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The Global Case Management System (GCMS) is a multi-year program that will replace several aging, archaic and incompatible core business systems of CIC and the Canada Border Services Agency (CBSA), some of which are 30 years old, that support over 240 points of service across Canada and around the world. It is an integrated, case-management-based set of applications and infrastructure components that will support the client operations of CIC and the CBSA.
Once in place, the GCMS will improve overall program integrity, effectiveness and client-service delivery. It will also facilitate communications and data sharing between CIC and the CBSA and with our other partners for the purposes of administrating Immigration and Refugee Protection Act (IRPA). In addition, the GCMS will provide the technological foundation to support new business initiatives and capitalize on innovative technology by replacing outdated systems that are extremely difficult to support and maintain.
Project Phase: Building on the success of the first deployment of the GCMS in 2004 (the Citizenship Release), the project is in an intense planning phase that includes the re-evaluation of strategies for completion.
Lead Department: Citizenship and Immigration Canada
Participating Agency: Canada Border Services Agency
Contracting Authority: Public Works and Government Services Canada
Prime Contractor: None. (The Department is doing system integration.)
Major Milestones | Date |
---|---|
Treasury Board approves funding for the GCMS project at the same time as CIC’s Treasury Board submission on the implementation of policy reforms and the new IRPA. | August 2000 |
Treasury Board grants preliminary project approval and major Crown project designation to the GCMS. | March 2001 |
Treasury Board grants Effective Project Approval (EPA) to the GCMS. | January 2002 |
Request for proposal for the acquisition of a commercial, off-the-shelf software package for case management posted for tender by Public Works and Government Services Canada. | February 2002 |
Contract for the off-the-shelf software package for case management awarded. | March 2003 |
Business modelling and high-level requirements completed. | May 2003 |
Treasury Board grants Amended Effective Project Approval to the GCMS to address the impact of procurement delays. | October 2003 |
The first GCMS business component (Citizenship) is implemented. | September 2004 |
Treasury Board grants a second amendment to the EPA to address the impact of cumulative slippage, include critical new requirements in project scope and provide for an incremental deployment approach. | September 2005 |
Completion of a System Under Development audit of the GCMS project. | November 2005 |
Treasury Board grants a third amendment to the EPA to address a wording anomaly in regards to GST. | December 2006 |
Independent Review in Dec. 2006 indicates a need to assess project status and review options for completing GCMS objectives. | December 2006 |
Treasury Board grants a fourth amendment to the EPA to undertake this assessment and to develop revised go-forward plan. | February 2007 |
Treasury Board grants a fifth amendment to the EPA, extending the timeframe for completion of a substantive go-forward plan to late fiscal 2007–2008. | October 2007 |
The project is completing the planning phase for the go-forward option and finalizing a substantive plan for Treasury Board approval. | February 2008 |
Global Case Management System | Currently Estimated Total Expenditure |
Expenditures to March 31, 2007 |
Planned Spending 2007–2008 |
Planned Spending Future Years |
---|---|---|---|---|
Project definition Preliminary project approval |
16.7 | 16.7 | – | – |
Planning Effective project approval | 50.4 | 50.4 | – | – |
Implementation (amended effective project approval) | 223.8 | 184.2 | 24.2 | TBC |