2020 Public Service Employee Survey Results by Theme for Infrastructure Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - FI

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 38 44 9 6 3 0 0 81 9 32
2020 FI-03 39 39 6 11 6 0 0 78 17 18
2019 FI 55 32 3 8 3 0 0 87 11 38
2019 FI-03 64 21 7 7 0 0 0 86 7 14
2018 FI 40 35 10 10 5 0 0 75 15 20
2017 FI 57 34 0 5 5 0 0 91 9 21
2014 FI 44 56 0 0 0 0 0 100 0 18

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 35 44 12 3 6 0 0 79 9 34
2020 FI-03 39 39 11 0 11 0 0 78 11 18
2019 FI 39 42 3 8 8 0 0 82 16 38
2019 FI-03 50 36 0 7 7 0 0 86 14 14
2018 FI 20 55 10 5 10 0 0 75 15 20
2017 FI 50 41 0 9 0 0 0 91 9 20

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 56 29 6 6 3 0 0 85 9 34
2020 FI-03 56 22 6 11 6 0 0 78 17 18
2019 FI 47 39 8 3 3 0 0 87 5 38
2019 FI-03 64 29 7 0 0 0 0 93 0 14
2018 FI 55 25 5 15 0 0 0 80 15 20
2017 FI 66 30 0 0 5 0 0 95 5 21
2014 FI 61 39 0 0 0 0 0 100 0 18

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 35 47 9 3 6 0 0 82 9 34
2020 FI-03 33 44 6 6 11 0 0 78 17 18
2019 FI 61 26 3 8 3 0 0 87 11 38
2019 FI-03 64 21 0 14 0 0 0 86 14 14
2018 FI 40 30 10 10 10 0 0 70 20 20
2017 FI 57 34 5 0 5 0 0 91 5 21
2014 FI 44 50 6 0 0 0 0 94 0 18

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 42 24 15 9 6 3 0 69 16 33
2020 FI-03 47 12 12 12 12 6 0 63 25 17
2019 FI 37 50 5 8 0 0 0 87 8 38
2019 FI-03 36 50 0 14 0 0 0 86 14 14
2018 FI 40 25 20 0 10 5 0 68 11 20
2017 FI 63 23 5 5 5 0 0 86 9 21
2014 FI 45 55 0 0 0 0 0 100 0 18

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 42 21 18 9 6 3 0 66 16 33
2020 FI-03 47 12 12 12 12 6 0 63 25 17
2019 FI 39 47 5 5 3 0 0 87 8 38
2019 FI-03 36 50 0 7 7 0 0 86 14 14
2018 FI 47 21 16 0 11 5 0 72 11 19
2017 FI 57 30 9 5 0 0 0 86 5 21
2014 FI 39 61 0 0 0 0 0 100 0 18

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 36 24 15 12 6 6 0 65 19 33
2020 FI-03 35 24 12 12 12 6 0 63 25 17
2019 FI 45 34 3 11 3 3 3 83 14 38
2019 FI-03 50 29 0 14 7 0 0 79 21 14
2018 FI 35 25 10 10 10 10 0 67 22 20
2017 FI 51 26 9 9 0 5 0 81 9 21
2014 FI 50 39 11 0 0 0 0 89 0 18
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 68 21 9 3 0 0 0 88 3 34
2020 FI-03 78 17 0 6 0 0 0 94 6 18
2019 FI 63 24 11 0 3 0 0 87 3 38
2019 FI-03 57 21 21 0 0 0 0 79 0 14

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 59 32 3 6 0 0 0 91 6 34
2020 FI-03 61 33 0 6 0 0 0 94 6 18
2019 FI 55 32 8 3 3 0 0 87 5 38
2019 FI-03 57 36 0 7 0 0 0 93 7 14
2018 FI 35 35 20 0 10 0 0 70 10 20
2017 FI 56 40 5 0 0 0 0 95 0 21
2014 FI 78 22 0 0 0 0 0 100 0 18

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 59 32 3 6 0 0 0 91 6 34
2020 FI-03 50 44 6 0 0 0 0 94 0 18
2019 FI 50 34 8 8 0 0 0 84 8 38
2019 FI-03 43 36 7 14 0 0 0 79 14 14
2018 FI 40 25 15 0 20 0 0 65 20 20
2017 FI 69 26 5 0 0 0 0 95 0 21
2014 FI 83 11 0 6 0 0 0 94 6 18

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 32 41 12 6 3 6 0 78 9 34
2020 FI-03 33 39 11 6 6 6 0 76 12 18
2019 FI 34 47 5 8 3 3 0 84 11 38
2019 FI-03 29 50 7 7 0 7 0 85 8 14
2018 FI 50 20 10 5 10 5 0 74 16 20
2017 FI 33 44 9 9 0 5 0 81 10 21
2014 FI 39 45 6 11 0 0 0 83 11 18

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 38 35 15 6 6 0 0 74 12 34
2020 FI-03 33 33 22 0 11 0 0 67 11 18
2019 FI 43 35 8 14 0 0 0 78 14 37
2019 FI-03 36 43 7 14 0 0 0 79 14 14
2018 FI 45 25 10 0 15 5 0 74 16 20
2017 FI 35 37 18 9 0 0 0 72 9 21
2014 FI 39 33 17 11 0 0 0 72 11 18

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 30 30 21 9 6 3 0 63 16 33
2020 FI-03 28 33 22 0 11 6 0 65 12 18
2019 FI 34 34 11 13 3 5 0 72 17 38
2019 FI-03 36 21 14 21 0 7 0 62 23 14
2018 FI 30 30 20 0 15 5 0 63 16 20
2017 FI 19 53 14 14 0 0 0 72 14 21
2014 FI 28 50 17 6 0 0 0 78 6 18

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 24 47 12 9 9 0 0 71 18 34
2020 FI-03 22 44 11 11 11 0 0 67 22 18
2019 FI 21 50 13 8 5 3 0 73 14 38
2019 FI-03 21 57 7 7 7 0 0 79 14 14
2018 FI 15 40 15 15 10 5 0 58 26 20
2017 FI 28 39 5 28 0 0 0 68 28 21
2014 FI 33 39 17 6 6 0 0 72 11 18
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 35 47 6 9 3 0 0 82 12 34
2020 FI-03 39 39 6 11 6 0 0 78 17 18
2019 FI 32 37 5 18 8 0 0 68 26 38
2019 FI-03 29 29 7 21 14 0 0 57 36 14
2018 FI 25 30 20 15 10 0 0 55 25 20
2017 FI 28 44 18 9 0 0 0 72 9 21
2014 FI 55 39 0 6 0 0 0 94 6 18

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 29 32 15 18 6 0 0 62 24 34
2020 FI-03 22 33 11 22 11 0 0 56 33 18
2019 FI 35 35 8 19 3 0 0 70 22 37
2019 FI-03 36 21 14 29 0 0 0 57 29 14
2018 FI 10 45 15 15 15 0 0 55 30 20
2017 FI 42 28 16 14 0 0 0 70 14 21

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 44 38 15 3 0 0 0 82 3 34
2020 FI-03 56 33 11 0 0 0 0 89 0 18
2019 FI 55 21 8 13 3 0 0 76 16 38
2019 FI-03 50 36 0 14 0 0 0 86 14 14
2018 FI 40 20 15 5 20 0 0 60 25 20
2017 FI 51 37 11 0 0 0 0 89 0 21
2014 FI 72 28 0 0 0 0 0 100 0 18

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 35 26 15 9 9 3 3 66 19 34
2020 FI-03 28 33 0 17 17 6 0 65 35 18
2019 FI 32 29 8 18 11 0 3 62 30 38
2019 FI-03 36 21 14 21 7 0 0 57 29 14
2018 FI 25 45 5 5 15 5 0 74 21 20
2017 FI 37 38 16 9 0 0 0 75 9 21
2014 FI 61 33 6 0 0 0 0 94 0 18

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 68 18 12 0 0 0 3 88 0 34
2020 FI-03 83 6 6 0 0 0 6 94 0 18

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 36 36 21 3 0 3 0 75 3 33
2020 FI-03 39 39 11 6 0 6 0 82 6 18
2019 FI 39 42 16 3 0 0 0 82 3 38
2019 FI-03 36 43 14 7 0 0 0 79 7 14
2018 FI 20 40 20 5 10 5 0 63 16 20
2017 FI 58 28 5 9 0 0 0 86 9 21
2014 FI 67 22 0 11 0 0 0 89 11 18

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 44 24 24 3 3 3 0 70 6 34
2020 FI-03 39 28 22 0 6 6 0 71 6 18
2019 FI 39 39 11 5 0 3 3 83 6 38
2019 FI-03 50 29 7 14 0 0 0 79 14 14
2018 FI 25 50 10 0 15 0 0 75 15 20
2017 FI 33 20 24 14 5 5 0 56 19 21
2014 FI 44 22 6 11 17 0 0 67 28 18

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 56 24 3 9 9 0 0 79 18 34
2020 FI-03 61 28 0 6 6 0 0 89 11 18
2019 FI 63 13 16 8 0 0 0 76 8 38
2019 FI-03 71 14 14 0 0 0 0 86 0 14

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 68 21 6 3 3 0 0 88 6 34
2020 FI-03 72 17 0 6 6 0 0 89 11 18
2019 FI 58 32 8 3 0 0 0 89 3 38
2019 FI-03 64 21 7 7 0 0 0 86 7 14

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 85 12 0 0 0 3 0 100 0 34
2020 FI-03 83 11 0 0 0 6 0 100 0 18
2019 FI 82 8 8 0 0 0 3 92 0 38
2019 FI-03 86 7 7 0 0 0 0 93 0 14

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 94 3 3 0 0 0 0 97 0 34
2020 FI-03 100 0 0 0 0 0 0 100 0 18
2019 FI 79 8 5 0 0 3 5 94 0 38
2019 FI-03 86 7 0 0 0 0 7 100 0 14

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 44 41 6 3 6 0 0 85 9 34
2020 FI-03 44 39 0 6 11 0 0 83 17 18
2019 FI 34 39 11 5 8 0 3 76 14 38
2019 FI-03 29 50 7 14 0 0 0 79 14 14
2018 FI 35 35 20 0 10 0 0 70 10 20
2017 FI 55 31 9 5 0 0 0 86 5 21
2014 FI 50 45 6 0 0 0 0 94 0 18

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 53 29 12 3 3 0 0 82 6 34
2020 FI-03 56 22 11 6 6 0 0 78 11 18
2019 FI 42 37 11 5 5 0 0 79 11 38
2019 FI-03 50 36 7 7 0 0 0 86 7 14
2018 FI 35 25 15 15 10 0 0 60 25 20
2017 FI 51 35 9 5 0 0 0 86 5 21
2014 FI 50 50 0 0 0 0 0 100 0 18

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 29 32 18 15 6 0 0 62 21 34
2020 FI-03 28 22 28 11 11 0 0 50 22 18
2019 FI 43 32 8 14 3 0 0 76 16 37
2019 FI-03 38 31 8 23 0 0 0 69 23 13
2018 FI 30 20 25 10 15 0 0 50 25 20
2017 FI 51 36 5 9 0 0 0 86 9 21
2014 FI 59 41 0 0 0 0 0 100 0 17

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 41 35 18 6 0 0 0 76 6 34
2020 FI-03 39 39 17 6 0 0 0 78 6 18
2019 FI 35 46 16 0 3 0 0 81 3 37
2019 FI-03 31 38 23 0 8 0 0 69 8 13
2018 FI 20 45 25 0 10 0 0 65 10 20
2017 FI 42 40 5 9 0 4 0 86 10 21

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 39 18 9 24 9 0 0 58 33 33
2020 FI-03 39 17 11 17 17 0 0 56 33 18
2019 FI 50 16 16 11 5 0 3 68 16 38
2019 FI-03 36 29 21 7 0 0 7 69 8 14
2018 FI 26 37 21 11 5 0 0 63 16 19
2017 FI 60 26 0 14 0 0 0 86 14 21
2014 FI 56 39 0 6 0 0 0 94 6 18

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 21 15 29 18 18 0 0 35 35 34
2020 FI-03 6 22 33 22 17 0 0 28 39 18
2019 FI 24 26 26 16 8 0 0 50 24 38
2019 FI-03 14 36 29 14 7 0 0 50 21 14
2018 FI 5 20 40 15 20 0 0 25 35 20
2017 FI 19 63 14 0 0 5 0 86 0 21
2014 FI 50 22 6 22 0 0 0 72 22 18

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 FI 53 47 34
2020 FI-03 50 50 18

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 82 9 6 0 0 0 3 94 0 34
2020 FI-03 72 11 11 0 0 0 6 88 0 18

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 FI 38 24 38 34
2020 FI-03 50 39 11 18
2019 FI 45 34 21 38
2019 FI-03 43 36 21 14
2018 FI 60 25 15 20
2017 FI 55 30 15 21
2014 FI 45 28 28 18

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 FI 8 38 54 0 0 0 13
2019 FI 12 59 24 0 0 6 17
2018 FI 0 50 25 0 17 8 12
2017 FI 8 59 17 8 0 8 12
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 56 38 0 3 3 0 0 94 6 34
2020 FI-03 50 39 0 6 6 0 0 89 11 18
2019 FI 50 37 5 5 3 0 0 87 8 38
2019 FI-03 57 29 7 7 0 0 0 86 7 14
2018 FI 50 45 0 5 0 0 0 95 5 20
2017 FI 66 23 11 0 0 0 0 89 0 21
2014 FI 67 33 0 0 0 0 0 100 0 18

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 26 50 12 9 3 0 0 76 12 34
2020 FI-03 28 50 6 11 6 0 0 78 17 18
2019 FI 24 58 8 8 0 3 0 84 8 38
2019 FI-03 36 43 7 14 0 0 0 79 14 14
2018 FI 25 45 15 5 5 5 0 74 11 20
2017 FI 38 49 9 5 0 0 0 86 5 21
2014 FI 44 50 6 0 0 0 0 94 0 18

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 26 41 24 6 3 0 0 9 68 34
2020 FI-03 28 44 28 0 0 0 0 0 72 18
2019 FI 13 29 21 26 8 0 3 35 43 38
2019 FI-03 21 21 29 21 0 0 7 23 46 14
2018 FI 15 40 30 10 5 0 0 15 55 20
2017 FI 0 18 40 24 5 5 9 33 21 21
2014 FI 6 6 56 22 6 0 6 29 12 18

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 24 18 26 18 12 3 0 30 42 34
2020 FI-03 22 28 22 22 0 6 0 24 53 18
2019 FI 13 26 26 16 16 0 3 32 41 38
2019 FI-03 14 36 21 14 7 0 7 23 54 14
2018 FI 20 35 25 10 5 5 0 16 58 20
2017 FI 4 28 34 29 0 0 5 31 34 21
2014 FI 11 6 44 28 6 0 6 35 18 18

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 9 26 44 12 6 3 0 18 36 34
2020 FI-03 17 22 56 0 0 6 0 0 41 18
2019 FI 5 13 39 29 11 0 3 41 19 38
2019 FI-03 7 0 57 29 0 0 7 31 8 14
2018 FI 5 10 45 30 5 5 0 37 16 20
2017 FI 0 16 47 28 5 0 4 35 17 21
2014 FI 6 22 50 11 6 0 6 18 29 18

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 38 24 26 6 6 0 0 12 62 34
2020 FI-03 44 33 22 0 0 0 0 0 78 18
2019 FI 13 21 34 16 13 0 3 30 35 38
2019 FI-03 14 21 43 7 7 0 7 15 38 14
2018 FI 20 35 10 30 0 5 0 32 58 20
2017 FI 5 18 40 28 5 0 4 34 24 21
2014 FI 17 0 39 28 17 0 0 45 17 18

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 29 32 24 9 3 3 0 12 64 34
2020 FI-03 33 33 17 11 0 6 0 12 71 18
2019 FI 11 26 32 18 8 0 5 28 39 38
2019 FI-03 14 29 29 14 7 0 7 23 46 14
2018 FI 30 50 15 5 0 0 0 5 80 20
2017 FI 9 18 45 18 0 5 4 20 30 21
2014 FI 22 11 33 22 11 0 0 33 33 18

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 24 18 27 24 3 3 0 28 44 33
2020 FI-03 35 12 29 18 0 6 0 19 50 17
2019 FI 16 26 21 24 5 3 5 31 46 38
2019 FI-03 21 29 14 21 7 0 7 31 54 14
2018 FI 40 40 10 5 0 0 5 5 84 20
2017 FI 23 53 19 5 0 0 0 5 76 21
2014 FI 6 28 22 28 11 6 0 41 35 18

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 3 26 47 15 6 3 0 21 30 34
2020 FI-03 6 22 50 11 6 6 0 18 29 18
2019 FI 5 13 42 26 8 0 5 36 19 38
2019 FI-03 0 7 57 21 7 0 7 31 8 14
2018 FI 15 20 35 20 5 5 0 26 37 20
2017 FI 0 20 33 28 9 5 4 41 23 21
2014 FI 6 17 56 17 6 0 0 22 22 18

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 6 6 39 36 12 0 0 48 12 33
2020 FI-03 6 6 41 41 6 0 0 47 12 17
2019 FI 8 13 11 32 34 0 3 68 22 38
2019 FI-03 7 7 14 36 29 0 7 69 15 14

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 15 45 18 15 6 0 0 61 21 33
2020 FI-03 17 50 17 6 11 0 0 67 17 18
2019 FI 24 37 24 11 5 0 0 61 16 38
2019 FI-03 29 29 14 21 7 0 0 57 29 14

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 76 9 6 6 3 0 0 85 9 34
2020 FI-03 83 6 0 6 6 0 0 89 11 18
2019 FI 58 37 5 0 0 0 0 95 0 38
2019 FI-03 64 36 0 0 0 0 0 100 0 14
2018 FI 40 35 5 5 15 0 0 75 20 20
2017 FI 60 36 0 5 0 0 0 95 5 21
2014 FI 72 22 6 0 0 0 0 94 0 18

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 71 21 9 0 0 0 0 91 0 34
2020 FI-03 78 11 11 0 0 0 0 89 0 18
2019 FI 58 32 8 3 0 0 0 89 3 38
2019 FI-03 64 29 7 0 0 0 0 93 0 14
2018 FI 55 35 0 5 5 0 0 90 10 20
2017 FI 52 38 5 5 0 0 0 91 5 21
2014 FI 78 17 6 0 0 0 0 94 0 18

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 73 15 9 3 0 0 0 88 3 33
2020 FI-03 82 6 6 6 0 0 0 88 6 17
2019 FI 57 32 5 5 0 0 0 89 5 37
2019 FI-03 50 36 7 7 0 0 0 86 7 14
2018 FI 30 45 5 10 10 0 0 75 20 20

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 47 32 9 9 0 3 0 82 9 34
2020 FI-03 44 33 6 11 0 6 0 82 12 18
2019 FI 39 53 5 3 0 0 0 92 3 38
2019 FI-03 36 57 0 7 0 0 0 93 7 14
2018 FI 35 40 5 5 5 10 0 83 11 20
2017 FI 47 44 9 0 0 0 0 91 0 21
2014 FI 67 33 0 0 0 0 0 100 0 18

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 47 29 6 3 3 12 0 87 7 34
2020 FI-03 44 28 6 0 6 17 0 87 7 18
2019 FI 42 42 16 0 0 0 0 84 0 38
2019 FI-03 43 36 21 0 0 0 0 79 0 14
2018 FI 37 47 5 0 0 11 0 94 0 19
2017 FI 49 33 5 0 0 9 4 95 0 21
2014 FI 78 22 0 0 0 0 0 100 0 18

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 55 36 6 0 3 0 0 91 3 33
2020 FI-03 59 29 6 0 6 0 0 88 6 17
2019 FI 47 50 3 0 0 0 0 97 0 38
2019 FI-03 57 43 0 0 0 0 0 100 0 14
2018 FI 40 40 0 10 5 5 0 84 16 20
2017 FI 56 35 9 0 0 0 0 91 0 21
2014 FI 72 22 6 0 0 0 0 94 0 18

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 59 18 9 3 0 12 0 87 3 34
2020 FI-03 56 11 6 6 0 22 0 86 7 18

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 39 33 12 3 0 12 0 83 3 33
2020 FI-03 39 33 6 6 0 17 0 87 7 18

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 55 15 15 0 0 12 3 82 0 33
2020 FI-03 53 12 12 0 0 24 0 85 0 17

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 47 21 15 0 6 6 6 77 7 34
2020 FI-03 50 28 0 0 11 6 6 88 13 18
2019 FI 39 29 11 5 0 11 5 81 6 38
2019 FI-03 57 21 7 0 0 7 7 92 0 14
2018 FI 15 30 20 10 10 10 5 53 24 20
2017 FI 37 36 9 5 0 0 14 84 5 21
2014 FI 61 22 6 11 0 0 0 83 11 18

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 32 38 12 12 6 0 0 71 18 34
2020 FI-03 28 56 11 0 6 0 0 83 6 18
2019 FI 34 37 16 5 3 3 3 75 8 38
2019 FI-03 36 36 21 0 0 0 7 77 0 14
2018 FI 20 35 5 15 15 5 5 61 33 20
2017 FI 48 25 5 14 5 0 5 76 19 21
2014 FI 33 45 17 0 0 0 6 82 0 18

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 24 44 26 0 3 3 0 70 3 34
2020 FI-03 22 56 17 0 6 0 0 78 6 18
2019 FI 30 43 22 5 0 0 0 73 5 37
2019 FI-03 29 43 21 7 0 0 0 71 7 14
2018 FI 35 15 40 0 5 5 0 53 5 20

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 29 24 15 3 9 21 0 67 15 34
2020 FI-03 22 28 11 0 11 28 0 69 15 18
2019 FI 24 32 16 8 5 5 11 66 16 38
2019 FI-03 21 36 7 14 0 7 14 73 18 14
2018 FI 20 25 20 10 10 10 5 53 24 20
2017 FI 19 33 16 0 5 23 5 72 6 21
2014 FI 17 17 17 33 6 11 0 37 44 18

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 55 36 0 9 0 0 0 91 9 33
2020 FI-03 50 33 0 17 0 0 0 83 17 18

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 53 38 3 6 0 0 0 91 6 34
2020 FI-03 50 33 6 11 0 0 0 83 11 18
2019 FI 45 26 8 16 5 0 0 71 21 38
2019 FI-03 36 36 0 21 7 0 0 71 29 14
2017 FI 48 47 0 5 0 0 0 95 5 21
2014 FI 56 28 17 0 0 0 0 83 0 18

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 61 27 12 0 0 0 0 88 0 33
2020 FI-03 56 28 17 0 0 0 0 83 0 18
2019 FI 58 32 8 0 3 0 0 89 3 38
2019 FI-03 64 29 7 0 0 0 0 93 0 14
2017 FI 56 40 5 0 0 0 0 95 0 21
2014 FI 67 28 0 6 0 0 0 94 6 18

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 76 21 3 0 0 0 0 97 0 34
2020 FI-03 78 17 6 0 0 0 0 94 0 18
2017 FI 81 14 0 0 0 0 5 100 0 21
2014 FI 83 11 6 0 0 0 0 94 0 18

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 71 21 3 3 3 0 0 91 6 34
2020 FI-03 72 17 6 6 0 0 0 89 6 18
2019 FI 63 29 3 3 0 3 0 95 3 38
2019 FI-03 64 36 0 0 0 0 0 100 0 14

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 32 12 9 3 0 38 6 79 5 34
2020 FI-03 33 6 6 0 0 50 6 88 0 18
2019 FI 24 5 26 3 0 34 8 50 5 38
2019 FI-03 29 7 29 0 0 29 7 56 0 14
2018 FI 15 15 15 5 5 35 10 55 18 20
2017 FI 23 24 9 5 0 30 9 77 8 21
2014 FI 22 17 28 0 0 28 6 58 0 18

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 41 29 15 3 0 12 0 80 3 34
2020 FI-03 44 22 17 0 0 17 0 80 0 18
2019 FI 32 29 24 3 0 11 3 70 3 38
2019 FI-03 36 29 21 0 0 14 0 75 0 14
2018 FI 35 30 0 5 5 25 0 87 13 20
2017 FI 28 36 9 9 0 18 0 78 11 21
2014 FI 39 28 17 6 0 11 0 75 6 18

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 35 12 6 6 0 38 3 80 10 34
2020 FI-03 33 6 6 0 0 56 0 88 0 18
2019 FI 26 8 24 3 0 32 8 57 4 38
2019 FI-03 29 14 21 0 0 29 7 67 0 14
2018 FI 10 20 20 5 0 40 5 55 9 20
2017 FI 18 23 0 0 0 49 10 100 0 21
2014 FI 17 17 28 0 0 33 6 54 0 18

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 41 24 15 6 0 15 0 76 7 34
2020 FI-03 44 22 17 0 0 17 0 80 0 18
2019 FI 37 24 29 3 0 5 3 66 3 38
2019 FI-03 36 29 29 0 0 7 0 69 0 14
2018 FI 25 35 10 5 0 25 0 80 7 20
2017 FI 24 58 0 0 0 18 0 100 0 21
2014 FI 44 28 11 0 0 17 0 87 0 18

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 FI 9 91 34
2020 FI-03 6 94 18

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 FI 12 88 34
2020 FI-03 6 94 18
2019 FI 5 95 38
2019 FI-03 7 93 14

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 67 24 3 0 0 3 3 97 0 33
2020 FI-03 72 11 6 0 0 6 6 94 0 18
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 38 24 18 9 9 3 0 64 18 34
2020 FI-03 44 22 6 11 11 6 0 71 24 18

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 50 35 9 6 0 0 0 85 6 34
2020 FI-03 56 28 11 6 0 0 0 83 6 18

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 48 30 15 3 3 0 0 79 6 33
2020 FI-03 53 18 24 0 6 0 0 71 6 17

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 39 30 24 0 3 0 3 72 3 33
2020 FI-03 33 28 28 0 6 0 6 65 6 18

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 53 29 15 0 0 0 3 85 0 34
2020 FI-03 50 22 22 0 0 0 6 76 0 18

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 74 18 9 0 0 0 0 91 0 34
2020 FI-03 72 11 17 0 0 0 0 83 0 18

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 59 35 3 3 0 0 0 94 3 34
2020 FI-03 67 28 0 6 0 0 0 94 6 18

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 50 41 6 3 0 0 0 91 3 34
2020 FI-03 56 39 0 6 0 0 0 94 6 18

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 62 26 6 3 3 0 0 88 6 34
2020 FI-03 67 17 11 0 6 0 0 83 6 18

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 FI 100 0 17

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 41 29 12 12 6 0 0 71 18 17

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 38 41 15 3 0 3 0 82 3 34
2020 FI-03 50 28 11 6 0 6 0 82 6 18
2019 FI 37 39 21 0 0 3 0 78 0 38
2019 FI-03 43 21 29 0 0 7 0 69 0 14
2018 FI 20 45 20 10 0 5 0 68 11 20
2017 FI 33 58 0 0 0 9 0 100 0 21

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 53 26 12 9 0 0 0 79 9 34
2020 FI-03 61 22 6 11 0 0 0 83 11 18

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 59 24 18 0 0 0 0 82 0 34
2020 FI-03 67 22 11 0 0 0 0 89 0 18

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 24 44 15 9 6 3 0 70 15 34
2020 FI-03 28 44 6 11 6 6 0 76 18 18
2019 FI 29 45 16 11 0 0 0 74 11 38
2019 FI-03 36 36 21 7 0 0 0 71 7 14
2018 FI 21 37 11 16 11 5 0 61 28 19
2017 FI 28 53 9 5 5 0 0 82 9 21

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 41 41 6 12 0 0 0 82 12 17
2019 FI 27 18 18 9 9 0 18 56 22 11

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 50 21 9 12 9 0 0 71 21 34
2020 FI-03 44 17 11 17 11 0 0 61 28 18

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 44 26 18 6 6 0 0 71 12 34
2020 FI-03 44 33 6 6 11 0 0 78 17 18
2019 FI 29 32 18 8 13 0 0 61 21 38
2019 FI-03 29 29 21 7 14 0 0 57 21 14
2018 FI 15 25 40 10 5 0 5 42 16 20
2017 FI 16 41 14 9 15 0 5 60 26 21

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 6 9 26 32 26 0 0 15 59 34
2020 FI-03 0 6 39 28 28 0 0 6 56 18
2019 FI 13 29 16 24 18 0 0 42 42 38
2019 FI-03 14 29 21 21 14 0 0 43 36 14
2018 FI 5 5 35 35 20 0 0 10 55 20
2017 FI 9 28 40 18 5 0 0 37 23 21

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 6 15 18 32 29 0 0 21 62 34
2020 FI-03 0 6 28 33 33 0 0 6 67 18
2019 FI 24 13 26 26 11 0 0 37 37 38
2019 FI-03 21 14 29 29 7 0 0 36 36 14
2018 FI 5 15 35 30 15 0 0 20 45 20
2017 FI 18 37 31 14 0 0 0 56 14 21

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 3 21 15 24 38 0 0 24 62 34
2020 FI-03 0 22 11 33 33 0 0 22 67 18
2019 FI 16 26 24 21 11 0 3 43 32 38
2019 FI-03 21 21 21 29 7 0 0 43 36 14
2018 FI 0 15 15 55 15 0 0 15 70 20
2017 FI 18 18 25 34 5 0 0 37 38 21

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 21 24 18 21 18 0 0 44 38 34
2020 FI-03 11 28 28 6 28 0 0 39 33 18
2019 FI 29 37 18 8 5 0 3 68 14 38
2019 FI-03 36 50 7 7 0 0 0 86 7 14
2018 FI 28 28 28 17 0 0 0 56 17 18
2017 FI 28 42 20 0 0 0 9 77 0 21

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 21 12 18 29 21 0 0 32 50 34
2020 FI-03 11 22 33 11 22 0 0 33 33 18
2019 FI 39 21 16 16 8 0 0 61 24 38
2019 FI-03 50 21 14 14 0 0 0 71 14 14
2018 FI 35 10 30 25 0 0 0 45 25 20
2017 FI 28 30 37 0 5 0 0 58 5 21

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 32 12 24 12 15 0 6 47 28 34
2020 FI-03 33 6 28 11 11 0 11 44 25 18

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 29 35 26 9 0 0 0 65 9 34
2020 FI-03 33 28 33 6 0 0 0 61 6 18
2019 FI 45 29 24 0 3 0 0 74 3 38
2019 FI-03 50 29 21 0 0 0 0 79 0 14
2018 FI 15 40 40 5 0 0 0 55 5 20
2017 FI 23 50 9 4 5 5 5 80 10 21

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 12 15 29 32 12 0 0 26 44 34
2020 FI-03 11 11 28 39 11 0 0 22 50 18
2019 FI 37 13 34 13 3 0 0 50 16 38
2019 FI-03 36 14 36 14 0 0 0 50 14 14
2018 FI 5 15 50 20 10 0 0 20 30 20
2017 FI 32 28 31 0 0 0 9 66 0 21

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 24 21 29 18 9 0 0 44 26 34
2020 FI-03 28 17 28 17 11 0 0 44 28 18
2019 FI 29 21 26 18 5 0 0 50 24 38
2019 FI-03 36 14 29 14 7 0 0 50 21 14
2018 FI 15 25 20 35 5 0 0 40 40 20
2017 FI 32 34 18 16 0 0 0 66 16 21

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 38 38 15 3 6 0 0 76 9 34
2020 FI-03 50 33 6 6 6 0 0 83 11 18
2019 FI 34 24 29 11 3 0 0 58 13 38
2019 FI-03 36 14 29 21 0 0 0 50 21 14

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 24 44 15 15 3 0 0 68 18 34
2020 FI-03 22 39 22 11 6 0 0 61 17 18

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 32 21 32 12 3 0 0 53 15 34
2020 FI-03 22 22 39 11 6 0 0 44 17 18
2019 FI 39 34 21 5 0 0 0 74 5 38
2019 FI-03 50 29 14 7 0 0 0 79 7 14
2018 FI 20 40 35 0 5 0 0 60 5 20
2017 FI 27 38 30 0 0 0 5 69 0 21

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 62 24 12 3 0 0 0 85 3 34
2020 FI-03 78 11 6 6 0 0 0 89 6 18
2019 FI 47 16 34 0 3 0 0 63 3 38
2019 FI-03 57 14 21 0 7 0 0 71 7 14
2018 FI 50 40 0 5 5 0 0 90 10 20
2017 FI 62 19 15 0 0 0 5 85 0 21

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 47 29 15 9 0 0 0 76 9 34
2020 FI-03 33 44 11 11 0 0 0 78 11 18

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 85 12 3 0 0 0 0 97 0 33
2020 FI-03 82 18 0 0 0 0 0 100 0 17
2019 FI 68 14 14 3 0 3 0 83 3 37
2019 FI-03 71 14 7 7 0 0 0 86 7 14
2018 FI 90 5 0 5 0 0 0 95 5 20

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 85 6 6 3 0 0 0 91 3 34
2020 FI-03 89 11 0 0 0 0 0 100 0 18
2019 FI 87 11 3 0 0 0 0 97 0 38
2019 FI-03 100 0 0 0 0 0 0 100 0 14
2018 FI 80 5 5 10 0 0 0 85 10 20
2017 FI 82 9 5 0 0 0 5 95 0 21

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 82 9 6 3 0 0 0 91 3 34
2020 FI-03 89 6 0 6 0 0 0 94 6 18
2019 FI 61 26 11 3 0 0 0 87 3 38
2019 FI-03 71 21 7 0 0 0 0 93 0 14
2018 FI 65 20 10 5 0 0 0 85 5 20
2017 FI 59 28 9 0 0 0 5 90 0 21

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 71 21 3 6 0 0 0 91 6 34
2020 FI-03 78 17 0 6 0 0 0 94 6 18
2019 FI 68 16 11 3 3 0 0 84 5 38
2019 FI-03 79 7 14 0 0 0 0 86 0 14
2018 FI 65 10 10 5 10 0 0 75 15 20
2017 FI 82 9 5 0 0 0 5 95 0 21

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 76 6 6 0 0 0 12 93 0 34
2020 FI-03 78 6 6 0 0 0 11 94 0 18
2019 FI 59 14 3 3 0 0 22 93 3 37
2019 FI-03 54 8 0 8 0 0 31 89 11 13
2018 FI 60 15 0 5 0 0 20 94 6 20
2017 FI 67 14 5 0 0 0 14 94 0 21

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 79 15 6 0 0 0 0 94 0 34
2020 FI-03 89 11 0 0 0 0 0 100 0 18
2019 FI 74 18 3 0 0 0 5 97 0 38
2019 FI-03 86 14 0 0 0 0 0 100 0 14
2018 FI 75 15 5 0 0 0 5 95 0 20
2017 FI 82 14 0 0 0 0 5 100 0 21

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 94 3 3 0 0 0 0 97 0 34
2020 FI-03 100 0 0 0 0 0 0 100 0 18
2019 FI 87 11 3 0 0 0 0 97 0 38
2019 FI-03 100 0 0 0 0 0 0 100 0 14
2018 FI 80 10 5 0 5 0 0 90 5 20
2017 FI 91 0 0 0 0 0 9 100 0 21

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 50 35 9 3 3 0 0 85 6 34
2020 FI-03 44 44 6 6 0 0 0 89 6 18
2019 FI 61 34 5 0 0 0 0 95 0 38
2019 FI-03 79 21 0 0 0 0 0 100 0 14
2018 FI 70 15 15 0 0 0 0 85 0 20
2017 FI 49 28 18 0 0 0 5 81 0 21

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 29 26 26 12 6 0 0 56 18 34
2020 FI-03 28 33 22 11 6 0 0 61 17 18

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 6 18 41 32 3 0 0 24 35 34
2020 FI-03 6 17 39 33 6 0 0 22 39 18
2019 FI 18 32 34 16 0 0 0 50 16 38
2019 FI-03 21 29 43 7 0 0 0 50 7 14
2018 FI 5 20 45 30 0 0 0 25 30 20
2017 FI 9 28 49 9 5 0 0 38 14 21

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 18 47 15 12 9 0 0 21 65 34
2020 FI-03 11 56 11 11 11 0 0 22 67 18
2019 FI 8 18 42 21 11 0 0 32 26 38
2019 FI-03 7 21 50 7 14 0 0 21 29 14
2018 FI 5 35 55 0 5 0 0 5 40 20
2017 FI 14 18 34 20 9 5 0 31 34 21
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 56 35 9 0 39 61 34
2020 FI-03 61 33 6 0 35 65 18

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 FI 21 79 19
2020 FI-03 27 73 11

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 38 24 12 15 9 0 3 64 24 34
2020 FI-03 39 22 11 11 17 0 0 61 28 18
2019 FI 49 14 16 8 11 0 3 64 19 37
2019 FI-03 50 7 21 14 7 0 0 57 21 14
2018 FI 40 25 15 10 5 0 5 68 16 20

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 11 26 11 26 26 0 0 37 53 19
2020 FI-03 18 18 9 18 36 0 0 36 55 11

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 FI 5 11 11 26 32 0 16 19 69 19
2020 FI-03 0 18 18 18 45 0 0 18 64 11
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