2020 Public Service Employee Survey Results by Theme for Public Prosecution Service of Canada by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 39 6 9 4 0 0 81 13 205
2020 Does not provide services to public 39 42 10 6 3 0 0 81 9 428
2019 Provides services to public 38 37 9 10 4 0 0 76 15 213
2019 Does not provide services to public 44 37 9 6 3 0 0 81 9 369
2018 Provides services to public 37 42 10 9 3 0 0 79 12 232
2018 Does not provide services to public 39 40 9 7 4 0 0 79 11 419
2017 Provides services to public 41 41 10 6 2 0 0 81 9 229
2017 Does not provide services to public 39 44 8 6 3 0 0 83 9 457
2014 Provides services to public 42 39 9 8 1 0 0 81 9 232
2014 Does not provide services to public 42 40 8 6 4 0 0 82 10 442

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 39 8 9 12 0 0 70 21 204
2020 Does not provide services to public 34 35 14 10 7 0 0 69 17 430
2019 Provides services to public 30 33 8 11 17 0 0 63 29 212
2019 Does not provide services to public 38 31 11 12 9 0 0 69 20 369
2018 Provides services to public 28 38 10 10 14 0 0 66 24 232
2018 Does not provide services to public 33 31 13 14 8 0 0 64 23 419
2017 Provides services to public 26 34 10 13 15 0 0 61 29 229
2017 Does not provide services to public 30 39 12 9 10 0 0 68 19 456

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 57 30 7 4 1 0 0 87 5 206
2020 Does not provide services to public 54 33 9 2 1 0 0 88 3 427
2019 Provides services to public 57 32 7 2 2 0 0 89 4 209
2019 Does not provide services to public 58 32 7 2 2 0 0 90 3 367
2018 Provides services to public 56 34 6 4 0 0 0 90 4 231
2018 Does not provide services to public 54 36 8 2 1 0 0 90 3 416
2017 Provides services to public 60 31 5 3 2 0 0 91 4 227
2017 Does not provide services to public 57 33 7 2 1 0 0 90 3 455
2014 Provides services to public 68 25 5 2 1 0 0 93 3 232
2014 Does not provide services to public 72 22 4 1 1 0 0 94 2 442

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 37 7 9 3 0 0 82 11 207
2020 Does not provide services to public 42 41 10 6 1 0 0 83 8 430
2019 Provides services to public 41 38 12 5 3 0 0 79 9 212
2019 Does not provide services to public 46 36 10 6 2 0 0 82 8 369
2018 Provides services to public 41 37 10 7 5 0 0 78 12 231
2018 Does not provide services to public 42 39 11 4 4 0 0 81 8 418
2017 Provides services to public 44 38 8 5 5 1 0 83 10 225
2017 Does not provide services to public 44 42 8 4 2 0 0 86 6 455
2014 Provides services to public 47 35 9 7 3 0 0 82 10 232
2014 Does not provide services to public 47 38 8 4 3 0 0 85 7 442

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 31 14 8 11 0 0 66 19 207
2020 Does not provide services to public 42 30 14 9 5 0 0 72 14 429
2019 Provides services to public 29 27 16 14 13 1 0 57 27 213
2019 Does not provide services to public 37 30 14 12 8 0 0 67 19 367
2018 Provides services to public 29 34 15 8 13 1 0 64 21 231
2018 Does not provide services to public 31 35 16 11 8 0 0 66 18 419
2017 Provides services to public 32 28 16 10 13 1 0 61 23 228
2017 Does not provide services to public 34 35 15 9 7 1 0 70 15 457
2014 Provides services to public 26 36 11 17 9 1 0 63 26 232
2014 Does not provide services to public 35 34 14 12 5 0 0 70 17 439

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 36 11 9 11 0 0 69 20 204
2020 Does not provide services to public 41 33 13 8 4 0 0 75 12 428
2019 Provides services to public 25 35 15 11 13 0 0 60 25 212
2019 Does not provide services to public 37 30 13 11 7 0 0 68 19 369
2018 Provides services to public 29 33 17 9 12 0 0 62 21 230
2018 Does not provide services to public 31 37 11 13 8 0 0 68 21 416
2017 Provides services to public 34 30 14 9 12 1 0 65 21 228
2017 Does not provide services to public 34 36 13 10 7 0 0 70 17 457
2014 Provides services to public 28 33 14 15 10 1 0 61 25 232
2014 Does not provide services to public 35 35 11 12 6 0 0 71 18 440

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 23 11 15 11 4 0 62 27 207
2020 Does not provide services to public 41 23 18 8 6 3 1 67 15 429
2019 Provides services to public 30 22 16 15 14 3 0 54 29 213
2019 Does not provide services to public 38 21 17 12 9 3 1 61 21 369
2018 Provides services to public 30 26 18 13 10 3 0 58 24 231
2018 Does not provide services to public 30 27 15 14 10 2 1 59 25 420
2017 Provides services to public 34 23 14 10 14 4 1 60 25 227
2017 Does not provide services to public 33 26 17 11 8 5 1 62 20 457
2014 Provides services to public 36 22 14 11 12 4 1 61 24 232
2014 Does not provide services to public 38 25 12 12 8 4 1 66 21 441
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 29 14 5 4 1 3 75 10 206
2020 Does not provide services to public 48 22 17 6 3 1 3 73 9 429
2019 Provides services to public 33 29 15 9 7 0 6 67 17 212
2019 Does not provide services to public 48 21 20 4 3 1 3 72 7 368

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 32 10 6 9 1 1 74 15 207
2020 Does not provide services to public 44 26 11 11 6 1 1 71 18 430
2019 Provides services to public 31 29 11 14 13 0 1 61 27 211
2019 Does not provide services to public 44 30 10 9 6 1 1 75 15 368
2018 Provides services to public 39 29 12 12 6 0 1 69 19 232
2018 Does not provide services to public 43 28 11 10 7 1 0 71 17 418
2017 Provides services to public 36 32 10 11 10 1 0 69 21 228
2017 Does not provide services to public 41 29 11 10 8 1 1 71 18 456
2014 Provides services to public 35 30 10 12 12 1 1 66 23 231
2014 Does not provide services to public 41 30 9 10 7 1 1 73 18 442

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 53 23 8 8 6 1 1 77 15 207
2020 Does not provide services to public 52 26 10 7 4 0 1 79 11 429
2019 Provides services to public 40 30 10 9 11 0 0 70 20 213
2019 Does not provide services to public 52 26 9 7 6 0 0 79 12 369
2018 Provides services to public 46 28 12 7 8 0 0 74 14 231
2018 Does not provide services to public 49 27 10 7 6 0 0 76 14 418
2017 Provides services to public 46 23 13 5 13 0 0 69 18 229
2017 Does not provide services to public 50 25 9 9 7 0 1 75 16 456
2014 Provides services to public 40 30 10 10 9 0 0 71 18 232
2014 Does not provide services to public 54 26 9 5 5 0 0 80 11 442

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 28 10 8 11 4 0 69 20 207
2020 Does not provide services to public 46 26 12 6 5 4 0 76 12 428
2019 Provides services to public 34 31 10 11 10 3 0 68 21 213
2019 Does not provide services to public 41 27 12 9 6 4 0 72 16 369
2018 Provides services to public 38 26 17 7 8 4 0 66 16 232
2018 Does not provide services to public 39 27 14 7 7 4 1 70 15 419
2017 Provides services to public 39 27 11 9 10 3 0 69 20 229
2017 Does not provide services to public 39 32 13 5 5 5 0 75 11 457
2014 Provides services to public 40 25 12 10 9 4 0 68 20 232
2014 Does not provide services to public 41 30 14 6 4 4 0 74 11 442

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 28 13 9 14 2 0 64 23 206
2020 Does not provide services to public 40 29 14 8 6 2 0 71 14 428
2019 Provides services to public 29 30 13 13 14 1 0 59 27 213
2019 Does not provide services to public 36 30 12 12 10 1 0 66 22 368
2018 Provides services to public 30 30 16 11 12 1 0 61 24 228
2018 Does not provide services to public 30 33 13 12 11 1 0 64 23 419
2017 Provides services to public 34 26 11 15 14 0 0 60 29 228
2017 Does not provide services to public 33 32 13 11 9 2 0 67 20 457
2014 Provides services to public 29 29 11 15 15 2 0 58 30 232
2014 Does not provide services to public 34 32 15 12 7 1 0 66 19 442

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 26 14 16 14 2 0 55 30 207
2020 Does not provide services to public 29 33 16 12 6 3 0 64 19 426
2019 Provides services to public 23 25 15 18 16 3 0 49 35 213
2019 Does not provide services to public 26 32 15 14 10 4 0 61 24 368
2018 Provides services to public 19 29 17 17 14 4 0 50 32 230
2018 Does not provide services to public 24 28 18 14 13 3 0 53 28 417
2017 Provides services to public 22 28 14 15 18 3 0 52 34 228
2017 Does not provide services to public 23 30 18 14 10 5 0 56 26 457
2014 Provides services to public 21 24 13 20 19 3 0 46 41 230
2014 Does not provide services to public 22 31 17 17 8 5 0 56 26 442

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 28 9 20 16 1 0 54 36 205
2020 Does not provide services to public 31 33 14 14 7 1 0 65 22 430
2019 Provides services to public 17 24 17 18 21 3 0 42 40 213
2019 Does not provide services to public 24 33 14 14 13 2 0 58 28 369
2018 Provides services to public 15 30 12 22 20 1 0 46 43 231
2018 Does not provide services to public 21 28 18 16 15 2 0 50 32 420
2017 Provides services to public 15 28 13 22 21 2 0 44 43 227
2017 Does not provide services to public 20 32 14 19 12 3 0 53 32 454
2014 Provides services to public 17 27 15 19 18 3 0 46 39 232
2014 Does not provide services to public 18 33 18 17 11 3 0 52 29 441
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 39 12 12 12 0 0 64 24 207
2020 Does not provide services to public 30 35 13 14 7 0 1 66 21 430
2019 Provides services to public 25 29 11 19 15 0 0 55 34 213
2019 Does not provide services to public 30 36 11 12 10 1 0 66 22 369
2018 Provides services to public 21 35 14 14 14 0 0 57 29 231
2018 Does not provide services to public 26 33 14 13 13 0 0 60 26 418
2017 Provides services to public 24 29 15 16 15 0 0 54 31 229
2017 Does not provide services to public 25 35 15 12 13 0 1 60 25 457
2014 Provides services to public 18 33 14 14 20 0 0 52 34 232
2014 Does not provide services to public 24 39 15 13 10 0 0 63 23 442

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 44 9 10 6 0 0 75 16 207
2020 Does not provide services to public 34 45 9 10 2 1 0 79 12 427
2019 Provides services to public 34 39 10 11 6 0 0 73 17 210
2019 Does not provide services to public 34 41 12 9 4 0 0 75 13 368
2018 Provides services to public 30 44 10 9 6 0 0 74 16 231
2018 Does not provide services to public 33 39 11 10 6 0 0 73 16 418
2017 Provides services to public 33 39 11 10 6 1 0 73 16 229
2017 Does not provide services to public 33 40 12 10 4 0 0 74 14 455

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 34 9 7 8 0 0 75 16 203
2020 Does not provide services to public 39 30 11 11 7 1 1 71 18 428
2019 Provides services to public 32 31 12 13 13 0 0 63 26 213
2019 Does not provide services to public 41 33 10 11 5 0 0 75 16 369
2018 Provides services to public 33 38 12 10 6 0 0 71 17 233
2018 Does not provide services to public 37 29 14 13 7 0 0 67 20 419
2017 Provides services to public 32 34 10 11 12 0 0 67 23 228
2017 Does not provide services to public 34 34 12 10 9 0 1 69 19 454
2014 Provides services to public 28 37 10 13 11 0 1 66 24 232
2014 Does not provide services to public 43 30 11 9 7 1 0 73 16 442

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 42 9 14 8 0 0 68 22 206
2020 Does not provide services to public 31 42 9 12 5 0 1 73 17 429
2019 Provides services to public 18 43 10 18 11 0 0 62 29 211
2019 Does not provide services to public 27 40 9 17 7 0 0 67 24 367
2018 Provides services to public 19 44 11 14 10 0 0 64 25 232
2018 Does not provide services to public 26 44 7 16 7 0 1 70 23 420
2017 Provides services to public 24 35 11 17 11 0 1 61 28 229
2017 Does not provide services to public 27 41 9 15 8 0 0 68 23 456
2014 Provides services to public 21 37 12 18 11 0 0 59 29 232
2014 Does not provide services to public 28 38 10 16 7 0 0 67 23 442

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 50 24 12 6 7 1 1 75 13 202
2020 Does not provide services to public 47 22 17 6 5 2 1 72 11 428

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 21 32 11 16 18 1 1 54 35 205
2020 Does not provide services to public 21 34 15 16 10 3 0 57 27 425
2019 Provides services to public 19 25 17 17 21 2 0 44 39 212
2019 Does not provide services to public 22 29 14 17 16 1 0 51 34 368
2018 Provides services to public 16 26 16 19 20 2 0 43 40 233
2018 Does not provide services to public 20 26 17 20 15 1 1 47 36 420
2017 Provides services to public 21 27 15 16 19 3 0 49 36 229
2017 Does not provide services to public 20 31 13 17 17 3 0 52 34 456
2014 Provides services to public 15 30 13 22 18 1 0 46 41 232
2014 Does not provide services to public 19 33 16 15 14 3 0 54 30 441

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 20 23 11 15 25 2 3 46 43 206
2020 Does not provide services to public 18 29 14 15 19 3 2 49 36 428
2019 Provides services to public 20 19 11 19 27 2 1 40 49 213
2019 Does not provide services to public 17 24 13 16 26 1 3 43 44 369
2018 Provides services to public 13 25 10 20 29 2 2 39 50 232
2018 Does not provide services to public 14 19 13 19 30 2 3 35 52 419
2017 Provides services to public 17 24 12 12 31 3 2 43 45 229
2017 Does not provide services to public 16 22 13 17 27 3 3 40 47 457
2014 Provides services to public 16 19 13 16 30 3 3 37 49 231
2014 Does not provide services to public 13 18 15 19 27 2 5 34 49 441

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 27 14 10 6 2 1 68 18 207
2020 Does not provide services to public 47 23 14 6 5 1 4 73 12 430
2019 Provides services to public 47 16 20 9 5 1 2 65 15 210
2019 Does not provide services to public 51 24 11 4 4 2 4 80 8 369

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 18 17 12 6 1 2 64 19 207
2020 Does not provide services to public 47 24 15 6 4 2 2 74 11 429
2019 Provides services to public 32 26 19 9 12 1 2 59 21 211
2019 Does not provide services to public 40 25 17 6 8 1 2 67 15 369

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 70 8 7 3 5 4 3 83 9 207
2020 Does not provide services to public 75 9 5 2 2 3 4 90 5 428
2019 Provides services to public 70 7 6 5 5 4 2 83 11 210
2019 Does not provide services to public 75 9 2 3 2 5 4 92 5 368

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 70 10 7 3 3 1 6 85 7 207
2020 Does not provide services to public 77 9 5 2 1 1 5 91 3 428
2019 Provides services to public 75 7 3 2 4 2 6 90 7 208
2019 Does not provide services to public 79 6 2 1 1 2 10 96 2 367

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 40 7 11 12 0 0 70 24 206
2020 Does not provide services to public 36 36 13 8 6 1 0 72 15 428
2019 Provides services to public 29 34 9 20 9 0 0 63 29 213
2019 Does not provide services to public 35 34 11 13 8 0 0 69 20 368
2018 Provides services to public 24 42 12 11 11 0 0 66 22 232
2018 Does not provide services to public 30 37 11 14 7 0 0 67 21 417
2017 Provides services to public 28 36 11 13 11 0 1 65 24 226
2017 Does not provide services to public 30 39 13 10 8 0 0 69 18 455
2014 Provides services to public 20 39 9 19 13 0 0 59 33 232
2014 Does not provide services to public 22 42 13 11 11 0 0 64 23 441

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 31 14 12 8 0 0 67 19 207
2020 Does not provide services to public 34 36 17 8 4 0 0 71 12 429
2019 Provides services to public 28 32 16 12 11 0 1 61 23 213
2019 Does not provide services to public 34 31 17 10 7 0 0 66 17 368
2018 Provides services to public 26 37 18 8 10 0 0 63 19 229
2018 Does not provide services to public 32 31 17 13 6 0 1 64 19 418
2017 Provides services to public 27 35 16 10 12 0 0 62 22 227
2017 Does not provide services to public 33 32 18 9 7 0 0 65 16 456
2014 Provides services to public 24 37 13 15 12 0 0 60 27 232
2014 Does not provide services to public 32 37 12 11 8 0 0 68 19 439

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 37 11 18 9 1 0 63 27 204
2020 Does not provide services to public 28 43 11 13 5 0 0 71 18 425
2019 Provides services to public 22 38 9 19 12 0 0 60 31 209
2019 Does not provide services to public 27 41 12 13 6 0 0 68 20 364
2018 Provides services to public 21 38 12 13 15 0 0 59 28 232
2018 Does not provide services to public 29 33 15 13 10 0 0 62 23 419
2017 Provides services to public 26 36 10 11 17 0 0 62 28 227
2017 Does not provide services to public 28 40 13 12 6 0 0 68 18 455
2014 Provides services to public 26 35 11 16 12 0 0 62 28 231
2014 Does not provide services to public 28 40 13 10 8 0 0 69 18 442

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 42 13 11 10 1 1 66 21 207
2020 Does not provide services to public 26 39 17 10 4 4 0 68 14 429
2019 Provides services to public 18 38 17 18 8 2 0 57 26 213
2019 Does not provide services to public 23 39 16 12 7 3 0 64 19 369
2018 Provides services to public 15 35 21 12 13 2 1 52 26 231
2018 Does not provide services to public 21 32 21 14 7 4 0 56 22 418
2017 Provides services to public 18 34 18 11 15 3 1 54 27 229
2017 Does not provide services to public 21 32 21 12 9 5 0 56 22 456

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 33 7 15 13 1 0 65 28 207
2020 Does not provide services to public 38 35 10 10 6 0 0 73 16 428
2019 Provides services to public 25 31 13 13 18 0 0 56 31 213
2019 Does not provide services to public 40 32 9 12 5 1 0 73 18 367
2018 Provides services to public 32 34 5 12 18 0 0 66 29 230
2018 Does not provide services to public 41 34 9 9 6 1 0 76 15 417
2017 Provides services to public 25 32 11 11 18 0 2 59 30 228
2017 Does not provide services to public 38 31 12 12 6 0 1 70 18 457
2014 Provides services to public 30 31 10 17 11 0 0 61 28 232
2014 Does not provide services to public 41 29 12 10 7 0 1 71 17 442

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 14 26 23 19 18 0 0 40 36 207
2020 Does not provide services to public 23 29 20 13 14 0 0 52 27 427
2019 Provides services to public 18 24 19 13 25 1 0 42 39 207
2019 Does not provide services to public 20 34 24 12 10 0 0 54 22 368
2018 Provides services to public 19 27 20 11 23 0 0 46 35 232
2018 Does not provide services to public 26 32 21 11 9 0 0 59 20 420
2017 Provides services to public 14 32 25 15 13 0 1 46 29 229
2017 Does not provide services to public 25 36 18 12 7 0 1 62 20 457
2014 Provides services to public 21 27 21 14 18 0 0 48 31 232
2014 Does not provide services to public 26 35 18 13 8 0 1 61 21 442

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 44 56 207
2020 Does not provide services to public 43 57 430

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 61 16 7 4 2 1 9 86 6 206
2020 Does not provide services to public 61 17 7 2 1 3 9 89 4 430

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Provides services to public 15 45 39 206
2020 Does not provide services to public 17 49 34 430
2019 Provides services to public 18 39 43 212
2019 Does not provide services to public 20 40 40 368
2018 Provides services to public 19 41 40 232
2018 Does not provide services to public 18 38 43 419
2017 Provides services to public 18 48 34 229
2017 Does not provide services to public 19 47 34 456
2014 Provides services to public 17 53 30 232
2014 Does not provide services to public 18 48 34 440

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Provides services to public 18 19 41 17 0 5 32
2020 Does not provide services to public 20 16 55 5 0 4 76
2019 Provides services to public 3 16 50 21 0 10 38
2019 Does not provide services to public 14 15 44 12 1 13 73
2018 Provides services to public 16 11 42 23 2 6 44
2018 Does not provide services to public 11 8 57 15 1 8 77
2017 Provides services to public 9 8 30 30 9 14 42
2017 Does not provide services to public 8 12 44 20 3 13 89
2014 Provides services to public 12 8 22 45 9999 14 39
2014 Does not provide services to public 17 9 48 15 9999 11 86
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 41 4 6 3 0 0 86 9 206
2020 Does not provide services to public 52 35 7 5 1 0 0 87 6 427
2019 Provides services to public 44 36 9 5 6 0 0 80 11 211
2019 Does not provide services to public 49 38 7 4 2 0 0 87 5 369
2018 Provides services to public 42 37 10 6 4 1 0 80 10 232
2018 Does not provide services to public 51 34 10 3 2 1 0 85 5 419
2017 Provides services to public 47 36 8 5 4 0 0 83 9 228
2017 Does not provide services to public 46 35 10 5 3 0 0 82 8 456
2014 Provides services to public 40 36 12 7 3 1 0 78 10 232
2014 Does not provide services to public 43 40 9 4 3 0 0 84 7 442

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 47 15 8 5 2 0 71 13 207
2020 Does not provide services to public 33 37 17 7 4 2 0 71 12 430
2019 Provides services to public 24 40 14 10 10 1 0 65 21 212
2019 Does not provide services to public 29 38 17 8 6 1 0 68 14 366
2018 Provides services to public 19 37 23 13 8 0 0 56 21 232
2018 Does not provide services to public 25 42 18 9 5 1 0 68 14 419
2017 Provides services to public 19 37 19 12 11 1 0 56 24 228
2017 Does not provide services to public 27 37 21 9 4 1 1 65 14 453
2014 Provides services to public 20 36 22 10 10 3 0 58 20 232
2014 Does not provide services to public 29 41 16 7 4 3 0 72 11 442

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 8 14 33 30 13 1 2 44 22 206
2020 Does not provide services to public 6 18 34 28 11 1 1 40 25 426
2019 Provides services to public 7 15 32 29 13 2 1 44 23 212
2019 Does not provide services to public 7 15 30 31 14 1 1 46 23 369
2018 Provides services to public 9 17 23 33 17 0 0 51 26 232
2018 Does not provide services to public 4 17 31 29 15 1 3 46 22 417
2017 Provides services to public 10 20 21 27 18 1 3 48 31 227
2017 Does not provide services to public 3 13 30 30 19 2 3 52 17 455
2014 Provides services to public 9 18 31 24 14 0 3 39 28 231
2014 Does not provide services to public 6 16 31 26 16 1 5 44 23 440

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 6 14 24 30 22 2 2 55 21 205
2020 Does not provide services to public 6 10 24 33 24 2 2 59 16 427
2019 Provides services to public 16 15 28 21 18 1 1 40 32 213
2019 Does not provide services to public 7 18 24 27 21 2 1 49 26 366
2018 Provides services to public 10 20 22 30 15 2 1 46 31 232
2018 Does not provide services to public 7 17 27 25 19 2 3 47 25 417
2017 Provides services to public 8 15 22 25 25 3 2 52 25 226
2017 Does not provide services to public 4 10 24 29 24 4 5 58 16 456
2014 Provides services to public 11 15 27 25 18 2 2 44 28 232
2014 Does not provide services to public 6 11 23 31 23 2 4 57 18 440

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 8 15 35 23 14 1 3 39 25 204
2020 Does not provide services to public 6 15 31 31 13 2 3 46 22 429
2019 Provides services to public 12 16 27 24 19 0 1 43 29 212
2019 Does not provide services to public 8 17 27 28 18 1 1 47 25 368
2018 Provides services to public 10 19 31 22 17 1 1 39 29 231
2018 Does not provide services to public 9 13 31 25 16 2 4 43 24 417
2017 Provides services to public 10 21 29 21 14 3 3 37 33 228
2017 Does not provide services to public 7 13 31 26 17 3 4 46 21 455
2014 Provides services to public 21 22 28 16 12 0 2 28 44 232
2014 Does not provide services to public 12 18 28 23 14 0 5 39 32 439

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 4 13 35 28 17 1 1 46 18 204
2020 Does not provide services to public 4 10 37 35 12 1 1 48 14 424
2019 Provides services to public 8 13 35 32 12 0 1 44 21 209
2019 Does not provide services to public 3 10 35 32 17 1 1 50 14 367
2018 Provides services to public 7 13 28 36 13 0 3 50 20 230
2018 Does not provide services to public 2 9 33 37 16 0 2 55 11 415
2017 Provides services to public 9 17 29 27 14 1 2 43 27 225
2017 Does not provide services to public 1 9 27 36 22 1 3 61 11 453
2014 Provides services to public 3 12 31 37 15 0 2 53 15 231
2014 Does not provide services to public 3 10 28 36 18 0 4 57 14 440

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 23 24 18 10 1 0 28 48 206
2020 Does not provide services to public 16 22 30 18 10 2 2 29 40 426
2019 Provides services to public 33 23 20 11 11 1 1 22 57 211
2019 Does not provide services to public 20 25 28 14 11 1 2 25 46 367
2018 Provides services to public 33 26 20 10 10 0 1 20 59 232
2018 Does not provide services to public 18 24 32 14 9 1 2 24 43 415
2017 Provides services to public 21 23 26 17 10 1 1 28 45 227
2017 Does not provide services to public 11 20 28 22 12 2 5 37 33 455
2014 Provides services to public 21 29 23 15 10 1 1 25 51 231
2014 Does not provide services to public 14 20 33 18 11 1 3 31 35 440

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 13 19 24 22 17 4 1 41 34 206
2020 Does not provide services to public 8 11 27 31 16 4 3 51 21 426
2019 Provides services to public 29 14 23 15 14 0 3 31 45 212
2019 Does not provide services to public 15 20 26 19 15 2 3 36 37 366
2018 Provides services to public 22 20 20 20 16 0 1 36 44 231
2018 Does not provide services to public 12 18 27 24 15 2 3 41 31 417
2017 Provides services to public 15 15 28 23 12 3 5 38 32 228
2017 Does not provide services to public 7 14 27 25 17 5 5 47 23 454
2014 Provides services to public 15 18 24 25 13 2 3 40 34 231
2014 Does not provide services to public 7 11 21 32 21 3 6 58 19 437

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 18 33 20 16 1 1 37 29 205
2020 Does not provide services to public 7 17 36 23 13 2 2 37 25 426
2019 Provides services to public 16 20 29 19 14 1 2 34 37 211
2019 Does not provide services to public 7 18 36 20 16 2 2 37 25 369
2018 Provides services to public 15 23 30 18 11 2 2 30 39 232
2018 Does not provide services to public 8 17 33 21 14 3 4 38 27 415
2017 Provides services to public 14 18 35 17 10 3 3 29 34 228
2017 Does not provide services to public 5 17 37 18 14 4 5 36 24 455
2014 Provides services to public 24 22 29 14 8 1 2 23 48 232
2014 Does not provide services to public 10 19 32 20 12 1 4 35 31 439

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 26 41 15 7 1 0 22 37 206
2020 Does not provide services to public 9 24 42 17 8 1 0 25 33 427
2019 Provides services to public 17 27 31 16 8 0 2 24 45 212
2019 Does not provide services to public 12 24 35 17 10 0 1 28 37 369

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 17 35 17 17 13 1 0 53 30 203
2020 Does not provide services to public 19 38 18 14 8 3 0 59 23 428
2019 Provides services to public 13 25 20 21 16 4 0 40 39 209
2019 Does not provide services to public 14 34 21 16 11 3 0 50 28 367

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 26 8 17 12 2 0 63 29 206
2020 Does not provide services to public 43 26 11 9 9 2 0 70 19 428
2019 Provides services to public 29 28 8 16 18 2 0 58 34 213
2019 Does not provide services to public 38 29 8 16 8 1 0 68 23 367
2018 Provides services to public 29 28 9 17 16 1 0 57 33 231
2018 Does not provide services to public 32 33 6 15 13 1 0 66 28 418
2017 Provides services to public 29 28 11 13 18 0 0 58 31 229
2017 Does not provide services to public 36 29 10 14 10 1 0 66 24 457
2014 Provides services to public 30 26 8 15 19 1 0 57 35 231
2014 Does not provide services to public 33 33 10 11 11 2 0 67 22 442

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 34 5 11 7 1 0 76 18 205
2020 Does not provide services to public 48 32 8 8 4 0 0 80 12 429
2019 Provides services to public 32 34 10 13 11 0 0 66 23 211
2019 Does not provide services to public 50 30 7 9 4 0 0 80 13 365
2018 Provides services to public 35 34 13 11 7 0 0 69 18 231
2018 Does not provide services to public 41 36 8 10 6 0 0 77 15 416
2017 Provides services to public 32 35 8 11 14 1 0 68 25 228
2017 Does not provide services to public 40 38 8 9 4 1 0 79 13 457
2014 Provides services to public 32 38 8 16 6 0 0 71 21 232
2014 Does not provide services to public 37 39 9 10 5 0 0 76 15 442

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 33 10 10 6 2 0 74 15 205
2020 Does not provide services to public 43 35 12 5 4 1 0 79 9 426
2019 Provides services to public 33 39 10 10 7 1 0 73 17 212
2019 Does not provide services to public 44 33 12 6 4 1 0 78 11 366
2018 Provides services to public 36 40 10 8 6 1 0 77 14 231
2018 Does not provide services to public 36 40 11 8 4 1 0 77 12 417

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 40 11 10 9 2 0 70 19 207
2020 Does not provide services to public 36 39 11 8 3 2 0 77 11 429
2019 Provides services to public 28 31 14 11 13 2 0 60 25 211
2019 Does not provide services to public 33 40 13 6 6 2 0 75 12 367
2018 Provides services to public 31 37 11 10 10 1 0 69 20 230
2018 Does not provide services to public 36 36 15 7 4 2 0 74 11 418
2017 Provides services to public 28 38 12 12 7 2 0 68 20 229
2017 Does not provide services to public 35 40 12 7 4 3 0 77 11 457
2014 Provides services to public 37 34 13 7 7 1 0 72 14 232
2014 Does not provide services to public 39 36 13 5 4 3 0 77 9 442

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 33 17 6 10 3 0 66 16 206
2020 Does not provide services to public 37 39 12 4 4 3 0 79 9 429
2019 Provides services to public 35 28 17 8 9 2 1 65 18 212
2019 Does not provide services to public 42 31 14 4 4 4 0 77 9 366
2018 Provides services to public 32 32 17 7 9 3 0 67 16 230
2018 Does not provide services to public 33 34 17 6 4 6 0 72 10 420
2017 Provides services to public 33 28 17 7 9 6 1 65 17 229
2017 Does not provide services to public 32 32 18 4 5 8 0 71 10 457
2014 Provides services to public 41 32 15 4 3 4 0 77 8 232
2014 Does not provide services to public 38 30 18 5 3 5 0 73 8 441

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 35 6 9 5 0 0 80 14 206
2020 Does not provide services to public 53 29 8 7 1 1 0 83 9 429
2019 Provides services to public 38 36 7 10 8 0 0 74 18 212
2019 Does not provide services to public 52 30 7 7 5 0 0 82 11 368
2018 Provides services to public 40 38 7 7 8 0 0 78 15 230
2018 Does not provide services to public 47 35 9 6 4 0 0 81 10 419
2017 Provides services to public 41 34 8 7 10 0 0 75 17 229
2017 Does not provide services to public 48 36 7 5 4 0 0 84 9 456
2014 Provides services to public 41 34 8 9 9 0 0 75 17 231
2014 Does not provide services to public 53 34 6 3 4 0 0 87 7 441

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 22 10 9 10 8 3 67 22 206
2020 Does not provide services to public 48 23 13 5 5 4 2 75 11 429

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 33 18 7 8 4 1 65 15 207
2020 Does not provide services to public 40 34 15 3 3 5 0 78 7 427

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 28 10 11 9 4 2 68 21 207
2020 Does not provide services to public 48 27 9 4 7 4 1 79 11 430

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 18 24 19 13 16 8 2 47 33 207
2020 Does not provide services to public 25 28 19 12 7 7 2 58 21 428
2019 Provides services to public 19 21 16 17 19 7 1 43 40 213
2019 Does not provide services to public 25 28 18 12 10 5 1 57 24 366
2018 Provides services to public 12 31 20 17 16 4 1 45 34 232
2018 Does not provide services to public 19 28 17 15 12 7 2 52 30 417
2017 Provides services to public 20 24 15 18 19 3 2 45 39 229
2017 Does not provide services to public 21 27 15 16 12 4 5 53 31 456
2014 Provides services to public 19 28 12 17 18 2 3 50 37 231
2014 Does not provide services to public 25 29 15 14 13 3 2 57 28 441

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 34 9 7 9 1 0 74 16 206
2020 Does not provide services to public 39 33 14 7 5 2 1 74 13 429
2019 Provides services to public 36 34 9 10 10 1 0 71 21 212
2019 Does not provide services to public 39 33 12 8 6 1 1 73 15 368
2018 Provides services to public 34 38 8 12 8 0 0 73 19 229
2018 Does not provide services to public 39 32 13 8 6 2 1 73 14 419
2017 Provides services to public 42 31 9 9 7 2 0 74 16 226
2017 Does not provide services to public 42 33 11 7 4 2 1 78 11 456
2014 Provides services to public 48 33 6 7 4 1 1 82 11 232
2014 Does not provide services to public 51 30 8 6 2 2 0 83 9 442

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 35 13 5 7 1 0 74 12 205
2020 Does not provide services to public 40 32 16 6 4 2 0 74 10 426
2019 Provides services to public 34 30 15 8 12 0 0 65 21 210
2019 Does not provide services to public 36 32 19 7 5 0 0 69 13 365
2018 Provides services to public 25 34 23 9 8 0 0 59 18 231
2018 Does not provide services to public 34 34 19 7 5 1 0 70 12 419

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 18 19 12 14 24 9 2 42 44 206
2020 Does not provide services to public 21 23 17 15 13 9 2 50 31 428
2019 Provides services to public 16 17 13 16 27 10 1 38 48 212
2019 Does not provide services to public 20 22 15 15 17 10 1 47 36 366
2018 Provides services to public 11 22 13 20 24 9 1 37 49 230
2018 Does not provide services to public 19 21 18 16 17 7 2 44 37 415
2017 Provides services to public 15 15 12 16 27 12 2 36 50 227
2017 Does not provide services to public 15 21 15 18 15 13 3 43 39 456
2014 Provides services to public 10 21 14 22 23 9 1 34 50 232
2014 Does not provide services to public 20 20 14 18 15 11 2 46 37 442

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 49 3 18 8 0 0 71 26 206
2020 Does not provide services to public 30 46 3 18 3 0 0 76 21 429

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 31 11 19 10 0 0 60 29 207
2020 Does not provide services to public 30 42 8 15 4 0 0 73 19 430
2019 Provides services to public 33 39 7 14 7 0 0 73 21 212
2019 Does not provide services to public 45 36 5 10 4 0 0 81 14 367
2017 Provides services to public 34 37 6 13 10 0 0 71 23 229
2017 Does not provide services to public 42 33 7 13 5 0 0 75 18 457
2014 Provides services to public 41 33 6 12 8 0 0 74 20 232
2014 Does not provide services to public 43 39 5 7 6 0 0 82 13 442

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 34 10 14 8 0 0 67 22 205
2020 Does not provide services to public 41 36 10 9 3 0 0 78 12 427
2019 Provides services to public 28 42 10 14 6 0 0 71 19 213
2019 Does not provide services to public 48 32 10 8 2 0 0 80 10 367
2017 Provides services to public 37 37 10 10 6 0 0 74 16 228
2017 Does not provide services to public 48 36 6 6 3 0 0 85 9 456
2014 Provides services to public 45 37 6 9 3 0 0 82 13 231
2014 Does not provide services to public 50 34 6 7 3 0 0 84 10 442

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 79 14 3 1 1 1 1 95 2 206
2020 Does not provide services to public 79 16 2 1 1 0 0 96 2 426
2017 Provides services to public 73 17 2 3 2 1 2 93 5 229
2017 Does not provide services to public 77 16 3 2 0 1 0 95 2 456
2014 Provides services to public 69 20 3 4 3 0 1 90 7 232
2014 Does not provide services to public 77 16 2 2 1 1 1 95 3 442

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 11 11 9 11 17 10 57 27 207
2020 Does not provide services to public 43 17 8 5 8 12 7 74 16 430
2019 Provides services to public 35 10 11 7 17 13 7 57 30 213
2019 Does not provide services to public 44 15 8 5 8 14 5 74 16 368

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 19 81 206
2020 Does not provide services to public 13 87 430
2019 Provides services to public 20 80 212
2019 Does not provide services to public 14 86 369
2018 Provides services to public 21 79 232
2018 Does not provide services to public 13 87 418

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 60 40 38
2020 Does not provide services to public 62 38 53
2019 Provides services to public 77 23 42
2019 Does not provide services to public 65 35 50
2018 Provides services to public 73 27 49
2018 Does not provide services to public 55 45 54

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 58 42 38
2020 Does not provide services to public 50 50 53
2019 Provides services to public 67 33 42
2019 Does not provide services to public 44 56 50
2018 Provides services to public 47 53 49
2018 Does not provide services to public 55 45 54

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 14 86 42
2019 Does not provide services to public 10 90 50

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 38
2020 Does not provide services to public 0 100 53

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 42 58 38
2020 Does not provide services to public 35 65 53
2019 Provides services to public 41 59 42
2019 Does not provide services to public 34 66 50
2018 Provides services to public 49 51 49
2018 Does not provide services to public 42 58 54

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 32 68 38
2020 Does not provide services to public 34 66 53
2019 Provides services to public 38 62 42
2019 Does not provide services to public 24 76 50
2018 Provides services to public 33 67 49
2018 Does not provide services to public 37 63 54

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 51 49 38
2020 Does not provide services to public 35 65 53
2019 Provides services to public 58 42 42
2019 Does not provide services to public 42 58 50
2018 Provides services to public 44 56 49
2018 Does not provide services to public 41 59 54

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 49 51 38
2020 Does not provide services to public 43 57 53
2019 Provides services to public 46 54 42
2019 Does not provide services to public 30 70 50
2018 Provides services to public 53 47 49
2018 Does not provide services to public 41 59 54

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 26 74 38
2020 Does not provide services to public 22 78 53
2019 Provides services to public 41 59 42
2019 Does not provide services to public 30 70 50
2018 Provides services to public 28 72 49
2018 Does not provide services to public 30 70 54

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 57 43 38
2020 Does not provide services to public 56 44 53
2019 Provides services to public 62 38 42
2019 Does not provide services to public 48 52 50
2018 Provides services to public 63 37 49
2018 Does not provide services to public 54 46 54

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 44 56 38
2020 Does not provide services to public 48 52 53
2019 Provides services to public 41 59 42
2019 Does not provide services to public 34 66 50
2018 Provides services to public 40 60 49
2018 Does not provide services to public 41 59 54

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 42
2019 Does not provide services to public 0 100 50

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 12 88 49
2018 Does not provide services to public 9 91 54

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 48 52 38
2020 Does not provide services to public 46 54 53
2019 Provides services to public 55 45 42
2019 Does not provide services to public 38 62 50
2018 Provides services to public 52 48 49
2018 Does not provide services to public 35 65 54

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 31 69 38
2020 Does not provide services to public 16 84 53
2019 Provides services to public 22 78 42
2019 Does not provide services to public 26 74 50
2018 Provides services to public 45 55 49
2018 Does not provide services to public 22 78 54

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 38
2020 Does not provide services to public 15 85 53
2019 Provides services to public 17 83 42
2019 Does not provide services to public 12 88 50
2018 Provides services to public 13 87 49
2018 Does not provide services to public 19 81 54

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 47 53 38
2020 Does not provide services to public 60 40 53
2019 Provides services to public 41 59 42
2019 Does not provide services to public 44 56 50
2018 Provides services to public 53 47 49
2018 Does not provide services to public 48 52 54

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 23 77 38
2020 Does not provide services to public 15 85 53
2019 Provides services to public 14 86 42
2019 Does not provide services to public 14 86 50
2018 Provides services to public 36 64 49
2018 Does not provide services to public 15 85 54

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 15 85 38
2020 Does not provide services to public 15 85 53
2019 Provides services to public 19 81 42
2019 Does not provide services to public 13 87 50
2018 Provides services to public 18 82 49
2018 Does not provide services to public 13 87 54

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 16 84 38
2020 Does not provide services to public 10 90 53

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 38 62 38
2020 Does not provide services to public 29 71 53
2019 Provides services to public 42 58 42
2019 Does not provide services to public 38 62 50
2018 Provides services to public 31 69 49
2018 Does not provide services to public 41 59 54

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 17 83 48
2018 Does not provide services to public 14 86 50

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 17 83 48
2018 Does not provide services to public 10 90 50

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 10 90 48
2018 Does not provide services to public 10 90 50

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 10 90 48
2018 Does not provide services to public 10 90 50

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 18 82 48
2018 Does not provide services to public 14 86 50

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 10 90 48
2018 Does not provide services to public 12 88 50

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 54 46 48
2018 Does not provide services to public 30 70 50

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 48 52 48
2018 Does not provide services to public 45 55 50

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 48
2018 Does not provide services to public 0 100 50

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 63 37 48
2018 Does not provide services to public 70 30 50

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 10 90 48
2018 Does not provide services to public 14 86 50

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 12 15 15 10 16 27 6 39 39 207
2020 Does not provide services to public 16 15 18 11 6 27 8 47 25 428
2019 Provides services to public 14 13 16 10 19 23 4 37 41 213
2019 Does not provide services to public 15 13 18 11 11 28 5 42 32 367
2018 Provides services to public 13 15 18 9 17 23 4 39 35 230
2018 Does not provide services to public 14 18 19 12 10 23 4 43 30 415
2017 Provides services to public 12 18 14 11 16 22 8 42 38 229
2017 Does not provide services to public 14 16 19 9 8 27 8 45 26 457
2014 Provides services to public 10 15 23 8 10 30 4 38 28 232
2014 Does not provide services to public 13 16 19 10 9 29 5 44 28 441

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 31 15 10 13 5 2 58 26 205
2020 Does not provide services to public 33 29 15 8 5 9 1 69 14 428
2019 Provides services to public 26 22 17 13 14 8 1 53 29 213
2019 Does not provide services to public 29 31 16 10 6 7 1 65 17 369
2018 Provides services to public 26 25 20 12 9 8 0 54 24 232
2018 Does not provide services to public 29 29 17 11 6 7 1 63 19 417
2017 Provides services to public 24 33 16 11 7 8 1 62 20 229
2017 Does not provide services to public 27 35 18 4 7 8 1 68 12 457
2014 Provides services to public 20 29 24 6 7 14 0 57 15 231
2014 Does not provide services to public 24 23 19 10 8 15 1 56 21 441

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 15 85 206
2020 Does not provide services to public 6 94 429
2019 Provides services to public 14 86 212
2019 Does not provide services to public 6 94 368
2018 Provides services to public 13 87 232
2018 Does not provide services to public 7 93 418

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 42 58 30
2020 Does not provide services to public 32 68 25
2019 Provides services to public 47 53 30
2019 Does not provide services to public 32 68 22
2018 Provides services to public 52 48 31
2018 Does not provide services to public 44 56 27

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 73 27 30
2019 Does not provide services to public 77 23 22

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 30
2020 Does not provide services to public 0 100 25
2018 Provides services to public 0 100 31
2018 Does not provide services to public 0 100 27

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 29 71 31
2018 Does not provide services to public 23 77 27

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 20 80 30
2020 Does not provide services to public 24 76 25

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 30 70 30
2020 Does not provide services to public 24 76 25
2019 Provides services to public 23 77 30
2019 Does not provide services to public 23 77 22

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 58 42 30
2020 Does not provide services to public 25 75 25
2019 Provides services to public 50 50 30
2019 Does not provide services to public 40 60 22
2018 Provides services to public 56 44 31
2018 Does not provide services to public 23 77 27

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 30
2019 Does not provide services to public 0 100 22

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 30
2020 Does not provide services to public 0 100 25

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 35 65 30
2020 Does not provide services to public 38 62 25
2019 Provides services to public 26 74 30
2019 Does not provide services to public 22 78 22
2018 Provides services to public 30 70 31
2018 Does not provide services to public 18 82 27

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 30
2020 Does not provide services to public 0 100 25
2019 Provides services to public 0 100 30
2019 Does not provide services to public 0 100 22

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 24 76 31
2018 Does not provide services to public 30 70 27

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 30
2020 Does not provide services to public 0 100 25
2019 Provides services to public 0 100 30
2019 Does not provide services to public 0 100 22
2018 Provides services to public 0 100 31
2018 Does not provide services to public 0 100 27

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 18 82 31
2018 Does not provide services to public 18 82 27

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 18 82 31
2018 Does not provide services to public 0 100 27

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 30
2019 Does not provide services to public 0 100 22

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 24 76 30
2020 Does not provide services to public 24 76 25

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 30
2020 Does not provide services to public 0 100 25
2018 Provides services to public 0 100 31
2018 Does not provide services to public 0 100 27

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 67 33 30
2020 Does not provide services to public 60 40 25
2019 Provides services to public 77 23 30
2019 Does not provide services to public 59 41 22
2018 Provides services to public 48 52 31
2018 Does not provide services to public 74 26 27

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 50 50 29
2018 Does not provide services to public 31 69 26

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 59 41 29
2018 Does not provide services to public 38 62 26

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 29
2018 Does not provide services to public 0 100 26

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 79 21 29
2018 Does not provide services to public 60 40 26

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 14 13 17 9 14 29 3 40 35 205
2020 Does not provide services to public 18 14 16 5 4 35 8 56 16 430
2019 Provides services to public 15 10 22 6 13 28 6 39 28 212
2019 Does not provide services to public 18 13 18 5 5 34 7 52 17 368
2018 Provides services to public 14 15 22 6 10 27 6 43 25 231
2018 Does not provide services to public 17 15 23 4 6 30 6 49 16 417
2017 Provides services to public 11 15 20 4 9 32 10 45 21 227
2017 Does not provide services to public 15 14 21 4 4 35 8 50 13 457
2014 Provides services to public 9 10 25 5 4 38 9 36 16 232
2014 Does not provide services to public 14 15 22 3 4 38 4 50 12 441

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 25 17 8 13 9 0 57 24 205
2020 Does not provide services to public 37 28 16 4 4 9 2 73 9 428
2019 Provides services to public 30 22 18 7 11 11 2 59 20 212
2019 Does not provide services to public 37 27 15 6 3 11 1 73 11 369
2018 Provides services to public 27 27 20 6 9 11 0 60 17 232
2018 Does not provide services to public 32 29 18 5 4 10 1 69 11 418
2017 Provides services to public 24 32 19 3 7 12 2 66 11 226
2017 Does not provide services to public 31 29 18 4 4 12 2 70 10 455
2014 Provides services to public 25 27 20 5 5 16 2 64 12 231
2014 Does not provide services to public 29 26 18 3 4 20 1 69 8 441

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 207
2020 Does not provide services to public 6 94 427

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 18 82 205
2020 Does not provide services to public 10 90 427
2019 Provides services to public 22 78 213
2019 Does not provide services to public 14 86 369
2017 Provides services to public 24 76 229
2017 Does not provide services to public 16 84 455
2014 Provides services to public 15 85 232
2014 Does not provide services to public 13 87 442

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 65 35 37
2020 Does not provide services to public 50 50 45

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 67 33 37
2020 Does not provide services to public 86 14 45
2019 Provides services to public 76 24 46
2019 Does not provide services to public 82 18 51
2017 Provides services to public 79 21 54
2017 Does not provide services to public 76 24 76
2014 Provides services to public 72 28 35
2014 Does not provide services to public 79 21 60

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 44 8 12 4 0 0 76 16 25
2020 Does not provide services to public 61 32 5 2 0 0 0 93 2 39
2019 Provides services to public 37 26 14 14 6 0 3 64 21 35
2019 Does not provide services to public 43 38 5 12 2 0 0 81 14 42
2017 Provides services to public 37 32 9 12 7 2 0 71 20 43
2017 Does not provide services to public 51 25 3 10 10 0 0 76 21 58
2014 Provides services to public 49 39 0 13 0 0 0 87 13 25
2014 Does not provide services to public 55 24 8 7 4 2 0 81 11 48

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 31 7 7 7 1 4 79 14 207
2020 Does not provide services to public 45 30 9 4 3 4 5 83 8 429
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 39 14 7 10 2 1 68 18 203
2020 Does not provide services to public 41 33 14 6 3 3 0 76 10 428

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 40 13 8 5 0 0 74 13 207
2020 Does not provide services to public 42 43 7 6 2 0 0 85 8 430

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 40 13 9 4 0 0 74 13 207
2020 Does not provide services to public 46 39 5 7 2 1 0 85 10 430

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 38 18 6 3 0 1 73 9 205
2020 Does not provide services to public 42 39 11 6 1 1 1 82 7 426

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 36 14 5 2 2 0 78 8 204
2020 Does not provide services to public 52 31 9 4 1 1 2 85 6 428

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 11 11 2 2 16 9 78 7 207
2020 Does not provide services to public 62 12 7 1 1 13 5 90 2 428

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 40 5 5 4 1 0 87 8 203
2020 Does not provide services to public 55 33 7 2 0 1 0 90 2 427

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 28 6 10 8 1 0 75 18 207
2020 Does not provide services to public 50 29 8 7 5 1 0 80 13 429

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 33 8 6 10 0 0 76 16 207
2020 Does not provide services to public 57 27 7 5 3 0 0 84 8 428

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 97 3 26
2020 Does not provide services to public 99 1 98

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 13 40 17 17 13 0 0 53 30 25
2020 Does not provide services to public 21 43 15 16 6 0 0 64 21 97

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 47 13 5 6 1 0 76 11 207
2020 Does not provide services to public 43 40 11 4 2 0 0 83 6 425
2019 Provides services to public 23 36 18 14 8 1 0 60 22 212
2019 Does not provide services to public 28 42 15 10 4 1 0 71 14 367
2018 Provides services to public 18 41 17 13 9 2 0 61 22 232
2018 Does not provide services to public 29 42 15 9 4 1 0 72 12 419
2017 Provides services to public 16 36 13 14 16 4 1 55 31 228
2017 Does not provide services to public 17 41 18 13 7 4 0 60 21 456

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 29 8 16 15 1 0 60 31 207
2020 Does not provide services to public 38 28 10 10 12 2 0 67 22 429

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 31 8 5 8 4 1 77 14 206
2020 Does not provide services to public 47 26 15 5 4 4 0 76 9 429

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 21 30 17 17 15 1 0 51 32 207
2020 Does not provide services to public 32 33 17 8 8 2 0 66 16 428
2019 Provides services to public 15 27 15 19 25 0 0 41 44 213
2019 Does not provide services to public 20 34 15 16 12 2 0 55 29 368
2018 Provides services to public 15 23 23 18 18 3 0 39 37 230
2018 Does not provide services to public 20 34 18 17 9 1 0 55 27 419
2017 Provides services to public 12 30 15 19 21 2 0 43 41 228
2017 Does not provide services to public 16 38 18 16 9 2 0 55 26 457

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 15 44 8 29 4 0 0 59 33 26
2020 Does not provide services to public 28 47 6 13 4 1 1 77 17 98
2019 Provides services to public 12 52 6 26 0 3 0 67 27 31
2019 Does not provide services to public 20 56 9 13 0 3 0 78 13 74

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 18 24 20 21 15 0 1 43 37 205
2020 Does not provide services to public 29 30 19 13 8 0 0 59 21 430

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 25 23 13 9 0 0 55 21 205
2020 Does not provide services to public 37 28 18 9 7 1 1 66 16 428
2019 Provides services to public 19 24 23 16 18 0 0 43 34 213
2019 Does not provide services to public 20 27 25 15 12 0 1 48 27 368
2018 Provides services to public 14 16 25 21 23 0 2 31 44 233
2018 Does not provide services to public 19 26 20 16 17 0 1 46 34 420
2017 Provides services to public 23 25 21 14 16 1 1 49 30 228
2017 Does not provide services to public 19 23 20 19 16 0 3 43 36 455

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 7 15 25 27 26 0 0 22 54 206
2020 Does not provide services to public 11 16 30 23 19 0 1 28 42 430
2019 Provides services to public 8 15 25 19 33 0 0 23 52 213
2019 Does not provide services to public 10 20 28 22 20 0 0 30 42 368
2018 Provides services to public 7 12 30 17 33 0 1 19 51 233
2018 Does not provide services to public 13 20 32 18 16 0 1 34 34 420
2017 Provides services to public 7 18 22 25 28 0 0 25 53 229
2017 Does not provide services to public 11 23 30 23 13 0 1 34 36 456

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 28 26 17 9 0 1 48 27 206
2020 Does not provide services to public 24 31 24 13 6 0 1 56 19 428
2019 Provides services to public 20 29 22 15 14 0 0 49 29 209
2019 Does not provide services to public 25 35 23 10 7 1 1 60 17 368
2018 Provides services to public 16 31 27 14 8 0 4 49 23 230
2018 Does not provide services to public 22 37 24 10 4 1 1 60 15 419
2017 Provides services to public 17 27 26 15 12 1 2 45 28 227
2017 Does not provide services to public 26 34 23 9 4 0 4 63 13 453

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 12 17 20 21 30 0 0 29 51 206
2020 Does not provide services to public 12 23 24 20 19 2 1 36 40 427
2019 Provides services to public 12 15 11 22 39 1 0 28 61 211
2019 Does not provide services to public 11 21 21 20 26 1 1 32 47 368
2018 Provides services to public 13 14 18 18 35 0 2 28 54 231
2018 Does not provide services to public 14 24 22 18 21 1 1 38 39 419
2017 Provides services to public 12 17 20 19 30 1 1 30 50 228
2017 Does not provide services to public 14 26 26 15 16 1 2 41 32 455

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 23 19 19 20 0 1 42 39 206
2020 Does not provide services to public 27 27 20 13 11 0 2 55 25 428
2019 Provides services to public 23 16 21 13 25 0 1 40 39 213
2019 Does not provide services to public 31 25 19 11 10 1 4 58 22 369
2018 Provides services to public 21 19 19 12 24 0 3 42 38 232
2018 Does not provide services to public 34 21 20 9 10 0 6 59 20 415
2017 Provides services to public 18 17 24 11 22 0 6 39 36 228
2017 Does not provide services to public 30 26 16 11 8 1 8 62 21 456

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 12 20 26 17 26 0 0 32 42 207
2020 Does not provide services to public 22 24 24 16 12 0 1 47 29 427
2019 Provides services to public 14 21 22 13 30 0 0 35 43 213
2019 Does not provide services to public 23 29 22 13 11 1 1 53 25 368
2018 Provides services to public 16 17 27 16 24 0 0 33 40 231
2018 Does not provide services to public 23 27 23 14 11 1 1 51 25 420
2017 Provides services to public 16 21 26 19 18 0 0 36 37 229
2017 Does not provide services to public 23 30 24 13 9 0 0 54 22 452

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 20 20 15 17 0 7 45 34 206
2020 Does not provide services to public 29 23 20 12 8 0 8 57 21 428

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 29 21 11 7 0 2 60 18 206
2020 Does not provide services to public 33 35 22 5 3 1 1 69 8 427
2019 Provides services to public 26 27 23 11 12 0 1 53 24 211
2019 Does not provide services to public 29 38 19 8 5 0 0 68 14 365
2018 Provides services to public 23 29 23 14 9 1 1 53 24 231
2018 Does not provide services to public 31 30 20 13 5 1 1 62 18 418
2017 Provides services to public 27 28 21 12 10 0 2 56 23 228
2017 Does not provide services to public 30 30 21 10 5 1 2 62 16 452

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 31 21 10 5 1 0 65 15 205
2020 Does not provide services to public 30 34 20 10 5 1 1 66 14 430
2019 Provides services to public 31 29 20 8 10 0 2 61 18 211
2019 Does not provide services to public 35 32 19 10 3 0 1 68 14 366
2018 Provides services to public 30 32 20 10 7 0 2 63 17 230
2018 Does not provide services to public 33 35 20 8 3 0 1 69 11 416
2017 Provides services to public 34 27 18 9 9 1 1 63 18 229
2017 Does not provide services to public 36 36 16 7 2 1 2 74 10 452

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 30 21 9 5 1 0 64 14 206
2020 Does not provide services to public 37 37 15 7 3 0 1 75 10 428
2019 Provides services to public 39 25 20 7 8 0 1 65 15 210
2019 Does not provide services to public 39 32 17 9 3 0 0 72 12 366
2018 Provides services to public 34 26 20 12 5 0 2 62 18 230
2018 Does not provide services to public 40 34 17 5 4 0 1 74 9 416
2017 Provides services to public 38 27 16 7 9 0 2 66 17 227
2017 Does not provide services to public 41 34 12 7 4 0 1 77 11 453

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 20 18 13 9 0 0 60 22 206
2020 Does not provide services to public 42 29 12 9 6 0 1 72 15 428
2019 Provides services to public 33 26 17 7 17 0 0 59 24 207
2019 Does not provide services to public 44 24 17 7 7 0 0 69 14 366

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 20 26 27 14 12 0 1 46 27 206
2020 Does not provide services to public 26 28 25 14 6 0 1 55 20 429

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 27 21 13 13 0 0 52 26 205
2020 Does not provide services to public 25 31 21 13 9 1 0 56 22 428
2019 Provides services to public 35 25 21 9 10 1 0 60 19 210
2019 Does not provide services to public 37 30 20 7 6 1 1 67 13 365
2018 Provides services to public 27 29 24 11 5 1 3 58 17 229
2018 Does not provide services to public 36 28 22 8 5 0 1 65 13 415
2017 Provides services to public 31 33 21 8 6 1 0 64 15 229
2017 Does not provide services to public 34 34 18 9 3 0 2 69 12 451

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 28 22 10 10 0 0 58 20 206
2020 Does not provide services to public 39 29 22 7 3 0 1 68 10 428
2019 Provides services to public 43 25 19 6 6 0 1 68 12 211
2019 Does not provide services to public 55 24 13 5 2 0 2 80 7 365
2018 Provides services to public 42 27 14 7 8 1 2 71 15 230
2018 Does not provide services to public 55 21 15 4 4 0 1 77 7 415
2017 Provides services to public 49 24 13 7 7 0 0 73 14 228
2017 Does not provide services to public 55 24 11 6 2 0 1 81 7 456

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 21 24 30 12 12 0 1 46 24 206
2020 Does not provide services to public 22 34 23 13 7 0 0 56 20 429

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 60 15 11 4 7 1 3 78 11 207
2020 Does not provide services to public 68 16 8 3 2 0 3 87 4 428
2019 Provides services to public 64 14 10 3 4 2 4 82 7 211
2019 Does not provide services to public 75 10 4 1 1 0 8 93 3 365
2018 Provides services to public 62 13 11 3 4 1 6 81 7 230
2018 Does not provide services to public 72 14 5 2 1 1 5 91 3 417

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 64 15 7 4 7 1 2 81 12 205
2020 Does not provide services to public 77 12 5 1 3 1 1 91 4 427
2019 Provides services to public 60 12 11 6 9 1 1 74 15 213
2019 Does not provide services to public 74 12 5 5 3 1 1 87 8 368
2018 Provides services to public 60 15 8 7 6 0 3 78 14 230
2018 Does not provide services to public 69 12 6 7 2 0 3 85 9 417
2017 Provides services to public 61 14 8 8 6 0 3 77 15 229
2017 Does not provide services to public 73 13 5 3 3 1 2 89 6 456

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 56 24 11 4 4 0 1 81 8 206
2020 Does not provide services to public 61 23 8 3 3 1 0 85 6 427
2019 Provides services to public 39 29 19 5 6 1 1 69 12 212
2019 Does not provide services to public 56 27 11 3 2 0 1 84 5 369
2018 Provides services to public 37 36 16 8 3 0 0 73 11 232
2018 Does not provide services to public 43 36 14 4 3 0 1 79 7 418
2017 Provides services to public 41 26 19 7 6 0 1 69 13 228
2017 Does not provide services to public 48 31 12 5 2 0 1 81 7 454

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 53 20 12 8 5 0 1 74 14 204
2020 Does not provide services to public 63 19 9 4 4 1 1 83 8 427
2019 Provides services to public 47 19 16 7 9 1 1 67 17 211
2019 Does not provide services to public 60 20 10 5 5 0 1 80 10 368
2018 Provides services to public 46 22 14 8 9 0 1 68 18 229
2018 Does not provide services to public 54 21 14 5 5 0 1 76 10 417
2017 Provides services to public 52 20 9 9 9 0 1 73 18 229
2017 Does not provide services to public 60 19 9 4 5 1 2 82 9 457

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 54 14 9 4 3 0 17 81 8 205
2020 Does not provide services to public 61 8 7 3 1 0 19 86 6 427
2019 Provides services to public 50 15 12 2 3 0 18 79 7 210
2019 Does not provide services to public 55 12 4 2 1 0 26 91 4 367
2018 Provides services to public 47 19 9 4 1 0 21 83 6 230
2018 Does not provide services to public 50 13 7 4 1 0 26 85 5 413
2017 Provides services to public 49 15 10 3 2 0 21 82 6 226
2017 Does not provide services to public 54 12 6 2 1 0 25 88 3 457

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 29 15 10 3 0 2 72 13 207
2020 Does not provide services to public 61 22 11 3 1 0 2 85 4 428
2019 Provides services to public 52 24 17 3 1 1 2 78 5 211
2019 Does not provide services to public 65 18 9 2 1 0 4 87 4 369
2018 Provides services to public 42 30 16 7 1 0 3 74 9 231
2018 Does not provide services to public 60 20 11 3 0 0 5 85 3 413
2017 Provides services to public 47 29 12 7 0 1 3 79 8 226
2017 Does not provide services to public 64 20 8 2 1 0 6 89 3 454

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 79 14 3 0 2 0 2 95 2 207
2020 Does not provide services to public 80 11 3 3 2 1 1 92 5 429
2019 Provides services to public 78 11 4 1 3 1 2 91 5 211
2019 Does not provide services to public 79 10 4 2 2 0 3 92 4 368
2018 Provides services to public 69 16 4 3 4 0 4 89 7 229
2018 Does not provide services to public 70 15 5 3 2 0 4 89 6 418
2017 Provides services to public 75 12 6 1 2 1 3 90 4 229
2017 Does not provide services to public 74 13 5 1 2 1 4 91 3 455

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 34 14 6 5 0 2 75 11 207
2020 Does not provide services to public 45 27 17 7 2 1 2 73 9 428
2019 Provides services to public 55 25 16 1 4 0 0 79 5 212
2019 Does not provide services to public 56 26 12 3 1 0 2 84 4 368
2018 Provides services to public 49 31 15 2 2 0 2 81 4 231
2018 Does not provide services to public 51 27 15 3 3 0 1 79 6 415
2017 Provides services to public 49 27 13 6 3 0 3 78 9 227
2017 Does not provide services to public 51 32 11 3 1 0 2 84 4 456

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 14 36 32 12 7 0 0 50 18 207
2020 Does not provide services to public 23 40 25 7 4 0 0 64 11 430

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 4 19 35 27 15 0 0 23 42 206
2020 Does not provide services to public 7 28 37 20 8 0 0 35 28 429
2019 Provides services to public 5 21 35 21 18 0 0 26 39 213
2019 Does not provide services to public 9 25 43 15 8 0 0 34 24 369
2018 Provides services to public 4 22 36 21 18 0 0 26 38 233
2018 Does not provide services to public 9 26 40 18 6 0 0 36 25 419
2017 Provides services to public 7 13 39 21 19 1 0 20 40 228
2017 Does not provide services to public 7 25 42 18 6 0 1 33 25 457

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 20 34 31 12 4 0 0 16 53 205
2020 Does not provide services to public 13 24 39 17 6 0 0 23 37 429
2019 Provides services to public 24 25 34 13 4 0 0 18 49 211
2019 Does not provide services to public 12 25 38 17 7 0 0 24 38 368
2018 Provides services to public 21 28 35 11 6 0 0 16 49 229
2018 Does not provide services to public 10 24 38 21 7 0 1 28 34 411
2017 Provides services to public 18 25 42 10 5 0 0 15 43 228
2017 Does not provide services to public 6 23 43 19 8 0 1 28 29 452
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 50 21 1 64 36 207
2020 Does not provide services to public 25 54 20 1 69 31 430

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 39 61 58
2020 Does not provide services to public 41 59 108

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 14 10 5 3 3 17 77 11 207
2020 Does not provide services to public 46 17 9 6 5 2 15 76 13 428
2019 Provides services to public 50 13 13 6 11 0 8 68 18 212
2019 Does not provide services to public 38 21 14 7 10 1 10 65 19 366
2018 Provides services to public 45 12 14 10 10 0 10 63 21 231
2018 Does not provide services to public 48 12 14 6 9 2 9 68 16 419

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 5 19 15 20 33 2 5 26 57 58
2020 Does not provide services to public 13 21 13 13 32 1 7 37 49 107

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 5 4 9 23 56 2 2 9 82 58
2020 Does not provide services to public 3 16 9 11 58 1 3 19 71 108
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