2020 Public Service Employee Survey Results by Theme for Micro-organizations combined by Question 110. What is your first official language?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the confidentiality of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 36 9 6 3 0 0 81 9 530
2020 First official language - French 52 33 9 4 2 0 0 85 6 398
2019 First official language - English 48 35 8 5 4 0 0 84 9 504
2019 First official language - French 59 28 9 3 1 0 0 87 4 364
2018 First official language - English 43 40 8 7 2 0 0 83 9 504
2018 First official language - French 50 34 9 5 2 0 0 85 7 368
2017 First official language - English 44 41 5 6 4 0 0 85 10 492
2017 First official language - French 46 37 9 6 2 0 0 84 8 365
2014 First official language - English 43 36 8 10 4 0 0 79 13 565
2014 First official language - French 41 38 12 6 3 0 0 80 8 507

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 47 30 10 8 5 0 0 77 13 530
2020 First official language - French 47 32 13 5 3 0 0 79 8 397
2019 First official language - English 44 32 8 11 6 0 0 76 16 507
2019 First official language - French 53 28 10 7 2 0 0 81 9 363
2018 First official language - English 41 32 9 11 6 1 0 74 17 504
2018 First official language - French 44 36 10 5 3 0 0 81 8 373
2017 First official language - English 39 32 9 10 9 1 0 72 19 492
2017 First official language - French 39 35 14 8 4 1 0 75 12 366

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 63 26 8 2 1 0 0 89 3 529
2020 First official language - French 60 29 8 1 2 0 0 89 3 395
2019 First official language - English 63 25 9 1 2 0 0 87 3 504
2019 First official language - French 67 26 5 1 1 0 0 92 3 360
2018 First official language - English 60 30 8 2 0 0 0 90 2 498
2018 First official language - French 59 31 7 2 1 0 0 90 3 372
2017 First official language - English 63 27 6 2 2 0 0 90 3 490
2017 First official language - French 55 36 8 1 0 0 0 90 1 365
2014 First official language - English 67 23 5 3 1 0 0 91 4 565
2014 First official language - French 68 22 8 1 1 0 0 90 2 507

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 52 33 8 5 2 0 0 85 7 528
2020 First official language - French 54 32 10 2 2 0 0 86 3 397
2019 First official language - English 52 30 11 4 3 0 0 82 7 505
2019 First official language - French 62 27 6 3 1 0 0 90 4 364
2018 First official language - English 51 32 9 5 3 0 0 83 8 503
2018 First official language - French 53 33 8 4 2 0 0 86 6 373
2017 First official language - English 50 33 8 6 3 0 0 83 9 489
2017 First official language - French 47 36 10 5 1 0 0 83 6 365
2014 First official language - English 52 31 7 7 4 0 0 82 11 565
2014 First official language - French 49 33 10 4 3 0 1 83 7 506

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 50 26 11 8 5 0 0 76 12 526
2020 First official language - French 62 24 9 3 3 0 0 86 5 398
2019 First official language - English 51 28 9 5 6 0 0 80 11 508
2019 First official language - French 63 25 6 3 2 0 0 88 6 362
2018 First official language - English 44 28 13 8 7 0 0 72 15 506
2018 First official language - French 54 27 10 6 3 0 0 81 9 373
2017 First official language - English 47 26 12 8 7 1 0 73 15 490
2017 First official language - French 47 28 16 5 3 0 0 75 9 365
2014 First official language - English 43 27 13 8 8 1 0 71 16 565
2014 First official language - French 42 29 16 8 4 1 0 72 12 506

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 49 29 10 7 5 0 0 78 12 525
2020 First official language - French 61 24 8 3 3 0 0 86 6 395
2019 First official language - English 49 31 9 7 5 0 0 80 12 504
2019 First official language - French 62 26 5 4 2 0 0 88 6 360
2018 First official language - English 45 28 12 8 6 0 0 74 14 504
2018 First official language - French 52 31 10 5 2 0 0 83 7 366
2017 First official language - English 47 28 10 9 6 0 0 76 15 490
2017 First official language - French 46 32 15 4 3 0 0 78 7 364
2014 First official language - English 44 27 10 12 6 0 0 71 19 564
2014 First official language - French 42 33 14 7 3 0 0 75 10 507

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 44 22 14 11 5 2 2 69 17 528
2020 First official language - French 53 23 13 6 4 1 0 77 10 398
2019 First official language - English 40 25 14 12 7 1 1 67 19 507
2019 First official language - French 58 18 11 6 5 2 0 78 11 364
2018 First official language - English 37 26 13 11 10 2 1 65 21 504
2018 First official language - French 48 20 17 7 7 1 0 69 14 373
2017 First official language - English 40 21 15 10 10 3 1 64 21 490
2017 First official language - French 44 20 19 8 6 2 0 66 15 365
2014 First official language - English 40 19 14 12 10 2 2 62 24 564
2014 First official language - French 40 18 16 11 9 3 2 62 21 507
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 59 24 8 3 2 0 3 86 5 528
2020 First official language - French 59 20 9 3 2 1 6 85 5 396
2019 First official language - English 56 21 11 3 3 2 4 82 6 505
2019 First official language - French 60 20 9 3 1 0 6 86 4 364

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 53 26 8 7 4 1 2 81 11 528
2020 First official language - French 57 25 9 5 2 0 2 84 7 397
2019 First official language - English 52 27 9 7 3 1 2 81 10 503
2019 First official language - French 59 24 7 5 3 1 1 84 9 362
2018 First official language - English 51 29 7 7 5 1 1 82 11 502
2018 First official language - French 47 30 11 6 4 1 2 79 10 370
2017 First official language - English 49 31 5 6 6 1 2 82 12 491
2017 First official language - French 44 35 13 5 2 1 1 80 7 364
2014 First official language - English 47 28 10 8 4 0 2 77 13 565
2014 First official language - French 46 33 9 6 4 0 1 81 10 507

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 64 17 8 5 4 0 2 82 9 529
2020 First official language - French 69 16 8 4 2 0 1 87 6 399
2019 First official language - English 60 21 8 6 4 0 2 82 10 508
2019 First official language - French 60 24 6 6 3 0 1 85 9 364
2018 First official language - English 51 27 10 6 5 0 1 79 11 502
2018 First official language - French 52 28 9 4 5 1 1 82 9 370
2017 First official language - English 57 22 6 8 6 0 2 80 14 490
2017 First official language - French 51 30 12 5 2 0 0 81 7 365
2014 First official language - English 55 24 9 6 4 0 2 80 10 564
2014 First official language - French 54 26 9 5 5 0 1 81 10 506

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 50 26 8 7 6 2 0 78 14 529
2020 First official language - French 56 24 10 4 3 2 1 82 7 396
2019 First official language - English 44 30 11 6 6 2 0 76 13 506
2019 First official language - French 51 30 7 6 3 3 0 83 9 362
2018 First official language - English 38 29 13 10 7 2 0 69 17 504
2018 First official language - French 37 35 13 6 4 3 1 75 11 372
2017 First official language - English 38 30 11 8 9 3 0 70 18 492
2017 First official language - French 35 33 15 8 5 3 0 71 13 366
2014 First official language - English 38 31 9 10 8 4 0 72 19 565
2014 First official language - French 37 33 14 7 6 3 0 72 13 505

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 49 25 9 9 7 1 0 74 16 527
2020 First official language - French 54 25 11 5 4 1 0 80 9 397
2019 First official language - English 42 31 10 8 8 1 0 74 15 505
2019 First official language - French 52 29 8 6 3 1 0 82 9 361
2018 First official language - English 35 30 13 12 9 0 0 66 22 502
2018 First official language - French 40 33 12 6 5 3 1 76 12 372
2017 First official language - English 38 28 12 11 9 1 0 67 21 489
2017 First official language - French 36 30 16 10 5 2 0 68 16 366
2014 First official language - English 37 31 10 12 9 1 1 69 21 564
2014 First official language - French 36 31 17 8 7 1 0 68 15 505

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 36 32 10 12 8 2 0 70 20 529
2020 First official language - French 46 28 10 8 6 2 0 76 14 397
2019 First official language - English 33 29 14 14 7 3 0 65 21 505
2019 First official language - French 42 34 8 7 4 6 0 80 11 361
2018 First official language - English 24 30 16 17 11 3 0 55 28 503
2018 First official language - French 30 34 16 9 5 4 1 67 15 370
2017 First official language - English 28 30 13 12 12 4 0 61 25 491
2017 First official language - French 30 32 16 12 5 3 0 65 18 365
2014 First official language - English 30 30 13 15 10 2 1 61 26 564
2014 First official language - French 27 34 18 10 6 5 0 65 16 507

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 29 12 16 8 1 0 64 24 526
2020 First official language - French 42 33 10 7 6 1 0 76 14 395
2019 First official language - English 28 36 13 14 7 2 0 65 21 506
2019 First official language - French 42 31 10 9 4 2 0 76 14 361
2018 First official language - English 23 32 16 17 10 2 0 56 27 504
2018 First official language - French 29 37 13 12 7 1 1 68 19 372
2017 First official language - English 27 32 11 17 11 1 1 60 28 492
2017 First official language - French 29 37 13 12 7 2 0 67 19 365
2014 First official language - English 30 30 12 15 11 1 1 61 27 565
2014 First official language - French 26 33 17 14 7 2 0 61 22 507
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 43 35 9 7 6 0 0 78 13 530
2020 First official language - French 45 36 10 6 3 0 0 81 8 397
2019 First official language - English 40 33 11 10 4 0 1 74 15 507
2019 First official language - French 48 34 8 8 2 0 0 82 10 363
2018 First official language - English 37 34 11 9 8 1 0 72 17 503
2018 First official language - French 41 32 15 6 4 1 1 74 11 371
2017 First official language - English 37 33 11 10 8 0 0 71 19 491
2017 First official language - French 32 40 14 7 6 1 0 73 13 366
2014 First official language - English 33 33 10 15 8 1 1 67 23 565
2014 First official language - French 36 34 12 11 7 0 1 70 18 507

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 42 37 10 7 4 0 0 79 11 527
2020 First official language - French 44 41 9 4 2 0 0 85 6 395
2019 First official language - English 38 42 8 9 4 0 0 79 12 503
2019 First official language - French 48 35 9 7 2 0 0 83 8 361
2018 First official language - English 36 40 10 8 6 0 0 77 14 504
2018 First official language - French 36 43 12 6 3 0 0 79 9 372
2017 First official language - English 38 37 8 10 7 0 0 75 17 492
2017 First official language - French 34 42 12 8 4 0 0 76 12 366

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 49 27 10 7 5 0 2 77 13 527
2020 First official language - French 54 27 11 4 3 0 2 82 6 398
2019 First official language - English 49 27 10 6 5 0 3 78 12 505
2019 First official language - French 55 28 7 5 4 1 1 84 9 360
2018 First official language - English 47 31 9 7 4 0 2 80 12 502
2018 First official language - French 46 32 10 7 3 1 2 80 10 369
2017 First official language - English 47 31 7 7 5 0 2 80 13 492
2017 First official language - French 40 33 13 10 3 0 1 74 13 365
2014 First official language - English 42 34 9 8 5 0 2 77 13 564
2014 First official language - French 44 31 12 6 4 0 2 77 10 507

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 37 35 12 10 5 0 1 73 15 527
2020 First official language - French 51 33 9 5 1 0 1 85 7 396
2019 First official language - English 39 35 11 10 4 0 1 76 14 506
2019 First official language - French 55 29 7 6 2 1 1 85 8 362
2018 First official language - English 35 43 7 10 4 0 1 79 14 507
2018 First official language - French 40 39 10 5 4 0 2 81 9 373
2017 First official language - English 38 34 9 9 8 1 1 73 17 491
2017 First official language - French 44 37 7 6 4 1 1 82 11 365
2014 First official language - English 41 32 8 12 6 0 1 74 18 565
2014 First official language - French 49 30 10 7 3 0 1 79 11 507

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 56 20 11 4 5 2 2 80 9 526
2020 First official language - French 58 22 10 3 3 1 4 84 6 395

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 28 13 11 7 2 0 68 18 527
2020 First official language - French 44 34 12 4 3 3 0 80 8 395
2019 First official language - English 35 29 15 10 7 4 0 67 18 507
2019 First official language - French 45 32 10 5 4 3 1 80 10 363
2018 First official language - English 30 29 15 15 8 3 0 61 24 499
2018 First official language - French 38 36 11 7 4 4 0 77 12 372
2017 First official language - English 34 29 11 11 9 4 1 67 21 491
2017 First official language - French 40 33 12 8 2 5 0 77 11 365
2014 First official language - English 35 28 10 13 10 4 1 65 24 563
2014 First official language - French 39 31 14 8 3 4 0 73 12 506

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 24 22 15 15 16 3 6 51 34 528
2020 First official language - French 23 20 16 12 17 3 10 49 33 399
2019 First official language - English 20 24 15 15 17 2 7 49 35 507
2019 First official language - French 25 24 14 14 14 3 6 54 30 363
2018 First official language - English 18 23 14 14 23 3 4 44 41 503
2018 First official language - French 18 23 15 15 17 4 8 47 36 372
2017 First official language - English 20 20 9 18 21 5 7 45 45 489
2017 First official language - French 18 20 15 16 19 4 7 44 39 365
2014 First official language - English 17 18 14 15 26 1 9 39 45 565
2014 First official language - French 15 19 13 19 21 3 10 40 45 507

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 56 21 12 6 3 1 2 79 9 529
2020 First official language - French 58 19 9 5 2 3 4 83 8 398
2019 First official language - English 60 18 9 5 3 2 3 83 8 506
2019 First official language - French 63 18 9 4 2 0 4 85 6 364

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 53 24 12 5 3 1 2 79 8 530
2020 First official language - French 67 14 8 3 1 2 4 87 4 396
2019 First official language - English 55 20 12 5 3 1 4 79 9 507
2019 First official language - French 67 14 6 3 2 1 6 88 5 363

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 81 7 4 2 2 3 2 92 5 530
2020 First official language - French 84 5 2 2 1 2 4 95 3 398
2019 First official language - English 75 9 4 2 3 3 4 91 5 507
2019 First official language - French 83 6 2 0 2 1 6 95 3 363

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 80 10 1 2 1 0 6 96 3 527
2020 First official language - French 80 9 3 0 1 2 5 96 2 394
2019 First official language - English 82 5 2 1 1 2 8 96 2 504
2019 First official language - French 85 4 0 0 1 1 9 99 1 361

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 34 8 8 4 0 0 80 12 528
2020 First official language - French 51 31 10 5 3 0 0 82 8 395
2019 First official language - English 46 33 9 7 5 0 0 79 12 507
2019 First official language - French 54 27 9 6 3 0 1 81 10 363
2018 First official language - English 41 37 8 8 5 0 0 78 14 504
2018 First official language - French 45 35 10 6 3 0 0 80 10 373
2017 First official language - English 43 34 8 9 7 0 0 77 15 490
2017 First official language - French 42 36 8 11 3 1 0 78 14 365
2014 First official language - English 36 37 7 12 8 0 0 73 20 565
2014 First official language - French 36 38 12 7 6 0 1 75 13 507

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 47 30 10 7 5 1 0 78 12 529
2020 First official language - French 52 28 10 6 3 0 1 81 9 397
2019 First official language - English 47 29 11 7 5 0 0 77 12 506
2019 First official language - French 58 26 9 5 2 0 1 85 6 363
2018 First official language - English 41 33 14 8 4 0 0 74 11 500
2018 First official language - French 47 33 11 5 3 0 0 81 8 370
2017 First official language - English 44 34 8 7 7 0 0 78 14 489
2017 First official language - French 41 36 10 9 3 1 0 77 12 364
2014 First official language - English 40 32 10 11 6 0 1 73 17 565
2014 First official language - French 40 36 13 6 3 0 1 77 10 506

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 44 33 11 8 4 0 0 77 12 525
2020 First official language - French 49 37 9 4 2 0 0 86 6 396
2019 First official language - English 47 34 9 7 3 0 0 81 10 502
2019 First official language - French 54 32 7 5 1 0 0 86 6 362
2018 First official language - English 40 34 13 8 4 0 1 75 12 501
2018 First official language - French 47 31 13 5 3 0 0 78 9 370
2017 First official language - English 44 32 9 7 7 1 0 76 14 490
2017 First official language - French 43 36 13 5 3 0 0 79 8 365
2014 First official language - English 42 30 8 12 6 1 1 73 19 565
2014 First official language - French 41 39 12 4 4 0 1 80 8 507

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 37 42 11 6 3 1 0 80 9 527
2020 First official language - French 43 37 12 4 3 1 0 81 6 394
2019 First official language - English 34 40 13 8 3 2 0 76 11 508
2019 First official language - French 45 35 12 5 1 1 1 82 6 361
2018 First official language - English 30 41 15 8 5 1 0 71 13 503
2018 First official language - French 40 36 15 4 3 2 0 78 7 372
2017 First official language - English 35 35 13 10 5 1 1 72 15 490
2017 First official language - French 30 41 16 6 4 3 0 73 10 364

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 52 28 7 8 5 0 0 80 13 529
2020 First official language - French 64 22 9 4 1 0 0 86 5 395
2019 First official language - English 60 25 6 6 3 0 0 85 9 504
2019 First official language - French 68 20 5 5 2 0 0 88 6 364
2018 First official language - English 54 30 6 6 4 0 0 84 10 506
2018 First official language - French 60 27 8 3 2 0 1 87 5 373
2017 First official language - English 55 29 6 7 4 0 0 84 11 492
2017 First official language - French 55 29 6 5 3 0 0 85 9 366
2014 First official language - English 51 29 7 7 5 0 1 80 12 564
2014 First official language - French 50 30 9 6 4 0 1 81 10 507

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 37 31 18 9 5 0 0 68 13 527
2020 First official language - French 41 31 17 8 3 0 0 72 11 394
2019 First official language - English 40 31 19 6 3 0 1 71 10 505
2019 First official language - French 45 32 12 8 2 0 0 78 10 363
2018 First official language - English 39 31 17 8 5 0 1 70 12 507
2018 First official language - French 42 32 14 9 3 0 0 74 12 372
2017 First official language - English 35 36 16 7 4 0 2 72 11 492
2017 First official language - French 40 34 14 8 2 0 3 76 10 366
2014 First official language - English 39 33 14 7 5 0 2 74 12 565
2014 First official language - French 41 33 14 7 3 0 1 75 10 507

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 47 53 529
2020 First official language - French 50 50 399

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 70 11 6 2 1 1 8 90 3 529
2020 First official language - French 68 16 5 1 0 2 7 92 2 398

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 First official language - English 25 37 37 530
2020 First official language - French 25 42 33 398
2019 First official language - English 27 38 36 508
2019 First official language - French 23 42 35 364
2018 First official language - English 28 33 40 506
2018 First official language - French 26 40 34 374
2017 First official language - English 29 35 37 492
2017 First official language - French 27 41 32 364
2014 First official language - English 30 35 35 565
2014 First official language - French 33 36 31 507

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 First official language - English 16 14 50 4 8 8 135
2020 First official language - French 15 9 65 1 7 3 102
2019 First official language - English 15 12 43 5 12 12 136
2019 First official language - French 20 9 52 2 7 9 86
2018 First official language - English 12 11 52 6 13 7 143
2018 First official language - French 12 11 63 4 5 5 100
2017 First official language - English 12 11 47 6 18 6 143
2017 First official language - French 14 12 60 4 6 5 102
2014 First official language - English 16 11 51 11 9999 11 171
2014 First official language - French 18 8 59 4 9999 11 165
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 63 28 4 3 2 0 0 91 5 527
2020 First official language - French 62 29 4 3 1 0 0 91 5 396
2019 First official language - English 60 29 5 3 2 0 0 90 5 505
2019 First official language - French 67 25 6 2 1 0 0 92 2 361
2018 First official language - English 61 31 5 2 1 0 0 92 3 504
2018 First official language - French 62 30 4 2 1 1 0 93 3 373
2017 First official language - English 57 30 5 3 4 0 0 87 7 491
2017 First official language - French 51 38 5 3 2 0 0 89 5 364
2014 First official language - English 60 28 5 4 3 0 0 89 6 564
2014 First official language - French 54 35 7 3 1 0 0 89 4 506

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 40 38 8 9 4 1 0 78 13 530
2020 First official language - French 47 37 9 4 2 1 0 84 7 398
2019 First official language - English 35 43 9 9 4 0 0 78 13 506
2019 First official language - French 48 37 7 4 2 1 0 86 6 363
2018 First official language - English 31 42 12 10 5 0 0 73 15 501
2018 First official language - French 35 44 11 9 1 1 0 79 10 372
2017 First official language - English 37 39 8 9 7 0 0 77 15 492
2017 First official language - French 37 38 15 7 2 1 0 75 10 366
2014 First official language - English 41 36 10 7 5 1 0 78 12 565
2014 First official language - French 37 41 13 6 3 1 0 78 9 507

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 10 17 34 24 14 1 1 38 27 530
2020 First official language - French 6 20 32 26 13 1 2 40 27 398
2019 First official language - English 5 16 37 26 15 0 0 41 21 505
2019 First official language - French 5 17 28 26 21 1 2 48 23 360
2018 First official language - English 7 20 34 24 13 1 1 38 28 505
2018 First official language - French 10 20 25 24 17 0 3 43 31 374
2017 First official language - English 8 17 36 21 13 1 3 36 26 490
2017 First official language - French 9 18 38 19 13 1 3 33 28 365
2014 First official language - English 7 19 33 20 16 1 3 38 28 565
2014 First official language - French 8 24 30 23 13 0 4 37 33 506

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 8 13 21 29 27 1 1 57 21 528
2020 First official language - French 4 12 25 30 24 2 3 57 16 398
2019 First official language - English 7 12 29 27 23 1 1 51 20 506
2019 First official language - French 5 14 21 28 28 2 1 58 20 359
2018 First official language - English 11 15 25 28 19 1 1 48 27 502
2018 First official language - French 7 14 28 24 22 2 3 48 22 372
2017 First official language - English 9 14 25 23 23 2 5 49 24 488
2017 First official language - French 4 18 27 22 20 4 4 47 24 365
2014 First official language - English 9 15 22 23 27 2 3 52 25 563
2014 First official language - French 5 14 26 28 21 2 4 52 20 506

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 8 12 25 30 24 1 1 54 20 528
2020 First official language - French 5 8 25 29 27 2 4 59 14 396
2019 First official language - English 8 13 29 27 22 1 1 49 21 506
2019 First official language - French 8 6 19 28 35 1 3 65 15 361
2018 First official language - English 11 13 28 28 19 1 1 48 24 502
2018 First official language - French 9 11 26 25 27 1 2 53 21 370
2017 First official language - English 11 12 25 24 22 2 4 49 25 490
2017 First official language - French 8 14 24 24 24 2 5 52 23 365
2014 First official language - English 10 14 25 24 22 1 4 48 25 563
2014 First official language - French 6 11 26 25 26 1 5 55 18 507

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 4 9 26 35 25 1 0 60 13 528
2020 First official language - French 2 7 26 37 25 0 2 64 10 396
2019 First official language - English 3 6 26 33 30 0 1 64 9 504
2019 First official language - French 5 6 21 33 33 0 2 68 10 360
2018 First official language - English 6 11 26 33 23 1 1 57 16 500
2018 First official language - French 5 10 26 30 26 1 1 57 16 372
2017 First official language - English 4 12 26 31 22 2 4 56 17 489
2017 First official language - French 5 11 30 27 23 1 2 51 17 365
2014 First official language - English 4 12 24 32 24 0 3 58 17 562
2014 First official language - French 3 13 27 32 21 0 4 55 17 505

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 10 15 28 24 21 1 1 46 26 529
2020 First official language - French 7 17 21 28 23 2 2 53 25 398
2019 First official language - English 7 16 24 27 24 1 1 52 24 504
2019 First official language - French 9 11 27 21 28 2 3 51 21 362
2018 First official language - English 9 20 24 25 19 1 3 45 30 501
2018 First official language - French 10 14 30 21 22 1 2 44 25 373
2017 First official language - English 12 16 25 22 19 2 4 43 30 490
2017 First official language - French 10 20 27 20 17 1 5 39 32 364
2014 First official language - English 13 18 25 18 21 1 4 41 33 564
2014 First official language - French 12 20 25 18 19 1 5 40 34 505

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 7 11 19 29 30 3 2 62 18 527
2020 First official language - French 5 11 24 28 25 3 3 57 18 396
2019 First official language - English 5 15 27 25 23 2 2 50 21 502
2019 First official language - French 6 13 25 26 23 4 3 53 20 360
2018 First official language - English 8 14 29 24 21 2 2 47 23 498
2018 First official language - French 9 15 22 25 23 3 4 51 25 374
2017 First official language - English 7 12 23 25 23 3 6 53 21 489
2017 First official language - French 7 17 29 20 19 3 4 43 26 366
2014 First official language - English 6 11 22 26 27 2 5 58 19 560
2014 First official language - French 4 14 25 29 22 2 5 54 19 507

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 9 9 28 29 24 1 0 54 18 524
2020 First official language - French 3 8 27 32 26 2 3 61 11 398
2019 First official language - English 9 11 30 28 21 1 1 50 20 508
2019 First official language - French 5 8 22 29 30 2 4 62 14 361
2018 First official language - English 9 17 27 26 19 2 1 46 26 500
2018 First official language - French 6 9 27 30 23 1 3 55 16 372
2017 First official language - English 10 11 27 24 21 2 4 48 22 491
2017 First official language - French 5 10 31 26 20 3 5 50 16 364
2014 First official language - English 10 17 28 21 21 1 2 43 27 561
2014 First official language - French 5 13 28 27 21 2 5 51 19 503

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 6 11 28 28 27 0 0 55 17 530
2020 First official language - French 2 7 28 36 25 1 1 62 9 397
2019 First official language - English 6 14 31 25 22 0 0 48 21 505
2019 First official language - French 4 10 20 34 31 0 2 66 14 360

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 31 35 11 13 7 2 0 67 21 526
2020 First official language - French 36 40 13 6 4 1 0 77 10 394
2019 First official language - English 22 39 12 16 8 3 0 63 25 505
2019 First official language - French 35 35 13 11 4 2 0 72 15 360

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 56 24 7 8 4 1 0 81 13 529
2020 First official language - French 64 21 7 5 3 0 0 85 8 397
2019 First official language - English 55 24 7 10 4 0 0 79 14 508
2019 First official language - French 61 23 7 5 4 1 0 84 9 364
2018 First official language - English 45 28 10 11 6 1 0 74 17 505
2018 First official language - French 55 29 5 7 3 1 0 85 10 369
2017 First official language - English 51 23 9 10 7 1 0 74 17 492
2017 First official language - French 51 32 6 5 5 1 0 83 10 365
2014 First official language - English 47 24 8 11 8 0 1 72 19 565
2014 First official language - French 48 29 10 6 5 1 1 78 11 507

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 62 25 4 6 2 0 0 88 8 528
2020 First official language - French 66 24 5 4 1 0 0 90 5 395
2019 First official language - English 62 22 6 7 2 0 0 85 10 507
2019 First official language - French 60 29 6 4 1 0 0 88 6 364
2018 First official language - English 50 32 7 8 3 0 0 82 11 501
2018 First official language - French 54 35 4 5 2 0 0 89 7 367
2017 First official language - English 53 32 5 7 3 0 0 85 10 492
2017 First official language - French 51 37 5 4 3 0 0 88 7 364
2014 First official language - English 48 32 7 8 4 0 1 81 12 565
2014 First official language - French 49 34 9 5 2 0 0 84 8 507

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 54 32 6 4 2 1 0 87 7 525
2020 First official language - French 58 28 8 3 2 0 0 87 5 397
2019 First official language - English 53 30 8 6 2 1 0 84 8 507
2019 First official language - French 59 30 5 3 2 1 0 90 5 363
2018 First official language - English 48 35 9 5 2 1 0 83 7 504
2018 First official language - French 49 38 8 2 2 1 1 88 4 371

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 48 33 7 6 4 1 0 82 10 527
2020 First official language - French 55 29 10 4 1 1 0 85 5 394
2019 First official language - English 47 34 8 6 4 1 0 81 10 504
2019 First official language - French 60 25 8 3 2 1 0 86 5 364
2018 First official language - English 48 33 8 7 3 1 0 82 11 505
2018 First official language - French 57 32 7 2 1 1 0 89 4 373
2017 First official language - English 49 33 8 5 3 1 0 83 9 489
2017 First official language - French 49 38 8 3 1 1 0 88 4 364
2014 First official language - English 49 28 9 8 3 1 0 79 12 565
2014 First official language - French 45 38 11 2 2 1 1 85 4 506

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 29 12 5 3 5 0 79 9 530
2020 First official language - French 53 29 11 3 1 2 1 84 4 396
2019 First official language - English 49 31 12 4 2 3 0 83 5 504
2019 First official language - French 62 22 9 2 2 3 0 86 4 363
2018 First official language - English 43 33 14 4 3 3 0 78 7 502
2018 First official language - French 55 30 8 4 1 2 0 86 5 372
2017 First official language - English 48 27 13 6 3 3 1 78 9 490
2017 First official language - French 44 37 12 3 1 3 1 84 4 366
2014 First official language - English 49 28 9 6 4 4 1 81 10 565
2014 First official language - French 45 34 12 2 1 4 2 84 3 507

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 63 24 7 3 3 0 0 87 6 529
2020 First official language - French 75 18 4 2 1 0 0 93 3 396
2019 First official language - English 60 28 4 4 3 0 0 89 7 507
2019 First official language - French 72 20 4 1 2 0 0 92 3 363
2018 First official language - English 57 28 7 5 3 0 0 85 8 504
2018 First official language - French 64 28 5 2 1 0 0 92 3 371
2017 First official language - English 56 30 6 4 4 0 0 86 8 489
2017 First official language - French 54 34 7 3 1 0 0 89 4 364
2014 First official language - English 57 30 5 5 4 0 0 86 9 565
2014 First official language - French 57 30 8 3 2 0 0 87 5 507

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 52 21 11 4 4 4 3 79 9 530
2020 First official language - French 62 17 9 2 2 5 2 86 4 398

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 29 18 7 4 6 1 68 12 528
2020 First official language - French 40 24 18 5 2 9 2 71 8 398

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 48 29 7 5 5 4 2 82 11 527
2020 First official language - French 60 23 7 3 2 2 2 87 5 397

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 36 27 13 7 7 5 5 70 15 528
2020 First official language - French 37 29 14 4 4 6 5 74 10 398
2019 First official language - English 35 26 16 7 6 6 3 68 14 506
2019 First official language - French 39 25 13 8 5 6 4 71 15 364
2018 First official language - English 27 27 20 10 7 6 3 60 19 504
2018 First official language - French 30 29 14 10 4 8 5 68 16 371
2017 First official language - English 36 23 16 7 9 5 4 64 18 492
2017 First official language - French 28 35 14 8 5 6 5 70 14 366
2014 First official language - English 35 28 9 11 10 3 4 67 23 565
2014 First official language - French 30 27 16 9 7 5 5 64 18 507

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 31 8 8 5 2 1 78 14 527
2020 First official language - French 49 29 11 6 4 1 0 79 10 397
2019 First official language - English 44 28 11 8 5 3 1 75 14 505
2019 First official language - French 53 29 5 6 4 2 0 84 11 363
2018 First official language - English 37 34 10 11 4 2 1 74 16 502
2018 First official language - French 43 31 11 8 4 1 2 76 12 373
2017 First official language - English 44 29 11 8 3 3 1 77 12 492
2017 First official language - French 40 33 12 9 4 1 1 74 14 365
2014 First official language - English 47 30 8 6 5 2 1 80 11 565
2014 First official language - French 44 31 10 8 5 1 1 77 13 507

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 44 30 14 7 4 1 0 75 11 526
2020 First official language - French 50 31 12 3 3 1 0 82 6 397
2019 First official language - English 39 33 15 7 5 1 0 73 12 505
2019 First official language - French 48 32 10 4 3 3 0 82 8 363
2018 First official language - English 36 30 16 10 5 2 0 68 16 503
2018 First official language - French 40 36 13 6 3 2 0 77 10 371

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 19 16 9 11 9 3 60 22 526
2020 First official language - French 36 24 14 6 5 10 4 69 14 397
2019 First official language - English 28 21 17 10 11 10 4 57 24 503
2019 First official language - French 35 21 14 7 8 13 3 66 17 362
2018 First official language - English 24 20 19 12 13 11 2 50 28 503
2018 First official language - French 25 24 14 9 9 13 7 61 22 372
2017 First official language - English 26 19 15 12 14 11 4 53 30 491
2017 First official language - French 20 20 19 11 11 13 5 49 27 366
2014 First official language - English 22 20 15 12 14 10 6 50 32 565
2014 First official language - French 22 15 18 13 11 13 8 47 30 507

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 45 41 3 9 3 0 0 86 12 528
2020 First official language - French 56 35 3 6 1 0 0 91 7 399

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 44 37 7 9 2 0 1 82 11 528
2020 First official language - French 51 36 6 4 2 0 1 87 6 399
2019 First official language - English 59 26 3 8 4 0 0 85 12 504
2019 First official language - French 70 20 3 6 2 0 0 89 7 364
2017 First official language - English 63 24 4 5 4 0 0 87 10 491
2017 First official language - French 53 29 5 9 4 0 0 83 13 365
2014 First official language - English 57 24 5 7 6 0 1 82 14 564
2014 First official language - French 57 25 6 7 5 0 1 83 11 507

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 51 33 7 7 2 0 0 85 9 521
2020 First official language - French 58 31 6 4 1 0 0 89 5 395
2019 First official language - English 60 27 5 6 1 0 0 87 7 504
2019 First official language - French 70 21 5 3 1 0 0 91 4 360
2017 First official language - English 60 28 6 4 2 0 0 88 6 491
2017 First official language - French 53 34 7 4 1 0 0 88 5 366
2014 First official language - English 58 28 6 4 2 0 1 87 6 565
2014 First official language - French 58 30 7 4 1 0 0 88 5 506

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 85 12 1 0 1 1 0 97 1 529
2020 First official language - French 71 20 4 3 1 1 0 92 4 396
2017 First official language - English 84 11 2 0 1 1 1 97 1 490
2017 First official language - French 65 25 5 3 1 0 0 91 4 365
2014 First official language - English 83 12 1 1 1 0 1 96 2 564
2014 First official language - French 68 23 5 3 1 0 0 91 4 507

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 23 12 4 6 4 6 77 10 529
2020 First official language - French 66 20 8 3 2 0 0 86 5 399
2019 First official language - English 49 20 11 4 5 4 6 77 11 507
2019 First official language - French 70 20 6 2 1 1 0 90 3 363

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 11 89 530
2020 First official language - French 5 95 398
2019 First official language - English 11 89 508
2019 First official language - French 6 94 363
2018 First official language - English 16 84 505
2018 First official language - French 10 90 371

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 35 65 57
2020 First official language - French 44 56 20
2019 First official language - English 49 51 58
2019 First official language - French 37 63 24
2018 First official language - English 55 45 82
2018 First official language - French 48 52 39

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 72 28 57
2020 First official language - French 76 24 20
2019 First official language - English 58 42 58
2019 First official language - French 68 32 24
2018 First official language - English 59 41 82
2018 First official language - French 57 43 39

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 14 86 57
2020 First official language - French 0 100 20

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 57
2020 First official language - French 0 100 20

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 42 58 57
2020 First official language - French 24 76 20
2019 First official language - English 43 57 58
2019 First official language - French 30 70 24
2018 First official language - English 51 49 81
2018 First official language - French 41 59 39

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 50 50 57
2020 First official language - French 39 61 20
2019 First official language - English 45 55 58
2019 First official language - French 25 75 24
2018 First official language - English 47 53 81
2018 First official language - French 32 68 39

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 40 60 57
2020 First official language - French 63 37 20
2019 First official language - English 45 55 58
2019 First official language - French 35 65 24
2018 First official language - English 45 55 81
2018 First official language - French 47 53 39

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 41 59 57
2020 First official language - French 32 68 20
2019 First official language - English 46 54 58
2019 First official language - French 37 63 24
2018 First official language - English 37 63 81
2018 First official language - French 45 55 39

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 41 59 81
2018 First official language - French 32 68 39

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 53 47 57
2020 First official language - French 33 67 20
2019 First official language - English 59 41 58
2019 First official language - French 51 49 24
2018 First official language - English 53 47 81
2018 First official language - French 57 43 39

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 46 54 57
2020 First official language - French 37 63 20
2019 First official language - English 43 57 58
2019 First official language - French 29 71 24
2018 First official language - English 41 59 81
2018 First official language - French 34 66 39

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 57
2020 First official language - French 0 100 20

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 15 85 57
2020 First official language - French 0 100 20
2018 First official language - English 6 94 81
2018 First official language - French 0 100 39

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 54 46 57
2020 First official language - French 41 59 20
2019 First official language - English 50 50 58
2019 First official language - French 56 44 24
2018 First official language - English 44 56 81
2018 First official language - French 26 74 39

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 21 79 81
2018 First official language - French 23 77 39

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 15 85 58
2019 First official language - French 25 75 24
2018 First official language - English 12 88 81
2018 First official language - French 15 85 39

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 58 42 57
2020 First official language - French 52 48 20
2019 First official language - English 49 51 57
2019 First official language - French 58 42 24
2018 First official language - English 69 31 82
2018 First official language - French 58 42 39

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 15 85 57
2019 First official language - French 26 74 24
2018 First official language - English 30 70 82
2018 First official language - French 31 69 39

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 7 93 82
2018 First official language - French 12 88 39

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 29 71 57
2019 First official language - French 24 76 24
2018 First official language - English 21 79 82
2018 First official language - French 25 75 39

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 20 80 77
2018 First official language - French 25 75 37

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 16 84 77
2018 First official language - French 17 83 37

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 8 92 77
2018 First official language - French 17 83 37

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 34 66 77
2018 First official language - French 25 75 37

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 46 54 77
2018 First official language - French 39 61 37

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 55 45 77
2018 First official language - French 42 58 37

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 18 82 77
2018 First official language - French 13 87 37

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 28 15 14 5 6 27 6 63 16 529
2020 First official language - French 29 14 10 3 2 31 11 73 8 397
2019 First official language - English 24 12 18 6 6 25 8 55 18 508
2019 First official language - French 27 15 11 3 3 28 13 72 10 364
2018 First official language - English 20 13 21 6 9 25 5 48 22 504
2018 First official language - French 25 16 12 5 3 27 11 67 13 372
2017 First official language - English 21 13 17 8 7 24 9 51 23 492
2017 First official language - French 19 14 15 6 4 28 14 58 17 365
2014 First official language - English 21 13 15 9 7 26 8 52 24 563
2014 First official language - French 20 13 15 7 4 28 12 55 19 507

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 40 26 15 6 5 8 0 72 11 529
2020 First official language - French 51 23 14 2 2 8 1 81 4 397
2019 First official language - English 41 25 15 5 4 8 1 72 11 508
2019 First official language - French 51 26 7 3 3 9 1 86 6 364
2018 First official language - English 32 27 18 6 7 10 0 66 14 503
2018 First official language - French 43 28 13 3 2 9 1 79 6 370
2017 First official language - English 37 21 16 8 6 11 1 65 16 492
2017 First official language - French 34 26 18 3 5 12 1 69 9 366
2014 First official language - English 34 23 17 8 6 11 1 65 16 564
2014 First official language - French 33 28 17 5 3 11 3 71 9 507

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 7 93 529
2020 First official language - French 3 97 398
2019 First official language - English 9 91 505
2019 First official language - French 2 98 362
2018 First official language - English 8 92 506
2018 First official language - French 2 98 374

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 36
2020 First official language - French 0 100 12

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 28 72 36
2020 First official language - French 0 100 12

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 23 77 36
2020 First official language - French 0 100 12

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 14 86 36
2020 First official language - French 49 51 12

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 36
2020 First official language - French 0 100 12
2018 First official language - English 0 100 39
2018 First official language - French 0 100 10

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 16 84 39
2018 First official language - French 0 100 10

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 36
2020 First official language - French 0 100 12
2018 First official language - English 0 100 39
2018 First official language - French 0 100 10

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 38 62 36
2020 First official language - French 43 57 12

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 14 86 36
2020 First official language - French 0 100 12

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 36
2020 First official language - French 0 100 12
2018 First official language - English 0 100 39
2018 First official language - French 0 100 10

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 49 51 39
2018 First official language - French 50 50 10

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 0 100 38
2018 First official language - French 0 100 10

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 0 100 38
2018 First official language - French 0 100 10

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 0 100 38
2018 First official language - French 0 100 10

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 15 85 38
2018 First official language - French 0 100 10

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 28 12 17 3 4 30 6 63 10 526
2020 First official language - French 31 11 12 1 2 34 9 74 5 397
2019 First official language - English 24 10 19 4 4 30 9 56 13 507
2019 First official language - French 30 10 10 1 2 32 14 74 7 364
2018 First official language - English 20 11 23 3 4 33 6 51 12 505
2018 First official language - French 27 15 11 1 2 35 9 76 5 372
2017 First official language - English 18 12 17 3 4 33 13 56 12 492
2017 First official language - French 22 13 13 2 1 36 13 68 6 366
2014 First official language - English 19 11 19 2 4 33 11 55 11 564
2014 First official language - French 22 14 13 2 2 34 14 68 8 506

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 27 18 3 5 9 0 71 9 526
2020 First official language - French 50 22 13 3 1 10 1 81 5 396
2019 First official language - English 42 22 17 4 3 11 1 73 8 506
2019 First official language - French 52 24 9 2 2 11 1 86 4 363
2018 First official language - English 34 26 17 5 4 13 1 70 10 504
2018 First official language - French 44 27 12 2 2 12 1 82 4 372
2017 First official language - English 35 24 16 3 3 15 4 73 8 490
2017 First official language - French 39 26 13 3 2 15 2 79 6 364
2014 First official language - English 38 22 17 4 3 14 1 72 8 565
2014 First official language - French 34 29 14 2 2 16 3 78 5 504

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 8 92 525
2020 First official language - French 6 94 396

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 10 90 528
2020 First official language - French 12 88 396
2019 First official language - English 15 85 506
2019 First official language - French 15 85 364
2017 First official language - English 17 83 492
2017 First official language - French 17 83 365
2014 First official language - English 17 83 565
2014 First official language - French 14 86 506

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 52 48 53
2020 First official language - French 34 66 46

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 88 12 54
2020 First official language - French 84 16 46
2019 First official language - English 82 18 75
2019 First official language - French 88 12 56
2017 First official language - English 77 23 86
2017 First official language - French 85 15 60
2014 First official language - English 84 16 97
2014 First official language - French 82 18 73

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 58 32 7 3 0 0 0 90 3 48
2020 First official language - French 55 29 11 5 0 0 0 84 5 39
2019 First official language - English 57 27 7 8 2 0 0 84 9 62
2019 First official language - French 69 25 0 6 0 0 0 94 6 47
2017 First official language - English 51 29 5 8 4 0 3 83 12 66
2017 First official language - French 69 27 3 1 0 0 0 96 1 51
2014 First official language - English 74 16 2 5 2 0 0 90 7 81
2014 First official language - French 63 23 5 7 0 0 2 88 7 60

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 57 24 9 3 2 2 3 86 5 528
2020 First official language - French 61 26 4 2 1 1 3 92 4 397
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 47 29 10 8 5 2 0 77 13 528
2020 First official language - French 55 28 9 5 2 2 0 84 7 395

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 57 31 6 4 1 0 1 89 6 530
2020 First official language - French 59 30 7 2 1 0 0 90 3 398

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 57 29 6 6 2 0 1 86 8 530
2020 First official language - French 60 28 7 3 1 1 0 88 5 397

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 52 30 10 2 2 2 1 85 4 524
2020 First official language - French 58 27 8 4 1 0 1 87 5 397

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 61 25 7 2 1 1 3 90 3 528
2020 First official language - French 65 23 6 2 0 1 2 92 2 396

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 72 11 5 1 0 6 5 92 2 529
2020 First official language - French 80 14 2 1 1 1 0 95 3 398

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 59 27 8 3 1 1 0 88 4 530
2020 First official language - French 69 21 6 2 0 1 0 91 3 396

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 56 25 8 5 4 0 1 83 10 527
2020 First official language - French 64 21 5 5 2 1 2 88 7 397

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 66 24 5 2 1 0 0 91 3 529
2020 First official language - French 73 17 4 3 2 1 0 91 5 398

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 96 4 163
2020 First official language - French 97 3 128

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 27 29 16 16 10 0 2 57 27 156
2020 First official language - French 32 30 18 14 5 1 1 63 19 125

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 50 32 11 4 2 0 0 82 7 530
2020 First official language - French 58 29 7 4 1 2 0 88 5 397
2019 First official language - English 41 36 13 6 2 2 0 79 8 507
2019 First official language - French 52 30 11 3 1 2 1 84 5 362
2018 First official language - English 38 36 13 8 3 2 0 76 11 505
2018 First official language - French 43 35 11 6 1 5 0 82 7 374
2017 First official language - English 34 37 13 8 6 3 0 72 14 492
2017 First official language - French 32 39 13 8 4 5 0 75 12 365

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 42 24 11 12 8 1 1 68 20 528
2020 First official language - French 49 27 9 9 4 1 1 78 13 397

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 55 23 12 3 4 2 2 81 7 529
2020 First official language - French 61 24 7 4 2 2 1 87 6 397

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 44 29 13 8 6 1 0 73 15 530
2020 First official language - French 50 31 10 5 3 1 0 82 8 397
2019 First official language - English 35 35 15 8 6 1 0 71 14 506
2019 First official language - French 49 33 10 5 2 1 0 82 8 363
2018 First official language - English 31 32 14 12 8 3 0 65 20 506
2018 First official language - French 37 35 14 8 3 3 0 74 12 374
2017 First official language - English 29 35 13 10 11 2 0 66 21 491
2017 First official language - French 28 41 16 9 4 2 0 70 14 365

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 33 41 10 10 5 1 0 75 16 163
2020 First official language - French 44 40 10 5 0 0 0 85 5 128
2019 First official language - English 35 38 10 9 4 2 2 76 13 145
2019 First official language - French 49 34 12 4 1 1 1 84 5 116

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 43 27 14 7 7 0 1 71 15 529
2020 First official language - French 42 29 16 6 6 0 1 72 13 398

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 40 29 16 9 6 0 1 69 15 529
2020 First official language - French 44 30 15 5 5 0 1 75 10 397
2019 First official language - English 32 28 16 12 11 1 1 61 23 507
2019 First official language - French 39 25 14 11 10 0 1 64 21 363
2018 First official language - English 25 31 18 9 14 0 2 58 23 503
2018 First official language - French 32 23 19 13 11 0 2 57 24 373
2017 First official language - English 32 26 17 13 11 0 2 59 24 491
2017 First official language - French 29 25 16 11 13 1 5 58 25 364

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 22 28 25 13 12 0 0 49 25 530
2020 First official language - French 20 26 31 14 9 0 0 46 23 398
2019 First official language - English 26 31 24 11 7 0 0 58 18 505
2019 First official language - French 29 31 24 9 7 0 0 60 16 362
2018 First official language - English 19 32 25 14 9 0 1 52 23 503
2018 First official language - French 21 32 23 14 9 0 1 53 24 372
2017 First official language - English 20 30 26 12 9 1 1 51 22 492
2017 First official language - French 17 30 28 14 10 0 1 47 24 364

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 32 15 9 5 0 0 70 15 527
2020 First official language - French 34 29 25 7 4 0 1 63 11 397
2019 First official language - English 45 26 17 7 4 1 1 72 11 501
2019 First official language - French 45 28 16 5 4 1 1 75 10 362
2018 First official language - English 35 29 19 9 6 0 1 65 15 501
2018 First official language - French 32 32 16 11 7 0 1 66 18 370
2017 First official language - English 35 29 21 7 6 0 2 65 13 491
2017 First official language - French 25 35 20 12 5 1 3 62 17 365

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 27 24 19 15 13 1 0 52 28 529
2020 First official language - French 27 31 20 13 7 1 1 59 21 394
2019 First official language - English 27 26 22 14 10 1 1 54 24 503
2019 First official language - French 33 26 18 14 8 0 1 60 22 363
2018 First official language - English 25 22 24 14 12 1 1 48 27 502
2018 First official language - French 26 25 23 13 13 0 1 51 26 372
2017 First official language - English 26 21 21 16 12 2 2 49 29 489
2017 First official language - French 21 25 24 16 12 0 3 47 29 364

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 47 26 14 6 6 0 2 74 12 529
2020 First official language - French 51 21 16 6 3 0 3 74 9 398
2019 First official language - English 56 24 11 4 2 0 2 83 6 501
2019 First official language - French 62 21 7 3 2 0 5 87 5 363
2018 First official language - English 51 23 13 5 4 0 3 77 10 501
2018 First official language - French 55 19 12 6 3 0 5 78 10 371
2017 First official language - English 50 24 10 4 5 1 6 79 10 489
2017 First official language - French 47 20 13 7 3 1 9 74 12 364

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 31 28 21 11 9 0 0 59 20 529
2020 First official language - French 38 28 18 10 6 0 0 66 16 397
2019 First official language - English 43 24 19 8 5 0 0 67 14 507
2019 First official language - French 51 24 15 4 6 0 0 75 10 362
2018 First official language - English 37 29 19 7 7 0 1 66 14 503
2018 First official language - French 48 25 13 7 6 0 1 74 13 373
2017 First official language - English 36 30 20 9 5 0 0 66 14 487
2017 First official language - French 40 28 17 10 4 0 0 69 14 364

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 36 22 17 10 8 0 7 63 19 528
2020 First official language - French 40 22 13 12 8 0 5 65 21 396

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 42 31 15 7 4 0 1 73 12 526
2020 First official language - French 49 29 11 7 2 1 1 79 10 396
2019 First official language - English 40 32 17 6 4 1 1 72 11 506
2019 First official language - French 51 31 9 5 3 0 1 83 8 363
2018 First official language - English 34 35 18 7 6 1 1 69 13 499
2018 First official language - French 40 31 15 7 4 0 2 73 11 372
2017 First official language - English 37 28 16 9 6 0 2 67 16 489
2017 First official language - French 38 34 18 7 2 0 1 73 9 364

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 32 32 20 9 7 0 1 64 16 527
2020 First official language - French 39 32 17 8 3 0 1 72 11 393
2019 First official language - English 34 33 18 10 4 0 0 67 14 506
2019 First official language - French 43 34 14 6 3 0 1 77 9 361
2018 First official language - English 29 34 20 10 6 0 1 63 16 501
2018 First official language - French 37 31 16 10 5 0 1 69 15 372
2017 First official language - English 31 30 21 9 7 0 1 62 16 489
2017 First official language - French 31 31 20 12 5 1 1 63 17 365

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 41 26 17 9 7 0 0 67 16 528
2020 First official language - French 47 27 15 7 2 0 1 76 9 394
2019 First official language - English 39 29 15 9 5 1 1 70 15 505
2019 First official language - French 51 27 10 8 3 0 0 79 11 363
2018 First official language - English 33 34 17 11 6 0 0 67 16 499
2018 First official language - French 41 30 13 11 4 0 1 72 15 372
2017 First official language - English 38 27 16 9 8 0 1 66 18 488
2017 First official language - French 34 35 18 8 4 0 1 69 13 364

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 55 23 9 6 6 0 0 78 12 526
2020 First official language - French 59 23 8 5 3 0 1 84 9 395
2019 First official language - English 53 24 10 6 5 1 1 78 12 506
2019 First official language - French 62 19 10 5 3 1 0 82 8 363

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 32 31 23 9 5 0 0 63 15 528
2020 First official language - French 37 30 18 9 4 0 0 68 14 398

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 32 19 7 4 0 0 71 11 528
2020 First official language - French 41 34 17 5 2 1 0 76 7 396
2019 First official language - English 47 30 16 5 2 1 0 77 7 504
2019 First official language - French 56 25 12 4 2 0 0 81 7 360
2018 First official language - English 40 36 13 7 3 1 1 76 10 497
2018 First official language - French 42 33 13 8 2 0 1 77 10 369
2017 First official language - English 39 33 14 8 3 1 2 74 12 487
2017 First official language - French 39 35 17 6 3 0 0 74 10 364

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 55 23 15 4 2 0 1 79 6 525
2020 First official language - French 59 25 9 3 2 0 1 86 5 397
2019 First official language - English 64 19 11 2 3 0 1 84 5 503
2019 First official language - French 74 14 5 3 2 0 1 90 5 362
2018 First official language - English 62 21 11 3 2 0 1 84 5 491
2018 First official language - French 66 20 8 3 1 0 2 88 4 373
2017 First official language - English 67 19 7 4 1 0 1 88 5 491
2017 First official language - French 65 19 9 3 3 0 1 85 7 365

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 40 38 14 4 3 0 0 79 7 526
2020 First official language - French 48 33 12 4 2 0 1 82 6 397

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 78 11 4 2 1 0 4 92 4 529
2020 First official language - French 75 15 4 2 1 0 3 94 2 396
2019 First official language - English 81 8 4 1 1 1 4 94 2 502
2019 First official language - French 81 8 2 1 1 0 6 95 3 358
2018 First official language - English 79 11 5 2 1 0 3 92 3 497
2018 First official language - French 78 11 5 0 0 1 5 94 1 370

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 78 8 6 2 3 1 2 89 5 528
2020 First official language - French 84 7 1 2 1 1 2 95 4 396
2019 First official language - English 76 9 5 4 3 1 1 88 7 508
2019 First official language - French 81 7 3 2 3 1 3 91 5 363
2018 First official language - English 71 14 5 4 4 0 2 87 8 498
2018 First official language - French 77 7 7 2 3 1 4 88 5 373
2017 First official language - English 69 14 8 4 3 0 2 85 8 489
2017 First official language - French 78 8 6 2 2 0 4 89 4 365

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 69 20 5 2 2 0 1 90 4 526
2020 First official language - French 74 14 6 3 1 0 2 90 3 394
2019 First official language - English 56 28 9 3 2 0 1 86 5 506
2019 First official language - French 67 18 8 4 2 0 0 86 6 360
2018 First official language - English 53 29 11 4 2 0 0 83 6 505
2018 First official language - French 58 24 10 4 2 0 2 84 5 372
2017 First official language - English 56 29 7 4 2 0 2 87 6 491
2017 First official language - French 60 24 7 4 2 0 3 87 6 364

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 66 15 7 6 5 0 1 82 11 528
2020 First official language - French 74 10 6 4 3 0 3 87 7 396
2019 First official language - English 63 17 8 5 5 0 2 82 10 505
2019 First official language - French 70 13 6 4 5 0 1 84 9 363
2018 First official language - English 56 21 9 6 6 0 2 78 13 501
2018 First official language - French 62 19 10 4 3 0 3 83 7 372
2017 First official language - English 54 21 10 7 5 0 2 78 12 491
2017 First official language - French 66 16 7 5 3 0 3 84 9 363

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 65 10 4 2 1 0 17 91 4 527
2020 First official language - French 64 13 5 2 0 0 17 92 2 397
2019 First official language - English 58 11 5 2 1 0 23 90 4 506
2019 First official language - French 58 14 5 1 1 0 21 90 3 363
2018 First official language - English 54 14 5 1 0 1 25 91 2 497
2018 First official language - French 53 14 6 1 1 0 26 90 2 370
2017 First official language - English 56 12 4 1 1 0 26 91 3 490
2017 First official language - French 60 13 4 0 1 0 21 93 1 365

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 66 21 8 1 2 0 2 89 3 529
2020 First official language - French 75 15 5 2 0 0 3 93 2 397
2019 First official language - English 68 19 6 2 1 0 4 91 3 505
2019 First official language - French 78 14 4 1 0 0 3 95 1 361
2018 First official language - English 63 20 9 2 1 0 5 87 3 503
2018 First official language - French 70 16 6 1 1 0 5 91 2 369
2017 First official language - English 67 19 7 2 1 0 5 90 3 489
2017 First official language - French 72 14 5 1 1 0 6 92 2 364

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 71 16 7 2 4 0 1 88 6 529
2020 First official language - French 79 11 3 3 3 0 2 92 6 397
2019 First official language - English 73 13 5 3 4 1 1 88 7 508
2019 First official language - French 81 9 3 2 2 0 2 92 5 363
2018 First official language - English 69 14 5 4 4 1 3 86 8 502
2018 First official language - French 79 11 4 2 1 0 4 93 3 370
2017 First official language - English 66 15 5 5 4 1 4 85 9 492
2017 First official language - French 75 12 3 3 1 0 6 93 4 366

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 52 26 14 5 2 0 0 79 7 527
2020 First official language - French 54 24 13 5 2 1 1 80 7 398
2019 First official language - English 59 23 11 4 2 1 2 84 5 506
2019 First official language - French 60 22 10 4 3 0 1 83 7 363
2018 First official language - English 53 29 12 3 2 0 2 83 5 500
2018 First official language - French 60 22 12 3 2 0 2 83 5 373
2017 First official language - English 51 29 11 3 2 1 3 84 5 490
2017 First official language - French 55 26 10 4 1 0 3 84 6 365

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 29 42 19 6 4 0 0 71 10 529
2020 First official language - French 32 41 20 5 1 0 0 73 7 398

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 15 38 27 15 5 0 0 53 20 528
2020 First official language - French 15 38 34 11 2 0 0 53 13 399
2019 First official language - English 21 35 29 11 3 0 0 56 15 507
2019 First official language - French 26 38 28 5 3 0 0 63 9 364
2018 First official language - English 20 34 33 8 5 0 0 54 13 506
2018 First official language - French 20 37 29 11 3 0 0 57 14 372
2017 First official language - English 15 34 34 11 6 0 0 49 17 492
2017 First official language - French 17 32 33 13 3 0 1 50 17 366

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 10 18 36 26 9 0 0 35 29 527
2020 First official language - French 6 13 43 23 15 0 0 38 19 395
2019 First official language - English 7 16 36 26 14 0 0 40 24 503
2019 First official language - French 6 14 29 30 22 0 0 52 19 363
2018 First official language - English 8 15 41 22 13 0 0 36 23 505
2018 First official language - French 6 13 40 22 19 0 0 41 20 367
2017 First official language - English 7 17 40 23 11 0 1 35 24 492
2017 First official language - French 5 15 38 26 15 1 1 41 20 363
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 26 49 20 4 65 35 530
2020 First official language - French 26 57 15 3 69 31 399

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 43 57 140
2020 First official language - French 42 58 102

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 51 17 8 4 3 2 14 81 9 530
2020 First official language - French 46 17 12 7 6 0 11 71 16 398
2019 First official language - English 49 17 12 6 6 1 8 73 13 496
2019 First official language - French 43 17 14 10 10 1 7 64 21 358
2018 First official language - English 51 14 12 7 6 2 7 72 15 504
2018 First official language - French 42 15 14 10 11 0 8 63 23 372

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 25 32 12 13 10 1 6 62 25 139
2020 First official language - French 37 28 13 11 6 1 4 68 18 102

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 13 22 13 17 24 3 9 39 46 140
2020 First official language - French 11 16 19 12 24 3 15 33 44 102
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