2020 Public Service Employee Survey Results by Theme for Administrative Tribunals Support Service of Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Employee engagement
- Employee engagement
Leadership
- Immediate supervisor
- Senior management
Workforce
Workplace
Workplace well-being
Compensation
- Pay or other compensation issues
- Support to resolve pay or other compensation issues

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	33	19	0	0	0	81	0	15
2020	Communications or public affairs	51	34	8	5	0	2	87	5	39
2020	Legal services	54	36	7	2	2	0	89	4	48
2020	Administration and operations	46	34	10	6	3	0	81	9	135
2020	Human resources	50	40	6	4	0	0	90	4	34
2020	Financial management	49	41	0	10	0	0	90	10	19
2020	Information management	62	28	10	0	0	0	90	0	11
2020	Information technology	43	30	20	3	5	0	73	8	40
2020	Other services to the public	39	52	10	0	0	0	90	0	10
2020	None of the above	47	39	4	9	0	0	87	9	23
2019	Client contact centre	55	40	5	0	0	0	95	0	16
2019	Communications or public affairs	41	30	4	22	4	0	70	26	24
2019	Legal services	40	51	4	2	2	0	92	4	47
2019	Administration and operations	36	38	10	9	6	0	74	15	125
2019	Human resources	57	33	7	0	4	0	90	4	27
2019	Financial management	46	38	8	4	4	0	84	8	24
2019	Information technology	42	27	21	6	3	0	70	9	30
2019	None of the above	57	20	9	8	6	0	77	15	26
2018	Communications or public affairs	65	22	3	9	0	0	88	9	22
2018	Legal services	37	53	2	5	3	0	90	8	38
2018	Administration and operations	34	41	11	9	5	0	75	14	103
2018	Human resources	53	34	5	4	5	0	87	8	26
2018	Financial management	40	32	23	5	0	0	72	5	22
2018	Information technology	48	26	21	5	0	0	74	5	18
2018	Other services to the public	41	50	0	9	0	0	91	9	12
2018	None of the above	29	45	20	0	6	0	74	6	20
2017	Client contact centre	50	28	15	0	8	0	77	8	14
2017	Communications or public affairs	24	45	14	8	8	0	70	16	21
2017	Legal services	40	43	9	3	5	0	83	8	41
2017	Administration and operations	27	49	8	11	4	0	77	15	129
2017	Human resources	24	55	10	6	4	0	80	10	29
2017	Financial management	21	32	25	0	22	0	52	22	20
2017	Information management	43	35	0	7	15	0	78	22	14
2017	Information technology	48	42	5	5	0	0	90	5	19
2017	None of the above	35	48	6	3	8	0	83	11	27

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	40	13	0	0	0	0	87	0	15
2020	Communications or public affairs	49	39	8	3	0	0	2	90	3	39
2020	Legal services	52	35	2	5	6	0	0	87	11	48
2020	Administration and operations	42	39	13	3	3	0	0	81	6	136
2020	Human resources	56	23	8	10	4	0	0	79	14	34
2020	Financial management	55	40	0	5	0	0	0	95	5	20
2020	Information management	45	55	0	0	0	0	0	100	0	11
2020	Information technology	51	34	13	0	3	0	0	85	3	39
2020	Other services to the public	29	42	19	10	0	0	0	71	10	10
2020	None of the above	45	38	13	4	0	0	0	83	4	24
2019	Client contact centre	64	31	0	5	0	0	0	95	5	16
2019	Communications or public affairs	37	33	7	19	4	0	0	70	22	24
2019	Legal services	36	42	11	2	9	0	0	78	11	47
2019	Administration and operations	41	33	15	11	1	0	0	74	12	124
2019	Human resources	63	23	7	3	4	0	0	86	7	27
2019	Financial management	50	33	4	4	8	0	0	83	13	24
2019	Information technology	40	41	9	6	3	0	0	81	9	29
2019	None of the above	34	31	14	6	14	0	0	66	20	26
2018	Communications or public affairs	56	27	8	9	0	0	0	83	9	22
2018	Legal services	36	37	19	3	5	0	0	73	8	39
2018	Administration and operations	46	32	8	5	7	1	0	80	12	104
2018	Human resources	44	43	7	0	5	0	0	88	5	26
2018	Financial management	30	44	13	8	0	4	0	78	9	23
2018	Information technology	32	31	26	5	5	0	0	63	10	18
2018	Other services to the public	41	42	0	7	9	0	0	84	16	12
2018	None of the above	39	38	17	0	6	0	0	77	6	20
2017	Client contact centre	56	21	8	15	0	0	0	77	15	14
2017	Communications or public affairs	34	36	12	9	9	0	0	70	17	20
2017	Legal services	44	33	9	8	7	0	0	76	15	41
2017	Administration and operations	46	30	10	8	5	1	0	77	13	129
2017	Human resources	42	26	13	11	7	0	0	68	19	28
2017	Financial management	25	38	19	6	12	0	0	62	18	20
2017	Information management	51	21	13	0	15	0	0	72	15	14
2017	Information technology	37	48	10	0	5	0	0	85	5	19
2017	None of the above	47	33	6	3	11	0	0	80	14	27

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	20	19	0	0	0	0	81	0	15
2020	Communications or public affairs	54	34	8	3	0	0	2	90	3	39
2020	Legal services	60	38	2	0	0	0	0	98	0	48
2020	Administration and operations	58	29	8	1	3	0	0	88	4	135
2020	Human resources	64	30	6	0	0	0	0	94	0	33
2020	Financial management	65	26	10	0	0	0	0	90	0	20
2020	Information management	63	37	0	0	0	0	0	100	0	11
2020	Information technology	51	28	18	0	3	0	0	80	3	39
2020	Other services to the public	39	52	0	10	0	0	0	90	10	10
2020	None of the above	42	50	4	4	0	0	0	92	4	24
2019	Client contact centre	69	26	5	0	0	0	0	95	0	16
2019	Communications or public affairs	41	30	7	19	4	0	0	70	22	24
2019	Legal services	57	38	4	0	0	0	0	96	0	47
2019	Administration and operations	50	26	16	8	1	0	0	76	9	122
2019	Human resources	70	20	7	0	4	0	0	90	4	27
2019	Financial management	59	29	8	0	4	0	0	87	4	24
2019	Information technology	54	27	15	0	3	0	0	82	3	30
2019	None of the above	63	17	14	0	6	0	0	80	6	26
2018	Communications or public affairs	61	18	12	9	0	0	0	79	9	22
2018	Legal services	49	36	13	3	0	0	0	85	3	39
2018	Administration and operations	60	25	10	3	3	0	0	85	5	103
2018	Human resources	55	31	14	0	0	0	0	86	0	25
2018	Financial management	47	44	9	0	0	0	0	91	0	23
2018	Information technology	48	26	21	5	0	0	0	74	5	18
2018	Other services to the public	66	25	9	0	0	0	0	91	0	12
2018	None of the above	45	44	5	0	6	0	0	90	6	20
2017	Client contact centre	64	28	0	0	8	0	0	92	8	14
2017	Communications or public affairs	32	41	15	12	0	0	0	73	12	22
2017	Legal services	48	44	5	2	0	0	0	93	2	41
2017	Administration and operations	62	26	5	5	1	0	0	88	7	129
2017	Human resources	53	37	6	0	4	0	0	90	4	29
2017	Financial management	23	47	19	6	6	0	0	69	12	20
2017	Information management	56	36	0	0	7	0	0	93	7	14
2017	Information technology	74	16	10	0	0	0	0	90	0	19
2017	None of the above	44	42	3	0	8	3	0	89	8	27

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	27	13	6	0	0	0	81	6	15
2020	Communications or public affairs	67	23	5	3	0	0	2	92	3	39
2020	Legal services	55	41	2	2	0	0	0	95	2	48
2020	Administration and operations	50	35	9	3	4	0	0	85	6	136
2020	Human resources	59	35	6	0	0	0	0	94	0	34
2020	Financial management	50	36	14	0	0	0	0	86	0	20
2020	Information management	53	38	0	0	8	0	0	92	8	11
2020	Information technology	53	27	13	2	5	0	0	80	7	40
2020	Other services to the public	29	61	10	0	0	0	0	90	0	10
2020	None of the above	50	34	8	9	0	0	0	83	9	24
2019	Client contact centre	69	27	5	0	0	0	0	95	0	16
2019	Communications or public affairs	48	26	15	7	4	0	0	74	11	24
2019	Legal services	45	45	4	4	2	0	0	89	6	47
2019	Administration and operations	40	35	14	6	2	0	2	77	9	125
2019	Human resources	67	23	7	0	4	0	0	90	4	27
2019	Financial management	54	29	8	4	4	0	0	84	8	24
2019	Information technology	52	36	9	0	3	0	0	88	3	30
2019	None of the above	35	42	11	6	6	0	0	77	12	26
2018	Communications or public affairs	61	26	4	9	0	0	0	87	9	22
2018	Legal services	43	45	10	3	0	0	0	87	3	39
2018	Administration and operations	46	33	12	3	6	0	0	79	9	104
2018	Human resources	57	30	8	0	5	0	0	87	5	26
2018	Financial management	30	44	17	9	0	0	0	74	9	23
2018	Information technology	48	42	5	5	0	0	0	90	5	18
2018	Other services to the public	67	24	10	0	0	0	0	90	0	11
2018	None of the above	41	40	9	5	6	0	0	80	10	20
2017	Client contact centre	56	21	15	8	0	0	0	77	8	14
2017	Communications or public affairs	41	26	21	4	8	0	0	67	12	22
2017	Legal services	53	30	7	7	2	0	0	83	9	41
2017	Administration and operations	50	32	8	6	3	1	0	83	10	129
2017	Human resources	40	46	3	11	0	0	0	86	11	29
2017	Financial management	23	42	13	10	13	0	0	65	22	20
2017	Information management	59	19	0	15	7	0	0	78	22	14
2017	Information technology	48	47	0	5	0	0	0	95	5	19
2017	None of the above	47	34	3	7	9	0	0	82	15	25

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	40	0	0	0	0	0	100	0	15
2020	Communications or public affairs	64	25	0	3	3	3	3	94	6	36
2020	Legal services	46	39	6	6	2	0	0	85	8	47
2020	Administration and operations	53	25	12	7	2	1	0	79	9	135
2020	Human resources	71	13	12	4	0	0	0	84	4	34
2020	Financial management	81	10	0	4	0	0	5	95	5	20
2020	Information management	82	8	10	0	0	0	0	90	0	11
2020	Information technology	67	18	10	2	3	0	0	85	5	40
2020	Other services to the public	37	39	14	0	0	10	0	85	0	10
2020	None of the above	46	20	10	8	4	8	4	74	14	24
2019	Client contact centre	68	24	0	0	4	4	0	95	5	16
2019	Communications or public affairs	44	37	11	4	4	0	0	82	7	24
2019	Legal services	44	32	17	2	2	2	0	78	4	47
2019	Administration and operations	48	31	11	6	2	2	0	81	8	125
2019	Human resources	70	20	0	7	4	0	0	89	11	27
2019	Financial management	46	12	25	8	8	0	0	58	16	24
2019	Information technology	55	15	15	6	3	6	0	74	10	30
2019	None of the above	42	23	14	12	6	3	0	67	18	26
2018	Communications or public affairs	47	30	13	9	0	0	0	78	9	22
2018	Legal services	32	32	28	5	3	0	0	64	8	39
2018	Administration and operations	38	36	17	5	4	0	0	75	9	102
2018	Human resources	64	23	4	5	5	0	0	87	10	26
2018	Financial management	26	40	13	17	0	4	0	68	18	23
2018	Information technology	45	22	22	5	5	0	0	67	11	17
2018	Other services to the public	58	42	0	0	0	0	0	100	0	12
2018	None of the above	27	40	22	5	6	0	0	68	10	20
2017	Client contact centre	57	31	5	0	7	0	0	87	7	13
2017	Communications or public affairs	24	37	23	4	12	0	0	61	16	22
2017	Legal services	44	31	8	5	12	0	0	76	17	41
2017	Administration and operations	52	22	14	7	4	1	0	75	11	128
2017	Human resources	37	30	26	7	0	0	0	67	7	29
2017	Financial management	14	36	15	12	22	0	0	50	35	20
2017	Information management	51	13	15	6	14	0	0	64	20	14
2017	Information technology	59	16	16	5	0	5	0	79	5	19
2017	None of the above	39	27	9	13	11	0	0	67	24	27

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	67	33	0	0	0	0	0	100	0	15
2020	Communications or public affairs	64	25	3	3	3	0	3	91	6	36
2020	Legal services	52	34	8	4	2	0	0	86	6	48
2020	Administration and operations	50	33	11	4	2	0	0	83	6	135
2020	Human resources	65	21	10	4	0	0	0	87	4	34
2020	Financial management	76	10	5	9	0	0	0	86	9	20
2020	Information management	73	10	18	0	0	0	0	82	0	11
2020	Information technology	64	23	10	0	3	0	0	87	3	39
2020	Other services to the public	37	63	0	0	0	0	0	100	0	10
2020	None of the above	41	32	10	4	9	0	4	77	13	24
2019	Client contact centre	77	14	0	9	0	0	0	91	9	16
2019	Communications or public affairs	44	30	4	19	4	0	0	74	22	24
2019	Legal services	42	33	14	7	2	2	0	77	9	45
2019	Administration and operations	46	32	15	4	3	0	0	78	7	125
2019	Human resources	66	23	4	4	4	0	0	89	7	27
2019	Financial management	42	25	21	8	4	0	0	67	12	24
2019	Information technology	49	27	15	3	3	3	0	78	6	30
2019	None of the above	42	26	11	15	6	0	0	68	21	26
2018	Communications or public affairs	47	27	12	13	0	0	0	74	13	22
2018	Legal services	32	37	13	16	3	0	0	69	19	39
2018	Administration and operations	40	32	14	11	3	0	0	71	14	100
2018	Human resources	59	32	0	5	5	0	0	90	10	26
2018	Financial management	26	35	26	13	0	0	0	61	13	23
2018	Information technology	34	44	11	5	5	0	0	78	11	17
2018	Other services to the public	49	51	0	0	0	0	0	100	0	12
2018	None of the above	27	45	22	0	6	0	0	72	6	20
2017	Client contact centre	60	21	13	7	0	0	0	81	7	14
2017	Communications or public affairs	24	29	27	8	12	0	0	53	20	22
2017	Legal services	41	34	10	5	9	0	0	76	14	41
2017	Administration and operations	51	23	14	7	4	1	0	75	11	129
2017	Human resources	37	32	24	7	0	0	0	69	7	29
2017	Financial management	19	36	15	8	22	0	0	54	31	20
2017	Information management	58	7	15	6	14	0	0	64	20	14
2017	Information technology	54	31	10	5	0	0	0	85	5	19
2017	None of the above	39	35	3	9	14	0	0	74	23	27

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	27	6	6	0	14	0	85	8	15
2020	Communications or public affairs	53	22	8	3	3	9	3	84	6	36
2020	Legal services	44	28	18	0	8	2	0	74	8	48
2020	Administration and operations	47	18	18	8	4	2	2	68	12	136
2020	Human resources	64	14	18	4	0	0	0	78	4	33
2020	Financial management	41	29	15	5	0	10	0	78	5	20
2020	Information management	45	10	36	0	10	0	0	54	10	11
2020	Information technology	57	20	15	2	5	0	0	77	8	40
2020	Other services to the public	37	10	33	0	0	10	11	59	0	10
2020	None of the above	38	26	20	0	13	4	0	67	13	24
2019	Client contact centre	72	13	10	4	0	0	0	86	4	16
2019	Communications or public affairs	37	26	7	4	26	0	0	63	30	24
2019	Legal services	39	19	24	7	9	2	0	60	16	46
2019	Administration and operations	33	23	22	11	6	6	0	60	17	125
2019	Human resources	53	16	23	4	4	0	0	69	7	27
2019	Financial management	46	4	16	17	12	4	0	52	30	24
2019	Information technology	46	15	24	6	3	6	0	64	10	30
2019	None of the above	34	17	29	6	9	6	0	54	16	26
2018	Communications or public affairs	34	40	12	13	0	0	0	74	13	22
2018	Legal services	40	12	25	15	8	0	0	52	23	39
2018	Administration and operations	34	21	18	14	8	3	2	58	23	103
2018	Human resources	44	20	16	12	5	4	0	66	17	26
2018	Financial management	26	17	31	22	4	0	0	43	26	23
2018	Information technology	34	11	38	5	5	6	0	48	11	17
2018	Other services to the public	46	26	28	0	0	0	0	72	0	12
2018	None of the above	35	33	14	13	6	0	0	67	19	20
2017	Client contact centre	60	21	8	5	7	0	0	81	12	14
2017	Communications or public affairs	9	43	8	16	16	9	0	57	35	22
2017	Legal services	27	19	18	17	7	7	5	52	27	41
2017	Administration and operations	38	17	14	9	12	10	0	62	23	129
2017	Human resources	33	28	18	16	4	0	0	61	20	29
2017	Financial management	12	40	15	4	29	0	0	52	33	20
2017	Information management	58	7	15	7	7	0	6	68	15	14
2017	Information technology	48	27	10	5	5	5	0	78	11	19
2017	None of the above	35	36	4	10	14	0	0	71	24	27

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	33	0	6	6	0	13	85	15	15
2020	Communications or public affairs	51	23	5	8	0	2	11	85	9	39
2020	Legal services	60	13	8	10	0	4	5	81	11	48
2020	Administration and operations	52	24	14	1	1	2	6	82	3	136
2020	Human resources	64	17	16	4	0	0	0	80	4	34
2020	Financial management	70	24	5	0	0	0	0	95	0	20
2020	Information management	38	27	18	0	8	0	8	71	9	11
2020	Information technology	60	30	5	0	0	0	5	95	0	40
2020	Other services to the public	39	23	0	10	0	10	19	87	13	10
2020	None of the above	52	29	0	10	4	0	4	86	14	24
2019	Client contact centre	33	45	5	0	0	0	17	94	0	16
2019	Communications or public affairs	55	18	7	0	15	0	4	77	16	24
2019	Legal services	43	21	21	0	0	2	13	75	0	47
2019	Administration and operations	37	31	13	3	4	0	12	77	7	125
2019	Human resources	70	13	7	0	4	0	7	89	4	27
2019	Financial management	62	21	8	4	4	0	0	83	9	24
2019	Information technology	46	33	9	6	0	3	3	84	6	30
2019	None of the above	34	9	29	11	3	0	14	50	17	26

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	40	6	6	0	0	0	87	6	15
2020	Communications or public affairs	72	26	0	0	0	2	0	100	0	39
2020	Legal services	64	26	5	5	2	0	0	89	6	48
2020	Administration and operations	53	27	13	2	3	2	1	82	5	134
2020	Human resources	67	19	4	3	8	0	0	86	10	34
2020	Financial management	55	30	5	4	5	0	0	85	10	20
2020	Information management	65	18	8	8	0	0	0	83	8	11
2020	Information technology	62	25	7	3	3	0	0	88	5	40
2020	Other services to the public	58	23	0	10	10	0	0	81	19	10
2020	None of the above	41	36	14	0	6	0	4	80	6	24
2019	Client contact centre	80	10	0	10	0	0	0	90	10	15
2019	Communications or public affairs	74	11	7	4	4	0	0	85	7	24
2019	Legal services	55	25	11	4	4	0	0	81	9	47
2019	Administration and operations	45	38	7	7	3	0	0	83	10	125
2019	Human resources	76	13	7	0	4	0	0	90	4	27
2019	Financial management	42	29	8	17	4	0	0	71	21	24
2019	Information technology	55	21	15	3	3	3	0	78	6	30
2019	None of the above	32	28	17	6	6	0	11	68	13	26
2018	Communications or public affairs	69	22	0	4	4	0	0	91	9	22
2018	Legal services	23	54	13	8	3	0	0	77	11	39
2018	Administration and operations	40	38	10	5	5	2	0	80	10	101
2018	Human resources	48	52	0	0	0	0	0	100	0	26
2018	Financial management	57	35	0	8	0	0	0	92	8	23
2018	Information technology	53	26	16	0	5	0	0	79	5	18
2018	Other services to the public	51	34	14	0	0	0	0	86	0	12
2018	None of the above	23	51	4	14	0	0	8	80	15	19
2017	Client contact centre	49	30	15	0	7	0	0	79	7	14
2017	Communications or public affairs	45	32	15	0	8	0	0	77	8	22
2017	Legal services	43	20	10	15	8	2	3	66	23	41
2017	Administration and operations	59	22	9	4	4	1	1	82	8	128
2017	Human resources	55	35	7	0	3	0	0	90	3	29
2017	Financial management	50	17	12	8	13	0	0	67	21	20
2017	Information management	64	22	0	0	7	8	0	92	8	14
2017	Information technology	47	48	0	5	0	0	0	95	5	19
2017	None of the above	43	34	3	6	14	0	0	77	20	27

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	72	14	7	0	8	0	0	85	8	14
2020	Communications or public affairs	67	23	5	3	0	0	2	92	3	39
2020	Legal services	77	11	4	8	0	0	0	89	8	48
2020	Administration and operations	69	17	5	7	1	1	1	87	8	136
2020	Human resources	70	16	6	4	4	0	0	86	8	34
2020	Financial management	76	14	4	5	0	0	0	90	5	20
2020	Information management	73	18	9	0	0	0	0	91	0	11
2020	Information technology	72	13	12	0	3	0	0	85	3	40
2020	Other services to the public	71	19	0	10	0	0	0	90	10	10
2020	None of the above	63	20	8	6	4	0	0	82	9	24
2019	Client contact centre	69	26	5	0	0	0	0	95	0	16
2019	Communications or public affairs	67	19	4	7	4	0	0	85	11	24
2019	Legal services	55	36	0	6	2	0	0	91	9	47
2019	Administration and operations	51	31	10	6	2	0	0	81	8	125
2019	Human resources	76	14	7	0	4	0	0	89	4	26
2019	Financial management	50	21	12	13	4	0	0	71	17	24
2019	Information technology	61	21	9	3	3	3	0	84	6	30
2019	None of the above	40	9	17	8	14	0	11	55	26	26
2018	Communications or public affairs	64	22	0	4	9	0	0	87	13	22
2018	Legal services	40	43	15	3	0	0	0	83	3	39
2018	Administration and operations	50	26	14	5	5	0	0	76	10	102
2018	Human resources	66	29	5	0	0	0	0	95	0	25
2018	Financial management	57	22	13	8	0	0	0	79	8	23
2018	Information technology	53	27	16	0	5	0	0	79	5	18
2018	Other services to the public	68	16	16	0	0	0	0	84	0	12
2018	None of the above	33	27	17	9	6	0	8	66	16	19
2017	Client contact centre	64	15	8	14	0	0	0	79	14	14
2017	Communications or public affairs	54	19	15	4	8	0	0	73	12	22
2017	Legal services	60	19	5	8	8	0	0	80	16	41
2017	Administration and operations	66	21	4	6	3	0	0	87	9	129
2017	Human resources	55	27	14	0	3	0	0	83	3	29
2017	Financial management	44	17	27	6	6	0	0	60	13	20
2017	Information management	85	8	0	0	7	0	0	93	7	14
2017	Information technology	67	22	5	5	0	0	0	89	5	19
2017	None of the above	47	29	6	10	8	0	0	76	18	27

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	32	0	0	0	7	0	100	0	15
2020	Communications or public affairs	43	31	8	0	0	18	0	91	0	39
2020	Legal services	61	18	11	5	4	2	0	81	9	48
2020	Administration and operations	49	29	7	3	1	9	1	87	5	136
2020	Human resources	61	21	18	0	0	0	0	82	0	33
2020	Financial management	41	40	5	9	0	5	0	86	9	20
2020	Information management	92	0	0	0	0	8	0	100	0	11
2020	Information technology	64	20	7	0	3	5	0	90	3	40
2020	Other services to the public	58	33	0	0	0	10	0	100	0	10
2020	None of the above	38	36	10	0	9	4	4	80	9	24
2019	Client contact centre	38	62	0	0	0	0	0	100	0	16
2019	Communications or public affairs	48	30	7	0	0	15	0	91	0	24
2019	Legal services	47	26	11	2	4	11	0	81	7	47
2019	Administration and operations	46	27	16	7	0	4	0	76	7	125
2019	Human resources	53	36	4	0	7	0	0	89	7	27
2019	Financial management	38	29	12	21	0	0	0	67	21	24
2019	Information technology	41	28	16	3	3	9	0	76	7	29
2019	None of the above	23	31	17	20	6	3	0	56	27	26
2018	Communications or public affairs	19	31	18	14	5	14	0	58	22	21
2018	Legal services	43	35	10	7	0	5	0	82	7	40
2018	Administration and operations	43	29	13	6	2	8	0	78	8	103
2018	Human resources	35	34	13	5	5	8	0	75	11	25
2018	Financial management	39	35	21	4	0	0	0	74	4	23
2018	Information technology	29	45	10	10	5	0	0	74	16	18
2018	Other services to the public	38	45	9	0	0	7	0	90	0	12
2018	None of the above	22	49	9	5	10	5	0	75	15	20
2017	Client contact centre	37	30	7	0	12	15	0	78	14	14
2017	Communications or public affairs	34	31	11	12	12	0	0	65	24	22
2017	Legal services	33	40	9	3	5	10	0	81	9	41
2017	Administration and operations	47	22	9	11	6	4	0	73	18	129
2017	Human resources	25	38	21	11	0	4	0	66	12	29
2017	Financial management	4	42	8	28	6	13	0	52	38	20
2017	Information management	36	21	13	0	22	7	0	62	24	14
2017	Information technology	48	31	15	0	0	5	0	84	0	19
2017	None of the above	32	30	6	6	14	12	0	70	23	27

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	40	0	0	0	7	0	100	0	15
2020	Communications or public affairs	39	37	5	5	0	13	0	88	6	38
2020	Legal services	47	34	9	7	4	0	0	81	11	47
2020	Administration and operations	50	30	8	7	2	3	1	83	9	135
2020	Human resources	59	22	12	7	0	0	0	81	7	34
2020	Financial management	51	40	0	9	0	0	0	91	9	20
2020	Information management	82	10	0	0	0	8	0	100	0	11
2020	Information technology	55	28	12	0	3	3	0	85	3	40
2020	Other services to the public	67	33	0	0	0	0	0	100	0	10
2020	None of the above	41	26	17	4	9	0	4	70	13	24
2019	Client contact centre	38	36	4	17	4	0	0	74	21	16
2019	Communications or public affairs	37	26	18	15	0	4	0	65	16	24
2019	Legal services	26	40	15	6	6	6	0	70	14	47
2019	Administration and operations	44	35	9	7	1	5	0	83	8	124
2019	Human resources	53	33	7	0	7	0	0	86	7	27
2019	Financial management	38	25	12	17	8	0	0	63	25	24
2019	Information technology	37	22	22	9	6	3	0	61	16	29
2019	None of the above	26	40	6	17	12	0	0	65	29	26
2018	Communications or public affairs	25	36	3	13	9	13	0	70	26	22
2018	Legal services	30	32	20	10	5	2	0	64	16	40
2018	Administration and operations	34	34	13	11	3	4	1	71	15	103
2018	Human resources	41	38	7	5	5	4	0	82	10	26
2018	Financial management	34	27	26	8	4	0	0	61	13	23
2018	Information technology	20	42	22	0	16	0	0	62	16	17
2018	Other services to the public	46	47	0	0	0	7	0	100	0	12
2018	None of the above	26	37	13	5	19	0	0	63	24	20
2017	Client contact centre	51	37	0	0	5	7	0	95	5	14
2017	Communications or public affairs	34	18	20	12	12	4	0	54	25	22
2017	Legal services	24	46	13	5	7	5	0	74	12	41
2017	Administration and operations	46	19	9	11	10	3	0	68	22	129
2017	Human resources	27	34	27	9	3	0	0	62	12	28
2017	Financial management	6	33	19	21	14	6	0	42	37	20
2017	Information management	36	28	13	0	22	0	0	64	22	14
2017	Information technology	63	16	21	0	0	0	0	79	0	19
2017	None of the above	18	35	11	6	14	15	0	64	24	27

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	39	6	0	0	7	0	93	0	15
2020	Communications or public affairs	31	33	10	3	3	21	0	81	6	39
2020	Legal services	39	34	17	8	0	2	0	74	9	48
2020	Administration and operations	41	32	10	8	2	7	1	78	11	135
2020	Human resources	50	31	15	0	4	0	0	81	4	34
2020	Financial management	35	50	5	9	0	0	0	85	9	20
2020	Information management	73	19	0	0	0	8	0	100	0	11
2020	Information technology	47	27	12	0	5	8	0	81	6	40
2020	Other services to the public	58	10	14	0	0	19	0	83	0	10
2020	None of the above	30	30	13	12	4	8	4	67	19	24
2019	Client contact centre	42	50	0	4	4	0	0	91	9	16
2019	Communications or public affairs	26	37	11	7	15	4	0	65	23	24
2019	Legal services	26	27	17	15	11	4	0	55	27	47
2019	Administration and operations	28	37	18	8	2	7	0	70	10	125
2019	Human resources	40	36	13	4	7	0	0	76	11	27
2019	Financial management	25	33	17	12	13	0	0	58	25	24
2019	Information technology	34	28	19	9	6	3	0	64	16	29
2019	None of the above	34	17	17	17	12	3	0	53	30	26
2018	Communications or public affairs	17	39	0	19	5	20	0	71	29	20
2018	Legal services	26	22	16	21	8	7	0	52	31	39
2018	Administration and operations	28	32	21	9	6	2	1	62	16	103
2018	Human resources	30	37	16	8	5	4	0	70	13	26
2018	Financial management	17	26	39	4	9	4	0	46	13	23
2018	Information technology	24	5	45	10	10	5	0	31	22	18
2018	Other services to the public	20	47	16	9	0	7	0	73	10	12
2018	None of the above	12	41	0	23	19	5	0	55	45	20
2017	Client contact centre	24	38	8	0	5	24	0	83	7	13
2017	Communications or public affairs	26	22	24	12	8	8	0	52	21	22
2017	Legal services	21	33	23	5	7	10	0	61	13	41
2017	Administration and operations	39	22	12	11	11	5	0	65	23	129
2017	Human resources	23	37	27	6	7	0	0	60	12	29
2017	Financial management	0	25	12	50	6	6	0	27	60	20
2017	Information management	36	0	29	7	28	0	0	36	35	14
2017	Information technology	42	11	31	10	0	5	0	56	11	19
2017	None of the above	16	34	9	12	14	15	0	59	31	27

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	40	0	0	7	13	0	92	8	15
2020	Communications or public affairs	36	33	13	5	0	13	0	79	6	39
2020	Legal services	47	32	11	8	2	0	0	79	11	48
2020	Administration and operations	32	36	11	11	4	4	1	72	16	135
2020	Human resources	48	22	17	9	4	0	0	70	13	34
2020	Financial management	36	44	11	5	4	0	0	80	9	20
2020	Information management	55	28	9	0	0	8	0	90	0	11
2020	Information technology	35	43	7	8	3	5	0	81	11	40
2020	Other services to the public	48	29	14	0	0	10	0	85	0	10
2020	None of the above	29	31	10	16	10	0	4	63	27	24
2019	Client contact centre	42	32	0	22	4	0	0	74	26	16
2019	Communications or public affairs	22	59	15	4	0	0	0	82	4	24
2019	Legal services	19	36	23	15	7	0	0	55	22	47
2019	Administration and operations	28	37	16	13	3	1	0	67	17	125
2019	Human resources	33	46	14	0	7	0	0	79	7	27
2019	Financial management	29	37	8	16	8	0	0	67	25	24
2019	Information technology	25	25	22	13	12	3	0	51	26	29
2019	None of the above	34	20	6	22	15	3	0	56	38	26
2018	Communications or public affairs	25	40	8	18	4	4	0	68	23	22
2018	Legal services	18	35	13	27	5	2	0	54	33	40
2018	Administration and operations	27	37	12	16	6	2	0	65	23	103
2018	Human resources	26	40	17	12	5	0	0	66	17	26
2018	Financial management	13	40	26	21	0	0	0	52	21	23
2018	Information technology	24	35	16	10	10	5	0	62	22	18
2018	Other services to the public	25	44	7	24	0	0	0	69	24	12
2018	None of the above	19	29	4	29	19	0	0	48	48	20
2017	Client contact centre	37	30	26	7	0	0	0	67	7	14
2017	Communications or public affairs	15	31	11	21	17	4	0	49	39	22
2017	Legal services	12	38	12	14	10	13	0	58	27	41
2017	Administration and operations	36	27	12	8	12	4	0	66	21	129
2017	Human resources	19	55	16	7	3	0	0	74	10	28
2017	Financial management	13	27	15	19	20	6	0	43	42	20
2017	Information management	29	14	22	14	21	0	0	43	35	14
2017	Information technology	32	43	15	5	5	0	0	75	10	19
2017	None of the above	14	24	7	25	17	12	0	44	47	27

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	40	6	0	0	0	0	94	0	15
2020	Communications or public affairs	43	46	5	3	0	0	2	92	3	39
2020	Legal services	64	24	2	5	6	0	0	88	11	48
2020	Administration and operations	36	40	17	1	4	1	1	77	6	136
2020	Human resources	44	28	18	6	4	0	0	72	10	34
2020	Financial management	50	40	5	0	5	0	0	90	5	20
2020	Information management	45	55	0	0	0	0	0	100	0	11
2020	Information technology	48	28	13	5	3	3	0	79	8	39
2020	Other services to the public	18	63	0	19	0	0	0	81	19	10
2020	None of the above	41	34	20	4	0	0	0	75	4	24
2019	Client contact centre	59	26	10	5	0	0	0	85	5	16
2019	Communications or public affairs	37	52	4	4	4	0	0	89	7	24
2019	Legal services	34	42	11	7	6	0	0	76	13	47
2019	Administration and operations	36	34	18	8	2	0	2	72	10	124
2019	Human resources	59	20	13	4	4	0	0	79	7	27
2019	Financial management	46	16	17	17	4	0	0	62	21	24
2019	Information technology	45	30	18	3	3	0	0	76	6	30
2019	None of the above	34	31	9	22	3	0	0	65	26	26
2018	Communications or public affairs	65	17	9	9	0	0	0	82	9	22
2018	Legal services	30	41	14	10	5	0	0	71	15	39
2018	Administration and operations	31	44	6	14	4	1	0	76	18	102
2018	Human resources	41	47	4	4	5	0	0	88	9	26
2018	Financial management	32	27	27	13	0	0	0	59	13	22
2018	Information technology	37	31	21	0	10	0	0	69	10	18
2018	Other services to the public	41	42	0	7	9	0	0	84	16	12
2018	None of the above	43	23	15	14	6	0	0	66	19	20
2017	Client contact centre	57	29	0	14	0	0	0	86	14	14
2017	Communications or public affairs	33	38	21	4	4	0	0	71	8	21
2017	Legal services	34	47	7	0	12	0	0	81	12	41
2017	Administration and operations	44	26	10	10	7	1	1	72	18	129
2017	Human resources	40	25	26	3	7	0	0	65	10	29
2017	Financial management	29	40	8	6	17	0	0	69	22	20
2017	Information management	51	29	6	0	15	0	0	79	15	14
2017	Information technology	37	42	20	0	0	0	0	80	0	19
2017	None of the above	31	45	11	3	11	0	0	75	14	27

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	59	0	0	0	0	0	100	0	15
2020	Communications or public affairs	57	33	5	0	3	0	2	92	3	39
2020	Legal services	58	34	4	2	2	0	0	92	4	48
2020	Administration and operations	38	45	8	5	3	1	0	83	9	135
2020	Human resources	52	40	4	4	0	0	0	92	4	34
2020	Financial management	44	47	5	5	0	0	0	90	5	20
2020	Information management	45	45	10	0	0	0	0	90	0	11
2020	Information technology	41	38	18	0	3	0	0	80	3	39
2020	Other services to the public	39	19	33	10	0	0	0	58	10	10
2020	None of the above	52	35	8	5	0	0	0	87	5	23
2019	Client contact centre	76	19	5	0	0	0	0	95	0	16
2019	Communications or public affairs	41	48	4	4	4	0	0	89	7	24
2019	Legal services	47	34	8	9	2	0	0	81	11	47
2019	Administration and operations	45	41	9	2	1	0	3	88	3	123
2019	Human resources	56	33	7	0	4	0	0	90	4	27
2019	Financial management	54	21	4	12	8	0	0	75	21	24
2019	Information technology	39	37	9	12	3	0	0	76	15	30
2019	None of the above	43	26	15	14	3	0	0	68	17	26
2018	Communications or public affairs	56	26	0	9	9	0	0	82	18	22
2018	Legal services	28	51	12	5	3	0	0	80	8	39
2018	Administration and operations	37	42	8	8	5	0	0	79	13	104
2018	Human resources	52	27	9	7	5	0	0	79	12	26
2018	Financial management	28	36	23	13	0	0	0	64	13	22
2018	Information technology	37	21	32	5	5	0	0	58	10	18
2018	Other services to the public	39	35	9	7	9	0	0	75	16	12
2018	None of the above	22	31	25	9	6	0	7	57	16	20
2017	Client contact centre	52	34	0	15	0	0	0	85	15	14
2017	Communications or public affairs	47	19	12	14	8	0	0	66	22	21
2017	Legal services	27	40	11	17	5	0	0	67	22	41
2017	Administration and operations	48	31	9	8	3	0	1	80	11	129
2017	Human resources	36	54	6	0	4	0	0	90	4	29
2017	Financial management	19	44	8	17	12	0	0	63	29	20
2017	Information management	63	0	15	15	8	0	0	63	22	13
2017	Information technology	42	42	10	5	0	0	0	84	5	19
2017	None of the above	39	38	3	12	8	0	0	77	20	27

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	33	6	6	0	0	6	86	7	15
2020	Communications or public affairs	56	34	0	3	3	2	3	95	5	39
2020	Legal services	56	27	7	6	4	0	0	83	10	48
2020	Administration and operations	55	26	11	3	2	1	2	83	5	135
2020	Human resources	61	20	12	4	4	0	0	80	8	34
2020	Financial management	65	20	9	5	0	0	0	85	5	20
2020	Information management	37	63	0	0	0	0	0	100	0	11
2020	Information technology	54	28	13	3	0	0	3	84	3	39
2020	Other services to the public	48	33	0	10	10	0	0	81	19	10
2020	None of the above	58	28	0	14	0	0	0	86	14	24
2019	Client contact centre	38	23	17	17	5	0	0	61	22	16
2019	Communications or public affairs	55	22	4	7	4	0	7	84	12	24
2019	Legal services	41	34	11	4	11	0	0	74	15	47
2019	Administration and operations	37	39	8	9	5	0	2	77	14	125
2019	Human resources	73	13	7	0	4	0	3	89	4	27
2019	Financial management	46	29	12	4	8	0	0	75	13	24
2019	Information technology	55	15	21	0	6	3	0	72	6	30
2019	None of the above	32	23	12	6	17	0	11	61	26	26
2018	Communications or public affairs	64	22	4	4	4	0	0	87	9	22
2018	Legal services	26	50	11	10	0	0	3	79	10	38
2018	Administration and operations	42	34	11	6	5	1	1	78	11	102
2018	Human resources	52	40	0	0	5	0	4	95	5	26
2018	Financial management	30	57	9	4	0	0	0	87	4	23
2018	Information technology	32	36	27	5	0	0	0	68	5	18
2018	Other services to the public	60	9	15	16	0	0	0	69	16	12
2018	None of the above	26	42	14	10	0	0	8	74	11	19
2017	Client contact centre	57	15	0	20	0	8	0	78	22	14
2017	Communications or public affairs	42	18	24	4	12	0	0	60	16	22
2017	Legal services	39	42	8	4	7	0	0	81	12	41
2017	Administration and operations	45	25	9	5	5	1	10	78	11	129
2017	Human resources	60	21	7	8	3	0	0	82	11	29
2017	Financial management	31	23	19	11	11	0	6	58	22	20
2017	Information management	58	22	6	0	15	0	0	79	15	14
2017	Information technology	37	52	0	11	0	0	0	89	11	19
2017	None of the above	40	40	6	6	8	0	0	80	14	27

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	44	0	8	0	0	0	92	8	14
2020	Communications or public affairs	64	34	0	0	0	0	2	100	0	39
2020	Legal services	41	47	2	5	5	0	0	88	10	47
2020	Administration and operations	37	43	8	8	3	0	2	81	11	134
2020	Human resources	51	33	5	6	4	0	0	85	10	34
2020	Financial management	55	35	10	0	0	0	0	90	0	20
2020	Information management	62	28	0	11	0	0	0	89	11	10
2020	Information technology	45	32	12	3	5	2	0	80	8	40
2020	Other services to the public	30	37	14	10	10	0	0	67	19	10
2020	None of the above	41	41	4	10	0	0	4	86	10	24
2019	Client contact centre	73	22	5	0	0	0	0	95	0	16
2019	Communications or public affairs	41	52	4	0	4	0	0	93	4	24
2019	Legal services	37	48	4	9	2	0	0	84	11	46
2019	Administration and operations	41	41	5	10	2	0	2	83	12	124
2019	Human resources	60	17	7	0	4	0	13	88	4	27
2019	Financial management	54	29	4	8	0	0	4	87	9	24
2019	Information technology	24	45	24	3	3	0	0	70	6	30
2019	None of the above	38	11	17	20	3	0	11	55	26	26
2018	Communications or public affairs	38	44	0	13	4	0	0	82	18	22
2018	Legal services	33	57	3	8	0	0	0	89	8	39
2018	Administration and operations	44	34	4	11	4	0	2	80	15	102
2018	Human resources	33	54	4	8	0	0	0	88	8	26
2018	Financial management	22	55	9	9	5	0	0	77	14	22
2018	Information technology	43	26	11	15	5	0	0	69	20	18
2018	Other services to the public	28	46	18	7	0	0	0	75	7	12
2018	None of the above	36	28	16	14	6	0	0	65	20	20
2017	Client contact centre	49	30	15	7	0	0	0	79	7	14
2017	Communications or public affairs	54	23	8	8	8	0	0	76	16	22
2017	Legal services	36	52	2	8	0	0	3	90	8	41
2017	Administration and operations	48	32	5	8	6	0	0	80	14	129
2017	Human resources	50	36	3	7	4	0	0	86	12	29
2017	Financial management	31	40	11	13	6	0	0	71	18	20
2017	Information management	50	15	14	8	7	0	6	69	16	14
2017	Information technology	74	16	5	5	0	0	0	90	5	19
2017	None of the above	37	37	8	9	9	0	0	74	18	27

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	46	0	6	0	0	0	94	6	15
2020	Communications or public affairs	67	18	8	0	0	2	5	91	0	39
2020	Legal services	60	28	12	0	0	0	0	88	0	48
2020	Administration and operations	58	18	14	3	1	4	3	81	4	135
2020	Human resources	67	17	5	4	8	0	0	83	11	34
2020	Financial management	90	5	5	0	0	0	0	95	0	20
2020	Information management	37	28	35	0	0	0	0	65	0	11
2020	Information technology	67	13	12	2	3	3	0	82	5	40
2020	Other services to the public	71	0	10	0	0	19	0	88	0	10
2020	None of the above	53	26	8	6	0	4	4	85	6	24

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	47	13	0	0	0	0	87	0	15
2020	Communications or public affairs	49	28	5	3	0	16	0	91	3	39
2020	Legal services	38	36	11	2	9	4	0	76	12	48
2020	Administration and operations	40	36	13	7	4	1	0	77	11	136
2020	Human resources	53	22	17	4	4	0	0	75	8	34
2020	Financial management	60	35	0	5	0	0	0	95	5	20
2020	Information management	36	56	0	0	0	8	0	100	0	11
2020	Information technology	52	26	15	2	5	0	0	77	8	40
2020	Other services to the public	39	33	19	0	0	10	0	79	0	10
2020	None of the above	26	33	11	22	4	4	0	61	27	24
2019	Client contact centre	57	32	0	6	5	0	0	89	11	15
2019	Communications or public affairs	27	31	8	19	16	0	0	58	35	23
2019	Legal services	21	36	13	15	2	13	0	66	20	47
2019	Administration and operations	34	36	12	6	8	5	0	74	14	123
2019	Human resources	53	33	10	0	4	0	0	86	4	27
2019	Financial management	42	29	25	4	0	0	0	71	4	24
2019	Information technology	42	34	18	0	3	3	0	78	3	30
2019	None of the above	37	26	20	12	6	0	0	63	18	26
2018	Communications or public affairs	17	55	5	5	9	9	0	79	15	21
2018	Legal services	33	30	12	18	5	3	0	64	24	40
2018	Administration and operations	25	35	16	11	9	3	1	62	21	102
2018	Human resources	40	43	4	0	10	4	0	86	10	26
2018	Financial management	30	40	13	9	9	0	0	70	17	23
2018	Information technology	38	31	16	10	5	0	0	69	15	18
2018	Other services to the public	43	33	16	7	0	0	0	77	7	12
2018	None of the above	12	46	13	14	10	5	0	61	25	20
2017	Client contact centre	44	48	0	0	0	0	8	100	0	14
2017	Communications or public affairs	21	31	20	16	8	4	0	54	25	22
2017	Legal services	37	24	10	9	10	8	3	68	21	41
2017	Administration and operations	40	16	7	12	10	15	0	66	25	128
2017	Human resources	48	28	13	11	0	0	0	75	11	29
2017	Financial management	25	16	25	4	18	11	0	46	25	20
2017	Information management	36	22	27	0	15	0	0	58	15	14
2017	Information technology	58	27	5	5	5	0	0	86	10	19
2017	None of the above	31	31	4	26	8	0	0	62	34	27

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	13	20	14	6	6	0	57	22	15
2020	Communications or public affairs	26	26	18	13	3	8	8	61	18	39
2020	Legal services	40	23	14	11	10	0	2	64	21	47
2020	Administration and operations	34	27	10	13	8	4	3	67	22	135
2020	Human resources	28	23	23	8	11	0	7	55	20	34
2020	Financial management	40	25	11	4	5	5	9	76	11	20
2020	Information management	27	46	8	10	0	8	0	80	10	11
2020	Information technology	42	28	15	5	8	2	0	72	13	40
2020	Other services to the public	18	19	14	0	19	30	0	53	27	10
2020	None of the above	18	17	11	29	13	4	8	39	48	24
2019	Client contact centre	34	32	5	17	9	0	4	68	27	16
2019	Communications or public affairs	26	18	4	26	22	4	0	46	50	24
2019	Legal services	17	17	19	13	24	11	0	38	41	47
2019	Administration and operations	26	23	12	13	11	13	1	58	28	124
2019	Human resources	49	17	13	7	14	0	0	66	21	27
2019	Financial management	29	37	8	13	4	0	8	72	18	24
2019	Information technology	24	33	21	9	6	3	3	61	16	30
2019	None of the above	20	17	6	11	29	0	17	45	48	26
2018	Communications or public affairs	9	45	9	22	5	9	0	60	30	21
2018	Legal services	12	31	21	13	17	5	0	46	32	40
2018	Administration and operations	23	30	8	16	16	3	4	57	34	104
2018	Human resources	15	38	15	7	22	4	0	54	30	26
2018	Financial management	22	31	17	13	9	4	4	58	23	23
2018	Information technology	32	31	16	10	10	0	0	64	21	18
2018	Other services to the public	22	37	17	14	9	0	0	60	23	12
2018	None of the above	12	14	21	32	6	5	11	30	45	20
2017	Client contact centre	40	7	8	13	17	0	15	56	35	13
2017	Communications or public affairs	12	20	20	21	20	4	4	34	44	22
2017	Legal services	7	30	12	18	24	7	3	41	46	41
2017	Administration and operations	29	25	10	11	18	3	3	58	31	129
2017	Human resources	18	22	21	8	25	0	6	42	35	29
2017	Financial management	14	15	23	11	29	4	4	32	43	20
2017	Information management	22	28	21	15	15	0	0	50	30	14
2017	Information technology	37	21	16	16	5	5	0	61	21	19
2017	None of the above	27	15	3	33	14	0	8	46	51	27

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	27	27	0	0	0	0	73	0	15
2020	Communications or public affairs	56	15	3	5	0	0	21	90	6	39
2020	Legal services	44	18	17	8	4	2	6	68	13	48
2020	Administration and operations	50	24	12	9	3	0	3	76	12	136
2020	Human resources	62	26	8	4	0	0	0	88	4	34
2020	Financial management	49	21	10	0	5	0	15	82	6	20
2020	Information management	53	37	10	0	0	0	0	90	0	11
2020	Information technology	65	18	7	2	5	3	0	85	8	40
2020	Other services to the public	61	0	30	0	0	0	10	67	0	10
2020	None of the above	58	12	8	4	4	0	14	82	9	24
2019	Client contact centre	38	27	10	0	4	17	5	82	6	16
2019	Communications or public affairs	74	15	4	0	0	4	4	96	0	24
2019	Legal services	49	21	11	8	7	2	2	73	16	47
2019	Administration and operations	56	21	8	6	1	0	8	84	8	124
2019	Human resources	66	17	10	0	7	0	0	83	7	27
2019	Financial management	67	12	12	4	0	4	0	83	4	24
2019	Information technology	69	15	3	0	6	3	3	90	7	30
2019	None of the above	60	28	6	6	0	0	0	88	6	26

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	26	13	7	0	0	0	79	7	15
2020	Communications or public affairs	54	26	5	0	0	0	16	94	0	39
2020	Legal services	70	11	13	0	2	2	2	84	2	48
2020	Administration and operations	55	23	11	3	2	1	5	82	6	135
2020	Human resources	78	9	13	0	0	0	0	87	0	34
2020	Financial management	65	25	0	0	0	5	5	100	0	20
2020	Information management	36	54	10	0	0	0	0	90	0	11
2020	Information technology	68	15	10	0	3	5	0	87	3	40
2020	Other services to the public	71	10	10	0	0	10	0	89	0	10
2020	None of the above	40	26	12	0	4	4	14	80	5	24
2019	Client contact centre	54	37	0	0	0	4	5	100	0	16
2019	Communications or public affairs	59	15	4	0	15	0	7	80	16	24
2019	Legal services	60	15	17	2	0	2	4	79	2	47
2019	Administration and operations	56	14	8	4	4	4	11	82	9	124
2019	Human resources	76	14	0	3	7	0	0	89	11	27
2019	Financial management	71	13	12	4	0	0	0	84	4	24
2019	Information technology	65	12	6	6	3	3	3	83	10	29
2019	None of the above	54	17	14	14	0	0	0	71	14	26

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	87	6	7	0	0	0	0	93	0	15
2020	Communications or public affairs	74	5	0	0	0	3	18	100	0	39
2020	Legal services	82	7	2	2	2	0	6	94	4	48
2020	Administration and operations	75	7	7	1	1	3	6	90	2	136
2020	Human resources	80	7	10	0	0	3	0	89	0	34
2020	Financial management	80	5	5	0	5	0	5	90	5	20
2020	Information management	82	10	0	0	0	8	0	100	0	11
2020	Information technology	82	2	7	3	3	3	0	87	5	40
2020	Other services to the public	77	10	14	0	0	0	0	86	0	10
2020	None of the above	73	8	0	9	0	0	10	91	9	24
2019	Client contact centre	91	4	0	0	0	4	0	100	0	16
2019	Communications or public affairs	65	0	4	0	0	19	12	94	0	23
2019	Legal services	79	0	2	2	0	6	11	95	3	47
2019	Administration and operations	68	6	4	3	4	2	14	88	7	122
2019	Human resources	93	0	3	0	4	0	0	93	4	27
2019	Financial management	79	4	0	8	0	8	0	91	9	24
2019	Information technology	85	3	0	3	3	3	3	93	7	30
2019	None of the above	83	6	3	3	0	3	3	94	3	26

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	13	13	0	0	6	15	84	0	15
2020	Communications or public affairs	69	5	0	0	0	3	23	100	0	39
2020	Legal services	84	6	2	0	0	0	7	98	0	48
2020	Administration and operations	78	10	4	0	1	0	8	95	1	136
2020	Human resources	87	6	0	0	4	0	4	96	4	34
2020	Financial management	70	10	0	0	0	0	20	100	0	20
2020	Information management	100	0	0	0	0	0	0	100	0	11
2020	Information technology	83	0	7	0	3	8	0	90	3	40
2020	Other services to the public	90	0	0	0	0	10	0	100	0	10
2020	None of the above	62	8	4	0	8	4	14	86	9	24
2019	Client contact centre	86	5	0	0	0	4	5	100	0	16
2019	Communications or public affairs	82	0	4	0	0	4	11	96	0	24
2019	Legal services	83	4	0	0	0	2	11	100	0	46
2019	Administration and operations	71	4	1	4	1	2	17	93	6	124
2019	Human resources	90	0	4	3	0	3	0	93	4	27
2019	Financial management	91	0	0	0	0	9	0	100	0	23
2019	Information technology	84	6	3	0	0	3	3	97	0	29
2019	None of the above	89	6	0	0	0	0	6	100	0	26

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	40	6	6	0	0	0	87	6	15
2020	Communications or public affairs	51	38	5	3	0	0	2	92	3	39
2020	Legal services	55	33	4	5	4	0	0	88	8	48
2020	Administration and operations	44	38	10	4	3	1	1	83	7	134
2020	Human resources	64	17	6	9	4	0	0	81	13	34
2020	Financial management	45	50	0	5	0	0	0	95	5	20
2020	Information management	38	54	0	0	8	0	0	92	8	11
2020	Information technology	51	33	5	3	8	0	0	84	11	39
2020	Other services to the public	48	19	23	10	0	0	0	67	10	10
2020	None of the above	46	25	20	10	0	0	0	71	10	24
2019	Client contact centre	66	34	0	0	0	0	0	100	0	16
2019	Communications or public affairs	37	33	15	11	4	0	0	70	15	24
2019	Legal services	35	44	11	11	0	0	0	78	11	46
2019	Administration and operations	38	28	20	9	3	1	1	67	13	124
2019	Human resources	56	33	7	0	4	0	0	90	4	27
2019	Financial management	41	38	4	13	4	0	0	79	17	24
2019	Information technology	39	34	15	9	3	0	0	73	12	30
2019	None of the above	40	23	8	8	17	0	3	65	27	26
2018	Communications or public affairs	36	31	10	9	13	0	0	67	22	22
2018	Legal services	39	37	10	5	3	3	3	81	9	39
2018	Administration and operations	47	31	9	6	7	0	0	78	13	104
2018	Human resources	44	39	4	13	0	0	0	83	13	26
2018	Financial management	44	35	13	4	4	0	0	78	9	23
2018	Information technology	43	26	16	5	10	0	0	69	16	18
2018	Other services to the public	46	37	0	16	0	0	0	84	16	12
2018	None of the above	36	32	22	5	6	0	0	68	10	20
2017	Client contact centre	37	19	22	15	7	0	0	56	21	14
2017	Communications or public affairs	36	29	11	20	4	0	0	65	24	22
2017	Legal services	30	43	11	8	5	0	3	75	13	41
2017	Administration and operations	50	26	8	10	5	0	1	77	15	129
2017	Human resources	44	35	10	7	4	0	0	78	12	29
2017	Financial management	23	37	15	18	6	0	0	60	25	20
2017	Information management	49	28	8	7	8	0	0	77	15	14
2017	Information technology	42	48	10	0	0	0	0	90	0	19
2017	None of the above	44	35	8	9	5	0	0	78	14	27

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	34	6	13	0	0	0	81	13	15
2020	Communications or public affairs	51	31	11	5	0	0	2	84	5	39
2020	Legal services	51	39	4	2	4	0	0	90	6	48
2020	Administration and operations	48	29	14	3	4	1	1	79	7	136
2020	Human resources	58	17	14	8	4	0	0	74	11	34
2020	Financial management	49	41	5	5	0	0	0	90	5	20
2020	Information management	65	27	0	0	8	0	0	92	8	11
2020	Information technology	44	38	7	3	8	0	0	82	11	39
2020	Other services to the public	29	29	42	0	0	0	0	58	0	10
2020	None of the above	54	25	4	18	0	0	0	78	18	24
2019	Client contact centre	55	31	10	5	0	0	0	85	5	16
2019	Communications or public affairs	52	30	7	4	7	0	0	82	11	24
2019	Legal services	43	22	24	7	4	0	0	65	11	46
2019	Administration and operations	35	29	29	5	0	0	2	65	5	124
2019	Human resources	66	24	7	0	4	0	0	90	4	27
2019	Financial management	54	25	8	4	8	0	0	79	13	24
2019	Information technology	64	12	18	3	3	0	0	76	6	30
2019	None of the above	32	29	8	23	6	0	3	62	29	26
2018	Communications or public affairs	56	9	9	21	0	4	0	68	22	22
2018	Legal services	28	42	18	11	0	0	0	70	11	39
2018	Administration and operations	39	35	16	6	4	0	0	75	10	103
2018	Human resources	44	42	9	0	5	0	0	86	5	26
2018	Financial management	43	39	4	4	9	0	0	83	13	23
2018	Information technology	48	37	0	5	10	0	0	85	15	18
2018	Other services to the public	49	7	28	7	9	0	0	56	16	12
2018	None of the above	38	29	17	15	0	0	0	68	15	20
2017	Client contact centre	45	26	15	7	7	0	0	72	14	14
2017	Communications or public affairs	40	29	15	16	0	0	0	69	16	22
2017	Legal services	29	38	20	5	5	0	3	69	10	41
2017	Administration and operations	49	26	10	7	6	1	1	76	13	129
2017	Human resources	40	36	6	14	4	0	0	76	18	29
2017	Financial management	37	38	12	0	12	0	0	76	12	20
2017	Information management	43	29	13	0	7	8	0	78	8	14
2017	Information technology	53	42	5	0	0	0	0	95	0	19
2017	None of the above	48	27	9	4	8	0	3	78	13	27

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	46	0	6	0	0	94	6	15
2020	Communications or public affairs	49	36	10	3	0	2	87	3	39
2020	Legal services	52	40	4	2	2	0	92	5	48
2020	Administration and operations	42	38	13	4	3	0	80	7	133
2020	Human resources	57	33	3	4	4	0	89	8	34
2020	Financial management	50	45	5	0	0	0	95	0	20
2020	Information management	83	0	9	0	0	8	90	0	11
2020	Information technology	52	33	12	3	0	0	85	3	40
2020	Other services to the public	29	52	0	19	0	0	81	19	10
2020	None of the above	37	46	8	9	0	0	83	9	24
2019	Client contact centre	69	31	0	0	0	0	100	0	16
2019	Communications or public affairs	37	41	15	4	4	0	78	7	24
2019	Legal services	42	41	9	6	2	0	83	9	47
2019	Administration and operations	40	40	17	2	1	0	80	3	123
2019	Human resources	66	20	10	0	4	0	86	4	27
2019	Financial management	33	50	8	4	4	0	84	8	24
2019	Information technology	52	24	15	6	3	0	76	9	30
2019	None of the above	29	35	9	24	3	0	64	27	25
2018	Communications or public affairs	56	26	4	9	4	0	82	13	22
2018	Legal services	34	41	8	17	0	0	75	17	38
2018	Administration and operations	43	36	12	4	5	0	79	9	102
2018	Human resources	55	27	13	5	0	0	82	5	25
2018	Financial management	35	39	18	4	4	0	74	9	23
2018	Information technology	43	31	16	5	5	0	74	10	18
2018	Other services to the public	51	23	9	16	0	0	75	16	12
2018	None of the above	29	35	21	15	0	0	64	15	20
2017	Client contact centre	59	27	7	7	0	0	86	7	14
2017	Communications or public affairs	46	19	23	8	4	0	65	12	22
2017	Legal services	36	35	22	5	2	0	71	7	41
2017	Administration and operations	49	31	8	8	4	0	80	12	129
2017	Human resources	34	46	17	0	3	0	80	3	29
2017	Financial management	31	36	15	6	12	0	67	18	20
2017	Information management	58	14	8	20	0	0	72	20	14
2017	Information technology	37	52	11	0	0	0	89	0	19
2017	None of the above	47	36	6	3	8	0	83	11	27

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	40	6	6	0	6	0	86	7	15
2020	Communications or public affairs	46	33	13	5	0	2	0	81	5	39
2020	Legal services	46	34	11	8	0	0	0	80	8	48
2020	Administration and operations	38	40	12	4	1	5	0	82	5	136
2020	Human resources	46	32	14	4	4	0	0	78	8	34
2020	Financial management	29	60	10	0	0	0	0	90	0	20
2020	Information management	19	64	0	8	0	8	0	91	9	11
2020	Information technology	42	42	7	5	3	0	0	85	8	40
2020	None of the above	12	58	14	4	0	8	4	80	5	24
2019	Client contact centre	29	52	10	9	0	0	0	81	9	16
2019	Communications or public affairs	30	26	4	19	4	18	0	68	27	24
2019	Legal services	30	44	17	7	2	0	0	74	9	46
2019	Administration and operations	27	41	17	6	2	6	0	73	9	125
2019	Human resources	43	46	3	4	4	0	0	89	7	27
2019	Financial management	42	21	13	16	0	8	0	68	18	24
2019	Information technology	39	42	3	6	0	9	0	90	7	30
2019	None of the above	26	37	14	11	9	0	3	65	21	26
2018	Communications or public affairs	38	36	8	13	0	4	0	78	14	22
2018	Legal services	22	34	25	13	0	3	3	60	14	40
2018	Administration and operations	29	42	11	10	1	6	1	77	11	104
2018	Human resources	48	35	8	0	5	4	0	86	5	26
2018	Financial management	26	40	17	4	9	4	0	69	13	23
2018	Information technology	40	39	6	5	11	0	0	78	16	17
2018	Other services to the public	22	69	0	9	0	0	0	91	9	12
2018	None of the above	13	54	22	5	6	0	0	68	10	20
2017	Client contact centre	30	42	15	7	7	0	0	72	14	14
2017	Communications or public affairs	29	27	23	13	8	0	0	56	21	22
2017	Legal services	19	34	29	2	5	5	5	59	8	41
2017	Administration and operations	41	28	9	9	7	5	1	75	16	129
2017	Human resources	25	41	21	10	4	0	0	65	14	29
2017	Financial management	14	42	17	20	6	0	0	56	27	20
2017	Information management	29	21	27	0	15	8	0	54	16	14
2017	Information technology	48	32	10	0	0	10	0	89	0	19
2017	None of the above	30	40	14	0	8	8	0	76	9	26

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	71	21	0	8	0	0	0	92	8	14
2020	Communications or public affairs	56	34	5	0	0	0	5	95	0	39
2020	Legal services	54	23	2	13	5	0	2	79	18	47
2020	Administration and operations	54	26	5	9	5	0	0	81	14	133
2020	Human resources	67	24	0	5	4	0	0	91	9	34
2020	Financial management	66	34	0	0	0	0	0	100	0	20
2020	Information management	73	27	0	0	0	0	0	100	0	11
2020	Information technology	68	17	10	5	0	0	0	85	5	40
2020	Other services to the public	49	32	19	0	0	0	0	81	0	10
2020	None of the above	50	34	8	8	0	0	0	83	8	24
2019	Client contact centre	86	5	9	0	0	0	0	91	0	16
2019	Communications or public affairs	82	11	0	0	4	0	4	96	4	24
2019	Legal services	55	30	2	9	2	2	0	87	11	47
2019	Administration and operations	49	34	8	9	0	0	0	83	9	125
2019	Human resources	77	17	3	0	4	0	0	93	4	27
2019	Financial management	63	21	4	13	0	0	0	83	13	24
2019	Information technology	57	24	15	3	0	0	0	82	3	30
2019	None of the above	48	29	9	0	14	0	0	77	14	26
2018	Communications or public affairs	73	18	4	4	0	0	0	91	4	22
2018	Legal services	40	27	4	19	8	0	2	68	27	39
2018	Administration and operations	52	28	10	3	3	2	1	83	6	101
2018	Human resources	68	23	4	0	5	0	0	91	5	24
2018	Financial management	40	41	14	0	4	0	0	82	4	22
2018	Information technology	61	34	5	0	0	0	0	95	0	18
2018	Other services to the public	42	42	7	9	0	0	0	84	9	12
2018	None of the above	43	36	12	0	9	0	0	79	9	20
2017	Client contact centre	64	14	15	0	0	0	8	84	0	14
2017	Communications or public affairs	45	23	11	13	8	0	0	68	21	22
2017	Legal services	64	22	7	5	2	0	0	86	7	41
2017	Administration and operations	56	30	6	3	2	1	2	89	5	129
2017	Human resources	44	36	17	0	3	0	0	80	3	29
2017	Financial management	67	15	6	13	0	0	0	81	13	20
2017	Information management	58	21	21	0	0	0	0	79	0	14
2017	Information technology	53	47	0	0	0	0	0	100	0	19
2017	None of the above	53	38	3	0	3	0	3	94	3	27

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	86	6	0	7	0	0	0	93	7	15
2020	Communications or public affairs	46	26	13	8	5	0	2	74	13	39
2020	Legal services	23	37	23	11	5	0	0	61	16	48
2020	Administration and operations	44	28	14	6	6	0	1	73	13	136
2020	Human resources	30	40	23	3	4	0	0	70	7	34
2020	Financial management	27	53	6	15	0	0	0	79	15	19
2020	Information management	64	18	18	0	0	0	0	82	0	11
2020	Information technology	37	35	17	2	8	0	0	73	10	40
2020	Other services to the public	29	18	53	0	0	0	0	47	0	10
2020	None of the above	46	17	28	0	9	0	0	63	9	23
2019	Client contact centre	96	0	0	4	0	0	0	96	4	16
2019	Communications or public affairs	69	23	8	0	0	0	0	92	0	23
2019	Legal services	31	36	22	9	2	0	0	67	11	45
2019	Administration and operations	68	21	8	1	2	1	0	89	3	123
2019	Human resources	47	30	20	0	3	0	0	77	3	27
2019	Financial management	44	35	4	17	0	0	0	78	17	23
2019	Information technology	27	42	15	12	3	0	0	69	15	30
2019	None of the above	59	23	12	6	0	0	0	82	6	26
2018	Communications or public affairs	48	38	9	4	0	0	0	87	4	22
2018	Legal services	31	26	27	11	5	0	0	57	16	39
2018	Administration and operations	55	20	14	6	6	0	0	75	11	104
2018	Human resources	30	48	15	7	0	0	0	78	7	26
2018	Financial management	21	53	4	4	17	0	0	74	22	23
2018	Information technology	45	29	26	0	0	0	0	74	0	18
2018	Other services to the public	70	30	0	0	0	0	0	100	0	12
2018	None of the above	48	26	21	4	0	0	0	75	4	20
2017	Client contact centre	80	12	7	0	0	0	0	93	0	14
2017	Communications or public affairs	57	18	5	13	8	0	0	75	20	22
2017	Legal services	22	60	12	2	2	0	3	85	3	41
2017	Administration and operations	63	26	8	2	1	0	0	89	3	129
2017	Human resources	27	49	17	3	4	0	0	76	7	29
2017	Financial management	49	24	11	16	0	0	0	73	16	20
2017	Information management	66	14	14	0	6	0	0	80	6	14
2017	Information technology	42	36	16	0	5	0	0	78	5	19
2017	None of the above	36	60	4	0	0	0	0	96	0	27

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	41	59	15
2020	Communications or public affairs	33	67	39
2020	Legal services	54	46	48
2020	Administration and operations	31	69	136
2020	Human resources	42	58	34
2020	Financial management	59	41	20
2020	Information management	54	46	11
2020	Information technology	41	59	39
2020	Other services to the public	29	71	10
2020	None of the above	32	68	24

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	6	6	6	0	0	20	84	8	15
2020	Communications or public affairs	74	8	0	0	0	5	13	100	0	39
2020	Legal services	83	0	8	0	0	2	7	92	0	48
2020	Administration and operations	55	17	11	4	0	5	7	83	5	136
2020	Human resources	64	16	5	0	0	0	15	94	0	34
2020	Financial management	85	9	0	0	0	0	5	100	0	20
2020	Information management	64	8	10	0	0	8	10	88	0	11
2020	Information technology	67	10	13	0	3	3	5	83	3	39
2020	Other services to the public	51	11	10	0	0	10	19	87	0	10
2020	None of the above	54	18	4	0	0	4	20	95	0	24

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Client contact centre	32	33	34	15
2020	Communications or public affairs	20	38	41	39
2020	Legal services	8	44	48	48
2020	Administration and operations	28	36	36	136
2020	Human resources	17	48	36	34
2020	Financial management	39	16	46	20
2020	Information management	18	55	27	11
2020	Information technology	18	52	30	40
2020	Other services to the public	29	39	32	10
2020	None of the above	30	38	32	23
2019	Client contact centre	18	24	58	16
2019	Communications or public affairs	33	41	26	24
2019	Legal services	18	21	61	46
2019	Administration and operations	43	22	35	125
2019	Human resources	30	30	40	27
2019	Financial management	54	17	29	24
2019	Information technology	16	33	51	30
2019	None of the above	46	40	15	26
2018	Communications or public affairs	26	43	31	22
2018	Legal services	32	36	32	40
2018	Administration and operations	33	23	44	104
2018	Human resources	27	37	36	26
2018	Financial management	39	35	26	23
2018	Information technology	20	48	31	18
2018	Other services to the public	7	77	16	12
2018	None of the above	33	38	29	20
2017	Client contact centre	15	78	7	14
2017	Communications or public affairs	39	21	40	22
2017	Legal services	28	30	42	41
2017	Administration and operations	36	26	38	129
2017	Human resources	41	31	27	29
2017	Financial management	48	21	31	20
2017	Information management	28	51	22	14
2017	Information technology	36	43	21	19
2017	None of the above	18	48	34	27

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Administration and operations	11	34	45	2	2	5	38
2019	Administration and operations	6	20	53	7	10	4	55
2019	Financial management	16	15	54	8	0	8	13
2019	None of the above	7	0	62	0	24	7	10
2018	Legal services	8	15	54	7	8	8	13
2018	Administration and operations	16	10	63	9	3	0	35
2017	Legal services	0	8	54	0	19	19	11
2017	Administration and operations	13	7	44	4	29	3	42
2017	Human resources	7	11	69	0	0	14	13

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	39	6	0	7	0	0	86	7	15
2020	Communications or public affairs	64	31	0	3	0	0	2	97	3	39
2020	Legal services	69	30	2	0	0	0	0	98	0	48
2020	Administration and operations	62	34	1	1	2	0	0	96	3	136
2020	Human resources	70	23	3	4	0	0	0	94	4	34
2020	Financial management	65	26	10	0	0	0	0	90	0	20
2020	Information management	73	27	0	0	0	0	0	100	0	11
2020	Information technology	51	36	7	3	2	0	0	87	5	39
2020	Other services to the public	62	19	10	10	0	0	0	81	10	10
2020	None of the above	54	42	4	0	0	0	0	96	0	23
2019	Client contact centre	86	14	0	0	0	0	0	100	0	16
2019	Communications or public affairs	55	37	4	0	4	0	0	93	4	24
2019	Legal services	68	28	2	0	2	0	0	96	2	47
2019	Administration and operations	55	32	12	1	0	0	0	87	1	124
2019	Human resources	76	13	3	4	4	0	0	90	7	27
2019	Financial management	67	21	8	0	4	0	0	88	4	24
2019	Information technology	51	33	12	0	3	0	0	85	3	30
2019	None of the above	48	29	20	0	3	0	0	77	3	26
2018	Communications or public affairs	61	30	4	4	0	0	0	91	4	22
2018	Legal services	54	39	7	0	0	0	0	93	0	39
2018	Administration and operations	68	28	2	1	2	0	0	96	3	104
2018	Human resources	68	23	9	0	0	0	0	91	0	26
2018	Financial management	48	35	9	4	0	4	0	87	4	23
2018	Information technology	45	40	11	0	5	0	0	84	5	18
2018	Other services to the public	75	25	0	0	0	0	0	100	0	12
2018	None of the above	57	32	11	0	0	0	0	89	0	20
2017	Client contact centre	56	44	0	0	0	0	0	100	0	14
2017	Communications or public affairs	51	15	16	4	14	0	0	66	18	21
2017	Legal services	43	45	7	2	3	0	0	88	5	41
2017	Administration and operations	61	29	6	2	1	0	0	91	3	129
2017	Human resources	46	35	9	10	0	0	0	81	10	29
2017	Financial management	23	51	16	11	0	0	0	73	11	20
2017	Information management	65	13	14	0	7	0	0	79	7	14
2017	Information technology	58	25	16	0	0	0	0	84	0	19
2017	None of the above	53	39	0	0	5	0	3	95	5	27

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	40	0	0	0	0	0	100	0	15
2020	Communications or public affairs	49	36	5	3	0	8	0	92	3	39
2020	Legal services	34	44	15	5	2	0	0	79	6	48
2020	Administration and operations	45	39	9	5	0	2	0	85	5	134
2020	Human resources	39	40	17	0	4	0	0	79	4	34
2020	Financial management	51	26	5	14	4	0	0	77	18	20
2020	Information management	39	52	0	0	0	9	0	100	0	10
2020	Information technology	55	35	7	0	3	0	0	90	3	40
2020	Other services to the public	39	38	14	0	0	10	0	85	0	10
2020	None of the above	38	37	16	10	0	0	0	74	10	24
2019	Client contact centre	50	50	0	0	0	0	0	100	0	16
2019	Communications or public affairs	41	56	4	0	0	0	0	96	0	24
2019	Legal services	32	36	19	11	0	2	0	69	11	47
2019	Administration and operations	43	41	10	6	0	0	0	84	6	125
2019	Human resources	66	20	7	4	4	0	0	86	7	27
2019	Financial management	46	38	4	12	0	0	0	84	12	24
2019	Information technology	36	40	12	3	6	3	0	78	9	30
2019	None of the above	43	37	9	6	3	3	0	82	9	26
2018	Communications or public affairs	31	36	12	9	0	11	0	76	10	22
2018	Legal services	31	24	33	5	0	3	3	59	6	40
2018	Administration and operations	37	47	13	1	2	1	0	85	3	104
2018	Human resources	60	30	5	0	5	0	0	90	5	26
2018	Financial management	52	26	13	8	0	0	0	79	8	23
2018	Information technology	40	34	11	10	5	0	0	74	16	18
2018	Other services to the public	58	33	9	0	0	0	0	91	0	12
2018	None of the above	18	51	17	9	6	0	0	69	15	20
2017	Client contact centre	44	40	15	0	0	0	0	85	0	14
2017	Communications or public affairs	42	26	16	8	4	4	0	71	12	22
2017	Legal services	25	32	27	0	12	3	0	59	13	41
2017	Administration and operations	47	31	11	6	2	2	0	80	9	129
2017	Human resources	55	39	3	3	0	0	0	94	3	29
2017	Financial management	27	32	19	11	6	6	0	63	17	20
2017	Information management	29	56	0	7	7	0	0	86	14	14
2017	Information technology	48	32	15	5	0	0	0	80	5	19
2017	None of the above	29	51	6	3	11	0	0	80	14	27

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	6	20	19	28	13	6	6	47	31	15
2020	Communications or public affairs	0	13	36	28	16	0	8	47	14	39
2020	Legal services	6	20	26	27	21	0	0	48	26	48
2020	Administration and operations	8	12	32	30	15	1	2	46	21	135
2020	Human resources	3	17	31	33	15	0	0	49	20	34
2020	Financial management	0	24	60	16	0	0	0	16	24	20
2020	Information management	0	19	46	18	17	0	0	35	19	11
2020	Information technology	5	20	42	20	13	0	0	33	25	40
2020	Other services to the public	10	19	11	51	10	0	0	61	29	10
2020	None of the above	4	20	42	22	0	4	8	25	28	24
2019	Client contact centre	0	31	14	31	24	0	0	55	31	16
2019	Communications or public affairs	0	11	41	30	18	0	0	48	11	24
2019	Legal services	7	13	29	34	17	0	0	51	19	47
2019	Administration and operations	4	13	35	21	22	2	4	46	17	125
2019	Human resources	7	7	31	41	14	0	0	55	14	26
2019	Financial management	25	21	21	21	13	0	0	34	46	24
2019	Information technology	18	18	27	24	9	3	0	34	37	30
2019	None of the above	9	9	23	37	12	0	11	54	20	26
2018	Communications or public affairs	13	9	28	31	13	4	0	47	23	22
2018	Legal services	0	25	16	41	11	0	6	56	27	36
2018	Administration and operations	7	17	28	29	17	0	2	47	25	104
2018	Human resources	4	19	34	28	15	0	0	43	23	26
2018	Financial management	13	26	22	34	4	0	0	39	39	23
2018	Information technology	10	10	56	15	8	0	0	24	20	18
2018	Other services to the public	0	7	41	45	7	0	0	52	7	12
2018	None of the above	14	23	41	13	9	0	0	22	37	20
2017	Client contact centre	0	14	20	22	29	0	14	60	17	14
2017	Communications or public affairs	13	14	32	22	19	0	0	41	27	22
2017	Legal services	3	11	31	25	20	3	8	50	16	41
2017	Administration and operations	6	20	21	19	21	1	12	46	29	129
2017	Human resources	3	32	34	15	8	0	8	25	38	28
2017	Financial management	16	32	30	11	4	7	0	17	51	19
2017	Information management	7	20	14	29	30	0	0	59	27	14
2017	Information technology	5	53	42	0	0	0	0	0	58	19
2017	None of the above	8	15	41	33	3	0	0	36	23	27

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	0	7	47	26	6	13	91	0	15
2020	Communications or public affairs	0	5	13	38	26	8	10	78	6	39
2020	Legal services	2	13	11	41	28	5	0	73	16	48
2020	Administration and operations	3	13	16	34	28	3	4	67	17	134
2020	Human resources	0	0	21	48	31	0	0	79	0	34
2020	Financial management	0	10	14	61	5	10	0	73	11	20
2020	Information management	10	10	0	36	45	0	0	81	19	11
2020	Information technology	5	5	27	31	30	2	0	62	10	40
2020	Other services to the public	0	0	10	71	10	10	0	89	0	10
2020	None of the above	0	13	9	40	18	4	17	73	16	24
2019	Client contact centre	0	4	14	41	41	0	0	81	4	16
2019	Communications or public affairs	0	4	30	33	30	4	0	65	4	24
2019	Legal services	6	7	26	32	21	6	2	58	14	47
2019	Administration and operations	2	8	19	25	35	5	5	68	11	122
2019	Human resources	4	0	20	34	43	0	0	77	4	27
2019	Financial management	21	12	21	38	8	0	0	46	33	24
2019	Information technology	12	12	27	27	9	12	0	41	27	30
2019	None of the above	14	15	14	36	14	3	3	54	31	26
2018	Communications or public affairs	4	21	13	22	22	16	0	53	31	22
2018	Legal services	5	21	21	27	20	0	6	49	28	38
2018	Administration and operations	6	15	21	34	22	3	0	57	21	103
2018	Human resources	4	9	38	24	26	0	0	50	12	26
2018	Financial management	22	31	13	17	13	4	0	31	55	23
2018	Information technology	15	10	32	29	8	5	0	39	27	18
2018	Other services to the public	0	7	41	32	19	0	0	52	7	12
2018	None of the above	10	30	10	29	17	5	0	48	42	20
2017	Client contact centre	8	27	7	15	21	7	14	47	44	14
2017	Communications or public affairs	4	8	32	31	25	0	0	56	12	22
2017	Legal services	6	3	29	29	20	5	8	57	10	41
2017	Administration and operations	9	9	25	21	21	1	15	50	20	128
2017	Human resources	0	0	35	24	11	7	23	50	0	28
2017	Financial management	27	27	13	19	8	6	0	29	57	20
2017	Information management	13	15	7	7	51	8	0	63	30	14
2017	Information technology	5	15	21	26	22	0	11	54	22	19
2017	None of the above	11	18	21	21	17	5	8	44	33	27

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	0	13	40	27	6	13	84	0	15
2020	Communications or public affairs	0	15	31	20	13	5	15	42	19	39
2020	Legal services	0	9	26	35	29	0	0	64	9	48
2020	Administration and operations	5	11	29	31	17	2	5	52	17	135
2020	Human resources	9	9	27	36	20	0	0	55	18	33
2020	Financial management	10	25	19	25	16	0	5	43	37	20
2020	Information management	0	0	64	10	26	0	0	36	0	11
2020	Information technology	5	13	21	38	18	5	0	59	19	39
2020	Other services to the public	0	38	23	20	10	0	10	32	42	10
2020	None of the above	0	25	21	39	4	4	8	49	28	24
2019	Client contact centre	4	14	31	15	31	0	5	48	19	16
2019	Communications or public affairs	15	0	37	18	26	0	4	46	16	24
2019	Legal services	8	13	19	32	27	0	0	59	21	47
2019	Administration and operations	3	16	27	21	24	4	5	49	21	125
2019	Human resources	7	13	23	27	30	0	0	57	20	27
2019	Financial management	13	26	22	13	26	0	0	39	39	23
2019	Information technology	6	18	28	33	12	3	0	47	25	30
2019	None of the above	3	9	23	23	25	3	14	58	14	26
2018	Communications or public affairs	0	9	36	12	22	11	9	44	11	22
2018	Legal services	3	16	32	18	14	9	8	39	23	37
2018	Administration and operations	4	20	31	25	16	3	1	42	25	104
2018	Human resources	8	16	47	11	15	4	0	27	25	26
2018	Financial management	26	18	22	22	13	0	0	34	44	23
2018	Information technology	5	5	47	29	8	5	0	40	11	18
2018	Other services to the public	6	17	50	28	0	0	0	28	22	12
2018	None of the above	10	30	18	20	17	0	5	38	43	20
2017	Client contact centre	0	22	12	8	36	7	16	57	28	14
2017	Communications or public affairs	8	14	32	18	24	0	4	44	23	22
2017	Legal services	9	6	21	29	19	8	8	56	18	41
2017	Administration and operations	11	11	26	18	19	1	14	44	25	129
2017	Human resources	14	20	28	19	7	0	12	30	39	29
2017	Financial management	21	24	24	16	15	0	0	31	44	20
2017	Information management	7	13	27	22	30	0	0	52	21	14
2017	Information technology	14	10	43	27	0	0	5	29	26	19
2017	None of the above	20	16	9	32	6	9	8	46	43	27

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	0	7	26	54	6	6	92	0	15
2020	Communications or public affairs	3	5	28	23	34	0	8	61	8	39
2020	Legal services	2	9	37	30	22	0	0	52	11	47
2020	Administration and operations	5	7	25	35	24	0	4	62	13	135
2020	Human resources	7	6	20	43	25	0	0	68	13	34
2020	Financial management	0	20	29	30	21	0	0	51	20	20
2020	Information management	0	0	21	50	28	0	0	79	0	10
2020	Information technology	3	10	22	43	22	0	0	65	13	40
2020	Other services to the public	0	0	30	61	10	0	0	70	0	10
2020	None of the above	8	9	36	32	4	0	12	40	20	24
2019	Client contact centre	0	16	26	17	35	0	6	55	17	15
2019	Communications or public affairs	0	4	11	37	48	0	0	85	4	24
2019	Legal services	2	6	43	30	19	0	0	49	8	47
2019	Administration and operations	3	4	17	27	42	1	7	74	8	124
2019	Human resources	7	17	20	26	30	0	0	56	24	27
2019	Financial management	13	12	37	21	17	0	0	38	25	24
2019	Information technology	6	6	22	41	22	3	0	64	13	29
2019	None of the above	3	11	12	51	11	0	11	70	17	26
2018	Communications or public affairs	0	9	9	31	44	7	0	81	10	22
2018	Legal services	5	11	43	19	16	0	5	37	17	39
2018	Administration and operations	1	3	26	41	28	1	0	70	4	103
2018	Human resources	0	7	47	28	18	0	0	46	7	26
2018	Financial management	13	4	52	17	9	0	4	27	18	23
2018	Information technology	5	0	52	19	24	0	0	43	5	18
2018	Other services to the public	0	0	22	61	16	0	0	78	0	12
2018	None of the above	6	9	35	29	17	0	5	48	15	20
2017	Client contact centre	0	15	14	14	49	0	7	68	16	14
2017	Communications or public affairs	0	13	41	21	19	0	6	42	14	22
2017	Legal services	4	6	43	26	12	3	5	41	12	41
2017	Administration and operations	2	4	19	33	26	1	14	71	7	128
2017	Human resources	3	7	55	19	8	0	8	29	11	28
2017	Financial management	0	16	45	28	11	0	0	39	16	19
2017	Information management	0	7	21	15	52	0	6	71	7	14
2017	Information technology	5	11	32	26	15	0	11	46	18	19
2017	None of the above	5	12	29	38	9	5	3	50	18	27

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	6	14	41	19	0	20	75	8	15
2020	Communications or public affairs	5	8	20	20	36	3	8	63	14	39
2020	Legal services	6	17	34	17	25	0	0	43	23	48
2020	Administration and operations	7	15	22	24	27	2	4	54	23	134
2020	Human resources	7	18	19	35	21	0	0	56	24	34
2020	Financial management	9	20	46	9	16	0	0	25	29	20
2020	Information management	10	0	18	46	26	0	0	72	10	11
2020	Information technology	8	22	23	28	17	2	0	46	31	40
2020	Other services to the public	0	0	37	23	19	11	10	53	0	10
2020	None of the above	12	8	37	27	4	0	12	35	23	24
2019	Client contact centre	0	36	0	40	20	0	5	62	38	16
2019	Communications or public affairs	0	4	11	59	22	0	4	85	4	24
2019	Legal services	4	17	30	24	19	6	0	45	23	47
2019	Administration and operations	3	10	20	26	32	1	8	63	15	123
2019	Human resources	0	20	33	23	20	0	4	45	20	27
2019	Financial management	33	21	13	25	9	0	0	34	54	24
2019	Information technology	15	24	21	27	9	3	0	37	41	30
2019	None of the above	15	14	25	20	11	0	14	36	34	26
2018	Communications or public affairs	4	9	22	26	25	9	4	59	16	22
2018	Legal services	13	21	25	19	13	0	9	35	38	39
2018	Administration and operations	10	13	25	29	20	0	3	51	24	104
2018	Human resources	4	23	20	27	19	7	0	50	29	26
2018	Financial management	8	48	18	13	9	0	4	22	59	23
2018	Information technology	16	31	10	19	19	5	0	39	50	18
2018	Other services to the public	0	9	50	41	0	0	0	41	9	12
2018	None of the above	10	38	18	21	12	0	0	33	49	20
2017	Client contact centre	8	7	21	14	49	0	0	64	15	14
2017	Communications or public affairs	9	17	33	12	19	0	10	34	29	22
2017	Legal services	2	16	24	20	23	3	13	51	21	41
2017	Administration and operations	5	10	20	19	27	2	17	57	19	129
2017	Human resources	3	32	30	15	12	0	8	29	38	28
2017	Financial management	17	16	35	12	16	0	4	29	34	19
2017	Information management	14	14	8	7	51	0	6	61	31	14
2017	Information technology	33	21	25	10	5	0	5	16	57	19
2017	None of the above	0	20	24	29	11	9	8	48	24	27

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	6	14	28	39	13	0	77	7	15
2020	Communications or public affairs	3	8	8	28	33	11	10	77	13	39
2020	Legal services	5	13	24	19	38	0	2	58	18	48
2020	Administration and operations	3	10	28	23	25	5	7	54	15	135
2020	Human resources	0	2	29	41	28	0	0	69	2	34
2020	Financial management	0	5	34	30	26	5	0	59	5	20
2020	Information management	11	0	21	50	10	9	0	65	12	10
2020	Information technology	8	5	30	25	25	7	0	54	13	40
2020	Other services to the public	0	0	10	51	20	19	0	88	0	10
2020	None of the above	0	9	15	61	0	8	8	72	11	24
2019	Client contact centre	0	53	4	38	4	0	0	43	53	16
2019	Communications or public affairs	0	7	18	30	41	0	4	73	8	24
2019	Legal services	7	11	25	45	8	4	0	55	18	47
2019	Administration and operations	5	10	29	26	20	3	6	51	17	124
2019	Human resources	0	0	27	28	45	0	0	73	0	26
2019	Financial management	17	25	33	13	4	8	0	18	45	24
2019	Information technology	24	9	27	21	12	6	0	35	36	30
2019	None of the above	6	23	14	25	9	14	9	44	38	26
2018	Communications or public affairs	4	17	27	18	20	9	4	44	25	22
2018	Legal services	13	16	25	26	8	9	3	39	34	38
2018	Administration and operations	14	19	21	24	18	2	2	44	34	104
2018	Human resources	8	19	39	11	11	7	5	25	31	26
2018	Financial management	44	26	9	9	4	0	9	14	76	23
2018	Information technology	10	10	26	31	16	5	0	50	22	18
2018	Other services to the public	0	7	16	46	30	0	0	76	7	12
2018	None of the above	0	22	43	15	16	0	5	32	23	19
2017	Client contact centre	7	8	28	14	34	0	8	53	17	14
2017	Communications or public affairs	4	4	40	14	30	0	8	48	9	22
2017	Legal services	7	5	14	33	22	5	13	68	15	41
2017	Administration and operations	10	12	20	21	21	3	14	50	26	129
2017	Human resources	0	12	31	27	20	7	4	52	13	28
2017	Financial management	4	31	29	11	24	0	0	35	36	19
2017	Information management	28	0	14	13	45	0	0	58	28	14
2017	Information technology	0	0	40	32	12	6	11	52	0	18
2017	None of the above	11	9	17	30	15	9	9	55	24	27

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	0	14	40	34	6	6	84	0	15
2020	Communications or public affairs	0	10	23	31	23	5	8	62	12	39
2020	Legal services	0	15	22	30	29	4	0	61	16	47
2020	Administration and operations	7	13	21	37	16	3	4	56	21	136
2020	Human resources	7	8	43	14	28	0	0	42	14	34
2020	Financial management	5	16	29	30	16	5	0	48	22	20
2020	Information management	0	10	36	37	17	0	0	54	10	11
2020	Information technology	3	15	19	28	30	5	0	61	19	40
2020	Other services to the public	0	10	10	32	30	19	0	76	12	10
2020	None of the above	8	16	16	39	12	0	8	56	26	24
2019	Client contact centre	0	27	15	14	44	0	0	58	27	15
2019	Communications or public affairs	15	7	18	22	37	0	0	59	22	24
2019	Legal services	11	11	26	34	19	0	0	53	21	47
2019	Administration and operations	2	12	25	34	19	2	5	57	16	123
2019	Human resources	7	6	26	27	33	0	0	60	14	27
2019	Financial management	12	21	21	29	17	0	0	46	33	24
2019	Information technology	6	9	24	37	18	6	0	58	16	30
2019	None of the above	3	20	29	34	9	3	3	45	25	26
2018	Communications or public affairs	4	0	39	22	22	7	4	51	5	22
2018	Legal services	8	12	38	21	11	3	6	35	23	38
2018	Administration and operations	6	17	30	26	18	0	2	46	24	104
2018	Human resources	5	8	42	4	22	15	5	32	16	26
2018	Financial management	21	22	44	9	0	0	4	9	46	23
2018	Information technology	10	16	21	21	27	5	0	51	27	18
2018	Other services to the public	0	0	62	31	7	0	0	38	0	12
2018	None of the above	19	13	32	15	20	0	0	35	32	20
2017	Client contact centre	0	5	14	22	30	22	8	74	7	14
2017	Communications or public affairs	9	16	34	12	19	0	10	34	28	22
2017	Legal services	9	2	32	21	24	5	5	51	13	41
2017	Administration and operations	8	13	23	16	22	1	16	46	26	129
2017	Human resources	11	14	42	7	15	0	12	25	28	29
2017	Financial management	29	4	46	6	15	0	0	21	33	20
2017	Information management	7	13	20	22	37	0	0	59	21	14
2017	Information technology	0	0	41	32	16	0	11	54	0	19
2017	None of the above	8	15	26	28	14	9	0	47	25	27

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	6	13	40	7	20	6	6	31	23	15
2020	Communications or public affairs	3	13	24	37	16	3	5	57	17	38
2020	Legal services	5	10	27	35	23	0	0	58	15	48
2020	Administration and operations	1	17	36	23	19	0	4	43	19	135
2020	Human resources	4	3	37	48	9	0	0	56	7	34
2020	Financial management	5	0	30	55	10	0	0	65	5	20
2020	Information management	0	29	27	18	26	0	0	44	29	11
2020	Information technology	5	8	20	34	32	0	0	67	13	40
2020	Other services to the public	23	19	20	19	19	0	0	38	42	10
2020	None of the above	4	20	36	28	4	0	8	34	26	24
2019	Client contact centre	0	31	31	19	18	0	0	37	31	16
2019	Communications or public affairs	0	7	11	52	30	0	0	82	7	24
2019	Legal services	2	8	34	30	25	0	0	55	11	47
2019	Administration and operations	4	12	26	25	22	2	7	53	18	124
2019	Human resources	0	20	26	17	37	0	0	54	20	27
2019	Financial management	0	13	21	29	38	0	0	67	13	24
2019	Information technology	3	3	18	31	39	6	0	74	6	30
2019	None of the above	18	17	17	22	26	0	0	48	35	26

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	20	0	14	0	6	0	85	15	15
2020	Communications or public affairs	33	33	15	5	3	10	0	74	9	39
2020	Legal services	25	38	17	11	5	5	0	66	16	48
2020	Administration and operations	31	38	15	9	3	3	1	72	13	133
2020	Human resources	39	38	13	3	8	0	0	77	10	34
2020	Financial management	36	40	0	20	4	0	0	76	24	20
2020	Information management	26	47	10	0	0	17	0	88	0	11
2020	Information technology	37	33	15	5	5	5	0	74	10	40
2020	Other services to the public	29	38	14	0	0	19	0	83	0	10
2020	None of the above	30	29	12	18	4	4	4	63	24	24
2019	Client contact centre	29	54	0	17	0	0	0	83	17	16
2019	Communications or public affairs	30	41	11	15	0	4	0	73	16	24
2019	Legal services	21	32	17	17	7	6	0	57	25	47
2019	Administration and operations	28	37	18	9	4	3	0	68	14	123
2019	Human resources	50	23	13	7	4	0	3	75	11	27
2019	Financial management	25	25	25	21	4	0	0	50	25	24
2019	Information technology	30	34	18	12	3	3	0	66	16	30
2019	None of the above	29	35	9	18	7	3	0	66	25	25

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	53	0	0	0	0	0	100	0	15
2020	Communications or public affairs	64	26	5	3	0	0	2	92	3	39
2020	Legal services	69	18	5	2	6	0	0	87	8	48
2020	Administration and operations	59	27	7	5	1	1	0	87	7	135
2020	Human resources	68	20	4	8	0	0	0	88	8	33
2020	Financial management	79	15	0	0	5	0	0	95	5	20
2020	Information management	65	10	17	0	0	8	0	81	0	11
2020	Information technology	67	15	12	2	3	0	0	83	5	40
2020	Other services to the public	47	34	0	19	0	0	0	81	19	10
2020	None of the above	42	36	0	18	0	0	4	82	18	24
2019	Client contact centre	50	36	0	14	0	0	0	86	14	16
2019	Communications or public affairs	67	22	0	11	0	0	0	89	11	24
2019	Legal services	62	21	6	11	0	0	0	83	11	47
2019	Administration and operations	45	31	9	11	2	2	0	78	13	124
2019	Human resources	76	20	0	0	4	0	0	96	4	27
2019	Financial management	62	29	0	4	4	0	0	92	8	24
2019	Information technology	58	24	0	9	3	6	0	87	13	30
2019	None of the above	52	20	14	9	6	0	0	71	15	26
2018	Communications or public affairs	51	31	9	0	4	4	0	86	5	22
2018	Legal services	43	32	10	9	3	3	0	78	12	39
2018	Administration and operations	49	28	7	12	4	0	0	77	16	104
2018	Human resources	71	15	0	5	5	0	5	90	10	26
2018	Financial management	52	26	13	4	4	0	0	78	9	23
2018	Information technology	53	32	0	5	10	0	0	84	16	18
2018	Other services to the public	43	33	15	9	0	0	0	76	9	12
2018	None of the above	36	55	4	0	6	0	0	91	6	20
2017	Client contact centre	64	21	7	0	0	8	0	93	0	14
2017	Communications or public affairs	45	32	8	4	12	0	0	77	16	22
2017	Legal services	45	31	12	4	5	0	3	77	10	41
2017	Administration and operations	58	21	7	7	5	1	0	80	12	129
2017	Human resources	58	27	12	4	0	0	0	84	4	29
2017	Financial management	37	43	13	6	0	0	0	80	6	20
2017	Information management	44	22	12	15	7	0	0	65	22	14
2017	Information technology	68	21	5	5	0	0	0	89	5	19
2017	None of the above	60	17	9	0	14	0	0	77	14	27

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	40	6	0	0	0	0	94	0	15
2020	Communications or public affairs	71	21	5	0	0	0	3	95	0	38
2020	Legal services	68	24	0	6	2	0	0	92	8	48
2020	Administration and operations	70	22	5	2	1	0	0	92	4	133
2020	Human resources	69	27	0	4	0	0	0	96	4	34
2020	Financial management	75	20	0	5	0	0	0	95	5	20
2020	Information management	100	0	0	0	0	0	0	100	0	10
2020	Information technology	72	23	2	0	3	0	0	95	3	40
2020	Other services to the public	49	41	10	0	0	0	0	90	0	10
2020	None of the above	58	24	6	4	4	0	4	86	8	24
2019	Client contact centre	77	18	5	0	0	0	0	95	0	16
2019	Communications or public affairs	67	26	4	4	0	0	0	93	4	24
2019	Legal services	70	28	2	0	0	0	0	98	0	46
2019	Administration and operations	58	32	5	3	2	0	0	89	6	124
2019	Human resources	72	21	4	0	4	0	0	93	4	26
2019	Financial management	58	33	4	4	0	0	0	91	4	24
2019	Information technology	73	12	9	0	3	3	0	87	3	30
2019	None of the above	51	34	6	6	3	0	0	85	9	26
2018	Communications or public affairs	60	36	0	0	4	0	0	96	4	22
2018	Legal services	56	32	13	0	0	0	0	87	0	39
2018	Administration and operations	57	34	4	6	0	0	0	91	6	104
2018	Human resources	67	28	0	0	0	0	5	100	0	26
2018	Financial management	52	39	9	0	0	0	0	91	0	23
2018	Information technology	53	31	0	5	10	0	0	85	15	18
2018	Other services to the public	51	42	7	0	0	0	0	93	0	12
2018	None of the above	64	32	0	5	0	0	0	95	5	20
2017	Client contact centre	64	29	0	0	7	0	0	93	7	14
2017	Communications or public affairs	45	31	20	4	0	0	0	76	4	22
2017	Legal services	58	29	3	8	0	0	3	89	8	41
2017	Administration and operations	61	22	7	7	2	0	0	84	9	129
2017	Human resources	58	27	4	12	0	0	0	84	12	29
2017	Financial management	37	33	11	13	6	0	0	70	20	20
2017	Information management	51	36	0	13	0	0	0	87	13	14
2017	Information technology	63	32	0	5	0	0	0	95	5	19
2017	None of the above	53	38	0	6	3	0	0	91	9	27

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	46	0	0	0	0	0	100	0	15
2020	Communications or public affairs	67	20	11	0	0	0	2	89	0	39
2020	Legal services	68	26	2	2	2	0	0	94	4	48
2020	Administration and operations	56	32	6	2	1	3	1	91	2	133
2020	Human resources	63	24	5	4	4	0	0	87	8	34
2020	Financial management	40	49	10	0	0	0	0	90	0	20
2020	Information management	56	36	8	0	0	0	0	92	0	11
2020	Information technology	65	22	7	3	0	3	0	90	3	40
2020	Other services to the public	48	33	10	0	0	10	0	89	0	10
2020	None of the above	46	40	10	0	0	0	4	90	0	24
2019	Client contact centre	55	40	0	0	0	5	0	100	0	16
2019	Communications or public affairs	50	27	12	12	0	0	0	77	12	23
2019	Legal services	62	30	6	2	0	0	0	92	2	47
2019	Administration and operations	45	34	13	7	1	1	0	80	7	125
2019	Human resources	65	21	10	0	4	0	0	86	4	26
2019	Financial management	58	25	8	8	0	0	0	83	8	24
2019	Information technology	55	27	12	0	3	3	0	84	3	30
2019	None of the above	52	25	14	6	3	0	0	77	9	26
2018	Communications or public affairs	69	22	9	0	0	0	0	91	0	22
2018	Legal services	46	40	8	3	0	0	3	89	3	39
2018	Administration and operations	48	32	13	5	0	2	0	81	5	104
2018	Human resources	48	35	12	0	0	0	5	87	0	26
2018	Financial management	52	39	4	0	4	0	0	91	4	23
2018	Information technology	53	31	5	0	10	0	0	85	10	18
2018	Other services to the public	67	16	16	0	0	0	0	84	0	12
2018	None of the above	44	42	8	6	0	0	0	86	6	20

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	59	0	0	0	0	0	100	0	15
2020	Communications or public affairs	46	36	5	5	0	8	0	89	6	39
2020	Legal services	53	30	11	7	0	0	0	83	7	48
2020	Administration and operations	57	27	11	4	0	2	0	86	4	135
2020	Human resources	58	26	12	4	0	0	0	84	4	34
2020	Financial management	58	32	5	0	0	0	5	95	0	19
2020	Information management	66	26	8	0	0	0	0	92	0	11
2020	Information technology	57	30	7	0	3	2	0	90	3	40
2020	Other services to the public	56	44	0	0	0	0	0	100	0	10
2020	None of the above	30	48	18	0	0	0	4	81	0	24
2019	Client contact centre	69	26	0	0	0	4	0	100	0	16
2019	Communications or public affairs	48	45	0	0	4	4	0	96	4	24
2019	Legal services	38	38	11	6	0	6	0	82	7	47
2019	Administration and operations	48	39	9	4	0	1	0	87	4	124
2019	Human resources	60	30	3	0	4	4	0	93	4	27
2019	Financial management	54	25	8	8	4	0	0	79	13	24
2019	Information technology	48	36	9	0	3	3	0	87	3	30
2019	None of the above	40	26	20	3	9	3	0	68	12	26
2018	Communications or public affairs	35	37	14	9	0	5	0	76	10	21
2018	Legal services	40	40	15	3	0	3	0	82	3	39
2018	Administration and operations	41	42	8	4	1	4	0	87	5	103
2018	Human resources	51	39	0	5	5	0	0	90	10	26
2018	Financial management	43	44	13	0	0	0	0	87	0	23
2018	Information technology	42	36	11	0	5	0	5	82	6	17
2018	Other services to the public	44	33	7	0	0	16	0	92	0	12
2018	None of the above	47	43	4	0	6	0	0	90	6	20
2017	Client contact centre	51	30	13	7	0	0	0	81	7	14
2017	Communications or public affairs	25	36	15	16	8	0	0	61	24	22
2017	Legal services	42	33	14	3	0	8	0	82	3	41
2017	Administration and operations	56	29	8	5	0	2	0	87	5	129
2017	Human resources	45	43	6	7	0	0	0	88	7	29
2017	Financial management	55	10	8	10	6	11	0	73	18	20
2017	Information management	44	36	7	6	7	0	0	80	13	14
2017	Information technology	58	27	10	5	0	0	0	85	5	19
2017	None of the above	35	43	10	0	11	0	0	79	11	27

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	60	0	0	0	6	0	100	0	15
2020	Communications or public affairs	41	31	11	0	0	18	0	87	0	39
2020	Legal services	32	34	17	5	5	8	0	71	10	48
2020	Administration and operations	49	28	11	5	2	5	0	81	7	135
2020	Human resources	65	25	7	4	0	0	0	90	4	34
2020	Financial management	61	29	0	5	0	0	5	95	5	20
2020	Information management	65	27	0	0	0	8	0	100	0	11
2020	Information technology	60	17	7	5	3	7	0	84	8	40
2020	Other services to the public	39	42	10	0	0	0	10	89	0	10
2020	None of the above	33	37	14	0	0	8	8	84	0	24
2019	Client contact centre	38	48	5	0	0	9	0	95	0	16
2019	Communications or public affairs	41	45	0	4	0	11	0	96	4	24
2019	Legal services	42	30	15	2	2	9	0	79	5	47
2019	Administration and operations	49	27	12	8	0	1	2	79	8	124
2019	Human resources	60	23	11	3	4	0	0	82	7	27
2019	Financial management	54	25	13	8	0	0	0	79	8	24
2019	Information technology	55	30	3	6	0	6	0	90	6	30
2019	None of the above	43	26	20	3	6	3	0	71	9	26
2018	Communications or public affairs	34	30	18	0	0	18	0	78	0	22
2018	Legal services	32	23	15	10	2	18	0	67	15	39
2018	Administration and operations	43	34	14	2	3	4	0	81	5	102
2018	Human resources	55	28	4	5	5	4	0	86	10	26
2018	Financial management	30	43	17	4	0	4	0	77	5	23
2018	Information technology	44	38	6	6	0	0	6	88	6	16
2018	Other services to the public	60	26	7	0	0	7	0	93	0	12
2018	None of the above	38	47	0	0	6	5	5	94	6	20
2017	Client contact centre	58	30	5	0	7	0	0	88	7	14
2017	Communications or public affairs	36	16	19	9	8	12	0	59	19	22
2017	Legal services	33	30	12	0	8	16	2	77	9	41
2017	Administration and operations	50	23	12	4	5	5	1	78	10	129
2017	Human resources	42	35	11	3	4	6	0	81	7	29
2017	Financial management	37	17	22	0	0	19	4	71	0	20
2017	Information management	37	14	20	15	7	7	0	55	24	14
2017	Information technology	52	27	10	0	0	5	5	89	0	19
2017	None of the above	42	23	18	0	8	3	6	72	9	27

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	67	33	0	0	0	0	0	100	0	15
2020	Communications or public affairs	69	25	0	3	0	0	3	97	3	36
2020	Legal services	65	24	5	4	2	0	0	89	6	48
2020	Administration and operations	69	25	4	2	1	0	0	93	3	136
2020	Human resources	79	14	8	0	0	0	0	92	0	34
2020	Financial management	86	14	0	0	0	0	0	100	0	20
2020	Information management	82	8	0	10	0	0	0	90	10	11
2020	Information technology	75	21	2	0	3	0	0	95	3	40
2020	Other services to the public	56	44	0	0	0	0	0	100	0	10
2020	None of the above	62	25	14	0	0	0	0	86	0	24
2019	Client contact centre	86	9	0	0	0	4	0	100	0	16
2019	Communications or public affairs	70	26	0	0	4	0	0	96	4	24
2019	Legal services	64	23	9	2	2	0	0	87	4	47
2019	Administration and operations	61	32	7	1	0	0	0	93	1	123
2019	Human resources	73	16	7	0	4	0	0	89	4	27
2019	Financial management	67	21	8	4	0	0	0	88	4	24
2019	Information technology	67	18	9	0	3	3	0	88	3	30
2019	None of the above	37	40	17	3	3	0	0	77	6	26
2018	Communications or public affairs	61	35	0	4	0	0	0	96	4	22
2018	Legal services	39	47	8	3	3	0	0	87	5	39
2018	Administration and operations	58	31	5	5	3	0	0	88	7	102
2018	Human resources	75	20	0	0	5	0	0	95	5	26
2018	Financial management	52	39	8	0	0	0	0	92	0	23
2018	Information technology	67	27	0	0	5	0	0	95	5	17
2018	Other services to the public	80	20	0	0	0	0	0	100	0	11
2018	None of the above	32	62	0	0	6	0	0	94	6	20
2017	Client contact centre	60	21	13	7	0	0	0	81	7	14
2017	Communications or public affairs	29	44	15	4	8	0	0	73	12	22
2017	Legal services	51	32	5	2	7	0	3	85	10	41
2017	Administration and operations	61	26	8	2	2	0	0	88	4	129
2017	Human resources	58	37	3	3	0	0	0	94	3	29
2017	Financial management	33	40	10	11	6	0	0	73	17	20
2017	Information management	64	15	0	13	7	0	0	79	21	14
2017	Information technology	58	42	0	0	0	0	0	100	0	19
2017	None of the above	53	24	7	0	11	5	0	81	11	27

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	33	6	0	6	6	0	86	7	15
2020	Communications or public affairs	61	20	0	5	0	3	10	94	6	39
2020	Legal services	57	22	8	3	5	2	4	83	8	48
2020	Administration and operations	56	19	9	3	4	4	5	82	8	136
2020	Human resources	58	20	9	7	0	3	3	83	7	34
2020	Financial management	55	19	5	0	0	10	10	94	0	20
2020	Information management	75	8	0	0	8	0	8	91	9	11
2020	Information technology	47	25	5	3	3	10	7	88	6	40
2020	Other services to the public	58	10	0	14	0	10	10	83	17	10
2020	None of the above	42	42	4	0	0	4	8	95	0	24

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	39	6	0	0	6	0	93	0	15
2020	Communications or public affairs	41	23	21	3	0	13	0	73	3	39
2020	Legal services	31	28	22	2	7	11	0	66	9	48
2020	Administration and operations	37	26	13	5	2	13	3	76	9	136
2020	Human resources	54	25	17	4	0	0	0	79	4	34
2020	Financial management	36	44	5	5	0	5	5	89	5	20
2020	Information management	64	18	0	0	0	18	0	100	0	11
2020	Information technology	50	21	9	0	5	15	0	83	6	40
2020	Other services to the public	39	23	10	0	0	19	10	87	0	10
2020	None of the above	21	29	25	4	0	12	8	62	6	24

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	34	6	0	0	6	0	93	0	15
2020	Communications or public affairs	53	25	8	6	0	3	5	85	6	36
2020	Legal services	41	35	8	2	6	5	3	82	9	48
2020	Administration and operations	49	28	7	5	2	4	4	85	8	136
2020	Human resources	54	29	10	4	0	0	3	86	4	33
2020	Financial management	50	35	5	5	0	5	0	90	5	20
2020	Information management	92	8	0	0	0	0	0	100	0	11
2020	Information technology	47	30	7	0	3	8	5	89	3	40
2020	Other services to the public	37	23	10	0	0	20	10	86	0	10
2020	None of the above	38	36	14	4	0	4	4	81	4	24

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	40	13	7	6	7	0	72	15	15
2020	Communications or public affairs	33	23	20	3	0	11	10	71	3	39
2020	Legal services	37	30	10	5	5	6	8	78	10	48
2020	Administration and operations	33	26	16	8	2	10	4	69	12	136
2020	Human resources	45	26	10	13	0	0	7	76	14	34
2020	Financial management	24	55	15	5	0	0	0	80	5	20
2020	Information management	63	27	0	0	0	10	0	100	0	10
2020	Information technology	47	20	13	3	0	5	12	82	3	40
2020	Other services to the public	19	22	19	0	0	19	20	69	0	10
2020	None of the above	13	35	17	14	4	4	13	57	22	23
2019	Client contact centre	67	19	0	9	0	0	4	91	9	16
2019	Communications or public affairs	33	37	7	4	0	11	7	86	5	24
2019	Legal services	36	23	11	7	2	17	4	75	11	47
2019	Administration and operations	33	22	17	7	4	12	5	66	13	123
2019	Human resources	50	23	4	10	0	13	0	84	12	27
2019	Financial management	41	42	8	4	0	0	4	87	5	24
2019	Information technology	55	18	12	0	3	9	3	83	4	30
2019	None of the above	40	14	23	11	6	3	3	57	18	26
2018	Communications or public affairs	25	35	0	13	4	13	9	77	23	22
2018	Legal services	15	39	16	11	0	16	3	67	13	39
2018	Administration and operations	28	29	23	11	3	3	3	61	15	104
2018	Human resources	30	34	7	0	10	4	16	79	12	26
2018	Financial management	22	52	4	9	4	9	0	81	14	23
2018	Information technology	45	19	16	16	0	5	0	67	16	18
2018	Other services to the public	27	30	26	7	9	0	0	58	16	12
2018	None of the above	15	43	32	5	6	0	0	57	10	20
2017	Client contact centre	49	15	0	14	0	0	23	82	18	14
2017	Communications or public affairs	41	31	16	0	12	0	0	72	12	22
2017	Legal services	22	26	17	4	8	16	8	63	15	41
2017	Administration and operations	43	21	10	11	8	3	5	69	20	129
2017	Human resources	35	21	31	10	0	3	0	57	10	29
2017	Financial management	12	46	17	6	13	6	0	62	20	20
2017	Information management	37	33	0	22	0	8	0	76	24	14
2017	Information technology	42	32	15	5	0	0	5	78	6	19
2017	None of the above	31	17	19	3	17	5	7	55	23	27

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	53	6	0	0	0	0	94	0	15
2020	Communications or public affairs	33	54	3	3	3	5	0	92	5	39
2020	Legal services	48	27	6	6	5	5	4	82	12	48
2020	Administration and operations	40	37	9	9	2	3	0	79	11	133
2020	Human resources	47	41	9	3	0	0	0	88	3	34
2020	Financial management	35	50	10	0	0	5	0	90	0	20
2020	Information management	74	8	0	10	8	0	0	82	18	11
2020	Information technology	47	28	12	0	3	10	0	83	3	40
2020	Other services to the public	28	53	0	10	0	10	0	89	11	10
2020	None of the above	33	24	26	13	4	0	0	57	17	24
2019	Client contact centre	19	50	10	21	0	0	0	69	21	16
2019	Communications or public affairs	22	59	11	4	0	4	0	85	4	24
2019	Legal services	32	36	24	0	6	0	2	69	7	47
2019	Administration and operations	42	27	15	3	5	3	5	75	8	123
2019	Human resources	66	27	0	0	7	0	0	93	7	27
2019	Financial management	42	29	8	13	4	4	0	74	17	24
2019	Information technology	21	42	12	9	6	9	0	70	17	30
2019	None of the above	37	29	9	11	12	0	3	68	24	26
2018	Communications or public affairs	38	27	8	13	4	9	0	72	20	22
2018	Legal services	36	34	16	13	2	0	0	70	15	40
2018	Administration and operations	33	43	7	7	5	4	1	80	12	104
2018	Human resources	64	23	0	7	5	0	0	88	12	26
2018	Financial management	39	31	4	13	4	9	0	76	19	23
2018	Information technology	34	40	16	5	5	0	0	74	10	18
2018	Other services to the public	52	23	9	9	0	7	0	80	10	12
2018	None of the above	17	53	20	0	11	0	0	69	11	19
2017	Client contact centre	37	23	22	7	5	0	7	64	12	14
2017	Communications or public affairs	37	31	15	12	0	4	0	72	12	22
2017	Legal services	36	34	14	8	5	0	3	72	14	41
2017	Administration and operations	49	24	12	9	1	3	1	77	11	129
2017	Human resources	44	23	12	12	7	3	0	69	19	29
2017	Financial management	10	57	8	14	11	0	0	67	24	20
2017	Information management	44	21	13	7	15	0	0	65	22	14
2017	Information technology	53	16	16	5	5	5	0	72	11	19
2017	None of the above	25	43	15	3	11	3	0	71	14	27

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	68	26	6	0	0	0	94	0	15
2020	Communications or public affairs	41	36	16	0	0	8	83	0	39
2020	Legal services	56	21	8	5	4	6	83	9	48
2020	Administration and operations	42	35	15	4	1	2	80	5	135
2020	Human resources	54	25	17	4	0	0	79	4	34
2020	Financial management	51	35	9	0	0	5	90	0	20
2020	Information management	73	18	0	0	0	8	100	0	11
2020	Information technology	60	17	15	0	3	5	81	3	40
2020	Other services to the public	48	33	10	0	0	10	89	0	10
2020	None of the above	27	46	14	4	5	4	76	9	23
2019	Client contact centre	34	62	4	0	0	0	96	0	16
2019	Communications or public affairs	26	59	11	0	0	4	88	0	24
2019	Legal services	32	32	20	4	2	9	71	7	46
2019	Administration and operations	37	42	13	5	3	1	79	8	122
2019	Human resources	63	27	7	0	4	0	89	4	27
2019	Financial management	37	25	25	8	4	0	62	12	24
2019	Information technology	31	38	22	3	3	3	71	7	29
2019	None of the above	34	34	17	6	6	3	70	12	26
2018	Communications or public affairs	31	28	22	9	5	5	62	15	21
2018	Legal services	23	39	28	7	0	3	64	8	40
2018	Administration and operations	31	40	19	7	2	2	72	9	104
2018	Human resources	44	42	9	0	5	0	87	5	26
2018	Financial management	39	40	13	8	0	0	79	8	23
2018	Information technology	38	31	26	0	5	0	69	5	18
2018	Other services to the public	30	35	35	0	0	0	65	0	12
2018	None of the above	14	58	14	9	6	0	71	15	20

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	27	6	6	0	13	6	84	8	15
2020	Communications or public affairs	26	33	13	3	3	20	3	76	7	39
2020	Legal services	30	23	19	2	9	13	4	64	14	48
2020	Administration and operations	31	21	16	8	6	12	5	64	16	135
2020	Human resources	40	23	21	8	4	2	0	65	12	34
2020	Financial management	31	15	10	5	10	25	4	65	21	20
2020	Information management	55	26	0	10	0	9	0	89	11	11
2020	Information technology	39	16	18	7	3	8	10	67	12	40
2020	Other services to the public	18	42	10	0	0	20	10	86	0	10
2020	None of the above	17	30	8	17	9	4	15	58	31	23
2019	Client contact centre	46	5	26	9	4	9	0	56	15	16
2019	Communications or public affairs	33	26	4	7	0	30	0	84	11	24
2019	Legal services	15	17	17	13	9	17	13	45	31	47
2019	Administration and operations	23	14	24	9	3	18	9	51	16	125
2019	Human resources	40	33	6	7	11	0	3	75	18	27
2019	Financial management	25	13	17	21	4	12	8	48	31	24
2019	Information technology	27	15	21	6	12	18	0	52	22	30
2019	None of the above	25	28	12	8	15	6	6	61	26	26
2018	Communications or public affairs	14	37	9	9	5	19	7	68	19	21
2018	Legal services	18	22	12	11	16	18	2	51	33	39
2018	Administration and operations	23	18	22	8	6	19	3	52	19	104
2018	Human resources	33	27	8	8	5	19	0	74	16	26
2018	Financial management	22	17	13	4	8	31	4	60	20	23
2018	Information technology	31	14	27	11	11	6	0	48	23	17
2018	Other services to the public	10	41	6	17	8	18	0	62	30	11
2018	None of the above	16	8	38	14	10	13	0	28	28	20
2017	Client contact centre	37	7	15	7	12	15	7	57	24	14
2017	Communications or public affairs	16	22	29	12	9	12	0	43	24	22
2017	Legal services	25	16	11	12	10	18	8	56	29	41
2017	Administration and operations	34	16	16	7	11	11	5	60	21	129
2017	Human resources	22	31	17	6	18	3	4	56	26	29
2017	Financial management	10	19	17	10	11	27	7	44	31	20
2017	Information management	29	21	13	14	7	15	0	59	26	14
2017	Information technology	26	37	11	0	5	15	5	79	7	19
2017	None of the above	16	11	27	13	11	14	9	35	31	27

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	40	6	0	14	0	80	14	15
2020	Communications or public affairs	51	44	0	3	0	2	97	3	39
2020	Legal services	38	47	7	5	4	0	85	8	48
2020	Administration and operations	50	38	1	9	2	0	88	12	134
2020	Human resources	48	46	0	6	0	0	94	6	34
2020	Financial management	65	30	5	0	0	0	95	0	20
2020	Information management	46	45	0	10	0	0	90	10	11
2020	Information technology	62	30	5	3	0	0	93	3	40
2020	Other services to the public	19	58	0	10	14	0	77	23	10
2020	None of the above	41	45	0	14	0	0	86	14	24

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	21	26	6	7	0	0	61	14	15
2020	Communications or public affairs	53	37	8	0	0	0	3	92	0	38
2020	Legal services	39	33	11	11	0	2	5	77	12	47
2020	Administration and operations	39	39	4	10	4	1	2	80	15	136
2020	Human resources	49	39	6	5	0	0	0	88	5	34
2020	Financial management	65	20	10	5	0	0	0	85	5	20
2020	Information management	29	35	18	18	0	0	0	64	18	11
2020	Information technology	48	40	5	2	3	2	0	90	5	40
2020	Other services to the public	29	10	23	29	0	10	0	43	32	10
2020	None of the above	44	42	8	6	0	0	0	86	6	23
2019	Client contact centre	83	17	0	0	0	0	0	100	0	16
2019	Communications or public affairs	52	30	0	15	4	0	0	81	19	24
2019	Legal services	72	21	4	2	0	0	0	94	2	47
2019	Administration and operations	61	26	2	8	1	0	2	88	10	125
2019	Human resources	53	36	3	3	0	0	4	93	4	27
2019	Financial management	79	21	0	0	0	0	0	100	0	24
2019	Information technology	55	33	6	6	0	0	0	88	6	30
2019	None of the above	57	20	3	8	11	0	0	78	20	26
2017	Client contact centre	72	21	0	7	0	0	0	93	7	14
2017	Communications or public affairs	32	54	0	13	0	0	0	87	13	22
2017	Legal services	60	30	2	5	0	0	3	92	5	41
2017	Administration and operations	64	26	2	5	3	0	0	90	8	129
2017	Human resources	55	31	0	14	0	0	0	86	14	29
2017	Financial management	56	32	12	0	0	0	0	88	0	20
2017	Information management	58	7	12	15	7	0	0	65	23	14
2017	Information technology	48	42	0	10	0	0	0	90	10	19
2017	None of the above	59	23	9	6	3	0	0	82	9	27

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	13	19	7	0	0	0	74	7	15
2020	Communications or public affairs	51	39	3	0	0	0	8	97	0	39
2020	Legal services	47	35	9	5	2	2	0	84	7	47
2020	Administration and operations	39	45	8	4	2	1	1	86	6	135
2020	Human resources	72	25	0	3	0	0	0	97	3	34
2020	Financial management	70	20	10	0	0	0	0	90	0	20
2020	Information management	64	27	0	10	0	0	0	90	10	11
2020	Information technology	52	31	8	3	3	3	3	86	6	39
2020	Other services to the public	48	23	10	10	0	10	0	79	11	10
2020	None of the above	50	33	14	4	0	0	0	83	4	24
2019	Client contact centre	91	9	0	0	0	0	0	100	0	16
2019	Communications or public affairs	44	37	0	15	4	0	0	81	19	24
2019	Legal services	59	30	4	6	0	0	0	89	6	47
2019	Administration and operations	59	27	10	4	1	0	0	86	4	124
2019	Human resources	68	29	4	0	0	0	0	96	0	25
2019	Financial management	71	29	0	0	0	0	0	100	0	24
2019	Information technology	47	40	9	0	3	0	0	88	3	29
2019	None of the above	59	29	8	3	0	0	0	89	3	26
2017	Client contact centre	79	14	8	0	0	0	0	92	0	14
2017	Communications or public affairs	50	27	15	4	4	0	0	77	8	22
2017	Legal services	60	21	9	5	3	0	3	83	8	41
2017	Administration and operations	59	34	3	4	0	0	0	94	4	129
2017	Human resources	62	22	4	12	0	0	0	84	12	29
2017	Financial management	67	28	6	0	0	0	0	94	0	20
2017	Information management	58	7	12	8	15	0	0	65	23	14
2017	Information technology	63	22	15	0	0	0	0	85	0	19
2017	None of the above	59	35	3	0	3	0	0	94	3	27

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	58	28	7	0	8	0	85	8	14
2020	Communications or public affairs	80	18	0	0	0	2	100	0	39
2020	Legal services	77	19	5	0	0	0	95	0	48
2020	Administration and operations	84	8	5	1	2	0	93	3	136
2020	Human resources	85	15	0	0	0	0	100	0	34
2020	Financial management	90	10	0	0	0	0	100	0	20
2020	Information management	92	8	0	0	0	0	100	0	11
2020	Information technology	83	12	5	0	0	0	95	0	40
2020	Other services to the public	77	14	0	0	10	0	90	10	10
2020	None of the above	76	20	4	0	0	0	96	0	24
2017	Client contact centre	86	14	0	0	0	0	100	0	14
2017	Communications or public affairs	69	27	0	4	0	0	96	4	22
2017	Legal services	75	14	5	0	2	4	93	2	41
2017	Administration and operations	75	20	3	1	1	0	96	1	129
2017	Human resources	76	24	0	0	0	0	100	0	29
2017	Financial management	65	30	6	0	0	0	94	0	20
2017	Information management	65	14	0	13	7	0	80	20	14
2017	Information technology	73	16	0	0	11	0	89	11	19
2017	None of the above	74	17	3	3	3	0	91	6	27

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	68	13	13	0	6	0	0	81	6	15
2020	Communications or public affairs	67	18	5	3	0	5	2	92	3	39
2020	Legal services	70	17	11	2	0	0	0	87	2	47
2020	Administration and operations	64	23	8	0	2	3	0	90	2	136
2020	Human resources	49	30	13	8	0	0	0	78	8	34
2020	Financial management	62	15	23	0	0	0	0	77	0	20
2020	Information management	100	0	0	0	0	0	0	100	0	11
2020	Information technology	68	17	12	3	0	0	0	85	3	40
2020	Other services to the public	86	14	0	0	0	0	0	100	0	10
2020	None of the above	48	33	12	8	0	0	0	81	8	24
2019	Client contact centre	95	0	0	5	0	0	0	95	5	16
2019	Communications or public affairs	52	33	15	0	0	0	0	85	0	24
2019	Legal services	77	19	4	0	0	0	0	96	0	47
2019	Administration and operations	73	16	7	2	1	1	0	90	4	125
2019	Human resources	60	30	6	0	0	0	4	93	0	27
2019	Financial management	46	25	21	0	4	4	0	74	4	24
2019	Information technology	51	31	9	6	0	3	0	84	6	30
2019	None of the above	34	34	26	6	0	0	0	68	6	26

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	11	89	48
2020	Administration and operations	7	93	136
2020	Other services to the public	0	100	10
2019	Administration and operations	6	94	125
2018	Administration and operations	10	90	103

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	54	46	10

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	47	53	11

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	10
2019	Administration and operations	100	11
2018	Administration and operations	100	10

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10
2019	Administration and operations	0	100	11

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	47	53	10

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	48	52	10

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	56	44	11

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	10
2019	Administration and operations	100	11
2018	Administration and operations	100	10

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10
2018	Administration and operations	0	100	10

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	57	43	11

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	51	49	10

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11
2018	Administration and operations	0	100	10

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	13	13	6	0	28	13	68	11	15
2020	Communications or public affairs	10	10	10	0	0	57	13	67	0	39
2020	Legal services	12	2	9	8	2	51	15	42	31	48
2020	Administration and operations	27	17	9	6	3	30	9	71	15	136
2020	Human resources	46	11	5	4	4	21	8	82	11	34
2020	Financial management	15	14	10	0	5	55	0	66	12	20
2020	Information management	40	9	11	0	0	30	11	82	0	10
2020	Information technology	40	13	10	0	3	22	12	81	4	40
2020	Other services to the public	19	9	10	0	0	23	39	74	0	10
2020	None of the above	13	16	14	8	4	28	16	53	22	24
2019	Client contact centre	42	31	5	0	0	22	0	94	0	16
2019	Communications or public affairs	11	4	0	0	4	52	30	80	20	24
2019	Legal services	6	8	8	0	6	60	11	50	22	47
2019	Administration and operations	16	16	17	3	1	32	15	61	7	125
2019	Human resources	33	10	7	0	11	30	10	71	18	27
2019	Financial management	17	4	17	8	0	42	12	45	18	24
2019	Information technology	24	3	15	3	3	33	18	56	13	30
2019	None of the above	31	14	9	17	3	23	3	61	27	26
2018	Communications or public affairs	20	12	4	4	0	49	9	79	10	22
2018	Legal services	15	22	11	3	3	40	8	70	10	40
2018	Administration and operations	17	16	22	2	3	31	7	55	9	104
2018	Human resources	14	15	16	0	10	38	8	54	18	26
2018	Financial management	22	0	9	18	0	51	0	45	36	22
2018	Information technology	24	13	26	0	10	16	11	50	14	18
2018	Other services to the public	51	7	9	7	0	26	0	78	10	12
2018	None of the above	6	25	19	0	0	28	22	62	0	20
2017	Client contact centre	21	8	0	12	0	43	16	71	29	14
2017	Communications or public affairs	20	18	11	13	0	33	5	61	21	22
2017	Legal services	10	13	18	5	10	37	8	41	26	41
2017	Administration and operations	32	8	12	5	6	30	8	64	16	129
2017	Human resources	14	12	28	6	4	33	3	41	16	29
2017	Financial management	0	11	8	6	12	29	34	29	49	20
2017	Information management	36	14	12	8	7	23	0	65	19	14
2017	Information technology	26	16	5	0	0	36	16	89	0	19
2017	None of the above	11	17	6	13	8	24	21	51	38	27

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	20	20	0	0	13	6	75	0	15
2020	Communications or public affairs	33	28	10	3	0	21	5	83	3	39
2020	Legal services	36	30	14	6	5	10	0	73	12	48
2020	Administration and operations	45	22	15	4	2	11	1	76	7	136
2020	Human resources	67	9	8	8	0	8	0	83	8	34
2020	Financial management	35	45	10	0	0	10	0	89	0	20
2020	Information management	73	10	0	0	0	17	0	100	0	11
2020	Information technology	62	10	12	0	3	12	0	83	3	40
2020	Other services to the public	19	41	10	0	0	10	20	86	0	10
2020	None of the above	25	24	22	4	4	16	4	62	11	24
2019	Client contact centre	51	35	10	0	0	4	0	90	0	16
2019	Communications or public affairs	41	22	4	0	4	30	0	89	5	24
2019	Legal services	17	26	17	0	9	30	2	63	13	47
2019	Administration and operations	30	32	19	3	1	12	2	73	5	125
2019	Human resources	60	26	3	0	11	0	0	86	11	27
2019	Financial management	33	25	12	4	4	21	0	74	11	24
2019	Information technology	33	21	9	3	3	24	6	78	9	30
2019	None of the above	40	14	21	8	3	14	0	63	13	26
2018	Communications or public affairs	34	26	13	13	0	13	0	69	15	22
2018	Legal services	23	40	13	0	3	19	2	80	3	40
2018	Administration and operations	28	33	20	2	3	15	1	72	5	103
2018	Human resources	44	27	16	3	10	0	0	71	13	26
2018	Financial management	27	28	14	13	0	18	0	67	16	22
2018	Information technology	45	18	21	5	5	5	0	67	11	18
2018	Other services to the public	51	16	17	0	0	16	0	80	0	12
2018	None of the above	17	36	31	0	0	15	0	63	0	20
2017	Client contact centre	36	8	12	0	7	29	8	70	11	14
2017	Communications or public affairs	33	22	11	17	4	8	5	63	24	22
2017	Legal services	28	30	12	5	7	16	3	71	15	41
2017	Administration and operations	29	21	15	4	5	23	2	67	12	129
2017	Human resources	22	23	31	12	4	7	0	49	18	29
2017	Financial management	22	10	12	11	12	25	8	48	34	20
2017	Information management	51	28	6	8	7	0	0	79	15	14
2017	Information technology	42	32	11	0	0	15	0	87	0	19
2017	None of the above	29	25	14	9	8	9	4	63	21	26

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	0	100	15
2020	Communications or public affairs	0	100	39
2020	Administration and operations	5	95	136
2020	Information management	0	100	11
2020	Other services to the public	0	100	10
2019	Client contact centre	0	100	16
2019	Administration and operations	5	95	124
2019	None of the above	0	100	26
2018	Communications or public affairs	0	100	22
2018	Administration and operations	7	93	104
2018	Other services to the public	0	100	12
2018	None of the above	0	100	20

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	13	0	0	0	27	33	100	0	15
2020	Communications or public affairs	10	18	5	0	0	59	8	85	0	39
2020	Legal services	8	7	13	0	2	57	13	49	8	48
2020	Administration and operations	29	17	13	3	2	32	5	73	7	136
2020	Human resources	43	6	14	8	0	24	6	69	11	34
2020	Financial management	15	14	20	0	0	50	0	59	0	20
2020	Information management	37	18	0	0	0	27	18	100	0	11
2020	Information technology	40	7	13	0	3	27	10	75	4	40
2020	Other services to the public	28	0	10	0	0	23	39	74	0	10
2020	None of the above	14	17	13	12	0	28	16	55	22	24
2019	Client contact centre	42	31	5	0	0	22	0	94	0	16
2019	Communications or public affairs	15	4	0	0	4	56	22	83	17	24
2019	Legal services	9	4	8	0	4	60	15	51	17	47
2019	Administration and operations	17	18	20	3	0	27	15	60	5	124
2019	Human resources	43	17	14	0	4	13	10	77	5	27
2019	Financial management	17	8	17	0	8	46	4	50	17	24
2019	Information technology	30	3	12	0	3	33	18	68	6	30
2019	None of the above	40	0	14	6	3	34	3	63	14	26
2018	Communications or public affairs	20	8	4	4	0	54	9	76	12	22
2018	Legal services	18	12	16	0	0	43	11	65	0	39
2018	Administration and operations	18	15	19	1	3	38	7	59	7	103
2018	Human resources	18	11	19	0	10	34	8	50	16	26
2018	Financial management	22	9	9	9	0	51	0	64	18	22
2018	Information technology	29	10	19	0	5	26	10	62	8	18
2018	Other services to the public	39	26	9	0	0	26	0	88	0	12
2018	None of the above	6	26	19	0	0	28	22	62	0	20
2017	Client contact centre	29	15	5	0	0	44	8	90	0	14
2017	Communications or public affairs	29	13	8	4	0	36	9	78	7	22
2017	Legal services	15	9	10	5	0	54	8	63	12	41
2017	Administration and operations	24	8	13	3	2	42	8	63	10	128
2017	Human resources	10	12	31	6	0	30	12	38	10	29
2017	Financial management	4	13	14	4	6	42	17	41	25	20
2017	Information management	51	0	20	0	7	22	0	65	9	14
2017	Information technology	37	16	5	0	0	31	11	91	0	19
2017	None of the above	14	9	15	3	3	42	13	52	13	27

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	33	6	0	0	13	6	92	0	15
2020	Communications or public affairs	31	36	10	0	0	23	0	87	0	39
2020	Legal services	33	28	17	0	5	17	0	74	5	48
2020	Administration and operations	45	21	18	4	1	9	2	74	5	135
2020	Human resources	66	9	18	4	0	3	0	78	4	33
2020	Financial management	50	24	15	0	0	10	0	83	0	20
2020	Information management	74	0	0	0	0	17	8	100	0	11
2020	Information technology	60	10	15	0	3	12	0	80	3	40
2020	Other services to the public	28	19	23	0	0	19	11	67	0	10
2020	None of the above	29	25	13	4	0	24	4	76	6	24
2019	Client contact centre	51	31	10	4	0	4	0	85	5	16
2019	Communications or public affairs	33	15	15	0	0	37	0	76	0	24
2019	Legal services	15	28	15	4	2	32	4	67	10	47
2019	Administration and operations	32	24	25	2	0	11	6	68	2	123
2019	Human resources	62	24	11	0	4	0	0	85	4	26
2019	Financial management	41	17	16	0	8	17	0	70	10	24
2019	Information technology	48	18	12	0	3	15	3	81	4	30
2019	None of the above	42	14	18	6	0	20	0	71	7	26
2018	Communications or public affairs	34	21	18	9	0	18	0	67	11	22
2018	Legal services	32	23	24	0	0	19	2	70	0	39
2018	Administration and operations	27	31	22	2	2	15	1	69	5	101
2018	Human resources	42	35	9	0	10	4	0	81	10	25
2018	Financial management	27	14	18	4	0	37	0	64	7	22
2018	Information technology	45	16	19	0	5	10	5	72	6	18
2018	Other services to the public	39	35	10	0	0	16	0	88	0	12
2018	None of the above	17	45	23	0	0	15	0	73	0	20
2017	Client contact centre	44	30	5	0	7	15	0	86	8	14
2017	Communications or public affairs	38	22	9	4	8	20	0	75	14	22
2017	Legal services	30	25	12	2	0	28	3	79	3	41
2017	Administration and operations	43	19	14	2	3	18	2	76	7	128
2017	Human resources	28	35	17	7	0	14	0	73	8	29
2017	Financial management	22	10	14	8	6	35	4	53	24	20
2017	Information management	51	14	13	0	7	14	0	76	8	14
2017	Information technology	58	21	5	0	0	15	0	94	0	19
2017	None of the above	29	35	11	8	0	12	4	77	10	26

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	13	87	15
2020	Communications or public affairs	3	97	39
2020	Legal services	2	98	48
2020	Administration and operations	6	94	136
2020	Human resources	9	91	34
2020	Financial management	10	90	20
2020	Information management	28	72	11
2020	Information technology	6	94	37
2020	Other services to the public	0	100	10
2020	None of the above	4	96	23

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	6	94	15
2020	Communications or public affairs	0	100	39
2020	Legal services	6	94	48
2020	Administration and operations	12	88	136
2020	Human resources	16	84	34
2020	Financial management	11	89	20
2020	Information management	28	72	11
2020	Information technology	8	92	38
2020	Other services to the public	0	100	10
2020	None of the above	8	92	23
2019	Client contact centre	14	86	16
2019	Communications or public affairs	19	81	24
2019	Legal services	17	83	47
2019	Administration and operations	19	81	125
2019	Human resources	20	80	27
2019	Financial management	17	83	24
2019	Information technology	6	94	30
2019	None of the above	21	79	26
2017	Legal services	21	79	41
2017	Administration and operations	24	76	129
2017	Human resources	16	84	29

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	38	62	16

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	56	44	16
2019	Administration and operations	77	23	20
2017	Administration and operations	91	9	24

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2019	Administration and operations	50	12	17	8	0	14	0	71	9	16
2017	Administration and operations	79	19	2	0	0	0	0	98	0	21

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	40	6	0	0	6	7	93	0	15
2020	Communications or public affairs	67	23	3	5	0	2	0	92	5	39
2020	Legal services	58	30	6	2	0	0	4	91	2	48
2020	Administration and operations	60	23	7	2	1	1	5	90	3	135
2020	Human resources	58	28	10	4	0	0	0	86	4	34
2020	Financial management	65	30	0	0	0	5	0	100	0	20
2020	Information management	74	26	0	0	0	0	0	100	0	11
2020	Information technology	58	26	10	3	0	0	3	87	3	39
2020	Other services to the public	37	33	10	0	0	20	0	88	0	10
2020	None of the above	42	32	22	0	0	4	0	77	0	24

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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	27	0	0	0	0	0	100	0	15
2020	Communications or public affairs	42	27	13	8	0	8	3	77	9	38
2020	Legal services	43	29	19	5	2	2	0	74	7	48
2020	Administration and operations	49	31	12	4	4	0	0	80	8	136
2020	Human resources	68	14	11	4	4	0	0	82	8	34
2020	Financial management	50	31	10	5	4	0	0	81	9	20
2020	Information management	54	28	10	0	0	8	0	90	0	11
2020	Information technology	62	27	2	3	3	3	0	92	5	40
2020	Other services to the public	28	42	10	11	0	10	0	77	12	10
2020	None of the above	33	47	4	8	4	0	4	83	13	24

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	39	6	6	0	0	0	87	6	15
2020	Communications or public affairs	69	16	3	5	0	5	3	92	6	39
2020	Legal services	48	37	8	7	0	0	0	86	7	48
2020	Administration and operations	52	32	10	5	0	1	0	85	5	136
2020	Human resources	55	41	4	0	0	0	0	96	0	33
2020	Financial management	55	40	5	0	0	0	0	95	0	20
2020	Information management	70	20	0	11	0	0	0	89	11	10
2020	Information technology	62	23	10	0	3	2	0	87	3	40
2020	Other services to the public	18	72	0	10	0	0	0	90	10	10
2020	None of the above	28	50	0	14	4	4	0	81	19	24

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	58	14	14	15	0	0	0	71	15	14
2020	Communications or public affairs	64	21	5	3	0	5	3	92	3	39
2020	Legal services	49	39	2	8	2	0	0	88	10	48
2020	Administration and operations	52	32	8	6	1	1	0	85	7	134
2020	Human resources	50	43	4	3	0	0	0	93	3	33
2020	Financial management	60	25	15	0	0	0	0	85	0	20
2020	Information technology	58	26	7	0	3	5	0	89	3	39
2020	Other services to the public	9	82	10	0	0	0	0	90	0	10
2020	None of the above	16	45	6	25	4	4	0	63	31	24

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	58	15	28	0	0	0	0	72	0	14
2020	Communications or public affairs	67	16	10	0	0	5	3	89	0	39
2020	Legal services	47	35	9	9	0	0	0	82	9	48
2020	Administration and operations	54	26	15	2	1	2	1	82	3	135
2020	Human resources	63	33	4	0	0	0	0	96	0	33
2020	Financial management	65	25	10	0	0	0	0	90	0	20
2020	Information management	50	30	11	9	0	0	0	80	9	10
2020	Information technology	55	28	10	0	3	5	0	87	3	40
2020	Other services to the public	18	63	10	0	10	0	0	81	10	10
2020	None of the above	23	47	12	10	4	4	0	73	15	24

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	20	13	0	0	6	0	86	0	15
2020	Communications or public affairs	69	16	3	3	0	5	5	94	3	39
2020	Legal services	63	26	2	5	2	0	2	91	7	48
2020	Administration and operations	61	25	8	4	1	1	0	87	5	136
2020	Human resources	68	24	8	0	0	0	0	92	0	33
2020	Financial management	80	10	10	0	0	0	0	90	0	20
2020	Information management	71	18	11	0	0	0	0	89	0	10
2020	Information technology	64	20	10	0	3	3	0	87	3	40
2020	Other services to the public	28	63	0	0	0	10	0	100	0	10
2020	None of the above	32	46	0	8	10	4	0	81	19	24

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Total responses
2020	Client contact centre	81	19	0	0	100	15
2020	Communications or public affairs	82	13	3	2	97	39
2020	Legal services	87	13	0	0	100	48
2020	Administration and operations	84	11	1	4	99	136
2020	Human resources	85	15	0	0	100	33
2020	Financial management	85	10	5	0	95	20
2020	Information management	100	0	0	0	100	10
2020	Information technology	85	13	2	0	98	40
2020	None of the above	59	29	0	12	100	24

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	80	20	0	0	0	0	0	100	0	15
2020	Communications or public affairs	58	34	3	0	0	0	5	97	0	38
2020	Legal services	51	34	8	5	0	2	0	87	5	48
2020	Administration and operations	67	24	5	2	1	2	0	92	3	135
2020	Human resources	76	17	3	4	0	0	0	94	4	34
2020	Financial management	70	20	0	10	0	0	0	90	10	20
2020	Information management	54	18	10	0	8	10	0	80	9	11
2020	Information technology	70	20	7	0	3	0	0	90	3	40
2020	Other services to the public	47	33	0	20	0	0	0	80	20	10
2020	None of the above	54	28	14	4	0	0	0	82	4	24

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	65	27	0	8	0	0	0	92	8	14
2020	Communications or public affairs	56	34	5	3	0	0	2	92	3	39
2020	Legal services	67	20	4	7	2	0	0	88	8	48
2020	Administration and operations	59	22	8	6	4	1	0	82	10	136
2020	Human resources	63	20	13	0	4	0	0	83	4	34
2020	Financial management	65	25	0	5	5	0	0	90	10	20
2020	Information management	55	45	0	0	0	0	0	100	0	11
2020	Information technology	65	31	2	0	3	0	0	95	3	40
2020	Other services to the public	37	33	10	11	0	10	0	77	12	10
2020	None of the above	47	23	12	14	0	4	0	73	14	24

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	27	0	0	0	0	0	100	0	15
2020	Communications or public affairs	69	21	5	3	0	0	2	92	3	39
2020	Legal services	61	28	6	2	2	0	0	89	5	48
2020	Administration and operations	66	24	7	2	0	2	0	92	2	136
2020	Human resources	76	18	6	0	0	0	0	94	0	34
2020	Financial management	70	25	5	0	0	0	0	95	0	20
2020	Information management	73	17	10	0	0	0	0	90	0	11
2020	Information technology	73	13	10	0	3	2	0	87	3	40
2020	Other services to the public	37	44	19	0	0	0	0	81	0	10
2020	None of the above	41	37	14	4	4	0	0	78	8	24

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	94	6	36
2020	Human resources	85	15	14

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	26	29	31	9	6	0	0	54	15	34
2020	Human resources	35	23	8	18	16	0	0	58	33	12

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	67	27	6	0	0	0	0	94	0	15
2020	Communications or public affairs	38	36	15	5	0	3	2	78	5	39
2020	Legal services	47	41	5	7	0	0	0	88	7	48
2020	Administration and operations	53	35	7	2	2	2	0	90	3	136
2020	Human resources	66	27	0	2	4	0	0	94	6	34
2020	Financial management	61	29	0	10	0	0	0	90	10	20
2020	Information management	55	36	0	0	0	8	0	100	0	11
2020	Information technology	62	20	5	5	3	2	3	87	8	40
2020	Other services to the public	37	42	20	0	0	0	0	80	0	10
2020	None of the above	30	44	6	8	4	4	4	80	14	24
2019	Client contact centre	76	19	0	5	0	0	0	95	5	16
2019	Communications or public affairs	30	45	15	4	0	7	0	80	4	24
2019	Legal services	24	30	23	4	2	17	0	64	8	47
2019	Administration and operations	29	44	13	7	5	2	1	74	13	124
2019	Human resources	53	27	4	4	0	13	0	92	4	27
2019	Financial management	58	21	17	4	0	0	0	79	4	24
2019	Information technology	39	33	9	3	3	9	3	83	7	30
2019	None of the above	48	17	14	8	9	3	0	68	18	26
2018	Communications or public affairs	34	35	18	4	0	9	0	75	5	22
2018	Legal services	13	57	12	10	5	0	2	72	16	40
2018	Administration and operations	29	45	14	5	3	4	1	78	8	104
2018	Human resources	44	44	0	4	5	4	0	91	9	26
2018	Financial management	32	55	9	0	4	0	0	87	4	22
2018	Information technology	48	37	5	0	5	0	5	89	5	18
2018	Other services to the public	59	32	0	0	0	9	0	100	0	12
2018	None of the above	18	39	7	27	6	4	0	59	33	20
2017	Client contact centre	52	19	8	0	7	15	0	83	8	14
2017	Communications or public affairs	17	45	22	13	0	4	0	64	13	22
2017	Legal services	11	45	18	2	5	18	0	69	9	41
2017	Administration and operations	32	28	16	4	4	14	1	71	10	128
2017	Human resources	26	58	7	3	7	0	0	84	10	29
2017	Financial management	19	40	12	18	11	0	0	59	29	20
2017	Information management	29	29	0	14	15	13	0	67	33	14
2017	Information technology	37	35	16	0	0	11	0	82	0	19
2017	None of the above	25	25	26	8	3	14	0	57	13	27

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	13	0	7	0	6	0	92	8	15
2020	Communications or public affairs	39	37	8	5	0	8	3	85	6	38
2020	Legal services	49	20	9	16	5	2	0	69	22	48
2020	Administration and operations	50	27	8	5	9	0	1	77	14	135
2020	Human resources	57	14	19	5	4	0	0	71	9	34
2020	Financial management	70	15	10	0	5	0	0	85	5	20
2020	Information management	18	72	0	10	0	0	0	90	10	11
2020	Information technology	52	30	7	2	3	3	2	87	5	40
2020	Other services to the public	47	14	10	11	0	19	0	75	13	10
2020	None of the above	36	29	12	14	4	0	4	68	19	23

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	27	0	0	0	0	0	100	0	15
2020	Communications or public affairs	61	26	8	0	0	3	2	92	0	39
2020	Legal services	58	27	8	2	2	2	0	88	5	48
2020	Administration and operations	56	22	10	5	3	2	2	82	8	135
2020	Human resources	65	18	10	7	0	0	0	83	7	34
2020	Financial management	65	29	5	0	0	0	0	95	0	20
2020	Information management	37	37	8	0	8	10	0	82	9	11
2020	Information technology	72	18	5	0	3	3	0	92	3	40
2020	Other services to the public	56	23	11	0	0	10	0	88	0	10
2020	None of the above	47	32	4	10	0	0	8	85	11	24

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	33	6	0	0	0	0	94	0	15
2020	Communications or public affairs	49	28	13	5	0	3	2	81	5	39
2020	Legal services	46	29	15	6	5	0	0	74	11	48
2020	Administration and operations	44	36	8	4	6	1	1	81	10	136
2020	Human resources	63	26	3	8	0	0	0	90	8	34
2020	Financial management	60	30	9	0	0	0	0	91	0	20
2020	Information management	44	18	19	10	0	8	0	69	10	11
2020	Information technology	52	33	10	0	3	2	0	87	3	40
2020	Other services to the public	37	42	11	0	0	10	0	88	0	10
2020	None of the above	33	28	13	10	9	4	4	66	20	24
2019	Client contact centre	67	24	5	4	0	0	0	91	4	16
2019	Communications or public affairs	52	37	4	4	0	4	0	92	4	24
2019	Legal services	26	36	17	11	4	6	0	66	16	47
2019	Administration and operations	38	33	13	4	4	7	0	76	9	125
2019	Human resources	69	20	0	7	4	0	0	89	11	27
2019	Financial management	29	38	21	12	0	0	0	67	12	24
2019	Information technology	36	27	24	0	3	9	0	70	3	30
2019	None of the above	23	31	26	11	9	0	0	54	20	26
2018	Communications or public affairs	34	39	13	9	0	4	0	77	9	22
2018	Legal services	21	47	16	8	5	3	0	70	14	39
2018	Administration and operations	27	41	12	13	4	2	1	71	17	102
2018	Human resources	44	35	7	8	5	0	0	79	13	26
2018	Financial management	32	32	14	14	5	4	0	67	19	22
2018	Information technology	48	26	21	0	5	0	0	74	5	18
2018	Other services to the public	57	27	16	0	0	0	0	84	0	12
2018	None of the above	12	58	20	5	6	0	0	70	10	20
2017	Client contact centre	37	40	16	7	0	0	0	77	7	14
2017	Communications or public affairs	8	38	19	23	12	0	0	46	35	22
2017	Legal services	18	45	16	12	9	0	0	63	21	41
2017	Administration and operations	41	28	13	9	8	1	0	70	17	129
2017	Human resources	17	52	21	4	3	3	0	72	7	29
2017	Financial management	10	33	12	23	17	4	0	46	41	20
2017	Information management	44	20	8	15	7	6	0	68	23	14
2017	Information technology	42	31	27	0	0	0	0	73	0	19
2017	None of the above	19	49	6	9	11	6	0	72	21	27

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	33	38	8	17	3	73	18	36
2020	Human resources	52	34	6	7	0	87	7	14
2019	Administration and operations	33	49	13	4	0	83	4	24
2019	Financial management	28	36	27	9	0	64	9	11

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	33	13	7	20	0	59	28	15
2020	Communications or public affairs	44	31	0	8	8	10	83	17	39
2020	Legal services	42	31	8	9	10	0	73	19	48
2020	Administration and operations	35	22	21	8	11	3	58	20	135
2020	Human resources	29	19	21	8	17	6	51	27	34
2020	Financial management	49	10	15	15	10	0	59	26	20
2020	Information management	26	18	19	8	19	10	48	31	11
2020	Information technology	42	17	23	8	5	5	63	13	40
2020	Other services to the public	20	61	0	0	10	10	89	11	10
2020	None of the above	29	25	8	18	16	4	56	36	24

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	13	13	20	13	0	0	54	33	15
2020	Communications or public affairs	46	36	10	3	3	0	2	84	5	39
2020	Legal services	45	33	13	6	2	0	0	78	8	47
2020	Administration and operations	48	27	16	4	2	1	1	77	6	136
2020	Human resources	50	25	22	3	0	0	0	75	3	34
2020	Financial management	60	5	15	15	5	0	0	65	20	20
2020	Information management	45	8	28	19	0	0	0	53	19	11
2020	Information technology	43	31	20	3	3	0	0	74	5	39
2020	Other services to the public	47	23	20	10	0	0	0	70	10	10
2020	None of the above	70	18	8	4	0	0	0	88	4	24
2019	Client contact centre	54	37	0	10	0	0	0	90	10	16
2019	Communications or public affairs	37	37	15	4	7	0	0	74	11	24
2019	Legal services	36	36	15	7	6	0	0	72	13	47
2019	Administration and operations	51	30	8	4	6	0	2	82	10	125
2019	Human resources	57	19	7	14	4	0	0	76	17	27
2019	Financial management	38	17	33	8	4	0	0	54	13	24
2019	Information technology	51	21	22	0	3	3	0	74	3	30
2019	None of the above	48	23	9	11	9	0	0	71	20	26
2018	Communications or public affairs	36	18	16	9	17	0	4	56	27	22
2018	Legal services	27	25	26	10	10	0	2	53	20	40
2018	Administration and operations	46	30	15	3	4	0	1	77	8	104
2018	Human resources	41	31	15	4	9	0	0	73	12	26
2018	Financial management	36	41	18	0	4	0	0	78	4	22
2018	Information technology	53	16	5	10	10	0	5	73	22	18
2018	Other services to the public	38	31	16	15	0	0	0	69	15	12
2018	None of the above	43	27	19	5	6	0	0	70	11	19
2017	Client contact centre	58	7	12	0	16	0	7	71	17	14
2017	Communications or public affairs	20	27	17	13	19	0	4	48	34	22
2017	Legal services	29	31	22	2	12	0	4	62	15	41
2017	Administration and operations	29	27	29	4	8	1	3	58	12	129
2017	Human resources	59	16	10	7	8	0	0	75	15	29
2017	Financial management	38	33	11	10	4	0	4	74	14	20
2017	Information management	44	35	0	6	14	0	0	79	21	14
2017	Information technology	31	27	20	11	11	0	0	58	22	19
2017	None of the above	40	12	13	11	16	0	7	56	30	27

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	14	46	27	14	0	0	0	60	14	15
2020	Communications or public affairs	28	23	26	10	10	0	2	53	21	39
2020	Legal services	15	15	28	23	20	0	0	29	42	48
2020	Administration and operations	21	29	23	16	10	0	0	50	27	136
2020	Human resources	16	36	28	14	7	0	0	51	21	34
2020	Financial management	15	35	15	24	10	0	0	50	34	20
2020	Information management	17	46	18	10	10	0	0	63	19	11
2020	Information technology	25	22	31	12	10	0	0	47	22	40
2020	Other services to the public	10	51	19	20	0	0	0	61	20	10
2020	None of the above	39	17	18	14	13	0	0	56	26	23
2019	Client contact centre	48	37	5	10	0	0	0	85	10	15
2019	Communications or public affairs	37	37	22	4	0	0	0	74	4	24
2019	Legal services	20	28	26	17	9	0	0	48	26	46
2019	Administration and operations	30	39	19	8	3	0	2	70	10	124
2019	Human resources	30	20	43	3	3	0	0	50	7	27
2019	Financial management	17	25	37	4	16	0	0	42	21	24
2019	Information technology	30	18	27	9	12	3	0	50	22	30
2019	None of the above	48	23	9	12	9	0	0	71	21	26
2018	Communications or public affairs	22	37	27	9	4	0	0	60	13	22
2018	Legal services	14	20	22	18	23	0	3	35	42	40
2018	Administration and operations	25	28	20	15	11	0	0	54	27	104
2018	Human resources	18	20	27	24	11	0	0	38	35	26
2018	Financial management	13	18	36	9	23	0	0	32	32	22
2018	Information technology	34	24	16	21	5	0	0	58	26	18
2018	Other services to the public	24	51	25	0	0	0	0	75	0	12
2018	None of the above	9	38	16	29	9	0	0	47	38	20
2017	Client contact centre	36	37	20	0	0	0	7	78	0	14
2017	Communications or public affairs	10	45	21	13	11	0	0	55	24	22
2017	Legal services	8	37	38	8	10	0	0	45	18	41
2017	Administration and operations	35	33	17	11	2	0	2	69	14	129
2017	Human resources	19	17	31	26	7	0	0	36	32	29
2017	Financial management	27	25	10	23	15	0	0	53	37	20
2017	Information management	43	36	14	7	0	0	0	79	7	14
2017	Information technology	27	0	32	31	5	0	5	28	39	19
2017	None of the above	17	24	47	12	0	0	0	41	12	27

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	52	28	0	0	0	0	72	0	15
2020	Communications or public affairs	46	10	31	8	0	3	2	60	8	39
2020	Legal services	20	35	25	11	8	0	0	55	20	48
2020	Administration and operations	38	34	10	11	6	0	1	72	18	135
2020	Human resources	40	36	11	9	4	0	0	76	13	34
2020	Financial management	21	46	18	10	5	0	0	66	15	20
2020	Information management	53	28	19	0	0	0	0	81	0	11
2020	Information technology	47	24	21	5	3	0	0	71	8	38
2020	Other services to the public	19	41	19	11	0	10	0	67	12	10
2020	None of the above	33	26	16	9	8	0	8	64	18	24
2019	Client contact centre	38	47	10	4	0	0	0	86	4	16
2019	Communications or public affairs	52	33	11	4	0	0	0	85	4	24
2019	Legal services	30	26	34	9	2	0	0	55	11	47
2019	Administration and operations	56	25	11	3	2	1	2	83	6	125
2019	Human resources	37	33	20	3	7	0	0	70	10	27
2019	Financial management	25	29	16	16	12	0	0	55	29	24
2019	Information technology	43	28	16	6	3	3	0	74	10	29
2019	None of the above	46	26	6	12	6	0	3	75	19	25
2018	Communications or public affairs	28	44	14	0	9	0	5	75	10	21
2018	Legal services	17	31	22	16	11	0	3	50	27	40
2018	Administration and operations	42	23	22	7	5	0	0	66	12	102
2018	Human resources	23	38	31	8	0	0	0	61	8	26
2018	Financial management	14	23	41	9	14	0	0	36	23	22
2018	Information technology	29	40	21	10	0	0	0	69	10	18
2018	Other services to the public	59	32	9	0	0	0	0	91	0	12
2018	None of the above	5	56	18	16	0	0	5	64	17	19
2017	Client contact centre	56	14	7	8	0	0	15	82	9	14
2017	Communications or public affairs	30	29	25	16	0	0	0	59	16	22
2017	Legal services	23	38	32	3	4	0	0	61	7	41
2017	Administration and operations	51	29	9	8	1	0	2	82	9	129
2017	Human resources	23	23	36	17	0	0	0	46	17	28
2017	Financial management	8	37	29	15	11	0	0	45	26	20
2017	Information management	56	15	22	7	0	0	0	71	7	14
2017	Information technology	21	20	27	21	5	0	5	43	28	19
2017	None of the above	25	32	20	19	4	0	0	57	23	27

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	20	32	0	14	0	0	54	14	15
2020	Communications or public affairs	41	20	23	8	5	0	2	63	13	39
2020	Legal services	20	37	17	13	13	0	0	57	26	48
2020	Administration and operations	29	23	22	12	12	1	1	53	25	135
2020	Human resources	35	26	18	14	7	0	0	61	21	33
2020	Financial management	16	40	20	10	9	0	5	59	20	20
2020	Information management	26	45	10	10	10	0	0	71	19	11
2020	Information technology	39	29	17	10	5	0	0	67	15	39
2020	Other services to the public	19	23	18	30	0	10	0	47	33	10
2020	None of the above	30	23	26	4	13	0	4	55	18	23
2019	Client contact centre	31	55	5	9	0	0	0	86	9	16
2019	Communications or public affairs	45	26	18	11	0	0	0	70	11	24
2019	Legal services	34	23	28	9	7	0	0	57	15	47
2019	Administration and operations	36	25	24	9	4	1	2	63	13	125
2019	Human resources	47	17	23	10	3	0	0	64	13	27
2019	Financial management	13	17	21	37	12	0	0	30	50	24
2019	Information technology	18	33	15	18	12	3	0	53	31	30
2019	None of the above	53	14	9	6	18	0	0	68	24	26
2018	Communications or public affairs	29	27	30	4	4	4	0	59	9	22
2018	Legal services	19	25	15	23	18	0	0	44	41	40
2018	Administration and operations	24	23	21	13	17	1	1	48	31	104
2018	Human resources	29	29	26	4	12	0	0	58	16	26
2018	Financial management	9	23	14	32	23	0	0	32	55	22
2018	Information technology	27	37	5	31	0	0	0	63	31	18
2018	Other services to the public	61	15	16	9	0	0	0	75	9	12
2018	None of the above	4	29	18	40	9	0	0	32	49	20
2017	Client contact centre	28	43	15	8	0	0	7	76	8	14
2017	Communications or public affairs	29	13	22	27	5	0	4	44	34	22
2017	Legal services	33	40	15	5	4	0	3	75	10	41
2017	Administration and operations	49	19	11	11	6	0	2	70	18	128
2017	Human resources	19	17	37	9	8	4	4	40	20	29
2017	Financial management	25	17	27	4	27	0	0	42	31	20
2017	Information management	28	51	0	7	14	0	0	79	21	14
2017	Information technology	5	10	27	31	22	0	5	16	56	19
2017	None of the above	38	17	17	24	0	0	5	57	25	27

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	66	14	13	7	0	0	0	79	7	15
2020	Communications or public affairs	51	28	10	3	3	0	5	84	5	39
2020	Legal services	26	35	20	8	11	0	0	61	19	48
2020	Administration and operations	52	23	11	5	8	0	1	75	13	135
2020	Human resources	54	29	8	3	7	0	0	83	10	34
2020	Financial management	37	27	14	11	5	0	6	68	17	19
2020	Information management	62	19	0	10	0	0	10	89	11	11
2020	Information technology	55	28	5	5	5	0	2	85	10	40
2020	Other services to the public	38	32	10	11	0	10	0	77	12	10
2020	None of the above	53	14	9	12	8	0	4	70	21	24
2019	Client contact centre	65	5	26	0	0	0	4	73	0	16
2019	Communications or public affairs	70	22	4	0	0	0	4	96	0	24
2019	Legal services	38	32	21	4	4	0	0	70	8	47
2019	Administration and operations	69	8	7	2	1	3	12	89	2	124
2019	Human resources	70	16	7	3	4	0	0	86	7	27
2019	Financial management	55	12	25	4	0	0	4	70	4	24
2019	Information technology	48	40	6	0	0	3	3	93	0	30
2019	None of the above	60	12	3	6	6	0	14	83	13	26
2018	Communications or public affairs	52	30	4	0	0	9	4	95	0	22
2018	Legal services	21	31	21	8	16	0	2	54	24	40
2018	Administration and operations	52	19	14	7	2	0	5	76	9	104
2018	Human resources	43	25	24	0	4	0	4	71	4	25
2018	Financial management	32	27	36	0	5	0	0	59	5	22
2018	Information technology	69	21	5	5	0	0	0	90	5	18
2018	Other services to the public	72	28	0	0	0	0	0	100	0	11
2018	None of the above	36	40	12	12	0	0	0	76	12	20
2017	Client contact centre	66	15	5	0	0	0	14	94	0	14
2017	Communications or public affairs	51	12	18	11	0	0	8	68	12	22
2017	Legal services	34	37	11	8	4	2	3	75	13	41
2017	Administration and operations	63	17	5	3	0	0	11	90	4	128
2017	Human resources	45	23	15	14	3	0	0	68	17	29
2017	Financial management	50	12	19	8	0	0	11	70	9	20
2017	Information management	63	0	7	7	0	0	23	82	9	14
2017	Information technology	59	20	5	5	0	0	10	88	6	19
2017	None of the above	37	33	8	3	3	0	16	83	7	27

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	33	20	6	0	0	0	73	6	15
2020	Communications or public affairs	44	28	18	3	5	0	2	74	8	39
2020	Legal services	21	31	22	15	12	0	0	52	26	47
2020	Administration and operations	36	25	16	13	10	0	1	61	23	136
2020	Human resources	38	41	14	4	3	0	0	79	7	34
2020	Financial management	20	25	40	10	5	0	0	45	15	20
2020	Information management	35	46	19	0	0	0	0	81	0	11
2020	Information technology	47	22	17	8	5	0	0	70	13	40
2020	Other services to the public	37	23	19	20	0	0	0	61	20	10
2020	None of the above	42	37	8	4	8	0	0	79	12	24
2019	Client contact centre	64	0	31	0	5	0	0	64	5	16
2019	Communications or public affairs	63	30	7	0	0	0	0	93	0	24
2019	Legal services	32	24	23	11	9	2	0	57	20	47
2019	Administration and operations	43	28	13	6	5	0	5	75	11	125
2019	Human resources	63	23	3	7	4	0	0	86	10	27
2019	Financial management	38	33	21	8	0	0	0	71	8	24
2019	Information technology	54	30	6	3	3	3	0	87	6	30
2019	None of the above	56	15	15	6	6	0	3	73	12	26
2018	Communications or public affairs	31	55	9	0	4	0	0	87	4	22
2018	Legal services	21	26	19	18	13	0	3	48	33	39
2018	Administration and operations	40	26	14	9	7	1	3	68	17	103
2018	Human resources	30	20	29	15	5	0	0	51	20	25
2018	Financial management	18	36	32	5	5	0	4	57	10	22
2018	Information technology	53	21	16	10	0	0	0	74	10	18
2018	Other services to the public	55	28	18	0	0	0	0	82	0	11
2018	None of the above	26	41	23	10	0	0	0	67	10	20
2017	Client contact centre	63	22	0	0	0	0	15	100	0	14
2017	Communications or public affairs	47	25	5	15	8	0	0	72	23	22
2017	Legal services	21	42	30	3	4	0	0	63	7	40
2017	Administration and operations	45	26	15	10	1	0	4	74	11	129
2017	Human resources	35	28	20	15	3	0	0	62	18	29
2017	Financial management	21	35	23	11	11	0	0	56	21	20
2017	Information management	36	22	22	0	0	7	13	73	0	14
2017	Information technology	57	21	22	0	0	0	0	78	0	18
2017	None of the above	36	42	8	7	3	3	0	81	11	27

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	14	26	6	6	0	7	58	14	15
2020	Communications or public affairs	45	24	8	11	3	3	8	77	15	38
2020	Legal services	24	18	18	18	11	0	11	47	33	48
2020	Administration and operations	30	25	16	9	10	0	9	61	21	135
2020	Human resources	35	31	10	10	9	0	5	70	20	34
2020	Financial management	29	20	25	10	10	0	5	52	22	20
2020	Information management	35	37	10	0	10	0	10	79	11	11
2020	Information technology	38	15	28	8	8	0	3	55	16	39
2020	Other services to the public	20	32	19	10	0	0	19	65	12	10
2020	None of the above	48	8	25	5	10	0	5	58	15	23

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	34	13	13	0	6	0	72	14	15
2020	Communications or public affairs	57	26	15	0	0	2	0	84	0	39
2020	Legal services	52	18	21	7	0	2	0	71	7	48
2020	Administration and operations	46	28	18	2	2	1	2	76	5	136
2020	Human resources	44	39	10	4	4	0	0	83	8	34
2020	Financial management	36	34	20	4	0	0	5	74	5	20
2020	Information management	43	28	29	0	0	0	0	71	0	11
2020	Information technology	49	20	19	5	3	0	3	72	8	40
2020	Other services to the public	58	10	19	14	0	0	0	67	14	10
2020	None of the above	37	32	13	14	0	0	4	72	14	24
2019	Client contact centre	72	18	5	0	4	0	0	91	4	16
2019	Communications or public affairs	41	26	30	4	0	0	0	67	4	24
2019	Legal services	32	32	23	9	2	0	2	65	11	47
2019	Administration and operations	41	35	15	2	0	2	5	81	2	124
2019	Human resources	57	25	15	0	4	0	0	81	4	25
2019	Financial management	25	25	29	13	8	0	0	50	21	24
2019	Information technology	36	27	30	0	3	3	0	65	3	30
2019	None of the above	46	17	25	6	6	0	0	63	12	26
2018	Communications or public affairs	35	33	13	9	5	5	0	72	15	21
2018	Legal services	35	28	23	5	5	0	3	65	11	39
2018	Administration and operations	34	37	12	12	3	2	0	73	15	102
2018	Human resources	43	29	23	0	5	0	0	72	5	25
2018	Financial management	41	23	18	4	14	0	0	64	18	22
2018	Information technology	48	21	10	15	5	0	0	69	20	18
2018	Other services to the public	32	35	9	9	0	0	15	79	11	12
2018	None of the above	31	46	17	0	6	0	0	77	6	20
2017	Client contact centre	41	38	14	0	0	0	7	85	0	14
2017	Communications or public affairs	43	26	15	12	4	0	0	69	16	22
2017	Legal services	28	42	18	5	4	0	3	72	10	40
2017	Administration and operations	46	26	13	8	3	0	5	75	11	129
2017	Human resources	38	23	17	14	4	0	4	64	19	29
2017	Financial management	25	32	27	10	6	0	0	57	16	20
2017	Information management	29	29	22	0	7	0	13	66	8	14
2017	Information technology	40	39	16	5	0	0	0	79	5	18
2017	None of the above	43	16	21	5	11	0	5	62	16	27

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	40	26	0	7	6	0	65	8	15
2020	Communications or public affairs	41	31	15	8	0	2	3	76	8	39
2020	Legal services	35	33	22	7	4	0	0	67	11	48
2020	Administration and operations	40	32	13	11	4	0	1	72	15	136
2020	Human resources	35	50	6	10	0	0	0	85	10	33
2020	Financial management	22	21	42	15	0	0	0	43	15	19
2020	Information management	43	28	19	10	0	0	0	71	10	11
2020	Information technology	33	28	30	2	7	0	0	60	10	40
2020	Other services to the public	37	44	10	10	0	0	0	81	10	10
2020	None of the above	25	46	12	8	4	0	4	74	13	24
2019	Client contact centre	48	47	0	5	0	0	0	95	5	15
2019	Communications or public affairs	30	45	22	4	0	0	0	74	4	24
2019	Legal services	32	40	15	7	7	0	0	72	13	47
2019	Administration and operations	44	32	8	10	1	0	4	79	12	125
2019	Human resources	48	38	7	4	4	0	0	86	7	26
2019	Financial management	26	25	17	12	21	0	0	50	33	24
2019	Information technology	36	28	12	12	9	3	0	66	22	30
2019	None of the above	54	20	6	11	9	0	0	74	21	26
2018	Communications or public affairs	27	37	13	0	13	4	4	70	15	22
2018	Legal services	22	38	19	13	5	0	3	62	19	39
2018	Administration and operations	31	34	17	11	5	1	1	67	16	102
2018	Human resources	32	28	24	12	5	0	0	59	17	25
2018	Financial management	22	18	23	32	5	0	0	41	36	22
2018	Information technology	24	45	16	10	5	0	0	69	15	18
2018	Other services to the public	34	49	9	0	0	0	7	90	0	12
2018	None of the above	30	26	21	13	10	0	0	56	23	20
2017	Client contact centre	43	15	7	19	0	0	15	68	23	14
2017	Communications or public affairs	37	20	36	0	8	0	0	56	8	22
2017	Legal services	29	34	19	13	2	0	3	65	15	40
2017	Administration and operations	44	27	18	6	3	0	3	73	9	129
2017	Human resources	16	50	18	12	3	0	0	67	15	29
2017	Financial management	27	14	18	30	11	0	0	42	40	20
2017	Information management	29	29	8	14	7	0	13	67	24	14
2017	Information technology	23	16	39	17	5	0	0	39	22	18
2017	None of the above	35	21	26	6	12	0	0	55	18	27

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	40	19	6	7	6	0	65	15	15
2020	Communications or public affairs	49	31	8	8	0	2	3	84	8	39
2020	Legal services	51	28	12	8	0	0	0	79	8	48
2020	Administration and operations	51	23	10	10	4	0	1	76	14	136
2020	Human resources	59	19	17	6	0	0	0	78	6	34
2020	Financial management	30	30	40	0	0	0	0	60	0	20
2020	Information management	35	56	10	0	0	0	0	90	0	11
2020	Information technology	47	35	12	0	3	0	3	85	3	40
2020	Other services to the public	58	23	10	10	0	0	0	81	10	10
2020	None of the above	33	42	12	9	0	0	4	79	9	24
2019	Client contact centre	57	33	5	0	5	0	0	90	5	15
2019	Communications or public affairs	30	41	4	7	15	0	4	73	23	24
2019	Legal services	27	47	15	4	4	0	2	76	9	47
2019	Administration and operations	54	23	7	8	3	1	4	81	11	124
2019	Human resources	48	34	11	4	4	0	0	82	7	26
2019	Financial management	25	29	8	25	12	0	0	55	37	24
2019	Information technology	45	24	15	9	3	3	0	72	12	30
2019	None of the above	43	25	12	8	9	0	3	70	18	26
2018	Communications or public affairs	40	34	8	0	9	4	4	81	10	22
2018	Legal services	30	30	26	7	3	0	3	63	11	39
2018	Administration and operations	35	36	17	4	6	1	0	72	11	102
2018	Human resources	43	32	8	12	5	0	0	75	17	25
2018	Financial management	22	32	18	22	5	0	0	55	27	22
2018	Information technology	32	32	16	16	5	0	0	64	21	18
2018	Other services to the public	44	32	16	0	0	0	7	82	0	12
2018	None of the above	23	40	17	9	10	0	0	63	19	20
2017	Client contact centre	52	12	14	8	8	0	7	69	17	14
2017	Communications or public affairs	55	12	21	8	4	0	0	67	12	22
2017	Legal services	33	26	23	13	4	0	0	59	18	40
2017	Administration and operations	50	22	12	9	4	0	3	74	14	129
2017	Human resources	31	36	26	3	0	4	0	70	3	29
2017	Financial management	26	29	8	10	27	0	0	55	37	20
2017	Information management	28	37	7	8	7	0	13	75	17	14
2017	Information technology	40	11	22	22	5	0	0	51	27	18
2017	None of the above	40	19	18	10	8	0	5	62	19	27

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	33	6	6	0	6	0	86	7	15
2020	Communications or public affairs	59	23	10	3	0	2	3	87	3	39
2020	Legal services	63	18	13	0	4	0	2	83	4	48
2020	Administration and operations	61	23	10	4	1	0	1	85	4	136
2020	Human resources	61	19	9	7	4	0	0	80	10	34
2020	Financial management	61	19	5	5	10	0	0	80	15	20
2020	Information management	72	18	0	10	0	0	0	90	10	11
2020	Information technology	59	31	5	0	3	3	0	93	3	40
2020	Other services to the public	58	0	33	10	0	0	0	58	10	10
2020	None of the above	49	26	9	8	4	0	4	78	13	24
2019	Client contact centre	81	5	9	5	0	0	0	86	5	16
2019	Communications or public affairs	67	26	7	0	0	0	0	93	0	24
2019	Legal services	38	36	17	5	4	0	0	74	9	47
2019	Administration and operations	52	20	13	6	3	1	5	77	9	125
2019	Human resources	68	14	4	11	4	0	0	82	15	26
2019	Financial management	50	16	8	17	8	0	0	67	25	24
2019	Information technology	58	27	9	0	3	3	0	87	3	30
2019	None of the above	49	17	20	3	6	0	6	70	9	26

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	41	19	0	6	0	0	74	6	15
2020	Communications or public affairs	26	46	20	3	3	2	0	74	5	39
2020	Legal services	22	43	19	14	2	0	0	65	16	48
2020	Administration and operations	31	29	23	10	7	0	1	60	17	136
2020	Human resources	32	34	24	9	0	0	0	67	9	34
2020	Financial management	10	50	15	5	21	0	0	60	26	20
2020	Information management	18	54	10	18	0	0	0	73	18	11
2020	Information technology	40	38	13	5	2	3	0	79	8	40
2020	Other services to the public	30	28	19	14	10	0	0	58	23	10
2020	None of the above	34	36	12	10	4	0	4	73	14	24

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	47	13	13	7	0	0	67	20	15
2020	Communications or public affairs	38	31	18	8	0	2	3	73	8	39
2020	Legal services	45	34	17	2	2	0	0	79	4	48
2020	Administration and operations	37	37	14	7	4	0	1	74	12	136
2020	Human resources	49	23	10	15	4	0	0	72	18	34
2020	Financial management	36	39	10	14	0	0	0	76	14	20
2020	Information management	36	36	18	0	10	0	0	72	10	11
2020	Information technology	60	22	10	5	3	0	0	83	8	40
2020	Other services to the public	20	51	10	19	0	0	0	71	19	10
2020	None of the above	51	15	26	8	0	0	0	66	8	24
2019	Client contact centre	86	5	5	4	0	0	0	91	4	16
2019	Communications or public affairs	52	26	22	0	0	0	0	78	0	24
2019	Legal services	52	30	9	4	4	0	0	82	9	46
2019	Administration and operations	51	26	8	5	5	0	4	81	10	125
2019	Human resources	59	21	10	4	7	0	0	79	11	26
2019	Financial management	33	34	29	4	0	0	0	67	4	24
2019	Information technology	50	35	6	3	3	3	0	87	6	29
2019	None of the above	68	17	6	0	3	3	3	91	3	26
2018	Communications or public affairs	59	22	5	0	0	5	9	95	0	21
2018	Legal services	35	35	18	3	5	0	3	73	8	39
2018	Administration and operations	38	32	18	8	2	1	0	71	10	100
2018	Human resources	31	27	30	4	7	0	0	59	11	25
2018	Financial management	36	23	23	9	9	0	0	59	18	22
2018	Information technology	44	40	5	10	0	0	0	84	10	18
2018	Other services to the public	41	51	7	0	0	0	0	93	0	12
2018	None of the above	35	32	17	5	10	0	0	68	15	20
2017	Client contact centre	58	20	7	0	0	0	15	92	0	14
2017	Communications or public affairs	47	21	32	0	0	0	0	68	0	22
2017	Legal services	54	27	7	9	0	3	0	84	9	40
2017	Administration and operations	54	24	11	6	2	0	3	81	8	128
2017	Human resources	46	30	3	14	3	0	4	79	18	28
2017	Financial management	50	20	17	4	8	0	0	70	12	20
2017	Information management	43	14	7	15	7	0	13	67	25	14
2017	Information technology	55	28	11	6	0	0	0	83	6	18
2017	None of the above	40	30	17	10	3	0	0	70	13	27

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	28	20	0	0	0	0	80	0	15
2020	Communications or public affairs	64	23	5	3	0	0	5	92	3	39
2020	Legal services	51	34	10	5	0	0	0	86	5	48
2020	Administration and operations	47	27	16	4	4	1	1	76	7	136
2020	Human resources	53	33	5	5	3	0	0	86	8	34
2020	Financial management	54	26	16	0	5	0	0	79	5	20
2020	Information management	36	64	0	0	0	0	0	100	0	11
2020	Information technology	65	17	5	2	5	2	3	87	8	40
2020	None of the above	37	28	26	0	0	0	10	72	0	24
2019	Client contact centre	79	0	21	0	0	0	0	79	0	16
2019	Communications or public affairs	57	35	4	0	0	0	4	95	0	23
2019	Legal services	68	24	6	0	0	2	0	94	0	47
2019	Administration and operations	75	9	5	1	2	3	5	90	4	125
2019	Human resources	83	7	7	0	4	0	0	89	4	26
2019	Financial management	75	12	8	0	0	0	4	91	0	24
2019	Information technology	82	9	3	0	3	3	0	94	3	30
2019	None of the above	77	14	6	3	0	0	0	91	3	26
2018	Communications or public affairs	52	17	18	9	0	4	0	72	9	22
2018	Legal services	63	23	5	5	0	0	3	89	5	39
2018	Administration and operations	68	20	5	3	1	1	1	91	4	99
2018	Human resources	55	40	5	0	0	0	0	95	0	25
2018	Financial management	64	14	9	5	9	0	0	78	14	22
2018	Information technology	66	19	0	16	0	0	0	84	16	18
2018	Other services to the public	63	37	0	0	0	0	0	100	0	12
2018	None of the above	70	5	22	0	0	0	4	77	0	20
2017	Client contact centre	73	15	5	0	0	0	7	95	0	14
2017	Communications or public affairs	55	21	16	4	4	0	0	76	8	22
2017	Legal services	63	33	0	2	0	0	2	98	2	40
2017	Administration and operations	62	26	5	1	2	0	4	91	3	129
2017	Human resources	75	19	3	3	0	0	0	94	3	29
2017	Financial management	62	14	17	6	0	0	0	76	6	20
2017	Information management	72	0	0	0	23	0	6	76	24	14
2017	Information technology	74	16	10	0	0	0	0	90	0	19
2017	None of the above	51	34	12	0	3	0	0	85	3	27

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	33	26	0	6	7	65	7	15
2020	Communications or public affairs	36	41	10	8	0	5	81	8	39
2020	Legal services	28	45	20	5	2	0	73	7	48
2020	Administration and operations	31	40	19	9	1	0	71	10	134
2020	Human resources	26	48	13	9	4	0	74	13	34
2020	Financial management	34	56	10	0	0	0	90	0	20
2020	Information management	46	18	36	0	0	0	64	0	11
2020	Information technology	55	24	13	5	3	0	79	8	40
2020	Other services to the public	39	28	19	0	14	0	67	14	10
2020	None of the above	25	36	25	14	0	0	61	14	24

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	27	13	0	0	0	15	85	0	15
2020	Communications or public affairs	77	13	0	0	0	0	10	100	0	39
2020	Legal services	80	13	0	0	0	0	7	100	0	48
2020	Administration and operations	71	17	10	1	0	0	2	89	1	136
2020	Human resources	62	31	0	0	4	0	3	96	4	34
2020	Financial management	63	22	0	0	0	5	10	100	0	19
2020	Information management	82	18	0	0	0	0	0	100	0	11
2020	Information technology	86	2	7	0	3	0	2	90	3	40
2020	Other services to the public	90	10	0	0	0	0	0	100	0	10
2020	None of the above	70	18	4	4	0	0	4	91	4	24
2019	Client contact centre	64	22	0	0	0	0	14	100	0	16
2019	Communications or public affairs	85	7	0	0	0	0	7	100	0	24
2019	Legal services	78	9	4	0	2	2	4	93	2	46
2019	Administration and operations	82	3	2	4	2	0	6	92	7	125
2019	Human resources	79	10	4	0	4	0	4	93	4	26
2019	Financial management	88	8	0	0	0	0	4	100	0	24
2019	Information technology	88	0	3	0	3	3	3	93	3	30
2019	None of the above	92	3	0	0	0	3	3	100	0	26
2018	Communications or public affairs	74	8	0	0	4	4	9	95	5	22
2018	Legal services	79	12	0	0	3	0	5	97	3	39
2018	Administration and operations	79	11	3	3	0	3	2	94	3	101
2018	Human resources	79	12	5	0	0	0	4	95	0	25
2018	Financial management	86	4	4	0	5	0	0	91	5	22
2018	Information technology	79	11	0	0	5	5	0	95	5	18
2018	Other services to the public	93	7	0	0	0	0	0	100	0	12
2018	None of the above	79	4	13	0	0	0	5	86	0	20

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	80	13	0	0	0	0	7	100	0	15
2020	Communications or public affairs	85	5	0	0	0	3	8	100	0	39
2020	Legal services	86	2	5	0	2	0	5	93	2	48
2020	Administration and operations	81	7	2	4	2	1	4	92	5	134
2020	Human resources	82	10	8	0	0	0	0	92	0	33
2020	Financial management	80	10	0	0	0	0	10	100	0	20
2020	Information management	100	0	0	0	0	0	0	100	0	11
2020	Information technology	93	0	2	0	3	0	2	95	3	40
2020	Other services to the public	100	0	0	0	0	0	0	100	0	10
2020	None of the above	66	9	9	4	8	0	4	78	13	24
2019	Client contact centre	91	5	0	0	0	0	4	100	0	16
2019	Communications or public affairs	78	0	4	0	0	0	19	95	0	24
2019	Legal services	85	6	2	0	2	0	4	96	2	47
2019	Administration and operations	73	8	6	3	0	2	8	90	3	125
2019	Human resources	89	4	4	0	4	0	0	93	4	27
2019	Financial management	71	8	17	0	4	0	0	79	4	24
2019	Information technology	84	3	6	0	3	3	0	90	3	29
2019	None of the above	69	8	20	0	0	0	3	80	0	26
2018	Communications or public affairs	73	9	0	0	0	4	13	100	0	22
2018	Legal services	78	11	6	0	0	0	6	94	0	38
2018	Administration and operations	76	11	6	2	1	1	3	90	3	102
2018	Human resources	74	8	9	0	5	0	4	86	5	25
2018	Financial management	72	9	5	0	5	0	9	89	5	21
2018	Information technology	59	21	5	0	5	5	5	88	6	18
2018	Other services to the public	76	16	0	0	0	0	7	100	0	12
2018	None of the above	87	0	9	0	0	0	4	90	0	20
2017	Client contact centre	74	14	5	0	0	0	7	95	0	14
2017	Communications or public affairs	77	4	15	0	4	0	0	81	4	22
2017	Legal services	81	8	4	4	3	0	0	88	7	40
2017	Administration and operations	82	6	1	3	2	1	4	93	5	129
2017	Human resources	73	14	8	0	0	0	5	91	0	29
2017	Financial management	73	15	6	6	0	0	0	88	6	20
2017	Information management	72	8	0	0	7	8	6	92	8	14
2017	Information technology	90	10	0	0	0	0	0	100	0	19
2017	None of the above	71	3	12	0	3	3	8	83	3	27

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	67	20	6	0	0	0	7	93	0	15
2020	Communications or public affairs	72	13	10	0	0	0	5	89	0	39
2020	Legal services	66	25	2	2	0	0	5	95	2	48
2020	Administration and operations	75	13	8	2	1	1	1	90	2	136
2020	Human resources	70	18	10	0	0	0	3	90	0	34
2020	Financial management	55	26	15	4	0	0	0	80	4	20
2020	Information management	100	0	0	0	0	0	0	100	0	11
2020	Information technology	84	11	5	0	0	0	0	95	0	39
2020	Other services to the public	91	9	0	0	0	0	0	100	0	10
2020	None of the above	66	17	8	4	4	0	0	84	8	24
2019	Client contact centre	73	18	5	0	0	0	4	95	0	16
2019	Communications or public affairs	70	26	0	0	0	0	4	100	0	24
2019	Legal services	62	21	8	2	2	0	4	87	4	47
2019	Administration and operations	55	25	8	4	3	0	5	85	7	124
2019	Human resources	66	26	0	7	0	0	0	93	7	27
2019	Financial management	62	25	13	0	0	0	0	87	0	24
2019	Information technology	62	25	6	0	3	3	0	90	3	29
2019	None of the above	55	37	3	3	0	0	3	94	3	26
2018	Communications or public affairs	57	34	0	4	0	4	0	95	5	22
2018	Legal services	65	25	10	0	0	0	0	90	0	40
2018	Administration and operations	61	26	10	1	2	0	1	87	3	101
2018	Human resources	63	20	8	0	5	0	4	86	5	26
2018	Financial management	68	18	5	5	0	0	5	90	5	21
2018	Information technology	64	26	10	0	0	0	0	90	0	18
2018	Other services to the public	58	16	19	0	0	0	7	80	0	12
2018	None of the above	60	29	6	5	0	0	0	90	5	20
2017	Client contact centre	71	0	7	7	0	0	15	83	8	14
2017	Communications or public affairs	43	30	8	11	8	0	0	73	19	22
2017	Legal services	71	16	10	0	0	0	3	90	0	40
2017	Administration and operations	61	21	11	3	1	0	3	85	4	128
2017	Human resources	70	12	14	0	0	0	5	85	0	29
2017	Financial management	56	21	11	7	6	0	0	76	13	20
2017	Information management	37	43	0	7	7	0	6	85	15	14
2017	Information technology	80	10	10	0	0	0	0	90	0	19
2017	None of the above	55	20	9	0	6	0	11	83	7	27

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	13	6	0	0	0	7	93	0	15
2020	Communications or public affairs	67	15	8	5	0	0	5	87	5	39
2020	Legal services	65	14	14	2	2	0	2	81	5	48
2020	Administration and operations	70	14	8	5	1	0	1	85	7	135
2020	Human resources	77	8	8	4	0	0	3	88	4	34
2020	Financial management	70	20	5	4	0	0	0	90	4	20
2020	Information management	100	0	0	0	0	0	0	100	0	11
2020	Information technology	85	10	2	0	3	0	0	95	3	40
2020	Other services to the public	86	14	0	0	0	0	0	100	0	10
2020	None of the above	74	9	8	4	4	0	0	83	9	24
2019	Client contact centre	77	9	9	4	0	0	0	86	4	16
2019	Communications or public affairs	77	8	12	0	0	0	4	88	0	23
2019	Legal services	70	15	9	0	4	0	2	87	4	47
2019	Administration and operations	62	14	10	3	3	0	7	82	7	124
2019	Human resources	82	7	4	4	4	0	0	89	7	27
2019	Financial management	57	4	13	17	9	0	0	61	26	23
2019	Information technology	59	19	12	3	3	3	0	81	7	29
2019	None of the above	60	3	23	6	6	0	3	64	12	26
2018	Communications or public affairs	53	16	13	4	9	4	0	72	14	22
2018	Legal services	52	29	11	5	0	0	3	84	5	40
2018	Administration and operations	62	20	9	2	6	0	1	83	8	102
2018	Human resources	68	16	4	4	5	0	4	87	9	26
2018	Financial management	48	29	5	10	9	0	0	76	19	21
2018	Information technology	59	16	21	5	0	0	0	74	5	18
2018	Other services to the public	69	16	7	0	0	0	7	92	0	12
2018	None of the above	60	26	8	6	0	0	0	86	6	20
2017	Client contact centre	80	0	0	14	0	0	7	85	15	14
2017	Communications or public affairs	52	25	4	8	12	0	0	77	19	22
2017	Legal services	67	15	4	8	5	0	0	83	13	41
2017	Administration and operations	64	18	6	5	3	0	4	85	8	128
2017	Human resources	56	10	27	3	4	0	0	66	7	28
2017	Financial management	67	10	24	0	0	0	0	76	0	20
2017	Information management	73	14	0	0	7	0	6	92	8	14
2017	Information technology	79	10	5	5	0	0	0	89	5	19
2017	None of the above	56	13	3	3	14	3	8	78	19	27

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	0	6	0	0	0	20	92	0	15
2020	Communications or public affairs	59	13	5	0	3	0	20	90	3	39
2020	Legal services	64	9	5	0	0	0	23	94	0	48
2020	Administration and operations	61	4	6	3	2	0	23	85	7	136
2020	Human resources	67	15	2	0	0	0	16	97	0	34
2020	Financial management	64	5	10	0	0	0	21	88	0	20
2020	Information management	82	9	10	0	0	0	0	90	0	11
2020	Information technology	78	8	5	0	0	0	10	95	0	40
2020	Other services to the public	82	0	9	0	0	0	10	90	0	10
2020	None of the above	67	12	4	5	0	0	13	90	5	23
2019	Client contact centre	86	0	0	0	0	0	14	100	0	16
2019	Communications or public affairs	56	11	4	0	0	0	30	95	0	24
2019	Legal services	52	18	4	0	2	0	24	91	3	46
2019	Administration and operations	59	5	7	0	0	0	29	90	0	124
2019	Human resources	73	17	0	0	0	0	10	100	0	27
2019	Financial management	59	14	14	5	0	0	9	80	5	22
2019	Information technology	78	6	3	0	0	3	9	96	0	29
2019	None of the above	55	9	11	0	0	0	25	85	0	26
2018	Communications or public affairs	44	29	0	0	0	4	22	100	0	22
2018	Legal services	57	16	7	0	0	0	20	91	0	40
2018	Administration and operations	54	5	5	3	2	0	31	86	7	99
2018	Human resources	41	21	0	0	0	4	34	100	0	26
2018	Financial management	29	33	10	0	5	0	24	81	6	21
2018	Information technology	69	5	0	0	0	5	21	100	0	18
2018	Other services to the public	44	14	16	0	0	0	26	78	0	12
2018	None of the above	59	9	8	0	0	0	24	90	0	19
2017	Client contact centre	66	7	0	0	0	0	27	100	0	14
2017	Communications or public affairs	59	5	4	4	11	0	16	77	18	22
2017	Legal services	64	9	3	0	0	0	24	96	0	41
2017	Administration and operations	60	8	7	2	0	0	22	88	3	129
2017	Human resources	39	6	3	4	0	0	49	86	8	29
2017	Financial management	52	4	15	0	0	0	29	79	0	20
2017	Information management	43	22	0	0	0	0	35	100	0	14
2017	Information technology	69	5	5	5	0	0	16	88	5	19
2017	None of the above	50	10	3	5	0	0	31	88	7	27

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	27	13	0	0	0	20	84	0	15
2020	Communications or public affairs	85	5	0	0	0	2	8	100	0	39
2020	Legal services	75	17	2	2	0	0	5	96	2	48
2020	Administration and operations	67	19	9	1	1	0	4	89	2	136
2020	Human resources	75	12	6	0	7	0	0	88	7	34
2020	Financial management	85	10	0	5	0	0	0	95	5	20
2020	Information management	100	0	0	0	0	0	0	100	0	11
2020	Information technology	80	10	5	3	0	0	3	93	3	40
2020	Other services to the public	70	10	20	0	0	0	0	80	0	10
2020	None of the above	62	15	8	4	0	0	10	86	5	24
2019	Client contact centre	81	10	5	0	0	0	4	95	0	16
2019	Communications or public affairs	82	4	7	0	0	0	7	92	0	24
2019	Legal services	74	13	11	0	0	0	2	89	0	47
2019	Administration and operations	74	10	4	1	2	2	7	92	3	125
2019	Human resources	87	13	0	0	0	0	0	100	0	27
2019	Financial management	88	8	4	0	0	0	0	96	0	24
2019	Information technology	72	16	6	0	0	3	3	93	0	29
2019	None of the above	57	11	20	3	0	0	8	75	3	26
2018	Communications or public affairs	71	16	0	4	0	4	4	95	5	22
2018	Legal services	71	15	3	3	0	0	8	94	3	40
2018	Administration and operations	65	23	6	2	1	0	3	90	3	100
2018	Human resources	80	4	4	0	0	0	12	96	0	26
2018	Financial management	67	5	9	5	5	0	9	79	11	21
2018	Information technology	85	10	0	0	0	0	5	100	0	18
2018	Other services to the public	67	0	26	0	0	0	7	72	0	12
2018	None of the above	61	12	17	0	0	0	10	82	0	20
2017	Client contact centre	52	27	0	7	0	0	14	92	8	14
2017	Communications or public affairs	76	13	0	0	8	0	4	92	8	22
2017	Legal services	71	15	5	2	3	2	3	90	5	39
2017	Administration and operations	73	14	4	2	1	1	5	93	3	129
2017	Human resources	75	19	0	3	0	0	4	97	3	29
2017	Financial management	75	8	6	4	0	0	6	89	4	20
2017	Information management	65	22	7	0	0	0	6	92	0	14
2017	Information technology	84	16	0	0	0	0	0	100	0	19
2017	None of the above	63	14	8	0	0	0	16	91	0	26

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	59	7	20	0	6	0	7	71	7	15
2020	Communications or public affairs	59	18	10	5	0	2	5	83	6	39
2020	Legal services	70	20	0	6	2	0	2	91	9	48
2020	Administration and operations	75	13	5	2	3	1	1	89	5	136
2020	Human resources	89	11	0	0	0	0	0	100	0	34
2020	Financial management	74	21	0	0	0	0	5	100	0	20
2020	Information management	90	0	10	0	0	0	0	90	0	11
2020	Information technology	83	8	4	2	3	0	0	90	5	40
2020	Other services to the public	80	10	0	11	0	0	0	89	11	10
2020	None of the above	71	13	9	0	4	0	4	87	4	24
2019	Client contact centre	91	9	0	0	0	0	0	100	0	16
2019	Communications or public affairs	70	19	7	0	4	0	0	89	4	24
2019	Legal services	72	17	6	0	2	0	2	91	2	47
2019	Administration and operations	74	11	7	0	3	0	6	90	3	125
2019	Human resources	73	10	16	0	0	0	0	84	0	27
2019	Financial management	75	17	4	0	4	0	0	92	4	24
2019	Information technology	72	3	16	0	3	3	3	80	3	29
2019	None of the above	83	6	3	3	3	0	3	91	6	26
2018	Communications or public affairs	71	9	4	7	4	4	0	83	12	22
2018	Legal services	64	10	11	10	0	0	6	78	11	40
2018	Administration and operations	86	7	1	1	4	0	2	95	5	101
2018	Human resources	89	4	0	4	0	0	4	96	4	26
2018	Financial management	86	0	0	0	5	0	9	95	5	21
2018	Information technology	79	5	5	0	5	5	0	89	5	18
2018	Other services to the public	85	7	0	0	0	0	7	100	0	12
2018	None of the above	76	5	7	5	7	0	0	81	12	20
2017	Client contact centre	63	7	8	0	8	0	15	82	9	14
2017	Communications or public affairs	73	4	5	11	6	0	0	77	18	22
2017	Legal services	56	17	8	10	8	0	0	73	19	40
2017	Administration and operations	73	18	3	1	1	1	4	95	3	129
2017	Human resources	68	12	13	5	0	0	3	82	5	29
2017	Financial management	94	6	0	0	0	0	0	100	0	20
2017	Information management	57	30	0	7	0	0	6	92	8	14
2017	Information technology	75	16	0	0	5	0	5	95	5	19
2017	None of the above	70	15	0	0	0	0	15	100	0	27

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	21	27	6	6	0	0	60	13	15
2020	Communications or public affairs	46	20	31	0	0	2	0	69	0	39
2020	Legal services	39	31	22	4	2	0	2	71	6	48
2020	Administration and operations	44	33	16	4	2	0	2	78	6	136
2020	Human resources	61	19	17	3	0	0	0	80	3	34
2020	Financial management	40	35	14	5	5	0	0	76	10	20
2020	Information management	45	28	27	0	0	0	0	73	0	11
2020	Information technology	65	22	5	0	7	0	0	88	7	40
2020	Other services to the public	41	10	29	20	0	0	0	51	20	10
2020	None of the above	51	25	8	8	4	0	4	79	12	24
2019	Client contact centre	80	10	5	0	5	0	0	90	5	15
2019	Communications or public affairs	37	33	30	0	0	0	0	70	0	24
2019	Legal services	61	24	13	0	0	0	2	87	0	46
2019	Administration and operations	51	27	10	7	0	0	5	82	8	125
2019	Human resources	77	20	3	0	0	0	0	97	0	27
2019	Financial management	75	13	4	4	4	0	0	88	8	24
2019	Information technology	69	22	3	0	3	3	0	93	3	29
2019	None of the above	52	23	20	0	3	0	3	77	3	26
2018	Communications or public affairs	31	42	22	0	0	0	4	77	0	22
2018	Legal services	49	27	21	0	0	0	3	79	0	40
2018	Administration and operations	48	39	10	1	1	0	1	87	2	102
2018	Human resources	45	40	7	4	0	0	4	88	4	26
2018	Financial management	57	24	14	0	4	0	0	81	4	21
2018	Information technology	69	21	5	5	0	0	0	90	5	18
2018	Other services to the public	63	7	30	0	0	0	0	70	0	12
2018	None of the above	62	9	17	6	0	0	6	76	6	20
2017	Client contact centre	59	22	12	0	0	0	7	87	0	14
2017	Communications or public affairs	63	25	5	8	0	0	0	88	8	22
2017	Legal services	63	31	5	0	0	0	0	95	0	40
2017	Administration and operations	58	17	16	5	1	0	3	77	6	129
2017	Human resources	51	32	14	0	0	0	3	86	0	29
2017	Financial management	49	25	4	17	4	0	0	75	21	20
2017	Information management	58	28	0	8	0	0	6	92	8	14
2017	Information technology	74	26	0	0	0	0	0	100	0	19
2017	None of the above	49	41	4	0	3	0	3	92	3	27

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	27	13	6	0	0	0	80	6	15
2020	Communications or public affairs	31	43	20	3	0	2	0	76	3	39
2020	Legal services	22	46	24	5	2	0	0	68	8	48
2020	Administration and operations	30	40	23	5	2	1	0	71	7	136
2020	Human resources	29	48	12	8	3	0	0	77	11	34
2020	Financial management	16	69	5	5	5	0	0	85	10	20
2020	Information management	35	37	18	10	0	0	0	73	10	11
2020	Information technology	40	35	17	2	5	0	0	75	7	40
2020	Other services to the public	18	19	53	0	10	0	0	37	10	10
2020	None of the above	35	32	16	8	6	0	4	69	14	24

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	6	54	26	6	7	0	0	60	14	15
2020	Communications or public affairs	23	31	31	13	0	0	2	55	13	39
2020	Legal services	15	26	42	13	5	0	0	41	17	48
2020	Administration and operations	18	32	34	10	4	1	1	51	15	136
2020	Human resources	20	32	41	7	0	0	0	52	7	34
2020	Financial management	10	46	29	10	5	0	0	56	15	20
2020	Information management	17	35	38	10	0	0	0	52	10	11
2020	Information technology	30	36	22	5	7	0	0	65	13	40
2020	Other services to the public	0	28	42	30	0	0	0	28	30	10
2020	None of the above	21	20	32	23	4	0	0	41	27	24
2019	Client contact centre	62	33	0	4	0	0	0	96	4	16
2019	Communications or public affairs	45	41	15	0	0	0	0	85	0	24
2019	Legal services	21	29	30	15	4	0	0	51	19	47
2019	Administration and operations	30	39	21	7	1	2	0	71	7	125
2019	Human resources	40	30	23	3	4	0	0	70	7	27
2019	Financial management	17	29	33	21	0	0	0	46	21	24
2019	Information technology	15	49	24	6	3	3	0	66	10	30
2019	None of the above	23	31	25	18	3	0	0	54	21	26
2018	Communications or public affairs	22	31	46	0	0	0	0	54	0	22
2018	Legal services	13	21	45	16	5	0	0	34	21	40
2018	Administration and operations	23	30	28	17	2	0	0	53	19	103
2018	Human resources	11	34	51	4	0	0	0	45	4	26
2018	Financial management	9	32	37	18	4	0	0	41	22	22
2018	Information technology	27	31	32	5	5	0	0	58	10	18
2018	Other services to the public	36	51	13	0	0	0	0	87	0	12
2018	None of the above	10	46	25	19	0	0	0	56	19	20
2017	Client contact centre	36	49	15	0	0	0	0	85	0	14
2017	Communications or public affairs	14	41	22	12	11	0	0	55	23	22
2017	Legal services	8	39	43	8	2	0	0	47	10	41
2017	Administration and operations	13	40	33	9	2	0	3	54	11	129
2017	Human resources	8	33	44	12	3	0	0	41	15	29
2017	Financial management	6	33	39	11	11	0	0	40	21	20
2017	Information management	36	35	14	7	7	0	0	71	14	14
2017	Information technology	16	26	48	10	0	0	0	42	10	19
2017	None of the above	18	18	47	13	3	0	0	36	16	27

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	6	54	33	0	0	0	33	14	15
2020	Communications or public affairs	3	18	31	23	23	2	0	48	21	39
2020	Legal services	11	19	34	28	7	0	0	36	30	47
2020	Administration and operations	14	15	38	22	12	0	0	33	29	134
2020	Human resources	0	7	62	22	9	0	0	31	7	34
2020	Financial management	14	35	21	25	5	0	0	30	49	20
2020	Information management	0	0	74	17	8	0	0	26	0	11
2020	Information technology	7	5	32	23	32	0	0	55	13	40
2020	Other services to the public	20	19	33	18	10	0	0	28	39	10
2020	None of the above	14	17	42	20	8	0	0	28	31	24
2019	Client contact centre	9	0	14	28	49	0	0	77	9	16
2019	Communications or public affairs	0	0	37	33	30	0	0	63	0	24
2019	Legal services	7	9	37	30	16	0	0	46	17	43
2019	Administration and operations	8	8	32	27	20	3	2	50	17	124
2019	Human resources	7	10	50	13	20	0	0	33	17	27
2019	Financial management	12	13	37	17	21	0	0	38	25	24
2019	Information technology	6	18	39	33	0	3	0	34	25	30
2019	None of the above	12	14	45	8	17	0	3	26	27	26
2018	Communications or public affairs	4	0	47	35	13	0	0	48	4	22
2018	Legal services	5	26	29	30	10	0	0	39	32	39
2018	Administration and operations	6	19	32	24	19	0	0	43	25	102
2018	Human resources	9	7	55	19	11	0	0	29	16	26
2018	Financial management	9	24	57	5	5	0	0	9	33	21
2018	Information technology	10	5	29	37	13	5	0	53	16	18
2018	Other services to the public	8	10	17	29	36	0	0	65	18	11
2018	None of the above	11	23	43	23	0	0	0	23	34	19
2017	Client contact centre	0	0	30	39	30	0	0	70	0	13
2017	Communications or public affairs	8	24	20	26	22	0	0	48	32	22
2017	Legal services	7	7	34	39	13	0	0	52	14	41
2017	Administration and operations	4	14	29	37	14	1	2	53	18	128
2017	Human resources	3	16	47	30	5	0	0	35	19	28
2017	Financial management	21	10	34	21	8	0	6	31	33	20
2017	Information management	15	0	14	35	36	0	0	71	15	14
2017	Information technology	0	5	46	33	16	0	0	48	5	19
2017	None of the above	3	18	35	30	14	0	0	44	21	27

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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	55	13	0	63	37	15
2020	Communications or public affairs	13	56	25	5	81	19	39
2020	Legal services	17	62	21	0	78	22	48
2020	Administration and operations	13	67	18	2	84	16	135
2020	Human resources	24	68	8	0	74	26	34
2020	Financial management	30	70	0	0	70	30	20
2020	Information management	10	64	26	0	87	13	11
2020	Information technology	18	54	26	2	75	25	40
2020	Other services to the public	29	32	39	0	53	47	10
2020	None of the above	15	66	18	0	81	19	24

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	47	53	17

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	13	7	6	6	13	6	76	16	15
2020	Communications or public affairs	33	23	10	8	5	0	21	71	16	39
2020	Legal services	51	14	7	4	7	0	17	79	13	48
2020	Administration and operations	39	18	12	4	5	4	17	74	11	135
2020	Human resources	24	30	17	17	9	0	3	56	27	34
2020	Financial management	54	30	5	5	0	0	5	89	5	20
2020	Information management	37	18	19	0	0	18	8	74	0	11
2020	Information technology	54	13	10	11	5	2	5	72	17	40
2020	Other services to the public	43	29	0	10	0	0	19	88	12	10
2020	None of the above	49	4	25	4	4	0	14	62	10	24
2019	Client contact centre	81	4	0	5	5	0	5	90	10	16
2019	Communications or public affairs	37	18	7	7	7	4	19	71	19	24
2019	Legal services	49	12	13	6	6	0	13	71	15	47
2019	Administration and operations	41	8	18	5	6	2	20	63	14	124
2019	Human resources	44	23	13	13	7	0	0	67	20	27
2019	Financial management	46	17	16	8	12	0	0	63	21	24
2019	Information technology	36	21	9	13	6	3	12	67	22	30
2019	None of the above	57	12	11	6	6	0	9	75	13	26
2018	Communications or public affairs	27	13	12	13	13	0	20	51	34	22
2018	Legal services	61	15	8	8	5	0	3	78	13	40
2018	Administration and operations	53	11	12	9	6	1	8	69	17	103
2018	Human resources	44	15	26	4	11	0	0	59	15	26
2018	Financial management	37	23	13	14	5	0	9	66	20	22
2018	Information technology	62	0	11	11	16	0	0	62	27	17
2018	Other services to the public	44	10	31	6	0	0	10	60	7	12
2018	None of the above	60	5	14	14	5	0	4	67	19	20

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	32	13	21	22	0	0	12	51	25	17

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	13	0	27	24	25	0	12	14	55	17

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results by Theme for Administrative Tribunals Support Service of Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 4. I get the training I need to do my job.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 37. I feel that change is managed well in my department or agency.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 49. Overall, my department or agency treats me with respect.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 1. I have the tools, technology and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Question 57m. Please indicate the nature of the harassment you experienced. Other

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.