2020 Public Service Employee Survey Results by Theme for Micro-organizations combined by Question 120. Are you a member of a visible minority group?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the confidentiality of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 51 33 9 5 2 0 0 84 7 131
2020 Non-visible minority 48 35 9 5 2 0 0 83 8 788
2019 Visible minority 50 34 9 2 5 0 0 84 7 117
2019 Non-visible minority 54 31 8 4 3 0 0 85 7 738
2018 Visible minority 38 44 10 6 2 0 0 82 8 118
2018 Non-visible minority 48 36 8 6 2 0 0 84 8 752
2017 Visible minority 52 32 7 5 3 0 0 84 8 102
2017 Non-visible minority 44 41 7 6 3 0 0 84 9 751
2014 Visible minority 39 34 10 13 4 0 0 74 17 102
2014 Non-visible minority 42 37 10 7 3 0 0 80 10 966

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 56 27 11 3 3 0 0 83 6 132
2020 Non-visible minority 46 32 11 7 5 0 0 78 12 786
2019 Visible minority 43 30 14 6 6 1 0 74 12 118
2019 Non-visible minority 49 30 8 9 4 0 0 79 13 739
2018 Visible minority 35 36 15 10 5 0 0 71 15 119
2018 Non-visible minority 43 34 9 9 5 0 0 78 13 756
2017 Visible minority 43 30 13 9 6 0 0 73 15 102
2017 Non-visible minority 39 35 10 9 7 1 0 74 16 752

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 68 23 5 2 2 0 0 91 3 131
2020 Non-visible minority 60 28 9 2 1 0 0 88 3 784
2019 Visible minority 66 19 12 2 2 0 0 85 3 115
2019 Non-visible minority 64 25 7 1 2 0 0 90 3 737
2018 Visible minority 54 34 9 2 2 0 0 88 4 119
2018 Non-visible minority 60 30 8 2 0 0 0 90 2 749
2017 Visible minority 63 29 7 0 1 0 0 92 1 101
2017 Non-visible minority 59 31 7 2 1 0 0 90 3 750
2014 Visible minority 70 16 7 6 0 1 1 87 6 102
2014 Non-visible minority 67 24 7 1 1 0 0 91 3 966

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 27 8 3 2 0 0 88 4 132
2020 Non-visible minority 52 33 9 4 2 0 0 85 5 784
2019 Visible minority 55 27 8 5 3 2 0 84 9 117
2019 Non-visible minority 57 29 9 4 2 0 0 86 6 739
2018 Visible minority 40 43 12 2 4 0 0 83 5 119
2018 Non-visible minority 54 31 8 5 2 0 0 84 7 755
2017 Visible minority 55 36 3 4 2 0 0 91 6 101
2017 Non-visible minority 48 35 10 5 2 0 0 82 8 749
2014 Visible minority 54 28 9 6 2 0 1 83 8 102
2014 Non-visible minority 50 33 9 5 3 0 0 82 9 965

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 63 19 10 6 2 0 0 82 8 131
2020 Non-visible minority 54 26 10 5 4 0 0 80 10 784
2019 Visible minority 52 30 7 3 8 2 0 83 11 117
2019 Non-visible minority 57 26 8 5 4 0 0 84 8 740
2018 Visible minority 41 27 21 4 8 0 0 67 11 119
2018 Non-visible minority 49 28 10 8 4 0 0 77 12 758
2017 Visible minority 49 21 19 6 5 1 0 70 10 102
2017 Non-visible minority 47 27 13 7 6 1 0 74 13 750
2014 Visible minority 41 25 18 8 7 1 0 67 15 102
2014 Non-visible minority 43 29 14 8 5 1 0 72 14 965

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 59 25 7 6 4 0 0 84 9 129
2020 Non-visible minority 53 28 9 5 5 0 0 81 10 783
2019 Visible minority 48 35 4 5 7 1 0 83 12 117
2019 Non-visible minority 56 28 8 5 3 0 0 83 9 735
2018 Visible minority 37 32 19 4 8 0 0 69 12 116
2018 Non-visible minority 50 29 10 7 4 0 0 79 11 752
2017 Visible minority 45 31 11 10 2 0 0 77 12 102
2017 Non-visible minority 47 29 12 7 5 0 0 76 11 748
2014 Visible minority 37 31 14 8 8 1 1 70 16 102
2014 Non-visible minority 44 30 12 10 4 0 0 74 15 965

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 49 24 14 7 4 1 1 74 11 131
2020 Non-visible minority 48 22 14 9 5 2 1 72 14 786
2019 Visible minority 40 27 13 9 9 2 0 69 18 118
2019 Non-visible minority 49 21 12 9 6 2 1 72 15 740
2018 Visible minority 32 27 14 12 13 2 0 60 26 118
2018 Non-visible minority 43 22 15 9 8 2 1 67 17 757
2017 Visible minority 48 14 17 6 13 2 1 64 19 102
2017 Non-visible minority 41 22 17 9 8 3 0 65 18 750
2014 Visible minority 40 18 16 9 14 3 1 60 23 102
2014 Non-visible minority 40 19 15 12 10 3 2 62 23 965
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 59 19 10 4 1 1 6 83 6 131
2020 Non-visible minority 59 23 8 3 2 1 4 87 5 784
2019 Visible minority 57 20 16 3 3 1 1 78 6 118
2019 Non-visible minority 58 22 9 3 2 1 6 85 5 738

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 59 23 7 6 2 1 1 83 9 132
2020 Non-visible minority 54 26 9 6 3 1 2 82 9 784
2019 Visible minority 54 27 10 3 5 0 0 81 8 118
2019 Non-visible minority 54 26 8 7 3 1 2 82 10 734
2018 Visible minority 47 37 9 3 5 0 0 83 8 118
2018 Non-visible minority 50 28 8 7 4 1 2 81 11 754
2017 Visible minority 58 25 8 4 4 0 1 84 8 101
2017 Non-visible minority 46 33 9 6 5 1 2 81 11 750
2014 Visible minority 38 31 11 15 4 0 1 70 19 102
2014 Non-visible minority 47 30 10 7 4 0 2 79 11 966

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 71 14 8 4 3 0 0 85 6 132
2020 Non-visible minority 66 17 8 5 3 0 2 84 8 787
2019 Visible minority 59 22 8 6 5 0 0 81 11 118
2019 Non-visible minority 60 22 7 5 3 0 2 84 9 741
2018 Visible minority 45 34 11 5 5 1 0 79 9 118
2018 Non-visible minority 54 26 9 5 5 0 1 81 10 753
2017 Visible minority 64 18 8 8 2 0 0 82 10 102
2017 Non-visible minority 53 26 8 6 5 0 2 81 11 749
2014 Visible minority 57 19 9 7 7 0 1 77 14 101
2014 Non-visible minority 54 25 10 5 4 0 2 81 9 965

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 52 31 5 5 4 2 0 85 10 131
2020 Non-visible minority 53 24 9 5 5 2 0 79 11 785
2019 Visible minority 44 28 11 4 8 5 0 75 13 118
2019 Non-visible minority 47 31 9 6 4 2 0 80 11 737
2018 Visible minority 32 31 16 6 10 5 0 67 17 119
2018 Non-visible minority 38 32 13 9 5 2 1 72 15 755
2017 Visible minority 39 26 22 7 7 0 0 65 14 102
2017 Non-visible minority 37 32 11 8 8 4 0 72 16 752
2014 Visible minority 40 21 15 9 9 6 0 65 19 100
2014 Non-visible minority 38 33 11 8 7 3 0 73 15 966

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 57 23 8 7 4 1 0 81 11 131
2020 Non-visible minority 50 25 10 7 6 1 0 76 14 784
2019 Visible minority 41 31 10 6 9 2 0 74 16 118
2019 Non-visible minority 47 31 9 7 5 1 0 79 12 735
2018 Visible minority 34 29 14 10 11 2 0 64 21 119
2018 Non-visible minority 38 31 12 10 7 1 1 71 17 753
2017 Visible minority 36 30 19 8 7 0 0 66 15 102
2017 Non-visible minority 37 29 13 11 8 2 0 68 19 750
2014 Visible minority 35 25 18 9 11 2 1 62 20 102
2014 Non-visible minority 37 32 13 10 7 1 0 70 18 963

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 43 33 7 9 6 2 0 78 15 131
2020 Non-visible minority 40 30 11 10 7 2 0 72 17 786
2019 Visible minority 36 27 14 11 7 4 0 66 19 118
2019 Non-visible minority 36 33 11 11 5 4 0 72 17 735
2018 Visible minority 24 30 17 11 13 4 0 57 26 119
2018 Non-visible minority 27 32 16 14 8 3 1 61 22 752
2017 Visible minority 34 30 17 11 8 0 0 64 19 101
2017 Non-visible minority 29 31 14 12 9 4 0 63 23 751
2014 Visible minority 27 24 16 15 14 4 1 54 30 102
2014 Non-visible minority 29 32 16 12 7 3 0 64 20 965

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 43 33 9 12 3 1 0 76 15 131
2020 Non-visible minority 36 31 12 12 8 1 0 68 20 781
2019 Visible minority 32 33 13 10 6 5 0 69 18 118
2019 Non-visible minority 34 34 12 12 6 2 0 70 18 736
2018 Visible minority 22 32 18 15 12 2 0 55 27 117
2018 Non-visible minority 26 34 14 15 8 2 1 62 23 757
2017 Visible minority 31 30 18 11 9 0 1 62 20 102
2017 Non-visible minority 27 35 11 15 9 2 0 63 25 751
2014 Visible minority 30 25 14 14 15 2 0 57 29 102
2014 Non-visible minority 28 32 14 15 9 2 1 62 24 966
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 45 34 10 6 5 0 0 80 10 131
2020 Non-visible minority 44 36 9 7 5 0 0 80 11 787
2019 Visible minority 42 27 13 11 6 0 1 70 18 117
2019 Non-visible minority 44 34 9 9 3 0 1 79 12 740
2018 Visible minority 37 34 13 11 5 0 0 70 16 117
2018 Non-visible minority 39 34 12 8 6 1 0 73 14 755
2017 Visible minority 41 35 13 6 5 0 0 76 11 102
2017 Non-visible minority 34 37 11 9 8 0 0 71 17 751
2014 Visible minority 35 27 13 15 10 0 0 63 25 102
2014 Non-visible minority 34 34 11 12 7 0 1 69 20 966

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 52 32 8 5 3 0 0 84 7 131
2020 Non-visible minority 42 39 10 6 3 0 0 81 9 782
2019 Visible minority 43 41 7 4 4 0 0 85 8 117
2019 Non-visible minority 42 39 9 8 3 0 0 80 11 735
2018 Visible minority 36 42 10 6 7 0 0 77 13 118
2018 Non-visible minority 36 41 11 7 4 0 0 77 12 756
2017 Visible minority 39 40 10 6 5 0 0 79 11 102
2017 Non-visible minority 36 40 9 10 6 0 0 75 15 752

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 59 24 7 5 3 1 0 84 9 131
2020 Non-visible minority 50 27 11 5 4 0 2 79 10 785
2019 Visible minority 53 25 8 7 5 1 0 79 13 117
2019 Non-visible minority 51 28 9 5 5 0 2 81 10 735
2018 Visible minority 50 32 11 3 4 1 0 82 7 118
2018 Non-visible minority 47 31 8 8 3 1 2 80 12 752
2017 Visible minority 55 29 7 5 4 0 0 84 9 102
2017 Non-visible minority 42 33 10 9 5 0 2 76 14 751
2014 Visible minority 42 27 15 5 10 0 1 70 15 102
2014 Non-visible minority 43 33 10 7 4 0 2 78 12 965

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 41 35 12 7 4 0 1 77 11 131
2020 Non-visible minority 43 34 10 8 4 0 1 78 12 783
2019 Visible minority 35 40 14 3 7 0 1 76 10 117
2019 Non-visible minority 47 32 9 9 3 0 1 80 12 738
2018 Visible minority 30 40 15 6 7 0 1 71 14 119
2018 Non-visible minority 38 41 7 8 3 0 2 81 11 759
2017 Visible minority 38 27 15 12 8 0 0 65 20 102
2017 Non-visible minority 41 36 8 7 6 1 1 79 13 750
2014 Visible minority 41 32 9 12 6 0 0 74 18 102
2014 Non-visible minority 45 30 9 9 5 0 1 77 14 966

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 63 16 12 4 3 3 1 81 7 131
2020 Non-visible minority 56 22 10 3 4 2 3 82 8 781

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 46 27 11 6 7 4 0 76 14 129
2020 Non-visible minority 40 31 13 8 5 3 0 73 14 784
2019 Visible minority 34 23 15 11 12 6 0 60 24 118
2019 Non-visible minority 40 31 12 7 5 3 1 74 13 739
2018 Visible minority 28 29 14 13 12 2 1 60 26 117
2018 Non-visible minority 34 32 13 11 6 3 0 69 17 751
2017 Visible minority 42 25 11 11 8 3 0 69 20 101
2017 Non-visible minority 36 32 11 9 6 5 0 72 17 751
2014 Visible minority 37 22 11 12 13 5 1 62 26 101
2014 Non-visible minority 37 30 12 10 6 3 1 70 17 964

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 26 25 12 13 15 5 3 56 31 132
2020 Non-visible minority 23 21 15 14 16 3 8 49 34 786
2019 Visible minority 24 22 15 12 21 3 3 48 35 116
2019 Non-visible minority 22 25 14 15 15 2 7 52 33 741
2018 Visible minority 21 20 16 16 23 1 2 43 40 117
2018 Non-visible minority 18 23 14 14 20 3 6 46 38 755
2017 Visible minority 22 18 6 22 22 3 6 45 49 102
2017 Non-visible minority 18 20 13 17 20 5 7 44 42 748
2014 Visible minority 18 12 14 19 26 2 10 33 51 102
2014 Non-visible minority 16 20 13 16 23 2 10 40 45 966

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 58 22 10 2 3 3 2 84 5 131
2020 Non-visible minority 57 21 11 6 2 1 3 80 9 787
2019 Visible minority 61 17 9 1 4 4 4 84 6 118
2019 Non-visible minority 62 19 9 4 2 1 4 84 7 740

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 21 12 4 2 1 6 80 7 131
2020 Non-visible minority 60 20 10 4 3 1 3 83 7 786
2019 Visible minority 53 16 10 9 5 2 5 75 14 118
2019 Non-visible minority 61 18 9 4 2 1 4 84 6 739

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 73 9 1 3 3 7 4 93 6 131
2020 Non-visible minority 84 5 3 2 2 2 3 94 3 788
2019 Visible minority 60 13 7 3 6 8 3 83 10 117
2019 Non-visible minority 81 7 3 1 2 2 5 94 3 740

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 76 13 1 1 2 1 6 97 3 131
2020 Non-visible minority 81 8 2 1 1 1 6 95 2 781
2019 Visible minority 76 6 3 0 3 4 8 93 4 116
2019 Non-visible minority 84 5 1 1 0 1 8 98 1 736

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 51 28 11 7 3 0 0 79 10 132
2020 Non-visible minority 47 33 9 7 4 0 0 81 10 782
2019 Visible minority 45 34 9 7 5 0 0 79 12 117
2019 Non-visible minority 50 30 9 6 4 0 0 80 11 740
2018 Visible minority 35 40 10 6 8 1 0 76 14 119
2018 Non-visible minority 44 36 9 8 4 0 0 80 12 754
2017 Visible minority 44 32 11 8 4 0 0 77 12 101
2017 Non-visible minority 42 35 7 10 5 0 0 77 15 750
2014 Visible minority 31 38 8 7 13 0 3 72 20 102
2014 Non-visible minority 36 38 9 10 6 0 0 74 16 966

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 55 22 16 2 3 1 1 78 6 132
2020 Non-visible minority 48 30 9 7 5 0 0 79 12 785
2019 Visible minority 52 21 15 5 7 0 0 73 12 117
2019 Non-visible minority 52 29 9 6 3 0 0 81 9 739
2018 Visible minority 39 30 17 7 7 0 1 69 13 118
2018 Non-visible minority 45 34 12 6 3 0 0 78 9 750
2017 Visible minority 46 30 10 7 6 0 0 77 13 100
2017 Non-visible minority 43 35 9 8 5 0 0 78 13 749
2014 Visible minority 40 31 12 11 6 0 0 72 17 102
2014 Non-visible minority 40 34 12 8 5 0 1 75 13 965

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 27 12 4 4 0 0 80 8 131
2020 Non-visible minority 45 36 10 6 3 0 0 81 9 781
2019 Visible minority 44 37 8 5 5 0 0 82 11 117
2019 Non-visible minority 51 32 8 6 2 0 0 84 8 734
2018 Visible minority 33 40 10 8 9 0 0 73 17 116
2018 Non-visible minority 44 32 13 7 3 0 1 77 10 753
2017 Visible minority 47 30 12 8 3 0 0 78 11 101
2017 Non-visible minority 43 34 11 6 6 0 0 77 12 750
2014 Visible minority 39 33 8 14 4 1 1 74 18 102
2014 Non-visible minority 42 35 10 8 5 0 1 77 13 966

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 39 38 12 6 2 3 0 79 8 131
2020 Non-visible minority 39 40 11 5 3 1 0 81 8 781
2019 Visible minority 32 37 14 5 7 3 1 72 13 117
2019 Non-visible minority 39 38 12 7 1 2 0 79 9 739
2018 Visible minority 27 37 19 6 9 2 0 66 15 118
2018 Non-visible minority 35 40 14 6 3 1 0 76 9 754
2017 Visible minority 33 31 18 11 5 0 2 66 16 102
2017 Non-visible minority 33 38 14 8 4 2 0 73 12 748

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 55 24 13 6 3 0 0 79 9 132
2020 Non-visible minority 57 26 7 6 3 0 0 83 10 783
2019 Visible minority 65 16 9 4 6 0 0 81 9 117
2019 Non-visible minority 63 24 5 6 2 0 0 87 8 738
2018 Visible minority 46 35 6 4 9 0 0 82 13 118
2018 Non-visible minority 58 27 6 5 3 0 0 86 8 759
2017 Visible minority 56 27 5 9 4 0 0 83 12 102
2017 Non-visible minority 54 29 6 6 4 0 0 84 9 752
2014 Visible minority 52 29 6 10 3 0 0 81 13 102
2014 Non-visible minority 51 29 8 6 5 0 1 81 11 965

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 41 31 15 9 3 1 0 72 13 132
2020 Non-visible minority 39 31 18 8 4 0 0 70 12 780
2019 Visible minority 43 33 17 6 2 0 0 76 7 117
2019 Non-visible minority 42 31 16 7 3 0 1 73 10 738
2018 Visible minority 36 34 14 10 5 0 1 71 15 119
2018 Non-visible minority 41 31 16 8 4 0 0 72 12 758
2017 Visible minority 40 38 10 6 5 0 0 78 11 102
2017 Non-visible minority 36 35 16 8 3 0 3 73 11 752
2014 Visible minority 33 41 16 7 1 1 1 76 8 102
2014 Non-visible minority 41 32 14 7 4 0 2 75 11 966

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 43 57 132
2020 Non-visible minority 49 51 787

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 76 11 4 2 1 2 4 92 3 132
2020 Non-visible minority 68 13 6 2 1 2 8 91 3 786

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Visible minority 22 35 42 131
2020 Non-visible minority 26 40 34 788
2019 Visible minority 22 35 43 118
2019 Non-visible minority 26 41 33 741
2018 Visible minority 35 26 39 118
2018 Non-visible minority 26 37 37 759
2017 Visible minority 31 34 35 102
2017 Non-visible minority 27 38 35 750
2014 Visible minority 33 30 36 102
2014 Non-visible minority 31 36 33 966

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Visible minority 12 13 59 3 13 0 30
2020 Non-visible minority 16 12 56 3 7 6 203
2019 Visible minority 4 12 47 4 18 15 27
2019 Non-visible minority 19 11 47 3 9 11 193
2018 Visible minority 8 14 55 7 9 7 42
2018 Non-visible minority 13 10 56 4 10 6 202
2017 Visible minority 7 22 48 6 13 6 32
2017 Non-visible minority 13 10 54 5 13 5 210
2014 Visible minority 3 21 59 6 9999 12 34
2014 Non-visible minority 19 8 55 7 9999 12 303
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 69 24 5 1 2 0 0 92 3 132
2020 Non-visible minority 61 29 4 4 2 0 0 91 5 782
2019 Visible minority 65 27 5 2 2 0 0 92 3 117
2019 Non-visible minority 63 28 5 3 1 0 0 91 4 736
2018 Visible minority 55 37 4 2 1 1 0 93 3 119
2018 Non-visible minority 62 30 4 2 1 1 0 93 3 756
2017 Visible minority 59 31 5 3 2 0 1 90 5 102
2017 Non-visible minority 54 34 5 3 3 0 0 88 7 749
2014 Visible minority 56 33 5 4 2 0 0 89 6 102
2014 Non-visible minority 58 31 6 3 2 0 0 89 5 965

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 48 36 8 6 3 0 0 84 9 132
2020 Non-visible minority 42 38 9 7 3 1 0 81 11 787
2019 Visible minority 35 44 10 6 3 2 0 80 10 118
2019 Non-visible minority 42 40 7 7 3 1 0 82 10 737
2018 Visible minority 32 40 14 8 6 0 0 72 14 118
2018 Non-visible minority 33 43 11 9 3 0 0 76 12 752
2017 Visible minority 36 41 9 8 5 0 1 78 13 102
2017 Non-visible minority 37 38 11 8 5 1 0 75 13 752
2014 Visible minority 40 29 14 7 9 1 0 70 16 102
2014 Non-visible minority 39 39 11 6 3 1 0 79 10 966

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 8 14 38 21 15 1 4 37 23 131
2020 Non-visible minority 9 18 32 26 13 1 1 39 28 788
2019 Visible minority 8 17 38 20 16 0 2 36 25 116
2019 Non-visible minority 5 16 32 27 18 1 1 45 22 736
2018 Visible minority 11 25 26 25 9 1 3 35 38 118
2018 Non-visible minority 8 19 31 24 16 1 1 41 27 759
2017 Visible minority 9 19 37 21 10 0 4 32 29 102
2017 Non-visible minority 8 17 37 20 13 1 3 35 27 749
2014 Visible minority 13 16 32 21 8 3 8 32 32 102
2014 Non-visible minority 7 21 31 22 15 0 3 38 29 965

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 5 7 18 26 40 3 2 69 12 131
2020 Non-visible minority 6 13 24 30 24 2 1 55 20 786
2019 Visible minority 8 15 17 33 22 3 1 57 25 116
2019 Non-visible minority 6 12 27 27 25 1 1 53 19 737
2018 Visible minority 13 19 26 22 16 1 3 40 33 117
2018 Non-visible minority 9 14 27 26 21 1 2 49 24 755
2017 Visible minority 5 13 25 21 22 3 11 50 21 102
2017 Non-visible minority 7 16 25 23 22 3 4 48 25 748
2014 Visible minority 11 13 27 20 20 4 6 43 26 102
2014 Non-visible minority 6 14 24 26 25 1 3 53 21 963

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 7 8 25 29 26 2 3 58 16 131
2020 Non-visible minority 6 10 25 29 25 2 2 56 17 784
2019 Visible minority 13 14 26 24 22 1 1 47 27 115
2019 Non-visible minority 8 10 24 28 28 1 2 57 18 739
2018 Visible minority 14 11 25 35 12 1 2 48 26 118
2018 Non-visible minority 9 12 27 25 24 1 1 50 22 752
2017 Visible minority 14 6 30 18 19 2 11 43 22 102
2017 Non-visible minority 10 14 23 25 23 2 4 51 25 749
2014 Visible minority 15 15 26 22 15 3 5 39 32 102
2014 Non-visible minority 7 12 25 25 25 1 4 53 20 964

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 3 5 24 32 32 2 1 67 9 130
2020 Non-visible minority 4 8 26 37 24 0 1 61 12 785
2019 Visible minority 8 6 26 26 32 1 2 59 14 115
2019 Non-visible minority 3 6 23 34 32 0 1 67 9 736
2018 Visible minority 7 11 32 27 21 1 2 49 18 118
2018 Non-visible minority 5 11 25 33 25 1 1 59 16 752
2017 Visible minority 6 15 24 29 22 0 4 53 22 101
2017 Non-visible minority 5 11 28 29 22 2 3 54 16 749
2014 Visible minority 5 14 23 30 23 1 5 56 20 102
2014 Non-visible minority 3 12 27 32 23 0 3 57 16 961

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 10 12 27 24 23 1 3 49 22 130
2020 Non-visible minority 8 16 25 26 22 2 1 49 25 788
2019 Visible minority 13 16 18 26 21 1 4 50 30 115
2019 Non-visible minority 7 15 26 24 26 1 1 51 22 738
2018 Visible minority 20 15 21 25 14 1 3 41 37 117
2018 Non-visible minority 8 18 27 23 21 1 2 45 27 755
2017 Visible minority 13 19 26 19 16 0 7 38 34 102
2017 Non-visible minority 11 17 26 22 18 2 4 43 30 748
2014 Visible minority 15 21 26 14 20 0 5 35 37 102
2014 Non-visible minority 12 18 25 18 21 1 4 41 32 963

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 6 7 15 25 33 9 6 68 14 130
2020 Non-visible minority 6 11 22 29 28 2 2 59 18 784
2019 Visible minority 7 14 24 27 19 3 4 50 23 116
2019 Non-visible minority 5 15 27 25 24 3 2 51 21 733
2018 Visible minority 16 15 29 23 12 3 4 37 33 118
2018 Non-visible minority 7 14 25 25 23 2 2 51 23 752
2017 Visible minority 4 18 26 24 17 2 9 46 24 102
2017 Non-visible minority 8 14 26 23 22 3 5 49 23 749
2014 Visible minority 2 10 28 31 20 2 8 56 13 101
2014 Non-visible minority 5 13 23 27 25 2 5 57 19 962

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 6 6 26 27 28 3 4 60 12 130
2020 Non-visible minority 6 8 28 30 24 2 1 56 15 783
2019 Visible minority 12 10 23 32 18 3 3 53 23 116
2019 Non-visible minority 7 10 27 27 26 2 2 55 17 740
2018 Visible minority 9 16 30 27 15 2 2 43 26 117
2018 Non-visible minority 8 13 27 28 21 2 2 51 21 753
2017 Visible minority 10 9 27 26 15 3 10 47 22 102
2017 Non-visible minority 7 11 29 26 21 3 4 50 19 749
2014 Visible minority 9 20 32 19 11 3 7 33 32 102
2014 Non-visible minority 7 15 28 24 22 1 3 48 23 958

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 3 9 27 21 37 2 1 60 12 131
2020 Non-visible minority 4 10 28 33 24 1 0 58 14 787
2019 Visible minority 7 14 28 27 22 0 2 50 21 116
2019 Non-visible minority 5 13 25 29 26 0 1 56 18 736

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 30 13 10 4 3 0 72 15 131
2020 Non-visible minority 32 38 12 10 6 2 0 71 17 781
2019 Visible minority 21 40 13 14 8 4 0 64 22 118
2019 Non-visible minority 28 37 13 14 6 2 0 67 20 734

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 59 23 5 5 5 3 0 85 10 130
2020 Non-visible minority 59 23 7 7 4 1 0 82 11 787
2019 Visible minority 49 27 7 9 6 2 1 78 15 118
2019 Non-visible minority 59 23 7 8 3 0 0 82 11 741
2018 Visible minority 40 31 8 11 10 1 0 71 21 119
2018 Non-visible minority 51 28 8 9 4 1 0 80 12 753
2017 Visible minority 47 26 12 7 8 0 0 73 14 102
2017 Non-visible minority 51 26 7 8 6 1 0 78 14 751
2014 Visible minority 43 27 10 9 10 0 1 71 19 102
2014 Non-visible minority 48 26 9 9 6 1 1 75 15 966

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 68 18 3 5 4 1 0 87 9 129
2020 Non-visible minority 64 26 4 5 1 0 0 89 7 785
2019 Visible minority 56 24 8 4 6 1 0 81 11 118
2019 Non-visible minority 62 25 5 6 1 0 0 87 8 740
2018 Visible minority 39 40 6 9 5 1 0 80 14 117
2018 Non-visible minority 54 32 6 7 2 0 0 86 8 749
2017 Visible minority 46 34 6 12 2 0 0 80 14 102
2017 Non-visible minority 54 33 5 5 3 0 0 87 8 750
2014 Visible minority 41 33 13 8 3 1 1 76 11 102
2014 Non-visible minority 49 33 7 7 3 0 1 83 10 966

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 57 31 4 2 2 2 1 91 5 131
2020 Non-visible minority 56 30 7 4 2 0 0 86 6 783
2019 Visible minority 52 30 5 6 6 1 0 83 12 117
2019 Non-visible minority 56 30 8 5 1 1 0 86 6 740
2018 Visible minority 38 42 10 2 6 1 1 81 9 119
2018 Non-visible minority 50 35 9 3 1 1 0 86 5 754

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 50 32 8 6 4 1 0 82 10 129
2020 Non-visible minority 51 31 9 5 3 1 0 83 8 784
2019 Visible minority 44 34 10 4 6 3 0 80 10 118
2019 Non-visible minority 54 30 8 5 2 0 0 84 8 738
2018 Visible minority 41 32 13 7 4 3 0 74 12 119
2018 Non-visible minority 54 32 6 5 2 1 0 87 7 756
2017 Visible minority 52 35 5 5 0 2 1 90 5 102
2017 Non-visible minority 49 35 9 4 3 1 0 84 7 747
2014 Visible minority 45 27 13 6 6 2 1 75 12 102
2014 Non-visible minority 48 34 9 5 2 1 1 83 8 965

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 50 28 8 5 4 4 0 82 9 131
2020 Non-visible minority 49 29 12 4 2 3 1 81 6 786
2019 Visible minority 46 26 9 7 7 5 0 76 15 117
2019 Non-visible minority 56 28 11 2 1 3 0 85 3 738
2018 Visible minority 39 29 14 8 6 3 1 71 14 119
2018 Non-visible minority 50 32 11 3 2 2 0 83 5 753
2017 Visible minority 46 27 13 9 3 1 1 74 12 102
2017 Non-visible minority 46 32 12 4 2 3 1 81 6 751
2014 Visible minority 40 26 9 11 6 5 3 72 18 102
2014 Non-visible minority 48 31 11 3 2 4 1 83 5 966

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 67 23 3 5 1 1 0 91 6 131
2020 Non-visible minority 68 21 6 2 2 0 0 89 5 785
2019 Visible minority 54 32 8 0 6 1 0 86 6 118
2019 Non-visible minority 67 24 4 3 2 0 0 91 5 739
2018 Visible minority 54 30 8 3 4 0 0 84 8 119
2018 Non-visible minority 61 28 6 4 2 0 0 89 6 754
2017 Visible minority 53 32 10 4 1 0 0 85 5 101
2017 Non-visible minority 56 32 6 3 3 0 0 87 7 748
2014 Visible minority 52 31 6 5 5 1 0 84 10 102
2014 Non-visible minority 57 29 7 4 3 0 0 87 6 966

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 46 22 12 5 6 5 3 74 13 131
2020 Non-visible minority 59 19 9 3 3 5 3 84 6 788

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 39 16 17 12 6 10 0 62 20 131
2020 Non-visible minority 36 29 18 5 3 7 2 71 9 786

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 45 24 10 8 7 4 2 73 17 131
2020 Non-visible minority 55 27 7 3 3 3 3 86 7 784

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 37 27 14 6 5 7 6 72 12 130
2020 Non-visible minority 36 28 14 6 6 5 5 72 13 787
2019 Visible minority 34 19 16 9 10 7 4 60 22 117
2019 Non-visible minority 38 27 14 7 5 6 3 71 13 740
2018 Visible minority 23 26 17 12 11 6 5 55 26 118
2018 Non-visible minority 29 28 18 10 5 7 4 64 16 755
2017 Visible minority 33 23 15 10 9 4 6 63 21 102
2017 Non-visible minority 33 28 15 7 7 6 4 68 16 752
2014 Visible minority 35 26 11 6 14 4 4 67 21 102
2014 Non-visible minority 32 28 13 11 7 4 5 66 20 966

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 31 9 7 3 2 1 80 10 131
2020 Non-visible minority 47 29 10 7 4 1 0 78 12 784
2019 Visible minority 44 30 9 7 6 4 0 77 14 117
2019 Non-visible minority 48 29 8 8 4 3 1 79 12 738
2018 Visible minority 35 30 13 13 6 2 1 67 19 117
2018 Non-visible minority 41 33 10 9 4 2 1 77 13 755
2017 Visible minority 46 24 11 5 7 4 3 75 13 102
2017 Non-visible minority 42 32 11 9 3 2 1 76 13 751
2014 Visible minority 48 25 7 7 7 4 2 78 15 102
2014 Non-visible minority 46 31 9 7 5 1 1 79 12 966

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 49 27 15 5 3 2 1 78 7 131
2020 Non-visible minority 46 31 13 5 4 1 0 78 9 783
2019 Visible minority 37 32 15 5 9 1 0 70 14 116
2019 Non-visible minority 44 33 13 6 3 2 0 77 10 740
2018 Visible minority 38 28 16 13 4 1 0 67 17 117
2018 Non-visible minority 38 33 15 8 4 2 0 72 13 754

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 38 18 17 7 8 7 4 63 17 130
2020 Non-visible minority 35 22 15 7 9 10 3 65 18 784
2019 Visible minority 28 22 15 6 15 13 2 58 24 117
2019 Non-visible minority 31 21 16 9 8 11 4 61 20 735
2018 Visible minority 20 20 24 9 15 9 4 45 27 118
2018 Non-visible minority 25 22 16 11 11 12 4 56 26 755
2017 Visible minority 21 23 13 14 13 8 9 52 32 102
2017 Non-visible minority 24 19 17 11 13 13 4 51 28 751
2014 Visible minority 23 14 16 13 14 12 10 46 34 102
2014 Non-visible minority 22 18 17 12 12 11 7 49 30 966

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 48 39 4 7 2 0 0 87 9 131
2020 Non-visible minority 50 38 2 8 2 0 0 88 10 787

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 45 34 9 8 2 0 1 80 11 132
2020 Non-visible minority 48 37 6 7 2 0 1 85 9 786
2019 Visible minority 58 29 6 4 2 0 0 88 7 116
2019 Non-visible minority 64 22 3 8 2 0 0 87 10 739
2017 Visible minority 59 27 5 6 3 0 0 86 9 102
2017 Non-visible minority 59 26 4 7 4 0 0 85 12 750
2014 Visible minority 55 25 5 11 4 0 0 80 15 102
2014 Non-visible minority 57 24 5 7 5 0 1 82 12 965

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 51 35 9 5 1 0 0 85 6 130
2020 Non-visible minority 55 32 6 6 2 0 0 87 7 777
2019 Visible minority 57 29 7 5 2 0 0 86 7 117
2019 Non-visible minority 65 24 5 5 1 0 0 89 6 734
2017 Visible minority 53 33 9 3 1 0 0 86 4 101
2017 Non-visible minority 58 30 6 4 2 0 0 88 6 752
2014 Visible minority 60 26 6 7 1 0 0 86 8 102
2014 Non-visible minority 58 30 6 4 1 0 1 88 5 965

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 85 11 1 0 2 0 0 96 2 132
2020 Non-visible minority 78 16 2 2 1 1 0 95 3 784
2017 Visible minority 75 20 2 1 1 0 1 96 2 101
2017 Non-visible minority 76 17 3 1 1 1 1 94 2 750
2014 Visible minority 80 15 2 0 1 0 2 97 1 102
2014 Non-visible minority 76 17 3 2 1 0 1 94 3 965

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 54 22 6 5 6 4 2 81 12 132
2020 Non-visible minority 55 21 11 3 4 2 4 81 7 787
2019 Visible minority 59 18 8 4 4 3 4 83 9 118
2019 Non-visible minority 58 20 9 3 4 3 3 83 7 739

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 8 92 132
2020 Non-visible minority 9 91 787
2019 Visible minority 15 85 118
2019 Non-visible minority 8 92 740
2018 Visible minority 18 82 118
2018 Non-visible minority 13 87 756

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 49 51 22
2018 Non-visible minority 55 45 97

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 67 33 22
2018 Non-visible minority 55 45 97

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 0 100 10
2020 Non-visible minority 0 100 67

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 42 58 17
2019 Non-visible minority 36 64 63
2018 Visible minority 44 56 22
2018 Non-visible minority 50 50 96

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 58 42 17
2019 Non-visible minority 36 64 63
2018 Visible minority 39 61 22
2018 Non-visible minority 43 57 96

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 49 51 10
2020 Non-visible minority 45 55 67
2019 Visible minority 41 59 17
2019 Non-visible minority 43 57 63
2018 Visible minority 43 57 22
2018 Non-visible minority 46 54 96

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 37 63 17
2019 Non-visible minority 43 57 63
2018 Visible minority 25 75 22
2018 Non-visible minority 44 56 96

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 28 72 17
2019 Non-visible minority 30 70 63
2018 Visible minority 41 59 22
2018 Non-visible minority 37 63 96

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 64 36 17
2019 Non-visible minority 52 48 63
2018 Visible minority 65 35 22
2018 Non-visible minority 53 47 96

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 47 53 17
2019 Non-visible minority 34 66 63
2018 Visible minority 39 61 22
2018 Non-visible minority 38 62 96

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 0 100 10
2020 Non-visible minority 0 100 67

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 0 100 17
2019 Non-visible minority 11 89 63
2018 Visible minority 0 100 22
2018 Non-visible minority 5 95 96

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 70 30 17
2019 Non-visible minority 47 53 63
2018 Visible minority 56 44 22
2018 Non-visible minority 34 66 96

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 43 57 17
2019 Non-visible minority 21 79 63
2018 Visible minority 19 81 22
2018 Non-visible minority 22 78 96

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 53 47 10
2020 Non-visible minority 59 41 67
2019 Visible minority 47 53 17
2019 Non-visible minority 54 46 63
2018 Visible minority 70 30 22
2018 Non-visible minority 64 36 97

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 39 61 22
2018 Non-visible minority 29 71 97

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 33 67 17
2019 Non-visible minority 15 85 63

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 0 100 10
2020 Non-visible minority 10 90 67
2018 Visible minority 0 100 22
2018 Non-visible minority 7 93 97

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 0 100 22
2018 Non-visible minority 8 92 97

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 0 100 10
2020 Non-visible minority 12 88 67

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 0 100 10
2020 Non-visible minority 7 93 67

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 22 78 22
2018 Non-visible minority 24 76 97

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 22 78 22
2018 Non-visible minority 21 79 90

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 23 77 22
2018 Non-visible minority 16 84 90

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 0 100 22
2018 Non-visible minority 7 93 90

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 26 74 22
2018 Non-visible minority 30 70 90

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 33 67 22
2018 Non-visible minority 45 55 90

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 57 43 22
2018 Non-visible minority 51 49 90

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 28 15 13 3 5 30 6 67 13 131
2020 Non-visible minority 28 14 13 4 4 28 8 67 13 786
2019 Visible minority 21 13 13 5 11 27 11 54 25 118
2019 Non-visible minority 26 14 16 5 4 26 10 63 13 741
2018 Visible minority 16 15 20 4 12 26 7 47 24 118
2018 Non-visible minority 23 15 17 6 6 26 8 57 17 756
2017 Visible minority 24 11 17 10 7 17 14 51 24 102
2017 Non-visible minority 20 14 16 7 6 27 11 54 20 751
2014 Visible minority 19 10 21 12 7 22 11 42 28 102
2014 Non-visible minority 21 14 15 7 5 28 10 56 21 965

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 41 26 14 4 4 10 0 75 9 131
2020 Non-visible minority 45 25 14 4 3 7 1 77 8 786
2019 Visible minority 35 19 13 7 7 16 2 66 18 118
2019 Non-visible minority 47 27 12 4 3 7 1 80 7 741
2018 Visible minority 26 27 20 6 8 13 0 61 16 118
2018 Non-visible minority 39 27 15 5 4 9 0 73 10 753
2017 Visible minority 34 16 23 8 5 11 3 58 15 102
2017 Non-visible minority 36 24 16 6 6 11 1 68 14 751
2014 Visible minority 27 25 19 12 4 10 4 60 18 102
2014 Non-visible minority 34 26 17 6 4 12 1 69 12 965

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 6 94 131
2020 Non-visible minority 5 95 787
2019 Visible minority 12 88 117
2019 Non-visible minority 5 95 738
2018 Visible minority 13 87 119
2018 Non-visible minority 4 96 758

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 38 62 14
2019 Non-visible minority 41 59 35
2018 Visible minority 52 48 16
2018 Non-visible minority 35 65 33

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 66 34 16
2018 Non-visible minority 69 31 33

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 0 100 14
2019 Non-visible minority 15 85 35

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 0 100 14
2019 Non-visible minority 0 100 35

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 51 49 14
2019 Non-visible minority 18 82 35

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 36 64 14
2019 Non-visible minority 27 73 35

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 0 100 16
2018 Non-visible minority 23 77 33

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 0 100 14
2019 Non-visible minority 0 100 35

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 0 100 14
2019 Non-visible minority 0 100 35
2018 Visible minority 0 100 16
2018 Non-visible minority 0 100 33

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 0 100 14
2019 Non-visible minority 0 100 35
2018 Visible minority 0 100 16
2018 Non-visible minority 0 100 33

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 50 50 14
2019 Non-visible minority 40 60 35

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 0 100 16
2018 Non-visible minority 0 100 33

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 43 57 14
2019 Non-visible minority 46 54 35
2018 Visible minority 71 29 16
2018 Non-visible minority 39 61 33

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 32 68 16
2018 Non-visible minority 17 83 32

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 0 100 16
2018 Non-visible minority 0 100 32

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 0 100 16
2018 Non-visible minority 0 100 32

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 48 52 16
2018 Non-visible minority 64 36 32

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 0 100 16
2018 Non-visible minority 0 100 32

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 28 10 18 2 2 35 5 64 5 131
2020 Non-visible minority 29 12 15 2 3 31 7 68 9 784
2019 Visible minority 24 5 14 6 8 34 10 51 25 118
2019 Non-visible minority 27 11 16 2 3 30 11 65 8 740
2018 Visible minority 15 13 24 3 7 31 8 45 16 119
2018 Non-visible minority 25 13 17 2 2 34 7 63 7 756
2017 Visible minority 21 12 19 3 5 22 18 55 13 102
2017 Non-visible minority 20 12 15 2 2 36 12 61 9 752
2014 Visible minority 18 14 19 5 5 25 15 52 16 102
2014 Non-visible minority 21 13 16 2 2 34 12 63 8 965

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 38 25 16 4 4 13 1 72 9 131
2020 Non-visible minority 44 25 16 3 3 9 1 76 7 783
2019 Visible minority 38 16 16 4 8 18 1 66 15 118
2019 Non-visible minority 48 24 13 2 2 10 1 80 5 739
2018 Visible minority 31 21 16 7 8 17 0 63 18 119
2018 Non-visible minority 40 27 15 3 2 12 1 77 6 755
2017 Visible minority 38 17 18 4 3 13 7 69 9 102
2017 Non-visible minority 37 26 14 3 3 15 3 76 7 749
2014 Visible minority 31 23 23 5 4 12 3 63 10 102
2014 Non-visible minority 37 26 15 3 2 16 2 76 6 963

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 13 87 129
2020 Non-visible minority 6 94 785

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 10 90 130
2020 Non-visible minority 11 89 786
2019 Visible minority 20 80 117
2019 Non-visible minority 14 86 740
2017 Visible minority 24 76 102
2017 Non-visible minority 16 84 751
2014 Visible minority 15 85 102
2014 Non-visible minority 16 84 965

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 15 85 13
2020 Non-visible minority 48 52 85

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 85 15 13
2020 Non-visible minority 88 12 86
2019 Visible minority 80 20 24
2019 Non-visible minority 84 16 106
2017 Visible minority 85 15 24
2017 Non-visible minority 79 21 122
2014 Visible minority 73 27 15
2014 Non-visible minority 84 16 152

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 52 48 0 0 0 0 0 100 0 11
2020 Non-visible minority 58 28 10 5 0 0 0 86 5 76
2019 Visible minority 64 20 5 11 0 0 0 84 11 19
2019 Non-visible minority 62 28 2 7 1 0 0 90 8 87
2017 Visible minority 47 43 0 5 0 0 4 94 6 20
2017 Non-visible minority 60 26 5 5 3 0 1 87 8 97
2014 Visible minority 100 0 0 0 0 0 0 100 0 11
2014 Non-visible minority 67 20 4 6 2 0 1 88 8 127

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 59 23 11 2 2 1 3 85 3 130
2020 Non-visible minority 59 26 6 3 2 2 3 89 5 786
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 54 26 9 7 2 1 0 81 10 131
2020 Non-visible minority 50 29 9 7 4 2 0 80 11 783

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 63 25 6 2 0 3 0 91 2 131
2020 Non-visible minority 57 31 6 4 1 0 1 89 5 788

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 64 23 6 4 1 3 0 89 5 131
2020 Non-visible minority 57 29 7 5 2 0 1 87 7 787

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 59 24 8 1 2 4 1 89 3 130
2020 Non-visible minority 54 30 10 3 1 1 2 86 5 783

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 64 27 5 0 0 3 1 95 0 131
2020 Non-visible minority 63 24 6 2 1 1 3 90 3 784

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 77 10 3 1 1 7 2 95 2 131
2020 Non-visible minority 75 12 4 1 1 4 3 94 2 787

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 63 26 4 2 1 3 1 93 2 131
2020 Non-visible minority 64 25 7 3 1 1 0 89 4 786

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 61 19 10 5 3 1 0 82 9 129
2020 Non-visible minority 60 24 6 5 3 0 2 85 8 785

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 67 24 7 1 0 2 0 92 1 131
2020 Non-visible minority 69 21 4 3 2 0 0 91 5 786

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 86 14 32
2020 Non-visible minority 98 2 253

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 33 28 12 14 8 0 3 64 23 28
2020 Non-visible minority 29 30 17 15 7 0 1 60 23 247

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 31 9 2 2 2 0 85 5 131
2020 Non-visible minority 53 30 9 4 2 1 0 85 6 787
2019 Visible minority 42 29 13 6 3 8 0 76 10 117
2019 Non-visible minority 46 34 12 4 1 1 0 82 6 739
2018 Visible minority 36 33 13 11 4 3 0 71 16 119
2018 Non-visible minority 41 36 12 6 2 3 0 80 8 758
2017 Visible minority 38 27 16 13 3 2 0 67 17 101
2017 Non-visible minority 32 39 13 7 5 4 0 74 13 751

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 22 14 10 5 2 0 70 15 131
2020 Non-visible minority 45 26 10 10 6 1 1 73 17 785

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 57 19 14 3 2 3 1 79 6 131
2020 Non-visible minority 58 24 9 3 3 2 2 84 7 786

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 46 29 14 6 4 2 0 76 10 131
2020 Non-visible minority 47 30 11 7 5 1 0 77 12 787
2019 Visible minority 39 31 11 9 8 3 0 72 17 117
2019 Non-visible minority 41 35 13 7 4 1 0 76 11 739
2018 Visible minority 26 35 17 11 9 3 0 62 21 119
2018 Non-visible minority 35 33 14 11 5 3 0 70 16 759
2017 Visible minority 30 35 15 12 7 2 0 66 19 102
2017 Non-visible minority 28 38 14 9 8 2 0 67 18 750

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 39 29 19 14 0 0 0 67 14 32
2020 Non-visible minority 38 43 9 7 3 0 0 81 11 253
2019 Visible minority 34 40 14 5 0 4 4 80 5 24
2019 Non-visible minority 43 36 10 6 3 1 1 81 9 231

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 45 22 15 6 10 1 2 68 16 132
2020 Non-visible minority 42 29 15 7 7 0 1 72 14 787

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 41 27 12 10 8 1 2 70 18 130
2020 Non-visible minority 42 29 16 6 6 0 0 72 12 787
2019 Visible minority 34 29 7 12 15 2 2 64 28 118
2019 Non-visible minority 35 26 16 11 11 0 0 61 22 739
2018 Visible minority 19 28 18 11 18 0 5 50 31 117
2018 Non-visible minority 29 29 18 11 12 0 2 59 23 757
2017 Visible minority 25 23 20 15 14 0 3 50 30 101
2017 Non-visible minority 31 26 16 11 11 1 3 60 23 750

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 29 24 18 13 16 1 1 54 29 131
2020 Non-visible minority 19 28 29 13 10 0 0 47 23 788
2019 Visible minority 38 27 14 11 8 1 1 66 20 118
2019 Non-visible minority 26 32 26 10 7 0 0 57 17 737
2018 Visible minority 19 24 26 14 15 0 2 44 30 117
2018 Non-visible minority 21 32 24 14 8 0 0 53 23 756
2017 Visible minority 20 29 29 13 8 0 1 49 21 101
2017 Non-visible minority 18 30 27 13 10 1 1 49 23 751

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 23 17 10 6 1 1 65 17 129
2020 Non-visible minority 36 32 19 8 4 0 0 68 12 786
2019 Visible minority 46 26 8 10 7 1 2 74 17 117
2019 Non-visible minority 45 28 17 6 3 1 1 73 9 733
2018 Visible minority 27 29 20 7 12 0 3 58 20 118
2018 Non-visible minority 35 30 18 10 5 0 1 66 16 751
2017 Visible minority 28 27 23 9 6 0 7 59 17 101
2017 Non-visible minority 31 32 21 9 5 1 2 64 14 751

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 31 25 12 16 12 3 1 58 29 130
2020 Non-visible minority 27 28 21 14 10 1 0 55 24 784
2019 Visible minority 29 25 18 13 12 2 2 56 26 118
2019 Non-visible minority 30 26 21 14 8 0 1 56 23 735
2018 Visible minority 21 22 21 13 20 1 2 44 34 117
2018 Non-visible minority 26 23 25 14 11 1 1 50 25 755
2017 Visible minority 21 20 28 19 8 1 4 42 28 102
2017 Non-visible minority 24 23 21 15 13 1 2 49 29 747

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 48 22 12 8 6 1 3 73 15 131
2020 Non-visible minority 49 24 15 5 4 0 2 75 10 787
2019 Visible minority 51 23 9 4 5 3 5 81 9 118
2019 Non-visible minority 60 23 9 4 1 0 3 85 5 733
2018 Visible minority 46 19 15 6 7 1 5 70 13 116
2018 Non-visible minority 54 21 12 6 3 0 4 78 9 754
2017 Visible minority 44 24 11 5 5 0 10 76 11 99
2017 Non-visible minority 49 22 11 5 5 1 7 77 11 751

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 34 24 18 15 7 2 0 59 22 131
2020 Non-visible minority 34 28 20 10 8 0 0 62 18 786
2019 Visible minority 45 24 14 8 8 1 0 70 16 118
2019 Non-visible minority 46 24 18 7 5 0 0 70 12 739
2018 Visible minority 33 22 19 9 17 0 1 56 26 117
2018 Non-visible minority 42 28 17 7 5 0 1 71 13 757
2017 Visible minority 37 32 14 8 8 0 1 69 16 101
2017 Non-visible minority 38 29 19 9 5 0 0 67 14 746

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 17 17 8 10 1 7 62 19 131
2020 Non-visible minority 38 23 15 11 8 0 6 64 20 784

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 45 29 14 5 5 2 1 76 10 129
2020 Non-visible minority 45 30 13 8 3 0 1 75 11 785
2019 Visible minority 41 34 13 6 5 2 0 76 11 116
2019 Non-visible minority 45 32 13 6 3 0 1 77 9 740
2018 Visible minority 28 32 20 7 9 1 3 62 17 118
2018 Non-visible minority 38 33 16 7 5 1 1 72 12 752
2017 Visible minority 35 28 17 10 6 1 2 65 17 101
2017 Non-visible minority 38 31 17 8 4 0 1 70 12 748

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 37 31 17 7 6 1 1 70 13 130
2020 Non-visible minority 35 33 19 8 5 0 1 68 14 782
2019 Visible minority 34 36 16 8 4 1 1 71 12 117
2019 Non-visible minority 38 33 17 8 4 0 0 71 12 737
2018 Visible minority 28 32 19 12 8 0 2 61 20 118
2018 Non-visible minority 33 33 19 9 5 0 0 66 14 754
2017 Visible minority 28 23 25 16 4 0 4 53 21 102
2017 Non-visible minority 32 31 20 10 6 0 1 64 16 748

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 24 15 6 6 1 1 73 12 129
2020 Non-visible minority 42 27 17 8 5 0 1 70 13 784
2019 Visible minority 36 30 18 9 5 2 0 67 15 117
2019 Non-visible minority 45 29 13 9 4 0 1 74 13 738
2018 Visible minority 29 34 14 15 9 0 0 63 24 119
2018 Non-visible minority 38 31 15 10 5 0 1 70 15 751
2017 Visible minority 32 27 22 10 7 0 1 60 18 101
2017 Non-visible minority 37 30 16 8 7 0 1 68 15 747

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 58 22 8 7 4 1 0 81 11 129
2020 Non-visible minority 57 23 9 6 5 0 1 80 11 783
2019 Visible minority 47 18 13 10 8 3 1 69 18 116
2019 Non-visible minority 58 23 10 5 3 0 1 82 9 740

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 39 26 19 7 6 2 1 67 13 131
2020 Non-visible minority 33 31 21 9 5 0 0 65 14 786

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 43 30 17 6 1 2 0 75 7 129
2020 Non-visible minority 39 33 18 6 3 0 1 73 9 786
2019 Visible minority 51 23 18 4 2 3 0 76 6 115
2019 Non-visible minority 50 29 14 5 3 0 0 79 7 736
2018 Visible minority 31 34 19 9 5 0 2 67 14 117
2018 Non-visible minority 42 35 12 7 3 0 1 78 10 748
2017 Visible minority 43 31 12 10 3 0 3 76 13 101
2017 Non-visible minority 39 34 15 7 3 0 1 74 10 746

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 50 23 19 3 2 1 1 75 5 132
2020 Non-visible minority 58 24 11 4 2 0 1 83 6 781
2019 Visible minority 59 21 9 4 5 2 1 82 9 115
2019 Non-visible minority 70 16 9 3 2 0 1 87 4 737
2018 Visible minority 57 22 11 5 2 0 2 81 8 116
2018 Non-visible minority 65 21 9 3 2 0 2 87 4 748
2017 Visible minority 63 18 9 5 2 0 2 84 7 101
2017 Non-visible minority 67 18 7 4 2 0 1 87 6 752

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 32 12 5 2 1 1 80 7 131
2020 Non-visible minority 43 37 13 4 3 0 0 80 6 783

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 74 11 5 2 0 2 5 92 2 132
2020 Non-visible minority 78 13 4 2 1 0 3 93 3 784
2019 Visible minority 72 9 6 1 4 3 4 88 5 116
2019 Non-visible minority 82 8 3 1 0 0 5 96 1 731
2018 Visible minority 71 14 7 3 1 0 4 89 4 118
2018 Non-visible minority 79 10 4 1 1 1 3 93 2 749

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 74 9 3 4 2 5 2 90 6 131
2020 Non-visible minority 83 7 3 2 2 0 2 92 4 784
2019 Visible minority 68 11 4 3 8 2 3 84 12 118
2019 Non-visible minority 80 8 5 3 2 1 2 90 5 740
2018 Visible minority 61 17 6 4 8 0 4 81 13 118
2018 Non-visible minority 76 10 6 3 3 1 3 88 6 752
2017 Visible minority 58 16 12 6 3 0 5 78 9 101
2017 Non-visible minority 74 11 6 3 2 0 3 88 6 750

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 71 16 1 5 4 1 3 91 9 130
2020 Non-visible minority 71 18 6 2 1 0 1 90 3 782
2019 Visible minority 58 24 6 4 4 2 2 85 9 116
2019 Non-visible minority 61 24 9 3 2 0 0 86 5 738
2018 Visible minority 51 24 14 7 3 0 2 76 10 119
2018 Non-visible minority 56 28 10 3 1 0 1 85 5 756
2017 Visible minority 59 16 12 6 3 0 4 78 9 101
2017 Non-visible minority 58 28 6 4 2 0 2 88 6 750

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 70 10 8 4 6 1 1 82 10 131
2020 Non-visible minority 70 14 6 5 4 0 2 85 9 784
2019 Visible minority 55 18 7 5 10 2 2 77 15 118
2019 Non-visible minority 68 15 7 5 4 0 1 84 9 737
2018 Visible minority 48 24 11 9 6 0 1 73 15 117
2018 Non-visible minority 60 19 9 5 5 0 2 81 10 754
2017 Visible minority 54 21 9 10 3 0 3 77 13 101
2017 Non-visible minority 60 19 9 5 4 0 3 81 10 749

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 66 11 2 4 2 1 14 91 7 130
2020 Non-visible minority 64 11 5 2 0 0 18 91 3 785
2019 Visible minority 58 10 3 3 3 2 21 89 7 118
2019 Non-visible minority 57 13 5 1 1 0 23 91 3 738
2018 Visible minority 42 19 3 4 2 2 27 86 9 117
2018 Non-visible minority 55 13 6 1 0 0 25 91 2 748
2017 Visible minority 61 8 5 3 1 0 22 89 5 101
2017 Non-visible minority 58 13 4 1 1 0 24 93 2 751

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 68 20 5 1 2 1 4 92 3 131
2020 Non-visible minority 71 17 7 2 1 0 2 90 3 786
2019 Visible minority 64 21 5 2 1 1 6 92 3 118
2019 Non-visible minority 73 16 5 1 1 0 3 92 2 736
2018 Visible minority 54 20 15 3 1 0 8 80 4 118
2018 Non-visible minority 67 18 7 1 1 0 5 90 2 752
2017 Visible minority 69 10 8 6 1 0 6 85 7 100
2017 Non-visible minority 69 18 6 1 0 0 5 92 2 749

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 70 18 2 1 6 1 1 90 8 131
2020 Non-visible minority 75 13 6 3 3 0 1 89 5 787
2019 Visible minority 65 16 5 2 7 1 4 86 10 118
2019 Non-visible minority 78 11 4 3 3 0 1 90 6 740
2018 Visible minority 57 16 5 8 3 2 8 82 13 118
2018 Non-visible minority 76 12 4 2 3 0 3 90 5 752
2017 Visible minority 61 14 4 6 8 1 7 81 15 102
2017 Non-visible minority 71 14 4 4 2 0 5 89 6 752

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 54 21 17 4 2 1 1 77 6 131
2020 Non-visible minority 53 26 13 5 2 0 0 80 7 785
2019 Visible minority 55 28 7 2 3 2 2 87 6 118
2019 Non-visible minority 60 22 11 4 2 0 1 83 6 738
2018 Visible minority 45 29 15 4 4 0 4 77 8 117
2018 Non-visible minority 57 26 11 3 1 0 2 84 4 754
2017 Visible minority 48 25 16 3 2 1 5 78 5 101
2017 Non-visible minority 54 28 9 4 1 1 3 85 5 750

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 36 31 21 7 4 1 0 67 12 131
2020 Non-visible minority 29 43 19 6 3 0 0 73 8 787

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 22 30 29 12 6 1 0 53 18 132
2020 Non-visible minority 14 39 30 13 3 0 0 53 17 786
2019 Visible minority 32 32 18 12 6 1 0 64 17 117
2019 Non-visible minority 21 37 30 8 3 0 0 59 11 741
2018 Visible minority 19 27 38 10 6 0 0 45 16 119
2018 Non-visible minority 20 36 30 9 4 0 0 56 13 756
2017 Visible minority 20 30 32 10 7 0 0 50 17 102
2017 Non-visible minority 15 34 34 13 4 0 0 49 17 752

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 9 17 39 22 12 1 1 35 26 132
2020 Non-visible minority 8 16 40 25 11 0 0 36 24 782
2019 Visible minority 7 13 32 22 25 1 0 48 20 117
2019 Non-visible minority 7 16 34 28 16 0 0 44 23 736
2018 Visible minority 12 15 44 19 10 0 0 29 27 117
2018 Non-visible minority 7 14 40 23 16 0 0 39 21 754
2017 Visible minority 10 13 35 27 13 1 1 40 24 101
2017 Non-visible minority 5 17 40 24 13 0 1 37 22 750
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 25 44 24 6 64 36 132
2020 Non-visible minority 26 54 17 3 67 33 788

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 32 68 34
2020 Non-visible minority 45 55 205

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 44 20 7 4 3 3 19 82 9 131
2020 Non-visible minority 50 16 10 6 5 1 12 76 12 788
2019 Visible minority 44 20 12 5 6 3 9 74 13 115
2019 Non-visible minority 47 16 13 8 8 1 7 69 17 727
2018 Visible minority 49 16 12 9 7 1 7 70 17 117
2018 Non-visible minority 47 15 12 8 9 1 7 68 18 756

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 29 30 6 19 7 0 10 65 29 34
2020 Non-visible minority 30 30 14 12 9 1 5 64 21 204

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 9 21 20 17 18 0 14 35 41 34
2020 Non-visible minority 13 19 15 14 25 3 11 37 46 205
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