2020 Public Service Employee Survey Results by Theme for Employment and Social Development Canada
Organizational Structure
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The Service Canada Regions
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Atlantic
- Strategic Services / Office of the Assistant Deputy Minister (OADM) - Atlantic
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Benefits Delivery Services - Atlantic
- Benefits Delivery Services - Employment Insurance - Claims Prep and Level 2 - Atlantic
- Benefits Delivery Services - Canada Pension Plan - Disability - Atlantic
- Benefits Delivery Services - Canada Pension Plan - Atlantic
- Benefits Delivery Services - Call Centre (Employment Insurance - St. John's) - Atlantic
- Benefits Delivery Services - Call Centre (Employment Insurance - Bathurst) - Atlantic
- Benefits Delivery Services - Call Centre (Pensions) - Atlantic
- Benefits Delivery Services - Call Centre (Apprenticeship Grants and Employer Contact Centre) - Atlantic
- Benefits Delivery Services - Business Expertise - Atlantic
- Benefits Delivery Services - Employment Insurance - Level 1 - Atlantic
- Benefits Delivery Services - Old Age Security - Atlantic
- Citizen Services and Program Delivery - Atlantic
- Integrity and National Services - Atlantic
- Ontario
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Quebec
- Strategic Services / Office of the Assistant Deputy Minister (OADM) - Quebec
- Integrity Services - Quebec
- Benefits Delivery Services - Quebec
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Citizen Services Branch - Quebec
- Citizen Services - Processing Centre (Passport) - Quebec
- Citizen Services - Printing Centre (Passport) - Quebec
- Citizen Services - In-person Offices (Passport) - Quebec
- Citizen Services - Call Centre (Passport) - Quebec
- Citizen Services - Citizen Services - Quebec
- Citizen Services - Business Expertise - Inluding Passeport - Quebec
- Program Branch - Quebec
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Western Canada and Territories Region
- Strategic Services / Office of the Assistant Deputy Minister (OADM) - Western Canada and Territories
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Citizen Services - Western Canada and Territories
- Citizen Services - Business Expertise - Western Canada and Territories
- Citizen Services - SAEK - Western Canada and Territories
- Citizen Services - Lower Mainland West - Western Canada and Territories
- Citizen Services - LME - Western Canada and Territories
- Citizen Services - Edmonton - Western Canada and Territories
- Citizen Services - Vancouver Island/Coast - Western Canada and Territories
- Citizen Services - Winnipeg and Southeast - Western Canada and Territories
- Citizen Services - Southern Saskatchewan - Western Canada and Territories
- Citizen Services - NAPC - Western Canada and Territories
- Program Delivery - Western Canada and Territories
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Benefits Delivery Services - Western Canada and Territories
- Benefits Delivery Services - Canada Pension Plan & Foundational Services - Western Canada and Territories
- Benefits Delivery Services - Canada Pension Plan - Disability - Western Canada and Territories
- Benefits Delivery Services - Old Age Security / International Operations - Western Canada and Territories
- Benefits Delivery Services - Call Centres / Specialized Processing - Western Canada and Territories
- Benefits Delivery Services - Employment Insurance - Western Canada and Territories
- Benefits Delivery Services - Business Expertise - Western Canada and Territories
- Integrity Services - Western Canada and Territories
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Atlantic
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Service Canada - National Headquarters
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Benefits and Integrated Services Branch - National Headquarters (NHQ)
- Call Centres - National Headquarters (NHQ)
- Integrated Services Management / Board of Appeals / Canada Emergency Response Benefit (CERB) and Public Health Agency of Canada (PHAC) Call Centres / Senior Assistant Deputy Minister's Office - National Headquarters (NHQ)
- Policy, Appeals and Quality (PAQ) - National Headquarters (NHQ)
- Program and Services Oversight - Canada Pension Plan and Old Age Security (CPP & OAS) - National Headquarters (NHQ)
- Employment Insurance (EI) Benefits Processing - National Headquarters (NHQ)
- Strategic Directions Directorate - National Headquarters (NHQ)
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Citizen Service Branch - National Headquarters (NHQ)
- Digital Service - National Headquarters (NHQ)
- Strategic Directions Directorate / Office of the Assistant Deputy Minister - National Headquarters (NHQ)
- In-Person Operations and Strategies Directorate - National Headquarters (NHQ)
- Partnerships Development and Management Directorate - National Headquartess (NHQ)
- Chief Operating Officer's Office
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Integrity Services Branch - National Headquarters (NHQ)
- Identity Policy and Programs - National Headquarters (NHQ)
- Assistant Deputy Minister Office / Integrity Strategic Directions - National Headquarters (NHQ)
- Internal Integrity and Security - National Headquarters (NHQ)
- Integrity Operations - National Headquarters (NHQ)
- Temporary Foreign Worker and International Mobility - National Headquarters (NHQ)
- Program Operations Branch - National Headquarters (NHQ)
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Transformation Management Branch - National Headquarters (NHQ)
- Enterprise Major Project Execution (EMPE) (includes Benefits Delivery Modernization [BDM], Technology Platform & Partner Relationship Management [PRM]) / Assistant Deputy Minister's Office - Business Change Authority for Benefit Delivery Modernization - National Headquarters (NHQ)
- Major Project Execution (MPE) - National Headquarters (NHQ)
- Transformation Management and Organizational Readiness (TMOR) / Office of the Chief Transformation Officer (OCTO) - National Headquarters (NHQ)
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Benefits and Integrated Services Branch - National Headquarters (NHQ)
- Labour Program
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Employment and Social Development
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Chief Financial Officer Branch
- Integrated Corporate Accounting and Accountability Directorate
- Investment, Procurement and Project Management
- Financial Management Advisory Services / Deputy Chief Financial Officer
- Real Property, Change Management and Regional Services
- MyEMS (SAP) Centre of Expertise
- Business Management Services Directorate / Chief Financial Officer Office
- Corporate Secretariat
- Human Resources Services Branch
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Income Security and Social Development Branch
- Homelessness Policy Directorate
- Social Innovation and Community Development
- Office for Disability Issues
- Canada Pension Plan Disability
- Accessibility Secretariat
- Strategic Integration, Planning and Accountability / Senior Assistant Deputy Minister's Office / Assistant Deputy Minister's Office
- Seniors and Pensions Policy Secretariat
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Innovation, Information and Technology Branch
- Business Solutions and Information Management
- Strategy, Architecture and Business Relations
- Enterprise Operations
- Business Solutions and Innovation
- Business Operations and Solutions Services / Benefits Delivery Modernization Technology Platform
- Branch Operations and Planning / Office of the Chief Information Officer
- Internal Audit and Enterprise Risk Management Branch
- Legal Services Unit
- Learning Branch
- Public Affairs and Stakeholder Relations Branch
- Policy Horizons Canada
- Skills and Employment Branch
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Strategic and Service Policy Branch
- Service Policy and Strategy
- Economic Policy
- Chief data Office
- Corporate Planning & Management / Senior Assistant Deputy Minister's Office / Innovation Lab
- Social Policy / Indigenous Early Learning and Child Care Transformation Secretariat
- Evaluation
- Strategic and Horizontal Policy
- Intergovernmental Affairs
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Chief Financial Officer Branch
- Accessibility Standards Canada