2020 Public Service Employee Survey Results by Theme for Administrative Tribunals Support Service of Canada by Question 109. In total, how many years have you been working in your current department or agency?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 51 33 11 3 2 0 0 84 5 157
2020 3 to 10 years in current department or agency 45 36 9 7 3 0 0 81 9 190
2019 Less than 3 years in current department or agency 39 40 13 4 4 0 0 79 8 136
2019 3 to 10 years in current department or agency 44 34 7 9 6 0 0 78 15 177
2018 Less than 3 years in current department or agency 45 42 5 7 1 0 0 87 8 125
2018 3 to 10 years in current department or agency 30 43 16 8 4 0 0 73 12 156
2018 11 to 20 years in current department or agency 52 32 12 4 0 0 0 84 4 20
2018 More than 20 years in current department or agency 37 53 0 0 9 0 0 91 9 10
2017 Less than 3 years in current department or agency 30 44 12 9 5 0 0 74 14 158
2017 3 to 10 years in current department or agency 32 46 10 5 7 0 0 78 12 150
2017 11 to 20 years in current department or agency 44 39 7 11 0 0 0 82 11 28

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 53 36 7 2 2 0 0 89 4 157
2020 3 to 10 years in current department or agency 41 39 10 5 4 0 0 80 10 192
2019 Less than 3 years in current department or agency 52 35 8 4 1 0 0 87 5 135
2019 3 to 10 years in current department or agency 38 31 13 12 5 0 0 69 18 176
2018 Less than 3 years in current department or agency 53 32 10 1 2 1 0 86 4 124
2018 3 to 10 years in current department or agency 32 38 15 8 7 0 0 70 15 156
2018 11 to 20 years in current department or agency 44 48 8 0 0 0 0 92 0 22
2018 More than 20 years in current department or agency 37 38 0 0 9 15 0 89 11 10
2017 Less than 3 years in current department or agency 53 25 11 6 4 1 0 79 10 158
2017 3 to 10 years in current department or agency 34 37 10 9 10 1 0 71 18 149
2017 11 to 20 years in current department or agency 40 37 10 0 13 0 0 77 13 27

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 52 38 7 1 2 0 0 90 3 155
2020 3 to 10 years in current department or agency 56 33 9 1 1 0 0 89 2 191
2019 Less than 3 years in current department or agency 52 34 9 4 1 0 0 85 5 135
2019 3 to 10 years in current department or agency 57 27 8 6 2 0 0 84 8 174
2018 Less than 3 years in current department or agency 55 30 10 2 2 0 0 85 4 125
2018 3 to 10 years in current department or agency 52 31 13 3 1 0 0 83 3 154
2018 11 to 20 years in current department or agency 69 27 4 0 0 0 0 96 0 21
2018 More than 20 years in current department or agency 100 0 0 0 0 0 0 100 0 10
2017 Less than 3 years in current department or agency 56 30 8 4 2 0 0 86 6 157
2017 3 to 10 years in current department or agency 51 36 7 3 3 0 0 87 6 150
2017 11 to 20 years in current department or agency 62 35 0 4 0 0 0 96 4 29

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 55 31 11 1 1 0 0 86 2 158
2020 3 to 10 years in current department or agency 51 36 7 4 3 0 0 87 7 192
2019 Less than 3 years in current department or agency 47 39 7 3 1 0 2 89 4 136
2019 3 to 10 years in current department or agency 45 32 12 6 5 0 0 77 11 177
2018 Less than 3 years in current department or agency 55 33 7 3 2 0 0 88 5 125
2018 3 to 10 years in current department or agency 38 40 14 4 4 0 0 78 8 155
2018 11 to 20 years in current department or agency 60 27 8 4 0 0 0 88 4 22
2018 More than 20 years in current department or agency 81 9 9 0 0 0 0 91 0 10
2017 Less than 3 years in current department or agency 54 27 9 7 3 0 0 81 10 158
2017 3 to 10 years in current department or agency 39 40 10 5 5 1 0 80 10 148
2017 11 to 20 years in current department or agency 45 46 0 8 0 0 0 92 8 29

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 66 20 9 2 0 2 1 88 2 156
2020 3 to 10 years in current department or agency 52 27 9 8 4 0 0 79 12 190
2019 Less than 3 years in current department or agency 59 27 10 4 1 0 0 85 5 136
2019 3 to 10 years in current department or agency 38 32 14 8 6 2 0 72 14 177
2018 Less than 3 years in current department or agency 57 29 9 3 2 0 0 86 5 125
2018 3 to 10 years in current department or agency 28 36 22 9 5 1 0 64 14 155
2018 11 to 20 years in current department or agency 34 38 20 9 0 0 0 72 9 21
2018 More than 20 years in current department or agency 18 63 19 0 0 0 0 81 0 10
2017 Less than 3 years in current department or agency 59 19 10 6 6 1 0 78 12 157
2017 3 to 10 years in current department or agency 32 34 21 7 6 1 0 66 13 150
2017 11 to 20 years in current department or agency 31 33 14 7 16 0 0 63 23 28

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 65 24 9 2 1 0 1 89 3 155
2020 3 to 10 years in current department or agency 50 32 9 5 4 0 0 82 9 190
2019 Less than 3 years in current department or agency 54 29 12 3 2 0 0 84 5 136
2019 3 to 10 years in current department or agency 37 33 14 10 5 1 0 70 16 176
2018 Less than 3 years in current department or agency 55 33 5 5 2 0 0 89 7 125
2018 3 to 10 years in current department or agency 27 35 19 14 4 1 0 62 18 154
2018 11 to 20 years in current department or agency 31 40 21 9 0 0 0 70 9 20
2018 More than 20 years in current department or agency 18 63 19 0 0 0 0 81 0 10
2017 Less than 3 years in current department or agency 58 18 13 5 6 1 0 76 11 158
2017 3 to 10 years in current department or agency 33 37 17 6 7 0 0 70 13 150
2017 11 to 20 years in current department or agency 33 31 9 18 8 0 0 65 26 29

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 51 20 15 4 6 4 1 74 10 156
2020 3 to 10 years in current department or agency 48 23 16 5 5 2 1 73 11 190
2019 Less than 3 years in current department or agency 47 18 21 6 7 1 0 65 13 136
2019 3 to 10 years in current department or agency 39 23 15 11 10 3 0 63 21 177
2018 Less than 3 years in current department or agency 42 26 17 9 5 1 0 69 14 126
2018 3 to 10 years in current department or agency 28 14 31 15 10 1 1 43 26 155
2018 11 to 20 years in current department or agency 40 35 9 8 0 4 3 82 9 21
2018 More than 20 years in current department or agency 62 9 19 0 0 0 9 79 0 10
2017 Less than 3 years in current department or agency 39 21 10 8 11 10 2 68 21 158
2017 3 to 10 years in current department or agency 29 25 21 11 11 3 0 56 22 150
2017 11 to 20 years in current department or agency 39 18 15 16 12 0 0 57 28 29
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 59 17 13 2 1 2 7 84 3 158
2020 3 to 10 years in current department or agency 60 26 5 5 1 0 3 89 6 191
2019 Less than 3 years in current department or agency 51 30 12 1 1 0 5 86 1 136
2019 3 to 10 years in current department or agency 47 21 15 3 7 0 7 73 10 177

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 69 19 5 2 3 1 1 90 5 157
2020 3 to 10 years in current department or agency 53 30 10 4 3 0 0 82 8 192
2019 Less than 3 years in current department or agency 59 28 7 4 1 0 0 88 6 135
2019 3 to 10 years in current department or agency 43 27 12 10 6 0 2 71 16 177
2018 Less than 3 years in current department or agency 56 37 4 1 1 1 0 94 2 123
2018 3 to 10 years in current department or agency 34 37 13 9 4 1 1 73 14 154
2018 11 to 20 years in current department or agency 45 45 10 0 0 0 0 90 0 22
2018 More than 20 years in current department or agency 37 44 9 9 0 0 0 81 9 10
2017 Less than 3 years in current department or agency 63 19 9 3 5 1 1 83 8 157
2017 3 to 10 years in current department or agency 40 35 10 6 7 1 0 76 14 150
2017 11 to 20 years in current department or agency 57 24 4 5 9 0 0 82 14 29

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 75 15 4 4 1 1 1 91 5 158
2020 3 to 10 years in current department or agency 70 17 6 5 2 0 0 87 7 191
2019 Less than 3 years in current department or agency 58 26 8 6 2 0 0 84 8 136
2019 3 to 10 years in current department or agency 48 28 10 5 6 1 2 78 12 176
2018 Less than 3 years in current department or agency 65 25 6 2 2 0 0 90 4 123
2018 3 to 10 years in current department or agency 43 29 14 8 5 1 1 73 13 154
2018 11 to 20 years in current department or agency 41 37 12 10 0 0 0 77 10 22
2018 More than 20 years in current department or agency 37 38 24 0 0 0 0 76 0 10
2017 Less than 3 years in current department or agency 67 17 8 4 4 0 0 84 8 158
2017 3 to 10 years in current department or agency 55 24 8 9 5 0 0 79 13 150
2017 11 to 20 years in current department or agency 64 24 3 0 9 0 0 89 9 29

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 59 20 9 1 1 9 1 87 3 158
2020 3 to 10 years in current department or agency 50 32 8 4 3 3 0 85 7 191
2019 Less than 3 years in current department or agency 52 29 11 3 1 4 0 84 4 136
2019 3 to 10 years in current department or agency 33 36 11 10 4 5 0 73 15 176
2018 Less than 3 years in current department or agency 49 30 9 4 0 8 0 85 5 124
2018 3 to 10 years in current department or agency 30 37 14 9 6 4 0 69 16 157
2018 11 to 20 years in current department or agency 33 39 19 8 0 0 0 72 8 21
2018 More than 20 years in current department or agency 18 28 19 10 0 25 0 62 13 10
2017 Less than 3 years in current department or agency 50 23 5 7 4 10 0 81 13 158
2017 3 to 10 years in current department or agency 27 37 15 10 7 4 0 66 17 150
2017 11 to 20 years in current department or agency 32 25 14 9 20 0 0 57 29 29

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 56 26 9 3 3 3 1 85 6 157
2020 3 to 10 years in current department or agency 44 37 8 8 3 1 0 82 11 191
2019 Less than 3 years in current department or agency 44 34 9 9 2 2 0 79 11 136
2019 3 to 10 years in current department or agency 34 33 11 11 7 3 0 69 19 175
2018 Less than 3 years in current department or agency 46 29 8 9 3 5 0 79 13 126
2018 3 to 10 years in current department or agency 25 34 18 12 8 2 0 60 21 157
2018 11 to 20 years in current department or agency 19 50 17 0 13 0 0 70 13 20
2018 More than 20 years in current department or agency 18 24 48 10 0 0 0 43 10 10
2017 Less than 3 years in current department or agency 52 23 8 6 6 6 0 79 12 157
2017 3 to 10 years in current department or agency 27 32 19 10 10 1 0 60 20 150
2017 11 to 20 years in current department or agency 25 27 11 18 19 0 0 53 36 29

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 50 26 11 3 1 8 1 83 5 158
2020 3 to 10 years in current department or agency 38 38 12 8 4 1 0 77 11 191
2019 Less than 3 years in current department or agency 37 33 11 9 5 5 0 74 15 136
2019 3 to 10 years in current department or agency 26 31 19 11 9 4 0 60 21 176
2018 Less than 3 years in current department or agency 36 29 12 12 4 6 0 70 17 123
2018 3 to 10 years in current department or agency 18 27 27 15 10 4 0 46 26 157
2018 11 to 20 years in current department or agency 19 55 14 0 8 4 0 77 9 21
2018 More than 20 years in current department or agency 18 24 38 19 0 0 0 43 19 10
2017 Less than 3 years in current department or agency 43 23 11 7 6 9 0 73 15 157
2017 3 to 10 years in current department or agency 18 25 27 13 12 5 0 45 26 150
2017 11 to 20 years in current department or agency 22 35 0 12 22 8 0 62 38 29

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 48 32 8 5 2 5 1 84 7 158
2020 3 to 10 years in current department or agency 31 38 13 10 5 2 0 70 16 191
2019 Less than 3 years in current department or agency 32 37 18 8 3 2 0 71 11 136
2019 3 to 10 years in current department or agency 23 35 12 20 10 0 0 58 30 176
2018 Less than 3 years in current department or agency 36 40 6 13 4 1 0 77 17 126
2018 3 to 10 years in current department or agency 15 31 18 25 9 2 0 46 35 157
2018 11 to 20 years in current department or agency 19 44 15 13 8 0 0 63 21 21
2018 More than 20 years in current department or agency 18 25 28 19 9 0 0 43 28 10
2017 Less than 3 years in current department or agency 40 31 8 8 6 7 0 77 15 158
2017 3 to 10 years in current department or agency 16 33 16 15 17 2 0 50 33 149
2017 11 to 20 years in current department or agency 17 24 29 8 22 0 0 42 29 29
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 53 32 10 1 3 1 0 86 4 157
2020 3 to 10 years in current department or agency 40 41 10 4 5 0 0 80 9 192
2019 Less than 3 years in current department or agency 49 32 10 5 1 0 2 83 7 136
2019 3 to 10 years in current department or agency 35 32 16 11 5 0 0 67 17 176
2018 Less than 3 years in current department or agency 49 30 9 11 0 1 0 80 11 124
2018 3 to 10 years in current department or agency 27 40 11 13 9 0 0 67 22 156
2018 11 to 20 years in current department or agency 40 43 12 4 0 0 0 83 4 21
2018 More than 20 years in current department or agency 28 63 9 0 0 0 0 91 0 10
2017 Less than 3 years in current department or agency 49 30 10 4 6 1 0 80 10 158
2017 3 to 10 years in current department or agency 28 39 14 8 10 1 0 68 18 150
2017 11 to 20 years in current department or agency 47 28 11 5 8 0 0 75 14 28

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 50 39 7 1 2 1 0 89 4 157
2020 3 to 10 years in current department or agency 43 40 8 5 3 0 0 84 8 192
2019 Less than 3 years in current department or agency 56 28 8 4 1 0 2 87 5 134
2019 3 to 10 years in current department or agency 38 41 10 8 3 0 1 79 11 176
2018 Less than 3 years in current department or agency 41 40 11 5 4 0 0 81 8 125
2018 3 to 10 years in current department or agency 33 34 15 12 6 0 1 67 17 156
2018 11 to 20 years in current department or agency 48 30 18 0 4 0 0 78 4 22
2018 More than 20 years in current department or agency 37 53 9 0 0 0 0 91 0 10
2017 Less than 3 years in current department or agency 53 26 8 10 3 1 0 79 13 157
2017 3 to 10 years in current department or agency 28 43 10 12 6 0 0 72 18 149
2017 11 to 20 years in current department or agency 44 34 4 14 4 0 0 78 18 28

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 61 22 9 3 2 0 3 85 6 157
2020 3 to 10 years in current department or agency 52 34 7 4 2 0 0 86 6 192
2019 Less than 3 years in current department or agency 49 29 12 6 3 0 1 79 9 136
2019 3 to 10 years in current department or agency 36 33 9 8 10 0 4 72 19 177
2018 Less than 3 years in current department or agency 58 26 11 4 0 0 2 85 4 123
2018 3 to 10 years in current department or agency 30 44 10 8 6 1 1 76 14 154
2018 11 to 20 years in current department or agency 44 40 12 4 0 0 0 84 4 22
2018 More than 20 years in current department or agency 37 28 19 0 0 15 0 77 0 10
2017 Less than 3 years in current department or agency 44 25 10 5 6 2 8 76 12 157
2017 3 to 10 years in current department or agency 43 32 7 8 8 0 2 76 17 150
2017 11 to 20 years in current department or agency 55 30 11 0 4 0 0 85 4 29

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 48 40 3 5 3 1 1 89 8 158
2020 3 to 10 years in current department or agency 43 38 10 6 3 0 0 81 9 188
2019 Less than 3 years in current department or agency 39 43 4 13 1 0 1 82 14 135
2019 3 to 10 years in current department or agency 40 41 8 5 3 0 2 83 9 177
2018 Less than 3 years in current department or agency 47 37 5 9 2 0 0 84 12 124
2018 3 to 10 years in current department or agency 31 44 7 12 4 0 1 76 16 154
2018 11 to 20 years in current department or agency 43 35 9 4 0 0 10 86 5 22
2018 More than 20 years in current department or agency 47 19 0 19 0 0 15 77 23 10
2017 Less than 3 years in current department or agency 54 28 5 8 4 0 1 82 12 158
2017 3 to 10 years in current department or agency 41 34 9 11 6 0 0 75 17 150
2017 11 to 20 years in current department or agency 38 50 4 8 0 0 0 88 8 29

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 67 15 12 1 1 2 3 86 2 157
2020 3 to 10 years in current department or agency 60 25 10 3 2 0 1 86 4 192

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 52 28 12 2 3 4 0 83 5 157
2020 3 to 10 years in current department or agency 38 38 10 7 6 0 0 77 13 192
2019 Less than 3 years in current department or agency 43 30 13 7 3 5 0 77 10 135
2019 3 to 10 years in current department or agency 30 35 14 9 12 1 0 65 21 174
2018 Less than 3 years in current department or agency 45 33 7 8 2 4 1 82 11 125
2018 3 to 10 years in current department or agency 20 34 18 14 13 1 1 55 27 156
2018 11 to 20 years in current department or agency 20 52 15 13 0 0 0 72 13 21
2018 More than 20 years in current department or agency 28 54 19 0 0 0 0 81 0 10
2017 Less than 3 years in current department or agency 45 20 9 5 6 15 1 77 13 158
2017 3 to 10 years in current department or agency 32 21 15 17 13 3 0 55 30 150
2017 11 to 20 years in current department or agency 40 34 0 10 11 5 0 78 22 28

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 41 24 11 9 5 6 4 72 16 157
2020 3 to 10 years in current department or agency 30 25 16 12 13 1 2 57 26 191
2019 Less than 3 years in current department or agency 27 32 10 12 7 8 3 66 22 135
2019 3 to 10 years in current department or agency 24 21 15 12 21 3 5 48 36 176
2018 Less than 3 years in current department or agency 31 36 9 9 7 7 0 72 18 125
2018 3 to 10 years in current department or agency 11 24 15 22 23 2 4 37 47 157
2018 11 to 20 years in current department or agency 20 30 32 8 0 0 10 56 9 22
2018 More than 20 years in current department or agency 28 19 35 19 0 0 0 47 19 10
2017 Less than 3 years in current department or agency 31 27 12 10 13 4 3 63 25 157
2017 3 to 10 years in current department or agency 20 18 13 18 25 2 5 40 46 150
2017 11 to 20 years in current department or agency 18 28 9 16 22 4 3 49 40 29

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 59 19 11 6 2 0 2 80 8 158
2020 3 to 10 years in current department or agency 54 19 13 5 4 1 4 77 9 192
2019 Less than 3 years in current department or agency 64 25 6 2 3 0 1 89 5 136
2019 3 to 10 years in current department or agency 55 20 11 6 3 1 3 79 10 176

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 60 23 11 1 2 2 1 85 3 158
2020 3 to 10 years in current department or agency 63 20 10 2 1 1 3 87 3 191
2019 Less than 3 years in current department or agency 63 18 8 2 3 2 4 86 6 135
2019 3 to 10 years in current department or agency 58 14 11 6 3 3 4 78 10 176

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 84 6 4 1 1 2 1 93 3 158
2020 3 to 10 years in current department or agency 77 8 5 1 2 3 4 91 3 192
2019 Less than 3 years in current department or agency 87 3 2 0 3 1 5 94 3 134
2019 3 to 10 years in current department or agency 74 8 4 3 2 6 5 91 5 176

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 82 6 3 0 1 1 6 96 1 158
2020 3 to 10 years in current department or agency 81 6 2 0 2 2 7 96 2 192
2019 Less than 3 years in current department or agency 86 1 2 1 1 1 8 96 2 133
2019 3 to 10 years in current department or agency 83 6 1 0 1 3 7 98 1 176

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 55 34 6 2 3 0 0 89 5 157
2020 3 to 10 years in current department or agency 46 38 6 7 3 0 0 84 10 191
2019 Less than 3 years in current department or agency 50 31 10 7 1 1 0 82 8 135
2019 3 to 10 years in current department or agency 35 37 13 11 4 0 0 72 15 176
2018 Less than 3 years in current department or agency 53 29 7 7 2 1 1 83 10 125
2018 3 to 10 years in current department or agency 31 39 14 8 7 0 0 71 15 156
2018 11 to 20 years in current department or agency 50 27 8 4 11 0 0 77 15 21
2018 More than 20 years in current department or agency 47 34 9 0 9 0 0 81 9 10
2017 Less than 3 years in current department or agency 50 28 11 9 2 0 1 79 10 158
2017 3 to 10 years in current department or agency 36 35 11 11 7 0 0 70 18 150
2017 11 to 20 years in current department or agency 43 34 4 7 12 0 0 77 19 29

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 57 31 5 3 4 0 1 88 6 157
2020 3 to 10 years in current department or agency 46 33 13 5 4 0 0 79 9 192
2019 Less than 3 years in current department or agency 52 23 15 6 2 0 2 76 9 135
2019 3 to 10 years in current department or agency 42 28 20 7 3 0 0 70 10 176
2018 Less than 3 years in current department or agency 48 29 15 6 1 1 0 78 7 124
2018 3 to 10 years in current department or agency 34 37 14 9 6 0 0 70 15 156
2018 11 to 20 years in current department or agency 51 35 3 4 6 0 0 86 10 22
2018 More than 20 years in current department or agency 47 38 15 0 0 0 0 85 0 10
2017 Less than 3 years in current department or agency 54 26 12 5 2 1 1 81 7 158
2017 3 to 10 years in current department or agency 36 33 13 9 8 1 1 70 17 150
2017 11 to 20 years in current department or agency 38 40 3 4 15 0 0 78 19 29

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 57 31 6 4 2 0 0 88 6 157
2020 3 to 10 years in current department or agency 43 41 10 3 2 0 0 84 6 191
2019 Less than 3 years in current department or agency 47 37 12 3 1 0 0 84 4 135
2019 3 to 10 years in current department or agency 38 38 13 8 3 0 0 76 11 176
2018 Less than 3 years in current department or agency 54 31 8 4 3 0 0 85 7 123
2018 3 to 10 years in current department or agency 30 41 15 11 3 0 0 71 14 154
2018 11 to 20 years in current department or agency 53 38 4 4 0 0 0 92 4 21
2018 More than 20 years in current department or agency 47 38 15 0 0 0 0 85 0 10
2017 Less than 3 years in current department or agency 55 27 9 6 2 0 0 82 8 157
2017 3 to 10 years in current department or agency 34 41 15 6 4 0 0 75 10 150
2017 11 to 20 years in current department or agency 44 33 8 8 6 0 0 77 15 29

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 43 39 11 3 0 4 1 85 3 158
2020 3 to 10 years in current department or agency 35 43 11 6 2 3 0 80 8 191
2019 Less than 3 years in current department or agency 37 41 11 4 4 3 1 81 8 136
2019 3 to 10 years in current department or agency 32 39 13 10 2 5 0 74 12 176
2018 Less than 3 years in current department or agency 38 41 8 5 1 6 2 85 6 126
2018 3 to 10 years in current department or agency 21 42 22 8 4 2 0 64 13 155
2018 11 to 20 years in current department or agency 33 43 0 8 6 0 10 84 16 22
2018 More than 20 years in current department or agency 18 29 19 24 0 9 0 52 27 10
2017 Less than 3 years in current department or agency 44 28 13 7 4 5 1 76 11 157
2017 3 to 10 years in current department or agency 24 36 18 8 9 3 2 63 18 150
2017 11 to 20 years in current department or agency 29 41 11 6 8 4 0 73 15 29

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 66 22 4 5 2 0 1 88 7 157
2020 3 to 10 years in current department or agency 58 26 5 7 3 0 0 85 10 189
2019 Less than 3 years in current department or agency 60 28 6 5 1 0 0 88 6 136
2019 3 to 10 years in current department or agency 58 27 8 5 3 0 0 84 8 177
2018 Less than 3 years in current department or agency 62 23 7 5 2 0 1 85 7 123
2018 3 to 10 years in current department or agency 45 34 11 5 5 0 0 79 10 153
2018 11 to 20 years in current department or agency 50 35 10 0 5 0 0 85 5 22
2018 More than 20 years in current department or agency 37 19 20 0 0 24 0 74 0 10
2017 Less than 3 years in current department or agency 64 19 8 6 2 1 1 85 7 158
2017 3 to 10 years in current department or agency 45 38 9 5 3 0 0 83 8 150
2017 11 to 20 years in current department or agency 43 45 10 0 3 0 0 88 3 29

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 47 28 17 5 4 0 0 74 9 158
2020 3 to 10 years in current department or agency 35 31 21 7 6 0 0 66 13 190
2019 Less than 3 years in current department or agency 54 30 7 6 4 0 0 83 9 132
2019 3 to 10 years in current department or agency 50 28 15 5 1 0 0 79 6 176
2018 Less than 3 years in current department or agency 51 31 9 8 1 0 0 82 9 125
2018 3 to 10 years in current department or agency 40 30 19 5 6 0 0 70 11 157
2018 11 to 20 years in current department or agency 58 22 12 0 4 0 3 83 4 22
2018 More than 20 years in current department or agency 63 19 9 0 9 0 0 82 9 10
2017 Less than 3 years in current department or agency 57 27 9 2 2 1 1 87 4 158
2017 3 to 10 years in current department or agency 40 41 13 5 1 0 0 81 6 150
2017 11 to 20 years in current department or agency 58 39 3 0 0 0 0 97 0 29

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 44 56 157
2020 3 to 10 years in current department or agency 40 60 192

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 67 11 7 2 0 2 11 90 2 157
2020 3 to 10 years in current department or agency 67 11 9 1 1 4 6 87 2 192

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Less than 3 years in current department or agency 22 43 35 158
2020 3 to 10 years in current department or agency 25 36 39 191
2019 Less than 3 years in current department or agency 30 26 45 136
2019 3 to 10 years in current department or agency 40 24 36 177
2018 Less than 3 years in current department or agency 29 44 27 126
2018 3 to 10 years in current department or agency 34 22 44 157
2018 11 to 20 years in current department or agency 18 46 36 22
2018 More than 20 years in current department or agency 28 38 34 10
2017 Less than 3 years in current department or agency 36 29 35 158
2017 3 to 10 years in current department or agency 35 31 34 150
2017 11 to 20 years in current department or agency 25 47 28 29

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Less than 3 years in current department or agency 3 20 60 0 16 0 35
2020 3 to 10 years in current department or agency 15 24 53 2 0 6 51
2019 Less than 3 years in current department or agency 2 27 61 0 2 8 42
2019 3 to 10 years in current department or agency 13 15 61 6 5 1 65
2018 Less than 3 years in current department or agency 0 11 70 8 11 0 37
2018 3 to 10 years in current department or agency 8 9 60 14 2 7 55
2017 Less than 3 years in current department or agency 2 8 45 2 31 14 55
2017 3 to 10 years in current department or agency 8 11 64 7 2 9 54
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 64 30 3 2 1 0 0 94 3 156
2020 3 to 10 years in current department or agency 61 34 2 2 1 0 0 95 3 191
2019 Less than 3 years in current department or agency 65 29 5 1 1 0 0 94 1 136
2019 3 to 10 years in current department or agency 53 34 9 2 2 0 0 88 3 176
2018 Less than 3 years in current department or agency 62 33 4 1 0 1 0 95 1 125
2018 3 to 10 years in current department or agency 55 34 8 1 2 0 0 89 2 156
2018 11 to 20 years in current department or agency 74 22 4 0 0 0 0 96 0 22
2018 More than 20 years in current department or agency 81 9 0 9 0 0 0 91 9 10
2017 Less than 3 years in current department or agency 58 29 9 3 1 0 0 86 5 158
2017 3 to 10 years in current department or agency 49 36 9 4 3 0 0 85 6 150
2017 11 to 20 years in current department or agency 59 28 4 4 4 0 0 87 8 28

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 55 31 9 3 1 2 0 87 4 158
2020 3 to 10 years in current department or agency 41 44 8 5 2 1 0 85 7 190
2019 Less than 3 years in current department or agency 46 37 7 8 0 1 0 85 8 136
2019 3 to 10 years in current department or agency 41 40 12 4 2 0 0 81 6 177
2018 Less than 3 years in current department or agency 45 37 8 4 1 3 1 87 5 126
2018 3 to 10 years in current department or agency 37 36 19 4 4 0 0 73 8 157
2018 11 to 20 years in current department or agency 29 51 12 8 0 0 0 80 8 22
2018 More than 20 years in current department or agency 28 44 28 0 0 0 0 72 0 10
2017 Less than 3 years in current department or agency 51 28 9 5 3 4 0 82 8 158
2017 3 to 10 years in current department or agency 33 39 18 5 5 1 0 72 10 150
2017 11 to 20 years in current department or agency 30 31 22 7 11 0 0 61 18 29

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 5 11 32 30 17 1 3 49 17 158
2020 3 to 10 years in current department or agency 5 22 36 27 8 0 1 36 28 191
2019 Less than 3 years in current department or agency 6 12 30 25 22 2 2 49 19 134
2019 3 to 10 years in current department or agency 10 16 31 26 14 0 2 41 27 177
2018 Less than 3 years in current department or agency 8 13 25 32 20 1 1 53 22 123
2018 3 to 10 years in current department or agency 5 27 33 22 12 1 0 35 32 155
2018 11 to 20 years in current department or agency 4 4 42 31 5 0 15 41 9 22
2018 More than 20 years in current department or agency 19 10 19 44 9 0 0 52 28 10
2017 Less than 3 years in current department or agency 7 14 20 22 23 2 12 53 24 158
2017 3 to 10 years in current department or agency 7 26 36 17 11 1 2 29 34 148
2017 11 to 20 years in current department or agency 8 22 27 23 16 0 4 41 31 29

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 1 8 13 37 28 6 5 74 11 158
2020 3 to 10 years in current department or agency 4 10 16 46 21 1 2 69 14 191
2019 Less than 3 years in current department or agency 3 11 14 31 31 5 5 68 16 136
2019 3 to 10 years in current department or agency 11 10 29 29 18 4 0 49 21 174
2018 Less than 3 years in current department or agency 5 16 18 24 30 5 1 58 23 125
2018 3 to 10 years in current department or agency 8 20 29 27 13 2 0 41 29 155
2018 11 to 20 years in current department or agency 4 4 34 36 14 0 8 54 9 22
2018 More than 20 years in current department or agency 19 19 9 35 9 9 0 48 42 10
2017 Less than 3 years in current department or agency 7 7 16 21 29 4 16 63 17 156
2017 3 to 10 years in current department or agency 11 13 31 26 12 3 5 41 26 148
2017 11 to 20 years in current department or agency 8 16 22 30 16 0 8 49 27 29

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 3 12 24 35 18 2 7 58 16 157
2020 3 to 10 years in current department or agency 5 16 28 33 15 1 1 50 21 191
2019 Less than 3 years in current department or agency 4 14 21 29 27 1 5 58 19 135
2019 3 to 10 years in current department or agency 10 14 33 18 17 2 5 38 26 177
2018 Less than 3 years in current department or agency 6 14 31 17 24 5 2 44 22 125
2018 3 to 10 years in current department or agency 9 17 36 23 9 3 2 34 28 155
2018 11 to 20 years in current department or agency 4 8 29 23 24 0 12 53 14 22
2018 More than 20 years in current department or agency 9 9 38 10 19 15 0 33 22 10
2017 Less than 3 years in current department or agency 8 9 20 24 21 4 14 55 21 158
2017 3 to 10 years in current department or agency 14 16 32 18 14 1 5 34 32 150
2017 11 to 20 years in current department or agency 7 16 31 18 21 4 3 42 25 29

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 4 7 25 33 26 1 5 63 11 158
2020 3 to 10 years in current department or agency 3 9 31 38 17 0 1 57 12 190
2019 Less than 3 years in current department or agency 4 7 24 33 29 1 4 64 11 135
2019 3 to 10 years in current department or agency 4 12 25 32 25 0 2 59 16 176
2018 Less than 3 years in current department or agency 3 4 23 31 35 2 2 69 7 125
2018 3 to 10 years in current department or agency 3 8 40 32 16 0 1 48 11 156
2018 11 to 20 years in current department or agency 0 4 28 44 15 0 8 65 4 22
2018 More than 20 years in current department or agency 9 0 29 38 9 15 0 55 11 10
2017 Less than 3 years in current department or agency 1 4 25 24 30 2 14 64 7 158
2017 3 to 10 years in current department or agency 4 10 33 33 16 1 4 51 15 147
2017 11 to 20 years in current department or agency 4 7 40 24 24 0 0 49 11 29

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 6 13 23 26 24 3 5 54 21 157
2020 3 to 10 years in current department or agency 9 16 29 26 19 0 1 45 25 191
2019 Less than 3 years in current department or agency 5 15 20 32 25 1 2 59 20 135
2019 3 to 10 years in current department or agency 10 21 22 25 15 1 5 43 34 176
2018 Less than 3 years in current department or agency 5 17 24 21 25 4 5 50 24 125
2018 3 to 10 years in current department or agency 12 24 28 24 12 0 1 36 36 157
2018 11 to 20 years in current department or agency 8 12 17 30 16 4 12 55 24 22
2018 More than 20 years in current department or agency 9 9 29 43 9 0 0 52 19 10
2017 Less than 3 years in current department or agency 5 9 17 18 33 3 16 62 17 158
2017 3 to 10 years in current department or agency 11 20 31 18 13 1 5 33 33 148
2017 11 to 20 years in current department or agency 3 18 25 18 26 0 11 49 23 29

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 3 8 17 26 35 6 5 68 13 158
2020 3 to 10 years in current department or agency 3 9 29 35 20 1 3 57 13 190
2019 Less than 3 years in current department or agency 5 11 25 31 22 2 5 56 17 135
2019 3 to 10 years in current department or agency 12 17 29 25 13 3 2 40 30 176
2018 Less than 3 years in current department or agency 10 15 20 23 24 6 2 51 27 124
2018 3 to 10 years in current department or agency 14 23 28 20 10 1 3 32 39 156
2018 11 to 20 years in current department or agency 4 13 19 31 17 4 12 57 20 22
2018 More than 20 years in current department or agency 28 19 0 37 0 15 0 44 56 10
2017 Less than 3 years in current department or agency 5 7 18 17 34 7 13 63 14 157
2017 3 to 10 years in current department or agency 10 13 28 32 10 0 7 45 25 148
2017 11 to 20 years in current department or agency 20 3 26 16 26 0 11 46 25 29

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 2 10 22 30 25 5 5 62 14 157
2020 3 to 10 years in current department or agency 6 15 28 34 15 2 1 50 21 191
2019 Less than 3 years in current department or agency 5 10 22 31 27 1 4 61 16 136
2019 3 to 10 years in current department or agency 8 17 28 35 12 0 0 47 25 176
2018 Less than 3 years in current department or agency 6 9 31 22 24 4 3 50 17 125
2018 3 to 10 years in current department or agency 12 14 39 21 11 3 1 33 27 156
2018 11 to 20 years in current department or agency 4 4 30 22 16 4 19 50 10 22
2018 More than 20 years in current department or agency 0 38 9 28 15 10 0 48 42 10
2017 Less than 3 years in current department or agency 8 8 22 18 27 5 13 54 19 158
2017 3 to 10 years in current department or agency 10 14 37 20 12 1 6 35 25 150
2017 11 to 20 years in current department or agency 11 14 18 14 31 4 8 51 28 29

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 4 15 24 29 23 1 4 55 20 158
2020 3 to 10 years in current department or agency 3 9 38 34 14 0 1 49 12 192
2019 Less than 3 years in current department or agency 5 17 25 21 26 1 4 49 24 136
2019 3 to 10 years in current department or agency 5 10 24 31 27 3 0 60 15 176

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 38 38 12 7 1 4 1 79 9 156
2020 3 to 10 years in current department or agency 29 38 15 10 5 2 0 69 16 191
2019 Less than 3 years in current department or agency 31 32 15 12 5 4 1 66 18 135
2019 3 to 10 years in current department or agency 26 36 15 16 5 1 0 63 22 176

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 68 20 5 4 2 0 1 88 7 156
2020 3 to 10 years in current department or agency 60 27 6 5 3 0 0 86 8 192
2019 Less than 3 years in current department or agency 61 21 4 11 2 1 0 82 13 136
2019 3 to 10 years in current department or agency 50 26 6 13 4 1 1 77 16 176
2018 Less than 3 years in current department or agency 56 31 6 4 1 2 0 88 5 125
2018 3 to 10 years in current department or agency 45 26 10 10 7 0 1 72 18 156
2018 11 to 20 years in current department or agency 62 27 4 6 0 0 0 90 6 22
2018 More than 20 years in current department or agency 38 53 9 0 0 0 0 91 0 10
2017 Less than 3 years in current department or agency 60 21 10 4 3 1 1 82 7 158
2017 3 to 10 years in current department or agency 49 28 9 7 7 0 0 78 13 150
2017 11 to 20 years in current department or agency 55 17 4 13 11 0 0 71 25 29

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 74 19 2 2 2 0 1 93 4 157
2020 3 to 10 years in current department or agency 64 27 4 3 2 0 0 91 5 188
2019 Less than 3 years in current department or agency 65 26 3 4 2 0 0 91 6 135
2019 3 to 10 years in current department or agency 56 33 6 2 3 0 1 89 4 176
2018 Less than 3 years in current department or agency 68 30 2 1 0 0 0 97 1 125
2018 3 to 10 years in current department or agency 48 38 5 5 3 0 1 86 8 156
2018 11 to 20 years in current department or agency 68 18 10 4 0 0 0 86 4 22
2018 More than 20 years in current department or agency 52 38 10 0 0 0 0 90 0 10
2017 Less than 3 years in current department or agency 64 20 6 6 2 0 1 85 9 158
2017 3 to 10 years in current department or agency 50 36 6 7 1 0 0 86 8 150
2017 11 to 20 years in current department or agency 57 23 0 17 3 0 0 80 20 29

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 65 24 6 1 1 2 1 92 2 157
2020 3 to 10 years in current department or agency 56 34 7 2 1 0 0 90 3 189
2019 Less than 3 years in current department or agency 55 31 9 3 0 1 0 88 3 134
2019 3 to 10 years in current department or agency 48 33 11 5 2 0 0 82 7 177
2018 Less than 3 years in current department or agency 58 32 5 3 1 1 1 91 4 125
2018 3 to 10 years in current department or agency 42 37 15 3 1 1 1 81 4 156
2018 11 to 20 years in current department or agency 62 24 4 0 6 0 3 89 7 22
2018 More than 20 years in current department or agency 47 28 15 9 0 0 0 76 9 10

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 57 31 7 3 0 2 1 90 3 157
2020 3 to 10 years in current department or agency 48 35 11 4 1 1 0 84 5 191
2019 Less than 3 years in current department or agency 54 32 6 3 2 2 0 89 5 135
2019 3 to 10 years in current department or agency 44 40 8 3 2 1 0 86 6 177
2018 Less than 3 years in current department or agency 51 36 6 4 0 2 1 90 4 126
2018 3 to 10 years in current department or agency 38 40 13 3 4 3 1 80 7 153
2018 11 to 20 years in current department or agency 42 49 9 0 0 0 0 91 0 21
2018 More than 20 years in current department or agency 28 44 10 0 0 19 0 88 0 10
2017 Less than 3 years in current department or agency 57 26 9 4 1 2 0 85 6 158
2017 3 to 10 years in current department or agency 43 33 12 6 4 1 0 77 10 150
2017 11 to 20 years in current department or agency 33 43 3 13 0 9 0 83 14 29

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 50 26 9 3 2 8 2 85 5 157
2020 3 to 10 years in current department or agency 47 31 12 5 2 3 0 81 7 192
2019 Less than 3 years in current department or agency 53 25 8 8 1 5 1 83 9 136
2019 3 to 10 years in current department or agency 43 36 13 3 1 3 0 82 4 176
2018 Less than 3 years in current department or agency 52 24 10 3 2 8 1 84 6 126
2018 3 to 10 years in current department or agency 34 35 15 5 3 7 1 75 9 153
2018 11 to 20 years in current department or agency 36 41 8 0 5 10 0 86 5 20
2018 More than 20 years in current department or agency 37 24 10 0 0 29 0 86 0 10
2017 Less than 3 years in current department or agency 54 19 8 4 5 9 2 81 10 158
2017 3 to 10 years in current department or agency 39 28 18 4 5 5 1 71 10 150
2017 11 to 20 years in current department or agency 28 36 21 4 4 7 0 68 9 29

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 77 20 2 1 0 0 0 97 1 156
2020 3 to 10 years in current department or agency 62 29 4 3 2 0 0 91 4 191
2019 Less than 3 years in current department or agency 73 24 3 0 1 0 0 96 1 135
2019 3 to 10 years in current department or agency 51 36 9 2 2 1 0 87 4 176
2018 Less than 3 years in current department or agency 74 22 1 3 0 0 0 96 3 125
2018 3 to 10 years in current department or agency 45 38 8 4 4 0 0 83 9 154
2018 11 to 20 years in current department or agency 38 47 15 0 0 0 0 85 0 21
2018 More than 20 years in current department or agency 43 57 0 0 0 0 0 100 0 10
2017 Less than 3 years in current department or agency 67 21 4 4 3 1 1 89 6 158
2017 3 to 10 years in current department or agency 45 39 10 3 3 0 0 84 6 150
2017 11 to 20 years in current department or agency 44 30 9 4 12 0 0 74 17 29

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 59 20 6 3 3 5 4 86 7 158
2020 3 to 10 years in current department or agency 55 21 6 4 3 4 6 85 8 192

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 43 22 13 2 3 14 2 78 6 158
2020 3 to 10 years in current department or agency 36 32 15 6 2 8 1 75 9 192

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 54 27 6 3 3 6 2 88 6 156
2020 3 to 10 years in current department or agency 47 29 8 5 2 4 4 83 8 190

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 38 24 14 5 1 7 10 75 8 157
2020 3 to 10 years in current department or agency 33 32 14 8 3 6 4 72 12 191
2019 Less than 3 years in current department or agency 45 18 15 4 2 11 4 75 7 135
2019 3 to 10 years in current department or agency 32 32 15 12 4 2 3 68 16 176
2018 Less than 3 years in current department or agency 30 32 14 9 0 9 6 73 10 125
2018 3 to 10 years in current department or agency 25 32 18 9 9 4 4 61 20 155
2018 11 to 20 years in current department or agency 41 26 10 18 0 0 4 70 19 22
2018 More than 20 years in current department or agency 28 53 19 0 0 0 0 81 0 10
2017 Less than 3 years in current department or agency 42 21 11 7 5 8 5 73 14 158
2017 3 to 10 years in current department or agency 27 31 17 9 8 3 5 63 19 149
2017 11 to 20 years in current department or agency 41 19 5 20 11 0 3 62 32 29

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 45 34 9 5 2 5 0 83 7 158
2020 3 to 10 years in current department or agency 40 36 11 6 3 3 2 79 10 189
2019 Less than 3 years in current department or agency 43 32 12 7 4 2 1 76 11 135
2019 3 to 10 years in current department or agency 37 36 15 4 6 2 2 75 10 175
2018 Less than 3 years in current department or agency 48 30 6 11 2 4 0 81 13 126
2018 3 to 10 years in current department or agency 31 37 14 8 7 2 1 70 16 156
2018 11 to 20 years in current department or agency 38 40 10 8 0 4 0 81 8 22
2018 More than 20 years in current department or agency 28 53 0 10 0 9 0 89 11 10
2017 Less than 3 years in current department or agency 50 26 10 6 3 3 1 79 10 158
2017 3 to 10 years in current department or agency 33 32 16 11 5 2 1 67 16 150
2017 11 to 20 years in current department or agency 40 27 7 11 11 4 0 70 23 29

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 52 28 12 1 1 6 0 86 2 158
2020 3 to 10 years in current department or agency 44 33 14 3 2 3 0 79 6 191
2019 Less than 3 years in current department or agency 42 34 16 5 2 1 0 77 7 135
2019 3 to 10 years in current department or agency 33 43 14 5 4 1 0 77 9 174
2018 Less than 3 years in current department or agency 43 37 13 3 1 3 0 82 4 125
2018 3 to 10 years in current department or agency 22 40 24 9 5 1 0 63 14 154
2018 11 to 20 years in current department or agency 32 41 24 4 0 0 0 72 4 22
2018 More than 20 years in current department or agency 28 9 48 0 0 15 0 44 0 10

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 37 25 14 2 2 13 6 78 5 158
2020 3 to 10 years in current department or agency 29 23 14 9 9 12 4 62 22 191
2019 Less than 3 years in current department or agency 28 22 16 9 3 18 4 64 15 136
2019 3 to 10 years in current department or agency 25 18 18 11 11 10 7 53 26 177
2018 Less than 3 years in current department or agency 29 24 13 4 4 21 6 72 10 123
2018 3 to 10 years in current department or agency 14 19 24 14 14 13 2 39 33 157
2018 11 to 20 years in current department or agency 30 23 10 17 11 9 0 59 30 21
2018 More than 20 years in current department or agency 28 19 19 9 0 25 0 62 12 10
2017 Less than 3 years in current department or agency 40 17 13 4 7 15 5 71 13 157
2017 3 to 10 years in current department or agency 16 20 20 13 13 11 7 44 32 150
2017 11 to 20 years in current department or agency 25 15 20 7 20 12 0 46 31 29

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 52 37 3 7 2 0 0 88 9 157
2020 3 to 10 years in current department or agency 47 42 2 6 3 0 0 89 9 191

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 45 35 7 6 3 3 1 83 10 157
2020 3 to 10 years in current department or agency 41 38 10 7 3 0 2 80 10 191
2019 Less than 3 years in current department or agency 72 22 2 3 1 0 0 94 4 136
2019 3 to 10 years in current department or agency 55 28 3 8 4 0 1 84 12 177
2017 Less than 3 years in current department or agency 68 22 4 4 2 0 1 91 5 158
2017 3 to 10 years in current department or agency 51 32 4 10 3 0 0 83 13 150
2017 11 to 20 years in current department or agency 52 36 5 6 0 0 0 88 6 29

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 53 28 10 5 1 3 1 84 6 156
2020 3 to 10 years in current department or agency 49 38 8 2 2 0 0 87 4 191
2019 Less than 3 years in current department or agency 62 27 5 6 1 0 0 89 6 135
2019 3 to 10 years in current department or agency 60 32 4 3 1 0 0 92 4 174
2017 Less than 3 years in current department or agency 68 21 7 3 0 0 1 90 4 158
2017 3 to 10 years in current department or agency 51 36 7 4 2 0 0 87 6 150
2017 11 to 20 years in current department or agency 58 25 7 6 4 0 0 82 11 29

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 80 16 3 1 1 0 0 96 2 157
2020 3 to 10 years in current department or agency 84 10 5 0 1 0 0 94 1 192
2017 Less than 3 years in current department or agency 76 18 3 0 1 0 1 95 2 158
2017 3 to 10 years in current department or agency 70 22 3 3 2 0 0 92 5 150
2017 11 to 20 years in current department or agency 70 26 4 0 0 0 0 96 0 29

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 69 17 7 4 0 3 0 89 4 157
2020 3 to 10 years in current department or agency 62 24 9 3 2 0 0 87 5 192
2019 Less than 3 years in current department or agency 60 26 8 4 1 1 0 86 6 136
2019 3 to 10 years in current department or agency 64 22 10 2 1 1 1 87 2 177

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 11 89 158
2020 3 to 10 years in current department or agency 8 92 191
2019 Less than 3 years in current department or agency 6 94 136
2019 3 to 10 years in current department or agency 11 89 177
2018 Less than 3 years in current department or agency 7 93 125
2018 3 to 10 years in current department or agency 12 88 157

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 3 to 10 years in current department or agency 31 69 15
2019 3 to 10 years in current department or agency 30 70 20
2018 3 to 10 years in current department or agency 45 55 19

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 49 51 18
2019 3 to 10 years in current department or agency 61 39 20
2018 3 to 10 years in current department or agency 56 44 19

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 0 100 18

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 0 100 18
2019 3 to 10 years in current department or agency 0 100 20
2018 3 to 10 years in current department or agency 0 100 19

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 0 100 18
2018 3 to 10 years in current department or agency 0 100 19

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 0 100 18
2018 3 to 10 years in current department or agency 0 100 19

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 0 100 18
2018 3 to 10 years in current department or agency 0 100 19

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 46 54 18
2019 3 to 10 years in current department or agency 52 48 20
2018 3 to 10 years in current department or agency 45 55 19

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 41 59 18
2019 3 to 10 years in current department or agency 56 44 20
2018 3 to 10 years in current department or agency 51 49 19

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 34 66 18
2019 3 to 10 years in current department or agency 51 49 20
2018 3 to 10 years in current department or agency 41 59 19

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 28 72 18
2019 3 to 10 years in current department or agency 36 64 20
2018 3 to 10 years in current department or agency 56 44 19

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 48 52 18
2019 3 to 10 years in current department or agency 38 62 20
2018 3 to 10 years in current department or agency 45 55 19

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 72 28 18
2019 3 to 10 years in current department or agency 48 52 20
2018 3 to 10 years in current department or agency 72 28 19

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 37 63 18
2019 3 to 10 years in current department or agency 42 58 20
2018 3 to 10 years in current department or agency 28 72 19

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 3 to 10 years in current department or agency 0 100 20
2018 3 to 10 years in current department or agency 0 100 19

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 0 100 18

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 0 100 18
2018 3 to 10 years in current department or agency 0 100 19

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 37 63 18
2019 3 to 10 years in current department or agency 26 74 20
2018 3 to 10 years in current department or agency 32 68 19

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 3 to 10 years in current department or agency 35 65 19

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 30 70 18

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 3 to 10 years in current department or agency 59 41 15
2019 3 to 10 years in current department or agency 70 30 20
2018 3 to 10 years in current department or agency 55 45 19

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 56 44 18

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 3 to 10 years in current department or agency 0 100 20

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 3 to 10 years in current department or agency 0 100 15

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 3 to 10 years in current department or agency 0 100 19

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 3 to 10 years in current department or agency 32 68 15
2018 3 to 10 years in current department or agency 26 74 19

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 3 to 10 years in current department or agency 33 67 15

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 3 to 10 years in current department or agency 0 100 15
2018 3 to 10 years in current department or agency 0 100 15

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 3 to 10 years in current department or agency 0 100 15

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 3 to 10 years in current department or agency 0 100 15

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 3 to 10 years in current department or agency 51 49 15

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 3 to 10 years in current department or agency 52 48 15

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 3 to 10 years in current department or agency 0 100 15

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 27 9 11 3 1 37 12 71 8 157
2020 3 to 10 years in current department or agency 23 13 12 6 4 33 9 61 18 192
2019 Less than 3 years in current department or agency 24 7 16 5 1 34 13 59 12 136
2019 3 to 10 years in current department or agency 20 17 11 4 4 33 11 65 15 177
2018 Less than 3 years in current department or agency 24 14 10 1 1 40 10 76 4 126
2018 3 to 10 years in current department or agency 18 14 20 6 7 30 6 50 19 156
2018 11 to 20 years in current department or agency 20 14 4 4 10 33 14 65 27 22
2018 More than 20 years in current department or agency 18 25 19 0 0 38 0 70 0 10
2017 Less than 3 years in current department or agency 32 9 9 2 5 31 11 70 13 158
2017 3 to 10 years in current department or agency 12 14 17 8 5 34 10 48 22 150
2017 11 to 20 years in current department or agency 15 11 12 16 15 23 8 38 45 29

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 48 18 10 1 1 19 3 84 3 157
2020 3 to 10 years in current department or agency 40 26 18 6 3 7 1 71 10 192
2019 Less than 3 years in current department or agency 38 28 11 5 2 16 1 78 8 136
2019 3 to 10 years in current department or agency 34 29 14 2 5 14 1 74 9 177
2018 Less than 3 years in current department or agency 36 29 13 3 0 18 1 80 4 126
2018 3 to 10 years in current department or agency 26 28 22 5 6 11 1 62 13 155
2018 11 to 20 years in current department or agency 31 22 17 4 14 12 0 60 21 22
2018 More than 20 years in current department or agency 28 34 9 0 10 20 0 76 12 10
2017 Less than 3 years in current department or agency 38 20 11 3 5 21 2 74 11 157
2017 3 to 10 years in current department or agency 24 27 18 8 5 15 4 63 16 150
2017 11 to 20 years in current department or agency 21 23 23 8 12 8 4 51 23 29

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 3 97 158
2020 3 to 10 years in current department or agency 5 95 192
2019 Less than 3 years in current department or agency 7 93 136
2019 3 to 10 years in current department or agency 5 95 176
2018 3 to 10 years in current department or agency 9 91 157
2018 11 to 20 years in current department or agency 0 100 22

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 3 to 10 years in current department or agency 0 100 10

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 3 to 10 years in current department or agency 0 100 10

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 3 to 10 years in current department or agency 0 100 10

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 3 to 10 years in current department or agency 0 100 10

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 3 to 10 years in current department or agency 0 100 10

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 3 to 10 years in current department or agency 0 100 10

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 3 to 10 years in current department or agency 0 100 10

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 3 to 10 years in current department or agency 0 100 10

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 3 to 10 years in current department or agency 0 100 10

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 3 to 10 years in current department or agency 0 100 10

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 3 to 10 years in current department or agency 0 100 10

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 3 to 10 years in current department or agency 0 100 10

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 3 to 10 years in current department or agency 0 100 10

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 3 to 10 years in current department or agency 0 100 10

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 3 to 10 years in current department or agency 0 100 10

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 3 to 10 years in current department or agency 49 51 10

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 26 10 12 1 0 39 12 74 2 158
2020 3 to 10 years in current department or agency 23 13 14 3 2 37 7 65 9 192
2019 Less than 3 years in current department or agency 24 10 16 1 1 31 17 66 4 136
2019 3 to 10 years in current department or agency 22 12 15 3 3 37 7 62 10 177
2018 Less than 3 years in current department or agency 25 10 11 0 0 44 11 77 0 126
2018 3 to 10 years in current department or agency 18 14 19 3 5 37 6 54 13 155
2018 11 to 20 years in current department or agency 29 13 8 0 0 34 15 83 0 21
2018 More than 20 years in current department or agency 18 15 28 0 0 38 0 54 0 10
2017 Less than 3 years in current department or agency 25 9 9 1 2 44 10 72 8 158
2017 3 to 10 years in current department or agency 20 8 18 4 1 40 9 54 11 150
2017 11 to 20 years in current department or agency 15 13 20 3 3 39 8 53 10 28

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 49 16 12 0 1 19 2 84 1 157
2020 3 to 10 years in current department or agency 42 23 20 3 1 10 1 73 5 191
2019 Less than 3 years in current department or agency 44 22 16 2 0 12 3 78 3 136
2019 3 to 10 years in current department or agency 32 23 21 2 2 17 2 69 5 175
2018 Less than 3 years in current department or agency 39 24 15 1 0 21 1 80 1 125
2018 3 to 10 years in current department or agency 27 24 22 3 5 17 2 63 10 154
2018 11 to 20 years in current department or agency 37 26 30 0 0 6 0 68 0 19
2018 More than 20 years in current department or agency 18 43 19 0 0 20 0 76 0 10
2017 Less than 3 years in current department or agency 48 19 9 2 3 17 2 83 6 157
2017 3 to 10 years in current department or agency 32 24 15 4 2 22 1 72 8 150
2017 11 to 20 years in current department or agency 18 33 24 0 3 18 4 66 3 29

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 4 96 156
2020 3 to 10 years in current department or agency 9 91 190

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 12 88 157
2020 3 to 10 years in current department or agency 9 91 190
2019 Less than 3 years in current department or agency 20 80 136
2019 3 to 10 years in current department or agency 18 82 177
2017 Less than 3 years in current department or agency 22 78 158
2017 3 to 10 years in current department or agency 17 83 149
2017 11 to 20 years in current department or agency 24 76 29

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 33 67 19
2020 3 to 10 years in current department or agency 46 54 18

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 72 28 19
2020 3 to 10 years in current department or agency 61 39 18
2019 3 to 10 years in current department or agency 92 8 29
2017 Less than 3 years in current department or agency 82 18 24
2017 3 to 10 years in current department or agency 87 13 25

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 72 13 14 0 0 0 0 86 0 14
2020 3 to 10 years in current department or agency 70 0 0 22 8 0 0 70 30 11
2019 3 to 10 years in current department or agency 60 18 14 6 0 0 3 80 6 26
2017 Less than 3 years in current department or agency 78 17 2 3 0 0 0 95 3 18
2017 3 to 10 years in current department or agency 34 43 0 13 5 0 5 81 19 22

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 62 25 4 1 0 4 4 94 2 157
2020 3 to 10 years in current department or agency 59 27 8 3 0 1 2 89 3 191
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 55 30 9 4 1 1 1 86 5 157
2020 3 to 10 years in current department or agency 47 32 11 5 4 2 0 80 9 192

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 58 32 6 2 0 2 1 92 2 158
2020 3 to 10 years in current department or agency 49 34 8 7 1 1 0 84 8 190

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 57 32 4 3 1 2 1 91 5 157
2020 3 to 10 years in current department or agency 47 33 8 9 2 1 0 81 11 188

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 56 29 9 2 1 1 1 88 3 157
2020 3 to 10 years in current department or agency 52 27 14 4 1 2 0 80 5 189

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 65 25 6 1 0 2 1 92 1 158
2020 3 to 10 years in current department or agency 58 25 8 3 3 2 1 86 7 190

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 85 11 2 0 0 3 0 98 0 158
2020 3 to 10 years in current department or agency 81 16 1 0 0 2 0 99 0 189

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 69 22 4 3 0 1 1 93 3 158
2020 3 to 10 years in current department or agency 60 29 6 2 1 1 0 90 3 190

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 65 27 6 2 0 1 0 92 2 157
2020 3 to 10 years in current department or agency 57 24 6 7 5 1 0 82 12 192

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 68 21 7 1 1 1 0 91 2 158
2020 3 to 10 years in current department or agency 64 23 8 2 2 2 0 89 3 192

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 95 5 21
2020 3 to 10 years in current department or agency 96 4 58

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 28 21 26 21 5 0 0 49 26 20
2020 3 to 10 years in current department or agency 35 28 21 11 5 0 0 63 16 56

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 54 32 6 4 1 2 1 89 5 157
2020 3 to 10 years in current department or agency 55 34 6 3 2 0 1 89 5 192
2019 Less than 3 years in current department or agency 39 33 13 4 5 6 0 76 10 135
2019 3 to 10 years in current department or agency 41 37 10 7 2 3 0 81 9 176
2018 Less than 3 years in current department or agency 31 41 12 7 2 7 1 78 9 126
2018 3 to 10 years in current department or agency 29 49 11 4 5 1 1 80 9 155
2018 11 to 20 years in current department or agency 36 44 8 12 0 0 0 80 12 22
2018 More than 20 years in current department or agency 62 19 19 0 0 0 0 81 0 10
2017 Less than 3 years in current department or agency 29 28 13 6 4 20 1 72 12 158
2017 3 to 10 years in current department or agency 28 41 17 7 7 1 0 69 14 149
2017 11 to 20 years in current department or agency 25 32 29 3 4 7 0 61 8 29

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 53 31 6 4 3 2 1 87 7 158
2020 3 to 10 years in current department or agency 47 25 9 9 7 3 1 74 17 189

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 65 23 6 2 1 2 1 91 3 158
2020 3 to 10 years in current department or agency 58 25 9 4 2 1 1 85 6 191

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 54 32 8 2 2 2 1 88 4 158
2020 3 to 10 years in current department or agency 44 31 11 7 5 0 1 76 13 192
2019 Less than 3 years in current department or agency 45 25 18 6 3 3 0 72 9 136
2019 3 to 10 years in current department or agency 33 40 13 7 4 2 0 75 12 177
2018 Less than 3 years in current department or agency 35 44 12 7 1 1 0 80 8 126
2018 3 to 10 years in current department or agency 24 41 15 11 7 2 0 67 18 154
2018 11 to 20 years in current department or agency 33 28 15 13 0 4 7 69 14 21
2018 More than 20 years in current department or agency 47 34 10 9 0 0 0 81 9 10
2017 Less than 3 years in current department or agency 41 31 11 7 6 3 0 75 14 158
2017 3 to 10 years in current department or agency 21 40 17 12 9 1 0 62 21 150
2017 11 to 20 years in current department or agency 23 36 9 15 18 0 0 58 33 29

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 29 34 22 16 0 0 0 63 16 21
2020 3 to 10 years in current department or agency 34 48 7 9 0 0 2 84 9 58
2019 Less than 3 years in current department or agency 28 49 11 4 0 8 0 83 5 26
2019 3 to 10 years in current department or agency 28 45 15 6 0 4 2 78 6 50

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 38 21 18 9 10 0 4 61 20 158
2020 3 to 10 years in current department or agency 37 25 12 9 13 0 4 65 23 192

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 41 29 21 7 2 0 1 70 9 157
2020 3 to 10 years in current department or agency 53 25 13 6 2 1 0 79 8 191
2019 Less than 3 years in current department or agency 41 30 14 8 7 0 0 71 15 136
2019 3 to 10 years in current department or agency 52 27 10 6 4 0 0 80 10 177
2018 Less than 3 years in current department or agency 42 23 15 7 12 0 1 65 19 126
2018 3 to 10 years in current department or agency 38 32 17 6 5 0 3 71 11 155
2018 11 to 20 years in current department or agency 37 27 22 0 4 0 10 71 5 22
2018 More than 20 years in current department or agency 91 9 0 0 0 0 0 100 0 10
2017 Less than 3 years in current department or agency 27 23 25 8 16 0 2 51 24 158
2017 3 to 10 years in current department or agency 38 28 16 7 7 0 4 69 15 150
2017 11 to 20 years in current department or agency 55 18 20 0 0 4 3 78 0 29

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 20 31 27 14 8 0 1 51 22 157
2020 3 to 10 years in current department or agency 17 23 27 20 13 0 0 41 32 191
2019 Less than 3 years in current department or agency 27 36 21 8 8 0 0 63 16 134
2019 3 to 10 years in current department or agency 29 31 22 11 6 0 0 60 18 177
2018 Less than 3 years in current department or agency 28 30 22 7 12 0 1 58 19 126
2018 3 to 10 years in current department or agency 18 22 24 25 11 0 1 40 36 156
2018 11 to 20 years in current department or agency 23 46 14 8 8 0 0 69 16 22
2018 More than 20 years in current department or agency 44 47 0 0 9 0 0 91 9 10
2017 Less than 3 years in current department or agency 34 35 15 10 4 1 1 70 14 158
2017 3 to 10 years in current department or agency 23 21 33 17 6 0 1 44 23 150
2017 11 to 20 years in current department or agency 25 36 25 7 3 0 4 64 10 29

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 35 33 14 12 4 1 1 70 16 157
2020 3 to 10 years in current department or agency 30 33 22 10 4 0 1 63 15 190
2019 Less than 3 years in current department or agency 48 25 16 6 5 0 0 73 11 136
2019 3 to 10 years in current department or agency 38 35 15 8 4 0 0 73 12 176
2018 Less than 3 years in current department or agency 38 28 23 3 6 0 2 67 10 125
2018 3 to 10 years in current department or agency 28 31 23 13 5 0 1 59 18 154
2018 11 to 20 years in current department or agency 30 34 24 4 4 0 3 66 9 21
2018 More than 20 years in current department or agency 37 38 15 9 0 0 0 76 9 10
2017 Less than 3 years in current department or agency 50 25 15 8 2 0 1 75 10 158
2017 3 to 10 years in current department or agency 28 34 21 12 3 0 2 63 16 149
2017 11 to 20 years in current department or agency 33 38 13 12 0 0 4 74 13 29

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 32 27 17 11 10 1 1 60 22 157
2020 3 to 10 years in current department or agency 23 29 22 16 9 0 0 53 25 190
2019 Less than 3 years in current department or agency 26 33 20 12 9 0 0 59 21 136
2019 3 to 10 years in current department or agency 34 24 22 13 7 0 0 58 20 177
2018 Less than 3 years in current department or agency 30 21 18 16 11 2 1 53 28 126
2018 3 to 10 years in current department or agency 16 25 19 23 17 0 0 41 40 155
2018 11 to 20 years in current department or agency 30 23 37 4 4 0 3 54 8 22
2018 More than 20 years in current department or agency 9 62 10 0 9 0 9 79 10 10
2017 Less than 3 years in current department or agency 47 20 14 8 6 1 3 70 15 157
2017 3 to 10 years in current department or agency 22 30 17 19 10 0 1 53 30 150
2017 11 to 20 years in current department or agency 37 36 15 3 3 0 7 78 6 29

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 52 25 12 4 4 1 2 79 8 157
2020 3 to 10 years in current department or agency 40 27 14 10 7 0 2 69 17 191
2019 Less than 3 years in current department or agency 69 14 9 2 3 2 2 87 5 135
2019 3 to 10 years in current department or agency 54 20 12 2 2 1 9 82 5 177
2018 Less than 3 years in current department or agency 53 23 13 3 3 1 3 79 7 125
2018 3 to 10 years in current department or agency 43 24 18 6 4 1 4 71 10 155
2018 11 to 20 years in current department or agency 43 31 5 8 0 0 13 84 10 21
2018 More than 20 years in current department or agency 63 9 0 9 0 0 19 88 12 10
2017 Less than 3 years in current department or agency 64 18 6 2 1 1 7 89 4 157
2017 3 to 10 years in current department or agency 47 22 12 8 0 0 10 78 10 150
2017 11 to 20 years in current department or agency 52 19 5 7 3 0 15 83 11 29

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 38 27 23 7 6 0 0 64 13 158
2020 3 to 10 years in current department or agency 32 33 14 12 9 0 0 65 21 191
2019 Less than 3 years in current department or agency 56 22 12 5 3 0 2 80 8 136
2019 3 to 10 years in current department or agency 46 27 15 6 6 0 0 73 12 177
2018 Less than 3 years in current department or agency 45 26 14 8 6 0 2 72 14 123
2018 3 to 10 years in current department or agency 32 28 20 11 7 0 2 62 18 155
2018 11 to 20 years in current department or agency 27 35 20 9 0 0 10 68 10 22
2018 More than 20 years in current department or agency 38 28 0 9 0 15 9 88 12 10
2017 Less than 3 years in current department or agency 53 25 9 9 2 0 2 80 11 156
2017 3 to 10 years in current department or agency 27 32 28 8 3 1 2 60 11 149
2017 11 to 20 years in current department or agency 35 26 21 7 0 0 12 69 8 29

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 32 20 21 10 6 0 11 58 18 155
2020 3 to 10 years in current department or agency 35 23 18 8 11 0 4 61 20 191

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 57 26 12 2 1 1 1 85 2 157
2020 3 to 10 years in current department or agency 36 32 21 8 2 1 1 69 10 192
2019 Less than 3 years in current department or agency 44 29 21 4 1 1 0 74 5 136
2019 3 to 10 years in current department or agency 35 29 22 5 4 2 2 67 9 174
2018 Less than 3 years in current department or agency 48 28 14 5 4 1 1 77 9 124
2018 3 to 10 years in current department or agency 30 32 20 10 5 1 1 64 15 154
2017 Less than 3 years in current department or agency 52 25 11 6 3 0 3 79 9 156
2017 3 to 10 years in current department or agency 28 35 22 10 4 0 2 64 14 149
2017 11 to 20 years in current department or agency 36 28 8 8 11 0 8 70 21 29

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 40 35 13 7 2 1 1 77 10 157
2020 3 to 10 years in current department or agency 28 36 21 10 4 0 0 64 15 191
2019 Less than 3 years in current department or agency 41 34 12 9 3 1 0 76 12 135
2019 3 to 10 years in current department or agency 36 31 13 11 6 0 2 69 18 176
2018 Less than 3 years in current department or agency 39 27 17 11 3 1 2 68 15 125
2018 3 to 10 years in current department or agency 24 34 21 13 7 1 1 59 20 154
2017 Less than 3 years in current department or agency 51 21 14 6 4 0 3 75 10 156
2017 3 to 10 years in current department or agency 20 31 29 13 5 0 1 52 18 149
2017 11 to 20 years in current department or agency 31 40 9 15 0 0 4 75 16 29

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 50 33 9 6 1 1 1 85 6 157
2020 3 to 10 years in current department or agency 42 30 15 10 3 0 0 72 12 192
2019 Less than 3 years in current department or agency 54 25 10 7 4 1 0 79 11 136
2019 3 to 10 years in current department or agency 39 31 10 11 7 1 2 71 18 174
2018 Less than 3 years in current department or agency 42 30 15 6 4 1 2 75 10 125
2018 3 to 10 years in current department or agency 27 37 19 9 7 1 1 64 16 154
2017 Less than 3 years in current department or agency 54 21 10 6 6 1 2 77 12 156
2017 3 to 10 years in current department or agency 30 29 23 13 5 0 1 59 18 149
2017 11 to 20 years in current department or agency 38 25 8 12 8 0 8 69 23 29

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 63 23 8 3 1 1 1 88 4 158
2020 3 to 10 years in current department or agency 56 23 11 6 3 0 1 80 9 191
2019 Less than 3 years in current department or agency 61 22 11 5 1 0 0 83 6 136
2019 3 to 10 years in current department or agency 49 22 11 5 10 1 2 73 15 176

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 33 31 22 10 3 1 1 64 14 158
2020 3 to 10 years in current department or agency 31 33 21 9 6 0 0 64 15 192

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 44 34 12 8 2 0 0 78 10 158
2020 3 to 10 years in current department or agency 40 30 15 10 4 0 0 71 14 192
2019 Less than 3 years in current department or agency 58 20 13 4 4 1 0 78 8 135
2019 3 to 10 years in current department or agency 49 33 10 3 3 0 2 83 6 175
2018 Less than 3 years in current department or agency 45 32 14 3 3 1 3 79 6 124
2018 3 to 10 years in current department or agency 37 27 22 9 4 1 1 65 13 154
2017 Less than 3 years in current department or agency 57 21 11 5 3 1 2 80 8 155
2017 3 to 10 years in current department or agency 48 26 10 11 2 0 3 76 14 148
2017 11 to 20 years in current department or agency 50 24 19 3 0 0 4 77 3 29

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 50 27 15 3 3 1 2 79 7 158
2020 3 to 10 years in current department or agency 53 28 9 4 3 1 2 83 7 191
2019 Less than 3 years in current department or agency 80 10 4 1 1 2 1 93 3 136
2019 3 to 10 years in current department or agency 72 15 7 2 1 1 2 90 3 174
2018 Less than 3 years in current department or agency 68 17 9 3 1 1 2 87 4 124
2018 3 to 10 years in current department or agency 65 21 5 4 2 1 2 88 6 153
2017 Less than 3 years in current department or agency 69 23 4 1 2 0 1 93 2 157
2017 3 to 10 years in current department or agency 61 22 7 3 4 0 3 85 8 150
2017 11 to 20 years in current department or agency 65 21 9 0 0 0 4 90 0 29

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 35 38 19 6 1 0 1 73 8 156
2020 3 to 10 years in current department or agency 39 38 14 7 2 0 0 77 9 192

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 74 18 2 1 1 1 4 97 1 158
2020 3 to 10 years in current department or agency 73 13 6 1 1 1 5 91 2 191
2019 Less than 3 years in current department or agency 86 6 2 0 4 0 2 94 4 135
2019 3 to 10 years in current department or agency 83 6 3 0 0 2 5 97 0 175
2018 Less than 3 years in current department or agency 83 4 3 1 2 1 6 93 3 124
2018 3 to 10 years in current department or agency 79 12 3 1 1 2 2 95 1 154

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 87 5 2 0 2 0 4 96 2 156
2020 3 to 10 years in current department or agency 81 6 3 3 2 1 3 91 6 191
2019 Less than 3 years in current department or agency 85 6 5 2 1 0 2 93 3 136
2019 3 to 10 years in current department or agency 73 6 9 1 2 3 6 87 4 176
2018 Less than 3 years in current department or agency 79 6 6 1 1 1 7 92 2 124
2018 3 to 10 years in current department or agency 72 11 6 3 3 2 4 89 6 153
2017 Less than 3 years in current department or agency 88 5 1 2 2 0 2 95 4 157
2017 3 to 10 years in current department or agency 75 9 6 2 2 2 4 90 4 150
2017 11 to 20 years in current department or agency 62 8 5 14 4 0 7 75 19 29

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 76 16 5 1 1 0 0 93 2 157
2020 3 to 10 years in current department or agency 69 19 6 2 0 1 2 91 2 192
2019 Less than 3 years in current department or agency 70 18 8 1 4 0 0 88 4 135
2019 3 to 10 years in current department or agency 54 31 8 3 1 0 3 88 4 176
2018 Less than 3 years in current department or agency 68 22 6 1 0 1 2 93 1 126
2018 3 to 10 years in current department or agency 56 26 10 3 3 0 2 83 7 155
2017 Less than 3 years in current department or agency 72 12 7 3 3 0 3 86 6 156
2017 3 to 10 years in current department or agency 53 28 13 1 2 0 3 84 3 150
2017 11 to 20 years in current department or agency 57 16 6 11 3 0 7 79 15 29

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 78 12 7 2 1 0 0 90 3 158
2020 3 to 10 years in current department or agency 70 13 8 5 3 0 2 84 8 191
2019 Less than 3 years in current department or agency 71 11 10 3 3 0 2 84 5 136
2019 3 to 10 years in current department or agency 58 15 14 4 5 0 3 75 10 173
2018 Less than 3 years in current department or agency 66 17 10 1 3 1 3 86 4 125
2018 3 to 10 years in current department or agency 53 23 10 7 5 0 2 78 12 155
2017 Less than 3 years in current department or agency 76 9 7 3 3 0 2 86 6 157
2017 3 to 10 years in current department or agency 56 22 7 6 6 0 3 80 12 148
2017 11 to 20 years in current department or agency 62 13 5 4 8 0 7 81 13 29

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 71 4 4 1 1 0 19 92 2 157
2020 3 to 10 years in current department or agency 64 11 7 1 2 0 16 89 3 192
2019 Less than 3 years in current department or agency 68 6 7 1 0 0 19 91 1 134
2019 3 to 10 years in current department or agency 59 11 8 1 1 0 21 88 2 174
2018 Less than 3 years in current department or agency 67 8 3 1 0 1 20 95 1 124
2018 3 to 10 years in current department or agency 45 15 5 1 2 1 31 88 5 153
2017 Less than 3 years in current department or agency 69 6 3 3 1 0 19 92 5 158
2017 3 to 10 years in current department or agency 50 11 8 2 0 0 28 85 3 150
2017 11 to 20 years in current department or agency 47 8 7 0 3 0 35 85 4 29

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 80 11 4 1 0 0 4 94 1 158
2020 3 to 10 years in current department or agency 70 16 7 1 0 0 5 91 2 192
2019 Less than 3 years in current department or agency 81 9 6 1 0 0 3 93 1 136
2019 3 to 10 years in current department or agency 71 12 7 1 2 2 4 89 3 176
2018 Less than 3 years in current department or agency 78 9 4 1 2 1 5 93 3 125
2018 3 to 10 years in current department or agency 63 19 9 2 0 0 7 89 2 155
2017 Less than 3 years in current department or agency 82 9 2 1 1 0 5 95 2 156
2017 3 to 10 years in current department or agency 67 18 6 2 1 2 4 91 3 149
2017 11 to 20 years in current department or agency 45 30 9 0 4 0 11 85 5 29

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 71 13 5 6 3 0 2 85 9 158
2020 3 to 10 years in current department or agency 82 11 2 1 2 1 2 95 3 192
2019 Less than 3 years in current department or agency 71 16 8 1 4 0 0 87 5 136
2019 3 to 10 years in current department or agency 84 8 3 0 1 0 3 95 2 175
2018 Less than 3 years in current department or agency 75 7 4 5 5 1 3 85 11 126
2018 3 to 10 years in current department or agency 82 6 4 1 1 0 5 93 3 154
2017 Less than 3 years in current department or agency 64 19 6 6 4 0 2 84 10 157
2017 3 to 10 years in current department or agency 79 13 2 1 1 0 5 97 1 150
2017 11 to 20 years in current department or agency 81 12 0 0 0 0 7 100 0 29

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 45 28 19 7 1 0 1 73 8 158
2020 3 to 10 years in current department or agency 49 31 13 2 4 0 1 81 6 192
2019 Less than 3 years in current department or agency 56 32 10 1 1 0 0 88 2 136
2019 3 to 10 years in current department or agency 58 21 14 3 1 0 2 81 4 175
2018 Less than 3 years in current department or agency 57 23 16 1 1 0 2 82 2 125
2018 3 to 10 years in current department or agency 48 32 14 3 1 0 3 82 4 155
2017 Less than 3 years in current department or agency 61 20 14 4 1 0 1 82 5 156
2017 3 to 10 years in current department or agency 54 32 7 5 0 0 2 87 5 150
2017 11 to 20 years in current department or agency 69 11 11 3 0 0 7 85 3 29

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 32 39 23 5 1 0 0 71 5 158
2020 3 to 10 years in current department or agency 29 43 18 5 4 0 0 72 9 192

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 18 34 37 8 2 0 1 52 10 158
2020 3 to 10 years in current department or agency 18 32 33 13 4 0 0 50 17 192
2019 Less than 3 years in current department or agency 28 43 18 9 1 2 0 72 10 136
2019 3 to 10 years in current department or agency 25 33 27 11 4 0 0 59 15 177
2018 Less than 3 years in current department or agency 24 42 24 9 1 0 0 66 10 126
2018 3 to 10 years in current department or agency 16 25 40 15 4 0 0 42 18 156
2017 Less than 3 years in current department or agency 16 39 33 7 3 1 1 56 11 158
2017 3 to 10 years in current department or agency 11 32 41 11 4 0 1 44 15 150
2017 11 to 20 years in current department or agency 18 40 28 11 0 0 4 60 11 29

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 6 12 44 23 15 0 0 37 18 156
2020 3 to 10 years in current department or agency 12 16 38 23 11 0 0 33 28 191
2019 Less than 3 years in current department or agency 5 9 34 28 21 2 0 50 15 134
2019 3 to 10 years in current department or agency 10 11 37 24 15 0 2 41 21 174
2018 Less than 3 years in current department or agency 2 11 38 27 20 0 0 48 14 123
2018 3 to 10 years in current department or agency 11 21 38 20 11 0 0 31 32 153
2018 11 to 20 years in current department or agency 0 4 37 43 9 7 0 56 4 22
2018 More than 20 years in current department or agency 9 19 19 29 24 0 0 53 28 10
2017 Less than 3 years in current department or agency 7 9 25 42 17 0 0 60 16 157
2017 3 to 10 years in current department or agency 7 17 39 22 14 0 2 36 25 148
2017 11 to 20 years in current department or agency 3 4 36 37 16 0 4 55 7 29
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 25 50 23 1 66 34 157
2020 3 to 10 years in current department or agency 16 69 14 0 81 19 192

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Less than 3 years in current department or agency 48 52 39
2020 3 to 10 years in current department or agency 71 29 31

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 42 27 9 4 4 3 11 80 9 157
2020 3 to 10 years in current department or agency 47 13 14 10 7 1 8 66 18 191
2019 Less than 3 years in current department or agency 45 14 15 9 10 0 7 64 20 135
2019 3 to 10 years in current department or agency 51 14 10 8 5 1 11 74 15 175
2018 Less than 3 years in current department or agency 45 18 14 11 4 2 6 68 17 125
2018 3 to 10 years in current department or agency 53 9 16 10 8 0 4 64 19 156
2018 11 to 20 years in current department or agency 44 5 4 4 17 0 25 66 28 21
2018 More than 20 years in current department or agency 90 0 0 0 0 0 10 100 0 10

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 29 25 20 5 14 0 8 58 20 39
2020 3 to 10 years in current department or agency 45 19 12 16 8 0 0 64 24 31

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Less than 3 years in current department or agency 11 16 21 12 27 0 12 31 45 39
2020 3 to 10 years in current department or agency 17 17 18 4 23 0 21 43 34 30
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