2020 Public Service Employee Survey Results by Theme for Treasury Board of Canada Secretariat by Question 106. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 38 44 6 9 3 0 0 81 13 32
2019 CR 46 28 9 11 7 0 0 74 17 46
2019 CR-04 45 18 0 27 9 0 0 64 36 11
2019 CR-05 39 35 13 6 6 0 0 74 13 31
2018 CR 20 47 10 17 7 0 0 67 23 30
2018 CR-05 22 50 11 17 0 0 0 72 17 18
2017 CR 29 42 23 6 0 0 0 71 6 31
2017 CR-05 20 55 15 10 0 0 0 75 10 20
2014 CR 29 37 7 15 12 0 0 66 27 41
2014 CR-05 14 53 4 14 14 0 0 67 29 21

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 30 55 6 6 3 0 0 85 9 33
2019 CR 50 26 11 2 11 0 0 76 13 46
2019 CR-04 45 9 18 9 18 0 0 55 27 11
2019 CR-05 48 32 10 0 10 0 0 81 10 31
2018 CR 20 40 13 23 3 0 0 60 27 30
2018 CR-05 17 44 17 22 0 0 0 61 22 18
2017 CR 26 42 6 10 16 0 0 68 26 31
2017 CR-05 25 50 5 10 10 0 0 75 20 20

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 63 31 6 0 0 0 0 94 0 32
2019 CR 57 35 7 0 2 0 0 91 2 46
2019 CR-04 55 36 9 0 0 0 0 91 0 11
2019 CR-05 55 35 6 0 3 0 0 90 3 31
2018 CR 45 38 10 3 3 0 0 83 7 29
2018 CR-05 50 39 11 0 0 0 0 89 0 18
2017 CR 48 48 3 0 0 0 0 97 0 31
2017 CR-05 45 50 5 0 0 0 0 95 0 20
2014 CR 56 27 15 0 2 0 0 83 2 41
2014 CR-05 57 24 14 0 5 0 0 81 5 21

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 58 33 6 0 3 0 0 91 3 33
2019 CR 60 24 7 4 4 0 0 84 9 45
2019 CR-04 50 30 10 0 10 0 0 80 10 10
2019 CR-05 58 26 6 6 3 0 0 84 10 31
2018 CR 30 47 10 10 3 0 0 77 13 30
2018 CR-05 33 44 11 11 0 0 0 78 11 18
2017 CR 48 26 16 6 3 0 0 74 10 31
2017 CR-05 45 30 15 5 5 0 0 75 10 20
2014 CR 39 27 10 15 10 0 0 66 24 41
2014 CR-05 23 39 14 14 10 0 0 62 24 21

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 76 18 0 0 6 0 0 94 6 33
2019 CR 59 26 7 7 2 0 0 85 9 46
2019 CR-04 55 27 0 18 0 0 0 82 18 11
2019 CR-05 55 29 10 3 3 0 0 84 6 31
2018 CR 50 30 10 7 3 0 0 80 10 30
2018 CR-05 50 39 11 0 0 0 0 89 0 18
2017 CR 26 32 26 10 6 0 0 58 16 31
2017 CR-05 25 40 10 15 10 0 0 65 25 20
2014 CR 34 25 12 12 15 0 2 60 27 41
2014 CR-05 23 24 14 14 24 0 0 47 38 21

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 73 21 0 3 3 0 0 94 6 33
2019 CR 57 30 7 4 2 0 0 87 7 46
2019 CR-04 55 27 0 9 9 0 0 82 18 11
2019 CR-05 55 32 10 3 0 0 0 87 3 31
2018 CR 40 40 7 7 3 3 0 83 10 30
2018 CR-05 50 33 6 6 0 6 0 88 6 18
2017 CR 32 26 16 16 6 3 0 60 23 31
2017 CR-05 30 35 5 20 10 0 0 65 30 20
2014 CR 31 29 10 15 12 0 2 62 27 41
2014 CR-05 18 39 10 10 24 0 0 57 33 21

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 27 9 6 3 0 0 82 9 33
2019 CR 54 24 7 15 0 0 0 78 15 46
2019 CR-04 55 18 9 18 0 0 0 73 18 11
2019 CR-05 48 29 6 16 0 0 0 77 16 31
2018 CR 33 17 20 17 7 7 0 54 25 30
2018 CR-05 50 17 17 11 0 6 0 71 12 18
2017 CR 23 29 10 16 13 10 0 57 32 31
2017 CR-05 20 30 5 20 15 10 0 56 39 20
2014 CR 29 15 17 17 19 0 2 45 38 41
2014 CR-05 23 14 14 24 24 0 0 38 48 21
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 27 12 9 3 0 6 74 13 33
2019 CR 43 13 22 9 2 7 4 63 12 46
2019 CR-04 36 9 27 9 0 18 0 56 11 11
2019 CR-05 45 13 19 10 3 3 6 64 14 31

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 61 27 9 0 3 0 0 88 3 33
2019 CR 57 20 11 0 4 9 0 83 5 46
2019 CR-04 64 18 9 0 0 9 0 90 0 11
2019 CR-05 55 23 10 0 6 6 0 83 7 31
2018 CR 23 37 13 13 13 0 0 60 27 30
2018 CR-05 28 33 6 17 17 0 0 61 33 18
2017 CR 42 29 10 13 6 0 0 71 19 31
2017 CR-05 40 40 5 5 10 0 0 80 15 20
2014 CR 49 22 17 7 2 0 2 73 10 41
2014 CR-05 38 29 24 5 5 0 0 67 10 21

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 73 18 9 0 0 0 0 91 0 33
2019 CR 52 26 15 2 2 2 0 80 4 46
2019 CR-04 27 36 36 0 0 0 0 64 0 11
2019 CR-05 58 23 10 3 3 3 0 83 7 31
2018 CR 30 33 10 10 13 3 0 66 24 30
2018 CR-05 28 39 0 11 17 6 0 71 29 18
2017 CR 55 23 6 13 3 0 0 77 16 31
2017 CR-05 50 30 5 10 5 0 0 80 15 20
2014 CR 49 22 15 10 5 0 0 71 15 41
2014 CR-05 43 19 24 9 5 0 0 62 14 21

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 61 21 0 6 0 12 0 93 7 33
2019 CR 48 28 11 4 2 7 0 81 7 46
2019 CR-04 36 36 9 9 0 9 0 80 10 11
2019 CR-05 48 29 13 3 3 3 0 80 7 31
2018 CR 30 40 13 3 0 13 0 81 4 30
2018 CR-05 39 44 0 0 0 17 0 100 0 18
2017 CR 29 19 16 16 6 13 0 56 26 31
2017 CR-05 20 25 20 15 5 15 0 53 23 20
2014 CR 29 25 17 12 10 7 0 58 24 41
2014 CR-05 4 29 14 19 19 14 0 38 45 21

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 33 9 0 3 0 0 88 3 33
2019 CR 48 24 13 9 2 2 2 75 11 46
2019 CR-04 55 27 0 18 0 0 0 82 18 11
2019 CR-05 39 26 19 6 3 3 3 69 10 31
2018 CR 27 43 20 0 3 7 0 75 4 30
2018 CR-05 33 44 11 0 0 11 0 88 0 18
2017 CR 19 26 16 23 6 10 0 50 32 31
2017 CR-05 15 35 25 10 10 5 0 53 21 20
2014 CR 36 22 17 12 10 2 0 60 22 41
2014 CR-05 18 29 10 19 19 5 0 50 40 21

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 30 6 0 3 9 0 90 3 33
2019 CR 44 18 24 7 0 4 2 67 7 45
2019 CR-04 27 27 18 9 0 18 0 67 11 11
2019 CR-05 43 17 30 7 0 0 3 62 7 30
2018 CR 17 37 23 0 10 13 0 62 12 30
2018 CR-05 11 39 22 0 6 22 0 64 7 18
2017 CR 19 23 19 19 10 10 0 46 32 31
2017 CR-05 15 30 25 15 10 5 0 47 26 20
2014 CR 27 20 32 7 5 10 0 51 14 41
2014 CR-05 14 14 33 14 10 14 0 33 28 21

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 33 12 0 3 0 0 85 3 33
2019 CR 39 28 20 9 2 0 2 69 11 46
2019 CR-04 36 36 9 18 0 0 0 73 18 11
2019 CR-05 35 26 26 6 3 0 3 63 10 31
2018 CR 13 30 13 23 13 7 0 46 39 30
2018 CR-05 17 33 6 22 11 11 0 56 38 18
2017 CR 23 36 16 16 6 3 0 60 23 31
2017 CR-05 15 50 20 5 10 0 0 65 15 20
2014 CR 36 25 12 10 10 7 0 66 21 41
2014 CR-05 28 29 5 9 19 10 0 63 32 21
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 33 48 9 9 0 0 0 82 9 33
2019 CR 43 28 11 11 4 2 0 73 16 46
2019 CR-04 36 18 18 9 9 9 0 60 20 11
2019 CR-05 45 32 6 13 3 0 0 77 16 31
2018 CR 17 33 20 17 13 0 0 50 30 30
2018 CR-05 17 28 28 17 11 0 0 44 28 18
2017 CR 16 39 19 13 10 0 3 57 23 31
2017 CR-05 10 40 30 5 10 0 5 53 16 20
2014 CR 34 25 17 12 12 0 0 58 24 41
2014 CR-05 14 39 14 19 14 0 0 52 33 21

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 61 27 9 3 0 0 0 88 3 33
2019 CR 42 38 9 4 4 2 0 82 9 45
2019 CR-04 45 36 9 0 0 9 0 90 0 11
2019 CR-05 43 37 10 3 7 0 0 80 10 30
2018 CR 20 27 23 23 7 0 0 47 30 30
2018 CR-05 22 22 28 28 0 0 0 44 28 18
2017 CR 26 36 19 16 3 0 0 61 19 31
2017 CR-05 25 40 15 15 5 0 0 65 20 20

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 36 6 3 0 3 0 91 3 33
2019 CR 48 28 11 2 4 7 0 81 7 46
2019 CR-04 55 18 18 0 0 9 0 80 0 11
2019 CR-05 45 29 10 3 6 6 0 79 10 31
2018 CR 30 33 17 13 7 0 0 63 20 30
2018 CR-05 33 39 11 11 6 0 0 72 17 18
2017 CR 32 32 19 10 6 0 0 65 16 31
2017 CR-05 35 30 15 10 10 0 0 65 20 20
2014 CR 41 29 15 10 2 0 2 73 12 41
2014 CR-05 28 43 10 14 5 0 0 71 19 21

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 48 30 3 9 9 0 0 79 18 33
2019 CR 36 27 18 13 7 0 0 62 20 45
2019 CR-04 27 45 18 9 0 0 0 73 9 11
2019 CR-05 33 23 20 13 10 0 0 57 23 30
2018 CR 20 43 13 17 7 0 0 63 23 30
2018 CR-05 22 33 17 28 0 0 0 56 28 18
2017 CR 23 36 10 23 10 0 0 58 32 31
2017 CR-05 25 35 5 20 15 0 0 60 35 20
2014 CR 31 32 27 7 0 0 2 65 8 41
2014 CR-05 14 39 29 14 0 0 5 55 15 21

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 48 18 21 9 0 0 3 69 9 33

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 39 39 15 0 6 0 0 79 6 33
2019 CR 39 26 20 4 4 4 2 70 9 46
2019 CR-04 64 9 9 9 0 9 0 80 10 11
2019 CR-05 29 29 26 3 6 3 3 62 10 31
2018 CR 17 37 13 13 10 7 3 59 26 30
2018 CR-05 17 33 6 17 11 11 6 60 33 18
2017 CR 26 32 13 13 13 3 0 60 27 31
2017 CR-05 20 40 10 10 20 0 0 60 30 20
2014 CR 27 32 15 12 7 2 5 63 21 41
2014 CR-05 18 48 14 14 5 0 0 66 19 21

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 27 21 12 9 18 6 6 55 31 33
2019 CR 28 22 20 9 9 4 9 58 20 46
2019 CR-04 36 9 36 9 9 0 0 45 18 11
2019 CR-05 26 26 16 10 10 3 10 59 22 31
2018 CR 13 13 30 23 13 7 0 29 39 30
2018 CR-05 17 17 22 28 11 6 0 35 41 18
2017 CR 16 19 6 19 22 16 0 42 50 31
2017 CR-05 15 25 5 20 25 10 0 45 50 20
2014 CR 19 20 12 22 20 0 7 42 45 41
2014 CR-05 14 19 10 29 24 0 5 35 55 21

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 15 6 6 9 6 3 77 17 33
2019 CR 54 17 11 4 2 0 11 80 7 46
2019 CR-04 64 0 9 9 0 0 18 78 11 11
2019 CR-05 48 23 13 3 3 0 10 79 7 31

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 45 15 12 9 9 3 6 67 20 33
2019 CR 50 22 7 4 4 7 7 83 10 46
2019 CR-04 45 36 0 9 0 0 9 90 10 11
2019 CR-05 48 16 10 3 6 10 6 77 12 31

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 82 6 3 0 6 0 3 91 6 33
2019 CR 80 4 2 2 2 2 7 93 5 46
2019 CR-04 82 0 0 0 0 0 18 100 0 11
2019 CR-05 77 6 3 3 3 3 3 90 7 31

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 73 0 9 3 6 3 6 80 10 33
2019 CR 76 7 0 0 0 4 13 100 0 46
2019 CR-04 64 18 0 0 0 0 18 100 0 11
2019 CR-05 81 3 0 0 0 6 10 100 0 31

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 27 24 3 3 0 0 70 6 33
2019 CR 36 40 13 4 7 0 0 76 11 45
2019 CR-04 10 70 10 0 10 0 0 80 10 10
2019 CR-05 39 32 16 6 6 0 0 71 13 31
2018 CR 27 37 20 7 7 3 0 66 14 30
2018 CR-05 22 39 28 0 6 6 0 65 6 18
2017 CR 23 26 32 13 3 3 0 50 17 31
2017 CR-05 20 35 25 15 5 0 0 55 20 20
2014 CR 17 39 12 17 15 0 0 56 32 41
2014 CR-05 9 43 5 29 14 0 0 52 43 21

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 36 15 6 0 0 0 79 6 33
2019 CR 43 30 20 4 2 0 0 74 7 46
2019 CR-04 27 55 18 0 0 0 0 82 0 11
2019 CR-05 45 26 19 6 3 0 0 71 10 31
2018 CR 30 40 20 3 3 3 0 72 7 30
2018 CR-05 17 56 17 0 6 6 0 76 6 18
2017 CR 29 42 19 6 3 0 0 71 10 31
2017 CR-05 20 50 15 10 5 0 0 70 15 20
2014 CR 29 27 15 12 12 0 5 59 26 41
2014 CR-05 23 29 5 24 14 0 5 55 40 21

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 42 3 9 3 0 0 85 12 33
2019 CR 47 31 13 2 7 0 0 78 9 45
2019 CR-04 45 36 9 0 9 0 0 82 9 11
2019 CR-05 43 30 17 3 7 0 0 73 10 30
2018 CR 33 30 27 3 7 0 0 63 10 30
2018 CR-05 39 28 22 6 6 0 0 67 11 18
2017 CR 19 52 16 10 3 0 0 71 13 31
2017 CR-05 15 50 20 10 5 0 0 65 15 20
2014 CR 32 31 12 12 7 0 5 67 20 41
2014 CR-05 19 43 10 10 14 0 5 65 25 21

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 36 39 9 6 3 3 3 81 10 33
2019 CR 35 37 15 9 0 4 0 75 9 46
2019 CR-04 45 36 9 0 0 9 0 90 0 11
2019 CR-05 26 39 19 13 0 3 0 67 13 31
2018 CR 27 33 13 10 7 10 0 67 19 30
2018 CR-05 22 39 6 11 6 17 0 73 20 18
2017 CR 16 26 16 22 3 13 3 50 31 31
2017 CR-05 15 30 15 20 0 15 5 56 25 20

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 58 33 0 9 0 0 0 91 9 33
2019 CR 59 17 9 11 4 0 0 76 15 46
2019 CR-04 55 27 0 9 9 0 0 82 18 11
2019 CR-05 55 16 13 13 3 0 0 71 16 31
2018 CR 33 33 23 3 3 3 0 69 7 30
2018 CR-05 33 33 22 6 0 6 0 71 6 18
2017 CR 45 26 16 10 3 0 0 71 13 31
2017 CR-05 35 35 15 10 5 0 0 70 15 20
2014 CR 39 29 7 17 5 0 2 70 23 41
2014 CR-05 23 38 5 24 5 0 5 65 30 21

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 27 9 3 6 0 0 82 9 33
2019 CR 50 20 17 9 2 0 2 71 11 46
2019 CR-04 73 9 9 0 9 0 0 82 9 11
2019 CR-05 42 23 23 13 0 0 0 65 13 31
2018 CR 33 43 17 3 3 0 0 77 7 30
2018 CR-05 28 50 11 6 6 0 0 78 11 18
2017 CR 39 29 23 6 3 0 0 68 10 31
2017 CR-05 35 35 15 10 5 0 0 70 15 20
2014 CR 53 32 10 2 0 0 2 87 3 41
2014 CR-05 47 29 19 5 0 0 0 76 5 21

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 42 58 33

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 63 9 6 3 3 9 6 85 7 32

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 CR 24 42 33 33
2019 CR 28 17 54 46
2019 CR-04 9 18 73 11
2019 CR-05 32 19 48 31
2018 CR 43 23 33 30
2018 CR-05 44 28 28 18
2017 CR 48 23 29 31
2017 CR-05 55 20 25 20
2014 CR 39 27 34 41
2014 CR-05 53 18 29 21

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 CR 0 31 38 0 31 0 13
2019 CR-05 0 40 40 0 20 0 10
2018 CR 8 15 23 15 23 15 13
2017 CR 7 20 67 0 7 0 15
2017 CR-05 0 18 73 0 9 0 11
2014 CR 0 25 56 6 9999 13 16
2014 CR-05 0 27 63 9 9999 0 11
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 58 39 0 3 0 0 0 97 3 33
2019 CR 59 20 17 2 2 0 0 78 4 46
2019 CR-04 64 18 18 0 0 0 0 82 0 11
2019 CR-05 58 19 16 3 3 0 0 77 6 31
2018 CR 57 33 3 7 0 0 0 90 7 30
2018 CR-05 67 33 0 0 0 0 0 100 0 18
2017 CR 39 39 16 6 0 0 0 78 6 31
2017 CR-05 35 45 20 0 0 0 0 80 0 20
2014 CR 44 27 15 12 0 2 0 73 12 41
2014 CR-05 47 24 14 14 0 0 0 71 14 21

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 33 12 3 0 0 0 85 3 33
2019 CR 41 28 24 2 2 2 0 71 4 46
2019 CR-04 55 9 36 0 0 0 0 64 0 11
2019 CR-05 35 32 23 3 3 3 0 70 7 31
2018 CR 20 50 13 10 7 0 0 70 17 30
2018 CR-05 22 67 6 0 6 0 0 89 6 18
2017 CR 36 32 16 13 0 3 0 70 13 31
2017 CR-05 30 45 15 10 0 0 0 75 10 20
2014 CR 39 29 17 7 0 7 0 74 8 41
2014 CR-05 33 24 14 14 0 14 0 67 17 21

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 9 12 27 21 30 0 0 52 21 33
2019 CR 7 7 32 30 23 0 2 53 14 44
2019 CR-04 9 9 27 27 27 0 0 55 18 11
2019 CR-05 7 7 34 31 21 0 0 52 14 29
2018 CR 10 20 33 30 3 3 0 34 31 30
2018 CR-05 6 28 33 22 6 6 0 29 35 18
2017 CR 10 33 23 23 10 0 0 33 43 30
2017 CR-05 11 32 21 32 5 0 0 37 42 19
2014 CR 7 15 32 17 19 0 10 40 24 41
2014 CR-05 10 24 38 10 14 0 5 24 35 21

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 3 9 21 33 30 3 0 66 13 33
2019 CR 11 7 24 20 31 2 4 55 19 45
2019 CR-04 10 0 30 10 40 10 0 56 11 10
2019 CR-05 13 10 26 23 26 0 3 50 23 31
2018 CR 7 27 20 27 10 7 3 41 37 30
2018 CR-05 6 28 17 28 11 11 0 44 38 18
2017 CR 4 21 11 29 21 4 11 58 29 28
2017 CR-05 5 16 10 26 21 5 16 60 27 19
2014 CR 5 20 20 20 22 0 15 48 29 41
2014 CR-05 4 29 19 19 14 0 14 38 39 21

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 0 15 12 45 21 3 3 71 16 33
2019 CR 4 13 13 35 26 2 7 67 19 46
2019 CR-04 9 18 9 27 18 9 9 56 33 11
2019 CR-05 3 13 13 42 26 0 3 70 17 31
2018 CR 7 24 3 34 14 10 7 58 38 29
2018 CR-05 6 24 0 41 12 18 0 64 36 17
2017 CR 10 21 24 17 17 7 3 39 35 29
2017 CR-05 11 16 32 11 21 5 5 35 29 19
2014 CR 5 17 27 17 17 0 17 41 26 41
2014 CR-05 5 14 34 19 14 0 14 38 22 21

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 3 6 30 33 24 3 0 59 9 33
2019 CR 9 11 24 20 33 0 2 55 20 45
2019 CR-04 20 0 30 0 50 0 0 50 20 10
2019 CR-05 6 16 26 26 26 0 0 52 23 31
2018 CR 10 20 23 33 10 3 0 45 31 30
2018 CR-05 17 22 22 28 6 6 0 35 41 18
2017 CR 4 21 36 21 14 4 0 37 26 28
2017 CR-05 0 21 47 21 11 0 0 32 21 19
2014 CR 2 15 17 27 27 0 12 61 20 41
2014 CR-05 5 19 19 24 23 0 10 52 27 21

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 6 12 18 39 24 0 0 64 18 33
2019 CR 7 13 24 16 33 2 4 52 21 45
2019 CR-04 9 18 27 18 18 9 0 40 30 11
2019 CR-05 7 13 27 13 37 0 3 52 21 30
2018 CR 7 30 30 20 13 0 0 33 37 30
2018 CR-05 11 28 39 11 11 0 0 22 39 18
2017 CR 23 23 23 13 10 0 7 25 50 30
2017 CR-05 25 20 20 20 5 0 10 28 50 20
2014 CR 7 15 25 20 19 0 15 46 26 41
2014 CR-05 10 19 34 14 14 0 10 31 32 21

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 3 15 15 18 39 6 3 63 20 33
2019 CR 20 13 30 11 20 2 4 33 35 46
2019 CR-04 18 18 18 9 27 9 0 40 40 11
2019 CR-05 23 10 39 10 16 0 3 27 33 31
2018 CR 20 43 13 10 10 3 0 21 66 30
2018 CR-05 22 39 17 6 11 6 0 18 65 18
2017 CR 10 33 17 13 10 10 7 28 52 30
2017 CR-05 15 25 20 15 5 10 10 25 50 20
2014 CR 2 15 32 27 12 0 12 44 20 41
2014 CR-05 0 14 48 23 5 0 10 31 16 21

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 0 3 30 27 36 0 3 66 3 33
2019 CR 7 7 31 20 29 2 4 52 14 45
2019 CR-04 10 20 30 10 30 0 0 40 30 10
2019 CR-05 6 3 32 26 26 3 3 55 10 31
2018 CR 10 17 23 17 20 10 3 42 31 30
2018 CR-05 11 17 28 17 17 11 0 38 31 18
2017 CR 13 20 17 17 17 13 3 40 40 30
2017 CR-05 15 15 15 20 15 15 5 44 37 20
2014 CR 5 15 29 15 17 2 17 39 24 41
2014 CR-05 10 19 29 10 14 5 14 29 36 21

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 12 18 30 18 21 0 0 39 30 33
2019 CR 15 35 24 11 11 2 2 23 52 46
2019 CR-04 36 18 9 27 9 0 0 36 55 11
2019 CR-05 10 45 32 3 6 3 0 10 57 31

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 36 48 15 0 0 0 0 85 0 33
2019 CR 35 24 26 11 0 4 0 61 11 46
2019 CR-04 36 18 45 0 0 0 0 55 0 11
2019 CR-05 29 26 23 16 0 6 0 59 17 31

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 33 6 3 3 0 0 88 6 33
2019 CR 52 28 11 7 0 2 0 82 7 46
2019 CR-04 45 36 9 9 0 0 0 82 9 11
2019 CR-05 52 26 13 6 0 3 0 80 7 31
2018 CR 40 23 3 30 3 0 0 63 33 30
2018 CR-05 44 22 6 28 0 0 0 67 28 18
2017 CR 39 26 10 19 6 0 0 65 26 31
2017 CR-05 40 30 10 10 10 0 0 70 20 20
2014 CR 39 17 10 17 17 0 0 56 34 41
2014 CR-05 23 19 10 19 29 0 0 43 48 21

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 76 21 0 3 0 0 0 97 3 33
2019 CR 52 33 11 4 0 0 0 85 4 46
2019 CR-04 45 36 9 9 0 0 0 82 9 11
2019 CR-05 52 32 13 3 0 0 0 84 3 31
2018 CR 43 37 7 10 3 0 0 80 13 30
2018 CR-05 50 44 0 6 0 0 0 94 6 18
2017 CR 39 36 13 10 3 0 0 74 13 31
2017 CR-05 35 45 5 10 5 0 0 80 15 20
2014 CR 34 32 15 12 7 0 0 66 20 41
2014 CR-05 18 38 19 14 10 0 0 57 24 21

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 36 9 0 3 0 0 88 3 33
2019 CR 41 39 11 7 0 2 0 82 7 46
2019 CR-04 36 36 9 9 0 9 0 80 10 11
2019 CR-05 42 42 10 6 0 0 0 84 6 31
2018 CR 30 37 17 7 3 3 3 71 11 30
2018 CR-05 33 39 11 6 0 6 6 81 6 18

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 61 27 6 3 3 0 0 88 6 33
2019 CR 48 30 20 2 0 0 0 78 2 46
2019 CR-04 64 18 18 0 0 0 0 82 0 11
2019 CR-05 35 39 23 3 0 0 0 74 3 31
2018 CR 60 20 17 0 0 3 0 83 0 30
2018 CR-05 61 22 11 0 0 6 0 88 0 18
2017 CR 32 39 19 6 3 0 0 71 10 31
2017 CR-05 35 35 20 5 5 0 0 70 10 20
2014 CR 36 32 10 12 7 0 2 70 20 41
2014 CR-05 28 39 14 14 5 0 0 67 19 21

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 30 6 3 3 3 0 88 6 33
2019 CR 57 22 15 2 0 4 0 82 2 46
2019 CR-04 64 18 9 0 0 9 0 90 0 11
2019 CR-05 48 26 19 3 0 3 0 77 3 31
2018 CR 43 27 17 3 0 10 0 78 4 30
2018 CR-05 44 33 6 6 0 11 0 88 6 18
2017 CR 26 39 26 6 0 3 0 67 7 31
2017 CR-05 25 35 25 10 0 5 0 63 10 20
2014 CR 41 37 12 0 7 0 2 80 8 41
2014 CR-05 38 38 10 0 14 0 0 76 14 21

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 70 24 0 3 3 0 0 94 6 33
2019 CR 70 26 2 2 0 0 0 96 2 46
2019 CR-04 64 36 0 0 0 0 0 100 0 11
2019 CR-05 68 26 3 3 0 0 0 94 3 31
2018 CR 60 37 0 0 3 0 0 97 3 30
2018 CR-05 61 39 0 0 0 0 0 100 0 18
2017 CR 52 29 6 10 3 0 0 81 13 31
2017 CR-05 60 25 5 5 5 0 0 85 10 20
2014 CR 46 20 12 19 0 0 2 67 20 41
2014 CR-05 43 14 14 29 0 0 0 57 29 21

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 58 18 9 0 3 12 0 86 3 33

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 48 24 12 3 6 6 0 77 10 33

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 61 27 9 3 0 0 0 88 3 33

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 33 33 18 6 0 6 3 73 7 33
2019 CR 43 20 24 2 0 2 9 71 2 46
2019 CR-04 36 27 27 0 0 0 9 70 0 11
2019 CR-05 42 16 26 3 0 3 10 67 4 31
2018 CR 23 23 23 17 0 13 0 54 19 30
2018 CR-05 17 28 28 11 0 17 0 53 13 18
2017 CR 16 26 19 16 10 3 10 48 30 31
2017 CR-05 20 30 25 5 10 0 10 56 16 20
2014 CR 29 17 15 12 17 7 2 51 32 41
2014 CR-05 14 19 14 14 24 10 5 38 45 21

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 30 12 9 3 3 0 75 13 33
2019 CR 48 33 9 4 4 2 0 82 9 46
2019 CR-04 45 36 9 0 0 9 0 90 0 11
2019 CR-05 45 35 6 6 6 0 0 81 13 31
2018 CR 30 33 7 17 10 3 0 66 28 30
2018 CR-05 33 33 0 22 11 0 0 67 33 18
2017 CR 26 39 26 10 0 0 0 65 10 31
2017 CR-05 15 50 25 10 0 0 0 65 10 20
2014 CR 37 29 10 12 10 0 2 67 22 41
2014 CR-05 19 43 5 14 19 0 0 62 33 21

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 30 6 9 0 0 0 85 9 33
2019 CR 50 30 18 0 0 2 0 81 0 44
2019 CR-04 60 20 10 0 0 10 0 89 0 10
2019 CR-05 43 37 20 0 0 0 0 80 0 30
2018 CR 37 40 13 3 3 3 0 79 7 30
2018 CR-05 44 39 6 6 0 6 0 88 6 18

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 36 33 15 3 6 0 6 74 10 33
2019 CR 26 26 20 7 2 13 7 65 11 46
2019 CR-04 27 36 9 0 0 18 9 88 0 11
2019 CR-05 23 23 26 10 3 10 6 54 15 31
2018 CR 27 13 17 13 13 13 3 48 32 30
2018 CR-05 22 11 22 17 17 6 6 38 38 18
2017 CR 10 19 19 10 10 26 6 43 28 31
2017 CR-05 15 30 10 10 5 25 5 64 21 20
2014 CR 12 25 7 15 22 7 12 45 46 41
2014 CR-05 4 29 10 19 33 5 0 35 55 21

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 48 33 12 6 0 0 0 82 6 33

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 39 52 6 0 3 0 0 91 3 33
2019 CR 50 28 7 11 4 0 0 78 15 46
2019 CR-04 27 27 0 27 18 0 0 55 45 11
2019 CR-05 58 32 6 3 0 0 0 90 3 31
2017 CR 48 26 10 10 6 0 0 74 16 31
2017 CR-05 50 30 5 10 5 0 0 80 15 20
2014 CR 29 54 10 5 2 0 0 83 7 41
2014 CR-05 23 62 5 5 5 0 0 86 10 21

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 30 12 0 3 0 0 85 3 33
2019 CR 46 30 13 9 2 0 0 76 11 46
2019 CR-04 64 18 9 9 0 0 0 82 9 11
2019 CR-05 35 35 16 10 3 0 0 71 13 31
2017 CR 36 39 23 3 0 0 0 74 3 31
2017 CR-05 35 45 15 5 0 0 0 80 5 20
2014 CR 31 42 17 7 2 0 0 73 10 41
2014 CR-05 14 57 10 14 5 0 0 71 19 21

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 94 6 0 0 0 0 0 100 0 33
2017 CR 58 36 0 6 0 0 0 94 6 31
2017 CR-05 60 35 0 5 0 0 0 95 5 20
2014 CR 75 20 2 2 0 0 0 95 2 41
2014 CR-05 76 19 0 5 0 0 0 95 5 21

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 70 18 9 0 0 0 3 91 0 33
2019 CR 74 15 9 0 0 2 0 91 0 46
2019 CR-04 64 27 9 0 0 0 0 91 0 11
2019 CR-05 74 13 10 0 0 3 0 90 0 31

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 36 15 6 6 3 24 9 77 14 33
2019 CR 29 11 22 2 0 18 18 62 3 45
2019 CR-04 40 0 20 0 0 20 20 67 0 10
2019 CR-05 23 13 26 3 0 16 19 55 5 31
2018 CR 23 20 23 0 0 23 10 65 0 30
2018 CR-05 22 17 22 0 0 28 11 64 0 18
2017 CR 23 13 19 6 3 23 13 55 15 31
2017 CR-05 15 15 25 0 5 25 15 50 8 20
2014 CR 17 17 17 10 10 20 10 48 28 41
2014 CR-05 9 14 19 14 14 19 9 33 40 21

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 50 25 6 6 0 13 0 86 7 32
2019 CR 50 24 13 2 0 9 2 83 2 46
2019 CR-04 45 36 9 0 0 9 0 90 0 11
2019 CR-05 45 23 16 3 0 10 3 78 4 31
2018 CR 47 30 13 0 0 7 3 85 0 30
2018 CR-05 56 33 0 0 0 11 0 100 0 18
2017 CR 36 26 16 13 3 6 0 66 17 31
2017 CR-05 30 35 15 10 5 5 0 69 16 20
2014 CR 24 29 12 15 5 12 2 63 23 41
2014 CR-05 14 38 10 24 5 10 0 57 32 21

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 39 15 6 6 3 24 6 78 13 33
2019 CR 39 11 20 2 0 11 17 70 3 46
2019 CR-04 36 9 27 0 0 9 18 63 0 11
2019 CR-05 35 13 19 3 0 10 19 68 5 31
2018 CR 30 23 10 0 0 27 10 84 0 30
2018 CR-05 28 28 11 0 0 22 11 83 0 18
2017 CR 19 10 26 3 3 32 6 47 11 31
2017 CR-05 15 15 25 0 5 30 10 50 8 20
2014 CR 12 15 25 12 2 25 10 40 22 41
2014 CR-05 4 14 29 14 5 29 4 28 29 21

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 24 6 3 0 15 0 89 4 33
2019 CR 52 25 11 0 0 5 7 87 0 44
2019 CR-04 55 27 9 0 0 9 0 90 0 11
2019 CR-05 45 28 14 0 0 3 10 84 0 29
2018 CR 37 43 7 0 0 10 3 92 0 30
2018 CR-05 33 56 0 0 0 11 0 100 0 18
2017 CR 36 32 16 6 3 6 0 73 10 31
2017 CR-05 30 40 20 0 5 5 0 74 5 20
2014 CR 22 34 10 12 5 12 5 67 21 41
2014 CR-05 9 43 10 14 10 14 0 61 28 21

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 6 94 33

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 9 91 33
2019 CR 11 89 46
2019 CR-04 9 91 11
2019 CR-05 13 87 31
2017 CR 19 81 31
2014 CR 22 78 41
2014 CR-05 24 76 21

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 24 3 12 6 0 3 78 19 33
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 36 6 6 0 0 0 88 6 33

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 48 30 12 6 3 0 0 79 9 33

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 27 6 6 9 0 0 79 15 33

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 39 27 27 3 3 0 0 67 6 33

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 58 30 6 3 0 3 0 91 3 33

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 85 12 3 0 0 0 0 97 0 33

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 61 21 12 6 0 0 0 82 6 33

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 73 18 3 0 6 0 0 91 6 33

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 64 24 6 3 3 0 0 88 6 33

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 67 24 9 0 0 0 0 91 0 33
2019 CR 28 24 24 11 4 7 2 57 17 46
2019 CR-04 36 36 9 0 9 9 0 80 10 11
2019 CR-05 26 19 26 16 3 6 3 50 21 31
2018 CR 27 33 17 10 3 7 3 67 15 30
2018 CR-05 28 44 11 11 0 6 0 76 12 18
2017 CR 32 29 19 6 3 10 0 68 11 31
2017 CR-05 30 35 15 10 0 10 0 72 11 20

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 27 3 9 6 0 0 82 15 33

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 64 21 6 9 0 0 0 85 9 33

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 48 36 9 6 0 0 0 85 6 33
2019 CR 27 40 11 13 4 4 0 70 19 45
2019 CR-04 36 45 0 9 9 0 0 82 18 11
2019 CR-05 20 40 13 17 3 7 0 64 21 30
2018 CR 27 37 13 23 0 0 0 63 23 30
2018 CR-05 22 56 0 22 0 0 0 78 22 18
2017 CR 29 32 16 13 6 3 0 63 20 31
2017 CR-05 25 45 10 10 5 5 0 74 16 20

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 36 9 21 12 18 0 3 47 31 33

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 58 30 6 0 3 3 0 91 3 33
2019 CR 38 24 24 7 7 0 0 62 13 45
2019 CR-04 9 27 36 18 9 0 0 36 27 11
2019 CR-05 43 27 20 3 7 0 0 70 10 30
2018 CR 24 41 10 10 10 3 0 68 21 29
2018 CR-05 24 41 6 12 12 6 0 69 25 17
2017 CR 13 26 32 16 13 0 0 39 29 31
2017 CR-05 20 35 20 15 10 0 0 55 25 20

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 47 16 25 9 3 0 0 63 13 32
2019 CR 33 24 26 9 9 0 0 57 17 46
2019 CR-04 55 9 27 0 9 0 0 64 9 11
2019 CR-05 16 32 29 13 10 0 0 48 23 31
2018 CR 27 20 37 13 3 0 0 47 17 30
2018 CR-05 17 17 44 17 6 0 0 33 22 18
2017 CR 23 36 22 10 10 0 0 58 19 31
2017 CR-05 20 35 15 15 15 0 0 55 30 20

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 39 12 3 3 0 0 82 6 33
2019 CR 33 30 22 13 2 0 0 63 15 46
2019 CR-04 45 18 18 18 0 0 0 64 18 11
2019 CR-05 19 39 26 13 3 0 0 58 16 31
2018 CR 33 23 33 3 7 0 0 57 10 30
2018 CR-05 39 17 33 0 11 0 0 56 11 18
2017 CR 23 48 13 10 6 0 0 71 16 31
2017 CR-05 20 55 10 10 5 0 0 75 15 20

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 23 23 0 3 0 0 74 3 31
2019 CR 31 13 18 13 22 0 2 45 36 45
2019 CR-04 45 18 9 9 18 0 0 64 27 11
2019 CR-05 17 13 23 17 27 0 3 31 45 30
2018 CR 20 20 23 27 10 0 0 40 37 30
2018 CR-05 17 28 28 17 11 0 0 44 28 18
2017 CR 19 19 23 10 29 0 0 39 39 31
2017 CR-05 20 15 30 5 30 0 0 35 35 20

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 67 27 3 0 0 0 3 97 0 33
2019 CR 65 20 9 0 2 0 4 89 2 46
2019 CR-04 82 9 9 0 0 0 0 91 0 11
2019 CR-05 55 26 10 0 3 0 6 86 3 31
2018 CR 59 28 7 3 0 0 3 89 4 29
2018 CR-05 47 35 12 6 0 0 0 82 6 17
2017 CR 32 32 6 0 0 3 26 91 0 31
2017 CR-05 35 35 0 0 0 5 25 100 0 20

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 21 18 9 6 3 0 66 16 33
2019 CR 49 20 20 7 4 0 0 69 11 45
2019 CR-04 55 27 9 0 9 0 0 82 9 11
2019 CR-05 40 20 27 10 3 0 0 60 13 30
2018 CR 47 30 17 7 0 0 0 77 7 30
2018 CR-05 44 33 11 11 0 0 0 78 11 18
2017 CR 45 32 13 3 6 0 0 78 10 31
2017 CR-05 50 40 0 5 5 0 0 90 10 20

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 36 21 15 6 12 0 9 63 20 33

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 50 22 19 6 0 3 0 74 6 32
2019 CR 41 24 22 2 4 2 4 70 7 46
2019 CR-04 36 27 36 0 0 0 0 64 0 11
2019 CR-05 39 23 19 3 6 3 6 68 11 31
2018 CR 38 38 17 3 3 0 0 76 7 29
2018 CR-05 35 41 18 0 6 0 0 76 6 17
2017 CR 45 19 19 13 3 0 0 65 16 31
2017 CR-05 45 20 15 15 5 0 0 65 20 20

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 24 6 12 3 3 0 78 16 33
2019 CR 43 28 15 7 4 0 2 73 11 46
2019 CR-04 45 18 27 0 9 0 0 64 9 11
2019 CR-05 35 35 13 10 3 0 3 73 13 31
2018 CR 38 34 17 7 3 0 0 72 10 29
2018 CR-05 41 29 29 0 0 0 0 71 0 17
2017 CR 32 26 19 16 6 0 0 58 23 31
2017 CR-05 30 30 20 10 10 0 0 60 20 20

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 45 27 15 9 0 3 0 75 9 33
2019 CR 50 24 15 9 2 0 0 74 11 46
2019 CR-04 45 27 18 0 9 0 0 73 9 11
2019 CR-05 48 23 16 13 0 0 0 71 13 31
2018 CR 31 31 21 10 7 0 0 62 17 29
2018 CR-05 29 35 24 12 0 0 0 65 12 17
2017 CR 39 26 19 6 10 0 0 65 16 31
2017 CR-05 45 20 10 10 15 0 0 65 25 20

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 44 22 25 6 3 0 0 66 9 32
2019 CR 59 11 15 11 4 0 0 70 15 46
2019 CR-04 45 18 18 18 0 0 0 64 18 11
2019 CR-05 58 10 16 10 6 0 0 68 16 31

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 30 27 9 18 9 3 3 61 29 33

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 45 30 12 6 6 0 0 76 12 33
2019 CR 39 35 15 4 4 0 2 76 9 46
2019 CR-04 36 27 18 9 9 0 0 64 18 11
2019 CR-05 35 42 13 3 3 0 3 80 7 31
2018 CR 31 45 14 7 3 0 0 76 10 29
2018 CR-05 47 29 12 6 6 0 0 76 12 17
2017 CR 36 35 23 3 3 0 0 71 6 31
2017 CR-05 35 35 20 5 5 0 0 70 10 20

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 65 10 16 0 3 3 3 79 3 31
2019 CR 74 15 9 0 2 0 0 89 2 46
2019 CR-04 55 9 27 0 9 0 0 64 9 11
2019 CR-05 81 19 0 0 0 0 0 100 0 31
2018 CR 71 25 4 0 0 0 0 96 0 28
2018 CR-05 100 0 0 0 0 0 0 100 0 17
2017 CR 61 23 10 3 0 0 3 87 3 31
2017 CR-05 70 15 10 0 0 0 5 89 0 20

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 39 10 3 6 0 0 81 10 31

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 68 16 13 0 3 0 0 84 3 31
2019 CR 78 4 4 2 2 0 9 90 5 46
2019 CR-04 64 9 9 9 0 0 9 80 10 11
2019 CR-05 84 3 0 0 3 0 10 96 4 31
2018 CR 89 4 4 0 0 4 0 96 0 28
2018 CR-05 100 0 0 0 0 0 0 100 0 16

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 87 6 3 0 3 0 0 94 3 31
2019 CR 83 11 0 0 2 0 4 98 2 46
2019 CR-04 82 18 0 0 0 0 0 100 0 11
2019 CR-05 81 10 0 0 3 0 6 97 3 31
2018 CR 72 17 3 3 0 3 0 93 4 29
2018 CR-05 76 18 6 0 0 0 0 94 0 17
2017 CR 71 22 3 3 0 0 0 94 3 31
2017 CR-05 80 15 0 5 0 0 0 95 5 20

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 61 23 10 6 0 0 0 84 6 31
2019 CR 71 18 9 0 0 0 2 91 0 45
2019 CR-04 64 18 18 0 0 0 0 82 0 11
2019 CR-05 70 20 7 0 0 0 3 93 0 30
2018 CR 48 41 3 7 0 0 0 90 7 29
2018 CR-05 47 47 0 6 0 0 0 94 6 17
2017 CR 55 32 10 0 3 0 0 87 3 31
2017 CR-05 55 35 5 0 5 0 0 90 5 20

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 74 13 6 0 3 0 3 90 3 31
2019 CR 72 20 4 2 2 0 0 91 4 46
2019 CR-04 45 36 18 0 0 0 0 82 0 11
2019 CR-05 81 13 0 3 3 0 0 94 6 31
2018 CR 55 24 7 10 3 0 0 79 14 29
2018 CR-05 53 18 12 12 6 0 0 71 18 17
2017 CR 68 13 13 3 3 0 0 81 6 31
2017 CR-05 75 10 5 5 5 0 0 85 10 20

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 74 3 3 0 0 0 19 96 0 31
2019 CR 78 9 0 0 0 0 13 100 0 45
2019 CR-04 64 27 0 0 0 0 9 100 0 11
2019 CR-05 80 3 0 0 0 0 17 100 0 30
2018 CR 69 3 0 7 0 0 21 91 9 29
2018 CR-05 76 0 0 6 0 0 18 93 7 17
2017 CR 71 10 0 0 0 0 19 100 0 31
2017 CR-05 65 5 0 0 0 0 30 100 0 20

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 85 6 6 0 0 0 3 94 0 33
2019 CR 80 11 4 2 0 0 2 93 2 45
2019 CR-04 64 27 9 0 0 0 0 91 0 11
2019 CR-05 83 7 3 3 0 0 3 93 3 30
2018 CR 76 14 3 0 0 0 7 96 0 29
2018 CR-05 82 12 6 0 0 0 0 94 0 17
2017 CR 81 16 0 0 0 0 3 100 0 31
2017 CR-05 90 5 0 0 0 0 5 100 0 20

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 6 15 12 12 3 0 59 25 33
2019 CR 72 2 11 2 13 0 0 74 15 46
2019 CR-04 73 9 0 0 18 0 0 82 18 11
2019 CR-05 71 0 13 3 13 0 0 71 16 31
2018 CR 52 7 17 7 14 0 3 61 21 29
2018 CR-05 41 6 24 6 24 0 0 47 29 17
2017 CR 68 13 6 6 3 0 3 83 10 31
2017 CR-05 75 5 10 0 5 0 5 84 5 20

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 64 18 9 6 3 0 0 82 9 33
2019 CR 52 28 17 2 0 0 0 80 2 46
2019 CR-04 55 27 18 0 0 0 0 82 0 11
2019 CR-05 48 32 16 3 0 0 0 81 3 31
2018 CR 48 24 14 0 7 0 7 78 7 29
2018 CR-05 59 24 6 0 6 0 6 88 6 17
2017 CR 61 26 6 3 0 0 3 90 3 31
2017 CR-05 55 40 0 0 0 0 5 100 0 20

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 27 15 9 6 0 0 70 15 33

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 15 45 30 9 0 0 0 61 9 33
2019 CR 22 39 30 7 2 0 0 61 9 46
2019 CR-04 18 45 27 0 9 0 0 64 9 11
2019 CR-05 19 35 35 10 0 0 0 55 10 31
2018 CR 17 40 33 3 7 0 0 57 10 30
2018 CR-05 11 39 33 6 11 0 0 50 17 18
2017 CR 13 39 39 6 3 0 0 52 10 31
2017 CR-05 15 40 30 10 5 0 0 55 15 20

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 6 12 27 48 6 0 0 55 18 33
2019 CR 7 17 33 22 22 0 0 43 24 46
2019 CR-04 9 18 27 27 18 0 0 45 27 11
2019 CR-05 6 19 32 23 19 0 0 42 26 31
2018 CR 7 27 30 23 13 0 0 37 33 30
2018 CR-05 11 17 39 22 11 0 0 33 28 18
2017 CR 3 13 36 26 23 0 0 48 16 31
2017 CR-05 5 10 45 25 15 0 0 40 15 20
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 6 67 24 3 92 8 33

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 58 15 12 3 3 0 9 80 7 33
2019 CR 54 13 15 4 4 2 7 74 10 46
2019 CR-04 27 9 27 18 9 9 0 40 30 11
2019 CR-05 65 16 13 0 3 0 3 83 3 31
2018 CR 47 20 3 3 7 7 13 83 13 30
2018 CR-05 39 22 6 6 11 6 11 73 20 18
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