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SECTION IV – OTHER ITEMS OF INTEREST

Internal Services

The Corporate Management Branch, headed by the Senior Financial Officer, provides advice and integrated administrative services that enable the Commission to deliver its human rights business. These services encompass the following areas: human resources, finance and administration, strategic and business planning, audit and evaluation, information management/information technology, access to information and privacy, and executive secretariat services. The resources associated with internal services have been apportioned to the Commission’s three program activities.

In 2007, the Commission’s Management Accountability Framework (MAF) was assessed by the Treasury Board Secretariat. The Commission was commended for the quality of its management, particularly with regard to its value-based leadership and organization culture; the extent to which its workplace is fair, enabling, healthy and safe; and the extent to which its workforce is productive, principled, sustainable and adaptable.

A key priority for the Corporate Management Branch in 2008–09 is leading the Commission’s enhancement of its MAF to achieve a common standard of organizational excellence whereby managers and staff apply exemplary business management practices.

In 2008–09, the Branch will continue to focus on its people; the integration of service functions; and sound stewardship, governance and risk management practices by undertaking the following initiatives:

  • complete the development and implementation of the Workplace Wellness Program in consultation with employees and unions;
  • implement the action plan for the Values and Ethics Program;
  • continue to provide core learning and required training to employees, counselling services in support of the development of individual learning plans, and career progression;
  • enhance the processes for the Employee Awards and Recognition Program, the internal Orientation Program, and formal and informal learning activities and events;
  • continue to provide human resources advice and support to managers and staff throughout the business and human resources planning cycle;
  • review and improve the Commission’s Information Management/Information Technology infrastructure with a focus on strengthening the Information Technology Security infrastructure;
  • develop and improve mechanisms to support and maintain the Commission’s new case management system to enhance reporting requirements, identify opportunities and make adjustments when necessary;
  • complete the update of the Commission’s Corporate Risk Profile to identify the Commission’s key risks areas and mitigation strategies;
  • implement the Commission’s revised governance structure to strengthen accountability to central agencies and Parliament and to improve the effectiveness and efficiency of its internal decision-making bodies;
  • implement any recommendations that may come forward from an audit;
  • continue to manage the Commission’s finances and assets with probity and sound stewardship practices; and
  • continue to provide internal services to the Indian Specific Claims Commission, and begin providing some services to the Public Sector Integrity Commissioner and Public Service Labour Relations Board through a Memorandum of Understanding to support the principles of shared services.

Risks, Challenges and Mitigation Strategies

The challenges of recruiting and retaining the expertise needed, due to a competitive external environment, could result in an insufficient capacity to complete these activities as planned.