2020 Public Service Employee Survey Results by Theme for Infrastructure Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 28 13 11 0 0 0 75 11 28
2020 Non-shift worker 38 41 11 8 3 0 0 79 10 518
2019 Shift worker 49 34 8 4 4 0 0 84 8 24
2019 Non-shift worker 40 40 8 8 4 0 0 80 12 469
2018 Shift worker 40 49 0 11 0 0 0 89 11 16
2018 Non-shift worker 35 39 11 9 7 0 0 74 16 296

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 26 14 7 4 0 0 75 11 28
2020 Non-shift worker 42 37 9 7 4 0 0 80 11 524
2019 Shift worker 42 42 8 4 4 0 0 83 8 24
2019 Non-shift worker 42 36 9 8 5 0 0 79 12 471
2018 Shift worker 51 42 7 0 0 0 0 93 0 16
2018 Non-shift worker 34 35 11 14 6 0 0 69 20 299

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 36 14 4 0 0 0 82 4 28
2020 Non-shift worker 51 33 12 3 1 0 0 84 4 520
2019 Shift worker 46 29 21 4 0 0 0 75 4 24
2019 Non-shift worker 51 35 9 3 2 0 0 86 5 469
2018 Shift worker 64 36 0 0 0 0 0 100 0 16
2018 Non-shift worker 48 33 11 4 3 0 0 82 8 297

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 34 11 4 0 0 0 85 4 27
2020 Non-shift worker 44 36 12 5 2 0 0 80 8 521
2019 Shift worker 54 29 4 12 0 0 0 83 12 24
2019 Non-shift worker 47 36 8 5 4 0 0 83 9 471
2018 Shift worker 53 47 0 0 0 0 0 100 0 16
2018 Non-shift worker 37 35 13 10 5 0 0 72 15 299

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 18 7 4 4 0 0 85 8 28
2020 Non-shift worker 45 28 14 9 3 1 0 74 12 522
2019 Shift worker 58 34 4 0 4 0 0 92 4 24
2019 Non-shift worker 41 33 12 8 5 1 0 74 14 473
2018 Shift worker 54 27 19 0 0 0 0 81 0 16
2018 Non-shift worker 29 33 20 9 7 1 0 63 17 300

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 22 4 4 4 0 0 89 8 28
2020 Non-shift worker 43 32 15 7 3 0 0 75 10 520
2019 Shift worker 58 29 4 4 4 0 0 87 8 24
2019 Non-shift worker 43 34 11 8 4 0 0 77 12 469
2018 Shift worker 73 7 19 0 0 0 0 81 0 16
2018 Non-shift worker 30 34 18 10 6 1 0 65 16 297

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 29 10 4 8 0 0 79 11 28
2020 Non-shift worker 37 23 19 11 6 3 1 63 18 523
2019 Shift worker 54 21 13 0 8 4 0 78 9 24
2019 Non-shift worker 36 26 15 10 10 3 0 64 20 471
2018 Shift worker 62 6 21 6 0 5 0 72 6 16
2018 Non-shift worker 25 25 18 17 12 2 0 51 30 299
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 18 28 0 0 0 10 69 0 28
2020 Non-shift worker 59 25 10 2 1 1 2 86 3 522
2019 Shift worker 63 21 8 0 4 0 4 87 5 24
2019 Non-shift worker 62 22 11 2 1 1 1 86 3 473

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 29 14 0 0 0 0 86 0 28
2020 Non-shift worker 54 32 6 5 2 1 0 87 7 521
2019 Shift worker 71 25 0 0 0 4 0 100 0 24
2019 Non-shift worker 55 25 10 6 4 1 0 81 9 472
2018 Shift worker 65 21 8 0 7 0 0 85 7 15
2018 Non-shift worker 44 31 10 8 5 1 1 76 14 299

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 15 10 0 4 0 0 86 4 28
2020 Non-shift worker 58 28 7 4 2 0 0 87 7 525
2019 Shift worker 67 25 4 0 4 0 0 92 4 24
2019 Non-shift worker 56 27 9 5 3 1 0 83 8 472
2018 Shift worker 79 7 0 0 14 0 0 86 14 16
2018 Non-shift worker 47 26 9 8 8 1 1 75 16 300

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 22 4 0 4 4 0 92 4 28
2020 Non-shift worker 39 34 13 5 2 7 0 79 7 525
2019 Shift worker 62 25 4 0 4 4 0 91 4 24
2019 Non-shift worker 40 37 11 6 2 4 0 80 9 470
2018 Shift worker 63 19 5 0 0 13 0 94 0 16
2018 Non-shift worker 31 35 15 11 3 5 0 70 15 298

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 32 4 0 4 4 0 92 4 28
2020 Non-shift worker 35 36 15 8 3 2 0 73 11 525
2019 Shift worker 58 34 4 0 4 0 0 92 4 24
2019 Non-shift worker 37 38 11 8 4 2 0 76 12 469
2018 Shift worker 57 38 5 0 0 0 0 95 0 16
2018 Non-shift worker 29 30 18 16 5 2 0 60 22 298

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 32 4 11 0 4 4 84 12 28
2020 Non-shift worker 27 36 19 11 5 3 0 64 17 520
2019 Shift worker 58 21 13 4 4 0 0 79 8 24
2019 Non-shift worker 28 37 16 11 4 4 0 68 16 468
2018 Shift worker 57 32 11 0 0 0 0 89 0 16
2018 Non-shift worker 20 30 23 17 8 3 0 51 25 295

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 40 7 7 0 0 0 85 7 28
2020 Non-shift worker 26 41 12 13 5 2 0 69 18 524
2019 Shift worker 46 34 13 0 4 4 0 83 4 24
2019 Non-shift worker 26 41 14 11 6 2 0 68 17 470
2018 Shift worker 43 51 0 6 0 0 0 94 6 16
2018 Non-shift worker 17 39 15 19 9 1 0 57 28 298
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 39 7 0 4 0 0 89 4 28
2020 Non-shift worker 43 34 11 9 2 0 0 77 12 525
2019 Shift worker 54 38 0 4 4 0 0 92 8 24
2019 Non-shift worker 43 35 9 8 4 1 0 79 13 471
2018 Shift worker 53 33 7 6 0 0 0 86 6 16
2018 Non-shift worker 32 34 14 13 6 1 0 67 19 299

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 32 17 7 4 0 0 71 11 28
2020 Non-shift worker 34 46 8 9 3 0 0 80 12 522
2019 Shift worker 42 37 17 4 0 0 0 79 4 24
2019 Non-shift worker 34 40 10 11 3 0 0 75 15 468
2018 Shift worker 45 48 6 0 0 0 0 94 0 16
2018 Non-shift worker 24 42 13 14 7 0 0 66 21 299

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 25 14 0 4 0 0 82 4 28
2020 Non-shift worker 50 33 10 4 3 0 0 83 7 522
2019 Shift worker 71 20 4 4 0 0 0 92 4 24
2019 Non-shift worker 49 29 8 8 4 2 1 80 12 473
2018 Shift worker 79 7 7 0 6 0 0 86 6 16
2018 Non-shift worker 38 31 11 11 7 1 0 70 19 300

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 26 11 0 0 0 3 88 0 27
2020 Non-shift worker 35 40 13 9 2 0 1 76 11 524
2019 Shift worker 33 59 8 0 0 0 0 92 0 24
2019 Non-shift worker 34 37 12 12 3 0 1 73 15 472
2018 Shift worker 57 17 13 13 0 0 0 74 13 16
2018 Non-shift worker 22 46 12 15 4 1 0 69 19 300

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 11 18 0 4 3 0 77 4 28
2020 Non-shift worker 56 24 10 5 2 2 1 83 7 523

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 29 11 0 7 0 0 82 7 28
2020 Non-shift worker 28 37 16 11 4 4 0 68 16 523
2019 Shift worker 43 35 18 0 0 4 0 81 0 23
2019 Non-shift worker 31 35 16 11 4 2 0 68 16 472
2018 Shift worker 45 29 13 13 0 0 0 74 13 16
2018 Non-shift worker 21 28 21 17 9 3 0 51 28 297

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 25 11 18 4 0 4 66 22 28
2020 Non-shift worker 26 28 16 14 9 4 3 58 25 523
2019 Shift worker 46 28 4 9 4 4 4 81 14 24
2019 Non-shift worker 28 29 13 13 11 4 2 61 25 472
2018 Shift worker 45 31 5 7 6 0 5 80 14 16
2018 Non-shift worker 19 27 15 19 15 2 2 48 36 300

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 50 8 3 0 0 0 89 3 28
2020 Non-shift worker 46 21 15 9 5 1 3 70 14 524
2019 Shift worker 54 25 13 4 0 0 4 82 5 24
2019 Non-shift worker 48 24 14 7 4 1 2 75 11 473

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 68 14 7 7 0 0 4 85 7 28
2020 Non-shift worker 50 25 14 4 3 1 3 78 8 524
2019 Shift worker 42 37 9 0 0 4 8 90 0 24
2019 Non-shift worker 53 23 13 5 2 2 2 79 7 472

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 88 4 0 0 4 0 4 96 4 26
2020 Non-shift worker 79 7 4 2 1 3 4 93 3 525
2019 Shift worker 78 9 5 0 4 0 4 91 4 23
2019 Non-shift worker 82 5 4 1 2 3 3 93 3 472

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 78 11 0 4 0 0 7 96 4 28
2020 Non-shift worker 78 9 3 2 1 1 7 94 3 523
2019 Shift worker 79 8 4 4 0 0 4 91 4 24
2019 Non-shift worker 83 5 3 1 1 2 5 94 2 469

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 22 17 11 0 0 0 72 11 28
2020 Non-shift worker 38 40 11 9 3 0 0 78 11 520
2019 Shift worker 33 54 13 0 0 0 0 87 0 24
2019 Non-shift worker 42 36 9 8 5 0 0 78 13 470
2018 Shift worker 58 28 14 0 0 0 0 86 0 16
2018 Non-shift worker 34 36 11 13 5 0 0 71 18 297

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 29 14 4 0 0 3 82 4 28
2020 Non-shift worker 41 38 12 6 2 0 0 79 8 522
2019 Shift worker 45 38 13 4 0 0 0 83 4 24
2019 Non-shift worker 43 33 11 8 4 0 0 77 12 470
2018 Shift worker 66 13 14 7 0 0 0 79 7 15
2018 Non-shift worker 34 31 17 11 7 1 0 65 18 298

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 23 15 4 0 0 0 81 4 26
2020 Non-shift worker 37 42 10 8 2 0 0 80 11 520
2019 Shift worker 37 55 8 0 0 0 0 92 0 24
2019 Non-shift worker 40 38 11 7 3 1 0 79 9 467
2018 Shift worker 45 41 7 6 0 0 0 86 6 16
2018 Non-shift worker 30 29 22 11 6 1 1 60 17 298

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 35 15 4 0 0 0 81 4 28
2020 Non-shift worker 30 45 13 8 2 2 0 77 10 523
2019 Shift worker 45 29 13 0 4 4 4 81 5 24
2019 Non-shift worker 28 44 15 7 3 3 0 74 10 471
2018 Shift worker 43 45 6 0 0 0 5 93 0 16
2018 Non-shift worker 21 39 22 10 5 2 0 62 15 300

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 29 10 7 0 0 3 82 8 28
2020 Non-shift worker 36 33 10 14 7 0 0 70 20 522
2019 Shift worker 57 38 0 0 4 0 0 96 4 24
2019 Non-shift worker 44 27 11 12 5 1 1 71 17 473
2018 Shift worker 66 6 19 8 0 0 0 73 8 16
2018 Non-shift worker 36 35 11 13 5 0 0 71 18 298

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 35 18 11 0 0 0 71 11 28
2020 Non-shift worker 22 26 25 13 13 0 0 49 26 524
2019 Shift worker 42 38 16 0 4 0 0 79 4 24
2019 Non-shift worker 28 31 21 12 8 1 0 59 20 472
2018 Shift worker 37 28 13 14 8 0 0 65 22 16
2018 Non-shift worker 24 27 23 12 13 0 0 51 25 301

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 31 69 28
2020 Non-shift worker 38 62 522

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 15 15 0 0 4 3 84 0 28
2020 Non-shift worker 52 22 8 2 1 4 12 87 4 525

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 35 15 50 28
2020 Non-shift worker 34 26 40 524
2019 Shift worker 34 37 29 24
2019 Non-shift worker 38 25 37 473
2018 Shift worker 44 12 44 16
2018 Non-shift worker 45 20 34 299

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Shift worker 0 9 22 0 49 20 10
2020 Non-shift worker 4 17 60 5 6 7 178
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 39 7 7 0 0 0 86 7 28
2020 Non-shift worker 51 37 6 5 1 0 0 88 6 521
2019 Shift worker 58 34 4 4 0 0 0 92 4 24
2019 Non-shift worker 54 33 7 4 2 0 0 88 6 469
2018 Shift worker 45 36 7 5 0 0 5 86 6 16
2018 Non-shift worker 52 38 5 4 1 0 0 90 5 298

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 29 14 4 4 0 0 78 8 28
2020 Non-shift worker 31 43 14 8 3 1 0 75 11 525
2019 Shift worker 55 37 0 8 0 0 0 92 8 24
2019 Non-shift worker 32 44 13 8 2 1 0 77 10 473
2018 Shift worker 62 30 0 7 0 0 0 93 7 16
2018 Non-shift worker 27 46 14 11 1 1 0 74 12 298

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 7 43 18 13 0 3 32 23 28
2020 Non-shift worker 16 34 31 13 6 0 0 18 51 523
2019 Shift worker 17 25 22 29 4 0 4 34 43 24
2019 Non-shift worker 13 29 33 17 6 1 1 23 43 472
2018 Shift worker 6 26 46 11 12 0 0 22 31 16
2018 Non-shift worker 14 33 31 15 5 0 1 20 48 297

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 4 28 25 28 8 3 59 9 28
2020 Non-shift worker 9 17 26 28 16 3 1 46 28 523
2019 Shift worker 4 13 30 12 24 17 0 44 20 24
2019 Non-shift worker 11 20 30 23 12 3 1 37 32 472
2018 Shift worker 6 45 12 13 19 5 0 34 54 16
2018 Non-shift worker 19 32 25 13 8 3 1 21 53 298

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 14 34 24 4 15 3 33 26 28
2020 Non-shift worker 9 20 38 21 10 2 1 32 30 521
2019 Shift worker 17 20 21 20 12 0 8 36 41 24
2019 Non-shift worker 11 21 29 24 12 1 1 37 33 472
2018 Shift worker 8 26 46 15 0 6 0 15 36 15
2018 Non-shift worker 12 22 35 18 8 3 1 28 36 298

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 18 26 28 24 0 0 52 21 28
2020 Non-shift worker 22 25 33 13 6 0 1 19 48 523
2019 Shift worker 8 8 30 41 8 4 0 52 17 24
2019 Non-shift worker 16 28 30 17 7 1 1 25 45 472
2018 Shift worker 0 26 50 18 0 0 5 19 28 16
2018 Non-shift worker 19 27 32 14 6 1 0 21 47 296

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 10 29 33 24 0 0 57 14 28
2020 Non-shift worker 20 25 26 16 11 1 1 28 46 524
2019 Shift worker 4 8 24 33 22 0 8 60 14 24
2019 Non-shift worker 14 23 29 18 11 2 2 31 39 471
2018 Shift worker 8 23 39 25 5 0 0 30 31 16
2018 Non-shift worker 22 28 26 13 6 2 2 20 52 297

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 7 30 25 20 7 7 53 12 28
2020 Non-shift worker 9 15 28 28 14 4 2 45 25 522
2019 Shift worker 13 4 13 33 25 4 8 67 19 24
2019 Non-shift worker 14 22 29 20 8 3 2 30 38 472
2018 Shift worker 43 27 7 5 5 5 6 12 79 16
2018 Non-shift worker 31 30 23 8 4 2 3 12 64 295

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 4 35 29 22 7 0 54 8 27
2020 Non-shift worker 10 19 36 21 11 1 2 33 30 520
2019 Shift worker 4 4 25 42 21 0 4 65 9 24
2019 Non-shift worker 9 20 36 21 10 2 2 32 31 471
2018 Shift worker 7 14 30 26 12 11 0 42 24 16
2018 Non-shift worker 12 29 32 17 6 2 2 24 43 297

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 10 36 25 21 4 0 48 15 28
2020 Non-shift worker 4 9 31 33 22 1 1 56 13 522
2019 Shift worker 12 0 21 37 29 0 0 66 12 24
2019 Non-shift worker 3 7 22 37 29 1 1 67 11 472

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 29 7 7 4 7 3 80 13 28
2020 Non-shift worker 21 40 16 15 5 3 0 63 20 522
2019 Shift worker 37 37 13 4 4 0 4 78 9 24
2019 Non-shift worker 19 38 20 16 5 3 0 58 21 468

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 18 11 0 4 0 0 86 4 28
2020 Non-shift worker 61 24 6 5 3 1 1 86 8 522
2019 Shift worker 50 38 9 4 0 0 0 87 4 24
2019 Non-shift worker 56 27 7 5 3 1 0 83 9 471
2018 Shift worker 73 15 5 0 6 0 0 88 6 16
2018 Non-shift worker 49 28 8 10 4 1 0 78 14 299

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 14 11 0 4 0 0 85 4 28
2020 Non-shift worker 67 25 4 3 1 0 0 93 4 518
2019 Shift worker 75 21 0 0 4 0 0 96 4 24
2019 Non-shift worker 62 26 5 4 2 0 0 89 6 471
2018 Shift worker 66 27 0 7 0 0 0 93 7 16
2018 Non-shift worker 55 31 6 6 2 0 0 86 8 297

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 25 11 0 4 0 0 86 4 28
2020 Non-shift worker 59 31 5 2 2 1 0 90 4 515
2019 Shift worker 50 37 4 0 4 0 4 91 5 24
2019 Non-shift worker 55 32 6 4 2 1 0 88 6 471
2018 Shift worker 71 15 0 7 6 0 0 86 14 16
2018 Non-shift worker 46 36 9 5 3 1 0 83 8 299

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 25 4 4 4 0 0 89 8 28
2020 Non-shift worker 41 38 12 6 1 2 0 80 7 521
2019 Shift worker 54 30 13 0 4 0 0 83 4 24
2019 Non-shift worker 38 41 10 6 2 3 0 81 9 471
2018 Shift worker 68 32 0 0 0 0 0 100 0 16
2018 Non-shift worker 38 41 11 6 2 2 0 81 8 300

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 22 11 0 7 4 0 81 8 28
2020 Non-shift worker 41 37 13 3 1 6 0 83 4 525
2019 Shift worker 67 16 8 4 0 4 0 87 4 24
2019 Non-shift worker 42 34 15 5 2 3 0 78 6 470
2018 Shift worker 51 35 8 0 0 6 0 91 0 15
2018 Non-shift worker 38 40 12 4 1 5 0 83 5 297

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 88 8 0 0 4 0 0 96 4 27
2020 Non-shift worker 57 33 6 3 1 0 0 90 4 523
2019 Shift worker 67 29 0 4 0 0 0 96 4 24
2019 Non-shift worker 53 36 6 3 2 1 0 89 5 472
2018 Shift worker 72 28 0 0 0 0 0 100 0 16
2018 Non-shift worker 44 39 8 5 3 1 0 84 8 300

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 18 7 0 7 3 3 84 8 28
2020 Non-shift worker 57 22 8 2 2 5 3 86 5 524

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 22 14 4 4 11 0 76 8 28
2020 Non-shift worker 34 32 18 4 1 9 1 74 5 523

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 30 4 0 4 7 7 91 5 27
2020 Non-shift worker 45 29 10 6 2 5 3 80 9 520

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 18 21 0 4 10 14 67 5 28
2020 Non-shift worker 37 29 13 4 3 7 6 76 9 523
2019 Shift worker 33 25 17 8 4 4 8 66 14 24
2019 Non-shift worker 35 30 14 6 5 6 5 73 12 472
2018 Shift worker 43 25 13 6 0 6 7 78 7 16
2018 Non-shift worker 25 33 14 10 5 6 6 67 17 300

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 18 14 0 7 7 11 74 9 28
2020 Non-shift worker 34 33 15 9 5 3 2 71 14 524
2019 Shift worker 42 25 17 4 4 8 0 73 9 24
2019 Non-shift worker 34 33 14 10 4 3 2 71 15 472
2018 Shift worker 43 25 11 21 0 0 0 68 21 16
2018 Non-shift worker 26 35 11 18 5 3 1 64 25 300

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 26 14 0 4 4 0 81 4 28
2020 Non-shift worker 34 36 20 6 2 2 0 71 8 521
2019 Shift worker 46 38 8 0 0 8 0 91 0 24
2019 Non-shift worker 32 35 22 6 3 2 0 68 9 470
2018 Shift worker 43 25 32 0 0 0 0 68 0 16
2018 Non-shift worker 23 37 25 10 3 2 0 61 13 294

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 22 18 7 4 4 3 68 12 28
2020 Non-shift worker 21 24 18 9 8 17 3 56 22 525
2019 Shift worker 41 33 4 4 4 13 0 85 10 24
2019 Non-shift worker 21 22 18 11 10 12 6 53 25 472
2018 Shift worker 25 33 19 7 0 5 11 68 9 16
2018 Non-shift worker 14 21 22 15 13 13 3 42 33 299

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 22 4 0 4 0 0 92 4 28
2020 Non-shift worker 56 35 2 5 2 0 0 91 7 522

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 39 11 4 4 0 0 82 7 28
2020 Non-shift worker 41 40 7 9 2 0 0 82 11 524
2019 Shift worker 50 42 0 8 0 0 0 92 8 24
2019 Non-shift worker 41 32 6 13 7 0 0 74 21 469

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 28 11 8 0 0 0 81 8 28
2020 Non-shift worker 55 32 8 3 1 0 1 88 4 517
2019 Shift worker 62 21 8 8 0 0 0 83 8 24
2019 Non-shift worker 55 32 7 5 1 0 0 87 6 472

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 81 7 7 4 0 0 0 89 4 28
2020 Non-shift worker 80 15 1 2 1 1 0 96 3 521

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 44 15 4 0 0 0 82 4 28
2020 Non-shift worker 43 32 15 5 2 2 0 77 7 525
2019 Shift worker 71 17 12 0 0 0 0 88 0 24
2019 Non-shift worker 47 30 13 4 1 4 0 80 6 472

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 11 7 0 4 32 24 75 9 28
2020 Non-shift worker 18 12 15 3 2 39 11 60 10 523
2019 Shift worker 37 8 8 4 0 25 17 78 8 24
2019 Non-shift worker 15 11 20 5 3 32 13 48 15 473
2018 Shift worker 35 6 19 7 0 18 13 61 11 16
2018 Non-shift worker 13 12 24 5 3 37 6 44 14 300

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 29 7 0 4 14 0 88 4 28
2020 Non-shift worker 31 27 16 4 2 19 1 73 7 525
2019 Shift worker 50 17 13 4 0 17 0 79 5 24
2019 Non-shift worker 32 28 17 4 1 15 2 73 7 473
2018 Shift worker 62 6 18 7 0 5 0 73 8 16
2018 Non-shift worker 21 34 24 4 4 13 1 64 9 299

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 28
2020 Non-shift worker 4 96 523

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 36 64 22

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 73 27 22

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 22

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 22

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 22

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 22

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 37 63 22

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 22

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 22

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 27 73 22

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 22

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 22

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 41 59 22

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 22

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 22

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 41 59 22

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 14 7 0 4 32 20 76 8 28
2020 Non-shift worker 18 11 14 3 1 42 10 61 8 522
2019 Shift worker 21 35 9 0 0 26 9 86 0 23
2019 Non-shift worker 17 11 20 2 2 37 11 54 7 472
2018 Shift worker 35 6 12 7 7 18 13 61 22 16
2018 Non-shift worker 14 12 24 1 2 42 5 49 6 298

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 25 7 0 4 14 0 87 4 28
2020 Non-shift worker 32 27 17 3 1 18 2 73 5 523
2019 Shift worker 58 21 8 0 0 13 0 90 0 24
2019 Non-shift worker 33 26 16 2 1 18 3 75 4 472
2018 Shift worker 60 13 6 8 8 6 0 77 17 15
2018 Non-shift worker 25 31 22 1 2 17 2 68 4 298

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 18 82 27
2020 Non-shift worker 7 93 516

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 19 81 27
2020 Non-shift worker 12 88 518
2019 Shift worker 20 80 24
2019 Non-shift worker 12 88 471

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 39 7 0 4 0 7 88 4 28
2020 Non-shift worker 52 33 5 3 1 3 4 91 4 520
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 46 11 4 4 4 0 81 8 28
2020 Non-shift worker 33 32 17 10 6 2 0 66 17 523

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 38 19 3 0 4 0 77 4 27
2020 Non-shift worker 45 38 10 5 1 0 1 85 5 523

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 47 11 4 0 4 0 85 4 28
2020 Non-shift worker 45 35 12 5 2 1 1 81 7 519

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 45 11 4 4 0 0 81 8 27
2020 Non-shift worker 39 35 18 3 1 1 2 77 4 521

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 30 15 4 0 0 3 80 4 27
2020 Non-shift worker 56 28 11 3 0 0 2 85 3 521

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 19 7 0 0 7 0 92 0 28
2020 Non-shift worker 72 18 5 1 0 4 1 94 1 524

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 39 14 0 4 8 0 81 4 28
2020 Non-shift worker 54 33 8 3 0 1 1 88 3 523

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 37 10 4 4 4 0 81 8 28
2020 Non-shift worker 55 30 6 6 2 0 1 86 8 525

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 36 11 0 4 4 0 85 4 28
2020 Non-shift worker 62 26 7 3 1 1 1 89 4 523

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 58 17 0 4 0 0 79 4 28
2020 Non-shift worker 40 41 10 5 2 2 0 83 7 524
2019 Shift worker 54 29 16 0 0 0 0 84 0 24
2019 Non-shift worker 35 42 13 6 2 2 0 79 8 472
2018 Shift worker 60 17 7 7 7 0 0 78 15 16
2018 Non-shift worker 26 44 15 8 3 3 0 72 12 300

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 26 14 7 4 3 0 74 11 28
2020 Non-shift worker 41 32 10 10 5 1 0 74 15 520

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 33 18 0 4 0 0 79 4 28
2020 Non-shift worker 51 31 11 4 2 1 0 84 5 522

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 43 0 7 4 4 0 89 11 28
2020 Non-shift worker 30 33 18 12 4 3 0 65 16 525
2019 Shift worker 33 29 30 0 4 4 0 65 4 24
2019 Non-shift worker 28 36 16 12 6 2 0 65 19 472
2018 Shift worker 61 25 7 0 7 0 0 85 7 16
2018 Non-shift worker 20 32 19 19 8 2 0 53 28 299

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2019 Non-shift worker 25 44 11 9 3 4 3 75 14 151

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 26 14 11 4 0 4 71 15 28
2020 Non-shift worker 42 23 13 9 11 0 2 66 21 524

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 26 21 3 15 0 4 60 19 28
2020 Non-shift worker 36 27 20 7 8 0 1 64 16 523
2019 Shift worker 50 33 13 0 4 0 0 83 4 24
2019 Non-shift worker 27 30 19 9 14 0 2 58 23 473
2018 Shift worker 25 36 27 13 0 0 0 61 13 16
2018 Non-shift worker 25 32 20 12 10 0 1 57 22 300

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 22 21 17 15 0 4 45 33 28
2020 Non-shift worker 11 17 29 23 20 0 0 28 43 524
2019 Shift worker 25 28 34 8 4 0 0 54 12 24
2019 Non-shift worker 13 23 26 22 14 0 0 37 37 472
2018 Shift worker 16 15 44 19 6 0 0 31 25 16
2018 Non-shift worker 8 19 33 22 17 0 0 28 39 300

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 25 18 18 4 0 4 59 23 28
2020 Non-shift worker 12 20 28 21 19 0 0 33 40 523
2019 Shift worker 42 16 33 4 4 0 0 58 8 24
2019 Non-shift worker 16 25 25 19 15 1 0 41 34 470
2018 Shift worker 16 27 36 15 5 0 0 43 21 16
2018 Non-shift worker 9 25 27 22 16 1 0 35 38 297

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 25 14 25 7 0 4 51 34 28
2020 Non-shift worker 14 21 24 21 19 1 1 36 40 524
2019 Shift worker 34 33 25 4 4 0 0 67 8 24
2019 Non-shift worker 16 25 22 21 15 1 1 41 36 472
2018 Shift worker 11 32 18 33 6 0 0 43 39 16
2018 Non-shift worker 10 20 25 24 21 1 0 30 45 299

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 33 18 14 4 0 4 63 18 28
2020 Non-shift worker 24 23 21 16 14 0 1 48 31 523
2019 Shift worker 50 28 13 9 0 0 0 79 9 24
2019 Non-shift worker 32 28 15 13 10 1 1 62 23 471
2018 Shift worker 18 42 25 15 0 0 0 60 15 16
2018 Non-shift worker 25 28 21 12 11 1 2 55 23 297

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 26 33 10 0 0 4 55 11 28
2020 Non-shift worker 20 20 23 19 18 0 0 40 37 523
2019 Shift worker 34 37 13 13 0 4 0 73 13 24
2019 Non-shift worker 24 27 24 12 12 0 0 52 24 471
2018 Shift worker 34 33 18 14 0 0 0 67 14 16
2018 Non-shift worker 23 23 26 14 13 0 0 47 27 299

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 36 15 7 0 0 11 75 8 28
2020 Non-shift worker 27 22 15 13 15 0 8 54 29 522

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 25 7 4 0 0 4 88 4 28
2020 Non-shift worker 29 35 23 8 4 0 1 64 13 523
2019 Shift worker 50 21 21 0 4 0 4 74 4 24
2019 Non-shift worker 33 33 20 7 5 1 0 67 13 470
2018 Shift worker 36 46 13 0 0 0 5 86 0 16
2018 Non-shift worker 22 31 30 11 5 1 0 54 16 298

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 19 18 18 4 0 4 59 22 28
2020 Non-shift worker 15 26 28 20 11 0 0 41 31 525
2019 Shift worker 29 34 33 0 4 0 0 63 4 24
2019 Non-shift worker 21 27 27 17 8 1 1 48 25 472
2018 Shift worker 17 47 25 6 0 0 5 67 6 16
2018 Non-shift worker 14 27 26 23 10 0 0 41 32 298

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 25 11 10 8 0 4 70 19 28
2020 Non-shift worker 25 32 24 11 8 0 0 57 19 521
2019 Shift worker 29 20 38 4 8 0 0 50 13 24
2019 Non-shift worker 30 27 20 15 8 0 0 56 23 472
2018 Shift worker 39 36 0 14 5 0 5 80 20 16
2018 Non-shift worker 20 29 24 16 10 1 0 49 27 299

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 32 3 4 4 0 0 89 8 28
2020 Non-shift worker 45 29 13 7 5 0 1 75 12 523
2019 Shift worker 54 25 12 0 8 0 0 79 8 24
2019 Non-shift worker 48 23 13 9 5 1 1 73 14 472

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 30 25 3 4 0 0 68 7 28
2020 Non-shift worker 29 31 21 13 6 0 0 60 19 523

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 22 18 7 11 0 4 63 18 28
2020 Non-shift worker 26 30 24 13 7 0 0 56 20 523
2019 Shift worker 38 20 25 13 4 0 0 58 17 24
2019 Non-shift worker 36 32 19 9 4 0 0 68 13 468
2018 Shift worker 24 50 13 7 5 0 0 74 13 16
2018 Non-shift worker 23 33 27 11 6 0 0 56 18 298

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 32 25 0 0 0 4 74 0 28
2020 Non-shift worker 53 27 14 3 1 0 2 82 4 515
2019 Shift worker 54 8 16 8 13 0 0 63 21 24
2019 Non-shift worker 55 18 13 7 6 0 0 74 13 472
2018 Shift worker 75 12 13 0 0 0 0 87 0 16
2018 Non-shift worker 58 19 15 4 3 0 1 78 7 298

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 30 29 8 0 0 0 63 8 27
2020 Non-shift worker 48 32 13 5 2 0 0 80 7 522

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 24 11 4 0 4 0 84 4 28
2020 Non-shift worker 77 14 4 1 1 1 3 95 2 520
2019 Shift worker 66 17 13 5 0 0 0 83 5 23
2019 Non-shift worker 76 11 5 2 2 1 3 90 4 470
2018 Shift worker 81 6 7 0 0 0 5 92 0 16
2018 Non-shift worker 78 10 4 3 2 0 4 91 4 298

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 75 7 4 0 4 4 7 92 4 28
2020 Non-shift worker 82 7 3 3 2 0 3 93 5 520
2019 Shift worker 83 12 0 0 4 0 0 96 4 24
2019 Non-shift worker 77 9 3 4 4 0 2 89 8 470
2018 Shift worker 80 0 15 0 5 0 0 80 5 16
2018 Non-shift worker 75 10 5 5 2 0 2 87 7 298

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 78 15 7 0 0 0 0 93 0 28
2020 Non-shift worker 75 14 7 2 1 0 2 91 2 519
2019 Shift worker 75 21 0 0 4 0 0 96 4 24
2019 Non-shift worker 63 20 9 3 3 0 1 84 7 470
2018 Shift worker 85 0 15 0 0 0 0 85 0 16
2018 Non-shift worker 57 24 11 5 2 0 1 83 6 300

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 77 11 7 0 4 0 0 89 4 27
2020 Non-shift worker 67 17 7 4 3 0 2 85 8 519
2019 Shift worker 71 16 4 4 4 0 0 87 8 24
2019 Non-shift worker 62 16 10 5 5 0 2 80 10 469
2018 Shift worker 79 0 15 0 6 0 0 79 6 16
2018 Non-shift worker 54 21 11 8 5 0 0 76 13 299

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 78 7 4 0 0 0 11 96 0 28
2020 Non-shift worker 70 10 3 1 1 0 15 95 2 521
2019 Shift worker 71 8 4 0 0 4 13 95 0 24
2019 Non-shift worker 60 10 6 2 1 1 20 89 4 467
2018 Shift worker 70 8 7 0 0 0 15 91 0 16
2018 Non-shift worker 52 14 6 3 0 0 25 87 4 296

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 73 15 7 0 0 4 0 92 0 27
2020 Non-shift worker 79 13 4 1 0 0 3 95 2 521
2019 Shift worker 83 12 4 0 0 0 0 96 0 24
2019 Non-shift worker 70 15 6 3 1 0 4 90 4 471
2018 Shift worker 87 0 7 0 5 0 0 87 5 16
2018 Non-shift worker 73 15 5 1 1 0 4 93 2 300

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 14 14 3 7 0 0 75 10 28
2020 Non-shift worker 75 14 6 2 2 0 2 90 4 524
2019 Shift worker 67 16 4 0 13 0 0 83 13 24
2019 Non-shift worker 77 9 6 2 3 0 3 89 5 469
2018 Shift worker 70 5 0 5 19 0 0 75 25 16
2018 Non-shift worker 77 10 5 2 2 0 4 91 4 300

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 32 8 3 0 4 0 88 3 28
2020 Non-shift worker 44 29 16 7 3 0 1 74 10 523
2019 Shift worker 67 16 17 0 0 0 0 83 0 24
2019 Non-shift worker 56 25 12 4 2 0 1 82 6 471
2018 Shift worker 76 11 7 0 5 0 0 87 5 16
2018 Non-shift worker 47 28 17 5 1 0 2 77 6 300

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 43 33 0 0 0 0 67 0 28
2020 Non-shift worker 29 37 23 8 3 0 0 66 11 525

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 50 32 3 4 0 0 61 7 28
2020 Non-shift worker 9 25 39 21 6 0 0 34 27 523
2019 Shift worker 21 37 34 4 4 0 0 58 8 24
2019 Non-shift worker 13 29 38 15 4 0 0 43 19 473
2018 Shift worker 11 18 57 13 0 0 0 29 13 16
2018 Non-shift worker 8 28 39 21 5 0 0 35 26 300

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 14 39 40 0 0 0 40 21 28
2020 Non-shift worker 15 26 37 14 7 0 0 22 41 524
2019 Shift worker 4 8 58 17 13 0 0 30 13 24
2019 Non-shift worker 11 18 42 19 10 0 0 29 29 469
2018 Shift worker 0 21 52 16 11 0 0 27 21 16
2018 Non-shift worker 10 28 36 19 6 0 0 26 38 294
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 50 14 0 59 41 28
2020 Non-shift worker 35 44 19 2 56 44 525

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 48 52 10
2020 Non-shift worker 35 65 183

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 22 10 11 4 3 4 73 16 28
2020 Non-shift worker 37 19 14 10 8 1 11 64 21 524
2019 Shift worker 64 17 5 5 0 5 5 90 5 23
2019 Non-shift worker 41 19 14 10 11 1 5 63 22 467
2018 Shift worker 43 5 17 7 13 0 14 56 24 16
2018 Non-shift worker 39 17 15 13 10 0 5 59 24 300

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 9 0 51 22 0 0 28 72 10
2020 Non-shift worker 15 17 15 19 29 2 4 34 50 183

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 9 0 41 32 0 0 28 72 10
2020 Non-shift worker 9 13 16 20 37 2 4 23 60 182
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