2020 Public Service Employee Survey Results by Theme for Social Sciences and Humanities Research Council by Question 105. What is your current employee status?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 39 40 10 8 3 0 0 79 11 178
2020 Term 46 34 9 11 0 0 0 80 11 36
2019 Indeterminate (permanent) 46 35 9 6 4 0 0 81 10 162
2019 Term 39 37 13 8 3 0 0 76 11 38
2018 Indeterminate (permanent) 38 46 10 4 2 0 0 84 7 133
2018 Term 61 34 5 0 0 0 0 95 0 20
2017 Indeterminate (permanent) 38 41 11 5 4 0 0 80 9 149
2014 Indeterminate (permanent) 34 43 10 9 5 0 0 77 14 137
2014 Term 38 33 17 8 4 0 0 71 13 24

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 39 34 12 8 7 0 0 72 15 179
2020 Term 53 25 8 10 3 0 0 78 13 37
2019 Indeterminate (permanent) 42 35 10 7 5 0 0 77 13 163
2019 Term 45 34 5 11 5 0 0 79 16 38
2018 Indeterminate (permanent) 41 39 9 7 4 0 0 79 12 133
2018 Term 60 35 0 5 0 0 0 95 5 20
2017 Indeterminate (permanent) 37 34 13 10 6 0 0 71 16 149

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 51 37 8 1 2 0 0 89 3 179
2020 Term 55 31 11 0 3 0 0 86 3 37
2019 Indeterminate (permanent) 59 27 9 2 2 0 0 86 4 163
2019 Term 58 32 8 0 3 0 0 90 3 38
2018 Indeterminate (permanent) 54 37 5 2 1 0 0 92 3 132
2018 Term 79 21 0 0 0 0 0 100 0 20
2017 Indeterminate (permanent) 56 33 9 2 0 0 0 88 2 148
2014 Indeterminate (permanent) 56 32 11 1 0 0 0 88 1 137
2014 Term 63 33 4 0 0 0 0 96 0 24

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 41 39 12 5 3 0 0 80 8 179
2020 Term 45 39 8 8 0 0 0 84 8 37
2019 Indeterminate (permanent) 49 33 12 4 2 0 0 82 6 163
2019 Term 47 40 10 0 3 0 0 87 3 38
2018 Indeterminate (permanent) 47 35 13 4 1 1 0 83 5 133
2018 Term 79 15 0 5 0 0 0 95 5 20
2017 Indeterminate (permanent) 45 37 13 1 3 0 0 82 5 148
2014 Indeterminate (permanent) 45 34 12 4 4 0 0 80 8 137
2014 Term 33 38 25 4 0 0 0 71 4 24

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 47 30 14 7 2 0 0 77 9 179
2020 Term 59 19 17 3 3 0 0 78 6 37
2019 Indeterminate (permanent) 48 34 11 4 4 0 0 82 7 163
2019 Term 42 39 8 3 5 3 0 84 8 38
2018 Indeterminate (permanent) 43 38 10 4 4 0 0 81 8 133
2017 Indeterminate (permanent) 44 35 12 4 5 0 0 79 10 149
2014 Indeterminate (permanent) 41 35 10 9 5 1 0 76 14 137
2014 Term 42 33 21 4 0 0 0 75 4 24

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 44 34 12 8 2 0 0 78 10 178
2020 Term 52 28 14 6 0 0 0 80 6 36
2019 Indeterminate (permanent) 43 37 11 6 4 0 0 80 10 163
2019 Term 45 39 2 8 3 3 0 87 11 38
2018 Indeterminate (permanent) 42 39 8 7 3 0 0 82 10 131
2017 Indeterminate (permanent) 40 40 10 7 4 0 0 80 11 149
2014 Indeterminate (permanent) 37 37 13 8 4 1 0 74 13 137
2014 Term 46 33 17 4 0 0 0 79 4 24

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 37 23 18 11 7 3 0 62 19 180
2020 Term 49 13 25 6 3 5 0 65 9 37
2019 Indeterminate (permanent) 37 25 23 7 5 2 1 64 13 163
2019 Term 34 23 16 10 8 8 0 63 20 38
2018 Indeterminate (permanent) 31 33 16 11 5 4 1 68 16 133
2017 Indeterminate (permanent) 33 20 26 13 6 2 0 54 19 149
2014 Indeterminate (permanent) 29 30 18 10 10 4 0 62 20 137
2014 Term 21 25 25 13 4 8 4 52 19 24
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 57 20 12 6 3 1 1 78 9 180
2020 Term 54 14 12 0 0 11 8 85 0 37
2019 Indeterminate (permanent) 61 25 9 2 2 0 1 86 5 163
2019 Term 71 13 5 3 5 0 3 86 8 38

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 53 27 8 7 4 1 1 81 11 180
2020 Term 63 23 11 0 0 3 0 88 0 36
2019 Indeterminate (permanent) 55 30 6 6 2 1 1 86 8 162
2019 Term 61 26 0 5 5 0 3 89 11 38
2018 Indeterminate (permanent) 41 40 7 6 5 0 0 81 12 132
2018 Term 70 25 5 0 0 0 0 95 0 20
2017 Indeterminate (permanent) 53 31 5 4 5 1 0 85 10 149
2014 Indeterminate (permanent) 41 38 6 9 5 1 0 80 14 137
2014 Term 54 21 13 4 0 8 0 82 5 24

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 59 20 9 6 6 0 0 79 12 180
2020 Term 67 17 11 3 3 0 0 83 6 37
2019 Indeterminate (permanent) 60 23 8 6 4 0 0 82 10 163
2019 Term 56 19 12 8 3 3 0 76 11 38
2018 Indeterminate (permanent) 46 33 8 8 5 0 0 79 13 132
2018 Term 75 19 5 0 0 0 0 95 0 20
2017 Indeterminate (permanent) 56 25 10 3 5 0 1 81 8 149
2014 Indeterminate (permanent) 56 27 6 6 4 1 1 84 10 137
2014 Term 63 25 13 0 0 0 0 88 0 24

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 39 27 14 10 3 7 1 71 14 180
2020 Term 51 21 8 6 0 14 0 84 6 37
2019 Indeterminate (permanent) 39 37 15 5 3 1 0 77 7 162
2019 Term 50 27 5 3 3 13 0 89 6 38
2018 Indeterminate (permanent) 31 46 10 5 5 2 1 79 11 133
2018 Term 75 19 0 0 5 0 0 95 5 20
2017 Indeterminate (permanent) 32 36 14 9 4 3 1 72 14 148
2014 Indeterminate (permanent) 26 40 15 8 6 3 1 69 14 136
2014 Term 46 21 17 8 0 8 0 73 9 24

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 40 32 12 11 4 1 0 73 15 180
2020 Term 48 24 19 0 6 3 0 74 6 37
2019 Indeterminate (permanent) 33 42 14 7 3 1 0 76 11 162
2019 Term 48 24 10 8 3 8 0 78 12 38
2018 Indeterminate (permanent) 26 45 16 7 5 1 1 72 12 133
2018 Term 70 21 4 0 5 0 0 91 5 20
2017 Indeterminate (permanent) 24 47 12 7 6 2 1 74 14 148
2014 Indeterminate (permanent) 25 45 13 11 5 1 0 71 16 136
2014 Term 38 25 13 13 4 8 0 68 18 24

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 23 38 18 12 6 2 1 63 18 180
2020 Term 42 14 19 6 6 14 0 65 13 37
2019 Indeterminate (permanent) 25 39 17 13 3 4 0 66 16 162
2019 Term 34 39 10 8 3 5 0 78 11 38
2018 Indeterminate (permanent) 25 36 18 12 5 3 1 64 17 133
2018 Term 45 31 14 0 5 5 0 79 5 20
2017 Indeterminate (permanent) 16 45 19 8 4 6 1 66 13 148
2014 Indeterminate (permanent) 19 37 18 15 7 4 0 59 23 136
2014 Term 25 33 13 8 4 17 0 70 15 24

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 17 47 13 16 9 0 0 63 24 180
2020 Term 34 33 16 6 6 6 0 71 12 37
2019 Indeterminate (permanent) 12 46 18 16 7 1 0 59 23 162
2019 Term 40 21 18 13 5 3 0 62 19 38
2018 Indeterminate (permanent) 16 35 18 25 6 0 1 51 32 133
2018 Term 39 35 21 5 0 0 0 74 5 20
2017 Indeterminate (permanent) 11 44 17 14 9 3 1 58 24 148
2014 Indeterminate (permanent) 15 42 15 18 9 1 0 57 28 136
2014 Term 21 42 21 8 4 4 0 65 13 24
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 39 34 10 11 5 1 0 74 16 180
2020 Term 45 33 8 13 0 0 0 78 13 37
2019 Indeterminate (permanent) 40 35 11 10 4 0 0 74 15 163
2019 Term 39 39 3 8 5 3 3 83 14 38
2018 Indeterminate (permanent) 31 40 14 10 4 0 0 72 14 131
2018 Term 50 30 14 5 0 0 0 81 5 20
2017 Indeterminate (permanent) 34 38 10 9 8 0 0 72 18 149
2014 Indeterminate (permanent) 29 36 16 11 7 0 0 66 18 137
2014 Term 29 42 17 4 4 4 0 74 9 24

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 38 43 10 6 3 0 0 80 9 178
2020 Term 49 29 8 14 0 0 0 78 14 37
2019 Indeterminate (permanent) 37 44 8 7 4 0 1 81 10 163
2019 Term 29 44 8 8 11 0 0 73 19 38
2018 Indeterminate (permanent) 30 43 12 13 3 0 0 72 16 133
2018 Term 51 39 10 0 0 0 0 90 0 20
2017 Indeterminate (permanent) 36 44 7 9 4 0 0 80 13 149

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 49 28 10 7 4 1 1 78 12 180
2020 Term 58 19 17 0 3 3 0 79 3 36
2019 Indeterminate (permanent) 57 28 5 7 3 0 0 85 10 162
2019 Term 58 21 8 8 5 0 0 79 13 38
2018 Indeterminate (permanent) 44 38 7 6 6 0 0 81 12 132
2018 Term 81 14 5 0 0 0 0 95 0 20
2017 Indeterminate (permanent) 45 37 7 6 4 0 1 83 10 149
2014 Indeterminate (permanent) 49 32 9 5 5 1 0 81 10 136
2014 Term 46 38 13 0 0 4 0 87 0 24

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 39 41 10 7 3 0 0 80 10 178
2020 Term 42 30 14 14 0 0 0 72 14 37
2019 Indeterminate (permanent) 40 38 13 5 4 0 0 78 9 163
2019 Term 31 29 24 11 5 0 0 60 16 38
2018 Indeterminate (permanent) 30 56 7 7 0 0 0 86 7 132
2018 Term 35 50 10 5 0 0 0 85 5 20
2017 Indeterminate (permanent) 36 42 9 8 3 0 1 79 12 149
2014 Indeterminate (permanent) 23 44 15 15 4 0 1 67 18 137
2014 Term 29 50 8 4 8 0 0 79 13 24

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 56 18 12 7 5 1 1 75 12 180
2020 Term 59 26 6 3 0 6 0 91 3 35

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 29 32 18 10 7 2 1 63 18 180
2020 Term 33 32 24 0 0 11 0 73 0 37
2019 Indeterminate (permanent) 24 40 13 9 11 2 0 66 20 163
2019 Term 27 34 16 11 5 8 0 66 17 38
2018 Indeterminate (permanent) 23 40 15 13 8 0 0 63 22 133
2017 Indeterminate (permanent) 26 37 13 13 9 2 0 64 23 149
2014 Indeterminate (permanent) 23 26 17 22 12 1 0 49 34 137
2014 Term 29 38 4 13 8 8 0 73 23 24

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 27 20 20 17 14 2 1 48 32 180
2020 Term 27 30 14 13 5 11 0 64 20 37
2019 Indeterminate (permanent) 20 34 12 14 15 4 2 57 30 163
2019 Term 27 23 19 11 8 13 0 58 21 38
2018 Indeterminate (permanent) 21 26 14 22 15 2 1 48 37 132
2017 Indeterminate (permanent) 19 20 11 28 20 3 0 39 49 148
2014 Indeterminate (permanent) 14 19 12 30 24 1 0 33 55 137
2014 Term 17 13 4 33 21 4 8 33 62 24

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 45 28 12 6 6 1 3 76 12 180
2020 Term 59 22 8 3 6 0 3 83 9 37
2019 Indeterminate (permanent) 46 25 17 7 2 1 2 73 9 163
2019 Term 63 13 8 5 0 5 5 85 6 38

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 49 25 16 6 1 1 2 76 8 177
2020 Term 57 16 19 3 0 3 3 77 3 37
2019 Indeterminate (permanent) 53 22 15 6 1 1 1 77 8 162
2019 Term 45 29 11 3 3 3 8 82 6 38

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 75 5 7 2 2 5 4 88 4 179
2020 Term 90 3 0 3 2 3 0 95 5 37
2019 Indeterminate (permanent) 72 8 6 5 1 5 2 87 7 162
2019 Term 66 12 3 0 8 5 5 88 9 38

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 72 10 6 3 0 1 10 90 3 180
2020 Term 76 16 3 0 2 0 3 95 2 37
2019 Indeterminate (permanent) 81 6 1 0 1 2 9 98 1 162
2019 Term 74 8 0 0 3 0 16 97 3 38

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 39 39 11 6 5 0 0 78 11 178
2020 Term 41 34 14 9 3 0 0 74 11 36
2019 Indeterminate (permanent) 39 41 8 7 5 0 0 80 12 163
2019 Term 45 37 5 8 3 3 0 84 11 38
2018 Indeterminate (permanent) 38 40 7 12 2 1 0 79 14 132
2018 Term 54 41 0 5 0 0 0 95 5 20
2017 Indeterminate (permanent) 34 41 16 7 2 0 0 75 9 148
2014 Indeterminate (permanent) 31 39 12 12 5 1 0 71 18 137
2014 Term 38 29 13 21 0 0 0 67 21 24

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 38 39 7 9 6 1 1 78 15 179
2020 Term 48 25 13 8 6 0 0 73 14 37
2019 Indeterminate (permanent) 43 34 9 9 4 0 0 77 14 162
2019 Term 53 34 5 0 5 3 0 89 5 38
2018 Indeterminate (permanent) 48 30 11 9 3 0 0 78 11 131
2018 Term 58 26 11 5 0 0 0 84 5 19
2017 Indeterminate (permanent) 41 35 13 8 3 0 0 76 11 148
2014 Indeterminate (permanent) 40 32 12 10 6 1 0 73 15 137
2014 Term 50 29 8 13 0 0 0 79 13 24

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 32 44 11 9 4 0 0 76 13 179
2020 Term 69 17 6 3 3 0 3 89 6 37
2019 Indeterminate (permanent) 42 41 6 6 4 0 0 83 11 158
2019 Term 34 39 11 5 8 3 0 76 13 38
2018 Indeterminate (permanent) 37 45 7 7 4 0 0 82 11 133
2018 Term 65 25 5 5 0 0 0 90 5 20
2017 Indeterminate (permanent) 34 43 13 5 4 1 0 77 10 148
2014 Indeterminate (permanent) 36 41 10 9 4 0 0 77 13 136
2014 Term 42 46 8 0 4 0 0 88 4 24

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 27 46 13 10 3 2 0 74 13 180
2020 Term 27 54 13 6 0 0 0 81 6 37
2019 Indeterminate (permanent) 21 51 19 5 3 1 0 73 8 163
2019 Term 34 34 19 0 8 5 0 72 8 38
2018 Indeterminate (permanent) 21 46 18 10 5 1 0 68 14 132
2017 Indeterminate (permanent) 24 37 21 13 3 1 0 62 17 149

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 48 27 10 11 5 0 0 75 16 179
2020 Term 56 22 11 6 6 0 0 78 11 37
2019 Indeterminate (permanent) 53 27 9 7 4 0 0 80 11 163
2019 Term 55 18 13 5 8 0 0 73 13 38
2018 Indeterminate (permanent) 52 36 8 2 1 0 0 89 3 132
2018 Term 65 35 0 0 0 0 0 100 0 20
2017 Indeterminate (permanent) 49 32 9 5 5 0 0 81 10 149
2014 Indeterminate (permanent) 46 30 10 9 4 0 1 77 13 137
2014 Term 46 29 17 4 4 0 0 75 8 24

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 26 37 22 9 6 0 1 63 15 177
2020 Term 51 35 11 3 0 0 0 86 3 37
2019 Indeterminate (permanent) 33 33 22 6 5 0 1 66 11 161
2019 Term 50 20 19 8 0 3 0 73 8 38
2018 Indeterminate (permanent) 37 33 18 9 4 0 0 70 12 133
2018 Term 55 31 9 0 5 0 0 86 5 20
2017 Indeterminate (permanent) 35 39 14 10 1 0 0 74 12 149
2014 Indeterminate (permanent) 31 40 20 5 4 0 1 71 9 137
2014 Term 33 33 33 0 0 0 0 67 0 24

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Indeterminate (permanent) 41 59 180
2020 Term 32 68 37

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 64 13 7 3 1 5 9 88 4 180
2020 Term 64 14 6 3 0 11 3 90 3 37

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Indeterminate (permanent) 24 30 46 180
2020 Term 46 22 33 37
2019 Indeterminate (permanent) 23 36 41 163
2019 Term 37 21 42 38
2018 Indeterminate (permanent) 24 34 41 132
2018 Term 15 40 45 20
2017 Indeterminate (permanent) 27 34 39 149
2014 Indeterminate (permanent) 34 32 34 137
2014 Term 46 4 50 24

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Indeterminate (permanent) 9 35 50 2 0 5 44
2019 Indeterminate (permanent) 10 40 39 5 0 5 38
2019 Term 0 29 28 0 36 7 14
2018 Indeterminate (permanent) 6 25 57 0 0 12 32
2017 Indeterminate (permanent) 5 22 55 5 0 12 40
2014 Indeterminate (permanent) 0 22 50 22 9999 7 46
2014 Term 0 9 36 18 9999 36 11
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 53 38 4 2 2 1 0 91 4 178
2020 Term 62 33 3 3 0 0 0 94 3 37
2019 Indeterminate (permanent) 56 33 6 2 3 0 0 89 5 163
2019 Term 71 16 5 3 5 0 0 87 8 38
2018 Indeterminate (permanent) 60 30 6 4 1 0 0 90 4 133
2018 Term 81 19 0 0 0 0 0 100 0 20
2017 Indeterminate (permanent) 50 36 7 5 2 0 0 86 7 148
2014 Indeterminate (permanent) 49 35 7 7 1 1 0 85 8 137
2014 Term 63 21 13 4 0 0 0 83 4 24

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 40 43 11 5 1 1 0 84 5 180
2020 Term 47 39 11 3 0 0 0 86 3 37
2019 Indeterminate (permanent) 34 45 10 9 1 1 0 80 10 161
2019 Term 52 37 3 5 0 3 0 92 5 38
2018 Indeterminate (permanent) 30 46 17 5 2 0 1 77 6 133
2017 Indeterminate (permanent) 38 40 16 5 0 0 0 78 5 149
2014 Indeterminate (permanent) 39 45 9 7 0 1 0 85 7 137
2014 Term 46 42 8 4 0 0 0 88 4 24

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 6 27 39 21 5 1 1 27 34 180
2020 Term 6 10 35 22 24 3 0 47 16 37
2019 Indeterminate (permanent) 6 24 45 21 3 1 0 25 30 162
2019 Term 16 11 26 27 11 8 3 42 29 38
2018 Indeterminate (permanent) 12 20 38 21 9 0 0 30 32 131
2018 Term 10 9 40 10 30 0 0 40 19 20
2017 Indeterminate (permanent) 5 16 45 21 10 0 2 32 22 149
2014 Indeterminate (permanent) 4 24 41 21 7 0 1 29 29 135
2014 Term 4 25 21 29 4 8 8 40 35 24

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 7 12 28 35 15 1 2 51 19 180
2020 Term 3 6 22 26 29 14 0 64 10 37
2019 Indeterminate (permanent) 4 16 37 31 11 2 0 42 20 162
2019 Term 8 22 8 30 19 8 5 56 35 37
2018 Indeterminate (permanent) 10 21 31 26 11 0 1 38 31 131
2017 Indeterminate (permanent) 6 16 27 32 14 3 2 48 24 149
2014 Indeterminate (permanent) 7 15 32 26 18 1 1 45 23 135
2014 Term 13 17 17 25 13 8 8 45 35 24

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 13 21 34 21 9 1 1 30 35 180
2020 Term 14 8 22 27 21 6 3 52 24 37
2019 Indeterminate (permanent) 10 30 38 14 6 2 0 20 41 163
2019 Term 5 24 31 18 16 3 3 36 31 38
2018 Indeterminate (permanent) 8 34 28 21 6 1 2 28 44 132
2018 Term 0 21 30 40 4 0 5 47 22 20
2017 Indeterminate (permanent) 11 27 38 15 5 3 1 21 39 149
2014 Indeterminate (permanent) 12 24 38 16 9 1 1 25 36 135
2014 Term 13 29 17 21 4 8 8 30 50 24

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 7 19 37 25 11 0 1 36 26 180
2020 Term 6 6 32 27 27 3 0 56 11 37
2019 Indeterminate (permanent) 9 17 43 22 9 1 0 31 26 161
2019 Term 3 15 27 21 24 5 5 50 20 38
2018 Indeterminate (permanent) 6 20 35 30 9 0 0 39 26 131
2018 Term 5 4 21 41 24 5 0 69 10 20
2017 Indeterminate (permanent) 3 15 39 32 10 1 0 43 18 149
2014 Indeterminate (permanent) 4 13 41 30 12 0 1 43 16 135
2014 Term 8 13 25 38 13 0 4 52 22 24

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 9 28 31 22 9 1 1 31 38 177
2020 Term 6 14 10 22 36 11 0 66 23 36
2019 Indeterminate (permanent) 13 22 32 21 8 2 1 30 36 161
2019 Term 8 13 31 5 27 11 5 38 25 38
2018 Indeterminate (permanent) 13 26 35 17 9 0 0 26 39 133
2018 Term 5 14 21 21 39 0 0 60 19 20
2017 Indeterminate (permanent) 13 24 35 16 11 1 0 27 37 148
2014 Indeterminate (permanent) 21 31 29 11 7 1 1 19 52 136
2014 Term 21 8 17 25 4 13 13 39 39 24

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 10 15 35 24 12 3 1 37 27 180
2020 Term 3 10 16 16 19 28 8 54 21 37
2019 Indeterminate (permanent) 8 15 40 27 6 1 2 35 24 161
2019 Term 16 21 21 13 13 8 8 32 44 38
2018 Indeterminate (permanent) 8 26 33 26 6 1 1 33 34 132
2018 Term 5 25 26 5 29 10 0 38 33 20
2017 Indeterminate (permanent) 8 29 28 25 9 1 1 34 37 149
2014 Indeterminate (permanent) 11 20 33 21 13 2 0 34 32 134
2014 Term 4 29 17 21 17 4 8 43 38 24

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 9 17 35 28 9 0 1 38 26 179
2020 Term 3 11 37 16 24 8 0 44 15 37
2019 Indeterminate (permanent) 8 26 36 22 7 1 0 29 34 162
2019 Term 8 13 28 16 21 8 5 43 24 38
2018 Indeterminate (permanent) 8 21 43 20 7 0 1 28 29 132
2018 Term 0 9 31 30 25 5 0 58 10 20
2017 Indeterminate (permanent) 6 18 49 21 5 1 0 26 24 149
2014 Indeterminate (permanent) 10 21 43 18 6 3 1 24 31 136
2014 Term 8 21 8 38 8 8 8 55 35 24

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 8 20 40 23 8 0 1 32 28 179
2020 Term 3 8 44 24 22 0 0 45 11 37
2019 Indeterminate (permanent) 10 20 39 23 8 0 0 31 30 162
2019 Term 5 21 23 31 13 3 3 47 28 38

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 22 44 11 16 4 3 0 68 21 179
2020 Term 34 35 3 11 8 8 0 76 21 37
2019 Indeterminate (permanent) 15 42 24 15 4 1 0 57 19 163
2019 Term 19 34 21 11 5 8 3 59 18 38

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 45 32 8 10 4 1 0 78 14 179
2020 Term 59 25 5 6 3 3 0 86 9 37
2019 Indeterminate (permanent) 50 29 11 6 3 0 0 79 9 162
2019 Term 45 29 8 3 10 5 0 78 14 38
2018 Indeterminate (permanent) 42 33 7 12 5 2 0 76 17 131
2018 Term 74 20 0 0 5 0 0 95 5 19
2017 Indeterminate (permanent) 42 35 9 8 7 0 0 77 14 149
2014 Indeterminate (permanent) 44 29 10 8 9 0 0 73 17 137
2014 Term 46 38 17 0 0 0 0 83 0 24

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 52 32 8 6 2 0 0 84 8 178
2020 Term 74 17 6 3 0 0 0 91 3 36
2019 Indeterminate (permanent) 48 40 5 4 2 0 0 88 7 163
2019 Term 69 13 8 3 8 0 0 82 11 38
2018 Indeterminate (permanent) 43 39 9 4 5 0 0 82 8 131
2018 Term 81 14 0 5 0 0 0 95 5 20
2017 Indeterminate (permanent) 53 32 5 5 5 0 0 84 10 149
2014 Indeterminate (permanent) 54 36 4 4 3 0 0 90 7 137
2014 Term 63 38 0 0 0 0 0 100 0 24

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 46 39 9 3 2 1 0 85 5 180
2020 Term 56 38 0 3 0 3 0 97 3 37
2019 Indeterminate (permanent) 51 35 6 5 1 2 0 87 6 163
2019 Term 61 23 5 0 5 5 0 89 6 38
2018 Indeterminate (permanent) 39 43 9 6 3 1 0 82 9 132
2018 Term 86 9 0 5 0 0 0 95 5 20

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 36 38 11 11 4 1 0 74 15 180
2020 Term 46 30 6 8 5 6 0 80 14 37
2019 Indeterminate (permanent) 34 43 12 8 2 1 0 78 10 161
2019 Term 50 23 8 10 8 0 0 74 18 38
2018 Indeterminate (permanent) 41 38 12 8 1 0 0 80 8 133
2017 Indeterminate (permanent) 34 39 17 8 1 2 0 74 9 149
2014 Indeterminate (permanent) 48 34 10 4 1 3 1 85 5 137
2014 Term 42 33 25 0 0 0 0 75 0 24

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 33 45 13 7 0 1 0 80 7 179
2020 Term 49 24 14 3 8 3 0 75 11 37
2019 Indeterminate (permanent) 40 40 12 4 1 2 0 82 5 163
2019 Term 42 31 5 8 3 11 0 83 11 38
2018 Indeterminate (permanent) 37 42 9 9 2 1 0 80 11 133
2017 Indeterminate (permanent) 34 34 16 12 3 1 0 68 16 149
2014 Indeterminate (permanent) 48 28 12 4 3 5 1 81 7 137
2014 Term 42 21 8 8 8 13 0 71 19 24

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 56 30 7 5 2 0 0 85 7 179
2020 Term 78 13 0 6 0 3 0 94 6 37
2019 Indeterminate (permanent) 53 33 8 4 3 1 0 86 6 161
2019 Term 53 37 3 0 3 5 0 94 3 38
2018 Indeterminate (permanent) 50 35 7 7 1 0 0 86 8 132
2017 Indeterminate (permanent) 49 33 9 6 3 0 0 82 9 149
2014 Indeterminate (permanent) 57 33 9 0 1 1 0 90 1 137
2014 Term 63 25 13 0 0 0 0 88 0 24

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 50 23 11 6 5 3 2 76 12 180
2020 Term 49 24 5 3 3 8 8 88 7 37

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 37 42 12 4 2 2 0 81 7 180
2020 Term 40 24 19 3 6 8 0 70 9 37

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 37 34 11 8 7 2 1 72 16 179
2020 Term 49 29 11 6 3 3 0 80 9 37

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 25 30 16 13 6 6 4 61 21 180
2020 Term 37 22 16 3 3 19 0 73 7 37
2019 Indeterminate (permanent) 35 29 17 7 5 4 3 69 13 162
2019 Term 29 21 8 8 10 16 8 66 24 38
2018 Indeterminate (permanent) 21 42 18 7 8 4 2 66 15 133
2018 Term 19 30 15 5 5 20 5 66 14 20
2017 Indeterminate (permanent) 32 36 12 8 8 3 2 71 16 149
2014 Indeterminate (permanent) 37 31 15 9 5 1 3 70 14 137
2014 Term 21 33 17 4 4 17 4 68 11 24

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 32 32 14 11 7 3 1 67 19 180
2020 Term 44 19 11 3 5 11 6 77 9 36
2019 Indeterminate (permanent) 32 40 12 8 4 4 0 75 13 162
2019 Term 42 21 3 16 0 16 3 78 19 38
2018 Indeterminate (permanent) 35 40 10 6 3 4 2 79 10 133
2017 Indeterminate (permanent) 29 45 15 6 3 1 1 75 10 149
2014 Indeterminate (permanent) 44 37 7 7 3 1 1 83 10 137
2014 Term 42 29 8 8 4 8 0 77 14 24

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 37 35 18 6 3 2 0 73 9 179
2020 Term 37 35 8 6 3 11 0 81 9 37
2019 Indeterminate (permanent) 38 36 18 5 2 1 0 74 8 163
2019 Term 39 27 16 5 3 11 0 74 9 38
2018 Indeterminate (permanent) 26 49 18 5 2 1 0 75 7 133

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 17 24 21 12 13 12 1 47 28 177
2020 Term 16 13 24 3 0 39 6 53 5 37
2019 Indeterminate (permanent) 22 20 18 14 12 13 2 49 30 163
2019 Term 27 18 8 3 11 34 0 68 20 38
2018 Indeterminate (permanent) 11 31 20 18 9 11 1 47 31 132
2017 Indeterminate (permanent) 16 26 19 11 14 7 6 49 29 149
2014 Indeterminate (permanent) 17 24 18 11 15 8 7 48 31 137
2014 Term 17 17 4 13 17 29 4 50 44 24

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 36 48 4 9 3 0 0 83 13 179
2020 Term 51 44 3 3 0 0 0 94 3 37

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 27 49 11 10 3 0 1 76 13 178
2020 Term 41 42 11 6 0 0 0 83 6 37
2019 Indeterminate (permanent) 52 31 7 8 1 0 0 83 9 163
2019 Term 42 34 11 11 3 0 0 76 13 38
2017 Indeterminate (permanent) 58 31 4 4 3 0 0 89 7 148
2014 Indeterminate (permanent) 54 35 4 5 1 0 0 89 7 137
2014 Term 46 25 13 13 4 0 0 71 17 24

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 41 38 12 6 3 0 0 79 9 176
2020 Term 53 30 8 8 0 0 0 83 8 37
2019 Indeterminate (permanent) 51 36 7 4 1 0 0 88 5 163
2019 Term 60 19 13 5 3 0 0 79 8 38
2017 Indeterminate (permanent) 55 38 3 2 1 0 0 93 3 149
2014 Indeterminate (permanent) 53 31 8 6 0 1 1 86 6 137
2014 Term 63 21 13 4 0 0 0 83 4 24

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 72 16 4 4 3 1 1 89 7 179
2020 Term 78 16 3 0 0 0 3 97 0 37
2017 Indeterminate (permanent) 64 25 5 5 1 0 0 89 6 148
2014 Indeterminate (permanent) 63 28 4 2 3 1 0 91 5 137
2014 Term 75 21 0 0 4 0 0 96 4 24

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 67 19 9 4 1 1 0 87 5 180
2020 Term 61 33 6 0 0 0 0 94 0 36
2019 Indeterminate (permanent) 59 26 12 2 0 0 1 86 2 163
2019 Term 68 14 11 3 3 3 0 84 6 37

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Indeterminate (permanent) 12 88 179
2019 Indeterminate (permanent) 20 80 163
2019 Term 21 79 38
2018 Indeterminate (permanent) 18 82 133

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 16 16 22 11 7 23 5 44 26 179
2020 Term 15 3 6 6 0 57 14 62 19 37
2019 Indeterminate (permanent) 14 22 17 15 4 24 5 50 26 163
2019 Term 16 5 13 8 8 37 13 42 31 38
2018 Indeterminate (permanent) 7 25 18 11 8 25 4 46 28 132
2018 Term 25 25 10 5 5 30 0 71 15 20
2017 Indeterminate (permanent) 10 21 18 11 7 27 6 47 27 149
2014 Indeterminate (permanent) 15 16 15 8 7 34 6 52 24 137
2014 Term 8 4 21 4 4 38 21 30 20 24

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 27 34 19 10 4 5 0 65 15 179
2020 Term 35 16 10 6 0 27 6 76 8 37
2019 Indeterminate (permanent) 31 32 20 7 2 7 1 68 9 163
2019 Term 29 27 10 5 8 21 0 71 17 38
2018 Indeterminate (permanent) 25 36 18 8 3 8 1 67 13 132
2018 Term 61 14 15 5 0 4 0 78 5 20
2017 Indeterminate (permanent) 28 31 15 13 4 7 1 65 19 149
2014 Indeterminate (permanent) 35 26 14 7 6 12 1 70 14 137
2014 Term 17 8 21 0 4 46 4 50 8 24

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Indeterminate (permanent) 6 94 180
2019 Indeterminate (permanent) 8 92 162
2018 Indeterminate (permanent) 7 93 132
2018 Term 0 100 20

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 16 18 23 8 5 28 4 49 18 179
2020 Term 16 5 8 0 3 65 3 65 9 37
2019 Indeterminate (permanent) 15 16 23 6 4 28 8 49 15 162
2019 Term 19 5 13 0 8 47 8 53 18 38
2018 Indeterminate (permanent) 13 20 22 6 5 29 5 50 16 132
2018 Term 30 15 14 0 0 40 0 76 0 20
2017 Indeterminate (permanent) 12 19 20 6 3 31 7 51 16 149
2014 Indeterminate (permanent) 18 13 18 2 3 40 7 58 10 136
2014 Term 8 8 25 0 4 54 0 36 9 24

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 28 37 15 11 2 6 0 70 14 180
2020 Term 41 13 22 3 3 19 0 67 7 37
2019 Indeterminate (permanent) 34 37 15 4 3 6 1 76 7 162
2019 Term 40 21 8 5 3 23 0 80 10 38
2018 Indeterminate (permanent) 27 35 19 5 4 11 0 70 9 133
2018 Term 66 10 19 0 0 4 0 80 0 20
2017 Indeterminate (permanent) 25 34 17 7 3 12 2 69 11 149
2014 Indeterminate (permanent) 40 23 12 2 3 18 1 79 6 136
2014 Term 13 25 17 4 4 38 0 60 13 24

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Indeterminate (permanent) 9 91 178
2020 Term 22 78 37

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Indeterminate (permanent) 13 87 178
2020 Term 17 83 37
2019 Indeterminate (permanent) 15 85 163
2019 Term 21 79 38
2017 Indeterminate (permanent) 13 87 147
2014 Indeterminate (permanent) 16 84 137

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Indeterminate (permanent) 84 16 19
2014 Indeterminate (permanent) 86 14 22

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2017 Indeterminate (permanent) 62 32 0 6 0 0 0 94 6 16
2014 Indeterminate (permanent) 58 32 0 11 0 0 0 89 11 19

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 54 32 4 3 2 3 2 90 5 178
2020 Term 55 28 6 6 0 3 3 88 6 37
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 35 35 11 13 5 1 0 71 18 179
2020 Term 28 30 17 3 8 14 0 68 13 37

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 41 47 6 4 1 0 0 89 5 179
2020 Term 51 30 11 8 0 0 0 81 8 37

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 42 37 11 7 2 0 0 79 10 179
2020 Term 51 31 16 3 0 0 0 81 3 37

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 35 47 13 4 1 0 1 82 5 175
2020 Term 44 25 14 8 0 3 6 76 9 37

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 47 40 8 2 1 1 2 89 3 179
2020 Term 68 18 15 0 0 0 0 85 0 35

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 79 17 1 0 0 3 0 99 0 179
2020 Term 94 3 3 0 0 0 0 97 0 37

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 52 35 8 2 2 1 0 88 4 180
2020 Term 39 33 14 8 0 6 0 76 9 37

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 55 27 7 6 5 0 1 82 10 180
2020 Term 61 17 14 0 3 3 3 82 3 37

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 58 30 7 3 2 0 1 88 5 178
2020 Term 72 19 6 3 0 0 0 92 3 37

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 37 42 10 6 2 2 0 81 9 178
2020 Term 31 38 17 6 6 3 0 71 11 37
2019 Indeterminate (permanent) 37 45 10 4 1 1 1 84 5 163
2019 Term 33 27 8 8 8 14 3 72 19 37
2018 Indeterminate (permanent) 42 43 12 2 1 0 0 85 3 132
2018 Term 50 30 10 5 0 5 0 84 5 20
2017 Indeterminate (permanent) 35 42 13 6 1 2 0 79 7 149

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 44 26 9 13 8 0 0 70 21 177
2020 Term 35 31 9 6 11 9 0 72 19 36

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 55 26 11 2 4 2 1 83 6 178
2020 Term 53 19 22 3 0 3 0 74 3 37

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 34 35 14 9 6 1 0 70 16 178
2020 Term 38 32 22 3 3 3 0 72 6 37
2019 Indeterminate (permanent) 31 39 17 9 4 1 0 71 12 163
2019 Term 32 21 16 13 13 3 3 56 28 38
2018 Indeterminate (permanent) 32 37 17 8 5 1 0 70 13 133
2018 Term 45 35 10 5 5 0 0 80 10 20
2017 Indeterminate (permanent) 24 49 14 9 4 0 0 73 13 149

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Indeterminate (permanent) 23 47 9 9 5 2 4 74 16 55

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 52 19 11 7 8 0 3 73 15 180
2020 Term 66 5 17 4 0 0 8 77 4 37

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 51 26 13 8 2 0 1 77 10 180
2020 Term 47 26 10 3 6 3 6 80 9 37
2019 Indeterminate (permanent) 48 30 11 4 5 1 1 79 9 162
2019 Term 27 21 34 8 8 3 0 49 16 38
2018 Indeterminate (permanent) 43 35 17 2 2 0 1 79 4 133
2018 Term 35 40 15 5 4 0 0 75 10 20
2017 Indeterminate (permanent) 33 39 17 6 3 1 2 74 9 149

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 12 22 33 15 17 0 0 34 32 179
2020 Term 33 43 5 8 8 3 0 78 17 37
2019 Indeterminate (permanent) 11 32 29 15 13 0 0 43 28 163
2019 Term 24 23 37 5 8 3 0 49 14 38
2018 Indeterminate (permanent) 11 26 32 21 11 0 0 36 32 133
2018 Term 10 30 35 14 10 0 0 40 25 20
2017 Indeterminate (permanent) 10 26 28 27 9 0 0 36 36 149

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 18 35 23 14 10 0 0 53 24 180
2020 Term 49 24 16 8 0 3 0 75 9 37
2019 Indeterminate (permanent) 19 30 24 17 9 0 1 49 27 162
2019 Term 32 37 11 16 0 3 3 72 16 38
2018 Indeterminate (permanent) 17 27 29 19 8 0 0 44 27 131
2018 Term 26 50 9 10 5 0 0 76 15 20
2017 Indeterminate (permanent) 16 36 25 16 6 0 1 52 23 149

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 15 24 26 19 15 0 1 39 34 179
2020 Term 42 28 10 11 3 6 0 74 15 37
2019 Indeterminate (permanent) 14 26 24 21 12 0 1 41 34 162
2019 Term 24 16 26 18 13 3 0 41 32 38
2018 Indeterminate (permanent) 15 26 25 19 15 0 0 41 34 131
2018 Term 21 21 15 33 10 0 0 41 43 20
2017 Indeterminate (permanent) 13 26 28 17 15 1 0 39 32 149

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 35 30 20 9 5 1 1 66 14 180
2020 Term 60 18 5 6 3 3 6 86 9 37
2019 Indeterminate (permanent) 44 31 14 4 5 0 2 76 9 161
2019 Term 60 18 5 5 3 5 3 85 9 37
2018 Indeterminate (permanent) 43 25 18 7 3 1 3 71 10 132
2018 Term 57 25 5 8 5 0 0 81 14 20
2017 Indeterminate (permanent) 39 27 19 5 2 1 7 72 8 149

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 21 29 21 19 10 0 0 51 29 180
2020 Term 44 35 5 8 6 3 0 81 14 37
2019 Indeterminate (permanent) 30 33 22 9 7 0 0 63 16 162
2019 Term 37 18 19 11 8 8 0 60 20 38
2018 Indeterminate (permanent) 31 36 18 10 5 0 0 67 15 133
2018 Term 41 25 19 10 5 0 0 66 15 20
2017 Indeterminate (permanent) 25 32 22 14 6 0 1 57 21 149

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 32 21 19 8 11 0 8 58 21 178
2020 Term 42 37 6 8 5 0 3 81 13 37

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 30 40 15 10 5 0 1 71 14 180
2020 Term 37 35 16 3 6 3 0 75 9 37
2019 Indeterminate (permanent) 25 44 21 7 2 0 1 70 9 163
2019 Term 34 34 16 3 3 8 3 77 6 38
2018 Indeterminate (permanent) 25 33 31 7 3 1 0 59 10 130
2018 Term 60 26 15 0 0 0 0 85 0 20
2017 Indeterminate (permanent) 29 33 26 8 3 1 0 63 11 149

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 23 36 20 16 4 0 1 59 20 180
2020 Term 53 28 8 9 0 3 0 83 9 36
2019 Indeterminate (permanent) 20 36 26 14 3 0 1 56 17 163
2019 Term 37 18 19 10 8 8 0 60 20 38
2018 Indeterminate (permanent) 16 37 30 11 6 0 0 53 18 131
2018 Term 40 31 20 9 0 0 0 71 9 20
2017 Indeterminate (permanent) 21 35 29 10 3 0 1 57 14 149

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 29 35 19 10 6 0 1 65 16 180
2020 Term 40 35 17 3 3 0 3 77 6 37
2019 Indeterminate (permanent) 32 34 21 11 2 0 0 66 14 163
2019 Term 34 21 11 23 5 3 3 58 30 38
2018 Indeterminate (permanent) 25 29 26 12 7 0 1 55 19 131
2018 Term 49 26 20 5 0 0 0 75 5 20
2017 Indeterminate (permanent) 32 36 20 9 3 0 0 68 11 149

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 43 28 14 9 4 0 1 72 13 178
2020 Term 62 22 5 3 3 3 3 89 6 37
2019 Indeterminate (permanent) 51 23 10 10 5 0 0 75 15 163
2019 Term 50 23 8 5 3 8 3 82 9 38

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 18 32 30 14 5 0 0 51 19 179
2020 Term 31 27 25 11 3 3 0 60 14 37

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 23 37 24 8 8 0 0 59 17 180
2020 Term 31 44 14 6 3 3 0 77 9 37
2019 Indeterminate (permanent) 30 38 23 9 1 0 0 68 10 162
2019 Term 37 24 21 10 3 5 0 64 14 38
2018 Indeterminate (permanent) 23 41 25 8 3 0 0 64 11 131
2018 Term 21 49 26 5 0 0 0 69 5 20
2017 Indeterminate (permanent) 23 42 19 15 1 0 0 65 16 149

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 44 33 13 6 2 0 2 78 8 179
2020 Term 47 33 9 9 0 3 0 82 9 36
2019 Indeterminate (permanent) 66 23 7 1 2 0 1 89 3 162
2019 Term 55 16 11 8 0 11 0 79 9 38
2018 Indeterminate (permanent) 65 23 8 2 1 1 1 89 2 130
2018 Term 44 30 21 0 5 0 0 74 5 20
2017 Indeterminate (permanent) 66 24 6 3 1 0 1 90 3 149

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 22 38 25 11 4 0 1 60 15 179
2020 Term 27 53 19 0 0 0 0 81 0 37

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 65 19 5 2 1 0 8 91 4 180
2020 Term 65 26 0 3 0 3 3 97 3 37
2019 Indeterminate (permanent) 72 11 5 0 2 0 10 92 2 161
2019 Term 74 5 5 0 3 5 8 91 3 38
2018 Indeterminate (permanent) 78 13 5 1 0 2 2 94 1 130
2018 Term 79 15 0 0 0 0 5 100 0 20

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 73 9 4 3 3 0 8 89 6 178
2020 Term 83 0 6 0 3 6 3 91 3 37
2019 Indeterminate (permanent) 65 17 9 2 5 0 1 84 8 161
2019 Term 66 10 3 3 11 3 5 83 14 38
2018 Indeterminate (permanent) 63 18 9 3 3 1 2 84 6 130
2018 Term 70 19 5 5 0 0 0 90 5 20
2017 Indeterminate (permanent) 67 13 12 3 2 1 2 83 5 147

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 59 25 9 4 0 0 3 87 4 178
2020 Term 82 12 0 0 0 6 0 100 0 37
2019 Indeterminate (permanent) 50 33 9 3 4 0 1 85 6 162
2019 Term 66 5 8 13 3 3 3 75 17 38
2018 Indeterminate (permanent) 42 32 16 6 3 0 2 75 9 133
2018 Term 63 26 11 0 0 0 0 89 0 19
2017 Indeterminate (permanent) 47 33 14 3 1 0 1 82 4 148

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 60 21 5 6 6 0 3 83 12 180
2020 Term 81 8 0 3 3 6 0 94 6 37
2019 Indeterminate (permanent) 58 24 10 2 4 0 1 83 6 161
2019 Term 55 19 10 8 3 3 3 78 11 38
2018 Indeterminate (permanent) 53 23 16 4 4 0 1 76 8 132
2018 Term 63 27 5 5 0 0 0 90 5 19
2017 Indeterminate (permanent) 64 20 10 3 3 0 1 84 6 149

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 59 13 5 3 1 0 19 89 5 180
2020 Term 78 2 0 0 0 6 14 100 0 37
2019 Indeterminate (permanent) 56 14 7 2 0 0 21 89 2 162
2019 Term 56 10 0 0 2 3 29 97 3 38
2018 Indeterminate (permanent) 48 12 7 1 0 1 31 88 2 133
2018 Term 69 5 5 0 0 0 21 94 0 19
2017 Indeterminate (permanent) 47 19 9 3 1 0 22 85 4 149

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 69 19 7 2 0 1 2 91 2 180
2020 Term 76 18 0 0 0 6 0 100 0 37
2019 Indeterminate (permanent) 51 31 10 3 1 0 4 85 4 160
2019 Term 56 16 13 5 3 5 3 77 9 38
2018 Indeterminate (permanent) 54 30 9 3 1 0 3 87 4 133
2018 Term 68 21 5 0 0 0 5 94 0 19
2017 Indeterminate (permanent) 56 26 10 1 0 1 6 88 1 148

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 75 15 3 3 1 2 2 94 4 180
2020 Term 8 22 33 17 18 3 0 31 36 37
2019 Indeterminate (permanent) 76 16 3 1 1 0 2 94 3 162
2019 Term 21 5 11 21 37 3 3 28 61 38
2018 Indeterminate (permanent) 69 17 5 2 2 0 5 91 3 133
2018 Term 20 21 16 21 21 0 0 42 42 19
2017 Indeterminate (permanent) 65 20 8 3 1 1 3 88 4 149

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 46 29 13 7 3 0 2 76 10 180
2020 Term 48 30 6 6 6 3 3 82 12 37
2019 Indeterminate (permanent) 61 23 9 3 3 0 1 86 6 162
2019 Term 55 13 11 5 5 5 5 76 12 38
2018 Indeterminate (permanent) 49 33 12 5 0 0 1 83 5 133
2018 Term 62 21 11 5 0 0 0 84 5 19
2017 Indeterminate (permanent) 53 28 13 3 1 0 1 82 5 149

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 28 42 23 5 1 1 0 70 6 180
2020 Term 51 35 6 0 8 0 0 86 8 37

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 8 37 32 16 7 0 0 45 23 179
2020 Term 19 40 24 11 6 0 0 59 17 37
2019 Indeterminate (permanent) 14 35 30 17 5 0 0 49 22 162
2019 Term 11 45 23 16 5 0 0 56 21 38
2018 Indeterminate (permanent) 10 37 39 11 3 0 1 47 14 132
2018 Term 19 46 25 10 0 0 0 65 10 20
2017 Indeterminate (permanent) 11 27 43 15 4 0 0 39 19 149

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 11 24 38 20 7 0 0 27 35 180
2020 Term 17 3 30 40 11 0 0 51 19 37
2019 Indeterminate (permanent) 7 25 35 24 8 0 0 32 32 161
2019 Term 13 18 21 27 21 0 0 48 31 38
2018 Indeterminate (permanent) 5 21 41 26 6 0 1 33 26 133
2018 Term 5 10 40 29 15 0 0 45 15 20
2017 Indeterminate (permanent) 4 17 43 26 9 0 0 35 21 149
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 11 67 21 1 86 14 180
2020 Term 17 47 28 8 73 27 37

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Indeterminate (permanent) 65 35 20

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 51 19 11 3 2 2 11 81 6 180
2020 Term 46 8 5 3 5 6 28 81 11 37
2019 Indeterminate (permanent) 60 14 10 6 4 0 6 78 11 163
2019 Term 53 11 3 5 7 3 19 81 16 38
2018 Indeterminate (permanent) 41 16 16 7 5 1 14 67 14 133
2018 Term 85 5 0 5 0 0 5 95 5 20

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 22 24 11 27 11 0 5 48 40 19

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Indeterminate (permanent) 19 10 19 15 10 5 21 40 35 20
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