2020 Public Service Employee Survey Results by Theme for RGPB - Government of Canada Pension Centre

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Employee engagement
- Employee engagement
Leadership
- Immediate supervisor
- Senior management
Workforce
Workplace
Workplace well-being
Compensation
- Pay or other compensation issues
- Support to resolve pay or other compensation issues

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	40	38	11	7	4	78	11	188177
2020	Public Services and Procurement Canada	42	39	10	6	3	81	9	11120
2020	Receiver General and Pension Branch	48	38	9	4	1	85	5	1231
2020	RGPB - Government of Canada Pension Centre	46	38	9	4	2	84	6	649

Question 11. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	36	13	9	6	71	16	187805
2020	Public Services and Procurement Canada	39	37	13	8	4	76	11	11114
2020	Receiver General and Pension Branch	43	35	14	6	2	78	8	1235
2020	RGPB - Government of Canada Pension Centre	43	35	12	7	2	78	9	650

Question 12. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	54	32	9	3	2	86	5	186823
2020	Public Services and Procurement Canada	55	32	8	3	1	87	4	11076
2020	Receiver General and Pension Branch	61	30	7	2	1	91	3	1232
2020	RGPB - Government of Canada Pension Centre	61	30	6	2	1	91	3	649

Question 16. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	36	10	5	2	83	8	188122
2020	Public Services and Procurement Canada	49	36	9	4	2	85	6	11129
2020	Receiver General and Pension Branch	55	34	7	3	1	89	4	1234
2020	RGPB - Government of Canada Pension Centre	55	35	6	3	2	90	4	649

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	44	31	13	7	5	0	75	12	187475
2020	Public Services and Procurement Canada	49	31	12	5	3	1	80	8	11092
2020	Receiver General and Pension Branch	57	28	10	3	2	0	85	5	1231
2020	RGPB - Government of Canada Pension Centre	59	26	9	4	2	0	86	6	648

Question 51. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	42	33	13	7	5	75	12	186722
2020	Public Services and Procurement Canada	48	33	12	5	2	81	7	11047
2020	Receiver General and Pension Branch	57	30	10	3	1	86	4	1231
2020	RGPB - Government of Canada Pension Centre	59	27	9	4	1	86	5	650

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	25	17	9	6	3	1	66	16	187915
2020	Public Services and Procurement Canada	41	25	17	8	5	3	1	69	13	11096
2020	Receiver General and Pension Branch	47	24	16	8	3	2	0	73	11	1232
2020	RGPB - Government of Canada Pension Centre	47	21	17	8	4	2	0	70	13	649

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	25	14	4	3	1	4	78	8	187985
2020	Public Services and Procurement Canada	51	25	13	3	2	2	5	80	5	11111
2020	Receiver General and Pension Branch	50	24	14	4	1	1	6	80	6	1235
2020	RGPB - Government of Canada Pension Centre	49	25	14	4	1	1	5	79	6	650

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	49	30	10	6	4	1	1	80	10	188026
2020	Public Services and Procurement Canada	54	29	9	5	3	0	0	83	8	11110
2020	Receiver General and Pension Branch	60	27	8	3	2	0	0	87	5	1233
2020	RGPB - Government of Canada Pension Centre	62	24	8	4	1	0	0	87	5	650

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	56	25	9	5	4	82	9	188350
2020	Public Services and Procurement Canada	62	24	8	4	2	86	6	11136
2020	Receiver General and Pension Branch	69	21	6	3	2	90	4	1237
2020	RGPB - Government of Canada Pension Centre	72	19	4	3	2	91	5	651

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	29	13	7	5	7	73	13	188297
2020	Public Services and Procurement Canada	44	29	12	4	3	9	79	8	11136
2020	Receiver General and Pension Branch	47	26	12	5	2	7	79	8	1237
2020	RGPB - Government of Canada Pension Centre	47	24	13	5	3	8	77	10	651

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	31	14	9	7	2	68	17	187817
2020	Public Services and Procurement Canada	41	32	14	7	4	3	75	11	11110
2020	Receiver General and Pension Branch	46	30	13	6	2	2	78	8	1234
2020	RGPB - Government of Canada Pension Centre	46	28	13	7	3	2	76	10	650

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	26	31	17	12	8	5	60	21	187771
2020	Public Services and Procurement Canada	31	33	17	9	5	5	68	14	11104
2020	Receiver General and Pension Branch	38	32	16	7	3	5	73	10	1233
2020	RGPB - Government of Canada Pension Centre	38	31	15	7	3	5	73	11	648

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	25	34	15	14	9	2	61	24	188175
2020	Public Services and Procurement Canada	31	36	15	10	5	2	69	16	11128
2020	Receiver General and Pension Branch	37	34	15	9	3	2	72	13	1234
2020	RGPB - Government of Canada Pension Centre	36	32	16	10	3	2	70	14	649

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	36	14	10	7	69	17	188210
2020	Public Services and Procurement Canada	37	37	13	9	4	74	13	11132
2020	Receiver General and Pension Branch	41	36	13	8	3	77	10	1236
2020	RGPB - Government of Canada Pension Centre	39	36	13	9	3	75	12	651

Question 9. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	41	11	9	3	76	13	187222
2020	Public Services and Procurement Canada	39	41	10	7	2	80	9	11075
2020	Receiver General and Pension Branch	45	40	9	5	1	85	6	1230
2020	RGPB - Government of Canada Pension Centre	47	40	8	5	1	86	6	650

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	30	11	7	5	1	1	77	12	187915
2020	Public Services and Procurement Canada	49	30	11	6	3	0	1	80	9	11113
2020	Receiver General and Pension Branch	54	29	10	5	2	0	0	83	7	1237
2020	RGPB - Government of Canada Pension Centre	56	27	9	4	2	0	0	84	7	651

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	39	12	11	4	1	73	15	187496
2020	Public Services and Procurement Canada	38	39	11	9	3	1	77	12	11089
2020	Receiver General and Pension Branch	41	41	9	6	1	1	83	8	1231
2020	RGPB - Government of Canada Pension Centre	38	43	10	7	2	0	81	8	647

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	51	24	13	5	4	2	2	77	10	187690
2020	Public Services and Procurement Canada	54	23	12	4	3	2	2	80	7	11100
2020	Receiver General and Pension Branch	58	24	10	4	2	1	2	84	6	1230
2020	RGPB - Government of Canada Pension Centre	61	22	9	4	2	1	1	85	5	647

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	33	17	12	8	3	61	21	187687
2020	Public Services and Procurement Canada	33	35	17	9	5	2	69	14	11093
2020	Receiver General and Pension Branch	41	35	14	6	3	1	77	9	1231
2020	RGPB - Government of Canada Pension Centre	44	33	12	7	3	1	77	11	648

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	28	15	14	14	3	2	55	29	188227
2020	Public Services and Procurement Canada	29	31	15	11	9	3	2	63	21	11136
2020	Receiver General and Pension Branch	32	31	15	10	8	3	2	65	18	1233
2020	RGPB - Government of Canada Pension Centre	34	31	14	9	9	2	1	68	18	649

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	51	23	13	6	4	1	4	77	10	188359
2020	Public Services and Procurement Canada	53	22	12	5	3	1	4	79	8	11133
2020	Receiver General and Pension Branch	60	20	11	3	2	0	4	83	5	1234
2020	RGPB - Government of Canada Pension Centre	61	19	13	4	1	0	3	82	5	650

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	47	24	14	6	4	1	3	74	11	188093
2020	Public Services and Procurement Canada	52	23	13	5	3	1	3	79	8	11120
2020	Receiver General and Pension Branch	61	21	9	3	2	1	3	85	5	1231
2020	RGPB - Government of Canada Pension Centre	61	22	9	3	2	1	2	86	5	649

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	74	9	5	2	3	3	4	89	5	187576
2020	Public Services and Procurement Canada	77	8	4	2	2	3	4	92	4	11087
2020	Receiver General and Pension Branch	81	7	4	2	2	2	3	93	3	1235
2020	RGPB - Government of Canada Pension Centre	82	6	4	2	2	2	3	92	3	649

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	72	11	5	2	2	2	7	91	4	187772
2020	Public Services and Procurement Canada	76	10	4	1	1	2	7	94	2	11099
2020	Receiver General and Pension Branch	78	10	3	1	1	1	6	94	2	1231
2020	RGPB - Government of Canada Pension Centre	79	9	3	1	1	1	5	94	3	648

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	37	13	10	6	0	71	16	187289
2020	Public Services and Procurement Canada	37	36	13	9	4	0	74	13	11086
2020	Receiver General and Pension Branch	42	38	10	6	3	1	81	9	1231
2020	RGPB - Government of Canada Pension Centre	40	39	10	7	4	0	79	10	649

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	33	15	8	6	71	14	187895
2020	Public Services and Procurement Canada	41	33	14	7	4	75	11	11105
2020	Receiver General and Pension Branch	47	33	12	5	3	80	8	1234
2020	RGPB - Government of Canada Pension Centre	45	34	13	6	3	79	9	650

Question 15. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	39	12	8	4	75	12	186744
2020	Public Services and Procurement Canada	41	39	11	7	2	80	9	11024
2020	Receiver General and Pension Branch	49	37	8	5	1	86	6	1225
2020	RGPB - Government of Canada Pension Centre	49	37	8	5	2	86	7	643

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	41	18	9	4	4	0	68	14	187878
2020	Public Services and Procurement Canada	27	40	18	7	3	4	1	71	10	11102
2020	Receiver General and Pension Branch	31	42	17	5	2	3	0	76	7	1230
2020	RGPB - Government of Canada Pension Centre	31	43	16	4	2	3	0	76	7	648

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	31	10	8	5	77	13	187730
2020	Public Services and Procurement Canada	51	30	9	6	3	82	9	11104
2020	Receiver General and Pension Branch	60	27	7	4	1	88	5	1230
2020	RGPB - Government of Canada Pension Centre	62	25	8	3	1	87	5	648

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	32	16	8	5	1	70	13	187208
2020	Public Services and Procurement Canada	40	32	16	7	4	1	72	12	11089
2020	Receiver General and Pension Branch	52	31	10	4	2	1	84	6	1229
2020	RGPB - Government of Canada Pension Centre	51	33	10	4	2	1	84	6	650

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	39	61	188363
2020	Public Services and Procurement Canada	42	58	11136
2020	Receiver General and Pension Branch	47	53	1235
2020	RGPB - Government of Canada Pension Centre	47	53	649

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	52	17	9	3	3	5	12	83	7	188232
2020	Public Services and Procurement Canada	60	18	7	2	1	4	7	88	4	11131
2020	Receiver General and Pension Branch	66	15	7	2	1	3	6	89	3	1235
2020	RGPB - Government of Canada Pension Centre	68	12	7	1	2	3	8	89	3	651

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Public Service	24	41	35	188494
2020	Public Services and Procurement Canada	23	44	34	11140
2020	Receiver General and Pension Branch	17	51	32	1237
2020	RGPB - Government of Canada Pension Centre	15	51	34	651

Question 54. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Public Service	17	38	28	4	6	6	45796
2020	Public Services and Procurement Canada	15	38	31	2	6	7	2542
2020	Receiver General and Pension Branch	17	41	29	3	6	4	210
2020	RGPB - Government of Canada Pension Centre	8	45	36	5	4	1	97

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	36	8	4	2	85	7	187373
2020	Public Services and Procurement Canada	50	37	8	3	1	87	5	11074
2020	Receiver General and Pension Branch	58	33	6	2	1	91	3	1234
2020	RGPB - Government of Canada Pension Centre	58	34	5	1	1	92	3	650

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	31	42	15	8	3	1	74	11	188081
2020	Public Services and Procurement Canada	33	43	15	6	2	2	77	8	11122
2020	Receiver General and Pension Branch	39	41	13	4	1	1	81	5	1230
2020	RGPB - Government of Canada Pension Centre	40	41	13	4	1	2	82	5	647

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	10	24	35	20	9	1	1	30	34	188088
2020	Public Services and Procurement Canada	8	23	36	22	10	1	1	32	31	11115
2020	Receiver General and Pension Branch	5	18	34	28	14	1	0	42	24	1231
2020	RGPB - Government of Canada Pension Centre	6	19	32	30	13	0	1	43	24	649

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	8	15	26	29	19	2	2	50	23	187380
2020	Public Services and Procurement Canada	5	13	25	32	21	3	2	55	19	11076
2020	Receiver General and Pension Branch	4	10	23	34	27	2	1	62	14	1227
2020	RGPB - Government of Canada Pension Centre	5	11	23	33	26	2	1	60	16	645

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	13	21	31	20	11	2	2	32	36	187586
2020	Public Services and Procurement Canada	11	20	31	21	13	3	3	35	32	11085
2020	Receiver General and Pension Branch	5	12	28	28	21	2	3	52	19	1228
2020	RGPB - Government of Canada Pension Centre	6	9	26	31	23	2	3	56	16	645

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	14	30	29	17	1	2	48	21	187162
2020	Public Services and Procurement Canada	6	15	30	29	17	1	1	47	22	11067
2020	Receiver General and Pension Branch	1	6	26	37	28	1	1	66	7	1223
2020	RGPB - Government of Canada Pension Centre	1	4	23	39	30	1	2	71	6	643

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	12	19	27	23	15	1	2	40	32	187650
2020	Public Services and Procurement Canada	10	17	27	24	18	1	2	44	28	11080
2020	Receiver General and Pension Branch	4	12	26	29	26	1	1	56	17	1229
2020	RGPB - Government of Canada Pension Centre	4	11	26	30	26	1	1	58	15	648

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	8	14	24	27	19	4	3	50	24	187087
2020	Public Services and Procurement Canada	6	14	23	27	21	5	3	53	22	11061
2020	Receiver General and Pension Branch	4	10	22	31	28	3	2	62	15	1227
2020	RGPB - Government of Canada Pension Centre	6	11	24	29	27	3	2	58	17	645

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	12	20	32	20	12	2	2	33	34	187395
2020	Public Services and Procurement Canada	10	20	32	20	13	2	2	35	32	11082
2020	Receiver General and Pension Branch	5	16	30	25	20	2	1	47	22	1231
2020	RGPB - Government of Canada Pension Centre	5	17	30	24	20	2	1	46	23	648

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	17	36	26	12	1	1	39	25	187956
2020	Public Services and Procurement Canada	7	20	37	23	12	1	1	35	28	11103
2020	Receiver General and Pension Branch	9	24	36	21	10	0	0	31	33	1233
2020	RGPB - Government of Canada Pension Centre	12	26	34	18	8	0	0	26	39	648

Question 37. I feel that change is managed well in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	21	36	19	15	7	2	59	22	187137
2020	Public Services and Procurement Canada	25	39	18	11	4	2	66	15	11064
2020	Receiver General and Pension Branch	32	42	14	8	2	2	76	10	1230
2020	RGPB - Government of Canada Pension Centre	35	40	14	8	2	1	76	10	648

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	49	28	9	8	5	1	78	13	187747
2020	Public Services and Procurement Canada	55	27	8	6	3	1	84	9	11108
2020	Receiver General and Pension Branch	59	27	6	5	2	0	86	7	1231
2020	RGPB - Government of Canada Pension Centre	58	27	6	6	2	0	86	8	646

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	54	30	7	5	3	85	8	187251
2020	Public Services and Procurement Canada	60	29	5	3	2	90	5	11075
2020	Receiver General and Pension Branch	60	29	6	3	1	89	5	1231
2020	RGPB - Government of Canada Pension Centre	61	29	6	4	1	90	5	648

Question 22. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	35	11	5	2	1	82	7	186700
2020	Public Services and Procurement Canada	49	34	10	3	2	2	85	5	11048
2020	Receiver General and Pension Branch	50	34	10	3	1	2	85	4	1226
2020	RGPB - Government of Canada Pension Centre	48	35	11	3	1	2	84	5	643

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	37	13	7	3	2	77	10	187243
2020	Public Services and Procurement Canada	44	37	11	4	2	2	83	6	11086
2020	Receiver General and Pension Branch	49	37	9	3	2	1	87	5	1229
2020	RGPB - Government of Canada Pension Centre	51	34	8	4	2	1	86	5	646

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	41	34	13	5	3	4	1	78	8	187651
2020	Public Services and Procurement Canada	47	33	11	3	1	4	0	84	4	11098
2020	Receiver General and Pension Branch	53	31	10	2	1	2	0	87	3	1229
2020	RGPB - Government of Canada Pension Centre	56	27	10	3	2	3	0	86	4	648

Question 49. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	53	31	8	4	3	85	7	187707
2020	Public Services and Procurement Canada	60	30	7	3	1	90	4	11109
2020	Receiver General and Pension Branch	65	27	5	2	1	92	3	1230
2020	RGPB - Government of Canada Pension Centre	68	23	6	3	1	91	4	648

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	24	11	4	4	6	3	79	9	188004
2020	Public Services and Procurement Canada	51	23	11	3	3	6	4	82	6	11117
2020	Receiver General and Pension Branch	53	22	12	3	3	5	3	81	6	1234
2020	RGPB - Government of Canada Pension Centre	52	20	12	3	4	5	4	79	7	649

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	32	16	5	3	6	1	75	8	188080
2020	Public Services and Procurement Canada	42	32	14	3	2	6	1	80	5	11120
2020	Receiver General and Pension Branch	46	31	13	3	1	5	1	82	4	1235
2020	RGPB - Government of Canada Pension Centre	45	29	15	2	2	6	1	80	4	650

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	44	30	11	5	4	4	2	79	10	187541
2020	Public Services and Procurement Canada	48	30	10	4	2	4	2	83	6	11102
2020	Receiver General and Pension Branch	53	27	10	3	2	3	2	84	5	1232
2020	RGPB - Government of Canada Pension Centre	52	27	10	4	3	3	2	83	6	647

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	2	6	21	17	39	12	1	10	66	3416
2020	Public Services and Procurement Canada	2	8	29	14	28	18	1	12	52	145

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	28	30	17	8	6	6	4	65	16	187998
2020	Public Services and Procurement Canada	31	31	17	6	3	7	5	71	10	11124
2020	Receiver General and Pension Branch	35	31	16	6	2	6	4	73	9	1234
2020	RGPB - Government of Canada Pension Centre	36	29	17	5	2	6	4	72	8	649

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	36	13	8	5	3	1	73	13	187863
2020	Public Services and Procurement Canada	37	36	12	7	3	3	1	76	11	11110
2020	Receiver General and Pension Branch	42	35	12	5	3	2	1	80	8	1232
2020	RGPB - Government of Canada Pension Centre	43	33	11	6	4	2	1	79	10	651

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	36	16	6	4	2	74	10	187519
2020	Public Services and Procurement Canada	40	37	16	4	2	2	78	6	11088
2020	Receiver General and Pension Branch	44	36	14	3	1	1	82	4	1230
2020	RGPB - Government of Canada Pension Centre	44	35	15	4	2	1	80	6	648

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	25	18	12	10	9	2	55	25	187781
2020	Public Services and Procurement Canada	27	26	18	9	7	10	3	60	19	11097
2020	Receiver General and Pension Branch	29	25	18	9	7	9	3	61	19	1232
2020	RGPB - Government of Canada Pension Centre	28	25	17	11	10	8	3	59	23	649

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	45	4	10	3	83	13	188350
2020	Public Services and Procurement Canada	47	41	3	6	2	89	8	11135
2020	Receiver General and Pension Branch	55	36	3	5	1	91	6	1235
2020	RGPB - Government of Canada Pension Centre	57	34	3	5	1	91	6	649

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	38	9	10	3	0	78	14	188104
2020	Public Services and Procurement Canada	48	37	7	6	2	1	86	7	11112
2020	Receiver General and Pension Branch	58	33	3	4	1	0	91	5	1229
2020	RGPB - Government of Canada Pension Centre	62	31	2	4	1	0	94	5	647

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	36	9	7	3	81	10	186897
2020	Public Services and Procurement Canada	53	33	7	4	1	87	6	11051
2020	Receiver General and Pension Branch	61	30	5	3	1	91	4	1225
2020	RGPB - Government of Canada Pension Centre	61	31	4	4	1	91	4	641

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	76	17	3	2	1	1	94	3	187710
2020	Public Services and Procurement Canada	78	17	2	1	1	0	95	2	11094
2020	Receiver General and Pension Branch	80	15	2	1	1	0	96	2	1233
2020	RGPB - Government of Canada Pension Centre	84	13	2	1	1	0	96	2	649

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	41	21	12	5	5	12	4	74	12	188232
2020	Public Services and Procurement Canada	59	20	10	4	1	4	2	85	5	11135
2020	Receiver General and Pension Branch	71	17	5	2	0	4	2	93	2	1233
2020	RGPB - Government of Canada Pension Centre	76	15	4	1	0	4	1	95	1	650

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	188242
2020	Public Services and Procurement Canada	8	92	11123
2020	Receiver General and Pension Branch	6	94	1235
2020	RGPB - Government of Canada Pension Centre	5	95	650

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	48	52	18665
2020	Public Services and Procurement Canada	45	55	895
2020	Receiver General and Pension Branch	43	57	73
2020	RGPB - Government of Canada Pension Centre	37	63	35

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	62	38	18665
2020	Public Services and Procurement Canada	60	40	895
2020	Receiver General and Pension Branch	62	38	73
2020	RGPB - Government of Canada Pension Centre	71	29	35

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18665
2020	Public Services and Procurement Canada	7	93	895
2020	Receiver General and Pension Branch	9	91	73

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	18665
2020	Receiver General and Pension Branch	0	100	73
2020	RGPB - Government of Canada Pension Centre	0	100	35

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	18665
2020	Public Services and Procurement Canada	8	92	895

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18665
2020	Public Services and Procurement Canada	4	96	895

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	18665
2020	Public Services and Procurement Canada	5	95	895

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	39	61	18664
2020	Public Services and Procurement Canada	35	65	895
2020	Receiver General and Pension Branch	30	70	73
2020	RGPB - Government of Canada Pension Centre	26	74	35

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	41	59	18664
2020	Public Services and Procurement Canada	41	59	895
2020	Receiver General and Pension Branch	39	61	73
2020	RGPB - Government of Canada Pension Centre	35	65	35

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	47	53	18664
2020	Public Services and Procurement Canada	45	55	895
2020	Receiver General and Pension Branch	35	65	73
2020	RGPB - Government of Canada Pension Centre	37	63	35

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	43	57	18664
2020	Public Services and Procurement Canada	44	56	895
2020	Receiver General and Pension Branch	44	56	73
2020	RGPB - Government of Canada Pension Centre	49	51	35

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	33	67	18664
2020	Public Services and Procurement Canada	33	67	895
2020	Receiver General and Pension Branch	26	74	73
2020	RGPB - Government of Canada Pension Centre	26	74	35

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	54	46	18664
2020	Public Services and Procurement Canada	56	44	895
2020	Receiver General and Pension Branch	52	48	73
2020	RGPB - Government of Canada Pension Centre	52	48	35

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	38	62	18664
2020	Public Services and Procurement Canada	34	66	895
2020	Receiver General and Pension Branch	30	70	73
2020	RGPB - Government of Canada Pension Centre	34	66	35

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	18664
2020	Public Services and Procurement Canada	1	99	895
2020	Receiver General and Pension Branch	0	100	73
2020	RGPB - Government of Canada Pension Centre	0	100	35

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18664
2020	Public Services and Procurement Canada	6	94	895
2020	Receiver General and Pension Branch	7	93	73

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	18664
2020	Public Services and Procurement Canada	11	89	895
2020	Receiver General and Pension Branch	7	93	73

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	52	48	18664
2020	Public Services and Procurement Canada	51	49	895
2020	Receiver General and Pension Branch	44	56	73
2020	RGPB - Government of Canada Pension Centre	51	49	35

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	25	75	18664
2020	Public Services and Procurement Canada	20	80	895
2020	Receiver General and Pension Branch	15	85	73
2020	RGPB - Government of Canada Pension Centre	14	86	35

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	16	84	18664
2020	Public Services and Procurement Canada	14	86	895
2020	Receiver General and Pension Branch	12	88	73
2020	RGPB - Government of Canada Pension Centre	14	86	35

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	51	49	18666
2020	Public Services and Procurement Canada	56	44	895
2020	Receiver General and Pension Branch	55	45	73
2020	RGPB - Government of Canada Pension Centre	46	54	35

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	18666
2020	Public Services and Procurement Canada	28	72	895
2020	Receiver General and Pension Branch	26	74	73
2020	RGPB - Government of Canada Pension Centre	29	71	35

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	18666
2020	Public Services and Procurement Canada	12	88	895

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	20	80	18666
2020	Public Services and Procurement Canada	17	83	895
2020	Receiver General and Pension Branch	14	86	73
2020	RGPB - Government of Canada Pension Centre	14	86	35

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	18666
2020	Public Services and Procurement Canada	8	92	895
2020	RGPB - Government of Canada Pension Centre	0	100	35

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18666
2020	Public Services and Procurement Canada	5	95	895

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	18666
2020	Public Services and Procurement Canada	14	86	895
2020	Receiver General and Pension Branch	20	80	73
2020	RGPB - Government of Canada Pension Centre	23	77	35

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	18666
2020	Public Services and Procurement Canada	13	87	895
2020	Receiver General and Pension Branch	12	88	73

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	18666
2020	Public Services and Procurement Canada	24	76	895
2020	Receiver General and Pension Branch	22	78	73
2020	RGPB - Government of Canada Pension Centre	29	71	35

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	17329
2020	Public Services and Procurement Canada	13	87	853

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	17329
2020	Public Services and Procurement Canada	18	82	853

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	17329
2020	Public Services and Procurement Canada	10	90	853

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	17329
2020	Public Services and Procurement Canada	8	92	853

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	10	90	17329
2020	Public Services and Procurement Canada	13	87	853

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	17329
2020	Public Services and Procurement Canada	8	92	853

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	17329
2020	Public Services and Procurement Canada	15	85	853

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	17329
2020	Public Services and Procurement Canada	15	85	853

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	17329
2020	Public Services and Procurement Canada	16	84	853

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	32	68	17329
2020	Public Services and Procurement Canada	27	73	853

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	10	90	17329
2020	Public Services and Procurement Canada	10	90	853

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	49	51	17329
2020	Public Services and Procurement Canada	46	54	853

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	17329
2020	Public Services and Procurement Canada	1	99	853

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	57	43	17329
2020	Public Services and Procurement Canada	51	49	853

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	17329
2020	Public Services and Procurement Canada	4	96	853

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	17329
2020	Public Services and Procurement Canada	14	86	853

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	20	17	17	7	6	27	7	56	19	188041
2020	Public Services and Procurement Canada	23	16	16	4	3	30	8	63	12	11127
2020	Receiver General and Pension Branch	29	16	16	3	2	26	8	67	9	1235
2020	RGPB - Government of Canada Pension Centre	30	12	16	3	3	27	8	66	9	651

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	29	15	6	5	8	1	71	12	187964
2020	Public Services and Procurement Canada	39	29	14	4	2	11	1	77	7	11100
2020	Receiver General and Pension Branch	45	29	13	3	2	8	1	81	5	1231
2020	RGPB - Government of Canada Pension Centre	46	26	13	3	2	9	1	80	5	649

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	188014
2020	Public Services and Procurement Canada	5	95	11109
2020	Receiver General and Pension Branch	4	96	1235
2020	RGPB - Government of Canada Pension Centre	4	96	649

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	36	64	12247
2020	Public Services and Procurement Canada	35	65	557
2020	Receiver General and Pension Branch	42	58	48
2020	RGPB - Government of Canada Pension Centre	44	56	23

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	77	23	12247
2020	Public Services and Procurement Canada	74	26	557
2020	Receiver General and Pension Branch	77	23	48

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Public Services and Procurement Canada	5	95	557
2020	Receiver General and Pension Branch	10	90	48

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	12247
2020	Public Services and Procurement Canada	0	100	557
2020	Receiver General and Pension Branch	0	100	48
2020	RGPB - Government of Canada Pension Centre	0	100	23

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12247
2020	Public Services and Procurement Canada	11	89	557

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12247
2020	Public Services and Procurement Canada	6	94	557

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Public Services and Procurement Canada	9	91	557

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	28	72	12245
2020	Public Services and Procurement Canada	26	74	557
2020	Receiver General and Pension Branch	17	83	48

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	20	80	12245
2020	Public Services and Procurement Canada	21	79	557
2020	Receiver General and Pension Branch	19	81	48

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	17	83	12245
2020	Public Services and Procurement Canada	16	84	557
2020	Receiver General and Pension Branch	15	85	48

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	6	94	12245
2020	Public Services and Procurement Canada	5	95	557

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	26	74	12245
2020	Public Services and Procurement Canada	28	72	557
2020	Receiver General and Pension Branch	33	67	48
2020	RGPB - Government of Canada Pension Centre	26	74	23

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	12245
2020	Public Services and Procurement Canada	22	78	557
2020	Receiver General and Pension Branch	10	90	48

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	12245
2020	Public Services and Procurement Canada	3	97	557

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	12245
2020	Public Services and Procurement Canada	2	98	557

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12245
2020	Public Services and Procurement Canada	8	92	557

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	12245
2020	Public Services and Procurement Canada	16	84	557
2020	Receiver General and Pension Branch	12	88	48

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	1	99	12245
2020	Receiver General and Pension Branch	0	100	48
2020	RGPB - Government of Canada Pension Centre	0	100	23

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	16	84	12245
2020	Public Services and Procurement Canada	16	84	557
2020	Receiver General and Pension Branch	29	71	48
2020	RGPB - Government of Canada Pension Centre	39	61	23

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	No (%)	Total responses
2020	Public Service	100	12245
2020	Receiver General and Pension Branch	100	48
2020	RGPB - Government of Canada Pension Centre	100	23

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	12245
2020	Public Services and Procurement Canada	19	81	557
2020	Receiver General and Pension Branch	14	86	48

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	30	70	12247
2020	Public Services and Procurement Canada	29	71	557
2020	Receiver General and Pension Branch	27	73	48
2020	RGPB - Government of Canada Pension Centre	30	70	23

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	12247
2020	Public Services and Procurement Canada	14	86	557
2020	Receiver General and Pension Branch	12	88	48

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Public Services and Procurement Canada	6	94	557

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	17	83	12247
2020	Public Services and Procurement Canada	13	87	557
2020	Receiver General and Pension Branch	10	90	48

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Public Services and Procurement Canada	5	95	557

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	6	94	12247
2020	Public Services and Procurement Canada	4	96	557

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Public Services and Procurement Canada	10	90	557

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Public Services and Procurement Canada	10	90	557
2020	Receiver General and Pension Branch	10	90	48

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	48	52	12247
2020	Public Services and Procurement Canada	48	52	557
2020	Receiver General and Pension Branch	54	46	48
2020	RGPB - Government of Canada Pension Centre	57	43	23

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	11497
2020	Public Services and Procurement Canada	5	95	533

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	15	85	11497
2020	Public Services and Procurement Canada	14	86	533

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497
2020	Public Services and Procurement Canada	5	95	533

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	11497
2020	Public Services and Procurement Canada	2	98	533

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	11497
2020	Public Services and Procurement Canada	3	97	533

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497
2020	Public Services and Procurement Canada	5	95	533

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	11497
2020	Public Services and Procurement Canada	12	88	533

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	11497
2020	Public Services and Procurement Canada	13	87	533

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	11497
2020	Public Services and Procurement Canada	12	88	533

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	28	72	11497
2020	Public Services and Procurement Canada	25	75	533

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	11497
2020	Public Services and Procurement Canada	8	92	533

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	46	54	11497
2020	Public Services and Procurement Canada	42	58	533

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	11497
2020	Public Services and Procurement Canada	2	98	533

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	63	37	11497
2020	Public Services and Procurement Canada	59	41	533

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497
2020	Public Services and Procurement Canada	4	96	533

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	11497
2020	Public Services and Procurement Canada	14	86	533

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	22	17	18	4	4	29	6	60	12	187795
2020	Public Services and Procurement Canada	25	16	16	2	2	32	7	67	7	11101
2020	Receiver General and Pension Branch	29	18	15	2	2	29	7	71	6	1232
2020	RGPB - Government of Canada Pension Centre	31	15	14	3	2	29	6	71	8	648

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	30	16	4	3	9	1	73	9	187913
2020	Public Services and Procurement Canada	40	29	14	3	2	11	1	79	5	11107
2020	Receiver General and Pension Branch	46	28	12	2	2	9	1	82	4	1231
2020	RGPB - Government of Canada Pension Centre	49	25	12	3	2	8	1	82	5	646

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	187153
2020	Public Services and Procurement Canada	8	92	11082
2020	Receiver General and Pension Branch	6	94	1228
2020	RGPB - Government of Canada Pension Centre	6	94	647

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	187417
2020	Public Services and Procurement Canada	13	87	11095
2020	Receiver General and Pension Branch	14	86	1230
2020	RGPB - Government of Canada Pension Centre	13	87	647

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	50	50	24105
2020	Public Services and Procurement Canada	45	55	1482
2020	Receiver General and Pension Branch	49	51	171
2020	RGPB - Government of Canada Pension Centre	49	51	84

Question 90. Were any workplace accommodation measures implemented?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	79	21	24104
2020	Public Services and Procurement Canada	81	19	1477
2020	Receiver General and Pension Branch	86	14	172
2020	RGPB - Government of Canada Pension Centre	86	14	84

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	33	8	7	3	0	82	10	19149
2020	Public Services and Procurement Canada	54	32	6	4	2	1	88	6	1198
2020	Receiver General and Pension Branch	61	32	3	3	2	0	93	5	147
2020	RGPB - Government of Canada Pension Centre	65	25	4	1	4	0	90	6	72

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	30	9	5	3	2	3	82	8	187986
2020	Public Services and Procurement Canada	55	29	7	3	1	2	3	88	5	11121
2020	Receiver General and Pension Branch	60	27	5	3	1	1	2	90	4	1230
2020	RGPB - Government of Canada Pension Centre	64	23	6	3	2	1	1	89	5	647

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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	32	14	10	6	3	70	16	187564
2020	Public Services and Procurement Canada	44	32	12	7	3	2	78	10	11084
2020	Receiver General and Pension Branch	51	31	10	5	2	2	83	7	1228
2020	RGPB - Government of Canada Pension Centre	52	27	10	6	3	2	81	8	647

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	39	10	8	3	0	78	12	188293
2020	Public Services and Procurement Canada	45	40	9	5	1	1	85	6	11143
2020	Receiver General and Pension Branch	50	37	8	4	1	1	87	5	1236
2020	RGPB - Government of Canada Pension Centre	51	34	9	4	1	1	86	5	651

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	37	12	9	4	1	76	13	187495
2020	Public Services and Procurement Canada	45	37	11	5	1	1	83	7	11093
2020	Receiver General and Pension Branch	50	33	9	5	1	1	84	7	1224
2020	RGPB - Government of Canada Pension Centre	50	31	10	5	2	1	83	7	642

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	37	17	6	3	1	1	74	9	186885
2020	Public Services and Procurement Canada	39	36	16	4	1	1	1	77	6	11070
2020	Receiver General and Pension Branch	43	35	15	3	1	1	1	80	5	1225
2020	RGPB - Government of Canada Pension Centre	44	35	15	2	2	1	1	81	4	647

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	34	12	4	2	1	1	81	7	187583
2020	Public Services and Procurement Canada	50	33	11	3	1	1	1	85	4	11100
2020	Receiver General and Pension Branch	56	31	8	2	1	1	0	88	4	1228
2020	RGPB - Government of Canada Pension Centre	57	29	8	2	2	2	0	88	4	645

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	65	18	6	1	1	7	3	92	2	187791
2020	Public Services and Procurement Canada	74	18	4	1	0	3	1	95	1	11107
2020	Receiver General and Pension Branch	80	15	2	0	0	2	1	97	1	1233
2020	RGPB - Government of Canada Pension Centre	84	12	0	0	0	2	1	99	1	648

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	50	33	9	5	2	2	84	7	187455
2020	Public Services and Procurement Canada	59	30	6	2	1	1	90	3	11095
2020	Receiver General and Pension Branch	65	27	5	2	0	1	93	3	1230
2020	RGPB - Government of Canada Pension Centre	67	25	5	2	0	1	93	2	648

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	50	29	9	7	5	1	80	12	187389
2020	Public Services and Procurement Canada	55	28	8	5	3	1	83	8	11093
2020	Receiver General and Pension Branch	60	26	8	4	2	0	87	6	1232
2020	RGPB - Government of Canada Pension Centre	62	23	8	4	3	0	86	6	649

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	52	28	9	6	4	1	81	10	187701
2020	Public Services and Procurement Canada	61	27	7	2	1	1	89	4	11104
2020	Receiver General and Pension Branch	65	26	6	2	1	1	91	3	1233
2020	RGPB - Government of Canada Pension Centre	64	25	6	2	2	1	90	4	648

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	89	11	44722
2020	Public Services and Procurement Canada	96	4	2900
2020	Receiver General and Pension Branch	97	3	235
2020	RGPB - Government of Canada Pension Centre	100	0	88

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	20	35	18	18	8	0	56	26	41680
2020	Public Services and Procurement Canada	25	35	18	15	6	0	60	21	2798
2020	Receiver General and Pension Branch	27	38	17	13	4	1	66	17	227
2020	RGPB - Government of Canada Pension Centre	31	44	18	6	1	0	75	7	88

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	40	39	11	5	3	1	81	8	187949
2020	Public Services and Procurement Canada	50	36	8	3	1	1	87	4	11115
2020	Receiver General and Pension Branch	57	34	6	2	1	0	91	3	1229
2020	RGPB - Government of Canada Pension Centre	59	31	7	2	1	0	90	3	648

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	28	12	11	8	1	1	69	20	187730
2020	Public Services and Procurement Canada	45	28	11	8	6	1	0	75	14	11107
2020	Receiver General and Pension Branch	52	25	10	6	5	1	0	78	11	1229
2020	RGPB - Government of Canada Pension Centre	54	22	11	6	5	2	0	76	12	646

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	27	13	4	4	3	1	79	8	187225
2020	Public Services and Procurement Canada	55	27	10	3	2	3	1	84	5	11073
2020	Receiver General and Pension Branch	62	23	9	2	2	2	0	87	4	1228
2020	RGPB - Government of Canada Pension Centre	64	21	9	2	2	2	0	87	4	648

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	33	15	10	7	2	68	17	188058
2020	Public Services and Procurement Canada	42	32	14	7	3	1	76	11	11110
2020	Receiver General and Pension Branch	49	32	12	5	3	1	81	7	1230
2020	RGPB - Government of Canada Pension Centre	49	31	11	6	3	1	80	9	647

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	23	47	13	12	3	1	1	71	15	44705
2020	Public Services and Procurement Canada	29	46	13	9	2	1	1	76	11	2902
2020	Receiver General and Pension Branch	27	50	15	6	0	0	0	78	7	235
2020	RGPB - Government of Canada Pension Centre	23	54	16	6	1	1	0	77	7	88

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	25	18	11	11	1	60	22	188246
2020	Public Services and Procurement Canada	41	23	16	10	9	2	65	19	11132
2020	Receiver General and Pension Branch	41	25	15	8	8	2	68	17	1234
2020	RGPB - Government of Canada Pension Centre	41	27	14	8	8	2	70	16	651

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	28	19	10	9	1	62	19	187765
2020	Public Services and Procurement Canada	34	30	19	9	7	1	64	17	11106
2020	Receiver General and Pension Branch	32	31	20	9	7	1	64	16	1235
2020	RGPB - Government of Canada Pension Centre	30	31	20	10	8	1	62	18	651

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	21	27	25	15	11	1	48	26	188096
2020	Public Services and Procurement Canada	22	27	26	15	10	0	49	24	11124
2020	Receiver General and Pension Branch	29	31	26	9	5	0	60	14	1233
2020	RGPB - Government of Canada Pension Centre	28	34	25	8	4	0	62	12	650

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	31	29	20	11	7	2	61	18	187628
2020	Public Services and Procurement Canada	30	29	21	11	7	1	60	18	11099
2020	Receiver General and Pension Branch	42	33	17	5	2	1	76	7	1232
2020	RGPB - Government of Canada Pension Centre	46	32	15	4	2	1	78	6	648

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	24	21	14	12	1	1	52	26	187371
2020	Public Services and Procurement Canada	30	25	21	12	10	1	1	56	23	11081
2020	Receiver General and Pension Branch	36	29	20	8	5	1	1	66	13	1228
2020	RGPB - Government of Canada Pension Centre	37	27	19	8	6	1	1	66	14	648

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	23	13	7	5	4	74	13	187251
2020	Public Services and Procurement Canada	49	23	13	7	5	4	75	12	11081
2020	Receiver General and Pension Branch	65	19	8	2	2	5	87	5	1229
2020	RGPB - Government of Canada Pension Centre	68	17	6	1	3	5	90	5	647

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	30	27	21	12	10	1	58	21	187793
2020	Public Services and Procurement Canada	32	27	21	11	8	1	59	20	11103
2020	Receiver General and Pension Branch	39	29	20	7	4	0	69	11	1230
2020	RGPB - Government of Canada Pension Centre	37	31	20	7	5	0	68	12	648

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	23	18	10	9	6	60	21	187713
2020	Public Services and Procurement Canada	34	24	18	10	8	6	62	19	11115
2020	Receiver General and Pension Branch	38	27	18	7	5	5	68	13	1232
2020	RGPB - Government of Canada Pension Centre	37	28	18	7	6	5	68	13	647

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	33	19	8	5	1	1	68	13	187500
2020	Public Services and Procurement Canada	39	32	17	7	3	1	1	72	10	11098
2020	Receiver General and Pension Branch	45	32	16	3	2	1	1	79	5	1231
2020	RGPB - Government of Canada Pension Centre	45	31	16	3	2	1	1	78	6	648

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	26	32	22	12	7	1	1	59	19	187397
2020	Public Services and Procurement Canada	31	33	21	10	5	1	1	64	15	11093
2020	Receiver General and Pension Branch	39	34	17	7	3	0	1	74	10	1233
2020	RGPB - Government of Canada Pension Centre	41	32	16	7	3	1	0	73	10	649

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	31	19	10	6	1	65	16	187439
2020	Public Services and Procurement Canada	38	31	18	8	4	1	69	13	11103
2020	Receiver General and Pension Branch	46	31	14	6	2	1	78	8	1231
2020	RGPB - Government of Canada Pension Centre	47	31	13	5	3	0	79	8	648

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	26	14	8	6	1	1	72	14	187021
2020	Public Services and Procurement Canada	49	26	14	6	4	1	1	75	11	11068
2020	Receiver General and Pension Branch	52	28	12	5	2	0	0	80	7	1225
2020	RGPB - Government of Canada Pension Centre	50	30	12	4	3	0	0	80	7	647

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	30	30	21	11	6	1	61	17	187621
2020	Public Services and Procurement Canada	31	31	22	10	5	0	62	15	11107
2020	Receiver General and Pension Branch	34	32	21	10	3	0	66	13	1233
2020	RGPB - Government of Canada Pension Centre	31	35	20	11	3	0	66	14	649

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	28	31	22	12	8	1	59	19	187551
2020	Public Services and Procurement Canada	29	30	22	11	7	1	60	18	11091
2020	Receiver General and Pension Branch	36	33	18	9	4	0	68	13	1231
2020	RGPB - Government of Canada Pension Centre	33	35	18	9	5	0	68	14	647

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	28	14	5	3	1	77	9	186877
2020	Public Services and Procurement Canada	56	25	12	3	2	2	83	5	11044
2020	Receiver General and Pension Branch	61	25	9	3	1	1	88	4	1224
2020	RGPB - Government of Canada Pension Centre	62	26	7	2	1	1	89	3	645

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	35	20	8	4	68	13	187065
2020	Public Services and Procurement Canada	32	35	20	8	4	67	13	11068
2020	Receiver General and Pension Branch	32	34	21	9	4	67	13	1231
2020	RGPB - Government of Canada Pension Centre	29	35	22	9	4	65	13	646

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	17	7	2	2	1	4	89	4	186977
2020	Public Services and Procurement Canada	71	16	6	2	1	0	4	91	3	11056
2020	Receiver General and Pension Branch	73	17	4	1	1	0	4	94	2	1227
2020	RGPB - Government of Canada Pension Centre	73	17	4	2	1	0	3	93	3	646

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	76	10	5	3	3	1	3	89	6	186882
2020	Public Services and Procurement Canada	80	9	3	2	2	1	3	92	4	11042
2020	Receiver General and Pension Branch	83	8	3	1	1	0	3	95	3	1226
2020	RGPB - Government of Canada Pension Centre	83	9	3	0	2	1	2	95	2	645

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	67	20	7	3	2	2	89	4	186557
2020	Public Services and Procurement Canada	72	17	6	2	1	2	91	3	11039
2020	Receiver General and Pension Branch	75	16	5	2	1	2	92	2	1226
2020	RGPB - Government of Canada Pension Centre	77	14	6	1	0	2	93	2	646

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	66	16	8	4	4	1	84	9	186974
2020	Public Services and Procurement Canada	72	14	6	3	3	2	87	6	11058
2020	Receiver General and Pension Branch	76	13	5	2	2	2	91	4	1226
2020	RGPB - Government of Canada Pension Centre	74	15	5	2	2	2	91	4	646

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	61	11	4	2	1	0	21	91	3	187272
2020	Public Services and Procurement Canada	64	11	4	2	1	0	18	92	3	11079
2020	Receiver General and Pension Branch	67	9	3	1	0	1	18	94	2	1227
2020	RGPB - Government of Canada Pension Centre	65	8	3	1	0	1	22	95	1	647

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	18	7	2	1	3	89	4	187971
2020	Public Services and Procurement Canada	71	16	6	2	1	3	91	3	11108
2020	Receiver General and Pension Branch	76	14	4	1	1	3	93	2	1230
2020	RGPB - Government of Canada Pension Centre	77	13	5	1	1	2	92	2	648

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	16	7	4	4	2	86	8	188032
2020	Public Services and Procurement Canada	69	15	6	4	3	2	86	7	11107
2020	Receiver General and Pension Branch	73	14	6	2	2	2	89	5	1229
2020	RGPB - Government of Canada Pension Centre	73	15	5	3	3	2	89	6	647

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	30	15	5	3	1	77	8	188018
2020	Public Services and Procurement Canada	46	28	16	6	3	1	76	8	11121
2020	Receiver General and Pension Branch	45	31	16	5	2	1	77	7	1232
2020	RGPB - Government of Canada Pension Centre	43	31	17	6	2	1	75	8	650

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	40	22	7	4	67	11	188168
2020	Public Services and Procurement Canada	31	40	20	6	3	72	8	11122
2020	Receiver General and Pension Branch	34	41	20	3	2	75	5	1234
2020	RGPB - Government of Canada Pension Centre	33	41	20	4	2	74	6	650

Question 72. Overall, my level of work-related stress is...
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	14	33	34	13	5	48	18	188144
2020	Public Services and Procurement Canada	17	34	34	11	4	52	15	11133
2020	Receiver General and Pension Branch	22	39	30	7	2	61	9	1233
2020	RGPB - Government of Canada Pension Centre	21	39	31	7	2	60	9	649

Question 73. After my workday, I feel emotionally drained.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	11	20	38	21	9	31	31	187534
2020	Public Services and Procurement Canada	9	19	38	23	10	33	28	11102
2020	Receiver General and Pension Branch	7	16	37	27	12	40	23	1230
2020	RGPB - Government of Canada Pension Centre	9	18	37	26	10	35	27	648

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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	29	50	20	1	63	37	188516
2020	Public Services and Procurement Canada	30	55	14	1	65	35	11149
2020	Receiver General and Pension Branch	31	54	15	0	63	37	1237
2020	RGPB - Government of Canada Pension Centre	34	49	16	0	59	41	651

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	37	63	53712
2020	Public Services and Procurement Canada	34	66	3304
2020	Receiver General and Pension Branch	25	75	390
2020	RGPB - Government of Canada Pension Centre	21	79	226

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	18	12	7	6	2	10	71	15	188101
2020	Public Services and Procurement Canada	45	18	13	7	6	1	10	71	15	11128
2020	Receiver General and Pension Branch	45	20	12	6	7	1	10	72	14	1236
2020	RGPB - Government of Canada Pension Centre	44	21	13	8	6	1	7	70	15	650

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	11	20	17	20	26	1	4	34	49	53684
2020	Public Services and Procurement Canada	13	21	18	19	23	1	5	36	45	3302
2020	Receiver General and Pension Branch	12	24	19	18	22	1	4	39	42	390
2020	RGPB - Government of Canada Pension Centre	12	28	15	19	23	1	2	41	43	226

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	16	15	21	36	1	3	24	60	53711
2020	Public Services and Procurement Canada	10	18	16	20	33	1	2	28	55	3304
2020	Receiver General and Pension Branch	6	11	15	24	42	1	2	17	68	390
2020	RGPB - Government of Canada Pension Centre	4	8	12	25	49	0	2	12	76	226

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results by Theme for RGPB - Government of Canada Pension Centre

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 4. I get the training I need to do my job.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 37. I feel that change is managed well in my department or agency.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 49. Overall, my department or agency treats me with respect.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 1. I have the tools, technology and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark