2020 Public Service Employee Survey Results by Theme for Treasury Board of Canada Secretariat by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 40 10 7 0 0 0 83 7 34
2020 Non-shift worker 42 37 10 8 3 0 0 79 11 1796
2019 Shift worker 32 50 9 2 6 0 0 82 8 51
2019 Non-shift worker 44 37 9 7 3 0 0 81 11 1723
2018 Shift worker 25 55 11 6 4 0 0 80 10 27
2018 Non-shift worker 38 42 9 7 4 0 0 80 11 1347
2017 Shift worker 20 64 10 4 3 0 0 84 7 34
2017 Non-shift worker 35 45 9 7 4 0 0 80 11 1467
2014 Shift worker 31 41 22 6 0 0 0 72 6 33
2014 Non-shift worker 32 47 10 7 4 0 0 79 12 1385

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 25 15 5 2 0 0 78 7 34
2020 Non-shift worker 43 34 10 8 5 0 0 77 13 1785
2019 Shift worker 44 22 22 6 6 0 0 66 12 50
2019 Non-shift worker 43 34 9 9 5 0 0 78 14 1724
2018 Shift worker 32 50 4 8 6 0 0 82 14 27
2018 Non-shift worker 39 36 11 9 5 0 0 75 15 1345
2017 Shift worker 35 40 22 0 3 0 0 75 3 34
2017 Non-shift worker 35 38 11 10 7 0 0 73 17 1469

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 32 6 7 0 0 0 87 7 34
2020 Non-shift worker 54 32 9 3 1 0 0 86 5 1777
2019 Shift worker 52 35 8 0 4 0 0 88 4 50
2019 Non-shift worker 53 33 9 3 1 0 0 87 5 1710
2018 Shift worker 58 36 3 3 0 0 0 94 3 26
2018 Non-shift worker 51 35 9 3 2 0 0 86 5 1339
2017 Shift worker 37 51 13 0 0 0 0 87 0 34
2017 Non-shift worker 51 36 8 4 1 0 0 87 5 1469
2014 Shift worker 49 41 6 3 0 0 0 91 3 33
2014 Non-shift worker 61 27 7 3 2 0 0 88 4 1384

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 40 4 4 2 0 0 90 6 34
2020 Non-shift worker 47 35 10 5 2 0 0 83 7 1790
2019 Shift worker 54 30 8 4 4 0 0 84 8 50
2019 Non-shift worker 48 35 9 6 2 0 0 83 9 1726
2018 Shift worker 36 51 4 5 4 0 0 87 9 27
2018 Non-shift worker 42 38 11 6 3 0 0 80 9 1344
2017 Shift worker 38 51 5 5 0 0 0 89 5 33
2017 Non-shift worker 41 40 10 7 3 0 0 81 10 1463
2014 Shift worker 34 57 6 3 0 0 0 91 3 33
2014 Non-shift worker 41 39 11 6 4 0 0 80 10 1383

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 29 7 2 0 0 0 91 2 34
2020 Non-shift worker 47 32 11 6 3 0 0 79 10 1785
2019 Shift worker 48 29 12 6 4 0 0 77 10 50
2019 Non-shift worker 48 31 10 6 4 1 0 80 10 1726
2018 Shift worker 47 16 26 8 0 4 0 65 8 26
2018 Non-shift worker 47 30 12 6 4 0 0 77 10 1340
2017 Shift worker 46 39 15 0 0 0 0 85 0 33
2017 Non-shift worker 41 31 15 8 5 1 0 72 13 1469
2014 Shift worker 33 36 21 7 0 3 0 72 7 33
2014 Non-shift worker 33 35 17 9 5 1 0 69 14 1383

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 33 4 6 0 0 0 90 6 34
2020 Non-shift worker 47 34 10 7 3 0 0 81 10 1783
2019 Shift worker 44 31 13 8 4 0 0 74 12 51
2019 Non-shift worker 46 33 10 6 3 0 0 80 10 1716
2018 Shift worker 41 32 14 10 0 4 0 75 10 27
2018 Non-shift worker 46 32 11 7 4 0 0 78 10 1333
2017 Shift worker 42 50 8 0 0 0 0 92 0 33
2017 Non-shift worker 41 33 12 9 4 0 0 75 13 1470
2014 Shift worker 36 37 17 7 0 3 0 75 7 33
2014 Non-shift worker 33 39 14 9 4 0 0 72 13 1384

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 16 22 9 2 2 0 66 11 34
2020 Non-shift worker 39 25 17 9 5 3 1 67 15 1791
2019 Shift worker 46 19 11 14 8 2 0 66 22 51
2019 Non-shift worker 38 25 17 9 6 3 1 66 16 1729
2018 Shift worker 37 26 11 14 7 4 0 66 23 27
2018 Non-shift worker 37 25 16 11 7 3 0 65 19 1346
2017 Shift worker 32 36 17 12 0 3 0 70 12 34
2017 Non-shift worker 35 24 17 10 9 4 1 62 20 1468
2014 Shift worker 28 28 15 9 10 11 0 63 21 33
2014 Non-shift worker 27 25 19 15 10 4 1 55 26 1385
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 28 9 2 2 2 5 86 4 34
2020 Non-shift worker 65 22 7 2 2 1 1 88 4 1792
2019 Shift worker 43 31 16 2 2 6 0 79 4 51
2019 Non-shift worker 63 21 9 3 2 1 2 86 5 1731

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 29 6 2 0 0 0 92 2 34
2020 Non-shift worker 58 27 6 5 3 0 0 85 9 1794
2019 Shift worker 47 31 15 2 2 2 0 80 4 51
2019 Non-shift worker 53 27 8 6 4 1 1 81 11 1726
2018 Shift worker 42 31 16 7 4 0 0 73 11 26
2018 Non-shift worker 49 29 9 7 5 1 0 79 12 1333
2017 Shift worker 52 33 13 0 3 0 0 84 3 34
2017 Non-shift worker 47 31 9 9 4 0 0 79 13 1468
2014 Shift worker 54 21 16 3 6 0 0 75 9 33
2014 Non-shift worker 45 31 10 9 4 0 0 76 14 1386

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 22 0 6 0 0 0 94 6 34
2020 Non-shift worker 63 23 6 5 3 0 0 86 8 1798
2019 Shift worker 49 31 14 4 2 0 0 80 6 51
2019 Non-shift worker 58 25 6 7 4 0 0 83 11 1726
2018 Shift worker 31 42 14 12 0 0 0 74 12 25
2018 Non-shift worker 52 25 10 7 5 1 0 78 12 1336
2017 Shift worker 45 40 10 3 3 0 0 85 5 34
2017 Non-shift worker 51 27 9 7 5 0 0 79 12 1469
2014 Shift worker 46 28 16 10 0 0 0 74 10 32
2014 Non-shift worker 51 27 9 7 5 0 0 78 13 1385

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 22 5 2 2 7 0 90 4 34
2020 Non-shift worker 45 30 10 6 3 5 0 80 10 1798
2019 Shift worker 46 29 12 2 6 6 0 78 9 51
2019 Non-shift worker 39 34 10 7 5 5 0 77 12 1722
2018 Shift worker 27 35 9 7 7 16 0 74 16 26
2018 Non-shift worker 34 36 12 9 4 5 0 73 14 1349
2017 Shift worker 50 31 8 0 4 7 0 87 5 34
2017 Non-shift worker 33 33 13 10 6 5 0 70 16 1472
2014 Shift worker 33 43 15 6 0 3 0 79 6 33
2014 Non-shift worker 32 37 13 8 5 6 0 73 14 1385

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 22 5 2 4 5 0 89 6 34
2020 Non-shift worker 40 35 10 8 4 2 0 77 13 1787
2019 Shift worker 49 25 14 4 4 2 2 77 8 51
2019 Non-shift worker 36 36 12 8 5 3 0 74 14 1718
2018 Shift worker 27 32 20 3 7 12 0 67 11 26
2018 Non-shift worker 33 36 13 10 6 2 0 71 16 1349
2017 Shift worker 41 39 13 0 4 2 0 82 4 34
2017 Non-shift worker 32 33 15 11 7 2 0 66 18 1470
2014 Shift worker 33 46 6 6 9 0 0 80 15 33
2014 Non-shift worker 29 38 16 9 6 2 0 68 15 1385

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 20 16 0 6 0 0 78 6 34
2020 Non-shift worker 28 35 14 13 6 3 0 65 20 1792
2019 Shift worker 46 15 18 6 2 11 2 70 9 51
2019 Non-shift worker 25 35 15 13 7 4 0 63 21 1720
2018 Shift worker 25 25 20 0 10 20 0 63 12 26
2018 Non-shift worker 22 36 15 15 7 4 0 61 23 1348
2017 Shift worker 36 27 23 2 4 7 0 68 7 34
2017 Non-shift worker 21 33 18 15 9 5 0 57 24 1472
2014 Shift worker 33 37 9 6 9 6 0 75 16 33
2014 Non-shift worker 19 36 19 14 7 5 0 58 22 1385

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 30 11 4 4 5 0 79 9 34
2020 Non-shift worker 28 35 16 12 6 2 0 64 19 1798
2019 Shift worker 33 33 22 6 4 0 2 67 10 51
2019 Non-shift worker 24 35 16 15 8 2 0 60 23 1723
2018 Shift worker 23 32 28 3 7 8 0 59 11 26
2018 Non-shift worker 22 35 15 17 9 2 0 58 26 1352
2017 Shift worker 32 36 22 0 3 8 0 73 3 34
2017 Non-shift worker 21 37 16 15 9 2 0 59 25 1471
2014 Shift worker 30 32 12 17 6 3 0 64 24 33
2014 Non-shift worker 18 38 15 17 10 3 0 57 28 1385
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 26 16 0 2 0 0 81 2 34
2020 Non-shift worker 41 35 11 9 4 0 0 76 13 1794
2019 Shift worker 38 32 14 8 6 2 0 71 14 50
2019 Non-shift worker 38 35 11 9 5 0 0 74 15 1727
2018 Shift worker 36 32 18 15 0 0 0 67 15 27
2018 Non-shift worker 34 35 14 9 7 1 0 70 16 1348
2017 Shift worker 33 49 8 7 3 0 0 82 10 34
2017 Non-shift worker 33 37 12 11 7 0 0 71 18 1469
2014 Shift worker 34 26 22 15 3 0 0 60 18 33
2014 Non-shift worker 31 34 14 13 7 0 0 66 20 1384

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 30 9 0 4 0 0 87 4 34
2020 Non-shift worker 37 40 10 10 4 0 0 77 14 1782
2019 Shift worker 36 31 15 13 4 2 0 68 17 48
2019 Non-shift worker 34 39 9 13 5 0 0 73 18 1723
2018 Shift worker 32 42 19 6 0 0 0 75 6 27
2018 Non-shift worker 31 40 13 11 6 0 0 70 17 1349
2017 Shift worker 24 49 13 10 5 0 0 73 14 34
2017 Non-shift worker 30 39 14 12 6 0 0 68 18 1465

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 42 6 2 0 0 0 92 2 34
2020 Non-shift worker 51 29 8 7 4 0 0 81 11 1791
2019 Shift worker 46 33 18 0 2 2 0 80 2 51
2019 Non-shift worker 48 28 10 7 5 1 1 77 13 1724
2018 Shift worker 31 35 23 11 0 0 0 66 11 26
2018 Non-shift worker 44 31 11 8 5 1 1 76 13 1335
2017 Shift worker 40 34 11 3 10 3 0 76 13 34
2017 Non-shift worker 43 33 11 8 5 0 0 76 13 1471
2014 Shift worker 39 24 27 10 0 0 0 63 10 33
2014 Non-shift worker 41 33 10 9 5 1 1 75 14 1385

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 43 9 6 0 0 2 84 6 34
2020 Non-shift worker 33 37 14 11 4 0 1 71 15 1789
2019 Shift worker 37 34 14 12 2 2 0 72 14 51
2019 Non-shift worker 32 39 12 11 4 0 1 73 15 1718
2018 Shift worker 20 47 19 11 3 0 0 67 14 27
2018 Non-shift worker 27 43 12 12 4 1 1 71 17 1352
2017 Shift worker 38 35 17 8 0 3 0 75 8 34
2017 Non-shift worker 28 40 12 13 5 0 1 69 19 1471
2014 Shift worker 24 42 18 12 3 0 0 67 15 33
2014 Non-shift worker 33 36 13 13 5 0 1 70 17 1382

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 34 4 4 0 0 0 92 4 34
2020 Non-shift worker 57 20 11 5 3 2 1 80 9 1789

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 34 12 4 0 5 0 83 4 34
2020 Non-shift worker 32 34 15 9 6 3 0 68 16 1794
2019 Shift worker 42 16 24 8 4 6 0 62 13 51
2019 Non-shift worker 31 33 15 10 7 3 0 67 18 1718
2018 Shift worker 25 34 20 7 6 4 4 64 14 27
2018 Non-shift worker 29 34 15 12 7 3 0 65 20 1344
2017 Shift worker 38 25 23 7 2 5 0 66 10 34
2017 Non-shift worker 29 36 13 12 7 3 0 68 19 1468
2014 Shift worker 27 34 21 9 3 6 0 65 13 33
2014 Non-shift worker 27 34 15 14 7 3 1 63 21 1385

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 24 18 4 2 4 7 74 7 34
2020 Non-shift worker 27 29 14 14 10 3 2 60 26 1795
2019 Shift worker 28 32 8 14 10 6 2 65 26 51
2019 Non-shift worker 27 29 13 14 10 4 3 60 26 1729
2018 Shift worker 37 11 31 14 7 0 0 48 21 27
2018 Non-shift worker 26 29 14 13 13 3 1 57 28 1338
2017 Shift worker 21 20 18 28 5 7 0 44 36 34
2017 Non-shift worker 25 27 14 15 14 3 2 55 31 1465
2014 Shift worker 13 30 16 12 25 0 5 45 39 33
2014 Non-shift worker 20 26 14 18 17 3 3 48 37 1386

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 19 25 0 2 3 2 72 2 34
2020 Non-shift worker 49 22 14 7 5 0 3 73 12 1796
2019 Shift worker 58 28 6 0 6 0 2 88 6 51
2019 Non-shift worker 52 23 12 6 4 1 4 78 10 1722

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 10 12 2 0 2 2 85 2 34
2020 Non-shift worker 52 22 13 6 4 1 2 76 10 1796
2019 Shift worker 51 27 10 8 2 0 2 80 10 51
2019 Non-shift worker 57 21 12 4 2 1 3 81 7 1715

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 83 11 2 0 0 2 2 98 0 34
2020 Non-shift worker 78 7 4 2 2 3 3 91 4 1790
2019 Shift worker 75 9 0 4 8 0 4 87 13 50
2019 Non-shift worker 78 7 4 2 2 2 4 91 5 1715

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 81 13 4 0 0 0 2 96 0 34
2020 Non-shift worker 78 7 4 1 1 1 7 93 3 1793
2019 Shift worker 79 8 2 2 4 0 5 92 6 51
2019 Non-shift worker 83 4 2 1 1 1 8 96 2 1714

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 33 6 13 2 0 0 79 15 34
2020 Non-shift worker 43 36 9 8 3 0 0 80 12 1791
2019 Shift worker 31 35 22 4 8 0 0 66 12 50
2019 Non-shift worker 42 36 10 8 4 0 0 78 12 1713
2018 Shift worker 25 35 22 14 4 0 0 60 17 27
2018 Non-shift worker 39 38 9 9 5 0 0 77 14 1338
2017 Shift worker 45 30 10 8 7 0 0 75 15 34
2017 Non-shift worker 35 38 10 11 5 0 0 74 16 1469
2014 Shift worker 21 43 18 18 0 0 0 64 18 33
2014 Non-shift worker 31 41 11 11 6 0 0 72 17 1385

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 36 8 2 0 0 0 90 2 34
2020 Non-shift worker 47 32 11 7 4 0 0 79 10 1793
2019 Shift worker 43 26 24 2 4 0 0 69 6 49
2019 Non-shift worker 45 32 13 6 4 0 0 77 10 1722
2018 Shift worker 30 50 11 10 0 0 0 80 10 27
2018 Non-shift worker 43 34 11 8 5 0 0 77 13 1336
2017 Shift worker 41 31 13 5 10 0 0 72 15 34
2017 Non-shift worker 39 36 11 9 6 0 0 75 14 1467
2014 Shift worker 37 30 24 6 3 0 0 67 9 33
2014 Non-shift worker 36 35 13 9 6 0 0 72 15 1384

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 43 13 0 0 0 0 87 0 33
2020 Non-shift worker 40 38 9 9 3 0 0 78 12 1789
2019 Shift worker 51 29 12 2 4 2 0 82 6 51
2019 Non-shift worker 40 38 9 8 3 0 1 79 12 1699
2018 Shift worker 42 48 8 2 0 0 0 90 2 26
2018 Non-shift worker 38 37 11 9 4 0 0 75 14 1341
2017 Shift worker 42 35 15 5 3 0 0 77 8 34
2017 Non-shift worker 36 38 12 9 4 0 0 75 13 1468
2014 Shift worker 37 36 16 9 3 0 0 73 12 33
2014 Non-shift worker 36 37 13 9 4 0 1 73 13 1383

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 30 9 11 0 0 3 79 11 34
2020 Non-shift worker 32 43 13 6 2 3 0 78 9 1793
2019 Shift worker 28 33 22 4 2 10 0 68 7 50
2019 Non-shift worker 30 42 15 7 4 2 0 74 11 1724
2018 Shift worker 35 24 26 6 4 4 0 62 10 27
2018 Non-shift worker 30 39 16 7 4 3 0 72 12 1347
2017 Shift worker 25 34 25 2 10 3 0 62 12 34
2017 Non-shift worker 28 37 17 9 5 4 0 68 15 1466

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 32 9 4 0 0 0 87 4 33
2020 Non-shift worker 46 30 8 10 6 0 0 75 16 1790
2019 Shift worker 49 34 9 4 4 0 0 83 8 51
2019 Non-shift worker 51 29 7 9 4 0 0 80 13 1720
2018 Shift worker 55 24 15 2 0 0 4 82 2 27
2018 Non-shift worker 47 32 8 8 4 0 0 80 12 1353
2017 Shift worker 66 16 13 5 0 0 0 82 5 34
2017 Non-shift worker 46 31 9 9 5 0 0 78 13 1467
2014 Shift worker 41 35 18 0 3 0 3 78 3 33
2014 Non-shift worker 42 33 10 11 4 0 1 75 15 1383

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 36 14 2 0 0 0 84 2 34
2020 Non-shift worker 28 29 21 12 10 0 0 57 22 1785
2019 Shift worker 59 25 12 0 4 0 0 84 4 51
2019 Non-shift worker 31 31 21 10 6 0 0 62 16 1721
2018 Shift worker 45 46 4 5 0 0 0 91 5 27
2018 Non-shift worker 26 33 21 13 7 0 0 59 20 1354
2017 Shift worker 47 37 8 5 2 0 0 85 8 34
2017 Non-shift worker 26 37 20 11 6 0 0 64 16 1473
2014 Shift worker 54 34 9 0 3 0 0 88 3 33
2014 Non-shift worker 29 38 19 9 5 0 0 67 14 1386

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 36 64 34
2020 Non-shift worker 40 60 1795

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 18 7 2 2 2 10 88 5 34
2020 Non-shift worker 65 16 6 2 1 3 8 91 3 1794

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 10 33 57 34
2020 Non-shift worker 38 28 34 1800
2019 Shift worker 35 23 41 51
2019 Non-shift worker 43 23 34 1729
2018 Shift worker 33 23 43 27
2018 Non-shift worker 45 23 32 1355
2017 Shift worker 43 35 22 34
2017 Non-shift worker 45 23 32 1471
2014 Shift worker 45 12 43 33
2014 Non-shift worker 46 23 32 1386

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Shift worker 12 34 27 6 21 0 18
2019 Non-shift worker 7 23 52 3 7 7 747
2017 Shift worker 6 30 6 0 52 6 14
2017 Non-shift worker 8 24 51 3 9 5 659
2014 Shift worker 0 21 53 0 9999 26 15
2014 Non-shift worker 9 19 57 7 9999 9 630
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 42 6 0 2 0 0 92 2 34
2020 Non-shift worker 53 34 5 5 2 0 0 87 7 1791
2019 Shift worker 39 35 16 6 4 0 0 74 10 50
2019 Non-shift worker 51 34 7 5 2 0 0 85 8 1715
2018 Shift worker 49 41 4 2 4 0 0 90 6 27
2018 Non-shift worker 52 37 6 4 2 0 0 89 6 1346
2017 Shift worker 55 32 11 0 3 0 0 87 3 34
2017 Non-shift worker 44 38 9 6 3 0 0 83 8 1466
2014 Shift worker 49 36 8 6 0 0 0 86 6 33
2014 Non-shift worker 46 38 9 4 2 0 0 85 6 1385

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 35 5 6 2 0 0 87 8 34
2020 Non-shift worker 32 44 13 8 3 1 0 76 11 1794
2019 Shift worker 37 37 22 4 0 0 0 74 4 51
2019 Non-shift worker 30 44 15 7 2 1 0 75 10 1726
2018 Shift worker 41 38 8 13 0 0 0 79 13 27
2018 Non-shift worker 28 45 15 8 3 1 0 73 11 1346
2017 Shift worker 36 54 5 2 0 3 0 92 3 34
2017 Non-shift worker 30 45 14 7 3 1 0 75 11 1470
2014 Shift worker 38 33 14 3 6 3 3 75 10 33
2014 Non-shift worker 27 43 16 9 2 2 0 72 12 1385

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 18 31 25 18 0 0 44 26 32
2020 Non-shift worker 11 24 36 20 7 0 1 28 36 1793
2019 Shift worker 8 18 25 33 16 0 0 49 26 51
2019 Non-shift worker 12 24 35 19 8 1 1 28 37 1722
2018 Shift worker 9 27 30 26 8 0 0 34 36 27
2018 Non-shift worker 11 28 36 18 5 1 1 23 40 1349
2017 Shift worker 7 20 23 25 15 3 8 45 30 34
2017 Non-shift worker 13 27 35 16 7 0 1 23 41 1466
2014 Shift worker 6 28 42 15 10 0 0 24 34 33
2014 Non-shift worker 10 25 41 16 6 0 2 23 36 1383

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 2 5 8 34 37 8 5 82 8 33
2020 Non-shift worker 5 14 25 33 19 2 2 54 20 1783
2019 Shift worker 6 14 26 23 28 4 0 53 20 51
2019 Non-shift worker 8 13 28 29 18 2 2 49 22 1720
2018 Shift worker 6 15 8 42 25 0 4 70 21 26
2018 Non-shift worker 8 16 29 30 13 2 2 45 25 1343
2017 Shift worker 4 13 13 29 28 3 10 65 20 34
2017 Non-shift worker 8 17 27 27 16 2 4 46 26 1459
2014 Shift worker 9 25 25 24 15 3 0 40 34 33
2014 Non-shift worker 6 15 26 31 15 3 4 49 23 1383

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 18 16 25 22 0 5 50 34 33
2020 Non-shift worker 13 23 30 22 10 1 1 33 37 1788
2019 Shift worker 8 16 23 22 22 4 6 48 26 51
2019 Non-shift worker 15 20 30 21 11 1 1 33 37 1724
2018 Shift worker 16 11 19 35 8 0 11 49 30 27
2018 Non-shift worker 17 22 31 19 9 1 2 28 40 1344
2017 Shift worker 12 25 27 8 16 4 8 27 42 34
2017 Non-shift worker 17 23 29 19 8 1 2 28 42 1461
2014 Shift worker 12 24 35 14 10 6 0 25 38 33
2014 Non-shift worker 20 24 30 16 7 1 2 24 45 1383

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 4 42 24 23 0 0 47 11 33
2020 Non-shift worker 13 23 32 21 10 1 1 31 36 1784
2019 Shift worker 6 11 30 12 35 4 2 49 19 51
2019 Non-shift worker 13 21 33 21 10 0 1 32 35 1725
2018 Shift worker 6 19 32 18 21 0 4 40 27 26
2018 Non-shift worker 13 22 37 19 6 1 1 26 36 1334
2017 Shift worker 3 18 20 27 25 0 8 56 22 34
2017 Non-shift worker 13 23 36 19 8 1 1 27 36 1460
2014 Shift worker 9 15 34 18 21 0 3 40 25 33
2014 Non-shift worker 10 22 39 21 7 1 2 28 32 1377

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 9 12 33 32 0 0 65 23 33
2020 Non-shift worker 17 22 28 19 10 2 2 31 40 1790
2019 Shift worker 8 8 22 20 38 4 0 60 17 50
2019 Non-shift worker 15 22 26 20 13 2 3 34 39 1723
2018 Shift worker 6 15 22 26 28 0 4 56 22 27
2018 Non-shift worker 18 27 26 18 7 1 2 26 47 1345
2017 Shift worker 15 15 16 23 23 0 8 49 33 33
2017 Non-shift worker 20 28 26 15 8 1 3 23 50 1465
2014 Shift worker 15 24 28 21 12 0 0 33 39 33
2014 Non-shift worker 15 27 28 17 9 1 3 27 43 1383

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 20 11 35 21 4 3 60 28 33
2020 Non-shift worker 8 14 26 30 16 3 2 49 24 1784
2019 Shift worker 12 14 24 16 18 9 6 40 31 50
2019 Non-shift worker 13 16 27 23 16 3 2 41 30 1721
2018 Shift worker 17 22 19 15 23 4 0 39 41 27
2018 Non-shift worker 13 23 30 22 8 2 2 31 38 1337
2017 Shift worker 8 15 32 15 16 5 10 36 27 34
2017 Non-shift worker 12 20 31 20 11 3 3 33 34 1460
2014 Shift worker 6 25 46 12 11 0 0 23 30 33
2014 Non-shift worker 9 15 30 26 13 2 5 42 26 1382

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 4 28 28 20 2 8 53 16 32
2020 Non-shift worker 10 20 33 23 11 2 1 35 31 1785
2019 Shift worker 4 11 32 19 27 4 2 50 16 51
2019 Non-shift worker 13 21 34 19 11 1 1 31 35 1720
2018 Shift worker 13 7 34 7 27 11 0 39 23 27
2018 Non-shift worker 14 25 33 18 7 2 2 25 40 1341
2017 Shift worker 15 8 31 13 23 0 10 40 25 34
2017 Non-shift worker 15 21 34 17 8 2 2 27 38 1463
2014 Shift worker 8 16 37 19 15 6 0 35 26 33
2014 Non-shift worker 15 22 36 17 7 1 3 25 38 1385

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 11 26 36 19 0 0 55 18 34
2020 Non-shift worker 6 16 38 27 13 0 0 40 22 1793
2019 Shift worker 4 20 35 21 18 2 0 40 24 51
2019 Non-shift worker 14 28 33 16 9 0 1 25 42 1724

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 44 2 11 2 2 0 84 14 33
2020 Non-shift worker 23 40 18 12 4 3 0 65 17 1784
2019 Shift worker 34 25 17 8 4 12 0 67 14 49
2019 Non-shift worker 20 37 20 14 4 4 1 60 19 1719

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 39 2 9 0 0 0 89 9 34
2020 Non-shift worker 56 24 8 7 4 1 0 82 11 1786
2019 Shift worker 47 33 14 6 0 0 0 80 6 51
2019 Non-shift worker 54 28 7 7 4 1 0 82 11 1725
2018 Shift worker 48 34 0 8 10 0 0 82 18 27
2018 Non-shift worker 47 29 8 9 6 0 0 77 16 1351
2017 Shift worker 39 35 13 3 10 0 0 75 12 34
2017 Non-shift worker 47 28 8 10 6 1 0 76 16 1470
2014 Shift worker 41 34 13 10 3 0 0 75 13 33
2014 Non-shift worker 48 27 9 8 7 1 0 75 15 1386

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 34 4 0 0 0 0 96 0 34
2020 Non-shift worker 65 25 4 4 2 0 0 90 6 1774
2019 Shift worker 59 35 4 2 0 0 0 94 2 51
2019 Non-shift worker 60 26 5 6 2 0 0 87 8 1728
2018 Shift worker 55 29 11 4 0 0 0 84 4 27
2018 Non-shift worker 53 33 6 5 3 0 0 86 8 1350
2017 Shift worker 47 28 13 5 7 0 0 75 12 34
2017 Non-shift worker 51 34 6 6 2 0 0 86 8 1469
2014 Shift worker 35 56 3 3 3 0 0 91 6 33
2014 Non-shift worker 50 35 6 6 2 0 0 85 9 1385

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 37 11 0 0 0 0 89 0 34
2020 Non-shift worker 57 29 8 3 2 0 0 87 5 1783
2019 Shift worker 41 38 18 2 0 0 0 80 2 49
2019 Non-shift worker 54 33 7 4 2 1 0 87 6 1724
2018 Shift worker 41 34 15 5 0 4 0 78 6 27
2018 Non-shift worker 47 37 8 4 2 1 0 85 7 1349

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 42 8 2 0 0 0 90 2 34
2020 Non-shift worker 43 37 9 7 3 2 0 82 9 1790
2019 Shift worker 46 25 22 2 2 2 0 73 4 50
2019 Non-shift worker 43 36 10 6 3 2 0 81 9 1715
2018 Shift worker 43 24 19 8 2 4 0 70 11 27
2018 Non-shift worker 48 35 9 4 3 1 0 84 7 1341
2017 Shift worker 50 35 15 0 0 0 0 85 0 34
2017 Non-shift worker 42 39 10 5 2 2 0 82 7 1472
2014 Shift worker 36 46 15 0 0 3 0 85 0 33
2014 Non-shift worker 45 35 10 5 2 3 0 82 8 1386

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 27 12 2 2 2 0 84 4 34
2020 Non-shift worker 45 32 12 5 2 4 0 80 7 1788
2019 Shift worker 50 28 14 6 2 0 0 78 8 50
2019 Non-shift worker 49 31 11 3 2 4 0 84 5 1723
2018 Shift worker 48 24 7 11 6 4 0 75 18 27
2018 Non-shift worker 50 32 11 3 1 3 0 84 4 1342
2017 Shift worker 40 40 13 4 0 3 0 82 4 34
2017 Non-shift worker 45 32 12 4 2 4 0 81 6 1471
2014 Shift worker 46 34 15 0 3 3 0 82 3 33
2014 Non-shift worker 48 33 10 2 1 4 1 85 4 1384

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 24 2 2 0 0 0 96 2 34
2020 Non-shift worker 60 28 6 3 2 0 0 89 5 1790
2019 Shift worker 60 28 6 4 2 0 0 88 6 51
2019 Non-shift worker 57 30 6 3 2 1 0 88 6 1725
2018 Shift worker 49 33 14 0 0 4 0 85 0 27
2018 Non-shift worker 55 32 7 3 2 0 0 88 6 1344
2017 Shift worker 55 38 8 0 0 0 0 92 0 34
2017 Non-shift worker 50 36 7 4 3 0 0 86 7 1469
2014 Shift worker 42 46 12 0 0 0 0 88 0 33
2014 Non-shift worker 52 34 8 4 2 0 0 86 6 1384

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 32 9 13 0 0 2 78 14 34
2020 Non-shift worker 58 19 8 4 4 5 3 83 8 1794

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 24 16 0 6 0 0 78 6 34
2020 Non-shift worker 42 32 14 5 2 5 0 78 7 1797

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 25 6 16 0 2 0 77 16 34
2020 Non-shift worker 51 26 9 5 3 4 2 82 9 1789

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 40 8 4 2 9 2 84 7 34
2020 Non-shift worker 32 29 15 7 5 7 6 70 13 1788
2019 Shift worker 36 26 18 4 4 4 8 70 9 50
2019 Non-shift worker 37 28 12 8 5 6 4 73 14 1724
2018 Shift worker 26 38 16 4 10 4 3 68 15 27
2018 Non-shift worker 29 30 14 9 7 7 4 67 18 1354
2017 Shift worker 32 25 10 10 12 3 8 64 25 34
2017 Non-shift worker 32 28 14 9 7 5 5 66 18 1470
2014 Shift worker 32 25 18 13 9 0 3 59 22 33
2014 Non-shift worker 34 29 14 8 8 4 4 68 17 1385

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 25 9 19 5 4 0 66 25 34
2020 Non-shift worker 42 34 10 6 3 2 2 80 10 1795
2019 Shift worker 37 32 13 8 6 2 2 72 14 51
2019 Non-shift worker 43 33 10 6 3 3 1 80 10 1724
2018 Shift worker 39 31 19 8 2 0 0 70 10 27
2018 Non-shift worker 43 35 9 7 4 2 1 80 11 1345
2017 Shift worker 33 44 10 13 0 0 0 77 13 34
2017 Non-shift worker 44 32 10 7 3 3 1 79 10 1467
2014 Shift worker 29 44 12 3 0 9 3 83 3 33
2014 Non-shift worker 45 34 9 5 4 2 1 82 9 1386

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 27 16 2 2 0 0 80 4 34
2020 Non-shift worker 40 36 14 5 2 2 0 79 7 1786
2019 Shift worker 46 27 16 4 6 0 0 73 10 50
2019 Non-shift worker 39 37 14 5 3 2 0 78 8 1721
2018 Shift worker 41 28 20 4 2 4 0 72 7 27
2018 Non-shift worker 38 39 14 5 2 1 0 78 7 1343

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 27 14 5 4 17 0 73 11 34
2020 Non-shift worker 25 22 17 11 8 13 4 57 23 1790
2019 Shift worker 24 23 20 4 8 17 4 59 15 51
2019 Non-shift worker 22 20 19 12 11 12 4 51 27 1728
2018 Shift worker 25 19 25 7 2 14 8 56 12 27
2018 Non-shift worker 20 21 18 12 13 13 3 49 29 1349
2017 Shift worker 35 22 13 8 5 17 0 69 16 34
2017 Non-shift worker 17 21 16 15 15 12 5 45 35 1470
2014 Shift worker 19 29 21 6 10 11 3 57 18 33
2014 Non-shift worker 15 19 17 14 15 14 6 43 36 1383

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 29 8 7 0 0 0 85 7 34
2020 Non-shift worker 36 45 5 12 2 0 0 81 14 1798

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 43 9 23 2 0 0 66 25 34
2020 Non-shift worker 31 38 11 14 4 0 1 70 18 1792
2019 Shift worker 58 31 4 2 4 0 0 90 6 51
2019 Non-shift worker 45 31 6 11 7 0 0 76 18 1724
2017 Shift worker 48 34 10 2 3 3 0 84 5 34
2017 Non-shift worker 43 33 6 11 6 0 0 76 18 1469
2014 Shift worker 47 41 3 9 0 0 0 88 9 33
2014 Non-shift worker 42 36 7 10 4 0 0 78 15 1384

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 32 11 6 2 0 0 81 9 34
2020 Non-shift worker 42 35 10 9 3 0 1 78 12 1783
2019 Shift worker 52 34 8 4 2 0 0 86 6 51
2019 Non-shift worker 54 32 6 4 2 1 0 87 6 1710
2017 Shift worker 47 43 10 0 0 0 0 90 0 34
2017 Non-shift worker 52 33 8 5 1 0 0 86 6 1465
2014 Shift worker 40 43 11 6 0 0 0 83 6 33
2014 Non-shift worker 48 36 8 6 2 0 0 84 8 1386

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 11 2 6 5 0 0 87 11 34
2020 Non-shift worker 78 15 3 2 1 1 0 94 3 1792
2017 Shift worker 46 36 15 3 0 0 0 82 3 34
2017 Non-shift worker 72 20 3 3 1 1 0 93 4 1470
2014 Shift worker 59 29 6 6 0 0 0 88 6 33
2014 Non-shift worker 71 20 4 3 1 0 0 92 4 1385

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 19 20 6 2 0 3 71 9 34
2020 Non-shift worker 47 28 16 6 2 2 0 76 8 1796
2019 Shift worker 53 27 12 4 2 2 0 82 6 51
2019 Non-shift worker 48 27 16 5 2 3 0 77 7 1728

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 34
2020 Non-shift worker 10 90 1800
2019 Shift worker 16 84 51
2019 Non-shift worker 13 87 1727

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 45 55 187

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 70 30 187

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 3 97 187

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 187

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 7 93 187

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 4 96 187

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 6 94 187

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 38 62 187

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 48 52 187

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 48 52 187

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 49 51 187

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 44 56 187

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 56 44 187

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 33 67 187

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 6 94 187

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 11 89 187

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 53 47 187

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 21 79 187

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 15 85 187

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 59 41 187

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 24 76 187

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 12 88 187

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 10 90 187

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 11 89 187

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 3 97 187

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 11 89 187

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 16 84 187

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 25 75 187

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 7 93 182

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 19 81 182

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 6 94 182

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 7 93 182

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 12 88 182

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 17 83 182

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 17 83 182

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 15 85 182

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 14 86 182

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 40 60 182

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 9 91 182

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 53 47 182

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 63 37 182

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 5 95 182

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 15 85 182

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 10 15 0 0 31 20 68 0 34
2020 Non-shift worker 19 14 14 4 4 37 7 60 14 1794
2019 Shift worker 33 14 10 2 6 28 6 72 13 50
2019 Non-shift worker 19 13 18 6 5 30 9 52 18 1729
2018 Shift worker 31 17 12 4 0 26 9 74 6 25
2018 Non-shift worker 17 16 18 6 4 34 7 54 16 1351
2017 Shift worker 23 15 16 3 4 29 10 63 12 34
2017 Non-shift worker 16 14 16 6 5 31 12 52 19 1470
2014 Shift worker 21 16 17 3 3 27 12 61 11 33
2014 Non-shift worker 18 15 16 6 4 33 8 56 16 1386

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 16 17 5 0 11 0 75 6 34
2020 Non-shift worker 37 28 16 5 3 11 1 74 9 1793
2019 Shift worker 50 24 14 0 6 6 0 79 7 50
2019 Non-shift worker 38 28 15 5 3 10 1 74 9 1727
2018 Shift worker 40 31 12 0 0 17 0 86 0 27
2018 Non-shift worker 34 32 14 6 2 11 1 74 9 1351
2017 Shift worker 35 35 12 4 0 13 0 81 5 34
2017 Non-shift worker 33 30 15 6 3 11 1 71 11 1469
2014 Shift worker 28 31 8 6 3 21 3 77 12 33
2014 Non-shift worker 30 29 18 5 3 13 2 69 10 1385

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 18 82 51
2019 Non-shift worker 8 92 1723

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 11 15 0 0 26 12 75 0 34
2020 Non-shift worker 19 14 14 4 2 40 6 62 11 1795
2019 Shift worker 29 12 12 6 8 23 10 61 21 51
2019 Non-shift worker 20 12 18 4 3 35 9 57 11 1729
2018 Shift worker 30 20 11 4 0 32 4 77 6 27
2018 Non-shift worker 17 14 20 3 2 38 7 56 9 1345
2017 Shift worker 23 12 13 0 4 39 7 67 8 34
2017 Non-shift worker 16 14 17 2 2 39 10 58 9 1471
2014 Shift worker 21 13 20 0 3 37 6 59 6 33
2014 Non-shift worker 15 12 16 3 2 42 9 56 10 1384

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 11 23 2 0 16 0 70 2 34
2020 Non-shift worker 38 28 14 4 2 13 1 76 7 1796
2019 Shift worker 42 24 14 4 8 8 0 72 13 50
2019 Non-shift worker 39 28 14 3 2 12 1 78 6 1728
2018 Shift worker 41 23 11 7 0 17 0 78 9 27
2018 Non-shift worker 34 31 15 3 2 14 1 76 6 1348
2017 Shift worker 33 37 8 4 0 18 0 85 5 34
2017 Non-shift worker 34 30 15 3 2 14 2 77 6 1468
2014 Shift worker 21 25 20 0 3 27 4 66 5 33
2014 Non-shift worker 31 28 16 3 2 18 2 74 6 1384

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 2 98 34
2020 Non-shift worker 8 92 1797

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 2 98 34
2020 Non-shift worker 12 88 1799
2019 Shift worker 18 82 51
2019 Non-shift worker 12 88 1729
2017 Non-shift worker 14 86 1471
2014 Non-shift worker 14 86 1386

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 75 25 206
2014 Non-shift worker 80 20 190

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2017 Non-shift worker 52 29 8 7 3 0 2 82 10 156
2014 Non-shift worker 54 30 6 6 4 0 1 84 9 151

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 22 12 4 0 0 5 83 4 34
2020 Non-shift worker 55 27 6 4 2 2 3 87 7 1799
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 27 11 13 0 0 0 75 13 33
2020 Non-shift worker 36 33 14 10 4 3 0 71 15 1794

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 40 2 16 5 0 0 78 20 34
2020 Non-shift worker 37 41 9 8 3 1 0 79 11 1799

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 28 20 9 7 0 0 63 16 34
2020 Non-shift worker 35 37 12 11 4 1 0 73 15 1792

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 14 27 9 2 0 10 57 13 34
2020 Non-shift worker 36 36 18 5 2 2 2 74 7 1782

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 16 25 2 0 2 0 72 2 34
2020 Non-shift worker 49 34 11 3 1 1 1 85 4 1794

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 22 12 4 0 0 0 84 4 34
2020 Non-shift worker 74 17 4 1 0 4 0 95 1 1795

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 41 12 9 2 0 0 76 12 34
2020 Non-shift worker 49 32 9 5 1 3 0 84 7 1788

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 21 9 6 7 2 0 77 13 34
2020 Non-shift worker 57 26 7 5 3 1 0 84 9 1786

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 24 7 7 0 0 0 86 7 34
2020 Non-shift worker 62 26 7 3 2 1 0 88 5 1790

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 99 1 580

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 19 34 19 21 6 0 1 53 28 573

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 30 21 2 0 0 0 77 2 34
2020 Non-shift worker 41 40 10 5 2 2 0 83 6 1794
2019 Shift worker 28 29 24 10 8 2 0 58 18 51
2019 Non-shift worker 35 39 13 7 2 3 0 77 9 1726
2018 Shift worker 37 38 7 8 2 7 0 81 11 27
2018 Non-shift worker 34 40 14 7 2 4 0 77 9 1346
2017 Shift worker 22 60 11 3 3 3 0 84 5 34
2017 Non-shift worker 31 43 12 7 4 3 0 76 11 1471

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 26 2 16 4 0 0 78 20 34
2020 Non-shift worker 46 27 10 11 6 1 0 73 17 1793

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 35 2 4 2 0 0 92 6 34
2020 Non-shift worker 55 26 10 4 2 2 0 83 7 1785

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 34 11 9 0 0 0 80 9 34
2020 Non-shift worker 36 33 15 9 5 1 0 70 14 1799
2019 Shift worker 27 37 21 4 8 2 0 66 12 51
2019 Non-shift worker 31 37 14 10 6 2 0 69 17 1729
2018 Shift worker 22 35 19 17 4 4 0 59 22 27
2018 Non-shift worker 28 38 15 11 6 2 0 67 17 1350
2017 Shift worker 38 37 8 10 4 3 0 77 15 34
2017 Non-shift worker 21 39 16 15 7 1 0 61 22 1466

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 28 48 10 10 2 1 1 77 12 580

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 28 11 2 4 0 2 82 6 34
2020 Non-shift worker 45 23 15 8 8 0 2 69 16 1789

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 24 13 7 7 0 2 72 14 34
2020 Non-shift worker 39 30 17 7 7 0 1 70 14 1777
2019 Shift worker 22 33 20 8 14 2 2 57 23 51
2019 Non-shift worker 27 30 20 11 11 0 1 58 22 1728
2018 Shift worker 11 29 27 9 24 0 0 40 33 27
2018 Non-shift worker 21 27 22 13 14 0 1 49 28 1345
2017 Shift worker 13 22 32 11 20 0 2 35 32 34
2017 Non-shift worker 23 25 22 13 15 0 2 49 29 1466

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 21 30 12 0 0 2 57 12 34
2020 Non-shift worker 15 23 28 19 14 0 0 38 33 1792
2019 Shift worker 27 24 31 8 8 2 0 52 16 51
2019 Non-shift worker 17 28 28 16 10 0 1 46 26 1727
2018 Shift worker 27 10 46 10 7 0 0 37 17 27
2018 Non-shift worker 10 24 32 21 12 0 0 34 33 1353
2017 Shift worker 16 49 21 11 2 0 0 66 13 34
2017 Non-shift worker 12 28 29 18 13 0 0 40 31 1466

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 25 35 2 0 0 2 62 3 34
2020 Non-shift worker 19 27 25 16 12 0 1 46 29 1788
2019 Shift worker 30 24 26 6 12 2 0 55 18 50
2019 Non-shift worker 20 30 23 16 10 0 1 51 27 1724
2018 Shift worker 31 14 42 8 5 0 0 45 13 27
2018 Non-shift worker 13 27 30 18 11 0 1 40 29 1345
2017 Shift worker 38 34 12 11 3 0 3 74 14 33
2017 Non-shift worker 13 30 27 16 12 0 1 44 28 1466

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 33 16 9 9 0 4 64 19 34
2020 Non-shift worker 17 25 23 18 15 0 1 43 34 1786
2019 Shift worker 40 16 16 8 12 4 4 61 22 50
2019 Non-shift worker 21 26 24 16 13 0 1 47 29 1720
2018 Shift worker 31 7 29 17 16 0 0 37 33 27
2018 Non-shift worker 12 23 27 20 16 1 1 36 37 1347
2017 Shift worker 28 26 21 12 12 0 0 55 24 34
2017 Non-shift worker 14 26 23 21 15 0 2 40 37 1466

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 19 21 9 0 2 2 69 9 34
2020 Non-shift worker 30 24 21 12 11 0 2 56 23 1789
2019 Shift worker 63 20 2 0 4 4 8 93 4 51
2019 Non-shift worker 38 29 16 9 5 0 2 69 15 1716
2018 Shift worker 49 26 15 0 6 0 4 78 6 26
2018 Non-shift worker 30 29 20 10 6 1 4 62 17 1336
2017 Shift worker 51 27 9 3 0 0 10 87 3 34
2017 Non-shift worker 31 29 16 10 7 1 6 64 18 1461

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 19 27 15 6 0 0 52 21 33
2020 Non-shift worker 22 26 23 15 13 0 0 49 28 1791
2019 Shift worker 45 22 18 6 6 4 0 69 12 51
2019 Non-shift worker 30 30 20 10 9 0 0 61 19 1723
2018 Shift worker 35 25 23 0 14 0 4 62 14 27
2018 Non-shift worker 23 28 25 13 10 0 0 51 23 1350
2017 Shift worker 36 26 28 10 0 0 0 62 10 34
2017 Non-shift worker 25 29 23 13 9 0 0 55 22 1462

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 19 23 2 6 0 6 67 9 34
2020 Non-shift worker 33 20 17 11 11 0 6 57 24 1790

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 29 10 2 0 0 0 88 2 34
2020 Non-shift worker 36 32 20 8 3 0 1 69 11 1784
2019 Shift worker 40 26 12 10 4 2 6 72 15 50
2019 Non-shift worker 31 35 19 9 5 0 1 67 14 1724
2018 Shift worker 31 31 25 11 4 0 0 61 14 27
2018 Non-shift worker 26 36 23 9 4 1 1 63 13 1343
2017 Shift worker 32 41 10 8 7 0 3 74 15 34
2017 Non-shift worker 27 32 23 11 6 1 1 60 17 1461

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 20 26 7 0 3 0 67 7 34
2020 Non-shift worker 24 31 24 13 7 0 1 56 20 1787
2019 Shift worker 42 19 12 10 6 6 6 69 18 51
2019 Non-shift worker 23 34 23 12 7 0 0 58 20 1726
2018 Shift worker 23 40 20 14 3 0 0 63 17 27
2018 Non-shift worker 18 32 28 14 7 0 1 50 21 1343
2017 Shift worker 40 12 30 13 4 0 0 52 17 34
2017 Non-shift worker 19 30 24 18 9 0 0 49 27 1459

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 25 27 0 2 3 2 69 2 34
2020 Non-shift worker 31 32 19 11 6 0 0 63 17 1792
2019 Shift worker 35 33 12 6 10 2 2 71 16 51
2019 Non-shift worker 29 29 22 11 8 0 0 58 20 1727
2018 Shift worker 19 27 30 12 7 0 5 49 19 27
2018 Non-shift worker 24 31 23 12 8 0 1 57 20 1342
2017 Shift worker 33 24 23 13 7 0 0 57 20 34
2017 Non-shift worker 24 30 22 14 10 0 1 54 24 1461

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 26 9 5 2 0 0 85 7 34
2020 Non-shift worker 50 25 13 6 5 0 0 76 11 1775
2019 Shift worker 42 27 14 2 12 2 2 71 14 51
2019 Non-shift worker 49 25 13 6 6 0 1 75 12 1724

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 25 30 6 5 0 0 59 11 33
2020 Non-shift worker 26 32 23 12 6 0 0 58 19 1791

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 30 21 18 2 0 2 57 21 34
2020 Non-shift worker 32 33 20 9 5 0 1 66 14 1791
2019 Shift worker 39 28 16 7 6 2 2 69 14 51
2019 Non-shift worker 38 33 18 7 3 0 0 71 10 1726
2018 Shift worker 31 34 19 8 3 0 4 68 12 27
2018 Non-shift worker 28 31 24 11 5 0 1 60 16 1334
2017 Shift worker 23 45 24 8 0 0 0 68 8 34
2017 Non-shift worker 32 31 20 10 5 0 1 64 16 1457

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 42 12 8 2 0 3 77 11 34
2020 Non-shift worker 45 28 16 7 3 0 1 74 9 1771
2019 Shift worker 67 12 8 6 4 2 2 82 10 51
2019 Non-shift worker 55 21 12 6 5 0 1 77 11 1722
2018 Shift worker 58 15 16 7 0 0 4 75 8 26
2018 Non-shift worker 51 22 13 7 5 0 2 74 12 1334
2017 Shift worker 61 23 13 2 0 0 0 84 2 34
2017 Non-shift worker 54 22 13 6 4 0 2 77 10 1462

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 48 13 2 6 0 0 79 8 34
2020 Non-shift worker 30 37 20 8 4 0 0 67 13 1769

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 17 14 2 0 2 2 83 2 34
2020 Non-shift worker 71 13 5 2 1 0 7 91 4 1766
2019 Shift worker 73 16 0 4 4 2 2 92 8 51
2019 Non-shift worker 78 9 3 1 2 0 7 93 3 1723
2018 Shift worker 58 23 12 0 0 0 7 87 0 26
2018 Non-shift worker 72 13 5 2 2 0 6 91 4 1342

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 75 17 2 0 2 0 4 96 2 34
2020 Non-shift worker 79 9 4 3 2 1 3 91 5 1761
2019 Shift worker 70 8 6 6 8 0 2 80 14 51
2019 Non-shift worker 74 10 5 3 4 1 2 87 8 1723
2018 Shift worker 67 7 11 3 4 0 7 81 7 27
2018 Non-shift worker 71 12 6 3 4 1 4 87 7 1335
2017 Shift worker 90 5 3 0 3 0 0 95 3 34
2017 Non-shift worker 75 10 5 4 3 0 3 88 7 1470

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 68 19 7 2 0 0 4 90 2 34
2020 Non-shift worker 71 18 6 3 1 0 1 90 4 1762
2019 Shift worker 65 20 8 0 2 0 6 90 2 51
2019 Non-shift worker 63 23 8 2 2 0 1 87 5 1718
2018 Shift worker 67 4 14 4 7 0 4 74 11 27
2018 Non-shift worker 59 24 9 3 2 0 2 85 6 1341
2017 Shift worker 70 16 12 2 0 0 0 86 2 34
2017 Non-shift worker 61 25 6 3 2 0 2 88 6 1464

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 69 20 3 2 2 0 4 92 4 33
2020 Non-shift worker 68 16 7 4 3 0 1 85 8 1772
2019 Shift worker 61 16 4 8 8 0 4 79 17 51
2019 Non-shift worker 61 18 9 5 6 0 1 80 11 1713
2018 Shift worker 54 16 16 0 11 0 4 72 11 27
2018 Non-shift worker 56 20 12 5 5 0 2 77 11 1331
2017 Shift worker 72 18 3 4 3 0 0 90 7 34
2017 Non-shift worker 59 20 10 6 5 0 1 80 11 1460

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 7 3 2 0 0 24 93 3 34
2020 Non-shift worker 63 11 3 2 1 0 20 93 3 1773
2019 Shift worker 70 4 0 2 0 0 24 97 3 51
2019 Non-shift worker 61 11 4 2 1 0 22 91 4 1717
2018 Shift worker 66 0 12 4 0 0 18 81 5 26
2018 Non-shift worker 53 12 5 2 1 0 28 89 4 1318
2017 Shift worker 78 0 3 0 0 0 20 97 0 34
2017 Non-shift worker 57 12 5 2 1 0 24 90 4 1458

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 72 7 12 0 0 0 8 86 0 34
2020 Non-shift worker 74 15 6 2 1 0 3 91 2 1794
2019 Shift worker 77 12 2 0 0 0 10 98 0 51
2019 Non-shift worker 71 17 5 2 1 0 4 92 3 1715
2018 Shift worker 70 12 10 0 0 0 8 89 0 27
2018 Non-shift worker 64 19 8 2 1 0 6 88 4 1333
2017 Shift worker 71 12 12 0 0 0 5 88 0 34
2017 Non-shift worker 69 17 6 1 1 0 6 92 2 1457

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 12 16 7 2 3 2 74 10 34
2020 Non-shift worker 71 13 8 3 3 0 2 86 6 1792
2019 Shift worker 63 7 8 8 8 0 6 75 16 51
2019 Non-shift worker 77 10 4 2 3 0 2 90 6 1723
2018 Shift worker 61 2 16 4 11 0 7 68 15 27
2018 Non-shift worker 73 13 5 3 2 0 4 89 5 1340
2017 Shift worker 49 18 14 3 12 0 5 70 15 33
2017 Non-shift worker 72 12 5 3 3 0 4 88 6 1465

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 30 18 14 2 0 2 64 17 34
2020 Non-shift worker 48 28 15 5 2 0 1 77 8 1791
2019 Shift worker 55 26 8 4 2 0 5 86 6 51
2019 Non-shift worker 56 27 10 3 2 0 1 84 6 1717
2018 Shift worker 38 31 11 9 12 0 0 69 20 27
2018 Non-shift worker 50 26 15 5 2 0 2 78 7 1340
2017 Shift worker 60 18 17 3 0 0 3 80 3 34
2017 Non-shift worker 53 26 12 4 2 0 2 81 7 1459

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 38 20 7 3 0 2 69 10 33
2020 Non-shift worker 28 40 21 7 3 0 0 69 10 1798

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 40 25 19 0 0 0 56 19 34
2020 Non-shift worker 11 32 37 15 6 0 0 43 20 1796
2019 Shift worker 19 35 28 16 2 0 0 54 18 51
2019 Non-shift worker 15 32 36 12 5 0 0 47 17 1730
2018 Shift worker 20 26 36 10 7 0 0 46 17 27
2018 Non-shift worker 10 31 39 16 4 0 0 41 20 1354
2017 Shift worker 15 37 45 2 0 0 0 53 2 34
2017 Non-shift worker 9 29 39 16 6 0 0 38 23 1470

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 2 17 22 43 16 0 0 59 19 34
2020 Non-shift worker 13 24 36 20 7 0 0 27 37 1783
2019 Shift worker 6 23 32 18 22 0 0 40 29 50
2019 Non-shift worker 10 20 40 21 10 0 0 30 30 1715
2018 Shift worker 0 23 30 24 23 0 0 47 23 27
2018 Non-shift worker 10 22 41 19 8 0 0 27 32 1336
2017 Shift worker 0 15 51 19 16 0 0 34 15 34
2017 Non-shift worker 10 21 41 19 9 0 0 28 30 1462
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 40 36 5 68 32 34
2020 Non-shift worker 29 53 16 1 64 36 1799

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 20 7 2 5 0 30 80 10 34
2020 Non-shift worker 41 23 14 8 7 1 7 69 16 1798
2019 Shift worker 41 10 15 8 12 2 12 59 23 51
2019 Non-shift worker 37 20 17 10 11 1 4 60 22 1717
2018 Shift worker 41 23 12 7 11 7 0 68 19 27
2018 Non-shift worker 35 18 15 11 14 1 6 57 27 1350
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