2020 Public Service Employee Survey Results by Theme for Canadian Space Agency by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 26 6 4 0 0 0 90 4 26
2020 Non-shift worker 45 41 7 5 1 0 0 87 6 500
2019 Shift worker 68 14 9 9 0 0 0 82 9 23
2019 Non-shift worker 41 39 13 5 2 0 0 80 7 482
2018 Shift worker 46 32 9 0 9 4 0 81 9 21
2018 Non-shift worker 37 45 10 5 2 0 0 82 8 461
2017 Shift worker 42 33 18 4 3 0 0 75 7 27
2017 Non-shift worker 40 44 9 6 2 0 0 83 8 434
2014 Shift worker 35 46 10 4 4 0 0 82 8 25
2014 Non-shift worker 35 40 13 9 3 0 0 75 12 425

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 30 16 0 0 0 0 84 0 26
2020 Non-shift worker 43 34 14 6 2 0 0 77 9 499
2019 Shift worker 40 46 14 0 0 0 0 86 0 23
2019 Non-shift worker 35 37 16 8 4 0 0 71 12 478
2018 Shift worker 46 18 33 0 4 0 0 63 4 21
2018 Non-shift worker 31 43 15 8 3 0 0 73 11 459
2017 Shift worker 33 28 10 21 7 0 0 61 29 27
2017 Non-shift worker 32 38 14 9 5 1 0 71 15 433

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 30 3 0 0 0 0 97 0 26
2020 Non-shift worker 58 33 6 2 0 0 0 92 2 496
2019 Shift worker 73 23 3 0 0 0 0 97 0 23
2019 Non-shift worker 56 34 8 2 0 0 0 90 2 482
2018 Shift worker 55 26 14 5 0 0 0 81 5 21
2018 Non-shift worker 51 40 6 2 1 0 0 91 3 458
2017 Shift worker 57 32 11 0 0 0 0 89 0 27
2017 Non-shift worker 51 38 9 2 1 0 0 89 3 434
2014 Shift worker 50 34 8 0 4 0 4 88 4 25
2014 Non-shift worker 59 30 8 2 1 0 0 88 3 425

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 26 7 3 0 0 0 90 3 26
2020 Non-shift worker 52 38 6 3 0 0 0 90 3 502
2019 Shift worker 68 19 13 0 0 0 0 87 0 23
2019 Non-shift worker 46 42 8 3 1 0 0 88 4 480
2018 Shift worker 46 36 9 9 0 0 0 82 9 21
2018 Non-shift worker 46 41 9 4 1 0 0 86 5 459
2017 Shift worker 45 41 7 4 3 0 0 86 7 27
2017 Non-shift worker 45 40 10 3 2 0 0 85 5 434
2014 Shift worker 35 50 8 3 4 0 0 85 7 25
2014 Non-shift worker 46 35 12 5 2 0 0 82 6 425

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 23 7 3 0 0 0 90 3 26
2020 Non-shift worker 54 30 10 4 1 0 0 85 5 500
2019 Shift worker 71 23 7 0 0 0 0 93 0 23
2019 Non-shift worker 47 31 15 5 2 0 0 78 7 481
2018 Shift worker 55 32 5 0 8 0 0 87 8 21
2018 Non-shift worker 38 37 16 7 1 0 0 75 8 457
2017 Shift worker 34 23 29 7 7 0 0 57 15 27
2017 Non-shift worker 40 33 17 6 4 0 0 74 10 433
2014 Shift worker 31 43 14 0 12 0 0 74 12 25
2014 Non-shift worker 38 38 15 7 3 0 0 75 10 425

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 23 4 6 0 0 0 90 6 26
2020 Non-shift worker 50 36 8 4 2 0 0 86 6 498
2019 Shift worker 65 31 0 3 0 0 0 97 3 23
2019 Non-shift worker 43 35 14 6 2 0 0 78 9 481
2018 Shift worker 60 17 15 4 5 0 0 77 8 21
2018 Non-shift worker 37 40 15 6 3 0 0 76 9 458
2017 Shift worker 38 23 18 7 11 3 0 63 19 27
2017 Non-shift worker 36 38 16 7 3 0 0 74 10 434
2014 Shift worker 27 43 15 7 8 0 0 70 15 25
2014 Non-shift worker 34 41 14 8 3 0 0 76 11 425

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 24 9 0 0 0 0 91 0 26
2020 Non-shift worker 53 23 15 5 2 2 0 78 7 501
2019 Shift worker 60 28 9 3 0 0 0 88 3 23
2019 Non-shift worker 44 28 14 8 2 3 0 74 11 482
2018 Shift worker 51 22 18 0 10 0 0 72 10 21
2018 Non-shift worker 42 25 19 8 4 2 0 68 12 460
2017 Shift worker 38 22 7 11 22 0 0 60 32 27
2017 Non-shift worker 41 27 18 6 4 2 2 71 11 434
2014 Shift worker 35 24 11 15 11 4 0 61 27 25
2014 Non-shift worker 41 29 14 9 3 4 0 73 12 425
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 21 10 0 0 10 6 88 0 26
2020 Non-shift worker 56 30 8 3 1 0 2 88 4 502
2019 Shift worker 39 28 11 0 5 3 14 81 6 23
2019 Non-shift worker 55 27 10 3 2 1 2 85 5 482

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 38 6 4 0 0 0 91 4 26
2020 Non-shift worker 55 27 10 4 1 1 1 84 6 502
2019 Shift worker 49 42 9 0 0 0 0 91 0 23
2019 Non-shift worker 48 32 10 7 2 0 0 81 9 480
2018 Shift worker 47 40 5 4 4 0 0 88 8 21
2018 Non-shift worker 47 34 12 5 1 0 1 82 6 456
2017 Shift worker 26 49 21 3 0 0 0 75 3 27
2017 Non-shift worker 46 39 7 4 2 1 1 87 6 434
2014 Shift worker 15 46 28 8 0 3 0 64 8 25
2014 Non-shift worker 42 39 9 6 4 0 0 81 9 424

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 68 17 6 10 0 0 0 85 10 26
2020 Non-shift worker 61 26 7 4 2 0 0 87 6 501
2019 Shift worker 61 31 7 0 0 0 0 93 0 23
2019 Non-shift worker 56 29 8 3 2 0 0 86 6 479
2018 Shift worker 55 28 9 0 8 0 0 83 8 21
2018 Non-shift worker 52 29 11 4 2 1 0 82 7 458
2017 Shift worker 53 29 7 7 3 0 0 82 11 27
2017 Non-shift worker 52 30 10 4 3 0 1 83 8 434
2014 Shift worker 32 34 27 7 0 0 0 66 7 25
2014 Non-shift worker 47 33 11 6 3 0 0 81 8 425

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 25 6 3 0 3 0 90 4 26
2020 Non-shift worker 36 40 12 4 2 6 0 81 7 502
2019 Shift worker 46 44 3 3 0 4 0 93 4 23
2019 Non-shift worker 27 35 21 8 4 7 0 66 12 480
2018 Shift worker 38 44 4 13 0 0 0 83 13 21
2018 Non-shift worker 26 34 20 11 3 5 0 63 15 463
2017 Shift worker 22 39 14 11 10 4 0 63 23 27
2017 Non-shift worker 24 34 19 10 5 7 0 63 16 434
2014 Shift worker 11 50 16 8 4 8 4 69 13 25
2014 Non-shift worker 25 40 18 7 4 6 0 69 12 425

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 27 7 6 0 0 0 86 6 26
2020 Non-shift worker 34 40 15 7 3 2 0 75 10 499
2019 Shift worker 47 41 9 3 0 0 0 88 3 23
2019 Non-shift worker 25 35 20 14 4 2 0 62 18 479
2018 Shift worker 38 38 17 8 0 0 0 75 8 21
2018 Non-shift worker 22 33 23 15 6 1 0 55 22 461
2017 Shift worker 18 19 34 11 18 0 0 37 29 27
2017 Non-shift worker 19 33 23 14 7 4 0 54 22 434
2014 Shift worker 7 58 11 12 4 4 4 71 17 25
2014 Non-shift worker 19 40 22 12 4 3 0 61 17 425

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 35 7 10 0 3 0 83 10 26
2020 Non-shift worker 23 40 19 11 3 5 0 66 14 502
2019 Shift worker 28 51 0 9 0 13 0 90 10 23
2019 Non-shift worker 18 33 21 15 7 6 0 54 24 480
2018 Shift worker 33 23 19 17 0 8 0 61 19 21
2018 Non-shift worker 16 31 25 16 7 5 0 49 25 456
2017 Shift worker 15 19 34 12 14 7 0 36 28 27
2017 Non-shift worker 10 31 29 15 8 6 1 44 25 434
2014 Shift worker 0 54 15 12 4 11 4 64 18 25
2014 Non-shift worker 13 34 27 15 5 6 0 50 21 425

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 47 7 9 0 0 0 84 9 26
2020 Non-shift worker 23 41 19 11 4 2 0 66 15 500
2019 Shift worker 35 57 0 5 3 0 0 91 9 23
2019 Non-shift worker 17 36 24 16 5 3 0 54 22 480
2018 Shift worker 38 32 22 8 0 0 0 70 8 21
2018 Non-shift worker 16 36 25 16 4 3 0 54 20 463
2017 Shift worker 15 35 21 22 7 0 0 50 29 27
2017 Non-shift worker 16 43 18 12 7 4 0 61 20 433
2014 Shift worker 12 30 40 7 4 4 4 45 12 25
2014 Non-shift worker 17 39 23 14 5 2 0 57 19 425
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 42 9 13 0 0 0 78 13 26
2020 Non-shift worker 42 34 14 8 2 0 0 76 10 501
2019 Shift worker 49 34 10 7 0 0 0 83 7 23
2019 Non-shift worker 31 38 16 10 4 0 0 70 15 482
2018 Shift worker 41 23 24 9 4 0 0 64 12 21
2018 Non-shift worker 25 42 16 10 6 1 0 68 16 458
2017 Shift worker 30 33 3 23 10 0 0 63 33 27
2017 Non-shift worker 26 42 13 13 6 0 0 68 18 434
2014 Shift worker 16 38 12 26 8 0 0 54 34 25
2014 Non-shift worker 22 41 17 14 5 0 0 63 20 425

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 35 13 9 0 0 0 78 9 26
2020 Non-shift worker 33 49 10 6 1 0 0 83 7 494
2019 Shift worker 36 35 7 21 0 0 0 72 21 23
2019 Non-shift worker 25 48 14 10 3 0 0 73 13 482
2018 Shift worker 45 33 14 4 4 0 0 78 8 21
2018 Non-shift worker 26 45 17 9 3 0 0 71 11 462
2017 Shift worker 26 42 7 15 7 0 3 70 23 27
2017 Non-shift worker 28 44 15 9 4 0 0 72 13 434

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 34 4 9 0 6 4 86 10 26
2020 Non-shift worker 52 30 9 5 3 0 0 83 8 500
2019 Shift worker 55 33 4 9 0 0 0 87 9 23
2019 Non-shift worker 45 33 11 7 3 1 1 79 10 482
2018 Shift worker 37 34 18 4 4 0 5 74 8 21
2018 Non-shift worker 42 37 11 7 2 0 1 79 9 458
2017 Shift worker 26 49 7 7 7 4 0 78 15 27
2017 Non-shift worker 41 39 12 5 2 1 0 80 8 433
2014 Shift worker 16 50 23 3 4 4 0 68 8 25
2014 Non-shift worker 37 41 10 8 3 1 0 79 11 425

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 37 0 0 4 0 0 96 4 26
2020 Non-shift worker 38 44 10 7 0 0 1 82 7 499
2019 Shift worker 35 35 25 5 0 0 0 70 5 23
2019 Non-shift worker 37 38 12 10 2 0 0 75 13 478
2018 Shift worker 37 41 9 13 0 0 0 78 13 21
2018 Non-shift worker 35 46 10 7 2 0 1 82 8 462
2017 Shift worker 31 34 14 18 4 0 0 64 22 27
2017 Non-shift worker 42 41 9 5 2 0 0 83 8 434
2014 Shift worker 33 43 20 0 4 0 0 77 4 25
2014 Non-shift worker 38 41 11 7 3 0 0 79 10 425

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 16 14 6 0 4 0 79 7 26
2020 Non-shift worker 53 26 13 4 3 1 1 80 7 500

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 20 7 3 3 10 3 85 7 26
2020 Non-shift worker 24 42 16 11 5 3 0 67 16 498
2019 Shift worker 36 42 13 9 0 0 0 79 9 23
2019 Non-shift worker 21 34 20 15 9 2 0 56 24 482
2018 Shift worker 33 35 9 15 8 0 0 68 23 21
2018 Non-shift worker 20 40 20 12 6 2 0 62 18 459
2017 Shift worker 19 19 26 11 25 0 0 38 36 27
2017 Non-shift worker 27 41 14 9 5 2 1 71 15 432
2014 Shift worker 15 39 18 20 8 0 0 54 28 25
2014 Non-shift worker 24 39 17 9 7 2 1 65 17 425

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 14 21 10 13 10 16 41 31 26
2020 Non-shift worker 15 27 16 19 15 2 5 46 37 499
2019 Shift worker 36 19 13 9 3 9 11 69 15 23
2019 Non-shift worker 9 28 17 20 20 2 3 39 43 482
2018 Shift worker 24 35 13 9 15 4 0 61 26 21
2018 Non-shift worker 11 22 21 24 18 3 2 34 44 456
2017 Shift worker 8 26 15 22 29 0 0 34 51 27
2017 Non-shift worker 13 18 17 24 20 2 5 34 48 432
2014 Shift worker 8 11 10 27 43 0 0 20 70 25
2014 Non-shift worker 7 19 17 25 26 2 4 28 54 425

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 20 21 3 0 0 4 75 3 26
2020 Non-shift worker 51 25 13 4 3 0 3 78 8 501
2019 Shift worker 56 13 14 4 3 0 11 76 8 23
2019 Non-shift worker 53 23 13 4 2 1 4 80 7 482

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 10 13 0 0 0 7 86 0 26
2020 Non-shift worker 55 23 11 6 3 0 3 79 9 501
2019 Shift worker 59 11 14 3 0 7 5 80 4 23
2019 Non-shift worker 51 23 13 6 3 1 4 77 9 483

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 96 0 0 0 4 0 0 96 4 26
2020 Non-shift worker 73 10 5 3 3 2 4 88 7 500
2019 Shift worker 89 0 5 0 0 0 5 94 0 23
2019 Non-shift worker 72 9 7 2 3 3 5 87 6 479

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 83 6 4 0 0 0 7 96 0 26
2020 Non-shift worker 77 11 3 0 1 1 8 96 1 498
2019 Shift worker 91 0 0 0 0 0 9 100 0 23
2019 Non-shift worker 82 4 1 0 1 2 10 97 1 478

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 43 14 7 0 0 4 79 7 26
2020 Non-shift worker 44 38 12 5 2 0 0 82 7 501
2019 Shift worker 43 41 11 0 0 5 0 89 0 23
2019 Non-shift worker 33 44 11 9 3 0 0 77 12 481
2018 Shift worker 28 25 25 16 5 0 0 54 22 21
2018 Non-shift worker 32 43 15 7 3 0 0 75 10 458
2017 Shift worker 31 36 22 4 4 0 4 69 7 26
2017 Non-shift worker 31 45 12 8 4 0 0 77 12 434
2014 Shift worker 27 35 15 15 8 0 0 62 23 25
2014 Non-shift worker 25 46 14 9 5 0 0 72 14 425

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 40 10 3 0 0 0 87 3 26
2020 Non-shift worker 45 35 10 8 3 0 0 80 10 500
2019 Shift worker 51 39 7 3 0 0 0 90 3 23
2019 Non-shift worker 35 35 14 10 5 0 0 71 15 482
2018 Shift worker 45 38 8 9 0 0 0 83 9 21
2018 Non-shift worker 34 39 14 9 4 0 0 73 13 457
2017 Shift worker 35 33 18 11 3 0 0 67 14 27
2017 Non-shift worker 38 35 11 11 5 0 0 74 15 434
2014 Shift worker 11 39 28 18 4 0 0 50 22 25
2014 Non-shift worker 32 42 12 9 5 0 0 73 14 425

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 36 3 6 0 0 0 91 6 26
2020 Non-shift worker 37 45 11 5 1 0 1 82 7 497
2019 Shift worker 47 37 13 4 0 0 0 84 4 22
2019 Non-shift worker 30 44 13 9 3 1 0 75 13 474
2018 Shift worker 37 38 22 4 0 0 0 75 4 21
2018 Non-shift worker 30 42 15 10 2 0 0 73 12 458
2017 Shift worker 27 49 14 3 7 0 0 76 10 27
2017 Non-shift worker 34 39 12 10 4 1 0 73 14 433
2014 Shift worker 15 51 22 12 0 0 0 67 12 25
2014 Non-shift worker 31 40 16 9 4 0 0 71 13 425

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 39 7 0 0 4 0 93 0 26
2020 Non-shift worker 25 49 16 6 2 2 0 76 8 500
2019 Shift worker 23 46 19 3 0 9 0 75 4 23
2019 Non-shift worker 19 43 23 10 3 2 0 63 13 483
2018 Shift worker 33 34 24 9 0 0 0 67 9 21
2018 Non-shift worker 18 40 26 9 4 4 0 59 14 460
2017 Shift worker 15 34 32 8 7 4 0 51 15 27
2017 Non-shift worker 18 42 21 9 6 3 1 63 15 433

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 24 9 14 0 10 0 75 15 26
2020 Non-shift worker 46 32 10 7 3 0 2 79 10 499
2019 Shift worker 63 13 10 0 3 5 5 85 4 23
2019 Non-shift worker 45 35 10 7 3 0 1 81 10 482
2018 Shift worker 51 37 0 12 0 0 0 88 12 21
2018 Non-shift worker 42 38 12 5 2 0 1 80 7 460
2017 Shift worker 34 37 14 4 11 0 0 71 15 27
2017 Non-shift worker 45 36 10 6 2 0 1 82 8 434
2014 Shift worker 30 35 19 8 4 0 4 68 13 25
2014 Non-shift worker 36 38 14 6 3 1 1 76 10 425

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 32 7 13 6 0 0 74 19 26
2020 Non-shift worker 27 30 19 15 9 0 0 57 24 500
2019 Shift worker 49 41 3 3 0 0 3 93 3 23
2019 Non-shift worker 28 35 16 14 7 0 0 63 21 482
2018 Shift worker 28 49 5 13 0 5 0 81 14 21
2018 Non-shift worker 28 33 20 12 6 0 0 62 18 460
2017 Shift worker 26 41 11 11 11 0 0 67 22 27
2017 Non-shift worker 29 35 16 13 6 0 0 65 19 433
2014 Shift worker 26 51 15 4 4 0 0 77 8 25
2014 Non-shift worker 26 40 19 10 5 0 0 66 15 425

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 47 53 26
2020 Non-shift worker 48 52 502

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 77 3 9 0 0 8 3 90 0 26
2020 Non-shift worker 66 21 4 2 0 4 4 94 2 502

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 13 45 43 26
2020 Non-shift worker 25 41 33 502
2019 Shift worker 23 47 31 23
2019 Non-shift worker 24 43 32 482
2018 Shift worker 32 54 13 21
2018 Non-shift worker 22 47 31 462
2017 Shift worker 30 41 29 27
2017 Non-shift worker 23 49 29 431
2014 Shift worker 24 47 29 25
2014 Non-shift worker 16 48 36 425

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-shift worker 15 29 33 11 8 4 94
2014 Non-shift worker 19 32 32 14 9999 3 69
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 41 3 0 0 0 0 97 0 26
2020 Non-shift worker 51 39 6 4 0 0 0 90 4 500
2019 Shift worker 47 40 3 9 0 0 0 87 9 23
2019 Non-shift worker 43 42 9 3 2 0 0 85 5 479
2018 Shift worker 46 43 8 4 0 0 0 89 4 21
2018 Non-shift worker 45 42 8 4 1 0 0 87 5 459
2017 Shift worker 26 49 0 14 10 0 0 76 24 27
2017 Non-shift worker 42 39 11 5 3 0 0 81 8 432
2014 Shift worker 19 59 11 11 0 0 0 78 11 25
2014 Non-shift worker 36 42 15 6 1 1 0 78 7 425

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 40 7 3 3 3 0 86 6 26
2020 Non-shift worker 31 51 9 6 2 1 0 83 8 502
2019 Shift worker 50 45 5 0 0 0 0 95 0 23
2019 Non-shift worker 29 46 14 8 3 0 0 75 11 483
2018 Shift worker 38 35 19 8 0 0 0 73 8 21
2018 Non-shift worker 21 42 19 11 6 1 0 63 17 459
2017 Shift worker 23 37 11 19 10 0 0 59 29 27
2017 Non-shift worker 22 43 15 12 6 1 0 66 18 432
2014 Shift worker 15 54 16 8 4 0 4 72 12 25
2014 Non-shift worker 25 44 17 9 3 1 1 70 13 425

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 17 34 16 10 4 0 27 38 26
2020 Non-shift worker 6 22 41 24 6 1 1 30 28 501
2019 Shift worker 5 17 40 23 10 0 4 34 24 23
2019 Non-shift worker 6 28 39 18 6 1 2 25 35 481
2018 Shift worker 15 28 33 9 0 8 8 10 50 21
2018 Non-shift worker 9 30 39 15 5 1 2 20 40 461
2017 Shift worker 11 22 38 19 7 0 4 27 34 27
2017 Non-shift worker 11 26 41 15 5 0 2 20 38 430
2014 Shift worker 14 23 43 16 4 0 0 20 37 25
2014 Non-shift worker 12 34 34 14 5 0 1 19 47 424

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 9 24 17 36 14 0 62 11 26
2020 Non-shift worker 3 13 27 37 17 3 1 56 16 498
2019 Shift worker 0 19 21 15 31 13 0 54 22 23
2019 Non-shift worker 3 16 32 28 16 2 2 46 20 479
2018 Shift worker 0 15 15 34 19 4 13 64 19 20
2018 Non-shift worker 6 17 35 25 11 3 3 38 25 459
2017 Shift worker 7 14 34 24 16 0 4 42 23 26
2017 Non-shift worker 8 19 34 21 12 3 3 35 28 430
2014 Shift worker 23 4 35 35 4 0 0 38 27 25
2014 Non-shift worker 15 25 32 15 7 2 4 23 43 424

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 3 27 44 6 6 4 56 14 26
2020 Non-shift worker 20 29 29 11 7 2 1 19 51 499
2019 Shift worker 9 31 29 14 17 0 0 31 40 23
2019 Non-shift worker 25 29 27 10 5 1 3 16 56 482
2018 Shift worker 18 23 26 19 5 4 5 26 45 21
2018 Non-shift worker 23 33 26 11 2 2 3 14 59 460
2017 Shift worker 15 29 22 20 7 4 4 29 47 27
2017 Non-shift worker 24 33 26 8 5 1 3 14 60 433
2014 Shift worker 19 23 31 15 8 4 0 24 44 25
2014 Non-shift worker 33 28 24 9 3 0 2 12 63 425

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 15 24 27 30 0 4 59 16 26
2020 Non-shift worker 6 24 35 21 12 0 1 34 31 497
2019 Shift worker 5 9 19 25 39 0 3 65 14 23
2019 Non-shift worker 6 24 38 23 8 1 1 31 30 478
2018 Shift worker 9 10 27 50 5 0 0 54 19 21
2018 Non-shift worker 9 27 33 23 5 1 2 29 36 457
2017 Shift worker 11 7 38 27 18 0 0 45 17 27
2017 Non-shift worker 9 24 33 20 11 0 3 32 34 432
2014 Shift worker 0 14 26 55 4 0 0 59 14 25
2014 Non-shift worker 9 25 39 17 6 1 2 24 35 424

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 13 13 38 30 0 0 68 20 26
2020 Non-shift worker 15 26 27 18 10 2 2 29 43 499
2019 Shift worker 14 14 9 21 37 5 0 61 30 23
2019 Non-shift worker 15 28 29 18 7 2 2 26 44 481
2018 Shift worker 15 17 24 26 9 9 0 39 35 21
2018 Non-shift worker 17 30 28 15 6 2 3 22 49 459
2017 Shift worker 17 19 27 18 14 0 4 34 38 27
2017 Non-shift worker 15 31 25 15 9 1 4 25 49 431
2014 Shift worker 4 34 47 11 0 0 3 12 39 25
2014 Non-shift worker 21 34 25 10 5 1 4 16 58 424

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 16 17 13 49 4 0 65 17 26
2020 Non-shift worker 5 16 30 26 16 4 3 45 22 498
2019 Shift worker 0 18 24 28 18 5 7 52 20 22
2019 Non-shift worker 7 14 30 28 17 1 3 47 22 480
2018 Shift worker 9 14 37 23 13 4 0 37 24 21
2018 Non-shift worker 8 12 31 29 11 4 5 44 22 454
2017 Shift worker 7 22 26 20 18 4 3 40 31 27
2017 Non-shift worker 5 14 26 27 19 2 7 50 21 432
2014 Shift worker 0 15 26 24 31 4 0 57 16 25
2014 Non-shift worker 5 12 27 30 17 2 7 52 19 424

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 16 30 24 27 3 0 52 17 26
2020 Non-shift worker 13 24 35 16 8 3 1 25 39 499
2019 Shift worker 7 21 25 20 28 0 0 48 27 23
2019 Non-shift worker 14 23 39 14 6 1 3 21 38 481
2018 Shift worker 5 44 9 29 5 7 0 37 53 21
2018 Non-shift worker 13 29 34 14 4 3 2 19 45 461
2017 Shift worker 11 22 25 24 18 0 0 42 33 27
2017 Non-shift worker 15 25 39 12 6 1 3 18 41 433
2014 Shift worker 8 27 38 20 0 0 7 21 38 25
2014 Non-shift worker 16 27 36 11 6 1 3 18 45 424

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 0 50 27 23 0 0 50 0 26
2020 Non-shift worker 2 13 34 36 13 1 1 50 15 501
2019 Shift worker 0 3 36 23 33 0 5 59 4 23
2019 Non-shift worker 3 14 33 30 17 1 2 48 18 482

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 21 23 7 0 0 3 69 7 26
2020 Non-shift worker 19 45 21 10 4 2 0 64 15 499
2019 Shift worker 42 34 9 12 0 4 0 78 12 23
2019 Non-shift worker 15 37 25 17 3 3 0 53 21 480

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 30 13 3 0 0 0 83 3 26
2020 Non-shift worker 55 32 6 3 3 2 0 88 6 499
2019 Shift worker 73 15 9 3 0 0 0 88 3 23
2019 Non-shift worker 50 32 8 6 3 1 0 83 9 481
2018 Shift worker 52 39 0 9 0 0 0 91 9 21
2018 Non-shift worker 46 35 9 6 3 1 0 82 9 459
2017 Shift worker 22 46 18 10 3 0 0 69 14 27
2017 Non-shift worker 48 35 8 4 3 1 1 84 7 434
2014 Shift worker 31 42 11 4 12 0 0 74 16 25
2014 Non-shift worker 48 32 9 7 3 1 0 80 11 425

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 40 0 0 0 0 0 100 0 26
2020 Non-shift worker 63 26 5 3 1 0 0 90 5 495
2019 Shift worker 68 23 3 5 0 0 0 91 5 23
2019 Non-shift worker 53 37 5 3 2 0 0 90 5 483
2018 Shift worker 45 37 10 8 0 0 0 83 8 21
2018 Non-shift worker 50 38 7 4 1 0 0 88 5 460
2017 Shift worker 33 39 11 14 3 0 0 72 18 27
2017 Non-shift worker 51 37 7 4 1 0 0 88 4 434
2014 Shift worker 42 42 8 8 0 0 0 84 8 25
2014 Non-shift worker 47 40 8 3 1 0 0 87 4 425

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 26 7 0 0 7 0 93 0 26
2020 Non-shift worker 50 37 8 3 1 1 0 88 4 497
2019 Shift worker 56 25 16 0 0 3 0 83 0 23
2019 Non-shift worker 45 39 10 3 2 0 0 84 6 481
2018 Shift worker 41 42 13 0 4 0 0 84 4 21
2018 Non-shift worker 42 42 10 4 1 1 0 85 5 460

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 26 3 4 0 0 0 93 4 26
2020 Non-shift worker 39 43 11 5 2 1 0 82 6 497
2019 Shift worker 57 36 4 4 0 0 0 92 4 21
2019 Non-shift worker 37 43 12 6 2 0 0 80 7 482
2018 Shift worker 51 40 0 0 0 9 0 100 0 21
2018 Non-shift worker 40 44 9 3 2 1 0 85 6 460
2017 Shift worker 38 38 18 0 7 0 0 75 7 27
2017 Non-shift worker 41 41 12 3 2 1 0 83 5 434
2014 Shift worker 43 45 8 0 4 0 0 88 4 25
2014 Non-shift worker 42 40 10 4 2 2 0 84 6 425

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 27 3 4 0 0 0 93 4 26
2020 Non-shift worker 42 41 8 4 2 4 0 86 6 499
2019 Shift worker 56 35 3 0 0 0 5 96 0 23
2019 Non-shift worker 47 39 8 3 1 1 0 87 5 480
2018 Shift worker 61 25 5 0 0 9 0 95 0 21
2018 Non-shift worker 42 43 11 2 2 1 0 86 4 458
2017 Shift worker 41 38 18 0 3 0 0 79 3 27
2017 Non-shift worker 42 43 8 3 1 3 0 87 4 433
2014 Shift worker 54 30 16 0 0 0 0 84 0 25
2014 Non-shift worker 43 38 13 3 1 3 0 83 4 425

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 26 4 0 0 0 0 96 0 26
2020 Non-shift worker 60 31 5 2 2 0 0 91 3 501
2019 Shift worker 69 28 0 3 0 0 0 97 3 23
2019 Non-shift worker 54 33 9 3 1 0 0 87 4 483
2018 Shift worker 70 22 0 8 0 0 0 92 8 21
2018 Non-shift worker 47 43 6 2 1 0 0 91 3 459
2017 Shift worker 41 35 17 0 7 0 0 76 7 27
2017 Non-shift worker 49 39 7 3 2 0 0 88 5 434
2014 Shift worker 47 33 16 0 4 0 0 80 4 25
2014 Non-shift worker 50 37 7 3 2 0 0 88 5 423

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 20 0 0 4 6 0 96 4 26
2020 Non-shift worker 55 24 8 3 2 4 3 85 6 502

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 34 3 0 4 7 0 93 4 26
2020 Non-shift worker 36 35 13 5 2 8 0 78 8 501

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 33 9 0 0 4 3 90 0 26
2020 Non-shift worker 45 35 7 4 3 3 3 85 8 501

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 27 24 0 4 3 3 71 4 26
2020 Non-shift worker 28 33 15 6 4 8 6 71 12 502
2019 Shift worker 38 27 17 0 0 7 10 79 0 23
2019 Non-shift worker 30 34 14 7 5 6 4 72 13 483
2018 Shift worker 14 41 27 13 0 0 5 58 14 21
2018 Non-shift worker 25 40 14 10 3 6 3 71 14 458
2017 Shift worker 19 23 25 11 11 7 3 47 25 27
2017 Non-shift worker 27 37 12 7 6 5 6 72 15 434
2014 Shift worker 20 22 23 11 16 0 8 46 29 25
2014 Non-shift worker 29 33 16 8 6 4 4 68 15 425

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 25 7 3 10 0 0 81 13 26
2020 Non-shift worker 32 40 13 9 4 2 2 74 13 499
2019 Shift worker 28 28 19 3 4 9 9 68 8 23
2019 Non-shift worker 27 43 13 8 4 2 2 73 13 482
2018 Shift worker 23 49 10 8 5 5 0 76 13 21
2018 Non-shift worker 30 42 14 9 3 2 1 74 12 461
2017 Shift worker 37 34 10 14 3 0 0 72 18 27
2017 Non-shift worker 33 42 13 7 2 2 0 77 9 433
2014 Shift worker 34 39 22 0 4 0 0 74 4 25
2014 Non-shift worker 39 44 9 5 2 1 0 84 7 425

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 27 6 0 0 7 0 93 0 26
2020 Non-shift worker 34 44 14 5 2 1 0 79 7 499
2019 Shift worker 56 29 10 0 0 5 0 89 0 23
2019 Non-shift worker 32 38 20 6 2 2 0 71 8 481
2018 Shift worker 41 50 0 8 0 0 0 92 8 21
2018 Non-shift worker 28 44 20 5 2 1 0 72 8 458

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 21 16 3 4 16 3 72 8 26
2020 Non-shift worker 21 27 19 13 7 10 3 55 24 499
2019 Shift worker 33 18 4 12 3 15 14 72 22 23
2019 Non-shift worker 18 26 20 12 11 9 3 50 27 483
2018 Shift worker 27 27 15 9 13 9 0 60 24 21
2018 Non-shift worker 14 25 24 14 9 11 3 46 27 461
2017 Shift worker 19 33 7 15 11 7 7 61 31 27
2017 Non-shift worker 16 23 19 16 11 11 4 46 32 432
2014 Shift worker 12 16 34 12 12 11 3 33 27 25
2014 Non-shift worker 16 28 18 16 11 9 2 49 30 425

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 23 10 16 0 0 0 74 16 26
2020 Non-shift worker 40 45 7 8 0 0 0 85 8 500

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 44 7 4 0 0 0 89 4 26
2020 Non-shift worker 29 41 13 13 3 0 1 70 16 499
2019 Shift worker 71 29 0 0 0 0 0 100 0 23
2019 Non-shift worker 52 39 4 4 2 0 0 91 5 480
2017 Shift worker 42 37 14 0 7 0 0 78 7 27
2017 Non-shift worker 52 33 7 6 2 0 0 85 8 433
2014 Shift worker 66 27 0 7 0 0 0 93 7 25
2014 Non-shift worker 51 36 5 5 3 0 0 87 8 425

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 21 3 13 0 0 0 84 13 26
2020 Non-shift worker 43 39 11 5 1 0 0 83 6 498
2019 Shift worker 75 13 12 0 0 0 0 88 0 23
2019 Non-shift worker 56 35 5 3 1 0 0 92 4 477
2017 Shift worker 57 36 0 3 3 0 0 93 7 27
2017 Non-shift worker 61 33 4 1 1 0 0 95 2 433
2014 Shift worker 62 27 0 11 0 0 0 89 11 25
2014 Non-shift worker 53 37 6 3 0 0 0 90 4 423

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 86 7 0 3 0 0 4 97 3 25
2020 Non-shift worker 69 24 4 2 0 1 0 94 2 500
2017 Shift worker 45 36 11 4 0 4 0 84 4 27
2017 Non-shift worker 59 30 5 3 0 0 2 91 4 433
2014 Shift worker 54 38 4 4 0 0 0 92 4 25
2014 Non-shift worker 58 30 6 5 0 0 1 89 5 424

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 20 3 0 0 7 0 97 0 26
2020 Non-shift worker 65 27 5 2 0 1 0 93 2 501
2019 Shift worker 69 20 5 0 0 5 0 94 0 23
2019 Non-shift worker 65 24 7 1 1 3 0 91 2 482

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 22 78 21
2018 Non-shift worker 11 89 462

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 13 23 3 0 27 6 60 5 26
2020 Non-shift worker 18 16 15 6 4 34 7 57 18 501
2019 Shift worker 23 15 15 0 0 35 13 71 0 23
2019 Non-shift worker 14 16 16 9 4 31 10 51 22 482
2018 Shift worker 5 27 9 5 0 49 5 70 11 21
2018 Non-shift worker 15 16 20 5 5 34 4 50 17 459
2017 Shift worker 7 19 22 3 14 30 3 40 27 27
2017 Non-shift worker 14 16 12 7 4 36 10 57 21 433
2014 Shift worker 4 19 21 0 8 36 12 44 15 24
2014 Non-shift worker 16 18 16 9 4 30 5 54 21 425

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 19 3 3 0 26 0 91 5 26
2020 Non-shift worker 37 33 13 5 3 8 1 77 9 501
2019 Shift worker 36 35 16 0 0 13 0 82 0 22
2019 Non-shift worker 32 36 17 5 2 7 1 74 8 483
2018 Shift worker 32 24 9 9 0 26 0 76 12 21
2018 Non-shift worker 30 37 16 7 2 7 1 74 10 459
2017 Shift worker 23 30 18 7 11 11 0 60 20 27
2017 Non-shift worker 29 40 14 5 2 9 1 76 8 433
2014 Shift worker 28 35 13 0 4 20 0 79 5 24
2014 Non-shift worker 34 41 12 5 3 5 0 78 8 425

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 21
2018 Non-shift worker 5 95 463

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 28 72 21

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 67 33 21

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 21

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 21

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 21

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 64 36 21

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 45 55 21

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 28 72 21

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 28 72 21

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 21

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 21

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 21

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 21

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 27 73 21

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 24 76 21

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 54 46 21

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 19

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 19

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 19

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 26 74 19

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 30 70 19

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 19

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 55 45 19

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 19

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 7 13 0 4 37 6 71 7 26
2020 Non-shift worker 21 18 14 3 3 36 6 66 10 499
2019 Shift worker 17 25 15 0 3 30 9 69 6 23
2019 Non-shift worker 16 16 16 4 3 36 9 59 11 481
2018 Shift worker 18 5 13 5 0 54 5 56 11 21
2018 Non-shift worker 17 17 17 2 2 41 4 61 8 463
2017 Shift worker 7 20 37 3 0 29 3 40 5 27
2017 Non-shift worker 16 14 15 2 2 42 8 60 9 433
2014 Shift worker 12 12 12 0 4 40 20 59 10 24
2014 Non-shift worker 15 16 15 2 2 43 6 63 8 425

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 19 6 4 0 26 0 86 5 26
2020 Non-shift worker 39 34 12 3 2 8 1 81 6 499
2019 Shift worker 37 36 21 0 3 3 0 75 4 23
2019 Non-shift worker 34 36 12 3 2 11 1 80 6 482
2018 Shift worker 43 30 9 5 0 13 0 84 5 21
2018 Non-shift worker 31 36 17 3 2 10 1 75 6 461
2017 Shift worker 23 41 22 0 0 14 0 75 0 27
2017 Non-shift worker 35 36 12 2 2 12 1 81 5 433
2014 Shift worker 20 16 16 0 4 36 8 64 7 24
2014 Non-shift worker 31 36 14 3 1 14 1 79 5 425

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 4 96 26
2020 Non-shift worker 5 95 501

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 8 92 26
2020 Non-shift worker 8 92 502
2019 Shift worker 0 100 23
2019 Non-shift worker 10 90 481
2017 Non-shift worker 10 90 433
2014 Non-shift worker 9 91 424

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 80 20 49
2017 Non-shift worker 81 19 47
2014 Non-shift worker 85 15 39

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2019 Non-shift worker 73 19 3 3 0 2 0 94 3 38
2017 Non-shift worker 68 18 6 8 0 0 0 86 8 38
2014 Non-shift worker 67 18 9 6 0 0 0 85 6 33

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 41 4 3 0 3 6 93 3 26
2020 Non-shift worker 48 35 8 4 1 1 4 87 5 499
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 40 13 0 0 3 0 87 0 26
2020 Non-shift worker 37 41 11 5 2 3 0 80 8 499

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 32 4 11 0 0 0 86 11 26
2020 Non-shift worker 49 39 6 4 1 0 0 89 6 501

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 28 7 3 4 0 0 86 7 26
2020 Non-shift worker 46 38 6 7 1 1 0 85 8 499

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 33 3 9 4 0 0 84 13 26
2020 Non-shift worker 41 40 12 3 1 1 2 84 4 500

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 37 7 4 0 0 6 89 4 26
2020 Non-shift worker 54 34 7 2 1 1 1 90 3 499

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 83 13 3 0 0 0 0 97 0 26
2020 Non-shift worker 78 18 2 0 0 2 0 97 0 497

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 27 10 0 0 16 0 88 0 26
2020 Non-shift worker 55 35 7 3 0 1 0 91 3 498

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 27 20 3 0 0 0 77 3 26
2020 Non-shift worker 55 31 7 5 2 0 0 86 7 499

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 30 3 4 0 0 0 93 4 26
2020 Non-shift worker 61 28 6 2 1 1 0 91 3 499

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 49 0 0 0 3 0 100 0 26
2020 Non-shift worker 48 42 6 2 1 1 0 91 3 501
2019 Shift worker 36 31 29 0 3 0 0 67 3 23
2019 Non-shift worker 35 45 13 3 1 2 0 83 4 479
2018 Shift worker 15 31 22 14 5 13 0 54 21 21
2018 Non-shift worker 32 48 12 4 1 2 0 83 5 461
2017 Shift worker 11 50 21 11 4 4 0 64 15 27
2017 Non-shift worker 30 46 13 6 1 3 1 79 7 433

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 31 19 13 0 0 0 68 13 26
2020 Non-shift worker 42 33 10 8 6 0 0 75 14 499

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 48 6 3 0 3 0 91 3 26
2020 Non-shift worker 51 33 9 3 2 2 0 86 6 499

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 40 3 4 0 3 0 93 4 26
2020 Non-shift worker 37 40 14 7 3 1 0 77 9 499
2019 Shift worker 45 25 23 3 0 3 0 73 3 23
2019 Non-shift worker 27 41 18 10 3 1 0 69 13 482
2018 Shift worker 29 45 9 0 12 5 0 77 13 21
2018 Non-shift worker 23 41 21 11 3 1 0 65 14 461
2017 Shift worker 15 39 22 11 11 3 0 55 22 27
2017 Non-shift worker 20 40 19 15 5 1 0 60 20 433

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 17 20 7 4 0 0 69 11 26
2020 Non-shift worker 44 28 13 8 5 0 1 73 14 501

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 33 7 6 0 0 0 87 6 26
2020 Non-shift worker 54 28 10 5 2 0 1 83 7 494
2019 Shift worker 61 17 7 5 9 0 0 79 14 23
2019 Non-shift worker 46 28 12 6 5 0 2 76 12 480
2018 Shift worker 37 19 13 13 14 4 0 58 29 21
2018 Non-shift worker 44 29 14 6 4 0 2 75 11 462
2017 Shift worker 46 22 18 11 4 0 0 67 15 27
2017 Non-shift worker 47 24 12 7 5 1 3 75 13 431

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 28 36 16 6 0 0 41 22 26
2020 Non-shift worker 13 21 27 21 19 0 0 34 39 501
2019 Shift worker 37 31 7 25 0 0 0 68 25 23
2019 Non-shift worker 15 23 29 19 13 0 1 38 33 481
2018 Shift worker 10 17 38 25 10 0 0 27 34 20
2018 Non-shift worker 11 26 31 16 14 0 1 38 31 462
2017 Shift worker 7 30 33 15 14 0 0 37 29 27
2017 Non-shift worker 12 25 26 21 15 0 2 38 36 432

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 30 19 13 3 0 0 64 16 26
2020 Non-shift worker 21 25 28 15 10 0 1 46 25 500
2019 Shift worker 52 20 14 9 5 0 0 72 14 22
2019 Non-shift worker 20 32 24 16 8 0 1 52 23 481
2018 Shift worker 23 26 29 22 0 0 0 48 22 21
2018 Non-shift worker 16 30 30 14 9 0 1 47 23 458
2017 Shift worker 18 30 27 11 11 0 4 50 22 27
2017 Non-shift worker 17 26 26 20 9 0 2 44 30 430

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 31 36 7 9 0 0 48 16 26
2020 Non-shift worker 16 23 25 18 17 1 1 40 36 498
2019 Shift worker 44 21 17 15 3 0 0 65 19 23
2019 Non-shift worker 17 22 25 20 14 0 2 40 35 478
2018 Shift worker 10 21 40 19 10 0 0 31 29 21
2018 Non-shift worker 14 26 27 17 14 1 2 41 32 457
2017 Shift worker 11 20 32 15 18 0 4 32 35 26
2017 Non-shift worker 15 21 28 21 13 0 3 37 35 434

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 31 3 6 6 0 3 83 13 26
2020 Non-shift worker 33 25 22 10 8 0 2 59 19 498
2019 Shift worker 78 5 13 3 0 0 0 83 3 23
2019 Non-shift worker 37 28 19 8 4 0 3 68 13 479
2018 Shift worker 19 31 36 5 5 0 5 53 10 21
2018 Non-shift worker 34 29 19 10 4 0 4 66 15 460
2017 Shift worker 22 30 29 8 7 0 3 54 16 27
2017 Non-shift worker 30 32 19 8 4 0 6 66 14 433

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 21 23 21 3 0 0 53 24 26
2020 Non-shift worker 27 28 21 14 10 0 1 55 23 499
2019 Shift worker 45 21 19 15 0 0 0 66 15 23
2019 Non-shift worker 33 27 22 11 5 0 1 61 16 479
2018 Shift worker 15 28 31 5 22 0 0 43 26 21
2018 Non-shift worker 25 34 21 12 7 0 1 60 19 458
2017 Shift worker 19 32 26 7 12 0 3 53 20 27
2017 Non-shift worker 27 30 29 10 5 0 0 57 14 432

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 23 9 18 7 0 0 66 25 26
2020 Non-shift worker 33 26 17 12 8 0 5 62 20 499

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 31 9 14 0 0 0 77 14 26
2020 Non-shift worker 36 33 18 9 3 1 1 70 12 496
2019 Shift worker 33 31 16 11 5 0 3 67 17 23
2019 Non-shift worker 23 36 24 11 4 1 1 60 15 480
2018 Shift worker 37 19 23 13 5 4 0 58 18 21
2018 Non-shift worker 22 35 24 13 4 1 1 59 17 458
2017 Shift worker 25 37 27 7 3 0 0 63 11 27
2017 Non-shift worker 23 31 25 14 6 1 1 55 20 431

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 54 3 13 3 0 0 81 16 26
2020 Non-shift worker 26 36 22 13 3 0 0 62 16 499
2019 Shift worker 47 25 16 7 5 0 0 72 12 23
2019 Non-shift worker 19 34 29 11 5 0 1 54 17 480
2018 Shift worker 22 18 33 11 13 0 4 41 25 21
2018 Non-shift worker 17 32 30 15 5 0 1 49 20 456
2017 Shift worker 23 37 15 10 11 0 3 63 22 27
2017 Non-shift worker 15 33 23 17 10 0 1 49 27 433

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 47 6 9 3 0 4 81 13 26
2020 Non-shift worker 30 39 19 10 3 0 0 69 12 498
2019 Shift worker 45 25 0 15 15 0 0 70 30 23
2019 Non-shift worker 25 34 23 11 6 0 1 59 17 480
2018 Shift worker 31 24 28 10 8 0 0 55 17 21
2018 Non-shift worker 22 36 24 11 6 0 1 59 17 455
2017 Shift worker 30 46 11 4 10 0 0 75 14 27
2017 Non-shift worker 21 32 26 12 7 0 2 54 19 433

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 17 3 10 3 0 4 84 13 26
2020 Non-shift worker 49 26 14 7 3 0 0 75 10 495
2019 Shift worker 54 21 11 11 3 0 0 75 14 23
2019 Non-shift worker 39 30 15 8 6 0 1 70 14 479

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 17 20 23 9 0 0 47 32 26
2020 Non-shift worker 27 30 24 14 5 0 0 57 19 502

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 26 27 6 0 0 0 67 6 26
2020 Non-shift worker 26 31 23 13 7 0 0 57 20 502
2019 Shift worker 54 17 12 17 0 0 0 71 17 22
2019 Non-shift worker 33 30 19 10 5 1 1 64 16 478
2018 Shift worker 14 42 36 8 0 0 0 56 8 21
2018 Non-shift worker 27 33 22 11 6 0 1 61 17 453
2017 Shift worker 34 32 15 3 8 0 7 72 12 27
2017 Non-shift worker 26 30 22 12 6 1 3 59 19 433

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 14 16 4 4 0 0 76 8 26
2020 Non-shift worker 44 30 17 5 2 0 1 75 8 498
2019 Shift worker 77 23 0 0 0 0 0 100 0 23
2019 Non-shift worker 68 20 8 2 2 0 1 88 4 476
2018 Shift worker 70 21 0 4 0 5 0 96 4 21
2018 Non-shift worker 65 22 6 3 2 0 2 89 5 452
2017 Shift worker 53 32 11 3 0 0 0 85 3 27
2017 Non-shift worker 68 20 7 2 2 0 1 90 4 433

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 7 26 10 4 0 0 60 14 26
2020 Non-shift worker 27 39 22 7 4 0 0 67 11 498

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 83 3 10 4 0 0 0 86 4 26
2020 Non-shift worker 71 17 4 1 1 0 6 94 1 499
2019 Shift worker 86 14 0 0 0 0 0 100 0 23
2019 Non-shift worker 81 9 2 0 1 0 7 96 1 478
2018 Shift worker 86 14 0 0 0 0 0 100 0 21
2018 Non-shift worker 79 11 4 2 0 0 5 95 2 457

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 89 0 4 0 7 0 0 89 7 25
2020 Non-shift worker 80 8 4 2 3 0 4 91 5 497
2019 Shift worker 82 4 9 5 0 0 0 86 5 23
2019 Non-shift worker 70 13 6 3 4 0 3 86 7 481
2018 Shift worker 68 10 9 4 9 0 0 78 12 21
2018 Non-shift worker 74 11 6 2 3 0 4 89 5 455
2017 Shift worker 63 26 3 0 7 0 0 89 7 27
2017 Non-shift worker 73 11 5 3 3 0 4 88 7 432

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 84 6 10 0 0 0 0 90 0 26
2020 Non-shift worker 66 20 8 3 1 0 3 88 4 500
2019 Shift worker 73 15 13 0 0 0 0 87 0 23
2019 Non-shift worker 58 21 12 4 2 0 2 81 6 477
2018 Shift worker 61 20 14 0 5 0 0 81 5 20
2018 Non-shift worker 59 24 9 4 2 0 1 84 6 459
2017 Shift worker 49 22 18 3 7 0 0 71 11 27
2017 Non-shift worker 56 26 10 5 2 0 3 84 6 432

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 72 15 4 0 10 0 0 86 10 25
2020 Non-shift worker 73 13 6 3 3 0 3 88 6 498
2019 Shift worker 73 17 11 0 0 0 0 89 0 23
2019 Non-shift worker 65 17 8 4 4 0 2 83 8 477
2018 Shift worker 62 10 11 5 13 0 0 71 18 20
2018 Non-shift worker 65 16 9 6 3 0 2 82 9 457
2017 Shift worker 54 31 0 4 11 0 0 86 14 26
2017 Non-shift worker 62 16 8 6 4 0 3 81 10 434

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 10 0 0 0 0 13 100 0 26
2020 Non-shift worker 67 10 4 2 1 0 16 92 3 499
2019 Shift worker 73 9 0 0 0 0 17 100 0 23
2019 Non-shift worker 60 11 5 1 1 0 21 91 3 479
2018 Shift worker 76 0 0 0 0 0 24 100 0 20
2018 Non-shift worker 55 13 4 2 1 0 25 90 4 460
2017 Shift worker 72 7 0 3 0 0 17 96 4 27
2017 Non-shift worker 56 12 6 2 0 0 24 90 2 432

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 87 9 3 0 0 0 0 97 0 26
2020 Non-shift worker 78 13 3 2 0 0 3 95 2 501
2019 Shift worker 91 4 0 0 0 0 5 100 0 23
2019 Non-shift worker 79 11 4 1 0 0 5 94 2 477
2018 Shift worker 72 15 5 0 0 0 9 95 0 20
2018 Non-shift worker 72 14 5 1 1 0 7 93 2 458
2017 Shift worker 67 15 3 4 0 3 7 92 4 27
2017 Non-shift worker 71 13 5 3 0 0 7 91 3 431

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 74 13 4 0 0 0 10 96 0 26
2020 Non-shift worker 77 11 6 1 2 0 2 90 3 501
2019 Shift worker 75 4 0 10 11 0 0 79 21 23
2019 Non-shift worker 79 9 4 2 2 0 3 91 5 481
2018 Shift worker 59 14 18 5 0 0 4 76 5 20
2018 Non-shift worker 75 11 4 2 2 0 5 91 5 461
2017 Shift worker 50 15 7 7 14 0 7 70 23 27
2017 Non-shift worker 73 11 6 3 3 0 4 88 7 434

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 26 7 3 0 0 0 91 3 26
2020 Non-shift worker 48 29 14 4 3 0 2 78 7 501
2019 Shift worker 81 7 3 5 4 0 0 87 9 23
2019 Non-shift worker 59 21 12 2 2 0 3 83 4 479
2018 Shift worker 52 30 4 4 10 0 0 82 13 20
2018 Non-shift worker 56 26 10 4 1 0 2 84 5 460
2017 Shift worker 53 32 4 0 8 0 3 88 8 27
2017 Non-shift worker 53 27 13 3 1 0 2 82 4 433

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 49 20 4 0 0 0 76 4 26
2020 Non-shift worker 26 43 24 4 3 0 0 69 7 501

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 60 26 7 3 0 0 64 10 26
2020 Non-shift worker 11 31 36 16 6 0 0 42 22 502
2019 Shift worker 51 23 16 11 0 0 0 73 11 23
2019 Non-shift worker 13 33 36 15 4 0 0 46 18 482
2018 Shift worker 9 13 61 4 13 0 0 22 17 21
2018 Non-shift worker 11 30 40 15 4 0 0 41 19 461
2017 Shift worker 15 22 29 23 11 0 0 37 34 27
2017 Non-shift worker 9 25 41 18 6 0 0 35 25 434

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 6 42 23 22 0 0 46 13 25
2020 Non-shift worker 9 22 37 23 10 0 0 32 30 501
2019 Shift worker 3 16 16 26 39 0 0 65 19 23
2019 Non-shift worker 7 19 39 22 13 0 0 35 25 483
2018 Shift worker 9 21 37 28 5 0 0 33 30 21
2018 Non-shift worker 6 17 42 28 7 0 0 35 23 459
2017 Shift worker 15 23 11 44 7 0 0 51 38 27
2017 Non-shift worker 4 20 41 20 14 0 1 34 24 434
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 39 24 20 70 30 26
2020 Non-shift worker 17 61 21 2 79 21 502

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 20 7 0 0 7 26 90 0 26
2020 Non-shift worker 56 13 6 4 3 2 16 85 8 501
2019 Shift worker 79 9 0 3 5 0 3 91 9 23
2019 Non-shift worker 60 10 9 5 5 1 11 79 11 480
2018 Shift worker 63 8 14 0 10 0 5 75 10 21
2018 Non-shift worker 64 9 6 5 4 1 11 83 11 461
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