2020 Public Service Employee Survey Results by Theme for Micro-organizations combined by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the confidentiality of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 29 21 0 4 0 0 75 4 33
2020 Non-shift worker 48 35 9 6 2 0 0 83 8 902
2019 Shift worker 56 31 10 4 0 0 0 86 4 27
2019 Non-shift worker 52 32 9 4 3 0 0 84 7 842
2018 Shift worker 41 39 15 3 3 0 0 80 5 32
2018 Non-shift worker 46 38 8 6 2 0 0 84 8 855
2017 Shift worker 36 49 13 2 0 0 0 85 2 41
2017 Non-shift worker 45 39 7 6 3 0 0 84 9 819
2014 Shift worker 48 32 20 0 0 0 0 80 0 44
2014 Non-shift worker 42 37 9 8 3 0 0 79 12 1038

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 28 9 3 7 0 0 81 10 33
2020 Non-shift worker 47 31 11 7 4 0 0 78 11 901
2019 Shift worker 54 29 4 7 4 4 0 86 11 27
2019 Non-shift worker 47 30 9 9 4 0 0 78 13 844
2018 Shift worker 46 35 13 0 5 0 0 82 5 32
2018 Non-shift worker 42 34 10 9 4 0 0 77 14 860
2017 Shift worker 39 47 6 8 0 0 0 86 8 41
2017 Non-shift worker 39 33 11 9 7 1 0 73 16 820

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 27 9 3 4 0 0 84 7 33
2020 Non-shift worker 62 27 8 2 1 0 0 89 3 898
2019 Shift worker 71 22 3 4 0 0 0 93 4 27
2019 Non-shift worker 64 25 8 1 2 0 0 89 3 838
2018 Shift worker 42 41 11 3 3 0 0 83 5 32
2018 Non-shift worker 60 30 8 2 0 0 0 90 2 853
2017 Shift worker 54 34 12 0 0 0 0 88 0 41
2017 Non-shift worker 60 31 7 2 1 0 0 90 3 817
2014 Shift worker 80 16 5 0 0 0 0 95 0 44
2014 Non-shift worker 67 23 7 2 1 0 0 90 3 1038

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 35 15 0 4 0 0 80 4 33
2020 Non-shift worker 53 32 9 4 2 0 0 86 6 899
2019 Shift worker 73 17 10 0 0 0 0 90 0 27
2019 Non-shift worker 55 29 9 4 2 0 0 85 6 843
2018 Shift worker 47 45 3 0 5 0 0 92 5 32
2018 Non-shift worker 52 32 9 5 2 0 0 84 7 859
2017 Shift worker 46 45 4 5 0 0 0 91 5 41
2017 Non-shift worker 49 34 9 5 2 0 0 83 8 817
2014 Shift worker 61 30 7 2 0 0 0 91 2 44
2014 Non-shift worker 49 32 9 6 3 0 0 82 9 1037

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 27 0 3 7 0 0 90 10 33
2020 Non-shift worker 55 25 11 6 4 0 0 79 10 898
2019 Shift worker 65 32 4 0 0 0 0 96 0 27
2019 Non-shift worker 56 27 8 5 4 0 0 83 9 844
2018 Shift worker 77 11 6 3 3 0 0 89 5 32
2018 Non-shift worker 47 29 12 7 5 0 0 76 12 862
2017 Shift worker 52 36 10 2 0 0 0 88 2 41
2017 Non-shift worker 46 26 14 7 6 1 0 73 13 818
2014 Shift worker 64 16 11 5 2 2 0 81 7 44
2014 Non-shift worker 41 29 14 8 6 1 0 71 15 1037

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 68 22 3 0 7 0 0 90 7 32
2020 Non-shift worker 53 27 9 6 4 0 0 80 10 895
2019 Shift worker 60 33 7 0 0 0 0 93 0 26
2019 Non-shift worker 54 29 7 6 4 0 0 83 10 839
2018 Shift worker 77 11 6 3 3 0 0 89 5 32
2018 Non-shift worker 47 30 11 7 4 0 0 77 11 853
2017 Shift worker 53 35 10 2 0 0 0 88 2 41
2017 Non-shift worker 46 29 12 8 5 0 0 75 12 816
2014 Shift worker 57 20 16 5 2 0 0 77 7 44
2014 Non-shift worker 42 30 12 10 5 0 0 73 15 1037

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 18 18 6 7 3 0 68 13 33
2020 Non-shift worker 47 23 14 9 5 2 1 72 14 900
2019 Shift worker 58 17 11 11 0 3 0 78 11 27
2019 Non-shift worker 47 22 12 10 6 2 1 71 16 845
2018 Shift worker 64 14 12 3 3 0 4 82 6 32
2018 Non-shift worker 41 23 15 10 9 2 0 65 19 860
2017 Shift worker 51 24 9 8 2 4 2 80 11 41
2017 Non-shift worker 41 21 17 9 9 3 0 64 19 818
2014 Shift worker 50 18 16 7 2 2 5 73 10 44
2014 Non-shift worker 39 19 15 12 10 3 1 61 23 1037
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 33 9 3 8 0 7 79 11 33
2020 Non-shift worker 59 22 8 3 2 1 5 86 5 898
2019 Shift worker 50 25 11 7 0 0 8 82 7 27
2019 Non-shift worker 58 21 10 3 2 1 5 84 5 843

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 30 6 8 4 0 0 82 13 33
2020 Non-shift worker 55 25 9 6 3 1 2 82 10 899
2019 Shift worker 54 14 15 14 3 0 0 68 17 27
2019 Non-shift worker 55 26 8 6 3 1 2 83 9 839
2018 Shift worker 50 31 9 3 3 0 4 85 6 32
2018 Non-shift worker 49 29 9 6 4 1 1 80 11 855
2017 Shift worker 42 47 6 3 0 0 2 91 3 41
2017 Non-shift worker 47 32 9 6 5 1 2 80 11 817
2014 Shift worker 52 34 5 7 2 0 0 86 9 44
2014 Non-shift worker 46 30 10 7 4 0 2 78 12 1038

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 11 13 9 0 0 0 77 9 33
2020 Non-shift worker 66 17 8 5 3 0 2 84 8 902
2019 Shift worker 62 20 3 14 0 0 0 83 14 27
2019 Non-shift worker 60 22 7 5 4 0 2 84 9 846
2018 Shift worker 57 37 0 3 0 3 0 97 3 32
2018 Non-shift worker 52 27 9 5 5 0 1 80 10 855
2017 Shift worker 62 31 2 3 0 0 2 95 3 41
2017 Non-shift worker 54 25 9 7 5 0 1 79 12 817
2014 Shift worker 59 20 14 2 5 0 0 80 7 44
2014 Non-shift worker 54 25 9 6 4 0 2 80 10 1036

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 20 0 4 3 0 3 93 7 33
2020 Non-shift worker 52 25 9 6 5 2 0 79 12 899
2019 Shift worker 63 30 4 0 4 0 0 93 4 27
2019 Non-shift worker 46 30 9 6 5 3 0 79 12 842
2018 Shift worker 50 35 6 3 3 3 0 88 6 31
2018 Non-shift worker 37 32 13 9 6 3 1 71 15 860
2017 Shift worker 36 45 13 3 0 4 0 84 3 41
2017 Non-shift worker 37 30 13 9 8 3 0 70 17 820
2014 Shift worker 55 25 14 2 2 2 0 81 5 44
2014 Non-shift worker 37 32 11 9 7 3 0 72 17 1036

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 23 0 0 7 0 0 93 7 33
2020 Non-shift worker 50 25 10 8 6 1 0 76 14 898
2019 Shift worker 59 27 7 0 4 4 0 89 4 27
2019 Non-shift worker 46 31 9 7 6 1 0 77 13 840
2018 Shift worker 51 31 7 6 3 3 0 84 9 30
2018 Non-shift worker 36 31 13 10 7 1 1 69 18 859
2017 Shift worker 41 44 4 12 0 0 0 85 12 41
2017 Non-shift worker 37 28 14 11 8 2 0 66 19 818
2014 Shift worker 55 25 9 7 2 2 0 81 9 44
2014 Non-shift worker 36 31 13 10 8 1 0 68 19 1035

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 27 3 0 7 0 0 90 7 33
2020 Non-shift worker 40 30 10 11 7 2 0 71 18 900
2019 Shift worker 51 35 10 0 0 3 0 89 0 27
2019 Non-shift worker 36 31 11 11 6 4 0 70 18 840
2018 Shift worker 41 29 13 12 3 3 0 72 15 31
2018 Non-shift worker 26 32 16 14 8 3 1 60 23 857
2017 Shift worker 34 41 13 8 0 4 0 78 9 41
2017 Non-shift worker 28 30 15 13 10 4 0 61 23 818
2014 Shift worker 45 25 16 5 7 2 0 72 12 44
2014 Non-shift worker 28 32 16 13 8 3 0 62 22 1037

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 44 3 3 7 0 0 87 10 33
2020 Non-shift worker 37 30 12 12 8 1 0 68 20 895
2019 Shift worker 52 38 3 3 4 0 0 90 7 27
2019 Non-shift worker 33 34 12 12 6 2 0 69 19 841
2018 Shift worker 36 41 6 12 3 3 0 79 15 31
2018 Non-shift worker 25 34 15 15 9 2 1 60 24 859
2017 Shift worker 32 52 12 2 0 2 0 86 2 41
2017 Non-shift worker 27 34 12 16 10 2 0 62 26 820
2014 Shift worker 50 25 7 9 5 5 0 79 14 44
2014 Non-shift worker 27 32 14 15 10 1 1 60 25 1038
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 27 9 6 4 0 0 81 10 33
2020 Non-shift worker 44 35 10 7 5 0 0 79 11 901
2019 Shift worker 44 42 11 4 0 0 0 86 4 27
2019 Non-shift worker 43 33 10 9 4 0 1 77 13 844
2018 Shift worker 63 22 9 3 3 0 0 85 6 32
2018 Non-shift worker 38 34 13 8 6 1 0 72 15 857
2017 Shift worker 43 37 17 3 0 0 0 80 3 41
2017 Non-shift worker 35 36 12 9 8 0 0 71 17 819
2014 Shift worker 45 30 11 7 7 0 0 75 14 44
2014 Non-shift worker 34 34 11 13 8 0 1 68 21 1038

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 42 9 6 4 0 0 82 10 33
2020 Non-shift worker 43 38 10 6 3 0 0 81 9 896
2019 Shift worker 40 33 24 3 0 0 0 73 3 27
2019 Non-shift worker 42 39 8 8 3 0 0 81 11 838
2018 Shift worker 37 43 9 6 5 0 0 80 11 32
2018 Non-shift worker 36 41 10 7 5 0 0 77 12 859
2017 Shift worker 30 52 11 6 0 2 0 83 6 41
2017 Non-shift worker 36 39 9 10 6 0 0 75 15 819

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 18 17 9 4 0 0 69 13 33
2020 Non-shift worker 51 27 10 6 4 0 2 80 10 899
2019 Shift worker 42 36 15 3 4 0 0 78 7 26
2019 Non-shift worker 52 27 8 6 5 0 2 81 11 840
2018 Shift worker 49 35 6 3 0 3 4 90 3 32
2018 Non-shift worker 47 31 9 7 4 0 2 80 11 854
2017 Shift worker 40 40 8 9 0 0 3 82 10 41
2017 Non-shift worker 44 32 10 8 5 0 1 77 13 819
2014 Shift worker 52 30 11 5 2 0 0 82 7 44
2014 Non-shift worker 42 33 11 7 5 0 2 77 12 1037

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 30 9 6 7 0 0 79 13 33
2020 Non-shift worker 43 34 11 8 3 0 1 78 12 897
2019 Shift worker 45 36 12 0 7 0 0 81 7 26
2019 Non-shift worker 45 33 9 8 3 0 1 80 11 843
2018 Shift worker 24 58 6 3 5 0 4 85 9 32
2018 Non-shift worker 37 41 9 8 4 0 2 80 12 863
2017 Shift worker 33 48 12 7 0 0 0 81 7 41
2017 Non-shift worker 41 35 8 8 7 1 1 77 15 818
2014 Shift worker 50 27 11 7 5 0 0 77 11 44
2014 Non-shift worker 44 31 9 10 5 0 1 76 15 1038

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 15 21 3 4 3 0 71 7 33
2020 Non-shift worker 57 21 10 3 4 2 3 82 8 895

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 30 6 0 7 0 0 87 7 32
2020 Non-shift worker 40 30 13 8 5 3 0 73 14 897
2019 Shift worker 43 36 4 10 7 0 0 79 17 27
2019 Non-shift worker 39 30 13 8 6 3 1 72 14 844
2018 Shift worker 44 39 9 0 5 3 0 85 5 32
2018 Non-shift worker 32 32 13 12 7 3 0 67 20 853
2017 Shift worker 40 43 9 0 2 7 0 88 2 40
2017 Non-shift worker 36 30 12 10 7 4 0 70 18 819
2014 Shift worker 43 23 18 9 5 2 0 67 14 44
2014 Non-shift worker 36 30 12 11 7 4 1 69 19 1035

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 21 15 6 16 6 3 59 24 33
2020 Non-shift worker 23 21 15 14 16 3 7 49 34 901
2019 Shift worker 28 21 14 4 14 7 12 61 21 27
2019 Non-shift worker 22 25 15 15 16 2 6 51 33 844
2018 Shift worker 30 36 6 6 11 6 4 74 20 32
2018 Non-shift worker 17 22 15 15 21 3 6 44 40 857
2017 Shift worker 27 28 15 8 7 11 5 64 19 39
2017 Non-shift worker 19 20 12 18 21 4 7 43 44 818
2014 Shift worker 36 18 14 14 11 2 5 59 27 44
2014 Non-shift worker 15 19 13 17 24 2 10 39 46 1038

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 19 6 7 0 7 0 86 8 33
2020 Non-shift worker 56 21 11 5 3 1 3 80 9 901
2019 Shift worker 55 17 7 8 0 0 14 83 9 27
2019 Non-shift worker 62 18 9 4 3 1 3 83 7 844

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 9 10 6 6 3 0 78 12 33
2020 Non-shift worker 59 20 10 4 3 1 3 82 7 900
2019 Shift worker 45 7 12 15 4 0 17 63 22 27
2019 Non-shift worker 60 19 9 4 2 1 4 83 7 844

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 85 3 0 6 0 6 0 94 6 33
2020 Non-shift worker 82 6 3 2 2 3 3 93 4 902
2019 Shift worker 63 17 0 0 0 4 17 100 0 27
2019 Non-shift worker 79 8 3 1 2 3 4 92 4 844

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 15 0 3 0 4 3 97 3 32
2020 Non-shift worker 80 9 2 1 1 1 6 95 2 896
2019 Shift worker 68 12 3 0 0 0 17 96 0 27
2019 Non-shift worker 84 5 1 1 1 1 8 97 2 839

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 30 6 0 14 0 0 81 14 33
2020 Non-shift worker 48 32 9 7 4 0 0 80 10 897
2019 Shift worker 41 22 20 11 7 0 0 63 18 27
2019 Non-shift worker 49 31 9 7 4 0 0 80 11 844
2018 Shift worker 31 35 19 12 0 3 0 68 12 32
2018 Non-shift worker 43 36 9 7 5 0 0 79 12 858
2017 Shift worker 41 38 11 10 0 0 0 79 10 41
2017 Non-shift worker 42 35 8 9 6 0 0 77 15 817
2014 Shift worker 50 25 14 7 2 0 2 77 9 44
2014 Non-shift worker 35 38 9 10 7 0 1 74 17 1038

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 21 0 7 10 0 0 83 17 33
2020 Non-shift worker 49 29 10 7 4 0 0 79 11 900
2019 Shift worker 40 30 23 7 0 0 0 70 7 27
2019 Non-shift worker 52 28 10 7 4 0 0 80 10 843
2018 Shift worker 43 31 21 3 3 0 0 74 6 32
2018 Non-shift worker 43 33 13 7 3 0 0 77 10 853
2017 Shift worker 36 44 12 8 0 0 0 80 8 41
2017 Non-shift worker 43 34 9 8 6 0 0 78 14 815
2014 Shift worker 57 23 14 7 0 0 0 80 7 44
2014 Non-shift worker 39 35 11 8 5 0 1 75 14 1037

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 42 9 3 4 0 0 84 7 33
2020 Non-shift worker 46 34 10 6 3 0 0 80 9 895
2019 Shift worker 47 36 17 0 0 0 0 83 0 27
2019 Non-shift worker 50 33 8 6 2 0 0 83 9 838
2018 Shift worker 38 37 20 0 5 0 0 75 5 32
2018 Non-shift worker 43 33 13 7 4 0 1 76 11 854
2017 Shift worker 44 40 13 3 0 0 0 85 3 41
2017 Non-shift worker 43 33 11 6 6 0 0 77 12 817
2014 Shift worker 52 25 16 5 2 0 0 77 7 44
2014 Non-shift worker 41 35 10 9 5 0 1 76 14 1038

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 25 12 4 3 0 0 81 7 33
2020 Non-shift worker 39 40 11 5 3 1 0 80 8 895
2019 Shift worker 35 27 22 8 0 4 4 68 8 27
2019 Non-shift worker 38 38 12 7 2 2 0 78 9 843
2018 Shift worker 34 43 12 3 3 3 3 81 6 32
2018 Non-shift worker 34 39 16 6 4 1 0 74 10 857
2017 Shift worker 31 54 11 0 2 2 0 86 2 40
2017 Non-shift worker 33 37 15 9 4 2 1 72 13 817

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 15 14 3 4 0 0 79 7 33
2020 Non-shift worker 56 26 8 6 3 0 0 83 10 898
2019 Shift worker 63 10 23 3 0 0 0 74 3 27
2019 Non-shift worker 63 23 5 6 3 0 0 87 8 842
2018 Shift worker 60 21 9 0 3 0 7 87 3 32
2018 Non-shift worker 56 28 6 5 4 0 0 85 9 862
2017 Shift worker 59 27 9 3 2 0 0 86 5 41
2017 Non-shift worker 54 29 6 6 4 0 0 84 10 820
2014 Shift worker 64 23 9 5 0 0 0 86 5 44
2014 Non-shift worker 50 30 8 6 5 0 1 80 12 1037

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 21 16 0 0 0 0 84 0 33
2020 Non-shift worker 38 31 18 9 4 0 0 69 13 895
2019 Shift worker 55 30 4 11 0 0 0 85 11 26
2019 Non-shift worker 41 32 17 7 3 0 0 73 10 843
2018 Shift worker 60 34 3 3 0 0 0 94 3 32
2018 Non-shift worker 39 31 16 8 4 0 0 71 13 862
2017 Shift worker 48 33 17 0 0 0 2 83 0 41
2017 Non-shift worker 36 35 15 8 3 0 2 73 12 820
2014 Shift worker 59 23 7 7 5 0 0 82 11 44
2014 Non-shift worker 39 34 14 7 4 0 2 74 11 1038

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 56 44 33
2020 Non-shift worker 48 52 902

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 15 10 4 0 6 3 85 4 33
2020 Non-shift worker 69 13 6 1 1 2 8 91 3 901

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 26 37 36 33
2020 Non-shift worker 25 39 35 902
2019 Shift worker 18 55 26 27
2019 Non-shift worker 26 39 35 846
2018 Shift worker 26 33 41 32
2018 Non-shift worker 28 35 37 862
2017 Shift worker 34 34 32 41
2017 Non-shift worker 28 37 35 818
2014 Shift worker 34 30 36 44
2014 Non-shift worker 31 35 33 1038

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Shift worker 0 9 61 0 31 0 13
2017 Non-shift worker 13 11 52 6 12 6 234
2014 Shift worker 7 20 47 7 9999 20 15
2014 Non-shift worker 17 9 55 8 9999 11 326
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 31 6 3 4 0 0 87 7 33
2020 Non-shift worker 62 28 4 3 2 0 0 91 5 897
2019 Shift worker 55 39 3 4 0 0 0 93 4 27
2019 Non-shift worker 63 27 5 3 1 0 0 91 4 840
2018 Shift worker 62 27 5 3 0 3 0 92 3 32
2018 Non-shift worker 61 31 4 2 1 0 0 93 3 860
2017 Shift worker 41 52 4 0 3 0 0 94 3 41
2017 Non-shift worker 55 33 5 3 3 0 0 88 7 817
2014 Shift worker 66 32 2 0 0 0 0 98 0 44
2014 Non-shift worker 57 31 6 3 2 0 0 88 6 1036

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 33 6 7 0 0 0 86 7 33
2020 Non-shift worker 42 38 9 7 3 1 0 81 11 902
2019 Shift worker 39 48 13 0 0 0 0 87 0 27
2019 Non-shift worker 40 40 8 7 3 1 0 81 11 842
2018 Shift worker 57 29 13 0 0 0 0 87 0 32
2018 Non-shift worker 32 43 12 10 3 0 0 75 13 855
2017 Shift worker 30 57 6 3 0 4 0 90 3 41
2017 Non-shift worker 37 38 11 9 5 0 0 75 14 820
2014 Shift worker 59 30 7 2 2 0 0 89 5 44
2014 Non-shift worker 38 39 12 7 4 1 0 78 11 1038

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 3 23 33 18 0 7 55 20 33
2020 Non-shift worker 8 19 33 24 13 1 1 38 28 902
2019 Shift worker 3 13 27 41 10 0 5 54 17 27
2019 Non-shift worker 6 17 34 25 18 1 1 43 23 839
2018 Shift worker 9 20 11 38 13 3 6 56 32 32
2018 Non-shift worker 9 19 31 24 15 1 2 40 29 862
2017 Shift worker 5 14 46 19 13 0 3 33 20 41
2017 Non-shift worker 9 18 36 20 13 1 3 34 28 817
2014 Shift worker 18 16 34 16 11 0 5 29 36 44
2014 Non-shift worker 7 22 31 21 15 1 3 38 30 1037

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 6 20 24 30 3 7 60 18 33
2020 Non-shift worker 6 13 23 29 26 2 1 57 19 900
2019 Shift worker 4 7 32 34 17 0 7 54 11 27
2019 Non-shift worker 7 13 25 27 25 2 1 54 20 839
2018 Shift worker 5 11 35 20 20 3 6 44 18 32
2018 Non-shift worker 10 15 26 26 20 1 2 48 25 857
2017 Shift worker 3 17 29 22 18 2 9 44 23 41
2017 Non-shift worker 7 16 25 23 22 3 4 48 25 816
2014 Shift worker 5 14 16 32 23 5 7 62 21 44
2014 Non-shift worker 7 14 25 25 24 2 3 52 22 1035

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 4 17 33 20 3 7 59 22 33
2020 Non-shift worker 7 10 26 29 25 1 2 56 18 898
2019 Shift worker 3 10 30 34 15 0 9 53 14 27
2019 Non-shift worker 8 10 25 27 28 1 1 56 19 841
2018 Shift worker 8 6 26 24 31 0 6 58 15 32
2018 Non-shift worker 10 12 27 27 22 1 1 50 23 855
2017 Shift worker 7 13 20 34 16 6 4 56 22 41
2017 Non-shift worker 10 13 24 24 23 2 5 49 25 817
2014 Shift worker 16 9 20 23 25 0 7 51 27 44
2014 Non-shift worker 8 13 26 25 23 1 4 51 22 1036

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 3 3 42 39 0 3 84 13 33
2020 Non-shift worker 3 8 27 36 24 1 1 61 12 898
2019 Shift worker 0 0 15 52 25 0 9 84 0 27
2019 Non-shift worker 4 6 24 33 32 0 1 65 10 838
2018 Shift worker 3 9 16 36 27 0 9 69 12 32
2018 Non-shift worker 5 11 26 32 24 1 1 57 17 855
2017 Shift worker 0 7 43 24 22 0 4 48 7 41
2017 Non-shift worker 5 12 27 29 22 1 3 54 18 816
2014 Shift worker 2 11 20 27 34 0 5 64 14 44
2014 Non-shift worker 4 12 26 32 22 0 3 56 17 1033

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 3 6 45 28 0 3 75 19 33
2020 Non-shift worker 8 16 26 25 22 2 1 48 25 901
2019 Shift worker 0 11 28 26 32 0 4 60 11 26
2019 Non-shift worker 8 15 25 24 25 1 2 51 23 841
2018 Shift worker 3 17 9 33 36 0 3 70 20 32
2018 Non-shift worker 9 18 27 23 19 1 3 43 28 857
2017 Shift worker 5 23 13 20 30 3 7 55 31 41
2017 Non-shift worker 12 18 26 21 18 2 4 41 31 816
2014 Shift worker 9 18 18 25 25 0 5 52 29 44
2014 Non-shift worker 13 19 25 17 20 1 4 40 34 1035

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 8 9 18 42 6 3 67 24 33
2020 Non-shift worker 6 11 22 29 28 3 2 59 18 897
2019 Shift worker 7 9 24 25 22 4 9 54 18 27
2019 Non-shift worker 5 15 26 25 23 3 2 51 21 836
2018 Shift worker 5 11 24 22 28 3 6 55 18 32
2018 Non-shift worker 9 14 26 25 21 2 3 48 24 855
2017 Shift worker 7 21 25 15 22 0 11 41 31 41
2017 Non-shift worker 7 14 26 24 21 3 5 49 23 817
2014 Shift worker 7 9 16 34 30 0 5 67 17 44
2014 Non-shift worker 5 13 23 27 24 2 5 56 19 1033

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 9 21 20 37 0 7 61 17 33
2020 Non-shift worker 6 8 28 31 24 2 1 56 15 896
2019 Shift worker 7 7 26 22 26 4 9 55 15 27
2019 Non-shift worker 7 10 27 28 25 2 2 55 18 843
2018 Shift worker 6 6 31 18 30 3 6 53 13 32
2018 Non-shift worker 8 14 27 28 20 2 2 50 22 855
2017 Shift worker 8 2 37 20 20 0 12 46 11 41
2017 Non-shift worker 8 11 28 26 20 3 4 49 20 817
2014 Shift worker 5 16 30 20 25 0 5 48 21 44
2014 Non-shift worker 8 15 28 24 20 2 3 47 24 1030

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 7 30 20 30 3 3 54 14 33
2020 Non-shift worker 4 10 28 32 26 1 0 58 14 901
2019 Shift worker 4 8 7 51 25 0 5 81 12 27
2019 Non-shift worker 5 13 27 28 26 0 1 54 19 839

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 40 9 3 4 0 0 84 7 32
2020 Non-shift worker 32 37 12 11 6 2 0 71 17 895
2019 Shift worker 36 43 15 3 4 0 0 79 7 27
2019 Non-shift worker 27 38 12 14 6 3 0 66 21 839

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 22 7 9 0 0 0 84 9 33
2020 Non-shift worker 59 23 7 7 4 1 0 82 11 900
2019 Shift worker 57 24 7 8 0 4 0 84 8 27
2019 Non-shift worker 57 23 7 8 4 0 0 81 12 846
2018 Shift worker 64 25 6 3 3 0 0 89 6 32
2018 Non-shift worker 48 29 8 10 4 1 0 78 14 857
2017 Shift worker 58 30 5 0 5 3 0 90 5 41
2017 Non-shift worker 50 26 8 8 6 0 0 77 15 819
2014 Shift worker 55 20 9 7 7 0 2 77 14 44
2014 Non-shift worker 47 27 9 9 7 0 1 74 16 1038

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 19 7 3 0 0 0 90 3 33
2020 Non-shift worker 63 25 4 6 2 0 0 89 8 897
2019 Shift worker 53 28 11 7 0 0 0 81 7 27
2019 Non-shift worker 61 25 6 6 2 0 0 86 8 845
2018 Shift worker 64 23 6 3 3 0 0 88 6 31
2018 Non-shift worker 51 33 6 7 2 0 0 85 10 852
2017 Shift worker 64 30 2 5 0 0 0 93 5 41
2017 Non-shift worker 52 34 5 6 3 0 0 86 9 818
2014 Shift worker 64 23 11 0 2 0 0 86 2 44
2014 Non-shift worker 48 33 7 7 3 0 1 82 11 1038

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 25 8 3 4 0 0 84 7 33
2020 Non-shift worker 55 31 7 4 2 1 0 87 6 896
2019 Shift worker 57 33 10 0 0 0 0 90 0 27
2019 Non-shift worker 55 30 7 5 2 1 0 86 7 844
2018 Shift worker 47 37 9 3 3 0 0 85 6 32
2018 Non-shift worker 48 36 9 4 2 1 0 85 6 858

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 72 12 10 0 3 3 0 86 3 32
2020 Non-shift worker 50 32 8 6 3 1 0 83 9 896
2019 Shift worker 49 36 7 3 0 4 0 89 3 26
2019 Non-shift worker 52 30 9 5 3 1 0 83 8 843
2018 Shift worker 66 28 3 0 0 3 0 97 0 32
2018 Non-shift worker 51 32 8 5 3 1 0 84 8 860
2017 Shift worker 62 34 4 0 0 0 0 96 0 41
2017 Non-shift worker 48 35 9 5 3 1 0 84 7 815
2014 Shift worker 60 19 16 0 2 2 0 81 2 43
2014 Non-shift worker 47 34 9 6 3 1 1 82 9 1038

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 18 13 6 0 3 0 81 6 33
2020 Non-shift worker 48 29 12 4 2 4 1 81 7 900
2019 Shift worker 59 26 7 0 4 5 0 89 4 27
2019 Non-shift worker 54 27 11 3 2 3 0 84 5 841
2018 Shift worker 38 43 13 3 0 3 0 83 3 32
2018 Non-shift worker 48 31 12 4 3 2 0 81 7 857
2017 Shift worker 53 39 6 0 0 2 0 94 0 40
2017 Non-shift worker 46 31 13 5 2 3 1 79 7 820
2014 Shift worker 55 27 11 0 2 2 2 86 2 44
2014 Non-shift worker 46 31 11 4 2 4 1 82 7 1038

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 17 3 4 0 0 0 93 4 33
2020 Non-shift worker 67 21 6 3 2 0 0 89 5 899
2019 Shift worker 58 35 4 0 0 4 0 96 0 27
2019 Non-shift worker 65 24 5 3 3 0 0 90 5 844
2018 Shift worker 72 22 3 0 3 0 0 94 3 32
2018 Non-shift worker 59 29 6 4 2 0 0 88 6 858
2017 Shift worker 66 29 5 0 0 0 0 95 0 41
2017 Non-shift worker 55 32 7 4 3 0 0 87 7 815
2014 Shift worker 73 18 7 0 2 0 0 91 2 44
2014 Non-shift worker 56 30 7 4 3 0 0 86 7 1038

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 9 10 8 0 9 6 78 10 33
2020 Non-shift worker 56 20 10 3 3 5 3 82 7 902

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 11 13 12 0 6 0 74 12 33
2020 Non-shift worker 36 27 18 6 4 8 1 69 11 900

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 18 0 12 4 0 6 83 17 33
2020 Non-shift worker 52 27 7 4 4 3 2 84 8 898

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 19 11 0 4 14 6 80 5 33
2020 Non-shift worker 36 28 14 6 6 5 5 71 14 900
2019 Shift worker 36 19 23 4 0 3 15 67 5 27
2019 Non-shift worker 37 26 14 8 6 6 3 69 15 844
2018 Shift worker 30 36 6 6 3 14 6 82 10 32
2018 Non-shift worker 28 28 18 11 6 7 4 62 18 858
2017 Shift worker 39 37 6 7 3 0 9 83 10 41
2017 Non-shift worker 32 27 16 7 8 6 4 66 17 820
2014 Shift worker 43 16 14 11 7 0 9 65 20 44
2014 Non-shift worker 32 28 13 10 9 4 5 65 21 1038

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 26 3 3 10 0 3 84 13 33
2020 Non-shift worker 46 30 10 8 4 2 0 78 12 898
2019 Shift worker 37 42 3 14 0 3 0 82 14 27
2019 Non-shift worker 48 28 9 7 5 3 1 78 13 842
2018 Shift worker 44 33 11 6 3 0 3 80 9 32
2018 Non-shift worker 40 33 11 10 4 2 1 75 14 857
2017 Shift worker 30 43 15 4 4 2 2 76 9 41
2017 Non-shift worker 43 30 11 9 4 3 1 76 13 819
2014 Shift worker 48 25 11 7 5 2 2 76 12 44
2014 Non-shift worker 46 31 9 7 5 1 1 79 12 1038

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 20 9 0 7 3 0 84 7 33
2020 Non-shift worker 46 31 14 5 3 1 0 77 9 897
2019 Shift worker 36 38 17 4 0 5 0 78 4 27
2019 Non-shift worker 43 32 13 6 4 1 0 76 11 842
2018 Shift worker 46 46 6 0 0 3 0 94 0 32
2018 Non-shift worker 37 32 15 9 4 2 0 70 14 856

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 15 6 3 10 9 3 79 15 33
2020 Non-shift worker 34 21 16 8 9 9 3 63 19 897
2019 Shift worker 32 28 19 0 0 17 4 76 0 26
2019 Non-shift worker 30 21 15 9 10 11 4 60 22 840
2018 Shift worker 18 42 14 3 3 6 14 75 7 32
2018 Non-shift worker 24 21 17 11 11 12 4 53 27 857
2017 Shift worker 23 23 29 5 2 5 13 56 9 41
2017 Non-shift worker 23 19 16 12 13 13 4 50 30 819
2014 Shift worker 25 16 23 9 9 14 5 50 22 44
2014 Non-shift worker 22 18 16 13 13 11 7 48 32 1038

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 44 4 6 0 0 0 90 6 33
2020 Non-shift worker 49 38 3 8 2 0 0 88 10 901

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 21 10 14 0 0 0 76 14 33
2020 Non-shift worker 46 37 7 7 2 0 1 84 9 901
2019 Shift worker 84 12 0 4 0 0 0 96 4 27
2019 Non-shift worker 63 24 3 7 3 0 0 87 10 842
2017 Shift worker 53 33 0 14 0 0 0 86 14 41
2017 Non-shift worker 59 26 4 7 4 0 0 85 11 818
2014 Shift worker 59 23 7 7 2 0 2 84 9 44
2014 Non-shift worker 57 24 5 7 6 0 1 82 13 1037

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 18 9 13 3 0 0 75 16 32
2020 Non-shift worker 53 33 6 5 2 0 0 86 7 891
2019 Shift worker 64 24 8 4 0 0 0 88 4 27
2019 Non-shift worker 64 25 5 5 1 0 0 89 6 838
2017 Shift worker 57 35 5 3 0 0 0 92 3 40
2017 Non-shift worker 57 30 7 4 2 0 0 87 6 820
2014 Shift worker 59 27 9 5 0 0 0 86 5 44
2014 Non-shift worker 58 29 6 4 2 0 1 88 6 1037

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 72 15 7 6 0 0 0 87 6 33
2020 Non-shift worker 79 15 2 1 1 1 0 95 2 899
2017 Shift worker 81 19 0 0 0 0 0 100 0 41
2017 Non-shift worker 75 17 3 1 1 1 1 94 3 817
2014 Shift worker 82 11 2 2 2 0 0 93 5 44
2014 Non-shift worker 76 17 3 2 1 0 1 94 3 1037

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 69 18 7 3 0 3 0 90 3 33
2020 Non-shift worker 54 22 10 3 4 3 4 81 9 901
2019 Shift worker 73 19 8 0 0 0 0 92 0 27
2019 Non-shift worker 57 20 9 4 4 3 4 82 8 844

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 3 9 0 4 31 13 77 8 33
2020 Non-shift worker 28 15 13 4 5 28 8 66 14 900
2019 Shift worker 33 17 7 0 0 21 23 88 0 27
2019 Non-shift worker 25 13 16 5 5 27 10 61 15 846
2018 Shift worker 25 14 19 3 3 26 9 61 9 31
2018 Non-shift worker 22 15 17 6 7 26 7 55 19 860
2017 Shift worker 27 11 8 2 5 23 24 72 13 41
2017 Non-shift worker 20 14 17 7 6 26 11 52 21 819
2014 Shift worker 36 9 14 5 2 18 16 69 10 44
2014 Non-shift worker 19 14 15 8 6 28 10 53 22 1036

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 12 18 0 0 6 3 80 0 33
2020 Non-shift worker 44 25 14 4 4 8 0 76 9 900
2019 Shift worker 51 31 4 0 0 14 0 96 0 27
2019 Non-shift worker 45 25 13 5 4 8 1 77 9 846
2018 Shift worker 32 36 12 3 3 8 6 80 7 31
2018 Non-shift worker 37 27 16 5 5 9 0 71 11 857
2017 Shift worker 53 21 10 2 2 6 6 84 5 41
2017 Non-shift worker 35 23 18 7 6 11 1 66 14 819
2014 Shift worker 48 18 9 5 2 14 5 81 8 44
2014 Non-shift worker 33 26 18 7 5 11 2 67 13 1037

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 27
2019 Non-shift worker 6 94 841

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 44 56 50

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 80 20 50

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 10 90 50

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 50

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 37 63 49

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 28 72 49

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 23 77 49

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 28 72 49

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 26 74 49

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 49

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 10 90 49

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 49

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 9 91 49

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 49

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 18 82 49

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 41 59 49

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 13 87 49

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 13 87 49

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 10 90 49

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 47 53 49

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 7 6 4 0 36 10 81 8 32
2020 Non-shift worker 29 12 15 2 3 32 7 66 8 898
2019 Shift worker 29 20 7 0 0 21 23 88 0 27
2019 Non-shift worker 26 10 16 3 3 31 10 62 11 845
2018 Shift worker 30 14 11 3 3 29 10 72 10 31
2018 Non-shift worker 23 13 18 2 3 34 7 60 9 861
2017 Shift worker 28 19 4 2 0 26 21 89 4 41
2017 Non-shift worker 19 12 16 3 3 35 12 59 10 820
2014 Shift worker 40 12 7 0 2 26 14 85 4 43
2014 Non-shift worker 19 13 16 3 3 34 12 60 10 1037

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 13 12 4 0 12 4 81 5 32
2020 Non-shift worker 42 25 16 3 4 9 1 75 8 897
2019 Shift worker 43 39 4 0 0 14 0 96 0 27
2019 Non-shift worker 46 22 14 3 3 11 1 77 7 843
2018 Shift worker 47 27 6 3 3 8 6 86 7 31
2018 Non-shift worker 38 27 15 3 3 13 1 75 7 860
2017 Shift worker 51 28 4 2 0 10 5 93 3 41
2017 Non-shift worker 36 25 16 3 3 15 3 74 7 817
2014 Shift worker 50 20 9 0 2 16 2 86 3 44
2014 Non-shift worker 36 26 16 3 2 15 2 74 7 1035

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 32
2020 Non-shift worker 8 92 896

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 3 97 32
2020 Non-shift worker 11 89 899
2019 Shift worker 7 93 27
2019 Non-shift worker 15 85 846
2017 Shift worker 27 73 41
2017 Non-shift worker 17 83 819
2014 Shift worker 14 86 44
2014 Non-shift worker 16 84 1037

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 79 21 138
2014 Non-shift worker 83 17 163

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2017 Non-shift worker 57 30 4 5 3 0 1 87 8 109
2014 Non-shift worker 70 20 4 5 1 0 0 90 7 136

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 29 3 6 0 0 4 91 6 32
2020 Non-shift worker 59 25 7 3 2 2 3 88 5 900
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 27 6 3 4 3 0 87 7 33
2020 Non-shift worker 50 29 9 7 4 2 0 80 11 897

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 11 9 10 0 0 0 81 10 33
2020 Non-shift worker 57 31 6 3 1 1 0 89 4 902

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 73 11 6 6 4 0 0 84 10 33
2020 Non-shift worker 57 29 7 5 2 1 0 87 6 901

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 72 6 15 7 0 0 0 78 7 33
2020 Non-shift worker 54 30 9 3 1 1 2 86 4 895

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 75 9 13 0 3 0 0 84 3 33
2020 Non-shift worker 62 25 6 2 1 1 3 91 3 898

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 81 12 4 0 0 3 0 96 0 33
2020 Non-shift worker 75 12 4 2 1 4 3 93 3 901

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 9 10 0 4 6 0 85 5 32
2020 Non-shift worker 63 25 7 3 1 1 0 89 4 901

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 20 6 6 7 0 0 81 13 33
2020 Non-shift worker 60 24 7 5 3 1 1 85 8 897

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 72 18 3 3 4 0 0 90 7 33
2020 Non-shift worker 69 22 5 3 1 1 0 91 4 900

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 24 6 6 4 3 0 83 10 33
2020 Non-shift worker 53 31 9 4 2 1 0 84 6 901
2019 Shift worker 49 20 12 7 0 4 8 78 8 27
2019 Non-shift worker 45 34 12 5 2 2 0 81 7 843
2018 Shift worker 45 36 6 8 0 5 0 86 8 32
2018 Non-shift worker 40 36 12 7 2 3 0 78 9 861
2017 Shift worker 39 35 14 8 0 4 0 76 9 41
2017 Non-shift worker 32 38 13 8 5 4 0 73 14 818

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 17 12 3 10 0 0 75 13 33
2020 Non-shift worker 45 26 10 11 6 1 1 72 18 899

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 27 6 0 7 0 0 87 7 33
2020 Non-shift worker 57 23 10 4 3 2 2 83 7 900

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 24 6 3 7 0 0 85 10 33
2020 Non-shift worker 46 29 12 7 5 1 0 76 12 901
2019 Shift worker 51 27 12 7 4 0 0 78 11 27
2019 Non-shift worker 40 34 13 7 5 1 0 75 12 843
2018 Shift worker 44 42 3 3 3 5 0 91 6 32
2018 Non-shift worker 33 33 15 11 6 3 0 68 17 863
2017 Shift worker 32 46 12 8 0 2 0 79 9 41
2017 Non-shift worker 28 37 14 10 9 2 0 67 19 818

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 21 6 12 4 0 7 78 16 33
2020 Non-shift worker 42 28 15 7 7 0 1 71 14 901

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 15 14 11 3 0 0 72 13 33
2020 Non-shift worker 41 29 15 7 6 0 1 71 13 900
2019 Shift worker 18 17 17 13 32 0 3 37 46 27
2019 Non-shift worker 35 27 15 11 11 0 0 62 22 844
2018 Shift worker 30 30 23 6 6 0 5 63 13 32
2018 Non-shift worker 28 28 18 11 13 0 2 57 24 859
2017 Shift worker 29 20 24 9 8 3 7 55 19 40
2017 Non-shift worker 31 26 16 12 12 1 3 59 24 818

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 39 19 6 9 0 0 67 14 33
2020 Non-shift worker 20 27 28 14 11 0 0 47 25 902
2019 Shift worker 24 50 19 7 0 0 0 74 7 27
2019 Non-shift worker 27 30 24 10 8 0 0 58 18 841
2018 Shift worker 43 26 19 9 3 0 0 69 12 32
2018 Non-shift worker 20 31 24 15 9 0 1 51 24 858
2017 Shift worker 18 14 41 19 6 0 3 33 25 40
2017 Non-shift worker 18 31 27 13 10 0 1 50 23 819

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 32 14 0 3 0 0 83 3 33
2020 Non-shift worker 36 30 19 9 5 0 0 67 14 898
2019 Shift worker 49 32 11 8 0 0 0 81 8 27
2019 Non-shift worker 45 27 16 6 4 1 1 73 11 837
2018 Shift worker 55 25 9 8 3 0 0 80 11 32
2018 Non-shift worker 33 31 19 10 6 0 1 65 17 855
2017 Shift worker 24 35 30 11 0 0 0 59 11 40
2017 Non-shift worker 31 31 21 9 6 0 2 64 15 819

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 17 15 16 3 0 3 65 19 33
2020 Non-shift worker 26 27 20 14 11 1 0 54 26 897
2019 Shift worker 42 16 27 8 4 4 0 60 12 27
2019 Non-shift worker 29 26 20 14 9 1 1 56 23 840
2018 Shift worker 39 29 21 3 6 0 3 69 10 32
2018 Non-shift worker 25 23 24 14 13 1 1 48 27 857
2017 Shift worker 28 24 19 24 5 0 0 51 30 41
2017 Non-shift worker 23 23 22 15 13 1 2 48 29 815

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 17 7 3 0 0 3 90 3 33
2020 Non-shift worker 47 24 15 6 5 0 2 73 11 901
2019 Shift worker 86 7 0 0 0 0 7 100 0 27
2019 Non-shift worker 58 23 10 4 2 0 3 84 6 838
2018 Shift worker 59 21 9 3 6 0 3 82 9 32
2018 Non-shift worker 52 21 13 6 4 0 4 77 10 855
2017 Shift worker 51 23 9 8 2 0 7 79 11 40
2017 Non-shift worker 48 22 12 5 5 1 7 77 11 818

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 27 18 13 3 0 0 66 16 33
2020 Non-shift worker 33 28 19 11 8 0 0 61 19 900
2019 Shift worker 47 14 29 3 4 0 4 63 8 27
2019 Non-shift worker 46 24 17 7 5 0 0 70 13 843
2018 Shift worker 31 32 17 6 14 0 0 63 20 32
2018 Non-shift worker 42 27 17 7 6 0 1 69 14 859
2017 Shift worker 41 20 12 16 8 0 3 63 25 40
2017 Non-shift worker 37 30 19 9 5 0 0 67 14 814

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 19 14 16 0 0 0 70 16 33
2020 Non-shift worker 37 22 15 10 9 0 7 64 20 898

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 19 7 3 8 0 0 82 11 31
2020 Non-shift worker 44 30 14 8 3 1 1 75 11 898
2019 Shift worker 61 19 7 10 4 0 0 79 14 27
2019 Non-shift worker 43 32 14 6 4 0 1 77 9 843
2018 Shift worker 55 25 11 6 3 0 0 80 9 32
2018 Non-shift worker 35 34 17 7 5 1 1 70 12 854
2017 Shift worker 50 34 6 8 0 2 0 86 8 40
2017 Non-shift worker 36 31 18 9 5 0 2 69 13 816

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 28 9 3 5 0 0 83 8 31
2020 Non-shift worker 34 32 19 9 5 0 1 67 14 896
2019 Shift worker 60 26 7 7 0 0 0 87 7 27
2019 Non-shift worker 37 33 17 9 4 0 0 70 13 841
2018 Shift worker 51 29 8 9 3 0 0 80 12 32
2018 Non-shift worker 32 33 19 10 6 0 1 65 15 856
2017 Shift worker 41 23 28 6 3 0 0 64 9 41
2017 Non-shift worker 31 30 20 11 6 0 1 62 18 816

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 24 9 9 7 0 0 74 17 32
2020 Non-shift worker 43 27 17 8 5 0 1 70 13 897
2019 Shift worker 55 16 23 3 4 0 0 71 7 27
2019 Non-shift worker 44 29 13 9 5 1 1 73 14 842
2018 Shift worker 48 26 8 15 3 0 0 75 18 32
2018 Non-shift worker 36 32 16 10 5 0 1 69 15 854
2017 Shift worker 47 28 13 7 5 0 0 75 12 40
2017 Non-shift worker 35 31 17 9 7 0 1 67 16 815

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 21 9 0 7 0 0 84 7 33
2020 Non-shift worker 56 23 9 7 5 0 1 80 11 895
2019 Shift worker 66 13 11 3 3 4 0 82 7 27
2019 Non-shift worker 56 23 10 6 4 0 1 80 10 843

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 28 12 12 7 0 0 69 19 33
2020 Non-shift worker 34 30 21 9 5 0 0 65 14 900

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 18 11 0 4 3 0 84 4 33
2020 Non-shift worker 38 33 19 6 3 0 0 72 9 898
2019 Shift worker 58 22 11 10 0 0 0 79 10 26
2019 Non-shift worker 50 28 14 4 3 0 0 79 7 839
2018 Shift worker 47 36 12 5 0 0 0 83 5 32
2018 Non-shift worker 41 35 14 7 3 0 1 76 10 849
2017 Shift worker 36 39 13 12 0 0 0 76 12 40
2017 Non-shift worker 39 34 15 7 3 0 1 74 11 814

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 34 13 0 0 0 0 87 0 33
2020 Non-shift worker 57 24 13 4 2 0 1 81 6 896
2019 Shift worker 89 7 4 0 0 0 0 96 0 26
2019 Non-shift worker 68 17 9 3 3 0 1 86 5 840
2018 Shift worker 66 15 9 0 8 0 3 82 8 32
2018 Non-shift worker 64 21 9 3 1 0 2 86 5 847
2017 Shift worker 74 15 0 8 3 0 0 89 11 40
2017 Non-shift worker 66 19 8 4 2 0 1 86 6 819

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 28 16 3 0 0 3 80 3 32
2020 Non-shift worker 43 36 13 4 3 0 0 80 7 898

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 21 13 0 0 0 3 87 0 33
2020 Non-shift worker 77 12 4 2 1 0 4 93 3 899
2019 Shift worker 82 8 3 0 0 0 8 96 0 27
2019 Non-shift worker 81 8 3 1 1 1 5 94 2 834
2018 Shift worker 68 12 12 0 5 0 3 82 5 32
2018 Non-shift worker 79 11 4 1 1 1 3 93 2 850

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 84 4 3 6 0 0 3 91 6 33
2020 Non-shift worker 80 8 4 2 2 1 3 91 5 898
2019 Shift worker 88 7 5 0 0 0 0 95 0 27
2019 Non-shift worker 78 8 5 3 3 1 2 89 6 845
2018 Shift worker 77 6 6 0 9 0 3 85 9 32
2018 Non-shift worker 73 11 6 3 3 0 3 87 7 854
2017 Shift worker 87 5 2 3 0 0 3 95 3 40
2017 Non-shift worker 72 12 7 3 3 0 3 86 6 818

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 87 7 0 3 0 0 3 97 3 32
2020 Non-shift worker 70 18 6 2 2 0 1 90 4 895
2019 Shift worker 65 12 11 9 3 0 0 77 12 27
2019 Non-shift worker 60 25 9 3 2 0 1 86 5 840
2018 Shift worker 58 25 17 0 0 0 0 83 0 32
2018 Non-shift worker 55 27 10 4 2 0 1 83 6 860
2017 Shift worker 73 20 0 5 0 0 3 95 5 40
2017 Non-shift worker 57 27 7 4 2 0 2 86 6 818

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 16 3 7 0 0 3 90 7 33
2020 Non-shift worker 69 13 7 5 4 0 2 84 9 898
2019 Shift worker 76 8 7 5 3 0 0 84 8 27
2019 Non-shift worker 66 16 7 5 5 0 1 83 10 842
2018 Shift worker 69 8 13 3 3 0 4 81 6 32
2018 Non-shift worker 58 21 9 6 5 0 2 80 10 856
2017 Shift worker 76 12 4 3 0 0 4 93 3 40
2017 Non-shift worker 58 19 9 6 4 0 3 80 11 817

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 81 4 6 0 0 0 9 94 0 33
2020 Non-shift worker 64 11 5 2 0 0 18 91 3 898
2019 Shift worker 64 14 0 0 0 0 22 100 0 27
2019 Non-shift worker 57 12 5 2 1 0 22 90 3 843
2018 Shift worker 62 3 6 6 0 0 23 84 7 32
2018 Non-shift worker 53 14 5 1 1 0 26 91 2 850
2017 Shift worker 76 2 2 0 0 0 20 98 0 40
2017 Non-shift worker 57 13 5 1 1 0 24 92 2 819

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 84 6 4 0 0 0 6 95 0 33
2020 Non-shift worker 69 19 7 2 1 0 2 90 3 900
2019 Shift worker 85 5 3 4 0 0 4 93 4 27
2019 Non-shift worker 72 17 5 1 1 0 4 93 2 840
2018 Shift worker 61 16 12 3 0 0 8 84 3 32
2018 Non-shift worker 66 19 8 1 1 0 5 89 3 855
2017 Shift worker 82 7 5 3 0 0 3 91 3 40
2017 Non-shift worker 68 18 6 2 1 0 5 91 2 816

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 23 3 7 6 0 0 84 12 32
2020 Non-shift worker 74 14 6 2 3 0 1 89 5 901
2019 Shift worker 46 14 12 13 16 0 0 59 28 27
2019 Non-shift worker 77 12 4 3 3 1 2 90 6 845
2018 Shift worker 46 20 9 12 6 0 7 70 20 32
2018 Non-shift worker 74 12 4 3 3 0 3 90 6 855
2017 Shift worker 73 2 7 10 4 0 4 78 15 41
2017 Non-shift worker 70 15 4 4 3 1 5 89 7 820

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 23 21 0 0 0 3 78 0 33
2020 Non-shift worker 53 26 13 5 2 0 0 79 8 899
2019 Shift worker 59 22 10 9 0 0 0 81 9 27
2019 Non-shift worker 59 23 11 4 2 0 1 83 6 843
2018 Shift worker 52 25 14 6 0 0 3 79 6 32
2018 Non-shift worker 56 26 12 3 2 0 2 83 5 856
2017 Shift worker 59 20 10 3 6 2 0 81 9 40
2017 Non-shift worker 53 28 10 4 1 0 3 84 5 818

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 34 20 3 0 0 0 77 3 33
2020 Non-shift worker 30 41 19 6 3 0 0 71 9 901

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 48 28 3 0 0 0 69 3 33
2020 Non-shift worker 15 37 30 14 4 0 0 52 18 901
2019 Shift worker 34 33 33 0 0 0 0 67 0 27
2019 Non-shift worker 22 37 28 9 4 0 0 59 13 845
2018 Shift worker 33 39 23 0 3 0 3 74 3 32
2018 Non-shift worker 19 35 32 10 4 0 0 54 14 860
2017 Shift worker 16 33 31 17 3 0 0 49 20 41
2017 Non-shift worker 16 33 34 12 5 0 0 49 17 820

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 7 24 46 16 0 0 62 13 32
2020 Non-shift worker 9 16 39 24 11 0 0 35 25 897
2019 Shift worker 12 17 19 32 20 0 0 51 30 27
2019 Non-shift worker 6 15 34 27 17 0 0 44 22 840
2018 Shift worker 12 7 32 42 8 0 0 50 18 31
2018 Non-shift worker 8 14 41 21 16 0 0 37 22 856
2017 Shift worker 2 16 47 24 12 0 0 36 18 41
2017 Non-shift worker 6 17 39 24 13 0 1 38 23 817
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 55 24 6 77 23 33
2020 Non-shift worker 26 52 18 4 66 34 903

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 12 9 6 4 0 24 76 13 33
2020 Non-shift worker 49 17 10 6 5 1 12 76 12 902
2019 Shift worker 42 14 17 5 8 0 15 65 15 27
2019 Non-shift worker 47 17 13 8 8 1 7 69 17 828
2018 Shift worker 53 13 8 0 6 6 14 82 7 32
2018 Non-shift worker 47 15 13 8 9 1 7 67 19 858
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