2020 Public Service Employee Survey Results by Theme for National Film Board of Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 39 17 0 0 0 0 83 0 32
2020 Non-shift worker 46 39 8 4 3 0 0 85 7 269
2019 Shift worker 37 46 0 3 14 0 0 83 17 22
2019 Non-shift worker 24 43 14 14 4 0 0 67 18 150
2018 Shift worker 25 62 7 4 4 0 0 86 7 15
2018 Non-shift worker 35 48 8 4 5 0 0 83 9 174
2017 Shift worker 39 47 4 4 5 0 0 86 10 40
2017 Non-shift worker 34 50 8 6 2 0 0 84 8 204

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 54 15 15 0 0 0 70 15 33
2020 Non-shift worker 31 43 11 10 5 0 0 73 15 269
2019 Shift worker 28 39 18 4 11 0 0 67 15 21
2019 Non-shift worker 20 40 16 11 12 0 0 60 24 150
2018 Shift worker 26 60 7 4 4 0 0 86 7 16
2018 Non-shift worker 24 46 17 8 5 0 0 70 13 176
2017 Shift worker 35 46 8 9 3 0 0 80 12 40
2017 Non-shift worker 20 50 13 10 6 0 0 71 16 204

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 43 5 6 0 0 0 89 6 32
2020 Non-shift worker 52 40 4 2 1 0 0 92 4 263
2019 Shift worker 42 44 0 3 11 0 0 86 14 22
2019 Non-shift worker 42 39 14 3 1 0 0 82 5 149
2018 Shift worker 64 29 4 3 0 0 0 93 3 15
2018 Non-shift worker 52 38 5 3 1 0 0 90 5 177
2017 Shift worker 44 42 11 0 2 0 0 86 2 40
2017 Non-shift worker 45 46 6 2 1 0 0 91 3 204

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 35 14 0 0 0 0 86 0 33
2020 Non-shift worker 43 46 7 2 2 0 0 89 4 269
2019 Shift worker 38 47 4 0 4 0 8 92 4 21
2019 Non-shift worker 32 44 14 9 1 0 0 76 11 150
2018 Shift worker 51 39 7 4 0 0 0 90 4 16
2018 Non-shift worker 39 46 8 6 2 0 0 84 8 177
2017 Shift worker 50 35 12 0 2 0 0 85 2 40
2017 Non-shift worker 39 47 9 4 1 0 0 86 5 204

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 43 34 5 0 0 0 61 5 33
2020 Non-shift worker 30 40 17 9 4 1 0 70 13 268
2019 Shift worker 23 34 30 2 11 0 0 57 14 21
2019 Non-shift worker 13 26 31 21 10 0 0 39 30 151
2018 Shift worker 28 47 18 3 4 0 0 75 7 15
2018 Non-shift worker 21 45 25 7 1 0 0 66 9 176
2017 Shift worker 30 28 35 5 3 0 0 58 7 40
2017 Non-shift worker 24 45 19 9 2 0 0 70 11 204

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 56 21 5 0 0 0 73 5 33
2020 Non-shift worker 27 40 17 12 4 0 0 67 15 269
2019 Shift worker 12 60 19 0 9 0 0 72 9 22
2019 Non-shift worker 11 31 27 22 9 0 0 42 31 151
2018 Shift worker 30 46 17 7 0 0 0 76 7 16
2018 Non-shift worker 19 46 23 10 2 0 0 65 11 177
2017 Shift worker 32 38 23 7 0 0 0 70 7 40
2017 Non-shift worker 21 49 18 11 1 0 0 70 12 204

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 41 17 3 0 8 0 79 3 33
2020 Non-shift worker 41 31 18 3 3 3 1 74 7 269
2019 Shift worker 30 43 13 7 0 7 0 79 8 22
2019 Non-shift worker 26 28 17 17 9 3 0 56 26 151
2018 Shift worker 41 35 21 4 0 0 0 76 4 16
2018 Non-shift worker 32 35 16 8 4 5 1 71 12 177
2017 Shift worker 36 39 5 10 3 7 0 81 14 40
2017 Non-shift worker 32 35 17 6 3 6 0 72 10 204
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 33 13 6 0 0 0 81 6 33
2020 Non-shift worker 57 28 12 1 1 0 1 86 2 267
2019 Shift worker 42 27 24 7 0 0 0 69 7 22
2019 Non-shift worker 40 36 9 5 6 0 4 80 11 151

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 38 13 9 0 3 0 78 9 33
2020 Non-shift worker 48 33 10 7 2 0 0 80 9 269
2019 Shift worker 40 34 5 21 0 0 0 74 21 22
2019 Non-shift worker 31 37 12 10 9 0 0 69 19 149
2018 Shift worker 58 35 4 0 0 4 0 96 0 16
2018 Non-shift worker 34 35 14 13 3 0 1 70 16 178
2017 Shift worker 37 48 7 2 5 0 0 85 7 40
2017 Non-shift worker 29 43 14 11 3 0 0 72 14 204

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 16 13 6 0 0 0 81 6 33
2020 Non-shift worker 55 30 9 4 1 1 0 86 6 269
2019 Shift worker 46 17 15 14 7 0 0 63 21 22
2019 Non-shift worker 37 34 8 14 7 0 0 71 21 149
2018 Shift worker 72 18 7 4 0 0 0 90 4 16
2018 Non-shift worker 38 34 12 9 5 1 0 73 15 178
2017 Shift worker 46 37 7 4 5 0 0 83 10 40
2017 Non-shift worker 36 40 13 6 5 0 0 76 11 204

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 41 14 19 3 0 3 63 23 33
2020 Non-shift worker 20 36 24 12 4 4 0 59 16 269
2019 Shift worker 12 26 17 28 9 7 0 41 41 22
2019 Non-shift worker 13 19 23 24 18 3 0 33 43 151
2018 Shift worker 33 21 21 14 0 11 0 61 16 16
2018 Non-shift worker 16 30 25 18 3 8 0 51 23 175
2017 Shift worker 25 20 37 5 7 7 0 48 13 40
2017 Non-shift worker 12 35 25 15 6 7 0 51 22 204

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 30 13 36 5 0 0 45 42 33
2020 Non-shift worker 16 28 27 16 12 1 0 45 28 268
2019 Shift worker 9 23 14 38 14 2 0 33 53 22
2019 Non-shift worker 7 14 15 34 30 0 0 21 64 151
2018 Shift worker 17 34 35 10 4 0 0 51 14 16
2018 Non-shift worker 13 24 25 24 12 2 0 38 37 175
2017 Shift worker 10 38 28 8 14 3 0 48 22 40
2017 Non-shift worker 10 31 26 22 10 2 0 41 32 204

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 38 25 21 6 0 3 46 28 33
2020 Non-shift worker 10 30 27 20 12 1 0 40 32 269
2019 Shift worker 2 14 28 40 13 2 0 17 54 22
2019 Non-shift worker 5 9 18 29 38 2 0 13 68 149
2018 Shift worker 14 7 41 32 4 4 0 21 36 16
2018 Non-shift worker 5 21 27 31 13 3 0 27 45 173
2017 Shift worker 12 17 39 15 14 3 0 30 30 40
2017 Non-shift worker 5 24 30 27 9 4 0 31 37 204

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 42 8 31 6 0 0 55 37 33
2020 Non-shift worker 13 32 24 19 10 1 0 46 30 269
2019 Shift worker 17 7 26 41 9 0 0 23 51 22
2019 Non-shift worker 2 11 14 43 31 0 0 13 74 151
2018 Shift worker 3 25 53 11 7 0 0 28 18 15
2018 Non-shift worker 4 25 18 35 17 1 0 29 53 175
2017 Shift worker 12 34 29 15 10 0 0 47 25 40
2017 Non-shift worker 5 32 26 24 12 1 0 37 36 204
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 40 28 20 0 0 0 52 20 33
2020 Non-shift worker 32 42 11 11 5 0 0 73 16 269
2019 Shift worker 31 34 19 6 11 0 0 65 16 22
2019 Non-shift worker 20 41 15 11 13 0 0 61 24 150
2018 Shift worker 37 42 14 3 4 0 0 79 7 16
2018 Non-shift worker 24 37 19 12 8 0 0 61 20 176
2017 Shift worker 40 40 8 10 3 0 0 80 13 40
2017 Non-shift worker 21 40 19 14 6 0 0 61 20 203

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 50 26 8 0 0 3 65 8 32
2020 Non-shift worker 27 45 15 10 3 0 0 72 13 268
2019 Shift worker 33 41 5 18 3 0 0 74 21 22
2019 Non-shift worker 16 45 18 19 3 0 0 61 22 148
2018 Shift worker 27 49 17 4 4 0 0 76 7 16
2018 Non-shift worker 20 51 14 10 6 0 0 70 16 175
2017 Shift worker 29 42 12 12 5 0 0 71 17 40
2017 Non-shift worker 20 49 13 12 6 0 0 69 17 202

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 21 21 11 0 3 0 67 11 33
2020 Non-shift worker 43 33 15 7 2 1 0 76 9 269
2019 Shift worker 39 34 17 3 7 0 0 73 11 22
2019 Non-shift worker 30 32 14 18 6 0 0 62 24 151
2018 Shift worker 30 60 3 3 0 4 0 93 3 16
2018 Non-shift worker 32 37 15 9 6 0 1 70 15 178
2017 Shift worker 34 41 9 15 0 0 0 75 15 40
2017 Non-shift worker 23 43 17 10 6 0 0 66 17 204

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 31 20 15 3 0 3 62 17 33
2020 Non-shift worker 22 39 14 18 3 1 3 64 22 268
2019 Shift worker 12 49 25 11 3 0 0 61 14 22
2019 Non-shift worker 10 35 10 32 13 0 0 44 45 150
2018 Shift worker 3 26 25 32 14 0 0 29 46 16
2018 Non-shift worker 9 42 15 18 14 0 2 52 33 176
2017 Shift worker 20 28 29 15 8 0 0 48 23 40
2017 Non-shift worker 13 45 20 15 6 0 1 59 21 204

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 25 18 14 0 3 0 67 14 33
2020 Non-shift worker 42 32 15 5 4 0 1 75 10 269

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 11 26 25 14 3 0 33 40 33
2020 Non-shift worker 9 23 29 20 15 2 1 34 36 268
2019 Shift worker 0 26 28 35 11 0 0 26 46 22
2019 Non-shift worker 4 10 27 30 26 3 0 14 58 151
2018 Shift worker 6 31 36 28 0 0 0 37 28 16
2018 Non-shift worker 10 22 25 25 15 3 0 33 41 177
2017 Shift worker 17 25 26 19 10 2 0 43 30 40
2017 Non-shift worker 6 34 23 22 10 4 0 43 34 204

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 27 24 21 14 0 3 38 36 33
2020 Non-shift worker 8 23 24 20 19 1 4 33 42 269
2019 Shift worker 2 16 28 28 11 7 7 22 45 22
2019 Non-shift worker 3 17 22 20 38 1 1 20 58 151
2018 Shift worker 13 32 28 23 0 0 4 47 24 16
2018 Non-shift worker 8 22 15 24 25 3 4 32 53 176
2017 Shift worker 25 27 16 16 12 4 0 54 30 40
2017 Non-shift worker 4 25 23 23 18 2 3 31 44 204

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 26 8 0 0 0 3 92 0 33
2020 Non-shift worker 56 21 11 4 2 1 4 82 6 269
2019 Shift worker 25 42 18 3 7 0 5 71 11 22
2019 Non-shift worker 51 19 15 1 4 1 8 77 6 151

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 19 22 14 11 0 3 52 25 33
2020 Non-shift worker 41 23 17 6 5 2 6 70 12 269
2019 Shift worker 41 31 13 9 0 0 6 76 10 22
2019 Non-shift worker 24 24 20 11 10 3 8 54 24 151

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 16 3 0 9 0 3 89 9 33
2020 Non-shift worker 69 11 3 2 2 7 6 92 4 268
2019 Shift worker 66 5 7 7 6 0 9 78 14 22
2019 Non-shift worker 63 12 2 5 0 9 9 91 7 150

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 14 11 0 6 3 0 83 6 33
2020 Non-shift worker 69 11 4 1 0 3 11 94 2 268
2019 Shift worker 66 12 18 0 0 0 5 81 0 22
2019 Non-shift worker 76 8 2 0 0 1 13 97 1 148

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 38 25 9 0 0 0 67 9 33
2020 Non-shift worker 31 41 14 9 5 0 0 72 14 269
2019 Shift worker 33 31 13 13 11 0 0 63 23 22
2019 Non-shift worker 13 46 12 15 13 0 0 60 29 150
2018 Shift worker 20 45 32 4 0 0 0 65 4 16
2018 Non-shift worker 17 46 16 14 6 0 0 63 21 177
2017 Shift worker 29 40 10 12 9 0 0 69 22 40
2017 Non-shift worker 23 52 11 9 5 0 0 75 14 204

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 36 21 11 0 0 0 68 11 33
2020 Non-shift worker 36 38 12 11 3 0 0 74 14 269
2019 Shift worker 26 30 24 11 11 0 0 55 21 22
2019 Non-shift worker 18 41 19 7 15 0 0 59 22 149
2018 Shift worker 20 77 3 0 0 0 0 97 0 16
2018 Non-shift worker 26 45 15 10 5 0 0 71 15 176
2017 Shift worker 39 36 11 12 3 0 0 75 15 40
2017 Non-shift worker 30 48 10 7 4 0 0 79 12 204

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 44 21 9 0 0 0 70 9 33
2020 Non-shift worker 24 47 15 11 3 0 0 71 14 263
2019 Shift worker 16 51 13 9 11 0 0 67 20 22
2019 Non-shift worker 11 39 21 17 11 0 2 50 29 149
2018 Shift worker 20 52 14 14 0 0 0 72 14 16
2018 Non-shift worker 18 34 23 21 4 0 0 52 25 176
2017 Shift worker 27 44 13 9 8 0 0 71 17 40
2017 Non-shift worker 19 45 18 12 5 0 1 65 17 204

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 36 30 10 6 3 3 51 17 33
2020 Non-shift worker 17 44 23 11 2 3 0 63 13 267
2019 Shift worker 19 27 15 26 11 0 2 47 37 22
2019 Non-shift worker 12 30 24 22 8 4 0 44 31 150
2018 Shift worker 20 38 42 0 0 0 0 58 0 16
2018 Non-shift worker 13 33 29 14 4 6 0 49 19 178
2017 Shift worker 15 37 19 10 12 5 3 56 23 40
2017 Non-shift worker 9 48 26 11 4 2 0 58 15 204

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 57 9 0 0 0 0 91 0 33
2020 Non-shift worker 41 39 10 6 3 0 1 81 10 268
2019 Shift worker 34 29 17 13 7 0 0 64 20 22
2019 Non-shift worker 23 42 14 15 6 0 0 65 21 147
2018 Shift worker 44 32 0 11 14 0 0 75 25 16
2018 Non-shift worker 35 33 15 11 4 0 2 70 15 176
2017 Shift worker 40 22 21 11 3 0 3 64 14 40
2017 Non-shift worker 33 39 14 10 3 1 0 73 13 204

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 26 12 9 3 0 0 76 11 31
2020 Non-shift worker 32 32 18 13 5 0 0 64 18 266
2019 Shift worker 38 35 15 8 4 0 0 73 11 21
2019 Non-shift worker 24 39 18 13 6 0 0 62 20 149
2018 Shift worker 62 31 3 4 0 0 0 93 4 16
2018 Non-shift worker 20 42 18 9 11 0 1 63 20 177
2017 Shift worker 46 35 5 7 7 0 0 81 14 40
2017 Non-shift worker 29 37 15 11 6 0 1 68 17 203

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 47 53 33
2020 Non-shift worker 49 51 269

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 73 19 8 0 0 0 0 92 0 33
2020 Non-shift worker 65 24 3 1 0 1 7 96 1 268

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 9 61 30 33
2020 Non-shift worker 14 58 28 269
2019 Shift worker 13 42 45 22
2019 Non-shift worker 21 48 31 151
2018 Shift worker 14 41 44 16
2018 Non-shift worker 16 48 36 178
2017 Shift worker 10 68 22 40
2017 Non-shift worker 16 58 26 203

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-shift worker 30 9 9 26 16 9 31
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 56 11 15 0 0 0 74 15 33
2020 Non-shift worker 45 40 10 2 2 0 0 86 5 268
2019 Shift worker 45 34 11 7 3 0 0 79 10 22
2019 Non-shift worker 30 48 13 8 2 0 0 77 10 150
2018 Shift worker 55 28 14 4 0 0 0 83 4 16
2018 Non-shift worker 37 45 13 4 1 0 0 82 5 177
2017 Shift worker 29 52 7 7 5 0 0 81 12 40
2017 Non-shift worker 34 45 13 4 3 1 0 80 7 203

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 44 26 17 3 0 0 54 20 33
2020 Non-shift worker 15 48 19 14 3 0 0 63 18 269
2019 Shift worker 7 20 45 10 18 0 0 27 28 22
2019 Non-shift worker 10 28 27 23 13 0 0 38 36 151
2018 Shift worker 18 38 36 7 0 0 0 56 7 15
2018 Non-shift worker 17 46 20 14 1 1 0 64 15 177
2017 Shift worker 17 42 28 8 5 0 0 59 12 40
2017 Non-shift worker 17 45 19 15 3 0 0 62 19 204

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 28 43 18 5 0 0 23 34 33
2020 Non-shift worker 9 21 42 20 7 0 2 27 30 268
2019 Shift worker 9 35 22 24 7 0 2 32 45 22
2019 Non-shift worker 14 35 38 8 3 0 1 12 50 150
2018 Shift worker 3 28 27 42 0 0 0 42 31 16
2018 Non-shift worker 12 33 36 12 4 1 2 16 47 177
2017 Shift worker 7 29 32 16 8 0 8 27 39 40
2017 Non-shift worker 8 33 38 14 4 1 1 19 42 204

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 19 51 10 13 0 0 24 25 32
2020 Non-shift worker 7 11 32 32 15 1 2 48 19 268
2019 Shift worker 9 25 29 30 7 0 0 37 34 22
2019 Non-shift worker 12 29 30 20 6 2 1 27 42 148
2018 Shift worker 4 17 41 38 0 0 0 38 21 16
2018 Non-shift worker 6 18 32 24 9 7 4 37 27 176
2017 Shift worker 0 19 32 20 11 5 13 38 23 40
2017 Non-shift worker 6 18 37 21 10 5 5 33 26 203

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 38 18 16 3 0 0 19 63 33
2020 Non-shift worker 15 30 30 18 5 1 1 23 46 267
2019 Shift worker 44 42 12 2 0 0 0 2 86 22
2019 Non-shift worker 34 34 22 5 1 3 1 6 71 150
2018 Shift worker 14 31 30 21 0 0 4 22 47 16
2018 Non-shift worker 28 34 24 5 5 2 1 10 65 176
2017 Shift worker 11 16 33 16 11 0 14 30 32 40
2017 Non-shift worker 22 26 33 11 5 0 3 16 50 203

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 8 55 24 5 0 0 29 15 33
2020 Non-shift worker 6 16 42 27 9 0 1 36 22 269
2019 Shift worker 7 17 40 32 3 0 0 35 25 22
2019 Non-shift worker 11 24 37 24 3 0 0 27 35 150
2018 Shift worker 6 24 32 24 13 0 0 38 31 16
2018 Non-shift worker 9 28 32 23 6 0 1 30 38 174
2017 Shift worker 10 7 45 25 8 2 3 35 17 40
2017 Non-shift worker 6 22 42 20 8 0 1 28 29 201

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 35 36 24 0 0 3 24 38 33
2020 Non-shift worker 11 22 35 20 10 0 1 30 34 269
2019 Shift worker 15 14 58 7 6 0 0 13 29 22
2019 Non-shift worker 26 34 20 9 9 0 1 19 61 150
2018 Shift worker 10 49 17 7 16 0 0 23 60 16
2018 Non-shift worker 24 25 22 15 6 1 6 23 53 176
2017 Shift worker 7 23 29 18 16 2 5 36 32 40
2017 Non-shift worker 18 29 22 20 5 2 4 27 49 204

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 20 25 34 13 3 3 50 24 33
2020 Non-shift worker 4 8 21 35 28 1 3 66 12 262
2019 Shift worker 2 13 34 32 9 2 7 46 17 22
2019 Non-shift worker 13 19 27 20 17 4 1 38 33 150
2018 Shift worker 4 0 30 56 6 0 4 65 4 16
2018 Non-shift worker 6 18 24 34 9 2 6 47 27 176
2017 Shift worker 2 5 5 40 34 7 7 87 8 40
2017 Non-shift worker 3 16 24 27 21 3 6 52 21 204

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 30 38 10 5 0 0 15 47 33
2020 Non-shift worker 16 23 36 14 7 1 2 22 41 269
2019 Shift worker 13 39 27 14 8 0 0 22 51 21
2019 Non-shift worker 31 29 26 11 1 1 2 12 62 150
2018 Shift worker 10 32 34 21 0 0 4 22 43 16
2018 Non-shift worker 29 33 27 5 3 2 1 8 64 177
2017 Shift worker 12 19 31 15 16 2 5 33 33 40
2017 Non-shift worker 18 29 40 8 4 0 1 12 47 204

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 17 37 33 10 0 0 44 19 33
2020 Non-shift worker 3 8 33 36 17 0 2 54 12 269
2019 Shift worker 7 17 38 29 7 2 0 37 24 22
2019 Non-shift worker 14 26 35 19 6 1 0 25 40 148

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 26 41 20 3 0 0 36 23 33
2020 Non-shift worker 9 30 32 18 9 2 0 40 28 267
2019 Shift worker 2 19 28 13 38 0 0 21 51 22
2019 Non-shift worker 6 7 20 42 26 0 0 13 68 150

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 43 0 9 3 0 0 89 11 33
2020 Non-shift worker 46 34 9 7 4 1 0 80 11 269
2019 Shift worker 46 20 11 3 13 7 0 71 17 22
2019 Non-shift worker 32 37 15 10 6 0 0 69 16 151
2018 Shift worker 40 53 0 7 0 0 0 93 7 16
2018 Non-shift worker 31 48 8 10 3 0 0 79 12 176
2017 Shift worker 42 40 8 8 2 0 0 82 10 40
2017 Non-shift worker 34 47 10 6 2 0 0 81 9 204

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 29 3 6 3 0 0 89 9 33
2020 Non-shift worker 44 43 6 5 1 0 0 87 6 268
2019 Shift worker 35 50 7 6 2 0 0 85 8 22
2019 Non-shift worker 38 38 12 9 3 0 0 76 13 150
2018 Shift worker 37 49 4 10 0 0 0 86 10 16
2018 Non-shift worker 36 48 10 5 1 0 0 84 6 175
2017 Shift worker 31 57 5 5 2 0 0 87 7 39
2017 Non-shift worker 36 48 11 4 1 0 0 84 5 204

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 40 10 9 3 0 0 79 11 33
2020 Non-shift worker 39 46 12 3 1 0 0 85 3 267
2019 Shift worker 31 53 16 0 0 0 0 84 0 22
2019 Non-shift worker 30 44 14 8 4 0 0 74 12 151
2018 Shift worker 30 63 0 0 4 4 0 96 4 16
2018 Non-shift worker 36 46 11 6 1 0 0 82 7 177

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 43 27 3 9 0 0 61 11 33
2020 Non-shift worker 24 47 17 9 2 0 0 71 12 269
2019 Shift worker 19 40 9 11 21 0 0 59 32 22
2019 Non-shift worker 21 47 17 8 6 1 0 69 14 149
2018 Shift worker 55 28 14 3 0 0 0 83 3 16
2018 Non-shift worker 35 42 15 7 0 0 0 78 7 177
2017 Shift worker 38 43 13 7 0 0 0 80 7 40
2017 Non-shift worker 26 55 8 9 1 0 0 81 10 204

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 46 16 8 6 9 0 67 15 33
2020 Non-shift worker 26 42 19 8 5 1 0 68 13 269
2019 Shift worker 26 38 15 3 11 7 0 68 15 22
2019 Non-shift worker 28 43 14 9 4 2 0 72 14 150
2018 Shift worker 40 39 17 4 0 0 0 79 4 16
2018 Non-shift worker 41 46 7 2 2 3 0 89 4 176
2017 Shift worker 38 36 17 7 2 0 0 74 9 40
2017 Non-shift worker 27 48 15 6 3 1 0 76 9 204

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 55 5 3 0 0 0 92 3 33
2020 Non-shift worker 41 47 8 4 1 0 0 88 4 269
2019 Shift worker 26 64 3 0 7 0 0 89 7 22
2019 Non-shift worker 28 49 13 8 2 0 0 78 10 151
2018 Shift worker 44 45 11 0 0 0 0 89 0 16
2018 Non-shift worker 37 51 10 1 1 0 0 88 2 177
2017 Shift worker 38 48 10 5 0 0 0 85 5 40
2017 Non-shift worker 33 58 5 2 1 0 0 92 3 203

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 25 16 5 3 0 3 75 8 33
2020 Non-shift worker 52 36 5 4 1 2 0 89 6 269

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 65 5 0 11 0 0 84 11 33
2020 Non-shift worker 28 47 13 7 4 0 0 76 11 268

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 55 5 5 0 5 0 89 6 33
2020 Non-shift worker 41 42 8 4 3 2 1 85 7 269

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 48 15 9 3 3 0 73 11 33
2020 Non-shift worker 21 38 21 11 5 3 1 61 16 269
2019 Shift worker 21 9 44 7 9 9 0 33 18 22
2019 Non-shift worker 13 36 21 15 12 0 4 50 27 151
2018 Shift worker 20 31 36 0 10 4 0 53 11 16
2018 Non-shift worker 14 48 18 10 6 2 2 65 16 177
2017 Shift worker 32 27 16 13 5 5 3 64 20 40
2017 Non-shift worker 13 42 18 13 7 4 3 59 22 204

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 54 19 16 3 0 0 62 19 33
2020 Non-shift worker 22 42 17 11 6 2 0 66 17 269
2019 Shift worker 9 48 5 21 17 0 0 58 38 22
2019 Non-shift worker 16 37 19 15 11 2 0 54 27 151
2018 Shift worker 27 46 17 7 0 3 0 75 7 16
2018 Non-shift worker 23 45 9 14 1 4 2 74 17 176
2017 Shift worker 22 35 20 13 5 2 3 61 19 40
2017 Non-shift worker 19 48 12 13 5 3 0 69 18 204

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 49 28 5 3 0 3 63 8 33
2020 Non-shift worker 24 44 20 11 1 0 0 67 13 266
2019 Shift worker 12 40 11 28 7 2 0 53 36 22
2019 Non-shift worker 15 34 28 18 6 0 0 49 23 151
2018 Shift worker 21 69 4 4 4 0 0 89 7 16
2018 Non-shift worker 26 43 19 9 1 1 0 71 10 178

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 33 22 10 8 14 0 53 21 33
2020 Non-shift worker 17 32 20 14 7 7 3 54 23 269
2019 Shift worker 13 5 42 20 7 12 0 20 32 21
2019 Non-shift worker 12 19 25 25 12 6 1 34 40 151
2018 Shift worker 14 42 13 17 3 7 3 62 23 16
2018 Non-shift worker 6 32 23 17 7 11 3 45 28 177
2017 Shift worker 20 22 23 10 7 15 2 51 21 40
2017 Non-shift worker 11 31 22 19 7 9 1 46 30 203

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 38 9 6 0 0 0 85 6 33
2020 Non-shift worker 42 47 3 7 2 0 0 89 8 267

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 40 5 17 0 0 0 78 17 33
2020 Non-shift worker 36 39 13 8 3 0 1 76 11 269
2019 Shift worker 29 25 31 14 0 0 0 55 14 22
2019 Non-shift worker 32 39 11 12 6 0 0 71 18 150
2017 Shift worker 35 28 20 12 5 0 0 63 17 40
2017 Non-shift worker 34 41 12 9 4 0 0 75 13 203

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 48 6 0 0 0 0 94 0 33
2020 Non-shift worker 38 39 14 7 1 0 1 78 8 268
2019 Shift worker 28 53 9 7 0 0 2 83 7 22
2019 Non-shift worker 27 43 14 13 3 0 0 70 16 150
2017 Shift worker 29 34 26 11 0 0 0 63 11 40
2017 Non-shift worker 36 49 8 4 1 0 1 86 5 203

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 16 8 9 0 0 0 83 9 33
2020 Non-shift worker 71 24 1 3 0 0 0 95 4 263
2017 Shift worker 44 27 13 10 5 0 0 71 16 40
2017 Non-shift worker 59 36 2 3 0 0 0 95 3 202

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 75 20 5 0 0 0 0 95 0 33
2020 Non-shift worker 69 21 5 3 1 0 1 91 4 269
2019 Shift worker 69 20 3 7 0 0 0 89 7 22
2019 Non-shift worker 65 21 7 2 4 0 1 87 6 151

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 32 18 9 5 31 5 50 22 33
2020 Non-shift worker 11 20 25 7 5 25 7 46 17 269
2019 Shift worker 3 15 27 3 9 39 2 31 22 22
2019 Non-shift worker 9 16 23 7 14 24 8 36 31 151
2018 Shift worker 24 3 14 11 10 24 14 44 33 16
2018 Non-shift worker 9 24 22 8 5 25 6 49 19 178
2017 Shift worker 15 18 19 11 5 27 5 48 23 40
2017 Non-shift worker 8 23 22 9 4 28 5 47 20 204

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 52 13 11 3 8 3 70 16 33
2020 Non-shift worker 20 37 26 8 3 6 0 60 12 269
2019 Shift worker 16 39 15 13 9 7 0 59 24 22
2019 Non-shift worker 15 27 26 11 5 15 1 49 20 151
2018 Shift worker 31 42 18 3 3 4 0 75 7 16
2018 Non-shift worker 18 39 19 9 5 9 1 64 15 178
2017 Shift worker 22 38 13 5 7 15 0 71 14 40
2017 Non-shift worker 13 42 21 8 4 12 0 63 13 204

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 16
2018 Non-shift worker 4 96 177

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 34 16 9 3 31 5 58 18 33
2020 Non-shift worker 12 19 25 7 3 28 6 47 16 268
2019 Shift worker 6 7 35 14 9 23 6 18 33 22
2019 Non-shift worker 14 13 28 6 4 27 9 41 15 149
2018 Shift worker 19 28 15 4 0 31 4 72 5 15
2018 Non-shift worker 14 23 22 2 1 30 8 60 5 177
2017 Shift worker 13 35 13 7 2 23 8 69 13 40
2017 Non-shift worker 8 23 21 3 3 35 6 53 11 204

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 65 8 11 3 3 0 77 14 33
2020 Non-shift worker 24 35 23 8 2 7 0 64 11 269
2019 Shift worker 13 44 8 0 9 20 6 76 13 22
2019 Non-shift worker 18 29 25 9 2 16 1 56 14 150
2018 Shift worker 31 49 7 3 0 10 0 89 4 16
2018 Non-shift worker 26 39 16 3 2 14 1 76 5 178
2017 Shift worker 23 50 15 2 2 7 0 79 5 40
2017 Non-shift worker 20 43 16 4 2 14 0 73 8 204

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 32
2020 Non-shift worker 8 92 266

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 8 92 32
2020 Non-shift worker 9 91 268
2019 Shift worker 13 87 22
2019 Non-shift worker 10 90 151
2017 Shift worker 13 87 40
2017 Non-shift worker 10 90 204

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 56 44 20

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2017 Non-shift worker 19 43 29 9 0 0 0 62 9 11

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 63 5 3 0 0 5 92 3 33
2020 Non-shift worker 44 39 8 2 1 2 4 89 3 269
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 42 31 16 0 0 0 53 16 33
2020 Non-shift worker 27 37 17 12 6 2 0 65 18 268

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 50 5 9 0 0 0 86 9 33
2020 Non-shift worker 52 39 5 5 0 0 0 90 5 269

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 47 3 9 0 0 0 89 9 33
2020 Non-shift worker 53 37 6 4 1 0 0 90 5 265

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 53 5 3 0 0 0 92 3 33
2020 Non-shift worker 47 36 10 5 1 0 1 84 6 269

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 54 5 0 0 0 0 95 0 33
2020 Non-shift worker 54 33 5 3 1 1 3 91 3 269

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 35 0 0 0 0 0 100 0 33
2020 Non-shift worker 79 19 1 1 0 1 0 98 1 269

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 53 17 0 0 0 0 83 0 32
2020 Non-shift worker 42 40 10 6 2 1 0 83 7 264

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 35 14 5 0 3 0 80 6 33
2020 Non-shift worker 51 36 4 6 1 1 0 88 8 265

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 37 11 9 0 0 0 80 9 33
2020 Non-shift worker 57 32 7 2 1 1 0 89 4 266

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 50 25 15 3 0 0 58 17 33
2020 Non-shift worker 22 43 21 10 2 2 0 66 13 269
2019 Shift worker 0 27 40 13 13 7 0 29 28 22
2019 Non-shift worker 8 21 35 19 13 4 0 30 33 151
2018 Shift worker 6 55 25 11 0 3 0 63 11 16
2018 Non-shift worker 9 29 35 12 9 7 0 40 22 178
2017 Shift worker 5 28 47 5 10 6 0 35 15 39
2017 Non-shift worker 7 34 25 19 8 7 0 45 29 203

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 32 24 14 0 0 0 62 14 33
2020 Non-shift worker 35 40 9 9 6 1 0 76 15 268

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 52 5 8 0 3 0 87 8 33
2020 Non-shift worker 43 35 12 4 2 3 0 81 6 266

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 53 23 8 0 0 0 69 8 33
2020 Non-shift worker 21 43 20 10 5 0 0 65 16 269
2019 Shift worker 9 34 22 14 13 7 0 47 29 22
2019 Non-shift worker 6 23 19 34 17 1 0 29 52 151
2018 Shift worker 17 38 24 17 4 0 0 55 21 16
2018 Non-shift worker 7 38 24 18 10 3 0 46 29 178
2017 Shift worker 16 36 18 13 14 3 0 53 28 40
2017 Non-shift worker 11 38 22 20 7 1 0 50 28 204

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 28 16 14 5 0 0 65 19 33
2020 Non-shift worker 53 21 13 7 5 0 1 74 12 269

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 24 27 3 0 0 0 70 3 33
2020 Non-shift worker 49 29 12 6 2 0 1 79 9 268
2019 Shift worker 40 21 16 9 13 0 0 61 23 22
2019 Non-shift worker 35 28 19 10 6 0 2 64 17 151
2018 Shift worker 14 29 47 3 0 0 7 46 4 15
2018 Non-shift worker 28 27 27 9 5 2 2 57 14 177
2017 Shift worker 18 23 30 14 10 2 3 43 25 40
2017 Non-shift worker 31 29 20 10 7 1 2 62 17 204

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 30 38 10 5 0 0 46 15 33
2020 Non-shift worker 12 25 33 17 12 0 0 38 29 269
2019 Shift worker 9 46 14 20 11 0 0 55 31 22
2019 Non-shift worker 10 18 33 22 17 0 0 27 39 151
2018 Shift worker 0 34 39 17 10 0 0 34 28 16
2018 Non-shift worker 5 18 38 18 20 0 0 23 39 177
2017 Shift worker 18 15 36 18 14 0 0 33 32 40
2017 Non-shift worker 8 25 31 22 13 1 0 33 35 204

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 47 26 10 3 0 0 61 13 33
2020 Non-shift worker 22 28 30 13 7 0 0 50 20 269
2019 Shift worker 10 50 27 3 9 0 0 60 13 22
2019 Non-shift worker 11 31 24 18 15 0 0 43 33 151
2018 Shift worker 15 12 48 21 4 0 0 28 25 14
2018 Non-shift worker 11 26 33 19 10 0 0 37 30 177
2017 Shift worker 21 25 28 15 12 0 0 46 27 40
2017 Non-shift worker 9 35 28 19 8 0 1 44 27 201

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 35 27 21 6 0 3 45 28 33
2020 Non-shift worker 18 26 24 22 10 0 1 44 32 268
2019 Shift worker 18 19 26 15 13 0 9 40 31 22
2019 Non-shift worker 14 16 24 25 21 0 0 30 46 150
2018 Shift worker 0 30 28 24 18 0 0 30 42 16
2018 Non-shift worker 7 16 31 24 19 0 3 24 44 177
2017 Shift worker 21 20 28 13 16 2 0 42 30 40
2017 Non-shift worker 14 18 26 23 16 0 3 33 40 204

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 33 21 5 5 0 6 66 11 33
2020 Non-shift worker 35 30 19 10 5 0 1 65 15 266
2019 Shift worker 53 27 5 9 3 0 2 82 13 22
2019 Non-shift worker 30 26 23 10 8 0 3 58 18 151
2018 Shift worker 27 31 28 0 14 0 0 58 14 16
2018 Non-shift worker 26 33 24 10 4 0 2 61 15 177
2017 Shift worker 38 28 22 2 0 2 7 73 2 40
2017 Non-shift worker 26 33 17 11 5 1 7 64 18 203

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 27 25 8 5 0 0 62 13 33
2020 Non-shift worker 33 30 17 12 7 0 1 64 19 269
2019 Shift worker 14 25 41 2 18 0 0 39 20 22
2019 Non-shift worker 23 35 21 10 10 0 0 58 20 151
2018 Shift worker 27 24 28 11 11 0 0 51 21 16
2018 Non-shift worker 23 33 27 10 7 0 0 56 17 176
2017 Shift worker 25 29 17 25 2 0 2 55 28 40
2017 Non-shift worker 30 31 24 9 5 0 1 62 14 203

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 33 25 13 0 0 5 60 14 33
2020 Non-shift worker 26 30 22 11 6 0 6 60 17 267

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 34 23 8 0 5 0 67 8 33
2020 Non-shift worker 26 31 30 10 2 0 0 58 12 267
2019 Shift worker 17 27 32 15 10 0 0 44 24 21
2019 Non-shift worker 7 23 34 20 13 0 2 31 34 151
2018 Shift worker 0 34 52 14 0 0 0 34 14 16
2018 Non-shift worker 16 29 27 21 6 0 0 46 28 178
2017 Shift worker 15 31 33 7 10 2 2 48 18 40
2017 Non-shift worker 16 39 28 10 6 0 1 55 16 203

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 26 32 8 6 3 0 53 15 33
2020 Non-shift worker 18 34 29 12 6 0 1 52 18 268
2019 Shift worker 13 33 18 26 7 0 2 47 34 21
2019 Non-shift worker 6 19 28 30 15 0 2 25 46 151
2018 Shift worker 3 52 32 10 4 0 0 55 14 16
2018 Non-shift worker 13 19 33 21 13 0 0 33 35 177
2017 Shift worker 18 28 31 12 9 2 0 48 21 40
2017 Non-shift worker 11 26 32 19 11 0 0 38 30 203

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 28 29 5 6 0 3 59 12 33
2020 Non-shift worker 28 35 21 11 5 0 1 63 16 267
2019 Shift worker 26 18 22 25 0 0 10 48 28 21
2019 Non-shift worker 9 26 26 27 12 0 0 35 39 149
2018 Shift worker 24 31 35 4 7 0 0 55 10 16
2018 Non-shift worker 22 27 23 20 8 0 0 49 28 178
2017 Shift worker 24 33 24 10 5 2 3 60 15 40
2017 Non-shift worker 15 34 24 21 5 0 1 49 27 203

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 31 10 15 9 0 0 66 24 33
2020 Non-shift worker 38 30 17 11 4 0 1 68 14 262
2019 Shift worker 45 14 24 7 7 0 2 61 15 21
2019 Non-shift worker 26 29 20 15 10 0 0 55 25 150

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 22 33 21 9 0 0 37 30 33
2020 Non-shift worker 23 32 26 14 5 0 0 55 19 267

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 23 28 10 8 0 0 54 18 33
2020 Non-shift worker 30 29 23 15 3 1 0 59 18 268
2019 Shift worker 22 38 31 3 3 0 2 61 7 21
2019 Non-shift worker 13 34 25 13 15 0 0 47 27 151
2018 Shift worker 11 24 51 7 7 0 0 35 13 16
2018 Non-shift worker 11 34 31 12 12 0 1 45 24 176
2017 Shift worker 18 21 39 12 5 2 3 41 18 40
2017 Non-shift worker 18 33 27 12 8 0 2 52 20 203

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 30 19 3 0 0 5 78 3 33
2020 Non-shift worker 50 24 14 7 2 0 3 76 9 268
2019 Shift worker 33 34 10 21 0 0 2 69 21 21
2019 Non-shift worker 39 28 20 5 7 0 2 68 12 150
2018 Shift worker 26 19 39 12 0 0 4 47 12 15
2018 Non-shift worker 43 29 15 3 3 0 6 78 7 177
2017 Shift worker 46 30 15 7 0 0 2 78 7 40
2017 Non-shift worker 49 24 14 5 5 0 2 74 11 204

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 44 16 3 3 0 0 79 5 33
2020 Non-shift worker 47 30 17 6 1 0 0 76 7 267

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 33 9 3 3 3 0 86 5 33
2020 Non-shift worker 73 15 7 1 0 1 5 92 1 265
2019 Shift worker 65 7 7 11 0 0 10 80 12 21
2019 Non-shift worker 64 14 4 0 2 2 13 93 3 150
2018 Shift worker 69 21 11 0 0 0 0 89 0 16
2018 Non-shift worker 70 13 5 0 2 0 10 92 3 177

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 73 14 3 3 9 0 0 86 11 33
2020 Non-shift worker 78 8 5 2 2 2 4 91 4 267
2019 Shift worker 77 5 3 11 5 0 0 81 15 22
2019 Non-shift worker 72 14 3 2 5 2 2 89 8 149
2018 Shift worker 69 17 4 3 4 0 4 89 7 16
2018 Non-shift worker 75 9 3 3 3 1 7 90 6 178
2017 Shift worker 66 16 10 2 3 3 0 85 5 40
2017 Non-shift worker 68 19 5 2 3 0 3 90 5 204

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 26 6 8 5 0 0 81 13 32
2020 Non-shift worker 54 27 11 4 4 0 1 82 7 265
2019 Shift worker 47 28 7 6 12 0 0 75 17 22
2019 Non-shift worker 47 27 16 5 4 0 0 74 9 150
2018 Shift worker 41 28 17 7 7 0 0 69 14 16
2018 Non-shift worker 39 31 13 6 4 0 6 74 11 178
2017 Shift worker 44 31 12 7 5 0 0 75 12 40
2017 Non-shift worker 51 22 15 8 4 0 1 74 12 204

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 10 10 5 9 0 0 76 14 33
2020 Non-shift worker 65 20 7 5 3 0 1 85 8 267
2019 Shift worker 56 31 3 0 10 0 0 87 10 21
2019 Non-shift worker 42 29 13 7 7 0 2 72 15 151
2018 Shift worker 59 24 11 0 7 0 0 83 7 16
2018 Non-shift worker 49 24 11 8 4 0 4 76 13 178
2017 Shift worker 57 23 12 0 6 0 2 82 6 39
2017 Non-shift worker 47 29 14 4 3 0 2 78 8 204

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 15 3 3 5 0 20 87 9 33
2020 Non-shift worker 52 15 5 1 2 0 25 89 4 268
2019 Shift worker 37 17 7 3 0 0 36 84 5 22
2019 Non-shift worker 47 15 6 2 0 0 29 88 3 149
2018 Shift worker 55 4 7 0 4 0 31 85 5 16
2018 Non-shift worker 45 15 9 3 0 1 26 83 4 173
2017 Shift worker 56 14 0 0 0 0 30 100 0 40
2017 Non-shift worker 48 14 6 4 2 0 26 83 9 202

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 68 9 13 5 0 0 6 81 5 33
2020 Non-shift worker 63 24 7 2 1 0 3 90 3 269
2019 Shift worker 49 20 11 2 0 11 7 84 3 22
2019 Non-shift worker 54 23 14 2 1 0 6 82 3 151
2018 Shift worker 79 4 4 0 0 0 14 96 0 16
2018 Non-shift worker 52 22 11 7 0 0 8 81 7 177
2017 Shift worker 60 20 0 5 0 2 13 95 5 40
2017 Non-shift worker 62 20 8 1 1 0 7 89 3 203

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 12 22 5 3 0 0 70 8 32
2020 Non-shift worker 58 20 11 4 4 1 2 81 8 265
2019 Shift worker 57 15 8 0 20 0 0 72 20 22
2019 Non-shift worker 58 24 5 4 4 1 4 86 9 151
2018 Shift worker 34 24 7 31 0 0 4 61 32 16
2018 Non-shift worker 58 26 5 5 3 1 2 87 8 178
2017 Shift worker 45 21 15 12 7 0 0 67 19 40
2017 Non-shift worker 57 21 12 2 3 0 4 82 6 204

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 19 26 0 3 0 0 72 3 33
2020 Non-shift worker 50 29 14 5 1 0 2 80 5 269
2019 Shift worker 39 36 25 0 0 0 0 75 0 22
2019 Non-shift worker 60 23 8 4 2 0 3 86 6 151
2018 Shift worker 40 14 39 4 0 0 4 56 4 16
2018 Non-shift worker 51 27 15 3 2 0 3 80 5 178
2017 Shift worker 55 12 28 0 2 0 2 69 2 40
2017 Non-shift worker 58 18 17 4 0 0 2 78 5 204

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 26 50 0 9 0 0 42 9 33
2020 Non-shift worker 20 42 29 7 1 0 1 62 8 267

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 19 57 10 6 0 0 27 16 32
2020 Non-shift worker 9 29 44 13 5 1 0 38 18 269
2019 Shift worker 7 28 48 11 7 0 0 35 18 22
2019 Non-shift worker 7 28 37 19 8 0 0 36 27 151
2018 Shift worker 11 23 49 14 4 0 0 33 18 16
2018 Non-shift worker 6 21 42 26 5 0 0 27 31 178
2017 Shift worker 8 23 46 12 9 0 2 32 22 40
2017 Non-shift worker 7 27 46 14 4 1 0 35 19 204

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 22 40 27 5 0 0 32 28 33
2020 Non-shift worker 5 20 47 20 8 1 0 28 25 267
2019 Shift worker 0 21 39 26 14 0 0 40 21 22
2019 Non-shift worker 9 29 38 17 6 0 0 23 39 150
2018 Shift worker 4 14 48 35 0 0 0 35 17 16
2018 Non-shift worker 9 21 35 26 9 0 0 35 30 176
2017 Shift worker 12 12 36 33 5 0 2 39 24 40
2017 Non-shift worker 3 21 43 25 7 0 0 32 24 203
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 57 23 0 73 27 33
2020 Non-shift worker 15 59 26 0 80 20 269

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 19 11 3 0 3 25 81 3 33
2020 Non-shift worker 61 9 5 2 0 3 21 92 2 269
2019 Shift worker 64 16 14 2 0 2 2 83 3 21
2019 Non-shift worker 56 13 6 1 2 2 20 88 3 151
2018 Shift worker 72 17 0 0 0 4 7 100 0 16
2018 Non-shift worker 73 8 3 0 3 0 13 92 4 178
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