2020 Public Service Employee Survey Results by Theme for National Film Board of Canada by Question 118. Are you a person with a disability?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 52 24 8 7 8 0 0 77 15 11
2020 Not a person with a disability 45 39 9 4 2 0 0 85 6 293
2017 Person with a disability 30 20 20 10 20 0 0 50 30 10
2017 Not a person with a disability 35 51 7 5 2 0 0 86 7 234

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 45 31 0 7 16 0 0 77 23 11
2020 Not a person with a disability 28 45 12 11 4 0 0 73 15 294
2017 Person with a disability 20 20 10 30 20 0 0 40 50 10
2017 Not a person with a disability 23 51 12 9 5 0 0 74 14 234

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 50 50 0 0 0 0 0 100 0 10
2020 Not a person with a disability 52 40 5 3 1 0 0 91 4 288
2017 Person with a disability 20 60 10 10 0 0 0 80 10 10
2017 Not a person with a disability 46 45 7 1 1 0 0 91 2 234

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 52 31 0 8 8 0 0 84 16 11
2020 Not a person with a disability 44 45 8 2 1 0 0 89 3 294
2017 Person with a disability 20 40 30 10 0 0 0 60 10 10
2017 Not a person with a disability 42 45 9 3 1 0 0 87 5 234

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 14 62 0 15 8 0 0 77 23 11
2020 Not a person with a disability 29 40 19 8 3 1 0 69 12 293
2017 Person with a disability 10 10 20 30 30 0 0 20 60 10
2017 Not a person with a disability 26 44 22 7 1 0 0 69 8 234

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 38 38 0 15 8 0 0 77 23 11
2020 Not a person with a disability 25 42 19 11 3 0 0 68 14 294
2017 Person with a disability 10 20 20 40 10 0 0 30 50 10
2017 Not a person with a disability 23 48 19 9 0 0 0 72 9 234

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 77 0 0 0 16 7 0 82 18 11
2020 Not a person with a disability 38 33 19 3 3 3 1 75 6 294
2017 Person with a disability 20 30 10 20 20 0 0 50 40 10
2017 Not a person with a disability 33 36 15 7 2 6 0 74 9 234
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 58 26 8 9 0 0 0 84 9 10
2020 Not a person with a disability 56 28 12 2 1 0 1 85 2 293

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 61 24 7 0 8 0 0 85 8 11
2020 Not a person with a disability 46 34 11 8 2 0 0 80 9 294
2017 Person with a disability 10 50 10 20 10 0 0 60 30 10
2017 Not a person with a disability 31 44 13 9 3 0 0 75 12 234

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 85 0 7 0 8 0 0 85 8 11
2020 Not a person with a disability 55 29 9 5 1 1 0 85 6 294
2017 Person with a disability 30 30 10 20 10 0 0 60 30 10
2017 Not a person with a disability 38 40 12 6 5 0 0 78 10 234

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 29 39 24 7 0 0 0 69 7 11
2020 Not a person with a disability 19 37 23 13 4 4 0 59 18 294
2017 Person with a disability 10 10 30 30 10 10 0 22 44 10
2017 Not a person with a disability 14 33 27 12 6 7 0 51 20 234

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 14 46 7 24 8 0 0 61 32 11
2020 Not a person with a disability 16 28 26 17 11 1 0 44 29 293
2017 Person with a disability 10 10 20 10 50 0 0 20 60 10
2017 Not a person with a disability 10 33 27 20 9 2 0 44 29 234

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 7 46 31 7 8 0 0 54 15 11
2020 Not a person with a disability 9 31 27 21 12 1 0 40 33 294
2017 Person with a disability 0 10 10 30 50 0 0 10 80 10
2017 Not a person with a disability 7 24 33 25 8 4 0 32 34 234

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 15 38 0 31 15 0 0 54 46 11
2020 Not a person with a disability 13 33 23 20 10 1 0 47 30 294
2017 Person with a disability 0 20 20 20 40 0 0 20 60 10
2017 Not a person with a disability 7 33 27 23 10 1 0 40 33 234
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 38 22 24 8 7 0 0 61 15 11
2020 Not a person with a disability 29 42 12 12 4 0 0 72 16 294
2017 Person with a disability 20 0 30 40 10 0 0 20 50 10
2017 Not a person with a disability 24 42 16 12 6 0 0 66 17 233

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 38 46 0 7 8 0 0 85 15 11
2020 Not a person with a disability 25 45 17 10 3 0 0 71 13 292
2017 Person with a disability 10 10 20 50 10 0 0 20 60 10
2017 Not a person with a disability 22 49 13 10 5 0 0 71 16 232

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 61 31 0 0 8 0 0 92 8 11
2020 Not a person with a disability 42 32 16 8 1 1 0 74 9 294
2017 Person with a disability 20 20 30 20 10 0 0 40 30 10
2017 Not a person with a disability 25 43 15 10 5 0 0 69 16 234

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 37 24 17 8 14 0 0 61 22 11
2020 Not a person with a disability 22 39 14 18 3 1 3 64 21 293
2017 Person with a disability 10 20 10 30 30 0 0 30 60 10
2017 Not a person with a disability 15 43 22 14 6 0 1 58 20 234

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 61 31 0 0 8 0 0 92 8 11
2020 Not a person with a disability 41 31 16 7 4 1 1 73 11 294

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 0 38 32 7 15 7 0 41 24 11
2020 Not a person with a disability 11 22 29 21 15 2 1 33 37 293
2017 Person with a disability 0 0 20 30 50 0 0 0 80 10
2017 Not a person with a disability 9 34 24 21 8 4 0 44 31 234

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 7 7 31 32 15 0 7 15 51 11
2020 Not a person with a disability 8 24 24 20 19 1 4 35 41 294
2017 Person with a disability 20 0 0 0 60 10 10 25 75 10
2017 Not a person with a disability 7 27 23 23 16 2 2 35 40 234

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 85 0 8 7 0 0 0 85 7 11
2020 Not a person with a disability 56 22 11 3 2 1 4 83 6 294

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 69 7 24 0 0 0 0 76 0 11
2020 Not a person with a disability 39 23 17 7 6 2 6 67 14 294

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 77 15 0 0 8 0 0 92 8 11
2020 Not a person with a disability 69 11 3 2 2 6 6 92 4 293

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 61 17 14 8 0 0 0 78 8 11
2020 Not a person with a disability 69 12 4 1 1 3 10 93 2 293

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 45 24 15 7 8 0 0 69 15 11
2020 Not a person with a disability 30 41 15 9 4 0 0 72 14 294
2017 Person with a disability 10 40 0 30 20 0 0 50 50 10
2017 Not a person with a disability 24 50 12 9 5 0 0 75 14 234

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 38 39 7 0 15 0 0 78 15 11
2020 Not a person with a disability 36 38 13 11 3 0 0 74 13 294
2017 Person with a disability 10 30 10 20 30 0 0 40 50 10
2017 Not a person with a disability 32 47 10 8 3 0 0 79 11 234

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 31 54 0 7 8 0 0 85 15 11
2020 Not a person with a disability 24 46 16 11 3 0 0 71 13 288
2017 Person with a disability 20 0 30 40 10 0 0 20 50 10
2017 Not a person with a disability 20 47 17 10 5 0 1 68 16 234

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 21 38 25 7 8 0 0 60 15 11
2020 Not a person with a disability 17 43 24 11 2 3 0 62 13 292
2017 Person with a disability 10 10 30 20 30 0 0 20 50 10
2017 Not a person with a disability 10 47 25 10 4 3 1 59 15 234

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 46 38 0 0 15 0 0 85 15 11
2020 Not a person with a disability 40 40 10 6 3 0 1 82 8 293
2017 Person with a disability 40 20 10 30 0 0 0 60 30 10
2017 Not a person with a disability 34 37 15 9 3 0 1 72 12 234

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 39 14 14 32 0 0 0 54 32 11
2020 Not a person with a disability 34 32 18 11 5 0 0 66 16 289
2017 Person with a disability 40 30 10 10 0 0 10 78 11 10
2017 Not a person with a disability 32 37 13 10 6 0 0 70 17 233

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Person with a disability 39 61 11
2020 Not a person with a disability 49 51 294

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 93 7 0 0 0 0 0 100 0 11
2020 Not a person with a disability 64 23 4 1 0 1 6 95 1 293

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Person with a disability 16 77 7 11
2020 Not a person with a disability 14 57 29 294
2017 Person with a disability 20 30 50 10
2017 Not a person with a disability 15 61 25 233

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Not a person with a disability 32 9 6 24 14 15 33
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 61 32 0 7 0 0 0 93 7 11
2020 Not a person with a disability 42 42 10 4 2 0 0 84 6 293
2017 Person with a disability 20 30 10 30 10 0 0 50 40 10
2017 Not a person with a disability 33 47 12 4 3 1 0 81 7 233

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 32 15 31 21 0 0 0 48 21 11
2020 Not a person with a disability 13 49 20 14 3 0 0 63 18 294
2017 Person with a disability 0 20 30 30 20 0 0 20 50 10
2017 Not a person with a disability 18 46 20 13 3 0 0 64 16 234

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 22 32 31 7 7 0 0 14 55 11
2020 Not a person with a disability 8 21 42 20 7 0 2 27 30 293
2017 Person with a disability 10 30 40 20 0 0 0 20 40 10
2017 Not a person with a disability 8 32 37 14 5 1 3 20 41 234

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 8 0 31 22 38 0 0 61 8 11
2020 Not a person with a disability 7 13 34 30 13 1 2 45 20 292
2017 Person with a disability 20 20 50 10 0 0 0 10 40 10
2017 Not a person with a disability 4 18 36 21 10 5 6 35 25 233

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 25 21 8 38 7 0 0 45 46 11
2020 Not a person with a disability 15 32 30 17 4 1 1 22 48 292
2017 Person with a disability 40 20 10 30 0 0 0 30 60 10
2017 Not a person with a disability 19 25 34 11 6 0 5 18 46 233

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 0 14 39 39 7 0 0 46 14 11
2020 Not a person with a disability 6 15 43 26 9 0 1 35 22 294
2017 Person with a disability 20 30 30 10 10 0 0 20 50 10
2017 Not a person with a disability 6 19 43 21 8 1 2 30 26 231

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 15 14 49 7 14 0 0 21 30 11
2020 Not a person with a disability 10 24 35 20 8 0 2 30 35 294
2017 Person with a disability 40 20 20 10 10 0 0 20 60 10
2017 Not a person with a disability 15 28 24 20 7 2 4 29 46 234

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 8 0 24 21 46 0 0 68 8 11
2020 Not a person with a disability 3 9 22 35 26 2 3 64 13 287
2017 Person with a disability 10 10 10 50 10 10 0 67 22 10
2017 Not a person with a disability 3 14 21 28 24 4 6 57 19 234

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 48 14 14 0 24 0 0 24 62 11
2020 Not a person with a disability 15 24 38 14 6 1 2 21 40 294
2017 Person with a disability 20 40 30 10 0 0 0 10 60 10
2017 Not a person with a disability 16 27 39 9 6 1 2 16 44 234

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 8 0 63 21 7 0 0 28 8 11
2020 Not a person with a disability 3 10 33 36 16 0 1 54 13 294

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 31 22 31 7 8 0 0 54 15 11
2020 Not a person with a disability 9 30 33 19 9 1 0 39 28 292

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 68 24 8 0 0 0 0 92 0 11
2020 Not a person with a disability 45 35 8 7 4 1 0 80 11 294
2017 Person with a disability 40 0 30 20 10 0 0 40 30 10
2017 Not a person with a disability 35 47 9 6 2 0 0 83 8 234

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 62 21 0 8 8 0 0 84 16 11
2020 Not a person with a disability 45 42 6 5 1 0 0 87 7 293
2017 Person with a disability 30 20 40 0 10 0 0 50 10 10
2017 Not a person with a disability 35 51 9 4 1 0 0 86 6 233

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 59 23 9 9 0 0 0 82 9 10
2020 Not a person with a disability 38 46 12 3 1 0 0 84 4 293

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 37 31 17 7 8 0 0 68 15 11
2020 Not a person with a disability 23 47 18 9 3 0 0 70 12 294
2017 Person with a disability 20 10 30 30 10 0 0 30 40 10
2017 Not a person with a disability 28 55 8 8 0 0 0 83 8 234

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 54 14 17 7 8 0 0 68 15 11
2020 Not a person with a disability 24 43 19 8 4 2 0 68 13 294
2017 Person with a disability 10 30 10 40 10 0 0 40 50 10
2017 Not a person with a disability 30 47 15 5 2 0 0 77 7 234

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 52 32 7 0 8 0 0 85 8 11
2020 Not a person with a disability 40 48 7 4 1 0 0 89 4 294
2017 Person with a disability 20 60 10 0 10 0 0 80 10 10
2017 Not a person with a disability 35 56 6 3 0 0 0 91 3 233

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 68 17 7 0 8 0 0 85 8 11
2020 Not a person with a disability 51 35 6 5 1 2 1 88 6 294

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 54 31 0 7 8 0 0 85 15 11
2020 Not a person with a disability 27 49 12 6 5 0 0 77 11 293

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 54 24 7 0 8 7 0 84 9 11
2020 Not a person with a disability 39 44 7 4 2 2 1 86 7 294

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 38 31 15 0 8 7 0 75 9 11
2020 Not a person with a disability 20 39 21 11 4 3 1 62 16 294
2017 Person with a disability 20 10 10 30 20 10 0 33 55 10
2017 Not a person with a disability 16 41 18 12 6 4 3 61 20 234

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 38 24 15 7 8 7 0 67 16 11
2020 Not a person with a disability 20 45 17 12 5 2 0 66 17 294
2017 Person with a disability 20 20 0 20 40 0 0 40 60 10
2017 Not a person with a disability 20 46 14 13 3 3 0 69 16 234

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 29 38 17 7 8 0 0 68 15 11
2020 Not a person with a disability 22 45 21 11 1 0 0 67 12 291

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 7 7 48 14 16 0 7 15 33 11
2020 Not a person with a disability 17 34 19 14 7 8 2 56 23 294
2017 Person with a disability 0 30 10 30 30 0 0 30 60 10
2017 Not a person with a disability 13 29 23 17 6 10 1 48 27 233

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 38 38 0 7 16 0 0 77 23 11
2020 Not a person with a disability 42 47 3 6 1 0 0 89 8 292

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 31 39 7 15 7 0 0 71 22 11
2020 Not a person with a disability 36 40 12 9 3 0 1 76 11 294
2017 Person with a disability 30 20 20 20 10 0 0 50 30 10
2017 Not a person with a disability 34 40 14 9 4 0 0 74 13 233

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 54 24 8 14 0 0 0 78 14 11
2020 Not a person with a disability 39 40 13 6 1 0 1 79 7 293
2017 Not a person with a disability 34 47 11 5 1 0 1 83 6 234

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 76 24 0 0 0 0 0 100 0 11
2020 Not a person with a disability 70 23 2 4 0 0 0 94 4 288

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 60 17 7 8 8 0 0 77 16 11
2020 Not a person with a disability 70 21 5 3 1 0 1 92 3 294

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 24 24 15 0 15 7 14 61 19 11
2020 Not a person with a disability 9 22 24 7 4 26 7 46 17 294
2017 Person with a disability 0 10 30 20 10 20 10 14 43 10
2017 Not a person with a disability 10 23 21 9 4 28 5 49 20 234

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 21 41 7 15 8 7 0 67 25 11
2020 Not a person with a disability 18 39 25 8 3 6 1 61 12 294
2017 Person with a disability 10 30 10 20 30 0 0 40 50 10
2017 Not a person with a disability 15 42 20 7 3 13 0 66 11 234

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 32 24 7 8 0 21 7 79 11 11
2020 Not a person with a disability 10 21 24 7 3 28 6 47 16 293
2017 Person with a disability 0 10 40 0 20 20 10 14 28 10
2017 Not a person with a disability 9 26 19 4 3 33 6 58 10 234

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 46 31 7 0 8 7 0 84 9 11
2020 Not a person with a disability 22 39 22 9 2 7 0 65 11 294
2017 Person with a disability 10 30 30 0 10 20 0 50 12 10
2017 Not a person with a disability 21 45 15 4 2 12 0 75 7 234

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Person with a disability 14 86 11
2020 Not a person with a disability 7 93 290

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Person with a disability 22 78 11
2020 Not a person with a disability 8 92 292
2017 Not a person with a disability 9 91 234

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Not a person with a disability 62 38 21

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2017 Not a person with a disability 31 44 17 7 0 0 0 76 7 13

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 61 24 7 0 8 0 0 85 8 11
2020 Not a person with a disability 41 43 7 2 1 2 4 89 3 294
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 45 15 24 0 15 0 0 61 15 11
2020 Not a person with a disability 24 39 18 12 5 2 0 64 17 293

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 69 31 0 0 0 0 0 100 0 11
2020 Not a person with a disability 49 41 5 5 0 0 0 90 5 294

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 69 31 0 0 0 0 0 100 0 11
2020 Not a person with a disability 50 39 6 4 1 0 0 89 5 290

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 62 31 7 0 0 0 0 93 0 11
2020 Not a person with a disability 45 38 10 4 1 0 1 84 6 294

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 61 31 8 0 0 0 0 92 0 11
2020 Not a person with a disability 52 35 6 3 1 1 3 91 3 294

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 83 17 0 0 0 0 0 100 0 11
2020 Not a person with a disability 77 21 1 1 0 1 0 99 1 294

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 54 39 0 7 0 0 0 93 7 11
2020 Not a person with a disability 40 42 11 5 2 1 0 83 7 288

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 68 24 8 0 0 0 0 92 0 11
2020 Not a person with a disability 49 37 5 7 1 2 0 87 8 290

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 76 24 0 0 0 0 0 100 0 11
2020 Not a person with a disability 54 33 8 3 1 1 0 88 4 291

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 39 14 24 14 8 0 0 54 22 11
2020 Not a person with a disability 20 45 21 11 2 2 0 65 13 294
2017 Person with a disability 0 0 10 30 60 0 0 0 90 10
2017 Not a person with a disability 7 35 29 16 6 7 0 45 24 232

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 54 14 7 17 8 0 0 68 25 11
2020 Not a person with a disability 33 40 10 9 6 1 0 75 15 293

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 54 38 0 0 8 0 0 92 8 11
2020 Not a person with a disability 42 37 13 4 2 3 0 81 6 291

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 14 62 0 7 16 0 0 77 23 11
2020 Not a person with a disability 20 44 21 10 4 0 0 64 15 294
2017 Person with a disability 0 20 10 50 20 0 0 20 70 10
2017 Not a person with a disability 13 38 22 18 8 1 0 52 26 234

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 63 15 14 7 0 0 0 79 7 11
2020 Not a person with a disability 50 21 14 7 6 0 1 73 13 294

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 83 17 0 0 0 0 0 100 0 11
2020 Not a person with a disability 47 29 14 6 2 0 1 77 8 293
2017 Person with a disability 50 10 40 0 0 0 0 60 0 10
2017 Not a person with a disability 28 29 21 11 8 1 2 59 19 234

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 32 14 7 24 22 0 0 46 46 11
2020 Not a person with a disability 12 26 34 16 11 0 0 38 28 294
2017 Person with a disability 20 10 10 40 20 0 0 30 60 10
2017 Not a person with a disability 10 24 32 21 13 1 0 34 34 234

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 22 41 21 0 15 0 0 63 15 11
2020 Not a person with a disability 21 29 30 13 7 0 0 50 20 294
2017 Person with a disability 10 20 30 20 20 0 0 30 40 10
2017 Not a person with a disability 11 34 28 18 8 0 1 45 27 231

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 15 24 7 31 15 0 7 42 50 11
2020 Not a person with a disability 17 27 25 21 10 0 1 43 31 293
2017 Person with a disability 10 10 40 10 30 0 0 20 40 10
2017 Not a person with a disability 16 19 26 21 16 1 2 36 38 234

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 56 37 7 0 0 0 0 93 0 11
2020 Not a person with a disability 34 30 21 10 5 0 1 64 15 291
2017 Person with a disability 40 20 0 30 0 0 10 67 33 10
2017 Not a person with a disability 28 32 19 9 4 2 7 65 14 233

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 79 7 14 0 0 0 0 86 0 11
2020 Not a person with a disability 32 31 18 12 7 0 1 63 19 294
2017 Person with a disability 30 10 30 20 10 0 0 40 30 10
2017 Not a person with a disability 29 31 23 11 4 0 1 61 16 233

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 59 8 33 0 0 0 0 67 0 10
2020 Not a person with a disability 25 30 21 11 5 0 6 59 18 293

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 59 15 16 0 9 0 0 75 9 10
2020 Not a person with a disability 25 32 30 10 2 1 0 58 12 293
2017 Person with a disability 0 40 10 20 30 0 0 40 50 10
2017 Not a person with a disability 16 37 30 9 6 1 1 55 15 233

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 26 26 48 0 0 0 0 52 0 10
2020 Not a person with a disability 18 33 29 12 6 0 1 52 19 294
2017 Person with a disability 10 10 30 10 40 0 0 20 50 10
2017 Not a person with a disability 13 27 32 18 9 1 0 40 27 233

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2017 Person with a disability 10 0 30 30 30 0 0 10 60 10
2017 Not a person with a disability 17 35 23 19 4 1 1 53 23 233

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 68 15 16 0 0 0 0 84 0 10
2020 Not a person with a disability 36 31 16 12 4 0 1 68 16 288

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 41 26 15 0 18 0 0 67 18 10
2020 Not a person with a disability 21 31 27 16 5 0 0 52 20 293

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 52 8 8 16 16 0 0 59 33 10
2020 Not a person with a disability 29 28 25 14 3 1 0 58 18 294
2017 Person with a disability 20 10 20 0 50 0 0 30 50 10
2017 Not a person with a disability 18 31 30 13 5 1 2 51 19 233

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 55 30 7 0 8 0 0 85 8 11
2020 Not a person with a disability 49 24 15 7 1 0 3 76 9 293
2017 Person with a disability 30 20 30 0 20 0 0 50 20 10
2017 Not a person with a disability 49 25 14 6 4 0 2 76 10 234

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 63 21 15 0 0 0 0 85 0 11
2020 Not a person with a disability 45 32 17 6 1 0 0 76 7 292

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 70 14 15 0 0 0 0 85 0 11
2020 Not a person with a disability 70 17 7 1 0 1 4 91 2 290

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 84 0 8 0 8 0 0 84 8 11
2020 Not a person with a disability 77 9 5 2 2 1 4 90 5 292
2017 Person with a disability 60 20 0 10 10 0 0 80 20 10
2017 Not a person with a disability 68 18 6 2 3 0 2 89 4 234

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 75 8 9 0 9 0 0 82 9 10
2020 Not a person with a disability 54 27 11 4 3 0 1 82 8 290
2017 Person with a disability 30 20 0 20 30 0 0 50 50 10
2017 Not a person with a disability 50 24 15 7 3 0 1 75 10 234

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 85 7 8 0 0 0 0 92 0 11
2020 Not a person with a disability 64 19 8 6 3 0 1 83 9 292
2017 Person with a disability 20 30 20 10 20 0 0 50 30 10
2017 Not a person with a disability 50 28 13 3 3 0 2 80 7 233

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 48 7 0 0 0 0 45 100 0 11
2020 Not a person with a disability 52 15 5 1 2 0 24 88 5 293
2017 Person with a disability 10 10 10 10 0 0 60 50 25 10
2017 Not a person with a disability 51 14 5 3 2 0 26 87 7 232

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 86 0 14 0 0 0 0 86 0 11
2020 Not a person with a disability 62 23 8 2 1 0 4 89 3 294
2017 Person with a disability 30 30 0 0 10 0 30 86 14 10
2017 Not a person with a disability 63 19 7 2 0 1 8 90 3 233

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 78 7 7 8 0 0 0 85 8 11
2020 Not a person with a disability 58 20 12 4 4 1 2 79 8 289
2017 Person with a disability 50 20 10 0 20 0 0 70 20 10
2017 Not a person with a disability 55 21 12 4 3 0 3 79 8 234

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 56 29 14 0 0 0 0 86 0 11
2020 Not a person with a disability 50 28 15 4 1 0 2 79 5 294
2017 Person with a disability 30 0 40 30 0 0 0 30 30 10
2017 Not a person with a disability 58 18 18 3 1 0 2 78 3 234

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 7 54 39 0 0 0 0 61 0 11
2020 Not a person with a disability 20 40 31 7 2 0 1 60 9 292

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 7 21 56 7 8 0 0 28 15 11
2020 Not a person with a disability 9 28 44 14 5 1 0 37 19 293
2017 Person with a disability 10 10 10 40 30 0 0 20 70 10
2017 Not a person with a disability 7 27 47 13 4 1 0 35 17 234

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 0 22 39 24 14 0 0 38 22 11
2020 Not a person with a disability 5 20 47 20 7 1 0 28 25 292
2017 Person with a disability 20 50 20 10 0 0 0 10 70 10
2017 Not a person with a disability 4 18 43 27 7 0 1 35 22 233
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 7 69 24 0 91 9 11
2020 Not a person with a disability 16 58 26 0 79 21 294

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Person with a disability 76 17 0 0 0 0 7 100 0 11
2020 Not a person with a disability 58 10 5 2 0 3 22 90 3 294
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