2020 Public Service Employee Survey Results by Theme for Infrastructure Canada by Question 110. What is your first official language?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 40 9 9 4 0 0 78 12 322
2020 First official language - French 39 40 12 7 1 0 0 80 8 219
2019 First official language - English 44 36 8 8 4 0 0 80 12 289
2019 First official language - French 37 44 8 6 5 0 0 81 11 203
2018 First official language - English 36 39 9 11 6 0 0 75 17 179
2018 First official language - French 35 41 11 6 7 0 0 76 13 130
2017 First official language - English 32 41 14 8 4 0 0 74 12 176
2017 First official language - French 37 46 5 4 7 0 0 83 12 137
2014 First official language - English 31 47 9 7 6 0 0 78 13 165
2014 First official language - French 30 43 13 7 7 0 0 74 14 134

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 45 36 8 7 4 0 0 81 11 326
2020 First official language - French 41 37 10 7 4 0 0 78 11 221
2019 First official language - English 47 33 8 7 5 0 0 80 12 293
2019 First official language - French 36 42 9 9 5 0 0 78 13 201
2018 First official language - English 33 37 7 15 7 1 0 70 22 181
2018 First official language - French 37 33 15 11 4 0 0 70 14 131
2017 First official language - English 32 39 10 8 11 0 0 71 19 175
2017 First official language - French 29 41 15 10 6 0 0 70 16 137

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 50 34 12 2 2 0 0 84 4 325
2020 First official language - French 51 32 12 3 1 0 0 84 4 218
2019 First official language - English 53 30 11 2 2 1 0 85 4 292
2019 First official language - French 45 41 9 4 2 0 0 86 6 200
2018 First official language - English 46 35 11 3 4 1 0 82 7 180
2018 First official language - French 52 32 9 5 2 0 0 84 7 130
2017 First official language - English 50 39 6 5 1 0 0 89 5 176
2017 First official language - French 45 41 7 3 3 0 0 87 6 136
2014 First official language - English 59 28 9 2 2 0 0 87 5 165
2014 First official language - French 55 31 12 1 1 0 0 86 3 134

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 43 36 11 6 3 0 0 80 9 326
2020 First official language - French 45 36 13 5 1 0 0 81 6 217
2019 First official language - English 51 30 9 5 4 1 0 82 9 292
2019 First official language - French 42 43 5 5 4 0 0 86 9 202
2018 First official language - English 38 34 12 10 5 0 0 72 16 181
2018 First official language - French 38 38 12 8 4 0 0 76 12 131
2017 First official language - English 35 39 16 8 3 0 0 74 10 176
2017 First official language - French 38 40 7 8 5 1 0 79 13 135
2014 First official language - English 42 39 10 6 3 0 0 81 9 165
2014 First official language - French 33 45 14 3 5 0 0 78 8 134

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 28 11 9 4 2 0 75 14 325
2020 First official language - French 47 27 16 8 2 0 0 74 10 220
2019 First official language - English 45 30 9 9 6 1 0 76 15 293
2019 First official language - French 38 37 14 6 5 1 0 75 11 203
2018 First official language - English 29 32 20 9 9 2 0 62 18 182
2018 First official language - French 33 34 20 8 4 1 0 68 13 131
2017 First official language - English 40 28 11 11 9 1 0 68 20 174
2017 First official language - French 39 30 17 9 4 1 0 69 13 137
2014 First official language - English 43 35 11 7 4 0 0 78 11 165
2014 First official language - French 37 36 15 7 5 1 0 73 12 135

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 45 30 13 7 4 0 0 76 11 324
2020 First official language - French 44 32 15 7 2 0 0 76 9 219
2019 First official language - English 47 29 9 9 5 1 0 77 13 292
2019 First official language - French 39 39 11 6 4 0 0 78 11 200
2018 First official language - English 32 33 18 8 7 1 0 65 16 180
2018 First official language - French 34 32 18 11 4 1 0 67 16 130
2017 First official language - English 36 36 10 10 9 1 0 72 18 175
2017 First official language - French 39 37 13 6 4 1 0 76 10 136
2014 First official language - English 42 38 9 9 2 0 0 79 12 165
2014 First official language - French 34 39 14 6 5 2 0 74 11 135

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 37 22 19 12 7 3 1 61 19 326
2020 First official language - French 40 26 17 9 5 1 1 68 15 220
2019 First official language - English 38 24 15 9 10 4 0 65 20 293
2019 First official language - French 36 30 15 10 9 1 0 67 18 201
2018 First official language - English 23 26 18 20 12 3 0 50 32 181
2018 First official language - French 33 23 19 11 11 2 0 57 23 131
2017 First official language - English 29 23 17 15 14 2 0 54 29 176
2017 First official language - French 32 25 15 16 9 3 0 58 26 137
2014 First official language - English 35 24 18 12 9 2 1 60 22 165
2014 First official language - French 32 24 12 17 9 5 1 59 28 134
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 58 26 10 4 0 0 2 86 4 324
2020 First official language - French 60 24 11 0 1 1 3 86 2 221
2019 First official language - English 63 19 10 3 1 2 2 85 4 293
2019 First official language - French 61 25 11 1 1 0 0 87 2 203

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 56 31 6 4 2 1 0 88 6 323
2020 First official language - French 53 32 8 5 1 0 0 86 7 221
2019 First official language - English 56 20 10 8 3 2 1 79 11 292
2019 First official language - French 56 31 6 2 5 1 0 87 7 203
2018 First official language - English 45 31 9 7 6 1 1 78 13 181
2018 First official language - French 44 31 11 8 5 1 1 76 13 130
2017 First official language - English 51 29 10 7 4 0 0 80 10 176
2017 First official language - French 49 30 7 7 5 1 1 81 12 136
2014 First official language - English 57 24 9 5 4 1 1 82 10 165
2014 First official language - French 46 34 9 6 4 1 0 81 10 135

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 61 26 6 4 3 0 0 87 7 327
2020 First official language - French 58 28 8 4 2 0 0 86 6 221
2019 First official language - English 61 21 9 5 3 1 0 82 9 292
2019 First official language - French 52 34 7 3 3 1 0 86 7 203
2018 First official language - English 50 24 8 7 9 1 1 75 17 182
2018 First official language - French 50 26 10 6 7 2 0 77 13 131
2017 First official language - English 57 21 9 8 5 0 0 78 13 176
2017 First official language - French 51 26 10 6 6 1 1 78 12 137
2014 First official language - English 55 28 8 6 3 0 1 83 9 165
2014 First official language - French 49 29 13 2 6 1 0 79 8 135

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 43 30 12 5 3 7 0 79 9 327
2020 First official language - French 37 38 14 4 1 6 0 80 5 221
2019 First official language - English 45 32 10 6 2 4 0 81 9 292
2019 First official language - French 36 42 11 4 3 5 0 81 7 201
2018 First official language - English 33 34 17 9 2 5 0 71 12 180
2018 First official language - French 33 32 12 13 4 6 0 69 18 131
2017 First official language - English 29 35 15 10 7 3 0 67 18 176
2017 First official language - French 33 38 17 7 3 2 1 73 10 137
2014 First official language - English 30 39 13 7 5 5 1 74 13 165
2014 First official language - French 24 38 16 9 5 8 0 67 15 135

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 37 34 14 10 3 2 0 72 14 327
2020 First official language - French 37 39 15 5 2 2 0 77 7 221
2019 First official language - English 40 35 9 11 2 3 0 78 13 290
2019 First official language - French 34 42 13 4 6 1 0 77 10 202
2018 First official language - English 31 27 18 16 6 3 0 59 22 180
2018 First official language - French 30 33 18 14 4 1 0 64 18 131
2017 First official language - English 28 28 15 14 12 2 1 58 26 176
2017 First official language - French 29 39 17 11 3 1 1 68 14 137
2014 First official language - English 29 37 15 11 7 1 1 66 18 164
2014 First official language - French 23 39 22 10 4 3 0 63 14 135

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 27 38 13 12 6 3 0 67 19 323
2020 First official language - French 30 32 23 10 1 4 0 64 12 220
2019 First official language - English 30 33 14 15 3 5 0 67 19 292
2019 First official language - French 28 40 18 5 6 3 0 71 11 199
2018 First official language - English 21 28 22 17 9 3 0 51 27 177
2018 First official language - French 23 33 23 14 6 2 0 57 20 131
2017 First official language - English 22 28 18 19 11 2 1 51 30 176
2017 First official language - French 21 38 25 10 5 1 1 60 15 137
2014 First official language - English 18 41 14 17 9 1 1 60 26 165
2014 First official language - French 19 41 21 12 2 5 0 63 15 135

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 25 41 10 15 7 1 0 67 22 326
2020 First official language - French 31 42 14 10 1 2 0 75 11 221
2019 First official language - English 28 37 15 10 6 3 0 67 17 292
2019 First official language - French 26 46 12 11 5 1 0 73 16 201
2018 First official language - English 18 39 14 18 10 1 0 58 28 180
2018 First official language - French 20 40 15 17 7 1 0 60 25 131
2017 First official language - English 22 36 19 15 6 2 0 59 22 176
2017 First official language - French 27 42 20 7 3 1 1 70 10 137
2014 First official language - English 22 33 14 16 10 4 1 58 28 164
2014 First official language - French 20 34 23 18 4 2 0 55 22 135
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 44 34 9 10 2 0 0 79 12 327
2020 First official language - French 43 34 14 7 2 0 0 77 10 221
2019 First official language - English 45 36 5 8 5 1 1 82 13 292
2019 First official language - French 42 33 13 8 4 0 0 75 12 202
2018 First official language - English 32 36 13 12 5 2 0 69 18 181
2018 First official language - French 34 33 15 12 6 0 0 67 18 131
2017 First official language - English 31 32 14 12 10 0 1 64 22 176
2017 First official language - French 26 40 14 13 7 0 1 66 20 137
2014 First official language - English 33 41 12 7 6 1 0 74 13 165
2014 First official language - French 31 38 17 8 6 0 0 69 14 133

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 45 6 10 3 0 0 80 14 324
2020 First official language - French 35 45 10 7 3 0 0 80 10 221
2019 First official language - English 33 41 9 13 4 0 0 75 16 291
2019 First official language - French 36 40 13 9 3 0 0 76 12 200
2018 First official language - English 25 40 13 14 7 0 0 65 21 181
2018 First official language - French 25 45 11 12 7 0 0 70 19 131
2017 First official language - English 24 39 14 17 6 0 0 63 23 176
2017 First official language - French 25 43 13 14 4 0 0 68 18 137

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 49 35 8 4 3 0 0 85 7 325
2020 First official language - French 53 28 12 5 2 0 0 81 7 220
2019 First official language - English 52 26 6 10 3 2 1 81 13 293
2019 First official language - French 48 33 9 5 3 1 1 82 8 203
2018 First official language - English 40 28 10 11 9 1 1 70 20 182
2018 First official language - French 41 32 12 11 4 1 0 73 15 131
2017 First official language - English 44 32 8 9 6 1 0 76 16 176
2017 First official language - French 34 42 10 5 7 1 1 77 13 137
2014 First official language - English 46 34 10 6 3 1 1 81 9 165
2014 First official language - French 37 38 13 6 3 2 0 77 10 135

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 40 12 9 2 0 1 76 12 326
2020 First official language - French 40 37 13 8 0 1 1 78 9 220
2019 First official language - English 35 38 10 14 2 0 0 74 16 292
2019 First official language - French 32 40 15 8 3 0 1 73 12 203
2018 First official language - English 19 48 11 18 3 2 0 67 21 182
2018 First official language - French 31 40 14 10 5 0 0 71 16 131
2017 First official language - English 33 33 12 13 8 0 1 67 21 176
2017 First official language - French 34 34 14 15 2 0 1 68 17 136
2014 First official language - English 39 43 8 8 2 0 0 83 9 165
2014 First official language - French 34 36 15 7 4 1 2 73 12 134

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 59 23 9 4 2 2 0 84 7 325
2020 First official language - French 53 23 12 5 3 2 3 79 8 221

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 27 37 14 12 6 4 0 67 19 326
2020 First official language - French 35 35 18 7 2 3 0 72 9 220
2019 First official language - English 31 36 15 12 5 2 1 68 17 292
2019 First official language - French 32 35 18 9 3 3 0 69 12 202
2018 First official language - English 20 28 19 19 11 4 0 49 31 180
2018 First official language - French 25 29 23 16 6 2 0 55 22 130
2017 First official language - English 29 28 11 15 11 5 0 60 28 175
2017 First official language - French 31 38 17 6 3 5 0 73 10 137
2014 First official language - English 33 39 12 9 5 1 0 73 15 165
2014 First official language - French 32 32 23 6 4 3 1 67 10 135

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 25 31 13 15 10 4 2 60 27 325
2020 First official language - French 28 24 19 15 7 3 4 56 23 221
2019 First official language - English 32 27 12 12 11 4 2 63 24 293
2019 First official language - French 26 32 12 15 8 4 3 62 25 202
2018 First official language - English 17 28 12 23 16 3 1 47 41 182
2018 First official language - French 26 27 19 13 12 1 3 55 26 131
2017 First official language - English 21 25 12 16 20 5 1 49 39 176
2017 First official language - French 20 27 17 13 15 6 1 51 30 137
2014 First official language - English 26 22 16 21 11 1 3 50 33 165
2014 First official language - French 13 25 16 22 18 4 2 40 42 135

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 23 12 9 7 1 2 72 16 326
2020 First official language - French 45 23 19 7 2 0 3 71 10 221
2019 First official language - English 48 24 13 6 5 2 2 75 11 293
2019 First official language - French 50 24 13 8 2 0 3 75 11 203

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 48 26 14 5 4 1 2 76 9 327
2020 First official language - French 55 23 12 4 1 0 4 81 6 220
2019 First official language - English 52 22 15 5 2 2 2 77 7 292
2019 First official language - French 53 27 9 5 1 2 3 84 7 203

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 81 7 4 2 0 3 3 93 2 327
2020 First official language - French 79 7 5 1 2 2 5 91 4 219
2019 First official language - English 81 6 3 1 2 3 2 92 4 292
2019 First official language - French 83 5 3 1 2 3 4 94 3 202

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 79 9 3 1 1 1 5 94 2 325
2020 First official language - French 77 10 2 2 0 1 8 95 3 221
2019 First official language - English 83 5 4 1 1 2 4 93 2 292
2019 First official language - French 84 5 0 2 1 2 6 97 3 200

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 36 41 11 10 3 0 0 77 13 323
2020 First official language - French 42 38 11 7 2 0 0 80 9 220
2019 First official language - English 42 36 9 8 4 1 1 78 13 293
2019 First official language - French 41 38 9 7 4 0 0 79 12 200
2018 First official language - English 34 37 8 14 7 1 0 71 21 180
2018 First official language - French 37 34 17 9 3 0 0 71 12 130
2017 First official language - English 37 38 11 10 4 0 0 75 14 176
2017 First official language - French 36 40 12 6 5 1 0 77 11 136
2014 First official language - English 36 41 11 8 3 2 0 79 11 165
2014 First official language - French 27 45 12 10 5 0 0 73 15 134

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 40 40 11 7 2 0 0 80 9 325
2020 First official language - French 45 34 14 5 2 0 0 79 7 220
2019 First official language - English 44 31 10 9 4 1 0 76 14 291
2019 First official language - French 42 37 12 6 2 0 0 80 8 202
2018 First official language - English 31 33 15 12 7 1 0 65 19 180
2018 First official language - French 40 25 20 9 6 0 0 65 15 130
2017 First official language - English 40 36 10 9 5 0 0 76 15 176
2017 First official language - French 33 38 16 8 5 0 0 71 13 136
2014 First official language - English 39 37 11 9 3 1 0 76 12 165
2014 First official language - French 32 44 12 6 6 0 0 76 12 134

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 40 9 10 3 0 0 78 13 322
2020 First official language - French 38 44 10 6 1 0 1 82 7 219
2019 First official language - English 44 36 9 7 3 1 1 81 10 290
2019 First official language - French 34 44 14 6 2 0 0 78 8 200
2018 First official language - English 29 27 22 13 7 2 0 57 21 181
2018 First official language - French 34 34 21 6 4 0 1 68 11 130
2017 First official language - English 40 30 12 12 5 0 0 71 17 176
2017 First official language - French 32 43 12 6 6 0 0 75 12 136
2014 First official language - English 43 40 7 7 2 0 0 83 10 165
2014 First official language - French 36 41 17 2 3 1 0 78 5 133

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 28 48 10 9 2 2 0 78 12 326
2020 First official language - French 36 39 16 7 0 1 0 76 8 220
2019 First official language - English 28 46 13 8 3 2 0 76 11 293
2019 First official language - French 29 40 18 7 3 4 0 72 10 201
2018 First official language - English 21 41 21 11 4 2 0 63 16 182
2018 First official language - French 24 39 22 7 6 2 1 65 13 131
2017 First official language - English 27 35 16 11 7 3 0 65 19 176
2017 First official language - French 24 44 21 7 3 1 0 69 10 136

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 35 32 11 15 7 0 0 67 22 324
2020 First official language - French 39 36 8 10 6 0 1 75 16 221
2019 First official language - English 46 26 10 12 6 1 0 72 17 293
2019 First official language - French 44 29 12 10 4 0 1 74 14 203
2018 First official language - English 37 36 8 15 4 0 0 73 19 181
2018 First official language - French 38 31 16 9 4 1 1 70 14 130
2017 First official language - English 41 33 6 14 6 0 0 74 20 175
2017 First official language - French 38 33 13 12 3 0 0 71 16 137
2014 First official language - English 43 33 9 9 4 1 0 77 13 164
2014 First official language - French 39 35 7 11 7 0 0 74 18 134

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 22 27 25 12 14 0 0 48 26 326
2020 First official language - French 26 27 24 13 10 0 0 53 24 221
2019 First official language - English 29 32 18 9 9 1 0 62 19 291
2019 First official language - French 28 31 22 13 6 0 1 59 19 203
2018 First official language - English 25 26 26 10 13 0 0 51 23 182
2018 First official language - French 25 29 19 15 11 0 0 54 26 132
2017 First official language - English 29 33 23 8 7 0 0 62 15 176
2017 First official language - French 26 38 20 10 5 1 0 64 15 137
2014 First official language - English 43 25 16 11 5 0 1 69 15 165
2014 First official language - French 32 35 17 7 8 0 0 67 15 134

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 36 64 326
2020 First official language - French 40 60 219

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 49 18 9 2 2 5 15 84 5 327
2020 First official language - French 58 26 6 1 1 2 6 91 2 221

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 First official language - English 36 25 39 326
2020 First official language - French 32 26 42 221
2019 First official language - English 39 24 37 293
2019 First official language - French 35 29 36 203
2018 First official language - English 46 18 36 181
2018 First official language - French 42 23 35 131
2017 First official language - English 49 22 29 176
2017 First official language - French 42 28 30 137
2014 First official language - English 40 20 40 165
2014 First official language - French 43 23 34 135

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 First official language - English 3 17 57 7 10 6 118
2020 First official language - French 6 17 59 3 5 10 70
2019 First official language - English 2 16 59 9 10 4 114
2019 First official language - French 11 18 55 0 6 10 71
2018 First official language - English 4 12 69 3 4 8 85
2018 First official language - French 10 33 45 2 9 2 54
2017 First official language - English 3 13 68 3 5 8 86
2017 First official language - French 8 14 66 7 4 2 61
2014 First official language - English 6 20 55 14 9999 6 67
2014 First official language - French 0 9 76 5 9999 10 57
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 53 34 6 6 1 0 0 87 7 324
2020 First official language - French 47 41 6 4 0 0 0 89 5 220
2019 First official language - English 54 34 5 4 2 0 0 89 6 292
2019 First official language - French 53 33 8 3 2 1 0 87 5 200
2018 First official language - English 51 38 6 3 1 0 0 89 4 180
2018 First official language - French 50 39 4 4 1 1 1 91 6 131
2017 First official language - English 47 42 4 4 2 0 1 90 6 176
2017 First official language - French 47 35 10 5 2 0 0 82 8 136
2014 First official language - English 55 31 10 3 2 0 0 86 5 165
2014 First official language - French 39 44 13 2 1 1 0 83 4 134

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 33 43 12 9 2 1 0 76 11 327
2020 First official language - French 32 42 16 7 3 1 0 74 10 221
2019 First official language - English 35 43 11 8 3 1 0 78 11 293
2019 First official language - French 30 45 15 7 1 2 0 77 8 203
2018 First official language - English 25 49 10 14 1 1 0 75 16 180
2018 First official language - French 33 40 19 6 1 1 0 74 7 131
2017 First official language - English 30 47 11 9 2 1 0 78 11 175
2017 First official language - French 33 47 13 5 1 0 1 81 6 137
2014 First official language - English 32 41 12 10 3 1 1 74 14 165
2014 First official language - French 29 45 15 5 3 3 0 76 8 135

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 15 32 33 14 6 1 0 20 47 326
2020 First official language - French 19 34 29 11 7 0 0 18 53 220
2019 First official language - English 11 28 33 19 6 1 0 26 40 292
2019 First official language - French 16 31 31 15 5 0 1 20 48 203
2018 First official language - English 12 35 32 15 4 1 1 19 48 181
2018 First official language - French 15 29 33 16 6 0 1 22 45 129
2017 First official language - English 16 17 40 17 4 1 4 22 35 175
2017 First official language - French 11 31 32 16 6 1 3 23 44 137
2014 First official language - English 12 13 47 17 8 2 1 26 26 165
2014 First official language - French 10 28 33 21 7 0 2 28 38 134

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 10 14 25 33 14 3 0 49 25 326
2020 First official language - French 8 20 26 21 20 4 2 43 29 220
2019 First official language - English 10 16 30 25 14 3 1 41 28 292
2019 First official language - French 10 24 30 19 11 4 1 31 37 203
2018 First official language - English 21 29 24 12 9 4 2 22 52 182
2018 First official language - French 14 37 25 15 7 1 1 22 53 129
2017 First official language - English 17 24 27 17 9 2 4 28 44 176
2017 First official language - French 8 29 30 13 13 3 5 28 39 136
2014 First official language - English 9 13 38 20 15 3 2 37 23 165
2014 First official language - French 7 21 30 25 14 1 2 41 28 134

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 9 20 37 22 10 2 0 32 30 326
2020 First official language - French 7 21 38 19 10 3 2 31 30 218
2019 First official language - English 10 22 26 26 13 1 1 39 34 292
2019 First official language - French 14 19 31 22 11 1 2 33 35 203
2018 First official language - English 12 21 35 22 6 3 2 29 35 181
2018 First official language - French 13 24 35 13 12 3 0 25 38 129
2017 First official language - English 15 20 35 20 5 1 5 26 37 175
2017 First official language - French 10 26 30 22 10 0 2 33 37 137
2014 First official language - English 17 25 35 13 7 2 2 21 43 165
2014 First official language - French 15 36 31 10 8 0 0 18 50 134

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 21 25 33 15 6 0 0 21 46 325
2020 First official language - French 21 24 33 13 8 0 2 21 46 221
2019 First official language - English 16 26 30 20 7 1 1 27 42 292
2019 First official language - French 16 28 31 16 8 1 0 24 44 203
2018 First official language - English 17 25 35 17 5 2 0 22 43 180
2018 First official language - French 18 31 31 11 7 0 1 18 50 129
2017 First official language - English 13 28 23 18 14 0 4 34 42 170
2017 First official language - French 10 28 36 17 7 0 2 24 39 137
2014 First official language - English 9 20 35 24 10 2 1 34 30 163
2014 First official language - French 11 22 36 23 7 0 1 30 34 133

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 20 25 24 19 10 1 1 30 46 326
2020 First official language - French 17 23 29 14 14 1 2 29 42 221
2019 First official language - English 16 19 29 19 11 3 2 32 37 291
2019 First official language - French 12 25 29 18 14 0 3 33 38 203
2018 First official language - English 26 25 27 13 6 2 2 20 52 181
2018 First official language - French 14 32 27 15 6 2 3 22 49 129
2017 First official language - English 24 19 21 21 7 1 7 30 47 175
2017 First official language - French 14 27 33 12 9 1 3 22 43 136
2014 First official language - English 10 23 30 22 11 2 1 34 34 164
2014 First official language - French 19 21 28 19 9 1 3 30 41 134

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 10 13 28 27 17 3 1 47 24 324
2020 First official language - French 6 17 29 29 11 5 3 43 25 221
2019 First official language - English 13 19 31 22 9 3 2 33 34 292
2019 First official language - French 16 24 24 20 9 4 2 31 43 203
2018 First official language - English 34 30 19 8 3 1 4 12 67 179
2018 First official language - French 28 29 25 8 4 3 2 13 60 129
2017 First official language - English 27 23 23 11 7 2 6 19 55 174
2017 First official language - French 29 34 19 8 7 1 3 15 65 137
2014 First official language - English 7 15 32 25 14 3 4 42 24 164
2014 First official language - French 8 22 28 21 14 2 4 38 32 134

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 10 19 34 23 12 2 0 35 30 324
2020 First official language - French 8 18 39 19 11 1 3 32 28 218
2019 First official language - English 9 19 34 23 11 2 2 36 29 291
2019 First official language - French 9 20 38 19 10 1 3 30 30 203
2018 First official language - English 11 26 37 20 3 2 2 24 38 181
2018 First official language - French 12 33 25 15 11 3 1 27 47 129
2017 First official language - English 16 19 32 20 4 2 6 27 38 175
2017 First official language - French 8 25 38 18 7 2 1 26 35 136
2014 First official language - English 17 20 30 18 11 2 1 30 39 165
2014 First official language - French 12 17 46 15 7 2 1 23 30 134

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 4 10 31 33 21 0 0 55 15 324
2020 First official language - French 3 7 31 33 22 2 2 57 10 221
2019 First official language - English 3 7 24 35 29 1 1 66 10 292
2019 First official language - French 4 7 18 39 30 1 2 71 11 203

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 21 40 12 18 6 3 0 63 25 326
2020 First official language - French 23 39 21 10 3 3 1 65 13 219
2019 First official language - English 21 38 17 16 5 3 0 60 22 288
2019 First official language - French 19 38 21 15 4 2 0 59 19 203

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 59 25 7 6 3 0 0 84 10 324
2020 First official language - French 67 22 6 2 2 0 1 89 4 221
2019 First official language - English 55 26 7 7 3 1 0 83 10 291
2019 First official language - French 56 29 7 4 3 1 0 85 8 203
2018 First official language - English 46 27 10 11 4 1 0 74 16 181
2018 First official language - French 54 28 6 7 4 1 1 83 11 131
2017 First official language - English 50 31 8 9 2 2 0 82 10 176
2017 First official language - French 47 36 9 5 3 0 0 83 8 137
2014 First official language - English 50 27 10 7 5 0 1 78 12 165
2014 First official language - French 42 35 9 10 3 1 1 78 13 134

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 67 26 4 3 1 0 0 93 3 322
2020 First official language - French 69 22 4 2 1 0 1 92 4 219
2019 First official language - English 64 25 4 4 2 1 0 90 6 292
2019 First official language - French 61 28 5 4 2 0 0 89 6 202
2018 First official language - English 53 32 7 6 2 0 0 85 8 179
2018 First official language - French 58 30 3 7 2 0 0 88 9 131
2017 First official language - English 49 32 8 9 2 0 0 81 11 175
2017 First official language - French 51 39 4 4 2 0 0 90 6 137
2014 First official language - English 57 28 7 6 2 0 0 85 8 165
2014 First official language - French 45 41 7 4 2 0 1 87 6 135

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 60 30 6 3 1 1 0 90 4 319
2020 First official language - French 59 30 6 1 3 1 0 90 4 219
2019 First official language - English 57 30 4 5 2 1 0 89 7 292
2019 First official language - French 51 35 8 3 3 0 1 87 6 202
2018 First official language - English 48 35 8 5 3 1 0 84 8 180
2018 First official language - French 46 36 9 6 3 0 0 81 9 132

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 39 40 10 8 1 2 0 80 9 324
2020 First official language - French 47 34 13 4 1 1 0 82 5 220
2019 First official language - English 36 44 8 6 3 2 0 82 9 292
2019 First official language - French 41 36 13 6 1 2 0 79 7 202
2018 First official language - English 38 40 11 7 1 3 0 80 9 182
2018 First official language - French 39 42 12 4 2 1 0 82 6 131
2017 First official language - English 44 34 10 6 2 3 1 81 8 175
2017 First official language - French 46 42 6 3 1 3 0 90 4 137
2014 First official language - English 54 27 11 3 3 1 1 83 6 165
2014 First official language - French 44 34 12 5 3 2 0 80 8 135

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 39 36 12 3 1 8 0 82 5 327
2020 First official language - French 46 36 12 2 1 3 0 84 3 221
2019 First official language - English 42 32 15 5 2 3 0 76 8 290
2019 First official language - French 45 35 13 4 0 3 0 82 4 202
2018 First official language - English 37 45 8 3 1 5 0 87 5 181
2018 First official language - French 41 34 17 4 1 4 0 78 5 128
2017 First official language - English 42 34 11 3 3 6 0 82 6 175
2017 First official language - French 49 34 10 1 1 4 1 87 3 136
2014 First official language - English 57 25 10 1 3 4 1 85 5 165
2014 First official language - French 48 35 12 1 1 3 0 85 3 135

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 58 30 6 4 1 0 0 89 5 326
2020 First official language - French 59 34 4 2 0 0 0 93 2 219
2019 First official language - English 56 32 6 4 2 1 0 89 5 292
2019 First official language - French 49 42 5 2 1 1 0 92 4 203
2018 First official language - English 43 38 9 6 3 1 0 82 9 182
2018 First official language - French 48 40 6 4 2 0 0 88 6 131
2017 First official language - English 48 36 9 4 3 1 0 84 7 176
2017 First official language - French 49 41 8 1 1 0 0 90 2 137
2014 First official language - English 62 28 6 3 2 0 0 90 5 164
2014 First official language - French 54 31 9 3 3 0 0 85 6 135

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 57 22 8 2 2 5 4 86 5 326
2020 First official language - French 57 22 9 2 2 5 2 85 5 221

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 31 17 4 1 12 1 74 6 325
2020 First official language - French 37 33 19 4 1 6 0 75 5 221

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 29 10 5 2 4 4 81 8 324
2020 First official language - French 45 29 10 6 3 4 2 79 10 218

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 37 30 15 4 3 6 4 74 9 325
2020 First official language - French 38 28 10 4 3 9 9 79 8 221
2019 First official language - English 36 27 14 7 4 6 5 71 13 292
2019 First official language - French 35 32 13 5 5 5 6 75 11 203
2018 First official language - English 22 29 19 12 5 7 6 58 20 181
2018 First official language - French 30 38 9 7 4 6 7 78 13 132
2017 First official language - English 32 22 17 10 7 7 5 61 19 175
2017 First official language - French 30 29 13 8 4 6 9 70 15 137
2014 First official language - English 42 24 11 11 4 2 5 71 16 165
2014 First official language - French 29 31 14 10 6 5 5 67 17 134

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 33 34 15 8 5 3 2 71 13 326
2020 First official language - French 37 31 13 9 6 3 2 71 15 221
2019 First official language - English 33 33 11 12 4 5 2 72 17 292
2019 First official language - French 36 33 18 6 5 2 1 70 11 203
2018 First official language - English 26 30 13 22 5 3 1 59 28 182
2018 First official language - French 28 40 9 15 6 3 1 70 21 131
2017 First official language - English 32 25 13 16 9 2 2 60 26 176
2017 First official language - French 30 42 7 13 2 3 2 76 16 137
2014 First official language - English 41 34 10 5 6 3 1 78 11 165
2014 First official language - French 33 41 9 7 5 3 1 78 12 135

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 35 36 19 6 2 2 0 73 8 323
2020 First official language - French 35 35 21 6 2 2 0 71 8 221
2019 First official language - English 34 34 20 8 2 2 0 70 10 291
2019 First official language - French 31 36 22 5 4 2 0 69 8 202
2018 First official language - English 20 37 26 12 2 3 0 59 14 176
2018 First official language - French 28 36 25 8 4 0 0 64 12 131

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 23 23 17 10 8 17 2 57 22 327
2020 First official language - French 21 25 19 8 7 16 4 57 19 221
2019 First official language - English 22 22 17 11 11 12 5 53 26 292
2019 First official language - French 22 24 17 10 8 13 5 57 22 203
2018 First official language - English 13 22 20 18 14 11 2 41 37 182
2018 First official language - French 17 22 23 12 10 13 4 47 26 130
2017 First official language - English 18 15 16 14 16 14 6 42 38 176
2017 First official language - French 15 19 20 12 11 17 7 44 29 137
2014 First official language - English 17 17 18 16 13 15 4 42 36 165
2014 First official language - French 9 26 13 16 14 18 4 45 39 135

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 54 37 1 6 2 0 0 91 8 326
2020 First official language - French 60 31 3 3 2 0 0 92 5 219

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 37 43 6 10 3 0 1 82 12 326
2020 First official language - French 47 36 9 7 1 0 0 83 8 221
2019 First official language - English 45 28 6 14 7 0 0 73 21 289
2019 First official language - French 37 38 5 13 7 0 0 75 20 203
2017 First official language - English 51 25 5 12 6 0 0 76 18 176
2017 First official language - French 44 37 8 7 4 0 0 81 11 136
2014 First official language - English 63 23 4 8 2 0 0 86 10 165
2014 First official language - French 48 32 9 5 4 1 0 81 10 133

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 55 33 6 5 1 0 1 88 6 323
2020 First official language - French 56 30 10 2 1 0 1 87 3 217
2019 First official language - English 57 30 5 5 1 0 1 88 6 292
2019 First official language - French 52 33 9 6 1 0 0 85 6 203
2017 First official language - English 52 33 7 7 1 0 1 86 8 174
2017 First official language - French 55 32 9 3 1 0 0 86 4 137
2014 First official language - English 61 24 7 6 1 1 1 86 7 165
2014 First official language - French 45 45 5 2 2 0 0 90 5 134

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 89 9 1 0 1 0 0 99 1 323
2020 First official language - French 66 22 2 5 1 2 0 91 6 221
2017 First official language - English 86 10 2 1 0 0 1 98 1 176
2017 First official language - French 63 28 5 3 0 1 0 91 3 136
2014 First official language - English 85 11 3 0 0 1 0 97 0 165
2014 First official language - French 56 29 7 4 3 0 1 86 7 134

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 43 33 16 3 1 3 1 79 4 327
2020 First official language - French 43 31 14 7 4 0 0 75 11 221
2019 First official language - English 49 29 12 4 1 5 0 82 5 293
2019 First official language - French 48 30 15 5 2 2 0 79 6 202

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 8 92 326
2020 First official language - French 6 94 220
2019 First official language - English 11 89 292
2019 First official language - French 11 89 203
2018 First official language - English 14 86 182
2018 First official language - French 13 87 132

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 23 77 27
2020 First official language - French 43 57 14
2019 First official language - English 55 45 32
2019 First official language - French 48 52 21
2018 First official language - English 27 73 26
2018 First official language - French 47 53 17

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 59 41 32
2019 First official language - French 71 29 21
2018 First official language - English 73 27 26
2018 First official language - French 65 35 17

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 27
2020 First official language - French 0 100 14
2019 First official language - English 0 100 32
2019 First official language - French 0 100 21
2018 First official language - English 0 100 26
2018 First official language - French 0 100 17

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 0 100 26
2018 First official language - French 0 100 17

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 0 100 32
2019 First official language - French 0 100 21

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 45 55 27
2020 First official language - French 44 56 14
2019 First official language - English 25 75 32
2019 First official language - French 35 65 20
2018 First official language - English 33 67 26
2018 First official language - French 29 71 17

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 44 56 27
2020 First official language - French 36 64 14
2019 First official language - English 22 78 32
2019 First official language - French 54 46 20
2018 First official language - English 55 45 26
2018 First official language - French 33 67 17

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 32 68 27
2020 First official language - French 64 36 14
2019 First official language - English 34 66 32
2019 First official language - French 50 50 20
2018 First official language - English 49 51 26
2018 First official language - French 53 47 17

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 37 63 27
2020 First official language - French 36 64 14
2019 First official language - English 37 63 32
2019 First official language - French 56 44 20
2018 First official language - English 46 54 26
2018 First official language - French 47 53 17

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 32 68 32
2019 First official language - French 25 75 20

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 29 71 27
2020 First official language - French 35 65 14
2019 First official language - English 35 65 32
2019 First official language - French 65 35 20
2018 First official language - English 44 56 26
2018 First official language - French 53 47 17

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 19 81 32
2019 First official language - French 40 60 20
2018 First official language - English 40 60 26
2018 First official language - French 28 72 17

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 27
2020 First official language - French 0 100 14
2019 First official language - English 0 100 32
2019 First official language - French 0 100 20
2018 First official language - English 0 100 26
2018 First official language - French 0 100 17

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 44 56 27
2020 First official language - French 64 36 14
2019 First official language - English 38 62 32
2019 First official language - French 49 51 20
2018 First official language - English 47 53 26
2018 First official language - French 31 69 17

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 71 29 27
2020 First official language - French 49 51 14
2019 First official language - English 48 52 32
2019 First official language - French 57 43 19
2018 First official language - English 43 57 26
2018 First official language - French 28 72 17

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 22 78 32
2019 First official language - French 41 59 19

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 0 100 26
2018 First official language - French 0 100 17

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 37 63 32
2019 First official language - French 27 73 19
2018 First official language - English 25 75 26
2018 First official language - French 33 67 17

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 40 60 26
2018 First official language - French 32 68 17

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 43 57 26
2018 First official language - French 30 70 17

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 46 54 26
2018 First official language - French 65 35 17

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 15 11 14 4 3 41 11 55 15 326
2020 First official language - French 23 14 15 1 1 34 12 68 4 220
2019 First official language - English 17 10 21 6 3 30 12 47 16 292
2019 First official language - French 15 13 17 3 4 34 14 54 14 203
2018 First official language - English 11 11 26 7 3 34 8 37 17 182
2018 First official language - French 17 12 20 3 2 40 6 53 10 131
2017 First official language - English 13 10 21 9 6 31 9 40 26 175
2017 First official language - French 15 13 14 4 4 39 10 56 16 137
2014 First official language - English 19 11 20 5 5 30 10 50 16 165
2014 First official language - French 16 11 9 7 5 42 9 56 26 135

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 28 25 17 4 3 21 1 69 9 327
2020 First official language - French 37 30 12 2 1 16 1 81 4 221
2019 First official language - English 32 26 17 5 1 15 3 71 7 293
2019 First official language - French 34 29 16 4 2 15 0 75 7 203
2018 First official language - English 17 34 24 5 4 14 2 60 10 181
2018 First official language - French 32 31 22 3 3 10 0 69 7 131
2017 First official language - English 22 21 22 12 4 17 2 52 20 176
2017 First official language - French 24 32 17 2 3 20 2 71 7 137
2014 First official language - English 27 24 22 4 3 18 3 63 10 164
2014 First official language - French 21 27 17 6 5 22 1 63 15 135

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 3 97 326
2020 First official language - French 5 95 221
2019 First official language - English 6 94 292
2019 First official language - French 3 97 203
2018 First official language - English 7 93 182
2018 First official language - French 4 96 130

Question 63c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 11
2020 First official language - French 0 100 11

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 11
2020 First official language - French 0 100 11

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 11
2020 First official language - French 0 100 11

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 11
2020 First official language - French 0 100 11

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 11
2020 First official language - French 0 100 11

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 11
2020 First official language - French 0 100 11

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 11
2020 First official language - French 0 100 11

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 11
2020 First official language - French 0 100 11

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 11
2020 First official language - French 0 100 11

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 11
2020 First official language - French 0 100 11

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 15 9 15 4 1 46 10 56 11 325
2020 First official language - French 24 15 14 1 1 34 11 70 5 220
2019 First official language - English 17 12 21 2 2 37 10 54 7 290
2019 First official language - French 19 12 18 1 2 37 12 60 5 203
2018 First official language - English 12 11 25 2 2 43 5 45 7 182
2018 First official language - French 17 13 21 0 3 40 6 55 6 129
2017 First official language - English 13 11 20 2 1 44 9 52 6 175
2017 First official language - French 17 7 14 3 1 48 10 58 8 136
2014 First official language - English 16 12 19 1 2 37 12 56 7 165
2014 First official language - French 14 12 10 5 2 49 8 60 16 135

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 30 25 18 4 1 19 3 70 7 326
2020 First official language - French 38 30 15 1 1 15 0 79 3 220
2019 First official language - English 33 24 15 3 1 19 4 74 5 293
2019 First official language - French 36 29 16 0 2 17 1 78 2 202
2018 First official language - English 22 30 24 2 2 18 2 65 5 182
2018 First official language - French 32 30 19 1 4 14 1 73 5 128
2017 First official language - English 27 30 16 4 1 20 2 73 6 176
2017 First official language - French 32 29 17 2 1 16 3 76 3 137
2014 First official language - English 35 21 16 3 3 19 2 71 8 165
2014 First official language - French 23 31 13 7 2 24 1 71 12 135

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 10 90 323
2020 First official language - French 3 97 217

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 12 88 322
2020 First official language - French 11 89 219
2019 First official language - English 13 87 291
2019 First official language - French 12 88 203
2017 First official language - English 17 83 176
2017 First official language - French 15 85 137
2014 First official language - English 15 85 165
2014 First official language - French 10 90 135

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 64 36 39
2020 First official language - French 36 64 25

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 79 21 38
2020 First official language - French 80 20 25
2019 First official language - English 80 20 39
2019 First official language - French 91 9 24
2017 First official language - English 75 25 28
2017 First official language - French 73 27 22
2014 First official language - English 85 15 26
2014 First official language - French 68 32 12

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 40 33 10 13 4 0 0 73 17 30
2020 First official language - French 59 20 0 15 5 0 0 80 20 20
2019 First official language - English 45 35 3 17 0 0 0 80 17 31
2019 First official language - French 42 29 15 10 4 0 0 70 14 21
2017 First official language - English 51 45 0 4 0 0 0 96 4 22
2017 First official language - French 49 38 0 12 0 0 0 88 12 16
2014 First official language - English 45 46 9 0 0 0 0 91 0 22

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 54 31 5 2 2 3 4 91 4 324
2020 First official language - French 49 35 6 3 1 3 3 90 4 219
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 33 32 16 10 7 2 0 66 18 325
2020 First official language - French 34 33 17 9 3 2 1 69 13 221

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 45 37 10 6 1 1 1 83 7 326
2020 First official language - French 45 39 11 3 0 0 0 86 3 219

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 43 35 13 5 2 1 1 80 7 325
2020 First official language - French 46 36 12 5 1 1 0 83 5 217

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 36 18 3 2 1 2 76 5 324
2020 First official language - French 41 35 17 3 0 0 3 78 4 219

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 58 24 13 3 0 0 2 84 3 323
2020 First official language - French 51 34 10 2 0 1 1 88 2 220

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 74 13 5 0 0 6 1 94 0 326
2020 First official language - French 69 23 7 1 0 1 0 92 1 221

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 51 34 9 3 1 1 1 87 4 325
2020 First official language - French 58 31 8 1 0 2 0 90 2 221

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 56 30 5 6 2 0 1 87 8 327
2020 First official language - French 51 31 9 5 3 1 0 83 8 221

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 63 24 6 3 2 2 1 90 5 325
2020 First official language - French 58 29 9 2 1 1 0 88 4 221

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 100 0 96
2020 First official language - French 99 1 75

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 26 35 20 11 9 0 0 61 19 96
2020 First official language - French 35 27 20 16 1 0 0 62 18 74

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 42 11 5 2 1 0 81 8 326
2020 First official language - French 41 42 11 3 1 2 0 85 4 221
2019 First official language - English 38 40 13 5 2 2 1 80 7 292
2019 First official language - French 35 43 13 6 1 2 0 79 7 203
2018 First official language - English 28 44 13 8 3 4 0 75 11 182
2018 First official language - French 28 39 18 9 4 2 0 69 13 131
2017 First official language - English 28 42 12 7 5 5 0 74 13 176
2017 First official language - French 24 33 19 8 6 10 1 63 15 136

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 39 34 9 11 6 1 0 74 17 324
2020 First official language - French 44 30 12 7 5 2 0 76 12 219

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 51 31 12 3 2 1 0 83 4 324
2020 First official language - French 51 31 9 5 2 1 1 84 7 221

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 30 32 18 12 6 3 0 64 18 327
2020 First official language - French 32 38 16 11 2 2 0 71 13 221
2019 First official language - English 26 36 17 12 6 1 1 64 19 292
2019 First official language - French 31 35 15 10 6 3 0 68 16 203
2018 First official language - English 20 30 21 18 8 3 0 52 27 181
2018 First official language - French 26 34 14 18 8 0 0 60 26 131
2017 First official language - English 15 37 15 15 15 2 0 53 32 175
2017 First official language - French 18 36 20 16 8 1 0 55 25 137

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 23 51 11 12 3 0 0 75 15 96
2020 First official language - French 34 43 15 7 0 0 1 78 7 75
2019 First official language - English 27 41 8 13 4 6 1 73 18 86
2019 First official language - French 22 50 15 3 3 0 7 77 7 62

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 20 13 9 10 0 2 68 19 327
2020 First official language - French 37 28 12 10 12 0 1 66 22 220

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 32 19 5 8 0 1 67 13 327
2020 First official language - French 38 21 21 10 9 0 1 59 19 219
2019 First official language - English 26 31 18 8 16 0 1 58 24 293
2019 First official language - French 31 27 21 9 10 0 2 59 20 203
2018 First official language - English 20 35 26 8 11 0 0 55 19 182
2018 First official language - French 31 28 14 17 8 0 2 60 25 131
2017 First official language - English 26 31 21 10 10 1 1 58 21 174
2017 First official language - French 29 15 19 17 15 0 5 47 33 136

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 12 16 28 22 22 0 0 29 43 326
2020 First official language - French 10 20 28 25 18 0 0 30 42 221
2019 First official language - English 15 24 25 23 13 0 0 39 36 293
2019 First official language - French 13 23 30 20 15 0 0 36 35 202
2018 First official language - English 10 18 31 24 17 1 0 28 41 182
2018 First official language - French 8 21 37 19 15 0 0 29 34 131
2017 First official language - English 14 26 24 16 21 0 0 39 36 176
2017 First official language - French 11 17 31 28 12 0 2 28 41 137

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 14 21 27 20 18 0 0 35 38 326
2020 First official language - French 12 20 27 22 18 0 1 32 41 220
2019 First official language - English 19 22 25 17 15 1 0 42 33 292
2019 First official language - French 15 27 24 21 13 1 1 42 34 201
2018 First official language - English 11 26 25 22 15 1 0 37 38 180
2018 First official language - French 8 24 31 21 16 0 0 32 37 130
2017 First official language - English 19 28 19 16 18 0 0 47 34 175
2017 First official language - French 11 24 28 20 14 0 3 37 35 137

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 16 23 20 18 22 0 0 39 41 327
2020 First official language - French 13 20 27 24 14 1 2 34 39 220
2019 First official language - English 16 26 23 20 14 1 0 42 35 292
2019 First official language - French 18 25 22 19 15 0 2 43 34 203
2018 First official language - English 10 18 22 25 23 1 0 29 49 181
2018 First official language - French 9 23 28 24 15 0 0 33 39 131
2017 First official language - English 13 26 19 22 20 0 0 39 42 174
2017 First official language - French 13 21 21 28 16 0 3 34 44 137

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 26 24 19 15 16 0 0 50 32 327
2020 First official language - French 23 24 22 18 10 0 2 49 29 219
2019 First official language - English 32 28 14 14 10 1 1 61 25 291
2019 First official language - French 35 29 16 10 8 1 2 65 18 203
2018 First official language - English 25 25 23 11 12 1 3 53 23 179
2018 First official language - French 24 34 19 13 8 1 1 59 21 131
2017 First official language - English 30 30 19 5 10 0 6 64 16 175
2017 First official language - French 25 26 22 11 5 1 9 57 19 136

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 18 20 23 19 21 0 0 38 39 326
2020 First official language - French 22 22 25 19 12 0 0 44 31 220
2019 First official language - English 22 30 22 13 13 0 0 52 26 291
2019 First official language - French 30 24 24 10 10 1 1 55 21 203
2018 First official language - English 23 22 26 14 14 0 0 45 29 182
2018 First official language - French 26 26 25 14 9 0 0 52 24 130
2017 First official language - English 22 29 21 20 8 0 0 51 28 176
2017 First official language - French 23 29 26 13 5 2 3 54 18 134

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 31 22 9 14 15 0 9 58 31 326
2020 First official language - French 22 26 24 11 13 0 6 50 25 219

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 29 36 21 9 5 0 0 65 14 327
2020 First official language - French 34 33 22 6 3 0 1 68 10 219
2019 First official language - English 30 35 20 8 5 1 1 66 13 291
2019 First official language - French 39 29 20 6 5 1 1 69 11 202
2018 First official language - English 21 33 30 10 5 1 0 55 16 180
2018 First official language - French 25 31 28 10 4 2 1 57 14 131
2017 First official language - English 31 28 25 10 4 0 1 60 14 176
2017 First official language - French 29 29 27 7 5 1 3 60 12 134

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 15 25 30 19 12 0 0 40 31 327
2020 First official language - French 19 25 24 21 9 0 0 45 30 221
2019 First official language - English 21 28 26 15 8 1 1 50 24 292
2019 First official language - French 22 25 28 16 8 1 1 47 24 203
2018 First official language - English 13 27 26 23 11 1 0 40 34 180
2018 First official language - French 16 31 25 21 6 0 1 47 27 131
2017 First official language - English 22 29 22 20 7 0 1 51 27 176
2017 First official language - French 18 30 21 21 7 0 3 49 29 135

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 24 34 23 11 8 0 0 58 19 325
2020 First official language - French 29 29 23 12 7 0 0 58 19 219
2019 First official language - English 28 28 20 15 8 0 0 57 23 292
2019 First official language - French 31 25 22 15 7 0 0 56 22 203
2018 First official language - English 17 30 26 16 10 1 0 48 26 181
2018 First official language - French 27 27 18 17 9 1 1 55 26 131
2017 First official language - English 22 31 25 14 8 0 1 53 22 176
2017 First official language - French 29 27 22 16 6 0 1 56 22 134

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 29 12 8 6 0 1 75 13 326
2020 First official language - French 47 28 14 6 5 0 0 75 11 220
2019 First official language - English 48 24 11 10 5 1 1 74 15 292
2019 First official language - French 50 23 14 6 6 1 1 74 12 203

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 29 30 21 13 7 0 0 59 20 326
2020 First official language - French 32 31 21 11 5 0 0 63 16 220

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 29 28 21 13 8 0 0 58 21 327
2020 First official language - French 24 30 27 12 5 0 1 55 18 219
2019 First official language - English 38 32 16 9 4 0 0 71 13 290
2019 First official language - French 32 31 24 9 4 1 0 63 13 201
2018 First official language - English 25 32 26 10 6 1 0 58 16 180
2018 First official language - French 20 37 25 13 5 0 0 56 19 131
2017 First official language - English 34 29 18 12 5 1 1 64 18 176
2017 First official language - French 26 25 28 14 4 0 4 53 19 133

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 45 29 19 2 2 0 2 76 4 319
2020 First official language - French 62 25 7 3 0 0 2 89 3 219
2019 First official language - English 55 18 12 8 6 0 0 73 15 292
2019 First official language - French 55 18 14 6 6 1 0 73 13 203
2018 First official language - English 61 17 14 4 3 1 1 79 7 180
2018 First official language - French 56 21 13 4 4 0 2 79 7 131
2017 First official language - English 56 18 14 5 5 1 1 76 10 176
2017 First official language - French 60 20 11 4 3 0 3 82 7 137

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 45 34 13 5 2 0 0 79 7 323
2020 First official language - French 52 28 15 4 1 0 0 80 5 221

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 77 15 3 1 1 1 2 95 2 323
2020 First official language - French 76 13 5 1 0 0 4 94 1 220
2019 First official language - English 78 11 5 2 2 0 2 91 4 291
2019 First official language - French 71 11 6 2 1 3 5 89 4 201
2018 First official language - English 81 9 4 2 1 1 3 93 3 180
2018 First official language - French 75 10 5 4 2 0 4 89 6 131

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 85 7 2 3 2 0 2 93 5 323
2020 First official language - French 79 7 3 2 2 1 5 93 4 220
2019 First official language - English 79 9 3 3 3 1 2 90 6 291
2019 First official language - French 75 9 3 4 6 0 3 87 9 202
2018 First official language - English 73 12 4 5 2 1 2 88 8 180
2018 First official language - French 79 5 8 5 2 0 1 85 7 131
2017 First official language - English 71 15 5 3 3 2 2 89 6 174
2017 First official language - French 75 6 2 3 6 0 7 87 10 137

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 75 15 8 1 1 0 1 90 2 322
2020 First official language - French 76 13 6 2 0 0 3 91 2 220
2019 First official language - English 64 21 9 3 3 0 0 86 5 291
2019 First official language - French 62 19 8 5 4 1 3 83 9 202
2018 First official language - English 56 26 10 6 2 1 0 82 8 182
2018 First official language - French 62 20 13 3 1 0 2 83 4 131
2017 First official language - English 56 24 14 3 2 1 1 81 4 176
2017 First official language - French 63 19 6 2 3 1 6 88 5 137

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 66 19 7 4 3 0 1 86 8 324
2020 First official language - French 70 13 7 3 3 0 3 86 7 217
2019 First official language - English 62 17 11 5 5 0 1 80 9 290
2019 First official language - French 63 15 8 4 6 1 3 81 11 202
2018 First official language - English 52 23 11 6 7 1 0 76 13 181
2018 First official language - French 60 16 12 9 3 0 0 76 12 131
2017 First official language - English 58 22 11 5 3 1 1 81 8 176
2017 First official language - French 58 16 10 5 6 0 5 78 12 136

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 72 11 2 0 1 0 14 96 1 323
2020 First official language - French 71 8 4 1 0 0 16 94 2 221
2019 First official language - English 63 9 6 1 0 1 19 90 2 289
2019 First official language - French 57 12 4 3 2 1 20 88 7 201
2018 First official language - English 56 13 6 1 1 1 23 90 2 178
2018 First official language - French 46 14 7 4 0 0 28 84 6 131
2017 First official language - English 52 11 8 3 1 1 24 84 5 175
2017 First official language - French 59 8 5 1 1 1 24 90 4 137

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 81 12 4 1 1 0 1 94 1 325
2020 First official language - French 76 14 2 2 0 0 5 95 3 218
2019 First official language - English 72 16 6 2 0 0 3 92 3 291
2019 First official language - French 68 14 6 3 2 1 6 87 6 203
2018 First official language - English 73 16 5 2 0 1 3 93 3 182
2018 First official language - French 73 13 6 0 2 0 6 92 2 131
2017 First official language - English 73 15 5 1 0 1 6 95 1 175
2017 First official language - French 70 9 5 3 1 2 10 90 4 137

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 74 14 6 4 2 0 1 88 6 327
2020 First official language - French 74 13 7 1 1 0 3 90 2 220
2019 First official language - English 78 9 7 2 3 0 1 88 5 289
2019 First official language - French 74 10 5 2 3 1 5 89 6 203
2018 First official language - English 80 10 3 1 3 1 2 93 4 182
2018 First official language - French 72 10 6 4 3 0 6 86 7 131
2017 First official language - English 68 14 6 3 3 1 5 88 6 176
2017 First official language - French 69 8 7 5 1 0 11 86 6 137

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 40 31 16 8 4 0 1 72 12 325
2020 First official language - French 51 27 15 5 1 0 0 79 6 221
2019 First official language - English 57 25 10 5 1 0 1 83 6 291
2019 First official language - French 54 26 14 2 2 0 1 82 5 203
2018 First official language - English 45 29 18 4 1 0 2 76 5 182
2018 First official language - French 51 25 15 5 2 0 3 78 7 131
2017 First official language - English 55 21 12 4 5 1 2 79 8 176
2017 First official language - French 54 21 13 5 2 1 5 79 7 137

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 28 38 22 9 3 0 0 66 12 327
2020 First official language - French 29 38 26 5 2 0 0 67 7 221

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 9 26 37 20 8 0 0 35 27 326
2020 First official language - French 9 26 40 22 3 0 0 35 25 220
2019 First official language - English 14 31 37 12 6 1 0 46 17 293
2019 First official language - French 13 28 39 18 3 0 0 40 21 203
2018 First official language - English 8 30 37 20 5 0 0 37 25 182
2018 First official language - French 8 24 44 22 3 0 0 32 25 131
2017 First official language - English 7 28 41 16 8 0 0 35 24 176
2017 First official language - French 9 20 46 18 7 0 0 29 25 137

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 18 25 37 13 8 0 0 21 42 326
2020 First official language - French 10 28 37 19 6 0 1 25 38 221
2019 First official language - English 11 16 42 18 12 0 0 31 27 289
2019 First official language - French 10 20 41 21 8 0 0 28 30 203
2018 First official language - English 10 27 34 22 6 0 0 28 37 179
2018 First official language - French 8 29 41 15 7 0 0 22 37 128
2017 First official language - English 14 23 38 15 8 1 0 23 38 176
2017 First official language - French 7 24 39 23 8 0 0 30 31 137
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 41 23 3 55 45 327
2020 First official language - French 37 50 13 0 58 42 221

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 39 61 111
2020 First official language - French 30 70 80

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 36 22 11 10 7 2 11 67 20 326
2020 First official language - French 39 15 17 11 9 0 9 60 21 221
2019 First official language - English 42 17 15 11 11 1 4 62 22 286
2019 First official language - French 42 20 12 9 10 1 6 67 20 202
2018 First official language - English 39 18 15 12 12 0 4 60 24 182
2018 First official language - French 38 15 18 13 9 0 8 57 24 131

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 16 17 15 20 28 2 3 35 50 111
2020 First official language - French 15 17 12 21 29 1 5 34 53 80

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 10 15 16 18 37 2 3 26 58 111
2020 First official language - French 9 10 13 26 35 1 5 21 66 79
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