2020 Public Service Employee Survey Results by Theme for Natural Sciences and Engineering Research Council by Question 112. In which province or territory do you work?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 46 38 9 5 2 0 0 85 7 359
2020 Ontario (excluding National Capital Region) 67 29 0 4 0 0 0 96 4 24
2019 National Capital Region 43 38 10 7 1 0 0 82 8 344
2019 Ontario (excluding National Capital Region) 65 29 0 6 0 0 0 94 6 18
2018 National Capital Region 45 36 12 5 2 0 0 81 7 323
2017 National Capital Region 43 43 8 5 2 0 0 86 7 330
2017 Ontario (excluding National Capital Region) 30 60 0 10 0 0 0 90 10 20
2014 National Capital Region 35 47 10 5 3 0 0 81 9 317
2014 Ontario (excluding National Capital Region) 27 60 13 0 0 0 0 87 0 15

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 43 37 11 6 4 0 0 80 10 359
2020 Ontario (excluding National Capital Region) 46 38 8 4 3 0 0 84 8 24
2019 National Capital Region 42 35 10 8 5 0 0 76 13 344
2019 Ontario (excluding National Capital Region) 53 41 0 0 6 0 0 94 6 18
2018 National Capital Region 39 40 11 6 4 0 0 79 10 322
2017 National Capital Region 37 42 12 7 3 0 0 78 10 330
2017 Ontario (excluding National Capital Region) 40 30 15 10 5 0 0 70 15 20

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 58 33 6 1 1 0 0 91 3 354
2020 Ontario (excluding National Capital Region) 69 31 0 0 0 0 0 100 0 23
2019 National Capital Region 59 31 6 3 1 0 0 90 4 343
2019 Ontario (excluding National Capital Region) 69 19 13 0 0 0 0 87 0 17
2018 National Capital Region 56 32 9 2 1 0 0 88 3 321
2017 National Capital Region 60 32 6 1 1 0 0 92 2 331
2017 Ontario (excluding National Capital Region) 55 45 0 0 0 0 0 100 0 20
2014 National Capital Region 63 29 6 2 1 0 0 92 2 317
2014 Ontario (excluding National Capital Region) 73 13 13 0 0 0 0 87 0 15

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 37 9 2 1 0 0 87 4 360
2020 Ontario (excluding National Capital Region) 69 27 4 0 0 0 0 96 0 23
2019 National Capital Region 52 33 9 4 2 0 0 85 6 343
2019 Ontario (excluding National Capital Region) 66 34 0 0 0 0 0 100 0 18
2018 National Capital Region 52 33 8 6 1 0 0 85 7 322
2017 National Capital Region 51 40 6 2 2 0 0 90 4 331
2017 Ontario (excluding National Capital Region) 45 40 10 5 0 0 0 85 5 20
2014 National Capital Region 43 39 10 4 3 0 0 83 7 317
2014 Ontario (excluding National Capital Region) 40 47 0 13 0 0 0 87 13 15

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 58 27 9 3 1 1 0 86 5 356
2020 Ontario (excluding National Capital Region) 71 16 8 4 0 0 0 87 4 24
2019 National Capital Region 58 28 8 3 3 0 0 86 6 343
2019 Ontario (excluding National Capital Region) 65 18 12 6 0 0 0 82 6 18
2018 National Capital Region 53 33 9 3 1 1 0 87 4 317
2017 National Capital Region 56 32 7 3 2 0 0 88 5 331
2017 Ontario (excluding National Capital Region) 40 40 5 10 0 5 0 84 11 20
2014 National Capital Region 45 36 12 4 2 0 0 81 6 317
2014 Ontario (excluding National Capital Region) 33 53 7 7 0 0 0 87 7 15

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 54 32 8 4 1 1 0 87 6 356
2020 Ontario (excluding National Capital Region) 67 20 13 0 0 0 0 87 0 24
2019 National Capital Region 54 30 9 5 2 1 0 84 7 343
2019 Ontario (excluding National Capital Region) 53 35 6 6 0 0 0 88 6 18
2018 National Capital Region 50 35 9 4 1 1 0 85 6 319
2017 National Capital Region 54 33 7 4 1 0 0 87 5 331
2017 Ontario (excluding National Capital Region) 35 45 10 5 5 0 0 80 10 20
2014 National Capital Region 45 36 11 5 2 0 0 82 7 317
2014 Ontario (excluding National Capital Region) 33 53 7 7 0 0 0 87 7 15

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 48 23 12 11 3 1 0 73 15 358
2020 Ontario (excluding National Capital Region) 67 16 8 4 0 4 0 87 4 24
2019 National Capital Region 49 21 16 6 5 2 0 72 12 342
2019 Ontario (excluding National Capital Region) 66 12 11 6 6 0 0 77 12 18
2018 National Capital Region 43 28 16 6 4 3 0 73 10 321
2017 National Capital Region 43 27 17 5 5 2 1 72 11 330
2017 Ontario (excluding National Capital Region) 40 25 10 5 10 10 0 72 17 20
2014 National Capital Region 39 28 16 10 4 2 0 69 15 317
2014 Ontario (excluding National Capital Region) 33 27 20 7 7 7 0 64 14 15
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 59 27 8 1 1 1 2 89 3 358
2020 Ontario (excluding National Capital Region) 63 13 25 0 0 0 0 75 0 24
2019 National Capital Region 56 26 7 4 1 1 4 87 6 344
2019 Ontario (excluding National Capital Region) 73 22 0 0 6 0 0 94 6 18

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 28 9 4 3 1 1 84 7 359
2020 Ontario (excluding National Capital Region) 58 34 4 4 0 0 0 92 4 24
2019 National Capital Region 56 27 8 5 3 1 0 84 8 343
2019 Ontario (excluding National Capital Region) 76 18 0 0 6 0 0 94 6 18
2018 National Capital Region 50 33 9 5 2 1 0 84 7 322
2017 National Capital Region 50 30 9 8 2 1 1 80 10 330
2017 Ontario (excluding National Capital Region) 55 20 10 5 10 0 0 75 15 20
2014 National Capital Region 43 36 9 8 3 1 0 80 11 317
2014 Ontario (excluding National Capital Region) 20 40 33 0 7 0 0 60 7 15

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 65 23 4 4 3 1 0 89 7 360
2020 Ontario (excluding National Capital Region) 70 13 13 4 0 0 0 83 4 24
2019 National Capital Region 59 28 6 3 3 0 0 87 6 344
2019 Ontario (excluding National Capital Region) 82 12 0 0 6 0 0 94 6 18
2018 National Capital Region 54 28 9 5 3 0 0 83 8 321
2017 National Capital Region 59 24 9 5 3 0 0 83 8 331
2017 Ontario (excluding National Capital Region) 60 30 0 5 5 0 0 90 10 20
2014 National Capital Region 49 31 9 8 4 0 0 80 12 317
2014 Ontario (excluding National Capital Region) 33 40 13 13 0 0 0 73 13 15

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 29 9 5 3 5 0 83 8 359
2020 Ontario (excluding National Capital Region) 54 29 8 4 0 4 0 87 4 24
2019 National Capital Region 43 34 10 7 4 3 0 79 11 341
2019 Ontario (excluding National Capital Region) 43 34 17 0 6 0 0 77 6 18
2018 National Capital Region 41 39 11 7 2 2 0 81 9 323
2017 National Capital Region 40 36 12 5 2 4 1 80 7 330
2017 Ontario (excluding National Capital Region) 35 20 15 0 15 10 5 65 18 20
2014 National Capital Region 36 38 10 7 6 3 0 77 13 317
2014 Ontario (excluding National Capital Region) 13 67 7 7 7 0 0 80 13 15

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 42 35 11 6 4 3 0 78 10 359
2020 Ontario (excluding National Capital Region) 54 17 17 8 0 4 0 74 8 24
2019 National Capital Region 38 36 11 8 6 1 0 75 14 341
2019 Ontario (excluding National Capital Region) 49 28 17 0 6 0 0 77 6 18
2018 National Capital Region 33 38 13 10 3 2 0 73 14 322
2017 National Capital Region 35 39 15 6 3 1 1 76 9 329
2017 Ontario (excluding National Capital Region) 20 35 25 0 10 5 5 61 11 20
2014 National Capital Region 31 40 14 9 5 1 0 72 14 317
2014 Ontario (excluding National Capital Region) 7 60 7 20 0 7 0 71 21 15

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 26 40 15 10 5 4 0 69 15 360
2020 Ontario (excluding National Capital Region) 45 25 13 4 4 8 0 77 9 24
2019 National Capital Region 25 37 15 14 6 3 0 64 20 341
2019 Ontario (excluding National Capital Region) 37 17 28 12 6 0 0 54 18 18
2018 National Capital Region 23 39 16 15 5 3 0 64 20 321
2017 National Capital Region 22 39 20 10 4 4 1 64 15 329
2017 Ontario (excluding National Capital Region) 20 25 20 20 5 5 5 50 28 20
2014 National Capital Region 20 43 17 10 6 3 0 65 17 317
2014 Ontario (excluding National Capital Region) 7 60 13 13 0 7 0 71 14 15

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 24 42 16 12 5 2 0 67 17 360
2020 Ontario (excluding National Capital Region) 49 30 13 4 0 4 0 82 4 24
2019 National Capital Region 19 41 17 14 7 1 0 61 22 342
2019 Ontario (excluding National Capital Region) 43 23 11 12 12 0 0 66 24 18
2018 National Capital Region 15 44 16 18 6 1 0 60 24 323
2017 National Capital Region 24 38 18 13 5 2 1 63 19 330
2017 Ontario (excluding National Capital Region) 15 35 20 5 20 5 0 53 26 20
2014 National Capital Region 18 39 17 20 5 1 0 57 26 317
2014 Ontario (excluding National Capital Region) 13 40 0 27 7 13 0 62 38 15
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 39 35 12 11 4 0 0 73 15 359
2020 Ontario (excluding National Capital Region) 54 25 8 8 3 0 0 80 12 24
2019 National Capital Region 34 40 10 10 6 0 1 75 16 344
2019 Ontario (excluding National Capital Region) 35 41 12 12 0 0 0 76 12 18
2018 National Capital Region 33 37 12 10 7 1 0 71 17 320
2017 National Capital Region 35 36 13 13 4 0 0 70 17 330
2017 Ontario (excluding National Capital Region) 30 30 15 15 5 5 0 63 21 20
2014 National Capital Region 28 39 15 13 6 0 0 67 19 317
2014 Ontario (excluding National Capital Region) 20 27 20 27 7 0 0 47 33 15

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 39 43 9 7 3 0 0 82 9 359
2020 Ontario (excluding National Capital Region) 58 25 13 4 0 0 0 83 4 24
2019 National Capital Region 36 45 10 7 2 0 0 81 9 343
2019 Ontario (excluding National Capital Region) 48 28 0 24 0 0 0 76 24 18
2018 National Capital Region 34 48 8 8 2 0 0 82 10 321
2017 National Capital Region 37 43 11 6 2 0 0 81 8 330
2017 Ontario (excluding National Capital Region) 25 40 15 15 5 0 0 65 20 20

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 32 8 5 4 1 0 82 9 360
2020 Ontario (excluding National Capital Region) 69 13 9 4 4 0 0 82 9 23
2019 National Capital Region 50 31 9 6 3 1 0 81 10 344
2019 Ontario (excluding National Capital Region) 76 18 0 0 6 0 0 94 6 18
2018 National Capital Region 44 40 6 6 3 0 1 85 10 322
2017 National Capital Region 49 30 8 9 3 0 1 80 12 331
2017 Ontario (excluding National Capital Region) 50 35 0 10 5 0 0 85 15 20
2014 National Capital Region 40 37 9 9 3 1 0 78 13 317
2014 Ontario (excluding National Capital Region) 33 33 0 27 7 0 0 67 33 15

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 41 8 7 3 0 1 83 9 357
2020 Ontario (excluding National Capital Region) 50 46 0 4 0 0 0 96 4 24
2019 National Capital Region 37 44 9 8 1 0 0 81 9 343
2019 Ontario (excluding National Capital Region) 71 12 6 12 0 0 0 82 12 18
2018 National Capital Region 38 43 9 8 2 0 0 81 10 323
2017 National Capital Region 38 42 10 8 2 0 0 80 10 331
2017 Ontario (excluding National Capital Region) 20 50 10 20 0 0 0 70 20 20
2014 National Capital Region 28 39 13 13 7 0 0 66 20 317
2014 Ontario (excluding National Capital Region) 13 47 7 13 20 0 0 60 33 15

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 54 24 12 2 4 2 1 81 6 360
2020 Ontario (excluding National Capital Region) 79 13 8 0 0 0 0 92 0 24

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 30 38 15 10 5 2 0 69 15 357
2020 Ontario (excluding National Capital Region) 50 25 21 3 0 0 0 75 3 24
2019 National Capital Region 27 41 13 11 6 1 0 70 17 340
2019 Ontario (excluding National Capital Region) 36 28 18 6 12 0 0 65 18 18
2018 National Capital Region 27 39 17 13 4 1 0 66 17 321
2017 National Capital Region 29 41 11 10 5 2 1 72 16 330
2017 Ontario (excluding National Capital Region) 30 25 20 20 0 5 0 58 21 20
2014 National Capital Region 17 38 16 16 10 2 0 57 27 317
2014 Ontario (excluding National Capital Region) 20 20 20 20 20 0 0 40 40 15

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 24 30 15 18 9 3 2 56 28 359
2020 Ontario (excluding National Capital Region) 50 30 4 13 3 0 0 80 16 24
2019 National Capital Region 25 32 13 16 12 1 2 58 28 343
2019 Ontario (excluding National Capital Region) 37 23 18 11 12 0 0 60 23 18
2018 National Capital Region 20 30 19 17 11 1 2 52 29 321
2017 National Capital Region 19 34 15 15 13 3 2 55 30 331
2017 Ontario (excluding National Capital Region) 25 15 15 20 15 0 10 44 39 20
2014 National Capital Region 14 30 17 19 17 2 2 45 37 317
2014 Ontario (excluding National Capital Region) 7 7 0 50 29 7 0 15 85 14

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 45 29 13 6 3 1 3 78 9 360
2020 Ontario (excluding National Capital Region) 58 21 4 4 3 0 8 87 8 24
2019 National Capital Region 50 24 13 4 4 0 5 78 8 340
2019 Ontario (excluding National Capital Region) 73 17 5 6 0 0 0 89 6 18

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 56 25 10 3 3 0 3 84 6 360
2020 Ontario (excluding National Capital Region) 75 17 4 0 0 0 4 96 0 24
2019 National Capital Region 58 23 9 4 2 1 3 85 6 342
2019 Ontario (excluding National Capital Region) 54 28 12 6 0 0 0 82 6 18

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 78 7 3 2 1 5 4 93 3 358
2020 Ontario (excluding National Capital Region) 84 8 0 0 0 4 4 100 0 24
2019 National Capital Region 78 10 3 2 1 1 4 93 3 340
2019 Ontario (excluding National Capital Region) 76 12 6 0 6 0 0 88 6 18

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 72 12 5 1 1 3 7 93 2 359
2020 Ontario (excluding National Capital Region) 83 8 4 0 0 0 4 96 0 24
2019 National Capital Region 82 4 4 1 1 1 7 94 2 341
2019 Ontario (excluding National Capital Region) 83 5 0 6 0 0 6 94 6 18

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 38 13 6 3 0 0 79 9 356
2020 Ontario (excluding National Capital Region) 49 42 8 0 0 0 0 92 0 24
2019 National Capital Region 40 37 10 6 6 0 0 77 12 344
2019 Ontario (excluding National Capital Region) 48 52 0 0 0 0 0 100 0 18
2018 National Capital Region 36 43 14 7 1 0 0 78 8 322
2017 National Capital Region 40 42 9 6 4 0 0 81 10 331
2017 Ontario (excluding National Capital Region) 45 25 5 20 5 0 0 70 25 20
2014 National Capital Region 28 46 13 10 3 0 0 75 13 317
2014 Ontario (excluding National Capital Region) 13 47 20 13 7 0 0 60 20 15

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 43 34 12 6 4 0 0 77 10 358
2020 Ontario (excluding National Capital Region) 58 29 8 4 0 0 0 87 4 24
2019 National Capital Region 48 29 11 7 4 0 0 78 11 342
2019 Ontario (excluding National Capital Region) 43 57 0 0 0 0 0 100 0 18
2018 National Capital Region 44 33 14 7 2 0 0 78 9 320
2017 National Capital Region 45 36 9 6 4 0 0 82 9 330
2017 Ontario (excluding National Capital Region) 40 25 5 15 15 0 0 65 30 20
2014 National Capital Region 37 43 11 6 3 0 1 80 9 317
2014 Ontario (excluding National Capital Region) 20 33 13 20 13 0 0 53 33 15

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 38 41 11 6 3 1 0 80 9 356
2020 Ontario (excluding National Capital Region) 58 37 4 0 0 0 0 96 0 24
2019 National Capital Region 39 42 9 7 2 0 0 81 10 338
2019 Ontario (excluding National Capital Region) 40 60 0 0 0 0 0 100 0 17
2018 National Capital Region 41 37 12 8 2 0 0 79 9 321
2017 National Capital Region 42 38 12 6 2 0 0 80 8 331
2017 Ontario (excluding National Capital Region) 30 40 15 10 5 0 0 70 15 20
2014 National Capital Region 32 43 13 7 4 0 1 76 11 317
2014 Ontario (excluding National Capital Region) 33 40 7 13 7 0 0 73 20 15

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 30 45 17 4 1 2 0 77 6 360
2020 Ontario (excluding National Capital Region) 59 24 4 3 0 8 0 92 4 24
2019 National Capital Region 30 44 14 8 1 2 0 76 9 342
2019 Ontario (excluding National Capital Region) 26 63 6 0 0 0 5 94 0 18
2018 National Capital Region 28 43 18 7 3 2 0 72 10 321
2017 National Capital Region 25 45 18 7 2 4 0 73 9 329
2017 Ontario (excluding National Capital Region) 25 30 10 20 5 10 0 61 28 20

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 32 11 6 2 0 0 81 8 360
2020 Ontario (excluding National Capital Region) 59 21 8 3 0 0 8 87 4 24
2019 National Capital Region 57 28 6 6 2 1 0 86 9 343
2019 Ontario (excluding National Capital Region) 66 23 6 0 6 0 0 88 6 18
2018 National Capital Region 57 29 8 3 2 0 0 87 5 323
2017 National Capital Region 53 32 6 6 2 0 0 86 8 330
2017 Ontario (excluding National Capital Region) 60 25 5 5 5 0 0 85 10 20
2014 National Capital Region 43 33 12 7 3 1 1 77 11 317
2014 Ontario (excluding National Capital Region) 40 33 13 7 7 0 0 73 13 15

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 36 33 18 8 4 0 0 69 13 358
2020 Ontario (excluding National Capital Region) 55 33 4 8 0 0 0 88 8 24
2019 National Capital Region 43 32 15 6 4 0 0 75 10 343
2019 Ontario (excluding National Capital Region) 35 24 34 0 6 0 0 59 6 17
2018 National Capital Region 46 31 14 8 2 0 0 77 10 324
2017 National Capital Region 43 34 17 5 1 0 0 76 7 331
2017 Ontario (excluding National Capital Region) 25 50 20 0 5 0 0 75 5 20
2014 National Capital Region 34 40 14 10 2 0 0 74 12 317
2014 Ontario (excluding National Capital Region) 40 27 33 0 0 0 0 67 0 15

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 44 56 360
2020 Ontario (excluding National Capital Region) 32 68 24

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 69 14 4 0 0 4 9 95 1 360
2020 Ontario (excluding National Capital Region) 62 13 8 0 0 4 13 90 0 24

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 National Capital Region 27 41 32 359
2020 Ontario (excluding National Capital Region) 29 54 17 24
2019 National Capital Region 27 36 37 343
2019 Ontario (excluding National Capital Region) 6 67 27 18
2018 National Capital Region 25 36 38 323
2017 National Capital Region 27 40 33 330
2017 Ontario (excluding National Capital Region) 15 45 40 20
2014 National Capital Region 30 40 30 317
2014 Ontario (excluding National Capital Region) 20 33 47 15

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 National Capital Region 13 34 39 0 9 5 99
2019 National Capital Region 9 36 33 6 10 6 95
2018 National Capital Region 13 27 36 6 12 5 81
2017 National Capital Region 20 28 32 5 10 4 89
2014 National Capital Region 15 32 30 10 9999 12 96
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 58 31 7 3 1 0 0 89 4 359
2020 Ontario (excluding National Capital Region) 79 17 0 4 0 0 0 96 4 24
2019 National Capital Region 56 33 6 3 1 0 0 89 4 343
2019 Ontario (excluding National Capital Region) 40 60 0 0 0 0 0 100 0 17
2018 National Capital Region 59 32 5 2 1 0 0 92 3 322
2017 National Capital Region 52 38 7 2 1 0 0 90 3 329
2017 Ontario (excluding National Capital Region) 50 35 5 10 0 0 0 85 10 20
2014 National Capital Region 51 41 4 3 1 0 0 91 4 317
2014 Ontario (excluding National Capital Region) 47 47 0 7 0 0 0 93 7 15

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 39 40 13 6 1 0 0 80 7 359
2020 Ontario (excluding National Capital Region) 42 46 0 4 0 8 0 95 5 24
2019 National Capital Region 37 41 14 6 2 0 0 79 7 342
2019 Ontario (excluding National Capital Region) 38 56 6 0 0 0 0 94 0 18
2018 National Capital Region 36 44 12 5 3 0 0 80 7 322
2017 National Capital Region 37 46 10 5 2 1 0 83 7 330
2017 Ontario (excluding National Capital Region) 30 40 10 15 0 5 0 74 16 20
2014 National Capital Region 36 44 13 4 2 1 0 81 6 317
2014 Ontario (excluding National Capital Region) 53 40 7 0 0 0 0 93 0 15

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 4 23 37 24 9 1 0 34 28 359
2020 Ontario (excluding National Capital Region) 4 34 29 20 13 0 0 33 38 24
2019 National Capital Region 7 20 42 22 9 0 0 31 27 344
2019 Ontario (excluding National Capital Region) 6 23 27 44 0 0 0 44 28 18
2018 National Capital Region 4 21 41 22 10 1 1 33 26 322
2017 National Capital Region 5 18 41 24 10 0 1 35 23 330
2017 Ontario (excluding National Capital Region) 5 25 50 15 0 0 5 16 32 20
2014 National Capital Region 5 24 37 22 9 1 2 32 30 316
2014 Ontario (excluding National Capital Region) 7 27 33 27 0 0 7 29 36 15

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 4 13 28 31 21 3 0 54 17 356
2020 Ontario (excluding National Capital Region) 3 13 25 21 24 8 4 52 18 24
2019 National Capital Region 8 16 30 28 15 1 1 44 25 341
2019 Ontario (excluding National Capital Region) 17 29 28 21 5 0 0 25 46 18
2018 National Capital Region 5 13 34 28 16 3 0 46 19 322
2017 National Capital Region 5 17 24 27 22 4 2 52 23 329
2017 Ontario (excluding National Capital Region) 5 20 35 20 5 5 10 29 29 20
2014 National Capital Region 6 15 28 28 19 2 2 49 22 316
2014 Ontario (excluding National Capital Region) 0 13 27 40 0 7 13 50 17 15

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 6 19 35 26 12 1 1 39 25 358
2020 Ontario (excluding National Capital Region) 3 25 29 21 13 8 0 37 31 24
2019 National Capital Region 11 18 36 23 10 1 1 33 30 344
2019 Ontario (excluding National Capital Region) 11 41 22 17 10 0 0 26 52 18
2018 National Capital Region 9 20 36 24 9 1 1 34 30 320
2017 National Capital Region 9 22 33 22 11 1 2 34 32 331
2017 Ontario (excluding National Capital Region) 15 25 35 25 0 0 0 25 40 20
2014 National Capital Region 9 25 31 23 9 1 2 33 35 316
2014 Ontario (excluding National Capital Region) 20 20 27 20 13 0 0 33 40 15

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 5 13 33 32 16 0 0 48 19 359
2020 Ontario (excluding National Capital Region) 4 0 37 38 20 0 0 59 4 24
2019 National Capital Region 5 11 34 31 19 0 0 51 16 341
2019 Ontario (excluding National Capital Region) 6 12 17 39 26 0 0 66 18 18
2018 National Capital Region 4 12 36 31 14 2 0 46 17 319
2017 National Capital Region 4 12 32 33 16 1 1 51 16 329
2017 Ontario (excluding National Capital Region) 0 20 25 45 10 0 0 55 20 20
2014 National Capital Region 5 18 38 28 11 1 1 39 23 315
2014 Ontario (excluding National Capital Region) 0 20 67 13 0 0 0 13 20 15

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 8 18 31 22 18 1 1 41 27 358
2020 Ontario (excluding National Capital Region) 4 13 37 25 12 4 4 41 19 24
2019 National Capital Region 7 18 33 25 15 1 1 40 26 342
2019 Ontario (excluding National Capital Region) 6 18 28 32 16 0 0 48 24 18
2018 National Capital Region 9 22 32 21 13 3 1 35 32 323
2017 National Capital Region 7 22 31 22 13 1 3 37 31 330
2017 Ontario (excluding National Capital Region) 15 15 25 15 15 0 15 35 35 20
2014 National Capital Region 18 25 33 14 7 1 2 21 45 316
2014 Ontario (excluding National Capital Region) 20 47 20 13 0 0 0 13 67 15

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 6 20 29 24 18 4 1 43 27 357
2020 Ontario (excluding National Capital Region) 0 8 38 29 8 17 0 44 10 24
2019 National Capital Region 12 22 34 21 9 1 0 31 34 344
2019 Ontario (excluding National Capital Region) 24 23 23 16 16 0 0 31 46 18
2018 National Capital Region 10 22 32 23 11 2 1 35 32 319
2017 National Capital Region 8 22 29 24 12 3 2 38 32 329
2017 Ontario (excluding National Capital Region) 10 15 25 25 10 5 10 41 29 20
2014 National Capital Region 8 16 33 25 13 2 2 40 26 315
2014 Ontario (excluding National Capital Region) 7 20 40 27 0 7 0 29 29 15

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 5 18 37 25 14 2 1 39 23 359
2020 Ontario (excluding National Capital Region) 4 13 30 33 12 8 0 49 19 24
2019 National Capital Region 7 18 34 27 11 1 1 39 26 344
2019 Ontario (excluding National Capital Region) 12 12 50 6 16 0 5 23 25 18
2018 National Capital Region 8 18 40 22 10 2 0 32 27 322
2017 National Capital Region 8 19 40 20 10 2 2 31 27 329
2017 Ontario (excluding National Capital Region) 15 20 45 5 5 5 5 11 39 20
2014 National Capital Region 8 23 35 22 10 2 1 33 31 316
2014 Ontario (excluding National Capital Region) 7 20 27 33 7 7 0 43 29 15

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 3 18 39 31 9 0 0 40 21 359
2020 Ontario (excluding National Capital Region) 4 13 33 37 8 0 4 48 18 24
2019 National Capital Region 7 21 33 26 12 0 1 39 28 344
2019 Ontario (excluding National Capital Region) 24 18 27 17 15 0 0 31 41 18

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 21 46 17 10 4 2 0 69 14 358
2020 Ontario (excluding National Capital Region) 37 29 21 13 0 0 0 66 13 24
2019 National Capital Region 19 38 17 18 6 1 0 57 25 342
2019 Ontario (excluding National Capital Region) 32 26 18 12 12 0 0 59 24 18

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 54 26 9 7 2 1 0 81 9 359
2020 Ontario (excluding National Capital Region) 50 30 13 8 0 0 0 80 8 24
2019 National Capital Region 52 29 8 6 5 0 0 81 11 344
2019 Ontario (excluding National Capital Region) 82 6 6 0 6 0 0 88 6 18
2018 National Capital Region 49 37 6 5 2 0 0 86 7 324
2017 National Capital Region 51 34 5 7 2 1 0 86 9 330
2017 Ontario (excluding National Capital Region) 40 25 10 5 20 0 0 65 25 20
2014 National Capital Region 46 35 7 9 3 0 0 81 12 316
2014 Ontario (excluding National Capital Region) 47 27 0 20 7 0 0 73 27 15

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 63 27 6 3 1 0 0 90 4 359
2020 Ontario (excluding National Capital Region) 67 24 8 0 0 0 0 92 0 24
2019 National Capital Region 60 29 6 4 2 0 0 89 6 342
2019 Ontario (excluding National Capital Region) 71 18 0 6 6 0 0 88 12 18
2018 National Capital Region 59 32 5 3 1 0 0 92 3 324
2017 National Capital Region 58 33 5 4 1 0 0 90 5 331
2017 Ontario (excluding National Capital Region) 50 20 5 20 5 0 0 70 25 20
2014 National Capital Region 53 35 6 4 2 0 0 88 6 316
2014 Ontario (excluding National Capital Region) 47 47 0 7 0 0 0 93 7 15

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 53 33 9 3 1 1 0 87 4 357
2020 Ontario (excluding National Capital Region) 58 33 8 0 0 0 0 92 0 24
2019 National Capital Region 52 32 9 4 2 1 0 85 6 344
2019 Ontario (excluding National Capital Region) 59 24 12 6 0 0 0 82 6 18
2018 National Capital Region 48 40 9 2 1 0 0 88 4 324

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 43 39 11 4 1 2 0 83 6 359
2020 Ontario (excluding National Capital Region) 83 13 4 0 0 0 0 96 0 24
2019 National Capital Region 43 42 7 6 2 2 0 86 7 339
2019 Ontario (excluding National Capital Region) 48 40 6 6 0 0 0 88 6 18
2018 National Capital Region 53 33 7 5 1 1 0 86 6 321
2017 National Capital Region 46 40 7 5 1 1 0 87 6 329
2017 Ontario (excluding National Capital Region) 35 50 10 5 0 0 0 85 5 20
2014 National Capital Region 47 40 8 4 1 1 0 87 5 317
2014 Ontario (excluding National Capital Region) 80 20 0 0 0 0 0 100 0 15

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 45 37 11 3 1 2 1 85 4 360
2020 Ontario (excluding National Capital Region) 70 26 4 0 0 0 0 96 0 23
2019 National Capital Region 51 35 9 4 1 1 0 86 5 341
2019 Ontario (excluding National Capital Region) 60 34 0 0 6 0 0 94 6 18
2018 National Capital Region 46 39 10 2 1 2 0 87 3 319
2017 National Capital Region 42 36 13 3 2 4 0 82 5 328
2017 Ontario (excluding National Capital Region) 35 30 25 5 5 0 0 65 10 20
2014 National Capital Region 44 33 15 3 1 5 0 80 4 317
2014 Ontario (excluding National Capital Region) 60 33 7 0 0 0 0 93 0 15

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 65 25 6 4 1 0 0 90 4 358
2020 Ontario (excluding National Capital Region) 80 20 0 0 0 0 0 100 0 24
2019 National Capital Region 66 22 6 4 1 0 0 89 5 343
2019 Ontario (excluding National Capital Region) 71 12 12 6 0 0 0 82 6 18
2018 National Capital Region 64 27 5 2 1 0 0 91 3 321
2017 National Capital Region 60 31 7 2 1 0 0 91 2 330
2017 Ontario (excluding National Capital Region) 40 45 0 5 10 0 0 85 15 20
2014 National Capital Region 62 28 7 2 1 0 0 90 3 316
2014 Ontario (excluding National Capital Region) 73 27 0 0 0 0 0 100 0 15

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 56 22 9 2 2 6 3 86 4 360
2020 Ontario (excluding National Capital Region) 63 17 8 0 4 3 4 86 5 24

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 38 29 21 5 1 5 1 71 7 357
2020 Ontario (excluding National Capital Region) 64 29 0 0 0 8 0 100 0 24

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 47 31 9 4 2 4 3 83 7 356
2020 Ontario (excluding National Capital Region) 58 25 4 3 0 4 4 92 4 24

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 29 28 16 9 3 9 5 67 14 360
2020 Ontario (excluding National Capital Region) 37 33 8 4 4 13 0 81 10 24
2019 National Capital Region 30 32 15 7 4 6 5 70 13 344
2019 Ontario (excluding National Capital Region) 60 17 6 0 6 6 6 87 7 18
2018 National Capital Region 27 38 15 10 3 5 2 70 14 323
2017 National Capital Region 31 33 13 10 5 4 5 70 16 331
2017 Ontario (excluding National Capital Region) 30 25 5 5 25 10 0 61 33 20
2014 National Capital Region 29 33 15 10 5 4 4 67 17 317
2014 Ontario (excluding National Capital Region) 33 13 7 13 20 7 7 54 38 15

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 33 33 15 11 3 3 1 69 15 360
2020 Ontario (excluding National Capital Region) 41 30 17 4 0 4 4 77 5 24
2019 National Capital Region 34 37 12 9 5 1 1 73 15 342
2019 Ontario (excluding National Capital Region) 48 35 6 0 6 5 0 88 6 18
2018 National Capital Region 29 41 11 10 3 4 1 74 14 322
2017 National Capital Region 39 29 14 10 5 2 1 70 15 330
2017 Ontario (excluding National Capital Region) 30 25 20 10 5 10 0 61 17 20
2014 National Capital Region 39 33 10 10 3 4 1 75 14 317
2014 Ontario (excluding National Capital Region) 33 27 20 7 7 7 0 64 14 15

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 39 14 5 1 1 0 80 6 359
2020 Ontario (excluding National Capital Region) 58 21 21 0 0 0 0 79 0 24
2019 National Capital Region 42 38 11 5 2 1 0 81 7 342
2019 Ontario (excluding National Capital Region) 48 34 12 0 6 0 0 82 6 18
2018 National Capital Region 38 43 13 4 2 0 0 81 5 320

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 24 23 20 8 8 12 4 56 20 359
2020 Ontario (excluding National Capital Region) 25 20 25 8 4 13 4 54 15 24
2019 National Capital Region 22 23 16 12 10 14 3 54 26 343
2019 Ontario (excluding National Capital Region) 30 28 24 0 18 0 0 59 18 18
2018 National Capital Region 17 26 21 12 8 12 3 50 25 323
2017 National Capital Region 14 23 20 14 12 13 4 45 31 331
2017 Ontario (excluding National Capital Region) 10 20 15 5 30 20 0 38 44 20
2014 National Capital Region 14 19 19 20 13 12 3 38 39 317
2014 Ontario (excluding National Capital Region) 0 20 20 33 20 7 0 21 57 15

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 43 42 5 8 1 0 0 85 10 360
2020 Ontario (excluding National Capital Region) 58 42 0 0 0 0 0 100 0 24

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 36 42 8 12 2 0 0 78 14 360
2020 Ontario (excluding National Capital Region) 70 25 0 4 0 0 0 96 4 24
2019 National Capital Region 52 34 5 7 2 0 0 86 9 344
2019 Ontario (excluding National Capital Region) 72 17 0 12 0 0 0 88 12 18
2017 National Capital Region 53 33 8 5 1 0 0 86 6 329
2017 Ontario (excluding National Capital Region) 35 45 5 5 10 0 0 80 15 20
2014 National Capital Region 49 35 8 5 3 0 0 84 8 316
2014 Ontario (excluding National Capital Region) 73 20 0 7 0 0 0 93 7 15

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 45 38 7 7 2 0 0 84 10 360
2020 Ontario (excluding National Capital Region) 75 21 0 4 0 0 0 96 4 24
2019 National Capital Region 56 35 5 2 1 0 0 91 4 341
2019 Ontario (excluding National Capital Region) 59 24 12 6 0 0 0 82 6 18
2017 National Capital Region 57 34 7 2 0 0 0 91 2 329
2017 Ontario (excluding National Capital Region) 45 40 10 0 0 0 5 89 0 20
2014 National Capital Region 48 37 9 4 1 0 0 85 5 317
2014 Ontario (excluding National Capital Region) 67 33 0 0 0 0 0 100 0 15

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 79 16 1 2 1 1 0 96 3 358
2020 Ontario (excluding National Capital Region) 96 4 0 0 0 0 0 100 0 24
2017 National Capital Region 70 24 2 3 1 1 0 94 4 330
2017 Ontario (excluding National Capital Region) 53 37 5 0 0 5 0 94 0 19
2014 National Capital Region 73 18 5 3 1 0 0 91 4 317
2014 Ontario (excluding National Capital Region) 80 20 0 0 0 0 0 100 0 15

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 59 24 13 3 0 1 0 84 3 360
2020 Ontario (excluding National Capital Region) 67 20 13 0 0 0 0 87 0 24
2019 National Capital Region 59 28 10 2 0 2 0 88 2 344
2019 Ontario (excluding National Capital Region) 72 24 0 0 0 5 0 100 0 18

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 6 94 360
2019 National Capital Region 9 91 343
2018 National Capital Region 10 90 322

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 43 57 23
2018 National Capital Region 46 54 33

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 57 43 23
2018 National Capital Region 58 42 33

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 23
2018 National Capital Region 0 100 33

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 23

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 33

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 23 77 23
2018 National Capital Region 36 64 33

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 32 68 23
2018 National Capital Region 24 76 33

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 35 65 23
2018 National Capital Region 45 55 33

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 39 61 23
2018 National Capital Region 37 63 33

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 36 64 23
2018 National Capital Region 25 75 33

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 53 47 23
2018 National Capital Region 45 55 33

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 23 77 23
2018 National Capital Region 36 64 33

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 23
2018 National Capital Region 0 100 33

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 33

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 45 55 23
2018 National Capital Region 30 70 33

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 22 78 23

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 75 25 23
2018 National Capital Region 45 55 33

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 36 64 23
2018 National Capital Region 18 82 33

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 23
2018 National Capital Region 0 100 33

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 33

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 33

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 43 57 33

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 24 76 33

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 15 85 33

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 15 85 33

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 15 85 33

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 33 67 33

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 36 64 33

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 33

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 51 49 33

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 15 85 33

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 18 15 13 5 5 35 10 59 17 359
2020 Ontario (excluding National Capital Region) 25 17 20 0 0 33 4 68 0 24
2019 National Capital Region 19 13 15 6 6 32 10 54 20 342
2019 Ontario (excluding National Capital Region) 31 24 29 0 6 10 0 61 7 18
2018 National Capital Region 16 17 17 7 5 32 5 54 18 323
2017 National Capital Region 14 19 14 7 7 30 9 54 23 331
2017 Ontario (excluding National Capital Region) 10 10 20 10 15 20 15 31 38 20
2014 National Capital Region 10 12 19 11 6 30 12 38 30 317
2014 Ontario (excluding National Capital Region) 20 20 0 7 27 27 0 55 45 15

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 39 31 11 5 2 10 1 79 9 358
2020 Ontario (excluding National Capital Region) 53 38 9 0 0 0 0 91 0 23
2019 National Capital Region 41 30 15 3 3 7 1 77 7 344
2019 Ontario (excluding National Capital Region) 42 40 12 0 6 0 0 82 6 18
2018 National Capital Region 37 32 15 5 3 6 1 75 9 324
2017 National Capital Region 32 32 16 6 3 9 0 72 11 331
2017 Ontario (excluding National Capital Region) 35 25 10 5 5 15 5 75 13 20
2014 National Capital Region 23 30 21 6 3 15 2 64 11 317
2014 Ontario (excluding National Capital Region) 33 13 27 13 7 7 0 50 21 15

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 5 95 360
2020 Ontario (excluding National Capital Region) 0 100 24
2019 National Capital Region 4 96 343
2018 National Capital Region 5 95 323

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 44 56 18
2019 National Capital Region 49 51 14

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 72 28 18

Question 63c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 18

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 18
2019 National Capital Region 0 100 14

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 18
2019 National Capital Region 0 100 14

Question 64d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 14

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 34 66 18

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 18
2019 National Capital Region 0 100 14

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 14

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 35 65 14

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 18
2019 National Capital Region 0 100 14

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 18
2019 National Capital Region 0 100 14

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 38 62 18

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 27 73 18
2019 National Capital Region 0 100 14

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 18
2019 National Capital Region 0 100 14

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 14

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 14

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 39 61 18
2019 National Capital Region 51 49 14

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 13

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 13

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 13

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 13

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 13

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 13

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 13

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 62 38 13

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 13

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 13

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 19 14 14 4 1 39 9 62 10 357
2020 Ontario (excluding National Capital Region) 25 29 17 0 0 29 0 76 0 24
2019 National Capital Region 19 14 17 5 2 34 9 59 12 343
2019 Ontario (excluding National Capital Region) 26 23 29 0 6 16 0 58 7 18
2018 National Capital Region 19 17 18 2 4 34 6 60 10 322
2017 National Capital Region 18 15 14 2 3 38 10 63 10 331
2017 Ontario (excluding National Capital Region) 0 20 5 10 5 35 25 50 38 20
2014 National Capital Region 15 12 17 3 1 39 13 56 9 316
2014 Ontario (excluding National Capital Region) 7 27 13 0 0 53 0 71 0 15

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 31 12 4 2 10 2 80 7 358
2020 Ontario (excluding National Capital Region) 67 20 13 0 0 0 0 87 0 24
2019 National Capital Region 45 28 13 4 2 7 1 80 6 344
2019 Ontario (excluding National Capital Region) 42 17 29 0 6 6 0 62 6 18
2018 National Capital Region 38 35 14 2 3 7 1 79 5 321
2017 National Capital Region 36 32 14 3 3 11 1 77 6 331
2017 Ontario (excluding National Capital Region) 40 25 5 15 5 10 0 72 22 20
2014 National Capital Region 30 27 20 2 2 18 3 71 5 317
2014 Ontario (excluding National Capital Region) 27 40 13 0 0 20 0 83 0 15

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 7 93 360
2020 Ontario (excluding National Capital Region) 25 75 24

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 12 88 359
2020 Ontario (excluding National Capital Region) 8 92 24
2019 National Capital Region 17 83 341
2019 Ontario (excluding National Capital Region) 6 94 18
2017 National Capital Region 19 81 331
2014 National Capital Region 12 88 316
2014 Ontario (excluding National Capital Region) 33 67 15

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 National Capital Region 75 25 63
2014 National Capital Region 87 13 38

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2017 National Capital Region 50 48 0 2 0 0 0 98 2 47
2014 National Capital Region 48 27 15 6 3 0 0 76 9 33

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 29 6 2 2 2 3 89 5 359
2020 Ontario (excluding National Capital Region) 67 29 0 4 0 0 0 96 4 24
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 39 36 14 7 2 2 0 77 9 356
2020 Ontario (excluding National Capital Region) 59 30 8 0 3 0 0 89 3 24

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 48 39 7 6 1 0 0 87 6 360
2020 Ontario (excluding National Capital Region) 50 33 17 0 0 0 0 83 0 24

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 48 38 7 5 1 0 0 86 6 358
2020 Ontario (excluding National Capital Region) 54 33 4 8 0 0 0 87 8 24

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 43 35 14 3 2 1 1 80 5 359
2020 Ontario (excluding National Capital Region) 47 41 4 3 4 0 0 88 8 24

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 31 7 2 1 1 2 90 3 360
2020 Ontario (excluding National Capital Region) 63 24 13 0 0 0 0 87 0 24

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 84 14 1 0 0 1 0 99 0 358
2020 Ontario (excluding National Capital Region) 80 20 0 0 0 0 0 100 0 24

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 60 32 4 3 1 1 1 93 4 356
2020 Ontario (excluding National Capital Region) 55 45 0 0 0 0 0 100 0 24

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 63 22 7 3 3 1 1 87 6 357
2020 Ontario (excluding National Capital Region) 76 16 8 0 0 0 0 92 0 24

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 67 24 5 3 0 1 0 92 3 356
2020 Ontario (excluding National Capital Region) 83 17 0 0 0 0 0 100 0 24

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 98 2 135

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 23 33 17 17 8 0 1 57 26 133

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 47 41 7 2 1 1 0 89 3 356
2020 Ontario (excluding National Capital Region) 63 30 4 0 3 0 0 92 3 24
2019 National Capital Region 45 38 11 3 2 1 0 84 5 342
2019 Ontario (excluding National Capital Region) 62 32 0 0 6 0 0 94 6 18
2018 National Capital Region 48 38 9 2 2 1 0 87 4 322
2017 National Capital Region 45 38 9 4 2 2 0 84 7 330
2017 Ontario (excluding National Capital Region) 45 40 5 0 5 5 0 89 5 20

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 28 9 7 5 1 0 79 12 360
2020 Ontario (excluding National Capital Region) 66 25 4 4 0 0 0 92 4 24

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 58 26 8 2 2 3 1 87 5 360
2020 Ontario (excluding National Capital Region) 66 30 4 0 0 0 0 96 0 24

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 43 35 11 6 3 2 0 80 9 360
2020 Ontario (excluding National Capital Region) 59 25 12 0 3 0 0 85 3 24
2019 National Capital Region 36 39 12 7 4 1 0 76 11 343
2019 Ontario (excluding National Capital Region) 26 50 6 6 12 0 0 76 18 18
2018 National Capital Region 35 41 13 5 4 1 0 77 10 324
2017 National Capital Region 31 44 11 10 3 1 0 76 13 330
2017 Ontario (excluding National Capital Region) 40 30 10 15 5 0 0 70 20 20

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 23 51 11 12 3 0 0 74 15 135
2019 National Capital Region 25 52 9 10 2 1 0 78 13 127

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 56 21 9 4 6 1 3 80 10 360
2020 Ontario (excluding National Capital Region) 63 20 8 0 8 0 0 83 8 24

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 23 12 5 3 0 0 80 8 358
2020 Ontario (excluding National Capital Region) 54 30 0 12 0 0 4 88 12 24
2019 National Capital Region 54 23 15 3 5 0 1 77 8 344
2019 Ontario (excluding National Capital Region) 50 23 12 11 5 0 0 73 16 18
2018 National Capital Region 47 30 12 5 3 0 2 79 8 323
2017 National Capital Region 41 30 13 7 6 0 2 73 13 331
2017 Ontario (excluding National Capital Region) 50 20 15 5 5 0 5 74 11 20

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 14 29 27 18 11 0 0 43 30 360
2020 Ontario (excluding National Capital Region) 29 25 29 8 8 0 0 54 17 24
2019 National Capital Region 18 34 21 18 9 0 0 51 27 344
2019 Ontario (excluding National Capital Region) 22 23 27 23 6 0 0 44 28 18
2018 National Capital Region 14 26 33 18 9 0 1 40 27 323
2017 National Capital Region 16 26 30 19 9 0 1 42 27 331
2017 Ontario (excluding National Capital Region) 15 40 25 15 5 0 0 55 20 20

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 26 33 22 11 8 0 1 59 19 357
2020 Ontario (excluding National Capital Region) 42 30 20 4 4 0 0 71 8 24
2019 National Capital Region 34 29 23 9 5 0 1 64 14 344
2019 Ontario (excluding National Capital Region) 33 33 16 18 0 0 0 67 18 18
2018 National Capital Region 24 29 29 14 3 0 1 53 18 324
2017 National Capital Region 27 26 27 13 5 0 2 54 18 331
2017 Ontario (excluding National Capital Region) 15 45 25 10 5 0 0 60 15 20

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 26 23 25 14 10 1 1 50 24 356
2020 Ontario (excluding National Capital Region) 46 21 16 8 8 0 0 67 17 24
2019 National Capital Region 21 29 21 17 10 0 1 51 28 344
2019 Ontario (excluding National Capital Region) 22 22 22 12 24 0 0 43 35 18
2018 National Capital Region 18 31 21 19 9 0 1 50 29 324
2017 National Capital Region 20 28 26 15 9 1 1 49 24 331
2017 Ontario (excluding National Capital Region) 15 10 30 25 20 0 0 25 45 20

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 44 24 16 8 5 0 2 70 14 359
2020 Ontario (excluding National Capital Region) 50 25 16 0 0 0 8 83 0 24
2019 National Capital Region 51 29 8 5 1 0 4 84 7 344
2019 Ontario (excluding National Capital Region) 33 50 5 6 6 0 0 83 12 18
2018 National Capital Region 48 26 15 4 1 1 6 79 5 323
2017 National Capital Region 43 27 14 5 1 1 9 78 6 330
2017 Ontario (excluding National Capital Region) 30 20 20 5 0 0 25 67 7 20

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 27 28 23 12 9 0 0 56 21 360
2020 Ontario (excluding National Capital Region) 33 38 16 4 8 0 0 71 13 24
2019 National Capital Region 38 28 17 9 7 0 1 66 16 342
2019 Ontario (excluding National Capital Region) 23 33 16 23 6 0 0 56 28 18
2018 National Capital Region 34 28 22 8 6 0 1 63 14 324
2017 National Capital Region 29 30 24 14 3 0 1 59 17 331
2017 Ontario (excluding National Capital Region) 25 35 30 5 5 0 0 60 10 20

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 31 23 22 8 10 0 6 58 19 358
2020 Ontario (excluding National Capital Region) 30 30 12 13 8 0 8 65 22 24

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 36 35 17 8 3 0 1 71 11 357
2020 Ontario (excluding National Capital Region) 38 49 9 0 0 0 4 91 0 23
2019 National Capital Region 34 36 20 5 5 0 0 70 10 340
2019 Ontario (excluding National Capital Region) 26 45 12 12 0 0 5 75 12 18
2018 National Capital Region 22 41 24 7 4 1 1 64 12 322
2017 National Capital Region 28 36 20 12 2 0 1 65 15 331
2017 Ontario (excluding National Capital Region) 15 50 10 20 0 5 0 68 21 20

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 25 37 23 10 4 1 1 63 14 357
2020 Ontario (excluding National Capital Region) 46 25 30 0 0 0 0 70 0 24
2019 National Capital Region 25 37 22 10 5 0 0 63 15 340
2019 Ontario (excluding National Capital Region) 32 16 24 18 6 5 0 50 25 18
2018 National Capital Region 23 29 27 15 4 1 1 52 20 323
2017 National Capital Region 25 30 29 12 2 0 1 56 15 331
2017 Ontario (excluding National Capital Region) 10 40 30 15 0 0 5 53 16 20

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 35 33 20 7 4 1 1 69 11 357
2020 Ontario (excluding National Capital Region) 45 30 17 4 0 0 4 78 4 24
2019 National Capital Region 37 30 19 8 5 0 0 68 14 340
2019 Ontario (excluding National Capital Region) 40 16 31 0 12 0 0 57 12 17
2018 National Capital Region 28 35 22 10 4 0 1 63 15 322
2017 National Capital Region 31 34 21 10 3 0 1 66 13 331
2017 Ontario (excluding National Capital Region) 25 30 20 15 5 0 5 58 21 20

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 51 23 15 5 5 1 1 75 10 356
2020 Ontario (excluding National Capital Region) 54 25 8 4 3 0 4 83 8 24
2019 National Capital Region 51 24 13 5 7 0 1 75 12 339
2019 Ontario (excluding National Capital Region) 41 33 26 0 0 0 0 74 0 16

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 27 34 23 11 5 0 1 61 16 358
2020 Ontario (excluding National Capital Region) 38 37 20 4 0 0 0 75 4 24

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 29 36 21 11 3 0 0 65 14 356
2020 Ontario (excluding National Capital Region) 32 47 8 4 4 0 4 82 9 24
2019 National Capital Region 39 32 19 6 4 0 0 71 10 340
2019 Ontario (excluding National Capital Region) 45 24 12 12 6 0 0 69 19 17
2018 National Capital Region 29 37 19 9 4 1 1 67 13 323
2017 National Capital Region 35 31 20 10 3 1 1 67 13 329
2017 Ontario (excluding National Capital Region) 35 30 20 10 5 0 0 65 15 20

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 45 31 17 5 1 0 1 77 6 356
2020 Ontario (excluding National Capital Region) 67 20 0 8 0 4 0 91 9 24
2019 National Capital Region 65 22 9 2 1 0 1 88 3 337
2019 Ontario (excluding National Capital Region) 82 0 12 6 0 0 0 82 6 18
2018 National Capital Region 63 21 10 2 2 0 2 86 4 321
2017 National Capital Region 63 22 9 2 1 0 3 87 3 331
2017 Ontario (excluding National Capital Region) 55 25 5 5 0 0 10 89 6 20

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 28 36 22 11 3 0 0 64 14 355
2020 Ontario (excluding National Capital Region) 38 50 8 0 4 0 0 88 4 24

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 69 17 6 2 1 1 5 91 2 357
2020 Ontario (excluding National Capital Region) 66 17 13 0 0 0 4 87 0 24
2019 National Capital Region 81 9 4 1 1 1 4 94 2 338
2019 Ontario (excluding National Capital Region) 88 6 0 0 6 0 0 94 6 18
2018 National Capital Region 75 12 4 2 0 0 7 93 3 322

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 81 9 2 3 1 1 3 94 4 357
2020 Ontario (excluding National Capital Region) 81 7 4 0 4 0 4 91 4 24
2019 National Capital Region 78 10 4 3 3 1 2 90 6 343
2019 Ontario (excluding National Capital Region) 76 18 0 0 6 0 0 94 6 18
2018 National Capital Region 75 11 5 3 2 0 4 89 6 323
2017 National Capital Region 75 13 6 2 1 0 2 90 4 330
2017 Ontario (excluding National Capital Region) 50 10 20 15 0 0 5 63 16 20

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 65 23 8 3 0 0 1 89 3 356
2020 Ontario (excluding National Capital Region) 79 17 0 0 4 0 0 96 4 24
2019 National Capital Region 62 24 8 3 2 0 1 87 5 343
2019 Ontario (excluding National Capital Region) 48 40 6 0 6 0 0 88 6 18
2018 National Capital Region 57 29 8 2 2 0 2 87 5 322
2017 National Capital Region 58 27 9 3 1 0 2 86 4 331
2017 Ontario (excluding National Capital Region) 55 15 20 10 0 0 0 70 10 20

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 70 16 7 2 4 0 1 87 6 357
2020 Ontario (excluding National Capital Region) 83 8 4 0 4 0 0 92 4 24
2019 National Capital Region 66 17 8 6 3 0 1 83 9 344
2019 Ontario (excluding National Capital Region) 71 24 0 0 6 0 0 94 6 18
2018 National Capital Region 57 25 10 3 3 0 1 83 7 320
2017 National Capital Region 66 21 7 3 2 0 2 88 5 329
2017 Ontario (excluding National Capital Region) 55 15 10 5 10 5 0 74 16 20

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 61 10 6 3 1 1 18 87 6 359
2020 Ontario (excluding National Capital Region) 59 8 4 0 0 0 29 94 0 24
2019 National Capital Region 58 15 4 2 0 0 20 93 3 342
2019 Ontario (excluding National Capital Region) 66 11 18 0 0 0 6 81 0 18
2018 National Capital Region 49 16 7 2 1 0 25 87 3 320
2017 National Capital Region 55 11 5 3 1 1 24 88 6 329
2017 Ontario (excluding National Capital Region) 55 5 0 0 0 0 40 100 0 20

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 71 18 4 2 2 0 3 92 4 360
2020 Ontario (excluding National Capital Region) 79 17 0 4 0 0 0 96 4 24
2019 National Capital Region 70 23 4 1 1 0 1 94 2 342
2019 Ontario (excluding National Capital Region) 76 24 0 0 0 0 0 100 0 18
2018 National Capital Region 61 23 7 2 1 0 4 89 3 320
2017 National Capital Region 65 22 5 1 1 0 6 93 2 330
2017 Ontario (excluding National Capital Region) 60 5 15 0 0 0 20 81 0 20

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 69 15 8 3 3 0 1 85 7 360
2020 Ontario (excluding National Capital Region) 63 17 13 0 3 0 4 83 3 24
2019 National Capital Region 70 16 5 3 5 0 2 87 7 343
2019 Ontario (excluding National Capital Region) 55 18 22 6 0 0 0 73 6 18
2018 National Capital Region 63 17 7 5 5 0 3 83 10 321
2017 National Capital Region 64 18 8 2 4 1 3 86 6 330
2017 Ontario (excluding National Capital Region) 60 30 0 0 5 0 5 95 5 20

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 42 31 17 7 2 0 1 74 9 360
2020 Ontario (excluding National Capital Region) 67 17 13 0 3 0 0 84 3 24
2019 National Capital Region 55 24 13 6 1 0 0 79 7 343
2019 Ontario (excluding National Capital Region) 66 12 23 0 0 0 0 77 0 18
2018 National Capital Region 48 31 14 3 2 0 1 80 6 322
2017 National Capital Region 49 29 13 3 2 0 3 80 6 328
2017 Ontario (excluding National Capital Region) 50 30 15 5 0 0 0 80 5 20

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 31 41 20 6 2 1 0 72 8 360
2020 Ontario (excluding National Capital Region) 33 46 21 0 0 0 0 79 0 24

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 15 30 36 15 4 1 0 45 19 360
2020 Ontario (excluding National Capital Region) 21 42 32 4 0 0 0 64 4 24
2019 National Capital Region 16 39 32 10 3 0 0 55 13 344
2019 Ontario (excluding National Capital Region) 23 17 43 12 6 0 0 39 18 18
2018 National Capital Region 14 38 33 12 3 0 0 52 15 324
2017 National Capital Region 14 31 39 14 3 0 0 44 17 330
2017 Ontario (excluding National Capital Region) 0 30 50 20 0 0 0 30 20 20

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 11 20 37 23 9 0 0 32 31 359
2020 Ontario (excluding National Capital Region) 4 17 41 29 8 0 0 37 21 24
2019 National Capital Region 8 16 35 27 14 0 0 42 24 341
2019 Ontario (excluding National Capital Region) 6 17 38 39 0 0 0 39 23 18
2018 National Capital Region 8 17 34 27 14 0 1 41 25 317
2017 National Capital Region 6 15 43 21 14 0 0 36 21 330
2017 Ontario (excluding National Capital Region) 5 20 45 30 0 0 0 30 25 20
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 12 71 15 2 85 15 360
2020 Ontario (excluding National Capital Region) 8 71 17 4 90 10 24

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 14 6 4 3 1 14 84 9 360
2020 Ontario (excluding National Capital Region) 71 8 0 4 0 8 8 95 5 24
2019 National Capital Region 57 18 7 4 5 1 8 82 10 344
2019 Ontario (excluding National Capital Region) 45 11 11 12 12 0 10 62 26 18
2018 National Capital Region 60 11 9 6 5 1 8 79 12 323
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