Contact the Government of Canada Pension Centre
New Canadian Dental Care Plan
The Canadian Dental Care Plan, launched in December 2023, is administered by Health Canada in collaboration with Employment and Social Development Canada, through Service Canada, and Sun Life. If you would like information about this plan, you are encouraged to consult the following resource:
Pension services feedback survey
If you have contacted the Pension Centre or accessed the online Pension Portal in the last 3 months, you may receive a phone call or email inviting you to participate in a pension services feedback survey about your experience to see if our services met your expectations. The email will be sent by the research firm Advanis.
Completing the survey is voluntary. Your participation will be kept confidential. What you tell us won’t have an impact on your pension payments or essential services.
Telephone
- Toll-Free
- 1‑800‑561‑7930
- Monday to Friday
7 am to 5 pm Eastern time
- Outside Canada and the United States
- 506‑533‑5800
(collect calls accepted) - Monday to Friday
7 am to 4 pm Eastern time
- 506‑533‑5800
- Telephone Teletype (TTY)
- 506‑533‑5990
(collect calls accepted) - Monday to Friday
7 am to 4 pm Eastern time—Excluding Statutory Holidays
- 506‑533‑5990
How did we do this month: We invite you to contact us using your preferred means of communication.
Compensation Web Applications
If you are having technical issues regarding the Compensation Web Applications Registration (CWA) or myKEY registration, please contact your departmental help desk.
Employer-related questions
Compensation advisors should contact the Government of Canada Pension Centre’s Employer Support Services for employer-related questions.
However, for specific questions relating to a member's account, they should continue to contact the Pension Centre by using the member's toll-free line to speak to the pension expert who is working on the case.
In writing
Always include your pension number or Personal Record Identifier (PRI) when writing.
Public Services and Procurement Canada
Government of Canada Pension Centre—Mail Facility
PO Box 8000
Matane QC G4W 4T6
Facsimile
Our facsimile number is: 418 566 6298
Always include your pension number or PRI when providing information by facsimile.
On-line or by email
Do not disclose your pension number, PRI or other personal information when corresponding by email. For more information concerning security and the protection of personal information, please read the Disclaimer and privacy notice statement on General inquiry.
About us
Service standards
For information on our service delivery times, please refer to the Service levels.
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