2020 Public Service Employee Survey Results by Theme for Impact Assessment Agency of Canada by Question 101. Do you work full-time or part-time?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 39 41 9 8 3 0 0 80 11 373
2020 Part-time 57 28 15 0 0 0 0 85 0 14
2019 Full-time 43 41 8 6 2 0 0 83 8 343
2019 Part-time 40 51 0 0 9 0 0 91 9 10
2017 Full-time 45 39 11 4 1 0 0 83 6 216
2017 Part-time 52 33 16 0 0 0 0 84 0 13
2014 Full-time 31 42 15 9 3 0 0 73 12 199
2014 Part-time 20 50 11 19 0 0 0 70 19 10

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 44 35 9 8 4 0 0 79 12 372
2020 Part-time 43 42 15 0 0 0 0 85 0 14
2019 Full-time 45 34 9 7 4 0 0 79 11 341
2019 Part-time 60 30 0 9 0 0 0 91 9 10
2017 Full-time 42 37 11 4 4 0 0 80 8 214
2017 Part-time 48 44 8 0 0 0 0 92 0 12

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 52 33 10 4 1 0 0 85 6 370
2020 Part-time 49 36 15 0 0 0 0 85 0 14
2019 Full-time 51 32 11 4 2 0 0 83 6 340
2019 Part-time 41 50 0 0 9 0 0 91 9 10
2017 Full-time 55 32 8 3 1 0 0 88 4 215
2017 Part-time 54 38 8 0 0 0 0 92 0 13
2014 Full-time 52 34 10 3 1 0 0 86 4 199
2014 Part-time 69 21 0 10 0 0 0 90 10 10

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 44 38 10 5 2 0 0 83 7 373
2020 Part-time 49 51 0 0 0 0 0 100 0 14
2019 Full-time 48 38 8 3 2 0 0 87 5 343
2019 Part-time 21 70 0 9 0 0 0 91 9 10
2017 Full-time 47 40 7 4 2 0 0 87 6 215
2017 Part-time 38 46 16 0 0 0 0 84 0 13
2014 Full-time 39 35 17 8 1 0 0 75 9 199
2014 Part-time 30 51 10 10 0 0 0 81 10 10

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 53 28 11 7 2 0 0 81 8 371
2020 Part-time 76 15 9 0 0 0 0 91 0 13
2019 Full-time 52 31 9 6 2 1 0 83 8 341
2019 Part-time 60 30 9 0 0 0 0 91 0 10
2017 Full-time 52 34 8 2 3 0 0 87 5 216
2017 Part-time 54 46 0 0 0 0 0 100 0 13
2014 Full-time 38 36 15 8 2 2 0 75 10 199
2014 Part-time 40 39 11 10 0 0 0 80 10 10

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 50 32 8 8 2 0 0 82 10 370
2020 Part-time 76 15 9 0 0 0 0 91 0 13
2019 Full-time 51 32 10 5 2 0 0 84 6 343
2019 Part-time 60 30 0 9 0 0 0 91 9 10
2017 Full-time 51 36 9 2 2 0 0 87 4 216
2017 Part-time 47 53 0 0 0 0 0 100 0 13
2014 Full-time 38 38 16 6 2 0 0 76 8 199
2014 Part-time 40 39 20 0 0 0 0 80 0 10

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 42 23 16 10 4 4 0 68 15 373
2020 Part-time 68 23 0 9 0 0 0 91 9 13
2019 Full-time 44 21 17 9 3 5 0 69 13 342
2019 Part-time 41 39 11 0 9 0 0 80 9 10
2017 Full-time 41 25 18 8 3 4 0 69 12 216
2017 Part-time 62 15 8 15 0 0 0 77 15 13
2014 Full-time 35 20 16 18 6 4 1 58 25 199
2014 Part-time 20 60 20 0 0 0 0 80 0 10
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 60 24 8 5 1 0 2 86 6 371
2020 Part-time 57 22 7 0 0 14 0 92 0 14
2019 Full-time 57 23 9 4 2 1 3 84 6 343
2019 Part-time 61 30 0 9 0 0 0 91 9 10

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 58 24 10 5 3 0 1 82 8 370
2020 Part-time 71 22 7 0 0 0 0 93 0 14
2019 Full-time 55 26 9 8 2 1 0 81 10 340
2019 Part-time 52 29 9 0 10 0 0 80 10 10
2017 Full-time 50 33 7 5 3 2 1 85 8 216
2017 Part-time 55 39 6 0 0 0 0 94 0 13
2014 Full-time 46 30 12 9 3 0 0 76 12 199
2014 Part-time 71 19 10 0 0 0 0 90 0 10

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 66 19 6 5 3 0 0 85 8 373
2020 Part-time 71 22 7 0 0 0 0 93 0 14
2019 Full-time 59 25 7 5 3 1 0 85 8 342
2019 Part-time 41 49 0 9 0 0 0 91 9 10
2017 Full-time 57 26 9 4 4 0 0 83 8 216
2017 Part-time 70 24 6 0 0 0 0 94 0 13
2014 Full-time 48 26 13 6 6 1 0 75 12 199
2014 Part-time 81 19 0 0 0 0 0 100 0 10

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 48 27 9 7 2 7 0 81 9 373
2020 Part-time 57 29 0 7 0 7 0 92 8 14
2019 Full-time 45 32 12 3 2 6 1 82 5 340
2019 Part-time 41 29 11 20 0 0 0 70 20 10
2017 Full-time 47 35 6 6 0 5 0 86 7 216
2017 Part-time 39 37 8 8 0 8 0 83 9 13
2014 Full-time 33 38 12 10 3 5 0 74 14 199
2014 Part-time 39 31 20 10 0 0 0 70 10 10

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 43 30 14 10 2 2 0 74 12 373
2020 Part-time 57 36 0 7 0 0 0 93 7 14
2019 Full-time 41 36 13 6 2 3 0 79 8 340
2019 Part-time 41 29 20 10 0 0 0 70 10 10
2017 Full-time 44 37 11 5 1 1 0 83 6 215
2017 Part-time 33 51 16 0 0 0 0 84 0 13
2014 Full-time 28 39 16 12 2 3 0 69 15 198

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 32 32 17 11 3 4 0 67 15 371
2020 Part-time 50 43 0 7 0 0 0 93 7 14
2019 Full-time 29 38 13 12 3 5 1 71 16 339
2019 Part-time 21 19 31 30 0 0 0 39 30 10
2017 Full-time 35 37 14 10 2 3 0 74 12 216
2017 Part-time 24 52 15 8 0 0 0 77 8 13
2014 Full-time 19 38 21 13 5 4 0 60 19 199
2014 Part-time 20 30 31 10 0 10 0 55 11 10

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 27 34 15 17 4 2 0 63 22 373
2020 Part-time 57 29 7 7 0 0 0 86 7 14
2019 Full-time 21 41 14 17 5 3 0 63 23 339
2019 Part-time 21 29 40 0 10 0 0 50 10 10
2017 Full-time 28 40 13 12 5 2 0 70 17 216
2017 Part-time 17 38 22 16 7 0 0 55 23 13
2014 Full-time 17 33 16 23 9 2 0 52 32 199
2014 Part-time 31 19 31 19 0 0 0 50 19 10
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 45 36 8 8 3 0 0 81 11 373
2020 Part-time 35 42 14 8 0 0 0 78 8 14
2019 Full-time 42 39 9 7 3 1 0 81 10 342
2019 Part-time 21 70 9 0 0 0 0 91 0 10
2017 Full-time 38 42 9 5 4 0 0 81 10 216
2017 Part-time 60 15 24 0 0 0 0 76 0 13
2014 Full-time 25 45 11 13 5 1 0 71 18 199
2014 Part-time 31 58 11 0 0 0 0 89 0 10

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 39 41 11 8 1 0 0 80 9 372
2020 Part-time 42 51 7 0 0 0 0 93 0 14
2019 Full-time 37 39 12 9 4 0 0 76 12 336
2019 Part-time 40 40 10 9 0 0 0 80 9 10
2017 Full-time 34 44 10 8 3 0 0 79 11 216
2017 Part-time 38 30 24 8 0 0 0 68 8 13

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 56 28 7 6 3 0 1 84 9 371
2020 Part-time 50 43 7 0 0 0 0 93 0 14
2019 Full-time 48 29 11 7 3 1 1 78 10 343
2019 Part-time 41 49 9 0 0 0 0 91 0 10
2017 Full-time 41 41 9 3 3 2 1 84 7 216
2017 Part-time 55 29 16 0 0 0 0 84 0 13
2014 Full-time 40 34 10 10 5 1 0 75 15 199
2014 Part-time 50 40 10 0 0 0 0 90 0 10

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 38 36 13 11 2 0 1 74 13 365
2020 Part-time 57 29 0 14 0 0 0 86 14 14
2019 Full-time 32 40 12 12 4 1 0 72 16 341
2019 Part-time 11 50 20 20 0 0 0 60 20 10
2017 Full-time 29 47 13 10 2 0 0 76 12 216
2017 Part-time 39 30 16 8 7 0 0 69 16 13
2014 Full-time 27 42 9 16 4 0 1 70 20 199
2014 Part-time 38 42 0 11 0 0 10 88 12 10

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 61 18 10 5 3 2 1 82 8 371
2020 Part-time 64 29 7 0 0 0 0 93 0 14

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 32 30 18 11 5 3 0 64 17 372
2020 Part-time 50 21 15 14 0 0 0 71 14 14
2019 Full-time 30 36 13 12 4 5 0 70 17 343
2019 Part-time 21 30 39 10 0 0 0 51 10 10
2017 Full-time 32 39 13 10 5 1 0 71 15 215
2017 Part-time 23 24 24 21 0 8 0 51 23 13
2014 Full-time 21 39 16 15 7 1 0 61 22 199
2014 Part-time 50 19 21 0 0 0 10 76 0 10

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 24 24 17 17 12 4 1 51 31 373
2020 Part-time 7 35 21 22 0 7 8 50 26 14
2019 Full-time 30 27 13 14 11 4 1 60 26 343
2019 Part-time 11 30 40 9 10 0 0 40 20 10
2017 Full-time 23 31 11 19 12 4 0 56 33 216
2017 Part-time 17 30 8 38 8 0 0 47 45 13
2014 Full-time 12 24 13 24 25 2 0 36 50 199
2014 Part-time 19 20 20 11 11 10 10 49 26 10

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 41 26 17 8 5 1 2 69 14 373
2020 Part-time 36 14 22 14 7 0 7 54 23 14
2019 Full-time 48 21 16 7 3 1 4 73 10 343
2019 Part-time 31 19 20 10 20 0 0 50 30 10

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 47 26 14 7 3 1 3 75 10 373
2020 Part-time 50 37 7 0 0 0 7 93 0 14
2019 Full-time 54 25 12 3 3 1 3 82 6 341
2019 Part-time 52 20 9 0 0 19 0 88 0 10

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 79 6 3 2 2 6 3 93 4 373
2020 Part-time 86 7 0 0 0 0 7 100 0 14
2019 Full-time 80 7 2 2 1 4 3 95 3 341
2019 Part-time 80 0 0 9 0 0 10 89 11 10

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 77 8 5 1 1 2 6 92 2 371
2020 Part-time 85 8 0 0 0 0 7 100 0 14
2019 Full-time 81 6 1 2 1 1 8 96 3 340
2019 Part-time 70 0 10 0 9 10 0 78 11 10

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 44 33 10 10 3 0 0 77 13 372
2020 Part-time 35 51 0 7 0 0 7 92 8 14
2019 Full-time 38 39 10 9 4 0 0 77 13 341
2019 Part-time 21 60 10 9 0 0 0 80 9 10
2017 Full-time 39 42 10 8 1 0 0 81 10 215
2017 Part-time 55 23 17 6 0 0 0 77 6 13
2014 Full-time 27 47 11 11 5 0 0 73 16 199
2014 Part-time 20 60 20 0 0 0 0 80 0 10

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 48 29 13 6 4 0 0 77 10 373
2020 Part-time 35 43 15 0 0 0 7 84 0 14
2019 Full-time 41 37 13 6 3 0 0 78 9 341
2019 Part-time 21 70 0 0 9 0 0 91 9 10
2017 Full-time 40 37 16 5 3 0 0 77 8 215
2017 Part-time 70 16 8 6 0 0 0 86 6 13
2014 Full-time 29 37 11 15 6 0 1 67 21 198
2014 Part-time 11 69 20 0 0 0 0 80 0 10

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 41 38 10 8 2 0 0 79 10 373
2020 Part-time 36 50 7 0 0 7 0 92 0 14
2019 Full-time 40 40 7 11 2 1 0 81 13 339
2019 Part-time 21 60 9 0 10 0 0 80 10 10
2017 Full-time 41 41 7 9 1 0 0 82 10 215
2017 Part-time 62 22 16 0 0 0 0 84 0 13
2014 Full-time 35 36 16 10 3 0 0 71 13 199
2014 Part-time 39 61 0 0 0 0 0 100 0 10

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 29 46 14 7 2 2 0 77 9 373
2020 Part-time 50 42 8 0 0 0 0 92 0 12
2019 Full-time 33 42 13 7 1 4 0 79 8 343
2019 Part-time 30 50 11 0 9 0 0 80 9 10
2017 Full-time 30 42 17 7 1 3 0 74 8 215
2017 Part-time 39 29 32 0 0 0 0 68 0 13

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 44 32 12 9 3 1 0 76 12 370
2020 Part-time 57 29 14 0 0 0 0 86 0 14
2019 Full-time 51 31 9 7 3 0 0 82 10 343
2019 Part-time 41 30 20 9 0 0 0 70 9 10
2017 Full-time 48 31 9 9 3 0 0 80 12 216
2017 Part-time 62 38 0 0 0 0 0 100 0 13
2014 Full-time 44 31 12 9 4 0 0 75 13 198
2014 Part-time 39 61 0 0 0 0 0 100 0 10

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 23 33 24 15 5 0 0 56 20 369
2020 Part-time 21 50 22 7 0 0 0 71 7 14
2019 Full-time 25 39 22 9 5 0 0 64 14 341
2019 Part-time 40 20 10 30 0 0 0 60 30 10
2017 Full-time 30 41 21 6 2 0 0 71 8 216
2017 Part-time 39 23 38 0 0 0 0 62 0 13
2014 Full-time 28 40 18 8 5 0 0 69 13 199
2014 Part-time 39 50 11 0 0 0 0 89 0 10

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Full-time 54 46 373
2020 Part-time 58 42 14

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 69 15 5 3 0 2 6 91 3 373
2020 Part-time 78 22 0 0 0 0 0 100 0 14

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Full-time 32 30 38 372
2020 Part-time 14 43 43 14
2019 Full-time 33 29 38 343
2019 Part-time 19 50 31 10
2017 Full-time 26 34 40 215
2017 Part-time 38 22 40 13
2014 Full-time 37 23 40 198
2014 Part-time 0 30 70 10

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Full-time 21 21 46 2 5 5 55
2014 Full-time 3 19 55 15 9999 8 74
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 54 36 6 3 1 0 0 90 4 372
2020 Part-time 68 23 9 0 0 0 0 91 0 13
2019 Full-time 60 30 6 3 1 0 0 90 4 342
2019 Part-time 60 20 20 0 0 0 0 80 0 10
2017 Full-time 51 38 7 3 1 0 0 89 4 216
2017 Part-time 62 31 7 0 0 0 0 93 0 13
2014 Full-time 47 38 8 5 2 0 0 85 7 199
2014 Part-time 21 79 0 0 0 0 0 100 0 10

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 35 42 11 9 3 0 0 77 12 372
2020 Part-time 36 57 7 0 0 0 0 93 0 14
2019 Full-time 39 45 9 5 1 1 0 85 6 343
2019 Part-time 31 50 10 9 0 0 0 80 9 10
2017 Full-time 37 44 10 8 1 0 0 81 9 216
2017 Part-time 39 46 0 8 0 8 0 92 8 13
2014 Full-time 28 39 15 11 5 1 0 68 17 199
2014 Part-time 10 60 11 20 0 0 0 69 20 10

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 6 25 36 23 8 1 0 32 31 373
2020 Part-time 7 15 36 28 14 0 0 42 22 14
2019 Full-time 10 22 36 20 9 1 1 30 33 343
2019 Part-time 0 30 40 30 0 0 0 30 30 10
2017 Full-time 4 22 39 23 7 0 3 32 27 216
2017 Part-time 0 24 54 16 6 0 0 22 24 13
2014 Full-time 7 17 43 24 5 1 2 31 25 198
2014 Part-time 11 0 50 30 0 0 10 33 12 10

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 4 12 26 35 20 2 1 57 17 371
2020 Part-time 0 0 45 28 28 0 0 55 0 14
2019 Full-time 7 15 28 30 17 2 1 49 23 342
2019 Part-time 0 10 50 31 9 0 0 40 10 10
2017 Full-time 4 18 30 26 15 2 4 44 24 216
2017 Part-time 0 6 22 48 16 8 0 69 7 13
2014 Full-time 6 13 34 31 14 2 0 45 19 199
2014 Part-time 0 0 30 51 10 0 10 67 0 10

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 17 24 30 19 10 1 1 29 41 370
2020 Part-time 7 21 36 15 21 0 0 36 28 14
2019 Full-time 17 24 33 13 9 2 1 23 42 342
2019 Part-time 20 29 21 30 0 0 0 30 50 10
2017 Full-time 10 27 32 18 10 0 2 29 38 215
2017 Part-time 0 31 55 8 6 0 0 14 31 13
2014 Full-time 14 28 32 20 4 1 1 25 42 198
2014 Part-time 19 11 51 10 0 0 10 11 33 10

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 16 24 32 18 8 1 1 27 41 369
2020 Part-time 14 7 30 14 29 7 0 46 22 14
2017 Full-time 7 22 42 21 7 0 2 28 29 216
2017 Part-time 0 18 58 9 15 0 0 24 18 12
2014 Full-time 9 22 37 22 8 0 1 31 31 198
2014 Part-time 11 30 30 20 0 0 10 22 45 10

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 16 23 28 18 13 2 2 31 40 372
2020 Part-time 14 21 15 15 28 0 7 46 38 14
2019 Full-time 13 20 24 18 19 3 2 39 36 341
2019 Part-time 0 10 31 39 20 0 0 60 10 10
2017 Full-time 10 17 34 21 12 2 5 35 29 215
2017 Part-time 8 54 8 6 16 8 0 24 67 13
2014 Full-time 8 21 30 26 10 3 3 38 31 198
2014 Part-time 0 21 30 30 10 0 10 44 24 10

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 6 12 25 35 16 2 3 54 19 371
2020 Part-time 0 7 45 20 28 0 0 48 7 14
2019 Full-time 12 15 26 23 18 4 2 43 29 342
2019 Part-time 11 20 30 30 9 0 0 39 31 10
2017 Full-time 10 22 33 20 9 1 5 31 34 216
2017 Part-time 0 8 30 46 8 0 8 58 9 13
2014 Full-time 9 19 26 29 13 2 3 44 29 198
2014 Part-time 0 11 40 19 20 0 10 44 12 10

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 10 18 36 22 12 2 1 35 28 369
2020 Part-time 0 7 50 0 28 15 0 33 8 14
2019 Full-time 12 20 36 18 9 3 1 29 34 343
2019 Part-time 0 30 40 10 20 0 0 30 30 10
2017 Full-time 7 17 37 21 13 1 4 36 26 214
2017 Part-time 0 24 30 22 16 8 0 41 26 13
2014 Full-time 8 22 38 21 8 2 1 29 31 198
2014 Part-time 0 10 62 19 0 0 10 21 11 10

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 2 16 38 31 12 0 1 43 18 371
2020 Part-time 7 7 37 21 28 0 0 49 14 14
2019 Full-time 3 13 35 31 16 1 1 48 16 343
2019 Part-time 0 50 20 9 21 0 0 30 50 10

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 27 43 15 12 3 1 0 70 15 369
2020 Part-time 28 58 14 0 0 0 0 86 0 14
2019 Full-time 23 42 15 12 5 2 0 66 18 342
2019 Part-time 11 39 30 10 10 0 0 50 20 10

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 60 24 4 8 4 0 0 84 12 372
2020 Part-time 63 29 0 8 0 0 0 92 8 14
2019 Full-time 56 28 5 7 3 1 0 84 10 342
2019 Part-time 51 40 9 0 0 0 0 91 0 10
2017 Full-time 55 31 5 5 3 0 0 86 9 216
2017 Part-time 54 23 16 8 0 0 0 77 8 13
2014 Full-time 52 29 7 9 2 1 0 81 11 199
2014 Part-time 50 50 0 0 0 0 0 100 0 10

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 64 25 4 5 1 0 0 90 6 372
2020 Part-time 78 22 0 0 0 0 0 100 0 14
2019 Full-time 65 27 4 3 1 0 0 92 4 341
2019 Part-time 71 20 0 9 0 0 0 91 9 10
2017 Full-time 60 33 4 0 2 0 0 93 2 216
2017 Part-time 76 16 8 0 0 0 0 92 0 13
2014 Full-time 55 33 4 6 2 0 0 88 8 197
2014 Part-time 60 40 0 0 0 0 0 100 0 10

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 58 30 6 6 1 0 0 88 6 369
2020 Part-time 56 44 0 0 0 0 0 100 0 14
2019 Full-time 60 28 7 3 1 1 0 89 4 341
2019 Part-time 71 20 0 9 0 0 0 91 9 10

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 45 39 8 5 2 2 0 85 7 373
2020 Part-time 57 36 7 0 0 0 0 93 0 14
2019 Full-time 48 35 7 6 2 3 0 85 8 341
2019 Part-time 31 39 21 9 0 0 0 70 9 10
2017 Full-time 45 40 6 4 2 3 0 88 7 216
2017 Part-time 68 32 0 0 0 0 0 100 0 13
2014 Full-time 46 40 6 5 2 1 0 87 7 198
2014 Part-time 40 50 0 0 0 10 0 100 0 10

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 47 34 9 6 2 2 0 83 8 371
2020 Part-time 64 22 14 0 0 0 0 86 0 14
2019 Full-time 51 33 10 2 1 2 0 86 3 341
2019 Part-time 31 50 20 0 0 0 0 80 0 10
2017 Full-time 44 36 9 4 0 7 0 86 4 216
2017 Part-time 45 55 0 0 0 0 0 100 0 13
2014 Full-time 46 34 11 2 2 6 0 85 4 199
2014 Part-time 39 40 11 0 0 10 0 88 0 10

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 63 26 5 3 2 0 0 89 5 373
2020 Part-time 84 16 0 0 0 0 0 100 0 13
2019 Full-time 67 23 7 3 1 0 0 90 4 341
2019 Part-time 40 60 0 0 0 0 0 100 0 10
2017 Full-time 60 31 6 2 1 0 0 91 3 216
2017 Part-time 60 40 0 0 0 0 0 100 0 13
2014 Full-time 53 37 4 3 3 0 0 90 6 199
2014 Part-time 60 30 11 0 0 0 0 89 0 10

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 58 23 7 2 2 4 3 88 5 373
2020 Part-time 65 29 0 0 0 7 0 100 0 14

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 37 30 18 5 3 6 0 72 9 373
2020 Part-time 42 58 0 0 0 0 0 100 0 14

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 52 26 6 5 4 6 2 84 9 373
2020 Part-time 54 46 0 0 0 0 0 100 0 13

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 34 31 13 9 4 6 3 71 14 372
2020 Part-time 36 21 15 0 0 14 14 79 0 14
2019 Full-time 34 29 16 7 3 9 3 71 11 342
2019 Part-time 39 51 0 9 0 0 0 91 9 10
2017 Full-time 32 31 12 10 3 9 4 71 16 216
2017 Part-time 30 16 23 15 0 8 8 55 18 13
2014 Full-time 30 30 15 9 5 6 4 67 16 198
2014 Part-time 50 11 10 11 0 19 0 75 13 10

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 38 31 10 13 4 3 1 72 18 372
2020 Part-time 43 43 7 0 0 7 0 92 0 14
2019 Full-time 40 27 12 12 4 4 1 71 16 342
2019 Part-time 41 39 10 9 0 0 0 80 9 10
2017 Full-time 41 33 11 9 3 3 0 77 12 216
2017 Part-time 39 32 16 6 7 0 0 71 14 13
2014 Full-time 43 35 8 9 4 1 0 78 13 199
2014 Part-time 20 69 0 11 0 0 0 89 11 10

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 43 32 17 7 1 0 0 75 8 373
2020 Part-time 50 44 7 0 0 0 0 93 0 14
2019 Full-time 43 32 15 6 2 2 0 77 7 339
2019 Part-time 41 29 20 10 0 0 0 70 10 10

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 30 20 13 12 9 14 2 60 24 372
2020 Part-time 22 29 21 0 0 21 7 71 0 14
2019 Full-time 23 25 18 8 8 17 1 59 20 339
2019 Part-time 21 29 31 9 10 0 0 50 20 10
2017 Full-time 26 19 16 10 9 16 3 56 24 216
2017 Part-time 38 0 7 33 0 22 0 49 42 13
2014 Full-time 18 20 20 15 12 12 3 45 32 199
2014 Part-time 20 11 31 19 0 19 0 38 24 10

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 36 47 4 11 2 0 0 83 13 373
2020 Part-time 21 79 0 0 0 0 0 100 0 14

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 29 44 10 14 4 0 0 73 17 372
2020 Part-time 50 43 7 0 0 0 0 93 0 14
2019 Full-time 49 31 4 11 4 0 0 81 15 342
2019 Part-time 31 29 11 20 9 0 0 60 30 10
2017 Full-time 43 35 5 13 4 0 0 78 17 216
2017 Part-time 40 43 0 16 0 0 0 84 16 13
2014 Full-time 50 32 8 8 3 0 0 82 10 198
2014 Part-time 49 51 0 0 0 0 0 100 0 10

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 43 37 9 7 3 1 1 81 10 370
2020 Part-time 54 31 15 0 0 0 0 85 0 13
2019 Full-time 51 34 7 6 1 0 0 86 7 336
2019 Part-time 40 30 0 20 9 0 0 70 30 10
2017 Full-time 50 40 5 4 0 0 0 90 5 215
2017 Part-time 54 30 8 0 7 0 0 85 7 13
2014 Full-time 54 32 7 6 0 0 0 87 6 198
2014 Part-time 61 39 0 0 0 0 0 100 0 10

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 81 14 2 2 1 0 0 95 3 372
2020 Part-time 93 7 0 0 0 0 0 100 0 14
2017 Full-time 74 21 2 3 0 0 0 95 3 215
2017 Part-time 94 6 0 0 0 0 0 100 0 13
2014 Full-time 75 18 3 3 1 1 1 94 3 198
2014 Part-time 90 10 0 0 0 0 0 100 0 10

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 35 32 16 7 3 4 2 72 11 372
2020 Part-time 21 22 28 8 0 7 14 55 10 14
2019 Full-time 34 28 18 6 4 7 3 69 11 342
2019 Part-time 11 20 10 30 20 9 0 34 55 10

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 11 89 342
2019 Part-time 0 100 10

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 35 65 37

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 57 43 37

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 0 100 37

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 0 100 37

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 36 64 36

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 42 58 36

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 44 56 36

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 36 64 36

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 25 75 36

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 50 50 36

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 25 75 36

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 45 55 36

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 22 78 36

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 22 78 36

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 53 47 36

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 28 72 36

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 22 78 36

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 16 84 36

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 14 86 36

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 17 83 36

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Full-time 25 75 36

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 18 12 13 7 5 38 8 55 22 373
2020 Part-time 21 22 7 0 0 36 14 86 0 14
2019 Full-time 19 11 15 7 4 34 10 53 20 341
2019 Part-time 10 39 30 0 0 21 0 63 0 10
2017 Full-time 20 16 13 6 2 36 7 63 14 215
2017 Part-time 6 16 16 0 0 55 8 58 0 13
2014 Full-time 10 15 17 6 5 37 10 48 21 199
2014 Part-time 0 10 20 11 0 39 20 24 26 10

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 36 29 14 5 2 12 1 75 9 373
2020 Part-time 50 29 7 0 0 14 0 92 0 14
2019 Full-time 42 20 16 6 3 12 1 71 11 343
2019 Part-time 31 50 10 9 0 0 0 80 9 10
2017 Full-time 34 30 15 7 1 11 1 73 10 215
2017 Part-time 23 32 29 0 0 16 0 65 0 13
2014 Full-time 26 26 19 7 4 16 1 62 14 199
2014 Part-time 20 29 11 11 0 19 11 70 15 10

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 19 10 16 2 2 42 9 58 10 373
2020 Part-time 29 29 7 0 0 28 7 89 0 14
2019 Full-time 21 8 15 1 2 42 11 61 7 341
2019 Part-time 10 50 10 9 0 21 0 75 12 10
2017 Full-time 18 12 17 0 0 45 9 63 2 216
2017 Part-time 6 16 8 0 0 62 8 73 0 13
2014 Full-time 13 8 17 1 1 46 14 52 6 199
2014 Part-time 0 10 21 0 0 49 20 31 0 10

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 38 27 13 4 2 14 2 78 7 373
2020 Part-time 50 36 7 0 0 7 0 92 0 14
2019 Full-time 46 20 16 2 2 14 1 77 4 342
2019 Part-time 30 39 20 0 0 11 0 78 0 10
2017 Full-time 35 32 15 1 1 15 2 80 3 216
2017 Part-time 37 16 31 0 0 16 0 63 0 13
2014 Full-time 30 24 19 2 1 23 1 71 5 199
2014 Part-time 39 10 11 11 0 19 11 70 15 10

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Full-time 8 92 373
2020 Part-time 8 92 14

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Full-time 11 89 371
2020 Part-time 7 93 14
2019 Full-time 18 82 343
2019 Part-time 20 80 10
2017 Full-time 14 86 216
2014 Full-time 15 85 199

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 80 20 30
2014 Full-time 90 10 30

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2017 Full-time 62 34 0 4 0 0 0 96 4 24
2014 Full-time 63 33 3 0 0 0 0 97 0 27

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 54 28 7 5 1 3 2 86 6 373
2020 Part-time 35 36 21 0 0 0 8 77 0 14
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 37 36 11 11 5 1 0 73 16 371
2020 Part-time 43 42 15 0 0 0 0 85 0 14

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 44 39 8 7 1 0 0 83 8 373
2020 Part-time 57 15 29 0 0 0 0 71 0 14

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 39 36 12 11 2 1 0 75 13 373
2020 Part-time 61 9 23 8 0 0 0 69 8 13

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 38 35 17 6 2 1 1 74 8 370
2020 Part-time 42 30 14 0 0 7 7 83 0 14

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 55 29 11 3 1 1 1 85 4 369
2020 Part-time 57 29 14 0 0 0 0 86 0 14

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 71 16 4 1 0 8 1 95 1 373
2020 Part-time 57 15 7 0 0 14 7 91 0 14

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 55 32 6 5 1 1 0 88 5 373
2020 Part-time 35 57 7 0 0 0 0 93 0 14

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 57 27 8 5 2 0 0 85 7 372
2020 Part-time 43 43 7 7 0 0 0 86 7 14

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 63 22 8 5 0 1 1 86 5 373
2020 Part-time 72 21 0 7 0 0 0 93 7 14

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 48 39 6 5 1 1 0 88 6 373
2020 Part-time 50 35 8 7 0 0 0 85 7 14
2019 Full-time 38 40 9 6 3 4 0 81 9 342
2019 Part-time 40 30 30 0 0 0 0 70 0 10
2017 Full-time 32 47 11 6 3 1 0 80 9 216
2017 Part-time 22 38 16 15 8 0 0 60 23 13

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 47 27 11 9 5 1 0 75 13 370
2020 Part-time 43 36 14 7 0 0 0 79 7 14

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 58 25 10 5 2 0 1 84 7 370
2020 Part-time 50 43 7 0 0 0 0 93 0 14

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 40 31 13 13 3 1 0 71 16 372
2020 Part-time 58 21 22 0 0 0 0 78 0 14
2019 Full-time 27 39 16 11 4 2 0 67 16 342
2019 Part-time 31 29 10 20 10 0 0 60 30 10
2017 Full-time 26 44 15 10 4 1 0 70 15 216
2017 Part-time 22 38 16 16 8 0 0 60 24 13

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 48 22 11 8 8 0 2 72 17 371
2020 Part-time 57 7 14 0 15 0 7 69 16 14

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 39 34 16 8 4 0 0 72 12 369
2020 Part-time 36 35 14 0 14 0 0 71 14 14
2019 Full-time 24 35 18 10 11 0 1 60 22 343
2019 Part-time 10 21 39 11 20 0 0 30 31 10
2017 Full-time 12 23 23 20 21 0 2 35 42 216
2017 Part-time 8 16 39 6 31 0 0 24 37 13

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 11 19 29 25 15 1 0 30 40 372
2020 Part-time 14 15 29 7 28 7 0 31 38 14
2019 Full-time 14 23 30 19 14 0 0 37 32 342
2019 Part-time 10 9 41 29 10 0 0 19 39 10
2017 Full-time 10 27 30 21 10 0 0 38 31 216
2017 Part-time 0 14 32 30 24 0 0 14 54 13

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 16 23 28 18 15 1 0 39 33 371
2020 Part-time 29 22 7 21 14 7 0 54 38 14
2019 Full-time 14 29 31 15 12 0 0 43 27 342
2019 Part-time 30 10 19 31 10 0 0 40 41 10
2017 Full-time 13 31 28 21 6 0 0 44 28 215
2017 Part-time 6 24 46 17 7 0 0 30 24 13

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 19 20 24 21 15 1 0 40 36 370
2020 Part-time 51 7 14 14 14 0 0 58 28 14
2019 Full-time 18 27 24 17 13 0 0 45 30 342
2019 Part-time 9 20 20 40 10 0 0 29 50 10
2017 Full-time 17 26 26 17 13 1 1 43 31 215
2017 Part-time 8 30 8 39 15 0 0 38 54 13

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 30 29 20 12 8 0 1 60 20 370
2020 Part-time 50 14 22 7 0 0 7 69 8 14
2019 Full-time 38 30 16 8 7 0 2 69 15 341
2019 Part-time 30 10 29 21 10 0 0 40 31 10
2017 Full-time 32 34 18 9 4 0 3 68 14 216
2017 Part-time 22 62 8 0 0 0 8 91 0 13

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 17 30 24 16 13 0 0 47 30 371
2020 Part-time 29 14 14 20 22 0 0 43 43 14
2019 Full-time 25 30 21 14 9 0 0 56 23 341
2019 Part-time 11 10 30 39 10 0 0 21 49 10
2017 Full-time 23 36 23 10 8 0 0 60 17 214
2017 Part-time 30 14 24 16 16 0 0 43 32 13

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 28 24 16 10 13 0 9 57 25 373
2020 Part-time 36 14 0 21 29 0 0 50 50 14

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 32 32 23 8 4 0 1 65 12 373
2020 Part-time 58 20 14 7 0 0 0 79 7 14
2019 Full-time 33 32 20 10 4 1 0 66 14 341
2019 Part-time 30 29 21 9 10 0 0 60 20 10
2017 Full-time 32 34 22 8 3 0 0 66 12 214
2017 Part-time 24 36 23 0 16 0 0 60 16 13

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 21 36 26 10 6 1 0 57 17 372
2020 Part-time 51 21 14 14 0 0 0 72 14 14
2019 Full-time 22 36 25 11 6 1 0 58 17 338
2019 Part-time 30 29 20 10 10 0 0 60 20 10
2017 Full-time 21 35 27 12 5 0 0 56 17 214
2017 Part-time 20 48 7 25 0 0 0 68 25 13

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 33 32 22 10 5 0 0 64 14 373
2020 Part-time 44 28 28 0 0 0 0 72 0 14
2017 Full-time 28 36 23 8 6 0 0 63 14 214
2017 Part-time 36 24 23 0 8 0 8 66 9 13

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 52 28 11 5 5 0 0 80 9 369
2020 Part-time 36 35 21 0 8 0 0 71 8 14
2019 Full-time 51 24 12 7 4 1 0 77 11 340
2019 Part-time 21 59 20 0 0 0 0 80 0 10

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 29 27 25 12 6 0 0 57 18 372
2020 Part-time 24 39 22 8 9 0 0 62 16 13

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 29 27 24 14 6 0 1 56 20 371
2020 Part-time 28 23 35 14 0 0 0 51 14 14
2019 Full-time 31 32 21 10 5 1 0 64 15 339
2019 Part-time 21 20 39 9 10 0 0 41 20 10
2017 Full-time 24 40 19 14 3 0 0 64 16 214
2017 Part-time 14 39 47 0 0 0 0 53 0 13

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 39 32 17 8 3 0 1 72 11 370
2020 Part-time 65 14 7 15 0 0 0 78 15 14
2019 Full-time 61 20 10 7 2 1 0 81 9 338
2019 Part-time 30 19 50 0 0 0 0 50 0 10
2017 Full-time 60 23 11 4 2 0 0 83 6 216
2017 Part-time 52 23 24 0 0 0 0 76 0 13

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 29 38 18 12 2 0 0 67 15 368
2020 Part-time 21 65 7 0 7 0 0 86 7 14

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 69 17 8 3 1 1 3 88 4 371
2020 Part-time 71 14 8 0 0 0 7 91 0 14
2019 Full-time 79 11 3 2 1 0 4 94 3 338
2019 Part-time 50 20 21 9 0 0 0 70 9 10
2017 Full-time 78 10 5 3 1 1 3 91 4 216
2017 Part-time 100 0 0 0 0 0 0 100 0 13

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 83 8 3 2 2 0 2 93 4 368
2020 Part-time 86 14 0 0 0 0 0 100 0 14
2019 Full-time 78 11 4 3 3 0 1 90 6 342
2019 Part-time 80 11 9 0 0 0 0 91 0 10
2017 Full-time 62 21 10 5 0 0 1 85 5 216
2017 Part-time 44 33 23 0 0 0 0 77 0 13

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 63 25 7 2 2 0 1 89 3 370
2020 Part-time 85 15 0 0 0 0 0 100 0 14
2019 Full-time 64 22 8 4 1 0 0 87 5 343
2019 Part-time 60 31 0 9 0 0 0 91 9 10
2017 Full-time 67 17 10 2 3 0 0 85 5 215
2017 Part-time 62 30 8 0 0 0 0 92 0 13

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 66 17 8 5 2 0 1 85 7 371
2020 Part-time 78 22 0 0 0 0 0 100 0 14
2019 Full-time 64 20 7 5 3 0 1 85 8 343
2019 Part-time 60 31 9 0 0 0 0 91 0 10
2017 Full-time 57 14 6 0 1 0 22 91 2 216
2017 Part-time 70 8 8 0 0 0 15 91 0 13

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 64 13 6 1 1 1 14 90 3 372
2020 Part-time 86 7 0 0 0 0 7 100 0 14
2019 Full-time 63 11 3 1 1 0 21 94 3 341
2019 Part-time 40 31 0 9 0 0 19 88 12 10
2017 Full-time 60 20 14 2 1 0 3 83 3 215
2017 Part-time 61 24 7 8 0 0 0 85 8 13

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 65 21 9 2 1 0 1 88 3 373
2020 Part-time 86 7 0 0 0 0 7 100 0 14
2019 Full-time 67 23 6 1 1 0 2 92 2 341
2019 Part-time 39 41 9 0 10 0 0 80 10 10
2017 Full-time 70 11 5 5 3 0 5 86 8 216
2017 Part-time 79 0 15 6 0 0 0 79 6 13

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 71 15 6 2 4 0 1 88 6 372
2020 Part-time 50 36 7 0 7 0 0 86 7 14
2019 Full-time 75 11 5 2 5 0 2 87 7 341
2019 Part-time 80 0 0 9 11 0 0 80 20 10
2017 Full-time 49 31 13 5 0 0 2 82 5 216
2017 Part-time 15 47 23 8 8 0 0 61 16 13

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 41 28 19 8 2 1 0 70 10 372
2020 Part-time 37 28 28 7 0 0 0 65 7 14
2019 Full-time 52 31 13 2 1 0 1 83 4 342
2019 Part-time 39 21 30 10 0 0 0 60 10 10

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 23 38 27 7 3 0 0 62 11 372
2020 Part-time 29 35 22 15 0 0 0 63 15 14

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 9 28 41 16 6 0 0 37 22 373
2020 Part-time 29 14 36 21 0 0 0 43 21 14
2019 Full-time 11 32 38 16 3 0 0 43 19 342
2019 Part-time 11 19 60 10 0 0 0 30 10 10
2017 Full-time 8 28 43 16 4 0 0 37 20 216
2017 Part-time 0 30 29 40 0 0 0 30 40 13

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 10 27 40 17 6 0 0 23 37 373
2020 Part-time 14 36 22 14 14 0 0 28 50 14
2019 Full-time 9 21 42 20 8 0 0 28 30 340
2019 Part-time 21 10 30 39 0 0 0 39 31 10
2017 Full-time 4 24 39 24 9 0 0 33 28 216
2017 Part-time 8 32 44 16 0 0 0 16 40 13
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 25 53 21 1 68 32 373
2020 Part-time 29 43 28 0 59 41 14

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Full-time 50 22 8 5 4 1 9 81 10 371
2020 Part-time 35 28 8 7 15 0 7 68 24 14
2019 Full-time 44 17 14 9 6 0 9 67 17 340
2019 Part-time 20 19 30 10 0 21 0 49 13 10
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