2020 Public Service Employee Survey Results by Theme for Office of the Commissioner of Official Languages by Question 120. Are you a member of a visible minority group?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 33 27 0 0 0 0 73 0 15
2020 Non-visible minority 43 34 13 5 4 0 0 78 9 134
2019 Visible minority 37 36 9 9 9 0 0 72 18 11
2019 Non-visible minority 49 33 8 7 2 0 0 82 9 109
2017 Visible minority 15 70 15 0 0 0 0 85 0 12
2017 Non-visible minority 38 48 8 4 2 0 0 86 6 112
2014 Visible minority 14 43 28 7 7 0 0 57 14 14
2014 Non-visible minority 33 45 12 6 4 0 0 78 10 134

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 33 40 20 0 7 0 0 73 7 15
2020 Non-visible minority 37 41 10 10 2 0 0 78 12 132
2019 Visible minority 18 46 26 9 0 0 0 64 9 11
2019 Non-visible minority 38 44 6 9 3 0 0 82 12 109
2017 Visible minority 40 30 16 0 15 0 0 70 15 12
2017 Non-visible minority 33 42 11 8 5 0 0 76 13 112

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 40 13 7 0 0 0 80 7 15
2020 Non-visible minority 49 37 10 4 0 0 0 86 4 134
2019 Visible minority 37 54 0 0 9 0 0 91 9 11
2019 Non-visible minority 54 31 9 6 0 0 0 84 6 109
2017 Visible minority 30 56 15 0 0 0 0 85 0 12
2017 Non-visible minority 48 39 12 0 2 0 0 87 2 112
2014 Visible minority 36 43 21 0 0 0 0 79 0 14
2014 Non-visible minority 54 36 8 2 0 0 0 90 2 134

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 47 7 7 0 0 0 87 7 15
2020 Non-visible minority 44 36 13 5 2 0 0 80 7 133
2019 Visible minority 28 45 28 0 0 0 0 72 0 11
2019 Non-visible minority 45 42 8 4 2 0 0 87 6 109
2017 Visible minority 32 46 15 7 0 0 0 78 7 12
2017 Non-visible minority 45 38 10 5 2 0 0 83 7 111
2014 Visible minority 14 57 21 7 0 0 0 72 7 14
2014 Non-visible minority 43 38 11 4 3 0 0 81 7 134

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 40 7 7 0 0 0 87 7 15
2020 Non-visible minority 53 32 8 5 3 0 0 85 8 133
2019 Visible minority 37 45 18 0 0 0 0 82 0 11
2019 Non-visible minority 54 30 9 7 0 0 0 85 7 106
2017 Visible minority 47 38 0 7 7 0 0 85 15 12
2017 Non-visible minority 48 27 16 5 4 1 0 75 9 112
2014 Visible minority 21 29 36 7 7 0 0 50 14 14
2014 Non-visible minority 49 31 10 5 5 1 0 80 9 134

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 33 13 0 0 0 0 87 0 15
2020 Non-visible minority 49 35 6 8 2 0 0 84 10 132
2019 Visible minority 28 45 9 9 9 0 0 72 18 11
2019 Non-visible minority 52 35 7 5 1 0 0 87 6 109
2017 Visible minority 40 46 0 7 7 0 0 85 15 12
2017 Non-visible minority 42 34 16 4 5 0 0 76 9 112
2014 Visible minority 21 36 28 14 0 0 0 57 14 14
2014 Non-visible minority 48 31 12 6 3 1 0 79 9 134

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 27 27 13 20 13 0 0 53 33 15
2020 Non-visible minority 42 26 16 6 6 1 2 71 12 134
2019 Visible minority 18 37 9 26 9 0 0 55 36 11
2019 Non-visible minority 40 28 12 7 7 6 0 72 15 109
2017 Visible minority 15 15 48 7 15 0 0 30 22 12
2017 Non-visible minority 34 32 17 6 10 2 0 66 17 112
2014 Visible minority 21 7 29 21 14 7 0 31 38 14
2014 Non-visible minority 39 22 16 14 5 2 1 63 20 134
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 67 7 13 13 0 0 0 73 13 15
2020 Non-visible minority 63 23 7 4 1 0 2 88 5 134
2019 Visible minority 28 18 37 9 8 0 0 46 17 11
2019 Non-visible minority 60 31 6 2 0 0 1 93 2 109

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 67 27 7 0 0 0 0 93 0 15
2020 Non-visible minority 60 28 3 4 4 0 2 89 8 134
2019 Visible minority 37 37 8 9 9 0 0 74 18 11
2019 Non-visible minority 56 34 5 2 3 0 0 91 5 107
2017 Visible minority 22 47 16 7 7 0 0 70 15 12
2017 Non-visible minority 51 31 11 5 2 0 0 82 7 112
2014 Visible minority 50 36 0 0 14 0 0 86 14 14
2014 Non-visible minority 45 33 7 9 4 2 1 80 13 134

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 53 7 0 0 0 0 93 0 15
2020 Non-visible minority 66 25 3 5 1 0 1 91 6 134
2019 Visible minority 37 37 8 18 0 0 0 74 18 11
2019 Non-visible minority 62 30 4 1 3 0 0 92 4 109
2017 Visible minority 40 38 7 7 7 0 0 78 15 12
2017 Non-visible minority 57 25 10 6 3 0 0 81 9 112
2014 Visible minority 43 36 7 14 0 0 0 78 14 14
2014 Non-visible minority 50 26 10 7 5 2 1 78 12 134

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 20 27 7 7 0 0 60 13 15
2020 Non-visible minority 39 36 11 7 3 4 0 78 10 134
2019 Visible minority 9 46 28 8 9 0 0 55 17 11
2019 Non-visible minority 41 32 14 6 3 4 0 76 10 109
2017 Visible minority 47 23 22 7 0 0 0 71 7 12
2017 Non-visible minority 35 34 17 8 2 4 0 72 10 112
2014 Visible minority 14 50 14 0 22 0 0 64 22 14
2014 Non-visible minority 36 36 14 9 2 4 0 74 11 134

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 20 27 7 0 0 0 67 7 15
2020 Non-visible minority 32 33 19 12 2 2 0 66 15 132
2019 Visible minority 9 46 18 17 9 0 0 55 26 11
2019 Non-visible minority 31 39 14 15 2 0 0 69 17 108
2017 Visible minority 40 22 31 7 0 0 0 62 7 12
2017 Non-visible minority 30 29 27 9 3 2 0 59 13 112
2014 Visible minority 29 28 22 0 22 0 0 57 22 14
2014 Non-visible minority 34 42 13 8 4 0 0 76 12 134

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 13 20 13 7 0 0 60 20 15
2020 Non-visible minority 23 36 19 13 6 2 0 60 20 134
2019 Visible minority 18 46 9 17 9 0 0 64 26 11
2019 Non-visible minority 24 31 20 21 1 3 0 57 23 109
2017 Visible minority 40 22 23 15 0 0 0 62 15 12
2017 Non-visible minority 22 30 24 15 5 4 0 54 21 112
2014 Visible minority 21 21 22 7 14 7 7 50 25 14
2014 Non-visible minority 25 37 23 12 2 2 0 63 14 134

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 20 20 13 0 0 0 67 13 15
2020 Non-visible minority 24 45 16 8 5 1 0 70 14 134
2019 Visible minority 18 37 28 9 8 0 0 55 17 11
2019 Non-visible minority 20 46 17 16 2 0 0 66 18 109
2017 Visible minority 30 40 16 7 7 0 0 70 15 12
2017 Non-visible minority 27 36 20 10 4 3 0 65 15 112
2014 Visible minority 7 43 21 14 14 0 0 50 29 14
2014 Non-visible minority 32 39 17 10 2 1 0 71 11 134
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 33 13 0 7 0 0 80 7 15
2020 Non-visible minority 40 41 10 8 1 0 0 81 10 134
2019 Visible minority 9 72 0 9 9 0 0 82 18 11
2019 Non-visible minority 37 40 13 7 2 1 0 78 9 109
2017 Visible minority 40 30 16 7 7 0 0 70 15 12
2017 Non-visible minority 39 34 12 11 5 0 0 72 16 112
2014 Visible minority 36 14 36 7 7 0 0 50 14 14
2014 Non-visible minority 38 35 15 7 4 1 0 73 11 134

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 34 13 7 0 0 0 80 7 15
2020 Non-visible minority 42 42 9 5 2 0 0 83 8 132
2019 Visible minority 18 55 0 0 26 0 0 74 26 11
2019 Non-visible minority 42 48 3 6 1 0 0 90 7 109
2017 Visible minority 30 41 22 7 0 0 0 71 7 12
2017 Non-visible minority 36 45 10 8 1 0 0 81 9 112

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 40 0 0 0 0 0 100 0 15
2020 Non-visible minority 59 23 6 8 2 0 2 83 11 133
2019 Visible minority 37 28 26 0 9 0 0 64 9 11
2019 Non-visible minority 57 30 7 3 3 0 0 87 6 109
2017 Visible minority 22 55 8 7 7 0 0 77 15 12
2017 Non-visible minority 44 35 9 9 2 1 0 80 11 112
2014 Visible minority 43 35 7 7 7 0 0 78 14 14
2014 Non-visible minority 48 31 7 7 4 1 1 81 12 134

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 34 20 0 0 0 0 80 0 15
2020 Non-visible minority 35 40 10 7 3 0 4 78 11 134
2019 Visible minority 18 46 9 17 9 0 0 64 26 11
2019 Non-visible minority 41 35 13 6 5 0 0 76 11 109
2017 Visible minority 41 30 7 15 7 0 0 71 22 12
2017 Non-visible minority 38 41 10 9 1 0 0 80 10 112
2014 Visible minority 42 22 22 7 7 0 0 64 14 14
2014 Non-visible minority 47 37 9 4 2 0 0 84 7 134

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 33 7 0 7 0 0 87 7 15
2020 Non-visible minority 59 17 14 4 2 1 3 79 6 134

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 27 13 13 7 0 0 67 20 15
2020 Non-visible minority 31 37 15 13 2 1 0 70 15 134
2019 Visible minority 9 28 18 36 9 0 0 37 45 11
2019 Non-visible minority 26 37 18 10 6 3 0 65 16 109
2017 Visible minority 47 22 16 7 7 0 0 70 15 12
2017 Non-visible minority 34 30 17 14 4 1 0 65 18 112
2014 Visible minority 14 36 21 7 14 0 7 54 23 14
2014 Non-visible minority 42 35 11 6 3 3 1 79 9 134

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 13 20 20 47 0 0 0 33 47 15
2020 Non-visible minority 12 24 16 25 16 2 7 39 44 134
2019 Visible minority 9 18 18 28 26 0 0 28 54 11
2019 Non-visible minority 15 31 11 24 16 2 3 47 41 109
2017 Visible minority 15 25 38 7 15 0 0 40 22 12
2017 Non-visible minority 20 27 12 22 13 4 2 50 37 112
2014 Visible minority 14 0 29 7 36 7 7 17 50 14
2014 Non-visible minority 22 19 13 23 17 2 4 44 42 134

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 27 7 0 7 0 13 85 8 15
2020 Non-visible minority 63 14 13 5 1 0 4 81 6 134
2019 Visible minority 55 0 28 8 0 0 9 61 9 11
2019 Non-visible minority 62 18 12 1 3 1 5 84 4 109

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 13 7 13 0 0 20 75 17 15
2020 Non-visible minority 66 17 11 1 2 0 3 85 3 134
2019 Visible minority 46 9 18 26 0 0 0 55 26 11
2019 Non-visible minority 60 24 9 2 1 2 2 88 3 109

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 13 20 0 0 13 7 75 0 15
2020 Non-visible minority 88 4 3 1 2 0 3 95 2 133
2019 Visible minority 54 37 0 0 9 0 0 91 9 11
2019 Non-visible minority 84 5 2 3 1 1 5 94 4 109

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 7 7 0 7 13 13 82 9 15
2020 Non-visible minority 86 7 1 0 1 0 5 98 1 134
2019 Visible minority 72 9 0 0 0 0 18 100 0 11
2019 Non-visible minority 84 3 0 0 1 0 12 99 1 109

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 27 53 13 7 0 0 0 80 7 15
2020 Non-visible minority 37 42 12 7 3 0 0 78 10 134
2019 Visible minority 28 18 18 9 26 0 0 46 36 11
2019 Non-visible minority 41 36 7 14 2 0 0 77 16 108
2017 Visible minority 40 37 8 15 0 0 0 77 15 12
2017 Non-visible minority 37 40 14 8 1 0 0 77 9 112
2014 Visible minority 21 50 14 14 0 0 0 71 14 14
2014 Non-visible minority 36 42 9 9 3 1 0 79 12 134

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 20 20 13 0 0 0 67 13 15
2020 Non-visible minority 45 34 11 7 4 0 0 78 10 134
2019 Visible minority 18 37 18 8 18 0 0 55 26 11
2019 Non-visible minority 45 34 9 11 1 0 0 79 12 109
2017 Visible minority 22 40 31 0 7 0 0 62 7 12
2017 Non-visible minority 38 43 10 6 3 0 0 81 9 112
2014 Visible minority 22 50 22 0 7 0 0 71 7 14
2014 Non-visible minority 41 39 9 9 1 1 0 81 10 134

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 47 7 0 0 0 0 93 0 15
2020 Non-visible minority 38 46 14 2 1 0 0 83 3 133
2019 Visible minority 40 30 29 0 0 0 0 71 0 10
2019 Non-visible minority 45 42 8 5 0 0 0 86 5 109
2017 Visible minority 32 52 8 0 7 0 0 85 7 12
2017 Non-visible minority 36 45 13 5 1 0 1 82 6 112
2014 Visible minority 36 43 14 7 0 0 0 79 7 14
2014 Non-visible minority 45 34 12 5 2 1 1 80 8 134

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 33 27 40 0 0 0 0 60 0 15
2020 Non-visible minority 35 42 11 8 3 1 0 78 11 132
2019 Visible minority 18 45 9 0 18 9 0 70 20 11
2019 Non-visible minority 24 52 15 7 2 0 1 77 8 108
2017 Visible minority 40 22 16 22 0 0 0 62 22 12
2017 Non-visible minority 31 37 17 8 2 5 0 71 11 111

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 33 0 7 0 0 0 93 7 15
2020 Non-visible minority 59 28 4 5 2 0 1 88 8 134
2019 Visible minority 37 18 17 9 9 0 9 61 20 11
2019 Non-visible minority 61 23 9 4 2 1 0 85 5 109
2017 Visible minority 55 38 7 0 0 0 0 93 0 12
2017 Non-visible minority 51 31 10 2 2 0 3 85 4 112
2014 Visible minority 36 43 14 0 7 0 0 79 7 14
2014 Non-visible minority 52 34 5 6 2 0 1 87 8 134

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 47 0 13 0 0 0 87 13 15
2020 Non-visible minority 44 35 12 8 2 0 0 79 9 133
2019 Visible minority 28 64 8 0 0 0 0 92 0 11
2019 Non-visible minority 53 29 11 7 0 0 0 82 7 109
2017 Visible minority 32 53 7 0 7 0 0 85 7 12
2017 Non-visible minority 33 35 20 6 4 0 1 70 10 112
2014 Visible minority 36 43 21 0 0 0 0 79 0 14
2014 Non-visible minority 37 35 15 5 4 1 2 75 10 134

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 33 67 15
2020 Non-visible minority 38 62 134

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 33 13 0 0 0 0 87 0 15
2020 Non-visible minority 66 17 2 0 1 4 10 97 1 134

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Visible minority 60 13 27 15
2020 Non-visible minority 26 39 35 134
2019 Visible minority 64 0 36 11
2019 Non-visible minority 29 37 34 109
2017 Visible minority 55 15 30 12
2017 Non-visible minority 34 33 32 112
2014 Visible minority 57 21 21 14
2014 Non-visible minority 32 35 33 134

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-visible minority 10 16 62 4 5 2 42
2014 Non-visible minority 28 10 48 7 9999 7 43
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 33 0 7 0 0 0 93 7 15
2020 Non-visible minority 52 38 5 5 0 0 0 90 5 134
2019 Visible minority 37 45 0 9 9 0 0 82 18 11
2019 Non-visible minority 54 35 7 5 0 0 0 89 5 108
2017 Visible minority 47 37 8 7 0 0 0 84 7 12
2017 Non-visible minority 45 39 10 4 1 0 0 85 5 112
2014 Visible minority 43 43 14 0 0 0 0 86 0 14
2014 Non-visible minority 50 37 9 2 1 1 0 88 3 133

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 27 7 7 0 0 0 87 7 15
2020 Non-visible minority 45 37 10 7 1 0 0 81 8 134
2019 Visible minority 46 37 9 8 0 0 0 83 8 11
2019 Non-visible minority 46 41 5 6 2 0 0 87 8 109
2017 Visible minority 40 37 16 0 7 0 0 77 7 12
2017 Non-visible minority 35 39 16 8 1 1 0 75 9 111
2014 Visible minority 29 50 14 0 7 0 0 78 7 14
2014 Non-visible minority 46 39 8 5 0 2 0 87 5 134

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 7 50 29 14 0 0 0 14 57 14
2020 Non-visible minority 3 20 34 29 14 0 2 43 23 133
2019 Visible minority 29 0 51 10 10 0 0 20 29 10
2019 Non-visible minority 5 22 31 23 18 0 1 41 27 109
2017 Visible minority 7 23 7 22 7 0 32 44 45 12
2017 Non-visible minority 2 19 35 36 8 0 0 44 22 112
2014 Visible minority 0 14 50 29 7 0 0 36 14 14
2014 Non-visible minority 4 17 36 27 12 2 2 41 22 134

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 14 14 7 22 29 7 7 59 33 14
2020 Non-visible minority 5 16 22 28 28 0 1 56 22 134
2019 Visible minority 18 45 0 18 9 0 9 30 70 11
2019 Non-visible minority 5 19 31 26 19 0 0 46 23 109
2017 Visible minority 22 7 41 7 7 0 15 18 35 12
2017 Non-visible minority 7 19 33 22 16 2 1 40 27 112
2014 Visible minority 0 7 29 43 21 0 0 64 7 14
2014 Non-visible minority 3 10 24 33 23 4 4 60 14 134

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 29 36 29 7 0 0 0 7 64 14
2020 Non-visible minority 12 16 37 19 17 0 0 36 28 134
2019 Visible minority 9 37 36 9 0 9 0 10 51 11
2019 Non-visible minority 16 17 35 22 10 0 0 32 33 107
2017 Visible minority 7 41 15 7 7 7 15 19 62 12
2017 Non-visible minority 16 18 31 23 11 0 0 35 34 111
2014 Visible minority 22 21 29 7 14 0 7 23 46 14
2014 Non-visible minority 10 23 26 26 12 2 1 40 34 134

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 14 0 28 43 7 0 7 54 15 14
2020 Non-visible minority 3 10 30 40 17 0 0 57 13 133
2019 Visible minority 9 9 26 37 9 0 9 51 20 11
2019 Non-visible minority 3 10 29 38 19 1 1 57 13 108
2017 Visible minority 7 15 23 7 7 0 40 25 37 12
2017 Non-visible minority 4 13 34 34 16 0 0 49 16 112
2014 Visible minority 0 14 36 29 21 0 0 50 14 14
2014 Non-visible minority 4 14 36 32 13 1 1 45 18 133

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 14 7 0 28 29 7 14 73 27 14
2020 Non-visible minority 10 14 26 28 17 2 4 47 26 132
2019 Visible minority 9 28 28 26 0 0 9 29 40 11
2019 Non-visible minority 10 20 24 23 20 0 3 44 31 108
2017 Visible minority 15 7 23 7 7 0 40 25 37 12
2017 Non-visible minority 15 17 26 21 18 2 2 40 33 112
2014 Visible minority 7 28 22 14 21 7 0 38 38 14
2014 Non-visible minority 5 21 33 22 14 1 4 38 27 134

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 21 57 0 22 0 0 0 22 78 14
2020 Non-visible minority 16 14 29 20 17 2 2 38 31 133
2019 Visible minority 45 37 18 0 0 0 0 0 82 11
2019 Non-visible minority 19 24 32 15 8 2 1 23 44 109
2017 Visible minority 29 23 0 0 0 7 40 0 100 12
2017 Non-visible minority 12 30 33 8 14 1 2 22 44 112
2014 Visible minority 14 29 7 21 14 7 7 42 50 14
2014 Non-visible minority 5 17 35 21 14 4 4 38 24 133

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 7 29 43 0 14 0 7 16 38 14
2020 Non-visible minority 8 16 36 25 16 0 0 40 24 134
2019 Visible minority 9 45 18 28 0 0 0 28 54 11
2019 Non-visible minority 9 23 34 21 12 1 0 33 33 109
2017 Visible minority 7 7 30 15 0 0 40 25 25 12
2017 Non-visible minority 15 15 41 17 12 0 0 30 30 112
2014 Visible minority 14 14 29 14 14 7 7 33 33 14
2014 Non-visible minority 6 21 33 23 12 3 1 37 28 133

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 0 0 14 29 50 0 7 84 0 14
2020 Non-visible minority 1 4 14 44 37 1 0 81 5 133
2019 Visible minority 9 18 18 26 18 0 9 49 30 11
2019 Non-visible minority 0 10 30 35 26 0 0 60 10 109

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 34 13 7 7 0 0 73 13 15
2020 Non-visible minority 22 41 14 15 3 6 0 66 19 133
2019 Visible minority 9 37 18 36 0 0 0 46 36 11
2019 Non-visible minority 28 39 21 9 2 1 0 67 11 109

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 34 7 0 7 0 0 87 7 15
2020 Non-visible minority 63 24 4 7 1 1 0 88 8 134
2019 Visible minority 28 37 9 26 0 0 0 64 26 11
2019 Non-visible minority 66 19 7 4 5 0 0 84 9 109
2017 Visible minority 47 38 15 0 0 0 0 85 0 12
2017 Non-visible minority 53 29 10 6 3 0 0 81 9 112
2014 Visible minority 36 21 22 14 7 0 0 57 22 14
2014 Non-visible minority 51 25 13 9 2 0 0 76 11 134

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 67 27 7 0 0 0 0 93 0 15
2020 Non-visible minority 68 24 6 2 0 0 0 92 2 134
2019 Visible minority 28 28 36 9 0 0 0 55 9 11
2019 Non-visible minority 62 27 4 6 1 0 0 90 7 109
2017 Visible minority 47 46 7 0 0 0 0 93 0 12
2017 Non-visible minority 49 34 13 2 2 0 0 83 4 112
2014 Visible minority 29 28 14 7 14 0 7 61 23 14
2014 Non-visible minority 44 43 7 4 2 0 0 87 6 134

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 20 27 0 0 0 0 73 0 15
2020 Non-visible minority 54 37 5 3 1 1 0 92 4 133
2019 Visible minority 18 37 45 0 0 0 0 55 0 11
2019 Non-visible minority 57 33 4 4 2 0 0 90 6 109

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 33 53 7 0 7 0 0 87 7 15
2020 Non-visible minority 38 46 9 5 1 1 0 85 6 134
2019 Visible minority 28 36 28 0 9 0 0 63 9 11
2019 Non-visible minority 37 50 9 4 0 0 0 87 4 108
2017 Visible minority 47 22 15 15 0 0 0 70 15 12
2017 Non-visible minority 45 42 9 4 0 1 0 87 4 112
2014 Visible minority 21 29 28 7 7 0 7 54 15 14
2014 Non-visible minority 48 40 9 2 0 1 0 89 2 134

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 27 27 20 20 7 0 0 53 27 15
2020 Non-visible minority 37 34 14 7 1 5 0 76 9 134
2019 Visible minority 28 37 28 8 0 0 0 64 8 11
2019 Non-visible minority 41 39 12 6 0 1 1 82 6 109
2017 Visible minority 40 30 16 15 0 0 0 70 15 12
2017 Non-visible minority 47 32 13 3 0 3 1 83 3 112
2014 Visible minority 21 29 21 7 7 7 7 59 16 14
2014 Non-visible minority 48 36 9 4 1 2 1 86 5 134

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 33 7 0 0 0 0 93 0 15
2020 Non-visible minority 62 30 4 3 1 0 0 92 4 134
2019 Visible minority 63 28 9 0 0 0 0 91 0 11
2019 Non-visible minority 61 31 5 3 0 0 0 93 3 109
2017 Visible minority 40 46 7 7 0 0 0 85 7 12
2017 Non-visible minority 50 40 5 3 2 0 0 89 6 112
2014 Visible minority 43 36 7 14 0 0 0 78 14 14
2014 Non-visible minority 59 33 5 3 0 0 0 92 3 134

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 20 27 33 7 7 7 0 50 14 15
2020 Non-visible minority 63 16 13 2 1 2 4 83 3 134

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 13 33 13 33 0 7 0 50 36 15
2020 Non-visible minority 20 26 23 14 3 11 2 54 19 133

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 27 13 27 27 0 7 0 43 29 15
2020 Non-visible minority 45 40 7 2 1 3 2 89 3 134

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 33 7 20 13 7 13 7 50 25 15
2020 Non-visible minority 31 28 13 7 1 11 9 73 11 134
2019 Visible minority 18 18 0 17 18 9 18 51 49 11
2019 Non-visible minority 38 23 9 11 4 7 9 72 17 108
2017 Visible minority 32 38 29 0 0 0 0 71 0 12
2017 Non-visible minority 30 37 13 6 6 2 5 73 13 112
2014 Visible minority 29 14 29 7 14 0 7 46 23 14
2014 Non-visible minority 33 29 12 13 5 5 4 68 19 134

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 7 7 20 0 7 0 72 21 15
2020 Non-visible minority 31 42 13 9 2 3 0 75 12 134
2019 Visible minority 28 36 18 18 0 0 0 63 18 11
2019 Non-visible minority 43 31 14 7 4 1 0 75 11 109
2017 Visible minority 55 38 0 7 0 0 0 93 7 12
2017 Non-visible minority 35 37 16 7 2 2 1 74 9 110
2014 Visible minority 29 29 28 14 0 0 0 57 14 14
2014 Non-visible minority 39 38 11 5 5 1 0 78 11 134

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 20 20 7 0 0 0 73 7 15
2020 Non-visible minority 29 45 12 11 1 2 0 76 12 134
2019 Visible minority 28 37 18 17 0 0 0 64 17 11
2019 Non-visible minority 37 29 23 6 4 2 0 67 10 108

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 27 20 33 7 0 13 0 54 8 15
2020 Non-visible minority 15 29 21 10 4 16 5 56 17 133
2019 Visible minority 18 9 28 9 9 17 9 38 25 11
2019 Non-visible minority 16 20 24 12 5 19 4 47 22 109
2017 Visible minority 7 48 15 0 15 0 15 65 17 12
2017 Non-visible minority 19 21 18 15 6 13 7 51 26 111
2014 Visible minority 21 29 7 7 22 7 7 59 33 14
2014 Non-visible minority 17 31 11 15 9 13 4 58 29 134

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 40 0 0 0 0 0 100 0 15
2020 Non-visible minority 60 34 3 3 1 0 0 93 4 134

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 20 7 13 0 0 0 80 13 15
2020 Non-visible minority 51 34 6 7 1 0 1 86 8 134
2019 Visible minority 46 26 9 0 9 0 9 80 10 11
2019 Non-visible minority 63 24 5 5 4 0 0 87 8 109
2017 Visible minority 48 30 7 7 7 0 0 78 15 12
2017 Non-visible minority 58 30 4 4 3 0 0 89 7 112
2014 Visible minority 50 14 21 7 7 0 0 64 14 14
2014 Non-visible minority 46 29 9 13 3 0 0 75 16 134

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 67 13 13 7 0 0 0 80 7 15
2020 Non-visible minority 45 41 8 5 1 1 0 86 6 133
2019 Visible minority 55 36 0 0 9 0 0 91 9 11
2019 Non-visible minority 66 25 6 2 2 0 0 91 4 109
2017 Visible minority 47 31 7 7 7 0 0 78 15 12
2017 Non-visible minority 48 40 7 2 2 0 1 89 4 112
2014 Visible minority 29 43 7 22 0 0 0 71 22 14
2014 Non-visible minority 48 34 8 5 3 1 0 84 8 134

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 93 7 0 0 0 0 0 100 0 15
2020 Non-visible minority 86 13 0 0 1 0 0 99 1 134
2017 Visible minority 71 29 0 0 0 0 0 100 0 12
2017 Non-visible minority 79 18 1 2 0 0 0 98 2 112
2014 Visible minority 86 14 0 0 0 0 0 100 0 14
2014 Non-visible minority 84 12 0 2 1 0 1 97 3 134

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 100 0 0 0 0 0 0 100 0 15
2020 Non-visible minority 82 15 2 0 0 1 0 98 0 134
2019 Visible minority 63 28 9 0 0 0 0 91 0 11
2019 Non-visible minority 72 22 5 0 1 0 0 94 1 109

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 0 100 15
2020 Non-visible minority 6 94 134

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 13 0 33 0 0 33 20 28 0 15
2020 Non-visible minority 11 13 14 1 1 53 6 58 7 134
2019 Visible minority 0 9 37 0 0 45 9 20 0 11
2019 Non-visible minority 12 11 13 5 3 42 14 53 17 109
2017 Visible minority 15 15 23 7 0 7 32 50 12 12
2017 Non-visible minority 17 16 16 6 2 31 10 57 15 112
2014 Visible minority 14 0 36 0 14 14 22 22 22 14
2014 Non-visible minority 15 16 18 7 2 32 10 54 15 134

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 27 47 27 0 0 0 0 73 0 15
2020 Non-visible minority 25 36 16 5 2 16 0 72 9 134
2019 Visible minority 28 9 28 26 0 9 0 40 29 11
2019 Non-visible minority 30 36 13 4 1 15 2 79 6 109
2017 Visible minority 47 31 15 0 0 0 7 84 0 12
2017 Non-visible minority 33 35 14 5 2 10 2 77 7 111
2014 Visible minority 21 7 36 7 14 7 7 33 25 14
2014 Non-visible minority 29 32 19 7 1 11 1 70 8 134

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 20 0 40 0 0 33 7 33 0 15
2020 Non-visible minority 12 11 11 2 0 60 5 65 4 133
2019 Visible minority 0 0 46 0 0 45 9 0 0 11
2019 Non-visible minority 12 13 12 1 1 47 14 65 4 109
2017 Visible minority 15 16 15 15 0 7 32 51 24 12
2017 Non-visible minority 18 14 15 2 2 34 15 63 6 111
2014 Visible minority 14 0 28 0 7 36 14 29 14 14
2014 Non-visible minority 17 13 16 2 2 38 12 61 6 134

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 27 34 40 0 0 0 0 60 0 15
2020 Non-visible minority 27 31 16 6 1 19 0 71 9 134
2019 Visible minority 18 9 46 17 0 9 0 30 19 11
2019 Non-visible minority 30 32 16 1 1 19 2 78 2 109
2017 Visible minority 47 23 15 7 0 0 7 76 8 12
2017 Non-visible minority 33 32 14 2 1 12 7 79 3 111
2014 Visible minority 29 7 43 0 7 7 7 42 8 14
2014 Non-visible minority 37 29 15 1 1 15 2 80 3 134

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 0 100 15
2020 Non-visible minority 5 95 133

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 7 93 15
2020 Non-visible minority 17 83 133
2019 Visible minority 28 72 11
2019 Non-visible minority 13 87 109
2017 Visible minority 0 100 12
2017 Non-visible minority 15 85 112
2014 Visible minority 0 100 14
2014 Non-visible minority 25 75 134

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-visible minority 72 28 18
2014 Non-visible minority 82 18 32

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2017 Non-visible minority 54 31 7 0 7 0 0 85 7 13
2014 Non-visible minority 53 29 4 15 0 0 0 82 15 26

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 33 7 0 0 0 7 93 0 15
2020 Non-visible minority 57 32 3 4 1 1 2 92 5 134
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 27 20 7 0 0 0 73 7 15
2020 Non-visible minority 35 32 18 11 5 0 1 67 15 133

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 33 7 7 0 0 0 87 7 15
2020 Non-visible minority 47 38 7 6 1 0 0 85 7 134

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 33 0 13 0 0 0 87 13 15
2020 Non-visible minority 41 38 10 7 4 1 0 80 11 134

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 57 21 22 0 0 0 0 78 0 14
2020 Non-visible minority 47 35 10 4 3 0 2 83 7 133

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 40 7 0 0 0 0 93 0 15
2020 Non-visible minority 52 33 8 3 1 0 3 88 4 134

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 93 7 0 0 0 0 0 100 0 15
2020 Non-visible minority 91 8 1 0 0 0 0 99 0 133

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 20 13 0 0 7 0 86 0 15
2020 Non-visible minority 49 39 2 5 2 3 1 91 6 133

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 73 20 7 0 0 0 0 93 0 15
2020 Non-visible minority 53 37 2 5 2 1 1 91 7 133

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 67 13 13 7 0 0 0 80 7 15
2020 Non-visible minority 59 32 5 2 2 1 0 92 4 133

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 54 20 13 7 7 0 0 73 13 15
2020 Non-visible minority 41 36 14 5 3 0 1 77 8 134
2019 Visible minority 18 46 18 17 0 0 0 64 17 11
2019 Non-visible minority 32 45 6 12 3 2 0 78 15 109
2017 Visible minority 47 38 7 0 7 0 0 85 7 12
2017 Non-visible minority 49 40 6 4 1 0 0 89 5 112

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 20 13 7 0 0 0 80 7 15
2020 Non-visible minority 43 33 8 8 5 1 2 78 14 134

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 67 27 7 0 0 0 0 93 0 15
2020 Non-visible minority 53 29 7 5 4 1 2 85 9 133

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 33 7 7 7 0 0 80 13 15
2020 Non-visible minority 40 37 13 5 4 0 1 77 9 134
2019 Visible minority 28 55 0 17 0 0 0 83 17 11
2019 Non-visible minority 38 37 12 11 2 0 0 75 13 109
2017 Visible minority 47 38 7 7 0 0 0 85 7 12
2017 Non-visible minority 27 42 17 10 4 0 0 69 14 112

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 20 0 7 13 0 0 80 20 15
2020 Non-visible minority 50 23 10 10 4 0 3 75 15 134

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 80 7 13 0 0 0 0 87 0 15
2020 Non-visible minority 54 23 14 2 5 1 1 78 7 132
2019 Visible minority 54 37 0 0 9 0 0 91 9 11
2019 Non-visible minority 47 30 14 7 2 0 0 77 8 109
2017 Visible minority 15 63 7 0 15 0 0 78 15 12
2017 Non-visible minority 24 27 23 13 12 0 2 52 25 110

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 27 46 7 0 20 0 0 73 20 15
2020 Non-visible minority 20 25 25 18 10 0 1 46 28 134
2019 Visible minority 9 37 9 36 9 0 0 46 45 11
2019 Non-visible minority 23 31 20 13 13 0 0 54 26 107
2017 Visible minority 22 41 0 29 7 0 0 63 37 12
2017 Non-visible minority 17 26 29 13 15 0 1 43 28 110

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 14 46 7 20 7 0 7 64 29 15
2020 Non-visible minority 30 35 19 11 5 0 2 66 15 133
2019 Visible minority 28 28 36 0 9 0 0 55 9 11
2019 Non-visible minority 34 34 17 10 5 0 0 68 15 108
2017 Visible minority 22 16 15 7 15 0 25 51 29 12
2017 Non-visible minority 26 30 22 13 8 0 2 56 21 109

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 20 20 27 20 7 0 7 43 28 15
2020 Non-visible minority 25 24 22 14 14 1 0 50 28 132
2019 Visible minority 0 18 18 36 28 0 0 18 63 11
2019 Non-visible minority 25 23 24 15 13 0 0 48 28 108
2017 Visible minority 7 48 7 15 15 7 0 60 32 12
2017 Non-visible minority 18 28 23 12 19 0 0 46 31 112

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 33 13 0 0 0 0 87 0 15
2020 Non-visible minority 48 32 8 6 2 1 4 83 9 133
2019 Visible minority 55 26 9 0 9 0 0 82 9 11
2019 Non-visible minority 60 28 6 5 0 0 1 88 5 109
2017 Visible minority 37 23 0 0 15 0 25 81 19 12
2017 Non-visible minority 47 24 12 6 2 0 10 79 8 111

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 27 40 20 0 13 0 0 67 13 15
2020 Non-visible minority 41 29 14 8 8 1 1 70 15 133
2019 Visible minority 37 28 26 0 0 0 9 71 0 11
2019 Non-visible minority 47 24 16 6 6 0 0 71 13 109
2017 Visible minority 47 30 16 7 0 0 0 77 7 12
2017 Non-visible minority 28 38 18 7 8 0 1 66 16 111

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 54 13 27 0 0 0 7 72 0 15
2020 Non-visible minority 38 24 17 10 7 0 4 64 18 134

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 33 13 7 0 0 7 79 7 15
2020 Non-visible minority 37 26 22 11 3 0 2 64 14 133
2019 Visible minority 9 37 26 9 9 0 9 51 20 11
2019 Non-visible minority 32 36 19 10 3 0 0 68 13 108
2017 Visible minority 45 18 15 15 7 0 0 62 23 12
2017 Non-visible minority 27 33 24 11 2 1 2 62 14 111

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 34 20 13 20 7 0 7 57 28 15
2020 Non-visible minority 34 30 25 7 4 0 1 64 11 134
2019 Visible minority 18 18 17 18 18 0 9 40 40 11
2019 Non-visible minority 32 34 24 8 3 0 0 66 10 107
2017 Visible minority 30 32 16 0 15 0 7 67 16 12
2017 Non-visible minority 26 36 20 12 4 0 1 63 16 111

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 46 14 20 20 0 0 0 60 20 15
2020 Non-visible minority 39 34 13 9 4 0 1 74 13 134
2019 Visible minority 18 18 18 17 18 0 9 40 39 11
2019 Non-visible minority 38 39 16 5 3 0 0 77 7 108
2017 Visible minority 22 32 16 7 15 0 7 59 24 12
2017 Non-visible minority 32 34 22 6 5 0 2 67 11 111

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 33 0 0 7 0 7 93 7 15
2020 Non-visible minority 50 27 14 5 2 0 2 78 8 133
2019 Visible minority 28 36 9 9 9 0 9 70 20 11
2019 Non-visible minority 49 30 9 8 2 1 1 80 10 108

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 20 20 7 13 0 0 60 20 15
2020 Non-visible minority 34 35 19 5 6 0 1 70 11 134

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 33 33 7 20 0 0 7 71 22 15
2020 Non-visible minority 35 30 24 6 4 0 1 66 10 134
2019 Visible minority 28 18 36 9 9 0 0 46 18 11
2019 Non-visible minority 40 33 18 4 5 0 0 74 8 108
2017 Visible minority 40 23 7 7 15 0 7 68 24 12
2017 Non-visible minority 38 29 13 11 5 1 2 70 17 111

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 7 13 20 0 0 0 67 20 15
2020 Non-visible minority 57 22 14 2 2 0 3 81 4 132
2019 Visible minority 74 9 0 8 0 0 9 91 9 11
2019 Non-visible minority 72 16 8 4 1 0 0 88 5 107
2017 Visible minority 63 15 0 7 7 0 7 84 16 12
2017 Non-visible minority 68 13 9 8 3 0 0 80 11 112

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 73 7 7 13 0 0 0 80 13 15
2020 Non-visible minority 61 24 11 2 1 0 2 86 3 133

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 20 7 0 7 0 20 83 8 15
2020 Non-visible minority 81 9 4 0 1 1 4 95 1 134
2019 Visible minority 82 0 0 0 0 0 18 100 0 11
2019 Non-visible minority 82 10 1 0 1 0 5 98 1 108

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 71 7 21 0 0 0 0 79 0 14
2020 Non-visible minority 86 8 3 1 0 0 2 96 1 133
2019 Visible minority 63 9 9 9 0 0 9 80 10 11
2019 Non-visible minority 89 4 3 1 3 0 1 93 4 108
2017 Visible minority 56 15 15 0 7 0 7 76 8 12
2017 Non-visible minority 50 29 10 5 4 0 3 81 9 112

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 73 7 7 7 0 0 7 86 7 15
2020 Non-visible minority 68 20 9 2 0 0 2 89 2 133
2019 Visible minority 54 9 18 0 9 0 9 70 10 11
2019 Non-visible minority 66 21 9 2 2 0 0 87 4 108
2017 Visible minority 56 15 7 7 7 0 7 76 16 12
2017 Non-visible minority 60 17 14 6 0 1 2 79 6 112

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 73 0 7 13 0 0 7 79 14 15
2020 Non-visible minority 69 14 10 1 3 0 3 86 4 132
2019 Visible minority 63 0 18 0 9 0 9 70 10 11
2019 Non-visible minority 68 15 10 4 3 0 0 84 6 108
2017 Visible minority 63 7 15 0 0 0 15 83 0 12
2017 Non-visible minority 51 13 6 2 1 0 27 89 3 111

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 80 0 0 0 0 0 20 100 0 15
2020 Non-visible minority 66 13 6 1 1 0 13 91 3 134
2019 Visible minority 63 18 0 0 0 0 18 100 0 11
2019 Non-visible minority 60 8 8 4 1 0 19 84 6 107
2017 Visible minority 71 7 15 0 0 0 7 84 0 12
2017 Non-visible minority 76 13 3 4 0 0 3 92 4 110

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 67 20 0 0 7 0 7 93 7 15
2020 Non-visible minority 75 17 5 2 0 0 2 94 2 133
2019 Visible minority 72 9 9 0 0 0 9 90 0 11
2019 Non-visible minority 71 19 7 0 0 0 3 93 0 108
2017 Visible minority 38 32 7 7 7 0 7 76 16 12
2017 Non-visible minority 77 8 4 3 4 0 4 88 7 111

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 66 7 7 13 0 7 0 78 14 15
2020 Non-visible minority 74 12 2 5 4 0 3 89 9 133
2019 Visible minority 63 9 0 18 0 0 9 80 20 11
2019 Non-visible minority 89 2 3 1 1 1 4 95 2 108
2017 Visible minority 30 47 0 15 0 0 7 83 17 12
2017 Non-visible minority 54 33 8 3 0 0 2 89 3 110

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 43 21 7 7 14 0 7 69 23 14
2020 Non-visible minority 52 28 10 6 2 1 2 82 8 132
2019 Visible minority 37 18 18 8 0 0 18 68 10 11
2019 Non-visible minority 48 34 8 4 4 0 3 84 8 108

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 20 33 27 7 7 0 7 57 14 15
2020 Non-visible minority 28 47 18 4 2 0 1 75 7 134

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 34 27 13 20 7 0 0 60 27 15
2020 Non-visible minority 19 38 29 11 3 0 0 57 14 134
2019 Visible minority 9 37 26 18 9 0 0 46 28 11
2019 Non-visible minority 22 34 29 10 5 0 0 56 15 109
2017 Visible minority 30 33 22 7 7 0 0 63 15 12
2017 Non-visible minority 11 34 36 15 3 0 1 46 18 112

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 13 13 20 47 7 0 0 53 27 15
2020 Non-visible minority 8 16 34 25 16 0 0 41 25 134
2019 Visible minority 17 9 46 18 9 0 0 28 26 11
2019 Non-visible minority 7 19 29 28 17 0 0 46 26 107
2017 Visible minority 7 0 46 15 32 0 0 47 7 12
2017 Non-visible minority 5 18 29 25 22 0 1 48 23 111
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 13 66 20 0 83 17 15
2020 Non-visible minority 17 69 13 1 80 20 134

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 67 0 7 0 7 0 20 83 8 15
2020 Non-visible minority 44 18 12 5 8 1 13 72 14 133
2019 Visible minority 46 28 9 0 0 0 17 89 0 11
2019 Non-visible minority 47 14 13 9 11 1 5 65 21 107
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