2020 Public Service Employee Survey Results by Theme for Impact Assessment Agency of Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - PM

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 26 43 17 9 4 0 0 70 13 23
2019 PM 46 25 21 4 4 0 0 71 8 24
2018 PM 38 38 10 10 5 0 0 76 14 21
2017 PM 41 46 9 0 4 0 0 87 4 24
2014 PM 29 48 14 0 10 0 0 76 10 21

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 39 30 9 13 9 0 0 70 22 23
2019 PM 46 17 17 17 4 0 0 63 21 24
2018 PM 29 43 14 5 10 0 0 71 14 21
2017 PM 47 36 8 4 4 0 0 83 8 23

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 55 32 9 0 5 0 0 86 5 22
2019 PM 50 17 29 0 4 0 0 67 4 24
2018 PM 52 33 10 0 5 0 0 86 5 21
2017 PM 45 46 5 0 4 0 0 91 4 24
2014 PM 57 33 10 0 0 0 0 90 0 21

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 30 52 13 0 4 0 0 83 4 23
2019 PM 42 29 21 4 4 0 0 71 8 24
2018 PM 52 33 5 5 5 0 0 86 10 21
2017 PM 53 38 4 0 4 0 0 92 4 24
2014 PM 43 29 19 10 0 0 0 71 10 21

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 43 22 13 13 9 0 0 65 22 23
2019 PM 50 8 33 8 0 0 0 58 8 24
2018 PM 48 33 10 5 5 0 0 81 10 21
2017 PM 37 51 8 0 4 0 0 88 4 24
2014 PM 38 19 33 10 0 0 0 57 10 21

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 43 22 13 13 9 0 0 65 22 23
2019 PM 50 8 29 13 0 0 0 58 13 24
2018 PM 48 29 14 5 5 0 0 76 10 21
2017 PM 46 41 8 0 4 0 0 88 4 24
2014 PM 38 29 14 19 0 0 0 67 19 21

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 35 22 9 26 9 0 0 57 35 23
2019 PM 46 13 21 17 4 0 0 58 21 24
2018 PM 52 19 14 0 14 0 0 71 14 21
2017 PM 46 20 16 8 4 5 0 70 13 24
2014 PM 43 14 14 24 5 0 0 57 29 21
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 39 35 9 4 4 0 9 81 10 23
2019 PM 42 33 13 8 0 0 4 78 9 24

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 48 35 9 4 4 0 0 83 9 23
2019 PM 58 13 13 17 0 0 0 71 17 24
2018 PM 48 33 5 10 5 0 0 81 14 21
2017 PM 55 41 0 0 4 0 0 96 4 24
2014 PM 38 38 5 10 10 0 0 76 19 21

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 52 17 13 9 9 0 0 70 17 23
2019 PM 58 21 8 8 4 0 0 79 13 24
2018 PM 52 33 0 5 10 0 0 86 14 21
2017 PM 55 25 8 8 4 0 0 80 12 24
2014 PM 38 33 10 5 14 0 0 71 19 21

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 35 30 13 9 4 9 0 71 14 23
2019 PM 33 25 25 4 0 13 0 67 5 24
2018 PM 43 33 24 0 0 0 0 76 0 21
2017 PM 38 34 12 4 4 8 0 78 9 24
2014 PM 24 38 5 19 10 5 0 65 30 21

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 30 26 26 13 4 0 0 57 17 23
2019 PM 17 29 13 29 0 13 0 52 33 24
2018 PM 33 48 10 10 0 0 0 81 10 21
2017 PM 33 38 20 0 4 4 0 75 4 24
2014 PM 19 29 29 19 5 0 0 48 24 21

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 36 18 14 23 5 5 0 57 29 22
2019 PM 17 25 13 25 13 8 0 45 41 24
2018 PM 14 48 24 14 0 0 0 62 14 21
2017 PM 33 26 16 12 4 8 0 65 18 24
2014 PM 10 33 33 5 14 5 0 45 20 21

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 26 39 9 26 0 0 0 65 26 23
2019 PM 13 35 13 17 17 4 0 50 36 23
2018 PM 24 33 19 19 5 0 0 57 24 21
2017 PM 21 42 16 12 4 4 0 66 17 24
2014 PM 29 24 19 14 14 0 0 52 29 21
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 52 30 4 13 0 0 0 83 13 23
2019 PM 48 30 13 9 0 0 0 78 9 23
2018 PM 29 43 14 10 5 0 0 71 14 21
2017 PM 33 51 8 4 4 0 0 84 8 24
2014 PM 24 24 29 10 14 0 0 48 24 21

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 43 30 0 22 4 0 0 74 26 23
2019 PM 39 17 17 13 13 0 0 57 26 23
2018 PM 19 48 14 10 10 0 0 67 19 21
2017 PM 25 59 8 4 4 0 0 84 8 24

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 57 17 9 13 4 0 0 74 17 23
2019 PM 63 13 8 8 4 0 4 78 13 24
2018 PM 43 43 0 5 10 0 0 86 14 21
2017 PM 55 25 12 0 4 0 4 83 4 24
2014 PM 33 38 10 10 10 0 0 71 19 21

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 39 26 13 17 4 0 0 65 22 23
2019 PM 26 43 9 17 4 0 0 70 22 23
2018 PM 38 48 0 14 0 0 0 86 14 21
2017 PM 37 38 13 8 4 0 0 75 12 24
2014 PM 38 33 10 10 10 0 0 71 19 21

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 57 22 13 4 0 0 4 82 5 23

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 30 26 13 26 4 0 0 57 30 23
2019 PM 21 29 33 13 0 4 0 52 13 24
2018 PM 24 43 14 5 14 0 0 67 19 21
2017 PM 25 51 8 12 4 0 0 76 16 24
2014 PM 24 38 10 19 10 0 0 62 29 21

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 30 35 4 13 13 0 4 68 27 23
2019 PM 33 17 13 13 25 0 0 50 38 24
2018 PM 33 14 14 24 14 0 0 48 38 21
2017 PM 17 34 0 29 8 13 0 58 42 24
2014 PM 10 5 14 24 48 0 0 14 71 21

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 65 9 13 9 0 4 0 77 9 23
2019 PM 58 4 8 17 8 0 4 65 26 24

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 48 26 13 4 4 4 0 77 9 23
2019 PM 46 38 17 0 0 0 0 83 0 24

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 83 4 0 4 4 4 0 91 9 23
2019 PM 79 4 8 0 4 4 0 87 4 24

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 70 13 9 4 0 4 0 86 5 23
2019 PM 79 8 0 8 0 0 4 91 9 24

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 35 26 13 22 4 0 0 61 26 23
2019 PM 29 29 25 4 13 0 0 58 17 24
2018 PM 29 48 10 10 5 0 0 76 14 21
2017 PM 53 30 4 8 4 0 0 84 12 24
2014 PM 14 43 10 19 14 0 0 57 33 21

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 43 26 13 13 4 0 0 70 17 23
2019 PM 29 38 29 4 0 0 0 67 4 24
2018 PM 52 29 5 5 10 0 0 81 14 21
2017 PM 45 42 4 4 4 0 0 88 8 24
2014 PM 24 43 10 10 14 0 0 67 24 21

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 39 39 9 13 0 0 0 78 13 23
2019 PM 33 38 17 13 0 0 0 71 13 24
2018 PM 48 29 10 10 5 0 0 76 14 21
2017 PM 53 30 4 12 0 0 0 84 12 24
2014 PM 29 38 10 10 14 0 0 67 24 21

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 22 43 26 4 4 0 0 65 9 23
2019 PM 25 42 17 8 0 8 0 73 9 24
2018 PM 45 25 20 5 5 0 0 70 10 20
2017 PM 25 42 16 12 4 0 0 67 16 24

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 39 35 13 13 0 0 0 74 13 23
2019 PM 46 25 21 8 0 0 0 71 8 24
2018 PM 62 24 10 5 0 0 0 86 5 21
2017 PM 53 29 5 12 0 0 0 83 12 24
2014 PM 52 24 5 0 19 0 0 76 19 21

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 32 32 27 9 0 0 0 64 9 22
2019 PM 42 29 4 8 13 4 0 74 22 24
2018 PM 43 33 19 0 5 0 0 76 5 21
2017 PM 38 37 16 9 0 0 0 75 9 24
2014 PM 33 38 29 0 0 0 0 71 0 21

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 PM 43 57 23

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 61 26 9 0 0 0 4 91 0 23

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 PM 41 45 14 22
2019 PM 38 33 29 24
2018 PM 29 14 57 21
2017 PM 17 42 41 24
2014 PM 43 24 33 21
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 57 30 9 4 0 0 0 87 4 23
2019 PM 42 25 21 8 4 0 0 67 13 24
2018 PM 38 43 10 10 0 0 0 81 10 21
2017 PM 45 42 8 4 0 0 0 88 4 24
2014 PM 43 38 0 14 5 0 0 81 19 21

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 41 36 9 14 0 0 0 77 14 22
2019 PM 25 46 21 4 4 0 0 71 8 24
2018 PM 29 57 14 0 0 0 0 86 0 21
2017 PM 29 59 4 8 0 0 0 88 8 24
2014 PM 24 38 19 10 10 0 0 62 19 21

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 13 30 35 4 17 0 0 22 43 23
2019 PM 8 38 21 17 13 4 0 30 48 24
2018 PM 10 5 57 19 5 0 5 25 15 21
2017 PM 0 17 45 17 8 4 8 29 20 24
2014 PM 5 10 48 19 19 0 0 38 14 21

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 17 17 17 22 26 0 0 48 35 23
2019 PM 13 21 29 21 13 4 0 35 35 24
2018 PM 10 14 24 33 14 0 5 50 25 21
2017 PM 4 8 30 22 29 4 4 55 13 24
2014 PM 10 14 33 29 14 0 0 43 24 21

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 30 13 35 13 9 0 0 22 43 23
2019 PM 25 38 17 13 4 4 0 17 65 24
2018 PM 10 33 29 14 10 0 5 25 45 21
2017 PM 8 26 29 13 20 4 0 35 36 24
2014 PM 14 38 29 14 5 0 0 19 52 21

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 13 17 43 13 13 0 0 26 30 23
2019 PM 13 17 38 29 4 0 0 33 29 24
2018 PM 5 5 48 24 14 0 5 40 10 21
2017 PM 4 13 37 30 16 0 0 46 17 24
2014 PM 5 19 29 24 19 0 5 45 25 21

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 17 26 22 17 17 0 0 35 43 23
2019 PM 13 29 29 17 8 4 0 26 43 24
2018 PM 14 14 29 24 14 0 5 40 30 21
2017 PM 8 17 25 17 33 0 0 50 25 24
2014 PM 14 19 33 19 10 0 5 30 35 21

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 22 0 13 43 22 0 0 65 22 23
2019 PM 17 21 29 21 8 4 0 30 39 24
2018 PM 10 19 29 19 19 0 5 40 30 21
2017 PM 8 13 24 34 12 0 8 50 23 24
2014 PM 0 14 43 14 19 0 10 37 16 21

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 9 23 32 23 14 0 0 36 32 22
2019 PM 13 25 33 17 8 4 0 26 39 24
2018 PM 14 10 38 33 0 0 5 35 25 21
2017 PM 0 26 33 17 20 4 0 39 27 24
2014 PM 14 14 43 14 14 0 0 29 29 21

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 9 13 39 22 17 0 0 39 22 23
2019 PM 8 8 46 21 13 4 0 35 17 24

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 26 43 13 13 4 0 0 70 17 23
2019 PM 8 29 29 17 13 4 0 39 30 24

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 52 9 0 13 26 0 0 61 39 23
2019 PM 63 13 4 13 8 0 0 75 21 24
2018 PM 57 19 10 10 5 0 0 76 14 21
2017 PM 45 41 5 4 4 0 0 87 8 24
2014 PM 48 29 5 10 10 0 0 76 19 21

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 43 22 17 17 0 0 0 65 17 23
2019 PM 54 29 8 4 4 0 0 83 8 24
2018 PM 48 38 10 5 0 0 0 86 5 21
2017 PM 62 26 8 0 4 0 0 88 4 24
2014 PM 43 33 10 10 5 0 0 76 14 21

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 43 30 9 17 0 0 0 74 17 23
2019 PM 54 25 17 4 0 0 0 79 4 24
2018 PM 57 29 10 5 0 0 0 86 5 21

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 39 39 0 13 4 4 0 82 18 23
2019 PM 42 25 13 13 0 8 0 73 14 24
2018 PM 43 48 0 5 5 0 0 90 10 21
2017 PM 33 55 0 4 4 4 0 92 8 24
2014 PM 43 43 10 0 5 0 0 86 5 21

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 48 26 4 9 4 9 0 81 14 23
2019 PM 38 33 21 0 0 8 0 77 0 24
2018 PM 48 48 5 0 0 0 0 95 0 21
2017 PM 29 54 5 0 4 8 0 90 4 24
2014 PM 52 38 5 0 5 0 0 90 5 21

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 48 22 22 4 4 0 0 70 9 23
2019 PM 54 38 8 0 0 0 0 92 0 24
2018 PM 43 43 0 14 0 0 0 86 14 21
2017 PM 41 51 4 0 4 0 0 92 4 24
2014 PM 48 43 5 0 5 0 0 90 5 21

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 61 9 4 4 17 4 0 73 23 23

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 26 39 13 9 4 4 4 71 14 23

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 39 26 4 13 13 0 4 68 27 23

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 30 22 13 17 17 0 0 52 35 23
2019 PM 33 33 13 13 8 0 0 67 21 24
2018 PM 52 24 10 10 5 0 0 76 14 21
2017 PM 29 38 4 12 4 9 4 77 19 24
2014 PM 33 38 14 10 5 0 0 71 14 21

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 30 26 0 26 13 4 0 59 41 23
2019 PM 33 17 17 21 8 0 4 52 30 24
2018 PM 24 24 24 14 14 0 0 48 29 21
2017 PM 21 38 25 4 4 8 0 64 9 24
2014 PM 43 29 14 10 5 0 0 71 14 21

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 39 39 13 9 0 0 0 78 9 23
2019 PM 33 21 25 8 8 4 0 57 17 24
2018 PM 52 24 19 5 0 0 0 76 5 21

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 22 22 9 13 30 0 4 45 45 23
2019 PM 13 29 13 21 17 4 4 45 41 24
2018 PM 38 10 19 14 10 5 5 53 26 21
2017 PM 16 8 17 29 8 13 9 31 47 24
2014 PM 24 14 24 24 14 0 0 38 38 21

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 39 35 4 13 9 0 0 74 22 23

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 22 48 13 9 9 0 0 70 17 23
2019 PM 42 25 4 17 13 0 0 67 29 24
2017 PM 41 33 9 12 4 0 0 75 16 24
2014 PM 57 29 0 10 5 0 0 86 14 21

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 27 45 9 5 14 0 0 73 18 22
2019 PM 33 46 8 13 0 0 0 79 13 24
2017 PM 45 45 5 4 0 0 0 91 4 24
2014 PM 45 35 10 5 5 0 0 80 10 20

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 70 26 0 0 4 0 0 96 4 23
2017 PM 75 17 4 4 0 0 0 92 4 24
2014 PM 81 19 0 0 0 0 0 100 0 21

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 43 17 22 4 9 4 0 64 14 23
2019 PM 38 25 25 0 4 8 0 68 5 24

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 13 17 17 17 13 17 4 39 39 23
2019 PM 21 4 13 25 0 21 17 40 40 24
2018 PM 10 29 14 14 0 29 5 57 21 21
2017 PM 12 12 9 12 0 41 13 53 27 24
2014 PM 14 19 10 10 5 24 19 58 25 21

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 26 26 26 0 13 9 0 57 14 23
2019 PM 25 17 8 13 8 25 4 59 29 24
2018 PM 19 52 24 5 0 0 0 71 5 21
2017 PM 17 29 17 8 4 21 4 61 16 24
2014 PM 38 24 14 10 5 10 0 68 16 21

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 PM 0 100 21

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 13 26 22 4 9 22 4 53 18 23
2019 PM 17 13 21 0 0 33 17 58 0 24
2018 PM 10 24 29 0 0 33 5 54 0 21
2017 PM 20 8 21 0 4 33 13 53 8 24
2014 PM 14 10 10 0 0 38 29 71 0 21

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 22 30 17 9 4 17 0 63 16 23
2019 PM 33 17 13 0 0 33 4 80 0 24
2018 PM 24 43 29 0 0 5 0 70 0 21
2017 PM 29 34 17 0 4 16 0 74 5 24
2014 PM 43 19 14 0 0 19 5 81 0 21

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 PM 13 87 23

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 PM 36 64 22
2019 PM 50 50 24

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 PM 75 25 12

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 57 22 9 9 0 4 0 82 9 23
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 26 22 22 17 13 0 0 48 30 23

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 30 43 9 13 4 0 0 74 17 23

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 35 35 4 13 13 0 0 70 26 23

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 30 22 26 17 4 0 0 52 22 23

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 48 26 22 4 0 0 0 74 4 23

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 83 9 0 4 0 4 0 95 5 23

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 35 39 17 9 0 0 0 74 9 23

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 43 17 17 22 0 0 0 61 22 23

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 48 17 17 13 4 0 0 65 17 23

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 35 43 13 9 0 0 0 78 9 23
2019 PM 21 38 21 8 4 8 0 64 14 24
2018 PM 24 57 10 5 5 0 0 81 10 21
2017 PM 20 55 12 4 8 0 0 76 12 24

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 39 22 9 22 9 0 0 61 30 23

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 43 22 13 17 4 0 0 65 22 23

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 17 26 17 35 4 0 0 43 39 23
2019 PM 8 42 4 21 13 13 0 57 38 24
2018 PM 29 38 14 19 0 0 0 67 19 21
2017 PM 12 50 21 8 8 0 0 62 16 24

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 22 22 13 13 22 0 9 48 38 23

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 22 35 30 9 4 0 0 57 13 23
2019 PM 17 13 42 13 13 0 4 30 26 24
2018 PM 5 33 29 14 19 0 0 38 33 21
2017 PM 12 16 16 24 31 0 0 29 55 24

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 9 39 13 17 22 0 0 48 39 23
2019 PM 13 42 17 13 17 0 0 54 29 24
2018 PM 19 43 14 14 10 0 0 62 24 21
2017 PM 9 37 29 21 4 0 0 46 25 24

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 17 26 13 26 17 0 0 43 43 23
2019 PM 13 50 13 13 13 0 0 63 25 24
2018 PM 29 38 19 10 5 0 0 67 14 21
2017 PM 16 46 24 9 4 0 0 62 13 24

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 26 13 13 35 13 0 0 39 48 23
2019 PM 13 35 17 22 13 0 0 48 35 23
2018 PM 33 19 10 24 10 0 5 55 35 21
2017 PM 24 33 22 12 8 0 0 58 20 24

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 43 26 4 17 4 0 4 73 23 23
2019 PM 58 13 8 17 4 0 0 71 21 24
2018 PM 52 24 14 5 5 0 0 76 10 21
2017 PM 37 33 13 12 0 0 4 73 13 24

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 22 22 22 26 9 0 0 43 35 23
2019 PM 33 21 21 17 8 0 0 54 25 24
2018 PM 43 24 24 5 5 0 0 67 10 21
2017 PM 16 38 29 17 0 0 0 54 17 24

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 17 30 17 17 4 0 13 55 25 23

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 17 52 13 13 4 0 0 70 17 23
2019 PM 33 4 38 17 8 0 0 38 25 24
2018 PM 14 52 19 10 5 0 0 67 14 21
2017 PM 29 38 16 9 8 0 0 66 17 24

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 17 30 26 13 13 0 0 48 26 23
2019 PM 21 21 38 17 4 0 0 42 21 24
2018 PM 14 57 19 0 10 0 0 71 10 21
2017 PM 16 38 20 13 8 4 0 56 22 24

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 30 26 26 13 4 0 0 57 17 23
2019 PM 17 25 25 21 13 0 0 42 33 24
2018 PM 24 33 19 10 14 0 0 57 24 21
2017 PM 20 38 21 8 8 0 4 61 17 24

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 61 17 13 0 9 0 0 78 9 23
2019 PM 50 33 4 13 0 0 0 83 13 24

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 26 35 17 9 13 0 0 61 22 23

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 39 9 39 9 4 0 0 48 13 23
2019 PM 17 48 30 4 0 0 0 65 4 23
2018 PM 38 29 14 19 0 0 0 67 19 21
2017 PM 8 29 47 12 4 0 0 37 16 24

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 43 26 13 13 0 0 4 73 14 23
2019 PM 46 17 25 4 8 0 0 63 13 24
2018 PM 57 19 14 5 5 0 0 76 10 21
2017 PM 49 29 9 13 0 0 0 78 13 24

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 30 39 13 17 0 0 0 70 17 23

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 61 4 26 4 0 4 0 68 5 23
2019 PM 67 8 13 4 4 0 4 78 9 24
2018 PM 76 10 10 0 5 0 0 86 5 21

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 65 9 4 9 9 0 4 77 18 23
2019 PM 71 8 13 4 4 0 0 79 8 24
2018 PM 76 14 5 0 5 0 0 90 5 21
2017 PM 74 17 0 4 5 0 0 91 9 24

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 43 26 22 4 4 0 0 70 9 23
2019 PM 46 25 25 0 4 0 0 71 4 24
2018 PM 52 29 14 5 0 0 0 81 5 21
2017 PM 62 9 20 5 0 0 4 74 5 24

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 57 9 13 9 9 4 0 68 18 23
2019 PM 67 17 8 4 4 0 0 83 8 24
2018 PM 62 14 10 5 10 0 0 76 14 21
2017 PM 70 9 8 9 0 0 4 82 9 24

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 61 13 0 4 4 0 17 89 11 23
2019 PM 58 4 0 4 0 0 33 94 6 24
2018 PM 57 10 5 0 0 0 29 93 0 21
2017 PM 45 13 4 0 9 0 29 82 12 24

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 65 22 9 0 0 0 4 91 0 23
2019 PM 63 25 0 4 0 0 8 95 5 24
2018 PM 57 33 5 5 0 0 0 90 5 21
2017 PM 54 20 12 9 0 0 4 78 10 24

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 83 4 0 4 4 0 4 91 9 23
2019 PM 75 8 4 4 4 0 4 87 9 24
2018 PM 76 14 5 0 5 0 0 90 5 21
2017 PM 57 26 0 8 9 0 0 83 17 24

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 35 30 30 4 0 0 0 65 4 23
2019 PM 63 13 21 0 0 0 4 78 0 24
2018 PM 43 29 24 5 0 0 0 71 5 21
2017 PM 33 41 13 9 4 0 0 74 13 24

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 22 52 17 4 4 0 0 74 9 23

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 13 26 48 0 13 0 0 39 13 23
2019 PM 8 38 33 13 8 0 0 46 21 24
2018 PM 10 33 48 0 10 0 0 43 10 21
2017 PM 0 33 33 26 8 0 0 33 34 24

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 9 26 39 9 17 0 0 26 35 23
2019 PM 17 25 29 13 17 0 0 29 42 24
2018 PM 5 30 25 30 10 0 0 40 35 20
2017 PM 8 17 45 25 4 0 0 29 25 24
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 35 39 26 0 53 47 23

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 PM 23 23 14 14 14 0 14 53 32 22
2019 PM 29 21 17 17 8 0 8 55 27 24
2018 PM 24 24 14 24 14 0 0 48 38 21
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