2020 Public Service Employee Survey Results by Theme for Micro-organizations combined by Question 101. Do you work full-time or part-time?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the confidentiality of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 48 35 9 6 3 0 0 82 8 888
2020 Part-time 62 26 9 3 0 0 0 88 3 42
2019 Full-time 52 32 9 4 3 0 0 84 7 838
2019 Part-time 61 36 3 0 0 0 0 97 0 32
2017 Full-time 44 40 7 6 3 0 0 84 9 831
2017 Part-time 52 42 3 4 0 0 0 94 4 32
2014 Full-time 43 37 10 8 3 0 0 79 11 1027
2014 Part-time 33 38 16 7 5 0 2 72 12 58

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 46 31 11 7 5 0 0 77 12 887
2020 Part-time 66 29 2 3 0 0 0 95 3 42
2019 Full-time 47 30 9 9 5 0 0 78 14 840
2019 Part-time 59 31 3 7 0 0 0 90 7 32
2017 Full-time 38 34 11 9 7 1 0 73 16 832
2017 Part-time 69 21 7 0 3 0 0 91 3 32

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 61 27 8 2 1 0 0 88 3 884
2020 Part-time 63 25 9 3 0 0 0 88 3 42
2019 Full-time 64 25 8 1 2 0 0 89 3 835
2019 Part-time 77 16 4 0 0 3 0 96 0 31
2017 Full-time 59 31 7 2 1 0 0 90 3 829
2017 Part-time 61 35 4 0 0 0 0 96 0 32
2014 Full-time 68 22 6 2 1 0 0 91 3 1027
2014 Part-time 53 31 10 2 2 0 2 86 4 58

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 53 33 9 4 2 0 0 85 6 886
2020 Part-time 63 24 10 3 0 0 0 87 3 41
2019 Full-time 55 29 9 4 2 0 0 85 6 839
2019 Part-time 77 10 13 0 0 0 0 87 0 32
2017 Full-time 48 35 9 5 2 0 0 83 8 828
2017 Part-time 59 35 3 4 0 0 0 93 4 32
2014 Full-time 50 32 9 6 3 0 0 82 9 1026
2014 Part-time 41 41 9 2 5 0 2 84 7 58

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 54 25 11 6 4 0 0 79 10 884
2020 Part-time 73 15 7 0 5 0 0 88 5 42
2019 Full-time 55 27 8 5 5 0 0 83 9 840
2019 Part-time 78 15 4 3 0 0 0 93 3 32
2017 Full-time 46 27 14 7 6 1 0 73 13 829
2017 Part-time 64 19 11 4 3 0 0 83 7 32
2014 Full-time 42 29 15 8 6 1 0 71 14 1026
2014 Part-time 47 28 11 11 4 0 0 75 14 57

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 53 27 9 6 5 0 0 80 10 881
2020 Part-time 70 18 7 0 5 0 0 88 5 42
2019 Full-time 53 29 8 6 4 0 0 83 10 834
2019 Part-time 75 15 10 0 0 0 0 90 0 32
2017 Full-time 46 30 13 7 4 0 0 76 12 828
2017 Part-time 71 19 3 4 3 0 0 91 7 32
2014 Full-time 42 30 12 10 5 0 0 73 15 1026
2014 Part-time 47 32 7 11 4 0 0 79 14 57

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 47 23 13 9 5 2 1 72 15 886
2020 Part-time 52 16 18 0 2 5 7 77 2 42
2019 Full-time 47 23 12 9 7 2 1 71 16 841
2019 Part-time 62 6 16 9 0 0 7 73 10 32
2017 Full-time 41 21 17 10 8 3 0 64 19 829
2017 Part-time 70 5 10 0 13 0 2 77 13 32
2014 Full-time 40 19 16 12 10 3 1 61 23 1026
2014 Part-time 40 21 7 5 9 4 14 74 17 57
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 59 23 8 3 2 1 4 86 5 884
2020 Part-time 58 13 9 5 0 3 11 83 6 42
2019 Full-time 57 22 10 3 2 1 5 84 5 840
2019 Part-time 67 12 9 0 0 0 12 89 0 32

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 54 26 9 6 3 0 1 81 10 885
2020 Part-time 60 26 2 8 0 0 4 90 8 42
2019 Full-time 54 26 8 6 3 1 2 82 10 836
2019 Part-time 62 20 9 9 0 0 0 82 9 32
2017 Full-time 46 33 9 6 5 1 1 80 11 829
2017 Part-time 62 27 0 0 3 0 7 97 3 32
2014 Full-time 46 30 10 8 4 0 1 77 12 1027
2014 Part-time 44 35 7 4 2 0 9 87 6 57

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 66 17 8 5 3 0 1 84 8 888
2020 Part-time 75 12 3 5 3 0 2 90 8 42
2019 Full-time 59 22 7 6 4 0 2 83 10 842
2019 Part-time 75 18 3 0 3 0 0 94 3 32
2017 Full-time 54 25 8 7 4 0 1 80 11 829
2017 Part-time 74 13 7 0 3 0 4 90 3 32
2014 Full-time 54 25 9 6 5 0 1 80 10 1025
2014 Part-time 56 18 12 4 2 0 9 81 6 57

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 52 25 9 6 5 2 0 79 12 885
2020 Part-time 67 19 5 0 5 5 0 90 5 42
2019 Full-time 46 30 9 6 5 3 0 79 11 838
2019 Part-time 54 23 10 6 7 0 0 77 13 32
2017 Full-time 36 31 13 9 8 3 0 70 17 832
2017 Part-time 58 32 4 3 0 4 0 93 3 32
2014 Full-time 37 32 12 8 7 3 0 72 16 1025
2014 Part-time 46 25 9 9 4 9 0 77 13 57

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 50 25 10 8 6 1 0 76 14 884
2020 Part-time 61 27 5 0 5 2 0 90 5 42
2019 Full-time 46 31 9 7 6 1 0 78 13 836
2019 Part-time 53 24 12 7 3 0 0 78 10 32
2017 Full-time 36 29 14 11 8 2 0 67 19 829
2017 Part-time 54 33 7 7 0 0 0 87 7 32
2014 Full-time 36 31 13 10 8 1 0 68 19 1025
2014 Part-time 46 27 9 9 2 5 2 79 12 56

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 40 30 10 11 7 2 0 71 18 886
2020 Part-time 50 31 7 5 5 2 0 83 10 42
2019 Full-time 36 32 11 11 6 4 0 71 18 836
2019 Part-time 48 24 15 7 0 6 0 76 7 32
2017 Full-time 28 31 15 13 9 3 0 62 23 831
2017 Part-time 56 18 13 0 3 9 0 82 3 31
2014 Full-time 28 32 16 13 8 3 0 62 22 1026
2014 Part-time 35 33 11 5 7 7 2 75 13 57

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 37 30 12 12 8 1 0 68 20 882
2020 Part-time 37 41 8 7 5 2 0 80 12 41
2019 Full-time 33 35 12 12 6 2 0 69 19 838
2019 Part-time 57 19 7 7 3 7 0 81 11 31
2017 Full-time 27 34 12 15 9 2 0 62 25 831
2017 Part-time 46 37 4 8 3 3 0 85 11 32
2014 Full-time 28 31 14 15 10 1 0 61 25 1027
2014 Part-time 26 32 19 5 7 7 4 65 14 57
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 43 35 10 7 5 0 0 79 12 888
2020 Part-time 60 36 4 0 0 0 0 96 0 42
2019 Full-time 43 33 10 9 4 0 0 77 13 840
2019 Part-time 52 33 7 3 0 0 6 90 3 32
2017 Full-time 34 37 12 9 8 0 0 71 17 831
2017 Part-time 66 24 7 0 3 0 0 91 3 32
2014 Full-time 34 34 11 13 8 0 0 68 21 1027
2014 Part-time 36 24 14 7 7 0 12 69 16 58

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 43 38 10 6 3 0 0 81 9 882
2020 Part-time 48 38 7 5 3 0 0 86 8 42
2019 Full-time 41 39 9 8 3 0 0 80 11 834
2019 Part-time 57 27 6 10 0 0 0 84 10 32
2017 Full-time 35 40 10 10 6 0 0 75 15 831
2017 Part-time 63 32 3 0 3 0 0 95 3 32

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 50 27 10 6 4 0 2 79 10 885
2020 Part-time 65 12 14 3 3 0 4 80 6 42
2019 Full-time 51 28 9 6 5 0 2 80 11 836
2019 Part-time 69 12 9 3 3 0 3 84 6 32
2017 Full-time 43 32 10 8 5 0 1 77 13 831
2017 Part-time 64 21 3 8 0 0 4 89 8 32
2014 Full-time 43 33 11 7 5 0 2 77 12 1026
2014 Part-time 40 35 7 7 2 0 9 83 10 57

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 42 35 11 8 4 0 0 77 12 883
2020 Part-time 54 20 7 5 5 0 9 81 11 42
2019 Full-time 46 33 9 8 3 0 1 80 12 838
2019 Part-time 39 28 13 9 0 0 10 75 10 32
2017 Full-time 40 36 8 8 6 1 1 77 14 830
2017 Part-time 50 23 9 12 4 0 3 75 16 32
2014 Full-time 45 30 9 9 5 0 1 76 14 1027
2014 Part-time 31 31 9 10 7 0 12 71 20 58

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 57 21 11 4 4 2 2 81 8 883
2020 Part-time 62 17 7 0 0 2 12 92 0 41

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 40 30 13 8 5 3 0 72 14 882
2020 Part-time 39 48 7 0 2 2 2 90 2 42
2019 Full-time 39 30 13 8 6 3 0 72 15 840
2019 Part-time 46 16 22 0 0 10 7 74 0 32
2017 Full-time 36 31 12 10 6 4 0 71 17 830
2017 Part-time 45 29 5 2 7 6 6 84 10 32
2014 Full-time 37 30 12 11 7 3 0 69 19 1024
2014 Part-time 35 23 9 9 5 14 5 72 17 57

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 23 22 15 14 17 3 6 49 34 887
2020 Part-time 30 19 7 4 7 2 30 73 17 42
2019 Full-time 22 25 15 15 16 2 6 50 34 840
2019 Part-time 37 10 10 12 0 3 28 68 18 32
2017 Full-time 19 20 12 17 21 4 6 44 43 828
2017 Part-time 21 15 13 11 6 2 31 54 26 32
2014 Full-time 16 19 13 17 24 2 9 39 46 1027
2014 Part-time 21 11 11 14 14 9 21 45 40 57

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 56 21 11 6 3 1 2 80 9 887
2020 Part-time 61 21 9 0 3 0 7 88 3 42
2019 Full-time 61 19 9 4 3 1 3 83 7 840
2019 Part-time 68 13 9 0 0 3 6 90 0 32

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 59 20 10 4 3 1 2 82 7 886
2020 Part-time 64 13 9 0 2 0 12 87 2 42
2019 Full-time 60 18 9 5 3 1 4 82 8 840
2019 Part-time 58 13 6 0 3 3 17 89 4 32

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 81 6 3 2 2 3 3 93 4 888
2020 Part-time 86 5 0 2 0 0 7 98 2 42
2019 Full-time 78 8 4 1 2 3 4 92 4 840
2019 Part-time 81 7 0 0 0 0 13 100 0 32

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 80 9 2 1 1 1 5 95 3 881
2020 Part-time 76 10 2 0 0 0 12 98 0 42
2019 Full-time 84 5 1 0 1 1 7 97 2 837
2019 Part-time 72 4 0 0 0 0 24 100 0 30

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 47 32 9 7 4 0 0 80 11 883
2020 Part-time 56 36 3 3 2 0 0 93 5 42
2019 Full-time 49 31 9 7 5 0 0 80 11 840
2019 Part-time 64 17 13 6 0 0 0 81 6 32
2017 Full-time 42 35 8 10 5 0 0 77 15 829
2017 Part-time 56 28 13 3 0 0 0 85 3 32
2014 Full-time 36 38 9 10 7 0 0 74 17 1027
2014 Part-time 38 34 5 9 9 0 5 76 18 58

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 49 29 10 7 5 0 0 78 11 886
2020 Part-time 56 33 3 3 2 3 0 92 5 42
2019 Full-time 52 28 10 7 4 0 0 80 10 839
2019 Part-time 55 33 12 0 0 0 0 88 0 32
2017 Full-time 42 35 9 8 5 0 0 77 14 827
2017 Part-time 62 31 4 0 3 0 0 93 3 32
2014 Full-time 40 35 12 8 5 0 0 75 13 1026
2014 Part-time 38 28 9 9 5 0 12 75 16 58

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 46 34 10 6 3 0 0 80 10 881
2020 Part-time 52 40 2 3 3 0 0 92 5 42
2019 Full-time 49 33 8 6 3 0 0 83 9 835
2019 Part-time 66 24 6 3 0 0 0 90 3 31
2017 Full-time 43 34 12 6 5 0 0 77 12 829
2017 Part-time 63 25 3 6 3 0 0 88 9 32
2014 Full-time 41 34 10 9 5 0 0 76 14 1027
2014 Part-time 41 33 3 5 5 0 12 84 12 58

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 39 39 12 5 3 1 0 80 9 881
2020 Part-time 43 50 4 3 0 0 0 93 3 42
2019 Full-time 38 38 13 7 2 2 1 78 9 839
2019 Part-time 39 39 9 7 0 6 0 83 7 32
2017 Full-time 32 37 15 9 4 2 1 72 13 828
2017 Part-time 50 38 8 3 0 2 0 89 3 32

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 56 26 8 7 3 0 0 82 10 884
2020 Part-time 69 23 6 2 0 0 0 92 2 42
2019 Full-time 63 23 5 6 3 0 0 86 9 839
2019 Part-time 81 9 6 3 0 0 0 91 3 32
2017 Full-time 54 29 6 6 4 0 0 84 10 832
2017 Part-time 76 15 4 3 3 0 0 91 5 32
2014 Full-time 50 30 8 6 5 0 0 80 11 1026
2014 Part-time 53 19 5 9 2 0 12 82 12 58

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 38 31 18 9 4 0 0 69 13 881
2020 Part-time 54 22 12 5 5 0 2 77 10 42
2019 Full-time 41 32 17 7 3 0 0 73 10 838
2019 Part-time 76 12 6 3 0 0 3 90 3 32
2017 Full-time 37 35 15 8 3 0 2 73 11 832
2017 Part-time 37 34 14 2 3 0 9 79 6 32
2014 Full-time 39 33 14 7 4 0 1 74 12 1027
2014 Part-time 50 29 3 2 2 0 14 92 4 58

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Full-time 48 52 888
2020 Part-time 45 55 42

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 69 14 6 2 1 2 7 91 3 887
2020 Part-time 76 2 2 0 0 3 17 97 0 42

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Full-time 25 40 36 888
2020 Part-time 44 34 22 42
2019 Full-time 25 39 35 842
2019 Part-time 41 38 22 32
2017 Full-time 28 37 35 830
2017 Part-time 38 31 31 32
2014 Full-time 31 36 33 1027
2014 Part-time 49 19 32 57

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Full-time 14 13 60 3 3 7 220
2020 Part-time 29 5 17 0 49 0 18
2019 Full-time 15 12 50 4 8 11 213
2019 Part-time 38 0 7 0 48 8 13
2017 Full-time 12 12 55 5 11 6 237
2017 Part-time 26 0 8 10 47 8 12
2014 Full-time 16 9 57 7 9999 11 314
2014 Part-time 32 7 29 11 9999 21 28
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 62 29 4 4 2 0 0 90 5 883
2020 Part-time 73 25 2 0 0 0 0 98 0 42
2019 Full-time 63 28 5 3 1 0 0 91 4 836
2019 Part-time 68 24 7 0 0 0 0 93 0 32
2017 Full-time 54 34 5 3 3 0 0 88 7 829
2017 Part-time 71 26 0 3 0 0 0 97 3 32
2014 Full-time 58 31 6 3 2 0 0 89 5 1025
2014 Part-time 45 41 5 5 0 0 3 89 5 58

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 42 38 9 8 3 0 0 80 11 888
2020 Part-time 49 36 9 0 3 3 0 88 3 42
2019 Full-time 40 41 8 7 3 1 0 81 11 839
2019 Part-time 60 26 11 0 3 0 0 86 3 31
2017 Full-time 36 38 11 9 5 1 0 75 14 832
2017 Part-time 55 40 0 0 3 2 0 97 3 32
2014 Full-time 39 38 12 7 4 0 0 78 11 1027
2014 Part-time 44 39 7 5 2 4 0 85 7 57

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 8 19 34 24 13 1 1 38 28 888
2020 Part-time 15 3 24 37 20 0 3 58 18 42
2019 Full-time 6 17 33 26 18 1 1 44 23 836
2019 Part-time 3 10 41 24 19 0 3 44 13 31
2017 Full-time 9 18 37 20 12 1 3 34 28 829
2017 Part-time 7 7 36 22 25 3 0 48 15 32
2014 Full-time 8 22 32 21 14 0 3 37 31 1026
2014 Part-time 5 11 25 19 19 4 18 49 20 57

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 6 13 23 29 25 2 1 56 20 886
2020 Part-time 7 3 22 32 31 0 5 67 10 42
2019 Full-time 6 13 26 27 24 2 1 53 20 836
2019 Part-time 7 7 22 23 38 0 3 63 14 31
2017 Full-time 7 16 25 23 22 2 5 48 25 827
2017 Part-time 0 10 33 21 28 5 2 53 11 32
2014 Full-time 7 14 25 25 24 1 3 51 22 1024
2014 Part-time 7 16 2 25 26 5 19 67 30 57

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 7 11 26 28 25 1 2 55 18 884
2020 Part-time 10 0 17 38 30 2 3 72 10 42
2019 Full-time 8 10 25 27 27 1 2 55 19 839
2019 Part-time 3 7 27 18 38 3 3 60 11 30
2017 Full-time 10 13 24 24 22 2 5 49 25 829
2017 Part-time 7 9 21 30 27 3 4 61 17 32
2014 Full-time 8 12 26 25 24 1 4 51 21 1025
2014 Part-time 9 18 16 23 18 4 14 49 32 57

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 4 8 27 36 24 1 1 61 12 884
2020 Part-time 0 12 12 29 44 0 3 75 12 42
2019 Full-time 4 6 24 34 31 0 1 66 10 835
2019 Part-time 0 6 20 23 48 0 3 73 6 31
2017 Full-time 5 12 28 29 22 1 3 53 18 829
2017 Part-time 0 12 26 30 29 3 0 61 13 31
2014 Full-time 4 13 27 32 22 0 3 56 17 1022
2014 Part-time 2 5 14 35 26 2 16 74 9 57

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 8 16 26 25 22 1 1 48 26 887
2020 Part-time 10 7 14 42 22 2 3 67 18 42
2019 Full-time 8 15 25 24 25 1 2 51 24 838
2019 Part-time 0 0 27 23 43 0 7 71 0 30
2017 Full-time 11 18 26 21 18 2 4 41 32 828
2017 Part-time 13 7 22 32 22 3 0 56 21 32
2014 Full-time 13 19 25 17 20 1 4 40 34 1024
2014 Part-time 2 11 23 23 21 4 18 56 16 57

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 6 11 22 28 27 3 2 59 18 883
2020 Part-time 10 5 11 26 43 0 5 73 16 42
2019 Full-time 6 15 27 25 23 3 2 50 22 834
2019 Part-time 0 3 17 33 37 7 4 78 4 30
2017 Full-time 7 14 26 24 21 3 5 49 23 830
2017 Part-time 4 13 34 8 28 3 10 41 20 31
2014 Full-time 5 13 23 28 24 2 4 56 19 1023
2014 Part-time 2 9 16 18 30 5 20 64 14 56

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 6 9 28 30 25 2 1 56 15 882
2020 Part-time 10 7 22 33 24 0 5 60 17 42
2019 Full-time 7 10 26 28 24 2 2 54 18 839
2019 Part-time 3 0 29 18 43 6 0 65 3 32
2017 Full-time 8 11 29 25 20 3 4 49 20 829
2017 Part-time 11 5 26 18 31 3 6 54 18 32
2014 Full-time 8 15 28 24 20 1 3 47 24 1019
2014 Part-time 5 16 21 14 26 4 14 49 26 57

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 4 10 28 31 27 1 0 58 14 888
2020 Part-time 2 7 32 38 16 0 5 57 10 42
2019 Full-time 5 13 26 29 25 0 1 55 19 836
2019 Part-time 3 0 27 19 51 0 0 70 3 31

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 32 37 12 11 6 2 0 71 17 882
2020 Part-time 35 43 12 5 3 2 0 80 8 41
2019 Full-time 27 37 12 14 7 3 0 66 21 836
2019 Part-time 37 36 13 11 3 0 0 73 14 31

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 58 23 7 7 4 1 0 82 11 886
2020 Part-time 72 22 0 4 0 0 2 96 4 42
2019 Full-time 57 23 6 8 4 1 0 81 13 842
2019 Part-time 62 19 16 0 0 0 3 84 0 32
2017 Full-time 50 27 8 8 6 1 0 77 14 831
2017 Part-time 67 21 9 0 3 0 0 88 3 32
2014 Full-time 47 27 9 9 7 0 0 74 16 1027
2014 Part-time 44 23 7 7 4 4 12 79 13 57

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 63 26 4 6 2 0 0 88 8 883
2020 Part-time 81 12 2 5 0 0 0 93 5 42
2019 Full-time 61 25 6 6 2 0 0 86 8 841
2019 Part-time 74 20 3 3 0 0 0 94 3 32
2017 Full-time 52 34 5 6 3 0 0 86 9 830
2017 Part-time 73 17 8 0 3 0 0 89 3 32
2014 Full-time 48 34 7 7 4 0 0 82 10 1027
2014 Part-time 53 19 7 9 0 2 11 82 10 57

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 55 31 7 4 2 1 0 86 6 883
2020 Part-time 69 26 2 3 0 0 0 95 3 41
2019 Full-time 55 30 7 5 2 1 0 86 7 840
2019 Part-time 78 16 3 3 0 0 0 94 3 32

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 50 32 8 6 3 1 0 83 9 881
2020 Part-time 67 24 4 0 5 0 0 91 5 42
2019 Full-time 52 31 8 5 3 1 0 83 8 838
2019 Part-time 62 23 15 0 0 0 0 85 0 32
2017 Full-time 48 35 9 4 3 1 0 84 7 827
2017 Part-time 68 29 0 3 0 0 0 97 3 32
2014 Full-time 47 33 10 6 3 1 0 81 9 1026
2014 Part-time 51 30 7 2 2 5 4 88 4 57

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 48 29 12 4 2 3 1 81 7 886
2020 Part-time 63 18 8 5 0 5 0 86 5 42
2019 Full-time 54 27 11 3 2 3 0 84 5 837
2019 Part-time 69 22 6 3 0 0 0 91 3 32
2017 Full-time 46 31 13 5 2 3 1 80 7 830
2017 Part-time 58 29 10 3 0 0 0 87 3 32
2014 Full-time 47 31 11 4 2 4 1 82 7 1027
2014 Part-time 44 30 4 5 2 9 7 88 8 57

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 67 22 6 3 2 0 0 89 5 885
2020 Part-time 82 13 2 3 0 0 0 95 3 42
2019 Full-time 64 25 5 3 3 0 0 90 5 840
2019 Part-time 81 19 0 0 0 0 0 100 0 32
2017 Full-time 55 32 7 4 3 0 0 87 7 827
2017 Part-time 78 19 0 3 0 0 0 97 3 32
2014 Full-time 56 30 7 4 3 0 0 86 7 1027
2014 Part-time 65 28 4 0 4 0 0 93 4 57

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 56 20 10 3 4 4 3 82 7 888
2020 Part-time 62 15 7 2 0 10 4 89 3 42

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 36 27 19 6 4 7 1 69 11 886
2020 Part-time 47 31 4 6 3 9 0 85 10 42

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 53 26 7 4 4 3 2 84 9 884
2020 Part-time 53 31 6 6 0 2 2 88 7 42

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 36 27 14 6 6 5 5 71 14 886
2020 Part-time 48 30 7 0 3 6 7 89 3 42
2019 Full-time 37 26 15 8 6 6 3 69 15 840
2019 Part-time 46 22 16 7 7 0 3 70 14 32
2017 Full-time 32 27 15 8 8 6 4 66 17 832
2017 Part-time 50 28 9 0 3 3 8 87 3 32
2014 Full-time 32 27 13 11 9 4 4 65 21 1027
2014 Part-time 30 28 7 4 7 7 18 77 14 57

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 47 30 10 7 4 2 0 78 12 885
2020 Part-time 46 26 5 12 4 2 4 77 18 41
2019 Full-time 47 29 9 7 5 3 1 79 12 838
2019 Part-time 66 9 3 15 0 3 4 80 17 32
2017 Full-time 42 31 12 9 4 2 1 75 13 831
2017 Part-time 50 37 3 0 0 4 6 97 0 32
2014 Full-time 46 31 9 7 5 1 0 78 12 1027
2014 Part-time 46 19 11 4 4 4 14 79 9 57

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 46 30 13 6 4 1 0 77 9 883
2020 Part-time 57 27 14 0 2 0 0 83 2 42
2019 Full-time 42 33 13 6 4 1 0 76 11 839
2019 Part-time 58 16 13 3 7 3 0 76 11 31

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 34 21 15 8 9 10 3 63 20 883
2020 Part-time 41 24 11 5 2 5 11 78 8 42
2019 Full-time 30 21 16 9 10 12 3 60 22 835
2019 Part-time 55 14 6 6 3 6 10 82 11 32
2017 Full-time 23 20 17 12 13 12 4 50 30 831
2017 Part-time 38 8 17 3 4 10 21 66 9 32
2014 Full-time 22 17 17 13 13 11 7 48 32 1027
2014 Part-time 25 21 12 7 7 12 16 63 20 57

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 49 39 3 8 2 0 0 88 10 887
2020 Part-time 48 45 0 7 0 0 0 93 7 42

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 47 36 7 7 2 0 1 84 9 887
2020 Part-time 46 38 5 4 0 0 7 90 5 42
2019 Full-time 63 24 3 7 3 0 0 87 10 838
2019 Part-time 61 23 7 6 0 0 3 87 6 32
2017 Full-time 58 27 4 7 4 0 0 85 11 830
2017 Part-time 70 11 6 10 3 0 0 81 13 32
2014 Full-time 58 23 5 8 6 0 0 82 13 1026
2014 Part-time 40 36 5 0 5 0 14 88 6 58

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 53 33 6 6 2 0 0 86 8 876
2020 Part-time 69 25 6 0 0 0 0 94 0 42
2019 Full-time 64 25 5 5 1 0 0 89 6 834
2019 Part-time 66 19 7 6 0 0 3 87 6 32
2017 Full-time 56 31 7 4 2 0 0 87 6 831
2017 Part-time 75 22 3 0 0 0 0 97 0 32
2014 Full-time 58 29 7 4 1 0 0 88 6 1026
2014 Part-time 55 24 3 3 2 0 12 90 6 58

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 79 16 2 1 1 1 0 95 3 885
2020 Part-time 85 10 5 0 0 0 0 95 0 42
2017 Full-time 75 17 3 1 1 1 1 94 3 829
2017 Part-time 82 12 6 0 0 0 0 94 0 32
2014 Full-time 76 17 3 2 1 0 0 94 3 1026
2014 Part-time 76 10 0 2 0 0 12 98 2 58

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 54 22 10 4 4 3 4 81 8 887
2020 Part-time 62 16 5 2 5 2 8 86 8 42
2019 Full-time 58 20 9 4 4 3 3 83 8 840
2019 Part-time 57 16 9 0 0 6 11 89 0 32

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 29 14 13 4 5 28 8 67 13 886
2020 Part-time 16 17 4 5 3 38 17 74 17 42
2019 Full-time 25 14 15 5 5 26 10 61 15 842
2019 Part-time 34 7 9 3 3 32 12 73 11 32
2017 Full-time 20 14 17 7 6 26 11 53 21 831
2017 Part-time 36 9 11 10 0 23 12 68 16 32
2014 Full-time 20 14 16 8 6 27 9 53 22 1026
2014 Part-time 23 7 4 4 5 37 21 71 21 57

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 44 26 14 4 4 8 0 76 9 887
2020 Part-time 51 9 16 0 3 17 5 76 4 41
2019 Full-time 45 26 12 5 4 8 1 78 9 842
2019 Part-time 59 6 13 3 0 15 3 80 4 32
2017 Full-time 35 23 18 6 6 11 1 66 14 831
2017 Part-time 62 15 7 4 3 5 4 84 7 32
2014 Full-time 33 26 18 7 5 11 1 67 13 1026
2014 Part-time 35 18 2 4 5 26 11 83 14 57

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 6 94 837
2019 Part-time 0 100 32

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 42 58 50

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 80 20 50

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 10 90 50

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 0 100 50

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 37 63 49

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 28 72 49

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 23 77 49

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 30 70 49

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 26 74 49

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 0 100 49

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 10 90 49

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 0 100 49

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 9 91 49

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 0 100 49

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 16 84 49

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 41 59 49

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 13 87 49

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 16 84 49

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 47 53 49

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 29 12 16 2 3 31 7 66 8 884
2020 Part-time 22 10 4 5 0 43 15 78 11 42
2019 Full-time 26 11 15 3 4 31 10 63 11 841
2019 Part-time 31 3 19 0 0 29 18 65 0 32
2017 Full-time 20 13 16 2 3 34 12 61 10 832
2017 Part-time 27 9 14 4 0 29 18 67 7 32
2014 Full-time 20 13 17 2 3 33 12 60 10 1025
2014 Part-time 16 11 2 2 2 47 21 83 11 57

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 42 25 16 3 4 9 1 75 8 883
2020 Part-time 49 18 9 7 0 12 5 81 8 42
2019 Full-time 45 23 14 3 3 11 1 78 6 840
2019 Part-time 58 6 13 7 0 13 3 77 8 31
2017 Full-time 36 25 15 3 3 15 3 74 7 828
2017 Part-time 51 26 3 4 0 10 6 92 4 32
2014 Full-time 36 25 16 3 3 14 2 74 7 1024
2014 Part-time 33 23 5 0 2 32 5 89 3 57

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Full-time 7 93 881
2020 Part-time 2 98 42

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Full-time 11 89 885
2020 Part-time 7 93 41
2019 Full-time 15 85 840
2019 Part-time 12 88 32
2017 Full-time 17 83 832
2017 Part-time 27 73 31
2014 Full-time 16 84 1026
2014 Part-time 18 82 57

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 81 19 139
2014 Full-time 82 18 161
2014 Part-time 90 10 10

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2017 Full-time 56 31 4 5 3 0 2 88 8 112
2014 Full-time 70 18 4 6 2 0 0 89 8 132

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 59 25 7 2 2 2 3 88 4 885
2020 Part-time 57 26 3 7 0 0 7 90 8 42
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 50 28 9 7 4 2 0 79 11 883
2020 Part-time 50 36 7 2 3 2 0 88 5 42

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 58 30 6 4 1 0 0 89 5 888
2020 Part-time 58 31 9 0 0 2 0 91 0 42

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 58 28 7 5 2 0 0 86 7 887
2020 Part-time 54 39 2 3 0 2 0 95 3 42

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 54 29 10 3 1 1 2 86 5 881
2020 Part-time 60 27 11 0 0 2 0 88 0 42

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 63 25 6 2 1 1 2 90 3 884
2020 Part-time 64 23 6 0 0 2 4 93 0 42

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 75 12 4 2 1 4 3 93 3 887
2020 Part-time 69 17 0 0 0 11 3 100 0 42

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 64 25 7 3 1 1 0 89 4 886
2020 Part-time 48 30 9 2 0 8 2 87 3 42

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 60 23 6 5 3 0 1 85 9 884
2020 Part-time 48 28 12 5 2 3 2 80 7 42

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 69 21 5 2 2 1 0 91 4 886
2020 Part-time 68 25 2 5 0 0 0 93 5 42

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 53 30 10 4 2 1 0 84 6 887
2020 Part-time 48 36 3 9 0 4 0 88 10 42
2019 Full-time 45 34 12 5 2 2 0 81 7 839
2019 Part-time 56 22 13 3 3 3 0 80 7 32
2017 Full-time 32 38 13 8 5 4 0 73 13 830
2017 Part-time 47 28 12 7 4 2 0 76 11 32

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 45 25 10 11 6 1 1 72 18 885
2020 Part-time 33 33 17 10 5 3 0 67 15 42

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 57 23 10 4 3 2 2 83 7 886
2020 Part-time 55 34 6 0 2 2 0 91 2 42

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 46 29 12 7 5 1 0 76 12 888
2020 Part-time 43 41 6 5 5 0 0 84 10 41
2019 Full-time 40 34 13 7 5 1 0 75 12 839
2019 Part-time 52 28 4 9 0 6 0 86 10 32
2017 Full-time 28 38 15 9 8 2 0 67 18 830
2017 Part-time 44 24 6 14 7 5 0 71 22 32

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 43 27 15 7 7 0 1 71 14 887
2020 Part-time 45 34 9 7 2 0 3 82 9 42

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 41 29 15 8 6 0 1 71 14 886
2020 Part-time 55 14 21 5 5 0 0 69 10 42
2019 Full-time 34 27 15 11 11 0 1 62 23 840
2019 Part-time 41 25 12 9 10 3 0 68 19 32
2017 Full-time 31 26 16 11 12 1 3 59 24 829
2017 Part-time 25 20 26 14 11 0 4 47 26 32

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 20 27 28 14 11 0 0 47 25 888
2020 Part-time 35 34 12 9 10 0 0 70 18 42
2019 Full-time 26 31 25 11 7 0 0 57 18 837
2019 Part-time 66 25 9 0 0 0 0 91 0 32
2017 Full-time 18 30 27 13 10 0 1 49 23 830
2017 Part-time 31 28 21 9 6 0 4 62 16 32

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 35 31 20 9 5 0 0 66 14 884
2020 Part-time 60 25 7 5 3 0 0 85 8 42
2019 Full-time 44 27 17 7 4 1 1 72 11 833
2019 Part-time 79 12 6 3 0 0 0 91 3 32
2017 Full-time 30 32 21 9 6 0 2 64 15 830
2017 Part-time 48 18 23 8 3 0 0 66 11 32

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 26 27 20 15 11 1 0 54 26 883
2020 Part-time 43 23 10 7 10 4 2 71 18 42
2019 Full-time 29 26 20 14 9 1 1 56 24 837
2019 Part-time 54 19 17 6 3 0 0 74 10 31
2017 Full-time 23 23 23 16 13 1 2 47 29 827
2017 Part-time 40 18 10 21 4 3 4 63 26 32

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 48 24 15 6 5 0 2 73 11 887
2020 Part-time 62 22 7 6 0 0 2 86 7 42
2019 Full-time 58 23 10 4 2 0 3 84 6 834
2019 Part-time 82 15 0 0 0 0 3 100 0 32
2017 Full-time 48 22 11 6 5 1 7 76 11 827
2017 Part-time 59 13 13 0 0 0 15 85 0 32

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 33 27 20 11 8 0 0 61 19 886
2020 Part-time 40 37 9 9 5 0 0 77 14 42
2019 Full-time 45 24 18 7 6 0 0 69 13 839
2019 Part-time 72 19 7 3 0 0 0 90 3 32
2017 Full-time 37 29 19 9 5 0 0 67 14 825
2017 Part-time 39 34 14 10 3 0 0 73 12 32

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 36 23 15 11 9 0 6 63 21 884
2020 Part-time 63 12 11 2 3 0 10 82 5 42

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 44 30 14 8 4 0 1 75 11 883
2020 Part-time 66 22 3 2 5 2 0 90 7 42
2019 Full-time 43 32 14 6 4 0 1 76 10 839
2019 Part-time 62 32 6 0 0 0 0 94 0 32
2017 Full-time 37 31 18 8 4 0 1 69 13 827
2017 Part-time 47 35 2 7 3 2 4 87 10 32

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 34 32 19 9 5 0 1 66 14 881
2020 Part-time 46 42 2 3 8 0 0 88 10 42
2019 Full-time 37 33 17 9 4 0 0 70 13 837
2019 Part-time 62 29 3 3 3 0 0 91 6 32
2017 Full-time 31 30 21 11 6 0 1 62 17 828
2017 Part-time 46 26 10 9 5 0 4 75 15 32

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 43 26 17 9 5 0 1 70 13 882
2020 Part-time 49 28 12 5 7 0 0 76 12 42
2019 Full-time 43 29 13 9 4 1 1 73 14 838
2019 Part-time 58 20 12 3 6 0 0 78 9 32
2017 Full-time 36 31 17 9 7 0 1 67 16 826
2017 Part-time 53 23 14 8 3 0 0 75 11 32

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 56 23 9 6 5 0 1 80 11 882
2020 Part-time 74 14 6 3 2 2 0 89 5 41
2019 Full-time 55 23 10 6 4 1 1 79 11 839
2019 Part-time 85 12 3 0 0 0 0 97 0 32

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 34 31 21 9 5 0 0 65 14 886
2020 Part-time 43 23 20 9 5 0 0 66 14 42

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 39 33 18 6 3 0 0 72 9 884
2020 Part-time 45 33 18 0 3 2 0 79 3 42
2019 Full-time 49 28 15 5 3 0 0 78 7 835
2019 Part-time 75 22 3 0 0 0 0 97 0 31
2017 Full-time 39 34 15 7 3 1 1 74 11 825
2017 Part-time 45 35 13 4 2 0 0 81 6 32

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 56 24 13 4 2 0 1 81 6 882
2020 Part-time 55 30 8 5 0 2 0 87 5 42
2019 Full-time 68 17 9 3 3 0 1 86 5 835
2019 Part-time 76 15 3 0 0 0 6 97 0 32
2017 Full-time 66 19 8 4 2 0 1 86 6 830
2017 Part-time 71 19 0 3 7 0 0 90 10 32

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 43 36 13 4 3 0 0 80 7 885
2020 Part-time 42 40 14 2 0 0 2 84 2 40

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 76 13 4 2 1 0 4 93 3 886
2020 Part-time 79 17 2 0 0 0 2 98 0 41
2019 Full-time 81 8 3 1 1 1 5 94 2 830
2019 Part-time 88 6 0 0 0 0 6 100 0 32
2017 Full-time 72 11 7 4 3 0 3 86 6 828
2017 Part-time 83 14 3 0 0 0 0 97 0 32

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 80 8 4 2 2 1 3 91 5 884
2020 Part-time 89 2 2 5 0 0 2 93 5 42
2019 Full-time 78 8 5 3 3 1 2 89 6 841
2019 Part-time 85 9 3 3 0 0 0 93 3 32
2017 Full-time 57 27 7 4 2 0 2 86 6 829
2017 Part-time 67 33 0 0 0 0 0 100 0 32

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 70 18 6 3 2 0 1 90 4 881
2020 Part-time 84 12 0 2 0 0 2 98 2 42
2019 Full-time 60 25 9 3 2 0 1 85 5 836
2019 Part-time 81 9 3 3 3 0 0 90 7 32
2017 Full-time 58 19 9 6 4 0 3 80 11 828
2017 Part-time 80 15 5 0 0 0 0 95 0 32

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 69 13 7 5 4 0 2 83 10 884
2020 Part-time 86 7 0 2 3 0 2 95 5 42
2019 Full-time 65 16 7 5 5 0 1 83 10 838
2019 Part-time 85 9 3 0 3 0 0 93 3 32
2017 Full-time 57 13 5 1 1 0 23 92 2 829
2017 Part-time 77 0 0 0 0 0 23 100 0 32

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 64 12 5 2 0 0 17 91 3 884
2020 Part-time 72 2 5 0 0 0 21 94 0 42
2019 Full-time 57 13 5 2 1 0 22 90 3 840
2019 Part-time 76 3 0 0 0 0 20 100 0 31
2017 Full-time 68 17 6 2 1 0 5 91 2 827
2017 Part-time 77 12 4 4 0 0 4 92 4 32

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 69 19 7 2 1 0 2 90 3 886
2020 Part-time 82 5 6 0 3 0 4 91 3 42
2019 Full-time 71 17 5 1 1 0 4 92 2 837
2019 Part-time 94 3 0 0 0 0 3 100 0 31
2017 Full-time 70 14 4 4 3 1 5 89 7 832
2017 Part-time 62 9 3 11 7 0 9 77 20 32

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 74 14 5 2 3 0 1 89 5 887
2020 Part-time 69 14 8 2 4 0 3 85 7 42
2019 Full-time 76 12 4 3 3 1 2 90 6 841
2019 Part-time 73 12 6 6 3 0 0 85 9 32
2017 Full-time 53 28 11 4 1 0 3 84 5 829
2017 Part-time 51 32 4 9 0 4 0 87 9 32

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 52 26 14 5 2 0 0 78 8 886
2020 Part-time 63 24 9 2 0 0 2 88 2 41
2019 Full-time 59 23 11 4 2 0 1 83 6 839
2019 Part-time 72 22 3 3 0 0 0 94 3 32

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 30 41 19 6 3 0 0 72 9 887
2020 Part-time 30 35 28 7 0 0 0 65 7 42

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 15 37 30 14 4 0 0 52 18 887
2020 Part-time 24 49 17 4 5 0 0 73 10 42
2019 Full-time 21 37 29 9 4 0 0 58 13 841
2019 Part-time 57 34 9 0 0 0 0 91 0 32
2017 Full-time 15 33 34 12 5 0 0 48 17 832
2017 Part-time 33 30 18 14 2 0 3 65 17 32

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 9 17 39 24 11 0 0 35 25 883
2020 Part-time 8 9 27 33 21 0 2 55 17 42
2019 Full-time 7 15 34 28 16 0 0 44 22 837
2019 Part-time 0 17 16 23 44 0 0 67 17 31
2017 Full-time 6 17 39 24 12 0 1 37 24 829
2017 Part-time 0 2 39 35 23 0 0 58 2 32
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 26 52 18 4 67 33 889
2020 Part-time 23 50 25 2 68 32 42

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Full-time 42 58 234
2020 Part-time 58 42 10

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 48 17 10 6 5 1 12 76 12 888
2020 Part-time 65 4 2 3 3 2 21 90 7 42
2019 Full-time 46 17 13 8 8 1 7 68 17 827
2019 Part-time 68 7 4 0 0 3 18 95 0 29

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 29 30 13 13 9 1 5 63 23 233
2020 Part-time 37 21 24 9 0 0 9 63 10 10

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 11 20 15 15 25 3 11 36 47 234
2020 Part-time 28 9 24 9 12 0 18 45 25 10
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