2020 Public Service Employee Survey Results by Theme for Environment and Climate Change Canada by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 41 11 9 4 0 0 76 13 844
2020 Does not provide services to public 42 40 11 5 3 0 0 81 8 3717
2019 Provides services to public 36 42 11 6 5 0 0 78 11 967
2019 Does not provide services to public 40 42 9 6 3 0 0 82 9 3962
2018 Provides services to public 31 47 12 6 4 0 0 79 10 911
2018 Does not provide services to public 35 44 10 7 3 0 0 79 10 3447
2017 Provides services to public 34 45 10 7 4 0 0 79 11 1013
2017 Does not provide services to public 35 46 9 6 3 0 0 81 10 3555
2014 Provides services to public 29 48 11 8 4 0 0 77 12 1032
2014 Does not provide services to public 31 46 11 9 4 0 0 77 12 3587

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 42 12 9 5 0 0 74 14 845
2020 Does not provide services to public 42 38 10 6 4 0 0 80 10 3707
2019 Provides services to public 32 39 14 9 6 0 0 71 15 965
2019 Does not provide services to public 39 38 11 7 4 0 0 78 11 3956
2018 Provides services to public 26 45 13 10 6 0 0 71 16 914
2018 Does not provide services to public 33 40 13 9 5 0 0 74 14 3456
2017 Provides services to public 27 38 15 12 8 0 0 66 19 1010
2017 Does not provide services to public 31 41 13 9 5 0 0 72 14 3546

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 38 8 5 2 0 0 85 7 838
2020 Does not provide services to public 54 34 9 2 1 0 0 87 3 3695
2019 Provides services to public 48 37 9 3 3 0 0 86 5 961
2019 Does not provide services to public 54 33 9 3 1 0 0 87 4 3931
2018 Provides services to public 48 38 9 3 2 0 0 85 5 911
2018 Does not provide services to public 48 38 9 3 2 0 0 86 4 3437
2017 Provides services to public 48 39 7 3 2 0 0 88 4 1010
2017 Does not provide services to public 52 36 8 3 1 0 0 88 4 3544
2014 Provides services to public 54 35 6 4 1 0 0 89 5 1031
2014 Does not provide services to public 56 32 8 3 1 0 0 88 4 3587

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 42 12 5 3 0 0 81 7 846
2020 Does not provide services to public 48 37 9 4 2 0 0 86 6 3723
2019 Provides services to public 41 42 9 5 3 0 0 83 8 966
2019 Does not provide services to public 47 38 9 4 2 0 0 85 6 3967
2018 Provides services to public 36 45 10 5 3 0 0 82 8 916
2018 Does not provide services to public 41 40 11 5 2 0 0 82 7 3456
2017 Provides services to public 38 43 10 6 3 0 0 81 9 1011
2017 Does not provide services to public 42 41 9 5 2 0 0 83 7 3543
2014 Provides services to public 37 44 10 6 2 0 0 82 8 1031
2014 Does not provide services to public 39 42 11 5 2 0 0 81 8 3585

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 34 13 7 5 0 0 76 11 841
2020 Does not provide services to public 49 34 12 4 2 0 0 82 6 3702
2019 Provides services to public 38 33 16 6 5 0 0 72 11 966
2019 Does not provide services to public 45 35 12 5 3 0 0 80 8 3959
2018 Provides services to public 33 35 18 9 5 1 0 69 13 916
2018 Does not provide services to public 39 36 16 7 3 1 0 75 10 3447
2017 Provides services to public 31 36 18 8 6 1 0 68 14 1012
2017 Does not provide services to public 35 37 15 8 4 1 0 73 11 3548
2014 Provides services to public 27 38 18 11 6 1 0 65 17 1031
2014 Does not provide services to public 27 38 18 12 5 1 0 66 17 3588

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 37 13 7 5 0 0 74 12 836
2020 Does not provide services to public 46 36 11 5 2 0 0 82 7 3694
2019 Provides services to public 35 37 14 9 5 0 0 72 14 965
2019 Does not provide services to public 43 37 12 6 2 0 0 80 8 3935
2018 Provides services to public 29 38 17 10 5 0 0 68 15 910
2018 Does not provide services to public 36 39 14 7 3 1 0 76 10 3439
2017 Provides services to public 28 38 17 10 6 0 0 67 16 1013
2017 Does not provide services to public 33 40 14 9 4 0 0 74 12 3540
2014 Provides services to public 24 41 15 14 6 0 0 65 20 1031
2014 Does not provide services to public 26 38 18 13 5 0 0 64 17 3585

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 28 19 8 5 3 1 66 14 843
2020 Does not provide services to public 44 27 16 6 3 3 1 73 10 3714
2019 Provides services to public 34 29 17 9 6 3 1 66 16 969
2019 Does not provide services to public 41 27 17 8 4 3 1 70 13 3971
2018 Provides services to public 34 28 18 9 7 2 1 64 17 915
2018 Does not provide services to public 34 29 19 10 5 3 1 65 15 3452
2017 Provides services to public 30 28 19 10 6 5 1 62 17 1010
2017 Does not provide services to public 34 28 18 9 6 5 1 65 16 3546
2014 Provides services to public 29 30 18 11 7 4 1 62 19 1031
2014 Does not provide services to public 29 28 19 12 7 5 1 60 20 3586
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 50 29 12 4 2 0 2 82 6 846
2020 Does not provide services to public 54 27 10 4 2 1 2 84 5 3714
2019 Provides services to public 46 30 14 5 2 1 2 79 7 963
2019 Does not provide services to public 53 27 12 4 2 1 2 82 6 3965

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 50 34 8 4 3 1 0 84 7 847
2020 Does not provide services to public 53 31 8 5 2 0 0 85 7 3717
2019 Provides services to public 46 33 10 7 3 0 1 80 9 961
2019 Does not provide services to public 49 32 9 6 3 0 1 82 9 3950
2018 Provides services to public 40 35 12 8 5 0 0 75 13 911
2018 Does not provide services to public 43 34 10 8 4 1 0 78 12 3433
2017 Provides services to public 41 34 9 9 5 1 0 76 14 1011
2017 Does not provide services to public 44 35 8 7 4 1 0 80 11 3551
2014 Provides services to public 35 36 13 10 6 1 0 72 15 1032
2014 Does not provide services to public 43 35 10 8 4 1 0 78 12 3588

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 57 29 7 4 2 0 0 86 6 845
2020 Does not provide services to public 61 25 7 5 2 0 0 87 7 3723
2019 Provides services to public 51 31 10 5 3 0 0 82 8 966
2019 Does not provide services to public 56 28 8 6 3 0 0 84 9 3972
2018 Provides services to public 45 32 11 7 5 0 0 77 12 911
2018 Does not provide services to public 49 29 10 7 4 0 0 78 11 3446
2017 Provides services to public 49 29 10 8 5 0 0 78 12 1010
2017 Does not provide services to public 54 27 8 6 4 0 0 82 10 3546
2014 Provides services to public 41 33 11 9 5 0 0 75 14 1032
2014 Does not provide services to public 50 29 10 6 4 0 0 79 10 3586

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 31 12 8 6 8 0 72 14 847
2020 Does not provide services to public 42 30 11 5 2 9 0 79 8 3721
2019 Provides services to public 30 33 16 8 6 7 0 67 15 964
2019 Does not provide services to public 35 33 14 6 3 8 0 75 10 3964
2018 Provides services to public 23 35 19 9 6 9 0 64 16 917
2018 Does not provide services to public 29 33 17 8 4 10 0 68 13 3464
2017 Provides services to public 26 33 16 10 7 8 0 64 19 1011
2017 Does not provide services to public 28 34 15 8 5 10 1 69 14 3555
2014 Provides services to public 23 33 18 9 7 10 0 62 18 1030
2014 Does not provide services to public 26 34 16 8 5 11 0 67 15 3587

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 32 17 11 9 2 0 61 21 843
2020 Does not provide services to public 36 35 14 8 4 2 0 73 13 3718
2019 Provides services to public 25 32 16 13 11 3 0 59 25 964
2019 Does not provide services to public 30 35 16 10 5 4 0 67 16 3952
2018 Provides services to public 19 31 20 16 11 3 0 51 28 918
2018 Does not provide services to public 24 34 18 13 7 3 0 60 21 3454
2017 Provides services to public 19 33 19 15 12 2 0 53 28 1013
2017 Does not provide services to public 22 34 19 13 8 4 0 59 21 3550
2014 Provides services to public 16 32 21 16 13 2 0 49 29 1030
2014 Does not provide services to public 20 34 20 15 8 3 0 55 24 3586

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 18 30 19 16 13 4 0 50 30 845
2020 Does not provide services to public 23 34 18 14 6 5 0 60 21 3704
2019 Provides services to public 18 28 19 17 14 4 0 48 32 961
2019 Does not provide services to public 20 32 19 14 7 7 0 57 23 3955
2018 Provides services to public 12 26 19 24 15 5 0 40 40 914
2018 Does not provide services to public 15 30 22 17 9 6 0 48 28 3454
2017 Provides services to public 12 28 21 18 16 5 0 42 36 1009
2017 Does not provide services to public 15 30 21 17 10 7 0 48 29 3550
2014 Provides services to public 10 24 24 20 16 6 0 36 39 1031
2014 Does not provide services to public 12 28 23 19 12 6 0 43 32 3584

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 17 36 17 16 11 3 0 55 28 845
2020 Does not provide services to public 23 37 17 14 6 2 0 62 21 3722
2019 Provides services to public 17 30 18 18 14 2 0 48 33 961
2019 Does not provide services to public 19 33 19 17 9 4 0 54 27 3963
2018 Provides services to public 12 27 21 24 15 2 0 39 39 916
2018 Does not provide services to public 14 32 19 20 11 4 0 48 32 3460
2017 Provides services to public 14 30 19 19 14 3 0 46 35 1010
2017 Does not provide services to public 15 33 18 18 11 5 0 50 30 3548
2014 Provides services to public 10 32 20 21 14 3 0 43 36 1030
2014 Does not provide services to public 12 33 20 19 11 4 0 48 32 3582
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 44 14 8 5 0 0 73 13 847
2020 Does not provide services to public 40 37 12 8 4 0 0 77 12 3718
2019 Provides services to public 28 39 14 11 7 0 0 68 18 967
2019 Does not provide services to public 36 37 13 9 4 0 0 73 14 3962
2018 Provides services to public 22 39 18 12 8 0 0 62 20 915
2018 Does not provide services to public 29 38 16 11 6 0 0 67 17 3454
2017 Provides services to public 25 37 15 13 10 0 0 62 23 1011
2017 Does not provide services to public 28 39 14 12 6 0 0 67 18 3552
2014 Provides services to public 19 39 16 15 10 0 0 59 25 1032
2014 Does not provide services to public 24 39 16 14 7 0 0 63 21 3587

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 45 10 8 4 0 0 79 11 845
2020 Does not provide services to public 39 42 9 7 2 0 0 81 10 3705
2019 Provides services to public 30 44 13 10 4 0 0 74 13 962
2019 Does not provide services to public 34 44 10 8 3 0 0 78 11 3943
2018 Provides services to public 26 44 13 11 6 0 0 70 17 917
2018 Does not provide services to public 29 45 13 10 3 0 0 74 14 3455
2017 Provides services to public 32 41 11 10 5 0 0 73 16 1010
2017 Does not provide services to public 31 43 12 10 4 0 0 74 14 3554

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 36 10 6 3 0 0 81 9 844
2020 Does not provide services to public 50 32 9 6 3 0 0 82 9 3709
2019 Provides services to public 40 35 10 11 3 0 0 76 14 969
2019 Does not provide services to public 45 33 11 7 3 0 1 79 10 3967
2018 Provides services to public 35 40 12 9 4 0 0 75 13 913
2018 Does not provide services to public 40 36 11 7 4 1 0 77 12 3447
2017 Provides services to public 37 37 11 10 5 1 0 74 15 1012
2017 Does not provide services to public 41 37 10 8 4 0 1 78 12 3554
2014 Provides services to public 32 40 11 10 6 1 0 73 16 1032
2014 Does not provide services to public 39 37 11 8 5 1 0 76 13 3587

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 45 11 8 3 0 1 77 12 842
2020 Does not provide services to public 38 41 11 7 2 0 1 80 9 3703
2019 Provides services to public 29 44 12 11 4 0 0 73 15 963
2019 Does not provide services to public 34 42 12 10 2 0 1 76 12 3958
2018 Provides services to public 28 49 8 11 4 0 0 77 15 918
2018 Does not provide services to public 27 47 10 11 3 0 1 75 14 3463
2017 Provides services to public 28 42 12 12 5 0 0 70 18 1014
2017 Does not provide services to public 30 42 11 11 4 0 0 73 16 3554
2014 Provides services to public 28 44 11 13 5 0 0 72 17 1031
2014 Does not provide services to public 28 42 12 13 5 0 0 70 17 3588

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 29 12 4 3 1 1 81 7 844
2020 Does not provide services to public 57 24 10 4 3 1 1 83 7 3711

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 34 20 13 6 2 0 61 19 843
2020 Does not provide services to public 26 37 18 11 6 2 0 65 17 3710
2019 Provides services to public 22 36 18 14 9 2 0 59 23 967
2019 Does not provide services to public 24 35 18 13 7 3 0 61 20 3962
2018 Provides services to public 19 35 18 17 9 1 0 55 27 914
2018 Does not provide services to public 21 36 19 14 8 2 0 58 23 3455
2017 Provides services to public 20 38 16 15 9 2 0 59 25 1012
2017 Does not provide services to public 22 37 15 14 8 3 1 61 23 3547
2014 Provides services to public 20 36 18 15 9 2 1 58 24 1031
2014 Does not provide services to public 20 35 17 16 9 3 0 57 26 3585

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 21 30 18 15 12 2 2 52 29 846
2020 Does not provide services to public 23 31 17 14 10 2 3 57 26 3722
2019 Provides services to public 22 30 16 15 13 3 1 54 30 969
2019 Does not provide services to public 23 30 15 14 13 3 2 56 28 3970
2018 Provides services to public 18 32 16 18 14 1 1 51 33 914
2018 Does not provide services to public 20 30 16 15 14 2 2 53 31 3465
2017 Provides services to public 17 30 17 16 17 3 2 48 34 1009
2017 Does not provide services to public 19 28 14 16 17 3 3 50 35 3548
2014 Provides services to public 16 29 17 17 18 2 1 46 36 1031
2014 Does not provide services to public 15 28 14 18 19 3 3 45 39 3587

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 27 15 5 3 1 3 76 8 844
2020 Does not provide services to public 48 24 15 7 3 1 3 75 10 3727
2019 Provides services to public 43 29 15 5 4 1 3 75 10 968
2019 Does not provide services to public 51 26 12 5 2 1 4 80 7 3966

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 28 14 5 3 1 3 77 8 843
2020 Does not provide services to public 50 27 13 5 2 1 3 79 7 3722
2019 Provides services to public 39 27 18 8 4 2 3 69 12 966
2019 Does not provide services to public 47 26 14 5 2 2 4 77 8 3958

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 78 8 4 2 2 2 3 91 5 842
2020 Does not provide services to public 80 7 3 1 2 3 4 93 3 3712
2019 Provides services to public 77 9 4 1 2 3 3 92 4 964
2019 Does not provide services to public 78 7 4 2 2 4 4 92 4 3947

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 73 12 4 2 1 3 6 92 3 842
2020 Does not provide services to public 78 9 3 1 1 1 7 95 2 3717
2019 Provides services to public 76 9 3 1 1 2 7 94 2 967
2019 Does not provide services to public 80 5 2 1 1 2 9 96 2 3957

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 41 12 9 5 0 0 74 14 841
2020 Does not provide services to public 38 42 11 6 3 0 0 80 9 3700
2019 Provides services to public 30 41 13 9 6 0 0 71 15 964
2019 Does not provide services to public 36 40 12 9 4 0 0 76 12 3944
2018 Provides services to public 24 42 15 13 6 0 0 66 19 915
2018 Does not provide services to public 31 43 12 9 5 0 0 74 14 3445
2017 Provides services to public 26 43 13 11 6 0 0 69 17 1009
2017 Does not provide services to public 32 44 11 9 4 0 0 76 13 3542
2014 Provides services to public 20 43 14 14 7 0 0 64 22 1031
2014 Does not provide services to public 23 45 13 12 6 0 0 68 18 3588

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 37 17 7 4 0 0 71 12 844
2020 Does not provide services to public 42 37 12 6 3 0 0 79 9 3716
2019 Provides services to public 35 35 14 10 6 0 0 70 16 968
2019 Does not provide services to public 40 36 13 7 4 0 0 76 11 3966
2018 Provides services to public 29 38 17 11 5 0 0 66 17 908
2018 Does not provide services to public 36 37 13 9 4 0 0 74 13 3442
2017 Provides services to public 29 37 16 10 8 0 0 66 18 1010
2017 Does not provide services to public 37 36 13 9 4 0 0 74 14 3544
2014 Provides services to public 27 35 15 14 8 0 0 63 22 1031
2014 Does not provide services to public 32 37 14 10 6 0 0 70 16 3586

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 41 14 9 4 0 0 73 13 841
2020 Does not provide services to public 36 42 12 6 2 0 1 80 8 3703
2019 Provides services to public 29 41 13 13 3 0 0 70 16 959
2019 Does not provide services to public 34 42 12 7 3 1 1 77 11 3924
2018 Provides services to public 25 37 17 14 6 0 0 62 21 912
2018 Does not provide services to public 30 38 16 10 5 0 1 69 15 3444
2017 Provides services to public 27 36 18 12 7 0 0 63 19 1009
2017 Does not provide services to public 30 39 15 10 4 0 1 70 14 3543
2014 Provides services to public 25 40 14 13 8 1 0 65 21 1030
2014 Does not provide services to public 28 40 16 10 5 0 1 69 15 3585

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 45 19 10 4 4 0 66 14 843
2020 Does not provide services to public 24 46 17 8 2 4 0 72 10 3719
2019 Provides services to public 18 40 20 12 5 3 0 61 18 968
2019 Does not provide services to public 22 44 18 8 3 4 0 69 12 3962
2018 Provides services to public 17 38 24 11 6 2 0 57 18 914
2018 Does not provide services to public 20 41 21 10 4 4 0 64 14 3457
2017 Provides services to public 17 39 22 13 5 3 0 58 19 1010
2017 Does not provide services to public 19 41 20 11 4 4 1 63 16 3549

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 35 11 10 3 0 0 76 13 842
2020 Does not provide services to public 48 31 10 7 3 0 0 80 10 3709
2019 Provides services to public 42 33 12 7 4 0 0 76 12 967
2019 Does not provide services to public 50 31 9 6 3 1 1 82 9 3959
2018 Provides services to public 38 37 12 8 4 0 0 75 12 914
2018 Does not provide services to public 45 34 10 6 3 0 0 80 10 3457
2017 Provides services to public 40 33 14 8 5 0 0 73 13 1010
2017 Does not provide services to public 45 34 9 7 4 1 1 80 11 3550
2014 Provides services to public 35 31 14 10 7 0 1 68 18 1029
2014 Does not provide services to public 40 34 12 8 4 1 1 75 13 3588

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 35 17 10 6 0 0 67 16 839
2020 Does not provide services to public 33 35 18 9 5 0 0 68 14 3700
2019 Provides services to public 31 37 17 9 5 0 0 69 14 964
2019 Does not provide services to public 37 35 16 7 5 0 1 72 11 3954
2018 Provides services to public 30 35 19 10 7 0 0 65 16 917
2018 Does not provide services to public 33 33 19 9 6 0 1 67 14 3463
2017 Provides services to public 33 35 18 8 6 0 1 68 13 1014
2017 Does not provide services to public 33 37 17 7 5 0 1 71 12 3555
2014 Provides services to public 32 35 18 9 4 0 0 68 14 1030
2014 Does not provide services to public 30 37 18 8 6 0 1 67 14 3588

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 43 57 847
2020 Does not provide services to public 44 56 3722

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 58 21 7 1 1 3 8 89 3 846
2020 Does not provide services to public 64 18 5 1 1 4 7 92 2 3715

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Provides services to public 21 43 36 847
2020 Does not provide services to public 24 41 35 3725
2019 Provides services to public 25 43 32 968
2019 Does not provide services to public 28 37 34 3973
2018 Provides services to public 25 45 31 919
2018 Does not provide services to public 28 39 33 3470
2017 Provides services to public 26 41 33 1013
2017 Does not provide services to public 27 40 33 3551
2014 Provides services to public 22 46 32 1031
2014 Does not provide services to public 27 40 33 3586

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Provides services to public 14 33 30 5 9 9 178
2020 Does not provide services to public 19 34 23 5 14 4 899
2019 Provides services to public 13 28 32 7 16 3 242
2019 Does not provide services to public 15 28 23 4 25 5 1125
2018 Provides services to public 15 36 23 6 13 8 236
2018 Does not provide services to public 15 31 27 4 18 6 1003
2017 Provides services to public 16 27 29 6 16 5 268
2017 Does not provide services to public 16 26 29 6 19 5 935
2014 Provides services to public 13 35 28 12 9999 12 238
2014 Does not provide services to public 14 27 32 10 9999 17 990
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 39 10 6 3 0 0 81 8 844
2020 Does not provide services to public 50 38 7 3 1 0 0 88 5 3706
2019 Provides services to public 42 40 9 5 4 0 0 82 9 965
2019 Does not provide services to public 46 39 8 5 2 0 0 85 6 3951
2018 Provides services to public 38 46 8 5 3 0 0 84 8 918
2018 Does not provide services to public 44 42 9 4 1 0 0 86 5 3457
2017 Provides services to public 38 40 11 6 4 0 0 79 10 1013
2017 Does not provide services to public 41 42 9 6 2 0 0 83 8 3546
2014 Provides services to public 35 42 11 7 4 1 0 78 11 1032
2014 Does not provide services to public 38 42 11 6 3 0 0 80 9 3585

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 21 42 17 13 5 1 0 64 18 844
2020 Does not provide services to public 28 46 16 7 2 1 0 75 9 3717
2019 Provides services to public 22 40 18 12 7 0 0 63 19 966
2019 Does not provide services to public 25 44 17 9 3 2 0 70 12 3967
2018 Provides services to public 16 42 22 12 7 1 0 58 20 915
2018 Does not provide services to public 21 44 19 11 3 2 0 66 14 3468
2017 Provides services to public 18 42 19 13 6 1 0 61 20 1009
2017 Does not provide services to public 21 43 18 11 4 2 0 66 15 3546
2014 Provides services to public 15 42 19 14 8 2 0 58 22 1030
2014 Does not provide services to public 19 41 20 13 5 2 0 62 18 3586

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 22 38 22 7 1 1 29 32 842
2020 Does not provide services to public 6 20 40 24 8 1 1 32 27 3718
2019 Provides services to public 11 26 36 18 7 1 1 26 38 970
2019 Does not provide services to public 7 21 39 22 10 1 1 32 28 3962
2018 Provides services to public 12 28 35 19 6 1 0 25 40 918
2018 Does not provide services to public 7 25 39 20 7 1 1 27 33 3463
2017 Provides services to public 10 24 36 17 9 1 2 27 36 1003
2017 Does not provide services to public 8 22 40 19 7 1 2 27 31 3539
2014 Provides services to public 11 27 35 19 5 2 1 24 40 1030
2014 Does not provide services to public 8 27 40 17 6 1 2 24 35 3581

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 15 28 31 14 3 1 46 25 839
2020 Does not provide services to public 5 11 25 34 20 3 2 57 17 3698
2019 Provides services to public 12 20 31 22 12 2 2 36 33 964
2019 Does not provide services to public 6 13 29 30 17 3 1 50 20 3950
2018 Provides services to public 12 24 31 21 9 2 1 31 37 912
2018 Does not provide services to public 8 18 31 26 13 3 1 41 27 3448
2017 Provides services to public 12 20 29 22 12 2 3 36 34 1005
2017 Does not provide services to public 9 17 31 24 13 3 3 39 28 3532
2014 Provides services to public 12 24 31 20 9 2 1 30 38 1031
2014 Does not provide services to public 9 21 32 22 10 3 2 34 32 3577

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 27 27 13 6 2 1 20 52 845
2020 Does not provide services to public 15 26 32 16 7 2 2 24 42 3713
2019 Provides services to public 22 28 27 12 7 2 2 19 52 967
2019 Does not provide services to public 17 25 30 16 8 2 2 25 44 3959
2018 Provides services to public 26 29 25 12 5 2 2 17 57 916
2018 Does not provide services to public 20 28 28 15 6 2 2 22 49 3458
2017 Provides services to public 27 29 24 10 6 1 4 16 58 1006
2017 Does not provide services to public 20 27 30 12 6 1 3 19 49 3540
2014 Provides services to public 35 27 21 10 4 2 1 15 63 1029
2014 Does not provide services to public 27 28 27 9 5 2 2 15 58 3584

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 7 15 32 31 14 1 1 45 23 842
2020 Does not provide services to public 7 17 33 28 13 1 1 41 25 3701
2019 Provides services to public 7 19 31 28 13 1 2 42 26 960
2019 Does not provide services to public 7 18 31 28 15 1 1 44 25 3940
2018 Provides services to public 10 16 34 29 10 1 1 39 26 914
2018 Does not provide services to public 9 19 33 26 11 1 1 38 28 3447
2017 Provides services to public 8 15 34 27 13 1 3 41 24 998
2017 Does not provide services to public 8 18 33 24 13 1 2 38 27 3530
2014 Provides services to public 7 20 33 28 9 1 1 38 28 1027
2014 Does not provide services to public 9 20 35 24 9 1 2 35 30 3566

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 17 24 26 19 11 2 1 31 43 841
2020 Does not provide services to public 12 20 29 23 13 2 2 37 33 3711
2019 Provides services to public 21 25 27 15 9 1 1 25 47 966
2019 Does not provide services to public 13 20 29 20 14 2 2 36 34 3957
2018 Provides services to public 26 27 24 14 7 1 1 21 54 916
2018 Does not provide services to public 15 25 29 18 10 2 2 29 41 3459
2017 Provides services to public 25 25 26 12 9 1 3 22 52 1005
2017 Does not provide services to public 16 24 29 16 10 2 4 27 43 3539
2014 Provides services to public 26 27 25 12 6 2 1 19 55 1029
2014 Does not provide services to public 18 28 27 14 8 2 3 23 49 3577

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 8 14 26 29 16 4 2 49 23 836
2020 Does not provide services to public 6 13 25 30 20 3 2 54 20 3693
2019 Provides services to public 13 18 27 22 14 3 3 38 33 966
2019 Does not provide services to public 7 16 26 26 19 3 3 48 25 3944
2018 Provides services to public 13 22 27 23 11 2 1 35 37 907
2018 Does not provide services to public 10 18 30 24 13 3 2 39 29 3446
2017 Provides services to public 13 18 27 21 15 2 3 38 33 1004
2017 Does not provide services to public 10 16 28 23 15 3 5 41 29 3538
2014 Provides services to public 10 16 29 26 12 3 3 41 28 1027
2014 Does not provide services to public 7 15 28 28 13 3 4 45 24 3581

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 20 23 28 17 9 2 1 27 44 843
2020 Does not provide services to public 12 23 33 18 10 2 1 29 37 3711
2019 Provides services to public 20 24 29 14 7 2 2 23 47 967
2019 Does not provide services to public 15 23 30 17 10 2 2 29 39 3954
2018 Provides services to public 23 28 26 13 7 2 1 21 52 916
2018 Does not provide services to public 17 26 31 13 8 3 1 22 45 3456
2017 Provides services to public 24 26 27 11 7 2 3 19 52 1007
2017 Does not provide services to public 19 24 31 13 7 3 4 21 46 3540
2014 Provides services to public 23 25 30 12 6 3 2 19 50 1031
2014 Does not provide services to public 20 26 31 12 6 2 3 19 48 3580

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 21 38 22 8 1 0 30 32 844
2020 Does not provide services to public 5 16 38 28 11 0 1 40 22 3718
2019 Provides services to public 15 24 35 16 8 1 1 24 40 965
2019 Does not provide services to public 8 20 36 22 12 1 1 34 29 3958

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 14 36 22 17 9 3 0 51 27 836
2020 Does not provide services to public 18 39 21 14 4 4 0 59 19 3686
2019 Provides services to public 12 31 22 19 13 3 0 45 33 961
2019 Does not provide services to public 15 34 23 17 6 5 0 52 24 3938

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 32 7 6 4 0 0 83 10 845
2020 Does not provide services to public 56 28 7 5 3 1 0 84 8 3708
2019 Provides services to public 47 32 7 8 4 1 0 80 13 968
2019 Does not provide services to public 53 29 7 6 3 1 0 83 10 3962
2018 Provides services to public 39 33 12 11 5 1 0 72 16 909
2018 Does not provide services to public 45 32 9 9 4 1 0 78 13 3450
2017 Provides services to public 43 32 10 9 5 0 0 76 15 1013
2017 Does not provide services to public 46 31 9 8 6 1 0 77 14 3551
2014 Provides services to public 42 33 9 9 5 1 0 76 15 1032
2014 Does not provide services to public 46 32 8 8 5 1 0 78 13 3588

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 56 33 5 4 3 0 0 88 7 845
2020 Does not provide services to public 63 28 5 3 1 0 0 91 4 3709
2019 Provides services to public 53 32 7 5 3 0 0 86 7 962
2019 Does not provide services to public 60 28 6 4 2 0 0 88 6 3953
2018 Provides services to public 47 36 9 5 3 0 0 83 8 913
2018 Does not provide services to public 52 35 6 5 2 0 0 87 7 3457
2017 Provides services to public 45 38 8 6 3 0 0 83 9 1012
2017 Does not provide services to public 52 34 6 5 2 0 0 86 8 3552
2014 Provides services to public 45 40 8 4 2 0 0 85 7 1030
2014 Does not provide services to public 48 37 7 5 2 0 0 86 7 3586

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 37 9 4 2 1 0 85 6 844
2020 Does not provide services to public 54 34 7 3 1 1 0 89 4 3693
2019 Provides services to public 47 38 8 5 2 1 0 85 7 968
2019 Does not provide services to public 52 35 8 3 2 1 0 87 5 3962
2018 Provides services to public 36 44 12 5 3 1 0 81 7 913
2018 Does not provide services to public 44 40 10 4 2 1 0 85 6 3459

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 41 13 7 3 1 0 77 10 843
2020 Does not provide services to public 40 41 12 4 2 2 0 82 6 3696
2019 Provides services to public 33 41 14 6 4 2 0 76 10 959
2019 Does not provide services to public 40 41 11 4 2 2 0 83 6 3959
2018 Provides services to public 36 40 15 5 2 1 0 78 7 915
2018 Does not provide services to public 40 41 10 5 2 2 0 83 6 3447
2017 Provides services to public 32 45 12 5 3 3 0 79 8 1011
2017 Does not provide services to public 38 42 11 5 2 2 0 82 7 3546
2014 Provides services to public 36 41 13 5 2 2 0 79 8 1030
2014 Does not provide services to public 38 41 12 4 2 3 0 81 6 3585

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 35 14 5 3 5 1 77 8 841
2020 Does not provide services to public 40 37 12 4 2 4 0 81 6 3714
2019 Provides services to public 39 34 16 4 3 4 0 76 8 967
2019 Does not provide services to public 46 34 12 3 1 4 0 83 4 3955
2018 Provides services to public 33 39 17 4 2 5 0 76 6 914
2018 Does not provide services to public 39 36 14 4 1 5 0 80 6 3450
2017 Provides services to public 30 39 16 5 3 7 1 74 8 1012
2017 Does not provide services to public 35 37 14 4 2 6 1 78 7 3548
2014 Provides services to public 38 36 14 3 2 6 1 80 5 1032
2014 Does not provide services to public 38 36 14 3 2 7 0 80 5 3582

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 54 31 9 4 2 0 0 85 6 838
2020 Does not provide services to public 57 32 6 3 1 0 0 90 4 3709
2019 Provides services to public 46 36 9 6 3 0 0 83 8 966
2019 Does not provide services to public 55 32 8 3 2 0 0 88 5 3962
2018 Provides services to public 42 42 9 4 3 0 0 84 7 915
2018 Does not provide services to public 48 38 8 4 2 0 0 86 5 3449
2017 Provides services to public 40 42 9 5 3 0 0 82 9 1011
2017 Does not provide services to public 45 38 9 5 2 0 0 84 7 3551
2014 Provides services to public 42 39 11 6 3 0 0 81 9 1030
2014 Does not provide services to public 45 39 10 4 2 1 0 84 6 3582

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 26 9 3 3 5 3 84 6 847
2020 Does not provide services to public 54 24 8 3 2 6 4 86 5 3717

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 34 16 7 3 6 1 72 10 846
2020 Does not provide services to public 35 36 15 5 1 8 1 77 7 3719

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 35 8 5 3 3 2 83 9 840
2020 Does not provide services to public 47 32 9 4 2 4 2 84 7 3706

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 0 6 18 20 43 12 0 7 72 15
2020 Does not provide services to public 5 0 21 27 36 12 0 5 71 25

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 36 15 7 5 6 3 70 13 842
2020 Does not provide services to public 31 32 15 6 3 7 6 73 10 3719
2019 Provides services to public 29 31 16 9 5 5 5 66 16 965
2019 Does not provide services to public 34 30 13 7 4 7 5 72 13 3962
2018 Provides services to public 22 35 19 11 7 5 3 61 19 913
2018 Does not provide services to public 24 35 17 8 5 7 5 66 15 3456
2017 Provides services to public 26 32 14 12 7 5 4 64 20 1013
2017 Does not provide services to public 29 32 14 8 6 6 5 68 16 3551
2014 Provides services to public 28 34 15 8 8 5 2 66 17 1031
2014 Does not provide services to public 31 31 13 9 5 5 5 70 15 3586

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 44 12 7 3 2 0 77 10 841
2020 Does not provide services to public 39 40 11 5 2 2 1 81 8 3714
2019 Provides services to public 32 40 14 8 5 1 1 73 13 966
2019 Does not provide services to public 35 40 12 7 2 2 1 78 10 3961
2018 Provides services to public 28 42 15 10 4 1 0 71 14 913
2018 Does not provide services to public 32 43 12 7 3 3 1 77 11 3456
2017 Provides services to public 31 39 13 10 4 3 1 72 15 1008
2017 Does not provide services to public 35 40 11 7 3 2 1 78 10 3545
2014 Provides services to public 36 42 11 6 2 2 1 80 9 1031
2014 Does not provide services to public 40 40 9 5 2 3 1 83 8 3582

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 38 16 5 2 2 0 76 8 837
2020 Does not provide services to public 41 39 13 3 2 2 0 82 5 3702
2019 Provides services to public 32 39 18 6 4 1 0 72 10 965
2019 Does not provide services to public 36 40 16 4 2 2 0 77 6 3953
2018 Provides services to public 28 41 20 7 3 1 0 70 10 911
2018 Does not provide services to public 31 42 18 5 2 2 0 74 7 3447

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 28 18 11 9 8 3 58 22 842
2020 Does not provide services to public 26 30 17 9 7 9 2 63 18 3703
2019 Provides services to public 21 29 17 12 10 8 2 56 25 962
2019 Does not provide services to public 23 27 19 11 8 10 3 57 21 3959
2018 Provides services to public 19 31 18 14 10 6 2 54 26 915
2018 Does not provide services to public 19 28 19 13 9 10 3 54 25 3457
2017 Provides services to public 20 29 16 13 13 8 2 54 29 1010
2017 Does not provide services to public 19 26 16 13 11 11 4 53 28 3546
2014 Provides services to public 17 25 18 16 13 9 1 48 32 1032
2014 Does not provide services to public 16 25 17 15 12 12 3 48 31 3586

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 49 6 15 4 0 0 76 19 847
2020 Does not provide services to public 34 49 6 9 2 0 0 83 12 3718

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 40 10 14 5 0 0 71 18 846
2020 Does not provide services to public 35 41 11 10 2 0 0 76 13 3716
2019 Provides services to public 40 33 9 11 7 0 0 74 18 967
2019 Does not provide services to public 49 33 6 9 4 0 0 82 12 3965
2017 Provides services to public 41 37 6 9 6 0 0 78 15 1011
2017 Does not provide services to public 47 36 6 7 4 0 0 84 11 3551
2014 Provides services to public 42 36 6 9 6 0 0 79 15 1031
2014 Does not provide services to public 48 35 6 8 4 0 0 82 12 3587

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 37 8 10 4 0 0 79 13 841
2020 Does not provide services to public 49 36 8 6 1 0 0 85 7 3700
2019 Provides services to public 47 37 8 6 2 0 0 84 8 963
2019 Does not provide services to public 55 34 6 4 1 0 0 89 5 3935
2017 Provides services to public 45 37 8 6 3 0 0 82 10 1010
2017 Does not provide services to public 53 36 6 4 1 0 0 90 5 3543
2014 Provides services to public 48 39 7 5 2 0 0 87 6 1029
2014 Does not provide services to public 51 37 6 5 1 0 0 88 6 3584

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 68 23 4 4 2 0 0 90 6 845
2020 Does not provide services to public 75 18 3 2 1 0 0 94 3 3708
2017 Provides services to public 63 25 4 4 3 0 1 89 7 1012
2017 Does not provide services to public 69 22 5 3 1 0 1 91 4 3548
2014 Provides services to public 62 26 5 4 2 1 1 90 6 1032
2014 Does not provide services to public 68 22 4 3 1 1 1 91 5 3588

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 25 13 6 2 7 2 76 9 845
2020 Does not provide services to public 45 28 13 5 2 7 2 79 7 3721
2019 Provides services to public 42 26 14 5 4 7 2 75 10 969
2019 Does not provide services to public 45 24 11 5 2 11 1 79 8 3971

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 847
2020 Does not provide services to public 6 94 3721
2019 Provides services to public 11 89 968
2019 Does not provide services to public 9 91 3964
2018 Provides services to public 11 89 917
2018 Does not provide services to public 10 90 3457

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 39 61 73
2020 Does not provide services to public 44 56 235
2019 Provides services to public 49 51 108
2019 Does not provide services to public 44 56 349
2018 Provides services to public 53 47 99
2018 Does not provide services to public 44 56 365

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 62 38 73
2020 Does not provide services to public 64 36 235
2019 Provides services to public 60 40 108
2019 Does not provide services to public 61 39 349
2018 Provides services to public 58 42 99
2018 Does not provide services to public 65 35 365

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 73
2020 Does not provide services to public 10 90 235
2019 Provides services to public 11 89 108
2019 Does not provide services to public 9 91 349
2018 Provides services to public 12 88 99
2018 Does not provide services to public 9 91 365

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 73
2020 Does not provide services to public 0 100 235

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 73
2020 Does not provide services to public 5 95 235
2019 Provides services to public 8 92 108
2019 Does not provide services to public 5 95 349

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 73
2020 Does not provide services to public 3 97 235
2019 Provides services to public 11 89 108
2019 Does not provide services to public 2 98 349
2018 Provides services to public 10 90 99
2018 Does not provide services to public 2 98 365

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 5 95 99
2018 Does not provide services to public 4 96 365

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 40 60 73
2020 Does not provide services to public 39 61 235
2019 Provides services to public 38 62 108
2019 Does not provide services to public 32 68 344
2018 Provides services to public 41 59 99
2018 Does not provide services to public 40 60 365

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 34 66 73
2020 Does not provide services to public 40 60 235
2019 Provides services to public 33 67 108
2019 Does not provide services to public 43 57 344
2018 Provides services to public 44 56 99
2018 Does not provide services to public 45 55 365

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 50 50 73
2020 Does not provide services to public 50 50 235
2019 Provides services to public 58 42 108
2019 Does not provide services to public 47 53 344
2018 Provides services to public 48 52 99
2018 Does not provide services to public 46 54 365

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 38 62 73
2020 Does not provide services to public 37 63 235
2019 Provides services to public 40 60 108
2019 Does not provide services to public 39 61 344
2018 Provides services to public 40 60 99
2018 Does not provide services to public 37 63 365

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 32 68 73
2020 Does not provide services to public 35 65 235
2019 Provides services to public 36 64 108
2019 Does not provide services to public 33 67 344
2018 Provides services to public 40 60 99
2018 Does not provide services to public 35 65 365

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 56 44 73
2020 Does not provide services to public 51 49 235
2019 Provides services to public 50 50 108
2019 Does not provide services to public 52 48 344
2018 Provides services to public 58 42 99
2018 Does not provide services to public 52 48 365

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 34 66 73
2020 Does not provide services to public 35 65 235
2019 Provides services to public 35 65 108
2019 Does not provide services to public 29 71 344
2018 Provides services to public 45 55 99
2018 Does not provide services to public 30 70 365

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 6 94 108
2019 Does not provide services to public 6 94 344

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 15 85 73
2020 Does not provide services to public 11 89 235
2019 Provides services to public 10 90 108
2019 Does not provide services to public 7 93 344
2018 Provides services to public 13 87 99
2018 Does not provide services to public 12 88 365

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 45 55 73
2020 Does not provide services to public 48 52 235
2019 Provides services to public 51 49 108
2019 Does not provide services to public 42 58 344
2018 Provides services to public 49 51 99
2018 Does not provide services to public 40 60 365

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 21 79 73
2020 Does not provide services to public 19 81 235
2019 Provides services to public 25 75 108
2019 Does not provide services to public 22 78 344
2018 Provides services to public 35 65 99
2018 Does not provide services to public 20 80 365

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 15 85 73
2020 Does not provide services to public 17 83 235
2019 Provides services to public 15 85 108
2019 Does not provide services to public 14 86 344
2018 Provides services to public 14 86 99
2018 Does not provide services to public 14 86 365

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 51 49 73
2020 Does not provide services to public 55 45 235
2019 Provides services to public 60 40 107
2019 Does not provide services to public 54 46 344
2018 Provides services to public 53 47 99
2018 Does not provide services to public 54 46 366

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 22 78 73
2020 Does not provide services to public 27 73 235
2019 Provides services to public 33 67 107
2019 Does not provide services to public 29 71 344
2018 Provides services to public 27 73 99
2018 Does not provide services to public 29 71 366

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 73
2020 Does not provide services to public 10 90 235
2019 Provides services to public 17 83 107
2019 Does not provide services to public 10 90 344
2018 Provides services to public 8 92 99
2018 Does not provide services to public 12 88 366

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 23 77 73
2020 Does not provide services to public 16 84 235
2019 Provides services to public 18 82 107
2019 Does not provide services to public 18 82 344
2018 Provides services to public 23 77 99
2018 Does not provide services to public 18 82 366

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 13 87 73
2020 Does not provide services to public 11 89 235
2019 Provides services to public 16 84 107
2019 Does not provide services to public 13 87 344
2018 Provides services to public 9 91 99
2018 Does not provide services to public 11 89 366

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 73
2020 Does not provide services to public 5 95 235
2018 Provides services to public 12 88 99
2018 Does not provide services to public 5 95 366

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 73
2020 Does not provide services to public 9 91 235
2019 Provides services to public 12 88 107
2019 Does not provide services to public 14 86 344
2018 Provides services to public 13 87 99
2018 Does not provide services to public 12 88 366

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 73
2020 Does not provide services to public 13 87 235
2019 Provides services to public 14 86 107
2019 Does not provide services to public 13 87 344
2018 Provides services to public 11 89 99
2018 Does not provide services to public 11 89 366

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 22 78 73
2020 Does not provide services to public 30 70 235
2019 Provides services to public 24 76 107
2019 Does not provide services to public 24 76 344
2018 Provides services to public 25 75 99
2018 Does not provide services to public 26 74 366

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 65
2020 Does not provide services to public 10 90 224

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 23 77 65
2020 Does not provide services to public 21 79 224
2018 Provides services to public 25 75 87
2018 Does not provide services to public 22 78 348

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 65
2020 Does not provide services to public 8 92 224
2018 Provides services to public 8 92 87
2018 Does not provide services to public 9 91 348

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 10 90 87
2018 Does not provide services to public 7 93 348

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 65
2020 Does not provide services to public 8 92 224
2018 Provides services to public 15 85 87
2018 Does not provide services to public 9 91 348

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 65
2020 Does not provide services to public 8 92 224
2018 Provides services to public 13 87 87
2018 Does not provide services to public 8 92 348

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 65
2020 Does not provide services to public 12 88 224

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 65
2020 Does not provide services to public 11 89 224
2018 Provides services to public 6 94 87
2018 Does not provide services to public 9 91 348

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 15 85 65
2020 Does not provide services to public 12 88 224
2018 Provides services to public 11 89 87
2018 Does not provide services to public 7 93 348

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 44 56 65
2020 Does not provide services to public 27 73 224
2018 Provides services to public 34 66 87
2018 Does not provide services to public 28 72 348

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 65
2020 Does not provide services to public 11 89 224
2018 Provides services to public 10 90 87
2018 Does not provide services to public 8 92 348

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 60 40 65
2020 Does not provide services to public 50 50 224
2018 Provides services to public 51 49 87
2018 Does not provide services to public 45 55 348

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 57 43 65
2020 Does not provide services to public 57 43 224
2018 Provides services to public 61 39 87
2018 Does not provide services to public 52 48 348

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 8 92 87
2018 Does not provide services to public 2 98 348

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 14 86 65
2020 Does not provide services to public 13 87 224
2018 Provides services to public 15 85 87
2018 Does not provide services to public 13 87 348

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 18 16 5 4 32 7 60 14 845
2020 Does not provide services to public 17 16 14 4 3 36 9 62 13 3719
2019 Provides services to public 16 17 19 6 5 28 10 52 17 964
2019 Does not provide services to public 16 16 16 5 4 33 10 57 15 3968
2018 Provides services to public 14 17 22 7 6 27 7 48 19 914
2018 Does not provide services to public 14 17 19 6 4 33 7 52 16 3453
2017 Provides services to public 14 20 19 6 6 26 9 52 19 1010
2017 Does not provide services to public 14 16 18 5 5 32 10 53 17 3553
2014 Provides services to public 11 19 19 6 5 32 9 51 18 1031
2014 Does not provide services to public 12 16 17 5 4 35 9 52 17 3588

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 34 15 4 4 10 0 74 9 846
2020 Does not provide services to public 35 35 15 4 2 9 1 78 6 3717
2019 Provides services to public 31 34 16 5 3 10 1 73 9 969
2019 Does not provide services to public 35 33 14 4 3 10 1 77 8 3971
2018 Provides services to public 26 36 22 5 4 7 1 67 10 916
2018 Does not provide services to public 28 35 18 5 3 10 1 71 9 3455
2017 Provides services to public 26 34 18 5 5 10 2 68 11 1011
2017 Does not provide services to public 27 35 17 5 3 11 1 71 9 3550
2014 Provides services to public 21 34 20 6 4 13 2 65 12 1029
2014 Does not provide services to public 24 32 19 5 3 16 1 68 10 3588

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 846
2020 Does not provide services to public 4 96 3714
2019 Provides services to public 5 95 965
2019 Does not provide services to public 5 95 3961
2018 Provides services to public 6 94 917
2018 Does not provide services to public 5 95 3457

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 29 71 60
2020 Does not provide services to public 39 61 164
2019 Provides services to public 42 58 53
2019 Does not provide services to public 38 62 182
2018 Provides services to public 35 65 60
2018 Does not provide services to public 35 65 172

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 78 22 60
2020 Does not provide services to public 79 21 164
2019 Provides services to public 79 21 53
2019 Does not provide services to public 84 16 182
2018 Provides services to public 78 22 60
2018 Does not provide services to public 84 16 172

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 60
2020 Does not provide services to public 0 100 164
2019 Provides services to public 0 100 53
2019 Does not provide services to public 0 100 182
2018 Provides services to public 0 100 60
2018 Does not provide services to public 0 100 172

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 16 84 53
2019 Does not provide services to public 9 91 182
2018 Provides services to public 9 91 60
2018 Does not provide services to public 4 96 172

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 10 90 53
2019 Does not provide services to public 5 95 182

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 25 75 60
2020 Does not provide services to public 16 84 164
2019 Provides services to public 18 82 52
2019 Does not provide services to public 27 73 182
2018 Provides services to public 16 84 60
2018 Does not provide services to public 18 82 173

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 21 79 60
2020 Does not provide services to public 19 81 164
2019 Provides services to public 23 77 52
2019 Does not provide services to public 27 73 182
2018 Provides services to public 16 84 60
2018 Does not provide services to public 21 79 173

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 17 83 60
2020 Does not provide services to public 10 90 164
2018 Provides services to public 9 91 60
2018 Does not provide services to public 11 89 173

Question 64d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 60
2018 Does not provide services to public 6 94 173

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 28 72 60
2020 Does not provide services to public 29 71 164
2019 Provides services to public 24 76 52
2019 Does not provide services to public 27 73 182
2018 Provides services to public 29 71 60
2018 Does not provide services to public 29 71 173

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 40 60 60
2020 Does not provide services to public 32 68 164
2019 Provides services to public 39 61 52
2019 Does not provide services to public 30 70 182
2018 Provides services to public 39 61 60
2018 Does not provide services to public 25 75 173

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 60
2018 Does not provide services to public 3 97 173

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 60
2020 Does not provide services to public 3 97 164

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 14 86 60
2018 Does not provide services to public 6 94 173

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 60
2020 Does not provide services to public 18 82 164
2019 Provides services to public 15 85 52
2019 Does not provide services to public 16 84 182
2018 Provides services to public 17 83 60
2018 Does not provide services to public 18 82 173

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 60
2018 Does not provide services to public 0 100 173

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 60
2020 Does not provide services to public 17 83 164
2019 Provides services to public 17 83 52
2019 Does not provide services to public 18 82 182
2018 Provides services to public 13 87 60
2018 Does not provide services to public 12 88 173

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 60
2020 Does not provide services to public 0 100 164

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 22 78 60
2020 Does not provide services to public 18 82 164
2019 Provides services to public 22 78 52
2019 Does not provide services to public 18 82 182
2018 Provides services to public 31 69 60
2018 Does not provide services to public 16 84 173

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 27 73 60
2020 Does not provide services to public 41 59 164
2019 Provides services to public 29 71 52
2019 Does not provide services to public 35 65 181
2018 Provides services to public 42 58 60
2018 Does not provide services to public 29 71 173

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 60
2020 Does not provide services to public 16 84 164
2019 Provides services to public 12 88 52
2019 Does not provide services to public 17 83 181
2018 Provides services to public 28 72 60
2018 Does not provide services to public 13 87 173

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 17 83 60
2020 Does not provide services to public 16 84 164
2019 Provides services to public 14 86 52
2019 Does not provide services to public 17 83 181
2018 Provides services to public 19 81 60
2018 Does not provide services to public 15 85 173

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 15 85 52
2019 Does not provide services to public 10 90 181
2018 Provides services to public 9 91 60
2018 Does not provide services to public 4 96 173

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 46 54 60
2020 Does not provide services to public 42 58 164
2019 Provides services to public 50 50 52
2019 Does not provide services to public 42 58 181
2018 Provides services to public 42 58 60
2018 Does not provide services to public 50 50 173

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 15 85 59
2018 Does not provide services to public 23 77 164

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 13 87 59
2018 Does not provide services to public 9 91 164

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 8 92 59
2018 Does not provide services to public 12 88 164

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 34 66 59
2018 Does not provide services to public 24 76 164

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 17 83 59
2018 Does not provide services to public 8 92 164

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 49 51 59
2018 Does not provide services to public 40 60 164

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 57 43 59
2018 Does not provide services to public 67 33 164

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 11 89 59
2018 Does not provide services to public 10 90 164

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 17 18 4 3 33 7 60 11 844
2020 Does not provide services to public 18 16 14 2 2 40 7 65 9 3711
2019 Provides services to public 18 16 18 5 2 32 9 57 12 966
2019 Does not provide services to public 18 15 16 3 2 37 9 61 8 3960
2018 Provides services to public 16 16 25 4 3 30 7 51 10 914
2018 Does not provide services to public 15 16 21 2 2 37 7 55 8 3456
2017 Provides services to public 14 19 19 3 3 33 9 57 10 1011
2017 Does not provide services to public 15 15 18 2 2 39 9 57 8 3546
2014 Provides services to public 14 15 18 3 1 39 9 56 9 1031
2014 Does not provide services to public 13 15 18 2 2 42 8 55 8 3588

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 33 17 3 3 9 1 74 7 844
2020 Does not provide services to public 35 35 14 3 2 10 1 79 5 3720
2019 Provides services to public 33 31 16 4 2 12 2 74 7 970
2019 Does not provide services to public 37 32 14 3 2 11 1 79 5 3966
2018 Provides services to public 26 34 22 4 3 10 1 68 7 914
2018 Does not provide services to public 29 34 18 3 2 13 1 74 6 3452
2017 Provides services to public 26 32 20 3 3 13 3 69 7 1010
2017 Does not provide services to public 29 33 16 3 2 15 2 75 6 3550
2014 Provides services to public 25 32 17 3 2 18 2 72 7 1031
2014 Does not provide services to public 26 30 17 3 2 21 1 72 6 3587

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 844
2020 Does not provide services to public 7 93 3702

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 844
2020 Does not provide services to public 9 91 3706
2019 Provides services to public 14 86 969
2019 Does not provide services to public 11 89 3964
2017 Provides services to public 16 84 1013
2017 Does not provide services to public 14 86 3544
2014 Provides services to public 14 86 1026
2014 Does not provide services to public 13 87 3580

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 47 53 89
2020 Does not provide services to public 48 52 326

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 74 26 89
2020 Does not provide services to public 81 19 327
2019 Provides services to public 82 18 136
2019 Does not provide services to public 88 12 463
2017 Provides services to public 71 29 159
2017 Does not provide services to public 77 23 479
2014 Provides services to public 76 24 143
2014 Does not provide services to public 83 17 478

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 29 10 8 1 3 0 80 10 67
2020 Does not provide services to public 52 33 8 6 2 0 0 84 8 267
2019 Provides services to public 59 30 1 7 4 0 0 88 10 109
2019 Does not provide services to public 51 34 7 6 2 0 0 85 8 408
2017 Provides services to public 51 33 5 5 2 3 2 88 7 114
2017 Does not provide services to public 55 35 4 4 1 0 0 90 6 366
2014 Provides services to public 54 34 4 7 2 0 0 87 9 108
2014 Does not provide services to public 61 25 5 5 3 0 0 87 8 395

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 39 7 4 2 4 3 85 7 846
2020 Does not provide services to public 50 32 7 4 1 3 3 87 5 3720
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 36 15 8 5 3 0 71 14 841
2020 Does not provide services to public 37 35 15 8 3 2 0 74 11 3714

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 43 10 13 4 0 0 73 17 845
2020 Does not provide services to public 34 44 12 8 2 0 0 78 10 3721

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 40 13 12 5 1 0 69 17 838
2020 Does not provide services to public 34 40 13 9 3 1 0 75 11 3706

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 38 19 12 4 1 1 65 16 839
2020 Does not provide services to public 30 39 19 8 2 1 1 70 10 3686

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 38 12 7 2 1 1 78 9 845
2020 Does not provide services to public 45 37 11 3 1 1 1 84 5 3707

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 65 21 5 2 0 6 2 93 2 845
2020 Does not provide services to public 70 18 4 1 0 5 2 94 1 3717

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 42 6 4 1 1 0 88 5 838
2020 Does not provide services to public 55 35 6 2 0 1 0 91 3 3703

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 33 7 6 3 1 0 84 9 840
2020 Does not provide services to public 55 31 6 5 2 1 0 87 7 3700

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 34 9 7 4 1 0 80 10 842
2020 Does not provide services to public 57 30 7 4 1 1 0 88 5 3716

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 87 13 255
2020 Does not provide services to public 97 3 1157

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 15 31 23 24 6 0 0 47 30 225
2020 Does not provide services to public 20 34 21 17 6 1 1 55 24 1120

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 44 10 5 2 1 0 84 7 846
2020 Does not provide services to public 46 41 9 3 1 1 0 87 4 3705
2019 Provides services to public 30 43 15 6 4 2 0 75 10 962
2019 Does not provide services to public 37 43 11 5 2 2 0 82 7 3952
2018 Provides services to public 27 46 15 7 4 1 0 74 11 914
2018 Does not provide services to public 32 44 14 5 2 3 0 79 7 3464
2017 Provides services to public 19 43 19 9 6 3 0 64 16 1013
2017 Does not provide services to public 22 44 16 8 4 5 0 70 12 3550

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 34 12 10 6 2 0 72 16 841
2020 Does not provide services to public 43 31 11 9 5 1 0 75 14 3712

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 31 10 4 3 3 0 83 7 841
2020 Does not provide services to public 55 28 10 3 2 2 0 85 5 3704

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 38 16 9 4 2 0 70 14 845
2020 Does not provide services to public 38 36 14 8 3 1 0 75 11 3723
2019 Provides services to public 22 38 21 11 7 1 0 61 18 968
2019 Does not provide services to public 30 40 15 9 4 2 0 71 14 3967
2018 Provides services to public 22 36 21 12 8 1 0 59 20 914
2018 Does not provide services to public 26 39 17 12 5 2 0 66 17 3463
2017 Provides services to public 17 38 17 17 9 2 0 56 26 1012
2017 Does not provide services to public 19 42 17 13 7 2 0 63 20 3548

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 16 54 11 15 3 1 1 70 18 255
2020 Does not provide services to public 23 50 12 10 2 1 1 74 13 1158
2019 Provides services to public 16 41 17 15 8 2 1 58 24 274
2019 Does not provide services to public 18 44 18 12 3 3 2 65 16 1152

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 27 19 11 10 0 1 60 21 843
2020 Does not provide services to public 41 27 15 8 7 0 2 69 15 3721

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 31 20 15 9 0 1 56 24 840
2020 Does not provide services to public 33 32 19 9 6 0 1 65 16 3713
2019 Provides services to public 14 26 22 18 19 0 1 40 37 967
2019 Does not provide services to public 21 31 22 12 13 0 1 52 25 3972
2018 Provides services to public 12 21 26 16 25 0 1 33 41 919
2018 Does not provide services to public 16 26 23 15 18 0 1 43 33 3460
2017 Provides services to public 10 21 21 18 28 1 1 32 47 1011
2017 Does not provide services to public 16 25 21 16 21 0 2 42 37 3548

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 15 25 28 17 14 0 0 41 31 841
2020 Does not provide services to public 17 28 27 18 11 0 0 45 28 3715
2019 Provides services to public 14 24 30 18 13 0 0 38 32 966
2019 Does not provide services to public 19 31 27 14 8 0 0 50 23 3968
2018 Provides services to public 11 24 30 20 15 0 0 35 36 915
2018 Does not provide services to public 13 27 30 19 10 0 0 40 29 3451
2017 Provides services to public 13 25 29 19 14 0 1 38 33 1009
2017 Does not provide services to public 14 29 29 16 11 0 1 43 27 3547

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 30 21 14 7 0 1 58 21 843
2020 Does not provide services to public 25 31 22 13 7 0 1 57 21 3713
2019 Provides services to public 24 31 24 12 8 0 1 56 20 961
2019 Does not provide services to public 28 33 21 11 6 0 1 61 17 3954
2018 Provides services to public 19 32 26 12 10 0 1 52 22 910
2018 Does not provide services to public 19 32 25 14 8 0 1 52 23 3449
2017 Provides services to public 22 33 22 12 9 0 2 56 22 1011
2017 Does not provide services to public 22 32 23 13 8 0 2 55 22 3544

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 18 23 22 19 17 0 0 41 36 843
2020 Does not provide services to public 22 27 22 16 11 1 1 49 28 3701
2019 Provides services to public 15 21 25 19 19 0 1 37 38 962
2019 Does not provide services to public 24 25 23 15 11 1 1 50 27 3947
2018 Provides services to public 12 19 26 21 20 0 1 32 42 912
2018 Does not provide services to public 16 25 26 18 14 0 1 41 32 3444
2017 Provides services to public 14 21 21 20 21 0 1 36 42 1011
2017 Does not provide services to public 17 24 25 18 14 1 2 42 32 3552

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 27 16 11 5 0 2 68 16 843
2020 Does not provide services to public 39 28 15 9 5 0 3 70 14 3700
2019 Provides services to public 37 29 17 8 5 0 3 69 14 966
2019 Does not provide services to public 46 28 12 6 4 1 4 77 10 3951
2018 Provides services to public 36 26 18 9 6 0 4 65 16 916
2018 Does not provide services to public 39 29 15 8 4 1 4 71 13 3447
2017 Provides services to public 34 30 16 9 4 0 6 69 14 1010
2017 Does not provide services to public 37 30 14 6 4 1 8 73 11 3548

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 29 25 14 10 0 0 51 25 845
2020 Does not provide services to public 24 29 23 14 9 0 0 53 23 3715
2019 Provides services to public 24 28 25 12 10 0 1 53 23 967
2019 Does not provide services to public 31 31 21 10 6 0 1 63 16 3958
2018 Provides services to public 22 29 25 13 10 0 1 51 24 918
2018 Does not provide services to public 25 30 23 12 9 0 0 56 21 3459
2017 Provides services to public 23 32 24 12 9 0 0 55 21 1009
2017 Does not provide services to public 26 33 23 11 7 0 1 59 18 3538

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 23 21 12 9 0 7 55 23 840
2020 Does not provide services to public 31 24 18 10 9 0 8 59 21 3715

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 35 24 9 5 1 1 62 14 843
2020 Does not provide services to public 32 36 20 7 3 1 1 69 10 3713
2019 Provides services to public 22 35 22 11 7 0 1 59 19 966
2019 Does not provide services to public 29 37 20 8 4 1 1 67 12 3962
2018 Provides services to public 17 35 28 13 7 0 1 53 19 906
2018 Does not provide services to public 23 36 25 9 5 1 1 60 15 3447
2017 Provides services to public 22 32 26 12 6 1 1 55 19 1004
2017 Does not provide services to public 25 33 24 10 5 1 2 60 16 3538

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 33 24 11 8 1 0 56 19 835
2020 Does not provide services to public 26 37 23 9 4 0 1 63 14 3706
2019 Provides services to public 21 32 24 13 8 1 1 54 22 966
2019 Does not provide services to public 26 36 23 10 5 1 1 62 15 3957
2018 Provides services to public 17 33 25 16 9 0 1 50 25 907
2018 Does not provide services to public 18 36 26 13 6 1 1 55 19 3445
2017 Provides services to public 21 32 23 14 8 0 2 54 23 1008
2017 Does not provide services to public 21 35 24 12 6 1 1 56 19 3537

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 35 18 11 6 0 1 64 17 838
2020 Does not provide services to public 33 35 18 9 4 0 1 69 13 3709
2019 Provides services to public 25 32 22 12 7 0 1 58 20 964
2019 Does not provide services to public 30 33 21 9 5 0 1 64 14 3949
2018 Provides services to public 21 32 24 13 8 0 1 54 21 908
2018 Does not provide services to public 23 33 24 13 6 0 1 57 19 3446
2017 Provides services to public 26 31 22 13 7 0 1 58 20 1009
2017 Does not provide services to public 25 34 22 11 6 1 1 60 18 3542

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 30 15 8 4 0 0 74 12 837
2020 Does not provide services to public 50 27 12 7 4 0 1 78 11 3701
2019 Provides services to public 39 30 15 8 7 0 1 70 15 958
2019 Does not provide services to public 48 27 14 6 4 0 1 75 11 3952

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 31 22 12 5 0 0 61 17 842
2020 Does not provide services to public 30 32 22 11 5 0 0 62 16 3712

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 32 23 14 8 0 0 55 22 841
2020 Does not provide services to public 27 35 23 10 5 0 1 62 15 3715
2019 Provides services to public 26 30 23 13 6 1 1 57 20 963
2019 Does not provide services to public 35 34 18 8 4 0 1 70 12 3933
2018 Provides services to public 21 33 24 11 9 0 1 55 20 904
2018 Does not provide services to public 26 34 24 10 5 0 1 60 15 3430
2017 Provides services to public 24 33 22 12 7 1 1 58 19 1007
2017 Does not provide services to public 27 35 21 9 5 1 2 64 14 3539

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 34 15 5 3 0 1 76 8 833
2020 Does not provide services to public 47 30 15 4 2 0 1 78 7 3701
2019 Provides services to public 46 28 13 6 5 0 1 76 11 967
2019 Does not provide services to public 56 24 11 5 3 0 1 81 7 3938
2018 Provides services to public 46 31 13 5 4 0 2 77 9 902
2018 Does not provide services to public 52 27 13 5 3 0 1 80 8 3440
2017 Provides services to public 55 25 12 4 4 0 1 81 7 1011
2017 Does not provide services to public 56 26 11 4 2 0 2 83 6 3547

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 21 36 24 11 8 0 0 57 19 836
2020 Does not provide services to public 27 39 21 8 4 0 0 66 12 3707

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 64 20 7 3 1 1 4 88 4 836
2020 Does not provide services to public 72 14 5 2 1 0 5 92 3 3702
2019 Provides services to public 70 14 4 2 1 1 6 91 4 962
2019 Does not provide services to public 76 10 4 1 1 1 6 94 2 3951
2018 Provides services to public 68 18 5 2 2 0 4 90 4 905
2018 Does not provide services to public 71 14 5 2 1 1 5 91 3 3444

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 79 9 4 1 3 1 3 92 4 836
2020 Does not provide services to public 83 8 3 2 1 1 3 94 3 3696
2019 Provides services to public 72 11 5 3 4 1 4 87 7 965
2019 Does not provide services to public 78 10 4 2 3 1 2 91 5 3956
2018 Provides services to public 71 14 5 2 4 1 4 88 6 908
2018 Does not provide services to public 74 12 5 2 3 1 3 90 6 3440
2017 Provides services to public 72 14 5 3 3 1 3 89 6 1010
2017 Does not provide services to public 76 11 4 3 2 0 3 90 5 3550

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 66 21 7 2 2 0 1 88 5 834
2020 Does not provide services to public 69 20 6 2 1 0 2 91 3 3689
2019 Provides services to public 52 29 10 5 4 0 2 82 8 960
2019 Does not provide services to public 60 25 8 3 2 0 1 87 5 3946
2018 Provides services to public 51 27 12 5 3 0 1 80 8 915
2018 Does not provide services to public 56 27 10 3 2 0 1 85 5 3462
2017 Provides services to public 52 29 12 3 2 0 2 82 6 1008
2017 Does not provide services to public 57 28 9 3 2 0 2 87 5 3543

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 62 21 7 5 4 1 1 85 8 837
2020 Does not provide services to public 68 17 7 3 3 0 1 87 7 3700
2019 Provides services to public 57 21 10 5 4 0 2 80 9 959
2019 Does not provide services to public 64 19 8 4 4 0 1 84 8 3944
2018 Provides services to public 50 25 12 5 5 0 2 77 11 913
2018 Does not provide services to public 55 22 12 5 5 0 1 78 10 3454
2017 Provides services to public 55 22 10 5 5 0 2 79 10 1012
2017 Does not provide services to public 59 20 9 6 4 0 2 81 10 3546

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 62 13 4 2 1 0 18 92 4 840
2020 Does not provide services to public 64 12 5 1 1 0 17 91 3 3709
2019 Provides services to public 57 15 5 2 1 0 20 90 4 963
2019 Does not provide services to public 60 13 5 1 1 0 19 91 3 3932
2018 Provides services to public 54 14 6 2 1 0 23 87 4 909
2018 Does not provide services to public 53 14 6 2 1 0 23 88 4 3450
2017 Provides services to public 55 15 5 1 1 0 22 90 3 1009
2017 Does not provide services to public 56 13 4 2 1 0 23 90 4 3540

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 59 26 9 3 1 0 1 87 4 846
2020 Does not provide services to public 75 15 5 1 0 0 3 94 2 3716
2019 Provides services to public 59 24 9 3 1 0 3 86 4 961
2019 Does not provide services to public 74 15 5 1 1 0 5 94 1 3946
2018 Provides services to public 55 27 12 2 1 0 3 84 3 907
2018 Does not provide services to public 69 18 5 2 1 0 5 92 3 3444
2017 Provides services to public 58 25 7 3 2 0 4 88 5 1002
2017 Does not provide services to public 70 16 4 2 0 0 7 93 2 3530

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 66 20 6 3 2 0 2 88 6 847
2020 Does not provide services to public 71 15 6 3 2 1 2 88 5 3709
2019 Provides services to public 68 16 6 2 3 1 4 88 6 965
2019 Does not provide services to public 71 15 5 3 3 1 3 89 6 3955
2018 Provides services to public 70 15 6 3 3 0 3 88 6 914
2018 Does not provide services to public 69 15 5 3 3 0 3 87 7 3455
2017 Provides services to public 66 16 6 4 2 1 4 87 7 1012
2017 Does not provide services to public 66 16 6 4 4 1 4 86 8 3548

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 32 17 6 2 0 1 74 9 845
2020 Does not provide services to public 44 31 16 6 2 0 1 76 8 3719
2019 Provides services to public 47 30 15 4 2 0 2 79 6 963
2019 Does not provide services to public 52 28 12 4 2 0 2 82 5 3951
2018 Provides services to public 43 32 18 4 2 0 1 76 6 913
2018 Does not provide services to public 46 30 16 4 2 0 2 77 6 3458
2017 Provides services to public 48 29 14 5 3 0 2 79 7 1012
2017 Does not provide services to public 48 31 12 4 2 0 2 82 6 3540

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 39 25 8 4 0 0 62 13 847
2020 Does not provide services to public 23 44 23 7 3 0 0 67 9 3720

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 12 31 37 15 5 0 0 43 20 846
2020 Does not provide services to public 12 35 37 12 3 0 0 47 16 3718
2019 Provides services to public 12 32 37 15 4 0 0 43 20 968
2019 Does not provide services to public 17 37 32 11 3 0 0 54 13 3971
2018 Provides services to public 8 30 39 16 7 0 0 38 22 912
2018 Does not provide services to public 11 34 37 14 4 0 0 45 18 3461
2017 Provides services to public 8 31 39 15 6 0 0 39 22 1011
2017 Does not provide services to public 9 32 40 13 5 0 0 42 18 3552

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 12 20 39 22 7 0 0 29 32 842
2020 Does not provide services to public 8 20 39 23 9 0 0 32 28 3709
2019 Provides services to public 10 21 40 19 9 0 0 29 31 961
2019 Does not provide services to public 6 16 39 27 11 0 0 38 22 3954
2018 Provides services to public 11 22 38 21 9 0 0 29 33 909
2018 Does not provide services to public 7 20 39 25 9 0 0 34 27 3439
2017 Provides services to public 7 23 39 23 9 0 0 31 29 1010
2017 Does not provide services to public 6 18 41 24 10 0 0 34 25 3545
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 43 18 1 53 47 847
2020 Does not provide services to public 29 51 19 1 63 37 3727

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 31 69 313
2020 Does not provide services to public 35 65 1103

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 21 13 8 6 1 9 69 16 845
2020 Does not provide services to public 46 19 12 6 5 1 11 74 13 3721
2019 Provides services to public 38 18 16 11 10 1 6 60 23 960
2019 Does not provide services to public 42 19 13 8 8 1 8 68 17 3940
2018 Provides services to public 34 19 15 11 12 1 7 58 25 917
2018 Does not provide services to public 40 19 13 8 9 1 10 67 19 3454

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 5 19 13 22 33 1 6 26 59 313
2020 Does not provide services to public 10 19 17 22 26 1 5 31 51 1100

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 2 13 16 26 38 1 3 16 67 313
2020 Does not provide services to public 6 14 14 25 38 1 2 21 65 1103
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