2020 Public Service Employee Survey Results by Theme for Micro-organizations combined by Question 106. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the confidentiality of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 55 23 13 9 0 0 0 78 9 31
2020 IS-04 65 21 14 0 0 0 0 86 0 14
2019 IS 55 34 6 0 5 0 0 89 5 20
2018 IS 45 27 13 10 5 0 0 72 15 33
2017 IS 27 45 6 13 9 0 0 72 22 33
2017 IS-04 33 53 0 13 0 0 0 87 13 12
2014 IS 36 38 11 13 2 0 0 73 16 45
2014 IS-03 50 25 0 25 0 0 0 75 25 12
2014 IS-04 22 44 22 11 0 0 0 67 11 18

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 51 24 13 9 4 0 0 75 12 31
2020 IS-04 56 30 14 0 0 0 0 86 0 14
2019 IS 51 18 6 21 5 0 0 69 25 21
2018 IS 45 31 8 8 8 0 0 76 16 34
2018 IS-04 41 31 29 0 0 0 0 71 0 10
2017 IS 32 43 5 6 15 0 0 75 20 33
2017 IS-04 33 53 6 7 0 0 0 87 7 12

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 53 29 15 3 0 0 0 82 3 31
2020 IS-04 54 32 14 0 0 0 0 86 0 14
2019 IS 65 19 12 0 5 0 0 83 5 20
2018 IS 44 37 12 5 2 0 0 81 8 34
2018 IS-04 24 55 21 0 0 0 0 79 0 10
2017 IS 27 53 8 6 6 0 0 80 12 33
2017 IS-04 33 53 6 7 0 0 0 87 7 12
2014 IS 60 24 9 4 2 0 0 84 7 45
2014 IS-03 67 8 17 8 0 0 0 75 8 12
2014 IS-04 56 39 6 0 0 0 0 94 0 18

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 55 35 3 7 0 0 0 91 7 31
2020 IS-04 56 44 0 0 0 0 0 100 0 14
2019 IS 63 5 15 11 6 0 0 68 16 20
2018 IS 51 21 9 12 8 0 0 71 19 34
2018 IS-04 41 15 23 21 0 0 0 56 21 10
2017 IS 27 47 15 3 9 0 0 73 12 33
2017 IS-04 33 41 25 0 0 0 0 75 0 12
2014 IS 47 31 9 11 2 0 0 78 13 45
2014 IS-03 50 42 0 8 0 0 0 92 8 12
2014 IS-04 50 17 17 17 0 0 0 67 17 18

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 52 36 9 4 0 0 0 87 4 31
2020 IS-04 41 51 8 0 0 0 0 92 0 14
2019 IS 50 46 0 0 5 0 0 95 5 21
2018 IS 44 35 9 8 5 0 0 79 12 34
2018 IS-04 17 45 23 15 0 0 0 62 15 10
2017 IS 28 35 16 15 6 0 0 63 21 33
2017 IS-04 24 40 36 0 0 0 0 64 0 12
2014 IS 36 36 11 11 7 0 0 71 18 45
2014 IS-03 58 25 8 8 0 0 0 83 8 12
2014 IS-04 22 28 22 17 11 0 0 50 28 18

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 58 29 9 4 0 0 0 87 4 31
2020 IS-04 48 44 8 0 0 0 0 92 0 14
2019 IS 55 26 5 10 5 0 0 81 14 21
2018 IS 47 34 7 8 5 0 0 81 12 34
2018 IS-04 27 34 23 15 0 0 0 62 15 10
2017 IS 28 41 13 15 2 0 0 70 18 33
2017 IS-04 24 57 19 0 0 0 0 81 0 12
2014 IS 38 36 9 18 0 0 0 73 18 45
2014 IS-03 50 33 8 8 0 0 0 83 8 12
2014 IS-04 28 33 17 22 0 0 0 61 22 18

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 52 25 6 13 0 4 0 80 14 31
2020 IS-04 33 50 8 0 0 8 0 91 0 14
2019 IS 54 15 6 16 9 0 0 70 25 21
2018 IS 43 18 19 15 5 0 0 61 19 34
2018 IS-04 27 13 29 31 0 0 0 41 31 10
2017 IS 28 24 16 11 21 0 0 52 32 33
2017 IS-04 24 33 13 20 10 0 0 57 30 12
2014 IS 42 16 13 13 13 2 0 59 27 45
2014 IS-03 67 8 8 8 0 8 0 82 9 12
2014 IS-04 28 22 17 11 22 0 0 50 33 18
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 78 15 3 4 0 0 0 93 4 31
2020 IS-04 71 29 0 0 0 0 0 100 0 14
2019 IS 65 24 6 0 5 0 0 90 5 21

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 56 35 3 7 0 0 0 91 7 31
2020 IS-04 63 37 0 0 0 0 0 100 0 14
2019 IS 70 15 5 6 5 0 0 85 10 21
2018 IS 55 33 0 5 7 0 0 88 12 34
2018 IS-04 46 39 0 15 0 0 0 85 15 10
2017 IS 36 29 16 13 6 0 0 65 19 33
2017 IS-04 34 48 8 0 10 0 0 82 10 12
2014 IS 49 38 9 4 0 0 0 87 4 45
2014 IS-03 58 33 8 0 0 0 0 92 0 12
2014 IS-04 39 44 11 6 0 0 0 83 6 18

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 71 17 10 3 0 0 0 88 3 31
2020 IS-04 78 16 7 0 0 0 0 93 0 14
2019 IS 62 28 6 0 5 0 0 90 5 21
2018 IS 53 26 0 12 9 0 0 79 21 34
2018 IS-04 56 29 0 0 15 0 0 85 15 10
2017 IS 31 26 15 22 6 0 0 57 27 32
2017 IS-04 36 23 21 20 0 0 0 59 20 11
2014 IS 56 36 7 2 0 0 0 91 2 45
2014 IS-03 58 33 8 0 0 0 0 92 0 12
2014 IS-04 50 39 11 0 0 0 0 89 0 18

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 57 32 4 7 0 0 0 89 7 31
2020 IS-04 48 36 0 15 0 0 0 85 15 14
2019 IS 42 42 6 0 5 6 0 89 5 21
2018 IS 49 17 15 14 5 0 0 66 19 34
2018 IS-04 30 8 33 29 0 0 0 38 29 10
2017 IS 24 39 10 10 18 0 0 63 27 33
2017 IS-04 22 32 10 10 27 0 0 54 36 12
2014 IS 31 36 9 11 7 7 0 71 19 45
2014 IS-03 33 33 8 8 0 17 0 80 10 12
2014 IS-04 28 28 11 17 17 0 0 56 33 18

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 51 29 13 7 0 0 0 80 7 31
2020 IS-04 40 37 15 8 0 0 0 77 8 14
2019 IS 42 43 5 6 5 0 0 85 10 21
2018 IS 46 31 8 11 5 0 0 76 16 34
2018 IS-04 23 31 18 29 0 0 0 53 29 10
2017 IS 31 32 13 10 14 0 0 63 24 33
2017 IS-04 22 42 10 12 15 0 0 64 27 12
2014 IS 29 42 13 11 4 0 0 71 16 45
2014 IS-03 42 42 8 8 0 0 0 83 8 12
2014 IS-04 22 39 11 17 11 0 0 61 28 18

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 36 31 17 12 0 4 0 70 13 31
2020 IS-04 20 49 32 0 0 0 0 68 0 14
2019 IS 43 32 9 11 5 0 0 76 16 21
2018 IS 24 36 14 20 5 0 0 61 25 34
2018 IS-04 0 33 21 46 0 0 0 33 46 10
2017 IS 19 35 17 18 11 0 0 54 29 33
2017 IS-04 8 38 29 18 7 0 0 46 25 12
2014 IS 31 29 18 16 4 2 0 61 20 45
2014 IS-03 42 25 25 8 0 0 0 67 8 12
2014 IS-04 22 28 17 22 11 0 0 50 33 18

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 32 42 9 10 3 4 0 77 14 31
2020 IS-04 34 42 8 15 0 0 0 77 15 14
2019 IS 29 42 10 10 5 6 0 75 15 21
2018 IS 26 38 19 11 7 0 0 64 17 34
2018 IS-04 9 34 23 26 8 0 0 44 33 10
2017 IS 19 32 17 21 11 0 0 51 32 33
2017 IS-04 8 32 27 33 0 0 0 40 33 12
2014 IS 24 29 11 27 9 0 0 53 36 45
2014 IS-03 33 33 0 17 17 0 0 67 33 12
2014 IS-04 17 22 22 33 6 0 0 39 39 18
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 58 23 12 7 0 0 0 81 7 31
2020 IS-04 56 37 7 0 0 0 0 93 0 14
2019 IS 54 24 5 12 5 0 0 79 17 20
2018 IS 49 31 8 5 8 0 0 80 12 34
2018 IS-04 41 15 29 8 8 0 0 56 15 10
2017 IS 28 49 3 5 15 0 0 77 20 33
2017 IS-04 42 52 0 6 0 0 0 94 6 12
2014 IS 40 33 4 16 4 0 2 75 20 45
2014 IS-03 42 33 17 8 0 0 0 75 8 12
2014 IS-04 44 22 0 22 6 0 6 71 29 18

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 35 52 7 7 0 0 0 87 7 31
2020 IS-04 33 60 7 0 0 0 0 93 0 14
2019 IS 45 50 0 0 5 0 0 95 5 20
2018 IS 31 44 7 16 2 0 0 75 18 34
2018 IS-04 30 41 13 15 0 0 0 71 15 10
2017 IS 20 51 8 9 12 0 0 71 21 33
2017 IS-04 25 51 15 8 0 0 0 76 8 12

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 62 23 3 8 4 0 0 85 12 31
2020 IS-04 71 22 7 0 0 0 0 93 0 14
2019 IS 58 22 9 0 10 0 0 81 10 21
2018 IS 52 32 5 5 7 0 0 84 11 34
2018 IS-04 50 27 0 8 15 0 0 77 23 10
2017 IS 33 35 13 11 8 0 0 68 18 33
2017 IS-04 41 41 7 10 0 0 0 82 10 12
2014 IS 47 38 4 11 0 0 0 84 11 45
2014 IS-03 50 50 0 0 0 0 0 100 0 12
2014 IS-04 44 39 11 6 0 0 0 83 6 18

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 46 28 19 0 3 4 0 77 3 31
2020 IS-04 39 30 22 0 0 8 0 76 0 14
2019 IS 53 16 20 0 5 6 0 73 5 20
2018 IS 35 31 19 7 3 3 2 69 11 34
2018 IS-04 30 15 29 15 0 10 0 51 17 10
2017 IS 37 34 10 11 6 0 3 72 17 33
2017 IS-04 17 50 18 8 0 0 7 72 9 12
2014 IS 53 18 11 13 2 0 2 73 16 45
2014 IS-03 42 25 25 8 0 0 0 67 8 12
2014 IS-04 56 17 6 17 6 0 0 72 22 18

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 63 19 6 3 10 0 0 82 12 31
2020 IS-04 73 13 7 0 7 0 0 86 7 14

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 35 31 21 6 7 0 0 67 12 31
2020 IS-04 35 29 30 7 0 0 0 63 7 14
2019 IS 47 18 15 6 9 6 0 69 15 21
2018 IS 32 25 5 24 11 3 0 59 36 34
2018 IS-04 17 21 8 44 0 10 0 42 49 10
2017 IS 21 29 15 23 5 6 0 54 30 33
2017 IS-04 0 31 30 22 0 18 0 37 27 12
2014 IS 43 25 11 14 5 2 0 70 19 44
2014 IS-03 50 17 8 17 0 8 0 73 18 12
2014 IS-04 39 22 11 17 11 0 0 61 28 18

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 20 18 3 25 26 3 6 41 55 31
2020 IS-04 15 23 0 27 22 6 6 44 56 14
2019 IS 5 14 14 19 35 5 8 22 62 21
2018 IS 21 9 14 17 33 3 3 32 54 34
2018 IS-04 8 8 8 39 38 0 0 15 77 10
2017 IS 5 15 22 25 25 3 4 22 54 33
2017 IS-04 0 8 23 41 20 7 0 9 66 12
2014 IS 11 20 7 20 29 4 9 36 56 45
2014 IS-03 17 17 17 17 17 8 8 40 40 12
2014 IS-04 11 17 6 22 39 0 6 29 65 18

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 55 9 16 7 4 4 6 71 11 31
2020 IS-04 58 21 15 0 0 0 6 84 0 14
2019 IS 48 9 14 6 14 0 9 63 22 21

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 57 17 14 6 0 0 6 78 7 30
2020 IS-04 65 14 8 7 0 0 6 84 7 14
2019 IS 47 19 16 4 9 0 5 69 14 21

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 88 3 0 0 4 0 6 96 4 31
2020 IS-04 94 0 0 0 0 0 6 100 0 14
2019 IS 85 10 0 0 0 0 5 100 0 21

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 84 4 0 0 0 4 9 100 0 31
2020 IS-04 87 0 0 0 0 0 13 100 0 14
2019 IS 91 0 0 0 5 0 5 95 5 21

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 58 32 0 6 4 0 0 90 10 31
2020 IS-04 64 29 0 7 0 0 0 93 7 14
2019 IS 45 38 6 0 11 0 0 83 11 20
2018 IS 53 28 6 2 11 0 0 81 13 34
2018 IS-04 38 49 13 0 0 0 0 87 0 10
2017 IS 31 39 3 21 5 0 0 71 26 33
2017 IS-04 33 50 10 7 0 0 0 83 7 12
2014 IS 33 49 2 13 2 0 0 82 16 45
2014 IS-03 17 75 0 8 0 0 0 92 8 12
2014 IS-04 39 39 6 17 0 0 0 78 17 18

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 59 26 6 0 10 0 0 85 10 31
2020 IS-04 57 29 7 0 7 0 0 86 7 14
2019 IS 60 29 0 0 11 0 0 89 11 20
2018 IS 50 32 0 10 8 0 0 82 18 34
2018 IS-04 46 47 0 8 0 0 0 92 8 10
2017 IS 33 46 3 6 12 0 0 79 18 33
2017 IS-04 26 66 7 0 0 0 0 93 0 12
2014 IS 44 29 13 7 4 0 2 75 11 45
2014 IS-03 33 42 17 0 8 0 0 75 8 12
2014 IS-04 50 17 17 11 0 0 6 71 12 18

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 52 36 3 7 0 0 3 90 7 31
2020 IS-04 57 43 0 0 0 0 0 100 0 14
2019 IS 52 24 4 10 10 0 0 76 20 21
2018 IS 44 21 11 16 8 0 0 66 23 34
2018 IS-04 41 15 29 8 8 0 0 56 15 10
2017 IS 23 54 12 10 2 0 0 76 12 33
2017 IS-04 15 68 7 10 0 0 0 83 10 12
2014 IS 47 33 7 7 4 0 2 82 11 45
2014 IS-03 42 42 8 8 0 0 0 83 8 12
2014 IS-04 44 28 11 6 6 0 6 76 12 18

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 38 48 7 3 4 0 0 86 7 30
2020 IS-04 27 58 15 0 0 0 0 85 0 14
2019 IS 42 42 0 0 10 6 0 89 11 21
2018 IS 40 44 6 5 5 0 0 84 10 34
2018 IS-04 25 62 13 0 0 0 0 87 0 10
2017 IS 30 36 8 15 8 3 0 68 24 33
2017 IS-04 22 41 21 8 0 7 0 68 9 12

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 74 19 0 0 7 0 0 93 7 31
2020 IS-04 63 37 0 0 0 0 0 100 0 14
2019 IS 80 11 0 0 9 0 0 91 9 20
2018 IS 71 20 2 2 5 0 0 90 8 34
2018 IS-04 69 23 8 0 0 0 0 92 0 10
2017 IS 46 31 3 10 10 0 0 77 20 33
2017 IS-04 59 12 10 10 10 0 0 71 20 12
2014 IS 51 24 11 7 4 0 2 77 11 45
2014 IS-03 42 25 17 17 0 0 0 67 17 12
2014 IS-04 50 22 11 0 11 0 6 76 12 18

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 51 20 17 12 0 0 0 70 12 30
2020 IS-04 58 35 0 7 0 0 0 93 7 14
2019 IS 57 25 9 9 0 0 0 82 9 21
2018 IS 57 22 15 6 0 0 0 79 6 34
2018 IS-04 69 8 23 0 0 0 0 77 0 10
2017 IS 47 27 26 0 0 0 0 74 0 33
2017 IS-04 47 36 17 0 0 0 0 83 0 12
2014 IS 51 29 11 2 4 0 2 82 7 45
2014 IS-03 58 25 17 0 0 0 0 83 0 12
2014 IS-04 44 33 6 0 11 0 6 82 12 18

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IS 44 56 31
2020 IS-04 42 58 14

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 84 10 0 0 0 0 6 100 0 31
2020 IS-04 79 14 0 0 0 0 7 100 0 14

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 IS 12 43 45 31
2020 IS-04 6 42 52 14
2019 IS 20 40 40 21
2018 IS 28 32 40 34
2018 IS-04 31 33 36 10
2017 IS 45 32 22 33
2017 IS-04 38 33 29 12
2014 IS 33 22 44 45
2014 IS-03 25 33 42 12
2014 IS-04 39 17 44 18

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 IS 0 16 76 8 0 0 11
2017 IS 6 8 66 8 0 12 16
2014 IS 0 13 60 7 9999 20 15
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 64 33 3 0 0 0 0 97 0 31
2020 IS-04 71 22 7 0 0 0 0 93 0 14
2019 IS 74 21 0 0 5 0 0 95 5 20
2018 IS 46 37 9 5 3 0 0 84 8 34
2018 IS-04 48 44 0 8 0 0 0 92 8 10
2017 IS 31 49 3 8 9 0 0 80 17 33
2017 IS-04 43 50 0 7 0 0 0 93 7 12
2014 IS 58 27 7 2 4 0 2 86 7 45
2014 IS-03 58 33 0 0 8 0 0 92 8 12
2014 IS-04 56 28 11 0 0 0 6 88 0 18

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 43 38 10 7 3 0 0 80 9 31
2020 IS-04 48 37 15 0 0 0 0 85 0 14
2019 IS 21 54 5 6 9 6 0 80 15 21
2018 IS 32 27 21 17 2 0 0 59 20 33
2018 IS-04 25 36 39 0 0 0 0 61 0 10
2017 IS 35 42 15 6 2 0 0 77 8 33
2017 IS-04 18 67 16 0 0 0 0 84 0 12
2014 IS 38 42 9 9 2 0 0 80 11 45
2014 IS-03 42 25 17 17 0 0 0 67 17 12
2014 IS-04 17 72 6 6 0 0 0 89 6 18

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 7 15 30 22 22 4 0 46 23 31
2020 IS-04 0 6 44 35 14 0 0 49 6 14
2019 IS 5 20 34 16 25 0 0 41 24 20
2018 IS 10 16 24 26 23 0 0 49 26 34
2018 IS-04 8 15 29 39 9 0 0 48 23 10
2017 IS 11 21 29 25 11 0 3 37 33 33
2017 IS-04 0 34 41 13 12 0 0 25 34 12
2014 IS 9 22 33 16 13 0 7 31 33 45
2014 IS-03 0 33 33 25 8 0 0 33 33 12
2014 IS-04 11 22 39 0 11 0 17 13 40 18

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 3 12 10 43 27 4 0 73 16 31
2020 IS-04 0 21 15 38 26 0 0 64 21 14
2019 IS 5 13 15 26 37 5 0 66 18 21
2018 IS 10 15 19 24 32 0 0 56 25 34
2018 IS-04 8 23 15 31 23 0 0 54 31 10
2017 IS 14 12 29 25 15 2 3 42 27 33
2017 IS-04 15 0 46 27 12 0 0 39 15 12
2014 IS 7 13 24 20 29 0 7 52 21 45
2014 IS-03 0 8 33 25 33 0 0 58 8 12
2014 IS-04 6 22 17 17 22 0 17 47 33 18

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 7 18 13 14 38 7 3 58 28 31
2020 IS-04 0 28 23 17 27 0 6 46 30 14
2019 IS 10 5 23 23 35 5 0 61 15 21
2018 IS 5 14 19 32 29 0 0 61 19 33
2017 IS 8 18 18 28 25 0 3 54 27 33
2017 IS-04 0 28 18 30 25 0 0 55 28 12
2014 IS 0 11 20 24 40 0 4 67 12 45
2014 IS-03 0 8 25 42 25 0 0 67 8 12
2014 IS-04 0 17 22 17 33 0 11 56 19 18

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 13 4 25 28 31 0 0 59 16 31
2020 IS-04 6 0 42 22 29 0 0 52 6 14
2019 IS 15 5 29 19 31 0 0 50 20 20
2018 IS 9 8 20 33 30 0 0 63 17 34
2018 IS-04 23 8 0 60 9 0 0 69 31 10
2017 IS 13 13 30 16 25 0 3 42 26 32
2017 IS-04 11 20 35 13 21 0 0 35 30 11
2014 IS 4 16 27 27 22 0 4 51 21 45
2014 IS-03 0 17 33 33 17 0 0 50 17 12
2014 IS-04 0 22 33 17 17 0 11 38 25 18

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 10 10 39 19 18 4 0 39 20 31
2020 IS-04 0 8 44 27 21 0 0 48 8 14
2019 IS 14 23 19 18 20 6 0 40 39 21
2018 IS 10 13 15 37 20 0 5 60 24 34
2018 IS-04 15 0 0 39 30 0 15 82 18 10
2017 IS 18 16 21 19 20 0 8 42 36 33
2017 IS-04 16 27 16 21 19 0 0 41 43 12
2014 IS 13 20 22 13 22 0 9 39 37 45
2014 IS-03 17 33 8 17 25 0 0 42 50 12
2014 IS-04 11 22 17 17 17 0 17 40 40 18

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 6 7 11 33 36 4 3 74 14 30
2020 IS-04 7 8 7 27 45 0 6 77 16 14
2019 IS 0 15 33 16 31 5 0 50 15 20
2018 IS 10 12 11 25 37 5 0 66 23 34
2018 IS-04 15 15 0 39 23 8 0 67 33 10
2017 IS 9 13 24 14 31 3 6 50 24 33
2017 IS-04 0 18 44 6 33 0 0 39 18 12
2014 IS 4 16 9 29 33 0 9 68 22 45
2014 IS-03 8 17 0 50 25 0 0 75 25 12
2014 IS-04 0 17 17 17 33 0 17 60 20 18

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 10 6 12 18 43 8 3 68 18 30
2020 IS-04 8 8 15 25 37 0 7 68 16 13
2019 IS 10 0 22 39 24 5 0 66 11 21
2018 IS 5 7 18 36 33 0 0 69 13 34
2018 IS-04 0 8 38 31 23 0 0 54 8 10
2017 IS 12 5 15 25 26 6 10 61 21 33
2017 IS-04 10 0 8 45 28 10 0 80 11 12
2014 IS 7 13 13 27 31 0 9 63 22 45
2014 IS-03 17 17 8 25 25 0 8 55 36 12
2014 IS-04 0 17 17 28 28 0 11 63 19 18

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 3 13 23 32 29 0 0 61 16 31
2020 IS-04 7 15 15 35 28 0 0 63 22 14
2019 IS 9 15 32 24 21 0 0 44 24 21

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 32 46 7 7 6 0 3 79 13 31
2020 IS-04 43 41 8 0 8 0 0 84 8 14
2019 IS 13 44 5 19 5 14 0 67 28 21

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 68 16 0 9 7 0 0 84 16 31
2020 IS-04 63 22 0 15 0 0 0 85 15 14
2019 IS 61 18 11 6 5 0 0 79 10 21
2018 IS 56 23 10 8 2 0 0 79 11 34
2018 IS-04 46 31 13 10 0 0 0 76 10 10
2017 IS 39 38 12 2 9 0 0 77 11 33
2017 IS-04 39 55 6 0 0 0 0 94 0 12
2014 IS 56 18 2 18 7 0 0 73 24 45
2014 IS-03 67 17 0 8 8 0 0 83 17 12
2014 IS-04 56 17 0 17 11 0 0 72 28 18

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 81 12 3 0 4 0 0 93 4 31
2020 IS-04 78 14 8 0 0 0 0 92 0 14
2019 IS 80 5 11 0 5 0 0 85 5 21
2018 IS 59 31 5 2 2 0 0 91 5 33
2017 IS 48 29 10 3 9 0 0 78 13 33
2017 IS-04 65 26 10 0 0 0 0 90 0 12
2014 IS 47 27 4 20 2 0 0 73 22 45
2014 IS-03 67 17 8 8 0 0 0 83 8 12
2014 IS-04 33 28 6 28 6 0 0 61 33 18

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 63 27 3 3 4 0 0 90 7 31
2020 IS-04 56 37 0 7 0 0 0 93 7 14
2019 IS 62 27 0 0 10 0 0 90 10 21
2018 IS 60 32 2 3 2 0 0 92 5 34
2018 IS-04 71 29 0 0 0 0 0 100 0 10

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 55 30 3 6 7 0 0 84 13 31
2020 IS-04 40 52 0 8 0 0 0 92 8 14
2019 IS 57 28 5 6 5 0 0 85 10 21
2018 IS 58 26 8 3 5 0 0 84 8 34
2018 IS-04 46 36 18 0 0 0 0 82 0 10
2017 IS 38 41 9 8 0 3 0 82 9 33
2017 IS-04 43 57 0 0 0 0 0 100 0 12
2014 IS 49 36 7 7 2 0 0 84 9 45
2014 IS-03 58 33 8 0 0 0 0 92 0 12
2014 IS-04 44 33 11 11 0 0 0 78 11 18

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 44 26 13 10 4 3 0 72 14 31
2020 IS-04 40 29 15 16 0 0 0 69 16 14
2019 IS 62 10 13 6 5 5 0 75 11 21
2018 IS 49 31 9 0 8 3 0 83 8 34
2018 IS-04 35 44 21 0 0 0 0 79 0 10
2017 IS 44 29 8 13 3 3 0 75 17 33
2017 IS-04 43 57 0 0 0 0 0 100 0 12
2014 IS 40 36 9 4 2 9 0 83 7 45
2014 IS-03 42 33 8 8 0 8 0 82 9 12
2014 IS-04 28 33 17 6 6 11 0 69 13 18

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 68 26 0 4 3 0 0 93 7 31
2020 IS-04 55 45 0 0 0 0 0 100 0 14
2019 IS 61 35 0 0 5 0 0 95 5 21
2018 IS 65 33 0 0 2 0 0 98 2 34
2018 IS-04 54 46 0 0 0 0 0 100 0 10
2017 IS 38 41 9 9 2 0 0 80 11 33
2017 IS-04 46 54 0 0 0 0 0 100 0 12
2014 IS 58 27 9 7 0 0 0 84 7 45
2014 IS-03 75 8 8 8 0 0 0 83 8 12
2014 IS-04 50 33 11 6 0 0 0 83 6 18

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 64 19 0 0 4 10 3 96 4 31
2020 IS-04 49 36 0 0 0 15 0 100 0 14

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 22 32 20 13 4 9 0 60 18 31
2020 IS-04 22 36 20 16 0 6 0 62 17 14

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 58 26 7 3 4 3 0 86 7 31
2020 IS-04 49 28 8 7 0 7 0 83 7 14

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 49 11 19 6 4 6 6 68 11 31
2020 IS-04 34 24 22 7 0 6 7 67 8 14
2019 IS 40 34 5 10 5 6 0 79 16 21
2018 IS 33 19 28 6 5 6 2 57 12 34
2018 IS-04 17 15 60 0 0 0 8 35 0 10
2017 IS 30 17 26 6 15 0 6 50 23 33
2017 IS-04 31 13 47 0 0 0 8 49 0 12
2014 IS 38 20 9 18 11 0 4 60 30 45
2014 IS-03 33 33 8 0 17 0 8 73 18 12
2014 IS-04 33 11 11 22 17 0 6 47 41 18

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 43 24 18 10 7 0 0 66 16 31
2020 IS-04 50 21 22 7 0 0 0 71 7 14
2019 IS 46 15 20 10 5 6 0 64 15 21
2018 IS 44 18 13 17 2 2 3 66 21 34
2018 IS-04 50 15 13 21 0 0 0 66 21 10
2017 IS 30 32 21 9 8 0 0 62 17 33
2017 IS-04 33 32 20 8 7 0 0 65 15 12
2014 IS 53 20 11 11 4 0 0 73 16 45
2014 IS-03 50 17 17 17 0 0 0 67 17 12
2014 IS-04 44 22 6 17 11 0 0 67 28 18

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 40 32 21 0 7 0 0 73 7 31
2020 IS-04 34 43 23 0 0 0 0 77 0 14
2019 IS 52 24 5 6 9 5 0 79 15 21
2018 IS 40 21 26 10 2 0 0 61 13 34
2018 IS-04 17 36 47 0 0 0 0 53 0 10

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 34 16 24 6 10 10 0 56 18 31
2020 IS-04 27 14 30 8 7 14 0 48 17 14
2019 IS 36 19 10 15 5 15 0 65 23 21
2018 IS 32 10 18 9 12 19 0 52 26 34
2018 IS-04 9 21 15 13 15 26 0 41 38 10
2017 IS 15 13 17 6 30 13 6 35 44 33
2017 IS-04 0 14 8 0 42 28 8 21 66 12
2014 IS 20 11 29 16 9 9 7 37 29 45
2014 IS-03 25 8 42 0 8 8 8 40 10 12
2014 IS-04 6 17 28 28 11 6 6 25 44 18

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 51 36 3 10 0 0 0 87 10 31
2020 IS-04 46 39 0 15 0 0 0 85 15 14

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 54 29 0 17 0 0 0 83 17 31
2020 IS-04 46 38 0 16 0 0 0 84 16 14
2019 IS 75 20 0 5 0 0 0 95 5 20
2017 IS 50 23 9 9 9 0 0 73 18 33
2017 IS-04 47 43 0 10 0 0 0 90 10 12
2014 IS 56 20 9 4 9 0 2 77 14 45
2014 IS-03 42 42 8 8 0 0 0 83 8 12
2014 IS-04 39 17 17 6 17 0 6 59 24 18

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 63 27 10 0 0 0 0 90 0 30
2020 IS-04 55 45 0 0 0 0 0 100 0 14
2019 IS 68 22 5 5 0 0 0 90 5 19
2017 IS 48 43 3 6 0 0 0 91 6 33
2017 IS-04 56 44 0 0 0 0 0 100 0 12
2014 IS 56 24 16 4 0 0 0 80 4 45
2014 IS-03 50 25 17 8 0 0 0 75 8 12
2014 IS-04 56 17 22 6 0 0 0 72 6 18

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 84 16 0 0 0 0 0 100 0 31
2020 IS-04 85 15 0 0 0 0 0 100 0 14
2017 IS 70 19 9 0 0 3 0 91 0 33
2017 IS-04 66 17 10 0 0 7 0 90 0 12
2014 IS 78 16 0 7 0 0 0 93 7 45
2014 IS-03 83 17 0 0 0 0 0 100 0 12
2014 IS-04 83 11 0 6 0 0 0 94 6 18

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 55 25 14 4 0 3 0 82 4 31
2020 IS-04 48 15 30 0 0 7 0 67 0 14
2019 IS 65 9 15 6 0 6 0 78 6 21

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 IS 14 86 34
2018 IS-04 0 100 10

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 20 19 10 4 3 35 9 70 11 31
2020 IS-04 13 22 15 0 0 43 7 70 0 14
2019 IS 16 25 15 0 5 40 0 68 8 21
2018 IS 30 6 15 11 5 28 5 54 23 34
2018 IS-04 10 8 21 29 0 25 8 27 42 10
2017 IS 6 12 23 15 5 26 13 29 33 33
2017 IS-04 0 0 29 15 7 21 26 0 44 12
2014 IS 13 7 11 16 4 44 4 39 39 45
2014 IS-03 17 0 8 0 8 67 0 50 25 12
2014 IS-04 6 6 11 28 6 33 11 20 60 18

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 33 37 13 0 4 13 0 81 4 31
2020 IS-04 33 30 14 0 0 23 0 82 0 14
2019 IS 36 34 10 10 5 6 0 74 15 21
2018 IS 47 13 22 3 2 13 0 69 6 34
2018 IS-04 35 21 36 0 0 8 0 61 0 10
2017 IS 28 12 30 12 6 13 0 45 20 33
2017 IS-04 20 8 37 15 10 10 0 31 28 12
2014 IS 24 24 11 16 4 20 0 61 25 45
2014 IS-03 33 8 0 0 8 50 0 83 17 12
2014 IS-04 11 17 22 33 6 11 0 31 44 18

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 IS 0 100 21

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 16 20 7 0 0 47 9 85 0 31
2020 IS-04 6 22 15 0 0 49 7 66 0 14
2019 IS 21 10 11 0 5 44 9 67 10 21
2018 IS 27 11 11 3 2 41 5 70 9 34
2018 IS-04 10 13 23 0 0 46 8 51 0 10
2017 IS 3 12 26 0 0 42 17 36 0 33
2017 IS-04 0 0 17 0 0 45 38 0 0 12
2014 IS 9 11 18 2 0 47 13 50 6 45
2014 IS-03 8 8 17 0 0 58 8 50 0 12
2014 IS-04 6 6 17 6 0 50 17 33 17 18

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 35 37 9 0 4 12 3 85 4 31
2020 IS-04 28 36 8 0 0 20 7 89 0 14
2019 IS 46 29 5 4 5 11 0 84 10 21
2018 IS 41 23 5 3 5 24 0 84 10 34
2018 IS-04 35 44 0 0 0 21 0 100 0 10
2017 IS 31 21 23 0 0 21 4 69 0 33
2017 IS-04 28 33 10 0 0 18 12 86 0 12
2014 IS 31 27 20 4 0 16 2 70 5 45
2014 IS-03 33 8 17 0 0 33 8 71 0 12
2014 IS-04 17 33 28 6 0 17 0 60 7 18

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IS 3 97 31
2020 IS-04 0 100 14

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IS 13 87 31
2020 IS-04 8 92 14
2019 IS 19 81 21
2017 IS 19 81 33
2014 IS 18 82 45

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 68 21 4 7 0 0 0 90 7 31
2020 IS-04 72 28 0 0 0 0 0 100 0 14
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 56 22 10 9 0 4 0 81 9 31
2020 IS-04 58 35 7 0 0 0 0 93 0 14

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 65 25 10 0 0 0 0 90 0 31
2020 IS-04 65 29 6 0 0 0 0 94 0 14

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 61 32 7 0 0 0 0 93 0 31
2020 IS-04 57 37 6 0 0 0 0 94 0 14

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 53 29 15 0 0 0 3 84 0 31
2020 IS-04 50 30 13 0 0 0 6 86 0 14

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 71 25 4 0 0 0 0 96 0 31
2020 IS-04 79 21 0 0 0 0 0 100 0 14

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 87 7 7 0 0 0 0 93 0 31
2020 IS-04 93 7 0 0 0 0 0 100 0 14

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 66 20 11 3 0 0 0 86 3 31
2020 IS-04 71 22 7 0 0 0 0 93 0 14

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 67 25 0 8 0 0 0 92 8 31
2020 IS-04 72 28 0 0 0 0 0 100 0 14

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 71 21 4 0 0 4 0 96 0 31
2020 IS-04 72 28 0 0 0 0 0 100 0 14

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 52 28 14 3 3 0 0 80 6 31
2020 IS-04 58 34 0 8 0 0 0 92 8 14
2019 IS 42 34 4 11 5 5 0 79 16 21
2018 IS 31 41 18 11 0 0 0 72 11 34
2018 IS-04 17 34 38 10 0 0 0 51 10 10
2017 IS 28 37 23 9 2 0 0 65 11 33
2017 IS-04 12 51 29 8 0 0 0 63 8 12

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 55 20 9 10 4 4 0 77 14 31
2020 IS-04 57 30 7 7 0 0 0 86 7 14

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 68 17 15 0 0 0 0 85 0 31
2020 IS-04 79 14 7 0 0 0 0 93 0 14

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 49 28 9 7 4 4 0 80 11 31
2020 IS-04 50 29 13 8 0 0 0 79 8 14
2019 IS 36 34 15 5 5 5 0 74 10 21
2018 IS 29 40 15 7 5 4 0 72 12 34
2018 IS-04 9 31 31 8 8 13 0 46 18 10
2017 IS 21 39 9 13 15 3 0 62 29 33
2017 IS-04 6 57 10 27 0 0 0 63 27 12

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 39 23 15 6 12 0 4 65 19 31
2020 IS-04 45 20 14 0 21 0 0 65 21 14

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 34 42 17 0 6 0 0 77 6 31
2020 IS-04 43 36 14 0 7 0 0 79 7 14
2019 IS 38 22 6 21 13 0 0 61 34 21
2018 IS 31 36 20 0 13 0 0 67 13 34
2018 IS-04 26 42 8 0 25 0 0 68 25 10
2017 IS 26 28 19 14 7 0 6 58 22 33
2017 IS-04 15 31 18 26 0 0 10 51 29 12

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 25 7 43 6 19 0 0 32 25 31
2020 IS-04 29 7 51 6 6 0 0 36 13 14
2019 IS 33 28 25 0 14 0 0 61 14 21
2018 IS 36 26 17 16 5 0 0 62 21 34
2018 IS-04 48 21 8 15 8 0 0 69 23 10
2017 IS 24 24 34 3 16 0 0 47 19 33
2017 IS-04 13 26 42 0 19 0 0 39 19 12

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 34 34 14 6 13 0 0 68 18 31
2020 IS-04 45 27 15 6 6 0 0 72 13 14
2019 IS 44 19 18 9 10 0 0 63 19 21
2018 IS 44 24 14 10 7 0 0 69 17 34
2018 IS-04 35 34 8 15 8 0 0 69 23 10
2017 IS 28 23 28 6 15 0 0 51 22 33
2017 IS-04 25 21 34 10 10 0 0 47 19 12

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 20 34 21 13 10 0 3 55 23 30
2020 IS-04 22 62 9 0 0 0 7 91 0 13
2019 IS 28 19 19 15 19 0 0 47 34 21
2018 IS 36 23 9 12 21 0 0 58 33 33
2018 IS-04 33 23 13 0 31 0 0 56 31 10
2017 IS 26 7 36 12 18 0 0 33 30 33
2017 IS-04 21 6 30 26 18 0 0 27 43 12

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 49 23 15 6 7 0 0 72 13 31
2020 IS-04 58 36 0 6 0 0 0 94 6 14
2019 IS 72 14 5 6 4 0 0 85 10 21
2018 IS 64 22 8 7 0 0 0 86 7 34
2018 IS-04 64 29 0 8 0 0 0 92 8 10
2017 IS 43 22 22 3 7 0 3 67 11 33
2017 IS-04 33 30 28 0 10 0 0 63 10 12

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 32 28 16 11 13 0 0 60 24 30
2020 IS-04 42 36 15 8 0 0 0 77 8 14
2019 IS 42 9 19 16 14 0 0 51 30 21
2018 IS 53 26 12 7 2 0 0 79 10 34
2018 IS-04 59 33 0 0 8 0 0 92 8 10
2017 IS 43 15 29 9 3 0 0 58 12 32
2017 IS-04 41 16 43 0 0 0 0 57 0 12

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 34 14 14 10 13 0 15 56 27 31
2020 IS-04 31 15 13 7 8 0 27 63 20 14

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 39 43 6 3 7 4 0 84 10 31
2020 IS-04 27 66 7 0 0 0 0 93 0 14
2019 IS 58 28 0 4 10 0 0 86 14 21
2018 IS 48 33 8 2 9 0 0 81 11 34
2018 IS-04 46 47 0 0 8 0 0 92 8 10
2017 IS 33 26 23 12 6 0 0 59 18 32
2017 IS-04 26 46 28 0 0 0 0 72 0 12

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 40 27 20 6 7 0 0 67 13 30
2020 IS-04 22 34 38 6 0 0 0 56 6 14
2019 IS 38 20 28 0 15 0 0 58 15 21
2018 IS 45 18 13 19 5 0 0 63 24 34
2018 IS-04 48 21 15 15 0 0 0 69 15 10
2017 IS 22 21 31 13 13 0 0 43 26 32
2017 IS-04 25 15 24 26 10 0 0 41 35 12

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 48 23 16 10 4 0 0 71 14 30
2020 IS-04 30 54 16 0 0 0 0 84 0 13
2019 IS 52 29 9 0 10 0 0 80 10 21
2018 IS 37 32 9 16 5 0 0 69 22 34
2018 IS-04 56 13 15 8 8 0 0 69 15 10
2017 IS 32 30 15 6 17 0 0 62 23 32
2017 IS-04 43 24 15 8 10 0 0 67 18 12

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 49 32 10 0 9 0 0 81 9 31
2020 IS-04 55 45 0 0 0 0 0 100 0 14
2019 IS 51 29 6 4 10 0 0 80 14 21

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 31 33 20 10 7 0 0 64 16 31
2020 IS-04 41 30 22 7 0 0 0 71 7 14

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 41 23 26 10 0 0 0 64 10 31
2020 IS-04 35 22 36 7 0 0 0 57 7 14
2019 IS 57 20 14 4 5 0 0 77 9 21
2018 IS 53 32 13 0 3 0 0 85 3 34
2018 IS-04 69 23 8 0 0 0 0 92 0 10
2017 IS 55 20 15 7 0 0 3 77 7 32
2017 IS-04 51 8 33 8 0 0 0 59 8 12

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 49 24 21 6 0 0 0 73 6 30
2020 IS-04 62 22 16 0 0 0 0 84 0 14
2019 IS 80 15 0 0 5 0 0 95 5 21
2018 IS 66 22 9 0 2 0 0 88 2 34
2018 IS-04 82 0 10 0 8 0 0 82 8 10
2017 IS 50 32 9 6 3 0 0 82 9 33
2017 IS-04 49 34 7 0 10 0 0 83 10 12

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 40 21 6 3 0 0 69 10 31
2020 IS-04 32 38 15 7 8 0 0 70 15 14

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 83 3 0 0 0 0 15 100 0 31
2020 IS-04 80 0 0 0 0 0 20 100 0 14
2019 IS 87 9 0 0 5 0 0 95 5 21
2018 IS 95 2 0 2 0 0 0 98 2 34
2018 IS-04 92 0 0 8 0 0 0 92 8 10

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 84 3 0 7 0 0 6 93 7 31
2020 IS-04 93 0 0 7 0 0 0 93 7 14
2019 IS 85 6 0 0 5 5 0 95 5 21
2018 IS 90 5 3 0 2 0 0 95 2 34
2018 IS-04 100 0 0 0 0 0 0 100 0 10
2017 IS 70 9 16 0 2 0 3 82 2 33
2017 IS-04 75 18 7 0 0 0 0 93 0 12

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 77 13 6 0 4 0 0 90 4 31
2020 IS-04 75 17 8 0 0 0 0 92 0 14
2019 IS 66 19 0 6 5 0 5 89 11 21
2018 IS 79 8 10 0 3 0 0 87 3 34
2018 IS-04 85 8 8 0 0 0 0 92 0 10
2017 IS 51 31 3 6 7 0 3 84 13 33
2017 IS-04 55 37 8 0 0 0 0 92 0 12

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 77 13 6 0 4 0 0 90 4 31
2020 IS-04 70 23 7 0 0 0 0 93 0 14
2019 IS 76 5 0 10 5 0 5 85 15 21
2018 IS 56 22 9 7 6 0 0 78 13 34
2018 IS-04 51 23 10 15 0 0 0 74 15 10
2017 IS 48 24 15 7 6 0 0 72 12 33
2017 IS-04 53 28 10 10 0 0 0 80 10 12

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 67 4 0 3 0 0 26 96 4 31
2020 IS-04 78 0 0 0 0 0 22 100 0 14
2019 IS 62 14 5 0 5 0 15 89 5 21
2018 IS 69 5 8 0 0 0 19 91 0 33
2018 IS-04 59 15 8 0 0 0 18 91 0 10
2017 IS 61 12 6 0 0 0 20 92 0 33
2017 IS-04 50 18 0 0 0 0 32 100 0 12

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 81 6 3 0 7 0 4 90 7 31
2020 IS-04 93 0 0 0 7 0 0 93 7 14
2019 IS 71 19 0 0 0 0 10 100 0 21
2018 IS 77 9 2 0 0 0 11 97 0 34
2018 IS-04 92 0 0 0 0 0 8 100 0 10
2017 IS 69 15 10 0 0 0 6 90 0 33
2017 IS-04 73 8 10 0 0 0 10 89 0 12

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 77 10 6 4 3 0 0 88 7 31
2020 IS-04 92 8 0 0 0 0 0 100 0 14
2019 IS 86 9 5 0 0 0 0 95 0 21
2018 IS 78 7 6 3 2 0 4 88 5 33
2018 IS-04 92 0 0 0 8 0 0 92 8 10
2017 IS 80 12 3 3 0 0 3 94 3 33
2017 IS-04 85 7 0 0 0 0 8 100 0 12

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 58 6 20 13 0 4 0 66 13 31
2020 IS-04 71 0 22 7 0 0 0 71 7 14
2019 IS 50 29 11 10 0 0 0 79 10 21
2018 IS 62 28 2 8 0 0 0 90 8 34
2018 IS-04 71 21 8 0 0 0 0 92 0 10
2017 IS 53 28 13 0 6 0 0 81 6 33
2017 IS-04 37 63 0 0 0 0 0 100 0 12

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 21 53 9 13 3 0 0 74 17 31
2020 IS-04 20 57 15 8 0 0 0 77 8 14

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 9 39 39 3 10 0 0 48 13 31
2020 IS-04 6 58 35 0 0 0 0 65 0 14
2019 IS 9 62 16 9 5 0 0 70 14 20
2018 IS 29 29 32 5 5 0 0 58 10 34
2018 IS-04 27 29 29 8 8 0 0 56 15 10
2017 IS 9 33 31 25 3 0 0 41 28 33
2017 IS-04 0 28 36 37 0 0 0 28 37 12

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 9 14 45 20 12 0 0 33 23 31
2020 IS-04 7 7 42 23 21 0 0 44 14 14
2019 IS 9 5 31 30 26 0 0 56 13 21
2018 IS 2 15 30 27 26 0 0 53 17 34
2018 IS-04 8 0 15 42 35 0 0 77 8 10
2017 IS 3 25 35 29 8 0 0 37 28 33
2017 IS-04 10 16 35 40 0 0 0 40 25 12
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 17 70 13 0 81 19 31
2020 IS-04 13 80 6 0 86 14 14

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 42 17 10 9 6 4 13 70 18 31
2020 IS-04 23 20 14 14 0 8 21 61 20 14
2019 IS 37 6 10 16 18 0 14 50 39 21
2018 IS 40 14 19 19 2 2 3 57 22 34
2018 IS-04 36 10 32 13 0 8 0 51 14 10
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