2020 Public Service Employee Survey Results by Theme for Micro-organizations combined by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the confidentiality of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 33 9 4 0 0 0 86 4 21
2020 Federal regulators 48 26 10 10 5 0 0 74 16 40
2020 Compliance, inspection and enforcement 51 34 7 9 0 0 0 85 9 58
2020 Communications or public affairs 51 30 11 9 0 0 0 81 9 55
2020 Access to information and privacy 54 30 11 2 2 0 0 84 5 43
2020 Science and technology 37 44 20 0 0 0 0 80 0 26
2020 Legal services 45 40 11 3 1 0 0 85 4 85
2020 Administration and operations 45 38 9 5 3 0 0 83 8 173
2020 Human resources 58 34 6 2 0 0 0 91 2 48
2020 Financial management 51 34 6 5 3 0 0 85 9 60
2020 Information management 45 38 13 0 4 0 0 83 4 31
2020 Information technology 44 40 7 5 4 0 0 84 9 52
2020 Policy 41 27 10 13 8 0 0 68 22 62
2020 Project management 54 30 12 2 3 0 0 83 5 43
2020 Other services to the public 54 33 9 3 0 0 0 87 3 30
2020 None of the above 56 28 6 9 1 0 0 84 10 62
2019 Client contact centre 36 43 12 4 5 0 0 80 9 23
2019 Federal regulators 56 34 8 2 0 0 0 90 2 58
2019 Compliance, inspection and enforcement 43 35 10 8 4 0 0 78 12 48
2019 Communications or public affairs 50 37 7 4 2 0 0 87 6 45
2019 Access to information and privacy 64 24 6 3 3 0 0 88 6 33
2019 Science and technology 53 35 0 8 4 0 0 88 12 26
2019 Legal services 54 31 9 4 2 0 0 85 6 66
2019 Administration and operations 42 39 10 4 4 0 0 81 8 160
2019 Human resources 63 29 8 0 0 0 0 92 0 54
2019 Financial management 69 30 2 0 0 0 0 98 0 51
2019 Information management 37 52 8 0 0 3 0 92 0 27
2019 Information technology 62 24 12 2 0 0 0 86 2 50
2019 Policy 55 35 7 3 0 0 0 90 3 62
2019 Project management 60 18 6 9 7 0 0 78 15 33
2019 Other services to the public 64 17 11 4 4 0 0 81 8 22
2019 None of the above 49 23 9 11 9 0 0 71 20 56
2018 Client contact centre 57 25 14 3 0 0 0 82 3 27
2018 Federal regulators 38 49 9 5 0 0 0 87 5 61
2018 Compliance, inspection and enforcement 51 36 4 4 3 2 0 89 7 47
2018 Communications or public affairs 49 28 11 10 3 0 0 77 12 65
2018 Access to information and privacy 50 31 10 5 3 0 0 82 8 39
2018 Science and technology 42 52 5 0 0 0 0 95 0 23
2018 Legal services 40 40 8 9 3 0 0 80 12 49
2018 Administration and operations 46 35 12 4 2 0 0 82 6 163
2018 Human resources 54 38 8 0 0 0 0 92 0 42
2018 Financial management 50 38 3 8 0 0 0 89 8 61
2018 Information management 29 45 11 11 0 4 0 77 11 21
2018 Information technology 53 37 8 2 0 0 0 91 2 43
2018 Policy 42 38 5 9 7 0 0 80 15 72
2018 Project management 43 46 3 2 5 0 0 90 7 35
2018 Other services to the public 38 49 4 10 0 0 0 86 10 29
2018 None of the above 43 34 7 12 4 0 0 78 16 52
2017 Client contact centre 31 56 4 9 0 0 0 87 9 22
2017 Federal regulators 41 53 2 2 3 0 0 93 5 60
2017 Compliance, inspection and enforcement 54 37 2 7 0 0 0 91 7 41
2017 Communications or public affairs 31 48 3 12 6 0 0 78 18 61
2017 Access to information and privacy 44 45 7 4 0 0 0 89 4 26
2017 Science and technology 64 30 6 0 0 0 0 94 0 27
2017 Legal services 50 34 8 4 4 0 0 84 8 52
2017 Administration and operations 43 36 11 7 3 1 0 79 10 177
2017 Human resources 48 49 0 0 3 0 0 97 3 39
2017 Financial management 51 31 15 2 2 0 0 82 3 61
2017 Information management 24 57 14 5 0 0 0 82 5 21
2017 Information technology 54 33 7 4 2 0 0 88 6 51
2017 Policy 56 31 5 4 3 0 0 88 7 57
2017 Project management 35 49 4 4 8 0 0 84 12 41
2017 Other services to the public 43 39 11 7 0 0 0 82 7 25
2017 None of the above 40 39 4 9 6 2 0 81 15 50
2014 Client contact centre 27 53 7 10 3 0 0 80 13 30
2014 Federal regulators 38 44 8 6 3 0 0 83 10 63
2014 Compliance, inspection and enforcement 40 42 9 7 2 0 0 82 9 45
2014 Communications or public affairs 40 43 10 6 1 0 0 82 7 68
2014 Access to information and privacy 43 25 14 11 7 0 0 68 18 44
2014 Science and technology 50 38 6 0 6 0 0 88 6 16
2014 Legal services 59 30 7 2 1 0 0 90 3 86
2014 Administration and operations 39 33 12 12 4 0 0 72 16 288
2014 Human resources 44 46 2 6 2 0 0 90 8 50
2014 Financial management 45 43 8 4 0 0 0 88 4 51
2014 Information management 28 41 10 21 0 0 0 69 21 29
2014 Information technology 49 44 3 4 0 0 0 93 4 68
2014 Other services to the public 38 40 15 5 3 0 0 78 8 40
2014 None of the above 45 30 12 8 5 0 0 75 13 138

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 19 24 0 6 0 0 71 6 21
2020 Federal regulators 40 16 20 13 11 0 0 56 24 40
2020 Compliance, inspection and enforcement 32 41 15 6 5 0 0 73 11 58
2020 Communications or public affairs 56 21 9 11 4 0 0 77 14 55
2020 Access to information and privacy 51 31 7 7 5 0 0 82 12 43
2020 Science and technology 39 40 12 8 0 0 0 79 8 26
2020 Legal services 48 39 6 4 3 0 0 86 8 85
2020 Administration and operations 46 35 9 5 5 0 0 81 10 173
2020 Human resources 58 23 11 6 2 0 0 80 9 48
2020 Financial management 52 29 14 5 0 0 0 81 5 60
2020 Information management 41 32 23 4 0 0 0 73 4 30
2020 Information technology 47 38 7 4 4 0 0 85 8 52
2020 Policy 42 31 12 6 8 0 0 73 14 62
2020 Project management 55 20 18 0 7 0 0 75 7 43
2020 Other services to the public 51 35 10 0 4 0 0 86 4 30
2020 None of the above 49 26 6 15 3 0 0 75 18 62
2019 Client contact centre 44 36 4 13 4 0 0 79 17 23
2019 Federal regulators 40 35 5 16 4 0 0 75 20 58
2019 Compliance, inspection and enforcement 33 32 19 9 8 0 0 65 16 48
2019 Communications or public affairs 50 19 11 16 2 2 0 71 18 47
2019 Access to information and privacy 51 31 6 12 0 0 0 82 12 33
2019 Science and technology 41 31 8 8 12 0 0 72 20 26
2019 Legal services 56 28 9 7 0 0 0 84 7 65
2019 Administration and operations 45 31 14 5 5 0 0 75 11 162
2019 Human resources 69 25 2 4 0 0 0 95 4 54
2019 Financial management 63 29 4 4 0 0 0 92 4 50
2019 Information management 47 26 19 4 3 0 0 74 8 27
2019 Information technology 44 40 4 4 7 0 0 84 11 50
2019 Policy 55 29 6 10 0 0 0 84 10 62
2019 Project management 45 37 6 3 9 0 0 82 12 33
2019 Other services to the public 50 28 4 10 8 0 0 78 18 22
2019 None of the above 38 24 9 19 9 0 0 62 29 56
2018 Client contact centre 33 47 8 7 6 0 0 80 12 28
2018 Federal regulators 36 33 13 15 3 0 0 69 18 61
2018 Compliance, inspection and enforcement 41 35 7 11 8 0 0 75 18 48
2018 Communications or public affairs 46 35 8 4 5 1 0 82 10 66
2018 Access to information and privacy 42 39 8 5 3 3 0 84 8 39
2018 Science and technology 44 33 20 0 4 0 0 77 4 23
2018 Legal services 46 29 10 7 7 0 0 75 15 50
2018 Administration and operations 45 33 10 10 3 1 0 78 12 162
2018 Human resources 37 44 16 2 0 0 0 81 2 42
2018 Financial management 51 33 11 3 2 0 0 84 5 61
2018 Information management 25 47 9 14 0 4 0 76 15 21
2018 Information technology 54 24 8 14 0 0 0 78 14 44
2018 Policy 40 30 6 15 9 0 0 70 24 72
2018 Project management 38 40 15 5 2 0 0 78 7 35
2018 Other services to the public 62 16 4 11 7 0 0 78 18 29
2018 None of the above 28 35 9 14 14 0 0 63 28 53
2017 Client contact centre 25 59 6 5 0 5 0 89 5 22
2017 Federal regulators 34 31 20 8 7 0 0 65 15 60
2017 Compliance, inspection and enforcement 49 24 14 8 3 2 0 74 11 41
2017 Communications or public affairs 32 43 3 9 14 0 0 74 23 61
2017 Access to information and privacy 34 36 14 16 0 0 0 70 16 26
2017 Science and technology 54 32 2 4 8 0 0 86 12 27
2017 Legal services 48 34 9 8 2 0 0 82 10 52
2017 Administration and operations 36 34 12 11 7 1 0 70 18 177
2017 Human resources 40 37 18 2 3 0 0 77 5 39
2017 Financial management 57 23 11 5 4 0 0 80 9 61
2017 Information management 33 33 15 13 5 0 0 67 18 21
2017 Information technology 48 29 11 10 2 0 0 77 12 51
2017 Policy 41 36 7 7 7 1 0 78 15 57
2017 Project management 29 31 8 8 21 3 0 61 31 41
2017 Other services to the public 43 19 23 11 4 0 0 62 15 25
2017 None of the above 31 46 4 12 7 0 0 77 19 51

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 34 19 0 0 0 0 81 0 21
2020 Federal regulators 72 20 5 0 3 0 0 92 3 40
2020 Compliance, inspection and enforcement 55 36 8 0 0 0 0 92 0 58
2020 Communications or public affairs 59 25 12 3 0 0 0 85 3 55
2020 Access to information and privacy 60 24 9 2 5 0 0 84 7 43
2020 Science and technology 57 39 4 0 0 0 0 96 0 26
2020 Legal services 62 25 12 0 1 0 0 87 1 83
2020 Administration and operations 61 24 10 3 2 0 0 85 5 173
2020 Human resources 63 35 0 0 0 2 0 100 0 47
2020 Financial management 67 28 5 0 0 0 0 95 0 60
2020 Information management 55 32 6 7 0 0 0 87 7 30
2020 Information technology 69 19 8 3 2 0 0 88 4 52
2020 Policy 52 30 8 7 4 0 0 81 10 62
2020 Project management 66 22 11 0 0 0 0 89 0 43
2020 Other services to the public 62 29 10 0 0 0 0 90 0 30
2020 None of the above 73 19 6 2 0 0 0 92 2 62
2019 Client contact centre 50 33 8 9 0 0 0 83 9 23
2019 Federal regulators 75 19 6 0 0 0 0 94 0 58
2019 Compliance, inspection and enforcement 52 39 2 4 4 0 0 91 7 48
2019 Communications or public affairs 63 19 12 4 2 0 0 82 6 46
2019 Access to information and privacy 66 25 6 0 3 0 0 91 3 33
2019 Science and technology 54 30 16 0 0 0 0 84 0 26
2019 Legal services 61 27 9 0 3 0 0 88 3 65
2019 Administration and operations 58 29 9 1 2 0 0 87 4 159
2019 Human resources 75 20 4 2 0 0 0 95 2 54
2019 Financial management 78 20 2 0 0 0 0 98 0 50
2019 Information management 64 31 4 0 0 0 0 96 0 27
2019 Information technology 73 27 0 0 0 0 0 100 0 49
2019 Policy 67 21 13 0 0 0 0 87 0 62
2019 Project management 70 12 12 0 3 3 0 84 3 33
2019 Other services to the public 68 18 10 0 4 0 0 86 4 21
2019 None of the above 64 21 6 4 6 0 0 85 10 56
2018 Client contact centre 49 37 8 3 3 0 0 87 6 28
2018 Federal regulators 62 31 7 0 0 0 0 93 0 61
2018 Compliance, inspection and enforcement 57 35 8 0 0 0 0 92 0 47
2018 Communications or public affairs 49 31 14 4 1 0 0 80 6 64
2018 Access to information and privacy 58 29 8 3 3 0 0 87 6 39
2018 Science and technology 55 34 11 0 0 0 0 89 0 23
2018 Legal services 68 25 7 0 0 0 0 93 0 49
2018 Administration and operations 62 31 6 1 0 0 0 93 2 161
2018 Human resources 65 35 0 0 0 0 0 100 0 42
2018 Financial management 68 21 8 3 0 0 0 89 3 60
2018 Information management 44 32 19 5 0 0 0 76 5 20
2018 Information technology 66 26 4 4 0 0 0 92 4 44
2018 Policy 53 34 11 3 0 0 0 87 3 72
2018 Project management 57 28 12 3 0 0 0 85 3 35
2018 Other services to the public 59 24 14 3 0 0 0 83 3 29
2018 None of the above 58 32 2 6 2 0 0 90 8 53
2017 Client contact centre 58 38 4 0 0 0 0 96 0 22
2017 Federal regulators 61 29 7 2 2 0 0 90 4 58
2017 Compliance, inspection and enforcement 59 31 8 2 0 0 0 90 2 41
2017 Communications or public affairs 42 43 4 6 4 0 0 85 11 61
2017 Access to information and privacy 54 39 7 0 0 0 0 93 0 26
2017 Science and technology 76 24 0 0 0 0 0 100 0 27
2017 Legal services 65 29 6 0 0 0 0 94 0 52
2017 Administration and operations 56 31 9 1 2 0 0 88 3 177
2017 Human resources 58 37 2 3 0 0 0 95 3 38
2017 Financial management 66 23 10 0 2 0 0 88 2 61
2017 Information management 51 44 5 0 0 0 0 95 0 21
2017 Information technology 60 32 9 0 0 0 0 91 0 51
2017 Policy 68 27 3 0 2 0 0 95 2 57
2017 Project management 71 17 4 6 2 0 0 88 8 41
2017 Other services to the public 54 29 13 3 0 0 0 84 3 25
2017 None of the above 57 33 10 0 0 0 0 90 0 51
2014 Client contact centre 63 13 23 0 0 0 0 77 0 30
2014 Federal regulators 62 33 2 2 2 0 0 95 3 63
2014 Compliance, inspection and enforcement 67 29 4 0 0 0 0 96 0 45
2014 Communications or public affairs 62 28 6 3 1 0 0 90 4 68
2014 Access to information and privacy 59 27 7 2 5 0 0 86 7 44
2014 Science and technology 81 6 13 0 0 0 0 88 0 16
2014 Legal services 84 13 3 0 0 0 0 97 0 86
2014 Administration and operations 64 23 8 3 1 0 0 88 5 288
2014 Human resources 78 16 4 2 0 0 0 94 2 50
2014 Financial management 76 18 6 0 0 0 0 94 0 51
2014 Information management 59 28 10 0 0 0 3 89 0 29
2014 Information technology 68 29 3 0 0 0 0 97 0 68
2014 Other services to the public 73 20 5 3 0 0 0 93 3 40
2014 None of the above 65 24 6 2 2 1 0 90 4 138

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 29 24 0 0 0 0 76 0 21
2020 Federal regulators 42 39 10 5 3 0 0 82 8 40
2020 Compliance, inspection and enforcement 50 35 12 3 0 0 0 84 3 58
2020 Communications or public affairs 57 34 3 5 0 0 0 91 5 55
2020 Access to information and privacy 62 27 9 2 0 0 0 88 2 42
2020 Science and technology 41 43 11 4 0 0 0 84 4 26
2020 Legal services 53 34 11 0 1 1 0 87 1 84
2020 Administration and operations 52 34 6 4 4 0 0 85 8 174
2020 Human resources 55 33 10 2 0 0 0 88 2 48
2020 Financial management 59 33 5 3 0 0 0 92 3 60
2020 Information management 46 32 19 4 0 0 0 78 4 31
2020 Information technology 61 28 4 3 4 0 0 89 6 52
2020 Policy 41 38 8 10 4 0 0 78 14 61
2020 Project management 50 31 16 3 0 0 0 81 3 42
2020 Other services to the public 60 27 9 4 0 0 0 87 4 30
2020 None of the above 68 21 8 4 0 0 0 88 4 62
2019 Client contact centre 33 50 8 4 5 0 0 83 9 23
2019 Federal regulators 56 32 9 3 0 0 0 88 3 57
2019 Compliance, inspection and enforcement 58 28 11 2 2 0 0 86 4 48
2019 Communications or public affairs 57 20 13 5 5 0 0 77 10 45
2019 Access to information and privacy 64 27 6 3 0 0 0 91 3 33
2019 Science and technology 46 23 20 12 0 0 0 68 12 26
2019 Legal services 64 23 9 3 2 0 0 87 4 66
2019 Administration and operations 49 33 9 6 3 0 0 82 9 162
2019 Human resources 70 22 7 0 0 0 0 93 0 54
2019 Financial management 65 33 2 0 0 0 0 98 0 51
2019 Information management 50 39 11 0 0 0 0 89 0 27
2019 Information technology 60 28 9 2 2 0 0 88 4 50
2019 Policy 58 29 8 5 0 0 0 87 5 62
2019 Project management 63 21 9 0 7 0 0 84 7 33
2019 Other services to the public 65 17 11 4 4 0 0 82 8 22
2019 None of the above 51 28 4 7 5 4 0 83 13 56
2018 Client contact centre 57 21 14 3 6 0 0 77 9 28
2018 Federal regulators 41 44 8 5 2 0 0 85 6 61
2018 Compliance, inspection and enforcement 55 29 7 7 3 0 0 84 9 48
2018 Communications or public affairs 57 20 8 11 4 0 0 77 15 66
2018 Access to information and privacy 49 30 15 3 3 0 0 79 6 39
2018 Science and technology 39 47 14 0 0 0 0 86 0 23
2018 Legal services 52 33 8 4 3 0 0 85 6 50
2018 Administration and operations 56 30 8 3 2 0 0 86 6 161
2018 Human resources 50 48 2 0 0 0 0 98 0 42
2018 Financial management 64 25 5 5 2 0 0 89 6 61
2018 Information management 35 51 9 5 0 0 0 87 5 21
2018 Information technology 60 32 2 6 0 0 0 92 6 44
2018 Policy 44 29 16 7 3 1 0 74 9 72
2018 Project management 48 34 13 0 5 0 0 82 5 35
2018 Other services to the public 61 26 7 6 0 0 0 86 6 29
2018 None of the above 49 27 12 10 2 0 0 76 12 53
2017 Client contact centre 48 34 14 4 0 0 0 82 4 22
2017 Federal regulators 39 47 8 5 0 0 0 86 5 57
2017 Compliance, inspection and enforcement 57 29 10 5 0 0 0 86 5 41
2017 Communications or public affairs 36 43 8 4 8 0 0 79 12 61
2017 Access to information and privacy 44 53 0 4 0 0 0 96 4 26
2017 Science and technology 77 18 5 0 0 0 0 95 0 27
2017 Legal services 51 39 4 6 0 0 0 89 6 52
2017 Administration and operations 49 31 10 8 2 1 0 80 10 177
2017 Human resources 54 39 4 0 3 0 0 93 3 38
2017 Financial management 55 31 8 6 0 0 0 86 6 61
2017 Information management 23 64 4 9 0 0 0 87 9 21
2017 Information technology 52 35 9 2 2 0 0 88 4 51
2017 Policy 57 25 7 5 5 0 0 82 11 57
2017 Project management 47 25 19 4 5 0 0 72 9 41
2017 Other services to the public 46 36 11 7 0 0 0 82 7 25
2017 None of the above 42 38 7 9 4 0 0 80 13 51
2014 Client contact centre 40 40 13 3 3 0 0 80 7 30
2014 Federal regulators 40 43 3 13 2 0 0 83 14 63
2014 Compliance, inspection and enforcement 48 39 7 5 2 0 0 86 7 44
2014 Communications or public affairs 47 41 6 4 1 0 0 88 6 68
2014 Access to information and privacy 48 23 11 11 7 0 0 70 18 44
2014 Science and technology 56 19 19 0 6 0 0 75 6 16
2014 Legal services 73 21 3 0 2 0 0 94 2 86
2014 Administration and operations 46 32 10 8 3 0 0 78 11 288
2014 Human resources 54 32 8 2 2 0 2 88 4 50
2014 Financial management 61 25 10 2 2 0 0 86 4 51
2014 Information management 34 45 10 7 0 0 3 82 7 29
2014 Information technology 53 43 3 1 0 0 0 96 1 68
2014 Other services to the public 45 35 18 0 3 0 0 80 3 40
2014 None of the above 52 28 10 5 5 0 0 80 10 138

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 63 22 10 0 0 5 0 90 0 21
2020 Federal regulators 26 33 14 14 13 0 0 60 27 40
2020 Compliance, inspection and enforcement 49 30 13 7 2 0 0 79 9 58
2020 Communications or public affairs 56 28 11 6 0 0 0 84 6 55
2020 Access to information and privacy 62 24 2 5 7 0 0 86 12 43
2020 Science and technology 45 17 30 4 4 0 0 62 8 25
2020 Legal services 57 25 13 5 0 0 0 82 5 85
2020 Administration and operations 58 25 9 3 5 0 0 83 9 173
2020 Human resources 68 13 11 4 4 0 0 81 8 48
2020 Financial management 60 31 7 2 0 0 0 91 2 60
2020 Information management 54 13 29 4 0 0 0 67 4 30
2020 Information technology 65 25 2 6 2 0 0 90 8 52
2020 Policy 43 23 17 3 13 0 0 66 17 62
2020 Project management 44 37 7 12 0 0 0 81 12 43
2020 Other services to the public 72 17 3 4 4 0 0 89 8 30
2020 None of the above 59 23 6 12 0 0 0 82 12 62
2019 Client contact centre 54 34 8 4 0 0 0 88 4 23
2019 Federal regulators 50 31 10 4 6 0 0 81 10 58
2019 Compliance, inspection and enforcement 50 30 10 4 6 0 0 80 11 48
2019 Communications or public affairs 44 50 0 2 4 0 0 94 6 47
2019 Access to information and privacy 76 12 9 0 0 3 0 91 0 33
2019 Science and technology 30 38 11 0 20 0 0 69 20 26
2019 Legal services 62 16 10 9 3 0 0 78 12 66
2019 Administration and operations 56 26 8 5 5 0 0 82 10 162
2019 Human resources 77 16 3 2 2 0 0 93 4 54
2019 Financial management 74 14 10 0 2 0 0 88 2 51
2019 Information management 46 36 11 4 4 0 0 82 7 26
2019 Information technology 51 39 5 2 4 0 0 90 5 50
2019 Policy 60 25 6 3 2 4 0 89 5 62
2019 Project management 51 24 12 9 4 0 0 75 13 33
2019 Other services to the public 63 23 5 5 4 0 0 86 9 22
2019 None of the above 52 16 7 15 10 0 0 69 24 55
2018 Client contact centre 62 15 14 0 9 0 0 77 9 28
2018 Federal regulators 36 30 21 10 3 0 0 66 13 61
2018 Compliance, inspection and enforcement 47 24 12 11 8 0 0 70 18 48
2018 Communications or public affairs 53 27 9 8 2 0 0 80 11 66
2018 Access to information and privacy 53 29 13 6 0 0 0 81 6 38
2018 Science and technology 61 20 5 5 9 0 0 80 14 23
2018 Legal services 47 21 17 10 5 0 0 68 15 50
2018 Administration and operations 50 30 10 6 3 0 0 80 10 165
2018 Human resources 54 34 10 2 0 0 0 87 2 41
2018 Financial management 52 32 12 5 0 0 0 84 5 61
2018 Information management 49 36 14 0 0 0 0 86 0 21
2018 Information technology 52 32 9 7 0 0 0 84 7 44
2018 Policy 38 23 9 12 17 0 0 62 29 72
2018 Project management 35 38 13 5 9 0 0 73 14 35
2018 Other services to the public 58 17 19 3 3 0 0 75 6 29
2018 None of the above 41 23 15 9 11 0 0 65 20 54
2017 Client contact centre 47 34 19 0 0 0 0 81 0 22
2017 Federal regulators 38 27 17 11 5 2 0 67 16 59
2017 Compliance, inspection and enforcement 48 30 14 8 0 0 0 78 8 41
2017 Communications or public affairs 37 28 15 13 7 0 0 65 21 61
2017 Access to information and privacy 37 40 19 4 0 0 0 77 4 26
2017 Science and technology 68 12 6 6 9 0 0 80 15 27
2017 Legal services 60 10 16 10 4 0 0 70 14 52
2017 Administration and operations 43 29 17 6 5 1 0 73 10 177
2017 Human resources 43 33 17 3 3 2 0 77 6 39
2017 Financial management 54 27 5 10 3 1 0 82 13 61
2017 Information management 57 34 5 5 0 0 0 91 5 21
2017 Information technology 66 16 15 0 4 0 0 82 4 51
2017 Policy 48 30 12 4 7 0 0 77 11 57
2017 Project management 35 21 20 11 13 0 0 56 24 41
2017 Other services to the public 48 26 7 12 8 0 0 73 20 25
2017 None of the above 45 28 9 2 14 2 0 74 16 50
2014 Client contact centre 37 27 30 3 3 0 0 63 7 30
2014 Federal regulators 37 32 19 8 5 0 0 68 13 63
2014 Compliance, inspection and enforcement 56 20 13 4 7 0 0 76 11 45
2014 Communications or public affairs 38 38 9 9 4 1 0 78 13 68
2014 Access to information and privacy 34 20 16 18 11 0 0 55 30 44
2014 Science and technology 44 38 0 0 19 0 0 81 19 16
2014 Legal services 58 29 7 6 0 0 0 87 6 86
2014 Administration and operations 39 30 13 10 8 0 0 69 18 288
2014 Human resources 42 26 14 14 2 2 0 69 16 50
2014 Financial management 57 29 12 0 2 0 0 86 2 51
2014 Information management 34 31 21 7 3 3 0 68 11 29
2014 Information technology 54 24 18 3 1 0 0 78 4 68
2014 Other services to the public 43 30 13 10 5 0 0 73 15 40
2014 None of the above 36 28 17 9 8 3 1 65 17 138

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 58 27 10 0 0 5 0 90 0 21
2020 Federal regulators 32 33 8 16 11 0 0 65 27 40
2020 Compliance, inspection and enforcement 50 30 14 5 2 0 0 80 6 58
2020 Communications or public affairs 56 30 9 5 0 0 0 86 5 55
2020 Access to information and privacy 65 24 0 5 7 0 0 88 12 43
2020 Science and technology 35 32 17 4 12 0 0 67 16 26
2020 Legal services 54 29 10 6 1 0 0 83 7 84
2020 Administration and operations 58 26 8 3 5 0 0 84 8 171
2020 Human resources 62 21 9 4 4 0 0 83 8 48
2020 Financial management 62 29 7 0 2 0 0 91 2 59
2020 Information management 50 23 20 3 4 0 0 73 7 29
2020 Information technology 57 30 6 2 5 0 0 87 7 52
2020 Policy 39 28 13 5 13 2 0 68 19 62
2020 Project management 42 35 11 12 0 0 0 77 12 43
2020 Other services to the public 72 16 8 0 4 0 0 89 4 30
2020 None of the above 60 20 5 13 2 0 0 80 15 62
2019 Client contact centre 54 21 17 8 0 0 0 75 8 23
2019 Federal regulators 46 31 10 7 6 0 0 77 13 57
2019 Compliance, inspection and enforcement 49 33 8 6 4 0 0 82 10 48
2019 Communications or public affairs 46 39 2 9 4 0 0 85 13 47
2019 Access to information and privacy 70 18 6 3 0 3 0 91 3 33
2019 Science and technology 37 31 8 8 16 0 0 68 24 26
2019 Legal services 57 24 11 6 3 0 0 80 9 63
2019 Administration and operations 52 30 8 5 4 0 0 82 9 161
2019 Human resources 74 21 0 4 2 0 0 94 6 54
2019 Financial management 73 21 6 0 0 0 0 94 0 51
2019 Information management 55 24 14 3 3 0 0 79 7 27
2019 Information technology 50 37 7 0 6 0 0 88 6 49
2019 Policy 51 38 8 3 0 0 0 89 3 62
2019 Project management 51 30 12 3 4 0 0 81 7 33
2019 Other services to the public 68 18 5 5 4 0 0 86 9 22
2019 None of the above 48 22 4 17 9 0 0 70 26 55
2018 Client contact centre 59 18 14 0 9 0 0 77 9 28
2018 Federal regulators 34 36 15 12 3 0 0 70 15 59
2018 Compliance, inspection and enforcement 47 27 10 11 6 0 0 73 17 46
2018 Communications or public affairs 53 31 8 4 4 0 0 84 8 65
2018 Access to information and privacy 53 29 13 6 0 0 0 81 6 38
2018 Science and technology 45 40 0 5 9 0 0 86 14 23
2018 Legal services 51 20 15 8 5 0 0 71 14 50
2018 Administration and operations 53 27 13 5 3 0 0 80 8 163
2018 Human resources 55 33 10 2 0 0 0 88 2 41
2018 Financial management 52 32 9 6 0 0 0 84 6 61
2018 Information management 54 23 23 0 0 0 0 77 0 21
2018 Information technology 45 41 8 6 0 0 0 86 6 44
2018 Policy 43 18 9 17 13 0 0 61 30 71
2018 Project management 30 48 10 5 7 0 0 78 12 35
2018 Other services to the public 61 25 8 0 3 4 0 89 3 29
2018 None of the above 39 28 8 9 14 2 0 68 23 53
2017 Client contact centre 42 44 14 0 0 0 0 86 0 22
2017 Federal regulators 38 32 15 12 4 0 0 70 15 59
2017 Compliance, inspection and enforcement 51 32 13 5 0 0 0 83 5 41
2017 Communications or public affairs 38 32 11 15 4 0 0 70 19 61
2017 Access to information and privacy 37 42 12 9 0 0 0 79 9 26
2017 Science and technology 72 10 3 6 9 0 0 82 15 27
2017 Legal services 54 23 10 9 4 0 0 77 13 51
2017 Administration and operations 44 29 17 4 5 1 0 74 9 177
2017 Human resources 46 41 5 5 3 0 0 87 8 39
2017 Financial management 58 23 11 6 2 0 0 81 8 61
2017 Information management 53 37 10 0 0 0 0 90 0 21
2017 Information technology 56 28 12 0 4 0 0 84 4 50
2017 Policy 43 36 8 7 6 0 0 79 13 57
2017 Project management 32 29 18 13 8 0 0 61 21 41
2017 Other services to the public 49 21 10 20 0 0 0 70 20 25
2017 None of the above 48 26 8 8 10 0 0 74 18 51
2014 Client contact centre 37 30 23 7 3 0 0 67 10 30
2014 Federal regulators 38 35 8 14 5 0 0 73 19 63
2014 Compliance, inspection and enforcement 56 20 9 11 4 0 0 76 16 45
2014 Communications or public affairs 40 37 12 10 0 1 0 78 10 68
2014 Access to information and privacy 32 25 14 18 11 0 0 57 30 44
2014 Science and technology 44 31 6 0 19 0 0 75 19 16
2014 Legal services 60 27 3 8 1 0 0 87 9 86
2014 Administration and operations 39 33 12 11 6 0 0 71 17 288
2014 Human resources 42 28 12 14 0 2 2 73 15 50
2014 Financial management 57 27 10 6 0 0 0 84 6 51
2014 Information management 34 38 17 7 3 0 0 72 10 29
2014 Information technology 56 28 15 1 0 0 0 84 1 68
2014 Other services to the public 43 33 10 8 8 0 0 75 15 40
2014 None of the above 37 28 15 12 7 1 0 65 19 137

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 18 9 11 4 0 4 75 16 21
2020 Federal regulators 34 16 20 11 13 7 0 53 25 40
2020 Compliance, inspection and enforcement 39 41 5 9 3 2 2 83 12 58
2020 Communications or public affairs 46 28 9 13 2 2 0 76 15 55
2020 Access to information and privacy 56 25 7 7 2 2 0 84 9 43
2020 Science and technology 22 27 28 16 4 3 0 50 21 26
2020 Legal services 47 25 15 9 1 2 1 74 11 85
2020 Administration and operations 51 21 13 7 7 1 1 74 14 173
2020 Human resources 57 19 11 6 6 0 2 77 12 48
2020 Financial management 63 23 8 2 4 0 0 86 6 59
2020 Information management 32 14 41 13 0 0 0 46 13 31
2020 Information technology 57 35 2 2 2 3 0 94 4 52
2020 Policy 44 14 17 11 12 3 0 59 23 62
2020 Project management 32 19 28 11 7 2 0 52 19 43
2020 Other services to the public 65 10 14 8 0 3 0 78 8 30
2020 None of the above 48 20 11 12 2 1 6 74 14 62
2019 Client contact centre 49 13 12 13 9 4 0 65 22 23
2019 Federal regulators 40 30 11 13 4 0 2 72 18 58
2019 Compliance, inspection and enforcement 42 28 12 5 7 6 0 74 13 48
2019 Communications or public affairs 40 24 17 13 4 2 0 65 18 47
2019 Access to information and privacy 67 15 6 6 3 3 0 84 9 33
2019 Science and technology 26 16 19 12 20 4 4 45 34 26
2019 Legal services 45 24 11 11 4 3 1 72 16 66
2019 Administration and operations 46 19 14 10 8 2 0 66 19 162
2019 Human resources 65 24 4 5 2 0 0 89 7 54
2019 Financial management 67 20 6 2 2 2 2 90 4 50
2019 Information management 44 17 33 3 3 0 0 60 7 27
2019 Information technology 52 32 10 2 4 0 0 84 6 50
2019 Policy 49 22 16 10 2 2 0 72 12 62
2019 Project management 45 21 9 15 10 0 0 66 25 33
2019 Other services to the public 53 24 14 5 4 0 0 77 9 22
2019 None of the above 39 15 10 15 17 0 6 56 33 56
2018 Client contact centre 48 19 20 0 12 0 0 68 12 28
2018 Federal regulators 33 34 13 13 6 0 0 67 20 61
2018 Compliance, inspection and enforcement 42 17 18 11 12 0 0 60 23 48
2018 Communications or public affairs 47 16 19 15 2 0 0 63 18 66
2018 Access to information and privacy 45 10 21 13 8 3 0 57 22 38
2018 Science and technology 32 20 28 0 9 11 0 58 10 23
2018 Legal services 36 26 14 12 7 4 2 65 20 50
2018 Administration and operations 44 27 13 8 8 1 1 71 16 164
2018 Human resources 33 33 20 9 5 0 0 66 14 41
2018 Financial management 49 23 11 10 6 0 0 72 17 61
2018 Information management 38 25 18 18 0 0 0 64 18 21
2018 Information technology 51 25 13 5 3 2 0 78 8 44
2018 Policy 37 16 15 7 22 1 2 55 29 71
2018 Project management 32 34 13 11 5 5 0 69 17 35
2018 Other services to the public 48 24 0 11 11 7 0 76 24 29
2018 None of the above 41 12 18 9 16 2 2 55 26 54
2017 Client contact centre 25 36 30 9 0 0 0 61 9 22
2017 Federal regulators 37 19 25 12 7 0 0 56 19 59
2017 Compliance, inspection and enforcement 46 20 18 9 5 0 2 68 14 41
2017 Communications or public affairs 31 27 13 9 16 3 0 60 26 61
2017 Access to information and privacy 33 24 25 11 4 4 0 59 15 26
2017 Science and technology 58 24 8 0 11 0 0 82 11 27
2017 Legal services 50 15 21 6 9 0 0 64 14 52
2017 Administration and operations 42 17 20 12 6 4 0 61 18 177
2017 Human resources 38 24 9 10 14 5 0 65 25 39
2017 Financial management 51 23 10 7 3 6 0 79 10 61
2017 Information management 42 18 21 10 0 9 0 66 11 21
2017 Information technology 50 25 15 1 6 0 2 77 7 51
2017 Policy 44 19 15 8 5 8 0 69 15 57
2017 Project management 31 16 23 12 18 0 0 47 30 41
2017 Other services to the public 46 31 4 8 11 0 0 77 19 25
2017 None of the above 42 16 11 9 17 2 3 61 27 50
2014 Client contact centre 30 13 33 13 7 0 3 45 21 30
2014 Federal regulators 29 24 16 8 10 3 10 61 20 62
2014 Compliance, inspection and enforcement 53 13 4 18 9 0 2 68 27 45
2014 Communications or public affairs 41 19 18 9 9 4 0 63 18 68
2014 Access to information and privacy 34 11 14 14 25 0 2 47 40 44
2014 Science and technology 44 13 6 19 19 0 0 56 38 16
2014 Legal services 53 15 16 6 5 3 1 72 11 86
2014 Administration and operations 39 20 13 16 9 2 1 61 26 288
2014 Human resources 32 26 18 6 16 2 0 59 22 50
2014 Financial management 57 16 16 6 2 4 0 76 8 51
2014 Information management 34 21 10 17 10 7 0 59 30 29
2014 Information technology 44 25 15 7 6 3 0 71 14 68
2014 Other services to the public 48 15 18 10 8 3 0 64 18 40
2014 None of the above 32 20 17 12 11 4 4 56 25 138
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 14 6 0 0 5 20 93 0 21
2020 Federal regulators 41 24 8 5 8 0 14 75 16 40
2020 Compliance, inspection and enforcement 50 23 8 9 2 3 5 80 12 58
2020 Communications or public affairs 75 21 2 2 0 0 0 96 2 55
2020 Access to information and privacy 58 24 9 2 5 0 2 83 7 43
2020 Science and technology 54 29 13 4 0 0 0 83 4 25
2020 Legal services 63 16 9 3 0 0 9 86 4 84
2020 Administration and operations 58 22 10 1 3 2 4 85 4 173
2020 Human resources 61 24 11 0 0 0 4 89 0 48
2020 Financial management 66 23 7 0 2 0 2 91 2 60
2020 Information management 50 20 16 14 0 0 0 69 14 30
2020 Information technology 65 27 0 4 4 0 0 92 8 52
2020 Policy 53 30 7 5 4 0 1 85 9 62
2020 Project management 66 20 7 5 0 0 3 88 5 43
2020 Other services to the public 65 19 8 0 0 4 4 91 0 30
2020 None of the above 60 18 6 4 0 0 12 88 4 62
2019 Client contact centre 35 40 11 0 5 0 9 82 5 23
2019 Federal regulators 49 24 5 5 6 2 8 81 13 58
2019 Compliance, inspection and enforcement 31 33 15 6 0 2 13 75 7 48
2019 Communications or public affairs 60 26 7 0 4 0 4 89 4 47
2019 Access to information and privacy 58 15 12 6 0 0 9 80 7 33
2019 Science and technology 56 15 16 0 4 5 5 78 4 26
2019 Legal services 59 17 7 3 3 3 9 85 7 66
2019 Administration and operations 57 22 12 4 2 0 3 81 7 162
2019 Human resources 80 13 5 0 0 0 2 94 0 54
2019 Financial management 54 31 8 0 0 2 6 92 0 51
2019 Information management 62 20 12 0 0 0 7 88 0 27
2019 Information technology 63 18 15 2 0 0 2 83 2 50
2019 Policy 71 18 10 0 0 0 0 90 0 60
2019 Project management 61 18 15 3 3 0 0 79 6 33
2019 Other services to the public 58 23 14 5 0 0 0 81 5 22
2019 None of the above 45 20 7 9 7 4 9 74 18 56

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 33 10 0 0 5 0 90 0 21
2020 Federal regulators 24 31 5 15 14 0 11 62 32 40
2020 Compliance, inspection and enforcement 49 30 8 7 2 2 3 82 9 58
2020 Communications or public affairs 57 34 5 4 0 0 0 91 4 55
2020 Access to information and privacy 46 23 14 15 2 0 0 69 17 43
2020 Science and technology 31 44 3 9 9 4 0 79 18 25
2020 Legal services 59 19 9 11 2 0 0 78 13 84
2020 Administration and operations 58 26 9 2 4 0 0 85 6 173
2020 Human resources 72 15 9 4 0 0 0 87 4 48
2020 Financial management 67 23 10 0 0 0 0 90 0 60
2020 Information management 65 9 16 10 0 0 0 74 10 31
2020 Information technology 60 27 7 2 4 0 0 87 6 51
2020 Policy 41 29 12 12 6 0 0 70 18 62
2020 Project management 60 32 0 4 2 0 2 93 7 43
2020 Other services to the public 63 26 7 0 4 0 0 90 4 30
2020 None of the above 54 17 10 10 2 0 8 77 13 62
2019 Client contact centre 48 25 24 0 4 0 0 72 4 23
2019 Federal regulators 41 23 7 13 5 0 11 72 20 57
2019 Compliance, inspection and enforcement 40 27 12 11 4 0 6 71 16 48
2019 Communications or public affairs 54 33 8 3 2 0 0 87 5 47
2019 Access to information and privacy 63 19 6 3 0 3 6 90 3 33
2019 Science and technology 44 32 8 5 12 0 0 76 17 26
2019 Legal services 54 26 7 6 7 0 0 80 13 66
2019 Administration and operations 60 25 7 6 2 0 0 86 7 162
2019 Human resources 69 25 2 2 0 2 0 96 2 54
2019 Financial management 61 24 7 2 2 2 2 89 4 51
2019 Information management 57 18 9 8 5 0 4 78 13 26
2019 Information technology 60 28 8 4 0 0 0 88 4 48
2019 Policy 59 27 10 3 0 0 0 87 3 61
2019 Project management 52 12 13 18 3 3 0 65 22 33
2019 Other services to the public 67 17 12 0 0 4 0 87 0 22
2019 None of the above 40 27 9 8 11 0 5 70 20 56
2018 Client contact centre 43 31 13 3 9 0 0 74 13 28
2018 Federal regulators 42 27 17 8 3 0 3 71 12 60
2018 Compliance, inspection and enforcement 48 22 12 4 10 0 4 73 15 48
2018 Communications or public affairs 53 35 3 5 4 0 0 88 9 65
2018 Access to information and privacy 52 33 5 3 3 5 0 89 5 39
2018 Science and technology 48 21 3 15 7 6 0 73 23 22
2018 Legal services 57 17 4 10 7 2 4 78 17 50
2018 Administration and operations 51 29 8 6 3 1 2 82 10 163
2018 Human resources 45 37 8 5 5 0 0 82 10 42
2018 Financial management 52 30 13 2 3 0 0 82 5 61
2018 Information management 60 24 5 7 0 0 5 88 7 20
2018 Information technology 51 34 5 7 0 2 0 87 8 43
2018 Policy 45 30 11 8 6 0 0 75 14 72
2018 Project management 55 36 2 5 2 0 0 91 7 35
2018 Other services to the public 53 37 4 7 0 0 0 90 7 29
2018 None of the above 39 23 14 10 6 2 4 67 18 54
2017 Client contact centre 44 40 10 5 0 0 0 84 5 21
2017 Federal regulators 31 38 12 7 5 2 5 74 13 60
2017 Compliance, inspection and enforcement 42 32 8 5 3 3 8 83 9 41
2017 Communications or public affairs 33 36 11 12 6 1 1 71 18 61
2017 Access to information and privacy 46 41 7 5 0 0 0 88 5 26
2017 Science and technology 42 33 13 0 8 0 4 79 8 27
2017 Legal services 66 12 7 8 6 0 2 79 14 52
2017 Administration and operations 49 36 7 5 2 0 0 86 6 177
2017 Human resources 41 30 19 2 6 0 2 73 8 39
2017 Financial management 51 37 4 2 4 0 2 90 6 60
2017 Information management 58 28 10 0 4 0 0 86 4 21
2017 Information technology 56 27 16 0 2 0 0 82 2 50
2017 Policy 59 28 3 5 3 2 0 88 8 57
2017 Project management 31 38 8 9 14 0 0 69 23 41
2017 Other services to the public 47 28 11 7 0 0 6 80 8 25
2017 None of the above 46 35 3 4 8 0 3 83 13 51
2014 Client contact centre 43 30 13 10 3 0 0 73 13 30
2014 Federal regulators 38 33 10 8 2 0 10 79 11 63
2014 Compliance, inspection and enforcement 47 18 11 9 9 0 7 69 19 45
2014 Communications or public affairs 44 38 9 7 0 0 1 84 7 68
2014 Access to information and privacy 52 32 2 9 2 0 2 86 12 44
2014 Science and technology 44 44 6 0 6 0 0 88 6 16
2014 Legal services 58 28 9 2 2 0 0 86 5 86
2014 Administration and operations 45 31 11 8 5 0 0 76 13 288
2014 Human resources 52 28 10 4 6 0 0 80 10 50
2014 Financial management 59 25 8 6 2 0 0 84 8 51
2014 Information management 41 38 14 0 7 0 0 79 7 29
2014 Information technology 50 35 9 4 1 0 0 85 6 68
2014 Other services to the public 40 33 5 15 5 0 3 74 21 40
2014 None of the above 39 30 12 7 7 1 4 73 15 138

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 66 14 11 10 0 0 0 80 10 21
2020 Federal regulators 34 15 16 10 14 0 11 55 26 40
2020 Compliance, inspection and enforcement 68 8 13 5 3 0 3 78 9 58
2020 Communications or public affairs 75 13 11 2 0 0 0 88 2 55
2020 Access to information and privacy 75 14 9 2 0 0 0 89 2 43
2020 Science and technology 52 23 13 8 4 0 0 75 12 26
2020 Legal services 64 21 5 7 2 0 1 86 9 85
2020 Administration and operations 75 12 7 4 2 0 0 87 6 174
2020 Human resources 72 19 5 4 0 0 0 91 4 48
2020 Financial management 71 21 5 0 3 0 0 91 3 60
2020 Information management 55 27 18 0 0 0 0 82 0 30
2020 Information technology 70 15 5 6 4 0 0 85 10 52
2020 Policy 53 18 8 11 9 0 0 71 21 62
2020 Project management 64 28 6 0 2 0 0 91 2 43
2020 Other services to the public 82 11 0 3 4 0 0 93 7 30
2020 None of the above 63 19 9 2 0 0 8 88 2 62
2019 Client contact centre 55 16 17 9 4 0 0 70 13 23
2019 Federal regulators 45 23 11 7 6 0 8 75 14 58
2019 Compliance, inspection and enforcement 52 24 4 10 7 0 4 79 17 48
2019 Communications or public affairs 56 29 8 4 2 0 0 85 6 47
2019 Access to information and privacy 73 12 3 3 3 0 6 90 6 33
2019 Science and technology 45 31 5 8 12 0 0 76 20 26
2019 Legal services 65 17 9 1 7 0 0 83 9 66
2019 Administration and operations 63 21 7 5 3 0 0 84 8 162
2019 Human resources 71 23 0 2 2 2 0 96 4 54
2019 Financial management 73 20 2 6 0 0 0 92 6 51
2019 Information management 59 15 14 8 0 0 3 77 8 27
2019 Information technology 67 16 8 6 2 0 2 84 7 50
2019 Policy 62 27 7 3 2 0 0 89 5 62
2019 Project management 55 21 6 12 7 0 0 75 18 33
2019 Other services to the public 79 7 9 5 0 0 0 86 5 22
2019 None of the above 42 23 13 10 7 0 5 68 19 56
2018 Client contact centre 53 28 8 0 9 3 0 83 10 28
2018 Federal regulators 43 27 16 7 3 0 3 73 11 60
2018 Compliance, inspection and enforcement 50 29 6 5 7 0 4 82 12 48
2018 Communications or public affairs 53 30 3 8 6 0 0 83 14 65
2018 Access to information and privacy 57 33 3 3 3 3 0 92 5 39
2018 Science and technology 46 21 6 15 13 0 0 67 27 22
2018 Legal services 60 10 11 8 5 2 4 74 14 50
2018 Administration and operations 55 27 7 4 6 0 1 83 9 163
2018 Human resources 50 30 13 2 5 0 0 80 7 42
2018 Financial management 68 18 8 5 0 2 0 87 5 61
2018 Information management 60 28 0 0 7 5 0 93 7 20
2018 Information technology 57 30 7 5 0 0 0 88 5 43
2018 Policy 43 30 11 7 9 0 0 73 16 72
2018 Project management 44 46 9 0 0 0 0 91 0 35
2018 Other services to the public 54 36 4 3 3 0 0 90 6 28
2018 None of the above 45 25 15 6 7 0 2 71 14 54
2017 Client contact centre 61 19 15 5 0 0 0 80 5 22
2017 Federal regulators 38 39 6 6 5 0 5 81 12 59
2017 Compliance, inspection and enforcement 54 24 10 5 2 0 5 82 8 41
2017 Communications or public affairs 35 30 10 18 7 0 0 65 25 60
2017 Access to information and privacy 51 33 16 0 0 0 0 84 0 26
2017 Science and technology 58 22 2 9 5 0 4 83 15 27
2017 Legal services 61 18 10 9 0 0 2 80 9 52
2017 Administration and operations 59 26 9 4 2 0 0 85 6 177
2017 Human resources 54 24 8 3 9 0 2 80 11 39
2017 Financial management 67 21 3 6 3 0 0 88 9 61
2017 Information management 72 15 5 9 0 0 0 87 9 21
2017 Information technology 55 27 10 4 4 0 0 82 7 51
2017 Policy 58 23 7 5 7 0 0 81 12 57
2017 Project management 45 21 12 10 12 0 0 66 22 41
2017 Other services to the public 54 13 8 15 4 0 6 71 20 25
2017 None of the above 51 29 2 6 6 0 5 84 13 50
2014 Client contact centre 53 23 17 7 0 0 0 77 7 30
2014 Federal regulators 46 22 14 3 5 0 10 75 9 63
2014 Compliance, inspection and enforcement 51 24 9 2 7 2 4 81 10 45
2014 Communications or public affairs 51 34 9 4 0 0 1 87 4 68
2014 Access to information and privacy 59 18 9 9 2 0 2 79 12 44
2014 Science and technology 63 19 0 6 13 0 0 81 19 16
2014 Legal services 60 22 8 5 2 0 2 85 7 86
2014 Administration and operations 54 24 10 7 5 0 0 77 12 287
2014 Human resources 74 16 0 2 8 0 0 90 10 50
2014 Financial management 71 18 10 0 2 0 0 88 2 51
2014 Information management 54 25 7 7 7 0 0 79 14 28
2014 Information technology 54 37 6 0 3 0 0 91 3 68
2014 Other services to the public 48 28 15 5 3 0 3 77 8 40
2014 None of the above 48 25 9 10 5 0 3 75 16 138

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 67 22 0 6 0 6 0 94 6 21
2020 Federal regulators 36 27 10 8 16 0 2 65 25 40
2020 Compliance, inspection and enforcement 58 16 16 4 5 2 0 75 9 58
2020 Communications or public affairs 59 31 6 4 0 0 0 90 4 55
2020 Access to information and privacy 69 21 0 2 5 0 2 93 7 43
2020 Science and technology 41 27 8 8 4 8 3 77 14 26
2020 Legal services 55 27 12 5 1 0 0 82 6 83
2020 Administration and operations 54 24 7 7 6 2 1 80 13 174
2020 Human resources 48 24 10 8 6 4 0 75 14 48
2020 Financial management 56 27 10 5 0 2 0 85 6 60
2020 Information management 56 19 12 6 4 3 0 77 10 31
2020 Information technology 50 34 7 2 7 0 0 84 8 52
2020 Policy 38 34 8 6 11 3 0 74 17 62
2020 Project management 38 32 9 12 5 5 0 73 17 43
2020 Other services to the public 63 19 12 0 4 3 0 84 4 30
2020 None of the above 59 17 10 8 5 2 0 77 14 61
2019 Client contact centre 65 19 8 4 4 0 0 84 8 23
2019 Federal regulators 40 32 18 9 2 0 0 71 11 58
2019 Compliance, inspection and enforcement 49 27 6 6 8 4 0 78 15 48
2019 Communications or public affairs 32 38 9 10 8 3 0 72 19 47
2019 Access to information and privacy 60 28 6 3 0 3 0 91 3 33
2019 Science and technology 47 12 20 4 17 0 0 59 21 25
2019 Legal services 56 31 7 4 1 1 0 88 5 66
2019 Administration and operations 51 27 11 6 3 3 0 80 9 162
2019 Human resources 41 42 3 7 6 0 0 84 13 54
2019 Financial management 43 40 9 4 0 4 0 86 4 51
2019 Information management 46 25 15 0 3 7 3 79 4 27
2019 Information technology 52 27 7 4 5 5 0 83 10 50
2019 Policy 47 36 9 3 2 2 2 86 5 62
2019 Project management 36 43 9 6 4 3 0 81 10 33
2019 Other services to the public 59 36 0 0 5 0 0 95 5 22
2019 None of the above 46 16 3 16 14 4 0 65 31 56
2018 Client contact centre 36 35 13 3 9 4 0 74 13 28
2018 Federal regulators 28 24 20 15 10 2 2 54 26 60
2018 Compliance, inspection and enforcement 46 20 8 10 12 4 0 68 24 48
2018 Communications or public affairs 44 22 15 15 4 0 0 66 18 66
2018 Access to information and privacy 34 40 13 3 3 8 0 80 5 39
2018 Science and technology 46 30 5 9 9 0 0 77 18 23
2018 Legal services 50 24 6 8 7 3 2 78 16 50
2018 Administration and operations 39 34 13 8 4 3 0 75 12 164
2018 Human resources 32 42 16 9 0 2 0 75 9 42
2018 Financial management 38 44 12 4 0 1 0 83 4 60
2018 Information management 25 42 19 9 5 0 0 67 14 21
2018 Information technology 44 30 12 8 0 7 0 79 8 43
2018 Policy 31 35 8 9 12 2 2 69 23 72
2018 Project management 15 51 19 2 9 3 0 68 12 35
2018 Other services to the public 46 30 15 3 3 3 0 79 6 29
2018 None of the above 36 26 18 7 9 0 4 64 17 53
2017 Client contact centre 54 32 5 5 0 4 0 89 5 22
2017 Federal regulators 29 29 16 20 5 2 0 59 25 60
2017 Compliance, inspection and enforcement 45 24 15 6 8 2 0 71 14 41
2017 Communications or public affairs 26 37 8 12 14 3 0 65 27 61
2017 Access to information and privacy 38 24 22 5 4 7 0 67 9 26
2017 Science and technology 62 20 3 3 12 0 0 82 15 27
2017 Legal services 53 18 8 12 6 3 0 73 18 52
2017 Administration and operations 35 35 12 5 8 5 0 73 14 177
2017 Human resources 38 26 15 16 3 2 0 66 19 39
2017 Financial management 41 35 13 4 6 1 0 77 10 61
2017 Information management 33 52 6 5 4 0 0 85 9 21
2017 Information technology 37 32 17 8 1 5 0 73 9 51
2017 Policy 37 36 14 2 7 3 0 76 9 57
2017 Project management 19 41 19 8 13 0 0 60 21 41
2017 Other services to the public 40 22 0 11 15 11 0 70 30 25
2017 None of the above 32 22 21 8 12 1 3 57 21 51
2014 Client contact centre 27 50 10 7 0 7 0 82 7 30
2014 Federal regulators 30 37 10 13 6 3 2 70 20 63
2014 Compliance, inspection and enforcement 49 24 9 4 13 0 0 73 18 45
2014 Communications or public affairs 28 41 12 7 4 7 0 75 13 68
2014 Access to information and privacy 32 20 23 16 5 5 0 55 21 44
2014 Science and technology 31 31 6 6 19 6 0 67 27 16
2014 Legal services 51 30 9 6 2 1 0 82 8 86
2014 Administration and operations 37 33 10 8 10 2 0 71 18 286
2014 Human resources 34 28 18 12 8 0 0 62 20 50
2014 Financial management 39 43 8 8 0 2 0 84 8 51
2014 Information management 24 45 10 7 7 7 0 74 15 29
2014 Information technology 49 16 16 10 3 6 0 69 14 68
2014 Other services to the public 40 33 8 10 10 0 0 73 20 40
2014 None of the above 39 29 10 8 9 3 1 71 18 138

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 77 9 9 6 0 0 0 86 6 21
2020 Federal regulators 42 21 8 13 16 0 0 63 30 40
2020 Compliance, inspection and enforcement 51 20 16 9 5 0 0 70 14 58
2020 Communications or public affairs 54 29 11 6 0 0 0 83 6 55
2020 Access to information and privacy 71 20 0 5 5 0 0 91 9 42
2020 Science and technology 40 23 12 12 8 4 0 66 21 26
2020 Legal services 53 27 8 9 3 0 0 80 12 85
2020 Administration and operations 53 26 10 6 5 0 1 80 11 172
2020 Human resources 42 32 10 2 12 2 0 75 14 48
2020 Financial management 58 12 19 12 0 0 0 70 12 60
2020 Information management 50 18 22 0 7 3 0 71 7 31
2020 Information technology 49 36 7 2 7 0 0 85 8 52
2020 Policy 40 28 6 13 12 1 0 69 25 62
2020 Project management 38 32 9 15 5 2 0 72 20 43
2020 Other services to the public 66 16 11 0 4 3 0 85 4 30
2020 None of the above 53 24 8 6 9 0 0 77 15 61
2019 Client contact centre 53 24 15 8 0 0 0 77 8 23
2019 Federal regulators 33 40 7 8 8 2 2 76 17 58
2019 Compliance, inspection and enforcement 50 25 12 4 6 2 0 77 10 48
2019 Communications or public affairs 37 33 8 11 10 2 0 71 21 47
2019 Access to information and privacy 63 22 9 3 3 0 0 85 6 33
2019 Science and technology 39 27 0 17 17 0 0 67 33 25
2019 Legal services 54 26 10 6 4 0 0 80 10 66
2019 Administration and operations 48 27 12 8 4 1 0 76 12 162
2019 Human resources 41 41 7 2 8 2 0 83 9 54
2019 Financial management 52 43 4 2 0 0 0 95 2 51
2019 Information management 46 35 8 0 4 3 4 88 4 26
2019 Information technology 46 30 14 5 5 0 0 75 11 50
2019 Policy 42 34 10 9 2 2 2 79 11 62
2019 Project management 45 33 9 3 7 3 0 81 10 33
2019 Other services to the public 61 30 0 4 5 0 0 91 9 21
2019 None of the above 42 21 7 14 16 0 0 63 30 56
2018 Client contact centre 41 30 13 3 9 4 0 74 13 28
2018 Federal regulators 30 18 12 23 15 0 2 49 38 60
2018 Compliance, inspection and enforcement 38 28 10 4 21 0 0 66 25 48
2018 Communications or public affairs 45 28 12 12 4 0 0 73 16 66
2018 Access to information and privacy 46 30 11 5 3 5 0 81 8 39
2018 Science and technology 44 25 13 9 9 0 0 69 18 23
2018 Legal services 46 22 8 15 7 0 2 70 22 50
2018 Administration and operations 40 32 12 10 4 2 0 74 14 163
2018 Human resources 23 50 18 2 2 4 0 77 5 42
2018 Financial management 36 47 11 5 2 0 0 83 6 60
2018 Information management 35 36 20 5 6 0 0 70 10 20
2018 Information technology 42 38 6 7 5 2 0 81 12 43
2018 Policy 33 24 11 20 9 1 2 58 31 71
2018 Project management 12 54 16 11 7 0 0 66 19 35
2018 Other services to the public 36 34 18 0 6 6 0 74 6 29
2018 None of the above 38 24 13 7 13 0 4 66 21 54
2017 Client contact centre 46 35 15 5 0 0 0 80 5 22
2017 Federal regulators 31 20 17 23 9 0 0 51 32 60
2017 Compliance, inspection and enforcement 43 27 18 2 8 2 0 72 10 41
2017 Communications or public affairs 33 32 11 8 13 3 0 67 22 61
2017 Access to information and privacy 36 28 23 4 4 5 0 68 8 26
2017 Science and technology 54 28 3 3 12 0 0 82 15 27
2017 Legal services 52 15 10 18 6 0 0 67 24 51
2017 Administration and operations 35 34 13 9 7 3 0 70 17 177
2017 Human resources 31 28 22 14 3 2 0 60 17 39
2017 Financial management 48 32 9 5 4 1 0 81 9 61
2017 Information management 41 44 10 0 4 0 0 85 4 21
2017 Information technology 36 28 22 10 2 2 0 65 12 50
2017 Policy 33 39 11 12 5 0 0 72 17 57
2017 Project management 24 21 25 21 9 0 0 45 30 41
2017 Other services to the public 41 17 7 15 12 7 0 63 29 25
2017 None of the above 34 24 14 8 17 0 3 60 26 50
2014 Client contact centre 27 47 13 13 0 0 0 73 13 30
2014 Federal regulators 31 34 15 10 10 0 2 66 20 62
2014 Compliance, inspection and enforcement 47 24 11 4 13 0 0 71 18 45
2014 Communications or public affairs 28 43 12 10 4 3 0 73 15 68
2014 Access to information and privacy 30 23 18 14 16 0 0 52 30 44
2014 Science and technology 25 38 6 6 19 0 6 67 27 16
2014 Legal services 53 28 7 8 3 0 0 81 12 86
2014 Administration and operations 35 32 13 9 10 1 0 67 19 286
2014 Human resources 34 26 18 12 8 2 0 61 20 50
2014 Financial management 49 29 14 8 0 0 0 78 8 51
2014 Information management 31 38 14 3 10 3 0 71 14 29
2014 Information technology 41 31 16 7 3 1 0 73 10 68
2014 Other services to the public 43 25 10 18 5 0 0 68 23 40
2014 None of the above 35 26 14 13 9 1 1 62 23 138

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 36 4 6 0 0 0 90 6 21
2020 Federal regulators 30 33 3 13 22 0 0 63 34 40
2020 Compliance, inspection and enforcement 39 26 14 14 7 0 0 65 21 58
2020 Communications or public affairs 36 35 17 9 0 2 0 73 9 55
2020 Access to information and privacy 45 42 8 0 5 0 0 87 5 42
2020 Science and technology 28 31 16 12 12 0 0 59 25 26
2020 Legal services 43 26 11 9 9 1 0 70 18 85
2020 Administration and operations 45 28 8 10 5 3 1 76 15 174
2020 Human resources 42 32 8 7 10 2 0 75 17 48
2020 Financial management 48 29 11 12 0 0 0 77 12 60
2020 Information management 41 24 13 12 7 3 0 68 19 31
2020 Information technology 46 39 8 0 7 0 0 86 7 52
2020 Policy 31 25 11 19 12 1 0 57 32 62
2020 Project management 21 37 12 24 5 2 0 59 29 43
2020 Other services to the public 54 19 10 6 4 8 0 79 10 30
2020 None of the above 46 27 8 8 9 2 0 75 17 61
2019 Client contact centre 37 20 20 13 0 10 0 63 15 23
2019 Federal regulators 26 28 16 15 10 3 2 57 26 58
2019 Compliance, inspection and enforcement 35 27 11 13 10 4 0 65 24 48
2019 Communications or public affairs 37 32 6 17 8 0 0 69 25 47
2019 Access to information and privacy 30 43 12 9 0 6 0 78 10 33
2019 Science and technology 20 37 4 17 17 5 0 61 35 25
2019 Legal services 44 26 11 15 4 0 0 70 19 66
2019 Administration and operations 42 29 10 8 4 7 0 76 13 161
2019 Human resources 37 41 7 8 6 2 0 79 14 54
2019 Financial management 36 47 7 4 0 6 0 88 4 51
2019 Information management 33 39 11 3 3 7 3 80 8 27
2019 Information technology 35 41 12 8 4 0 0 76 12 49
2019 Policy 36 31 18 9 3 2 2 70 12 62
2019 Project management 36 33 9 12 7 3 0 71 19 33
2019 Other services to the public 48 38 5 4 5 0 0 86 9 22
2019 None of the above 38 14 14 19 12 2 0 53 32 56
2018 Client contact centre 27 21 20 4 12 15 0 57 20 28
2018 Federal regulators 20 12 18 27 21 0 2 32 49 61
2018 Compliance, inspection and enforcement 27 27 21 7 15 2 0 55 23 48
2018 Communications or public affairs 27 34 12 19 5 1 0 62 25 66
2018 Access to information and privacy 29 28 15 21 3 5 0 60 24 39
2018 Science and technology 28 45 3 15 9 0 0 73 24 22
2018 Legal services 40 26 7 15 10 0 2 67 26 49
2018 Administration and operations 29 34 16 12 5 4 0 66 18 163
2018 Human resources 17 46 26 2 5 4 0 65 8 42
2018 Financial management 30 41 24 1 3 0 0 71 5 59
2018 Information management 31 42 5 17 6 0 0 73 23 20
2018 Information technology 25 35 11 18 6 5 0 64 25 43
2018 Policy 24 30 7 22 9 5 2 59 34 72
2018 Project management 6 44 19 19 9 3 0 51 29 35
2018 Other services to the public 32 38 11 3 6 10 0 78 10 29
2018 None of the above 27 22 20 14 12 2 4 52 27 54
2017 Client contact centre 21 41 10 15 0 13 0 71 17 22
2017 Federal regulators 21 19 20 23 15 2 0 41 39 60
2017 Compliance, inspection and enforcement 43 19 23 7 8 0 0 63 15 41
2017 Communications or public affairs 19 37 13 13 13 4 0 59 27 61
2017 Access to information and privacy 14 32 15 27 7 5 0 49 36 26
2017 Science and technology 41 35 9 0 15 0 0 76 15 27
2017 Legal services 47 17 12 6 12 6 0 68 19 52
2017 Administration and operations 31 34 13 12 7 3 0 67 19 177
2017 Human resources 30 32 14 20 3 2 0 63 23 39
2017 Financial management 35 39 13 3 7 3 0 76 11 61
2017 Information management 32 49 6 5 4 5 0 85 9 21
2017 Information technology 29 27 24 14 2 4 0 58 17 51
2017 Policy 21 39 14 14 7 4 0 63 22 56
2017 Project management 15 34 18 17 16 0 0 49 34 41
2017 Other services to the public 33 17 15 8 12 14 0 59 23 25
2017 None of the above 34 20 11 14 17 2 3 57 32 50
2014 Client contact centre 20 37 20 13 3 7 0 61 18 30
2014 Federal regulators 21 35 19 13 11 0 2 56 24 63
2014 Compliance, inspection and enforcement 36 22 18 11 11 2 0 59 23 45
2014 Communications or public affairs 24 38 18 9 4 7 0 67 14 68
2014 Access to information and privacy 25 20 11 23 20 0 0 45 43 44
2014 Science and technology 25 31 13 6 19 0 6 60 27 16
2014 Legal services 41 35 9 10 3 1 0 76 14 86
2014 Administration and operations 27 34 16 12 8 3 0 63 21 287
2014 Human resources 22 36 14 16 8 4 0 60 25 50
2014 Financial management 43 29 14 12 2 0 0 73 14 51
2014 Information management 24 34 7 14 7 14 0 68 24 29
2014 Information technology 32 32 21 6 1 7 0 70 8 68
2014 Other services to the public 35 25 15 10 8 8 0 65 19 40
2014 None of the above 29 26 17 14 9 4 1 58 24 138

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 32 9 6 0 0 0 86 6 21
2020 Federal regulators 25 30 23 16 6 0 0 55 21 40
2020 Compliance, inspection and enforcement 36 25 7 20 10 2 0 62 31 57
2020 Communications or public affairs 31 41 13 11 2 2 0 74 13 55
2020 Access to information and privacy 39 39 7 10 5 0 0 79 15 43
2020 Science and technology 14 37 17 15 16 0 0 52 32 26
2020 Legal services 36 29 9 12 12 1 0 66 24 84
2020 Administration and operations 40 31 10 11 7 1 0 72 18 174
2020 Human resources 46 28 8 8 6 4 0 77 15 47
2020 Financial management 47 31 17 5 0 0 0 77 5 59
2020 Information management 48 21 12 13 3 3 0 71 16 31
2020 Information technology 43 39 11 0 7 0 0 82 7 52
2020 Policy 27 19 10 30 14 0 0 46 44 62
2020 Project management 26 31 13 14 17 0 0 57 31 42
2020 Other services to the public 48 24 21 3 4 0 0 72 7 29
2020 None of the above 38 35 9 8 9 0 2 73 17 61
2019 Client contact centre 51 22 15 12 0 0 0 73 12 23
2019 Federal regulators 25 25 23 16 7 2 2 53 24 58
2019 Compliance, inspection and enforcement 33 31 12 16 6 2 0 65 22 48
2019 Communications or public affairs 22 40 11 14 8 5 0 65 24 47
2019 Access to information and privacy 39 37 6 12 3 3 0 78 15 33
2019 Science and technology 27 28 8 16 17 5 0 57 34 25
2019 Legal services 42 27 10 13 7 0 0 69 21 66
2019 Administration and operations 36 34 11 12 5 2 0 71 18 162
2019 Human resources 47 33 7 8 2 2 0 82 11 54
2019 Financial management 30 49 15 5 2 0 0 79 6 51
2019 Information management 25 38 11 15 3 3 3 69 20 27
2019 Information technology 34 39 15 4 5 2 0 75 9 50
2019 Policy 27 35 16 14 5 2 2 64 19 62
2019 Project management 21 52 7 12 6 3 0 75 19 33
2019 Other services to the public 46 35 11 4 5 0 0 81 9 22
2019 None of the above 39 26 9 11 14 2 0 66 25 56
2018 Client contact centre 31 29 22 6 12 0 0 60 18 28
2018 Federal regulators 17 23 18 29 11 0 2 40 41 61
2018 Compliance, inspection and enforcement 27 30 16 7 20 0 0 57 27 47
2018 Communications or public affairs 29 35 15 14 7 0 0 64 21 66
2018 Access to information and privacy 33 41 10 8 5 3 0 76 13 39
2018 Science and technology 24 55 3 12 5 0 0 79 18 23
2018 Legal services 38 22 4 19 15 0 2 61 35 50
2018 Administration and operations 29 32 19 14 6 1 0 61 20 164
2018 Human resources 24 36 24 9 5 2 0 61 15 42
2018 Financial management 21 48 14 13 2 2 0 71 15 60
2018 Information management 34 44 0 16 5 0 0 78 22 21
2018 Information technology 32 35 11 13 3 5 0 71 17 43
2018 Policy 21 32 15 16 11 5 0 56 28 72
2018 Project management 9 40 13 26 9 3 0 50 36 34
2018 Other services to the public 25 37 6 14 7 7 4 69 24 29
2018 None of the above 25 28 14 13 13 2 4 56 29 54
2017 Client contact centre 33 37 5 14 11 0 0 70 25 22
2017 Federal regulators 19 29 14 30 8 0 0 48 39 60
2017 Compliance, inspection and enforcement 31 35 15 11 5 2 0 68 17 41
2017 Communications or public affairs 21 34 12 19 11 3 0 57 31 61
2017 Access to information and privacy 18 38 7 26 9 4 0 57 36 26
2017 Science and technology 38 32 15 0 15 0 0 70 15 27
2017 Legal services 36 26 10 16 11 2 0 63 27 52
2017 Administration and operations 30 29 15 16 8 2 0 61 24 177
2017 Human resources 32 36 11 13 6 2 0 69 19 39
2017 Financial management 31 39 14 9 6 1 0 71 15 60
2017 Information management 33 48 10 5 4 0 0 81 9 21
2017 Information technology 31 42 7 12 4 2 2 76 17 51
2017 Policy 23 41 13 13 9 2 0 65 22 57
2017 Project management 12 41 10 19 18 0 0 54 37 41
2017 Other services to the public 38 20 4 24 4 11 0 65 31 25
2017 None of the above 29 20 15 9 21 0 5 52 32 51
2014 Client contact centre 27 37 10 20 7 0 0 63 27 30
2014 Federal regulators 24 35 16 16 6 0 3 61 23 63
2014 Compliance, inspection and enforcement 33 24 16 9 16 0 2 59 25 45
2014 Communications or public affairs 22 38 13 22 3 1 0 61 25 68
2014 Access to information and privacy 23 16 18 25 18 0 0 39 43 44
2014 Science and technology 44 19 6 13 19 0 0 63 31 16
2014 Legal services 44 26 8 17 5 0 0 70 22 86
2014 Administration and operations 24 35 14 12 11 2 0 61 24 288
2014 Human resources 26 28 10 22 12 2 0 55 35 50
2014 Financial management 33 41 12 8 4 2 0 76 12 51
2014 Information management 21 41 17 7 3 7 3 69 12 29
2014 Information technology 38 41 10 7 1 1 0 81 9 68
2014 Other services to the public 35 15 20 15 10 5 0 53 26 40
2014 None of the above 23 28 16 16 14 1 1 52 31 138
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 35 10 4 0 0 0 86 4 21
2020 Federal regulators 25 33 5 16 19 0 2 59 36 40
2020 Compliance, inspection and enforcement 37 35 15 8 3 0 2 73 12 58
2020 Communications or public affairs 64 20 7 7 2 0 0 84 9 55
2020 Access to information and privacy 44 31 9 9 2 5 0 78 12 43
2020 Science and technology 34 45 8 8 4 0 0 79 12 26
2020 Legal services 50 35 6 4 5 0 0 85 9 85
2020 Administration and operations 45 37 11 2 5 0 0 82 7 172
2020 Human resources 51 36 9 2 2 0 0 87 4 48
2020 Financial management 45 37 8 8 2 0 0 82 10 60
2020 Information management 47 24 19 10 0 0 0 71 10 31
2020 Information technology 49 41 2 4 4 0 0 90 8 52
2020 Policy 32 36 11 11 10 0 0 68 21 62
2020 Project management 50 32 9 2 7 0 0 82 9 43
2020 Other services to the public 48 41 8 4 0 0 0 89 4 30
2020 None of the above 39 40 8 8 5 0 0 79 13 62
2019 Client contact centre 52 24 8 17 0 0 0 76 17 23
2019 Federal regulators 33 41 9 9 6 0 1 76 15 58
2019 Compliance, inspection and enforcement 31 40 6 10 12 0 2 71 23 48
2019 Communications or public affairs 48 31 10 9 2 0 0 78 12 46
2019 Access to information and privacy 54 28 6 12 0 0 0 82 12 33
2019 Science and technology 30 30 13 15 12 0 0 60 27 26
2019 Legal services 55 24 11 7 1 0 1 80 9 66
2019 Administration and operations 43 28 14 11 2 1 1 72 13 162
2019 Human resources 56 37 3 2 2 0 0 93 4 54
2019 Financial management 52 38 6 4 0 0 0 89 4 50
2019 Information management 40 37 11 12 0 0 0 77 12 27
2019 Information technology 41 40 10 6 4 0 0 81 10 50
2019 Policy 43 41 8 6 0 0 2 85 6 62
2019 Project management 39 42 6 6 7 0 0 81 13 33
2019 Other services to the public 52 26 9 9 4 0 0 78 13 22
2019 None of the above 29 29 17 16 9 0 0 58 25 56
2018 Client contact centre 44 27 13 0 15 0 0 71 15 28
2018 Federal regulators 31 26 15 17 10 0 2 59 27 61
2018 Compliance, inspection and enforcement 46 16 16 20 0 2 0 64 20 48
2018 Communications or public affairs 47 30 12 4 7 0 0 77 11 66
2018 Access to information and privacy 41 33 13 8 3 3 0 76 11 39
2018 Science and technology 43 28 22 0 7 0 0 72 7 23
2018 Legal services 29 44 10 4 8 2 4 78 12 49
2018 Administration and operations 39 33 13 9 5 0 0 73 14 164
2018 Human resources 35 46 13 7 0 0 0 80 7 42
2018 Financial management 46 30 12 9 2 0 0 77 11 61
2018 Information management 36 29 19 16 0 0 0 65 16 20
2018 Information technology 44 24 18 10 4 0 0 68 14 43
2018 Policy 37 37 8 9 9 0 0 74 18 71
2018 Project management 37 44 18 0 0 0 0 82 0 35
2018 Other services to the public 46 21 12 4 13 4 0 70 18 28
2018 None of the above 26 37 11 7 16 2 0 65 24 53
2017 Client contact centre 33 38 10 20 0 0 0 71 20 22
2017 Federal regulators 30 30 28 5 7 0 0 59 12 60
2017 Compliance, inspection and enforcement 41 34 5 15 3 2 0 77 19 41
2017 Communications or public affairs 29 51 3 7 8 1 0 82 15 61
2017 Access to information and privacy 38 40 14 4 5 0 0 77 9 26
2017 Science and technology 46 35 0 11 8 0 0 81 19 27
2017 Legal services 28 48 9 12 4 0 0 76 15 52
2017 Administration and operations 32 36 13 10 9 1 0 69 18 176
2017 Human resources 44 23 23 5 5 0 0 67 9 39
2017 Financial management 47 36 4 6 8 0 0 83 13 61
2017 Information management 48 29 5 14 4 0 0 77 18 21
2017 Information technology 42 32 18 2 5 0 0 74 7 51
2017 Policy 41 38 9 8 3 0 0 80 11 57
2017 Project management 24 34 12 8 21 0 0 58 29 41
2017 Other services to the public 35 24 20 15 4 0 3 61 19 25
2017 None of the above 28 38 14 11 9 0 0 66 19 51
2014 Client contact centre 27 40 20 13 0 0 0 67 13 30
2014 Federal regulators 30 24 13 11 14 0 8 59 28 63
2014 Compliance, inspection and enforcement 38 33 11 7 9 0 2 73 16 45
2014 Communications or public affairs 34 41 6 12 4 1 1 77 17 68
2014 Access to information and privacy 30 39 7 11 14 0 0 68 25 44
2014 Science and technology 44 25 0 13 19 0 0 69 31 16
2014 Legal services 48 28 8 10 5 0 1 76 15 86
2014 Administration and operations 34 30 12 15 9 0 0 64 23 288
2014 Human resources 40 32 8 18 2 0 0 72 20 50
2014 Financial management 41 37 12 8 2 0 0 78 10 51
2014 Information management 28 45 10 10 7 0 0 72 17 29
2014 Information technology 35 43 12 9 1 0 0 78 10 68
2014 Other services to the public 25 50 8 10 5 3 0 77 15 40
2014 None of the above 29 32 14 16 7 0 1 62 24 138

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 31 0 14 0 0 0 86 14 21
2020 Federal regulators 37 33 11 11 8 0 0 69 19 38
2020 Compliance, inspection and enforcement 39 37 14 5 5 0 0 76 10 57
2020 Communications or public affairs 43 43 6 9 0 0 0 85 9 54
2020 Access to information and privacy 43 46 5 5 0 0 2 90 5 42
2020 Science and technology 32 39 20 4 4 0 0 71 8 26
2020 Legal services 49 37 9 3 1 0 0 86 5 85
2020 Administration and operations 43 42 8 4 3 0 0 85 7 173
2020 Human resources 55 30 13 0 2 0 0 84 2 48
2020 Financial management 53 37 5 5 0 0 0 90 5 60
2020 Information management 31 42 22 4 0 0 0 74 4 30
2020 Information technology 33 46 5 10 6 0 0 79 16 52
2020 Policy 27 36 6 18 14 0 0 62 32 62
2020 Project management 38 39 18 2 2 0 0 78 5 43
2020 Other services to the public 55 32 10 4 0 0 0 87 4 30
2020 None of the above 51 37 9 2 2 0 0 87 3 62
2019 Client contact centre 54 26 11 4 4 0 0 80 8 23
2019 Federal regulators 41 33 16 9 2 0 0 74 11 57
2019 Compliance, inspection and enforcement 35 43 8 12 2 0 0 78 14 48
2019 Communications or public affairs 42 35 15 4 4 0 0 77 8 46
2019 Access to information and privacy 45 43 3 9 0 0 0 88 9 33
2019 Science and technology 31 37 8 12 12 0 0 68 24 26
2019 Legal services 39 42 10 5 3 0 0 81 9 66
2019 Administration and operations 38 47 8 4 3 0 0 86 6 162
2019 Human resources 61 30 2 4 3 0 0 91 7 54
2019 Financial management 51 36 5 6 2 0 0 87 8 48
2019 Information management 41 32 16 11 0 0 0 73 11 26
2019 Information technology 47 40 2 8 4 0 0 86 11 50
2019 Policy 36 47 5 12 0 0 0 83 12 62
2019 Project management 36 37 12 12 3 0 0 73 15 33
2019 Other services to the public 52 19 21 4 4 0 0 71 8 22
2019 None of the above 40 33 6 15 6 0 0 73 21 54
2018 Client contact centre 52 29 6 0 12 0 0 82 12 28
2018 Federal regulators 36 36 8 11 8 0 0 73 19 61
2018 Compliance, inspection and enforcement 47 29 10 8 5 2 0 78 12 48
2018 Communications or public affairs 31 44 8 15 1 0 0 76 16 65
2018 Access to information and privacy 32 47 8 8 6 0 0 79 13 39
2018 Science and technology 28 35 20 9 9 0 0 63 18 23
2018 Legal services 39 39 10 4 8 0 0 78 12 49
2018 Administration and operations 43 40 10 4 3 1 0 83 7 165
2018 Human resources 28 62 8 2 0 0 0 90 2 42
2018 Financial management 42 40 15 3 0 0 0 82 3 61
2018 Information management 38 28 23 11 0 0 0 67 11 21
2018 Information technology 26 51 9 12 2 0 0 77 14 44
2018 Policy 26 34 15 12 13 0 0 60 25 72
2018 Project management 15 57 16 9 2 0 0 72 12 35
2018 Other services to the public 30 63 0 4 3 0 0 94 6 28
2018 None of the above 43 38 5 8 6 0 0 81 14 52
2017 Client contact centre 42 43 11 0 4 0 0 85 4 22
2017 Federal regulators 40 39 11 8 2 0 0 79 9 60
2017 Compliance, inspection and enforcement 44 43 8 3 2 0 0 87 5 41
2017 Communications or public affairs 24 47 9 9 11 0 0 71 20 61
2017 Access to information and privacy 33 46 8 12 0 0 0 80 12 26
2017 Science and technology 40 47 3 6 4 0 0 88 10 27
2017 Legal services 37 38 4 13 6 2 0 76 20 52
2017 Administration and operations 36 38 8 12 4 1 0 75 16 177
2017 Human resources 49 30 13 3 3 2 0 81 6 39
2017 Financial management 50 25 10 11 4 0 0 75 15 61
2017 Information management 30 52 15 0 4 0 0 81 4 21
2017 Information technology 37 42 12 7 2 0 0 79 9 51
2017 Policy 36 38 11 4 11 0 0 74 15 57
2017 Project management 14 49 7 15 14 0 0 63 29 41
2017 Other services to the public 39 46 8 7 0 0 0 85 7 25
2017 None of the above 39 35 6 15 6 0 0 73 21 51

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 21 6 14 0 5 0 80 14 21
2020 Federal regulators 27 26 5 13 17 0 12 61 34 39
2020 Compliance, inspection and enforcement 42 32 9 7 3 3 3 79 11 58
2020 Communications or public affairs 61 24 7 7 2 0 0 84 9 55
2020 Access to information and privacy 53 23 10 9 2 0 2 78 12 43
2020 Science and technology 43 24 12 13 4 0 3 70 18 25
2020 Legal services 54 24 12 8 2 0 0 78 10 84
2020 Administration and operations 56 22 14 3 5 0 0 78 8 173
2020 Human resources 63 26 6 4 0 0 0 89 4 48
2020 Financial management 51 35 13 0 0 0 0 87 0 60
2020 Information management 42 39 20 0 0 0 0 80 0 31
2020 Information technology 54 34 2 5 5 0 0 88 10 52
2020 Policy 37 30 10 12 10 0 1 68 22 62
2020 Project management 64 23 9 2 2 0 0 87 5 43
2020 Other services to the public 53 33 10 0 4 0 0 86 4 30
2020 None of the above 49 24 11 7 2 0 8 79 10 62
2019 Client contact centre 55 25 8 5 8 0 0 79 13 23
2019 Federal regulators 38 26 5 13 9 0 9 70 24 56
2019 Compliance, inspection and enforcement 37 31 9 13 6 0 4 72 19 48
2019 Communications or public affairs 47 34 6 6 7 0 0 81 13 46
2019 Access to information and privacy 48 28 6 6 3 3 6 83 10 33
2019 Science and technology 47 25 11 4 12 0 0 73 16 26
2019 Legal services 54 25 7 5 7 0 3 81 12 65
2019 Administration and operations 50 30 13 5 2 0 0 80 7 162
2019 Human resources 65 24 7 2 2 0 0 89 4 53
2019 Financial management 66 23 4 2 4 2 0 90 5 51
2019 Information management 55 14 19 9 0 0 3 71 9 27
2019 Information technology 56 31 6 4 2 0 2 88 5 50
2019 Policy 56 27 8 6 2 0 2 84 8 62
2019 Project management 50 28 12 7 3 0 0 78 10 32
2019 Other services to the public 62 15 13 5 4 0 0 78 9 22
2019 None of the above 38 28 7 5 14 2 5 71 21 56
2018 Client contact centre 53 33 4 0 6 3 0 89 6 28
2018 Federal regulators 35 35 12 11 3 0 3 72 15 60
2018 Compliance, inspection and enforcement 53 23 5 11 2 2 4 81 14 48
2018 Communications or public affairs 47 34 7 7 5 0 0 81 12 65
2018 Access to information and privacy 52 28 8 10 0 0 3 82 10 39
2018 Science and technology 31 34 11 21 3 0 0 65 24 22
2018 Legal services 53 20 10 4 5 2 6 79 10 50
2018 Administration and operations 43 39 9 3 4 1 1 83 7 162
2018 Human resources 48 33 3 11 2 0 2 83 14 42
2018 Financial management 62 26 9 3 0 0 0 88 3 61
2018 Information management 60 14 9 11 0 5 0 78 12 20
2018 Information technology 45 35 7 11 0 2 0 82 11 43
2018 Policy 50 22 10 9 8 0 1 73 17 72
2018 Project management 45 38 15 2 0 0 0 82 2 35
2018 Other services to the public 49 31 14 6 0 0 0 80 6 29
2018 None of the above 39 32 7 6 11 0 5 75 18 53
2017 Client contact centre 33 41 20 5 0 0 0 74 5 22
2017 Federal regulators 36 32 12 14 2 0 5 71 17 60
2017 Compliance, inspection and enforcement 42 37 8 8 0 0 5 83 9 41
2017 Communications or public affairs 32 39 10 9 10 0 0 71 18 61
2017 Access to information and privacy 46 30 15 9 0 0 0 77 9 26
2017 Science and technology 39 32 10 8 8 0 4 73 16 27
2017 Legal services 52 27 4 15 0 0 2 80 16 52
2017 Administration and operations 45 31 11 6 5 1 1 77 12 177
2017 Human resources 50 26 17 5 3 0 0 76 8 39
2017 Financial management 61 23 8 5 3 0 0 84 8 61
2017 Information management 49 47 0 0 4 0 0 96 4 21
2017 Information technology 38 38 10 11 4 0 0 75 14 50
2017 Policy 47 34 7 10 2 0 0 81 12 57
2017 Project management 32 35 7 11 15 0 0 67 25 41
2017 Other services to the public 40 22 15 16 0 0 6 67 17 25
2017 None of the above 54 25 3 10 4 0 3 82 15 51
2014 Client contact centre 50 23 23 3 0 0 0 73 3 30
2014 Federal regulators 27 40 13 6 5 0 10 74 12 63
2014 Compliance, inspection and enforcement 49 29 7 4 7 0 4 81 12 45
2014 Communications or public affairs 47 34 7 9 1 0 1 82 10 68
2014 Access to information and privacy 50 30 9 5 5 0 2 81 9 44
2014 Science and technology 44 38 6 0 13 0 0 81 13 16
2014 Legal services 47 33 9 6 5 0 0 80 11 85
2014 Administration and operations 40 32 13 8 6 0 1 73 14 288
2014 Human resources 56 32 2 2 6 0 2 90 8 50
2014 Financial management 55 25 8 12 0 0 0 80 12 51
2014 Information management 41 34 17 3 0 0 3 79 4 29
2014 Information technology 43 43 9 1 4 0 0 85 6 68
2014 Other services to the public 45 30 10 10 3 0 3 77 13 40
2014 None of the above 36 34 10 9 7 1 4 73 17 138

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 39 9 0 0 0 0 91 0 21
2020 Federal regulators 32 44 13 8 3 0 0 76 11 39
2020 Compliance, inspection and enforcement 35 34 14 12 4 0 0 70 16 57
2020 Communications or public affairs 51 31 14 0 2 2 0 84 2 55
2020 Access to information and privacy 37 37 12 9 5 0 0 74 14 43
2020 Science and technology 34 31 16 12 0 0 6 69 13 26
2020 Legal services 49 35 8 6 2 0 0 84 8 85
2020 Administration and operations 46 35 9 6 4 0 1 81 10 173
2020 Human resources 61 19 4 3 7 0 6 86 10 47
2020 Financial management 52 26 10 10 2 0 0 78 12 60
2020 Information management 50 40 10 0 0 0 0 90 0 31
2020 Information technology 42 38 6 11 3 0 0 80 14 51
2020 Policy 25 29 19 16 11 0 0 55 27 61
2020 Project management 34 37 11 11 5 0 2 72 16 43
2020 Other services to the public 44 40 6 10 0 0 0 84 10 30
2020 None of the above 44 31 8 10 5 0 3 77 15 62
2019 Client contact centre 46 25 17 13 0 0 0 71 13 23
2019 Federal regulators 41 36 7 10 7 0 0 76 17 58
2019 Compliance, inspection and enforcement 33 34 10 14 6 0 2 69 21 48
2019 Communications or public affairs 50 30 15 0 2 3 0 82 2 46
2019 Access to information and privacy 45 49 0 6 0 0 0 94 6 33
2019 Science and technology 31 25 27 12 5 0 0 56 17 26
2019 Legal services 55 33 8 3 0 0 0 88 3 65
2019 Administration and operations 46 34 7 10 3 0 1 81 12 161
2019 Human resources 61 25 10 0 0 0 4 90 0 54
2019 Financial management 60 32 4 4 0 0 0 92 4 51
2019 Information management 40 45 9 3 0 0 3 88 3 27
2019 Information technology 56 24 11 4 3 2 0 82 7 50
2019 Policy 36 38 12 11 2 0 2 75 13 61
2019 Project management 29 44 9 15 3 0 0 73 18 33
2019 Other services to the public 42 27 10 13 8 0 0 69 21 22
2019 None of the above 38 27 8 14 9 0 3 68 24 56
2018 Client contact centre 35 28 17 4 12 0 4 65 17 28
2018 Federal regulators 33 51 5 8 3 0 0 84 11 61
2018 Compliance, inspection and enforcement 42 31 10 10 7 0 0 73 17 48
2018 Communications or public affairs 32 38 12 8 4 2 4 74 13 66
2018 Access to information and privacy 37 38 12 8 6 0 0 75 13 39
2018 Science and technology 22 43 9 20 4 0 3 67 24 23
2018 Legal services 50 30 4 10 0 0 6 85 11 50
2018 Administration and operations 38 41 9 8 2 0 2 80 11 165
2018 Human resources 45 40 6 7 2 0 0 85 9 42
2018 Financial management 57 37 6 0 0 0 0 94 0 61
2018 Information management 53 38 9 0 0 0 0 91 0 21
2018 Information technology 45 42 9 2 2 0 0 87 4 44
2018 Policy 22 49 10 10 9 0 0 70 19 72
2018 Project management 28 44 5 17 5 0 0 72 22 35
2018 Other services to the public 22 53 11 3 7 0 3 78 10 29
2018 None of the above 36 42 5 7 5 0 5 82 13 53
2017 Client contact centre 29 67 0 0 0 0 4 100 0 22
2017 Federal regulators 38 44 7 7 5 0 0 81 12 60
2017 Compliance, inspection and enforcement 46 33 7 5 9 0 0 79 14 41
2017 Communications or public affairs 35 35 13 8 7 1 2 71 15 61
2017 Access to information and privacy 34 43 7 7 9 0 0 77 16 26
2017 Science and technology 26 51 7 4 8 5 0 80 12 27
2017 Legal services 50 37 6 8 0 0 0 86 8 51
2017 Administration and operations 43 34 7 11 4 0 0 77 16 177
2017 Human resources 55 18 13 6 6 0 2 74 12 39
2017 Financial management 64 26 5 3 1 1 0 91 4 61
2017 Information management 53 34 10 0 0 0 4 90 0 21
2017 Information technology 45 39 8 4 4 0 0 84 8 51
2017 Policy 36 19 15 13 14 2 0 56 28 57
2017 Project management 22 43 8 12 14 0 0 66 26 41
2017 Other services to the public 40 33 12 11 0 4 0 76 11 25
2017 None of the above 46 27 8 9 10 0 0 73 19 50
2014 Client contact centre 43 27 7 13 7 0 3 72 21 30
2014 Federal regulators 41 32 11 6 3 0 6 78 10 63
2014 Compliance, inspection and enforcement 38 40 4 7 9 0 2 80 16 45
2014 Communications or public affairs 53 22 13 12 0 0 0 75 12 68
2014 Access to information and privacy 20 27 14 23 16 0 0 48 39 44
2014 Science and technology 31 31 6 6 19 0 6 67 27 16
2014 Legal services 65 20 8 6 1 0 0 85 7 86
2014 Administration and operations 43 33 9 10 4 0 0 77 15 288
2014 Human resources 56 20 16 4 2 0 2 78 6 50
2014 Financial management 53 39 4 4 0 0 0 92 4 51
2014 Information management 45 34 7 14 0 0 0 79 14 29
2014 Information technology 41 37 6 7 7 0 1 79 15 68
2014 Other services to the public 38 28 10 23 3 0 0 65 25 40
2014 None of the above 38 34 11 8 7 1 1 74 15 138

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 61 19 4 10 0 5 0 85 10 21
2020 Federal regulators 32 8 15 11 19 2 12 47 35 39
2020 Compliance, inspection and enforcement 57 19 8 2 5 5 5 84 7 58
2020 Communications or public affairs 61 21 10 2 6 0 0 83 7 55
2020 Access to information and privacy 51 21 14 5 2 2 5 78 7 43
2020 Science and technology 42 37 13 0 4 0 3 82 4 25
2020 Legal services 63 17 11 6 1 1 1 82 7 84
2020 Administration and operations 57 21 12 3 3 2 3 81 6 172
2020 Human resources 67 18 8 2 0 0 5 89 2 47
2020 Financial management 70 20 5 3 0 2 0 91 3 59
2020 Information management 42 22 26 10 0 0 0 64 10 31
2020 Information technology 69 21 4 0 4 3 0 92 4 52
2020 Policy 49 30 7 2 10 3 0 81 12 62
2020 Project management 62 21 13 0 2 0 2 84 2 43
2020 Other services to the public 58 29 4 0 0 5 5 96 0 29
2020 None of the above 51 20 11 7 0 0 11 80 8 62

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 52 0 6 4 0 0 90 10 21
2020 Federal regulators 30 27 13 11 19 0 0 57 30 40
2020 Compliance, inspection and enforcement 42 34 7 6 7 3 0 78 14 58
2020 Communications or public affairs 35 29 19 10 4 4 0 66 14 55
2020 Access to information and privacy 49 23 10 12 2 5 0 75 14 43
2020 Science and technology 38 18 12 24 8 0 0 56 32 26
2020 Legal services 42 30 19 6 2 1 0 73 8 84
2020 Administration and operations 42 28 13 9 4 3 0 73 14 172
2020 Human resources 49 36 11 2 2 0 0 85 4 48
2020 Financial management 47 37 11 5 0 0 0 84 5 58
2020 Information management 35 31 21 14 0 0 0 65 14 31
2020 Information technology 50 31 6 3 4 6 0 86 8 52
2020 Policy 35 25 14 10 13 3 0 62 23 62
2020 Project management 36 26 23 2 7 5 0 65 10 42
2020 Other services to the public 51 19 16 3 4 7 0 75 7 30
2020 None of the above 35 40 8 8 5 3 1 78 13 62
2019 Client contact centre 42 25 11 5 13 4 0 70 19 23
2019 Federal regulators 41 14 10 22 9 2 4 58 32 58
2019 Compliance, inspection and enforcement 29 23 25 6 10 6 0 56 18 48
2019 Communications or public affairs 37 23 15 11 10 3 2 62 22 47
2019 Access to information and privacy 45 34 12 3 0 6 0 84 3 33
2019 Science and technology 30 29 20 8 8 0 5 62 17 26
2019 Legal services 39 39 13 5 3 0 0 78 8 65
2019 Administration and operations 41 30 10 9 7 2 0 73 16 161
2019 Human resources 56 27 7 4 2 4 0 86 6 54
2019 Financial management 50 34 12 4 0 0 0 84 4 51
2019 Information management 42 31 12 11 0 3 0 76 11 27
2019 Information technology 37 40 13 2 5 4 0 79 7 50
2019 Policy 29 37 15 6 1 11 0 75 9 62
2019 Project management 37 29 21 0 13 0 0 66 13 33
2019 Other services to the public 45 27 14 5 0 9 0 80 5 22
2019 None of the above 34 30 9 7 16 4 0 67 24 56
2018 Client contact centre 24 31 10 8 16 12 0 62 27 27
2018 Federal regulators 30 28 8 31 3 0 0 58 34 61
2018 Compliance, inspection and enforcement 31 34 10 7 13 4 2 69 21 48
2018 Communications or public affairs 32 30 8 17 9 3 0 65 27 66
2018 Access to information and privacy 30 31 15 16 5 3 0 63 21 39
2018 Science and technology 27 35 13 22 4 0 0 62 25 23
2018 Legal services 37 24 15 12 9 2 0 63 22 50
2018 Administration and operations 37 30 15 8 9 1 0 68 17 162
2018 Human resources 50 33 8 7 0 2 0 85 7 41
2018 Financial management 40 39 11 6 2 1 1 81 8 61
2018 Information management 34 32 23 6 0 5 0 70 6 20
2018 Information technology 29 44 14 10 0 4 0 76 10 44
2018 Policy 27 29 13 19 8 4 0 59 28 71
2018 Project management 17 34 27 5 5 13 0 58 12 35
2018 Other services to the public 38 33 7 8 10 4 0 74 19 27
2018 None of the above 33 31 14 7 11 3 0 67 19 54
2017 Client contact centre 31 33 15 8 0 14 0 74 9 22
2017 Federal regulators 33 31 16 12 9 0 0 64 21 60
2017 Compliance, inspection and enforcement 48 24 15 10 3 0 0 73 13 41
2017 Communications or public affairs 25 32 10 22 3 8 0 62 27 61
2017 Access to information and privacy 33 21 18 11 14 4 0 56 26 26
2017 Science and technology 31 45 10 4 11 0 0 75 15 27
2017 Legal services 46 34 7 6 6 0 0 81 13 52
2017 Administration and operations 34 29 15 10 7 5 0 66 19 177
2017 Human resources 56 29 8 8 0 0 0 85 8 38
2017 Financial management 58 32 3 2 3 3 0 93 4 61
2017 Information management 39 23 10 5 0 14 9 80 7 21
2017 Information technology 41 32 16 3 3 2 2 76 7 51
2017 Policy 31 29 7 11 5 16 0 72 20 57
2017 Project management 19 32 10 18 21 0 0 51 39 41
2017 Other services to the public 36 30 11 7 4 11 0 75 12 25
2017 None of the above 36 31 9 9 13 3 0 68 23 51
2014 Client contact centre 37 33 17 7 3 3 0 72 10 30
2014 Federal regulators 35 25 11 14 8 5 2 64 24 63
2014 Compliance, inspection and enforcement 36 29 11 7 11 4 2 69 19 45
2014 Communications or public affairs 40 25 15 13 3 3 0 68 17 67
2014 Access to information and privacy 18 36 14 16 16 0 0 55 32 44
2014 Science and technology 31 38 13 0 19 0 0 69 19 16
2014 Legal services 53 23 9 7 1 6 0 81 9 86
2014 Administration and operations 34 28 12 12 10 3 0 65 23 288
2014 Human resources 46 30 10 8 2 4 0 79 10 50
2014 Financial management 51 35 10 0 2 2 0 88 2 51
2014 Information management 32 36 14 4 4 7 4 76 8 28
2014 Information technology 37 37 13 6 4 3 0 76 11 68
2014 Other services to the public 38 33 5 15 5 5 0 74 21 40
2014 None of the above 28 29 12 17 7 5 1 62 26 137

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 14 19 34 5 14 4 11 38 23 21
2020 Federal regulators 19 14 6 22 23 3 14 39 54 40
2020 Compliance, inspection and enforcement 22 25 17 10 17 3 6 51 30 58
2020 Communications or public affairs 15 26 2 23 24 5 6 45 53 55
2020 Access to information and privacy 42 25 11 10 5 2 5 72 16 43
2020 Science and technology 4 20 32 23 13 0 9 26 39 26
2020 Legal services 22 22 12 17 12 4 10 51 34 85
2020 Administration and operations 24 27 15 12 16 3 4 54 30 172
2020 Human resources 28 20 13 6 14 2 17 59 25 48
2020 Financial management 28 14 30 9 10 0 9 46 21 60
2020 Information management 22 14 26 19 14 0 6 39 34 31
2020 Information technology 32 10 13 17 15 4 8 49 36 52
2020 Policy 22 14 13 16 27 6 3 39 47 62
2020 Project management 22 36 9 9 17 5 2 62 28 43
2020 Other services to the public 34 23 22 7 7 0 9 62 15 30
2020 None of the above 22 23 10 18 15 1 11 52 37 62
2019 Client contact centre 20 4 17 20 30 0 10 26 56 23
2019 Federal regulators 19 24 10 22 17 0 8 47 43 58
2019 Compliance, inspection and enforcement 12 23 18 13 19 8 6 41 37 47
2019 Communications or public affairs 13 22 13 16 28 2 6 39 47 47
2019 Access to information and privacy 36 31 3 9 9 9 3 76 20 33
2019 Science and technology 11 26 27 12 20 0 3 39 33 26
2019 Legal services 22 25 18 13 12 3 7 52 28 66
2019 Administration and operations 25 26 12 11 18 1 7 55 32 161
2019 Human resources 45 18 13 7 9 2 6 68 18 54
2019 Financial management 13 33 30 5 6 2 10 52 13 51
2019 Information management 15 22 7 38 11 0 6 39 53 27
2019 Information technology 26 28 9 15 17 2 4 57 34 50
2019 Policy 21 28 19 14 9 8 1 53 26 62
2019 Project management 28 23 21 9 13 0 6 54 23 33
2019 Other services to the public 36 22 8 16 5 0 13 67 24 22
2019 None of the above 18 9 11 19 27 3 12 32 55 56
2018 Client contact centre 11 29 7 12 27 0 14 47 45 26
2018 Federal regulators 12 23 16 23 16 0 10 38 44 61
2018 Compliance, inspection and enforcement 19 28 18 10 19 4 2 50 31 48
2018 Communications or public affairs 29 15 14 15 24 2 2 45 40 66
2018 Access to information and privacy 25 31 16 15 8 6 0 59 24 39
2018 Science and technology 27 30 22 4 4 11 3 66 8 23
2018 Legal services 15 12 20 14 30 4 6 30 48 50
2018 Administration and operations 21 22 12 21 16 2 6 47 40 163
2018 Human resources 16 24 23 20 5 4 9 46 28 42
2018 Financial management 14 28 15 13 21 4 6 46 38 61
2018 Information management 13 15 11 15 36 5 5 32 56 20
2018 Information technology 9 14 21 18 25 6 7 27 49 44
2018 Policy 20 29 10 9 27 4 1 52 37 72
2018 Project management 10 33 21 11 16 2 6 48 29 35
2018 Other services to the public 28 18 14 11 18 8 3 52 33 28
2018 None of the above 14 17 6 10 35 4 14 37 56 54
2017 Client contact centre 21 16 19 14 23 5 0 40 40 22
2017 Federal regulators 14 28 10 18 22 2 6 45 44 60
2017 Compliance, inspection and enforcement 26 17 9 21 18 2 6 48 43 41
2017 Communications or public affairs 11 21 18 18 19 8 5 36 43 61
2017 Access to information and privacy 14 33 17 7 21 4 4 51 30 26
2017 Science and technology 23 32 11 11 16 0 7 59 29 27
2017 Legal services 18 12 19 14 17 4 17 37 39 52
2017 Administration and operations 20 17 8 20 24 3 7 42 49 176
2017 Human resources 30 14 0 18 29 2 6 48 52 39
2017 Financial management 24 23 13 12 20 3 6 51 35 60
2017 Information management 21 24 9 9 14 8 14 58 30 21
2017 Information technology 19 17 22 12 20 4 6 40 36 51
2017 Policy 20 16 15 23 10 13 3 43 39 56
2017 Project management 8 21 8 28 30 0 5 31 61 41
2017 Other services to the public 15 20 13 15 15 13 9 45 39 25
2017 None of the above 16 24 9 21 15 3 12 47 42 51
2014 Client contact centre 27 13 17 10 23 0 10 44 37 30
2014 Federal regulators 16 17 17 11 19 6 13 41 37 63
2014 Compliance, inspection and enforcement 24 24 7 16 24 0 4 51 42 45
2014 Communications or public affairs 19 21 10 16 24 4 6 44 44 68
2014 Access to information and privacy 16 25 11 18 25 0 5 43 45 44
2014 Science and technology 25 6 25 13 13 0 19 38 31 16
2014 Legal services 13 21 16 13 15 0 22 43 36 86
2014 Administration and operations 16 17 14 19 26 2 7 36 49 288
2014 Human resources 12 12 8 24 32 2 10 27 64 50
2014 Financial management 20 27 12 20 14 2 6 51 36 51
2014 Information management 3 17 21 24 24 3 7 23 54 29
2014 Information technology 16 21 15 18 22 3 6 40 44 68
2014 Other services to the public 23 23 3 8 28 3 15 55 42 40
2014 None of the above 13 14 17 16 26 1 12 32 49 138

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 72 9 4 11 0 0 4 84 11 21
2020 Federal regulators 57 28 7 3 3 0 2 87 5 40
2020 Compliance, inspection and enforcement 55 28 7 2 6 2 2 85 8 58
2020 Communications or public affairs 51 21 11 5 4 2 5 78 10 55
2020 Access to information and privacy 44 26 14 12 2 2 0 72 14 43
2020 Science and technology 55 13 8 17 0 0 7 73 18 25
2020 Legal services 50 25 11 9 1 4 1 79 10 85
2020 Administration and operations 64 18 10 2 1 1 3 86 4 174
2020 Human resources 58 19 4 6 4 2 6 84 12 48
2020 Financial management 57 22 12 7 2 0 0 80 9 60
2020 Information management 58 26 11 3 3 0 0 84 6 31
2020 Information technology 63 20 9 3 4 0 0 84 7 52
2020 Policy 57 13 14 8 5 1 1 72 13 62
2020 Project management 51 20 7 12 2 5 4 78 15 43
2020 Other services to the public 61 26 10 0 0 4 0 90 0 30
2020 None of the above 45 19 20 5 5 0 6 68 11 62
2019 Client contact centre 77 13 4 0 0 0 6 96 0 23
2019 Federal regulators 61 17 14 3 2 0 3 81 5 58
2019 Compliance, inspection and enforcement 58 12 15 4 6 0 5 74 11 48
2019 Communications or public affairs 52 18 11 7 7 2 4 75 14 47
2019 Access to information and privacy 48 40 9 3 0 0 0 88 3 33
2019 Science and technology 44 23 11 4 8 4 7 75 13 26
2019 Legal services 65 18 11 3 2 0 1 85 4 65
2019 Administration and operations 62 18 8 6 3 0 3 83 9 162
2019 Human resources 66 15 6 3 2 0 8 88 6 54
2019 Financial management 73 13 7 5 0 0 2 88 5 51
2019 Information management 55 27 3 0 8 0 6 88 8 27
2019 Information technology 59 22 9 3 0 2 5 86 4 50
2019 Policy 59 19 11 6 2 4 0 81 8 62
2019 Project management 67 18 6 3 4 3 0 87 7 33
2019 Other services to the public 62 26 12 0 0 0 0 88 0 22
2019 None of the above 66 12 8 2 0 2 9 88 2 56

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 80 10 6 0 0 0 4 94 0 21
2020 Federal regulators 65 27 3 0 3 0 2 94 3 40
2020 Compliance, inspection and enforcement 60 19 5 2 6 5 4 86 8 58
2020 Communications or public affairs 56 21 11 7 0 0 5 81 7 54
2020 Access to information and privacy 51 19 12 7 7 2 2 73 15 43
2020 Science and technology 41 31 21 4 0 0 3 74 4 26
2020 Legal services 66 22 4 5 0 3 0 91 5 85
2020 Administration and operations 62 13 14 3 2 2 4 79 5 173
2020 Human resources 67 9 7 0 4 2 10 87 5 48
2020 Financial management 65 19 11 4 2 0 0 83 6 60
2020 Information management 62 25 3 7 4 0 0 87 10 31
2020 Information technology 66 22 8 4 0 0 0 88 4 52
2020 Policy 41 25 16 6 10 1 1 68 16 62
2020 Project management 45 33 11 5 3 0 4 81 7 43
2020 Other services to the public 69 16 9 3 0 4 0 88 3 30
2020 None of the above 54 20 10 7 2 0 8 80 9 62
2019 Client contact centre 60 12 9 0 10 0 10 79 11 23
2019 Federal regulators 55 22 13 2 4 3 1 80 6 58
2019 Compliance, inspection and enforcement 52 19 13 6 4 0 5 75 11 48
2019 Communications or public affairs 53 19 15 2 4 0 7 77 7 47
2019 Access to information and privacy 64 18 9 6 0 0 3 85 6 33
2019 Science and technology 30 42 8 9 0 0 11 81 10 26
2019 Legal services 83 9 5 1 0 2 0 93 1 66
2019 Administration and operations 60 15 10 5 4 3 3 80 10 161
2019 Human resources 75 10 5 0 0 0 10 94 0 54
2019 Financial management 77 9 4 3 0 0 7 93 3 51
2019 Information management 56 15 19 0 4 0 7 75 5 27
2019 Information technology 64 19 4 2 4 2 5 90 6 50
2019 Policy 52 29 7 10 0 3 0 83 10 61
2019 Project management 56 29 12 0 3 0 0 85 3 33
2019 Other services to the public 68 19 5 0 4 4 0 91 4 22
2019 None of the above 47 14 17 9 2 0 11 69 12 56

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 86 0 6 0 0 0 9 94 0 21
2020 Federal regulators 60 11 3 13 11 0 2 72 25 40
2020 Compliance, inspection and enforcement 78 8 2 2 2 3 5 94 4 58
2020 Communications or public affairs 86 5 0 2 2 0 5 96 4 55
2020 Access to information and privacy 72 7 5 7 0 5 5 87 8 43
2020 Science and technology 72 8 8 0 8 0 3 83 8 26
2020 Legal services 89 5 0 1 0 5 0 99 1 85
2020 Administration and operations 82 5 5 0 1 4 4 94 1 174
2020 Human resources 88 0 0 2 0 4 6 98 2 48
2020 Financial management 88 9 2 0 1 0 0 97 1 60
2020 Information management 80 7 4 0 0 10 0 96 0 31
2020 Information technology 86 6 4 3 2 0 0 92 5 52
2020 Policy 77 9 7 0 3 3 1 89 3 62
2020 Project management 84 7 0 2 0 3 4 98 2 43
2020 Other services to the public 86 8 0 0 0 4 3 100 0 30
2020 None of the above 81 1 3 1 3 3 6 91 5 62
2019 Client contact centre 81 0 9 0 0 0 10 90 0 23
2019 Federal regulators 74 7 5 2 2 4 7 90 4 58
2019 Compliance, inspection and enforcement 78 7 2 4 5 0 5 89 9 48
2019 Communications or public affairs 79 11 6 0 0 2 2 93 0 47
2019 Access to information and privacy 82 6 3 0 3 6 0 94 3 33
2019 Science and technology 53 20 4 0 8 4 11 86 10 26
2019 Legal services 87 6 4 0 0 2 1 96 0 66
2019 Administration and operations 76 10 2 1 3 4 4 93 4 161
2019 Human resources 88 2 0 0 2 0 8 98 2 53
2019 Financial management 82 11 0 2 0 0 5 98 2 51
2019 Information management 74 4 0 8 4 0 10 87 13 27
2019 Information technology 73 8 6 0 2 4 7 91 2 50
2019 Policy 83 8 5 0 1 3 0 94 1 62
2019 Project management 84 9 0 0 4 3 0 96 4 33
2019 Other services to the public 91 4 5 0 0 0 0 95 0 22
2019 None of the above 67 9 3 2 7 4 7 86 10 56

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 70 11 5 0 0 0 14 94 0 21
2020 Federal regulators 73 11 3 6 0 0 8 91 6 39
2020 Compliance, inspection and enforcement 87 3 3 2 0 2 3 95 2 58
2020 Communications or public affairs 77 8 0 4 0 2 10 96 4 55
2020 Access to information and privacy 88 7 0 0 0 2 2 100 0 43
2020 Science and technology 76 0 8 4 4 0 7 82 9 26
2020 Legal services 85 6 1 1 0 3 3 98 1 84
2020 Administration and operations 75 12 2 0 2 1 6 95 3 174
2020 Human resources 85 2 0 0 2 2 9 98 2 45
2020 Financial management 83 14 1 0 0 0 2 98 0 60
2020 Information management 80 11 0 0 0 3 6 100 0 31
2020 Information technology 88 12 0 0 0 0 0 100 0 52
2020 Policy 77 14 2 1 1 2 3 95 3 62
2020 Project management 81 8 2 5 0 0 4 93 5 43
2020 Other services to the public 77 10 3 0 0 4 7 97 0 29
2020 None of the above 74 8 3 2 3 0 9 91 6 62
2019 Client contact centre 87 4 0 0 0 0 10 100 0 23
2019 Federal regulators 85 2 3 0 0 4 7 97 0 58
2019 Compliance, inspection and enforcement 87 2 0 0 2 0 9 98 2 47
2019 Communications or public affairs 85 8 0 0 2 0 4 98 2 47
2019 Access to information and privacy 87 7 3 0 0 0 3 97 0 32
2019 Science and technology 76 0 0 0 8 4 11 90 10 26
2019 Legal services 85 2 5 1 0 2 6 93 1 66
2019 Administration and operations 82 6 1 1 1 2 7 96 3 160
2019 Human resources 86 3 0 0 0 0 10 100 0 54
2019 Financial management 81 3 0 0 0 0 17 100 0 51
2019 Information management 78 8 0 4 0 0 10 95 5 27
2019 Information technology 83 6 0 0 0 2 9 100 0 49
2019 Policy 81 10 3 0 2 2 3 95 2 62
2019 Project management 91 9 0 0 0 0 0 100 0 32
2019 Other services to the public 87 4 5 0 0 0 4 95 0 22
2019 None of the above 77 2 2 0 2 4 13 95 2 55

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 44 10 9 0 0 5 80 10 21
2020 Federal regulators 36 35 8 13 6 0 2 73 19 40
2020 Compliance, inspection and enforcement 43 37 10 7 3 0 0 80 11 58
2020 Communications or public affairs 61 29 2 5 4 0 0 89 9 55
2020 Access to information and privacy 42 42 2 5 5 5 0 88 10 43
2020 Science and technology 36 43 8 8 4 0 0 79 13 26
2020 Legal services 46 35 8 6 5 0 0 81 11 85
2020 Administration and operations 47 34 12 2 5 0 0 81 7 171
2020 Human resources 65 20 11 2 2 0 0 85 4 46
2020 Financial management 62 20 13 4 2 0 0 82 5 60
2020 Information management 43 40 3 11 3 0 0 83 14 31
2020 Information technology 51 31 10 2 6 0 0 82 8 52
2020 Policy 42 30 11 13 4 0 0 72 17 62
2020 Project management 41 31 9 11 8 0 0 72 19 42
2020 Other services to the public 58 39 3 0 0 0 0 97 0 30
2020 None of the above 51 24 13 12 0 0 0 76 12 62
2019 Client contact centre 50 20 9 20 0 0 0 71 20 23
2019 Federal regulators 44 38 7 7 4 0 0 82 11 58
2019 Compliance, inspection and enforcement 39 37 11 6 7 0 0 75 13 48
2019 Communications or public affairs 43 35 11 6 5 0 0 78 11 46
2019 Access to information and privacy 58 21 12 6 3 0 0 79 9 33
2019 Science and technology 33 42 13 0 12 0 0 75 12 26
2019 Legal services 60 19 9 6 5 0 0 80 11 66
2019 Administration and operations 44 35 10 6 5 0 0 79 11 162
2019 Human resources 67 24 3 4 2 0 0 91 6 54
2019 Financial management 72 14 8 2 2 0 2 87 5 50
2019 Information management 47 30 12 11 0 0 0 77 11 27
2019 Information technology 48 31 10 5 4 0 3 81 9 50
2019 Policy 52 35 8 3 2 0 0 87 5 62
2019 Project management 51 27 3 15 4 0 0 78 19 33
2019 Other services to the public 50 32 14 4 0 0 0 82 4 22
2019 None of the above 38 31 6 16 9 0 0 69 25 56
2018 Client contact centre 28 43 9 11 7 3 0 72 18 28
2018 Federal regulators 45 38 8 7 2 0 0 83 9 60
2018 Compliance, inspection and enforcement 41 34 14 10 2 0 0 74 12 48
2018 Communications or public affairs 52 29 6 5 7 0 0 81 13 66
2018 Access to information and privacy 39 48 8 6 0 0 0 87 6 39
2018 Science and technology 43 37 11 5 4 0 0 80 9 23
2018 Legal services 38 38 6 8 9 0 0 77 18 50
2018 Administration and operations 47 31 9 8 4 0 1 79 12 162
2018 Human resources 45 36 14 5 0 0 0 81 5 42
2018 Financial management 56 26 10 6 2 0 0 82 8 61
2018 Information management 34 36 9 15 5 0 0 70 21 21
2018 Information technology 49 33 7 10 2 0 0 82 12 44
2018 Policy 43 35 7 11 4 0 0 78 15 72
2018 Project management 29 50 16 2 2 0 0 80 5 35
2018 Other services to the public 33 45 4 11 7 0 0 78 18 29
2018 None of the above 34 34 15 6 12 0 0 67 18 52
2017 Client contact centre 26 46 19 9 0 0 0 72 9 22
2017 Federal regulators 40 41 7 8 4 0 0 82 12 58
2017 Compliance, inspection and enforcement 46 34 9 3 3 2 3 84 6 41
2017 Communications or public affairs 38 38 4 16 4 0 0 76 20 61
2017 Access to information and privacy 41 29 11 15 4 0 0 70 19 26
2017 Science and technology 52 23 9 5 12 0 0 75 16 27
2017 Legal services 40 42 2 5 11 0 0 82 16 52
2017 Administration and operations 43 30 10 12 5 0 0 73 17 177
2017 Human resources 39 47 11 3 0 0 0 86 3 38
2017 Financial management 53 28 7 9 3 0 0 81 12 61
2017 Information management 37 50 8 0 4 0 0 87 4 21
2017 Information technology 46 38 2 12 2 0 0 84 14 51
2017 Policy 50 31 8 6 5 0 0 81 11 57
2017 Project management 28 40 7 16 9 0 0 68 25 41
2017 Other services to the public 36 37 9 14 4 0 0 73 18 25
2017 None of the above 42 34 7 8 8 0 0 76 17 51
2014 Client contact centre 17 40 20 13 7 0 3 59 21 30
2014 Federal regulators 43 38 3 11 3 0 2 82 15 63
2014 Compliance, inspection and enforcement 36 40 7 7 11 0 0 76 18 45
2014 Communications or public affairs 29 57 6 6 1 0 0 87 7 68
2014 Access to information and privacy 27 41 7 11 14 0 0 68 25 44
2014 Science and technology 44 31 6 6 13 0 0 75 19 16
2014 Legal services 48 33 8 8 2 0 1 81 11 86
2014 Administration and operations 34 34 11 13 8 0 0 68 21 288
2014 Human resources 36 40 10 8 6 0 0 76 14 50
2014 Financial management 57 27 8 6 2 0 0 84 8 51
2014 Information management 17 52 17 3 3 0 7 74 7 29
2014 Information technology 44 40 9 4 3 0 0 84 7 68
2014 Other services to the public 35 40 5 13 8 0 0 75 20 40
2014 None of the above 32 37 11 13 7 0 0 69 20 138

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 40 14 4 0 0 5 80 5 21
2020 Federal regulators 42 21 11 16 8 0 2 64 25 39
2020 Compliance, inspection and enforcement 46 30 17 5 2 0 0 76 7 57
2020 Communications or public affairs 64 23 5 0 7 0 0 88 7 55
2020 Access to information and privacy 37 42 9 7 0 2 2 83 7 43
2020 Science and technology 40 35 13 8 4 0 0 75 12 26
2020 Legal services 42 36 9 8 4 0 0 79 12 85
2020 Administration and operations 49 28 12 4 5 1 1 78 9 173
2020 Human resources 64 21 6 4 4 0 0 86 8 48
2020 Financial management 58 22 10 7 3 0 0 80 10 60
2020 Information management 47 36 7 7 4 0 0 83 10 31
2020 Information technology 50 40 2 4 4 0 0 90 8 52
2020 Policy 41 26 13 13 7 0 0 68 20 62
2020 Project management 47 28 9 14 2 0 0 75 16 43
2020 Other services to the public 59 26 7 4 0 4 0 89 4 30
2020 None of the above 57 19 12 5 7 0 0 76 12 62
2019 Client contact centre 43 32 9 8 9 0 0 75 17 23
2019 Federal regulators 43 37 7 9 4 0 0 80 13 58
2019 Compliance, inspection and enforcement 46 27 19 2 6 0 0 73 8 48
2019 Communications or public affairs 56 31 2 4 7 0 0 87 11 46
2019 Access to information and privacy 61 24 9 3 3 0 0 85 6 33
2019 Science and technology 48 19 17 8 8 0 0 67 16 26
2019 Legal services 51 30 7 9 3 0 0 81 12 65
2019 Administration and operations 46 34 11 4 4 0 1 80 8 162
2019 Human resources 72 23 2 3 0 0 0 95 3 54
2019 Financial management 64 23 8 2 0 0 2 89 2 50
2019 Information management 47 31 19 0 3 0 0 78 3 27
2019 Information technology 55 28 12 2 2 0 0 83 4 50
2019 Policy 56 30 9 6 0 0 0 85 6 62
2019 Project management 48 28 18 3 3 0 0 76 6 33
2019 Other services to the public 59 19 10 5 8 0 0 78 13 22
2019 None of the above 46 16 7 23 6 2 0 64 29 56
2018 Client contact centre 27 38 23 7 6 0 0 65 12 28
2018 Federal regulators 34 42 17 5 2 0 0 77 6 61
2018 Compliance, inspection and enforcement 44 26 22 6 0 0 2 72 6 48
2018 Communications or public affairs 49 30 9 8 4 0 0 78 13 66
2018 Access to information and privacy 49 26 8 13 3 3 0 76 16 39
2018 Science and technology 58 17 16 9 0 0 0 75 9 23
2018 Legal services 44 35 11 6 5 0 0 78 10 50
2018 Administration and operations 50 30 10 5 4 1 0 81 9 161
2018 Human resources 38 44 17 0 0 0 0 83 0 41
2018 Financial management 61 21 12 3 3 0 0 82 6 61
2018 Information management 28 34 27 12 0 0 0 61 12 21
2018 Information technology 45 34 10 9 2 0 0 79 11 44
2018 Policy 40 40 6 9 4 0 0 80 14 69
2018 Project management 26 54 17 2 0 0 0 80 2 35
2018 Other services to the public 48 33 5 11 3 0 0 81 14 27
2018 None of the above 33 23 23 8 10 0 2 58 18 53
2017 Client contact centre 12 55 25 8 0 0 0 67 8 22
2017 Federal regulators 34 43 13 3 7 0 0 77 10 57
2017 Compliance, inspection and enforcement 49 30 7 12 0 2 0 81 12 41
2017 Communications or public affairs 37 43 5 3 11 0 0 80 14 61
2017 Access to information and privacy 30 37 15 14 5 0 0 66 19 26
2017 Science and technology 61 27 0 0 12 0 0 88 12 27
2017 Legal services 41 32 6 17 4 0 0 74 20 52
2017 Administration and operations 47 28 12 9 3 1 0 76 12 177
2017 Human resources 41 48 6 2 3 0 0 89 5 38
2017 Financial management 56 30 4 8 3 0 0 85 11 60
2017 Information management 43 44 4 5 4 0 0 87 9 21
2017 Information technology 44 40 8 6 2 0 0 84 8 51
2017 Policy 50 35 5 7 3 0 0 85 10 57
2017 Project management 32 28 10 11 19 0 0 60 30 41
2017 Other services to the public 20 52 17 11 0 0 0 72 11 25
2017 None of the above 37 36 6 12 8 0 0 74 20 51
2014 Client contact centre 30 40 20 3 7 0 0 70 10 30
2014 Federal regulators 35 32 10 11 5 0 8 72 17 63
2014 Compliance, inspection and enforcement 41 34 7 7 7 2 2 79 14 44
2014 Communications or public affairs 40 43 10 4 1 0 1 84 6 68
2014 Access to information and privacy 25 39 16 7 14 0 0 64 20 44
2014 Science and technology 50 25 0 6 19 0 0 75 25 16
2014 Legal services 50 31 10 7 1 0 0 81 8 86
2014 Administration and operations 38 33 11 13 6 0 0 71 18 288
2014 Human resources 44 36 12 8 0 0 0 80 8 50
2014 Financial management 53 33 10 4 0 0 0 86 4 51
2014 Information management 38 45 14 0 3 0 0 83 3 29
2014 Information technology 51 34 6 6 3 0 0 85 9 68
2014 Other services to the public 43 33 15 8 3 0 0 75 10 40
2014 None of the above 36 34 14 10 5 0 1 71 15 138

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 60 25 15 0 0 0 0 85 0 21
2020 Federal regulators 36 19 14 19 11 0 0 56 30 39
2020 Compliance, inspection and enforcement 41 43 12 3 2 0 0 83 5 57
2020 Communications or public affairs 45 38 8 7 0 0 2 84 7 55
2020 Access to information and privacy 44 42 5 9 0 0 0 86 9 43
2020 Science and technology 25 34 29 8 4 0 0 59 12 26
2020 Legal services 43 42 8 7 0 0 0 85 7 84
2020 Administration and operations 49 35 7 5 4 0 0 85 8 173
2020 Human resources 59 22 12 2 5 0 0 81 7 47
2020 Financial management 50 34 11 3 2 0 0 84 5 59
2020 Information management 40 38 13 6 4 0 0 78 10 31
2020 Information technology 53 37 2 5 4 0 0 89 9 52
2020 Policy 36 30 17 12 5 0 0 66 17 61
2020 Project management 36 40 9 9 5 0 0 77 14 42
2020 Other services to the public 73 20 3 4 0 0 0 93 4 30
2020 None of the above 53 29 9 6 2 0 2 83 8 62
2019 Client contact centre 59 25 16 0 0 0 0 84 0 23
2019 Federal regulators 42 37 10 9 2 0 0 79 11 58
2019 Compliance, inspection and enforcement 38 47 4 6 6 0 0 85 11 48
2019 Communications or public affairs 55 29 2 7 5 0 2 86 12 46
2019 Access to information and privacy 64 30 6 0 0 0 0 94 0 33
2019 Science and technology 32 36 0 17 16 0 0 67 33 25
2019 Legal services 51 35 5 7 1 0 0 86 8 66
2019 Administration and operations 49 35 11 4 2 0 0 83 6 161
2019 Human resources 63 28 5 4 0 0 0 91 4 54
2019 Financial management 67 25 4 2 2 0 0 93 4 49
2019 Information management 48 38 8 3 3 0 0 85 7 27
2019 Information technology 54 31 8 4 2 0 0 85 6 49
2019 Policy 49 32 11 8 0 0 0 81 8 62
2019 Project management 40 34 12 6 7 0 0 74 13 32
2019 Other services to the public 56 35 5 4 0 0 0 91 4 22
2019 None of the above 39 29 14 12 5 0 0 68 18 56
2018 Client contact centre 46 31 14 3 6 0 0 77 9 28
2018 Federal regulators 32 40 13 11 2 0 2 73 13 60
2018 Compliance, inspection and enforcement 36 29 22 10 2 0 0 65 12 48
2018 Communications or public affairs 43 31 13 8 4 0 0 74 13 66
2018 Access to information and privacy 54 35 0 3 3 5 0 94 6 39
2018 Science and technology 39 31 11 11 9 0 0 69 20 23
2018 Legal services 52 24 13 8 3 0 0 76 11 50
2018 Administration and operations 47 32 10 8 3 0 0 79 11 161
2018 Human resources 34 54 5 7 0 0 0 87 7 41
2018 Financial management 62 22 13 1 0 0 2 86 1 60
2018 Information management 29 41 30 0 0 0 0 70 0 21
2018 Information technology 49 31 11 7 2 0 0 80 9 44
2018 Policy 36 27 16 10 9 0 1 64 19 71
2018 Project management 25 45 18 2 9 0 0 70 12 35
2018 Other services to the public 57 33 4 3 3 0 0 90 6 29
2018 None of the above 34 32 22 2 8 0 1 67 10 53
2017 Client contact centre 29 52 19 0 0 0 0 81 0 22
2017 Federal regulators 43 33 14 4 6 0 0 76 10 58
2017 Compliance, inspection and enforcement 52 36 13 0 0 0 0 87 0 41
2017 Communications or public affairs 34 42 10 11 3 0 0 76 14 61
2017 Access to information and privacy 37 48 7 3 5 0 0 85 8 26
2017 Science and technology 45 36 2 0 12 5 0 85 12 27
2017 Legal services 44 25 10 12 7 2 0 71 19 52
2017 Administration and operations 45 32 13 5 5 1 0 77 10 177
2017 Human resources 47 36 14 0 3 0 0 83 3 38
2017 Financial management 62 23 11 4 0 0 0 85 4 61
2017 Information management 48 28 10 9 4 0 0 77 13 21
2017 Information technology 51 31 17 0 2 0 0 81 2 51
2017 Policy 44 31 11 7 7 0 0 74 14 57
2017 Project management 29 28 12 15 16 0 0 57 31 41
2017 Other services to the public 42 36 8 14 0 0 0 78 14 25
2017 None of the above 37 37 12 6 9 0 0 74 15 51
2014 Client contact centre 27 47 20 3 3 0 0 73 7 30
2014 Federal regulators 40 27 10 13 5 0 6 71 19 63
2014 Compliance, inspection and enforcement 44 29 13 4 7 0 2 75 11 45
2014 Communications or public affairs 41 41 10 3 1 1 1 85 5 68
2014 Access to information and privacy 30 32 16 11 11 0 0 61 23 44
2014 Science and technology 44 25 0 13 19 0 0 69 31 16
2014 Legal services 57 27 10 5 1 0 0 84 6 86
2014 Administration and operations 41 32 9 10 7 0 0 73 17 288
2014 Human resources 42 42 8 6 2 0 0 84 8 50
2014 Financial management 53 33 4 10 0 0 0 86 10 51
2014 Information management 28 55 14 3 0 0 0 83 3 29
2014 Information technology 51 40 6 1 1 0 0 91 3 68
2014 Other services to the public 40 45 8 5 3 0 0 85 8 40
2014 None of the above 38 29 12 14 5 1 1 68 20 138

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 24 16 0 10 5 0 72 11 20
2020 Federal regulators 34 29 16 11 8 3 0 64 20 40
2020 Compliance, inspection and enforcement 34 40 21 2 3 0 0 74 5 58
2020 Communications or public affairs 43 45 6 2 4 0 0 89 6 54
2020 Access to information and privacy 35 56 2 7 0 0 0 91 7 43
2020 Science and technology 27 48 13 0 9 3 0 78 9 25
2020 Legal services 39 40 8 10 2 1 0 80 12 85
2020 Administration and operations 39 44 10 3 2 1 1 85 6 172
2020 Human resources 58 28 11 4 0 0 0 86 4 48
2020 Financial management 42 40 13 4 0 2 0 83 4 60
2020 Information management 23 45 25 4 3 0 0 68 7 31
2020 Information technology 43 40 9 3 4 2 0 85 6 52
2020 Policy 35 40 14 5 5 1 0 76 10 61
2020 Project management 33 39 19 7 2 0 0 72 9 43
2020 Other services to the public 57 35 4 0 4 0 0 92 4 30
2020 None of the above 38 35 10 12 2 0 3 76 14 62
2019 Client contact centre 40 36 16 8 0 0 0 76 8 23
2019 Federal regulators 26 49 9 11 2 2 2 78 13 57
2019 Compliance, inspection and enforcement 29 41 17 8 2 2 2 72 10 47
2019 Communications or public affairs 34 44 9 6 5 3 0 80 11 47
2019 Access to information and privacy 42 37 12 6 0 3 0 81 6 33
2019 Science and technology 37 30 17 4 12 0 0 67 17 26
2019 Legal services 42 36 11 7 2 2 0 80 9 66
2019 Administration and operations 37 37 16 7 2 2 0 75 9 162
2019 Human resources 54 33 7 2 2 2 0 89 4 54
2019 Financial management 44 45 7 2 0 2 0 90 2 51
2019 Information management 29 37 15 12 4 3 0 68 17 27
2019 Information technology 38 48 11 2 2 0 0 86 4 49
2019 Policy 50 33 12 3 2 1 0 83 5 62
2019 Project management 46 39 3 6 4 3 0 87 10 33
2019 Other services to the public 41 33 14 4 4 4 0 77 9 22
2019 None of the above 27 24 24 13 3 4 5 56 17 56
2018 Client contact centre 28 30 26 6 6 4 0 60 13 27
2018 Federal regulators 25 49 8 13 3 2 0 75 17 61
2018 Compliance, inspection and enforcement 35 36 21 6 2 0 0 71 8 48
2018 Communications or public affairs 42 44 7 4 3 0 0 86 7 66
2018 Access to information and privacy 35 37 21 5 0 0 3 74 5 39
2018 Science and technology 41 28 27 4 0 0 0 69 4 23
2018 Legal services 36 39 10 6 7 2 0 76 13 50
2018 Administration and operations 32 42 18 4 4 2 0 75 8 162
2018 Human resources 48 28 17 7 0 0 0 76 7 42
2018 Financial management 42 34 12 6 3 3 0 78 10 61
2018 Information management 26 38 19 11 6 0 0 64 17 20
2018 Information technology 32 49 6 8 3 2 0 83 11 44
2018 Policy 33 38 14 6 9 0 0 71 15 72
2018 Project management 17 54 22 0 2 5 0 74 2 35
2018 Other services to the public 44 38 7 5 7 0 0 81 12 28
2018 None of the above 26 40 12 8 9 2 4 69 18 54
2017 Client contact centre 21 45 28 6 0 0 0 66 6 22
2017 Federal regulators 25 43 15 6 9 2 0 69 15 60
2017 Compliance, inspection and enforcement 38 34 13 11 0 2 0 74 12 41
2017 Communications or public affairs 33 39 11 10 6 2 0 73 16 61
2017 Access to information and privacy 25 41 18 4 12 0 0 66 15 26
2017 Science and technology 33 50 2 10 5 0 0 83 15 27
2017 Legal services 38 28 9 18 4 2 0 68 22 52
2017 Administration and operations 30 36 20 9 2 3 0 69 11 176
2017 Human resources 47 34 6 5 3 5 0 85 8 38
2017 Financial management 43 31 17 5 0 3 1 77 5 61
2017 Information management 30 48 5 9 4 0 5 81 14 21
2017 Information technology 37 38 16 4 3 0 2 76 7 51
2017 Policy 43 41 6 5 3 2 0 86 8 57
2017 Project management 14 46 19 14 7 0 0 60 21 41
2017 Other services to the public 36 38 16 10 0 0 0 74 10 25
2017 None of the above 29 28 11 15 8 6 3 63 25 50

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 65 30 5 0 0 0 0 95 0 20
2020 Federal regulators 40 31 10 8 11 0 0 71 19 40
2020 Compliance, inspection and enforcement 63 22 7 7 2 0 0 84 9 58
2020 Communications or public affairs 65 23 3 5 4 0 0 88 9 55
2020 Access to information and privacy 70 23 2 5 0 0 0 93 5 43
2020 Science and technology 45 39 12 3 0 0 0 85 3 26
2020 Legal services 52 30 7 8 2 0 0 82 11 85
2020 Administration and operations 57 27 6 5 4 0 1 84 9 173
2020 Human resources 74 18 6 2 0 0 0 91 2 47
2020 Financial management 63 24 7 5 2 0 0 87 7 60
2020 Information management 55 26 6 10 4 0 0 81 13 31
2020 Information technology 55 23 10 6 5 0 0 78 12 52
2020 Policy 38 28 17 12 5 0 0 66 17 62
2020 Project management 50 25 14 7 2 3 0 77 9 43
2020 Other services to the public 68 21 7 4 0 0 0 89 4 28
2020 None of the above 59 20 7 7 5 0 2 81 12 62
2019 Client contact centre 72 15 4 4 5 0 0 87 9 23
2019 Federal regulators 53 23 1 21 2 0 0 76 23 58
2019 Compliance, inspection and enforcement 62 25 3 8 0 0 2 89 8 48
2019 Communications or public affairs 72 20 2 2 4 0 0 92 6 45
2019 Access to information and privacy 79 18 3 0 0 0 0 97 0 33
2019 Science and technology 53 24 12 8 4 0 0 76 12 26
2019 Legal services 67 25 2 6 1 0 0 91 7 66
2019 Administration and operations 60 25 4 6 3 1 0 87 9 161
2019 Human resources 75 18 4 2 2 0 0 93 3 54
2019 Financial management 69 22 7 2 0 0 0 91 2 51
2019 Information management 67 15 15 3 0 0 0 81 3 27
2019 Information technology 63 21 9 2 2 2 0 86 4 50
2019 Policy 62 30 3 5 0 0 0 92 5 62
2019 Project management 58 27 12 0 4 0 0 84 4 33
2019 Other services to the public 62 21 9 8 0 0 0 83 8 22
2019 None of the above 58 19 7 9 7 0 0 76 16 56
2018 Client contact centre 55 30 0 3 12 0 0 85 15 28
2018 Federal regulators 50 34 8 7 2 0 0 84 8 61
2018 Compliance, inspection and enforcement 61 31 4 2 2 0 0 92 4 48
2018 Communications or public affairs 65 24 1 7 3 0 0 89 10 66
2018 Access to information and privacy 77 13 5 0 3 3 0 92 3 39
2018 Science and technology 47 28 20 0 5 0 0 75 5 23
2018 Legal services 76 22 0 3 0 0 0 97 3 50
2018 Administration and operations 57 26 10 3 3 1 0 84 6 164
2018 Human resources 59 26 9 6 0 0 0 85 6 42
2018 Financial management 65 25 5 3 2 0 0 91 5 61
2018 Information management 64 27 4 0 5 0 0 91 5 21
2018 Information technology 53 35 6 4 2 0 0 88 6 44
2018 Policy 42 29 9 10 10 0 0 70 21 72
2018 Project management 50 36 2 7 5 0 0 85 12 35
2018 Other services to the public 54 30 0 10 5 0 0 84 16 29
2018 None of the above 39 44 6 5 4 0 2 85 9 53
2017 Client contact centre 45 45 0 10 0 0 0 90 10 22
2017 Federal regulators 57 23 5 10 4 0 0 81 14 60
2017 Compliance, inspection and enforcement 59 25 5 8 2 0 0 84 10 41
2017 Communications or public affairs 48 29 2 10 9 1 0 78 20 61
2017 Access to information and privacy 61 27 4 5 0 4 0 91 5 26
2017 Science and technology 65 23 12 0 0 0 0 88 0 27
2017 Legal services 63 25 4 7 2 0 0 87 9 52
2017 Administration and operations 56 29 6 5 3 1 0 86 8 177
2017 Human resources 58 22 14 0 5 0 0 81 5 39
2017 Financial management 74 21 0 5 0 0 0 95 5 61
2017 Information management 52 39 6 0 0 0 4 94 0 21
2017 Information technology 50 36 8 5 2 0 0 85 7 51
2017 Policy 59 23 11 2 6 0 0 81 8 57
2017 Project management 34 35 9 16 6 0 0 69 22 41
2017 Other services to the public 45 36 5 7 3 0 4 85 10 25
2017 None of the above 46 35 6 9 5 0 0 81 14 51
2014 Client contact centre 43 30 20 7 0 0 0 73 7 30
2014 Federal regulators 46 29 8 6 5 0 6 80 12 63
2014 Compliance, inspection and enforcement 49 42 2 2 2 0 2 93 5 45
2014 Communications or public affairs 41 31 13 7 6 0 1 73 13 68
2014 Access to information and privacy 47 28 16 5 5 0 0 74 9 43
2014 Science and technology 44 25 6 19 6 0 0 69 25 16
2014 Legal services 66 24 6 2 1 0 0 91 3 86
2014 Administration and operations 47 30 9 7 7 0 0 78 14 288
2014 Human resources 68 26 2 4 0 0 0 94 4 50
2014 Financial management 65 27 0 6 0 0 2 94 6 51
2014 Information management 41 24 10 10 7 0 7 70 19 29
2014 Information technology 56 29 6 9 0 0 0 85 9 68
2014 Other services to the public 33 43 10 10 5 0 0 75 15 40
2014 None of the above 50 27 7 7 9 0 1 78 15 138

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 14 9 15 6 0 0 70 21 21
2020 Federal regulators 37 26 11 24 3 0 0 63 26 39
2020 Compliance, inspection and enforcement 46 27 13 11 2 2 0 74 13 57
2020 Communications or public affairs 42 22 24 9 3 0 0 64 12 54
2020 Access to information and privacy 41 31 23 5 0 0 0 72 5 43
2020 Science and technology 35 39 23 0 0 0 3 77 0 26
2020 Legal services 36 33 19 4 8 0 0 69 12 84
2020 Administration and operations 45 26 19 7 3 0 0 71 10 173
2020 Human resources 48 15 20 13 4 0 0 63 17 48
2020 Financial management 40 35 17 8 0 0 0 75 8 59
2020 Information management 35 43 16 4 3 0 0 78 7 31
2020 Information technology 28 41 17 8 6 0 0 69 14 52
2020 Policy 20 45 18 10 7 0 0 65 17 61
2020 Project management 30 37 18 10 4 0 0 68 14 43
2020 Other services to the public 52 21 14 10 3 0 0 73 13 30
2020 None of the above 33 36 18 10 3 0 0 69 13 62
2019 Client contact centre 31 33 22 5 9 0 0 64 14 23
2019 Federal regulators 34 38 12 13 4 0 0 72 16 58
2019 Compliance, inspection and enforcement 39 37 15 10 0 0 0 75 10 48
2019 Communications or public affairs 54 28 12 6 0 0 0 82 6 47
2019 Access to information and privacy 21 37 21 12 6 0 3 60 19 33
2019 Science and technology 33 18 26 12 12 0 0 51 23 26
2019 Legal services 61 23 9 4 1 0 1 85 6 65
2019 Administration and operations 45 31 14 7 2 0 1 77 9 162
2019 Human resources 39 39 15 2 4 2 0 79 6 54
2019 Financial management 50 27 19 2 2 0 0 77 4 51
2019 Information management 55 35 3 4 4 0 0 89 7 26
2019 Information technology 27 41 21 5 5 0 0 69 10 50
2019 Policy 33 36 25 5 2 0 0 69 7 62
2019 Project management 58 27 9 6 0 0 0 85 6 33
2019 Other services to the public 27 42 16 15 0 0 0 69 15 22
2019 None of the above 45 20 19 10 5 0 2 66 15 54
2018 Client contact centre 26 47 17 6 3 0 0 74 9 28
2018 Federal regulators 27 27 21 15 10 0 0 54 25 60
2018 Compliance, inspection and enforcement 49 33 8 9 0 0 0 82 9 48
2018 Communications or public affairs 50 31 11 6 2 0 0 81 8 66
2018 Access to information and privacy 44 25 18 8 3 0 3 71 10 39
2018 Science and technology 28 29 22 5 16 0 0 57 22 23
2018 Legal services 47 24 18 9 0 0 2 72 10 50
2018 Administration and operations 41 34 17 4 3 1 0 76 6 165
2018 Human resources 33 35 16 12 4 0 0 67 16 42
2018 Financial management 59 23 12 4 2 0 0 83 5 61
2018 Information management 35 46 9 10 0 0 0 81 10 21
2018 Information technology 35 35 13 7 10 0 0 70 17 44
2018 Policy 31 33 16 14 7 0 0 64 21 71
2018 Project management 28 35 20 17 0 0 0 64 17 35
2018 Other services to the public 26 20 35 16 3 0 0 46 19 29
2018 None of the above 52 28 7 6 3 0 4 83 9 54
2017 Client contact centre 39 38 5 5 4 0 9 85 9 22
2017 Federal regulators 24 40 18 6 8 0 4 67 15 60
2017 Compliance, inspection and enforcement 46 23 14 15 3 0 0 69 17 41
2017 Communications or public affairs 35 40 20 3 4 0 0 74 6 61
2017 Access to information and privacy 43 16 22 15 0 0 4 61 16 26
2017 Science and technology 27 42 20 7 4 0 0 69 11 27
2017 Legal services 35 40 17 4 4 0 0 75 8 52
2017 Administration and operations 39 39 14 5 1 0 2 79 6 177
2017 Human resources 43 32 8 15 3 0 0 75 17 39
2017 Financial management 53 28 17 2 0 0 0 81 2 61
2017 Information management 45 20 11 5 0 0 21 81 6 21
2017 Information technology 33 40 10 10 3 0 3 76 14 51
2017 Policy 29 45 11 9 6 0 0 74 15 57
2017 Project management 29 34 20 9 7 0 2 64 15 41
2017 Other services to the public 46 16 19 13 3 3 0 64 17 25
2017 None of the above 29 27 16 15 1 2 10 63 19 51
2014 Client contact centre 40 40 7 7 7 0 0 80 13 30
2014 Federal regulators 27 35 16 13 2 0 8 67 16 63
2014 Compliance, inspection and enforcement 36 40 11 4 2 0 7 81 7 45
2014 Communications or public affairs 44 31 15 4 4 0 1 76 9 68
2014 Access to information and privacy 36 20 25 5 9 0 5 60 14 44
2014 Science and technology 44 25 6 19 6 0 0 69 25 16
2014 Legal services 41 36 14 3 5 0 1 78 8 86
2014 Administration and operations 45 28 14 6 6 0 2 75 12 288
2014 Human resources 34 48 10 2 6 0 0 82 8 50
2014 Financial management 41 29 20 8 2 0 0 71 10 51
2014 Information management 48 38 0 10 3 0 0 86 14 29
2014 Information technology 41 40 15 4 0 0 0 81 4 68
2014 Other services to the public 38 30 25 3 3 0 3 69 5 40
2014 None of the above 35 36 12 12 3 1 1 72 16 138

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 53 47 21
2020 Federal regulators 36 64 40
2020 Compliance, inspection and enforcement 51 49 57
2020 Communications or public affairs 42 58 55
2020 Access to information and privacy 54 46 43
2020 Science and technology 38 62 26
2020 Legal services 46 54 85
2020 Administration and operations 52 48 174
2020 Human resources 58 42 48
2020 Financial management 47 53 60
2020 Information management 42 58 31
2020 Information technology 36 64 52
2020 Policy 51 49 62
2020 Project management 46 54 43
2020 Other services to the public 46 54 30
2020 None of the above 50 50 62

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 67 9 6 0 0 0 19 93 0 21
2020 Federal regulators 47 23 11 3 0 0 17 84 3 40
2020 Compliance, inspection and enforcement 70 12 4 4 2 0 9 90 6 58
2020 Communications or public affairs 76 12 2 0 2 0 8 96 2 55
2020 Access to information and privacy 75 7 5 5 0 2 7 90 5 43
2020 Science and technology 60 24 12 0 0 0 4 87 0 26
2020 Legal services 69 15 3 1 0 5 6 95 1 85
2020 Administration and operations 74 11 7 0 1 2 5 91 1 174
2020 Human resources 76 13 6 0 0 2 2 94 0 47
2020 Financial management 87 6 0 2 0 0 5 98 2 59
2020 Information management 58 17 13 4 0 6 3 82 4 31
2020 Information technology 69 15 4 2 4 2 5 90 6 52
2020 Policy 65 16 5 3 2 3 6 89 6 62
2020 Project management 57 14 11 2 0 5 11 84 3 43
2020 Other services to the public 78 10 7 0 0 4 0 92 0 30
2020 None of the above 61 17 4 1 0 0 18 94 2 62

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Client contact centre 42 34 24 21
2020 Federal regulators 29 30 40 40
2020 Compliance, inspection and enforcement 23 46 31 58
2020 Communications or public affairs 20 42 38 55
2020 Access to information and privacy 16 40 44 43
2020 Science and technology 26 22 52 26
2020 Legal services 16 46 38 85
2020 Administration and operations 31 37 32 174
2020 Human resources 31 44 25 48
2020 Financial management 17 46 37 60
2020 Information management 29 26 45 31
2020 Information technology 21 46 33 52
2020 Policy 39 36 25 62
2020 Project management 20 30 49 43
2020 Other services to the public 24 51 25 30
2020 None of the above 18 41 41 62
2019 Client contact centre 38 38 24 23
2019 Federal regulators 29 42 28 58
2019 Compliance, inspection and enforcement 32 35 33 48
2019 Communications or public affairs 25 32 43 47
2019 Access to information and privacy 21 43 36 33
2019 Science and technology 22 31 46 26
2019 Legal services 26 43 31 66
2019 Administration and operations 26 32 41 162
2019 Human resources 28 53 19 54
2019 Financial management 11 50 39 51
2019 Information management 26 37 37 27
2019 Information technology 14 42 45 50
2019 Policy 25 41 33 62
2019 Project management 27 37 36 33
2019 Other services to the public 13 52 34 22
2019 None of the above 37 31 32 56
2018 Client contact centre 29 37 34 28
2018 Federal regulators 21 38 41 61
2018 Compliance, inspection and enforcement 41 25 34 48
2018 Communications or public affairs 29 36 35 66
2018 Access to information and privacy 31 32 37 39
2018 Science and technology 12 27 61 23
2018 Legal services 18 37 46 50
2018 Administration and operations 28 38 34 164
2018 Human resources 30 35 35 42
2018 Financial management 20 43 38 61
2018 Information management 14 33 53 21
2018 Information technology 17 48 35 44
2018 Policy 46 20 34 72
2018 Project management 29 33 39 35
2018 Other services to the public 19 41 40 29
2018 None of the above 36 33 31 54
2017 Client contact centre 21 27 52 22
2017 Federal regulators 23 35 42 60
2017 Compliance, inspection and enforcement 35 37 29 40
2017 Communications or public affairs 37 29 34 61
2017 Access to information and privacy 20 32 49 26
2017 Science and technology 14 64 22 27
2017 Legal services 17 52 31 52
2017 Administration and operations 29 32 39 177
2017 Human resources 40 29 31 39
2017 Financial management 25 40 35 61
2017 Information management 22 34 45 21
2017 Information technology 21 54 25 51
2017 Policy 32 34 33 56
2017 Project management 35 35 30 41
2017 Other services to the public 35 41 23 25
2017 None of the above 22 48 30 51
2014 Client contact centre 37 40 23 30
2014 Federal regulators 29 40 32 63
2014 Compliance, inspection and enforcement 24 42 33 45
2014 Communications or public affairs 32 26 41 68
2014 Access to information and privacy 45 32 23 44
2014 Science and technology 38 25 38 16
2014 Legal services 26 45 29 86
2014 Administration and operations 34 33 33 288
2014 Human resources 38 32 30 50
2014 Financial management 24 41 35 51
2014 Information management 31 24 45 29
2014 Information technology 28 44 28 68
2014 Other services to the public 28 43 30 40
2014 None of the above 31 32 37 138

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Federal regulators 49 0 16 16 0 18 12
2020 Compliance, inspection and enforcement 15 14 64 0 7 0 14
2020 Communications or public affairs 0 0 71 0 21 9 11
2020 Legal services 8 7 72 0 7 7 14
2020 Administration and operations 11 23 52 2 6 6 55
2020 Human resources 12 14 53 8 14 0 15
2020 Financial management 21 9 70 0 0 0 10
2020 Information technology 39 11 42 0 8 0 11
2020 Policy 0 12 79 0 8 0 24
2020 None of the above 31 8 45 0 16 0 11
2019 Federal regulators 17 19 34 12 13 5 17
2019 Compliance, inspection and enforcement 12 19 50 0 13 6 16
2019 Communications or public affairs 0 16 76 0 8 0 12
2019 Legal services 18 0 56 13 12 0 16
2019 Administration and operations 16 14 51 2 9 8 42
2019 Human resources 22 13 33 7 20 6 15
2019 Policy 11 20 63 0 0 6 16
2019 None of the above 19 5 49 5 14 9 21
2018 Federal regulators 0 15 47 8 30 0 13
2018 Compliance, inspection and enforcement 11 5 53 0 26 5 19
2018 Communications or public affairs 9 18 49 18 5 0 21
2018 Access to information and privacy 16 8 75 0 0 0 12
2018 Administration and operations 14 10 52 2 7 15 46
2018 Human resources 18 30 52 0 0 0 13
2018 Financial management 24 0 44 8 7 17 12
2018 Policy 9 9 68 8 3 2 35
2018 Project management 26 8 30 17 8 11 10
2018 None of the above 0 11 64 5 11 10 19
2017 Federal regulators 6 15 33 9 15 21 14
2017 Compliance, inspection and enforcement 21 15 51 0 6 7 14
2017 Communications or public affairs 8 5 69 5 4 9 24
2017 Administration and operations 15 11 53 3 13 4 51
2017 Human resources 18 10 58 7 6 0 16
2017 Financial management 6 0 62 6 20 6 15
2017 Information technology 30 18 33 0 19 0 11
2017 Policy 5 11 75 0 9 0 19
2017 Project management 12 13 47 6 9 12 15
2017 None of the above 15 25 17 17 18 8 12
2014 Client contact centre 18 18 55 0 9999 9 11
2014 Federal regulators 28 11 44 11 9999 6 18
2014 Compliance, inspection and enforcement 18 9 73 0 9999 0 11
2014 Communications or public affairs 0 14 64 9 9999 14 22
2014 Access to information and privacy 10 10 70 5 9999 5 20
2014 Legal services 27 5 32 5 9999 32 22
2014 Administration and operations 18 8 53 5 9999 15 98
2014 Human resources 26 5 68 0 9999 0 19
2014 Financial management 25 8 58 0 9999 8 12
2014 Information technology 5 11 63 21 9999 0 19
2014 Other services to the public 9 9 73 0 9999 9 11
2014 None of the above 19 9 51 9 9999 12 43
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 64 26 10 0 0 0 0 90 0 21
2020 Federal regulators 57 33 5 3 3 0 0 90 5 40
2020 Compliance, inspection and enforcement 58 32 5 5 0 0 0 90 5 56
2020 Communications or public affairs 71 24 3 2 0 0 0 95 2 55
2020 Access to information and privacy 69 26 5 0 0 0 0 95 0 43
2020 Science and technology 63 25 8 0 4 0 0 88 4 26
2020 Legal services 64 30 4 1 1 0 0 94 2 85
2020 Administration and operations 63 28 5 2 2 0 0 91 4 172
2020 Human resources 74 20 4 2 0 0 0 93 2 48
2020 Financial management 69 27 2 2 0 0 0 97 2 60
2020 Information management 51 36 9 4 0 0 0 87 4 30
2020 Information technology 56 38 0 3 4 0 0 94 6 52
2020 Policy 48 31 3 10 9 0 0 78 18 62
2020 Project management 56 26 11 5 2 0 0 81 7 43
2020 Other services to the public 68 22 6 4 0 0 0 90 4 30
2020 None of the above 69 26 1 3 0 0 0 95 3 61
2019 Client contact centre 51 32 8 9 0 0 0 83 9 23
2019 Federal regulators 56 33 5 4 0 2 0 91 4 57
2019 Compliance, inspection and enforcement 57 27 9 6 2 0 0 84 7 48
2019 Communications or public affairs 61 33 4 0 2 0 0 94 2 46
2019 Access to information and privacy 72 22 6 0 0 0 0 94 0 33
2019 Science and technology 54 18 16 8 4 0 0 72 12 26
2019 Legal services 68 26 4 2 0 0 0 94 2 66
2019 Administration and operations 60 31 5 1 3 0 0 91 4 161
2019 Human resources 84 15 2 0 0 0 0 98 0 54
2019 Financial management 72 22 4 2 0 0 0 94 2 50
2019 Information management 73 19 8 0 0 0 0 92 0 27
2019 Information technology 68 28 4 0 0 0 0 96 0 50
2019 Policy 61 33 2 5 0 0 0 93 5 61
2019 Project management 52 39 0 6 3 0 0 91 9 33
2019 Other services to the public 71 19 6 0 4 0 0 90 4 21
2019 None of the above 56 26 11 5 2 0 0 81 7 56
2018 Client contact centre 56 35 7 0 0 3 0 93 0 28
2018 Federal regulators 61 29 8 2 0 0 0 90 2 61
2018 Compliance, inspection and enforcement 59 30 2 7 2 0 0 89 9 48
2018 Communications or public affairs 51 40 5 2 2 0 0 91 4 66
2018 Access to information and privacy 67 25 3 6 0 0 0 92 6 39
2018 Science and technology 47 36 11 0 0 5 0 89 0 23
2018 Legal services 63 35 2 0 0 0 0 98 0 50
2018 Administration and operations 68 27 2 2 0 1 0 95 3 162
2018 Human resources 62 31 7 0 0 0 0 93 0 42
2018 Financial management 62 31 6 0 0 1 0 94 0 61
2018 Information management 49 37 0 9 0 4 0 90 10 21
2018 Information technology 72 26 0 2 0 0 0 98 2 44
2018 Policy 59 29 8 3 1 0 0 88 5 72
2018 Project management 52 35 5 7 0 0 0 87 7 35
2018 Other services to the public 81 13 0 3 3 0 0 94 6 29
2018 None of the above 57 33 7 0 4 0 0 89 4 53
2017 Client contact centre 47 44 6 0 4 0 0 91 4 22
2017 Federal regulators 52 38 6 0 4 0 0 90 4 59
2017 Compliance, inspection and enforcement 56 33 8 2 0 0 0 89 2 41
2017 Communications or public affairs 40 46 2 5 8 0 0 86 13 61
2017 Access to information and privacy 68 24 4 5 0 0 0 91 5 26
2017 Science and technology 68 30 2 0 0 0 0 98 0 27
2017 Legal services 56 31 2 10 2 0 0 86 12 52
2017 Administration and operations 54 34 5 3 3 1 0 89 6 177
2017 Human resources 57 35 6 0 3 0 0 91 3 39
2017 Financial management 62 27 6 3 2 0 1 90 5 60
2017 Information management 41 46 0 9 4 0 0 87 13 21
2017 Information technology 63 29 5 2 2 0 0 92 4 50
2017 Policy 61 30 2 5 2 0 0 91 7 57
2017 Project management 42 34 4 4 13 3 0 78 18 41
2017 Other services to the public 55 29 16 0 0 0 0 84 0 25
2017 None of the above 52 31 8 6 2 0 0 84 8 51
2014 Client contact centre 47 40 10 3 0 0 0 87 3 30
2014 Federal regulators 56 35 8 0 2 0 0 90 2 63
2014 Compliance, inspection and enforcement 67 22 7 4 0 0 0 89 4 45
2014 Communications or public affairs 57 34 4 1 1 0 1 93 3 68
2014 Access to information and privacy 43 36 7 9 5 0 0 80 14 44
2014 Science and technology 56 25 13 0 6 0 0 81 6 16
2014 Legal services 70 24 3 2 0 0 0 94 2 86
2014 Administration and operations 56 32 6 4 3 0 0 88 7 288
2014 Human resources 56 26 12 4 2 0 0 82 6 50
2014 Financial management 65 31 2 2 0 0 0 96 2 51
2014 Information management 52 45 3 0 0 0 0 97 0 29
2014 Information technology 61 36 0 1 1 0 0 97 3 67
2014 Other services to the public 63 30 5 0 3 0 0 93 3 40
2014 None of the above 53 31 5 5 4 1 1 85 10 138

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 61 25 10 0 4 0 0 86 4 21
2020 Federal regulators 45 32 8 5 11 0 0 76 15 40
2020 Compliance, inspection and enforcement 43 35 5 15 2 0 0 78 17 57
2020 Communications or public affairs 44 45 6 4 2 0 0 89 5 55
2020 Access to information and privacy 56 40 2 2 0 0 0 95 2 43
2020 Science and technology 28 31 12 20 8 0 0 59 29 26
2020 Legal services 47 34 11 7 2 0 0 80 9 85
2020 Administration and operations 45 41 8 4 2 0 0 86 6 174
2020 Human resources 50 31 8 8 2 2 0 82 10 48
2020 Financial management 52 39 7 2 0 0 0 91 2 60
2020 Information management 41 34 18 4 3 0 0 75 7 31
2020 Information technology 39 39 9 4 8 0 0 78 13 52
2020 Policy 35 38 6 14 5 1 0 74 19 62
2020 Project management 20 48 14 14 5 0 0 68 18 43
2020 Other services to the public 46 29 12 6 4 4 0 78 10 30
2020 None of the above 42 38 8 9 3 0 0 80 12 62
2019 Client contact centre 45 39 4 9 4 0 0 83 13 23
2019 Federal regulators 33 35 16 12 1 3 0 70 13 57
2019 Compliance, inspection and enforcement 33 46 13 6 2 0 0 79 8 48
2019 Communications or public affairs 23 50 4 11 10 3 0 75 21 47
2019 Access to information and privacy 63 30 7 0 0 0 0 93 0 33
2019 Science and technology 27 41 12 8 12 0 0 68 20 26
2019 Legal services 48 36 4 9 3 0 0 84 12 66
2019 Administration and operations 42 41 8 5 3 1 0 85 8 161
2019 Human resources 59 28 7 3 2 0 0 87 5 53
2019 Financial management 53 36 6 4 2 0 0 89 5 50
2019 Information management 44 45 8 0 3 0 0 89 3 27
2019 Information technology 41 44 7 2 4 2 0 87 6 50
2019 Policy 34 50 5 10 2 0 0 84 11 62
2019 Project management 29 33 18 13 7 0 0 62 20 33
2019 Other services to the public 39 51 10 0 0 0 0 90 0 22
2019 None of the above 40 30 6 18 4 2 0 72 22 56
2018 Client contact centre 38 51 8 3 0 0 0 89 3 27
2018 Federal regulators 22 43 16 18 0 0 0 65 18 60
2018 Compliance, inspection and enforcement 40 24 14 10 12 0 0 64 23 48
2018 Communications or public affairs 35 32 17 15 1 0 0 66 16 65
2018 Access to information and privacy 43 36 13 8 0 0 0 79 8 39
2018 Science and technology 21 51 13 9 5 0 0 73 14 23
2018 Legal services 53 22 9 8 8 0 0 75 16 49
2018 Administration and operations 35 43 11 9 2 1 0 78 11 163
2018 Human resources 35 48 13 0 2 2 0 84 2 42
2018 Financial management 32 53 7 7 0 0 0 85 7 61
2018 Information management 30 55 15 0 0 0 0 85 0 20
2018 Information technology 29 47 13 7 0 2 0 79 8 44
2018 Policy 23 46 10 15 6 0 0 69 21 72
2018 Project management 19 63 9 7 2 0 0 82 10 35
2018 Other services to the public 36 42 16 4 3 0 0 78 6 28
2018 None of the above 26 47 8 11 7 0 0 73 18 54
2017 Client contact centre 34 36 16 11 4 0 0 70 15 22
2017 Federal regulators 29 40 10 13 8 0 0 69 21 60
2017 Compliance, inspection and enforcement 54 36 5 2 3 0 0 90 5 41
2017 Communications or public affairs 32 48 10 3 7 0 0 80 10 61
2017 Access to information and privacy 41 45 7 4 4 0 0 85 7 26
2017 Science and technology 29 52 0 12 7 0 0 81 19 27
2017 Legal services 46 26 14 12 2 0 0 72 14 52
2017 Administration and operations 38 36 11 8 4 1 0 76 13 177
2017 Human resources 41 30 17 7 3 2 0 72 10 39
2017 Financial management 39 40 9 8 0 3 0 82 8 61
2017 Information management 41 53 6 0 0 0 0 94 0 21
2017 Information technology 38 39 16 2 3 0 2 79 5 51
2017 Policy 29 45 18 6 2 0 0 74 8 57
2017 Project management 22 36 7 16 19 0 0 57 36 41
2017 Other services to the public 51 37 4 5 4 0 0 88 8 25
2017 None of the above 36 22 13 17 11 1 0 58 28 51
2014 Client contact centre 33 43 10 10 3 0 0 77 13 30
2014 Federal regulators 37 41 8 10 5 0 0 78 14 63
2014 Compliance, inspection and enforcement 49 36 7 4 4 0 0 84 9 45
2014 Communications or public affairs 37 43 13 4 3 0 0 79 7 68
2014 Access to information and privacy 36 39 9 5 11 0 0 75 16 44
2014 Science and technology 38 25 19 6 13 0 0 63 19 16
2014 Legal services 47 35 10 6 1 1 0 82 7 86
2014 Administration and operations 38 38 13 7 5 0 0 76 11 288
2014 Human resources 32 38 16 4 6 4 0 73 10 50
2014 Financial management 43 51 2 4 0 0 0 94 4 51
2014 Information management 31 48 14 3 0 3 0 82 4 29
2014 Information technology 41 37 16 4 0 1 0 79 4 68
2014 Other services to the public 58 20 10 8 5 0 0 78 13 40
2014 None of the above 36 39 12 10 4 0 0 75 14 138

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 0 9 20 38 23 5 5 68 10 21
2020 Federal regulators 16 28 33 12 11 0 0 23 44 40
2020 Compliance, inspection and enforcement 7 17 28 28 11 6 3 42 27 58
2020 Communications or public affairs 6 16 41 23 13 2 0 37 22 55
2020 Access to information and privacy 5 14 38 19 23 2 0 43 19 43
2020 Science and technology 4 39 30 23 0 0 4 24 45 26
2020 Legal services 4 11 34 31 19 0 1 50 16 85
2020 Administration and operations 13 17 36 21 13 0 1 34 30 174
2020 Human resources 7 19 35 29 6 0 4 37 26 48
2020 Financial management 3 14 32 29 22 0 0 51 17 60
2020 Information management 12 20 42 20 6 0 0 26 32 31
2020 Information technology 9 22 42 14 12 2 0 26 32 52
2020 Policy 17 15 39 20 8 0 1 28 32 62
2020 Project management 9 20 37 23 8 2 0 32 30 43
2020 Other services to the public 3 16 23 27 31 0 0 58 19 30
2020 None of the above 10 16 12 51 9 0 2 61 27 62
2019 Client contact centre 0 4 40 28 27 0 0 56 4 22
2019 Federal regulators 4 19 30 30 12 2 1 44 24 57
2019 Compliance, inspection and enforcement 4 14 30 28 23 0 0 51 18 47
2019 Communications or public affairs 6 15 42 21 16 0 0 37 21 47
2019 Access to information and privacy 6 16 22 32 18 6 0 54 23 32
2019 Science and technology 4 19 34 31 12 0 0 43 23 26
2019 Legal services 7 9 25 31 25 0 3 58 16 66
2019 Administration and operations 7 20 23 29 20 1 1 50 27 162
2019 Human resources 7 17 35 21 20 0 0 41 24 53
2019 Financial management 2 17 28 38 15 0 0 53 19 51
2019 Information management 8 14 34 24 17 0 3 43 22 27
2019 Information technology 10 27 36 19 8 0 0 27 37 50
2019 Policy 5 14 49 20 12 0 0 32 19 62
2019 Project management 6 32 37 10 15 0 0 25 38 32
2019 Other services to the public 0 0 49 19 32 0 0 51 0 22
2019 None of the above 8 20 36 14 16 2 4 32 30 55
2018 Client contact centre 3 13 22 23 23 4 11 55 19 28
2018 Federal regulators 18 16 34 22 8 0 2 31 34 61
2018 Compliance, inspection and enforcement 8 14 20 29 27 0 2 57 23 48
2018 Communications or public affairs 10 23 28 20 20 0 0 39 33 66
2018 Access to information and privacy 3 23 26 25 19 3 3 46 27 39
2018 Science and technology 6 9 46 36 3 0 0 39 15 22
2018 Legal services 5 15 30 25 25 0 2 51 19 50
2018 Administration and operations 9 17 33 22 18 1 0 40 26 164
2018 Human resources 11 18 38 20 10 0 2 31 29 42
2018 Financial management 1 20 27 35 15 0 2 51 22 61
2018 Information management 14 14 33 31 4 4 0 37 29 21
2018 Information technology 11 41 20 23 4 0 0 28 52 44
2018 Policy 16 19 35 15 12 0 3 28 35 72
2018 Project management 10 35 29 15 11 0 0 26 45 35
2018 Other services to the public 3 18 43 22 11 0 4 34 21 29
2018 None of the above 10 17 24 29 16 1 2 47 28 54
2017 Client contact centre 0 14 26 28 22 0 9 56 16 22
2017 Federal regulators 8 16 44 26 7 0 0 33 23 60
2017 Compliance, inspection and enforcement 5 17 19 39 17 0 3 58 23 41
2017 Communications or public affairs 12 17 37 16 12 1 5 30 30 61
2017 Access to information and privacy 4 23 38 11 21 0 4 33 27 26
2017 Science and technology 9 5 45 26 13 0 3 40 14 27
2017 Legal services 11 12 32 22 20 0 4 44 23 52
2017 Administration and operations 8 16 40 14 14 2 5 30 26 176
2017 Human resources 14 3 43 20 16 0 3 37 18 39
2017 Financial management 2 19 35 31 10 0 4 42 21 61
2017 Information management 5 25 25 41 5 0 0 46 29 21
2017 Information technology 11 25 38 18 6 0 2 24 37 51
2017 Policy 8 16 38 24 13 2 0 38 24 56
2017 Project management 14 29 48 7 0 0 2 7 44 40
2017 Other services to the public 4 13 44 18 18 3 0 37 17 25
2017 None of the above 12 23 31 15 18 0 0 33 36 51
2014 Client contact centre 10 17 37 20 10 0 7 32 29 30
2014 Federal regulators 6 17 40 17 10 2 8 30 26 63
2014 Compliance, inspection and enforcement 7 20 24 24 18 2 4 45 29 45
2014 Communications or public affairs 6 32 34 9 13 1 4 23 41 68
2014 Access to information and privacy 16 23 30 11 14 0 7 27 41 44
2014 Science and technology 6 13 38 38 0 0 6 40 20 16
2014 Legal services 1 6 28 35 29 0 0 65 7 85
2014 Administration and operations 10 22 32 19 15 1 2 35 32 288
2014 Human resources 14 26 26 16 10 0 8 28 43 50
2014 Financial management 6 24 27 27 14 0 2 42 30 51
2014 Information management 3 31 24 28 14 0 0 41 34 29
2014 Information technology 4 24 32 22 16 0 1 39 28 68
2014 Other services to the public 8 20 45 10 10 3 5 22 30 40
2014 None of the above 8 18 29 28 13 1 4 42 27 138

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 6 20 23 37 5 5 67 11 21
2020 Federal regulators 5 16 25 27 26 0 0 53 22 40
2020 Compliance, inspection and enforcement 2 8 39 23 21 5 2 47 11 58
2020 Communications or public affairs 2 7 27 35 27 2 0 64 9 55
2020 Access to information and privacy 9 5 14 31 37 5 0 71 15 43
2020 Science and technology 33 16 16 23 8 0 4 32 51 26
2020 Legal services 4 8 18 35 33 0 3 69 13 85
2020 Administration and operations 7 16 26 26 23 1 2 50 23 174
2020 Human resources 6 10 15 46 21 0 2 68 17 48
2020 Financial management 0 18 20 29 33 0 0 62 18 60
2020 Information management 0 22 28 23 24 0 3 48 23 31
2020 Information technology 7 9 23 31 26 4 0 59 17 51
2020 Policy 9 15 24 24 23 4 1 49 26 62
2020 Project management 5 21 24 21 24 2 2 48 27 42
2020 Other services to the public 7 0 26 34 30 3 0 66 7 30
2020 None of the above 7 10 22 30 30 2 0 61 17 62
2019 Client contact centre 4 4 27 25 36 0 4 63 9 23
2019 Federal regulators 2 15 33 24 23 0 4 48 18 57
2019 Compliance, inspection and enforcement 4 10 28 26 32 0 0 58 14 48
2019 Communications or public affairs 12 18 21 23 24 2 0 48 31 47
2019 Access to information and privacy 9 24 24 31 9 3 0 41 34 33
2019 Science and technology 12 15 34 15 24 0 0 39 27 26
2019 Legal services 3 12 19 36 24 1 5 63 16 65
2019 Administration and operations 6 14 27 26 26 1 1 52 20 162
2019 Human resources 8 15 14 34 27 2 0 63 23 52
2019 Financial management 0 9 24 37 30 0 0 68 9 51
2019 Information management 18 15 30 23 14 0 0 38 33 27
2019 Information technology 7 9 18 33 26 4 2 63 18 50
2019 Policy 5 13 27 31 20 4 0 53 19 61
2019 Project management 10 22 28 19 18 3 0 38 33 32
2019 Other services to the public 0 0 35 32 33 0 0 65 0 22
2019 None of the above 17 11 32 14 25 2 0 40 28 56
2018 Client contact centre 6 3 19 25 31 8 7 66 11 26
2018 Federal regulators 12 14 19 30 22 0 3 53 27 61
2018 Compliance, inspection and enforcement 4 14 32 23 23 2 2 48 19 46
2018 Communications or public affairs 8 13 28 22 28 1 0 50 21 66
2018 Access to information and privacy 3 8 28 36 21 3 3 60 11 39
2018 Science and technology 17 13 25 36 7 3 0 44 30 22
2018 Legal services 12 8 25 24 29 2 0 54 21 50
2018 Administration and operations 8 13 28 25 25 0 2 51 21 163
2018 Human resources 4 24 28 25 15 2 2 42 29 42
2018 Financial management 7 12 23 33 20 2 3 55 20 61
2018 Information management 4 10 31 33 16 0 5 52 15 21
2018 Information technology 6 35 12 29 14 2 2 45 42 44
2018 Policy 20 20 25 16 16 0 3 33 41 72
2018 Project management 21 25 37 11 6 0 0 17 46 35
2018 Other services to the public 6 8 36 34 17 0 0 51 14 29
2018 None of the above 9 12 31 27 16 3 2 45 22 54
2017 Client contact centre 0 0 32 27 30 5 6 64 0 22
2017 Federal regulators 7 9 29 28 25 2 0 54 16 59
2017 Compliance, inspection and enforcement 8 7 27 21 29 2 6 54 17 41
2017 Communications or public affairs 15 12 23 23 21 3 3 47 29 61
2017 Access to information and privacy 0 27 31 7 25 4 7 36 30 26
2017 Science and technology 4 12 30 36 14 0 3 52 17 27
2017 Legal services 4 15 20 25 31 0 6 59 20 52
2017 Administration and operations 7 14 24 23 23 3 7 50 23 177
2017 Human resources 0 19 25 26 19 3 7 50 22 39
2017 Financial management 1 20 22 22 28 5 2 54 23 61
2017 Information management 9 9 28 25 18 0 11 48 20 21
2017 Information technology 7 10 24 28 26 2 4 57 18 51
2017 Policy 6 22 31 16 15 8 2 35 31 56
2017 Project management 15 34 20 21 5 0 5 27 52 40
2017 Other services to the public 0 22 37 17 17 7 0 37 23 25
2017 None of the above 13 19 27 16 21 2 2 38 34 49
2014 Client contact centre 3 21 17 24 21 3 10 52 28 29
2014 Federal regulators 3 16 23 26 26 0 6 55 21 62
2014 Compliance, inspection and enforcement 7 13 18 22 31 2 7 59 22 45
2014 Communications or public affairs 3 18 25 25 24 1 4 52 22 68
2014 Access to information and privacy 11 9 27 25 25 0 2 51 21 44
2014 Science and technology 6 19 19 38 13 0 6 53 27 16
2014 Legal services 6 10 23 24 35 1 0 60 16 86
2014 Administration and operations 9 16 24 25 22 2 3 49 26 288
2014 Human resources 8 20 22 26 20 0 4 48 29 50
2014 Financial management 4 12 26 24 30 0 4 56 17 50
2014 Information management 7 7 31 34 17 3 0 54 14 29
2014 Information technology 1 10 21 32 29 3 3 66 13 68
2014 Other services to the public 5 13 20 25 28 5 5 58 19 40
2014 None of the above 11 14 27 20 22 2 4 45 26 138

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 0 11 13 28 32 10 5 71 13 21
2020 Federal regulators 11 13 33 23 19 0 0 42 25 39
2020 Compliance, inspection and enforcement 8 5 31 30 20 5 2 54 14 58
2020 Communications or public affairs 8 14 18 25 29 4 2 58 23 55
2020 Access to information and privacy 9 9 24 28 26 2 2 56 19 43
2020 Science and technology 26 25 24 14 8 0 4 23 52 25
2020 Legal services 6 7 21 39 23 1 3 65 13 84
2020 Administration and operations 6 7 28 31 25 0 3 58 13 174
2020 Human resources 4 12 19 24 35 2 4 62 17 48
2020 Financial management 2 5 20 43 30 0 0 73 7 60
2020 Information management 10 6 33 23 26 0 3 50 16 31
2020 Information technology 2 5 34 26 34 0 0 59 6 51
2020 Policy 10 19 22 16 31 0 2 48 29 62
2020 Project management 9 21 28 19 19 2 2 40 31 43
2020 Other services to the public 13 0 22 27 38 0 0 65 13 30
2020 None of the above 4 16 24 33 19 2 2 55 20 62
2019 Client contact centre 18 0 8 24 44 0 6 72 20 23
2019 Federal regulators 9 17 33 17 19 2 3 38 27 57
2019 Compliance, inspection and enforcement 14 12 28 18 25 0 2 44 27 48
2019 Communications or public affairs 13 13 17 31 24 2 0 57 26 47
2019 Access to information and privacy 3 15 49 12 18 0 3 31 19 33
2019 Science and technology 23 15 15 31 16 0 0 47 38 26
2019 Legal services 10 3 16 37 31 1 1 70 13 66
2019 Administration and operations 4 11 26 28 30 1 1 59 15 161
2019 Human resources 2 5 29 30 31 0 3 63 7 53
2019 Financial management 2 4 30 30 32 0 2 63 7 51
2019 Information management 9 0 20 30 31 0 10 68 10 27
2019 Information technology 4 6 14 41 34 2 0 76 10 50
2019 Policy 3 9 23 28 36 0 0 64 13 61
2019 Project management 20 21 26 18 15 0 0 33 41 33
2019 Other services to the public 0 13 35 24 28 0 0 52 13 21
2019 None of the above 21 9 27 23 18 0 2 42 31 56
2018 Client contact centre 6 10 10 21 40 8 6 70 18 28
2018 Federal regulators 22 16 25 22 13 0 2 35 39 61
2018 Compliance, inspection and enforcement 8 7 32 25 28 0 0 53 14 47
2018 Communications or public affairs 15 18 20 27 20 0 0 47 33 65
2018 Access to information and privacy 15 8 33 23 21 0 0 44 23 39
2018 Science and technology 12 21 35 26 6 0 0 33 33 21
2018 Legal services 8 13 12 33 29 2 2 65 23 50
2018 Administration and operations 5 14 32 23 23 1 2 47 19 162
2018 Human resources 6 9 28 34 19 2 2 56 15 42
2018 Financial management 6 11 20 34 25 3 2 61 18 61
2018 Information management 5 10 41 18 27 0 0 45 15 21
2018 Information technology 5 9 20 38 25 0 2 65 15 43
2018 Policy 9 10 29 25 25 1 1 51 20 72
2018 Project management 18 18 45 14 6 0 0 19 36 35
2018 Other services to the public 14 17 19 18 28 4 0 48 32 29
2018 None of the above 12 11 27 31 18 1 0 50 23 54
2017 Client contact centre 0 20 27 29 24 0 0 53 20 22
2017 Federal regulators 13 20 36 15 14 0 2 30 33 60
2017 Compliance, inspection and enforcement 12 19 23 21 23 0 3 45 31 41
2017 Communications or public affairs 10 11 23 28 22 3 2 53 23 61
2017 Access to information and privacy 16 7 35 21 17 0 4 39 24 26
2017 Science and technology 12 13 31 22 17 0 5 41 26 27
2017 Legal services 11 4 21 24 33 0 6 61 17 52
2017 Administration and operations 7 12 22 28 21 2 8 54 22 177
2017 Human resources 6 5 29 23 26 0 11 55 12 39
2017 Financial management 5 18 14 29 26 1 6 59 25 61
2017 Information management 5 13 14 18 34 5 11 62 22 21
2017 Information technology 7 16 26 19 26 2 4 48 25 50
2017 Policy 4 5 28 32 25 4 2 61 10 56
2017 Project management 24 26 32 12 4 2 0 16 51 40
2017 Other services to the public 10 11 23 22 21 13 0 50 24 25
2017 None of the above 21 5 20 29 23 0 1 53 26 51
2014 Client contact centre 17 7 27 17 20 7 7 42 27 30
2014 Federal regulators 8 23 27 21 15 0 6 38 33 62
2014 Compliance, inspection and enforcement 9 11 31 22 20 0 7 45 21 45
2014 Communications or public affairs 1 12 21 25 35 1 4 64 14 68
2014 Access to information and privacy 30 25 18 11 14 0 2 26 56 44
2014 Science and technology 19 13 25 25 13 0 6 40 33 16
2014 Legal services 6 5 23 26 35 0 6 64 11 86
2014 Administration and operations 8 14 28 23 22 1 4 47 22 288
2014 Human resources 0 8 28 34 28 0 2 63 8 50
2014 Financial management 8 6 24 27 33 0 2 62 14 51
2014 Information management 3 28 24 24 21 0 0 45 31 29
2014 Information technology 4 7 21 32 31 1 3 66 12 68
2014 Other services to the public 8 15 23 25 18 5 8 49 26 40
2014 None of the above 9 10 30 28 18 0 5 48 20 137

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 0 0 9 29 52 5 5 90 0 21
2020 Federal regulators 0 19 16 44 22 0 0 66 19 39
2020 Compliance, inspection and enforcement 4 9 16 40 28 2 2 70 13 58
2020 Communications or public affairs 9 11 24 28 28 0 0 56 20 55
2020 Access to information and privacy 0 5 15 44 32 5 0 80 5 43
2020 Science and technology 0 12 53 31 4 0 0 35 12 26
2020 Legal services 4 8 26 25 36 0 1 62 12 83
2020 Administration and operations 2 7 23 39 26 1 1 67 10 174
2020 Human resources 4 6 26 40 22 0 2 63 10 48
2020 Financial management 0 5 31 38 24 2 0 64 5 59
2020 Information management 0 9 22 44 22 0 3 68 9 31
2020 Information technology 4 10 29 37 20 0 0 57 14 52
2020 Policy 8 11 35 24 21 0 1 45 20 62
2020 Project management 7 7 37 32 17 0 0 49 14 43
2020 Other services to the public 7 3 18 39 33 0 0 73 9 30
2020 None of the above 2 5 34 41 19 0 0 60 6 62
2019 Client contact centre 14 0 20 12 44 0 10 61 16 23
2019 Federal regulators 3 14 28 26 26 0 2 54 18 57
2019 Compliance, inspection and enforcement 4 6 25 35 30 0 0 65 10 48
2019 Communications or public affairs 11 6 37 21 25 0 0 46 17 46
2019 Access to information and privacy 0 3 9 52 33 3 0 88 3 33
2019 Science and technology 4 8 19 42 27 0 0 69 12 26
2019 Legal services 0 4 15 32 48 0 1 81 4 66
2019 Administration and operations 2 4 23 34 34 1 2 70 6 162
2019 Human resources 2 4 24 31 37 0 3 70 5 53
2019 Financial management 0 4 26 45 26 0 0 71 4 51
2019 Information management 9 0 10 36 42 0 3 80 9 27
2019 Information technology 8 4 27 35 26 0 0 61 12 50
2019 Policy 3 11 22 33 29 2 0 63 15 60
2019 Project management 6 0 38 34 18 0 3 54 6 32
2019 Other services to the public 0 4 29 26 41 0 0 67 4 20
2019 None of the above 7 12 23 31 24 0 2 56 20 56
2018 Client contact centre 6 6 17 18 39 8 6 66 14 28
2018 Federal regulators 13 12 34 19 21 0 2 41 25 61
2018 Compliance, inspection and enforcement 4 4 15 40 35 2 0 77 8 46
2018 Communications or public affairs 9 8 31 28 23 0 0 51 17 66
2018 Access to information and privacy 3 5 20 41 30 0 0 72 8 39
2018 Science and technology 5 16 12 49 17 0 0 66 22 23
2018 Legal services 4 5 23 27 41 0 0 68 8 50
2018 Administration and operations 3 12 26 31 27 0 1 59 15 162
2018 Human resources 0 8 36 29 22 2 3 53 9 41
2018 Financial management 0 10 26 35 26 1 2 63 10 60
2018 Information management 0 4 29 36 27 0 4 65 5 21
2018 Information technology 8 9 20 46 18 0 0 63 16 43
2018 Policy 17 16 22 23 20 1 1 44 34 72
2018 Project management 3 13 57 22 6 0 0 27 16 34
2018 Other services to the public 3 10 39 27 21 0 0 48 13 29
2018 None of the above 6 13 15 46 19 1 0 66 19 54
2017 Client contact centre 0 4 20 35 35 0 5 74 5 22
2017 Federal regulators 6 11 27 27 27 2 0 55 18 60
2017 Compliance, inspection and enforcement 5 10 27 24 34 0 0 58 15 41
2017 Communications or public affairs 13 10 31 19 22 1 4 42 24 60
2017 Access to information and privacy 0 21 25 26 21 4 4 51 22 26
2017 Science and technology 0 9 39 26 23 0 3 51 9 27
2017 Legal services 9 4 14 37 35 0 2 73 13 52
2017 Administration and operations 3 9 23 36 21 3 4 61 14 177
2017 Human resources 9 8 24 25 24 0 11 55 19 39
2017 Financial management 0 13 25 35 21 2 4 60 14 61
2017 Information management 5 0 15 37 44 0 0 81 5 21
2017 Information technology 2 10 38 31 16 0 2 48 13 50
2017 Policy 4 17 36 29 12 2 0 42 21 57
2017 Project management 15 14 43 20 4 0 4 26 29 40
2017 Other services to the public 4 15 12 31 32 7 0 67 20 25
2017 None of the above 0 18 40 21 21 0 0 42 18 51
2014 Client contact centre 0 7 41 21 21 0 10 46 8 29
2014 Federal regulators 3 15 26 32 18 0 6 53 19 62
2014 Compliance, inspection and enforcement 2 11 11 31 40 0 4 74 14 45
2014 Communications or public affairs 6 16 31 26 16 1 3 45 23 68
2014 Access to information and privacy 16 14 14 36 16 0 5 55 31 44
2014 Science and technology 13 13 44 25 0 0 6 27 27 16
2014 Legal services 2 3 17 48 29 0 0 77 6 86
2014 Administration and operations 2 14 27 31 22 1 3 56 17 286
2014 Human resources 2 10 26 36 24 2 0 61 12 50
2014 Financial management 0 14 29 27 29 0 0 57 14 51
2014 Information management 0 24 7 41 24 0 3 68 25 29
2014 Information technology 4 4 27 30 31 0 3 63 9 67
2014 Other services to the public 8 5 40 18 23 0 8 43 14 40
2014 None of the above 3 18 26 32 16 0 5 50 22 138

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 9 24 19 33 5 5 59 14 21
2020 Federal regulators 21 29 14 14 21 0 0 35 51 39
2020 Compliance, inspection and enforcement 6 13 19 32 21 5 5 58 20 58
2020 Communications or public affairs 9 14 37 22 16 2 0 39 24 55
2020 Access to information and privacy 0 15 23 26 32 5 0 61 15 43
2020 Science and technology 4 36 31 29 0 0 0 29 40 26
2020 Legal services 3 11 33 16 33 1 2 50 15 85
2020 Administration and operations 9 16 25 26 24 1 1 50 25 174
2020 Human resources 6 26 12 31 23 0 2 55 33 48
2020 Financial management 3 17 30 29 21 0 0 50 20 60
2020 Information management 10 18 28 26 15 3 0 43 29 31
2020 Information technology 7 16 33 24 19 0 0 44 23 52
2020 Policy 9 16 25 27 18 1 3 47 27 62
2020 Project management 16 14 29 26 11 0 3 38 31 43
2020 Other services to the public 13 0 18 28 36 6 0 67 13 30
2020 None of the above 7 13 27 29 22 2 0 52 21 62
2019 Client contact centre 10 20 21 13 37 0 0 49 30 23
2019 Federal regulators 14 26 15 15 28 0 2 44 41 57
2019 Compliance, inspection and enforcement 4 12 34 23 25 2 0 49 16 48
2019 Communications or public affairs 13 17 29 14 22 3 2 38 31 47
2019 Access to information and privacy 12 12 26 25 19 3 3 46 26 32
2019 Science and technology 8 19 24 33 16 0 0 49 27 26
2019 Legal services 3 8 13 35 37 1 3 75 12 66
2019 Administration and operations 7 16 20 25 29 1 3 56 24 161
2019 Human resources 13 4 30 19 32 0 2 52 17 54
2019 Financial management 0 15 31 33 21 0 0 54 15 51
2019 Information management 7 17 25 26 21 3 0 49 25 27
2019 Information technology 19 11 28 20 22 0 0 42 30 50
2019 Policy 6 10 33 29 21 0 0 50 16 60
2019 Project management 0 19 32 19 24 3 3 46 21 32
2019 Other services to the public 0 15 18 31 22 5 8 62 17 22
2019 None of the above 13 16 23 18 26 0 4 46 30 56
2018 Client contact centre 9 7 36 8 27 8 6 40 18 28
2018 Federal regulators 19 19 33 13 15 0 0 28 39 61
2018 Compliance, inspection and enforcement 6 16 36 11 28 2 2 40 22 47
2018 Communications or public affairs 7 16 23 29 20 1 4 52 24 66
2018 Access to information and privacy 3 8 34 24 24 5 3 52 11 38
2018 Science and technology 11 28 18 24 19 0 0 43 39 22
2018 Legal services 4 21 17 16 35 0 6 54 28 50
2018 Administration and operations 8 14 23 29 24 0 3 54 22 162
2018 Human resources 7 16 33 17 22 2 2 41 24 42
2018 Financial management 0 24 25 32 17 0 2 50 24 61
2018 Information management 9 29 32 26 4 0 0 30 38 21
2018 Information technology 13 19 23 36 9 0 0 45 32 44
2018 Policy 17 23 17 20 14 1 8 37 44 71
2018 Project management 7 27 41 20 5 0 0 25 34 35
2018 Other services to the public 5 26 21 26 22 0 0 48 32 29
2018 None of the above 11 12 28 27 18 3 0 47 24 54
2017 Client contact centre 9 10 23 23 21 4 11 51 22 22
2017 Federal regulators 9 23 30 20 18 0 0 38 32 60
2017 Compliance, inspection and enforcement 8 29 9 21 20 5 8 47 42 41
2017 Communications or public affairs 13 19 17 26 17 3 6 47 34 61
2017 Access to information and privacy 8 23 18 22 21 4 4 47 34 26
2017 Science and technology 5 11 45 28 9 0 3 38 16 27
2017 Legal services 16 10 28 21 24 0 0 45 27 51
2017 Administration and operations 8 18 21 23 21 2 7 48 29 177
2017 Human resources 14 15 24 30 12 0 5 44 31 39
2017 Financial management 5 21 35 22 16 0 2 38 26 61
2017 Information management 11 10 35 18 26 0 0 44 21 20
2017 Information technology 13 10 41 17 16 2 2 34 23 51
2017 Policy 13 10 32 18 16 4 8 38 26 55
2017 Project management 26 29 26 10 5 2 2 16 58 41
2017 Other services to the public 4 15 21 24 34 0 3 59 19 25
2017 None of the above 12 25 25 17 20 0 2 37 38 51
2014 Client contact centre 17 17 23 17 17 0 10 37 37 30
2014 Federal regulators 6 27 31 13 13 2 8 29 38 62
2014 Compliance, inspection and enforcement 7 11 27 22 24 0 9 51 20 45
2014 Communications or public affairs 10 16 26 19 19 1 7 42 29 68
2014 Access to information and privacy 16 27 20 23 11 2 0 35 44 44
2014 Science and technology 25 25 25 19 0 0 6 20 53 16
2014 Legal services 8 13 21 16 35 4 2 55 23 85
2014 Administration and operations 14 17 26 17 20 2 4 40 32 287
2014 Human resources 12 20 28 18 18 2 2 38 33 50
2014 Financial management 16 25 24 12 24 0 0 35 41 51
2014 Information management 10 21 21 21 21 3 3 44 33 29
2014 Information technology 3 18 26 26 25 0 1 52 21 68
2014 Other services to the public 18 20 25 15 15 0 8 32 41 40
2014 None of the above 14 21 23 16 19 0 7 37 38 138

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 14 4 30 23 24 0 5 50 19 21
2020 Federal regulators 0 10 12 40 35 0 2 77 10 40
2020 Compliance, inspection and enforcement 0 6 39 28 21 6 0 52 7 58
2020 Communications or public affairs 4 6 13 39 35 2 2 77 10 54
2020 Access to information and privacy 9 2 21 24 36 7 0 64 13 42
2020 Science and technology 29 28 7 24 8 4 0 34 59 26
2020 Legal services 4 5 24 33 28 2 5 66 9 85
2020 Administration and operations 5 19 24 21 27 3 2 50 25 172
2020 Human resources 6 8 18 27 34 2 4 65 15 48
2020 Financial management 2 9 18 31 35 3 1 70 11 60
2020 Information management 6 9 27 21 27 6 3 53 17 30
2020 Information technology 4 8 18 30 39 2 0 70 12 52
2020 Policy 10 15 20 24 25 4 1 52 26 62
2020 Project management 23 7 21 30 14 0 5 46 32 43
2020 Other services to the public 7 11 13 34 29 7 0 67 18 30
2020 None of the above 4 9 23 30 30 3 3 63 13 62
2019 Client contact centre 13 19 20 26 21 0 0 47 32 23
2019 Federal regulators 0 12 28 30 27 2 2 59 13 57
2019 Compliance, inspection and enforcement 8 6 27 26 26 7 0 56 15 48
2019 Communications or public affairs 6 19 29 22 19 2 2 43 26 46
2019 Access to information and privacy 15 33 21 19 6 6 0 26 51 33
2019 Science and technology 15 15 26 23 20 0 0 43 31 26
2019 Legal services 0 11 26 27 28 8 0 60 11 64
2019 Administration and operations 7 14 27 24 21 4 2 49 23 161
2019 Human resources 4 10 27 25 30 0 4 57 15 54
2019 Financial management 3 4 26 36 27 0 4 65 7 51
2019 Information management 7 21 8 20 40 0 5 62 29 26
2019 Information technology 4 15 25 28 24 2 2 54 19 50
2019 Policy 3 21 24 24 22 4 2 49 26 61
2019 Project management 10 16 34 23 12 6 0 37 27 32
2019 Other services to the public 0 6 28 27 39 0 0 66 6 21
2019 None of the above 5 16 25 20 27 0 7 51 23 55
2018 Client contact centre 9 0 21 27 29 8 6 65 11 28
2018 Federal regulators 3 10 28 35 20 2 2 57 14 60
2018 Compliance, inspection and enforcement 2 7 31 27 25 0 7 56 10 47
2018 Communications or public affairs 5 17 19 23 30 4 1 56 23 65
2018 Access to information and privacy 10 18 37 13 15 3 5 30 30 39
2018 Science and technology 6 24 28 25 6 6 6 35 33 22
2018 Legal services 5 15 24 22 32 0 2 55 20 50
2018 Administration and operations 6 17 25 22 27 3 1 51 24 162
2018 Human resources 5 17 20 33 22 2 2 57 22 42
2018 Financial management 5 6 20 44 18 2 6 67 12 61
2018 Information management 13 19 19 23 17 4 5 45 35 21
2018 Information technology 0 22 17 38 18 3 2 59 23 44
2018 Policy 28 14 25 6 21 2 5 28 44 71
2018 Project management 24 14 35 13 11 3 0 24 39 35
2018 Other services to the public 10 16 43 10 21 0 0 31 26 29
2018 None of the above 8 14 32 20 20 3 2 43 23 54
2017 Client contact centre 9 18 19 27 19 0 9 51 29 22
2017 Federal regulators 4 12 27 28 27 0 2 56 16 60
2017 Compliance, inspection and enforcement 3 17 20 32 23 2 3 58 22 40
2017 Communications or public affairs 9 17 24 17 21 6 7 43 30 61
2017 Access to information and privacy 4 28 29 7 25 4 4 35 34 26
2017 Science and technology 0 4 29 30 29 5 3 64 4 27
2017 Legal services 4 7 23 25 35 0 6 63 12 52
2017 Administration and operations 9 14 25 22 20 4 6 46 25 177
2017 Human resources 9 4 23 40 14 3 8 60 14 39
2017 Financial management 4 18 31 22 20 0 5 45 23 61
2017 Information management 4 20 24 28 23 0 0 52 25 21
2017 Information technology 4 7 35 22 28 0 4 52 12 51
2017 Policy 9 22 30 16 14 7 3 32 35 56
2017 Project management 15 22 23 16 15 0 10 34 41 41
2017 Other services to the public 7 13 16 26 31 3 4 62 21 25
2017 None of the above 11 12 31 17 21 5 4 41 25 50
2014 Client contact centre 10 27 10 20 17 7 10 44 44 30
2014 Federal regulators 2 8 27 23 31 2 8 59 11 62
2014 Compliance, inspection and enforcement 4 13 20 22 27 0 13 56 21 45
2014 Communications or public affairs 3 13 16 32 28 1 6 65 17 68
2014 Access to information and privacy 11 23 20 23 20 0 2 44 35 44
2014 Science and technology 0 13 44 25 13 0 6 40 13 16
2014 Legal services 4 5 25 26 33 5 4 64 9 85
2014 Administration and operations 6 16 18 30 25 1 4 58 23 287
2014 Human resources 2 6 31 37 20 2 2 60 9 49
2014 Financial management 0 14 31 33 18 2 2 53 14 51
2014 Information management 4 21 21 25 21 4 4 50 27 28
2014 Information technology 1 4 18 41 29 3 3 75 6 68
2014 Other services to the public 8 10 28 8 25 10 13 42 23 40
2014 None of the above 9 9 28 26 22 1 5 52 19 138

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 0 0 9 42 34 10 5 90 0 21
2020 Federal regulators 8 13 39 22 17 0 0 39 22 39
2020 Compliance, inspection and enforcement 5 14 31 24 21 3 2 48 19 58
2020 Communications or public affairs 8 7 19 28 32 4 2 64 16 54
2020 Access to information and privacy 7 12 19 28 28 7 0 60 20 43
2020 Science and technology 26 13 28 30 3 0 0 34 38 25
2020 Legal services 7 7 24 35 25 0 2 61 14 85
2020 Administration and operations 5 7 27 32 28 1 1 60 12 174
2020 Human resources 2 10 19 45 22 0 2 68 13 48
2020 Financial management 2 5 16 48 27 0 2 77 7 60
2020 Information management 0 21 31 22 24 0 3 47 21 31
2020 Information technology 0 9 26 28 34 2 0 64 10 52
2020 Policy 8 9 37 18 23 3 1 43 18 61
2020 Project management 12 12 36 21 12 2 5 36 25 42
2020 Other services to the public 10 0 22 29 39 0 0 68 10 30
2020 None of the above 10 7 34 21 25 3 0 48 18 61
2019 Client contact centre 5 9 26 20 30 0 10 56 16 23
2019 Federal regulators 7 23 27 23 19 0 2 43 30 58
2019 Compliance, inspection and enforcement 15 10 23 30 22 0 0 52 25 48
2019 Communications or public affairs 9 8 23 36 22 2 0 59 17 47
2019 Access to information and privacy 9 12 33 31 12 0 3 44 22 33
2019 Science and technology 19 26 16 26 12 0 0 38 46 26
2019 Legal services 10 9 18 28 29 6 0 61 20 66
2019 Administration and operations 5 11 23 29 28 3 1 60 16 162
2019 Human resources 6 2 33 18 40 0 3 59 7 53
2019 Financial management 2 6 28 34 29 2 0 63 8 51
2019 Information management 0 0 26 37 28 0 10 72 0 27
2019 Information technology 4 2 25 47 21 0 2 69 6 50
2019 Policy 8 9 33 17 30 3 0 49 17 61
2019 Project management 17 9 33 23 15 0 3 39 27 33
2019 Other services to the public 0 9 50 17 24 0 0 41 9 22
2019 None of the above 14 12 17 29 22 0 5 54 28 56
2018 Client contact centre 3 3 26 27 23 7 11 61 8 28
2018 Federal regulators 10 22 28 23 15 0 2 40 32 60
2018 Compliance, inspection and enforcement 10 7 26 31 23 0 2 56 18 47
2018 Communications or public affairs 7 17 20 31 24 1 0 55 25 66
2018 Access to information and privacy 11 30 25 21 14 0 0 34 41 39
2018 Science and technology 22 15 29 14 20 0 0 34 37 22
2018 Legal services 12 8 14 24 37 3 2 64 21 49
2018 Administration and operations 6 14 26 24 26 2 2 53 21 162
2018 Human resources 0 2 39 29 23 4 2 55 3 42
2018 Financial management 2 5 32 40 19 1 2 61 6 61
2018 Information management 0 9 31 33 22 4 0 57 10 21
2018 Information technology 5 7 29 42 14 0 2 58 12 43
2018 Policy 12 15 24 27 16 3 2 46 29 72
2018 Project management 11 27 40 19 3 0 0 23 38 34
2018 Other services to the public 6 22 23 36 13 0 0 50 28 29
2018 None of the above 7 14 34 23 19 3 0 44 22 54
2017 Client contact centre 0 14 27 32 16 0 11 54 15 22
2017 Federal regulators 15 20 30 19 16 0 0 35 35 60
2017 Compliance, inspection and enforcement 5 22 29 15 25 5 0 42 28 40
2017 Communications or public affairs 12 7 17 28 23 6 7 58 22 61
2017 Access to information and privacy 16 0 25 38 17 0 4 58 17 26
2017 Science and technology 4 8 41 30 14 0 3 45 12 27
2017 Legal services 6 4 22 33 29 0 5 66 11 52
2017 Administration and operations 3 9 32 24 22 3 6 52 13 176
2017 Human resources 8 13 27 25 16 0 11 47 23 39
2017 Financial management 4 10 26 29 21 5 5 55 16 61
2017 Information management 0 5 27 28 35 6 0 67 5 21
2017 Information technology 8 7 48 14 18 0 4 34 16 51
2017 Policy 6 8 21 37 17 7 3 61 16 56
2017 Project management 19 24 37 19 0 0 2 19 44 41
2017 Other services to the public 10 7 21 30 25 7 0 59 18 25
2017 None of the above 12 16 29 14 27 0 3 42 28 51
2014 Client contact centre 10 13 23 20 17 7 10 44 28 30
2014 Federal regulators 11 13 31 23 16 0 6 41 26 62
2014 Compliance, inspection and enforcement 16 11 22 24 20 2 4 48 29 45
2014 Communications or public affairs 4 12 24 30 22 1 6 56 18 67
2014 Access to information and privacy 16 16 30 16 18 0 5 36 33 44
2014 Science and technology 19 13 44 19 0 0 6 20 33 16
2014 Legal services 3 7 26 24 37 1 1 63 11 86
2014 Administration and operations 7 17 33 20 19 2 2 40 25 286
2014 Human resources 4 10 32 28 16 4 6 49 16 50
2014 Financial management 6 20 26 30 18 0 0 48 26 50
2014 Information management 7 25 25 18 21 4 0 41 33 28
2014 Information technology 3 15 13 35 31 0 3 68 18 68
2014 Other services to the public 5 10 26 26 26 3 5 56 17 39
2014 None of the above 8 18 31 19 19 1 4 40 27 137

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 6 0 29 23 32 5 5 61 6 21
2020 Federal regulators 13 14 30 18 24 0 0 43 27 39
2020 Compliance, inspection and enforcement 5 10 35 33 14 2 2 48 16 58
2020 Communications or public affairs 2 12 28 27 32 0 0 59 13 55
2020 Access to information and privacy 2 5 35 29 28 2 0 58 7 43
2020 Science and technology 4 36 15 18 20 4 3 40 43 26
2020 Legal services 2 7 35 28 28 0 0 56 9 85
2020 Administration and operations 4 9 31 29 26 0 1 56 14 173
2020 Human resources 4 4 19 42 29 2 0 72 8 48
2020 Financial management 2 8 27 43 20 0 0 63 10 60
2020 Information management 4 7 19 40 28 3 0 70 11 31
2020 Information technology 0 0 16 36 48 0 0 84 0 52
2020 Policy 0 10 42 33 16 0 0 48 10 62
2020 Project management 16 16 33 21 11 0 2 33 33 43
2020 Other services to the public 6 6 10 42 36 0 0 78 13 30
2020 None of the above 6 12 22 28 31 0 0 59 19 62
2019 Client contact centre 10 9 16 28 21 4 10 58 23 22
2019 Federal regulators 3 14 33 25 24 0 0 49 17 57
2019 Compliance, inspection and enforcement 2 21 22 35 20 0 0 55 23 48
2019 Communications or public affairs 4 11 21 27 37 0 0 64 15 47
2019 Access to information and privacy 0 3 30 42 25 0 0 67 3 33
2019 Science and technology 8 27 24 15 27 0 0 42 35 26
2019 Legal services 10 7 29 32 21 1 0 53 17 66
2019 Administration and operations 5 18 27 26 25 0 0 50 22 162
2019 Human resources 4 10 21 28 35 0 3 65 14 53
2019 Financial management 0 11 25 39 26 0 0 64 11 50
2019 Information management 0 3 19 47 27 0 3 77 3 27
2019 Information technology 0 4 19 30 45 0 2 76 4 50
2019 Policy 6 16 39 22 17 0 0 39 22 61
2019 Project management 23 23 19 21 12 0 3 34 47 32
2019 Other services to the public 0 8 29 16 46 0 0 63 8 22
2019 None of the above 10 14 27 22 22 0 5 47 25 55

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 43 20 4 0 0 0 76 4 21
2020 Federal regulators 32 22 5 25 16 0 0 54 41 40
2020 Compliance, inspection and enforcement 37 32 14 11 7 0 0 68 17 56
2020 Communications or public affairs 30 48 8 9 4 0 2 79 13 54
2020 Access to information and privacy 38 43 7 7 2 2 0 83 10 42
2020 Science and technology 17 33 25 8 16 0 0 51 25 26
2020 Legal services 41 32 15 8 3 0 0 73 11 84
2020 Administration and operations 31 42 10 12 3 2 0 75 15 174
2020 Human resources 36 38 6 15 4 2 0 75 19 48
2020 Financial management 39 49 11 2 0 0 0 88 2 59
2020 Information management 36 31 21 6 4 3 0 69 10 31
2020 Information technology 27 39 19 4 11 0 0 66 15 52
2020 Policy 26 28 13 16 12 5 0 57 30 61
2020 Project management 18 42 14 21 3 3 0 62 24 43
2020 Other services to the public 38 34 13 6 4 6 0 76 10 30
2020 None of the above 42 33 7 7 7 3 0 78 14 62
2019 Client contact centre 34 36 25 0 4 0 0 71 4 22
2019 Federal regulators 20 37 15 21 4 3 0 59 26 58
2019 Compliance, inspection and enforcement 22 41 13 18 4 2 0 64 22 48
2019 Communications or public affairs 13 38 10 19 12 9 0 55 34 47
2019 Access to information and privacy 33 43 3 15 3 3 0 78 19 33
2019 Science and technology 23 37 12 8 16 4 0 63 25 26
2019 Legal services 34 40 5 14 7 0 0 74 21 65
2019 Administration and operations 28 39 12 11 7 2 0 68 19 162
2019 Human resources 40 30 13 11 6 2 0 71 16 53
2019 Financial management 37 37 11 8 2 6 0 78 10 51
2019 Information management 18 43 21 7 7 3 0 64 14 27
2019 Information technology 40 34 13 11 2 0 0 74 13 49
2019 Policy 27 35 11 20 2 5 0 65 23 62
2019 Project management 15 38 15 19 10 3 0 55 29 32
2019 Other services to the public 33 43 16 9 0 0 0 76 9 22
2019 None of the above 25 23 15 19 17 2 0 49 36 54

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 58 32 0 0 6 5 0 94 6 21
2020 Federal regulators 45 23 7 14 11 0 0 69 24 40
2020 Compliance, inspection and enforcement 45 29 10 11 3 2 0 75 14 57
2020 Communications or public affairs 62 22 3 9 4 0 0 84 13 55
2020 Access to information and privacy 69 14 2 2 7 5 0 88 10 43
2020 Science and technology 34 32 17 9 9 0 0 66 17 25
2020 Legal services 64 15 4 10 4 1 1 82 14 85
2020 Administration and operations 59 27 7 5 1 1 0 87 7 174
2020 Human resources 75 10 5 8 2 0 0 85 10 48
2020 Financial management 64 21 10 3 2 0 0 85 5 60
2020 Information management 49 28 15 4 4 0 0 77 7 31
2020 Information technology 63 27 4 2 4 0 0 90 6 52
2020 Policy 47 21 5 14 9 3 0 71 25 62
2020 Project management 59 18 7 9 7 0 0 77 16 43
2020 Other services to the public 79 6 11 0 4 0 0 85 4 30
2020 None of the above 56 36 7 1 0 0 0 92 1 62
2019 Client contact centre 55 32 4 9 0 0 0 87 9 23
2019 Federal regulators 62 17 3 13 6 0 0 79 18 58
2019 Compliance, inspection and enforcement 38 31 8 9 13 3 0 70 22 48
2019 Communications or public affairs 53 23 11 7 4 2 0 77 11 47
2019 Access to information and privacy 75 16 6 0 3 0 0 91 3 33
2019 Science and technology 53 20 7 8 12 0 0 73 20 26
2019 Legal services 66 19 2 11 1 0 1 86 13 66
2019 Administration and operations 55 24 9 9 2 0 1 80 11 162
2019 Human resources 60 23 7 6 5 0 0 82 10 54
2019 Financial management 71 23 0 5 2 0 0 93 7 51
2019 Information management 51 22 15 9 3 0 0 73 12 27
2019 Information technology 57 29 3 8 2 0 0 86 10 50
2019 Policy 62 27 7 2 3 0 0 89 4 62
2019 Project management 51 24 15 6 3 0 0 76 9 33
2019 Other services to the public 57 29 5 9 0 0 0 86 9 22
2019 None of the above 48 16 5 16 11 4 0 67 27 56
2018 Client contact centre 52 25 4 3 15 0 0 77 18 28
2018 Federal regulators 40 29 20 10 2 0 0 69 12 61
2018 Compliance, inspection and enforcement 41 22 11 20 7 0 0 63 27 47
2018 Communications or public affairs 53 26 8 11 3 0 0 79 13 65
2018 Access to information and privacy 47 38 5 3 5 3 0 87 8 39
2018 Science and technology 53 27 0 16 4 0 0 80 20 23
2018 Legal services 51 26 10 11 2 0 0 77 13 50
2018 Administration and operations 54 25 8 6 5 3 0 81 11 163
2018 Human resources 50 30 10 10 0 0 0 80 10 42
2018 Financial management 60 25 5 7 2 1 0 85 9 61
2018 Information management 48 14 27 5 6 0 0 62 11 21
2018 Information technology 55 40 0 0 5 0 0 95 5 44
2018 Policy 38 35 7 16 4 0 0 73 20 71
2018 Project management 39 37 8 10 2 0 3 79 13 35
2018 Other services to the public 43 37 6 6 7 0 0 81 14 29
2018 None of the above 45 28 8 10 10 0 0 73 19 53
2017 Client contact centre 59 20 10 5 5 0 0 79 10 22
2017 Federal regulators 46 18 17 7 11 2 0 65 18 60
2017 Compliance, inspection and enforcement 55 15 12 11 5 2 0 72 16 41
2017 Communications or public affairs 49 34 7 3 8 0 0 83 10 61
2017 Access to information and privacy 40 10 19 25 4 0 4 51 29 26
2017 Science and technology 50 36 0 3 12 0 0 85 15 27
2017 Legal services 58 21 7 13 2 0 0 79 15 52
2017 Administration and operations 48 29 9 8 5 1 1 78 13 177
2017 Human resources 57 24 8 8 3 0 0 81 10 39
2017 Financial management 57 27 5 8 3 0 0 85 10 61
2017 Information management 64 22 6 5 4 0 0 86 9 21
2017 Information technology 55 32 3 7 4 0 0 87 11 51
2017 Policy 48 33 5 8 4 2 0 83 12 57
2017 Project management 42 26 9 4 19 0 0 68 23 41
2017 Other services to the public 57 24 3 13 0 4 0 84 13 25
2017 None of the above 56 21 6 11 7 0 0 77 17 50
2014 Client contact centre 33 47 10 10 0 0 0 80 10 30
2014 Federal regulators 41 32 11 6 3 0 6 78 10 63
2014 Compliance, inspection and enforcement 44 24 9 16 4 0 2 70 20 45
2014 Communications or public affairs 53 21 6 18 3 0 0 74 21 68
2014 Access to information and privacy 50 20 9 11 5 2 2 74 17 44
2014 Science and technology 56 13 13 6 6 0 6 73 13 16
2014 Legal services 64 21 6 5 5 0 0 85 9 86
2014 Administration and operations 42 30 10 9 9 1 0 73 18 288
2014 Human resources 54 32 6 6 0 0 2 88 6 50
2014 Financial management 61 24 6 6 4 0 0 84 10 51
2014 Information management 28 38 14 14 3 3 0 68 18 29
2014 Information technology 51 28 12 4 4 0 0 79 9 68
2014 Other services to the public 50 20 8 8 15 0 0 70 23 40
2014 None of the above 43 24 7 12 10 0 3 69 23 138

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 72 22 6 0 0 0 0 94 0 21
2020 Federal regulators 37 33 0 22 8 0 0 70 30 40
2020 Compliance, inspection and enforcement 55 30 7 4 2 2 0 87 5 57
2020 Communications or public affairs 75 19 4 0 2 0 0 94 2 55
2020 Access to information and privacy 78 12 2 2 2 2 0 93 5 43
2020 Science and technology 48 44 0 8 0 0 0 92 8 26
2020 Legal services 66 24 3 5 2 0 0 90 7 85
2020 Administration and operations 67 22 6 3 1 0 0 89 5 172
2020 Human resources 70 19 3 8 0 0 0 89 8 47
2020 Financial management 59 31 5 5 0 0 0 90 5 60
2020 Information management 56 31 3 10 0 0 0 87 10 31
2020 Information technology 71 15 6 7 2 0 0 86 9 51
2020 Policy 62 25 1 5 6 0 0 87 12 62
2020 Project management 55 33 0 9 2 0 0 89 11 43
2020 Other services to the public 58 42 0 0 0 0 0 100 0 30
2020 None of the above 67 23 4 6 0 0 0 89 6 62
2019 Client contact centre 54 38 4 4 0 0 0 92 4 23
2019 Federal regulators 53 25 5 11 6 0 0 78 17 58
2019 Compliance, inspection and enforcement 49 34 4 13 0 0 0 82 13 48
2019 Communications or public affairs 64 20 7 7 2 0 0 84 9 47
2019 Access to information and privacy 79 12 3 3 3 0 0 91 6 33
2019 Science and technology 49 27 4 8 12 0 0 76 20 26
2019 Legal services 78 16 3 3 0 0 0 94 3 66
2019 Administration and operations 55 32 6 6 1 0 0 87 7 162
2019 Human resources 65 20 10 3 2 0 0 84 6 54
2019 Financial management 65 27 4 4 0 0 0 92 4 51
2019 Information management 54 23 16 7 0 0 0 77 7 27
2019 Information technology 60 26 10 2 2 0 0 86 4 50
2019 Policy 68 26 5 1 0 0 0 94 1 62
2019 Project management 59 15 6 16 4 0 0 74 19 32
2019 Other services to the public 67 19 0 10 0 0 4 90 10 22
2019 None of the above 61 20 3 9 5 2 0 82 14 56
2018 Client contact centre 72 16 7 0 6 0 0 87 6 28
2018 Federal regulators 38 42 7 10 3 0 0 79 13 59
2018 Compliance, inspection and enforcement 51 25 6 17 0 0 0 77 17 47
2018 Communications or public affairs 60 29 3 7 1 0 0 89 8 64
2018 Access to information and privacy 47 43 5 3 0 3 0 92 3 39
2018 Science and technology 41 23 16 16 4 0 0 64 20 23
2018 Legal services 54 37 7 2 0 0 0 91 2 49
2018 Administration and operations 53 33 6 6 3 0 0 85 8 162
2018 Human resources 46 45 0 9 0 0 0 91 9 42
2018 Financial management 56 37 5 2 0 0 0 94 2 60
2018 Information management 43 39 13 5 0 0 0 82 5 21
2018 Information technology 57 32 5 4 3 0 0 88 7 44
2018 Policy 46 31 5 13 5 0 0 77 18 71
2018 Project management 53 29 8 7 0 0 3 85 7 35
2018 Other services to the public 45 45 0 7 3 0 0 90 10 29
2018 None of the above 52 32 4 6 7 0 0 83 13 53
2017 Client contact centre 59 41 0 0 0 0 0 100 0 21
2017 Federal regulators 36 40 7 14 3 0 0 76 17 60
2017 Compliance, inspection and enforcement 57 30 3 7 3 0 0 86 10 40
2017 Communications or public affairs 56 28 8 3 5 0 0 84 8 61
2017 Access to information and privacy 51 29 11 4 5 0 0 80 9 26
2017 Science and technology 45 37 3 7 8 0 0 82 15 27
2017 Legal services 68 20 5 2 4 0 0 88 6 52
2017 Administration and operations 51 35 5 7 1 0 0 86 8 177
2017 Human resources 53 39 5 0 3 0 0 92 3 39
2017 Financial management 56 31 3 7 3 0 0 87 10 61
2017 Information management 72 28 0 0 0 0 0 100 0 21
2017 Information technology 58 31 8 3 0 0 0 89 3 51
2017 Policy 54 38 0 6 2 0 0 92 8 57
2017 Project management 39 41 0 12 8 0 0 80 20 41
2017 Other services to the public 57 35 7 0 0 0 0 93 0 25
2017 None of the above 53 30 6 7 2 0 1 84 10 51
2014 Client contact centre 40 47 7 7 0 0 0 87 7 30
2014 Federal regulators 33 40 11 6 3 0 6 78 10 63
2014 Compliance, inspection and enforcement 44 40 7 2 4 0 2 86 7 45
2014 Communications or public affairs 50 31 6 12 1 0 0 81 13 68
2014 Access to information and privacy 43 41 7 9 0 0 0 84 9 44
2014 Science and technology 44 31 6 0 13 0 6 80 13 16
2014 Legal services 74 19 5 1 1 0 0 93 2 86
2014 Administration and operations 44 34 8 8 6 0 0 78 14 288
2014 Human resources 76 20 2 2 0 0 0 96 2 50
2014 Financial management 49 35 10 4 2 0 0 84 6 51
2014 Information management 34 52 3 7 3 0 0 86 10 29
2014 Information technology 49 40 4 6 1 0 0 88 7 68
2014 Other services to the public 48 38 3 8 5 0 0 85 13 40
2014 None of the above 49 29 10 8 3 1 0 79 11 138

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 29 19 0 0 5 0 80 0 21
2020 Federal regulators 35 41 5 16 3 0 0 76 19 40
2020 Compliance, inspection and enforcement 41 43 9 3 2 2 0 86 5 58
2020 Communications or public affairs 65 26 3 3 2 0 0 91 6 55
2020 Access to information and privacy 58 28 8 0 2 2 2 90 2 43
2020 Science and technology 44 40 4 8 4 0 0 84 13 26
2020 Legal services 54 33 2 6 2 2 0 89 8 85
2020 Administration and operations 55 31 7 4 2 1 0 87 6 172
2020 Human resources 77 15 6 2 0 0 0 92 2 48
2020 Financial management 67 25 2 6 0 0 0 92 6 60
2020 Information management 40 32 25 4 0 0 0 71 4 31
2020 Information technology 60 27 5 4 4 0 0 87 8 51
2020 Policy 51 35 7 3 5 0 0 86 7 62
2020 Project management 49 39 7 2 2 0 0 88 5 42
2020 Other services to the public 67 20 10 4 0 0 0 87 4 30
2020 None of the above 62 24 12 2 0 0 0 87 2 60
2019 Client contact centre 60 32 8 0 0 0 0 92 0 23
2019 Federal regulators 48 32 8 12 0 0 0 80 12 58
2019 Compliance, inspection and enforcement 47 32 7 10 2 3 0 81 12 48
2019 Communications or public affairs 56 35 4 0 5 0 0 91 5 47
2019 Access to information and privacy 60 25 6 6 0 3 0 88 6 33
2019 Science and technology 45 30 16 4 5 0 0 76 8 26
2019 Legal services 65 29 3 3 0 0 0 94 3 66
2019 Administration and operations 53 29 11 5 1 1 0 83 6 161
2019 Human resources 67 25 2 2 5 0 0 92 6 54
2019 Financial management 70 20 5 2 2 0 0 90 5 51
2019 Information management 46 35 11 8 0 0 0 81 8 27
2019 Information technology 54 36 8 2 0 0 0 90 2 50
2019 Policy 56 36 4 3 0 2 0 93 3 62
2019 Project management 53 37 0 3 7 0 0 90 10 32
2019 Other services to the public 52 24 10 14 0 0 0 76 14 22
2019 None of the above 46 33 6 2 9 4 0 83 11 56
2018 Client contact centre 57 34 6 0 3 0 0 91 3 28
2018 Federal regulators 38 47 13 2 0 0 0 86 2 61
2018 Compliance, inspection and enforcement 47 38 8 3 2 2 0 87 5 47
2018 Communications or public affairs 57 29 4 7 1 1 0 87 9 66
2018 Access to information and privacy 46 40 11 0 3 0 0 87 3 39
2018 Science and technology 39 43 5 9 4 0 0 82 12 23
2018 Legal services 49 38 13 0 0 0 0 87 0 50
2018 Administration and operations 50 32 9 5 2 1 1 84 7 163
2018 Human resources 49 34 15 0 0 2 0 85 0 42
2018 Financial management 54 34 7 3 2 0 0 88 5 61
2018 Information management 48 27 13 6 0 4 0 79 7 21
2018 Information technology 58 28 11 0 3 0 0 86 3 44
2018 Policy 49 36 6 5 4 0 0 85 9 71
2018 Project management 36 43 19 0 0 0 3 81 0 34
2018 Other services to the public 46 41 6 4 3 0 0 87 7 29
2018 None of the above 42 39 4 6 7 0 2 83 13 53

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 61 14 20 0 0 5 0 79 0 21
2020 Federal regulators 33 27 14 16 11 0 0 60 27 40
2020 Compliance, inspection and enforcement 48 28 17 4 3 0 0 76 7 58
2020 Communications or public affairs 52 35 5 4 4 0 0 88 7 55
2020 Access to information and privacy 49 40 0 7 0 5 0 93 7 43
2020 Science and technology 30 46 4 13 4 3 0 79 17 26
2020 Legal services 46 38 7 9 0 0 0 84 9 85
2020 Administration and operations 52 35 6 5 1 0 0 88 6 171
2020 Human resources 58 25 10 2 2 2 0 85 4 48
2020 Financial management 67 24 5 4 0 0 0 91 4 59
2020 Information management 46 32 15 4 4 0 0 78 7 31
2020 Information technology 58 31 2 3 6 0 0 89 9 52
2020 Policy 37 35 14 3 7 5 0 75 11 62
2020 Project management 48 31 12 7 2 0 0 79 10 42
2020 Other services to the public 64 25 3 4 4 0 0 89 8 30
2020 None of the above 53 28 9 3 4 3 0 83 7 61
2019 Client contact centre 55 32 8 5 0 0 0 87 5 23
2019 Federal regulators 44 34 13 7 2 0 0 79 9 58
2019 Compliance, inspection and enforcement 52 32 6 7 4 0 0 84 10 48
2019 Communications or public affairs 45 31 9 9 4 2 0 78 13 47
2019 Access to information and privacy 64 24 6 3 0 3 0 91 3 33
2019 Science and technology 38 32 9 8 13 0 0 71 21 25
2019 Legal services 57 25 10 6 3 0 0 82 9 66
2019 Administration and operations 46 36 10 5 3 1 0 82 7 160
2019 Human resources 67 22 5 2 4 0 0 89 6 54
2019 Financial management 63 27 8 0 0 2 0 92 0 51
2019 Information management 59 22 8 0 8 3 0 84 8 27
2019 Information technology 56 39 2 0 4 0 0 95 4 50
2019 Policy 58 30 8 5 0 0 0 88 5 62
2019 Project management 52 36 3 6 4 0 0 88 10 33
2019 Other services to the public 56 22 8 10 0 0 4 81 10 22
2019 None of the above 44 20 14 9 9 4 0 67 19 56
2018 Client contact centre 57 26 8 0 7 3 0 85 7 28
2018 Federal regulators 37 41 13 8 0 0 0 78 8 60
2018 Compliance, inspection and enforcement 41 39 6 7 5 2 0 81 12 48
2018 Communications or public affairs 62 27 6 2 3 1 0 90 4 66
2018 Access to information and privacy 50 29 16 3 0 0 3 81 3 38
2018 Science and technology 46 41 9 4 0 0 0 88 4 23
2018 Legal services 50 29 8 9 2 2 0 80 11 50
2018 Administration and operations 56 29 5 6 3 1 0 86 9 165
2018 Human resources 55 38 2 2 0 2 0 95 2 41
2018 Financial management 61 34 5 0 0 0 0 95 0 61
2018 Information management 53 32 10 5 0 0 0 85 5 21
2018 Information technology 44 38 2 8 3 5 0 87 11 44
2018 Policy 50 29 8 6 6 0 0 79 13 72
2018 Project management 40 35 12 10 0 3 0 78 10 35
2018 Other services to the public 65 31 0 5 0 0 0 95 5 29
2018 None of the above 45 31 13 6 5 0 0 75 12 54
2017 Client contact centre 55 45 0 0 0 0 0 100 0 21
2017 Federal regulators 38 42 11 5 5 0 0 80 10 59
2017 Compliance, inspection and enforcement 51 47 2 0 0 0 0 98 0 41
2017 Communications or public affairs 43 39 9 7 1 2 0 83 8 61
2017 Access to information and privacy 46 31 7 16 0 0 0 77 16 26
2017 Science and technology 60 26 0 3 12 0 0 85 15 27
2017 Legal services 49 32 11 6 2 0 0 82 7 52
2017 Administration and operations 49 31 12 4 3 0 0 80 7 176
2017 Human resources 51 41 3 0 3 2 0 94 3 39
2017 Financial management 64 25 5 0 1 5 0 93 1 61
2017 Information management 49 37 10 0 0 4 0 89 0 21
2017 Information technology 52 32 13 0 0 0 2 86 0 51
2017 Policy 47 42 4 8 0 0 0 88 8 56
2017 Project management 44 37 5 7 7 0 0 81 14 41
2017 Other services to the public 49 34 9 8 0 0 0 83 8 25
2017 None of the above 42 33 11 8 4 2 0 76 12 51
2014 Client contact centre 40 43 13 3 0 0 0 83 3 30
2014 Federal regulators 49 19 13 8 5 6 0 73 14 63
2014 Compliance, inspection and enforcement 49 31 9 2 7 0 2 82 9 45
2014 Communications or public affairs 47 38 9 4 1 0 0 85 6 68
2014 Access to information and privacy 43 25 14 11 7 0 0 68 18 44
2014 Science and technology 50 38 0 0 13 0 0 88 13 16
2014 Legal services 57 28 6 6 0 3 0 88 6 86
2014 Administration and operations 46 34 9 6 3 1 0 81 10 287
2014 Human resources 52 26 16 2 2 0 2 80 4 50
2014 Financial management 57 37 6 0 0 0 0 94 0 51
2014 Information management 48 31 10 10 0 0 0 79 10 29
2014 Information technology 56 35 7 0 1 0 0 91 1 68
2014 Other services to the public 45 38 15 3 0 0 0 83 3 40
2014 None of the above 38 36 10 9 3 2 2 77 12 138

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 41 10 0 0 5 0 90 0 21
2020 Federal regulators 38 31 18 3 11 0 0 69 14 40
2020 Compliance, inspection and enforcement 54 26 8 8 0 4 0 84 8 58
2020 Communications or public affairs 43 34 13 6 2 2 0 79 8 55
2020 Access to information and privacy 40 38 7 2 5 7 0 85 8 42
2020 Science and technology 34 38 15 8 4 0 0 72 12 26
2020 Legal services 40 36 12 3 2 5 0 81 6 85
2020 Administration and operations 53 24 13 5 1 4 2 81 5 173
2020 Human resources 59 21 18 2 0 0 0 80 2 48
2020 Financial management 56 28 12 2 0 2 0 86 2 60
2020 Information management 51 29 12 8 0 0 0 80 8 31
2020 Information technology 58 30 4 2 4 0 2 90 6 52
2020 Policy 40 25 13 8 3 11 0 73 13 62
2020 Project management 47 31 11 2 3 4 2 83 5 43
2020 Other services to the public 55 18 24 0 4 0 0 73 4 30
2020 None of the above 52 25 7 6 4 7 0 83 10 62
2019 Client contact centre 63 33 4 0 0 0 0 96 0 23
2019 Federal regulators 56 28 8 4 2 2 0 86 6 57
2019 Compliance, inspection and enforcement 56 28 10 4 0 2 0 85 4 48
2019 Communications or public affairs 49 24 14 5 4 4 0 76 9 47
2019 Access to information and privacy 61 30 6 0 3 0 0 91 3 33
2019 Science and technology 42 34 8 12 4 0 0 76 16 26
2019 Legal services 54 19 17 5 1 4 0 76 6 66
2019 Administration and operations 51 34 11 2 1 1 0 86 3 161
2019 Human resources 69 22 6 0 2 2 0 92 2 54
2019 Financial management 59 24 13 0 0 4 0 87 0 51
2019 Information management 51 31 12 3 0 3 0 84 4 27
2019 Information technology 54 28 13 2 2 0 0 83 4 50
2019 Policy 63 18 9 3 0 6 0 87 3 61
2019 Project management 50 31 9 0 4 6 0 86 4 32
2019 Other services to the public 54 22 10 5 0 9 0 83 5 22
2019 None of the above 46 25 8 5 5 10 0 79 12 56
2018 Client contact centre 39 25 22 0 3 6 5 71 4 27
2018 Federal regulators 40 30 18 2 3 7 0 75 5 60
2018 Compliance, inspection and enforcement 37 38 9 5 8 4 0 78 13 48
2018 Communications or public affairs 55 31 6 1 4 2 0 88 6 65
2018 Access to information and privacy 45 32 16 5 3 0 0 77 8 38
2018 Science and technology 39 24 26 5 5 0 0 63 11 23
2018 Legal services 45 37 8 6 2 2 0 84 8 50
2018 Administration and operations 54 31 10 2 2 1 0 85 5 163
2018 Human resources 60 19 14 5 0 2 0 81 5 41
2018 Financial management 58 31 7 2 2 2 0 90 3 61
2018 Information management 47 28 21 5 0 0 0 74 5 21
2018 Information technology 50 26 9 12 0 3 0 78 12 44
2018 Policy 45 38 6 9 1 0 0 84 10 72
2018 Project management 50 31 11 5 0 3 0 84 5 35
2018 Other services to the public 59 26 7 0 0 8 0 93 0 29
2018 None of the above 35 35 17 4 7 2 0 71 11 54
2017 Client contact centre 42 45 13 0 0 0 0 87 0 22
2017 Federal regulators 42 36 11 6 5 0 0 78 11 60
2017 Compliance, inspection and enforcement 47 29 17 3 2 2 0 77 6 41
2017 Communications or public affairs 48 26 10 11 3 2 0 75 14 61
2017 Access to information and privacy 53 24 11 9 0 0 4 80 9 26
2017 Science and technology 48 32 12 6 3 0 0 80 8 27
2017 Legal services 45 25 14 8 6 2 0 71 14 52
2017 Administration and operations 45 30 15 5 1 2 1 78 7 177
2017 Human resources 56 34 5 0 3 2 0 92 3 39
2017 Financial management 52 31 8 0 1 6 1 90 1 61
2017 Information management 34 42 15 0 0 10 0 84 0 21
2017 Information technology 48 35 9 2 0 4 2 88 2 51
2017 Policy 42 36 13 2 2 5 0 82 4 57
2017 Project management 37 37 13 9 2 2 0 75 12 41
2017 Other services to the public 58 20 4 0 4 15 0 91 4 25
2017 None of the above 39 33 16 10 0 2 0 74 10 50
2014 Client contact centre 40 40 13 0 3 0 3 83 3 30
2014 Federal regulators 48 29 5 10 5 5 0 80 15 63
2014 Compliance, inspection and enforcement 58 18 11 7 4 0 2 77 11 45
2014 Communications or public affairs 46 38 7 1 1 6 0 89 3 68
2014 Access to information and privacy 39 27 23 7 0 5 0 69 7 44
2014 Science and technology 44 25 19 0 6 0 6 73 7 16
2014 Legal services 53 24 13 1 0 8 0 85 1 86
2014 Administration and operations 45 29 13 4 3 5 0 79 7 288
2014 Human resources 36 36 14 6 2 2 4 77 9 50
2014 Financial management 53 33 6 0 0 6 2 94 0 51
2014 Information management 52 38 3 0 0 7 0 96 0 29
2014 Information technology 54 32 7 1 1 1 1 89 3 68
2014 Other services to the public 50 25 18 5 0 3 0 77 5 40
2014 None of the above 42 34 4 9 3 4 3 82 13 138

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 81 13 6 0 0 0 0 94 0 21
2020 Federal regulators 35 32 13 11 8 0 0 68 19 40
2020 Compliance, inspection and enforcement 66 23 5 2 4 0 0 89 5 57
2020 Communications or public affairs 70 24 2 2 2 0 0 95 4 55
2020 Access to information and privacy 67 24 2 0 7 0 0 91 7 43
2020 Science and technology 63 29 4 0 4 0 0 92 4 26
2020 Legal services 74 17 6 3 0 0 0 91 3 85
2020 Administration and operations 73 18 5 4 1 0 0 91 5 172
2020 Human resources 73 20 6 2 0 0 0 92 2 48
2020 Financial management 80 14 7 0 0 0 0 93 0 60
2020 Information management 68 23 9 0 0 0 0 91 0 31
2020 Information technology 79 11 3 5 2 0 0 90 7 52
2020 Policy 44 41 3 5 5 2 0 87 10 62
2020 Project management 61 23 14 2 0 0 0 84 2 43
2020 Other services to the public 79 10 8 0 4 0 0 89 4 30
2020 None of the above 65 23 7 1 2 0 2 90 3 62
2019 Client contact centre 80 15 4 0 0 0 0 96 0 23
2019 Federal regulators 58 29 6 2 2 2 1 90 4 57
2019 Compliance, inspection and enforcement 60 25 4 7 4 0 0 85 11 48
2019 Communications or public affairs 58 34 4 0 2 2 0 94 2 47
2019 Access to information and privacy 76 18 6 0 0 0 0 94 0 33
2019 Science and technology 57 23 0 8 12 0 0 80 20 26
2019 Legal services 73 18 4 3 3 0 0 91 5 66
2019 Administration and operations 65 27 4 1 3 0 0 92 4 162
2019 Human resources 77 17 2 2 2 0 0 95 4 54
2019 Financial management 74 22 4 0 0 0 0 96 0 50
2019 Information management 59 26 11 3 0 0 0 86 3 27
2019 Information technology 59 36 0 0 5 0 0 95 5 50
2019 Policy 71 18 6 4 0 0 0 89 4 62
2019 Project management 63 30 3 0 4 0 0 93 4 33
2019 Other services to the public 72 14 10 4 0 0 0 86 4 22
2019 None of the above 51 20 10 9 8 0 2 72 17 56
2018 Client contact centre 69 18 4 0 9 0 0 87 9 27
2018 Federal regulators 43 36 16 3 2 0 0 79 5 61
2018 Compliance, inspection and enforcement 52 29 10 6 3 0 0 82 8 47
2018 Communications or public affairs 68 29 1 0 1 0 0 97 1 66
2018 Access to information and privacy 74 21 5 0 0 0 0 95 0 38
2018 Science and technology 63 23 11 0 4 0 0 86 4 23
2018 Legal services 61 25 2 6 5 0 0 86 12 50
2018 Administration and operations 66 24 4 4 2 0 0 90 6 163
2018 Human resources 72 21 4 2 0 0 0 93 2 41
2018 Financial management 65 27 5 3 0 0 0 92 3 61
2018 Information management 58 37 4 0 0 0 0 96 0 21
2018 Information technology 58 32 2 5 3 0 0 90 8 44
2018 Policy 46 33 11 6 4 0 0 79 10 72
2018 Project management 50 43 2 0 5 0 0 93 5 35
2018 Other services to the public 72 14 3 8 3 0 0 86 11 29
2018 None of the above 49 31 11 7 2 0 0 80 9 54
2017 Client contact centre 53 41 5 0 0 0 0 95 0 21
2017 Federal regulators 49 36 4 6 5 0 0 85 11 58
2017 Compliance, inspection and enforcement 53 37 8 2 0 0 0 90 2 41
2017 Communications or public affairs 46 40 8 5 1 0 0 86 6 61
2017 Access to information and privacy 60 28 7 5 0 0 0 88 5 26
2017 Science and technology 68 18 0 3 12 0 0 85 15 27
2017 Legal services 61 23 8 9 0 0 0 83 9 52
2017 Administration and operations 53 35 5 4 4 0 0 88 8 177
2017 Human resources 57 29 11 0 3 0 0 86 3 39
2017 Financial management 70 20 7 3 0 0 0 91 3 61
2017 Information management 67 33 0 0 0 0 0 100 0 21
2017 Information technology 61 26 11 0 2 0 0 87 2 51
2017 Policy 56 34 4 3 2 0 0 91 5 56
2017 Project management 39 42 12 2 4 0 0 82 6 41
2017 Other services to the public 50 35 8 4 4 0 0 85 7 25
2017 None of the above 52 31 4 8 4 2 0 84 12 51
2014 Client contact centre 50 37 13 0 0 0 0 87 0 30
2014 Federal regulators 49 37 5 3 5 0 2 87 8 63
2014 Compliance, inspection and enforcement 60 27 4 2 7 0 0 87 9 45
2014 Communications or public affairs 62 26 9 3 0 0 0 88 3 68
2014 Access to information and privacy 48 27 9 7 9 0 0 75 16 44
2014 Science and technology 56 25 6 0 13 0 0 81 13 16
2014 Legal services 74 22 1 2 0 0 0 97 2 86
2014 Administration and operations 56 27 7 5 4 0 0 84 9 288
2014 Human resources 60 24 12 0 2 2 0 86 2 50
2014 Financial management 63 31 4 2 0 0 0 94 2 51
2014 Information management 55 28 10 7 0 0 0 83 7 29
2014 Information technology 57 38 3 1 0 0 0 96 1 68
2014 Other services to the public 60 35 3 3 0 0 0 95 3 40
2014 None of the above 50 34 7 4 4 1 0 85 9 138

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 66 15 10 4 0 5 0 85 5 21
2020 Federal regulators 40 22 5 8 16 6 2 68 26 40
2020 Compliance, inspection and enforcement 57 17 11 4 2 5 5 82 6 58
2020 Communications or public affairs 55 25 3 2 2 8 5 91 5 55
2020 Access to information and privacy 46 26 5 7 2 9 5 84 11 43
2020 Science and technology 37 32 13 4 8 0 6 74 13 26
2020 Legal services 60 18 8 3 5 3 2 83 9 85
2020 Administration and operations 54 19 15 3 2 5 2 78 5 174
2020 Human resources 72 17 7 0 2 2 0 91 2 48
2020 Financial management 68 15 7 2 0 5 3 91 2 60
2020 Information management 55 13 20 4 0 6 3 74 4 31
2020 Information technology 61 22 7 0 6 2 2 86 6 52
2020 Policy 48 17 15 3 8 6 3 72 12 62
2020 Project management 51 25 7 5 5 5 3 83 10 43
2020 Other services to the public 64 16 10 8 0 0 3 82 8 30
2020 None of the above 63 21 6 3 0 5 1 90 3 62

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 23 19 4 4 15 0 67 10 21
2020 Federal regulators 29 16 21 7 14 11 2 52 24 40
2020 Compliance, inspection and enforcement 47 28 10 6 2 8 0 81 8 58
2020 Communications or public affairs 21 37 20 9 4 8 0 64 14 55
2020 Access to information and privacy 37 25 14 8 5 12 0 71 14 43
2020 Science and technology 28 41 12 4 8 6 0 74 13 26
2020 Legal services 38 27 20 3 3 7 1 71 7 85
2020 Administration and operations 39 24 22 8 0 5 3 68 8 174
2020 Human resources 38 27 20 9 0 6 0 69 9 48
2020 Financial management 44 34 15 3 0 4 0 81 3 60
2020 Information management 36 27 18 7 3 9 0 69 10 31
2020 Information technology 47 22 15 2 4 6 4 77 7 52
2020 Policy 25 24 16 8 15 12 0 55 26 61
2020 Project management 27 30 16 7 5 10 5 67 14 42
2020 Other services to the public 38 22 33 0 0 4 3 64 0 30
2020 None of the above 40 30 11 10 1 8 0 76 12 62

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 63 18 4 4 6 5 0 85 11 21
2020 Federal regulators 35 22 11 8 11 8 5 66 22 40
2020 Compliance, inspection and enforcement 55 27 13 0 2 2 2 85 2 58
2020 Communications or public affairs 55 29 4 2 4 2 3 89 7 54
2020 Access to information and privacy 49 30 5 2 7 2 5 84 10 43
2020 Science and technology 33 43 8 12 0 3 0 79 13 26
2020 Legal services 48 28 10 3 4 4 3 82 7 85
2020 Administration and operations 60 23 7 3 4 2 2 86 7 173
2020 Human resources 68 28 0 4 0 0 0 96 4 48
2020 Financial management 61 22 7 2 2 5 2 89 4 60
2020 Information management 46 22 15 7 3 3 3 73 11 31
2020 Information technology 58 30 4 0 4 2 2 91 5 51
2020 Policy 34 29 11 8 7 9 1 71 16 62
2020 Project management 38 37 5 16 0 3 2 78 17 43
2020 Other services to the public 57 25 10 4 4 0 0 82 8 30
2020 None of the above 59 24 5 3 1 3 5 90 5 62

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 30 14 0 6 10 16 74 8 20
2020 Federal regulators 30 27 7 15 19 2 0 58 35 40
2020 Compliance, inspection and enforcement 29 27 12 10 5 12 5 68 18 58
2020 Communications or public affairs 45 18 16 6 2 7 7 73 9 55
2020 Access to information and privacy 37 24 9 5 2 9 14 79 9 43
2020 Science and technology 23 37 12 8 8 4 7 68 18 26
2020 Legal services 41 23 17 5 5 5 4 70 11 84
2020 Administration and operations 34 29 15 4 4 7 7 73 10 174
2020 Human resources 52 27 8 6 2 2 2 82 9 48
2020 Financial management 33 31 17 7 2 6 3 72 9 60
2020 Information management 31 31 19 6 7 3 3 66 14 31
2020 Information technology 42 32 7 4 4 2 9 83 9 52
2020 Policy 23 31 13 8 14 5 6 60 25 62
2020 Project management 33 37 9 9 7 2 2 74 17 43
2020 Other services to the public 52 16 18 0 4 6 6 76 4 30
2020 None of the above 43 26 15 6 5 2 3 73 11 62
2019 Client contact centre 44 26 14 4 0 12 0 79 5 22
2019 Federal regulators 35 20 19 12 9 3 2 58 23 58
2019 Compliance, inspection and enforcement 28 30 13 4 17 9 0 63 23 48
2019 Communications or public affairs 33 34 12 11 2 5 2 72 14 47
2019 Access to information and privacy 45 13 6 3 3 12 18 83 9 33
2019 Science and technology 26 36 3 11 16 3 4 67 30 26
2019 Legal services 44 22 14 4 1 7 8 77 7 66
2019 Administration and operations 33 30 14 10 3 7 3 70 14 162
2019 Human resources 41 26 9 9 5 4 5 75 15 54
2019 Financial management 47 27 12 2 6 4 2 78 9 51
2019 Information management 40 20 20 0 4 13 3 71 5 27
2019 Information technology 38 28 24 2 4 2 2 69 6 50
2019 Policy 39 26 22 3 3 5 2 70 6 62
2019 Project management 40 12 16 9 10 9 3 60 22 32
2019 Other services to the public 48 21 19 13 0 0 0 69 13 22
2019 None of the above 29 25 11 7 14 14 0 63 25 56
2018 Client contact centre 17 25 7 7 12 25 8 62 28 28
2018 Federal regulators 24 31 16 15 7 5 2 59 24 60
2018 Compliance, inspection and enforcement 28 23 21 14 4 8 2 57 20 47
2018 Communications or public affairs 31 28 23 8 4 5 1 63 13 65
2018 Access to information and privacy 39 15 18 10 3 8 8 64 15 39
2018 Science and technology 24 30 13 11 14 8 0 58 27 23
2018 Legal services 32 29 18 9 4 6 2 66 14 50
2018 Administration and operations 31 29 18 9 4 6 4 66 14 164
2018 Human resources 30 32 15 15 0 6 2 68 16 42
2018 Financial management 42 25 13 9 0 4 6 76 10 61
2018 Information management 25 10 38 9 4 9 5 40 16 21
2018 Information technology 33 37 17 5 0 2 6 76 6 44
2018 Policy 14 25 16 18 13 8 5 45 36 71
2018 Project management 17 37 24 6 0 5 11 65 7 35
2018 Other services to the public 38 26 18 8 3 6 0 69 11 29
2018 None of the above 24 26 17 6 14 9 4 58 23 53
2017 Client contact centre 46 38 5 5 0 5 0 89 5 22
2017 Federal regulators 26 31 15 8 9 5 5 64 19 60
2017 Compliance, inspection and enforcement 44 21 10 13 6 2 5 69 20 41
2017 Communications or public affairs 30 23 21 6 12 5 4 58 19 61
2017 Access to information and privacy 37 13 25 12 5 7 0 54 19 26
2017 Science and technology 27 36 8 3 16 6 3 70 21 27
2017 Legal services 42 15 19 12 4 6 2 63 17 52
2017 Administration and operations 35 25 19 5 8 3 5 65 14 177
2017 Human resources 39 30 16 3 6 5 2 74 9 39
2017 Financial management 39 35 11 9 2 3 1 77 11 61
2017 Information management 28 19 18 5 5 22 5 63 12 21
2017 Information technology 33 31 13 3 4 8 8 76 9 51
2017 Policy 21 27 13 14 4 17 5 61 23 57
2017 Project management 27 31 11 6 22 0 4 60 29 41
2017 Other services to the public 29 35 8 8 0 16 4 80 10 25
2017 None of the above 35 31 8 8 12 2 4 70 22 51
2014 Client contact centre 30 20 13 20 13 0 3 52 34 30
2014 Federal regulators 33 29 14 6 6 2 10 70 14 63
2014 Compliance, inspection and enforcement 36 16 16 7 16 7 4 58 25 45
2014 Communications or public affairs 35 24 10 13 9 1 7 65 24 68
2014 Access to information and privacy 30 30 18 9 5 5 5 65 15 44
2014 Science and technology 25 38 6 6 13 0 13 71 21 16
2014 Legal services 42 28 5 5 3 8 9 85 10 86
2014 Administration and operations 29 28 14 14 9 4 2 61 24 288
2014 Human resources 40 28 12 6 6 4 4 74 13 50
2014 Financial management 39 27 18 2 8 6 0 71 10 51
2014 Information management 21 28 14 14 7 10 7 58 25 29
2014 Information technology 34 31 10 9 6 3 7 72 16 68
2014 Other services to the public 25 30 13 10 13 0 10 61 25 40
2014 None of the above 32 28 12 12 10 4 3 64 23 138

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 65 20 5 5 6 0 0 84 10 20
2020 Federal regulators 36 31 12 6 11 6 0 70 17 40
2020 Compliance, inspection and enforcement 47 24 15 9 5 0 0 71 14 58
2020 Communications or public affairs 43 29 14 7 5 0 2 73 13 55
2020 Access to information and privacy 51 31 5 2 5 5 2 88 7 43
2020 Science and technology 30 46 12 4 4 3 0 79 9 26
2020 Legal services 50 25 15 8 2 0 0 75 10 84
2020 Administration and operations 49 33 7 5 5 0 0 83 10 173
2020 Human resources 68 15 8 4 4 0 0 83 9 48
2020 Financial management 52 28 10 2 4 4 0 84 5 60
2020 Information management 53 28 3 10 0 3 3 87 10 31
2020 Information technology 41 50 3 3 4 0 0 91 6 52
2020 Policy 30 33 8 18 7 3 0 66 26 62
2020 Project management 38 32 12 11 3 2 2 73 14 43
2020 Other services to the public 46 27 12 8 4 3 0 75 12 30
2020 None of the above 52 20 13 11 2 2 0 73 13 62
2019 Client contact centre 54 16 17 4 4 0 4 74 9 23
2019 Federal regulators 39 38 7 8 4 0 4 80 13 58
2019 Compliance, inspection and enforcement 35 39 6 10 6 4 0 76 17 48
2019 Communications or public affairs 34 26 18 13 6 3 0 61 20 45
2019 Access to information and privacy 60 13 9 9 6 3 0 75 15 33
2019 Science and technology 34 33 4 8 8 4 9 77 18 26
2019 Legal services 54 23 7 10 2 5 0 80 13 66
2019 Administration and operations 48 28 7 9 6 1 1 77 16 161
2019 Human resources 75 18 2 2 4 0 0 93 5 54
2019 Financial management 58 31 10 0 0 2 0 90 0 51
2019 Information management 40 34 9 7 3 7 0 80 11 27
2019 Information technology 50 31 6 6 6 2 0 82 11 49
2019 Policy 49 23 15 3 2 8 0 78 5 62
2019 Project management 37 42 3 15 0 3 0 82 15 33
2019 Other services to the public 46 35 6 9 4 0 0 81 13 22
2019 None of the above 41 28 6 5 12 9 0 75 19 56
2018 Client contact centre 40 36 6 6 3 5 3 83 11 27
2018 Federal regulators 30 35 11 10 8 5 2 69 19 61
2018 Compliance, inspection and enforcement 41 33 14 5 6 2 0 75 11 48
2018 Communications or public affairs 46 21 10 16 3 3 2 69 20 66
2018 Access to information and privacy 44 33 5 10 3 3 2 81 14 39
2018 Science and technology 19 50 16 5 9 0 0 69 14 23
2018 Legal services 53 32 6 9 0 0 0 85 9 50
2018 Administration and operations 42 33 14 5 3 2 2 78 8 163
2018 Human resources 50 42 7 0 0 0 0 93 0 42
2018 Financial management 45 30 16 5 3 0 2 76 8 60
2018 Information management 55 30 0 10 5 0 0 85 15 20
2018 Information technology 36 42 8 10 0 4 0 81 10 44
2018 Policy 34 23 8 22 7 3 3 61 30 72
2018 Project management 19 26 25 15 7 5 3 49 24 35
2018 Other services to the public 49 39 8 0 4 0 0 88 4 28
2018 None of the above 41 30 4 14 7 2 2 74 23 54
2017 Client contact centre 34 27 30 6 4 0 0 60 9 22
2017 Federal regulators 33 32 14 15 5 2 0 66 20 60
2017 Compliance, inspection and enforcement 61 16 13 10 0 0 0 77 10 41
2017 Communications or public affairs 33 26 16 13 9 4 0 62 22 61
2017 Access to information and privacy 40 22 19 4 15 0 0 62 19 26
2017 Science and technology 41 30 11 3 7 5 3 77 11 27
2017 Legal services 50 27 7 14 2 0 0 77 16 52
2017 Administration and operations 46 31 12 7 2 1 1 78 10 177
2017 Human resources 51 37 5 0 3 4 0 91 3 38
2017 Financial management 43 34 9 7 1 5 0 82 9 61
2017 Information management 59 31 0 5 6 0 0 90 10 21
2017 Information technology 37 43 5 9 2 3 2 84 11 51
2017 Policy 39 34 5 8 4 11 0 82 13 57
2017 Project management 31 16 25 18 5 2 3 49 24 41
2017 Other services to the public 53 36 4 0 4 3 0 92 4 25
2017 None of the above 44 35 9 5 4 2 1 81 9 51
2014 Client contact centre 37 43 7 10 3 0 0 80 13 30
2014 Federal regulators 38 33 8 10 2 3 6 79 12 63
2014 Compliance, inspection and enforcement 53 18 9 11 2 0 7 76 14 45
2014 Communications or public affairs 46 31 10 7 4 1 0 78 12 68
2014 Access to information and privacy 36 20 16 16 5 7 0 61 22 44
2014 Science and technology 38 25 6 0 25 0 6 67 27 16
2014 Legal services 62 24 7 3 2 1 0 87 6 86
2014 Administration and operations 45 30 11 6 8 1 0 75 14 288
2014 Human resources 58 28 2 6 4 0 2 88 10 50
2014 Financial management 43 39 10 8 0 0 0 82 8 51
2014 Information management 38 31 14 10 3 3 0 71 14 29
2014 Information technology 49 34 3 7 6 1 0 84 13 68
2014 Other services to the public 43 38 10 3 3 0 5 84 5 40
2014 None of the above 45 33 10 6 3 2 1 80 9 138

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 72 9 10 4 0 5 0 85 5 21
2020 Federal regulators 26 35 18 10 8 3 0 62 19 40
2020 Compliance, inspection and enforcement 51 24 13 5 3 2 2 78 9 58
2020 Communications or public affairs 44 29 23 0 4 0 0 73 4 55
2020 Access to information and privacy 56 35 2 5 2 0 0 91 7 43
2020 Science and technology 30 41 8 16 4 0 0 71 21 26
2020 Legal services 54 23 18 2 1 1 0 78 3 85
2020 Administration and operations 50 29 13 3 4 1 0 80 8 172
2020 Human resources 54 28 6 8 2 2 0 83 11 48
2020 Financial management 48 35 16 0 0 2 0 84 0 60
2020 Information management 52 29 12 4 0 3 0 84 4 30
2020 Information technology 46 41 0 6 4 2 0 89 11 51
2020 Policy 33 28 21 8 7 3 0 63 15 62
2020 Project management 30 40 14 12 2 2 0 71 15 43
2020 Other services to the public 45 27 21 3 4 0 0 72 7 29
2020 None of the above 48 32 8 8 4 0 0 80 12 62
2019 Client contact centre 61 20 11 4 4 0 0 80 8 23
2019 Federal regulators 28 48 7 7 6 2 2 79 13 57
2019 Compliance, inspection and enforcement 32 46 14 4 2 2 0 80 6 48
2019 Communications or public affairs 29 30 23 13 4 2 0 60 17 47
2019 Access to information and privacy 54 21 16 9 0 0 0 75 9 33
2019 Science and technology 39 26 8 11 16 0 0 65 27 26
2019 Legal services 50 35 8 6 0 0 0 86 6 65
2019 Administration and operations 40 36 12 6 6 1 0 77 12 162
2019 Human resources 59 20 11 5 4 2 0 80 9 54
2019 Financial management 51 30 14 2 0 2 0 83 2 51
2019 Information management 38 34 15 3 3 7 0 77 7 27
2019 Information technology 51 27 12 4 4 2 0 80 8 49
2019 Policy 41 40 16 0 2 2 0 83 2 62
2019 Project management 34 27 24 9 7 0 0 60 16 33
2019 Other services to the public 46 29 21 4 0 0 0 75 4 22
2019 None of the above 46 14 13 12 11 4 0 62 24 56
2018 Client contact centre 37 39 15 0 7 3 0 78 7 27
2018 Federal regulators 28 23 31 10 5 3 0 53 15 61
2018 Compliance, inspection and enforcement 41 21 18 11 9 0 0 62 20 48
2018 Communications or public affairs 43 24 21 8 1 1 0 69 10 66
2018 Access to information and privacy 46 33 11 8 0 3 0 81 8 39
2018 Science and technology 39 28 13 11 9 0 0 67 20 23
2018 Legal services 47 29 4 6 12 2 0 77 19 50
2018 Administration and operations 37 36 16 8 2 1 0 74 10 161
2018 Human resources 35 36 20 5 0 4 0 75 5 42
2018 Financial management 49 35 8 3 3 1 0 85 6 61
2018 Information management 39 36 14 11 0 0 0 74 11 20
2018 Information technology 39 29 23 5 2 2 0 69 8 44
2018 Policy 34 28 11 18 8 1 0 63 26 72
2018 Project management 10 51 22 12 2 3 0 63 15 35
2018 Other services to the public 47 35 3 5 3 7 0 88 8 28
2018 None of the above 34 35 9 10 11 2 0 70 21 54

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 14 17 0 6 9 0 75 6 21
2020 Federal regulators 19 26 2 11 22 10 9 57 40 40
2020 Compliance, inspection and enforcement 32 17 19 8 12 7 5 56 23 58
2020 Communications or public affairs 41 18 19 4 9 9 0 65 14 55
2020 Access to information and privacy 43 24 9 2 9 7 5 76 13 42
2020 Science and technology 14 26 12 20 13 8 6 47 38 26
2020 Legal services 35 13 18 9 7 15 3 58 19 85
2020 Administration and operations 33 27 14 10 6 8 2 66 18 173
2020 Human resources 50 23 13 0 2 6 6 83 2 48
2020 Financial management 44 20 18 5 2 7 5 72 8 59
2020 Information management 32 25 24 7 7 6 0 60 14 31
2020 Information technology 38 26 13 0 8 15 0 75 9 52
2020 Policy 31 12 14 11 15 16 1 52 31 61
2020 Project management 24 28 14 16 7 8 2 58 26 42
2020 Other services to the public 40 20 16 14 4 8 0 64 19 30
2020 None of the above 34 17 20 3 10 7 8 61 15 62
2019 Client contact centre 45 13 4 12 8 13 6 71 24 23
2019 Federal regulators 20 15 13 12 15 14 12 47 36 57
2019 Compliance, inspection and enforcement 18 19 15 13 11 16 8 48 31 47
2019 Communications or public affairs 24 22 11 21 8 11 4 53 34 47
2019 Access to information and privacy 36 16 21 3 6 15 3 63 11 33
2019 Science and technology 34 16 23 5 8 10 4 59 15 26
2019 Legal services 33 15 18 9 6 15 4 59 18 65
2019 Administration and operations 31 24 14 6 15 9 1 61 23 161
2019 Human resources 52 22 13 5 2 3 2 78 8 54
2019 Financial management 35 27 18 5 4 12 0 70 10 51
2019 Information management 36 22 17 7 4 14 0 68 12 26
2019 Information technology 23 36 18 4 7 12 0 67 12 50
2019 Policy 24 25 20 9 3 13 5 61 15 61
2019 Project management 23 23 24 12 7 12 0 52 21 33
2019 Other services to the public 39 19 24 4 5 9 0 63 10 21
2019 None of the above 33 9 7 9 23 10 9 52 40 56
2018 Client contact centre 16 19 16 10 9 24 6 50 27 27
2018 Federal regulators 20 13 16 13 25 6 7 38 43 61
2018 Compliance, inspection and enforcement 24 20 21 12 15 0 8 48 30 48
2018 Communications or public affairs 31 23 13 11 12 10 0 60 26 66
2018 Access to information and privacy 18 19 23 10 5 21 5 49 20 39
2018 Science and technology 17 26 22 0 18 14 3 52 21 23
2018 Legal services 30 16 15 6 13 18 2 58 24 50
2018 Administration and operations 26 26 21 9 9 4 5 57 21 163
2018 Human resources 28 31 20 5 2 11 3 68 8 42
2018 Financial management 41 17 17 8 6 9 2 65 16 61
2018 Information management 23 27 19 0 10 14 6 63 13 20
2018 Information technology 24 23 12 15 4 20 2 60 24 44
2018 Policy 17 24 10 19 12 18 0 50 38 72
2018 Project management 9 14 24 11 15 24 3 32 35 35
2018 Other services to the public 31 14 19 18 0 14 3 55 22 28
2018 None of the above 19 15 11 7 20 15 13 47 37 54
2017 Client contact centre 12 18 33 0 15 15 8 39 19 22
2017 Federal regulators 19 18 12 15 25 8 3 42 45 60
2017 Compliance, inspection and enforcement 27 14 11 15 16 12 5 50 37 41
2017 Communications or public affairs 19 10 14 14 28 10 5 34 49 61
2017 Access to information and privacy 7 12 35 17 15 15 0 22 37 26
2017 Science and technology 16 32 6 5 15 23 3 65 26 27
2017 Legal services 28 12 15 9 14 12 10 51 29 52
2017 Administration and operations 25 25 17 11 10 11 2 56 23 177
2017 Human resources 39 15 18 7 8 6 8 62 17 39
2017 Financial management 25 24 17 12 3 8 11 60 19 61
2017 Information management 23 19 22 5 0 20 11 62 7 21
2017 Information technology 32 23 14 6 9 15 2 66 17 50
2017 Policy 25 16 11 20 4 24 0 54 31 57
2017 Project management 18 22 10 19 26 5 0 41 48 41
2017 Other services to the public 17 24 5 15 12 21 6 56 37 25
2017 None of the above 25 13 25 12 8 6 10 46 24 51
2014 Client contact centre 17 7 33 10 10 17 7 30 26 30
2014 Federal regulators 13 16 25 5 17 6 17 38 29 63
2014 Compliance, inspection and enforcement 31 7 13 13 18 9 9 46 38 45
2014 Communications or public affairs 16 18 26 18 4 10 7 41 27 68
2014 Access to information and privacy 18 11 11 18 23 16 2 36 50 44
2014 Science and technology 13 19 13 25 19 0 13 36 50 16
2014 Legal services 33 23 12 5 9 14 5 69 17 86
2014 Administration and operations 21 20 15 13 14 10 7 49 33 288
2014 Human resources 34 26 8 8 14 4 6 67 24 50
2014 Financial management 31 18 16 16 6 12 2 57 25 51
2014 Information management 24 14 21 7 10 17 7 50 23 29
2014 Information technology 26 24 12 13 7 15 3 61 25 68
2014 Other services to the public 25 20 15 10 10 5 15 56 25 40
2014 None of the above 17 12 20 14 14 14 10 37 37 138

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 72 28 0 0 0 0 0 100 0 21
2020 Federal regulators 38 41 3 11 8 0 0 79 18 40
2020 Compliance, inspection and enforcement 40 42 3 13 2 0 0 82 15 58
2020 Communications or public affairs 55 32 2 11 0 0 0 87 11 55
2020 Access to information and privacy 58 33 0 9 0 0 0 91 9 43
2020 Science and technology 30 42 4 24 0 0 0 72 24 26
2020 Legal services 38 49 6 7 0 0 0 87 7 85
2020 Administration and operations 56 35 4 5 2 0 0 90 6 174
2020 Human resources 52 38 4 6 0 0 0 90 6 48
2020 Financial management 59 30 3 7 0 0 0 90 7 60
2020 Information management 56 40 0 4 0 0 0 96 4 30
2020 Information technology 71 25 0 2 2 0 0 97 3 52
2020 Policy 29 48 3 15 5 0 0 77 20 61
2020 Project management 40 44 0 9 7 0 0 84 16 43
2020 Other services to the public 52 41 0 7 0 0 0 93 7 30
2020 None of the above 43 42 4 8 3 0 0 85 11 62

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 67 23 10 0 0 0 0 90 0 21
2020 Federal regulators 45 31 6 15 3 0 0 76 18 40
2020 Compliance, inspection and enforcement 46 35 7 10 0 0 2 83 10 58
2020 Communications or public affairs 45 40 0 15 0 0 0 85 15 55
2020 Access to information and privacy 42 33 9 9 2 0 5 78 12 43
2020 Science and technology 34 58 4 4 0 0 0 92 4 26
2020 Legal services 37 39 12 8 3 0 1 77 11 85
2020 Administration and operations 50 34 5 8 2 0 1 84 10 174
2020 Human resources 58 31 6 0 2 0 2 92 2 48
2020 Financial management 65 26 8 2 0 0 0 90 2 60
2020 Information management 58 36 3 4 0 0 0 93 4 31
2020 Information technology 49 46 0 2 2 0 2 96 4 52
2020 Policy 34 41 11 10 5 0 0 75 15 62
2020 Project management 51 28 0 16 2 0 3 81 19 42
2020 Other services to the public 46 45 9 0 0 0 0 91 0 29
2020 None of the above 40 40 14 3 3 0 0 80 6 62
2019 Client contact centre 69 31 0 0 0 0 0 100 0 23
2019 Federal regulators 49 31 7 9 5 0 0 80 14 58
2019 Compliance, inspection and enforcement 65 22 2 7 4 0 0 87 11 48
2019 Communications or public affairs 57 29 4 10 0 0 0 86 10 46
2019 Access to information and privacy 70 18 3 3 6 0 0 88 9 33
2019 Science and technology 49 31 4 12 5 0 0 80 16 26
2019 Legal services 64 27 5 3 0 0 1 92 3 66
2019 Administration and operations 68 20 2 8 3 0 0 88 10 159
2019 Human resources 74 17 2 6 2 0 0 91 7 54
2019 Financial management 80 11 0 7 2 0 0 91 9 51
2019 Information management 69 12 4 8 7 0 0 81 15 27
2019 Information technology 59 25 3 10 2 0 0 84 12 50
2019 Policy 48 35 3 12 1 0 0 83 14 62
2019 Project management 52 36 3 3 6 0 0 88 9 33
2019 Other services to the public 65 18 0 13 4 0 0 83 17 22
2019 None of the above 68 18 5 7 2 0 0 85 9 56
2017 Client contact centre 51 39 0 10 0 0 0 90 10 22
2017 Federal regulators 52 29 6 6 7 0 0 81 13 60
2017 Compliance, inspection and enforcement 63 21 0 14 2 0 0 84 16 41
2017 Communications or public affairs 57 23 6 8 5 0 0 80 13 61
2017 Access to information and privacy 34 34 0 20 12 0 0 68 32 26
2017 Science and technology 49 31 12 3 5 0 0 80 8 27
2017 Legal services 51 41 6 0 2 0 0 92 2 51
2017 Administration and operations 65 25 1 6 3 0 0 89 9 177
2017 Human resources 69 22 2 4 3 0 0 91 6 39
2017 Financial management 70 23 2 4 2 0 0 93 5 60
2017 Information management 55 35 6 5 0 0 0 90 5 21
2017 Information technology 62 21 9 6 2 0 0 83 8 51
2017 Policy 56 18 6 12 8 0 0 74 20 57
2017 Project management 47 25 12 7 8 0 0 73 15 41
2017 Other services to the public 57 33 0 6 4 0 0 90 10 25
2017 None of the above 62 27 2 7 2 0 0 89 9 51
2014 Client contact centre 53 23 17 7 0 0 0 77 7 30
2014 Federal regulators 51 25 3 8 5 0 8 83 14 63
2014 Compliance, inspection and enforcement 53 24 7 4 7 0 4 81 12 45
2014 Communications or public affairs 56 25 9 3 6 0 1 82 9 68
2014 Access to information and privacy 27 16 5 14 39 0 0 43 52 44
2014 Science and technology 44 19 0 13 25 0 0 63 38 16
2014 Legal services 71 20 2 7 0 0 0 91 7 86
2014 Administration and operations 62 25 4 6 3 0 0 87 9 288
2014 Human resources 60 26 2 10 2 0 0 86 12 50
2014 Financial management 65 25 2 6 2 0 0 90 8 51
2014 Information management 41 34 3 7 10 0 3 79 18 29
2014 Information technology 59 28 7 3 3 0 0 87 6 68
2014 Other services to the public 58 28 5 5 3 0 3 87 8 40
2014 None of the above 52 27 6 10 4 0 1 79 15 137

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 66 19 15 0 0 0 0 85 0 21
2020 Federal regulators 43 32 11 12 3 0 0 74 14 38
2020 Compliance, inspection and enforcement 48 33 9 10 0 0 0 82 10 58
2020 Communications or public affairs 61 30 7 2 0 0 0 91 2 54
2020 Access to information and privacy 51 28 2 14 2 0 2 81 17 43
2020 Science and technology 40 40 17 0 0 0 3 82 0 25
2020 Legal services 59 28 3 8 2 0 0 87 10 84
2020 Administration and operations 59 28 6 5 3 0 0 87 7 173
2020 Human resources 67 26 4 2 0 0 0 94 2 47
2020 Financial management 69 23 5 4 0 0 0 92 4 60
2020 Information management 59 29 12 0 0 0 0 88 0 31
2020 Information technology 50 40 4 2 4 0 0 90 6 52
2020 Policy 42 39 2 14 2 1 0 82 17 62
2020 Project management 43 40 4 9 3 0 0 83 12 41
2020 Other services to the public 45 44 10 0 0 0 0 90 0 29
2020 None of the above 45 41 8 5 2 0 0 85 6 60
2019 Client contact centre 71 21 4 4 0 0 0 92 4 23
2019 Federal regulators 67 25 3 6 0 0 0 91 6 57
2019 Compliance, inspection and enforcement 68 17 2 9 4 0 0 85 13 48
2019 Communications or public affairs 57 33 4 4 0 0 2 91 4 46
2019 Access to information and privacy 70 21 6 3 0 0 0 91 3 33
2019 Science and technology 53 19 8 19 0 0 0 72 19 26
2019 Legal services 66 24 5 3 0 0 1 92 3 65
2019 Administration and operations 65 25 4 4 2 0 0 90 6 162
2019 Human resources 79 17 4 0 0 0 0 96 0 53
2019 Financial management 74 18 3 4 2 0 0 92 5 51
2019 Information management 69 20 11 0 0 0 0 89 0 26
2019 Information technology 62 26 10 2 0 0 0 88 2 50
2019 Policy 48 38 7 7 0 0 0 86 7 62
2019 Project management 49 38 6 6 0 0 0 88 6 33
2019 Other services to the public 52 36 4 8 0 0 0 88 8 22
2019 None of the above 65 21 7 4 3 0 0 86 7 54
2017 Client contact centre 55 34 0 10 0 0 0 90 10 22
2017 Federal regulators 62 30 5 3 0 0 0 92 3 60
2017 Compliance, inspection and enforcement 58 36 0 3 3 0 0 94 6 41
2017 Communications or public affairs 53 36 6 4 1 0 0 89 5 61
2017 Access to information and privacy 59 21 11 5 0 4 0 83 5 26
2017 Science and technology 48 40 0 7 5 0 0 88 12 27
2017 Legal services 57 34 4 4 0 2 0 92 4 52
2017 Administration and operations 53 31 10 3 3 0 0 84 6 176
2017 Human resources 72 20 3 3 3 0 0 92 5 39
2017 Financial management 74 24 3 0 0 0 0 97 0 61
2017 Information management 82 18 0 0 0 0 0 100 0 21
2017 Information technology 60 33 7 0 0 0 0 93 0 51
2017 Policy 50 27 12 6 4 0 0 77 10 57
2017 Project management 42 28 7 16 6 0 0 71 22 41
2017 Other services to the public 47 38 11 4 0 0 0 85 4 25
2017 None of the above 59 30 8 2 0 0 0 90 2 51
2014 Client contact centre 33 53 10 3 0 0 0 87 3 30
2014 Federal regulators 51 30 8 2 3 0 6 86 5 63
2014 Compliance, inspection and enforcement 53 33 0 7 2 2 2 91 9 45
2014 Communications or public affairs 58 27 12 3 0 0 0 85 3 67
2014 Access to information and privacy 45 20 18 9 7 0 0 66 16 44
2014 Science and technology 56 25 0 13 6 0 0 81 19 16
2014 Legal services 73 21 5 1 0 0 0 94 1 86
2014 Administration and operations 55 31 7 6 1 0 0 86 7 288
2014 Human resources 68 28 4 0 0 0 0 96 0 50
2014 Financial management 75 24 0 2 0 0 0 98 2 51
2014 Information management 55 38 3 3 0 0 0 93 3 29
2014 Information technology 59 29 6 4 0 1 0 90 4 68
2014 Other services to the public 58 33 3 5 0 0 3 92 5 40
2014 None of the above 62 27 5 4 2 0 1 89 6 138

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 86 9 5 0 0 0 0 95 0 21
2020 Federal regulators 76 18 0 0 3 3 0 97 3 39
2020 Compliance, inspection and enforcement 73 21 2 5 0 0 0 93 5 58
2020 Communications or public affairs 87 13 0 0 0 0 0 100 0 55
2020 Access to information and privacy 85 10 2 2 0 0 0 95 2 42
2020 Science and technology 65 29 3 3 0 0 0 94 3 26
2020 Legal services 77 12 3 5 1 2 0 92 6 85
2020 Administration and operations 81 12 4 1 1 0 1 95 2 173
2020 Human resources 84 10 6 0 0 0 0 94 0 48
2020 Financial management 75 19 3 0 4 0 0 93 4 60
2020 Information management 78 17 0 6 0 0 0 94 6 31
2020 Information technology 81 15 2 0 2 0 0 97 2 52
2020 Policy 82 12 3 0 3 0 0 93 3 61
2020 Project management 70 19 2 2 0 7 0 95 2 43
2020 Other services to the public 80 20 0 0 0 0 0 100 0 30
2020 None of the above 77 20 2 0 1 0 0 97 1 62
2017 Client contact centre 84 16 0 0 0 0 0 100 0 22
2017 Federal regulators 78 19 2 0 0 0 2 98 0 60
2017 Compliance, inspection and enforcement 76 17 5 0 0 2 0 95 0 41
2017 Communications or public affairs 74 18 5 0 1 2 0 93 1 61
2017 Access to information and privacy 71 17 4 4 5 0 0 88 9 26
2017 Science and technology 76 21 4 0 0 0 0 96 0 27
2017 Legal services 72 23 0 4 0 2 0 96 4 51
2017 Administration and operations 80 14 1 1 1 1 1 96 2 176
2017 Human resources 87 8 0 5 0 0 0 95 5 39
2017 Financial management 86 9 4 0 0 1 0 96 0 61
2017 Information management 70 19 0 5 0 0 6 94 6 21
2017 Information technology 76 24 0 0 0 0 0 100 0 51
2017 Policy 82 10 5 2 2 0 0 92 4 57
2017 Project management 64 24 4 3 3 0 2 90 6 41
2017 Other services to the public 74 17 8 0 0 0 0 92 0 25
2017 None of the above 61 23 11 0 4 0 0 85 4 50
2014 Client contact centre 67 23 3 3 0 0 3 93 3 30
2014 Federal regulators 79 10 3 2 0 0 6 95 2 63
2014 Compliance, inspection and enforcement 78 13 4 0 2 0 2 93 2 45
2014 Communications or public affairs 81 15 0 4 0 0 0 96 4 67
2014 Access to information and privacy 61 25 9 0 5 0 0 86 5 44
2014 Science and technology 75 13 6 6 0 0 0 88 6 16
2014 Legal services 81 16 1 1 0 0 0 98 1 86
2014 Administration and operations 76 17 2 3 2 0 1 93 5 288
2014 Human resources 80 16 4 0 0 0 0 96 0 50
2014 Financial management 86 8 4 2 0 0 0 94 2 51
2014 Information management 72 21 7 0 0 0 0 93 0 29
2014 Information technology 78 19 3 0 0 0 0 97 0 68
2014 Other services to the public 80 15 3 3 0 0 0 95 3 40
2014 None of the above 70 22 3 1 3 1 1 93 4 138

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 72 9 19 0 0 0 0 81 0 21
2020 Federal regulators 27 18 8 5 26 0 16 53 37 40
2020 Compliance, inspection and enforcement 50 19 9 7 7 6 2 75 15 58
2020 Communications or public affairs 54 20 15 7 2 2 0 75 10 54
2020 Access to information and privacy 80 13 2 2 2 0 0 93 5 42
2020 Science and technology 40 24 24 0 4 0 8 70 4 26
2020 Legal services 64 20 10 2 4 0 0 84 6 85
2020 Administration and operations 59 22 10 2 3 2 1 84 5 174
2020 Human resources 55 20 5 6 7 2 5 81 14 48
2020 Financial management 64 19 5 2 7 0 4 86 9 60
2020 Information management 55 19 6 6 4 7 4 82 11 31
2020 Information technology 69 23 2 0 2 2 2 96 2 52
2020 Policy 40 28 15 5 2 3 8 76 8 62
2020 Project management 31 25 18 5 2 8 12 70 8 43
2020 Other services to the public 58 22 10 0 0 6 4 89 0 30
2020 None of the above 35 35 12 5 2 10 1 79 7 62
2019 Client contact centre 84 12 0 4 0 0 0 96 4 23
2019 Federal regulators 36 25 10 2 12 8 8 72 16 57
2019 Compliance, inspection and enforcement 69 13 11 0 5 0 3 84 5 48
2019 Communications or public affairs 63 13 11 7 0 5 3 81 7 47
2019 Access to information and privacy 78 10 9 0 0 3 0 91 0 33
2019 Science and technology 35 36 17 3 0 4 5 78 4 25
2019 Legal services 65 24 7 1 0 0 2 91 1 66
2019 Administration and operations 56 24 6 5 4 2 3 85 9 162
2019 Human resources 66 3 10 6 2 5 6 79 10 54
2019 Financial management 53 23 4 2 6 6 5 86 10 51
2019 Information management 62 18 12 4 0 0 3 83 5 27
2019 Information technology 64 21 9 0 7 0 0 85 7 50
2019 Policy 51 24 15 3 5 2 0 76 9 62
2019 Project management 45 18 9 6 9 9 4 72 17 33
2019 Other services to the public 46 30 9 5 0 0 10 84 6 22
2019 None of the above 52 21 12 3 4 5 2 79 8 56

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 21
2020 Federal regulators 22 78 40
2020 Compliance, inspection and enforcement 10 90 58
2020 Administration and operations 6 94 174
2020 Policy 13 87 62
2020 Project management 14 86 43
2020 None of the above 12 88 62
2019 Federal regulators 16 84 58
2019 Administration and operations 11 89 162
2019 Information technology 11 89 50
2019 Project management 22 78 33
2019 None of the above 17 83 55
2018 Federal regulators 15 85 60
2018 Compliance, inspection and enforcement 12 88 48
2018 Communications or public affairs 13 87 66
2018 Access to information and privacy 21 79 38
2018 Science and technology 25 75 23
2018 Legal services 10 90 50
2018 Administration and operations 11 89 164
2018 Human resources 11 89 42
2018 Financial management 9 91 61
2018 Policy 29 71 72
2018 None of the above 14 86 54

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 40 60 17
2019 None of the above 50 50 10
2018 Administration and operations 58 42 20
2018 Policy 54 46 21

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 61 39 17
2018 Administration and operations 56 44 20
2018 Policy 66 34 21

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10
2019 Administration and operations 0 100 17
2019 None of the above 0 100 10
2018 Policy 0 100 21

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 10
2018 Policy 0 100 21

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 17
2019 None of the above 0 100 10
2018 Administration and operations 0 100 20
2018 Policy 0 100 21

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10
2019 Administration and operations 0 100 17
2019 None of the above 0 100 10
2018 Administration and operations 0 100 20
2018 Policy 0 100 21

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 42 58 17
2018 Administration and operations 47 53 19
2018 Policy 66 34 21

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 28 72 17
2018 Administration and operations 42 58 19
2018 Policy 44 56 21

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 32 68 17
2019 None of the above 51 49 10
2018 Administration and operations 57 43 19
2018 Policy 38 62 21

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 44 56 17
2018 Administration and operations 34 66 19
2018 Policy 36 64 21

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 34 66 17
2018 Administration and operations 62 38 19
2018 Policy 38 62 21

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 64 36 17
2019 None of the above 49 51 10
2018 Administration and operations 63 37 19
2018 Policy 63 37 21

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 27 73 17
2018 Administration and operations 48 52 19
2018 Policy 63 37 21

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10
2019 None of the above 0 100 10
2018 Administration and operations 0 100 19
2018 Policy 0 100 21

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10
2018 Policy 0 100 21

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10
2019 None of the above 0 100 10
2018 Administration and operations 0 100 19

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 47 53 10
2019 Administration and operations 37 63 17
2018 Administration and operations 45 55 19
2018 Policy 37 63 21

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 31 69 17
2018 Administration and operations 23 77 19

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 35 65 17
2019 None of the above 51 49 10
2018 Administration and operations 58 42 20
2018 Policy 70 30 21

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 27 73 20
2018 Policy 28 72 21

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 10
2018 Policy 20 80 21

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 17
2019 None of the above 0 100 10

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 17
2019 None of the above 0 100 10

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10
2018 Policy 0 100 21

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 10

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 17
2018 Administration and operations 0 100 20

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 45 55 17
2018 Administration and operations 32 68 20
2018 Policy 26 74 21

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Policy 33 67 21

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10
2018 Administration and operations 0 100 19

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Policy 21 79 21

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10
2018 Policy 0 100 21

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 23 77 19
2018 Policy 36 64 21

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 40 60 19
2018 Policy 48 52 21

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 61 39 19
2018 Policy 53 47 21

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 19

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 18 15 11 0 0 37 20 76 0 21
2020 Federal regulators 24 19 5 8 22 14 7 56 38 40
2020 Compliance, inspection and enforcement 27 9 16 4 2 33 10 63 9 58
2020 Communications or public affairs 23 17 8 4 2 35 12 75 11 55
2020 Access to information and privacy 35 7 12 0 7 28 11 69 11 43
2020 Science and technology 25 14 21 8 8 19 3 51 22 25
2020 Legal services 26 11 12 2 1 40 7 70 7 85
2020 Administration and operations 25 16 12 3 3 34 7 69 11 174
2020 Human resources 46 15 10 4 0 18 7 82 6 48
2020 Financial management 36 16 8 6 0 20 13 79 8 60
2020 Information management 27 20 12 0 3 25 13 75 5 31
2020 Information technology 34 16 7 9 4 28 2 71 18 52
2020 Policy 19 10 18 5 12 28 8 45 26 62
2020 Project management 25 15 16 5 2 29 8 64 11 43
2020 Other services to the public 38 3 20 0 4 21 14 64 6 30
2020 None of the above 31 18 11 5 5 24 6 71 14 62
2019 Client contact centre 23 8 17 0 4 30 18 59 8 23
2019 Federal regulators 25 17 13 11 6 21 8 59 23 58
2019 Compliance, inspection and enforcement 27 11 13 6 4 29 10 62 17 48
2019 Communications or public affairs 16 22 15 8 4 31 4 58 19 47
2019 Access to information and privacy 18 12 15 3 3 40 9 59 12 33
2019 Science and technology 28 19 8 8 16 22 0 60 30 26
2019 Legal services 30 7 7 5 3 31 17 71 14 66
2019 Administration and operations 25 15 22 3 5 22 8 57 12 162
2019 Human resources 43 10 11 3 2 20 11 76 8 54
2019 Financial management 37 6 19 2 0 33 4 68 3 51
2019 Information management 39 11 0 8 3 29 10 82 18 27
2019 Information technology 16 22 9 2 4 35 11 72 10 50
2019 Policy 21 16 16 6 3 23 15 60 14 62
2019 Project management 17 15 24 6 4 26 9 48 15 33
2019 Other services to the public 38 14 25 4 5 9 5 61 10 22
2019 None of the above 20 2 16 3 12 32 15 41 29 56
2018 Client contact centre 8 7 14 3 9 36 23 36 30 28
2018 Federal regulators 20 10 21 8 5 31 5 47 20 61
2018 Compliance, inspection and enforcement 24 14 18 16 6 19 2 49 28 48
2018 Communications or public affairs 22 12 20 9 4 25 9 51 19 66
2018 Access to information and privacy 19 13 21 10 8 26 3 45 26 38
2018 Science and technology 21 14 22 11 14 11 7 42 31 23
2018 Legal services 27 8 10 4 6 29 15 63 19 50
2018 Administration and operations 24 16 19 3 6 24 7 58 14 163
2018 Human resources 37 26 8 4 0 20 4 84 6 42
2018 Financial management 30 18 10 5 3 26 10 73 12 61
2018 Information management 22 15 27 0 0 26 10 58 0 21
2018 Information technology 24 21 13 5 0 31 7 72 8 44
2018 Policy 13 9 15 7 14 35 8 38 36 71
2018 Project management 10 8 24 0 12 34 12 34 22 34
2018 Other services to the public 34 22 17 3 7 15 3 68 12 29
2018 None of the above 18 18 16 6 11 25 6 52 24 54
2017 Client contact centre 12 24 20 9 0 15 19 55 14 21
2017 Federal regulators 23 9 20 9 6 27 5 48 22 60
2017 Compliance, inspection and enforcement 32 14 10 9 5 31 0 65 20 41
2017 Communications or public affairs 6 13 22 14 7 28 10 31 33 61
2017 Access to information and privacy 14 7 15 11 10 30 13 37 37 26
2017 Science and technology 17 8 8 0 15 39 14 53 31 27
2017 Legal services 23 9 4 6 10 30 18 62 31 52
2017 Administration and operations 22 14 19 8 6 22 10 52 21 177
2017 Human resources 35 24 20 0 3 9 9 72 3 39
2017 Financial management 32 21 8 7 2 24 6 76 12 61
2017 Information management 20 14 9 5 0 32 21 71 10 21
2017 Information technology 18 14 13 2 2 26 25 65 8 51
2017 Policy 12 13 15 7 2 38 13 51 19 57
2017 Project management 7 15 26 11 17 15 9 29 36 41
2017 Other services to the public 31 0 9 11 4 35 9 56 28 25
2017 None of the above 16 15 20 6 9 19 16 47 22 51
2014 Client contact centre 10 17 33 0 3 17 20 42 5 30
2014 Federal regulators 19 8 16 13 5 27 13 45 29 63
2014 Compliance, inspection and enforcement 24 13 4 9 7 27 16 65 27 45
2014 Communications or public affairs 15 21 4 13 3 38 6 63 29 68
2014 Access to information and privacy 14 11 23 9 9 27 7 38 28 44
2014 Science and technology 19 6 6 6 13 25 25 50 38 16
2014 Legal services 23 19 7 3 1 35 12 78 9 86
2014 Administration and operations 21 11 19 9 7 25 8 47 24 288
2014 Human resources 22 20 16 8 6 20 8 58 19 50
2014 Financial management 33 10 22 6 0 22 8 61 8 51
2014 Information management 10 10 14 7 7 34 17 43 29 29
2014 Information technology 19 16 15 4 6 31 9 59 17 68
2014 Other services to the public 23 10 13 5 13 26 10 52 28 39
2014 None of the above 18 14 15 10 5 26 12 51 25 137

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 27 10 0 0 9 5 88 0 21
2020 Federal regulators 38 17 13 8 19 2 2 58 28 39
2020 Compliance, inspection and enforcement 55 20 17 5 2 2 0 76 7 58
2020 Communications or public affairs 42 33 12 2 2 9 0 82 5 55
2020 Access to information and privacy 56 21 2 2 5 12 2 89 8 43
2020 Science and technology 24 32 29 8 4 3 0 58 13 26
2020 Legal services 45 26 16 1 2 10 0 79 4 85
2020 Administration and operations 48 22 16 3 3 8 0 77 6 174
2020 Human resources 57 20 13 7 0 4 0 80 7 48
2020 Financial management 46 31 12 2 0 7 2 84 2 59
2020 Information management 42 21 19 3 0 15 0 74 3 31
2020 Information technology 50 26 7 9 2 6 0 80 12 52
2020 Policy 22 20 22 7 7 22 0 54 18 62
2020 Project management 35 30 14 7 3 12 0 74 11 43
2020 Other services to the public 55 25 6 3 4 4 3 86 7 30
2020 None of the above 46 26 12 5 3 7 0 78 9 62
2019 Client contact centre 49 21 9 4 0 17 0 84 5 23
2019 Federal regulators 36 29 16 9 4 5 2 70 14 58
2019 Compliance, inspection and enforcement 38 38 7 2 4 12 0 86 7 48
2019 Communications or public affairs 30 30 19 7 4 11 0 67 13 47
2019 Access to information and privacy 42 31 6 6 3 12 0 83 10 33
2019 Science and technology 43 17 16 4 16 3 0 63 21 26
2019 Legal services 54 20 10 4 0 9 2 84 5 66
2019 Administration and operations 48 25 10 4 4 7 2 80 9 162
2019 Human resources 56 31 4 2 2 6 0 92 4 54
2019 Financial management 52 23 15 0 0 11 0 84 0 51
2019 Information management 61 15 11 0 3 10 0 84 4 27
2019 Information technology 40 37 13 0 5 4 0 80 6 50
2019 Policy 42 30 12 3 1 12 0 82 5 62
2019 Project management 34 30 15 6 4 9 3 72 11 33
2019 Other services to the public 52 15 14 15 0 4 0 70 15 22
2019 None of the above 43 11 18 8 8 13 0 61 19 56
2018 Client contact centre 33 24 13 0 9 17 3 72 12 27
2018 Federal regulators 20 28 22 11 5 13 2 56 19 61
2018 Compliance, inspection and enforcement 36 15 23 8 12 6 0 54 21 48
2018 Communications or public affairs 36 24 22 4 2 11 0 68 8 66
2018 Access to information and privacy 31 37 19 5 3 5 0 72 8 38
2018 Science and technology 36 15 31 0 14 3 0 53 15 23
2018 Legal services 54 18 4 7 7 11 0 80 15 50
2018 Administration and operations 39 28 21 1 3 9 0 72 5 161
2018 Human resources 46 37 13 2 0 2 0 85 2 42
2018 Financial management 46 33 11 3 0 8 0 85 3 61
2018 Information management 35 37 13 10 0 5 0 76 10 21
2018 Information technology 35 36 9 2 0 19 0 87 3 44
2018 Policy 36 15 14 12 8 14 0 60 24 71
2018 Project management 23 32 22 7 7 8 0 60 16 34
2018 Other services to the public 47 29 8 6 3 8 0 82 9 29
2018 None of the above 37 32 6 7 8 9 0 76 17 54
2017 Client contact centre 35 28 13 9 0 9 5 74 10 22
2017 Federal regulators 34 24 22 5 3 12 0 66 10 60
2017 Compliance, inspection and enforcement 39 16 22 6 8 9 0 60 16 41
2017 Communications or public affairs 26 16 24 12 9 12 0 48 24 61
2017 Access to information and privacy 18 4 39 13 5 15 6 28 23 25
2017 Science and technology 40 13 17 0 15 15 0 63 17 27
2017 Legal services 45 16 12 10 8 8 0 67 20 52
2017 Administration and operations 37 24 17 4 7 10 0 69 12 177
2017 Human resources 47 31 12 5 3 2 0 79 8 39
2017 Financial management 46 29 6 5 1 11 2 86 7 61
2017 Information management 28 47 4 5 0 15 0 89 5 21
2017 Information technology 41 26 11 3 2 12 4 80 7 51
2017 Policy 28 19 20 9 0 21 2 62 12 57
2017 Project management 21 36 17 15 8 2 0 58 24 41
2017 Other services to the public 39 12 17 5 8 20 0 63 16 25
2017 None of the above 36 24 21 4 9 6 0 64 13 51
2014 Client contact centre 23 33 20 3 3 7 10 68 8 30
2014 Federal regulators 29 29 17 8 3 14 0 67 13 63
2014 Compliance, inspection and enforcement 38 24 9 9 7 11 2 72 18 45
2014 Communications or public affairs 25 25 9 16 3 22 0 64 25 68
2014 Access to information and privacy 18 27 23 7 9 11 5 54 19 44
2014 Science and technology 38 13 19 13 13 6 0 53 27 16
2014 Legal services 50 24 12 2 2 9 0 82 5 86
2014 Administration and operations 33 25 17 8 6 11 1 65 15 288
2014 Human resources 34 36 14 6 2 6 2 76 9 50
2014 Financial management 43 24 22 4 0 8 0 72 4 51
2014 Information management 21 28 31 3 7 10 0 54 12 29
2014 Information technology 35 29 22 3 1 6 3 71 5 68
2014 Other services to the public 40 23 13 5 5 13 3 74 12 40
2014 None of the above 31 20 20 7 5 15 2 62 14 137

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 21
2020 Federal regulators 19 81 40
2020 Compliance, inspection and enforcement 11 89 58
2020 Administration and operations 4 96 173
2020 Human resources 0 100 48
2020 None of the above 11 89 62
2019 Client contact centre 0 100 23
2019 Federal regulators 10 90 57
2019 Administration and operations 6 94 162
2019 Policy 8 92 62
2019 None of the above 9 91 55
2018 Federal regulators 10 90 61
2018 Legal services 10 90 50
2018 Administration and operations 6 94 165
2018 Human resources 0 100 42
2018 Information management 0 100 21
2018 Policy 7 93 72
2018 Other services to the public 0 100 29

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10
2018 Administration and operations 0 100 10

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10
2018 Administration and operations 0 100 10

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10
2018 Administration and operations 0 100 10

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10
2018 Administration and operations 0 100 10

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10
2018 Administration and operations 0 100 10

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10
2018 Administration and operations 0 100 10

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10
2018 Administration and operations 0 100 10

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10
2018 Administration and operations 0 100 10

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10
2018 Administration and operations 0 100 10

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 53 47 10

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10
2018 Administration and operations 0 100 10

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 10

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10
2018 Administration and operations 0 100 10

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10
2018 Administration and operations 0 100 10

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10
2018 Administration and operations 0 100 10

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 52 48 10

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 10

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 10

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10
2018 Administration and operations 0 100 10

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10
2018 Administration and operations 0 100 10

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 10

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10
2018 Administration and operations 0 100 10

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10
2018 Administration and operations 0 100 10

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 10

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 10

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10
2018 Administration and operations 0 100 10

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 49 51 10

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 10

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 10 19 0 0 23 24 64 0 21
2020 Federal regulators 24 16 15 5 14 19 7 53 26 40
2020 Compliance, inspection and enforcement 29 8 17 2 2 37 7 65 6 58
2020 Communications or public affairs 20 18 8 0 0 43 12 83 0 54
2020 Access to information and privacy 37 7 12 2 2 31 9 73 8 43
2020 Science and technology 30 23 12 8 8 19 0 65 20 26
2020 Legal services 26 6 17 0 1 39 10 63 2 85
2020 Administration and operations 26 13 13 5 1 38 5 68 10 173
2020 Human resources 43 11 14 4 0 23 4 74 6 47
2020 Financial management 31 19 12 0 0 27 12 81 0 60
2020 Information management 32 13 16 0 0 28 11 74 0 31
2020 Information technology 43 12 12 0 2 30 2 80 3 51
2020 Policy 16 10 20 3 7 38 6 46 18 62
2020 Project management 27 12 20 2 5 23 10 60 11 43
2020 Other services to the public 35 3 20 0 4 29 9 62 6 30
2020 None of the above 39 12 14 3 3 24 4 72 9 62
2019 Client contact centre 40 4 13 0 4 27 13 72 7 23
2019 Federal regulators 23 13 14 5 6 31 8 59 18 58
2019 Compliance, inspection and enforcement 27 14 11 4 2 30 12 70 11 48
2019 Communications or public affairs 18 15 17 3 2 39 6 61 8 47
2019 Access to information and privacy 27 0 12 0 3 46 12 64 7 33
2019 Science and technology 28 4 19 0 16 29 5 47 24 26
2019 Legal services 26 7 10 2 1 36 18 72 7 66
2019 Administration and operations 26 12 20 2 5 24 11 60 10 161
2019 Human resources 47 9 9 2 4 18 11 79 8 54
2019 Financial management 33 12 17 0 0 37 2 72 0 51
2019 Information management 27 8 4 4 0 43 14 80 10 27
2019 Information technology 22 18 8 0 2 37 14 80 4 50
2019 Policy 18 14 16 3 1 37 11 61 9 62
2019 Project management 19 12 27 6 4 25 6 46 14 33
2019 Other services to the public 40 13 20 5 0 23 0 68 6 22
2019 None of the above 18 4 14 2 9 33 21 47 22 56
2018 Client contact centre 11 7 14 0 9 48 11 44 22 28
2018 Federal regulators 23 6 23 5 3 33 6 49 13 61
2018 Compliance, inspection and enforcement 34 4 26 7 2 25 3 52 12 48
2018 Communications or public affairs 17 14 20 4 1 36 8 54 10 65
2018 Access to information and privacy 20 10 21 3 3 39 5 54 9 39
2018 Science and technology 21 0 22 0 9 42 7 40 17 23
2018 Legal services 23 8 8 2 6 42 11 65 17 50
2018 Administration and operations 25 14 23 1 3 25 8 59 6 164
2018 Human resources 42 26 8 2 0 20 2 87 3 42
2018 Financial management 26 16 8 3 3 34 10 75 11 60
2018 Information management 22 15 13 0 0 41 9 73 0 21
2018 Information technology 21 21 13 0 0 36 9 76 0 44
2018 Policy 13 9 18 3 3 44 9 47 14 72
2018 Project management 16 13 21 0 7 35 8 51 12 35
2018 Other services to the public 38 16 13 0 0 29 3 81 0 29
2018 None of the above 21 11 18 2 4 35 9 56 11 53
2017 Client contact centre 17 5 33 0 0 22 23 40 0 22
2017 Federal regulators 23 14 13 5 5 34 5 61 17 60
2017 Compliance, inspection and enforcement 26 7 15 0 2 44 5 65 5 41
2017 Communications or public affairs 5 14 21 3 0 45 12 44 8 61
2017 Access to information and privacy 18 10 7 10 0 48 7 62 22 26
2017 Science and technology 13 14 5 0 12 41 15 62 27 27
2017 Legal services 20 6 9 4 4 37 19 60 19 52
2017 Administration and operations 20 14 17 4 3 30 12 58 12 177
2017 Human resources 36 20 15 0 3 12 13 76 4 39
2017 Financial management 37 13 13 2 0 23 12 77 2 61
2017 Information management 19 18 5 5 0 40 13 81 10 21
2017 Information technology 24 11 8 0 0 37 19 82 0 51
2017 Policy 8 12 13 2 0 47 18 59 5 57
2017 Project management 9 15 30 5 6 29 5 37 17 41
2017 Other services to the public 31 4 9 0 4 42 9 73 9 25
2017 None of the above 14 13 24 0 2 35 12 51 4 51
2014 Client contact centre 17 10 23 0 3 27 20 50 6 30
2014 Federal regulators 19 6 19 6 5 32 13 46 20 63
2014 Compliance, inspection and enforcement 27 9 13 2 4 29 16 64 12 45
2014 Communications or public affairs 15 24 10 1 0 35 15 76 3 68
2014 Access to information and privacy 11 7 27 2 5 43 5 35 13 44
2014 Science and technology 19 13 13 0 6 25 25 63 13 16
2014 Legal services 22 12 6 1 0 42 17 83 3 86
2014 Administration and operations 20 13 20 2 3 30 11 56 9 288
2014 Human resources 26 20 20 0 0 20 14 70 0 50
2014 Financial management 35 14 10 4 2 27 8 76 9 51
2014 Information management 14 14 14 3 3 38 14 57 14 29
2014 Information technology 24 12 12 0 1 41 10 73 3 68
2014 Other services to the public 18 10 10 0 8 44 10 61 17 39
2014 None of the above 15 13 17 4 1 34 16 57 10 137

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 14 27 0 0 5 5 70 0 21
2020 Federal regulators 34 22 19 3 17 3 2 59 21 38
2020 Compliance, inspection and enforcement 52 16 20 3 2 5 2 74 5 58
2020 Communications or public affairs 38 33 12 2 2 10 2 81 5 55
2020 Access to information and privacy 51 19 12 2 5 9 2 79 8 43
2020 Science and technology 26 30 33 0 8 3 0 58 8 26
2020 Legal services 45 26 14 2 1 10 1 80 4 85
2020 Administration and operations 47 21 13 4 3 12 0 77 8 172
2020 Human resources 52 25 13 7 0 4 0 80 7 48
2020 Financial management 40 35 14 0 0 8 3 84 0 60
2020 Information management 35 27 23 0 0 15 0 73 0 31
2020 Information technology 51 21 9 5 5 9 0 80 10 52
2020 Policy 23 23 25 4 5 21 0 58 11 62
2020 Project management 35 25 14 7 5 14 0 71 13 43
2020 Other services to the public 55 22 10 0 4 7 3 85 4 30
2020 None of the above 45 28 10 7 3 7 0 79 10 62
2019 Client contact centre 54 17 8 0 4 17 0 86 5 23
2019 Federal regulators 37 29 17 4 4 10 0 73 8 58
2019 Compliance, inspection and enforcement 40 23 15 3 2 18 0 76 5 48
2019 Communications or public affairs 37 29 8 6 2 17 0 79 10 47
2019 Access to information and privacy 48 18 19 0 3 12 0 75 3 33
2019 Science and technology 47 22 8 0 16 8 0 74 17 26
2019 Legal services 54 16 15 3 1 10 2 78 5 66
2019 Administration and operations 45 26 13 4 2 8 3 80 6 162
2019 Human resources 62 25 4 4 4 2 0 88 8 54
2019 Financial management 47 25 15 0 0 13 0 83 0 51
2019 Information management 52 15 15 0 3 14 0 78 4 27
2019 Information technology 42 29 16 2 2 10 0 78 4 50
2019 Policy 44 28 12 0 1 15 0 84 2 62
2019 Project management 41 12 22 0 4 15 6 67 5 32
2019 Other services to the public 50 17 19 5 0 9 0 74 6 22
2019 None of the above 43 13 10 4 9 18 2 71 16 55
2018 Client contact centre 32 34 6 0 9 15 3 81 11 28
2018 Federal regulators 26 23 21 10 5 13 2 58 17 61
2018 Compliance, inspection and enforcement 39 6 38 5 2 10 0 50 7 48
2018 Communications or public affairs 37 29 10 4 3 17 0 80 9 65
2018 Access to information and privacy 41 28 13 3 3 13 0 79 6 39
2018 Science and technology 33 15 29 0 9 14 0 55 11 22
2018 Legal services 47 19 4 6 7 15 2 80 15 50
2018 Administration and operations 43 26 17 1 3 10 1 77 4 164
2018 Human resources 49 36 8 2 0 4 0 89 2 42
2018 Financial management 43 31 6 5 2 13 0 85 7 60
2018 Information management 30 28 13 5 0 19 5 76 7 21
2018 Information technology 34 31 13 5 0 16 0 78 6 44
2018 Policy 38 20 18 5 2 18 0 70 8 72
2018 Project management 31 40 16 0 7 6 0 75 8 35
2018 Other services to the public 49 23 17 3 0 8 0 79 3 29
2018 None of the above 36 29 9 5 4 14 2 78 11 53
2017 Client contact centre 28 29 23 0 0 9 10 72 0 22
2017 Federal regulators 30 33 9 6 2 19 2 79 9 60
2017 Compliance, inspection and enforcement 36 22 15 0 5 19 2 74 7 41
2017 Communications or public affairs 31 22 20 5 0 20 2 68 6 61
2017 Access to information and privacy 35 10 15 9 0 29 4 66 13 26
2017 Science and technology 32 25 5 0 12 27 0 78 16 27
2017 Legal services 44 18 11 8 4 15 0 73 14 52
2017 Administration and operations 40 19 16 3 4 15 3 72 8 175
2017 Human resources 55 19 14 5 3 2 3 77 8 39
2017 Financial management 49 23 11 3 0 13 2 84 4 61
2017 Information management 39 39 0 5 0 14 4 95 5 21
2017 Information technology 43 33 12 0 0 10 2 86 0 51
2017 Policy 25 37 13 2 0 20 5 81 2 57
2017 Project management 32 26 23 3 6 6 3 64 10 41
2017 Other services to the public 39 23 9 0 4 25 0 82 6 25
2017 None of the above 30 30 21 6 0 10 3 69 7 50
2014 Client contact centre 30 17 30 0 3 13 7 58 4 30
2014 Federal regulators 37 22 16 8 3 13 2 69 13 63
2014 Compliance, inspection and enforcement 42 18 11 4 7 16 2 73 14 45
2014 Communications or public affairs 29 29 15 3 0 22 1 77 4 68
2014 Access to information and privacy 23 14 32 2 5 23 2 48 9 44
2014 Science and technology 31 31 13 6 6 13 0 71 14 16
2014 Legal services 47 23 10 1 0 17 1 86 1 86
2014 Administration and operations 34 27 19 1 3 13 2 72 6 287
2014 Human resources 40 34 14 4 0 6 2 80 4 50
2014 Financial management 47 25 8 4 2 12 2 84 7 51
2014 Information management 28 28 14 7 3 21 0 70 13 29
2014 Information technology 40 26 13 1 0 18 1 82 2 68
2014 Other services to the public 36 26 13 3 5 18 0 75 9 39
2014 None of the above 36 24 13 4 2 16 4 75 8 137

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 15 85 20
2020 Federal regulators 11 89 40
2020 Compliance, inspection and enforcement 5 95 58
2020 Communications or public affairs 3 97 55
2020 Access to information and privacy 12 88 43
2020 Science and technology 4 96 26
2020 Legal services 4 96 84
2020 Administration and operations 9 91 172
2020 Human resources 12 88 48
2020 Financial management 6 94 59
2020 Information management 4 96 31
2020 Information technology 9 91 52
2020 Policy 7 93 61
2020 Project management 9 91 43
2020 Other services to the public 0 100 30
2020 None of the above 5 95 62

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 20 80 20
2020 Federal regulators 10 90 40
2020 Compliance, inspection and enforcement 7 93 58
2020 Communications or public affairs 11 89 55
2020 Access to information and privacy 12 88 43
2020 Science and technology 8 92 26
2020 Legal services 14 86 85
2020 Administration and operations 10 90 171
2020 Human resources 8 92 48
2020 Financial management 10 90 60
2020 Information management 20 80 31
2020 Information technology 14 86 52
2020 Policy 10 90 62
2020 Project management 11 89 43
2020 Other services to the public 0 100 30
2020 None of the above 8 92 62
2019 Client contact centre 17 83 23
2019 Federal regulators 9 91 57
2019 Compliance, inspection and enforcement 12 88 48
2019 Communications or public affairs 20 80 47
2019 Access to information and privacy 28 72 33
2019 Science and technology 17 83 26
2019 Legal services 21 79 66
2019 Administration and operations 16 84 162
2019 Human resources 10 90 54
2019 Financial management 9 91 51
2019 Information management 23 77 27
2019 Information technology 17 83 50
2019 Policy 17 83 62
2019 Project management 18 82 33
2019 Other services to the public 9 91 21
2019 None of the above 9 91 56
2017 Federal regulators 15 85 60
2017 Compliance, inspection and enforcement 15 85 41
2017 Communications or public affairs 16 84 61
2017 Legal services 16 84 52
2017 Administration and operations 21 79 177
2017 Human resources 25 75 39
2017 Financial management 12 88 61
2017 Policy 17 83 57
2017 Project management 20 80 41
2017 Other services to the public 28 72 25
2017 None of the above 18 82 50
2014 Federal regulators 10 90 63
2014 Compliance, inspection and enforcement 20 80 45
2014 Communications or public affairs 21 79 68
2014 Access to information and privacy 23 77 44
2014 Legal services 16 84 86
2014 Administration and operations 17 83 288
2014 Human resources 10 90 50
2014 Financial management 10 90 51
2014 Information management 21 79 29
2014 Information technology 13 87 68
2014 Other services to the public 30 70 40
2014 None of the above 13 87 138

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 60 40 12
2020 Administration and operations 39 61 18

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Legal services 100 0 12
2020 Administration and operations 71 29 18
2019 Legal services 93 7 15
2019 Administration and operations 73 27 26
2019 Policy 90 10 11
2017 Communications or public affairs 85 15 10
2017 Administration and operations 81 19 39
2017 Human resources 89 11 10
2014 Communications or public affairs 93 7 14
2014 Access to information and privacy 100 0 10
2014 Legal services 100 0 14
2014 Administration and operations 75 25 48
2014 Other services to the public 92 8 12
2014 None of the above 61 39 18

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Legal services 56 24 0 20 0 0 0 80 20 12
2020 Administration and operations 61 23 16 0 0 0 0 84 0 13
2019 Legal services 65 22 0 13 0 0 0 87 13 14
2019 Administration and operations 68 22 0 10 0 0 0 90 10 19
2019 Policy 40 60 0 0 0 0 0 100 0 10
2017 Administration and operations 60 28 4 2 3 0 3 91 5 31
2014 Communications or public affairs 77 15 0 0 0 0 8 100 0 13
2014 Access to information and privacy 50 20 0 10 20 0 0 70 30 10
2014 Legal services 86 7 7 0 0 0 0 93 0 14
2014 Administration and operations 58 19 6 17 0 0 0 78 17 36
2014 Other services to the public 82 18 0 0 0 0 0 100 0 11
2014 None of the above 91 9 0 0 0 0 0 100 0 11

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 71 13 11 0 5 0 0 84 5 21
2020 Federal regulators 44 20 10 6 8 2 9 73 15 40
2020 Compliance, inspection and enforcement 42 37 9 2 2 5 4 86 4 58
2020 Communications or public affairs 63 24 4 4 0 0 5 92 4 55
2020 Access to information and privacy 55 31 2 7 2 0 2 88 9 43
2020 Science and technology 34 47 8 7 0 0 4 84 8 26
2020 Legal services 59 26 7 3 1 4 1 89 4 85
2020 Administration and operations 67 23 3 2 3 1 1 92 4 174
2020 Human resources 69 21 4 2 0 0 4 94 2 48
2020 Financial management 72 17 3 0 0 4 4 96 0 59
2020 Information management 61 23 10 0 3 0 3 87 3 31
2020 Information technology 62 30 6 0 0 0 2 94 0 52
2020 Policy 49 24 12 6 2 2 5 78 9 61
2020 Project management 50 28 9 7 3 3 0 81 10 42
2020 Other services to the public 70 13 10 3 0 0 4 86 3 30
2020 None of the above 59 26 6 0 0 2 8 93 0 62
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 38 6 4 0 0 0 90 4 21
2020 Federal regulators 49 20 10 14 8 0 0 68 22 40
2020 Compliance, inspection and enforcement 54 23 11 7 3 2 0 78 11 57
2020 Communications or public affairs 53 25 13 7 0 2 0 80 7 55
2020 Access to information and privacy 65 25 0 2 7 0 0 91 9 43
2020 Science and technology 31 43 9 17 0 0 0 74 17 25
2020 Legal services 47 26 12 8 4 3 0 76 12 84
2020 Administration and operations 50 30 8 8 3 0 0 81 11 173
2020 Human resources 58 28 4 6 2 2 0 87 9 48
2020 Financial management 55 31 11 2 2 0 0 86 3 60
2020 Information management 39 27 28 7 0 0 0 65 7 31
2020 Information technology 62 26 5 4 2 0 0 89 6 52
2020 Policy 41 22 14 13 9 1 0 64 22 61
2020 Project management 30 36 20 9 2 3 0 68 12 43
2020 Other services to the public 57 32 3 0 4 4 0 93 4 30
2020 None of the above 54 28 4 5 4 6 0 88 9 62

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 72 19 9 0 0 0 0 91 0 21
2020 Federal regulators 56 33 6 5 0 0 0 89 5 40
2020 Compliance, inspection and enforcement 39 42 3 7 3 2 4 86 11 58
2020 Communications or public affairs 68 25 6 2 0 0 0 92 2 55
2020 Access to information and privacy 53 35 0 12 0 0 0 88 12 43
2020 Science and technology 51 32 10 4 0 0 3 85 4 26
2020 Legal services 57 31 8 2 0 1 0 89 2 85
2020 Administration and operations 60 28 5 4 2 0 0 89 6 174
2020 Human resources 68 24 4 4 0 0 0 92 4 48
2020 Financial management 67 27 4 2 0 0 0 95 2 60
2020 Information management 62 29 6 0 0 3 0 94 0 31
2020 Information technology 64 32 2 0 2 0 0 96 2 52
2020 Policy 49 32 11 8 0 0 0 81 8 62
2020 Project management 35 49 11 2 3 0 0 84 5 43
2020 Other services to the public 58 31 8 3 0 0 0 89 3 30
2020 None of the above 64 22 6 3 2 1 2 88 5 62

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 78 13 5 4 0 0 0 91 4 21
2020 Federal regulators 51 36 8 5 0 0 0 86 5 40
2020 Compliance, inspection and enforcement 42 36 3 8 5 2 4 82 14 58
2020 Communications or public affairs 61 30 4 5 0 0 0 91 5 55
2020 Access to information and privacy 53 38 0 7 2 0 0 91 9 43
2020 Science and technology 43 41 12 0 0 0 3 87 0 26
2020 Legal services 58 28 6 6 1 1 0 86 7 85
2020 Administration and operations 64 22 9 1 4 0 0 86 5 174
2020 Human resources 62 29 6 2 0 0 0 92 2 47
2020 Financial management 69 24 4 3 0 0 0 93 3 60
2020 Information management 66 22 6 0 0 6 0 94 0 31
2020 Information technology 64 31 3 0 2 0 0 95 2 52
2020 Policy 52 21 10 15 3 0 0 73 18 62
2020 Project management 38 37 14 9 3 0 0 75 12 43
2020 Other services to the public 51 38 8 3 0 0 0 89 3 30
2020 None of the above 59 27 5 5 2 1 2 89 6 62

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 73 23 4 0 0 0 0 96 0 21
2020 Federal regulators 46 36 8 5 3 3 0 84 8 40
2020 Compliance, inspection and enforcement 44 32 10 3 2 3 6 83 5 58
2020 Communications or public affairs 58 22 14 0 0 2 3 85 0 54
2020 Access to information and privacy 60 24 7 7 0 0 2 86 7 43
2020 Science and technology 39 42 11 4 0 0 3 84 4 26
2020 Legal services 56 31 7 4 1 1 0 88 5 85
2020 Administration and operations 54 29 9 3 2 1 1 86 5 173
2020 Human resources 73 23 4 0 0 0 0 96 0 47
2020 Financial management 63 21 13 0 0 2 2 87 0 59
2020 Information management 56 20 18 0 3 3 0 79 3 31
2020 Information technology 61 29 4 2 2 0 2 92 4 51
2020 Policy 48 31 16 3 2 0 0 79 5 60
2020 Project management 36 42 14 2 3 0 4 81 5 43
2020 Other services to the public 54 35 8 0 0 3 0 92 0 30
2020 None of the above 56 23 9 6 2 3 2 83 8 62

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 81 19 0 0 0 0 0 100 0 20
2020 Federal regulators 48 31 8 3 3 0 7 86 6 39
2020 Compliance, inspection and enforcement 48 26 9 5 2 3 8 83 7 58
2020 Communications or public affairs 75 21 4 0 0 0 0 96 0 55
2020 Access to information and privacy 65 21 7 5 0 0 2 88 5 43
2020 Science and technology 49 31 13 0 0 0 8 86 0 25
2020 Legal services 64 20 5 4 0 4 4 91 4 85
2020 Administration and operations 66 24 5 3 1 1 0 91 4 173
2020 Human resources 74 17 4 2 0 0 2 94 2 48
2020 Financial management 74 26 0 0 0 0 0 100 0 60
2020 Information management 62 23 12 0 0 3 0 88 0 31
2020 Information technology 68 30 2 0 0 0 0 98 0 52
2020 Policy 52 29 12 2 4 1 0 82 5 62
2020 Project management 45 32 13 2 3 0 4 81 5 43
2020 Other services to the public 64 29 4 0 0 0 3 96 0 30
2020 None of the above 64 21 6 2 2 1 5 90 3 62

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 78 9 9 4 0 0 0 86 4 21
2020 Federal regulators 58 13 3 3 3 5 16 90 7 40
2020 Compliance, inspection and enforcement 64 21 4 4 2 3 2 91 5 58
2020 Communications or public affairs 82 9 5 2 0 2 0 93 2 55
2020 Access to information and privacy 83 10 0 5 0 2 0 95 5 43
2020 Science and technology 63 10 16 0 0 3 7 82 0 26
2020 Legal services 81 13 2 0 0 5 0 98 0 85
2020 Administration and operations 80 8 4 2 0 5 1 94 2 174
2020 Human resources 83 11 2 0 2 0 2 96 2 48
2020 Financial management 77 17 0 0 1 4 0 98 2 60
2020 Information management 74 6 3 7 0 3 8 89 7 31
2020 Information technology 90 4 0 0 0 4 2 100 0 52
2020 Policy 68 18 3 2 2 6 2 93 4 62
2020 Project management 63 14 9 2 2 5 5 85 5 43
2020 Other services to the public 61 22 7 0 0 10 0 92 0 30
2020 None of the above 70 14 7 0 0 8 2 93 0 61

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 80 4 16 0 0 0 0 84 0 21
2020 Federal regulators 53 34 5 5 3 0 0 87 8 40
2020 Compliance, inspection and enforcement 58 27 5 5 0 6 0 89 5 58
2020 Communications or public affairs 68 22 6 2 0 2 0 92 2 55
2020 Access to information and privacy 68 21 9 2 0 0 0 88 2 43
2020 Science and technology 56 41 0 3 0 0 0 97 3 26
2020 Legal services 59 25 13 0 1 2 0 86 1 85
2020 Administration and operations 65 21 7 4 2 0 0 87 6 173
2020 Human resources 77 16 2 2 2 0 0 93 5 48
2020 Financial management 69 30 2 0 0 0 0 98 0 60
2020 Information management 72 16 9 0 0 3 0 90 0 30
2020 Information technology 69 25 2 2 2 0 0 94 4 52
2020 Policy 58 26 11 2 0 3 0 87 2 62
2020 Project management 42 40 9 5 3 0 2 84 7 43
2020 Other services to the public 67 25 7 0 0 0 0 93 0 30
2020 None of the above 62 23 8 3 0 3 0 88 3 62

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 62 14 14 6 5 0 0 75 11 21
2020 Federal regulators 32 25 15 8 11 0 9 63 21 40
2020 Compliance, inspection and enforcement 50 26 11 11 2 0 2 76 12 56
2020 Communications or public affairs 61 31 0 8 0 0 0 92 8 55
2020 Access to information and privacy 63 25 7 2 2 0 0 88 5 43
2020 Science and technology 46 38 4 4 4 3 0 87 8 26
2020 Legal services 58 23 6 9 3 1 1 83 11 84
2020 Administration and operations 65 19 7 4 5 0 0 84 9 173
2020 Human resources 69 22 0 2 2 2 2 96 4 48
2020 Financial management 71 24 3 2 0 0 0 95 2 60
2020 Information management 62 16 13 6 4 0 0 77 10 31
2020 Information technology 72 22 3 0 2 0 0 94 2 52
2020 Policy 53 22 10 10 5 0 0 76 15 61
2020 Project management 55 26 9 5 5 0 0 82 9 43
2020 Other services to the public 73 16 8 4 0 0 0 88 4 30
2020 None of the above 55 27 3 5 0 3 8 91 5 62

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 76 19 4 0 0 0 0 96 0 21
2020 Federal regulators 64 31 3 0 3 0 0 94 3 40
2020 Compliance, inspection and enforcement 69 18 7 2 3 2 0 88 5 58
2020 Communications or public affairs 69 24 5 0 0 2 0 94 0 55
2020 Access to information and privacy 77 14 2 5 2 0 0 91 7 43
2020 Science and technology 58 31 8 0 0 3 0 92 0 26
2020 Legal services 70 23 4 1 0 2 0 95 1 85
2020 Administration and operations 72 18 2 4 4 1 0 90 7 174
2020 Human resources 72 18 4 4 0 0 2 92 4 48
2020 Financial management 74 17 7 2 0 0 0 91 2 60
2020 Information management 79 13 9 0 0 0 0 91 0 31
2020 Information technology 73 20 3 2 2 0 0 93 4 52
2020 Policy 63 20 12 5 0 0 0 83 5 61
2020 Project management 50 32 12 5 2 0 0 81 7 43
2020 Other services to the public 72 17 0 11 0 0 0 89 11 29
2020 None of the above 63 31 5 2 0 0 0 94 2 62

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 96 4 28
2020 Compliance, inspection and enforcement 100 0 16
2020 Communications or public affairs 100 0 17
2020 Legal services 93 7 21
2020 Administration and operations 97 3 42
2020 Human resources 100 0 19
2020 Financial management 100 0 24
2020 Information management 100 0 10
2020 Information technology 86 14 23
2020 Policy 100 0 15
2020 Project management 87 13 15
2020 None of the above 96 4 23

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Federal regulators 13 27 11 33 15 0 0 41 48 27
2020 Compliance, inspection and enforcement 24 14 18 19 13 6 6 43 37 16
2020 Communications or public affairs 5 35 12 30 11 0 6 43 44 17
2020 Legal services 31 35 9 15 10 0 0 66 24 20
2020 Administration and operations 30 37 23 4 6 0 0 67 10 41
2020 Human resources 42 36 16 6 0 0 0 78 6 19
2020 Financial management 36 43 8 14 0 0 0 78 14 24
2020 Information management 41 0 40 9 10 0 0 41 19 10
2020 Information technology 32 21 27 21 0 0 0 53 21 20
2020 Policy 21 39 18 15 7 0 0 60 22 15
2020 Project management 24 31 7 22 16 0 0 55 38 13
2020 None of the above 43 15 5 14 9 0 13 67 27 22

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 62 22 11 0 0 5 0 88 0 21
2020 Federal regulators 44 35 10 6 5 0 0 79 11 40
2020 Compliance, inspection and enforcement 60 24 6 8 0 2 0 86 8 58
2020 Communications or public affairs 50 30 13 5 2 0 0 80 7 55
2020 Access to information and privacy 63 25 2 2 7 0 0 88 9 43
2020 Science and technology 27 41 20 8 0 3 0 70 8 26
2020 Legal services 62 17 14 3 2 1 0 80 6 85
2020 Administration and operations 52 33 7 7 1 0 0 86 7 173
2020 Human resources 64 26 4 7 0 0 0 89 7 48
2020 Financial management 63 28 7 0 0 2 0 93 0 60
2020 Information management 45 40 15 0 0 0 0 85 0 31
2020 Information technology 58 34 4 0 4 0 0 92 4 52
2020 Policy 39 33 14 10 5 0 0 71 15 62
2020 Project management 37 38 20 5 0 0 0 76 5 43
2020 Other services to the public 61 36 0 0 4 0 0 96 4 30
2020 None of the above 56 27 8 3 0 5 0 88 3 62
2019 Client contact centre 40 31 12 9 4 4 0 74 13 23
2019 Federal regulators 48 38 6 2 2 2 2 90 4 58
2019 Compliance, inspection and enforcement 40 37 8 10 0 4 0 81 11 48
2019 Communications or public affairs 40 40 8 5 2 4 0 84 7 47
2019 Access to information and privacy 57 25 6 12 0 0 0 82 12 33
2019 Science and technology 21 37 30 12 0 0 0 58 12 26
2019 Legal services 53 32 9 1 2 3 0 88 3 66
2019 Administration and operations 48 27 15 6 3 1 0 76 9 161
2019 Human resources 68 20 9 2 2 0 0 87 4 54
2019 Financial management 49 40 9 2 0 0 0 89 2 51
2019 Information management 51 37 8 4 0 0 0 88 4 27
2019 Information technology 49 39 10 2 0 0 0 88 2 50
2019 Policy 33 40 16 3 0 8 0 79 3 61
2019 Project management 36 31 21 9 0 3 0 69 9 33
2019 Other services to the public 41 47 12 0 0 0 0 88 0 22
2019 None of the above 36 33 16 3 5 4 3 74 9 55
2018 Client contact centre 28 25 27 6 0 14 0 62 7 28
2018 Federal regulators 31 46 15 6 0 2 0 78 7 61
2018 Compliance, inspection and enforcement 37 44 9 5 5 0 0 81 9 48
2018 Communications or public affairs 45 37 11 6 0 1 0 83 6 66
2018 Access to information and privacy 65 23 3 5 0 5 0 92 5 39
2018 Science and technology 26 26 39 5 0 3 0 54 6 23
2018 Legal services 53 22 6 10 5 4 0 79 16 50
2018 Administration and operations 46 33 8 5 4 3 0 82 10 164
2018 Human resources 42 28 16 8 0 7 0 75 8 42
2018 Financial management 48 40 7 3 0 1 0 89 3 61
2018 Information management 42 43 10 0 0 5 0 90 0 21
2018 Information technology 38 44 12 0 3 3 0 84 3 44
2018 Policy 31 31 18 18 1 1 0 63 19 72
2018 Project management 28 41 20 7 5 0 0 68 12 35
2018 Other services to the public 54 32 7 5 3 0 0 85 8 28
2018 None of the above 31 40 12 11 2 2 2 74 14 54
2017 Client contact centre 31 45 5 6 9 4 0 79 15 22
2017 Federal regulators 18 59 18 2 2 1 0 79 3 60
2017 Compliance, inspection and enforcement 49 26 10 5 3 7 0 80 8 41
2017 Communications or public affairs 27 39 16 12 6 0 0 66 18 61
2017 Access to information and privacy 58 34 4 5 0 0 0 91 5 25
2017 Science and technology 24 39 18 4 5 10 0 71 10 27
2017 Legal services 35 39 9 7 6 3 0 77 14 52
2017 Administration and operations 33 37 12 7 6 3 0 73 14 177
2017 Human resources 44 43 2 8 3 0 0 87 11 38
2017 Financial management 40 33 16 3 3 5 0 77 7 61
2017 Information management 27 48 16 0 5 4 0 78 5 21
2017 Information technology 38 37 10 8 0 6 0 81 8 51
2017 Policy 28 34 12 18 0 8 0 68 19 57
2017 Project management 18 32 14 19 14 2 0 51 34 41
2017 Other services to the public 34 28 23 7 0 3 4 68 8 25
2017 None of the above 34 28 16 9 8 3 2 65 17 51

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 23 10 9 6 0 0 75 15 21
2020 Federal regulators 27 26 18 6 16 0 7 57 23 40
2020 Compliance, inspection and enforcement 38 34 5 9 9 4 2 76 19 58
2020 Communications or public affairs 50 22 11 12 2 2 0 74 15 55
2020 Access to information and privacy 46 33 7 7 7 0 0 79 14 43
2020 Science and technology 22 47 12 7 11 0 0 69 19 26
2020 Legal services 44 22 14 13 5 1 1 68 18 85
2020 Administration and operations 47 27 9 10 7 0 0 74 17 174
2020 Human resources 59 22 4 8 2 2 2 85 11 48
2020 Financial management 54 29 8 9 0 0 0 83 9 59
2020 Information management 42 11 28 13 4 3 0 55 17 31
2020 Information technology 54 30 6 8 2 0 0 84 10 52
2020 Policy 32 32 8 16 10 3 0 65 27 62
2020 Project management 42 16 20 9 9 3 0 60 19 43
2020 Other services to the public 62 17 10 5 7 0 0 79 11 29
2020 None of the above 50 20 7 12 5 1 5 74 19 62

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 61 29 10 0 0 0 0 90 0 21
2020 Federal regulators 35 26 8 11 14 0 7 65 26 40
2020 Compliance, inspection and enforcement 51 20 14 5 3 2 5 76 9 58
2020 Communications or public affairs 64 19 14 0 0 3 0 86 0 55
2020 Access to information and privacy 62 28 0 5 5 0 0 91 9 43
2020 Science and technology 33 39 21 4 0 0 3 74 4 26
2020 Legal services 59 21 8 5 3 4 0 83 9 85
2020 Administration and operations 64 20 9 0 5 1 0 86 5 173
2020 Human resources 68 19 6 2 2 0 2 90 4 48
2020 Financial management 71 15 7 5 0 2 0 88 5 60
2020 Information management 56 16 23 3 0 3 0 74 3 31
2020 Information technology 63 31 2 2 2 0 0 94 4 52
2020 Policy 43 29 13 5 5 4 1 76 10 62
2020 Project management 48 33 11 2 5 0 0 82 7 43
2020 Other services to the public 69 20 7 0 0 5 0 93 0 29
2020 None of the above 54 22 9 5 0 3 6 84 6 62

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 57 28 15 0 0 0 0 85 0 21
2020 Federal regulators 24 31 14 15 14 2 0 56 30 40
2020 Compliance, inspection and enforcement 45 30 12 5 5 2 0 77 10 58
2020 Communications or public affairs 48 29 13 6 2 2 0 78 9 55
2020 Access to information and privacy 56 33 2 2 7 0 0 88 9 43
2020 Science and technology 41 18 24 8 8 0 0 59 16 26
2020 Legal services 44 30 16 5 4 1 0 75 9 85
2020 Administration and operations 48 29 9 8 4 1 1 78 12 174
2020 Human resources 64 18 8 6 4 0 0 81 11 48
2020 Financial management 50 31 10 5 4 0 0 81 9 60
2020 Information management 47 25 16 12 0 0 0 71 12 31
2020 Information technology 54 34 5 5 2 0 0 88 7 52
2020 Policy 31 27 16 13 10 3 0 60 24 62
2020 Project management 32 40 14 9 5 0 0 72 14 43
2020 Other services to the public 61 28 4 0 4 4 0 93 4 30
2020 None of the above 51 28 10 8 4 0 0 79 12 61
2019 Client contact centre 41 38 8 9 4 0 0 79 13 23
2019 Federal regulators 37 32 15 7 8 1 0 69 15 58
2019 Compliance, inspection and enforcement 33 40 13 6 8 0 0 72 14 48
2019 Communications or public affairs 30 42 11 11 4 2 0 74 15 47
2019 Access to information and privacy 51 25 15 6 3 0 0 76 9 33
2019 Science and technology 31 25 20 4 20 0 0 57 24 26
2019 Legal services 50 31 9 8 1 1 0 82 9 66
2019 Administration and operations 44 31 11 7 6 1 0 76 13 161
2019 Human resources 50 38 9 0 0 2 0 91 0 54
2019 Financial management 48 29 17 6 0 0 0 77 6 50
2019 Information management 43 27 19 8 3 0 0 70 11 27
2019 Information technology 41 35 12 8 4 0 0 76 12 50
2019 Policy 32 45 14 8 2 0 0 77 10 62
2019 Project management 36 39 6 15 4 0 0 75 19 33
2019 Other services to the public 41 41 13 0 5 0 0 83 5 22
2019 None of the above 34 31 11 11 7 6 0 69 19 55
2018 Client contact centre 28 30 21 4 10 6 0 62 15 28
2018 Federal regulators 18 35 26 15 5 2 0 54 20 61
2018 Compliance, inspection and enforcement 38 23 12 17 9 0 0 61 27 48
2018 Communications or public affairs 35 34 13 11 4 3 0 72 15 66
2018 Access to information and privacy 38 36 21 3 0 3 0 76 3 39
2018 Science and technology 29 30 16 5 14 5 0 62 21 23
2018 Legal services 44 22 6 15 9 4 0 69 25 50
2018 Administration and operations 40 30 13 7 4 5 0 75 12 164
2018 Human resources 32 42 17 7 0 2 0 75 7 42
2018 Financial management 43 28 13 13 0 3 0 73 14 61
2018 Information management 24 43 24 4 0 4 0 70 5 21
2018 Information technology 34 39 12 7 3 5 0 77 10 44
2018 Policy 24 35 9 19 14 0 0 59 33 72
2018 Project management 28 41 12 8 9 2 0 71 17 35
2018 Other services to the public 42 30 17 8 3 0 0 72 10 29
2018 None of the above 25 34 15 11 11 2 2 62 23 54
2017 Client contact centre 38 18 37 0 4 4 0 58 4 22
2017 Federal regulators 18 40 15 16 11 0 0 58 27 60
2017 Compliance, inspection and enforcement 32 38 14 5 8 2 0 72 14 41
2017 Communications or public affairs 19 40 9 13 18 2 0 60 32 61
2017 Access to information and privacy 23 40 21 16 0 0 0 63 16 26
2017 Science and technology 47 31 8 0 15 0 0 78 15 27
2017 Legal services 41 29 4 16 10 0 0 70 26 52
2017 Administration and operations 32 34 13 12 6 3 0 68 19 177
2017 Human resources 27 54 5 2 9 2 0 84 11 38
2017 Financial management 28 43 11 8 6 4 0 74 14 61
2017 Information management 36 44 16 0 0 4 0 84 0 21
2017 Information technology 28 42 25 0 2 3 0 72 2 51
2017 Policy 27 41 12 12 6 3 0 70 18 56
2017 Project management 10 46 16 5 23 0 0 56 28 41
2017 Other services to the public 37 25 34 4 0 0 0 62 4 25
2017 None of the above 26 32 14 18 6 4 0 61 25 51

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Federal regulators 20 37 10 26 8 0 0 57 34 28
2020 Compliance, inspection and enforcement 30 20 26 18 0 6 0 53 20 16
2020 Communications or public affairs 48 36 5 6 5 0 0 83 11 17
2020 Legal services 37 54 9 0 0 0 0 91 0 21
2020 Administration and operations 34 47 7 12 0 0 0 81 12 42
2020 Human resources 53 41 6 0 0 0 0 94 0 19
2020 Financial management 46 46 9 0 0 0 0 91 0 24
2020 Information management 32 37 21 0 9 0 0 70 9 10
2020 Information technology 42 40 13 0 5 0 0 83 5 23
2020 Policy 39 40 0 21 0 0 0 79 21 15
2020 Project management 14 51 21 6 7 0 0 66 14 15
2020 None of the above 56 22 4 9 9 0 0 77 18 23
2019 Federal regulators 34 44 6 11 0 0 5 82 11 19
2019 Communications or public affairs 26 32 34 0 0 8 0 63 0 12
2019 Legal services 52 16 13 0 11 9 0 75 12 11
2019 Administration and operations 39 30 18 6 6 0 2 70 12 52
2019 Human resources 61 34 5 0 0 0 0 95 0 18
2019 Financial management 44 32 0 16 0 4 4 83 17 22
2019 Information technology 45 37 12 0 0 0 5 87 0 17
2019 Policy 41 51 4 4 0 0 0 92 4 22
2019 Project management 29 53 0 9 9 0 0 82 18 11
2019 None of the above 26 43 16 11 5 0 0 69 15 19

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 28 5 4 10 0 10 78 16 21
2020 Federal regulators 48 27 10 7 8 0 0 75 15 40
2020 Compliance, inspection and enforcement 33 24 23 6 12 2 0 58 19 58
2020 Communications or public affairs 47 24 13 7 7 0 2 73 15 55
2020 Access to information and privacy 46 12 17 9 14 0 2 59 24 43
2020 Science and technology 41 32 15 7 4 0 0 73 11 26
2020 Legal services 48 21 17 5 7 0 1 70 12 84
2020 Administration and operations 43 33 13 6 5 0 0 76 11 173
2020 Human resources 60 25 10 4 0 0 0 85 4 48
2020 Financial management 51 28 5 10 5 0 2 80 15 60
2020 Information management 35 29 23 10 4 0 0 64 13 31
2020 Information technology 42 30 14 2 12 0 0 72 14 52
2020 Policy 46 25 10 13 6 0 0 71 19 62
2020 Project management 33 27 23 7 5 0 4 63 13 43
2020 Other services to the public 35 22 25 16 3 0 0 56 19 30
2020 None of the above 37 39 9 5 10 0 0 76 15 62

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 14 18 4 6 0 0 72 10 21
2020 Federal regulators 36 26 20 7 7 0 2 64 15 40
2020 Compliance, inspection and enforcement 31 24 21 14 8 2 0 56 23 58
2020 Communications or public affairs 38 35 19 2 5 2 0 74 7 55
2020 Access to information and privacy 35 28 12 9 14 0 2 65 23 43
2020 Science and technology 40 39 4 8 8 0 0 79 17 26
2020 Legal services 42 30 16 7 3 0 2 74 10 85
2020 Administration and operations 47 27 13 6 7 0 1 74 13 173
2020 Human resources 48 25 21 6 0 0 0 72 6 48
2020 Financial management 40 36 10 5 10 0 0 76 14 60
2020 Information management 52 35 9 4 0 0 0 88 4 31
2020 Information technology 54 25 11 2 8 0 0 79 10 52
2020 Policy 35 34 19 8 3 0 2 70 11 62
2020 Project management 25 25 34 9 7 0 0 50 16 43
2020 Other services to the public 39 34 12 12 3 0 0 73 15 30
2020 None of the above 53 25 10 7 5 0 0 78 12 61
2019 Client contact centre 33 29 9 25 4 0 0 63 29 23
2019 Federal regulators 44 18 18 12 8 0 0 61 21 58
2019 Compliance, inspection and enforcement 20 36 17 11 17 0 0 56 28 48
2019 Communications or public affairs 36 40 7 10 8 0 0 75 18 47
2019 Access to information and privacy 24 22 18 15 21 0 0 46 36 33
2019 Science and technology 53 20 15 8 4 0 0 73 12 26
2019 Legal services 29 29 17 14 11 0 0 58 25 66
2019 Administration and operations 35 25 14 11 14 0 1 60 26 161
2019 Human resources 44 23 19 9 6 0 0 67 15 54
2019 Financial management 34 36 13 6 9 0 2 71 16 51
2019 Information management 26 13 18 16 23 0 3 41 40 27
2019 Information technology 48 18 10 12 12 0 0 66 24 50
2019 Policy 34 28 22 6 7 2 0 63 14 62
2019 Project management 34 31 7 10 15 3 0 67 26 32
2019 Other services to the public 16 45 9 17 13 0 0 62 30 22
2019 None of the above 34 25 7 17 14 2 0 60 32 56
2018 Client contact centre 30 40 15 9 6 0 0 70 15 28
2018 Federal regulators 37 24 16 10 13 0 0 61 22 61
2018 Compliance, inspection and enforcement 28 39 12 10 11 0 0 67 21 48
2018 Communications or public affairs 29 32 19 4 13 0 3 63 17 66
2018 Access to information and privacy 45 34 3 9 8 0 3 81 17 39
2018 Science and technology 16 42 9 26 0 0 7 62 28 22
2018 Legal services 25 23 29 13 10 0 0 48 24 50
2018 Administration and operations 22 32 17 10 16 1 2 56 27 163
2018 Human resources 43 18 18 7 10 2 3 64 17 41
2018 Financial management 27 26 20 17 8 0 2 54 26 61
2018 Information management 11 39 19 13 15 0 4 52 29 21
2018 Information technology 36 28 16 5 14 0 2 65 19 44
2018 Policy 23 19 20 17 17 0 4 44 35 71
2018 Project management 30 29 22 10 7 0 2 60 17 35
2018 Other services to the public 32 17 22 10 18 0 0 49 29 29
2018 None of the above 26 27 13 13 19 0 2 54 33 54
2017 Client contact centre 50 21 11 4 14 0 0 71 17 22
2017 Federal regulators 38 22 16 11 12 0 2 61 23 60
2017 Compliance, inspection and enforcement 33 26 10 11 12 5 2 65 25 41
2017 Communications or public affairs 27 28 22 11 7 0 5 58 19 61
2017 Access to information and privacy 41 31 12 8 4 0 4 75 13 26
2017 Science and technology 34 34 18 10 4 0 0 68 14 27
2017 Legal services 31 44 7 8 6 0 4 78 15 52
2017 Administration and operations 26 28 19 10 14 1 3 55 25 175
2017 Human resources 25 16 14 25 15 0 5 43 42 38
2017 Financial management 39 27 15 8 8 1 1 68 17 61
2017 Information management 27 37 15 11 10 0 0 64 21 21
2017 Information technology 34 29 13 15 3 2 4 67 19 51
2017 Policy 23 22 15 23 17 0 0 45 40 57
2017 Project management 16 22 15 26 16 0 5 41 44 41
2017 Other services to the public 34 8 34 3 18 0 4 43 22 25
2017 None of the above 37 21 16 5 16 2 4 61 22 51

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 13 34 9 10 0 0 47 19 21
2020 Federal regulators 15 22 31 18 14 0 0 37 32 40
2020 Compliance, inspection and enforcement 22 30 23 16 7 2 0 53 23 58
2020 Communications or public affairs 21 12 42 7 18 0 0 33 25 55
2020 Access to information and privacy 18 23 30 17 7 2 2 43 25 43
2020 Science and technology 20 36 20 24 0 0 0 57 24 26
2020 Legal services 22 29 33 7 9 0 0 51 15 85
2020 Administration and operations 24 28 26 12 9 0 1 52 22 174
2020 Human resources 22 22 27 17 12 0 0 44 29 48
2020 Financial management 20 27 28 12 13 0 0 47 25 60
2020 Information management 19 29 34 9 10 0 0 48 18 31
2020 Information technology 14 27 26 18 15 0 0 41 33 52
2020 Policy 19 21 27 16 17 0 0 40 33 62
2020 Project management 11 34 20 31 5 0 0 45 35 43
2020 Other services to the public 33 40 14 4 9 0 0 73 13 30
2020 None of the above 22 31 29 9 8 0 0 54 17 62
2019 Client contact centre 11 26 35 13 14 0 0 38 27 23
2019 Federal regulators 14 40 26 11 8 0 0 55 19 58
2019 Compliance, inspection and enforcement 36 23 24 12 4 0 2 59 16 48
2019 Communications or public affairs 36 28 23 4 9 0 0 64 13 47
2019 Access to information and privacy 18 31 27 12 12 0 0 49 24 33
2019 Science and technology 24 23 37 12 4 0 0 47 15 26
2019 Legal services 32 34 23 10 1 0 0 65 11 66
2019 Administration and operations 31 28 24 11 6 0 0 59 17 158
2019 Human resources 31 25 24 9 11 0 0 56 20 54
2019 Financial management 33 34 14 11 7 0 0 68 18 51
2019 Information management 34 37 25 3 0 0 0 71 3 27
2019 Information technology 19 28 37 9 6 0 0 47 15 50
2019 Policy 21 27 28 14 10 0 0 48 24 62
2019 Project management 42 22 24 6 6 0 0 64 12 33
2019 Other services to the public 13 52 21 15 0 0 0 65 15 22
2019 None of the above 29 36 13 12 7 2 0 66 20 55
2018 Client contact centre 25 30 25 13 9 0 0 54 21 28
2018 Federal regulators 15 17 28 20 20 0 0 33 40 60
2018 Compliance, inspection and enforcement 31 36 23 8 2 0 0 67 10 48
2018 Communications or public affairs 22 33 19 14 8 0 3 57 23 66
2018 Access to information and privacy 18 30 34 10 5 0 3 49 16 39
2018 Science and technology 13 25 21 23 17 0 0 38 40 22
2018 Legal services 20 33 35 8 4 0 0 53 12 50
2018 Administration and operations 23 36 23 12 6 0 0 58 18 163
2018 Human resources 15 18 35 23 6 0 3 34 30 41
2018 Financial management 20 43 18 9 8 0 1 64 18 61
2018 Information management 11 49 26 10 4 0 0 59 15 21
2018 Information technology 22 39 12 12 12 0 2 63 25 44
2018 Policy 23 23 16 19 19 0 0 46 38 71
2018 Project management 10 32 25 21 12 0 0 42 33 35
2018 Other services to the public 13 28 25 25 9 0 0 41 35 29
2018 None of the above 25 34 22 11 7 1 0 60 18 54
2017 Client contact centre 24 40 18 0 18 0 0 63 18 22
2017 Federal regulators 19 32 21 18 8 0 2 52 26 60
2017 Compliance, inspection and enforcement 19 31 28 9 8 3 2 52 18 41
2017 Communications or public affairs 26 23 28 6 15 0 1 50 21 61
2017 Access to information and privacy 12 35 28 22 3 0 0 47 25 26
2017 Science and technology 20 23 38 16 3 0 0 43 19 27
2017 Legal services 15 37 32 5 11 0 0 52 16 52
2017 Administration and operations 22 32 28 10 7 0 1 54 18 175
2017 Human resources 27 16 27 11 20 0 0 43 30 39
2017 Financial management 20 41 20 10 9 0 0 61 19 61
2017 Information management 23 31 31 11 5 0 0 54 16 21
2017 Information technology 14 28 32 19 7 0 0 42 26 51
2017 Policy 17 25 30 13 13 2 0 43 27 57
2017 Project management 0 40 29 20 9 0 2 41 30 41
2017 Other services to the public 16 19 23 24 15 3 0 37 40 25
2017 None of the above 18 25 23 24 5 0 5 45 30 51

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 14 25 4 0 0 4 70 5 21
2020 Federal regulators 21 32 31 14 3 0 0 53 17 39
2020 Compliance, inspection and enforcement 38 32 11 9 9 2 0 70 18 58
2020 Communications or public affairs 35 29 17 7 12 0 0 64 19 55
2020 Access to information and privacy 51 16 24 2 2 2 2 70 5 43
2020 Science and technology 24 42 30 4 0 0 0 66 4 26
2020 Legal services 44 22 23 6 5 0 0 66 11 84
2020 Administration and operations 41 31 19 6 3 0 1 72 9 173
2020 Human resources 36 34 16 8 4 0 2 71 13 48
2020 Financial management 35 34 17 8 4 2 0 71 12 60
2020 Information management 36 40 10 15 0 0 0 76 15 31
2020 Information technology 31 40 20 4 6 0 0 70 10 52
2020 Policy 31 26 24 10 10 0 0 57 19 62
2020 Project management 21 37 16 24 2 0 0 58 26 43
2020 Other services to the public 43 36 11 7 3 0 0 79 10 30
2020 None of the above 41 27 18 10 4 1 0 69 13 61
2019 Client contact centre 57 20 8 9 5 0 0 78 14 23
2019 Federal regulators 35 28 21 11 5 0 0 63 16 57
2019 Compliance, inspection and enforcement 43 31 14 6 4 0 2 76 10 48
2019 Communications or public affairs 45 28 15 6 7 0 0 73 13 47
2019 Access to information and privacy 52 27 12 6 0 3 0 81 6 33
2019 Science and technology 31 31 29 4 4 0 0 63 8 25
2019 Legal services 61 12 21 4 3 0 0 72 7 66
2019 Administration and operations 51 25 12 7 3 1 1 78 10 159
2019 Human resources 45 33 17 4 2 0 0 78 5 53
2019 Financial management 50 31 8 5 2 2 2 84 7 51
2019 Information management 58 28 3 4 3 0 3 89 8 27
2019 Information technology 35 36 17 6 7 0 0 70 13 50
2019 Policy 38 24 23 8 5 0 2 63 13 61
2019 Project management 51 15 28 0 6 0 0 66 6 32
2019 Other services to the public 37 35 23 0 0 5 0 76 0 22
2019 None of the above 35 32 13 11 5 2 2 69 17 55
2018 Client contact centre 40 33 14 3 9 0 0 74 12 28
2018 Federal regulators 23 21 23 16 14 0 2 46 31 61
2018 Compliance, inspection and enforcement 46 31 19 0 4 0 0 77 4 47
2018 Communications or public affairs 31 31 16 10 10 0 3 63 20 66
2018 Access to information and privacy 38 34 13 8 5 0 3 74 13 39
2018 Science and technology 26 19 29 6 14 0 5 48 21 22
2018 Legal services 39 33 20 4 2 0 2 74 6 50
2018 Administration and operations 38 29 21 6 5 0 1 68 11 162
2018 Human resources 23 34 28 7 2 2 3 61 10 40
2018 Financial management 38 42 7 12 0 0 1 81 12 61
2018 Information management 37 42 21 0 0 0 0 79 0 20
2018 Information technology 35 34 8 16 4 0 2 71 21 44
2018 Policy 28 20 16 20 15 1 0 49 35 71
2018 Project management 16 32 24 20 8 0 0 49 28 35
2018 Other services to the public 31 34 25 7 3 0 0 66 10 28
2018 None of the above 46 25 10 9 7 1 2 73 17 54
2017 Client contact centre 49 24 18 0 4 0 5 76 5 22
2017 Federal regulators 34 26 26 11 3 0 0 60 14 60
2017 Compliance, inspection and enforcement 29 47 7 5 10 0 2 78 15 41
2017 Communications or public affairs 28 24 29 6 11 0 1 53 18 61
2017 Access to information and privacy 26 33 30 8 3 0 0 59 11 26
2017 Science and technology 27 48 14 7 3 0 0 75 10 27
2017 Legal services 40 30 16 2 11 0 2 71 13 52
2017 Administration and operations 33 34 17 11 2 1 3 70 13 175
2017 Human resources 35 25 29 5 6 0 0 60 11 39
2017 Financial management 39 32 17 8 1 2 0 73 10 61
2017 Information management 55 19 11 5 0 0 10 82 5 21
2017 Information technology 21 36 19 18 0 0 6 61 19 51
2017 Policy 20 34 22 9 13 2 0 56 22 57
2017 Project management 9 34 36 10 11 0 0 43 21 41
2017 Other services to the public 36 27 23 4 7 3 0 65 11 25
2017 None of the above 24 29 29 9 6 0 3 54 16 51

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 20 33 14 4 0 0 48 19 21
2020 Federal regulators 15 17 10 31 27 0 0 32 57 40
2020 Compliance, inspection and enforcement 28 29 22 11 7 3 0 59 18 57
2020 Communications or public affairs 23 25 22 21 7 0 2 48 29 54
2020 Access to information and privacy 42 25 15 7 7 5 0 70 15 43
2020 Science and technology 4 27 20 16 30 3 0 32 47 25
2020 Legal services 25 32 28 7 7 0 0 58 14 85
2020 Administration and operations 30 33 14 15 7 0 1 63 22 173
2020 Human resources 31 16 30 12 10 0 2 47 22 48
2020 Financial management 40 17 16 23 3 0 2 57 26 59
2020 Information management 19 29 17 20 12 3 0 49 33 31
2020 Information technology 27 25 25 13 11 0 0 51 24 52
2020 Policy 24 25 22 12 17 0 0 49 29 62
2020 Project management 20 20 33 9 14 3 0 42 24 43
2020 Other services to the public 37 33 14 10 6 0 0 70 16 30
2020 None of the above 29 31 13 14 12 1 0 61 26 62
2019 Client contact centre 11 21 23 21 20 0 4 34 42 23
2019 Federal regulators 26 22 20 20 12 0 0 48 33 56
2019 Compliance, inspection and enforcement 27 28 25 11 4 2 2 58 15 47
2019 Communications or public affairs 24 25 21 17 13 0 0 49 30 47
2019 Access to information and privacy 15 22 33 12 18 0 0 37 30 33
2019 Science and technology 25 14 19 26 15 0 0 39 42 26
2019 Legal services 40 30 19 7 3 2 0 71 10 66
2019 Administration and operations 34 27 17 13 8 1 1 62 21 161
2019 Human resources 34 26 21 7 11 0 0 61 18 54
2019 Financial management 30 36 18 11 4 0 2 67 15 51
2019 Information management 22 26 34 15 0 0 3 50 15 27
2019 Information technology 25 33 20 10 12 0 0 58 22 50
2019 Policy 27 24 20 21 6 2 0 52 28 61
2019 Project management 39 19 15 15 12 0 0 58 28 33
2019 Other services to the public 35 27 27 6 4 0 0 63 10 22
2019 None of the above 25 30 11 22 5 2 4 59 29 55
2018 Client contact centre 28 34 6 19 13 0 0 62 32 28
2018 Federal regulators 17 17 26 18 21 0 0 34 39 60
2018 Compliance, inspection and enforcement 34 23 31 10 2 0 0 57 12 48
2018 Communications or public affairs 22 33 15 10 17 0 4 57 28 65
2018 Access to information and privacy 26 23 32 13 3 3 0 51 16 39
2018 Science and technology 10 30 27 6 28 0 0 39 33 22
2018 Legal services 23 26 32 13 6 0 0 49 19 50
2018 Administration and operations 37 17 23 13 9 1 0 54 22 164
2018 Human resources 20 21 30 16 11 0 3 42 27 40
2018 Financial management 28 29 20 12 10 1 0 58 22 61
2018 Information management 20 19 39 13 9 0 0 40 21 21
2018 Information technology 24 26 21 10 18 0 2 51 28 44
2018 Policy 17 12 25 19 21 3 3 31 42 71
2018 Project management 18 27 24 19 12 0 0 45 31 35
2018 Other services to the public 21 17 22 21 15 0 3 40 38 29
2018 None of the above 32 32 13 9 13 1 0 65 22 54
2017 Client contact centre 46 24 11 0 15 4 0 73 16 20
2017 Federal regulators 18 20 26 26 9 0 2 38 36 60
2017 Compliance, inspection and enforcement 27 31 17 14 8 0 2 60 23 41
2017 Communications or public affairs 33 8 31 12 15 0 1 41 27 61
2017 Access to information and privacy 30 15 28 12 11 4 0 47 23 25
2017 Science and technology 21 25 34 13 3 0 3 48 16 27
2017 Legal services 20 26 20 15 15 2 2 49 30 52
2017 Administration and operations 27 24 16 18 10 2 3 53 30 176
2017 Human resources 27 22 13 20 17 0 0 49 37 39
2017 Financial management 36 25 22 10 6 0 0 61 16 60
2017 Information management 26 33 20 5 11 0 5 62 16 21
2017 Information technology 11 33 33 11 6 0 4 47 18 51
2017 Policy 13 23 27 18 17 2 0 37 36 57
2017 Project management 9 23 25 17 23 0 2 33 41 41
2017 Other services to the public 32 12 23 15 15 0 4 45 31 25
2017 None of the above 15 23 19 24 11 2 5 42 37 51

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 24 20 4 0 0 9 73 5 21
2020 Federal regulators 35 23 26 11 5 0 0 58 16 40
2020 Compliance, inspection and enforcement 52 21 16 4 5 2 0 74 9 58
2020 Communications or public affairs 41 29 14 9 7 0 0 70 16 55
2020 Access to information and privacy 67 21 2 0 2 2 5 95 2 43
2020 Science and technology 43 35 19 0 0 0 3 81 0 26
2020 Legal services 39 26 17 9 6 0 1 67 16 85
2020 Administration and operations 59 16 14 4 3 0 3 78 7 173
2020 Human resources 61 16 13 6 4 0 0 77 10 48
2020 Financial management 49 25 13 7 3 0 3 76 10 60
2020 Information management 42 36 6 3 7 0 6 83 10 31
2020 Information technology 45 28 11 6 6 0 4 76 13 52
2020 Policy 37 22 22 15 3 0 0 59 18 62
2020 Project management 49 21 14 9 5 0 2 71 14 43
2020 Other services to the public 52 25 14 0 3 0 7 82 3 30
2020 None of the above 40 35 12 6 3 0 3 78 10 62
2019 Client contact centre 55 28 4 0 0 4 9 95 0 23
2019 Federal regulators 47 27 15 3 3 0 5 78 7 58
2019 Compliance, inspection and enforcement 55 28 13 2 0 0 3 85 2 47
2019 Communications or public affairs 63 26 4 5 2 0 0 89 7 46
2019 Access to information and privacy 73 15 9 0 0 0 3 91 0 33
2019 Science and technology 36 30 23 11 0 0 0 66 11 26
2019 Legal services 71 13 9 6 1 0 0 83 7 65
2019 Administration and operations 65 21 5 3 2 0 4 90 5 160
2019 Human resources 60 22 4 8 0 0 6 88 8 54
2019 Financial management 63 23 7 2 4 0 0 87 6 51
2019 Information management 69 15 3 0 0 0 13 96 0 27
2019 Information technology 51 24 15 2 6 2 0 76 8 50
2019 Policy 39 39 13 5 2 0 3 80 7 62
2019 Project management 68 12 9 3 0 0 7 87 3 32
2019 Other services to the public 55 20 14 6 0 0 5 80 6 22
2019 None of the above 52 24 11 4 5 2 2 79 9 55
2018 Client contact centre 56 6 12 4 6 0 16 74 12 27
2018 Federal regulators 38 24 21 10 6 0 0 63 16 61
2018 Compliance, inspection and enforcement 64 23 11 0 0 0 2 88 0 48
2018 Communications or public affairs 53 24 10 8 2 0 3 79 11 66
2018 Access to information and privacy 69 16 8 0 3 0 5 89 3 39
2018 Science and technology 28 36 17 14 6 0 0 64 19 22
2018 Legal services 46 31 16 4 0 0 2 79 5 50
2018 Administration and operations 66 14 10 5 3 0 3 82 8 162
2018 Human resources 52 13 21 4 2 0 7 70 7 41
2018 Financial management 60 19 9 5 2 0 5 83 7 61
2018 Information management 55 10 13 0 4 0 18 79 5 21
2018 Information technology 59 22 7 5 4 0 2 83 10 44
2018 Policy 36 26 9 11 14 0 4 64 26 70
2018 Project management 42 23 25 5 0 5 0 69 5 35
2018 Other services to the public 36 29 19 11 5 0 0 65 17 28
2018 None of the above 55 24 6 6 3 1 5 84 10 54
2017 Client contact centre 54 22 5 0 5 4 9 88 6 22
2017 Federal regulators 49 14 19 5 6 0 7 68 12 60
2017 Compliance, inspection and enforcement 51 24 12 5 5 0 2 77 11 41
2017 Communications or public affairs 43 20 22 3 7 0 4 66 11 61
2017 Access to information and privacy 71 9 7 0 3 0 10 89 3 26
2017 Science and technology 32 45 3 7 3 0 10 85 11 27
2017 Legal services 34 32 12 2 6 2 11 76 10 52
2017 Administration and operations 58 22 6 3 3 0 7 86 7 176
2017 Human resources 52 21 4 15 5 0 2 75 21 39
2017 Financial management 64 15 13 6 2 0 0 79 8 59
2017 Information management 56 16 5 5 0 0 18 88 6 21
2017 Information technology 50 24 12 5 0 0 10 82 5 51
2017 Policy 43 27 8 9 10 0 3 73 19 57
2017 Project management 35 31 15 12 5 0 3 67 17 41
2017 Other services to the public 52 11 13 3 7 3 12 73 12 25
2017 None of the above 37 17 18 8 5 4 11 63 16 49

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 30 20 4 6 0 0 70 10 21
2020 Federal regulators 24 32 23 16 5 0 0 55 22 40
2020 Compliance, inspection and enforcement 36 21 19 9 10 4 0 60 21 58
2020 Communications or public affairs 27 35 14 13 11 0 0 62 24 54
2020 Access to information and privacy 32 24 9 25 9 0 0 56 35 43
2020 Science and technology 26 38 28 8 0 0 0 64 8 26
2020 Legal services 25 28 26 13 8 0 0 53 21 84
2020 Administration and operations 37 25 23 8 6 0 1 63 14 174
2020 Human resources 37 22 14 16 11 0 0 59 27 48
2020 Financial management 46 21 18 10 5 0 0 67 15 60
2020 Information management 37 37 13 7 7 0 0 74 13 31
2020 Information technology 43 21 19 5 12 0 0 63 17 52
2020 Policy 36 19 29 10 7 0 0 55 16 62
2020 Project management 26 39 12 9 14 0 0 65 23 43
2020 Other services to the public 35 43 10 6 6 0 0 78 12 30
2020 None of the above 27 37 14 17 5 0 0 64 22 62
2019 Client contact centre 53 12 25 4 5 0 0 65 9 22
2019 Federal regulators 46 22 15 12 5 0 2 68 17 58
2019 Compliance, inspection and enforcement 41 27 19 5 8 0 0 68 13 48
2019 Communications or public affairs 44 21 17 9 9 0 0 65 18 47
2019 Access to information and privacy 40 36 15 6 3 0 0 76 9 33
2019 Science and technology 38 17 22 12 12 0 0 54 23 26
2019 Legal services 45 32 12 8 3 0 0 77 11 66
2019 Administration and operations 51 20 15 7 7 0 0 70 14 161
2019 Human resources 54 17 24 3 2 0 0 71 5 54
2019 Financial management 54 20 13 8 2 3 0 76 10 51
2019 Information management 36 36 21 0 0 0 6 78 0 27
2019 Information technology 53 18 16 5 8 0 0 71 13 50
2019 Policy 34 29 21 12 4 0 0 63 16 62
2019 Project management 55 20 15 3 7 0 0 76 10 33
2019 Other services to the public 23 55 14 4 4 0 0 78 8 22
2019 None of the above 44 24 19 7 4 2 0 70 11 56
2018 Client contact centre 50 26 15 0 9 0 0 75 9 28
2018 Federal regulators 39 21 19 12 10 0 0 59 21 61
2018 Compliance, inspection and enforcement 47 37 11 2 2 0 0 85 4 48
2018 Communications or public affairs 46 22 16 10 4 0 1 70 14 66
2018 Access to information and privacy 54 18 15 7 5 0 0 72 13 39
2018 Science and technology 28 33 16 18 6 0 0 60 24 22
2018 Legal services 43 32 19 4 2 0 0 74 6 50
2018 Administration and operations 47 26 16 4 7 0 1 73 10 163
2018 Human resources 39 32 20 4 2 0 3 72 7 41
2018 Financial management 50 18 18 6 6 0 2 69 13 61
2018 Information management 43 23 16 5 4 0 9 73 10 21
2018 Information technology 38 39 4 7 9 0 2 79 16 44
2018 Policy 26 28 17 9 18 1 0 55 28 71
2018 Project management 34 16 31 9 10 0 0 50 19 35
2018 Other services to the public 28 35 21 11 5 0 0 63 16 29
2018 None of the above 37 31 15 11 4 1 0 69 16 54
2017 Client contact centre 39 31 16 10 4 0 0 70 14 22
2017 Federal regulators 41 38 10 5 6 0 0 79 11 60
2017 Compliance, inspection and enforcement 33 31 23 11 2 0 0 63 13 40
2017 Communications or public affairs 42 20 22 11 5 0 0 62 16 60
2017 Access to information and privacy 66 12 4 14 5 0 0 77 19 26
2017 Science and technology 44 40 9 4 3 0 0 83 7 26
2017 Legal services 31 36 17 9 6 0 0 67 15 51
2017 Administration and operations 38 33 20 7 2 0 0 71 9 174
2017 Human resources 34 20 23 12 10 0 0 54 22 39
2017 Financial management 38 41 10 10 1 0 0 78 11 61
2017 Information management 37 14 34 10 5 0 0 51 15 21
2017 Information technology 42 24 20 11 3 0 0 67 13 51
2017 Policy 32 32 15 13 8 0 0 65 21 57
2017 Project management 18 32 28 15 4 0 3 51 20 41
2017 Other services to the public 39 7 44 0 10 0 0 46 10 25
2017 None of the above 44 21 19 8 8 0 0 65 16 51

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 19 20 5 6 0 5 68 11 20
2020 Federal regulators 43 22 16 8 8 0 3 67 17 39
2020 Compliance, inspection and enforcement 33 16 17 12 16 2 4 52 30 58
2020 Communications or public affairs 34 14 17 6 11 0 19 59 21 55
2020 Access to information and privacy 23 22 21 14 16 0 5 47 31 43
2020 Science and technology 34 34 20 8 4 0 0 68 12 26
2020 Legal services 22 28 20 17 5 0 8 55 24 85
2020 Administration and operations 43 20 16 7 6 0 8 69 14 174
2020 Human resources 44 26 10 8 6 0 5 74 15 48
2020 Financial management 43 21 3 8 13 0 12 73 24 60
2020 Information management 35 39 13 10 3 0 0 75 13 30
2020 Information technology 45 25 10 15 4 0 2 71 19 51
2020 Policy 38 16 20 12 10 0 5 57 23 61
2020 Project management 39 15 12 18 10 0 7 58 30 43
2020 Other services to the public 50 18 14 12 3 0 3 70 16 30
2020 None of the above 38 23 13 12 13 0 2 62 25 62

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 39 10 0 0 5 0 90 0 20
2020 Federal regulators 28 37 16 13 6 0 0 65 19 40
2020 Compliance, inspection and enforcement 31 39 8 17 3 2 0 71 21 58
2020 Communications or public affairs 39 40 12 3 4 2 0 80 7 55
2020 Access to information and privacy 56 17 9 14 2 0 2 74 17 43
2020 Science and technology 33 38 8 0 17 0 4 74 17 26
2020 Legal services 45 27 12 14 1 1 0 73 15 85
2020 Administration and operations 54 28 11 4 2 0 1 83 6 173
2020 Human resources 52 28 12 2 4 0 2 82 6 48
2020 Financial management 56 28 7 6 3 0 0 84 10 60
2020 Information management 35 39 13 10 0 3 0 76 11 31
2020 Information technology 48 33 9 2 7 0 0 82 9 52
2020 Policy 31 28 25 8 8 0 0 59 16 61
2020 Project management 38 29 19 12 2 0 0 67 14 42
2020 Other services to the public 61 20 16 3 0 0 0 81 3 30
2020 None of the above 44 24 20 6 3 0 2 70 10 62
2019 Client contact centre 46 24 21 5 4 0 0 70 9 23
2019 Federal regulators 28 37 21 11 2 0 1 66 13 58
2019 Compliance, inspection and enforcement 32 32 21 8 6 0 2 65 14 48
2019 Communications or public affairs 39 27 12 11 9 0 2 68 19 47
2019 Access to information and privacy 45 40 12 0 0 0 3 88 0 33
2019 Science and technology 33 35 20 0 12 0 0 68 12 26
2019 Legal services 48 27 16 6 3 0 0 75 9 66
2019 Administration and operations 46 34 10 7 2 1 0 81 9 161
2019 Human resources 59 24 13 2 2 0 0 83 4 54
2019 Financial management 64 25 9 2 0 0 0 89 2 51
2019 Information management 41 33 18 8 0 0 0 74 8 27
2019 Information technology 33 47 10 6 4 0 0 80 10 49
2019 Policy 49 30 14 2 3 2 0 81 5 61
2019 Project management 42 36 12 0 7 0 3 81 7 33
2019 Other services to the public 51 37 8 4 0 0 0 88 4 22
2019 None of the above 36 23 15 9 11 2 4 62 22 56
2018 Client contact centre 42 21 21 0 9 0 7 67 10 28
2018 Federal regulators 31 28 21 15 3 0 2 60 18 61
2018 Compliance, inspection and enforcement 37 40 14 4 5 0 0 77 9 48
2018 Communications or public affairs 37 28 17 5 9 0 3 67 15 66
2018 Access to information and privacy 54 18 23 0 5 0 0 72 5 39
2018 Science and technology 30 40 9 13 4 0 5 73 17 22
2018 Legal services 35 35 16 4 11 0 0 69 15 49
2018 Administration and operations 40 38 10 8 4 1 1 78 12 161
2018 Human resources 37 31 14 12 2 0 4 71 15 42
2018 Financial management 43 39 14 1 0 2 2 84 1 59
2018 Information management 29 28 22 16 4 0 0 57 20 21
2018 Information technology 42 36 15 5 2 0 0 78 7 44
2018 Policy 31 26 28 7 9 0 0 56 15 70
2018 Project management 19 45 21 5 11 0 0 64 15 35
2018 Other services to the public 45 31 19 5 0 0 0 76 5 29
2018 None of the above 30 29 16 9 8 6 2 64 18 54
2017 Client contact centre 28 44 23 0 4 0 0 73 4 22
2017 Federal regulators 30 30 24 10 7 0 0 60 16 60
2017 Compliance, inspection and enforcement 48 26 7 13 0 0 5 78 14 41
2017 Communications or public affairs 34 31 19 11 5 0 0 66 15 60
2017 Access to information and privacy 45 30 12 9 0 0 4 78 9 26
2017 Science and technology 36 48 2 3 11 0 0 83 14 26
2017 Legal services 35 30 18 10 6 0 2 65 16 52
2017 Administration and operations 44 32 16 7 1 0 1 76 8 174
2017 Human resources 31 41 18 8 3 0 0 72 10 39
2017 Financial management 48 25 12 11 3 0 2 74 14 61
2017 Information management 32 29 21 9 6 0 4 63 15 21
2017 Information technology 38 30 21 8 2 0 2 69 10 51
2017 Policy 43 27 15 9 5 2 0 71 14 57
2017 Project management 15 25 35 11 10 2 2 42 22 41
2017 Other services to the public 44 31 8 6 11 0 0 75 17 25
2017 None of the above 37 19 25 6 9 1 4 59 15 51

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 55 9 0 0 5 0 90 0 20
2020 Federal regulators 24 19 31 16 11 0 0 42 27 39
2020 Compliance, inspection and enforcement 37 24 17 14 7 2 0 62 21 58
2020 Communications or public affairs 35 34 22 4 6 0 0 69 9 54
2020 Access to information and privacy 39 33 14 7 5 2 0 74 12 43
2020 Science and technology 24 36 24 8 8 0 0 60 17 26
2020 Legal services 38 40 14 6 3 0 0 78 9 85
2020 Administration and operations 41 30 15 5 6 0 2 73 12 172
2020 Human resources 33 34 18 8 4 0 2 69 13 48
2020 Financial management 47 26 16 7 2 0 2 75 8 60
2020 Information management 16 56 20 6 3 0 0 72 9 31
2020 Information technology 26 39 26 2 7 0 0 65 9 52
2020 Policy 22 29 26 11 12 0 0 51 23 60
2020 Project management 19 39 20 23 0 0 0 58 23 43
2020 Other services to the public 38 39 20 3 0 0 0 77 3 30
2020 None of the above 45 23 14 9 6 0 2 70 15 62
2019 Client contact centre 57 35 8 0 0 0 0 92 0 23
2019 Federal regulators 32 31 16 19 2 0 0 63 21 58
2019 Compliance, inspection and enforcement 40 32 13 10 6 0 0 72 15 48
2019 Communications or public affairs 27 33 27 4 9 0 0 60 13 47
2019 Access to information and privacy 33 37 15 9 6 0 0 70 15 33
2019 Science and technology 35 26 28 8 4 0 0 61 12 26
2019 Legal services 43 34 11 6 5 0 0 77 12 65
2019 Administration and operations 42 34 13 8 3 0 1 76 11 162
2019 Human resources 32 41 21 2 4 0 0 73 6 54
2019 Financial management 49 28 15 8 0 0 0 77 8 51
2019 Information management 39 46 11 4 0 0 0 85 4 26
2019 Information technology 29 35 20 12 4 0 0 63 17 49
2019 Policy 27 38 19 11 5 0 0 65 16 61
2019 Project management 34 27 18 12 6 0 3 63 19 33
2019 Other services to the public 58 38 4 0 0 0 0 96 0 22
2019 None of the above 31 25 24 13 4 2 2 58 18 56
2018 Client contact centre 62 17 12 0 6 0 3 81 6 28
2018 Federal regulators 22 36 17 16 10 0 0 58 26 61
2018 Compliance, inspection and enforcement 44 29 14 7 7 0 0 73 14 47
2018 Communications or public affairs 32 26 18 20 3 0 1 58 24 65
2018 Access to information and privacy 40 31 16 10 3 0 0 72 13 39
2018 Science and technology 12 61 22 0 6 0 0 73 6 22
2018 Legal services 42 31 14 6 7 0 0 73 13 50
2018 Administration and operations 32 36 22 5 5 0 0 68 10 163
2018 Human resources 25 32 28 11 2 0 2 58 13 42
2018 Financial management 44 35 14 8 0 0 0 78 8 60
2018 Information management 24 43 14 14 5 0 0 67 19 21
2018 Information technology 24 37 17 14 5 0 2 63 19 44
2018 Policy 24 27 23 12 12 0 1 52 25 70
2018 Project management 20 29 32 10 8 0 0 50 18 35
2018 Other services to the public 28 38 24 10 0 0 0 66 10 29
2018 None of the above 45 22 10 13 5 3 2 70 19 54
2017 Client contact centre 48 47 0 0 0 4 0 100 0 22
2017 Federal regulators 26 23 25 16 9 0 0 49 26 60
2017 Compliance, inspection and enforcement 39 29 18 12 2 0 0 68 14 41
2017 Communications or public affairs 29 20 29 10 13 0 0 49 23 60
2017 Access to information and privacy 28 34 15 14 5 0 4 65 20 26
2017 Science and technology 37 37 18 0 8 0 0 74 8 26
2017 Legal services 30 31 21 10 8 0 0 61 18 52
2017 Administration and operations 36 36 15 10 3 0 0 73 13 175
2017 Human resources 33 26 25 9 7 0 0 59 16 39
2017 Financial management 43 27 16 11 0 2 2 72 11 61
2017 Information management 34 24 18 0 11 0 14 66 12 21
2017 Information technology 22 29 28 13 6 0 2 52 20 51
2017 Policy 31 27 27 10 3 0 0 59 14 57
2017 Project management 5 40 30 9 14 2 0 46 23 41
2017 Other services to the public 34 28 19 15 0 0 4 65 16 25
2017 None of the above 28 22 20 19 9 2 0 51 28 51

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 29 0 10 0 5 6 89 11 20
2020 Federal regulators 33 23 30 11 3 0 0 56 14 39
2020 Compliance, inspection and enforcement 28 34 20 11 5 2 0 63 17 58
2020 Communications or public affairs 43 25 21 9 2 0 0 68 11 54
2020 Access to information and privacy 46 26 16 5 5 2 0 74 10 43
2020 Science and technology 45 3 24 16 8 0 4 51 25 26
2020 Legal services 49 26 13 9 3 0 0 75 13 85
2020 Administration and operations 45 32 12 6 4 0 1 78 10 174
2020 Human resources 57 16 16 6 4 0 0 73 11 47
2020 Financial management 51 28 16 5 0 0 0 79 5 60
2020 Information management 48 22 16 12 0 0 3 71 13 31
2020 Information technology 47 31 10 7 5 0 0 78 12 52
2020 Policy 25 23 23 12 16 0 0 48 29 61
2020 Project management 35 21 25 12 7 0 0 56 19 43
2020 Other services to the public 50 27 21 3 0 0 0 76 3 30
2020 None of the above 47 27 8 9 8 0 2 75 17 62
2019 Client contact centre 53 26 13 4 4 0 0 79 8 23
2019 Federal regulators 33 23 15 23 5 0 0 57 28 58
2019 Compliance, inspection and enforcement 36 32 14 8 8 0 2 69 16 48
2019 Communications or public affairs 38 32 17 6 7 0 0 70 13 46
2019 Access to information and privacy 49 24 15 12 0 0 0 73 12 33
2019 Science and technology 38 34 4 15 8 0 0 72 24 26
2019 Legal services 50 27 7 8 7 0 0 77 15 66
2019 Administration and operations 49 26 14 6 4 0 1 75 10 161
2019 Human resources 48 28 11 9 4 0 0 76 13 54
2019 Financial management 53 31 12 2 0 2 0 86 2 51
2019 Information management 43 28 10 15 0 0 3 73 16 27
2019 Information technology 43 34 8 8 4 2 0 80 12 49
2019 Policy 37 30 18 10 5 0 0 67 15 61
2019 Project management 34 36 18 6 3 0 3 72 9 33
2019 Other services to the public 64 27 5 4 0 0 0 91 4 22
2019 None of the above 31 32 16 7 8 4 2 67 16 56
2018 Client contact centre 69 9 10 3 9 0 0 78 12 28
2018 Federal regulators 33 30 8 24 5 0 0 63 29 61
2018 Compliance, inspection and enforcement 40 34 11 8 7 0 0 74 14 48
2018 Communications or public affairs 31 36 13 13 6 0 0 67 19 65
2018 Access to information and privacy 41 20 13 21 5 0 0 61 26 39
2018 Science and technology 17 39 32 7 5 0 0 56 12 23
2018 Legal services 44 24 18 9 5 0 0 68 14 50
2018 Administration and operations 38 36 14 7 4 0 0 75 11 161
2018 Human resources 24 40 17 10 5 0 4 67 16 42
2018 Financial management 46 32 10 8 3 0 2 80 10 60
2018 Information management 42 28 14 11 4 0 0 71 15 21
2018 Information technology 46 30 14 10 0 0 0 76 10 44
2018 Policy 29 25 15 14 15 0 1 55 30 70
2018 Project management 23 42 20 13 2 0 0 65 15 35
2018 Other services to the public 41 46 10 3 0 0 0 87 3 29
2018 None of the above 39 26 20 12 4 0 0 65 15 54
2017 Client contact centre 48 43 9 0 0 0 0 91 0 22
2017 Federal regulators 40 20 10 15 13 0 2 62 28 60
2017 Compliance, inspection and enforcement 45 27 7 13 2 3 2 76 16 41
2017 Communications or public affairs 30 31 15 8 15 0 0 62 23 60
2017 Access to information and privacy 36 37 18 9 0 0 0 73 9 26
2017 Science and technology 35 44 14 3 5 0 0 79 8 26
2017 Legal services 35 27 22 8 6 0 2 63 14 52
2017 Administration and operations 37 33 17 8 4 0 0 70 13 173
2017 Human resources 40 21 23 3 13 0 0 60 16 39
2017 Financial management 51 28 11 8 2 0 0 79 9 61
2017 Information management 39 32 6 19 0 0 4 74 20 21
2017 Information technology 29 38 22 7 2 0 2 68 9 51
2017 Policy 30 37 15 11 6 1 0 68 17 57
2017 Project management 12 27 32 10 20 0 0 39 29 41
2017 Other services to the public 46 32 18 0 4 0 0 78 4 25
2017 None of the above 41 14 26 8 10 0 0 55 19 51

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 61 14 10 5 0 5 6 83 5 20
2020 Federal regulators 41 25 3 21 11 0 0 66 32 40
2020 Compliance, inspection and enforcement 50 27 5 12 5 2 0 78 17 58
2020 Communications or public affairs 55 25 13 2 5 0 0 80 7 55
2020 Access to information and privacy 66 8 5 12 10 0 0 74 21 42
2020 Science and technology 49 30 8 8 4 0 0 79 13 26
2020 Legal services 57 22 13 6 2 0 0 79 8 84
2020 Administration and operations 60 24 9 4 3 0 1 85 7 173
2020 Human resources 66 15 8 6 4 0 0 81 11 48
2020 Financial management 59 19 12 8 2 0 0 78 10 59
2020 Information management 49 28 10 7 0 3 3 83 7 31
2020 Information technology 63 32 0 3 2 0 0 95 5 52
2020 Policy 49 25 11 5 10 0 0 74 15 60
2020 Project management 58 28 2 9 3 0 0 86 11 43
2020 Other services to the public 66 27 7 0 0 0 0 93 0 30
2020 None of the above 56 19 15 0 8 0 2 76 8 62
2019 Client contact centre 60 24 8 8 0 0 0 84 8 23
2019 Federal regulators 43 32 13 5 6 0 1 76 11 58
2019 Compliance, inspection and enforcement 51 23 10 6 8 0 2 76 14 48
2019 Communications or public affairs 50 28 7 6 7 2 0 81 13 47
2019 Access to information and privacy 55 18 9 12 3 3 0 75 16 33
2019 Science and technology 53 19 20 0 8 0 0 72 8 26
2019 Legal services 64 20 10 3 3 0 0 84 6 66
2019 Administration and operations 53 21 13 8 5 0 0 74 13 161
2019 Human resources 64 23 9 2 2 0 0 88 4 54
2019 Financial management 66 22 7 2 0 0 2 90 2 51
2019 Information management 64 17 7 8 4 0 0 81 12 27
2019 Information technology 50 28 10 10 0 2 0 80 10 49
2019 Policy 65 19 10 4 3 0 0 84 7 61
2019 Project management 63 18 12 0 4 0 3 84 4 33
2019 Other services to the public 83 9 0 8 0 0 0 92 8 22
2019 None of the above 37 24 14 7 11 4 2 66 19 56

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 15 51 19 15 0 0 0 66 15 20
2020 Federal regulators 29 38 18 7 8 0 0 66 15 40
2020 Compliance, inspection and enforcement 34 27 17 8 12 2 0 62 21 58
2020 Communications or public affairs 26 38 23 9 4 0 0 64 13 55
2020 Access to information and privacy 31 21 28 12 9 0 0 51 21 43
2020 Science and technology 20 30 27 23 0 0 0 50 23 26
2020 Legal services 25 34 25 14 1 0 0 59 15 85
2020 Administration and operations 37 25 21 11 4 0 1 63 16 174
2020 Human resources 44 31 12 6 6 0 0 76 12 48
2020 Financial management 47 21 23 6 2 0 0 68 8 60
2020 Information management 25 48 21 3 3 0 0 73 6 31
2020 Information technology 45 38 12 0 3 2 0 84 3 52
2020 Policy 26 24 29 9 13 0 0 50 21 61
2020 Project management 41 30 13 4 9 0 2 73 14 43
2020 Other services to the public 46 35 13 7 0 0 0 81 7 29
2020 None of the above 33 32 18 12 5 0 0 65 17 62

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 41 9 0 0 5 0 90 0 20
2020 Federal regulators 27 42 16 10 5 0 0 68 15 40
2020 Compliance, inspection and enforcement 41 25 22 5 5 2 0 67 10 58
2020 Communications or public affairs 38 29 22 11 0 0 0 67 11 55
2020 Access to information and privacy 39 26 19 7 9 0 0 65 16 43
2020 Science and technology 35 27 34 0 4 0 0 62 4 26
2020 Legal services 54 27 14 2 0 2 0 83 2 85
2020 Administration and operations 41 31 18 4 5 0 1 73 9 174
2020 Human resources 34 30 25 8 2 0 0 64 11 47
2020 Financial management 40 30 23 3 3 0 0 70 7 60
2020 Information management 35 40 17 6 0 0 3 77 6 31
2020 Information technology 41 43 9 0 5 0 2 85 5 51
2020 Policy 33 33 16 13 5 0 0 66 18 61
2020 Project management 23 47 18 8 2 2 0 71 10 43
2020 Other services to the public 48 32 17 4 0 0 0 79 4 30
2020 None of the above 42 34 13 7 2 0 2 78 9 62
2019 Client contact centre 46 34 15 4 0 0 0 80 4 23
2019 Federal regulators 51 26 16 5 2 0 0 77 7 58
2019 Compliance, inspection and enforcement 53 33 10 2 3 0 0 86 5 48
2019 Communications or public affairs 54 27 11 4 2 0 3 83 6 47
2019 Access to information and privacy 57 12 15 9 6 0 0 69 16 32
2019 Science and technology 44 42 11 0 4 0 0 85 4 26
2019 Legal services 65 20 8 4 1 1 0 86 6 64
2019 Administration and operations 50 25 17 4 4 0 0 75 8 162
2019 Human resources 47 28 17 4 4 0 0 75 8 54
2019 Financial management 56 28 8 7 0 0 2 85 7 51
2019 Information management 40 36 16 8 0 0 0 77 8 27
2019 Information technology 55 26 13 4 2 0 0 81 6 49
2019 Policy 44 25 24 3 2 2 0 71 5 61
2019 Project management 41 33 19 0 4 0 3 77 4 32
2019 Other services to the public 42 49 4 4 0 0 0 92 4 22
2019 None of the above 50 27 13 2 4 4 0 81 6 54
2018 Client contact centre 56 17 18 6 3 0 0 73 9 28
2018 Federal regulators 38 34 13 11 2 2 0 74 13 61
2018 Compliance, inspection and enforcement 47 36 12 3 2 0 0 83 5 48
2018 Communications or public affairs 48 31 13 3 3 3 0 81 6 65
2018 Access to information and privacy 47 15 27 8 3 0 0 62 11 38
2018 Science and technology 34 44 17 0 6 0 0 77 6 22
2018 Legal services 43 40 9 4 3 0 2 84 6 50
2018 Administration and operations 36 45 11 5 3 0 1 81 8 159
2018 Human resources 24 48 14 12 0 0 2 73 12 42
2018 Financial management 44 30 11 10 3 0 3 76 13 60
2018 Information management 55 25 0 5 10 0 5 84 16 20
2018 Information technology 37 36 4 19 2 0 2 74 22 44
2018 Policy 46 30 11 6 7 0 0 76 13 70
2018 Project management 25 42 20 13 0 0 0 67 13 35
2018 Other services to the public 59 13 26 0 3 0 0 72 3 28
2018 None of the above 50 31 13 5 0 0 0 81 5 53
2017 Client contact centre 38 43 14 0 4 0 0 81 4 22
2017 Federal regulators 44 25 11 12 3 2 2 72 17 60
2017 Compliance, inspection and enforcement 36 39 21 2 2 0 0 74 5 41
2017 Communications or public affairs 45 29 12 9 2 1 2 76 11 60
2017 Access to information and privacy 47 30 11 3 5 4 0 80 8 26
2017 Science and technology 30 50 18 0 3 0 0 79 3 26
2017 Legal services 44 45 6 0 5 0 0 90 5 52
2017 Administration and operations 42 37 11 6 2 0 1 80 9 174
2017 Human resources 43 22 14 10 11 0 0 65 21 39
2017 Financial management 45 34 12 6 2 0 1 80 8 60
2017 Information management 37 29 21 9 0 0 4 68 10 21
2017 Information technology 27 41 21 7 2 0 2 69 9 51
2017 Policy 42 27 17 13 1 0 0 69 14 57
2017 Project management 22 39 24 13 2 0 0 62 15 41
2017 Other services to the public 28 35 26 7 4 0 0 63 11 25
2017 None of the above 40 17 22 11 4 4 2 60 16 50

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 42 10 5 0 0 0 85 5 21
2020 Federal regulators 55 21 22 0 3 0 0 75 3 39
2020 Compliance, inspection and enforcement 54 25 7 9 3 2 0 81 13 57
2020 Communications or public affairs 43 36 17 4 0 0 0 79 4 54
2020 Access to information and privacy 51 21 12 7 7 0 2 74 14 43
2020 Science and technology 63 29 4 0 4 0 0 92 4 26
2020 Legal services 43 32 17 5 1 0 2 77 6 84
2020 Administration and operations 56 25 13 4 2 0 0 81 6 173
2020 Human resources 70 19 6 0 2 0 2 91 2 48
2020 Financial management 74 15 6 2 2 0 2 90 4 59
2020 Information management 55 22 13 7 0 3 0 80 7 31
2020 Information technology 66 25 5 4 0 0 0 91 4 52
2020 Policy 47 22 22 3 3 0 3 72 6 62
2020 Project management 66 9 15 7 0 0 2 77 7 43
2020 Other services to the public 69 18 10 3 0 0 0 87 3 30
2020 None of the above 54 27 16 1 1 0 0 81 3 61
2019 Client contact centre 71 19 0 4 5 0 0 91 9 23
2019 Federal regulators 59 24 16 2 0 0 0 82 2 58
2019 Compliance, inspection and enforcement 72 12 9 4 2 0 2 85 6 48
2019 Communications or public affairs 64 22 8 0 4 0 3 88 4 47
2019 Access to information and privacy 73 6 12 0 9 0 0 79 9 33
2019 Science and technology 57 28 8 4 5 0 0 84 8 26
2019 Legal services 67 21 9 0 1 0 1 89 1 66
2019 Administration and operations 69 14 7 6 2 0 1 84 8 160
2019 Human resources 76 15 3 5 0 0 0 91 5 54
2019 Financial management 86 4 6 2 0 0 2 92 2 51
2019 Information management 60 15 15 7 0 0 3 77 7 27
2019 Information technology 75 15 6 2 2 0 0 90 4 48
2019 Policy 53 25 17 0 3 2 0 79 3 60
2019 Project management 63 21 3 0 7 0 6 90 7 33
2019 Other services to the public 68 32 0 0 0 0 0 100 0 22
2019 None of the above 64 20 9 3 2 2 0 85 5 56
2018 Client contact centre 58 27 10 0 6 0 0 85 6 28
2018 Federal regulators 63 18 12 5 0 0 2 83 5 60
2018 Compliance, inspection and enforcement 56 27 13 4 0 0 0 83 4 47
2018 Communications or public affairs 57 24 12 3 3 0 1 82 6 66
2018 Access to information and privacy 62 7 15 13 3 0 0 69 16 39
2018 Science and technology 73 27 0 0 0 0 0 100 0 22
2018 Legal services 66 21 8 2 0 0 4 90 2 49
2018 Administration and operations 68 17 8 4 0 0 2 88 4 159
2018 Human resources 71 19 9 0 0 0 2 91 0 42
2018 Financial management 69 21 4 0 1 0 5 94 1 60
2018 Information management 49 24 22 5 0 0 0 73 5 21
2018 Information technology 79 16 0 2 2 0 2 96 4 43
2018 Policy 47 30 13 4 5 0 1 78 9 70
2018 Project management 58 25 10 2 5 0 0 83 7 35
2018 Other services to the public 70 14 10 4 3 0 0 83 7 28
2018 None of the above 64 24 4 3 3 0 2 89 7 54
2017 Client contact centre 72 22 5 0 0 0 0 95 0 22
2017 Federal regulators 55 21 16 5 2 0 2 77 7 60
2017 Compliance, inspection and enforcement 68 23 4 5 0 0 0 91 5 41
2017 Communications or public affairs 53 31 12 3 2 0 0 83 5 61
2017 Access to information and privacy 61 7 4 21 7 0 0 68 28 26
2017 Science and technology 59 26 10 5 0 0 0 85 5 27
2017 Legal services 69 20 5 4 2 0 0 89 6 52
2017 Administration and operations 73 14 6 3 2 0 1 88 5 176
2017 Human resources 70 19 8 3 0 0 0 89 3 39
2017 Financial management 82 13 0 4 2 0 0 94 6 61
2017 Information management 75 20 5 0 0 0 0 95 0 21
2017 Information technology 64 20 11 2 0 0 4 87 2 51
2017 Policy 56 26 11 4 4 0 0 82 7 57
2017 Project management 60 17 10 5 6 0 2 79 11 41
2017 Other services to the public 68 21 7 0 0 4 0 92 0 25
2017 None of the above 72 14 6 6 0 0 2 88 6 51

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 42 10 5 6 0 0 79 11 21
2020 Federal regulators 39 35 13 7 5 0 0 75 12 40
2020 Compliance, inspection and enforcement 33 40 13 5 7 2 0 74 12 58
2020 Communications or public affairs 31 41 19 7 2 0 0 72 9 55
2020 Access to information and privacy 53 26 14 5 2 0 0 79 7 42
2020 Science and technology 31 45 20 0 4 0 0 76 4 26
2020 Legal services 38 38 20 3 1 0 0 76 5 85
2020 Administration and operations 46 38 11 4 1 0 1 84 5 173
2020 Human resources 51 39 6 4 0 0 0 90 4 48
2020 Financial management 51 29 13 3 2 0 1 81 5 60
2020 Information management 56 26 11 3 0 0 3 85 3 30
2020 Information technology 68 28 4 0 0 0 0 96 0 52
2020 Policy 27 52 15 3 2 0 2 80 5 60
2020 Project management 38 34 16 7 5 0 0 73 12 43
2020 Other services to the public 58 29 10 4 0 0 0 87 4 30
2020 None of the above 43 28 15 5 9 0 0 72 13 61

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 24 10 0 0 0 10 89 0 21
2020 Federal regulators 82 7 3 6 0 0 3 92 6 40
2020 Compliance, inspection and enforcement 73 10 7 3 2 2 4 88 5 58
2020 Communications or public affairs 78 7 2 0 0 0 13 98 0 55
2020 Access to information and privacy 77 9 5 5 0 0 5 90 5 43
2020 Science and technology 68 13 8 0 4 3 4 87 4 26
2020 Legal services 82 7 5 1 0 0 5 94 1 85
2020 Administration and operations 76 16 4 2 2 0 1 93 3 172
2020 Human resources 87 8 0 2 0 0 2 98 2 48
2020 Financial management 71 16 3 4 0 0 7 93 4 60
2020 Information management 75 16 7 0 0 0 3 93 0 31
2020 Information technology 87 9 2 2 0 0 0 96 2 52
2020 Policy 66 22 4 2 0 2 5 94 2 61
2020 Project management 71 15 5 2 5 0 2 88 7 42
2020 Other services to the public 86 10 3 0 0 0 0 97 0 30
2020 None of the above 82 9 3 2 1 1 2 94 3 62
2019 Client contact centre 73 8 0 10 0 0 8 89 11 21
2019 Federal regulators 87 8 2 2 0 2 0 97 2 57
2019 Compliance, inspection and enforcement 79 11 0 2 2 0 6 96 4 47
2019 Communications or public affairs 79 13 6 0 2 0 0 92 2 46
2019 Access to information and privacy 91 6 0 0 0 0 3 100 0 33
2019 Science and technology 79 4 4 9 0 0 4 87 9 25
2019 Legal services 79 8 1 1 1 2 7 96 3 66
2019 Administration and operations 78 9 5 2 1 0 6 92 3 159
2019 Human resources 86 6 3 0 0 0 5 96 0 54
2019 Financial management 83 2 4 0 0 2 9 96 0 51
2019 Information management 70 16 4 0 0 0 10 95 0 27
2019 Information technology 85 13 2 0 0 0 0 98 0 49
2019 Policy 77 10 11 0 0 2 0 88 0 61
2019 Project management 82 9 6 0 0 0 3 94 0 33
2019 Other services to the public 87 13 0 0 0 0 0 100 0 22
2019 None of the above 78 7 2 0 2 4 8 96 2 55
2018 Client contact centre 78 7 6 0 3 0 7 91 3 28
2018 Federal regulators 74 16 5 2 0 0 3 93 2 61
2018 Compliance, inspection and enforcement 79 10 7 2 2 0 0 89 4 47
2018 Communications or public affairs 85 5 3 4 0 0 3 93 4 66
2018 Access to information and privacy 79 5 11 0 0 0 6 89 0 39
2018 Science and technology 71 9 17 4 0 0 0 80 4 22
2018 Legal services 87 10 0 3 0 0 0 97 3 50
2018 Administration and operations 79 11 5 1 0 1 3 94 1 160
2018 Human resources 72 8 6 0 0 0 13 93 0 42
2018 Financial management 78 10 6 0 0 4 2 94 0 59
2018 Information management 72 10 5 0 0 0 14 95 0 20
2018 Information technology 81 12 2 3 0 0 2 95 3 44
2018 Policy 75 12 5 1 5 0 3 89 6 70
2018 Project management 81 14 0 0 2 0 3 98 2 35
2018 Other services to the public 78 12 9 0 0 0 0 91 0 29
2018 None of the above 78 11 0 0 4 0 7 96 4 53

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 86 4 0 0 0 0 10 100 0 21
2020 Federal regulators 62 5 16 3 8 3 3 71 12 40
2020 Compliance, inspection and enforcement 76 11 2 3 2 3 4 93 5 58
2020 Communications or public affairs 84 4 0 6 0 0 7 94 6 55
2020 Access to information and privacy 77 5 2 7 2 0 7 88 10 43
2020 Science and technology 75 4 8 0 8 0 4 83 9 26
2020 Legal services 88 8 1 1 0 0 1 98 1 85
2020 Administration and operations 85 7 4 1 2 1 1 93 3 171
2020 Human resources 88 6 4 2 0 0 0 94 2 48
2020 Financial management 81 6 2 2 2 0 7 94 4 60
2020 Information management 83 10 4 0 0 0 3 96 0 30
2020 Information technology 89 9 0 0 2 0 0 98 2 52
2020 Policy 67 8 5 7 5 6 2 82 13 62
2020 Project management 70 14 9 0 2 0 5 88 2 43
2020 Other services to the public 86 7 0 4 0 3 0 96 4 30
2020 None of the above 83 6 3 2 3 1 2 92 5 62
2019 Client contact centre 74 8 4 0 8 0 6 87 9 23
2019 Federal regulators 69 10 8 7 4 0 3 81 11 58
2019 Compliance, inspection and enforcement 82 4 9 2 4 0 0 86 6 48
2019 Communications or public affairs 80 9 4 0 2 2 2 94 2 47
2019 Access to information and privacy 91 3 3 0 3 0 0 94 3 33
2019 Science and technology 69 8 4 8 8 3 0 79 17 26
2019 Legal services 87 6 1 0 1 1 3 97 1 66
2019 Administration and operations 72 14 5 4 3 1 2 88 7 161
2019 Human resources 85 5 5 2 2 0 0 91 4 54
2019 Financial management 88 5 0 0 0 4 4 100 0 51
2019 Information management 78 3 7 4 3 3 0 85 8 27
2019 Information technology 79 8 4 5 2 0 2 89 7 50
2019 Policy 82 3 5 5 0 0 5 90 5 62
2019 Project management 69 18 3 3 4 0 3 90 7 33
2019 Other services to the public 77 9 9 5 0 0 0 86 5 22
2019 None of the above 69 9 8 0 10 4 0 81 11 56
2018 Client contact centre 75 6 6 0 6 0 7 87 6 28
2018 Federal regulators 64 17 8 5 2 2 3 85 7 60
2018 Compliance, inspection and enforcement 69 13 2 8 4 2 3 86 12 48
2018 Communications or public affairs 81 2 4 5 4 0 3 86 10 66
2018 Access to information and privacy 67 23 5 0 3 0 3 92 3 39
2018 Science and technology 58 17 11 9 0 0 5 79 10 22
2018 Legal services 81 8 4 5 2 0 0 90 7 50
2018 Administration and operations 74 10 7 3 3 0 3 87 6 160
2018 Human resources 78 7 6 2 0 2 4 91 3 42
2018 Financial management 79 10 3 3 2 0 3 92 5 60
2018 Information management 64 18 9 0 0 0 9 90 0 21
2018 Information technology 77 11 8 0 0 0 4 92 0 44
2018 Policy 66 15 7 4 8 0 1 82 11 70
2018 Project management 72 16 5 2 5 0 0 88 7 35
2018 Other services to the public 87 7 3 0 3 0 0 94 3 29
2018 None of the above 72 4 5 2 13 0 4 80 15 54
2017 Client contact centre 96 4 0 0 0 0 0 100 0 22
2017 Federal regulators 64 20 6 7 0 0 4 87 7 59
2017 Compliance, inspection and enforcement 60 18 13 0 0 0 9 85 0 41
2017 Communications or public affairs 63 15 12 5 3 0 3 80 8 61
2017 Access to information and privacy 75 16 9 0 0 0 0 91 0 26
2017 Science and technology 79 2 5 0 15 0 0 81 15 27
2017 Legal services 76 10 12 0 0 0 2 88 0 52
2017 Administration and operations 75 10 7 3 3 1 2 87 6 176
2017 Human resources 71 7 11 3 3 0 6 83 6 39
2017 Financial management 85 8 0 4 2 0 1 94 6 61
2017 Information management 87 9 0 0 0 0 4 100 0 21
2017 Information technology 82 6 3 2 2 0 5 92 4 51
2017 Policy 72 11 8 5 2 0 2 85 7 57
2017 Project management 54 20 10 9 5 0 3 76 15 41
2017 Other services to the public 83 4 9 0 4 0 0 87 4 24
2017 None of the above 62 11 6 9 2 2 8 81 12 50

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 77 19 0 0 0 0 4 100 0 21
2020 Federal regulators 52 32 2 11 3 0 0 84 14 39
2020 Compliance, inspection and enforcement 67 15 9 2 2 2 4 87 4 57
2020 Communications or public affairs 75 11 12 0 2 0 0 86 2 55
2020 Access to information and privacy 79 7 2 2 2 0 7 93 5 43
2020 Science and technology 56 28 12 0 0 0 4 87 0 26
2020 Legal services 66 26 6 2 0 0 0 92 2 85
2020 Administration and operations 79 10 7 1 2 0 1 90 3 171
2020 Human resources 81 11 6 2 0 0 0 92 2 48
2020 Financial management 61 28 2 5 4 0 1 90 9 60
2020 Information management 71 16 6 4 0 0 3 90 4 31
2020 Information technology 74 19 4 4 0 0 0 93 4 52
2020 Policy 63 23 6 3 2 2 2 89 5 62
2020 Project management 78 15 5 0 2 0 0 93 2 42
2020 Other services to the public 68 25 3 4 0 0 0 93 4 30
2020 None of the above 73 18 4 2 0 0 3 94 2 62
2019 Client contact centre 61 18 17 0 4 0 0 79 4 23
2019 Federal regulators 54 30 9 5 2 0 0 84 7 58
2019 Compliance, inspection and enforcement 72 19 7 2 0 0 0 91 2 47
2019 Communications or public affairs 53 30 4 8 2 0 2 85 11 47
2019 Access to information and privacy 76 21 3 0 0 0 0 97 0 33
2019 Science and technology 38 36 18 4 4 0 0 74 8 26
2019 Legal services 69 21 8 0 1 0 1 90 1 66
2019 Administration and operations 60 27 9 3 1 0 1 88 3 159
2019 Human resources 72 12 13 4 0 0 0 83 4 54
2019 Financial management 61 25 12 2 0 0 0 86 2 51
2019 Information management 46 32 19 0 0 3 0 81 0 27
2019 Information technology 63 17 13 0 8 0 0 79 8 49
2019 Policy 60 26 4 3 3 2 2 89 6 62
2019 Project management 62 18 3 9 7 0 0 80 16 32
2019 Other services to the public 68 23 5 4 0 0 0 91 4 22
2019 None of the above 57 20 8 9 3 2 0 79 13 56
2018 Client contact centre 77 17 6 0 0 0 0 94 0 28
2018 Federal regulators 40 36 13 5 3 0 3 78 8 61
2018 Compliance, inspection and enforcement 53 31 6 8 2 0 0 84 10 48
2018 Communications or public affairs 65 16 14 3 2 0 0 82 5 66
2018 Access to information and privacy 49 28 16 7 0 0 0 77 7 39
2018 Science and technology 55 16 7 16 5 0 0 72 22 23
2018 Legal services 58 27 13 0 0 0 2 87 0 50
2018 Administration and operations 54 30 9 3 1 1 2 86 5 163
2018 Human resources 52 35 9 2 2 0 0 86 5 42
2018 Financial management 53 27 15 3 0 0 2 82 3 61
2018 Information management 47 34 14 4 0 0 0 81 4 21
2018 Information technology 64 24 8 0 2 2 0 90 2 44
2018 Policy 53 26 10 4 6 0 1 80 10 72
2018 Project management 52 25 16 7 0 0 0 77 7 35
2018 Other services to the public 55 39 3 3 0 0 0 94 3 29
2018 None of the above 58 21 12 4 3 0 2 81 7 53
2017 Client contact centre 72 19 9 0 0 0 0 91 0 22
2017 Federal regulators 46 28 14 8 2 0 2 76 10 60
2017 Compliance, inspection and enforcement 42 35 14 5 0 0 5 81 5 41
2017 Communications or public affairs 47 35 6 6 5 0 2 83 11 61
2017 Access to information and privacy 72 28 0 0 0 0 0 100 0 26
2017 Science and technology 60 22 3 7 7 0 0 82 15 27
2017 Legal services 56 30 8 0 0 0 5 91 0 52
2017 Administration and operations 59 28 7 3 1 0 2 89 4 176
2017 Human resources 55 30 0 5 8 0 2 87 13 39
2017 Financial management 67 18 6 5 1 0 3 88 7 60
2017 Information management 61 25 0 6 5 0 4 89 11 21
2017 Information technology 53 36 6 3 0 2 0 90 3 51
2017 Policy 64 27 5 0 2 0 2 93 2 57
2017 Project management 67 16 4 8 3 0 3 85 11 41
2017 Other services to the public 81 15 0 4 0 0 0 96 4 25
2017 None of the above 51 23 13 8 0 0 5 78 9 51

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 78 18 0 0 0 0 4 100 0 21
2020 Federal regulators 48 21 5 16 8 0 2 70 25 40
2020 Compliance, inspection and enforcement 63 17 0 7 5 2 6 87 13 58
2020 Communications or public affairs 78 10 8 2 2 0 0 88 4 55
2020 Access to information and privacy 75 7 2 7 2 0 7 88 10 43
2020 Science and technology 59 16 8 12 0 0 4 78 13 26
2020 Legal services 70 18 6 3 3 0 0 88 7 85
2020 Administration and operations 74 10 7 4 3 0 1 85 7 172
2020 Human resources 68 16 9 4 4 0 0 84 8 47
2020 Financial management 75 10 6 2 5 0 1 87 7 60
2020 Information management 62 22 3 7 0 3 3 89 8 31
2020 Information technology 81 7 5 5 2 0 0 88 7 52
2020 Policy 53 19 11 3 13 0 0 73 16 62
2020 Project management 64 14 15 5 2 0 0 78 7 42
2020 Other services to the public 82 0 11 3 4 0 0 82 6 30
2020 None of the above 68 12 5 6 5 0 5 84 12 62
2019 Client contact centre 76 15 0 4 4 0 0 92 8 23
2019 Federal regulators 60 17 6 9 7 0 0 77 17 57
2019 Compliance, inspection and enforcement 60 19 2 7 6 0 6 85 13 48
2019 Communications or public affairs 64 13 8 9 4 0 2 79 13 47
2019 Access to information and privacy 82 6 9 0 3 0 0 88 3 33
2019 Science and technology 58 17 12 0 13 0 0 75 13 25
2019 Legal services 69 14 6 6 4 0 1 84 10 65
2019 Administration and operations 63 19 10 2 5 0 1 82 8 161
2019 Human resources 81 8 7 2 2 0 0 89 4 54
2019 Financial management 73 16 4 4 0 0 4 92 4 51
2019 Information management 74 7 12 3 3 0 0 81 7 27
2019 Information technology 65 15 8 4 5 0 2 82 9 50
2019 Policy 67 19 5 5 2 2 2 89 6 62
2019 Project management 72 6 6 3 10 0 3 81 13 33
2019 Other services to the public 69 22 9 0 0 0 0 91 0 22
2019 None of the above 51 15 7 8 15 2 2 70 23 56
2018 Client contact centre 72 6 10 0 9 0 3 81 9 28
2018 Federal regulators 41 33 10 7 6 0 3 76 14 61
2018 Compliance, inspection and enforcement 68 14 11 5 0 0 2 84 5 48
2018 Communications or public affairs 55 22 10 7 5 0 1 78 11 66
2018 Access to information and privacy 63 19 10 5 0 0 3 84 5 38
2018 Science and technology 57 27 6 7 3 0 0 84 11 22
2018 Legal services 56 17 11 2 9 0 6 77 12 50
2018 Administration and operations 62 17 9 7 2 1 2 81 10 162
2018 Human resources 55 24 12 0 7 0 2 81 7 42
2018 Financial management 64 20 3 12 0 0 2 85 12 61
2018 Information management 48 28 10 9 0 0 4 81 9 21
2018 Information technology 60 26 4 5 3 0 2 88 8 44
2018 Policy 56 15 11 4 13 0 1 72 17 70
2018 Project management 56 28 5 11 0 0 0 84 11 35
2018 Other services to the public 67 20 6 5 3 0 0 86 7 29
2018 None of the above 57 19 8 3 10 0 2 78 14 54
2017 Client contact centre 86 14 0 0 0 0 0 100 0 22
2017 Federal regulators 46 29 7 5 7 2 5 80 12 60
2017 Compliance, inspection and enforcement 59 17 14 0 3 0 7 82 3 41
2017 Communications or public affairs 47 24 10 11 7 0 0 72 18 61
2017 Access to information and privacy 56 36 4 4 0 0 0 92 4 25
2017 Science and technology 52 25 5 3 12 0 3 80 16 27
2017 Legal services 59 16 11 6 4 0 5 79 10 52
2017 Administration and operations 68 16 8 4 3 0 1 85 7 175
2017 Human resources 64 11 12 5 5 0 2 77 11 39
2017 Financial management 65 17 4 9 2 0 3 85 11 60
2017 Information management 72 15 9 0 0 0 4 90 0 21
2017 Information technology 63 22 6 6 2 2 0 86 8 51
2017 Policy 59 23 8 6 2 0 2 84 8 57
2017 Project management 46 16 13 17 5 0 3 64 23 41
2017 Other services to the public 60 11 16 0 7 0 6 75 8 25
2017 None of the above 47 16 12 16 2 0 7 68 19 51

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 77 4 5 0 0 0 13 94 0 21
2020 Federal regulators 44 26 7 13 5 0 5 74 19 40
2020 Compliance, inspection and enforcement 66 5 3 7 0 2 16 87 9 57
2020 Communications or public affairs 69 6 3 2 0 0 20 94 2 55
2020 Access to information and privacy 62 5 0 5 0 0 28 94 6 43
2020 Science and technology 65 20 4 0 0 0 11 95 0 26
2020 Legal services 64 12 7 0 0 0 17 92 0 85
2020 Administration and operations 66 8 3 3 0 0 19 92 4 173
2020 Human resources 68 8 6 0 0 0 18 92 0 48
2020 Financial management 59 10 10 4 0 0 17 83 4 59
2020 Information management 59 15 3 0 4 0 18 92 5 31
2020 Information technology 69 10 4 0 0 0 17 95 0 52
2020 Policy 65 15 2 0 0 0 18 98 0 62
2020 Project management 70 11 9 0 0 0 10 90 0 43
2020 Other services to the public 57 10 3 3 0 0 27 92 4 30
2020 None of the above 71 10 3 0 1 0 14 94 2 61
2019 Client contact centre 62 4 4 4 4 0 22 84 10 23
2019 Federal regulators 42 20 7 1 1 0 28 86 4 57
2019 Compliance, inspection and enforcement 61 8 6 0 0 0 24 91 0 48
2019 Communications or public affairs 52 18 2 0 2 0 25 94 3 47
2019 Access to information and privacy 69 9 0 0 0 0 22 100 0 33
2019 Science and technology 48 11 9 8 0 0 24 78 10 25
2019 Legal services 67 7 0 1 0 0 24 98 2 66
2019 Administration and operations 54 16 7 2 0 0 21 89 2 161
2019 Human resources 60 7 5 0 0 0 27 93 0 54
2019 Financial management 67 13 4 0 0 0 16 95 0 51
2019 Information management 45 17 10 0 4 0 22 81 6 27
2019 Information technology 57 7 4 4 2 0 25 86 9 50
2019 Policy 59 9 7 2 0 2 22 89 2 62
2019 Project management 69 3 6 0 7 0 15 85 8 33
2019 Other services to the public 54 19 10 0 0 0 17 88 0 22
2019 None of the above 57 15 2 4 0 2 20 93 5 56
2018 Client contact centre 26 14 14 3 0 0 43 70 5 28
2018 Federal regulators 34 27 8 2 3 0 26 82 7 59
2018 Compliance, inspection and enforcement 55 12 2 0 2 2 28 94 3 48
2018 Communications or public affairs 67 5 6 0 0 0 22 93 0 65
2018 Access to information and privacy 52 10 8 0 0 0 30 88 0 38
2018 Science and technology 40 37 0 0 0 0 23 100 0 22
2018 Legal services 54 10 4 0 0 0 33 94 0 49
2018 Administration and operations 59 13 4 2 0 1 20 92 3 161
2018 Human resources 57 6 13 0 0 0 23 83 0 42
2018 Financial management 55 14 8 2 0 0 22 88 2 61
2018 Information management 48 0 5 0 4 0 42 84 8 21
2018 Information technology 53 14 5 0 0 0 29 93 0 43
2018 Policy 54 12 6 5 2 0 21 83 10 72
2018 Project management 46 18 0 0 0 0 36 100 0 35
2018 Other services to the public 50 22 3 0 0 0 25 95 0 29
2018 None of the above 63 15 1 0 0 0 21 98 0 52
2017 Client contact centre 59 13 4 0 0 0 23 94 0 22
2017 Federal regulators 47 14 8 3 2 0 27 82 7 60
2017 Compliance, inspection and enforcement 40 22 8 2 0 0 27 85 3 41
2017 Communications or public affairs 61 10 6 0 0 1 22 92 0 61
2017 Access to information and privacy 62 5 0 0 0 0 34 100 0 26
2017 Science and technology 78 10 5 0 0 0 7 95 0 27
2017 Legal services 44 12 2 0 0 0 41 96 0 52
2017 Administration and operations 63 12 3 0 1 1 20 95 1 176
2017 Human resources 62 14 4 0 3 0 17 92 3 39
2017 Financial management 59 15 2 3 0 0 21 94 4 60
2017 Information management 63 0 9 0 10 0 18 77 12 21
2017 Information technology 45 20 7 2 0 0 26 88 3 51
2017 Policy 67 10 2 0 0 0 21 98 0 57
2017 Project management 57 11 7 0 0 0 25 91 0 41
2017 Other services to the public 65 20 0 4 0 0 12 96 4 25
2017 None of the above 58 11 7 0 0 0 24 90 0 50

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 86 4 5 0 0 0 4 95 0 21
2020 Federal regulators 52 34 11 3 0 0 0 86 3 40
2020 Compliance, inspection and enforcement 61 27 5 3 0 2 2 91 3 58
2020 Communications or public affairs 82 8 3 0 4 0 2 92 4 55
2020 Access to information and privacy 36 26 17 12 5 0 5 65 17 42
2020 Science and technology 62 23 11 0 0 0 4 88 0 26
2020 Legal services 71 18 6 2 0 0 2 91 2 85
2020 Administration and operations 75 14 6 2 2 0 1 90 4 174
2020 Human resources 80 9 4 0 2 0 4 94 2 48
2020 Financial management 79 10 9 0 0 0 3 91 0 60
2020 Information management 71 16 0 7 0 0 6 93 7 31
2020 Information technology 78 16 2 0 0 0 4 98 0 52
2020 Policy 64 24 3 0 3 0 6 93 3 61
2020 Project management 57 22 19 2 0 0 0 79 2 43
2020 Other services to the public 64 29 7 0 0 0 0 93 0 30
2020 None of the above 73 16 10 0 0 0 1 90 0 62
2019 Client contact centre 60 4 22 0 14 0 0 64 14 23
2019 Federal regulators 58 35 2 1 0 0 4 96 2 56
2019 Compliance, inspection and enforcement 66 24 6 0 2 0 2 91 2 48
2019 Communications or public affairs 70 17 2 0 0 0 11 98 0 47
2019 Access to information and privacy 55 21 15 3 6 0 0 76 9 33
2019 Science and technology 78 15 3 4 0 0 0 93 4 26
2019 Legal services 75 11 0 3 0 0 12 97 3 66
2019 Administration and operations 74 15 7 1 1 0 3 91 1 160
2019 Human resources 87 10 3 0 0 0 0 97 0 54
2019 Financial management 82 14 2 0 0 0 2 98 0 51
2019 Information management 77 12 8 0 0 0 4 92 0 26
2019 Information technology 88 10 2 0 0 0 0 98 0 50
2019 Policy 71 14 10 0 0 0 5 90 0 62
2019 Project management 79 15 0 3 0 0 3 97 3 33
2019 Other services to the public 55 36 4 0 0 5 0 96 0 22
2019 None of the above 63 17 2 5 2 2 8 89 9 55
2018 Client contact centre 40 22 33 4 0 0 0 62 4 28
2018 Federal regulators 55 28 10 0 2 0 5 88 2 60
2018 Compliance, inspection and enforcement 63 19 2 6 2 0 8 89 8 48
2018 Communications or public affairs 73 11 2 1 2 0 11 94 3 66
2018 Access to information and privacy 43 23 24 3 5 0 3 68 8 39
2018 Science and technology 67 27 6 0 0 0 0 94 0 22
2018 Legal services 49 26 14 0 0 0 11 85 0 50
2018 Administration and operations 75 14 5 1 0 0 5 94 1 160
2018 Human resources 81 13 0 0 2 0 4 97 3 41
2018 Financial management 66 22 8 2 0 2 2 91 2 61
2018 Information management 82 0 9 0 0 0 9 90 0 21
2018 Information technology 73 18 2 3 0 0 5 95 3 44
2018 Policy 69 13 8 1 1 0 6 88 3 72
2018 Project management 39 35 15 5 0 0 7 79 5 35
2018 Other services to the public 56 24 16 3 0 0 0 80 3 29
2018 None of the above 68 22 4 0 2 0 4 94 2 54
2017 Client contact centre 66 19 0 0 0 0 14 100 0 22
2017 Federal regulators 62 25 7 0 1 0 4 91 1 59
2017 Compliance, inspection and enforcement 41 33 21 3 0 0 2 76 3 39
2017 Communications or public affairs 68 16 8 0 0 0 8 91 0 61
2017 Access to information and privacy 47 23 18 4 4 0 5 73 8 26
2017 Science and technology 56 35 10 0 0 0 0 90 0 27
2017 Legal services 65 23 0 2 0 0 11 98 2 52
2017 Administration and operations 78 9 7 2 0 0 4 91 2 176
2017 Human resources 81 8 0 0 3 0 8 97 3 39
2017 Financial management 81 11 0 3 0 0 5 97 3 61
2017 Information management 66 16 5 0 0 5 9 95 0 21
2017 Information technology 70 14 4 5 0 3 4 91 5 51
2017 Policy 69 23 4 2 0 0 2 94 2 57
2017 Project management 65 24 5 0 4 0 3 91 4 41
2017 Other services to the public 74 5 18 0 4 0 0 78 4 25
2017 None of the above 69 16 5 2 0 0 8 92 3 51

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 82 9 0 5 0 0 4 95 5 21
2020 Federal regulators 62 22 11 0 5 0 0 85 5 40
2020 Compliance, inspection and enforcement 69 11 10 5 2 2 2 82 7 58
2020 Communications or public affairs 75 16 5 2 2 0 0 91 4 55
2020 Access to information and privacy 70 9 7 2 7 2 2 83 10 43
2020 Science and technology 56 12 13 4 15 0 0 68 20 26
2020 Legal services 65 17 8 3 5 0 2 85 8 85
2020 Administration and operations 78 13 3 1 3 0 2 93 4 174
2020 Human resources 83 13 0 0 2 0 2 98 2 47
2020 Financial management 78 13 2 2 3 2 0 93 5 60
2020 Information management 70 21 7 3 0 0 0 90 3 31
2020 Information technology 84 13 0 2 2 0 0 97 3 52
2020 Policy 68 14 10 4 3 0 2 83 7 62
2020 Project management 74 18 7 0 2 0 0 91 2 43
2020 Other services to the public 75 19 6 0 0 0 0 94 0 30
2020 None of the above 81 5 4 8 1 0 0 86 10 62
2019 Client contact centre 83 4 0 8 4 0 0 88 12 23
2019 Federal regulators 74 14 3 5 3 0 0 88 9 58
2019 Compliance, inspection and enforcement 77 14 3 3 2 0 2 93 5 48
2019 Communications or public affairs 79 10 4 0 2 0 4 94 2 47
2019 Access to information and privacy 79 9 3 3 6 0 0 88 9 33
2019 Science and technology 82 10 4 4 0 0 0 92 4 26
2019 Legal services 68 16 7 5 1 0 3 86 6 66
2019 Administration and operations 75 10 6 1 5 1 1 87 7 161
2019 Human resources 81 7 4 6 0 0 2 91 6 54
2019 Financial management 84 8 0 0 3 2 4 97 3 51
2019 Information management 67 12 14 3 3 0 0 79 7 27
2019 Information technology 73 19 0 4 2 0 2 94 6 50
2019 Policy 82 5 3 3 5 0 2 88 8 62
2019 Project management 67 18 3 3 6 0 3 88 9 33
2019 Other services to the public 73 17 10 0 0 0 0 90 0 22
2019 None of the above 73 12 3 6 3 2 0 87 9 56
2018 Client contact centre 71 14 6 3 6 0 0 85 9 28
2018 Federal regulators 70 16 10 3 0 0 0 87 3 60
2018 Compliance, inspection and enforcement 72 15 4 2 2 0 6 92 4 48
2018 Communications or public affairs 70 6 10 6 1 0 7 81 8 65
2018 Access to information and privacy 64 15 5 3 5 0 8 86 8 39
2018 Science and technology 69 3 7 0 17 5 0 75 18 22
2018 Legal services 71 14 6 4 2 0 2 87 7 50
2018 Administration and operations 77 11 2 3 4 0 3 91 7 161
2018 Human resources 82 4 7 2 0 0 4 90 2 42
2018 Financial management 81 13 0 2 2 0 3 97 3 61
2018 Information management 81 10 0 4 0 0 4 95 5 21
2018 Information technology 76 17 2 2 2 0 0 93 4 44
2018 Policy 66 13 7 5 1 0 8 86 7 72
2018 Project management 60 25 0 5 2 5 2 92 8 35
2018 Other services to the public 80 10 9 0 0 0 0 91 0 28
2018 None of the above 66 16 0 2 4 2 10 93 7 54
2017 Client contact centre 59 13 0 13 0 4 11 85 15 22
2017 Federal regulators 60 24 5 5 3 0 4 87 8 60
2017 Compliance, inspection and enforcement 61 16 7 7 2 2 4 83 10 41
2017 Communications or public affairs 79 12 2 3 1 0 4 94 5 61
2017 Access to information and privacy 70 7 11 4 0 0 8 84 4 26
2017 Science and technology 68 11 5 8 9 0 0 79 16 27
2017 Legal services 64 23 0 0 4 0 9 95 5 52
2017 Administration and operations 72 14 4 3 3 1 4 90 6 177
2017 Human resources 78 9 5 3 0 0 5 92 3 39
2017 Financial management 82 8 3 0 3 0 5 94 3 61
2017 Information management 67 25 4 0 0 0 4 96 0 21
2017 Information technology 66 18 6 7 0 0 4 87 7 51
2017 Policy 66 18 2 9 4 0 2 85 13 57
2017 Project management 66 8 5 3 2 2 13 88 6 41
2017 Other services to the public 75 7 0 11 7 0 0 83 17 25
2017 None of the above 60 19 5 2 6 0 7 86 9 51

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 41 19 10 6 0 0 65 16 21
2020 Federal regulators 63 18 13 0 3 3 0 84 3 40
2020 Compliance, inspection and enforcement 43 35 12 5 2 2 2 81 7 58
2020 Communications or public affairs 60 15 15 7 0 2 0 77 8 55
2020 Access to information and privacy 40 15 21 17 2 2 2 58 20 42
2020 Science and technology 54 39 3 0 4 0 0 93 4 26
2020 Legal services 52 26 16 5 1 0 0 78 6 85
2020 Administration and operations 57 24 15 3 0 0 1 81 4 174
2020 Human resources 60 15 12 8 4 0 0 75 12 48
2020 Financial management 51 22 15 7 2 0 3 75 9 59
2020 Information management 42 36 16 7 0 0 0 78 7 31
2020 Information technology 64 20 10 3 2 0 0 85 5 51
2020 Policy 42 29 19 5 4 0 0 71 9 62
2020 Project management 49 37 7 7 0 0 0 86 7 43
2020 Other services to the public 60 30 6 3 0 0 0 90 3 30
2020 None of the above 59 22 9 4 5 0 0 82 9 62
2019 Client contact centre 50 25 16 4 4 0 0 75 8 23
2019 Federal regulators 53 26 15 5 0 0 2 80 5 57
2019 Compliance, inspection and enforcement 56 24 8 7 2 0 4 83 9 48
2019 Communications or public affairs 48 25 12 11 0 0 4 77 11 47
2019 Access to information and privacy 57 15 19 9 0 0 0 72 9 33
2019 Science and technology 58 38 0 3 0 0 0 97 3 26
2019 Legal services 64 25 6 1 1 0 3 91 3 66
2019 Administration and operations 60 21 11 4 4 0 1 81 8 161
2019 Human resources 69 24 7 0 0 0 0 93 0 54
2019 Financial management 71 15 10 2 2 0 0 86 4 51
2019 Information management 47 30 15 9 0 0 0 77 9 27
2019 Information technology 70 12 10 4 2 0 2 84 6 50
2019 Policy 52 28 13 3 3 2 0 81 6 62
2019 Project management 61 21 9 3 0 3 3 87 3 33
2019 Other services to the public 56 26 13 0 0 0 5 87 0 21
2019 None of the above 71 12 5 4 5 2 0 86 9 56
2018 Client contact centre 59 7 24 6 0 0 3 68 6 28
2018 Federal regulators 49 31 13 3 2 0 2 82 5 61
2018 Compliance, inspection and enforcement 69 20 9 2 0 0 0 89 2 48
2018 Communications or public affairs 57 23 10 7 0 2 1 82 7 64
2018 Access to information and privacy 45 24 18 10 3 0 0 69 13 39
2018 Science and technology 54 18 28 0 0 0 0 72 0 22
2018 Legal services 41 45 12 0 0 0 2 88 0 50
2018 Administration and operations 56 25 11 4 2 0 2 83 6 162
2018 Human resources 57 21 13 2 4 0 2 80 7 42
2018 Financial management 57 26 17 0 0 0 0 83 0 61
2018 Information management 36 39 15 5 0 0 5 79 5 21
2018 Information technology 52 35 0 2 9 0 2 89 11 44
2018 Policy 51 34 6 4 1 0 4 89 5 72
2018 Project management 49 38 7 0 2 0 2 90 3 34
2018 Other services to the public 50 34 12 3 0 0 0 85 3 29
2018 None of the above 69 17 10 0 2 0 2 88 2 54
2017 Client contact centre 59 27 10 4 0 0 0 85 4 22
2017 Federal regulators 52 29 12 1 0 0 5 86 1 60
2017 Compliance, inspection and enforcement 47 30 11 5 0 0 7 83 5 40
2017 Communications or public affairs 55 23 11 5 5 0 2 80 10 61
2017 Access to information and privacy 65 12 15 4 0 0 5 81 4 26
2017 Science and technology 54 23 15 0 7 0 0 78 7 27
2017 Legal services 49 26 14 0 2 2 7 83 3 52
2017 Administration and operations 57 28 9 2 1 1 2 88 3 176
2017 Human resources 69 23 5 3 0 0 0 92 3 39
2017 Financial management 60 28 6 2 3 0 1 89 5 61
2017 Information management 40 34 4 13 0 0 8 81 15 21
2017 Information technology 49 26 16 4 1 2 2 78 6 51
2017 Policy 43 36 7 9 2 0 3 82 11 57
2017 Project management 45 39 5 9 0 0 2 86 9 41
2017 Other services to the public 50 39 11 0 0 0 0 89 0 25
2017 None of the above 55 22 11 2 2 0 7 84 5 50

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 27 34 4 0 0 5 60 5 21
2020 Federal regulators 44 31 22 3 0 0 0 76 3 39
2020 Compliance, inspection and enforcement 22 40 27 7 2 2 0 63 9 58
2020 Communications or public affairs 26 52 9 9 3 0 0 78 13 55
2020 Access to information and privacy 19 37 16 18 9 0 0 56 28 43
2020 Science and technology 15 58 23 4 0 0 0 73 4 26
2020 Legal services 31 33 27 6 2 0 0 65 8 85
2020 Administration and operations 37 40 17 3 2 1 0 78 5 174
2020 Human resources 23 52 19 4 2 0 0 74 6 48
2020 Financial management 42 31 19 8 0 0 0 73 8 60
2020 Information management 31 46 20 0 4 0 0 77 4 31
2020 Information technology 38 35 16 7 4 0 0 73 11 52
2020 Policy 29 41 14 9 5 2 0 71 14 62
2020 Project management 24 42 16 11 7 0 0 66 18 43
2020 Other services to the public 20 57 20 0 3 0 0 77 3 30
2020 None of the above 31 47 15 1 6 0 0 78 8 62

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 20 28 37 15 0 0 0 48 15 21
2020 Federal regulators 4 29 27 35 5 0 0 33 40 40
2020 Compliance, inspection and enforcement 10 47 27 11 3 2 0 58 14 58
2020 Communications or public affairs 8 45 33 7 7 0 0 53 14 55
2020 Access to information and privacy 12 30 40 12 7 0 0 42 18 43
2020 Science and technology 16 42 30 11 0 0 0 59 11 26
2020 Legal services 12 34 39 13 2 0 0 46 15 85
2020 Administration and operations 17 41 27 11 4 0 0 58 15 174
2020 Human resources 17 36 30 17 0 0 0 54 17 48
2020 Financial management 19 37 35 7 2 0 0 56 9 60
2020 Information management 16 43 30 7 4 0 0 59 11 30
2020 Information technology 20 35 24 18 2 0 0 55 20 51
2020 Policy 14 29 30 18 10 0 0 43 28 62
2020 Project management 19 34 29 16 3 0 0 53 18 43
2020 Other services to the public 27 44 23 6 0 0 0 71 6 30
2020 None of the above 14 45 22 15 3 0 0 60 19 62
2019 Client contact centre 13 32 41 4 9 0 0 45 13 23
2019 Federal regulators 19 32 23 25 2 0 0 51 26 58
2019 Compliance, inspection and enforcement 19 39 35 6 2 0 0 58 8 48
2019 Communications or public affairs 23 45 22 8 2 0 0 68 10 46
2019 Access to information and privacy 12 37 36 9 6 0 0 49 15 33
2019 Science and technology 21 29 30 12 8 0 0 50 20 26
2019 Legal services 19 52 21 6 1 0 0 71 8 66
2019 Administration and operations 27 32 29 8 3 0 0 60 11 162
2019 Human resources 27 37 27 3 6 0 0 64 9 54
2019 Financial management 34 34 22 8 2 0 0 68 10 51
2019 Information management 29 25 42 3 0 0 0 55 3 27
2019 Information technology 22 39 25 9 5 0 0 60 14 50
2019 Policy 18 37 32 10 3 0 0 55 13 62
2019 Project management 24 42 21 13 0 0 0 66 13 33
2019 Other services to the public 9 54 33 4 0 0 0 63 4 22
2019 None of the above 26 27 29 9 7 2 0 54 17 56
2018 Client contact centre 19 36 36 0 9 0 0 55 9 28
2018 Federal regulators 12 36 31 21 0 0 0 48 21 61
2018 Compliance, inspection and enforcement 18 49 27 4 3 0 0 67 7 48
2018 Communications or public affairs 26 31 31 8 4 0 0 58 12 66
2018 Access to information and privacy 18 41 31 10 0 0 0 59 10 39
2018 Science and technology 7 33 36 22 0 0 3 41 22 23
2018 Legal services 23 39 31 4 3 0 0 62 6 50
2018 Administration and operations 26 33 27 9 4 1 0 59 13 165
2018 Human resources 25 21 41 13 0 0 0 46 13 41
2018 Financial management 19 42 30 7 2 0 0 61 8 61
2018 Information management 20 51 21 4 4 0 0 71 8 21
2018 Information technology 24 42 19 13 2 0 0 66 15 43
2018 Policy 17 23 30 14 16 0 0 40 30 71
2018 Project management 12 40 33 12 2 0 0 52 15 35
2018 Other services to the public 14 32 49 0 5 0 0 45 5 29
2018 None of the above 17 33 33 11 5 0 0 50 16 54
2017 Client contact centre 21 34 31 14 0 0 0 55 14 22
2017 Federal regulators 13 41 28 11 6 0 0 54 17 60
2017 Compliance, inspection and enforcement 9 38 45 7 0 0 0 48 7 41
2017 Communications or public affairs 10 32 33 16 8 0 1 42 24 61
2017 Access to information and privacy 21 26 40 12 0 0 0 47 12 26
2017 Science and technology 13 35 33 16 3 0 0 48 19 27
2017 Legal services 12 37 32 14 2 0 2 50 17 52
2017 Administration and operations 22 34 29 9 5 1 1 57 14 177
2017 Human resources 18 22 29 28 3 0 0 41 31 39
2017 Financial management 17 40 29 10 4 0 0 57 14 61
2017 Information management 27 33 26 10 5 0 0 60 14 21
2017 Information technology 14 32 37 15 2 0 0 46 17 51
2017 Policy 9 39 33 15 4 0 0 48 18 57
2017 Project management 2 36 41 14 6 0 0 38 20 41
2017 Other services to the public 20 11 59 0 7 4 0 32 7 25
2017 None of the above 11 36 36 9 8 0 0 47 17 51

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 0 19 46 14 16 5 0 32 20 20
2020 Federal regulators 21 26 29 11 12 0 0 23 47 39
2020 Compliance, inspection and enforcement 2 12 46 26 12 2 0 39 14 57
2020 Communications or public affairs 9 14 44 20 13 0 0 34 23 55
2020 Access to information and privacy 9 17 43 21 9 0 0 31 26 42
2020 Science and technology 4 12 40 40 4 0 0 44 16 25
2020 Legal services 7 14 35 31 11 1 2 43 21 85
2020 Administration and operations 8 17 36 25 14 0 0 39 25 173
2020 Human resources 8 13 40 29 10 0 0 39 21 48
2020 Financial management 10 13 44 17 16 0 0 32 23 60
2020 Information management 7 15 39 31 9 0 0 40 21 31
2020 Information technology 17 11 33 28 12 0 0 40 28 52
2020 Policy 11 21 47 19 1 0 0 20 33 62
2020 Project management 7 21 40 28 4 0 0 32 28 43
2020 Other services to the public 6 16 36 26 16 0 0 43 22 30
2020 None of the above 7 16 39 22 16 0 0 37 23 62
2019 Client contact centre 13 21 41 15 10 0 0 24 35 23
2019 Federal regulators 9 16 35 27 12 0 2 39 26 57
2019 Compliance, inspection and enforcement 10 11 39 27 13 0 0 40 21 48
2019 Communications or public affairs 6 18 29 26 21 0 0 47 25 47
2019 Access to information and privacy 6 24 30 31 9 0 0 40 30 33
2019 Science and technology 8 16 40 24 12 0 0 36 24 25
2019 Legal services 2 11 31 38 18 0 0 56 13 65
2019 Administration and operations 6 19 30 27 18 0 0 45 25 162
2019 Human resources 6 18 28 26 22 0 0 48 24 53
2019 Financial management 0 14 34 22 30 0 0 52 14 51
2019 Information management 15 15 33 22 15 0 0 37 30 27
2019 Information technology 6 14 31 34 16 0 0 49 20 50
2019 Policy 5 15 39 31 10 0 0 41 20 62
2019 Project management 4 15 45 18 18 0 0 36 19 32
2019 Other services to the public 5 9 56 20 11 0 0 30 14 21
2019 None of the above 13 10 26 28 20 2 0 49 24 56
2018 Client contact centre 12 9 49 18 13 0 0 30 21 28
2018 Federal regulators 11 18 40 19 12 0 0 30 30 60
2018 Compliance, inspection and enforcement 5 13 32 34 17 0 0 50 17 47
2018 Communications or public affairs 1 17 34 27 19 0 2 47 18 64
2018 Access to information and privacy 7 5 47 28 13 0 0 40 13 39
2018 Science and technology 11 14 38 27 10 0 0 37 25 23
2018 Legal services 3 11 41 22 24 0 0 46 14 49
2018 Administration and operations 7 13 40 19 21 1 0 40 20 165
2018 Human resources 9 13 46 18 15 0 0 33 22 42
2018 Financial management 4 16 46 17 17 0 0 34 20 60
2018 Information management 4 5 33 37 16 4 0 56 10 21
2018 Information technology 9 18 33 29 11 0 0 41 27 43
2018 Policy 20 16 35 16 13 0 0 29 36 72
2018 Project management 9 18 47 13 13 0 0 26 27 35
2018 Other services to the public 6 16 37 25 15 0 0 40 22 29
2018 None of the above 7 20 39 25 9 0 0 34 27 52
2017 Client contact centre 4 17 35 31 13 0 0 44 21 21
2017 Federal regulators 6 13 45 22 13 0 0 35 19 60
2017 Compliance, inspection and enforcement 0 12 48 32 9 0 0 40 12 41
2017 Communications or public affairs 7 26 32 23 12 0 0 36 33 61
2017 Access to information and privacy 12 7 34 29 18 0 0 47 20 26
2017 Science and technology 3 17 33 40 6 0 0 47 20 27
2017 Legal services 2 14 35 33 13 0 2 47 17 52
2017 Administration and operations 7 14 35 26 16 0 1 43 22 176
2017 Human resources 5 21 39 22 12 0 0 35 27 38
2017 Financial management 2 17 41 24 17 0 0 41 18 61
2017 Information management 10 14 33 16 27 0 0 43 24 21
2017 Information technology 2 16 47 23 8 2 2 32 19 51
2017 Policy 11 5 50 28 7 0 0 35 16 57
2017 Project management 9 21 47 18 5 0 0 22 30 41
2017 Other services to the public 4 24 44 20 4 4 0 25 29 25
2017 None of the above 7 23 36 18 13 2 0 32 31 51
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 23 54 18 4 70 30 21
2020 Federal regulators 11 60 29 0 84 16 40
2020 Compliance, inspection and enforcement 44 47 9 0 51 49 58
2020 Communications or public affairs 15 67 12 6 82 18 55
2020 Access to information and privacy 32 49 18 0 60 40 43
2020 Science and technology 16 34 49 0 68 32 26
2020 Legal services 29 42 29 0 59 41 85
2020 Administration and operations 27 54 15 4 67 33 174
2020 Human resources 27 64 6 4 70 30 48
2020 Financial management 27 61 7 5 70 30 60
2020 Information management 10 55 30 6 85 15 31
2020 Information technology 17 54 24 5 76 24 52
2020 Policy 30 49 19 1 62 38 62
2020 Project management 22 45 28 4 67 33 43
2020 Other services to the public 35 44 16 6 55 45 30
2020 None of the above 22 49 17 12 68 32 62

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 27 73 26
2020 Access to information and privacy 36 64 14
2020 Legal services 32 68 24
2020 Administration and operations 49 51 46
2020 Human resources 38 62 13
2020 Financial management 47 53 16
2020 Policy 60 40 20
2020 Project management 40 60 10
2020 Other services to the public 38 62 11
2020 None of the above 50 50 14

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 22 4 9 6 5 5 79 16 21
2020 Federal regulators 65 8 4 0 6 3 15 88 7 40
2020 Compliance, inspection and enforcement 41 15 12 6 6 4 16 70 16 58
2020 Communications or public affairs 42 17 7 7 3 4 20 77 14 55
2020 Access to information and privacy 44 12 14 12 7 0 12 63 22 43
2020 Science and technology 69 16 4 8 0 0 3 87 8 26
2020 Legal services 44 20 17 7 2 1 9 71 10 85
2020 Administration and operations 50 18 12 4 5 1 11 77 9 174
2020 Human resources 60 16 10 2 4 0 8 82 7 48
2020 Financial management 61 13 6 3 3 0 14 86 7 60
2020 Information management 31 15 16 8 7 3 21 60 19 31
2020 Information technology 46 25 9 9 7 0 3 74 16 52
2020 Policy 52 23 8 5 4 1 7 82 10 62
2020 Project management 51 10 7 14 0 5 13 74 17 43
2020 Other services to the public 45 34 3 3 6 3 6 86 10 30
2020 None of the above 39 12 8 3 5 0 34 76 11 62
2019 Client contact centre 31 21 13 20 4 0 12 59 27 23
2019 Federal regulators 59 22 7 7 1 0 4 84 9 58
2019 Compliance, inspection and enforcement 49 15 12 9 8 0 7 69 18 48
2019 Communications or public affairs 48 9 11 11 6 0 15 67 21 47
2019 Access to information and privacy 27 15 19 15 12 3 9 48 31 33
2019 Science and technology 62 13 4 4 4 0 13 86 9 24
2019 Legal services 45 25 14 6 3 0 7 75 10 64
2019 Administration and operations 39 23 12 8 11 0 7 67 20 160
2019 Human resources 42 21 14 4 5 2 12 73 11 54
2019 Financial management 64 5 12 2 9 0 8 75 12 51
2019 Information management 37 16 12 10 21 0 3 55 33 26
2019 Information technology 44 22 7 10 6 0 11 74 18 50
2019 Policy 47 10 26 6 6 2 3 60 13 61
2019 Project management 46 15 15 6 3 3 12 71 11 33
2019 Other services to the public 44 12 9 5 6 10 13 73 15 21
2019 None of the above 48 9 11 8 16 2 5 62 26 55
2018 Client contact centre 50 11 14 0 16 0 10 67 18 28
2018 Federal regulators 61 15 8 7 3 2 5 80 11 61
2018 Compliance, inspection and enforcement 46 18 23 2 2 2 7 71 5 47
2018 Communications or public affairs 49 11 17 10 7 1 5 64 19 65
2018 Access to information and privacy 30 15 17 13 13 0 13 51 29 39
2018 Science and technology 45 22 9 0 0 5 18 89 0 23
2018 Legal services 40 18 22 6 0 0 15 68 7 50
2018 Administration and operations 48 15 9 9 12 1 5 67 23 164
2018 Human resources 41 11 17 7 17 0 7 56 26 42
2018 Financial management 55 11 13 10 5 0 6 70 16 60
2018 Information management 34 21 4 14 19 4 4 60 35 21
2018 Information technology 56 18 6 7 4 2 6 81 13 44
2018 Policy 44 14 16 11 7 4 3 62 20 71
2018 Project management 41 18 13 5 10 3 11 69 17 35
2018 Other services to the public 44 11 10 18 6 0 12 62 27 29
2018 None of the above 51 14 9 10 8 2 6 70 20 54

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Compliance, inspection and enforcement 15 24 19 27 11 0 4 41 39 26
2020 Access to information and privacy 29 29 21 7 7 0 7 62 15 14
2020 Legal services 20 39 13 12 12 4 0 61 25 24
2020 Administration and operations 27 29 11 15 12 0 6 59 29 45
2020 Human resources 58 26 0 9 0 0 7 91 9 13
2020 Financial management 52 24 6 18 0 0 0 76 18 16
2020 Policy 31 25 10 19 10 0 5 59 30 20
2020 Project management 30 30 10 20 10 0 0 60 30 10
2020 Other services to the public 27 39 26 0 0 0 8 71 0 11
2020 None of the above 20 27 16 7 20 0 8 52 30 14

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Compliance, inspection and enforcement 8 12 23 19 29 0 8 22 53 26
2020 Access to information and privacy 14 21 14 7 14 0 29 50 30 14
2020 Legal services 0 12 24 14 28 7 14 16 54 24
2020 Administration and operations 15 17 13 12 33 2 8 35 50 46
2020 Human resources 14 29 16 16 16 0 8 47 36 13
2020 Financial management 12 19 0 32 19 0 18 38 62 16
2020 Policy 10 31 0 24 25 0 11 46 54 20
2020 Project management 19 30 10 10 20 10 0 55 34 10
2020 Other services to the public 8 31 9 9 17 0 26 53 35 11
2020 None of the above 7 15 29 7 27 0 15 25 41 14
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