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SECTION II – ANALYSIS OF PROGRAM ACTIVITIES BY STRATEGIC OUTCOME

Analysis by Program Activity

Strategic Outcome: Findings and Recommendations of the Canadian Forces Grievance Board are implemented and lead to improved conditions of service for members of the Canadian Forces.

Program Activity: Review of Canadian Forces grievances referred by the Chief of the Defence Staff.

Financial Resources: ($ thousands)


2008-09 2009-10 2010-11
$3,354 $3,354 $3,354

Human Resources


2008-09 2009-10 2010-11
28 28 28

Enabling Activities: Internal Services (Corporate and Administrative Services)

Financial Resources: ($ thousands)


2008-09 2009-10 2010-11
$3,082 $3,082 $3,082

Human Resources


2008-09 2009-10 2010-11
18 18 18

The Board conducts objective and transparent reviews of grievances with due respect to fairness and equity for each member of the CF, regardless of rank or position. It ensures that the rights of military personnel are considered fairly throughout the process and that its Board Members act in the best interest of the parties concerned. The findings and recommendations it issues are not only based in law but form precedents that may facilitate change within the CF. Administrative tribunals, such as the Board, provide a mechanism outside the courts for the expeditious resolution of complex and particular matters. Acting independently of the government, tribunals have the power to make decisions through enabling statutes of Parliament. Such powers permit the tribunal to determine the existence and scope of rights and obligations in a particular field of expertise. These powers are to be exercised in accordance with the public interest and the specific circumstances prevailing in the tribunal’s area of activity.

As an administrative tribunal designed to review grievances, the Board must ensure that its recommendations comply with the law and can be implemented in accordance with its enabling legislation, relevant human rights legislation and the Canadian Charter of Rights and Freedoms. Canadian courts have also rendered several decisions on a wide range of subjects and Board Members must keep abreast of these, as well as the current Queen’s Regulations and Orders for the Canadian Forces (QR&O), the Canadian Forces Administrative Orders (CFAO) and Treasury Board policies, all of which are used in the course of analyzing grievances and developing findings and recommendations.

Expected Results

The Board’s Results Chain or Logic Model demonstrates how each of the items contributes to the fulfillment of the Board’s mission and the achievement of its ultimate or strategic outcome.

Logic Model

Logic Model/Results Chain for Canadian Forces Grievance Board

 

Performance Measurement Strategy


PLANNED OUTCOMES AND RESULTS PERFORMANCE INDICATORS
Outputs Findings and Recommendations (F&R): These are the outputs produced and the benefits to the CDS, who makes a decision on the basis of the recommendations submitted by the Board, and the grievor, who is the ultimate beneficiary of the decision rendered by the CDS.
Expected Result 1
Fair, impartial and transparent
Findings and Recommendations.
Indicator 1.

% of survey responses from grievors satisfied with the fairness, impartiality and transparency of the Board’s Findings and Recommendations.

Data source: Feedback form sent to grievors

Target: 75% agreement

Expected Result 2
Findings and Recommendations delivered expeditiously
Indicator 1.

% of CFGB’s grievance process timeline standards met.

Data source: CFGB’s Case Management System

Target: Established standards are being met 75% of the time.

Indicator 2.

Closure rate of disposition of cases over a 3 year average.

Data source: CFGB’s Case Management System

Target: 1:1 closure rate

Immediate Outcome: These are the short-term results of the Board’s activities and its output.
Expected Result

Findings and Recommendations (F&R) assist the Chief of the Defence Staff (CDS) in rendering decisions on grievances.

Indicator 1.

% of CDS Decisions in agreement with CFGB’s recommendations.

Data source: CDS Decisions on cases

Target: CDS agrees with 80% of CFGB’s recommendations.

Intermediate Outcomes: These are the longer term results, i.e., about 5 years, that flow from its activities, outputs and immediate outcomes, and which will demonstrate progress towards achieving CFGB’s ultimate result.
Expected Result

Better understanding and application of regulations, policies and guidelines governing the conditions of work in the Canadian Forces.

Indicator 1.

% of systemic recommendations that merit further study.

Data source: Review of progress through Canadian Forces (CF) Office of Primary Interest (OPI)

Target: 75% of recommendations that merit further study are accepted.

Success regarding this performance indicator will be assessed through formal evaluations every 5 years

Indicator 2.

% of CDS agreement with the Board’s recommendations regarding interpretation and application of regulations, policies and guidelines.

Data source: CDS Decisions on cases.

Target: 80% agreement

Success regarding this performance indicator will be assessed through formal evaluations every 5 years

Ultimate Outcome: This is the long-term result that logically flows from the work conducted by the Board, and it is expected that it will take about 10 years before seeing substantial evidence of this result. It is to be noted that the achievement of this ultimate result may be subject to influences beyond CFGB’s work.
Findings and Recommendations of the Canadian Forces Grievance Board are implemented and lead to improved conditions of service for members of the Canadian Forces (CF). Indicator 1.

% of survey respondents indicating that the Board has contributed to changes to CF regulations, policies and procedures.

Data source: Periodic evaluations (survey based) with stakeholders.

Target: 70% agreement

Success regarding this performance indicator will be assessed through formal evaluations every 5 years