2020 Public Service Employee Survey Results by Theme for Canadian Radio-television and TeleCommunications Commission by Question 106. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 41 33 13 8 3 3 0 76 11 39
2020 IS-04 47 32 21 0 0 0 0 79 0 19
2019 IS 29 45 19 6 0 0 0 74 6 31
2018 IS 21 48 17 10 3 0 0 69 14 29
2017 IS 20 53 14 7 7 0 0 73 14 30
2014 IS 38 43 5 14 0 0 0 81 14 21

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 44 31 18 5 0 3 0 76 5 39
2020 IS-04 53 32 11 5 0 0 0 84 5 19
2019 IS 26 45 13 13 3 0 0 71 16 31
2018 IS 24 52 10 7 7 0 0 76 14 29
2017 IS 37 30 20 0 14 0 0 66 14 30

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 49 36 8 3 3 3 0 87 5 39
2020 IS-04 58 26 11 0 0 5 0 89 0 19
2019 IS 32 48 19 0 0 0 0 81 0 31
2018 IS 41 41 10 7 0 0 0 83 7 29
2017 IS 29 60 3 4 3 0 0 90 7 30
2014 IS 47 43 10 0 0 0 0 90 0 21

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 41 38 13 3 3 3 0 82 5 39
2020 IS-04 47 37 11 0 0 5 0 89 0 19
2019 IS 32 45 19 3 0 0 0 77 3 31
2018 IS 28 38 24 7 3 0 0 66 10 29
2017 IS 30 46 3 7 13 0 0 77 20 30
2014 IS 47 43 10 0 0 0 0 90 0 21

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 72 21 8 0 0 0 0 92 0 39
2020 IS-04 89 5 5 0 0 0 0 95 0 19
2019 IS 45 35 13 3 0 0 3 83 3 31
2018 IS 50 32 11 4 4 0 0 82 7 28
2017 IS 40 33 10 10 7 0 0 73 17 30
2014 IS 52 43 0 5 0 0 0 95 5 21

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 56 31 13 0 0 0 0 87 0 39
2020 IS-04 63 32 5 0 0 0 0 95 0 19
2019 IS 32 48 6 10 0 0 3 83 10 31
2018 IS 38 38 17 3 3 0 0 76 7 29
2017 IS 30 43 13 3 10 0 0 73 14 30
2014 IS 52 38 10 0 0 0 0 90 0 21

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 56 28 10 3 0 3 0 87 3 39
2020 IS-04 74 11 11 5 0 0 0 84 5 19
2019 IS 32 45 10 6 3 0 3 80 10 31
2018 IS 52 24 7 10 7 0 0 76 17 29
2017 IS 37 30 14 7 14 0 0 66 20 30
2014 IS 66 29 5 0 0 0 0 95 0 21
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 58 24 13 5 0 0 0 82 5 38
2020 IS-04 61 28 11 0 0 0 0 89 0 18
2019 IS 48 29 13 3 0 0 6 83 3 31

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 64 26 5 3 0 0 3 92 3 39
2020 IS-04 68 26 0 0 0 0 5 100 0 19
2019 IS 32 42 16 6 3 0 0 74 10 31
2018 IS 36 46 4 11 4 0 0 82 14 28
2017 IS 43 37 10 7 3 0 0 80 10 30
2014 IS 71 14 14 0 0 0 0 86 0 21

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 66 21 8 5 0 0 0 87 5 38
2020 IS-04 74 21 0 5 0 0 0 95 5 19
2019 IS 42 26 16 16 0 0 0 68 16 31
2018 IS 41 38 3 14 3 0 0 79 17 29
2017 IS 44 33 3 10 10 0 0 77 20 30
2014 IS 62 29 5 0 5 0 0 90 5 21

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 33 31 5 13 3 15 0 76 18 39
2020 IS-04 32 37 11 0 0 21 0 87 0 19
2019 IS 26 32 13 13 3 13 0 67 19 31
2018 IS 21 55 10 10 0 3 0 79 11 29
2017 IS 18 48 17 14 3 0 0 66 17 29
2014 IS 19 34 19 14 10 4 0 55 25 21

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 33 41 5 13 3 3 3 78 16 39
2020 IS-04 37 42 5 5 0 5 5 88 6 19
2019 IS 35 29 26 0 3 6 0 69 3 31
2018 IS 21 52 17 3 7 0 0 72 10 29
2017 IS 17 40 23 17 0 3 0 59 17 30
2014 IS 24 47 10 10 10 0 0 71 19 21

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 36 31 8 13 0 13 0 76 15 39
2020 IS-04 42 26 5 11 0 16 0 81 13 19
2019 IS 29 26 26 10 3 6 0 59 14 31
2018 IS 14 38 31 0 10 7 0 56 11 29
2017 IS 10 54 16 16 0 3 0 66 17 30
2014 IS 14 53 14 5 5 9 0 74 11 21

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 41 33 13 13 0 0 0 74 13 39
2020 IS-04 37 32 21 11 0 0 0 68 11 19
2019 IS 29 29 16 13 6 6 0 62 21 31
2018 IS 17 41 21 14 7 0 0 59 21 29
2017 IS 13 50 20 10 7 0 0 64 17 30
2014 IS 14 38 24 19 0 4 0 55 20 21
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 49 38 3 8 0 3 0 89 8 39
2020 IS-04 58 32 0 5 0 5 0 94 6 19
2019 IS 26 35 23 10 6 0 0 61 16 31
2018 IS 38 45 7 3 7 0 0 83 10 29
2017 IS 26 36 14 3 17 0 4 65 21 30
2014 IS 52 34 0 14 0 0 0 86 14 21

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 44 36 15 5 0 0 0 79 5 39
2020 IS-04 53 37 11 0 0 0 0 89 0 19
2019 IS 26 52 10 10 3 0 0 77 13 31
2018 IS 34 48 10 3 3 0 0 83 7 29
2017 IS 33 44 10 3 10 0 0 77 14 30

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 59 18 15 3 3 0 3 79 5 39
2020 IS-04 63 11 16 0 5 0 5 78 6 19
2019 IS 42 26 19 10 3 0 0 68 13 31
2018 IS 38 38 14 10 0 0 0 76 10 29
2017 IS 33 53 0 3 10 0 0 86 14 30
2014 IS 48 29 19 0 0 4 0 80 0 21

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 49 23 21 3 3 0 3 74 5 39
2020 IS-04 47 37 11 0 5 0 0 84 5 19
2019 IS 45 35 16 3 0 0 0 81 3 31
2018 IS 48 38 7 3 3 0 0 86 7 29
2017 IS 36 40 13 3 7 0 0 77 10 30
2014 IS 38 43 10 0 5 4 0 85 5 21

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 56 15 21 5 0 0 3 74 5 39
2020 IS-04 58 16 16 5 0 0 5 78 6 19

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 28 38 13 10 3 5 3 72 14 39
2020 IS-04 37 42 5 0 0 11 5 94 0 19
2019 IS 13 45 13 19 6 3 0 60 27 31
2018 IS 17 45 21 3 10 3 0 64 14 29
2017 IS 17 49 20 3 7 3 0 68 11 29
2014 IS 34 34 19 10 0 4 0 70 10 21

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 21 28 33 5 8 5 0 51 14 39
2020 IS-04 37 21 26 0 5 11 0 65 6 19
2019 IS 19 19 16 29 13 3 0 40 43 31
2018 IS 7 52 14 14 14 0 0 59 28 29
2017 IS 7 37 10 23 23 0 0 44 46 30
2014 IS 19 28 5 29 19 0 0 47 48 21

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 58 11 13 8 3 0 8 74 11 38
2020 IS-04 63 5 16 5 0 0 11 76 6 19
2019 IS 58 19 13 6 0 0 3 80 7 31

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 54 28 8 3 0 0 8 89 3 39
2020 IS-04 63 21 5 0 0 0 11 94 0 19
2019 IS 55 16 19 3 0 3 3 76 3 31

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 74 10 0 3 0 3 10 97 3 39
2020 IS-04 79 5 0 0 0 5 11 100 0 19
2019 IS 68 10 10 0 6 0 6 83 7 31

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 82 5 0 0 0 0 13 100 0 38
2020 IS-04 78 6 0 0 0 0 17 100 0 18
2019 IS 81 0 0 3 0 0 16 96 4 31

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 37 42 18 3 0 0 0 79 3 38
2020 IS-04 42 42 16 0 0 0 0 84 0 19
2019 IS 23 52 16 6 3 0 0 74 10 31
2018 IS 17 55 17 7 3 0 0 72 10 29
2017 IS 26 40 17 7 10 0 0 66 17 30
2014 IS 28 53 19 0 0 0 0 81 0 21

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 44 31 21 5 0 0 0 74 5 39
2020 IS-04 42 37 16 5 0 0 0 79 5 19
2019 IS 29 35 19 16 0 0 0 65 16 31
2018 IS 28 41 17 10 3 0 0 69 14 29
2017 IS 30 44 13 7 7 0 0 73 14 30
2014 IS 47 24 24 5 0 0 0 71 5 21

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 59 26 13 0 3 0 0 85 3 39
2020 IS-04 58 21 16 0 5 0 0 79 5 19
2019 IS 30 47 23 0 0 0 0 77 0 30
2018 IS 28 45 17 3 7 0 0 72 10 29
2017 IS 27 56 7 3 7 0 0 83 10 30
2014 IS 28 53 14 0 5 0 0 81 5 21

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 36 31 23 3 3 5 0 70 5 39
2020 IS-04 47 37 11 5 0 0 0 84 5 19
2019 IS 19 45 16 10 0 3 6 71 11 31
2018 IS 14 55 28 3 0 0 0 69 3 29
2017 IS 23 31 36 7 3 0 0 54 10 30

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 64 28 3 3 0 3 0 95 3 39
2020 IS-04 68 16 5 5 0 5 0 89 6 19
2019 IS 71 16 10 3 0 0 0 87 3 31
2018 IS 55 31 3 3 7 0 0 86 10 29
2017 IS 47 36 3 7 7 0 0 83 14 30
2014 IS 52 43 0 5 0 0 0 95 5 21

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 44 44 13 0 0 0 0 87 0 39
2020 IS-04 42 47 11 0 0 0 0 89 0 19
2019 IS 55 32 13 0 0 0 0 87 0 31
2018 IS 59 28 7 3 3 0 0 86 7 29
2017 IS 52 31 10 3 4 0 0 83 7 30
2014 IS 53 38 5 5 0 0 0 90 5 21

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IS 41 59 39
2020 IS-04 58 42 19

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 62 13 5 3 0 8 10 91 3 39
2020 IS-04 63 11 5 5 0 5 11 88 6 19

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 IS 26 36 38 39
2020 IS-04 21 37 42 19
2019 IS 32 19 48 31
2018 IS 45 17 38 29
2017 IS 46 34 20 30
2014 IS 18 67 14 21

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 IS 0 60 40 0 0 0 10
2019 IS 0 50 40 0 0 10 10
2018 IS 0 54 31 0 15 0 13
2017 IS 7 28 42 15 0 7 14
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 55 39 0 3 3 0 0 95 5 38
2020 IS-04 68 32 0 0 0 0 0 100 0 19
2019 IS 39 42 6 10 3 0 0 81 13 31
2018 IS 55 41 3 0 0 0 0 97 0 29
2017 IS 47 30 13 4 7 0 0 77 10 30
2014 IS 34 48 9 10 0 0 0 82 10 21

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 33 41 15 8 0 3 0 76 8 39
2020 IS-04 42 47 5 5 0 0 0 89 5 19
2019 IS 42 26 19 3 6 3 0 70 10 31
2018 IS 28 52 10 10 0 0 0 79 10 29
2017 IS 26 54 13 4 3 0 0 80 7 30
2014 IS 58 34 5 0 0 4 0 95 0 21

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 5 10 23 44 15 3 0 61 16 39
2020 IS-04 5 0 21 58 11 5 0 72 6 19
2019 IS 3 23 42 19 6 0 6 28 28 31
2018 IS 4 25 46 18 4 4 0 22 30 28
2017 IS 7 14 43 26 7 0 3 35 21 30
2014 IS 5 24 34 23 14 0 0 38 29 21

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 3 8 16 45 21 8 0 71 11 38
2020 IS-04 0 11 5 58 16 11 0 82 12 19
2019 IS 0 13 35 39 6 0 6 48 14 31
2018 IS 7 11 46 25 7 4 0 33 19 28
2017 IS 3 21 43 16 14 0 3 31 25 30
2014 IS 5 0 24 14 53 4 0 70 5 21

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 23 13 36 10 15 3 0 26 37 39
2020 IS-04 5 16 53 11 16 0 0 26 21 19
2019 IS 10 19 32 32 0 0 6 34 31 31
2018 IS 21 21 39 14 4 0 0 18 43 28
2017 IS 7 20 53 11 10 0 0 21 27 30
2014 IS 5 19 42 19 10 0 5 30 25 21

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 0 8 37 37 18 0 0 55 8 38
2020 IS-04 0 6 33 33 28 0 0 61 6 18
2019 IS 0 10 43 27 17 0 3 45 10 30
2018 IS 4 11 36 46 4 0 0 50 14 28
2017 IS 10 16 40 24 7 0 3 31 28 30
2014 IS 0 14 38 18 24 0 5 45 15 21

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 3 15 23 31 23 5 0 57 19 39
2020 IS-04 0 11 16 42 26 5 0 72 11 19
2019 IS 10 19 42 23 3 0 3 27 30 31
2018 IS 4 32 50 11 4 0 0 14 36 28
2017 IS 14 23 34 23 3 0 3 27 38 30
2014 IS 19 19 24 10 24 4 0 35 40 21

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 5 18 28 33 10 5 0 46 24 39
2020 IS-04 0 16 32 37 11 5 0 50 17 19
2019 IS 3 35 23 13 16 3 6 32 43 31
2018 IS 18 29 14 18 11 11 0 32 52 28
2017 IS 0 37 27 23 10 3 0 34 38 30
2014 IS 0 0 19 29 43 9 0 79 0 21

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 13 10 38 18 15 5 0 35 24 39
2020 IS-04 5 11 37 26 16 5 0 44 17 19
2019 IS 3 16 39 29 6 0 6 38 21 31
2018 IS 11 11 57 18 0 4 0 19 22 28
2017 IS 14 16 33 23 3 7 3 29 34 30
2014 IS 5 10 34 33 19 0 0 52 14 21

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 8 10 33 31 18 0 0 49 18 39
2020 IS-04 5 5 32 42 16 0 0 58 11 19
2019 IS 6 6 35 32 13 0 6 48 14 31

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 31 46 10 8 3 3 0 79 11 39
2020 IS-04 37 47 5 5 0 5 0 89 6 19
2019 IS 17 33 30 7 7 7 0 54 14 30

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 56 31 8 0 3 3 0 89 3 39
2020 IS-04 53 37 11 0 0 0 0 89 0 19
2019 IS 42 26 16 13 3 0 0 68 16 31
2018 IS 45 24 7 21 3 0 0 69 24 29
2017 IS 34 40 10 3 14 0 0 73 17 30
2014 IS 57 10 19 5 10 0 0 66 14 21

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 54 38 5 0 3 0 0 92 3 39
2020 IS-04 63 37 0 0 0 0 0 100 0 19
2019 IS 39 39 16 6 0 0 0 77 6 31
2018 IS 31 38 14 17 0 0 0 69 17 29
2017 IS 24 40 23 14 0 0 0 64 14 30
2014 IS 52 24 5 19 0 0 0 76 19 21

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 51 36 10 0 0 3 0 89 0 39
2020 IS-04 58 37 5 0 0 0 0 95 0 19
2019 IS 29 48 16 6 0 0 0 77 6 31
2018 IS 14 69 14 3 0 0 0 83 3 29

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 39 39 16 3 3 0 0 79 5 38
2020 IS-04 50 33 17 0 0 0 0 83 0 18
2019 IS 32 39 16 3 3 3 3 76 7 31
2018 IS 31 52 7 7 0 3 0 86 7 29
2017 IS 27 52 7 14 0 0 0 80 14 30
2014 IS 47 38 10 5 0 0 0 86 5 21

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 38 31 15 8 3 5 0 73 11 39
2020 IS-04 47 26 16 5 0 5 0 78 6 19
2019 IS 32 45 3 13 3 0 3 80 17 31
2018 IS 38 41 10 7 3 0 0 79 10 29
2017 IS 27 54 10 0 10 0 0 80 10 30
2014 IS 43 47 10 0 0 0 0 90 0 21

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 72 26 3 0 0 0 0 97 0 39
2020 IS-04 79 21 0 0 0 0 0 100 0 19
2019 IS 50 43 3 0 0 0 3 97 0 30
2018 IS 52 41 0 3 3 0 0 93 7 29
2017 IS 43 40 0 17 0 0 0 83 17 30
2014 IS 52 43 5 0 0 0 0 95 0 21

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 46 36 13 0 3 0 3 84 3 39
2020 IS-04 53 37 11 0 0 0 0 89 0 19

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 36 36 18 5 0 5 0 76 5 39
2020 IS-04 32 47 11 5 0 5 0 83 6 19

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 46 33 10 3 3 5 0 84 5 39
2020 IS-04 47 32 5 5 0 11 0 88 6 19

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 28 33 10 3 0 23 3 83 3 39
2020 IS-04 21 37 0 0 0 37 5 100 0 19
2019 IS 16 19 32 10 6 6 10 42 19 31
2018 IS 10 45 3 17 14 10 0 62 35 29
2017 IS 7 27 29 16 10 10 0 38 30 30
2014 IS 38 34 10 5 5 10 0 79 11 21

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 28 38 13 10 8 3 0 68 18 39
2020 IS-04 42 42 11 5 0 0 0 84 5 19
2019 IS 16 42 19 10 13 0 0 58 23 31
2018 IS 17 48 14 10 10 0 0 66 21 29
2017 IS 17 43 13 13 10 3 0 62 24 30
2014 IS 38 24 10 5 19 4 0 65 25 21

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 36 51 5 3 3 3 0 89 5 39
2020 IS-04 37 58 0 0 0 5 0 100 0 19
2019 IS 19 35 26 10 3 6 0 59 14 31
2018 IS 11 64 11 14 0 0 0 75 14 28

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 26 13 26 3 5 24 3 54 11 38
2020 IS-04 32 5 26 0 0 37 0 58 0 19
2019 IS 6 19 32 16 13 10 3 30 33 31
2018 IS 7 21 31 21 10 7 3 31 35 29
2017 IS 7 30 23 7 20 14 0 42 31 30
2014 IS 23 19 19 10 24 5 0 45 35 21

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 51 38 0 10 0 0 0 90 10 39
2020 IS-04 58 42 0 0 0 0 0 100 0 19

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 38 41 10 8 3 0 0 79 10 39
2020 IS-04 47 42 11 0 0 0 0 89 0 19
2019 IS 32 39 16 13 0 0 0 71 13 31
2017 IS 23 33 10 14 20 0 0 56 34 30
2014 IS 53 28 0 14 5 0 0 81 19 21

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 42 45 11 3 0 0 0 87 3 38
2020 IS-04 56 33 6 6 0 0 0 89 6 18
2019 IS 40 40 10 7 0 3 0 83 7 30
2017 IS 50 37 7 7 0 0 0 87 7 30
2014 IS 47 29 19 5 0 0 0 76 5 21

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 62 26 0 10 0 3 0 89 11 39
2020 IS-04 74 21 0 0 0 5 0 100 0 19
2017 IS 51 28 10 7 3 0 0 79 11 29
2014 IS 76 14 0 5 5 0 0 90 10 21

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 51 21 21 8 0 0 0 72 8 39
2020 IS-04 58 21 21 0 0 0 0 79 0 19
2019 IS 42 35 10 3 0 10 0 86 4 31

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 13 13 13 3 5 38 15 56 17 39
2020 IS-04 16 11 0 0 0 58 16 100 0 19
2019 IS 3 10 19 10 10 39 10 25 38 31
2018 IS 7 14 31 7 0 28 14 35 12 29
2017 IS 10 13 16 10 10 30 10 39 34 30
2014 IS 10 10 19 10 10 33 10 33 33 21

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 31 31 15 0 5 18 0 75 6 39
2020 IS-04 37 37 5 0 0 21 0 93 0 19
2019 IS 6 29 32 6 3 19 3 46 13 31
2018 IS 10 45 24 3 3 14 0 64 8 29
2017 IS 21 33 13 17 3 10 3 62 23 30
2014 IS 29 10 29 0 10 18 5 50 13 21

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 IS 0 100 31

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 13 15 15 0 5 41 10 58 11 39
2020 IS-04 16 16 0 0 0 58 11 100 0 19
2019 IS 10 10 19 6 3 39 13 40 20 31
2018 IS 14 24 14 0 0 38 10 73 0 29
2017 IS 10 13 16 0 7 43 10 50 15 30
2014 IS 14 10 14 0 5 47 10 56 11 21

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 38 26 18 3 5 10 0 71 9 39
2020 IS-04 42 32 5 5 0 16 0 88 6 19
2019 IS 23 26 29 6 3 10 3 56 11 31
2018 IS 14 38 21 7 0 21 0 65 9 29
2017 IS 14 43 16 7 3 10 7 68 12 30
2014 IS 34 14 14 0 5 28 5 71 7 21

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IS 3 97 39
2020 IS-04 0 100 19

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IS 5 95 39
2020 IS-04 5 95 19
2019 IS 16 84 31
2017 IS 20 80 30

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 59 26 8 0 0 5 3 92 0 39
2020 IS-04 63 21 11 0 0 5 0 89 0 19
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 41 31 15 3 5 5 0 76 8 39
2020 IS-04 42 26 16 5 0 11 0 76 6 19

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 56 38 3 3 0 0 0 95 3 39
2020 IS-04 58 37 5 0 0 0 0 95 0 19

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 49 41 3 3 0 5 0 95 3 39
2020 IS-04 37 47 5 0 0 11 0 94 0 19

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 41 46 8 0 0 3 3 92 0 39
2020 IS-04 26 58 11 0 0 0 5 89 0 19

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 54 31 5 3 0 5 3 92 3 39
2020 IS-04 42 37 11 0 0 5 5 88 0 19

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 92 5 3 0 0 0 0 97 0 39
2020 IS-04 100 0 0 0 0 0 0 100 0 19

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 62 28 5 5 0 0 0 90 5 39
2020 IS-04 58 32 11 0 0 0 0 89 0 19

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 67 26 5 3 0 0 0 92 3 39
2020 IS-04 58 32 5 5 0 0 0 89 5 19

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 85 15 0 0 0 0 0 100 0 39
2020 IS-04 84 16 0 0 0 0 0 100 0 19

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 46 38 15 0 0 0 0 85 0 39
2020 IS-04 42 42 16 0 0 0 0 84 0 19
2019 IS 26 48 13 3 3 3 3 79 7 31
2018 IS 24 59 7 7 3 0 0 83 10 29
2017 IS 23 53 10 7 4 4 0 79 11 30

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 54 36 5 5 0 0 0 90 5 39
2020 IS-04 42 42 5 11 0 0 0 84 11 19

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 69 23 3 3 0 3 0 95 3 39
2020 IS-04 63 26 5 5 0 0 0 89 5 19

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 54 31 10 3 3 0 0 85 5 39
2020 IS-04 53 37 11 0 0 0 0 89 0 19
2019 IS 23 32 23 23 0 0 0 55 23 31
2018 IS 17 41 21 14 7 0 0 59 21 29
2017 IS 10 57 13 10 7 3 0 69 17 30

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 56 10 5 5 13 3 8 74 20 39
2020 IS-04 74 0 5 5 5 0 11 82 12 19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 36 38 23 3 0 0 0 74 3 39
2020 IS-04 32 47 16 5 0 0 0 79 5 19
2019 IS 19 32 35 6 6 0 0 52 13 31
2018 IS 21 17 41 3 14 0 3 39 18 29
2017 IS 16 16 17 17 30 0 3 34 49 30

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 18 44 28 10 0 0 0 62 10 39
2020 IS-04 26 58 11 5 0 0 0 84 5 19
2019 IS 13 39 35 10 0 0 3 53 10 31
2018 IS 14 24 34 24 3 0 0 38 28 29
2017 IS 7 23 39 24 7 0 0 29 31 30

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 26 49 21 3 0 3 0 76 3 39
2020 IS-04 37 37 16 5 0 5 0 78 6 19
2019 IS 19 42 26 6 0 0 6 66 7 31
2018 IS 7 59 21 14 0 0 0 66 14 29
2017 IS 7 33 24 20 17 0 0 39 36 30

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 28 28 28 5 10 0 0 56 15 39
2020 IS-04 42 32 26 0 0 0 0 74 0 19
2019 IS 10 29 39 13 6 0 3 40 20 31
2018 IS 7 34 28 14 17 0 0 41 31 29
2017 IS 7 26 31 30 7 0 0 33 37 30

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 64 28 8 0 0 0 0 92 0 39
2020 IS-04 74 16 11 0 0 0 0 89 0 19
2019 IS 65 23 6 0 0 0 6 93 0 31
2018 IS 48 38 10 0 3 0 0 86 3 29
2017 IS 53 24 10 7 3 0 3 79 11 30

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 41 38 10 10 0 0 0 79 10 39
2020 IS-04 53 26 11 11 0 0 0 79 11 19
2019 IS 58 26 13 0 0 0 3 87 0 31
2018 IS 41 21 17 14 7 0 0 62 21 29
2017 IS 26 27 20 17 10 0 0 53 27 30

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 46 26 13 13 3 0 0 72 15 39
2020 IS-04 47 32 5 16 0 0 0 79 16 19

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 38 36 15 5 3 3 0 76 8 39
2020 IS-04 37 42 11 0 5 5 0 83 6 19
2019 IS 20 47 20 7 0 0 7 71 7 30
2018 IS 10 59 17 7 7 0 0 69 14 29
2017 IS 20 33 27 17 3 0 0 53 20 30

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 39 37 16 5 0 3 0 78 5 38
2020 IS-04 47 37 16 0 0 0 0 84 0 19
2019 IS 27 40 17 13 0 0 3 69 14 30
2018 IS 14 45 21 17 3 0 0 59 21 29
2017 IS 16 44 27 13 0 0 0 60 13 30

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 46 23 21 5 3 3 0 71 8 39
2020 IS-04 53 26 16 0 5 0 0 79 5 19
2019 IS 27 37 20 10 3 0 3 66 14 30
2018 IS 32 36 11 11 11 0 0 68 21 28
2017 IS 29 31 13 16 10 0 0 60 27 30

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 59 23 10 5 0 3 0 84 5 39
2020 IS-04 74 26 0 0 0 0 0 100 0 19
2019 IS 33 33 7 7 17 0 3 69 24 30

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 18 31 21 26 5 0 0 49 31 39
2020 IS-04 26 21 26 21 5 0 0 47 26 19

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 42 37 16 3 3 0 0 79 5 38
2020 IS-04 50 39 11 0 0 0 0 89 0 18
2019 IS 23 40 13 20 0 0 3 66 21 30
2018 IS 28 45 17 7 3 0 0 72 10 29
2017 IS 23 38 16 13 10 0 0 61 23 30

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 56 18 13 5 5 0 3 76 11 39
2020 IS-04 58 16 11 11 0 0 5 78 11 19
2019 IS 37 37 17 3 3 0 3 76 7 30
2018 IS 28 28 24 14 7 0 0 55 21 29
2017 IS 26 37 13 18 7 0 0 63 24 30

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 41 31 15 5 8 0 0 72 13 39
2020 IS-04 47 37 5 0 11 0 0 84 11 19

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 82 5 5 0 0 0 8 94 0 39
2020 IS-04 84 5 5 0 0 0 5 94 0 19
2019 IS 63 10 3 0 3 0 20 92 4 30
2018 IS 76 10 3 3 0 0 7 93 4 29

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 79 10 3 0 3 0 5 95 3 39
2020 IS-04 95 0 0 0 0 0 5 100 0 19
2019 IS 65 13 13 0 6 0 3 80 7 31
2018 IS 59 17 14 0 3 0 7 81 4 29
2017 IS 50 30 0 14 7 0 0 80 20 30

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 59 28 10 0 0 0 3 89 0 39
2020 IS-04 68 21 11 0 0 0 0 89 0 19
2019 IS 48 29 13 3 3 0 3 80 7 31
2018 IS 33 26 26 11 4 0 0 59 15 27
2017 IS 33 40 16 0 10 0 0 73 10 30

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 77 13 5 0 3 0 3 92 3 39
2020 IS-04 79 11 11 0 0 0 0 89 0 19
2019 IS 43 23 20 7 3 0 3 69 10 30
2018 IS 46 11 21 14 7 0 0 57 21 28
2017 IS 48 22 7 15 7 0 0 70 22 27

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 67 8 3 0 0 0 23 97 0 39
2020 IS-04 68 5 0 0 0 0 26 100 0 19
2019 IS 48 6 10 6 0 0 29 77 9 31
2018 IS 43 14 7 14 0 0 21 73 18 28
2017 IS 50 17 10 3 0 0 20 84 4 30

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 72 10 3 0 3 3 10 94 3 39
2020 IS-04 79 5 5 0 0 0 11 94 0 19
2019 IS 63 7 10 10 0 0 10 78 11 30
2018 IS 70 22 0 4 0 0 4 96 4 27
2017 IS 69 7 14 3 0 0 7 81 4 29

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 87 8 0 0 0 3 3 100 0 39
2020 IS-04 84 11 0 0 0 0 5 100 0 19
2019 IS 81 6 3 0 0 0 10 96 0 31
2018 IS 75 7 0 4 11 0 4 85 15 28
2017 IS 73 14 4 0 7 0 3 89 7 30

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 33 41 18 8 0 0 0 74 8 39
2020 IS-04 32 47 16 5 0 0 0 79 5 19
2019 IS 45 39 13 0 0 0 3 87 0 31
2018 IS 36 18 36 4 7 0 0 54 11 28
2017 IS 41 43 10 3 3 0 0 84 7 30

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 23 36 31 8 3 0 0 59 10 39
2020 IS-04 37 26 26 5 5 0 0 63 11 19

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 10 44 38 8 0 0 0 54 8 39
2020 IS-04 21 53 16 11 0 0 0 74 11 19
2019 IS 19 39 39 0 0 0 3 60 0 31
2018 IS 3 28 48 17 3 0 0 31 21 29
2017 IS 7 26 44 16 7 0 0 33 23 30

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 5 18 33 28 15 0 0 44 23 39
2020 IS-04 0 5 37 42 16 0 0 58 5 19
2019 IS 3 13 55 13 13 0 3 27 17 31
2018 IS 3 21 62 7 7 0 0 14 24 29
2017 IS 14 13 50 20 3 0 0 23 27 30
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 31 54 15 0 64 36 39
2020 IS-04 32 53 16 0 63 38 19

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IS 75 25 12

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 49 10 13 15 3 0 10 66 20 39
2020 IS-04 47 5 16 26 0 0 5 56 28 19
2019 IS 35 23 23 6 6 0 6 62 14 31
2018 IS 41 14 7 28 3 0 7 59 33 29

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 0 33 33 17 17 0 0 33 33 12

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 0 33 17 8 33 0 8 36 45 12
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