2020 Public Service Employee Survey Results by Theme for Micro-organizations combined by Question 106. Please indicate your occupational group and level. Occupational group and level - Student

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the confidentiality of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 60 31 9 0 0 0 0 91 0 20
2019 Student 60 32 0 8 0 0 0 92 8 23
2018 Student 38 29 33 0 0 0 0 67 0 19
2017 Student 34 56 11 0 0 0 0 89 0 17
2014 Student 19 50 25 6 0 0 0 69 6 16

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 66 34 0 0 0 0 0 100 0 20
2019 Student 47 40 9 0 4 0 0 87 4 23
2018 Student 40 47 8 0 5 0 0 88 5 18
2017 Student 65 25 5 5 0 0 0 89 5 17

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 28 14 0 0 0 0 86 0 20
2019 Student 61 32 8 0 0 0 0 92 0 23
2018 Student 39 51 10 0 0 0 0 90 0 18
2017 Student 60 23 17 0 0 0 0 83 0 17
2014 Student 69 13 19 0 0 0 0 81 0 16

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 67 28 5 0 0 0 0 95 0 20
2019 Student 73 19 4 4 0 0 0 92 4 23
2018 Student 51 43 6 0 0 0 0 94 0 18
2017 Student 59 36 5 0 0 0 0 95 0 17
2014 Student 50 38 13 0 0 0 0 88 0 16

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 96 4 0 0 0 0 0 100 0 20
2019 Student 74 22 4 0 0 0 0 96 0 23
2018 Student 64 32 4 0 0 0 0 96 0 19
2017 Student 69 24 7 0 0 0 0 93 0 17
2014 Student 81 19 0 0 0 0 0 100 0 16

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 90 10 0 0 0 0 0 100 0 20
2019 Student 74 22 0 4 0 0 0 96 4 23
2018 Student 71 24 4 0 0 0 0 96 0 19
2017 Student 69 26 5 0 0 0 0 95 0 17
2014 Student 80 20 0 0 0 0 0 100 0 15

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 61 7 23 0 0 9 0 75 0 20
2019 Student 48 27 9 8 0 8 0 82 9 23
2018 Student 57 28 5 10 0 0 0 85 10 19
2017 Student 68 5 12 11 0 4 0 76 11 17
2014 Student 44 13 13 6 0 13 13 75 8 16
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 56 23 5 5 0 7 5 89 5 20
2019 Student 56 18 26 0 0 0 0 74 0 23

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 72 28 0 0 0 0 0 100 0 20
2019 Student 52 17 8 14 0 5 4 76 15 23
2018 Student 65 30 5 0 0 0 0 95 0 19
2017 Student 66 29 5 0 0 0 0 95 0 17
2014 Student 56 38 0 6 0 0 0 94 6 16

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 81 13 0 5 0 0 0 95 5 20
2019 Student 69 18 4 9 0 0 0 87 9 23
2018 Student 65 30 0 0 4 0 0 96 4 19
2017 Student 76 19 5 0 0 0 0 95 0 17
2014 Student 75 19 0 0 6 0 0 94 6 16

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 82 14 0 0 0 4 0 100 0 20
2019 Student 71 12 12 0 0 4 0 87 0 23
2018 Student 48 37 5 4 0 5 0 90 5 19
2017 Student 62 38 0 0 0 0 0 100 0 17
2014 Student 75 13 0 0 0 13 0 100 0 16

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 82 14 0 0 0 4 0 100 0 20
2019 Student 70 22 9 0 0 0 0 91 0 23
2018 Student 48 37 10 5 0 0 0 85 5 19
2017 Student 64 31 0 5 0 0 0 95 5 17
2014 Student 75 13 0 0 0 13 0 100 0 16

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 77 9 9 0 0 4 0 90 0 20
2019 Student 55 32 4 0 0 9 0 96 0 23
2018 Student 31 44 15 4 0 5 0 80 5 19
2017 Student 51 43 0 0 6 0 0 94 6 16
2014 Student 50 31 0 0 6 13 0 93 7 16

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 71 16 4 4 0 4 0 91 5 20
2019 Student 41 29 17 0 0 13 0 80 0 23
2018 Student 36 38 12 9 0 5 0 78 9 19
2017 Student 59 36 0 5 0 0 0 95 5 17
2014 Student 63 6 6 6 0 19 0 85 8 16
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 85 11 5 0 0 0 0 95 0 19
2019 Student 57 31 4 8 0 0 0 88 8 23
2018 Student 66 24 5 0 4 0 0 91 4 19
2017 Student 64 31 0 5 0 0 0 95 5 17
2014 Student 56 25 13 0 0 0 6 87 0 16

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 52 39 4 4 0 0 0 91 4 20
2019 Student 49 31 13 8 0 0 0 79 8 23
2018 Student 41 43 10 5 0 0 0 85 5 19
2017 Student 53 37 11 0 0 0 0 89 0 17

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 77 19 4 0 0 0 0 96 0 20
2019 Student 61 26 8 0 4 0 0 88 4 23
2018 Student 55 30 5 0 4 0 5 90 5 19
2017 Student 64 13 11 12 0 0 0 77 12 17
2014 Student 44 50 6 0 0 0 0 94 0 16

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 68 22 5 5 0 0 0 90 5 20
2019 Student 43 44 8 4 0 0 0 87 4 23
2018 Student 29 50 4 13 4 0 0 79 17 19
2017 Student 52 19 17 12 0 0 0 71 12 17
2014 Student 56 31 0 13 0 0 0 88 13 16

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 52 44 4 0 0 0 0 96 0 20
2019 Student 48 30 14 4 4 0 0 78 8 23
2018 Student 54 19 27 0 0 0 0 73 0 19
2017 Student 68 21 6 6 0 0 0 89 6 16
2014 Student 50 19 13 0 0 19 0 85 0 16

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 51 14 15 4 0 4 12 77 5 20
2019 Student 39 17 0 10 4 13 17 80 20 23
2018 Student 49 24 9 7 5 0 5 77 13 19
2017 Student 50 18 13 0 6 13 0 78 6 16
2014 Student 38 19 19 13 0 0 13 64 14 16

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 69 26 4 0 0 0 0 96 0 20
2019 Student 49 21 8 8 0 0 13 81 9 23

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 80 11 9 0 0 0 0 91 0 20
2019 Student 48 14 20 0 0 5 13 75 0 23

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 100 0 0 0 0 0 0 100 0 20
2019 Student 83 4 0 0 0 0 13 100 0 23

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 86 5 4 0 0 0 4 95 0 20
2019 Student 82 5 0 0 0 0 13 100 0 23

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 71 29 0 0 0 0 0 100 0 20
2019 Student 39 44 9 9 0 0 0 82 9 23
2018 Student 41 28 16 15 0 0 0 69 15 18
2017 Student 45 50 0 5 0 0 0 95 5 17
2014 Student 38 44 0 6 6 0 6 87 13 16

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 64 30 0 0 0 7 0 100 0 20
2019 Student 46 38 17 0 0 0 0 83 0 23
2018 Student 39 37 24 0 0 0 0 76 0 18
2017 Student 45 40 15 0 0 0 0 85 0 17
2014 Student 44 44 6 6 0 0 0 88 6 16

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 52 48 0 0 0 0 0 100 0 20
2019 Student 60 32 8 0 0 0 0 92 0 23
2018 Student 22 58 14 0 0 0 6 85 0 18
2017 Student 59 36 5 0 0 0 0 95 0 17
2014 Student 56 38 0 6 0 0 0 94 6 16

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 53 38 5 4 0 0 0 91 4 20
2019 Student 30 40 18 9 0 4 0 72 9 23
2018 Student 40 45 4 5 0 0 5 90 5 19
2017 Student 60 34 6 0 0 0 0 94 0 16

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 76 15 9 0 0 0 0 91 0 20
2019 Student 83 9 8 0 0 0 0 92 0 23
2018 Student 49 29 18 4 0 0 0 78 4 19
2017 Student 72 28 0 0 0 0 0 100 0 17
2014 Student 69 19 0 13 0 0 0 88 13 16

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 77 18 5 0 0 0 0 95 0 20
2019 Student 78 18 4 0 0 0 0 96 0 23
2018 Student 72 28 0 0 0 0 0 100 0 19
2017 Student 54 39 7 0 0 0 0 93 0 17
2014 Student 81 19 0 0 0 0 0 100 0 16

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Student 65 35 20

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 85 5 0 0 0 0 10 100 0 20

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Student 38 35 27 20
2019 Student 34 34 32 23
2018 Student 43 20 37 19
2017 Student 39 18 43 17
2014 Student 56 19 25 16
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 81 19 0 0 0 0 0 100 0 20
2019 Student 40 46 10 4 0 0 0 86 4 23
2018 Student 53 37 10 0 0 0 0 90 0 18
2017 Student 60 40 0 0 0 0 0 100 0 17
2014 Student 69 31 0 0 0 0 0 100 0 16

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 64 29 0 0 0 7 0 100 0 20
2019 Student 38 50 12 0 0 0 0 88 0 23
2018 Student 56 35 0 10 0 0 0 90 10 19
2017 Student 69 31 0 0 0 0 0 100 0 17
2014 Student 81 19 0 0 0 0 0 100 0 16

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 4 4 20 38 28 0 5 70 9 20
2019 Student 0 22 14 27 34 0 4 63 23 23
2018 Student 9 5 21 21 33 5 5 60 16 19
2017 Student 12 0 41 33 13 0 0 46 12 17
2014 Student 6 6 25 19 31 6 6 57 14 16

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 0 0 14 29 52 0 5 86 0 20
2019 Student 4 8 10 31 42 5 0 77 13 23
2018 Student 0 20 10 20 44 0 5 68 22 19
2017 Student 5 15 25 21 30 0 4 53 22 17
2014 Student 0 19 0 31 38 6 6 79 21 16

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 0 4 15 30 45 0 5 80 5 20
2019 Student 0 4 31 26 31 5 4 62 4 23
2018 Student 4 12 28 15 37 0 5 54 17 19
2017 Student 7 7 15 39 18 8 5 67 16 17
2014 Student 6 6 0 38 38 6 6 86 14 16

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 0 0 0 29 66 0 5 100 0 20
2019 Student 0 4 5 26 62 0 4 91 4 23
2018 Student 4 9 0 33 44 0 10 86 14 19
2017 Student 0 7 16 33 38 0 5 75 7 17
2014 Student 0 0 0 31 63 0 6 100 0 16

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 0 0 9 58 27 0 5 91 0 20
2019 Student 0 10 5 27 49 5 4 84 11 22
2018 Student 0 18 0 27 49 0 5 81 19 19
2017 Student 12 0 5 39 38 0 5 82 13 17
2014 Student 0 6 13 25 44 0 13 79 7 16

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 0 0 4 31 60 0 5 95 0 20
2019 Student 4 5 18 18 37 19 0 67 11 22
2018 Student 9 0 4 27 50 5 5 86 10 19
2017 Student 0 7 25 15 40 4 9 63 8 17
2014 Student 0 6 6 13 56 6 13 85 8 16

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 0 5 15 38 37 0 5 79 5 20
2019 Student 0 4 18 8 53 9 8 74 5 23
2018 Student 0 4 18 29 38 5 5 75 5 19
2017 Student 14 0 5 43 28 0 9 79 15 17
2014 Student 0 19 6 19 44 6 6 71 21 16

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 0 5 27 37 26 0 6 66 5 19
2019 Student 4 13 35 27 21 0 0 48 17 23

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 57 34 4 0 0 4 0 95 0 20
2019 Student 38 35 23 0 0 4 0 76 0 23

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 79 16 0 5 0 0 0 95 5 20
2019 Student 73 4 13 4 0 5 0 81 5 23
2018 Student 71 9 11 5 4 0 0 80 9 19
2017 Student 74 20 5 0 0 0 0 95 0 17
2014 Student 56 25 6 13 0 0 0 81 13 16

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 91 9 0 0 0 0 0 100 0 20
2019 Student 72 13 5 10 0 0 0 85 10 23
2018 Student 71 20 5 4 0 0 0 90 4 19
2017 Student 82 11 7 0 0 0 0 93 0 17
2014 Student 69 19 6 6 0 0 0 88 6 16

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 78 22 0 0 0 0 0 100 0 19
2019 Student 63 23 9 0 0 5 0 91 0 23
2018 Student 70 21 5 4 0 0 0 90 4 19

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 82 18 0 0 0 0 0 100 0 20
2019 Student 75 20 4 0 0 0 0 96 0 23
2018 Student 73 17 5 0 0 0 5 94 0 19
2017 Student 93 7 0 0 0 0 0 100 0 17
2014 Student 87 13 0 0 0 0 0 100 0 15

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 73 14 9 0 0 5 0 91 0 20
2019 Student 70 17 13 0 0 0 0 87 0 23
2018 Student 34 38 23 0 0 4 0 76 0 19
2017 Student 74 19 7 0 0 0 0 93 0 16
2014 Student 56 25 6 6 0 0 6 87 7 16

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 91 9 0 0 0 0 0 100 0 20
2019 Student 92 4 4 0 0 0 0 96 0 23
2018 Student 68 32 0 0 0 0 0 100 0 19
2017 Student 84 16 0 0 0 0 0 100 0 17
2014 Student 94 6 0 0 0 0 0 100 0 16

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 72 6 0 5 0 9 9 94 6 20

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 53 25 4 4 0 14 0 90 5 20

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 62 24 0 4 0 4 4 95 5 20

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 56 15 5 0 0 13 10 94 0 20
2019 Student 51 13 18 4 0 9 4 74 4 23
2018 Student 44 11 19 9 0 6 11 66 11 18
2017 Student 62 18 12 0 0 4 4 87 0 17
2014 Student 50 25 13 0 0 0 13 86 0 16

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 53 24 5 5 4 4 5 85 10 20
2019 Student 43 14 14 21 0 9 0 62 23 23
2018 Student 31 24 17 18 0 10 0 61 20 19
2017 Student 43 36 6 11 0 0 4 82 11 17
2014 Student 75 13 0 0 0 6 6 100 0 16

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 68 23 9 0 0 0 0 91 0 20
2019 Student 41 31 20 4 0 4 0 75 4 23
2018 Student 36 39 20 4 0 0 0 76 4 19

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 55 25 14 0 0 7 0 85 0 20
2019 Student 53 18 17 8 0 0 5 74 8 23
2018 Student 31 29 10 4 4 16 5 76 11 19
2017 Student 50 33 12 0 0 0 4 87 0 17
2014 Student 25 19 19 0 0 25 13 70 0 16

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 68 28 0 5 0 0 0 95 5 20

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 48 38 0 14 0 0 0 86 14 20
2019 Student 69 18 4 9 0 0 0 87 9 23
2017 Student 82 5 0 13 0 0 0 87 13 17
2014 Student 63 31 6 0 0 0 0 94 0 16

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 96 0 4 0 0 0 0 96 0 20
2019 Student 75 21 0 4 0 0 0 96 4 23
2017 Student 80 20 0 0 0 0 0 100 0 16
2014 Student 69 25 0 0 6 0 0 94 6 16

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 100 0 0 0 0 0 0 100 0 20
2017 Student 95 5 0 0 0 0 0 100 0 17
2014 Student 100 0 0 0 0 0 0 100 0 16

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 82 9 0 4 0 4 0 95 5 20
2019 Student 63 17 15 0 5 0 0 80 5 23

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Student 0 100 20
2019 Student 0 100 23

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 18 6 0 4 0 46 26 84 16 20
2019 Student 33 0 9 0 0 47 12 79 0 23
2018 Student 21 6 17 0 0 51 5 61 0 19
2017 Student 44 5 12 7 0 9 22 72 10 17
2014 Student 25 6 0 0 0 31 38 100 0 16

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 62 0 14 0 0 14 10 82 0 20
2019 Student 54 17 4 0 0 21 4 95 0 23
2018 Student 25 36 5 0 0 34 0 92 0 19
2017 Student 68 20 0 7 0 0 5 93 7 17
2014 Student 44 0 0 0 0 38 19 100 0 16

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Student 0 100 20

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 22 6 0 0 0 46 26 100 0 20
2019 Student 18 9 9 0 0 52 12 76 0 23
2018 Student 30 0 15 0 0 44 11 67 0 18
2017 Student 38 17 12 0 0 16 16 82 0 17
2014 Student 31 6 0 0 0 50 13 100 0 16

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 14 9 0 0 9 10 89 0 20
2019 Student 58 13 4 0 0 21 4 95 0 23
2018 Student 40 28 6 0 0 27 0 92 0 18
2017 Student 61 29 0 0 0 4 5 100 0 17
2014 Student 56 6 0 0 0 38 0 100 0 16

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Student 4 96 20

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Student 4 96 20
2019 Student 13 87 23
2017 Student 34 66 17

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 71 20 4 5 0 0 0 91 5 20
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 61 30 9 0 0 0 0 91 0 20

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 76 15 4 0 0 4 0 95 0 20

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 69 27 0 0 0 4 0 100 0 20

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 76 11 9 0 0 4 0 91 0 20

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 80 11 5 0 0 4 0 95 0 20

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 80 10 0 0 0 9 0 100 0 20

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 57 15 15 0 0 13 0 83 0 20

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 25 21 4 0 0 0 75 4 20

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 76 20 5 0 0 0 0 95 0 20

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 60 25 5 4 0 4 0 90 5 20
2019 Student 29 27 21 14 0 8 0 62 15 23
2018 Student 35 44 0 12 0 10 0 87 13 19
2017 Student 44 30 5 13 7 0 0 74 20 17

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 38 30 28 4 0 0 0 68 4 20

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 66 21 13 0 0 0 0 87 0 20

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 61 30 9 0 0 0 0 91 0 20
2019 Student 29 48 14 9 0 0 0 77 9 23
2018 Student 49 29 13 4 0 4 0 82 5 19
2017 Student 34 42 7 0 12 5 0 80 13 17

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 51 25 9 9 0 0 5 81 10 20

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 71 0 20 4 5 0 0 71 9 20
2019 Student 29 32 17 4 17 0 0 61 22 23
2018 Student 49 36 15 0 0 0 0 85 0 19
2017 Student 16 25 19 18 23 0 0 41 41 17

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 31 51 13 0 5 0 0 82 5 20
2019 Student 46 44 10 0 0 0 0 90 0 23
2018 Student 57 34 9 0 0 0 0 91 0 19
2017 Student 12 30 42 7 0 0 8 46 8 17

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 86 9 4 0 0 0 0 96 0 20
2019 Student 83 8 5 4 0 0 0 91 4 23
2018 Student 67 20 4 9 0 0 0 87 9 19
2017 Student 51 22 18 9 0 0 0 73 9 17

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 68 19 5 0 0 4 4 95 0 20
2019 Student 51 27 18 4 0 0 0 78 4 23
2018 Student 56 20 19 0 0 0 5 80 0 19
2017 Student 41 21 22 16 0 0 0 62 16 17

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 82 14 0 0 0 0 4 100 0 20
2019 Student 96 4 0 0 0 0 0 100 0 23
2018 Student 66 19 5 0 4 0 5 90 5 19
2017 Student 70 25 0 0 0 0 5 100 0 17

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 41 41 9 4 5 0 0 82 9 20
2019 Student 56 26 9 4 4 0 0 83 8 23
2018 Student 46 21 19 9 4 0 0 67 14 19
2017 Student 37 27 16 20 0 0 0 64 20 17

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 71 9 13 0 0 0 7 86 0 20

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 96 0 0 0 0 4 0 100 0 20
2019 Student 53 26 22 0 0 0 0 78 0 23
2018 Student 70 21 4 4 0 0 0 91 4 19
2017 Student 62 26 7 5 0 0 0 88 5 17

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 62 38 0 0 0 0 0 100 0 20
2019 Student 69 9 8 13 0 0 0 79 13 23
2018 Student 62 24 9 0 0 0 5 91 0 19
2017 Student 66 18 11 5 0 0 0 84 5 17

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 61 20 9 10 0 0 0 81 10 20
2019 Student 54 20 13 13 0 0 0 74 13 23
2018 Student 49 32 4 9 5 0 0 82 14 19
2017 Student 53 20 16 5 5 0 0 73 11 17

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 91 4 0 0 0 4 0 100 0 20
2019 Student 70 13 13 4 0 0 0 83 4 23

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 31 14 5 0 0 0 81 5 20

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 74 16 10 0 0 0 0 90 0 20
2019 Student 61 25 9 5 0 0 0 86 5 23
2018 Student 37 49 10 4 0 0 0 86 4 19
2017 Student 45 29 14 12 0 0 0 74 12 17

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 55 32 4 5 0 4 0 90 5 20
2019 Student 78 13 9 0 0 0 0 91 0 23
2018 Student 81 0 4 5 4 0 5 85 10 19
2017 Student 77 23 0 0 0 0 0 100 0 17

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 48 33 15 0 0 0 5 85 0 19

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 78 13 4 0 0 0 4 95 0 20
2019 Student 86 14 0 0 0 0 0 100 0 23
2018 Student 85 5 0 0 4 0 5 95 5 19

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 96 0 0 0 0 0 4 100 0 20
2019 Student 96 0 0 0 0 4 0 100 0 23
2018 Student 76 11 4 4 0 0 5 91 5 19
2017 Student 86 14 0 0 0 0 0 100 0 17

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 96 0 0 0 0 0 4 100 0 20
2019 Student 81 9 5 5 0 0 0 90 5 22
2018 Student 84 10 0 0 0 0 5 100 0 19
2017 Student 88 12 0 0 0 0 0 100 0 17

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 91 4 0 0 0 0 4 100 0 20
2019 Student 87 4 8 0 0 0 0 92 0 23
2018 Student 80 11 0 0 4 0 5 95 5 19
2017 Student 93 7 0 0 0 0 0 100 0 17

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 91 0 0 0 0 0 9 100 0 20
2019 Student 82 0 0 0 0 0 18 100 0 23
2018 Student 80 0 0 0 0 0 20 100 0 19
2017 Student 91 0 0 0 0 0 9 100 0 17

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 82 4 5 0 0 0 9 95 0 20
2019 Student 96 4 0 0 0 0 0 100 0 23
2018 Student 72 9 10 0 0 0 10 89 0 19
2017 Student 79 5 8 7 0 0 0 85 7 17

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 64 24 7 0 4 0 0 89 4 20
2019 Student 43 30 13 14 0 0 0 73 14 23
2018 Student 53 22 16 9 0 0 0 76 9 19
2017 Student 68 5 0 12 15 0 0 73 27 17

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 59 14 19 4 0 0 4 76 5 20
2019 Student 46 32 9 13 0 0 0 78 13 23
2018 Student 56 9 20 10 0 0 5 69 10 19
2017 Student 50 30 7 7 0 5 0 85 7 17

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 47 16 32 5 0 0 0 63 5 20

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 21 57 23 0 0 0 0 77 0 20
2019 Student 42 13 36 4 0 5 0 58 4 23
2018 Student 49 27 23 0 0 0 0 77 0 19
2017 Student 26 22 45 7 0 0 0 48 7 17

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 4 4 18 40 33 0 0 73 9 20
2019 Student 9 17 17 22 35 0 0 57 26 23
2018 Student 5 0 45 40 10 0 0 50 5 19
2017 Student 0 0 57 30 14 0 0 43 0 17
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 24 46 30 0 66 34 20

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 76 4 0 0 0 4 15 100 0 20
2019 Student 43 12 9 0 5 5 26 80 7 23
2018 Student 64 11 4 0 0 10 10 95 0 19
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