2020 Public Service Employee Survey Results by Theme for Canada Economic Development for Quebec Regions by Question 106. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 27 59 0 14 0 0 0 86 14 22
2020 IS-04 27 60 0 13 0 0 0 87 13 15
2019 IS 25 38 0 13 19 6 0 67 33 16
2018 IS 7 50 29 14 0 0 0 57 14 14
2017 IS 22 71 7 0 0 0 0 93 0 14
2014 IS 0 76 6 12 6 0 0 76 18 17
2014 IS-04 0 70 0 20 10 0 0 70 30 10

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 23 41 14 18 5 0 0 64 23 22
2020 IS-04 27 33 13 20 7 0 0 60 27 15
2019 IS 13 44 6 25 13 0 0 56 38 16
2018 IS 14 36 36 14 0 0 0 50 14 14
2017 IS 22 50 21 7 0 0 0 72 7 14

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 41 36 9 14 0 0 0 77 14 22
2020 IS-04 33 40 13 13 0 0 0 73 13 15
2019 IS 31 38 6 13 6 6 0 73 20 16
2018 IS 29 64 7 0 0 0 0 93 0 14
2017 IS 29 71 0 0 0 0 0 100 0 14
2014 IS 41 41 12 0 6 0 0 82 6 17
2014 IS-04 30 40 20 0 10 0 0 70 10 10

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 29 57 5 10 0 0 0 86 10 21
2020 IS-04 21 64 7 7 0 0 0 86 7 14
2019 IS 25 44 0 19 6 6 0 73 27 16
2018 IS 21 50 21 7 0 0 0 71 7 14
2017 IS 29 57 14 0 0 0 0 86 0 14
2014 IS 6 76 0 12 6 0 0 82 18 17
2014 IS-04 0 70 0 20 10 0 0 70 30 10

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 27 45 18 9 0 0 0 73 9 22
2020 IS-04 33 27 27 13 0 0 0 60 13 15
2019 IS 31 13 25 31 0 0 0 44 31 16
2018 IS 21 21 50 7 0 0 0 43 7 14
2017 IS 28 43 14 14 0 0 0 72 14 14
2014 IS 24 59 12 0 6 0 0 82 6 17
2014 IS-04 10 60 20 0 10 0 0 70 10 10

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 23 55 14 5 5 0 0 77 9 22
2020 IS-04 27 47 20 0 7 0 0 73 7 15
2019 IS 19 13 50 6 13 0 0 31 19 16
2018 IS 21 29 43 7 0 0 0 50 7 14
2017 IS 28 29 35 7 0 0 0 57 7 14
2014 IS 18 47 24 6 6 0 0 65 12 17
2014 IS-04 10 50 20 10 10 0 0 60 20 10

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 38 33 14 10 5 0 0 71 14 21
2020 IS-04 43 36 14 0 7 0 0 79 7 14
2019 IS 25 25 13 13 19 6 0 53 33 16
2018 IS 21 29 36 14 0 0 0 50 14 14
2017 IS 28 36 7 7 7 14 0 75 17 14
2014 IS 12 53 12 18 6 0 0 65 24 17
2014 IS-04 0 60 20 10 10 0 0 60 20 10
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 41 5 0 0 0 5 95 0 22
2020 IS-04 33 53 7 0 0 0 7 93 0 15
2019 IS 56 19 19 6 0 0 0 75 6 16

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 59 36 0 0 5 0 0 95 5 22
2020 IS-04 53 40 0 0 7 0 0 93 7 15
2019 IS 38 38 0 25 0 0 0 75 25 16
2018 IS 50 36 7 0 0 0 7 92 0 14
2017 IS 43 43 7 7 0 0 0 86 7 14
2014 IS 35 53 6 0 6 0 0 88 6 17
2014 IS-04 40 50 0 0 10 0 0 90 10 10

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 73 18 5 0 0 5 0 95 0 22
2020 IS-04 67 27 0 0 0 7 0 100 0 15
2019 IS 50 25 6 6 13 0 0 75 19 16
2018 IS 50 36 14 0 0 0 0 86 0 14
2017 IS 43 28 28 0 0 0 0 72 0 14
2014 IS 41 35 6 6 12 0 0 76 18 17
2014 IS-04 50 30 0 10 10 0 0 80 20 10

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 27 23 27 9 5 9 0 55 15 22
2020 IS-04 27 27 20 7 7 13 0 62 15 15
2019 IS 6 13 38 31 6 6 0 20 40 16
2018 IS 0 21 36 14 21 7 0 23 38 14
2017 IS 0 28 36 28 7 0 0 28 35 14
2014 IS 6 53 24 6 12 0 0 59 18 17
2014 IS-04 0 60 30 0 10 0 0 60 10 10

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 27 27 32 9 5 0 0 55 14 22
2020 IS-04 33 27 27 7 7 0 0 60 13 15
2019 IS 6 13 31 38 13 0 0 19 50 16
2018 IS 0 14 21 43 21 0 0 14 64 14
2017 IS 0 28 29 28 14 0 0 28 43 14
2014 IS 6 35 24 18 18 0 0 41 35 17
2014 IS-04 0 30 30 30 10 0 0 30 40 10

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 14 41 27 9 5 5 0 57 14 22
2020 IS-04 13 40 20 13 7 7 0 57 21 15
2019 IS 6 13 19 44 13 6 0 20 60 16
2018 IS 7 0 21 43 21 7 0 8 69 14
2017 IS 0 28 14 43 14 0 0 28 57 14
2014 IS 0 35 35 18 12 0 0 35 29 17
2014 IS-04 0 20 50 20 10 0 0 20 30 10

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 14 62 19 0 5 0 0 76 5 21
2020 IS-04 20 47 27 0 7 0 0 67 7 15
2019 IS 19 31 13 19 19 0 0 50 38 16
2018 IS 7 29 7 29 29 0 0 36 57 14
2017 IS 0 57 21 22 0 0 0 57 22 14
2014 IS 24 29 29 6 12 0 0 53 18 17
2014 IS-04 20 30 30 0 20 0 0 50 20 10
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 36 27 18 18 0 0 0 64 18 22
2020 IS-04 40 27 7 27 0 0 0 67 27 15
2019 IS 25 38 6 13 19 0 0 63 31 16
2018 IS 14 29 36 21 0 0 0 43 21 14
2017 IS 21 36 14 14 14 0 0 57 28 14
2014 IS 24 47 12 12 6 0 0 71 18 17
2014 IS-04 20 50 10 10 10 0 0 70 20 10

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 27 55 9 9 0 0 0 82 9 22
2020 IS-04 27 47 13 13 0 0 0 73 13 15
2019 IS 25 44 6 19 6 0 0 69 25 16
2018 IS 7 64 14 14 0 0 0 71 14 14
2017 IS 28 43 21 7 0 0 0 72 7 14

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 64 23 14 0 0 0 0 86 0 22
2020 IS-04 53 27 20 0 0 0 0 80 0 15
2019 IS 25 50 0 6 13 6 0 80 20 16
2018 IS 36 57 7 0 0 0 0 93 0 14
2017 IS 50 35 7 7 0 0 0 86 7 14
2014 IS 35 59 0 0 6 0 0 94 6 17
2014 IS-04 30 60 0 0 10 0 0 90 10 10

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 36 32 18 9 5 0 0 68 14 22
2020 IS-04 33 33 20 7 7 0 0 67 13 15
2019 IS 25 50 19 6 0 0 0 75 6 16
2018 IS 36 43 21 0 0 0 0 79 0 14
2017 IS 21 43 14 14 7 0 0 65 21 14
2014 IS 47 35 18 0 0 0 0 82 0 17
2014 IS-04 40 30 30 0 0 0 0 70 0 10

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 64 27 5 0 5 0 0 91 5 22
2020 IS-04 53 33 7 0 7 0 0 87 7 15

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 36 32 18 9 5 0 0 68 14 22
2020 IS-04 33 47 0 13 7 0 0 80 20 15
2019 IS 19 44 19 13 6 0 0 63 19 16
2018 IS 7 50 36 0 7 0 0 57 7 14
2017 IS 7 57 14 14 7 0 0 65 21 14
2014 IS 29 59 6 0 0 6 0 94 0 17
2014 IS-04 30 50 10 0 0 10 0 89 0 10

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 27 23 18 23 5 5 0 52 29 22
2020 IS-04 27 27 13 20 7 7 0 57 29 15
2019 IS 13 38 13 25 13 0 0 50 38 16
2018 IS 0 36 21 29 14 0 0 36 43 14
2017 IS 0 28 29 7 28 7 0 31 38 14
2014 IS 6 29 35 18 12 0 0 35 29 17
2014 IS-04 10 20 30 30 10 0 0 30 40 10

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 77 9 5 5 0 0 5 90 5 22
2020 IS-04 80 7 0 7 0 0 7 93 7 15
2019 IS 50 25 0 13 0 6 6 86 14 16

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 71 10 10 5 5 0 0 81 10 21
2020 IS-04 71 7 14 0 7 0 0 79 7 14
2019 IS 38 31 13 6 6 0 6 73 13 16

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 80 15 0 0 5 0 0 95 5 20
2020 IS-04 77 15 0 0 8 0 0 92 8 13
2019 IS 69 0 19 0 0 6 6 79 0 16

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 81 0 10 0 0 0 10 89 0 21
2020 IS-04 86 0 0 0 0 0 14 100 0 14
2019 IS 80 7 0 0 0 0 13 100 0 15

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 18 41 27 14 0 0 0 59 14 22
2020 IS-04 13 27 40 20 0 0 0 40 20 15
2019 IS 19 25 19 25 13 0 0 44 38 16
2018 IS 14 50 21 14 0 0 0 64 14 14
2017 IS 21 35 14 22 7 0 0 57 29 14
2014 IS 6 59 12 18 6 0 0 65 24 17
2014 IS-04 0 60 10 20 10 0 0 60 30 10

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 23 45 14 18 0 0 0 68 18 22
2020 IS-04 13 47 20 20 0 0 0 60 20 15
2019 IS 19 44 13 13 13 0 0 63 25 16
2018 IS 29 43 7 21 0 0 0 71 21 14
2017 IS 28 36 7 21 7 0 0 65 28 14
2014 IS 18 47 12 12 12 0 0 65 24 17
2014 IS-04 10 50 20 10 10 0 0 60 20 10

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 32 41 14 9 5 0 0 73 14 22
2020 IS-04 33 33 13 13 7 0 0 67 20 15
2019 IS 19 31 44 0 6 0 0 50 6 16
2018 IS 21 29 36 7 7 0 0 50 14 14
2017 IS 28 22 35 7 7 0 0 50 14 14
2014 IS 6 59 18 12 6 0 0 65 18 17
2014 IS-04 0 60 10 20 10 0 0 60 30 10

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 18 55 23 5 0 0 0 73 5 22
2020 IS-04 20 53 20 7 0 0 0 73 7 15
2019 IS 19 25 19 31 6 0 0 44 38 16
2018 IS 15 23 38 23 0 0 0 38 23 13
2017 IS 7 57 22 14 0 0 0 64 14 14

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 36 36 14 9 5 0 0 73 14 22
2020 IS-04 33 40 7 13 7 0 0 73 20 15
2019 IS 50 25 19 0 0 6 0 80 0 16
2018 IS 21 71 0 0 7 0 0 93 7 14
2017 IS 28 43 21 7 0 0 0 72 7 14
2014 IS 29 41 24 6 0 0 0 71 6 17
2014 IS-04 40 40 20 0 0 0 0 80 0 10

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 36 23 9 14 18 0 0 59 32 22
2020 IS-04 27 33 13 20 7 0 0 60 27 15
2019 IS 13 38 6 31 13 0 0 50 44 16
2018 IS 36 14 36 14 0 0 0 50 14 14
2017 IS 21 29 35 14 0 0 0 50 14 14
2014 IS 29 47 18 0 6 0 0 76 6 17
2014 IS-04 20 60 10 0 10 0 0 80 10 10

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 IS 55 45 22
2020 IS-04 67 33 15

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 55 27 0 0 0 14 5 100 0 22
2020 IS-04 53 27 0 0 0 13 7 100 0 15

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 IS 18 45 36 22
2020 IS-04 20 40 40 15
2019 IS 31 38 31 16
2018 IS 21 36 43 14
2017 IS 14 57 28 14
2014 IS 47 18 35 17
2014 IS-04 40 10 50 10
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 32 55 5 9 0 0 0 86 9 22
2020 IS-04 27 53 7 13 0 0 0 80 13 15
2019 IS 25 38 19 19 0 0 0 63 19 16
2018 IS 36 36 21 7 0 0 0 71 7 14
2017 IS 21 57 14 0 7 0 0 79 7 14
2014 IS 24 41 29 0 6 0 0 65 6 17
2014 IS-04 20 40 30 0 10 0 0 60 10 10

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 32 41 18 5 5 0 0 73 9 22
2020 IS-04 33 40 20 0 7 0 0 73 7 15
2019 IS 13 44 25 13 6 0 0 56 19 16
2018 IS 7 36 21 21 14 0 0 43 36 14
2017 IS 0 50 29 21 0 0 0 50 21 14
2014 IS 29 47 18 6 0 0 0 76 6 17
2014 IS-04 20 40 30 10 0 0 0 60 10 10

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 9 32 50 5 0 5 0 5 43 22
2020 IS-04 7 27 60 7 0 0 0 7 33 15
2019 IS 31 31 38 0 0 0 0 0 63 16
2018 IS 21 43 29 7 0 0 0 7 64 14
2017 IS 14 50 21 7 7 0 0 14 65 14
2014 IS 12 29 35 18 0 0 6 19 44 17
2014 IS-04 20 30 20 20 0 0 10 22 56 10

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 5 18 36 27 5 5 5 35 25 22
2020 IS-04 7 20 33 33 7 0 0 40 27 15
2019 IS 13 38 25 19 6 0 0 25 50 16
2018 IS 14 36 43 0 7 0 0 7 50 14
2017 IS 21 35 14 29 0 0 0 29 57 14
2014 IS 12 24 41 12 6 0 6 19 38 17
2014 IS-04 20 20 30 10 10 0 10 22 44 10

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 9 23 41 18 9 0 0 27 32 22
2020 IS-04 13 33 33 13 7 0 0 20 47 15
2019 IS 0 38 38 25 0 0 0 25 38 16
2018 IS 14 29 43 7 7 0 0 14 43 14
2017 IS 14 29 50 7 0 0 0 7 43 14
2014 IS 24 35 29 6 0 0 6 6 63 17
2014 IS-04 40 20 30 0 0 0 10 0 67 10

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 23 32 36 9 0 0 0 9 55 22
2020 IS-04 7 47 40 7 0 0 0 7 53 15
2019 IS 31 38 31 0 0 0 0 0 69 16
2018 IS 43 21 36 0 0 0 0 0 64 14
2017 IS 57 7 28 7 0 0 0 7 65 14
2014 IS 12 29 41 18 0 0 0 18 41 17
2014 IS-04 20 30 40 10 0 0 0 10 50 10

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 18 27 18 18 0 5 14 22 56 22
2020 IS-04 13 33 13 20 0 0 20 25 58 15
2019 IS 31 31 25 13 0 0 0 13 63 16
2018 IS 36 36 14 14 0 0 0 14 71 14
2017 IS 28 28 36 0 0 0 7 0 61 14
2014 IS 41 24 29 0 6 0 0 6 65 17
2014 IS-04 40 20 30 0 10 0 0 10 60 10

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 9 14 32 23 14 9 0 40 25 22
2020 IS-04 7 7 33 33 13 7 0 50 14 15
2019 IS 13 13 44 13 6 6 6 21 29 16
2018 IS 14 43 43 0 0 0 0 0 57 14
2017 IS 28 35 14 15 0 7 0 16 69 14
2014 IS 18 29 35 6 0 6 6 7 53 17
2014 IS-04 10 40 30 0 0 10 10 0 63 10

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 9 18 45 23 0 0 5 24 29 22
2020 IS-04 7 13 47 27 0 0 7 29 21 15
2019 IS 0 31 44 25 0 0 0 25 31 16
2018 IS 7 50 29 7 0 0 7 8 62 14
2017 IS 14 29 35 14 7 0 0 21 43 14
2014 IS 6 24 53 12 6 0 0 18 29 17
2014 IS-04 10 10 60 10 10 0 0 20 20 10

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 5 18 50 14 14 0 0 27 23 22
2020 IS-04 7 20 47 7 20 0 0 27 27 15
2019 IS 19 25 38 19 0 0 0 19 44 16

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 27 27 23 14 9 0 0 55 23 22
2020 IS-04 27 33 20 7 13 0 0 60 20 15
2019 IS 0 19 31 44 6 0 0 19 50 16

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 59 27 5 5 5 0 0 86 9 22
2020 IS-04 60 27 0 7 7 0 0 87 13 15
2019 IS 56 19 0 13 6 6 0 80 20 16
2018 IS 43 36 7 14 0 0 0 79 14 14
2017 IS 57 21 14 7 0 0 0 79 7 14
2014 IS 47 24 24 0 6 0 0 71 6 17
2014 IS-04 50 30 10 0 10 0 0 80 10 10

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 52 43 0 5 0 0 0 95 5 21
2020 IS-04 50 43 0 7 0 0 0 93 7 14
2019 IS 38 38 19 0 6 0 0 75 6 16
2018 IS 21 57 0 21 0 0 0 79 21 14
2017 IS 21 72 7 0 0 0 0 93 0 14
2014 IS 24 41 18 6 12 0 0 65 18 17
2014 IS-04 40 20 10 10 20 0 0 60 30 10

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 32 18 0 0 0 0 82 0 22
2020 IS-04 47 40 13 0 0 0 0 87 0 15
2019 IS 38 38 6 6 6 6 0 80 13 16
2018 IS 21 50 21 0 0 7 0 77 0 14

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 27 41 27 0 5 0 0 68 5 22
2020 IS-04 20 53 20 0 7 0 0 73 7 15
2019 IS 25 44 19 6 6 0 0 69 13 16
2018 IS 21 50 14 7 0 7 0 77 8 14
2017 IS 28 50 14 7 0 0 0 79 7 14
2014 IS 12 65 12 12 0 0 0 76 12 17
2014 IS-04 0 60 20 20 0 0 0 60 20 10

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 45 41 14 0 0 0 0 86 0 22
2020 IS-04 40 40 20 0 0 0 0 80 0 15
2019 IS 38 31 19 13 0 0 0 69 13 16
2018 IS 14 50 21 7 0 7 0 69 8 14
2017 IS 35 35 15 14 0 0 0 71 14 14
2014 IS 29 71 0 0 0 0 0 100 0 17
2014 IS-04 20 80 0 0 0 0 0 100 0 10

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 45 0 0 5 0 0 95 5 22
2020 IS-04 47 47 0 0 7 0 0 93 7 15
2019 IS 38 31 13 13 0 6 0 73 13 16
2018 IS 21 57 14 7 0 0 0 79 7 14
2017 IS 35 43 21 0 0 0 0 79 0 14
2014 IS 18 76 0 0 6 0 0 94 6 17
2014 IS-04 0 90 0 0 10 0 0 90 10 10

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 59 23 9 0 5 0 5 86 5 22
2020 IS-04 60 20 7 0 7 0 7 86 7 15

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 36 41 18 0 0 5 0 81 0 22
2020 IS-04 33 40 20 0 0 7 0 79 0 15

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 48 33 14 0 0 0 5 85 0 21
2020 IS-04 36 43 14 0 0 0 7 85 0 14

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 18 41 18 9 0 9 5 68 11 22
2020 IS-04 13 47 13 13 0 7 7 69 15 15
2019 IS 19 38 6 13 19 6 0 60 33 16
2018 IS 0 64 21 14 0 0 0 64 14 14
2017 IS 22 43 7 21 0 7 0 69 23 14
2014 IS 18 24 24 12 24 0 0 41 35 17
2014 IS-04 20 30 20 10 20 0 0 50 30 10

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 23 45 18 9 5 0 0 68 14 22
2020 IS-04 27 40 20 7 7 0 0 67 13 15
2019 IS 19 13 19 38 6 6 0 33 47 16
2018 IS 14 43 14 21 0 7 0 62 23 14
2017 IS 21 35 7 28 0 8 0 62 31 14
2014 IS 12 35 29 18 6 0 0 47 24 17
2014 IS-04 10 20 40 20 10 0 0 30 30 10

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 18 55 23 5 0 0 0 73 5 22
2020 IS-04 20 53 20 7 0 0 0 73 7 15
2019 IS 19 25 25 25 6 0 0 44 31 16
2018 IS 7 14 43 36 0 0 0 21 36 14

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 14 41 18 5 14 9 0 60 20 22
2020 IS-04 13 33 27 0 13 13 0 54 15 15
2019 IS 0 13 25 6 31 25 0 17 50 16
2018 IS 0 29 21 7 21 21 0 36 36 14
2017 IS 0 35 15 35 7 7 0 38 46 14
2014 IS 0 24 47 18 6 6 0 25 25 17
2014 IS-04 0 30 60 0 10 0 0 30 10 10

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 41 41 9 5 5 0 0 82 9 22
2020 IS-04 47 33 7 7 7 0 0 80 13 15

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 18 41 18 18 0 0 5 62 19 22
2020 IS-04 27 33 20 20 0 0 0 60 20 15
2019 IS 31 25 0 25 19 0 0 56 44 16
2017 IS 14 29 21 21 14 0 0 43 35 14
2014 IS 24 35 12 12 18 0 0 59 29 17
2014 IS-04 30 10 10 20 30 0 0 40 50 10

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 27 45 5 9 14 0 0 73 23 22
2020 IS-04 33 27 7 13 20 0 0 60 33 15
2019 IS 38 25 31 0 0 6 0 67 0 16
2017 IS 46 24 8 23 0 0 0 69 23 13
2014 IS 29 53 6 12 0 0 0 82 12 17
2014 IS-04 40 30 10 20 0 0 0 70 20 10

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 73 9 9 5 5 0 0 82 9 22
2020 IS-04 73 7 13 0 7 0 0 80 7 15
2017 IS 57 22 7 14 0 0 0 79 14 14
2014 IS 71 29 0 0 0 0 0 100 0 17
2014 IS-04 60 40 0 0 0 0 0 100 0 10

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 77 9 14 0 0 0 0 86 0 22
2020 IS-04 80 7 13 0 0 0 0 87 0 15
2019 IS 38 44 13 6 0 0 0 81 6 16

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 IS 0 100 14

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 0 18 18 0 5 59 0 44 11 22
2020 IS-04 0 20 27 0 7 47 0 38 13 15
2019 IS 0 13 6 13 6 44 19 33 50 16
2018 IS 7 7 14 14 0 57 0 33 33 14
2017 IS 7 0 35 14 0 22 21 13 25 14
2014 IS 6 29 29 0 6 24 6 50 8 17
2014 IS-04 0 20 30 0 10 40 0 33 17 10

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 27 41 18 5 0 9 0 75 5 22
2020 IS-04 27 47 20 7 0 0 0 73 7 15
2019 IS 6 50 0 19 6 19 0 69 31 16
2018 IS 0 43 7 14 0 36 0 67 22 14
2017 IS 7 57 21 7 0 7 0 69 8 14
2014 IS 6 41 35 0 6 12 0 53 7 17
2014 IS-04 0 40 30 0 10 20 0 50 13 10

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 IS 0 100 16
2018 IS 0 100 14

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 5 14 14 14 0 55 0 40 30 22
2020 IS-04 7 13 20 13 0 47 0 38 25 15
2019 IS 0 6 19 6 0 69 0 20 20 16
2018 IS 7 14 29 7 0 43 0 38 13 14
2017 IS 0 14 29 14 0 28 14 25 25 14
2014 IS 0 6 18 6 0 59 12 20 20 17
2014 IS-04 0 0 10 10 0 70 10 0 50 10

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 32 41 14 9 0 5 0 76 10 22
2020 IS-04 33 40 20 7 0 0 0 73 7 15
2019 IS 6 44 19 6 0 25 0 67 8 16
2018 IS 14 43 14 7 7 14 0 67 17 14
2017 IS 7 50 28 0 0 14 0 67 0 14
2014 IS 6 29 35 6 0 18 6 46 8 17
2014 IS-04 0 20 40 10 0 30 0 29 14 10

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 IS 0 100 22
2020 IS-04 0 100 15

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 IS 5 95 22
2020 IS-04 7 93 15
2019 IS 6 94 16
2014 IS 0 100 17
2014 IS-04 0 100 10

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 45 45 9 0 0 0 0 91 0 22
2020 IS-04 40 53 7 0 0 0 0 93 0 15
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 23 41 14 14 5 5 0 67 19 22
2020 IS-04 27 47 7 13 0 7 0 79 14 15

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 45 41 9 5 0 0 0 86 5 22
2020 IS-04 40 47 7 7 0 0 0 87 7 15

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 36 50 9 5 0 0 0 86 5 22
2020 IS-04 33 53 7 7 0 0 0 87 7 15

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 43 33 14 5 5 0 0 76 10 21
2020 IS-04 40 40 13 7 0 0 0 80 7 15

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 41 9 0 0 0 0 91 0 22
2020 IS-04 40 47 13 0 0 0 0 87 0 15

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 73 23 0 0 0 5 0 100 0 22
2020 IS-04 67 27 0 0 0 7 0 100 0 15

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 32 55 9 5 0 0 0 86 5 22
2020 IS-04 33 60 7 0 0 0 0 93 0 15

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 45 45 9 0 0 0 0 91 0 22
2020 IS-04 47 40 13 0 0 0 0 87 0 15

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 55 41 0 5 0 0 0 95 5 22
2020 IS-04 53 40 0 7 0 0 0 93 7 15

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 41 36 18 5 0 0 0 77 5 22
2020 IS-04 47 33 13 7 0 0 0 80 7 15
2019 IS 6 63 19 0 13 0 0 69 13 16
2018 IS 7 43 43 0 7 0 0 50 7 14
2017 IS 7 35 43 7 7 0 0 43 14 14

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 45 27 9 18 0 0 0 73 18 22
2020 IS-04 47 27 7 20 0 0 0 73 20 15

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 55 41 0 5 0 0 0 95 5 22
2020 IS-04 60 33 0 7 0 0 0 93 7 15

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 23 36 27 9 5 0 0 59 14 22
2020 IS-04 20 40 27 7 7 0 0 60 13 15
2019 IS 13 44 6 19 19 0 0 56 38 16
2018 IS 14 21 43 7 14 0 0 36 21 14
2017 IS 0 57 21 14 7 0 0 57 21 14

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 73 5 0 18 0 0 5 81 19 22
2020 IS-04 80 0 0 20 0 0 0 80 20 15

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 27 9 0 14 0 0 77 14 22
2020 IS-04 40 33 7 0 20 0 0 73 20 15
2019 IS 31 38 19 6 6 0 0 69 13 16
2018 IS 36 36 14 7 7 0 0 71 14 14
2017 IS 36 35 14 7 7 0 0 72 14 14

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 5 27 23 23 23 0 0 32 45 22
2020 IS-04 7 27 27 27 13 0 0 33 40 15
2019 IS 13 19 6 31 31 0 0 31 63 16
2018 IS 7 36 7 21 29 0 0 43 50 14
2017 IS 0 35 8 28 28 0 0 35 57 14

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 0 36 9 32 23 0 0 36 55 22
2020 IS-04 0 40 7 40 13 0 0 40 53 15
2019 IS 6 19 6 31 38 0 0 25 69 16
2018 IS 7 21 7 29 36 0 0 29 64 14
2017 IS 0 21 14 22 43 0 0 21 65 14

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 19 14 19 24 24 0 0 33 48 21
2020 IS-04 29 7 14 36 14 0 0 36 50 14
2019 IS 13 13 13 25 38 0 0 25 63 16
2018 IS 8 8 15 46 23 0 0 15 69 13
2017 IS 7 14 29 14 35 0 0 21 50 14

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 24 24 24 5 24 0 0 48 29 21
2020 IS-04 20 27 33 7 13 0 0 47 20 15
2019 IS 19 13 38 6 25 0 0 31 31 16
2018 IS 36 21 7 29 7 0 0 57 36 14
2017 IS 24 23 15 23 15 0 0 47 38 13

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 27 27 32 9 5 0 0 55 14 22
2020 IS-04 20 33 40 7 0 0 0 53 7 15
2019 IS 25 31 31 13 0 0 0 56 13 16
2018 IS 21 36 21 21 0 0 0 57 21 14
2017 IS 22 35 28 7 7 0 0 57 14 14

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 27 36 23 14 0 0 0 64 14 22
2020 IS-04 33 27 27 13 0 0 0 60 13 15

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 23 32 23 14 9 0 0 55 23 22
2020 IS-04 20 40 20 7 13 0 0 60 20 15
2019 IS 19 13 38 25 6 0 0 31 31 16
2018 IS 14 21 36 21 7 0 0 36 29 14
2017 IS 14 36 14 28 7 0 0 50 35 14

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 9 36 23 23 9 0 0 45 32 22
2020 IS-04 7 40 27 20 7 0 0 47 27 15
2019 IS 6 25 13 38 19 0 0 31 56 16
2018 IS 7 21 14 29 29 0 0 29 57 14
2017 IS 14 7 21 29 28 0 0 21 57 14

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 19 38 19 19 5 0 0 57 24 21
2020 IS-04 21 43 21 14 0 0 0 64 14 14
2019 IS 19 13 19 44 6 0 0 31 50 16
2018 IS 21 14 21 21 21 0 0 36 43 14
2017 IS 14 21 21 36 7 0 0 35 43 14

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 55 14 18 9 5 0 0 68 14 22
2020 IS-04 60 7 20 7 7 0 0 67 13 15
2019 IS 31 38 13 0 19 0 0 69 19 16

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 27 14 27 23 9 0 0 41 32 22
2020 IS-04 27 13 27 20 13 0 0 40 33 15

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 23 41 23 9 5 0 0 64 14 22
2020 IS-04 27 40 20 7 7 0 0 67 13 15
2019 IS 25 44 13 13 6 0 0 69 19 16
2018 IS 14 36 21 14 14 0 0 50 29 14
2017 IS 22 28 35 7 7 0 0 50 14 14

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 45 23 18 9 5 0 0 68 14 22
2020 IS-04 47 13 20 13 7 0 0 60 20 15
2019 IS 19 31 19 6 25 0 0 50 31 16
2018 IS 29 0 36 7 29 0 0 29 36 14
2017 IS 28 43 14 7 7 0 0 72 14 14

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 27 50 14 5 5 0 0 77 9 22
2020 IS-04 33 53 7 0 7 0 0 87 7 15

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 82 5 5 0 0 0 9 95 0 22
2020 IS-04 80 7 7 0 0 0 7 93 0 15
2019 IS 63 25 0 6 0 0 6 93 7 16
2018 IS 43 29 14 0 7 0 7 77 8 14

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 73 14 5 0 5 0 5 90 5 22
2020 IS-04 73 7 7 0 7 0 7 86 7 15
2019 IS 63 19 13 0 0 0 6 87 0 16
2018 IS 79 21 0 0 0 0 0 100 0 14
2017 IS 72 7 14 7 0 0 0 79 7 14

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 77 9 9 0 0 0 5 90 0 22
2020 IS-04 67 13 13 0 0 0 7 86 0 15
2019 IS 31 19 31 13 6 0 0 50 19 16
2018 IS 36 29 36 0 0 0 0 64 0 14
2017 IS 65 21 0 14 0 0 0 86 14 14

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 77 5 5 5 5 0 5 86 10 22
2020 IS-04 67 7 7 7 7 0 7 79 14 15
2019 IS 63 19 0 19 0 0 0 81 19 16
2018 IS 71 14 7 0 7 0 0 86 7 14
2017 IS 57 21 7 7 7 0 0 79 14 14

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 68 5 5 0 0 0 23 94 0 22
2020 IS-04 73 0 0 0 0 0 27 100 0 15
2019 IS 50 13 6 0 0 0 31 91 0 16
2018 IS 64 7 0 7 0 0 21 91 9 14
2017 IS 50 7 0 7 0 0 36 89 11 14

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 77 9 0 9 0 0 5 90 10 22
2020 IS-04 73 13 0 7 0 0 7 93 7 15
2019 IS 60 20 0 7 0 0 13 92 8 15
2018 IS 71 21 0 0 0 0 7 100 0 14
2017 IS 93 0 7 0 0 0 0 93 0 14

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 55 27 9 5 0 0 5 86 5 22
2020 IS-04 40 33 13 7 0 0 7 79 7 15
2019 IS 63 19 6 13 0 0 0 81 13 16
2018 IS 64 21 7 7 0 0 0 86 7 14
2017 IS 79 14 7 0 0 0 0 93 0 14

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 55 23 14 9 0 0 0 77 9 22
2020 IS-04 53 20 13 13 0 0 0 73 13 15
2019 IS 63 19 6 6 0 0 6 87 7 16
2018 IS 71 14 7 7 0 0 0 86 7 14
2017 IS 79 14 0 7 0 0 0 93 7 14

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 36 41 14 5 5 0 0 77 9 22
2020 IS-04 27 47 13 7 7 0 0 73 13 15

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 5 27 36 23 9 0 0 32 32 22
2020 IS-04 7 20 47 20 7 0 0 27 27 15
2019 IS 6 0 31 63 0 0 0 6 63 16
2018 IS 0 21 50 21 7 0 0 21 29 14
2017 IS 0 28 22 43 7 0 0 28 50 14

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 27 5 36 32 0 0 0 32 32 22
2020 IS-04 20 7 40 33 0 0 0 33 27 15
2019 IS 19 44 31 0 6 0 0 6 63 16
2018 IS 7 7 71 0 14 0 0 14 14 14
2017 IS 21 7 50 21 0 0 0 21 28 14
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 32 55 14 0 63 37 22
2020 IS-04 40 60 0 0 60 40 15

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 41 9 0 9 14 0 27 69 31 22
2020 IS-04 33 7 0 13 20 0 27 55 45 15
2019 IS 50 6 13 6 0 0 25 75 8 16
2018 IS 43 21 0 7 7 14 7 82 18 14
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