ARCHIVED - Canada School of Public Service

• Previous Page
• Table of Contents
• Next Page

This page has been archived.

Section IV – Other Items of Interest

Program Activity: Internal Services (Priority Area 4)

Financial Resources ($ thousands)

2008-09	2009-10	2010-11
$15,870	$15,384	$15,384

Human Resources (FTEs):

2008-09	2009-10	2010-11
304	304	304

In order to effectively deliver on the Treasury Board Policy on Learning, Training and Development, CSPS must have a strong corporate infrastructure and a human resource capacity capable of meeting program requirements. The outcome of the Internal Services program activity is that effective decision making is supported through integrated advice and information strategies and the provision of high quality corporate services. It includes all of the systems, processes and infrastructure that support CSPS operations behind the scenes and ensure that CSPS can offer high quality learning programs to its clients. To sustain capacity build over the last two years, CSPS is now at the stage where it needs to review and refine business processes and systems to support its work on an ongoing basis. This will be the focus of activities within this Program Activity over the planning period.

Management and Oversight Services
CSPS is governed by a fifteen-member Board of Governors, composed of public and private sector officials. As set out in legislation, the Board is responsible for the conduct and management of CSPS affairs and must meet at least twice annually. For the planning period, a key priority for CSPS is providing support to the Board of Governors in its production of its Addendum to the Five Year Report to Parliament in 2008-09 and its clarification and review of Board roles and responsibilities. 

Public Policy Services
CSPS will continue to strengthen its strategic planning function during the planning period. It will further develop the integrated business planning and corporate governance processes implemented in 2007-08 to ensure an integrated planning process and operational cycle that effectively supports corporate decision-making and strategic direction. In addition, CSPS will continue to ensure effective corporate-level results-based management and horizontal coordination with its portfolio partners.

Public Affairs and Communication Services
Public affairs and communication services provide effective communication of CSPS key messages and effective marketing and promotion of its products. By doing this, CSPS is working to increase client awareness of CSPS brand, image, products and services and ensure common internal awareness of key priorities and issues. There are two key priorities in this area:

• Development and implementation of an integrated marketing approach and alignment of all promotion activities in order to market and promote CSPS programs and activities. 
  
• Implementation of a coordinated approach for communicating CSPS directions, key priorities and initiatives out to stakeholders and internally to employees. 

Evaluation Services
Evaluation services enhance the relevance, quality and performance of the CSPS learning programs through a rigorous program of evaluations, performance measurement and quality assessment in compliance with policy requirements. The priorities for the planning period are as follows:

• Implement the CSPS Evaluation Plan and develop evaluation frameworks to assist in the planning of formative and summative evaluations. 
  
• Conduct assessments of courses, monitor, analyze and disseminate results to inform course design and decision-making.
  
• Develop a report on the State of Performance Measurement in CSPS. 

Financial Management Services
Financial Management activities during the planning period will continue to support the organization and senior management stewardship and financial accountability responsibilities:

• Refinement and implementation of a departmental costing model, including the overarching framework and policies under which it is to operate.
  
• Enable managers to manage their financial resources by improving the delivery of accounting operations.
  
• Preparation of auditable financial statements to ensure accordance with generally accepted accounting principles and financial accountability requirements.
  
• Implementation of a Corporate Risk Policy and Framework.

Over the longer planning period, CSPS will also:

• develop a fee structure for its services; and
  
• conduct a financial review of its policies following the Treasury Board Secretariat policy suite renewal.

Supply Chain Management Services
Supply chain management services at CSPS include procurement and contracting. Continuing to build on advances made in the previous planning period CSPS will:

• continue to implement the contract management framework, increasing the availability of contracting tools to managers, and thereby reducing the timeframe for acquisition of goods and services; and
  
• provide quality assurance monitoring for all contracts to ensure that procurement transactions follow Public Works and Government Services Canada/Treasury Board Secretariat policies.

Facilities and Assets Management Services
Facilities management will be critical over the planning period. The shortage of office space, facilities improvement and the need to strategically co-locate parts of the organization will be a focus over the next few years. Over the planning period, CSPS will develop a long-term accommodation plan and a related program of work. It is also committed to consolidate space in the NCR and optimize office space in the regions.

Information Management Services
Over the planning period, CSPS aims to increase the efficiency of information management within the organization. As part of this, it will raise awareness amongst employees of information management responsibilities and the advantages of effective information management. CSPS will undertake this by:

• Developing and promulgating information management-related policies;
  
• Developing a new file classification system;
  
• Implementing a document and record management system (RDIMS) to support information management needs;

Information Technology Services
Information technology (IT) is a key priority for CSPS in 2008-09 and over the planning period.  In addition to ongoing operation, policy and support services, CSPS manages three separate registrations systems. In 2008-09, it will implement a new registration system to integrate existing registration and learner tracking systems and add new business applications. Key priorities are as follows:

• Development of information management/information technology related policy and standard to include Treasury Board Secretariat request for IT security.
  
• Successful deployment of the Integrated Learner Management System (ILMS), including a comprehensive data architecture, an effective exchange protocol, appropriate linkages to enterprise-wide projects, and full consultative deployment with all internal and external stakeholders; and

Human Resources Management Services
The four central areas under the purview of Human Resources Management are development of integrated policy/advisory functions and programs, provision of operational functions and human resources services, strengthening labour-management relations and overseeing internal conflict resolution. Human resources, in the form of attracting and retaining key talent, as well as succession planning, is a key internal area of focus for CSPS in this planning period.

Key priorities over the planning period include:

• Ensuring organizational charts are updated, current and reflect the operations of CSPS.
  
• Implementation of a Development and Career Progression Program (DCPP) for program designers, facilitators and the core administrative support group and HR specialists.
  
• Development of a Human Resources Management monitoring and reporting framework to ensure that regular corporate reports are provided to managers on a timely basis.

Legal Services
The outcome of this area is to deliver effective legal services, providing quality, timely legal services to support CSPS operations. There are no key priorities for the planning period.

Internal Audit Services
Internal audit is a relatively new function at CSPS. The goal of internal audit is to strengthen accountability and support the organization by identifying and providing assurance on high risk areas that could impact on the successful achievement of CSPS objectives. Internal audit services will provide transparent and credible information to be used to make informed decisions that ensure that CSPS delivers effective and efficient programs and services.

Following on significant progress made in this area in 2007-08, CSPS will continue to develop a systematic approach to audit in 2008-09. Key priorities in the area of internal audit include:

• Implementing the Treasury Board Policy on Internal Audit;
  
• Developing a risk –based internal audit plan that will identify and elaborate on all audits for 2008-09 and identify notional audits for the remaining two years;
  
• Appointing external members to the Audit Committee and developing an Audit Committee Charter; and
  
• Developing a Quality Assurance Program.

Other Support Delivery Services
Integrated Regional Services
The Canada School of Public Service is a national school, delivering learning products, services and opportunities across the country through its 10 campuses outside the National Capital Region. CSPS’ regional offices build relationships with Regional Federal Councils and regional operations of departments and agencies to support the learning needs of federal regional operations and enhance the presence and effective delivery of the range of CSPS programming across the country.

In 2008-09, regional service delivery will focus on:

• Delivering Required Training to public servants across the country;
  
• Delivering a broad range of leadership learning offerings for all levels with a specific focus on middle managers;
  
• Establishing and implementing in the regions the three functions of the language training model:  building capacity to deliver quality assurance, advisory services, and research and development in the regions; and
  
• Implementing a more systematic approach to documenting and integrating regional client needs and intelligence into business planning at key junctures in the business cycle. This will help to deepen CSPS knowledge of learning needs in the regions and the learning advice required by them.

Over the entire planning period, integrated regional services will focus on:

• Developing innovative and cost-effective ways to train all learners.
  
• Implementing the language training model by 2009-2010. Once capacity has been built, the emphasis will move to transitioning delivery to external providers.
  
• Maximizing benefit of distance and alternative learning methods in order to be able to serve public servants wherever they are located.

Client Contact Centre
The key priority of the Client Contact Centre (CCC) is to provide effective and efficient client service and timely and accurate reporting services. 

In 2008-09, CSPS is committed to fully deploying the Required Training Portal to all departments and agencies. The Portal will streamline business processes by allowing direct data entry by departments, be the source of reports to departments, improve data quality and facilitate information exchange.
 
CSPS will also implement a client advisory service function to allow users to receive timely, in-depth and accurate information on CSPS products and services.

Blended Learning
Blended learning offers support to program delivery by assisting with the development of technology-enabled blended learning solutions for CSPS. The focus for this planning period will be to continue to develop tools and processes to facilitate and standardize the client interface with CSPS. In order to accomplish this, CSPS will research new learning technologies, promote and support the adoption of new learning technologies and provide learning technology administration and support services for Webex, Tomoye licences, My Groups, etc.

• Previous Page
• Table of Contents
• Next Page