2020 Public Service Employee Survey Results by Theme for Infrastructure Canada by Question 112. In which province or territory do you work?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 37 41 10 8 3 0 0 79 11 483
2020 Ontario (excluding National Capital Region) 54 28 13 5 0 0 0 82 5 24
2020 Quebec (excluding National Capital Region) 42 39 16 3 0 0 0 81 3 31
2019 National Capital Region 40 39 8 8 5 0 0 80 13 451
2019 Ontario (excluding National Capital Region) 40 51 5 5 0 0 0 90 5 20
2019 Quebec (excluding National Capital Region) 39 45 10 0 5 0 0 85 5 20
2017 National Capital Region 35 43 10 7 4 0 0 78 11 293
2014 National Capital Region 31 46 10 7 7 0 0 76 13 287

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 42 38 9 7 4 0 0 80 11 488
2020 Ontario (excluding National Capital Region) 50 33 13 5 0 0 0 83 5 25
2020 Quebec (excluding National Capital Region) 39 35 13 13 0 0 0 74 13 31
2019 National Capital Region 42 37 8 8 5 0 0 79 13 454
2019 Ontario (excluding National Capital Region) 42 42 11 5 0 0 0 84 5 19
2019 Quebec (excluding National Capital Region) 40 34 10 10 5 0 0 74 15 20
2017 National Capital Region 32 39 12 9 8 0 0 71 17 292

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 33 12 3 2 0 0 84 4 484
2020 Ontario (excluding National Capital Region) 55 28 17 0 0 0 0 83 0 25
2020 Quebec (excluding National Capital Region) 56 35 10 0 0 0 0 90 0 31
2019 National Capital Region 50 34 10 3 2 0 0 85 5 453
2019 Ontario (excluding National Capital Region) 55 34 11 0 0 0 0 89 0 18
2019 Quebec (excluding National Capital Region) 50 40 10 0 0 0 0 90 0 20
2017 National Capital Region 49 40 7 3 1 0 0 89 4 293
2014 National Capital Region 57 29 10 2 2 0 0 86 4 287

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 42 38 11 6 3 0 0 80 9 486
2020 Ontario (excluding National Capital Region) 70 13 18 0 0 0 0 82 0 24
2020 Quebec (excluding National Capital Region) 44 36 16 3 0 0 0 80 3 30
2019 National Capital Region 47 36 7 6 4 0 0 83 10 453
2019 Ontario (excluding National Capital Region) 54 30 10 0 5 0 0 85 5 20
2019 Quebec (excluding National Capital Region) 49 35 10 0 5 0 0 85 5 20
2017 National Capital Region 37 40 12 8 3 0 0 77 11 292
2014 National Capital Region 38 42 12 5 4 0 0 80 9 287

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 46 28 13 9 4 0 0 73 13 486
2020 Ontario (excluding National Capital Region) 62 16 13 0 0 8 0 86 0 25
2020 Quebec (excluding National Capital Region) 42 35 13 6 0 3 0 80 7 31
2019 National Capital Region 41 33 11 8 6 0 0 75 14 455
2019 Ontario (excluding National Capital Region) 54 26 10 5 0 5 0 84 5 20
2019 Quebec (excluding National Capital Region) 35 40 20 5 0 0 0 75 5 20
2017 National Capital Region 38 28 14 11 7 1 0 67 18 291
2014 National Capital Region 40 36 13 7 4 0 0 76 11 288

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 45 30 13 8 4 0 0 75 11 484
2020 Ontario (excluding National Capital Region) 55 24 21 0 0 0 0 79 0 25
2020 Quebec (excluding National Capital Region) 32 48 16 3 0 0 0 81 3 31
2019 National Capital Region 44 33 9 8 5 0 0 78 13 451
2019 Ontario (excluding National Capital Region) 54 26 10 10 0 0 0 80 10 20
2019 Quebec (excluding National Capital Region) 25 45 25 5 0 0 0 70 5 20
2017 National Capital Region 36 36 12 9 7 1 0 72 16 291
2014 National Capital Region 38 38 11 8 3 1 0 77 12 288

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 38 24 17 11 7 2 0 63 19 487
2020 Ontario (excluding National Capital Region) 51 8 34 4 0 4 0 61 4 25
2020 Quebec (excluding National Capital Region) 36 25 23 7 3 3 3 65 11 31
2019 National Capital Region 37 27 14 9 11 2 0 65 21 454
2019 Ontario (excluding National Capital Region) 53 21 22 5 0 0 0 74 5 19
2019 Quebec (excluding National Capital Region) 30 20 24 20 5 0 0 51 25 20
2017 National Capital Region 31 25 16 16 12 1 0 56 28 293
2014 National Capital Region 34 23 16 14 9 3 1 60 24 287
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 59 25 11 2 1 0 2 86 3 486
2020 Ontario (excluding National Capital Region) 59 21 13 7 0 0 0 80 7 25
2020 Quebec (excluding National Capital Region) 59 22 10 0 0 3 6 89 0 31
2019 National Capital Region 63 21 11 2 1 1 1 86 3 455
2019 Ontario (excluding National Capital Region) 65 15 10 5 5 0 0 80 10 20
2019 Quebec (excluding National Capital Region) 40 45 10 0 0 5 0 89 0 20

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 31 6 5 2 0 0 87 7 485
2020 Ontario (excluding National Capital Region) 54 25 13 4 0 4 0 82 4 25
2020 Quebec (excluding National Capital Region) 49 38 6 3 0 3 0 90 3 31
2019 National Capital Region 56 24 9 6 4 1 0 81 9 455
2019 Ontario (excluding National Capital Region) 60 25 10 5 0 0 0 85 5 20
2019 Quebec (excluding National Capital Region) 45 40 10 5 0 0 0 85 5 20
2017 National Capital Region 51 30 8 6 4 0 0 82 11 292
2014 National Capital Region 51 29 9 5 4 1 0 81 10 288

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 59 27 7 4 3 0 0 86 6 489
2020 Ontario (excluding National Capital Region) 63 24 4 9 0 0 0 87 9 25
2020 Quebec (excluding National Capital Region) 62 22 3 9 0 0 3 87 10 31
2019 National Capital Region 56 27 8 4 3 1 0 84 8 454
2019 Ontario (excluding National Capital Region) 60 21 10 5 5 0 0 80 10 20
2019 Quebec (excluding National Capital Region) 55 30 10 0 5 0 0 85 5 20
2017 National Capital Region 55 23 9 8 5 0 0 79 13 293
2014 National Capital Region 52 28 11 4 3 0 0 81 8 288

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 33 13 5 2 7 0 79 8 489
2020 Ontario (excluding National Capital Region) 50 26 13 4 0 8 0 82 4 25
2020 Quebec (excluding National Capital Region) 32 52 10 3 0 3 0 87 3 31
2019 National Capital Region 41 36 10 6 2 4 0 80 9 452
2019 Ontario (excluding National Capital Region) 49 31 10 5 5 0 0 80 10 20
2019 Quebec (excluding National Capital Region) 35 34 5 5 0 20 0 87 6 20
2017 National Capital Region 29 36 16 9 5 3 0 68 15 293
2014 National Capital Region 27 38 15 8 5 7 1 70 14 288

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 37 36 14 9 3 2 0 74 12 489
2020 Ontario (excluding National Capital Region) 46 37 9 0 0 8 0 90 0 25
2020 Quebec (excluding National Capital Region) 29 31 30 6 0 3 0 63 7 31
2019 National Capital Region 37 38 11 8 4 2 0 77 12 451
2019 Ontario (excluding National Capital Region) 45 30 5 15 5 0 0 75 20 20
2019 Quebec (excluding National Capital Region) 35 40 15 5 0 5 0 78 5 20
2017 National Capital Region 28 30 17 14 8 1 1 60 22 293
2014 National Capital Region 25 37 19 11 6 2 0 64 17 287

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 27 37 17 12 5 3 0 66 17 484
2020 Ontario (excluding National Capital Region) 50 20 17 5 0 8 0 77 5 25
2020 Quebec (excluding National Capital Region) 26 15 36 9 0 10 3 48 11 31
2019 National Capital Region 29 37 15 11 5 4 0 68 16 450
2019 Ontario (excluding National Capital Region) 40 30 10 15 5 0 0 70 20 20
2019 Quebec (excluding National Capital Region) 25 40 25 5 0 5 0 68 5 20
2017 National Capital Region 21 31 21 15 9 2 1 54 24 293
2014 National Capital Region 17 42 17 14 7 2 0 61 21 288

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 27 42 12 13 5 1 0 70 18 488
2020 Ontario (excluding National Capital Region) 51 25 0 21 0 4 0 79 21 25
2020 Quebec (excluding National Capital Region) 23 38 22 13 0 3 0 63 14 31
2019 National Capital Region 26 41 14 10 6 2 0 69 17 452
2019 Ontario (excluding National Capital Region) 45 25 10 15 5 0 0 70 20 20
2019 Quebec (excluding National Capital Region) 25 44 10 21 0 0 0 69 21 20
2017 National Capital Region 23 38 20 12 5 1 0 62 18 293
2014 National Capital Region 21 33 17 17 7 3 1 56 26 287
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 43 35 10 9 3 0 0 78 12 489
2020 Ontario (excluding National Capital Region) 59 33 4 5 0 0 0 92 5 25
2020 Quebec (excluding National Capital Region) 36 32 23 9 0 0 0 68 9 31
2019 National Capital Region 43 35 8 8 4 1 0 79 12 454
2019 Ontario (excluding National Capital Region) 42 52 0 5 0 0 0 95 5 19
2019 Quebec (excluding National Capital Region) 51 19 10 10 10 0 0 69 21 20
2017 National Capital Region 29 34 14 13 8 0 1 64 21 293
2014 National Capital Region 32 40 14 7 6 0 0 72 13 286

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 34 46 7 8 4 0 0 81 12 486
2020 Ontario (excluding National Capital Region) 51 32 4 13 0 0 0 83 13 25
2020 Quebec (excluding National Capital Region) 23 36 26 12 3 0 0 58 16 31
2019 National Capital Region 34 40 11 11 4 0 0 74 15 451
2019 Ontario (excluding National Capital Region) 32 52 5 10 0 0 0 84 10 19
2019 Quebec (excluding National Capital Region) 41 34 10 10 5 0 0 75 15 20
2017 National Capital Region 25 41 13 15 5 0 0 66 21 293

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 33 10 4 3 0 0 83 7 486
2020 Ontario (excluding National Capital Region) 59 32 8 0 0 0 0 92 0 25
2020 Quebec (excluding National Capital Region) 52 29 13 6 0 0 0 81 6 31
2019 National Capital Region 50 29 7 8 3 2 1 81 12 455
2019 Ontario (excluding National Capital Region) 70 20 5 0 5 0 0 90 5 20
2019 Quebec (excluding National Capital Region) 40 35 21 5 0 0 0 74 5 20
2017 National Capital Region 41 35 8 8 6 1 0 77 14 293
2014 National Capital Region 42 36 11 6 3 1 0 79 9 288

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 35 40 13 9 2 0 1 77 11 487
2020 Ontario (excluding National Capital Region) 64 19 9 8 0 0 0 83 8 25
2020 Quebec (excluding National Capital Region) 33 36 16 13 0 0 3 70 13 31
2019 National Capital Region 35 38 12 11 3 0 1 74 14 454
2019 Ontario (excluding National Capital Region) 35 35 20 5 5 0 0 70 10 20
2019 Quebec (excluding National Capital Region) 20 50 5 26 0 0 0 70 26 20
2017 National Capital Region 34 33 13 13 6 0 1 68 19 292
2014 National Capital Region 38 40 11 7 2 1 1 79 10 287

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 23 10 5 3 2 1 82 8 487
2020 Ontario (excluding National Capital Region) 70 25 0 5 0 0 0 95 5 25
2020 Quebec (excluding National Capital Region) 42 26 16 3 0 6 6 78 3 31

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 29 38 15 11 5 3 0 69 16 487
2020 Ontario (excluding National Capital Region) 54 29 4 9 0 4 0 87 10 25
2020 Quebec (excluding National Capital Region) 26 29 29 3 6 3 3 59 10 31
2019 National Capital Region 31 36 16 10 4 2 0 68 15 453
2019 Ontario (excluding National Capital Region) 45 15 25 15 0 0 0 60 15 20
2019 Quebec (excluding National Capital Region) 15 49 15 15 5 0 0 64 21 20
2017 National Capital Region 30 32 13 12 8 5 0 65 21 292
2014 National Capital Region 33 36 16 8 5 2 0 71 13 288

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 26 28 16 14 10 4 3 58 25 487
2020 Ontario (excluding National Capital Region) 35 29 20 13 0 4 0 66 13 25
2020 Quebec (excluding National Capital Region) 29 16 16 20 10 3 6 50 33 31
2019 National Capital Region 30 30 13 12 10 4 2 64 23 454
2019 Ontario (excluding National Capital Region) 36 20 5 26 10 0 5 58 37 20
2019 Quebec (excluding National Capital Region) 15 24 5 30 20 0 5 42 53 20
2017 National Capital Region 21 26 15 14 18 5 1 50 34 293
2014 National Capital Region 20 23 16 22 15 2 2 45 38 288

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 47 24 14 7 5 1 3 73 13 488
2020 Ontario (excluding National Capital Region) 51 8 4 21 4 4 8 67 28 25
2020 Quebec (excluding National Capital Region) 33 19 33 12 0 0 3 53 13 31
2019 National Capital Region 49 24 13 7 4 1 2 76 11 455
2019 Ontario (excluding National Capital Region) 45 30 15 0 0 0 10 83 0 20
2019 Quebec (excluding National Capital Region) 45 14 25 5 10 0 0 60 15 20

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 26 13 5 3 1 2 78 8 488
2020 Ontario (excluding National Capital Region) 59 9 12 4 0 4 13 81 5 25
2020 Quebec (excluding National Capital Region) 52 16 22 3 3 0 3 70 7 31
2019 National Capital Region 53 23 13 5 2 1 2 79 7 454
2019 Ontario (excluding National Capital Region) 45 25 10 0 0 5 15 87 0 20
2019 Quebec (excluding National Capital Region) 35 39 15 5 0 5 0 78 5 20

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 80 7 4 2 1 3 4 92 3 488
2020 Ontario (excluding National Capital Region) 75 9 0 0 0 4 13 100 0 24
2020 Quebec (excluding National Capital Region) 77 7 6 0 3 3 3 90 4 31
2019 National Capital Region 83 5 4 1 2 3 3 92 4 455
2019 Ontario (excluding National Capital Region) 72 6 6 0 0 11 6 93 0 18
2019 Quebec (excluding National Capital Region) 70 10 5 5 0 5 5 89 6 20

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 79 9 3 2 1 1 6 94 3 487
2020 Ontario (excluding National Capital Region) 76 4 0 0 0 4 16 100 0 25
2020 Quebec (excluding National Capital Region) 65 22 3 3 0 0 6 93 3 31
2019 National Capital Region 84 5 3 1 1 2 5 94 3 452
2019 Ontario (excluding National Capital Region) 70 5 5 0 0 10 10 94 0 20
2019 Quebec (excluding National Capital Region) 90 5 0 0 0 0 5 100 0 19

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 38 39 11 10 3 0 0 77 12 485
2020 Ontario (excluding National Capital Region) 50 41 4 5 0 0 0 91 5 25
2020 Quebec (excluding National Capital Region) 36 42 13 3 3 3 0 80 6 31
2019 National Capital Region 41 37 9 7 5 0 0 78 12 454
2019 Ontario (excluding National Capital Region) 47 43 5 5 0 0 0 90 5 19
2019 Quebec (excluding National Capital Region) 52 16 16 16 0 0 0 68 16 19
2017 National Capital Region 37 39 11 9 4 0 0 76 13 293
2014 National Capital Region 32 43 11 9 3 1 0 76 13 287

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 42 38 11 7 2 0 0 80 9 487
2020 Ontario (excluding National Capital Region) 49 34 18 0 0 0 0 82 0 24
2020 Quebec (excluding National Capital Region) 39 39 15 3 3 0 0 78 7 31
2019 National Capital Region 43 33 12 8 4 0 0 76 12 453
2019 Ontario (excluding National Capital Region) 47 43 5 5 0 0 0 90 5 19
2019 Quebec (excluding National Capital Region) 45 34 10 5 5 0 0 79 10 20
2017 National Capital Region 37 37 12 9 4 0 0 74 13 293
2014 National Capital Region 36 40 11 8 5 0 0 76 13 287

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 36 43 10 8 2 0 0 79 11 484
2020 Ontario (excluding National Capital Region) 69 21 5 5 0 0 0 90 5 23
2020 Quebec (excluding National Capital Region) 36 42 13 7 0 0 3 80 7 31
2019 National Capital Region 39 40 11 6 3 1 0 80 9 450
2019 Ontario (excluding National Capital Region) 49 36 10 5 0 0 0 85 5 20
2019 Quebec (excluding National Capital Region) 31 42 21 5 0 0 0 74 5 19
2017 National Capital Region 38 36 12 10 5 0 0 74 15 293
2014 National Capital Region 40 40 11 5 3 0 0 80 9 287

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 29 46 12 9 2 2 0 77 11 487
2020 Ontario (excluding National Capital Region) 51 24 13 5 0 8 0 81 5 25
2020 Quebec (excluding National Capital Region) 39 28 29 3 0 0 0 67 3 31
2019 National Capital Region 28 45 15 7 3 3 0 75 10 453
2019 Ontario (excluding National Capital Region) 40 26 15 10 5 5 0 69 16 20
2019 Quebec (excluding National Capital Region) 25 39 15 15 0 5 0 68 16 20
2017 National Capital Region 26 38 18 10 5 2 0 66 16 292

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 37 31 10 14 7 0 0 69 21 486
2020 Ontario (excluding National Capital Region) 39 44 12 5 0 0 0 83 5 25
2020 Quebec (excluding National Capital Region) 29 49 7 6 6 0 3 81 13 31
2019 National Capital Region 44 27 10 11 6 1 0 73 17 455
2019 Ontario (excluding National Capital Region) 49 35 10 5 0 0 0 85 5 20
2019 Quebec (excluding National Capital Region) 45 20 25 5 0 0 5 68 5 20
2017 National Capital Region 40 34 8 12 5 0 0 74 18 292
2014 National Capital Region 42 34 8 11 5 1 0 76 16 286

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 23 27 25 13 13 0 0 50 26 488
2020 Ontario (excluding National Capital Region) 43 28 29 0 0 0 0 71 0 25
2020 Quebec (excluding National Capital Region) 19 23 17 26 16 0 0 42 41 31
2019 National Capital Region 29 31 19 11 8 1 0 61 20 454
2019 Ontario (excluding National Capital Region) 30 45 20 5 0 0 0 75 5 20
2019 Quebec (excluding National Capital Region) 10 31 37 22 0 0 0 42 22 19
2017 National Capital Region 26 36 22 9 7 0 0 62 16 293
2014 National Capital Region 38 29 17 9 6 0 0 68 15 287

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 37 63 487
2020 Ontario (excluding National Capital Region) 20 80 24
2020 Quebec (excluding National Capital Region) 53 47 31

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 53 21 8 1 1 4 11 87 3 489
2020 Ontario (excluding National Capital Region) 43 12 8 9 4 4 19 72 17 25
2020 Quebec (excluding National Capital Region) 59 32 3 3 0 0 3 94 3 31

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 National Capital Region 35 25 40 488
2020 Ontario (excluding National Capital Region) 24 25 52 25
2020 Quebec (excluding National Capital Region) 32 27 41 31
2019 National Capital Region 39 25 36 455
2019 Ontario (excluding National Capital Region) 24 35 40 20
2019 Quebec (excluding National Capital Region) 35 29 36 20
2017 National Capital Region 46 25 29 293
2014 National Capital Region 42 20 38 288

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 National Capital Region 4 18 61 4 6 8 168
2020 Quebec (excluding National Capital Region) 10 9 31 21 19 10 10
2019 National Capital Region 6 18 58 5 7 6 175
2017 National Capital Region 5 15 69 4 3 5 139
2014 National Capital Region 3 15 65 9 9999 8 121
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 51 38 5 5 1 0 0 89 6 486
2020 Ontario (excluding National Capital Region) 58 12 22 8 0 0 0 70 8 24
2020 Quebec (excluding National Capital Region) 40 41 16 3 0 0 0 81 3 31
2019 National Capital Region 54 33 7 4 2 0 0 87 6 453
2019 Ontario (excluding National Capital Region) 53 47 0 0 0 0 0 100 0 19
2019 Quebec (excluding National Capital Region) 55 35 10 0 0 0 0 90 0 20
2017 National Capital Region 47 40 6 4 2 0 1 88 6 292
2014 National Capital Region 48 36 11 3 2 0 0 85 5 287

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 32 43 14 8 3 1 0 75 11 489
2020 Ontario (excluding National Capital Region) 47 40 13 0 0 0 0 87 0 25
2020 Quebec (excluding National Capital Region) 26 38 20 13 0 3 0 66 13 31
2019 National Capital Region 32 45 12 7 2 2 0 79 9 455
2019 Ontario (excluding National Capital Region) 45 34 5 15 0 0 0 79 15 20
2019 Quebec (excluding National Capital Region) 35 19 20 21 5 0 0 54 26 20
2017 National Capital Region 31 46 12 8 2 1 0 78 9 292
2014 National Capital Region 31 42 13 9 3 2 0 75 12 288

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 16 34 32 12 5 0 0 17 51 487
2020 Ontario (excluding National Capital Region) 5 21 28 23 20 4 0 44 27 25
2020 Quebec (excluding National Capital Region) 22 23 26 22 3 0 4 26 47 31
2019 National Capital Region 15 29 31 17 6 1 1 23 45 454
2019 Ontario (excluding National Capital Region) 0 45 45 5 5 0 0 10 45 20
2019 Quebec (excluding National Capital Region) 5 5 50 30 10 0 0 40 10 20
2017 National Capital Region 15 23 37 17 5 1 3 23 39 292
2014 National Capital Region 12 20 40 18 8 1 1 26 32 287

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 10 16 25 29 16 3 1 47 27 487
2020 Ontario (excluding National Capital Region) 4 26 12 20 30 8 0 55 32 25
2020 Quebec (excluding National Capital Region) 3 16 36 23 13 3 7 39 22 31
2019 National Capital Region 12 19 31 23 12 3 1 36 32 455
2019 Ontario (excluding National Capital Region) 5 21 16 20 26 5 5 52 30 19
2019 Quebec (excluding National Capital Region) 0 20 25 25 9 15 5 44 25 20
2017 National Capital Region 13 26 29 15 11 2 4 27 42 293
2014 National Capital Region 8 16 34 22 15 2 2 39 25 287

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 9 20 38 21 10 2 1 32 30 485
2020 Ontario (excluding National Capital Region) 5 13 31 20 23 8 0 47 19 25
2020 Quebec (excluding National Capital Region) 7 32 36 13 3 3 7 17 43 31
2019 National Capital Region 12 21 29 23 12 1 1 37 34 454
2019 Ontario (excluding National Capital Region) 15 23 15 15 15 10 5 36 46 20
2019 Quebec (excluding National Capital Region) 0 25 35 35 0 0 5 37 26 20
2017 National Capital Region 12 24 33 20 8 0 3 29 37 292
2014 National Capital Region 16 28 33 12 8 1 1 20 46 287

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 22 25 33 13 6 0 1 19 47 487
2020 Ontario (excluding National Capital Region) 9 12 25 20 31 4 0 52 22 25
2020 Quebec (excluding National Capital Region) 22 27 29 16 3 0 3 20 50 31
2019 National Capital Region 17 27 29 18 7 1 1 25 45 454
2019 Ontario (excluding National Capital Region) 15 10 25 39 10 0 0 50 25 20
2019 Quebec (excluding National Capital Region) 5 25 40 15 9 5 0 26 32 20
2017 National Capital Region 12 28 29 18 11 0 2 30 41 287
2014 National Capital Region 10 22 35 23 8 1 1 32 32 285

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 20 25 25 16 11 1 1 28 46 488
2020 Ontario (excluding National Capital Region) 5 8 25 19 40 4 0 61 13 25
2020 Quebec (excluding National Capital Region) 13 32 30 19 3 0 3 23 46 31
2019 National Capital Region 15 22 30 18 11 2 2 30 39 453
2019 Ontario (excluding National Capital Region) 0 10 19 36 30 0 5 69 10 20
2019 Quebec (excluding National Capital Region) 10 20 25 15 15 0 15 35 35 20
2017 National Capital Region 20 23 27 16 8 1 5 26 45 291
2014 National Capital Region 15 22 29 20 10 2 2 32 38 286

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 9 14 29 28 15 4 2 45 24 486
2020 Ontario (excluding National Capital Region) 5 9 16 28 31 12 0 67 15 25
2020 Quebec (excluding National Capital Region) 3 33 26 23 3 9 3 29 41 31
2019 National Capital Region 15 22 28 21 9 4 2 31 39 454
2019 Ontario (excluding National Capital Region) 10 10 15 29 30 5 0 62 22 20
2019 Quebec (excluding National Capital Region) 5 20 30 30 5 0 10 39 28 20
2017 National Capital Region 28 29 21 9 6 2 5 16 61 291
2014 National Capital Region 7 18 31 23 14 3 4 40 27 286

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 10 19 36 21 11 2 1 33 30 484
2020 Ontario (excluding National Capital Region) 5 9 25 29 28 4 0 60 15 24
2020 Quebec (excluding National Capital Region) 10 19 39 19 10 0 3 30 30 31
2019 National Capital Region 10 19 35 21 11 2 2 33 30 453
2019 Ontario (excluding National Capital Region) 0 30 35 20 10 0 5 32 31 20
2019 Quebec (excluding National Capital Region) 5 20 31 34 5 0 5 41 26 20
2017 National Capital Region 13 22 35 19 5 2 4 26 37 291
2014 National Capital Region 15 20 36 18 9 2 1 27 36 287

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 4 9 30 34 21 1 1 56 13 486
2020 Ontario (excluding National Capital Region) 0 5 28 32 35 0 0 68 5 25
2020 Quebec (excluding National Capital Region) 7 10 48 16 16 0 3 34 17 31
2019 National Capital Region 4 7 20 38 30 1 1 69 11 454
2019 Ontario (excluding National Capital Region) 0 0 40 25 30 0 5 58 0 20
2019 Quebec (excluding National Capital Region) 5 15 30 30 15 0 5 48 21 20

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 20 41 15 16 5 3 0 63 22 486
2020 Ontario (excluding National Capital Region) 47 32 13 5 0 4 0 82 5 25
2020 Quebec (excluding National Capital Region) 23 32 26 3 6 7 3 61 11 31
2019 National Capital Region 19 39 19 15 5 3 0 60 21 451
2019 Ontario (excluding National Capital Region) 26 26 27 5 11 5 0 55 17 19
2019 Quebec (excluding National Capital Region) 20 25 30 26 0 0 0 45 26 20

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 61 24 7 5 3 1 0 85 8 486
2020 Ontario (excluding National Capital Region) 74 21 0 5 0 0 0 95 5 25
2020 Quebec (excluding National Capital Region) 62 25 7 3 0 0 3 90 3 31
2019 National Capital Region 56 26 8 5 4 1 0 83 9 453
2019 Ontario (excluding National Capital Region) 50 36 5 10 0 0 0 86 10 20
2019 Quebec (excluding National Capital Region) 54 40 0 5 0 0 0 95 5 20
2017 National Capital Region 49 33 9 7 2 1 0 83 9 293
2014 National Capital Region 47 30 9 8 5 0 1 78 13 287

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 67 25 4 3 1 0 0 92 4 483
2020 Ontario (excluding National Capital Region) 78 17 0 5 0 0 0 95 5 24
2020 Quebec (excluding National Capital Region) 64 26 6 0 3 0 0 91 3 31
2019 National Capital Region 64 24 5 4 2 0 0 89 6 453
2019 Ontario (excluding National Capital Region) 60 35 0 0 5 0 0 95 5 20
2019 Quebec (excluding National Capital Region) 40 50 5 5 0 0 0 90 5 20
2017 National Capital Region 49 36 6 7 1 0 0 85 8 292
2014 National Capital Region 51 34 7 5 2 0 0 86 7 288

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 59 31 6 2 2 0 0 90 4 479
2020 Ontario (excluding National Capital Region) 66 29 0 5 0 0 0 95 5 25
2020 Quebec (excluding National Capital Region) 55 29 6 3 0 7 0 90 4 31
2019 National Capital Region 55 31 5 4 3 1 0 88 7 453
2019 Ontario (excluding National Capital Region) 50 40 5 0 0 0 5 95 0 20
2019 Quebec (excluding National Capital Region) 40 45 10 5 0 0 0 85 5 20

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 38 11 7 1 2 0 81 8 487
2020 Ontario (excluding National Capital Region) 54 37 9 0 0 0 0 91 0 25
2020 Quebec (excluding National Capital Region) 40 36 24 0 0 0 0 76 0 30
2019 National Capital Region 38 41 10 6 3 2 0 81 9 453
2019 Ontario (excluding National Capital Region) 45 30 20 5 0 0 0 75 5 20
2019 Quebec (excluding National Capital Region) 39 40 5 5 5 5 0 84 11 20
2017 National Capital Region 44 38 8 5 2 3 0 84 7 292
2014 National Capital Region 51 30 11 3 3 2 0 82 7 288

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 42 37 11 3 1 6 0 84 4 489
2020 Ontario (excluding National Capital Region) 51 20 21 0 0 9 0 77 0 25
2020 Quebec (excluding National Capital Region) 32 32 23 3 3 7 0 69 7 31
2019 National Capital Region 43 32 15 5 2 3 0 78 7 451
2019 Ontario (excluding National Capital Region) 44 40 5 0 0 10 0 94 0 20
2019 Quebec (excluding National Capital Region) 39 35 10 10 0 5 0 78 11 20
2017 National Capital Region 46 32 11 2 3 6 0 83 5 291
2014 National Capital Region 53 29 11 1 3 3 0 85 5 288

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 58 31 6 3 1 0 0 89 4 487
2020 Ontario (excluding National Capital Region) 66 34 0 0 0 0 0 100 0 25
2020 Quebec (excluding National Capital Region) 54 43 0 3 0 0 0 97 3 30
2019 National Capital Region 53 36 6 3 2 0 0 89 5 454
2019 Ontario (excluding National Capital Region) 54 35 5 0 0 5 0 95 0 20
2019 Quebec (excluding National Capital Region) 45 45 0 10 0 0 0 90 10 20
2017 National Capital Region 47 38 9 3 2 0 0 86 5 293
2014 National Capital Region 58 30 7 3 2 0 0 88 6 287

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 58 22 9 2 2 5 3 86 5 488
2020 Ontario (excluding National Capital Region) 67 9 8 5 0 8 4 86 5 25
2020 Quebec (excluding National Capital Region) 42 32 6 3 3 7 7 85 7 31

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 35 33 17 3 1 9 1 75 5 487
2020 Ontario (excluding National Capital Region) 55 15 13 5 0 12 0 80 5 25
2020 Quebec (excluding National Capital Region) 22 23 33 7 0 13 3 53 8 31

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 45 28 10 6 3 5 3 80 9 485
2020 Ontario (excluding National Capital Region) 41 28 18 0 0 4 8 79 0 24
2020 Quebec (excluding National Capital Region) 40 40 10 0 7 0 3 82 7 30

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 37 29 14 4 4 6 6 76 9 487
2020 Ontario (excluding National Capital Region) 50 18 13 0 0 20 0 84 0 25
2020 Quebec (excluding National Capital Region) 29 33 12 3 3 7 13 77 8 31
2019 National Capital Region 35 30 13 7 5 5 5 73 13 454
2019 Ontario (excluding National Capital Region) 40 10 25 5 5 5 10 59 11 20
2019 Quebec (excluding National Capital Region) 25 34 15 5 0 15 5 74 6 20
2017 National Capital Region 33 24 16 9 5 7 6 65 17 292
2014 National Capital Region 37 27 12 11 4 4 5 70 17 287

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 34 33 15 8 5 3 2 71 13 489
2020 Ontario (excluding National Capital Region) 45 22 9 9 0 8 8 79 10 24
2020 Quebec (excluding National Capital Region) 29 26 17 13 13 0 3 56 27 31
2019 National Capital Region 35 34 13 10 4 3 1 72 15 454
2019 Ontario (excluding National Capital Region) 24 35 25 0 5 0 10 66 6 20
2019 Quebec (excluding National Capital Region) 25 15 24 21 0 15 0 47 24 20
2017 National Capital Region 31 31 12 15 6 3 2 65 22 293
2014 National Capital Region 39 37 9 6 5 3 1 79 12 288

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 35 36 20 6 2 1 0 71 8 485
2020 Ontario (excluding National Capital Region) 51 28 13 4 0 4 0 82 4 25
2020 Quebec (excluding National Capital Region) 23 38 25 7 0 7 0 66 7 31
2019 National Capital Region 33 34 21 6 2 2 0 69 9 452
2019 Ontario (excluding National Capital Region) 35 40 20 0 5 0 0 75 5 20
2019 Quebec (excluding National Capital Region) 20 34 20 15 5 5 0 57 22 20

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 21 24 17 9 8 17 3 57 22 489
2020 Ontario (excluding National Capital Region) 43 20 13 5 4 11 4 74 10 25
2020 Quebec (excluding National Capital Region) 13 16 33 9 6 20 3 37 20 31
2019 National Capital Region 22 22 17 11 10 12 5 54 26 454
2019 Ontario (excluding National Capital Region) 29 36 19 5 5 5 0 69 11 20
2019 Quebec (excluding National Capital Region) 10 25 24 5 5 30 0 50 15 20
2017 National Capital Region 17 16 19 13 13 15 7 42 34 293
2014 National Capital Region 13 21 16 17 14 16 4 43 38 288

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 35 2 5 2 0 0 91 6 487
2020 Ontario (excluding National Capital Region) 66 25 0 9 0 0 0 91 9 25
2020 Quebec (excluding National Capital Region) 47 40 3 7 3 0 0 87 10 30

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 41 7 8 2 0 0 82 11 488
2020 Ontario (excluding National Capital Region) 71 24 0 4 0 0 0 96 4 25
2020 Quebec (excluding National Capital Region) 29 39 16 10 6 0 0 68 16 31
2019 National Capital Region 42 32 5 13 7 0 0 74 21 451
2019 Ontario (excluding National Capital Region) 60 35 0 5 0 0 0 95 5 20
2019 Quebec (excluding National Capital Region) 14 40 10 30 5 0 0 55 36 20
2017 National Capital Region 48 30 6 11 5 0 0 78 16 292
2014 National Capital Region 57 27 6 7 3 0 0 84 10 287

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 32 8 4 1 0 0 87 5 481
2020 Ontario (excluding National Capital Region) 70 21 8 0 0 0 0 92 0 25
2020 Quebec (excluding National Capital Region) 42 39 10 0 3 0 6 86 4 31
2019 National Capital Region 56 31 7 4 1 0 0 88 5 454
2019 Ontario (excluding National Capital Region) 54 30 5 10 0 0 0 85 10 20
2019 Quebec (excluding National Capital Region) 45 25 10 21 0 0 0 70 21 20
2017 National Capital Region 53 32 8 5 1 0 1 86 6 291
2014 National Capital Region 54 33 7 4 1 0 0 88 6 287

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 81 13 1 2 1 1 0 96 3 486
2020 Ontario (excluding National Capital Region) 91 5 0 0 0 4 0 100 0 25
2020 Quebec (excluding National Capital Region) 52 35 3 3 3 3 0 90 7 31
2017 National Capital Region 76 18 4 2 0 0 1 95 2 292
2014 National Capital Region 72 19 5 1 1 0 0 92 3 287

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 42 32 16 5 2 2 0 77 7 489
2020 Ontario (excluding National Capital Region) 60 33 0 4 0 4 0 96 4 25
2020 Quebec (excluding National Capital Region) 26 45 16 6 7 0 0 71 13 31
2019 National Capital Region 48 29 13 4 1 4 0 81 6 454
2019 Ontario (excluding National Capital Region) 44 35 15 5 0 0 0 79 5 20
2019 Quebec (excluding National Capital Region) 65 25 10 0 0 0 0 90 0 20

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 8 92 487
2019 National Capital Region 12 88 454

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 32 68 38
2019 National Capital Region 52 48 51

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 74 26 38
2019 National Capital Region 62 38 51

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 10 90 51

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 38
2019 National Capital Region 0 100 51

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 38

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 51

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 43 57 38
2019 National Capital Region 31 69 50

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 42 58 38
2019 National Capital Region 34 66 50

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 44 56 38
2019 National Capital Region 44 56 50

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 37 63 38
2019 National Capital Region 42 58 50

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 34 66 38
2019 National Capital Region 30 70 50

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 31 69 38
2019 National Capital Region 47 53 50

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 24 76 38
2019 National Capital Region 26 74 50

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 38
2019 National Capital Region 0 100 50

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 55 45 38
2019 National Capital Region 44 56 50

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 16 84 38
2019 National Capital Region 21 79 50

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 19 81 50

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 63 37 38
2019 National Capital Region 52 48 49

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 26 74 38
2019 National Capital Region 29 71 49

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 23 77 49

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 16 84 38
2019 National Capital Region 13 87 49

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 15 85 49

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 13 87 38
2019 National Capital Region 14 86 49

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 16 84 38
2019 National Capital Region 32 68 49

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 18 12 15 3 2 38 11 59 11 487
2020 Ontario (excluding National Capital Region) 32 8 9 0 0 37 14 82 0 25
2020 Quebec (excluding National Capital Region) 13 19 7 0 3 49 9 77 7 31
2019 National Capital Region 16 12 20 5 3 31 12 49 15 455
2019 Ontario (excluding National Capital Region) 30 0 10 0 10 31 20 60 21 20
2019 Quebec (excluding National Capital Region) 10 16 16 0 0 37 22 63 0 19
2017 National Capital Region 14 11 18 7 5 37 8 46 22 292
2014 National Capital Region 18 11 14 6 5 36 11 54 20 288

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 31 27 17 4 2 18 1 72 8 489
2020 Ontario (excluding National Capital Region) 43 25 4 0 0 28 0 94 0 25
2020 Quebec (excluding National Capital Region) 26 35 7 0 3 29 0 86 4 31
2019 National Capital Region 33 28 17 5 1 14 2 73 7 455
2019 Ontario (excluding National Capital Region) 45 10 20 5 5 15 0 65 12 20
2019 Quebec (excluding National Capital Region) 15 34 15 5 0 30 0 71 7 20
2017 National Capital Region 23 25 20 8 4 18 1 60 15 293
2014 National Capital Region 24 25 19 5 4 20 2 63 12 287

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 4 96 488
2020 Ontario (excluding National Capital Region) 0 100 24
2019 National Capital Region 5 95 454
2019 Ontario (excluding National Capital Region) 0 100 20

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 18 11 15 3 1 41 10 60 9 486
2020 Ontario (excluding National Capital Region) 32 12 4 0 0 41 11 91 0 25
2020 Quebec (excluding National Capital Region) 16 16 10 0 0 45 12 77 0 31
2019 National Capital Region 17 12 20 2 2 36 11 55 6 453
2019 Ontario (excluding National Capital Region) 20 21 10 0 5 35 10 73 9 20
2019 Quebec (excluding National Capital Region) 15 16 16 0 0 37 16 67 0 19
2017 National Capital Region 15 9 17 3 0 47 9 54 7 291
2014 National Capital Region 15 12 15 3 2 42 11 58 11 288

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 32 26 18 3 1 17 2 72 6 488
2020 Ontario (excluding National Capital Region) 44 26 5 0 0 25 0 94 0 24
2020 Quebec (excluding National Capital Region) 26 35 10 0 0 29 0 86 0 31
2019 National Capital Region 34 26 16 2 1 17 3 76 4 455
2019 Ontario (excluding National Capital Region) 47 11 16 0 5 21 0 73 7 19
2019 Quebec (excluding National Capital Region) 20 44 5 5 0 26 0 86 7 20
2017 National Capital Region 30 28 17 3 1 20 2 73 5 293
2014 National Capital Region 31 25 15 5 3 21 2 72 10 288

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 7 93 483
2020 Ontario (excluding National Capital Region) 17 83 24
2020 Quebec (excluding National Capital Region) 0 100 28

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 12 88 484
2020 Ontario (excluding National Capital Region) 17 83 23
2020 Quebec (excluding National Capital Region) 14 86 30
2019 National Capital Region 13 87 454
2019 Ontario (excluding National Capital Region) 10 90 20
2019 Quebec (excluding National Capital Region) 0 100 19
2017 National Capital Region 17 83 293
2014 National Capital Region 13 87 288

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 57 43 57

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 80 20 56
2019 National Capital Region 85 15 61
2017 National Capital Region 74 26 49
2014 National Capital Region 82 18 37

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 44 29 6 16 5 0 0 73 20 45
2017 National Capital Region 49 43 0 8 0 0 0 92 8 37
2014 National Capital Region 54 36 6 4 0 0 0 90 4 30

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 52 32 5 3 1 3 4 90 4 484
2020 Ontario (excluding National Capital Region) 67 29 0 4 0 0 0 96 4 25
2020 Quebec (excluding National Capital Region) 35 48 3 0 0 7 6 96 0 31
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 33 33 16 10 6 2 0 68 16 487
2020 Ontario (excluding National Capital Region) 50 28 13 5 4 0 0 79 9 25
2020 Quebec (excluding National Capital Region) 23 22 29 17 3 3 3 49 21 31

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 46 37 10 5 1 1 0 84 6 486
2020 Ontario (excluding National Capital Region) 47 44 4 0 0 0 4 96 0 25
2020 Quebec (excluding National Capital Region) 20 52 19 6 0 0 3 74 6 31

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 45 35 13 5 1 1 0 81 7 483
2020 Ontario (excluding National Capital Region) 47 45 4 0 0 0 4 96 0 25
2020 Quebec (excluding National Capital Region) 27 48 16 3 3 3 0 77 6 31

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 35 18 3 1 1 2 77 4 484
2020 Ontario (excluding National Capital Region) 42 37 8 4 0 0 8 87 4 25
2020 Quebec (excluding National Capital Region) 16 48 27 6 0 0 3 66 6 31

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 56 27 12 3 0 0 2 85 3 484
2020 Ontario (excluding National Capital Region) 54 33 4 5 0 0 4 91 5 25
2020 Quebec (excluding National Capital Region) 29 45 19 0 0 3 3 80 0 31

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 72 17 6 1 0 4 1 93 1 488
2020 Ontario (excluding National Capital Region) 84 8 4 0 0 0 4 96 0 25
2020 Quebec (excluding National Capital Region) 49 42 3 0 0 6 0 96 0 31

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 54 32 8 3 1 1 0 88 3 488
2020 Ontario (excluding National Capital Region) 53 35 0 8 0 4 0 91 9 24
2020 Quebec (excluding National Capital Region) 43 35 16 0 0 3 3 83 0 31

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 54 31 6 5 3 0 0 86 8 489
2020 Ontario (excluding National Capital Region) 71 13 8 0 0 4 4 91 0 25
2020 Quebec (excluding National Capital Region) 36 38 13 13 0 0 0 74 13 31

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 61 26 6 3 2 1 0 89 4 487
2020 Ontario (excluding National Capital Region) 67 13 16 0 0 4 0 83 0 25
2020 Quebec (excluding National Capital Region) 46 41 10 0 0 0 3 90 0 31

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 100 0 154
2020 Quebec (excluding National Capital Region) 92 8 12

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 30 32 20 13 6 0 0 61 19 154
2020 Quebec (excluding National Capital Region) 19 36 27 18 0 0 0 55 18 11

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 39 42 10 4 2 2 0 83 7 488
2020 Ontario (excluding National Capital Region) 55 37 4 4 0 0 0 92 4 25
2020 Quebec (excluding National Capital Region) 29 39 23 6 0 3 0 70 6 31
2019 National Capital Region 36 42 12 5 2 2 0 81 7 454
2019 Ontario (excluding National Capital Region) 50 25 15 10 0 0 0 75 10 20
2019 Quebec (excluding National Capital Region) 20 34 21 15 0 10 0 60 17 20
2017 National Capital Region 27 39 15 7 5 7 0 71 12 293

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 33 9 9 5 1 0 75 15 484
2020 Ontario (excluding National Capital Region) 47 32 13 8 0 0 0 80 8 25
2020 Quebec (excluding National Capital Region) 33 29 20 13 3 0 3 63 17 31

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 52 30 11 4 2 1 0 83 6 487
2020 Ontario (excluding National Capital Region) 49 46 4 0 0 0 0 96 0 24
2020 Quebec (excluding National Capital Region) 45 39 10 0 3 0 3 87 3 31

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 30 34 16 12 5 2 0 66 18 489
2020 Ontario (excluding National Capital Region) 42 32 17 5 0 4 0 78 5 25
2020 Quebec (excluding National Capital Region) 26 35 26 3 3 7 0 66 6 31
2019 National Capital Region 28 36 16 12 7 2 0 65 19 454
2019 Ontario (excluding National Capital Region) 40 35 20 5 0 0 0 75 5 20
2019 Quebec (excluding National Capital Region) 20 24 36 10 0 10 0 49 11 20
2017 National Capital Region 16 35 18 15 13 2 0 53 29 292

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 28 49 11 10 1 0 1 77 11 154
2020 Quebec (excluding National Capital Region) 26 34 25 8 8 0 0 60 16 12

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 23 13 9 11 0 2 65 21 488
2020 Ontario (excluding National Capital Region) 51 16 8 8 8 0 8 73 17 25
2020 Quebec (excluding National Capital Region) 39 39 10 7 7 0 0 77 13 31

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 35 28 20 7 8 0 1 64 16 487
2020 Ontario (excluding National Capital Region) 55 15 13 5 4 0 8 77 10 25
2020 Quebec (excluding National Capital Region) 28 20 20 12 20 0 0 48 32 31
2019 National Capital Region 28 31 19 8 14 0 2 59 22 455
2019 Ontario (excluding National Capital Region) 50 15 15 21 0 0 0 65 21 20
2019 Quebec (excluding National Capital Region) 10 30 25 10 25 0 0 40 35 20
2017 National Capital Region 29 25 20 13 11 0 2 55 25 290

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 11 18 28 23 21 0 0 29 44 488
2020 Ontario (excluding National Capital Region) 19 15 41 13 8 0 4 36 22 25
2020 Quebec (excluding National Capital Region) 19 10 25 36 9 0 0 29 45 31
2019 National Capital Region 13 24 27 22 14 0 0 37 36 454
2019 Ontario (excluding National Capital Region) 30 25 30 10 5 0 0 55 15 20
2019 Quebec (excluding National Capital Region) 14 20 15 30 20 0 0 35 50 20
2017 National Capital Region 13 22 25 22 18 0 0 35 40 293

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 12 21 27 21 19 0 0 33 41 487
2020 Ontario (excluding National Capital Region) 38 8 33 5 8 4 4 51 14 25
2020 Quebec (excluding National Capital Region) 19 10 32 26 13 0 0 29 39 31
2019 National Capital Region 16 24 26 18 15 0 0 41 33 452
2019 Ontario (excluding National Capital Region) 45 26 9 20 0 0 0 71 20 20
2019 Quebec (excluding National Capital Region) 14 20 10 40 10 5 0 36 53 20
2017 National Capital Region 16 26 22 18 17 0 0 43 35 292

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 13 21 23 21 20 0 1 35 42 488
2020 Ontario (excluding National Capital Region) 31 19 21 9 8 4 8 57 20 25
2020 Quebec (excluding National Capital Region) 22 20 29 23 7 0 0 42 29 31
2019 National Capital Region 15 25 23 19 15 1 1 41 35 454
2019 Ontario (excluding National Capital Region) 40 20 15 20 5 0 0 60 25 20
2019 Quebec (excluding National Capital Region) 20 30 10 30 10 0 0 50 40 20
2017 National Capital Region 13 24 18 25 19 0 0 37 45 291

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 24 24 20 16 15 0 1 48 31 487
2020 Ontario (excluding National Capital Region) 31 20 28 13 4 0 4 53 17 25
2020 Quebec (excluding National Capital Region) 29 13 23 32 3 0 0 42 35 31
2019 National Capital Region 32 28 15 12 9 1 2 62 22 454
2019 Ontario (excluding National Capital Region) 52 21 10 11 5 0 0 74 16 19
2019 Quebec (excluding National Capital Region) 20 30 15 20 15 0 0 50 35 20
2017 National Capital Region 27 30 20 8 9 0 7 61 18 291

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 20 20 23 19 18 0 0 40 37 488
2020 Ontario (excluding National Capital Region) 20 20 32 13 12 0 4 41 26 25
2020 Quebec (excluding National Capital Region) 16 29 26 17 12 0 0 45 29 31
2019 National Capital Region 24 27 24 12 12 0 0 52 24 453
2019 Ontario (excluding National Capital Region) 40 30 10 15 5 0 0 70 20 20
2019 Quebec (excluding National Capital Region) 30 25 24 5 15 0 0 55 21 20
2017 National Capital Region 23 29 24 17 7 0 0 52 25 291

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 27 23 15 13 14 0 8 54 29 487
2020 Ontario (excluding National Capital Region) 51 9 4 9 16 0 12 68 28 25
2020 Quebec (excluding National Capital Region) 16 43 24 3 10 0 3 62 14 30

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 29 35 23 9 4 0 0 64 13 487
2020 Ontario (excluding National Capital Region) 46 33 4 5 4 0 8 86 10 25
2020 Quebec (excluding National Capital Region) 38 26 29 0 3 3 0 66 3 31
2019 National Capital Region 33 33 20 6 6 1 1 67 12 452
2019 Ontario (excluding National Capital Region) 44 26 20 5 0 5 0 74 5 20
2019 Quebec (excluding National Capital Region) 40 20 25 15 0 0 0 60 15 20
2017 National Capital Region 31 29 26 8 5 0 2 61 13 291

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 15 26 28 20 11 0 0 40 31 489
2020 Ontario (excluding National Capital Region) 34 24 25 9 4 0 4 61 13 25
2020 Quebec (excluding National Capital Region) 23 23 25 19 7 3 0 47 27 31
2019 National Capital Region 20 27 27 16 9 1 1 48 25 454
2019 Ontario (excluding National Capital Region) 30 36 25 10 0 0 0 65 10 20
2019 Quebec (excluding National Capital Region) 35 15 25 20 5 0 0 50 25 20
2017 National Capital Region 19 30 22 20 8 0 1 49 28 292

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 25 32 23 11 8 0 0 57 19 486
2020 Ontario (excluding National Capital Region) 38 28 20 5 4 0 4 70 9 25
2020 Quebec (excluding National Capital Region) 26 27 26 16 3 0 0 54 20 30
2019 National Capital Region 29 27 22 15 8 0 0 56 22 454
2019 Ontario (excluding National Capital Region) 35 30 21 5 10 0 0 65 15 20
2019 Quebec (excluding National Capital Region) 35 19 15 20 10 0 0 54 30 20
2017 National Capital Region 25 29 22 15 7 0 1 55 23 291

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 45 29 13 7 6 0 1 75 13 487
2020 Ontario (excluding National Capital Region) 58 21 8 5 4 0 4 82 9 25
2020 Quebec (excluding National Capital Region) 35 35 17 9 3 0 0 71 13 31
2019 National Capital Region 49 23 13 7 5 1 1 74 13 454
2019 Ontario (excluding National Capital Region) 44 30 5 10 5 5 0 78 16 20
2019 Quebec (excluding National Capital Region) 35 19 15 15 10 0 5 57 27 20

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 29 30 21 13 7 0 0 60 19 489
2020 Ontario (excluding National Capital Region) 42 29 17 8 0 0 4 74 8 25
2020 Quebec (excluding National Capital Region) 26 33 31 10 0 0 0 59 10 30

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 26 28 25 13 7 0 0 54 21 487
2020 Ontario (excluding National Capital Region) 44 36 12 0 4 0 4 83 4 25
2020 Quebec (excluding National Capital Region) 32 29 16 16 6 0 0 61 23 31
2019 National Capital Region 36 31 19 9 5 0 0 68 13 450
2019 Ontario (excluding National Capital Region) 39 35 20 5 0 0 0 75 5 20
2019 Quebec (excluding National Capital Region) 20 25 30 21 5 0 0 45 26 20
2017 National Capital Region 31 28 21 13 5 0 1 60 18 291

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 52 27 15 3 1 0 2 81 4 479
2020 Ontario (excluding National Capital Region) 67 21 4 0 0 0 8 96 0 25
2020 Quebec (excluding National Capital Region) 38 39 20 0 0 0 3 79 0 31
2019 National Capital Region 55 17 14 7 7 0 0 72 14 454
2019 Ontario (excluding National Capital Region) 65 15 0 10 5 5 0 84 16 20
2019 Quebec (excluding National Capital Region) 50 25 20 0 5 0 0 75 5 20
2017 National Capital Region 57 19 13 5 4 0 2 78 10 293

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 48 31 14 5 2 0 0 79 7 485
2020 Ontario (excluding National Capital Region) 59 28 13 0 0 0 0 87 0 25
2020 Quebec (excluding National Capital Region) 44 36 10 6 3 0 0 80 10 31

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 76 14 4 1 1 1 3 94 2 484
2020 Ontario (excluding National Capital Region) 87 8 0 0 0 0 4 100 0 25
2020 Quebec (excluding National Capital Region) 67 20 7 3 0 0 3 90 3 31
2019 National Capital Region 75 10 6 2 2 1 3 90 4 452
2019 Ontario (excluding National Capital Region) 74 16 0 5 0 5 0 94 6 19
2019 Quebec (excluding National Capital Region) 80 10 0 5 0 0 5 95 5 20

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 82 7 3 3 2 0 4 92 5 484
2020 Ontario (excluding National Capital Region) 79 4 0 4 0 4 8 95 5 25
2020 Quebec (excluding National Capital Region) 84 10 0 3 0 0 3 97 3 31
2019 National Capital Region 77 9 3 4 4 0 2 88 8 453
2019 Ontario (excluding National Capital Region) 89 5 5 0 0 0 0 95 0 19
2019 Quebec (excluding National Capital Region) 69 15 5 0 5 5 0 89 5 20
2017 National Capital Region 72 11 4 3 5 1 4 88 8 291

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 75 14 7 2 0 0 2 91 2 483
2020 Ontario (excluding National Capital Region) 79 8 9 0 0 0 4 91 0 25
2020 Quebec (excluding National Capital Region) 74 13 10 0 3 0 0 87 3 31
2019 National Capital Region 63 20 9 3 3 0 1 85 7 452
2019 Ontario (excluding National Capital Region) 80 10 5 0 0 5 0 95 0 20
2019 Quebec (excluding National Capital Region) 54 25 10 5 5 0 0 79 10 20
2017 National Capital Region 59 21 11 3 2 1 3 83 5 293

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 67 16 7 4 4 0 2 85 8 483
2020 Ontario (excluding National Capital Region) 75 9 8 4 0 0 4 87 4 25
2020 Quebec (excluding National Capital Region) 67 23 6 0 3 0 0 90 3 30
2019 National Capital Region 63 16 9 5 5 0 2 80 10 451
2019 Ontario (excluding National Capital Region) 65 19 5 5 0 5 0 89 5 20
2019 Quebec (excluding National Capital Region) 49 20 26 0 5 0 0 69 5 20
2017 National Capital Region 58 19 11 4 5 0 3 79 9 292

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 70 10 3 1 1 0 15 95 1 485
2020 Ontario (excluding National Capital Region) 75 4 4 0 0 0 17 95 0 25
2020 Quebec (excluding National Capital Region) 72 9 0 3 0 0 15 96 4 31
2019 National Capital Region 61 10 6 2 1 0 20 89 4 449
2019 Ontario (excluding National Capital Region) 80 0 5 0 0 10 5 94 0 20
2019 Quebec (excluding National Capital Region) 50 35 0 0 5 0 10 94 6 20
2017 National Capital Region 55 9 7 2 1 1 24 86 5 292

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 79 13 4 1 0 0 3 95 2 485
2020 Ontario (excluding National Capital Region) 79 8 4 0 0 4 4 95 0 25
2020 Quebec (excluding National Capital Region) 66 20 3 7 3 0 0 86 10 30
2019 National Capital Region 71 16 5 3 1 0 5 91 3 453
2019 Ontario (excluding National Capital Region) 81 14 0 0 0 5 0 100 0 20
2019 Quebec (excluding National Capital Region) 50 10 24 10 5 0 0 60 15 20
2017 National Capital Region 73 13 5 1 1 1 8 93 1 292

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 77 13 5 2 2 0 1 91 4 488
2020 Ontario (excluding National Capital Region) 55 17 13 4 4 0 8 78 8 25
2020 Quebec (excluding National Capital Region) 42 26 17 7 7 0 3 70 13 31
2019 National Capital Region 79 9 5 2 2 0 3 90 4 451
2019 Ontario (excluding National Capital Region) 76 19 0 0 0 5 0 100 0 20
2019 Quebec (excluding National Capital Region) 36 10 24 0 30 0 0 46 30 20
2017 National Capital Region 70 12 5 3 2 0 8 90 5 293

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 45 29 17 7 3 0 1 74 10 488
2020 Ontario (excluding National Capital Region) 51 17 12 8 4 4 4 74 13 25
2020 Quebec (excluding National Capital Region) 38 53 6 3 0 0 0 91 3 31
2019 National Capital Region 56 25 12 4 2 0 1 82 6 453
2019 Ontario (excluding National Capital Region) 60 25 10 5 0 0 0 85 5 20
2019 Quebec (excluding National Capital Region) 60 24 10 0 5 0 0 85 5 20
2017 National Capital Region 54 22 11 4 4 1 4 80 8 293

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 29 37 23 7 3 0 0 66 11 489
2020 Ontario (excluding National Capital Region) 35 37 8 17 0 0 4 74 17 25
2020 Quebec (excluding National Capital Region) 16 42 39 0 0 0 3 60 0 31

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 9 26 37 22 6 0 0 35 28 487
2020 Ontario (excluding National Capital Region) 12 35 45 8 0 0 0 47 8 25
2020 Quebec (excluding National Capital Region) 9 20 51 16 3 0 0 29 19 31
2019 National Capital Region 13 30 38 14 5 0 0 43 19 455
2019 Ontario (excluding National Capital Region) 20 40 35 5 0 0 0 60 5 20
2019 Quebec (excluding National Capital Region) 10 15 40 35 0 0 0 24 35 20
2017 National Capital Region 8 25 42 17 8 0 0 33 25 293

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 16 27 35 15 7 0 0 22 43 488
2020 Ontario (excluding National Capital Region) 0 20 40 28 11 0 0 39 20 25
2020 Quebec (excluding National Capital Region) 6 20 54 16 0 0 3 17 27 31
2019 National Capital Region 11 17 42 19 10 0 0 29 29 452
2019 Ontario (excluding National Capital Region) 0 16 42 32 10 0 0 42 16 19
2019 Quebec (excluding National Capital Region) 5 21 50 14 10 0 0 24 26 20
2017 National Capital Region 12 23 37 18 8 0 0 27 36 293
Top of page

Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 36 45 18 2 56 44 489
2020 Ontario (excluding National Capital Region) 21 48 23 8 70 30 25
2020 Quebec (excluding National Capital Region) 42 38 20 0 47 53 31

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 34 66 174
2020 Quebec (excluding National Capital Region) 30 70 13

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 37 20 14 10 8 1 10 64 21 488
2020 Ontario (excluding National Capital Region) 44 8 12 9 4 4 20 68 16 25
2020 Quebec (excluding National Capital Region) 42 13 16 16 6 0 7 59 24 31
2019 National Capital Region 42 18 14 10 11 1 4 63 22 446
2019 Ontario (excluding National Capital Region) 65 10 10 10 0 0 5 79 10 20
2019 Quebec (excluding National Capital Region) 25 35 0 10 10 0 20 75 25 20

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 16 16 14 21 28 2 4 34 51 174
2020 Quebec (excluding National Capital Region) 8 15 7 24 47 0 0 23 70 13

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 10 12 16 21 36 2 4 23 61 173
2020 Quebec (excluding National Capital Region) 8 7 7 31 47 0 0 15 78 13
Date modified: