2020 Public Service Employee Survey Results by Theme for Micro-organizations combined by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the confidentiality of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 48 35 11 4 2 0 0 83 6 290
2020 Does not provide services to public 48 34 9 6 3 0 0 82 9 639
2019 Provides services to public 53 26 9 6 5 0 0 80 11 259
2019 Does not provide services to public 52 34 8 3 2 0 0 87 5 610
2018 Provides services to public 49 35 9 5 1 0 0 85 6 265
2018 Does not provide services to public 45 39 7 6 2 0 0 84 9 614
2017 Provides services to public 43 41 6 7 3 0 0 84 9 296
2017 Does not provide services to public 45 39 7 5 3 0 0 85 8 564
2014 Provides services to public 41 36 12 8 4 0 0 77 12 400
2014 Does not provide services to public 43 38 9 8 3 0 0 80 11 682

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 29 15 7 5 0 0 74 11 290
2020 Does not provide services to public 48 32 10 6 5 0 0 79 11 638
2019 Provides services to public 48 23 9 13 6 0 0 72 19 259
2019 Does not provide services to public 48 33 8 8 3 0 0 81 11 612
2018 Provides services to public 40 37 10 10 3 0 0 77 13 266
2018 Does not provide services to public 43 33 9 9 5 0 0 77 14 618
2017 Provides services to public 37 35 11 9 7 1 0 73 16 297
2017 Does not provide services to public 40 33 10 9 7 1 0 74 16 564

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 63 25 9 1 1 0 0 89 2 290
2020 Does not provide services to public 61 28 8 2 1 0 0 88 4 635
2019 Provides services to public 62 24 8 3 3 0 0 86 5 258
2019 Does not provide services to public 65 25 7 1 1 0 0 90 2 607
2018 Provides services to public 60 30 6 3 0 0 0 90 3 263
2018 Does not provide services to public 59 31 8 2 1 0 0 90 2 614
2017 Provides services to public 60 31 7 1 0 0 1 92 1 295
2017 Does not provide services to public 59 31 7 2 2 0 0 90 3 563
2014 Provides services to public 66 26 6 2 1 0 0 92 2 400
2014 Does not provide services to public 68 21 7 2 1 0 0 89 4 682

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 54 32 10 3 2 0 0 85 5 288
2020 Does not provide services to public 53 33 9 4 2 0 0 85 6 638
2019 Provides services to public 55 28 9 5 4 0 0 83 9 259
2019 Does not provide services to public 57 29 9 3 1 0 0 86 5 611
2018 Provides services to public 52 34 8 3 3 0 0 86 6 266
2018 Does not provide services to public 51 32 9 6 2 0 0 84 7 617
2017 Provides services to public 49 35 8 5 2 0 0 84 7 294
2017 Does not provide services to public 48 34 9 5 2 0 0 83 8 563
2014 Provides services to public 50 32 7 8 3 0 0 82 11 399
2014 Does not provide services to public 50 32 10 4 4 0 0 83 8 682

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 55 26 9 5 5 0 0 81 10 290
2020 Does not provide services to public 55 24 11 6 3 0 0 79 9 636
2019 Provides services to public 54 26 8 3 7 0 0 81 11 259
2019 Does not provide services to public 57 27 8 5 3 0 0 84 8 612
2018 Provides services to public 48 31 10 6 5 0 0 79 11 266
2018 Does not provide services to public 48 27 13 8 5 0 0 75 12 620
2017 Provides services to public 41 32 13 8 6 0 0 73 14 295
2017 Does not provide services to public 50 24 14 6 5 1 0 74 11 563
2014 Provides services to public 38 30 15 10 7 1 0 68 17 399
2014 Does not provide services to public 44 28 14 7 5 1 0 73 13 682

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 54 27 8 5 5 0 0 81 10 287
2020 Does not provide services to public 53 27 10 5 4 0 0 81 10 635
2019 Provides services to public 53 27 9 5 6 0 0 80 11 260
2019 Does not provide services to public 55 30 7 5 3 0 0 85 8 605
2018 Provides services to public 48 32 10 6 4 0 0 80 10 262
2018 Does not provide services to public 48 28 11 7 4 0 0 77 12 615
2017 Provides services to public 44 32 12 9 4 0 0 75 13 295
2017 Does not provide services to public 48 28 12 6 5 0 0 77 11 562
2014 Provides services to public 40 30 11 13 6 0 0 70 19 400
2014 Does not provide services to public 44 30 12 8 4 0 0 75 13 681

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 23 15 10 6 1 1 69 16 290
2020 Does not provide services to public 49 22 13 8 4 2 1 73 13 639
2019 Provides services to public 46 17 14 11 9 2 1 65 21 259
2019 Does not provide services to public 48 24 12 9 5 2 1 74 14 613
2018 Provides services to public 42 22 17 8 10 1 0 64 19 264
2018 Does not provide services to public 42 23 14 10 8 2 1 67 18 620
2017 Provides services to public 38 23 19 7 11 2 0 63 18 295
2017 Does not provide services to public 44 20 16 10 8 3 1 66 18 563
2014 Provides services to public 39 17 15 14 11 3 2 58 26 400
2014 Does not provide services to public 41 20 15 11 9 3 1 63 21 681
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 57 24 8 2 3 1 6 86 5 288
2020 Does not provide services to public 60 22 9 4 2 1 4 86 5 638
2019 Provides services to public 54 24 8 5 3 0 6 83 9 260
2019 Does not provide services to public 59 20 11 2 1 1 5 84 4 610

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 52 25 10 7 5 1 1 79 12 288
2020 Does not provide services to public 56 26 8 6 2 0 2 83 9 638
2019 Provides services to public 53 23 9 7 5 1 3 78 12 259
2019 Does not provide services to public 55 27 7 6 2 1 1 84 8 607
2018 Provides services to public 44 31 11 6 6 1 2 77 12 265
2018 Does not provide services to public 52 29 7 7 3 1 1 82 10 616
2017 Provides services to public 37 38 11 6 5 1 2 77 11 296
2017 Does not provide services to public 52 30 7 6 4 1 1 83 10 562
2014 Provides services to public 46 30 9 8 5 1 3 77 14 400
2014 Does not provide services to public 47 31 11 7 4 0 1 78 11 682

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 68 14 9 5 3 0 1 83 8 290
2020 Does not provide services to public 65 18 8 5 3 0 2 84 8 639
2019 Provides services to public 58 20 7 6 6 0 3 80 12 260
2019 Does not provide services to public 61 23 7 5 3 0 1 85 8 613
2018 Provides services to public 50 30 10 4 5 0 2 81 9 265
2018 Does not provide services to public 54 26 8 6 5 1 1 81 11 615
2017 Provides services to public 48 27 11 7 5 0 2 77 12 296
2017 Does not provide services to public 58 24 7 7 4 0 1 82 11 562
2014 Provides services to public 51 25 10 6 6 0 2 78 12 399
2014 Does not provide services to public 56 25 9 5 4 0 1 82 9 681

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 58 20 8 7 5 2 0 80 12 289
2020 Does not provide services to public 50 27 9 5 5 2 0 80 11 638
2019 Provides services to public 42 29 9 8 8 2 0 74 17 258
2019 Does not provide services to public 49 30 9 5 3 3 0 81 9 611
2018 Provides services to public 34 35 13 7 7 3 0 72 14 267
2018 Does not provide services to public 39 31 13 9 5 2 1 72 15 616
2017 Provides services to public 33 33 15 9 7 3 0 68 17 297
2017 Does not provide services to public 39 31 11 8 8 3 0 72 16 564
2014 Provides services to public 35 31 14 10 6 3 1 69 17 399
2014 Does not provide services to public 39 33 10 7 8 3 0 74 16 681

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 58 20 8 7 5 1 0 79 13 289
2020 Does not provide services to public 48 27 10 8 6 1 0 76 14 637
2019 Provides services to public 46 28 10 8 7 0 0 74 16 258
2019 Does not provide services to public 46 32 9 7 5 1 0 79 12 609
2018 Provides services to public 37 33 13 6 9 2 0 72 15 266
2018 Does not provide services to public 37 31 12 12 7 1 1 69 19 615
2017 Provides services to public 35 30 15 11 7 2 0 66 18 297
2017 Does not provide services to public 38 29 13 10 8 1 0 68 18 561
2014 Provides services to public 33 32 14 11 9 1 0 66 20 398
2014 Does not provide services to public 38 31 13 9 8 1 0 70 17 681

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 43 31 8 10 7 1 0 75 17 290
2020 Does not provide services to public 39 30 11 10 7 2 0 71 18 638
2019 Provides services to public 33 30 11 14 7 5 0 67 21 258
2019 Does not provide services to public 38 32 12 10 5 3 0 72 15 609
2018 Provides services to public 26 34 16 11 9 3 0 62 21 266
2018 Does not provide services to public 27 31 16 15 8 3 1 60 24 614
2017 Provides services to public 26 33 15 13 9 3 0 61 23 296
2017 Does not provide services to public 30 30 15 12 9 4 0 63 22 563
2014 Provides services to public 26 30 17 15 9 3 0 58 24 399
2014 Does not provide services to public 30 33 15 11 7 4 0 65 20 682

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 39 29 12 10 8 1 0 69 19 287
2020 Does not provide services to public 36 31 11 13 7 1 0 69 20 636
2019 Provides services to public 35 29 10 17 7 2 0 66 24 257
2019 Does not provide services to public 33 36 13 10 6 2 0 71 16 611
2018 Provides services to public 27 34 17 14 8 0 0 61 22 266
2018 Does not provide services to public 25 34 14 15 9 2 1 61 25 617
2017 Provides services to public 26 34 16 14 8 2 0 61 23 297
2017 Does not provide services to public 28 35 10 15 10 1 1 64 25 563
2014 Provides services to public 23 32 16 15 11 1 1 56 27 400
2014 Does not provide services to public 31 31 13 14 9 2 1 64 23 682
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 34 9 7 4 1 0 80 11 290
2020 Does not provide services to public 43 36 10 6 5 0 0 79 11 638
2019 Provides services to public 45 29 12 9 5 0 0 74 15 259
2019 Does not provide services to public 43 35 8 9 3 0 1 79 12 612
2018 Provides services to public 39 32 14 9 6 0 0 72 14 265
2018 Does not provide services to public 38 34 12 8 6 1 0 73 14 616
2017 Provides services to public 33 34 14 9 8 1 1 68 17 297
2017 Does not provide services to public 36 37 11 9 7 0 0 73 16 563
2014 Provides services to public 32 35 11 13 8 0 1 68 21 400
2014 Does not provide services to public 36 32 11 12 7 0 1 69 20 682

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 42 41 9 6 2 0 0 82 8 285
2020 Does not provide services to public 43 37 10 6 4 0 0 80 10 638
2019 Provides services to public 45 34 9 9 4 0 0 79 12 258
2019 Does not provide services to public 41 41 8 8 3 0 0 81 10 607
2018 Provides services to public 39 43 8 6 4 0 0 81 10 267
2018 Does not provide services to public 35 41 12 8 5 0 0 76 12 617
2017 Provides services to public 35 44 8 8 5 0 0 79 13 297
2017 Does not provide services to public 37 37 10 10 6 0 0 74 16 563

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 53 27 8 6 5 1 1 81 11 287
2020 Does not provide services to public 50 27 11 6 4 0 2 79 10 639
2019 Provides services to public 48 27 9 6 7 0 3 77 14 257
2019 Does not provide services to public 53 28 8 5 4 0 2 82 10 609
2018 Provides services to public 45 34 8 8 4 0 2 80 12 264
2018 Does not provide services to public 48 30 9 7 3 1 2 80 10 615
2017 Provides services to public 39 34 11 10 5 1 2 74 15 297
2017 Does not provide services to public 47 31 9 8 4 0 1 79 12 563
2014 Provides services to public 40 35 10 7 5 0 3 77 12 400
2014 Does not provide services to public 44 32 11 7 5 0 1 77 12 681

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 40 38 11 8 3 0 0 78 11 288
2020 Does not provide services to public 44 32 10 8 4 0 1 78 12 636
2019 Provides services to public 46 28 10 10 5 0 1 75 15 259
2019 Does not provide services to public 46 35 9 7 2 0 1 81 10 610
2018 Provides services to public 37 42 8 8 4 0 1 80 12 267
2018 Does not provide services to public 37 41 9 7 4 0 2 80 11 620
2017 Provides services to public 35 40 9 7 8 1 0 75 15 297
2017 Does not provide services to public 44 32 8 9 5 1 1 78 14 562
2014 Provides services to public 42 29 10 11 7 0 1 72 18 400
2014 Does not provide services to public 46 31 9 9 4 0 1 78 12 682

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 58 21 9 2 5 2 2 83 7 287
2020 Does not provide services to public 56 21 11 4 3 2 3 80 8 635

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 29 13 8 5 4 0 73 13 288
2020 Does not provide services to public 41 31 13 8 6 2 0 73 14 636
2019 Provides services to public 42 25 13 10 9 1 0 67 19 260
2019 Does not provide services to public 39 32 13 7 5 4 1 74 12 611
2018 Provides services to public 33 33 12 10 8 3 0 68 19 266
2018 Does not provide services to public 34 31 14 13 6 3 0 67 19 611
2017 Provides services to public 34 32 11 10 9 3 0 69 20 296
2017 Does not provide services to public 38 30 11 10 5 5 0 73 15 563
2014 Provides services to public 34 29 12 14 8 3 1 65 23 400
2014 Does not provide services to public 38 30 12 9 7 4 1 71 16 679

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 27 21 16 12 15 4 5 53 29 289
2020 Does not provide services to public 22 22 14 15 17 3 8 49 35 639
2019 Provides services to public 23 24 14 15 18 1 5 50 36 260
2019 Does not provide services to public 22 25 14 14 15 3 7 52 32 611
2018 Provides services to public 17 28 15 15 20 2 3 48 37 266
2018 Does not provide services to public 19 20 14 15 21 4 7 44 40 615
2017 Provides services to public 19 21 14 16 20 4 5 44 40 296
2017 Does not provide services to public 19 20 11 18 20 4 8 44 43 561
2014 Provides services to public 18 17 14 15 26 1 9 39 45 400
2014 Does not provide services to public 15 20 13 17 23 3 10 40 46 682

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 53 21 13 6 4 2 1 76 11 289
2020 Does not provide services to public 58 20 10 5 2 1 3 82 8 640
2019 Provides services to public 57 22 11 4 2 0 3 82 7 260
2019 Does not provide services to public 63 17 9 4 2 1 4 84 7 611

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 56 21 11 5 3 2 2 80 8 288
2020 Does not provide services to public 60 19 10 4 2 1 3 83 6 640
2019 Provides services to public 54 21 9 6 4 1 3 79 11 260
2019 Does not provide services to public 62 16 9 4 2 1 5 84 6 611

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 78 7 4 4 2 2 3 90 6 290
2020 Does not provide services to public 83 6 2 1 2 3 3 94 3 640
2019 Provides services to public 75 8 5 2 4 2 3 88 6 259
2019 Does not provide services to public 80 7 3 1 2 3 5 94 3 612

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 79 8 3 2 1 1 5 94 3 287
2020 Does not provide services to public 80 10 2 1 1 1 6 96 2 636
2019 Provides services to public 85 5 2 0 1 1 5 96 2 258
2019 Does not provide services to public 83 5 1 0 1 1 9 97 1 608

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 35 9 7 4 1 1 80 11 289
2020 Does not provide services to public 49 31 9 7 4 0 0 80 11 635
2019 Provides services to public 48 29 9 8 6 0 0 77 14 259
2019 Does not provide services to public 50 31 9 6 4 0 0 81 10 612
2018 Provides services to public 37 41 11 6 5 0 0 78 11 265
2018 Does not provide services to public 46 34 8 8 4 0 0 80 12 617
2017 Provides services to public 39 38 9 8 5 1 0 78 13 295
2017 Does not provide services to public 44 33 7 10 6 0 0 77 16 563
2014 Provides services to public 32 36 11 12 8 0 1 69 20 400
2014 Does not provide services to public 38 38 8 9 6 0 1 77 15 682

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 33 9 9 4 1 1 78 13 289
2020 Does not provide services to public 51 27 10 6 5 0 0 79 11 638
2019 Provides services to public 50 26 12 8 5 0 0 76 12 259
2019 Does not provide services to public 52 29 9 6 3 0 0 82 9 611
2018 Provides services to public 39 37 12 7 4 0 0 77 11 264
2018 Does not provide services to public 46 31 13 7 3 0 0 77 10 613
2017 Provides services to public 39 36 11 9 4 1 0 76 13 294
2017 Does not provide services to public 45 34 8 7 6 0 0 79 13 562
2014 Provides services to public 39 33 12 10 7 0 0 72 17 400
2014 Does not provide services to public 41 35 12 8 4 0 1 76 12 681

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 35 11 7 3 0 0 79 10 285
2020 Does not provide services to public 47 34 10 6 3 0 0 81 9 637
2019 Provides services to public 49 31 10 6 4 0 0 81 9 258
2019 Does not provide services to public 50 34 7 6 2 0 0 84 8 607
2018 Provides services to public 40 37 11 7 4 1 0 78 11 264
2018 Does not provide services to public 44 32 13 7 3 0 1 76 11 614
2017 Provides services to public 41 36 11 6 6 0 0 77 12 295
2017 Does not provide services to public 45 32 12 6 5 1 0 77 11 563
2014 Provides services to public 38 35 12 8 7 0 0 73 15 400
2014 Does not provide services to public 44 34 9 8 4 1 1 79 13 682

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 44 12 4 4 1 0 80 8 286
2020 Does not provide services to public 41 38 11 6 3 1 0 80 9 637
2019 Provides services to public 37 34 17 9 2 1 0 72 11 259
2019 Does not provide services to public 39 39 11 6 2 2 1 81 8 611
2018 Provides services to public 31 41 19 5 4 0 1 73 9 266
2018 Does not provide services to public 35 39 14 6 4 2 0 75 11 615
2017 Provides services to public 31 38 18 7 4 2 0 71 12 294
2017 Does not provide services to public 34 37 13 9 4 2 1 73 14 563

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 58 24 7 7 3 0 0 82 10 286
2020 Does not provide services to public 56 26 8 6 3 0 0 82 9 639
2019 Provides services to public 62 20 6 7 6 0 0 82 12 259
2019 Does not provide services to public 64 24 5 5 1 1 0 88 6 610
2018 Provides services to public 55 30 5 6 4 0 0 85 10 267
2018 Does not provide services to public 57 28 7 4 3 0 0 85 8 619
2017 Provides services to public 52 30 6 9 3 1 0 83 11 297
2017 Does not provide services to public 56 28 6 5 4 0 0 85 9 564
2014 Provides services to public 47 30 10 7 6 0 1 78 12 399
2014 Does not provide services to public 52 29 7 6 5 0 1 82 11 682

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 31 22 8 3 0 0 67 11 289
2020 Does not provide services to public 40 31 16 9 4 0 0 71 13 634
2019 Provides services to public 33 34 20 9 5 0 0 67 14 259
2019 Does not provide services to public 46 31 15 6 2 0 0 77 8 610
2018 Provides services to public 33 36 17 11 3 0 1 69 14 267
2018 Does not provide services to public 43 29 16 7 4 0 0 73 11 619
2017 Provides services to public 35 32 19 9 4 0 2 68 13 297
2017 Does not provide services to public 38 36 13 7 3 0 3 77 10 564
2014 Provides services to public 36 30 18 8 6 1 2 68 14 400
2014 Does not provide services to public 42 35 12 6 3 0 2 79 9 682

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 49 51 290
2020 Does not provide services to public 47 53 639

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 69 11 7 2 2 2 7 89 4 290
2020 Does not provide services to public 69 15 6 1 1 2 7 92 2 638

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Provides services to public 26 37 38 290
2020 Does not provide services to public 25 41 34 640
2019 Provides services to public 29 40 31 260
2019 Does not provide services to public 24 39 37 613
2018 Provides services to public 29 36 35 266
2018 Does not provide services to public 27 35 38 620
2017 Provides services to public 26 40 34 296
2017 Does not provide services to public 29 36 35 563
2014 Provides services to public 34 35 32 400
2014 Does not provide services to public 30 36 34 682

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Provides services to public 5 17 59 4 4 10 74
2020 Does not provide services to public 20 10 55 2 9 4 164
2019 Provides services to public 14 8 64 1 7 6 76
2019 Does not provide services to public 19 13 38 5 12 13 147
2018 Provides services to public 9 11 62 3 6 7 78
2018 Does not provide services to public 13 11 53 5 11 6 171
2017 Provides services to public 13 11 52 7 10 6 79
2017 Does not provide services to public 12 11 52 5 15 5 166
2014 Provides services to public 13 13 59 6 9999 9 135
2014 Does not provide services to public 19 7 52 9 9999 13 206
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 63 28 6 3 0 0 0 91 4 288
2020 Does not provide services to public 62 29 4 3 2 0 0 90 6 636
2019 Provides services to public 65 25 4 4 2 0 0 90 6 257
2019 Does not provide services to public 62 29 5 2 1 0 0 91 3 610
2018 Provides services to public 61 32 3 3 1 0 0 93 4 266
2018 Does not provide services to public 61 31 5 2 1 1 0 92 3 618
2017 Provides services to public 53 36 5 2 3 0 0 89 6 296
2017 Does not provide services to public 55 32 5 4 3 0 0 88 7 562
2014 Provides services to public 56 33 6 3 1 0 0 90 4 400
2014 Does not provide services to public 58 30 5 4 3 0 0 88 6 680

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 37 7 7 2 0 0 83 10 290
2020 Does not provide services to public 41 38 9 7 4 1 0 80 11 639
2019 Provides services to public 39 39 10 8 4 0 0 78 12 259
2019 Does not provide services to public 41 41 7 7 3 1 0 83 10 611
2018 Provides services to public 35 45 11 6 3 0 0 80 9 266
2018 Does not provide services to public 32 42 12 11 3 0 0 74 14 613
2017 Provides services to public 38 38 12 7 5 0 0 76 12 297
2017 Does not provide services to public 37 38 11 9 5 1 0 76 14 564
2014 Provides services to public 39 38 11 7 5 0 0 77 12 400
2014 Does not provide services to public 39 39 12 6 3 1 0 79 10 682

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 9 20 28 25 14 2 1 40 30 290
2020 Does not provide services to public 8 17 35 25 13 0 1 39 26 640
2019 Provides services to public 6 16 35 24 18 1 1 42 23 259
2019 Does not provide services to public 5 17 32 27 18 1 1 45 22 607
2018 Provides services to public 7 21 31 23 15 1 2 39 30 266
2018 Does not provide services to public 9 19 30 25 15 0 1 41 28 620
2017 Provides services to public 9 20 37 16 13 0 4 30 31 296
2017 Does not provide services to public 8 16 37 22 13 1 3 36 25 562
2014 Provides services to public 11 25 29 18 13 1 3 32 37 399
2014 Does not provide services to public 6 19 33 23 15 1 3 40 26 682

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 7 10 25 29 25 3 2 57 17 290
2020 Does not provide services to public 6 14 22 29 26 1 1 57 20 638
2019 Provides services to public 9 16 25 24 25 1 0 50 25 260
2019 Does not provide services to public 5 12 26 29 25 2 1 55 18 606
2018 Provides services to public 9 12 33 27 16 1 1 44 22 263
2018 Does not provide services to public 9 16 24 26 22 1 2 49 26 618
2017 Provides services to public 6 18 28 21 21 2 4 45 25 296
2017 Does not provide services to public 7 14 25 23 23 3 5 50 24 560
2014 Provides services to public 9 15 25 25 22 1 4 49 25 399
2014 Does not provide services to public 5 14 24 25 26 2 3 54 21 680

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 9 11 26 27 22 2 3 52 21 290
2020 Does not provide services to public 6 10 25 30 26 1 2 58 16 636
2019 Provides services to public 12 13 28 21 23 0 1 46 26 260
2019 Does not provide services to public 6 9 23 30 29 1 2 60 16 608
2018 Provides services to public 12 12 30 24 21 1 1 45 24 264
2018 Does not provide services to public 9 12 26 28 23 1 2 52 22 615
2017 Provides services to public 14 14 26 22 18 2 5 43 30 296
2017 Does not provide services to public 8 12 23 25 25 2 5 53 22 562
2014 Provides services to public 12 16 28 20 19 1 5 41 30 400
2014 Does not provide services to public 6 10 24 28 26 1 4 57 17 680

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 4 7 26 35 25 2 1 62 11 290
2020 Does not provide services to public 3 9 26 36 25 0 1 62 12 636
2019 Provides services to public 8 7 25 31 27 0 2 60 15 257
2019 Does not provide services to public 2 6 23 34 33 0 1 69 8 608
2018 Provides services to public 5 10 31 32 22 1 1 54 15 264
2018 Does not provide services to public 6 11 23 32 26 1 1 59 17 615
2017 Provides services to public 6 16 26 27 19 2 4 49 23 297
2017 Does not provide services to public 4 10 29 30 24 1 3 56 14 560
2014 Provides services to public 5 14 29 29 19 1 3 50 19 400
2014 Does not provide services to public 3 12 24 34 24 0 3 60 15 677

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 9 17 24 24 22 2 1 48 27 289
2020 Does not provide services to public 8 16 25 26 22 1 1 50 24 640
2019 Provides services to public 11 15 26 22 23 2 1 46 27 260
2019 Does not provide services to public 7 14 24 26 27 1 2 54 21 607
2018 Provides services to public 9 17 33 21 16 2 2 39 27 264
2018 Does not provide services to public 9 18 24 24 21 1 3 47 28 617
2017 Provides services to public 14 21 20 19 19 3 5 41 37 296
2017 Does not provide services to public 10 16 29 22 17 1 4 42 28 561
2014 Provides services to public 15 17 26 19 18 2 4 38 34 400
2014 Does not provide services to public 11 20 25 17 22 1 5 41 33 679

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 7 11 27 26 22 4 2 52 19 289
2020 Does not provide services to public 6 11 18 29 31 3 2 63 18 636
2019 Provides services to public 10 17 28 21 20 2 1 43 28 259
2019 Does not provide services to public 3 13 25 27 25 3 3 55 18 604
2018 Provides services to public 10 14 31 22 17 3 3 42 25 265
2018 Does not provide services to public 8 15 23 26 24 2 3 52 24 614
2017 Provides services to public 7 18 24 24 19 3 5 47 27 296
2017 Does not provide services to public 7 12 27 22 23 2 5 49 21 562
2014 Provides services to public 6 17 23 27 21 2 4 51 24 397
2014 Does not provide services to public 4 10 23 28 27 2 6 59 16 680

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 7 8 28 31 22 3 1 55 16 289
2020 Does not provide services to public 6 9 27 30 26 1 2 57 15 635
2019 Provides services to public 12 10 27 24 23 2 2 49 23 260
2019 Does not provide services to public 5 10 26 29 26 1 2 57 16 610
2018 Provides services to public 8 16 29 27 16 2 2 45 25 263
2018 Does not provide services to public 7 12 27 28 22 2 2 52 20 616
2017 Provides services to public 8 12 32 22 18 4 4 44 22 296
2017 Does not provide services to public 8 10 27 27 22 2 4 52 19 562
2014 Provides services to public 11 17 29 20 17 2 4 39 29 397
2014 Does not provide services to public 6 14 27 26 23 1 3 51 21 677

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 9 12 27 27 24 1 0 52 21 290
2020 Does not provide services to public 2 9 28 33 27 0 1 61 11 638
2019 Provides services to public 8 12 28 28 22 0 1 51 20 260
2019 Does not provide services to public 4 13 26 29 27 0 1 57 17 606

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 31 38 11 12 6 2 0 70 18 289
2020 Does not provide services to public 33 37 13 10 6 2 0 71 16 633
2019 Provides services to public 27 39 12 11 10 1 0 67 21 257
2019 Does not provide services to public 27 37 13 15 5 3 0 66 21 609

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 58 23 7 6 5 1 0 82 11 289
2020 Does not provide services to public 59 23 7 7 4 1 0 82 11 639
2019 Provides services to public 55 22 7 8 8 0 0 77 15 260
2019 Does not provide services to public 58 24 6 8 2 1 0 83 11 613
2018 Provides services to public 45 32 8 10 5 1 0 77 15 265
2018 Does not provide services to public 51 27 8 9 4 0 0 79 13 616
2017 Provides services to public 45 28 9 9 8 0 0 73 17 297
2017 Does not provide services to public 53 26 8 7 5 1 0 80 12 563
2014 Provides services to public 43 29 10 10 7 1 1 73 17 400
2014 Does not provide services to public 49 25 9 9 6 0 1 76 15 682

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 64 25 3 6 2 0 0 89 8 289
2020 Does not provide services to public 63 25 4 5 2 0 0 88 7 635
2019 Provides services to public 53 31 5 7 4 0 0 84 11 259
2019 Does not provide services to public 65 22 6 6 1 0 0 87 7 613
2018 Provides services to public 49 34 7 7 2 0 0 83 10 261
2018 Does not provide services to public 53 33 5 7 2 0 0 86 9 614
2017 Provides services to public 45 37 6 7 4 0 0 82 12 296
2017 Does not provide services to public 56 32 4 5 2 0 0 89 7 563
2014 Provides services to public 45 35 9 8 3 0 0 80 11 400
2014 Does not provide services to public 50 32 7 6 4 0 1 84 10 682

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 56 29 7 5 2 1 0 86 7 287
2020 Does not provide services to public 55 31 7 3 3 1 0 87 6 637
2019 Provides services to public 48 35 7 7 4 0 0 83 10 260
2019 Does not provide services to public 59 28 7 4 1 1 0 88 5 611
2018 Provides services to public 44 40 11 2 1 1 0 85 4 264
2018 Does not provide services to public 50 35 8 4 2 0 0 86 7 618

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 50 29 10 6 3 2 0 81 9 288
2020 Does not provide services to public 51 32 8 5 3 1 0 84 8 635
2019 Provides services to public 46 35 9 6 3 0 0 81 10 260
2019 Does not provide services to public 55 28 8 4 3 1 0 84 7 609
2018 Provides services to public 53 30 8 5 3 1 0 84 8 266
2018 Does not provide services to public 52 33 7 5 2 1 0 86 8 618
2017 Provides services to public 43 38 9 7 2 1 0 82 9 293
2017 Does not provide services to public 52 33 8 3 3 1 0 86 6 563
2014 Provides services to public 45 33 11 6 4 1 1 79 9 399
2014 Does not provide services to public 49 33 9 6 2 1 0 83 8 682

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 48 31 11 3 3 3 1 82 7 288
2020 Does not provide services to public 49 28 12 5 2 4 0 80 7 640
2019 Provides services to public 54 26 12 4 3 1 0 81 7 260
2019 Does not provide services to public 54 28 10 3 1 4 0 86 4 608
2018 Provides services to public 48 31 11 4 3 2 1 82 7 265
2018 Does not provide services to public 48 31 12 4 2 2 0 81 6 616
2017 Provides services to public 42 35 12 5 2 3 1 80 8 296
2017 Does not provide services to public 48 30 13 4 2 3 0 80 6 563
2014 Provides services to public 44 32 12 5 3 4 1 80 8 400
2014 Does not provide services to public 49 30 10 4 2 5 1 83 6 682

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 66 21 8 2 2 0 0 87 5 290
2020 Does not provide services to public 68 21 5 3 2 0 0 90 5 637
2019 Provides services to public 62 24 6 4 4 0 0 86 8 260
2019 Does not provide services to public 66 25 4 2 2 0 0 92 4 611
2018 Provides services to public 63 26 6 3 2 0 0 89 5 264
2018 Does not provide services to public 59 29 6 4 2 0 0 88 6 618
2017 Provides services to public 49 35 9 4 3 0 0 84 7 293
2017 Does not provide services to public 59 30 5 3 3 0 0 89 6 563
2014 Provides services to public 53 31 8 4 4 0 0 84 8 400
2014 Does not provide services to public 59 29 5 4 3 0 0 88 7 682

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 51 20 10 5 4 5 4 79 10 290
2020 Does not provide services to public 58 19 10 3 3 4 2 83 6 640

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 26 20 8 3 7 1 66 12 290
2020 Does not provide services to public 37 28 17 6 4 7 1 71 10 638

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 28 8 6 4 2 3 81 11 289
2020 Does not provide services to public 55 26 7 4 4 3 2 85 8 637

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 26 14 7 5 7 5 70 14 289
2020 Does not provide services to public 37 28 14 6 6 5 5 72 13 639
2019 Provides services to public 40 21 15 9 9 5 2 65 19 259
2019 Does not provide services to public 36 27 15 7 4 7 4 71 13 612
2018 Provides services to public 27 28 19 9 7 6 3 62 17 265
2018 Does not provide services to public 29 28 17 11 5 7 4 63 18 617
2017 Provides services to public 32 30 15 9 9 3 3 65 20 297
2017 Does not provide services to public 33 27 15 6 6 7 5 68 14 564
2014 Provides services to public 28 26 16 11 11 4 5 59 24 400
2014 Does not provide services to public 35 28 11 10 7 4 5 69 19 682

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 30 9 5 5 2 0 80 11 288
2020 Does not provide services to public 46 30 10 9 4 1 1 77 13 638
2019 Provides services to public 48 28 7 9 7 1 0 76 16 260
2019 Does not provide services to public 47 29 9 7 4 3 1 80 11 609
2018 Provides services to public 38 37 10 9 3 2 2 77 12 266
2018 Does not provide services to public 41 31 11 9 4 2 1 74 14 615
2017 Provides services to public 39 31 14 9 4 2 1 73 13 297
2017 Does not provide services to public 44 31 10 8 4 3 1 77 12 563
2014 Provides services to public 43 33 10 7 5 1 1 77 13 400
2014 Does not provide services to public 47 29 9 7 5 2 1 79 12 682

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 50 28 9 7 4 1 0 80 11 288
2020 Does not provide services to public 44 31 15 5 3 1 0 76 8 637
2019 Provides services to public 42 30 12 9 7 2 0 72 16 259
2019 Does not provide services to public 43 34 14 5 3 1 0 78 8 610
2018 Provides services to public 37 35 15 8 4 1 0 73 12 266
2018 Does not provide services to public 38 31 15 9 4 2 0 71 14 615

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 18 16 8 7 10 2 64 18 286
2020 Does not provide services to public 33 22 15 7 9 9 4 64 19 639
2019 Provides services to public 30 20 16 8 13 10 3 57 24 258
2019 Does not provide services to public 31 22 15 9 8 12 4 63 20 608
2018 Provides services to public 17 22 20 12 12 12 4 47 29 265
2018 Does not provide services to public 27 21 15 10 11 12 4 57 25 616
2017 Provides services to public 22 20 18 12 15 10 3 48 31 297
2017 Does not provide services to public 24 19 16 11 11 13 5 53 27 563
2014 Provides services to public 19 16 18 12 15 13 7 44 33 400
2014 Does not provide services to public 24 18 16 13 11 11 7 51 30 682

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 50 37 3 8 2 0 0 87 10 290
2020 Does not provide services to public 48 39 3 8 2 0 0 88 9 638

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 35 6 8 1 0 1 85 9 288
2020 Does not provide services to public 46 37 8 7 2 0 1 83 9 640
2019 Provides services to public 63 26 3 6 3 0 0 89 9 258
2019 Does not provide services to public 63 23 3 8 3 0 0 86 10 611
2017 Provides services to public 50 34 3 8 5 0 0 83 13 297
2017 Does not provide services to public 63 22 5 7 3 0 0 86 10 562
2014 Provides services to public 56 22 5 9 8 0 1 78 17 400
2014 Does not provide services to public 58 26 6 6 4 0 1 84 10 681

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 54 31 7 6 1 0 0 85 8 285
2020 Does not provide services to public 54 33 6 5 2 0 0 87 7 632
2019 Provides services to public 61 26 3 8 2 0 0 87 11 259
2019 Does not provide services to public 66 24 6 3 1 0 0 90 4 606
2017 Provides services to public 52 35 6 5 1 0 0 88 6 296
2017 Does not provide services to public 60 28 7 3 2 0 0 88 6 564
2014 Provides services to public 55 30 7 6 1 0 0 85 8 399
2014 Does not provide services to public 60 29 6 3 2 0 1 89 5 682

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 76 18 2 3 1 0 0 95 3 289
2020 Does not provide services to public 80 14 3 1 1 1 0 95 2 637
2017 Provides services to public 70 22 4 2 1 1 1 93 3 296
2017 Does not provide services to public 79 14 3 1 1 1 1 95 2 562
2014 Provides services to public 72 19 4 3 1 0 1 91 4 400
2014 Does not provide services to public 78 16 2 1 1 0 1 95 3 681

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 58 18 8 3 6 2 4 81 10 289
2020 Does not provide services to public 53 23 11 4 4 3 4 81 8 639
2019 Provides services to public 59 17 8 6 3 3 4 82 10 260
2019 Does not provide services to public 57 21 9 2 4 3 3 83 7 611

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 10 90 290
2020 Does not provide services to public 8 92 639
2019 Provides services to public 14 86 260
2019 Does not provide services to public 8 92 612
2018 Provides services to public 16 84 263
2018 Does not provide services to public 12 88 620

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 32 68 29
2020 Does not provide services to public 40 60 50
2019 Provides services to public 50 50 35
2019 Does not provide services to public 42 58 48
2018 Provides services to public 54 46 43
2018 Does not provide services to public 53 47 79

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 76 24 29
2020 Does not provide services to public 73 27 50
2019 Provides services to public 54 46 35
2019 Does not provide services to public 68 32 48
2018 Provides services to public 48 52 43
2018 Does not provide services to public 63 37 79

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 29
2020 Does not provide services to public 0 100 50

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 18 82 35
2019 Does not provide services to public 0 100 48

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 13 87 43
2018 Does not provide services to public 0 100 79

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 36 64 29
2020 Does not provide services to public 35 65 50
2019 Provides services to public 45 55 35
2019 Does not provide services to public 32 68 48
2018 Provides services to public 38 62 43
2018 Does not provide services to public 55 45 78

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 44 56 29
2020 Does not provide services to public 50 50 50
2019 Provides services to public 43 57 35
2019 Does not provide services to public 38 62 48
2018 Provides services to public 37 63 43
2018 Does not provide services to public 46 54 78

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 43 57 29
2020 Does not provide services to public 46 54 50
2019 Provides services to public 40 60 35
2019 Does not provide services to public 47 53 48
2018 Provides services to public 49 51 43
2018 Does not provide services to public 43 57 78

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 36 64 29
2020 Does not provide services to public 41 59 50
2019 Provides services to public 34 66 35
2019 Does not provide services to public 49 51 48
2018 Provides services to public 47 53 43
2018 Does not provide services to public 36 64 78

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 29 71 29
2020 Does not provide services to public 36 64 50
2019 Provides services to public 25 75 35
2019 Does not provide services to public 34 66 48
2018 Provides services to public 40 60 43
2018 Does not provide services to public 37 63 78

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 59 41 29
2020 Does not provide services to public 41 59 50
2019 Provides services to public 60 40 35
2019 Does not provide services to public 51 49 48
2018 Provides services to public 57 43 43
2018 Does not provide services to public 54 46 78

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 41 59 29
2020 Does not provide services to public 46 54 50
2019 Provides services to public 40 60 35
2019 Does not provide services to public 34 66 48
2018 Provides services to public 41 59 43
2018 Does not provide services to public 36 64 78

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 29
2020 Does not provide services to public 0 100 50

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 35
2019 Does not provide services to public 15 85 48

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 58 42 29
2020 Does not provide services to public 49 51 50
2019 Provides services to public 54 46 35
2019 Does not provide services to public 51 49 48
2018 Provides services to public 34 66 43
2018 Does not provide services to public 39 61 78

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 25 75 29
2020 Does not provide services to public 22 78 50
2019 Provides services to public 31 69 35
2019 Does not provide services to public 20 80 48
2018 Provides services to public 16 84 43
2018 Does not provide services to public 24 76 78

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 27 73 29
2020 Does not provide services to public 15 85 50
2019 Provides services to public 16 84 35
2019 Does not provide services to public 19 81 48

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 54 46 29
2020 Does not provide services to public 58 42 50
2019 Provides services to public 48 52 35
2019 Does not provide services to public 54 46 47
2018 Provides services to public 70 30 43
2018 Does not provide services to public 63 37 79

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 43 57 29
2020 Does not provide services to public 22 78 50
2019 Provides services to public 25 75 35
2019 Does not provide services to public 12 88 47
2018 Provides services to public 36 64 43
2018 Does not provide services to public 28 72 79

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 36 64 29
2020 Does not provide services to public 34 66 50
2019 Provides services to public 18 82 35
2019 Does not provide services to public 19 81 47
2018 Provides services to public 17 83 43
2018 Does not provide services to public 16 84 79

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 23 77 29
2020 Does not provide services to public 12 88 50

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 11 89 43
2018 Does not provide services to public 8 92 79

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 17 83 29
2020 Does not provide services to public 23 77 50
2019 Provides services to public 25 75 35
2019 Does not provide services to public 29 71 47
2018 Provides services to public 23 77 43
2018 Does not provide services to public 22 78 79

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 22 78 40
2018 Does not provide services to public 23 77 75

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 17 83 40
2018 Does not provide services to public 13 87 75

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 26 74 40
2018 Does not provide services to public 10 90 75

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 17 83 40
2018 Does not provide services to public 7 93 75

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 24 76 40
2018 Does not provide services to public 32 68 75

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 38 62 40
2018 Does not provide services to public 47 53 75

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 58 42 40
2018 Does not provide services to public 49 51 75

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 29 13 15 4 5 26 8 64 14 290
2020 Does not provide services to public 27 15 12 4 4 30 8 68 13 638
2019 Provides services to public 24 14 20 5 8 20 9 54 18 260
2019 Does not provide services to public 26 13 13 4 3 29 11 65 13 613
2018 Provides services to public 17 18 22 6 6 25 6 50 18 265
2018 Does not provide services to public 25 13 15 5 7 26 8 58 19 618
2017 Provides services to public 20 14 17 8 8 23 9 50 25 296
2017 Does not provide services to public 20 14 16 6 5 27 12 56 18 564
2014 Provides services to public 20 12 16 9 7 26 11 51 25 399
2014 Does not provide services to public 20 14 15 8 5 28 10 55 20 682

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 47 25 14 3 4 7 1 77 8 290
2020 Does not provide services to public 43 25 15 4 3 9 1 75 8 638
2019 Provides services to public 41 28 11 6 6 8 1 75 13 260
2019 Does not provide services to public 47 25 13 4 3 9 1 79 7 613
2018 Provides services to public 35 30 15 5 6 8 0 71 12 264
2018 Does not provide services to public 38 26 17 5 4 10 0 71 10 616
2017 Provides services to public 34 24 19 5 7 9 1 65 14 296
2017 Does not provide services to public 36 23 16 7 5 12 1 68 13 564
2014 Provides services to public 32 24 17 7 5 12 2 66 15 399
2014 Does not provide services to public 34 26 17 6 4 11 1 68 12 682

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 7 93 289
2020 Does not provide services to public 5 95 640
2019 Provides services to public 8 92 259
2019 Does not provide services to public 5 95 609
2018 Provides services to public 7 93 266
2018 Does not provide services to public 5 95 620

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 31 69 19
2020 Does not provide services to public 43 57 30
2019 Provides services to public 55 45 19
2019 Does not provide services to public 36 64 32
2018 Provides services to public 52 48 18
2018 Does not provide services to public 35 65 30

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 38 62 18
2018 Does not provide services to public 85 15 30

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 19
2020 Does not provide services to public 0 100 30

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 19
2019 Does not provide services to public 0 100 32

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 39 61 19
2020 Does not provide services to public 27 73 30
2019 Provides services to public 52 48 19
2019 Does not provide services to public 26 74 31
2018 Provides services to public 57 43 18
2018 Does not provide services to public 31 69 30

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 28 72 19
2020 Does not provide services to public 16 84 30
2019 Provides services to public 34 66 19
2019 Does not provide services to public 23 77 31
2018 Provides services to public 27 73 18
2018 Does not provide services to public 17 83 30

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 26 74 19
2019 Does not provide services to public 21 79 31

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 31 69 19
2019 Does not provide services to public 28 72 31

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 32 68 19
2020 Does not provide services to public 19 81 30
2019 Provides services to public 25 75 19
2019 Does not provide services to public 25 75 31

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 19
2019 Does not provide services to public 0 100 31

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 31 69 19
2020 Does not provide services to public 17 83 30

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 19
2020 Does not provide services to public 0 100 30
2019 Provides services to public 0 100 19
2019 Does not provide services to public 0 100 31
2018 Provides services to public 0 100 18
2018 Does not provide services to public 0 100 30

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 18
2018 Does not provide services to public 21 79 30

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 19
2020 Does not provide services to public 0 100 30
2019 Provides services to public 0 100 19
2019 Does not provide services to public 0 100 31
2018 Provides services to public 0 100 18
2018 Does not provide services to public 0 100 30

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 53 47 19
2019 Does not provide services to public 35 65 31
2018 Provides services to public 43 57 18
2018 Does not provide services to public 28 72 30

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 19
2020 Does not provide services to public 16 84 30

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 19
2019 Does not provide services to public 16 84 31

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 19
2020 Does not provide services to public 0 100 30
2018 Provides services to public 0 100 18
2018 Does not provide services to public 0 100 30

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 36 64 19
2020 Does not provide services to public 40 60 30
2019 Provides services to public 42 58 19
2019 Does not provide services to public 48 52 31
2018 Provides services to public 35 65 18
2018 Does not provide services to public 56 44 30

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 18
2018 Does not provide services to public 0 100 29

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 18
2018 Does not provide services to public 0 100 29

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 54 46 18
2018 Does not provide services to public 63 37 29

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 18
2018 Does not provide services to public 0 100 29

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 31 11 16 2 3 30 7 66 8 288
2020 Does not provide services to public 28 12 15 3 3 32 7 67 9 637
2019 Provides services to public 28 9 20 5 5 24 9 55 15 260
2019 Does not provide services to public 25 11 14 2 3 34 12 67 8 612
2018 Provides services to public 19 14 22 3 3 32 7 54 10 267
2018 Does not provide services to public 25 12 16 2 3 34 7 64 9 617
2017 Provides services to public 21 12 18 3 4 31 12 57 11 297
2017 Does not provide services to public 19 13 14 2 2 36 13 63 8 564
2014 Provides services to public 20 12 16 2 5 31 14 58 12 399
2014 Does not provide services to public 21 13 16 3 2 35 11 63 8 681

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 23 16 4 3 8 1 74 8 289
2020 Does not provide services to public 42 25 16 3 4 10 1 75 7 635
2019 Provides services to public 43 22 16 4 4 9 1 73 9 260
2019 Does not provide services to public 47 23 13 2 2 12 1 80 5 610
2018 Provides services to public 36 27 15 4 5 12 1 73 9 267
2018 Does not provide services to public 40 26 15 3 2 13 1 77 7 616
2017 Provides services to public 34 23 18 4 4 14 4 70 9 296
2017 Does not provide services to public 38 26 13 3 2 15 2 78 6 561
2014 Provides services to public 36 23 18 3 3 14 3 70 8 400
2014 Does not provide services to public 37 27 14 3 2 16 1 77 6 679

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 11 89 287
2020 Does not provide services to public 6 94 637

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 12 88 287
2020 Does not provide services to public 10 90 639
2019 Provides services to public 16 84 259
2019 Does not provide services to public 15 85 612
2017 Provides services to public 21 79 297
2017 Does not provide services to public 15 85 563
2014 Provides services to public 19 81 400
2014 Does not provide services to public 14 86 681

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 51 49 36
2020 Does not provide services to public 40 60 64

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 85 15 35
2020 Does not provide services to public 89 11 65
2019 Provides services to public 90 10 41
2019 Does not provide services to public 82 18 91
2017 Provides services to public 81 19 61
2017 Does not provide services to public 80 20 86
2014 Provides services to public 85 15 75
2014 Does not provide services to public 80 20 96

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 65 23 3 8 0 0 0 88 8 30
2020 Does not provide services to public 52 34 11 3 0 0 0 85 3 58
2019 Provides services to public 52 34 5 8 0 0 0 86 8 35
2019 Does not provide services to public 67 22 3 7 1 0 0 89 8 74
2017 Provides services to public 57 32 4 5 2 0 0 89 7 49
2017 Does not provide services to public 59 26 4 4 3 0 3 88 8 69
2014 Provides services to public 70 17 3 5 3 0 2 89 8 64
2014 Does not provide services to public 69 21 4 6 0 0 0 90 6 77

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 58 23 7 4 4 1 3 85 8 289
2020 Does not provide services to public 59 26 7 2 1 2 3 90 3 639
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 52 28 8 8 4 1 0 81 11 288
2020 Does not provide services to public 49 28 10 7 4 2 0 79 11 637

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 55 31 7 5 1 0 0 87 7 290
2020 Does not provide services to public 59 30 6 3 1 1 0 90 4 640

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 54 31 7 7 1 1 0 85 8 290
2020 Does not provide services to public 59 27 6 4 2 1 0 88 6 639

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 54 31 8 3 1 1 2 87 4 288
2020 Does not provide services to public 55 28 10 3 1 1 1 85 4 635

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 58 28 7 2 1 1 2 89 4 289
2020 Does not provide services to public 64 23 6 2 0 1 3 91 2 637

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 71 14 4 3 1 3 5 92 4 290
2020 Does not provide services to public 77 11 4 1 1 5 2 94 2 639

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 64 25 8 2 1 0 0 89 3 290
2020 Does not provide services to public 63 25 7 3 1 2 0 89 4 638

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 58 24 7 5 5 1 1 82 10 289
2020 Does not provide services to public 60 23 6 5 2 0 2 86 8 636

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 69 21 4 4 2 0 0 90 6 289
2020 Does not provide services to public 68 22 5 2 1 1 0 91 3 639

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 99 1 90
2020 Does not provide services to public 95 5 199

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 24 29 18 18 8 1 2 55 27 89
2020 Does not provide services to public 32 30 16 14 7 0 2 62 21 190

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 51 35 6 5 2 1 0 87 7 290
2020 Does not provide services to public 54 28 11 4 2 1 0 83 6 639
2019 Provides services to public 44 33 14 5 2 1 1 78 7 260
2019 Does not provide services to public 46 34 11 5 1 3 0 82 6 610
2018 Provides services to public 39 39 13 6 1 3 0 80 8 266
2018 Does not provide services to public 41 34 12 7 2 3 0 78 10 620
2017 Provides services to public 33 37 15 8 4 3 0 72 13 295
2017 Does not provide services to public 32 39 12 8 5 4 0 74 13 564

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 27 11 9 8 1 1 71 17 290
2020 Does not provide services to public 46 25 10 11 6 1 1 72 17 637

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 57 25 9 4 4 1 1 83 8 290
2020 Does not provide services to public 58 22 10 3 3 2 2 83 6 638

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 28 11 7 5 0 0 77 12 290
2020 Does not provide services to public 45 30 12 7 5 1 0 76 12 639
2019 Provides services to public 40 34 13 6 7 0 0 74 13 258
2019 Does not provide services to public 41 34 13 8 3 1 0 76 11 612
2018 Provides services to public 31 33 18 12 5 1 0 64 17 267
2018 Does not provide services to public 35 33 12 10 6 4 0 71 17 620
2017 Provides services to public 26 37 17 9 9 1 0 65 18 297
2017 Does not provide services to public 29 38 13 10 8 2 0 69 18 562

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 41 11 11 2 0 0 76 13 90
2020 Does not provide services to public 39 41 9 7 3 0 0 81 10 199
2019 Provides services to public 44 34 9 7 4 0 1 80 11 75
2019 Does not provide services to public 40 37 11 6 2 2 1 80 9 185

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 39 27 18 8 6 0 2 67 14 289
2020 Does not provide services to public 44 28 13 7 7 0 1 73 14 639

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 37 32 17 8 6 0 0 69 14 288
2020 Does not provide services to public 44 28 15 7 6 0 1 72 13 640
2019 Provides services to public 31 26 16 14 12 0 1 57 27 259
2019 Does not provide services to public 36 27 15 10 11 1 0 64 21 612
2018 Provides services to public 30 27 19 10 12 0 1 58 23 265
2018 Does not provide services to public 27 29 18 11 13 0 2 58 24 618
2017 Provides services to public 33 21 15 12 14 2 3 57 27 297
2017 Does not provide services to public 30 28 17 12 10 0 3 60 22 561

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 17 28 29 15 10 0 0 46 26 290
2020 Does not provide services to public 22 27 27 13 11 0 0 49 23 640
2019 Provides services to public 22 29 28 11 10 0 0 51 21 257
2019 Does not provide services to public 29 32 22 10 6 0 0 62 16 611
2018 Provides services to public 16 28 29 16 10 0 0 44 27 264
2018 Does not provide services to public 22 32 22 13 9 0 1 55 22 618
2017 Provides services to public 14 27 28 19 9 1 2 42 29 296
2017 Does not provide services to public 21 32 27 10 10 0 1 53 20 563

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 30 20 9 4 0 1 66 13 289
2020 Does not provide services to public 37 31 19 8 5 0 0 68 13 637
2019 Provides services to public 40 27 19 7 5 0 2 68 13 257
2019 Does not provide services to public 47 27 15 6 3 1 0 75 9 607
2018 Provides services to public 28 32 21 11 7 0 2 61 18 266
2018 Does not provide services to public 36 30 17 9 6 0 1 67 16 612
2017 Provides services to public 26 29 24 12 7 0 2 57 19 296
2017 Does not provide services to public 33 33 19 7 5 0 2 67 13 563

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 27 24 21 14 13 1 0 52 27 288
2020 Does not provide services to public 27 28 19 14 10 1 1 56 24 637
2019 Provides services to public 27 22 22 15 13 0 1 49 29 259
2019 Does not provide services to public 31 28 19 13 7 1 1 60 21 608
2018 Provides services to public 19 24 27 19 10 0 0 43 29 265
2018 Does not provide services to public 28 23 23 11 14 1 1 52 25 616
2017 Provides services to public 22 21 22 15 16 1 2 44 33 295
2017 Does not provide services to public 24 24 22 16 10 1 3 50 27 561

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 25 16 5 3 0 3 76 8 289
2020 Does not provide services to public 48 23 14 7 5 0 2 73 12 640
2019 Provides services to public 55 27 8 3 3 0 4 86 6 257
2019 Does not provide services to public 60 21 10 4 2 0 3 84 6 608
2018 Provides services to public 52 20 16 5 2 1 4 75 8 263
2018 Does not provide services to public 53 22 11 6 4 0 4 78 11 616
2017 Provides services to public 48 18 13 6 5 1 9 74 12 295
2017 Does not provide services to public 48 24 11 5 5 1 6 78 10 561

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 28 28 20 13 10 0 0 57 23 290
2020 Does not provide services to public 36 28 19 10 7 0 0 64 17 638
2019 Provides services to public 44 22 18 7 8 0 0 67 15 258
2019 Does not provide services to public 47 24 17 7 4 0 0 72 11 612
2018 Provides services to public 38 30 18 8 6 0 0 68 14 265
2018 Does not provide services to public 43 26 16 7 7 0 1 69 14 618
2017 Provides services to public 38 26 19 11 5 0 1 64 17 295
2017 Does not provide services to public 37 31 19 8 5 0 0 68 13 559

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 33 22 18 11 11 0 5 58 23 289
2020 Does not provide services to public 40 22 14 10 7 0 7 67 19 636

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 28 17 7 2 0 0 74 9 287
2020 Does not provide services to public 44 30 12 8 4 1 1 76 12 637
2019 Provides services to public 40 33 16 6 5 0 1 73 11 260
2019 Does not provide services to public 46 31 13 6 3 1 1 78 9 610
2018 Provides services to public 35 33 21 6 5 0 1 69 10 263
2018 Does not provide services to public 36 34 15 7 6 1 1 72 13 615
2017 Provides services to public 38 30 17 9 5 0 2 69 14 295
2017 Does not provide services to public 37 31 17 8 4 0 1 70 12 561

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 34 35 18 8 5 1 0 69 13 286
2020 Does not provide services to public 35 31 19 8 6 0 1 67 14 636
2019 Provides services to public 33 37 17 6 6 0 1 71 12 258
2019 Does not provide services to public 39 31 16 10 3 0 0 71 12 610
2018 Provides services to public 34 29 23 10 5 0 0 63 15 265
2018 Does not provide services to public 32 34 17 10 6 0 1 67 16 615
2017 Provides services to public 31 29 18 14 6 1 1 61 21 295
2017 Does not provide services to public 31 31 22 9 6 0 1 63 15 562

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 42 27 19 7 4 0 0 70 11 287
2020 Does not provide services to public 43 26 15 9 5 0 1 70 14 637
2019 Provides services to public 42 29 12 10 5 0 1 72 15 259
2019 Does not provide services to public 45 28 13 8 4 1 0 74 13 610
2018 Provides services to public 38 33 13 11 5 0 0 71 16 264
2018 Does not provide services to public 37 31 16 10 5 0 1 68 16 614
2017 Provides services to public 39 23 20 9 8 0 1 63 17 295
2017 Does not provide services to public 35 34 16 8 6 0 1 69 15 560

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 54 26 9 7 5 0 0 80 12 288
2020 Does not provide services to public 58 22 9 6 5 0 1 81 11 635
2019 Provides services to public 54 21 11 8 5 0 1 76 12 260
2019 Does not provide services to public 58 22 10 5 4 1 0 81 9 610

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 34 31 22 9 3 0 0 65 13 288
2020 Does not provide services to public 34 30 20 9 6 0 0 65 15 639

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 34 20 5 4 1 0 71 9 289
2020 Does not provide services to public 41 32 17 6 3 0 0 73 9 637
2019 Provides services to public 44 26 20 6 4 0 0 70 11 257
2019 Does not provide services to public 53 29 12 4 2 1 0 83 5 608
2018 Provides services to public 39 35 17 6 3 0 1 74 9 262
2018 Does not provide services to public 42 34 12 8 3 0 1 78 11 611
2017 Provides services to public 37 34 16 7 4 1 2 73 11 295
2017 Does not provide services to public 40 34 15 7 3 0 1 75 10 559

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 57 23 14 3 3 0 1 80 6 288
2020 Does not provide services to public 56 25 12 4 1 0 1 82 6 635
2019 Provides services to public 66 16 9 4 4 0 1 83 8 258
2019 Does not provide services to public 69 17 8 2 1 0 1 88 4 608
2018 Provides services to public 62 24 10 3 1 0 1 86 4 263
2018 Does not provide services to public 65 19 9 3 2 0 2 86 5 609
2017 Provides services to public 63 19 8 6 3 0 1 83 9 297
2017 Does not provide services to public 68 19 7 3 2 0 1 88 5 562

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 37 12 4 4 0 0 79 9 288
2020 Does not provide services to public 44 35 14 4 2 0 0 80 6 636

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 72 16 5 2 2 0 3 91 4 289
2020 Does not provide services to public 78 11 4 2 0 1 4 93 2 637
2019 Provides services to public 77 11 5 2 1 1 4 93 2 255
2019 Does not provide services to public 83 7 3 1 1 1 5 96 2 606
2018 Provides services to public 78 11 6 1 1 0 3 92 2 262
2018 Does not provide services to public 79 10 4 1 1 1 4 93 3 613

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 78 9 5 3 2 1 3 90 6 290
2020 Does not provide services to public 82 7 3 2 2 1 2 92 4 636
2019 Provides services to public 69 13 6 4 5 1 2 84 9 260
2019 Does not provide services to public 82 6 4 2 2 1 2 91 5 612
2018 Provides services to public 70 14 6 4 4 1 1 86 8 264
2018 Does not provide services to public 75 9 6 3 3 0 3 88 6 614
2017 Provides services to public 69 13 7 4 3 0 4 85 7 296
2017 Does not provide services to public 74 11 7 3 2 0 3 88 5 561

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 70 19 6 2 1 0 2 91 3 288
2020 Does not provide services to public 72 17 5 2 2 0 1 90 4 634
2019 Provides services to public 57 25 12 4 2 0 0 82 6 260
2019 Does not provide services to public 62 23 8 3 2 1 1 87 5 607
2018 Provides services to public 48 32 11 5 2 0 1 81 8 265
2018 Does not provide services to public 58 25 10 3 2 0 1 85 5 619
2017 Provides services to public 57 24 9 5 3 0 2 83 8 297
2017 Does not provide services to public 58 29 6 4 1 0 2 89 5 561

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 72 11 6 4 4 0 2 86 8 289
2020 Does not provide services to public 68 14 7 5 4 0 1 83 10 637
2019 Provides services to public 65 15 6 6 6 0 1 81 12 259
2019 Does not provide services to public 67 15 8 4 5 0 1 84 8 610
2018 Provides services to public 59 21 10 5 4 0 1 81 9 265
2018 Does not provide services to public 58 19 9 6 5 0 2 80 11 615
2017 Provides services to public 54 20 10 8 4 0 4 77 12 296
2017 Does not provide services to public 62 19 8 5 4 0 2 83 9 561

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 64 12 4 3 0 0 16 91 4 290
2020 Does not provide services to public 64 11 5 2 0 0 18 91 3 637
2019 Provides services to public 55 14 6 2 2 0 21 87 4 260
2019 Does not provide services to public 59 11 4 1 1 0 23 92 3 610
2018 Provides services to public 49 17 6 1 1 1 25 88 3 264
2018 Does not provide services to public 55 13 5 1 0 0 26 92 2 610
2017 Provides services to public 54 13 6 1 1 0 25 90 3 297
2017 Does not provide services to public 59 12 4 1 1 0 23 93 2 561

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 60 25 10 2 1 0 1 86 4 288
2020 Does not provide services to public 74 15 6 1 1 0 3 92 2 640
2019 Provides services to public 60 25 7 3 2 0 2 87 5 258
2019 Does not provide services to public 78 13 4 1 0 0 4 95 1 609
2018 Provides services to public 54 24 14 3 3 0 2 80 6 264
2018 Does not provide services to public 70 16 6 1 0 0 7 93 1 615
2017 Provides services to public 64 18 10 2 2 0 5 86 4 295
2017 Does not provide services to public 71 17 4 1 0 1 6 94 2 561

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 73 15 6 1 3 0 1 89 5 289
2020 Does not provide services to public 74 13 5 3 3 0 1 89 6 639
2019 Provides services to public 76 11 3 5 3 1 1 89 8 260
2019 Does not provide services to public 76 12 5 2 3 0 2 90 5 612
2018 Provides services to public 68 15 5 2 5 1 5 88 7 262
2018 Does not provide services to public 76 11 4 3 2 0 3 90 6 617
2017 Provides services to public 69 12 4 5 3 1 6 87 8 297
2017 Does not provide services to public 70 15 4 3 3 0 4 89 7 564

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 50 27 13 7 2 0 1 78 9 288
2020 Does not provide services to public 54 25 13 4 2 1 0 80 6 639
2019 Provides services to public 53 25 12 4 3 0 2 80 8 259
2019 Does not provide services to public 62 21 10 3 1 0 1 85 5 611
2018 Provides services to public 51 27 13 4 3 0 3 80 7 262
2018 Does not provide services to public 57 26 12 3 1 0 2 84 4 618
2017 Provides services to public 53 30 9 4 2 0 3 85 5 296
2017 Does not provide services to public 53 27 11 4 1 1 3 84 5 562

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 26 43 20 8 2 0 0 69 11 290
2020 Does not provide services to public 32 40 19 5 3 0 0 73 8 639

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 13 36 32 16 3 0 0 49 19 289
2020 Does not provide services to public 16 39 28 13 4 0 0 55 17 639
2019 Provides services to public 18 34 33 10 5 0 0 52 15 260
2019 Does not provide services to public 25 37 27 8 3 0 0 62 11 612
2018 Provides services to public 15 33 38 11 3 0 0 48 14 266
2018 Does not provide services to public 22 36 29 9 4 0 0 58 14 618
2017 Provides services to public 14 30 39 11 6 0 0 44 17 297
2017 Does not provide services to public 16 35 31 13 4 0 0 51 17 564

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 8 18 40 24 9 0 0 33 27 285
2020 Does not provide services to public 8 15 39 25 13 0 0 37 24 638
2019 Provides services to public 9 22 33 21 14 0 0 36 32 258
2019 Does not provide services to public 6 12 33 30 18 0 0 49 18 609
2018 Provides services to public 7 14 45 22 11 0 0 34 21 267
2018 Does not provide services to public 8 14 38 22 17 0 0 40 22 612
2017 Provides services to public 7 19 39 21 13 0 1 35 26 296
2017 Does not provide services to public 6 15 39 26 13 1 1 39 21 562
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 26 53 18 2 67 33 290
2020 Does not provide services to public 26 51 18 4 66 34 640

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 38 62 77
2020 Does not provide services to public 44 56 167

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 51 16 9 6 5 1 11 77 13 290
2020 Does not provide services to public 48 17 10 6 5 2 13 76 12 640
2019 Provides services to public 45 14 11 13 10 2 6 64 25 256
2019 Does not provide services to public 47 18 14 6 6 1 9 71 13 599
2018 Provides services to public 43 15 13 8 13 1 7 63 23 265
2018 Does not provide services to public 49 15 12 8 7 1 7 71 16 617

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 20 33 13 14 10 2 8 59 27 76
2020 Does not provide services to public 34 28 13 12 8 1 4 65 21 167

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 6 20 18 14 26 2 14 32 47 77
2020 Does not provide services to public 14 18 15 16 23 3 11 38 45 167
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