2020 Public Service Employee Survey Results by Theme for Program Delivery - Ontario

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 40 38 11 7 4 0 0 78 11 188177
2020 Employment and Social Development Canada 41 38 11 7 3 0 0 79 10 18995
2020 The Service Canada Regions 42 37 11 6 4 0 0 79 10 12414
2020 Ontario 44 35 10 7 4 0 0 79 11 3903
2020 Program Delivery - Ontario 42 33 12 7 6 0 0 75 13 345

Question 11. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 36 36 13 9 6 0 0 71 16 187805
2020 Employment and Social Development Canada 36 36 14 9 5 0 0 72 14 18943
2020 The Service Canada Regions 34 35 15 10 6 0 0 69 16 12390
2020 Ontario 36 32 15 10 7 0 0 68 17 3887
2020 Program Delivery - Ontario 37 31 13 10 8 0 0 68 19 345

Question 12. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 54 32 9 3 2 0 0 86 5 186823
2020 Employment and Social Development Canada 55 31 9 3 2 0 0 86 5 18827
2020 The Service Canada Regions 56 31 9 3 2 0 0 87 5 12299
2020 Ontario 61 26 8 2 2 0 0 88 4 3862
2020 Program Delivery - Ontario 58 26 11 3 3 0 0 84 6 343

Question 16. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 46 36 10 5 2 0 0 83 8 188122
2020 Employment and Social Development Canada 47 36 9 5 3 0 0 82 8 18995
2020 The Service Canada Regions 47 35 10 5 3 0 0 82 8 12411
2020 Ontario 49 32 10 6 4 0 0 81 10 3901
2020 Program Delivery - Ontario 45 34 9 5 6 0 0 79 11 344

Question 50. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 44 31 13 7 5 0 0 75 12 187475
2020 Employment and Social Development Canada 50 30 11 5 3 1 0 80 9 18916
2020 The Service Canada Regions 49 29 12 5 4 1 0 79 9 12363
2020 Ontario 49 27 13 6 5 1 0 76 11 3882
2020 Program Delivery - Ontario 45 26 12 9 6 1 0 72 15 344

Question 51. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 42 33 13 7 5 0 0 75 12 186722
2020 Employment and Social Development Canada 47 33 11 6 3 0 0 80 9 18813
2020 The Service Canada Regions 46 32 11 6 4 0 0 78 10 12304
2020 Ontario 46 30 12 8 4 1 0 76 12 3858
2020 Program Delivery - Ontario 43 28 11 12 5 1 0 72 18 339

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 25 17 9 6 3 1 66 16 187915
2020 Employment and Social Development Canada 35 24 19 10 7 5 0 62 17 18976
2020 The Service Canada Regions 32 24 20 11 8 5 0 59 19 12405
2020 Ontario 31 22 21 12 10 5 0 56 23 3896
2020 Program Delivery - Ontario 34 19 18 10 13 6 0 56 24 345
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 25 14 4 3 1 4 78 8 187985
2020 Employment and Social Development Canada 42 23 16 5 3 2 9 73 9 18951
2020 The Service Canada Regions 34 23 19 6 4 3 12 66 11 12387
2020 Ontario 38 20 19 6 5 2 10 67 12 3888
2020 Program Delivery - Ontario 38 21 20 6 5 3 7 66 12 344

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 49 30 10 6 4 1 1 80 10 188026
2020 Employment and Social Development Canada 50 30 10 5 3 1 1 81 9 18966
2020 The Service Canada Regions 48 30 11 6 3 1 1 80 9 12404
2020 Ontario 53 26 10 5 4 1 1 81 10 3894
2020 Program Delivery - Ontario 52 27 11 4 4 0 0 80 9 344

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 56 25 9 5 4 0 0 82 9 188350
2020 Employment and Social Development Canada 57 26 9 5 3 0 1 83 7 19010
2020 The Service Canada Regions 55 26 10 5 3 1 1 82 8 12428
2020 Ontario 59 22 9 5 3 0 1 82 8 3905
2020 Program Delivery - Ontario 58 22 12 4 3 0 1 81 7 345

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 29 13 7 5 7 0 73 13 188297
2020 Employment and Social Development Canada 42 26 12 5 3 11 1 77 9 18997
2020 The Service Canada Regions 41 24 13 5 4 13 1 75 10 12415
2020 Ontario 42 20 14 6 5 12 1 71 12 3900
2020 Program Delivery - Ontario 42 19 17 6 6 10 1 68 13 344

Question 32. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 31 14 9 7 2 0 68 17 187817
2020 Employment and Social Development Canada 41 30 14 7 4 4 0 74 11 18952
2020 The Service Canada Regions 40 28 15 7 5 5 0 72 13 12385
2020 Ontario 42 23 14 8 6 6 1 69 15 3888
2020 Program Delivery - Ontario 41 22 14 8 10 5 0 67 19 344

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 26 31 17 12 8 5 0 60 21 187771
2020 Employment and Social Development Canada 30 30 16 10 5 8 0 66 16 18922
2020 The Service Canada Regions 30 28 17 10 6 9 0 64 17 12364
2020 Ontario 32 25 16 11 7 9 1 62 20 3888
2020 Program Delivery - Ontario 34 22 16 11 10 6 0 60 22 343

Question 34. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 25 34 15 14 9 2 0 61 24 188175
2020 Employment and Social Development Canada 29 34 15 12 6 4 0 65 19 18986
2020 The Service Canada Regions 29 31 16 12 7 4 0 63 20 12414
2020 Ontario 31 28 15 12 9 4 0 62 22 3896
2020 Program Delivery - Ontario 31 24 19 12 10 4 0 57 23 344
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 36 14 10 7 0 0 69 17 188210
2020 Employment and Social Development Canada 33 35 15 10 5 0 1 69 15 18995
2020 The Service Canada Regions 29 35 17 11 6 0 1 65 17 12418
2020 Ontario 32 32 16 11 8 1 1 65 19 3898
2020 Program Delivery - Ontario 34 32 16 10 7 0 0 66 17 345

Question 9. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 41 11 9 3 0 0 76 13 187222
2020 Employment and Social Development Canada 38 40 10 8 3 0 0 79 11 18890
2020 The Service Canada Regions 39 40 10 8 3 0 0 79 11 12350
2020 Ontario 45 36 9 7 3 0 0 81 10 3879
2020 Program Delivery - Ontario 44 36 10 9 1 0 0 80 10 342

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 46 30 11 7 5 1 1 77 12 187915
2020 Employment and Social Development Canada 46 30 11 7 4 1 1 78 11 18947
2020 The Service Canada Regions 44 30 12 7 4 1 1 76 12 12390
2020 Ontario 51 26 11 7 5 1 1 78 12 3896
2020 Program Delivery - Ontario 52 22 13 7 5 1 1 75 12 342

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 39 12 11 4 0 1 73 15 187496
2020 Employment and Social Development Canada 36 40 10 10 3 0 1 76 14 18904
2020 The Service Canada Regions 35 41 10 11 4 0 0 76 15 12348
2020 Ontario 38 38 9 10 4 0 0 77 14 3884
2020 Program Delivery - Ontario 40 38 9 9 4 0 0 79 12 340

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 51 24 13 5 4 2 2 77 10 187690
2020 Employment and Social Development Canada 51 24 13 5 4 2 2 78 9 18932
2020 The Service Canada Regions 48 24 14 5 4 3 2 76 9 12379
2020 Ontario 51 22 13 5 6 2 2 76 11 3893
2020 Program Delivery - Ontario 52 17 16 6 6 2 0 71 13 343

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 27 33 17 12 8 3 0 61 21 187687
2020 Employment and Social Development Canada 31 33 16 10 6 4 0 67 17 18930
2020 The Service Canada Regions 30 32 16 10 7 4 0 65 18 12381
2020 Ontario 31 28 15 11 11 4 0 62 23 3891
2020 Program Delivery - Ontario 34 25 13 12 12 3 0 61 26 344

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 24 28 15 14 14 3 2 55 29 188227
2020 Employment and Social Development Canada 29 29 14 11 10 4 2 62 23 18995
2020 The Service Canada Regions 29 28 14 11 11 4 2 61 24 12414
2020 Ontario 31 25 13 11 15 3 1 59 27 3897
2020 Program Delivery - Ontario 32 26 10 12 16 4 1 60 29 343

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 51 23 13 6 4 1 4 77 10 188359
2020 Employment and Social Development Canada 51 22 13 5 4 1 4 77 10 19004
2020 The Service Canada Regions 51 22 12 6 4 1 5 77 10 12422
2020 Ontario 50 22 13 6 4 1 4 76 11 3902
2020 Program Delivery - Ontario 50 19 16 6 5 2 3 72 11 344

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 47 24 14 6 4 1 3 74 11 188093
2020 Employment and Social Development Canada 48 23 13 6 4 2 4 76 11 18984
2020 The Service Canada Regions 46 23 14 7 4 2 4 74 11 12406
2020 Ontario 46 22 14 8 5 2 3 72 14 3895
2020 Program Delivery - Ontario 48 21 10 6 8 4 2 74 15 343

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 74 9 5 2 3 3 4 89 5 187576
2020 Employment and Social Development Canada 75 8 4 2 2 4 4 91 5 18920
2020 The Service Canada Regions 75 8 4 2 2 4 5 91 5 12366
2020 Ontario 73 8 5 2 3 5 4 89 6 3880
2020 Program Delivery - Ontario 67 8 6 2 3 8 4 87 6 341

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 72 11 5 2 2 2 7 91 4 187772
2020 Employment and Social Development Canada 72 11 5 2 2 2 7 91 4 18964
2020 The Service Canada Regions 70 11 5 2 2 2 8 90 5 12388
2020 Ontario 69 11 5 3 3 3 7 88 6 3891
2020 Program Delivery - Ontario 68 11 5 3 3 4 6 88 6 343

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 34 37 13 10 6 0 0 71 16 187289
2020 Employment and Social Development Canada 30 33 16 12 7 1 1 64 20 18896
2020 The Service Canada Regions 25 31 19 15 9 1 1 57 24 12357
2020 Ontario 27 30 17 14 10 1 1 59 24 3875
2020 Program Delivery - Ontario 31 26 18 14 11 0 1 58 25 342

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 37 33 15 8 6 0 0 71 14 187895
2020 Employment and Social Development Canada 34 31 17 10 6 0 1 66 17 18955
2020 The Service Canada Regions 28 30 20 12 8 1 1 59 20 12393
2020 Ontario 32 28 19 11 9 0 1 61 20 3888
2020 Program Delivery - Ontario 34 29 15 11 10 0 1 63 22 344

Question 15. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 36 39 12 8 4 0 0 75 12 186744
2020 Employment and Social Development Canada 38 39 11 7 3 0 0 78 10 18852
2020 The Service Canada Regions 37 40 12 8 3 0 0 77 12 12328
2020 Ontario 40 36 11 8 4 0 0 77 12 3871
2020 Program Delivery - Ontario 40 34 14 8 4 0 0 74 12 341

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 24 41 18 9 4 4 0 68 14 187878
2020 Employment and Social Development Canada 23 38 19 10 4 6 1 65 15 18945
2020 The Service Canada Regions 20 35 20 11 5 7 1 60 18 12384
2020 Ontario 23 32 19 13 6 6 1 59 20 3891
2020 Program Delivery - Ontario 23 28 22 14 10 4 0 53 24 344

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 31 10 8 5 0 0 77 13 187730
2020 Employment and Social Development Canada 47 31 10 7 3 0 1 79 11 18938
2020 The Service Canada Regions 46 32 11 8 3 0 1 78 11 12381
2020 Ontario 47 30 10 8 4 0 0 77 13 3884
2020 Program Delivery - Ontario 45 27 12 10 5 1 0 73 15 345

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 37 32 16 8 5 0 1 70 13 187208
2020 Employment and Social Development Canada 41 31 16 6 4 1 1 73 10 18892
2020 The Service Canada Regions 42 30 16 6 3 1 2 74 9 12363
2020 Ontario 43 30 17 5 3 1 2 75 8 3886
2020 Program Delivery - Ontario 34 37 18 5 4 0 1 72 9 342

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 39 61 188363
2020 Employment and Social Development Canada 35 65 19006
2020 The Service Canada Regions 34 66 12422
2020 Ontario 28 72 3901
2020 Program Delivery - Ontario 32 68 345

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 52 17 9 3 3 5 12 83 7 188232
2020 Employment and Social Development Canada 42 16 11 3 3 8 18 78 8 18987
2020 The Service Canada Regions 34 15 12 3 4 9 22 72 11 12407
2020 Ontario 33 12 13 3 4 9 26 69 12 3897
2020 Program Delivery - Ontario 33 15 13 3 2 8 25 72 8 345

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Public Service 24 41 35 188494
2020 Employment and Social Development Canada 26 38 36 19022
2020 The Service Canada Regions 25 38 37 12435
2020 Ontario 26 35 39 3904
2020 Program Delivery - Ontario 28 34 38 345

Question 54. Please indicate your reason for leaving.
Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Public Service 17 38 28 4 6 6 45796
2020 Employment and Social Development Canada 11 46 31 3 4 5 4972
2020 The Service Canada Regions 12 46 31 3 4 4 3048
2020 Ontario 11 44 37 3 2 3 1023
2020 Program Delivery - Ontario 9 38 43 5 3 1 95
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 36 8 4 2 0 0 85 7 187373
2020 Employment and Social Development Canada 50 36 8 4 2 0 0 86 6 18899
2020 The Service Canada Regions 50 35 8 4 2 0 0 86 6 12357
2020 Ontario 55 31 8 4 2 0 0 86 6 3875
2020 Program Delivery - Ontario 54 31 6 6 2 0 0 85 8 341

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 31 42 15 8 3 1 0 74 11 188081
2020 Employment and Social Development Canada 34 42 15 6 2 2 0 77 9 18978
2020 The Service Canada Regions 34 40 15 6 2 2 0 75 9 12401
2020 Ontario 37 36 16 6 3 2 0 75 9 3895
2020 Program Delivery - Ontario 36 37 15 8 3 2 0 74 11 345

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 10 24 35 20 9 1 1 30 34 188088
2020 Employment and Social Development Canada 12 24 32 18 10 1 2 29 38 18969
2020 The Service Canada Regions 13 25 31 17 11 2 2 29 40 12402
2020 Ontario 13 21 31 18 12 2 3 32 35 3887
2020 Program Delivery - Ontario 17 24 27 19 8 2 2 28 43 344

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 8 15 26 29 19 2 2 50 23 187380
2020 Employment and Social Development Canada 6 13 24 29 22 4 3 55 20 18876
2020 The Service Canada Regions 6 13 24 26 23 4 3 53 21 12343
2020 Ontario 6 11 21 27 26 4 4 59 18 3875
2020 Program Delivery - Ontario 7 15 21 28 22 4 3 54 24 344

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 13 21 31 20 11 2 2 32 36 187586
2020 Employment and Social Development Canada 11 18 28 20 14 4 5 37 32 18901
2020 The Service Canada Regions 9 16 26 22 16 5 6 43 28 12348
2020 Ontario 9 15 25 22 18 5 7 45 27 3867
2020 Program Delivery - Ontario 8 15 28 25 14 5 5 43 26 341

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 7 14 30 29 17 1 2 48 21 187162
2020 Employment and Social Development Canada 8 14 28 26 19 2 4 48 23 18870
2020 The Service Canada Regions 6 12 26 26 22 2 6 52 19 12325
2020 Ontario 7 10 24 27 25 2 6 56 18 3864
2020 Program Delivery - Ontario 11 11 25 26 22 2 4 51 23 342

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 12 19 27 23 15 1 2 40 32 187650
2020 Employment and Social Development Canada 8 15 25 24 21 3 4 49 25 18913
2020 The Service Canada Regions 7 14 24 25 23 3 5 52 22 12356
2020 Ontario 7 13 22 25 25 2 5 54 22 3869
2020 Program Delivery - Ontario 9 16 21 29 21 1 3 52 26 340

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 8 14 24 27 19 4 3 50 24 187087
2020 Employment and Social Development Canada 7 13 22 24 21 8 4 51 23 18854
2020 The Service Canada Regions 8 14 20 22 22 10 5 51 25 12316
2020 Ontario 6 10 17 24 27 10 6 61 18 3852
2020 Program Delivery - Ontario 10 13 18 25 22 9 4 54 26 342

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 12 20 32 20 12 2 2 33 34 187395
2020 Employment and Social Development Canada 12 20 31 18 13 3 3 33 34 18899
2020 The Service Canada Regions 12 20 31 17 13 4 3 32 34 12349
2020 Ontario 12 18 30 18 15 3 3 36 33 3877
2020 Program Delivery - Ontario 13 18 31 19 11 4 3 33 33 343

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 7 17 36 26 12 1 1 39 25 187956
2020 Employment and Social Development Canada 7 18 37 24 13 1 1 37 25 18955
2020 The Service Canada Regions 7 18 38 23 12 1 1 36 25 12388
2020 Ontario 6 16 37 25 13 1 2 39 23 3887
2020 Program Delivery - Ontario 8 15 34 27 14 1 1 42 23 344

Question 37. I feel that change is managed well in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 21 36 19 15 7 2 0 59 22 187137
2020 Employment and Social Development Canada 25 38 17 12 5 3 0 65 17 18852
2020 The Service Canada Regions 25 37 16 13 5 3 0 65 19 12312
2020 Ontario 29 35 15 13 6 3 0 65 19 3860
2020 Program Delivery - Ontario 28 35 13 13 8 2 0 64 22 343

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 49 28 9 8 5 1 0 78 13 187747
2020 Employment and Social Development Canada 54 26 8 6 4 2 0 82 10 18953
2020 The Service Canada Regions 52 26 9 6 4 3 1 81 10 12387
2020 Ontario 52 23 9 7 5 3 1 78 13 3892
2020 Program Delivery - Ontario 50 25 9 7 6 2 0 77 14 344

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 54 30 7 5 3 0 0 85 8 187251
2020 Employment and Social Development Canada 59 29 5 4 2 1 0 89 6 18895
2020 The Service Canada Regions 56 30 6 4 2 1 1 88 6 12350
2020 Ontario 57 28 6 4 2 1 1 87 7 3884
2020 Program Delivery - Ontario 57 27 8 4 2 2 0 86 7 345

Question 22. The people I work with value my ideas and opinions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 35 11 5 2 1 0 82 7 186700
2020 Employment and Social Development Canada 46 32 12 4 2 3 1 82 6 18839
2020 The Service Canada Regions 41 32 14 4 2 4 2 78 6 12319
2020 Ontario 44 29 15 4 3 4 2 77 7 3867
2020 Program Delivery - Ontario 44 27 16 6 4 3 1 73 10 343

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 38 37 13 7 3 2 0 77 10 187243
2020 Employment and Social Development Canada 42 36 11 6 3 3 0 80 8 18890
2020 The Service Canada Regions 41 35 12 6 3 3 0 79 9 12338
2020 Ontario 43 30 12 8 4 3 0 76 12 3880
2020 Program Delivery - Ontario 44 27 15 8 6 1 0 71 14 343

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 41 34 13 5 3 4 1 78 8 187651
2020 Employment and Social Development Canada 45 33 12 4 2 4 1 82 6 18917
2020 The Service Canada Regions 45 32 12 4 2 4 1 81 6 12367
2020 Ontario 48 27 13 5 3 4 1 78 8 3881
2020 Program Delivery - Ontario 46 26 14 7 2 4 1 75 9 344

Question 49. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 53 31 8 4 3 0 0 85 7 187707
2020 Employment and Social Development Canada 58 30 7 3 2 0 0 88 5 18944
2020 The Service Canada Regions 57 30 7 3 2 0 0 88 5 12383
2020 Ontario 56 27 9 4 3 1 0 84 7 3886
2020 Program Delivery - Ontario 52 28 10 4 5 1 0 81 9 345

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 24 11 4 4 6 3 79 9 188004
2020 Employment and Social Development Canada 47 22 12 4 4 7 4 78 8 18975
2020 The Service Canada Regions 45 23 13 4 4 7 4 76 9 12402
2020 Ontario 45 19 15 5 6 7 4 72 11 3896
2020 Program Delivery - Ontario 43 18 17 5 6 8 4 69 12 345

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 38 32 16 5 3 6 1 75 8 188080
2020 Employment and Social Development Canada 40 31 15 4 2 7 1 77 7 18992
2020 The Service Canada Regions 41 30 15 4 2 7 1 77 7 12412
2020 Ontario 43 26 15 5 3 6 1 75 9 3903
2020 Program Delivery - Ontario 41 27 17 5 3 6 1 73 9 345

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 44 30 11 5 4 4 2 79 10 187541
2020 Employment and Social Development Canada 46 30 10 5 3 4 2 80 9 18910
2020 The Service Canada Regions 46 30 10 5 3 4 2 80 9 12359
2020 Ontario 45 26 11 6 5 4 2 76 12 3878
2020 Program Delivery - Ontario 43 25 15 7 4 4 1 72 13 344

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 2 6 21 17 39 12 1 10 66 3416
2020 Employment and Social Development Canada 2 6 25 14 38 14 1 9 61 333
2020 The Service Canada Regions 2 7 27 13 39 12 0 10 60 224
2020 Ontario 2 6 25 12 43 13 0 9 62 113

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 28 30 17 8 6 6 4 65 16 187998
2020 Employment and Social Development Canada 29 28 18 7 4 9 6 67 12 18976
2020 The Service Canada Regions 27 28 20 7 4 9 6 65 12 12404
2020 Ontario 30 24 20 7 5 8 6 63 14 3895
2020 Program Delivery - Ontario 28 29 19 7 4 10 3 66 13 344

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 36 13 8 5 3 1 73 13 187863
2020 Employment and Social Development Canada 38 36 12 7 3 3 1 78 10 18943
2020 The Service Canada Regions 38 37 11 7 3 3 1 78 11 12379
2020 Ontario 42 32 11 6 4 3 1 77 11 3885
2020 Program Delivery - Ontario 40 31 13 7 5 3 1 74 12 344

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 37 36 16 6 4 2 0 74 10 187519
2020 Employment and Social Development Canada 42 36 14 4 2 2 0 79 6 18917
2020 The Service Canada Regions 43 35 13 4 2 2 0 80 7 12362
2020 Ontario 47 30 14 5 3 1 0 78 8 3885
2020 Program Delivery - Ontario 43 30 15 7 3 1 0 74 10 342

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 24 25 18 12 10 9 2 55 25 187781
2020 Employment and Social Development Canada 27 25 18 10 8 10 2 59 21 18941
2020 The Service Canada Regions 28 25 17 11 8 9 2 60 21 12391
2020 Ontario 30 22 17 12 11 8 2 56 25 3892
2020 Program Delivery - Ontario 28 18 19 11 15 8 2 51 28 344

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 37 45 4 10 3 0 0 83 13 188350
2020 Employment and Social Development Canada 46 42 3 7 2 0 0 88 9 19007
2020 The Service Canada Regions 47 41 3 7 2 0 0 88 9 12422
2020 Ontario 50 39 3 7 2 0 0 89 9 3900
2020 Program Delivery - Ontario 45 44 2 8 1 0 0 88 10 345

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 38 9 10 3 0 0 78 14 188104
2020 Employment and Social Development Canada 47 36 7 7 2 0 1 84 9 18978
2020 The Service Canada Regions 49 35 6 7 2 0 0 84 9 12406
2020 Ontario 53 32 6 6 3 0 0 85 9 3897
2020 Program Delivery - Ontario 51 33 7 6 3 0 0 84 10 345

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 36 9 7 3 0 0 81 10 186897
2020 Employment and Social Development Canada 49 34 8 6 2 0 0 84 8 18852
2020 The Service Canada Regions 49 35 8 6 2 0 0 84 8 12322
2020 Ontario 51 32 8 6 2 0 0 84 8 3869
2020 Program Delivery - Ontario 49 34 8 7 1 0 1 84 8 344

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 76 17 3 2 1 0 1 94 3 187710
2020 Employment and Social Development Canada 81 14 2 1 1 0 0 96 2 18918
2020 The Service Canada Regions 83 13 2 1 1 0 0 96 2 12365
2020 Ontario 87 10 1 1 1 0 1 97 2 3881
2020 Program Delivery - Ontario 84 12 1 0 2 0 1 97 2 340

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 41 21 12 5 5 12 4 74 12 188232
2020 Employment and Social Development Canada 45 17 9 4 4 16 5 78 10 18994
2020 The Service Canada Regions 40 13 8 4 5 23 7 76 13 12415
2020 Ontario 38 11 7 5 5 25 9 75 14 3898
2020 Program Delivery - Ontario 31 12 7 6 9 27 8 66 23 344

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 188242
2020 Employment and Social Development Canada 9 91 19015
2020 The Service Canada Regions 9 91 12431
2020 Ontario 10 90 3902
2020 Program Delivery - Ontario 11 89 344

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 48 52 18665
2020 Employment and Social Development Canada 45 55 1693
2020 The Service Canada Regions 47 53 1116
2020 Ontario 44 56 402
2020 Program Delivery - Ontario 56 44 38

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 62 38 18665
2020 Employment and Social Development Canada 60 40 1693
2020 The Service Canada Regions 57 43 1116
2020 Ontario 62 38 402
2020 Program Delivery - Ontario 65 35 38

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 18665
2020 Employment and Social Development Canada 6 94 1693
2020 The Service Canada Regions 5 95 1116
2020 Ontario 5 95 402

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 18665
2020 Program Delivery - Ontario 0 100 38

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 7 93 18665
2020 Employment and Social Development Canada 5 95 1693
2020 The Service Canada Regions 4 96 1116
2020 Ontario 4 96 402

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 18665
2020 Employment and Social Development Canada 13 87 1693
2020 The Service Canada Regions 19 81 1116
2020 Ontario 21 79 402
2020 Program Delivery - Ontario 13 87 38

Question 56g. From whom did you experience harassment on the job? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 18665
2020 Employment and Social Development Canada 4 96 1693
2020 The Service Canada Regions 3 97 1116
2020 Ontario 2 98 402
2020 Program Delivery - Ontario 0 100 38

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 39 61 18664
2020 Employment and Social Development Canada 39 61 1693
2020 The Service Canada Regions 40 60 1116
2020 Ontario 45 55 402
2020 Program Delivery - Ontario 56 44 38

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 41 59 18664
2020 Employment and Social Development Canada 38 62 1693
2020 The Service Canada Regions 35 65 1116
2020 Ontario 36 64 402
2020 Program Delivery - Ontario 34 66 38

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 47 53 18664
2020 Employment and Social Development Canada 45 55 1693
2020 The Service Canada Regions 44 56 1116
2020 Ontario 45 55 402
2020 Program Delivery - Ontario 64 36 38

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 43 57 18664
2020 Employment and Social Development Canada 42 58 1693
2020 The Service Canada Regions 41 59 1116
2020 Ontario 45 55 402
2020 Program Delivery - Ontario 48 52 38

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 33 67 18664
2020 Employment and Social Development Canada 29 71 1693
2020 The Service Canada Regions 27 73 1116
2020 Ontario 30 70 402
2020 Program Delivery - Ontario 30 70 38

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 54 46 18664
2020 Employment and Social Development Canada 54 46 1693
2020 The Service Canada Regions 54 46 1116
2020 Ontario 49 51 402
2020 Program Delivery - Ontario 54 46 38

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 38 62 18664
2020 Employment and Social Development Canada 34 66 1693
2020 The Service Canada Regions 35 65 1116
2020 Ontario 34 66 402
2020 Program Delivery - Ontario 27 73 38

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 2 98 18664
2020 Employment and Social Development Canada 1 99 1693
2020 The Service Canada Regions 2 98 1116
2020 Ontario 2 98 402

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 18664
2020 Employment and Social Development Canada 7 93 1693
2020 The Service Canada Regions 7 93 1116
2020 Ontario 6 94 402
2020 Program Delivery - Ontario 14 86 38

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 18664
2020 Employment and Social Development Canada 11 89 1693
2020 The Service Canada Regions 11 89 1116
2020 Ontario 12 88 402
2020 Program Delivery - Ontario 22 78 38

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 52 48 18664
2020 Employment and Social Development Canada 49 51 1693
2020 The Service Canada Regions 49 51 1116
2020 Ontario 57 43 402
2020 Program Delivery - Ontario 54 46 38

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 25 75 18664
2020 Employment and Social Development Canada 22 78 1693
2020 The Service Canada Regions 23 77 1116
2020 Ontario 28 72 402
2020 Program Delivery - Ontario 32 68 38

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 16 84 18664
2020 Employment and Social Development Canada 16 84 1693
2020 The Service Canada Regions 14 86 1116
2020 Ontario 15 85 402
2020 Program Delivery - Ontario 21 79 38

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 51 49 18666
2020 Employment and Social Development Canada 51 49 1693
2020 The Service Canada Regions 49 51 1116
2020 Ontario 50 50 402
2020 Program Delivery - Ontario 44 56 38

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 27 73 18666
2020 Employment and Social Development Canada 27 73 1693
2020 The Service Canada Regions 25 75 1116
2020 Ontario 27 73 402
2020 Program Delivery - Ontario 25 75 38

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 18666
2020 Employment and Social Development Canada 6 94 1693
2020 The Service Canada Regions 5 95 1116
2020 Ontario 5 95 402

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 20 80 18666
2020 Employment and Social Development Canada 22 78 1693
2020 The Service Canada Regions 25 75 1116
2020 Ontario 29 71 402
2020 Program Delivery - Ontario 27 73 38

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 18666
2020 Employment and Social Development Canada 11 89 1693
2020 The Service Canada Regions 10 90 1116
2020 Ontario 9 91 402

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 18666
2020 Employment and Social Development Canada 7 93 1693
2020 The Service Canada Regions 9 91 1116
2020 Ontario 9 91 402

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 18666
2020 Employment and Social Development Canada 13 87 1693
2020 The Service Canada Regions 14 86 1116
2020 Ontario 12 88 402

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 18666
2020 Employment and Social Development Canada 12 88 1693
2020 The Service Canada Regions 11 89 1116
2020 Ontario 12 88 402

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 27 73 18666
2020 Employment and Social Development Canada 25 75 1693
2020 The Service Canada Regions 26 74 1116
2020 Ontario 24 76 402
2020 Program Delivery - Ontario 31 69 38

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 17329
2020 Employment and Social Development Canada 12 88 1569
2020 The Service Canada Regions 12 88 1019
2020 Ontario 13 87 366

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 18 82 17329
2020 Employment and Social Development Canada 19 81 1569
2020 The Service Canada Regions 19 81 1019
2020 Ontario 18 82 366

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 17329
2020 Employment and Social Development Canada 10 90 1569
2020 The Service Canada Regions 10 90 1019
2020 Ontario 9 91 366

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 7 93 17329
2020 Employment and Social Development Canada 7 93 1569
2020 The Service Canada Regions 7 93 1019
2020 Ontario 6 94 366

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 10 90 17329
2020 Employment and Social Development Canada 10 90 1569
2020 The Service Canada Regions 10 90 1019
2020 Ontario 10 90 366

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 17329
2020 Employment and Social Development Canada 9 91 1569
2020 The Service Canada Regions 10 90 1019
2020 Ontario 10 90 366

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 17329
2020 Employment and Social Development Canada 12 88 1569
2020 The Service Canada Regions 9 91 1019
2020 Ontario 9 91 366

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 17329
2020 Employment and Social Development Canada 12 88 1569
2020 The Service Canada Regions 12 88 1019
2020 Ontario 12 88 366

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 14 86 17329
2020 Employment and Social Development Canada 15 85 1569
2020 The Service Canada Regions 14 86 1019
2020 Ontario 13 87 366

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 32 68 17329
2020 Employment and Social Development Canada 28 72 1569
2020 The Service Canada Regions 27 73 1019
2020 Ontario 31 69 366

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 10 90 17329
2020 Employment and Social Development Canada 8 92 1569
2020 The Service Canada Regions 7 93 1019
2020 Ontario 8 92 366

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 49 51 17329
2020 Employment and Social Development Canada 48 52 1569
2020 The Service Canada Regions 46 54 1019
2020 Ontario 51 49 366

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 2 98 17329
2020 Employment and Social Development Canada 2 98 1569
2020 The Service Canada Regions 2 98 1019

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 57 43 17329
2020 Employment and Social Development Canada 52 48 1569
2020 The Service Canada Regions 52 48 1019
2020 Ontario 52 48 366

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 17329
2020 Employment and Social Development Canada 4 96 1569
2020 The Service Canada Regions 5 95 1019
2020 Ontario 5 95 366

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 14 86 17329
2020 Employment and Social Development Canada 16 84 1569
2020 The Service Canada Regions 17 83 1019
2020 Ontario 18 82 366

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 20 17 17 7 6 27 7 56 19 188041
2020 Employment and Social Development Canada 22 15 16 5 4 31 8 60 14 18975
2020 The Service Canada Regions 23 14 16 5 4 30 8 60 15 12406
2020 Ontario 25 12 17 5 5 27 8 58 15 3892
2020 Program Delivery - Ontario 23 14 21 5 5 26 7 55 14 344

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 29 15 6 5 8 1 71 12 187964
2020 Employment and Social Development Canada 39 28 14 4 3 10 1 76 8 18969
2020 The Service Canada Regions 40 27 14 4 3 10 1 75 8 12403
2020 Ontario 42 22 15 5 4 10 2 73 10 3892
2020 Program Delivery - Ontario 38 23 18 4 4 12 1 70 10 343

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 7 93 188014
2020 Employment and Social Development Canada 6 94 18979
2020 The Service Canada Regions 6 94 12412
2020 Ontario 8 92 3902
2020 Program Delivery - Ontario 8 92 344

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 36 64 12247
2020 Employment and Social Development Canada 31 69 1137
2020 The Service Canada Regions 29 71 747
2020 Ontario 26 74 309
2020 Program Delivery - Ontario 22 78 27

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 77 23 12247
2020 Employment and Social Development Canada 79 21 1137
2020 The Service Canada Regions 79 21 747
2020 Ontario 82 18 309

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 12247
2020 Employment and Social Development Canada 3 97 1137
2020 The Service Canada Regions 3 97 747
2020 Ontario 4 96 309

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 3 97 12247
2020 Program Delivery - Ontario 0 100 27

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 12247
2020 Employment and Social Development Canada 5 95 1137
2020 The Service Canada Regions 5 95 747
2020 Ontario 3 97 309

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 12247
2020 Employment and Social Development Canada 11 89 1137
2020 The Service Canada Regions 13 87 747
2020 Ontario 14 86 309

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 12247
2020 Employment and Social Development Canada 8 92 1137
2020 The Service Canada Regions 8 92 747
2020 Ontario 5 95 309

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 28 72 12245
2020 Employment and Social Development Canada 29 71 1137
2020 The Service Canada Regions 30 70 747
2020 Ontario 37 63 309
2020 Program Delivery - Ontario 37 63 27

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 20 80 12245
2020 Employment and Social Development Canada 22 78 1137
2020 The Service Canada Regions 22 78 747
2020 Ontario 23 77 309
2020 Program Delivery - Ontario 18 82 27

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 17 83 12245
2020 Employment and Social Development Canada 18 82 1137
2020 The Service Canada Regions 18 82 747
2020 Ontario 23 77 309
2020 Program Delivery - Ontario 18 82 27

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 6 94 12245
2020 Employment and Social Development Canada 7 93 1137
2020 The Service Canada Regions 7 93 747
2020 Ontario 9 91 309

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 26 74 12245
2020 Employment and Social Development Canada 25 75 1137
2020 The Service Canada Regions 23 77 747
2020 Ontario 24 76 309
2020 Program Delivery - Ontario 19 81 27

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 27 73 12245
2020 Employment and Social Development Canada 18 82 1137
2020 The Service Canada Regions 16 84 747
2020 Ontario 16 84 309
2020 Program Delivery - Ontario 22 78 27

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 12245
2020 Employment and Social Development Canada 4 96 1137
2020 The Service Canada Regions 4 96 747
2020 Ontario 4 96 309

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 2 98 12245
2020 Employment and Social Development Canada 2 98 1137
2020 The Service Canada Regions 2 98 747
2020 Ontario 2 98 309

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 12245
2020 Employment and Social Development Canada 7 93 1137
2020 The Service Canada Regions 7 93 747
2020 Ontario 9 91 309

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 18 82 12245
2020 Employment and Social Development Canada 21 79 1137
2020 The Service Canada Regions 23 77 747
2020 Ontario 25 75 309
2020 Program Delivery - Ontario 19 81 27

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 1 99 12245
2020 Employment and Social Development Canada 1 99 1137
2020 The Service Canada Regions 1 99 747
2020 Program Delivery - Ontario 0 100 27

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 16 84 12245
2020 Employment and Social Development Canada 24 76 1137
2020 The Service Canada Regions 24 76 747
2020 Ontario 23 77 309
2020 Program Delivery - Ontario 33 67 27

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 0 100 12245
2020 Program Delivery - Ontario 0 100 27

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 18 82 12245
2020 Employment and Social Development Canada 18 82 1137
2020 The Service Canada Regions 17 83 747
2020 Ontario 12 88 309

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 30 70 12247
2020 Employment and Social Development Canada 28 72 1137
2020 The Service Canada Regions 28 72 747
2020 Ontario 27 73 309
2020 Program Delivery - Ontario 30 70 27

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 14 86 12247
2020 Employment and Social Development Canada 13 87 1137
2020 The Service Canada Regions 13 87 747
2020 Ontario 11 89 309

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 12247
2020 Employment and Social Development Canada 3 97 1137
2020 The Service Canada Regions 3 97 747
2020 Ontario 2 98 309

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 17 83 12247
2020 Employment and Social Development Canada 17 83 1137
2020 The Service Canada Regions 21 79 747
2020 Ontario 21 79 309

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 12247
2020 Employment and Social Development Canada 5 95 1137
2020 The Service Canada Regions 5 95 747
2020 Ontario 5 95 309

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 6 94 12247
2020 Employment and Social Development Canada 6 94 1137
2020 The Service Canada Regions 8 92 747
2020 Ontario 9 91 309

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 12247
2020 Employment and Social Development Canada 10 90 1137
2020 The Service Canada Regions 11 89 747
2020 Ontario 9 91 309

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 12247
2020 Employment and Social Development Canada 8 92 1137
2020 The Service Canada Regions 8 92 747
2020 Ontario 6 94 309

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 48 52 12247
2020 Employment and Social Development Canada 49 51 1137
2020 The Service Canada Regions 48 52 747
2020 Ontario 49 51 309
2020 Program Delivery - Ontario 55 45 27

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 11497
2020 Employment and Social Development Canada 7 93 1064
2020 The Service Canada Regions 8 92 690
2020 Ontario 8 92 281

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 15 85 11497
2020 Employment and Social Development Canada 14 86 1064
2020 The Service Canada Regions 13 87 690
2020 Ontario 10 90 281

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 11497
2020 Employment and Social Development Canada 5 95 1064
2020 The Service Canada Regions 6 94 690
2020 Ontario 4 96 281

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 3 97 11497
2020 Employment and Social Development Canada 3 97 1064
2020 The Service Canada Regions 4 96 690
2020 Ontario 4 96 281

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 3 97 11497
2020 Employment and Social Development Canada 3 97 1064
2020 The Service Canada Regions 3 97 690
2020 Ontario 3 97 281

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 11497
2020 Employment and Social Development Canada 4 96 1064
2020 The Service Canada Regions 5 95 690
2020 Ontario 5 95 281

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 7 93 11497
2020 Employment and Social Development Canada 8 92 1064
2020 The Service Canada Regions 6 94 690
2020 Ontario 5 95 281

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 11497
2020 Employment and Social Development Canada 12 88 1064
2020 The Service Canada Regions 12 88 690
2020 Ontario 12 88 281

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 11497
2020 Employment and Social Development Canada 12 88 1064
2020 The Service Canada Regions 12 88 690
2020 Ontario 12 88 281

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 28 72 11497
2020 Employment and Social Development Canada 25 75 1064
2020 The Service Canada Regions 25 75 690
2020 Ontario 27 73 281

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 11497
2020 Employment and Social Development Canada 9 91 1064
2020 The Service Canada Regions 9 91 690
2020 Ontario 9 91 281

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 46 54 11497
2020 Employment and Social Development Canada 44 56 1064
2020 The Service Canada Regions 44 56 690
2020 Ontario 45 55 281

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 2 98 11497
2020 Employment and Social Development Canada 2 98 1064
2020 The Service Canada Regions 1 99 690

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 63 37 11497
2020 Employment and Social Development Canada 56 44 1064
2020 The Service Canada Regions 55 45 690
2020 Ontario 58 42 281

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 11497
2020 Employment and Social Development Canada 4 96 1064
2020 The Service Canada Regions 5 95 690
2020 Ontario 5 95 281

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 11497
2020 Employment and Social Development Canada 15 85 1064
2020 The Service Canada Regions 15 85 690
2020 Ontario 14 86 281

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 22 17 18 4 4 29 6 60 12 187795
2020 Employment and Social Development Canada 23 15 16 3 3 33 7 63 9 18942
2020 The Service Canada Regions 24 15 17 3 3 32 7 64 9 12379
2020 Ontario 26 13 18 3 4 29 7 61 11 3887
2020 Program Delivery - Ontario 25 12 24 3 4 27 5 54 11 343

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 36 30 16 4 3 9 1 73 9 187913
2020 Employment and Social Development Canada 40 28 14 3 2 11 1 77 6 18975
2020 The Service Canada Regions 41 27 14 3 3 10 1 77 7 12401
2020 Ontario 42 22 16 4 4 11 1 73 8 3895
2020 Program Delivery - Ontario 39 20 21 3 4 13 1 68 8 345

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 187153
2020 Employment and Social Development Canada 10 90 18881
2020 The Service Canada Regions 10 90 12332
2020 Ontario 12 88 3871
2020 Program Delivery - Ontario 12 88 341

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 187417
2020 Employment and Social Development Canada 17 83 18921
2020 The Service Canada Regions 18 82 12364
2020 Ontario 21 79 3885
2020 Program Delivery - Ontario 21 79 342

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 50 50 24105
2020 Employment and Social Development Canada 53 47 3161
2020 The Service Canada Regions 52 48 2214
2020 Ontario 52 48 802
2020 Program Delivery - Ontario 67 33 72

Question 90. Were any workplace accommodation measures implemented?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 79 21 24104
2020 Employment and Social Development Canada 80 20 3159
2020 The Service Canada Regions 80 20 2210
2020 Ontario 78 22 799
2020 Program Delivery - Ontario 81 19 72

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 33 8 7 3 0 0 82 10 19149
2020 Employment and Social Development Canada 51 33 6 7 3 0 0 84 10 2527
2020 The Service Canada Regions 49 33 7 7 3 0 0 83 10 1753
2020 Ontario 51 29 7 8 4 1 0 81 12 627
2020 Program Delivery - Ontario 46 29 14 7 3 2 0 76 10 58

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 30 9 5 3 2 3 82 8 187986
2020 Employment and Social Development Canada 50 31 8 5 2 2 2 85 7 18986
2020 The Service Canada Regions 48 31 9 5 2 2 2 83 8 12411
2020 Ontario 50 28 9 6 3 2 2 81 10 3902
2020 Program Delivery - Ontario 47 26 10 7 5 3 3 77 12 344
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 32 14 10 6 3 0 70 16 187564
2020 Employment and Social Development Canada 36 32 14 9 4 4 0 71 14 18924
2020 The Service Canada Regions 34 32 15 10 5 4 0 69 16 12363
2020 Ontario 34 28 15 10 7 5 0 66 18 3880
2020 Program Delivery - Ontario 31 27 13 12 10 7 1 62 23 340

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 39 10 8 3 0 0 78 12 188293
2020 Employment and Social Development Canada 37 41 10 8 2 1 0 79 11 18999
2020 The Service Canada Regions 34 40 11 10 3 1 0 75 13 12420
2020 Ontario 37 37 12 10 3 1 0 75 13 3902
2020 Program Delivery - Ontario 37 35 13 9 4 1 0 73 13 345

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 38 37 12 9 4 1 0 76 13 187495
2020 Employment and Social Development Canada 36 37 13 10 4 1 0 74 14 18903
2020 The Service Canada Regions 33 36 14 12 5 1 0 70 16 12363
2020 Ontario 36 32 14 12 5 1 0 69 17 3881
2020 Program Delivery - Ontario 35 29 14 13 7 1 0 66 20 342

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 37 17 6 3 1 1 74 9 186885
2020 Employment and Social Development Canada 36 38 16 5 2 1 1 76 7 18832
2020 The Service Canada Regions 37 39 15 6 2 1 1 77 7 12306
2020 Ontario 40 35 16 5 2 1 1 77 7 3862
2020 Program Delivery - Ontario 39 34 19 5 2 1 0 73 7 341

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 34 12 4 2 1 1 81 7 187583
2020 Employment and Social Development Canada 44 35 13 4 1 2 2 81 5 18929
2020 The Service Canada Regions 41 35 14 4 2 2 2 79 6 12364
2020 Ontario 44 31 15 5 2 2 1 78 7 3887
2020 Program Delivery - Ontario 44 25 21 6 2 2 1 71 8 342

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 65 18 6 1 1 7 3 92 2 187791
2020 Employment and Social Development Canada 67 18 5 1 0 6 3 93 1 18965
2020 The Service Canada Regions 63 18 6 1 1 8 4 92 2 12391
2020 Ontario 66 15 6 1 0 8 4 92 1 3893
2020 Program Delivery - Ontario 60 17 8 1 1 10 4 89 1 341

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 50 33 9 5 2 2 0 84 7 187455
2020 Employment and Social Development Canada 53 33 8 3 1 2 0 88 5 18923
2020 The Service Canada Regions 50 34 8 4 2 2 0 86 5 12373
2020 Ontario 50 32 9 5 2 1 0 84 7 3896
2020 Program Delivery - Ontario 46 32 10 6 3 3 0 80 9 344

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 50 29 9 7 5 1 0 80 12 187389
2020 Employment and Social Development Canada 51 29 9 7 4 1 0 81 11 18914
2020 The Service Canada Regions 48 30 9 7 4 1 0 79 12 12369
2020 Ontario 49 26 10 8 6 1 0 77 14 3889
2020 Program Delivery - Ontario 44 27 10 9 9 1 0 72 17 344

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 52 28 9 6 4 1 0 81 10 187701
2020 Employment and Social Development Canada 55 28 8 5 2 1 1 84 7 18958
2020 The Service Canada Regions 52 28 9 6 3 1 0 82 9 12400
2020 Ontario 53 26 10 6 3 1 1 81 10 3898
2020 Program Delivery - Ontario 50 25 13 8 3 1 0 75 11 345

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 89 11 44722
2020 Employment and Social Development Canada 98 2 3015
2020 The Service Canada Regions 98 2 1420
2020 Ontario 99 1 439
2020 Program Delivery - Ontario 100 0 39

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 20 35 18 18 8 0 0 56 26 41680
2020 Employment and Social Development Canada 21 38 17 16 7 0 1 60 23 2953
2020 The Service Canada Regions 21 40 14 17 7 0 0 61 24 1389
2020 Ontario 28 38 11 15 8 0 0 66 23 434
2020 Program Delivery - Ontario 49 26 10 10 5 0 0 74 15 39

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 40 39 11 5 3 1 0 81 8 187949
2020 Employment and Social Development Canada 43 38 10 5 2 1 0 82 7 18950
2020 The Service Canada Regions 40 39 11 6 2 2 0 81 8 12388
2020 Ontario 39 36 12 7 3 2 0 77 10 3889
2020 Program Delivery - Ontario 35 34 14 9 5 2 0 71 15 344

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 28 12 11 8 1 1 69 20 187730
2020 Employment and Social Development Canada 40 28 11 11 7 2 1 70 19 18934
2020 The Service Canada Regions 38 28 12 12 8 2 1 68 20 12382
2020 Ontario 39 24 12 11 11 2 1 65 23 3892
2020 Program Delivery - Ontario 35 22 13 13 14 2 1 59 29 345

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 27 13 4 4 3 1 79 8 187225
2020 Employment and Social Development Canada 49 27 13 4 3 4 1 80 7 18895
2020 The Service Canada Regions 46 27 14 5 3 4 1 77 8 12346
2020 Ontario 47 24 15 5 4 4 1 75 9 3877
2020 Program Delivery - Ontario 42 22 18 6 5 6 1 69 11 344

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 34 33 15 10 7 2 0 68 17 188058
2020 Employment and Social Development Canada 36 33 15 8 5 2 0 71 13 18984
2020 The Service Canada Regions 34 32 17 9 5 2 0 68 15 12408
2020 Ontario 35 29 17 10 7 2 0 65 17 3900
2020 Program Delivery - Ontario 32 26 20 10 9 4 1 60 19 345

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 23 47 13 12 3 1 1 71 15 44705
2020 Employment and Social Development Canada 26 49 11 10 3 1 0 76 12 3015
2020 The Service Canada Regions 25 51 11 10 3 0 0 75 13 1420
2020 Ontario 28 47 11 9 5 0 0 76 13 439
2020 Program Delivery - Ontario 41 39 10 5 3 3 0 82 8 39

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 34 25 18 11 11 0 1 60 22 188246
2020 Employment and Social Development Canada 40 22 15 9 11 0 2 63 21 18991
2020 The Service Canada Regions 36 22 16 10 13 0 2 59 24 12415
2020 Ontario 35 18 16 11 18 0 2 55 29 3898
2020 Program Delivery - Ontario 33 20 15 12 18 0 1 54 31 345

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 28 19 10 9 0 1 62 19 187765
2020 Employment and Social Development Canada 28 27 21 12 11 0 1 55 23 18959
2020 The Service Canada Regions 26 26 22 13 12 0 1 52 25 12392
2020 Ontario 27 25 21 13 12 1 1 53 25 3897
2020 Program Delivery - Ontario 25 29 22 10 12 1 0 55 23 345

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 21 27 25 15 11 0 1 48 26 188096
2020 Employment and Social Development Canada 22 26 25 15 10 0 1 48 26 18978
2020 The Service Canada Regions 22 26 25 15 10 0 1 48 26 12406
2020 Ontario 24 26 24 14 10 0 1 51 25 3893
2020 Program Delivery - Ontario 20 26 23 16 15 1 0 46 31 341

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 31 29 20 11 7 0 2 61 18 187628
2020 Employment and Social Development Canada 31 26 20 12 8 1 3 59 20 18939
2020 The Service Canada Regions 33 25 19 11 7 1 4 61 19 12374
2020 Ontario 36 26 16 10 7 1 4 65 18 3885
2020 Program Delivery - Ontario 32 26 15 12 12 1 2 60 25 344

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 27 24 21 14 12 1 1 52 26 187371
2020 Employment and Social Development Canada 29 24 20 12 9 2 2 56 23 18896
2020 The Service Canada Regions 31 23 20 12 9 3 2 57 22 12345
2020 Ontario 32 24 18 11 10 3 2 59 22 3877
2020 Program Delivery - Ontario 30 21 18 14 13 2 1 53 28 343

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 23 13 7 5 0 4 74 13 187251
2020 Employment and Social Development Canada 53 21 11 5 4 1 5 79 9 18901
2020 The Service Canada Regions 57 20 10 4 3 1 6 83 7 12353
2020 Ontario 59 18 9 3 3 1 7 84 6 3874
2020 Program Delivery - Ontario 51 24 8 5 6 2 5 80 12 344

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 30 27 21 12 10 0 1 58 21 187793
2020 Employment and Social Development Canada 33 27 20 10 9 0 1 61 19 18952
2020 The Service Canada Regions 33 27 20 10 8 0 1 61 19 12382
2020 Ontario 32 27 21 10 10 0 1 59 20 3891
2020 Program Delivery - Ontario 27 30 17 13 13 0 1 57 25 345

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 23 18 10 9 0 6 60 21 187713
2020 Employment and Social Development Canada 34 23 18 10 9 0 6 61 20 18944
2020 The Service Canada Regions 33 23 18 10 9 0 6 60 21 12381
2020 Ontario 30 23 19 11 11 0 5 56 24 3891
2020 Program Delivery - Ontario 29 25 16 13 11 1 7 57 26 342

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 33 19 8 5 1 1 68 13 187500
2020 Employment and Social Development Canada 34 31 19 8 5 1 2 68 13 18922
2020 The Service Canada Regions 33 30 19 8 5 1 2 66 14 12362
2020 Ontario 34 29 19 9 6 1 2 65 15 3886
2020 Program Delivery - Ontario 33 29 16 10 9 1 3 64 19 342

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 26 32 22 12 7 1 1 59 19 187397
2020 Employment and Social Development Canada 26 29 22 13 8 1 1 56 21 18920
2020 The Service Canada Regions 25 27 22 14 9 1 2 54 23 12375
2020 Ontario 27 27 22 12 9 1 2 55 22 3883
2020 Program Delivery - Ontario 21 28 23 13 14 1 1 49 27 340

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 31 19 10 6 0 1 65 16 187439
2020 Employment and Social Development Canada 33 30 19 10 6 1 1 64 17 18928
2020 The Service Canada Regions 33 29 19 10 6 1 1 64 17 12376
2020 Ontario 36 27 18 10 7 1 1 64 17 3883
2020 Program Delivery - Ontario 35 27 19 11 7 0 1 62 18 343

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 26 14 8 6 1 1 72 14 187021
2020 Employment and Social Development Canada 46 26 14 7 5 1 1 73 13 18890
2020 The Service Canada Regions 43 26 15 7 6 1 1 71 14 12335
2020 Ontario 43 24 14 9 8 1 2 69 17 3875
2020 Program Delivery - Ontario 42 24 15 8 9 1 0 67 17 340

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 30 30 21 11 6 0 1 61 17 187621
2020 Employment and Social Development Canada 31 30 21 10 7 0 1 62 17 18932
2020 The Service Canada Regions 31 30 21 11 7 0 1 61 18 12372
2020 Ontario 32 30 20 10 8 0 1 63 17 3884
2020 Program Delivery - Ontario 34 32 17 7 10 0 1 66 17 343

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 28 31 22 12 8 0 1 59 19 187551
2020 Employment and Social Development Canada 22 27 23 15 12 0 1 49 28 18950
2020 The Service Canada Regions 17 25 24 17 16 0 0 43 34 12393
2020 Ontario 19 24 23 17 16 0 1 43 33 3894
2020 Program Delivery - Ontario 20 26 19 15 19 2 0 46 35 341

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 28 14 5 3 0 1 77 9 186877
2020 Employment and Social Development Canada 55 25 12 4 2 0 2 82 7 18897
2020 The Service Canada Regions 55 25 12 4 3 0 1 81 7 12354
2020 Ontario 54 23 13 5 3 0 2 79 9 3876
2020 Program Delivery - Ontario 52 24 15 5 3 1 1 77 8 339

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 35 20 8 4 0 0 68 13 187065
2020 Employment and Social Development Canada 35 34 18 8 4 0 1 70 12 18905
2020 The Service Canada Regions 36 34 18 7 4 0 1 71 11 12363
2020 Ontario 38 34 16 7 4 0 1 73 11 3875
2020 Program Delivery - Ontario 36 32 20 8 3 0 0 69 11 342

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 68 17 7 2 2 1 4 89 4 186977
2020 Employment and Social Development Canada 68 16 7 2 2 1 4 89 4 18884
2020 The Service Canada Regions 68 16 7 3 2 1 4 88 5 12337
2020 Ontario 67 15 6 3 3 1 4 87 6 3876
2020 Program Delivery - Ontario 67 15 8 3 2 2 4 86 5 341

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 76 10 5 3 3 1 3 89 6 186882
2020 Employment and Social Development Canada 79 8 4 2 2 1 3 91 5 18874
2020 The Service Canada Regions 79 9 4 2 2 1 3 91 5 12343
2020 Ontario 76 9 5 3 3 1 3 90 5 3870
2020 Program Delivery - Ontario 74 10 6 3 1 2 3 89 5 341

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 67 20 7 3 2 0 2 89 4 186557
2020 Employment and Social Development Canada 73 16 5 2 1 0 2 91 3 18842
2020 The Service Canada Regions 75 14 5 2 1 0 3 92 3 12319
2020 Ontario 74 14 5 2 1 1 3 92 3 3865
2020 Program Delivery - Ontario 69 18 6 2 1 1 2 90 3 339

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 66 16 8 4 4 0 1 84 9 186974
2020 Employment and Social Development Canada 71 14 6 4 3 1 2 87 7 18878
2020 The Service Canada Regions 71 14 6 3 3 1 2 87 6 12330
2020 Ontario 69 15 7 3 4 1 2 86 7 3872
2020 Program Delivery - Ontario 65 14 9 3 5 1 2 82 8 343

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 61 11 4 2 1 0 21 91 3 187272
2020 Employment and Social Development Canada 62 8 3 1 1 1 25 93 3 18915
2020 The Service Canada Regions 61 7 3 1 1 1 27 93 2 12364
2020 Ontario 59 6 3 1 1 1 29 93 3 3879
2020 Program Delivery - Ontario 56 8 1 2 0 2 31 95 3 338

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 68 18 7 2 1 0 3 89 4 187971
2020 Employment and Social Development Canada 68 16 7 3 2 0 4 88 5 18964
2020 The Service Canada Regions 63 18 9 3 2 1 4 85 6 12398
2020 Ontario 61 18 9 4 3 1 4 83 8 3892
2020 Program Delivery - Ontario 62 19 6 4 2 2 4 87 6 343

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 68 16 7 4 4 0 2 86 8 188032
2020 Employment and Social Development Canada 64 17 8 4 4 1 2 83 8 18981
2020 The Service Canada Regions 60 19 10 5 5 1 2 80 10 12409
2020 Ontario 62 18 9 3 5 1 2 83 8 3896
2020 Program Delivery - Ontario 65 18 8 2 4 1 1 85 6 344

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 46 30 15 5 3 0 1 77 8 188018
2020 Employment and Social Development Canada 44 29 16 6 3 0 1 74 9 18971
2020 The Service Canada Regions 43 29 16 6 4 0 1 74 10 12401
2020 Ontario 44 29 16 6 4 0 1 74 10 3891
2020 Program Delivery - Ontario 42 34 12 6 5 1 1 77 11 344

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 27 40 22 7 4 0 0 67 11 188168
2020 Employment and Social Development Canada 32 38 20 6 3 0 0 70 10 18982
2020 The Service Canada Regions 30 38 21 7 4 0 0 68 12 12405
2020 Ontario 30 36 20 8 5 0 1 67 13 3900
2020 Program Delivery - Ontario 28 40 17 10 4 1 0 69 14 345

Question 72. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 14 33 34 13 5 0 0 48 18 188144
2020 Employment and Social Development Canada 15 34 34 12 5 0 0 49 17 18989
2020 The Service Canada Regions 15 33 34 13 5 0 0 48 18 12416
2020 Ontario 15 32 34 13 6 0 0 47 19 3897
2020 Program Delivery - Ontario 13 31 33 15 8 1 0 44 23 345

Question 73. After my workday, I feel emotionally drained.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 11 20 38 21 9 0 0 31 31 187534
2020 Employment and Social Development Canada 13 20 38 20 9 0 0 29 33 18926
2020 The Service Canada Regions 14 21 38 18 8 0 0 26 35 12371
2020 Ontario 17 21 38 17 7 0 0 24 38 3886
2020 Program Delivery - Ontario 21 19 40 16 4 0 0 20 40 343
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 29 50 20 1 63 37 188516
2020 Employment and Social Development Canada 38 43 17 2 53 47 19027
2020 The Service Canada Regions 40 39 18 2 50 50 12435
2020 Ontario 38 39 21 2 51 49 3906
2020 Program Delivery - Ontario 41 39 18 2 49 51 344

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 37 63 53712
2020 Employment and Social Development Canada 33 67 7208
2020 The Service Canada Regions 34 66 4950
2020 Ontario 38 62 1479
2020 Program Delivery - Ontario 36 64 141

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 18 12 7 6 2 10 71 15 188101
2020 Employment and Social Development Canada 39 19 14 8 7 2 11 67 18 18999
2020 The Service Canada Regions 40 18 13 7 7 2 12 68 17 12414
2020 Ontario 41 18 13 7 7 3 12 69 16 3896
2020 Program Delivery - Ontario 41 19 14 6 5 4 10 71 13 345

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 11 20 17 20 26 1 4 34 49 53684
2020 Employment and Social Development Canada 11 20 16 19 27 1 5 33 49 7207
2020 The Service Canada Regions 11 20 17 19 27 1 5 34 49 4947
2020 Ontario 14 20 17 18 27 1 4 35 47 1478
2020 Program Delivery - Ontario 15 17 20 15 30 1 1 33 47 141

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 7 16 15 21 36 1 3 24 60 53711
2020 Employment and Social Development Canada 7 16 14 22 38 1 2 24 62 7212
2020 The Service Canada Regions 8 16 14 21 37 1 2 25 61 4953
2020 Ontario 10 15 14 20 36 1 2 26 59 1479
2020 Program Delivery - Ontario 11 14 17 21 36 0 1 25 57 141
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