2020 Public Service Employee Survey Results by Theme for Administrative Tribunals Support Service of Canada by Question 120. Are you a member of a visible minority group?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 49 30 13 4 2 0 1 81 7 72
2020 Non-visible minority 49 36 9 4 2 0 0 85 6 349
2019 Visible minority 38 44 5 8 5 0 0 82 13 54
2019 Non-visible minority 42 37 10 6 4 0 0 80 10 316
2018 Visible minority 40 31 17 6 6 0 0 71 12 37
2018 Non-visible minority 37 43 10 7 2 0 0 80 10 269
2017 Visible minority 47 29 12 7 6 0 0 75 13 39
2017 Non-visible minority 32 46 10 7 5 0 0 78 12 310

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 43 36 13 6 1 0 1 80 7 72
2020 Non-visible minority 48 38 8 3 3 0 0 86 6 351
2019 Visible minority 44 26 19 7 4 0 0 70 11 53
2019 Non-visible minority 43 36 10 8 3 0 0 79 11 315
2018 Visible minority 36 42 12 4 3 2 0 80 8 37
2018 Non-visible minority 42 35 12 5 5 1 0 78 10 270
2017 Visible minority 48 26 15 2 9 0 0 73 11 39
2017 Non-visible minority 45 31 9 7 6 1 0 77 14 308

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 38 10 1 2 0 1 86 4 72
2020 Non-visible minority 58 33 7 1 1 0 0 91 2 348
2019 Visible minority 60 26 10 1 3 0 0 86 4 52
2019 Non-visible minority 55 28 12 5 1 0 0 82 6 314
2018 Visible minority 52 22 19 2 4 0 0 74 6 36
2018 Non-visible minority 57 30 10 2 1 0 0 87 3 269
2017 Visible minority 62 22 8 4 2 1 0 86 6 39
2017 Non-visible minority 55 33 6 4 2 0 0 88 6 310

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 44 35 18 0 2 0 1 80 2 73
2020 Non-visible minority 57 32 6 3 2 0 0 89 5 351
2019 Visible minority 41 33 18 6 3 0 0 74 8 54
2019 Non-visible minority 47 36 8 4 3 0 1 84 7 316
2018 Visible minority 44 33 13 0 10 0 0 77 10 37
2018 Non-visible minority 48 36 10 4 2 0 0 84 6 270
2017 Visible minority 50 31 10 5 4 0 0 81 9 39
2017 Non-visible minority 49 33 8 6 3 0 0 82 10 309

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 52 21 18 4 0 3 3 77 5 73
2020 Non-visible minority 61 25 7 4 2 1 0 87 6 346
2019 Visible minority 45 30 17 5 4 0 0 75 8 54
2019 Non-visible minority 51 27 12 6 3 2 0 79 9 316
2018 Visible minority 37 26 23 8 3 2 0 65 11 36
2018 Non-visible minority 40 35 16 6 3 0 0 75 9 271
2017 Visible minority 56 17 15 4 9 0 0 73 12 37
2017 Non-visible minority 46 26 14 6 6 1 0 73 12 311

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 51 30 14 1 1 0 3 83 3 72
2020 Non-visible minority 59 28 7 4 2 0 0 88 6 346
2019 Visible minority 45 36 10 6 4 0 0 81 9 54
2019 Non-visible minority 49 28 14 6 3 1 0 77 9 314
2018 Visible minority 36 21 32 8 3 0 0 57 11 36
2018 Non-visible minority 38 37 11 10 3 0 0 76 12 269
2017 Visible minority 54 13 24 5 5 0 0 67 10 39
2017 Non-visible minority 46 28 13 6 6 0 0 75 12 311

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 35 27 21 4 8 3 2 65 13 73
2020 Non-visible minority 53 20 15 4 4 4 1 76 8 346
2019 Visible minority 32 21 27 7 7 5 0 56 15 54
2019 Non-visible minority 42 21 19 8 6 4 0 65 15 315
2018 Visible minority 25 26 28 16 6 0 0 51 21 36
2018 Non-visible minority 37 19 23 12 7 2 1 57 19 272
2017 Visible minority 49 20 17 6 7 1 0 70 13 39
2017 Non-visible minority 35 22 14 10 11 7 1 62 23 311
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 51 26 10 1 1 2 8 86 3 73
2020 Non-visible minority 59 20 9 4 1 1 5 85 6 350
2019 Visible minority 38 18 16 4 9 0 16 67 14 54
2019 Non-visible minority 46 27 14 3 1 1 8 81 5 316

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 65 14 13 0 3 3 1 83 3 71
2020 Non-visible minority 58 28 7 4 3 0 0 87 7 350
2019 Visible minority 53 30 9 4 4 0 0 84 7 54
2019 Non-visible minority 51 29 9 7 3 0 1 81 10 315
2018 Visible minority 54 29 10 5 0 2 0 85 5 36
2018 Non-visible minority 42 38 9 6 3 1 1 82 9 268
2017 Visible minority 63 15 14 2 6 0 0 78 8 39
2017 Non-visible minority 53 27 8 5 6 1 1 81 11 310

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 72 10 11 6 0 0 1 83 6 73
2020 Non-visible minority 71 18 5 5 2 0 0 89 6 350
2019 Visible minority 51 36 4 4 6 0 0 87 10 54
2019 Non-visible minority 57 23 10 6 3 1 1 81 9 315
2018 Visible minority 54 32 9 2 3 0 0 86 5 36
2018 Non-visible minority 51 27 12 6 3 0 1 79 9 268
2017 Visible minority 58 19 12 4 7 0 0 78 10 39
2017 Non-visible minority 63 20 7 6 4 0 0 84 10 311

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 48 20 15 1 3 11 1 77 5 73
2020 Non-visible minority 56 27 7 2 2 6 1 89 4 350
2019 Visible minority 49 28 9 6 4 5 0 81 10 54
2019 Non-visible minority 42 31 13 7 3 5 0 76 10 315
2018 Visible minority 38 31 16 2 6 7 0 74 9 37
2018 Non-visible minority 37 34 13 8 3 6 0 76 11 270
2017 Visible minority 45 22 10 6 9 8 0 73 17 39
2017 Non-visible minority 41 29 10 8 6 6 0 74 15 311

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 44 31 14 5 3 3 1 78 8 73
2020 Non-visible minority 54 29 7 5 2 3 0 86 7 347
2019 Visible minority 45 34 4 11 4 3 0 81 15 54
2019 Non-visible minority 39 33 12 8 5 4 0 74 13 314
2018 Visible minority 34 31 18 0 11 5 2 69 12 37
2018 Non-visible minority 32 33 14 12 6 3 0 68 18 271
2017 Visible minority 52 14 12 4 13 5 0 69 18 39
2017 Non-visible minority 40 28 12 9 8 3 0 70 17 310

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 30 18 4 0 7 1 76 4 72
2020 Non-visible minority 45 32 9 6 3 6 0 82 9 351
2019 Visible minority 32 35 18 2 4 9 0 73 7 54
2019 Non-visible minority 31 32 16 11 6 4 0 66 18 315
2018 Visible minority 29 18 25 7 11 7 2 52 20 37
2018 Non-visible minority 24 32 19 14 6 4 0 58 22 269
2017 Visible minority 49 8 18 8 11 6 0 60 20 38
2017 Non-visible minority 31 26 16 10 9 7 0 62 20 311

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 31 16 7 1 4 1 74 9 73
2020 Non-visible minority 40 35 9 8 4 4 0 78 13 350
2019 Visible minority 41 32 8 12 5 3 0 75 17 54
2019 Non-visible minority 26 37 16 13 7 1 0 63 21 315
2018 Visible minority 32 31 17 12 9 0 0 63 21 37
2018 Non-visible minority 23 35 13 20 7 2 0 59 28 272
2017 Visible minority 45 15 17 7 12 4 0 63 20 39
2017 Non-visible minority 29 32 11 11 12 5 0 64 24 310
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 42 41 11 2 2 0 1 84 4 72
2020 Non-visible minority 47 35 10 3 4 1 0 83 7 351
2019 Visible minority 42 29 15 12 2 0 0 71 14 53
2019 Non-visible minority 41 34 14 8 4 0 1 75 11 316
2018 Visible minority 38 29 13 14 5 0 0 67 19 36
2018 Non-visible minority 36 39 10 11 4 0 0 75 15 270
2017 Visible minority 49 26 12 8 5 0 0 75 13 39
2017 Non-visible minority 41 33 11 5 8 1 0 75 14 310

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 38 11 1 1 0 1 86 3 71
2020 Non-visible minority 47 40 8 4 2 0 0 87 6 350
2019 Visible minority 52 38 6 2 3 0 0 89 5 53
2019 Non-visible minority 45 36 10 6 2 0 1 82 8 314
2018 Visible minority 39 24 16 13 8 0 0 64 21 37
2018 Non-visible minority 37 39 13 7 4 0 1 76 11 271
2017 Visible minority 50 26 10 11 3 0 0 76 14 39
2017 Non-visible minority 43 34 8 10 5 0 0 77 15 308

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 54 30 7 6 1 1 0 85 8 72
2020 Non-visible minority 57 27 8 4 2 0 2 86 6 350
2019 Visible minority 50 26 5 7 6 0 6 81 14 54
2019 Non-visible minority 42 31 12 7 6 0 2 74 13 316
2018 Visible minority 53 32 8 3 3 0 2 86 6 36
2018 Non-visible minority 41 37 11 6 3 1 1 79 9 268
2017 Visible minority 58 22 9 6 5 0 0 80 11 39
2017 Non-visible minority 44 28 9 6 6 1 5 78 13 310

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 41 39 4 7 6 0 3 83 13 72
2020 Non-visible minority 46 39 7 5 2 0 1 86 7 347
2019 Visible minority 50 30 6 7 3 0 5 83 10 54
2019 Non-visible minority 41 39 7 9 2 0 2 82 11 314
2018 Visible minority 44 31 3 13 5 0 4 78 19 35
2018 Non-visible minority 38 41 7 10 3 0 2 80 13 270
2017 Visible minority 27 50 6 8 9 0 0 78 16 39
2017 Non-visible minority 48 32 6 9 4 0 1 81 13 311

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 61 14 13 5 0 6 1 81 5 73
2020 Non-visible minority 63 21 10 1 2 2 2 86 3 350

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 33 34 17 6 8 2 0 69 14 73
2020 Non-visible minority 46 33 10 4 3 3 0 82 7 350
2019 Visible minority 43 24 14 2 11 6 0 71 14 54
2019 Non-visible minority 35 36 13 8 5 4 0 73 14 311
2018 Visible minority 31 27 14 11 12 5 0 61 24 37
2018 Non-visible minority 30 36 13 11 7 2 1 68 18 270
2017 Visible minority 49 9 16 11 9 6 0 62 21 39
2017 Non-visible minority 40 23 9 10 8 9 1 70 20 310

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 26 28 10 14 17 4 1 57 32 72
2020 Non-visible minority 35 25 14 11 6 4 5 66 19 350
2019 Visible minority 35 12 16 8 13 15 0 55 26 53
2019 Non-visible minority 25 26 12 14 14 6 4 57 30 315
2018 Visible minority 20 30 10 15 15 7 4 56 34 37
2018 Non-visible minority 20 30 14 16 14 3 3 53 32 272
2017 Visible minority 16 18 9 9 17 4 28 50 38 38
2017 Non-visible minority 25 23 12 14 18 3 5 52 35 311

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 45 25 9 12 2 1 5 75 16 73
2020 Non-visible minority 56 20 12 4 3 0 6 80 7 351
2019 Visible minority 66 11 4 1 5 1 12 89 7 54
2019 Non-visible minority 56 22 9 6 2 2 3 82 8 315

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 52 22 15 0 4 3 4 80 4 73
2020 Non-visible minority 62 20 9 2 1 1 4 87 3 350
2019 Visible minority 58 9 14 2 4 6 7 77 7 54
2019 Non-visible minority 61 18 7 4 2 2 6 85 7 314

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 61 12 6 7 4 5 5 82 12 73
2020 Non-visible minority 83 5 4 0 1 1 5 94 1 351
2019 Visible minority 58 7 1 7 4 10 12 84 15 53
2019 Non-visible minority 80 4 4 1 2 2 8 92 3 313

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 68 8 3 0 1 6 13 95 2 73
2020 Non-visible minority 81 6 3 0 1 1 9 96 1 351
2019 Visible minority 69 6 3 5 1 2 14 90 7 53
2019 Non-visible minority 82 3 1 2 0 2 10 97 2 313

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 42 42 8 4 3 0 1 85 7 72
2020 Non-visible minority 51 35 6 4 3 0 0 86 7 349
2019 Visible minority 43 22 14 16 2 1 1 67 18 53
2019 Non-visible minority 41 34 14 7 4 0 0 75 11 315
2018 Visible minority 37 30 12 14 6 0 0 68 20 37
2018 Non-visible minority 42 34 11 6 5 0 1 77 12 270
2017 Visible minority 48 23 14 13 2 0 0 71 15 39
2017 Non-visible minority 45 32 10 8 5 0 1 77 13 311

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 42 35 13 6 3 0 1 78 9 72
2020 Non-visible minority 53 31 9 4 4 0 1 84 7 351
2019 Visible minority 43 25 26 3 4 0 0 68 6 53
2019 Non-visible minority 44 27 18 7 3 0 1 72 9 315
2018 Visible minority 31 42 15 2 8 2 0 74 10 37
2018 Non-visible minority 42 33 13 8 3 0 0 75 12 270
2017 Visible minority 49 25 17 1 8 0 0 74 10 39
2017 Non-visible minority 47 29 10 7 5 1 1 78 12 311

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 46 41 5 4 1 0 1 89 6 72
2020 Non-visible minority 49 36 9 4 2 0 0 86 6 349
2019 Visible minority 48 31 16 1 4 0 0 79 5 52
2019 Non-visible minority 42 39 11 6 1 0 0 82 7 314
2018 Visible minority 45 29 15 5 5 0 0 74 10 37
2018 Non-visible minority 42 38 10 8 2 0 0 80 10 266
2017 Visible minority 49 24 14 6 6 0 0 74 12 39
2017 Non-visible minority 47 33 11 6 3 0 0 80 9 310

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 36 35 15 6 1 5 1 76 8 73
2020 Non-visible minority 39 43 10 4 1 3 0 85 5 350
2019 Visible minority 30 32 24 6 2 6 0 66 9 54
2019 Non-visible minority 32 42 12 6 3 5 0 78 10 315
2018 Visible minority 16 43 17 4 11 5 4 65 16 37
2018 Non-visible minority 31 39 15 8 2 4 1 74 10 271
2017 Visible minority 50 16 14 9 8 3 0 68 17 38
2017 Non-visible minority 35 33 14 6 6 5 1 72 13 311

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 22 9 1 6 0 1 83 8 71
2020 Non-visible minority 60 25 4 8 2 0 1 86 10 348
2019 Visible minority 58 21 10 10 2 0 0 78 12 54
2019 Non-visible minority 56 29 7 5 2 0 0 86 7 316
2018 Visible minority 52 21 21 0 5 0 0 73 5 37
2018 Non-visible minority 51 30 8 5 4 1 1 83 9 266
2017 Visible minority 27 53 10 4 6 0 0 79 10 39
2017 Non-visible minority 57 28 7 5 2 0 1 86 6 311

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 50 30 12 0 8 0 1 81 8 73
2020 Non-visible minority 39 29 20 7 4 0 0 68 11 349
2019 Visible minority 68 24 5 0 1 1 0 94 1 53
2019 Non-visible minority 53 26 13 5 2 0 0 80 8 311
2018 Visible minority 48 35 11 5 2 0 0 82 7 37
2018 Non-visible minority 47 27 15 6 4 0 0 75 10 272
2017 Visible minority 42 24 1 3 2 0 27 90 8 39
2017 Non-visible minority 50 34 11 3 1 1 1 85 4 311

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 38 62 73
2020 Non-visible minority 40 60 350

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 58 13 10 1 0 3 14 86 2 72
2020 Non-visible minority 68 11 7 1 0 4 9 90 2 351

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Visible minority 33 32 35 72
2020 Non-visible minority 20 43 37 350
2019 Visible minority 46 13 41 54
2019 Non-visible minority 33 29 38 315
2018 Visible minority 38 26 37 37
2018 Non-visible minority 29 34 37 273
2017 Visible minority 25 45 29 39
2017 Non-visible minority 34 32 34 311

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Visible minority 6 28 67 0 0 0 24
2020 Non-visible minority 15 21 47 3 11 4 73
2019 Visible minority 0 15 47 3 30 5 21
2019 Non-visible minority 11 19 53 8 7 2 101
2018 Visible minority 0 8 62 13 6 10 14
2018 Non-visible minority 10 10 62 10 5 3 82
2017 Visible minority 5 10 59 12 0 14 14
2017 Non-visible minority 9 8 51 3 19 9 104
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 59 38 1 0 1 0 1 97 1 71
2020 Non-visible minority 63 31 3 2 1 0 0 94 3 350
2019 Visible minority 67 30 1 0 1 0 0 97 1 53
2019 Non-visible minority 57 30 10 1 1 0 0 87 3 316
2018 Visible minority 54 34 9 0 0 2 0 90 0 37
2018 Non-visible minority 61 31 5 1 1 0 0 93 2 271
2017 Visible minority 61 28 6 4 0 0 0 89 4 39
2017 Non-visible minority 55 31 8 3 2 0 0 86 5 310

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 48 36 12 3 0 1 0 85 3 71
2020 Non-visible minority 46 38 9 4 1 2 0 86 6 350
2019 Visible minority 54 37 6 1 1 1 0 91 2 54
2019 Non-visible minority 41 40 11 7 1 1 0 82 8 316
2018 Visible minority 41 38 7 6 6 2 0 81 13 37
2018 Non-visible minority 39 38 15 4 2 1 1 79 6 273
2017 Visible minority 49 19 23 2 4 2 0 70 6 39
2017 Non-visible minority 43 34 12 5 4 2 0 79 9 311

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 8 8 40 29 11 0 4 42 17 72
2020 Non-visible minority 4 19 33 27 14 1 2 43 23 351
2019 Visible minority 4 7 27 19 27 1 14 55 13 54
2019 Non-visible minority 8 16 31 26 16 1 1 43 25 314
2018 Visible minority 5 20 28 25 17 0 6 44 26 37
2018 Non-visible minority 7 19 30 28 14 1 1 43 26 268
2017 Visible minority 2 17 20 22 36 2 0 60 20 39
2017 Non-visible minority 7 20 26 19 18 1 8 41 30 309

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 3 10 14 38 24 3 8 70 14 72
2020 Non-visible minority 2 9 16 39 27 4 3 71 12 350
2019 Visible minority 3 4 11 24 42 6 10 78 8 53
2019 Non-visible minority 7 10 22 30 26 4 1 59 18 314
2018 Visible minority 9 15 18 24 28 5 0 55 26 36
2018 Non-visible minority 7 17 25 28 19 3 1 49 25 271
2017 Visible minority 2 15 15 17 42 2 7 65 19 39
2017 Non-visible minority 9 9 23 23 21 3 11 51 22 307

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 1 10 25 36 15 3 9 58 13 71
2020 Non-visible minority 4 14 27 31 18 2 3 52 19 350
2019 Visible minority 4 4 17 29 37 0 9 73 8 54
2019 Non-visible minority 6 16 28 22 22 3 3 46 24 315
2018 Visible minority 12 9 37 21 18 0 2 40 22 37
2018 Non-visible minority 7 16 32 20 16 5 3 39 26 271
2017 Visible minority 3 10 32 13 33 4 6 51 14 39
2017 Non-visible minority 12 13 24 21 18 3 10 45 28 311

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 4 3 25 38 21 0 9 65 8 73
2020 Non-visible minority 3 8 27 36 23 0 2 60 12 347
2019 Visible minority 1 4 13 22 45 1 14 78 6 54
2019 Non-visible minority 4 9 25 31 27 1 2 60 14 313
2018 Visible minority 2 2 31 38 25 0 0 64 5 36
2018 Non-visible minority 3 6 32 31 24 1 2 57 10 272
2017 Visible minority 0 1 45 27 16 2 8 49 1 39
2017 Non-visible minority 3 7 30 26 23 1 9 55 12 308

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 8 7 29 27 21 1 6 52 17 73
2020 Non-visible minority 7 16 26 23 23 1 3 49 24 348
2019 Visible minority 2 8 16 28 25 1 20 67 14 54
2019 Non-visible minority 8 18 22 26 22 2 2 50 27 314
2018 Visible minority 2 14 37 25 22 0 0 47 16 37
2018 Non-visible minority 9 21 24 23 17 2 4 42 32 272
2017 Visible minority 3 7 20 20 42 2 6 67 11 39
2017 Non-visible minority 8 15 23 16 24 2 12 47 26 309

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 3 10 22 27 22 9 7 59 15 71
2020 Non-visible minority 3 8 24 29 28 5 3 62 12 351
2019 Visible minority 8 4 18 25 24 10 11 63 15 53
2019 Non-visible minority 7 14 28 29 17 3 2 48 22 315
2018 Visible minority 7 16 30 23 21 2 0 45 24 37
2018 Non-visible minority 13 19 22 23 15 4 4 41 35 270
2017 Visible minority 7 6 20 22 37 6 2 64 14 38
2017 Non-visible minority 8 10 22 22 24 3 12 54 21 309

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 4 13 21 25 24 7 6 57 19 73
2020 Non-visible minority 4 12 26 33 21 3 2 57 16 349
2019 Visible minority 4 7 13 28 32 7 9 71 13 54
2019 Non-visible minority 6 14 26 34 19 1 1 53 20 313
2018 Visible minority 5 16 37 18 18 0 6 38 22 37
2018 Non-visible minority 9 12 33 23 16 4 2 42 23 271
2017 Visible minority 11 7 22 7 41 4 8 55 21 39
2017 Non-visible minority 8 11 29 19 21 3 10 46 21 311

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 4 14 24 23 28 0 7 55 20 72
2020 Non-visible minority 4 11 33 32 17 1 2 51 15 350
2019 Visible minority 1 13 21 21 25 6 14 57 18 54
2019 Non-visible minority 5 12 26 27 28 1 1 55 18 315

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 32 39 6 12 4 6 1 76 17 73
2020 Non-visible minority 34 37 14 7 3 4 0 74 11 345
2019 Visible minority 40 38 7 9 2 4 0 81 11 54
2019 Non-visible minority 27 35 18 12 5 3 0 64 18 313

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 56 24 12 4 2 0 3 82 6 73
2020 Non-visible minority 64 24 4 5 2 1 0 88 7 349
2019 Visible minority 61 14 12 4 4 6 0 79 8 54
2019 Non-visible minority 51 29 5 11 2 1 0 81 13 315
2018 Visible minority 47 33 13 4 3 0 0 80 7 37
2018 Non-visible minority 51 28 7 8 4 1 1 80 12 271
2017 Visible minority 64 13 11 2 8 2 0 79 10 39
2017 Non-visible minority 55 25 8 6 5 0 1 81 11 311

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 63 25 3 4 3 0 3 90 7 72
2020 Non-visible minority 70 24 3 3 1 0 0 93 4 346
2019 Visible minority 64 23 12 0 1 0 0 87 1 54
2019 Non-visible minority 61 30 4 3 2 0 0 91 5 313
2018 Visible minority 41 47 7 2 3 0 0 88 5 37
2018 Non-visible minority 60 30 4 3 1 0 1 91 5 271
2017 Visible minority 53 24 11 9 3 0 0 78 11 39
2017 Non-visible minority 60 27 5 6 2 0 1 87 8 311

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 55 29 8 2 2 1 3 88 4 71
2020 Non-visible minority 61 29 6 1 1 1 0 92 2 347
2019 Visible minority 51 31 11 5 1 1 0 83 6 54
2019 Non-visible minority 52 31 11 5 1 1 0 84 6 314
2018 Visible minority 40 40 15 0 2 2 0 82 2 37
2018 Non-visible minority 52 32 9 4 1 0 2 86 5 271

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 46 28 18 6 0 1 1 76 6 72
2020 Non-visible minority 54 34 7 2 1 2 0 90 3 350
2019 Visible minority 52 38 5 1 2 1 0 91 4 54
2019 Non-visible minority 47 36 9 3 2 3 0 85 5 315
2018 Visible minority 38 25 19 8 5 5 0 66 14 35
2018 Non-visible minority 43 41 9 2 2 3 1 87 4 271
2017 Visible minority 53 21 14 5 1 6 0 79 7 39
2017 Non-visible minority 50 31 9 5 2 2 0 83 8 311

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 36 34 9 8 5 6 3 76 14 73
2020 Non-visible minority 49 29 11 2 2 6 1 85 4 350
2019 Visible minority 43 20 15 9 4 4 5 69 14 54
2019 Non-visible minority 49 31 10 5 1 4 0 84 5 315
2018 Visible minority 41 25 13 3 9 9 0 72 14 36
2018 Non-visible minority 42 31 13 3 2 8 1 80 6 269
2017 Visible minority 22 14 16 4 4 7 32 60 14 39
2017 Non-visible minority 47 24 12 4 5 7 1 78 10 311

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 65 27 7 0 0 0 1 93 0 73
2020 Non-visible minority 71 23 3 2 1 0 0 94 3 348
2019 Visible minority 59 26 12 0 2 0 0 86 2 54
2019 Non-visible minority 63 28 7 1 1 1 0 91 2 314
2018 Visible minority 54 28 7 6 5 0 0 82 11 36
2018 Non-visible minority 56 34 6 3 2 0 0 90 5 270
2017 Visible minority 60 21 10 4 5 0 0 81 9 39
2017 Non-visible minority 57 29 7 3 3 0 1 87 6 311

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 35 26 10 8 6 5 10 72 16 73
2020 Non-visible minority 61 19 6 2 2 5 4 89 5 351

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 29 26 13 7 8 13 5 67 17 73
2020 Non-visible minority 41 27 15 3 2 11 1 77 5 351

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 24 11 4 9 3 9 73 15 73
2020 Non-visible minority 52 30 7 3 1 5 2 89 4 347

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 34 28 9 9 2 5 12 76 13 72
2020 Non-visible minority 37 28 14 6 2 8 6 75 9 350
2019 Visible minority 41 23 8 5 3 14 6 81 10 52
2019 Non-visible minority 39 22 15 9 3 9 4 70 13 316
2018 Visible minority 32 32 19 5 6 0 6 68 12 37
2018 Non-visible minority 27 32 16 10 4 6 4 66 16 270
2017 Visible minority 48 16 14 8 9 2 2 67 19 38
2017 Non-visible minority 37 25 13 8 6 5 5 70 16 311

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 38 30 15 8 4 3 1 72 13 71
2020 Non-visible minority 43 37 8 5 2 4 1 84 8 348
2019 Visible minority 50 20 9 4 8 3 6 76 13 52
2019 Non-visible minority 35 36 15 5 4 2 2 74 10 314
2018 Visible minority 39 27 11 7 10 5 0 70 18 37
2018 Non-visible minority 38 35 10 9 4 3 0 76 14 272
2017 Visible minority 50 22 12 7 5 4 0 75 13 39
2017 Non-visible minority 43 28 12 8 5 3 1 74 13 311

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 52 20 21 4 0 5 0 75 4 73
2020 Non-visible minority 48 32 11 3 1 5 0 84 5 348
2019 Visible minority 44 30 13 8 1 3 0 76 10 53
2019 Non-visible minority 35 41 16 3 3 2 0 77 6 312
2018 Visible minority 31 29 26 2 9 3 0 62 11 37
2018 Non-visible minority 31 39 20 6 2 2 0 71 8 269

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 30 31 9 8 5 11 5 73 16 72
2020 Non-visible minority 33 23 15 5 5 13 5 68 13 350
2019 Visible minority 32 10 20 12 4 8 14 54 20 54
2019 Non-visible minority 25 18 20 8 8 17 6 55 20 315
2018 Visible minority 21 19 17 12 12 19 0 49 30 36
2018 Non-visible minority 21 22 18 10 9 16 4 53 24 270
2017 Visible minority 18 9 16 7 11 10 29 45 29 39
2017 Non-visible minority 28 19 15 7 11 14 6 59 22 310

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 43 46 3 5 1 0 1 90 7 73
2020 Non-visible minority 49 40 2 6 2 0 0 89 9 349

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 32 44 11 7 2 1 2 79 10 73
2020 Non-visible minority 46 34 8 8 3 1 2 81 11 348
2019 Visible minority 59 24 2 7 1 0 6 89 9 54
2019 Non-visible minority 63 27 3 5 3 0 0 90 7 316
2017 Visible minority 63 19 11 6 1 0 0 82 7 39
2017 Non-visible minority 60 28 3 6 2 0 1 89 8 311

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 42 37 14 1 1 1 4 83 3 71
2020 Non-visible minority 52 34 7 4 2 1 1 88 5 350
2019 Visible minority 56 34 9 1 0 0 0 89 1 54
2019 Non-visible minority 63 27 7 3 1 0 0 89 4 312
2017 Visible minority 53 31 8 7 1 0 0 84 8 39
2017 Non-visible minority 63 26 6 3 1 0 1 89 4 311

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 80 16 0 0 4 0 1 96 4 73
2020 Non-visible minority 82 13 4 0 1 0 0 94 1 350
2017 Visible minority 88 7 4 1 0 0 0 95 1 39
2017 Non-visible minority 72 21 3 1 2 0 1 94 3 311

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 61 29 7 2 0 0 1 91 2 73
2020 Non-visible minority 65 20 10 3 1 2 0 86 4 350
2019 Visible minority 77 13 5 0 3 1 1 92 3 54
2019 Non-visible minority 63 22 11 3 0 1 0 86 3 316

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 12 88 73
2020 Non-visible minority 8 92 350
2019 Visible minority 10 90 54
2019 Non-visible minority 7 93 316
2018 Visible minority 20 80 37
2018 Non-visible minority 8 92 271

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 23 24 7 7 4 26 8 72 17 72
2020 Non-visible minority 25 9 11 4 2 38 11 68 12 351
2019 Visible minority 12 11 19 2 4 34 19 47 13 54
2019 Non-visible minority 21 13 12 4 3 35 12 64 13 316
2018 Visible minority 20 25 11 4 6 28 5 68 16 36
2018 Non-visible minority 20 13 16 4 4 35 8 58 14 273
2017 Visible minority 12 6 10 2 12 26 30 42 34 39
2017 Non-visible minority 24 11 13 6 4 31 11 60 18 311

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 42 25 11 7 2 8 4 77 10 72
2020 Non-visible minority 44 23 14 3 2 13 1 79 6 351
2019 Visible minority 33 18 13 0 4 31 1 75 6 54
2019 Non-visible minority 32 29 16 4 3 13 2 73 9 316
2018 Visible minority 31 22 13 7 6 20 0 67 16 36
2018 Non-visible minority 30 29 18 4 4 13 1 69 9 272
2017 Visible minority 45 10 15 5 11 12 2 64 18 39
2017 Non-visible minority 31 24 14 5 5 18 3 70 13 310

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 8 92 73
2020 Non-visible minority 4 96 351
2019 Visible minority 6 94 53
2019 Non-visible minority 5 95 316

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 26 11 16 7 0 28 12 61 12 73
2020 Non-visible minority 23 13 11 1 1 41 9 73 5 351
2019 Visible minority 18 15 14 0 1 35 16 68 3 54
2019 Non-visible minority 23 11 16 3 2 34 12 63 8 315
2018 Visible minority 26 16 15 0 5 34 5 68 8 37
2018 Non-visible minority 20 12 15 2 2 40 9 63 7 270
2017 Visible minority 12 7 12 2 5 30 33 50 18 39
2017 Non-visible minority 23 9 14 3 2 41 10 64 8 310

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 43 22 18 3 1 11 3 75 5 73
2020 Non-visible minority 46 21 15 1 1 15 1 79 3 349
2019 Visible minority 32 15 13 2 1 35 1 74 6 54
2019 Non-visible minority 36 24 20 3 1 13 4 72 4 314
2018 Visible minority 31 20 17 0 8 24 0 67 11 36
2018 Non-visible minority 33 26 20 2 2 17 1 71 5 267
2017 Visible minority 48 6 16 2 6 21 2 69 11 38
2017 Non-visible minority 40 24 11 3 2 18 2 80 6 310

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 8 92 73
2020 Non-visible minority 6 94 346

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 15 85 73
2020 Non-visible minority 9 91 347
2019 Visible minority 13 87 54
2019 Non-visible minority 19 81 316
2017 Visible minority 15 85 38
2017 Non-visible minority 19 81 311

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 29 71 10
2020 Non-visible minority 44 56 33

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 50 50 10
2020 Non-visible minority 79 21 33
2017 Non-visible minority 87 13 50

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2017 Non-visible minority 63 25 1 7 2 0 2 90 9 43

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 56 27 9 3 0 1 4 88 3 73
2020 Non-visible minority 60 26 7 2 0 3 2 91 2 348
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 50 33 4 6 3 1 3 87 9 73
2020 Non-visible minority 51 29 12 4 2 2 0 82 6 350

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 52 34 6 4 0 3 1 90 4 71
2020 Non-visible minority 53 33 7 5 1 1 0 88 5 351

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 51 30 7 5 0 4 1 86 6 70
2020 Non-visible minority 52 33 6 6 2 1 0 86 8 347

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 48 31 11 3 3 3 3 83 6 71
2020 Non-visible minority 54 29 12 3 1 2 0 85 3 349

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 64 21 8 3 0 3 1 89 3 71
2020 Non-visible minority 61 26 6 2 2 2 1 89 4 351

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 83 11 3 0 0 3 0 97 0 71
2020 Non-visible minority 83 15 1 0 0 2 0 99 0 350

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 58 25 7 6 0 1 3 87 6 73
2020 Non-visible minority 65 25 5 2 1 1 0 92 3 348

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 63 14 15 4 1 1 1 80 5 73
2020 Non-visible minority 61 27 5 5 2 1 0 88 7 350

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 58 26 8 3 0 4 1 88 3 73
2020 Non-visible minority 68 23 6 1 1 1 0 91 2 350

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 83 17 13
2020 Non-visible minority 97 3 82

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 43 8 18 13 18 0 0 51 31 11
2020 Non-visible minority 32 29 20 15 3 0 0 61 19 80

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 51 31 5 6 2 3 3 86 8 72
2020 Non-visible minority 53 35 6 3 1 1 0 89 4 351
2019 Visible minority 46 25 14 1 1 10 2 81 3 54
2019 Non-visible minority 35 37 13 7 4 4 0 75 12 314
2018 Visible minority 28 40 21 0 6 6 0 72 6 36
2018 Non-visible minority 31 45 10 6 3 3 1 80 10 272
2017 Visible minority 16 54 11 10 3 6 0 74 14 39
2017 Non-visible minority 29 33 16 5 5 11 1 70 11 310

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 49 22 6 5 7 7 5 80 13 73
2020 Non-visible minority 51 26 9 7 5 1 0 79 12 346

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 17 13 1 0 3 6 84 1 73
2020 Non-visible minority 61 25 6 3 2 2 0 88 5 350

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 37 9 4 5 1 4 81 9 73
2020 Non-visible minority 51 30 10 4 3 1 0 82 7 351
2019 Visible minority 43 23 7 8 2 16 0 79 13 54
2019 Non-visible minority 37 34 17 6 4 2 0 72 10 316
2018 Visible minority 26 37 18 3 6 6 4 70 10 36
2018 Non-visible minority 31 41 13 10 4 1 0 73 14 270
2017 Visible minority 20 43 15 10 9 3 0 65 19 39
2017 Non-visible minority 31 37 13 10 7 2 0 69 18 311

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 22 54 0 15 0 0 8 84 16 13
2020 Non-visible minority 38 39 14 10 0 0 0 76 10 82

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 34 23 25 6 8 0 4 59 15 72
2020 Non-visible minority 38 25 12 9 12 0 4 66 21 351

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 45 25 12 12 1 1 4 73 14 73
2020 Non-visible minority 50 26 16 5 2 0 0 77 7 349
2019 Visible minority 49 30 10 0 7 0 5 83 7 54
2019 Non-visible minority 49 26 11 7 6 0 1 75 14 316
2018 Visible minority 30 21 12 12 18 0 6 55 33 36
2018 Non-visible minority 42 27 17 5 7 0 2 71 12 272
2017 Visible minority 56 14 9 6 9 2 4 74 16 39
2017 Non-visible minority 34 25 22 7 11 0 3 60 18 311

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 23 29 22 13 12 0 1 52 25 72
2020 Non-visible minority 20 26 27 17 10 0 0 46 27 350
2019 Visible minority 43 34 12 2 4 0 5 81 6 54
2019 Non-visible minority 26 31 25 11 6 0 0 58 17 314
2018 Visible minority 23 31 15 19 8 0 4 56 28 36
2018 Non-visible minority 24 27 22 16 12 0 1 51 28 273
2017 Visible minority 29 44 17 4 5 0 2 74 9 39
2017 Non-visible minority 27 31 23 13 4 0 1 59 18 311

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 34 40 3 14 6 0 4 77 20 73
2020 Non-visible minority 35 30 21 9 4 1 1 66 13 347
2019 Visible minority 59 23 6 4 2 1 5 87 6 54
2019 Non-visible minority 41 30 17 7 4 0 1 72 11 314
2018 Visible minority 34 34 22 7 3 0 0 67 10 34
2018 Non-visible minority 33 30 22 8 5 0 1 64 14 271
2017 Visible minority 28 47 14 9 0 0 2 76 9 39
2017 Non-visible minority 39 31 17 9 2 0 2 71 12 310

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 28 24 17 12 13 1 4 55 27 72
2020 Non-visible minority 28 29 20 13 9 1 0 57 22 348
2019 Visible minority 49 20 15 6 3 1 5 73 10 54
2019 Non-visible minority 30 28 22 12 7 0 0 58 19 316
2018 Visible minority 34 22 14 19 8 2 0 57 28 36
2018 Non-visible minority 21 25 21 17 15 1 1 47 32 272
2017 Visible minority 25 39 14 14 5 0 2 66 20 39
2017 Non-visible minority 37 26 14 12 8 1 3 65 20 310

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 26 12 3 8 0 5 77 11 72
2020 Non-visible minority 47 25 13 7 6 0 1 74 14 349
2019 Visible minority 69 11 4 0 2 1 13 93 3 54
2019 Non-visible minority 59 17 13 3 2 2 5 81 5 315
2018 Visible minority 51 15 20 6 0 0 8 72 6 36
2018 Non-visible minority 48 25 14 5 4 1 4 76 9 270
2017 Visible minority 38 46 4 3 3 2 4 90 6 38
2017 Non-visible minority 55 20 8 5 1 0 11 84 7 311

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 33 21 23 13 7 0 3 56 21 72
2020 Non-visible minority 36 30 17 9 8 0 0 67 16 351
2019 Visible minority 49 25 15 1 4 0 6 79 5 54
2019 Non-visible minority 47 24 15 7 5 1 2 72 13 316
2018 Visible minority 40 8 19 16 10 0 8 51 28 35
2018 Non-visible minority 36 31 16 9 5 1 2 69 14 270
2017 Visible minority 32 38 10 12 5 0 4 73 17 38
2017 Non-visible minority 41 30 17 7 2 1 2 73 9 309

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 19 26 17 17 10 1 10 50 31 72
2020 Non-visible minority 36 22 18 8 8 0 7 63 18 348

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 42 34 14 3 2 1 4 80 5 73
2020 Non-visible minority 49 27 17 5 1 1 1 77 6 350
2019 Visible minority 57 14 12 5 1 0 11 79 7 53
2019 Non-visible minority 38 33 20 4 2 2 1 73 6 314
2018 Visible minority 34 35 15 4 8 0 2 71 13 36
2018 Non-visible minority 39 30 16 8 4 1 1 71 12 269
2017 Visible minority 52 19 14 8 4 0 4 74 12 38
2017 Non-visible minority 41 29 15 7 4 0 3 73 11 309

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 30 38 11 10 5 1 4 72 16 73
2020 Non-visible minority 37 34 18 8 3 0 0 71 11 348
2019 Visible minority 59 18 6 5 2 0 9 85 8 54
2019 Non-visible minority 37 35 12 11 5 1 0 72 16 314
2018 Visible minority 32 34 26 2 6 0 0 66 8 36
2018 Non-visible minority 31 32 18 12 5 1 1 64 18 270
2017 Visible minority 55 17 13 4 4 0 7 77 8 38
2017 Non-visible minority 36 27 20 10 4 0 2 65 15 309

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 44 29 14 4 3 1 5 78 7 73
2020 Non-visible minority 50 29 12 7 1 0 0 79 9 350
2019 Visible minority 51 24 7 5 2 1 9 84 8 54
2019 Non-visible minority 44 29 11 9 4 1 1 75 14 313
2018 Visible minority 21 42 23 2 10 0 2 64 13 36
2018 Non-visible minority 37 32 16 8 5 1 1 71 13 270
2017 Visible minority 58 11 12 3 12 0 4 72 16 38
2017 Non-visible minority 42 25 15 11 4 0 2 69 16 309

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 49 25 13 3 3 3 4 79 7 73
2020 Non-visible minority 63 22 9 4 2 0 1 85 6 350
2019 Visible minority 59 13 8 5 4 0 11 81 10 54
2019 Non-visible minority 53 23 12 5 5 1 1 77 10 314

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 31 31 23 6 4 3 3 65 11 73
2020 Non-visible minority 31 36 20 10 4 0 0 66 14 351

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 26 37 20 10 4 1 1 65 15 73
2020 Non-visible minority 45 31 13 7 3 0 0 77 10 351
2019 Visible minority 53 26 9 1 1 0 9 88 3 53
2019 Non-visible minority 52 29 10 4 4 1 1 82 9 312
2018 Visible minority 44 19 25 5 3 0 4 66 8 35
2018 Non-visible minority 40 31 17 6 3 1 1 73 9 268
2017 Visible minority 70 11 6 7 1 0 4 85 9 38
2017 Non-visible minority 51 25 12 7 2 0 3 78 10 307

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 41 30 18 2 3 0 6 76 5 73
2020 Non-visible minority 56 26 10 4 3 1 1 83 6 350
2019 Visible minority 65 10 10 2 1 1 10 85 4 54
2019 Non-visible minority 75 13 6 1 2 2 1 91 3 312
2018 Visible minority 50 29 17 0 0 0 4 83 0 35
2018 Non-visible minority 68 18 5 5 2 1 1 88 6 268
2017 Visible minority 65 19 11 2 1 0 2 85 3 39
2017 Non-visible minority 66 23 5 1 3 0 2 91 4 311

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 27 38 23 6 3 0 3 67 9 73
2020 Non-visible minority 37 39 15 7 2 0 1 77 8 349

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 64 21 4 0 2 0 9 94 2 73
2020 Non-visible minority 76 14 5 1 1 1 4 94 2 350
2019 Visible minority 76 6 3 0 1 2 12 96 1 54
2019 Non-visible minority 84 6 2 2 2 1 4 94 4 313
2018 Visible minority 66 13 8 2 0 4 6 88 3 36
2018 Non-visible minority 83 8 3 0 1 2 3 95 2 269

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 68 14 5 3 3 1 6 88 6 72
2020 Non-visible minority 86 5 3 1 2 0 3 95 3 348
2019 Visible minority 66 13 4 4 2 0 11 89 7 54
2019 Non-visible minority 81 6 6 1 1 1 3 91 2 315
2018 Visible minority 66 5 11 3 3 2 9 80 7 36
2018 Non-visible minority 76 10 5 1 1 1 5 91 3 268
2017 Visible minority 75 2 4 5 7 4 2 82 13 39
2017 Non-visible minority 81 8 3 2 2 1 3 93 4 311

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 67 21 4 3 2 0 3 90 5 72
2020 Non-visible minority 75 15 6 1 1 0 2 92 2 351
2019 Visible minority 61 23 2 4 0 0 11 93 4 54
2019 Non-visible minority 60 25 8 2 2 0 2 87 5 314
2018 Visible minority 57 25 7 0 6 0 5 86 7 35
2018 Non-visible minority 63 24 7 3 1 0 2 89 4 270
2017 Visible minority 63 17 8 2 5 0 4 84 8 39
2017 Non-visible minority 64 18 9 3 2 0 3 85 5 310

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 72 10 12 1 2 0 3 84 3 73
2020 Non-visible minority 74 13 6 4 2 0 1 88 6 350
2019 Visible minority 64 9 6 5 5 0 11 82 11 54
2019 Non-visible minority 65 13 13 4 3 0 2 80 7 311
2018 Visible minority 64 17 5 3 6 0 5 85 9 35
2018 Non-visible minority 58 21 10 5 4 0 2 81 9 270
2017 Visible minority 68 12 2 6 7 1 4 84 14 39
2017 Non-visible minority 67 15 8 4 4 0 2 83 8 308

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 63 4 6 3 0 0 24 89 4 72
2020 Non-visible minority 68 8 5 1 1 0 17 91 2 351
2019 Visible minority 70 7 5 1 0 0 17 93 1 54
2019 Non-visible minority 61 8 6 1 0 0 23 91 1 311
2018 Visible minority 59 11 5 0 0 3 23 94 0 33
2018 Non-visible minority 54 11 5 1 1 1 27 90 3 269
2017 Visible minority 63 8 5 0 5 0 18 88 6 39
2017 Non-visible minority 60 7 6 2 0 0 25 89 3 311

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 71 10 5 0 3 1 9 91 3 73
2020 Non-visible minority 73 15 5 2 0 0 4 92 2 351
2019 Visible minority 77 5 1 0 5 0 12 93 5 54
2019 Non-visible minority 74 12 7 1 0 1 4 91 1 315
2018 Visible minority 68 20 5 0 4 0 2 91 4 35
2018 Non-visible minority 69 15 7 2 0 0 7 90 2 269
2017 Visible minority 73 12 5 0 2 2 6 92 3 39
2017 Non-visible minority 74 14 4 2 1 1 5 93 3 309

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 68 18 0 6 5 1 3 89 11 73
2020 Non-visible minority 76 11 5 3 2 0 2 90 5 350
2019 Visible minority 71 6 6 1 5 0 12 87 7 54
2019 Non-visible minority 77 12 7 0 2 0 1 90 3 314
2018 Visible minority 71 7 5 2 5 0 9 86 8 35
2018 Non-visible minority 81 6 4 2 3 1 4 91 5 270
2017 Visible minority 69 12 2 6 4 0 7 87 11 39
2017 Non-visible minority 72 15 4 2 2 0 3 91 5 311

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 51 23 20 3 1 1 1 76 4 73
2020 Non-visible minority 48 28 16 3 3 0 1 78 6 350
2019 Visible minority 71 14 4 1 0 0 11 95 1 54
2019 Non-visible minority 55 26 12 4 1 0 1 83 5 313
2018 Visible minority 65 21 8 0 0 0 7 91 0 35
2018 Non-visible minority 51 29 14 2 1 0 2 83 3 270
2017 Visible minority 75 10 8 4 1 0 2 87 5 39
2017 Non-visible minority 58 25 11 4 1 0 2 85 4 310

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 29 39 24 6 1 1 0 69 7 73
2020 Non-visible minority 31 43 18 5 2 0 0 74 7 351

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 15 42 28 6 5 0 2 59 12 73
2020 Non-visible minority 19 31 36 11 3 0 0 50 14 351
2019 Visible minority 35 42 17 3 4 0 0 77 6 54
2019 Non-visible minority 26 36 25 10 2 1 0 63 11 316
2018 Visible minority 34 23 32 9 2 0 0 57 11 36
2018 Non-visible minority 18 35 32 13 2 0 0 52 15 272
2017 Visible minority 38 14 32 7 4 0 4 55 11 39
2017 Non-visible minority 14 38 35 9 3 1 1 53 12 311

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 6 14 45 26 8 1 0 34 21 72
2020 Non-visible minority 10 14 40 22 14 0 0 36 24 348
2019 Visible minority 9 9 25 23 28 1 6 54 19 53
2019 Non-visible minority 8 9 37 26 17 1 0 44 18 311
2018 Visible minority 5 12 31 32 19 0 0 52 17 35
2018 Non-visible minority 7 16 37 24 15 1 0 39 23 268
2017 Visible minority 8 12 16 54 6 0 4 63 21 39
2017 Non-visible minority 6 11 32 33 17 0 1 50 18 308
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 20 50 27 3 71 29 72
2020 Non-visible minority 17 64 17 1 79 21 351

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 49 51 14
2020 Non-visible minority 60 40 60

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 37 19 12 10 3 5 14 70 16 71
2020 Non-visible minority 45 18 12 6 5 2 12 73 13 351
2019 Visible minority 47 14 9 4 4 5 18 79 9 54
2019 Non-visible minority 45 13 15 8 8 0 11 65 18 312
2018 Visible minority 59 8 13 6 7 2 5 72 14 37
2018 Non-visible minority 49 12 14 10 7 1 7 66 18 270

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 13 30 15 36 0 0 6 46 38 14
2020 Non-visible minority 39 21 16 7 13 0 6 63 21 60

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 7 20 34 7 26 0 6 28 35 14
2020 Non-visible minority 14 18 17 10 23 0 18 39 41 59
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