2020 Public Service Employee Survey Results by Theme for Canadian Space Agency by Question 112. In which province or territory do you work?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 58 29 9 5 0 0 0 87 5 48
2020 Quebec (excluding National Capital Region) 43 43 7 5 1 0 0 86 7 463
2019 National Capital Region 44 38 5 6 7 0 0 82 13 47
2019 Quebec (excluding National Capital Region) 41 38 14 5 1 0 0 80 6 455
2018 National Capital Region 32 48 5 7 7 0 0 80 14 44
2018 Quebec (excluding National Capital Region) 38 44 11 5 2 0 0 82 7 433
2017 Quebec (excluding National Capital Region) 39 44 10 6 1 0 0 83 8 411
2014 National Capital Region 66 27 4 3 0 0 0 93 3 29
2014 Quebec (excluding National Capital Region) 33 41 13 9 4 0 0 74 12 414

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 58 23 13 4 2 0 0 81 6 48
2020 Quebec (excluding National Capital Region) 42 35 15 6 2 0 0 76 9 462
2019 National Capital Region 40 29 19 7 5 0 0 69 12 46
2019 Quebec (excluding National Capital Region) 34 38 16 8 4 0 0 73 11 452
2018 National Capital Region 28 40 16 7 9 0 0 68 16 44
2018 Quebec (excluding National Capital Region) 32 42 16 8 3 0 0 74 10 431
2017 Quebec (excluding National Capital Region) 31 39 15 10 5 0 0 70 15 410

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 69 18 9 2 0 0 2 88 2 47
2020 Quebec (excluding National Capital Region) 56 36 6 2 0 0 0 92 2 460
2019 National Capital Region 70 22 2 6 0 0 0 92 6 47
2019 Quebec (excluding National Capital Region) 54 36 8 1 0 0 0 90 2 455
2018 National Capital Region 49 38 6 3 4 0 0 87 7 43
2018 Quebec (excluding National Capital Region) 51 40 6 2 0 0 0 91 3 431
2017 Quebec (excluding National Capital Region) 49 39 10 1 1 0 0 88 2 411
2014 National Capital Region 87 13 0 0 0 0 0 100 0 29
2014 Quebec (excluding National Capital Region) 56 31 9 2 1 0 0 87 4 414

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 61 33 4 2 0 0 0 94 2 48
2020 Quebec (excluding National Capital Region) 50 40 7 3 0 0 0 89 4 465
2019 National Capital Region 46 42 5 4 3 0 0 88 7 47
2019 Quebec (excluding National Capital Region) 48 40 8 2 1 0 0 88 3 453
2018 National Capital Region 49 32 2 11 5 0 0 82 16 44
2018 Quebec (excluding National Capital Region) 45 42 10 4 0 0 0 87 4 431
2017 Quebec (excluding National Capital Region) 45 42 9 3 2 0 0 86 5 411
2014 National Capital Region 76 21 3 0 0 0 0 97 0 29
2014 Quebec (excluding National Capital Region) 43 37 13 5 2 0 0 80 7 414

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 61 29 8 0 2 0 0 90 2 48
2020 Quebec (excluding National Capital Region) 53 30 11 4 1 0 0 84 5 463
2019 National Capital Region 39 34 13 12 3 0 0 72 15 47
2019 Quebec (excluding National Capital Region) 49 31 15 4 1 0 0 79 6 454
2018 National Capital Region 35 27 25 4 9 0 0 62 13 43
2018 Quebec (excluding National Capital Region) 40 37 15 7 1 0 0 77 8 430
2017 Quebec (excluding National Capital Region) 40 32 18 5 3 0 0 73 9 410
2014 National Capital Region 35 41 11 3 10 0 0 76 13 29
2014 Quebec (excluding National Capital Region) 37 37 15 7 3 0 0 75 10 414

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 59 33 6 2 0 0 0 92 2 48
2020 Quebec (excluding National Capital Region) 49 36 8 5 2 0 0 85 6 461
2019 National Capital Region 40 30 13 14 3 0 0 70 17 47
2019 Quebec (excluding National Capital Region) 44 35 13 6 2 0 0 79 7 454
2018 National Capital Region 33 30 23 7 7 0 0 63 14 44
2018 Quebec (excluding National Capital Region) 39 39 14 6 2 0 0 78 8 430
2017 Quebec (excluding National Capital Region) 36 38 17 6 3 0 0 74 9 411
2014 National Capital Region 44 25 11 10 10 0 0 69 20 29
2014 Quebec (excluding National Capital Region) 33 42 14 7 3 0 0 75 10 414

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 61 26 10 2 2 0 0 86 3 48
2020 Quebec (excluding National Capital Region) 51 24 15 5 2 3 0 77 7 464
2019 National Capital Region 42 25 14 6 6 3 3 72 13 47
2019 Quebec (excluding National Capital Region) 45 28 14 8 2 2 0 76 10 455
2018 National Capital Region 36 12 30 5 16 2 0 48 21 44
2018 Quebec (excluding National Capital Region) 43 26 18 8 3 2 0 71 11 432
2017 Quebec (excluding National Capital Region) 42 28 16 7 4 2 1 72 11 411
2014 National Capital Region 29 35 6 21 3 3 3 68 26 29
2014 Quebec (excluding National Capital Region) 42 29 14 8 3 4 0 74 12 414
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 64 23 5 2 4 0 2 88 7 48
2020 Quebec (excluding National Capital Region) 55 31 7 3 1 1 2 89 4 465
2019 National Capital Region 57 15 13 4 7 2 3 75 12 47
2019 Quebec (excluding National Capital Region) 53 29 9 3 2 1 2 85 5 455

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 63 23 8 2 0 0 5 90 2 48
2020 Quebec (excluding National Capital Region) 53 29 11 5 2 1 0 83 6 465
2019 National Capital Region 48 40 6 5 2 0 0 87 7 46
2019 Quebec (excluding National Capital Region) 48 32 11 7 2 0 0 81 9 454
2018 National Capital Region 44 34 5 11 6 0 0 78 17 43
2018 Quebec (excluding National Capital Region) 47 35 12 5 1 0 1 82 5 428
2017 Quebec (excluding National Capital Region) 45 41 7 4 2 1 1 87 6 411
2014 National Capital Region 47 18 11 17 7 0 0 65 24 29
2014 Quebec (excluding National Capital Region) 40 41 11 5 3 1 0 81 8 413

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 81 13 2 2 2 0 0 94 4 48
2020 Quebec (excluding National Capital Region) 58 27 7 5 2 0 0 85 7 464
2019 National Capital Region 58 32 9 0 0 0 2 91 0 47
2019 Quebec (excluding National Capital Region) 56 29 9 4 2 0 0 85 6 452
2018 National Capital Region 57 25 13 4 2 0 0 81 6 43
2018 Quebec (excluding National Capital Region) 51 30 11 4 3 1 0 82 7 430
2017 Quebec (excluding National Capital Region) 51 30 9 5 3 0 1 83 8 411
2014 National Capital Region 62 25 0 10 3 0 0 87 13 29
2014 Quebec (excluding National Capital Region) 45 34 12 5 3 0 0 80 8 414

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 52 38 3 2 0 5 0 94 2 48
2020 Quebec (excluding National Capital Region) 34 40 13 5 2 6 0 79 7 465
2019 National Capital Region 27 37 22 8 0 7 0 68 9 47
2019 Quebec (excluding National Capital Region) 28 36 19 8 4 6 0 68 12 452
2018 National Capital Region 34 30 18 9 7 2 0 65 16 44
2018 Quebec (excluding National Capital Region) 26 35 19 12 2 6 0 65 15 435
2017 Quebec (excluding National Capital Region) 23 35 20 10 5 7 0 62 16 411
2014 National Capital Region 33 21 18 18 3 7 0 58 22 29
2014 Quebec (excluding National Capital Region) 23 43 18 7 4 6 0 70 11 414

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 52 36 6 4 2 0 0 88 6 47
2020 Quebec (excluding National Capital Region) 32 40 15 7 3 2 0 73 11 463
2019 National Capital Region 25 26 17 22 3 5 2 55 27 47
2019 Quebec (excluding National Capital Region) 26 37 19 13 4 2 0 64 16 451
2018 National Capital Region 23 34 9 23 11 0 0 57 34 44
2018 Quebec (excluding National Capital Region) 22 33 24 14 5 1 0 56 19 433
2017 Quebec (excluding National Capital Region) 19 32 25 13 7 4 0 53 21 411
2014 National Capital Region 23 31 11 21 10 4 0 56 33 29
2014 Quebec (excluding National Capital Region) 17 43 22 11 4 3 0 62 15 414

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 32 40 6 13 4 5 0 75 18 48
2020 Quebec (excluding National Capital Region) 22 40 19 11 3 5 0 65 14 465
2019 National Capital Region 16 27 19 24 10 5 0 45 36 47
2019 Quebec (excluding National Capital Region) 18 35 20 15 6 6 0 57 22 452
2018 National Capital Region 14 36 9 29 11 2 0 50 40 44
2018 Quebec (excluding National Capital Region) 17 30 27 14 7 5 0 50 22 428
2017 Quebec (excluding National Capital Region) 10 30 31 14 8 5 1 43 24 411
2014 National Capital Region 13 28 20 25 7 7 0 44 34 29
2014 Quebec (excluding National Capital Region) 12 36 27 14 5 6 0 51 20 414

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 24 49 12 13 2 0 0 73 15 48
2020 Quebec (excluding National Capital Region) 23 41 20 11 4 1 0 65 15 463
2019 National Capital Region 13 36 26 19 6 0 0 49 25 47
2019 Quebec (excluding National Capital Region) 18 37 22 15 6 3 0 56 21 452
2018 National Capital Region 16 23 27 22 12 0 0 39 34 44
2018 Quebec (excluding National Capital Region) 17 38 25 15 2 3 0 57 18 435
2017 Quebec (excluding National Capital Region) 17 44 19 11 5 4 0 63 17 410
2014 National Capital Region 10 41 22 18 7 3 0 52 25 29
2014 Quebec (excluding National Capital Region) 18 38 25 13 4 2 0 57 18 414
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 36 7 7 0 0 0 86 7 48
2020 Quebec (excluding National Capital Region) 39 35 14 9 2 0 0 74 11 464
2019 National Capital Region 36 36 7 13 8 0 0 72 21 47
2019 Quebec (excluding National Capital Region) 31 39 16 10 4 0 0 70 14 455
2018 National Capital Region 25 43 11 10 12 0 0 67 22 44
2018 Quebec (excluding National Capital Region) 26 41 16 10 5 1 0 68 15 430
2017 Quebec (excluding National Capital Region) 27 40 13 14 6 0 0 67 20 411
2014 National Capital Region 27 48 11 11 3 0 0 75 14 29
2014 Quebec (excluding National Capital Region) 21 41 17 15 6 0 0 62 21 414

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 43 44 7 5 0 0 0 87 5 47
2020 Quebec (excluding National Capital Region) 33 48 11 7 1 0 0 81 8 458
2019 National Capital Region 26 47 15 9 4 0 0 72 13 47
2019 Quebec (excluding National Capital Region) 26 47 14 11 2 0 0 73 14 455
2018 National Capital Region 31 29 24 12 4 0 0 60 16 44
2018 Quebec (excluding National Capital Region) 27 46 16 8 3 0 0 73 11 434
2017 Quebec (excluding National Capital Region) 28 44 16 8 4 0 0 72 13 411

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 60 21 10 4 4 0 0 82 9 48
2020 Quebec (excluding National Capital Region) 49 33 9 5 3 1 0 82 8 464
2019 National Capital Region 43 33 18 6 0 0 0 76 6 47
2019 Quebec (excluding National Capital Region) 45 33 9 7 3 1 1 80 10 455
2018 National Capital Region 52 28 7 11 2 0 0 80 13 43
2018 Quebec (excluding National Capital Region) 40 39 12 6 3 0 1 79 9 430
2017 Quebec (excluding National Capital Region) 39 40 12 6 2 1 0 80 8 410
2014 National Capital Region 45 27 11 13 4 0 0 72 17 29
2014 Quebec (excluding National Capital Region) 35 43 11 8 3 1 0 79 11 414

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 44 44 8 2 2 0 0 87 4 48
2020 Quebec (excluding National Capital Region) 38 43 10 7 0 0 1 82 7 462
2019 National Capital Region 42 27 15 14 2 0 0 69 16 47
2019 Quebec (excluding National Capital Region) 37 39 12 9 2 0 1 76 12 451
2018 National Capital Region 45 41 6 6 2 0 0 86 8 44
2018 Quebec (excluding National Capital Region) 35 46 10 7 2 0 0 82 9 434
2017 Quebec (excluding National Capital Region) 40 42 9 6 2 0 0 82 8 411
2014 National Capital Region 45 24 14 14 3 0 0 69 17 29
2014 Quebec (excluding National Capital Region) 37 42 11 6 3 0 0 80 9 414

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 61 14 17 3 2 0 2 76 6 48
2020 Quebec (excluding National Capital Region) 51 27 13 4 3 1 1 80 7 463

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 17 55 11 15 2 0 0 72 16 47
2020 Quebec (excluding National Capital Region) 24 40 16 11 5 3 0 67 16 462
2019 National Capital Region 14 33 18 17 13 5 0 49 31 47
2019 Quebec (excluding National Capital Region) 22 35 19 14 8 2 0 58 22 455
2018 National Capital Region 16 35 24 9 13 4 0 53 22 44
2018 Quebec (excluding National Capital Region) 21 41 18 12 5 2 0 63 18 431
2017 Quebec (excluding National Capital Region) 27 42 15 8 6 1 1 70 15 409
2014 National Capital Region 27 17 14 18 17 4 3 47 38 29
2014 Quebec (excluding National Capital Region) 23 41 17 9 6 2 1 66 16 414

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 13 29 24 13 20 0 0 43 33 48
2020 Quebec (excluding National Capital Region) 16 27 16 20 15 2 4 46 37 463
2019 National Capital Region 0 28 22 20 24 7 0 31 46 47
2019 Quebec (excluding National Capital Region) 12 28 16 19 19 2 4 42 41 455
2018 National Capital Region 8 16 21 31 24 0 0 24 55 43
2018 Quebec (excluding National Capital Region) 12 23 20 22 17 3 2 37 42 429
2017 Quebec (excluding National Capital Region) 13 19 18 22 21 1 5 34 46 409
2014 National Capital Region 14 13 6 21 39 4 3 29 64 29
2014 Quebec (excluding National Capital Region) 6 20 18 26 26 1 3 27 54 414

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 51 22 19 2 6 0 0 73 8 48
2020 Quebec (excluding National Capital Region) 50 26 13 5 3 0 3 78 8 464
2019 National Capital Region 55 22 14 0 2 3 5 83 2 47
2019 Quebec (excluding National Capital Region) 54 22 13 4 2 1 5 80 7 455

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 52 23 19 2 2 0 2 77 4 48
2020 Quebec (excluding National Capital Region) 56 21 11 6 3 0 3 79 9 464
2019 National Capital Region 44 19 17 9 2 3 7 69 12 47
2019 Quebec (excluding National Capital Region) 52 22 12 6 2 2 4 79 9 456

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 83 8 0 2 2 2 2 96 4 47
2020 Quebec (excluding National Capital Region) 73 9 6 3 3 2 4 87 7 464
2019 National Capital Region 76 8 2 2 0 6 7 96 2 47
2019 Quebec (excluding National Capital Region) 72 8 8 2 3 2 5 86 5 453

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 79 8 2 0 0 0 11 97 0 48
2020 Quebec (excluding National Capital Region) 78 10 3 0 1 1 7 96 1 461
2019 National Capital Region 83 2 0 0 0 3 12 100 0 46
2019 Quebec (excluding National Capital Region) 83 4 1 0 1 1 9 97 1 452

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 61 30 5 3 0 0 0 92 3 48
2020 Quebec (excluding National Capital Region) 39 40 13 6 2 0 0 79 8 464
2019 National Capital Region 36 44 6 8 6 0 0 80 14 47
2019 Quebec (excluding National Capital Region) 33 44 12 8 3 0 0 77 11 454
2018 National Capital Region 37 34 13 9 7 0 0 71 17 44
2018 Quebec (excluding National Capital Region) 30 44 16 7 3 0 0 74 9 430
2017 Quebec (excluding National Capital Region) 30 45 13 7 4 0 1 76 11 411
2014 National Capital Region 38 45 7 7 3 0 0 83 10 29
2014 Quebec (excluding National Capital Region) 25 46 15 9 6 0 0 70 15 414

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 56 31 4 9 0 0 0 87 9 48
2020 Quebec (excluding National Capital Region) 42 37 11 8 3 0 0 79 10 463
2019 National Capital Region 30 41 13 7 10 0 0 71 17 47
2019 Quebec (excluding National Capital Region) 36 35 14 11 4 0 0 72 14 455
2018 National Capital Region 40 28 9 20 2 0 2 69 22 44
2018 Quebec (excluding National Capital Region) 34 40 14 8 4 0 0 74 11 429
2017 Quebec (excluding National Capital Region) 37 36 11 11 4 0 0 74 15 411
2014 National Capital Region 58 29 7 3 3 0 0 87 6 29
2014 Quebec (excluding National Capital Region) 29 42 14 11 5 0 0 70 16 414

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 65 22 11 2 0 0 0 87 2 48
2020 Quebec (excluding National Capital Region) 34 46 11 6 1 0 1 81 7 460
2019 National Capital Region 31 43 11 13 2 0 0 74 15 46
2019 Quebec (excluding National Capital Region) 31 43 14 8 3 1 0 75 11 447
2018 National Capital Region 41 28 11 12 8 0 0 68 20 44
2018 Quebec (excluding National Capital Region) 28 44 16 9 2 1 0 73 11 430
2017 Quebec (excluding National Capital Region) 33 40 13 10 4 0 0 73 14 410
2014 National Capital Region 56 34 3 0 6 0 0 90 6 29
2014 Quebec (excluding National Capital Region) 28 42 17 10 3 0 0 70 13 414

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 49 8 2 0 2 0 90 2 48
2020 Quebec (excluding National Capital Region) 23 49 16 6 2 2 0 74 9 463
2019 National Capital Region 21 48 19 7 4 0 0 69 12 47
2019 Quebec (excluding National Capital Region) 18 43 23 11 2 3 0 63 13 456
2018 National Capital Region 18 41 18 11 7 5 0 62 19 44
2018 Quebec (excluding National Capital Region) 18 39 27 9 3 4 0 59 13 432
2017 Quebec (excluding National Capital Region) 17 42 22 9 5 3 1 62 15 410

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 67 15 9 5 2 2 0 84 7 48
2020 Quebec (excluding National Capital Region) 42 34 11 8 3 1 2 78 11 462
2019 National Capital Region 56 25 11 8 0 0 0 81 8 47
2019 Quebec (excluding National Capital Region) 45 34 10 6 3 0 1 81 10 455
2018 National Capital Region 45 33 13 6 4 0 0 78 10 43
2018 Quebec (excluding National Capital Region) 42 38 12 5 2 0 1 81 7 433
2017 Quebec (excluding National Capital Region) 44 35 11 6 3 0 1 80 9 411
2014 National Capital Region 59 21 13 6 0 0 0 81 6 29
2014 Quebec (excluding National Capital Region) 35 39 13 6 4 1 2 76 11 414

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 33 34 16 11 5 0 0 67 17 48
2020 Quebec (excluding National Capital Region) 25 31 19 16 9 0 0 56 26 463
2019 National Capital Region 41 32 13 5 9 0 0 73 14 47
2019 Quebec (excluding National Capital Region) 28 36 15 14 7 0 0 64 20 455
2018 National Capital Region 42 18 22 12 7 0 0 60 19 44
2018 Quebec (excluding National Capital Region) 27 36 20 12 5 1 0 63 17 432
2017 Quebec (excluding National Capital Region) 29 35 16 13 6 0 0 65 19 410
2014 National Capital Region 38 42 7 10 3 0 0 80 13 29
2014 Quebec (excluding National Capital Region) 26 40 19 10 5 0 0 66 15 414

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 42 58 48
2020 Quebec (excluding National Capital Region) 47 53 465

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 77 15 0 0 0 4 4 100 0 48
2020 Quebec (excluding National Capital Region) 64 21 5 2 0 4 4 93 2 465

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 National Capital Region 23 43 34 48
2020 Quebec (excluding National Capital Region) 24 42 34 465
2019 National Capital Region 21 35 44 47
2019 Quebec (excluding National Capital Region) 24 44 32 455
2018 National Capital Region 37 31 32 44
2018 Quebec (excluding National Capital Region) 20 49 30 434
2017 Quebec (excluding National Capital Region) 22 48 30 409
2014 National Capital Region 20 32 49 29
2014 Quebec (excluding National Capital Region) 16 49 34 414

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 National Capital Region 16 17 49 0 0 18 12
2020 Quebec (excluding National Capital Region) 15 45 25 4 8 3 110
2019 National Capital Region 22 8 35 0 17 18 11
2019 Quebec (excluding National Capital Region) 16 35 19 5 21 4 107
2018 Quebec (excluding National Capital Region) 18 36 32 8 1 4 91
2017 Quebec (excluding National Capital Region) 16 33 31 12 5 3 88
2014 Quebec (excluding National Capital Region) 18 28 30 17 9999 7 66
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 74 19 5 2 0 0 0 93 2 47
2020 Quebec (excluding National Capital Region) 49 42 6 4 0 0 0 90 4 464
2019 National Capital Region 46 43 5 4 2 0 0 89 6 47
2019 Quebec (excluding National Capital Region) 42 43 9 4 2 0 0 85 6 452
2018 National Capital Region 54 23 9 15 0 0 0 77 15 43
2018 Quebec (excluding National Capital Region) 43 44 8 3 1 0 0 88 4 432
2017 Quebec (excluding National Capital Region) 40 42 11 4 2 0 0 82 7 409
2014 National Capital Region 58 25 14 0 4 0 0 83 4 29
2014 Quebec (excluding National Capital Region) 33 44 14 7 1 1 0 78 7 414

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 37 7 5 0 2 0 88 5 48
2020 Quebec (excluding National Capital Region) 29 53 9 6 2 1 0 82 9 465
2019 National Capital Region 33 28 28 10 2 0 0 61 12 47
2019 Quebec (excluding National Capital Region) 29 48 12 8 3 0 0 78 10 456
2018 National Capital Region 17 33 21 23 3 2 0 51 27 44
2018 Quebec (excluding National Capital Region) 22 44 19 10 5 1 0 66 15 431
2017 Quebec (excluding National Capital Region) 22 43 15 12 6 1 0 67 18 409
2014 National Capital Region 38 20 18 18 7 0 0 58 25 29
2014 Quebec (excluding National Capital Region) 24 47 16 8 3 1 1 72 12 414

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 2 18 42 32 6 0 0 37 21 48
2020 Quebec (excluding National Capital Region) 7 23 40 22 6 1 1 29 31 464
2019 National Capital Region 4 18 52 13 9 0 4 23 23 46
2019 Quebec (excluding National Capital Region) 6 29 38 19 6 1 1 25 36 455
2018 National Capital Region 5 38 33 17 4 0 3 21 45 44
2018 Quebec (excluding National Capital Region) 10 29 39 15 5 1 2 20 40 433
2017 Quebec (excluding National Capital Region) 11 27 41 14 5 0 2 20 39 408
2014 National Capital Region 13 20 42 14 11 0 0 25 33 29
2014 Quebec (excluding National Capital Region) 12 35 33 13 5 0 1 19 48 413

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 2 11 23 49 16 0 0 65 13 48
2020 Quebec (excluding National Capital Region) 3 13 28 36 16 3 1 54 17 461
2019 National Capital Region 4 15 37 26 16 0 2 43 19 46
2019 Quebec (excluding National Capital Region) 3 17 31 27 17 3 1 46 21 453
2018 National Capital Region 13 28 19 22 10 5 3 35 45 43
2018 Quebec (excluding National Capital Region) 5 16 36 26 11 3 3 40 22 431
2017 Quebec (excluding National Capital Region) 8 19 34 21 12 3 3 35 28 409
2014 National Capital Region 17 27 32 14 10 0 0 24 44 29
2014 Quebec (excluding National Capital Region) 16 23 33 16 7 2 4 24 41 413

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 9 21 34 30 6 0 0 36 30 47
2020 Quebec (excluding National Capital Region) 22 30 29 11 6 2 1 17 53 463
2019 National Capital Region 14 24 29 18 11 0 5 31 39 46
2019 Quebec (excluding National Capital Region) 26 29 27 9 5 1 2 15 57 456
2018 National Capital Region 14 24 38 15 4 3 2 20 40 43
2018 Quebec (excluding National Capital Region) 24 34 24 11 2 2 3 14 62 433
2017 Quebec (excluding National Capital Region) 25 34 24 7 5 1 3 13 63 411
2014 National Capital Region 10 11 38 25 17 0 0 41 21 29
2014 Quebec (excluding National Capital Region) 34 29 23 8 3 1 2 11 65 414

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 6 13 23 44 12 0 2 57 20 47
2020 Quebec (excluding National Capital Region) 6 26 37 20 10 0 1 30 33 461
2019 National Capital Region 2 12 38 33 15 0 0 48 14 45
2019 Quebec (excluding National Capital Region) 6 24 38 21 9 1 1 31 31 453
2018 National Capital Region 10 15 26 40 9 0 0 49 25 44
2018 Quebec (excluding National Capital Region) 8 27 34 23 4 1 2 28 37 429
2017 Quebec (excluding National Capital Region) 10 24 35 17 11 1 3 29 35 410
2014 National Capital Region 6 17 20 43 10 3 0 55 24 29
2014 Quebec (excluding National Capital Region) 9 25 40 18 5 1 2 24 35 413

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 16 18 25 31 6 0 4 39 35 48
2020 Quebec (excluding National Capital Region) 16 27 27 17 10 1 2 29 44 462
2019 National Capital Region 18 22 29 16 13 2 0 30 41 46
2019 Quebec (excluding National Capital Region) 15 27 28 18 8 2 2 28 43 455
2018 National Capital Region 26 17 22 20 6 3 6 28 47 44
2018 Quebec (excluding National Capital Region) 16 31 28 15 6 2 2 22 49 431
2017 Quebec (excluding National Capital Region) 15 32 26 14 8 1 4 24 49 409
2014 National Capital Region 23 17 21 28 11 0 0 39 40 29
2014 Quebec (excluding National Capital Region) 20 35 26 9 4 1 5 14 58 413

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 0 12 16 40 25 2 4 70 13 48
2020 Quebec (excluding National Capital Region) 6 17 32 25 16 3 2 43 23 462
2019 National Capital Region 8 15 43 26 6 0 2 33 23 46
2019 Quebec (excluding National Capital Region) 6 15 28 28 18 2 3 48 22 453
2018 National Capital Region 14 19 18 26 10 5 8 41 38 44
2018 Quebec (excluding National Capital Region) 8 11 33 29 11 3 4 43 21 426
2017 Quebec (excluding National Capital Region) 5 14 28 27 18 2 6 49 21 410
2014 National Capital Region 7 10 31 24 17 7 4 46 19 29
2014 Quebec (excluding National Capital Region) 4 13 26 30 18 2 7 53 19 413

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 12 19 32 31 2 2 2 35 32 48
2020 Quebec (excluding National Capital Region) 13 26 35 15 9 3 1 24 40 462
2019 National Capital Region 9 28 31 16 10 0 7 27 40 46
2019 Quebec (excluding National Capital Region) 14 23 40 14 7 1 2 21 38 455
2018 National Capital Region 22 29 23 15 4 5 2 21 55 44
2018 Quebec (excluding National Capital Region) 12 30 34 14 4 2 2 20 45 433
2017 Quebec (excluding National Capital Region) 15 26 37 12 6 1 3 18 43 410
2014 National Capital Region 10 14 52 14 10 0 0 24 24 29
2014 Quebec (excluding National Capital Region) 15 29 35 12 6 1 3 18 46 413

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 0 6 34 44 13 2 0 59 6 48
2020 Quebec (excluding National Capital Region) 2 13 34 37 14 0 1 51 15 464
2019 National Capital Region 6 7 30 26 29 0 2 56 13 47
2019 Quebec (excluding National Capital Region) 3 15 34 30 16 1 2 47 18 456

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 32 42 14 2 4 6 0 79 6 47
2020 Quebec (excluding National Capital Region) 17 44 22 11 4 1 0 62 15 463
2019 National Capital Region 13 38 29 11 5 5 0 53 17 47
2019 Quebec (excluding National Capital Region) 16 37 24 17 2 3 0 54 21 453

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 34 7 0 2 0 0 91 2 48
2020 Quebec (excluding National Capital Region) 53 33 6 4 2 2 0 88 6 462
2019 National Capital Region 53 26 13 9 0 0 0 79 9 46
2019 Quebec (excluding National Capital Region) 51 32 8 6 3 1 0 83 8 455
2018 National Capital Region 41 30 16 9 4 0 0 72 13 44
2018 Quebec (excluding National Capital Region) 47 37 7 6 3 1 0 84 9 431
2017 Quebec (excluding National Capital Region) 47 37 9 4 2 1 0 85 6 411
2014 National Capital Region 49 14 11 20 7 0 0 62 27 29
2014 Quebec (excluding National Capital Region) 47 34 9 6 3 1 0 81 9 414

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 76 15 4 2 2 0 0 91 5 47
2020 Quebec (excluding National Capital Region) 61 29 6 3 1 0 0 90 4 460
2019 National Capital Region 64 25 8 0 0 0 3 91 0 47
2019 Quebec (excluding National Capital Region) 53 37 4 4 2 0 0 90 5 456
2018 National Capital Region 67 26 5 0 2 0 0 93 2 44
2018 Quebec (excluding National Capital Region) 47 40 7 4 1 0 0 87 6 432
2017 Quebec (excluding National Capital Region) 49 39 8 4 1 0 0 87 5 411
2014 National Capital Region 55 32 7 3 3 0 0 87 6 29
2014 Quebec (excluding National Capital Region) 47 41 8 3 1 0 0 88 4 414

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 34 7 0 2 0 0 91 2 48
2020 Quebec (excluding National Capital Region) 49 38 8 3 1 1 0 88 4 460
2019 National Capital Region 55 29 7 5 2 2 0 85 7 47
2019 Quebec (excluding National Capital Region) 43 40 11 3 2 0 0 84 5 454
2018 National Capital Region 48 43 3 2 4 0 0 91 5 44
2018 Quebec (excluding National Capital Region) 40 43 11 4 1 1 0 84 5 432

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 35 10 2 2 2 0 86 4 48
2020 Quebec (excluding National Capital Region) 37 45 11 5 2 1 0 82 7 460
2019 National Capital Region 41 42 13 2 2 0 0 83 4 47
2019 Quebec (excluding National Capital Region) 37 44 12 6 2 0 0 81 7 453
2018 National Capital Region 49 40 5 2 2 2 0 91 4 44
2018 Quebec (excluding National Capital Region) 39 45 9 3 2 2 0 85 6 432
2017 Quebec (excluding National Capital Region) 39 43 12 2 2 1 0 83 5 411
2014 National Capital Region 69 20 7 4 0 0 0 89 4 29
2014 Quebec (excluding National Capital Region) 41 42 10 4 2 2 0 84 6 414

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 54 29 13 2 2 0 0 83 4 46
2020 Quebec (excluding National Capital Region) 41 42 7 4 2 4 0 87 6 464
2019 National Capital Region 47 36 10 4 0 3 0 85 4 47
2019 Quebec (excluding National Capital Region) 47 39 8 3 1 1 0 87 5 453
2018 National Capital Region 57 30 9 0 2 2 0 89 2 43
2018 Quebec (excluding National Capital Region) 42 43 11 2 2 1 0 86 3 431
2017 Quebec (excluding National Capital Region) 42 44 9 2 1 1 0 87 4 410
2014 National Capital Region 55 27 14 0 0 3 0 85 0 29
2014 Quebec (excluding National Capital Region) 42 38 13 3 1 3 0 83 4 414

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 75 18 8 0 0 0 0 92 0 48
2020 Quebec (excluding National Capital Region) 57 33 5 2 2 0 0 91 4 464
2019 National Capital Region 73 19 5 4 0 0 0 92 4 47
2019 Quebec (excluding National Capital Region) 52 34 9 3 1 0 0 87 4 455
2018 National Capital Region 51 35 7 6 2 0 0 86 7 44
2018 Quebec (excluding National Capital Region) 48 43 6 2 1 0 0 91 3 431
2017 Quebec (excluding National Capital Region) 47 40 8 3 2 0 0 87 5 411
2014 National Capital Region 62 25 7 3 3 0 0 87 6 29
2014 Quebec (excluding National Capital Region) 50 38 8 2 2 0 0 87 5 412

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 13 13 0 2 8 6 82 3 48
2020 Quebec (excluding National Capital Region) 54 25 7 4 3 5 3 85 7 465

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 43 24 21 4 0 8 0 73 4 48
2020 Quebec (excluding National Capital Region) 36 37 12 5 2 6 0 79 8 464

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 62 19 7 2 2 6 2 88 5 48
2020 Quebec (excluding National Capital Region) 42 37 7 5 3 2 3 84 8 464

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 36 31 13 6 0 6 8 77 7 48
2020 Quebec (excluding National Capital Region) 28 32 16 6 4 7 6 70 12 465
2019 National Capital Region 32 34 22 0 0 8 4 75 0 47
2019 Quebec (excluding National Capital Region) 30 34 13 8 5 6 4 71 14 456
2018 National Capital Region 37 30 18 7 4 3 0 70 11 44
2018 Quebec (excluding National Capital Region) 23 41 14 10 3 6 3 70 14 430
2017 Quebec (excluding National Capital Region) 27 37 12 8 6 5 5 71 16 411
2014 National Capital Region 38 21 18 10 3 4 7 66 15 29
2014 Quebec (excluding National Capital Region) 28 34 16 8 6 4 4 67 16 414

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 29 13 0 6 2 2 80 6 48
2020 Quebec (excluding National Capital Region) 30 41 13 10 4 1 1 73 14 462
2019 National Capital Region 27 39 24 0 2 5 3 72 2 47
2019 Quebec (excluding National Capital Region) 26 43 12 9 4 2 2 73 14 455
2018 National Capital Region 31 43 13 3 2 5 2 81 6 44
2018 Quebec (excluding National Capital Region) 29 42 14 9 3 1 1 73 12 433
2017 Quebec (excluding National Capital Region) 33 42 13 7 2 2 0 77 10 410
2014 National Capital Region 51 32 6 3 0 7 0 90 3 29
2014 Quebec (excluding National Capital Region) 38 45 9 5 2 1 0 83 8 414

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 52 35 9 2 2 0 0 87 4 48
2020 Quebec (excluding National Capital Region) 33 45 14 5 2 1 0 79 7 462
2019 National Capital Region 32 40 14 13 0 0 0 72 13 47
2019 Quebec (excluding National Capital Region) 34 37 20 5 2 2 0 72 7 454
2018 National Capital Region 31 34 32 2 2 0 0 65 4 44
2018 Quebec (excluding National Capital Region) 28 45 18 5 2 1 0 74 8 430

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 29 22 13 7 6 22 2 66 17 48
2020 Quebec (excluding National Capital Region) 19 28 20 14 8 9 3 53 24 462
2019 National Capital Region 6 28 24 16 5 16 6 43 27 47
2019 Quebec (excluding National Capital Region) 20 26 18 12 11 9 3 52 27 456
2018 National Capital Region 13 37 11 9 7 18 5 65 21 44
2018 Quebec (excluding National Capital Region) 14 25 24 15 9 10 2 45 28 433
2017 Quebec (excluding National Capital Region) 16 24 18 17 11 9 4 46 32 409
2014 National Capital Region 25 38 10 7 3 14 3 76 12 29
2014 Quebec (excluding National Capital Region) 15 27 20 16 12 9 2 46 32 414

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 47 43 4 6 0 0 0 89 6 48
2020 Quebec (excluding National Capital Region) 40 44 7 8 0 0 0 84 9 463

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 34 40 18 6 2 0 0 74 8 48
2020 Quebec (excluding National Capital Region) 29 40 13 13 3 0 1 70 16 462
2019 National Capital Region 49 36 2 6 7 0 0 85 12 46
2019 Quebec (excluding National Capital Region) 52 40 4 3 1 0 0 92 4 454
2017 Quebec (excluding National Capital Region) 52 35 7 5 2 0 0 86 7 410
2014 National Capital Region 62 31 3 3 0 0 0 93 3 29
2014 Quebec (excluding National Capital Region) 51 36 5 5 3 0 0 87 8 414

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 60 27 11 2 0 0 0 87 2 48
2020 Quebec (excluding National Capital Region) 41 40 11 6 1 0 0 82 7 461
2019 National Capital Region 69 20 8 3 0 0 0 89 3 46
2019 Quebec (excluding National Capital Region) 56 36 5 3 1 0 0 92 4 451
2017 Quebec (excluding National Capital Region) 60 34 4 1 1 0 0 95 2 411
2014 National Capital Region 65 28 7 0 0 0 0 93 0 28
2014 Quebec (excluding National Capital Region) 52 37 6 4 0 0 1 90 4 413

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 82 12 5 0 0 2 0 95 0 48
2020 Quebec (excluding National Capital Region) 68 25 3 2 0 1 0 94 2 462
2017 Quebec (excluding National Capital Region) 58 31 6 3 0 0 2 90 3 410
2014 National Capital Region 65 25 3 4 0 0 3 93 4 29
2014 Quebec (excluding National Capital Region) 56 32 6 5 0 0 1 89 5 413

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 67 25 7 0 0 0 0 93 0 48
2020 Quebec (excluding National Capital Region) 65 27 5 2 0 1 0 94 2 464
2019 National Capital Region 51 33 4 0 0 9 3 95 0 47
2019 Quebec (excluding National Capital Region) 67 22 7 1 1 2 0 91 2 455

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 8 92 463
2019 Quebec (excluding National Capital Region) 9 91 456
2018 Quebec (excluding National Capital Region) 13 87 434

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 49 51 39
2019 Quebec (excluding National Capital Region) 49 51 43
2018 Quebec (excluding National Capital Region) 49 51 55

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 66 34 39
2019 Quebec (excluding National Capital Region) 60 40 43
2018 Quebec (excluding National Capital Region) 51 49 55

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 0 100 39
2019 Quebec (excluding National Capital Region) 0 100 43
2018 Quebec (excluding National Capital Region) 0 100 55

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Quebec (excluding National Capital Region) 0 100 55

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 0 100 39

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 36 64 39
2019 Quebec (excluding National Capital Region) 42 58 43
2018 Quebec (excluding National Capital Region) 36 64 55

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 51 49 39
2019 Quebec (excluding National Capital Region) 41 59 43
2018 Quebec (excluding National Capital Region) 46 54 55

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 66 34 39
2019 Quebec (excluding National Capital Region) 65 35 43
2018 Quebec (excluding National Capital Region) 48 52 55

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 49 51 39
2019 Quebec (excluding National Capital Region) 37 63 43
2018 Quebec (excluding National Capital Region) 37 63 55

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 43 57 39
2019 Quebec (excluding National Capital Region) 42 58 43
2018 Quebec (excluding National Capital Region) 33 67 55

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 67 33 39
2019 Quebec (excluding National Capital Region) 60 40 43
2018 Quebec (excluding National Capital Region) 49 51 55

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 36 64 39
2019 Quebec (excluding National Capital Region) 37 63 43
2018 Quebec (excluding National Capital Region) 20 80 55

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 0 100 39
2019 Quebec (excluding National Capital Region) 0 100 43
2018 Quebec (excluding National Capital Region) 0 100 55

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 12 88 39
2019 Quebec (excluding National Capital Region) 17 83 43
2018 Quebec (excluding National Capital Region) 9 91 55

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 51 49 39
2019 Quebec (excluding National Capital Region) 52 48 43
2018 Quebec (excluding National Capital Region) 32 68 55

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 18 82 39
2019 Quebec (excluding National Capital Region) 17 83 43
2018 Quebec (excluding National Capital Region) 16 84 55

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Quebec (excluding National Capital Region) 11 89 55

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 50 50 39
2019 Quebec (excluding National Capital Region) 70 30 43
2018 Quebec (excluding National Capital Region) 61 39 55

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 41 59 39
2019 Quebec (excluding National Capital Region) 21 79 43
2018 Quebec (excluding National Capital Region) 30 70 55

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 23 77 39
2019 Quebec (excluding National Capital Region) 11 89 43
2018 Quebec (excluding National Capital Region) 18 82 55

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 23 77 39
2019 Quebec (excluding National Capital Region) 14 86 43
2018 Quebec (excluding National Capital Region) 13 87 55

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 15 85 39
2019 Quebec (excluding National Capital Region) 11 89 43
2018 Quebec (excluding National Capital Region) 13 87 55

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Quebec (excluding National Capital Region) 9 91 55

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 15 85 39
2019 Quebec (excluding National Capital Region) 12 88 43
2018 Quebec (excluding National Capital Region) 11 89 55

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 34 66 39
2019 Quebec (excluding National Capital Region) 24 76 43
2018 Quebec (excluding National Capital Region) 13 87 55

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 22 10 21 3 0 24 19 57 6 48
2020 Quebec (excluding National Capital Region) 17 16 16 6 5 34 6 55 18 464
2019 National Capital Region 22 6 22 5 0 30 15 52 9 47
2019 Quebec (excluding National Capital Region) 14 17 16 9 4 31 10 51 22 455
2018 National Capital Region 15 17 27 0 0 28 13 54 0 44
2018 Quebec (excluding National Capital Region) 14 16 20 6 5 35 3 50 19 431
2017 Quebec (excluding National Capital Region) 13 17 13 7 5 35 10 54 22 410
2014 National Capital Region 31 7 10 7 0 38 7 70 13 29
2014 Quebec (excluding National Capital Region) 14 19 17 9 5 30 6 52 21 413

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 62 22 9 2 0 6 0 89 2 48
2020 Quebec (excluding National Capital Region) 34 34 13 6 3 9 1 76 10 464
2019 National Capital Region 37 19 33 0 0 11 0 63 0 47
2019 Quebec (excluding National Capital Region) 32 37 15 6 2 6 1 75 9 455
2018 National Capital Region 24 42 11 2 0 13 8 83 3 43
2018 Quebec (excluding National Capital Region) 30 37 16 7 2 8 0 73 10 432
2017 Quebec (excluding National Capital Region) 29 40 15 6 3 8 0 74 9 410
2014 National Capital Region 52 24 3 7 3 11 0 85 11 29
2014 Quebec (excluding National Capital Region) 33 41 13 5 3 5 0 78 8 413

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 5 95 462
2019 Quebec (excluding National Capital Region) 6 94 455
2018 Quebec (excluding National Capital Region) 4 96 435

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Quebec (excluding National Capital Region) 37 63 18

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Quebec (excluding National Capital Region) 61 39 18

Question 63c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Quebec (excluding National Capital Region) 0 100 18

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Quebec (excluding National Capital Region) 0 100 18

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Quebec (excluding National Capital Region) 0 100 18

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Quebec (excluding National Capital Region) 64 36 18

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Quebec (excluding National Capital Region) 42 58 18

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Quebec (excluding National Capital Region) 27 73 18

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Quebec (excluding National Capital Region) 0 100 18

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Quebec (excluding National Capital Region) 0 100 18

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Quebec (excluding National Capital Region) 0 100 18

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Quebec (excluding National Capital Region) 0 100 18

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Quebec (excluding National Capital Region) 36 64 18

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 44 56 24

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Quebec (excluding National Capital Region) 0 100 18

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 46 54 24
2018 Quebec (excluding National Capital Region) 52 48 18

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 27 14 15 6 2 22 15 65 12 48
2020 Quebec (excluding National Capital Region) 19 17 15 2 3 38 6 64 10 462
2019 National Capital Region 19 14 15 2 0 38 12 65 4 47
2019 Quebec (excluding National Capital Region) 15 17 17 4 3 36 9 58 12 453
2018 National Capital Region 19 13 15 0 2 42 10 66 4 44
2018 Quebec (excluding National Capital Region) 16 17 17 3 2 42 4 60 8 435
2017 Quebec (excluding National Capital Region) 16 15 17 2 3 39 8 58 9 410
2014 National Capital Region 28 4 13 0 0 49 7 71 0 29
2014 Quebec (excluding National Capital Region) 14 17 15 2 2 43 7 62 9 413

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 59 22 8 6 2 4 0 84 8 48
2020 Quebec (excluding National Capital Region) 36 36 13 3 2 9 1 80 7 462
2019 National Capital Region 34 22 22 0 2 21 0 70 2 47
2019 Quebec (excluding National Capital Region) 34 38 12 3 2 10 1 80 6 455
2018 National Capital Region 29 34 18 0 2 13 5 76 2 44
2018 Quebec (excluding National Capital Region) 32 36 17 4 2 9 1 76 6 433
2017 Quebec (excluding National Capital Region) 34 37 13 2 2 10 1 80 5 410
2014 National Capital Region 58 14 10 0 0 18 0 88 0 29
2014 Quebec (excluding National Capital Region) 28 36 14 3 1 16 2 78 6 413

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 8 92 47
2020 Quebec (excluding National Capital Region) 5 95 465

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 2 98 48
2020 Quebec (excluding National Capital Region) 9 91 465
2019 National Capital Region 6 94 47
2019 Quebec (excluding National Capital Region) 10 90 454
2017 Quebec (excluding National Capital Region) 11 89 409
2014 Quebec (excluding National Capital Region) 10 90 413

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Quebec (excluding National Capital Region) 78 22 45
2017 Quebec (excluding National Capital Region) 79 21 47
2014 Quebec (excluding National Capital Region) 83 17 39

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Quebec (excluding National Capital Region) 70 21 3 3 0 3 0 94 3 34
2017 Quebec (excluding National Capital Region) 62 21 9 8 0 0 0 83 8 37
2014 Quebec (excluding National Capital Region) 63 16 13 6 3 0 0 79 9 32

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 26 7 2 2 0 7 89 4 47
2020 Quebec (excluding National Capital Region) 45 37 8 4 1 1 4 87 5 463
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 41 4 0 0 0 0 96 0 48
2020 Quebec (excluding National Capital Region) 36 40 13 6 3 3 0 78 9 462

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 32 8 4 0 0 0 87 4 48
2020 Quebec (excluding National Capital Region) 48 41 5 4 1 0 0 89 6 464

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 53 31 8 6 2 0 0 84 8 48
2020 Quebec (excluding National Capital Region) 45 39 7 7 2 1 0 85 8 462

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 47 40 8 0 2 0 2 89 3 47
2020 Quebec (excluding National Capital Region) 42 40 11 4 1 1 2 84 5 464

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 60 31 4 2 0 0 2 93 2 48
2020 Quebec (excluding National Capital Region) 52 35 8 2 1 1 2 89 3 462

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 85 6 5 0 0 2 2 95 0 48
2020 Quebec (excluding National Capital Region) 77 19 2 0 0 2 0 98 0 459

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 77 23 0 0 0 0 0 100 0 47
2020 Quebec (excluding National Capital Region) 53 36 7 3 0 2 0 90 3 462

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 70 21 2 0 4 0 2 94 4 48
2020 Quebec (excluding National Capital Region) 53 32 8 5 2 0 0 85 7 462

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 71 22 0 7 0 0 0 93 7 47
2020 Quebec (excluding National Capital Region) 60 30 6 2 1 1 0 91 3 464

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 100 0 18
2020 Quebec (excluding National Capital Region) 98 2 166

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 28 55 12 5 0 0 0 83 5 18
2020 Quebec (excluding National Capital Region) 11 34 28 20 6 0 1 45 26 163

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 64 32 4 0 0 0 0 96 0 48
2020 Quebec (excluding National Capital Region) 47 43 6 3 1 1 0 91 4 464
2019 National Capital Region 53 27 18 0 2 0 0 80 2 47
2019 Quebec (excluding National Capital Region) 33 47 14 3 1 2 0 82 5 451
2018 National Capital Region 27 52 17 2 2 0 0 79 4 44
2018 Quebec (excluding National Capital Region) 32 48 12 5 1 3 0 82 6 433
2017 Quebec (excluding National Capital Region) 29 47 15 5 1 2 1 79 6 410

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 52 28 12 4 4 0 0 80 8 48
2020 Quebec (excluding National Capital Region) 40 35 10 9 6 0 0 75 15 462

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 60 24 12 0 4 0 0 84 4 48
2020 Quebec (excluding National Capital Region) 49 35 8 4 2 2 0 86 6 462

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 32 12 0 0 0 0 88 0 47
2020 Quebec (excluding National Capital Region) 34 42 13 7 3 1 0 76 10 463
2019 National Capital Region 43 37 11 9 0 0 0 80 9 47
2019 Quebec (excluding National Capital Region) 26 41 19 10 3 1 0 68 13 455
2018 National Capital Region 24 36 28 6 4 2 0 61 10 44
2018 Quebec (excluding National Capital Region) 23 42 19 11 3 2 0 66 15 433
2017 Quebec (excluding National Capital Region) 19 40 20 15 5 1 0 59 20 410

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 28 61 6 0 0 5 0 93 0 18
2020 Quebec (excluding National Capital Region) 20 50 19 9 1 1 0 71 10 165
2019 National Capital Region 34 36 9 6 0 0 15 83 7 16
2019 Quebec (excluding National Capital Region) 17 54 14 6 3 1 5 76 10 156

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 39 36 11 11 4 0 0 75 15 48
2020 Quebec (excluding National Capital Region) 43 27 14 8 5 0 2 72 14 464

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 31 2 6 2 0 2 90 8 48
2020 Quebec (excluding National Capital Region) 54 28 10 5 2 0 0 82 7 457
2019 National Capital Region 33 28 22 11 4 0 2 62 15 46
2019 Quebec (excluding National Capital Region) 48 27 11 6 5 0 2 77 12 454
2018 National Capital Region 32 29 23 7 9 0 0 61 16 44
2018 Quebec (excluding National Capital Region) 45 29 13 6 4 1 3 76 10 434
2017 Quebec (excluding National Capital Region) 49 24 12 7 4 1 3 76 11 408

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 14 35 19 15 15 0 2 50 31 47
2020 Quebec (excluding National Capital Region) 11 20 29 22 19 0 0 31 41 465
2019 National Capital Region 27 31 8 21 11 0 2 59 32 46
2019 Quebec (excluding National Capital Region) 15 22 30 20 13 0 1 37 32 455
2018 National Capital Region 18 29 23 6 23 0 0 48 29 44
2018 Quebec (excluding National Capital Region) 10 26 32 18 13 0 1 36 32 433
2017 Quebec (excluding National Capital Region) 10 26 26 22 15 0 2 37 37 409

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 30 35 12 6 15 0 2 66 21 48
2020 Quebec (excluding National Capital Region) 18 25 31 16 10 0 1 43 26 463
2019 National Capital Region 28 41 17 5 6 0 2 70 12 45
2019 Quebec (excluding National Capital Region) 20 30 25 16 8 0 1 51 24 455
2018 National Capital Region 26 38 15 8 14 0 0 64 22 44
2018 Quebec (excluding National Capital Region) 15 28 32 15 8 0 2 44 23 430
2017 Quebec (excluding National Capital Region) 14 25 27 21 10 0 3 40 32 407

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 13 30 25 16 13 0 2 44 30 48
2020 Quebec (excluding National Capital Region) 15 22 26 18 17 1 0 37 36 461
2019 National Capital Region 17 26 24 12 21 0 0 43 33 47
2019 Quebec (excluding National Capital Region) 19 22 24 21 13 0 2 42 34 451
2018 National Capital Region 8 34 15 16 27 0 0 42 43 43
2018 Quebec (excluding National Capital Region) 14 25 29 17 13 1 2 40 31 430
2017 Quebec (excluding National Capital Region) 14 21 28 21 14 0 3 36 36 410

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 33 29 15 12 9 0 2 63 22 48
2020 Quebec (excluding National Capital Region) 31 26 22 11 8 0 2 58 19 461
2019 National Capital Region 44 28 21 6 0 0 2 73 6 46
2019 Quebec (excluding National Capital Region) 39 27 18 8 5 0 3 69 13 453
2018 National Capital Region 27 25 25 13 9 2 0 53 22 44
2018 Quebec (excluding National Capital Region) 34 30 19 9 4 0 4 67 13 433
2017 Quebec (excluding National Capital Region) 30 32 20 9 4 0 6 65 13 410

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 28 23 23 11 13 0 2 53 24 48
2020 Quebec (excluding National Capital Region) 26 29 21 14 9 0 0 55 24 462
2019 National Capital Region 43 13 29 12 2 2 0 57 14 46
2019 Quebec (excluding National Capital Region) 33 29 21 11 6 0 1 62 17 453
2018 National Capital Region 19 41 9 15 14 2 0 61 30 43
2018 Quebec (excluding National Capital Region) 25 33 23 11 7 0 1 59 18 431
2017 Quebec (excluding National Capital Region) 25 32 28 9 5 0 1 58 13 409

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 31 24 11 14 12 0 8 60 28 48
2020 Quebec (excluding National Capital Region) 32 26 17 12 7 0 5 61 21 462

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 39 14 3 0 0 4 82 4 48
2020 Quebec (excluding National Capital Region) 34 34 18 10 4 1 0 68 14 459
2019 National Capital Region 23 39 20 11 2 5 0 66 13 46
2019 Quebec (excluding National Capital Region) 24 36 24 12 4 1 1 60 16 454
2018 National Capital Region 20 29 34 13 2 2 0 50 15 43
2018 Quebec (excluding National Capital Region) 23 35 23 13 4 1 2 59 18 431
2017 Quebec (excluding National Capital Region) 21 30 26 14 6 0 1 53 20 408

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 25 47 16 8 0 0 4 76 8 48
2020 Quebec (excluding National Capital Region) 24 37 22 13 4 0 0 61 17 462
2019 National Capital Region 35 34 17 9 4 2 0 71 12 46
2019 Quebec (excluding National Capital Region) 19 34 30 12 5 0 1 53 17 454
2018 National Capital Region 19 21 34 16 9 0 2 41 25 43
2018 Quebec (excluding National Capital Region) 17 32 30 15 5 0 1 49 20 429
2017 Quebec (excluding National Capital Region) 15 33 23 18 10 0 1 48 29 410

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 35 36 18 7 0 0 4 74 7 47
2020 Quebec (excluding National Capital Region) 29 38 19 10 3 0 0 67 14 462
2019 National Capital Region 31 34 14 13 6 0 2 67 19 47
2019 Quebec (excluding National Capital Region) 24 33 23 11 6 0 1 59 18 453
2018 National Capital Region 19 32 30 2 16 0 0 51 19 43
2018 Quebec (excluding National Capital Region) 23 35 23 12 5 0 1 59 17 428
2017 Quebec (excluding National Capital Region) 20 33 27 11 6 0 2 55 18 410

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 48 26 8 6 2 3 7 82 9 46
2020 Quebec (excluding National Capital Region) 48 27 14 8 4 0 0 75 11 460
2019 National Capital Region 44 39 7 5 3 0 2 85 8 46
2019 Quebec (excluding National Capital Region) 40 29 15 8 6 0 1 69 15 453

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 35 32 18 12 0 0 2 68 13 48
2020 Quebec (excluding National Capital Region) 26 29 24 15 6 0 0 56 21 465

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 38 32 13 13 2 0 2 72 15 48
2020 Quebec (excluding National Capital Region) 25 30 24 13 7 0 0 55 20 465
2019 National Capital Region 50 27 14 4 0 3 2 81 4 45
2019 Quebec (excluding National Capital Region) 32 30 20 11 6 0 1 62 17 452
2018 Quebec (excluding National Capital Region) 26 32 23 12 6 0 1 59 18 427
2017 Quebec (excluding National Capital Region) 26 29 22 12 7 1 3 57 20 410

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 45 31 14 6 2 0 2 78 8 48
2020 Quebec (excluding National Capital Region) 46 28 18 5 2 0 1 74 7 461
2019 National Capital Region 61 21 5 2 9 0 2 83 11 46
2019 Quebec (excluding National Capital Region) 69 20 7 2 1 0 1 90 3 450
2018 National Capital Region 40 38 7 2 13 0 0 78 15 43
2018 Quebec (excluding National Capital Region) 68 21 6 3 1 0 2 90 4 425
2017 Quebec (excluding National Capital Region) 70 20 7 1 1 0 1 91 2 410

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 36 38 17 4 4 0 0 74 9 46
2020 Quebec (excluding National Capital Region) 29 37 22 8 4 0 0 66 12 463

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 75 17 0 0 0 2 5 100 0 48
2020 Quebec (excluding National Capital Region) 71 17 5 1 1 0 6 93 2 462
2019 National Capital Region 80 8 0 0 3 0 9 97 3 46
2019 Quebec (excluding National Capital Region) 82 9 2 0 1 0 6 97 1 452
2018 National Capital Region 73 14 7 0 0 0 5 92 0 43
2018 Quebec (excluding National Capital Region) 80 11 3 2 0 0 4 95 2 430

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 83 6 0 3 2 0 6 94 6 48
2020 Quebec (excluding National Capital Region) 80 8 4 2 3 0 3 91 5 459
2019 National Capital Region 82 12 2 2 0 0 2 96 2 47
2019 Quebec (excluding National Capital Region) 70 12 7 3 4 0 3 85 7 454
2018 National Capital Region 87 6 2 0 2 0 4 96 2 42
2018 Quebec (excluding National Capital Region) 72 12 7 2 4 0 4 87 6 429
2017 Quebec (excluding National Capital Region) 70 13 5 3 4 1 4 87 8 409

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 76 12 4 2 0 0 6 94 2 48
2020 Quebec (excluding National Capital Region) 65 20 9 3 1 0 3 87 4 463
2019 National Capital Region 75 16 4 0 2 0 2 93 2 46
2019 Quebec (excluding National Capital Region) 57 22 13 4 2 0 2 80 6 451
2018 National Capital Region 59 34 6 0 0 0 0 94 0 43
2018 Quebec (excluding National Capital Region) 59 23 10 4 3 0 1 83 7 431
2017 Quebec (excluding National Capital Region) 54 26 11 5 2 0 3 82 7 409

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 72 18 2 2 2 0 4 94 4 47
2020 Quebec (excluding National Capital Region) 72 12 7 3 3 0 3 87 7 461
2019 National Capital Region 63 26 6 0 0 2 2 94 0 46
2019 Quebec (excluding National Capital Region) 66 15 9 4 4 0 2 83 8 451
2018 National Capital Region 50 26 15 7 2 0 0 76 9 44
2018 Quebec (excluding National Capital Region) 66 15 8 6 4 0 2 82 10 428
2017 Quebec (excluding National Capital Region) 61 17 8 6 4 0 3 80 11 411

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 70 10 3 0 0 0 16 96 0 48
2020 Quebec (excluding National Capital Region) 66 10 4 2 1 0 17 92 4 462
2019 National Capital Region 72 6 7 0 0 0 16 92 0 47
2019 Quebec (excluding National Capital Region) 60 11 4 1 1 0 22 91 3 452
2018 National Capital Region 45 19 5 4 0 0 27 89 5 44
2018 Quebec (excluding National Capital Region) 56 12 4 2 1 0 25 91 4 431
2017 Quebec (excluding National Capital Region) 58 11 6 2 0 0 23 89 3 409

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 68 17 7 4 0 0 4 89 4 48
2020 Quebec (excluding National Capital Region) 79 13 3 2 0 0 3 95 2 464
2019 National Capital Region 83 8 5 2 0 0 2 93 2 47
2019 Quebec (excluding National Capital Region) 79 11 3 1 0 0 5 95 2 450
2018 Quebec (excluding National Capital Region) 74 13 4 1 1 0 7 93 2 430
2017 Quebec (excluding National Capital Region) 72 13 5 3 0 0 7 91 3 408

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 85 6 2 0 2 0 4 96 2 48
2020 Quebec (excluding National Capital Region) 75 12 7 2 2 0 2 89 4 464
2019 National Capital Region 80 9 6 0 5 0 0 89 5 47
2019 Quebec (excluding National Capital Region) 79 9 4 3 2 0 3 91 6 453
2018 National Capital Region 71 9 9 3 7 0 0 80 11 44
2018 Quebec (excluding National Capital Region) 75 11 4 2 2 0 6 91 5 432
2017 Quebec (excluding National Capital Region) 73 12 6 4 2 0 4 88 6 411

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 53 25 4 10 2 0 6 82 13 48
2020 Quebec (excluding National Capital Region) 49 29 15 4 2 0 1 79 6 464
2019 National Capital Region 69 18 6 5 0 0 2 89 5 47
2019 Quebec (excluding National Capital Region) 59 21 12 2 2 0 3 83 5 452
2018 National Capital Region 51 31 8 10 0 0 0 82 10 44
2018 Quebec (excluding National Capital Region) 56 26 10 3 2 0 2 84 5 431
2017 Quebec (excluding National Capital Region) 54 25 13 3 1 0 3 82 5 410

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 27 48 23 2 0 0 0 75 2 48
2020 Quebec (excluding National Capital Region) 27 43 23 4 3 0 0 69 7 464

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 6 59 18 9 7 0 0 65 17 48
2020 Quebec (excluding National Capital Region) 10 29 38 17 6 0 0 39 23 465
2019 National Capital Region 17 43 23 14 3 0 0 60 17 47
2019 Quebec (excluding National Capital Region) 14 31 36 15 3 0 0 46 18 455
2018 National Capital Region 14 28 35 12 11 0 0 42 23 44
2018 Quebec (excluding National Capital Region) 10 29 42 15 3 0 0 39 19 433
2017 Quebec (excluding National Capital Region) 10 24 40 19 7 0 0 34 26 411

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 8 11 44 31 7 0 0 37 19 48
2020 Quebec (excluding National Capital Region) 9 22 37 22 10 0 0 32 31 463
2019 National Capital Region 5 10 40 30 15 0 0 45 15 47
2019 Quebec (excluding National Capital Region) 7 20 38 21 15 0 0 36 26 456
2018 National Capital Region 9 16 46 21 8 0 0 28 25 42
2018 Quebec (excluding National Capital Region) 5 18 42 28 7 0 0 35 23 433
2017 Quebec (excluding National Capital Region) 4 20 41 21 13 0 0 34 24 411
Top of page

Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 22 50 28 0 69 31 48
2020 Quebec (excluding National Capital Region) 17 62 19 2 79 21 465

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 69 31 81

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 47 19 9 3 2 10 10 82 7 48
2020 Quebec (excluding National Capital Region) 57 13 6 4 3 1 17 85 8 464
2019 National Capital Region 52 14 14 6 6 0 9 72 12 47
2019 Quebec (excluding National Capital Region) 62 10 8 4 5 1 10 81 10 450
2018 National Capital Region 53 4 13 10 9 0 11 64 21 44
2018 Quebec (excluding National Capital Region) 65 10 5 5 4 1 11 85 9 433

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Quebec (excluding National Capital Region) 29 31 11 19 6 0 4 62 26 80

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Quebec (excluding National Capital Region) 19 18 10 11 17 1 24 48 38 80
Date modified: