2020 Public Service Employee Survey Results by Theme for Apprenticeship and Sectoral Initiatives

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Employee engagement
- Employee engagement
Leadership
- Immediate supervisor
- Senior management
Workforce
Workplace
Workplace well-being
Compensation
- Pay or other compensation issues
- Support to resolve pay or other compensation issues

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	40	38	11	7	4	78	11	188177
2020	Employment and Social Development Canada	41	38	11	7	3	79	10	18995
2020	Employment and Social Development	41	40	10	7	3	81	9	4371
2020	Skills and Employment Branch	36	40	11	9	4	76	13	368
2020	Apprenticeship and Sectoral Initiatives	38	40	15	6	0	79	6	47

Question 11. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	36	13	9	6	71	16	187805
2020	Employment and Social Development Canada	36	36	14	9	5	72	14	18943
2020	Employment and Social Development	41	37	11	7	4	78	11	4349
2020	Skills and Employment Branch	36	36	10	10	7	73	17	366
2020	Apprenticeship and Sectoral Initiatives	39	44	9	9	0	83	9	46

Question 12. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	54	32	9	3	2	86	5	186823
2020	Employment and Social Development Canada	55	31	9	3	2	86	5	18827
2020	Employment and Social Development	53	33	9	3	2	86	5	4339
2020	Skills and Employment Branch	49	34	10	5	2	83	7	364
2020	Apprenticeship and Sectoral Initiatives	45	40	13	2	0	85	2	47

Question 16. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	36	10	5	2	83	8	188122
2020	Employment and Social Development Canada	47	36	9	5	3	82	8	18995
2020	Employment and Social Development	47	38	9	5	2	84	7	4372
2020	Skills and Employment Branch	44	37	10	6	3	81	9	369
2020	Apprenticeship and Sectoral Initiatives	43	40	11	6	0	83	6	47

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	44	31	13	7	5	0	75	12	187475
2020	Employment and Social Development Canada	50	30	11	5	3	1	80	9	18916
2020	Employment and Social Development	51	31	10	4	2	1	83	7	4354
2020	Skills and Employment Branch	45	34	14	5	2	1	79	6	367
2020	Apprenticeship and Sectoral Initiatives	43	48	9	0	0	0	91	0	47

Question 51. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	42	33	13	7	5	75	12	186722
2020	Employment and Social Development Canada	47	33	11	6	3	80	9	18813
2020	Employment and Social Development	50	33	10	4	2	83	7	4328
2020	Skills and Employment Branch	42	36	15	6	2	78	7	361
2020	Apprenticeship and Sectoral Initiatives	40	53	7	0	0	93	0	45

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	25	17	9	6	3	1	66	16	187915
2020	Employment and Social Development Canada	35	24	19	10	7	5	0	62	17	18976
2020	Employment and Social Development	42	26	16	8	4	3	0	70	13	4364
2020	Skills and Employment Branch	32	27	20	14	3	4	0	61	18	368
2020	Apprenticeship and Sectoral Initiatives	36	36	13	11	0	4	0	75	11	47

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	25	14	4	3	1	4	78	8	187985
2020	Employment and Social Development Canada	42	23	16	5	3	2	9	73	9	18951
2020	Employment and Social Development	56	25	10	3	2	1	3	85	5	4360
2020	Skills and Employment Branch	52	26	11	4	3	1	3	81	8	364
2020	Apprenticeship and Sectoral Initiatives	54	30	11	4	0	0	0	85	4	46

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	49	30	10	6	4	1	1	80	10	188026
2020	Employment and Social Development Canada	50	30	10	5	3	1	1	81	9	18966
2020	Employment and Social Development	55	29	8	5	3	1	0	84	7	4362
2020	Skills and Employment Branch	49	30	9	7	4	2	1	80	11	365
2020	Apprenticeship and Sectoral Initiatives	53	34	2	6	2	2	0	89	9	47

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	56	25	9	5	4	0	0	82	9	188350
2020	Employment and Social Development Canada	57	26	9	5	3	0	1	83	7	19010
2020	Employment and Social Development	61	24	7	5	3	0	0	85	7	4369
2020	Skills and Employment Branch	50	29	9	6	5	1	0	80	11	366
2020	Apprenticeship and Sectoral Initiatives	55	23	11	9	2	0	0	79	11	47

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	29	13	7	5	7	0	73	13	188297
2020	Employment and Social Development Canada	42	26	12	5	3	11	1	77	9	18997
2020	Employment and Social Development	42	31	11	4	2	10	0	81	7	4370
2020	Skills and Employment Branch	37	31	12	7	3	10	0	76	11	368
2020	Apprenticeship and Sectoral Initiatives	23	47	21	2	0	6	0	75	2	47

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	31	14	9	7	2	68	17	187817
2020	Employment and Social Development Canada	41	30	14	7	4	4	74	11	18952
2020	Employment and Social Development	40	34	13	6	3	4	77	10	4364
2020	Skills and Employment Branch	36	35	14	7	5	4	74	12	368
2020	Apprenticeship and Sectoral Initiatives	23	51	21	0	0	4	78	0	47

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	26	31	17	12	8	5	60	21	187771
2020	Employment and Social Development Canada	30	30	16	10	5	8	66	16	18922
2020	Employment and Social Development	29	36	16	9	4	6	70	14	4358
2020	Skills and Employment Branch	27	36	17	9	4	7	68	14	367
2020	Apprenticeship and Sectoral Initiatives	17	49	19	8	0	6	71	9	47

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	25	34	15	14	9	2	61	24	188175
2020	Employment and Social Development Canada	29	34	15	12	6	4	65	19	18986
2020	Employment and Social Development	28	38	15	11	5	3	69	16	4363
2020	Skills and Employment Branch	23	38	15	13	7	4	63	21	367
2020	Apprenticeship and Sectoral Initiatives	15	57	15	11	0	2	74	11	47

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	36	14	10	7	0	69	17	188210
2020	Employment and Social Development Canada	33	35	15	10	5	1	69	15	18995
2020	Employment and Social Development	41	36	12	8	3	0	77	11	4366
2020	Skills and Employment Branch	36	36	12	10	6	0	72	16	368
2020	Apprenticeship and Sectoral Initiatives	38	43	13	4	2	0	81	6	47

Question 9. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	41	11	9	3	76	13	187222
2020	Employment and Social Development Canada	38	40	10	8	3	79	11	18890
2020	Employment and Social Development	37	41	10	8	3	79	11	4344
2020	Skills and Employment Branch	33	43	8	10	7	75	17	367
2020	Apprenticeship and Sectoral Initiatives	41	44	7	9	0	85	9	46

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	30	11	7	5	1	1	77	12	187915
2020	Employment and Social Development Canada	46	30	11	7	4	1	1	78	11	18947
2020	Employment and Social Development	51	30	9	6	3	0	0	81	9	4360
2020	Skills and Employment Branch	42	35	10	7	4	1	1	78	11	364
2020	Apprenticeship and Sectoral Initiatives	48	31	13	6	0	2	0	80	7	46

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	39	12	11	4	1	73	15	187496
2020	Employment and Social Development Canada	36	40	10	10	3	1	76	14	18904
2020	Employment and Social Development	39	38	11	8	3	1	78	11	4353
2020	Skills and Employment Branch	31	41	11	10	4	2	74	14	367
2020	Apprenticeship and Sectoral Initiatives	26	53	4	11	2	4	82	13	47

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	51	24	13	5	4	2	2	77	10	187690
2020	Employment and Social Development Canada	51	24	13	5	4	2	2	78	9	18932
2020	Employment and Social Development	56	23	11	4	3	2	1	82	7	4354
2020	Skills and Employment Branch	52	22	12	6	5	2	1	76	12	364
2020	Apprenticeship and Sectoral Initiatives	55	23	7	6	2	2	4	84	9	47

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	33	17	12	8	3	61	21	187687
2020	Employment and Social Development Canada	31	33	16	10	6	4	67	17	18930
2020	Employment and Social Development	31	36	15	10	5	3	70	15	4346
2020	Skills and Employment Branch	23	37	19	11	7	3	62	19	366
2020	Apprenticeship and Sectoral Initiatives	19	48	22	7	2	2	69	9	46

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	28	15	14	14	3	2	55	29	188227
2020	Employment and Social Development Canada	29	29	14	11	10	4	2	62	23	18995
2020	Employment and Social Development	29	31	14	12	9	3	2	63	23	4371
2020	Skills and Employment Branch	23	32	15	14	10	4	2	59	25	369
2020	Apprenticeship and Sectoral Initiatives	17	40	21	9	4	5	4	63	14	47

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	51	23	13	6	4	1	4	77	10	188359
2020	Employment and Social Development Canada	51	22	13	5	4	1	4	77	10	19004
2020	Employment and Social Development	53	22	13	5	4	1	4	78	9	4371
2020	Skills and Employment Branch	48	23	13	7	5	1	4	75	12	368
2020	Apprenticeship and Sectoral Initiatives	51	23	6	4	11	0	4	77	16	47

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	47	24	14	6	4	1	3	74	11	188093
2020	Employment and Social Development Canada	48	23	13	6	4	2	4	76	11	18984
2020	Employment and Social Development	52	24	11	5	3	1	3	79	9	4366
2020	Skills and Employment Branch	50	26	12	5	4	1	3	78	10	369
2020	Apprenticeship and Sectoral Initiatives	53	21	13	5	6	0	2	76	11	47

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	74	9	5	2	3	3	4	89	5	187576
2020	Employment and Social Development Canada	75	8	4	2	2	4	4	91	5	18920
2020	Employment and Social Development	76	8	5	2	2	3	4	91	4	4346
2020	Skills and Employment Branch	69	10	6	3	1	5	5	88	5	368
2020	Apprenticeship and Sectoral Initiatives	83	6	2	4	0	2	2	93	5	47

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	72	11	5	2	2	2	7	91	4	187772
2020	Employment and Social Development Canada	72	11	5	2	2	2	7	91	4	18964
2020	Employment and Social Development	75	10	4	1	1	1	7	93	3	4365
2020	Skills and Employment Branch	69	12	6	2	1	2	8	90	3	369
2020	Apprenticeship and Sectoral Initiatives	74	7	4	4	2	2	6	88	7	47

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	37	13	10	6	0	0	71	16	187289
2020	Employment and Social Development Canada	30	33	16	12	7	1	1	64	20	18896
2020	Employment and Social Development	39	38	11	7	4	0	0	78	11	4342
2020	Skills and Employment Branch	36	34	13	10	7	0	0	70	17	368
2020	Apprenticeship and Sectoral Initiatives	45	32	17	6	0	0	0	76	6	47

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	33	15	8	6	0	71	14	187895
2020	Employment and Social Development Canada	34	31	17	10	6	1	66	17	18955
2020	Employment and Social Development	44	34	12	6	4	0	78	10	4356
2020	Skills and Employment Branch	33	36	15	9	7	0	69	16	367
2020	Apprenticeship and Sectoral Initiatives	38	40	17	4	0	0	79	4	47

Question 15. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	39	12	8	4	0	75	12	186744
2020	Employment and Social Development Canada	38	39	11	7	3	0	78	10	18852
2020	Employment and Social Development	41	40	10	6	2	1	82	8	4336
2020	Skills and Employment Branch	32	39	14	8	4	2	73	12	365
2020	Apprenticeship and Sectoral Initiatives	40	43	9	6	0	2	85	6	47

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	41	18	9	4	4	0	68	14	187878
2020	Employment and Social Development Canada	23	38	19	10	4	6	1	65	15	18945
2020	Employment and Social Development	27	43	17	7	3	4	1	73	10	4362
2020	Skills and Employment Branch	20	44	20	10	3	4	0	67	13	369
2020	Apprenticeship and Sectoral Initiatives	10	54	27	4	0	4	0	67	4	47

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	31	10	8	5	0	77	13	187730
2020	Employment and Social Development Canada	47	31	10	7	3	1	79	11	18938
2020	Employment and Social Development	51	30	8	6	3	0	82	10	4349
2020	Skills and Employment Branch	40	31	12	11	6	0	71	17	367
2020	Apprenticeship and Sectoral Initiatives	40	39	8	8	4	0	79	13	47

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	32	16	8	5	0	1	70	13	187208
2020	Employment and Social Development Canada	41	31	16	6	4	1	1	73	10	18892
2020	Employment and Social Development	40	32	15	8	5	0	0	73	13	4338
2020	Skills and Employment Branch	36	32	16	8	7	0	0	69	15	368
2020	Apprenticeship and Sectoral Initiatives	47	28	15	8	2	0	0	75	11	47

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	39	61	188363
2020	Employment and Social Development Canada	35	65	19006
2020	Employment and Social Development	38	62	4373
2020	Skills and Employment Branch	37	63	368
2020	Apprenticeship and Sectoral Initiatives	36	64	47

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	52	17	9	3	3	5	12	83	7	188232
2020	Employment and Social Development Canada	42	16	11	3	3	8	18	78	8	18987
2020	Employment and Social Development	56	18	7	2	1	5	10	87	4	4366
2020	Skills and Employment Branch	50	22	7	3	1	6	11	87	5	367
2020	Apprenticeship and Sectoral Initiatives	50	22	11	2	0	5	11	85	2	47

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Public Service	24	41	35	188494
2020	Employment and Social Development Canada	26	38	36	19022
2020	Employment and Social Development	28	38	34	4374
2020	Skills and Employment Branch	36	26	38	369
2020	Apprenticeship and Sectoral Initiatives	19	39	42	47

Question 54. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Public Service	17	38	28	4	6	6	45796
2020	Employment and Social Development Canada	11	46	31	3	4	5	4972
2020	Employment and Social Development	10	46	31	4	4	6	1251
2020	Skills and Employment Branch	5	43	41	4	0	7	136

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	36	8	4	2	85	7	187373
2020	Employment and Social Development Canada	50	36	8	4	2	86	6	18899
2020	Employment and Social Development	51	37	7	4	2	88	5	4344
2020	Skills and Employment Branch	44	42	6	4	4	86	8	365
2020	Apprenticeship and Sectoral Initiatives	50	44	0	7	0	93	7	46

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	31	42	15	8	3	1	74	11	188081
2020	Employment and Social Development Canada	34	42	15	6	2	2	77	9	18978
2020	Employment and Social Development	33	44	14	6	2	1	79	8	4365
2020	Skills and Employment Branch	29	48	11	9	2	2	78	11	369
2020	Apprenticeship and Sectoral Initiatives	19	55	17	8	0	0	75	8	47

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	10	24	35	20	9	1	1	30	34	188088
2020	Employment and Social Development Canada	12	24	32	18	10	1	2	29	38	18969
2020	Employment and Social Development	9	23	36	21	9	1	1	31	32	4366
2020	Skills and Employment Branch	10	22	38	21	7	1	1	29	33	367
2020	Apprenticeship and Sectoral Initiatives	8	19	51	17	4	0	0	22	28	47

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	8	15	26	29	19	2	2	50	23	187380
2020	Employment and Social Development Canada	6	13	24	29	22	4	3	55	20	18876
2020	Employment and Social Development	4	11	24	34	22	3	2	59	16	4339
2020	Skills and Employment Branch	5	13	20	37	22	2	2	61	18	364
2020	Apprenticeship and Sectoral Initiatives	4	9	21	45	21	0	0	66	13	47

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	13	21	31	20	11	2	2	32	36	187586
2020	Employment and Social Development Canada	11	18	28	20	14	4	5	37	32	18901
2020	Employment and Social Development	16	23	30	17	10	2	2	28	41	4354
2020	Skills and Employment Branch	15	24	29	19	9	2	2	30	41	366
2020	Apprenticeship and Sectoral Initiatives	15	27	34	18	2	2	2	21	44	47

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	14	30	29	17	1	2	48	21	187162
2020	Employment and Social Development Canada	8	14	28	26	19	2	4	48	23	18870
2020	Employment and Social Development	10	17	31	25	14	1	1	41	27	4349
2020	Skills and Employment Branch	16	20	31	21	11	1	1	32	36	366
2020	Apprenticeship and Sectoral Initiatives	13	21	36	28	2	0	0	31	34	47

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	12	19	27	23	15	1	2	40	32	187650
2020	Employment and Social Development Canada	8	15	25	24	21	3	4	49	25	18913
2020	Employment and Social Development	10	18	26	23	18	2	3	43	29	4357
2020	Skills and Employment Branch	12	17	27	25	16	2	2	43	29	367
2020	Apprenticeship and Sectoral Initiatives	6	17	39	19	19	0	0	38	23	47

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	8	14	24	27	19	4	3	50	24	187087
2020	Employment and Social Development Canada	7	13	22	24	21	8	4	51	23	18854
2020	Employment and Social Development	7	14	26	27	20	4	3	50	22	4346
2020	Skills and Employment Branch	12	15	27	25	16	4	1	43	29	366
2020	Apprenticeship and Sectoral Initiatives	2	15	19	40	21	2	0	63	18	47

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	12	20	32	20	12	2	2	33	34	187395
2020	Employment and Social Development Canada	12	20	31	18	13	3	3	33	34	18899
2020	Employment and Social Development	11	20	32	20	12	3	2	34	33	4355
2020	Skills and Employment Branch	12	17	36	20	10	3	1	31	31	367
2020	Apprenticeship and Sectoral Initiatives	11	21	34	19	6	9	0	28	35	47

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	17	36	26	12	1	1	39	25	187956
2020	Employment and Social Development Canada	7	18	37	24	13	1	1	37	25	18955
2020	Employment and Social Development	6	16	37	26	14	0	1	40	23	4367
2020	Skills and Employment Branch	8	21	39	22	8	1	1	31	30	369
2020	Apprenticeship and Sectoral Initiatives	4	32	30	29	4	0	0	34	36	47

Question 37. I feel that change is managed well in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	21	36	19	15	7	2	59	22	187137
2020	Employment and Social Development Canada	25	38	17	12	5	3	65	17	18852
2020	Employment and Social Development	25	41	17	10	4	3	68	14	4341
2020	Skills and Employment Branch	23	44	15	11	3	4	69	15	366
2020	Apprenticeship and Sectoral Initiatives	13	55	19	11	0	2	69	11	47

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	49	28	9	8	5	1	78	13	187747
2020	Employment and Social Development Canada	54	26	8	6	4	2	82	10	18953
2020	Employment and Social Development	58	26	6	5	3	1	85	9	4364
2020	Skills and Employment Branch	48	33	7	8	3	1	82	11	368
2020	Apprenticeship and Sectoral Initiatives	53	34	6	4	2	0	87	6	47

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	54	30	7	5	3	0	85	8	187251
2020	Employment and Social Development Canada	59	29	5	4	2	1	89	6	18895
2020	Employment and Social Development	64	27	4	3	1	0	91	5	4350
2020	Skills and Employment Branch	59	32	4	4	1	0	91	5	366
2020	Apprenticeship and Sectoral Initiatives	66	30	0	4	0	0	96	4	47

Question 22. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	35	11	5	2	1	0	82	7	186700
2020	Employment and Social Development Canada	46	32	12	4	2	3	1	82	6	18839
2020	Employment and Social Development	54	33	7	3	1	1	1	88	5	4329
2020	Skills and Employment Branch	47	36	9	4	2	1	0	84	7	365
2020	Apprenticeship and Sectoral Initiatives	55	32	9	4	0	0	0	87	4	47

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	37	13	7	3	2	77	10	187243
2020	Employment and Social Development Canada	42	36	11	6	3	3	80	8	18890
2020	Employment and Social Development	44	38	9	5	2	2	84	7	4353
2020	Skills and Employment Branch	34	43	12	8	2	2	78	10	365
2020	Apprenticeship and Sectoral Initiatives	31	56	9	2	2	0	87	4	46

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	41	34	13	5	3	4	1	78	8	187651
2020	Employment and Social Development Canada	45	33	12	4	2	4	1	82	6	18917
2020	Employment and Social Development	46	34	11	3	2	4	0	84	5	4351
2020	Skills and Employment Branch	42	33	14	6	2	3	0	77	9	368
2020	Apprenticeship and Sectoral Initiatives	47	34	13	2	2	2	0	83	4	47

Question 49. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	53	31	8	4	3	85	7	187707
2020	Employment and Social Development Canada	58	30	7	3	2	88	5	18944
2020	Employment and Social Development	59	30	7	2	1	90	4	4357
2020	Skills and Employment Branch	53	33	10	2	1	86	4	368
2020	Apprenticeship and Sectoral Initiatives	60	36	2	2	0	96	2	47

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	24	11	4	4	6	3	79	9	188004
2020	Employment and Social Development Canada	47	22	12	4	4	7	4	78	8	18975
2020	Employment and Social Development	53	21	9	3	3	7	4	83	7	4366
2020	Skills and Employment Branch	48	24	10	4	4	6	4	80	9	367
2020	Apprenticeship and Sectoral Initiatives	57	22	9	4	0	6	2	86	5	46

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	32	16	5	3	6	1	75	8	188080
2020	Employment and Social Development Canada	40	31	15	4	2	7	1	77	7	18992
2020	Employment and Social Development	40	32	14	4	2	7	1	78	6	4368
2020	Skills and Employment Branch	36	34	17	6	3	4	1	73	9	369
2020	Apprenticeship and Sectoral Initiatives	41	30	19	6	2	2	0	72	9	47

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	44	30	11	5	4	4	2	79	10	187541
2020	Employment and Social Development Canada	46	30	10	5	3	4	2	80	9	18910
2020	Employment and Social Development	46	29	10	5	3	4	2	81	8	4348
2020	Skills and Employment Branch	40	34	8	7	4	4	2	79	12	368
2020	Apprenticeship and Sectoral Initiatives	41	38	8	4	0	7	2	86	5	47

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	2	6	21	17	39	12	1	10	66	3416
2020	Employment and Social Development Canada	2	6	25	14	38	14	1	9	61	333
2020	Employment and Social Development	3	4	25	16	35	16	1	8	62	72
2020	Skills and Employment Branch	0	0	25	16	33	25	0	0	66	12

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	28	30	17	8	6	6	4	65	16	187998
2020	Employment and Social Development Canada	29	28	18	7	4	9	6	67	12	18976
2020	Employment and Social Development	32	29	15	6	3	9	6	72	11	4368
2020	Skills and Employment Branch	26	30	16	8	5	10	6	66	15	368
2020	Apprenticeship and Sectoral Initiatives	32	34	8	6	6	2	10	76	15	47

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	36	13	8	5	3	1	73	13	187863
2020	Employment and Social Development Canada	38	36	12	7	3	3	1	78	10	18943
2020	Employment and Social Development	37	37	13	6	3	3	1	77	10	4358
2020	Skills and Employment Branch	30	38	17	8	5	2	1	70	13	367
2020	Apprenticeship and Sectoral Initiatives	28	38	30	2	0	2	0	67	2	47

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	36	16	6	4	2	74	10	187519
2020	Employment and Social Development Canada	42	36	14	4	2	2	79	6	18917
2020	Employment and Social Development	39	38	15	4	2	2	79	6	4351
2020	Skills and Employment Branch	32	40	17	7	1	3	74	9	368
2020	Apprenticeship and Sectoral Initiatives	30	47	13	6	2	2	78	9	47

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	25	18	12	10	9	2	55	25	187781
2020	Employment and Social Development Canada	27	25	18	10	8	10	2	59	21	18941
2020	Employment and Social Development	24	24	19	9	8	13	4	57	20	4350
2020	Skills and Employment Branch	19	21	20	11	11	15	3	49	27	366
2020	Apprenticeship and Sectoral Initiatives	11	38	26	4	4	17	0	59	10	47

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	45	4	10	3	83	13	188350
2020	Employment and Social Development Canada	46	42	3	7	2	88	9	19007
2020	Employment and Social Development	44	43	3	7	2	87	9	4374
2020	Skills and Employment Branch	37	45	3	11	3	83	15	369
2020	Apprenticeship and Sectoral Initiatives	34	49	6	11	0	83	11	47

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	38	9	10	3	0	78	14	188104
2020	Employment and Social Development Canada	47	36	7	7	2	1	84	9	18978
2020	Employment and Social Development	44	36	8	7	2	1	82	10	4364
2020	Skills and Employment Branch	35	40	10	10	4	1	76	14	368
2020	Apprenticeship and Sectoral Initiatives	28	50	6	15	0	0	78	15	46

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	36	9	7	3	0	81	10	186897
2020	Employment and Social Development Canada	49	34	8	6	2	0	84	8	18852
2020	Employment and Social Development	50	34	7	5	2	1	85	7	4338
2020	Skills and Employment Branch	40	39	9	8	3	1	81	11	368
2020	Apprenticeship and Sectoral Initiatives	40	43	8	6	0	2	85	6	47

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	76	17	3	2	1	0	1	94	3	187710
2020	Employment and Social Development Canada	81	14	2	1	1	0	0	96	2	18918
2020	Employment and Social Development	75	18	3	2	1	1	0	94	3	4352
2020	Skills and Employment Branch	73	17	4	2	2	1	0	92	5	369
2020	Apprenticeship and Sectoral Initiatives	70	22	2	4	0	2	0	94	4	47

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	41	21	12	5	5	12	4	74	12	188232
2020	Employment and Social Development Canada	45	17	9	4	4	16	5	78	10	18994
2020	Employment and Social Development	54	24	12	3	1	4	1	82	5	4367
2020	Skills and Employment Branch	44	28	17	6	2	4	0	74	8	368
2020	Apprenticeship and Sectoral Initiatives	37	25	21	13	0	4	0	64	13	47

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	188242
2020	Employment and Social Development Canada	9	91	19015
2020	Employment and Social Development	8	92	4373
2020	Skills and Employment Branch	9	91	368

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	48	52	18665
2020	Employment and Social Development Canada	45	55	1693
2020	Employment and Social Development	41	59	365
2020	Skills and Employment Branch	37	63	35

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	62	38	18665
2020	Employment and Social Development Canada	60	40	1693
2020	Employment and Social Development	66	34	365
2020	Skills and Employment Branch	71	29	35

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18665
2020	Employment and Social Development Canada	6	94	1693
2020	Employment and Social Development	7	93	365

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	18665
2020	Employment and Social Development	0	100	365
2020	Skills and Employment Branch	0	100	35

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	18665
2020	Employment and Social Development Canada	5	95	1693
2020	Employment and Social Development	5	95	365
2020	Skills and Employment Branch	0	100	35

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18665
2020	Employment and Social Development Canada	13	87	1693
2020	Employment and Social Development	1	99	365
2020	Skills and Employment Branch	0	100	35

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	18665
2020	Employment and Social Development Canada	4	96	1693
2020	Employment and Social Development	7	93	365

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	39	61	18664
2020	Employment and Social Development Canada	39	61	1693
2020	Employment and Social Development	36	64	365
2020	Skills and Employment Branch	28	72	35

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	41	59	18664
2020	Employment and Social Development Canada	38	62	1693
2020	Employment and Social Development	41	59	365
2020	Skills and Employment Branch	48	52	35

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	47	53	18664
2020	Employment and Social Development Canada	45	55	1693
2020	Employment and Social Development	46	54	365
2020	Skills and Employment Branch	54	46	35

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	43	57	18664
2020	Employment and Social Development Canada	42	58	1693
2020	Employment and Social Development	42	58	365
2020	Skills and Employment Branch	23	77	35

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	33	67	18664
2020	Employment and Social Development Canada	29	71	1693
2020	Employment and Social Development	30	70	365
2020	Skills and Employment Branch	34	66	35

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	54	46	18664
2020	Employment and Social Development Canada	54	46	1693
2020	Employment and Social Development	56	44	365
2020	Skills and Employment Branch	37	63	35

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	38	62	18664
2020	Employment and Social Development Canada	34	66	1693
2020	Employment and Social Development	31	69	365
2020	Skills and Employment Branch	26	74	35

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	18664
2020	Employment and Social Development Canada	1	99	1693
2020	Skills and Employment Branch	0	100	35

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18664
2020	Employment and Social Development Canada	7	93	1693
2020	Employment and Social Development	6	94	365

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	18664
2020	Employment and Social Development Canada	11	89	1693
2020	Employment and Social Development	11	89	365

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	52	48	18664
2020	Employment and Social Development Canada	49	51	1693
2020	Employment and Social Development	48	52	365
2020	Skills and Employment Branch	54	46	35

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	25	75	18664
2020	Employment and Social Development Canada	22	78	1693
2020	Employment and Social Development	19	81	365

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	16	84	18664
2020	Employment and Social Development Canada	16	84	1693
2020	Employment and Social Development	17	83	365
2020	Skills and Employment Branch	20	80	35

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	51	49	18666
2020	Employment and Social Development Canada	51	49	1693
2020	Employment and Social Development	53	47	365
2020	Skills and Employment Branch	51	49	35

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	18666
2020	Employment and Social Development Canada	27	73	1693
2020	Employment and Social Development	30	70	365
2020	Skills and Employment Branch	29	71	35

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	18666
2020	Employment and Social Development Canada	6	94	1693
2020	Employment and Social Development	9	91	365

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	20	80	18666
2020	Employment and Social Development Canada	22	78	1693
2020	Employment and Social Development	14	86	365
2020	Skills and Employment Branch	23	77	35

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	18666
2020	Employment and Social Development Canada	11	89	1693
2020	Employment and Social Development	9	91	365

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18666
2020	Employment and Social Development Canada	7	93	1693
2020	Employment and Social Development	5	95	365
2020	Skills and Employment Branch	0	100	35

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	18666
2020	Employment and Social Development Canada	13	87	1693
2020	Employment and Social Development	11	89	365
2020	Skills and Employment Branch	20	80	35

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	18666
2020	Employment and Social Development Canada	12	88	1693
2020	Employment and Social Development	12	88	365
2020	Skills and Employment Branch	20	80	35

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	18666
2020	Employment and Social Development Canada	25	75	1693
2020	Employment and Social Development	24	76	365
2020	Skills and Employment Branch	20	80	35

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	17329
2020	Employment and Social Development Canada	12	88	1569
2020	Employment and Social Development	11	89	348

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	17329
2020	Employment and Social Development Canada	19	81	1569
2020	Employment and Social Development	22	78	348
2020	Skills and Employment Branch	26	74	35

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	17329
2020	Employment and Social Development Canada	10	90	1569
2020	Employment and Social Development	9	91	348

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	17329
2020	Employment and Social Development Canada	7	93	1569
2020	Employment and Social Development	7	93	348

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	10	90	17329
2020	Employment and Social Development Canada	10	90	1569
2020	Employment and Social Development	11	89	348

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	17329
2020	Employment and Social Development Canada	9	91	1569
2020	Employment and Social Development	9	91	348

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	17329
2020	Employment and Social Development Canada	12	88	1569
2020	Employment and Social Development	17	83	348
2020	Skills and Employment Branch	23	77	35

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	17329
2020	Employment and Social Development Canada	12	88	1569
2020	Employment and Social Development	12	88	348
2020	Skills and Employment Branch	23	77	35

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	17329
2020	Employment and Social Development Canada	15	85	1569
2020	Employment and Social Development	13	87	348
2020	Skills and Employment Branch	14	86	35

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	32	68	17329
2020	Employment and Social Development Canada	28	72	1569
2020	Employment and Social Development	29	71	348
2020	Skills and Employment Branch	43	57	35

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	10	90	17329
2020	Employment and Social Development Canada	8	92	1569
2020	Employment and Social Development	10	90	348
2020	Skills and Employment Branch	14	86	35

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	49	51	17329
2020	Employment and Social Development Canada	48	52	1569
2020	Employment and Social Development	51	49	348
2020	Skills and Employment Branch	66	34	35

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	17329
2020	Employment and Social Development Canada	2	98	1569
2020	Employment and Social Development	2	98	348
2020	Skills and Employment Branch	0	100	35

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	57	43	17329
2020	Employment and Social Development Canada	52	48	1569
2020	Employment and Social Development	55	45	348
2020	Skills and Employment Branch	49	51	35

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	17329
2020	Employment and Social Development Canada	4	96	1569
2020	Employment and Social Development	4	96	348

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	17329
2020	Employment and Social Development Canada	16	84	1569
2020	Employment and Social Development	11	89	348

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	20	17	17	7	6	27	7	56	19	188041
2020	Employment and Social Development Canada	22	15	16	5	4	31	8	60	14	18975
2020	Employment and Social Development	20	15	14	4	3	34	8	62	13	4358
2020	Skills and Employment Branch	14	16	14	7	6	34	10	53	23	368
2020	Apprenticeship and Sectoral Initiatives	10	15	8	9	0	49	8	60	21	47

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	29	15	6	5	8	1	71	12	187964
2020	Employment and Social Development Canada	39	28	14	4	3	10	1	76	8	18969
2020	Employment and Social Development	37	30	14	4	2	11	1	77	8	4357
2020	Skills and Employment Branch	28	29	19	6	3	13	1	67	11	367
2020	Apprenticeship and Sectoral Initiatives	24	36	28	2	0	10	0	67	2	47

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	188014
2020	Employment and Social Development Canada	6	94	18979
2020	Employment and Social Development	6	94	4363
2020	Skills and Employment Branch	8	92	365

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	36	64	12247
2020	Employment and Social Development Canada	31	69	1137
2020	Employment and Social Development	34	66	247
2020	Skills and Employment Branch	37	63	30

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	77	23	12247
2020	Employment and Social Development Canada	79	21	1137
2020	Employment and Social Development	81	19	247
2020	Skills and Employment Branch	80	20	30

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Employment and Social Development Canada	3	97	1137
2020	Employment and Social Development	3	97	247
2020	Skills and Employment Branch	0	100	30

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	12247
2020	Employment and Social Development	0	100	247
2020	Skills and Employment Branch	0	100	30

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12247
2020	Employment and Social Development Canada	5	95	1137
2020	Employment and Social Development	6	94	247

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12247
2020	Employment and Social Development Canada	11	89	1137
2020	Employment and Social Development	5	95	247

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Employment and Social Development Canada	8	92	1137
2020	Employment and Social Development	8	92	247

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	28	72	12245
2020	Employment and Social Development Canada	29	71	1137
2020	Employment and Social Development	29	71	247
2020	Skills and Employment Branch	40	60	30

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	20	80	12245
2020	Employment and Social Development Canada	22	78	1137
2020	Employment and Social Development	21	79	247
2020	Skills and Employment Branch	27	73	30

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	17	83	12245
2020	Employment and Social Development Canada	18	82	1137
2020	Employment and Social Development	16	84	247
2020	Skills and Employment Branch	24	76	30

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	6	94	12245
2020	Employment and Social Development Canada	7	93	1137
2020	Employment and Social Development	6	94	247

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	26	74	12245
2020	Employment and Social Development Canada	25	75	1137
2020	Employment and Social Development	28	72	247
2020	Skills and Employment Branch	20	80	30

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	12245
2020	Employment and Social Development Canada	18	82	1137
2020	Employment and Social Development	22	78	247
2020	Skills and Employment Branch	30	70	30

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	12245
2020	Employment and Social Development Canada	4	96	1137
2020	Employment and Social Development	3	97	247

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	12245
2020	Employment and Social Development Canada	2	98	1137
2020	Employment and Social Development	2	98	247

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12245
2020	Employment and Social Development Canada	7	93	1137
2020	Employment and Social Development	5	95	247
2020	Skills and Employment Branch	0	100	30

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	12245
2020	Employment and Social Development Canada	21	79	1137
2020	Employment and Social Development	17	83	247
2020	Skills and Employment Branch	17	83	30

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	1	99	12245
2020	Employment and Social Development Canada	1	99	1137
2020	Skills and Employment Branch	0	100	30

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	16	84	12245
2020	Employment and Social Development Canada	24	76	1137
2020	Employment and Social Development	21	79	247

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	No (%)	Total responses
2020	Public Service	100	12245
2020	Employment and Social Development	100	247
2020	Skills and Employment Branch	100	30

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	12245
2020	Employment and Social Development Canada	18	82	1137
2020	Employment and Social Development	21	79	247
2020	Skills and Employment Branch	23	77	30

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	30	70	12247
2020	Employment and Social Development Canada	28	72	1137
2020	Employment and Social Development	26	74	247
2020	Skills and Employment Branch	33	67	30

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	12247
2020	Employment and Social Development Canada	13	87	1137
2020	Employment and Social Development	13	87	247

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Employment and Social Development Canada	3	97	1137
2020	Employment and Social Development	4	96	247

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	17	83	12247
2020	Employment and Social Development Canada	17	83	1137
2020	Employment and Social Development	12	88	247

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Employment and Social Development Canada	5	95	1137
2020	Employment and Social Development	3	97	247
2020	Skills and Employment Branch	0	100	30

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	6	94	12247
2020	Employment and Social Development Canada	6	94	1137
2020	Employment and Social Development	5	95	247
2020	Skills and Employment Branch	0	100	30

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Employment and Social Development Canada	10	90	1137
2020	Employment and Social Development	7	93	247

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Employment and Social Development Canada	8	92	1137
2020	Employment and Social Development	7	93	247

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	48	52	12247
2020	Employment and Social Development Canada	49	51	1137
2020	Employment and Social Development	52	48	247
2020	Skills and Employment Branch	60	40	30

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	11497
2020	Employment and Social Development Canada	7	93	1064
2020	Employment and Social Development	6	94	236

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	15	85	11497
2020	Employment and Social Development Canada	14	86	1064
2020	Employment and Social Development	16	84	236

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497
2020	Employment and Social Development Canada	5	95	1064
2020	Employment and Social Development	3	97	236

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	11497
2020	Employment and Social Development Canada	3	97	1064
2020	Skills and Employment Branch	0	100	30

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	11497
2020	Employment and Social Development Canada	3	97	1064
2020	Employment and Social Development	3	97	236
2020	Skills and Employment Branch	0	100	30

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497
2020	Employment and Social Development Canada	4	96	1064
2020	Employment and Social Development	3	97	236
2020	Skills and Employment Branch	0	100	30

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	11497
2020	Employment and Social Development Canada	8	92	1064
2020	Employment and Social Development	14	86	236
2020	Skills and Employment Branch	17	83	30

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	11497
2020	Employment and Social Development Canada	12	88	1064
2020	Employment and Social Development	10	90	236

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	11497
2020	Employment and Social Development Canada	12	88	1064
2020	Employment and Social Development	11	89	236

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	28	72	11497
2020	Employment and Social Development Canada	25	75	1064
2020	Employment and Social Development	26	74	236
2020	Skills and Employment Branch	40	60	30

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	11497
2020	Employment and Social Development Canada	9	91	1064
2020	Employment and Social Development	8	92	236

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	46	54	11497
2020	Employment and Social Development Canada	44	56	1064
2020	Employment and Social Development	47	53	236
2020	Skills and Employment Branch	63	37	30

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	11497
2020	Employment and Social Development Canada	2	98	1064
2020	Employment and Social Development	4	96	236
2020	Skills and Employment Branch	0	100	30

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	63	37	11497
2020	Employment and Social Development Canada	56	44	1064
2020	Employment and Social Development	61	39	236
2020	Skills and Employment Branch	53	47	30

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497
2020	Employment and Social Development Canada	4	96	1064
2020	Employment and Social Development	2	98	236

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	11497
2020	Employment and Social Development Canada	15	85	1064
2020	Employment and Social Development	14	86	236

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	22	17	18	4	4	29	6	60	12	187795
2020	Employment and Social Development Canada	23	15	16	3	3	33	7	63	9	18942
2020	Employment and Social Development	22	15	15	3	2	37	7	64	9	4356
2020	Skills and Employment Branch	15	16	15	6	4	37	9	55	17	368
2020	Apprenticeship and Sectoral Initiatives	6	15	11	4	2	55	6	55	17	47

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	30	16	4	3	9	1	73	9	187913
2020	Employment and Social Development Canada	40	28	14	3	2	11	1	77	6	18975
2020	Employment and Social Development	38	29	14	3	2	12	1	78	6	4365
2020	Skills and Employment Branch	30	31	16	5	3	14	1	72	10	368
2020	Apprenticeship and Sectoral Initiatives	28	40	21	2	0	8	0	74	2	47

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	187153
2020	Employment and Social Development Canada	10	90	18881
2020	Employment and Social Development	10	90	4350
2020	Skills and Employment Branch	7	93	366
2020	Apprenticeship and Sectoral Initiatives	9	91	47

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	187417
2020	Employment and Social Development Canada	17	83	18921
2020	Employment and Social Development	14	86	4348
2020	Skills and Employment Branch	12	88	366
2020	Apprenticeship and Sectoral Initiatives	17	83	47

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	50	50	24105
2020	Employment and Social Development Canada	53	47	3161
2020	Employment and Social Development	54	46	622
2020	Skills and Employment Branch	52	48	45

Question 90. Were any workplace accommodation measures implemented?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	79	21	24104
2020	Employment and Social Development Canada	80	20	3159
2020	Employment and Social Development	82	18	623
2020	Skills and Employment Branch	74	26	45

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	33	8	7	3	0	82	10	19149
2020	Employment and Social Development Canada	51	33	6	7	3	0	84	10	2527
2020	Employment and Social Development	55	29	6	6	3	1	85	9	507
2020	Skills and Employment Branch	53	32	9	6	0	0	84	6	32

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	30	9	5	3	2	3	82	8	187986
2020	Employment and Social Development Canada	50	31	8	5	2	2	2	85	7	18986
2020	Employment and Social Development	54	30	7	3	2	2	3	88	5	4363
2020	Skills and Employment Branch	46	34	8	5	2	2	3	85	7	367
2020	Apprenticeship and Sectoral Initiatives	43	36	11	2	0	4	4	86	2	47

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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	32	14	10	6	3	70	16	187564
2020	Employment and Social Development Canada	36	32	14	9	4	4	71	14	18924
2020	Employment and Social Development	41	33	13	8	3	3	76	11	4360
2020	Skills and Employment Branch	32	31	18	11	6	1	64	18	368
2020	Apprenticeship and Sectoral Initiatives	28	47	21	4	0	0	75	4	47

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	39	10	8	3	0	78	12	188293
2020	Employment and Social Development Canada	37	41	10	8	2	1	79	11	18999
2020	Employment and Social Development	43	41	9	5	1	1	85	7	4367
2020	Skills and Employment Branch	34	44	11	9	2	1	79	11	367
2020	Apprenticeship and Sectoral Initiatives	20	63	9	9	0	0	83	9	46

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	37	12	9	4	1	76	13	187495
2020	Employment and Social Development Canada	36	37	13	10	4	1	74	14	18903
2020	Employment and Social Development	42	38	11	6	2	1	81	8	4338
2020	Skills and Employment Branch	31	42	13	9	4	1	74	13	363
2020	Apprenticeship and Sectoral Initiatives	20	52	15	9	2	2	73	11	46

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	37	17	6	3	1	1	74	9	186885
2020	Employment and Social Development Canada	36	38	16	5	2	1	1	76	7	18832
2020	Employment and Social Development	36	37	18	5	2	1	2	74	7	4333
2020	Skills and Employment Branch	26	40	18	9	2	2	3	70	12	366
2020	Apprenticeship and Sectoral Initiatives	21	44	28	4	0	0	2	67	4	47

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	34	12	4	2	1	1	81	7	187583
2020	Employment and Social Development Canada	44	35	13	4	1	2	2	81	5	18929
2020	Employment and Social Development	48	35	10	2	1	2	1	86	3	4359
2020	Skills and Employment Branch	36	42	14	3	1	2	2	81	4	367
2020	Apprenticeship and Sectoral Initiatives	30	55	13	2	0	0	0	85	2	47

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	65	18	6	1	1	7	3	92	2	187791
2020	Employment and Social Development Canada	67	18	5	1	0	6	3	93	1	18965
2020	Employment and Social Development	75	18	3	0	0	2	1	96	1	4367
2020	Skills and Employment Branch	67	25	4	1	1	2	0	95	1	367
2020	Apprenticeship and Sectoral Initiatives	62	34	4	0	0	0	0	96	0	47

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	50	33	9	5	2	2	84	7	187455
2020	Employment and Social Development Canada	53	33	8	3	1	2	88	5	18923
2020	Employment and Social Development	56	32	7	2	1	2	90	3	4347
2020	Skills and Employment Branch	42	42	8	3	2	2	86	5	365
2020	Apprenticeship and Sectoral Initiatives	53	36	6	0	2	2	91	2	47

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	50	29	9	7	5	1	0	80	12	187389
2020	Employment and Social Development Canada	51	29	9	7	4	1	0	81	11	18914
2020	Employment and Social Development	54	28	8	5	3	1	1	84	8	4344
2020	Skills and Employment Branch	48	32	9	6	3	0	1	81	9	365
2020	Apprenticeship and Sectoral Initiatives	47	38	13	0	2	0	0	85	2	47

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	52	28	9	6	4	1	0	81	10	187701
2020	Employment and Social Development Canada	55	28	8	5	2	1	1	84	7	18958
2020	Employment and Social Development	61	27	7	2	1	1	1	90	3	4352
2020	Skills and Employment Branch	55	31	9	2	2	2	1	87	4	366
2020	Apprenticeship and Sectoral Initiatives	47	47	2	0	2	2	0	96	2	47

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	89	11	44722
2020	Employment and Social Development Canada	98	2	3015
2020	Employment and Social Development	98	2	1108
2020	Skills and Employment Branch	100	0	89
2020	Apprenticeship and Sectoral Initiatives	100	0	13

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	20	35	18	18	8	0	56	26	41680
2020	Employment and Social Development Canada	21	38	17	16	7	1	60	23	2953
2020	Employment and Social Development	22	36	20	15	6	1	59	21	1088
2020	Skills and Employment Branch	15	34	23	16	12	0	48	28	89
2020	Apprenticeship and Sectoral Initiatives	8	38	31	23	0	0	46	23	13

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	40	39	11	5	3	1	81	8	187949
2020	Employment and Social Development Canada	43	38	10	5	2	1	82	7	18950
2020	Employment and Social Development	48	37	9	4	1	1	86	5	4358
2020	Skills and Employment Branch	35	44	12	6	2	1	79	9	367
2020	Apprenticeship and Sectoral Initiatives	36	55	6	2	0	0	92	2	47

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	28	12	11	8	1	1	69	20	187730
2020	Employment and Social Development Canada	40	28	11	11	7	2	1	70	19	18934
2020	Employment and Social Development	43	28	10	10	6	1	1	73	16	4350
2020	Skills and Employment Branch	38	34	9	9	9	1	0	73	18	366
2020	Apprenticeship and Sectoral Initiatives	36	40	9	6	6	2	0	78	13	47

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	27	13	4	4	3	1	79	8	187225
2020	Employment and Social Development Canada	49	27	13	4	3	4	1	80	7	18895
2020	Employment and Social Development	53	27	10	3	2	3	1	84	6	4348
2020	Skills and Employment Branch	46	35	10	4	3	1	1	83	7	368
2020	Apprenticeship and Sectoral Initiatives	53	36	6	2	2	0	0	89	4	47

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	33	15	10	7	2	68	17	188058
2020	Employment and Social Development Canada	36	33	15	8	5	2	71	13	18984
2020	Employment and Social Development	41	35	12	7	3	1	77	11	4366
2020	Skills and Employment Branch	31	37	14	12	5	2	69	17	367
2020	Apprenticeship and Sectoral Initiatives	36	49	6	6	2	0	85	9	47

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	23	47	13	12	3	1	1	71	15	44705
2020	Employment and Social Development Canada	26	49	11	10	3	1	0	76	12	3015
2020	Employment and Social Development	27	47	12	10	2	1	1	76	13	1108
2020	Skills and Employment Branch	25	43	11	13	7	1	0	68	20	89
2020	Apprenticeship and Sectoral Initiatives	23	47	15	8	0	8	0	75	8	13

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	25	18	11	11	1	60	22	188246
2020	Employment and Social Development Canada	40	22	15	9	11	2	63	21	18991
2020	Employment and Social Development	49	21	11	8	8	2	72	16	4367
2020	Skills and Employment Branch	50	20	10	8	10	2	71	19	369
2020	Apprenticeship and Sectoral Initiatives	41	24	11	10	15	0	64	25	47

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	28	19	10	9	0	1	62	19	187765
2020	Employment and Social Development Canada	28	27	21	12	11	0	1	55	23	18959
2020	Employment and Social Development	33	28	20	9	8	0	1	62	18	4356
2020	Skills and Employment Branch	29	28	21	10	11	1	0	58	21	368
2020	Apprenticeship and Sectoral Initiatives	13	30	25	15	17	0	0	43	32	47

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	21	27	25	15	11	1	48	26	188096
2020	Employment and Social Development Canada	22	26	25	15	10	1	48	26	18978
2020	Employment and Social Development	21	28	25	15	11	0	49	26	4362
2020	Skills and Employment Branch	17	29	26	16	11	0	46	27	368
2020	Apprenticeship and Sectoral Initiatives	15	38	21	15	11	0	53	26	47

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	31	29	20	11	7	0	2	61	18	187628
2020	Employment and Social Development Canada	31	26	20	12	8	1	3	59	20	18939
2020	Employment and Social Development	26	29	21	13	10	0	1	56	23	4363
2020	Skills and Employment Branch	22	26	24	14	13	0	1	48	28	368
2020	Apprenticeship and Sectoral Initiatives	9	41	19	19	13	0	0	49	32	47

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	24	21	14	12	1	1	52	26	187371
2020	Employment and Social Development Canada	29	24	20	12	9	2	2	56	23	18896
2020	Employment and Social Development	26	28	21	14	10	1	1	55	24	4354
2020	Skills and Employment Branch	23	28	22	15	10	1	1	52	25	363
2020	Apprenticeship and Sectoral Initiatives	15	37	24	15	4	0	4	54	20	46

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	23	13	7	5	0	4	74	13	187251
2020	Employment and Social Development Canada	53	21	11	5	4	1	5	79	9	18901
2020	Employment and Social Development	44	24	15	8	6	0	3	70	15	4351
2020	Skills and Employment Branch	35	27	19	8	10	0	2	63	18	365
2020	Apprenticeship and Sectoral Initiatives	43	30	11	8	6	0	2	74	15	47

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	30	27	21	12	10	1	58	21	187793
2020	Employment and Social Development Canada	33	27	20	10	9	1	61	19	18952
2020	Employment and Social Development	32	27	21	11	9	0	59	20	4364
2020	Skills and Employment Branch	26	27	21	15	11	0	53	26	369
2020	Apprenticeship and Sectoral Initiatives	30	21	19	19	11	0	51	30	47

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	23	18	10	9	6	60	21	187713
2020	Employment and Social Development Canada	34	23	18	10	9	6	61	20	18944
2020	Employment and Social Development	35	24	17	10	8	6	63	19	4356
2020	Skills and Employment Branch	34	21	19	11	11	5	57	22	366
2020	Apprenticeship and Sectoral Initiatives	32	15	19	24	6	4	49	31	47

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	33	19	8	5	1	1	68	13	187500
2020	Employment and Social Development Canada	34	31	19	8	5	1	2	68	13	18922
2020	Employment and Social Development	37	34	17	7	3	1	1	72	11	4356
2020	Skills and Employment Branch	30	36	19	9	4	0	1	67	14	368
2020	Apprenticeship and Sectoral Initiatives	24	49	21	6	0	0	0	72	6	47

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	26	32	22	12	7	1	1	59	19	187397
2020	Employment and Social Development Canada	26	29	22	13	8	1	1	56	21	18920
2020	Employment and Social Development	28	33	22	11	5	1	1	62	16	4348
2020	Skills and Employment Branch	26	29	23	14	7	0	1	56	21	367
2020	Apprenticeship and Sectoral Initiatives	17	47	15	17	4	0	0	64	21	47

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	31	19	10	6	0	1	65	16	187439
2020	Employment and Social Development Canada	33	30	19	10	6	1	1	64	17	18928
2020	Employment and Social Development	33	31	20	10	5	0	1	65	15	4345
2020	Skills and Employment Branch	25	34	20	10	8	0	1	61	19	366
2020	Apprenticeship and Sectoral Initiatives	22	51	17	8	2	0	0	73	10	47

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	26	14	8	6	1	1	72	14	187021
2020	Employment and Social Development Canada	46	26	14	7	5	1	1	73	13	18890
2020	Employment and Social Development	50	26	13	5	4	1	1	78	9	4352
2020	Skills and Employment Branch	45	27	14	6	6	1	2	73	13	366
2020	Apprenticeship and Sectoral Initiatives	49	34	13	4	0	0	0	83	4	47

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	30	30	21	11	6	1	61	17	187621
2020	Employment and Social Development Canada	31	30	21	10	7	1	62	17	18932
2020	Employment and Social Development	33	31	21	10	5	0	64	15	4355
2020	Skills and Employment Branch	28	29	23	13	6	1	58	19	368
2020	Apprenticeship and Sectoral Initiatives	32	36	21	11	0	0	68	11	47

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	28	31	22	12	8	0	1	59	19	187551
2020	Employment and Social Development Canada	22	27	23	15	12	0	1	49	28	18950
2020	Employment and Social Development	30	31	22	10	5	0	1	62	15	4349
2020	Skills and Employment Branch	33	29	23	11	4	1	1	62	14	367
2020	Apprenticeship and Sectoral Initiatives	24	34	32	5	4	0	2	59	9	47

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	28	14	5	3	1	77	9	186877
2020	Employment and Social Development Canada	55	25	12	4	2	2	82	7	18897
2020	Employment and Social Development	56	26	11	4	2	2	83	6	4344
2020	Skills and Employment Branch	50	27	14	6	1	2	78	8	367
2020	Apprenticeship and Sectoral Initiatives	49	26	19	4	0	2	76	4	47

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	35	20	8	4	0	68	13	187065
2020	Employment and Social Development Canada	35	34	18	8	4	1	70	12	18905
2020	Employment and Social Development	33	35	19	8	5	1	68	13	4347
2020	Skills and Employment Branch	26	32	24	10	7	0	58	18	366
2020	Apprenticeship and Sectoral Initiatives	17	29	43	9	2	0	47	11	47

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	17	7	2	2	1	4	89	4	186977
2020	Employment and Social Development Canada	68	16	7	2	2	1	4	89	4	18884
2020	Employment and Social Development	70	16	6	2	1	0	4	91	3	4345
2020	Skills and Employment Branch	64	18	8	3	1	1	6	88	4	365
2020	Apprenticeship and Sectoral Initiatives	59	24	13	0	0	0	4	86	0	46

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	76	10	5	3	3	1	3	89	6	186882
2020	Employment and Social Development Canada	79	8	4	2	2	1	3	91	5	18874
2020	Employment and Social Development	80	8	4	2	2	1	3	92	4	4333
2020	Skills and Employment Branch	74	11	4	3	2	1	4	90	6	365
2020	Apprenticeship and Sectoral Initiatives	70	21	2	0	4	0	2	93	5	46

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	67	20	7	3	2	2	89	4	186557
2020	Employment and Social Development Canada	73	16	5	2	1	2	91	3	18842
2020	Employment and Social Development	71	17	6	2	1	2	91	4	4327
2020	Skills and Employment Branch	68	18	7	2	1	4	89	3	366
2020	Apprenticeship and Sectoral Initiatives	63	26	2	2	4	2	91	7	46

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	66	16	8	4	4	0	1	84	9	186974
2020	Employment and Social Development Canada	71	14	6	4	3	1	2	87	7	18878
2020	Employment and Social Development	69	15	6	4	3	0	2	86	7	4348
2020	Skills and Employment Branch	61	17	7	8	4	0	3	81	12	366
2020	Apprenticeship and Sectoral Initiatives	73	15	2	4	4	0	2	89	9	47

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	61	11	4	2	1	0	21	91	3	187272
2020	Employment and Social Development Canada	62	8	3	1	1	1	25	93	3	18915
2020	Employment and Social Development	63	10	4	2	1	0	20	92	3	4348
2020	Skills and Employment Branch	58	11	5	1	1	0	24	91	2	363
2020	Apprenticeship and Sectoral Initiatives	57	15	2	0	2	0	24	94	3	46

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	18	7	2	1	3	89	4	187971
2020	Employment and Social Development Canada	68	16	7	3	2	4	88	5	18964
2020	Employment and Social Development	77	13	3	1	1	4	94	2	4354
2020	Skills and Employment Branch	75	16	2	2	0	5	96	2	366
2020	Apprenticeship and Sectoral Initiatives	76	19	2	0	0	2	98	0	47

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	16	7	4	4	0	2	86	8	188032
2020	Employment and Social Development Canada	64	17	8	4	4	1	2	83	8	18981
2020	Employment and Social Development	72	15	6	3	3	0	2	89	5	4357
2020	Skills and Employment Branch	70	15	7	3	2	0	3	87	6	365
2020	Apprenticeship and Sectoral Initiatives	66	24	7	0	0	0	4	93	0	46

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	30	15	5	3	0	1	77	8	188018
2020	Employment and Social Development Canada	44	29	16	6	3	0	1	74	9	18971
2020	Employment and Social Development	46	28	16	5	3	0	2	76	8	4356
2020	Skills and Employment Branch	45	28	15	7	2	1	2	75	10	366
2020	Apprenticeship and Sectoral Initiatives	38	30	17	11	2	0	2	69	14	47

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	40	22	7	4	67	11	188168
2020	Employment and Social Development Canada	32	38	20	6	3	70	10	18982
2020	Employment and Social Development	35	41	17	4	2	77	6	4368
2020	Skills and Employment Branch	32	44	16	5	2	76	8	366
2020	Apprenticeship and Sectoral Initiatives	32	48	13	6	0	80	6	47

Question 72. Overall, my level of work-related stress is...
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	14	33	34	13	5	48	18	188144
2020	Employment and Social Development Canada	15	34	34	12	5	49	17	18989
2020	Employment and Social Development	16	36	32	12	4	52	15	4363
2020	Skills and Employment Branch	12	31	37	14	5	43	20	367
2020	Apprenticeship and Sectoral Initiatives	15	24	48	11	2	39	13	46

Question 73. After my workday, I feel emotionally drained.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	11	20	38	21	9	31	31	187534
2020	Employment and Social Development Canada	13	20	38	20	9	29	33	18926
2020	Employment and Social Development	9	19	37	24	11	35	28	4348
2020	Skills and Employment Branch	11	24	34	23	9	31	34	365
2020	Apprenticeship and Sectoral Initiatives	4	15	48	21	11	32	19	47

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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	29	50	20	1	63	37	188516
2020	Employment and Social Development Canada	38	43	17	2	53	47	19027
2020	Employment and Social Development	32	51	15	1	61	39	4378
2020	Skills and Employment Branch	32	48	19	1	60	40	369
2020	Apprenticeship and Sectoral Initiatives	36	52	13	0	59	41	47

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	37	63	53712
2020	Employment and Social Development Canada	33	67	7208
2020	Employment and Social Development	30	70	1436
2020	Skills and Employment Branch	26	74	117
2020	Apprenticeship and Sectoral Initiatives	18	82	17

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	18	12	7	6	2	10	71	15	188101
2020	Employment and Social Development Canada	39	19	14	8	7	2	11	67	18	18999
2020	Employment and Social Development	39	20	14	9	8	1	9	66	18	4373
2020	Skills and Employment Branch	32	20	16	9	11	2	10	59	23	368
2020	Apprenticeship and Sectoral Initiatives	30	22	17	13	17	0	2	53	30	47

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	11	20	17	20	26	1	4	34	49	53684
2020	Employment and Social Development Canada	11	20	16	19	27	1	5	33	49	7207
2020	Employment and Social Development	12	19	16	20	27	1	5	33	49	1438
2020	Skills and Employment Branch	10	11	19	24	34	1	2	21	59	117
2020	Apprenticeship and Sectoral Initiatives	0	0	24	24	52	0	0	0	76	17

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	16	15	21	36	1	3	24	60	53711
2020	Employment and Social Development Canada	7	16	14	22	38	1	2	24	62	7212
2020	Employment and Social Development	6	16	14	21	39	1	3	23	63	1437
2020	Skills and Employment Branch	8	13	13	15	50	2	1	21	66	117
2020	Apprenticeship and Sectoral Initiatives	0	0	18	18	64	0	0	0	82	17

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results by Theme for Apprenticeship and Sectoral Initiatives

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 4. I get the training I need to do my job.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 37. I feel that change is managed well in my department or agency.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 49. Overall, my department or agency treats me with respect.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 1. I have the tools, technology and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark