2020 Public Service Employee Survey Results by Theme for Micro-organizations combined by Question 83. Are you a supervisor?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the confidentiality of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 53 33 5 6 3 0 0 86 8 291
2020 Non-supervisor 46 35 11 5 3 0 0 81 8 643
2019 Supervisor 64 26 4 3 2 0 0 90 5 263
2019 Non-supervisor 47 35 11 5 3 0 0 82 7 611
2018 Supervisor 56 32 5 6 1 0 0 88 7 257
2018 Non-supervisor 42 40 9 6 3 0 0 82 9 628
2017 Supervisor 48 42 5 4 1 0 0 90 5 254
2017 Non-supervisor 43 39 8 6 4 0 0 82 10 611
2014 Supervisor 54 32 7 4 2 0 0 87 6 290
2014 Non-supervisor 37 39 11 9 4 0 0 76 13 795

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 52 28 8 7 5 0 0 81 11 291
2020 Non-supervisor 45 32 12 6 5 0 0 77 11 642
2019 Supervisor 57 26 6 5 5 0 0 84 10 264
2019 Non-supervisor 43 32 10 11 4 0 0 76 15 612
2018 Supervisor 50 31 9 7 4 0 0 81 11 260
2018 Non-supervisor 38 36 11 9 5 1 0 75 15 631
2017 Supervisor 41 33 12 8 6 0 0 74 13 254
2017 Non-supervisor 38 34 10 9 7 1 0 73 17 612

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 73 21 5 1 1 0 0 93 2 290
2020 Non-supervisor 56 30 10 2 1 0 0 86 4 640
2019 Supervisor 72 22 3 1 2 0 0 95 3 261
2019 Non-supervisor 60 26 10 2 2 0 0 87 3 609
2018 Supervisor 68 25 5 2 0 0 0 93 2 258
2018 Non-supervisor 55 33 9 2 1 0 0 88 3 626
2017 Supervisor 68 27 4 2 0 0 0 95 2 252
2017 Non-supervisor 56 32 8 1 2 0 0 89 3 611
2014 Supervisor 74 21 3 1 1 0 0 96 2 290
2014 Non-supervisor 65 23 8 2 1 0 0 88 4 795

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 56 31 9 3 2 0 0 87 5 291
2020 Non-supervisor 52 33 9 4 2 0 0 85 6 640
2019 Supervisor 66 22 8 2 2 0 0 88 4 264
2019 Non-supervisor 52 32 9 5 2 0 0 84 7 611
2018 Supervisor 59 29 5 6 1 0 0 88 7 259
2018 Non-supervisor 48 34 11 4 3 0 0 82 7 631
2017 Supervisor 52 37 6 5 1 0 0 88 6 252
2017 Non-supervisor 48 34 10 5 3 0 0 82 8 610
2014 Supervisor 56 33 7 3 2 0 0 88 5 290
2014 Non-supervisor 48 32 9 6 4 0 0 80 10 794

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 55 25 8 7 4 0 0 80 12 291
2020 Non-supervisor 55 25 11 5 4 0 0 80 9 639
2019 Supervisor 63 22 6 4 4 0 0 86 8 265
2019 Non-supervisor 53 29 9 5 5 0 0 82 9 611
2018 Supervisor 54 25 11 7 4 0 0 79 10 260
2018 Non-supervisor 45 30 12 7 6 0 0 75 13 632
2017 Supervisor 47 28 12 7 5 1 0 76 12 253
2017 Non-supervisor 47 25 15 7 6 1 0 73 13 610
2014 Supervisor 50 27 13 5 4 1 0 78 9 290
2014 Non-supervisor 39 29 15 10 7 1 0 69 16 789

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 54 25 10 7 5 0 0 79 11 289
2020 Non-supervisor 53 28 9 5 4 0 0 82 9 637
2019 Supervisor 63 22 6 6 3 0 0 84 9 263
2019 Non-supervisor 50 32 8 5 4 0 0 83 9 607
2018 Supervisor 55 24 12 7 3 0 0 78 10 259
2018 Non-supervisor 45 32 11 7 5 0 0 77 12 624
2017 Supervisor 46 32 11 7 4 0 0 78 11 251
2017 Non-supervisor 47 28 13 7 5 0 0 75 12 611
2014 Supervisor 50 30 10 7 3 0 0 80 10 290
2014 Non-supervisor 40 30 13 11 5 0 0 70 17 789

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 48 23 13 8 5 2 2 73 13 291
2020 Non-supervisor 47 22 14 9 5 2 1 71 14 641
2019 Supervisor 55 19 8 7 7 2 1 77 15 264
2019 Non-supervisor 44 23 14 11 6 2 1 69 17 613
2018 Supervisor 49 21 14 8 5 2 2 73 13 260
2018 Non-supervisor 38 23 16 10 10 2 0 63 21 630
2017 Supervisor 40 21 18 9 8 3 1 63 17 253
2017 Non-supervisor 43 21 16 9 9 2 0 65 19 610
2014 Supervisor 46 19 11 10 9 3 2 69 19 289
2014 Non-supervisor 38 19 16 13 11 3 1 58 24 789
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 69 16 5 2 3 0 5 90 5 289
2020 Non-supervisor 54 25 10 4 1 1 5 84 5 641
2019 Supervisor 71 15 5 1 2 1 5 92 3 263
2019 Non-supervisor 51 24 13 4 2 1 5 80 6 612

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 57 21 7 7 4 0 4 82 11 289
2020 Non-supervisor 53 28 9 6 3 1 0 82 9 642
2019 Supervisor 57 23 9 4 2 0 5 84 7 263
2019 Non-supervisor 53 27 8 7 4 1 1 81 11 608
2018 Supervisor 50 26 9 7 4 1 4 79 12 257
2018 Non-supervisor 49 30 9 6 4 1 1 81 10 628
2017 Supervisor 46 32 10 4 5 0 4 81 9 253
2017 Non-supervisor 47 33 8 6 4 1 1 81 11 610
2014 Supervisor 50 29 9 5 4 0 4 82 9 290
2014 Non-supervisor 45 31 10 8 4 0 0 77 13 795

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 67 11 9 3 5 0 4 82 8 291
2020 Non-supervisor 66 19 7 5 2 0 0 85 8 643
2019 Supervisor 59 22 6 4 5 0 4 84 9 265
2019 Non-supervisor 60 22 8 6 3 0 0 83 10 613
2018 Supervisor 51 27 9 4 5 1 3 81 10 257
2018 Non-supervisor 53 27 9 6 5 0 0 81 11 628
2017 Supervisor 52 23 9 7 6 0 4 77 13 254
2017 Non-supervisor 55 26 8 7 4 0 0 82 10 609
2014 Supervisor 54 27 8 4 3 0 4 85 7 289
2014 Non-supervisor 54 24 10 6 5 0 0 79 11 794

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 54 24 9 5 8 0 0 78 13 291
2020 Non-supervisor 52 26 9 6 4 3 0 80 10 640
2019 Supervisor 49 29 10 5 5 0 1 79 11 261
2019 Non-supervisor 46 30 9 7 5 4 0 79 12 613
2018 Supervisor 42 30 13 8 6 0 1 73 14 259
2018 Non-supervisor 35 32 13 9 6 4 0 71 15 630
2017 Supervisor 42 26 12 10 9 0 1 69 19 254
2017 Non-supervisor 35 33 13 8 7 4 0 71 16 612
2014 Supervisor 45 35 9 5 4 1 1 81 9 289
2014 Non-supervisor 35 31 12 10 8 4 0 69 19 792

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 53 22 9 7 8 0 0 75 15 291
2020 Non-supervisor 50 26 10 8 5 1 0 77 13 639
2019 Supervisor 52 28 8 5 7 0 1 80 12 261
2019 Non-supervisor 44 32 10 8 6 1 0 76 14 611
2018 Supervisor 42 28 15 8 6 0 1 70 14 257
2018 Non-supervisor 35 33 11 11 8 2 0 69 19 630
2017 Supervisor 39 29 14 12 6 0 1 69 18 252
2017 Non-supervisor 36 29 14 11 8 2 0 67 19 611
2014 Supervisor 44 34 10 7 5 0 1 78 12 289
2014 Non-supervisor 34 30 14 11 9 1 0 65 21 792

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 43 29 6 11 10 0 0 73 21 291
2020 Non-supervisor 39 31 12 10 6 3 0 72 16 641
2019 Supervisor 44 30 9 9 6 1 1 75 16 259
2019 Non-supervisor 33 32 13 12 5 5 0 69 18 613
2018 Supervisor 34 29 15 13 7 0 1 65 20 258
2018 Non-supervisor 23 33 16 14 9 4 0 59 24 628
2017 Supervisor 31 35 10 15 8 0 1 67 23 254
2017 Non-supervisor 28 29 16 12 9 5 0 61 22 610
2014 Supervisor 33 38 11 11 5 1 1 73 17 290
2014 Non-supervisor 27 29 17 14 9 4 0 59 23 791

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 39 31 11 9 9 0 0 71 18 289
2020 Non-supervisor 36 31 11 13 7 1 0 68 21 638
2019 Supervisor 38 37 11 9 4 0 1 75 13 261
2019 Non-supervisor 32 33 12 14 7 3 0 66 21 612
2018 Supervisor 33 35 13 13 5 0 1 69 18 257
2018 Non-supervisor 23 34 15 16 10 2 1 58 26 631
2017 Supervisor 31 35 12 14 7 0 1 66 22 253
2017 Non-supervisor 26 35 12 15 10 2 0 62 26 612
2014 Supervisor 35 35 10 15 3 0 1 71 19 290
2014 Non-supervisor 26 30 15 15 12 2 0 57 27 792
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 40 37 7 7 8 0 1 78 14 291
2020 Non-supervisor 46 34 10 6 3 0 0 80 10 642
2019 Supervisor 48 30 10 7 4 0 1 79 11 264
2019 Non-supervisor 41 35 9 10 3 0 0 77 14 612
2018 Supervisor 40 32 13 8 6 0 1 73 14 258
2018 Non-supervisor 37 34 13 8 6 1 0 72 15 629
2017 Supervisor 36 36 13 7 7 0 0 72 14 254
2017 Non-supervisor 34 36 12 9 8 0 0 71 17 611
2014 Supervisor 38 38 7 10 5 0 1 78 15 290
2014 Non-supervisor 33 32 12 13 8 0 1 65 22 795

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 44 37 8 7 4 0 0 81 11 289
2020 Non-supervisor 42 39 11 5 3 0 0 81 8 639
2019 Supervisor 48 36 6 6 3 0 0 84 10 260
2019 Non-supervisor 39 40 10 9 3 0 0 79 11 610
2018 Supervisor 40 37 13 4 6 0 0 77 10 259
2018 Non-supervisor 34 43 10 9 4 0 0 77 13 630
2017 Supervisor 41 36 10 8 5 0 0 78 13 253
2017 Non-supervisor 34 40 9 10 6 0 0 75 16 612

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 51 25 8 5 6 0 4 80 12 288
2020 Non-supervisor 51 27 11 6 3 1 0 79 9 643
2019 Supervisor 51 24 9 5 5 0 5 80 11 263
2019 Non-supervisor 51 29 9 6 5 0 1 80 11 608
2018 Supervisor 42 32 10 7 4 1 4 78 12 255
2018 Non-supervisor 49 30 9 7 3 1 1 80 10 629
2017 Supervisor 43 30 9 9 5 0 3 75 15 254
2017 Non-supervisor 44 33 10 8 4 0 1 78 12 611
2014 Supervisor 42 36 8 6 3 0 5 82 10 290
2014 Non-supervisor 43 32 12 7 5 0 1 76 13 794

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 47 33 8 7 4 0 1 81 11 289
2020 Non-supervisor 41 34 12 8 4 0 1 76 12 640
2019 Supervisor 59 25 7 7 2 0 1 84 9 264
2019 Non-supervisor 40 37 10 9 4 0 1 77 13 610
2018 Supervisor 45 39 6 5 3 0 2 86 8 260
2018 Non-supervisor 34 42 10 9 4 0 1 77 13 633
2017 Supervisor 53 32 7 3 5 0 0 85 8 253
2017 Non-supervisor 36 37 9 10 7 1 1 74 17 611
2014 Supervisor 59 24 6 7 2 0 1 84 9 290
2014 Non-supervisor 39 33 11 10 6 0 1 73 16 795

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 58 19 10 2 6 0 6 81 8 287
2020 Non-supervisor 56 22 11 4 3 3 2 81 7 640

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 44 32 11 6 6 0 0 76 13 288
2020 Non-supervisor 39 30 14 9 5 4 0 72 14 640
2019 Supervisor 45 31 12 5 5 2 0 78 10 265
2019 Non-supervisor 37 30 13 9 7 4 1 70 16 611
2018 Supervisor 44 31 9 11 5 0 0 75 16 256
2018 Non-supervisor 28 32 15 12 8 4 0 64 21 627
2017 Supervisor 47 27 11 5 6 3 0 77 12 254
2017 Non-supervisor 32 33 12 12 7 5 0 69 19 610
2014 Supervisor 46 31 11 7 4 0 0 78 11 289
2014 Non-supervisor 33 29 13 12 8 4 1 65 22 788

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 24 20 16 12 15 1 12 50 31 291
2020 Non-supervisor 23 22 15 14 17 4 5 50 34 642
2019 Supervisor 25 25 14 12 12 1 9 57 28 265
2019 Non-supervisor 21 24 15 16 17 3 5 49 35 611
2018 Supervisor 24 22 12 11 19 1 11 53 34 257
2018 Non-supervisor 15 23 15 16 22 4 4 42 41 630
2017 Supervisor 23 21 9 12 21 3 11 51 39 253
2017 Non-supervisor 17 20 13 19 20 5 6 42 44 609
2014 Supervisor 23 17 14 12 18 1 15 48 36 290
2014 Non-supervisor 14 19 13 18 26 2 7 37 49 790

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 58 18 9 7 5 0 3 79 12 291
2020 Non-supervisor 55 22 12 5 2 2 2 81 7 642
2019 Supervisor 64 17 9 3 3 1 3 84 6 263
2019 Non-supervisor 60 19 10 5 2 1 4 83 7 613

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 65 19 8 2 3 0 2 86 5 290
2020 Non-supervisor 56 20 11 5 3 2 3 81 8 642
2019 Supervisor 72 15 6 2 1 1 4 91 3 264
2019 Non-supervisor 55 20 11 5 3 1 5 79 9 612

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 81 7 2 2 3 2 3 93 5 291
2020 Non-supervisor 82 6 3 2 1 3 3 93 4 643
2019 Supervisor 83 4 3 2 3 2 4 92 5 263
2019 Non-supervisor 76 9 4 1 2 3 5 92 3 613

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 85 5 2 2 1 0 5 96 3 289
2020 Non-supervisor 77 11 2 1 1 2 6 95 2 638
2019 Supervisor 86 3 2 0 1 0 8 96 1 264
2019 Non-supervisor 82 6 1 1 1 2 8 97 2 607

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 58 26 7 5 3 0 0 84 9 290
2020 Non-supervisor 43 35 10 7 4 0 0 79 11 639
2019 Supervisor 65 24 3 4 4 0 0 88 8 264
2019 Non-supervisor 42 33 11 8 5 0 0 76 13 612
2018 Supervisor 56 29 6 5 4 0 0 85 9 260
2018 Non-supervisor 37 39 11 9 5 0 0 76 13 629
2017 Supervisor 52 34 6 4 3 0 0 87 8 252
2017 Non-supervisor 39 35 9 11 6 0 0 74 17 611
2014 Supervisor 54 32 2 9 3 0 0 86 11 290
2014 Non-supervisor 29 40 12 10 8 0 1 69 19 795

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 58 26 7 5 4 0 0 83 9 290
2020 Non-supervisor 46 30 11 7 4 1 0 77 12 642
2019 Supervisor 64 22 6 4 4 0 0 87 8 264
2019 Non-supervisor 46 30 12 8 4 0 0 77 11 611
2018 Supervisor 55 26 11 5 4 0 0 80 9 257
2018 Non-supervisor 38 36 14 7 3 0 0 75 11 627
2017 Supervisor 52 33 6 4 4 0 0 86 9 251
2017 Non-supervisor 40 35 10 9 6 0 0 75 15 610
2014 Supervisor 53 29 8 8 2 0 1 82 10 289
2014 Non-supervisor 35 36 13 9 6 0 0 72 15 795

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 46 32 8 8 5 0 0 78 13 286
2020 Non-supervisor 46 35 11 5 2 0 0 82 8 641
2019 Supervisor 58 26 7 6 3 0 0 84 9 263
2019 Non-supervisor 46 36 9 6 2 0 0 83 9 607
2018 Supervisor 50 28 13 7 3 0 0 77 10 258
2018 Non-supervisor 39 35 13 7 4 0 1 75 11 627
2017 Supervisor 46 33 10 6 5 0 0 79 10 252
2017 Non-supervisor 42 33 12 6 6 1 0 76 12 611
2014 Supervisor 52 30 7 7 4 0 0 83 11 290
2014 Non-supervisor 38 36 11 9 5 1 1 74 15 795

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 48 34 10 4 2 0 1 83 7 290
2020 Non-supervisor 35 42 12 6 3 1 0 79 9 637
2019 Supervisor 53 32 8 4 2 0 1 86 6 264
2019 Non-supervisor 32 40 14 8 3 3 0 74 11 611
2018 Supervisor 50 30 12 5 4 0 0 80 8 256
2018 Non-supervisor 27 43 17 6 5 2 0 72 11 631
2017 Supervisor 41 40 9 4 4 1 1 82 8 252
2017 Non-supervisor 30 36 17 10 4 2 1 68 15 610

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 54 24 10 7 5 0 0 78 12 290
2020 Non-supervisor 57 27 7 6 2 0 0 84 8 640
2019 Supervisor 66 18 5 7 3 0 0 84 11 264
2019 Non-supervisor 62 25 6 5 2 1 0 87 7 610
2018 Supervisor 56 25 7 6 5 0 1 82 11 260
2018 Non-supervisor 56 30 6 4 3 0 0 86 7 632
2017 Supervisor 59 26 5 6 5 0 0 85 10 254
2017 Non-supervisor 53 30 6 6 3 0 0 84 10 612
2014 Supervisor 52 32 5 5 4 0 1 85 10 289
2014 Non-supervisor 50 29 9 7 5 0 1 79 12 795

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 27 24 23 17 8 0 0 52 25 286
2020 Non-supervisor 44 34 16 5 2 0 0 78 7 641
2019 Supervisor 30 34 19 12 5 0 0 64 17 265
2019 Non-supervisor 47 30 15 5 2 0 0 78 7 609
2018 Supervisor 32 28 18 12 9 0 1 61 22 258
2018 Non-supervisor 43 33 16 7 2 0 0 76 9 634
2017 Supervisor 31 30 18 12 7 0 2 63 19 254
2017 Non-supervisor 39 36 14 6 2 0 3 78 8 612
2014 Supervisor 31 31 16 13 8 0 1 63 22 290
2014 Non-supervisor 44 34 13 4 3 0 2 79 7 795

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 37 63 291
2020 Non-supervisor 53 47 643

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 67 13 6 1 1 1 11 91 2 291
2020 Non-supervisor 70 14 6 2 1 2 6 91 3 642

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Supervisor 26 41 33 291
2020 Non-supervisor 25 39 36 643
2019 Supervisor 23 46 31 265
2019 Non-supervisor 27 36 37 613
2018 Supervisor 27 40 32 259
2018 Non-supervisor 28 33 39 633
2017 Supervisor 28 39 33 253
2017 Non-supervisor 28 36 35 611
2014 Supervisor 29 41 30 290
2014 Non-supervisor 33 33 35 789

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Supervisor 20 11 60 4 1 4 75
2020 Non-supervisor 13 12 55 2 10 7 164
2019 Supervisor 25 5 49 5 3 13 61
2019 Non-supervisor 14 13 47 3 13 10 165
2018 Supervisor 19 10 55 5 6 5 72
2018 Non-supervisor 9 11 58 5 11 6 179
2017 Supervisor 21 4 58 7 5 5 71
2017 Non-supervisor 9 14 50 4 16 6 177
2014 Supervisor 29 8 45 8 9999 9 85
2014 Non-supervisor 13 9 58 7 9999 12 257
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 68 23 3 4 1 0 0 92 5 290
2020 Non-supervisor 59 31 5 3 2 0 0 90 5 639
2019 Supervisor 75 17 4 1 2 0 0 93 3 261
2019 Non-supervisor 58 32 6 3 1 0 0 90 5 611
2018 Supervisor 69 24 5 2 1 0 0 93 2 260
2018 Non-supervisor 58 34 4 2 1 1 0 92 3 631
2017 Supervisor 59 32 4 2 3 0 0 91 5 253
2017 Non-supervisor 53 34 6 4 3 0 0 87 7 610
2014 Supervisor 70 22 5 2 1 0 0 92 3 289
2014 Non-supervisor 53 34 6 4 3 0 0 88 6 794

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 42 39 6 8 6 0 0 80 13 290
2020 Non-supervisor 43 37 10 7 2 1 0 81 9 644
2019 Supervisor 42 38 7 6 6 1 0 81 12 263
2019 Non-supervisor 40 41 9 8 2 1 0 82 10 612
2018 Supervisor 36 39 12 11 2 0 0 75 12 257
2018 Non-supervisor 31 44 12 9 4 0 0 76 13 628
2017 Supervisor 38 39 10 9 5 0 0 77 14 254
2017 Non-supervisor 37 38 11 8 5 1 0 75 13 612
2014 Supervisor 41 40 10 5 3 0 0 82 8 290
2014 Non-supervisor 39 37 12 7 4 1 0 77 11 791

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 10 22 34 23 10 0 1 33 33 291
2020 Non-supervisor 8 16 33 26 15 1 1 42 25 643
2019 Supervisor 5 19 34 24 18 0 0 42 24 261
2019 Non-supervisor 6 16 33 26 17 1 1 45 22 610
2018 Supervisor 9 21 32 23 15 0 1 38 29 260
2018 Non-supervisor 9 19 30 25 15 1 2 41 28 632
2017 Supervisor 5 21 40 16 15 0 3 32 27 253
2017 Non-supervisor 10 16 35 22 12 1 4 35 27 610
2014 Supervisor 6 26 31 21 13 0 2 35 33 290
2014 Non-supervisor 8 20 31 22 15 1 3 38 29 793

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 6 17 23 32 20 0 1 53 23 290
2020 Non-supervisor 6 11 23 28 28 2 2 58 18 642
2019 Supervisor 6 13 27 23 29 1 0 53 20 263
2019 Non-supervisor 7 13 25 29 23 2 1 54 20 608
2018 Supervisor 9 17 27 29 17 0 1 46 27 259
2018 Non-supervisor 9 14 26 25 21 2 3 48 24 628
2017 Supervisor 5 18 30 22 22 0 3 46 23 253
2017 Non-supervisor 8 15 24 23 22 4 5 49 25 608
2014 Supervisor 6 16 26 25 24 0 3 51 22 290
2014 Non-supervisor 7 14 24 26 24 2 3 53 22 792

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 6 10 25 32 26 0 1 59 16 291
2020 Non-supervisor 7 10 26 27 25 2 3 55 18 639
2019 Supervisor 6 10 21 26 36 0 1 63 16 263
2019 Non-supervisor 9 10 27 27 23 1 2 52 20 610
2018 Supervisor 8 11 26 26 28 0 0 55 19 258
2018 Non-supervisor 10 13 27 27 20 2 2 48 24 627
2017 Supervisor 9 13 21 23 31 0 3 56 23 252
2017 Non-supervisor 10 13 25 24 19 3 5 47 25 611
2014 Supervisor 7 12 25 26 28 0 3 55 19 290
2014 Non-supervisor 9 12 26 25 22 1 4 50 23 793

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 5 10 32 36 16 0 0 52 16 288
2020 Non-supervisor 3 7 23 36 28 1 1 66 10 642
2019 Supervisor 3 7 28 34 27 0 0 61 11 262
2019 Non-supervisor 4 6 22 33 33 1 2 68 10 608
2018 Supervisor 5 15 25 33 21 0 0 54 20 258
2018 Non-supervisor 6 9 26 32 26 1 1 59 15 627
2017 Supervisor 6 12 31 27 21 0 2 49 19 252
2017 Non-supervisor 4 11 26 30 23 2 3 56 17 610
2014 Supervisor 4 15 30 27 20 1 2 49 20 289
2014 Non-supervisor 3 11 24 34 23 0 3 60 15 791

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 14 26 25 22 12 0 0 35 40 290
2020 Non-supervisor 6 12 25 27 26 2 2 55 18 643
2019 Supervisor 12 19 30 18 21 0 0 39 31 264
2019 Non-supervisor 6 12 23 27 27 1 2 57 19 608
2018 Supervisor 14 23 28 20 13 0 1 34 37 259
2018 Non-supervisor 8 16 26 24 22 1 3 49 24 628
2017 Supervisor 16 23 30 15 14 0 2 30 40 253
2017 Non-supervisor 10 16 24 23 20 2 5 47 27 609
2014 Supervisor 16 25 29 14 15 0 2 29 42 290
2014 Non-supervisor 11 17 24 19 22 2 5 44 30 792

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 6 13 23 36 20 0 1 57 20 291
2020 Non-supervisor 6 10 20 25 32 4 3 61 17 638
2019 Supervisor 6 18 28 27 20 1 1 48 24 262
2019 Non-supervisor 5 13 26 25 25 4 3 53 20 606
2018 Supervisor 7 15 31 26 19 0 2 46 23 259
2018 Non-supervisor 9 14 24 24 23 3 3 50 25 626
2017 Supervisor 8 16 29 23 21 0 3 45 25 253
2017 Non-supervisor 7 13 25 23 22 4 6 50 23 610
2014 Supervisor 6 12 28 29 23 1 2 54 18 289
2014 Non-supervisor 5 13 21 27 25 3 6 57 20 791

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 6 9 34 32 18 0 0 50 16 286
2020 Non-supervisor 6 8 24 29 27 3 2 59 15 642
2019 Supervisor 7 8 30 24 29 1 0 54 15 263
2019 Non-supervisor 7 11 25 30 23 2 2 55 19 612
2018 Supervisor 8 9 31 31 19 0 0 51 17 257
2018 Non-supervisor 7 16 26 26 21 2 2 49 24 628
2017 Supervisor 8 12 32 24 22 1 2 47 20 254
2017 Non-supervisor 8 10 27 26 20 3 5 50 20 609
2014 Supervisor 8 17 30 25 18 1 1 44 26 287
2014 Non-supervisor 7 14 28 23 22 2 4 48 23 790

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 5 12 28 30 25 0 0 55 18 291
2020 Non-supervisor 4 8 28 32 26 1 1 59 12 642
2019 Supervisor 6 16 29 27 22 0 0 50 21 261
2019 Non-supervisor 5 11 25 29 27 0 1 57 17 610

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 31 38 10 11 9 0 0 70 20 287
2020 Non-supervisor 33 36 13 10 4 2 0 71 15 639
2019 Supervisor 31 38 10 10 9 1 0 71 19 264
2019 Non-supervisor 25 37 14 16 5 3 0 64 22 607

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 64 22 4 7 4 0 0 86 11 290
2020 Non-supervisor 56 23 8 7 4 1 0 81 11 642
2019 Supervisor 68 22 4 4 2 0 0 90 6 265
2019 Non-supervisor 53 24 8 10 5 1 0 77 15 613
2018 Supervisor 58 30 5 4 4 0 0 88 8 258
2018 Non-supervisor 45 28 9 12 5 1 0 74 17 629
2017 Supervisor 62 23 5 5 5 0 0 85 10 253
2017 Non-supervisor 46 28 9 9 7 1 0 75 16 612
2014 Supervisor 57 25 7 7 3 0 1 83 10 290
2014 Non-supervisor 43 27 10 10 8 1 1 72 19 795

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 64 25 2 7 2 0 0 89 9 288
2020 Non-supervisor 64 25 5 5 2 0 0 88 7 641
2019 Supervisor 68 22 4 5 1 0 0 90 6 265
2019 Non-supervisor 58 26 7 7 2 0 0 84 9 612
2018 Supervisor 54 31 5 6 3 0 0 85 10 256
2018 Non-supervisor 50 34 6 7 2 0 0 85 9 625
2017 Supervisor 58 29 6 4 3 0 0 87 7 254
2017 Non-supervisor 50 36 5 6 3 0 0 86 9 610
2014 Supervisor 52 33 7 5 2 0 0 85 8 290
2014 Non-supervisor 47 33 8 8 4 0 0 81 11 795

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 64 24 6 4 1 0 0 88 6 287
2020 Non-supervisor 52 33 8 4 2 1 0 86 6 641
2019 Supervisor 65 24 5 3 2 0 0 90 5 264
2019 Non-supervisor 51 32 8 6 2 1 0 84 7 612
2018 Supervisor 56 32 8 2 1 0 0 88 4 257
2018 Non-supervisor 45 38 9 4 2 1 0 84 7 631

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 55 26 7 7 4 0 0 81 12 289
2020 Non-supervisor 49 34 9 4 2 2 0 84 7 638
2019 Supervisor 61 25 7 4 3 0 0 86 7 264
2019 Non-supervisor 48 33 9 5 3 1 0 82 9 610
2018 Supervisor 60 30 5 3 1 0 0 90 5 260
2018 Non-supervisor 48 33 8 6 3 2 0 82 9 630
2017 Supervisor 54 31 10 3 2 0 0 85 6 252
2017 Non-supervisor 47 36 8 5 3 1 0 85 7 609
2014 Supervisor 57 30 6 4 2 0 0 88 7 290
2014 Non-supervisor 44 34 11 6 3 1 1 80 9 789

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 54 28 10 3 3 1 0 83 7 291
2020 Non-supervisor 46 29 13 5 2 5 1 80 7 641
2019 Supervisor 59 26 9 2 2 2 0 87 4 264
2019 Non-supervisor 52 28 12 4 1 3 0 83 5 609
2018 Supervisor 55 30 11 2 2 1 0 85 3 258
2018 Non-supervisor 45 32 12 5 3 3 0 80 8 629
2017 Supervisor 47 33 11 4 2 2 1 83 6 254
2017 Non-supervisor 46 30 13 5 2 4 1 79 7 610
2014 Supervisor 59 26 7 4 1 2 1 88 5 290
2014 Non-supervisor 43 32 12 5 3 5 1 80 8 790

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 69 16 8 3 3 0 0 86 6 291
2020 Non-supervisor 67 23 5 3 2 0 0 91 5 640
2019 Supervisor 69 22 4 2 2 0 1 92 4 265
2019 Non-supervisor 63 26 5 3 3 0 0 89 6 611
2018 Supervisor 66 21 7 3 3 0 0 88 5 260
2018 Non-supervisor 57 31 6 4 2 0 0 88 6 628
2017 Supervisor 57 31 6 4 3 0 0 88 6 252
2017 Non-supervisor 55 32 6 4 3 0 0 87 7 609
2014 Supervisor 64 28 4 2 2 0 0 92 4 290
2014 Non-supervisor 54 30 8 4 3 0 0 85 8 790

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 65 18 8 2 4 1 1 86 6 291
2020 Non-supervisor 52 20 11 4 3 6 4 80 8 643

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 39 28 17 8 4 3 1 70 12 290
2020 Non-supervisor 35 26 19 6 3 9 1 69 10 642

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 62 23 5 4 3 1 2 88 7 289
2020 Non-supervisor 49 28 8 5 4 4 2 82 9 641

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 43 31 10 6 6 2 3 77 13 290
2020 Non-supervisor 33 26 15 6 6 7 6 69 14 642
2019 Supervisor 47 29 11 4 4 2 1 79 9 264
2019 Non-supervisor 32 24 16 9 7 8 4 64 18 612
2018 Supervisor 39 30 13 8 7 1 3 71 15 258
2018 Non-supervisor 24 27 19 12 5 9 4 59 19 630
2017 Supervisor 42 29 12 6 5 2 3 75 13 254
2017 Non-supervisor 29 27 16 8 8 7 5 63 18 612
2014 Supervisor 44 29 9 9 6 2 3 76 15 290
2014 Non-supervisor 28 27 14 11 9 5 5 61 23 795

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 52 28 7 6 5 1 0 81 12 291
2020 Non-supervisor 45 30 10 8 4 2 1 77 12 639
2019 Supervisor 57 26 7 5 3 1 0 85 8 265
2019 Non-supervisor 43 29 9 9 5 3 1 76 15 609
2018 Supervisor 52 27 9 8 3 1 1 79 11 257
2018 Non-supervisor 35 35 12 10 4 3 1 73 15 630
2017 Supervisor 49 31 8 6 4 1 1 82 10 254
2017 Non-supervisor 40 31 13 9 4 3 1 73 14 611
2014 Supervisor 57 29 6 4 3 0 0 86 8 290
2014 Non-supervisor 42 31 10 8 6 2 1 76 14 791

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 46 32 9 6 6 1 0 79 12 291
2020 Non-supervisor 46 29 16 5 2 1 0 77 7 638
2019 Supervisor 46 31 13 5 5 0 0 78 10 264
2019 Non-supervisor 41 33 13 7 4 2 0 75 11 610
2018 Supervisor 44 28 15 9 4 0 0 73 12 257
2018 Non-supervisor 35 34 15 9 5 2 0 70 14 629

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 38 21 14 6 11 7 4 66 18 291
2020 Non-supervisor 33 21 16 9 8 11 3 63 19 638
2019 Supervisor 34 23 15 6 9 7 5 65 18 264
2019 Non-supervisor 29 20 15 9 10 13 3 59 23 607
2018 Supervisor 32 22 11 8 10 10 6 65 22 257
2018 Non-supervisor 20 21 19 12 12 12 3 49 28 630
2017 Supervisor 28 22 18 8 10 6 6 58 21 253
2017 Non-supervisor 21 18 16 13 14 14 3 48 32 612
2014 Supervisor 30 16 15 9 9 8 12 58 23 290
2014 Non-supervisor 19 18 17 14 14 13 5 45 34 791

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 49 37 3 9 3 0 0 86 11 291
2020 Non-supervisor 49 39 3 7 1 0 0 89 9 642

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 44 41 4 9 1 0 0 86 10 291
2020 Non-supervisor 48 34 8 6 2 0 1 83 8 642
2019 Supervisor 73 16 1 6 4 0 0 89 10 265
2019 Non-supervisor 59 27 4 8 2 0 0 86 10 609
2017 Supervisor 66 23 2 6 3 0 0 89 9 254
2017 Non-supervisor 56 27 5 7 4 0 0 83 12 610
2014 Supervisor 68 19 3 6 4 0 0 87 10 290
2014 Non-supervisor 53 27 6 8 6 0 1 80 14 794

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 54 33 5 6 2 0 0 87 8 285
2020 Non-supervisor 53 32 7 6 2 0 0 86 7 637
2019 Supervisor 73 18 3 4 1 0 0 92 5 264
2019 Non-supervisor 60 27 6 5 1 0 0 88 6 606
2017 Supervisor 68 24 3 3 2 0 0 91 5 254
2017 Non-supervisor 53 33 8 4 2 0 0 86 6 611
2014 Supervisor 68 23 5 2 2 0 0 91 4 290
2014 Non-supervisor 54 32 7 5 1 0 1 87 6 794

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 76 19 2 2 1 1 0 95 3 289
2020 Non-supervisor 80 14 3 1 1 1 0 95 2 642
2017 Supervisor 78 14 4 2 1 1 0 93 3 254
2017 Non-supervisor 75 18 3 1 1 1 1 95 2 609
2014 Supervisor 80 14 3 2 1 0 1 94 2 290
2014 Non-supervisor 75 18 3 2 1 0 1 94 3 794

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 53 23 8 4 6 2 5 81 10 291
2020 Non-supervisor 55 21 11 3 4 3 3 81 7 642
2019 Supervisor 58 17 9 5 5 1 5 80 11 263
2019 Non-supervisor 57 21 9 3 3 4 3 84 6 613

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 10 90 290
2020 Non-supervisor 8 92 644
2019 Supervisor 11 89 265
2019 Non-supervisor 9 91 612
2018 Supervisor 15 85 259
2018 Non-supervisor 13 87 630

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 34 66 28
2020 Non-supervisor 39 61 51
2019 Supervisor 29 71 29
2019 Non-supervisor 56 44 56
2018 Supervisor 50 50 41
2018 Non-supervisor 56 44 85

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 69 31 28
2020 Non-supervisor 75 25 51
2019 Supervisor 59 41 29
2019 Non-supervisor 61 39 56
2018 Supervisor 54 46 41
2018 Non-supervisor 59 41 85

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 29 71 28
2020 Non-supervisor 0 100 51

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 0 100 28
2020 Non-supervisor 0 100 51

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 48 52 28
2020 Non-supervisor 31 69 51
2019 Supervisor 35 65 29
2019 Non-supervisor 39 61 56
2018 Supervisor 57 43 41
2018 Non-supervisor 46 54 84

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 47 53 28
2020 Non-supervisor 47 53 51
2019 Supervisor 35 65 29
2019 Non-supervisor 42 58 56
2018 Supervisor 34 66 41
2018 Non-supervisor 46 54 84

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 49 51 28
2020 Non-supervisor 42 58 51
2019 Supervisor 35 65 29
2019 Non-supervisor 47 53 56
2018 Supervisor 26 74 41
2018 Non-supervisor 54 46 84

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 41 59 28
2020 Non-supervisor 38 62 51
2019 Supervisor 42 58 29
2019 Non-supervisor 43 57 56
2018 Supervisor 44 56 41
2018 Non-supervisor 38 62 84

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 53 47 28
2020 Non-supervisor 23 77 51
2019 Supervisor 29 71 29
2019 Non-supervisor 30 70 56
2018 Supervisor 41 59 41
2018 Non-supervisor 36 64 84

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 65 35 28
2020 Non-supervisor 39 61 51
2019 Supervisor 59 41 29
2019 Non-supervisor 53 47 56
2018 Supervisor 47 53 41
2018 Non-supervisor 59 41 84

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 51 49 28
2020 Non-supervisor 40 60 51
2019 Supervisor 50 50 29
2019 Non-supervisor 33 67 56
2018 Supervisor 43 57 41
2018 Non-supervisor 36 64 84

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 0 100 28
2020 Non-supervisor 0 100 51

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 54 46 28
2020 Non-supervisor 49 51 51
2019 Supervisor 52 48 29
2019 Non-supervisor 51 49 56
2018 Supervisor 37 63 41
2018 Non-supervisor 39 61 84

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 26 74 28
2020 Non-supervisor 23 77 51
2019 Supervisor 23 77 29
2019 Non-supervisor 27 73 56
2018 Supervisor 27 73 41
2018 Non-supervisor 18 82 84

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 18 82 28
2020 Non-supervisor 20 80 51

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 66 34 28
2020 Non-supervisor 51 49 51
2019 Supervisor 50 50 28
2019 Non-supervisor 52 48 56
2018 Supervisor 76 24 41
2018 Non-supervisor 61 39 85

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 46 54 28
2020 Non-supervisor 20 80 51
2019 Supervisor 25 75 28
2019 Non-supervisor 14 86 56
2018 Supervisor 38 62 41
2018 Non-supervisor 28 72 85

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 56 44 28
2020 Non-supervisor 23 77 51
2019 Supervisor 24 76 28
2019 Non-supervisor 16 84 56
2018 Supervisor 19 81 41
2018 Non-supervisor 14 86 85

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 22 78 28
2020 Non-supervisor 12 88 51

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 12 88 41
2018 Non-supervisor 8 92 85

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 35 65 28
2019 Non-supervisor 24 76 56
2018 Supervisor 14 86 41
2018 Non-supervisor 27 73 85

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 25 75 36
2018 Non-supervisor 21 79 83

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 12 88 36
2018 Non-supervisor 6 94 83

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 19 81 36
2018 Non-supervisor 12 88 83

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 13 87 36
2018 Non-supervisor 17 83 83

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 27 73 36
2018 Non-supervisor 31 69 83

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 31 69 36
2018 Non-supervisor 48 52 83

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 52 48 36
2018 Non-supervisor 52 48 83

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 36 16 12 4 7 20 5 69 16 290
2020 Non-supervisor 25 13 13 4 3 32 10 66 12 642
2019 Supervisor 34 19 15 4 4 15 9 69 11 265
2019 Non-supervisor 22 11 15 5 5 31 11 56 17 613
2018 Supervisor 30 18 15 7 8 18 4 62 19 257
2018 Non-supervisor 19 13 18 5 6 30 9 52 18 632
2017 Supervisor 29 18 13 7 6 19 9 65 18 254
2017 Non-supervisor 17 12 18 7 6 29 12 48 22 611
2014 Supervisor 32 18 11 8 4 19 9 69 16 290
2014 Non-supervisor 16 12 17 8 6 30 11 47 24 787

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 49 26 11 6 6 2 0 76 12 289
2020 Non-supervisor 42 24 16 3 3 11 1 75 7 643
2019 Supervisor 53 26 11 5 3 3 0 81 8 265
2019 Non-supervisor 42 25 13 5 4 11 1 76 9 613
2018 Supervisor 46 27 12 6 5 5 0 76 12 257
2018 Non-supervisor 34 28 18 5 5 11 0 69 11 629
2017 Supervisor 46 21 13 7 6 6 1 72 14 253
2017 Non-supervisor 31 24 19 6 5 13 1 64 13 612
2014 Supervisor 43 28 13 6 3 6 0 76 10 290
2014 Non-supervisor 30 24 19 7 5 13 2 64 14 788

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 6 94 290
2020 Non-supervisor 5 95 643
2019 Supervisor 4 96 262
2019 Non-supervisor 7 93 611
2018 Supervisor 4 96 258
2018 Non-supervisor 6 94 634

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 45 55 16
2020 Non-supervisor 34 66 34
2019 Supervisor 49 51 11
2019 Non-supervisor 41 59 40
2018 Supervisor 45 55 11
2018 Non-supervisor 39 61 38

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 56 44 11
2018 Non-supervisor 71 29 38

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 0 100 16
2020 Non-supervisor 0 100 34

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 0 100 11
2019 Non-supervisor 0 100 40

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 46 54 16
2020 Non-supervisor 23 77 34
2018 Supervisor 42 58 11
2018 Non-supervisor 40 60 38

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 48 52 10
2019 Non-supervisor 25 75 40

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 0 100 10
2019 Non-supervisor 0 100 40

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 0 100 11
2018 Non-supervisor 15 85 38

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 0 100 16
2020 Non-supervisor 0 100 34
2019 Supervisor 0 100 10
2019 Non-supervisor 0 100 40
2018 Supervisor 0 100 11
2018 Non-supervisor 0 100 38

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 0 100 10
2019 Non-supervisor 11 89 40

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 0 100 16
2020 Non-supervisor 0 100 34
2019 Supervisor 0 100 10
2019 Non-supervisor 0 100 40
2018 Supervisor 0 100 11
2018 Non-supervisor 0 100 38

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 38 62 16
2020 Non-supervisor 37 63 34

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Supervisor 0 100 10
2019 Non-supervisor 12 88 40

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 0 100 16
2020 Non-supervisor 0 100 34
2018 Supervisor 0 100 11
2018 Non-supervisor 0 100 38

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 32 68 16
2020 Non-supervisor 40 60 34
2018 Supervisor 55 45 11
2018 Non-supervisor 48 52 38

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 0 100 11
2018 Non-supervisor 15 85 37

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 0 100 11
2018 Non-supervisor 0 100 37

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 0 100 11
2018 Non-supervisor 0 100 37

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 0 100 11
2018 Non-supervisor 0 100 37

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 0 100 11
2018 Non-supervisor 15 85 37

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 37 12 15 1 5 26 4 70 9 288
2020 Non-supervisor 25 12 15 3 2 34 8 65 8 641
2019 Supervisor 37 12 16 2 3 20 10 70 8 265
2019 Non-supervisor 22 9 15 3 4 36 11 58 13 612
2018 Supervisor 33 15 16 2 4 24 7 69 9 260
2018 Non-supervisor 19 12 19 2 3 38 7 57 9 630
2017 Supervisor 30 14 11 3 3 24 15 73 10 254
2017 Non-supervisor 16 11 17 2 3 39 12 55 10 612
2014 Supervisor 30 19 10 2 2 26 11 78 7 288
2014 Non-supervisor 17 10 18 3 3 36 13 53 11 789

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 48 28 10 6 4 3 0 79 10 290
2020 Non-supervisor 40 23 18 2 3 12 1 73 6 638
2019 Supervisor 55 22 13 1 4 4 1 81 5 264
2019 Non-supervisor 42 23 14 4 2 14 1 76 7 611
2018 Supervisor 50 23 11 4 3 8 0 80 8 259
2018 Non-supervisor 34 28 17 3 3 15 1 73 7 630
2017 Supervisor 49 23 12 4 3 7 3 80 7 254
2017 Non-supervisor 32 26 16 3 3 18 3 73 7 608
2014 Supervisor 48 27 10 3 2 8 1 83 6 289
2014 Non-supervisor 32 25 18 3 3 18 2 71 7 787

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 6 94 288
2020 Non-supervisor 8 92 639

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 10 90 290
2020 Non-supervisor 11 89 640
2019 Supervisor 15 85 265
2019 Non-supervisor 15 85 611
2017 Supervisor 14 86 254
2017 Non-supervisor 18 82 611
2014 Supervisor 16 84 289
2014 Non-supervisor 16 84 789

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 57 43 27
2020 Non-supervisor 39 61 73

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 88 12 27
2020 Non-supervisor 86 14 74
2019 Supervisor 88 12 39
2019 Non-supervisor 83 17 94
2017 Supervisor 71 29 38
2017 Non-supervisor 83 17 108
2014 Supervisor 87 13 46
2014 Non-supervisor 81 19 124

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 48 35 17 0 0 0 0 83 0 24
2020 Non-supervisor 60 28 5 7 0 0 0 88 7 64
2019 Supervisor 54 30 7 9 0 0 0 84 9 34
2019 Non-supervisor 65 24 4 6 1 0 0 88 8 76
2017 Supervisor 62 22 8 4 4 0 0 84 9 27
2017 Non-supervisor 58 31 3 4 2 0 2 91 6 90
2014 Supervisor 78 18 0 5 0 0 0 95 5 40
2014 Non-supervisor 66 20 5 6 2 0 1 87 8 100

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 62 22 5 3 2 0 6 89 5 290
2020 Non-supervisor 58 27 7 3 1 2 2 88 4 641
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 51 27 9 7 5 0 0 78 12 290
2020 Non-supervisor 50 29 9 7 3 2 0 81 10 639

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 56 34 6 3 1 0 0 90 4 291
2020 Non-supervisor 59 29 7 4 1 1 0 88 5 643

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 56 31 8 4 1 0 0 87 5 291
2020 Non-supervisor 58 27 6 5 2 1 0 87 7 642

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 55 31 9 3 1 0 1 87 4 288
2020 Non-supervisor 54 28 10 3 1 2 2 85 5 639

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 60 27 6 1 1 0 3 91 3 290
2020 Non-supervisor 64 23 7 2 0 1 2 90 3 640

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 77 13 2 2 1 2 4 95 3 291
2020 Non-supervisor 74 12 5 1 1 5 2 93 2 642

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 66 26 5 2 1 0 0 92 3 290
2020 Non-supervisor 62 24 8 3 1 2 0 88 4 642

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 63 20 4 5 4 1 4 87 9 290
2020 Non-supervisor 58 25 8 5 3 0 0 84 8 639

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 71 21 4 2 1 0 0 93 3 291
2020 Non-supervisor 68 21 5 3 1 1 0 90 4 641

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 96 4 291

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 29 30 17 15 8 0 2 60 23 281

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 54 31 8 5 2 0 0 85 7 291
2020 Non-supervisor 52 30 10 4 2 1 0 84 6 642
2019 Supervisor 45 35 12 4 3 1 0 82 6 264
2019 Non-supervisor 45 33 12 5 1 2 1 80 7 611
2018 Supervisor 46 35 11 7 2 0 0 80 9 259
2018 Non-supervisor 39 36 12 7 2 4 0 78 9 632
2017 Supervisor 35 34 15 9 6 2 0 70 14 253
2017 Non-supervisor 32 39 12 8 4 4 0 75 13 611

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 48 24 10 9 6 0 3 75 15 289
2020 Non-supervisor 44 26 11 12 6 1 0 71 18 642

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 58 21 8 3 5 2 4 83 9 291
2020 Non-supervisor 57 24 10 4 2 2 1 83 6 641

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 45 29 11 8 7 0 0 74 15 291
2020 Non-supervisor 47 30 11 7 4 1 0 77 11 642
2019 Supervisor 47 32 10 5 6 0 0 79 11 264
2019 Non-supervisor 37 35 14 8 4 1 0 73 13 611
2018 Supervisor 36 36 10 11 6 2 0 73 17 260
2018 Non-supervisor 32 32 16 10 6 3 0 67 17 633
2017 Supervisor 32 37 12 8 10 2 0 70 18 254
2017 Non-supervisor 27 38 15 10 8 2 0 66 18 610

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 38 41 10 8 3 0 0 79 11 291
2019 Supervisor 41 36 11 7 3 1 1 79 10 264

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 43 31 15 7 4 0 0 74 11 290
2020 Non-supervisor 42 26 14 7 8 0 1 70 16 643

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 43 31 16 5 5 0 0 74 10 290
2020 Non-supervisor 41 28 15 8 6 0 1 70 15 642
2019 Supervisor 33 29 18 12 8 0 0 62 20 264
2019 Non-supervisor 35 26 14 11 13 1 1 62 24 612
2018 Supervisor 33 25 19 9 12 0 1 59 21 259
2018 Non-supervisor 26 29 17 11 13 0 2 57 25 630
2017 Supervisor 35 27 13 11 11 1 3 64 22 254
2017 Non-supervisor 29 25 18 12 12 1 3 57 25 609

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 12 20 28 21 19 0 0 32 39 291
2020 Non-supervisor 25 30 27 10 7 0 0 55 18 643
2019 Supervisor 18 32 26 11 13 0 0 50 24 264
2019 Non-supervisor 31 31 23 10 5 0 0 62 15 609
2018 Supervisor 13 31 23 18 15 0 0 43 33 259
2018 Non-supervisor 23 31 25 13 7 0 1 55 20 629
2017 Supervisor 16 28 25 15 15 0 0 44 30 254
2017 Non-supervisor 20 31 28 12 7 0 2 51 20 610

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 24 33 24 13 7 0 0 56 20 291
2020 Non-supervisor 42 30 17 7 4 1 1 72 10 639
2019 Supervisor 36 33 21 4 6 0 0 70 10 259
2019 Non-supervisor 49 24 15 7 3 1 1 74 11 610
2018 Supervisor 27 36 16 13 8 0 1 63 21 257
2018 Non-supervisor 36 28 20 9 6 0 2 66 15 627
2017 Supervisor 28 33 22 10 7 0 1 62 17 254
2017 Non-supervisor 31 31 20 9 5 1 3 65 14 610

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 14 22 24 23 18 0 0 36 40 288
2020 Non-supervisor 33 29 18 11 7 1 1 63 18 641
2019 Supervisor 19 28 25 16 12 0 0 46 28 262
2019 Non-supervisor 35 25 18 13 8 1 1 61 21 610
2018 Supervisor 16 24 25 15 20 0 0 40 35 257
2018 Non-supervisor 29 23 24 13 9 1 1 53 23 630
2017 Supervisor 18 21 25 17 19 0 0 39 36 254
2017 Non-supervisor 26 23 21 16 10 1 3 52 26 607

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 32 24 21 12 11 0 1 56 23 291
2020 Non-supervisor 56 24 12 3 2 0 3 82 6 642
2019 Supervisor 44 29 13 8 4 0 2 74 12 262
2019 Non-supervisor 64 20 8 2 1 1 4 89 3 608
2018 Supervisor 40 21 18 10 7 0 3 63 18 258
2018 Non-supervisor 58 21 10 4 3 0 4 83 7 627
2017 Supervisor 42 25 12 8 8 0 3 70 17 253
2017 Non-supervisor 51 21 11 4 3 1 9 80 8 608

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 27 28 21 12 12 0 0 55 25 290
2020 Non-supervisor 37 28 19 10 6 0 0 65 17 642
2019 Supervisor 42 20 22 7 8 0 0 63 16 265
2019 Non-supervisor 47 25 16 7 4 0 0 73 11 610
2018 Supervisor 35 30 16 9 9 0 0 66 18 259
2018 Non-supervisor 44 26 17 7 6 0 1 70 13 630
2017 Supervisor 37 27 21 8 7 0 0 64 16 253
2017 Non-supervisor 37 31 18 10 4 0 0 68 14 606

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 36 26 14 10 10 0 4 64 21 288
2020 Non-supervisor 38 20 16 11 7 0 7 63 20 642

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 42 32 15 8 4 0 0 74 12 289
2020 Non-supervisor 46 29 13 7 4 1 1 76 11 639
2019 Supervisor 48 32 10 5 4 0 1 81 9 263
2019 Non-supervisor 42 32 15 6 4 0 0 75 10 612
2018 Supervisor 37 35 14 8 4 0 1 73 12 258
2018 Non-supervisor 36 32 18 6 6 1 1 69 12 626
2017 Supervisor 38 30 20 7 4 0 1 69 11 253
2017 Non-supervisor 37 31 16 9 4 0 1 70 14 608

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 29 34 18 11 7 0 0 63 18 287
2020 Non-supervisor 37 32 19 7 4 0 1 69 12 639
2019 Supervisor 33 37 18 8 4 0 0 70 12 264
2019 Non-supervisor 39 31 16 9 3 0 1 71 13 609
2018 Supervisor 30 30 24 11 4 0 0 60 15 259
2018 Non-supervisor 33 33 17 9 6 0 1 68 15 627
2017 Supervisor 29 29 24 13 6 0 0 57 19 253
2017 Non-supervisor 32 30 19 10 6 1 2 64 17 609

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 43 26 17 8 5 0 0 70 13 289
2020 Non-supervisor 43 27 16 8 5 0 1 70 13 639
2019 Supervisor 48 27 12 7 3 0 1 77 11 263
2019 Non-supervisor 42 29 14 10 5 1 0 72 15 611
2018 Supervisor 36 32 17 10 5 0 0 68 15 259
2018 Non-supervisor 37 32 15 11 5 0 1 69 16 625
2017 Supervisor 35 30 19 9 6 0 0 66 15 253
2017 Non-supervisor 36 31 16 9 7 0 1 68 16 607

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 56 22 8 8 6 0 0 79 14 288
2020 Non-supervisor 57 23 9 6 4 1 1 81 10 639
2019 Supervisor 61 21 8 5 4 0 1 83 9 263
2019 Non-supervisor 54 23 11 7 4 1 0 78 11 612

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 39 34 17 7 3 0 0 73 10 290
2020 Non-supervisor 32 29 23 10 6 0 0 61 16 642

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 33 35 21 7 4 0 0 68 11 290
2020 Non-supervisor 42 32 17 5 3 1 0 74 8 640
2019 Supervisor 44 33 16 4 3 0 0 77 7 263
2019 Non-supervisor 52 26 13 5 2 1 1 79 7 607
2018 Supervisor 38 36 14 8 4 0 0 74 12 258
2018 Non-supervisor 42 34 13 7 2 0 1 77 9 620
2017 Supervisor 33 35 18 8 6 0 0 68 14 253
2017 Non-supervisor 41 34 14 7 2 1 1 77 9 606

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 59 22 14 3 1 0 1 82 5 289
2020 Non-supervisor 55 25 12 4 2 0 1 81 6 639
2019 Supervisor 75 14 6 1 3 0 1 90 4 263
2019 Non-supervisor 65 18 10 3 2 0 1 85 5 608
2018 Supervisor 71 19 7 1 2 0 1 90 3 257
2018 Non-supervisor 61 21 10 4 2 0 2 84 6 622
2017 Supervisor 72 15 8 3 2 0 0 86 5 254
2017 Non-supervisor 65 20 7 4 2 0 1 86 6 610

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 47 34 12 4 4 0 0 80 8 291
2020 Non-supervisor 42 37 14 4 2 0 1 80 6 638

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 82 10 3 2 1 0 3 94 3 291
2020 Non-supervisor 74 14 5 2 1 1 4 92 3 640
2019 Supervisor 82 6 3 2 1 0 6 94 3 262
2019 Non-supervisor 80 9 3 1 1 1 4 94 2 604
2018 Supervisor 82 10 2 2 0 1 3 95 3 257
2018 Non-supervisor 77 11 6 1 1 0 4 92 2 623

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 80 8 6 1 3 1 1 89 5 291
2020 Non-supervisor 81 7 3 3 2 1 3 92 5 639
2019 Supervisor 79 8 4 3 3 1 1 89 7 264
2019 Non-supervisor 77 8 5 3 3 1 3 89 6 613
2018 Supervisor 74 11 7 3 3 0 2 87 6 259
2018 Non-supervisor 73 11 5 3 4 1 3 87 7 625
2017 Supervisor 73 13 6 3 2 0 3 89 6 254
2017 Non-supervisor 72 11 7 3 3 0 3 86 6 608

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 69 18 8 4 1 0 0 87 5 288
2020 Non-supervisor 72 18 5 2 2 0 2 92 4 638
2019 Supervisor 61 26 9 2 1 0 0 88 3 262
2019 Non-supervisor 60 23 9 4 2 1 1 84 6 610
2018 Supervisor 56 29 12 1 1 0 0 85 3 259
2018 Non-supervisor 55 26 10 5 2 0 1 82 8 631
2017 Supervisor 53 33 8 4 2 0 1 86 6 254
2017 Non-supervisor 60 25 6 4 2 0 3 87 6 609

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 69 13 5 5 5 0 2 84 11 290
2020 Non-supervisor 70 13 7 5 3 0 1 84 8 640
2019 Supervisor 66 16 6 4 6 0 2 83 11 264
2019 Non-supervisor 66 15 8 5 4 0 1 83 9 610
2018 Supervisor 59 17 9 5 5 0 4 79 11 257
2018 Non-supervisor 58 21 9 6 5 0 1 80 10 629
2017 Supervisor 57 18 10 8 4 0 3 77 12 253
2017 Non-supervisor 60 19 8 5 4 0 3 82 10 609

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 54 27 12 5 1 0 1 82 6 291
2020 Non-supervisor 69 4 1 1 0 0 25 97 2 639
2019 Supervisor 51 29 13 4 2 0 0 80 7 264
2019 Non-supervisor 61 5 2 0 0 0 32 97 1 611
2018 Supervisor 47 35 13 3 1 0 0 82 4 257
2018 Non-supervisor 56 5 2 1 0 1 36 96 1 623
2017 Supervisor 50 32 14 1 2 0 1 83 3 253
2017 Non-supervisor 61 5 1 1 0 0 33 98 1 610

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 64 24 10 2 1 0 0 87 3 290
2020 Non-supervisor 73 16 5 2 1 0 3 92 3 642
2019 Supervisor 71 22 6 2 0 0 0 92 2 262
2019 Non-supervisor 73 15 4 1 1 0 5 93 2 610
2018 Supervisor 66 25 7 0 0 0 1 92 1 257
2018 Non-supervisor 66 15 9 2 1 0 7 87 3 628
2017 Supervisor 67 21 7 1 1 0 3 90 2 253
2017 Non-supervisor 69 16 6 2 1 1 6 91 3 608

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 81 13 4 1 1 0 0 94 2 291
2020 Non-supervisor 71 14 6 3 4 0 2 87 7 641
2019 Supervisor 88 7 2 1 1 1 0 96 2 264
2019 Non-supervisor 71 14 5 4 4 0 2 87 8 613
2018 Supervisor 85 7 3 2 1 0 2 94 3 257
2018 Non-supervisor 69 14 5 4 3 0 5 87 7 628
2017 Supervisor 78 14 3 1 2 1 2 94 3 254
2017 Non-supervisor 67 14 5 5 3 0 6 86 9 612

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 59 26 9 5 1 0 0 85 6 290
2020 Non-supervisor 50 25 16 5 3 0 1 76 8 641
2019 Supervisor 65 23 7 3 1 0 0 89 4 264
2019 Non-supervisor 57 22 12 4 2 1 2 81 7 611
2018 Supervisor 60 29 8 2 1 0 1 89 3 258
2018 Non-supervisor 54 25 13 4 2 0 2 81 6 628
2017 Supervisor 58 30 6 3 1 0 2 90 5 253
2017 Non-supervisor 51 27 12 4 1 1 4 82 6 610

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 32 41 20 4 3 0 0 72 7 290
2020 Non-supervisor 30 41 19 7 3 0 0 71 10 643

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 11 30 32 20 7 0 0 41 27 289
2020 Non-supervisor 17 41 29 11 2 0 0 58 13 644
2019 Supervisor 18 30 35 11 5 0 0 49 17 265
2019 Non-supervisor 24 39 26 8 3 0 0 63 10 612
2018 Supervisor 15 31 35 12 6 0 0 46 18 259
2018 Non-supervisor 21 37 30 9 3 0 0 58 12 631
2017 Supervisor 13 27 37 15 8 0 0 40 23 254
2017 Non-supervisor 17 35 32 11 3 0 0 53 15 612

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 15 20 39 16 10 0 0 26 35 291
2020 Non-supervisor 6 14 39 28 12 0 0 41 20 637
2019 Supervisor 10 19 31 26 13 0 0 40 29 262
2019 Non-supervisor 5 14 34 28 19 0 0 47 19 610
2018 Supervisor 11 17 40 20 12 0 0 32 28 254
2018 Non-supervisor 7 13 40 23 17 0 0 40 20 631
2017 Supervisor 9 19 39 22 11 0 0 33 28 254
2017 Non-supervisor 5 16 39 25 14 1 1 39 21 609
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 26 56 15 3 69 31 291
2020 Non-supervisor 26 50 20 4 66 34 644

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Supervisor 44 56 74
2020 Non-supervisor 42 58 171

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 51 17 10 5 3 1 13 79 10 291
2020 Non-supervisor 48 17 10 6 5 1 13 75 13 643
2019 Supervisor 52 15 12 8 7 0 6 72 16 261
2019 Non-supervisor 44 17 13 8 8 1 8 68 17 599
2018 Supervisor 52 15 10 6 8 1 8 73 16 259
2018 Non-supervisor 45 15 13 9 9 2 7 66 20 629

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 34 26 10 10 12 3 5 65 24 74
2020 Non-supervisor 28 31 14 14 7 1 5 63 22 170

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Supervisor 9 20 15 11 24 4 18 37 44 74
2020 Non-supervisor 13 19 16 17 24 2 9 36 46 171
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