2020 Public Service Employee Survey Results by Theme for Infrastructure Canada by Question 120. Are you a member of a visible minority group?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

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Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 48 32 10 9 2 0 0 80 11 94
2020 Non-visible minority 37 42 11 8 2 0 0 79 10 445
2019 Visible minority 35 40 13 9 4 0 0 75 12 82
2019 Non-visible minority 42 40 7 7 4 0 0 82 12 405
2018 Visible minority 34 34 12 12 8 0 0 68 21 45
2018 Non-visible minority 36 40 9 9 6 0 0 76 15 258
2017 Visible minority 23 51 9 7 10 0 0 74 17 41
2017 Non-visible minority 36 42 11 7 5 0 0 78 11 266
2014 Visible minority 30 33 17 7 13 0 0 63 20 43
2014 Non-visible minority 31 48 9 7 5 0 0 79 12 255

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 45 34 9 6 5 0 0 79 12 96
2020 Non-visible minority 43 37 9 7 3 0 0 80 10 449
2019 Visible minority 35 40 11 7 7 0 0 75 15 83
2019 Non-visible minority 44 36 8 8 4 0 0 80 12 406
2018 Visible minority 33 26 18 10 13 0 0 59 23 45
2018 Non-visible minority 36 36 9 14 5 0 0 72 18 261
2017 Visible minority 18 44 12 7 20 0 0 62 27 41
2017 Non-visible minority 32 40 11 9 8 0 0 72 17 266

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 55 29 14 1 1 0 0 84 2 96
2020 Non-visible minority 50 34 12 3 1 0 0 84 4 445
2019 Visible minority 44 38 16 1 0 1 0 83 1 83
2019 Non-visible minority 51 34 9 3 2 0 0 86 5 404
2018 Visible minority 46 28 17 2 6 0 0 74 8 45
2018 Non-visible minority 49 34 10 4 3 0 0 83 7 259
2017 Visible minority 56 31 4 0 8 0 0 87 8 41
2017 Non-visible minority 46 41 7 5 1 0 0 87 5 265
2014 Visible minority 61 22 13 2 2 0 0 83 4 43
2014 Non-visible minority 56 31 9 2 2 0 0 87 4 255

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 30 11 4 2 0 0 83 6 94
2020 Non-visible minority 43 37 12 6 2 0 0 80 8 447
2019 Visible minority 52 28 7 8 3 1 0 82 11 82
2019 Non-visible minority 46 37 8 4 4 0 0 84 9 407
2018 Visible minority 42 30 9 12 6 0 0 72 19 45
2018 Non-visible minority 38 36 12 9 4 0 0 74 14 261
2017 Visible minority 33 39 16 5 8 0 0 72 13 41
2017 Non-visible minority 36 40 12 8 3 0 0 77 11 264
2014 Visible minority 43 34 13 7 4 0 0 76 11 43
2014 Non-visible minority 37 43 12 4 4 0 0 80 8 255

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 49 26 13 4 5 2 0 77 10 95
2020 Non-visible minority 46 28 13 10 3 0 0 74 12 448
2019 Visible minority 39 37 10 6 7 1 0 77 13 83
2019 Non-visible minority 42 33 11 9 5 1 0 75 13 408
2018 Visible minority 26 33 20 8 13 0 0 59 21 45
2018 Non-visible minority 32 33 19 9 6 2 0 66 15 261
2017 Visible minority 33 33 13 9 11 0 0 66 20 41
2017 Non-visible minority 40 29 14 10 7 1 0 69 17 264
2014 Visible minority 49 24 10 6 11 0 0 73 17 44
2014 Non-visible minority 38 38 13 7 3 0 0 77 10 255

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 46 26 17 8 3 0 0 72 11 95
2020 Non-visible minority 45 32 13 7 3 0 0 77 10 446
2019 Visible minority 36 39 12 7 5 1 0 76 12 82
2019 Non-visible minority 45 33 10 8 4 0 0 78 12 405
2018 Visible minority 31 34 16 4 15 0 0 66 19 45
2018 Non-visible minority 34 32 18 10 5 1 0 66 15 258
2017 Visible minority 32 39 11 7 12 0 0 70 18 40
2017 Non-visible minority 38 36 11 8 6 1 0 74 14 265
2014 Visible minority 47 28 10 6 9 0 0 75 15 44
2014 Non-visible minority 37 40 11 8 3 1 0 78 11 255

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 34 25 21 9 6 3 2 62 16 96
2020 Non-visible minority 39 23 18 11 6 2 0 64 17 448
2019 Visible minority 30 28 16 8 15 2 1 60 24 83
2019 Non-visible minority 38 26 14 10 9 3 0 66 19 406
2018 Visible minority 25 23 16 9 21 6 0 51 32 45
2018 Non-visible minority 28 25 19 16 10 2 0 54 27 260
2017 Visible minority 20 31 20 9 19 0 0 51 29 41
2017 Non-visible minority 32 23 16 16 10 2 0 56 27 266
2014 Visible minority 30 28 19 10 11 0 2 59 22 44
2014 Non-visible minority 34 23 15 15 9 4 0 60 25 254
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 54 26 10 2 3 1 4 85 5 95
2020 Non-visible minority 59 25 11 3 0 0 2 86 3 448
2019 Visible minority 57 18 18 2 1 1 3 78 4 83
2019 Non-visible minority 63 23 9 2 1 1 1 88 3 408

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 62 27 4 1 4 1 0 90 5 95
2020 Non-visible minority 53 32 7 5 1 0 0 86 7 447
2019 Visible minority 56 19 6 13 4 1 1 76 17 83
2019 Non-visible minority 56 26 9 4 3 1 0 83 8 407
2018 Visible minority 43 23 15 6 11 0 2 67 17 45
2018 Non-visible minority 45 33 9 8 5 1 0 79 13 259
2017 Visible minority 47 25 13 4 8 2 0 73 13 41
2017 Non-visible minority 50 31 8 7 4 0 0 81 11 265
2014 Visible minority 58 26 8 2 6 0 0 83 9 44
2014 Non-visible minority 50 29 9 6 4 2 0 81 10 255

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 63 24 4 6 2 0 0 87 8 96
2020 Non-visible minority 59 27 7 4 2 0 0 86 6 450
2019 Visible minority 52 22 10 5 10 1 1 75 15 83
2019 Non-visible minority 58 28 8 4 2 1 0 86 7 407
2018 Visible minority 34 37 2 9 17 2 0 72 26 45
2018 Non-visible minority 52 24 10 6 7 1 1 77 13 261
2017 Visible minority 49 20 9 9 10 2 0 71 20 41
2017 Non-visible minority 55 23 10 7 5 0 0 79 12 266
2014 Visible minority 57 20 15 2 6 0 0 77 8 44
2014 Non-visible minority 52 30 10 5 4 0 0 82 9 255

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 39 32 12 4 1 12 0 80 6 96
2020 Non-visible minority 41 34 13 4 2 5 0 79 7 450
2019 Visible minority 37 30 9 8 5 10 1 76 15 83
2019 Non-visible minority 42 38 10 5 2 3 0 82 7 405
2018 Visible minority 29 24 16 19 4 9 0 57 26 44
2018 Non-visible minority 35 35 14 9 2 5 0 73 12 260
2017 Visible minority 37 29 13 9 11 0 0 66 21 41
2017 Non-visible minority 30 38 16 8 5 3 0 70 13 266
2014 Visible minority 32 35 21 0 6 6 0 71 7 44
2014 Non-visible minority 26 40 13 10 5 6 1 71 15 255

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 39 29 15 9 3 5 0 72 13 96
2020 Non-visible minority 36 37 14 8 2 2 0 75 11 450
2019 Visible minority 36 36 13 6 6 2 0 74 12 83
2019 Non-visible minority 38 39 10 8 3 2 0 79 12 404
2018 Visible minority 23 30 21 16 6 4 0 55 23 44
2018 Non-visible minority 32 29 17 15 5 2 0 63 20 260
2017 Visible minority 40 20 15 14 11 0 0 60 25 41
2017 Non-visible minority 27 34 16 13 7 2 1 63 20 266
2014 Visible minority 31 31 21 11 4 2 0 64 15 44
2014 Non-visible minority 24 40 18 10 6 2 0 65 17 254

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 30 34 15 11 4 5 1 68 16 95
2020 Non-visible minority 27 36 18 11 4 3 0 65 16 446
2019 Visible minority 28 33 18 10 6 6 0 64 17 83
2019 Non-visible minority 30 37 15 11 4 3 0 70 15 403
2018 Visible minority 16 30 23 20 6 5 0 48 28 44
2018 Non-visible minority 23 30 22 15 8 3 0 54 23 257
2017 Visible minority 32 27 15 12 11 2 0 61 23 41
2017 Non-visible minority 20 33 22 16 7 2 1 54 24 266
2014 Visible minority 27 28 23 11 6 4 0 58 18 44
2014 Non-visible minority 15 44 16 15 6 2 0 61 22 255

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 33 36 8 14 5 3 0 71 20 95
2020 Non-visible minority 26 43 12 13 4 1 0 70 17 450
2019 Visible minority 33 33 16 9 7 2 0 67 16 82
2019 Non-visible minority 26 43 13 11 5 2 0 70 17 406
2018 Visible minority 11 47 17 17 8 0 0 58 26 44
2018 Non-visible minority 19 39 14 18 9 1 0 59 27 260
2017 Visible minority 30 37 13 11 9 0 0 67 20 41
2017 Non-visible minority 23 39 20 12 4 1 0 64 16 266
2014 Visible minority 31 22 17 19 6 4 0 56 27 44
2014 Non-visible minority 19 36 18 17 7 3 1 56 25 254
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 39 39 7 10 4 0 0 78 15 96
2020 Non-visible minority 44 34 12 8 2 0 0 78 10 450
2019 Visible minority 40 30 11 7 11 0 1 71 18 83
2019 Non-visible minority 44 36 8 8 3 1 0 81 11 406
2018 Visible minority 32 27 20 11 11 0 0 59 21 45
2018 Non-visible minority 34 34 13 13 4 1 0 69 18 260
2017 Visible minority 28 24 14 11 20 0 2 54 32 41
2017 Non-visible minority 29 37 14 12 8 0 0 66 20 266
2014 Visible minority 30 31 19 11 9 0 0 61 20 43
2014 Non-visible minority 33 40 14 7 6 0 0 73 12 254

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 33 45 9 8 4 0 0 78 13 96
2020 Non-visible minority 35 45 8 9 3 0 0 80 12 447
2019 Visible minority 24 48 10 10 6 0 1 73 17 83
2019 Non-visible minority 36 39 11 11 3 0 0 75 14 403
2018 Visible minority 17 51 8 15 9 0 0 68 24 45
2018 Non-visible minority 26 41 13 13 6 0 0 67 19 260
2017 Visible minority 24 36 16 17 7 0 0 60 24 41
2017 Non-visible minority 24 41 13 15 6 0 0 66 21 266

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 55 29 9 4 3 0 0 84 7 95
2020 Non-visible minority 50 34 10 4 3 0 0 83 7 448
2019 Visible minority 44 28 11 10 6 1 1 73 16 83
2019 Non-visible minority 51 29 7 7 3 2 1 82 10 408
2018 Visible minority 31 30 14 13 13 0 0 61 25 45
2018 Non-visible minority 42 30 10 11 6 1 0 73 17 261
2017 Visible minority 37 32 15 5 8 2 0 71 13 41
2017 Non-visible minority 40 37 8 8 7 0 0 77 15 266
2014 Visible minority 50 29 12 8 0 0 0 79 8 44
2014 Non-visible minority 40 38 11 6 4 2 0 79 10 255

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 39 36 13 10 1 0 2 76 11 95
2020 Non-visible minority 36 40 13 8 2 0 1 77 10 449
2019 Visible minority 27 46 10 14 4 0 0 72 17 83
2019 Non-visible minority 35 38 12 12 2 0 1 74 14 407
2018 Visible minority 16 32 31 11 8 2 0 49 20 45
2018 Non-visible minority 24 47 9 16 3 1 0 72 19 261
2017 Visible minority 18 33 23 19 7 0 0 51 26 41
2017 Non-visible minority 36 34 11 13 5 0 1 70 19 265
2014 Visible minority 24 51 15 9 2 0 0 74 11 43
2014 Non-visible minority 39 39 10 7 3 1 1 79 10 255

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 21 10 1 4 3 0 84 5 96
2020 Non-visible minority 56 24 10 5 2 1 2 83 7 448

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 33 36 12 10 6 3 0 71 16 96
2020 Non-visible minority 30 37 16 10 4 3 0 69 14 448
2019 Visible minority 31 30 17 12 7 2 0 62 20 83
2019 Non-visible minority 31 37 16 10 3 2 0 70 14 406
2018 Visible minority 17 20 19 22 15 6 0 40 40 45
2018 Non-visible minority 23 29 21 16 8 3 0 53 25 258
2017 Visible minority 35 21 15 9 21 0 0 55 29 41
2017 Non-visible minority 29 34 14 12 6 6 0 67 18 265
2014 Visible minority 34 32 15 6 9 4 0 69 15 44
2014 Non-visible minority 32 37 17 8 4 2 0 70 12 255

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 33 21 22 9 9 5 2 57 18 95
2020 Non-visible minority 25 30 14 15 9 3 3 59 26 449
2019 Visible minority 30 29 10 19 11 2 0 60 30 83
2019 Non-visible minority 29 30 13 12 10 4 3 63 23 407
2018 Visible minority 16 20 20 21 15 4 4 39 39 45
2018 Non-visible minority 22 28 15 18 14 2 1 51 34 261
2017 Visible minority 23 20 12 22 23 0 0 43 45 41
2017 Non-visible minority 20 28 15 14 17 6 1 51 33 266
2014 Visible minority 31 14 19 17 13 4 2 48 32 44
2014 Non-visible minority 18 25 16 22 14 2 2 45 39 255

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 41 27 11 9 8 1 3 71 18 95
2020 Non-visible minority 47 22 15 8 4 1 3 71 13 450
2019 Visible minority 48 24 12 9 4 1 3 75 13 83
2019 Non-visible minority 49 24 13 6 4 1 2 75 11 408

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 52 22 13 5 3 1 2 77 9 95
2020 Non-visible minority 50 25 14 4 3 1 3 78 7 450
2019 Visible minority 44 19 19 9 5 3 1 66 14 83
2019 Non-visible minority 53 25 12 4 1 2 3 82 5 407

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 67 10 6 3 1 7 5 88 5 96
2020 Non-visible minority 82 6 4 1 1 2 4 93 3 448
2019 Visible minority 64 10 6 3 10 6 1 80 13 83
2019 Non-visible minority 86 4 3 1 1 2 3 95 2 406

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 72 15 1 2 0 1 9 96 2 95
2020 Non-visible minority 79 8 3 2 1 1 6 94 3 449
2019 Visible minority 77 10 1 3 2 3 4 94 5 83
2019 Non-visible minority 84 4 3 1 1 2 5 95 2 404

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 44 33 9 10 4 0 0 77 14 95
2020 Non-visible minority 37 41 11 9 2 0 0 78 11 446
2019 Visible minority 34 39 12 7 6 1 0 74 14 82
2019 Non-visible minority 43 36 8 8 4 0 0 80 12 406
2018 Visible minority 29 30 18 16 6 0 0 60 22 45
2018 Non-visible minority 36 37 10 11 5 0 0 73 16 259
2017 Visible minority 31 42 13 2 11 0 0 74 13 41
2017 Non-visible minority 37 39 11 10 3 0 0 76 13 265
2014 Visible minority 36 33 17 7 7 0 0 69 14 43
2014 Non-visible minority 32 44 10 9 4 1 0 77 13 255

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 44 30 14 8 3 0 1 75 11 94
2020 Non-visible minority 42 39 12 6 2 0 0 81 8 449
2019 Visible minority 37 41 8 9 4 1 0 79 12 82
2019 Non-visible minority 45 32 12 8 3 0 0 77 11 406
2018 Visible minority 29 26 23 15 8 0 0 54 23 45
2018 Non-visible minority 37 30 16 10 6 1 0 67 16 259
2017 Visible minority 31 33 16 7 13 0 0 65 20 41
2017 Non-visible minority 37 38 12 9 5 0 0 75 13 265
2014 Visible minority 36 29 17 9 9 0 0 65 18 43
2014 Non-visible minority 36 41 10 8 4 0 0 78 12 255

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 43 34 12 9 3 0 0 77 12 95
2020 Non-visible minority 37 43 10 8 2 0 0 80 10 444
2019 Visible minority 38 35 14 7 4 2 0 75 11 81
2019 Non-visible minority 39 41 11 6 2 1 1 81 8 404
2018 Visible minority 34 17 36 6 6 0 0 52 13 45
2018 Non-visible minority 31 32 19 11 6 1 1 64 17 260
2017 Visible minority 38 34 9 7 13 0 0 71 20 41
2017 Non-visible minority 36 37 13 10 5 0 0 73 15 265
2014 Visible minority 41 34 13 9 4 0 0 74 13 43
2014 Non-visible minority 39 42 11 5 2 0 0 82 7 254

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 30 42 14 9 2 4 0 74 11 96
2020 Non-visible minority 32 45 12 8 1 2 0 78 9 448
2019 Visible minority 21 45 18 8 5 4 0 68 13 82
2019 Non-visible minority 30 44 14 7 2 3 0 76 10 407
2018 Visible minority 12 40 20 17 6 4 0 55 24 45
2018 Non-visible minority 24 39 22 8 5 2 0 65 13 261
2017 Visible minority 21 40 18 9 9 2 0 63 19 41
2017 Non-visible minority 26 40 17 10 5 2 0 68 15 265

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 33 9 10 7 0 1 74 17 94
2020 Non-visible minority 36 33 10 14 6 0 0 70 20 449
2019 Visible minority 45 26 10 8 10 0 1 72 18 83
2019 Non-visible minority 44 28 11 11 4 1 0 73 16 408
2018 Visible minority 35 34 14 11 6 0 0 69 18 45
2018 Non-visible minority 38 33 12 12 4 0 0 72 16 259
2017 Visible minority 31 38 11 17 2 0 0 70 19 41
2017 Non-visible minority 41 32 9 12 5 0 0 73 18 265
2014 Visible minority 47 33 4 7 9 0 0 80 16 42
2014 Non-visible minority 40 35 9 11 5 1 0 75 16 255

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 28 30 21 12 8 1 0 59 20 96
2020 Non-visible minority 22 26 26 13 13 0 0 48 26 449
2019 Visible minority 34 36 12 11 6 1 0 71 17 82
2019 Non-visible minority 28 31 21 11 8 1 0 59 19 407
2018 Visible minority 31 22 27 11 9 0 0 53 20 46
2018 Non-visible minority 24 29 23 12 13 0 0 52 25 261
2017 Visible minority 30 35 36 0 0 0 0 64 0 41
2017 Non-visible minority 28 35 19 10 8 0 0 63 18 266
2014 Visible minority 52 22 13 6 6 0 0 74 13 43
2014 Non-visible minority 36 31 16 10 6 0 0 67 16 255

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 38 62 95
2020 Non-visible minority 38 62 448

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 56 17 10 1 1 5 10 86 3 96
2020 Non-visible minority 52 22 8 2 1 3 11 87 4 450

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Visible minority 35 21 44 95
2020 Non-visible minority 34 26 40 450
2019 Visible minority 36 24 40 83
2019 Non-visible minority 38 26 35 408
2018 Visible minority 44 14 42 45
2018 Non-visible minority 44 21 34 260
2017 Visible minority 54 22 24 41
2017 Non-visible minority 44 25 31 266
2014 Visible minority 42 13 45 44
2014 Non-visible minority 41 23 36 255

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Visible minority 3 19 49 3 20 6 33
2020 Non-visible minority 4 17 60 6 6 8 152
2019 Visible minority 4 7 68 4 14 4 29
2019 Non-visible minority 7 19 55 6 7 7 157
2018 Visible minority 0 20 59 0 16 5 19
2018 Non-visible minority 7 21 59 3 4 6 116
2017 Visible minority 0 17 51 0 15 16 22
2017 Non-visible minority 6 13 69 5 3 3 121
2014 Visible minority 0 5 70 10 9999 16 19
2014 Non-visible minority 4 17 64 10 9999 6 104
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 51 34 7 7 1 0 0 85 8 94
2020 Non-visible minority 51 38 6 5 1 0 0 88 5 448
2019 Visible minority 46 48 5 1 0 0 0 94 1 83
2019 Non-visible minority 55 31 7 4 2 1 0 87 6 404
2018 Visible minority 42 40 9 4 4 0 0 83 8 45
2018 Non-visible minority 52 38 4 4 1 0 0 91 4 260
2017 Visible minority 46 39 5 8 2 0 0 85 10 41
2017 Non-visible minority 46 40 7 4 2 0 1 87 6 265
2014 Visible minority 54 31 6 4 4 0 0 85 9 43
2014 Non-visible minority 47 38 12 2 1 0 0 85 3 255

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 34 45 12 3 4 2 0 80 8 96
2020 Non-visible minority 32 43 15 8 2 0 0 75 11 450
2019 Visible minority 37 39 11 10 2 1 0 77 12 83
2019 Non-visible minority 31 45 13 7 2 1 0 78 9 408
2018 Visible minority 25 50 8 13 4 0 0 75 17 45
2018 Non-visible minority 28 45 14 10 1 1 0 75 11 259
2017 Visible minority 29 44 12 7 7 2 0 75 14 41
2017 Non-visible minority 31 48 12 7 1 0 0 79 8 265
2014 Visible minority 31 42 14 4 6 2 0 74 11 44
2014 Non-visible minority 30 43 13 9 2 2 0 75 11 255

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 12 34 33 12 8 1 0 21 46 95
2020 Non-visible minority 17 33 31 13 6 0 0 19 50 449
2019 Visible minority 17 29 28 19 3 1 1 23 48 82
2019 Non-visible minority 13 29 33 18 6 1 0 24 42 408
2018 Visible minority 11 34 31 16 6 0 2 22 46 45
2018 Non-visible minority 13 32 33 15 5 0 1 20 46 258
2017 Visible minority 11 21 34 22 2 0 10 27 36 41
2017 Non-visible minority 14 24 37 15 6 1 2 22 39 265
2014 Visible minority 17 23 34 11 10 2 2 22 42 43
2014 Non-visible minority 11 19 42 20 7 1 1 28 30 255

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 7 16 26 27 20 3 0 49 24 95
2020 Non-visible minority 9 17 25 28 16 3 1 46 27 449
2019 Visible minority 11 24 22 23 8 7 5 36 40 83
2019 Non-visible minority 10 19 31 22 14 3 1 37 30 407
2018 Visible minority 19 25 34 14 5 2 2 19 46 45
2018 Non-visible minority 17 34 23 13 9 3 1 23 53 259
2017 Visible minority 18 24 24 19 4 0 10 26 47 41
2017 Non-visible minority 12 26 30 14 12 3 3 28 40 265
2014 Visible minority 9 18 38 19 15 2 0 34 27 43
2014 Non-visible minority 8 16 33 23 15 2 3 40 25 255

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 8 20 34 21 10 6 0 34 30 94
2020 Non-visible minority 8 21 38 21 10 1 1 32 29 448
2019 Visible minority 14 26 28 19 6 1 6 27 43 83
2019 Non-visible minority 11 20 29 25 13 1 1 39 32 407
2018 Visible minority 14 21 39 20 0 7 0 21 37 43
2018 Non-visible minority 12 22 34 19 10 2 1 29 35 260
2017 Visible minority 14 9 42 19 5 0 12 26 26 41
2017 Non-visible minority 13 25 31 21 8 0 3 30 39 265
2014 Visible minority 23 22 26 13 15 2 0 28 45 43
2014 Non-visible minority 15 31 34 12 6 1 1 19 47 255

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 15 21 27 25 10 1 1 36 37 95
2020 Non-visible minority 22 25 34 12 6 0 1 18 48 449
2019 Visible minority 19 23 22 23 7 2 3 32 45 83
2019 Non-visible minority 15 27 32 17 7 1 0 25 43 407
2018 Visible minority 23 20 37 13 2 0 4 16 46 45
2018 Non-visible minority 16 28 34 15 6 1 0 22 44 257
2017 Visible minority 12 21 27 17 11 0 13 32 38 39
2017 Non-visible minority 11 29 29 18 11 0 2 29 41 262
2014 Visible minority 9 23 33 16 17 0 2 34 33 42
2014 Non-visible minority 10 20 37 24 7 1 1 32 31 253

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 17 20 23 22 16 1 0 39 38 95
2020 Non-visible minority 19 25 26 16 10 1 1 27 46 450
2019 Visible minority 22 17 20 20 12 3 6 36 42 83
2019 Non-visible minority 12 23 31 19 12 2 2 32 36 406
2018 Visible minority 31 15 29 10 8 2 4 19 49 45
2018 Non-visible minority 19 30 27 15 5 2 2 21 50 258
2017 Visible minority 24 22 33 14 2 0 4 17 48 41
2017 Non-visible minority 19 23 25 18 9 2 5 29 45 264
2014 Visible minority 22 17 27 19 13 2 0 33 40 43
2014 Non-visible minority 13 23 29 21 10 1 2 33 37 254

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 8 13 27 22 18 9 3 45 24 94
2020 Non-visible minority 8 15 29 29 14 4 1 46 24 449
2019 Visible minority 21 15 24 19 7 5 8 31 42 83
2019 Non-visible minority 13 23 28 22 10 3 1 33 37 407
2018 Visible minority 35 32 20 5 2 4 2 7 71 45
2018 Non-visible minority 31 29 22 9 4 1 3 13 63 256
2017 Visible minority 31 30 23 5 5 2 4 10 65 41
2017 Non-visible minority 27 27 21 11 7 1 5 19 58 264
2014 Visible minority 11 11 35 19 17 2 4 39 24 43
2014 Non-visible minority 7 20 29 24 13 3 4 40 29 254

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 4 18 32 18 19 5 3 40 25 94
2020 Non-visible minority 11 19 37 22 10 1 1 33 30 447
2019 Visible minority 11 23 35 17 5 4 6 24 38 83
2019 Non-visible minority 8 19 35 23 12 1 2 36 28 406
2018 Visible minority 20 14 36 20 6 2 2 27 35 44
2018 Non-visible minority 10 30 32 18 6 2 1 25 42 259
2017 Visible minority 22 20 36 14 2 2 4 17 44 41
2017 Non-visible minority 11 23 35 20 6 2 4 27 36 264
2014 Visible minority 25 15 21 19 15 4 0 36 42 43
2014 Non-visible minority 13 20 39 17 8 2 1 26 34 255

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 4 8 33 29 21 2 2 52 13 94
2020 Non-visible minority 4 9 31 33 22 0 1 55 13 449
2019 Visible minority 4 3 30 34 23 0 6 61 7 83
2019 Non-visible minority 3 8 19 38 31 1 0 69 11 407

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 27 37 11 13 4 7 1 70 19 95
2020 Non-visible minority 20 40 17 15 5 2 0 62 20 448
2019 Visible minority 23 30 19 20 5 4 0 55 25 82
2019 Non-visible minority 19 40 19 15 5 3 0 61 20 404

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 21 7 3 5 1 1 84 9 95
2020 Non-visible minority 62 24 7 5 3 0 0 86 7 448
2019 Visible minority 46 27 11 5 7 2 0 76 13 81
2019 Non-visible minority 56 28 7 6 3 1 0 85 8 408
2018 Visible minority 40 24 11 19 4 2 0 65 23 46
2018 Non-visible minority 53 27 8 8 4 1 0 80 12 260
2017 Visible minority 42 24 12 16 6 0 0 66 22 41
2017 Non-visible minority 49 35 8 5 2 1 0 85 7 266
2014 Visible minority 52 22 9 9 9 0 0 74 17 43
2014 Non-visible minority 46 32 9 8 4 0 1 79 12 255

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 65 25 4 2 3 0 0 90 6 93
2020 Non-visible minority 68 25 4 3 1 0 0 93 3 446
2019 Visible minority 57 28 9 4 3 0 0 85 6 82
2019 Non-visible minority 64 26 4 4 2 1 0 90 6 407
2018 Visible minority 48 22 16 15 0 0 0 70 15 46
2018 Non-visible minority 57 31 4 5 3 0 0 89 7 257
2017 Visible minority 33 35 9 12 11 0 0 69 22 41
2017 Non-visible minority 53 35 5 6 1 0 0 88 7 265
2014 Visible minority 51 30 12 4 2 0 0 81 6 44
2014 Non-visible minority 52 34 6 5 2 0 0 87 7 255

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 52 34 8 2 3 1 0 87 6 93
2020 Non-visible minority 61 30 5 2 2 1 0 91 4 443
2019 Visible minority 49 36 5 6 4 1 0 85 10 82
2019 Non-visible minority 55 32 6 4 2 1 1 89 5 407
2018 Visible minority 39 29 13 16 2 0 0 68 18 46
2018 Non-visible minority 49 36 7 4 3 1 0 85 7 259

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 41 36 16 4 1 2 0 78 6 95
2020 Non-visible minority 43 38 11 6 1 1 0 82 7 447
2019 Visible minority 30 35 12 11 8 4 0 67 20 83
2019 Non-visible minority 40 42 10 4 2 2 0 84 6 406
2018 Visible minority 35 39 11 6 6 2 0 76 13 45
2018 Non-visible minority 39 42 11 6 1 2 0 83 7 261
2017 Visible minority 35 36 15 9 4 0 0 71 14 41
2017 Non-visible minority 46 38 7 5 1 3 0 87 6 265
2014 Visible minority 47 24 10 9 11 0 0 71 19 44
2014 Non-visible minority 51 30 12 3 2 2 0 83 5 255

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 37 29 16 4 4 9 0 73 9 96
2020 Non-visible minority 43 37 12 2 1 5 0 85 3 450
2019 Visible minority 33 23 23 14 2 5 0 59 17 82
2019 Non-visible minority 46 35 13 3 1 3 0 83 4 405
2018 Visible minority 30 34 20 7 4 4 0 67 12 45
2018 Non-visible minority 39 42 10 3 0 5 0 86 4 257
2017 Visible minority 38 38 11 2 11 0 0 75 13 41
2017 Non-visible minority 46 33 11 2 1 6 1 85 3 264
2014 Visible minority 46 24 14 4 11 0 0 71 15 44
2014 Non-visible minority 54 30 10 1 1 4 0 87 2 255

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 57 35 3 3 1 0 0 92 4 95
2020 Non-visible minority 59 31 6 3 1 0 0 90 4 448
2019 Visible minority 41 42 7 6 3 1 0 84 9 82
2019 Non-visible minority 56 35 5 2 1 1 0 92 4 408
2018 Visible minority 43 30 15 4 6 2 0 74 11 45
2018 Non-visible minority 46 40 6 5 2 0 0 87 7 261
2017 Visible minority 41 39 16 2 2 0 0 80 4 41
2017 Non-visible minority 49 38 8 3 2 0 0 87 5 266
2014 Visible minority 56 23 12 2 6 0 0 79 9 44
2014 Non-visible minority 59 30 6 3 2 0 0 89 5 254

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 46 20 9 3 7 11 2 77 12 95
2020 Non-visible minority 60 22 8 2 1 4 3 88 4 450

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 33 22 19 7 3 14 2 66 12 95
2020 Non-visible minority 35 34 18 3 1 9 0 77 4 449

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 24 14 3 10 6 2 70 14 94
2020 Non-visible minority 47 29 9 6 1 4 4 82 7 446

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 36 32 12 4 5 8 2 76 11 95
2020 Non-visible minority 38 28 14 4 3 7 7 76 8 449
2019 Visible minority 31 25 19 9 6 7 2 63 16 82
2019 Non-visible minority 36 30 12 6 4 5 6 74 12 408
2018 Visible minority 11 26 33 11 8 0 11 42 21 46
2018 Non-visible minority 28 34 12 10 4 8 5 71 16 260
2017 Visible minority 27 18 22 16 13 5 0 47 30 41
2017 Non-visible minority 32 26 14 8 5 7 8 68 15 265
2014 Visible minority 47 18 8 9 13 2 2 68 23 43
2014 Non-visible minority 35 28 13 11 4 4 5 70 15 255

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 34 28 15 8 7 5 2 67 17 95
2020 Non-visible minority 35 34 14 8 4 2 2 72 13 450
2019 Visible minority 30 37 10 9 8 6 0 71 18 83
2019 Non-visible minority 35 32 14 10 3 3 2 71 14 407
2018 Visible minority 24 29 14 25 6 0 2 54 32 45
2018 Non-visible minority 27 36 10 18 5 4 1 65 24 261
2017 Visible minority 32 25 18 20 5 0 0 58 24 41
2017 Non-visible minority 31 33 9 14 7 3 2 68 22 266
2014 Visible minority 42 37 8 4 6 2 0 81 11 44
2014 Non-visible minority 37 37 10 6 5 3 1 78 12 255

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 38 32 17 5 3 4 0 73 9 95
2020 Non-visible minority 34 37 21 6 2 1 0 72 7 447
2019 Visible minority 30 29 21 12 4 4 0 61 16 82
2019 Non-visible minority 33 36 21 5 2 2 0 71 8 406
2018 Visible minority 22 23 26 23 4 2 0 45 28 43
2018 Non-visible minority 24 39 25 8 2 2 0 64 10 257

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 26 25 13 6 12 15 3 62 22 96
2020 Non-visible minority 21 24 19 9 6 17 3 56 20 450
2019 Visible minority 25 23 13 10 12 14 4 57 26 83
2019 Non-visible minority 22 23 18 10 9 12 5 55 24 407
2018 Visible minority 18 19 18 15 22 6 2 41 40 45
2018 Non-visible minority 14 22 22 14 10 13 3 44 30 260
2017 Visible minority 22 16 20 16 24 2 0 39 41 41
2017 Non-visible minority 16 17 18 13 12 17 8 44 33 266
2014 Visible minority 19 20 16 13 17 13 2 46 35 44
2014 Non-visible minority 12 21 16 17 13 17 5 42 38 255

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 57 33 0 6 4 0 0 90 10 95
2020 Non-visible minority 57 34 3 5 1 0 0 91 6 448

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 45 41 5 6 3 0 0 86 9 96
2020 Non-visible minority 41 40 7 9 2 0 0 82 11 449
2019 Visible minority 42 35 5 13 5 0 0 77 18 83
2019 Non-visible minority 42 31 5 14 7 0 0 74 21 404
2017 Visible minority 40 34 17 9 0 0 0 74 9 41
2017 Non-visible minority 49 30 5 10 6 0 0 79 16 265
2014 Visible minority 63 16 8 7 6 0 0 79 13 43
2014 Non-visible minority 55 29 6 7 3 0 0 84 9 254

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 52 33 10 2 1 0 2 87 3 94
2020 Non-visible minority 56 32 7 4 1 0 0 88 5 445
2019 Visible minority 48 33 10 10 0 0 0 80 10 83
2019 Non-visible minority 56 31 6 4 1 0 1 88 6 407
2017 Visible minority 48 38 9 5 0 0 0 86 5 41
2017 Non-visible minority 53 32 7 5 1 0 1 86 6 264
2014 Visible minority 48 33 13 4 2 0 0 81 7 43
2014 Non-visible minority 55 33 5 5 1 0 0 89 6 255

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 78 16 3 2 1 0 0 94 3 95
2020 Non-visible minority 81 14 1 2 1 1 0 96 3 447
2017 Visible minority 80 17 0 2 0 0 0 98 2 41
2017 Non-visible minority 75 18 4 2 0 0 1 94 2 265
2014 Visible minority 72 20 8 0 0 0 0 92 0 43
2014 Non-visible minority 73 18 4 2 2 0 0 92 4 255

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 45 31 15 1 2 5 1 81 3 96
2020 Non-visible minority 42 34 16 6 2 1 0 76 8 450
2019 Visible minority 45 36 11 5 3 0 0 81 8 83
2019 Non-visible minority 49 28 14 4 1 4 0 81 5 407

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 10 90 96
2020 Non-visible minority 7 93 449
2019 Visible minority 16 84 83
2019 Non-visible minority 10 90 407
2018 Visible minority 28 72 46
2018 Non-visible minority 11 89 261

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 49 51 12
2019 Non-visible minority 68 32 41

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 0 100 12
2019 Non-visible minority 0 100 41
2018 Visible minority 0 100 13
2018 Non-visible minority 0 100 30

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 0 100 13
2018 Non-visible minority 0 100 30

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 0 100 12
2019 Non-visible minority 0 100 41

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 47 53 13
2018 Non-visible minority 46 54 30

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 44 56 13
2018 Non-visible minority 51 49 30

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 42 58 12
2019 Non-visible minority 25 75 40

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 42 58 12
2019 Non-visible minority 48 52 40
2018 Visible minority 55 45 13
2018 Non-visible minority 41 59 30

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 40 60 13
2018 Non-visible minority 33 67 30

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 0 100 12
2019 Non-visible minority 0 100 40
2018 Visible minority 0 100 13
2018 Non-visible minority 0 100 30

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 49 51 12
2019 Non-visible minority 40 60 40
2018 Visible minority 40 60 13
2018 Non-visible minority 41 59 30

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 0 100 13
2018 Non-visible minority 0 100 30

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 54 46 11
2019 Non-visible minority 27 73 40
2018 Visible minority 51 49 13
2018 Non-visible minority 22 78 30

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 0 100 13
2018 Non-visible minority 24 76 30

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 39 61 13
2018 Non-visible minority 36 64 30

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 37 63 13
2018 Non-visible minority 38 62 30

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 17 8 19 0 3 39 13 53 7 95
2020 Non-visible minority 19 13 13 4 2 38 11 63 11 449
2019 Visible minority 15 10 24 5 6 29 11 41 18 82
2019 Non-visible minority 17 11 18 5 3 32 13 52 15 408
2018 Visible minority 9 9 29 15 4 30 4 27 30 45
2018 Non-visible minority 14 12 23 4 3 37 7 47 11 261
2017 Visible minority 21 9 15 16 9 19 11 43 36 41
2017 Non-visible minority 13 12 17 6 5 37 10 47 20 265
2014 Visible minority 19 17 17 6 13 21 6 50 26 44
2014 Non-visible minority 17 10 15 6 4 38 11 53 18 255

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 28 23 19 2 1 26 1 70 4 96
2020 Non-visible minority 33 28 14 4 3 17 1 75 8 450
2019 Visible minority 31 17 19 10 1 19 2 61 14 83
2019 Non-visible minority 33 30 16 4 1 15 2 75 6 408
2018 Visible minority 20 28 21 9 9 13 0 56 20 44
2018 Non-visible minority 24 34 23 4 3 12 1 66 7 261
2017 Visible minority 26 22 16 11 7 9 8 59 22 41
2017 Non-visible minority 22 26 20 7 4 19 1 60 14 265
2014 Visible minority 29 19 26 4 9 13 0 56 15 44
2014 Non-visible minority 23 26 18 5 4 21 3 64 11 254

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 5 95 95
2020 Non-visible minority 4 96 449
2019 Visible minority 13 87 83
2019 Non-visible minority 3 97 407
2018 Visible minority 17 83 45
2018 Non-visible minority 4 96 260

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 46 54 11
2019 Non-visible minority 36 64 14

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 0 100 11
2019 Non-visible minority 0 100 14

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 0 100 11
2019 Non-visible minority 0 100 14

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 0 100 11
2019 Non-visible minority 0 100 14

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 46 54 11
2019 Non-visible minority 0 100 14

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 53 47 11
2019 Non-visible minority 0 100 14

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 0 100 11
2019 Non-visible minority 0 100 14

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 0 100 11
2019 Non-visible minority 0 100 14

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Visible minority 0 100 10
2019 Non-visible minority 0 100 14

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 14 7 18 4 1 44 11 48 12 95
2020 Non-visible minority 20 12 13 3 1 41 11 65 8 448
2019 Visible minority 15 10 26 2 4 28 15 44 11 81
2019 Non-visible minority 18 12 18 1 1 39 10 59 5 407
2018 Visible minority 11 6 23 5 7 42 6 34 22 44
2018 Non-visible minority 15 13 23 1 2 41 6 52 5 260
2017 Visible minority 19 11 13 5 2 37 13 60 14 41
2017 Non-visible minority 14 9 17 2 1 47 9 54 7 264
2014 Visible minority 19 22 13 11 6 17 13 58 24 44
2014 Non-visible minority 14 11 15 2 1 46 11 58 7 255

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 25 18 24 3 2 27 1 60 7 95
2020 Non-visible minority 35 29 15 3 1 15 2 77 5 449
2019 Visible minority 29 19 18 5 3 21 6 65 10 82
2019 Non-visible minority 35 28 15 2 1 18 2 78 3 408
2018 Visible minority 20 27 15 5 9 23 2 62 18 45
2018 Non-visible minority 28 30 22 1 2 15 2 70 3 259
2017 Visible minority 24 34 9 5 2 18 8 79 9 41
2017 Non-visible minority 30 28 18 3 1 18 2 73 5 266
2014 Visible minority 29 31 8 13 6 11 2 68 22 44
2014 Non-visible minority 30 25 16 3 2 22 2 72 7 255

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 19 81 94
2020 Non-visible minority 5 95 444

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 19 81 93
2020 Non-visible minority 11 89 446
2019 Visible minority 17 83 83
2019 Non-visible minority 12 88 406
2017 Visible minority 13 87 41
2017 Non-visible minority 17 83 266
2014 Visible minority 24 76 44
2014 Non-visible minority 10 90 255

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 45 55 18
2020 Non-visible minority 58 42 47

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 88 12 17
2020 Non-visible minority 74 26 47
2019 Visible minority 64 36 14
2019 Non-visible minority 90 10 48
2017 Non-visible minority 73 27 43
2014 Visible minority 82 18 11
2014 Non-visible minority 81 19 26

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 47 0 13 0 0 0 87 13 15
2020 Non-visible minority 51 20 8 15 6 0 0 71 21 35
2017 Non-visible minority 47 44 0 9 0 0 0 91 9 32
2014 Non-visible minority 52 38 4 5 0 0 0 90 5 21

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 56 32 2 3 1 1 5 93 4 95
2020 Non-visible minority 51 33 6 2 1 3 4 90 4 447
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 34 22 20 6 13 5 0 59 20 96
2020 Non-visible minority 33 35 16 10 4 1 0 69 15 448

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 48 36 7 3 2 1 2 87 5 96
2020 Non-visible minority 44 38 11 5 0 0 0 84 5 448

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 46 36 10 2 2 2 2 86 4 95
2020 Non-visible minority 44 36 13 6 1 1 0 80 7 446

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 41 36 10 4 2 2 5 83 7 95
2020 Non-visible minority 39 36 19 3 1 0 2 76 4 447

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 56 28 7 2 1 1 4 89 3 94
2020 Non-visible minority 55 28 12 3 0 0 1 85 3 447

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 71 16 5 0 0 6 2 94 0 96
2020 Non-visible minority 72 18 6 1 0 4 1 94 1 450

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 54 26 6 7 1 4 2 85 8 94
2020 Non-visible minority 53 34 9 2 0 1 0 89 2 450

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 48 35 4 6 4 1 2 85 11 96
2020 Non-visible minority 56 30 7 5 2 0 0 86 7 450

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 58 27 7 1 2 3 1 89 3 95
2020 Non-visible minority 62 26 7 3 1 1 0 89 4 450

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 100 0 18
2020 Non-visible minority 99 1 152

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 33 39 6 10 12 0 0 72 22 18
2020 Non-visible minority 29 30 22 13 6 0 0 59 19 151

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 31 40 14 5 4 5 0 75 10 96
2020 Non-visible minority 41 43 10 4 1 1 0 84 6 449
2019 Visible minority 35 32 18 8 3 4 1 70 11 82
2019 Non-visible minority 36 44 12 5 2 2 0 82 6 408
2018 Visible minority 22 29 25 13 7 4 0 53 21 45
2018 Non-visible minority 29 44 13 8 3 3 0 76 11 261
2017 Visible minority 17 35 25 2 13 8 0 56 16 41
2017 Non-visible minority 27 39 13 9 4 7 0 71 14 265

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 42 28 6 11 6 6 0 75 19 96
2020 Non-visible minority 41 33 11 9 5 0 0 75 14 445

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 52 30 8 3 1 4 1 87 5 95
2020 Non-visible minority 51 31 12 3 2 0 0 83 5 449

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 38 25 12 10 5 10 0 70 17 96
2020 Non-visible minority 30 36 18 11 4 1 0 66 16 450
2019 Visible minority 27 31 19 13 6 3 1 60 20 83
2019 Non-visible minority 28 37 16 11 6 2 0 66 17 408
2018 Visible minority 13 31 21 16 18 2 0 44 34 44
2018 Non-visible minority 24 33 18 18 7 2 0 57 25 261
2017 Visible minority 5 41 23 13 16 2 0 47 30 40
2017 Non-visible minority 18 36 15 17 12 1 0 55 29 266

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 38 50 6 6 0 0 0 88 6 18
2020 Non-visible minority 26 47 13 10 3 0 1 74 13 152
2019 Visible minority 25 28 16 26 0 6 0 56 27 19
2019 Non-visible minority 25 49 10 6 4 3 4 78 10 127

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 37 28 6 9 13 1 5 70 23 96
2020 Non-visible minority 43 23 14 9 10 0 1 67 20 449

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 39 22 21 9 6 0 3 63 15 96
2020 Non-visible minority 35 29 19 7 9 0 1 64 16 448
2019 Visible minority 28 30 16 9 16 0 2 59 25 83
2019 Non-visible minority 28 30 20 8 13 0 1 58 21 408
2018 Visible minority 31 30 22 6 8 0 2 63 15 45
2018 Non-visible minority 24 32 21 12 10 0 1 56 23 261
2017 Visible minority 24 18 23 10 17 0 9 45 29 39
2017 Non-visible minority 28 25 20 14 12 0 2 54 26 265

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 17 20 29 12 22 0 0 37 34 96
2020 Non-visible minority 10 17 28 25 19 0 0 28 44 449
2019 Visible minority 20 25 20 17 17 0 1 46 34 83
2019 Non-visible minority 13 23 28 23 13 0 0 36 36 407
2018 Visible minority 8 17 33 24 17 0 0 25 41 45
2018 Non-visible minority 9 19 35 21 16 0 0 28 37 261
2017 Visible minority 20 14 21 27 13 0 6 35 43 41
2017 Non-visible minority 12 23 28 20 17 0 0 34 37 266

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 21 21 26 11 20 1 0 43 31 96
2020 Non-visible minority 12 20 27 23 17 0 0 32 40 448
2019 Visible minority 20 24 12 26 16 0 2 46 42 83
2019 Non-visible minority 17 24 28 17 13 1 0 41 31 405
2018 Visible minority 10 24 36 14 15 0 0 34 29 44
2018 Non-visible minority 9 26 26 22 15 1 0 36 38 260
2017 Visible minority 13 28 16 16 21 0 6 44 39 40
2017 Non-visible minority 16 25 25 18 15 0 0 42 33 266

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 23 17 21 18 19 1 2 40 38 96
2020 Non-visible minority 13 22 24 21 19 0 1 36 41 449
2019 Visible minority 22 27 13 17 17 0 4 51 35 83
2019 Non-visible minority 15 25 24 21 13 1 0 41 34 407
2018 Visible minority 10 18 23 18 30 0 0 28 49 44
2018 Non-visible minority 10 22 25 25 17 1 0 32 43 261
2017 Visible minority 18 12 15 27 22 0 6 32 52 41
2017 Non-visible minority 12 26 21 24 17 0 0 38 41 264

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 32 20 24 10 15 0 0 52 25 96
2020 Non-visible minority 23 24 20 18 13 0 1 48 32 448
2019 Visible minority 34 30 12 9 12 0 2 66 21 82
2019 Non-visible minority 33 28 16 13 8 1 1 62 22 407
2018 Visible minority 12 32 23 17 14 0 2 45 31 45
2018 Non-visible minority 26 29 21 11 9 1 2 58 20 258
2017 Visible minority 25 24 25 14 7 0 6 51 22 40
2017 Non-visible minority 28 29 20 7 8 0 8 62 17 265

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 22 24 21 16 18 0 0 46 34 96
2020 Non-visible minority 19 20 24 19 17 0 0 40 36 448
2019 Visible minority 28 30 17 10 14 0 1 58 24 83
2019 Non-visible minority 24 27 24 12 11 1 0 52 23 406
2018 Visible minority 14 29 21 21 15 0 0 44 36 45
2018 Non-visible minority 26 24 26 13 12 0 0 50 25 260
2017 Visible minority 11 39 25 14 5 0 6 53 20 40
2017 Non-visible minority 24 27 24 17 7 1 0 52 24 264

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 23 31 9 10 19 0 7 58 32 96
2020 Non-visible minority 28 22 16 12 13 0 8 55 27 447

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 36 29 17 8 8 0 2 67 16 96
2020 Non-visible minority 30 35 23 8 3 0 0 65 11 448
2019 Visible minority 31 34 22 5 6 1 1 67 11 83
2019 Non-visible minority 34 32 20 7 5 1 0 67 12 405
2018 Visible minority 10 28 38 8 11 2 2 40 20 45
2018 Non-visible minority 25 33 27 11 4 1 0 58 14 259
2017 Visible minority 19 29 38 12 2 0 0 48 14 40
2017 Non-visible minority 31 29 24 8 5 0 2 61 14 264

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 24 24 28 13 11 0 0 48 24 96
2020 Non-visible minority 15 26 27 21 10 0 0 41 31 450
2019 Visible minority 24 29 18 16 12 0 1 54 28 83
2019 Non-visible minority 21 27 28 16 7 1 1 48 23 407
2018 Visible minority 6 26 32 25 9 0 2 33 34 45
2018 Non-visible minority 15 29 25 21 8 0 0 45 30 259
2017 Visible minority 22 20 23 23 7 0 6 44 32 41
2017 Non-visible minority 19 31 22 20 7 0 1 51 27 264

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 31 31 22 7 9 0 0 62 16 96
2020 Non-visible minority 25 33 23 12 7 0 0 58 19 446
2019 Visible minority 24 23 20 18 14 0 1 47 33 83
2019 Non-visible minority 31 27 22 14 6 0 0 58 20 407
2018 Visible minority 12 19 30 22 14 0 2 31 38 45
2018 Non-visible minority 22 31 22 15 9 1 0 54 24 260
2017 Visible minority 12 31 31 18 7 0 0 43 25 40
2017 Non-visible minority 26 29 22 15 7 0 1 55 22 264

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 39 30 15 5 10 0 1 70 15 96
2020 Non-visible minority 48 28 12 7 4 0 1 77 11 449
2019 Visible minority 33 23 14 12 15 1 2 58 27 83
2019 Non-visible minority 52 24 12 7 3 1 1 77 11 407

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 29 33 17 13 7 0 1 63 20 96
2020 Non-visible minority 30 30 22 12 6 0 0 60 18 448

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 30 28 22 13 4 1 1 60 18 96
2020 Non-visible minority 26 30 24 12 8 0 0 56 20 448
2019 Visible minority 39 23 21 9 7 0 1 63 16 83
2019 Non-visible minority 35 34 18 9 4 1 0 69 13 403
2018 Visible minority 19 18 28 20 14 0 0 37 35 45
2018 Non-visible minority 23 37 26 9 4 0 0 60 14 259
2017 Visible minority 34 16 25 16 2 0 6 54 20 40
2017 Non-visible minority 30 29 21 12 5 0 1 61 18 263

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 54 22 14 2 2 0 5 80 5 96
2020 Non-visible minority 52 28 15 3 1 0 2 81 4 440
2019 Visible minority 50 17 13 6 11 1 1 69 18 83
2019 Non-visible minority 56 18 12 8 6 0 0 74 13 407
2018 Visible minority 41 24 29 4 2 0 0 65 6 45
2018 Non-visible minority 62 18 11 4 3 0 1 82 7 259
2017 Visible minority 36 25 16 11 7 2 2 64 19 41
2017 Non-visible minority 62 17 12 4 4 0 1 80 8 266

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 42 33 13 6 6 0 0 75 12 96
2020 Non-visible minority 49 31 14 5 1 0 0 80 6 446

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 68 19 2 3 1 2 4 93 4 96
2020 Non-visible minority 77 13 4 1 0 1 3 94 1 445
2019 Visible minority 65 17 4 6 1 4 4 88 8 83
2019 Non-visible minority 77 10 6 1 2 1 3 90 3 404
2018 Visible minority 65 17 8 4 2 0 4 86 6 45
2018 Non-visible minority 81 8 3 2 2 0 3 92 4 259

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 75 7 4 5 1 0 7 89 7 96
2020 Non-visible minority 84 7 2 2 2 0 3 93 4 445
2019 Visible minority 62 17 6 5 6 1 2 82 12 82
2019 Non-visible minority 80 7 3 3 4 0 2 90 7 406
2018 Visible minority 49 18 11 15 6 0 0 67 22 45
2018 Non-visible minority 79 8 5 3 2 0 2 90 5 259
2017 Visible minority 46 27 0 7 14 4 2 78 22 41
2017 Non-visible minority 76 8 4 3 3 0 5 90 6 264

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 71 16 8 1 0 0 3 90 1 96
2020 Non-visible minority 76 13 7 1 1 0 2 91 2 445
2019 Visible minority 55 21 13 6 1 1 2 79 7 83
2019 Non-visible minority 65 19 8 3 4 0 1 85 6 405
2018 Visible minority 39 26 16 14 2 0 4 67 17 46
2018 Non-visible minority 62 22 10 3 1 0 1 85 5 260
2017 Visible minority 44 20 23 5 5 2 2 67 10 41
2017 Non-visible minority 62 22 9 2 2 0 3 87 5 266

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 67 19 4 4 2 0 3 89 7 96
2020 Non-visible minority 68 16 7 4 4 0 2 85 8 443
2019 Visible minority 58 12 14 5 8 1 2 72 13 83
2019 Non-visible minority 64 17 9 4 5 0 2 82 9 404
2018 Visible minority 36 23 18 12 9 0 2 60 21 46
2018 Non-visible minority 59 20 10 6 5 0 0 79 11 259
2017 Visible minority 31 22 22 13 7 2 2 56 21 41
2017 Non-visible minority 61 19 8 4 5 0 3 83 8 265

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 74 3 1 2 1 0 19 95 4 96
2020 Non-visible minority 70 11 4 0 0 0 14 95 1 447
2019 Visible minority 52 9 5 4 2 3 25 85 8 83
2019 Non-visible minority 63 11 6 1 1 1 18 90 3 402
2018 Visible minority 42 9 11 4 0 0 33 78 6 46
2018 Non-visible minority 54 14 6 2 0 0 24 89 3 256
2017 Visible minority 31 11 12 2 0 4 40 75 4 41
2017 Non-visible minority 59 10 6 2 1 0 22 88 4 265

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 78 12 3 2 0 0 4 94 2 94
2020 Non-visible minority 79 13 3 1 1 0 2 95 2 447
2019 Visible minority 71 10 10 4 1 1 4 85 5 83
2019 Non-visible minority 71 16 5 3 1 0 4 91 4 406
2018 Visible minority 69 8 12 2 2 0 6 82 4 46
2018 Non-visible minority 74 16 4 1 1 0 4 94 2 260
2017 Visible minority 64 13 11 0 0 2 9 88 0 41
2017 Non-visible minority 73 13 4 2 1 1 7 93 3 265

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 69 15 8 2 2 1 3 88 4 95
2020 Non-visible minority 75 13 6 2 2 0 1 90 4 450
2019 Visible minority 65 10 7 5 9 1 3 78 14 82
2019 Non-visible minority 78 10 6 1 2 0 3 90 3 405
2018 Visible minority 55 11 9 11 9 0 6 70 21 46
2018 Non-visible minority 80 10 4 1 2 0 4 93 3 260
2017 Visible minority 50 16 13 11 2 2 7 72 14 41
2017 Non-visible minority 71 11 6 3 2 0 8 89 5 266

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 26 14 6 4 0 2 75 11 95
2020 Non-visible minority 45 30 16 6 2 0 0 75 9 449
2019 Visible minority 53 27 10 5 2 0 4 82 8 83
2019 Non-visible minority 57 25 12 4 1 0 0 83 5 406
2018 Visible minority 40 28 15 9 2 0 6 72 12 46
2018 Non-visible minority 49 28 17 4 1 0 2 78 5 260
2017 Visible minority 46 20 13 7 7 2 5 71 15 41
2017 Non-visible minority 56 22 12 4 3 1 3 81 7 266

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 28 41 15 10 5 0 1 70 15 96
2020 Non-visible minority 29 37 25 7 2 0 0 66 9 450

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 16 25 31 22 6 0 0 41 28 95
2020 Non-visible minority 8 26 40 20 6 0 0 34 26 449
2019 Visible minority 22 26 27 13 11 1 0 49 24 83
2019 Non-visible minority 11 31 40 14 3 0 0 42 18 408
2018 Visible minority 4 19 38 32 7 0 0 24 38 45
2018 Non-visible minority 8 29 40 18 4 0 0 38 22 261
2017 Visible minority 4 24 47 24 0 0 0 29 24 41
2017 Non-visible minority 8 25 43 16 8 0 0 33 24 266

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 14 26 31 15 13 1 1 28 41 95
2020 Non-visible minority 14 26 39 16 6 0 0 21 40 450
2019 Visible minority 16 16 41 17 10 0 1 27 32 82
2019 Non-visible minority 10 18 42 19 10 0 0 30 28 405
2018 Visible minority 13 40 26 18 2 0 0 20 53 44
2018 Non-visible minority 9 25 39 20 8 0 0 27 34 256
2017 Visible minority 9 31 46 10 5 0 0 14 40 41
2017 Non-visible minority 12 22 38 20 9 0 0 29 34 266
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 30 44 20 6 59 41 96
2020 Non-visible minority 36 44 19 1 55 45 450

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 46 54 29
2020 Non-visible minority 34 66 162

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 21 8 9 3 1 18 75 14 96
2020 Non-visible minority 38 19 15 10 9 1 9 63 21 449
2019 Visible minority 47 19 9 9 7 1 9 73 18 81
2019 Non-visible minority 41 19 15 11 10 1 4 63 22 402
2018 Visible minority 40 22 9 9 4 0 16 73 16 45
2018 Non-visible minority 39 15 17 13 11 0 4 57 26 261

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 14 24 10 17 24 7 3 42 47 29
2020 Non-visible minority 16 16 14 21 29 1 4 33 52 162

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 15 17 17 15 22 7 7 38 42 28
2020 Non-visible minority 8 12 13 23 40 1 3 22 65 162
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