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SECTION II – ANALYSIS OF PROGRAM ACTIVITIES BY STRATEGIC OUTCOME

Analysis by Program Activity

Strategic Outcome: Multilateral meetings of First Ministers, Ministers and Deputy Ministers are planned and conducted flawlessly.

Program Activity Name: Conference Services

Program Activity Description:

Provision of expert, impartial support services for the planning and conduct of First Ministers, Ministers and Deputy Ministers level federal-provincial-territorial and provincial-territorial conferences.

Financial Resources ($ millions):

2008-2009	2009-2010	2010-2011
6.5	6.5	6.5

Human Resources:

2008-2009	2009-2010	2010-2011
36	36	36

As indicated on page 9 under the heading “Requests for our Services”, the CICS does not convene intergovernmental meetings. It is called upon to respond to decisions taken by governments to meet on key national or specific issues. Decisions concerning the location of such meetings, their number in a given fiscal year, their timing and duration, are all factors, beyond the control of the Secretariat. The level of CICS expenditures for each fiscal year is, however, directly affected by these factors.

Over the next three years, the Secretariat projects serving approximately 110 to 120 conferences per year.

Measuring Results

As for measuring success in achieving our strategic outcome, a number of performance indicators will be developed to report on expected resources, including those traditionally used, such as:

• Number of conferences served
• Letters of appreciations and or complaints
• Number of conferences refused/inability to meet demand of our clients
• Number of conferences served by non-conference sector personnel

A modern management agenda, however, requires managers to look beyond activities and outputs to focus on actual results achieved, that is, the impacts and effects of their program services.  It requires attention from the beginning of an initiative to its end.  It means clearly defining the results to be achieved, delivering the program or service, measuring and evaluating performance and making adjustments to improve both efficiency and effectiveness.

CICS aims for the highest quality of service to governments. As such, CICS will continue to examine its management practices and strengthen its overall accountability.

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