2020 Public Service Employee Survey Results by Theme for Canadian Radio-television and TeleCommunications Commission by Question 105. What is your current employee status?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 48 35 11 5 1 0 0 83 6 373
2020 Term 19 61 20 0 0 0 0 80 0 11
2019 Indeterminate (permanent) 46 38 5 7 4 0 0 84 10 367
2018 Indeterminate (permanent) 42 39 9 6 4 0 0 82 10 330
2018 Term 29 49 13 9 0 0 0 78 9 10
2018 Casual 40 51 9 0 0 0 0 91 0 10
2017 Indeterminate (permanent) 34 46 11 7 2 0 0 80 9 331
2014 Indeterminate (permanent) 38 40 13 6 3 0 0 78 8 304
2014 Term 66 27 0 7 0 0 0 93 7 13

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 45 35 10 7 3 1 0 79 11 373
2020 Term 65 35 0 0 0 0 0 100 0 11
2019 Indeterminate (permanent) 44 32 9 10 5 0 0 76 15 366
2018 Indeterminate (permanent) 37 39 13 8 4 0 0 76 11 330
2018 Casual 62 29 9 0 0 0 0 91 0 10
2017 Indeterminate (permanent) 35 41 12 7 5 0 0 76 12 333

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 56 33 8 1 1 0 0 89 2 371
2020 Term 36 44 11 9 0 0 0 80 9 11
2019 Indeterminate (permanent) 58 31 6 3 2 0 0 90 5 364
2018 Indeterminate (permanent) 52 37 7 3 1 0 0 89 4 329
2018 Term 51 49 0 0 0 0 0 100 0 10
2017 Indeterminate (permanent) 50 39 7 3 1 0 0 89 4 332
2014 Indeterminate (permanent) 58 31 8 2 0 0 0 89 2 304
2014 Term 73 21 0 7 0 0 0 93 7 13

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 50 37 8 3 1 0 0 87 5 374
2020 Term 54 26 20 0 0 0 0 80 0 11
2019 Indeterminate (permanent) 54 32 7 5 2 0 0 86 7 368
2018 Indeterminate (permanent) 45 39 9 5 2 0 0 84 7 330
2018 Term 47 34 9 9 0 0 0 81 9 10
2018 Casual 69 31 0 0 0 0 0 100 0 10
2017 Indeterminate (permanent) 42 42 8 5 3 0 0 84 8 331
2014 Indeterminate (permanent) 44 37 12 4 3 0 0 81 6 303
2014 Term 79 14 0 7 0 0 0 93 7 13

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 61 26 9 2 2 0 0 87 4 373
2020 Term 63 26 11 0 0 0 0 89 0 11
2019 Indeterminate (permanent) 60 26 8 2 3 0 1 87 5 365
2018 Indeterminate (permanent) 57 26 11 3 2 0 0 84 5 330
2018 Term 51 19 9 0 9 11 0 79 11 10
2018 Casual 71 20 9 0 0 0 0 91 0 10
2017 Indeterminate (permanent) 49 32 10 6 2 0 0 82 8 332
2014 Indeterminate (permanent) 44 37 7 7 4 0 0 81 12 304
2014 Term 73 21 7 0 0 0 0 93 0 13

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 57 30 10 2 2 0 0 86 4 373
2020 Term 72 17 11 0 0 0 0 89 0 11
2019 Indeterminate (permanent) 54 33 6 6 2 0 1 87 7 365
2018 Indeterminate (permanent) 53 32 10 5 1 0 0 84 6 329
2018 Term 29 41 21 0 9 0 0 70 9 10
2018 Casual 71 20 9 0 0 0 0 91 0 10
2017 Indeterminate (permanent) 46 34 11 6 2 0 0 81 8 333
2014 Indeterminate (permanent) 40 39 11 6 4 0 0 79 10 304
2014 Term 73 21 7 0 0 0 0 93 0 13

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 52 24 13 5 3 3 0 79 8 373
2020 Term 55 25 9 0 0 11 0 90 0 11
2019 Indeterminate (permanent) 48 31 8 7 3 2 1 81 11 368
2018 Indeterminate (permanent) 48 27 11 8 3 2 0 77 12 331
2018 Term 51 9 9 9 9 11 0 68 21 10
2018 Casual 47 29 0 11 0 0 13 87 13 10
2017 Indeterminate (permanent) 42 24 15 10 4 5 0 69 15 332
2014 Indeterminate (permanent) 41 28 14 8 6 3 1 71 14 304
2014 Term 66 7 14 7 0 7 0 78 7 13
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 60 25 8 4 1 1 1 86 5 369
2020 Term 72 9 19 0 0 0 0 81 0 11
2019 Indeterminate (permanent) 58 26 10 3 1 1 2 86 4 368

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 55 29 6 6 3 1 1 85 9 372
2020 Term 72 28 0 0 0 0 0 100 0 11
2019 Indeterminate (permanent) 53 30 8 7 2 0 0 83 9 365
2018 Indeterminate (permanent) 46 35 9 7 3 0 0 81 10 325
2018 Term 64 19 0 9 0 0 8 90 10 10
2018 Casual 78 13 9 0 0 0 0 91 0 10
2017 Indeterminate (permanent) 49 34 7 6 4 1 0 83 10 332
2014 Indeterminate (permanent) 44 33 11 9 4 0 0 77 12 304
2014 Term 41 20 14 7 0 0 19 75 8 13

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 63 24 6 4 2 0 0 87 7 373
2020 Term 72 17 0 11 0 0 0 89 11 11
2019 Indeterminate (permanent) 59 23 9 6 3 0 0 82 9 367
2018 Indeterminate (permanent) 53 28 9 6 3 0 0 81 10 330
2018 Term 43 39 0 0 9 0 8 90 10 10
2018 Casual 83 8 0 9 0 0 0 91 9 10
2017 Indeterminate (permanent) 54 29 7 5 5 0 0 83 9 333
2014 Indeterminate (permanent) 48 30 8 7 6 1 0 79 13 304
2014 Term 61 7 14 0 0 0 19 83 0 13

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 42 33 8 9 3 5 1 80 12 374
2020 Term 72 28 0 0 0 0 0 100 0 11
2019 Indeterminate (permanent) 32 39 10 10 4 4 0 75 14 367
2018 Indeterminate (permanent) 36 38 14 9 2 2 0 75 11 331
2018 Term 17 53 9 0 0 21 0 88 0 10
2018 Casual 53 38 0 0 0 9 0 100 0 10
2017 Indeterminate (permanent) 26 37 16 10 6 5 1 67 16 332
2014 Indeterminate (permanent) 22 46 13 7 7 5 0 72 14 303
2014 Term 32 54 14 0 0 0 0 86 0 13

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 41 36 9 8 4 2 1 79 12 373
2020 Term 63 37 0 0 0 0 0 100 0 11
2019 Indeterminate (permanent) 37 38 11 9 4 1 0 76 13 365
2018 Indeterminate (permanent) 36 38 13 9 3 1 0 74 13 330
2018 Term 40 21 9 9 9 11 0 68 21 10
2018 Casual 44 47 0 0 0 9 0 100 0 10
2017 Indeterminate (permanent) 28 36 17 11 6 2 0 65 17 333
2014 Indeterminate (permanent) 24 43 16 9 7 0 0 67 17 304
2014 Term 59 34 7 0 0 0 0 93 0 13

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 33 40 12 8 3 4 0 76 11 373
2020 Term 55 17 19 0 0 9 0 79 0 11
2019 Indeterminate (permanent) 30 39 16 9 3 4 0 71 12 367
2018 Indeterminate (permanent) 30 39 18 8 2 3 0 71 10 330
2018 Term 38 9 9 13 19 11 0 54 36 10
2017 Indeterminate (permanent) 23 37 17 12 4 6 0 65 17 333
2014 Indeterminate (permanent) 18 40 21 10 5 5 0 61 17 303
2014 Term 46 47 0 0 0 7 0 100 0 13

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 32 39 14 8 5 2 0 72 13 374
2020 Term 65 26 0 9 0 0 0 91 9 11
2019 Indeterminate (permanent) 24 40 17 11 7 2 0 65 18 364
2018 Indeterminate (permanent) 23 42 17 10 6 2 0 66 17 331
2018 Term 29 43 9 19 0 0 0 72 19 10
2018 Casual 31 38 22 9 0 0 0 69 9 10
2017 Indeterminate (permanent) 21 38 18 13 7 3 0 60 21 333
2014 Indeterminate (permanent) 16 39 20 15 8 2 0 56 24 304
2014 Term 46 33 21 0 0 0 0 79 0 13
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 43 37 9 7 4 0 0 80 11 373
2020 Term 48 34 9 0 9 0 0 82 9 11
2019 Indeterminate (permanent) 36 38 10 9 5 1 0 75 15 366
2018 Indeterminate (permanent) 36 39 11 8 7 0 0 75 15 329
2018 Term 43 30 8 9 9 0 0 73 19 10
2018 Casual 71 22 8 0 0 0 0 92 0 10
2017 Indeterminate (permanent) 34 38 15 7 5 0 0 72 12 332
2014 Indeterminate (permanent) 31 37 13 12 7 0 0 68 19 304
2014 Term 66 20 14 0 0 0 0 86 0 13

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 42 40 9 7 2 0 0 82 9 371
2020 Term 56 44 0 0 0 0 0 100 0 11
2019 Indeterminate (permanent) 36 43 9 9 3 0 0 79 12 365
2018 Indeterminate (permanent) 36 47 9 6 3 0 0 82 9 331
2018 Term 38 21 41 0 0 0 0 59 0 10
2018 Casual 38 40 0 9 0 0 13 90 10 10
2017 Indeterminate (permanent) 37 44 9 8 3 0 0 81 10 333

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 54 26 12 4 3 1 1 81 6 373
2020 Term 74 17 0 9 0 0 0 91 9 11
2019 Indeterminate (permanent) 49 29 10 6 4 1 0 79 10 368
2018 Indeterminate (permanent) 42 39 9 8 3 0 0 81 11 330
2018 Term 39 34 19 0 0 0 8 80 0 10
2017 Indeterminate (permanent) 43 35 11 6 4 1 0 79 10 333
2014 Indeterminate (permanent) 41 34 13 9 3 1 0 75 12 304
2014 Term 54 14 7 0 0 0 25 91 0 13

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 46 34 11 6 1 1 1 81 8 373
2020 Term 36 44 0 20 0 0 0 80 20 11
2019 Indeterminate (permanent) 44 42 8 4 2 0 0 86 6 368
2018 Indeterminate (permanent) 35 47 9 7 1 0 1 82 8 332
2018 Term 38 28 0 13 9 11 0 75 25 10
2018 Casual 29 42 8 9 0 0 13 81 10 10
2017 Indeterminate (permanent) 41 38 10 8 3 0 0 79 11 333
2014 Indeterminate (permanent) 31 43 12 8 5 1 1 75 13 304
2014 Term 46 34 7 7 0 0 7 85 7 13

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 62 19 9 5 4 1 1 82 9 370
2020 Term 72 17 0 0 0 11 0 100 0 11

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 36 39 11 7 5 2 1 77 12 373
2020 Term 26 36 20 9 0 9 0 68 10 11
2019 Indeterminate (permanent) 30 40 14 9 6 1 0 71 15 367
2018 Indeterminate (permanent) 26 41 17 8 6 1 0 68 15 330
2018 Term 42 9 19 11 9 9 0 57 23 10
2018 Casual 38 40 13 0 0 9 0 86 0 10
2017 Indeterminate (permanent) 31 42 10 7 7 2 0 75 14 331
2014 Indeterminate (permanent) 30 39 15 10 6 1 0 70 15 303
2014 Term 52 27 14 7 0 0 0 79 7 13

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 28 27 18 12 12 1 2 58 24 374
2020 Term 26 30 17 18 0 9 0 62 20 11
2019 Indeterminate (permanent) 23 31 13 15 14 2 3 57 30 367
2018 Indeterminate (permanent) 22 34 14 12 15 1 2 57 29 330
2018 Term 34 37 0 0 9 11 8 88 12 10
2018 Casual 31 35 0 0 0 9 25 100 0 10
2017 Indeterminate (permanent) 22 33 14 12 17 1 1 56 29 332
2014 Indeterminate (permanent) 17 30 15 19 16 1 2 49 36 304
2014 Term 46 40 7 0 0 7 0 93 0 13

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 55 19 12 5 3 1 4 79 8 373
2020 Term 26 18 18 0 9 9 20 62 13 11
2019 Indeterminate (permanent) 57 23 10 4 3 1 2 82 7 368

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 64 18 9 3 1 1 4 86 5 374
2020 Term 52 19 9 0 0 0 20 89 0 11
2019 Indeterminate (permanent) 62 19 9 4 2 2 2 84 6 367

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 75 9 2 3 2 2 5 91 6 373
2020 Term 71 0 0 0 0 9 20 100 0 11
2019 Indeterminate (permanent) 75 7 5 4 3 3 3 88 7 363

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 77 8 3 0 1 2 8 95 1 370
2020 Term 72 8 0 0 0 0 20 100 0 11
2019 Indeterminate (permanent) 79 6 2 1 1 1 11 96 2 367

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 45 38 10 5 3 0 0 83 8 371
2020 Term 45 26 11 18 0 0 0 71 18 11
2019 Indeterminate (permanent) 44 37 9 6 4 0 0 81 10 366
2018 Indeterminate (permanent) 42 39 7 7 4 0 0 81 11 328
2018 Term 38 37 13 0 0 0 11 85 0 10
2018 Casual 46 22 9 11 0 0 13 77 13 10
2017 Indeterminate (permanent) 45 38 7 6 4 0 0 83 10 332
2014 Indeterminate (permanent) 32 42 11 10 5 0 0 74 15 303
2014 Term 66 27 7 0 0 0 0 93 0 13

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 46 34 10 6 4 0 0 80 9 373
2020 Term 45 35 11 0 9 0 0 80 9 11
2019 Indeterminate (permanent) 45 33 12 6 4 0 0 78 10 367
2018 Indeterminate (permanent) 42 36 10 8 4 0 0 78 12 327
2018 Term 30 27 22 9 0 11 0 64 11 10
2018 Casual 57 31 0 0 0 0 13 100 0 10
2017 Indeterminate (permanent) 43 36 10 7 4 0 0 79 11 331
2014 Indeterminate (permanent) 41 34 9 11 4 0 0 75 15 304
2014 Term 59 27 7 7 0 0 0 86 7 13

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 45 37 9 5 3 0 0 83 8 373
2020 Term 45 46 9 0 0 0 0 91 0 11
2019 Indeterminate (permanent) 45 39 10 4 1 0 1 85 5 364
2018 Indeterminate (permanent) 40 37 15 6 3 0 0 77 8 331
2018 Term 38 39 13 9 0 0 0 78 9 10
2018 Casual 62 29 9 0 0 0 0 91 0 10
2017 Indeterminate (permanent) 38 43 10 5 4 0 0 82 8 331
2014 Indeterminate (permanent) 37 41 12 8 2 1 0 78 10 304
2014 Term 59 34 7 0 0 0 0 93 0 13

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 33 44 14 5 2 1 0 78 8 374
2020 Term 35 27 9 0 9 20 0 77 11 11
2019 Indeterminate (permanent) 31 49 12 5 2 1 1 81 7 367
2018 Indeterminate (permanent) 33 38 18 6 4 1 0 72 10 331
2018 Term 21 40 28 0 0 0 11 68 0 10
2017 Indeterminate (permanent) 29 43 15 7 4 2 0 74 11 333

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 57 27 8 7 2 0 0 84 8 374
2020 Term 65 26 0 0 9 0 0 91 9 11
2019 Indeterminate (permanent) 60 28 7 5 1 1 0 88 5 366
2018 Indeterminate (permanent) 62 25 5 5 2 0 1 87 8 330
2018 Term 63 19 9 0 9 0 0 81 9 10
2018 Casual 71 20 9 0 0 0 0 91 0 10
2017 Indeterminate (permanent) 54 31 7 4 4 0 1 85 8 333
2014 Indeterminate (permanent) 44 31 11 9 4 0 1 76 13 302
2014 Term 46 41 0 14 0 0 0 86 14 13

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 41 37 13 6 3 0 0 78 9 374
2020 Term 45 37 9 9 0 0 0 82 9 11
2019 Indeterminate (permanent) 48 36 11 4 1 0 0 84 5 363
2018 Indeterminate (permanent) 44 39 12 4 1 0 0 83 5 332
2018 Term 66 22 11 0 0 0 0 89 0 10
2018 Casual 63 18 11 8 0 0 0 81 8 10
2017 Indeterminate (permanent) 46 38 10 4 2 0 1 85 5 333
2014 Indeterminate (permanent) 33 39 17 9 2 0 0 72 11 303
2014 Term 52 27 20 0 0 0 0 80 0 13

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 46 54 374
2020 Term 18 82 11

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 60 20 6 2 1 4 9 90 3 374
2020 Term 54 8 0 0 0 0 38 100 0 11

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Indeterminate (permanent) 19 47 34 374
2020 Term 0 53 47 11
2019 Indeterminate (permanent) 24 42 35 368
2018 Indeterminate (permanent) 25 42 33 331
2018 Term 19 38 43 10
2018 Casual 52 20 28 10
2017 Indeterminate (permanent) 30 37 32 333
2014 Indeterminate (permanent) 25 42 33 304
2014 Term 7 66 28 13

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Indeterminate (permanent) 14 38 41 0 1 6 87
2018 Indeterminate (permanent) 15 38 39 0 0 7 84
2017 Indeterminate (permanent) 14 23 50 7 0 7 102
2014 Indeterminate (permanent) 22 27 40 5 9999 6 76
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 60 32 5 2 1 0 0 92 3 368
2020 Term 54 37 0 9 0 0 0 91 9 11
2019 Indeterminate (permanent) 51 38 5 3 2 0 0 90 5 364
2018 Indeterminate (permanent) 58 38 2 1 1 0 0 96 2 331
2018 Term 70 30 0 0 0 0 0 100 0 10
2018 Casual 42 38 9 11 0 0 0 80 11 10
2017 Indeterminate (permanent) 50 41 5 2 2 0 0 91 4 333
2014 Indeterminate (permanent) 46 39 9 4 1 1 0 85 6 304
2014 Term 86 7 7 0 0 0 0 93 0 13

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 38 45 11 5 1 0 0 83 6 373
2020 Term 46 45 9 0 0 0 0 91 0 11
2019 Indeterminate (permanent) 37 45 11 5 2 1 0 82 6 367
2018 Indeterminate (permanent) 33 47 11 8 0 0 0 80 8 330
2018 Term 38 43 9 0 9 0 0 81 9 10
2018 Casual 42 26 22 11 0 0 0 67 11 10
2017 Indeterminate (permanent) 36 46 9 5 2 1 1 84 7 333
2014 Indeterminate (permanent) 42 49 7 1 1 0 0 91 2 304
2014 Term 66 27 7 0 0 0 0 93 0 13

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 4 14 40 28 13 1 1 41 18 371
2020 Term 0 18 27 26 29 0 0 55 18 11
2019 Indeterminate (permanent) 5 15 36 31 12 0 1 43 20 367
2018 Indeterminate (permanent) 4 17 36 29 13 0 1 42 21 329
2018 Term 22 9 9 30 21 0 8 55 35 10
2018 Casual 0 13 49 29 9 0 0 38 13 10
2017 Indeterminate (permanent) 6 19 38 23 12 1 2 36 25 330
2014 Indeterminate (permanent) 8 25 41 17 7 1 1 25 34 304
2014 Term 0 19 27 34 14 0 7 51 20 13

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 2 8 15 39 33 1 1 74 10 371
2020 Term 0 9 0 26 65 0 0 91 9 11
2019 Indeterminate (permanent) 2 7 24 40 24 2 1 67 9 365
2018 Indeterminate (permanent) 4 8 29 39 19 0 1 59 12 330
2018 Term 9 19 32 0 29 11 0 33 32 10
2018 Casual 0 0 17 33 38 0 13 81 0 10
2017 Indeterminate (permanent) 5 13 33 28 16 1 4 46 19 330
2014 Indeterminate (permanent) 5 8 23 35 23 3 4 62 13 304
2014 Term 19 7 13 27 27 0 7 58 27 13

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 8 14 32 28 17 1 0 46 22 372
2020 Term 0 0 27 36 37 0 0 73 0 11
2019 Indeterminate (permanent) 6 17 31 28 15 1 1 45 23 364
2018 Indeterminate (permanent) 9 14 33 27 15 1 0 43 23 329
2018 Term 13 9 37 0 21 11 8 26 28 10
2018 Casual 0 28 22 27 11 0 13 43 32 10
2017 Indeterminate (permanent) 9 15 34 24 13 1 3 39 26 331
2014 Indeterminate (permanent) 11 23 33 18 10 1 3 30 36 304
2014 Term 0 13 27 46 7 0 7 57 14 13

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 4 8 34 34 19 0 1 54 12 370
2020 Term 9 0 18 37 36 0 0 73 9 11
2019 Indeterminate (permanent) 2 10 35 32 20 1 1 53 12 364
2018 Indeterminate (permanent) 2 11 37 34 15 0 0 49 13 329
2018 Term 0 9 22 39 9 0 20 60 12 10
2018 Casual 0 0 31 26 31 0 13 65 0 10
2017 Indeterminate (permanent) 5 10 35 32 16 0 2 49 15 328
2014 Indeterminate (permanent) 9 20 37 22 9 1 2 32 30 302
2014 Term 0 0 27 46 20 0 7 71 0 13

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 7 16 26 27 22 1 1 50 23 371
2020 Term 9 9 20 19 43 0 0 62 18 11
2019 Indeterminate (permanent) 6 15 29 25 21 2 3 48 22 366
2018 Indeterminate (permanent) 6 18 34 24 17 1 1 41 25 329
2018 Term 0 0 41 8 39 0 11 54 0 10
2018 Casual 0 18 28 33 9 0 13 48 21 10
2017 Indeterminate (permanent) 10 17 28 23 18 1 4 43 28 330
2014 Indeterminate (permanent) 14 26 31 15 10 2 1 25 42 303
2014 Term 0 13 39 7 14 7 21 28 18 13

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 5 7 25 32 27 1 2 61 13 373
2020 Term 9 0 0 19 61 11 0 90 10 11
2019 Indeterminate (permanent) 5 11 25 29 24 3 4 56 17 364
2018 Indeterminate (permanent) 6 15 32 24 21 1 2 46 21 328
2018 Term 19 19 0 21 21 8 13 53 47 10
2018 Casual 13 0 49 0 29 9 0 32 14 10
2017 Indeterminate (permanent) 10 17 26 26 17 1 3 45 28 330
2014 Indeterminate (permanent) 4 10 24 33 20 5 3 58 16 304
2014 Term 0 7 20 32 13 21 7 62 9 13

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 5 11 33 27 20 3 1 49 17 372
2020 Term 9 0 36 9 35 11 0 49 10 11
2019 Indeterminate (permanent) 4 12 31 31 17 1 3 50 17 367
2018 Indeterminate (permanent) 4 13 38 28 16 1 0 44 17 329
2018 Term 9 0 21 30 17 9 13 61 12 10
2018 Casual 8 0 60 0 20 0 13 23 9 10
2017 Indeterminate (permanent) 8 14 34 24 15 3 2 41 24 332
2014 Indeterminate (permanent) 9 16 39 22 10 2 2 33 26 304
2014 Term 7 7 20 39 14 7 7 61 16 13

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 4 12 34 29 19 1 1 49 16 372
2020 Term 10 9 18 35 28 0 0 63 19 11
2019 Indeterminate (permanent) 2 10 27 35 22 1 2 59 13 367

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 30 47 13 8 2 1 0 77 10 372
2020 Term 36 27 19 0 0 18 0 77 0 11
2019 Indeterminate (permanent) 20 44 20 9 4 2 0 66 13 367

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 56 27 7 4 5 1 0 84 9 372
2020 Term 65 26 0 9 0 0 0 91 9 11
2019 Indeterminate (permanent) 50 28 9 8 4 0 0 79 12 366
2018 Indeterminate (permanent) 48 30 9 9 4 1 0 78 13 329
2018 Term 47 21 0 32 0 0 0 68 32 10
2018 Casual 63 28 0 0 0 9 0 100 0 10
2017 Indeterminate (permanent) 50 29 7 7 5 2 0 80 12 332
2014 Indeterminate (permanent) 45 28 9 11 7 1 0 73 18 303
2014 Term 47 53 0 0 0 0 0 100 0 13

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 58 31 7 3 1 0 0 89 5 372
2020 Term 83 17 0 0 0 0 0 100 0 11
2019 Indeterminate (permanent) 54 34 7 4 1 0 0 88 5 367
2018 Indeterminate (permanent) 49 36 8 6 1 0 0 86 6 331
2018 Term 47 11 19 22 0 0 0 59 22 10
2018 Casual 74 17 0 9 0 0 0 91 9 10
2017 Indeterminate (permanent) 51 35 6 5 2 0 0 86 7 333
2014 Indeterminate (permanent) 43 39 5 8 4 0 0 83 12 304
2014 Term 79 14 7 0 0 0 0 93 0 13

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 54 33 8 2 2 1 0 88 4 372
2020 Term 54 35 11 0 0 0 0 89 0 11
2019 Indeterminate (permanent) 50 36 8 5 2 0 0 86 6 368
2018 Indeterminate (permanent) 44 41 8 4 2 0 0 85 6 330
2018 Term 34 66 0 0 0 0 0 100 0 10
2018 Casual 58 22 0 20 0 0 0 80 20 10

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 39 40 11 5 2 1 0 81 7 372
2020 Term 44 27 11 0 9 9 0 78 10 11
2019 Indeterminate (permanent) 37 41 12 5 2 3 1 80 7 362
2018 Indeterminate (permanent) 42 41 8 6 2 1 0 83 8 330
2018 Term 38 39 9 13 0 0 0 78 13 10
2018 Casual 78 13 9 0 0 0 0 91 0 10
2017 Indeterminate (permanent) 41 42 9 6 1 1 0 84 7 333
2014 Indeterminate (permanent) 41 40 10 4 3 2 0 83 7 304
2014 Term 73 27 0 0 0 0 0 100 0 13

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 41 35 11 6 2 4 0 79 9 374
2020 Term 44 36 11 0 9 0 0 80 9 11
2019 Indeterminate (permanent) 38 40 11 5 2 3 1 81 7 368
2018 Indeterminate (permanent) 39 39 13 5 1 3 0 80 7 332
2018 Term 47 21 9 13 9 0 0 68 22 10
2018 Casual 49 20 22 0 0 9 0 76 0 10
2017 Indeterminate (permanent) 38 39 10 4 4 4 0 81 8 333
2014 Indeterminate (permanent) 47 39 6 3 3 3 0 89 5 304
2014 Term 66 27 0 0 0 7 0 100 0 13

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 60 30 4 4 2 0 0 90 6 372
2020 Term 74 26 0 0 0 0 0 100 0 11
2019 Indeterminate (permanent) 59 30 7 3 1 0 1 89 4 364
2018 Indeterminate (permanent) 55 36 6 2 1 0 0 91 3 330
2018 Term 47 43 0 0 9 0 0 91 9 10
2018 Casual 78 22 0 0 0 0 0 100 0 10
2017 Indeterminate (permanent) 53 35 5 5 2 0 0 88 7 333
2014 Indeterminate (permanent) 47 40 4 5 3 0 0 87 8 303
2014 Term 73 27 0 0 0 0 0 100 0 13

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 50 24 12 4 2 5 3 81 6 372
2020 Term 45 17 0 0 9 29 0 87 13 11

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 38 34 15 5 2 5 1 76 8 374
2020 Term 9 44 18 0 9 20 0 66 11 11

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 45 31 9 5 4 4 2 81 10 371
2020 Term 36 35 0 9 0 20 0 89 11 11

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 29 31 19 5 4 8 5 68 11 372
2020 Term 36 17 9 0 0 38 0 85 0 11
2019 Indeterminate (permanent) 28 28 21 9 3 6 5 63 14 365
2018 Indeterminate (permanent) 26 36 14 11 5 6 2 67 17 331
2018 Term 29 34 9 9 9 9 0 69 21 10
2018 Casual 51 22 9 0 0 18 0 89 0 10
2017 Indeterminate (permanent) 29 34 13 9 5 6 4 70 16 332
2014 Indeterminate (permanent) 26 30 16 8 8 6 5 64 18 304
2014 Term 27 46 7 0 0 7 14 92 0 13

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 36 35 14 7 4 4 1 74 11 374
2020 Term 44 28 19 0 0 9 0 79 0 11
2019 Indeterminate (permanent) 33 32 16 12 4 3 1 67 17 366
2018 Indeterminate (permanent) 31 39 14 10 3 2 1 72 14 331
2018 Term 17 43 19 0 9 11 0 68 11 10
2018 Casual 37 22 22 11 0 9 0 64 12 10
2017 Indeterminate (permanent) 32 38 12 9 4 3 1 73 14 333
2014 Indeterminate (permanent) 39 35 10 7 6 3 0 76 14 304
2014 Term 60 27 7 7 0 0 0 86 7 13

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 38 39 15 5 2 2 0 78 7 373
2020 Term 53 38 0 0 0 9 0 100 0 11
2019 Indeterminate (permanent) 34 36 19 7 2 2 0 72 9 364
2018 Indeterminate (permanent) 27 47 17 7 1 1 0 75 8 329
2018 Casual 29 38 24 0 0 9 0 74 0 10

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 24 22 17 10 11 13 2 55 25 371
2020 Term 17 17 19 0 9 18 20 54 15 11
2019 Indeterminate (permanent) 20 19 24 14 10 11 3 45 28 365
2018 Indeterminate (permanent) 16 20 20 16 11 13 5 44 32 331
2018 Term 0 13 39 9 9 21 8 18 26 10
2018 Casual 20 26 9 13 11 9 13 58 30 10
2017 Indeterminate (permanent) 15 22 18 14 14 15 3 45 34 333
2014 Indeterminate (permanent) 11 17 20 16 15 16 4 36 39 304
2014 Term 52 7 20 7 0 14 0 68 8 13

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 49 41 2 7 1 0 0 90 8 373
2020 Term 37 45 0 18 0 0 0 82 18 11

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 43 37 9 7 2 0 1 81 9 373
2020 Term 28 43 11 18 0 0 0 71 18 11
2019 Indeterminate (permanent) 47 38 5 8 2 0 0 85 10 364
2017 Indeterminate (permanent) 47 33 6 8 5 0 0 81 14 333
2014 Indeterminate (permanent) 45 33 7 11 3 0 0 78 15 304
2014 Term 66 34 0 0 0 0 0 100 0 13

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 52 33 9 4 2 0 1 86 6 368
2020 Term 45 37 0 18 0 0 0 82 18 11
2019 Indeterminate (permanent) 49 37 8 4 1 0 0 87 5 366
2017 Indeterminate (permanent) 57 30 7 4 2 0 0 88 6 333
2014 Indeterminate (permanent) 44 40 11 4 1 0 0 84 5 304
2014 Term 66 27 7 0 0 0 0 93 0 13

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 71 20 4 3 1 1 0 92 4 372
2020 Term 83 8 0 9 0 0 0 91 9 11
2017 Indeterminate (permanent) 64 25 5 5 1 0 0 89 6 331
2014 Indeterminate (permanent) 67 24 3 4 1 1 0 92 5 304
2014 Term 80 14 0 0 0 7 0 100 0 13

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 51 27 15 5 1 0 0 78 6 373
2020 Term 83 17 0 0 0 0 0 100 0 11
2019 Indeterminate (permanent) 46 34 13 4 1 2 0 81 6 366

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 12 88 374
2020 Term 0 100 11
2019 Indeterminate (permanent) 12 88 368
2018 Indeterminate (permanent) 12 88 329

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 59 41 44
2019 Indeterminate (permanent) 65 35 43
2018 Indeterminate (permanent) 38 62 40

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 47 53 44
2019 Indeterminate (permanent) 52 48 43
2018 Indeterminate (permanent) 69 31 40

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Indeterminate (permanent) 12 88 40

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 0 100 44
2019 Indeterminate (permanent) 0 100 43
2018 Indeterminate (permanent) 0 100 40

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 0 100 44
2019 Indeterminate (permanent) 0 100 43

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 0 100 44
2018 Indeterminate (permanent) 0 100 40

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 34 66 44
2019 Indeterminate (permanent) 28 72 43
2018 Indeterminate (permanent) 35 65 40

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 34 66 44
2019 Indeterminate (permanent) 30 70 43
2018 Indeterminate (permanent) 54 46 40

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 47 53 44
2019 Indeterminate (permanent) 49 51 43
2018 Indeterminate (permanent) 55 45 40

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 36 64 44
2019 Indeterminate (permanent) 43 57 43
2018 Indeterminate (permanent) 51 49 40

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 38 62 44
2019 Indeterminate (permanent) 28 72 43
2018 Indeterminate (permanent) 31 69 40

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 58 42 44
2019 Indeterminate (permanent) 55 45 43
2018 Indeterminate (permanent) 67 33 40

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 38 62 44
2019 Indeterminate (permanent) 37 63 43
2018 Indeterminate (permanent) 36 64 40

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 0 100 44
2019 Indeterminate (permanent) 0 100 43
2018 Indeterminate (permanent) 0 100 40

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 0 100 44
2019 Indeterminate (permanent) 14 86 43

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 11 89 44
2019 Indeterminate (permanent) 12 88 43

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 36 64 44
2019 Indeterminate (permanent) 44 56 43
2018 Indeterminate (permanent) 51 49 40

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 18 82 44
2019 Indeterminate (permanent) 19 81 43
2018 Indeterminate (permanent) 27 73 40

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 16 84 43

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 73 27 44
2019 Indeterminate (permanent) 73 27 43
2018 Indeterminate (permanent) 49 51 40

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 28 72 44
2019 Indeterminate (permanent) 38 62 43
2018 Indeterminate (permanent) 29 71 40

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 11 89 44
2018 Indeterminate (permanent) 14 86 40

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 14 86 44

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 12 88 44

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 0 100 43
2018 Indeterminate (permanent) 0 100 40

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Indeterminate (permanent) 13 87 40

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 13 87 44
2018 Indeterminate (permanent) 13 87 40

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 18 82 44
2019 Indeterminate (permanent) 25 75 43
2018 Indeterminate (permanent) 39 61 40

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 20 80 43

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Indeterminate (permanent) 19 81 40

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 14 86 43

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 21 79 43
2018 Indeterminate (permanent) 15 85 40

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 47 53 43
2018 Indeterminate (permanent) 46 54 40

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 14 86 43
2018 Indeterminate (permanent) 12 88 40

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 63 37 43
2018 Indeterminate (permanent) 55 45 40

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 53 47 43
2018 Indeterminate (permanent) 55 45 40

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 0 100 43

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 11 89 43

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 20 16 18 5 5 29 7 57 15 374
2020 Term 8 9 19 0 0 55 9 47 0 11
2019 Indeterminate (permanent) 15 16 19 7 4 32 7 51 18 367
2018 Indeterminate (permanent) 16 17 19 6 3 31 8 54 15 329
2018 Term 29 11 9 0 23 19 9 56 31 10
2018 Casual 38 9 13 11 0 29 0 67 16 10
2017 Indeterminate (permanent) 12 22 17 6 6 29 10 54 18 333
2014 Indeterminate (permanent) 11 15 19 5 7 35 7 46 21 304
2014 Term 39 13 0 0 0 34 14 100 0 13

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 34 29 18 5 3 10 1 71 8 374
2020 Term 26 26 10 0 0 38 0 84 0 11
2019 Indeterminate (permanent) 31 30 18 7 3 10 1 70 10 368
2018 Indeterminate (permanent) 28 39 18 5 2 8 0 73 7 329
2018 Term 29 30 0 0 23 19 0 72 28 10
2018 Casual 37 13 22 11 0 18 0 60 13 10
2017 Indeterminate (permanent) 25 36 16 6 6 10 1 68 13 332
2014 Indeterminate (permanent) 21 31 18 4 6 20 1 65 12 304
2014 Term 34 32 14 0 0 20 0 83 0 13

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 6 94 374
2019 Indeterminate (permanent) 7 93 368
2018 Indeterminate (permanent) 7 93 329
2018 Casual 0 100 10

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 21 16 17 4 4 32 5 60 13 372
2020 Term 0 17 19 0 0 55 9 47 0 11
2019 Indeterminate (permanent) 16 13 17 6 2 38 9 53 14 365
2018 Indeterminate (permanent) 18 17 19 3 2 33 7 59 9 329
2018 Term 20 9 11 23 0 28 9 46 36 10
2018 Casual 38 11 22 0 0 29 0 69 0 10
2017 Indeterminate (permanent) 15 17 15 2 4 40 7 60 12 330
2014 Indeterminate (permanent) 12 16 17 3 3 45 5 56 11 304
2014 Term 20 25 0 0 0 28 27 100 0 13

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 36 30 16 5 3 9 1 74 8 374
2020 Term 17 46 10 0 0 27 0 86 0 11
2019 Indeterminate (permanent) 31 28 20 6 1 11 2 69 8 367
2018 Indeterminate (permanent) 30 34 19 3 2 11 0 73 6 331
2018 Term 29 19 11 13 9 19 0 58 28 10
2018 Casual 49 11 22 0 0 18 0 74 0 10
2017 Indeterminate (permanent) 28 34 16 3 3 14 2 74 8 331
2014 Indeterminate (permanent) 25 28 15 4 3 23 2 71 9 302
2014 Term 34 32 7 0 0 27 0 91 0 13

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 6 94 372
2020 Term 0 100 11

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 10 90 371
2020 Term 0 100 11
2019 Indeterminate (permanent) 15 85 367
2017 Indeterminate (permanent) 19 81 331
2014 Indeterminate (permanent) 12 88 304

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 48 52 37

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 87 13 37
2017 Indeterminate (permanent) 86 14 62
2014 Indeterminate (permanent) 78 22 36

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 49 39 6 6 0 0 0 88 6 32
2017 Indeterminate (permanent) 58 24 9 9 0 0 0 82 9 54
2014 Indeterminate (permanent) 52 41 7 0 0 0 0 93 0 28

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 55 27 9 3 2 2 2 85 5 372
2020 Term 37 36 0 0 0 9 18 100 0 11
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 42 33 15 6 3 2 0 76 9 373
2020 Term 46 36 0 18 0 0 0 82 18 11

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 50 35 9 5 1 0 0 85 6 374
2020 Term 53 36 0 0 0 0 11 100 0 11

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 44 38 11 4 2 1 0 82 7 373
2020 Term 53 26 10 0 0 0 11 89 0 11

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 43 37 10 6 1 1 2 83 7 370
2020 Term 35 36 0 9 0 9 11 89 11 11

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 55 30 8 2 1 2 2 88 4 373
2020 Term 72 17 0 0 0 0 11 100 0 11

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 79 17 3 1 0 0 0 96 1 373
2020 Term 71 8 0 0 0 10 11 100 0 11

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 62 30 7 2 0 0 0 92 2 374
2020 Term 72 17 0 0 0 0 11 100 0 11

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 58 24 8 7 3 0 0 82 10 373
2020 Term 56 35 9 0 0 0 0 91 0 11

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 67 25 5 1 2 0 0 92 3 374
2020 Term 72 17 0 0 0 0 11 100 0 11

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 100 0 133

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 21 28 21 19 10 1 1 50 29 133

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 49 38 8 2 1 2 0 88 3 373
2020 Term 46 26 19 9 0 0 0 72 9 11
2019 Indeterminate (permanent) 35 43 14 3 2 2 0 80 6 368
2018 Indeterminate (permanent) 40 41 11 5 1 1 0 82 7 331
2018 Term 21 58 8 13 0 0 0 79 13 10
2018 Casual 42 17 31 0 11 0 0 58 11 10
2017 Indeterminate (permanent) 34 46 10 5 2 2 0 82 8 333

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 46 26 11 10 6 1 0 73 16 372
2020 Term 46 36 9 0 9 0 0 82 9 11

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 56 27 8 3 2 2 1 85 6 372
2020 Term 74 17 0 0 9 0 0 91 9 11

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 41 34 14 6 3 1 0 76 10 373
2020 Term 56 35 9 0 0 0 0 91 0 11
2019 Indeterminate (permanent) 36 40 14 7 3 1 0 76 10 368
2018 Indeterminate (permanent) 33 40 18 4 4 0 0 74 8 332
2018 Term 17 30 34 19 0 0 0 47 19 10
2018 Casual 33 29 18 0 11 9 0 68 12 10
2017 Indeterminate (permanent) 25 44 19 6 5 1 0 70 11 333

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 29 46 15 9 2 0 0 75 10 133

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 48 22 11 8 9 0 3 71 18 373
2020 Term 64 17 9 10 0 0 0 81 10 11

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 43 30 18 6 3 0 0 73 9 373
2020 Term 38 44 18 0 0 0 0 82 0 11
2019 Indeterminate (permanent) 31 30 20 9 9 0 1 62 18 368
2018 Indeterminate (permanent) 26 25 21 10 16 0 1 52 27 331
2018 Term 49 0 30 9 11 0 0 49 21 10
2018 Casual 22 29 40 0 9 0 0 51 9 10
2017 Indeterminate (permanent) 20 23 22 14 20 0 1 43 34 333

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 19 29 31 13 8 0 0 48 22 372
2020 Term 18 26 29 18 9 0 0 44 27 11
2019 Indeterminate (permanent) 25 33 25 11 4 1 1 59 15 367
2018 Indeterminate (permanent) 17 35 30 12 5 0 1 52 17 331
2018 Term 36 11 34 19 0 0 0 47 19 10
2018 Casual 29 20 33 9 9 0 0 49 18 10
2017 Indeterminate (permanent) 16 30 32 14 7 0 2 46 21 330

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 29 32 23 9 5 0 1 62 15 373
2020 Term 20 43 18 0 9 0 10 70 10 11
2019 Indeterminate (permanent) 35 30 22 8 4 0 2 66 12 365
2018 Indeterminate (permanent) 23 38 27 9 3 0 1 61 12 329
2018 Term 27 30 23 9 0 0 11 64 11 10
2018 Casual 33 26 42 0 0 0 0 58 0 10
2017 Indeterminate (permanent) 20 37 24 9 8 0 2 58 17 332

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 27 28 21 12 10 1 1 56 23 373
2020 Term 46 18 18 0 9 9 0 70 10 11
2019 Indeterminate (permanent) 26 30 21 14 8 1 1 56 22 367
2018 Indeterminate (permanent) 18 28 28 17 8 0 1 47 25 330
2018 Term 27 21 43 0 9 0 0 47 9 10
2018 Casual 20 17 22 0 42 0 0 37 42 10
2017 Indeterminate (permanent) 16 29 25 17 9 0 3 47 27 332

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 46 27 16 6 3 0 1 75 9 372
2020 Term 29 35 18 9 9 0 0 64 18 11
2019 Indeterminate (permanent) 56 27 9 3 1 0 4 87 4 366
2018 Indeterminate (permanent) 50 31 13 2 1 0 4 84 3 330
2018 Term 58 30 0 0 0 11 0 100 0 10
2018 Casual 58 29 0 0 0 0 13 100 0 10
2017 Indeterminate (permanent) 42 29 16 2 1 0 9 78 4 332

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 34 29 21 10 6 0 0 63 16 371
2020 Term 20 34 28 0 18 0 0 54 18 11
2019 Indeterminate (permanent) 44 27 16 8 4 0 1 71 12 366
2018 Indeterminate (permanent) 38 31 16 9 4 0 1 70 13 331
2018 Term 49 21 21 9 0 0 0 70 9 10
2018 Casual 24 35 13 9 20 0 0 58 29 10
2017 Indeterminate (permanent) 30 34 20 9 6 0 1 65 15 329

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 32 26 16 15 7 0 4 60 23 373
2020 Term 38 35 18 9 0 0 0 73 9 11

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 39 33 17 7 2 1 1 74 9 374
2020 Term 64 27 9 0 0 0 0 91 0 11
2019 Indeterminate (permanent) 38 36 18 6 2 1 1 75 8 365
2018 Indeterminate (permanent) 32 36 18 7 4 0 1 70 11 331
2018 Term 31 58 0 0 0 11 0 100 0 10
2018 Casual 54 37 0 9 0 0 0 91 9 10
2017 Indeterminate (permanent) 30 35 22 7 5 0 1 66 12 328

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 31 38 19 7 3 1 1 70 10 371
2020 Term 32 37 20 0 10 0 0 70 10 10
2019 Indeterminate (permanent) 33 40 18 6 2 0 1 74 8 363
2018 Indeterminate (permanent) 30 39 19 7 2 1 2 71 9 329
2018 Casual 42 17 42 0 0 0 0 58 0 10
2017 Indeterminate (permanent) 24 37 24 10 3 0 1 63 13 328

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 40 33 14 8 5 0 0 73 13 371
2020 Term 42 28 20 0 10 0 0 70 10 10
2019 Indeterminate (permanent) 39 33 14 9 4 0 1 73 13 365
2018 Indeterminate (permanent) 35 35 18 7 3 0 1 71 10 330
2018 Term 47 9 13 21 9 0 0 57 30 10
2017 Indeterminate (permanent) 32 34 19 9 5 0 2 67 14 329

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 52 27 8 7 5 0 1 80 12 371
2020 Term 65 17 9 0 9 0 0 82 9 11
2019 Indeterminate (permanent) 51 24 12 6 6 0 1 75 12 362

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 29 33 21 11 6 0 1 62 16 374
2020 Term 9 28 36 0 27 0 0 37 27 11

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 32 41 16 7 2 0 1 74 10 371
2020 Term 29 35 9 18 9 0 0 64 27 11
2019 Indeterminate (permanent) 45 32 13 6 2 0 1 78 8 362
2018 Indeterminate (permanent) 36 34 22 4 2 0 1 71 6 329
2018 Term 47 9 13 19 0 11 0 64 21 10
2018 Casual 31 60 0 0 9 0 0 91 9 10
2017 Indeterminate (permanent) 31 38 21 6 3 1 1 70 9 329

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 55 27 10 3 2 0 2 84 6 371
2020 Term 45 8 29 18 0 0 0 53 18 11
2019 Indeterminate (permanent) 57 24 10 2 4 0 2 83 7 361
2018 Indeterminate (permanent) 55 21 15 4 2 1 3 79 6 330
2018 Casual 61 17 22 0 0 0 0 78 0 10
2017 Indeterminate (permanent) 59 21 10 6 2 0 2 81 8 332

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 41 31 16 7 3 0 1 73 11 370
2020 Term 38 35 9 9 9 0 0 73 18 11

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 75 11 6 1 1 0 6 92 2 372
2020 Term 73 8 0 0 0 0 19 100 0 11
2019 Indeterminate (permanent) 76 9 1 1 2 0 10 96 3 363
2018 Indeterminate (permanent) 76 13 4 1 1 0 5 93 2 330
2018 Term 70 9 0 0 0 0 21 100 0 10
2018 Casual 92 8 0 0 0 0 0 100 0 10

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 74 10 6 3 3 0 4 87 6 372
2020 Term 81 19 0 0 0 0 0 100 0 10
2019 Indeterminate (permanent) 70 12 8 4 4 1 2 84 8 367
2018 Indeterminate (permanent) 69 14 8 1 4 0 3 86 6 329
2018 Term 68 0 0 23 0 0 9 75 25 10
2018 Casual 78 22 0 0 0 0 0 100 0 10
2017 Indeterminate (permanent) 70 14 5 4 3 1 3 87 8 331

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 66 20 8 3 1 0 2 87 5 373
2020 Term 74 26 0 0 0 0 0 100 0 11
2019 Indeterminate (permanent) 56 27 9 5 2 0 1 84 7 366
2018 Indeterminate (permanent) 48 28 16 3 3 0 2 77 7 327
2018 Term 50 19 23 9 0 0 0 68 9 10
2018 Casual 80 0 20 0 0 0 0 80 0 10
2017 Indeterminate (permanent) 51 27 14 2 3 0 2 80 5 330

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 67 15 7 5 4 1 2 84 9 371
2020 Term 83 17 0 0 0 0 0 100 0 11
2019 Indeterminate (permanent) 59 20 9 6 4 0 1 81 10 359
2018 Indeterminate (permanent) 53 21 13 5 5 0 2 76 11 329
2018 Term 38 21 22 19 0 0 0 59 19 10
2018 Casual 72 8 20 0 0 0 0 80 0 10
2017 Indeterminate (permanent) 59 21 8 6 4 0 2 81 10 329

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 62 14 4 2 1 1 17 92 4 373
2020 Term 64 8 0 0 0 0 28 100 0 11
2019 Indeterminate (permanent) 54 17 6 2 1 1 19 89 3 363
2018 Indeterminate (permanent) 50 18 5 2 1 0 23 89 4 326
2018 Term 61 9 0 0 0 0 30 100 0 10
2017 Indeterminate (permanent) 51 15 8 2 1 0 23 85 5 331

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 73 16 4 0 1 0 5 94 1 374
2020 Term 64 17 10 0 0 0 9 89 0 11
2019 Indeterminate (permanent) 72 17 5 1 1 0 4 93 2 363
2018 Indeterminate (permanent) 68 18 5 2 1 0 6 92 3 328
2018 Casual 81 0 0 11 0 8 0 88 12 10
2017 Indeterminate (permanent) 70 18 5 1 0 0 6 94 1 331

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 82 10 2 2 1 1 2 95 3 373
2020 Term 17 9 47 9 18 0 0 26 27 11
2019 Indeterminate (permanent) 84 8 1 1 2 0 4 95 3 365
2018 Indeterminate (permanent) 77 11 3 2 2 0 5 93 4 329
2018 Term 27 0 21 11 41 0 0 27 53 10
2018 Casual 22 26 0 29 11 0 13 54 46 10
2017 Indeterminate (permanent) 77 12 3 1 1 0 6 95 2 332

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 44 34 13 4 2 0 2 80 6 374
2020 Term 47 35 0 9 0 9 0 90 10 11
2019 Indeterminate (permanent) 51 25 17 3 2 0 2 78 5 365
2018 Indeterminate (permanent) 46 29 17 4 3 0 2 76 6 328
2018 Term 51 21 9 19 0 0 0 72 19 10
2018 Casual 60 20 9 0 11 0 0 80 11 10
2017 Indeterminate (permanent) 48 31 13 4 2 0 2 81 6 331

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 29 41 23 6 2 0 0 70 8 374
2020 Term 48 35 17 0 0 0 0 83 0 11

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 13 37 38 10 2 0 0 50 13 372
2020 Term 29 27 26 18 0 0 0 56 18 11
2019 Indeterminate (permanent) 19 37 33 9 2 0 0 56 11 368
2018 Indeterminate (permanent) 16 31 42 9 2 0 0 47 12 332
2018 Term 9 13 47 30 0 0 0 22 30 10
2018 Casual 31 38 11 9 11 0 0 69 20 10
2017 Indeterminate (permanent) 10 33 42 10 4 0 0 43 14 332

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 6 18 40 27 9 0 0 36 24 373
2020 Term 0 28 26 26 20 0 0 46 28 11
2019 Indeterminate (permanent) 5 13 38 27 16 0 0 43 18 366
2018 Indeterminate (permanent) 4 15 40 26 15 0 0 41 18 328
2018 Term 0 28 53 19 0 0 0 19 28 10
2018 Casual 20 18 49 0 13 0 0 13 38 10
2017 Indeterminate (permanent) 4 16 42 28 11 0 0 38 20 332
Top of page

Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 28 61 11 0 69 31 374
2020 Term 26 64 10 0 71 29 11

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 49 51 103

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 49 18 12 8 6 0 8 73 14 374
2020 Term 64 18 9 0 0 0 9 90 0 11
2019 Indeterminate (permanent) 42 19 14 10 8 1 7 66 19 363
2018 Indeterminate (permanent) 37 13 16 12 12 2 7 55 27 331
2018 Term 51 9 0 9 9 0 21 76 24 10
2018 Casual 48 9 0 0 9 0 34 86 14 10

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 22 27 18 14 10 1 7 54 27 103

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 15 16 15 19 24 1 9 35 48 103
Report a problem on this page
Date modified: