2020 Public Service Employee Survey Results by Theme for Infrastructure Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Employee engagement
- Employee engagement
Leadership
- Immediate supervisor
- Senior management
Workforce
Workplace
Workplace well-being
Compensation
- Pay or other compensation issues
- Support to resolve pay or other compensation issues

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	36	37	10	13	3	74	16	38
2020	Administration and operations	36	39	16	5	3	76	9	95
2020	Human resources	44	44	10	2	0	88	2	57
2020	Financial management	37	42	13	5	3	79	8	38
2020	Information management	41	59	0	0	0	100	0	10
2020	Information technology	50	33	4	13	0	83	13	24
2020	Evaluation	55	36	9	0	0	91	0	11
2020	Policy	32	47	11	7	4	79	11	104
2020	Project management	45	29	9	17	0	74	17	65
2020	None of the above	44	35	6	8	6	79	14	49
2019	Communications or public affairs	41	26	18	9	6	68	15	34
2019	Administration and operations	40	41	7	8	4	81	12	85
2019	Human resources	51	35	6	8	0	86	8	49
2019	Financial management	46	39	3	8	5	85	13	39
2019	Information management	30	51	9	0	10	80	10	10
2019	Information technology	56	28	12	4	0	84	4	25
2019	Policy	42	34	7	11	6	76	17	85
2019	Project management	24	57	5	8	6	81	14	62
2019	None of the above	36	39	9	6	9	76	15	33
2018	Communications or public affairs	20	32	20	17	11	52	28	29
2018	Administration and operations	34	46	10	5	4	80	9	57
2018	Human resources	18	66	0	8	8	84	16	22
2018	Financial management	50	24	8	14	4	74	18	25
2018	Information technology	66	12	11	11	0	78	11	18
2018	Policy	39	36	6	8	10	76	18	46
2018	Project management	34	44	11	9	2	78	11	43
2018	None of the above	28	39	15	4	15	66	18	26
2017	Communications or public affairs	38	31	16	12	3	69	15	31
2017	Administration and operations	34	39	18	0	9	73	9	55
2017	Human resources	39	38	9	14	0	77	14	20
2017	Financial management	49	35	4	8	4	85	11	26
2017	Information technology	41	45	9	4	0	87	4	20
2017	Policy	35	47	5	7	6	82	13	53
2017	Project management	30	54	5	8	3	84	11	35
2017	None of the above	32	47	15	0	6	79	6	15
2014	Communications or public affairs	17	53	13	10	8	70	17	40
2014	Administration and operations	25	47	10	8	10	72	18	70
2014	Human resources	44	34	22	0	0	78	0	18
2014	Financial management	47	53	0	0	0	100	0	19
2014	Information technology	35	39	15	8	4	74	12	25
2014	Other services to the public	9	64	18	9	0	73	9	11
2014	None of the above	36	37	8	10	10	73	19	72

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	45	31	13	8	3	0	0	76	11	38
2020	Administration and operations	37	40	13	6	3	0	0	77	10	94
2020	Human resources	51	42	3	4	0	0	0	93	4	57
2020	Financial management	37	40	12	3	8	0	0	77	10	40
2020	Information management	80	10	10	0	0	0	0	90	0	10
2020	Information technology	58	29	8	0	4	0	0	87	4	24
2020	Evaluation	55	36	9	0	0	0	0	91	0	11
2020	Policy	39	38	12	7	3	0	0	77	10	106
2020	Project management	43	29	9	12	8	0	0	71	20	66
2020	None of the above	43	35	4	12	6	0	0	78	18	51
2019	Communications or public affairs	44	32	18	3	3	0	0	77	6	34
2019	Administration and operations	37	43	8	7	4	0	1	81	11	85
2019	Human resources	51	36	6	4	2	0	0	87	6	49
2019	Financial management	38	41	3	8	10	0	0	80	18	39
2019	Information management	51	30	20	0	0	0	0	80	0	10
2019	Information technology	64	20	12	4	0	0	0	84	4	25
2019	Policy	46	31	6	9	7	0	0	78	17	86
2019	Project management	32	46	7	11	3	0	0	79	15	61
2019	None of the above	47	24	9	12	9	0	0	71	20	34
2018	Communications or public affairs	28	37	0	24	10	0	0	66	34	29
2018	Administration and operations	40	33	18	5	3	0	0	74	8	57
2018	Human resources	22	43	10	16	4	4	0	69	21	22
2018	Financial management	29	47	13	4	8	0	0	76	12	25
2018	Information technology	58	17	7	17	0	0	0	75	17	17
2018	Policy	37	34	9	13	8	0	0	71	20	48
2018	Project management	28	43	18	7	4	0	0	71	11	43
2018	None of the above	33	25	12	19	11	0	0	58	30	27
2017	Communications or public affairs	41	37	12	6	3	0	0	78	9	31
2017	Administration and operations	29	30	16	11	14	0	0	59	25	55
2017	Human resources	21	36	30	9	4	0	0	57	14	20
2017	Financial management	44	41	8	8	0	0	0	85	8	25
2017	Information technology	41	45	9	4	0	0	0	87	4	20
2017	Policy	31	49	4	9	7	0	0	80	17	53
2017	Project management	24	41	16	8	11	0	0	65	19	35
2017	None of the above	32	28	14	13	13	0	0	60	26	15

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	46	35	11	6	3	0	0	81	8	37
2020	Administration and operations	46	41	12	1	0	0	0	87	1	94
2020	Human resources	56	33	9	2	0	0	0	89	2	57
2020	Financial management	52	32	8	5	3	0	0	85	8	40
2020	Information management	60	30	10	0	0	0	0	90	0	10
2020	Information technology	58	33	4	4	0	0	0	92	4	24
2020	Evaluation	55	36	9	0	0	0	0	91	0	11
2020	Policy	46	35	13	2	3	0	0	82	5	104
2020	Project management	58	23	18	0	0	0	0	82	0	65
2020	None of the above	60	22	10	4	4	0	0	82	8	51
2019	Communications or public affairs	47	29	15	3	6	0	0	77	9	34
2019	Administration and operations	49	42	5	4	0	0	1	92	4	86
2019	Human resources	60	29	4	7	0	0	0	89	7	48
2019	Financial management	51	33	10	3	3	0	0	85	5	39
2019	Information management	60	10	10	10	0	9	0	77	11	10
2019	Information technology	72	16	12	0	0	0	0	88	0	25
2019	Policy	47	33	13	1	5	0	0	81	6	84
2019	Project management	43	41	15	0	2	0	0	84	2	61
2019	None of the above	56	30	9	6	0	0	0	85	6	34
2018	Communications or public affairs	44	33	13	3	6	0	0	77	10	29
2018	Administration and operations	54	28	14	1	3	0	0	82	4	57
2018	Human resources	45	29	10	0	12	4	0	77	12	22
2018	Financial management	57	27	4	12	0	0	0	84	12	25
2018	Information technology	64	31	6	0	0	0	0	94	0	17
2018	Policy	43	39	6	8	4	0	0	82	12	47
2018	Project management	40	44	16	0	0	0	0	84	0	42
2018	None of the above	55	31	3	7	4	0	0	86	11	27
2017	Communications or public affairs	51	34	9	6	0	0	0	85	6	31
2017	Administration and operations	48	38	7	5	2	0	0	86	7	55
2017	Human resources	56	39	5	0	0	0	0	95	0	20
2017	Financial management	64	28	4	0	4	0	0	92	4	26
2017	Information technology	50	37	9	4	0	0	0	87	4	20
2017	Policy	48	37	6	8	2	0	0	85	9	53
2017	Project management	33	57	8	3	0	0	0	89	3	35
2017	None of the above	45	42	7	6	0	0	0	87	6	15
2014	Communications or public affairs	39	48	13	0	0	0	0	87	0	40
2014	Administration and operations	49	34	14	1	1	0	0	83	3	70
2014	Human resources	83	17	0	0	0	0	0	100	0	18
2014	Financial management	63	37	0	0	0	0	0	100	0	19
2014	Information technology	58	27	15	0	0	0	0	85	0	25
2014	Other services to the public	64	18	18	0	0	0	0	82	0	11
2014	None of the above	59	23	7	7	4	0	0	82	11	72

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	35	46	13	3	3	0	81	6	37
2020	Administration and operations	39	43	14	2	2	0	82	4	95
2020	Human resources	56	33	7	4	0	0	89	4	57
2020	Financial management	35	45	10	5	5	0	80	10	40
2020	Information technology	54	33	8	4	0	0	87	4	24
2020	Evaluation	73	9	18	0	0	0	82	0	11
2020	Policy	36	40	12	9	3	0	76	12	105
2020	Project management	50	28	11	11	0	0	79	11	64
2020	None of the above	46	28	14	8	4	0	74	12	51
2019	Communications or public affairs	48	30	15	0	6	0	79	6	33
2019	Administration and operations	46	39	7	3	5	0	85	8	85
2019	Human resources	61	27	4	8	0	0	88	8	49
2019	Financial management	56	29	3	10	3	0	85	13	39
2019	Information management	51	30	0	10	0	9	89	11	10
2019	Information technology	64	24	12	0	0	0	88	0	25
2019	Policy	46	28	12	7	7	0	74	14	86
2019	Project management	32	54	2	6	7	0	85	13	62
2019	None of the above	38	41	15	3	3	0	79	6	34
2018	Communications or public affairs	21	37	10	24	7	0	59	31	29
2018	Administration and operations	43	37	15	2	3	0	80	5	57
2018	Human resources	32	47	4	4	12	0	79	16	22
2018	Financial management	50	24	8	11	8	0	73	19	25
2018	Information technology	59	18	17	6	0	0	77	6	17
2018	Policy	36	35	14	12	4	0	71	16	48
2018	Project management	37	45	11	7	0	0	82	7	43
2018	None of the above	26	36	20	7	11	0	63	18	27
2017	Communications or public affairs	44	31	16	9	0	0	75	9	31
2017	Administration and operations	34	40	12	11	4	0	73	14	55
2017	Human resources	44	26	16	14	0	0	70	14	20
2017	Financial management	56	28	8	4	4	0	85	8	26
2017	Information technology	48	37	5	5	0	6	90	5	19
2017	Policy	36	38	13	5	8	0	74	13	53
2017	Project management	24	54	14	5	3	0	78	8	35
2017	None of the above	26	33	20	15	6	0	59	21	15
2014	Communications or public affairs	29	48	12	5	5	0	77	10	40
2014	Administration and operations	25	49	14	7	4	0	75	11	70
2014	Human resources	55	45	0	0	0	0	100	0	18
2014	Financial management	47	48	5	0	0	0	95	0	19
2014	Information technology	38	43	19	0	0	0	81	0	25
2014	Other services to the public	37	36	18	9	0	0	73	9	11
2014	None of the above	41	33	12	7	7	0	74	14	72

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	43	25	16	13	0	3	70	14	37
2020	Administration and operations	40	29	24	4	2	0	70	7	95
2020	Human resources	68	21	5	5	0	0	89	5	57
2020	Financial management	33	26	18	13	8	3	61	21	39
2020	Information technology	71	17	13	0	0	0	87	0	24
2020	Evaluation	73	18	9	0	0	0	91	0	11
2020	Policy	41	32	13	9	4	0	73	13	106
2020	Project management	35	38	4	15	6	2	74	22	66
2020	None of the above	37	29	16	14	4	0	66	18	51
2019	Communications or public affairs	36	41	9	12	3	0	77	15	34
2019	Administration and operations	50	27	13	5	6	0	76	11	86
2019	Human resources	67	19	6	4	4	0	86	8	49
2019	Financial management	36	46	8	8	3	0	82	10	39
2019	Information management	31	40	20	0	0	9	78	0	10
2019	Information technology	60	28	8	4	0	0	88	4	25
2019	Policy	36	31	9	15	10	0	66	25	86
2019	Project management	27	39	16	13	3	2	67	17	62
2019	None of the above	26	33	24	6	12	0	59	18	34
2018	Communications or public affairs	17	28	30	17	8	0	46	24	29
2018	Administration and operations	34	37	19	4	3	2	73	8	57
2018	Human resources	11	46	17	13	8	4	59	22	22
2018	Financial management	43	29	16	0	8	4	75	8	25
2018	Information technology	71	12	11	5	0	0	84	5	18
2018	Policy	30	26	21	16	4	3	58	21	48
2018	Project management	18	47	23	7	4	0	66	11	43
2018	None of the above	26	26	15	11	21	0	53	32	27
2017	Communications or public affairs	43	31	16	6	3	0	74	10	30
2017	Administration and operations	33	30	14	12	11	0	63	23	55
2017	Human resources	31	13	32	10	9	5	46	20	20
2017	Financial management	62	27	4	4	4	0	89	7	26
2017	Information technology	53	18	25	4	0	0	71	4	19
2017	Policy	36	34	8	11	11	0	70	22	53
2017	Project management	32	30	8	16	11	3	64	28	35
2017	None of the above	33	20	20	14	6	8	57	21	15
2014	Communications or public affairs	21	56	15	3	5	0	77	7	40
2014	Administration and operations	40	32	15	7	6	0	72	13	70
2014	Human resources	56	22	17	6	0	0	78	6	18
2014	Financial management	48	52	0	0	0	0	100	0	19
2014	Information technology	35	43	15	0	4	4	80	4	25
2014	Other services to the public	18	28	18	27	9	0	46	36	11
2014	None of the above	44	28	11	11	7	0	71	18	72

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	40	30	24	6	0	0	71	6	37
2020	Administration and operations	42	30	20	5	2	0	72	8	95
2020	Human resources	62	27	7	4	0	0	89	4	56
2020	Financial management	36	26	20	8	8	3	63	16	39
2020	Information technology	67	25	8	0	0	0	92	0	24
2020	Evaluation	64	27	9	0	0	0	91	0	11
2020	Policy	42	34	10	10	4	0	76	14	105
2020	Project management	33	38	12	12	5	0	71	17	66
2020	None of the above	36	36	12	10	6	0	72	16	51
2019	Communications or public affairs	40	33	12	15	0	0	73	15	33
2019	Administration and operations	54	30	7	5	5	0	83	10	85
2019	Human resources	71	14	8	6	0	0	86	6	49
2019	Financial management	38	46	5	5	5	0	85	10	39
2019	Information management	40	31	20	0	0	9	78	0	10
2019	Information technology	64	20	12	4	0	0	84	4	25
2019	Policy	37	32	8	16	7	0	69	23	85
2019	Project management	26	45	13	12	5	0	71	16	62
2019	None of the above	27	30	25	6	12	0	57	18	33
2018	Communications or public affairs	27	26	22	14	12	0	52	26	27
2018	Administration and operations	38	32	18	8	3	2	71	11	57
2018	Human resources	11	54	18	0	12	4	69	12	22
2018	Financial management	54	26	8	0	8	4	83	8	24
2018	Information technology	71	7	16	5	0	0	78	5	18
2018	Policy	28	30	24	14	4	0	58	18	48
2018	Project management	18	48	19	13	2	0	66	16	43
2018	None of the above	23	26	22	8	21	0	49	29	27
2017	Communications or public affairs	35	40	12	9	3	0	75	12	31
2017	Administration and operations	34	34	13	9	11	0	68	20	54
2017	Human resources	31	22	29	5	9	5	55	15	20
2017	Financial management	61	28	7	4	0	0	89	4	26
2017	Information technology	55	22	9	9	0	6	81	9	20
2017	Policy	33	44	8	6	9	0	77	15	52
2017	Project management	25	43	11	8	14	0	67	22	35
2017	None of the above	33	20	28	14	6	0	52	20	15
2014	Communications or public affairs	24	54	12	5	5	0	78	10	40
2014	Administration and operations	32	41	15	9	3	0	73	11	70
2014	Human resources	50	34	17	0	0	0	83	0	18
2014	Financial management	48	52	0	0	0	0	100	0	19
2014	Information technology	35	43	11	0	4	8	84	4	25
2014	Other services to the public	18	37	18	27	0	0	55	27	11
2014	None of the above	42	29	7	15	5	1	72	21	72

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	35	19	27	8	8	0	3	56	16	37
2020	Administration and operations	31	32	17	12	4	3	1	66	17	95
2020	Human resources	63	11	19	5	0	2	0	75	5	57
2020	Financial management	31	25	21	10	8	5	0	59	19	39
2020	Information management	60	30	10	0	0	0	0	90	0	10
2020	Information technology	54	17	20	4	0	4	0	74	4	24
2020	Evaluation	55	18	0	9	0	9	9	89	11	11
2020	Policy	33	26	20	11	8	3	0	60	20	106
2020	Project management	30	24	19	17	9	0	0	55	26	66
2020	None of the above	34	24	12	12	12	4	2	62	26	51
2019	Communications or public affairs	15	38	18	21	6	3	0	55	27	34
2019	Administration and operations	45	30	7	6	9	1	1	77	16	86
2019	Human resources	63	18	6	4	8	0	0	81	12	49
2019	Financial management	41	31	11	10	5	3	0	73	16	39
2019	Information management	40	21	10	9	10	9	0	67	22	10
2019	Information technology	56	20	12	12	0	0	0	76	12	25
2019	Policy	28	20	20	13	19	1	0	48	32	86
2019	Project management	26	25	26	7	13	3	0	52	21	61
2019	None of the above	27	27	12	15	9	9	0	60	26	33
2018	Communications or public affairs	19	21	28	14	14	3	0	41	29	28
2018	Administration and operations	26	29	21	15	6	1	0	57	22	57
2018	Human resources	7	39	14	15	16	8	0	51	34	22
2018	Financial management	44	20	13	8	8	8	0	69	17	25
2018	Information technology	71	0	7	22	0	0	0	71	22	18
2018	Policy	24	20	19	29	6	2	0	45	35	48
2018	Project management	19	35	20	16	9	2	0	55	25	43
2018	None of the above	22	10	19	12	38	0	0	32	49	27
2017	Communications or public affairs	32	43	3	6	15	0	0	75	22	31
2017	Administration and operations	30	26	14	19	7	3	0	58	27	55
2017	Human resources	27	22	20	13	14	5	0	51	29	20
2017	Financial management	48	21	15	11	0	4	0	73	12	26
2017	Information technology	64	0	18	14	4	0	0	64	19	20
2017	Policy	25	25	21	18	11	0	0	50	29	53
2017	Project management	14	30	13	22	14	8	0	48	38	35
2017	None of the above	26	7	20	28	20	0	0	32	48	15
2014	Communications or public affairs	17	23	25	20	14	2	0	40	35	40
2014	Administration and operations	35	21	15	15	7	6	0	60	24	70
2014	Human resources	41	29	6	18	6	0	0	71	24	17
2014	Financial management	58	31	10	0	0	0	0	90	0	19
2014	Information technology	31	27	23	8	4	8	0	63	12	25
2014	Other services to the public	27	18	9	27	18	0	0	45	45	11
2014	None of the above	32	18	18	14	12	4	3	53	28	72

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	55	23	16	3	0	0	3	81	3	38
2020	Administration and operations	53	26	16	1	0	3	1	82	1	95
2020	Human resources	69	18	0	5	0	0	8	94	6	57
2020	Financial management	63	22	12	3	0	0	0	85	3	40
2020	Information management	50	30	20	0	0	0	0	80	0	10
2020	Information technology	50	29	17	4	0	0	0	79	4	24
2020	Evaluation	64	18	9	0	0	0	9	90	0	11
2020	Policy	61	29	6	3	1	0	0	90	4	106
2020	Project management	59	21	13	3	2	0	3	82	5	64
2020	None of the above	63	22	8	0	4	0	2	87	4	50
2019	Communications or public affairs	50	23	15	6	3	0	3	76	9	34
2019	Administration and operations	65	19	12	1	0	1	2	87	1	86
2019	Human resources	76	12	4	2	0	2	4	93	2	49
2019	Financial management	64	21	13	0	3	0	0	85	3	39
2019	Information management	71	20	0	0	0	9	0	100	0	10
2019	Information technology	76	12	4	4	0	4	0	91	4	25
2019	Policy	67	18	11	4	1	0	0	85	5	86
2019	Project management	52	34	14	0	0	0	0	86	0	62
2019	None of the above	62	12	14	6	3	0	3	76	9	34

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	53	21	16	5	3	0	3	76	8	38
2020	Administration and operations	45	42	9	3	1	0	0	87	4	94
2020	Human resources	68	27	2	4	0	0	0	95	4	57
2020	Financial management	52	37	3	8	0	0	0	90	8	40
2020	Information technology	71	21	0	8	0	0	0	92	8	24
2020	Evaluation	73	27	0	0	0	0	0	100	0	11
2020	Policy	56	33	5	5	2	0	0	89	7	106
2020	Project management	49	28	12	3	5	3	0	79	8	64
2020	None of the above	53	30	8	6	4	0	0	82	10	51
2019	Communications or public affairs	44	26	21	9	0	0	0	71	9	34
2019	Administration and operations	57	20	12	2	6	1	2	79	8	86
2019	Human resources	67	23	2	6	0	2	0	92	6	49
2019	Financial management	59	28	8	3	3	0	0	87	5	39
2019	Information management	82	0	9	0	0	9	0	90	0	10
2019	Information technology	68	16	8	4	0	4	0	87	5	25
2019	Policy	54	24	8	8	5	0	0	79	13	86
2019	Project management	42	37	11	7	3	0	0	79	10	62
2019	None of the above	58	21	3	12	6	0	0	79	18	33
2018	Communications or public affairs	41	35	13	3	4	0	3	78	8	29
2018	Administration and operations	48	34	6	5	5	2	0	83	11	57
2018	Human resources	39	39	5	0	5	9	4	90	5	21
2018	Financial management	44	33	16	0	8	0	0	77	8	25
2018	Information technology	71	0	5	12	11	0	0	71	23	18
2018	Policy	45	31	8	12	5	0	0	75	17	47
2018	Project management	29	48	7	9	7	0	0	78	16	43
2018	None of the above	40	22	10	18	11	0	0	62	28	27
2017	Communications or public affairs	54	25	9	9	3	0	0	78	12	31
2017	Administration and operations	56	25	9	9	2	0	0	81	10	55
2017	Human resources	30	50	11	4	0	0	5	84	5	20
2017	Financial management	53	40	4	4	0	0	0	92	4	26
2017	Information technology	59	19	18	4	0	0	0	78	4	20
2017	Policy	37	46	8	4	6	0	0	83	9	53
2017	Project management	41	39	6	5	8	0	0	81	14	34
2017	None of the above	67	14	0	13	0	7	0	86	14	15
2014	Communications or public affairs	39	46	5	2	5	3	0	87	8	40
2014	Administration and operations	55	26	3	10	6	1	0	81	16	70
2014	Human resources	44	33	17	6	0	0	0	77	6	18
2014	Financial management	79	21	0	0	0	0	0	100	0	19
2014	Information technology	54	23	19	0	4	0	0	77	4	25
2014	Other services to the public	36	27	18	18	0	0	0	63	18	11
2014	None of the above	44	30	11	7	4	3	1	77	11	72

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	61	23	8	5	3	0	0	84	8	38
2020	Administration and operations	59	28	8	2	2	0	0	87	4	95
2020	Human resources	73	21	2	4	0	0	0	95	4	57
2020	Financial management	57	33	3	5	3	0	0	90	8	40
2020	Information management	80	20	0	0	0	0	0	100	0	10
2020	Information technology	67	20	13	0	0	0	0	87	0	24
2020	Evaluation	64	36	0	0	0	0	0	100	0	11
2020	Policy	51	31	10	6	2	0	0	82	8	106
2020	Project management	58	21	6	9	5	0	2	80	14	66
2020	None of the above	62	22	6	4	4	0	2	86	8	51
2019	Communications or public affairs	47	29	12	3	9	0	0	77	12	34
2019	Administration and operations	61	23	8	3	1	1	1	87	5	86
2019	Human resources	76	20	0	2	2	0	0	96	4	49
2019	Financial management	51	28	10	8	3	0	0	79	10	39
2019	Information management	71	10	9	0	0	9	0	90	0	10
2019	Information technology	76	12	12	0	0	0	0	88	0	25
2019	Policy	53	26	10	7	5	0	0	78	12	85
2019	Project management	52	29	16	2	2	0	0	81	3	62
2019	None of the above	50	32	3	6	9	0	0	82	15	34
2018	Communications or public affairs	37	34	3	10	8	0	8	77	20	29
2018	Administration and operations	58	22	5	2	10	2	0	82	13	57
2018	Human resources	41	37	0	10	4	8	0	85	15	22
2018	Financial management	52	16	17	0	16	0	0	68	16	25
2018	Information technology	60	11	11	12	5	0	0	71	18	18
2018	Policy	52	26	10	10	2	0	0	78	12	48
2018	Project management	41	39	2	4	13	0	0	80	18	43
2018	None of the above	44	18	15	13	11	0	0	62	24	27
2017	Communications or public affairs	51	31	6	12	0	0	0	81	12	31
2017	Administration and operations	59	14	10	7	9	0	0	74	16	55
2017	Human resources	53	22	11	9	0	0	5	79	10	20
2017	Financial management	71	25	4	0	0	0	0	96	0	26
2017	Information technology	55	26	19	0	0	0	0	81	0	20
2017	Policy	47	33	13	6	2	0	0	80	7	53
2017	Project management	51	30	8	5	5	0	0	81	11	35
2017	None of the above	53	13	13	14	0	7	0	71	15	15
2014	Communications or public affairs	33	52	9	0	5	0	0	86	5	40
2014	Administration and operations	46	28	11	6	9	0	0	75	14	70
2014	Human resources	50	33	17	0	0	0	0	83	0	18
2014	Financial management	84	10	0	5	0	0	0	95	5	19
2014	Information technology	54	23	15	4	4	0	0	77	8	25
2014	Other services to the public	55	27	9	9	0	0	0	82	9	11
2014	None of the above	54	27	9	3	4	1	1	83	7	72

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	31	37	26	3	3	0	0	69	5	38
2020	Administration and operations	46	35	12	3	1	2	1	83	5	95
2020	Human resources	48	28	11	5	4	2	2	80	9	57
2020	Financial management	27	37	18	10	3	5	0	68	13	40
2020	Information management	69	20	0	0	0	10	0	100	0	10
2020	Information technology	45	12	25	0	0	17	0	69	0	24
2020	Evaluation	45	27	0	0	0	27	0	100	0	11
2020	Policy	41	37	6	4	2	10	0	87	6	106
2020	Project management	30	37	17	6	3	8	0	72	10	66
2020	None of the above	38	30	16	10	0	6	0	72	11	51
2019	Communications or public affairs	36	35	9	18	3	0	0	71	21	34
2019	Administration and operations	46	38	8	1	2	4	0	88	4	86
2019	Human resources	43	45	2	6	2	2	0	90	8	49
2019	Financial management	31	46	5	10	5	3	0	79	16	39
2019	Information management	40	20	0	10	0	30	0	85	15	10
2019	Information technology	42	33	21	0	0	0	5	78	0	24
2019	Policy	53	31	3	5	2	6	0	89	7	86
2019	Project management	31	36	19	8	3	3	0	68	12	62
2019	None of the above	35	35	21	6	3	0	0	70	9	34
2018	Communications or public affairs	28	23	27	15	7	0	0	51	22	29
2018	Administration and operations	37	33	17	6	0	7	0	75	7	57
2018	Human resources	15	45	10	26	0	4	0	62	28	22
2018	Financial management	51	13	13	7	8	9	0	70	16	25
2018	Information technology	55	34	5	5	0	0	0	89	5	18
2018	Policy	41	32	14	7	2	4	0	76	9	47
2018	Project management	20	45	16	12	2	4	0	69	15	43
2018	None of the above	26	26	12	18	10	7	0	57	31	27
2017	Communications or public affairs	39	40	9	9	3	0	0	79	12	31
2017	Administration and operations	38	28	17	9	4	4	0	69	13	55
2017	Human resources	5	42	36	4	9	5	0	49	14	20
2017	Financial management	38	39	4	15	0	4	0	80	16	26
2017	Information technology	50	23	13	9	0	4	0	77	9	20
2017	Policy	20	57	11	5	6	2	0	78	11	53
2017	Project management	19	25	24	8	16	6	3	48	26	35
2017	None of the above	32	27	21	14	6	0	0	59	21	15
2014	Communications or public affairs	21	40	12	5	9	13	0	70	16	40
2014	Administration and operations	21	41	21	8	6	3	0	64	14	70
2014	Human resources	6	39	17	28	6	0	6	47	36	18
2014	Financial management	42	42	5	10	0	0	0	84	10	19
2014	Information technology	15	51	15	0	8	12	0	74	9	25
2014	Other services to the public	28	36	9	9	0	18	0	78	11	11
2014	None of the above	32	34	11	11	3	10	0	73	15	72

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	26	45	13	16	0	0	0	71	16	38
2020	Administration and operations	41	34	17	4	3	1	0	75	8	95
2020	Human resources	50	34	11	4	2	0	0	84	5	57
2020	Financial management	30	42	13	10	5	0	0	72	15	40
2020	Information management	40	50	10	0	0	0	0	90	0	10
2020	Information technology	50	29	17	4	0	0	0	79	4	24
2020	Evaluation	45	36	0	0	0	18	0	100	0	11
2020	Policy	40	36	10	9	2	4	0	79	11	106
2020	Project management	21	35	23	14	3	5	0	58	18	66
2020	None of the above	33	27	18	14	6	2	0	61	20	51
2019	Communications or public affairs	30	44	6	15	3	3	0	76	18	34
2019	Administration and operations	46	33	12	5	4	1	0	80	8	86
2019	Human resources	47	43	6	0	4	0	0	90	4	49
2019	Financial management	42	32	11	13	3	0	0	73	16	38
2019	Information management	21	39	10	10	0	20	0	74	13	10
2019	Information technology	48	39	12	0	0	0	0	88	0	25
2019	Policy	43	34	9	10	2	2	0	79	12	86
2019	Project management	23	44	14	13	5	0	0	67	18	61
2019	None of the above	35	29	15	12	9	0	0	64	21	34
2018	Communications or public affairs	21	18	17	35	11	0	0	38	45	29
2018	Administration and operations	34	29	19	15	3	0	0	63	18	57
2018	Human resources	11	30	33	21	0	4	0	43	22	22
2018	Financial management	52	22	8	3	12	4	0	76	16	25
2018	Information technology	61	23	11	5	0	0	0	84	5	18
2018	Policy	32	31	18	15	2	2	0	65	17	47
2018	Project management	18	43	19	16	4	0	0	61	20	43
2018	None of the above	23	23	11	21	18	3	0	48	41	27
2017	Communications or public affairs	42	21	21	12	3	0	0	63	16	31
2017	Administration and operations	31	30	14	14	10	0	0	62	25	55
2017	Human resources	5	26	38	18	9	5	0	32	28	20
2017	Financial management	36	37	15	11	0	0	0	73	11	26
2017	Information technology	46	26	18	4	0	6	0	76	5	20
2017	Policy	20	43	13	16	7	0	0	63	24	53
2017	Project management	16	20	21	14	22	6	3	39	38	35
2017	None of the above	26	48	0	14	13	0	0	74	26	15
2014	Communications or public affairs	21	43	20	7	7	3	0	65	15	40
2014	Administration and operations	22	32	17	16	11	1	0	55	27	70
2014	Human resources	28	39	23	11	0	0	0	66	11	18
2014	Financial management	42	32	16	10	0	0	0	74	10	19
2014	Information technology	19	46	23	4	0	8	0	71	4	25
2014	Other services to the public	9	45	27	18	0	0	0	55	18	11
2014	None of the above	27	31	22	12	5	1	0	60	18	72

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	28	30	15	22	5	0	0	58	27	38
2020	Administration and operations	28	37	20	7	4	3	1	67	11	95
2020	Human resources	47	28	14	11	0	0	0	75	11	57
2020	Financial management	23	35	21	10	8	3	0	60	19	39
2020	Information management	39	31	0	10	0	20	0	87	13	10
2020	Information technology	25	49	22	0	0	4	0	77	0	23
2020	Evaluation	27	55	0	0	0	18	0	100	0	11
2020	Policy	25	41	13	10	7	4	0	69	18	105
2020	Project management	15	29	33	15	3	5	0	46	19	66
2020	None of the above	28	27	17	19	6	4	0	57	26	49
2019	Communications or public affairs	32	30	23	9	3	3	0	64	12	34
2019	Administration and operations	32	42	12	8	4	2	0	76	12	84
2019	Human resources	47	41	8	0	4	0	0	88	4	49
2019	Financial management	33	28	13	16	5	5	0	64	22	39
2019	Information management	10	40	20	10	0	20	0	63	13	10
2019	Information technology	32	32	24	4	0	8	0	69	4	25
2019	Policy	36	34	8	14	4	5	0	73	18	86
2019	Project management	13	34	24	22	7	0	0	47	29	62
2019	None of the above	24	33	24	12	6	0	0	57	19	33
2018	Communications or public affairs	17	17	21	27	18	0	0	34	45	29
2018	Administration and operations	17	34	25	17	5	2	0	52	23	56
2018	Human resources	16	21	21	30	0	13	0	42	34	22
2018	Financial management	40	29	15	0	12	4	0	72	12	25
2018	Information technology	43	30	16	5	5	0	0	73	10	18
2018	Policy	23	27	23	17	8	2	0	52	25	47
2018	Project management	14	29	33	18	7	0	0	42	25	43
2018	None of the above	19	29	16	12	20	4	0	50	34	25
2017	Communications or public affairs	33	27	24	12	3	0	0	60	16	31
2017	Administration and operations	21	37	19	16	7	0	0	58	23	55
2017	Human resources	5	26	38	18	9	5	0	32	28	20
2017	Financial management	20	54	11	15	0	0	0	73	15	26
2017	Information technology	46	22	13	13	0	6	0	72	14	20
2017	Policy	13	34	23	18	9	2	0	48	28	53
2017	Project management	14	17	26	11	24	6	3	33	38	35
2017	None of the above	19	28	27	7	20	0	0	47	26	15
2014	Communications or public affairs	11	40	25	18	7	0	0	51	24	40
2014	Administration and operations	19	36	16	17	11	1	0	56	29	70
2014	Human resources	28	56	11	6	0	0	0	83	6	18
2014	Financial management	32	47	16	5	0	0	0	79	5	19
2014	Information technology	19	51	15	4	0	12	0	79	4	25
2014	Other services to the public	9	27	36	18	9	0	0	36	27	11
2014	None of the above	11	39	16	21	8	4	0	53	30	72

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	36	30	8	21	5	0	0	66	26	38
2020	Administration and operations	26	46	6	16	3	2	0	74	20	95
2020	Human resources	45	39	9	5	0	2	0	85	5	57
2020	Financial management	17	52	13	8	10	0	0	69	18	40
2020	Information management	40	40	10	0	0	10	0	89	0	10
2020	Information technology	41	47	8	4	0	0	0	87	4	24
2020	Evaluation	36	64	0	0	0	0	0	100	0	11
2020	Policy	22	41	16	11	8	2	0	65	19	106
2020	Project management	15	41	21	17	6	0	0	56	23	66
2020	None of the above	27	30	16	22	2	4	0	58	25	51
2019	Communications or public affairs	30	44	15	6	3	3	0	76	9	34
2019	Administration and operations	26	47	8	12	5	2	0	75	17	85
2019	Human resources	49	33	10	2	4	2	0	84	6	49
2019	Financial management	20	49	10	8	11	3	0	71	19	39
2019	Information management	30	40	0	10	10	9	0	77	23	10
2019	Information technology	48	39	8	4	0	0	0	88	4	25
2019	Policy	26	43	9	14	6	2	0	70	20	86
2019	Project management	10	34	28	16	11	2	0	44	28	62
2019	None of the above	32	21	18	23	3	3	0	55	27	34
2018	Communications or public affairs	14	41	14	28	3	0	0	54	31	29
2018	Administration and operations	18	40	21	9	10	2	0	59	19	57
2018	Human resources	25	30	5	35	0	4	0	58	37	22
2018	Financial management	24	42	8	15	8	4	0	68	24	25
2018	Information technology	50	34	5	5	5	0	0	84	11	18
2018	Policy	12	37	13	26	13	0	0	49	39	47
2018	Project management	9	39	17	22	13	0	0	48	36	43
2018	None of the above	15	31	17	15	22	0	0	46	37	27
2017	Communications or public affairs	39	28	18	12	3	0	0	67	15	31
2017	Administration and operations	33	27	23	11	7	0	0	59	18	55
2017	Human resources	0	35	43	9	9	5	0	37	18	20
2017	Financial management	31	32	11	26	0	0	0	62	26	26
2017	Information technology	33	35	18	9	0	6	0	72	9	20
2017	Policy	15	52	13	15	4	2	0	68	19	53
2017	Project management	11	44	22	8	11	3	3	57	20	35
2017	None of the above	26	34	20	7	13	0	0	60	20	15
2014	Communications or public affairs	16	50	10	19	2	3	0	68	21	40
2014	Administration and operations	13	32	22	21	10	1	0	46	32	70
2014	Human resources	28	33	17	11	0	6	6	69	12	18
2014	Financial management	42	37	10	5	5	0	0	79	10	19
2014	Information technology	27	31	27	8	0	8	0	62	9	25
2014	Other services to the public	9	18	18	36	9	9	0	30	50	11
2014	None of the above	17	26	17	22	14	4	0	45	38	71

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	45	30	15	11	0	0	0	75	11	38
2020	Administration and operations	38	36	14	12	1	0	0	74	13	95
2020	Human resources	51	40	2	7	0	0	0	91	7	57
2020	Financial management	32	50	5	8	5	0	0	82	13	40
2020	Information management	80	10	10	0	0	0	0	90	0	10
2020	Information technology	71	12	13	4	0	0	0	83	4	24
2020	Evaluation	36	55	9	0	0	0	0	91	0	11
2020	Policy	45	34	11	7	4	0	0	79	10	106
2020	Project management	43	27	13	12	5	0	0	70	17	66
2020	None of the above	39	35	18	4	4	0	0	74	8	51
2019	Communications or public affairs	41	47	12	0	0	0	0	88	0	34
2019	Administration and operations	37	38	12	11	1	0	1	76	12	86
2019	Human resources	64	26	8	0	2	0	0	90	2	49
2019	Financial management	30	36	5	18	10	0	0	67	28	39
2019	Information management	52	39	0	0	0	0	9	100	0	10
2019	Information technology	60	20	20	0	0	0	0	80	0	25
2019	Policy	43	35	5	8	6	2	0	80	15	85
2019	Project management	38	43	10	6	3	0	0	80	10	61
2019	None of the above	51	20	6	12	12	0	0	71	23	34
2018	Communications or public affairs	29	34	13	20	4	0	0	63	24	29
2018	Administration and operations	34	46	12	7	2	0	0	80	8	56
2018	Human resources	30	34	13	13	4	4	0	68	18	22
2018	Financial management	36	19	20	17	8	0	0	55	24	25
2018	Information technology	60	11	11	18	0	0	0	71	18	18
2018	Policy	36	36	10	16	2	0	0	72	18	48
2018	Project management	25	45	19	0	11	0	0	70	11	43
2018	None of the above	28	19	11	18	16	7	0	51	37	27
2017	Communications or public affairs	32	31	16	16	6	0	0	63	22	31
2017	Administration and operations	33	19	20	14	12	0	2	53	27	55
2017	Human resources	21	40	21	9	9	0	0	61	18	20
2017	Financial management	31	36	18	11	4	0	0	66	15	26
2017	Information technology	28	46	18	9	0	0	0	73	9	20
2017	Policy	30	39	15	11	6	0	0	69	16	53
2017	Project management	29	39	11	11	11	0	0	68	21	35
2017	None of the above	26	21	13	14	20	0	7	50	36	15
2014	Communications or public affairs	19	47	18	12	5	0	0	66	16	40
2014	Administration and operations	28	34	14	15	9	0	0	62	23	69
2014	Human resources	28	39	23	11	0	0	0	66	11	18
2014	Financial management	52	43	0	5	0	0	0	95	5	19
2014	Information technology	35	43	19	0	4	0	0	77	4	25
2014	Other services to the public	9	55	18	18	0	0	0	64	18	11
2014	None of the above	33	40	15	3	8	1	0	74	11	72

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	39	45	8	8	0	0	84	8	38
2020	Administration and operations	30	48	14	6	2	0	77	9	94
2020	Human resources	61	35	0	4	0	0	96	4	57
2020	Financial management	32	28	18	15	8	0	60	23	40
2020	Information management	40	50	10	0	0	0	90	0	10
2020	Information technology	50	46	0	4	0	0	96	4	24
2020	Evaluation	64	36	0	0	0	0	100	0	11
2020	Policy	25	50	8	13	4	0	75	17	105
2020	Project management	35	36	9	15	5	0	71	20	66
2020	None of the above	24	56	8	6	6	0	80	12	50
2019	Communications or public affairs	27	50	12	12	0	0	77	12	34
2019	Administration and operations	39	38	9	9	4	0	78	13	86
2019	Human resources	47	37	6	8	2	0	83	10	49
2019	Financial management	36	35	8	18	3	0	71	21	38
2019	Information management	52	20	9	10	0	9	78	11	10
2019	Information technology	56	32	4	4	4	0	88	8	25
2019	Policy	21	45	11	18	6	0	66	24	85
2019	Project management	22	51	17	7	3	0	73	10	59
2019	None of the above	32	36	14	12	6	0	68	18	34
2018	Communications or public affairs	21	31	7	31	11	0	52	41	29
2018	Administration and operations	23	52	13	9	3	0	75	12	57
2018	Human resources	32	45	5	13	4	0	77	18	22
2018	Financial management	25	32	17	12	15	0	57	27	25
2018	Information technology	55	29	5	5	5	0	84	11	18
2018	Policy	27	37	16	10	11	0	63	20	48
2018	Project management	13	54	19	7	7	0	68	13	43
2018	None of the above	32	29	19	16	4	0	61	20	26
2017	Communications or public affairs	26	37	16	16	6	0	63	22	31
2017	Administration and operations	18	42	18	16	7	0	59	23	55
2017	Human resources	31	44	16	4	4	0	76	9	20
2017	Financial management	42	30	9	15	4	0	72	19	26
2017	Information technology	37	40	13	10	0	0	77	10	20
2017	Policy	15	47	13	20	5	0	62	25	53
2017	Project management	16	51	11	14	8	0	67	22	35
2017	None of the above	19	33	14	28	6	0	52	34	15

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	61	23	8	8	0	0	0	84	8	38
2020	Administration and operations	44	33	16	5	1	0	1	78	6	95
2020	Human resources	65	30	4	2	0	0	0	95	2	57
2020	Financial management	42	40	13	5	0	0	0	82	5	40
2020	Information management	80	10	10	0	0	0	0	90	0	10
2020	Information technology	58	25	13	0	4	0	0	83	4	24
2020	Evaluation	55	36	9	0	0	0	0	91	0	11
2020	Policy	44	37	10	4	5	0	0	81	8	106
2020	Project management	48	32	9	8	3	0	0	80	11	63
2020	None of the above	51	31	10	2	6	0	0	82	8	51
2019	Communications or public affairs	44	21	12	15	9	0	0	65	23	34
2019	Administration and operations	56	27	7	4	3	1	2	86	7	86
2019	Human resources	66	20	6	4	2	2	0	88	6	49
2019	Financial management	54	23	10	10	3	0	0	77	13	39
2019	Information management	52	39	0	0	0	9	0	100	0	10
2019	Information technology	60	20	8	4	0	8	0	87	5	25
2019	Policy	47	31	2	9	5	3	1	83	15	86
2019	Project management	40	36	16	8	0	0	0	76	8	62
2019	None of the above	42	36	6	8	9	0	0	77	17	34
2018	Communications or public affairs	27	38	10	13	8	0	3	68	22	29
2018	Administration and operations	41	38	8	7	3	2	0	81	11	57
2018	Human resources	45	19	13	14	4	4	0	66	20	22
2018	Financial management	40	24	12	9	16	0	0	64	24	25
2018	Information technology	55	11	11	11	12	0	0	66	23	18
2018	Policy	41	29	14	14	2	0	0	70	16	48
2018	Project management	36	46	2	9	7	0	0	82	16	43
2018	None of the above	36	22	10	8	20	3	0	60	29	27
2017	Communications or public affairs	44	40	0	12	3	0	0	84	16	31
2017	Administration and operations	50	25	11	9	5	0	0	75	14	55
2017	Human resources	30	31	11	14	4	5	5	68	20	20
2017	Financial management	45	38	13	4	0	0	0	83	4	26
2017	Information technology	50	37	13	0	0	0	0	87	0	20
2017	Policy	26	41	17	11	5	0	0	67	16	53
2017	Project management	40	39	11	3	8	0	0	78	11	35
2017	None of the above	33	47	7	7	0	7	0	85	7	15
2014	Communications or public affairs	25	55	10	0	7	3	0	82	8	40
2014	Administration and operations	36	37	13	7	6	1	0	74	13	70
2014	Human resources	44	28	28	0	0	0	0	72	0	18
2014	Financial management	68	32	0	0	0	0	0	100	0	19
2014	Information technology	54	16	19	8	0	4	0	72	8	25
2014	Other services to the public	36	45	9	9	0	0	0	82	9	11
2014	None of the above	40	34	9	11	3	1	1	76	14	72

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	40	37	18	5	0	0	0	77	5	38
2020	Administration and operations	35	38	15	7	2	1	1	75	10	95
2020	Human resources	54	34	5	4	0	0	3	91	4	57
2020	Financial management	37	27	13	10	8	3	3	68	19	40
2020	Information management	50	50	0	0	0	0	0	100	0	10
2020	Information technology	42	33	13	13	0	0	0	75	13	24
2020	Evaluation	45	36	18	0	0	0	0	82	0	11
2020	Policy	27	44	16	9	4	0	0	71	13	105
2020	Project management	33	37	15	13	0	0	1	71	14	66
2020	None of the above	34	34	16	14	0	0	2	69	14	51
2019	Communications or public affairs	31	36	24	9	0	0	0	67	9	33
2019	Administration and operations	37	33	17	12	1	0	0	70	13	86
2019	Human resources	47	32	15	6	0	0	0	79	6	49
2019	Financial management	30	34	5	15	13	0	3	66	29	39
2019	Information management	10	60	20	10	0	0	0	70	10	10
2019	Information technology	60	24	12	4	0	0	0	84	4	25
2019	Policy	27	42	7	19	2	1	1	71	22	86
2019	Project management	22	50	8	15	5	0	0	72	20	62
2019	None of the above	29	36	15	15	3	0	3	67	18	34
2018	Communications or public affairs	21	47	14	15	3	0	0	68	18	29
2018	Administration and operations	16	54	14	15	0	1	0	71	15	57
2018	Human resources	20	59	12	5	4	0	0	79	10	22
2018	Financial management	29	43	9	4	12	4	0	75	16	25
2018	Information technology	66	12	11	5	5	0	0	78	11	18
2018	Policy	22	46	5	23	2	2	0	69	26	48
2018	Project management	8	49	14	27	2	0	0	57	29	43
2018	None of the above	23	51	5	14	7	0	0	75	21	27
2017	Communications or public affairs	38	40	12	9	0	0	0	78	9	31
2017	Administration and operations	32	33	14	20	2	0	0	64	21	55
2017	Human resources	30	27	25	10	4	0	4	60	14	20
2017	Financial management	34	42	13	7	4	0	0	76	11	26
2017	Information technology	59	18	4	9	10	0	0	77	19	20
2017	Policy	33	33	13	13	6	0	2	67	20	52
2017	Project management	16	42	11	23	8	0	0	58	32	35
2017	None of the above	25	35	7	20	13	0	0	60	33	15
2014	Communications or public affairs	36	36	10	9	7	0	3	73	17	40
2014	Administration and operations	34	35	17	11	1	1	0	70	13	70
2014	Human resources	50	39	6	6	0	0	0	89	6	18
2014	Financial management	57	38	5	0	0	0	0	95	0	19
2014	Information technology	50	19	11	12	4	4	0	72	16	25
2014	Other services to the public	28	63	0	9	0	0	0	91	9	11
2014	None of the above	26	49	14	7	3	0	2	76	10	72

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	61	16	15	5	3	0	0	77	8	38
2020	Administration and operations	45	35	9	6	1	2	1	83	8	95
2020	Human resources	73	16	5	2	0	0	4	93	2	57
2020	Financial management	62	22	10	0	3	0	3	87	3	40
2020	Information management	59	10	20	0	0	0	10	77	0	10
2020	Information technology	67	20	8	4	0	0	0	87	4	24
2020	Evaluation	64	27	9	0	0	0	0	91	0	11
2020	Policy	59	25	7	5	3	2	0	86	8	106
2020	Project management	46	25	11	11	3	3	2	74	14	64
2020	None of the above	59	15	10	4	8	2	2	77	13	51

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	23	35	15	24	3	0	0	58	27	38
2020	Administration and operations	27	39	17	6	5	5	0	70	12	95
2020	Human resources	54	35	5	5	0	0	0	89	5	57
2020	Financial management	28	43	18	3	5	3	0	73	8	39
2020	Information management	59	20	0	0	10	10	0	89	11	10
2020	Information technology	50	29	8	8	0	4	0	82	9	24
2020	Evaluation	27	55	9	9	0	0	0	82	9	11
2020	Policy	24	39	14	9	6	7	0	68	16	105
2020	Project management	21	32	18	21	6	1	0	54	28	66
2020	None of the above	25	36	22	6	8	2	2	63	15	51
2019	Communications or public affairs	12	41	23	18	3	3	0	55	21	34
2019	Administration and operations	37	30	21	7	2	2	0	69	10	86
2019	Human resources	53	35	4	2	4	0	2	89	6	49
2019	Financial management	33	46	18	3	0	0	0	79	3	39
2019	Information management	10	70	0	0	10	9	0	89	11	10
2019	Information technology	44	35	12	0	4	4	0	83	4	25
2019	Policy	27	35	13	19	5	1	0	63	24	86
2019	Project management	16	33	23	16	8	3	0	51	25	62
2019	None of the above	24	30	24	9	9	0	3	56	19	33
2018	Communications or public affairs	11	16	27	27	18	0	0	28	45	29
2018	Administration and operations	25	29	17	17	7	5	0	57	25	57
2018	Human resources	22	28	18	16	9	8	0	54	27	22
2018	Financial management	28	36	20	4	8	4	0	67	12	25
2018	Information technology	55	22	11	7	5	0	0	77	12	18
2018	Policy	19	40	16	13	4	7	0	64	18	46
2018	Project management	4	22	27	33	13	0	0	27	47	43
2018	None of the above	16	26	22	12	21	3	0	44	34	27
2017	Communications or public affairs	27	34	13	16	3	6	0	66	21	30
2017	Administration and operations	23	35	24	7	9	2	0	59	16	55
2017	Human resources	16	26	14	23	4	16	0	51	32	20
2017	Financial management	54	35	4	7	0	0	0	89	7	26
2017	Information technology	46	22	4	13	15	0	0	68	27	20
2017	Policy	29	36	15	7	5	8	0	70	14	53
2017	Project management	6	37	19	14	16	8	0	47	33	35
2017	None of the above	18	28	14	20	13	7	0	50	36	15
2014	Communications or public affairs	24	49	15	7	5	0	0	73	12	40
2014	Administration and operations	26	36	25	6	6	1	0	63	11	70
2014	Human resources	45	39	11	6	0	0	0	83	6	18
2014	Financial management	63	32	0	5	0	0	0	95	5	19
2014	Information technology	31	31	15	12	4	8	0	67	17	25
2014	Other services to the public	46	27	27	0	0	0	0	73	0	11
2014	None of the above	24	34	19	10	10	3	1	60	20	72

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	35	19	13	22	8	0	3	56	31	37
2020	Administration and operations	18	28	19	15	12	4	4	50	29	95
2020	Human resources	33	30	11	18	0	2	7	69	19	57
2020	Financial management	35	28	23	5	5	3	2	66	11	40
2020	Information technology	33	25	16	12	13	0	0	59	25	24
2020	Evaluation	18	18	9	27	0	18	9	50	38	11
2020	Policy	31	31	14	13	6	5	1	66	19	106
2020	Project management	20	23	7	21	23	4	2	45	47	66
2020	None of the above	20	25	27	12	10	0	5	48	23	51
2019	Communications or public affairs	21	44	3	12	15	6	0	69	28	34
2019	Administration and operations	27	26	22	8	6	6	5	59	16	85
2019	Human resources	43	39	4	4	6	0	4	85	11	49
2019	Financial management	36	44	8	8	3	0	3	82	11	39
2019	Information management	10	40	0	20	21	9	0	56	44	10
2019	Information technology	33	32	8	12	8	8	0	70	22	25
2019	Policy	28	26	13	16	13	1	2	56	30	86
2019	Project management	30	17	15	18	15	3	2	50	34	62
2019	None of the above	26	15	15	20	15	9	0	45	39	34
2018	Communications or public affairs	11	34	8	30	14	0	3	47	45	29
2018	Administration and operations	22	25	25	14	9	3	0	49	25	57
2018	Human resources	9	28	14	25	9	4	12	43	40	22
2018	Financial management	41	31	13	0	15	0	0	72	15	25
2018	Information technology	38	34	11	0	18	0	0	71	18	18
2018	Policy	27	41	3	22	4	2	2	70	27	48
2018	Project management	2	21	32	15	25	4	0	24	42	43
2018	None of the above	27	22	0	17	31	0	3	50	50	27
2017	Communications or public affairs	32	27	9	25	3	0	3	62	29	31
2017	Administration and operations	14	16	22	21	18	10	0	33	43	55
2017	Human resources	21	4	23	18	18	16	0	30	43	20
2017	Financial management	34	20	23	15	8	0	0	55	22	26
2017	Information technology	37	9	13	18	23	0	0	46	41	20
2017	Policy	14	45	11	9	16	4	0	62	27	53
2017	Project management	13	33	5	11	30	3	5	50	44	35
2017	None of the above	6	32	14	13	27	8	0	42	43	15
2014	Communications or public affairs	8	19	22	28	17	0	5	29	47	40
2014	Administration and operations	17	23	20	27	10	4	0	41	38	70
2014	Human resources	17	33	28	11	11	0	0	50	23	18
2014	Financial management	48	26	5	5	16	0	0	74	21	19
2014	Information technology	8	31	19	23	15	4	0	40	40	25
2014	Other services to the public	27	9	18	18	28	0	0	36	46	11
2014	None of the above	20	27	12	16	15	4	5	52	35	72

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	47	13	26	8	3	0	3	62	11	38
2020	Administration and operations	48	17	20	4	4	1	5	70	9	95
2020	Human resources	55	19	9	12	5	0	0	74	18	57
2020	Financial management	53	25	5	8	10	0	0	77	18	40
2020	Information technology	54	25	21	0	0	0	0	79	0	24
2020	Evaluation	55	18	0	18	0	9	0	80	20	11
2020	Policy	40	30	11	7	10	1	1	72	16	106
2020	Project management	34	21	26	15	0	0	4	57	16	66
2020	None of the above	50	22	4	12	6	0	6	77	19	51
2019	Communications or public affairs	41	21	26	3	9	0	0	62	12	34
2019	Administration and operations	43	27	12	12	5	0	2	71	17	86
2019	Human resources	62	23	10	2	0	0	4	88	2	49
2019	Financial management	61	18	13	8	0	0	0	80	8	39
2019	Information management	51	21	9	0	10	9	0	78	11	10
2019	Information technology	64	20	12	0	0	0	4	88	0	25
2019	Policy	51	22	12	6	7	1	1	75	13	86
2019	Project management	30	32	16	6	6	2	6	68	14	62
2019	None of the above	47	18	18	12	6	0	0	65	18	34

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	61	15	18	0	3	0	3	78	3	38
2020	Administration and operations	54	16	13	6	4	1	5	75	11	95
2020	Human resources	63	18	16	2	0	0	2	82	2	57
2020	Financial management	62	23	7	3	5	0	0	85	8	40
2020	Information management	79	10	10	0	0	0	0	90	0	10
2020	Information technology	58	21	21	0	0	0	0	79	0	24
2020	Evaluation	45	18	18	9	0	0	9	70	10	11
2020	Policy	39	34	15	5	4	2	1	75	9	105
2020	Project management	32	39	13	14	0	0	2	73	14	66
2020	None of the above	45	27	10	2	10	0	6	77	13	51
2019	Communications or public affairs	44	23	18	0	0	12	3	79	0	34
2019	Administration and operations	53	23	15	7	0	0	1	77	7	86
2019	Human resources	56	23	6	4	2	2	6	87	7	48
2019	Financial management	56	28	8	5	3	0	0	84	8	39
2019	Information management	40	40	0	10	0	9	0	89	11	10
2019	Information technology	72	12	8	0	0	8	0	91	0	25
2019	Policy	51	22	13	6	5	0	3	76	11	86
2019	Project management	45	30	18	3	0	0	3	78	3	62
2019	None of the above	59	18	18	0	3	0	3	79	3	34

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	76	8	10	0	3	3	0	87	3	37
2020	Administration and operations	80	8	1	1	0	2	8	98	1	95
2020	Human resources	88	4	5	0	0	0	3	95	0	57
2020	Financial management	82	10	3	3	0	3	0	95	3	40
2020	Information management	100	0	0	0	0	0	0	100	0	10
2020	Information technology	87	8	4	0	0	0	0	96	0	24
2020	Evaluation	70	10	0	10	0	10	0	89	11	10
2020	Policy	81	8	5	1	1	3	2	93	2	106
2020	Project management	74	5	4	5	5	3	4	85	10	66
2020	None of the above	76	8	4	0	2	4	6	93	2	51
2019	Communications or public affairs	82	3	6	0	0	3	6	94	0	34
2019	Administration and operations	84	6	4	0	1	4	2	95	1	86
2019	Human resources	88	2	0	0	4	0	6	96	4	49
2019	Financial management	82	8	8	0	3	0	0	90	3	39
2019	Information management	71	10	9	0	0	9	0	90	0	10
2019	Information technology	92	4	0	0	0	4	0	100	0	25
2019	Policy	78	6	6	0	5	4	2	89	5	86
2019	Project management	80	3	2	7	0	3	5	91	7	61
2019	None of the above	76	9	6	3	3	0	3	88	6	34

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	84	3	5	5	0	0	3	89	6	38
2020	Administration and operations	75	6	3	2	0	1	12	94	3	94
2020	Human resources	82	9	2	2	0	0	5	96	2	57
2020	Financial management	87	5	5	0	0	0	3	95	0	40
2020	Information management	100	0	0	0	0	0	0	100	0	10
2020	Information technology	75	17	4	0	0	0	4	96	0	24
2020	Evaluation	45	9	0	18	9	0	18	67	33	11
2020	Policy	78	12	2	0	1	2	6	97	1	105
2020	Project management	76	12	3	3	0	0	6	94	3	66
2020	None of the above	80	10	2	2	0	0	6	96	2	51
2019	Communications or public affairs	79	3	3	0	3	3	9	93	3	34
2019	Administration and operations	90	1	4	2	0	0	2	94	2	85
2019	Human resources	86	4	0	0	4	0	6	96	4	49
2019	Financial management	85	8	5	0	0	0	3	95	0	39
2019	Information management	91	0	0	0	0	9	0	100	0	10
2019	Information technology	83	0	4	4	0	4	4	91	4	25
2019	Policy	84	5	1	1	2	2	4	95	4	85
2019	Project management	79	6	5	0	0	2	8	95	0	62
2019	None of the above	79	3	6	3	0	3	6	90	3	33

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	32	35	8	22	3	0	0	67	24	37
2020	Administration and operations	38	38	13	9	2	0	0	77	11	94
2020	Human resources	59	34	7	0	0	0	0	93	0	57
2020	Financial management	38	47	8	3	5	0	0	85	8	40
2020	Information management	60	40	0	0	0	0	0	100	0	10
2020	Information technology	58	21	12	8	0	0	0	79	8	24
2020	Evaluation	55	36	9	0	0	0	0	91	0	11
2020	Policy	33	43	11	11	2	0	0	76	13	105
2020	Project management	30	35	21	9	5	0	0	65	14	66
2020	None of the above	35	37	8	14	4	2	0	73	19	49
2019	Communications or public affairs	33	35	21	6	6	0	0	68	12	34
2019	Administration and operations	40	38	13	5	4	0	1	78	8	85
2019	Human resources	51	41	2	4	2	0	0	92	6	49
2019	Financial management	33	36	13	8	8	0	3	71	16	39
2019	Information management	51	21	20	0	0	9	0	78	0	10
2019	Information technology	64	20	4	12	0	0	0	84	12	25
2019	Policy	46	32	7	9	6	0	0	78	15	86
2019	Project management	29	47	5	15	3	0	0	76	19	60
2019	None of the above	35	30	15	15	6	0	0	65	20	34
2018	Communications or public affairs	22	44	7	16	11	0	0	66	27	29
2018	Administration and operations	42	30	13	10	6	0	0	72	15	56
2018	Human resources	29	44	5	17	0	4	0	77	18	22
2018	Financial management	37	40	16	0	8	0	0	77	8	25
2018	Information technology	71	6	0	17	6	0	0	77	23	17
2018	Policy	23	45	12	16	4	0	0	68	20	48
2018	Project management	29	47	13	7	4	0	0	75	11	43
2018	None of the above	31	37	14	11	7	0	0	68	18	26
2017	Communications or public affairs	32	40	9	15	3	0	0	72	18	31
2017	Administration and operations	35	37	19	7	2	0	0	72	9	55
2017	Human resources	39	27	16	14	4	0	0	66	18	20
2017	Financial management	56	37	4	4	0	0	0	93	4	26
2017	Information technology	46	31	13	4	0	6	0	81	5	20
2017	Policy	33	50	7	2	8	0	0	83	10	53
2017	Project management	32	41	11	14	3	0	0	73	16	35
2017	None of the above	33	34	14	7	13	0	0	67	20	15
2014	Communications or public affairs	14	49	14	15	5	3	0	65	20	40
2014	Administration and operations	28	41	11	11	7	1	0	70	19	70
2014	Human resources	39	50	11	0	0	0	0	89	0	18
2014	Financial management	58	36	5	0	0	0	0	95	0	19
2014	Information technology	47	38	7	4	4	0	0	85	8	25
2014	Other services to the public	18	45	18	18	0	0	0	63	18	11
2014	None of the above	30	47	13	7	3	1	0	78	10	72

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	34	34	18	11	3	0	0	68	13	38
2020	Administration and operations	44	35	9	8	4	0	0	79	12	95
2020	Human resources	65	27	7	0	0	0	2	93	0	57
2020	Financial management	43	37	13	3	5	0	0	80	8	40
2020	Information management	81	19	0	0	0	0	0	100	0	10
2020	Information technology	50	29	13	8	0	0	0	79	8	24
2020	Evaluation	36	55	9	0	0	0	0	91	0	11
2020	Policy	37	43	10	9	1	0	0	80	10	105
2020	Project management	31	43	15	9	2	0	0	74	11	65
2020	None of the above	44	32	16	2	6	0	0	76	8	50
2019	Communications or public affairs	50	35	9	3	3	0	0	85	6	34
2019	Administration and operations	39	38	13	6	2	0	1	79	8	86
2019	Human resources	70	20	6	2	2	0	0	90	4	49
2019	Financial management	41	36	13	5	5	0	0	77	10	39
2019	Information management	61	20	10	0	0	9	0	89	0	10
2019	Information technology	58	21	8	13	0	0	0	79	13	24
2019	Policy	39	35	11	11	5	0	0	74	16	85
2019	Project management	34	36	15	10	5	0	0	70	15	61
2019	None of the above	50	15	15	12	9	0	0	65	20	34
2018	Communications or public affairs	18	46	17	10	8	0	0	64	18	28
2018	Administration and operations	36	28	20	8	7	1	0	65	15	57
2018	Human resources	30	35	13	21	0	0	0	66	21	22
2018	Financial management	49	20	12	12	8	0	0	69	19	25
2018	Information technology	64	25	0	6	6	0	0	88	12	17
2018	Policy	33	35	13	16	4	0	0	67	20	47
2018	Project management	26	30	28	4	11	0	0	57	16	43
2018	None of the above	28	23	27	11	8	3	0	52	20	27
2017	Communications or public affairs	32	46	9	12	0	0	0	78	12	31
2017	Administration and operations	30	42	12	10	5	0	0	72	16	55
2017	Human resources	34	32	20	10	4	0	0	66	14	20
2017	Financial management	49	43	4	4	0	0	0	93	4	26
2017	Information technology	37	36	19	4	4	0	0	72	9	20
2017	Policy	46	33	8	8	6	0	0	79	13	53
2017	Project management	29	38	16	11	5	0	0	67	16	35
2017	None of the above	32	27	28	7	6	0	0	59	13	15
2014	Communications or public affairs	15	57	12	12	3	0	0	73	15	40
2014	Administration and operations	35	35	14	10	6	0	0	70	16	70
2014	Human resources	56	39	6	0	0	0	0	94	0	18
2014	Financial management	58	42	0	0	0	0	0	100	0	19
2014	Information technology	42	35	15	4	4	0	0	77	8	25
2014	Other services to the public	9	45	27	9	9	0	0	55	18	11
2014	None of the above	37	35	10	8	8	1	0	73	17	72

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	40	46	4	10	0	0	0	86	10	38
2020	Administration and operations	33	44	17	3	1	0	1	78	4	92
2020	Human resources	54	35	4	7	0	0	0	89	7	57
2020	Financial management	30	35	15	13	8	0	0	65	20	40
2020	Information management	80	20	0	0	0	0	0	100	0	10
2020	Information technology	67	21	8	4	0	0	0	87	4	24
2020	Evaluation	64	18	9	9	0	0	0	82	9	11
2020	Policy	32	49	8	9	3	0	0	81	12	104
2020	Project management	30	45	15	8	2	0	0	76	9	66
2020	None of the above	35	36	8	14	4	0	2	73	19	50
2019	Communications or public affairs	38	41	9	9	0	3	0	82	9	34
2019	Administration and operations	43	40	11	2	2	0	1	84	5	85
2019	Human resources	46	37	8	9	0	0	0	83	9	48
2019	Financial management	39	40	8	10	3	0	0	79	13	38
2019	Information management	30	31	30	0	0	9	0	67	0	10
2019	Information technology	60	20	12	8	0	0	0	80	8	25
2019	Policy	40	35	9	5	7	2	1	78	12	86
2019	Project management	23	57	10	10	0	0	0	80	10	60
2019	None of the above	41	24	24	6	6	0	0	65	12	34
2018	Communications or public affairs	25	38	13	18	7	0	0	63	24	29
2018	Administration and operations	31	29	28	4	6	1	0	61	10	57
2018	Human resources	27	48	13	4	4	4	0	78	8	22
2018	Financial management	42	14	24	8	12	0	0	56	19	25
2018	Information technology	64	0	19	17	0	0	0	64	17	17
2018	Policy	25	34	20	17	4	0	0	59	21	48
2018	Project management	20	47	16	11	7	0	0	66	18	43
2018	None of the above	25	21	32	8	8	3	3	49	17	27
2017	Communications or public affairs	32	47	9	12	0	0	0	78	12	31
2017	Administration and operations	30	30	17	14	9	0	0	60	23	55
2017	Human resources	30	57	9	0	4	0	0	87	4	20
2017	Financial management	52	37	4	7	0	0	0	89	7	26
2017	Information technology	50	41	4	4	0	0	0	91	4	20
2017	Policy	34	24	18	18	6	0	0	58	24	53
2017	Project management	26	41	22	3	8	0	0	67	11	35
2017	None of the above	34	26	28	7	6	0	0	60	13	15
2014	Communications or public affairs	30	51	8	7	5	0	0	81	12	40
2014	Administration and operations	34	41	14	9	3	0	0	74	11	70
2014	Human resources	56	28	17	0	0	0	0	83	0	18
2014	Financial management	61	39	0	0	0	0	0	100	0	18
2014	Information technology	46	43	7	4	0	0	0	89	4	25
2014	Other services to the public	18	55	9	9	9	0	0	73	18	11
2014	None of the above	37	40	16	3	3	1	0	78	6	72

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	34	37	13	13	0	3	0	72	14	38
2020	Administration and operations	29	38	18	8	4	3	0	69	12	95
2020	Human resources	52	41	2	4	0	2	0	94	4	56
2020	Financial management	35	39	18	8	0	0	0	75	8	40
2020	Information management	30	40	31	0	0	0	0	69	0	10
2020	Information technology	54	33	4	8	0	0	0	87	8	24
2020	Evaluation	18	73	9	0	0	0	0	91	0	11
2020	Policy	21	58	10	8	0	4	0	82	8	106
2020	Project management	20	51	15	9	3	2	0	72	13	65
2020	None of the above	36	28	18	14	4	0	0	64	18	51
2019	Communications or public affairs	38	47	6	6	0	3	0	88	6	34
2019	Administration and operations	25	47	14	9	2	2	0	74	12	86
2019	Human resources	46	37	8	4	0	2	2	87	4	49
2019	Financial management	31	45	21	0	3	0	0	76	3	38
2019	Information management	20	61	0	10	0	9	0	89	11	10
2019	Information technology	40	24	24	8	0	4	0	67	8	25
2019	Policy	23	44	13	12	5	4	0	69	17	85
2019	Project management	19	47	20	10	2	3	0	68	12	62
2019	None of the above	23	38	24	9	6	0	0	61	15	34
2018	Communications or public affairs	15	48	13	21	3	0	0	63	24	29
2018	Administration and operations	21	42	23	3	7	3	0	65	10	57
2018	Human resources	16	44	28	4	0	4	4	65	4	22
2018	Financial management	33	32	24	0	8	3	0	67	8	25
2018	Information technology	60	29	0	5	5	0	0	89	11	18
2018	Policy	21	48	16	14	0	2	0	70	14	48
2018	Project management	9	52	21	9	9	0	0	61	18	43
2018	None of the above	25	21	26	11	10	7	0	49	23	27
2017	Communications or public affairs	30	46	15	9	0	0	0	75	9	31
2017	Administration and operations	16	39	31	7	7	0	0	55	14	55
2017	Human resources	22	32	16	20	0	10	0	60	22	19
2017	Financial management	42	40	7	7	0	4	0	85	8	26
2017	Information technology	41	31	18	6	4	0	0	72	10	20
2017	Policy	27	36	24	11	2	0	0	63	13	53
2017	Project management	18	44	13	5	16	3	0	64	22	35
2017	None of the above	19	27	21	20	6	7	0	50	28	15

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	29	38	15	16	3	0	0	67	18	38
2020	Administration and operations	36	32	11	15	5	0	1	68	20	94
2020	Human resources	53	28	7	7	4	0	2	82	11	57
2020	Financial management	33	18	10	25	13	0	0	52	38	39
2020	Information management	69	31	0	0	0	0	0	100	0	10
2020	Information technology	42	33	13	12	0	0	0	75	12	24
2020	Evaluation	64	27	0	9	0	0	0	91	9	11
2020	Policy	27	38	9	18	8	0	0	65	25	106
2020	Project management	35	36	11	9	9	0	0	71	18	65
2020	None of the above	37	28	9	12	12	0	2	67	24	51
2019	Communications or public affairs	33	32	9	21	6	0	0	65	26	34
2019	Administration and operations	43	30	13	11	1	0	1	74	13	86
2019	Human resources	68	25	4	4	0	0	0	92	4	49
2019	Financial management	43	18	21	8	8	0	3	63	16	39
2019	Information management	61	39	0	0	0	0	0	100	0	10
2019	Information technology	68	16	8	4	0	4	0	88	4	25
2019	Policy	34	29	9	14	13	1	0	63	27	86
2019	Project management	32	23	24	18	3	0	0	55	21	62
2019	None of the above	59	20	9	9	3	0	0	79	12	34
2018	Communications or public affairs	21	40	18	11	11	0	0	61	21	29
2018	Administration and operations	35	35	12	14	1	1	0	71	16	57
2018	Human resources	46	29	0	15	9	0	0	76	24	22
2018	Financial management	36	29	12	18	4	0	0	65	22	24
2018	Information technology	66	16	12	0	5	0	0	82	5	18
2018	Policy	40	47	6	5	2	0	0	87	7	47
2018	Project management	34	27	22	12	4	0	0	62	17	43
2018	None of the above	17	25	9	37	12	0	0	42	49	27
2017	Communications or public affairs	42	37	6	12	3	0	0	78	16	31
2017	Administration and operations	31	41	7	16	5	0	0	72	21	55
2017	Human resources	30	38	19	13	0	0	0	68	13	20
2017	Financial management	49	29	0	18	4	0	0	78	22	26
2017	Information technology	46	32	9	9	4	0	0	78	13	20
2017	Policy	38	35	13	11	4	0	0	73	14	53
2017	Project management	41	23	22	6	8	0	0	64	14	34
2017	None of the above	14	54	14	13	6	0	0	67	19	15
2014	Communications or public affairs	19	40	9	22	7	3	0	61	30	40
2014	Administration and operations	42	36	10	6	6	0	0	79	11	70
2014	Human resources	44	39	6	6	6	0	0	83	11	18
2014	Financial management	52	42	0	5	0	0	0	95	5	19
2014	Information technology	62	23	11	0	4	0	0	85	4	25
2014	Other services to the public	36	27	9	9	18	0	0	63	28	11
2014	None of the above	37	36	10	11	5	1	0	74	16	72

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	10	27	40	11	12	0	0	37	23	38
2020	Administration and operations	25	28	21	17	8	0	0	54	25	95
2020	Human resources	28	42	16	5	9	0	0	70	14	57
2020	Financial management	20	10	25	20	25	0	0	30	45	40
2020	Information management	39	31	10	20	0	0	0	70	20	10
2020	Information technology	25	25	46	4	0	0	0	50	4	24
2020	Evaluation	36	45	18	0	0	0	0	82	0	11
2020	Policy	24	22	26	16	13	0	0	46	29	106
2020	Project management	17	29	23	17	15	0	0	46	31	66
2020	None of the above	28	27	18	8	17	2	0	55	26	50
2019	Communications or public affairs	22	18	36	12	12	0	0	40	24	33
2019	Administration and operations	30	36	16	12	4	1	0	67	16	86
2019	Human resources	33	29	20	12	6	0	0	62	18	49
2019	Financial management	26	26	21	15	13	0	0	51	28	39
2019	Information management	20	21	40	0	0	9	10	50	0	10
2019	Information technology	28	49	12	12	0	0	0	76	12	25
2019	Policy	26	32	22	8	13	0	0	58	20	86
2019	Project management	25	36	20	13	6	0	0	61	19	61
2019	None of the above	29	18	30	14	9	0	0	47	23	34
2018	Communications or public affairs	14	17	34	11	25	0	0	31	35	29
2018	Administration and operations	35	23	14	16	13	0	0	58	28	58
2018	Human resources	21	37	19	12	11	0	0	57	23	22
2018	Financial management	12	23	37	13	16	0	0	35	28	25
2018	Information technology	32	27	36	0	5	0	0	59	5	18
2018	Policy	24	29	23	9	14	0	0	53	24	48
2018	Project management	32	37	20	4	8	0	0	68	12	43
2018	None of the above	17	17	19	19	29	0	0	34	48	27
2017	Communications or public affairs	28	35	21	9	6	0	0	63	16	31
2017	Administration and operations	24	32	23	12	9	0	0	56	21	55
2017	Human resources	24	41	23	13	0	0	0	65	13	20
2017	Financial management	20	59	15	3	0	4	0	81	4	26
2017	Information technology	35	30	22	9	4	0	0	65	13	20
2017	Policy	24	33	29	7	7	0	0	57	14	53
2017	Project management	29	22	27	16	6	0	0	51	22	35
2017	None of the above	14	35	32	6	13	0	0	49	19	15
2014	Communications or public affairs	37	25	25	7	7	0	0	61	14	40
2014	Administration and operations	43	35	11	7	3	0	0	79	10	70
2014	Human resources	50	33	11	0	6	0	0	83	6	18
2014	Financial management	42	27	11	21	0	0	0	68	21	19
2014	Information technology	38	19	26	16	0	0	0	58	16	25
2014	Other services to the public	9	27	27	27	9	0	0	36	37	11
2014	None of the above	34	34	11	8	12	0	0	69	21	72

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	39	61	38
2020	Administration and operations	36	64	93
2020	Human resources	49	51	57
2020	Financial management	47	53	40
2020	Information management	40	60	10
2020	Information technology	38	62	24
2020	Evaluation	27	73	11
2020	Policy	31	69	105
2020	Project management	44	56	66
2020	None of the above	26	74	51

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	58	16	11	5	0	5	5	82	6	38
2020	Administration and operations	55	21	8	0	3	3	9	87	4	95
2020	Human resources	65	18	2	2	2	0	12	94	4	57
2020	Financial management	70	12	7	0	0	0	10	92	0	40
2020	Information management	80	20	0	0	0	0	0	100	0	10
2020	Information technology	54	25	4	8	0	0	8	86	9	24
2020	Evaluation	36	36	0	0	0	27	0	100	0	11
2020	Policy	44	23	10	3	2	7	11	82	6	106
2020	Project management	45	26	11	3	0	3	12	84	3	66
2020	None of the above	45	22	10	0	2	2	19	85	3	51

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Communications or public affairs	38	31	31	38
2020	Administration and operations	33	24	43	95
2020	Human resources	25	40	35	57
2020	Financial management	45	18	37	40
2020	Information technology	25	46	29	24
2020	Evaluation	27	27	45	11
2020	Policy	40	19	41	106
2020	Project management	33	21	45	66
2020	None of the above	38	23	39	51
2019	Communications or public affairs	32	30	38	34
2019	Administration and operations	29	23	48	86
2019	Human resources	27	47	27	49
2019	Financial management	44	28	29	39
2019	Information management	39	21	40	10
2019	Information technology	20	56	25	25
2019	Policy	51	15	34	86
2019	Project management	45	13	42	62
2019	None of the above	50	24	27	34
2018	Communications or public affairs	34	18	48	29
2018	Administration and operations	35	23	42	57
2018	Human resources	50	12	38	22
2018	Financial management	60	24	16	25
2018	Information technology	40	50	10	18
2018	Policy	54	13	33	48
2018	Project management	46	11	42	42
2018	None of the above	50	22	29	27
2017	Communications or public affairs	28	42	31	31
2017	Administration and operations	42	25	33	55
2017	Human resources	52	21	27	20
2017	Financial management	56	25	20	26
2017	Information technology	54	24	22	20
2017	Policy	49	25	26	53
2017	Project management	40	25	35	35
2017	None of the above	54	6	40	15
2014	Communications or public affairs	49	14	37	40
2014	Administration and operations	33	20	48	70
2014	Human resources	61	17	22	18
2014	Financial management	42	32	26	19
2014	Information technology	27	19	54	25
2014	Other services to the public	55	18	27	11
2014	None of the above	51	20	29	72

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Communications or public affairs	0	14	64	7	0	14	14
2020	Administration and operations	13	16	33	7	19	13	31
2020	Human resources	7	29	36	0	14	14	14
2020	Financial management	0	28	72	0	0	0	18
2020	Policy	0	9	75	2	9	4	43
2020	Project management	9	13	69	0	0	9	22
2020	None of the above	0	15	58	16	0	11	19
2019	Communications or public affairs	0	9	73	9	9	0	11
2019	Administration and operations	12	8	64	0	8	8	25
2019	Human resources	0	38	47	0	15	0	13
2019	Financial management	12	53	29	0	0	7	17
2019	Policy	2	12	70	7	2	7	44
2019	Project management	4	4	68	7	14	4	28
2019	None of the above	0	18	65	0	6	11	17
2018	Communications or public affairs	0	11	76	0	0	12	10
2018	Administration and operations	10	13	60	4	8	6	21
2018	Human resources	0	0	100	0	0	0	10
2018	Financial management	0	54	18	0	21	6	15
2018	Policy	0	27	66	0	3	4	26
2018	Project management	5	29	40	10	12	5	19
2018	None of the above	9	0	84	0	0	7	13
2017	Administration and operations	4	9	79	0	0	8	24
2017	Human resources	0	19	73	0	0	8	11
2017	Financial management	13	47	28	7	0	6	15
2017	Information technology	17	8	43	0	24	8	10
2017	Policy	0	11	77	8	0	4	27
2017	Project management	7	0	68	18	7	0	13
2014	Communications or public affairs	0	10	79	10	9999	0	20
2014	Administration and operations	0	22	61	17	9999	0	23
2014	Human resources	0	9	64	0	9999	27	11
2014	None of the above	3	14	65	13	9999	5	37

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	62	24	14	0	0	0	0	86	0	37
2020	Administration and operations	47	43	6	2	1	0	0	91	3	95
2020	Human resources	63	33	2	2	0	0	0	96	2	57
2020	Financial management	55	38	0	5	3	0	0	92	8	40
2020	Information management	70	30	0	0	0	0	0	100	0	10
2020	Information technology	58	33	8	0	0	0	0	92	0	24
2020	Evaluation	73	18	9	0	0	0	0	91	0	11
2020	Policy	47	38	8	6	2	0	0	85	8	104
2020	Project management	47	39	4	9	0	0	0	86	9	66
2020	None of the above	43	38	8	8	2	0	0	82	10	50
2019	Communications or public affairs	47	33	18	3	0	0	0	79	3	34
2019	Administration and operations	58	29	6	5	0	1	1	89	5	86
2019	Human resources	68	23	5	4	0	0	0	91	4	48
2019	Financial management	51	36	5	5	3	0	0	87	8	39
2019	Information management	60	21	20	0	0	0	0	80	0	10
2019	Information technology	60	28	8	4	0	0	0	88	4	25
2019	Policy	50	39	1	5	5	0	0	89	9	85
2019	Project management	51	37	10	2	0	0	0	88	2	60
2019	None of the above	44	41	6	6	3	0	0	85	9	34
2018	Communications or public affairs	53	41	3	3	0	0	0	93	3	29
2018	Administration and operations	46	39	9	3	0	2	0	87	3	57
2018	Human resources	51	29	0	13	4	0	4	83	17	22
2018	Financial management	45	48	0	7	0	0	0	93	7	25
2018	Information technology	77	17	6	0	0	0	0	94	0	17
2018	Policy	46	46	2	2	4	0	0	92	6	47
2018	Project management	53	33	10	2	2	0	0	86	4	43
2018	None of the above	58	30	12	0	0	0	0	88	0	27
2017	Communications or public affairs	44	43	3	6	3	0	0	88	9	31
2017	Administration and operations	43	46	5	4	2	0	0	89	5	55
2017	Human resources	40	33	23	4	0	0	0	73	4	20
2017	Financial management	64	27	9	0	0	0	0	91	0	26
2017	Information technology	46	44	10	0	0	0	0	90	0	20
2017	Policy	48	44	0	6	2	0	0	92	8	53
2017	Project management	48	38	5	5	3	0	0	87	8	35
2017	None of the above	45	28	21	0	6	0	0	73	6	15
2014	Communications or public affairs	39	51	10	0	0	0	0	90	0	40
2014	Administration and operations	38	43	14	4	1	0	0	81	6	70
2014	Human resources	55	39	6	0	0	0	0	94	0	18
2014	Financial management	74	26	0	0	0	0	0	100	0	19
2014	Information technology	50	27	19	0	0	4	0	81	0	25
2014	Other services to the public	55	27	9	9	0	0	0	82	9	11
2014	None of the above	51	30	14	3	3	0	0	81	5	72

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	41	43	10	5	0	0	0	84	5	38
2020	Administration and operations	33	40	12	8	5	2	0	75	13	95
2020	Human resources	51	39	7	4	0	0	0	90	4	57
2020	Financial management	20	45	17	13	5	0	0	65	18	40
2020	Information management	40	60	0	0	0	0	0	100	0	10
2020	Information technology	46	33	17	0	0	4	0	82	0	24
2020	Evaluation	45	45	9	0	0	0	0	91	0	11
2020	Policy	27	47	16	9	1	0	0	74	10	106
2020	Project management	18	42	23	14	2	2	0	61	15	66
2020	None of the above	29	39	16	6	10	0	0	68	16	51
2019	Communications or public affairs	44	41	6	6	0	3	0	88	6	34
2019	Administration and operations	32	55	7	2	1	1	1	89	4	86
2019	Human resources	51	39	2	4	2	2	0	91	6	49
2019	Financial management	28	51	8	11	0	3	0	81	11	39
2019	Information management	31	39	10	0	10	9	0	77	11	10
2019	Information technology	48	36	8	4	4	0	0	84	8	25
2019	Policy	27	40	14	13	6	0	0	67	19	86
2019	Project management	19	42	29	7	2	2	0	62	8	62
2019	None of the above	32	33	21	15	0	0	0	65	15	34
2018	Communications or public affairs	25	57	3	14	0	0	0	82	14	29
2018	Administration and operations	32	30	21	15	0	2	0	63	16	56
2018	Human resources	32	47	8	8	0	4	0	83	8	22
2018	Financial management	36	44	12	0	4	4	0	84	4	25
2018	Information technology	60	29	11	0	0	0	0	89	0	18
2018	Policy	17	57	10	14	2	0	0	75	16	48
2018	Project management	24	43	16	14	2	0	0	67	17	42
2018	None of the above	27	41	18	11	3	0	0	68	14	27
2017	Communications or public affairs	41	40	12	6	0	0	0	82	6	31
2017	Administration and operations	35	42	14	7	2	0	0	77	9	55
2017	Human resources	27	46	9	14	0	5	0	76	15	20
2017	Financial management	42	43	7	8	0	0	0	85	8	26
2017	Information technology	39	43	18	0	0	0	0	82	0	19
2017	Policy	30	58	2	11	0	0	0	87	11	53
2017	Project management	22	43	16	5	8	3	3	68	14	35
2017	None of the above	47	27	20	6	0	0	0	74	6	15
2014	Communications or public affairs	29	52	12	5	2	0	0	80	7	40
2014	Administration and operations	28	44	17	7	3	1	0	73	10	70
2014	Human resources	56	39	6	0	0	0	0	94	0	18
2014	Financial management	47	48	5	0	0	0	0	95	0	19
2014	Information technology	23	51	11	4	0	12	0	83	4	25
2014	Other services to the public	36	18	18	18	9	0	0	55	27	11
2014	None of the above	21	42	16	14	6	1	0	64	20	72

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	13	36	32	13	2	0	3	16	51	38
2020	Administration and operations	12	33	33	14	8	0	0	22	45	94
2020	Human resources	11	23	38	17	9	0	2	27	34	57
2020	Financial management	30	35	23	7	5	0	0	12	65	40
2020	Information management	0	10	41	29	20	0	0	49	10	10
2020	Information technology	8	18	43	17	13	0	0	30	26	23
2020	Evaluation	0	55	18	0	27	0	0	27	55	11
2020	Policy	19	41	27	11	1	1	0	12	61	106
2020	Project management	18	30	37	11	5	0	0	15	48	66
2020	None of the above	26	31	23	12	8	0	0	19	58	51
2019	Communications or public affairs	15	35	29	15	6	0	0	21	50	34
2019	Administration and operations	19	27	31	13	9	1	0	22	46	86
2019	Human resources	2	27	37	22	10	0	2	33	30	49
2019	Financial management	13	30	24	25	5	0	3	31	44	39
2019	Information management	0	9	40	31	0	9	10	39	11	10
2019	Information technology	8	29	38	13	8	0	4	22	39	24
2019	Policy	13	30	31	21	5	0	0	26	43	86
2019	Project management	18	34	31	15	3	0	0	18	51	62
2019	None of the above	24	21	27	23	6	0	0	29	44	34
2018	Communications or public affairs	14	46	26	14	0	0	0	14	60	28
2018	Administration and operations	15	33	31	11	7	0	2	19	50	56
2018	Human resources	10	36	23	14	13	4	0	28	48	22
2018	Financial management	17	40	19	20	4	0	0	24	57	25
2018	Information technology	10	22	47	5	11	0	5	17	34	18
2018	Policy	12	38	33	13	4	0	0	17	50	48
2018	Project management	12	35	29	19	2	0	2	21	49	43
2018	None of the above	19	24	42	8	7	0	0	15	43	26
2017	Communications or public affairs	12	22	33	23	6	0	3	30	35	31
2017	Administration and operations	13	32	29	17	7	0	2	25	46	55
2017	Human resources	22	24	49	5	0	0	0	5	46	20
2017	Financial management	0	27	42	16	4	4	8	23	30	25
2017	Information technology	10	28	35	9	4	4	9	15	44	20
2017	Policy	23	16	42	13	2	0	4	15	41	53
2017	Project management	19	22	32	16	5	3	3	23	43	35
2017	None of the above	0	13	72	14	0	0	0	14	13	15
2014	Communications or public affairs	10	27	43	15	4	0	0	19	37	40
2014	Administration and operations	14	14	35	25	6	4	2	33	30	70
2014	Human resources	0	28	44	11	17	0	0	28	28	18
2014	Financial management	0	5	58	21	10	0	5	33	5	19
2014	Information technology	12	27	46	12	4	0	0	15	39	25
2014	Other services to the public	9	18	64	9	0	0	0	9	27	11
2014	None of the above	14	19	33	24	7	1	1	32	34	72

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	6	22	17	35	11	5	6	51	30	37
2020	Administration and operations	7	15	29	23	17	6	2	44	25	94
2020	Human resources	9	11	28	25	26	0	2	52	20	57
2020	Financial management	25	17	23	18	15	3	0	33	44	40
2020	Information management	0	0	10	69	20	0	0	90	0	10
2020	Information technology	0	8	16	42	33	0	0	75	8	24
2020	Evaluation	0	0	18	27	27	27	0	75	0	11
2020	Policy	12	20	31	24	10	3	0	35	33	106
2020	Project management	8	18	36	29	9	0	0	38	26	66
2020	None of the above	10	22	22	23	21	0	2	45	33	51
2019	Communications or public affairs	3	18	32	27	15	6	0	44	22	34
2019	Administration and operations	9	13	29	24	20	4	1	46	23	86
2019	Human resources	8	17	34	20	12	6	2	35	27	49
2019	Financial management	15	30	29	10	13	0	3	24	47	39
2019	Information management	0	30	10	20	10	30	0	43	43	10
2019	Information technology	0	20	24	24	20	8	4	50	22	25
2019	Policy	15	16	23	31	12	0	1	44	32	85
2019	Project management	10	23	35	28	3	2	0	31	33	62
2019	None of the above	21	30	27	12	12	0	0	23	50	34
2018	Communications or public affairs	14	35	25	22	3	0	0	26	49	28
2018	Administration and operations	19	30	27	6	10	4	3	17	54	56
2018	Human resources	28	38	9	13	9	4	0	23	68	22
2018	Financial management	17	35	24	16	4	4	0	21	54	25
2018	Information technology	5	45	18	16	11	0	5	28	53	18
2018	Policy	16	23	34	7	16	2	2	24	41	48
2018	Project management	13	40	19	26	2	0	0	28	53	43
2018	None of the above	33	34	22	3	0	7	0	4	73	27
2017	Communications or public affairs	9	25	21	15	13	6	11	33	41	31
2017	Administration and operations	20	23	27	19	7	2	2	27	45	54
2017	Human resources	29	36	19	4	12	0	0	16	65	20
2017	Financial management	4	22	36	27	3	0	8	33	28	26
2017	Information technology	4	4	27	13	32	10	9	56	11	20
2017	Policy	15	29	29	12	11	0	4	24	45	53
2017	Project management	24	30	24	5	8	6	3	15	59	35
2017	None of the above	20	14	59	7	0	0	0	7	34	15
2014	Communications or public affairs	7	23	29	30	9	0	3	40	31	40
2014	Administration and operations	8	17	35	19	13	5	2	35	27	70
2014	Human resources	0	11	28	17	44	0	0	61	11	18
2014	Financial management	5	5	48	26	10	0	5	39	11	19
2014	Information technology	8	15	34	35	8	0	0	42	23	25
2014	Other services to the public	9	36	36	9	9	0	0	18	45	11
2014	None of the above	14	14	33	16	17	3	4	35	29	72

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	8	24	42	13	7	3	3	21	34	38
2020	Administration and operations	10	17	33	26	12	1	1	39	27	94
2020	Human resources	0	16	45	18	18	2	2	37	17	56
2020	Financial management	16	23	42	12	5	3	0	18	39	40
2020	Information management	0	0	31	30	29	10	0	66	0	10
2020	Information technology	4	25	42	4	21	4	0	26	30	24
2020	Evaluation	0	27	27	18	9	18	0	33	33	11
2020	Policy	9	21	31	30	8	1	0	38	31	106
2020	Project management	11	29	40	15	5	0	0	20	40	65
2020	None of the above	12	18	36	20	12	0	2	32	31	50
2019	Communications or public affairs	15	29	32	15	9	0	0	24	44	34
2019	Administration and operations	14	14	26	26	17	2	1	44	29	86
2019	Human resources	6	25	27	26	14	0	2	41	31	49
2019	Financial management	11	13	33	31	10	0	3	42	24	39
2019	Information management	0	18	41	10	10	9	10	26	23	10
2019	Information technology	8	32	20	16	16	0	8	34	44	25
2019	Policy	8	15	28	33	14	1	0	47	24	86
2019	Project management	16	26	33	15	8	2	0	23	43	62
2019	None of the above	21	18	30	30	0	0	0	30	39	33
2018	Communications or public affairs	23	20	43	14	0	0	0	14	43	29
2018	Administration and operations	12	30	35	6	13	0	4	20	44	56
2018	Human resources	14	37	21	5	5	18	0	12	63	21
2018	Financial management	4	19	37	32	4	4	0	37	24	25
2018	Information technology	11	21	30	16	16	0	5	35	34	18
2018	Policy	10	14	28	38	10	0	0	48	24	48
2018	Project management	16	34	31	13	2	2	0	16	52	43
2018	None of the above	8	18	42	17	9	7	0	28	27	27
2017	Communications or public affairs	19	18	30	16	9	0	8	27	40	31
2017	Administration and operations	18	29	23	23	7	0	0	30	47	55
2017	Human resources	14	33	18	21	9	0	5	32	49	20
2017	Financial management	0	13	47	32	4	0	4	37	14	25
2017	Information technology	0	45	18	9	15	0	13	28	52	20
2017	Policy	11	21	38	22	4	0	4	27	33	53
2017	Project management	19	19	42	17	0	3	0	17	39	35
2017	None of the above	19	21	21	33	0	0	7	35	43	15
2014	Communications or public affairs	27	34	34	5	0	0	0	5	61	40
2014	Administration and operations	20	32	32	7	6	3	0	13	54	70
2014	Human resources	6	6	44	22	22	0	0	44	11	18
2014	Financial management	0	27	52	5	11	0	5	17	28	19
2014	Information technology	8	38	34	4	12	0	4	16	48	25
2014	Other services to the public	18	37	18	18	0	9	0	20	60	11
2014	None of the above	18	29	33	16	4	0	0	21	46	72

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	24	26	37	11	2	0	0	13	49	38
2020	Administration and operations	13	28	37	17	3	0	2	20	42	93
2020	Human resources	11	20	44	19	7	0	0	26	30	57
2020	Financial management	47	20	18	10	5	0	0	15	68	40
2020	Information management	0	0	51	20	30	0	0	49	0	10
2020	Information technology	12	12	30	29	12	0	4	44	25	24
2020	Evaluation	0	18	36	18	27	0	0	45	18	11
2020	Policy	34	30	26	7	3	0	0	10	64	106
2020	Project management	19	30	31	17	3	0	0	20	50	66
2020	None of the above	21	24	34	4	15	0	2	20	46	51
2019	Communications or public affairs	26	32	12	21	9	0	0	30	59	34
2019	Administration and operations	12	31	29	17	10	1	0	27	43	85
2019	Human resources	14	18	27	30	12	0	0	42	32	49
2019	Financial management	21	23	25	15	13	0	3	29	45	39
2019	Information management	0	9	51	10	10	20	0	26	11	10
2019	Information technology	4	24	32	36	0	0	4	38	29	25
2019	Policy	15	30	35	12	7	1	0	19	46	86
2019	Project management	29	31	21	18	2	0	0	19	60	62
2019	None of the above	20	15	44	20	0	0	0	20	35	34
2018	Communications or public affairs	21	22	43	14	0	0	0	14	42	28
2018	Administration and operations	15	35	31	10	9	0	0	19	50	56
2018	Human resources	32	33	21	0	9	4	0	9	68	22
2018	Financial management	22	27	21	23	3	4	0	28	51	25
2018	Information technology	11	18	45	21	5	0	0	27	29	18
2018	Policy	9	35	35	22	0	0	0	22	43	47
2018	Project management	18	30	31	9	7	2	2	17	51	42
2018	None of the above	30	32	25	10	0	3	0	11	64	27
2017	Communications or public affairs	9	40	21	12	9	0	8	24	54	31
2017	Administration and operations	17	21	36	23	2	0	0	25	39	55
2017	Human resources	14	36	30	15	5	0	0	20	50	20
2017	Financial management	4	27	34	27	4	0	4	33	32	25
2017	Information technology	4	23	13	18	32	0	9	55	30	20
2017	Policy	11	38	32	12	4	0	4	16	51	51
2017	Project management	25	23	22	12	18	0	0	30	48	34
2017	None of the above	13	34	26	20	0	0	7	21	50	15
2014	Communications or public affairs	18	35	27	17	3	0	0	20	53	39
2014	Administration and operations	7	21	36	25	9	3	0	34	29	69
2014	Human resources	0	11	28	50	11	0	0	61	11	18
2014	Financial management	11	0	45	28	17	0	0	44	11	18
2014	Information technology	0	12	50	27	12	0	0	38	12	25
2014	Other services to the public	9	27	45	9	9	0	0	18	37	11
2014	None of the above	15	20	37	19	4	1	3	24	37	72

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	23	24	24	16	13	0	0	29	47	38
2020	Administration and operations	14	23	26	18	13	2	4	33	40	94
2020	Human resources	14	19	25	21	21	0	0	41	34	57
2020	Financial management	31	30	23	8	7	3	0	15	62	40
2020	Information management	0	0	51	20	30	0	0	49	0	10
2020	Information technology	12	25	38	21	4	0	0	25	37	24
2020	Evaluation	9	27	18	9	36	0	0	45	36	11
2020	Policy	20	25	24	22	7	2	0	30	46	106
2020	Project management	24	33	23	15	3	2	0	19	58	66
2020	None of the above	21	26	25	14	12	0	2	26	49	51
2019	Communications or public affairs	26	26	23	15	9	0	0	24	53	34
2019	Administration and operations	13	15	23	27	19	1	2	47	29	86
2019	Human resources	8	21	27	13	25	2	4	40	31	48
2019	Financial management	16	28	23	18	10	0	5	29	46	39
2019	Information management	0	9	41	20	21	9	0	44	10	10
2019	Information technology	8	21	54	13	0	0	5	13	30	24
2019	Policy	13	13	36	21	12	2	4	35	27	86
2019	Project management	23	26	27	16	6	2	0	23	49	62
2019	None of the above	18	35	18	15	12	0	3	27	54	34
2018	Communications or public affairs	33	24	30	10	0	0	3	10	59	28
2018	Administration and operations	12	28	27	12	11	2	8	25	45	56
2018	Human resources	23	37	18	14	4	4	0	19	63	22
2018	Financial management	23	43	22	12	0	0	0	12	66	25
2018	Information technology	22	27	30	10	11	0	0	21	49	18
2018	Policy	15	18	39	21	4	0	2	26	34	48
2018	Project management	16	31	26	16	7	4	0	23	49	43
2018	None of the above	40	15	23	15	0	7	0	17	59	26
2017	Communications or public affairs	19	22	27	12	6	3	11	22	47	31
2017	Administration and operations	21	32	16	19	7	0	5	28	55	55
2017	Human resources	31	15	36	9	5	0	5	15	48	20
2017	Financial management	8	20	42	15	4	4	8	22	31	25
2017	Information technology	13	9	31	13	15	6	13	34	27	20
2017	Policy	16	29	22	27	2	0	4	30	47	53
2017	Project management	39	17	19	5	13	3	5	20	60	35
2017	None of the above	25	35	26	14	0	0	0	14	60	15
2014	Communications or public affairs	20	34	27	10	6	0	3	17	55	40
2014	Administration and operations	10	16	33	24	10	5	1	37	28	69
2014	Human resources	11	17	17	28	28	0	0	55	28	18
2014	Financial management	16	21	31	22	10	0	0	32	37	19
2014	Information technology	19	19	34	19	8	0	0	27	39	25
2014	Other services to the public	18	36	36	9	0	0	0	9	55	11
2014	None of the above	10	26	22	30	7	1	4	39	37	72

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	13	13	34	31	5	3	0	38	28	38
2020	Administration and operations	10	16	29	24	14	4	3	41	28	94
2020	Human resources	0	14	21	34	23	5	3	62	15	57
2020	Financial management	24	20	23	28	3	3	0	32	45	39
2020	Information management	0	10	31	20	19	19	0	49	13	10
2020	Information technology	0	0	21	46	29	0	4	78	0	24
2020	Evaluation	0	0	27	18	18	36	0	57	0	11
2020	Policy	11	19	27	25	11	3	4	39	32	106
2020	Project management	6	12	33	30	12	6	0	45	20	66
2020	None of the above	6	16	28	22	26	2	0	49	23	50
2019	Communications or public affairs	6	18	30	32	9	6	0	44	25	34
2019	Administration and operations	13	20	21	26	15	4	2	43	35	86
2019	Human resources	12	27	41	4	10	2	4	15	42	49
2019	Financial management	13	25	31	18	5	0	8	25	41	39
2019	Information management	20	10	10	40	10	9	0	56	33	10
2019	Information technology	0	12	29	38	8	8	5	53	14	24
2019	Policy	13	27	26	23	8	1	1	32	41	86
2019	Project management	15	28	30	18	6	3	0	25	44	62
2019	None of the above	35	15	21	15	12	0	3	27	51	34
2018	Communications or public affairs	21	18	47	11	0	0	4	11	40	27
2018	Administration and operations	37	21	21	4	8	1	8	14	64	56
2018	Human resources	51	28	0	9	4	8	0	14	86	22
2018	Financial management	35	40	13	8	0	0	4	8	79	25
2018	Information technology	12	34	27	16	5	0	5	22	49	18
2018	Policy	23	32	28	14	0	0	3	14	57	46
2018	Project management	29	36	24	9	2	0	0	11	65	43
2018	None of the above	57	26	14	0	0	3	0	0	86	27
2017	Communications or public affairs	12	15	31	15	12	3	11	32	32	31
2017	Administration and operations	43	22	20	9	5	0	0	14	66	55
2017	Human resources	41	50	9	0	0	0	0	0	91	20
2017	Financial management	19	45	24	4	4	0	4	8	67	25
2017	Information technology	13	19	22	26	4	0	15	36	38	20
2017	Policy	21	24	22	15	7	2	9	25	50	52
2017	Project management	38	21	22	3	5	5	5	9	67	35
2017	None of the above	40	28	19	7	0	7	0	7	72	15
2014	Communications or public affairs	5	30	35	19	9	0	3	29	36	40
2014	Administration and operations	7	17	34	22	8	7	5	34	27	69
2014	Human resources	0	17	28	33	22	0	0	55	17	18
2014	Financial management	0	26	16	43	10	5	0	56	27	19
2014	Information technology	12	4	27	38	12	4	4	54	17	25
2014	Other services to the public	9	36	27	18	9	0	0	28	45	11
2014	None of the above	12	18	25	22	15	1	7	40	33	72

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	10	19	22	33	13	3	0	47	30	37
2020	Administration and operations	11	17	39	18	11	1	3	30	29	94
2020	Human resources	4	13	33	25	23	3	0	49	17	56
2020	Financial management	5	30	40	19	3	3	0	23	36	40
2020	Information management	0	0	30	41	29	0	0	70	0	10
2020	Information technology	4	16	38	21	17	0	4	39	21	24
2020	Policy	7	14	41	25	11	1	1	36	22	106
2020	Project management	18	35	35	7	5	0	0	12	53	66
2020	None of the above	22	16	27	17	15	0	2	33	39	51
2019	Communications or public affairs	9	18	29	33	9	0	3	43	27	34
2019	Administration and operations	11	14	37	23	10	2	2	35	26	86
2019	Human resources	8	9	34	29	16	0	4	47	17	48
2019	Financial management	5	18	43	23	5	0	5	29	25	39
2019	Information management	0	30	30	10	21	9	0	34	33	10
2019	Information technology	8	32	24	20	4	8	4	28	46	25
2019	Policy	11	17	32	24	13	2	1	38	28	85
2019	Project management	15	34	27	14	8	0	2	23	50	62
2019	None of the above	11	30	38	9	12	0	0	21	41	34
2018	Communications or public affairs	10	25	40	25	0	0	0	25	35	28
2018	Administration and operations	8	39	31	5	11	1	4	17	50	56
2018	Human resources	14	33	22	16	7	8	0	25	51	22
2018	Financial management	12	29	32	19	4	4	0	24	42	25
2018	Information technology	11	34	29	10	16	0	0	27	45	18
2018	Policy	6	28	32	30	4	0	0	34	34	47
2018	Project management	22	37	24	13	4	0	0	18	58	43
2018	None of the above	22	19	44	11	0	3	0	12	43	27
2017	Communications or public affairs	9	18	43	12	6	3	8	21	31	31
2017	Administration and operations	18	27	30	20	5	0	0	25	45	54
2017	Human resources	14	21	39	21	0	0	5	22	36	20
2017	Financial management	0	29	35	20	8	4	4	30	31	25
2017	Information technology	4	13	23	35	15	0	9	55	19	20
2017	Policy	13	24	24	26	4	2	9	33	41	53
2017	Project management	25	17	37	8	3	8	3	12	46	35
2017	None of the above	26	21	52	0	0	0	0	0	48	15
2014	Communications or public affairs	20	31	22	15	9	3	0	25	52	40
2014	Administration and operations	18	27	34	12	6	4	0	18	47	70
2014	Human resources	6	17	22	39	17	0	0	55	23	18
2014	Financial management	0	16	47	21	16	0	0	38	16	19
2014	Information technology	8	12	57	12	8	4	0	20	21	25
2014	Other services to the public	9	37	27	18	0	9	0	20	50	11
2014	None of the above	23	14	37	18	7	0	1	25	38	72

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	2	11	31	32	24	0	0	56	13	38
2020	Administration and operations	2	9	31	38	17	1	2	57	11	94
2020	Human resources	0	2	28	42	28	0	0	70	2	57
2020	Financial management	5	8	41	29	18	0	0	46	13	39
2020	Information management	0	0	30	41	29	0	0	70	0	10
2020	Information technology	0	8	8	25	54	0	4	82	9	24
2020	Evaluation	18	0	45	18	18	0	0	36	18	11
2020	Policy	3	10	34	33	20	1	0	54	13	105
2020	Project management	8	12	36	33	9	2	0	43	20	66
2020	None of the above	10	14	30	21	23	0	2	45	25	51
2019	Communications or public affairs	0	3	26	32	38	0	0	71	3	34
2019	Administration and operations	1	3	14	45	34	1	1	81	5	86
2019	Human resources	4	8	19	28	41	0	0	69	12	49
2019	Financial management	10	18	5	28	36	0	3	65	30	39
2019	Information management	10	30	29	10	21	0	0	31	40	10
2019	Information technology	0	12	16	32	32	0	8	69	13	25
2019	Policy	1	5	22	41	32	0	0	72	6	86
2019	Project management	8	3	28	38	19	2	2	59	12	61
2019	None of the above	6	3	24	44	24	0	0	67	9	34

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	26	35	16	21	3	0	0	61	24	38
2020	Administration and operations	20	45	15	12	4	4	0	68	17	95
2020	Human resources	35	40	11	11	0	0	3	78	11	57
2020	Financial management	12	44	18	15	11	0	0	56	26	39
2020	Information technology	42	38	13	4	0	4	0	83	4	24
2020	Evaluation	45	36	9	9	0	0	0	82	9	11
2020	Policy	20	37	19	15	6	4	0	58	22	106
2020	Project management	11	32	23	27	3	5	0	45	32	66
2020	None of the above	23	30	14	14	16	0	2	55	31	50
2019	Communications or public affairs	25	30	18	15	9	3	0	56	25	33
2019	Administration and operations	28	34	19	15	1	2	0	64	17	85
2019	Human resources	33	41	14	6	0	6	0	78	7	49
2019	Financial management	20	30	31	10	8	0	0	51	18	39
2019	Information management	10	30	20	31	0	9	0	44	34	10
2019	Information technology	36	44	16	4	0	0	0	80	4	25
2019	Policy	16	45	13	14	7	5	0	64	22	84
2019	Project management	7	29	26	31	3	3	0	37	36	61
2019	None of the above	14	36	18	18	15	0	0	50	33	34

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	53	34	3	8	3	0	0	87	11	38
2020	Administration and operations	58	25	12	1	2	0	1	85	3	94
2020	Human resources	84	13	2	0	2	0	0	96	2	57
2020	Financial management	70	15	5	5	5	0	0	85	10	40
2020	Information management	70	20	10	0	0	0	0	90	0	10
2020	Information technology	63	29	4	4	0	0	0	92	4	24
2020	Evaluation	64	27	0	0	0	9	0	100	0	11
2020	Policy	55	30	8	4	2	0	0	86	6	104
2020	Project management	54	15	9	11	6	3	2	73	18	66
2020	None of the above	66	24	6	0	4	0	0	90	4	51
2019	Communications or public affairs	55	24	9	6	6	0	0	79	12	33
2019	Administration and operations	53	27	11	7	1	1	0	81	8	86
2019	Human resources	69	19	6	2	4	0	0	88	6	49
2019	Financial management	56	36	5	3	0	0	0	92	3	39
2019	Information management	60	31	0	0	0	9	0	100	0	10
2019	Information technology	76	8	12	4	0	0	0	84	4	25
2019	Policy	49	28	6	10	8	0	0	76	18	86
2019	Project management	51	31	11	5	2	0	0	82	7	62
2019	None of the above	47	23	9	9	6	6	0	75	16	34
2018	Communications or public affairs	39	41	10	3	6	0	0	80	10	29
2018	Administration and operations	57	23	5	8	5	1	0	81	14	57
2018	Human resources	44	34	0	13	0	8	0	86	14	22
2018	Financial management	47	33	4	4	12	0	0	81	16	25
2018	Information technology	67	11	11	11	0	0	0	78	11	18
2018	Policy	52	22	11	12	4	0	0	74	16	48
2018	Project management	40	31	11	9	7	0	2	73	16	43
2018	None of the above	44	29	12	15	0	0	0	73	15	26
2017	Communications or public affairs	45	30	12	9	3	0	0	75	12	31
2017	Administration and operations	49	31	14	5	0	0	0	80	5	55
2017	Human resources	36	55	0	0	4	5	0	95	5	20
2017	Financial management	60	37	0	4	0	0	0	96	4	26
2017	Information technology	63	23	4	9	0	0	0	87	9	20
2017	Policy	45	40	7	4	2	2	0	87	6	53
2017	Project management	40	44	11	5	0	0	0	84	5	35
2017	None of the above	38	28	21	7	6	0	0	67	13	15
2014	Communications or public affairs	33	35	10	12	9	0	0	68	22	40
2014	Administration and operations	32	41	6	11	9	1	0	74	20	70
2014	Human resources	56	28	6	6	0	0	6	88	6	18
2014	Financial management	79	16	5	0	0	0	0	95	0	19
2014	Information technology	54	15	15	12	0	0	4	72	12	25
2014	Other services to the public	37	45	0	9	9	0	0	82	18	11
2014	None of the above	56	24	12	5	3	0	0	80	8	72

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	53	34	5	6	3	0	0	86	9	36
2020	Administration and operations	66	27	3	2	0	0	1	95	2	94
2020	Human resources	79	18	2	2	0	0	0	96	2	57
2020	Financial management	64	25	11	0	0	0	0	89	0	39
2020	Information management	69	20	10	0	0	0	0	90	0	10
2020	Information technology	62	29	4	4	0	0	0	92	4	24
2020	Evaluation	55	45	0	0	0	0	0	100	0	11
2020	Policy	72	24	3	0	1	0	0	96	1	104
2020	Project management	65	21	5	3	6	0	0	86	9	66
2020	None of the above	68	22	4	6	0	0	0	90	6	51
2019	Communications or public affairs	67	21	3	9	0	0	0	88	9	33
2019	Administration and operations	64	27	4	5	0	1	0	92	5	86
2019	Human resources	73	23	2	2	0	0	0	96	2	49
2019	Financial management	66	23	8	3	0	0	0	90	3	38
2019	Information management	52	48	0	0	0	0	0	100	0	10
2019	Information technology	72	24	4	0	0	0	0	96	0	25
2019	Policy	59	28	5	5	4	0	0	87	8	86
2019	Project management	51	31	11	5	2	0	0	82	7	62
2019	None of the above	65	17	3	9	6	0	0	82	15	34
2018	Communications or public affairs	50	36	7	4	3	0	0	86	7	29
2018	Administration and operations	64	18	3	9	6	0	0	82	15	56
2018	Human resources	52	43	4	0	0	0	0	96	0	22
2018	Financial management	69	23	0	4	4	0	0	92	8	25
2018	Information technology	67	22	11	0	0	0	0	89	0	18
2018	Policy	69	21	9	0	2	0	0	89	2	47
2018	Project management	34	47	8	11	0	0	0	81	11	43
2018	None of the above	41	41	4	11	4	0	0	82	15	26
2017	Communications or public affairs	40	37	13	10	0	0	0	77	10	30
2017	Administration and operations	54	33	7	4	2	0	0	88	5	55
2017	Human resources	34	50	6	5	4	0	0	84	9	20
2017	Financial management	50	42	4	4	0	0	0	92	4	26
2017	Information technology	54	32	4	9	0	0	0	87	9	20
2017	Policy	58	35	0	7	0	0	0	93	7	53
2017	Project management	42	49	3	3	3	0	0	92	5	35
2017	None of the above	59	21	8	6	7	0	0	79	13	15
2014	Communications or public affairs	36	49	5	7	3	0	0	85	10	40
2014	Administration and operations	43	34	9	7	7	0	0	77	14	70
2014	Human resources	61	33	6	0	0	0	0	94	0	18
2014	Financial management	68	27	5	0	0	0	0	95	0	19
2014	Information technology	42	39	11	4	0	0	4	84	4	25
2014	Other services to the public	46	54	0	0	0	0	0	100	0	11
2014	None of the above	67	21	8	4	0	0	0	88	4	72

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	50	41	3	3	3	0	0	91	6	36
2020	Administration and operations	53	35	7	3	0	1	0	89	3	95
2020	Human resources	73	25	2	0	0	0	0	98	0	57
2020	Financial management	64	23	8	5	0	0	0	87	5	39
2020	Information management	59	31	10	0	0	0	0	90	0	10
2020	Information technology	70	13	13	0	4	0	0	83	4	24
2020	Evaluation	64	36	0	0	0	0	0	100	0	11
2020	Policy	59	36	3	0	1	1	0	96	1	102
2020	Project management	52	25	11	3	6	3	0	79	10	65
2020	None of the above	57	32	2	6	2	0	0	90	9	50
2019	Communications or public affairs	58	27	12	0	3	0	0	85	3	33
2019	Administration and operations	50	39	5	2	1	1	2	91	4	86
2019	Human resources	69	25	2	4	0	0	0	94	4	49
2019	Financial management	52	35	8	5	0	0	0	87	5	38
2019	Information management	52	29	10	0	0	9	0	89	0	10
2019	Information technology	68	12	12	0	0	8	0	87	0	25
2019	Policy	53	32	3	6	6	0	0	85	12	86
2019	Project management	52	39	5	5	0	0	0	90	5	62
2019	None of the above	53	24	9	12	3	0	0	77	15	34
2018	Communications or public affairs	43	43	7	8	0	0	0	86	8	29
2018	Administration and operations	59	25	6	3	5	1	0	85	9	57
2018	Human resources	50	38	4	8	0	0	0	88	8	22
2018	Financial management	37	44	4	8	8	0	0	81	16	25
2018	Information technology	65	6	23	6	0	0	0	71	6	17
2018	Policy	53	35	6	4	2	0	0	88	6	48
2018	Project management	31	53	4	9	2	0	0	84	11	43
2018	None of the above	43	32	11	3	8	3	0	77	11	27

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	43	43	8	6	0	0	0	86	6	37
2020	Administration and operations	39	42	10	7	1	2	0	82	8	95
2020	Human resources	52	41	4	4	0	0	0	93	4	57
2020	Financial management	40	37	8	10	3	3	0	79	13	40
2020	Information management	80	0	20	0	0	0	0	80	0	10
2020	Information technology	58	30	13	0	0	0	0	87	0	24
2020	Evaluation	27	55	9	9	0	0	0	82	9	11
2020	Policy	41	36	14	7	0	1	0	79	7	105
2020	Project management	31	37	20	6	5	2	0	68	11	65
2020	None of the above	43	33	14	8	0	2	0	77	8	50
2019	Communications or public affairs	47	44	3	0	3	3	0	94	3	34
2019	Administration and operations	40	45	8	4	1	2	0	87	5	86
2019	Human resources	59	25	8	2	4	2	0	86	6	49
2019	Financial management	41	46	8	3	3	0	0	87	5	39
2019	Information management	40	40	10	0	0	9	0	89	0	10
2019	Information technology	52	32	16	0	0	0	0	84	0	25
2019	Policy	30	39	12	11	5	4	0	72	16	85
2019	Project management	21	43	18	12	2	5	0	68	14	62
2019	None of the above	23	53	12	6	6	0	0	76	12	34
2018	Communications or public affairs	49	41	3	0	3	3	0	93	3	29
2018	Administration and operations	37	46	14	1	0	1	0	84	2	57
2018	Human resources	30	49	4	8	4	4	0	82	13	22
2018	Financial management	47	33	4	4	4	8	0	87	8	25
2018	Information technology	78	11	11	0	0	0	0	89	0	18
2018	Policy	35	47	12	4	0	2	0	84	4	48
2018	Project management	20	48	18	11	2	0	0	68	14	43
2018	None of the above	35	38	10	10	3	3	0	75	14	27
2017	Communications or public affairs	45	39	6	3	0	3	3	90	3	31
2017	Administration and operations	45	34	7	10	2	2	0	81	12	55
2017	Human resources	27	37	9	14	0	13	0	74	16	20
2017	Financial management	49	44	7	0	0	0	0	93	0	26
2017	Information technology	64	17	19	0	0	0	0	81	0	20
2017	Policy	44	38	9	6	2	2	0	83	8	53
2017	Project management	32	49	11	3	3	3	0	83	6	35
2017	None of the above	40	47	7	0	6	0	0	87	6	15
2014	Communications or public affairs	51	36	10	0	3	0	0	87	3	40
2014	Administration and operations	39	34	14	7	4	1	0	74	12	70
2014	Human resources	67	28	6	0	0	0	0	94	0	18
2014	Financial management	63	37	0	0	0	0	0	100	0	19
2014	Information technology	46	31	11	4	0	8	0	84	4	25
2014	Other services to the public	37	27	18	9	9	0	0	64	18	11
2014	None of the above	49	27	12	7	3	1	0	78	10	72

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	42	42	10	0	0	5	0	89	0	38
2020	Administration and operations	43	35	10	3	1	8	0	85	5	95
2020	Human resources	58	27	11	4	0	2	0	86	4	57
2020	Financial management	35	37	10	3	5	10	0	80	9	40
2020	Information management	69	20	0	0	10	0	0	90	10	10
2020	Information technology	42	50	8	0	0	0	0	92	0	24
2020	Evaluation	45	27	18	0	0	9	0	80	0	11
2020	Policy	36	40	14	4	0	6	0	81	4	106
2020	Project management	33	37	18	3	5	5	0	73	8	66
2020	None of the above	44	33	14	4	0	4	0	81	4	51
2019	Communications or public affairs	53	29	9	0	3	6	0	88	3	34
2019	Administration and operations	43	36	15	5	0	1	0	80	5	85
2019	Human resources	67	19	6	6	2	0	0	86	8	48
2019	Financial management	43	41	15	0	0	0	0	85	0	39
2019	Information management	49	21	21	0	0	9	0	77	0	10
2019	Information technology	52	29	20	0	0	0	0	80	0	25
2019	Policy	38	37	13	6	4	2	0	77	10	86
2019	Project management	23	36	22	12	0	8	0	64	13	61
2019	None of the above	35	32	21	6	6	0	0	67	12	34
2018	Communications or public affairs	35	44	8	7	3	3	0	81	11	29
2018	Administration and operations	48	31	12	4	0	5	0	83	4	56
2018	Human resources	36	47	0	4	4	8	0	91	9	22
2018	Financial management	46	33	9	0	0	12	0	90	0	24
2018	Information technology	71	12	16	0	0	0	0	84	0	18
2018	Policy	26	60	4	5	0	6	0	91	5	47
2018	Project management	25	45	24	2	2	2	0	71	4	43
2018	None of the above	40	34	7	8	0	11	0	84	9	26
2017	Communications or public affairs	42	40	12	3	0	0	3	84	3	31
2017	Administration and operations	49	37	9	4	0	2	0	87	4	53
2017	Human resources	44	22	18	0	4	11	0	74	5	20
2017	Financial management	54	27	8	0	0	7	4	91	0	26
2017	Information technology	59	13	22	0	0	6	0	77	0	20
2017	Policy	40	33	14	2	6	5	0	77	8	53
2017	Project management	27	46	8	5	5	8	0	79	12	35
2017	None of the above	54	26	0	0	6	14	0	93	7	15
2014	Communications or public affairs	48	35	15	0	0	3	0	85	0	40
2014	Administration and operations	49	31	10	1	4	4	0	84	6	70
2014	Human resources	67	33	0	0	0	0	0	100	0	18
2014	Financial management	73	27	0	0	0	0	0	100	0	19
2014	Information technology	46	39	11	0	0	4	0	89	0	25
2014	Other services to the public	28	27	18	9	18	0	0	55	27	11
2014	None of the above	51	26	15	3	3	3	0	79	6	72

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	57	30	10	3	0	0	87	3	37
2020	Administration and operations	61	31	4	1	1	1	94	2	95
2020	Human resources	77	20	4	0	0	0	96	0	57
2020	Financial management	48	41	5	0	5	0	90	5	39
2020	Information technology	75	13	13	0	0	0	87	0	24
2020	Evaluation	64	27	0	9	0	0	91	9	11
2020	Policy	52	40	5	3	0	0	92	3	106
2020	Project management	45	36	6	11	2	0	82	12	66
2020	None of the above	50	38	6	6	0	0	88	6	51
2019	Communications or public affairs	53	41	0	6	0	0	94	6	34
2019	Administration and operations	59	33	5	1	2	0	92	4	86
2019	Human resources	80	16	2	2	0	0	96	2	49
2019	Financial management	46	49	3	3	0	0	95	3	39
2019	Information management	40	40	0	10	0	9	89	11	10
2019	Information technology	62	34	4	0	0	0	96	0	24
2019	Policy	52	33	8	6	1	0	85	7	86
2019	Project management	35	50	8	3	2	2	87	5	62
2019	None of the above	44	32	15	3	6	0	76	9	34
2018	Communications or public affairs	31	47	3	10	8	0	79	18	29
2018	Administration and operations	60	35	1	3	0	0	95	3	57
2018	Human resources	35	52	8	0	4	0	88	4	22
2018	Financial management	48	37	0	8	4	4	88	12	25
2018	Information technology	78	11	5	5	0	0	89	5	18
2018	Policy	45	45	2	4	2	2	92	6	48
2018	Project management	30	52	13	4	0	0	82	4	43
2018	None of the above	30	31	21	4	14	0	61	18	27
2017	Communications or public affairs	42	49	9	0	0	0	91	0	31
2017	Administration and operations	49	34	11	5	2	0	82	7	55
2017	Human resources	36	36	19	4	0	5	76	5	20
2017	Financial management	53	40	7	0	0	0	93	0	26
2017	Information technology	54	41	4	0	0	0	96	0	20
2017	Policy	52	39	2	5	2	0	91	7	53
2017	Project management	41	30	19	0	11	0	70	11	35
2017	None of the above	45	28	20	6	0	0	74	6	15
2014	Communications or public affairs	39	51	2	3	5	0	90	8	39
2014	Administration and operations	52	34	7	1	6	0	86	7	70
2014	Human resources	67	17	17	0	0	0	83	0	18
2014	Financial management	79	16	5	0	0	0	95	0	19
2014	Information technology	66	19	7	4	4	0	85	8	25
2014	Other services to the public	37	36	9	18	0	0	73	18	11
2014	None of the above	62	29	10	0	0	0	90	0	72

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	55	30	3	5	3	2	3	89	8	38
2020	Administration and operations	54	25	5	3	1	7	4	89	5	95
2020	Human resources	67	19	4	2	2	3	4	92	4	57
2020	Financial management	60	20	10	3	0	8	0	86	3	40
2020	Information management	59	31	0	0	10	0	0	90	10	10
2020	Information technology	75	8	8	0	4	4	0	87	4	24
2020	Evaluation	45	36	0	0	0	9	9	100	0	11
2020	Policy	59	24	8	1	1	4	4	89	2	105
2020	Project management	41	25	9	5	5	14	3	79	11	66
2020	None of the above	70	10	14	0	4	0	2	81	4	51

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	42	26	13	8	0	11	0	76	9	38
2020	Administration and operations	32	33	15	4	1	14	0	76	6	95
2020	Human resources	49	30	14	4	0	3	0	81	4	57
2020	Financial management	31	36	15	5	3	10	0	74	9	39
2020	Information management	50	30	10	10	0	0	0	80	10	10
2020	Information technology	41	33	17	4	0	4	0	78	4	24
2020	Evaluation	36	36	9	0	0	9	9	89	0	11
2020	Policy	40	29	16	3	0	12	0	78	3	105
2020	Project management	18	33	32	3	5	8	2	56	8	66
2020	None of the above	33	30	26	4	0	6	2	68	4	51

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	60	24	13	3	0	0	0	84	3	37
2020	Administration and operations	45	34	4	3	4	6	2	87	8	94
2020	Human resources	60	23	4	4	0	5	5	92	4	57
2020	Financial management	48	20	16	3	0	10	3	79	3	39
2020	Information technology	54	29	4	13	0	0	0	83	13	24
2020	Evaluation	36	18	9	0	0	18	18	86	0	11
2020	Policy	38	34	10	8	1	4	6	80	10	105
2020	Project management	30	38	12	8	6	5	2	72	15	66
2020	None of the above	53	16	18	4	6	0	2	71	11	50

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	34	31	26	5	3	0	0	66	8	38
2020	Administration and operations	35	24	22	2	2	7	6	69	5	95
2020	Human resources	45	23	7	5	2	7	10	83	9	57
2020	Financial management	43	27	13	0	8	5	5	77	9	40
2020	Information management	30	41	10	0	0	10	9	87	0	10
2020	Information technology	46	29	4	4	0	12	4	90	5	24
2020	Evaluation	27	27	9	0	0	36	0	86	0	11
2020	Policy	29	37	11	8	1	7	8	77	10	104
2020	Project management	29	32	15	3	7	11	3	70	12	66
2020	None of the above	50	24	8	4	4	4	6	82	9	51
2019	Communications or public affairs	18	51	15	9	3	3	0	72	12	33
2019	Administration and operations	37	33	13	7	5	4	2	74	12	86
2019	Human resources	49	29	8	4	2	4	4	85	7	49
2019	Financial management	36	34	10	8	0	10	3	79	9	39
2019	Information management	31	20	0	9	0	20	21	85	15	10
2019	Information technology	60	16	16	4	0	4	0	79	5	25
2019	Policy	33	28	8	6	7	6	13	74	16	86
2019	Project management	23	30	21	10	7	6	3	59	18	62
2019	None of the above	38	21	14	3	12	9	3	67	17	34
2018	Communications or public affairs	17	25	20	24	3	3	8	47	31	29
2018	Administration and operations	30	34	9	5	7	8	6	75	14	57
2018	Human resources	24	36	12	4	0	14	9	78	6	22
2018	Financial management	19	38	20	8	8	8	0	61	17	25
2018	Information technology	42	30	11	5	5	5	0	77	12	18
2018	Policy	31	29	18	9	2	4	8	67	12	48
2018	Project management	11	41	19	11	4	9	4	60	18	43
2018	None of the above	34	20	10	14	7	10	5	64	24	27
2017	Communications or public affairs	45	12	25	6	6	0	6	60	13	31
2017	Administration and operations	36	19	16	11	2	11	6	66	15	55
2017	Human resources	21	27	23	0	4	11	14	63	6	20
2017	Financial management	37	33	11	8	0	0	11	79	9	26
2017	Information technology	43	20	20	10	0	0	6	67	11	19
2017	Policy	16	35	11	7	4	16	11	70	15	53
2017	Project management	23	22	22	14	8	8	3	51	24	35
2017	None of the above	13	33	20	14	7	7	7	53	24	15
2014	Communications or public affairs	24	40	5	15	9	3	5	69	26	40
2014	Administration and operations	26	33	11	14	7	7	1	65	23	70
2014	Human resources	45	28	11	11	0	0	6	77	12	18
2014	Financial management	58	26	5	10	0	0	0	84	10	19
2014	Information technology	35	31	15	4	4	8	4	74	9	25
2014	Other services to the public	37	27	27	0	0	0	9	70	0	11
2014	None of the above	42	21	11	8	3	4	11	74	13	72

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	34	37	18	8	3	0	0	71	11	38
2020	Administration and operations	32	35	18	3	3	5	3	73	7	95
2020	Human resources	61	25	5	5	0	2	2	89	6	57
2020	Financial management	28	42	10	13	8	0	0	69	20	40
2020	Information management	49	41	0	0	10	0	0	90	10	10
2020	Information technology	54	17	12	4	8	4	0	74	13	24
2020	Evaluation	45	45	0	0	0	0	9	100	0	11
2020	Policy	30	31	19	13	2	4	2	64	15	105
2020	Project management	21	29	14	15	12	5	5	55	30	66
2020	None of the above	40	27	18	6	8	0	0	68	14	51
2019	Communications or public affairs	25	36	24	6	6	3	0	63	12	33
2019	Administration and operations	43	33	9	8	1	4	2	80	10	86
2019	Human resources	59	20	13	4	0	2	2	82	4	49
2019	Financial management	30	36	18	5	8	0	3	68	14	39
2019	Information management	10	31	9	10	20	20	0	51	37	10
2019	Information technology	52	40	8	0	0	0	0	92	0	25
2019	Policy	32	36	5	17	3	6	2	73	22	86
2019	Project management	21	29	28	15	3	5	0	52	19	62
2019	None of the above	23	41	12	6	18	0	0	64	24	34
2018	Communications or public affairs	21	30	10	27	7	3	0	54	36	29
2018	Administration and operations	19	38	13	17	6	5	1	61	25	57
2018	Human resources	40	29	9	17	0	4	0	73	18	22
2018	Financial management	32	37	4	8	12	4	4	75	21	25
2018	Information technology	55	16	11	18	0	0	0	71	18	18
2018	Policy	29	36	12	16	0	5	2	70	18	48
2018	Project management	11	40	16	24	4	4	0	54	30	43
2018	None of the above	35	23	7	21	15	0	0	57	36	27
2017	Communications or public affairs	32	31	9	16	6	3	3	67	23	31
2017	Administration and operations	36	29	12	9	5	7	2	71	15	55
2017	Human resources	27	42	14	13	0	0	4	71	14	20
2017	Financial management	46	31	4	11	4	0	4	81	16	26
2017	Information technology	59	10	18	9	4	0	0	69	13	20
2017	Policy	22	31	16	24	5	0	2	54	30	53
2017	Project management	22	36	5	18	11	5	3	63	31	35
2017	None of the above	18	21	7	28	20	7	0	42	51	15
2014	Communications or public affairs	33	41	5	13	4	3	3	77	18	40
2014	Administration and operations	29	46	13	6	6	1	0	76	11	70
2014	Human resources	67	28	6	0	0	0	0	94	0	18
2014	Financial management	37	42	16	0	0	0	5	84	0	19
2014	Information technology	35	35	15	4	8	4	0	72	12	25
2014	Other services to the public	9	55	18	0	9	9	0	70	10	11
2014	None of the above	40	34	5	7	5	8	0	81	13	72

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	34	32	26	5	3	0	0	66	8	38
2020	Administration and operations	33	38	20	5	2	2	0	73	7	93
2020	Human resources	52	30	9	7	0	2	0	84	7	57
2020	Financial management	20	45	28	0	5	3	0	66	5	40
2020	Information management	80	10	10	0	0	0	0	90	0	10
2020	Information technology	50	20	17	13	0	0	0	70	13	24
2020	Evaluation	55	36	0	0	0	9	0	100	0	11
2020	Policy	29	42	22	7	0	1	0	71	7	106
2020	Project management	20	38	28	8	3	3	0	60	11	65
2020	None of the above	39	32	18	6	4	0	0	71	10	50
2019	Communications or public affairs	28	34	31	3	3	0	0	63	6	32
2019	Administration and operations	37	36	20	4	4	0	0	73	7	86
2019	Human resources	51	33	6	4	2	0	4	87	6	49
2019	Financial management	29	42	24	5	0	0	0	71	5	38
2019	Information management	30	21	20	10	0	20	0	63	13	10
2019	Information technology	48	48	0	4	0	0	0	96	4	25
2019	Policy	30	31	23	10	2	3	0	63	13	86
2019	Project management	17	34	36	8	3	2	0	52	12	62
2019	None of the above	32	32	27	6	3	0	0	64	9	34
2018	Communications or public affairs	21	25	35	11	8	0	0	46	19	28
2018	Administration and operations	23	43	28	7	0	0	0	66	7	55
2018	Human resources	30	39	9	18	0	4	0	72	19	22
2018	Financial management	44	13	35	0	4	4	0	59	4	25
2018	Information technology	66	5	23	5	0	0	0	71	5	18
2018	Policy	5	56	20	17	0	2	0	62	17	47
2018	Project management	11	41	28	13	2	4	0	55	16	43
2018	None of the above	21	32	21	9	14	4	0	55	24	26

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	18	27	23	10	5	11	5	53	19	38
2020	Administration and operations	19	24	21	6	8	19	3	55	18	95
2020	Human resources	38	26	12	5	5	11	2	74	12	57
2020	Financial management	32	20	13	5	13	18	0	63	21	40
2020	Information management	39	31	10	10	0	10	0	77	11	10
2020	Information technology	37	33	13	8	4	4	0	74	13	24
2020	Evaluation	27	18	0	0	0	45	9	100	0	11
2020	Policy	16	24	15	12	7	22	5	54	25	106
2020	Project management	6	15	29	17	12	18	3	27	36	66
2020	None of the above	33	18	18	8	10	12	2	59	21	51
2019	Communications or public affairs	18	15	32	9	12	15	0	38	24	34
2019	Administration and operations	28	26	18	7	5	13	4	65	14	86
2019	Human resources	45	23	11	2	8	4	8	77	11	49
2019	Financial management	23	28	18	5	11	8	8	60	19	39
2019	Information management	10	10	39	0	10	30	0	30	15	10
2019	Information technology	32	24	12	12	4	8	8	66	19	25
2019	Policy	15	21	15	13	13	14	8	47	33	85
2019	Project management	12	23	16	18	11	16	3	43	36	62
2019	None of the above	20	18	21	15	18	6	3	42	35	34
2018	Communications or public affairs	3	21	25	17	18	17	0	29	42	29
2018	Administration and operations	10	25	23	12	9	13	7	44	26	56
2018	Human resources	13	20	18	29	0	17	4	41	37	22
2018	Financial management	27	25	20	8	8	8	4	59	18	25
2018	Information technology	60	5	11	12	11	0	0	66	23	18
2018	Policy	9	19	22	17	13	15	5	35	38	48
2018	Project management	2	24	33	9	19	11	2	30	32	43
2018	None of the above	11	23	15	15	22	15	0	40	43	27
2017	Communications or public affairs	9	6	28	16	9	15	17	22	37	31
2017	Administration and operations	21	15	10	21	12	16	5	45	42	55
2017	Human resources	17	0	22	13	14	25	10	26	41	20
2017	Financial management	23	34	17	0	7	15	4	70	9	26
2017	Information technology	50	9	13	9	9	10	0	66	20	20
2017	Policy	7	21	22	11	18	13	7	36	37	53
2017	Project management	5	26	16	8	22	17	5	41	38	35
2017	None of the above	6	13	27	15	27	7	7	22	48	15
2014	Communications or public affairs	10	20	20	21	14	12	5	36	41	40
2014	Administration and operations	14	18	15	16	20	14	3	39	42	70
2014	Human resources	23	28	11	22	6	6	6	56	31	18
2014	Financial management	16	22	16	26	5	10	5	44	37	19
2014	Information technology	15	38	15	0	12	20	0	67	14	25
2014	Other services to the public	18	0	18	27	9	27	0	25	50	11
2014	None of the above	4	21	10	15	16	27	7	38	48	72

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	53	32	5	5	5	85	10	38
2020	Administration and operations	60	34	0	4	2	94	6	95
2020	Human resources	81	19	0	0	0	100	0	57
2020	Financial management	54	36	2	8	0	90	8	39
2020	Information technology	58	38	0	4	0	96	4	24
2020	Evaluation	45	45	0	9	0	91	9	11
2020	Policy	53	34	2	7	4	88	11	106
2020	Project management	41	48	4	6	0	89	6	65
2020	None of the above	52	35	2	6	4	88	10	51

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	42	43	3	12	0	0	0	85	12	38
2020	Administration and operations	38	42	9	8	2	0	1	81	10	95
2020	Human resources	72	23	4	2	0	0	0	95	2	57
2020	Financial management	50	40	3	5	3	0	0	90	8	40
2020	Information management	50	50	0	0	0	0	0	100	0	10
2020	Information technology	42	46	8	4	0	0	0	88	4	24
2020	Evaluation	45	55	0	0	0	0	0	100	0	11
2020	Policy	25	49	8	11	6	0	1	75	17	106
2020	Project management	35	41	12	9	3	0	0	76	12	66
2020	None of the above	47	38	6	6	2	0	0	85	9	50
2019	Communications or public affairs	27	56	6	6	6	0	0	82	12	34
2019	Administration and operations	40	31	4	18	6	0	1	73	24	86
2019	Human resources	71	21	0	8	0	0	0	92	8	49
2019	Financial management	43	28	8	16	5	0	0	72	21	39
2019	Information management	9	41	29	10	10	0	0	51	21	10
2019	Information technology	54	37	0	8	0	0	0	92	8	24
2019	Policy	42	29	7	12	11	0	0	70	23	84
2019	Project management	21	44	6	18	10	0	0	66	28	61
2019	None of the above	44	24	6	18	9	0	0	68	26	34
2017	Communications or public affairs	35	33	9	16	6	0	0	69	22	31
2017	Administration and operations	49	30	14	5	2	0	0	79	7	55
2017	Human resources	53	38	0	4	5	0	0	91	9	20
2017	Financial management	50	46	0	4	0	0	0	96	4	26
2017	Information technology	50	32	0	18	0	0	0	82	18	20
2017	Policy	59	24	6	7	4	0	0	83	11	52
2017	Project management	46	22	8	19	5	0	0	68	24	35
2017	None of the above	46	13	7	21	13	0	0	59	34	15
2014	Communications or public affairs	48	31	5	12	4	0	0	79	16	40
2014	Administration and operations	60	26	6	6	3	0	0	86	8	70
2014	Human resources	83	17	0	0	0	0	0	100	0	18
2014	Financial management	64	21	16	0	0	0	0	84	0	19
2014	Information technology	58	19	15	4	0	4	0	81	4	25
2014	Other services to the public	63	18	0	9	9	0	0	82	18	11
2014	None of the above	48	33	9	8	3	0	0	81	11	72

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	57	36	3	5	0	0	0	93	5	37
2020	Administration and operations	59	29	7	2	1	0	2	89	3	95
2020	Human resources	77	19	2	2	0	0	0	96	2	57
2020	Financial management	54	35	10	0	0	0	0	90	0	39
2020	Information management	80	20	0	0	0	0	0	100	0	10
2020	Information technology	67	29	4	0	0	0	0	96	0	24
2020	Evaluation	50	40	0	10	0	0	0	90	10	10
2020	Policy	48	31	15	3	3	1	0	79	6	104
2020	Project management	43	36	12	8	0	0	2	80	8	65
2020	None of the above	51	31	4	8	4	0	2	83	13	51
2019	Communications or public affairs	50	36	12	3	0	0	0	85	3	34
2019	Administration and operations	51	34	8	5	1	0	1	86	6	86
2019	Human resources	73	23	2	2	0	0	0	96	2	49
2019	Financial management	56	31	8	3	3	0	0	87	5	39
2019	Information management	51	20	20	10	0	0	0	70	10	10
2019	Information technology	84	8	4	4	0	0	0	92	4	25
2019	Policy	52	41	1	5	1	0	0	93	6	86
2019	Project management	46	29	11	10	2	0	2	76	12	61
2019	None of the above	44	41	9	6	0	0	0	85	6	34
2017	Communications or public affairs	48	46	3	0	0	0	3	97	0	31
2017	Administration and operations	43	32	16	7	2	0	0	75	9	55
2017	Human resources	48	39	9	4	0	0	0	87	4	20
2017	Financial management	53	40	8	0	0	0	0	92	0	26
2017	Information technology	54	27	15	4	0	0	0	81	4	20
2017	Policy	65	28	2	6	0	0	0	93	6	52
2017	Project management	52	28	5	8	3	0	3	83	11	34
2017	None of the above	40	27	14	20	0	0	0	66	20	15
2014	Communications or public affairs	53	34	7	0	3	3	0	90	3	40
2014	Administration and operations	49	34	8	7	1	0	0	83	9	70
2014	Human resources	67	28	6	0	0	0	0	94	0	18
2014	Financial management	68	27	0	5	0	0	0	95	5	19
2014	Information technology	58	31	11	0	0	0	0	89	0	25
2014	Other services to the public	36	46	9	9	0	0	0	82	9	11
2014	None of the above	50	35	7	7	0	0	1	86	7	72

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	78	14	2	3	0	3	0	95	3	36
2020	Administration and operations	79	15	0	4	0	1	0	96	4	94
2020	Human resources	91	7	0	0	0	2	0	100	0	57
2020	Financial management	77	20	3	0	0	0	0	97	0	40
2020	Information management	69	31	0	0	0	0	0	100	0	10
2020	Information technology	87	13	0	0	0	0	0	100	0	24
2020	Evaluation	82	9	9	0	0	0	0	91	0	11
2020	Policy	80	13	3	1	2	1	0	94	3	105
2020	Project management	71	18	3	3	3	2	0	91	6	66
2020	None of the above	74	18	0	4	0	2	2	96	4	51
2017	Communications or public affairs	82	12	6	0	0	0	0	94	0	31
2017	Administration and operations	69	20	7	2	0	2	0	91	2	55
2017	Human resources	86	9	4	0	0	0	0	96	0	20
2017	Financial management	73	19	4	0	0	0	4	96	0	26
2017	Information technology	77	23	0	0	0	0	0	100	0	20
2017	Policy	85	6	2	6	0	0	2	92	6	52
2017	Project management	76	22	3	0	0	0	0	97	0	35
2017	None of the above	74	13	7	7	0	0	0	86	7	15
2014	Communications or public affairs	68	19	3	3	7	0	0	88	10	40
2014	Administration and operations	70	20	6	3	0	1	0	92	3	70
2014	Human resources	78	17	6	0	0	0	0	94	0	18
2014	Financial management	84	10	5	0	0	0	0	95	0	19
2014	Information technology	62	19	11	4	0	0	4	85	4	25
2014	Other services to the public	73	27	0	0	0	0	0	100	0	11
2014	None of the above	71	23	3	1	1	0	0	94	3	72

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	47	39	5	3	5	0	0	87	8	38
2020	Administration and operations	40	38	12	5	1	3	1	81	7	95
2020	Human resources	65	21	10	0	2	2	0	88	2	57
2020	Financial management	58	30	5	3	5	0	0	87	7	40
2020	Information management	51	39	10	0	0	0	0	90	0	10
2020	Information technology	70	17	13	0	0	0	0	87	0	24
2020	Evaluation	45	45	9	0	0	0	0	91	0	11
2020	Policy	24	35	29	8	2	3	0	60	10	106
2020	Project management	37	29	21	9	2	2	2	68	11	66
2020	None of the above	45	33	12	2	4	4	0	81	6	51
2019	Communications or public affairs	53	36	6	3	0	3	0	91	3	34
2019	Administration and operations	46	33	10	4	0	7	1	86	4	85
2019	Human resources	72	20	6	0	0	2	0	94	0	49
2019	Financial management	56	34	8	3	0	0	0	90	3	39
2019	Information management	41	38	21	0	0	0	0	79	0	10
2019	Information technology	71	24	4	0	0	0	0	96	0	25
2019	Policy	27	28	24	13	4	5	0	57	17	86
2019	Project management	50	32	13	2	2	2	0	83	3	62
2019	None of the above	53	24	21	3	0	0	0	76	3	34

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	9	91	57
2020	Evaluation	0	100	11
2020	Project management	16	84	66
2019	Administration and operations	17	83	85
2019	Information management	0	100	10
2019	Policy	11	89	86
2019	Project management	13	87	62
2019	None of the above	21	79	34
2018	Administration and operations	11	89	58
2018	Human resources	24	76	22
2018	Policy	13	87	48
2018	Project management	13	87	43
2018	None of the above	21	79	27

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	0	100	11

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	0	100	11
2019	Administration and operations	0	100	12

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	12

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	0	100	11
2019	Administration and operations	0	100	12

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	0	100	11
2019	Administration and operations	0	100	12

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	46	54	11

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	45	55	11
2019	Administration and operations	42	58	12

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	47	53	11
2019	Administration and operations	42	58	12

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	50	50	12

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	0	100	11
2019	Administration and operations	0	100	12

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	54	46	11
2019	Administration and operations	58	42	12

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	55	45	11
2019	Administration and operations	50	50	12

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	0	100	11
2019	Administration and operations	0	100	12

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	0	100	11

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	0	100	11

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	0	100	11
2019	Administration and operations	0	100	12

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	0	100	11

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	0	100	11

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	0	100	11

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	0	100	11
2019	Administration and operations	0	100	12

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	50	50	12

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	12

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	55	45	11
2019	Administration and operations	50	50	12

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	12

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	0	100	11

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	21	6	22	3	3	30	17	49	10	37
2020	Administration and operations	13	11	22	2	1	42	8	49	6	95
2020	Human resources	32	11	9	4	0	32	13	77	6	57
2020	Financial management	27	15	8	5	3	35	7	73	14	40
2020	Information management	30	10	0	0	0	40	19	100	0	10
2020	Information technology	37	20	13	0	4	21	4	77	6	24
2020	Evaluation	18	0	9	0	0	55	18	67	0	11
2020	Policy	13	9	10	3	0	53	13	63	9	106
2020	Project management	8	14	15	5	7	36	15	44	25	66
2020	None of the above	19	14	25	2	2	34	4	53	7	50
2019	Communications or public affairs	12	18	32	12	3	18	6	38	19	34
2019	Administration and operations	17	13	23	1	4	29	13	52	8	86
2019	Human resources	33	10	12	2	0	24	18	75	4	49
2019	Financial management	20	8	31	3	0	31	8	45	4	39
2019	Information management	10	9	10	0	0	40	30	65	0	10
2019	Information technology	32	12	16	4	4	20	12	64	12	25
2019	Policy	9	9	19	5	1	44	13	43	14	86
2019	Project management	10	11	20	8	5	29	16	39	24	61
2019	None of the above	11	6	20	9	12	33	9	29	36	34
2018	Communications or public affairs	7	6	22	10	8	40	7	25	34	29
2018	Administration and operations	18	16	30	4	3	27	3	48	10	57
2018	Human resources	22	4	34	4	0	18	17	41	7	22
2018	Financial management	24	14	12	4	4	35	8	66	14	25
2018	Information technology	42	0	22	0	0	36	0	66	0	18
2018	Policy	9	8	22	5	2	49	6	37	15	48
2018	Project management	2	13	30	4	0	48	2	31	9	43
2018	None of the above	7	13	17	7	11	37	8	37	32	27
2017	Communications or public affairs	3	3	31	15	0	33	14	12	29	31
2017	Administration and operations	17	14	12	11	7	32	7	52	29	55
2017	Human resources	12	10	18	0	0	51	8	54	0	20
2017	Financial management	30	23	7	7	0	25	7	78	11	26
2017	Information technology	40	9	13	0	4	22	12	73	7	20
2017	Policy	9	5	18	5	2	43	17	37	18	53
2017	Project management	3	5	26	8	11	44	3	16	35	35
2017	None of the above	6	19	14	0	21	33	7	42	35	15
2014	Communications or public affairs	7	19	15	10	7	37	5	45	30	40
2014	Administration and operations	14	4	17	7	10	38	10	35	32	70
2014	Human resources	34	22	11	0	0	28	6	83	0	18
2014	Financial management	21	16	27	0	0	26	11	58	0	19
2014	Information technology	19	19	15	4	4	39	0	63	13	25
2014	Other services to the public	9	27	0	9	0	27	27	80	20	11
2014	None of the above	14	7	11	5	3	42	18	52	20	72

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	31	27	13	8	3	16	3	71	13	38
2020	Administration and operations	28	28	19	1	2	21	0	71	4	95
2020	Human resources	54	23	5	4	0	14	0	90	4	57
2020	Financial management	35	33	15	3	5	10	0	75	9	40
2020	Information management	40	40	0	0	0	20	0	100	0	10
2020	Information technology	54	21	8	0	0	17	0	90	0	24
2020	Evaluation	27	55	0	0	0	18	0	100	0	11
2020	Policy	28	27	14	4	2	23	3	74	8	106
2020	Project management	21	27	18	8	6	18	2	60	17	66
2020	None of the above	24	27	34	0	0	12	2	60	0	51
2019	Communications or public affairs	38	26	21	3	6	6	0	69	9	34
2019	Administration and operations	39	27	15	5	0	13	1	77	5	86
2019	Human resources	55	14	14	0	0	12	4	83	0	49
2019	Financial management	28	31	28	3	0	10	0	66	3	39
2019	Information management	31	20	9	0	0	40	0	85	0	10
2019	Information technology	60	20	16	0	0	4	0	83	0	25
2019	Policy	24	34	17	3	0	20	2	74	4	86
2019	Project management	16	30	23	8	3	16	3	57	14	62
2019	None of the above	23	26	18	12	6	15	0	58	21	34
2018	Communications or public affairs	7	37	21	10	8	13	3	53	22	29
2018	Administration and operations	24	37	20	5	1	12	0	69	8	57
2018	Human resources	26	23	20	4	9	14	4	60	16	22
2018	Financial management	39	30	0	4	4	23	0	90	10	25
2018	Information technology	53	25	16	0	0	5	0	83	0	18
2018	Policy	13	38	34	2	2	11	0	57	4	47
2018	Project management	14	30	29	4	2	20	0	56	8	43
2018	None of the above	16	31	32	0	11	10	0	53	12	27
2017	Communications or public affairs	17	27	28	19	0	9	0	49	21	31
2017	Administration and operations	23	36	16	4	5	14	2	71	11	55
2017	Human resources	12	24	17	4	4	38	0	58	14	20
2017	Financial management	33	29	7	11	0	19	0	77	14	26
2017	Information technology	54	27	4	4	0	10	0	90	5	20
2017	Policy	15	23	22	5	2	29	4	56	11	53
2017	Project management	11	19	29	11	5	25	0	40	21	35
2017	None of the above	12	20	21	6	15	21	7	43	29	15
2014	Communications or public affairs	17	35	20	8	7	13	0	59	18	39
2014	Administration and operations	19	20	21	7	10	21	3	50	22	70
2014	Human resources	39	50	6	0	0	6	0	94	0	18
2014	Financial management	36	32	16	5	0	10	0	76	6	19
2014	Information technology	27	31	26	0	0	16	0	69	0	25
2014	Other services to the public	28	27	9	9	0	27	0	75	12	11
2014	None of the above	18	15	22	3	3	34	5	55	9	72

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information management	0	100	10
2019	Information management	0	100	10
2019	Policy	7	93	86
2018	Project management	11	89	43

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	19	3	19	0	0	45	14	53	0	36
2020	Administration and operations	17	8	19	3	0	41	11	53	7	95
2020	Human resources	32	14	9	0	2	32	12	81	3	57
2020	Financial management	30	15	5	5	3	33	10	78	13	40
2020	Information management	39	0	10	0	0	40	10	79	0	10
2020	Information technology	33	16	13	4	4	25	4	70	12	24
2020	Evaluation	9	0	9	9	0	55	18	33	33	11
2020	Policy	13	10	8	2	0	56	12	70	6	106
2020	Project management	12	12	14	8	3	41	10	50	22	66
2020	None of the above	11	13	33	0	0	38	4	43	0	50
2019	Communications or public affairs	15	9	41	6	0	21	9	33	8	34
2019	Administration and operations	23	13	18	1	0	36	9	65	2	86
2019	Human resources	31	14	12	0	0	28	14	79	0	49
2019	Financial management	26	10	28	3	0	28	5	54	4	39
2019	Information management	10	9	10	0	0	31	39	65	0	10
2019	Information technology	32	12	20	4	0	24	8	64	6	25
2019	Policy	10	9	17	1	1	53	9	50	6	85
2019	Project management	8	17	17	2	5	36	15	51	14	60
2019	None of the above	11	6	26	0	6	36	15	35	12	34
2018	Communications or public affairs	7	3	31	0	4	47	7	23	9	29
2018	Administration and operations	16	17	27	0	4	32	4	53	6	56
2018	Human resources	22	4	30	0	4	31	8	44	7	22
2018	Financial management	25	13	16	4	0	39	4	66	7	25
2018	Information technology	42	0	22	0	0	36	0	66	0	18
2018	Policy	9	10	22	0	0	54	6	46	0	48
2018	Project management	2	18	23	8	0	46	2	40	15	42
2018	None of the above	8	8	21	0	7	45	11	37	15	27
2017	Communications or public affairs	6	6	25	0	0	49	14	33	0	31
2017	Administration and operations	12	18	9	7	2	46	7	63	19	55
2017	Human resources	12	10	22	0	0	43	13	49	0	20
2017	Financial management	26	19	4	0	0	44	8	92	0	26
2017	Information technology	48	0	14	5	0	29	5	72	7	19
2017	Policy	9	5	20	0	0	49	16	43	0	53
2017	Project management	3	8	22	0	3	64	0	31	8	35
2017	None of the above	6	13	21	0	0	54	7	48	0	15
2014	Communications or public affairs	3	19	21	3	3	44	8	45	11	40
2014	Administration and operations	11	7	13	4	1	51	12	50	15	70
2014	Human resources	45	17	6	0	0	28	6	92	0	18
2014	Financial management	16	16	27	0	0	31	11	54	0	19
2014	Information technology	23	8	27	4	0	27	12	50	6	25
2014	Other services to the public	9	18	0	9	9	36	18	60	40	11
2014	None of the above	10	11	11	3	3	51	12	56	15	72

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	34	24	21	3	0	16	3	71	3	38
2020	Administration and operations	34	26	14	1	2	20	2	78	4	94
2020	Human resources	51	25	11	2	0	11	0	86	2	56
2020	Financial management	35	30	13	5	3	13	3	76	9	40
2020	Information management	50	19	10	0	0	20	0	87	0	10
2020	Information technology	41	16	21	4	0	17	0	69	5	24
2020	Evaluation	36	36	9	0	0	18	0	89	0	11
2020	Policy	30	28	14	3	1	21	3	76	5	106
2020	Project management	21	32	20	8	3	15	2	63	13	66
2020	None of the above	23	31	35	0	0	10	2	61	0	51
2019	Communications or public affairs	41	23	21	3	0	9	3	73	3	34
2019	Administration and operations	40	23	14	1	0	21	0	81	1	86
2019	Human resources	53	21	8	0	0	14	4	90	0	49
2019	Financial management	33	28	31	3	0	5	0	65	3	39
2019	Information management	31	30	9	0	0	21	9	87	0	10
2019	Information technology	64	16	16	0	0	4	0	83	0	25
2019	Policy	24	33	13	3	1	23	2	76	6	86
2019	Project management	17	27	18	7	3	21	7	61	14	62
2019	None of the above	23	30	21	3	3	15	6	66	8	34
2018	Communications or public affairs	21	27	28	0	3	17	3	61	4	29
2018	Administration and operations	27	30	23	0	4	15	1	68	4	56
2018	Human resources	26	25	29	0	4	12	4	60	5	22
2018	Financial management	34	30	8	4	0	24	0	84	5	24
2018	Information technology	53	19	22	0	0	5	0	77	0	18
2018	Policy	21	32	28	2	0	17	0	63	2	48
2018	Project management	11	48	10	5	5	18	2	75	12	42
2018	None of the above	25	19	29	0	7	17	3	55	9	27
2017	Communications or public affairs	26	33	22	0	0	18	0	73	0	31
2017	Administration and operations	23	45	10	4	2	16	0	81	6	55
2017	Human resources	22	13	31	0	0	29	5	53	0	20
2017	Financial management	30	43	4	0	0	23	0	95	0	26
2017	Information technology	59	22	9	0	0	10	0	90	0	20
2017	Policy	19	33	18	2	2	23	4	70	5	53
2017	Project management	23	27	22	0	3	22	3	67	4	35
2017	None of the above	20	26	20	0	0	28	7	69	0	15
2014	Communications or public affairs	27	30	21	5	3	12	3	67	9	40
2014	Administration and operations	21	31	16	6	4	20	3	67	13	70
2014	Human resources	56	22	6	6	0	11	0	88	6	18
2014	Financial management	47	21	16	0	0	16	0	81	0	19
2014	Information technology	31	23	19	4	0	23	0	71	5	25
2014	Other services to the public	18	18	0	18	9	36	0	57	43	11
2014	None of the above	29	19	15	4	3	30	0	69	10	72

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	3	97	36
2020	Administration and operations	6	94	92
2020	Human resources	3	97	57
2020	Financial management	10	90	40
2020	Information management	10	90	10
2020	Information technology	13	87	23
2020	Evaluation	18	82	11
2020	Policy	11	89	106
2020	Project management	3	97	66
2020	None of the above	6	94	50

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	17	83	36
2020	Administration and operations	12	88	92
2020	Human resources	14	86	57
2020	Financial management	10	90	40
2020	Information management	20	80	10
2020	Information technology	18	82	23
2020	Evaluation	9	91	11
2020	Policy	10	90	106
2020	Project management	11	89	66
2020	None of the above	14	86	51
2019	Communications or public affairs	27	73	33
2019	Administration and operations	13	87	86
2019	Human resources	14	86	49
2019	Financial management	5	95	39
2019	Information management	10	90	10
2019	Information technology	12	88	25
2019	Policy	14	86	86
2019	Project management	8	92	61
2019	None of the above	12	88	34
2017	Communications or public affairs	35	65	31
2017	Administration and operations	12	88	55
2017	Policy	27	73	53
2014	Communications or public affairs	13	87	40
2014	Administration and operations	11	89	70
2014	Information technology	19	81	25
2014	None of the above	15	85	72

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	54	46	11
2020	Policy	65	35	11

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	64	36	11
2020	Policy	63	37	11
2019	Administration and operations	91	9	11
2019	Policy	92	8	12
2017	Communications or public affairs	52	48	10
2017	Policy	73	27	13
2014	None of the above	72	28	10

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2019	Administration and operations	40	20	10	30	0	0	0	60	30	10
2019	Policy	27	55	9	9	0	0	0	82	9	11

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	60	26	0	3	3	3	5	94	6	38
2020	Administration and operations	48	36	3	1	2	4	5	93	4	95
2020	Human resources	63	28	2	2	2	0	4	94	4	57
2020	Financial management	62	28	3	0	3	3	3	94	3	39
2020	Information management	59	20	10	0	0	10	0	88	0	10
2020	Information technology	74	18	0	9	0	0	0	91	9	23
2020	Evaluation	27	27	27	9	0	0	9	60	10	11
2020	Policy	49	37	6	2	0	4	3	92	2	104
2020	Project management	38	41	11	3	3	1	3	83	6	66
2020	None of the above	54	28	6	4	0	4	4	89	4	51

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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	28	37	8	19	8	0	0	66	26	38
2020	Administration and operations	31	38	15	10	3	3	0	71	13	95
2020	Human resources	47	37	11	4	2	0	0	84	5	57
2020	Financial management	30	27	20	10	10	3	0	59	21	40
2020	Information management	59	20	20	0	0	0	0	80	0	10
2020	Information technology	41	29	21	4	0	4	0	74	4	24
2020	Evaluation	55	18	18	9	0	0	0	73	9	11
2020	Policy	28	28	25	7	8	4	0	59	16	106
2020	Project management	29	29	17	14	11	0	2	58	25	66
2020	None of the above	36	26	16	8	10	2	2	64	19	50

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	62	27	3	8	0	0	0	89	8	37
2020	Administration and operations	45	36	13	1	2	2	1	84	3	95
2020	Human resources	63	28	5	3	0	0	0	91	3	57
2020	Financial management	45	38	10	8	0	0	0	82	8	40
2020	Information management	40	40	20	0	0	0	0	80	0	10
2020	Information technology	50	38	4	4	0	4	0	91	4	24
2020	Evaluation	27	55	18	0	0	0	0	82	0	11
2020	Policy	42	43	9	5	1	0	0	85	6	106
2020	Project management	27	38	24	11	0	0	0	65	11	66
2020	None of the above	41	42	11	4	0	0	2	85	4	50

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	55	32	8	3	3	0	0	87	5	38
2020	Administration and operations	46	32	14	2	2	2	1	81	4	93
2020	Human resources	63	30	7	0	0	0	0	93	0	57
2020	Financial management	45	32	15	3	5	0	0	77	8	40
2020	Information management	69	20	10	0	0	0	0	90	0	10
2020	Information technology	58	25	4	8	0	4	0	87	9	24
2020	Evaluation	27	45	9	18	0	0	0	73	18	11
2020	Policy	39	42	14	4	1	0	0	82	5	104
2020	Project management	27	37	20	11	3	2	0	65	14	65
2020	None of the above	38	37	12	10	0	2	0	77	10	51

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	56	30	13	0	0	0	0	87	0	37
2020	Administration and operations	40	25	24	3	3	1	3	69	7	94
2020	Human resources	59	30	11	0	0	0	0	89	0	57
2020	Financial management	38	28	26	0	5	0	3	68	5	39
2020	Information management	41	49	10	0	0	0	0	90	0	10
2020	Information technology	50	33	8	4	0	4	0	87	4	24
2020	Evaluation	18	55	9	9	0	0	9	80	10	11
2020	Policy	33	43	19	2	1	0	2	78	3	106
2020	Project management	23	41	26	7	1	0	2	65	9	66
2020	None of the above	39	30	21	6	0	0	4	72	6	50

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	68	16	13	3	0	0	0	84	3	38
2020	Administration and operations	57	27	12	1	0	1	2	87	1	93
2020	Human resources	75	20	4	0	0	0	2	96	0	56
2020	Financial management	49	30	15	3	0	0	3	82	3	40
2020	Information management	80	10	10	0	0	0	0	90	0	10
2020	Information technology	74	17	4	0	0	4	0	95	0	23
2020	Evaluation	36	36	18	9	0	0	0	73	9	11
2020	Policy	53	35	6	2	1	0	3	91	3	105
2020	Project management	38	32	24	6	0	0	0	70	6	66
2020	None of the above	48	28	18	2	0	2	2	79	2	51

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	84	11	5	0	0	0	95	0	38
2020	Administration and operations	73	15	5	1	4	1	93	1	95
2020	Human resources	86	11	2	0	2	0	98	0	57
2020	Financial management	67	25	8	0	0	0	92	0	40
2020	Information management	80	10	10	0	0	0	90	0	10
2020	Information technology	83	8	4	0	4	0	96	0	24
2020	Evaluation	55	27	18	0	0	0	82	0	11
2020	Policy	63	20	5	2	9	1	92	2	106
2020	Project management	64	24	6	0	6	0	93	0	66
2020	None of the above	68	18	12	0	2	0	87	0	51

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	60	34	3	3	0	0	0	95	3	38
2020	Administration and operations	49	39	5	2	1	3	0	91	3	95
2020	Human resources	74	19	5	2	0	0	0	93	2	57
2020	Financial management	52	38	7	3	0	0	0	90	3	40
2020	Information management	59	20	10	10	0	0	0	80	10	10
2020	Information technology	58	29	8	0	0	4	0	91	0	24
2020	Evaluation	36	45	0	0	0	9	9	100	0	11
2020	Policy	50	36	10	3	0	2	0	87	3	104
2020	Project management	41	32	18	6	2	2	0	74	8	66
2020	None of the above	60	22	12	2	2	0	2	83	4	51

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	71	24	3	0	3	0	0	95	3	38
2020	Administration and operations	50	33	7	4	3	1	1	85	8	95
2020	Human resources	71	21	4	4	0	0	0	93	4	57
2020	Financial management	50	40	5	3	3	0	0	90	5	40
2020	Information management	69	0	0	20	10	0	0	69	31	10
2020	Information technology	75	12	4	4	0	4	0	91	4	24
2020	Evaluation	36	45	9	0	0	9	0	90	0	11
2020	Policy	46	41	6	6	1	0	0	87	7	106
2020	Project management	41	36	9	8	5	0	2	78	13	66
2020	None of the above	52	26	8	10	4	0	0	78	14	51

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	87	3	5	3	0	3	0	92	3	38
2020	Administration and operations	62	29	8	0	0	1	0	92	0	95
2020	Human resources	80	18	2	0	0	0	0	98	0	57
2020	Financial management	57	30	5	3	5	0	0	87	8	40
2020	Information management	69	10	10	10	0	0	0	80	10	10
2020	Information technology	62	13	12	8	0	4	0	78	9	24
2020	Evaluation	27	27	9	27	0	9	0	60	30	11
2020	Policy	56	32	5	1	4	3	0	90	5	105
2020	Project management	47	39	11	0	3	0	0	86	3	66
2020	None of the above	58	20	10	10	0	0	2	79	10	51

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	100	0	11
2020	Administration and operations	95	5	22
2020	Human resources	100	0	14
2020	Financial management	100	0	19
2020	Policy	100	0	37
2020	Project management	100	0	22
2020	None of the above	100	0	16

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	55	19	15	10	0	75	10	11
2020	Administration and operations	34	28	24	9	5	62	15	21
2020	Human resources	57	36	0	0	7	93	7	14
2020	Financial management	21	32	16	20	11	53	31	19
2020	Policy	23	43	20	8	6	67	14	37
2020	Project management	9	23	36	22	9	32	32	22
2020	None of the above	12	37	19	25	7	49	32	16

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	49	32	2	13	3	0	0	82	16	38
2020	Administration and operations	40	44	6	4	1	4	0	88	6	95
2020	Human resources	56	35	9	0	0	0	0	91	0	57
2020	Financial management	28	45	17	5	3	3	0	74	8	40
2020	Information management	69	20	10	0	0	0	0	90	0	10
2020	Information technology	54	42	0	0	0	4	0	100	0	24
2020	Evaluation	45	55	0	0	0	0	0	100	0	11
2020	Policy	31	50	13	4	1	1	0	82	5	106
2020	Project management	26	40	21	7	6	0	0	65	14	66
2020	None of the above	41	40	10	2	4	2	0	83	6	50
2019	Communications or public affairs	33	56	3	3	3	3	0	91	6	34
2019	Administration and operations	40	46	6	2	2	4	0	89	5	86
2019	Human resources	59	31	8	0	0	2	0	92	0	49
2019	Financial management	33	41	20	0	3	3	0	76	3	39
2019	Information management	41	29	21	0	0	0	9	77	0	10
2019	Information technology	56	35	8	0	0	0	0	92	0	25
2019	Policy	35	42	14	7	0	2	0	78	7	86
2019	Project management	13	43	21	16	5	2	0	57	22	62
2019	None of the above	24	37	25	11	3	0	0	61	14	33
2018	Communications or public affairs	41	48	3	4	3	0	0	89	8	29
2018	Administration and operations	28	37	17	11	3	3	0	68	14	57
2018	Human resources	19	55	9	9	0	4	4	81	9	22
2018	Financial management	36	36	12	13	0	4	0	75	13	25
2018	Information technology	55	34	11	0	0	0	0	89	0	18
2018	Policy	24	58	10	6	0	2	0	84	6	48
2018	Project management	13	36	26	13	10	2	0	50	24	43
2018	None of the above	27	44	8	7	7	7	0	76	15	27
2017	Communications or public affairs	51	43	6	0	0	0	0	94	0	31
2017	Administration and operations	16	36	25	12	0	8	2	58	14	55
2017	Human resources	34	24	14	17	0	11	0	65	19	20
2017	Financial management	34	54	0	0	0	11	0	100	0	26
2017	Information technology	37	40	9	4	0	10	0	85	5	20
2017	Policy	16	47	22	4	6	6	0	67	10	53
2017	Project management	18	38	19	8	14	3	0	58	22	35
2017	None of the above	33	21	13	13	0	21	0	67	16	15

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	45	34	13	5	3	0	0	79	8	38
2020	Administration and operations	44	36	9	4	7	0	0	80	11	94
2020	Human resources	62	27	4	4	2	2	0	91	6	56
2020	Financial management	45	32	10	10	3	0	0	77	12	40
2020	Information management	59	21	0	10	10	0	0	80	20	10
2020	Information technology	46	29	4	13	4	4	0	78	18	24
2020	Evaluation	45	0	36	0	0	18	0	56	0	11
2020	Policy	29	39	13	15	3	1	0	68	18	104
2020	Project management	29	34	12	13	11	1	0	64	24	65
2020	None of the above	48	26	8	6	10	0	2	75	17	51

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	50	37	8	5	0	0	0	87	5	38
2020	Administration and operations	53	35	8	2	0	2	0	89	2	95
2020	Human resources	72	23	0	5	0	0	0	95	5	57
2020	Financial management	53	27	17	0	3	0	0	80	3	40
2020	Information management	69	10	10	0	10	0	0	80	10	10
2020	Information technology	55	25	12	4	0	4	0	83	4	24
2020	Evaluation	64	9	18	0	0	0	9	80	0	11
2020	Policy	42	38	15	4	0	2	0	81	4	104
2020	Project management	44	32	15	5	4	0	0	76	9	66
2020	None of the above	52	22	14	6	4	0	2	75	11	51

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	26	39	13	19	2	0	0	66	21	38
2020	Administration and operations	32	33	18	10	3	4	0	68	13	95
2020	Human resources	49	31	12	7	0	0	0	80	7	57
2020	Financial management	17	45	13	15	8	3	0	64	23	40
2020	Information management	49	31	10	10	0	0	0	80	10	10
2020	Information technology	50	25	17	4	0	4	0	78	4	24
2020	Evaluation	55	45	0	0	0	0	0	100	0	11
2020	Policy	26	37	21	9	5	3	0	64	15	106
2020	Project management	23	27	21	9	12	8	0	54	23	66
2020	None of the above	29	29	14	23	4	0	0	59	28	51
2019	Communications or public affairs	27	41	3	18	9	3	0	70	27	34
2019	Administration and operations	32	41	13	8	5	1	0	74	13	86
2019	Human resources	53	31	12	2	2	0	0	84	4	49
2019	Financial management	25	47	15	10	3	0	0	72	13	39
2019	Information management	31	39	21	0	0	0	9	77	0	10
2019	Information technology	50	33	17	0	0	0	0	83	0	24
2019	Policy	22	32	19	16	7	3	0	56	24	86
2019	Project management	9	32	21	24	12	2	0	42	36	62
2019	None of the above	15	32	30	9	12	3	0	48	21	34
2018	Communications or public affairs	21	32	23	18	7	0	0	53	24	29
2018	Administration and operations	22	33	22	17	5	2	0	56	22	57
2018	Human resources	13	42	4	26	10	4	0	58	38	22
2018	Financial management	34	29	13	12	8	4	0	66	20	24
2018	Information technology	60	16	12	5	5	0	0	77	11	18
2018	Policy	17	38	25	16	2	2	0	57	18	48
2018	Project management	9	36	22	18	15	0	0	45	33	43
2018	None of the above	18	16	23	21	18	3	0	36	40	27
2017	Communications or public affairs	32	40	15	6	6	0	0	72	12	31
2017	Administration and operations	14	34	17	18	14	4	0	50	33	55
2017	Human resources	12	19	29	32	9	0	0	31	40	20
2017	Financial management	31	47	11	8	4	0	0	77	11	26
2017	Information technology	11	44	28	18	0	0	0	55	18	20
2017	Policy	13	34	15	16	17	5	0	50	35	53
2017	Project management	6	50	6	8	28	3	0	57	37	34
2017	None of the above	7	13	47	26	7	0	0	20	33	15

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	46	54	0	0	0	0	0	100	0	11
2020	Administration and operations	32	49	5	9	5	0	0	81	14	22
2020	Human resources	43	43	14	0	0	0	0	86	0	14
2020	Financial management	37	37	10	16	0	0	0	73	16	19
2020	Policy	22	51	13	14	0	0	0	73	14	37
2020	Project management	18	42	18	9	9	0	5	62	19	22
2020	None of the above	12	62	7	19	0	0	0	74	19	16
2019	Administration and operations	27	58	0	7	7	0	0	85	15	14
2019	Human resources	42	43	7	7	0	0	0	86	7	14
2019	Financial management	28	28	14	7	8	0	14	66	18	14
2019	Information technology	45	45	0	9	0	0	0	91	9	11
2019	Policy	13	51	6	18	3	6	3	70	24	33
2019	Project management	13	37	19	12	0	6	13	62	15	16
2019	None of the above	33	33	17	9	8	0	0	67	16	12

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	42	34	8	5	10	0	0	76	16	38
2020	Administration and operations	41	15	16	7	18	0	3	57	26	95
2020	Human resources	37	23	12	16	7	0	4	63	24	56
2020	Financial management	45	27	10	12	5	0	0	72	17	40
2020	Information management	19	41	19	0	20	0	0	60	20	10
2020	Information technology	45	21	8	8	13	4	0	69	22	24
2020	Evaluation	36	9	9	27	9	0	9	50	40	11
2020	Policy	47	24	15	5	8	0	2	72	13	106
2020	Project management	38	28	8	11	15	0	0	66	26	66
2020	None of the above	45	23	12	12	8	0	0	68	20	51

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	27	42	23	8	0	0	0	69	8	38
2020	Administration and operations	30	23	23	10	11	1	2	56	21	94
2020	Human resources	42	23	23	9	3	0	0	65	12	57
2020	Financial management	47	17	20	7	8	0	0	65	15	40
2020	Information management	40	30	20	0	10	0	0	70	10	10
2020	Information technology	54	16	4	13	13	0	0	70	25	24
2020	Evaluation	55	18	9	9	0	0	9	80	10	11
2020	Policy	30	36	23	5	6	0	1	66	11	106
2020	Project management	24	31	18	8	15	0	3	57	24	65
2020	None of the above	50	21	12	2	14	0	0	72	16	51
2019	Communications or public affairs	24	38	21	0	18	0	0	62	18	34
2019	Administration and operations	39	17	24	6	11	0	2	58	17	86
2019	Human resources	39	35	18	2	6	0	0	73	8	49
2019	Financial management	30	28	13	10	18	0	0	59	29	39
2019	Information management	9	21	21	20	21	0	9	33	44	10
2019	Information technology	28	32	16	16	8	0	0	60	24	25
2019	Policy	22	32	19	8	18	0	1	55	26	86
2019	Project management	24	29	16	10	19	0	2	54	30	62
2019	None of the above	18	32	30	12	6	0	3	51	18	34
2018	Communications or public affairs	34	35	25	3	3	0	0	69	6	29
2018	Administration and operations	28	32	14	18	6	0	2	62	24	57
2018	Human resources	20	34	10	13	19	0	4	56	33	22
2018	Financial management	25	27	36	4	4	0	4	54	8	25
2018	Information technology	38	25	10	16	11	0	0	62	27	18
2018	Policy	18	40	30	4	8	0	0	57	12	48
2018	Project management	21	30	19	17	11	0	2	52	29	43
2018	None of the above	40	22	11	10	17	0	0	62	27	27
2017	Communications or public affairs	27	35	23	13	3	0	0	61	16	30
2017	Administration and operations	34	14	20	17	13	0	2	49	31	54
2017	Human resources	25	19	12	25	13	0	5	47	41	20
2017	Financial management	20	37	22	7	9	0	4	60	17	26
2017	Information technology	55	22	19	0	4	0	0	77	4	20
2017	Policy	29	16	17	23	13	0	2	46	37	53
2017	Project management	24	18	22	13	19	3	0	44	34	35
2017	None of the above	19	27	21	0	26	0	7	49	28	15

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	13	16	24	29	18	0	0	29	47	38
2020	Administration and operations	11	16	31	22	19	0	0	27	41	95
2020	Human resources	12	19	30	25	14	0	0	31	39	57
2020	Financial management	5	12	20	34	28	0	0	18	62	40
2020	Information management	29	51	10	0	10	0	0	80	10	10
2020	Information technology	8	29	46	8	8	0	0	37	17	24
2020	Evaluation	27	9	27	27	0	0	9	40	30	11
2020	Policy	9	16	29	21	25	0	0	26	46	105
2020	Project management	9	12	29	27	23	0	0	21	50	66
2020	None of the above	19	20	24	13	23	0	0	39	37	51
2019	Communications or public affairs	15	15	18	35	18	0	0	30	53	34
2019	Administration and operations	18	22	40	15	6	0	0	40	21	86
2019	Human resources	26	21	29	14	10	0	0	47	24	49
2019	Financial management	13	25	13	31	18	0	0	38	49	39
2019	Information management	10	30	21	9	21	0	9	44	33	10
2019	Information technology	24	21	28	12	16	0	0	45	28	25
2019	Policy	12	28	25	20	16	0	0	40	36	86
2019	Project management	5	25	27	28	16	0	0	30	44	61
2019	None of the above	9	12	24	38	17	0	0	21	55	34
2018	Communications or public affairs	3	14	28	24	31	0	0	17	55	29
2018	Administration and operations	10	28	31	16	16	0	0	38	31	57
2018	Human resources	11	10	13	33	28	4	0	23	64	22
2018	Financial management	9	8	37	39	8	0	0	16	47	25
2018	Information technology	16	21	40	12	11	0	0	37	23	18
2018	Policy	10	22	38	22	9	0	0	32	30	48
2018	Project management	11	31	29	20	9	0	0	43	29	43
2018	None of the above	14	11	22	20	34	0	0	25	53	27
2017	Communications or public affairs	22	20	24	18	15	0	0	42	34	31
2017	Administration and operations	14	15	23	28	19	0	0	30	48	55
2017	Human resources	14	14	39	8	24	0	0	28	33	20
2017	Financial management	7	26	44	15	7	0	0	34	22	26
2017	Information technology	13	31	20	27	9	0	0	44	36	20
2017	Policy	7	21	37	17	18	0	0	29	35	53
2017	Project management	8	26	22	19	25	0	0	34	44	35
2017	None of the above	8	14	19	28	32	0	0	21	59	15

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	8	22	26	21	24	0	0	29	45	38
2020	Administration and operations	12	16	40	19	12	0	1	28	31	95
2020	Human resources	15	25	32	18	9	0	0	41	27	56
2020	Financial management	5	18	10	31	36	0	0	23	67	39
2020	Information management	30	50	10	10	0	0	0	80	10	10
2020	Information technology	21	29	34	8	8	0	0	50	16	24
2020	Evaluation	27	45	0	18	0	0	9	80	20	11
2020	Policy	8	16	26	24	24	0	0	25	49	106
2020	Project management	12	21	26	20	21	0	0	34	41	66
2020	None of the above	23	14	25	16	21	0	0	37	37	51
2019	Communications or public affairs	9	31	12	24	24	0	0	40	48	33
2019	Administration and operations	21	26	31	18	5	0	0	46	22	86
2019	Human resources	35	19	29	8	10	0	0	54	18	49
2019	Financial management	20	13	20	33	13	0	0	33	47	39
2019	Information management	20	10	30	31	0	0	9	33	34	10
2019	Information technology	21	38	21	12	8	0	0	59	21	24
2019	Policy	13	22	24	24	15	1	1	36	40	86
2019	Project management	8	18	26	24	22	2	0	26	47	62
2019	None of the above	9	24	33	12	21	0	0	33	33	33
2018	Communications or public affairs	8	14	27	24	27	0	0	21	51	29
2018	Administration and operations	12	27	27	20	14	0	0	39	34	57
2018	Human resources	11	10	24	20	31	4	0	22	53	22
2018	Financial management	9	19	32	28	13	0	0	27	41	25
2018	Information technology	10	32	29	18	11	0	0	42	29	18
2018	Policy	10	33	22	23	12	0	0	43	35	47
2018	Project management	11	28	30	24	8	0	0	39	32	42
2018	None of the above	7	23	19	13	35	4	0	30	50	26
2017	Communications or public affairs	18	29	12	22	19	0	0	46	42	30
2017	Administration and operations	9	20	34	18	17	0	2	29	36	55
2017	Human resources	9	24	26	16	25	0	0	33	41	20
2017	Financial management	15	46	21	19	0	0	0	60	19	26
2017	Information technology	32	27	9	23	9	0	0	59	32	20
2017	Policy	9	23	29	20	18	0	0	32	38	53
2017	Project management	18	24	16	14	27	0	0	42	41	35
2017	None of the above	0	28	32	13	27	0	0	28	40	15

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	19	14	5	35	24	0	3	33	61	37
2020	Administration and operations	19	11	35	20	12	0	3	31	33	95
2020	Human resources	17	28	25	18	11	2	0	46	29	57
2020	Financial management	3	20	15	23	40	0	0	22	63	40
2020	Information management	39	31	20	10	0	0	0	70	10	10
2020	Information technology	21	25	33	17	4	0	0	46	21	24
2020	Evaluation	36	9	9	27	9	0	9	50	40	11
2020	Policy	10	27	18	20	23	2	0	37	44	106
2020	Project management	5	20	33	23	20	0	0	24	42	66
2020	None of the above	23	20	16	18	23	0	0	43	41	51
2019	Communications or public affairs	9	15	21	41	15	0	0	24	56	34
2019	Administration and operations	17	32	24	16	10	0	1	50	26	85
2019	Human resources	36	29	20	4	8	0	2	67	12	49
2019	Financial management	15	25	18	23	16	0	3	42	40	39
2019	Information management	20	21	20	21	10	0	9	44	34	10
2019	Information technology	16	25	24	20	16	0	0	41	35	25
2019	Policy	15	21	28	19	15	1	1	37	34	86
2019	Project management	11	26	13	26	22	2	0	38	49	62
2019	None of the above	9	27	23	27	15	0	0	35	42	34
2018	Communications or public affairs	0	10	25	24	41	0	0	10	65	29
2018	Administration and operations	9	28	31	17	16	0	0	37	32	57
2018	Human resources	11	4	19	33	28	4	0	16	64	22
2018	Financial management	5	17	17	47	15	0	0	21	62	25
2018	Information technology	27	23	18	22	11	0	0	49	33	18
2018	Policy	12	26	26	22	14	0	0	38	36	47
2018	Project management	16	26	32	11	16	0	0	42	27	43
2018	None of the above	7	20	13	15	42	3	0	28	58	27
2017	Communications or public affairs	18	32	15	25	10	0	0	49	35	30
2017	Administration and operations	7	15	21	31	25	0	2	22	57	55
2017	Human resources	5	20	5	49	21	0	0	25	70	19
2017	Financial management	19	26	21	31	4	0	0	45	35	26
2017	Information technology	17	28	22	13	19	0	0	45	32	20
2017	Policy	7	29	21	18	24	0	0	36	42	53
2017	Project management	8	19	29	25	19	0	0	27	44	35
2017	None of the above	7	13	34	7	40	0	0	20	47	15

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	18	24	24	21	13	0	0	43	34	38
2020	Administration and operations	23	25	19	17	12	0	3	50	30	95
2020	Human resources	36	30	14	9	9	0	2	68	18	57
2020	Financial management	17	20	13	30	20	0	0	38	50	40
2020	Information management	49	31	10	10	0	0	0	80	10	10
2020	Information technology	55	21	8	17	0	0	0	75	17	24
2020	Evaluation	27	27	36	0	0	0	9	60	0	11
2020	Policy	17	25	15	22	21	0	0	42	43	106
2020	Project management	20	20	36	9	14	0	1	41	23	65
2020	None of the above	28	18	20	14	20	0	0	46	33	50
2019	Communications or public affairs	21	23	18	23	15	0	0	44	38	34
2019	Administration and operations	41	22	19	11	5	1	1	65	16	86
2019	Human resources	50	21	12	8	10	0	0	71	18	49
2019	Financial management	31	33	16	13	5	0	3	65	19	39
2019	Information technology	40	44	8	0	0	4	4	91	0	25
2019	Policy	24	31	13	13	16	1	2	56	30	85
2019	Project management	24	29	20	17	8	0	2	54	26	62
2019	None of the above	27	36	15	11	12	0	0	62	23	34
2018	Communications or public affairs	3	24	35	21	14	0	3	28	36	29
2018	Administration and operations	32	28	20	8	8	0	4	63	16	56
2018	Human resources	22	13	19	23	15	4	4	39	41	22
2018	Financial management	26	34	22	14	0	0	4	63	14	23
2018	Information technology	37	27	18	7	5	5	0	68	13	18
2018	Policy	24	31	28	6	11	0	0	55	17	48
2018	Project management	25	43	13	13	4	0	2	69	18	43
2018	None of the above	28	13	12	11	32	3	0	43	45	27
2017	Communications or public affairs	19	37	21	12	3	0	8	60	17	31
2017	Administration and operations	27	24	18	7	16	0	7	55	25	54
2017	Human resources	30	32	13	8	0	0	16	74	10	20
2017	Financial management	23	38	24	7	0	0	8	66	8	26
2017	Information technology	40	24	18	0	9	6	4	70	10	20
2017	Policy	22	37	23	13	5	0	0	58	18	53
2017	Project management	19	13	33	10	11	0	13	37	25	35
2017	None of the above	41	20	20	0	12	0	7	66	13	15

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	16	27	13	26	18	0	0	43	44	38
2020	Administration and operations	18	25	23	20	14	0	0	43	34	95
2020	Human resources	33	16	21	16	14	0	0	49	30	57
2020	Financial management	17	10	17	30	25	0	0	28	55	40
2020	Information technology	33	33	17	8	8	0	0	67	16	24
2020	Evaluation	40	10	40	0	0	0	10	56	0	10
2020	Policy	12	22	24	18	24	0	0	34	41	106
2020	Project management	15	20	30	15	19	0	0	35	35	66
2020	None of the above	22	12	22	21	23	0	0	34	44	51
2019	Communications or public affairs	15	26	26	12	21	0	0	41	32	34
2019	Administration and operations	24	29	21	16	9	0	0	53	26	86
2019	Human resources	37	25	26	6	4	0	2	63	10	49
2019	Financial management	41	18	18	18	5	0	0	59	24	39
2019	Information management	30	10	40	0	10	0	9	44	11	10
2019	Information technology	36	32	20	12	0	0	0	68	12	25
2019	Policy	20	27	22	13	18	0	0	47	30	85
2019	Project management	18	24	28	14	16	0	0	42	30	62
2019	None of the above	18	27	25	3	24	3	0	47	28	33
2018	Communications or public affairs	10	20	28	21	21	0	0	30	41	29
2018	Administration and operations	30	28	22	9	11	0	0	58	20	57
2018	Human resources	24	12	19	26	18	0	0	37	44	22
2018	Financial management	31	20	28	20	0	0	0	51	20	25
2018	Information technology	51	6	32	6	6	0	0	56	12	17
2018	Policy	19	26	28	18	9	0	0	45	27	48
2018	Project management	23	29	32	8	9	0	0	52	16	43
2018	None of the above	10	18	18	16	37	0	0	28	53	27
2017	Communications or public affairs	32	22	18	22	6	0	0	54	28	31
2017	Administration and operations	20	33	23	11	13	0	0	53	24	53
2017	Human resources	39	10	23	24	4	0	0	48	28	20
2017	Financial management	31	28	37	0	4	0	0	59	4	26
2017	Information technology	31	39	18	13	0	0	0	69	13	20
2017	Policy	22	19	25	28	5	0	0	41	34	52
2017	Project management	11	29	38	16	5	0	0	40	22	35
2017	None of the above	8	47	7	25	13	0	0	55	38	15

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	14	28	17	25	11	6	44	38	36
2020	Administration and operations	29	22	12	13	15	10	57	30	95
2020	Human resources	28	18	11	17	21	5	48	41	57
2020	Financial management	30	17	18	18	13	5	49	32	40
2020	Information management	39	31	20	0	10	0	70	10	10
2020	Information technology	29	25	8	4	13	21	68	21	24
2020	Evaluation	36	55	0	9	0	0	91	9	11
2020	Policy	30	26	12	9	14	9	62	25	106
2020	Project management	19	24	26	11	15	5	45	28	65
2020	None of the above	27	22	18	9	16	8	53	28	51

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	21	34	23	8	11	0	3	57	19	38
2020	Administration and operations	32	35	23	3	4	0	2	69	8	94
2020	Human resources	45	27	19	7	2	0	0	72	9	57
2020	Financial management	27	30	30	10	3	0	0	57	13	40
2020	Information management	59	41	0	0	0	0	0	100	0	10
2020	Information technology	50	38	8	4	0	0	0	87	4	24
2020	Evaluation	45	18	0	18	9	0	9	70	30	11
2020	Policy	20	45	21	11	4	0	0	65	14	106
2020	Project management	23	30	29	14	5	0	0	53	18	66
2020	None of the above	35	20	33	4	8	0	0	55	13	50
2019	Communications or public affairs	27	32	26	6	9	0	0	59	15	34
2019	Administration and operations	41	33	18	5	2	0	1	75	7	85
2019	Human resources	51	34	7	4	2	0	2	87	6	47
2019	Financial management	41	36	15	3	5	0	0	77	8	39
2019	Information management	41	10	29	10	0	0	9	57	11	10
2019	Information technology	40	39	16	4	0	0	0	80	4	25
2019	Policy	29	30	22	11	7	1	0	60	18	86
2019	Project management	22	28	39	10	2	0	0	50	11	62
2019	None of the above	29	21	24	9	18	0	0	50	26	34
2018	Communications or public affairs	18	28	39	9	7	0	0	46	15	28
2018	Administration and operations	26	35	30	6	2	2	0	62	7	56
2018	Human resources	11	43	24	9	9	4	0	57	18	22
2018	Financial management	21	35	39	4	0	0	0	57	4	25
2018	Information technology	49	19	16	5	11	0	0	67	16	18
2018	Policy	27	30	23	16	4	0	0	57	20	48
2018	Project management	11	37	28	19	2	2	0	49	21	43
2018	None of the above	33	18	19	18	12	0	0	51	30	27
2017	Communications or public affairs	29	31	30	9	0	0	0	60	9	31
2017	Administration and operations	33	40	9	9	4	2	4	77	14	53
2017	Human resources	39	14	25	12	5	0	5	56	18	20
2017	Financial management	27	47	11	8	4	0	4	77	12	26
2017	Information technology	41	31	22	6	0	0	0	72	6	20
2017	Policy	26	26	33	6	9	0	0	52	15	52
2017	Project management	26	19	30	13	8	0	3	47	22	35
2017	None of the above	28	6	53	13	0	0	0	34	13	15

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	16	19	32	26	8	0	0	34	34	38
2020	Administration and operations	24	23	29	19	5	0	0	47	24	95
2020	Human resources	27	27	28	14	4	0	0	54	17	57
2020	Financial management	12	15	25	28	20	0	0	27	47	40
2020	Information management	30	70	0	0	0	0	0	100	0	10
2020	Information technology	33	34	25	4	4	0	0	67	8	24
2020	Evaluation	27	18	18	27	0	0	9	50	30	11
2020	Policy	6	24	31	26	13	0	0	30	39	106
2020	Project management	6	30	29	22	12	0	0	36	35	66
2020	None of the above	21	13	26	12	28	0	0	34	40	51
2019	Communications or public affairs	18	23	29	23	6	0	0	41	29	34
2019	Administration and operations	26	27	28	14	5	0	0	53	19	86
2019	Human resources	39	23	27	4	4	0	2	64	8	48
2019	Financial management	38	10	31	16	5	0	0	48	21	39
2019	Information management	31	20	30	0	10	0	9	56	11	10
2019	Information technology	24	20	44	12	0	0	0	44	12	25
2019	Policy	11	39	23	15	10	1	0	50	26	86
2019	Project management	11	23	29	26	11	0	0	34	37	62
2019	None of the above	20	15	18	32	12	0	3	36	46	34
2018	Communications or public affairs	3	27	27	32	11	0	0	30	43	28
2018	Administration and operations	23	32	18	20	6	0	0	56	26	57
2018	Human resources	13	13	30	32	8	4	0	26	42	22
2018	Financial management	9	22	40	25	4	0	0	31	29	25
2018	Information technology	27	32	23	12	5	0	0	59	18	18
2018	Policy	11	36	17	27	9	0	0	47	36	47
2018	Project management	19	25	28	24	4	0	0	44	29	43
2018	None of the above	8	30	28	15	19	0	0	38	34	27
2017	Communications or public affairs	17	31	27	21	3	0	0	48	25	31
2017	Administration and operations	19	22	28	23	5	0	2	42	29	54
2017	Human resources	10	40	13	18	20	0	0	50	38	20
2017	Financial management	30	34	28	3	0	0	4	67	4	26
2017	Information technology	15	44	22	9	10	0	0	59	19	20
2017	Policy	15	26	18	29	11	0	0	42	40	52
2017	Project management	16	35	22	17	8	0	3	52	25	35
2017	None of the above	21	13	34	32	0	0	0	34	32	15

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	21	30	28	22	0	0	0	51	22	37
2020	Administration and operations	31	26	28	10	5	0	0	58	15	95
2020	Human resources	45	37	11	5	2	0	0	82	7	57
2020	Financial management	22	20	25	17	15	0	0	42	33	40
2020	Information management	50	40	10	0	0	0	0	90	0	10
2020	Information technology	33	29	34	4	0	0	0	62	4	24
2020	Evaluation	36	27	18	9	0	0	9	70	10	11
2020	Policy	11	33	29	19	8	0	0	45	27	105
2020	Project management	20	33	20	11	16	0	0	53	27	64
2020	None of the above	27	30	24	4	16	0	0	56	20	51
2019	Communications or public affairs	21	38	26	15	0	0	0	59	15	34
2019	Administration and operations	40	21	23	9	6	0	0	61	15	86
2019	Human resources	48	30	12	7	4	0	0	77	11	48
2019	Financial management	33	18	20	21	8	0	0	51	29	39
2019	Information management	31	20	10	20	10	0	9	56	33	10
2019	Information technology	36	36	20	4	4	0	0	72	8	25
2019	Policy	20	29	21	20	10	0	0	48	30	86
2019	Project management	19	23	24	24	10	0	0	42	34	62
2019	None of the above	23	18	18	29	12	0	0	41	41	34
2018	Communications or public affairs	11	26	28	22	14	0	0	37	36	28
2018	Administration and operations	26	37	15	17	3	2	0	64	20	57
2018	Human resources	24	14	38	9	12	4	0	39	21	22
2018	Financial management	16	36	16	28	4	0	0	52	32	25
2018	Information technology	53	23	18	0	5	0	0	77	5	18
2018	Policy	14	30	35	8	12	0	0	45	20	48
2018	Project management	24	25	22	22	7	0	0	49	28	43
2018	None of the above	12	30	17	15	27	0	0	42	42	27
2017	Communications or public affairs	20	40	24	6	6	0	3	62	13	31
2017	Administration and operations	31	32	14	11	11	0	0	64	22	53
2017	Human resources	22	32	17	29	0	0	0	54	29	20
2017	Financial management	30	31	26	13	0	0	0	61	13	26
2017	Information technology	32	40	18	4	6	0	0	72	10	20
2017	Policy	7	28	29	26	10	0	0	36	35	52
2017	Project management	34	22	17	19	8	0	0	56	27	35
2017	None of the above	6	26	40	14	14	0	0	32	27	15

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	54	19	13	8	5	0	0	73	13	38
2020	Administration and operations	45	26	16	8	3	0	2	73	11	94
2020	Human resources	54	32	9	5	0	0	0	86	5	57
2020	Financial management	37	35	13	7	8	0	0	72	15	40
2020	Information management	49	41	10	0	0	0	0	90	0	10
2020	Information technology	79	8	13	0	0	0	0	87	0	24
2020	Evaluation	55	36	9	0	0	0	0	91	0	11
2020	Policy	43	31	12	6	7	0	1	74	13	106
2020	Project management	35	30	12	12	11	0	0	65	23	66
2020	None of the above	42	28	14	10	6	0	0	69	16	50
2019	Communications or public affairs	53	23	15	9	0	0	0	77	9	34
2019	Administration and operations	56	21	13	6	4	0	1	78	10	86
2019	Human resources	71	18	4	4	2	0	0	89	6	48
2019	Financial management	36	26	20	13	5	0	0	61	18	39
2019	Information management	41	20	20	0	10	0	9	67	11	10
2019	Information technology	52	32	8	4	0	4	0	87	5	25
2019	Policy	46	18	13	11	10	2	1	66	21	86
2019	Project management	40	31	13	10	6	0	0	71	16	62
2019	None of the above	38	18	18	17	6	0	3	58	24	34

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	30	24	27	10	8	0	54	19	37
2020	Administration and operations	30	29	24	12	3	1	60	15	95
2020	Human resources	44	37	12	7	0	0	81	7	57
2020	Financial management	27	38	15	13	7	0	65	20	40
2020	Information technology	50	38	8	0	4	0	87	4	24
2020	Evaluation	36	55	0	9	0	0	91	9	11
2020	Policy	25	24	23	20	8	0	49	28	106
2020	Project management	24	32	18	11	15	0	56	26	66
2020	None of the above	25	18	33	18	6	0	43	24	51

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	36	36	19	5	5	0	0	71	10	37
2020	Administration and operations	24	32	24	15	3	0	1	57	19	94
2020	Human resources	29	23	20	21	7	0	0	52	28	57
2020	Financial management	37	17	28	10	7	0	0	55	18	40
2020	Information management	49	31	10	10	0	0	0	80	10	10
2020	Information technology	17	38	37	4	4	0	0	55	8	24
2020	Evaluation	27	45	18	0	0	0	9	80	0	11
2020	Policy	27	26	21	16	10	0	0	54	26	106
2020	Project management	13	36	21	17	12	0	0	50	29	66
2020	None of the above	33	17	32	6	12	0	0	51	18	51
2019	Communications or public affairs	28	47	12	12	0	0	0	75	12	32
2019	Administration and operations	41	27	21	8	2	0	0	68	11	85
2019	Human resources	44	30	20	4	2	0	0	74	6	48
2019	Financial management	36	41	15	5	3	0	0	77	8	39
2019	Information management	30	10	40	10	0	0	9	44	11	10
2019	Information technology	32	25	24	12	8	0	0	57	20	25
2019	Policy	36	38	9	10	6	0	0	74	16	86
2019	Project management	30	31	25	13	2	0	0	61	14	62
2019	None of the above	14	39	21	11	15	0	0	53	26	34
2018	Communications or public affairs	12	46	25	7	10	0	0	58	17	28
2018	Administration and operations	23	36	22	13	5	0	0	60	18	57
2018	Human resources	27	14	33	10	12	4	0	43	22	22
2018	Financial management	20	48	23	5	4	0	0	68	9	25
2018	Information technology	37	16	29	18	0	0	0	53	18	18
2018	Policy	41	25	22	8	4	0	0	66	12	48
2018	Project management	21	37	20	20	2	0	0	58	22	43
2018	None of the above	15	22	30	12	19	0	0	38	32	26
2017	Communications or public affairs	25	39	21	9	3	0	3	66	13	31
2017	Administration and operations	22	20	29	18	9	0	2	42	28	53
2017	Human resources	35	13	17	20	4	5	5	54	27	20
2017	Financial management	34	35	27	0	0	0	4	71	0	26
2017	Information technology	41	22	9	23	4	0	0	64	27	20
2017	Policy	28	42	13	9	7	0	0	70	17	52
2017	Project management	29	27	20	22	3	0	0	56	25	35
2017	None of the above	21	33	27	19	0	0	0	54	19	15

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	43	28	21	3	0	3	3	75	3	36
2020	Administration and operations	52	29	11	3	1	0	4	84	5	93
2020	Human resources	75	18	5	2	0	0	0	93	2	56
2020	Financial management	55	27	12	3	3	0	0	82	5	40
2020	Information management	70	30	0	0	0	0	0	100	0	10
2020	Information technology	61	26	9	0	4	0	0	87	4	23
2020	Evaluation	45	0	27	9	0	0	18	56	11	11
2020	Policy	44	34	19	1	1	0	1	79	2	105
2020	Project management	48	25	19	5	2	0	2	75	6	64
2020	None of the above	50	22	20	2	0	0	6	77	2	51
2019	Communications or public affairs	59	21	12	6	3	0	0	79	9	34
2019	Administration and operations	57	20	14	6	4	0	0	76	9	86
2019	Human resources	81	8	4	6	0	0	0	90	6	48
2019	Financial management	56	15	20	0	8	0	0	72	8	39
2019	Information management	40	10	20	10	10	0	9	56	23	10
2019	Information technology	67	17	8	8	0	0	0	84	8	25
2019	Policy	52	19	8	12	10	0	0	71	21	86
2019	Project management	47	24	13	11	5	0	0	71	16	62
2019	None of the above	47	12	18	12	12	0	0	59	23	34
2018	Communications or public affairs	69	10	13	3	3	0	0	80	7	28
2018	Administration and operations	56	24	11	2	3	0	3	83	5	57
2018	Human resources	47	26	18	4	0	4	0	77	4	22
2018	Financial management	52	37	0	4	7	0	0	89	11	25
2018	Information technology	73	5	22	0	0	0	0	78	0	18
2018	Policy	67	14	10	4	4	0	2	82	8	48
2018	Project management	61	18	16	2	3	0	0	79	5	43
2018	None of the above	53	5	31	7	0	0	4	60	7	26
2017	Communications or public affairs	53	22	6	6	12	0	0	75	19	31
2017	Administration and operations	65	18	5	5	4	0	4	86	9	55
2017	Human resources	66	13	21	0	0	0	0	79	0	20
2017	Financial management	65	20	12	0	0	0	4	88	0	26
2017	Information technology	60	13	13	9	0	4	0	77	9	20
2017	Policy	60	18	13	4	4	0	2	80	7	53
2017	Project management	46	28	11	11	3	0	3	75	14	35
2017	None of the above	32	27	22	7	13	0	0	59	20	15

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	32	42	19	3	5	73	8	37
2020	Administration and operations	49	33	13	4	1	82	5	93
2020	Human resources	60	37	3	0	0	97	0	57
2020	Financial management	47	28	18	8	0	75	8	40
2020	Information management	60	40	0	0	0	100	0	10
2020	Information technology	79	13	8	0	0	92	0	24
2020	Evaluation	36	27	9	27	0	64	27	11
2020	Policy	44	38	15	3	1	81	4	105
2020	Project management	38	23	29	7	3	61	11	66
2020	None of the above	52	22	12	6	8	74	14	51

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	75	19	3	0	0	3	0	97	0	37
2020	Administration and operations	71	15	4	0	1	2	7	94	1	93
2020	Human resources	82	12	0	2	2	0	2	96	4	57
2020	Financial management	77	15	8	0	0	0	0	92	0	39
2020	Information management	90	10	0	0	0	0	0	100	0	10
2020	Information technology	79	12	8	0	0	0	0	92	0	24
2020	Evaluation	55	27	9	0	0	0	9	90	0	11
2020	Policy	81	11	3	1	1	0	3	95	2	105
2020	Project management	69	18	8	1	0	0	3	91	2	66
2020	None of the above	80	8	2	4	0	2	4	94	4	51
2019	Communications or public affairs	71	21	0	3	3	0	3	94	6	34
2019	Administration and operations	81	9	5	0	2	0	2	93	2	86
2019	Human resources	88	4	4	2	0	0	2	94	2	48
2019	Financial management	68	13	16	3	0	0	0	81	3	38
2019	Information management	70	0	10	10	0	0	9	77	11	10
2019	Information technology	67	17	12	0	0	0	4	88	0	25
2019	Policy	80	8	5	2	0	1	4	92	3	85
2019	Project management	79	10	2	5	0	0	5	93	5	62
2019	None of the above	68	9	6	0	9	6	3	84	10	34
2018	Communications or public affairs	87	3	0	3	3	0	3	93	7	28
2018	Administration and operations	81	6	3	2	2	0	5	92	4	57
2018	Human resources	61	18	4	0	0	4	12	95	0	22
2018	Financial management	88	5	0	7	0	0	0	93	7	25
2018	Information technology	84	5	11	0	0	0	0	89	0	18
2018	Policy	90	4	0	2	4	0	0	94	6	48
2018	Project management	74	14	5	4	0	0	2	90	5	42
2018	None of the above	70	11	7	0	0	0	11	92	0	27

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	86	8	3	0	3	0	0	94	3	37
2020	Administration and operations	83	3	3	1	1	0	8	94	2	93
2020	Human resources	82	7	2	4	2	0	3	93	6	56
2020	Financial management	82	5	5	5	3	0	0	87	8	40
2020	Information management	100	0	0	0	0	0	0	100	0	10
2020	Information technology	92	4	4	0	0	0	0	96	0	24
2020	Evaluation	80	0	10	0	0	10	0	89	0	10
2020	Policy	85	6	0	4	0	1	5	96	4	106
2020	Project management	70	14	3	3	6	0	5	87	9	66
2020	None of the above	80	10	2	4	2	0	2	92	6	51
2019	Communications or public affairs	77	6	12	0	6	0	0	82	6	34
2019	Administration and operations	82	7	4	4	2	0	1	91	6	86
2019	Human resources	86	6	0	2	4	0	2	94	6	49
2019	Financial management	87	10	3	0	0	0	0	97	0	39
2019	Information management	70	10	10	0	0	0	9	89	0	10
2019	Information technology	75	8	8	4	4	0	0	84	8	25
2019	Policy	78	8	1	4	6	1	2	89	10	86
2019	Project management	63	17	5	3	5	0	7	86	9	60
2019	None of the above	70	12	6	6	3	0	3	85	9	34
2018	Communications or public affairs	68	11	7	3	4	0	7	85	8	28
2018	Administration and operations	86	3	2	2	3	0	3	92	6	57
2018	Human resources	60	13	11	4	4	4	4	80	9	22
2018	Financial management	81	7	4	8	0	0	0	88	8	25
2018	Information technology	79	16	5	0	0	0	0	95	0	18
2018	Policy	85	8	0	7	0	0	0	93	7	47
2018	Project management	66	11	16	2	2	0	2	79	4	43
2018	None of the above	68	5	3	17	7	0	0	72	24	27
2017	Communications or public affairs	75	12	3	0	3	3	3	93	3	31
2017	Administration and operations	70	5	2	4	11	0	9	83	16	55
2017	Human resources	71	20	5	4	0	0	0	91	4	20
2017	Financial management	85	7	4	0	0	0	4	96	0	26
2017	Information technology	60	26	4	0	0	4	4	95	0	20
2017	Policy	80	9	4	2	4	0	2	91	6	52
2017	Project management	69	14	3	8	0	3	3	88	9	34
2017	None of the above	67	0	6	7	14	0	7	72	22	15

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	64	19	14	3	0	0	0	83	3	37
2020	Administration and operations	76	12	7	2	0	0	3	91	2	93
2020	Human resources	73	14	7	2	2	0	2	89	4	57
2020	Financial management	77	13	8	3	0	0	0	90	3	40
2020	Information management	90	10	0	0	0	0	0	100	0	10
2020	Information technology	83	4	8	4	0	0	0	87	4	24
2020	Evaluation	64	27	9	0	0	0	0	91	0	11
2020	Policy	71	17	9	0	0	0	3	91	0	104
2020	Project management	84	6	8	0	1	0	1	91	1	66
2020	None of the above	72	24	0	2	0	0	2	98	2	51
2019	Communications or public affairs	59	29	9	0	3	0	0	88	3	34
2019	Administration and operations	66	19	11	1	2	0	1	86	4	86
2019	Human resources	78	16	4	2	0	0	0	94	2	49
2019	Financial management	62	28	8	3	0	0	0	90	3	39
2019	Information management	40	21	30	0	0	0	9	67	0	10
2019	Information technology	75	4	12	4	4	0	0	80	8	25
2019	Policy	64	21	9	4	1	0	1	86	5	86
2019	Project management	57	23	7	5	5	0	3	83	10	60
2019	None of the above	52	15	15	12	3	0	3	69	15	33
2018	Communications or public affairs	45	34	14	3	0	0	3	82	3	29
2018	Administration and operations	57	23	14	3	1	0	1	81	5	58
2018	Human resources	67	23	5	0	0	4	0	95	0	22
2018	Financial management	61	28	8	4	0	0	0	88	4	25
2018	Information technology	77	7	11	5	0	0	0	84	5	18
2018	Policy	56	33	4	7	0	0	0	89	7	47
2018	Project management	56	21	14	4	2	0	2	79	7	43
2018	None of the above	60	13	12	3	8	0	5	76	12	27
2017	Communications or public affairs	53	26	15	6	0	0	0	78	6	31
2017	Administration and operations	64	18	11	0	2	0	5	87	2	55
2017	Human resources	67	18	4	6	0	0	4	89	7	20
2017	Financial management	59	30	7	0	0	0	4	92	0	26
2017	Information technology	69	9	9	4	0	4	4	85	5	20
2017	Policy	60	26	9	0	5	0	0	86	5	53
2017	Project management	59	19	11	8	0	0	3	80	9	35
2017	None of the above	27	39	13	0	14	0	7	72	15	15

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	64	19	3	8	6	0	0	83	14	37
2020	Administration and operations	75	9	7	3	3	0	3	86	7	92
2020	Human resources	75	14	4	4	2	0	2	91	6	56
2020	Financial management	67	17	5	5	5	0	0	85	10	40
2020	Information technology	71	20	8	0	0	0	0	92	0	24
2020	Evaluation	64	27	9	0	0	0	0	91	0	11
2020	Policy	61	23	7	6	1	0	3	87	7	106
2020	Project management	61	17	11	3	7	0	1	79	11	66
2020	None of the above	69	14	4	4	4	0	4	87	9	50
2019	Communications or public affairs	50	35	6	3	6	0	0	85	9	34
2019	Administration and operations	67	14	7	4	7	0	1	82	11	85
2019	Human resources	86	6	0	0	6	0	2	94	6	49
2019	Financial management	69	13	10	3	5	0	0	82	8	39
2019	Information management	60	0	31	0	0	0	9	66	0	10
2019	Information technology	76	8	12	4	0	0	0	84	4	25
2019	Policy	55	16	12	8	6	0	2	73	15	86
2019	Project management	48	25	15	5	2	0	5	77	7	60
2019	None of the above	50	18	17	9	6	0	0	68	15	34
2018	Communications or public affairs	28	34	17	10	11	0	0	62	21	29
2018	Administration and operations	65	20	5	4	5	0	1	86	9	58
2018	Human resources	44	24	19	4	4	4	0	71	9	22
2018	Financial management	60	16	8	9	8	0	0	76	17	25
2018	Information technology	89	0	5	0	5	0	0	89	5	18
2018	Policy	51	25	15	7	2	0	0	76	9	46
2018	Project management	57	20	12	9	2	0	0	77	11	43
2018	None of the above	50	16	8	15	11	0	0	66	25	27
2017	Communications or public affairs	52	41	3	3	0	0	0	94	3	30
2017	Administration and operations	56	18	7	5	9	0	5	78	15	55
2017	Human resources	54	17	13	11	0	0	4	75	11	20
2017	Financial management	78	11	8	0	0	0	4	92	0	26
2017	Information technology	69	17	4	0	0	4	4	95	0	20
2017	Policy	58	13	16	5	5	0	2	72	11	53
2017	Project management	57	22	16	3	0	0	3	81	3	35
2017	None of the above	46	13	20	7	7	0	7	63	15	15

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	73	13	0	2	0	0	11	98	2	37
2020	Administration and operations	65	4	1	0	1	0	29	97	2	92
2020	Human resources	77	9	4	2	0	0	9	94	2	57
2020	Financial management	68	15	5	0	3	0	10	92	3	40
2020	Information management	70	0	0	0	0	0	30	100	0	10
2020	Information technology	84	12	0	0	0	0	4	100	0	24
2020	Evaluation	55	27	0	0	0	0	18	100	0	11
2020	Policy	72	10	5	0	0	0	13	95	0	106
2020	Project management	76	6	2	2	0	0	15	96	2	66
2020	None of the above	64	14	4	2	2	0	14	91	5	51
2019	Communications or public affairs	59	12	9	3	3	0	15	83	7	34
2019	Administration and operations	65	8	1	1	0	1	23	97	2	84
2019	Human resources	67	10	6	2	0	0	14	91	2	49
2019	Financial management	64	13	3	3	0	0	18	94	3	38
2019	Information management	40	9	10	0	0	0	40	83	0	10
2019	Information technology	68	8	16	4	0	0	4	79	4	25
2019	Policy	56	14	6	1	1	0	23	90	3	86
2019	Project management	59	8	3	3	2	0	24	89	7	59
2019	None of the above	59	6	6	3	3	0	23	85	8	34
2018	Communications or public affairs	47	20	7	0	3	0	24	87	4	29
2018	Administration and operations	53	7	4	0	0	0	36	94	0	58
2018	Human resources	48	23	0	0	0	4	24	100	0	22
2018	Financial management	51	22	5	4	0	0	19	89	5	25
2018	Information technology	75	19	0	6	0	0	0	94	6	17
2018	Policy	51	16	5	0	0	0	29	93	0	47
2018	Project management	59	5	5	6	0	0	25	85	7	42
2018	None of the above	41	12	17	0	0	0	30	76	0	25
2017	Communications or public affairs	48	15	6	3	0	0	27	87	4	30
2017	Administration and operations	68	7	0	0	2	0	23	98	2	55
2017	Human resources	49	4	9	0	0	0	39	86	0	20
2017	Financial management	62	15	8	0	0	0	15	91	0	26
2017	Information technology	65	13	13	0	0	4	4	85	0	20
2017	Policy	54	14	11	2	2	2	15	82	4	53
2017	Project management	53	11	11	3	0	0	22	82	3	35
2017	None of the above	46	0	0	12	0	0	42	79	21	15

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	73	22	3	3	0	0	0	95	3	38
2020	Administration and operations	73	15	6	1	0	0	5	93	1	94
2020	Human resources	80	11	0	3	2	0	4	95	5	56
2020	Financial management	77	15	8	0	0	0	0	92	0	40
2020	Information management	80	10	10	0	0	0	0	90	0	10
2020	Information technology	96	0	4	0	0	0	0	96	0	24
2020	Evaluation	82	9	0	0	0	9	0	100	0	11
2020	Policy	82	9	4	0	0	0	6	96	0	105
2020	Project management	77	19	0	3	0	0	2	97	3	64
2020	None of the above	79	14	0	0	4	0	2	96	4	51
2019	Communications or public affairs	68	23	3	6	0	0	0	91	6	34
2019	Administration and operations	72	13	7	1	1	0	6	90	2	86
2019	Human resources	90	6	2	0	0	0	2	98	0	49
2019	Financial management	77	18	3	0	0	0	3	97	0	39
2019	Information management	40	10	30	10	0	0	9	56	11	10
2019	Information technology	64	16	12	8	0	0	0	80	8	25
2019	Policy	71	19	4	2	1	0	2	93	4	86
2019	Project management	63	17	8	5	2	0	5	84	7	60
2019	None of the above	68	14	6	3	0	0	9	91	3	34
2018	Communications or public affairs	69	21	7	0	0	0	3	93	0	29
2018	Administration and operations	80	6	3	0	2	0	8	94	2	58
2018	Human resources	68	19	4	0	4	4	0	92	4	22
2018	Financial management	81	12	4	0	0	0	4	96	0	25
2018	Information technology	83	7	0	10	0	0	0	90	10	18
2018	Policy	70	20	4	2	0	0	4	94	2	47
2018	Project management	66	14	8	2	2	0	7	86	5	43
2018	None of the above	73	20	4	0	0	0	4	96	0	27
2017	Communications or public affairs	68	26	0	0	0	0	6	100	0	31
2017	Administration and operations	79	11	0	2	0	0	9	98	2	54
2017	Human resources	71	16	4	0	0	0	9	95	0	20
2017	Financial management	74	15	8	0	0	0	4	92	0	26
2017	Information technology	63	9	13	0	0	10	4	84	0	20
2017	Policy	78	17	2	0	0	0	4	98	0	53
2017	Project management	62	11	8	3	3	3	11	85	6	35
2017	None of the above	61	7	19	0	0	0	14	78	0	15

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	84	11	5	0	0	0	0	95	0	37
2020	Administration and operations	71	15	3	2	5	1	3	89	8	95
2020	Human resources	78	16	3	3	0	0	0	93	3	57
2020	Financial management	85	7	5	0	3	0	0	93	3	40
2020	Information management	40	50	0	0	10	0	0	90	10	10
2020	Information technology	79	13	4	4	0	0	0	92	4	24
2020	Evaluation	55	18	18	9	0	0	0	73	9	11
2020	Policy	75	13	7	2	1	0	2	90	3	106
2020	Project management	74	12	6	5	2	0	1	88	6	66
2020	None of the above	68	14	12	0	2	0	4	85	2	51
2019	Communications or public affairs	82	6	6	0	3	0	3	91	3	34
2019	Administration and operations	74	14	6	1	2	0	2	90	4	86
2019	Human resources	83	8	2	2	2	0	2	93	4	48
2019	Financial management	87	8	3	0	3	0	0	95	3	39
2019	Information technology	80	12	8	0	0	0	0	92	0	25
2019	Policy	74	11	6	4	2	0	4	88	6	86
2019	Project management	67	10	13	3	5	0	2	78	9	60
2019	None of the above	79	3	6	0	6	0	6	87	6	34
2018	Communications or public affairs	84	10	0	0	3	0	3	97	3	29
2018	Administration and operations	79	9	4	2	0	0	6	94	2	58
2018	Human resources	69	10	5	8	4	4	0	82	12	22
2018	Financial management	84	8	4	0	4	0	0	92	4	25
2018	Information technology	82	12	0	5	0	0	0	95	5	18
2018	Policy	84	6	2	0	0	0	8	98	0	47
2018	Project management	68	5	9	2	13	0	2	75	15	43
2018	None of the above	72	10	3	0	4	0	11	92	4	27
2017	Communications or public affairs	64	23	0	6	0	0	6	93	7	31
2017	Administration and operations	71	12	4	2	2	0	11	92	4	55
2017	Human resources	68	0	12	9	0	0	11	76	10	20
2017	Financial management	85	8	0	0	0	0	7	100	0	26
2017	Information technology	77	0	9	0	0	4	10	90	0	20
2017	Policy	77	9	4	2	5	0	4	89	8	53
2017	Project management	51	14	16	3	3	0	14	75	6	35
2017	None of the above	74	6	0	7	0	0	14	92	8	15

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	47	27	18	5	3	0	0	74	8	38
2020	Administration and operations	51	23	16	7	2	0	1	75	9	95
2020	Human resources	46	28	13	9	4	0	0	75	13	56
2020	Financial management	58	30	8	3	3	0	0	87	5	40
2020	Information technology	59	28	8	4	0	0	0	87	4	24
2020	Evaluation	36	45	9	0	0	9	0	90	0	11
2020	Policy	38	31	17	8	5	0	1	69	13	106
2020	Project management	45	26	18	4	6	0	0	71	11	66
2020	None of the above	42	28	18	12	0	0	0	70	12	51
2019	Communications or public affairs	53	23	15	6	3	0	0	77	9	34
2019	Administration and operations	53	25	13	8	1	0	0	78	9	86
2019	Human resources	61	21	14	4	0	0	0	81	4	49
2019	Financial management	64	28	5	3	0	0	0	92	3	39
2019	Information management	30	9	41	0	10	0	9	43	11	10
2019	Information technology	84	4	8	4	0	0	0	88	4	25
2019	Policy	57	29	9	4	1	0	0	86	5	86
2019	Project management	53	32	10	3	0	0	2	86	3	60
2019	None of the above	53	21	12	3	6	0	6	78	9	34
2018	Communications or public affairs	42	27	14	13	0	0	3	72	14	29
2018	Administration and operations	52	22	14	6	2	0	4	77	8	58
2018	Human resources	36	46	15	0	4	0	0	82	4	22
2018	Financial management	63	22	15	0	0	0	0	85	0	25
2018	Information technology	66	18	11	5	0	0	0	84	5	18
2018	Policy	47	29	12	6	0	0	6	81	6	47
2018	Project management	37	25	27	7	2	0	2	64	9	43
2018	None of the above	50	18	25	4	3	0	0	68	7	27
2017	Communications or public affairs	54	9	22	9	3	3	0	65	12	31
2017	Administration and operations	50	23	12	5	4	0	5	77	9	55
2017	Human resources	67	16	13	4	0	0	0	83	4	20
2017	Financial management	51	27	15	4	0	0	4	80	4	26
2017	Information technology	59	18	10	0	4	4	4	84	5	20
2017	Policy	63	18	11	2	4	0	2	83	6	53
2017	Project management	37	35	11	3	6	0	8	79	9	35
2017	None of the above	48	19	12	7	7	0	7	72	15	15

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	32	29	20	16	3	0	61	19	38
2020	Administration and operations	27	40	25	4	3	1	68	7	95
2020	Human resources	37	31	17	11	4	0	68	14	57
2020	Financial management	25	32	30	10	3	0	57	13	40
2020	Information management	20	51	30	0	0	0	70	0	10
2020	Information technology	33	34	29	4	0	0	67	4	24
2020	Evaluation	45	36	18	0	0	0	82	0	11
2020	Policy	27	38	24	9	3	0	65	11	106
2020	Project management	24	43	24	6	3	0	67	9	66
2020	None of the above	31	39	20	6	2	2	71	8	51

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	8	29	30	31	2	0	37	33	38
2020	Administration and operations	11	21	44	19	4	0	32	23	95
2020	Human resources	12	33	39	12	4	0	45	16	57
2020	Financial management	5	12	38	37	7	0	17	45	40
2020	Information technology	12	38	42	8	0	0	50	8	24
2020	Evaluation	27	18	55	0	0	0	45	0	11
2020	Policy	7	30	34	22	7	0	37	29	106
2020	Project management	8	25	38	18	9	2	33	28	65
2020	None of the above	14	18	35	26	8	0	31	34	51
2019	Communications or public affairs	15	18	38	26	3	0	33	29	34
2019	Administration and operations	15	37	35	13	0	0	52	13	86
2019	Human resources	18	38	32	6	6	0	56	12	49
2019	Financial management	15	31	33	18	3	0	46	21	39
2019	Information management	20	10	40	21	0	9	33	23	10
2019	Information technology	24	24	44	8	0	0	48	8	25
2019	Policy	8	30	40	10	12	0	38	22	86
2019	Project management	8	26	36	27	3	0	34	30	62
2019	None of the above	15	17	39	18	12	0	32	29	34
2018	Communications or public affairs	3	18	41	27	11	0	21	38	29
2018	Administration and operations	14	29	32	23	1	0	43	25	57
2018	Human resources	8	9	57	22	4	0	17	26	22
2018	Financial management	9	24	43	24	0	0	33	24	25
2018	Information technology	11	38	35	5	11	0	49	16	18
2018	Policy	6	29	44	17	4	0	35	21	48
2018	Project management	7	34	43	12	4	0	40	17	43
2018	None of the above	7	18	26	40	9	0	25	48	27
2017	Communications or public affairs	9	26	49	9	6	0	36	15	31
2017	Administration and operations	5	24	37	23	10	0	29	34	55
2017	Human resources	14	31	32	15	9	0	44	24	20
2017	Financial management	12	26	51	7	4	0	38	11	26
2017	Information technology	11	44	27	18	0	0	55	18	20
2017	Policy	4	20	51	20	6	0	23	26	53
2017	Project management	7	22	38	20	13	0	29	33	35
2017	None of the above	0	21	46	25	7	0	21	32	15

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	10	27	38	17	8	0	0	25	38	37
2020	Administration and operations	14	24	33	23	7	0	0	30	37	95
2020	Human resources	11	23	42	17	7	0	0	24	33	57
2020	Financial management	25	40	20	8	7	0	0	15	65	40
2020	Information management	10	9	30	31	19	0	0	50	19	10
2020	Information technology	8	25	38	13	8	4	4	23	36	24
2020	Evaluation	0	0	64	9	27	0	0	36	0	11
2020	Policy	16	24	42	16	3	0	0	19	40	106
2020	Project management	14	29	41	12	5	0	0	17	42	66
2020	None of the above	19	24	29	16	10	0	2	26	44	51
2019	Communications or public affairs	15	30	36	12	6	0	0	18	45	33
2019	Administration and operations	4	19	38	29	10	0	0	40	22	86
2019	Human resources	10	12	49	15	14	0	0	29	22	49
2019	Financial management	13	23	36	18	10	0	0	28	36	39
2019	Information technology	4	12	44	20	20	0	0	40	16	25
2019	Policy	15	14	45	17	9	0	0	26	29	85
2019	Project management	15	18	43	16	8	0	0	24	33	61
2019	None of the above	15	21	38	18	9	0	0	27	36	34
2018	Communications or public affairs	18	29	44	10	0	0	0	10	47	29
2018	Administration and operations	9	23	33	25	10	0	0	35	32	55
2018	Human resources	10	44	28	9	9	0	0	18	54	21
2018	Financial management	7	41	39	4	9	0	0	12	49	25
2018	Information technology	16	30	16	32	5	0	0	37	47	18
2018	Policy	4	21	44	27	5	0	0	32	25	47
2018	Project management	9	24	47	18	2	0	0	20	32	43
2018	None of the above	21	43	15	11	11	0	0	21	64	26
2017	Communications or public affairs	12	15	37	29	6	0	0	35	28	31
2017	Administration and operations	16	23	39	18	4	0	0	22	39	55
2017	Human resources	0	33	27	30	9	0	0	40	33	20
2017	Financial management	11	19	31	24	12	4	0	37	31	26
2017	Information technology	4	13	46	18	19	0	0	37	18	20
2017	Policy	9	35	36	11	9	0	0	20	44	53
2017	Project management	22	14	43	11	10	0	0	21	35	35
2017	None of the above	26	26	27	21	0	0	0	21	52	15

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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	28	37	32	3	57	43	38
2020	Administration and operations	36	43	17	4	54	46	95
2020	Human resources	42	53	3	2	56	44	57
2020	Financial management	48	45	8	0	48	52	40
2020	Information management	10	80	0	10	89	11	10
2020	Information technology	42	46	12	0	52	48	24
2020	Evaluation	27	55	9	9	67	33	11
2020	Policy	34	41	25	0	55	45	106
2020	Project management	30	45	21	3	60	40	66
2020	None of the above	32	44	23	0	58	42	51

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	57	43	11
2020	Administration and operations	20	80	34
2020	Human resources	33	67	24
2020	Financial management	31	69	19
2020	Information technology	50	50	10
2020	Policy	39	61	36
2020	Project management	50	50	20
2020	None of the above	31	69	16

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	42	16	14	14	0	0	14	68	16	37
2020	Administration and operations	28	12	24	13	6	2	15	49	23	95
2020	Human resources	47	17	13	14	4	0	5	68	19	57
2020	Financial management	40	23	12	13	10	0	3	64	23	40
2020	Information management	29	41	0	0	10	0	20	87	13	10
2020	Information technology	54	17	4	4	17	0	4	74	22	24
2020	Evaluation	45	9	9	9	9	0	18	67	22	11
2020	Policy	39	23	12	7	9	0	10	69	17	106
2020	Project management	29	15	16	12	9	3	15	54	26	66
2020	None of the above	46	20	6	6	10	2	10	75	18	51
2019	Communications or public affairs	47	21	15	6	9	0	3	70	15	34
2019	Administration and operations	46	7	19	8	14	0	6	56	24	86
2019	Human resources	47	23	11	11	2	0	6	75	14	47
2019	Financial management	48	13	15	13	8	0	3	63	22	39
2019	Information management	21	29	0	10	21	0	20	61	39	10
2019	Information technology	60	4	8	21	8	0	0	64	29	25
2019	Policy	44	19	14	12	8	1	2	65	20	86
2019	Project management	21	28	8	15	18	2	8	54	36	61
2019	None of the above	38	21	12	3	12	3	12	69	17	34
2018	Communications or public affairs	55	13	11	10	4	0	7	73	15	29
2018	Administration and operations	36	5	24	9	18	0	8	44	30	57
2018	Human resources	27	19	23	18	9	0	4	48	28	22
2018	Financial management	42	35	8	8	4	0	4	80	12	25
2018	Information technology	66	12	5	5	11	0	0	78	16	18
2018	Policy	48	24	10	15	0	0	3	74	16	48
2018	Project management	23	14	13	16	21	0	12	43	42	43
2018	None of the above	46	14	13	12	5	3	7	67	18	27

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	19	29	17	8	19	0	9	52	29	11
2020	Administration and operations	15	12	15	24	26	3	6	29	55	34
2020	Human resources	17	25	12	12	34	0	0	42	46	24
2020	Financial management	10	21	11	32	26	0	0	31	58	19
2020	Information technology	29	10	10	0	30	10	10	49	38	10
2020	Policy	22	22	9	33	11	3	0	45	46	36
2020	Project management	15	15	15	15	40	0	0	30	55	20
2020	None of the above	13	6	12	31	32	0	6	20	67	16

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	19	29	17	8	19	9	0	52	29	11
2020	Administration and operations	9	12	15	38	26	0	0	20	64	34
2020	Human resources	8	21	9	4	55	0	4	30	61	24
2020	Financial management	10	5	11	27	32	0	16	18	69	19
2020	Information technology	19	10	10	0	30	10	20	42	43	10
2020	Policy	8	16	17	22	34	3	0	25	58	36
2020	Project management	15	10	15	25	35	0	0	25	60	20
2020	None of the above	7	0	13	39	41	0	0	7	80	15

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results by Theme for Infrastructure Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 4. I get the training I need to do my job.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 37. I feel that change is managed well in my department or agency.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 49. Overall, my department or agency treats me with respect.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 1. I have the tools, technology and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Question 58h. What action(s) did you take to address the harassment you experienced? Other.