2020 Public Service Employee Survey Results by Theme for Impact Assessment Agency of Canada by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 41 11 6 3 0 0 80 9 115
2020 Does not provide services to public 40 40 9 9 2 0 0 80 11 274
2019 Provides services to public 48 35 11 4 1 0 0 84 5 114
2019 Does not provide services to public 40 44 6 6 3 0 0 84 9 236
2018 Provides services to public 36 41 14 6 3 0 0 77 9 84
2018 Does not provide services to public 36 48 7 5 4 0 0 84 9 165
2017 Provides services to public 45 39 12 3 1 0 0 84 4 81
2017 Does not provide services to public 45 38 11 5 1 0 0 84 6 146
2014 Provides services to public 26 49 13 10 3 0 0 75 13 65
2014 Does not provide services to public 33 39 16 9 3 1 0 73 12 144

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 43 32 9 9 6 0 0 76 15 115
2020 Does not provide services to public 44 36 10 7 3 0 0 80 10 273
2019 Provides services to public 49 30 11 8 2 0 0 79 10 114
2019 Does not provide services to public 43 37 8 6 5 0 0 81 11 234
2018 Provides services to public 42 35 12 7 3 0 0 77 11 86
2018 Does not provide services to public 40 41 8 8 4 0 0 81 11 167
2017 Provides services to public 43 37 7 5 6 1 0 81 11 81
2017 Does not provide services to public 43 38 14 4 2 0 0 81 6 143

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 53 33 10 3 2 0 0 86 5 112
2020 Does not provide services to public 51 33 10 5 1 0 0 85 6 274
2019 Provides services to public 54 31 10 4 1 0 0 85 4 113
2019 Does not provide services to public 49 32 11 4 3 0 0 82 7 234
2018 Provides services to public 49 34 11 2 3 0 0 83 6 86
2018 Does not provide services to public 44 43 9 1 2 0 0 87 4 165
2017 Provides services to public 54 32 8 4 1 0 1 87 5 80
2017 Does not provide services to public 56 32 9 1 1 0 0 89 2 146
2014 Provides services to public 54 34 8 0 3 0 0 89 3 65
2014 Does not provide services to public 53 32 10 5 0 0 0 85 5 144

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 37 42 12 6 2 0 0 80 8 115
2020 Does not provide services to public 47 37 9 5 1 0 0 84 6 274
2019 Provides services to public 51 36 10 1 2 0 0 87 3 114
2019 Does not provide services to public 46 41 6 5 2 0 0 87 7 236
2018 Provides services to public 46 37 9 6 2 0 0 83 8 86
2018 Does not provide services to public 39 47 7 4 2 1 0 87 7 166
2017 Provides services to public 50 38 4 5 4 0 0 88 9 80
2017 Does not provide services to public 45 42 10 2 1 0 0 87 3 146
2014 Provides services to public 41 35 16 8 0 0 0 77 8 65
2014 Does not provide services to public 38 37 17 8 1 0 0 74 9 144

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 48 30 13 5 4 1 0 78 9 114
2020 Does not provide services to public 56 27 10 7 1 0 0 83 8 272
2019 Provides services to public 52 27 14 7 1 0 0 78 8 114
2019 Does not provide services to public 53 33 6 4 3 1 0 87 6 234
2018 Provides services to public 52 30 11 6 1 0 0 82 7 85
2018 Does not provide services to public 52 31 8 5 4 0 0 83 9 167
2017 Provides services to public 52 35 7 2 4 0 0 87 6 81
2017 Does not provide services to public 53 35 8 2 1 0 0 88 4 146
2014 Provides services to public 35 36 20 8 2 0 0 71 9 65
2014 Does not provide services to public 40 36 13 8 2 2 0 77 10 144

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 34 10 8 4 1 0 78 12 112
2020 Does not provide services to public 54 30 8 7 1 0 0 84 8 273
2019 Provides services to public 53 26 13 7 1 0 0 79 8 114
2019 Does not provide services to public 51 35 8 3 2 0 0 87 5 236
2018 Provides services to public 45 34 15 5 2 0 0 78 7 86
2018 Does not provide services to public 49 35 7 6 2 1 1 85 8 165
2017 Provides services to public 51 36 7 3 4 0 0 87 6 81
2017 Does not provide services to public 51 37 10 1 1 0 0 88 2 146
2014 Provides services to public 35 39 20 3 3 0 0 73 6 65
2014 Does not provide services to public 40 37 14 7 1 0 0 77 9 144

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 40 26 12 12 4 5 0 70 18 114
2020 Does not provide services to public 45 21 17 9 4 3 0 68 14 274
2019 Provides services to public 48 23 17 7 3 3 0 73 10 114
2019 Does not provide services to public 43 21 17 10 4 5 0 67 14 235
2018 Provides services to public 46 25 9 13 6 1 0 72 19 86
2018 Does not provide services to public 52 18 13 7 7 3 1 73 14 167
2017 Provides services to public 51 16 15 10 5 2 1 69 15 81
2017 Does not provide services to public 38 28 19 8 1 5 0 70 10 146
2014 Provides services to public 32 19 12 26 6 4 0 53 34 65
2014 Does not provide services to public 36 24 18 13 6 3 1 62 19 144
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 56 27 7 4 3 1 2 86 7 114
2020 Does not provide services to public 61 23 8 5 1 1 2 86 6 273
2019 Provides services to public 56 25 9 3 1 2 4 86 4 114
2019 Does not provide services to public 58 23 9 5 2 1 2 84 7 236

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 56 31 6 4 3 0 0 87 7 114
2020 Does not provide services to public 59 22 11 5 2 0 1 81 8 272
2019 Provides services to public 59 23 7 8 2 1 0 83 10 113
2019 Does not provide services to public 52 27 10 8 2 0 0 80 10 234
2018 Provides services to public 44 39 7 6 5 0 0 83 10 86
2018 Does not provide services to public 49 28 12 8 3 1 0 77 11 166
2017 Provides services to public 53 27 6 6 5 3 0 82 11 81
2017 Does not provide services to public 49 36 7 3 2 2 1 87 6 146
2014 Provides services to public 43 32 14 5 6 0 0 75 11 65
2014 Does not provide services to public 49 28 10 10 2 0 0 77 12 144

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 67 17 5 5 4 1 0 85 10 115
2020 Does not provide services to public 65 20 7 5 2 0 0 85 7 274
2019 Provides services to public 61 26 8 4 1 1 0 87 5 114
2019 Does not provide services to public 58 26 6 6 3 0 0 84 9 235
2018 Provides services to public 51 32 5 8 5 0 0 83 12 86
2018 Does not provide services to public 56 25 9 5 5 1 0 81 10 168
2017 Provides services to public 57 26 11 1 3 1 0 84 5 81
2017 Does not provide services to public 59 25 7 5 3 0 0 85 8 146
2014 Provides services to public 46 26 17 2 9 0 0 73 11 65
2014 Does not provide services to public 52 26 10 7 5 1 0 78 12 144

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 26 10 6 4 9 1 78 11 115
2020 Does not provide services to public 49 28 9 7 1 6 0 82 8 274
2019 Provides services to public 47 31 11 4 2 5 1 83 6 114
2019 Does not provide services to public 44 33 12 3 2 6 0 82 5 233
2018 Provides services to public 52 25 12 7 1 3 0 79 8 85
2018 Does not provide services to public 49 33 8 4 4 2 0 83 8 167
2017 Provides services to public 47 31 6 10 1 5 0 82 12 81
2017 Does not provide services to public 46 38 7 3 0 5 1 89 4 146
2014 Provides services to public 28 46 10 12 3 2 0 75 15 65
2014 Does not provide services to public 35 34 13 9 3 6 0 74 12 144

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 29 17 10 3 3 1 69 13 115
2020 Does not provide services to public 45 31 12 10 2 1 0 77 12 274
2019 Provides services to public 39 32 15 9 2 3 1 74 11 113
2019 Does not provide services to public 42 37 13 3 2 3 0 81 6 234
2018 Provides services to public 41 38 8 13 0 0 0 79 13 85
2018 Does not provide services to public 40 39 10 6 4 1 0 80 10 166
2017 Provides services to public 41 36 14 4 4 1 0 78 8 80
2017 Does not provide services to public 46 39 9 4 0 1 0 86 4 146
2014 Provides services to public 23 46 13 15 1 2 0 70 17 65
2014 Does not provide services to public 30 36 18 10 3 3 0 69 13 142

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 27 34 17 14 3 4 1 65 18 114
2020 Does not provide services to public 34 32 16 10 3 4 0 70 13 273
2019 Provides services to public 32 33 13 14 3 3 1 68 18 113
2019 Does not provide services to public 28 40 13 11 3 5 0 72 14 233
2018 Provides services to public 29 40 18 10 0 3 0 71 11 84
2018 Does not provide services to public 28 39 18 7 6 2 0 69 13 167
2017 Provides services to public 32 33 15 11 5 4 0 68 17 81
2017 Does not provide services to public 36 40 13 9 0 3 0 77 9 146
2014 Provides services to public 18 37 23 11 6 5 0 58 18 65
2014 Does not provide services to public 20 37 21 13 4 4 0 60 18 144

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 27 34 16 20 3 1 0 61 23 115
2020 Does not provide services to public 29 34 15 15 4 2 0 65 20 274
2019 Provides services to public 20 43 14 17 5 1 1 63 22 113
2019 Does not provide services to public 21 39 15 16 5 3 0 63 22 233
2018 Provides services to public 22 40 16 16 6 0 0 62 22 85
2018 Does not provide services to public 22 41 15 14 7 1 0 64 21 167
2017 Provides services to public 31 30 16 15 5 4 0 63 20 81
2017 Does not provide services to public 26 45 12 11 5 1 0 72 16 146
2014 Provides services to public 18 31 17 25 9 0 0 49 34 65
2014 Does not provide services to public 18 33 16 22 8 3 0 53 31 144
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 40 40 10 6 4 0 0 80 10 115
2020 Does not provide services to public 46 34 8 8 3 0 0 81 11 274
2019 Provides services to public 37 44 13 5 1 0 0 81 6 113
2019 Does not provide services to public 43 39 7 7 3 1 0 82 11 236
2018 Provides services to public 33 43 11 12 1 0 0 76 13 86
2018 Does not provide services to public 34 41 12 7 5 0 1 76 12 168
2017 Provides services to public 43 39 7 2 7 0 1 83 10 81
2017 Does not provide services to public 38 42 12 6 2 0 0 80 8 146
2014 Provides services to public 17 51 12 11 8 2 0 69 19 65
2014 Does not provide services to public 29 43 11 13 3 1 0 73 16 144

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 43 9 10 3 0 0 78 13 115
2020 Does not provide services to public 40 41 11 7 1 0 0 81 7 273
2019 Provides services to public 40 39 10 8 4 0 0 79 12 111
2019 Does not provide services to public 36 39 12 9 3 0 0 75 12 232
2018 Provides services to public 29 45 9 11 5 0 0 75 16 86
2018 Does not provide services to public 31 42 15 9 3 0 0 73 12 168
2017 Provides services to public 37 44 9 6 5 0 0 80 11 81
2017 Does not provide services to public 34 44 11 9 2 0 0 78 11 146

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 56 30 8 3 3 0 0 86 6 114
2020 Does not provide services to public 55 28 7 7 3 0 1 84 10 273
2019 Provides services to public 51 28 14 6 1 0 0 79 7 114
2019 Does not provide services to public 47 31 9 8 4 1 1 79 12 236
2018 Provides services to public 40 43 5 7 5 0 1 84 12 86
2018 Does not provide services to public 45 33 13 6 2 0 1 79 8 168
2017 Provides services to public 40 36 11 6 3 3 1 79 10 81
2017 Does not provide services to public 43 43 8 1 2 1 1 88 3 146
2014 Provides services to public 33 41 11 9 4 0 1 75 14 65
2014 Does not provide services to public 45 31 10 10 5 1 0 76 14 144

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 34 38 11 14 4 0 0 72 18 112
2020 Does not provide services to public 40 35 13 9 1 0 1 76 11 269
2019 Provides services to public 26 40 18 13 4 0 0 66 16 112
2019 Does not provide services to public 33 40 9 12 4 1 0 74 17 236
2018 Provides services to public 20 53 9 17 0 0 1 73 18 86
2018 Does not provide services to public 29 41 16 8 5 1 0 71 12 168
2017 Provides services to public 27 52 10 9 2 0 0 79 11 81
2017 Does not provide services to public 32 42 14 10 2 0 0 74 12 146
2014 Provides services to public 18 48 4 22 6 0 1 67 29 65
2014 Does not provide services to public 32 40 11 13 2 0 1 73 16 144

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 62 19 9 3 2 4 2 85 5 114
2020 Does not provide services to public 60 19 10 5 3 2 1 81 9 273

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 32 29 17 10 6 4 1 65 17 115
2020 Does not provide services to public 32 31 18 12 4 3 0 64 17 273
2019 Provides services to public 29 33 17 15 3 3 0 64 18 114
2019 Does not provide services to public 30 38 12 10 5 5 0 72 15 236
2018 Provides services to public 25 37 15 16 5 1 1 63 21 85
2018 Does not provide services to public 27 41 17 7 7 2 0 69 14 167
2017 Provides services to public 28 36 14 17 5 0 0 64 22 81
2017 Does not provide services to public 34 38 14 7 5 2 0 73 12 145
2014 Provides services to public 18 45 13 15 8 1 0 64 23 65
2014 Does not provide services to public 24 35 18 13 7 1 1 61 20 144

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 31 24 13 19 10 2 2 57 30 115
2020 Does not provide services to public 21 25 19 17 12 5 1 49 31 274
2019 Provides services to public 35 23 16 12 11 3 0 59 24 114
2019 Does not provide services to public 26 30 14 14 11 4 1 59 27 236
2018 Provides services to public 33 29 13 18 6 2 0 63 24 85
2018 Does not provide services to public 24 32 16 12 13 1 2 58 26 167
2017 Provides services to public 22 31 12 18 11 3 1 56 31 81
2017 Does not provide services to public 23 30 10 21 13 4 0 55 35 146
2014 Provides services to public 8 28 12 21 23 6 1 39 48 65
2014 Does not provide services to public 14 22 14 24 25 1 1 36 50 144

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 28 17 10 5 1 1 66 16 115
2020 Does not provide services to public 42 25 16 8 5 0 3 69 14 274
2019 Provides services to public 48 21 16 7 4 1 3 72 11 114
2019 Does not provide services to public 48 22 15 7 4 0 4 73 11 236

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 43 32 14 8 1 1 2 77 9 115
2020 Does not provide services to public 49 24 14 6 3 0 3 76 9 274
2019 Provides services to public 53 27 14 3 2 1 1 81 5 114
2019 Does not provide services to public 55 23 10 3 3 1 4 83 6 234

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 75 10 3 3 3 5 2 92 6 115
2020 Does not provide services to public 81 5 3 2 1 5 3 94 3 274
2019 Provides services to public 80 7 3 3 2 4 1 92 5 113
2019 Does not provide services to public 81 6 1 2 1 3 5 96 3 235

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 73 9 6 1 1 3 7 91 2 114
2020 Does not provide services to public 78 9 4 0 1 1 6 93 2 273
2019 Provides services to public 82 8 1 3 1 2 3 95 4 113
2019 Does not provide services to public 80 4 1 2 1 0 11 95 4 234

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 32 10 13 3 0 0 73 16 114
2020 Does not provide services to public 44 35 10 8 3 0 0 79 11 274
2019 Provides services to public 41 34 15 6 4 0 0 75 10 114
2019 Does not provide services to public 36 42 7 11 3 0 0 79 14 234
2018 Provides services to public 32 41 10 12 5 0 0 74 16 86
2018 Does not provide services to public 33 41 13 9 3 1 0 75 12 165
2017 Provides services to public 41 34 10 12 3 0 0 75 15 80
2017 Does not provide services to public 40 44 10 6 1 0 0 83 7 146
2014 Provides services to public 23 47 13 11 6 0 0 70 17 65
2014 Does not provide services to public 28 47 11 10 3 0 0 75 14 144

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 28 13 7 6 0 0 74 13 115
2020 Does not provide services to public 48 30 13 6 3 0 0 78 9 274
2019 Provides services to public 46 35 15 4 1 0 0 80 5 113
2019 Does not provide services to public 38 40 11 6 4 0 0 78 11 235
2018 Provides services to public 42 41 8 6 3 0 0 83 9 86
2018 Does not provide services to public 38 40 12 8 2 0 0 77 10 166
2017 Provides services to public 41 35 14 5 5 0 0 76 10 80
2017 Does not provide services to public 42 36 15 5 1 0 0 78 7 146
2014 Provides services to public 30 38 8 16 6 0 1 69 23 64
2014 Does not provide services to public 27 39 13 14 5 1 1 67 19 144

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 43 8 10 3 0 0 79 13 115
2020 Does not provide services to public 42 37 12 6 2 0 0 80 8 274
2019 Provides services to public 42 39 7 9 4 0 0 81 12 113
2019 Does not provide services to public 39 41 6 11 1 1 0 81 12 233
2018 Provides services to public 37 38 12 8 5 0 0 76 12 86
2018 Does not provide services to public 35 40 10 11 3 1 1 76 14 167
2017 Provides services to public 40 35 6 16 1 1 0 76 18 80
2017 Does not provide services to public 44 42 8 5 1 0 1 86 5 146
2014 Provides services to public 29 44 11 13 3 0 0 73 16 65
2014 Does not provide services to public 39 34 17 8 3 0 0 72 11 144

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 29 48 12 5 3 3 0 79 8 115
2020 Does not provide services to public 30 45 15 7 2 1 0 76 9 272
2019 Provides services to public 32 45 14 7 0 3 0 78 7 114
2019 Does not provide services to public 34 42 12 6 1 5 0 79 8 236
2018 Provides services to public 36 36 16 7 2 2 0 74 9 85
2018 Does not provide services to public 37 38 13 6 4 2 0 77 9 166
2017 Provides services to public 29 40 20 9 1 1 0 70 10 80
2017 Does not provide services to public 32 41 17 5 1 3 0 76 6 146

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 31 15 9 3 1 0 73 12 114
2020 Does not provide services to public 46 32 11 9 2 0 0 78 11 272
2019 Provides services to public 46 32 11 9 2 0 0 78 11 114
2019 Does not provide services to public 52 31 7 6 3 0 0 83 9 236
2018 Provides services to public 53 27 7 8 5 0 0 80 13 86
2018 Does not provide services to public 51 35 8 3 4 1 0 86 7 167
2017 Provides services to public 50 27 9 12 1 0 0 78 13 81
2017 Does not provide services to public 48 34 8 6 3 1 0 83 9 146
2014 Provides services to public 26 40 14 12 8 0 0 66 20 65
2014 Does not provide services to public 52 29 10 6 3 0 0 81 9 143

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 12 32 28 21 6 0 0 45 27 113
2020 Does not provide services to public 28 34 22 12 4 0 0 62 16 272
2019 Provides services to public 25 32 24 10 8 1 0 57 18 113
2019 Does not provide services to public 26 41 20 9 3 0 0 67 13 235
2018 Provides services to public 32 32 17 8 10 0 0 64 18 85
2018 Does not provide services to public 31 34 22 8 5 1 0 65 13 168
2017 Provides services to public 25 44 21 7 2 1 0 69 9 81
2017 Does not provide services to public 34 36 23 5 2 0 0 70 7 146
2014 Provides services to public 15 37 26 14 8 0 0 52 22 65
2014 Does not provide services to public 35 42 14 4 3 0 1 78 8 144

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 58 42 115
2020 Does not provide services to public 52 48 274

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 71 15 7 2 0 2 4 91 2 115
2020 Does not provide services to public 69 16 4 3 0 2 7 92 4 274

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Provides services to public 29 31 40 114
2020 Does not provide services to public 33 30 37 274
2019 Provides services to public 32 33 35 114
2019 Does not provide services to public 32 29 39 236
2018 Provides services to public 26 25 49 86
2018 Does not provide services to public 27 35 38 168
2017 Provides services to public 24 38 38 80
2017 Does not provide services to public 28 32 40 146
2014 Provides services to public 33 26 41 65
2014 Does not provide services to public 36 22 42 143

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Provides services to public 6 30 46 0 6 12 33
2020 Does not provide services to public 6 28 41 7 12 6 90
2019 Provides services to public 14 32 32 0 9 14 37
2019 Does not provide services to public 5 32 27 10 12 13 77
2018 Provides services to public 16 13 49 0 17 4 22
2018 Does not provide services to public 6 19 43 12 13 6 46
2017 Provides services to public 33 21 26 5 5 10 19
2017 Does not provide services to public 13 27 50 3 6 2 41
2014 Provides services to public 4 32 41 23 9999 0 22
2014 Does not provide services to public 2 14 61 11 9999 12 52
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 53 38 6 2 1 0 0 91 3 115
2020 Does not provide services to public 55 34 7 4 1 0 0 89 4 272
2019 Provides services to public 64 27 7 1 2 0 0 91 3 114
2019 Does not provide services to public 58 32 6 3 1 0 0 90 4 235
2018 Provides services to public 56 34 3 6 1 0 0 90 7 85
2018 Does not provide services to public 56 35 3 5 2 0 0 91 7 167
2017 Provides services to public 52 35 9 4 1 0 0 87 5 81
2017 Does not provide services to public 52 39 5 3 1 0 0 92 3 146
2014 Provides services to public 48 41 6 3 2 0 0 89 5 65
2014 Does not provide services to public 45 40 8 5 2 0 0 85 7 144

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 34 39 12 12 2 0 0 74 14 114
2020 Does not provide services to public 35 44 11 7 3 0 0 79 10 274
2019 Provides services to public 38 45 12 4 1 0 0 83 5 114
2019 Does not provide services to public 39 45 8 5 1 1 0 85 6 236
2018 Provides services to public 29 54 9 7 1 0 0 83 8 86
2018 Does not provide services to public 40 40 11 4 5 1 0 81 8 168
2017 Provides services to public 31 48 12 9 0 0 0 79 9 81
2017 Does not provide services to public 41 42 7 8 1 1 0 83 10 146
2014 Provides services to public 33 38 19 6 5 0 0 71 11 65
2014 Does not provide services to public 25 41 13 14 5 2 0 67 19 144

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 5 25 42 18 9 1 0 27 31 115
2020 Does not provide services to public 7 24 34 25 8 2 0 34 31 274
2019 Provides services to public 10 24 35 23 6 1 0 29 35 114
2019 Does not provide services to public 10 21 36 20 10 1 2 31 32 236
2018 Provides services to public 8 15 49 21 7 0 0 28 23 86
2018 Does not provide services to public 7 26 40 19 7 1 1 26 34 166
2017 Provides services to public 6 19 41 20 6 1 6 28 27 81
2017 Does not provide services to public 3 24 40 24 8 0 2 32 27 146
2014 Provides services to public 6 17 47 21 4 2 3 27 25 65
2014 Does not provide services to public 7 16 42 26 5 1 1 33 24 143

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 6 15 25 31 21 2 0 53 21 115
2020 Does not provide services to public 3 11 27 36 20 2 2 58 14 272
2019 Provides services to public 9 16 29 30 15 1 0 45 25 114
2019 Does not provide services to public 6 14 28 30 19 3 1 50 20 235
2018 Provides services to public 6 12 34 32 16 0 0 48 18 86
2018 Does not provide services to public 3 16 28 35 14 1 2 51 20 168
2017 Provides services to public 1 17 30 25 18 2 6 47 20 81
2017 Does not provide services to public 6 18 30 28 14 2 3 44 25 146
2014 Provides services to public 4 22 31 31 7 2 3 40 28 65
2014 Does not provide services to public 6 8 36 32 17 2 0 49 14 144

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 22 21 30 18 9 0 0 27 43 115
2020 Does not provide services to public 14 24 31 19 11 1 1 30 39 271
2019 Provides services to public 20 31 31 12 4 2 0 16 52 113
2019 Does not provide services to public 15 21 34 15 11 3 1 27 38 236
2018 Provides services to public 12 18 29 25 14 0 1 40 31 86
2018 Does not provide services to public 10 26 32 19 12 1 1 32 36 166
2017 Provides services to public 12 27 33 17 6 1 3 24 41 81
2017 Does not provide services to public 8 27 34 17 12 0 2 30 36 145
2014 Provides services to public 16 26 38 12 4 0 3 17 43 65
2014 Does not provide services to public 13 27 31 23 4 1 1 28 41 143

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 24 22 31 16 8 0 0 24 45 114
2020 Does not provide services to public 13 24 33 19 9 1 1 29 38 271
2019 Provides services to public 15 30 35 13 7 0 0 20 45 114
2019 Does not provide services to public 12 23 32 25 7 1 0 32 36 234
2018 Provides services to public 7 31 37 14 12 0 0 26 38 84
2018 Does not provide services to public 9 26 37 22 4 1 1 26 36 167
2017 Provides services to public 7 24 39 20 7 0 3 27 32 81
2017 Does not provide services to public 6 21 45 20 7 0 1 28 27 145
2014 Provides services to public 13 17 49 13 6 0 1 20 31 65
2014 Does not provide services to public 7 25 31 26 8 1 1 36 33 143

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 17 31 25 14 10 2 1 24 50 115
2020 Does not provide services to public 15 19 28 19 15 1 3 35 36 273
2019 Provides services to public 16 22 30 12 16 2 2 30 40 114
2019 Does not provide services to public 12 19 21 22 20 3 2 45 33 234
2018 Provides services to public 11 27 30 16 16 0 0 32 38 86
2018 Does not provide services to public 8 23 34 22 10 1 2 33 32 167
2017 Provides services to public 9 22 32 17 14 1 4 33 33 81
2017 Does not provide services to public 10 17 33 21 12 2 5 35 30 145
2014 Provides services to public 11 19 41 20 4 3 1 26 31 65
2014 Does not provide services to public 6 22 25 28 13 2 4 44 30 143

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 7 12 24 40 12 2 3 55 20 115
2020 Does not provide services to public 5 12 27 33 18 2 3 54 18 272
2019 Provides services to public 17 16 29 20 14 2 3 35 34 113
2019 Does not provide services to public 10 15 24 25 20 5 2 48 27 236
2018 Provides services to public 6 18 37 24 14 0 1 38 24 86
2018 Does not provide services to public 6 11 32 31 14 3 2 48 19 164
2017 Provides services to public 7 25 29 22 10 1 5 34 35 81
2017 Does not provide services to public 11 19 35 22 8 1 5 32 32 146
2014 Provides services to public 14 19 29 26 6 2 4 34 35 65
2014 Does not provide services to public 6 18 26 30 16 2 2 48 25 143

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 16 15 36 21 11 2 0 32 31 114
2020 Does not provide services to public 7 18 37 21 14 3 1 35 26 271
2019 Provides services to public 16 24 31 16 9 3 1 26 42 114
2019 Does not provide services to public 10 18 39 19 10 3 1 30 29 236
2018 Provides services to public 6 16 45 23 10 0 0 34 21 86
2018 Does not provide services to public 8 17 37 24 10 3 1 35 26 166
2017 Provides services to public 8 20 34 22 12 2 3 36 29 81
2017 Does not provide services to public 6 16 38 19 14 1 5 36 23 144
2014 Provides services to public 9 27 35 22 3 2 3 26 38 65
2014 Does not provide services to public 7 19 42 20 9 1 1 30 27 143

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 3 17 36 33 11 0 0 44 20 114
2020 Does not provide services to public 3 14 40 29 13 0 1 43 17 273
2019 Provides services to public 4 18 36 30 12 1 0 42 22 114
2019 Does not provide services to public 3 12 35 31 19 0 1 50 15 236

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 22 48 12 16 2 0 0 71 18 113
2020 Does not provide services to public 29 41 16 9 3 2 0 71 13 272
2019 Provides services to public 23 38 17 17 4 1 0 61 21 114
2019 Does not provide services to public 22 44 14 10 6 3 0 69 17 235

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 58 25 4 6 7 1 0 83 13 115
2020 Does not provide services to public 60 24 4 9 3 0 0 85 11 273
2019 Provides services to public 52 29 8 8 4 0 0 81 11 114
2019 Does not provide services to public 58 28 4 7 2 1 0 87 9 235
2018 Provides services to public 55 25 8 10 2 0 0 79 13 85
2018 Does not provide services to public 48 31 10 7 5 0 0 78 11 166
2017 Provides services to public 47 37 5 6 5 0 0 84 11 81
2017 Does not provide services to public 59 27 5 5 2 1 0 87 8 146
2014 Provides services to public 53 27 6 8 4 2 0 81 13 65
2014 Does not provide services to public 51 32 7 9 1 0 0 83 10 144

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 62 27 4 7 0 0 0 89 7 115
2020 Does not provide services to public 65 25 4 4 1 0 0 90 5 273
2019 Provides services to public 62 29 6 3 1 0 0 91 3 114
2019 Does not provide services to public 67 25 3 3 1 0 0 93 4 234
2018 Provides services to public 63 28 6 3 0 0 0 91 3 85
2018 Does not provide services to public 60 24 9 4 3 0 0 84 7 167
2017 Provides services to public 59 33 5 1 3 0 0 92 4 81
2017 Does not provide services to public 63 32 5 0 1 0 0 95 1 146
2014 Provides services to public 39 44 6 9 1 0 0 83 11 64
2014 Does not provide services to public 62 29 3 4 2 0 0 91 6 143

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 57 31 6 5 1 0 0 88 6 114
2020 Does not provide services to public 58 31 6 5 1 0 0 88 6 271
2019 Provides services to public 55 32 10 3 1 0 0 87 4 113
2019 Does not provide services to public 64 26 6 3 0 1 0 90 4 235
2018 Provides services to public 58 33 6 3 0 0 0 91 3 85
2018 Does not provide services to public 51 33 8 6 2 1 0 84 8 167

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 39 6 7 3 2 0 84 10 115
2020 Does not provide services to public 46 38 9 4 1 2 0 85 6 274
2019 Provides services to public 49 34 8 8 0 2 0 84 8 113
2019 Does not provide services to public 47 36 6 5 3 3 0 86 8 235
2018 Provides services to public 49 40 5 2 1 3 0 92 4 86
2018 Does not provide services to public 51 35 9 3 1 2 0 87 4 166
2017 Provides services to public 40 45 5 5 2 2 0 87 8 81
2017 Does not provide services to public 51 36 5 3 1 3 0 89 5 146
2014 Provides services to public 37 51 8 5 0 0 0 87 5 65
2014 Does not provide services to public 51 36 4 5 3 2 0 88 8 143

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 38 6 8 4 3 0 82 12 115
2020 Does not provide services to public 50 32 11 4 1 2 0 84 5 272
2019 Provides services to public 53 31 11 3 1 2 0 86 3 113
2019 Does not provide services to public 49 35 10 1 2 3 0 86 3 235
2018 Provides services to public 43 43 7 2 0 3 1 91 2 86
2018 Does not provide services to public 48 30 14 4 2 3 0 80 5 167
2017 Provides services to public 43 34 10 6 1 5 0 81 8 81
2017 Does not provide services to public 45 38 8 2 0 7 0 90 2 146
2014 Provides services to public 46 38 9 2 1 3 0 87 3 65
2014 Does not provide services to public 46 33 11 1 2 7 0 84 4 144

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 56 30 7 3 4 0 0 87 6 114
2020 Does not provide services to public 67 24 4 3 1 0 0 91 5 274
2019 Provides services to public 60 30 7 3 0 0 0 90 3 113
2019 Does not provide services to public 69 21 6 3 1 0 0 91 4 235
2018 Provides services to public 59 31 6 5 0 0 0 90 5 86
2018 Does not provide services to public 59 33 3 2 2 0 0 93 4 166
2017 Provides services to public 57 35 5 2 1 0 0 91 4 81
2017 Does not provide services to public 62 30 6 1 1 0 0 92 2 146
2014 Provides services to public 51 38 6 5 0 0 0 89 5 65
2014 Does not provide services to public 55 36 3 2 4 0 0 91 6 144

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 62 22 6 2 3 4 1 88 6 115
2020 Does not provide services to public 57 24 7 2 2 4 4 88 5 274

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 30 34 19 8 4 5 1 68 12 115
2020 Does not provide services to public 40 30 18 4 2 6 0 75 7 274

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 52 27 4 6 4 4 3 85 11 114
2020 Does not provide services to public 52 26 7 4 3 6 2 85 8 274

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 37 29 11 11 6 4 2 70 18 115
2020 Does not provide services to public 33 31 14 8 3 7 4 72 12 273
2019 Provides services to public 28 37 15 9 5 5 1 69 15 114
2019 Does not provide services to public 37 26 15 6 2 11 3 73 9 235
2018 Provides services to public 33 28 13 16 2 3 5 67 20 85
2018 Does not provide services to public 26 35 15 6 7 9 2 69 14 167
2017 Provides services to public 31 28 11 11 5 11 3 69 19 81
2017 Does not provide services to public 32 32 13 11 1 7 4 72 14 146
2014 Provides services to public 27 31 17 7 6 9 3 66 14 64
2014 Does not provide services to public 33 28 14 10 4 6 5 68 16 144

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 29 7 14 8 1 0 71 22 115
2020 Does not provide services to public 37 33 11 12 2 4 1 73 15 273
2019 Provides services to public 43 23 15 10 5 1 3 69 16 113
2019 Does not provide services to public 38 30 10 12 3 6 0 73 16 236
2018 Provides services to public 43 26 15 8 8 0 0 69 16 86
2018 Does not provide services to public 39 30 13 10 2 4 3 73 13 168
2017 Provides services to public 32 39 14 9 2 4 0 73 12 81
2017 Does not provide services to public 46 30 10 8 3 3 0 79 11 146
2014 Provides services to public 34 45 8 12 1 0 0 78 14 65
2014 Does not provide services to public 46 33 8 8 5 1 0 79 13 144

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 42 36 15 5 2 0 0 78 7 115
2020 Does not provide services to public 44 30 17 8 0 0 0 74 8 274
2019 Provides services to public 43 30 19 4 3 2 0 74 7 112
2019 Does not provide services to public 43 34 14 6 1 2 0 78 7 234
2018 Provides services to public 44 33 12 6 2 2 0 79 8 86
2018 Does not provide services to public 41 37 17 3 1 1 0 79 4 166

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 30 22 7 14 11 13 3 61 30 114
2020 Does not provide services to public 30 20 16 10 7 15 2 60 21 274
2019 Provides services to public 22 27 19 8 9 13 2 58 20 112
2019 Does not provide services to public 23 24 18 7 8 19 1 59 19 234
2018 Provides services to public 25 24 18 9 8 10 5 58 20 86
2018 Does not provide services to public 21 24 23 9 6 17 1 55 18 168
2017 Provides services to public 28 15 15 12 11 14 5 52 29 81
2017 Does not provide services to public 26 20 16 11 7 18 2 57 23 146
2014 Provides services to public 12 21 21 22 11 11 1 38 37 65
2014 Does not provide services to public 21 18 19 13 12 13 3 48 29 144

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 31 51 3 12 3 0 0 83 15 115
2020 Does not provide services to public 37 46 5 10 2 0 0 83 12 274

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 26 45 9 17 4 0 0 71 20 114
2020 Does not provide services to public 30 44 10 11 4 0 0 75 15 274
2019 Provides services to public 42 38 4 11 4 0 1 81 15 114
2019 Does not provide services to public 52 28 4 11 4 0 0 80 15 235
2017 Provides services to public 48 34 4 9 5 0 0 83 13 81
2017 Does not provide services to public 41 36 5 15 3 0 0 77 18 146
2014 Provides services to public 41 39 5 8 8 0 0 80 16 65
2014 Does not provide services to public 54 30 8 7 0 0 0 85 7 143

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 39 37 10 7 6 0 1 77 13 113
2020 Does not provide services to public 45 36 8 7 2 1 0 82 10 272
2019 Provides services to public 40 43 8 9 0 0 0 82 9 109
2019 Does not provide services to public 56 31 6 4 3 0 0 88 6 234
2017 Provides services to public 44 47 4 4 1 0 0 91 5 81
2017 Does not provide services to public 53 36 6 4 1 0 0 89 5 145
2014 Provides services to public 45 43 6 5 1 0 0 87 6 65
2014 Does not provide services to public 59 28 7 6 0 1 0 87 6 143

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 73 19 3 3 2 0 0 92 5 115
2020 Does not provide services to public 85 11 1 1 0 0 0 97 1 273
2017 Provides services to public 76 19 1 4 0 0 0 95 4 80
2017 Does not provide services to public 74 22 2 2 0 0 0 96 2 146
2014 Provides services to public 70 23 3 2 2 0 0 94 3 64
2014 Does not provide services to public 78 15 2 3 0 1 1 95 3 144

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 34 31 17 5 5 3 3 70 11 115
2020 Does not provide services to public 35 32 16 8 2 5 2 72 10 273
2019 Provides services to public 33 32 17 7 3 6 2 71 11 114
2019 Does not provide services to public 33 26 19 7 5 8 3 66 13 235

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 11 89 115
2020 Does not provide services to public 7 93 274
2019 Provides services to public 10 90 114
2019 Does not provide services to public 11 89 235
2018 Provides services to public 8 92 85
2018 Does not provide services to public 10 90 168

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 38 62 13
2020 Does not provide services to public 71 29 20
2019 Provides services to public 41 59 12
2019 Does not provide services to public 28 72 24

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 50 50 12
2019 Does not provide services to public 59 41 24

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 13
2020 Does not provide services to public 0 100 20

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 13
2020 Does not provide services to public 0 100 20
2019 Provides services to public 0 100 12
2019 Does not provide services to public 0 100 24

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 0 100 24

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 41 59 12
2019 Does not provide services to public 39 61 23

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 54 46 13
2020 Does not provide services to public 64 36 20

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 46 54 13
2020 Does not provide services to public 54 46 20

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 54 46 13
2020 Does not provide services to public 55 45 20
2019 Provides services to public 42 58 12
2019 Does not provide services to public 56 44 23

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 13
2020 Does not provide services to public 0 100 20

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 39 61 13
2020 Does not provide services to public 65 35 20
2019 Provides services to public 41 59 12
2019 Does not provide services to public 49 51 23

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 13
2020 Does not provide services to public 0 100 20

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 62 38 13
2020 Does not provide services to public 44 56 20

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 13
2020 Does not provide services to public 0 100 20

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 13
2020 Does not provide services to public 0 100 20

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 15 11 9 9 9 39 9 50 34 115
2020 Does not provide services to public 20 13 14 6 3 37 8 59 16 274
2019 Provides services to public 22 12 16 9 5 25 11 53 22 114
2019 Does not provide services to public 17 12 15 5 3 38 10 55 16 234
2018 Provides services to public 21 10 12 14 0 35 8 55 24 86
2018 Does not provide services to public 17 18 17 4 4 36 5 59 12 168
2017 Provides services to public 18 13 14 9 2 38 5 55 20 80
2017 Does not provide services to public 21 17 13 3 2 35 8 67 10 146
2014 Provides services to public 7 16 14 6 8 36 12 46 27 65
2014 Does not provide services to public 11 15 18 6 4 38 9 48 18 144

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 33 31 12 7 5 11 1 72 14 115
2020 Does not provide services to public 39 28 14 4 1 13 1 77 6 274
2019 Provides services to public 42 21 16 7 4 10 1 70 12 114
2019 Does not provide services to public 42 21 16 5 3 12 0 73 9 236
2018 Provides services to public 33 34 16 8 0 9 0 73 9 86
2018 Does not provide services to public 37 32 15 3 5 8 1 75 8 167
2017 Provides services to public 31 28 18 13 1 6 3 65 15 80
2017 Does not provide services to public 35 31 15 3 1 15 1 78 5 146
2014 Provides services to public 21 21 22 11 8 17 0 51 22 65
2014 Does not provide services to public 28 28 17 6 3 16 2 68 11 144

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 7 93 115
2020 Does not provide services to public 6 94 274
2019 Provides services to public 6 94 114
2019 Does not provide services to public 5 95 235
2018 Provides services to public 6 94 84
2018 Does not provide services to public 6 94 167

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 17 9 10 3 5 45 10 58 19 115
2020 Does not provide services to public 20 11 17 2 1 40 9 61 6 274
2019 Provides services to public 22 7 19 2 1 36 12 57 5 113
2019 Does not provide services to public 19 11 13 1 2 45 10 65 6 235
2018 Provides services to public 20 10 18 2 1 41 7 58 6 86
2018 Does not provide services to public 18 13 18 2 2 42 6 58 8 167
2017 Provides services to public 16 10 21 0 1 45 6 53 3 81
2017 Does not provide services to public 18 13 13 1 0 46 9 69 2 146
2014 Provides services to public 14 7 17 0 2 41 20 53 4 65
2014 Does not provide services to public 12 9 17 1 1 48 11 51 7 144

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 24 13 4 4 16 3 74 10 115
2020 Does not provide services to public 40 29 13 4 1 13 1 80 5 274
2019 Provides services to public 47 18 17 1 1 16 1 78 2 114
2019 Does not provide services to public 45 22 15 2 2 13 0 78 4 235
2018 Provides services to public 34 34 18 5 0 10 0 75 5 86
2018 Does not provide services to public 38 33 12 2 2 11 1 81 5 166
2017 Provides services to public 35 25 20 2 4 12 1 70 7 81
2017 Does not provide services to public 34 34 13 0 0 16 1 84 0 146
2014 Provides services to public 27 23 18 2 2 25 3 70 4 65
2014 Does not provide services to public 32 23 18 3 1 22 1 71 5 144

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 12 88 115
2020 Does not provide services to public 7 93 274

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 17 83 113
2020 Does not provide services to public 8 92 274
2019 Provides services to public 23 77 114
2019 Does not provide services to public 14 86 236
2017 Provides services to public 15 85 81
2017 Does not provide services to public 14 86 146
2014 Provides services to public 25 75 65
2014 Does not provide services to public 11 89 144

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 21 79 19
2020 Does not provide services to public 63 37 22

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 79 21 19
2020 Does not provide services to public 86 14 22
2019 Provides services to public 85 15 27
2019 Does not provide services to public 76 24 33
2017 Provides services to public 92 8 12
2017 Does not provide services to public 75 25 20
2014 Provides services to public 87 13 16
2014 Does not provide services to public 94 6 16

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 53 20 7 20 0 0 0 73 20 15
2020 Does not provide services to public 58 20 5 5 6 0 5 83 11 19
2019 Provides services to public 48 39 0 9 4 0 0 87 13 23
2019 Does not provide services to public 69 20 4 4 4 0 0 89 8 25
2017 Provides services to public 71 29 0 0 0 0 0 100 0 11
2017 Does not provide services to public 53 40 0 7 0 0 0 93 7 15
2014 Provides services to public 50 50 0 0 0 0 0 100 0 14
2014 Does not provide services to public 80 13 6 0 0 0 0 94 0 15

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 51 29 7 4 2 4 2 86 7 115
2020 Does not provide services to public 54 28 8 5 1 2 3 86 6 274
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 31 38 12 12 7 0 0 69 19 115
2020 Does not provide services to public 40 35 10 10 3 1 0 76 14 272

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 42 40 9 9 1 0 0 82 10 115
2020 Does not provide services to public 45 37 10 6 1 0 0 83 7 274

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 40 9 14 3 0 0 75 17 115
2020 Does not provide services to public 41 33 14 9 1 1 0 74 11 273

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 34 19 4 3 2 0 74 7 114
2020 Does not provide services to public 38 35 17 7 1 1 1 75 8 272

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 54 28 10 4 3 1 1 84 6 114
2020 Does not provide services to public 55 29 12 2 0 1 1 86 2 271

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 71 16 2 1 0 9 2 97 1 115
2020 Does not provide services to public 70 15 6 1 0 7 1 93 1 274

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 54 31 8 7 0 0 0 85 7 115
2020 Does not provide services to public 55 33 6 4 1 2 0 89 4 274

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 57 29 7 4 3 0 0 86 7 115
2020 Does not provide services to public 57 27 9 5 2 0 0 84 8 273

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 62 20 10 7 0 1 1 83 7 115
2020 Does not provide services to public 64 23 7 4 0 0 1 88 4 274

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 100 0 34
2020 Does not provide services to public 100 0 74

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 6 53 23 18 0 0 0 59 18 34
2020 Does not provide services to public 20 36 11 22 8 2 1 58 31 74

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 40 8 11 1 0 0 81 11 115
2020 Does not provide services to public 51 39 6 3 1 1 0 90 4 274
2019 Provides services to public 28 46 14 5 3 3 1 77 9 114
2019 Does not provide services to public 42 37 8 6 2 5 0 83 8 235
2018 Provides services to public 32 45 12 6 5 0 0 77 11 86
2018 Does not provide services to public 41 39 12 4 3 1 0 81 7 167
2017 Provides services to public 35 40 11 8 6 0 0 74 15 81
2017 Does not provide services to public 30 50 12 5 2 2 0 81 7 146

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 47 29 9 10 5 0 0 75 16 114
2020 Does not provide services to public 47 27 12 8 4 1 0 76 12 272

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 57 24 11 7 1 0 1 81 8 114
2020 Does not provide services to public 58 27 9 4 2 0 0 85 6 272

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 26 35 12 21 5 1 0 62 26 114
2020 Does not provide services to public 46 29 14 8 2 0 0 75 11 274
2019 Provides services to public 20 40 17 13 7 3 0 62 21 114
2019 Does not provide services to public 30 39 15 11 3 2 0 70 14 235
2018 Provides services to public 31 33 15 14 5 2 0 66 19 86
2018 Does not provide services to public 35 41 12 7 4 2 0 77 11 167
2017 Provides services to public 28 37 18 10 7 0 0 65 17 81
2017 Does not provide services to public 24 47 14 11 2 1 0 72 14 146

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 12 45 17 23 3 0 0 56 26 34
2020 Does not provide services to public 27 49 6 13 3 0 2 77 16 74
2019 Provides services to public 19 39 8 20 8 6 0 62 30 36
2019 Does not provide services to public 31 33 13 13 6 4 0 67 20 54

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 48 17 12 10 10 0 3 67 20 115
2020 Does not provide services to public 49 23 11 7 8 0 2 74 15 272

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 32 35 13 10 10 0 0 67 20 115
2020 Does not provide services to public 41 33 17 6 2 0 0 75 8 270
2019 Provides services to public 18 32 18 12 17 0 2 51 30 114
2019 Does not provide services to public 27 36 18 9 9 0 0 63 18 236
2018 Provides services to public 18 26 20 18 17 0 1 45 36 86
2018 Does not provide services to public 13 32 27 14 12 0 1 46 27 167
2017 Provides services to public 16 17 20 20 25 0 2 34 46 81
2017 Does not provide services to public 9 26 26 18 19 0 1 36 38 146

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 7 13 27 29 23 0 0 21 53 115
2020 Does not provide services to public 12 22 31 22 12 1 0 34 35 273
2019 Provides services to public 11 21 31 19 18 0 0 32 37 113
2019 Does not provide services to public 15 24 31 19 12 0 0 39 30 236
2018 Provides services to public 14 20 22 29 15 0 0 34 44 86
2018 Does not provide services to public 5 29 31 23 11 0 1 34 34 167
2017 Provides services to public 11 27 24 24 12 1 0 39 37 81
2017 Does not provide services to public 9 25 34 21 10 0 0 35 31 146

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 13 15 26 23 22 0 0 29 45 115
2020 Does not provide services to public 18 26 27 16 11 1 0 45 28 272
2019 Provides services to public 13 27 31 15 14 0 0 40 29 113
2019 Does not provide services to public 15 29 30 15 11 0 0 44 26 236
2018 Provides services to public 15 30 26 20 8 0 1 45 29 86
2018 Does not provide services to public 12 25 29 25 8 0 1 38 33 166
2017 Provides services to public 15 30 31 17 8 1 0 45 24 81
2017 Does not provide services to public 11 31 29 23 5 0 1 43 28 146

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 11 22 22 28 17 0 0 33 44 115
2020 Does not provide services to public 24 19 24 17 15 1 0 44 32 271
2019 Provides services to public 14 26 22 19 19 0 0 40 38 113
2019 Does not provide services to public 20 27 26 18 10 0 0 47 28 236
2018 Provides services to public 16 18 31 19 15 0 1 34 34 86
2018 Does not provide services to public 13 28 27 19 12 1 1 42 31 167
2017 Provides services to public 16 25 25 19 14 1 0 42 33 81
2017 Does not provide services to public 16 27 25 18 14 1 1 43 32 145

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 22 26 21 18 11 0 2 49 29 114
2020 Does not provide services to public 34 29 20 10 6 0 0 64 16 272
2019 Provides services to public 35 27 17 11 9 0 1 63 20 113
2019 Does not provide services to public 38 31 16 6 6 0 2 71 13 235
2018 Provides services to public 28 28 19 15 8 0 1 56 24 86
2018 Does not provide services to public 38 31 16 9 3 0 2 71 12 167
2017 Provides services to public 25 41 15 13 4 1 1 68 17 81
2017 Does not provide services to public 35 34 18 7 3 0 3 71 10 146

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 17 23 24 20 16 0 0 40 36 114
2020 Does not provide services to public 17 32 23 15 12 0 0 50 27 273
2019 Provides services to public 24 27 22 17 10 0 0 51 27 114
2019 Does not provide services to public 25 31 21 14 9 0 0 57 22 234
2018 Provides services to public 25 25 27 14 9 0 0 49 23 86
2018 Does not provide services to public 26 30 24 12 7 1 1 57 19 166
2017 Provides services to public 20 36 25 14 6 0 0 55 20 81
2017 Does not provide services to public 26 34 22 8 9 1 0 61 17 144

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 21 28 14 14 14 0 9 54 31 115
2020 Does not provide services to public 31 22 16 9 13 0 8 58 24 274

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 30 29 25 9 6 0 1 60 15 115
2020 Does not provide services to public 34 34 21 8 3 0 1 68 11 274
2019 Provides services to public 33 24 29 10 5 0 0 57 15 114
2019 Does not provide services to public 33 36 16 9 4 2 0 71 13 234
2018 Provides services to public 26 40 23 8 2 0 1 66 11 85
2018 Does not provide services to public 31 28 28 7 3 1 2 61 10 165
2017 Provides services to public 29 34 22 13 2 0 0 62 15 81
2017 Does not provide services to public 32 35 22 5 5 0 0 67 10 144

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 16 38 27 10 9 0 0 55 18 114
2020 Does not provide services to public 24 34 25 11 5 1 0 59 16 274
2019 Provides services to public 19 35 28 12 5 0 0 54 17 114
2019 Does not provide services to public 24 36 22 10 7 1 0 61 17 231
2018 Provides services to public 17 42 34 3 2 0 1 60 6 85
2018 Does not provide services to public 17 42 25 11 4 1 1 59 16 165
2017 Provides services to public 18 36 26 15 4 1 0 55 19 81
2017 Does not provide services to public 23 36 26 12 4 0 0 59 16 144

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 28 36 20 10 6 0 0 64 16 115
2020 Does not provide services to public 35 30 23 9 4 0 0 64 13 274
2019 Provides services to public 25 35 20 14 6 0 0 60 20 112
2019 Does not provide services to public 27 37 20 11 4 1 0 65 15 233
2018 Provides services to public 26 36 28 5 5 0 1 62 9 85
2018 Does not provide services to public 21 35 28 9 6 1 1 57 15 166
2017 Provides services to public 22 37 28 10 2 0 1 60 12 81
2017 Does not provide services to public 31 34 20 6 8 0 0 66 14 144

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 50 29 14 3 5 0 0 78 8 115
2020 Does not provide services to public 52 28 10 5 4 0 0 80 10 270
2019 Provides services to public 48 28 12 9 2 1 0 77 10 114
2019 Does not provide services to public 52 24 12 6 5 1 0 77 11 233

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 28 27 26 11 9 0 0 55 19 114
2020 Does not provide services to public 29 29 24 12 5 0 0 58 18 273

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 27 24 26 16 7 0 0 51 23 115
2020 Does not provide services to public 30 28 23 12 6 0 1 58 18 272
2019 Provides services to public 30 32 23 11 5 0 0 61 16 113
2019 Does not provide services to public 31 32 22 9 5 1 0 64 14 233
2018 Provides services to public 26 44 15 11 2 0 1 71 13 84
2018 Does not provide services to public 22 34 27 14 2 1 1 56 16 164
2017 Provides services to public 21 41 20 12 5 0 0 63 17 81
2017 Does not provide services to public 25 39 22 13 1 0 0 64 15 144

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 48 23 18 6 4 0 1 73 10 114
2020 Does not provide services to public 37 35 16 9 3 0 1 73 11 272
2019 Provides services to public 57 20 10 9 3 0 1 78 12 114
2019 Does not provide services to public 61 19 11 6 2 1 0 81 8 231
2018 Provides services to public 52 26 14 2 3 0 2 80 6 85
2018 Does not provide services to public 56 19 13 7 4 0 1 76 11 165
2017 Provides services to public 58 27 10 5 0 0 0 85 5 81
2017 Does not provide services to public 60 21 12 4 3 0 1 82 6 146

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 27 38 21 11 4 0 0 65 14 112
2020 Does not provide services to public 29 40 17 13 2 0 0 69 14 272

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 64 14 13 4 0 1 3 82 5 114
2020 Does not provide services to public 70 18 6 2 2 0 3 91 4 273
2019 Provides services to public 78 9 8 2 1 1 2 88 3 114
2019 Does not provide services to public 79 12 1 2 1 0 5 96 3 231
2018 Provides services to public 73 13 6 0 2 2 5 91 2 85
2018 Does not provide services to public 75 16 3 1 1 1 2 94 3 163

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 80 8 5 4 3 0 1 88 6 114
2020 Does not provide services to public 84 9 2 1 2 0 2 95 3 270
2019 Provides services to public 74 13 6 4 3 0 0 87 7 114
2019 Does not provide services to public 81 9 3 2 3 0 2 92 5 235
2018 Provides services to public 75 9 7 3 2 1 1 87 6 84
2018 Does not provide services to public 76 10 3 4 2 2 3 91 6 165
2017 Provides services to public 75 11 5 6 0 0 2 89 6 81
2017 Does not provide services to public 81 9 4 1 2 1 3 93 2 146

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 58 28 11 3 1 0 0 86 4 113
2020 Does not provide services to public 67 24 5 1 2 0 1 92 3 273
2019 Provides services to public 61 22 11 4 1 0 1 84 4 114
2019 Does not provide services to public 66 23 6 4 1 0 0 89 5 236
2018 Provides services to public 60 23 9 3 3 0 1 84 6 86
2018 Does not provide services to public 62 25 9 1 0 1 2 89 1 167
2017 Provides services to public 57 25 10 5 1 0 2 84 6 81
2017 Does not provide services to public 63 21 11 4 0 0 1 84 4 146

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 61 19 10 7 2 1 0 81 9 114
2020 Does not provide services to public 69 17 7 4 2 0 1 87 6 273
2019 Provides services to public 67 17 9 4 2 0 1 84 6 114
2019 Does not provide services to public 63 22 6 4 4 0 0 86 8 236
2018 Provides services to public 60 22 7 3 6 0 1 84 10 86
2018 Does not provide services to public 58 24 10 6 2 0 1 83 8 168
2017 Provides services to public 64 21 7 4 2 0 1 86 6 81
2017 Does not provide services to public 68 16 12 1 2 0 0 85 4 145

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 64 17 6 1 2 1 9 90 3 114
2020 Does not provide services to public 65 10 6 1 1 0 16 91 3 274
2019 Provides services to public 59 18 3 1 1 0 18 94 2 114
2019 Does not provide services to public 64 8 2 2 0 0 23 94 3 234
2018 Provides services to public 63 12 2 3 3 0 18 91 7 86
2018 Does not provide services to public 53 15 8 1 0 0 24 89 1 167
2017 Provides services to public 53 15 6 0 0 0 26 92 0 81
2017 Does not provide services to public 60 13 6 1 1 0 19 90 3 146

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 56 22 16 3 1 0 2 80 4 115
2020 Does not provide services to public 70 20 6 1 1 0 1 92 2 274
2019 Provides services to public 62 25 6 3 2 0 2 89 5 114
2019 Does not provide services to public 68 22 6 1 0 0 2 93 1 234
2018 Provides services to public 49 32 12 5 2 0 0 81 7 86
2018 Does not provide services to public 64 21 7 2 1 1 5 89 3 166
2017 Provides services to public 40 26 28 3 1 0 2 67 4 81
2017 Does not provide services to public 71 18 6 1 1 1 3 91 3 145

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 75 11 6 3 3 0 1 88 6 115
2020 Does not provide services to public 68 18 6 2 4 0 1 88 6 273
2019 Provides services to public 75 11 5 2 5 0 3 88 6 113
2019 Does not provide services to public 76 10 5 3 5 0 1 86 8 235
2018 Provides services to public 72 17 5 1 1 0 3 93 2 86
2018 Does not provide services to public 80 9 4 3 1 0 4 92 4 166
2017 Provides services to public 74 13 2 4 3 0 4 90 7 81
2017 Does not provide services to public 70 9 8 5 3 0 5 83 9 146

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 26 23 6 1 1 0 70 7 115
2020 Does not provide services to public 39 30 18 8 3 1 0 70 12 273
2019 Provides services to public 58 26 11 2 1 0 2 86 3 114
2019 Does not provide services to public 48 33 14 3 1 0 0 81 4 235
2018 Provides services to public 47 34 14 2 2 0 1 82 5 86
2018 Does not provide services to public 47 32 17 2 1 0 2 80 3 167
2017 Provides services to public 41 35 16 4 1 0 2 78 5 81
2017 Does not provide services to public 50 31 12 6 0 1 1 82 6 146

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 22 39 28 8 3 0 0 61 11 114
2020 Does not provide services to public 24 39 27 7 4 0 0 63 11 274

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 7 26 43 15 9 0 0 33 23 115
2020 Does not provide services to public 11 29 40 16 4 0 0 39 21 274
2019 Provides services to public 6 33 41 16 4 0 0 39 19 114
2019 Does not provide services to public 12 31 37 16 3 0 0 44 19 235
2018 Provides services to public 11 29 41 12 7 0 0 41 18 86
2018 Does not provide services to public 13 25 42 16 3 0 1 38 19 168
2017 Provides services to public 7 26 45 19 2 0 0 33 21 81
2017 Does not provide services to public 8 30 41 16 5 0 0 38 21 146

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 16 26 35 18 5 0 0 23 42 115
2020 Does not provide services to public 7 28 41 17 6 0 0 23 35 273
2019 Provides services to public 10 27 37 20 6 0 0 27 37 112
2019 Does not provide services to public 9 18 44 21 8 0 0 30 27 235
2018 Provides services to public 9 19 39 24 9 0 0 34 28 85
2018 Does not provide services to public 5 21 45 20 9 0 0 29 26 167
2017 Provides services to public 5 26 34 26 9 0 0 35 31 81
2017 Does not provide services to public 3 24 42 22 9 0 0 30 28 146
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 29 46 24 1 61 39 115
2020 Does not provide services to public 24 56 20 0 70 30 274

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 52 48 33
2020 Does not provide services to public 42 58 66

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 46 22 8 10 7 0 7 73 18 113
2020 Does not provide services to public 51 22 8 3 4 2 10 83 8 274
2019 Provides services to public 39 22 12 10 6 2 8 68 18 112
2019 Does not provide services to public 45 15 16 8 6 0 9 67 16 235
2018 Provides services to public 44 19 7 10 11 1 7 69 23 86
2018 Does not provide services to public 40 19 17 9 10 0 5 62 20 168

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 16 27 9 12 30 0 6 45 45 33
2020 Does not provide services to public 21 21 16 22 10 2 6 47 36 66

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 10 18 9 24 34 0 6 30 61 33
2020 Does not provide services to public 19 12 19 28 21 0 2 32 50 66
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