2020 Public Service Employee Survey Results by Theme for Environment and Climate Change Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Employee engagement
- Employee engagement
Leadership
- Immediate supervisor
- Senior management
Workforce
Workplace
Workplace well-being
Compensation
- Pay or other compensation issues
- Support to resolve pay or other compensation issues

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	42	14	2	0	0	0	84	2	54
2020	Federal regulators	38	40	12	6	4	0	0	78	10	326
2020	Compliance, inspection and enforcement	34	35	13	13	5	0	0	69	18	228
2020	Communications or public affairs	42	42	9	5	2	0	0	84	7	96
2020	Access to information and privacy	21	57	22	0	0	0	0	78	0	14
2020	Security	35	39	23	3	0	0	0	74	3	28
2020	Science and technology	39	41	10	7	3	0	0	81	9	1329
2020	Legal services	57	29	14	0	0	0	0	86	0	14
2020	Administration and operations	45	38	11	4	2	0	0	83	6	456
2020	Human resources	49	36	10	4	2	0	0	85	5	214
2020	Financial management	40	45	8	4	3	0	1	85	7	138
2020	Procurement	49	30	11	7	4	0	0	79	11	28
2020	Real property	48	39	7	4	2	0	0	87	6	53
2020	Materiel management	28	47	14	0	10	0	0	76	10	22
2020	Information management	45	33	10	9	2	2	0	79	11	85
2020	Information technology	41	38	10	8	3	0	0	79	11	197
2020	Internal audit	31	32	28	9	0	0	0	63	9	15
2020	Evaluation	42	43	9	4	2	0	0	85	6	47
2020	Data sciences	40	37	13	6	4	0	0	77	10	139
2020	Policy	42	40	9	7	3	0	0	81	10	555
2020	Project management	40	39	16	4	1	0	0	79	5	207
2020	Other services to the public	45	39	9	5	3	0	0	84	7	76
2020	None of the above	36	44	12	4	4	0	0	80	8	217
2019	Client contact centre	37	43	13	6	2	0	0	80	7	60
2019	Federal regulators	35	46	9	7	4	0	0	80	10	364
2019	Compliance, inspection and enforcement	35	39	12	10	5	0	0	74	15	258
2019	Communications or public affairs	41	46	4	5	4	0	0	87	9	130
2019	Access to information and privacy	36	44	5	10	5	0	0	80	15	19
2019	Security	29	23	18	23	8	0	0	51	31	23
2019	Science and technology	40	43	9	5	3	0	0	83	8	1374
2019	Administration and operations	43	38	10	6	3	1	0	81	9	479
2019	Human resources	46	38	9	5	2	0	0	84	7	250
2019	Financial management	38	43	9	5	4	1	0	82	9	163
2019	Procurement	36	33	13	9	9	0	0	70	17	24
2019	Real property	54	34	2	3	7	0	0	88	10	33
2019	Materiel management	41	50	9	0	0	0	0	91	0	19
2019	Information management	34	48	11	5	3	0	0	81	8	102
2019	Information technology	43	39	10	3	4	0	0	83	8	236
2019	Internal audit	22	56	7	0	15	0	0	78	15	21
2019	Evaluation	38	53	5	2	2	0	0	91	4	41
2019	Data sciences	36	46	10	5	3	0	0	82	8	186
2019	Policy	38	42	9	7	4	0	0	80	11	564
2019	Project management	44	42	6	6	1	0	0	86	8	209
2019	Other services to the public	41	34	14	10	2	0	0	75	11	79
2019	None of the above	29	47	12	7	4	1	0	77	11	226
2018	Client contact centre	24	51	8	6	8	2	0	77	15	50
2018	Federal regulators	28	51	10	7	3	0	0	79	11	353
2018	Compliance, inspection and enforcement	26	50	12	8	3	0	0	76	12	206
2018	Communications or public affairs	30	51	14	3	2	0	0	81	5	126
2018	Access to information and privacy	28	38	18	10	5	0	0	66	15	18
2018	Security	21	44	17	8	10	0	0	65	18	16
2018	Science and technology	36	45	9	6	3	0	0	82	9	1382
2018	Library services	50	43	7	0	0	0	0	93	0	16
2018	Administration and operations	35	40	14	7	4	0	0	75	11	396
2018	Human resources	44	39	9	6	2	0	0	83	8	211
2018	Financial management	27	49	8	11	5	0	0	76	16	147
2018	Procurement	27	44	10	6	13	0	0	70	20	23
2018	Real property	44	36	7	11	3	0	0	80	14	32
2018	Materiel management	11	55	11	14	9	0	0	65	24	14
2018	Information management	37	38	15	8	2	0	0	76	10	90
2018	Information technology	28	49	16	2	5	0	0	77	7	173
2018	Internal audit	32	51	12	6	0	0	0	83	6	16
2018	Evaluation	27	46	14	11	3	0	0	73	14	37
2018	Data sciences	38	47	5	7	4	0	0	84	10	136
2018	Policy	40	42	7	7	4	0	0	82	11	478
2018	Project management	28	57	7	4	4	0	0	85	8	143
2018	Other services to the public	43	32	12	9	4	0	0	76	12	70
2018	None of the above	31	40	14	11	4	0	0	71	15	184
2017	Client contact centre	48	29	16	6	1	0	0	77	7	55
2017	Federal regulators	30	51	9	6	4	0	0	80	11	332
2017	Compliance, inspection and enforcement	27	45	15	9	5	0	0	71	14	226
2017	Communications or public affairs	28	45	11	10	6	0	0	73	16	102
2017	Access to information and privacy	61	23	11	0	5	0	0	84	5	18
2017	Security	22	42	16	16	5	0	0	63	21	19
2017	Science and technology	37	48	8	6	3	0	0	84	8	1584
2017	Library services	56	33	10	0	0	0	0	90	0	12
2017	Administration and operations	33	44	11	8	4	0	0	77	12	391
2017	Human resources	46	40	7	6	1	0	0	86	7	189
2017	Financial management	30	46	11	10	3	0	0	76	13	126
2017	Procurement	29	41	10	10	10	0	0	70	20	10
2017	Real property	40	43	9	7	2	0	0	82	9	41
2017	Materiel management	52	24	18	6	0	0	0	76	6	14
2017	Information management	31	46	13	9	1	0	0	77	10	97
2017	Information technology	36	44	11	4	4	0	0	80	8	207
2017	Internal audit	42	37	7	7	7	0	0	78	14	14
2017	Evaluation	20	46	17	15	3	0	0	65	17	35
2017	Data sciences	35	40	13	10	2	0	0	75	12	137
2017	Policy	39	45	8	5	3	0	0	84	8	396
2017	Project management	27	53	10	5	5	0	0	80	10	143
2017	Other services to the public	33	49	9	5	4	0	0	82	9	87
2017	None of the above	31	49	10	4	6	0	0	80	10	268
2014	Client contact centre	32	47	14	6	1	0	0	79	7	68
2014	Federal regulators	25	48	11	11	5	0	0	73	16	456
2014	Compliance, inspection and enforcement	28	42	13	13	4	0	0	70	17	247
2014	Communications or public affairs	24	47	13	11	5	1	0	71	16	117
2014	Access to information and privacy	20	52	24	5	0	0	0	71	5	18
2014	Security	19	61	15	5	0	0	0	81	5	21
2014	Science and technology	35	47	9	6	2	0	0	82	9	1648
2014	Library services	41	47	0	0	11	0	0	89	11	12
2014	Legal services	13	79	0	8	0	0	0	92	8	14
2014	Administration and operations	27	47	14	9	4	0	0	73	13	513
2014	Human resources	30	48	8	11	3	0	0	78	14	180
2014	Financial management	30	46	14	7	2	0	0	76	9	174
2014	Procurement	12	32	6	45	5	0	0	44	50	16
2014	Real property	35	43	9	7	4	3	0	81	11	33
2014	Materiel management	25	54	15	0	5	0	0	79	5	20
2014	Information management	35	41	12	8	3	0	0	77	11	110
2014	Information technology	27	47	11	10	5	0	0	74	14	225
2014	Internal audit	23	41	12	25	0	0	0	63	25	17
2014	Evaluation	31	46	14	8	0	0	0	78	8	36
2014	Other services to the public	34	45	7	10	4	0	0	79	14	164
2014	None of the above	28	45	12	10	6	0	0	72	15	489

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	48	8	7	5	0	0	80	12	54
2020	Federal regulators	42	34	10	10	3	0	0	77	13	323
2020	Compliance, inspection and enforcement	28	38	13	15	7	0	0	66	21	228
2020	Communications or public affairs	42	37	13	6	2	0	0	79	8	94
2020	Security	38	32	27	3	0	0	0	70	3	28
2020	Science and technology	35	43	11	8	4	0	0	77	12	1329
2020	Administration and operations	43	37	10	6	4	0	0	80	10	452
2020	Human resources	47	35	12	5	2	0	0	81	7	215
2020	Financial management	42	44	8	4	2	0	0	86	6	138
2020	Procurement	42	36	11	7	4	0	0	78	11	28
2020	Real property	47	31	12	5	3	0	2	80	8	54
2020	Materiel management	47	34	10	0	10	0	0	81	10	22
2020	Information management	56	33	4	5	3	0	0	88	8	84
2020	Information technology	38	44	9	4	5	0	0	82	9	196
2020	Internal audit	38	50	13	0	0	0	0	87	0	15
2020	Evaluation	44	36	12	4	4	0	0	80	8	47
2020	Data sciences	39	38	11	9	5	0	0	76	13	139
2020	Policy	49	32	9	6	3	0	0	81	10	554
2020	Project management	39	41	10	6	3	0	0	80	10	208
2020	Other services to the public	41	45	5	6	3	0	0	86	9	76
2020	None of the above	42	34	13	6	5	0	0	76	11	216
2019	Client contact centre	39	31	16	13	0	0	0	70	13	61
2019	Federal regulators	40	33	14	7	5	0	0	74	12	364
2019	Compliance, inspection and enforcement	33	40	13	11	4	0	0	73	14	258
2019	Communications or public affairs	42	40	9	5	5	0	0	82	9	128
2019	Access to information and privacy	45	27	7	16	5	0	0	72	21	18
2019	Security	22	25	11	21	22	0	0	47	42	22
2019	Science and technology	33	42	13	9	4	0	0	74	13	1368
2019	Administration and operations	47	33	11	6	3	0	0	80	9	478
2019	Human resources	48	34	9	7	2	0	0	82	10	249
2019	Financial management	36	41	11	8	4	0	0	77	12	164
2019	Procurement	29	45	17	0	9	0	0	74	9	24
2019	Real property	32	42	17	3	6	0	0	74	9	34
2019	Materiel management	44	27	23	0	6	0	0	71	6	19
2019	Information management	40	35	17	7	2	0	0	74	9	103
2019	Information technology	41	41	9	5	4	0	0	82	9	238
2019	Internal audit	34	51	6	4	4	0	0	85	8	22
2019	Evaluation	35	51	4	7	0	2	0	88	7	41
2019	Data sciences	34	43	14	5	4	0	0	77	9	184
2019	Policy	45	34	10	6	6	0	0	79	12	566
2019	Project management	41	40	9	7	2	0	0	81	10	208
2019	Other services to the public	42	35	15	2	6	0	0	77	8	79
2019	None of the above	35	34	15	10	5	0	0	70	15	224
2018	Client contact centre	23	52	13	4	8	0	0	75	12	50
2018	Federal regulators	31	45	12	8	5	0	0	76	12	352
2018	Compliance, inspection and enforcement	23	44	13	11	9	0	0	67	20	204
2018	Communications or public affairs	34	42	10	11	3	0	0	76	13	125
2018	Access to information and privacy	33	41	5	21	0	0	0	74	21	18
2018	Security	21	44	6	23	6	0	0	65	29	16
2018	Science and technology	27	44	14	10	5	0	0	71	15	1391
2018	Library services	38	42	20	0	0	0	0	80	0	16
2018	Administration and operations	36	39	13	8	4	0	0	75	12	396
2018	Human resources	42	38	8	7	4	0	0	80	11	211
2018	Financial management	30	37	16	11	6	0	0	67	17	146
2018	Procurement	35	28	20	9	8	0	0	63	17	23
2018	Real property	38	33	13	11	6	0	0	70	17	32
2018	Materiel management	26	36	15	9	14	0	0	62	24	14
2018	Information management	38	40	12	8	1	0	0	79	9	91
2018	Information technology	32	39	16	7	6	0	0	71	14	173
2018	Internal audit	37	37	14	6	6	0	0	75	11	16
2018	Evaluation	24	57	5	11	3	0	0	81	14	37
2018	Data sciences	27	48	10	9	5	1	0	75	14	135
2018	Policy	43	36	9	8	3	0	0	79	12	478
2018	Project management	36	42	11	4	6	1	0	79	10	143
2018	Other services to the public	29	37	12	15	7	0	0	66	22	71
2018	None of the above	28	38	16	11	7	0	0	66	17	190
2017	Client contact centre	38	34	19	7	2	0	0	72	9	54
2017	Federal regulators	31	42	12	8	7	0	0	73	15	332
2017	Compliance, inspection and enforcement	21	35	22	13	9	0	0	56	22	224
2017	Communications or public affairs	25	33	17	11	13	0	0	58	24	102
2017	Access to information and privacy	33	32	16	18	0	0	0	66	18	18
2017	Security	6	36	37	11	11	0	0	42	21	19
2017	Science and technology	28	43	13	10	5	0	0	71	15	1581
2017	Library services	40	16	27	8	8	0	0	57	16	12
2017	Administration and operations	34	39	13	8	6	0	0	73	14	389
2017	Human resources	42	36	9	9	3	0	0	78	12	188
2017	Financial management	34	33	14	11	8	0	0	67	18	126
2017	Procurement	29	41	10	10	10	0	0	70	20	10
2017	Real property	22	48	7	21	2	0	0	70	23	41
2017	Materiel management	41	17	24	17	0	0	0	59	17	14
2017	Information management	36	37	13	9	4	0	0	73	14	97
2017	Information technology	30	43	14	5	5	1	1	75	11	207
2017	Internal audit	42	15	29	7	7	0	0	57	14	14
2017	Evaluation	25	44	14	11	5	0	0	69	17	35
2017	Data sciences	26	46	15	7	6	1	0	72	12	137
2017	Policy	40	37	11	8	5	0	0	77	12	396
2017	Project management	31	39	12	11	7	0	0	70	18	141
2017	Other services to the public	30	42	13	7	6	1	0	74	13	87
2017	None of the above	27	40	14	11	7	0	0	68	18	267

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	57	33	8	2	0	0	0	90	2	53
2020	Federal regulators	50	34	10	4	2	0	0	84	6	324
2020	Compliance, inspection and enforcement	42	37	11	7	4	0	0	78	10	225
2020	Communications or public affairs	50	37	10	2	1	0	0	87	3	92
2020	Security	48	43	8	0	0	0	0	92	0	27
2020	Science and technology	53	35	8	3	1	0	0	89	4	1319
2020	Administration and operations	57	30	9	2	1	0	0	88	3	456
2020	Human resources	61	31	5	3	0	0	0	93	3	215
2020	Financial management	51	37	9	2	1	0	0	88	3	138
2020	Procurement	60	26	14	0	0	0	0	86	0	28
2020	Real property	62	23	12	0	2	0	2	86	2	54
2020	Materiel management	61	29	0	0	10	0	0	90	10	21
2020	Information management	52	33	11	1	3	0	0	86	4	84
2020	Information technology	50	35	11	2	1	0	0	85	4	197
2020	Internal audit	38	38	24	0	0	0	0	76	0	15
2020	Evaluation	43	47	6	0	4	0	0	90	4	47
2020	Data sciences	47	34	11	4	2	0	1	82	6	138
2020	Policy	52	33	11	4	1	0	0	85	4	550
2020	Project management	53	38	8	2	0	0	0	91	2	205
2020	Other services to the public	56	37	4	1	2	0	0	93	3	75
2020	None of the above	49	35	11	4	1	0	0	84	5	217
2019	Client contact centre	54	31	13	1	0	0	0	86	1	62
2019	Federal regulators	47	35	12	4	2	0	0	83	6	360
2019	Compliance, inspection and enforcement	49	37	10	3	2	0	0	86	5	258
2019	Communications or public affairs	57	29	7	5	2	0	0	86	7	128
2019	Access to information and privacy	50	36	0	10	5	0	0	85	15	19
2019	Security	38	30	26	6	0	0	0	68	6	23
2019	Science and technology	56	33	7	2	1	0	0	90	3	1360
2019	Administration and operations	54	31	11	3	1	0	0	85	4	472
2019	Human resources	56	34	7	3	1	0	0	89	4	250
2019	Financial management	48	38	9	2	2	0	0	87	4	163
2019	Procurement	48	34	13	4	0	0	0	83	4	24
2019	Real property	55	36	3	3	3	0	0	91	6	34
2019	Materiel management	73	15	12	0	0	0	0	88	0	19
2019	Information management	48	34	10	8	0	0	0	82	8	103
2019	Information technology	52	38	7	2	1	0	0	89	4	237
2019	Internal audit	43	40	6	11	0	0	0	83	11	22
2019	Evaluation	51	44	5	0	0	0	0	95	0	41
2019	Data sciences	51	36	8	4	1	0	0	87	6	184
2019	Policy	50	34	10	4	3	0	0	83	7	558
2019	Project management	54	33	8	3	1	0	0	87	5	208
2019	Other services to the public	49	35	12	2	2	0	0	84	4	77
2019	None of the above	47	36	12	3	1	0	0	84	5	222
2018	Client contact centre	39	49	10	2	0	0	0	88	2	49
2018	Federal regulators	41	42	11	5	1	0	0	83	6	352
2018	Compliance, inspection and enforcement	42	38	11	7	2	0	0	80	8	207
2018	Communications or public affairs	48	37	10	4	0	0	1	85	4	124
2018	Access to information and privacy	38	41	11	4	5	0	0	80	10	18
2018	Security	45	23	20	12	0	0	0	69	12	16
2018	Science and technology	53	37	8	2	1	0	0	90	3	1380
2018	Library services	43	50	7	0	0	0	0	93	0	16
2018	Administration and operations	48	36	11	2	2	0	0	84	5	391
2018	Human resources	54	37	5	3	1	0	1	91	3	210
2018	Financial management	41	40	9	8	2	0	0	81	10	144
2018	Procurement	35	52	0	5	8	0	0	87	13	23
2018	Real property	52	35	7	7	0	0	0	87	7	32
2018	Materiel management	40	45	0	0	14	0	0	86	14	14
2018	Information management	51	34	12	4	0	0	0	84	4	91
2018	Information technology	50	34	13	1	2	0	0	84	3	173
2018	Internal audit	43	51	6	0	0	0	0	94	0	16
2018	Evaluation	40	38	8	8	5	0	0	78	14	37
2018	Data sciences	51	40	6	1	1	1	0	91	2	134
2018	Policy	47	38	10	3	1	0	0	86	5	479
2018	Project management	48	42	7	2	1	0	0	90	3	141
2018	Other services to the public	53	27	14	4	2	0	0	80	6	70
2018	None of the above	42	40	11	3	3	0	0	83	6	190
2017	Client contact centre	55	38	7	0	0	0	0	93	0	55
2017	Federal regulators	45	43	9	3	1	0	0	88	4	331
2017	Compliance, inspection and enforcement	42	39	11	6	2	0	0	82	7	226
2017	Communications or public affairs	43	43	5	6	3	0	0	86	9	103
2017	Access to information and privacy	50	44	5	0	0	0	0	95	0	18
2017	Security	38	57	5	0	0	0	0	95	0	19
2017	Science and technology	55	36	6	2	1	0	0	91	3	1577
2017	Library services	56	44	0	0	0	0	0	100	0	12
2017	Administration and operations	54	33	9	4	2	0	0	86	5	391
2017	Human resources	53	37	7	4	0	0	0	90	4	189
2017	Financial management	45	38	13	1	2	0	1	84	2	125
2017	Procurement	29	71	0	0	0	0	0	100	0	10
2017	Real property	47	42	9	2	0	0	0	89	2	40
2017	Materiel management	76	13	0	12	0	0	0	88	12	14
2017	Information management	49	39	8	3	1	0	0	88	4	96
2017	Information technology	49	38	8	3	1	0	0	88	4	205
2017	Internal audit	57	21	15	0	7	0	0	78	7	14
2017	Evaluation	36	39	17	3	6	0	0	75	9	35
2017	Data sciences	53	34	11	1	1	0	0	87	2	137
2017	Policy	51	36	8	3	1	0	0	87	5	397
2017	Project management	49	39	8	5	0	0	0	87	5	143
2017	Other services to the public	47	43	6	2	1	0	0	90	3	87
2017	None of the above	49	36	9	5	2	0	0	85	7	265
2014	Client contact centre	52	44	3	1	0	0	0	96	1	68
2014	Federal regulators	49	36	8	5	2	0	0	85	7	457
2014	Compliance, inspection and enforcement	49	34	11	5	1	0	0	83	6	247
2014	Communications or public affairs	50	35	10	2	3	0	0	85	5	117
2014	Access to information and privacy	61	23	7	10	0	0	0	83	10	18
2014	Security	72	28	0	0	0	0	0	100	0	21
2014	Science and technology	61	31	6	2	1	0	0	91	3	1649
2014	Library services	72	17	0	0	11	0	0	89	11	12
2014	Legal services	46	46	0	8	0	0	0	92	8	14
2014	Administration and operations	59	31	7	2	1	0	0	90	3	513
2014	Human resources	61	28	7	3	1	0	0	89	4	179
2014	Financial management	55	33	8	3	1	0	0	88	4	174
2014	Procurement	25	51	13	6	5	0	0	76	11	16
2014	Real property	49	34	6	7	0	3	0	86	7	33
2014	Materiel management	58	30	12	0	0	0	0	88	0	20
2014	Information management	58	27	12	3	1	0	0	84	4	110
2014	Information technology	49	38	9	3	1	0	0	87	5	225
2014	Internal audit	40	40	6	13	0	0	0	81	13	17
2014	Evaluation	54	33	11	3	0	0	0	86	3	36
2014	Other services to the public	56	31	7	6	1	0	0	87	6	164
2014	None of the above	51	35	8	3	2	0	0	86	6	488

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	44	11	2	0	0	87	2	54
2020	Federal regulators	43	37	13	5	2	0	80	7	326
2020	Compliance, inspection and enforcement	40	36	14	6	3	1	77	8	228
2020	Communications or public affairs	51	37	5	5	2	0	87	7	95
2020	Access to information and privacy	21	79	0	0	0	0	100	0	14
2020	Security	33	46	18	3	0	0	78	3	28
2020	Science and technology	47	40	8	3	1	0	87	5	1330
2020	Library services	51	41	8	0	0	0	92	0	14
2020	Administration and operations	51	33	9	3	2	0	85	6	458
2020	Human resources	57	29	8	3	2	0	87	5	215
2020	Financial management	46	36	12	6	1	0	82	6	139
2020	Procurement	42	37	14	7	0	0	79	7	28
2020	Real property	52	31	11	5	0	0	83	5	54
2020	Materiel management	62	29	0	0	10	0	90	10	22
2020	Information management	52	38	5	2	3	0	90	6	86
2020	Information technology	42	39	10	5	3	0	82	8	197
2020	Internal audit	38	47	6	9	0	0	85	9	15
2020	Evaluation	46	40	6	6	2	0	86	8	47
2020	Data sciences	44	36	13	5	3	0	79	8	139
2020	Policy	46	38	8	5	2	0	85	7	556
2020	Project management	42	44	11	3	0	0	86	3	208
2020	Other services to the public	50	39	6	4	2	0	89	6	75
2020	None of the above	42	42	9	4	3	0	84	7	217
2019	Client contact centre	46	40	7	5	2	0	86	6	62
2019	Federal regulators	41	44	9	5	2	0	84	7	364
2019	Compliance, inspection and enforcement	41	42	10	5	2	0	83	7	257
2019	Communications or public affairs	53	38	5	3	1	0	91	4	130
2019	Access to information and privacy	33	48	0	15	5	0	80	20	19
2019	Security	33	27	14	19	8	0	60	27	23
2019	Science and technology	48	37	9	4	2	0	85	5	1372
2019	Administration and operations	51	35	9	3	2	0	86	5	478
2019	Human resources	49	40	7	2	2	0	89	4	250
2019	Financial management	43	42	10	3	2	0	84	6	164
2019	Procurement	40	47	9	0	4	0	87	4	24
2019	Real property	55	23	15	4	3	0	78	7	34
2019	Materiel management	54	37	4	0	6	0	90	6	18
2019	Information management	46	36	14	4	0	0	82	4	103
2019	Information technology	49	37	9	3	3	0	86	5	237
2019	Internal audit	25	54	16	0	4	0	79	4	22
2019	Evaluation	50	41	5	4	0	0	91	4	40
2019	Data sciences	47	40	10	2	1	0	87	3	185
2019	Policy	44	40	8	5	3	0	84	8	566
2019	Project management	47	38	9	4	1	0	85	6	210
2019	Other services to the public	41	44	7	7	2	0	85	8	79
2019	None of the above	35	43	12	7	2	0	78	9	226
2018	Client contact centre	26	52	14	2	4	2	79	7	50
2018	Federal regulators	35	46	12	5	2	0	81	6	353
2018	Compliance, inspection and enforcement	31	47	13	6	3	0	78	9	207
2018	Communications or public affairs	41	43	12	5	0	0	83	5	125
2018	Access to information and privacy	33	56	6	0	5	0	89	5	18
2018	Security	26	44	20	4	6	0	71	10	16
2018	Science and technology	42	43	9	5	1	0	85	6	1389
2018	Library services	44	56	0	0	0	0	100	0	15
2018	Administration and operations	43	36	13	5	3	0	79	8	396
2018	Human resources	49	35	9	4	3	0	85	7	212
2018	Financial management	37	40	10	5	7	0	77	12	146
2018	Procurement	30	49	5	4	13	0	78	17	23
2018	Real property	54	30	12	0	4	0	83	4	32
2018	Materiel management	39	26	21	5	9	0	64	14	14
2018	Information management	42	40	14	3	1	0	82	4	90
2018	Information technology	41	41	13	4	2	0	82	5	174
2018	Internal audit	37	39	18	6	0	0	77	6	16
2018	Evaluation	32	47	11	8	3	0	78	11	37
2018	Data sciences	42	40	9	5	4	0	82	9	136
2018	Policy	41	41	9	6	2	0	83	8	477
2018	Project management	32	49	13	4	2	0	81	6	142
2018	Other services to the public	47	30	10	8	5	0	77	13	71
2018	None of the above	37	34	17	9	2	0	72	11	190
2017	Client contact centre	50	36	9	3	2	0	86	5	55
2017	Federal regulators	34	47	11	6	2	0	81	9	330
2017	Compliance, inspection and enforcement	30	47	13	6	4	0	77	10	226
2017	Communications or public affairs	41	40	5	7	7	0	81	14	103
2017	Access to information and privacy	45	49	5	0	0	0	95	0	18
2017	Security	22	41	16	11	11	0	63	21	19
2017	Science and technology	43	43	7	5	1	0	87	6	1576
2017	Library services	48	52	0	0	0	0	100	0	12
2017	Administration and operations	44	37	11	3	5	0	81	8	391
2017	Human resources	50	38	7	4	1	0	88	5	188
2017	Financial management	41	38	10	9	2	0	79	11	126
2017	Procurement	29	61	0	10	0	0	90	10	10
2017	Real property	41	43	4	7	5	0	85	11	41
2017	Materiel management	35	36	29	0	0	0	71	0	14
2017	Information management	46	36	13	6	0	0	81	6	96
2017	Information technology	37	44	12	5	1	0	81	6	206
2017	Internal audit	42	37	7	7	7	0	78	14	14
2017	Evaluation	25	49	14	9	3	0	74	12	35
2017	Data sciences	43	36	13	7	1	0	79	8	137
2017	Policy	45	39	9	5	2	0	84	7	396
2017	Project management	37	41	14	5	3	0	78	8	143
2017	Other services to the public	38	50	1	7	2	1	90	9	87
2017	None of the above	37	42	10	8	4	0	78	11	266
2014	Client contact centre	35	45	16	3	1	0	80	4	68
2014	Federal regulators	34	44	11	9	2	0	78	11	457
2014	Compliance, inspection and enforcement	34	41	15	7	3	0	75	10	247
2014	Communications or public affairs	33	42	12	7	5	1	76	12	117
2014	Access to information and privacy	22	51	12	16	0	0	72	16	18
2014	Security	47	33	15	0	5	0	80	5	21
2014	Science and technology	44	42	9	4	1	0	86	5	1647
2014	Library services	49	39	0	0	11	0	89	11	12
2014	Legal services	42	42	8	8	0	0	84	8	14
2014	Administration and operations	36	46	10	5	3	0	82	8	513
2014	Human resources	39	42	11	6	2	1	81	7	180
2014	Financial management	35	50	9	4	2	0	85	6	174
2014	Procurement	19	44	13	13	11	0	63	24	16
2014	Real property	38	44	6	10	0	3	84	10	33
2014	Materiel management	22	55	16	6	0	0	78	6	20
2014	Information management	43	35	17	3	3	0	78	5	109
2014	Information technology	34	44	13	6	2	0	78	9	224
2014	Internal audit	29	47	0	25	0	0	75	25	17
2014	Evaluation	36	55	8	0	0	0	92	0	36
2014	Other services to the public	41	37	13	7	3	0	77	10	164
2014	None of the above	37	39	13	7	4	0	76	10	489

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	34	14	3	0	0	0	83	3	54
2020	Federal regulators	46	32	14	5	2	0	0	79	7	324
2020	Compliance, inspection and enforcement	38	27	17	10	7	0	0	65	18	227
2020	Communications or public affairs	45	31	11	9	3	0	0	76	13	96
2020	Security	29	32	23	0	17	0	0	60	17	28
2020	Science and technology	42	38	13	5	2	0	0	80	7	1322
2020	Administration and operations	54	31	9	4	2	0	0	85	6	455
2020	Human resources	65	24	7	2	1	0	0	89	4	213
2020	Financial management	51	29	14	4	2	0	1	80	6	138
2020	Procurement	47	30	23	0	0	0	0	77	0	27
2020	Real property	47	35	12	4	0	0	2	84	4	53
2020	Materiel management	67	13	10	6	5	0	0	80	11	22
2020	Information management	58	34	6	1	1	0	0	92	2	83
2020	Information technology	54	32	9	3	3	0	0	85	6	197
2020	Internal audit	38	37	25	0	0	0	0	75	0	15
2020	Evaluation	66	26	2	2	4	0	0	92	6	47
2020	Data sciences	47	30	13	8	1	0	0	77	10	138
2020	Policy	50	35	10	3	1	0	0	85	5	553
2020	Project management	45	35	15	4	1	0	0	80	5	208
2020	Other services to the public	54	33	9	4	0	0	0	87	4	76
2020	None of the above	43	35	12	6	5	0	0	78	11	214
2019	Client contact centre	42	38	17	1	1	0	0	80	3	62
2019	Federal regulators	37	40	15	4	3	1	0	77	8	366
2019	Compliance, inspection and enforcement	40	30	16	8	5	0	0	70	14	257
2019	Communications or public affairs	48	29	14	6	2	1	0	77	9	129
2019	Access to information and privacy	31	39	15	10	5	0	0	70	15	19
2019	Security	24	16	33	17	9	0	0	41	26	22
2019	Science and technology	40	36	14	7	4	0	0	76	10	1374
2019	Administration and operations	53	31	10	3	2	0	0	84	5	476
2019	Human resources	62	27	6	2	3	0	0	89	4	250
2019	Financial management	47	34	11	4	4	0	0	81	8	163
2019	Procurement	35	43	13	9	0	0	0	78	9	24
2019	Real property	23	48	15	6	8	0	0	71	14	32
2019	Materiel management	46	25	29	0	0	0	0	71	0	19
2019	Information management	50	34	9	6	1	0	0	84	7	102
2019	Information technology	49	32	11	4	3	0	0	82	6	237
2019	Internal audit	50	36	10	0	0	4	0	90	0	22
2019	Evaluation	53	32	6	3	2	0	2	88	6	41
2019	Data sciences	43	36	13	6	1	1	0	80	7	183
2019	Policy	51	32	10	4	3	0	0	84	6	564
2019	Project management	46	36	12	4	2	0	0	82	6	209
2019	Other services to the public	38	42	14	4	3	0	0	79	7	79
2019	None of the above	36	34	19	7	4	2	1	71	10	225
2018	Client contact centre	28	45	15	9	4	0	0	72	13	50
2018	Federal regulators	32	45	15	6	2	0	0	77	8	352
2018	Compliance, inspection and enforcement	25	38	18	12	6	0	0	63	19	206
2018	Communications or public affairs	31	34	16	13	4	2	0	67	17	127
2018	Access to information and privacy	40	49	11	0	0	0	0	89	0	18
2018	Security	17	36	17	12	18	0	0	53	29	16
2018	Science and technology	34	37	18	7	3	1	0	71	11	1390
2018	Library services	43	45	11	0	0	0	0	89	0	16
2018	Administration and operations	45	34	12	6	3	0	0	79	8	394
2018	Human resources	59	29	8	2	2	0	0	88	4	214
2018	Financial management	40	34	14	5	6	1	0	75	11	145
2018	Procurement	37	31	18	14	0	0	0	68	14	23
2018	Real property	31	27	20	13	9	0	0	58	22	32
2018	Materiel management	11	26	33	14	16	0	0	36	30	14
2018	Information management	44	37	15	4	0	0	0	81	4	90
2018	Information technology	42	32	19	5	1	1	0	75	6	172
2018	Internal audit	55	28	6	11	0	0	0	83	11	16
2018	Evaluation	59	22	5	5	8	0	0	81	14	37
2018	Data sciences	38	39	12	10	2	0	0	77	11	133
2018	Policy	46	32	12	6	3	1	0	79	9	476
2018	Project management	38	35	21	3	3	0	0	73	7	143
2018	Other services to the public	41	25	21	10	3	0	0	66	13	70
2018	None of the above	28	33	24	10	5	1	0	61	15	189
2017	Client contact centre	38	40	14	5	2	1	0	79	7	55
2017	Federal regulators	30	43	13	7	5	2	0	75	12	332
2017	Compliance, inspection and enforcement	23	34	21	14	6	1	0	59	20	226
2017	Communications or public affairs	21	28	20	18	13	1	0	49	31	103
2017	Access to information and privacy	45	48	0	6	0	0	0	94	6	18
2017	Security	16	9	48	16	11	0	0	26	26	19
2017	Science and technology	32	38	18	8	3	1	0	71	11	1579
2017	Library services	32	44	16	8	0	0	0	76	8	12
2017	Administration and operations	37	37	16	5	4	1	0	75	9	391
2017	Human resources	52	33	8	3	3	0	0	85	7	189
2017	Financial management	38	35	11	10	7	0	0	72	17	126
2017	Procurement	39	30	20	0	10	0	0	70	10	10
2017	Real property	45	25	7	20	2	0	0	71	23	41
2017	Materiel management	16	50	17	6	11	0	0	66	17	14
2017	Information management	38	41	12	5	2	2	0	81	7	96
2017	Information technology	39	34	16	4	5	1	0	74	9	206
2017	Internal audit	56	36	7	0	0	0	0	93	0	14
2017	Evaluation	26	50	12	6	4	3	0	78	10	35
2017	Data sciences	35	39	16	6	3	1	0	75	9	137
2017	Policy	43	33	14	7	2	1	0	76	10	397
2017	Project management	37	37	17	6	3	0	0	73	9	143
2017	Other services to the public	32	43	9	8	6	2	0	77	14	87
2017	None of the above	28	39	14	11	7	2	0	68	18	267
2014	Client contact centre	31	26	26	13	1	2	0	59	15	68
2014	Federal regulators	22	40	19	12	6	1	0	62	18	457
2014	Compliance, inspection and enforcement	20	39	16	17	9	0	0	58	26	247
2014	Communications or public affairs	18	34	20	17	8	3	0	53	26	117
2014	Access to information and privacy	21	38	30	11	0	0	0	59	11	18
2014	Security	28	34	23	15	0	0	0	62	15	21
2014	Science and technology	28	39	17	11	4	0	0	67	16	1647
2014	Library services	49	8	28	15	0	0	0	57	15	12
2014	Legal services	29	47	8	8	8	0	0	76	16	14
2014	Administration and operations	33	39	16	8	4	1	0	72	12	513
2014	Human resources	35	33	15	11	5	2	0	69	16	180
2014	Financial management	32	37	20	6	3	1	0	70	10	174
2014	Procurement	6	44	32	6	11	0	0	50	18	16
2014	Real property	15	48	17	9	10	0	0	63	20	33
2014	Materiel management	38	35	10	15	3	0	0	72	18	20
2014	Information management	33	43	18	5	1	0	0	76	6	110
2014	Information technology	25	33	21	14	4	1	0	59	19	225
2014	Internal audit	17	71	0	12	0	0	0	88	12	17
2014	Evaluation	27	51	16	6	0	0	0	78	6	36
2014	Other services to the public	32	36	14	12	5	1	0	69	17	164
2014	None of the above	26	36	18	13	6	1	0	63	19	489

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	40	13	3	0	0	0	84	3	52
2020	Federal regulators	41	37	14	4	3	1	0	79	7	325
2020	Compliance, inspection and enforcement	34	30	16	11	9	0	0	64	21	224
2020	Communications or public affairs	45	34	11	8	1	0	0	79	10	95
2020	Security	24	33	26	7	10	0	0	57	17	28
2020	Science and technology	38	40	12	7	2	0	0	79	9	1322
2020	Administration and operations	52	33	10	4	2	0	0	85	5	453
2020	Human resources	63	28	5	1	2	0	0	92	3	212
2020	Financial management	50	31	12	4	2	0	1	82	7	137
2020	Procurement	49	30	11	7	4	0	0	79	11	28
2020	Real property	47	28	16	6	1	0	2	76	7	52
2020	Materiel management	62	18	16	0	5	0	0	80	5	22
2020	Information management	52	38	7	1	1	0	0	90	2	84
2020	Information technology	52	33	8	5	2	0	0	85	7	196
2020	Internal audit	38	43	19	0	0	0	0	81	0	15
2020	Evaluation	63	29	2	2	4	0	0	92	6	47
2020	Data sciences	46	28	14	10	2	0	0	74	12	139
2020	Policy	48	38	10	4	2	0	0	85	5	548
2020	Project management	43	39	13	4	2	0	0	82	6	207
2020	Other services to the public	48	41	9	2	2	0	0	88	3	76
2020	None of the above	41	35	12	8	4	0	0	76	12	215
2019	Client contact centre	40	36	22	1	0	0	0	76	1	62
2019	Federal regulators	38	39	14	6	3	0	0	77	9	363
2019	Compliance, inspection and enforcement	36	38	10	9	6	0	0	75	15	258
2019	Communications or public affairs	51	27	12	6	3	0	0	79	9	129
2019	Access to information and privacy	31	37	12	20	0	0	0	68	20	19
2019	Security	28	24	24	21	4	0	0	51	25	23
2019	Science and technology	35	39	14	8	3	0	0	74	12	1364
2019	Administration and operations	52	32	10	5	1	0	0	83	6	475
2019	Human resources	60	28	6	3	3	0	0	88	6	248
2019	Financial management	47	35	10	6	3	0	0	82	8	163
2019	Procurement	38	40	9	13	0	0	0	78	13	24
2019	Real property	33	33	14	12	7	0	0	66	20	34
2019	Materiel management	46	30	18	6	0	0	0	76	6	19
2019	Information management	45	35	12	8	0	0	0	80	8	102
2019	Information technology	45	38	10	5	2	1	0	84	7	234
2019	Internal audit	52	29	19	0	0	0	0	81	0	21
2019	Evaluation	49	39	4	8	0	0	0	88	8	40
2019	Data sciences	39	41	11	6	2	0	0	80	9	183
2019	Policy	49	36	8	4	3	0	0	85	7	563
2019	Project management	44	35	13	6	1	0	0	79	7	206
2019	Other services to the public	33	43	14	8	3	0	0	76	10	78
2019	None of the above	33	38	15	8	3	2	1	72	12	222
2018	Client contact centre	28	48	13	8	2	0	0	76	11	50
2018	Federal regulators	29	50	13	5	3	0	0	79	8	353
2018	Compliance, inspection and enforcement	22	39	20	11	8	0	0	61	18	204
2018	Communications or public affairs	29	39	17	10	3	2	0	70	13	125
2018	Access to information and privacy	42	40	17	0	0	0	0	83	0	17
2018	Security	25	28	17	6	24	0	0	53	29	16
2018	Science and technology	30	41	16	10	3	1	0	71	13	1384
2018	Library services	43	45	11	0	0	0	0	89	0	16
2018	Administration and operations	43	37	12	6	3	0	0	80	9	391
2018	Human resources	59	30	8	1	2	0	0	89	3	212
2018	Financial management	38	38	14	3	6	1	0	77	9	146
2018	Procurement	37	18	28	12	5	0	0	55	17	23
2018	Real property	36	28	19	14	3	0	0	64	17	31
2018	Materiel management	20	35	21	14	9	0	0	55	24	14
2018	Information management	39	39	16	6	0	0	0	78	6	90
2018	Information technology	39	38	18	4	1	0	0	77	5	171
2018	Internal audit	43	39	6	6	0	6	0	88	6	16
2018	Evaluation	54	27	8	5	5	0	0	81	11	37
2018	Data sciences	38	39	11	10	3	0	0	76	13	135
2018	Policy	44	35	12	6	2	1	0	80	8	476
2018	Project management	37	34	18	6	4	0	0	71	10	142
2018	Other services to the public	34	39	15	7	5	0	0	73	12	70
2018	None of the above	27	34	24	9	5	1	0	62	14	190
2017	Client contact centre	37	37	18	5	2	1	0	75	7	55
2017	Federal regulators	30	44	13	8	4	1	0	75	12	332
2017	Compliance, inspection and enforcement	21	36	20	16	5	1	0	58	22	226
2017	Communications or public affairs	22	35	14	22	8	0	0	56	30	103
2017	Access to information and privacy	39	55	0	6	0	0	0	94	6	18
2017	Security	11	20	37	16	16	0	0	31	32	19
2017	Science and technology	29	42	15	10	4	0	0	72	13	1575
2017	Library services	32	52	8	0	8	0	0	84	8	12
2017	Administration and operations	37	39	13	7	4	1	0	76	10	390
2017	Human resources	53	35	7	2	4	0	0	88	6	189
2017	Financial management	35	36	11	12	6	0	0	71	18	125
2017	Procurement	39	30	20	10	0	0	0	70	10	10
2017	Real property	32	36	11	21	0	0	0	68	21	41
2017	Materiel management	27	50	13	0	11	0	0	76	11	14
2017	Information management	36	42	15	5	2	0	0	78	7	96
2017	Information technology	34	39	16	6	4	0	0	74	10	206
2017	Internal audit	64	29	0	7	0	0	0	93	7	14
2017	Evaluation	26	47	17	3	7	0	0	73	10	35
2017	Data sciences	32	43	14	8	2	1	0	75	10	135
2017	Policy	42	33	15	8	1	0	0	76	9	397
2017	Project management	33	39	16	8	4	0	0	72	12	143
2017	Other services to the public	30	40	16	7	7	1	0	70	14	87
2017	None of the above	26	41	13	10	9	1	0	68	19	268
2014	Client contact centre	28	35	23	13	0	0	0	64	13	68
2014	Federal regulators	21	40	17	14	7	0	0	61	21	457
2014	Compliance, inspection and enforcement	19	36	16	20	9	0	0	56	29	247
2014	Communications or public affairs	16	40	22	15	7	1	0	56	21	117
2014	Access to information and privacy	21	38	30	11	0	0	0	59	11	18
2014	Security	23	39	29	9	0	0	0	62	9	21
2014	Science and technology	26	38	18	14	5	0	0	64	18	1647
2014	Library services	49	8	32	0	11	0	0	57	11	12
2014	Legal services	29	47	16	0	8	0	0	76	8	14
2014	Administration and operations	31	42	15	9	4	0	0	73	12	512
2014	Human resources	36	34	14	12	4	0	0	70	16	180
2014	Financial management	31	40	20	5	3	1	0	72	8	174
2014	Procurement	12	32	32	13	11	0	0	44	24	16
2014	Real property	18	45	21	9	7	0	0	63	16	33
2014	Materiel management	32	48	9	6	5	0	0	80	11	20
2014	Information management	33	42	15	9	1	0	0	75	10	109
2014	Information technology	24	39	20	13	4	0	0	63	16	225
2014	Internal audit	17	71	12	0	0	0	0	88	0	17
2014	Evaluation	31	50	11	8	0	0	0	81	8	36
2014	Other services to the public	25	40	14	16	6	0	0	65	21	164
2014	None of the above	25	36	20	14	5	1	0	62	19	488

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	35	19	5	2	6	0	73	7	54
2020	Federal regulators	45	26	15	7	4	3	0	74	11	326
2020	Compliance, inspection and enforcement	26	24	25	13	9	1	1	52	23	227
2020	Communications or public affairs	42	20	25	8	4	2	0	63	12	96
2020	Security	19	25	22	15	10	7	3	48	28	28
2020	Science and technology	39	29	17	7	3	3	1	71	11	1324
2020	Administration and operations	50	24	16	5	3	2	0	76	8	457
2020	Human resources	63	18	11	4	2	2	0	82	7	215
2020	Financial management	45	29	16	6	1	3	0	76	8	139
2020	Procurement	38	29	23	7	4	0	0	67	11	28
2020	Real property	38	28	14	11	4	6	0	69	16	53
2020	Materiel management	49	23	8	0	11	10	0	79	12	22
2020	Information management	52	27	14	6	1	1	0	79	7	84
2020	Information technology	48	27	15	4	4	2	1	77	8	196
2020	Internal audit	40	25	19	0	0	16	0	77	0	15
2020	Evaluation	46	35	4	6	4	5	0	85	10	47
2020	Data sciences	38	28	20	7	4	2	0	68	11	139
2020	Policy	42	29	17	6	3	3	0	73	9	553
2020	Project management	41	28	15	8	3	5	0	73	11	208
2020	Other services to the public	51	21	19	2	3	4	0	76	4	76
2020	None of the above	39	28	19	5	5	3	1	70	11	217
2019	Client contact centre	41	25	19	5	6	4	0	69	11	62
2019	Federal regulators	36	30	19	8	5	2	0	67	13	366
2019	Compliance, inspection and enforcement	30	31	13	13	8	4	1	65	22	258
2019	Communications or public affairs	44	24	13	7	8	2	1	71	16	130
2019	Access to information and privacy	41	15	24	5	10	5	0	59	16	19
2019	Security	13	25	31	21	4	6	0	40	27	23
2019	Science and technology	37	29	18	8	5	3	1	69	13	1376
2019	Administration and operations	47	21	19	6	3	3	0	71	9	481
2019	Human resources	59	20	12	5	3	1	0	79	8	251
2019	Financial management	43	27	14	7	7	2	0	72	14	162
2019	Procurement	40	25	9	9	9	9	0	71	19	24
2019	Real property	34	27	15	13	7	4	0	63	21	34
2019	Materiel management	52	27	3	12	6	0	0	78	18	19
2019	Information management	45	20	18	11	5	2	0	65	17	102
2019	Information technology	44	27	19	5	4	1	0	72	9	237
2019	Internal audit	27	36	14	8	11	4	0	66	19	22
2019	Evaluation	38	34	7	15	4	2	0	73	20	41
2019	Data sciences	39	26	16	12	3	4	1	68	15	184
2019	Policy	41	25	17	10	5	3	0	67	15	566
2019	Project management	37	32	17	10	3	1	0	69	14	208
2019	Other services to the public	37	27	18	4	2	8	3	72	7	79
2019	None of the above	31	25	21	10	6	5	1	60	17	226
2018	Client contact centre	28	31	26	2	9	4	0	62	12	50
2018	Federal regulators	32	30	21	11	4	2	0	63	16	353
2018	Compliance, inspection and enforcement	25	28	22	10	10	3	1	56	21	205
2018	Communications or public affairs	23	33	19	16	5	4	0	58	22	125
2018	Access to information and privacy	13	44	16	15	5	6	0	61	22	18
2018	Security	42	0	17	29	4	8	0	45	36	16
2018	Science and technology	33	30	19	9	5	3	1	65	15	1391
2018	Library services	39	38	12	7	0	5	0	80	7	16
2018	Administration and operations	39	31	14	8	5	2	1	72	14	394
2018	Human resources	57	23	11	6	2	1	0	80	9	215
2018	Financial management	34	32	18	10	5	1	0	67	15	145
2018	Procurement	39	26	21	9	5	0	0	65	14	23
2018	Real property	37	28	15	3	10	7	0	70	14	32
2018	Materiel management	20	16	24	9	21	9	0	40	33	14
2018	Information management	35	36	16	9	3	2	0	72	12	90
2018	Information technology	37	34	19	8	2	1	0	71	10	172
2018	Internal audit	32	43	8	17	0	0	0	75	17	16
2018	Evaluation	30	39	20	3	8	0	0	69	11	36
2018	Data sciences	30	32	16	11	7	1	3	65	19	134
2018	Policy	34	25	19	14	5	4	0	61	19	479
2018	Project management	33	24	22	11	6	3	0	59	18	143
2018	Other services to the public	40	22	19	3	6	6	3	69	9	70
2018	None of the above	25	25	27	11	8	5	0	52	20	190
2017	Client contact centre	40	28	16	12	0	4	0	71	12	53
2017	Federal regulators	32	31	18	12	6	3	0	64	18	331
2017	Compliance, inspection and enforcement	22	26	19	18	11	4	0	50	31	226
2017	Communications or public affairs	18	31	19	12	16	3	0	51	29	103
2017	Access to information and privacy	40	27	16	12	0	5	0	70	13	18
2017	Security	16	17	26	30	11	0	0	33	40	19
2017	Science and technology	32	30	17	9	5	5	2	67	14	1579
2017	Library services	51	8	41	0	0	0	0	59	0	12
2017	Administration and operations	39	29	18	6	5	3	1	70	12	391
2017	Human resources	49	28	12	3	5	3	0	79	8	189
2017	Financial management	31	34	11	12	7	4	1	69	20	126
2017	Procurement	39	30	0	20	0	10	0	77	23	10
2017	Real property	30	30	20	7	11	2	0	61	18	41
2017	Materiel management	11	19	29	13	11	17	0	36	28	14
2017	Information management	39	21	23	8	3	4	1	63	12	96
2017	Information technology	40	26	23	4	2	4	0	69	7	207
2017	Internal audit	21	35	15	0	7	15	7	72	9	14
2017	Evaluation	24	37	15	9	16	0	0	61	25	34
2017	Data sciences	30	31	20	7	6	5	1	64	14	136
2017	Policy	37	20	17	13	6	7	1	61	20	395
2017	Project management	35	28	22	9	5	3	0	64	14	143
2017	Other services to the public	33	30	17	12	2	3	2	67	16	87
2017	None of the above	28	25	20	8	10	8	0	58	20	267
2014	Client contact centre	27	31	20	14	3	4	2	61	17	68
2014	Federal regulators	24	26	21	16	8	5	0	53	25	457
2014	Compliance, inspection and enforcement	21	27	16	18	13	4	1	51	32	247
2014	Communications or public affairs	20	21	20	20	13	6	1	44	35	117
2014	Access to information and privacy	28	37	7	11	11	6	0	70	23	18
2014	Security	24	28	29	9	5	6	0	55	15	21
2014	Science and technology	30	31	20	8	5	5	2	65	14	1645
2014	Library services	49	15	17	0	11	8	0	70	12	12
2014	Legal services	29	22	27	15	8	0	0	51	22	14
2014	Administration and operations	34	26	18	9	8	5	0	63	18	513
2014	Human resources	31	27	17	11	9	3	2	61	21	180
2014	Financial management	33	29	20	10	6	3	0	63	16	174
2014	Procurement	12	38	32	6	11	0	0	50	18	16
2014	Real property	24	28	12	21	6	9	0	57	30	33
2014	Materiel management	37	24	16	16	7	0	0	61	23	20
2014	Information management	33	29	20	12	4	2	0	63	16	110
2014	Information technology	29	31	16	13	7	5	0	62	21	225
2014	Internal audit	23	40	12	25	0	0	0	63	25	17
2014	Evaluation	25	29	22	13	6	5	0	57	20	36
2014	Other services to the public	34	22	17	16	7	5	0	59	24	164
2014	None of the above	25	26	18	14	10	7	1	55	26	489

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	35	9	9	2	4	2	79	11	54
2020	Federal regulators	61	23	10	3	1	0	1	86	4	326
2020	Compliance, inspection and enforcement	49	29	12	6	2	1	1	79	8	228
2020	Communications or public affairs	57	26	10	3	1	1	1	85	5	96
2020	Security	35	50	7	0	0	5	3	93	0	28
2020	Science and technology	49	30	12	5	1	1	2	82	6	1329
2020	Administration and operations	53	27	12	2	2	2	2	83	4	455
2020	Human resources	57	24	9	4	1	0	5	85	5	213
2020	Financial management	54	27	7	2	2	1	5	87	5	138
2020	Procurement	47	23	18	4	4	0	3	73	8	27
2020	Real property	67	21	7	2	0	1	3	91	2	54
2020	Materiel management	66	8	11	5	5	5	0	78	11	22
2020	Information management	60	25	8	1	2	3	2	89	3	86
2020	Information technology	52	24	15	3	3	0	3	78	6	197
2020	Internal audit	75	12	6	6	0	0	0	87	6	15
2020	Evaluation	48	31	6	9	4	0	2	81	13	47
2020	Data sciences	43	33	13	5	2	0	5	79	8	139
2020	Policy	66	23	6	3	2	1	0	90	5	552
2020	Project management	55	30	10	2	0	1	2	88	2	208
2020	Other services to the public	50	21	21	1	3	0	4	74	5	76
2020	None of the above	48	32	9	4	3	1	4	83	8	217
2019	Client contact centre	40	19	32	2	2	4	1	61	4	62
2019	Federal regulators	58	26	8	4	1	1	2	87	5	364
2019	Compliance, inspection and enforcement	54	28	9	6	2	1	1	83	7	258
2019	Communications or public affairs	61	21	11	2	2	1	2	84	4	129
2019	Access to information and privacy	46	25	10	10	0	5	5	78	11	19
2019	Security	25	26	44	0	0	4	0	54	0	23
2019	Science and technology	45	30	14	5	2	0	3	78	7	1368
2019	Administration and operations	54	25	11	4	1	2	3	83	5	479
2019	Human resources	55	27	10	4	0	2	2	85	4	251
2019	Financial management	48	29	12	4	3	2	1	80	7	163
2019	Procurement	42	30	19	4	4	0	0	72	9	24
2019	Real property	65	29	2	0	0	4	0	98	0	34
2019	Materiel management	52	36	12	0	0	0	0	88	0	19
2019	Information management	50	32	10	3	1	1	3	85	4	102
2019	Information technology	53	23	14	3	3	2	1	79	6	238
2019	Internal audit	40	35	10	4	6	4	0	78	11	22
2019	Evaluation	55	26	9	2	0	5	3	88	2	41
2019	Data sciences	46	33	8	5	4	1	2	82	10	184
2019	Policy	61	22	10	3	3	1	1	84	6	564
2019	Project management	61	26	8	3	1	0	0	88	4	210
2019	Other services to the public	51	33	11	4	1	0	0	84	5	78
2019	None of the above	48	28	15	4	1	2	2	79	5	226

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	38	8	6	5	0	0	82	10	53
2020	Federal regulators	54	31	7	5	3	0	0	85	8	324
2020	Compliance, inspection and enforcement	48	34	8	7	3	0	0	82	10	228
2020	Communications or public affairs	53	28	6	7	5	0	0	82	12	96
2020	Security	42	38	11	8	0	0	0	81	8	28
2020	Science and technology	48	34	10	5	3	0	0	82	8	1331
2020	Administration and operations	57	30	8	3	1	0	0	87	5	456
2020	Human resources	61	28	5	5	1	0	1	89	6	215
2020	Financial management	66	26	2	2	4	0	0	92	6	139
2020	Procurement	50	32	10	4	4	0	0	82	8	28
2020	Real property	65	26	8	2	0	0	0	90	2	54
2020	Materiel management	62	23	5	5	5	0	0	85	10	22
2020	Information management	65	23	8	4	0	0	0	88	4	85
2020	Information technology	53	37	6	2	2	1	0	91	4	197
2020	Internal audit	53	41	6	0	0	0	0	94	0	15
2020	Evaluation	61	27	4	6	2	0	0	88	8	47
2020	Data sciences	49	32	8	5	4	0	2	82	9	139
2020	Policy	59	26	7	5	2	0	0	85	7	554
2020	Project management	46	38	9	5	1	0	0	85	6	208
2020	Other services to the public	48	39	6	3	0	2	1	91	3	76
2020	None of the above	52	27	13	3	3	1	1	81	7	216
2019	Client contact centre	50	35	11	3	1	0	0	85	5	62
2019	Federal regulators	50	31	10	6	2	0	1	82	8	365
2019	Compliance, inspection and enforcement	45	38	9	5	2	0	0	84	7	256
2019	Communications or public affairs	56	26	8	7	4	0	0	82	10	130
2019	Access to information and privacy	36	30	0	16	11	0	7	71	29	18
2019	Security	30	27	14	26	4	0	0	57	30	23
2019	Science and technology	43	35	10	7	4	0	1	79	11	1367
2019	Administration and operations	55	28	8	5	3	1	1	84	8	477
2019	Human resources	58	29	7	3	1	1	1	88	5	249
2019	Financial management	50	32	10	5	2	0	0	83	7	164
2019	Procurement	30	26	26	9	9	0	0	56	18	23
2019	Real property	58	27	8	8	0	0	0	84	8	34
2019	Materiel management	52	18	24	7	0	0	0	70	7	17
2019	Information management	53	24	14	7	1	1	0	78	8	102
2019	Information technology	56	29	8	4	2	0	0	85	6	238
2019	Internal audit	36	40	10	11	4	0	0	75	15	22
2019	Evaluation	55	38	0	2	2	2	0	95	5	40
2019	Data sciences	49	31	7	9	3	1	1	82	11	181
2019	Policy	53	28	5	7	4	0	2	83	12	561
2019	Project management	49	35	8	6	2	0	0	84	8	209
2019	Other services to the public	48	34	8	8	1	0	0	82	10	78
2019	None of the above	44	33	15	6	1	0	1	78	7	225
2018	Client contact centre	40	37	13	7	2	0	0	77	10	50
2018	Federal regulators	42	36	9	8	5	0	0	78	13	346
2018	Compliance, inspection and enforcement	40	31	13	9	6	0	1	71	16	203
2018	Communications or public affairs	47	26	12	7	6	1	1	74	13	126
2018	Access to information and privacy	55	29	10	6	0	0	0	84	6	17
2018	Security	26	44	4	17	8	0	0	71	25	16
2018	Science and technology	38	37	11	9	4	1	0	76	13	1382
2018	Library services	68	27	0	0	0	5	0	100	0	16
2018	Administration and operations	44	35	13	5	2	1	1	80	7	393
2018	Human resources	52	33	8	3	3	0	0	85	7	214
2018	Financial management	45	33	9	10	2	1	1	79	12	146
2018	Procurement	47	19	23	11	0	0	0	66	11	23
2018	Real property	56	21	3	7	12	0	0	78	19	32
2018	Materiel management	41	29	9	0	20	0	0	71	20	14
2018	Information management	43	36	8	8	3	1	0	80	11	91
2018	Information technology	43	32	11	10	4	1	0	75	14	172
2018	Internal audit	43	34	6	6	11	0	0	77	17	16
2018	Evaluation	53	33	6	6	3	0	0	86	8	37
2018	Data sciences	37	37	11	8	6	0	0	75	15	136
2018	Policy	51	29	9	7	4	1	0	80	11	474
2018	Project management	43	38	7	9	2	0	1	82	11	144
2018	Other services to the public	42	27	13	11	3	1	3	72	14	69
2018	None of the above	32	42	10	7	6	2	0	75	14	186
2017	Client contact centre	51	32	5	10	2	0	0	83	12	55
2017	Federal regulators	48	35	10	4	3	0	0	83	7	332
2017	Compliance, inspection and enforcement	30	40	11	14	4	2	0	71	18	226
2017	Communications or public affairs	40	40	3	9	8	1	0	81	17	102
2017	Access to information and privacy	42	52	0	0	5	0	0	95	5	17
2017	Security	28	30	26	16	0	0	0	58	16	19
2017	Science and technology	41	37	9	8	4	1	0	78	12	1582
2017	Library services	48	33	18	0	0	0	0	82	0	12
2017	Administration and operations	48	32	9	4	5	1	1	81	10	391
2017	Human resources	55	29	4	7	4	0	1	85	11	188
2017	Financial management	49	30	8	8	4	2	0	80	12	126
2017	Procurement	29	51	10	0	10	0	0	80	10	10
2017	Real property	44	41	7	4	2	2	0	86	7	41
2017	Materiel management	45	36	6	6	6	0	0	81	13	14
2017	Information management	57	26	10	6	1	0	0	83	7	97
2017	Information technology	43	35	10	9	3	0	0	78	12	206
2017	Internal audit	51	29	14	0	7	0	0	80	7	14
2017	Evaluation	38	36	11	12	3	0	0	74	15	34
2017	Data sciences	40	36	11	9	4	1	0	77	12	137
2017	Policy	50	33	5	7	4	1	1	84	11	397
2017	Project management	46	35	8	4	6	1	0	82	10	143
2017	Other services to the public	41	31	8	16	2	1	0	73	19	87
2017	None of the above	41	35	9	8	5	0	1	78	13	268
2014	Client contact centre	30	43	16	6	5	0	1	74	11	68
2014	Federal regulators	44	34	11	6	4	0	0	79	10	457
2014	Compliance, inspection and enforcement	39	31	11	11	7	1	0	70	18	247
2014	Communications or public affairs	44	28	13	8	5	1	1	74	13	117
2014	Access to information and privacy	48	29	7	12	5	0	0	76	17	18
2014	Security	38	24	19	14	5	0	0	62	19	21
2014	Science and technology	38	37	11	8	5	1	0	76	13	1648
2014	Library services	58	42	0	0	0	0	0	100	0	12
2014	Legal services	28	29	20	0	22	0	0	57	22	14
2014	Administration and operations	45	33	9	9	4	0	0	78	12	513
2014	Human resources	48	32	8	11	2	1	0	80	13	180
2014	Financial management	45	35	10	7	1	1	0	82	8	174
2014	Procurement	38	19	13	19	11	0	0	57	30	16
2014	Real property	37	37	3	14	9	0	0	74	23	33
2014	Materiel management	33	36	6	18	3	4	0	72	22	20
2014	Information management	49	30	8	10	2	1	1	80	12	110
2014	Information technology	43	39	11	4	3	0	0	83	6	225
2014	Internal audit	58	29	6	0	6	0	0	88	6	17
2014	Evaluation	60	24	8	0	3	2	3	89	3	36
2014	Other services to the public	35	38	10	9	7	1	0	74	16	164
2014	None of the above	38	35	9	12	5	2	0	74	17	489

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	36	10	4	4	0	0	82	8	54
2020	Federal regulators	64	20	7	7	1	0	0	85	8	326
2020	Compliance, inspection and enforcement	57	26	10	3	4	0	0	83	7	228
2020	Communications or public affairs	59	25	6	5	4	0	0	84	10	96
2020	Security	49	34	10	7	0	0	0	83	7	28
2020	Science and technology	56	30	7	5	2	0	0	86	7	1331
2020	Administration and operations	69	20	6	3	2	0	0	90	5	457
2020	Human resources	70	21	4	3	2	0	0	90	5	214
2020	Financial management	66	24	3	4	2	1	0	91	6	139
2020	Procurement	68	25	3	0	4	0	0	93	4	28
2020	Real property	58	31	3	4	2	0	2	91	5	54
2020	Materiel management	66	13	16	0	5	0	0	79	5	22
2020	Information management	72	18	6	5	0	0	0	90	5	85
2020	Information technology	65	24	6	2	3	0	0	89	5	197
2020	Internal audit	53	32	16	0	0	0	0	84	0	15
2020	Evaluation	73	17	4	4	2	0	0	90	6	47
2020	Data sciences	58	25	9	6	2	0	0	83	8	138
2020	Policy	61	24	7	6	2	0	0	85	9	555
2020	Project management	56	30	9	3	1	0	0	87	4	208
2020	Other services to the public	56	33	6	4	0	1	0	90	4	76
2020	None of the above	55	31	5	3	4	0	1	87	8	217
2019	Client contact centre	49	31	12	8	0	0	0	80	8	61
2019	Federal regulators	57	25	10	5	3	0	0	82	8	366
2019	Compliance, inspection and enforcement	50	34	9	3	3	0	0	84	7	258
2019	Communications or public affairs	61	24	8	3	4	0	0	85	7	130
2019	Access to information and privacy	48	25	8	15	5	0	0	73	20	19
2019	Security	40	22	18	17	4	0	0	62	21	23
2019	Science and technology	51	31	9	6	3	0	0	82	9	1371
2019	Administration and operations	65	23	5	5	2	0	0	88	7	481
2019	Human resources	60	26	7	5	1	0	0	86	7	250
2019	Financial management	53	27	10	7	4	0	0	79	11	164
2019	Procurement	44	20	22	13	0	0	0	65	13	24
2019	Real property	60	26	8	6	0	0	0	86	6	34
2019	Materiel management	64	30	0	6	0	0	0	94	6	19
2019	Information management	56	27	7	9	1	0	0	83	10	103
2019	Information technology	59	28	7	3	3	0	0	87	6	238
2019	Internal audit	62	23	4	0	4	6	0	91	5	22
2019	Evaluation	63	25	2	7	2	0	0	88	9	40
2019	Data sciences	54	31	5	6	4	0	0	85	10	186
2019	Policy	55	27	6	8	4	0	0	82	12	565
2019	Project management	54	32	6	5	2	0	0	87	7	210
2019	Other services to the public	53	32	10	5	0	0	0	85	5	78
2019	None of the above	54	31	8	6	1	1	0	85	7	226
2018	Client contact centre	42	34	23	1	0	0	0	75	1	50
2018	Federal regulators	46	32	10	6	5	0	0	78	11	351
2018	Compliance, inspection and enforcement	44	26	17	6	7	0	0	70	14	205
2018	Communications or public affairs	48	32	9	6	4	1	1	81	10	126
2018	Access to information and privacy	47	38	11	0	4	0	0	85	4	18
2018	Security	38	27	12	12	12	0	0	65	23	16
2018	Science and technology	45	32	11	7	4	0	0	77	12	1386
2018	Library services	68	27	0	0	0	0	5	100	0	16
2018	Administration and operations	54	26	11	6	3	0	0	81	9	395
2018	Human resources	56	32	4	3	4	0	1	89	7	214
2018	Financial management	52	28	10	8	2	0	0	80	10	147
2018	Procurement	45	24	10	18	3	0	0	69	21	23
2018	Real property	62	13	6	3	17	0	0	75	19	32
2018	Materiel management	39	26	5	16	15	0	0	64	31	14
2018	Information management	47	32	11	6	4	0	0	79	10	89
2018	Information technology	44	32	9	9	5	1	0	77	14	171
2018	Internal audit	57	12	20	0	11	0	0	69	11	16
2018	Evaluation	59	25	6	8	3	0	0	84	11	37
2018	Data sciences	43	32	8	8	9	0	0	76	16	136
2018	Policy	56	24	7	8	4	0	0	80	12	475
2018	Project management	58	24	7	9	3	0	0	82	12	143
2018	Other services to the public	45	31	12	6	5	0	2	77	11	69
2018	None of the above	45	29	13	7	6	0	0	74	13	187
2017	Client contact centre	52	30	9	7	2	0	0	82	9	54
2017	Federal regulators	52	32	9	4	3	0	0	84	8	331
2017	Compliance, inspection and enforcement	45	27	13	11	4	0	0	72	15	226
2017	Communications or public affairs	54	21	9	6	9	0	1	76	15	102
2017	Access to information and privacy	40	38	17	0	5	0	0	78	5	18
2017	Security	24	38	22	16	0	0	0	62	16	18
2017	Science and technology	52	28	9	7	4	0	0	80	11	1578
2017	Library services	64	36	0	0	0	0	0	100	0	12
2017	Administration and operations	57	26	7	5	4	0	0	83	10	392
2017	Human resources	63	22	4	6	5	0	1	85	11	188
2017	Financial management	56	26	9	5	3	0	0	82	9	126
2017	Procurement	49	41	0	10	0	0	0	90	10	10
2017	Real property	55	25	7	11	2	0	0	80	13	41
2017	Materiel management	45	36	13	0	6	0	0	81	6	14
2017	Information management	66	21	8	4	1	0	0	86	5	96
2017	Information technology	50	30	9	6	4	0	0	81	10	207
2017	Internal audit	36	42	15	0	7	0	0	78	7	14
2017	Evaluation	36	46	5	6	3	3	0	85	9	35
2017	Data sciences	50	35	8	6	2	0	0	85	7	137
2017	Policy	57	24	8	7	3	1	0	81	11	397
2017	Project management	54	30	6	6	4	0	0	84	11	143
2017	Other services to the public	51	30	8	8	3	0	0	81	11	85
2017	None of the above	50	25	13	6	5	1	0	76	11	268
2014	Client contact centre	43	27	16	10	3	0	0	71	13	67
2014	Federal regulators	51	28	11	6	4	1	0	80	10	457
2014	Compliance, inspection and enforcement	42	27	8	12	9	1	0	71	21	247
2014	Communications or public affairs	46	29	11	8	5	1	0	75	13	116
2014	Access to information and privacy	37	47	5	11	0	0	0	84	11	18
2014	Security	52	23	6	20	0	0	0	75	20	21
2014	Science and technology	46	32	11	7	4	0	0	79	11	1649
2014	Library services	58	30	11	0	0	0	0	89	0	12
2014	Legal services	35	22	21	6	15	0	0	57	21	14
2014	Administration and operations	56	25	10	6	4	0	0	80	10	513
2014	Human resources	53	30	8	8	1	1	0	84	9	179
2014	Financial management	50	33	10	3	4	0	1	84	7	174
2014	Procurement	31	26	19	6	18	0	0	57	24	16
2014	Real property	42	42	2	7	7	0	0	84	14	33
2014	Materiel management	39	27	6	15	8	6	0	69	24	20
2014	Information management	53	28	10	6	3	0	0	81	9	110
2014	Information technology	51	33	8	4	3	0	0	85	7	225
2014	Internal audit	40	42	6	6	6	0	0	83	12	17
2014	Evaluation	51	33	3	8	3	2	0	86	11	36
2014	Other services to the public	40	35	12	7	6	0	1	76	12	164
2014	None of the above	45	28	12	7	6	1	0	74	14	489

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	32	17	2	3	12	0	75	5	54
2020	Federal regulators	39	30	12	7	3	9	0	75	11	326
2020	Compliance, inspection and enforcement	27	29	11	12	12	9	0	61	27	228
2020	Communications or public affairs	40	29	13	6	4	8	0	75	11	96
2020	Security	25	26	28	7	7	7	0	55	14	28
2020	Science and technology	37	30	13	7	2	11	0	75	11	1332
2020	Administration and operations	47	32	9	6	1	5	0	83	7	457
2020	Human resources	46	35	9	3	1	5	0	86	5	214
2020	Financial management	37	33	14	4	2	8	1	78	6	138
2020	Procurement	49	29	8	7	0	7	0	84	8	28
2020	Real property	42	25	16	4	10	4	0	69	14	54
2020	Materiel management	73	13	5	0	5	5	0	90	5	22
2020	Information management	56	23	12	1	0	7	1	86	1	85
2020	Information technology	41	25	11	4	3	16	1	78	8	196
2020	Internal audit	41	47	0	0	0	12	0	100	0	15
2020	Evaluation	48	27	8	2	2	13	0	86	5	47
2020	Data sciences	37	32	10	6	2	11	1	79	9	139
2020	Policy	49	32	7	4	2	7	0	86	6	556
2020	Project management	39	36	12	4	3	6	0	80	8	208
2020	Other services to the public	49	27	9	7	1	5	2	81	9	75
2020	None of the above	40	31	11	5	6	7	0	76	12	217
2019	Client contact centre	29	34	20	7	1	9	0	69	10	62
2019	Federal regulators	29	36	16	6	5	9	0	71	12	366
2019	Compliance, inspection and enforcement	28	30	15	14	7	6	0	62	22	256
2019	Communications or public affairs	45	31	8	7	6	2	0	78	13	130
2019	Access to information and privacy	44	36	5	5	5	5	0	84	10	19
2019	Security	12	41	12	22	4	8	0	58	28	23
2019	Science and technology	30	33	17	6	5	9	0	70	12	1372
2019	Administration and operations	39	36	12	5	3	5	0	79	8	480
2019	Human resources	38	34	15	4	3	7	0	78	7	250
2019	Financial management	32	37	15	6	4	6	0	73	10	164
2019	Procurement	32	33	18	9	0	9	0	71	9	24
2019	Real property	17	44	5	14	13	6	0	66	29	34
2019	Materiel management	54	29	12	0	6	0	0	82	6	19
2019	Information management	48	29	10	5	0	8	0	83	5	102
2019	Information technology	35	29	15	3	3	16	0	76	7	237
2019	Internal audit	31	51	10	4	0	4	0	85	4	22
2019	Evaluation	53	16	10	4	0	17	0	83	5	41
2019	Data sciences	32	33	12	8	3	11	1	73	13	186
2019	Policy	45	31	9	5	4	6	0	80	10	565
2019	Project management	37	32	14	8	3	5	0	74	11	210
2019	Other services to the public	37	40	13	3	2	6	0	82	5	78
2019	None of the above	34	30	17	6	3	8	1	71	10	226
2018	Client contact centre	28	45	17	2	0	8	0	79	2	49
2018	Federal regulators	25	35	16	10	6	8	0	65	17	351
2018	Compliance, inspection and enforcement	21	31	16	16	10	5	0	55	28	208
2018	Communications or public affairs	25	34	11	14	5	11	1	66	22	127
2018	Access to information and privacy	30	51	10	0	0	10	0	89	0	18
2018	Security	28	43	6	16	0	8	0	77	17	16
2018	Science and technology	22	33	20	8	4	12	0	63	14	1393
2018	Library services	43	20	18	0	5	13	0	73	6	16
2018	Administration and operations	34	34	16	8	4	5	0	71	12	398
2018	Human resources	36	36	12	7	2	7	0	77	10	215
2018	Financial management	28	32	21	7	7	4	1	63	15	147
2018	Procurement	40	34	10	8	3	5	0	78	11	23
2018	Real property	32	27	12	6	19	4	0	61	26	32
2018	Materiel management	17	24	20	5	0	33	0	62	8	14
2018	Information management	31	33	14	5	3	14	0	74	10	91
2018	Information technology	31	29	17	5	3	15	0	70	10	171
2018	Internal audit	40	33	27	0	0	0	0	73	0	16
2018	Evaluation	33	35	11	5	3	13	0	78	9	37
2018	Data sciences	27	31	20	7	5	9	0	65	14	136
2018	Policy	39	32	12	7	3	7	0	76	11	480
2018	Project management	22	42	19	7	5	5	0	67	12	143
2018	Other services to the public	33	33	15	8	3	8	0	72	11	70
2018	None of the above	27	34	13	7	8	11	1	70	16	190
2017	Client contact centre	24	39	17	10	2	8	0	69	13	55
2017	Federal regulators	23	36	18	8	7	8	0	64	17	332
2017	Compliance, inspection and enforcement	19	29	20	15	9	8	0	52	26	226
2017	Communications or public affairs	17	31	15	15	11	10	1	53	30	103
2017	Access to information and privacy	38	33	0	12	6	11	0	80	20	18
2017	Security	22	14	53	5	0	5	0	39	5	19
2017	Science and technology	27	34	15	8	4	11	1	70	14	1581
2017	Library services	42	0	41	0	0	16	0	51	0	12
2017	Administration and operations	29	38	16	6	6	6	0	71	12	392
2017	Human resources	40	34	10	6	6	4	1	77	13	189
2017	Financial management	23	39	13	10	9	6	1	66	20	125
2017	Procurement	29	30	20	20	0	0	0	59	20	10
2017	Real property	20	32	11	24	5	7	0	57	31	41
2017	Materiel management	51	13	0	13	11	13	0	73	27	14
2017	Information management	39	26	17	4	2	13	0	74	7	97
2017	Information technology	30	23	22	4	4	15	2	64	11	207
2017	Internal audit	8	64	8	7	7	7	0	77	15	14
2017	Evaluation	32	27	11	9	3	19	0	72	14	35
2017	Data sciences	24	33	21	8	3	12	0	64	12	137
2017	Policy	38	34	11	7	4	6	0	77	11	397
2017	Project management	26	35	19	8	4	7	0	66	14	143
2017	Other services to the public	31	40	9	9	9	3	0	72	18	87
2017	None of the above	23	33	16	9	6	13	1	65	16	268
2014	Client contact centre	24	39	16	6	0	14	1	74	7	68
2014	Federal regulators	25	33	16	10	4	12	1	67	16	456
2014	Compliance, inspection and enforcement	22	26	21	11	11	10	0	53	24	247
2014	Communications or public affairs	22	32	22	9	4	11	0	60	15	117
2014	Access to information and privacy	15	33	25	22	5	0	0	48	27	18
2014	Security	23	44	9	9	10	5	0	70	20	21
2014	Science and technology	25	33	16	8	5	12	0	66	15	1647
2014	Library services	41	8	15	8	0	28	0	68	11	12
2014	Legal services	35	22	20	0	22	0	0	57	22	14
2014	Administration and operations	29	39	15	7	6	5	0	71	14	513
2014	Human resources	23	41	16	10	7	4	0	67	17	180
2014	Financial management	26	36	19	9	2	7	0	68	12	174
2014	Procurement	25	12	19	13	24	6	0	40	39	16
2014	Real property	27	49	15	3	7	0	0	75	9	33
2014	Materiel management	15	34	11	11	0	29	0	69	15	20
2014	Information management	27	36	10	10	2	14	0	74	14	110
2014	Information technology	27	29	16	9	5	13	1	65	16	225
2014	Internal audit	24	42	17	12	6	0	0	66	17	17
2014	Evaluation	36	40	2	3	3	16	0	91	6	36
2014	Other services to the public	26	31	19	12	6	6	0	61	19	164
2014	None of the above	25	34	14	8	6	12	1	68	17	488

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	32	19	9	3	0	0	68	13	54
2020	Federal regulators	34	33	17	9	4	2	0	69	14	325
2020	Compliance, inspection and enforcement	24	23	16	16	18	3	0	49	35	228
2020	Communications or public affairs	36	38	15	6	3	2	0	76	9	96
2020	Security	21	38	25	10	3	3	0	60	14	28
2020	Science and technology	27	37	16	12	5	3	0	65	18	1331
2020	Library services	0	36	49	8	8	0	0	36	15	14
2020	Legal services	51	42	7	0	0	0	0	93	0	14
2020	Administration and operations	44	33	11	6	3	2	0	79	10	456
2020	Human resources	46	37	9	6	1	1	0	84	7	215
2020	Financial management	38	35	16	4	4	3	1	75	8	138
2020	Procurement	42	40	11	0	4	4	0	85	4	28
2020	Real property	34	25	23	6	12	0	0	59	18	53
2020	Materiel management	61	29	5	0	5	0	0	90	5	22
2020	Information management	51	28	10	6	0	5	0	83	6	85
2020	Information technology	31	33	20	8	3	5	1	68	11	197
2020	Internal audit	47	32	9	6	0	6	0	84	7	15
2020	Evaluation	50	35	12	0	2	0	0	86	2	47
2020	Data sciences	32	33	16	11	5	3	0	68	16	138
2020	Policy	44	36	11	5	3	2	0	81	8	555
2020	Project management	29	45	13	7	5	1	0	74	12	207
2020	Other services to the public	43	34	8	8	6	1	0	78	14	76
2020	None of the above	33	30	16	11	8	1	0	64	20	215
2019	Client contact centre	30	33	19	10	4	4	0	66	14	62
2019	Federal regulators	23	38	20	10	6	3	0	63	17	364
2019	Compliance, inspection and enforcement	24	29	13	17	14	2	0	54	32	254
2019	Communications or public affairs	41	34	10	7	8	0	0	75	14	128
2019	Access to information and privacy	38	28	15	10	5	5	0	69	16	19
2019	Security	12	24	26	26	12	0	0	36	38	23
2019	Science and technology	22	34	18	14	8	4	0	59	23	1370
2019	Administration and operations	39	33	14	7	3	3	1	75	10	478
2019	Human resources	40	39	9	5	4	3	0	82	8	251
2019	Financial management	28	38	19	7	5	2	0	68	12	164
2019	Procurement	32	33	18	13	4	0	0	65	17	24
2019	Real property	14	27	29	10	17	3	0	42	28	34
2019	Materiel management	54	31	9	0	6	0	0	85	6	19
2019	Information management	29	37	18	11	1	5	0	69	12	101
2019	Information technology	31	34	19	5	6	6	0	68	12	237
2019	Internal audit	22	53	17	0	4	4	0	78	4	22
2019	Evaluation	44	31	9	2	0	14	0	87	2	41
2019	Data sciences	28	29	22	9	7	4	1	60	17	185
2019	Policy	41	33	12	6	5	3	0	77	11	565
2019	Project management	27	38	14	13	6	2	0	66	19	209
2019	Other services to the public	30	40	11	13	3	4	0	72	16	79
2019	None of the above	24	33	22	12	5	2	2	60	18	225
2018	Client contact centre	25	34	24	9	5	3	0	61	14	50
2018	Federal regulators	18	38	19	15	8	3	0	57	23	351
2018	Compliance, inspection and enforcement	18	29	15	20	16	2	0	49	36	207
2018	Communications or public affairs	21	38	18	13	8	2	0	60	22	127
2018	Access to information and privacy	30	42	17	6	5	0	0	72	11	18
2018	Security	21	33	17	12	18	0	0	53	29	16
2018	Science and technology	16	31	21	18	9	4	0	50	28	1391
2018	Library services	24	39	31	0	5	0	0	63	5	16
2018	Administration and operations	31	36	18	8	6	1	0	68	14	395
2018	Human resources	33	39	15	7	4	3	0	74	11	215
2018	Financial management	24	39	15	15	6	1	0	63	21	146
2018	Procurement	42	27	15	16	0	0	0	69	16	23
2018	Real property	25	24	16	6	26	4	0	51	33	32
2018	Materiel management	16	9	44	21	0	9	0	28	23	14
2018	Information management	29	30	25	7	4	4	0	61	12	91
2018	Information technology	26	33	17	16	5	3	0	61	22	170
2018	Internal audit	34	17	25	8	10	6	0	54	19	16
2018	Evaluation	38	27	21	3	8	3	0	67	11	37
2018	Data sciences	27	28	22	12	7	2	2	57	20	136
2018	Policy	33	35	13	9	5	4	0	71	15	478
2018	Project management	15	46	15	13	8	2	0	62	22	143
2018	Other services to the public	21	33	13	23	9	1	0	55	32	70
2018	None of the above	18	36	21	11	9	3	1	57	22	190
2017	Client contact centre	24	37	24	8	2	5	0	64	11	55
2017	Federal regulators	18	34	22	14	9	3	0	53	25	332
2017	Compliance, inspection and enforcement	17	22	23	19	15	3	1	41	36	226
2017	Communications or public affairs	16	30	11	20	17	6	0	48	40	103
2017	Access to information and privacy	33	44	11	5	6	0	0	78	12	18
2017	Security	0	26	37	21	11	5	0	27	33	19
2017	Science and technology	18	34	19	15	9	4	0	54	26	1580
2017	Library services	26	25	32	16	0	0	0	52	16	12
2017	Administration and operations	27	38	16	11	6	2	1	66	17	391
2017	Human resources	37	32	13	7	8	2	1	71	15	189
2017	Financial management	23	36	18	12	10	2	0	60	22	126
2017	Procurement	29	41	20	10	0	0	0	70	10	10
2017	Real property	20	27	14	23	11	5	0	50	35	41
2017	Materiel management	38	38	6	6	11	0	0	76	17	14
2017	Information management	26	31	20	13	4	4	0	60	18	97
2017	Information technology	25	29	20	11	8	7	1	58	21	207
2017	Internal audit	31	46	8	8	0	7	0	83	9	13
2017	Evaluation	21	45	23	6	3	3	0	68	9	35
2017	Data sciences	18	33	22	14	8	6	0	54	23	137
2017	Policy	32	37	15	8	5	3	1	71	13	396
2017	Project management	19	38	22	10	9	1	0	59	19	143
2017	Other services to the public	21	35	15	16	14	0	0	55	30	87
2017	None of the above	15	35	23	15	8	4	1	52	24	268
2014	Client contact centre	18	27	30	15	3	5	2	48	19	68
2014	Federal regulators	18	33	22	16	7	3	0	53	25	457
2014	Compliance, inspection and enforcement	14	30	17	19	17	4	0	46	37	246
2014	Communications or public affairs	16	35	22	18	8	2	0	52	26	116
2014	Access to information and privacy	21	35	23	17	5	0	0	55	22	18
2014	Security	14	48	9	9	20	0	0	62	29	21
2014	Science and technology	18	31	21	17	10	3	0	50	28	1647
2014	Library services	30	19	23	17	0	11	0	55	19	12
2014	Legal services	35	34	0	8	22	0	0	69	31	14
2014	Administration and operations	24	40	16	11	7	3	0	66	18	513
2014	Human resources	23	40	13	13	9	2	0	64	22	180
2014	Financial management	21	36	26	11	2	4	0	59	14	174
2014	Procurement	25	13	13	26	24	0	0	37	50	16
2014	Real property	15	33	20	22	10	0	0	48	32	33
2014	Materiel management	16	22	28	17	5	11	0	43	25	20
2014	Information management	19	40	18	16	3	5	0	61	20	110
2014	Information technology	19	30	19	15	12	4	0	52	28	225
2014	Internal audit	23	42	23	7	6	0	0	65	13	17
2014	Evaluation	28	42	12	6	5	8	0	75	12	36
2014	Other services to the public	17	37	19	14	11	1	0	55	25	164
2014	None of the above	20	35	20	12	9	3	1	57	22	488

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	30	26	12	2	4	2	58	15	54
2020	Federal regulators	20	34	16	17	7	6	0	58	25	324
2020	Compliance, inspection and enforcement	18	21	14	20	21	5	0	42	43	226
2020	Communications or public affairs	24	37	22	9	4	4	0	64	13	96
2020	Security	12	30	23	22	7	7	0	45	30	28
2020	Science and technology	16	31	20	18	9	4	0	50	29	1326
2020	Administration and operations	31	38	14	10	3	4	0	72	13	455
2020	Human resources	38	36	16	5	2	3	0	76	7	212
2020	Financial management	22	40	21	8	4	4	1	65	13	138
2020	Procurement	31	32	15	14	0	7	0	69	15	28
2020	Real property	22	29	20	15	10	4	0	54	26	54
2020	Materiel management	51	28	16	0	5	0	0	80	5	22
2020	Information management	34	26	21	7	4	8	0	65	12	85
2020	Information technology	22	30	18	16	4	10	1	58	22	196
2020	Internal audit	41	32	6	13	9	0	0	72	21	15
2020	Evaluation	32	50	6	4	2	6	0	87	6	47
2020	Data sciences	23	26	22	13	6	9	0	54	22	139
2020	Policy	27	37	18	12	4	2	0	66	16	553
2020	Project management	19	37	18	16	7	3	0	58	24	206
2020	Other services to the public	28	35	12	19	3	2	0	65	23	76
2020	None of the above	19	32	19	15	9	6	0	54	26	216
2019	Client contact centre	27	33	15	11	4	10	0	67	16	62
2019	Federal regulators	14	37	22	17	7	3	0	53	25	365
2019	Compliance, inspection and enforcement	18	24	14	22	17	4	0	44	41	255
2019	Communications or public affairs	35	22	19	14	8	1	0	58	23	129
2019	Access to information and privacy	24	34	10	20	5	7	0	63	27	19
2019	Security	12	13	25	27	12	10	0	29	44	23
2019	Science and technology	14	29	21	19	11	7	0	46	32	1368
2019	Administration and operations	29	34	17	10	4	6	1	67	15	477
2019	Human resources	34	37	15	7	2	6	0	75	9	249
2019	Financial management	21	36	21	9	8	5	0	60	17	164
2019	Procurement	16	37	22	22	4	0	0	52	26	24
2019	Real property	14	23	24	13	17	9	0	41	32	34
2019	Materiel management	26	48	20	0	6	0	0	74	6	19
2019	Information management	16	33	23	13	5	10	0	55	20	102
2019	Information technology	22	32	20	8	7	11	0	60	17	237
2019	Internal audit	17	48	22	4	0	8	0	71	5	22
2019	Evaluation	32	35	14	7	0	12	0	76	8	41
2019	Data sciences	19	27	19	14	9	11	2	53	26	184
2019	Policy	27	35	14	13	6	4	0	65	20	565
2019	Project management	20	34	20	16	8	3	0	55	25	210
2019	Other services to the public	21	30	20	17	9	4	0	53	27	79
2019	None of the above	17	30	21	16	10	6	1	50	27	226
2018	Client contact centre	14	30	28	16	7	5	0	46	24	50
2018	Federal regulators	10	33	20	23	10	3	0	45	34	350
2018	Compliance, inspection and enforcement	12	27	14	21	21	4	0	41	44	208
2018	Communications or public affairs	16	28	24	14	11	7	0	47	27	127
2018	Access to information and privacy	19	50	21	0	5	5	0	72	6	18
2018	Security	21	27	17	17	18	0	0	47	35	16
2018	Science and technology	10	25	24	22	12	7	0	37	37	1390
2018	Library services	13	31	18	27	5	6	0	47	34	16
2018	Administration and operations	21	34	22	11	7	4	0	58	19	397
2018	Human resources	24	37	20	9	3	7	0	65	13	214
2018	Financial management	20	34	22	14	7	3	0	56	22	144
2018	Procurement	37	13	15	30	5	0	0	50	35	23
2018	Real property	13	28	14	9	28	7	0	44	41	32
2018	Materiel management	11	26	11	33	9	9	0	41	47	14
2018	Information management	17	31	28	10	7	8	0	51	18	91
2018	Information technology	15	28	19	17	9	12	0	49	29	171
2018	Internal audit	24	32	18	19	0	6	0	60	21	15
2018	Evaluation	30	24	19	14	11	2	0	55	25	37
2018	Data sciences	17	30	20	22	8	5	0	48	31	134
2018	Policy	22	33	17	15	8	4	0	57	24	478
2018	Project management	9	30	27	21	11	2	0	40	32	143
2018	Other services to the public	10	31	15	27	15	1	0	42	42	70
2018	None of the above	10	25	23	18	14	8	1	39	36	190
2017	Client contact centre	16	38	22	14	2	8	0	59	17	55
2017	Federal regulators	10	34	20	21	11	4	0	46	34	332
2017	Compliance, inspection and enforcement	9	22	21	23	19	6	1	33	44	224
2017	Communications or public affairs	14	25	14	18	20	9	0	43	42	103
2017	Access to information and privacy	28	23	16	11	6	16	0	60	20	18
2017	Security	0	22	36	16	16	11	0	24	36	19
2017	Science and technology	11	27	21	19	13	7	0	42	35	1582
2017	Library services	18	33	24	16	0	8	0	56	18	12
2017	Administration and operations	21	33	21	11	10	5	0	56	22	392
2017	Human resources	28	36	19	7	6	4	0	66	14	189
2017	Financial management	16	33	21	20	7	4	0	50	28	125
2017	Procurement	0	49	10	30	10	0	0	49	41	10
2017	Real property	14	24	21	21	13	7	0	41	36	41
2017	Materiel management	16	24	49	0	11	0	0	40	11	14
2017	Information management	21	25	23	16	6	10	0	51	23	97
2017	Information technology	19	24	22	12	11	12	1	49	26	206
2017	Internal audit	23	35	15	7	7	13	0	67	16	14
2017	Evaluation	18	34	29	6	3	10	0	58	10	34
2017	Data sciences	8	26	22	19	10	13	1	40	34	137
2017	Policy	18	37	20	14	7	3	1	57	23	395
2017	Project management	13	32	23	20	10	3	0	46	31	143
2017	Other services to the public	13	32	15	20	19	2	0	45	39	85
2017	None of the above	11	26	25	19	10	8	1	40	32	268
2014	Client contact centre	18	23	31	18	0	9	2	46	20	68
2014	Federal regulators	10	24	24	23	12	7	0	37	37	457
2014	Compliance, inspection and enforcement	9	19	22	24	20	6	0	30	47	247
2014	Communications or public affairs	10	26	32	14	12	6	0	38	28	117
2014	Access to information and privacy	11	34	24	16	5	11	0	50	23	18
2014	Security	5	28	24	19	19	6	0	35	40	21
2014	Science and technology	10	24	22	21	16	6	0	36	40	1646
2014	Library services	15	34	15	17	0	19	0	61	21	12
2014	Legal services	21	36	14	15	8	6	0	61	24	14
2014	Administration and operations	16	38	21	12	8	5	0	57	21	513
2014	Human resources	18	38	16	17	8	4	0	58	25	179
2014	Financial management	14	30	34	12	5	4	1	46	18	173
2014	Procurement	6	25	6	26	37	0	0	31	63	16
2014	Real property	11	24	33	13	13	6	0	37	27	33
2014	Materiel management	11	28	21	16	11	13	0	45	31	20
2014	Information management	12	30	26	16	5	10	0	47	24	110
2014	Information technology	11	24	26	16	13	8	0	39	32	225
2014	Internal audit	11	53	17	7	12	0	0	64	19	17
2014	Evaluation	8	45	14	11	3	18	0	65	17	36
2014	Other services to the public	11	24	23	20	16	6	0	37	38	164
2014	None of the above	11	31	22	18	11	6	1	46	31	488

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	34	19	12	7	2	0	62	19	54
2020	Federal regulators	19	40	15	17	7	2	0	61	24	326
2020	Compliance, inspection and enforcement	16	32	17	15	16	4	0	49	33	227
2020	Communications or public affairs	21	43	19	11	4	2	0	65	15	96
2020	Security	19	24	26	25	7	0	0	42	32	28
2020	Science and technology	16	34	19	19	9	2	0	51	29	1331
2020	Administration and operations	34	40	13	7	3	1	0	76	11	458
2020	Human resources	40	39	13	5	2	1	0	80	7	213
2020	Financial management	26	39	19	11	2	2	1	67	14	139
2020	Procurement	35	25	21	19	0	0	0	60	19	28
2020	Real property	25	34	13	19	10	0	0	59	28	54
2020	Materiel management	43	32	11	10	5	0	0	75	14	22
2020	Information management	38	37	11	10	3	2	0	76	13	85
2020	Information technology	20	41	13	14	5	6	1	66	21	197
2020	Internal audit	25	44	13	9	0	9	0	77	9	15
2020	Evaluation	43	38	13	4	2	0	0	81	6	47
2020	Data sciences	21	40	13	16	4	6	0	64	21	139
2020	Policy	24	40	18	13	4	1	0	64	18	555
2020	Project management	19	38	21	13	8	2	0	58	21	208
2020	Other services to the public	24	36	12	20	4	3	0	63	25	76
2020	None of the above	22	35	16	15	10	3	0	58	25	217
2019	Client contact centre	30	33	15	18	1	2	0	64	20	62
2019	Federal regulators	10	38	22	18	8	3	0	50	28	365
2019	Compliance, inspection and enforcement	15	31	17	19	15	3	0	47	35	255
2019	Communications or public affairs	25	31	20	12	11	1	0	57	23	130
2019	Access to information and privacy	19	39	5	5	25	0	7	63	32	19
2019	Security	8	23	15	28	22	4	0	33	52	23
2019	Science and technology	14	28	21	21	13	4	0	43	35	1375
2019	Administration and operations	27	38	15	10	6	3	1	67	17	478
2019	Human resources	30	43	13	9	2	3	0	75	11	251
2019	Financial management	20	36	21	12	8	3	0	58	21	164
2019	Procurement	11	36	27	9	17	0	0	47	26	24
2019	Real property	8	29	28	19	13	3	0	38	33	34
2019	Materiel management	41	16	24	12	6	0	0	58	18	19
2019	Information management	17	36	20	15	7	5	0	56	24	102
2019	Information technology	23	34	16	12	7	8	0	62	21	236
2019	Internal audit	17	24	40	14	0	4	0	44	15	22
2019	Evaluation	34	38	14	5	4	5	0	75	10	41
2019	Data sciences	19	31	19	13	11	5	1	54	26	185
2019	Policy	23	32	17	16	9	3	0	58	25	565
2019	Project management	19	33	17	18	11	1	0	53	30	210
2019	Other services to the public	14	27	23	25	5	6	0	44	32	79
2019	None of the above	16	32	16	22	9	4	2	51	33	224
2018	Client contact centre	16	31	21	20	12	0	0	47	31	50
2018	Federal regulators	6	37	20	25	11	2	0	43	37	352
2018	Compliance, inspection and enforcement	10	35	19	20	14	2	0	46	35	208
2018	Communications or public affairs	15	31	23	15	13	3	0	47	29	127
2018	Access to information and privacy	19	43	22	11	5	0	0	62	16	18
2018	Security	13	32	17	14	24	0	0	45	37	16
2018	Science and technology	10	27	20	25	14	4	0	38	41	1388
2018	Library services	19	32	31	7	5	6	0	54	13	16
2018	Administration and operations	20	38	19	16	7	1	0	58	23	397
2018	Human resources	25	41	14	14	4	3	0	68	18	215
2018	Financial management	21	36	20	16	5	2	0	58	21	147
2018	Procurement	36	19	15	17	13	0	0	55	30	23
2018	Real property	20	12	11	22	31	4	0	33	55	32
2018	Materiel management	11	9	20	45	14	0	0	20	60	14
2018	Information management	17	30	21	22	7	3	0	48	30	91
2018	Information technology	13	36	18	14	11	7	0	53	27	171
2018	Internal audit	21	17	26	30	0	6	0	41	31	16
2018	Evaluation	32	27	19	8	11	3	0	61	20	37
2018	Data sciences	12	31	18	22	13	3	0	45	36	136
2018	Policy	18	34	16	18	11	3	0	54	29	479
2018	Project management	10	29	23	28	10	1	0	39	38	143
2018	Other services to the public	9	27	23	26	14	1	0	36	40	70
2018	None of the above	8	30	22	21	13	4	1	40	36	190
2017	Client contact centre	17	46	19	4	9	5	0	66	13	53
2017	Federal regulators	10	38	18	20	11	2	0	50	32	329
2017	Compliance, inspection and enforcement	14	24	24	20	13	4	1	40	35	226
2017	Communications or public affairs	14	19	19	17	24	7	0	35	44	103
2017	Access to information and privacy	40	27	16	0	17	0	0	67	17	18
2017	Security	5	25	27	21	16	5	0	32	39	19
2017	Science and technology	12	30	18	21	13	5	0	45	36	1581
2017	Library services	26	16	33	24	0	0	0	42	24	12
2017	Administration and operations	21	35	18	13	11	2	0	57	24	392
2017	Human resources	29	42	12	10	6	1	0	72	16	187
2017	Financial management	15	34	23	19	6	3	0	51	26	126
2017	Procurement	0	59	10	20	10	0	0	59	30	10
2017	Real property	11	28	28	20	11	2	0	39	32	41
2017	Materiel management	16	41	6	13	24	0	0	57	36	14
2017	Information management	18	34	20	13	8	7	0	56	23	97
2017	Information technology	21	33	15	13	10	7	2	59	25	207
2017	Internal audit	15	51	14	7	7	7	0	70	15	14
2017	Evaluation	18	40	19	17	0	7	0	61	18	35
2017	Data sciences	9	30	25	16	8	12	0	45	27	137
2017	Policy	16	33	14	19	13	4	1	52	34	396
2017	Project management	12	33	24	17	11	3	1	46	28	143
2017	Other services to the public	16	25	16	26	14	3	0	43	41	87
2017	None of the above	11	30	20	23	11	5	0	43	35	267
2014	Client contact centre	16	38	31	12	2	1	0	55	14	68
2014	Federal regulators	10	36	19	21	11	3	0	47	33	457
2014	Compliance, inspection and enforcement	12	28	15	24	17	4	0	42	43	246
2014	Communications or public affairs	9	28	22	27	9	5	0	39	38	117
2014	Access to information and privacy	17	36	37	5	5	0	0	53	11	17
2014	Security	0	47	29	0	24	0	0	47	24	21
2014	Science and technology	10	29	20	22	14	4	0	41	37	1647
2014	Library services	26	23	32	0	8	11	0	55	9	12
2014	Legal services	21	57	8	6	8	0	0	78	14	14
2014	Administration and operations	17	38	17	14	11	3	0	57	26	511
2014	Human resources	16	38	14	19	12	2	0	55	31	178
2014	Financial management	13	40	23	17	5	2	0	54	23	174
2014	Procurement	6	19	32	19	24	0	0	25	43	16
2014	Real property	14	31	26	16	10	3	0	47	27	33
2014	Materiel management	11	29	27	23	5	4	0	42	30	20
2014	Information management	12	42	25	11	4	6	0	57	17	110
2014	Information technology	18	34	18	15	9	7	0	56	25	225
2014	Internal audit	40	41	0	19	0	0	0	81	19	17
2014	Evaluation	10	43	19	8	6	13	0	61	16	36
2014	Other services to the public	12	31	20	21	14	1	0	44	36	164
2014	None of the above	12	33	20	19	13	3	1	46	33	488

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	45	6	6	7	0	0	82	12	54
2020	Federal regulators	37	37	13	10	3	0	0	74	13	324
2020	Compliance, inspection and enforcement	31	37	16	10	5	1	0	69	16	228
2020	Communications or public affairs	48	31	14	5	2	0	0	78	8	95
2020	Security	37	32	28	3	0	0	0	68	3	28
2020	Science and technology	28	41	16	10	4	1	0	70	14	1331
2020	Administration and operations	45	34	10	7	4	0	0	80	10	456
2020	Human resources	49	34	9	6	2	0	0	83	8	215
2020	Financial management	49	35	7	7	1	0	0	84	9	137
2020	Procurement	49	21	11	8	11	0	0	70	19	28
2020	Real property	57	24	9	9	1	0	0	81	10	54
2020	Materiel management	50	21	10	5	10	5	0	74	16	22
2020	Information management	52	33	1	8	6	0	0	85	14	85
2020	Information technology	37	43	11	4	4	0	0	80	9	197
2020	Internal audit	57	37	0	6	0	0	0	94	6	15
2020	Evaluation	46	24	16	6	6	2	0	71	13	47
2020	Data sciences	35	34	15	9	5	0	1	70	15	139
2020	Policy	44	39	7	7	3	0	0	83	10	556
2020	Project management	44	37	10	5	3	1	0	82	8	208
2020	Other services to the public	42	37	5	8	7	0	0	79	15	76
2020	None of the above	37	40	11	6	6	0	0	77	12	217
2019	Client contact centre	35	36	17	11	1	0	0	71	13	62
2019	Federal regulators	34	38	11	13	4	0	0	72	17	366
2019	Compliance, inspection and enforcement	30	41	11	12	6	0	1	72	18	256
2019	Communications or public affairs	42	38	10	7	3	0	0	80	10	128
2019	Access to information and privacy	55	36	5	5	0	0	0	90	5	19
2019	Security	21	24	23	20	12	0	0	45	32	23
2019	Science and technology	27	40	16	11	6	0	0	67	17	1370
2019	Administration and operations	41	36	13	5	4	0	0	78	9	477
2019	Human resources	46	33	9	8	4	0	0	79	12	250
2019	Financial management	33	45	11	7	4	1	0	78	11	163
2019	Procurement	37	33	17	4	9	0	0	70	13	24
2019	Real property	38	30	18	13	0	0	0	69	13	34
2019	Materiel management	35	44	15	6	0	0	0	79	6	19
2019	Information management	36	41	13	5	4	1	0	78	9	103
2019	Information technology	36	38	15	7	4	0	0	74	11	237
2019	Internal audit	29	45	11	11	4	0	0	75	15	22
2019	Evaluation	39	30	12	12	5	2	0	71	17	41
2019	Data sciences	34	36	13	12	4	0	1	70	17	185
2019	Policy	46	33	9	7	3	1	0	80	11	565
2019	Project management	38	39	12	7	3	0	0	78	10	210
2019	Other services to the public	34	40	15	8	4	0	0	74	11	79
2019	None of the above	32	35	13	13	6	0	0	68	19	226
2018	Client contact centre	22	48	14	7	8	0	0	71	16	50
2018	Federal regulators	26	40	17	12	5	0	0	66	17	353
2018	Compliance, inspection and enforcement	25	33	18	15	8	0	1	59	23	207
2018	Communications or public affairs	32	37	16	9	5	0	1	70	14	125
2018	Access to information and privacy	36	33	11	10	10	0	0	69	20	18
2018	Security	13	58	6	12	12	0	0	71	23	16
2018	Science and technology	21	41	18	13	8	0	0	61	21	1389
2018	Library services	34	31	35	0	0	0	0	65	0	15
2018	Administration and operations	32	40	15	7	6	0	0	72	12	395
2018	Human resources	44	35	9	9	2	0	1	80	11	210
2018	Financial management	33	36	16	5	9	1	0	70	14	146
2018	Procurement	28	37	18	5	12	0	0	65	17	23
2018	Real property	41	24	15	14	6	0	0	65	19	32
2018	Materiel management	29	41	5	14	9	0	0	71	24	14
2018	Information management	41	31	18	8	2	0	0	72	10	91
2018	Information technology	27	38	16	12	6	1	0	65	19	174
2018	Internal audit	32	43	20	0	6	0	0	75	6	16
2018	Evaluation	11	48	24	14	3	0	0	59	16	37
2018	Data sciences	25	34	17	10	12	0	1	61	22	136
2018	Policy	41	35	11	8	4	1	0	77	12	479
2018	Project management	30	46	13	5	6	1	0	76	10	144
2018	Other services to the public	25	22	30	19	4	0	0	48	22	69
2018	None of the above	23	33	19	15	8	0	1	57	24	188
2017	Client contact centre	39	36	17	5	4	0	0	75	9	55
2017	Federal regulators	27	43	13	11	7	0	0	69	18	332
2017	Compliance, inspection and enforcement	22	30	21	18	9	0	0	52	27	226
2017	Communications or public affairs	28	29	16	16	10	0	0	58	26	102
2017	Access to information and privacy	44	40	11	5	0	0	0	84	5	18
2017	Security	17	36	11	21	16	0	0	53	37	19
2017	Science and technology	23	41	15	13	7	0	0	64	21	1584
2017	Library services	49	8	27	0	16	0	0	57	16	12
2017	Administration and operations	33	36	15	9	7	0	0	69	16	389
2017	Human resources	43	33	12	7	4	0	0	76	12	189
2017	Financial management	34	33	12	13	7	0	1	67	20	126
2017	Procurement	39	41	0	20	0	0	0	80	20	10
2017	Real property	16	44	25	11	5	0	0	59	16	41
2017	Materiel management	22	46	13	19	0	0	0	68	19	14
2017	Information management	42	36	8	7	6	1	0	78	14	97
2017	Information technology	30	33	16	14	6	0	0	63	21	207
2017	Internal audit	28	36	21	0	14	0	0	65	14	14
2017	Evaluation	18	56	8	9	8	0	0	75	17	35
2017	Data sciences	24	41	12	15	6	1	1	66	22	137
2017	Policy	36	37	11	11	4	0	0	73	15	394
2017	Project management	30	39	12	11	8	0	0	69	19	143
2017	Other services to the public	25	44	18	6	7	0	0	69	13	86
2017	None of the above	24	39	16	9	12	0	0	63	21	268
2014	Client contact centre	19	43	26	9	4	0	0	62	13	68
2014	Federal regulators	24	41	14	13	7	0	0	66	20	457
2014	Compliance, inspection and enforcement	18	38	17	15	11	1	0	57	26	247
2014	Communications or public affairs	23	40	11	17	9	0	0	63	26	117
2014	Access to information and privacy	36	29	18	6	11	0	0	65	17	18
2014	Security	9	39	34	14	5	0	0	48	18	21
2014	Science and technology	21	39	18	14	8	0	0	60	22	1647
2014	Library services	26	51	15	8	0	0	0	77	8	12
2014	Legal services	6	79	8	6	0	0	0	85	6	14
2014	Administration and operations	27	39	15	12	7	0	0	67	18	513
2014	Human resources	29	37	16	12	6	0	0	66	18	180
2014	Financial management	29	41	16	11	3	0	0	70	14	174
2014	Procurement	6	25	13	19	37	0	0	31	56	16
2014	Real property	23	20	24	16	17	0	0	43	33	33
2014	Materiel management	23	38	13	17	3	5	0	65	21	20
2014	Information management	30	42	13	12	2	0	1	72	14	110
2014	Information technology	23	36	15	16	10	0	0	59	26	225
2014	Internal audit	17	40	18	12	13	0	0	58	24	17
2014	Evaluation	19	51	14	11	3	2	0	72	14	36
2014	Other services to the public	18	45	12	20	6	0	0	62	26	164
2014	None of the above	25	33	15	18	9	0	0	58	27	489

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	40	13	6	2	0	0	79	7	54
2020	Federal regulators	46	35	9	9	2	0	0	81	10	323
2020	Compliance, inspection and enforcement	28	42	13	10	7	0	0	69	17	227
2020	Communications or public affairs	31	49	10	8	2	0	0	80	11	95
2020	Access to information and privacy	21	65	0	14	0	0	0	86	14	14
2020	Security	29	36	19	17	0	0	0	65	17	27
2020	Science and technology	34	45	11	8	3	0	0	79	10	1329
2020	Legal services	36	36	28	0	0	0	0	72	0	14
2020	Administration and operations	44	43	7	5	2	0	0	86	7	455
2020	Human resources	53	37	6	4	0	0	0	89	5	213
2020	Financial management	49	40	6	4	1	0	0	89	5	137
2020	Procurement	38	37	18	4	4	0	0	75	7	28
2020	Real property	40	45	9	2	2	2	0	87	4	54
2020	Materiel management	40	36	14	0	10	0	0	76	10	22
2020	Information management	45	38	6	8	3	0	0	83	11	85
2020	Information technology	39	43	7	9	2	0	0	82	11	197
2020	Internal audit	38	41	21	0	0	0	0	79	0	15
2020	Evaluation	43	51	2	2	2	0	0	94	4	46
2020	Data sciences	37	39	13	10	1	0	0	76	11	139
2020	Policy	39	42	7	10	2	0	0	81	13	554
2020	Project management	35	46	11	7	1	0	0	81	8	208
2020	Other services to the public	39	46	9	3	3	0	0	85	6	76
2020	None of the above	38	43	9	7	4	0	0	80	10	214
2019	Client contact centre	31	47	14	4	4	0	0	78	8	62
2019	Federal regulators	36	41	13	7	3	0	0	77	10	366
2019	Compliance, inspection and enforcement	27	46	9	13	4	0	0	73	18	256
2019	Communications or public affairs	32	42	10	10	5	0	1	75	16	126
2019	Access to information and privacy	30	40	12	18	0	0	0	70	18	19
2019	Security	21	28	8	34	8	0	0	49	42	23
2019	Science and technology	34	44	10	9	3	0	0	78	12	1361
2019	Administration and operations	39	40	10	8	2	0	0	80	10	476
2019	Human resources	46	39	9	6	1	0	0	84	7	250
2019	Financial management	36	42	10	8	3	0	0	78	11	162
2019	Procurement	28	47	16	0	4	0	4	78	5	24
2019	Real property	18	54	10	12	6	0	0	71	19	34
2019	Materiel management	48	41	6	0	6	0	0	88	6	19
2019	Information management	27	47	14	10	2	1	0	74	12	102
2019	Information technology	32	50	10	5	4	0	0	81	9	233
2019	Internal audit	32	50	4	14	0	0	0	82	14	22
2019	Evaluation	34	52	10	2	2	0	0	86	4	41
2019	Data sciences	32	45	13	8	3	0	0	77	10	184
2019	Policy	32	46	10	8	5	0	0	77	13	564
2019	Project management	32	43	11	10	4	0	0	76	13	208
2019	Other services to the public	27	50	11	12	0	0	0	78	12	79
2019	None of the above	29	41	17	11	2	0	0	70	13	224
2018	Client contact centre	20	51	17	7	5	0	0	71	13	50
2018	Federal regulators	28	47	11	10	4	0	0	75	14	352
2018	Compliance, inspection and enforcement	20	44	15	14	8	0	0	63	22	206
2018	Communications or public affairs	19	43	18	16	3	0	0	62	20	125
2018	Access to information and privacy	28	43	19	10	0	0	0	71	10	18
2018	Security	13	35	21	25	6	0	0	48	32	15
2018	Science and technology	28	47	12	10	3	0	0	75	13	1393
2018	Library services	50	50	0	0	0	0	0	100	0	16
2018	Administration and operations	31	44	13	8	4	0	0	75	12	396
2018	Human resources	40	44	9	6	1	0	0	84	7	211
2018	Financial management	34	43	12	8	4	0	0	76	12	146
2018	Procurement	26	41	20	13	0	0	0	67	13	23
2018	Real property	22	41	19	11	7	0	0	63	18	32
2018	Materiel management	11	39	15	26	9	0	0	50	36	14
2018	Information management	31	45	11	12	1	0	0	76	13	91
2018	Information technology	24	45	13	15	3	0	0	69	18	174
2018	Internal audit	38	33	24	0	6	0	0	71	6	16
2018	Evaluation	24	51	11	13	0	0	0	75	13	37
2018	Data sciences	29	40	16	13	2	0	0	69	15	135
2018	Policy	30	42	13	10	4	0	0	72	15	479
2018	Project management	29	45	12	10	4	0	0	74	14	144
2018	Other services to the public	25	38	20	11	5	0	0	64	16	70
2018	None of the above	24	44	16	11	6	0	0	67	16	188
2017	Client contact centre	43	39	13	6	0	0	0	81	6	55
2017	Federal regulators	32	48	9	8	4	0	0	80	11	332
2017	Compliance, inspection and enforcement	22	35	17	19	7	0	0	57	26	226
2017	Communications or public affairs	17	39	14	19	11	0	0	56	30	102
2017	Access to information and privacy	44	40	11	5	0	0	0	84	5	18
2017	Security	11	36	11	21	21	0	0	47	42	19
2017	Science and technology	33	44	10	9	3	0	0	77	13	1582
2017	Library services	40	40	19	0	0	0	0	81	0	12
2017	Administration and operations	32	42	13	9	3	0	0	74	13	391
2017	Human resources	42	36	12	7	2	0	0	78	10	189
2017	Financial management	38	40	9	8	4	0	1	79	12	126
2017	Procurement	29	51	10	0	10	0	0	80	10	10
2017	Real property	25	38	11	23	2	0	0	64	25	41
2017	Materiel management	46	13	22	6	13	0	0	59	19	14
2017	Information management	37	42	9	8	3	0	0	79	12	97
2017	Information technology	25	47	14	10	3	0	0	73	14	207
2017	Internal audit	42	44	6	0	7	0	0	86	7	14
2017	Evaluation	28	51	3	9	9	0	0	79	18	35
2017	Data sciences	28	44	17	9	2	0	0	72	11	137
2017	Policy	32	42	10	12	4	0	1	74	16	395
2017	Project management	29	41	16	10	4	0	0	70	14	143
2017	Other services to the public	35	44	4	13	5	0	0	78	17	87
2017	None of the above	24	46	15	7	8	0	0	70	15	267

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	32	14	4	6	0	0	75	11	54
2020	Federal regulators	51	28	11	7	3	0	0	79	10	326
2020	Compliance, inspection and enforcement	42	32	13	7	5	0	0	75	12	226
2020	Communications or public affairs	51	31	5	8	5	0	0	82	13	96
2020	Security	41	41	15	0	0	0	3	85	0	28
2020	Science and technology	44	34	12	7	2	1	0	79	9	1329
2020	Administration and operations	55	32	7	3	2	0	0	87	5	457
2020	Human resources	57	27	10	3	2	0	1	85	5	214
2020	Financial management	56	32	5	4	3	0	0	88	7	139
2020	Procurement	60	21	4	15	0	0	0	81	15	28
2020	Real property	65	25	4	0	4	0	2	92	4	53
2020	Materiel management	62	23	5	5	5	0	0	85	10	22
2020	Information management	59	30	3	7	1	0	0	89	8	85
2020	Information technology	47	40	7	3	3	1	0	88	6	195
2020	Internal audit	53	41	6	0	0	0	0	94	0	15
2020	Evaluation	52	34	10	0	4	0	0	86	4	47
2020	Data sciences	44	31	8	10	6	0	0	76	16	138
2020	Policy	52	29	9	8	2	0	0	81	10	550
2020	Project management	46	37	9	5	2	0	1	84	7	208
2020	Other services to the public	48	34	7	6	3	2	0	84	9	75
2020	None of the above	50	29	11	7	4	0	0	79	11	215
2019	Client contact centre	40	35	20	5	0	0	0	75	5	62
2019	Federal regulators	44	31	13	7	3	0	1	76	11	366
2019	Compliance, inspection and enforcement	39	38	10	9	3	0	0	78	12	257
2019	Communications or public affairs	51	35	5	7	2	0	0	86	9	130
2019	Access to information and privacy	40	38	13	0	10	0	0	77	10	19
2019	Security	29	23	32	4	12	0	0	51	17	23
2019	Science and technology	40	36	11	9	4	0	1	76	13	1373
2019	Administration and operations	53	28	11	5	2	0	1	82	7	478
2019	Human resources	53	28	9	6	3	0	0	81	9	249
2019	Financial management	41	38	11	4	4	1	0	80	9	163
2019	Procurement	35	25	17	14	9	0	0	60	22	24
2019	Real property	57	33	7	0	0	4	0	93	0	34
2019	Materiel management	50	27	18	6	0	0	0	77	6	19
2019	Information management	49	30	12	8	0	1	0	80	8	103
2019	Information technology	51	29	12	3	2	1	1	82	5	237
2019	Internal audit	50	29	6	4	11	0	0	79	15	22
2019	Evaluation	47	32	11	5	0	5	0	83	5	40
2019	Data sciences	44	35	6	10	4	1	0	79	15	186
2019	Policy	46	32	9	7	5	0	1	79	12	566
2019	Project management	48	32	11	6	3	0	0	80	9	210
2019	Other services to the public	42	34	13	10	0	0	0	77	10	79
2019	None of the above	40	34	13	10	2	1	0	76	12	226
2018	Client contact centre	32	43	19	6	0	0	0	75	6	50
2018	Federal regulators	39	36	11	9	5	0	0	75	14	351
2018	Compliance, inspection and enforcement	36	32	16	11	5	0	1	68	16	205
2018	Communications or public affairs	38	39	11	7	3	2	1	79	10	125
2018	Access to information and privacy	41	44	11	0	4	0	0	85	4	18
2018	Security	26	58	4	0	12	0	0	84	12	16
2018	Science and technology	35	39	13	8	4	1	0	75	12	1387
2018	Library services	56	26	19	0	0	0	0	81	0	16
2018	Administration and operations	46	34	10	4	4	1	1	81	8	395
2018	Human resources	48	40	3	5	3	1	0	88	9	213
2018	Financial management	37	40	13	5	4	1	0	78	9	147
2018	Procurement	36	37	10	11	5	0	0	74	16	23
2018	Real property	50	28	7	6	9	0	0	78	15	32
2018	Materiel management	45	26	5	15	9	0	0	71	24	14
2018	Information management	42	31	17	9	2	0	0	72	11	91
2018	Information technology	39	33	12	11	4	1	0	73	15	172
2018	Internal audit	32	31	26	0	6	0	6	67	6	16
2018	Evaluation	35	41	5	11	5	0	2	78	17	37
2018	Data sciences	31	41	9	8	9	1	1	73	18	136
2018	Policy	45	34	7	8	3	1	1	81	11	475
2018	Project management	44	39	5	10	1	1	0	83	12	144
2018	Other services to the public	31	43	14	6	4	0	2	76	11	69
2018	None of the above	34	37	11	10	7	0	0	72	17	187
2017	Client contact centre	45	36	10	5	3	0	0	81	9	55
2017	Federal regulators	42	39	9	7	3	1	0	81	10	332
2017	Compliance, inspection and enforcement	29	34	15	15	5	1	0	64	20	226
2017	Communications or public affairs	31	40	10	12	6	2	0	72	18	103
2017	Access to information and privacy	40	38	11	5	0	0	6	83	6	18
2017	Security	28	26	26	9	11	0	0	54	20	19
2017	Science and technology	38	40	10	8	4	0	0	78	12	1584
2017	Library services	56	36	8	0	0	0	0	92	0	12
2017	Administration and operations	46	33	8	8	4	1	0	80	12	392
2017	Human resources	49	31	7	8	4	1	0	81	13	189
2017	Financial management	51	24	16	5	4	1	0	75	9	126
2017	Procurement	29	51	10	10	0	0	0	80	10	10
2017	Real property	48	29	14	2	5	2	0	78	8	40
2017	Materiel management	43	38	6	0	6	6	0	86	7	14
2017	Information management	51	30	10	5	3	1	0	82	8	97
2017	Information technology	41	35	13	7	3	0	1	77	10	207
2017	Internal audit	28	43	23	0	7	0	0	71	7	14
2017	Evaluation	20	56	16	6	3	0	0	75	9	34
2017	Data sciences	34	43	11	10	2	0	0	77	12	137
2017	Policy	45	33	8	8	4	1	1	80	12	397
2017	Project management	46	32	10	8	4	0	0	78	12	143
2017	Other services to the public	43	38	7	7	6	0	0	81	12	87
2017	None of the above	31	41	9	11	6	0	2	73	17	266
2014	Client contact centre	27	43	13	11	6	0	1	71	17	68
2014	Federal regulators	41	39	8	7	5	1	0	81	11	457
2014	Compliance, inspection and enforcement	32	36	8	11	11	1	0	69	23	247
2014	Communications or public affairs	40	30	15	8	4	1	2	72	12	117
2014	Access to information and privacy	37	40	12	11	0	0	0	77	11	18
2014	Security	51	29	6	9	0	0	5	84	10	21
2014	Science and technology	34	40	11	9	4	0	0	75	14	1647
2014	Library services	43	57	0	0	0	0	0	100	0	12
2014	Legal services	31	41	14	8	6	0	0	72	14	14
2014	Administration and operations	43	33	11	7	4	1	1	78	11	513
2014	Human resources	40	38	12	5	4	0	1	78	9	180
2014	Financial management	43	33	16	9	0	0	0	76	9	174
2014	Procurement	19	38	6	19	18	0	0	57	37	16
2014	Real property	32	46	13	3	7	0	0	77	9	33
2014	Materiel management	20	41	27	12	0	0	0	61	12	20
2014	Information management	43	39	5	7	5	0	0	82	13	110
2014	Information technology	45	32	12	7	3	0	0	78	10	225
2014	Internal audit	35	35	6	24	0	0	0	71	24	17
2014	Evaluation	42	45	3	3	3	5	0	91	6	36
2014	Other services to the public	34	38	16	4	7	0	1	73	11	164
2014	None of the above	37	34	11	10	6	1	0	72	16	489

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	32	16	3	0	0	2	81	3	54
2020	Federal regulators	35	47	8	7	2	0	1	84	8	326
2020	Compliance, inspection and enforcement	33	42	10	11	4	0	0	75	15	224
2020	Communications or public affairs	37	41	13	3	3	1	1	80	7	96
2020	Security	44	41	10	5	0	0	0	85	5	28
2020	Science and technology	33	45	12	7	2	0	1	79	9	1323
2020	Administration and operations	43	41	8	5	2	0	1	85	7	456
2020	Human resources	49	37	8	4	1	0	1	87	5	215
2020	Financial management	44	43	7	4	2	1	1	88	6	138
2020	Procurement	34	35	15	12	4	0	0	69	16	26
2020	Real property	45	31	16	7	2	0	0	75	9	53
2020	Materiel management	46	29	10	6	10	0	0	75	16	22
2020	Information management	46	37	9	4	3	0	0	84	7	85
2020	Information technology	40	39	9	8	3	1	1	80	11	196
2020	Internal audit	44	41	6	0	9	0	0	85	9	15
2020	Evaluation	47	41	8	4	0	0	0	88	4	47
2020	Data sciences	37	35	11	12	2	0	3	74	14	138
2020	Policy	35	43	11	9	2	0	1	78	11	552
2020	Project management	33	44	15	6	2	0	0	77	8	208
2020	Other services to the public	40	41	10	8	2	0	0	81	9	76
2020	None of the above	39	37	11	8	5	0	0	75	13	215
2019	Client contact centre	30	38	23	10	0	0	0	67	10	62
2019	Federal regulators	33	44	11	10	2	0	1	78	12	364
2019	Compliance, inspection and enforcement	32	42	12	12	2	0	0	74	13	257
2019	Communications or public affairs	44	41	8	5	3	0	0	85	8	130
2019	Access to information and privacy	35	48	12	0	5	0	0	83	5	19
2019	Security	29	30	15	18	8	0	0	59	27	23
2019	Science and technology	33	42	11	10	3	0	1	76	13	1368
2019	Administration and operations	36	41	13	9	1	0	0	77	11	478
2019	Human resources	38	40	8	11	3	0	0	78	14	250
2019	Financial management	35	44	8	10	2	0	0	79	13	163
2019	Procurement	33	45	4	13	4	0	0	78	17	24
2019	Real property	36	31	18	9	4	0	3	69	12	33
2019	Materiel management	54	33	9	5	0	0	0	86	5	19
2019	Information management	30	45	14	9	2	0	0	75	11	103
2019	Information technology	35	39	13	9	4	0	0	75	13	237
2019	Internal audit	52	38	6	4	0	0	0	89	4	22
2019	Evaluation	36	50	3	7	4	0	0	86	12	41
2019	Data sciences	30	44	12	12	1	0	0	74	14	185
2019	Policy	30	46	13	9	2	0	1	76	12	561
2019	Project management	31	45	11	9	4	0	0	76	12	209
2019	Other services to the public	30	47	12	10	2	0	0	77	11	77
2019	None of the above	32	38	17	9	3	1	1	70	12	226
2018	Client contact centre	30	37	19	10	5	0	0	67	14	50
2018	Federal regulators	24	56	7	10	2	0	1	80	12	353
2018	Compliance, inspection and enforcement	38	45	6	9	3	0	0	82	11	206
2018	Communications or public affairs	26	43	15	13	1	1	1	70	14	126
2018	Access to information and privacy	25	49	11	15	0	0	0	74	15	18
2018	Security	12	47	14	23	4	0	0	59	27	16
2018	Science and technology	25	50	10	11	3	0	1	75	15	1394
2018	Library services	30	50	13	7	0	0	0	80	7	16
2018	Administration and operations	31	43	10	11	4	0	0	74	16	397
2018	Human resources	41	43	4	10	2	0	1	84	12	212
2018	Financial management	35	44	7	9	5	0	0	79	13	146
2018	Procurement	21	49	8	17	5	0	0	70	22	23
2018	Real property	22	47	8	12	11	0	0	69	22	32
2018	Materiel management	35	27	9	24	5	0	0	61	29	14
2018	Information management	41	39	11	7	2	0	0	80	9	91
2018	Information technology	30	38	16	11	3	0	2	70	14	174
2018	Internal audit	27	45	16	6	0	0	6	77	6	16
2018	Evaluation	27	49	8	14	3	0	0	76	16	37
2018	Data sciences	21	52	12	9	6	1	0	73	14	136
2018	Policy	25	48	10	12	3	1	1	74	16	480
2018	Project management	23	57	9	9	0	1	2	81	9	144
2018	Other services to the public	26	49	5	10	8	0	2	76	19	70
2018	None of the above	24	48	12	11	4	0	0	72	15	189
2017	Client contact centre	39	41	10	8	2	0	0	80	10	55
2017	Federal regulators	29	46	11	10	4	0	0	75	14	332
2017	Compliance, inspection and enforcement	26	46	11	11	5	0	0	72	17	226
2017	Communications or public affairs	20	44	17	10	8	2	0	64	18	103
2017	Access to information and privacy	28	61	11	0	0	0	0	89	0	18
2017	Security	11	32	11	32	15	0	0	42	47	19
2017	Science and technology	29	44	11	12	4	0	0	73	16	1584
2017	Library services	8	58	10	16	8	0	0	66	24	12
2017	Administration and operations	38	37	12	10	4	0	0	75	14	391
2017	Human resources	44	39	7	7	2	0	0	83	10	188
2017	Financial management	37	45	4	9	5	0	0	82	14	126
2017	Procurement	19	41	20	20	0	0	0	59	20	10
2017	Real property	33	31	19	14	2	0	0	64	17	41
2017	Materiel management	57	32	0	0	11	0	0	89	11	14
2017	Information management	38	37	10	10	4	0	0	75	14	97
2017	Information technology	27	33	15	18	6	1	0	61	24	206
2017	Internal audit	43	49	7	0	0	0	0	93	0	14
2017	Evaluation	24	49	9	15	3	0	0	73	18	35
2017	Data sciences	26	37	19	10	7	0	1	63	18	137
2017	Policy	28	47	10	11	4	0	1	75	15	397
2017	Project management	25	40	13	18	4	0	0	64	22	143
2017	Other services to the public	33	37	12	11	7	0	0	70	19	87
2017	None of the above	23	41	16	12	7	0	1	65	19	268
2014	Client contact centre	35	39	16	9	1	0	0	74	10	68
2014	Federal regulators	27	45	9	14	5	0	0	72	18	457
2014	Compliance, inspection and enforcement	29	41	10	14	6	0	0	70	20	246
2014	Communications or public affairs	17	50	12	14	5	0	1	68	20	117
2014	Access to information and privacy	25	43	12	16	5	0	0	67	21	18
2014	Security	25	56	9	10	0	0	0	80	10	21
2014	Science and technology	26	43	13	13	4	0	0	70	17	1649
2014	Library services	17	61	15	8	0	0	0	77	8	12
2014	Legal services	50	21	22	0	8	0	0	71	8	14
2014	Administration and operations	33	40	11	12	4	0	0	73	16	513
2014	Human resources	40	32	9	14	4	0	1	72	19	180
2014	Financial management	35	44	13	7	1	0	0	79	8	173
2014	Procurement	19	32	13	25	11	0	0	51	36	16
2014	Real property	37	24	20	12	7	0	0	61	19	33
2014	Materiel management	19	35	9	21	11	0	3	57	34	20
2014	Information management	33	34	14	13	5	1	0	68	18	110
2014	Information technology	17	41	17	15	8	0	1	59	24	225
2014	Internal audit	41	34	12	13	0	0	0	75	13	17
2014	Evaluation	34	38	3	20	6	0	0	72	25	36
2014	Other services to the public	27	47	13	9	4	0	1	74	13	164
2014	None of the above	29	44	10	12	5	0	0	73	17	489

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	32	22	2	6	0	0	69	8	54
2020	Federal regulators	55	23	10	6	3	1	2	81	9	324
2020	Compliance, inspection and enforcement	49	26	15	4	3	3	1	77	8	228
2020	Communications or public affairs	63	15	12	4	3	1	1	80	8	96
2020	Access to information and privacy	65	28	7	0	0	0	0	93	0	14
2020	Security	43	27	26	3	0	0	0	70	3	28
2020	Science and technology	52	27	10	5	3	2	1	81	8	1324
2020	Library services	72	13	15	0	0	0	0	85	0	14
2020	Administration and operations	60	22	10	2	2	2	2	85	5	453
2020	Human resources	62	23	8	2	2	0	2	88	4	215
2020	Financial management	62	26	6	3	2	0	1	88	5	139
2020	Procurement	53	25	4	7	4	7	0	84	11	28
2020	Real property	73	18	3	0	5	0	0	92	5	54
2020	Materiel management	66	19	10	0	5	0	0	85	5	22
2020	Information management	66	19	9	5	0	0	0	85	5	85
2020	Information technology	48	34	10	2	4	1	2	84	6	197
2020	Internal audit	46	47	0	6	0	0	0	94	6	15
2020	Evaluation	53	27	12	2	4	0	2	81	6	47
2020	Data sciences	54	19	15	6	3	1	2	76	9	139
2020	Policy	61	20	10	4	2	2	1	83	7	555
2020	Project management	53	27	12	2	2	1	2	83	4	208
2020	Other services to the public	53	28	11	3	2	4	0	84	5	75
2020	None of the above	55	23	12	2	5	2	1	80	7	217

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	40	21	7	2	3	0	69	9	54
2020	Federal regulators	21	38	18	13	6	4	1	61	20	326
2020	Compliance, inspection and enforcement	25	30	18	16	10	1	0	56	26	226
2020	Communications or public affairs	29	42	17	7	2	3	0	74	9	96
2020	Security	24	20	34	18	0	3	0	46	19	28
2020	Science and technology	19	36	19	16	7	3	0	57	24	1324
2020	Administration and operations	35	38	16	6	4	2	0	74	9	456
2020	Human resources	37	39	16	4	3	1	0	77	6	214
2020	Financial management	31	44	14	7	3	1	0	76	10	139
2020	Procurement	28	49	8	7	8	0	0	77	15	28
2020	Real property	27	45	17	9	1	0	2	73	10	54
2020	Materiel management	61	8	6	16	5	5	0	72	22	22
2020	Information management	50	25	14	6	4	1	0	76	10	85
2020	Information technology	28	34	24	7	6	2	0	63	13	197
2020	Internal audit	31	47	13	0	9	0	0	79	9	15
2020	Evaluation	34	43	15	2	4	2	0	79	6	46
2020	Data sciences	27	37	13	12	10	1	1	64	23	138
2020	Policy	26	37	19	12	5	3	0	64	17	554
2020	Project management	26	38	20	9	3	3	1	67	12	207
2020	Other services to the public	29	41	14	6	6	4	0	73	13	75
2020	None of the above	29	31	18	10	9	3	0	62	19	216
2019	Client contact centre	29	30	20	13	6	2	0	60	19	62
2019	Federal regulators	17	39	21	13	8	1	0	57	22	366
2019	Compliance, inspection and enforcement	21	33	19	14	10	3	0	56	24	258
2019	Communications or public affairs	33	37	16	11	3	0	0	70	14	130
2019	Access to information and privacy	28	41	12	20	0	0	0	68	20	19
2019	Security	21	27	17	19	17	0	0	48	35	23
2019	Science and technology	17	35	19	16	10	2	0	53	27	1370
2019	Administration and operations	36	33	17	7	4	3	0	71	11	478
2019	Human resources	29	41	13	8	6	3	1	72	14	251
2019	Financial management	25	42	20	7	3	2	1	69	10	162
2019	Procurement	23	25	17	13	13	0	8	53	28	24
2019	Real property	20	32	29	9	6	4	0	54	15	34
2019	Materiel management	38	13	33	16	0	0	0	51	16	19
2019	Information management	31	32	16	13	8	1	0	63	21	102
2019	Information technology	28	37	17	7	7	5	0	68	15	238
2019	Internal audit	17	52	21	4	0	6	0	74	4	22
2019	Evaluation	18	38	16	17	7	5	0	59	25	41
2019	Data sciences	27	30	23	12	5	4	0	59	17	184
2019	Policy	27	35	17	10	6	5	0	65	17	563
2019	Project management	25	34	17	16	3	4	0	62	20	209
2019	Other services to the public	30	40	12	13	3	1	1	72	16	79
2019	None of the above	25	31	16	12	9	6	1	60	23	225
2018	Client contact centre	17	41	25	8	8	2	0	59	16	49
2018	Federal regulators	19	37	21	15	7	1	0	57	22	352
2018	Compliance, inspection and enforcement	17	37	15	17	12	2	0	55	30	208
2018	Communications or public affairs	24	38	21	11	5	1	0	63	16	127
2018	Access to information and privacy	17	44	23	11	5	0	0	60	17	18
2018	Security	6	34	19	25	16	0	0	40	41	16
2018	Science and technology	15	34	20	19	10	2	0	50	30	1385
2018	Library services	24	32	11	25	0	7	0	61	27	16
2018	Administration and operations	26	38	18	8	8	2	1	66	16	397
2018	Human resources	32	42	12	10	3	1	0	75	13	215
2018	Financial management	21	46	18	9	5	1	0	68	14	147
2018	Procurement	30	28	15	22	5	0	0	58	27	23
2018	Real property	25	28	15	19	9	4	0	55	29	32
2018	Materiel management	39	5	26	0	21	9	0	49	23	14
2018	Information management	29	41	15	8	5	2	0	72	13	91
2018	Information technology	24	31	17	16	6	3	2	59	23	173
2018	Internal audit	37	12	25	14	0	12	0	56	16	16
2018	Evaluation	22	40	11	11	11	5	0	65	23	37
2018	Data sciences	14	30	22	14	18	1	1	45	32	135
2018	Policy	28	36	14	12	7	3	0	66	19	474
2018	Project management	19	39	25	13	3	1	0	58	16	143
2018	Other services to the public	25	31	17	17	7	0	1	57	25	71
2018	None of the above	17	32	23	16	9	2	2	51	26	189
2017	Client contact centre	29	43	16	8	0	3	0	74	9	55
2017	Federal regulators	21	42	12	17	7	1	0	63	24	332
2017	Compliance, inspection and enforcement	19	37	19	13	8	3	1	58	22	225
2017	Communications or public affairs	21	43	10	14	10	2	1	66	24	103
2017	Access to information and privacy	22	39	17	5	6	5	5	67	13	18
2017	Security	5	11	37	31	15	0	0	16	47	19
2017	Science and technology	17	36	16	17	10	3	1	55	28	1581
2017	Library services	16	41	0	16	8	18	0	71	29	12
2017	Administration and operations	28	39	15	10	5	2	0	69	15	390
2017	Human resources	41	36	12	4	4	3	0	80	8	188
2017	Financial management	25	50	8	9	8	0	0	75	17	125
2017	Procurement	39	20	10	20	10	0	0	59	30	10
2017	Real property	25	37	11	16	11	0	0	62	27	41
2017	Materiel management	35	25	13	0	16	0	11	68	18	14
2017	Information management	28	35	14	12	6	2	2	66	19	97
2017	Information technology	24	30	16	14	11	3	1	57	26	206
2017	Internal audit	42	52	6	0	0	0	0	94	0	14
2017	Evaluation	18	48	6	20	8	0	0	66	28	35
2017	Data sciences	20	32	19	15	7	6	1	56	24	137
2017	Policy	27	38	13	14	5	3	0	67	19	396
2017	Project management	26	34	17	14	7	3	0	62	21	143
2017	Other services to the public	22	41	13	17	8	0	0	62	25	87
2017	None of the above	16	33	20	16	11	4	0	51	28	267
2014	Client contact centre	25	39	25	5	3	3	0	66	8	68
2014	Federal regulators	16	42	15	16	9	1	1	60	25	457
2014	Compliance, inspection and enforcement	21	35	15	16	11	3	0	57	28	247
2014	Communications or public affairs	22	35	12	17	8	3	3	61	26	117
2014	Access to information and privacy	17	28	34	17	5	0	0	44	22	18
2014	Security	9	48	15	24	0	5	0	60	25	21
2014	Science and technology	18	33	18	17	11	3	0	53	29	1648
2014	Library services	26	23	32	8	0	11	0	55	9	12
2014	Legal services	21	49	22	8	0	0	0	70	8	14
2014	Administration and operations	26	38	16	10	6	3	0	67	16	513
2014	Human resources	29	29	13	18	8	2	1	60	26	180
2014	Financial management	33	37	18	9	2	2	0	71	11	173
2014	Procurement	12	38	19	13	18	0	0	50	30	16
2014	Real property	18	33	15	18	10	6	0	54	30	32
2014	Materiel management	34	15	21	15	9	6	0	52	26	20
2014	Information management	23	38	18	12	7	2	1	62	19	110
2014	Information technology	15	31	25	16	10	3	0	47	27	224
2014	Internal audit	34	35	6	19	0	6	0	74	20	17
2014	Evaluation	28	39	17	6	6	5	0	70	13	36
2014	Other services to the public	17	39	15	18	10	1	0	57	28	164
2014	None of the above	20	35	13	17	11	2	1	57	30	488

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	33	24	5	11	4	0	59	16	54
2020	Federal regulators	19	30	20	13	14	2	2	52	28	325
2020	Compliance, inspection and enforcement	19	22	17	17	20	2	4	43	39	228
2020	Communications or public affairs	30	29	14	15	6	2	3	63	23	96
2020	Security	12	23	13	23	23	7	0	37	49	28
2020	Science and technology	19	31	16	17	13	2	3	52	31	1331
2020	Administration and operations	25	32	18	14	8	1	2	59	22	458
2020	Human resources	28	36	16	10	8	1	1	64	19	214
2020	Financial management	19	42	18	9	9	2	2	63	19	139
2020	Procurement	25	40	18	7	7	4	0	66	15	28
2020	Real property	24	39	13	11	6	2	4	67	19	54
2020	Materiel management	34	20	14	11	16	0	5	57	28	22
2020	Information management	28	21	18	14	11	1	7	53	27	85
2020	Information technology	25	22	19	15	12	3	4	50	29	197
2020	Internal audit	31	25	19	9	6	0	9	63	17	15
2020	Evaluation	23	39	10	12	8	2	5	67	22	47
2020	Data sciences	25	26	20	11	13	0	4	53	26	139
2020	Policy	29	36	15	11	7	3	1	67	18	555
2020	Project management	26	27	18	19	6	2	2	56	26	207
2020	Other services to the public	25	32	21	11	4	4	3	61	16	76
2020	None of the above	23	25	17	16	11	5	3	53	29	217
2019	Client contact centre	30	26	16	15	11	3	0	57	27	62
2019	Federal regulators	20	33	17	14	14	2	1	54	28	366
2019	Compliance, inspection and enforcement	15	29	15	21	16	2	1	46	38	257
2019	Communications or public affairs	32	32	13	8	11	2	2	66	20	130
2019	Access to information and privacy	15	43	5	15	10	5	8	66	28	19
2019	Security	21	18	10	24	26	0	0	40	50	23
2019	Science and technology	19	31	14	16	15	3	2	53	32	1375
2019	Administration and operations	28	29	18	10	11	3	1	60	21	479
2019	Human resources	31	32	12	13	9	1	2	65	23	251
2019	Financial management	21	34	18	10	13	2	1	57	24	163
2019	Procurement	31	21	13	9	17	4	5	57	29	24
2019	Real property	20	27	22	7	21	2	0	48	29	34
2019	Materiel management	10	17	33	10	24	0	6	29	37	19
2019	Information management	17	37	14	17	12	2	0	55	30	102
2019	Information technology	22	27	17	13	12	5	5	54	27	237
2019	Internal audit	8	42	19	21	6	4	0	52	28	22
2019	Evaluation	17	21	26	14	12	10	0	42	29	41
2019	Data sciences	23	32	19	10	8	3	5	60	20	185
2019	Policy	31	31	12	13	8	3	2	65	22	566
2019	Project management	21	29	15	19	11	2	2	52	32	209
2019	Other services to the public	25	33	19	8	7	4	4	63	16	79
2019	None of the above	21	26	13	16	14	5	6	53	33	226
2018	Client contact centre	12	39	21	11	14	2	2	53	26	50
2018	Federal regulators	16	34	17	18	12	1	2	51	32	353
2018	Compliance, inspection and enforcement	11	25	17	20	24	1	2	37	45	207
2018	Communications or public affairs	25	30	22	9	8	5	2	59	18	127
2018	Access to information and privacy	28	33	10	24	5	0	0	61	29	18
2018	Security	0	26	31	20	16	8	0	29	38	16
2018	Science and technology	17	31	15	18	16	2	2	50	35	1391
2018	Library services	13	31	24	13	5	7	6	51	21	16
2018	Administration and operations	23	25	18	14	16	3	2	50	31	397
2018	Human resources	27	39	14	10	8	2	0	68	18	215
2018	Financial management	20	30	18	13	16	1	1	51	30	146
2018	Procurement	29	33	5	12	18	3	0	64	31	23
2018	Real property	25	22	15	25	12	0	0	47	37	32
2018	Materiel management	29	11	5	15	30	0	9	44	50	14
2018	Information management	16	36	19	14	13	1	1	54	27	91
2018	Information technology	20	30	18	14	15	1	2	51	30	173
2018	Internal audit	32	26	12	14	11	6	0	61	27	16
2018	Evaluation	24	33	11	17	13	2	0	58	31	37
2018	Data sciences	17	27	11	17	20	2	6	48	40	136
2018	Policy	32	33	10	12	8	4	1	68	21	477
2018	Project management	15	36	23	12	12	1	2	52	25	143
2018	Other services to the public	22	32	19	11	13	0	3	56	24	71
2018	None of the above	15	32	21	17	12	1	2	48	30	189
2017	Client contact centre	15	21	31	15	9	7	2	40	27	53
2017	Federal regulators	17	27	15	21	15	2	3	47	37	331
2017	Compliance, inspection and enforcement	12	24	16	20	22	3	3	39	44	226
2017	Communications or public affairs	21	32	9	17	16	2	3	55	36	103
2017	Access to information and privacy	27	49	11	0	13	0	0	76	13	18
2017	Security	5	20	16	21	38	0	0	25	59	19
2017	Science and technology	16	29	16	17	17	2	3	48	36	1582
2017	Library services	8	32	17	16	16	10	0	45	36	12
2017	Administration and operations	20	30	18	16	12	3	2	52	29	390
2017	Human resources	28	29	14	12	12	2	2	60	26	189
2017	Financial management	17	31	10	16	22	0	4	50	39	126
2017	Procurement	20	29	0	10	41	0	0	49	51	10
2017	Real property	10	21	9	26	29	3	2	32	58	39
2017	Materiel management	11	32	12	19	16	11	0	48	39	14
2017	Information management	24	19	11	15	20	6	5	48	40	97
2017	Information technology	18	21	13	18	20	5	4	43	43	207
2017	Internal audit	28	30	27	0	7	0	7	63	7	14
2017	Evaluation	15	31	17	8	25	0	4	47	35	35
2017	Data sciences	11	30	15	15	17	7	5	46	37	135
2017	Policy	29	29	11	14	10	5	1	62	26	397
2017	Project management	20	32	16	12	17	2	1	54	30	143
2017	Other services to the public	21	37	9	15	15	0	3	60	31	86
2017	None of the above	13	30	15	15	20	3	3	46	38	267
2014	Client contact centre	15	23	28	15	12	4	3	41	30	68
2014	Federal regulators	14	34	12	19	16	3	2	50	38	457
2014	Compliance, inspection and enforcement	14	26	14	18	22	3	3	43	43	246
2014	Communications or public affairs	15	28	10	18	21	2	5	47	42	117
2014	Access to information and privacy	5	46	22	7	21	0	0	51	28	18
2014	Security	9	19	24	14	29	5	0	30	45	21
2014	Science and technology	16	29	15	16	19	3	2	47	37	1648
2014	Library services	26	15	15	23	20	0	0	41	43	12
2014	Legal services	21	42	15	5	16	0	0	64	21	14
2014	Administration and operations	15	28	15	19	17	2	3	46	38	513
2014	Human resources	14	30	12	16	22	2	4	47	41	180
2014	Financial management	18	30	17	16	13	4	2	51	31	174
2014	Procurement	13	12	13	32	30	0	0	25	63	16
2014	Real property	9	18	13	20	26	11	3	30	54	33
2014	Materiel management	14	26	26	6	23	4	0	42	30	20
2014	Information management	13	26	17	16	21	3	2	42	40	110
2014	Information technology	11	23	20	19	22	3	3	36	43	224
2014	Internal audit	23	12	11	17	19	6	12	42	45	17
2014	Evaluation	16	25	17	18	14	5	5	46	35	36
2014	Other services to the public	17	34	13	20	13	2	1	53	34	164
2014	None of the above	17	23	15	20	20	3	3	42	42	489

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	36	11	2	0	0	2	87	2	54
2020	Federal regulators	40	28	18	7	3	1	2	71	10	325
2020	Compliance, inspection and enforcement	50	25	14	5	2	1	3	78	7	228
2020	Communications or public affairs	46	22	19	8	2	0	3	70	10	96
2020	Security	32	32	13	3	3	3	14	77	8	28
2020	Science and technology	45	25	16	6	3	1	3	73	10	1332
2020	Administration and operations	53	20	12	7	2	0	6	77	9	458
2020	Human resources	52	22	13	7	2	0	3	76	10	215
2020	Financial management	52	26	11	9	1	0	1	79	10	139
2020	Procurement	64	19	14	4	0	0	0	82	4	28
2020	Real property	52	23	14	7	0	0	3	78	7	54
2020	Materiel management	73	0	0	16	0	3	8	83	17	22
2020	Information management	55	22	10	3	5	0	5	81	9	86
2020	Information technology	56	23	14	4	1	0	2	80	6	196
2020	Internal audit	59	34	0	6	0	0	0	94	6	15
2020	Evaluation	50	29	8	9	2	0	2	81	11	47
2020	Data sciences	49	27	13	6	4	1	1	77	10	139
2020	Policy	42	27	17	7	5	0	2	71	12	555
2020	Project management	44	25	15	7	5	0	4	72	13	208
2020	Other services to the public	49	27	12	4	4	1	3	79	9	76
2020	None of the above	50	23	9	5	6	1	6	78	12	217
2019	Client contact centre	52	23	13	3	2	1	5	80	6	62
2019	Federal regulators	44	31	14	5	4	1	1	76	10	366
2019	Compliance, inspection and enforcement	51	27	13	3	3	0	2	80	7	258
2019	Communications or public affairs	50	25	16	1	2	1	5	80	4	130
2019	Access to information and privacy	52	15	26	0	0	0	7	72	0	19
2019	Security	58	12	26	4	0	0	0	70	4	23
2019	Science and technology	47	29	14	5	2	1	3	79	7	1374
2019	Administration and operations	54	24	11	4	2	1	4	82	6	480
2019	Human resources	55	22	12	4	2	0	4	80	7	251
2019	Financial management	54	22	13	5	2	1	3	79	8	164
2019	Procurement	49	17	16	13	0	0	5	69	14	24
2019	Real property	52	23	16	3	3	0	3	78	6	34
2019	Materiel management	60	6	28	0	0	6	0	70	0	19
2019	Information management	56	24	6	6	3	2	3	84	9	101
2019	Information technology	62	24	7	1	2	1	3	90	3	236
2019	Internal audit	55	20	8	0	8	4	5	82	9	22
2019	Evaluation	60	27	6	2	0	3	2	91	3	41
2019	Data sciences	48	30	12	4	3	1	1	80	8	184
2019	Policy	46	27	13	5	3	0	5	77	8	564
2019	Project management	43	30	12	7	4	1	3	76	11	209
2019	Other services to the public	46	25	18	5	4	0	3	72	9	79
2019	None of the above	46	25	8	8	6	1	6	76	15	225

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	31	13	3	6	2	0	77	9	54
2020	Federal regulators	46	30	14	5	2	2	3	79	7	323
2020	Compliance, inspection and enforcement	46	24	15	8	3	1	3	72	12	228
2020	Communications or public affairs	62	14	19	0	1	1	3	79	1	96
2020	Security	46	21	15	3	8	0	7	72	12	28
2020	Science and technology	45	30	14	6	2	1	2	77	8	1332
2020	Administration and operations	55	25	10	4	1	0	5	84	5	457
2020	Human resources	59	20	11	4	2	0	3	82	6	215
2020	Financial management	60	20	11	2	2	4	1	84	5	139
2020	Procurement	62	24	4	7	4	0	0	85	11	27
2020	Real property	56	19	13	5	3	0	3	78	9	54
2020	Materiel management	69	5	5	11	0	3	8	83	12	22
2020	Information management	51	27	10	5	1	1	5	83	7	86
2020	Information technology	53	25	12	4	3	2	2	80	7	197
2020	Internal audit	60	25	6	0	9	0	0	85	9	15
2020	Evaluation	47	36	7	2	8	0	0	83	10	47
2020	Data sciences	46	28	16	4	4	1	1	75	8	139
2020	Policy	48	30	13	5	3	0	1	79	8	553
2020	Project management	45	27	17	4	3	2	3	76	7	208
2020	Other services to the public	54	28	6	4	2	1	4	87	6	75
2020	None of the above	47	24	13	8	1	1	5	76	10	217
2019	Client contact centre	42	18	20	7	2	7	4	68	10	62
2019	Federal regulators	49	23	17	6	1	1	3	75	7	363
2019	Compliance, inspection and enforcement	43	27	17	8	2	1	2	72	10	257
2019	Communications or public affairs	60	19	11	2	2	3	2	84	4	130
2019	Access to information and privacy	52	21	0	15	5	0	8	78	22	19
2019	Security	25	30	25	15	0	0	4	58	16	23
2019	Science and technology	41	29	16	6	3	2	3	74	10	1369
2019	Administration and operations	52	24	10	6	2	2	4	81	8	477
2019	Human resources	48	21	17	5	3	2	4	74	8	250
2019	Financial management	52	26	12	5	3	1	2	80	8	164
2019	Procurement	35	30	26	4	4	0	0	65	9	24
2019	Real property	49	27	7	9	0	7	0	82	10	34
2019	Materiel management	53	16	13	0	12	0	6	74	13	19
2019	Information management	44	28	15	4	3	3	3	77	8	101
2019	Information technology	52	24	11	4	3	2	4	81	8	237
2019	Internal audit	48	25	17	5	0	0	5	77	5	22
2019	Evaluation	40	26	17	10	2	2	2	69	13	41
2019	Data sciences	45	31	14	4	2	1	2	79	6	184
2019	Policy	46	30	10	4	2	2	6	82	7	565
2019	Project management	42	21	21	8	3	1	3	66	12	209
2019	Other services to the public	43	28	17	5	2	3	2	74	8	79
2019	None of the above	45	19	15	7	4	3	7	71	11	225

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	78	12	0	3	0	6	2	96	4	54
2020	Federal regulators	76	7	5	3	3	4	3	90	5	323
2020	Compliance, inspection and enforcement	75	8	5	3	3	3	3	89	6	227
2020	Communications or public affairs	79	8	3	1	1	5	3	94	2	96
2020	Access to information and privacy	79	7	7	0	0	0	7	92	0	14
2020	Security	65	0	0	11	0	13	10	85	15	28
2020	Science and technology	80	8	3	1	1	2	4	94	3	1328
2020	Legal services	86	0	7	0	0	0	7	92	0	14
2020	Administration and operations	78	7	4	2	2	1	6	91	4	454
2020	Human resources	83	6	4	0	1	2	3	94	2	214
2020	Financial management	79	9	1	2	2	4	2	94	4	139
2020	Procurement	86	7	4	0	0	0	4	96	0	28
2020	Real property	79	7	10	0	2	2	2	88	2	54
2020	Materiel management	81	0	0	0	5	6	8	94	6	22
2020	Information management	79	5	3	2	0	5	6	94	2	85
2020	Information technology	81	9	1	2	3	3	2	94	5	196
2020	Internal audit	85	6	0	0	9	0	0	91	9	15
2020	Evaluation	77	11	6	2	0	0	4	92	2	47
2020	Data sciences	77	10	4	1	2	3	2	92	4	139
2020	Policy	83	6	2	1	1	4	2	95	3	552
2020	Project management	80	5	4	0	2	3	6	93	3	208
2020	Other services to the public	81	8	4	1	0	3	3	94	1	76
2020	None of the above	79	6	4	0	4	3	5	91	4	217
2019	Client contact centre	76	9	3	3	2	3	4	91	5	61
2019	Federal regulators	77	9	5	1	3	4	2	90	4	362
2019	Compliance, inspection and enforcement	79	9	3	1	3	4	2	93	4	258
2019	Communications or public affairs	80	9	1	2	1	2	5	96	3	128
2019	Access to information and privacy	70	20	0	5	0	5	0	95	5	19
2019	Security	72	11	4	0	8	0	4	87	9	23
2019	Science and technology	78	7	4	2	2	4	4	92	4	1367
2019	Administration and operations	76	8	4	1	2	4	5	92	4	477
2019	Human resources	78	9	3	0	2	3	5	94	3	250
2019	Financial management	76	10	2	5	2	2	2	90	7	162
2019	Procurement	69	13	13	0	0	0	5	86	0	24
2019	Real property	71	15	3	3	3	6	0	91	6	34
2019	Materiel management	67	12	10	0	6	6	0	83	6	19
2019	Information management	75	10	6	0	2	3	4	91	2	101
2019	Information technology	82	6	2	0	1	4	5	96	1	236
2019	Internal audit	69	8	0	8	0	5	9	90	10	22
2019	Evaluation	71	11	9	4	0	2	2	86	5	41
2019	Data sciences	81	6	4	1	2	3	2	92	3	182
2019	Policy	80	7	2	1	1	2	6	95	3	563
2019	Project management	78	6	7	1	3	2	3	89	4	209
2019	Other services to the public	85	6	3	0	1	6	0	96	1	79
2019	None of the above	71	7	6	2	1	7	7	90	3	224

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	65	16	3	2	2	9	2	92	4	54
2020	Federal regulators	75	7	5	2	1	2	9	92	2	322
2020	Compliance, inspection and enforcement	74	9	4	2	2	2	7	91	5	228
2020	Communications or public affairs	79	12	2	2	0	1	4	95	2	96
2020	Security	65	11	3	7	0	3	10	88	8	28
2020	Science and technology	78	9	3	1	0	2	7	96	1	1328
2020	Administration and operations	75	9	4	2	1	1	9	93	3	456
2020	Human resources	79	11	3	0	0	1	5	96	1	214
2020	Financial management	76	11	4	0	2	3	4	94	2	139
2020	Procurement	79	10	7	0	0	0	4	93	0	28
2020	Real property	81	7	5	1	0	0	5	93	1	54
2020	Materiel management	64	5	0	5	0	0	27	93	7	22
2020	Information management	70	16	3	1	0	3	7	95	1	86
2020	Information technology	81	10	4	1	1	1	5	95	1	197
2020	Internal audit	82	9	0	0	9	0	0	91	9	15
2020	Evaluation	83	7	4	0	0	0	6	96	0	47
2020	Data sciences	79	10	3	1	1	2	4	95	2	139
2020	Policy	83	7	1	1	1	1	6	97	1	553
2020	Project management	76	9	5	1	1	2	7	92	2	207
2020	Other services to the public	74	13	3	1	0	3	5	95	1	76
2020	None of the above	73	12	5	0	1	2	6	92	2	217
2019	Client contact centre	77	10	0	0	0	1	12	100	0	62
2019	Federal regulators	80	6	3	1	1	2	7	94	2	363
2019	Compliance, inspection and enforcement	83	5	2	0	0	3	7	97	0	258
2019	Communications or public affairs	86	5	2	0	0	1	6	98	0	130
2019	Access to information and privacy	65	15	5	5	0	0	10	89	6	19
2019	Security	71	8	4	0	4	0	12	91	5	23
2019	Science and technology	81	6	2	1	1	1	8	95	2	1369
2019	Administration and operations	77	7	4	1	0	3	8	95	1	480
2019	Human resources	72	14	2	1	1	1	9	96	2	251
2019	Financial management	81	5	2	2	0	1	8	95	2	164
2019	Procurement	73	5	9	0	4	4	5	86	5	24
2019	Real property	85	7	3	0	0	0	6	97	0	34
2019	Materiel management	72	6	10	0	6	0	6	83	7	18
2019	Information management	77	8	3	1	1	2	8	95	2	103
2019	Information technology	79	6	2	0	0	2	11	98	0	237
2019	Internal audit	82	4	0	4	0	0	9	95	5	22
2019	Evaluation	68	5	3	5	4	0	14	84	11	41
2019	Data sciences	79	6	4	0	1	2	7	94	2	182
2019	Policy	82	4	1	1	1	1	9	96	2	564
2019	Project management	82	7	3	1	1	1	5	95	2	208
2019	Other services to the public	73	7	3	4	0	3	12	93	4	79
2019	None of the above	74	4	3	0	3	4	12	93	4	224

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	38	15	8	7	0	2	70	15	54
2020	Federal regulators	39	40	10	8	2	0	0	80	10	323
2020	Compliance, inspection and enforcement	33	41	10	7	9	0	0	74	16	228
2020	Communications or public affairs	36	39	15	5	4	0	0	75	9	94
2020	Security	22	38	25	15	0	0	0	60	15	28
2020	Science and technology	32	46	10	8	4	0	0	79	12	1323
2020	Library services	51	33	8	8	0	0	0	85	8	14
2020	Legal services	36	43	14	7	0	0	0	79	7	14
2020	Administration and operations	44	36	12	4	3	0	0	80	7	454
2020	Human resources	44	37	12	4	3	0	0	81	7	213
2020	Financial management	43	42	7	7	1	0	0	85	8	138
2020	Procurement	35	42	4	16	4	0	0	77	19	28
2020	Real property	46	32	9	8	4	0	2	79	12	54
2020	Materiel management	48	28	5	5	10	5	0	80	15	22
2020	Information management	45	42	9	1	2	0	0	87	4	84
2020	Information technology	42	38	13	4	3	1	0	80	7	196
2020	Internal audit	27	53	20	0	0	0	0	80	0	14
2020	Evaluation	30	51	16	0	2	0	0	82	2	47
2020	Data sciences	37	40	12	10	1	0	0	77	12	139
2020	Policy	42	38	11	7	2	0	0	80	9	552
2020	Project management	38	43	12	4	3	1	0	82	7	208
2020	Other services to the public	29	49	4	10	6	1	0	79	16	73
2020	None of the above	34	39	12	8	5	1	0	74	13	217
2019	Client contact centre	45	28	18	7	2	0	0	73	9	60
2019	Federal regulators	30	45	13	7	4	0	0	76	11	366
2019	Compliance, inspection and enforcement	33	39	14	9	5	0	0	72	14	257
2019	Communications or public affairs	39	36	8	13	5	0	0	75	18	127
2019	Access to information and privacy	43	20	13	20	5	0	0	63	25	19
2019	Security	30	30	17	16	8	0	0	60	24	23
2019	Science and technology	30	41	12	12	4	0	0	71	16	1363
2019	Administration and operations	43	36	13	5	3	0	0	79	8	475
2019	Human resources	41	37	13	5	3	1	0	78	8	250
2019	Financial management	38	34	16	9	3	0	0	72	12	163
2019	Procurement	18	40	25	5	13	0	0	58	17	24
2019	Real property	41	37	3	14	6	0	0	77	20	34
2019	Materiel management	61	27	12	0	0	0	0	88	0	19
2019	Information management	40	36	15	6	3	0	0	77	9	102
2019	Information technology	37	42	11	6	3	0	0	80	9	234
2019	Internal audit	17	49	15	8	11	0	0	66	19	22
2019	Evaluation	44	51	0	5	0	0	0	95	5	41
2019	Data sciences	35	38	11	11	4	1	0	74	15	185
2019	Policy	38	39	11	8	4	0	0	78	11	564
2019	Project management	40	44	8	6	2	1	0	84	8	207
2019	Other services to the public	32	45	12	8	2	2	0	78	10	79
2019	None of the above	32	42	11	8	6	0	2	74	14	224
2018	Client contact centre	26	50	12	6	7	0	0	76	12	49
2018	Federal regulators	25	48	13	10	4	0	0	73	14	352
2018	Compliance, inspection and enforcement	23	40	15	13	9	0	0	63	22	207
2018	Communications or public affairs	29	48	9	9	5	0	1	77	14	125
2018	Access to information and privacy	22	33	18	15	11	0	0	55	26	18
2018	Security	32	25	29	6	8	0	0	57	14	16
2018	Science and technology	25	46	13	11	5	0	0	71	16	1385
2018	Library services	43	39	18	0	0	0	0	82	0	16
2018	Administration and operations	32	38	15	8	6	0	0	71	14	396
2018	Human resources	44	35	6	13	2	0	1	79	15	211
2018	Financial management	28	44	12	8	8	0	0	72	16	144
2018	Procurement	26	43	8	15	8	0	0	69	23	23
2018	Real property	41	31	9	5	14	0	0	72	19	32
2018	Materiel management	39	27	20	9	5	0	0	65	14	14
2018	Information management	41	38	14	2	2	3	0	81	4	90
2018	Information technology	31	42	13	9	4	0	1	74	13	174
2018	Internal audit	32	31	14	12	6	0	6	67	18	16
2018	Evaluation	33	30	11	22	3	0	2	64	25	37
2018	Data sciences	30	39	17	9	4	1	1	70	13	136
2018	Policy	36	42	10	8	4	0	0	78	12	476
2018	Project management	38	41	10	7	4	0	0	78	11	141
2018	Other services to the public	29	40	9	16	5	0	0	69	21	71
2018	None of the above	25	40	18	10	6	0	0	66	16	189
2017	Client contact centre	40	30	19	9	2	0	0	70	11	55
2017	Federal regulators	29	50	11	7	3	0	0	79	10	330
2017	Compliance, inspection and enforcement	21	44	16	15	4	0	0	65	19	226
2017	Communications or public affairs	30	36	12	18	5	0	0	65	23	103
2017	Access to information and privacy	29	49	16	5	0	0	0	78	5	18
2017	Security	16	43	25	16	0	0	0	59	16	19
2017	Science and technology	30	46	10	10	4	0	0	76	14	1575
2017	Library services	40	43	9	8	0	0	0	83	8	12
2017	Administration and operations	33	41	12	10	4	0	0	74	13	390
2017	Human resources	43	35	13	6	3	0	0	78	9	189
2017	Financial management	29	45	12	8	6	0	1	74	14	126
2017	Procurement	59	20	0	10	10	0	0	80	20	10
2017	Real property	39	32	13	11	5	0	0	71	16	41
2017	Materiel management	40	25	29	6	0	0	0	65	6	14
2017	Information management	36	40	13	7	3	0	0	77	11	95
2017	Information technology	33	41	12	7	5	0	0	76	12	204
2017	Internal audit	42	29	22	7	0	0	0	71	7	14
2017	Evaluation	19	60	9	9	3	0	0	80	12	35
2017	Data sciences	24	50	15	8	3	1	0	74	11	137
2017	Policy	36	43	7	9	5	0	0	80	13	397
2017	Project management	30	41	11	13	5	0	0	72	17	143
2017	Other services to the public	25	53	6	11	5	1	0	78	16	87
2017	None of the above	24	45	13	9	9	0	0	69	18	266
2014	Client contact centre	12	54	21	11	1	0	2	66	12	68
2014	Federal regulators	19	50	14	14	4	0	0	68	18	457
2014	Compliance, inspection and enforcement	23	37	13	15	11	0	0	61	26	247
2014	Communications or public affairs	24	41	16	8	8	2	1	67	17	117
2014	Access to information and privacy	16	54	25	5	0	0	0	70	5	18
2014	Security	5	42	24	19	9	0	0	47	29	21
2014	Science and technology	22	45	13	13	6	0	0	68	19	1648
2014	Library services	43	30	15	0	11	0	0	73	11	12
2014	Legal services	6	44	29	14	6	0	0	51	20	14
2014	Administration and operations	27	40	14	13	6	0	1	67	19	513
2014	Human resources	26	39	11	13	10	1	1	66	23	180
2014	Financial management	23	46	16	9	5	0	1	70	14	174
2014	Procurement	19	25	26	19	11	0	0	44	30	16
2014	Real property	30	34	14	12	7	3	0	66	20	33
2014	Materiel management	28	48	3	15	5	0	0	77	20	20
2014	Information management	27	46	10	11	4	0	2	75	15	110
2014	Information technology	22	50	13	10	6	0	0	71	16	225
2014	Internal audit	35	53	6	6	0	0	0	88	6	17
2014	Evaluation	25	53	14	3	6	0	0	77	8	36
2014	Other services to the public	20	49	17	7	8	0	0	68	15	164
2014	None of the above	25	41	12	15	6	0	0	66	22	489

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	41	18	2	4	0	0	76	6	53
2020	Federal regulators	36	39	14	7	4	0	0	75	11	324
2020	Compliance, inspection and enforcement	32	37	16	11	5	0	0	68	16	226
2020	Communications or public affairs	42	36	9	11	2	0	0	78	13	95
2020	Security	29	25	32	15	0	0	0	54	15	28
2020	Science and technology	38	38	13	6	3	0	0	77	10	1329
2020	Administration and operations	49	33	12	4	2	0	0	82	6	456
2020	Human resources	52	34	9	3	2	0	0	86	5	215
2020	Financial management	52	34	9	5	1	0	0	86	6	138
2020	Procurement	45	18	14	11	11	0	0	63	23	28
2020	Real property	50	37	5	6	2	0	0	87	7	54
2020	Materiel management	49	27	14	0	10	0	0	76	10	22
2020	Information management	49	36	10	2	2	0	0	86	5	85
2020	Information technology	41	37	13	5	5	0	0	78	9	197
2020	Internal audit	38	50	13	0	0	0	0	87	0	15
2020	Evaluation	33	39	22	4	2	0	0	72	6	46
2020	Data sciences	40	37	15	6	2	0	0	78	7	139
2020	Policy	41	37	13	7	2	0	0	77	9	556
2020	Project management	42	43	7	6	2	0	0	85	8	208
2020	Other services to the public	41	38	13	3	6	0	0	78	9	76
2020	None of the above	38	38	12	7	5	0	1	76	12	217
2019	Client contact centre	44	30	16	9	1	0	0	74	10	62
2019	Federal regulators	34	35	17	8	6	0	0	69	14	366
2019	Compliance, inspection and enforcement	35	36	16	10	4	0	0	71	14	257
2019	Communications or public affairs	46	35	10	4	5	0	0	81	9	129
2019	Access to information and privacy	30	48	8	10	5	0	0	78	15	19
2019	Security	29	27	26	4	14	0	0	56	18	23
2019	Science and technology	36	37	13	9	5	0	0	73	14	1370
2019	Administration and operations	49	31	12	4	3	1	0	80	8	478
2019	Human resources	49	34	10	4	2	0	0	83	7	250
2019	Financial management	41	32	17	6	3	0	0	73	9	164
2019	Procurement	41	20	17	4	17	0	0	61	22	24
2019	Real property	54	25	6	12	3	0	0	79	15	34
2019	Materiel management	61	21	18	0	0	0	0	82	0	19
2019	Information management	37	41	14	7	2	0	0	77	9	103
2019	Information technology	42	40	8	5	4	0	0	83	9	238
2019	Internal audit	27	55	8	0	11	0	0	82	11	22
2019	Evaluation	44	44	5	5	2	0	0	88	7	41
2019	Data sciences	39	35	10	10	6	0	0	74	16	184
2019	Policy	39	36	12	8	4	0	0	76	12	566
2019	Project management	41	36	12	8	2	1	0	77	10	210
2019	Other services to the public	37	37	15	9	2	0	0	75	11	79
2019	None of the above	36	35	15	9	5	1	0	72	14	226
2018	Client contact centre	18	56	11	9	6	0	0	75	15	49
2018	Federal regulators	28	35	19	12	5	0	0	63	18	351
2018	Compliance, inspection and enforcement	30	35	18	12	5	0	0	65	17	202
2018	Communications or public affairs	41	33	15	6	4	0	2	75	10	125
2018	Access to information and privacy	34	40	16	0	11	0	0	73	11	18
2018	Security	25	34	16	19	6	0	0	59	25	16
2018	Science and technology	33	39	14	10	4	0	0	71	15	1383
2018	Library services	37	50	13	0	0	0	0	87	0	16
2018	Administration and operations	40	37	12	6	3	0	1	78	9	395
2018	Human resources	47	38	9	5	1	0	0	85	6	211
2018	Financial management	33	41	16	5	5	0	0	74	10	145
2018	Procurement	42	21	15	19	3	0	0	63	22	23
2018	Real property	39	24	16	11	9	0	0	63	21	32
2018	Materiel management	51	29	15	0	5	0	0	80	5	14
2018	Information management	48	28	16	4	3	1	0	77	7	91
2018	Information technology	32	41	12	10	5	0	0	73	16	174
2018	Internal audit	26	51	12	11	0	0	0	77	11	16
2018	Evaluation	31	41	19	6	3	0	0	72	8	36
2018	Data sciences	41	33	13	9	5	0	0	73	14	136
2018	Policy	37	38	11	9	4	0	0	76	13	476
2018	Project management	39	37	13	8	3	0	0	76	12	141
2018	Other services to the public	29	37	17	13	4	0	0	66	18	71
2018	None of the above	33	31	16	14	5	1	0	64	19	188
2017	Client contact centre	38	38	12	9	3	0	0	76	12	55
2017	Federal regulators	28	42	14	13	4	0	0	70	16	331
2017	Compliance, inspection and enforcement	25	38	22	9	6	0	0	64	15	224
2017	Communications or public affairs	38	28	16	10	6	0	1	67	16	103
2017	Access to information and privacy	40	22	22	11	5	0	0	62	16	18
2017	Security	22	31	21	15	11	0	0	53	25	19
2017	Science and technology	35	37	12	9	5	0	0	73	15	1576
2017	Library services	40	44	0	8	8	0	0	84	16	12
2017	Administration and operations	41	36	9	10	3	0	0	77	13	391
2017	Human resources	51	31	11	5	2	0	0	81	7	189
2017	Financial management	39	34	16	5	5	0	0	73	10	126
2017	Procurement	29	41	10	20	0	0	0	70	20	10
2017	Real property	35	29	20	11	5	0	0	64	16	41
2017	Materiel management	50	32	6	6	5	0	0	82	12	14
2017	Information management	49	26	16	7	3	0	0	75	10	96
2017	Information technology	37	36	13	9	4	1	0	74	13	206
2017	Internal audit	42	44	0	0	14	0	0	86	14	14
2017	Evaluation	22	49	18	9	3	0	0	71	11	35
2017	Data sciences	31	40	13	10	5	0	0	71	16	137
2017	Policy	36	37	12	11	5	0	0	73	15	396
2017	Project management	32	38	16	11	3	0	0	69	14	143
2017	Other services to the public	33	44	7	10	7	0	0	76	17	87
2017	None of the above	27	38	18	9	6	0	2	66	16	266
2014	Client contact centre	22	45	20	10	1	0	2	68	11	68
2014	Federal regulators	27	38	16	12	6	0	0	66	19	457
2014	Compliance, inspection and enforcement	30	29	13	16	11	1	0	60	27	247
2014	Communications or public affairs	26	40	18	10	7	0	0	65	17	117
2014	Access to information and privacy	26	36	13	25	0	0	0	62	25	18
2014	Security	33	28	19	20	0	0	0	61	20	21
2014	Science and technology	33	37	14	10	6	0	0	70	16	1648
2014	Library services	43	30	15	0	11	0	0	73	11	12
2014	Legal services	6	52	21	12	8	0	0	59	20	14
2014	Administration and operations	36	37	13	8	5	0	0	74	13	512
2014	Human resources	37	32	14	9	8	0	0	69	17	180
2014	Financial management	32	39	16	9	4	1	0	71	13	174
2014	Procurement	25	32	13	6	24	0	0	57	30	16
2014	Real property	24	42	16	8	10	0	0	66	18	33
2014	Materiel management	33	39	3	10	14	0	0	72	24	20
2014	Information management	34	36	10	14	6	0	1	71	19	110
2014	Information technology	29	41	17	8	5	0	0	70	13	225
2014	Internal audit	23	66	6	0	6	0	0	89	6	17
2014	Evaluation	31	50	10	6	3	0	0	82	8	36
2014	Other services to the public	29	39	15	10	6	0	0	68	17	163
2014	None of the above	29	35	14	14	8	0	0	64	22	489

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	35	22	7	2	0	0	69	9	54
2020	Federal regulators	37	38	13	9	3	0	0	75	12	322
2020	Compliance, inspection and enforcement	28	40	13	11	6	0	0	69	18	228
2020	Communications or public affairs	37	37	16	8	2	0	0	74	10	94
2020	Security	34	25	34	7	0	0	0	59	7	28
2020	Science and technology	29	45	15	7	3	1	1	76	10	1328
2020	Library services	54	41	5	0	0	0	0	95	0	14
2020	Legal services	36	50	14	0	0	0	0	86	0	14
2020	Administration and operations	44	42	6	5	2	0	0	87	7	450
2020	Human resources	55	33	7	4	0	0	0	88	5	213
2020	Financial management	43	39	11	5	1	1	0	83	6	139
2020	Procurement	40	31	18	11	0	0	0	70	11	27
2020	Real property	48	37	10	2	2	0	2	87	4	54
2020	Materiel management	54	27	5	0	10	5	0	85	10	22
2020	Information management	46	39	8	4	3	0	0	85	7	86
2020	Information technology	35	43	14	6	1	1	0	78	8	194
2020	Internal audit	50	35	6	9	0	0	0	85	9	15
2020	Evaluation	35	50	10	2	2	0	0	86	4	46
2020	Data sciences	34	42	14	7	2	0	1	77	9	139
2020	Policy	39	41	9	8	2	0	1	81	10	553
2020	Project management	34	44	8	10	2	0	0	79	12	208
2020	Other services to the public	34	46	11	4	3	1	0	82	7	76
2020	None of the above	31	44	13	6	5	0	0	76	11	217
2019	Client contact centre	43	34	18	4	1	0	0	77	5	61
2019	Federal regulators	32	43	13	8	2	1	1	76	11	359
2019	Compliance, inspection and enforcement	28	39	18	12	3	0	0	67	15	253
2019	Communications or public affairs	44	38	6	8	4	0	0	82	12	128
2019	Access to information and privacy	28	40	10	21	0	0	0	69	21	18
2019	Security	21	39	12	24	4	0	0	60	28	23
2019	Science and technology	27	42	15	10	3	0	1	71	14	1363
2019	Administration and operations	42	41	9	6	2	1	0	84	7	467
2019	Human resources	46	35	9	7	3	0	0	81	10	247
2019	Financial management	39	46	8	5	3	0	0	84	8	163
2019	Procurement	30	30	27	4	9	0	0	60	13	24
2019	Real property	43	35	14	9	0	0	0	78	9	34
2019	Materiel management	44	44	6	0	6	0	0	88	6	18
2019	Information management	28	49	12	8	3	0	0	77	11	103
2019	Information technology	37	41	12	5	4	2	0	79	9	237
2019	Internal audit	27	48	18	0	8	0	0	74	8	21
2019	Evaluation	37	47	7	7	0	2	0	85	7	40
2019	Data sciences	31	43	13	8	5	1	0	74	12	182
2019	Policy	39	40	10	7	3	1	1	80	10	562
2019	Project management	35	44	11	10	0	0	0	79	10	210
2019	Other services to the public	32	49	12	6	2	0	0	80	7	79
2019	None of the above	28	42	14	11	3	1	2	71	15	223
2018	Client contact centre	17	48	23	5	6	0	0	65	12	50
2018	Federal regulators	25	41	18	11	5	0	0	66	16	352
2018	Compliance, inspection and enforcement	24	36	17	17	6	0	0	60	23	206
2018	Communications or public affairs	34	41	13	10	2	0	0	75	12	124
2018	Access to information and privacy	44	34	6	16	0	0	0	78	16	17
2018	Security	13	34	21	17	14	0	0	47	31	16
2018	Science and technology	24	40	18	12	5	0	1	64	18	1382
2018	Library services	42	40	18	0	0	0	0	82	0	16
2018	Administration and operations	37	37	15	6	5	0	0	74	11	393
2018	Human resources	48	34	10	7	1	0	0	82	8	211
2018	Financial management	34	39	13	9	4	0	1	74	13	146
2018	Procurement	22	46	10	19	3	0	0	68	22	23
2018	Real property	39	24	17	10	9	0	0	63	19	32
2018	Materiel management	29	26	19	21	5	0	0	55	26	14
2018	Information management	42	26	22	7	3	0	0	68	10	91
2018	Information technology	31	34	18	10	7	0	0	65	17	173
2018	Internal audit	26	43	14	12	6	0	0	69	17	16
2018	Evaluation	21	43	19	13	3	0	0	65	16	37
2018	Data sciences	31	29	17	13	10	1	1	60	23	135
2018	Policy	33	40	13	9	3	0	2	75	12	477
2018	Project management	25	39	20	14	2	0	0	64	15	143
2018	Other services to the public	31	40	14	7	8	0	0	71	15	71
2018	None of the above	25	31	18	15	8	1	2	58	23	189
2017	Client contact centre	41	36	17	3	3	0	0	77	7	55
2017	Federal regulators	27	38	19	11	4	0	1	66	15	331
2017	Compliance, inspection and enforcement	21	39	23	11	6	0	0	59	17	225
2017	Communications or public affairs	29	32	14	18	7	0	0	61	25	103
2017	Access to information and privacy	30	48	17	5	0	0	0	77	5	17
2017	Security	17	22	21	20	21	0	0	39	40	19
2017	Science and technology	27	41	16	11	4	1	1	69	15	1577
2017	Library services	42	32	17	0	8	0	0	75	8	12
2017	Administration and operations	36	36	13	10	5	0	0	72	15	391
2017	Human resources	48	33	9	7	3	0	0	81	10	189
2017	Financial management	39	35	9	13	4	0	0	74	17	126
2017	Procurement	39	41	10	10	0	0	0	80	10	10
2017	Real property	37	33	19	12	0	0	0	69	12	41
2017	Materiel management	40	38	0	12	11	0	0	78	22	14
2017	Information management	34	44	13	5	4	0	0	77	9	96
2017	Information technology	32	37	13	12	4	0	1	70	17	205
2017	Internal audit	34	38	21	0	7	0	0	72	7	14
2017	Evaluation	33	40	9	11	0	4	3	78	12	34
2017	Data sciences	21	39	20	13	4	1	2	62	18	136
2017	Policy	33	41	14	6	4	0	1	75	11	397
2017	Project management	25	37	21	11	6	0	1	62	17	142
2017	Other services to the public	35	34	16	8	8	0	0	69	16	87
2017	None of the above	24	35	19	11	10	0	2	60	21	266
2014	Client contact centre	21	49	19	11	0	0	0	69	11	68
2014	Federal regulators	25	42	17	12	4	1	1	67	16	457
2014	Compliance, inspection and enforcement	22	38	14	17	9	1	0	60	26	247
2014	Communications or public affairs	23	42	18	14	2	1	0	65	16	116
2014	Access to information and privacy	31	34	25	5	6	0	0	65	11	18
2014	Security	23	38	29	5	5	0	0	61	10	21
2014	Science and technology	27	38	18	11	5	0	1	66	16	1646
2014	Library services	43	23	8	8	19	0	0	66	27	12
2014	Legal services	22	51	12	8	6	0	0	73	15	14
2014	Administration and operations	34	43	11	9	3	0	0	77	12	513
2014	Human resources	35	37	13	10	4	0	0	73	14	180
2014	Financial management	32	44	18	4	2	0	0	76	6	174
2014	Procurement	19	30	0	32	19	0	0	49	51	16
2014	Real property	23	38	23	5	10	0	0	62	15	33
2014	Materiel management	39	25	12	10	15	0	0	64	24	20
2014	Information management	31	40	14	10	3	0	2	73	13	110
2014	Information technology	25	41	17	9	7	1	0	67	16	225
2014	Internal audit	40	48	6	0	6	0	0	88	6	17
2014	Evaluation	28	47	13	6	3	0	3	78	8	36
2014	Other services to the public	23	45	12	11	7	1	1	70	18	164
2014	None of the above	27	38	16	11	7	0	1	65	19	488

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	44	18	9	0	4	0	71	10	54
2020	Federal regulators	21	44	18	11	3	3	0	67	14	325
2020	Compliance, inspection and enforcement	23	39	16	13	6	3	0	64	20	228
2020	Communications or public affairs	20	50	18	5	4	2	1	72	10	96
2020	Access to information and privacy	14	50	14	0	0	21	0	82	0	14
2020	Security	22	26	34	8	3	7	0	51	12	28
2020	Science and technology	19	47	19	9	3	4	0	68	12	1330
2020	Library services	8	41	23	21	8	0	0	49	28	14
2020	Administration and operations	27	41	17	7	2	5	2	73	9	458
2020	Human resources	39	43	10	3	2	2	0	85	5	213
2020	Financial management	27	44	18	5	1	4	1	75	6	138
2020	Procurement	35	40	7	7	4	7	0	80	12	28
2020	Real property	31	45	12	5	4	2	0	78	9	54
2020	Materiel management	43	33	14	0	5	5	0	80	5	22
2020	Information management	37	40	12	3	0	6	1	83	4	86
2020	Information technology	29	42	14	7	3	4	0	74	11	195
2020	Internal audit	31	62	0	0	0	6	0	100	0	15
2020	Evaluation	29	51	9	6	2	4	0	83	8	47
2020	Data sciences	26	46	17	6	2	4	1	75	7	139
2020	Policy	19	49	18	9	2	3	0	70	12	553
2020	Project management	21	49	21	7	2	1	0	70	8	208
2020	Other services to the public	19	54	13	6	3	6	0	77	9	76
2020	None of the above	19	46	18	7	4	6	0	69	12	217
2019	Client contact centre	27	35	20	1	5	12	0	70	7	62
2019	Federal regulators	14	47	23	10	4	2	0	62	14	365
2019	Compliance, inspection and enforcement	22	43	15	11	4	3	0	67	16	258
2019	Communications or public affairs	35	40	15	8	2	1	0	75	10	130
2019	Access to information and privacy	36	20	25	5	15	0	0	56	20	19
2019	Security	12	19	33	25	4	6	0	34	31	23
2019	Science and technology	16	45	19	11	4	4	0	64	16	1373
2019	Administration and operations	27	41	21	5	2	5	0	71	7	477
2019	Human resources	36	38	13	5	2	4	1	78	8	251
2019	Financial management	22	43	18	9	3	4	1	69	12	161
2019	Procurement	36	29	27	0	9	0	0	65	9	24
2019	Real property	21	58	12	3	6	0	0	79	9	34
2019	Materiel management	46	30	23	0	0	0	0	77	0	19
2019	Information management	23	40	22	9	1	4	1	66	10	101
2019	Information technology	23	46	16	6	3	6	1	73	10	236
2019	Internal audit	15	52	12	11	0	10	0	74	12	22
2019	Evaluation	23	55	11	3	2	5	0	82	6	41
2019	Data sciences	25	41	18	7	4	4	0	69	12	184
2019	Policy	22	45	17	9	3	3	0	69	13	566
2019	Project management	21	46	21	11	1	1	0	68	12	209
2019	Other services to the public	21	44	23	7	3	3	0	67	10	79
2019	None of the above	22	39	20	10	2	5	1	65	13	226
2018	Client contact centre	16	43	23	10	6	2	0	61	16	50
2018	Federal regulators	16	39	25	11	4	4	0	58	16	351
2018	Compliance, inspection and enforcement	17	41	24	12	6	1	0	58	18	206
2018	Communications or public affairs	23	45	15	10	3	3	1	71	14	127
2018	Access to information and privacy	22	42	21	10	5	0	0	64	15	18
2018	Security	6	40	29	12	14	0	0	46	25	16
2018	Science and technology	16	41	23	12	5	3	0	59	17	1390
2018	Library services	19	56	13	5	0	7	0	80	6	16
2018	Administration and operations	22	39	23	6	4	4	1	65	11	396
2018	Human resources	34	42	12	7	2	2	0	78	10	215
2018	Financial management	25	41	19	9	5	1	0	66	14	145
2018	Procurement	32	28	18	8	10	4	0	62	19	23
2018	Real property	30	41	7	16	6	0	0	71	22	31
2018	Materiel management	31	26	15	5	5	19	0	69	13	14
2018	Information management	27	37	21	9	0	5	1	69	9	91
2018	Information technology	20	39	25	10	2	4	1	62	12	172
2018	Internal audit	16	34	26	6	11	6	0	54	18	16
2018	Evaluation	16	47	16	14	6	0	0	64	20	36
2018	Data sciences	22	36	24	9	4	5	1	61	14	136
2018	Policy	26	39	20	9	4	3	0	67	13	478
2018	Project management	16	47	26	5	4	2	0	64	9	143
2018	Other services to the public	22	31	26	11	9	1	0	54	20	71
2018	None of the above	11	40	25	12	6	5	1	54	19	189
2017	Client contact centre	24	45	16	9	4	2	0	70	13	54
2017	Federal regulators	14	45	25	9	4	3	0	61	13	330
2017	Compliance, inspection and enforcement	16	42	20	14	4	5	0	60	19	226
2017	Communications or public affairs	21	37	23	9	6	4	0	61	15	103
2017	Access to information and privacy	11	56	16	11	6	0	0	67	17	18
2017	Security	5	47	27	16	5	0	0	52	21	19
2017	Science and technology	16	42	21	12	5	3	1	60	18	1582
2017	Library services	16	24	35	8	16	0	0	40	24	12
2017	Administration and operations	22	40	20	10	4	4	1	64	15	390
2017	Human resources	32	41	16	6	3	2	0	75	9	189
2017	Financial management	17	44	22	9	2	5	1	65	12	126
2017	Procurement	39	10	20	20	10	0	0	49	30	10
2017	Real property	23	49	13	13	2	0	0	71	15	41
2017	Materiel management	27	38	17	6	5	6	0	69	12	14
2017	Information management	22	38	16	12	5	5	1	64	19	97
2017	Information technology	22	31	24	8	7	7	1	58	16	206
2017	Internal audit	15	57	15	0	7	6	0	77	7	14
2017	Evaluation	17	37	31	9	3	3	0	56	12	35
2017	Data sciences	15	40	25	11	4	4	0	57	16	136
2017	Policy	23	43	16	12	4	3	0	68	16	396
2017	Project management	19	44	23	8	4	1	0	64	13	143
2017	Other services to the public	18	38	17	20	5	2	0	57	26	86
2017	None of the above	15	39	21	14	4	6	1	58	20	268

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	34	21	2	3	0	0	74	5	54
2020	Federal regulators	49	29	10	9	2	0	1	78	12	325
2020	Compliance, inspection and enforcement	50	31	9	7	3	0	0	81	11	228
2020	Communications or public affairs	43	33	11	10	3	0	0	76	13	96
2020	Security	59	22	5	14	0	0	0	81	14	27
2020	Science and technology	42	35	11	7	3	0	1	78	10	1326
2020	Administration and operations	56	28	9	5	2	0	0	84	7	452
2020	Human resources	65	24	7	3	0	0	0	89	3	215
2020	Financial management	50	38	8	2	1	0	0	88	4	139
2020	Procurement	49	37	4	11	0	0	0	86	11	28
2020	Real property	65	23	7	2	2	0	1	89	4	54
2020	Materiel management	52	29	10	0	10	0	0	81	10	22
2020	Information management	60	22	10	2	3	1	1	84	6	85
2020	Information technology	48	31	10	8	3	1	0	79	11	196
2020	Internal audit	50	25	16	9	0	0	0	76	9	15
2020	Evaluation	51	42	7	0	0	0	0	93	0	47
2020	Data sciences	50	28	12	6	2	2	0	80	8	139
2020	Policy	40	32	11	12	5	0	0	73	17	555
2020	Project management	45	32	10	8	4	1	0	78	12	207
2020	Other services to the public	42	36	9	9	2	2	0	80	10	76
2020	None of the above	45	31	9	10	4	0	0	76	14	213
2019	Client contact centre	47	30	8	6	4	0	3	80	11	61
2019	Federal regulators	47	32	11	8	2	1	0	79	9	364
2019	Compliance, inspection and enforcement	48	38	7	4	3	0	0	86	7	257
2019	Communications or public affairs	53	28	7	9	2	0	0	81	12	129
2019	Access to information and privacy	64	21	5	11	0	0	0	84	11	19
2019	Security	36	23	14	17	4	6	0	63	23	23
2019	Science and technology	45	33	11	6	4	0	1	79	10	1375
2019	Administration and operations	57	27	8	5	2	0	1	85	7	478
2019	Human resources	66	21	5	5	1	1	0	89	7	250
2019	Financial management	54	26	9	8	2	0	1	81	10	163
2019	Procurement	28	37	4	26	4	0	0	65	30	24
2019	Real property	64	16	12	3	3	3	0	82	6	34
2019	Materiel management	48	26	21	0	0	6	0	78	0	19
2019	Information management	51	31	8	6	4	0	1	82	10	102
2019	Information technology	58	29	7	2	2	1	1	89	4	237
2019	Internal audit	27	38	18	8	8	0	0	65	17	22
2019	Evaluation	61	32	5	0	2	0	0	93	2	40
2019	Data sciences	43	35	12	7	2	1	0	79	9	186
2019	Policy	48	33	6	10	4	0	0	81	13	563
2019	Project management	46	35	13	4	1	1	0	81	5	208
2019	Other services to the public	41	40	10	5	4	0	0	82	9	79
2019	None of the above	39	36	11	9	3	1	1	76	12	225
2018	Client contact centre	43	34	20	0	0	2	0	79	0	50
2018	Federal regulators	42	37	11	7	2	1	0	80	9	352
2018	Compliance, inspection and enforcement	44	35	9	8	4	0	0	78	12	206
2018	Communications or public affairs	35	36	11	10	7	1	0	72	17	126
2018	Access to information and privacy	41	37	5	11	5	0	0	78	16	18
2018	Security	38	33	10	14	6	0	0	71	19	16
2018	Science and technology	39	37	12	7	4	0	1	77	11	1392
2018	Library services	50	43	7	0	0	0	0	93	0	16
2018	Administration and operations	47	34	10	7	2	0	0	81	9	395
2018	Human resources	65	27	4	4	1	0	0	91	5	211
2018	Financial management	47	39	8	1	4	0	1	87	5	146
2018	Procurement	47	24	13	8	8	0	0	71	16	23
2018	Real property	53	27	3	9	7	0	0	81	17	32
2018	Materiel management	29	37	24	0	9	0	0	67	9	14
2018	Information management	60	26	10	3	1	0	0	86	3	91
2018	Information technology	56	31	4	4	3	1	1	89	7	174
2018	Internal audit	41	36	6	6	12	0	0	77	18	16
2018	Evaluation	51	33	8	8	0	0	0	84	8	37
2018	Data sciences	39	41	10	5	4	0	1	80	10	136
2018	Policy	45	33	9	8	5	0	0	78	13	477
2018	Project management	44	35	12	5	3	1	0	80	8	144
2018	Other services to the public	42	26	19	10	4	0	0	67	14	70
2018	None of the above	36	34	17	6	4	1	1	72	10	188
2017	Client contact centre	58	25	14	2	0	0	2	84	2	54
2017	Federal regulators	41	37	13	6	2	1	0	79	8	331
2017	Compliance, inspection and enforcement	41	35	13	8	2	1	1	77	10	225
2017	Communications or public affairs	30	27	12	17	14	0	0	57	31	103
2017	Access to information and privacy	51	22	16	5	6	0	0	72	12	18
2017	Security	39	31	21	0	9	0	0	70	9	19
2017	Science and technology	43	35	10	7	3	1	0	79	11	1578
2017	Library services	56	27	8	0	8	0	0	84	8	12
2017	Administration and operations	44	34	10	6	5	0	0	79	11	391
2017	Human resources	65	26	3	3	3	0	0	91	6	189
2017	Financial management	49	34	6	6	5	1	0	83	10	126
2017	Procurement	39	30	10	20	0	0	0	70	20	10
2017	Real property	58	33	4	4	0	0	0	91	4	41
2017	Materiel management	51	19	17	6	6	0	0	70	13	14
2017	Information management	60	28	8	3	1	0	0	88	4	96
2017	Information technology	50	32	11	2	2	0	2	84	4	207
2017	Internal audit	27	58	15	0	0	0	0	85	0	14
2017	Evaluation	45	40	3	3	9	0	0	85	12	35
2017	Data sciences	37	39	12	6	4	2	1	77	10	137
2017	Policy	42	34	8	11	4	0	0	77	15	397
2017	Project management	44	34	10	5	6	1	0	79	11	143
2017	Other services to the public	33	33	18	11	6	0	0	65	17	87
2017	None of the above	33	38	12	9	7	0	2	72	16	268
2014	Client contact centre	31	30	26	7	2	0	4	64	9	68
2014	Federal regulators	37	34	13	11	4	0	0	71	16	457
2014	Compliance, inspection and enforcement	38	32	13	7	8	1	0	71	15	247
2014	Communications or public affairs	32	39	10	8	10	1	0	72	19	117
2014	Access to information and privacy	26	28	36	5	6	0	0	54	11	18
2014	Security	47	38	5	5	5	0	0	85	10	21
2014	Science and technology	39	33	13	9	5	1	0	73	14	1647
2014	Library services	50	42	0	0	8	0	0	92	8	12
2014	Legal services	25	61	6	0	8	0	0	86	8	14
2014	Administration and operations	43	34	11	7	4	0	1	77	12	512
2014	Human resources	55	34	3	5	2	0	1	90	7	180
2014	Financial management	48	37	10	4	1	0	0	85	5	174
2014	Procurement	32	26	19	12	11	0	0	57	24	16
2014	Real property	40	41	4	11	4	0	0	81	15	33
2014	Materiel management	32	40	0	22	5	0	0	72	28	20
2014	Information management	43	34	8	8	5	0	2	78	13	110
2014	Information technology	40	34	15	6	1	2	2	77	8	224
2014	Internal audit	47	29	18	6	0	0	0	76	6	17
2014	Evaluation	37	31	13	11	3	3	2	72	14	36
2014	Other services to the public	34	36	13	11	6	1	0	70	17	164
2014	None of the above	35	32	13	12	7	0	1	68	19	489

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	27	26	4	6	0	2	64	10	54
2020	Federal regulators	30	34	18	11	8	0	0	63	19	316
2020	Compliance, inspection and enforcement	36	37	13	9	5	0	0	73	13	227
2020	Communications or public affairs	32	36	20	8	3	0	0	69	11	94
2020	Security	42	36	10	5	7	0	0	79	11	28
2020	Science and technology	32	37	18	8	4	0	1	69	13	1323
2020	Library services	36	51	13	0	0	0	0	87	0	14
2020	Legal services	50	43	0	0	7	0	0	93	7	14
2020	Administration and operations	38	34	14	8	4	0	0	73	13	456
2020	Human resources	32	33	22	8	4	0	1	66	12	214
2020	Financial management	38	36	15	9	3	0	0	74	11	139
2020	Procurement	32	36	18	14	0	0	0	68	14	28
2020	Real property	37	41	12	9	0	0	2	79	9	54
2020	Materiel management	62	28	5	0	5	0	0	90	5	22
2020	Information management	48	30	9	7	5	1	0	79	12	86
2020	Information technology	38	32	16	7	6	0	0	71	14	195
2020	Internal audit	41	25	25	0	9	0	0	66	9	15
2020	Evaluation	44	39	10	5	2	0	0	83	7	47
2020	Data sciences	31	37	17	10	4	1	1	69	14	139
2020	Policy	24	32	21	13	10	0	0	56	23	554
2020	Project management	27	36	18	12	6	1	0	64	18	205
2020	Other services to the public	41	35	11	9	3	0	2	77	12	76
2020	None of the above	33	29	22	8	6	0	0	63	15	215
2019	Client contact centre	59	23	10	6	1	0	0	82	8	62
2019	Federal regulators	35	33	20	6	6	0	0	68	11	362
2019	Compliance, inspection and enforcement	29	36	20	10	4	0	0	65	14	256
2019	Communications or public affairs	40	34	19	4	2	0	0	75	6	129
2019	Access to information and privacy	25	30	30	11	5	0	0	55	16	19
2019	Security	29	34	14	14	9	0	0	63	22	23
2019	Science and technology	33	35	18	7	6	0	1	69	13	1369
2019	Administration and operations	44	34	13	6	3	0	0	78	9	477
2019	Human resources	34	42	14	6	3	0	1	77	9	248
2019	Financial management	40	39	14	4	3	0	0	79	7	162
2019	Procurement	35	34	18	9	4	0	0	69	13	24
2019	Real property	22	45	23	5	5	0	0	67	10	34
2019	Materiel management	47	35	6	6	0	0	6	88	6	19
2019	Information management	41	40	12	6	2	0	0	81	8	102
2019	Information technology	48	34	10	6	2	0	0	82	8	237
2019	Internal audit	35	45	13	4	4	0	0	80	7	22
2019	Evaluation	34	44	15	5	2	0	0	78	7	41
2019	Data sciences	37	38	12	11	3	0	0	75	13	185
2019	Policy	38	32	15	7	7	0	1	71	14	566
2019	Project management	29	40	18	8	4	0	0	70	12	209
2019	Other services to the public	29	42	18	9	0	0	1	72	9	79
2019	None of the above	35	30	13	12	8	0	1	66	20	224
2018	Client contact centre	38	35	20	4	4	0	0	72	8	49
2018	Federal regulators	28	33	25	8	6	0	0	61	14	353
2018	Compliance, inspection and enforcement	23	39	19	12	7	0	0	62	19	208
2018	Communications or public affairs	34	29	19	11	6	1	0	64	17	125
2018	Access to information and privacy	24	44	16	0	16	0	0	67	16	18
2018	Security	40	13	35	0	12	0	0	53	12	16
2018	Science and technology	28	35	20	9	6	0	1	64	15	1394
2018	Library services	55	20	25	0	0	0	0	75	0	16
2018	Administration and operations	42	31	15	6	5	0	0	73	11	397
2018	Human resources	40	33	14	8	5	0	0	73	13	214
2018	Financial management	35	38	16	6	5	0	0	73	11	146
2018	Procurement	34	32	23	10	0	0	0	66	10	23
2018	Real property	37	36	9	13	4	0	0	73	17	32
2018	Materiel management	37	11	15	28	0	0	9	53	31	14
2018	Information management	45	37	11	5	2	0	0	82	7	91
2018	Information technology	39	34	15	8	2	1	1	74	10	174
2018	Internal audit	30	29	26	15	0	0	0	59	15	16
2018	Evaluation	49	38	11	3	0	0	0	86	3	37
2018	Data sciences	38	33	13	7	8	1	1	71	15	135
2018	Policy	30	31	19	11	9	0	0	61	20	479
2018	Project management	26	31	24	12	5	1	1	58	18	141
2018	Other services to the public	35	35	14	7	9	0	0	70	16	70
2018	None of the above	30	31	18	11	9	0	1	61	20	189
2017	Client contact centre	49	28	17	5	1	0	0	77	7	55
2017	Federal regulators	30	40	15	8	7	0	0	70	15	332
2017	Compliance, inspection and enforcement	26	36	22	8	5	1	1	64	13	226
2017	Communications or public affairs	43	22	20	6	8	0	0	65	14	103
2017	Access to information and privacy	29	39	11	16	0	5	0	72	17	18
2017	Security	27	27	31	0	9	0	5	57	10	19
2017	Science and technology	32	37	17	7	4	0	1	71	12	1583
2017	Library services	40	24	35	0	0	0	0	65	0	12
2017	Administration and operations	34	41	16	5	4	0	1	75	8	391
2017	Human resources	27	40	20	7	5	0	1	68	11	189
2017	Financial management	36	39	14	7	4	1	0	75	11	126
2017	Procurement	19	30	41	10	0	0	0	49	10	10
2017	Real property	21	44	25	2	2	0	5	69	5	41
2017	Materiel management	25	53	0	10	0	0	11	88	12	14
2017	Information management	40	37	10	3	7	1	1	79	11	97
2017	Information technology	43	32	14	7	1	2	2	78	8	207
2017	Internal audit	21	50	21	0	8	0	0	71	8	14
2017	Evaluation	44	31	17	6	3	0	0	74	9	35
2017	Data sciences	31	42	17	5	4	0	2	74	9	137
2017	Policy	28	38	18	9	6	0	0	67	16	397
2017	Project management	24	38	24	9	4	1	0	63	13	143
2017	Other services to the public	53	23	7	7	9	1	0	77	16	87
2017	None of the above	34	30	18	8	9	0	1	64	17	268
2014	Client contact centre	45	31	17	6	1	0	0	76	7	68
2014	Federal regulators	27	34	22	10	7	0	0	61	17	457
2014	Compliance, inspection and enforcement	25	38	23	10	3	0	0	63	13	247
2014	Communications or public affairs	34	28	22	9	6	0	0	62	15	117
2014	Access to information and privacy	27	50	13	5	6	0	0	76	11	18
2014	Security	24	37	15	14	5	0	5	65	19	21
2014	Science and technology	28	36	20	9	6	0	1	65	15	1647
2014	Library services	15	62	15	8	0	0	0	77	8	12
2014	Legal services	34	21	23	8	14	0	0	55	21	14
2014	Administration and operations	39	35	16	7	4	0	0	73	11	513
2014	Human resources	31	42	18	4	4	0	0	74	8	179
2014	Financial management	39	39	14	4	3	0	0	78	8	174
2014	Procurement	6	38	19	18	19	0	0	44	36	16
2014	Real property	26	37	11	16	10	0	0	64	25	33
2014	Materiel management	24	45	21	10	0	0	0	69	10	20
2014	Information management	39	40	11	8	3	0	0	79	10	110
2014	Information technology	35	39	16	5	4	0	2	75	9	225
2014	Internal audit	42	41	12	0	6	0	0	83	6	17
2014	Evaluation	39	47	6	8	0	0	0	86	8	36
2014	Other services to the public	35	32	19	9	4	0	0	68	13	164
2014	None of the above	29	36	16	11	8	0	0	65	19	489

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	53	47	54
2020	Federal regulators	51	49	324
2020	Compliance, inspection and enforcement	44	56	228
2020	Communications or public affairs	36	64	96
2020	Security	41	59	28
2020	Science and technology	42	58	1332
2020	Administration and operations	44	56	458
2020	Human resources	51	49	213
2020	Financial management	46	54	139
2020	Procurement	40	60	28
2020	Real property	38	62	54
2020	Materiel management	56	44	22
2020	Information management	49	51	85
2020	Information technology	38	62	197
2020	Internal audit	40	60	15
2020	Evaluation	54	46	47
2020	Data sciences	40	60	139
2020	Policy	47	53	556
2020	Project management	49	51	208
2020	Other services to the public	38	62	76
2020	None of the above	42	58	217

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	18	7	4	2	7	6	86	6	54
2020	Federal regulators	68	18	5	0	0	3	5	94	0	326
2020	Compliance, inspection and enforcement	61	19	6	2	0	5	6	90	3	228
2020	Communications or public affairs	49	24	8	4	0	2	13	86	5	96
2020	Security	50	28	18	0	0	0	3	81	0	28
2020	Science and technology	62	20	5	1	0	4	8	93	1	1328
2020	Administration and operations	63	18	6	2	1	2	8	89	4	456
2020	Human resources	69	16	6	2	0	2	4	91	2	213
2020	Financial management	57	28	6	1	1	1	6	92	2	138
2020	Procurement	61	10	11	0	0	3	15	87	0	28
2020	Real property	59	16	8	1	2	4	11	88	4	54
2020	Materiel management	67	11	18	0	5	0	0	78	5	22
2020	Information management	72	14	3	0	0	6	5	96	0	85
2020	Information technology	61	17	4	2	2	6	9	91	5	197
2020	Internal audit	78	6	0	0	0	6	9	100	0	15
2020	Evaluation	70	20	4	0	0	6	0	96	0	47
2020	Data sciences	63	14	6	2	2	5	8	89	4	138
2020	Policy	64	18	4	1	1	3	9	93	3	555
2020	Project management	63	19	5	0	1	6	6	93	2	208
2020	Other services to the public	56	16	9	4	2	6	7	83	6	76
2020	None of the above	57	20	7	0	3	4	9	89	4	216

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Client contact centre	23	43	34	54
2020	Federal regulators	20	41	39	326
2020	Compliance, inspection and enforcement	30	37	33	228
2020	Communications or public affairs	31	31	38	96
2020	Security	40	27	33	28
2020	Science and technology	18	50	33	1331
2020	Administration and operations	27	40	34	458
2020	Human resources	28	39	33	215
2020	Financial management	27	39	35	139
2020	Procurement	21	58	21	28
2020	Real property	26	52	23	54
2020	Materiel management	30	38	32	22
2020	Information management	21	39	40	86
2020	Information technology	22	44	35	197
2020	Internal audit	37	25	38	15
2020	Evaluation	18	37	45	47
2020	Data sciences	26	39	35	139
2020	Policy	33	26	41	556
2020	Project management	20	34	46	208
2020	Other services to the public	20	43	37	76
2020	None of the above	26	41	32	216
2019	Client contact centre	29	37	34	62
2019	Federal regulators	26	39	35	366
2019	Compliance, inspection and enforcement	26	40	34	258
2019	Communications or public affairs	27	36	37	130
2019	Access to information and privacy	43	15	42	19
2019	Security	42	17	41	23
2019	Science and technology	22	45	33	1375
2019	Administration and operations	29	33	38	481
2019	Human resources	31	40	29	251
2019	Financial management	29	35	37	162
2019	Procurement	26	49	26	24
2019	Real property	22	38	39	34
2019	Materiel management	39	39	22	19
2019	Information management	37	36	28	103
2019	Information technology	22	44	34	238
2019	Internal audit	28	21	51	22
2019	Evaluation	22	35	44	41
2019	Data sciences	30	38	32	185
2019	Policy	41	23	37	566
2019	Project management	33	34	33	208
2019	Other services to the public	25	48	28	79
2019	None of the above	32	36	33	226
2018	Client contact centre	21	48	31	50
2018	Federal regulators	33	36	31	354
2018	Compliance, inspection and enforcement	21	40	39	208
2018	Communications or public affairs	21	33	45	127
2018	Access to information and privacy	34	22	44	18
2018	Security	23	50	27	16
2018	Science and technology	21	49	30	1396
2018	Library services	17	65	19	16
2018	Administration and operations	33	32	35	397
2018	Human resources	35	43	22	215
2018	Financial management	26	37	37	147
2018	Procurement	34	31	35	23
2018	Real property	31	44	25	32
2018	Materiel management	17	20	63	14
2018	Information management	26	42	32	91
2018	Information technology	20	41	39	174
2018	Internal audit	35	27	37	16
2018	Evaluation	31	53	17	36
2018	Data sciences	29	39	32	136
2018	Policy	41	25	34	479
2018	Project management	36	27	36	144
2018	Other services to the public	22	40	38	70
2018	None of the above	32	35	33	190
2017	Client contact centre	32	48	20	55
2017	Federal regulators	30	33	38	332
2017	Compliance, inspection and enforcement	27	34	40	226
2017	Communications or public affairs	37	27	36	103
2017	Access to information and privacy	29	50	22	18
2017	Security	46	16	37	19
2017	Science and technology	21	50	29	1581
2017	Library services	34	48	17	12
2017	Administration and operations	26	39	35	392
2017	Human resources	30	41	29	187
2017	Financial management	35	29	36	126
2017	Procurement	41	29	30	10
2017	Real property	30	51	19	41
2017	Materiel management	40	22	38	14
2017	Information management	24	39	36	97
2017	Information technology	20	41	39	207
2017	Internal audit	22	29	50	14
2017	Evaluation	41	34	25	35
2017	Data sciences	27	41	32	137
2017	Policy	41	23	37	396
2017	Project management	32	34	33	143
2017	Other services to the public	23	49	28	87
2017	None of the above	26	34	40	268
2014	Client contact centre	34	35	31	68
2014	Federal regulators	33	32	35	457
2014	Compliance, inspection and enforcement	27	39	34	246
2014	Communications or public affairs	40	20	40	117
2014	Access to information and privacy	34	49	18	18
2014	Security	24	28	48	21
2014	Science and technology	18	52	30	1648
2014	Library services	8	30	62	12
2014	Legal services	20	28	53	14
2014	Administration and operations	29	36	36	513
2014	Human resources	44	31	25	180
2014	Financial management	22	39	39	174
2014	Procurement	38	19	43	16
2014	Real property	27	39	34	33
2014	Materiel management	33	30	37	20
2014	Information management	26	32	42	110
2014	Information technology	20	44	36	225
2014	Internal audit	43	40	17	17
2014	Evaluation	27	36	37	35
2014	Other services to the public	24	46	31	164
2014	None of the above	35	34	30	488

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Client contact centre	38	41	7	0	0	14	13
2020	Federal regulators	21	38	32	0	5	4	66
2020	Compliance, inspection and enforcement	8	27	37	4	20	4	66
2020	Communications or public affairs	17	23	41	7	12	0	30
2020	Security	25	8	37	0	13	17	11
2020	Science and technology	32	30	13	5	14	5	237
2020	Administration and operations	15	45	24	4	7	6	122
2020	Human resources	10	37	36	5	6	5	59
2020	Financial management	19	51	19	0	0	11	37
2020	Real property	20	30	42	8	0	0	14
2020	Information management	12	27	31	5	21	5	18
2020	Information technology	21	26	23	7	14	9	43
2020	Data sciences	16	41	13	9	17	5	36
2020	Policy	5	37	34	6	14	4	180
2020	Project management	10	40	11	4	31	2	40
2020	Other services to the public	32	8	6	0	54	0	14
2020	None of the above	14	34	24	7	15	6	57
2019	Client contact centre	15	44	36	5	0	0	19
2019	Federal regulators	22	35	30	5	5	3	97
2019	Compliance, inspection and enforcement	14	35	20	9	16	6	65
2019	Communications or public affairs	5	18	37	13	26	0	35
2019	Security	41	17	42	0	0	0	10
2019	Science and technology	24	26	14	3	29	4	300
2019	Administration and operations	14	31	25	3	21	6	135
2019	Human resources	5	45	27	2	10	10	77
2019	Financial management	21	28	28	4	12	6	45
2019	Information management	9	27	29	6	25	5	37
2019	Information technology	19	15	20	7	37	2	51
2019	Data sciences	15	20	8	8	47	2	52
2019	Policy	2	27	38	6	23	5	228
2019	Project management	4	34	26	1	30	6	66
2019	Other services to the public	11	37	18	0	19	15	21
2019	None of the above	20	19	26	2	26	8	70
2018	Client contact centre	23	26	20	6	17	9	11
2018	Federal regulators	12	44	26	5	8	4	116
2018	Compliance, inspection and enforcement	16	9	36	6	29	4	44
2018	Communications or public affairs	4	22	41	15	11	7	27
2018	Science and technology	26	26	15	4	22	7	309
2018	Administration and operations	12	40	29	3	11	5	130
2018	Human resources	11	48	30	4	6	1	74
2018	Financial management	13	38	41	0	4	5	39
2018	Real property	19	0	32	10	21	19	10
2018	Information management	13	21	22	12	32	0	24
2018	Information technology	14	36	21	5	22	2	37
2018	Evaluation	28	17	36	9	10	0	11
2018	Data sciences	16	24	21	7	24	8	39
2018	Policy	3	33	40	3	16	5	195
2018	Project management	10	27	29	0	20	13	53
2018	Other services to the public	23	10	18	13	31	5	16
2018	None of the above	15	36	21	6	13	10	62
2017	Client contact centre	22	26	11	6	35	0	17
2017	Federal regulators	14	40	29	6	7	4	97
2017	Compliance, inspection and enforcement	14	14	36	7	26	3	58
2017	Communications or public affairs	10	25	37	0	23	5	37
2017	Science and technology	24	23	15	8	26	4	316
2017	Administration and operations	20	29	38	1	7	5	104
2017	Human resources	13	38	28	5	11	6	57
2017	Financial management	18	25	31	0	9	16	44
2017	Real property	8	14	59	0	9	9	13
2017	Information management	17	26	29	5	20	4	23
2017	Information technology	15	23	18	12	32	0	41
2017	Evaluation	20	7	42	0	19	13	14
2017	Data sciences	12	32	17	8	29	2	36
2017	Policy	4	30	45	4	14	4	160
2017	Project management	9	32	36	11	10	2	46
2017	Other services to the public	16	19	13	15	23	15	20
2017	None of the above	19	17	26	11	17	9	71
2014	Client contact centre	38	25	20	4	9999	13	23
2014	Federal regulators	6	34	34	15	9999	11	149
2014	Compliance, inspection and enforcement	9	13	44	23	9999	11	70
2014	Communications or public affairs	4	21	55	7	9999	13	47
2014	Science and technology	24	27	16	12	9999	22	309
2014	Administration and operations	7	37	41	4	9999	10	147
2014	Human resources	13	29	33	6	9999	19	78
2014	Financial management	10	47	31	7	9999	5	39
2014	Information management	14	35	23	6	9999	22	30
2014	Information technology	18	14	39	9	9999	20	46
2014	Evaluation	10	41	10	11	9999	28	10
2014	Other services to the public	13	21	23	20	9999	24	41
2014	None of the above	9	32	36	9	9999	14	177

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	32	7	7	2	0	0	84	9	54
2020	Federal regulators	54	34	7	5	0	0	0	88	5	325
2020	Compliance, inspection and enforcement	36	38	13	8	5	0	0	74	13	228
2020	Communications or public affairs	51	35	7	6	1	0	0	86	7	94
2020	Security	36	46	11	3	0	3	0	85	3	28
2020	Science and technology	44	42	8	4	2	0	0	86	6	1327
2020	Administration and operations	51	37	8	3	1	0	0	88	4	455
2020	Human resources	57	33	7	1	2	0	0	90	3	212
2020	Financial management	52	40	5	2	1	0	0	92	3	136
2020	Procurement	52	30	14	4	0	0	0	82	4	27
2020	Real property	51	42	7	0	0	0	0	93	0	54
2020	Materiel management	55	26	10	0	10	0	0	81	10	22
2020	Information management	54	32	9	1	3	0	0	87	5	85
2020	Information technology	52	35	7	3	2	1	0	88	5	196
2020	Internal audit	44	41	0	15	0	0	0	85	15	15
2020	Evaluation	44	45	7	0	4	0	0	89	4	47
2020	Data sciences	54	33	9	2	1	0	0	87	4	137
2020	Policy	56	35	5	4	1	0	0	91	4	556
2020	Project management	52	35	9	2	0	0	0	88	3	207
2020	Other services to the public	49	41	7	0	3	0	0	90	3	76
2020	None of the above	49	37	8	3	3	0	0	86	6	216
2019	Client contact centre	39	48	9	0	4	0	0	88	4	61
2019	Federal regulators	46	39	8	5	1	0	0	85	7	366
2019	Compliance, inspection and enforcement	39	39	10	7	4	0	0	78	12	257
2019	Communications or public affairs	43	38	11	6	2	0	0	81	8	129
2019	Access to information and privacy	56	17	18	10	0	0	0	73	10	19
2019	Security	40	24	8	24	4	0	0	64	28	23
2019	Science and technology	43	42	9	5	2	0	0	84	7	1362
2019	Administration and operations	47	39	9	3	2	0	0	86	5	475
2019	Human resources	53	36	6	3	1	0	0	90	4	248
2019	Financial management	46	42	7	1	5	0	0	88	6	162
2019	Procurement	48	34	9	9	0	0	0	82	9	23
2019	Real property	32	50	9	6	3	0	0	82	9	34
2019	Materiel management	50	33	18	0	0	0	0	82	0	19
2019	Information management	38	45	10	3	4	1	0	83	7	103
2019	Information technology	51	37	6	3	2	0	0	89	5	238
2019	Internal audit	57	30	6	6	0	0	0	87	6	22
2019	Evaluation	55	38	4	2	0	0	0	93	2	40
2019	Data sciences	41	42	11	4	2	0	0	83	6	185
2019	Policy	50	35	6	6	2	0	0	86	8	566
2019	Project management	48	40	7	3	1	0	0	88	5	209
2019	Other services to the public	38	49	9	4	0	0	0	87	4	79
2019	None of the above	43	35	11	8	1	0	1	79	10	226
2018	Client contact centre	40	27	20	11	2	0	0	67	13	50
2018	Federal regulators	45	43	7	3	2	0	0	88	5	353
2018	Compliance, inspection and enforcement	35	46	8	7	4	0	0	81	11	207
2018	Communications or public affairs	39	44	10	5	2	1	0	83	7	125
2018	Access to information and privacy	38	40	5	17	0	0	0	79	17	18
2018	Security	34	37	10	14	6	0	0	71	20	16
2018	Science and technology	40	45	8	4	2	0	0	85	6	1390
2018	Library services	42	58	0	0	0	0	0	100	0	16
2018	Administration and operations	41	44	9	3	2	0	0	86	5	395
2018	Human resources	52	36	8	2	1	0	0	88	4	213
2018	Financial management	47	43	6	3	1	0	1	90	4	145
2018	Procurement	43	39	8	10	0	0	0	82	10	23
2018	Real property	41	33	16	10	0	0	0	74	10	32
2018	Materiel management	26	45	24	0	5	0	0	71	5	14
2018	Information management	48	39	10	1	0	1	0	88	1	91
2018	Information technology	43	41	10	3	2	1	1	86	5	174
2018	Internal audit	59	41	0	0	0	0	0	100	0	16
2018	Evaluation	38	51	8	3	0	0	0	89	3	37
2018	Data sciences	43	45	7	5	0	0	0	88	5	136
2018	Policy	51	37	7	4	1	0	0	88	5	479
2018	Project management	47	43	5	4	1	0	0	89	5	143
2018	Other services to the public	38	43	10	5	3	0	0	81	9	71
2018	None of the above	43	40	11	5	1	1	0	83	6	190
2017	Client contact centre	43	32	20	3	0	0	2	76	3	55
2017	Federal regulators	43	44	5	5	3	1	0	87	8	332
2017	Compliance, inspection and enforcement	27	40	17	10	6	0	0	67	16	225
2017	Communications or public affairs	35	35	19	5	6	0	0	70	11	101
2017	Access to information and privacy	56	28	5	5	0	5	0	89	6	18
2017	Security	15	48	5	21	11	0	0	63	32	19
2017	Science and technology	41	43	7	6	2	0	0	85	8	1583
2017	Library services	40	41	0	0	8	10	0	91	9	12
2017	Administration and operations	39	42	11	7	2	0	0	81	9	388
2017	Human resources	47	43	6	4	1	0	0	90	5	189
2017	Financial management	43	40	10	6	2	0	0	83	7	124
2017	Procurement	59	20	10	10	0	0	0	80	10	10
2017	Real property	31	48	8	10	2	0	0	79	12	41
2017	Materiel management	52	24	6	6	11	0	0	76	17	14
2017	Information management	49	34	13	3	1	0	0	83	4	97
2017	Information technology	42	40	10	4	2	1	0	84	6	207
2017	Internal audit	57	29	0	7	7	0	0	86	14	14
2017	Evaluation	42	46	12	0	0	0	0	88	0	35
2017	Data sciences	35	46	10	8	1	0	0	81	10	137
2017	Policy	49	37	7	5	2	0	0	87	7	395
2017	Project management	37	45	8	7	3	0	0	82	10	143
2017	Other services to the public	43	37	10	9	1	0	0	80	10	87
2017	None of the above	34	43	11	6	5	0	1	79	10	268
2014	Client contact centre	28	42	27	1	0	0	2	71	1	68
2014	Federal regulators	38	42	9	7	4	0	0	81	10	457
2014	Compliance, inspection and enforcement	32	38	14	11	5	1	0	70	16	246
2014	Communications or public affairs	27	51	10	7	5	0	0	77	12	117
2014	Access to information and privacy	26	62	13	0	0	0	0	87	0	18
2014	Security	29	48	19	0	5	0	0	77	5	21
2014	Science and technology	39	42	10	6	2	0	0	81	8	1649
2014	Library services	34	46	9	0	11	0	0	80	11	12
2014	Legal services	26	57	8	8	0	0	0	84	8	14
2014	Administration and operations	36	45	11	5	3	0	0	81	8	512
2014	Human resources	44	41	6	4	3	2	0	86	7	179
2014	Financial management	38	44	12	4	2	1	0	82	6	174
2014	Procurement	25	38	13	19	5	0	0	63	24	16
2014	Real property	39	31	17	7	7	0	0	69	14	33
2014	Materiel management	30	59	11	0	0	0	0	89	0	20
2014	Information management	45	40	9	3	1	1	0	87	4	109
2014	Information technology	35	43	13	5	3	1	0	78	8	225
2014	Internal audit	41	52	0	7	0	0	0	93	7	17
2014	Evaluation	42	48	8	0	0	2	0	91	0	36
2014	Other services to the public	42	38	8	8	4	1	0	80	12	164
2014	None of the above	37	38	12	8	4	0	0	75	13	489

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	43	14	8	3	2	0	74	11	54
2020	Federal regulators	23	48	18	7	2	2	0	72	9	324
2020	Compliance, inspection and enforcement	17	35	21	15	10	1	0	53	26	228
2020	Communications or public affairs	30	43	15	9	1	2	1	75	10	96
2020	Security	22	30	38	7	3	0	0	52	10	28
2020	Science and technology	19	47	19	11	3	1	0	67	14	1327
2020	Administration and operations	36	45	12	5	1	1	0	82	6	457
2020	Human resources	42	44	9	4	0	1	0	87	4	214
2020	Financial management	36	52	9	1	0	1	0	90	1	139
2020	Procurement	42	36	10	8	0	4	0	81	8	28
2020	Real property	27	52	12	7	2	0	0	79	9	54
2020	Materiel management	35	44	11	0	5	5	0	84	5	22
2020	Information management	40	44	10	4	0	2	0	86	4	86
2020	Information technology	26	46	17	6	3	1	1	74	9	196
2020	Internal audit	31	54	6	0	9	0	0	85	9	15
2020	Evaluation	36	38	14	6	2	3	0	77	8	47
2020	Data sciences	28	40	15	11	5	1	0	69	16	139
2020	Policy	31	48	14	6	1	0	0	80	7	555
2020	Project management	25	50	14	7	3	1	0	76	10	207
2020	Other services to the public	33	39	15	9	2	2	0	74	11	76
2020	None of the above	26	41	14	11	5	2	0	69	16	216
2019	Client contact centre	25	49	17	7	1	0	0	74	9	61
2019	Federal regulators	19	46	21	10	3	1	0	65	13	366
2019	Compliance, inspection and enforcement	19	42	17	12	8	1	0	62	21	257
2019	Communications or public affairs	24	48	14	11	2	1	0	73	13	130
2019	Access to information and privacy	48	42	5	0	5	0	0	90	5	19
2019	Security	25	32	23	20	0	0	0	58	20	23
2019	Science and technology	17	44	20	12	5	2	0	63	17	1373
2019	Administration and operations	33	42	14	6	2	1	1	77	8	481
2019	Human resources	37	47	9	4	1	2	0	85	5	251
2019	Financial management	29	45	17	5	2	2	0	76	7	164
2019	Procurement	26	43	13	9	9	0	0	70	17	24
2019	Real property	30	30	20	10	10	0	0	60	20	34
2019	Materiel management	41	25	23	10	0	0	0	66	10	19
2019	Information management	23	48	16	9	2	2	0	72	11	102
2019	Information technology	30	41	14	7	5	4	0	73	12	235
2019	Internal audit	25	41	26	0	0	8	0	72	0	22
2019	Evaluation	27	44	17	5	2	5	0	75	8	41
2019	Data sciences	27	36	22	12	3	0	0	63	15	184
2019	Policy	32	46	12	8	1	1	0	78	10	564
2019	Project management	25	45	14	12	3	0	0	70	16	209
2019	Other services to the public	19	37	24	17	3	0	0	56	20	79
2019	None of the above	24	41	20	6	4	4	1	68	11	226
2018	Client contact centre	16	31	37	11	4	0	0	48	15	50
2018	Federal regulators	16	50	18	11	3	1	0	67	14	351
2018	Compliance, inspection and enforcement	13	37	28	15	6	1	0	50	21	207
2018	Communications or public affairs	14	47	22	9	6	2	0	62	15	126
2018	Access to information and privacy	35	53	11	0	0	0	0	89	0	18
2018	Security	7	31	23	25	14	0	0	38	39	16
2018	Science and technology	15	42	22	14	5	2	0	58	19	1394
2018	Library services	24	46	30	0	0	0	0	70	0	16
2018	Administration and operations	28	45	16	7	2	1	0	74	10	398
2018	Human resources	33	51	11	4	1	0	0	84	5	215
2018	Financial management	22	47	22	7	1	1	0	70	8	147
2018	Procurement	30	30	28	12	0	0	0	60	12	23
2018	Real property	22	30	18	15	11	4	0	54	27	32
2018	Materiel management	20	20	24	12	14	9	0	44	29	14
2018	Information management	19	55	14	7	2	3	0	76	9	91
2018	Information technology	23	34	27	8	3	4	0	60	11	173
2018	Internal audit	27	55	10	0	8	0	0	82	8	16
2018	Evaluation	32	49	14	3	3	0	0	81	5	37
2018	Data sciences	19	48	16	11	5	1	0	68	16	136
2018	Policy	28	48	12	8	2	1	0	77	11	478
2018	Project management	17	41	21	17	4	0	0	58	21	143
2018	Other services to the public	17	44	12	17	8	1	0	62	26	71
2018	None of the above	15	37	23	12	11	2	1	53	23	189
2017	Client contact centre	23	47	16	5	3	5	0	74	9	55
2017	Federal regulators	18	48	18	11	3	2	0	67	15	332
2017	Compliance, inspection and enforcement	16	38	25	14	4	3	1	55	19	225
2017	Communications or public affairs	15	40	14	19	10	1	0	56	30	103
2017	Access to information and privacy	44	44	12	0	0	0	0	88	0	18
2017	Security	21	31	16	22	11	0	0	52	32	19
2017	Science and technology	17	44	19	13	5	2	0	62	18	1578
2017	Library services	32	8	33	8	8	10	0	45	18	12
2017	Administration and operations	26	42	20	7	4	1	0	69	12	389
2017	Human resources	37	43	13	4	3	1	0	80	7	189
2017	Financial management	25	50	13	5	3	3	0	78	8	126
2017	Procurement	29	30	20	20	0	0	0	59	20	10
2017	Real property	29	37	16	9	5	5	0	69	14	41
2017	Materiel management	28	32	19	0	11	0	11	67	12	14
2017	Information management	26	42	20	7	3	1	0	69	10	96
2017	Information technology	24	36	23	11	3	2	2	62	15	206
2017	Internal audit	49	29	7	6	0	8	0	85	7	14
2017	Evaluation	26	45	22	7	0	0	0	70	7	35
2017	Data sciences	18	40	22	15	4	1	0	59	19	136
2017	Policy	28	45	12	10	3	1	0	74	13	397
2017	Project management	17	50	17	10	5	1	0	67	15	143
2017	Other services to the public	17	41	16	21	6	0	0	57	27	85
2017	None of the above	15	40	21	14	8	2	0	56	22	268
2014	Client contact centre	20	47	20	11	0	2	0	68	11	68
2014	Federal regulators	12	42	18	20	6	1	0	56	26	457
2014	Compliance, inspection and enforcement	15	39	22	15	8	2	0	54	23	247
2014	Communications or public affairs	11	40	22	14	8	5	0	54	22	117
2014	Access to information and privacy	11	43	29	11	6	0	0	54	17	18
2014	Security	33	23	29	10	5	0	0	56	15	21
2014	Science and technology	16	41	21	14	5	2	0	58	20	1647
2014	Library services	26	38	20	15	0	0	0	64	15	12
2014	Legal services	27	57	0	16	0	0	0	84	16	14
2014	Administration and operations	25	43	20	8	3	2	0	69	11	513
2014	Human resources	28	43	16	7	4	2	0	72	11	180
2014	Financial management	21	50	21	7	1	0	0	71	8	174
2014	Procurement	0	31	19	26	18	6	0	33	46	16
2014	Real property	29	41	19	12	0	0	0	70	12	33
2014	Materiel management	29	46	14	6	5	0	0	74	11	20
2014	Information management	19	44	25	8	3	2	0	64	11	110
2014	Information technology	19	41	21	11	6	2	0	61	17	225
2014	Internal audit	40	48	6	6	0	0	0	88	6	17
2014	Evaluation	30	48	19	3	0	0	0	78	3	36
2014	Other services to the public	15	44	20	11	8	1	0	59	20	164
2014	None of the above	18	41	16	13	9	3	0	61	22	487

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	22	30	31	7	0	2	39	30	54
2020	Federal regulators	8	19	44	22	6	1	0	28	27	326
2020	Compliance, inspection and enforcement	13	23	37	19	6	2	0	26	37	228
2020	Communications or public affairs	5	28	41	17	7	1	0	25	34	96
2020	Security	10	41	27	10	8	3	0	19	53	28
2020	Science and technology	6	15	43	26	8	0	1	35	22	1328
2020	Administration and operations	7	24	36	21	9	1	2	31	32	455
2020	Human resources	8	25	40	18	8	0	1	27	33	215
2020	Financial management	7	21	35	27	8	0	2	36	28	138
2020	Procurement	11	32	29	21	7	0	0	28	44	28
2020	Real property	9	27	37	19	6	0	2	26	36	54
2020	Materiel management	5	16	25	10	31	5	10	47	24	22
2020	Information management	6	23	46	15	9	0	0	25	29	86
2020	Information technology	8	25	34	26	5	1	1	31	34	197
2020	Internal audit	9	19	25	25	13	9	0	42	30	15
2020	Evaluation	6	13	41	26	14	0	0	41	19	47
2020	Data sciences	5	25	35	23	10	2	1	34	31	139
2020	Policy	6	21	39	26	7	0	1	33	28	554
2020	Project management	10	22	41	20	6	1	0	26	32	207
2020	Other services to the public	5	12	38	31	9	2	3	42	17	76
2020	None of the above	6	24	37	21	8	1	3	30	32	215
2019	Client contact centre	5	31	24	20	15	1	4	37	37	62
2019	Federal regulators	6	23	44	20	6	0	0	27	29	366
2019	Compliance, inspection and enforcement	9	31	34	15	9	2	0	25	41	257
2019	Communications or public affairs	15	32	32	13	9	0	0	21	47	128
2019	Access to information and privacy	5	27	22	29	17	0	0	46	32	18
2019	Security	12	48	19	9	12	0	0	21	60	23
2019	Science and technology	6	19	40	24	9	0	1	34	26	1374
2019	Administration and operations	8	22	34	20	12	1	2	33	31	478
2019	Human resources	9	23	36	21	9	1	1	31	32	249
2019	Financial management	8	24	35	22	7	2	2	30	33	164
2019	Procurement	9	25	30	28	7	0	0	36	34	24
2019	Real property	13	25	35	17	7	3	0	24	40	34
2019	Materiel management	6	20	46	12	15	0	0	27	26	18
2019	Information management	8	24	39	25	4	0	0	29	32	103
2019	Information technology	8	20	39	21	9	2	1	31	29	237
2019	Internal audit	4	18	34	22	22	0	0	43	22	22
2019	Evaluation	2	17	40	29	11	2	0	40	19	41
2019	Data sciences	9	15	37	22	14	2	1	37	25	186
2019	Policy	7	23	39	20	8	1	1	29	31	564
2019	Project management	8	24	45	15	8	0	0	23	32	210
2019	Other services to the public	5	24	40	18	11	1	0	30	30	79
2019	None of the above	10	22	38	22	5	1	2	28	33	226
2018	Client contact centre	10	29	31	21	7	0	2	29	40	50
2018	Federal regulators	8	25	44	20	3	1	0	23	33	353
2018	Compliance, inspection and enforcement	10	28	38	17	5	0	0	23	39	208
2018	Communications or public affairs	22	31	32	6	5	2	1	12	55	127
2018	Access to information and privacy	0	17	43	21	19	0	0	40	17	18
2018	Security	8	35	31	26	0	0	0	26	43	16
2018	Science and technology	6	23	40	22	7	1	0	30	29	1395
2018	Library services	5	13	45	18	19	0	0	37	19	16
2018	Administration and operations	8	28	33	21	7	1	1	29	37	396
2018	Human resources	5	25	42	18	8	1	1	27	31	212
2018	Financial management	12	19	36	21	11	1	1	33	31	147
2018	Procurement	14	14	33	39	0	0	0	39	28	22
2018	Real property	14	36	29	19	3	0	0	22	49	32
2018	Materiel management	9	36	40	15	0	0	0	15	45	14
2018	Information management	6	26	45	14	7	0	2	22	32	91
2018	Information technology	10	25	39	13	10	2	0	24	36	173
2018	Internal audit	10	42	25	12	5	0	6	18	56	16
2018	Evaluation	8	19	30	33	5	0	5	40	28	37
2018	Data sciences	5	27	44	16	7	0	2	23	32	136
2018	Policy	10	25	36	21	6	1	2	27	36	477
2018	Project management	10	33	39	16	2	1	0	18	43	143
2018	Other services to the public	9	35	34	15	4	2	0	20	45	69
2018	None of the above	11	29	37	17	5	0	1	22	40	190
2017	Client contact centre	3	19	27	21	21	2	7	46	24	55
2017	Federal regulators	5	27	43	20	5	1	1	25	32	327
2017	Compliance, inspection and enforcement	10	28	36	19	6	1	0	25	39	226
2017	Communications or public affairs	20	30	28	15	4	2	1	19	52	103
2017	Access to information and privacy	6	46	13	11	6	0	18	21	64	17
2017	Security	16	30	27	27	0	0	0	27	46	19
2017	Science and technology	8	18	41	22	9	1	2	32	27	1580
2017	Library services	16	9	40	35	0	0	0	35	25	12
2017	Administration and operations	10	27	35	15	8	1	4	24	39	387
2017	Human resources	11	27	36	17	8	0	2	25	38	189
2017	Financial management	8	22	39	16	10	0	4	27	32	124
2017	Procurement	10	10	51	9	10	0	10	21	23	10
2017	Real property	15	30	26	18	12	0	0	30	44	40
2017	Materiel management	22	13	31	17	11	0	6	30	37	14
2017	Information management	6	23	41	18	10	0	2	28	29	96
2017	Information technology	10	24	38	18	7	0	3	25	35	206
2017	Internal audit	17	30	32	15	7	0	0	22	46	13
2017	Evaluation	3	25	37	26	7	0	3	34	28	35
2017	Data sciences	9	25	41	13	6	2	4	20	36	136
2017	Policy	10	21	43	17	7	1	1	24	32	395
2017	Project management	8	23	46	17	5	0	1	22	32	142
2017	Other services to the public	9	19	36	19	13	0	4	33	30	86
2017	None of the above	10	22	42	12	9	1	3	22	34	266
2014	Client contact centre	8	36	37	15	1	1	2	16	45	68
2014	Federal regulators	10	27	42	16	4	1	1	20	37	457
2014	Compliance, inspection and enforcement	12	28	36	16	4	1	1	21	42	247
2014	Communications or public affairs	13	37	34	10	3	2	1	13	52	117
2014	Access to information and privacy	10	24	21	40	0	0	5	42	36	18
2014	Security	4	44	33	5	9	0	5	15	51	21
2014	Science and technology	6	26	40	20	6	1	1	26	33	1648
2014	Library services	0	24	49	8	8	11	0	17	27	12
2014	Legal services	0	31	27	36	6	0	0	42	31	14
2014	Administration and operations	8	28	37	18	6	1	3	25	37	510
2014	Human resources	12	27	39	17	4	0	1	22	39	180
2014	Financial management	5	29	44	15	6	0	1	21	34	174
2014	Procurement	19	30	26	19	6	0	0	25	49	16
2014	Real property	7	30	45	12	5	0	0	18	37	33
2014	Materiel management	11	37	32	16	3	0	0	20	49	20
2014	Information management	9	29	33	23	4	1	2	27	39	110
2014	Information technology	9	29	40	13	5	1	2	19	40	225
2014	Internal audit	12	11	48	30	0	0	0	30	23	17
2014	Evaluation	6	23	42	13	17	0	0	30	28	36
2014	Other services to the public	11	26	40	14	7	1	1	21	38	164
2014	None of the above	11	23	37	18	7	2	2	26	35	488

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	10	9	25	35	11	6	4	51	21	54
2020	Federal regulators	5	10	26	41	16	2	1	58	15	325
2020	Compliance, inspection and enforcement	19	19	24	20	15	3	0	35	39	227
2020	Communications or public affairs	9	19	33	22	14	2	0	37	29	95
2020	Security	11	18	40	17	11	3	0	28	31	28
2020	Science and technology	6	10	29	36	15	3	2	53	17	1321
2020	Administration and operations	3	11	24	32	23	4	2	59	16	450
2020	Human resources	0	11	35	27	23	2	2	52	12	213
2020	Financial management	4	16	24	31	20	4	2	54	21	139
2020	Procurement	7	15	14	28	28	4	4	60	24	28
2020	Real property	10	10	24	43	12	0	2	55	20	53
2020	Materiel management	0	11	19	26	40	5	0	69	11	22
2020	Information management	1	13	25	39	19	1	2	60	14	85
2020	Information technology	3	15	23	32	23	3	2	58	19	197
2020	Internal audit	9	13	19	38	13	9	0	56	23	15
2020	Evaluation	2	4	18	45	29	2	0	75	6	47
2020	Data sciences	7	16	20	29	21	5	2	54	25	138
2020	Policy	3	9	22	39	25	2	0	66	12	550
2020	Project management	7	16	27	31	16	3	0	49	23	208
2020	Other services to the public	5	14	21	38	16	5	1	57	20	76
2020	None of the above	8	14	24	29	21	3	2	52	22	214
2019	Client contact centre	8	26	24	21	18	0	4	40	35	62
2019	Federal regulators	7	15	34	30	12	2	0	43	23	365
2019	Compliance, inspection and enforcement	13	18	29	24	12	3	1	38	32	257
2019	Communications or public affairs	11	17	28	24	17	2	2	42	29	128
2019	Access to information and privacy	11	10	43	19	18	0	0	36	21	18
2019	Security	8	45	30	0	12	0	4	13	56	23
2019	Science and technology	7	15	31	28	15	2	1	45	23	1371
2019	Administration and operations	7	14	25	28	21	2	2	52	22	478
2019	Human resources	5	14	22	36	17	4	2	56	20	247
2019	Financial management	4	16	31	30	13	3	4	46	21	164
2019	Procurement	13	17	26	20	17	4	3	39	33	24
2019	Real property	7	14	25	38	13	3	0	53	21	34
2019	Materiel management	12	6	35	22	20	0	6	44	19	19
2019	Information management	4	17	30	30	18	0	0	49	21	102
2019	Information technology	4	8	32	29	21	6	1	54	12	237
2019	Internal audit	0	13	22	28	30	8	0	63	14	22
2019	Evaluation	4	7	28	25	22	12	2	55	13	39
2019	Data sciences	8	16	24	29	17	5	1	49	25	185
2019	Policy	4	10	26	36	20	2	2	58	15	560
2019	Project management	5	18	35	23	16	2	1	41	23	207
2019	Other services to the public	11	14	35	22	14	4	0	37	27	79
2019	None of the above	9	16	26	33	12	1	3	47	26	225
2018	Client contact centre	9	26	31	19	6	6	2	28	38	50
2018	Federal regulators	8	16	33	33	9	2	0	43	24	350
2018	Compliance, inspection and enforcement	16	28	23	24	8	0	0	33	44	205
2018	Communications or public affairs	15	29	33	12	7	2	2	20	46	127
2018	Access to information and privacy	11	16	39	16	19	0	0	34	27	18
2018	Security	26	26	32	8	8	0	0	15	52	15
2018	Science and technology	8	18	34	25	12	2	1	38	27	1388
2018	Library services	5	0	27	31	37	0	0	68	5	16
2018	Administration and operations	8	21	27	26	15	2	1	42	30	394
2018	Human resources	5	11	33	30	15	2	3	48	17	213
2018	Financial management	8	15	31	25	17	2	2	43	24	147
2018	Procurement	11	15	27	24	10	13	0	39	30	22
2018	Real property	14	30	17	14	19	7	0	35	47	32
2018	Materiel management	9	49	36	0	0	0	5	0	62	14
2018	Information management	5	21	37	19	12	3	2	33	28	90
2018	Information technology	7	19	30	23	15	6	1	40	28	173
2018	Internal audit	6	38	22	17	11	0	6	30	47	16
2018	Evaluation	5	19	27	24	17	2	5	45	26	37
2018	Data sciences	8	18	38	19	13	2	2	34	27	136
2018	Policy	6	13	27	34	15	3	2	51	20	474
2018	Project management	13	24	29	23	9	2	0	33	38	144
2018	Other services to the public	11	32	26	21	5	3	2	28	45	69
2018	None of the above	13	24	26	21	11	2	3	34	39	188
2017	Client contact centre	7	8	31	22	23	5	5	50	16	55
2017	Federal regulators	7	14	38	25	12	3	1	39	21	329
2017	Compliance, inspection and enforcement	12	24	27	22	10	3	2	34	38	226
2017	Communications or public affairs	28	29	22	9	7	1	4	17	60	102
2017	Access to information and privacy	0	17	33	28	5	0	16	40	20	18
2017	Security	25	33	27	5	0	5	5	6	64	19
2017	Science and technology	9	19	30	24	13	3	2	39	29	1576
2017	Library services	9	9	35	26	21	0	0	47	18	11
2017	Administration and operations	10	19	29	22	11	4	6	37	31	387
2017	Human resources	9	15	27	21	19	3	6	44	26	189
2017	Financial management	8	15	29	24	19	1	4	45	25	124
2017	Procurement	10	10	51	19	10	0	0	29	20	10
2017	Real property	12	28	20	10	24	2	5	36	43	40
2017	Materiel management	16	6	24	32	11	0	11	48	25	14
2017	Information management	7	16	35	25	15	1	1	41	23	94
2017	Information technology	10	16	29	25	15	4	2	42	28	206
2017	Internal audit	0	22	63	7	7	0	0	15	22	14
2017	Evaluation	3	14	45	20	16	0	3	36	17	35
2017	Data sciences	9	15	30	22	13	5	6	40	26	137
2017	Policy	8	12	30	30	15	2	2	48	21	395
2017	Project management	9	19	30	29	10	2	1	41	29	141
2017	Other services to the public	15	17	30	24	11	0	4	36	33	86
2017	None of the above	11	21	32	20	10	3	5	32	34	265
2014	Client contact centre	7	24	42	15	6	3	3	22	33	67
2014	Federal regulators	8	23	31	28	7	2	1	36	32	457
2014	Compliance, inspection and enforcement	17	24	30	16	11	2	1	27	42	247
2014	Communications or public affairs	15	27	35	16	4	3	0	21	43	117
2014	Access to information and privacy	13	11	38	24	10	0	5	35	25	18
2014	Security	5	42	24	18	5	0	5	24	50	21
2014	Science and technology	10	22	34	20	9	3	2	31	33	1647
2014	Library services	0	24	15	26	15	19	0	51	30	12
2014	Legal services	0	22	36	27	14	0	0	42	22	14
2014	Administration and operations	7	20	32	23	9	4	4	35	30	508
2014	Human resources	9	25	28	23	10	3	2	35	36	179
2014	Financial management	6	23	32	23	8	6	1	34	32	174
2014	Procurement	43	19	12	12	6	0	6	20	67	16
2014	Real property	20	21	34	10	9	5	0	20	44	33
2014	Materiel management	23	21	37	19	0	0	0	19	44	20
2014	Information management	8	19	29	26	12	1	5	41	29	110
2014	Information technology	12	23	25	22	12	3	4	35	38	225
2014	Internal audit	6	13	34	29	12	0	6	44	20	17
2014	Evaluation	8	3	39	25	22	2	0	48	11	36
2014	Other services to the public	10	26	26	23	11	2	1	35	38	164
2014	None of the above	11	16	30	25	12	3	3	39	29	487

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	15	29	20	27	5	2	2	33	46	54
2020	Federal regulators	19	27	35	15	3	1	1	18	46	324
2020	Compliance, inspection and enforcement	28	28	26	9	7	1	0	16	57	228
2020	Communications or public affairs	25	40	18	6	5	4	1	12	69	96
2020	Security	24	27	27	10	9	3	0	20	52	27
2020	Science and technology	17	28	31	14	6	2	2	21	47	1328
2020	Administration and operations	15	23	34	17	7	2	1	25	40	454
2020	Human resources	7	23	36	22	9	1	2	32	30	214
2020	Financial management	11	30	29	17	8	4	1	26	43	139
2020	Procurement	11	22	26	21	21	0	0	42	33	28
2020	Real property	13	26	35	20	4	0	2	24	40	54
2020	Materiel management	6	14	19	21	31	5	5	57	22	22
2020	Information management	10	28	31	16	12	2	0	29	39	86
2020	Information technology	17	24	27	17	10	4	1	29	43	195
2020	Internal audit	21	6	13	38	13	9	0	56	31	15
2020	Evaluation	13	20	36	18	9	4	0	28	35	47
2020	Data sciences	14	19	34	14	14	4	1	29	35	139
2020	Policy	13	24	36	20	6	1	1	27	37	555
2020	Project management	19	33	30	13	3	1	0	17	52	208
2020	Other services to the public	12	17	41	14	10	4	3	26	31	76
2020	None of the above	17	29	27	14	7	3	3	22	49	216
2019	Client contact centre	15	24	17	15	17	6	5	36	44	62
2019	Federal regulators	20	33	33	10	4	1	0	14	53	366
2019	Compliance, inspection and enforcement	26	25	28	11	7	1	1	19	53	256
2019	Communications or public affairs	19	29	33	11	6	2	1	17	49	129
2019	Access to information and privacy	15	20	35	13	16	0	0	30	35	19
2019	Security	24	35	17	10	4	6	4	16	66	23
2019	Science and technology	20	27	27	15	7	2	2	23	48	1373
2019	Administration and operations	18	21	30	15	11	2	3	27	41	477
2019	Human resources	7	21	34	21	12	3	2	35	30	250
2019	Financial management	11	23	40	13	6	2	4	20	37	164
2019	Procurement	17	24	31	19	9	0	0	28	41	24
2019	Real property	21	30	31	10	5	3	0	15	52	34
2019	Materiel management	10	24	22	21	17	0	6	40	37	19
2019	Information management	20	20	39	13	6	2	0	19	41	102
2019	Information technology	15	22	27	25	7	3	1	34	38	237
2019	Internal audit	4	15	30	25	22	4	0	48	20	21
2019	Evaluation	10	17	37	29	3	5	0	34	28	41
2019	Data sciences	20	20	21	17	14	5	2	34	43	186
2019	Policy	15	25	32	17	7	2	1	25	42	561
2019	Project management	20	30	31	14	3	1	0	18	50	209
2019	Other services to the public	11	26	32	14	10	4	3	26	39	79
2019	None of the above	21	28	26	13	7	2	4	21	51	225
2018	Client contact centre	21	22	28	19	3	2	4	24	46	50
2018	Federal regulators	25	31	27	12	3	1	1	15	57	352
2018	Compliance, inspection and enforcement	27	27	29	12	4	1	0	16	55	206
2018	Communications or public affairs	30	25	23	11	7	3	0	18	58	127
2018	Access to information and privacy	11	17	45	22	5	0	0	27	27	18
2018	Security	33	17	20	25	0	6	0	26	53	16
2018	Science and technology	23	29	25	13	6	3	1	20	54	1392
2018	Library services	19	20	7	43	11	0	0	55	39	16
2018	Administration and operations	20	29	28	14	7	0	2	22	50	397
2018	Human resources	9	18	37	23	9	2	3	34	28	212
2018	Financial management	15	25	35	15	6	1	4	21	42	146
2018	Procurement	26	30	21	18	5	0	0	23	56	22
2018	Real property	37	34	9	16	0	4	0	16	74	32
2018	Materiel management	22	20	37	21	0	0	0	21	42	13
2018	Information management	12	34	26	17	8	2	2	26	48	90
2018	Information technology	15	21	32	14	11	5	2	27	39	174
2018	Internal audit	24	31	17	18	11	0	0	28	55	16
2018	Evaluation	30	21	16	19	6	2	5	27	56	37
2018	Data sciences	19	32	25	11	9	0	4	21	53	136
2018	Policy	15	29	31	17	6	1	1	23	44	478
2018	Project management	23	37	31	7	1	0	0	8	60	144
2018	Other services to the public	24	28	23	15	4	5	2	20	56	68
2018	None of the above	28	30	23	10	3	2	3	14	61	190
2017	Client contact centre	15	21	21	14	16	3	11	35	41	55
2017	Federal regulators	27	30	32	8	3	0	0	11	57	332
2017	Compliance, inspection and enforcement	24	31	26	12	5	0	2	17	57	225
2017	Communications or public affairs	28	25	27	10	5	4	2	15	56	103
2017	Access to information and privacy	17	22	44	17	0	0	0	17	39	18
2017	Security	26	15	42	5	6	0	5	12	43	19
2017	Science and technology	23	29	27	11	6	2	3	17	54	1580
2017	Library services	16	33	40	0	0	0	10	0	55	12
2017	Administration and operations	19	28	32	11	5	1	5	17	50	385
2017	Human resources	10	25	34	16	11	1	3	28	36	188
2017	Financial management	16	24	32	16	5	1	6	23	43	125
2017	Procurement	20	10	49	10	10	0	0	20	30	10
2017	Real property	21	34	35	5	2	0	2	7	57	40
2017	Materiel management	22	13	32	12	11	0	11	25	39	14
2017	Information management	10	33	26	16	12	1	3	29	44	96
2017	Information technology	15	23	27	21	10	3	2	32	40	204
2017	Internal audit	0	14	64	7	14	0	0	21	14	14
2017	Evaluation	28	28	19	15	6	0	3	22	58	35
2017	Data sciences	19	27	34	8	6	2	4	15	49	137
2017	Policy	18	23	32	15	8	1	2	24	42	396
2017	Project management	26	31	32	8	2	1	1	10	58	142
2017	Other services to the public	22	27	27	11	11	0	2	23	49	86
2017	None of the above	27	27	25	12	4	0	4	17	57	266
2014	Client contact centre	23	28	27	14	4	1	2	18	54	68
2014	Federal regulators	33	30	23	8	4	1	0	12	64	457
2014	Compliance, inspection and enforcement	38	26	21	7	4	2	1	12	66	247
2014	Communications or public affairs	43	23	18	6	3	4	2	10	71	117
2014	Access to information and privacy	10	50	40	0	0	0	0	0	60	18
2014	Security	14	47	19	9	0	0	11	10	69	21
2014	Science and technology	32	28	24	9	4	2	2	14	61	1647
2014	Library services	8	39	26	8	0	19	0	9	58	12
2014	Legal services	27	20	39	6	8	0	0	14	47	14
2014	Administration and operations	26	33	27	8	4	1	2	12	60	512
2014	Human resources	13	27	39	14	4	1	2	19	41	180
2014	Financial management	19	26	37	11	4	1	3	15	47	174
2014	Procurement	30	19	19	26	0	0	6	27	52	16
2014	Real property	16	34	32	9	6	2	0	15	51	33
2014	Materiel management	22	17	34	24	0	0	3	25	40	20
2014	Information management	17	29	24	18	4	4	4	23	51	110
2014	Information technology	18	24	33	14	7	1	2	22	44	224
2014	Internal audit	36	17	29	6	6	0	6	12	57	17
2014	Evaluation	27	37	17	6	8	2	4	14	68	36
2014	Other services to the public	30	31	20	7	8	1	3	16	64	164
2014	None of the above	28	25	26	9	7	2	2	17	56	488

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	6	22	27	32	11	0	2	44	29	54
2020	Federal regulators	9	24	40	20	5	1	0	26	34	324
2020	Compliance, inspection and enforcement	8	11	33	33	15	2	0	48	19	227
2020	Communications or public affairs	12	29	33	17	8	1	0	25	42	96
2020	Security	3	22	25	31	16	3	0	49	26	28
2020	Science and technology	5	12	33	33	15	1	1	49	17	1322
2020	Library services	0	0	44	49	8	0	0	56	0	14
2020	Legal services	0	7	29	35	29	0	0	64	7	14
2020	Administration and operations	10	19	35	23	12	1	1	36	29	454
2020	Human resources	4	17	35	27	16	0	1	44	21	214
2020	Financial management	8	23	34	20	13	0	2	34	32	138
2020	Procurement	4	29	25	32	10	0	0	42	33	28
2020	Real property	6	15	31	36	9	0	2	47	22	54
2020	Materiel management	0	0	18	27	51	5	0	81	0	22
2020	Information management	5	11	26	39	16	1	2	56	16	86
2020	Information technology	6	10	30	34	20	1	1	54	16	194
2020	Internal audit	0	6	47	31	6	9	0	42	7	15
2020	Evaluation	6	12	29	43	8	0	2	52	19	46
2020	Data sciences	7	6	29	36	21	1	0	58	13	138
2020	Policy	15	28	32	18	7	0	1	25	43	554
2020	Project management	8	24	32	27	9	1	0	36	32	208
2020	Other services to the public	3	8	30	36	20	1	1	57	12	76
2020	None of the above	7	21	30	25	13	1	2	40	29	215
2019	Client contact centre	6	16	25	28	22	1	2	52	23	61
2019	Federal regulators	10	25	34	22	8	1	0	30	36	363
2019	Compliance, inspection and enforcement	4	15	30	34	15	2	0	50	20	255
2019	Communications or public affairs	16	17	30	25	11	0	1	36	34	128
2019	Access to information and privacy	10	22	27	16	25	0	0	41	32	18
2019	Security	3	26	36	23	12	0	0	35	29	23
2019	Science and technology	4	15	32	32	16	1	1	48	19	1360
2019	Administration and operations	9	18	30	25	17	1	2	42	28	479
2019	Human resources	4	12	34	31	15	1	2	48	17	248
2019	Financial management	9	19	34	27	8	1	2	36	28	164
2019	Procurement	9	22	30	22	17	0	0	39	31	24
2019	Real property	10	17	39	21	9	4	0	32	27	33
2019	Materiel management	0	12	30	24	29	0	6	56	12	19
2019	Information management	6	18	25	38	13	0	0	51	24	101
2019	Information technology	4	15	23	30	24	1	2	56	19	235
2019	Internal audit	4	27	23	26	14	0	6	43	33	22
2019	Evaluation	5	14	38	28	10	4	0	41	19	41
2019	Data sciences	3	13	29	29	23	3	0	53	17	186
2019	Policy	12	28	32	19	8	1	1	28	40	560
2019	Project management	9	26	32	25	8	0	0	33	35	206
2019	Other services to the public	5	16	25	29	21	1	3	53	22	79
2019	None of the above	9	15	31	24	16	1	3	43	25	226
2018	Client contact centre	2	21	28	38	6	2	2	47	24	50
2018	Federal regulators	14	27	36	17	5	1	0	22	42	350
2018	Compliance, inspection and enforcement	6	14	36	32	10	1	1	43	20	207
2018	Communications or public affairs	20	26	28	19	6	1	1	25	46	126
2018	Access to information and privacy	27	23	27	15	8	0	0	23	50	18
2018	Security	8	12	44	25	11	0	0	36	19	16
2018	Science and technology	6	14	34	33	12	1	1	45	20	1387
2018	Library services	0	0	43	27	30	0	0	57	0	16
2018	Administration and operations	10	20	30	25	12	1	2	37	31	397
2018	Human resources	5	13	35	31	13	0	3	45	19	211
2018	Financial management	12	15	38	25	9	0	1	34	28	147
2018	Procurement	14	21	41	12	10	0	0	23	36	22
2018	Real property	16	20	24	28	13	0	0	41	36	32
2018	Materiel management	0	20	44	12	24	0	0	36	20	14
2018	Information management	5	17	33	31	10	1	2	43	23	89
2018	Information technology	9	12	32	25	15	5	1	42	23	173
2018	Internal audit	10	41	21	6	16	0	6	24	54	16
2018	Evaluation	11	19	19	32	14	2	2	48	32	37
2018	Data sciences	6	13	33	27	17	0	2	46	20	135
2018	Policy	14	28	33	18	5	1	1	24	43	476
2018	Project management	13	24	39	20	3	1	0	24	37	144
2018	Other services to the public	9	11	29	36	13	2	0	50	20	67
2018	None of the above	9	22	33	24	9	1	2	33	33	190
2017	Client contact centre	2	15	23	19	34	0	9	58	18	55
2017	Federal regulators	14	25	41	16	5	0	0	21	39	329
2017	Compliance, inspection and enforcement	7	14	35	25	16	1	2	43	21	224
2017	Communications or public affairs	21	23	29	19	6	1	1	26	45	103
2017	Access to information and privacy	12	21	44	17	5	0	0	23	33	18
2017	Security	0	15	43	37	6	0	0	43	15	19
2017	Science and technology	5	13	32	30	16	1	2	48	19	1574
2017	Library services	0	0	49	32	8	0	10	45	0	12
2017	Administration and operations	12	21	34	20	8	0	4	29	35	385
2017	Human resources	8	15	36	22	13	1	5	38	24	189
2017	Financial management	5	22	31	25	13	0	4	39	29	124
2017	Procurement	20	30	10	19	20	0	0	39	51	10
2017	Real property	2	24	33	19	15	2	5	37	28	40
2017	Materiel management	12	0	43	24	11	0	11	39	13	14
2017	Information management	7	11	39	25	15	0	3	41	18	94
2017	Information technology	7	18	34	22	18	1	1	40	25	204
2017	Internal audit	0	23	34	15	28	0	0	43	23	14
2017	Evaluation	9	20	45	20	8	0	0	27	28	35
2017	Data sciences	4	10	33	35	13	1	4	51	15	137
2017	Policy	14	28	32	15	8	2	0	24	44	393
2017	Project management	10	18	41	21	9	1	1	30	29	141
2017	Other services to the public	10	13	25	33	15	1	2	50	24	86
2017	None of the above	12	16	35	19	14	1	3	34	30	264
2014	Client contact centre	9	25	40	20	6	0	0	26	34	67
2014	Federal regulators	14	31	36	15	4	1	0	19	45	454
2014	Compliance, inspection and enforcement	7	17	28	32	13	2	1	46	25	247
2014	Communications or public affairs	18	25	32	16	9	1	0	25	43	115
2014	Access to information and privacy	16	21	42	12	10	0	0	22	36	18
2014	Security	5	19	33	15	23	0	5	40	25	21
2014	Science and technology	7	17	34	29	10	1	2	41	24	1641
2014	Library services	0	0	47	30	22	0	0	53	0	12
2014	Legal services	7	20	51	15	8	0	0	23	27	14
2014	Administration and operations	11	26	32	22	7	0	3	30	38	507
2014	Human resources	4	18	41	26	9	1	2	36	23	180
2014	Financial management	4	20	35	27	11	1	1	39	25	174
2014	Procurement	24	37	26	13	0	0	0	13	62	16
2014	Real property	10	12	49	20	7	3	0	27	22	33
2014	Materiel management	12	6	45	19	18	0	0	37	18	19
2014	Information management	9	20	31	29	7	1	3	38	30	110
2014	Information technology	7	13	33	29	12	1	4	44	21	224
2014	Internal audit	12	12	41	25	11	0	0	36	23	17
2014	Evaluation	6	15	44	17	13	2	4	32	22	35
2014	Other services to the public	5	16	38	25	15	1	1	40	21	164
2014	None of the above	10	23	34	21	8	1	2	30	35	487

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	30	29	18	15	0	0	32	39	53
2020	Federal regulators	13	21	31	23	9	2	1	33	35	324
2020	Compliance, inspection and enforcement	15	20	26	24	12	2	1	38	36	228
2020	Communications or public affairs	11	25	33	17	14	1	0	31	36	96
2020	Security	14	19	35	20	8	3	0	30	34	28
2020	Science and technology	13	24	28	22	10	2	1	33	38	1329
2020	Administration and operations	10	19	27	24	15	1	4	41	30	453
2020	Human resources	11	20	26	25	14	0	2	41	32	215
2020	Financial management	13	16	29	22	18	2	1	41	30	139
2020	Procurement	15	15	22	37	10	0	0	48	30	27
2020	Real property	7	13	31	31	14	0	4	47	21	53
2020	Materiel management	0	5	26	29	35	5	0	67	5	22
2020	Information management	9	11	38	21	15	3	3	38	22	86
2020	Information technology	13	24	25	22	12	2	2	36	38	196
2020	Internal audit	9	25	41	19	6	0	0	25	34	15
2020	Evaluation	6	15	28	27	19	0	4	48	22	46
2020	Data sciences	14	16	26	20	19	2	2	41	32	138
2020	Policy	14	19	30	20	14	2	2	35	34	551
2020	Project management	18	24	25	24	6	2	1	31	43	208
2020	Other services to the public	13	17	27	26	14	2	1	41	31	75
2020	None of the above	15	23	26	15	15	1	4	31	41	217
2019	Client contact centre	5	24	17	32	17	2	3	51	31	61
2019	Federal regulators	13	24	32	19	9	2	1	29	38	365
2019	Compliance, inspection and enforcement	18	22	29	19	10	1	0	30	40	257
2019	Communications or public affairs	12	24	25	20	15	2	3	36	38	128
2019	Access to information and privacy	22	22	16	21	20	0	0	41	44	18
2019	Security	21	29	22	12	8	4	4	23	54	23
2019	Science and technology	17	23	29	16	12	2	2	29	41	1370
2019	Administration and operations	11	17	27	23	16	2	3	41	30	480
2019	Human resources	9	20	27	23	14	3	4	40	32	250
2019	Financial management	13	14	30	27	12	2	2	41	27	164
2019	Procurement	8	27	34	12	16	0	3	29	36	24
2019	Real property	15	16	39	11	12	3	4	25	33	34
2019	Materiel management	12	6	30	15	32	0	6	50	19	19
2019	Information management	11	19	31	20	17	0	2	38	31	102
2019	Information technology	14	16	28	18	20	3	2	40	31	234
2019	Internal audit	13	9	35	15	25	4	0	41	22	21
2019	Evaluation	8	27	31	23	8	2	0	32	36	41
2019	Data sciences	13	18	30	16	18	2	2	35	33	184
2019	Policy	11	18	27	23	14	3	3	40	31	566
2019	Project management	12	27	31	16	9	3	2	26	41	208
2019	Other services to the public	21	22	27	15	13	0	2	28	44	79
2019	None of the above	20	18	24	16	15	2	5	34	41	225
2018	Client contact centre	22	19	29	22	4	0	4	27	42	50
2018	Federal regulators	18	26	31	18	4	1	1	23	45	352
2018	Compliance, inspection and enforcement	23	29	23	14	9	1	1	23	54	207
2018	Communications or public affairs	12	26	32	21	5	3	2	27	40	127
2018	Access to information and privacy	11	33	28	14	13	0	0	28	44	18
2018	Security	27	47	19	0	7	0	0	7	74	16
2018	Science and technology	20	26	29	14	8	2	1	23	47	1390
2018	Library services	13	18	25	7	37	0	0	43	31	16
2018	Administration and operations	11	25	27	21	12	1	3	34	38	397
2018	Human resources	6	16	29	30	15	2	4	47	22	211
2018	Financial management	12	25	27	25	11	0	1	36	37	147
2018	Procurement	9	38	19	14	20	0	0	34	47	22
2018	Real property	11	42	12	22	10	0	4	33	55	32
2018	Materiel management	31	19	31	15	0	0	5	16	52	14
2018	Information management	10	28	27	21	10	1	3	32	39	91
2018	Information technology	17	25	25	15	12	4	2	29	45	173
2018	Internal audit	19	25	37	7	5	0	7	13	47	15
2018	Evaluation	5	25	26	25	14	0	5	41	32	37
2018	Data sciences	20	26	29	9	11	1	4	22	48	136
2018	Policy	14	18	32	20	10	3	3	32	34	479
2018	Project management	23	35	22	16	2	2	1	18	59	144
2018	Other services to the public	28	19	26	14	11	2	0	26	48	69
2018	None of the above	21	26	30	13	5	1	4	20	49	190
2017	Client contact centre	8	23	19	9	25	2	15	40	37	55
2017	Federal regulators	18	27	31	16	5	2	1	22	45	331
2017	Compliance, inspection and enforcement	23	22	28	15	9	1	2	25	47	226
2017	Communications or public affairs	23	26	24	12	5	6	4	19	54	102
2017	Access to information and privacy	17	11	34	16	5	0	16	26	33	18
2017	Security	32	37	21	11	0	0	0	11	69	19
2017	Science and technology	18	24	29	15	10	1	3	27	43	1577
2017	Library services	16	48	17	8	0	0	10	9	72	12
2017	Administration and operations	18	20	30	18	8	1	5	28	40	386
2017	Human resources	15	23	32	16	10	1	3	27	40	187
2017	Financial management	12	27	27	17	10	3	3	29	42	125
2017	Procurement	41	10	10	19	20	0	0	39	51	10
2017	Real property	14	39	30	0	12	3	2	13	56	40
2017	Materiel management	24	31	6	13	27	0	0	40	54	14
2017	Information management	15	26	25	20	11	0	2	32	43	96
2017	Information technology	16	28	23	14	14	1	3	29	46	207
2017	Internal audit	30	28	29	7	7	0	0	14	57	14
2017	Evaluation	26	20	27	17	7	3	0	24	48	35
2017	Data sciences	16	26	29	11	10	1	8	22	46	137
2017	Policy	17	21	30	16	9	4	4	27	41	394
2017	Project management	17	32	29	13	7	1	1	20	50	143
2017	Other services to the public	27	21	29	10	10	0	3	21	50	86
2017	None of the above	22	29	25	10	8	1	4	19	55	266
2014	Client contact centre	24	30	24	12	6	1	3	19	56	68
2014	Federal regulators	21	30	28	13	5	2	1	18	53	456
2014	Compliance, inspection and enforcement	20	28	25	17	7	2	1	25	49	246
2014	Communications or public affairs	32	23	24	9	6	1	5	16	59	116
2014	Access to information and privacy	18	23	38	11	5	0	5	17	43	18
2014	Security	23	53	14	5	5	0	0	10	76	21
2014	Science and technology	20	28	27	13	8	2	3	21	51	1648
2014	Library services	15	34	32	11	8	0	0	19	50	12
2014	Legal services	14	19	44	14	8	0	0	22	34	14
2014	Administration and operations	19	24	28	16	8	1	4	25	45	509
2014	Human resources	17	32	28	13	7	1	3	20	51	180
2014	Financial management	10	26	32	20	9	2	2	30	37	173
2014	Procurement	62	12	13	0	6	0	6	7	79	16
2014	Real property	38	32	18	9	4	0	0	12	70	33
2014	Materiel management	38	16	14	22	11	0	0	33	54	20
2014	Information management	19	25	28	13	9	0	5	23	47	110
2014	Information technology	21	29	23	11	8	2	4	20	55	224
2014	Internal audit	18	12	40	20	11	0	0	31	29	17
2014	Evaluation	14	42	15	11	13	2	4	25	59	36
2014	Other services to the public	22	27	29	13	5	4	0	18	51	164
2014	None of the above	18	28	26	15	7	2	4	23	49	487

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	11	30	29	17	2	4	50	19	54
2020	Federal regulators	6	12	33	34	13	1	1	48	18	324
2020	Compliance, inspection and enforcement	15	18	23	21	16	4	3	40	35	227
2020	Communications or public affairs	8	23	30	20	15	2	2	37	32	96
2020	Security	3	41	17	24	12	3	0	37	46	28
2020	Science and technology	5	10	25	34	21	3	2	58	16	1315
2020	Administration and operations	8	16	22	31	18	3	2	52	24	453
2020	Human resources	7	16	32	23	18	2	2	43	24	214
2020	Financial management	8	16	25	26	19	5	1	48	26	139
2020	Procurement	4	15	25	31	21	0	4	55	19	28
2020	Real property	4	7	16	41	27	0	5	71	12	54
2020	Materiel management	0	6	20	16	42	11	5	69	7	21
2020	Information management	2	19	30	22	17	5	4	43	23	86
2020	Information technology	5	13	24	30	22	4	2	55	19	194
2020	Internal audit	15	25	22	25	6	6	0	33	43	15
2020	Evaluation	10	10	21	26	27	4	2	56	21	47
2020	Data sciences	12	15	21	27	18	6	2	48	29	139
2020	Policy	4	13	24	32	22	4	2	57	18	547
2020	Project management	8	16	24	29	18	4	1	50	25	207
2020	Other services to the public	4	10	22	29	24	5	6	60	16	75
2020	None of the above	10	11	21	29	19	5	5	53	23	214
2019	Client contact centre	11	22	31	15	18	3	0	34	34	59
2019	Federal regulators	11	20	33	24	10	3	0	35	31	365
2019	Compliance, inspection and enforcement	14	23	26	21	12	3	2	35	38	258
2019	Communications or public affairs	11	19	25	24	15	5	1	42	32	127
2019	Access to information and privacy	37	26	36	0	0	0	0	0	64	18
2019	Security	17	22	34	14	8	0	4	24	41	23
2019	Science and technology	7	14	26	28	19	3	4	50	22	1365
2019	Administration and operations	9	18	25	22	19	3	3	44	29	479
2019	Human resources	8	20	28	24	13	5	3	39	30	248
2019	Financial management	9	20	23	31	13	2	3	46	30	164
2019	Procurement	22	13	28	16	18	0	3	35	36	24
2019	Real property	6	14	35	17	18	7	2	39	22	34
2019	Materiel management	16	6	25	9	32	0	12	47	25	19
2019	Information management	8	22	28	21	18	2	1	40	31	98
2019	Information technology	4	9	24	30	23	5	4	58	15	237
2019	Internal audit	12	12	26	25	19	0	6	47	26	22
2019	Evaluation	7	17	31	29	9	4	2	42	25	41
2019	Data sciences	8	14	22	29	21	4	1	53	24	185
2019	Policy	7	14	24	29	20	3	2	52	23	563
2019	Project management	8	20	28	20	19	3	2	42	29	208
2019	Other services to the public	4	25	25	17	23	1	5	43	31	79
2019	None of the above	12	13	23	25	15	4	6	45	29	224
2018	Client contact centre	17	22	26	21	8	4	3	30	42	47
2018	Federal regulators	14	22	34	21	6	1	1	28	37	348
2018	Compliance, inspection and enforcement	15	26	27	20	10	1	1	31	41	207
2018	Communications or public affairs	24	23	29	13	4	6	0	18	50	126
2018	Access to information and privacy	22	48	17	13	0	0	0	13	69	18
2018	Security	48	20	12	7	7	6	0	16	72	16
2018	Science and technology	7	16	29	27	16	3	2	46	24	1383
2018	Library services	0	0	19	45	37	0	0	81	0	16
2018	Administration and operations	15	23	26	23	10	2	1	34	39	397
2018	Human resources	9	20	34	20	11	4	2	33	31	212
2018	Financial management	7	21	28	33	7	3	2	41	29	147
2018	Procurement	14	27	25	0	21	13	0	24	47	22
2018	Real property	12	24	18	18	20	0	7	41	40	32
2018	Materiel management	16	43	31	5	0	0	5	6	62	14
2018	Information management	5	20	32	22	16	1	4	39	27	90
2018	Information technology	7	15	30	25	15	7	1	43	24	173
2018	Internal audit	27	33	17	6	11	0	6	18	64	16
2018	Evaluation	13	18	28	22	11	2	5	36	34	37
2018	Data sciences	8	16	27	26	16	2	5	45	26	134
2018	Policy	10	16	30	24	11	5	4	39	29	475
2018	Project management	15	24	26	26	8	1	0	35	39	143
2018	Other services to the public	5	23	32	17	16	5	3	35	31	69
2018	None of the above	12	20	29	23	8	2	5	34	35	189
2017	Client contact centre	11	15	15	25	22	3	9	53	30	55
2017	Federal regulators	10	23	33	24	8	1	1	32	34	330
2017	Compliance, inspection and enforcement	13	17	30	22	11	3	3	36	32	226
2017	Communications or public affairs	46	17	17	8	5	6	1	14	68	103
2017	Access to information and privacy	6	5	51	27	5	0	5	34	12	18
2017	Security	26	42	11	11	11	0	0	21	68	19
2017	Science and technology	8	14	26	26	18	3	6	48	23	1574
2017	Library services	16	0	24	33	16	0	10	55	18	12
2017	Administration and operations	14	20	29	18	11	3	4	32	38	386
2017	Human resources	13	22	27	19	11	2	5	33	38	189
2017	Financial management	11	22	24	20	18	2	4	40	35	124
2017	Procurement	30	20	29	0	10	10	0	11	56	10
2017	Real property	2	29	30	17	15	2	5	34	33	40
2017	Materiel management	12	19	24	24	11	0	11	39	34	14
2017	Information management	7	20	28	21	18	3	2	42	29	96
2017	Information technology	7	11	26	27	18	6	5	51	20	207
2017	Internal audit	36	35	14	7	7	0	0	15	71	14
2017	Evaluation	14	20	39	6	15	0	6	23	36	35
2017	Data sciences	8	14	23	24	17	4	10	47	26	137
2017	Policy	9	18	32	21	11	5	4	35	30	395
2017	Project management	9	17	34	20	16	2	2	37	27	142
2017	Other services to the public	7	15	26	25	16	7	4	45	25	86
2017	None of the above	12	16	30	21	13	3	5	37	30	266
2014	Client contact centre	10	31	25	18	10	3	3	31	43	68
2014	Federal regulators	8	18	33	27	10	2	2	39	27	456
2014	Compliance, inspection and enforcement	13	19	28	27	11	1	2	39	32	246
2014	Communications or public affairs	16	26	33	15	6	3	1	22	44	117
2014	Access to information and privacy	7	10	46	17	11	0	10	31	19	18
2014	Security	5	13	29	29	14	0	10	48	21	21
2014	Science and technology	6	13	28	30	16	3	4	49	21	1646
2014	Library services	0	8	35	15	8	27	8	35	12	12
2014	Legal services	14	8	19	31	21	0	6	55	24	14
2014	Administration and operations	9	17	32	22	11	5	4	36	29	509
2014	Human resources	12	22	29	23	8	2	4	33	36	180
2014	Financial management	7	14	31	30	9	4	5	43	23	174
2014	Procurement	32	24	19	19	6	0	0	25	56	16
2014	Real property	13	30	23	15	16	0	2	32	44	33
2014	Materiel management	17	26	42	10	5	0	0	15	42	20
2014	Information management	4	12	24	32	18	3	6	55	18	110
2014	Information technology	3	13	23	36	14	4	7	56	18	225
2014	Internal audit	6	13	34	29	11	0	6	43	20	17
2014	Evaluation	6	12	22	25	24	7	4	55	19	36
2014	Other services to the public	9	14	27	27	18	3	3	47	24	163
2014	None of the above	7	13	28	30	14	3	4	48	22	488

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	10	16	29	21	18	2	5	42	27	53
2020	Federal regulators	14	26	37	16	6	1	1	22	40	324
2020	Compliance, inspection and enforcement	24	24	27	12	11	1	1	23	49	227
2020	Communications or public affairs	13	26	39	9	10	3	0	20	40	96
2020	Access to information and privacy	7	21	42	14	0	15	0	17	33	14
2020	Security	10	32	27	19	8	3	0	29	43	28
2020	Science and technology	16	24	30	18	8	2	2	27	42	1327
2020	Legal services	0	14	14	21	36	15	0	67	16	14
2020	Administration and operations	10	23	33	20	10	2	2	31	35	456
2020	Human resources	5	16	46	18	14	1	1	33	20	214
2020	Financial management	6	24	32	24	12	1	1	37	31	138
2020	Procurement	8	21	33	17	21	0	0	38	29	28
2020	Real property	8	21	42	17	10	0	2	28	30	54
2020	Materiel management	6	16	19	21	31	8	0	56	23	22
2020	Information management	11	22	35	12	15	5	0	29	34	86
2020	Information technology	11	25	31	19	11	3	1	31	37	197
2020	Internal audit	9	0	25	44	13	9	0	63	9	15
2020	Evaluation	17	14	26	17	22	2	2	41	33	47
2020	Data sciences	16	18	26	21	12	5	3	35	37	139
2020	Policy	11	24	35	20	8	2	0	28	36	552
2020	Project management	19	25	35	13	5	2	0	19	45	207
2020	Other services to the public	14	17	33	17	11	4	3	30	34	75
2020	None of the above	19	22	27	18	9	3	2	28	43	217
2019	Client contact centre	6	21	28	22	16	3	4	41	29	62
2019	Federal regulators	17	27	33	15	5	2	1	20	46	364
2019	Compliance, inspection and enforcement	24	27	30	12	5	1	1	18	52	256
2019	Communications or public affairs	15	23	31	13	11	3	4	26	41	129
2019	Access to information and privacy	16	18	28	5	33	0	0	38	34	18
2019	Security	17	13	43	14	4	4	4	20	32	23
2019	Science and technology	19	24	27	15	10	3	2	26	46	1367
2019	Administration and operations	13	22	30	16	14	3	2	31	38	477
2019	Human resources	6	18	38	24	11	2	2	36	25	250
2019	Financial management	8	18	35	28	5	2	4	36	28	164
2019	Procurement	26	9	33	21	12	0	0	33	34	24
2019	Real property	16	22	40	9	8	3	2	18	40	34
2019	Materiel management	17	9	27	21	26	0	0	47	26	19
2019	Information management	15	23	33	20	8	0	2	28	38	101
2019	Information technology	12	16	32	22	14	3	1	38	29	236
2019	Internal audit	8	14	25	28	25	0	0	52	22	22
2019	Evaluation	7	12	33	22	16	7	2	42	22	41
2019	Data sciences	18	19	30	17	11	4	1	30	39	186
2019	Policy	13	21	33	18	10	2	1	30	36	564
2019	Project management	17	33	32	14	3	1	1	17	51	209
2019	Other services to the public	9	24	37	14	12	2	2	27	34	79
2019	None of the above	19	28	26	12	8	1	4	22	50	226
2018	Client contact centre	27	15	30	18	6	0	4	25	44	50
2018	Federal regulators	19	32	33	10	3	2	1	13	52	352
2018	Compliance, inspection and enforcement	23	35	26	12	5	0	0	16	58	208
2018	Communications or public affairs	16	27	31	12	8	6	1	21	46	127
2018	Access to information and privacy	11	22	35	21	5	0	5	28	35	18
2018	Security	20	31	20	30	0	0	0	30	50	16
2018	Science and technology	22	26	27	12	8	3	2	21	50	1392
2018	Library services	19	13	18	7	43	0	0	50	32	16
2018	Administration and operations	17	27	32	12	9	1	1	22	45	396
2018	Human resources	8	18	37	22	10	2	3	34	27	210
2018	Financial management	10	19	39	22	8	1	1	31	30	146
2018	Procurement	20	31	21	14	7	7	0	23	54	22
2018	Real property	22	25	31	18	4	0	0	21	47	32
2018	Materiel management	21	24	31	5	9	9	0	16	50	14
2018	Information management	8	25	38	17	8	2	2	26	35	91
2018	Information technology	13	21	34	12	14	5	0	27	37	173
2018	Internal audit	30	8	22	29	5	0	6	36	40	16
2018	Evaluation	16	22	29	16	11	0	5	29	40	37
2018	Data sciences	21	24	32	7	12	0	3	20	47	135
2018	Policy	15	25	33	16	7	3	1	24	42	478
2018	Project management	17	34	33	11	2	3	0	14	52	142
2018	Other services to the public	19	30	26	14	7	3	2	21	51	69
2018	None of the above	23	32	24	12	4	0	4	17	58	190
2017	Client contact centre	7	26	18	19	18	3	9	42	38	54
2017	Federal regulators	23	28	31	11	3	2	1	15	53	330
2017	Compliance, inspection and enforcement	28	25	28	9	7	2	0	17	54	226
2017	Communications or public affairs	22	24	26	15	6	7	1	23	50	102
2017	Access to information and privacy	6	16	60	5	0	0	12	6	26	18
2017	Security	11	20	48	11	6	5	0	17	32	19
2017	Science and technology	22	26	27	10	8	3	4	20	51	1581
2017	Library services	24	16	16	25	8	0	10	37	45	12
2017	Administration and operations	17	25	34	12	6	2	4	19	44	387
2017	Human resources	9	18	40	17	9	2	4	28	29	189
2017	Financial management	10	20	36	21	8	2	3	30	32	124
2017	Procurement	20	20	39	10	10	0	0	20	41	10
2017	Real property	16	27	38	7	5	2	5	13	46	41
2017	Materiel management	22	13	37	6	0	11	11	8	45	14
2017	Information management	12	25	32	18	10	1	2	29	38	96
2017	Information technology	14	24	26	19	12	3	2	33	40	207
2017	Internal audit	7	15	57	22	0	0	0	22	22	14
2017	Evaluation	7	28	30	14	7	5	9	24	41	35
2017	Data sciences	23	22	26	13	6	3	7	21	50	137
2017	Policy	16	24	35	13	6	3	4	20	42	393
2017	Project management	19	35	28	12	4	2	1	16	55	141
2017	Other services to the public	23	27	24	7	12	4	4	20	54	87
2017	None of the above	28	19	29	11	6	3	4	19	50	266
2014	Client contact centre	14	31	29	14	7	1	3	23	47	68
2014	Federal regulators	23	29	33	10	3	2	0	13	53	456
2014	Compliance, inspection and enforcement	28	26	31	9	4	1	1	13	55	247
2014	Communications or public affairs	25	26	27	13	4	3	2	18	54	117
2014	Access to information and privacy	13	33	22	13	15	0	5	29	48	18
2014	Security	14	23	54	9	0	0	0	9	37	21
2014	Science and technology	23	25	29	11	6	3	3	18	51	1648
2014	Library services	8	24	23	8	8	30	0	22	46	12
2014	Legal services	23	12	29	21	15	0	0	36	35	14
2014	Administration and operations	19	29	30	11	6	2	3	18	50	509
2014	Human resources	8	30	39	11	7	2	2	19	39	179
2014	Financial management	7	23	36	19	10	4	1	31	31	174
2014	Procurement	30	12	32	19	0	0	6	20	46	16
2014	Real property	17	31	38	5	9	0	0	15	47	33
2014	Materiel management	23	15	32	22	5	0	3	28	39	20
2014	Information management	12	22	38	14	6	3	3	22	37	110
2014	Information technology	12	24	29	22	8	3	4	32	38	225
2014	Internal audit	19	23	52	6	0	0	0	6	42	17
2014	Evaluation	19	23	31	9	14	5	0	23	44	36
2014	Other services to the public	21	27	28	12	6	3	3	19	51	164
2014	None of the above	22	24	29	12	7	3	3	20	49	487

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	4	9	48	27	12	0	0	39	13	54
2020	Federal regulators	5	19	41	27	6	0	1	33	25	325
2020	Compliance, inspection and enforcement	12	21	36	24	6	0	0	30	33	228
2020	Communications or public affairs	4	19	45	24	7	1	0	31	24	95
2020	Security	0	20	41	25	10	3	0	37	21	28
2020	Science and technology	6	16	39	28	9	1	1	38	23	1328
2020	Administration and operations	6	18	38	25	12	0	1	38	24	456
2020	Human resources	6	26	40	19	8	0	1	27	32	215
2020	Financial management	4	12	43	26	12	1	1	39	17	139
2020	Procurement	0	10	29	44	17	0	0	61	10	28
2020	Real property	8	10	29	33	20	0	0	53	18	54
2020	Materiel management	0	0	23	28	35	8	5	73	0	22
2020	Information management	7	13	39	24	15	1	0	40	20	86
2020	Information technology	4	12	29	38	15	1	1	54	17	197
2020	Internal audit	0	0	25	62	13	0	0	75	0	15
2020	Evaluation	8	10	21	41	20	0	0	61	18	47
2020	Data sciences	9	18	36	21	16	1	0	37	27	139
2020	Policy	6	17	40	27	9	0	1	37	24	553
2020	Project management	4	18	38	31	8	1	0	39	22	208
2020	Other services to the public	4	18	40	25	10	2	1	36	22	75
2020	None of the above	8	18	39	21	13	0	1	35	26	217
2019	Client contact centre	3	22	39	12	16	4	5	30	27	62
2019	Federal regulators	13	27	32	20	7	0	1	28	40	365
2019	Compliance, inspection and enforcement	16	24	30	20	9	0	1	29	40	257
2019	Communications or public affairs	9	21	32	21	13	1	2	35	32	129
2019	Access to information and privacy	10	31	36	5	17	0	0	22	41	18
2019	Security	8	26	28	26	8	0	4	35	36	23
2019	Science and technology	10	21	39	19	11	0	1	30	31	1370
2019	Administration and operations	7	18	35	27	11	1	1	38	26	477
2019	Human resources	9	24	38	18	9	1	2	27	34	250
2019	Financial management	5	18	35	26	7	4	4	36	26	163
2019	Procurement	4	18	28	29	21	0	0	50	22	24
2019	Real property	16	14	30	24	11	3	2	37	31	34
2019	Materiel management	17	0	36	21	26	0	0	47	17	19
2019	Information management	10	24	39	14	12	0	0	27	34	102
2019	Information technology	6	15	32	30	14	1	2	45	22	237
2019	Internal audit	5	12	35	24	24	0	0	48	17	22
2019	Evaluation	10	23	29	24	15	0	0	39	33	41
2019	Data sciences	13	15	39	17	15	1	0	32	28	186
2019	Policy	9	19	34	25	11	1	1	37	28	563
2019	Project management	7	19	45	18	11	0	0	29	26	207
2019	Other services to the public	7	25	29	26	14	0	0	39	32	79
2019	None of the above	11	24	34	18	11	1	2	30	36	225

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	28	36	16	12	5	3	0	67	17	53
2020	Federal regulators	16	39	20	16	5	4	0	57	22	321
2020	Compliance, inspection and enforcement	12	30	21	21	16	1	0	42	37	225
2020	Communications or public affairs	16	41	27	9	4	2	1	58	14	95
2020	Access to information and privacy	22	57	14	0	0	7	0	85	0	14
2020	Security	15	29	26	22	8	0	0	44	30	28
2020	Science and technology	12	35	25	19	5	4	0	49	25	1318
2020	Library services	0	54	23	15	0	8	0	58	17	14
2020	Administration and operations	26	43	17	9	3	3	0	71	12	454
2020	Human resources	31	44	14	8	1	2	0	76	9	214
2020	Financial management	24	46	17	7	3	3	0	72	11	137
2020	Procurement	28	21	25	16	4	7	0	53	21	28
2020	Real property	21	33	16	21	6	2	0	55	28	53
2020	Materiel management	43	36	5	0	11	5	0	84	11	22
2020	Information management	26	36	18	14	1	5	0	65	16	85
2020	Information technology	18	42	18	10	5	6	0	64	17	192
2020	Internal audit	31	22	25	13	9	0	0	53	21	15
2020	Evaluation	31	42	15	7	0	6	0	77	7	46
2020	Data sciences	16	36	21	17	7	4	0	54	24	139
2020	Policy	18	42	21	10	4	5	0	64	15	549
2020	Project management	16	44	17	15	5	2	0	61	21	204
2020	Other services to the public	20	40	24	10	2	4	0	62	13	75
2020	None of the above	15	32	24	15	9	5	1	49	25	217
2019	Client contact centre	19	35	22	14	7	4	0	56	21	62
2019	Federal regulators	11	31	27	21	7	4	0	43	29	363
2019	Compliance, inspection and enforcement	11	31	20	21	12	5	0	44	34	256
2019	Communications or public affairs	20	32	21	22	4	1	0	53	26	129
2019	Access to information and privacy	9	44	10	10	15	12	0	60	28	19
2019	Security	8	26	17	40	9	0	0	34	49	23
2019	Science and technology	9	32	25	21	9	4	0	43	31	1363
2019	Administration and operations	24	35	21	13	3	5	0	62	16	476
2019	Human resources	26	40	19	9	2	4	1	68	12	248
2019	Financial management	19	37	24	11	4	5	0	59	16	163
2019	Procurement	14	38	17	13	13	4	0	55	27	24
2019	Real property	15	23	25	22	15	0	0	38	37	34
2019	Materiel management	30	33	26	6	6	0	0	63	12	19
2019	Information management	12	34	30	15	4	6	0	49	19	102
2019	Information technology	21	32	19	15	6	7	0	57	22	235
2019	Internal audit	9	21	48	12	0	11	0	33	13	22
2019	Evaluation	14	43	19	10	2	12	0	65	13	41
2019	Data sciences	17	30	22	19	7	4	1	49	27	183
2019	Policy	15	38	21	12	5	7	1	58	19	562
2019	Project management	11	36	24	18	6	5	0	50	25	204
2019	Other services to the public	10	36	23	23	7	1	0	46	30	78
2019	None of the above	14	29	20	19	10	7	1	46	32	224

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	42	10	4	3	0	0	83	7	54
2020	Federal regulators	57	28	7	6	2	1	0	85	8	326
2020	Compliance, inspection and enforcement	50	28	9	6	6	1	0	79	12	227
2020	Communications or public affairs	52	35	4	3	4	1	0	88	8	96
2020	Security	34	21	27	17	0	0	0	56	17	28
2020	Science and technology	49	32	9	7	3	0	0	81	10	1328
2020	Administration and operations	60	28	5	5	2	1	0	88	7	457
2020	Human resources	68	22	7	2	0	0	0	90	3	214
2020	Financial management	62	26	7	2	3	0	0	88	5	137
2020	Procurement	42	36	7	11	0	4	0	81	12	28
2020	Real property	62	23	2	2	8	1	2	87	11	54
2020	Materiel management	73	17	5	0	5	0	0	90	5	22
2020	Information management	69	20	9	2	0	0	0	89	2	84
2020	Information technology	58	31	6	4	1	1	0	89	5	196
2020	Internal audit	57	31	13	0	0	0	0	87	0	15
2020	Evaluation	53	38	2	4	2	0	0	92	6	47
2020	Data sciences	51	32	7	6	4	1	0	83	10	137
2020	Policy	60	26	4	6	3	0	0	86	9	551
2020	Project management	60	24	9	4	2	1	0	85	6	208
2020	Other services to the public	53	28	9	5	3	3	0	83	8	75
2020	None of the above	56	23	8	4	8	1	0	80	12	216
2019	Client contact centre	44	39	10	7	1	0	0	82	8	61
2019	Federal regulators	57	28	6	6	2	1	0	86	8	366
2019	Compliance, inspection and enforcement	48	33	9	6	3	1	0	82	9	256
2019	Communications or public affairs	61	23	5	6	5	0	0	83	11	129
2019	Access to information and privacy	50	25	10	10	5	0	0	75	15	19
2019	Security	34	14	18	23	11	0	0	48	34	23
2019	Science and technology	46	32	9	8	4	1	0	78	13	1374
2019	Administration and operations	56	28	6	6	2	1	0	86	8	477
2019	Human resources	59	30	5	3	2	1	0	90	5	251
2019	Financial management	55	29	7	6	2	2	0	85	8	163
2019	Procurement	49	25	13	4	9	0	0	74	13	24
2019	Real property	37	35	3	14	9	3	0	74	24	34
2019	Materiel management	70	15	9	6	0	0	0	85	6	19
2019	Information management	59	23	10	6	1	0	0	83	7	102
2019	Information technology	63	27	3	4	2	0	0	91	6	236
2019	Internal audit	38	44	4	10	4	0	0	82	14	22
2019	Evaluation	60	26	5	9	0	0	0	86	9	41
2019	Data sciences	51	31	6	7	3	1	1	84	10	184
2019	Policy	56	27	7	7	3	0	0	83	10	566
2019	Project management	54	30	4	7	4	0	0	84	12	209
2019	Other services to the public	44	41	13	3	0	0	0	84	3	79
2019	None of the above	53	28	6	8	2	1	2	84	11	225
2018	Client contact centre	45	41	8	0	6	0	0	86	6	50
2018	Federal regulators	49	31	8	8	3	1	0	80	12	352
2018	Compliance, inspection and enforcement	40	25	13	11	10	0	0	65	21	207
2018	Communications or public affairs	49	30	9	7	4	1	0	80	11	127
2018	Access to information and privacy	38	30	32	0	0	0	0	68	0	18
2018	Security	36	23	25	6	10	0	0	60	16	16
2018	Science and technology	37	36	11	12	4	1	0	73	16	1381
2018	Library services	49	47	5	0	0	0	0	95	0	16
2018	Administration and operations	44	31	9	9	6	1	0	75	15	396
2018	Human resources	54	34	4	6	2	1	0	88	8	214
2018	Financial management	45	35	9	6	5	0	0	80	10	145
2018	Procurement	53	30	11	3	3	0	0	83	6	22
2018	Real property	48	31	6	9	6	0	0	79	15	32
2018	Materiel management	35	40	15	5	5	0	0	75	10	14
2018	Information management	50	31	6	7	5	0	0	81	13	89
2018	Information technology	46	35	9	5	3	2	0	83	8	174
2018	Internal audit	21	23	14	20	16	6	0	48	38	16
2018	Evaluation	55	31	8	6	0	0	0	86	6	36
2018	Data sciences	42	31	8	8	11	1	0	73	19	135
2018	Policy	56	26	5	6	5	1	0	84	11	478
2018	Project management	44	35	7	10	4	0	0	79	14	140
2018	Other services to the public	40	27	17	14	1	0	0	67	15	71
2018	None of the above	40	34	11	10	4	0	0	74	14	189
2017	Client contact centre	50	28	12	7	4	0	0	78	11	55
2017	Federal regulators	51	29	7	9	4	0	0	80	13	332
2017	Compliance, inspection and enforcement	36	35	15	8	6	1	0	71	14	226
2017	Communications or public affairs	42	33	5	8	11	0	0	75	19	103
2017	Access to information and privacy	39	44	11	0	6	0	0	83	6	18
2017	Security	27	25	32	10	5	0	0	53	16	19
2017	Science and technology	42	33	9	9	6	1	0	76	15	1583
2017	Library services	48	25	10	16	0	0	0	74	16	12
2017	Administration and operations	43	31	9	8	8	0	0	74	17	392
2017	Human resources	60	27	5	7	1	0	0	87	8	188
2017	Financial management	48	32	8	6	6	0	0	80	11	126
2017	Procurement	49	30	10	10	0	0	0	80	10	10
2017	Real property	37	39	2	13	9	0	0	76	22	41
2017	Materiel management	52	24	13	12	0	0	0	76	12	14
2017	Information management	54	31	5	7	3	0	0	85	10	97
2017	Information technology	52	26	11	6	3	1	0	80	9	207
2017	Internal audit	39	13	41	0	7	0	0	52	7	13
2017	Evaluation	33	34	12	15	6	0	0	67	21	35
2017	Data sciences	43	32	10	10	4	2	0	75	15	137
2017	Policy	53	26	6	9	4	1	0	80	13	396
2017	Project management	52	30	9	4	6	0	0	82	10	143
2017	Other services to the public	44	32	7	9	8	1	0	76	17	85
2017	None of the above	45	31	9	10	5	0	0	76	15	268
2014	Client contact centre	36	39	19	4	0	3	0	77	4	68
2014	Federal regulators	47	33	6	9	4	1	0	81	13	457
2014	Compliance, inspection and enforcement	36	36	8	11	8	1	0	73	20	247
2014	Communications or public affairs	51	33	5	6	4	1	0	85	10	117
2014	Access to information and privacy	26	44	19	6	5	0	0	70	11	18
2014	Security	43	29	14	9	5	0	0	72	14	21
2014	Science and technology	44	33	8	10	4	1	0	77	14	1649
2014	Library services	49	42	9	0	0	0	0	91	0	12
2014	Legal services	29	30	20	0	21	0	0	59	21	14
2014	Administration and operations	46	33	7	8	5	1	0	80	13	512
2014	Human resources	51	31	6	7	4	1	0	82	11	180
2014	Financial management	50	34	9	5	2	0	0	84	8	174
2014	Procurement	25	26	12	13	24	0	0	51	37	16
2014	Real property	50	19	18	6	7	0	0	69	13	33
2014	Materiel management	37	31	5	3	13	10	0	76	19	20
2014	Information management	56	24	10	5	4	2	0	81	9	110
2014	Information technology	51	29	10	6	4	0	0	80	10	225
2014	Internal audit	43	40	6	12	0	0	0	82	12	17
2014	Evaluation	40	41	6	6	3	2	3	85	9	36
2014	Other services to the public	45	29	11	9	6	1	0	74	15	164
2014	None of the above	46	29	7	8	8	2	0	76	17	489

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	38	4	6	1	0	0	89	7	54
2020	Federal regulators	63	28	4	3	1	0	0	91	5	326
2020	Compliance, inspection and enforcement	52	33	5	6	3	0	0	86	9	225
2020	Communications or public affairs	61	31	4	2	2	0	0	91	4	95
2020	Security	45	40	8	7	0	0	0	85	7	27
2020	Science and technology	57	32	5	4	2	0	0	89	6	1329
2020	Administration and operations	60	31	3	3	1	0	0	92	5	457
2020	Human resources	71	25	2	2	0	0	0	96	2	215
2020	Financial management	60	31	6	2	1	0	0	91	3	137
2020	Procurement	49	40	4	4	0	4	0	93	4	28
2020	Real property	61	20	2	8	7	0	2	82	15	54
2020	Materiel management	66	24	0	5	5	0	0	90	10	22
2020	Information management	72	24	3	1	0	0	0	96	1	85
2020	Information technology	64	30	4	1	1	1	0	94	2	195
2020	Internal audit	68	25	6	0	0	0	0	94	0	15
2020	Evaluation	73	25	0	2	0	0	0	98	2	47
2020	Data sciences	60	22	11	4	3	0	0	82	6	139
2020	Policy	70	23	4	1	1	0	0	94	3	554
2020	Project management	66	25	5	2	1	0	0	92	3	206
2020	Other services to the public	65	30	1	4	0	0	0	95	4	76
2020	None of the above	61	26	7	4	2	0	0	87	7	214
2019	Client contact centre	45	39	7	6	2	0	0	85	8	62
2019	Federal regulators	61	28	6	4	1	0	0	89	5	364
2019	Compliance, inspection and enforcement	51	37	6	4	2	0	0	88	6	254
2019	Communications or public affairs	64	27	2	5	2	0	0	92	6	129
2019	Access to information and privacy	75	20	5	0	0	0	0	95	0	19
2019	Security	29	38	12	17	4	0	0	67	21	23
2019	Science and technology	54	32	7	6	2	0	0	85	8	1368
2019	Administration and operations	59	30	5	4	1	0	0	89	5	474
2019	Human resources	66	25	4	3	2	0	0	91	5	250
2019	Financial management	61	32	4	2	1	0	0	92	3	161
2019	Procurement	48	22	13	13	4	0	0	70	17	24
2019	Real property	31	47	8	14	0	0	0	78	14	34
2019	Materiel management	64	24	12	0	0	0	0	88	0	19
2019	Information management	71	22	4	3	1	0	0	93	4	102
2019	Information technology	69	23	3	2	2	0	0	94	4	236
2019	Internal audit	49	33	14	0	4	0	0	82	4	22
2019	Evaluation	62	26	6	6	0	0	0	88	6	41
2019	Data sciences	63	24	6	4	2	0	1	88	6	185
2019	Policy	69	22	4	3	2	0	0	91	5	565
2019	Project management	62	25	5	6	1	0	0	87	8	208
2019	Other services to the public	54	35	7	4	0	0	0	89	4	79
2019	None of the above	54	32	9	3	0	0	1	87	3	226
2018	Client contact centre	47	44	5	2	2	0	0	91	4	49
2018	Federal regulators	56	34	5	3	2	0	0	90	5	353
2018	Compliance, inspection and enforcement	42	38	9	6	4	0	0	81	10	207
2018	Communications or public affairs	56	37	2	5	0	0	0	93	5	126
2018	Access to information and privacy	61	34	6	0	0	0	0	94	0	17
2018	Security	32	39	6	17	6	0	0	71	23	16
2018	Science and technology	46	38	8	5	2	0	0	85	7	1389
2018	Library services	55	40	5	0	0	0	0	95	0	16
2018	Administration and operations	46	39	6	6	3	0	0	85	8	399
2018	Human resources	61	35	2	2	1	0	0	96	2	214
2018	Financial management	51	36	7	4	3	0	0	87	6	145
2018	Procurement	53	36	0	8	3	0	0	88	12	22
2018	Real property	35	38	9	8	9	0	0	73	18	32
2018	Materiel management	39	37	15	0	0	9	0	84	0	14
2018	Information management	58	33	4	2	2	0	0	91	5	90
2018	Information technology	56	33	6	4	1	0	0	89	5	173
2018	Internal audit	44	45	0	0	10	0	0	90	10	16
2018	Evaluation	67	30	0	2	0	0	0	98	2	37
2018	Data sciences	46	36	8	6	3	1	0	83	9	135
2018	Policy	66	24	5	4	2	0	0	89	6	478
2018	Project management	48	37	3	7	5	0	0	85	12	141
2018	Other services to the public	46	38	10	5	1	0	0	83	7	71
2018	None of the above	48	37	9	4	2	0	0	85	6	189
2017	Client contact centre	50	29	12	2	7	0	0	79	8	55
2017	Federal regulators	54	34	8	3	1	0	0	88	4	332
2017	Compliance, inspection and enforcement	35	46	8	7	4	0	0	82	10	226
2017	Communications or public affairs	41	42	3	10	5	0	0	83	14	102
2017	Access to information and privacy	71	29	0	0	0	0	0	100	0	18
2017	Security	47	21	16	11	5	0	0	68	16	19
2017	Science and technology	49	36	6	6	2	0	0	86	8	1582
2017	Library services	67	25	8	0	0	0	0	92	0	12
2017	Administration and operations	46	37	7	7	4	0	0	83	11	391
2017	Human resources	61	29	5	5	1	1	0	90	5	188
2017	Financial management	49	33	9	5	4	0	0	82	9	126
2017	Procurement	30	51	10	9	0	0	0	81	9	10
2017	Real property	34	37	13	14	2	0	0	71	16	41
2017	Materiel management	51	36	13	0	0	0	0	87	0	14
2017	Information management	66	30	1	1	1	0	0	97	2	97
2017	Information technology	57	29	8	4	0	0	0	87	4	207
2017	Internal audit	42	44	7	0	7	0	0	86	7	14
2017	Evaluation	43	42	3	9	3	0	0	85	12	35
2017	Data sciences	51	28	12	9	0	0	0	79	9	137
2017	Policy	59	29	3	5	3	1	0	89	8	397
2017	Project management	54	31	7	3	5	0	0	85	9	143
2017	Other services to the public	41	39	8	9	4	0	0	80	12	87
2017	None of the above	48	36	6	7	3	0	0	84	10	267
2014	Client contact centre	45	41	6	7	1	0	0	85	9	68
2014	Federal regulators	50	37	6	5	2	0	0	87	7	457
2014	Compliance, inspection and enforcement	39	41	8	6	6	0	0	79	12	247
2014	Communications or public affairs	54	33	3	8	1	1	0	88	9	117
2014	Access to information and privacy	35	47	11	7	0	0	0	82	7	18
2014	Security	33	44	19	5	0	0	0	77	5	21
2014	Science and technology	48	39	7	5	1	0	0	87	6	1646
2014	Library services	58	42	0	0	0	0	0	100	0	12
2014	Legal services	35	52	6	6	0	0	0	87	6	14
2014	Administration and operations	46	39	8	5	2	0	0	85	7	512
2014	Human resources	42	43	7	7	1	1	0	86	8	180
2014	Financial management	50	38	7	5	1	0	0	88	5	174
2014	Procurement	44	37	12	6	0	0	0	81	6	16
2014	Real property	30	45	15	9	0	0	0	75	9	33
2014	Materiel management	42	27	16	6	3	5	0	74	10	20
2014	Information management	59	30	7	3	1	0	0	89	4	109
2014	Information technology	49	39	9	2	1	0	0	88	3	225
2014	Internal audit	42	46	12	0	0	0	0	88	0	17
2014	Evaluation	64	28	3	3	3	0	0	92	5	36
2014	Other services to the public	43	42	4	8	3	0	0	85	11	164
2014	None of the above	51	33	7	5	3	1	1	85	8	489

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	44	7	8	1	2	0	83	9	53
2020	Federal regulators	56	33	7	2	1	2	0	90	3	325
2020	Compliance, inspection and enforcement	47	36	8	6	2	1	0	84	7	223
2020	Communications or public affairs	53	34	6	2	3	1	0	88	6	95
2020	Security	33	34	23	7	0	3	0	69	7	28
2020	Science and technology	50	38	6	3	1	0	0	89	5	1328
2020	Administration and operations	48	36	11	3	1	1	0	85	4	455
2020	Human resources	62	30	4	2	2	1	0	93	3	212
2020	Financial management	56	33	6	4	1	0	0	89	5	138
2020	Procurement	35	43	11	4	4	3	0	81	8	28
2020	Real property	48	35	8	7	0	0	2	85	7	54
2020	Materiel management	47	42	0	0	5	6	0	95	5	21
2020	Information management	65	23	8	1	0	2	0	91	1	85
2020	Information technology	49	43	4	2	1	1	0	92	3	197
2020	Internal audit	59	35	6	0	0	0	0	94	0	15
2020	Evaluation	54	38	2	6	0	0	0	92	6	47
2020	Data sciences	48	32	15	1	2	1	0	81	4	137
2020	Policy	63	26	6	3	2	0	0	89	5	547
2020	Project management	60	30	7	3	0	0	0	90	3	207
2020	Other services to the public	56	33	7	0	0	4	0	93	0	75
2020	None of the above	55	31	7	3	3	0	0	87	6	216
2019	Client contact centre	39	38	13	8	0	1	0	78	9	62
2019	Federal regulators	53	35	6	3	2	1	0	89	5	365
2019	Compliance, inspection and enforcement	44	39	10	4	2	1	0	84	6	256
2019	Communications or public affairs	61	23	14	2	0	1	0	84	2	130
2019	Access to information and privacy	46	32	12	10	0	0	0	78	10	19
2019	Security	34	40	14	8	4	0	0	74	12	23
2019	Science and technology	47	38	8	4	2	1	0	86	6	1371
2019	Administration and operations	47	40	7	4	1	1	1	89	4	478
2019	Human resources	55	32	6	3	2	1	1	88	6	251
2019	Financial management	46	35	11	4	2	1	0	82	6	162
2019	Procurement	45	29	9	13	4	0	0	74	17	24
2019	Real property	36	44	13	0	3	4	0	83	3	34
2019	Materiel management	67	21	6	0	0	6	0	94	0	19
2019	Information management	64	23	8	3	1	1	0	88	4	102
2019	Information technology	58	32	5	1	3	0	0	91	4	237
2019	Internal audit	40	35	15	4	0	6	0	80	5	22
2019	Evaluation	48	41	4	4	0	2	0	91	5	41
2019	Data sciences	53	34	7	5	0	0	1	87	6	186
2019	Policy	59	31	5	3	1	1	0	91	4	566
2019	Project management	57	29	8	3	2	1	0	87	5	208
2019	Other services to the public	50	37	8	5	0	0	0	86	5	79
2019	None of the above	51	32	9	3	2	1	1	86	5	225
2018	Client contact centre	38	45	9	2	7	0	0	82	8	49
2018	Federal regulators	44	43	9	2	1	1	0	89	3	352
2018	Compliance, inspection and enforcement	38	39	13	5	4	0	0	77	10	207
2018	Communications or public affairs	48	37	10	2	2	1	0	86	4	127
2018	Access to information and privacy	33	47	11	5	4	0	0	79	10	18
2018	Security	31	46	23	0	0	0	0	77	0	16
2018	Science and technology	40	43	10	4	1	1	0	84	6	1390
2018	Library services	55	45	0	0	0	0	0	100	0	16
2018	Administration and operations	38	41	14	3	4	0	0	79	7	397
2018	Human resources	53	38	4	3	1	1	1	93	4	214
2018	Financial management	36	42	15	4	3	0	1	78	7	146
2018	Procurement	39	36	8	14	3	0	0	75	17	22
2018	Real property	41	47	0	6	6	0	0	88	12	32
2018	Materiel management	31	40	20	0	0	9	0	78	0	14
2018	Information management	47	39	10	2	2	0	0	86	4	90
2018	Information technology	45	40	5	2	3	4	1	89	6	174
2018	Internal audit	33	42	14	6	6	0	0	75	11	16
2018	Evaluation	35	49	5	11	0	0	0	84	11	37
2018	Data sciences	41	38	13	4	3	0	1	80	7	135
2018	Policy	56	33	6	3	1	0	0	90	4	478
2018	Project management	43	38	7	9	3	1	0	81	11	140
2018	Other services to the public	37	38	16	9	1	0	0	75	10	71
2018	None of the above	35	46	13	2	3	0	1	81	5	190

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	49	13	3	0	2	0	83	4	53
2020	Federal regulators	32	44	13	8	1	2	0	77	9	323
2020	Compliance, inspection and enforcement	32	37	15	9	5	1	0	70	14	228
2020	Communications or public affairs	36	41	16	4	1	2	0	78	6	96
2020	Access to information and privacy	44	28	21	0	0	7	0	77	0	14
2020	Security	33	37	8	11	3	7	0	76	16	28
2020	Science and technology	35	44	13	5	2	2	0	80	7	1321
2020	Legal services	64	36	0	0	0	0	0	100	0	14
2020	Administration and operations	47	36	10	3	2	1	0	84	5	457
2020	Human resources	53	37	6	2	2	0	0	90	4	212
2020	Financial management	48	32	12	5	2	1	1	81	7	139
2020	Procurement	45	43	4	4	0	4	0	92	5	28
2020	Real property	46	40	7	4	2	2	0	88	5	54
2020	Materiel management	67	23	5	0	5	0	0	90	5	22
2020	Information management	53	35	8	1	1	1	0	90	2	85
2020	Information technology	48	38	8	2	2	2	0	88	4	197
2020	Internal audit	31	47	21	0	0	0	0	79	0	15
2020	Evaluation	39	51	6	2	0	2	0	92	2	47
2020	Data sciences	39	40	14	5	1	1	0	80	6	139
2020	Policy	36	45	10	5	2	2	0	82	8	548
2020	Project management	36	41	15	4	1	2	0	79	6	205
2020	Other services to the public	44	34	12	10	0	0	0	78	10	76
2020	None of the above	35	38	16	6	3	1	0	74	10	214
2019	Client contact centre	40	34	22	0	2	1	0	75	2	62
2019	Federal regulators	34	43	14	7	2	1	0	77	9	363
2019	Compliance, inspection and enforcement	35	39	16	5	2	3	1	76	8	257
2019	Communications or public affairs	47	35	10	4	2	0	0	83	7	130
2019	Access to information and privacy	48	32	15	0	5	0	0	80	5	19
2019	Security	28	39	18	11	4	0	0	67	16	23
2019	Science and technology	34	44	12	4	3	2	0	80	7	1372
2019	Administration and operations	46	38	8	4	1	1	0	86	6	477
2019	Human resources	53	35	5	3	2	2	0	90	5	250
2019	Financial management	42	40	11	2	2	2	0	84	4	162
2019	Procurement	39	31	13	13	4	0	0	70	17	24
2019	Real property	39	33	20	0	6	3	0	74	6	34
2019	Materiel management	46	42	12	0	0	0	0	88	0	19
2019	Information management	42	42	10	4	1	1	0	85	5	102
2019	Information technology	45	42	7	1	2	3	0	90	3	238
2019	Internal audit	31	31	25	4	4	4	0	65	9	21
2019	Evaluation	52	31	7	10	0	0	0	83	10	39
2019	Data sciences	41	37	15	2	4	1	0	79	6	184
2019	Policy	38	41	12	5	3	2	0	81	8	564
2019	Project management	39	41	10	7	2	2	0	81	9	206
2019	Other services to the public	38	40	17	4	1	0	0	78	5	78
2019	None of the above	36	38	13	5	2	5	1	79	7	225
2018	Client contact centre	41	44	12	3	0	0	0	85	3	49
2018	Federal regulators	37	44	11	5	1	2	0	83	6	352
2018	Compliance, inspection and enforcement	29	40	18	7	4	2	0	71	11	205
2018	Communications or public affairs	42	41	7	5	2	2	0	85	7	127
2018	Access to information and privacy	50	38	11	0	0	0	0	89	0	18
2018	Security	17	54	10	19	0	0	0	71	19	16
2018	Science and technology	35	44	12	5	1	2	0	81	7	1388
2018	Library services	37	45	13	5	0	0	0	82	5	16
2018	Administration and operations	46	39	8	3	3	2	0	86	6	395
2018	Human resources	57	34	5	4	1	0	0	91	4	214
2018	Financial management	40	42	10	4	2	2	0	84	6	145
2018	Procurement	40	32	23	5	0	0	0	72	5	23
2018	Real property	39	31	15	5	3	7	0	75	9	32
2018	Materiel management	47	44	0	0	0	9	0	100	0	14
2018	Information management	43	43	8	3	0	2	0	89	3	90
2018	Information technology	46	37	9	6	1	2	0	84	7	171
2018	Internal audit	28	44	22	0	0	6	0	77	0	16
2018	Evaluation	46	43	3	8	0	0	0	89	8	37
2018	Data sciences	47	30	15	5	3	1	0	77	8	135
2018	Policy	45	38	9	5	2	1	0	84	7	476
2018	Project management	36	45	10	6	1	2	0	83	7	142
2018	Other services to the public	45	29	19	4	1	1	0	75	5	70
2018	None of the above	32	43	15	5	3	2	0	77	8	190
2017	Client contact centre	28	58	9	0	0	5	0	91	0	55
2017	Federal regulators	28	49	11	7	2	4	0	80	9	332
2017	Compliance, inspection and enforcement	31	41	16	8	1	3	0	75	9	226
2017	Communications or public affairs	34	37	9	12	7	2	0	72	19	103
2017	Access to information and privacy	50	39	12	0	0	0	0	88	0	18
2017	Security	22	67	5	6	0	0	0	89	6	19
2017	Science and technology	36	44	11	4	2	3	0	83	6	1579
2017	Library services	32	44	16	8	0	0	0	76	8	12
2017	Administration and operations	41	39	12	4	3	1	1	81	7	390
2017	Human resources	50	36	7	4	1	2	0	87	5	189
2017	Financial management	33	44	13	4	4	2	0	78	8	126
2017	Procurement	39	30	0	10	10	10	0	77	23	10
2017	Real property	27	59	5	2	5	2	0	88	7	39
2017	Materiel management	52	24	24	0	0	0	0	76	0	14
2017	Information management	52	34	8	4	1	0	1	87	5	96
2017	Information technology	41	36	14	2	1	5	1	81	4	207
2017	Internal audit	30	56	8	0	7	0	0	86	7	14
2017	Evaluation	37	37	15	6	3	3	0	76	9	35
2017	Data sciences	33	45	11	8	1	2	0	79	9	136
2017	Policy	36	42	10	7	1	2	1	81	9	397
2017	Project management	40	42	11	2	4	1	0	83	6	143
2017	Other services to the public	40	39	13	5	1	2	0	80	6	87
2017	None of the above	31	44	12	5	4	3	0	78	9	266
2014	Client contact centre	27	42	17	7	0	7	0	74	8	68
2014	Federal regulators	34	42	13	6	1	4	0	79	7	457
2014	Compliance, inspection and enforcement	29	40	16	8	3	4	0	72	12	247
2014	Communications or public affairs	34	39	16	5	1	4	1	77	6	117
2014	Access to information and privacy	33	51	12	5	0	0	0	83	5	18
2014	Security	38	48	9	0	0	5	0	90	0	21
2014	Science and technology	38	42	11	4	2	3	0	83	6	1647
2014	Library services	49	51	0	0	0	0	0	100	0	12
2014	Legal services	15	63	8	8	0	6	0	83	8	14
2014	Administration and operations	40	41	11	3	2	2	0	83	5	513
2014	Human resources	40	39	11	5	2	3	0	81	7	179
2014	Financial management	42	45	8	1	1	3	0	90	2	172
2014	Procurement	32	32	26	11	0	0	0	63	11	16
2014	Real property	34	36	12	6	3	6	2	77	10	33
2014	Materiel management	53	25	9	8	5	0	0	77	13	20
2014	Information management	38	46	10	2	1	4	0	87	3	110
2014	Information technology	39	38	13	5	2	3	0	79	7	225
2014	Internal audit	47	53	0	0	0	0	0	100	0	17
2014	Evaluation	42	39	8	3	3	5	0	85	6	36
2014	Other services to the public	40	36	13	5	2	2	1	79	8	164
2014	None of the above	37	37	14	6	4	3	0	76	10	488

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	37	6	6	2	6	0	86	8	54
2020	Federal regulators	40	37	14	5	2	2	0	79	6	325
2020	Compliance, inspection and enforcement	33	34	18	4	4	6	1	71	9	227
2020	Communications or public affairs	43	35	14	2	0	6	0	83	2	96
2020	Security	30	37	11	7	0	15	0	79	8	28
2020	Science and technology	34	39	14	6	2	5	1	78	8	1327
2020	Administration and operations	51	31	10	2	2	2	0	85	5	456
2020	Human resources	52	37	7	1	1	1	0	91	2	214
2020	Financial management	51	27	10	2	2	7	1	84	5	139
2020	Procurement	38	44	11	0	0	4	3	89	0	28
2020	Real property	51	35	9	2	2	1	0	87	4	54
2020	Materiel management	63	23	5	0	5	5	0	90	5	22
2020	Information management	55	30	9	3	1	2	1	87	4	86
2020	Information technology	43	38	8	2	1	9	1	89	3	197
2020	Internal audit	44	35	0	21	0	0	0	79	21	15
2020	Evaluation	52	34	6	2	2	4	0	89	4	47
2020	Data sciences	37	36	9	6	3	9	0	79	10	139
2020	Policy	33	41	16	6	1	3	0	77	7	550
2020	Project management	40	39	12	1	3	5	0	83	4	206
2020	Other services to the public	36	37	12	6	3	6	2	78	9	76
2020	None of the above	33	37	17	6	2	5	0	74	8	217
2019	Client contact centre	46	27	20	4	0	4	0	75	4	62
2019	Federal regulators	43	36	13	3	1	3	0	83	4	364
2019	Compliance, inspection and enforcement	41	31	15	6	2	5	0	76	8	257
2019	Communications or public affairs	58	30	8	1	2	2	0	89	2	130
2019	Access to information and privacy	60	30	5	0	5	0	0	90	5	19
2019	Security	32	40	18	0	0	6	4	80	0	23
2019	Science and technology	39	35	15	4	2	4	1	78	6	1371
2019	Administration and operations	49	33	11	2	1	3	0	85	4	477
2019	Human resources	58	30	7	1	1	2	0	90	3	251
2019	Financial management	46	35	9	3	3	4	0	85	6	161
2019	Procurement	45	22	34	0	0	0	0	66	0	24
2019	Real property	42	28	15	5	0	10	0	77	6	34
2019	Materiel management	54	30	16	0	0	0	0	84	0	19
2019	Information management	53	34	7	4	1	2	0	88	5	103
2019	Information technology	51	32	10	2	0	5	0	87	2	237
2019	Internal audit	53	12	19	5	4	7	0	69	10	21
2019	Evaluation	59	28	0	7	0	5	0	92	8	41
2019	Data sciences	41	33	16	4	2	4	0	77	6	182
2019	Policy	47	38	8	2	2	3	0	88	4	564
2019	Project management	43	36	13	4	1	2	0	81	5	209
2019	Other services to the public	41	36	13	3	1	6	0	82	4	79
2019	None of the above	40	34	13	3	2	6	1	80	5	225
2018	Client contact centre	34	27	36	3	0	0	0	61	3	50
2018	Federal regulators	43	35	11	6	1	5	0	82	7	354
2018	Compliance, inspection and enforcement	29	34	22	6	4	4	0	67	10	206
2018	Communications or public affairs	37	43	11	2	2	4	0	84	5	127
2018	Access to information and privacy	31	38	17	0	0	13	0	81	0	18
2018	Security	32	45	17	0	6	0	0	77	6	16
2018	Science and technology	32	37	19	4	2	6	0	73	7	1387
2018	Library services	38	27	19	5	0	12	0	73	5	16
2018	Administration and operations	45	35	11	2	2	4	0	84	4	394
2018	Human resources	53	36	6	2	0	2	0	91	2	214
2018	Financial management	38	41	11	4	1	5	0	83	5	145
2018	Procurement	35	30	25	5	0	5	0	68	5	23
2018	Real property	38	30	19	3	3	7	0	73	6	32
2018	Materiel management	47	35	9	0	0	9	0	90	0	14
2018	Information management	48	33	8	4	0	6	1	87	5	90
2018	Information technology	45	35	11	2	1	6	0	85	3	171
2018	Internal audit	28	56	10	0	0	6	0	89	0	16
2018	Evaluation	62	21	5	5	0	5	0	88	6	37
2018	Data sciences	40	35	14	5	3	3	1	78	8	135
2018	Policy	40	41	9	3	1	5	1	86	5	476
2018	Project management	42	42	9	3	1	3	0	87	4	143
2018	Other services to the public	27	46	13	4	0	9	1	81	5	69
2018	None of the above	33	39	15	3	3	7	0	77	6	190
2017	Client contact centre	32	45	16	4	0	3	0	80	4	55
2017	Federal regulators	28	45	13	5	1	8	1	79	7	332
2017	Compliance, inspection and enforcement	29	37	21	6	1	6	0	71	7	226
2017	Communications or public affairs	25	37	15	7	5	10	1	70	13	102
2017	Access to information and privacy	44	28	12	0	0	16	0	86	0	18
2017	Security	27	57	16	0	0	0	0	84	0	19
2017	Science and technology	33	39	14	5	2	6	1	78	7	1578
2017	Library services	42	33	8	8	8	0	0	76	16	12
2017	Administration and operations	36	38	13	4	4	5	1	78	8	391
2017	Human resources	51	34	9	2	3	1	0	86	5	189
2017	Financial management	38	36	18	2	2	3	1	77	4	126
2017	Procurement	39	30	0	20	10	0	0	70	30	10
2017	Real property	32	48	13	5	2	0	0	80	7	40
2017	Materiel management	29	25	35	0	0	0	11	61	0	14
2017	Information management	45	33	10	2	1	6	2	85	4	96
2017	Information technology	42	28	14	3	2	9	1	78	6	207
2017	Internal audit	36	42	8	0	7	8	0	84	7	14
2017	Evaluation	43	37	11	3	3	3	0	82	6	35
2017	Data sciences	25	36	21	10	3	4	1	65	13	137
2017	Policy	34	34	16	8	1	7	0	73	10	397
2017	Project management	40	33	14	3	2	7	0	79	5	143
2017	Other services to the public	36	36	18	2	4	5	0	75	6	87
2017	None of the above	28	38	19	2	4	8	0	73	7	268
2014	Client contact centre	31	38	20	1	0	10	0	77	2	67
2014	Federal regulators	36	39	12	3	1	10	0	82	5	457
2014	Compliance, inspection and enforcement	36	33	17	5	1	7	0	75	7	246
2014	Communications or public affairs	36	34	19	5	1	6	0	74	6	117
2014	Access to information and privacy	33	43	13	7	5	0	0	75	12	17
2014	Security	33	43	9	0	0	9	6	89	0	21
2014	Science and technology	39	37	14	3	1	6	1	81	4	1648
2014	Library services	34	66	0	0	0	0	0	100	0	12
2014	Legal services	42	51	0	0	8	0	0	92	8	14
2014	Administration and operations	43	33	14	3	2	4	1	80	5	513
2014	Human resources	43	32	14	5	2	3	1	77	8	180
2014	Financial management	39	39	13	1	2	6	0	83	3	174
2014	Procurement	19	44	13	18	0	6	0	67	19	16
2014	Real property	32	44	9	8	2	3	2	79	11	33
2014	Materiel management	56	22	3	8	5	6	0	82	14	20
2014	Information management	41	38	15	1	2	3	0	81	3	110
2014	Information technology	40	32	15	1	1	10	0	80	3	225
2014	Internal audit	53	24	23	0	0	0	0	77	0	17
2014	Evaluation	42	33	8	3	0	13	0	87	3	36
2014	Other services to the public	37	34	16	3	3	7	1	76	6	163
2014	None of the above	34	35	15	3	5	8	1	75	9	487

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	29	10	3	1	0	0	86	4	54
2020	Federal regulators	50	33	11	4	2	0	0	84	5	326
2020	Compliance, inspection and enforcement	49	32	12	3	4	0	0	81	7	225
2020	Communications or public affairs	53	36	7	3	1	0	0	89	4	96
2020	Security	29	53	11	7	0	0	0	82	7	28
2020	Science and technology	52	35	7	4	2	1	0	88	5	1323
2020	Administration and operations	61	30	6	3	1	0	0	90	4	455
2020	Human resources	68	28	2	0	2	0	0	96	2	213
2020	Financial management	58	29	8	3	1	0	1	88	4	139
2020	Procurement	67	26	0	4	0	4	0	96	4	28
2020	Real property	58	30	9	2	0	2	0	89	2	54
2020	Materiel management	82	13	0	0	5	0	0	95	5	22
2020	Information management	71	18	6	3	1	0	0	89	5	85
2020	Information technology	62	29	4	4	1	0	0	92	5	196
2020	Internal audit	54	34	13	0	0	0	0	87	0	15
2020	Evaluation	71	25	2	2	0	0	0	96	2	46
2020	Data sciences	58	25	14	2	1	1	0	83	3	137
2020	Policy	57	35	5	3	1	0	0	92	4	552
2020	Project management	59	33	5	2	1	0	0	92	3	208
2020	Other services to the public	68	23	4	5	0	1	0	91	5	76
2020	None of the above	57	32	6	3	3	0	0	89	6	217
2019	Client contact centre	60	32	6	1	0	0	0	93	1	61
2019	Federal regulators	50	35	9	5	1	0	0	85	6	366
2019	Compliance, inspection and enforcement	48	35	10	5	2	0	0	83	7	257
2019	Communications or public affairs	65	23	6	4	2	0	0	88	6	129
2019	Access to information and privacy	65	30	0	5	0	0	0	95	5	19
2019	Security	31	31	30	4	0	4	0	64	4	23
2019	Science and technology	48	36	8	4	2	0	0	85	7	1374
2019	Administration and operations	59	28	9	3	1	0	0	87	4	479
2019	Human resources	69	24	3	2	2	0	0	94	3	250
2019	Financial management	54	36	6	2	3	0	0	89	5	163
2019	Procurement	57	26	17	0	0	0	0	83	0	24
2019	Real property	44	34	13	5	3	0	0	78	9	34
2019	Materiel management	58	25	12	6	0	0	0	82	6	19
2019	Information management	61	30	6	2	1	0	0	91	3	102
2019	Information technology	58	31	7	2	2	0	0	89	4	237
2019	Internal audit	65	27	8	0	0	0	0	92	0	22
2019	Evaluation	72	19	6	3	0	0	0	90	3	41
2019	Data sciences	53	36	6	3	1	1	0	89	4	183
2019	Policy	59	32	4	3	2	0	0	91	5	562
2019	Project management	56	30	10	2	2	0	0	86	4	209
2019	Other services to the public	51	38	8	0	3	0	0	89	3	79
2019	None of the above	47	33	11	5	2	2	1	82	7	226
2018	Client contact centre	45	44	9	2	0	0	0	89	2	50
2018	Federal regulators	41	47	7	4	1	0	0	88	5	354
2018	Compliance, inspection and enforcement	40	41	11	5	3	0	0	81	8	206
2018	Communications or public affairs	50	35	9	5	1	1	0	86	6	127
2018	Access to information and privacy	50	50	0	0	0	0	0	100	0	18
2018	Security	38	27	23	0	4	8	0	70	4	16
2018	Science and technology	42	41	10	4	2	0	0	84	6	1385
2018	Library services	43	45	11	0	0	0	0	89	0	16
2018	Administration and operations	52	37	6	3	2	0	0	89	5	394
2018	Human resources	64	31	3	2	1	0	0	95	3	215
2018	Financial management	46	40	7	4	3	1	0	86	7	145
2018	Procurement	40	28	27	5	0	0	0	68	5	23
2018	Real property	48	27	19	0	6	0	0	75	6	32
2018	Materiel management	32	48	20	0	0	0	0	80	0	14
2018	Information management	50	36	12	2	0	0	0	86	2	90
2018	Information technology	50	38	7	3	1	1	0	89	4	172
2018	Internal audit	45	38	12	6	0	0	0	83	6	16
2018	Evaluation	65	24	3	5	3	0	0	89	8	37
2018	Data sciences	48	34	10	6	3	0	0	81	9	135
2018	Policy	57	33	4	4	1	0	0	91	5	479
2018	Project management	47	43	4	4	2	0	0	90	6	143
2018	Other services to the public	46	37	13	3	0	0	0	84	3	69
2018	None of the above	40	38	13	4	3	1	0	80	8	188
2017	Client contact centre	45	44	7	2	0	1	0	91	2	55
2017	Federal regulators	37	44	12	4	2	1	0	81	6	331
2017	Compliance, inspection and enforcement	37	44	12	5	2	0	0	81	7	226
2017	Communications or public affairs	38	32	12	9	8	1	0	71	17	103
2017	Access to information and privacy	54	28	11	7	0	0	0	82	7	17
2017	Security	26	42	32	0	0	0	0	68	0	19
2017	Science and technology	43	41	9	5	2	0	0	84	7	1582
2017	Library services	40	36	16	0	8	0	0	76	8	12
2017	Administration and operations	46	39	8	4	3	0	0	85	7	391
2017	Human resources	59	32	4	3	2	0	0	91	6	189
2017	Financial management	44	37	10	6	2	0	0	81	9	126
2017	Procurement	39	30	20	10	0	0	0	70	10	10
2017	Real property	41	41	5	11	2	0	0	82	13	41
2017	Materiel management	52	31	6	0	11	0	0	83	11	14
2017	Information management	52	35	8	3	1	0	0	87	4	96
2017	Information technology	51	36	7	2	3	0	0	87	5	206
2017	Internal audit	50	36	8	0	7	0	0	86	7	14
2017	Evaluation	52	40	3	5	0	0	0	92	5	35
2017	Data sciences	44	40	12	3	1	0	0	84	4	137
2017	Policy	48	37	6	5	2	1	0	86	7	396
2017	Project management	50	33	11	4	1	0	0	84	6	143
2017	Other services to the public	47	35	9	2	4	2	0	84	7	87
2017	None of the above	40	40	9	9	3	0	0	79	12	268
2014	Client contact centre	39	39	19	2	0	1	0	79	2	68
2014	Federal regulators	43	42	8	5	2	0	0	85	7	456
2014	Compliance, inspection and enforcement	37	38	13	6	5	0	0	76	11	247
2014	Communications or public affairs	39	45	10	4	1	1	0	85	5	117
2014	Access to information and privacy	38	45	12	6	0	0	0	82	6	18
2014	Security	34	47	15	0	0	5	0	85	0	21
2014	Science and technology	43	38	11	4	2	0	0	82	7	1647
2014	Library services	49	43	8	0	0	0	0	92	0	12
2014	Legal services	35	42	8	14	0	0	0	78	14	14
2014	Administration and operations	48	40	7	4	2	0	0	88	6	511
2014	Human resources	50	36	6	5	3	1	0	86	8	178
2014	Financial management	47	41	9	2	1	0	0	88	3	174
2014	Procurement	44	32	6	13	5	0	0	76	18	16
2014	Real property	48	30	12	4	7	0	0	78	10	33
2014	Materiel management	55	36	3	0	5	0	0	91	5	20
2014	Information management	49	39	8	4	1	0	0	88	5	110
2014	Information technology	43	40	9	4	3	1	0	84	7	225
2014	Internal audit	64	36	0	0	0	0	0	100	0	17
2014	Evaluation	53	34	6	3	3	2	0	89	6	36
2014	Other services to the public	44	38	11	5	3	0	0	82	7	164
2014	None of the above	45	35	10	6	3	1	0	81	9	488

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	37	8	0	3	8	3	87	3	54
2020	Federal regulators	53	25	10	3	2	6	3	85	5	326
2020	Compliance, inspection and enforcement	53	25	10	4	3	2	4	83	6	228
2020	Communications or public affairs	61	25	4	1	2	4	2	92	3	96
2020	Security	46	26	11	3	3	3	7	80	8	27
2020	Science and technology	52	26	8	3	2	6	4	86	6	1330
2020	Administration and operations	50	25	10	2	3	5	5	84	5	456
2020	Human resources	58	22	10	2	1	5	3	86	3	215
2020	Financial management	52	16	12	2	4	9	4	78	8	138
2020	Procurement	35	36	7	0	11	11	0	79	13	28
2020	Real property	52	25	10	4	0	7	2	85	4	54
2020	Materiel management	50	21	16	0	5	8	0	78	5	22
2020	Information management	61	18	7	3	1	10	0	88	5	85
2020	Information technology	58	20	6	3	2	9	2	88	5	197
2020	Internal audit	56	19	13	0	6	6	0	80	7	15
2020	Evaluation	46	31	13	0	0	8	2	85	0	47
2020	Data sciences	45	29	7	4	3	8	4	85	7	139
2020	Policy	59	23	7	4	2	4	2	87	6	554
2020	Project management	57	24	7	0	2	5	5	89	3	208
2020	Other services to the public	50	23	7	5	1	7	7	85	7	76
2020	None of the above	57	16	11	4	2	5	5	82	7	216

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	33	12	4	0	14	0	81	5	54
2020	Federal regulators	34	39	14	6	2	5	1	77	8	325
2020	Compliance, inspection and enforcement	27	31	22	6	4	8	2	65	11	228
2020	Communications or public affairs	42	39	12	3	0	3	1	84	3	96
2020	Security	27	31	21	7	0	15	0	67	8	28
2020	Science and technology	32	35	16	6	2	8	1	74	8	1326
2020	Administration and operations	45	32	13	3	1	5	1	82	4	458
2020	Human resources	43	39	10	1	1	4	1	86	3	214
2020	Financial management	46	26	12	4	1	10	1	82	5	139
2020	Procurement	35	44	7	0	0	10	3	92	0	28
2020	Real property	43	38	6	9	2	2	0	83	11	54
2020	Materiel management	47	28	10	5	5	0	5	79	11	22
2020	Information management	48	26	17	2	0	4	2	79	3	86
2020	Information technology	38	30	15	3	1	14	0	79	4	197
2020	Internal audit	31	38	15	0	6	9	0	77	7	15
2020	Evaluation	46	32	6	4	0	11	0	88	5	47
2020	Data sciences	28	33	17	5	3	11	2	71	9	139
2020	Policy	29	42	13	7	2	6	0	76	10	555
2020	Project management	35	35	18	3	2	8	0	75	5	208
2020	Other services to the public	26	39	18	4	3	9	1	73	8	76
2020	None of the above	36	32	17	6	2	7	0	73	8	217

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	43	7	0	5	2	4	87	5	54
2020	Federal regulators	45	33	9	3	5	3	2	83	8	325
2020	Compliance, inspection and enforcement	47	30	12	5	4	1	1	79	9	224
2020	Communications or public affairs	40	37	12	1	2	4	3	84	3	96
2020	Access to information and privacy	44	42	14	0	0	0	0	86	0	14
2020	Security	47	19	13	3	3	15	0	77	8	28
2020	Science and technology	44	35	9	5	2	4	2	84	7	1326
2020	Library services	38	41	13	0	0	8	0	86	0	14
2020	Administration and operations	50	32	8	3	2	3	2	86	6	455
2020	Human resources	54	27	8	4	2	3	2	85	6	212
2020	Financial management	49	25	14	6	1	3	3	78	7	138
2020	Procurement	45	33	11	8	0	4	0	81	8	28
2020	Real property	50	34	9	4	2	2	0	85	6	54
2020	Materiel management	63	18	5	5	5	0	5	84	11	22
2020	Information management	56	28	6	3	0	5	1	90	3	84
2020	Information technology	52	29	10	5	2	1	1	83	7	197
2020	Internal audit	38	50	6	0	6	0	0	87	6	15
2020	Evaluation	55	31	4	2	0	6	2	93	2	47
2020	Data sciences	43	29	10	8	3	5	2	78	12	138
2020	Policy	45	35	8	5	1	3	1	84	7	553
2020	Project management	44	34	9	2	1	7	3	86	4	206
2020	Other services to the public	53	26	7	4	4	3	3	84	9	76
2020	None of the above	48	26	10	7	4	3	3	79	11	217

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Science and technology	8	0	22	12	38	20	0	10	63	14

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	36	16	7	3	4	3	72	11	54
2020	Federal regulators	30	31	16	8	3	6	6	70	12	326
2020	Compliance, inspection and enforcement	26	33	13	10	8	6	4	66	19	228
2020	Communications or public affairs	30	37	14	3	7	4	5	74	10	96
2020	Security	23	24	26	14	0	7	7	54	16	28
2020	Science and technology	27	35	15	8	4	6	5	70	13	1330
2020	Library services	54	33	8	0	5	0	0	87	5	14
2020	Legal services	36	36	14	0	0	0	14	84	0	14
2020	Administration and operations	34	36	13	6	2	5	4	77	9	457
2020	Human resources	37	34	16	3	1	4	5	78	5	215
2020	Financial management	34	34	16	4	2	4	6	76	7	138
2020	Procurement	24	19	36	11	4	7	0	46	15	28
2020	Real property	28	44	10	2	11	0	6	76	13	54
2020	Materiel management	55	21	5	0	5	10	5	89	6	22
2020	Information management	47	21	16	0	0	9	7	81	0	86
2020	Information technology	32	33	17	4	1	9	4	74	6	197
2020	Internal audit	25	27	19	0	0	28	0	73	0	15
2020	Evaluation	29	34	10	4	0	17	6	81	5	47
2020	Data sciences	31	30	12	8	4	11	5	72	14	138
2020	Policy	33	28	15	5	2	9	7	73	9	552
2020	Project management	26	32	15	7	3	10	6	69	13	208
2020	Other services to the public	27	41	10	5	3	11	4	80	9	76
2020	None of the above	35	30	13	5	6	4	7	72	13	215
2019	Client contact centre	27	23	35	9	3	0	3	51	12	62
2019	Federal regulators	31	32	13	7	3	7	6	72	13	365
2019	Compliance, inspection and enforcement	29	30	17	9	5	4	5	65	16	256
2019	Communications or public affairs	42	25	14	4	4	6	5	75	9	128
2019	Access to information and privacy	48	5	10	5	5	5	22	73	14	19
2019	Security	13	32	34	4	12	0	4	48	17	22
2019	Science and technology	29	31	14	10	5	6	4	67	17	1370
2019	Administration and operations	35	32	14	6	3	5	5	74	10	476
2019	Human resources	38	31	11	4	4	6	6	79	9	251
2019	Financial management	36	31	13	5	4	6	4	75	10	163
2019	Procurement	45	12	13	26	0	4	0	59	27	24
2019	Real property	24	36	4	13	10	3	9	68	27	34
2019	Materiel management	24	26	21	6	0	12	12	65	8	19
2019	Information management	42	24	18	5	3	5	3	72	9	102
2019	Information technology	43	28	12	0	2	8	6	83	3	237
2019	Internal audit	17	32	25	8	8	10	0	54	18	22
2019	Evaluation	38	28	7	5	4	11	6	80	11	41
2019	Data sciences	35	32	7	7	6	7	7	77	15	186
2019	Policy	37	25	14	8	3	8	5	72	12	566
2019	Project management	34	28	15	7	3	9	3	71	11	209
2019	Other services to the public	31	30	19	10	0	9	2	68	12	79
2019	None of the above	34	31	13	7	3	3	10	74	11	226
2018	Client contact centre	16	40	32	2	4	2	4	60	6	50
2018	Federal regulators	22	36	17	8	5	6	5	66	15	352
2018	Compliance, inspection and enforcement	20	32	22	9	10	3	4	55	21	207
2018	Communications or public affairs	29	31	16	8	4	4	9	69	13	127
2018	Access to information and privacy	16	44	15	6	0	14	5	74	7	18
2018	Security	19	20	27	7	21	0	6	41	31	16
2018	Science and technology	19	38	19	10	5	6	3	62	17	1390
2018	Library services	37	33	13	5	0	7	6	80	5	16
2018	Administration and operations	24	38	15	9	6	3	5	68	16	398
2018	Human resources	35	29	16	5	2	6	5	73	9	214
2018	Financial management	25	37	16	8	3	5	5	70	12	146
2018	Procurement	42	30	25	3	0	0	0	72	3	22
2018	Real property	22	25	15	15	16	7	0	50	34	32
2018	Materiel management	24	27	35	0	0	9	5	59	0	14
2018	Information management	33	34	12	6	5	8	3	75	12	88
2018	Information technology	31	34	8	6	4	8	8	78	12	173
2018	Internal audit	16	17	34	0	16	12	5	41	19	16
2018	Evaluation	33	30	16	3	2	11	5	74	6	37
2018	Data sciences	23	33	18	7	8	8	4	63	17	135
2018	Policy	29	30	15	5	5	11	5	70	13	476
2018	Project management	26	40	12	10	4	3	5	72	15	141
2018	Other services to the public	21	25	23	17	6	6	2	50	25	70
2018	None of the above	19	33	18	11	6	6	6	60	20	190
2017	Client contact centre	31	32	19	6	7	1	3	66	14	55
2017	Federal regulators	29	33	13	8	5	5	7	70	14	331
2017	Compliance, inspection and enforcement	20	28	24	12	7	4	6	53	20	226
2017	Communications or public affairs	28	28	13	10	9	7	6	64	21	103
2017	Access to information and privacy	21	24	11	16	6	5	16	57	29	18
2017	Security	27	20	42	0	5	0	5	50	6	19
2017	Science and technology	27	34	13	10	5	6	4	68	17	1583
2017	Library services	51	41	0	0	8	0	0	92	8	12
2017	Administration and operations	27	30	16	11	9	4	4	62	21	392
2017	Human resources	34	31	14	6	6	3	7	72	13	188
2017	Financial management	31	34	8	8	9	4	6	72	18	125
2017	Procurement	41	30	20	0	0	0	9	78	0	10
2017	Real property	28	28	16	14	7	7	0	61	22	40
2017	Materiel management	34	25	17	6	0	6	11	72	8	14
2017	Information management	41	30	13	5	2	6	2	78	8	97
2017	Information technology	34	27	13	5	4	10	7	74	10	206
2017	Internal audit	28	36	8	15	7	6	0	69	23	14
2017	Evaluation	15	39	15	14	6	8	3	60	23	35
2017	Data sciences	29	30	12	12	3	9	5	69	17	137
2017	Policy	34	31	12	7	5	7	4	73	14	397
2017	Project management	29	37	9	10	7	3	5	72	18	143
2017	Other services to the public	24	30	15	12	11	1	7	59	25	87
2017	None of the above	24	33	17	6	7	5	7	66	15	268
2014	Client contact centre	24	25	16	12	11	8	4	55	26	68
2014	Federal regulators	32	34	11	8	7	6	3	72	15	457
2014	Compliance, inspection and enforcement	25	33	14	10	11	4	4	62	23	247
2014	Communications or public affairs	35	33	8	6	4	8	5	79	11	117
2014	Access to information and privacy	15	47	29	0	5	5	0	65	5	18
2014	Security	19	43	15	18	5	0	0	62	23	21
2014	Science and technology	31	32	14	9	5	5	4	69	15	1646
2014	Library services	41	47	0	0	11	0	0	89	11	12
2014	Legal services	21	35	0	22	15	6	0	60	40	14
2014	Administration and operations	28	32	16	8	7	4	5	66	17	512
2014	Human resources	35	28	13	8	3	6	6	72	13	180
2014	Financial management	32	34	13	8	0	6	6	75	9	174
2014	Procurement	19	19	19	19	24	0	0	37	43	16
2014	Real property	32	25	16	12	10	6	0	60	23	33
2014	Materiel management	22	36	19	3	9	10	0	65	14	20
2014	Information management	42	24	16	6	4	7	1	72	11	110
2014	Information technology	38	28	15	5	3	5	6	74	9	225
2014	Internal audit	36	23	17	12	6	6	0	63	19	17
2014	Evaluation	22	36	9	0	5	19	9	80	7	36
2014	Other services to the public	29	35	15	8	5	2	5	69	14	164
2014	None of the above	27	33	13	9	6	6	7	68	17	489

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	36	20	9	2	0	0	69	11	54
2020	Federal regulators	36	44	9	3	3	3	1	83	7	326
2020	Compliance, inspection and enforcement	37	36	11	9	4	1	1	75	13	228
2020	Communications or public affairs	44	29	12	9	2	1	2	76	11	95
2020	Security	40	34	15	8	0	3	0	76	8	28
2020	Science and technology	31	45	11	7	2	2	1	79	10	1327
2020	Library services	26	61	0	0	8	5	0	92	8	14
2020	Legal services	51	28	14	0	0	7	0	85	0	14
2020	Administration and operations	43	41	10	3	1	1	1	85	4	456
2020	Human resources	55	33	6	2	2	1	0	89	4	215
2020	Financial management	38	47	7	6	1	1	1	87	7	138
2020	Procurement	49	44	4	0	0	0	4	96	0	28
2020	Real property	45	31	20	4	0	0	0	77	4	54
2020	Materiel management	72	10	5	0	5	5	3	89	5	22
2020	Information management	53	27	12	2	0	4	1	85	2	85
2020	Information technology	42	38	9	5	2	3	1	83	8	197
2020	Internal audit	57	35	0	9	0	0	0	91	9	15
2020	Evaluation	33	44	6	10	3	2	2	80	14	47
2020	Data sciences	34	40	15	6	2	1	3	76	8	139
2020	Policy	38	39	11	6	2	3	1	80	8	553
2020	Project management	40	39	12	3	2	3	0	82	6	206
2020	Other services to the public	35	49	7	6	1	2	0	86	7	76
2020	None of the above	39	34	15	7	3	1	1	75	10	214
2019	Client contact centre	37	31	17	9	5	0	2	69	14	62
2019	Federal regulators	37	46	11	3	3	1	0	83	6	365
2019	Compliance, inspection and enforcement	34	38	15	8	4	1	0	73	11	257
2019	Communications or public affairs	37	36	11	6	8	1	1	74	14	130
2019	Access to information and privacy	47	21	0	11	10	5	5	76	24	18
2019	Security	21	40	8	14	4	6	6	70	20	23
2019	Science and technology	29	42	14	9	3	2	1	73	12	1372
2019	Administration and operations	40	40	10	5	2	1	2	83	7	477
2019	Human resources	47	37	11	1	1	1	1	86	3	251
2019	Financial management	40	39	11	6	1	3	1	82	7	164
2019	Procurement	43	30	19	0	5	0	4	76	5	23
2019	Real property	26	39	19	6	7	2	0	66	14	34
2019	Materiel management	45	38	12	6	0	0	0	82	6	19
2019	Information management	39	36	15	7	1	0	1	76	9	102
2019	Information technology	39	40	10	2	4	3	2	83	7	236
2019	Internal audit	53	30	6	11	0	0	0	83	11	22
2019	Evaluation	43	38	10	5	4	0	0	81	9	41
2019	Data sciences	33	38	10	10	5	2	3	74	15	185
2019	Policy	40	34	11	9	2	3	1	77	12	563
2019	Project management	30	44	14	9	2	2	0	76	11	209
2019	Other services to the public	32	43	12	7	2	1	3	78	9	79
2019	None of the above	28	43	10	11	2	4	2	76	13	225
2018	Client contact centre	32	46	13	6	2	0	0	79	8	49
2018	Federal regulators	36	41	11	6	3	2	1	80	9	352
2018	Compliance, inspection and enforcement	27	43	15	10	5	0	1	70	15	208
2018	Communications or public affairs	29	40	9	7	4	5	6	77	13	126
2018	Access to information and privacy	25	53	11	0	0	11	0	87	0	18
2018	Security	19	33	13	21	0	8	6	60	24	16
2018	Science and technology	24	47	14	9	3	2	1	73	13	1392
2018	Library services	57	31	5	7	0	0	0	88	7	16
2018	Administration and operations	34	45	10	4	4	2	2	82	8	398
2018	Human resources	49	36	6	6	1	1	1	87	8	215
2018	Financial management	35	41	10	10	3	1	0	77	13	145
2018	Procurement	37	40	18	5	0	0	0	77	5	23
2018	Real property	28	37	16	13	7	0	0	64	20	32
2018	Materiel management	39	32	5	0	5	19	0	87	6	14
2018	Information management	35	35	11	11	1	4	2	75	13	90
2018	Information technology	33	39	17	6	1	2	2	75	7	171
2018	Internal audit	41	25	23	0	11	0	0	66	11	15
2018	Evaluation	19	61	17	0	3	0	0	80	3	36
2018	Data sciences	27	43	13	10	4	3	0	72	14	136
2018	Policy	36	37	11	8	3	4	1	78	11	479
2018	Project management	31	45	11	10	1	1	1	78	11	140
2018	Other services to the public	34	34	18	10	3	0	2	68	13	70
2018	None of the above	28	47	11	6	5	2	1	78	11	187
2017	Client contact centre	33	44	11	5	2	5	0	81	7	55
2017	Federal regulators	41	39	10	5	2	2	1	82	8	332
2017	Compliance, inspection and enforcement	26	45	13	12	3	0	1	72	15	225
2017	Communications or public affairs	28	42	9	11	6	3	1	73	18	102
2017	Access to information and privacy	50	27	12	0	0	5	5	87	0	18
2017	Security	32	36	16	5	11	0	0	68	16	19
2017	Science and technology	31	42	11	9	3	3	1	76	12	1579
2017	Library services	67	16	9	0	8	0	0	83	8	12
2017	Administration and operations	39	37	12	4	5	2	1	78	9	388
2017	Human resources	52	31	7	5	3	2	0	84	8	189
2017	Financial management	28	46	13	8	4	1	1	75	12	126
2017	Procurement	39	61	0	0	0	0	0	100	0	10
2017	Real property	29	38	18	9	2	2	0	69	12	41
2017	Materiel management	57	32	0	11	0	0	0	89	11	14
2017	Information management	46	40	5	2	1	6	0	91	3	97
2017	Information technology	37	32	15	7	4	3	3	73	11	206
2017	Internal audit	49	36	15	0	0	0	0	85	0	14
2017	Evaluation	38	39	12	0	5	6	0	82	6	35
2017	Data sciences	24	46	19	7	2	1	1	71	9	136
2017	Policy	38	36	10	7	4	3	0	77	12	396
2017	Project management	39	36	13	8	2	3	0	76	11	143
2017	Other services to the public	40	37	6	10	5	2	0	78	16	85
2017	None of the above	31	44	11	6	6	1	1	76	12	267
2014	Client contact centre	28	39	22	9	0	0	1	68	9	67
2014	Federal regulators	47	37	8	5	2	1	1	85	7	457
2014	Compliance, inspection and enforcement	37	41	11	6	4	1	0	79	10	247
2014	Communications or public affairs	40	41	6	6	2	5	1	86	8	117
2014	Access to information and privacy	33	38	12	5	0	12	0	81	6	18
2014	Security	42	44	5	5	0	0	5	90	5	21
2014	Science and technology	35	43	11	6	2	2	1	81	8	1648
2014	Library services	30	58	0	0	0	11	0	100	0	12
2014	Legal services	42	30	13	14	0	0	0	72	14	14
2014	Administration and operations	42	40	8	5	2	3	1	85	7	513
2014	Human resources	52	34	6	4	2	1	0	88	6	179
2014	Financial management	34	47	10	4	2	2	1	84	6	174
2014	Procurement	32	30	19	6	6	6	0	66	14	16
2014	Real property	41	45	12	0	2	0	0	85	2	33
2014	Materiel management	39	47	3	5	5	0	0	86	11	20
2014	Information management	48	28	10	6	1	7	0	82	8	110
2014	Information technology	39	40	8	6	3	4	0	83	9	224
2014	Internal audit	41	54	0	6	0	0	0	94	6	17
2014	Evaluation	48	39	3	2	6	2	0	89	8	36
2014	Other services to the public	40	40	8	6	3	0	2	82	10	163
2014	None of the above	41	38	9	7	2	4	0	82	9	487

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	40	19	2	2	2	0	77	4	53
2020	Federal regulators	39	35	18	4	1	2	0	76	5	323
2020	Compliance, inspection and enforcement	32	36	21	6	5	0	0	68	11	226
2020	Communications or public affairs	36	44	12	6	0	2	0	82	6	94
2020	Access to information and privacy	51	49	0	0	0	0	0	100	0	14
2020	Security	31	35	23	8	0	3	0	68	8	28
2020	Science and technology	36	41	16	4	1	2	0	78	6	1322
2020	Library services	13	67	8	0	0	13	0	91	0	14
2020	Administration and operations	45	38	11	3	1	1	0	84	5	457
2020	Human resources	56	32	9	0	1	1	0	90	1	214
2020	Financial management	47	38	11	2	1	1	0	85	3	138
2020	Procurement	45	48	7	0	0	0	0	93	0	28
2020	Real property	33	47	9	2	9	0	0	80	11	53
2020	Materiel management	62	23	5	0	5	5	0	90	5	22
2020	Information management	57	26	8	3	0	5	0	88	3	83
2020	Information technology	41	46	9	0	1	3	1	89	2	196
2020	Internal audit	41	44	15	0	0	0	0	85	0	15
2020	Evaluation	42	43	6	7	2	0	0	85	9	47
2020	Data sciences	35	40	19	3	2	1	0	75	5	138
2020	Policy	38	41	15	3	1	2	0	80	4	552
2020	Project management	41	42	12	2	2	2	0	85	4	206
2020	Other services to the public	50	36	5	7	0	3	0	88	8	76
2020	None of the above	44	32	14	4	4	2	0	77	8	216
2019	Client contact centre	38	37	20	1	2	1	0	76	4	61
2019	Federal regulators	34	43	16	4	2	1	0	78	7	366
2019	Compliance, inspection and enforcement	32	38	20	6	2	2	0	71	8	257
2019	Communications or public affairs	34	37	16	5	6	2	1	72	11	129
2019	Access to information and privacy	42	36	7	5	5	5	0	82	10	19
2019	Security	25	42	12	16	4	0	0	68	20	23
2019	Science and technology	31	43	17	5	2	1	0	75	8	1366
2019	Administration and operations	41	39	14	3	1	1	0	82	4	477
2019	Human resources	46	38	11	3	1	1	0	85	4	250
2019	Financial management	36	37	18	5	1	2	0	75	7	164
2019	Procurement	41	28	22	9	0	0	0	70	9	24
2019	Real property	24	44	19	8	4	0	0	69	12	34
2019	Materiel management	39	50	6	6	0	0	0	88	6	19
2019	Information management	41	32	19	6	1	2	0	73	7	103
2019	Information technology	42	38	14	1	2	4	0	82	3	235
2019	Internal audit	45	38	18	0	0	0	0	82	0	21
2019	Evaluation	41	40	10	5	2	2	0	83	7	41
2019	Data sciences	31	43	18	6	2	1	0	74	8	185
2019	Policy	37	39	15	3	2	3	0	78	6	562
2019	Project management	33	43	18	4	1	1	0	76	6	209
2019	Other services to the public	39	35	20	2	3	1	0	75	5	79
2019	None of the above	32	34	21	6	2	4	1	69	9	226
2018	Client contact centre	34	42	24	0	0	0	0	76	0	50
2018	Federal regulators	28	47	16	6	1	1	0	76	8	351
2018	Compliance, inspection and enforcement	23	37	26	7	6	0	0	61	13	208
2018	Communications or public affairs	30	42	18	6	4	0	0	72	10	127
2018	Access to information and privacy	21	74	5	0	0	0	0	95	0	18
2018	Security	19	48	21	12	0	0	0	67	12	16
2018	Science and technology	26	45	19	6	2	2	0	72	9	1388
2018	Library services	50	31	19	0	0	0	0	81	0	16
2018	Administration and operations	36	41	15	4	2	1	0	79	6	394
2018	Human resources	42	37	16	4	1	1	0	80	4	212
2018	Financial management	29	47	15	5	2	2	0	77	7	144
2018	Procurement	45	25	23	6	0	0	0	70	6	23
2018	Real property	33	20	27	14	3	4	0	55	18	32
2018	Materiel management	31	36	15	9	0	9	0	73	10	14
2018	Information management	36	37	21	1	1	4	0	76	2	91
2018	Information technology	38	36	18	2	2	4	1	77	4	173
2018	Internal audit	34	30	26	10	0	0	0	64	10	16
2018	Evaluation	32	41	14	8	5	0	0	73	14	37
2018	Data sciences	32	39	16	7	5	1	1	72	12	136
2018	Policy	34	40	17	5	2	1	0	76	7	478
2018	Project management	27	47	20	2	3	1	0	75	5	137
2018	Other services to the public	33	37	18	8	3	0	1	71	11	70
2018	None of the above	25	41	23	4	4	2	0	68	8	186

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	38	14	9	7	9	0	67	18	54
2020	Federal regulators	19	28	19	11	11	10	2	53	25	325
2020	Compliance, inspection and enforcement	23	26	18	11	15	5	1	53	28	227
2020	Communications or public affairs	30	21	19	10	7	7	6	59	19	95
2020	Security	23	34	15	11	10	7	0	61	23	28
2020	Science and technology	24	33	18	10	7	7	2	62	19	1322
2020	Administration and operations	29	30	18	6	7	8	2	66	14	457
2020	Human resources	34	26	20	6	4	7	3	67	11	213
2020	Financial management	24	33	19	6	6	9	4	65	13	139
2020	Procurement	24	22	10	22	4	18	0	56	31	28
2020	Real property	27	31	7	20	13	0	2	60	33	54
2020	Materiel management	46	19	10	11	5	9	0	72	18	22
2020	Information management	44	20	17	2	4	11	3	74	7	84
2020	Information technology	32	31	16	6	5	8	3	71	12	196
2020	Internal audit	38	43	6	6	0	6	0	86	7	15
2020	Evaluation	26	33	19	14	2	4	2	62	18	46
2020	Data sciences	29	23	16	11	10	8	3	58	24	137
2020	Policy	24	27	19	10	5	13	2	59	18	552
2020	Project management	27	26	17	12	3	8	6	62	18	208
2020	Other services to the public	33	28	12	8	6	12	1	70	16	76
2020	None of the above	24	29	15	9	10	11	2	61	22	214
2019	Client contact centre	20	27	23	13	7	8	3	53	22	60
2019	Federal regulators	13	29	20	12	10	12	3	49	27	363
2019	Compliance, inspection and enforcement	24	23	18	14	11	7	3	53	28	258
2019	Communications or public affairs	25	29	14	10	10	12	1	61	22	130
2019	Access to information and privacy	26	5	11	11	10	16	21	50	33	18
2019	Security	21	12	23	7	22	4	10	39	34	23
2019	Science and technology	21	30	18	11	9	8	2	57	23	1373
2019	Administration and operations	30	26	20	8	6	8	3	62	15	479
2019	Human resources	24	26	19	8	7	9	7	59	19	251
2019	Financial management	22	24	20	14	6	10	3	53	24	162
2019	Procurement	28	20	18	5	13	13	3	58	21	24
2019	Real property	11	35	17	23	4	9	0	51	30	34
2019	Materiel management	28	41	31	0	0	0	0	69	0	18
2019	Information management	23	27	20	14	4	11	2	57	20	101
2019	Information technology	33	27	17	6	5	10	2	68	12	236
2019	Internal audit	17	39	20	11	4	0	9	62	16	22
2019	Evaluation	24	31	14	16	5	7	2	62	23	41
2019	Data sciences	28	23	17	12	7	11	3	59	22	184
2019	Policy	23	22	19	11	8	14	4	54	23	564
2019	Project management	21	22	22	16	8	9	1	48	27	209
2019	Other services to the public	25	32	19	9	5	6	5	64	16	79
2019	None of the above	21	29	18	9	7	12	3	59	20	224
2018	Client contact centre	19	36	28	10	6	0	2	55	17	50
2018	Federal regulators	14	27	18	15	12	11	3	47	32	352
2018	Compliance, inspection and enforcement	16	33	16	14	14	5	1	52	30	208
2018	Communications or public affairs	18	17	20	14	9	14	8	46	29	126
2018	Access to information and privacy	24	38	5	17	0	11	5	74	20	18
2018	Security	12	38	0	25	25	0	0	50	50	16
2018	Science and technology	17	32	19	14	9	8	1	54	25	1391
2018	Library services	18	39	11	12	7	0	13	65	22	16
2018	Administration and operations	23	26	18	12	9	7	4	55	24	397
2018	Human resources	25	30	19	8	7	7	4	63	16	215
2018	Financial management	19	26	23	16	7	7	2	49	26	146
2018	Procurement	27	20	24	14	0	15	0	56	16	23
2018	Real property	21	35	12	3	25	4	0	58	29	32
2018	Materiel management	15	20	29	15	12	9	0	38	29	14
2018	Information management	23	28	20	11	6	6	5	58	20	89
2018	Information technology	27	29	19	8	6	10	2	63	16	172
2018	Internal audit	27	20	20	10	6	18	0	57	19	16
2018	Evaluation	27	27	22	8	8	8	0	59	17	37
2018	Data sciences	21	26	17	17	12	6	2	50	32	136
2018	Policy	21	23	17	11	8	16	3	55	24	475
2018	Project management	14	28	23	14	7	12	2	49	25	142
2018	Other services to the public	27	28	14	15	8	6	3	60	25	71
2018	None of the above	18	26	20	14	9	10	3	50	27	189
2017	Client contact centre	21	31	24	6	9	8	0	56	17	55
2017	Federal regulators	15	23	14	16	17	12	3	45	38	332
2017	Compliance, inspection and enforcement	15	27	13	18	14	9	4	49	36	226
2017	Communications or public affairs	15	22	18	15	15	11	5	44	35	103
2017	Access to information and privacy	17	11	11	28	6	11	16	38	47	18
2017	Security	11	27	11	15	32	0	5	39	49	19
2017	Science and technology	19	30	17	13	9	9	2	56	25	1580
2017	Library services	32	24	25	0	8	10	0	63	9	12
2017	Administration and operations	19	25	17	13	13	11	3	50	30	389
2017	Human resources	23	25	12	11	10	11	8	59	27	189
2017	Financial management	16	23	15	15	16	10	5	46	37	126
2017	Procurement	29	10	0	30	20	10	0	44	56	10
2017	Real property	17	33	11	11	14	14	0	59	29	41
2017	Materiel management	28	19	36	11	6	0	0	47	17	14
2017	Information management	24	32	16	10	7	10	0	63	20	97
2017	Information technology	27	22	16	10	7	16	1	59	21	206
2017	Internal audit	0	29	37	7	13	8	7	34	23	14
2017	Evaluation	22	22	8	11	18	15	3	54	36	34
2017	Data sciences	17	25	17	14	12	9	5	50	30	136
2017	Policy	17	20	17	14	11	15	6	46	32	397
2017	Project management	16	34	17	13	8	10	1	56	24	142
2017	Other services to the public	24	32	15	13	10	4	2	60	25	85
2017	None of the above	17	29	13	16	10	11	3	54	31	266
2014	Client contact centre	9	24	15	11	15	17	8	44	35	68
2014	Federal regulators	14	21	14	20	13	14	5	42	40	457
2014	Compliance, inspection and enforcement	19	22	14	18	17	9	1	46	39	247
2014	Communications or public affairs	15	16	20	19	13	12	4	36	39	117
2014	Access to information and privacy	0	30	6	15	22	22	5	42	50	18
2014	Security	9	20	43	18	5	5	0	31	24	21
2014	Science and technology	16	28	18	15	11	11	2	51	29	1648
2014	Library services	0	39	8	23	0	30	0	56	33	12
2014	Legal services	22	20	12	15	15	16	0	51	35	14
2014	Administration and operations	17	26	16	12	14	12	2	51	30	513
2014	Human resources	17	25	17	16	15	7	4	46	35	180
2014	Financial management	14	29	21	16	6	10	4	50	26	174
2014	Procurement	19	6	32	13	24	6	0	27	39	16
2014	Real property	23	19	22	15	10	11	0	48	28	33
2014	Materiel management	20	18	35	10	9	8	0	41	21	20
2014	Information management	14	29	18	16	9	12	3	50	29	110
2014	Information technology	14	34	16	10	12	12	2	56	26	225
2014	Internal audit	0	41	11	18	12	6	12	50	36	17
2014	Evaluation	25	17	17	12	13	14	3	49	30	36
2014	Other services to the public	22	23	18	14	12	9	2	50	30	164
2014	None of the above	17	22	19	15	14	11	2	45	33	488

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	57	6	0	2	92	2	54
2020	Federal regulators	27	52	7	13	1	80	14	325
2020	Compliance, inspection and enforcement	24	45	7	17	7	69	24	228
2020	Communications or public affairs	38	50	5	5	2	88	7	96
2020	Security	33	49	7	12	0	82	12	28
2020	Science and technology	25	52	7	13	3	77	16	1326
2020	Administration and operations	44	44	4	7	1	88	8	456
2020	Human resources	44	45	5	5	1	89	6	215
2020	Financial management	49	43	1	6	1	92	6	139
2020	Procurement	52	33	0	15	0	85	15	28
2020	Real property	46	39	6	9	0	85	9	54
2020	Materiel management	54	27	0	14	5	81	19	22
2020	Information management	34	48	7	7	3	82	11	86
2020	Information technology	43	44	6	4	3	87	7	197
2020	Internal audit	57	35	0	9	0	91	9	15
2020	Evaluation	42	52	4	0	2	94	2	47
2020	Data sciences	37	44	8	10	1	80	12	139
2020	Policy	31	50	4	12	2	81	15	556
2020	Project management	33	50	5	10	2	83	12	208
2020	Other services to the public	32	59	1	5	3	91	8	76
2020	None of the above	30	49	4	12	5	79	17	217

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	48	11	2	3	0	0	84	6	54
2020	Federal regulators	33	44	11	10	2	0	0	77	12	325
2020	Compliance, inspection and enforcement	25	36	9	23	6	0	1	61	29	226
2020	Communications or public affairs	37	40	13	7	2	0	1	78	9	96
2020	Security	41	35	12	12	0	0	0	76	12	27
2020	Science and technology	29	42	12	13	3	0	1	71	17	1331
2020	Administration and operations	38	39	12	9	2	0	0	77	11	456
2020	Human resources	50	35	8	6	0	0	0	86	6	215
2020	Financial management	49	35	9	4	2	0	0	84	6	138
2020	Procurement	60	25	7	8	0	0	0	85	8	28
2020	Real property	44	42	6	6	2	0	0	86	8	53
2020	Materiel management	33	43	5	5	14	0	0	76	19	22
2020	Information management	36	44	11	4	5	0	0	80	9	84
2020	Information technology	40	42	10	4	2	1	1	84	6	197
2020	Internal audit	44	50	6	0	0	0	0	94	0	15
2020	Evaluation	40	44	11	4	2	0	0	83	6	47
2020	Data sciences	38	38	9	11	4	0	0	76	15	139
2020	Policy	29	46	12	10	3	0	1	75	13	555
2020	Project management	41	35	9	11	3	0	0	76	14	208
2020	Other services to the public	31	41	12	13	3	1	0	72	15	76
2020	None of the above	40	40	6	12	2	0	0	80	14	217
2019	Client contact centre	45	40	5	6	5	0	0	85	10	62
2019	Federal regulators	39	34	8	13	7	0	0	72	19	364
2019	Compliance, inspection and enforcement	41	29	7	14	9	0	0	70	23	258
2019	Communications or public affairs	57	29	3	10	1	0	0	86	11	130
2019	Access to information and privacy	49	36	0	15	0	0	0	85	15	19
2019	Security	45	39	0	16	0	0	0	84	16	23
2019	Science and technology	45	35	7	9	4	0	0	80	13	1371
2019	Administration and operations	52	30	7	7	4	0	0	83	10	481
2019	Human resources	58	29	4	7	2	0	0	87	9	251
2019	Financial management	56	26	7	8	3	0	0	82	11	162
2019	Procurement	75	8	17	0	0	0	0	83	0	24
2019	Real property	67	21	9	2	0	0	0	88	2	33
2019	Materiel management	56	31	6	7	0	0	0	87	7	18
2019	Information management	50	34	3	10	3	0	0	84	13	102
2019	Information technology	55	32	5	6	2	0	0	87	8	238
2019	Internal audit	27	46	10	12	4	0	0	73	16	22
2019	Evaluation	60	28	4	6	2	0	0	87	8	41
2019	Data sciences	48	34	8	7	3	1	0	82	10	186
2019	Policy	49	30	4	12	5	0	0	79	17	563
2019	Project management	39	41	7	11	2	0	0	80	13	208
2019	Other services to the public	45	31	9	9	4	1	0	77	13	79
2019	None of the above	41	32	10	9	8	0	1	74	17	226
2017	Client contact centre	35	46	7	11	2	0	0	81	13	55
2017	Federal regulators	49	34	5	8	3	0	0	83	11	331
2017	Compliance, inspection and enforcement	35	32	10	14	10	0	0	67	24	226
2017	Communications or public affairs	40	27	13	15	6	0	0	67	21	103
2017	Access to information and privacy	46	27	5	22	0	0	0	73	22	18
2017	Security	27	47	11	11	5	0	0	74	16	19
2017	Science and technology	46	39	5	6	4	0	0	85	10	1583
2017	Library services	56	35	0	0	8	0	0	92	8	12
2017	Administration and operations	50	34	5	7	3	0	0	84	11	389
2017	Human resources	56	30	5	7	3	0	0	86	9	187
2017	Financial management	47	42	2	6	4	0	0	89	9	126
2017	Procurement	29	51	10	0	10	0	0	80	10	10
2017	Real property	57	38	0	4	0	0	0	96	4	41
2017	Materiel management	53	19	11	17	0	0	0	72	17	14
2017	Information management	54	34	5	6	1	0	0	88	7	97
2017	Information technology	53	29	7	5	3	0	2	84	9	206
2017	Internal audit	42	28	15	8	8	0	0	70	15	14
2017	Evaluation	42	37	7	8	6	0	0	79	14	35
2017	Data sciences	49	34	7	6	3	0	0	84	9	137
2017	Policy	45	38	4	7	5	0	0	83	13	397
2017	Project management	43	36	8	9	4	0	0	79	13	143
2017	Other services to the public	47	34	6	6	8	0	0	81	13	87
2017	None of the above	33	41	10	9	7	0	0	74	16	268
2014	Client contact centre	50	29	8	6	6	0	0	79	13	68
2014	Federal regulators	50	31	5	9	5	0	0	81	14	457
2014	Compliance, inspection and enforcement	41	32	6	13	9	0	0	72	22	247
2014	Communications or public affairs	38	42	8	8	2	1	0	81	11	116
2014	Access to information and privacy	47	34	12	0	6	0	0	82	6	18
2014	Security	42	33	11	5	10	0	0	75	14	21
2014	Science and technology	46	36	6	8	4	0	0	82	12	1649
2014	Library services	49	51	0	0	0	0	0	100	0	12
2014	Legal services	41	29	13	0	16	0	0	71	16	14
2014	Administration and operations	50	35	6	6	4	0	0	85	10	513
2014	Human resources	53	31	4	7	5	0	0	84	12	180
2014	Financial management	55	34	6	3	1	0	0	89	5	173
2014	Procurement	44	19	6	18	13	0	0	64	30	16
2014	Real property	53	29	9	3	7	0	0	82	10	33
2014	Materiel management	53	17	8	22	0	0	0	71	22	20
2014	Information management	48	35	7	9	1	0	0	83	10	110
2014	Information technology	47	36	5	9	2	0	0	83	11	225
2014	Internal audit	41	53	6	0	0	0	0	94	0	17
2014	Evaluation	45	45	5	3	3	0	0	90	5	36
2014	Other services to the public	46	35	5	9	3	0	1	82	13	163
2014	None of the above	41	38	5	10	6	0	0	79	16	489

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	39	7	3	2	0	0	89	5	53
2020	Federal regulators	45	37	8	8	2	1	0	82	10	323
2020	Compliance, inspection and enforcement	38	37	6	13	6	0	0	74	20	228
2020	Communications or public affairs	47	36	8	8	1	0	0	83	9	96
2020	Access to information and privacy	58	14	21	7	0	0	0	72	7	14
2020	Security	51	33	10	5	0	0	0	84	5	27
2020	Science and technology	45	38	9	6	1	0	0	84	7	1322
2020	Legal services	29	50	14	7	0	0	0	79	7	14
2020	Administration and operations	51	35	6	6	1	0	0	87	7	455
2020	Human resources	58	30	5	5	0	0	0	89	6	212
2020	Financial management	54	35	7	4	1	0	0	88	4	138
2020	Procurement	60	37	3	0	0	0	0	97	0	28
2020	Real property	61	22	14	1	2	0	0	83	3	54
2020	Materiel management	66	11	8	5	10	0	0	78	14	22
2020	Information management	54	30	8	3	5	0	0	84	7	85
2020	Information technology	47	37	7	5	3	0	1	85	8	196
2020	Internal audit	73	12	6	0	9	0	0	85	9	15
2020	Evaluation	50	41	2	4	2	0	0	92	6	47
2020	Data sciences	49	31	11	8	1	0	0	81	8	138
2020	Policy	45	36	10	8	1	0	1	81	9	551
2020	Project management	49	36	8	5	2	0	0	86	6	208
2020	Other services to the public	44	43	7	2	2	0	2	89	4	76
2020	None of the above	48	34	8	7	2	0	0	82	10	215
2019	Client contact centre	50	38	8	4	0	0	0	88	4	62
2019	Federal regulators	51	35	7	4	3	0	0	86	6	359
2019	Compliance, inspection and enforcement	49	32	6	9	3	0	0	81	12	256
2019	Communications or public affairs	59	26	9	5	0	0	1	86	5	130
2019	Access to information and privacy	48	30	12	5	5	0	0	78	10	19
2019	Security	41	21	28	10	0	0	0	62	10	23
2019	Science and technology	54	35	6	3	1	0	0	89	4	1357
2019	Administration and operations	54	35	6	3	2	0	0	89	5	479
2019	Human resources	59	32	4	4	1	0	0	91	5	250
2019	Financial management	59	29	6	4	1	0	1	89	4	162
2019	Procurement	76	19	0	5	0	0	0	95	5	22
2019	Real property	52	34	8	6	0	0	0	86	6	34
2019	Materiel management	53	41	6	0	0	0	0	94	0	19
2019	Information management	56	33	5	6	0	0	0	89	6	102
2019	Information technology	57	29	10	2	2	0	0	86	4	238
2019	Internal audit	46	39	11	4	0	0	0	85	4	22
2019	Evaluation	56	32	7	4	0	0	0	89	4	40
2019	Data sciences	54	35	5	5	1	0	0	89	6	184
2019	Policy	55	33	5	5	2	0	0	88	7	561
2019	Project management	51	40	6	2	0	0	0	91	3	208
2019	Other services to the public	52	35	7	4	0	0	2	89	4	79
2019	None of the above	44	40	9	4	2	1	1	85	6	224
2017	Client contact centre	49	34	11	3	2	0	0	83	5	55
2017	Federal regulators	52	33	6	6	2	0	0	86	8	331
2017	Compliance, inspection and enforcement	43	34	7	10	6	1	0	77	16	225
2017	Communications or public affairs	43	42	7	5	2	1	0	86	7	102
2017	Access to information and privacy	68	27	0	5	0	0	0	95	5	18
2017	Security	55	39	6	0	0	0	0	94	0	18
2017	Science and technology	53	37	5	3	1	0	0	90	4	1577
2017	Library services	55	36	0	0	9	0	0	91	9	11
2017	Administration and operations	47	38	10	3	1	0	0	86	4	390
2017	Human resources	70	25	2	0	1	0	0	96	2	189
2017	Financial management	45	46	5	3	1	0	0	91	4	126
2017	Procurement	29	51	20	0	0	0	0	80	0	10
2017	Real property	41	45	2	12	0	0	0	86	12	41
2017	Materiel management	57	25	6	0	11	0	0	83	11	14
2017	Information management	59	34	2	4	1	0	0	93	5	97
2017	Information technology	55	33	8	3	1	0	0	89	3	206
2017	Internal audit	42	50	8	0	0	0	0	92	0	14
2017	Evaluation	52	34	8	3	3	0	0	86	5	35
2017	Data sciences	52	36	4	7	1	0	1	88	8	137
2017	Policy	58	28	5	7	1	0	1	87	8	396
2017	Project management	50	42	2	4	1	0	1	93	5	142
2017	Other services to the public	54	31	7	6	3	0	0	84	9	87
2017	None of the above	42	42	8	5	2	0	1	85	7	267
2014	Client contact centre	43	41	6	10	0	0	0	84	10	68
2014	Federal regulators	56	32	4	6	2	0	0	88	8	455
2014	Compliance, inspection and enforcement	49	38	6	4	3	0	0	87	7	247
2014	Communications or public affairs	41	45	5	6	3	0	0	86	8	117
2014	Access to information and privacy	43	38	18	0	0	0	0	82	0	18
2014	Security	57	23	15	5	0	0	0	80	5	21
2014	Science and technology	49	40	6	4	1	0	0	89	5	1646
2014	Library services	64	36	0	0	0	0	0	100	0	12
2014	Legal services	41	43	8	8	0	0	0	84	8	14
2014	Administration and operations	50	38	6	4	1	0	0	88	6	510
2014	Human resources	56	35	5	3	1	0	0	91	4	180
2014	Financial management	48	42	6	4	0	1	0	90	4	174
2014	Procurement	38	32	13	18	0	0	0	70	18	16
2014	Real property	55	39	3	4	0	0	0	93	4	33
2014	Materiel management	51	35	6	8	0	0	0	86	8	20
2014	Information management	55	33	6	6	0	0	1	89	6	110
2014	Information technology	52	34	8	5	1	0	0	86	6	225
2014	Internal audit	53	35	6	0	6	0	0	88	6	17
2014	Evaluation	54	31	5	6	3	0	3	87	8	36
2014	Other services to the public	55	34	4	5	2	0	0	89	7	164
2014	None of the above	49	35	7	5	3	0	1	85	8	489

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	19	6	2	0	0	0	92	2	54
2020	Federal regulators	71	19	4	4	1	2	0	91	4	324
2020	Compliance, inspection and enforcement	71	19	3	6	1	0	0	89	7	228
2020	Communications or public affairs	78	15	4	1	1	1	0	94	2	95
2020	Security	62	31	3	0	0	0	5	97	0	28
2020	Science and technology	73	19	4	2	1	0	0	92	4	1325
2020	Administration and operations	74	22	2	1	1	0	0	96	2	455
2020	Human resources	73	25	2	0	0	0	0	98	0	215
2020	Financial management	72	23	2	0	1	1	0	96	1	138
2020	Procurement	85	15	0	0	0	0	0	100	0	28
2020	Real property	71	22	8	0	0	0	0	92	0	54
2020	Materiel management	79	11	0	0	10	0	0	90	10	22
2020	Information management	81	10	4	2	1	0	0	92	4	85
2020	Information technology	72	20	2	3	2	0	1	93	5	197
2020	Internal audit	60	34	6	0	0	0	0	94	0	15
2020	Evaluation	68	27	2	0	2	0	0	96	2	47
2020	Data sciences	74	15	6	2	1	1	0	90	4	139
2020	Policy	80	13	2	2	1	1	0	95	3	553
2020	Project management	75	19	3	2	0	0	0	94	3	206
2020	Other services to the public	74	17	1	3	3	2	0	93	6	75
2020	None of the above	73	19	3	3	1	0	0	93	4	217
2017	Client contact centre	56	34	3	4	4	0	0	89	7	54
2017	Federal regulators	64	25	4	3	2	1	1	90	5	329
2017	Compliance, inspection and enforcement	63	22	6	6	1	0	2	87	7	226
2017	Communications or public affairs	62	28	3	5	1	0	1	91	6	103
2017	Access to information and privacy	84	16	0	0	0	0	0	100	0	18
2017	Security	43	41	11	5	0	0	0	84	5	19
2017	Science and technology	68	21	4	3	1	1	1	91	4	1582
2017	Library services	64	0	17	8	0	10	0	72	9	12
2017	Administration and operations	70	25	2	2	1	0	0	95	3	392
2017	Human resources	75	22	3	0	0	0	0	97	0	188
2017	Financial management	61	28	5	6	1	0	0	89	6	125
2017	Procurement	100	0	0	0	0	0	0	100	0	10
2017	Real property	61	28	7	4	0	0	0	89	4	41
2017	Materiel management	54	24	6	0	5	0	11	87	6	14
2017	Information management	70	22	2	6	0	0	0	92	6	97
2017	Information technology	68	18	7	2	2	0	2	88	5	207
2017	Internal audit	65	29	6	0	0	0	0	94	0	14
2017	Evaluation	69	22	9	0	0	0	0	91	0	35
2017	Data sciences	68	18	5	3	2	2	1	89	6	137
2017	Policy	75	16	4	3	1	0	0	92	4	394
2017	Project management	70	20	3	6	1	0	0	90	6	143
2017	Other services to the public	56	27	7	6	3	0	0	84	9	87
2017	None of the above	57	29	4	6	0	1	2	89	6	268
2014	Client contact centre	53	39	2	6	1	0	0	91	7	68
2014	Federal regulators	69	20	4	3	2	0	1	91	5	457
2014	Compliance, inspection and enforcement	67	21	5	4	1	1	0	90	5	247
2014	Communications or public affairs	69	27	2	1	1	0	0	96	2	117
2014	Access to information and privacy	59	29	7	6	0	0	0	87	6	18
2014	Security	62	23	5	6	4	0	0	85	10	21
2014	Science and technology	64	23	5	3	2	1	1	89	6	1649
2014	Library services	66	23	0	11	0	0	0	89	11	12
2014	Legal services	61	39	0	0	0	0	0	100	0	14
2014	Administration and operations	68	25	4	2	1	1	0	93	3	513
2014	Human resources	70	25	3	1	0	0	0	95	2	180
2014	Financial management	66	29	2	2	1	0	0	96	3	173
2014	Procurement	89	6	0	5	0	0	0	95	5	16
2014	Real property	53	34	3	4	4	3	0	89	7	33
2014	Materiel management	90	10	0	0	0	0	0	100	0	20
2014	Information management	62	23	6	7	1	1	1	86	8	110
2014	Information technology	64	23	5	4	1	0	2	89	5	225
2014	Internal audit	71	18	0	6	6	0	0	88	12	17
2014	Evaluation	70	17	3	2	3	3	3	92	5	36
2014	Other services to the public	67	21	4	3	2	0	2	90	5	164
2014	None of the above	71	20	2	3	2	1	0	93	5	489

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	37	11	4	2	0	0	83	6	53
2020	Federal regulators	37	31	20	6	2	3	1	71	9	326
2020	Compliance, inspection and enforcement	46	23	15	4	1	8	3	77	5	228
2020	Communications or public affairs	50	31	11	6	0	2	1	83	6	96
2020	Security	57	26	7	7	3	0	0	83	10	28
2020	Science and technology	41	26	12	5	2	9	3	77	9	1329
2020	Administration and operations	56	22	12	3	1	4	1	82	4	455
2020	Human resources	61	24	11	4	0	0	0	85	4	215
2020	Financial management	46	33	11	4	1	5	0	83	5	139
2020	Procurement	63	18	7	0	4	8	0	88	5	28
2020	Real property	59	25	5	2	4	6	0	88	6	54
2020	Materiel management	65	22	5	0	0	8	0	95	0	22
2020	Information management	54	25	8	6	0	7	0	84	7	86
2020	Information technology	52	25	8	1	4	8	2	86	5	197
2020	Internal audit	65	16	13	0	0	6	0	86	0	15
2020	Evaluation	42	33	16	5	2	0	2	76	7	47
2020	Data sciences	35	24	16	7	4	11	4	69	13	139
2020	Policy	35	35	16	7	2	4	1	74	9	556
2020	Project management	43	27	14	5	3	6	2	76	9	208
2020	Other services to the public	41	27	8	7	2	12	3	80	10	76
2020	None of the above	43	24	13	6	2	10	3	76	9	217
2019	Client contact centre	55	22	10	9	0	4	0	80	9	62
2019	Federal regulators	36	31	16	7	3	6	1	72	10	366
2019	Compliance, inspection and enforcement	41	24	14	4	4	10	3	75	9	258
2019	Communications or public affairs	56	22	14	3	1	4	0	81	5	130
2019	Access to information and privacy	72	11	12	5	0	0	0	83	5	19
2019	Security	29	30	8	11	8	14	0	68	23	23
2019	Science and technology	42	22	10	5	4	14	2	77	11	1374
2019	Administration and operations	47	26	13	6	1	7	0	79	7	479
2019	Human resources	65	20	10	2	1	2	0	87	3	251
2019	Financial management	51	29	9	3	2	6	0	85	6	163
2019	Procurement	65	14	18	3	0	0	0	79	3	24
2019	Real property	42	15	26	3	7	7	0	62	10	34
2019	Materiel management	56	9	18	6	6	6	0	69	12	19
2019	Information management	53	22	8	2	2	11	1	86	4	103
2019	Information technology	56	22	6	2	1	11	2	90	4	237
2019	Internal audit	37	38	15	0	0	11	0	84	0	22
2019	Evaluation	52	22	12	2	2	9	0	82	5	41
2019	Data sciences	40	20	11	3	3	16	6	78	8	186
2019	Policy	38	28	15	8	2	8	1	73	11	566
2019	Project management	41	31	11	5	2	8	1	80	8	210
2019	Other services to the public	41	32	7	1	4	13	3	86	6	79
2019	None of the above	44	21	15	4	2	13	1	76	7	224

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	7	93	325
2020	Compliance, inspection and enforcement	11	89	228
2020	Communications or public affairs	12	88	96
2020	Access to information and privacy	0	100	14
2020	Science and technology	6	94	1331
2020	Library services	0	100	14
2020	Administration and operations	8	92	457
2020	Human resources	7	93	215
2020	Real property	14	86	54
2020	Information management	6	94	86
2020	Information technology	6	94	196
2020	Data sciences	5	95	139
2020	Policy	5	95	555
2020	Project management	6	94	208
2020	Other services to the public	6	94	76
2020	None of the above	9	91	216
2019	Client contact centre	15	85	62
2019	Federal regulators	9	91	365
2019	Compliance, inspection and enforcement	12	88	258
2019	Communications or public affairs	12	88	129
2019	Access to information and privacy	0	100	19
2019	Science and technology	10	90	1372
2019	Administration and operations	8	92	480
2019	Human resources	7	93	249
2019	Financial management	11	89	164
2019	Real property	19	81	34
2019	Information management	5	95	103
2019	Information technology	7	93	237
2019	Data sciences	7	93	185
2019	Policy	11	89	564
2019	Project management	8	92	209
2019	Other services to the public	6	94	79
2019	None of the above	8	92	224
2018	Client contact centre	11	89	50
2018	Federal regulators	10	90	350
2018	Compliance, inspection and enforcement	13	87	208
2018	Communications or public affairs	14	86	126
2018	Access to information and privacy	0	100	18
2018	Science and technology	10	90	1392
2018	Library services	0	100	15
2018	Administration and operations	14	86	398
2018	Human resources	6	94	213
2018	Financial management	9	91	146
2018	Real property	25	75	32
2018	Information management	9	91	91
2018	Information technology	8	92	173
2018	Data sciences	9	91	135
2018	Policy	10	90	475
2018	Project management	11	89	144
2018	Other services to the public	16	84	71
2018	None of the above	14	86	189

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	35	65	23
2020	Compliance, inspection and enforcement	23	77	26
2020	Communications or public affairs	52	48	12
2020	Science and technology	55	45	76
2020	Administration and operations	35	65	35
2020	Human resources	52	48	15
2020	Information technology	56	44	12
2020	Policy	26	74	31
2020	Project management	63	37	12
2020	None of the above	45	55	20
2019	Client contact centre	52	48	10
2019	Federal regulators	25	75	32
2019	Compliance, inspection and enforcement	49	51	32
2019	Communications or public affairs	50	50	14
2019	Science and technology	48	52	129
2019	Administration and operations	44	56	39
2019	Human resources	46	54	20
2019	Financial management	41	59	18
2019	Information technology	40	60	15
2019	Policy	47	53	64
2019	Project management	44	56	17
2019	None of the above	50	50	19
2018	Federal regulators	23	77	35
2018	Compliance, inspection and enforcement	26	74	26
2018	Communications or public affairs	40	60	18
2018	Science and technology	49	51	133
2018	Administration and operations	58	42	53
2018	Human resources	50	50	14
2018	Financial management	47	53	13
2018	Information technology	56	44	15
2018	Data sciences	51	49	12
2018	Policy	34	66	47
2018	Project management	60	40	16
2018	Other services to the public	57	43	11
2018	None of the above	56	44	27

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	61	39	23
2020	Communications or public affairs	59	41	12
2020	Science and technology	55	45	76
2020	Administration and operations	68	32	35
2020	Information technology	61	39	12
2020	Policy	80	20	31
2020	Project management	47	53	12
2020	None of the above	60	40	20
2019	Federal regulators	71	29	32
2019	Compliance, inspection and enforcement	42	58	32
2019	Communications or public affairs	64	36	14
2019	Science and technology	59	41	129
2019	Administration and operations	56	44	39
2019	Human resources	64	36	20
2019	Information technology	61	39	15
2019	Policy	67	33	64
2019	Project management	71	29	17
2019	None of the above	45	55	19
2018	Compliance, inspection and enforcement	81	19	26
2018	Communications or public affairs	54	46	18
2018	Science and technology	62	38	133
2018	Administration and operations	57	43	53
2018	Human resources	47	53	14
2018	Information technology	59	41	15
2018	Policy	68	32	47
2018	Project management	35	65	16
2018	Other services to the public	40	60	11
2018	None of the above	65	35	27

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	0	100	26
2020	Science and technology	10	90	76
2020	Information technology	0	100	12
2019	Client contact centre	0	100	10
2019	Compliance, inspection and enforcement	16	84	32
2019	Science and technology	12	88	129
2019	Financial management	0	100	18
2019	Data sciences	0	100	11
2019	Policy	10	90	64
2018	Science and technology	14	86	133
2018	Administration and operations	13	87	53
2018	Financial management	0	100	13
2018	Information technology	0	100	15
2018	Data sciences	0	100	12
2018	Policy	11	89	47

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	23
2020	Compliance, inspection and enforcement	100	26
2020	Communications or public affairs	100	12
2020	Science and technology	100	76
2020	Administration and operations	100	35
2020	Human resources	100	15
2020	Information technology	100	12
2020	Policy	100	31
2020	Project management	100	12
2020	None of the above	100	20
2019	Client contact centre	100	10
2019	Federal regulators	100	32
2019	Compliance, inspection and enforcement	100	32
2019	Communications or public affairs	100	14
2019	Science and technology	100	129
2019	Administration and operations	100	39
2019	Financial management	100	18
2019	Data sciences	100	11
2019	Policy	100	64
2019	Project management	100	17
2019	None of the above	100	19
2018	Federal regulators	100	35
2018	Communications or public affairs	100	18
2018	Science and technology	100	133
2018	Administration and operations	100	53
2018	Human resources	100	14
2018	Financial management	100	13
2018	Information technology	100	15
2018	Data sciences	100	12
2018	Policy	100	47
2018	Project management	100	16
2018	Other services to the public	100	11
2018	None of the above	100	27

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	12
2020	Administration and operations	18	82	35
2020	Information technology	0	100	12
2020	Policy	0	100	31
2020	Project management	0	100	12
2019	Client contact centre	0	100	10
2019	Federal regulators	0	100	32
2019	Science and technology	5	95	129
2019	Policy	7	93	64
2019	Project management	0	100	17
2018	Compliance, inspection and enforcement	0	100	26
2018	Science and technology	6	94	133
2018	Human resources	0	100	14
2018	Financial management	0	100	13
2018	Information technology	0	100	15
2018	Other services to the public	0	100	11

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	12
2020	Science and technology	8	92	76
2020	Human resources	0	100	15
2020	Information technology	0	100	12
2020	None of the above	0	100	20
2019	Client contact centre	0	100	10
2019	Compliance, inspection and enforcement	15	85	32
2019	Science and technology	6	94	129
2019	Financial management	0	100	18
2019	Data sciences	0	100	11
2019	Project management	0	100	17
2019	None of the above	0	100	19
2018	Human resources	0	100	14
2018	Financial management	0	100	13
2018	Information technology	0	100	15
2018	Project management	0	100	16
2018	Other services to the public	0	100	11

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	0	100	23
2020	Communications or public affairs	0	100	12
2020	Science and technology	6	94	76
2020	Administration and operations	15	85	35
2020	Human resources	0	100	15
2020	Information technology	0	100	12
2020	None of the above	0	100	20
2019	Client contact centre	0	100	10
2019	Communications or public affairs	0	100	14
2019	Science and technology	4	96	129
2019	Human resources	0	100	20
2019	Financial management	0	100	18
2019	Data sciences	0	100	11
2019	None of the above	0	100	19
2018	Federal regulators	0	100	35
2018	Information technology	0	100	15
2018	Data sciences	0	100	12
2018	Policy	0	100	47
2018	None of the above	0	100	27

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	35	65	23
2020	Compliance, inspection and enforcement	39	61	26
2020	Science and technology	33	67	76
2020	Administration and operations	43	57	35
2020	Policy	45	55	31
2020	None of the above	50	50	20
2019	Federal regulators	25	75	32
2019	Compliance, inspection and enforcement	53	47	31
2019	Communications or public affairs	43	57	14
2019	Science and technology	35	65	127
2019	Administration and operations	36	64	39
2019	Human resources	30	70	20
2019	Data sciences	57	43	11
2019	Policy	47	53	64
2018	Federal regulators	43	57	35
2018	Compliance, inspection and enforcement	55	45	27
2018	Science and technology	40	60	133
2018	Administration and operations	44	56	52
2018	Human resources	53	47	14
2018	Financial management	53	47	13
2018	Information technology	51	49	15
2018	Data sciences	49	51	12
2018	Policy	30	70	47
2018	Project management	44	56	16
2018	None of the above	24	76	27

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	30	70	23
2020	Compliance, inspection and enforcement	54	46	26
2020	Science and technology	32	68	76
2020	Administration and operations	55	45	35
2020	Policy	51	49	31
2020	None of the above	37	63	20
2019	Federal regulators	31	69	32
2019	Compliance, inspection and enforcement	20	80	31
2019	Communications or public affairs	55	45	14
2019	Science and technology	43	57	127
2019	Administration and operations	39	61	39
2019	Human resources	39	61	20
2019	Financial management	67	33	18
2019	Information technology	33	67	15
2019	Policy	47	53	64
2019	Project management	53	47	17
2018	Federal regulators	52	48	35
2018	Compliance, inspection and enforcement	46	54	27
2018	Communications or public affairs	33	67	18
2018	Science and technology	46	54	133
2018	Administration and operations	42	58	52
2018	Human resources	39	61	14
2018	Financial management	54	46	13
2018	Information technology	30	70	15
2018	Data sciences	39	61	12
2018	Policy	57	43	47
2018	Project management	30	70	16
2018	None of the above	44	56	27

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	52	48	23
2020	Compliance, inspection and enforcement	69	31	26
2020	Communications or public affairs	41	59	12
2020	Science and technology	43	57	76
2020	Administration and operations	52	48	35
2020	Human resources	68	32	15
2020	Policy	51	49	31
2020	Project management	50	50	12
2020	None of the above	55	45	20
2019	Federal regulators	59	41	32
2019	Compliance, inspection and enforcement	43	57	31
2019	Communications or public affairs	41	59	14
2019	Science and technology	42	58	127
2019	Administration and operations	46	54	39
2019	Human resources	57	43	20
2019	Financial management	72	28	18
2019	Information technology	60	40	15
2019	Policy	48	52	64
2019	Project management	67	33	17
2019	None of the above	55	45	19
2018	Federal regulators	48	52	35
2018	Compliance, inspection and enforcement	47	53	27
2018	Communications or public affairs	57	43	18
2018	Science and technology	49	51	133
2018	Administration and operations	47	53	52
2018	Human resources	47	53	14
2018	Financial management	38	62	13
2018	Information technology	44	56	15
2018	Data sciences	41	59	12
2018	Policy	48	52	47
2018	Project management	49	51	16
2018	Other services to the public	43	57	11
2018	None of the above	36	64	27

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	53	47	23
2020	Compliance, inspection and enforcement	39	61	26
2020	Science and technology	27	73	76
2020	Administration and operations	43	57	35
2020	Human resources	59	41	15
2020	Information technology	41	59	12
2020	Policy	45	55	31
2020	None of the above	30	70	20
2019	Federal regulators	37	63	32
2019	Compliance, inspection and enforcement	36	64	31
2019	Communications or public affairs	43	57	14
2019	Science and technology	37	63	127
2019	Administration and operations	27	73	39
2019	Human resources	39	61	20
2019	Financial management	47	53	18
2019	Information technology	39	61	15
2019	Policy	47	53	64
2019	Project management	55	45	17
2019	None of the above	27	73	19
2018	Federal regulators	43	57	35
2018	Compliance, inspection and enforcement	44	56	27
2018	Communications or public affairs	27	73	18
2018	Science and technology	37	63	133
2018	Administration and operations	26	74	52
2018	Human resources	53	47	14
2018	Financial management	38	62	13
2018	Information technology	57	43	15
2018	Policy	53	47	47
2018	Project management	38	62	16
2018	None of the above	36	64	27

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	26	74	23
2020	Compliance, inspection and enforcement	42	58	26
2020	Science and technology	30	70	76
2020	Administration and operations	49	51	35
2020	Human resources	33	67	15
2020	Policy	29	71	31
2019	Client contact centre	48	52	10
2019	Federal regulators	34	66	32
2019	Compliance, inspection and enforcement	36	64	31
2019	Communications or public affairs	34	66	14
2019	Science and technology	31	69	127
2019	Administration and operations	38	62	39
2019	Human resources	33	67	20
2019	Financial management	46	54	18
2019	Policy	27	73	64
2019	Project management	42	58	17
2019	None of the above	32	68	19
2018	Federal regulators	43	57	35
2018	Compliance, inspection and enforcement	30	70	27
2018	Communications or public affairs	49	51	18
2018	Science and technology	38	62	133
2018	Administration and operations	36	64	52
2018	Information technology	30	70	15
2018	Data sciences	49	51	12
2018	Policy	39	61	47
2018	Project management	43	57	16
2018	None of the above	31	69	27

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	57	43	23
2020	Compliance, inspection and enforcement	57	43	26
2020	Communications or public affairs	43	57	12
2020	Science and technology	48	52	76
2020	Administration and operations	73	27	35
2020	Human resources	51	49	15
2020	Information technology	56	44	12
2020	Policy	51	49	31
2020	Project management	53	47	12
2019	Client contact centre	48	52	10
2019	Federal regulators	37	63	32
2019	Compliance, inspection and enforcement	62	38	31
2019	Communications or public affairs	62	38	14
2019	Science and technology	49	51	127
2019	Administration and operations	71	29	39
2019	Human resources	55	45	20
2019	Financial management	31	69	18
2019	Information technology	41	59	15
2019	Policy	50	50	64
2019	Project management	64	36	17
2019	None of the above	48	52	19
2018	Federal regulators	49	51	35
2018	Compliance, inspection and enforcement	54	46	27
2018	Communications or public affairs	49	51	18
2018	Science and technology	55	45	133
2018	Administration and operations	55	45	52
2018	Human resources	56	44	14
2018	Information technology	35	65	15
2018	Data sciences	51	49	12
2018	Policy	48	52	47
2018	Project management	63	37	16
2018	Other services to the public	50	50	11
2018	None of the above	40	60	27

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	26	74	23
2020	Compliance, inspection and enforcement	31	69	26
2020	Science and technology	31	69	76
2020	Administration and operations	54	46	35
2020	Human resources	38	62	15
2020	Policy	29	71	31
2020	None of the above	38	62	20
2019	Federal regulators	26	74	32
2019	Compliance, inspection and enforcement	32	68	31
2019	Science and technology	32	68	127
2019	Administration and operations	26	74	39
2019	Human resources	34	66	20
2019	Financial management	44	56	18
2019	Policy	36	64	64
2019	None of the above	28	72	19
2018	Federal regulators	18	82	35
2018	Compliance, inspection and enforcement	48	52	27
2018	Communications or public affairs	60	40	18
2018	Science and technology	29	71	133
2018	Administration and operations	32	68	52
2018	Human resources	55	45	14
2018	Information technology	32	68	15
2018	Policy	29	71	47
2018	None of the above	37	63	27

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	23
2020	Communications or public affairs	100	12
2020	Science and technology	100	76
2020	Human resources	100	15
2020	Information technology	100	12
2020	Policy	100	31
2019	Client contact centre	100	10
2019	Federal regulators	100	32
2019	Communications or public affairs	100	14
2019	Science and technology	100	127
2019	Human resources	100	20
2019	Financial management	100	18
2019	Information technology	100	15
2019	Policy	100	64
2019	Project management	100	17
2019	None of the above	100	19
2018	Federal regulators	100	35
2018	Compliance, inspection and enforcement	100	27
2018	Communications or public affairs	100	18
2018	Administration and operations	100	52
2018	Human resources	100	14
2018	Information technology	100	15
2018	Data sciences	100	12
2018	Policy	100	47
2018	Other services to the public	100	11
2018	None of the above	100	27

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	0	100	23
2020	Compliance, inspection and enforcement	0	100	26
2020	Project management	0	100	12
2019	Client contact centre	0	100	10
2019	Communications or public affairs	0	100	14
2019	Policy	7	93	64
2018	Federal regulators	0	100	35
2018	Communications or public affairs	0	100	18
2018	Science and technology	6	94	133
2018	Information technology	0	100	15

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	23	77	26
2020	Communications or public affairs	0	100	12
2020	Science and technology	12	88	76
2020	Administration and operations	20	80	35
2020	Project management	0	100	12
2019	Client contact centre	0	100	10
2019	Federal regulators	16	84	32
2019	Communications or public affairs	0	100	14
2019	Science and technology	4	96	127
2019	Policy	10	90	64
2019	Project management	0	100	17
2018	Compliance, inspection and enforcement	21	79	27
2018	Science and technology	13	87	133
2018	Administration and operations	22	78	52
2018	Data sciences	0	100	12
2018	Policy	11	89	47

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	48	52	23
2020	Compliance, inspection and enforcement	42	58	26
2020	Communications or public affairs	40	60	12
2020	Science and technology	46	54	76
2020	Administration and operations	58	42	35
2020	Human resources	49	51	15
2020	Information technology	44	56	12
2020	Policy	52	48	31
2020	Project management	57	43	12
2020	None of the above	41	59	20
2019	Federal regulators	51	49	32
2019	Compliance, inspection and enforcement	52	48	31
2019	Communications or public affairs	38	62	14
2019	Science and technology	40	60	127
2019	Administration and operations	41	59	39
2019	Human resources	60	40	20
2019	Financial management	69	31	18
2019	Information technology	35	65	15
2019	Data sciences	58	42	11
2019	Policy	40	60	64
2019	Project management	33	67	17
2019	None of the above	30	70	19
2018	Federal regulators	57	43	35
2018	Compliance, inspection and enforcement	36	64	27
2018	Communications or public affairs	27	73	18
2018	Science and technology	41	59	133
2018	Administration and operations	47	53	52
2018	Human resources	35	65	14
2018	Financial management	62	38	13
2018	Data sciences	43	57	12
2018	Policy	45	55	47
2018	Project management	35	65	16
2018	None of the above	41	59	27

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	26	74	23
2020	Communications or public affairs	0	100	12
2020	Science and technology	22	78	76
2020	Administration and operations	23	77	35
2020	Policy	19	81	31
2019	Federal regulators	16	84	32
2019	Compliance, inspection and enforcement	29	71	31
2019	Science and technology	25	75	127
2019	Administration and operations	28	72	39
2019	Financial management	26	74	18
2019	Data sciences	45	55	11
2019	Policy	19	81	64
2019	Project management	27	73	17
2018	Federal regulators	15	85	35
2018	Compliance, inspection and enforcement	35	65	27
2018	Science and technology	25	75	133
2018	Administration and operations	23	77	52
2018	Information technology	34	66	15
2018	Policy	28	72	47

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	19	81	76
2020	Administration and operations	22	78	35
2020	Human resources	0	100	15
2020	Project management	0	100	12
2020	None of the above	24	76	20
2019	Federal regulators	22	78	32
2019	Science and technology	18	82	127
2019	Policy	8	92	64
2018	Science and technology	11	89	133
2018	Administration and operations	17	83	52
2018	Policy	19	81	47

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	61	39	23
2020	Compliance, inspection and enforcement	35	65	26
2020	Science and technology	55	45	76
2020	Administration and operations	51	49	35
2020	Human resources	52	48	15
2020	Information technology	50	50	12
2020	Policy	58	42	31
2020	None of the above	43	57	20
2019	Client contact centre	52	48	10
2019	Federal regulators	59	41	32
2019	Compliance, inspection and enforcement	57	43	30
2019	Science and technology	57	43	127
2019	Administration and operations	56	44	39
2019	Human resources	69	31	20
2019	Financial management	56	44	18
2019	Information technology	47	53	15
2019	Data sciences	48	52	11
2019	Policy	46	54	64
2019	Project management	57	43	17
2019	None of the above	42	58	19
2018	Federal regulators	56	44	35
2018	Compliance, inspection and enforcement	62	38	27
2018	Communications or public affairs	54	46	17
2018	Science and technology	60	40	134
2018	Administration and operations	46	54	53
2018	Human resources	67	33	14
2018	Financial management	38	62	13
2018	Information technology	41	59	15
2018	Data sciences	47	53	12
2018	Policy	41	59	47
2018	Project management	70	30	16
2018	Other services to the public	55	45	11
2018	None of the above	47	53	27

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	19	81	26
2020	Science and technology	25	75	76
2020	Administration and operations	37	63	35
2020	Human resources	38	62	15
2020	Policy	29	71	31
2020	Project management	39	61	12
2020	None of the above	25	75	20
2019	Client contact centre	52	48	10
2019	Federal regulators	49	51	32
2019	Compliance, inspection and enforcement	44	56	30
2019	Communications or public affairs	43	57	14
2019	Science and technology	26	74	127
2019	Administration and operations	21	79	39
2019	Human resources	45	55	20
2019	Financial management	28	72	18
2019	Policy	27	73	64
2019	Project management	27	73	17
2019	None of the above	27	73	19
2018	Federal regulators	25	75	35
2018	Compliance, inspection and enforcement	27	73	27
2018	Science and technology	37	63	134
2018	Administration and operations	25	75	53
2018	Policy	26	74	47
2018	Project management	35	65	16
2018	None of the above	28	72	27

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	7	93	76
2020	Administration and operations	14	86	35
2020	Information technology	0	100	12
2020	Policy	29	71	31
2020	None of the above	0	100	20
2019	Client contact centre	0	100	10
2019	Compliance, inspection and enforcement	17	83	30
2019	Science and technology	12	88	127
2019	Administration and operations	13	87	39
2019	Policy	18	82	64
2019	None of the above	0	100	19
2018	Science and technology	8	92	134
2018	Administration and operations	17	83	53
2018	Policy	14	86	47

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	19	81	26
2020	Communications or public affairs	0	100	12
2020	Science and technology	19	81	76
2020	Administration and operations	26	74	35
2020	Human resources	0	100	15
2020	None of the above	29	71	20
2019	Client contact centre	0	100	10
2019	Federal regulators	25	75	32
2019	Science and technology	20	80	127
2019	Administration and operations	15	85	39
2019	Policy	14	86	64
2018	Federal regulators	18	82	35
2018	Science and technology	22	78	134
2018	Administration and operations	24	76	53
2018	Human resources	0	100	14
2018	Data sciences	43	57	12

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	10	90	76
2020	Administration and operations	14	86	35
2020	Policy	19	81	31
2019	Federal regulators	22	78	32
2019	Compliance, inspection and enforcement	17	83	30
2019	Science and technology	15	85	127
2019	Administration and operations	15	85	39
2019	Financial management	0	100	18
2019	Policy	11	89	64
2019	None of the above	0	100	19
2018	Science and technology	10	90	134
2018	Administration and operations	15	85	53
2018	Information technology	0	100	15
2018	Other services to the public	0	100	11
2018	None of the above	0	100	27

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	12
2020	Information technology	0	100	12
2020	Policy	0	100	31
2019	Client contact centre	0	100	10
2019	Data sciences	0	100	11
2018	Compliance, inspection and enforcement	26	74	27
2018	Science and technology	6	94	134
2018	Financial management	0	100	13
2018	Information technology	0	100	15
2018	Policy	0	100	47

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	8	92	76
2020	Administration and operations	14	86	35
2020	Human resources	0	100	15
2019	Science and technology	15	85	127
2019	Administration and operations	20	80	39
2018	Science and technology	15	85	134
2018	Administration and operations	18	82	53
2018	Human resources	0	100	14
2018	Information technology	0	100	15
2018	Policy	12	88	47
2018	Other services to the public	0	100	11

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	21	79	23
2020	Communications or public affairs	0	100	12
2020	Science and technology	11	89	76
2020	Administration and operations	20	80	35
2019	Client contact centre	0	100	10
2019	Science and technology	15	85	127
2019	Administration and operations	13	87	39
2019	Financial management	28	72	18
2019	Information technology	0	100	15
2019	Policy	13	87	64
2019	Project management	0	100	17
2018	Federal regulators	18	82	35
2018	Science and technology	7	93	134
2018	Administration and operations	18	82	53
2018	Financial management	0	100	13
2018	Policy	11	89	47
2018	Other services to the public	0	100	11

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	26	74	23
2020	Compliance, inspection and enforcement	42	58	26
2020	Science and technology	29	71	76
2020	Administration and operations	29	71	35
2020	Human resources	32	68	15
2020	Policy	32	68	31
2020	None of the above	25	75	20
2019	Compliance, inspection and enforcement	26	74	30
2019	Science and technology	25	75	127
2019	Administration and operations	25	75	39
2019	Policy	32	68	64
2018	Federal regulators	20	80	35
2018	Compliance, inspection and enforcement	31	69	27
2018	Science and technology	21	79	134
2018	Administration and operations	22	78	53
2018	Financial management	46	54	13
2018	Policy	45	55	47
2018	None of the above	46	54	27

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Data sciences	0	100	11
2018	Compliance, inspection and enforcement	0	100	20
2018	Communications or public affairs	0	100	17
2018	Science and technology	12	88	127
2018	Administration and operations	14	86	51
2018	Financial management	0	100	13
2018	Other services to the public	0	100	10
2018	None of the above	19	81	26

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	26	74	31
2018	Communications or public affairs	29	71	17
2018	Science and technology	29	71	127
2018	Administration and operations	27	73	51
2018	Policy	18	82	47
2018	Project management	36	64	14
2018	None of the above	25	75	26

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	0	100	12
2018	Federal regulators	0	100	34
2018	Science and technology	9	91	127
2018	Administration and operations	15	85	51
2018	Other services to the public	0	100	10

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	19	81	31
2019	Data sciences	0	100	11
2018	Federal regulators	0	100	34
2018	Communications or public affairs	0	100	17
2018	Science and technology	8	92	127
2018	Administration and operations	10	90	51
2018	Financial management	0	100	13

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	0	100	12
2018	Federal regulators	14	86	34
2018	Compliance, inspection and enforcement	0	100	20
2018	Science and technology	11	89	127
2018	Administration and operations	15	85	51
2018	Financial management	0	100	13
2018	Other services to the public	0	100	10
2018	None of the above	0	100	26

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Federal regulators	18	82	34
2018	Science and technology	6	94	127
2018	Administration and operations	12	88	51
2018	Financial management	0	100	13
2018	Information technology	0	100	15
2018	Data sciences	0	100	11
2018	Policy	11	89	47

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	22	78	31
2019	Client contact centre	0	100	10
2018	Federal regulators	18	82	34
2018	Communications or public affairs	29	71	17
2018	Science and technology	6	94	127
2018	Administration and operations	21	79	51
2018	Policy	22	78	47
2018	Other services to the public	0	100	10

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Federal regulators	0	100	34
2018	Science and technology	9	91	127
2018	Policy	12	88	47
2018	Other services to the public	0	100	10

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	16	84	31
2018	Science and technology	9	91	127
2018	Other services to the public	0	100	10
2018	None of the above	0	100	26

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	41	59	12
2020	Policy	32	68	31
2019	Data sciences	61	39	11
2018	Federal regulators	18	82	34
2018	Compliance, inspection and enforcement	34	66	20
2018	Science and technology	33	67	127
2018	Administration and operations	19	81	51
2018	Human resources	45	55	13
2018	Financial management	46	54	13
2018	Information technology	32	68	15
2018	Data sciences	57	43	11
2018	Policy	45	55	47

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	0	100	10
2018	Federal regulators	0	100	34
2018	Science and technology	5	95	127
2018	Policy	12	88	47

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	50	50	12
2020	Information technology	43	57	12
2020	Policy	64	36	31
2019	Data sciences	57	43	11
2018	Federal regulators	39	61	34
2018	Compliance, inspection and enforcement	50	50	20
2018	Communications or public affairs	40	60	17
2018	Science and technology	47	53	127
2018	Administration and operations	41	59	51
2018	Human resources	49	51	13
2018	Financial management	54	46	13
2018	Information technology	41	59	15
2018	Policy	59	41	47
2018	Other services to the public	47	53	10
2018	None of the above	52	48	26

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2020	Communications or public affairs	100	12
2020	Information technology	100	12
2020	Policy	100	31
2019	Client contact centre	100	10
2018	Federal regulators	100	34
2018	Communications or public affairs	100	17
2018	Administration and operations	100	51
2018	Human resources	100	13
2018	Data sciences	100	11
2018	Project management	100	14
2018	Other services to the public	100	10
2018	None of the above	100	26

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	58	42	31
2019	Data sciences	53	47	11
2018	Federal regulators	51	49	34
2018	Compliance, inspection and enforcement	74	26	20
2018	Communications or public affairs	54	46	17
2018	Science and technology	54	46	127
2018	Administration and operations	38	62	51
2018	Human resources	58	42	13
2018	Financial management	39	61	13
2018	Information technology	56	44	15
2018	Policy	66	34	47
2018	Project management	50	50	14
2018	None of the above	51	49	26

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	12
2020	Information technology	0	100	12
2019	Client contact centre	0	100	10
2018	Compliance, inspection and enforcement	0	100	20
2018	Science and technology	6	94	127
2018	Human resources	0	100	13
2018	Financial management	0	100	13
2018	Information technology	0	100	15
2018	Data sciences	0	100	11
2018	Project management	0	100	14
2018	Other services to the public	0	100	10
2018	None of the above	0	100	26

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	0	100	12
2018	Federal regulators	17	83	34
2018	Science and technology	14	86	127
2018	Information technology	32	68	15
2018	None of the above	20	80	26

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	23	15	4	1	31	5	70	8	54
2020	Federal regulators	13	15	18	4	5	39	6	51	17	326
2020	Compliance, inspection and enforcement	15	18	16	8	8	30	6	51	24	227
2020	Communications or public affairs	15	17	18	6	1	32	11	55	13	96
2020	Security	19	19	19	5	7	25	7	55	17	28
2020	Science and technology	17	18	15	5	2	37	7	61	13	1331
2020	Administration and operations	21	19	14	3	3	29	9	66	10	457
2020	Human resources	25	21	12	1	2	31	8	76	4	214
2020	Financial management	23	14	16	3	1	37	6	65	6	139
2020	Procurement	17	15	21	0	0	36	10	60	0	28
2020	Real property	28	31	10	2	6	12	11	77	10	54
2020	Materiel management	50	0	10	0	0	29	11	84	0	22
2020	Information management	31	14	11	3	1	25	14	74	8	85
2020	Information technology	23	16	9	4	1	37	10	74	10	197
2020	Internal audit	0	21	6	0	6	66	0	62	19	15
2020	Evaluation	23	10	6	2	0	49	10	80	5	47
2020	Data sciences	13	16	14	6	3	38	9	55	18	139
2020	Policy	14	13	14	4	3	41	11	56	15	551
2020	Project management	16	18	17	4	2	32	11	59	12	208
2020	Other services to the public	19	21	7	3	4	39	8	75	13	76
2020	None of the above	15	13	17	4	3	38	10	53	14	217
2019	Client contact centre	26	7	31	3	3	18	11	48	8	62
2019	Federal regulators	14	17	16	7	4	35	8	52	20	366
2019	Compliance, inspection and enforcement	12	16	19	6	5	35	6	48	19	255
2019	Communications or public affairs	16	13	16	3	6	33	12	54	17	130
2019	Access to information and privacy	16	21	10	0	0	29	25	79	0	19
2019	Security	21	8	26	11	8	19	6	39	26	23
2019	Science and technology	15	18	16	6	5	30	10	55	18	1372
2019	Administration and operations	22	18	18	6	2	24	11	60	12	481
2019	Human resources	22	20	14	3	3	28	10	68	9	251
2019	Financial management	17	19	18	4	2	30	10	60	10	164
2019	Procurement	23	16	22	0	0	34	4	65	0	24
2019	Real property	14	16	23	0	9	28	10	49	15	34
2019	Materiel management	16	32	23	0	5	6	18	63	6	19
2019	Information management	19	13	19	3	4	36	6	55	12	102
2019	Information technology	21	16	13	3	1	33	12	68	8	237
2019	Internal audit	4	17	24	12	4	30	9	35	27	21
2019	Evaluation	15	10	11	2	0	45	16	65	6	41
2019	Data sciences	17	15	12	5	4	34	13	60	18	185
2019	Policy	13	12	17	7	4	37	11	47	21	566
2019	Project management	13	12	18	6	2	41	7	50	16	207
2019	Other services to the public	22	22	19	1	0	24	12	69	2	78
2019	None of the above	18	17	16	5	3	31	11	60	13	225
2018	Client contact centre	15	26	17	4	4	23	12	63	11	50
2018	Federal regulators	8	17	19	6	6	37	7	46	21	352
2018	Compliance, inspection and enforcement	14	11	28	10	8	23	6	35	26	207
2018	Communications or public affairs	13	12	22	5	4	32	13	44	16	126
2018	Access to information and privacy	11	33	15	0	0	25	16	74	0	18
2018	Security	12	21	23	12	19	14	0	38	36	16
2018	Science and technology	11	19	20	7	4	32	6	49	18	1384
2018	Library services	30	13	7	0	0	33	17	87	0	16
2018	Administration and operations	17	22	19	4	5	26	6	58	14	397
2018	Human resources	25	16	16	5	4	28	7	63	13	215
2018	Financial management	20	17	24	3	3	25	8	55	10	147
2018	Procurement	14	13	25	5	0	43	0	47	9	23
2018	Real property	28	13	25	9	3	13	10	52	15	32
2018	Materiel management	11	24	15	0	0	45	5	70	0	14
2018	Information management	20	20	18	5	1	30	5	62	10	91
2018	Information technology	19	17	17	4	1	31	11	63	8	173
2018	Internal audit	12	27	13	0	0	37	11	74	0	16
2018	Evaluation	19	16	16	5	3	35	5	59	14	37
2018	Data sciences	17	19	18	8	5	27	7	53	19	135
2018	Policy	12	13	19	4	4	41	8	48	16	473
2018	Project management	11	19	23	7	4	33	3	47	17	144
2018	Other services to the public	19	9	18	7	5	35	6	49	20	71
2018	None of the above	13	13	20	4	5	37	7	47	16	189
2017	Client contact centre	21	19	19	1	4	30	5	63	8	55
2017	Federal regulators	10	15	18	7	7	34	10	44	24	332
2017	Compliance, inspection and enforcement	12	19	24	9	8	21	7	43	24	225
2017	Communications or public affairs	11	14	19	6	6	33	11	45	21	103
2017	Access to information and privacy	5	31	11	7	0	34	11	67	13	17
2017	Security	11	25	42	11	11	0	0	36	22	19
2017	Science and technology	13	18	17	6	4	33	10	54	17	1581
2017	Library services	34	25	8	0	0	16	16	88	0	12
2017	Administration and operations	16	21	16	7	6	26	9	56	19	392
2017	Human resources	24	18	18	3	4	24	8	63	10	189
2017	Financial management	18	17	24	3	5	25	9	53	12	126
2017	Procurement	10	19	20	10	0	20	20	49	17	10
2017	Real property	15	23	16	9	14	18	5	50	30	41
2017	Materiel management	32	13	6	17	0	32	0	66	25	14
2017	Information management	17	25	15	3	1	30	9	69	7	96
2017	Information technology	21	12	18	2	4	30	12	57	11	206
2017	Internal audit	22	8	20	0	0	42	7	60	0	14
2017	Evaluation	15	9	22	3	9	33	8	41	22	35
2017	Data sciences	13	16	20	5	2	29	16	52	13	137
2017	Policy	10	14	16	5	5	41	9	48	19	397
2017	Project management	11	19	19	2	4	39	6	54	12	143
2017	Other services to the public	22	16	16	5	6	25	10	58	17	87
2017	None of the above	12	15	19	5	7	31	12	47	20	268
2014	Client contact centre	10	11	21	5	6	33	14	40	20	68
2014	Federal regulators	10	15	20	5	3	37	10	47	15	457
2014	Compliance, inspection and enforcement	11	13	15	9	8	35	9	43	31	247
2014	Communications or public affairs	10	14	16	6	6	36	12	45	23	117
2014	Access to information and privacy	18	11	31	0	5	36	0	44	8	18
2014	Security	9	23	24	5	5	9	25	49	14	21
2014	Science and technology	12	17	17	5	4	36	8	53	16	1648
2014	Library services	15	19	8	0	0	50	8	82	0	12
2014	Legal services	8	22	28	6	6	15	14	42	18	14
2014	Administration and operations	13	18	20	6	4	33	6	51	16	513
2014	Human resources	22	22	12	8	4	24	8	65	18	180
2014	Financial management	11	16	17	7	3	37	10	50	18	174
2014	Procurement	6	19	38	6	5	26	0	34	15	16
2014	Real property	15	22	17	10	7	22	7	52	24	33
2014	Materiel management	11	19	24	0	13	28	5	44	20	20
2014	Information management	13	16	21	6	2	34	8	50	14	110
2014	Information technology	14	16	15	6	4	33	13	55	18	225
2014	Internal audit	6	41	6	0	6	23	19	80	10	17
2014	Evaluation	11	17	11	3	3	46	8	63	12	36
2014	Other services to the public	11	25	16	7	5	27	9	56	19	164
2014	None of the above	12	15	18	4	5	36	9	49	17	489

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	32	13	4	1	12	0	79	6	54
2020	Federal regulators	28	36	20	5	5	7	0	68	10	326
2020	Compliance, inspection and enforcement	26	38	15	4	8	9	1	70	13	228
2020	Communications or public affairs	38	29	15	4	2	10	2	76	7	96
2020	Security	36	32	18	3	3	8	0	73	7	28
2020	Science and technology	33	38	14	4	2	9	1	78	6	1331
2020	Administration and operations	39	34	14	3	2	6	2	79	6	456
2020	Human resources	46	34	11	1	1	5	2	86	3	215
2020	Financial management	41	32	14	3	1	8	1	80	4	139
2020	Procurement	42	30	14	0	0	10	4	83	0	28
2020	Real property	41	31	15	2	6	5	0	76	8	54
2020	Materiel management	62	23	10	0	0	5	0	90	0	22
2020	Information management	50	28	12	2	0	7	1	85	3	85
2020	Information technology	40	32	12	3	1	12	1	82	4	197
2020	Internal audit	25	40	19	0	0	16	0	77	0	15
2020	Evaluation	41	38	4	2	0	14	0	93	2	47
2020	Data sciences	34	30	17	7	1	10	0	72	9	139
2020	Policy	32	33	17	4	2	10	1	74	6	551
2020	Project management	34	35	16	3	2	9	1	77	5	207
2020	Other services to the public	35	42	9	5	0	8	1	85	5	76
2020	None of the above	36	29	19	5	4	7	0	70	9	217
2019	Client contact centre	34	26	20	5	3	10	3	68	9	62
2019	Federal regulators	32	37	17	4	3	6	1	74	8	364
2019	Compliance, inspection and enforcement	27	36	19	6	4	7	0	69	11	258
2019	Communications or public affairs	40	27	13	6	3	10	1	75	10	130
2019	Access to information and privacy	33	25	17	5	0	15	5	73	6	19
2019	Security	21	31	26	7	4	10	0	58	13	23
2019	Science and technology	33	35	13	6	3	9	1	76	10	1376
2019	Administration and operations	43	31	14	2	2	7	1	81	4	481
2019	Human resources	44	34	10	1	2	8	0	86	4	250
2019	Financial management	31	37	12	4	2	12	1	79	7	164
2019	Procurement	45	29	13	4	0	9	0	81	5	24
2019	Real property	22	34	9	12	9	14	0	64	25	34
2019	Materiel management	32	35	15	6	0	6	6	76	7	19
2019	Information management	40	22	19	4	1	14	0	72	6	103
2019	Information technology	35	37	14	0	0	12	1	83	1	237
2019	Internal audit	22	45	29	0	0	4	0	69	0	22
2019	Evaluation	37	34	9	5	0	15	0	84	6	41
2019	Data sciences	33	30	18	4	2	12	0	72	7	184
2019	Policy	30	31	16	5	4	13	1	72	10	565
2019	Project management	32	33	16	4	3	12	0	73	8	209
2019	Other services to the public	42	32	17	0	0	7	1	81	0	79
2019	None of the above	34	31	16	3	2	13	1	76	5	226
2018	Client contact centre	24	52	17	2	0	5	0	80	2	50
2018	Federal regulators	22	40	19	6	4	9	1	68	10	352
2018	Compliance, inspection and enforcement	23	28	27	8	7	7	0	55	16	207
2018	Communications or public affairs	23	38	21	2	4	11	2	70	6	126
2018	Access to information and privacy	23	54	15	0	0	8	0	84	0	18
2018	Security	18	33	34	0	0	15	0	60	0	15
2018	Science and technology	26	37	19	6	2	9	1	70	9	1390
2018	Library services	37	32	18	0	0	13	0	79	0	16
2018	Administration and operations	36	34	15	4	4	6	1	75	9	394
2018	Human resources	39	38	12	3	2	6	2	83	5	215
2018	Financial management	31	32	21	3	3	8	2	70	6	147
2018	Procurement	30	20	30	0	0	20	0	63	0	23
2018	Real property	30	29	18	9	3	10	0	66	13	32
2018	Materiel management	16	40	20	0	0	24	0	74	0	14
2018	Information management	41	29	16	2	0	12	0	80	3	91
2018	Information technology	32	32	15	3	1	15	1	77	5	173
2018	Internal audit	22	66	6	0	0	6	0	94	0	16
2018	Evaluation	26	38	16	8	3	8	0	71	12	37
2018	Data sciences	30	31	18	9	4	7	2	67	14	135
2018	Policy	25	35	17	5	3	14	2	71	9	475
2018	Project management	23	37	26	3	3	8	0	65	7	144
2018	Other services to the public	29	30	19	10	4	6	2	64	15	71
2018	None of the above	27	29	22	4	4	11	2	65	10	189
2017	Client contact centre	28	40	12	5	2	13	0	78	8	55
2017	Federal regulators	25	35	18	8	5	8	1	66	15	332
2017	Compliance, inspection and enforcement	20	34	27	5	5	9	0	60	11	225
2017	Communications or public affairs	20	32	18	9	6	12	3	61	17	103
2017	Access to information and privacy	21	45	17	0	0	16	0	79	0	18
2017	Security	15	53	27	0	0	5	0	72	0	19
2017	Science and technology	27	38	16	5	3	10	2	74	8	1582
2017	Library services	51	33	0	0	8	8	0	91	9	12
2017	Administration and operations	30	33	16	6	4	10	1	71	11	389
2017	Human resources	37	32	15	4	2	9	1	77	6	188
2017	Financial management	25	34	22	7	2	9	2	66	10	126
2017	Procurement	20	29	30	10	0	0	10	55	11	10
2017	Real property	29	21	13	18	12	4	2	54	32	41
2017	Materiel management	51	25	6	0	11	6	0	82	12	14
2017	Information management	31	34	16	0	1	15	3	80	1	96
2017	Information technology	34	27	18	3	2	14	2	72	7	207
2017	Internal audit	22	22	28	0	0	21	7	62	0	14
2017	Evaluation	23	43	12	6	3	11	3	76	11	35
2017	Data sciences	23	34	22	3	1	14	2	68	6	137
2017	Policy	23	30	18	6	3	18	1	66	11	396
2017	Project management	23	46	16	4	4	5	1	74	9	143
2017	Other services to the public	36	27	15	5	4	12	1	72	10	87
2017	None of the above	22	38	16	6	5	13	0	68	13	268
2014	Client contact centre	15	36	19	6	3	19	2	64	11	68
2014	Federal regulators	19	36	22	5	3	14	1	65	10	457
2014	Compliance, inspection and enforcement	21	29	20	9	4	15	2	60	16	246
2014	Communications or public affairs	22	24	18	9	4	22	1	59	18	117
2014	Access to information and privacy	28	16	24	11	0	22	0	56	14	18
2014	Security	15	45	20	5	5	10	0	67	11	20
2014	Science and technology	24	34	18	5	3	15	1	69	9	1648
2014	Library services	34	57	0	0	0	9	0	100	0	12
2014	Legal services	23	34	21	6	8	8	0	62	15	14
2014	Administration and operations	24	32	18	4	4	16	2	68	10	513
2014	Human resources	28	34	16	4	3	14	1	72	9	180
2014	Financial management	20	36	22	3	1	16	2	68	6	174
2014	Procurement	26	12	44	0	5	13	0	44	6	16
2014	Real property	21	40	12	5	7	12	4	72	14	33
2014	Materiel management	25	28	30	0	5	12	0	60	6	20
2014	Information management	24	28	21	6	3	17	1	64	11	110
2014	Information technology	28	26	20	5	2	18	1	67	8	225
2014	Internal audit	24	52	11	6	0	0	6	82	6	17
2014	Evaluation	21	25	11	3	3	29	8	73	9	36
2014	Other services to the public	20	38	16	8	5	12	1	67	15	163
2014	None of the above	22	28	19	6	4	20	2	64	12	489

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	8	92	53
2020	Federal regulators	7	93	326
2020	Compliance, inspection and enforcement	8	92	225
2020	Communications or public affairs	10	90	96
2020	Access to information and privacy	0	100	14
2020	Security	0	100	28
2020	Science and technology	4	96	1328
2020	Legal services	0	100	14
2020	Administration and operations	5	95	456
2020	Human resources	5	95	214
2020	Materiel management	0	100	21
2020	Information technology	5	95	197
2020	Data sciences	4	96	139
2020	Policy	5	95	555
2020	Project management	4	96	208
2020	None of the above	6	94	217
2019	Federal regulators	7	93	365
2019	Compliance, inspection and enforcement	5	95	256
2019	Communications or public affairs	5	95	129
2019	Access to information and privacy	0	100	19
2019	Science and technology	4	96	1372
2019	Library services	0	100	16
2019	Administration and operations	5	95	478
2019	Human resources	3	97	251
2019	Financial management	8	92	163
2019	Materiel management	0	100	18
2019	Information management	7	93	103
2019	Information technology	3	97	237
2019	Data sciences	6	94	182
2019	Policy	6	94	565
2019	Project management	7	93	208
2019	None of the above	4	96	226
2018	Federal regulators	8	92	353
2018	Compliance, inspection and enforcement	6	94	208
2018	Communications or public affairs	6	94	126
2018	Access to information and privacy	0	100	18
2018	Security	0	100	16
2018	Science and technology	4	96	1390
2018	Library services	0	100	16
2018	Administration and operations	5	95	399
2018	Human resources	4	96	212
2018	Financial management	5	95	145
2018	Procurement	0	100	23
2018	Information technology	3	97	173
2018	Internal audit	0	100	15
2018	Data sciences	8	92	135
2018	Policy	5	95	478
2018	Project management	4	96	143
2018	None of the above	7	93	188

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	22	78	22
2020	Compliance, inspection and enforcement	31	69	19
2020	Science and technology	43	57	53
2020	Administration and operations	40	60	22
2020	Policy	27	73	26
2019	Federal regulators	29	71	24
2019	Compliance, inspection and enforcement	47	53	13
2019	Science and technology	47	53	55
2019	Administration and operations	56	44	22
2019	Policy	30	70	33
2018	Federal regulators	17	83	30
2018	Science and technology	34	66	63
2018	Administration and operations	56	44	19
2018	Policy	34	66	26
2018	None of the above	47	53	13

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	73	27	22
2020	Science and technology	73	27	53
2020	Administration and operations	77	23	22
2020	Policy	73	27	26
2019	Compliance, inspection and enforcement	45	55	13
2019	Science and technology	84	16	55
2019	Policy	83	17	33
2018	Science and technology	79	21	63
2018	Administration and operations	69	31	19
2018	Policy	82	18	26

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	22
2020	Compliance, inspection and enforcement	100	19
2020	Administration and operations	100	22
2020	Policy	100	26
2020	None of the above	100	13
2019	Federal regulators	100	24
2019	Compliance, inspection and enforcement	100	13
2019	Science and technology	100	55
2019	Administration and operations	100	22
2019	Financial management	100	11
2019	Policy	100	33
2019	Project management	100	15
2018	Federal regulators	100	30
2018	Administration and operations	100	19
2018	Human resources	100	10
2018	Data sciences	100	11

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	22
2020	Compliance, inspection and enforcement	100	19
2020	Science and technology	100	53
2020	Administration and operations	100	22
2020	Human resources	100	11
2020	Policy	100	26
2020	None of the above	100	13
2019	Federal regulators	100	24
2019	Compliance, inspection and enforcement	100	13
2019	Science and technology	100	55
2019	Administration and operations	100	22
2019	Financial management	100	11
2019	Data sciences	100	11
2019	Policy	100	33
2019	Project management	100	15
2018	Federal regulators	100	30
2018	Compliance, inspection and enforcement	100	11
2018	Science and technology	100	63
2018	Administration and operations	100	19
2018	Human resources	100	10
2018	Data sciences	100	11
2018	Policy	100	26
2018	None of the above	100	13

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	None of the above	0	100	13
2019	Science and technology	10	90	55
2019	Policy	16	84	33
2018	Human resources	0	100	10
2018	None of the above	0	100	13

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	11
2019	Federal regulators	0	100	24
2019	Science and technology	9	91	55
2019	Financial management	0	100	11
2018	Compliance, inspection and enforcement	0	100	11
2018	Human resources	0	100	10
2018	None of the above	0	100	13

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	23	77	22
2020	Compliance, inspection and enforcement	0	100	19
2020	Science and technology	9	91	53
2020	Human resources	0	100	11
2020	Policy	19	81	26
2019	Federal regulators	0	100	24
2019	Financial management	0	100	11
2019	Data sciences	0	100	11
2018	Compliance, inspection and enforcement	0	100	11
2018	Human resources	0	100	10
2018	Policy	0	100	26
2018	None of the above	0	100	13

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	36	64	22
2020	Science and technology	27	73	53
2020	Policy	24	76	26
2020	None of the above	0	100	13
2019	Federal regulators	21	79	24
2019	Science and technology	21	79	55
2019	Administration and operations	28	72	22
2019	Data sciences	46	54	11
2019	Policy	31	69	33
2019	Project management	33	67	15
2018	Federal regulators	30	70	30
2018	Science and technology	12	88	63
2018	Human resources	0	100	10
2018	None of the above	36	64	13

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	42	58	22
2020	Science and technology	17	83	53
2020	Administration and operations	29	71	22
2020	Human resources	0	100	11
2019	Federal regulators	34	66	24
2019	Science and technology	28	72	55
2019	Financial management	54	46	10
2019	Policy	21	79	33
2019	Project management	34	66	15
2018	Federal regulators	27	73	30
2018	Compliance, inspection and enforcement	39	61	12
2018	Science and technology	16	84	63
2018	Administration and operations	43	57	19

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	27	73	22
2020	Science and technology	17	83	53
2020	Policy	18	82	26
2020	None of the above	0	100	13
2019	Science and technology	15	85	55
2019	Policy	15	85	33
2018	Federal regulators	23	77	30
2018	Science and technology	11	89	63
2018	Human resources	0	100	10
2018	Data sciences	0	100	11

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	No (%)	Total responses
2020	Compliance, inspection and enforcement	100	19
2020	Administration and operations	100	22
2020	Human resources	100	11
2020	None of the above	100	13
2019	Compliance, inspection and enforcement	100	13
2019	Administration and operations	100	22
2018	Compliance, inspection and enforcement	100	12
2018	Administration and operations	100	19
2018	Human resources	100	10
2018	Data sciences	100	11

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	27	73	22
2020	Compliance, inspection and enforcement	27	73	19
2020	Science and technology	25	75	53
2020	Administration and operations	27	73	22
2020	Human resources	48	52	11
2020	Policy	33	67	26
2020	None of the above	39	61	13
2019	Science and technology	32	68	55
2019	Administration and operations	32	68	22
2019	Policy	39	61	33
2018	Federal regulators	28	72	30
2018	Science and technology	32	68	63
2018	Policy	28	72	26

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	27	73	22
2020	Compliance, inspection and enforcement	27	73	19
2020	Science and technology	52	48	53
2020	Administration and operations	23	77	22
2020	Policy	26	74	26
2019	Compliance, inspection and enforcement	55	45	13
2019	Science and technology	43	57	55
2019	Administration and operations	32	68	22
2019	Policy	30	70	33
2019	Project management	35	65	15
2018	Federal regulators	18	82	30
2018	Science and technology	30	70	63
2018	Policy	35	65	26
2018	None of the above	0	100	13

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	22
2020	Compliance, inspection and enforcement	100	19
2020	Administration and operations	100	22
2020	Policy	100	26
2020	None of the above	100	13
2019	Federal regulators	100	24
2019	Compliance, inspection and enforcement	100	13
2019	Administration and operations	100	22
2019	Financial management	100	10
2019	Project management	100	15
2018	Federal regulators	100	30
2018	Compliance, inspection and enforcement	100	12
2018	Administration and operations	100	19
2018	Data sciences	100	11
2018	None of the above	100	13

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	22
2020	Compliance, inspection and enforcement	100	19
2020	Administration and operations	100	22
2020	None of the above	100	13
2019	Federal regulators	100	24
2019	Compliance, inspection and enforcement	100	13
2019	Administration and operations	100	22
2019	Financial management	100	10
2019	Policy	100	33
2019	Project management	100	15
2018	Federal regulators	100	30
2018	Compliance, inspection and enforcement	100	12
2018	Administration and operations	100	19
2018	Human resources	100	10
2018	Policy	100	26
2018	None of the above	100	13

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	None of the above	0	100	13
2019	Science and technology	9	91	55
2019	Project management	0	100	15
2018	Science and technology	9	91	63
2018	Administration and operations	0	100	19
2018	Human resources	0	100	10
2018	None of the above	0	100	13

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	19	81	53
2020	Human resources	44	56	11
2019	Science and technology	17	83	55
2019	Financial management	0	100	10
2018	Science and technology	14	86	63
2018	Policy	19	81	26

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	22
2020	Compliance, inspection and enforcement	100	19
2020	Administration and operations	100	22
2020	Human resources	100	11
2020	Policy	100	26
2020	None of the above	100	13
2019	Federal regulators	100	24
2019	Compliance, inspection and enforcement	100	13
2019	Science and technology	100	55
2019	Administration and operations	100	22
2019	Financial management	100	10
2019	Data sciences	100	11
2019	Policy	100	33
2019	Project management	100	15
2018	Federal regulators	100	30
2018	Compliance, inspection and enforcement	100	12
2018	Science and technology	100	63
2018	Administration and operations	100	19
2018	Human resources	100	10
2018	Data sciences	100	11
2018	Policy	100	26
2018	None of the above	100	13

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	10	90	53
2020	Administration and operations	31	69	22
2020	None of the above	37	63	13
2019	Compliance, inspection and enforcement	0	100	13
2019	Science and technology	16	84	55
2019	Policy	15	85	33
2018	Science and technology	9	91	63

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	22
2020	Compliance, inspection and enforcement	100	19
2020	Science and technology	100	53
2020	Administration and operations	100	22
2020	Human resources	100	11
2020	Policy	100	26
2020	None of the above	100	13
2019	Federal regulators	100	24
2019	Compliance, inspection and enforcement	100	13
2019	Science and technology	100	55
2019	Financial management	100	10
2019	Data sciences	100	11
2019	Policy	100	33
2019	Project management	100	15
2018	Federal regulators	100	30
2018	Compliance, inspection and enforcement	100	12
2018	Administration and operations	100	19
2018	Human resources	100	10
2018	Data sciences	100	11
2018	Policy	100	26

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	12	88	53
2020	Administration and operations	31	69	22
2019	Federal regulators	26	74	24
2019	Science and technology	16	84	55
2019	Policy	19	81	33
2018	Federal regulators	27	73	30
2018	Compliance, inspection and enforcement	41	59	12
2018	Science and technology	16	84	63
2018	Data sciences	0	100	11
2018	Policy	26	74	26

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	28	72	22
2020	Compliance, inspection and enforcement	37	63	19
2020	Science and technology	37	63	53
2020	Administration and operations	31	69	22
2020	Human resources	56	44	11
2020	Policy	38	62	26
2019	Federal regulators	37	63	24
2019	Science and technology	35	65	55
2019	Administration and operations	38	62	21
2019	Policy	24	76	33
2018	Federal regulators	30	70	30
2018	Science and technology	37	63	63
2018	Administration and operations	32	68	19
2018	Policy	27	73	26

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	15	85	53
2020	Human resources	0	100	11
2019	Science and technology	12	88	55
2018	Federal regulators	17	83	30
2018	Science and technology	18	82	63

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	22
2020	Human resources	100	11
2020	None of the above	100	13
2019	Federal regulators	100	24
2019	Compliance, inspection and enforcement	100	13
2019	Financial management	100	10
2019	Data sciences	100	11
2018	Compliance, inspection and enforcement	100	12
2018	Data sciences	100	11
2018	None of the above	100	13

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	0	100	22
2020	Science and technology	22	78	53
2020	Human resources	0	100	11
2019	Science and technology	22	78	55
2018	Science and technology	14	86	63
2018	Human resources	0	100	10

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	No (%)	Total responses
2020	None of the above	100	13
2019	Federal regulators	100	24
2019	Financial management	100	10
2018	Federal regulators	100	30
2018	Compliance, inspection and enforcement	100	12
2018	Policy	100	26
2018	None of the above	100	13

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	22
2020	Science and technology	100	53
2019	Federal regulators	100	24
2019	Data sciences	100	11
2019	Policy	100	33
2018	Federal regulators	100	30
2018	Compliance, inspection and enforcement	100	12
2018	Human resources	100	10
2018	None of the above	100	13

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	22
2020	Human resources	100	11
2019	Compliance, inspection and enforcement	100	13
2019	Financial management	100	10
2019	Data sciences	100	11
2018	Administration and operations	100	19
2018	None of the above	100	13

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	23	77	22
2020	Administration and operations	27	73	22
2020	Policy	19	81	26
2019	Science and technology	11	89	55
2019	Administration and operations	24	76	21
2018	Human resources	0	100	10
2018	None of the above	0	100	13

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	54	46	22
2020	Compliance, inspection and enforcement	47	53	19
2020	Science and technology	46	54	53
2020	Administration and operations	42	58	22
2020	Policy	47	53	26
2020	None of the above	56	44	13
2019	Federal regulators	38	62	24
2019	Compliance, inspection and enforcement	53	47	13
2019	Science and technology	44	56	55
2019	Administration and operations	44	56	21
2019	Financial management	54	46	10
2019	Data sciences	59	41	11
2019	Policy	52	48	33
2019	Project management	43	57	15
2018	Federal regulators	46	54	30
2018	Compliance, inspection and enforcement	51	49	12
2018	Science and technology	41	59	63
2018	Administration and operations	56	44	19
2018	Data sciences	46	54	11
2018	Policy	58	42	26

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	No (%)	Total responses
2018	Federal regulators	100	30
2018	Compliance, inspection and enforcement	100	12
2018	Policy	100	25
2018	None of the above	100	13

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	22	78	53
2019	Policy	25	75	33
2018	Federal regulators	24	76	30
2018	Science and technology	21	79	62
2018	Administration and operations	32	68	18
2018	Data sciences	49	51	10

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	22
2019	Federal regulators	100	21
2019	Data sciences	100	11
2019	Policy	100	33
2018	Federal regulators	100	30
2018	Compliance, inspection and enforcement	100	12
2018	Data sciences	100	10
2018	Policy	100	25

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	22
2019	Federal regulators	100	21
2019	Data sciences	100	11
2019	Policy	100	33
2018	Compliance, inspection and enforcement	100	12
2018	Science and technology	100	62
2018	Policy	100	25
2018	None of the above	100	13

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	22
2020	Science and technology	100	53
2019	Data sciences	100	11
2018	Federal regulators	100	30
2018	Compliance, inspection and enforcement	100	12
2018	Data sciences	100	10
2018	Policy	100	25
2018	None of the above	100	13

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	No (%)	Total responses
2019	Policy	100	33
2018	Federal regulators	100	30
2018	Data sciences	100	10
2018	Policy	100	25

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Data sciences	0	100	11
2019	Policy	18	82	33
2018	Federal regulators	27	73	30
2018	Compliance, inspection and enforcement	0	100	12
2018	Science and technology	0	100	62
2018	Policy	21	79	25

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	0	100	22
2020	Science and technology	10	90	53
2018	Science and technology	10	90	62
2018	Administration and operations	0	100	18
2018	None of the above	0	100	13

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	10	90	53
2018	Science and technology	13	87	62
2018	None of the above	0	100	13

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	22	78	22
2020	Science and technology	28	72	53
2019	Policy	14	86	33
2018	Federal regulators	17	83	30
2018	Science and technology	30	70	62
2018	Policy	40	60	25

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	13	87	53
2019	Federal regulators	0	100	21
2019	Data sciences	0	100	11
2018	Compliance, inspection and enforcement	0	100	12
2018	Science and technology	9	91	62

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	51	49	22
2020	Science and technology	52	48	53
2019	Federal regulators	39	61	21
2019	Policy	39	61	33
2018	Federal regulators	34	66	30
2018	Science and technology	40	60	62
2018	Administration and operations	34	66	18
2018	Policy	45	55	25

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	22
2019	Data sciences	100	11
2019	Policy	100	33
2018	Federal regulators	100	30
2018	Administration and operations	100	18
2018	Data sciences	100	10
2018	None of the above	100	13

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	73	27	22
2020	Science and technology	62	38	53
2019	Federal regulators	58	42	21
2019	Data sciences	46	54	11
2019	Policy	56	44	33
2018	Federal regulators	60	40	30
2018	Compliance, inspection and enforcement	57	43	12
2018	Science and technology	69	31	62
2018	Administration and operations	53	47	18
2018	Policy	66	34	25

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	22
2018	Data sciences	100	10
2018	None of the above	100	13

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	23	77	22
2020	Science and technology	11	89	53
2019	Data sciences	0	100	11
2018	Science and technology	8	92	62
2018	Policy	0	100	25

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	19	16	0	4	36	2	67	7	54
2020	Federal regulators	13	16	17	3	4	42	5	54	14	324
2020	Compliance, inspection and enforcement	16	16	21	4	3	36	4	54	12	228
2020	Communications or public affairs	17	13	17	4	1	38	9	57	10	96
2020	Security	17	17	23	0	0	35	8	60	0	28
2020	Science and technology	17	18	14	3	2	39	7	65	8	1328
2020	Administration and operations	22	19	14	2	2	32	8	70	7	457
2020	Human resources	27	17	17	1	2	30	6	69	4	215
2020	Financial management	22	13	18	2	1	39	6	62	5	139
2020	Procurement	17	14	14	4	4	36	10	58	15	28
2020	Real property	31	19	20	4	2	14	11	66	7	54
2020	Materiel management	54	8	10	0	0	24	5	86	0	22
2020	Information management	31	13	14	3	1	31	7	70	8	85
2020	Information technology	24	15	10	2	2	40	7	74	7	196
2020	Evaluation	24	11	6	0	2	51	6	81	5	47
2020	Data sciences	12	16	11	6	2	42	11	60	16	139
2020	Policy	15	11	15	3	3	44	10	56	12	550
2020	Project management	17	18	18	1	2	36	8	62	6	207
2020	Other services to the public	23	17	7	3	0	40	10	80	6	75
2020	None of the above	15	14	18	5	2	40	6	53	13	216
2019	Client contact centre	26	9	25	0	1	28	12	57	2	62
2019	Federal regulators	13	13	18	4	2	40	8	52	13	364
2019	Compliance, inspection and enforcement	14	17	16	4	2	40	6	58	12	258
2019	Communications or public affairs	19	12	18	1	4	35	11	59	8	129
2019	Access to information and privacy	22	20	10	5	0	19	25	74	9	19
2019	Security	25	12	30	3	4	19	6	50	10	23
2019	Science and technology	16	17	16	4	2	35	10	61	11	1369
2019	Administration and operations	22	15	20	3	2	29	8	60	7	480
2019	Human resources	24	15	16	1	1	36	6	68	4	249
2019	Financial management	22	17	16	1	3	33	7	66	7	162
2019	Procurement	32	17	22	0	0	25	5	69	0	24
2019	Real property	25	13	10	9	3	27	13	64	20	34
2019	Materiel management	18	18	40	0	0	6	18	48	0	19
2019	Information management	18	13	19	1	2	39	7	58	6	101
2019	Information technology	20	15	12	0	1	39	12	73	3	237
2019	Internal audit	8	14	30	5	0	38	4	39	9	22
2019	Evaluation	15	10	11	2	0	44	16	65	6	41
2019	Data sciences	17	16	12	5	3	37	10	62	15	184
2019	Policy	14	9	17	2	1	43	12	52	9	566
2019	Project management	13	14	22	2	2	39	7	51	8	208
2019	Other services to the public	24	16	17	0	1	29	13	68	2	79
2019	None of the above	20	15	19	2	1	36	6	62	6	226
2018	Client contact centre	17	23	22	5	0	28	5	59	8	49
2018	Federal regulators	9	16	20	3	3	43	6	49	11	352
2018	Compliance, inspection and enforcement	13	13	30	4	4	27	8	40	13	205
2018	Communications or public affairs	15	9	23	2	3	35	13	45	11	127
2018	Access to information and privacy	12	42	10	0	0	18	18	84	0	17
2018	Security	25	14	29	6	7	20	0	48	16	16
2018	Science and technology	13	16	23	3	1	36	7	52	8	1393
2018	Library services	30	13	13	0	0	33	10	76	0	16
2018	Administration and operations	19	21	19	1	3	31	5	63	7	395
2018	Human resources	26	19	14	1	3	30	7	72	6	214
2018	Financial management	19	17	25	2	2	26	9	57	6	147
2018	Procurement	17	15	30	0	0	38	0	51	0	23
2018	Real property	22	24	26	0	6	15	7	59	8	32
2018	Materiel management	15	25	15	0	0	45	0	73	0	14
2018	Information management	21	19	21	6	0	28	5	60	8	90
2018	Information technology	22	16	17	2	1	33	9	65	6	173
2018	Internal audit	18	16	13	0	0	42	11	71	0	16
2018	Evaluation	11	13	27	0	3	35	11	45	5	37
2018	Data sciences	20	16	23	5	3	29	5	54	12	136
2018	Policy	12	10	19	2	2	48	6	49	9	476
2018	Project management	14	19	23	2	2	37	2	55	7	143
2018	Other services to the public	18	11	20	3	1	39	8	55	8	70
2018	None of the above	15	11	20	3	3	40	9	51	10	189
2017	Client contact centre	20	28	9	2	2	37	3	79	6	55
2017	Federal regulators	9	14	16	5	2	45	9	49	17	331
2017	Compliance, inspection and enforcement	13	18	27	2	3	32	6	49	8	225
2017	Communications or public affairs	10	13	16	3	3	44	12	52	13	103
2017	Access to information and privacy	6	28	12	0	0	48	5	74	0	18
2017	Security	11	15	37	0	6	21	11	37	9	19
2017	Science and technology	14	16	18	2	2	39	9	58	8	1578
2017	Library services	35	17	16	0	8	24	0	68	11	12
2017	Administration and operations	16	17	21	3	3	30	10	56	9	391
2017	Human resources	22	20	15	1	2	30	10	69	6	188
2017	Financial management	18	15	21	3	3	33	7	55	10	126
2017	Procurement	39	10	30	0	0	10	10	62	0	10
2017	Real property	9	26	18	7	2	29	9	56	15	41
2017	Materiel management	16	24	13	11	0	25	11	63	17	14
2017	Information management	16	22	20	0	1	32	9	64	2	97
2017	Information technology	23	11	17	1	1	35	13	65	4	207
2017	Internal audit	15	0	28	0	0	42	15	35	0	14
2017	Evaluation	18	11	14	10	0	42	5	54	19	35
2017	Data sciences	13	11	23	1	3	35	13	47	8	137
2017	Policy	12	11	16	1	2	50	9	55	8	397
2017	Project management	14	14	16	3	2	44	8	56	10	143
2017	Other services to the public	19	10	20	2	4	37	8	53	10	86
2017	None of the above	12	15	17	2	4	38	11	54	12	267
2014	Client contact centre	11	12	18	1	1	38	18	52	6	68
2014	Federal regulators	11	12	16	2	1	48	9	54	8	457
2014	Compliance, inspection and enforcement	12	9	18	5	3	43	10	45	17	247
2014	Communications or public affairs	8	16	18	3	1	41	13	52	9	117
2014	Access to information and privacy	13	18	17	5	0	48	0	58	9	18
2014	Security	19	18	25	0	0	28	10	60	0	21
2014	Science and technology	13	15	18	2	1	42	8	56	7	1648
2014	Library services	8	8	0	0	0	70	15	100	0	12
2014	Legal services	8	15	34	0	0	35	8	40	0	14
2014	Administration and operations	15	16	17	3	2	41	7	58	9	513
2014	Human resources	18	21	17	4	2	31	7	63	9	180
2014	Financial management	15	16	19	1	1	41	8	59	4	174
2014	Procurement	13	6	49	0	0	32	0	28	0	16
2014	Real property	12	22	25	0	7	33	2	52	10	33
2014	Materiel management	11	19	19	5	10	31	5	47	24	20
2014	Information management	13	17	26	0	0	36	8	54	0	110
2014	Information technology	15	17	18	3	3	35	9	57	10	225
2014	Internal audit	0	30	17	6	6	29	12	51	20	17
2014	Evaluation	11	15	8	0	0	55	11	75	0	36
2014	Other services to the public	14	17	14	2	1	42	10	64	6	164
2014	None of the above	12	14	17	3	3	42	9	53	12	489

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	36	15	2	1	12	0	80	3	54
2020	Federal regulators	29	34	18	5	3	10	1	71	9	326
2020	Compliance, inspection and enforcement	28	39	15	3	3	11	1	75	7	228
2020	Communications or public affairs	37	27	14	6	1	13	2	75	9	96
2020	Security	32	32	22	0	0	15	0	75	0	28
2020	Science and technology	33	37	14	3	2	9	1	78	6	1331
2020	Administration and operations	41	32	14	2	2	8	2	81	4	457
2020	Human resources	43	36	13	0	1	6	1	84	2	214
2020	Financial management	40	28	16	2	2	11	1	77	4	139
2020	Procurement	42	30	18	0	4	3	4	77	4	28
2020	Real property	45	31	13	4	4	4	0	79	8	54
2020	Materiel management	65	11	10	0	0	14	0	88	0	21
2020	Information management	48	28	12	3	1	6	1	82	5	86
2020	Information technology	38	36	9	2	2	13	0	85	4	197
2020	Internal audit	25	25	19	15	0	16	0	60	18	15
2020	Evaluation	45	34	6	0	2	12	0	91	2	47
2020	Data sciences	32	35	14	5	2	10	2	76	8	138
2020	Policy	31	34	17	4	2	12	1	75	6	553
2020	Project management	34	35	16	1	2	12	0	78	4	206
2020	Other services to the public	40	35	5	6	0	13	2	87	7	76
2020	None of the above	34	35	18	2	3	7	0	75	5	217
2019	Client contact centre	35	26	13	0	1	21	4	81	2	62
2019	Federal regulators	31	35	19	4	2	8	1	73	6	366
2019	Compliance, inspection and enforcement	32	31	16	4	3	13	2	73	8	258
2019	Communications or public affairs	40	27	15	3	3	10	2	76	7	129
2019	Access to information and privacy	38	20	22	5	0	10	5	69	6	19
2019	Security	25	39	22	3	0	10	0	72	4	23
2019	Science and technology	35	34	14	4	2	10	1	78	6	1374
2019	Administration and operations	44	28	14	3	1	8	1	80	4	481
2019	Human resources	47	31	10	0	2	9	1	86	2	250
2019	Financial management	34	31	16	2	3	13	2	76	6	164
2019	Procurement	46	16	22	0	0	17	0	74	0	24
2019	Real property	28	37	6	7	5	17	0	79	14	34
2019	Materiel management	35	23	29	6	0	6	0	62	6	19
2019	Information management	42	23	16	5	1	12	1	74	7	103
2019	Information technology	39	35	11	1	0	13	2	86	1	236
2019	Internal audit	29	43	12	5	0	11	0	80	6	21
2019	Evaluation	30	39	7	2	2	20	0	85	6	41
2019	Data sciences	35	27	15	2	4	15	0	74	8	184
2019	Policy	34	33	14	2	2	14	2	79	5	565
2019	Project management	33	31	19	3	1	13	0	73	5	208
2019	Other services to the public	39	29	11	3	0	14	4	83	3	79
2019	None of the above	35	28	18	1	2	16	1	75	4	226
2018	Client contact centre	26	34	13	10	0	15	2	72	12	48
2018	Federal regulators	23	40	17	4	2	13	1	73	7	352
2018	Compliance, inspection and enforcement	23	31	28	5	4	8	0	59	10	206
2018	Communications or public affairs	26	34	21	2	2	11	5	71	5	127
2018	Access to information and privacy	18	65	16	0	0	0	0	84	0	17
2018	Security	25	12	44	6	0	14	0	42	7	16
2018	Science and technology	27	36	20	4	2	10	1	71	6	1389
2018	Library services	35	33	13	0	0	13	5	84	0	16
2018	Administration and operations	37	34	15	2	3	9	0	78	5	395
2018	Human resources	40	37	7	3	2	9	1	86	5	215
2018	Financial management	28	33	21	4	1	11	2	70	6	147
2018	Procurement	30	25	25	0	0	20	0	69	0	23
2018	Real property	26	34	20	0	9	10	0	67	10	31
2018	Materiel management	25	21	20	0	0	33	0	70	0	14
2018	Information management	37	36	10	4	0	12	0	83	5	90
2018	Information technology	34	31	14	1	2	16	2	79	3	173
2018	Internal audit	34	49	11	0	0	6	0	88	0	16
2018	Evaluation	26	38	19	3	3	11	0	73	6	37
2018	Data sciences	30	29	23	4	3	10	1	66	8	134
2018	Policy	27	31	18	3	2	18	1	71	7	477
2018	Project management	23	40	20	2	3	11	1	72	5	143
2018	Other services to the public	26	32	20	6	1	13	2	69	8	69
2018	None of the above	28	27	22	1	3	17	3	69	4	190
2017	Client contact centre	23	43	16	2	2	15	0	77	4	55
2017	Federal regulators	26	34	15	7	3	14	1	71	11	332
2017	Compliance, inspection and enforcement	24	33	26	3	1	11	2	65	5	226
2017	Communications or public affairs	19	30	15	5	5	24	2	66	13	103
2017	Access to information and privacy	23	50	11	0	0	16	0	87	0	18
2017	Security	21	36	32	0	0	5	5	64	0	19
2017	Science and technology	29	35	16	3	2	13	2	75	6	1581
2017	Library services	43	33	0	0	8	16	0	90	10	12
2017	Administration and operations	31	31	18	3	1	13	3	74	5	391
2017	Human resources	35	35	11	1	1	14	3	84	3	186
2017	Financial management	29	29	21	2	2	16	2	70	5	126
2017	Procurement	39	20	20	0	0	10	10	75	0	10
2017	Real property	20	36	16	12	0	16	0	67	14	40
2017	Materiel management	46	31	0	11	0	13	0	88	12	14
2017	Information management	33	34	16	0	1	13	3	80	1	96
2017	Information technology	34	25	17	2	1	18	2	75	4	207
2017	Internal audit	15	8	35	0	0	27	15	39	0	14
2017	Evaluation	33	35	12	3	0	14	3	82	4	35
2017	Data sciences	23	30	23	3	2	14	5	66	6	137
2017	Policy	26	30	17	1	1	22	2	74	4	396
2017	Project management	28	38	19	2	2	9	2	74	4	143
2017	Other services to the public	31	26	19	5	3	15	2	68	9	87
2017	None of the above	23	37	19	1	4	14	2	71	6	267
2014	Client contact centre	22	26	19	1	1	26	3	69	4	68
2014	Federal regulators	23	29	17	4	2	23	1	70	8	457
2014	Compliance, inspection and enforcement	22	28	19	3	4	22	2	65	10	247
2014	Communications or public affairs	20	30	14	6	0	28	2	71	8	117
2014	Access to information and privacy	29	27	17	5	0	22	0	72	6	18
2014	Security	19	28	38	0	0	14	0	55	0	21
2014	Science and technology	27	33	16	3	1	18	1	74	6	1649
2014	Library services	34	38	0	0	0	28	0	100	0	12
2014	Legal services	15	36	33	0	0	8	8	61	0	14
2014	Administration and operations	27	27	17	3	2	23	2	71	6	513
2014	Human resources	29	34	11	4	2	18	1	78	8	180
2014	Financial management	23	34	20	2	0	18	3	72	2	174
2014	Procurement	32	6	49	0	0	13	0	44	0	16
2014	Real property	17	46	15	3	7	9	2	72	11	33
2014	Materiel management	25	15	35	11	0	14	0	47	13	20
2014	Information management	31	30	17	2	1	18	1	75	4	109
2014	Information technology	29	28	18	3	2	18	2	71	7	225
2014	Internal audit	24	41	17	6	0	6	6	74	7	17
2014	Evaluation	23	22	6	0	0	40	8	89	0	36
2014	Other services to the public	25	37	11	3	1	22	1	81	5	164
2014	None of the above	24	28	16	3	3	24	2	70	8	489

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	19	81	54
2020	Federal regulators	6	94	326
2020	Compliance, inspection and enforcement	6	94	227
2020	Communications or public affairs	4	96	96
2020	Security	3	97	28
2020	Science and technology	5	95	1324
2020	Administration and operations	11	89	456
2020	Human resources	10	90	214
2020	Financial management	8	92	138
2020	Procurement	14	86	28
2020	Real property	9	91	54
2020	Materiel management	13	87	20
2020	Information management	7	93	86
2020	Information technology	10	90	196
2020	Internal audit	0	100	15
2020	Evaluation	7	93	47
2020	Data sciences	6	94	137
2020	Policy	5	95	551
2020	Project management	9	91	206
2020	Other services to the public	12	88	75
2020	None of the above	10	90	215

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	15	85	54
2020	Federal regulators	12	88	325
2020	Compliance, inspection and enforcement	8	92	227
2020	Communications or public affairs	11	89	96
2020	Security	7	93	28
2020	Science and technology	5	95	1323
2020	Administration and operations	14	86	456
2020	Human resources	16	84	215
2020	Financial management	7	93	138
2020	Procurement	14	86	28
2020	Real property	7	93	53
2020	Materiel management	24	76	21
2020	Information management	9	91	85
2020	Information technology	9	91	197
2020	Internal audit	9	91	15
2020	Evaluation	6	94	47
2020	Data sciences	8	92	139
2020	Policy	8	92	551
2020	Project management	11	89	208
2020	Other services to the public	10	90	76
2020	None of the above	8	92	215
2019	Client contact centre	21	79	62
2019	Federal regulators	14	86	366
2019	Compliance, inspection and enforcement	8	92	257
2019	Communications or public affairs	13	87	128
2019	Access to information and privacy	10	90	19
2019	Security	20	80	23
2019	Science and technology	9	91	1372
2019	Administration and operations	16	84	479
2019	Human resources	19	81	250
2019	Financial management	14	86	163
2019	Procurement	9	91	24
2019	Real property	14	86	34
2019	Materiel management	33	67	19
2019	Information management	17	83	103
2019	Information technology	7	93	237
2019	Internal audit	4	96	22
2019	Evaluation	12	88	40
2019	Data sciences	8	92	184
2019	Policy	12	88	566
2019	Project management	19	81	209
2019	Other services to the public	14	86	79
2019	None of the above	13	87	226
2017	Client contact centre	21	79	54
2017	Federal regulators	16	84	332
2017	Compliance, inspection and enforcement	11	89	226
2017	Communications or public affairs	23	77	103
2017	Science and technology	12	88	1580
2017	Administration and operations	19	81	390
2017	Human resources	24	76	189
2017	Financial management	19	81	125
2017	Information management	17	83	96
2017	Information technology	9	91	206
2017	Evaluation	15	85	35
2017	Data sciences	16	84	136
2017	Policy	13	87	396
2017	Project management	16	84	143
2017	Other services to the public	7	93	87
2017	None of the above	11	89	267
2014	Client contact centre	14	86	67
2014	Federal regulators	13	87	456
2014	Compliance, inspection and enforcement	9	91	245
2014	Communications or public affairs	25	75	117
2014	Science and technology	12	88	1645
2014	Administration and operations	15	85	512
2014	Human resources	20	80	180
2014	Financial management	14	86	173
2014	Information management	17	83	109
2014	Information technology	11	89	224
2014	Evaluation	17	83	36
2014	Other services to the public	11	89	164
2014	None of the above	15	85	488

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	59	41	39
2020	Compliance, inspection and enforcement	50	50	18
2020	Communications or public affairs	50	50	10
2020	Science and technology	44	56	74
2020	Administration and operations	45	55	64
2020	Human resources	59	41	33
2020	Financial management	30	70	10
2020	Information technology	49	51	18
2020	Data sciences	54	46	11
2020	Policy	47	53	44
2020	Project management	42	58	24
2020	None of the above	40	60	19

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	92	8	39
2020	Compliance, inspection and enforcement	55	45	18
2020	Communications or public affairs	90	10	10
2020	Science and technology	79	21	75
2020	Administration and operations	83	17	64
2020	Human resources	78	22	34
2020	Financial management	69	31	10
2020	Information technology	89	11	18
2020	Data sciences	79	21	11
2020	Policy	91	9	44
2020	Project management	75	25	24
2020	None of the above	71	29	18
2019	Client contact centre	100	0	13
2019	Federal regulators	94	6	52
2019	Compliance, inspection and enforcement	90	10	20
2019	Communications or public affairs	83	17	16
2019	Science and technology	81	19	122
2019	Administration and operations	86	14	75
2019	Human resources	86	14	47
2019	Financial management	85	15	21
2019	Information management	87	13	16
2019	Information technology	87	13	17
2019	Data sciences	92	8	16
2019	Policy	90	10	67
2019	Project management	87	13	39
2019	Other services to the public	79	21	11
2019	None of the above	86	14	31
2017	Client contact centre	91	9	12
2017	Federal regulators	79	21	52
2017	Compliance, inspection and enforcement	63	37	26
2017	Communications or public affairs	72	28	24
2017	Science and technology	74	26	186
2017	Administration and operations	75	25	73
2017	Human resources	88	12	46
2017	Financial management	74	26	23
2017	Information management	82	18	17
2017	Information technology	73	27	19
2017	Data sciences	64	36	22
2017	Policy	78	22	51
2017	Project management	70	30	22
2017	None of the above	79	21	29
2014	Federal regulators	83	17	61
2014	Compliance, inspection and enforcement	60	40	23
2014	Communications or public affairs	90	10	30
2014	Science and technology	80	20	202
2014	Administration and operations	82	18	77
2014	Human resources	88	12	36
2014	Financial management	79	21	24
2014	Information management	89	11	17
2014	Information technology	80	20	25
2014	Other services to the public	74	26	18
2014	None of the above	81	19	70

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	61	25	5	3	3	3	0	89	6	36
2020	Compliance, inspection and enforcement	30	40	10	10	10	0	0	70	20	10
2020	Science and technology	47	35	9	7	2	0	0	81	10	60
2020	Administration and operations	49	34	8	6	4	0	0	83	10	53
2020	Human resources	67	25	8	0	0	0	0	92	0	27
2020	Information technology	49	32	19	0	0	0	0	81	0	16
2020	Policy	51	35	3	10	2	0	0	85	12	40
2020	Project management	57	27	5	5	5	0	0	84	11	18
2020	None of the above	23	52	10	15	0	0	0	75	15	13
2019	Client contact centre	65	23	0	13	0	0	0	87	13	13
2019	Federal regulators	55	37	2	6	0	0	0	92	6	49
2019	Compliance, inspection and enforcement	52	38	0	0	6	0	5	94	6	18
2019	Communications or public affairs	55	23	8	15	0	0	0	77	15	13
2019	Science and technology	58	31	4	6	1	0	0	89	7	97
2019	Administration and operations	53	36	6	2	3	0	0	89	5	65
2019	Human resources	52	32	0	10	6	0	0	84	16	41
2019	Financial management	40	54	0	5	0	0	0	95	5	18
2019	Information management	58	29	6	0	7	0	0	87	7	14
2019	Information technology	54	33	13	0	0	0	0	87	0	15
2019	Data sciences	64	22	0	15	0	0	0	85	15	15
2019	Policy	55	36	8	2	0	0	0	90	2	60
2019	Project management	41	35	11	6	8	0	0	75	14	33
2019	None of the above	50	24	11	10	4	0	0	75	14	27
2017	Client contact centre	46	54	0	0	0	0	0	100	0	11
2017	Federal regulators	46	39	5	3	5	0	2	87	8	41
2017	Compliance, inspection and enforcement	63	24	6	7	0	0	0	87	7	16
2017	Communications or public affairs	58	36	0	0	0	6	0	100	0	17
2017	Science and technology	54	32	3	7	1	2	1	88	8	136
2017	Administration and operations	47	46	5	2	0	0	0	93	2	55
2017	Human resources	68	25	2	2	0	0	3	96	2	40
2017	Financial management	46	47	7	0	0	0	0	93	0	17
2017	Information management	66	34	0	0	0	0	0	100	0	14
2017	Information technology	71	22	7	0	0	0	0	93	0	14
2017	Data sciences	45	27	20	8	0	0	0	72	8	14
2017	Policy	56	24	8	12	0	0	0	79	12	40
2017	Project management	68	32	0	0	0	0	0	100	0	16
2017	None of the above	36	43	0	8	13	0	0	79	21	23
2014	Federal regulators	53	28	2	10	8	0	0	80	17	51
2014	Compliance, inspection and enforcement	44	42	8	0	6	0	0	86	6	14
2014	Communications or public affairs	64	25	4	7	0	0	0	89	7	27
2014	Science and technology	65	24	5	5	2	0	0	88	7	160
2014	Administration and operations	66	22	3	7	2	0	0	88	9	63
2014	Human resources	48	40	0	9	4	0	0	87	13	32
2014	Financial management	49	46	5	0	0	0	0	95	0	19
2014	Information management	46	34	14	0	7	0	0	79	7	15
2014	Information technology	69	10	15	5	0	0	0	80	5	20
2014	Other services to the public	48	45	0	7	0	0	0	93	7	13
2014	None of the above	60	27	6	5	0	0	2	89	5	57

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	37	8	3	3	2	0	86	6	54
2020	Federal regulators	50	32	8	4	1	3	3	87	5	325
2020	Compliance, inspection and enforcement	44	36	8	5	4	2	1	83	9	228
2020	Communications or public affairs	46	41	6	2	1	3	1	90	3	96
2020	Security	50	33	7	10	0	0	0	83	10	28
2020	Science and technology	45	36	7	4	1	3	4	87	6	1329
2020	Administration and operations	49	32	7	3	2	2	5	87	6	456
2020	Human resources	60	31	5	2	1	1	1	92	3	215
2020	Financial management	46	41	6	2	0	3	1	91	2	139
2020	Procurement	64	26	4	0	0	7	0	96	0	28
2020	Real property	61	23	8	4	4	0	0	84	7	54
2020	Materiel management	86	6	0	5	0	3	0	95	5	22
2020	Information management	63	27	4	2	0	2	3	94	2	86
2020	Information technology	52	29	7	4	1	4	3	87	5	197
2020	Internal audit	44	49	6	0	0	0	0	94	0	15
2020	Evaluation	52	29	4	4	0	2	9	91	4	47
2020	Data sciences	45	30	13	6	2	1	1	77	9	139
2020	Policy	51	33	6	4	0	4	2	89	5	555
2020	Project management	49	32	10	2	2	2	3	85	4	208
2020	Other services to the public	40	36	6	10	1	6	1	82	12	76
2020	None of the above	47	31	8	5	3	4	2	83	9	217

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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	34	20	8	2	6	68	10	54
2020	Federal regulators	32	38	17	10	3	1	70	13	326
2020	Compliance, inspection and enforcement	33	38	15	8	5	2	72	13	227
2020	Communications or public affairs	35	39	16	6	1	2	76	7	96
2020	Security	51	17	7	22	0	3	71	22	28
2020	Science and technology	32	36	16	9	4	3	70	13	1324
2020	Administration and operations	49	32	12	5	2	0	81	6	458
2020	Human resources	54	30	9	5	1	1	85	6	215
2020	Financial management	45	32	12	9	1	1	78	9	137
2020	Procurement	38	33	7	15	4	4	74	19	28
2020	Real property	45	34	7	10	2	2	81	12	54
2020	Materiel management	66	26	5	0	0	3	95	0	21
2020	Information management	59	25	10	1	1	3	87	3	85
2020	Information technology	44	31	14	3	2	5	79	6	197
2020	Internal audit	44	32	6	9	0	9	84	9	15
2020	Evaluation	48	26	15	2	4	4	78	6	47
2020	Data sciences	37	31	15	13	3	1	69	16	139
2020	Policy	28	37	16	12	4	3	66	17	552
2020	Project management	34	34	17	10	2	4	70	13	208
2020	Other services to the public	38	32	10	8	3	9	77	12	75
2020	None of the above	33	37	13	8	7	2	71	15	216

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	47	11	2	0	2	87	2	54
2020	Federal regulators	26	47	14	11	2	0	73	13	326
2020	Compliance, inspection and enforcement	27	47	10	12	4	0	74	16	228
2020	Communications or public affairs	38	46	8	7	0	2	85	7	95
2020	Security	29	42	23	3	3	0	70	7	28
2020	Science and technology	27	45	13	12	4	0	71	15	1332
2020	Administration and operations	42	41	10	5	2	0	83	7	456
2020	Human resources	46	47	3	3	0	0	93	4	214
2020	Financial management	45	42	9	4	0	0	86	4	139
2020	Procurement	46	42	0	11	0	0	89	11	28
2020	Real property	35	29	13	17	5	0	64	23	54
2020	Materiel management	62	19	5	6	3	5	85	9	22
2020	Information management	43	40	8	9	0	0	83	9	86
2020	Information technology	47	37	11	5	1	1	84	5	197
2020	Internal audit	52	35	13	0	0	0	87	0	15
2020	Evaluation	54	31	4	8	2	0	86	10	47
2020	Data sciences	32	37	16	12	3	1	69	15	137
2020	Policy	31	48	11	9	1	1	79	10	554
2020	Project management	32	48	8	9	1	1	81	10	208
2020	Other services to the public	34	41	14	9	2	0	75	11	76
2020	None of the above	35	41	10	9	4	1	77	13	217

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	44	4	2	4	4	0	90	6	54
2020	Federal regulators	26	46	14	12	2	1	0	72	14	323
2020	Compliance, inspection and enforcement	22	44	13	15	5	0	0	66	20	225
2020	Communications or public affairs	43	33	13	6	1	2	0	79	8	96
2020	Security	30	42	18	7	3	0	0	72	10	28
2020	Science and technology	26	39	16	14	4	0	0	65	18	1325
2020	Administration and operations	42	39	11	5	2	1	0	82	7	453
2020	Human resources	48	42	6	3	0	0	0	90	4	214
2020	Financial management	44	38	13	2	1	2	0	84	3	136
2020	Procurement	46	39	15	0	0	0	0	85	0	28
2020	Real property	30	28	16	17	8	0	2	59	25	53
2020	Materiel management	64	14	11	0	3	8	0	85	3	22
2020	Information management	45	34	14	3	3	0	0	79	6	85
2020	Information technology	45	40	9	4	2	1	0	85	6	197
2020	Internal audit	52	22	25	0	0	0	0	75	0	15
2020	Evaluation	42	33	17	4	4	0	0	75	8	47
2020	Data sciences	34	33	18	8	4	2	0	69	13	138
2020	Policy	31	45	12	8	3	1	1	77	11	552
2020	Project management	35	46	9	7	2	2	0	82	9	208
2020	Other services to the public	33	36	19	11	2	0	0	69	12	76
2020	None of the above	35	38	13	8	4	2	0	75	12	217

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	46	13	2	0	2	0	84	2	53
2020	Federal regulators	24	43	18	11	2	2	1	68	13	323
2020	Compliance, inspection and enforcement	19	45	16	13	5	0	1	65	18	228
2020	Communications or public affairs	35	42	13	8	0	2	0	78	8	96
2020	Security	37	36	17	7	0	0	3	75	7	28
2020	Science and technology	23	41	19	12	4	1	1	65	16	1320
2020	Library services	8	79	13	0	0	0	0	87	0	14
2020	Legal services	43	43	14	0	0	0	0	86	0	14
2020	Administration and operations	38	36	18	4	1	1	2	76	5	453
2020	Human resources	48	36	13	3	0	0	0	84	3	211
2020	Financial management	40	34	20	2	1	1	1	76	3	138
2020	Procurement	36	43	14	0	4	3	0	82	4	28
2020	Real property	42	36	13	2	6	2	0	79	8	53
2020	Materiel management	43	25	21	0	3	8	0	74	3	22
2020	Information management	36	34	19	6	1	3	1	73	8	84
2020	Information technology	39	32	19	7	1	1	1	72	8	194
2020	Internal audit	52	28	19	0	0	0	0	81	0	15
2020	Evaluation	35	29	27	6	2	0	0	64	8	46
2020	Data sciences	32	30	19	12	3	3	1	65	15	137
2020	Policy	27	40	21	9	1	1	1	69	10	547
2020	Project management	26	36	27	8	1	1	1	63	9	207
2020	Other services to the public	30	38	15	12	3	0	2	69	15	75
2020	None of the above	27	40	20	8	4	1	1	67	13	215

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	36	7	5	2	2	0	86	7	53
2020	Federal regulators	40	39	14	6	1	1	1	80	7	324
2020	Compliance, inspection and enforcement	34	43	12	6	4	1	0	78	10	226
2020	Communications or public affairs	45	38	8	3	2	2	1	86	6	96
2020	Security	33	42	11	14	0	0	0	75	14	28
2020	Science and technology	37	40	12	6	2	1	1	79	8	1326
2020	Administration and operations	49	35	11	2	1	1	1	86	3	457
2020	Human resources	58	34	7	1	0	0	0	92	1	214
2020	Financial management	51	36	10	1	0	1	1	89	1	139
2020	Procurement	37	38	18	4	0	3	0	77	4	27
2020	Real property	48	32	9	5	4	0	2	82	9	54
2020	Materiel management	73	16	5	0	3	3	0	92	3	22
2020	Information management	53	32	9	2	0	1	2	88	2	84
2020	Information technology	49	36	10	2	1	1	2	88	2	197
2020	Internal audit	59	35	6	0	0	0	0	94	0	15
2020	Evaluation	52	32	10	4	2	0	0	84	6	47
2020	Data sciences	50	30	9	7	4	1	0	80	11	137
2020	Policy	46	38	11	3	0	1	1	86	3	554
2020	Project management	44	39	10	2	1	2	2	87	3	205
2020	Other services to the public	42	39	12	3	2	2	1	84	4	76
2020	None of the above	49	29	11	5	2	2	1	81	8	217

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	71	21	5	2	0	2	0	93	2	54
2020	Federal regulators	67	21	8	1	0	2	2	91	1	323
2020	Compliance, inspection and enforcement	65	19	5	3	1	5	2	90	4	227
2020	Communications or public affairs	82	13	2	1	0	1	1	97	1	96
2020	Security	57	28	5	3	3	3	0	88	7	28
2020	Science and technology	64	19	5	1	0	8	3	93	2	1332
2020	Administration and operations	73	21	3	1	0	2	0	96	1	457
2020	Human resources	74	21	2	1	0	0	0	96	2	214
2020	Financial management	72	23	4	0	0	1	0	96	0	139
2020	Procurement	74	22	0	0	0	4	0	100	0	28
2020	Real property	66	22	5	0	2	4	2	92	2	54
2020	Materiel management	97	0	0	0	0	3	0	100	0	22
2020	Information management	75	12	3	4	1	4	1	91	5	85
2020	Information technology	72	19	4	0	0	5	0	96	0	197
2020	Internal audit	87	13	0	0	0	0	0	100	0	15
2020	Evaluation	69	17	4	0	0	8	2	96	0	47
2020	Data sciences	66	19	5	1	0	7	2	94	1	138
2020	Policy	72	18	3	0	0	5	0	96	1	554
2020	Project management	67	18	4	1	1	5	3	93	2	207
2020	Other services to the public	70	17	3	2	0	6	3	95	2	75
2020	None of the above	70	14	3	1	1	10	1	94	3	217

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	45	5	2	0	0	0	93	2	53
2020	Federal regulators	50	39	6	3	1	1	0	90	4	323
2020	Compliance, inspection and enforcement	48	41	6	4	1	1	0	89	5	227
2020	Communications or public affairs	62	30	4	1	0	3	0	94	1	96
2020	Security	57	28	11	3	0	0	0	85	3	28
2020	Science and technology	48	40	7	3	1	1	0	89	4	1321
2020	Administration and operations	64	30	4	2	0	0	0	94	2	456
2020	Human resources	68	25	4	1	1	1	0	94	2	213
2020	Financial management	61	28	9	1	0	1	0	89	1	139
2020	Procurement	67	29	4	0	0	0	0	96	0	28
2020	Real property	57	35	5	4	0	0	0	91	4	54
2020	Materiel management	69	20	5	0	0	6	0	95	0	22
2020	Information management	64	34	3	0	0	0	0	97	0	84
2020	Information technology	57	33	6	1	1	3	0	92	2	196
2020	Internal audit	50	34	6	0	0	9	0	93	0	15
2020	Evaluation	68	19	9	4	0	0	0	87	4	47
2020	Data sciences	51	38	9	1	1	1	0	89	1	138
2020	Policy	47	38	7	4	1	2	0	88	5	551
2020	Project management	53	35	8	0	0	3	0	91	1	206
2020	Other services to the public	52	37	4	3	0	3	1	93	3	75
2020	None of the above	55	31	7	5	0	1	0	87	6	216

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	31	9	2	7	0	2	82	9	54
2020	Federal regulators	55	31	6	5	2	1	0	87	7	324
2020	Compliance, inspection and enforcement	53	29	7	7	3	0	0	83	10	226
2020	Communications or public affairs	51	34	4	5	2	2	1	88	7	94
2020	Security	48	49	0	3	0	0	0	97	3	28
2020	Science and technology	50	35	7	6	2	1	0	85	8	1323
2020	Administration and operations	62	25	7	3	2	0	0	87	6	456
2020	Human resources	63	26	6	3	2	0	0	89	5	213
2020	Financial management	60	29	5	2	1	1	1	91	4	139
2020	Procurement	53	32	4	0	7	4	0	89	7	28
2020	Real property	54	36	4	4	2	0	0	90	6	54
2020	Materiel management	82	10	5	0	0	3	0	95	0	22
2020	Information management	65	28	6	1	0	0	0	93	1	84
2020	Information technology	56	33	6	3	2	1	0	90	4	195
2020	Internal audit	44	43	13	0	0	0	0	87	0	15
2020	Evaluation	63	27	4	4	2	0	0	90	6	47
2020	Data sciences	50	31	7	9	2	0	1	82	11	138
2020	Policy	54	32	6	5	1	1	0	87	7	549
2020	Project management	53	36	5	5	1	0	0	89	6	207
2020	Other services to the public	58	28	5	4	4	1	0	86	9	75
2020	None of the above	51	27	8	9	4	0	0	79	13	217

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	59	29	6	4	0	2	0	90	4	54
2020	Federal regulators	56	30	8	4	1	1	0	87	5	324
2020	Compliance, inspection and enforcement	43	32	14	6	5	0	0	75	11	228
2020	Communications or public affairs	58	28	7	2	0	2	2	90	2	96
2020	Security	45	42	7	3	3	0	0	86	7	28
2020	Science and technology	48	33	9	6	3	1	1	83	9	1330
2020	Administration and operations	65	26	5	2	0	1	0	92	3	456
2020	Human resources	71	23	5	1	1	0	0	94	1	215
2020	Financial management	60	31	4	2	1	1	1	93	4	139
2020	Procurement	57	25	15	3	0	0	0	82	3	28
2020	Real property	55	31	5	9	0	0	0	86	9	54
2020	Materiel management	77	20	0	0	0	3	0	100	0	22
2020	Information management	66	26	4	1	1	1	1	93	2	85
2020	Information technology	59	30	9	1	1	1	0	90	2	196
2020	Internal audit	57	34	0	0	0	9	0	100	0	15
2020	Evaluation	68	21	4	2	2	2	0	91	4	46
2020	Data sciences	59	24	11	4	2	1	0	84	5	139
2020	Policy	56	31	6	4	1	2	0	89	5	552
2020	Project management	52	33	6	5	1	1	0	87	7	207
2020	Other services to the public	56	20	13	6	2	0	1	78	9	75
2020	None of the above	51	34	7	3	3	0	0	86	7	217

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	82	18	23
2020	Federal regulators	97	3	127
2020	Compliance, inspection and enforcement	96	4	53
2020	Communications or public affairs	100	0	35
2020	Science and technology	92	8	411
2020	Administration and operations	99	1	116
2020	Human resources	100	0	61
2020	Financial management	98	2	64
2020	Real property	88	12	19
2020	Information management	100	0	25
2020	Information technology	97	3	62
2020	Data sciences	96	4	29
2020	Policy	98	2	178
2020	Project management	94	6	73
2020	Other services to the public	89	11	22
2020	None of the above	92	8	65

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	14	27	31	22	6	0	0	41	28	19
2020	Federal regulators	13	36	22	23	7	0	0	49	29	123
2020	Compliance, inspection and enforcement	18	25	20	32	4	0	0	43	36	51
2020	Communications or public affairs	28	18	23	25	3	0	3	47	29	34
2020	Science and technology	13	36	24	20	7	0	1	49	27	381
2020	Administration and operations	26	38	15	15	3	3	0	66	19	115
2020	Human resources	35	35	14	11	2	3	0	72	14	60
2020	Financial management	25	36	24	8	6	0	0	62	14	63
2020	Real property	41	25	17	12	6	0	0	66	17	17
2020	Information management	18	49	23	3	7	0	0	66	10	25
2020	Information technology	36	32	14	14	3	2	0	69	17	60
2020	Data sciences	6	21	24	40	3	0	4	29	45	28
2020	Policy	15	31	21	21	9	2	2	48	31	175
2020	Project management	15	38	25	14	7	0	0	54	21	68
2020	Other services to the public	31	25	34	10	0	0	0	56	10	20
2020	None of the above	24	25	21	24	6	0	0	49	30	61

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	41	11	7	0	2	0	82	7	54
2020	Federal regulators	42	46	7	3	0	1	0	89	4	324
2020	Compliance, inspection and enforcement	43	43	7	3	2	2	0	88	4	227
2020	Communications or public affairs	41	43	10	4	0	1	0	85	4	95
2020	Security	49	29	15	3	3	0	0	78	7	28
2020	Science and technology	41	44	9	4	1	1	0	86	5	1326
2020	Administration and operations	54	36	6	3	0	0	0	91	3	454
2020	Human resources	64	29	5	0	1	0	0	94	1	214
2020	Financial management	50	38	11	1	0	1	0	88	1	139
2020	Procurement	53	40	4	4	0	0	0	93	4	28
2020	Real property	51	48	2	0	0	0	0	98	0	54
2020	Materiel management	78	14	5	0	0	3	0	95	0	21
2020	Information management	60	33	5	1	1	0	0	93	2	86
2020	Information technology	49	35	13	1	1	2	0	86	1	197
2020	Evaluation	52	37	4	4	0	2	0	92	4	47
2020	Data sciences	40	42	10	7	1	0	0	82	8	139
2020	Policy	36	44	12	5	1	1	0	81	7	550
2020	Project management	44	39	11	4	1	1	0	84	5	208
2020	Other services to the public	41	45	7	3	1	3	0	89	4	76
2020	None of the above	45	40	5	6	2	1	1	87	8	217
2019	Client contact centre	32	43	11	6	3	3	2	79	10	60
2019	Federal regulators	41	45	9	3	2	1	0	87	4	362
2019	Compliance, inspection and enforcement	33	41	14	6	3	3	0	77	8	255
2019	Communications or public affairs	49	32	9	6	2	1	0	83	8	130
2019	Access to information and privacy	48	36	12	5	0	0	0	83	5	19
2019	Security	39	20	23	14	4	0	0	60	18	23
2019	Science and technology	30	46	13	6	2	2	0	77	9	1370
2019	Administration and operations	42	41	10	4	1	1	0	84	5	478
2019	Human resources	52	40	4	3	1	0	0	92	4	249
2019	Financial management	43	39	10	4	1	2	0	84	6	162
2019	Procurement	46	37	17	0	0	0	0	83	0	23
2019	Real property	24	54	10	12	0	0	0	78	12	34
2019	Materiel management	59	29	6	6	0	0	0	88	6	19
2019	Information management	44	28	19	4	4	1	0	73	8	101
2019	Information technology	36	43	12	3	2	3	0	82	5	236
2019	Internal audit	39	44	0	17	0	0	0	83	17	22
2019	Evaluation	36	44	7	0	2	11	0	89	2	40
2019	Data sciences	29	45	15	6	3	3	0	75	10	184
2019	Policy	31	47	12	6	1	3	0	80	8	565
2019	Project management	31	45	14	5	2	3	0	79	7	209
2019	Other services to the public	33	38	24	5	0	0	0	72	5	79
2019	None of the above	30	46	12	4	2	5	1	81	7	224
2018	Client contact centre	26	38	16	16	0	4	0	67	16	49
2018	Federal regulators	36	50	8	4	2	1	0	87	6	354
2018	Compliance, inspection and enforcement	31	42	17	6	4	0	0	73	10	207
2018	Communications or public affairs	27	50	13	7	1	2	1	78	8	126
2018	Access to information and privacy	26	57	17	0	0	0	0	83	0	18
2018	Security	38	31	19	12	0	0	0	69	12	16
2018	Science and technology	25	46	16	8	2	3	0	73	11	1391
2018	Library services	38	56	7	0	0	0	0	93	0	16
2018	Administration and operations	38	44	11	3	1	2	0	84	5	399
2018	Human resources	49	41	7	3	0	0	0	90	3	215
2018	Financial management	43	40	8	3	2	3	0	86	6	146
2018	Procurement	45	38	5	6	0	5	0	88	7	23
2018	Real property	44	27	20	3	0	7	0	76	3	32
2018	Materiel management	49	36	9	5	0	0	0	85	5	14
2018	Information management	45	40	9	3	1	1	0	86	4	91
2018	Information technology	42	34	16	3	1	3	1	80	4	174
2018	Internal audit	39	39	12	10	0	0	0	78	10	16
2018	Evaluation	47	28	14	8	0	3	0	77	9	36
2018	Data sciences	21	47	17	7	4	3	0	71	12	135
2018	Policy	28	47	15	4	3	3	0	77	8	479
2018	Project management	23	57	14	4	3	0	0	80	6	143
2018	Other services to the public	30	43	12	9	3	3	0	75	13	71
2018	None of the above	26	41	22	5	3	3	1	69	8	188
2017	Client contact centre	31	34	17	7	2	7	2	71	10	55
2017	Federal regulators	36	43	11	5	2	2	0	81	7	332
2017	Compliance, inspection and enforcement	22	46	18	7	5	3	0	70	12	226
2017	Communications or public affairs	19	38	16	14	8	5	0	60	23	103
2017	Access to information and privacy	0	84	11	0	0	5	0	89	0	18
2017	Security	21	37	21	6	4	11	0	65	11	19
2017	Science and technology	16	44	19	10	5	6	0	64	16	1582
2017	Library services	26	49	16	0	8	0	0	76	8	12
2017	Administration and operations	30	40	16	8	4	3	0	72	12	391
2017	Human resources	30	43	12	10	2	3	1	75	12	189
2017	Financial management	33	43	13	5	2	4	0	80	7	124
2017	Procurement	49	30	10	10	0	0	0	80	10	10
2017	Real property	22	45	26	4	0	2	0	69	4	41
2017	Materiel management	43	14	25	0	0	7	12	69	0	13
2017	Information management	33	38	23	2	2	2	0	72	4	97
2017	Information technology	24	38	15	6	5	9	1	70	12	207
2017	Internal audit	21	59	12	0	0	8	0	87	0	14
2017	Evaluation	20	59	8	9	3	0	0	79	13	35
2017	Data sciences	11	44	22	11	4	7	1	60	16	136
2017	Policy	21	49	14	9	3	3	0	73	13	397
2017	Project management	18	51	16	9	2	4	0	71	12	143
2017	Other services to the public	14	44	21	6	10	4	0	61	17	87
2017	None of the above	15	43	24	9	5	4	0	60	15	268

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	37	11	5	12	0	0	72	17	54
2020	Federal regulators	41	35	10	7	5	2	0	78	12	326
2020	Compliance, inspection and enforcement	39	34	9	11	7	0	0	73	18	226
2020	Communications or public affairs	42	30	13	12	3	0	0	72	15	96
2020	Security	40	28	12	17	0	3	0	70	17	28
2020	Science and technology	36	34	12	12	5	1	0	71	17	1326
2020	Administration and operations	51	29	10	4	4	1	0	81	9	456
2020	Human resources	54	29	9	6	3	0	0	82	9	215
2020	Financial management	51	34	4	9	1	0	0	85	10	137
2020	Procurement	53	25	4	4	11	4	0	82	15	28
2020	Real property	47	23	18	7	5	0	0	70	12	54
2020	Materiel management	66	21	5	5	0	3	0	90	5	22
2020	Information management	53	27	9	8	3	0	0	80	11	85
2020	Information technology	49	25	13	5	8	1	0	74	13	196
2020	Internal audit	44	37	13	6	0	0	0	81	6	15
2020	Evaluation	48	29	13	8	2	0	0	77	10	47
2020	Data sciences	33	35	12	12	7	0	2	69	19	136
2020	Policy	40	32	11	11	3	2	0	74	15	554
2020	Project management	39	30	14	11	4	1	0	70	15	208
2020	Other services to the public	35	38	7	7	8	4	0	77	15	74
2020	None of the above	39	28	15	11	7	1	0	67	18	216

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	38	8	2	8	2	0	82	10	54
2020	Federal regulators	55	27	11	4	1	1	0	83	6	326
2020	Compliance, inspection and enforcement	54	27	12	2	2	2	0	83	4	227
2020	Communications or public affairs	54	26	14	3	2	1	0	81	5	95
2020	Security	51	32	10	3	0	3	0	86	3	28
2020	Science and technology	50	31	10	3	2	3	1	85	5	1324
2020	Legal services	72	14	14	0	0	0	0	86	0	14
2020	Administration and operations	64	22	8	2	2	0	0	87	5	457
2020	Human resources	63	24	8	3	1	2	0	88	4	213
2020	Financial management	62	27	6	3	0	2	1	91	3	137
2020	Procurement	57	29	7	4	0	4	0	89	4	28
2020	Real property	59	27	6	4	4	0	0	86	7	53
2020	Materiel management	77	16	5	0	0	3	0	95	0	22
2020	Information management	70	20	5	2	0	2	0	92	2	84
2020	Information technology	54	29	9	1	2	5	0	87	3	197
2020	Internal audit	59	35	6	0	0	0	0	94	0	15
2020	Evaluation	56	23	15	2	2	2	0	81	4	47
2020	Data sciences	52	24	10	7	2	3	2	80	9	139
2020	Policy	52	30	10	4	2	2	1	84	5	549
2020	Project management	53	28	12	3	2	3	0	83	5	207
2020	Other services to the public	53	23	15	4	3	3	0	77	7	76
2020	None of the above	50	30	11	2	4	3	0	82	7	216

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	48	6	3	6	0	0	84	10	54
2020	Federal regulators	33	36	17	10	2	2	0	70	13	325
2020	Compliance, inspection and enforcement	34	35	12	11	7	2	0	70	18	228
2020	Communications or public affairs	33	38	20	4	4	0	0	72	8	96
2020	Security	30	31	18	15	3	3	0	63	19	28
2020	Science and technology	32	39	16	8	4	2	0	72	12	1331
2020	Administration and operations	47	32	11	6	3	1	0	80	9	458
2020	Human resources	51	33	9	4	1	1	1	85	5	214
2020	Financial management	44	31	15	6	2	1	0	76	9	139
2020	Procurement	46	25	15	7	4	4	0	73	11	28
2020	Real property	38	30	20	8	4	0	0	68	12	54
2020	Materiel management	68	21	5	0	0	6	0	95	0	22
2020	Information management	52	33	8	4	1	2	0	86	6	85
2020	Information technology	41	37	13	5	3	2	0	79	8	197
2020	Internal audit	50	41	0	9	0	0	0	91	9	15
2020	Evaluation	41	33	24	0	2	0	0	74	2	47
2020	Data sciences	37	30	14	13	3	2	0	69	17	139
2020	Policy	35	39	12	10	3	1	0	74	13	554
2020	Project management	31	42	17	7	2	1	0	73	9	208
2020	Other services to the public	39	24	23	5	5	3	0	65	11	76
2020	None of the above	32	37	15	11	4	1	1	70	15	217
2019	Client contact centre	27	45	16	6	4	1	0	73	10	62
2019	Federal regulators	27	37	21	10	4	1	0	64	14	365
2019	Compliance, inspection and enforcement	29	35	20	9	6	1	0	64	16	258
2019	Communications or public affairs	33	34	18	8	5	1	0	68	14	130
2019	Access to information and privacy	27	53	0	10	10	0	0	80	20	19
2019	Security	23	28	17	21	12	0	0	50	33	23
2019	Science and technology	24	42	16	11	6	1	0	67	17	1373
2019	Administration and operations	37	37	13	7	4	2	0	76	11	480
2019	Human resources	42	42	7	5	4	0	0	85	9	249
2019	Financial management	31	42	15	6	3	2	0	75	9	163
2019	Procurement	28	33	22	13	4	0	0	61	17	24
2019	Real property	28	33	26	0	13	0	0	61	13	34
2019	Materiel management	26	35	33	0	6	0	0	61	6	19
2019	Information management	31	39	15	10	3	2	0	71	13	103
2019	Information technology	34	38	17	6	2	3	0	74	8	237
2019	Internal audit	19	48	14	8	4	6	0	72	13	22
2019	Evaluation	40	31	9	7	4	8	0	78	12	41
2019	Data sciences	28	41	15	11	4	1	0	69	15	185
2019	Policy	27	38	16	12	5	2	0	66	18	564
2019	Project management	24	40	21	10	3	2	0	66	13	209
2019	Other services to the public	29	39	17	11	3	0	0	69	14	79
2019	None of the above	22	41	18	8	6	4	1	66	15	226
2018	Client contact centre	22	34	27	7	4	5	0	60	12	48
2018	Federal regulators	20	43	18	14	5	1	0	64	18	354
2018	Compliance, inspection and enforcement	22	38	15	12	12	1	0	61	24	207
2018	Communications or public affairs	18	34	19	20	7	2	1	53	28	126
2018	Access to information and privacy	38	33	18	12	0	0	0	71	12	17
2018	Security	19	33	23	0	25	0	0	52	25	16
2018	Science and technology	22	38	21	14	5	2	0	60	18	1391
2018	Library services	50	20	25	5	0	0	0	70	5	16
2018	Administration and operations	32	40	13	8	4	2	0	74	13	399
2018	Human resources	43	39	12	3	2	0	0	83	5	215
2018	Financial management	26	46	14	9	4	2	0	73	13	146
2018	Procurement	29	29	20	12	5	5	0	61	18	23
2018	Real property	22	34	9	12	23	0	0	56	35	32
2018	Materiel management	40	20	9	15	6	9	0	66	23	14
2018	Information management	37	39	11	10	2	1	0	77	12	91
2018	Information technology	27	36	21	11	3	2	1	64	14	174
2018	Internal audit	22	44	6	27	0	0	0	67	27	16
2018	Evaluation	30	44	17	6	3	0	0	75	8	36
2018	Data sciences	25	39	19	8	9	1	0	64	17	135
2018	Policy	26	35	17	13	7	2	0	62	20	478
2018	Project management	24	42	19	7	6	2	0	67	13	143
2018	Other services to the public	25	30	19	16	9	1	0	55	26	71
2018	None of the above	17	38	20	15	6	2	1	57	22	190
2017	Client contact centre	28	48	15	5	4	0	0	77	9	55
2017	Federal regulators	17	45	15	13	8	2	0	63	21	332
2017	Compliance, inspection and enforcement	17	35	16	19	9	4	1	55	29	226
2017	Communications or public affairs	8	36	16	22	17	1	0	44	40	103
2017	Access to information and privacy	17	55	11	17	0	0	0	72	17	18
2017	Security	5	32	26	21	11	5	0	39	33	19
2017	Science and technology	17	43	18	12	7	3	0	62	19	1581
2017	Library services	42	16	25	8	8	0	0	59	16	12
2017	Administration and operations	22	41	13	13	7	2	1	65	22	390
2017	Human resources	30	42	10	13	4	2	0	73	17	189
2017	Financial management	27	42	14	10	6	1	0	70	16	126
2017	Procurement	20	20	19	30	10	0	0	41	41	10
2017	Real property	14	36	22	18	7	0	2	51	26	41
2017	Materiel management	29	31	24	17	0	0	0	59	17	14
2017	Information management	24	43	17	11	4	1	0	68	15	97
2017	Information technology	21	41	21	7	4	4	1	66	12	206
2017	Internal audit	7	72	14	0	7	0	0	80	7	14
2017	Evaluation	8	51	17	17	5	0	0	60	23	35
2017	Data sciences	20	37	15	15	9	2	1	59	25	136
2017	Policy	19	40	13	18	8	2	0	61	26	395
2017	Project management	20	43	14	12	8	2	1	65	20	143
2017	Other services to the public	18	36	17	18	11	0	0	54	30	87
2017	None of the above	14	36	26	15	8	1	0	50	24	267

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	15	69	5	5	5	0	0	85	10	23
2020	Federal regulators	18	46	16	16	4	1	0	64	20	127
2020	Compliance, inspection and enforcement	18	50	11	13	2	4	2	73	16	53
2020	Communications or public affairs	37	37	23	3	0	0	0	74	3	35
2020	Science and technology	16	53	13	12	3	1	1	71	16	412
2020	Administration and operations	33	46	11	8	0	2	1	80	8	116
2020	Human resources	39	44	10	6	0	0	0	84	6	61
2020	Financial management	16	61	14	3	0	5	2	82	3	64
2020	Real property	22	53	15	5	5	0	0	75	10	19
2020	Information management	26	44	10	7	8	5	0	73	16	25
2020	Information technology	36	39	7	8	3	2	5	80	12	62
2020	Data sciences	9	57	11	12	11	0	0	66	23	29
2020	Policy	15	52	15	16	2	0	0	67	17	178
2020	Project management	23	53	14	10	0	0	0	76	10	73
2020	Other services to the public	25	51	0	18	5	0	0	76	24	22
2020	None of the above	22	50	7	17	0	1	3	75	18	65
2019	Client contact centre	20	57	7	10	6	0	0	77	17	13
2019	Federal regulators	19	48	11	15	1	1	3	71	17	134
2019	Compliance, inspection and enforcement	21	49	13	11	3	3	0	72	14	66
2019	Communications or public affairs	29	50	13	5	3	0	0	80	8	40
2019	Science and technology	11	43	19	15	5	4	3	58	22	423
2019	Administration and operations	22	45	19	8	4	2	0	69	12	103
2019	Human resources	32	50	9	6	3	0	0	82	9	63
2019	Financial management	27	32	16	13	1	3	9	66	16	69
2019	Real property	0	87	0	6	7	0	0	87	13	14
2019	Information management	23	25	15	37	0	0	0	48	37	19
2019	Information technology	28	34	27	3	5	4	0	64	8	71
2019	Data sciences	17	49	14	17	3	0	0	66	20	43
2019	Policy	14	48	13	15	5	3	1	65	21	146
2019	Project management	22	41	25	9	2	0	2	64	11	54
2019	Other services to the public	21	38	29	12	0	0	0	59	12	20
2019	None of the above	15	39	23	13	7	1	3	56	21	80

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	19	14	9	14	0	0	63	23	53
2020	Federal regulators	43	28	12	7	8	0	2	72	16	326
2020	Compliance, inspection and enforcement	27	30	22	9	9	0	2	59	18	228
2020	Communications or public affairs	49	19	13	6	7	0	5	72	14	95
2020	Security	31	15	34	3	14	3	0	47	17	28
2020	Science and technology	34	31	17	9	7	0	2	67	16	1330
2020	Administration and operations	39	23	17	9	10	0	2	63	20	458
2020	Human resources	41	26	14	8	11	0	1	68	19	214
2020	Financial management	42	24	13	14	7	0	0	66	21	139
2020	Procurement	42	28	23	0	3	0	4	73	3	28
2020	Real property	26	39	15	9	11	0	0	65	20	54
2020	Materiel management	35	29	10	16	10	0	0	64	26	21
2020	Information management	45	25	13	9	7	0	2	71	16	86
2020	Information technology	48	22	14	7	6	1	2	73	13	197
2020	Internal audit	28	34	13	19	0	0	6	66	20	15
2020	Evaluation	44	17	21	4	10	0	4	64	15	47
2020	Data sciences	39	28	16	9	5	0	2	69	15	139
2020	Policy	48	25	13	6	4	0	3	76	11	554
2020	Project management	46	25	15	8	6	0	1	71	14	208
2020	Other services to the public	41	23	20	9	6	1	0	65	15	76
2020	None of the above	36	25	17	9	11	0	2	62	21	216

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	28	21	16	13	0	0	50	29	52
2020	Federal regulators	29	38	16	11	5	0	0	67	17	325
2020	Compliance, inspection and enforcement	27	26	23	18	6	0	1	53	24	227
2020	Communications or public affairs	27	29	28	13	3	0	0	56	16	95
2020	Security	25	10	30	25	7	0	3	36	33	28
2020	Science and technology	30	34	18	10	8	0	0	64	18	1329
2020	Administration and operations	31	27	20	12	8	0	1	59	20	456
2020	Human resources	31	32	19	11	7	0	0	63	19	215
2020	Financial management	37	32	16	9	6	0	1	69	15	138
2020	Procurement	50	19	14	11	0	0	7	73	11	28
2020	Real property	37	15	21	15	9	0	2	53	25	53
2020	Materiel management	54	29	5	3	0	3	5	91	4	21
2020	Information management	31	38	19	7	2	1	1	71	9	85
2020	Information technology	42	31	18	7	2	0	1	73	9	197
2020	Internal audit	41	40	13	0	0	6	0	86	0	15
2020	Evaluation	26	26	25	13	10	0	0	51	24	46
2020	Data sciences	31	27	24	10	8	0	0	58	18	138
2020	Policy	35	32	19	7	5	1	0	68	12	553
2020	Project management	31	31	18	10	9	0	1	63	19	208
2020	Other services to the public	20	41	17	10	12	0	0	61	22	76
2020	None of the above	30	32	17	12	8	0	1	62	20	214
2019	Client contact centre	13	20	29	15	22	0	1	33	37	62
2019	Federal regulators	17	33	20	14	15	0	1	50	29	365
2019	Compliance, inspection and enforcement	11	31	24	14	18	0	1	43	33	258
2019	Communications or public affairs	18	32	25	14	9	0	2	51	23	130
2019	Access to information and privacy	14	20	36	15	15	0	0	34	30	19
2019	Security	29	19	12	17	23	0	0	48	39	23
2019	Science and technology	19	30	23	13	14	0	0	49	27	1374
2019	Administration and operations	25	25	20	12	16	0	2	51	28	481
2019	Human resources	20	27	24	16	11	0	2	48	28	251
2019	Financial management	27	31	17	15	9	0	2	59	24	163
2019	Procurement	24	24	34	13	5	0	0	49	18	24
2019	Real property	17	42	21	16	5	0	0	59	20	34
2019	Materiel management	31	25	21	13	10	0	0	56	23	19
2019	Information management	21	29	13	17	18	0	1	51	36	102
2019	Information technology	31	35	15	11	7	0	0	67	18	238
2019	Internal audit	22	26	33	4	14	0	0	48	19	22
2019	Evaluation	16	39	23	10	10	0	2	56	20	41
2019	Data sciences	19	30	21	13	17	0	0	49	30	185
2019	Policy	20	31	25	10	13	0	0	51	23	565
2019	Project management	14	30	23	18	15	0	0	44	33	209
2019	Other services to the public	9	27	28	16	20	0	0	36	37	79
2019	None of the above	21	28	19	11	18	1	3	51	30	226
2018	Client contact centre	9	18	31	7	34	0	0	27	41	50
2018	Federal regulators	13	23	29	16	18	0	1	37	34	354
2018	Compliance, inspection and enforcement	9	25	27	16	23	0	0	34	39	208
2018	Communications or public affairs	21	21	25	19	14	0	1	42	33	127
2018	Access to information and privacy	11	22	21	25	22	0	0	33	47	18
2018	Security	19	35	13	13	20	0	0	54	33	16
2018	Science and technology	13	26	25	15	20	0	1	40	36	1390
2018	Library services	11	43	32	13	0	0	0	55	13	16
2018	Administration and operations	19	25	18	15	21	1	2	44	37	399
2018	Human resources	23	22	17	21	15	0	2	46	37	215
2018	Financial management	22	27	25	11	15	0	1	49	26	146
2018	Procurement	32	13	36	15	4	0	0	45	19	23
2018	Real property	14	31	23	14	18	0	0	45	32	31
2018	Materiel management	34	21	0	19	20	0	5	59	41	14
2018	Information management	15	26	24	13	21	0	0	41	35	90
2018	Information technology	23	24	22	14	12	0	4	49	28	174
2018	Internal audit	18	12	53	0	16	0	0	31	16	15
2018	Evaluation	8	21	22	22	22	2	2	31	46	37
2018	Data sciences	12	27	21	13	26	0	0	39	39	136
2018	Policy	20	27	22	14	15	1	2	48	30	478
2018	Project management	11	26	28	12	24	0	0	36	36	142
2018	Other services to the public	8	22	19	21	30	0	0	30	51	71
2018	None of the above	13	24	23	11	29	0	1	37	41	189
2017	Client contact centre	9	16	24	21	29	0	0	25	50	55
2017	Federal regulators	14	23	24	14	22	0	2	38	37	331
2017	Compliance, inspection and enforcement	8	26	21	18	26	0	2	34	44	226
2017	Communications or public affairs	15	26	18	12	28	0	1	41	40	103
2017	Access to information and privacy	12	5	32	17	33	0	0	17	51	18
2017	Security	27	16	14	11	27	0	5	45	40	19
2017	Science and technology	15	26	20	15	22	0	1	42	38	1581
2017	Library services	16	16	16	18	33	0	0	32	52	12
2017	Administration and operations	14	18	22	18	23	0	4	34	42	390
2017	Human resources	17	18	21	18	25	1	1	35	44	189
2017	Financial management	19	20	20	18	20	0	2	40	39	126
2017	Procurement	0	39	20	10	30	0	0	39	41	10
2017	Real property	26	25	23	8	18	0	0	50	27	41
2017	Materiel management	18	17	6	41	12	6	0	37	56	14
2017	Information management	13	28	20	17	20	1	2	42	38	97
2017	Information technology	16	26	19	15	18	2	3	45	35	207
2017	Internal audit	24	46	22	0	8	0	0	70	8	13
2017	Evaluation	21	14	22	14	29	0	0	35	43	35
2017	Data sciences	10	23	29	16	20	1	0	34	37	137
2017	Policy	20	26	19	14	18	0	3	47	33	395
2017	Project management	12	28	20	21	18	1	1	41	39	143
2017	Other services to the public	9	22	21	13	34	0	2	31	47	87
2017	None of the above	13	18	18	21	29	0	1	32	50	267

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	14	30	36	10	10	0	0	44	20	54
2020	Federal regulators	12	24	31	18	14	0	0	36	33	325
2020	Compliance, inspection and enforcement	20	32	25	13	11	0	0	51	24	227
2020	Communications or public affairs	13	22	29	23	13	0	0	35	36	95
2020	Security	28	23	28	15	7	0	0	50	22	28
2020	Science and technology	17	28	28	16	10	0	0	46	26	1327
2020	Administration and operations	23	28	27	14	8	0	0	51	22	456
2020	Human resources	15	27	25	26	8	0	0	42	34	214
2020	Financial management	17	29	22	19	12	0	0	46	31	139
2020	Procurement	18	21	21	19	21	0	0	39	40	28
2020	Real property	18	29	31	14	8	0	0	47	22	54
2020	Materiel management	44	35	17	3	0	0	0	79	3	21
2020	Information management	26	29	24	10	9	0	1	57	19	85
2020	Information technology	20	33	20	15	11	0	0	53	27	197
2020	Internal audit	13	19	41	19	9	0	0	31	28	15
2020	Evaluation	19	27	31	19	2	0	2	47	22	46
2020	Data sciences	22	23	32	17	6	0	0	45	23	139
2020	Policy	11	24	27	20	18	0	0	35	38	555
2020	Project management	9	26	25	23	17	0	0	35	40	207
2020	Other services to the public	19	23	31	17	10	0	0	42	27	76
2020	None of the above	13	27	22	25	10	0	1	41	36	216
2019	Client contact centre	26	28	30	7	9	0	0	53	16	61
2019	Federal regulators	15	28	29	17	11	0	1	42	28	365
2019	Compliance, inspection and enforcement	16	28	28	17	11	0	0	44	28	258
2019	Communications or public affairs	20	28	27	15	11	0	0	48	26	130
2019	Access to information and privacy	10	28	10	19	26	0	8	41	49	19
2019	Security	12	8	34	32	13	0	0	21	45	23
2019	Science and technology	16	30	29	16	9	0	0	46	25	1373
2019	Administration and operations	26	29	25	12	7	0	1	56	19	481
2019	Human resources	14	32	29	14	10	0	1	46	24	251
2019	Financial management	20	32	29	13	5	0	1	53	18	163
2019	Procurement	28	16	30	13	13	0	0	45	26	24
2019	Real property	6	34	43	6	7	0	3	42	13	34
2019	Materiel management	32	31	13	18	0	6	0	67	19	19
2019	Information management	23	33	17	19	8	0	0	56	28	102
2019	Information technology	23	31	27	11	7	0	1	55	18	238
2019	Internal audit	15	41	16	17	12	0	0	56	29	22
2019	Evaluation	16	33	19	25	4	0	2	50	31	41
2019	Data sciences	20	33	24	15	8	0	0	53	22	184
2019	Policy	16	34	25	16	8	0	0	50	24	565
2019	Project management	13	25	35	19	8	0	0	38	27	209
2019	Other services to the public	14	27	32	14	13	0	0	41	27	79
2019	None of the above	19	25	25	14	13	1	2	46	29	223
2018	Client contact centre	16	22	33	24	5	0	0	38	29	50
2018	Federal regulators	7	21	33	25	13	0	0	28	38	350
2018	Compliance, inspection and enforcement	9	29	23	24	14	0	0	39	38	208
2018	Communications or public affairs	15	24	27	16	17	1	0	40	33	127
2018	Access to information and privacy	10	13	34	16	27	0	0	24	43	18
2018	Security	4	34	37	6	19	0	0	38	25	16
2018	Science and technology	9	30	31	19	11	0	0	39	30	1388
2018	Library services	23	33	12	20	11	0	0	57	31	16
2018	Administration and operations	20	26	26	16	10	1	1	47	26	395
2018	Human resources	16	24	35	19	6	0	0	40	25	213
2018	Financial management	15	32	30	15	8	0	0	47	24	145
2018	Procurement	14	16	33	18	19	0	0	30	37	23
2018	Real property	9	51	12	16	12	0	0	60	27	31
2018	Materiel management	14	24	44	5	6	0	5	41	13	14
2018	Information management	21	30	29	12	8	0	1	51	20	90
2018	Information technology	18	26	29	22	5	0	0	44	27	174
2018	Internal audit	6	41	18	11	23	0	0	48	35	15
2018	Evaluation	13	41	25	19	3	0	0	54	22	37
2018	Data sciences	19	27	30	13	12	0	0	46	24	136
2018	Policy	11	23	33	20	13	0	1	34	33	477
2018	Project management	4	23	35	26	12	0	0	27	38	142
2018	Other services to the public	15	26	28	13	17	0	2	41	30	71
2018	None of the above	15	17	33	19	15	0	1	33	35	189
2017	Client contact centre	25	26	29	10	9	0	2	52	18	55
2017	Federal regulators	8	22	36	21	12	0	0	30	33	331
2017	Compliance, inspection and enforcement	15	28	29	15	13	0	1	43	28	226
2017	Communications or public affairs	17	22	25	15	21	0	0	39	36	103
2017	Access to information and privacy	0	6	50	28	16	0	0	6	44	18
2017	Security	22	16	33	10	20	0	0	37	30	19
2017	Science and technology	14	30	29	17	9	0	1	44	27	1580
2017	Library services	8	26	33	24	8	0	0	35	32	12
2017	Administration and operations	17	26	30	14	12	0	1	44	26	391
2017	Human resources	9	22	26	24	16	1	2	32	41	186
2017	Financial management	16	27	32	10	15	0	0	43	25	126
2017	Procurement	9	0	30	30	30	0	0	9	61	10
2017	Real property	18	30	24	21	7	0	0	49	27	41
2017	Materiel management	12	32	33	24	0	0	0	43	24	14
2017	Information management	22	25	24	14	12	1	1	48	27	97
2017	Information technology	17	31	27	17	7	0	1	48	24	206
2017	Internal audit	15	15	55	7	8	0	0	29	15	13
2017	Evaluation	10	36	22	26	6	0	0	46	32	34
2017	Data sciences	14	37	20	21	8	1	0	51	29	137
2017	Policy	13	25	30	17	14	0	1	39	31	397
2017	Project management	11	31	29	12	15	0	1	43	28	143
2017	Other services to the public	13	27	36	12	12	0	0	40	24	86
2017	None of the above	13	28	28	18	13	0	1	41	31	267

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	29	30	6	8	0	0	56	13	54
2020	Federal regulators	18	25	29	18	10	0	0	43	28	325
2020	Compliance, inspection and enforcement	32	33	19	10	6	0	0	66	16	228
2020	Communications or public affairs	14	20	34	21	11	0	1	34	32	96
2020	Security	30	27	18	10	11	0	3	59	22	28
2020	Science and technology	29	35	20	9	5	0	1	65	15	1325
2020	Administration and operations	29	29	22	13	7	0	1	58	20	457
2020	Human resources	23	33	24	15	5	0	0	56	20	213
2020	Financial management	16	33	24	18	9	0	0	49	26	139
2020	Procurement	18	25	25	19	14	0	0	42	33	28
2020	Real property	26	35	21	12	6	0	0	61	18	54
2020	Materiel management	59	21	20	0	0	0	0	80	0	21
2020	Information management	39	25	18	14	1	0	3	66	16	85
2020	Information technology	33	34	17	7	8	0	0	67	16	196
2020	Internal audit	6	60	28	6	0	0	0	66	6	15
2020	Evaluation	24	37	17	18	2	0	2	62	21	47
2020	Data sciences	33	36	19	6	4	0	3	70	10	139
2020	Policy	15	22	27	23	13	0	0	37	36	552
2020	Project management	16	32	24	18	10	0	1	48	28	208
2020	Other services to the public	35	33	20	11	2	0	0	68	12	76
2020	None of the above	20	31	22	18	7	0	2	52	25	216
2019	Client contact centre	32	31	21	3	8	1	4	66	11	61
2019	Federal regulators	19	28	28	17	8	0	1	47	25	364
2019	Compliance, inspection and enforcement	30	33	22	10	4	0	0	63	15	258
2019	Communications or public affairs	21	37	15	14	13	0	0	58	27	130
2019	Access to information and privacy	22	40	10	11	16	0	0	63	27	18
2019	Security	12	18	40	13	8	0	8	34	23	23
2019	Science and technology	30	35	20	10	4	0	1	65	14	1368
2019	Administration and operations	32	32	20	9	6	0	1	64	15	477
2019	Human resources	25	32	24	12	5	0	2	59	17	248
2019	Financial management	21	38	21	12	6	1	1	60	18	161
2019	Procurement	28	29	26	9	9	0	0	57	17	24
2019	Real property	22	35	26	11	3	0	3	59	14	34
2019	Materiel management	48	22	4	13	6	6	0	75	21	17
2019	Information management	33	32	14	12	7	0	1	66	20	101
2019	Information technology	35	33	15	11	3	0	2	69	15	237
2019	Internal audit	25	28	28	8	4	0	6	57	13	22
2019	Evaluation	29	23	26	9	8	2	2	55	18	41
2019	Data sciences	33	32	17	10	6	0	0	66	17	183
2019	Policy	20	29	25	15	10	0	0	50	25	566
2019	Project management	16	31	33	14	5	0	0	47	20	208
2019	Other services to the public	32	27	22	12	7	0	0	59	19	79
2019	None of the above	26	30	21	10	8	1	4	58	20	226
2018	Client contact centre	17	39	26	5	12	0	2	56	17	50
2018	Federal regulators	10	28	29	22	11	0	1	37	33	352
2018	Compliance, inspection and enforcement	20	34	26	13	6	0	1	55	19	207
2018	Communications or public affairs	11	30	24	14	19	2	1	41	34	126
2018	Access to information and privacy	25	16	32	5	22	0	0	41	27	18
2018	Security	11	38	14	12	19	0	6	52	33	16
2018	Science and technology	20	36	25	11	6	0	1	57	17	1378
2018	Library services	37	40	18	5	0	0	0	77	5	16
2018	Administration and operations	23	31	23	13	9	1	1	55	22	398
2018	Human resources	25	29	30	12	2	0	2	55	14	215
2018	Financial management	17	33	25	15	11	0	0	50	25	146
2018	Procurement	14	26	23	29	8	0	0	40	37	23
2018	Real property	16	45	13	12	14	0	0	61	26	31
2018	Materiel management	39	21	20	5	0	9	5	70	6	14
2018	Information management	23	35	26	12	4	0	1	58	16	90
2018	Information technology	25	33	21	12	7	0	2	59	19	172
2018	Internal audit	6	35	11	25	17	0	5	44	44	15
2018	Evaluation	21	38	22	14	5	0	0	59	19	37
2018	Data sciences	23	37	15	16	9	0	1	61	25	136
2018	Policy	12	22	33	20	13	0	0	34	33	477
2018	Project management	7	33	32	17	10	1	0	40	27	143
2018	Other services to the public	22	34	20	11	12	0	2	57	23	71
2018	None of the above	21	28	21	17	10	0	3	50	28	188
2017	Client contact centre	19	35	31	12	0	0	2	56	13	55
2017	Federal regulators	13	26	29	18	13	0	0	39	32	332
2017	Compliance, inspection and enforcement	26	35	18	10	8	1	3	63	19	226
2017	Communications or public affairs	14	29	15	18	24	0	0	43	42	102
2017	Access to information and privacy	0	28	43	5	23	0	0	28	29	18
2017	Security	33	27	21	0	20	0	0	59	20	19
2017	Science and technology	26	36	21	11	5	0	2	63	16	1578
2017	Library services	18	56	25	0	0	0	0	75	0	12
2017	Administration and operations	20	34	21	11	12	0	2	55	23	390
2017	Human resources	17	29	22	21	8	2	2	48	30	188
2017	Financial management	19	34	23	11	13	0	0	53	24	125
2017	Procurement	0	29	20	20	30	0	0	29	51	10
2017	Real property	21	23	34	11	4	2	5	48	16	41
2017	Materiel management	5	51	17	11	5	0	11	63	18	14
2017	Information management	27	34	20	12	6	0	1	62	18	97
2017	Information technology	30	30	21	11	7	0	1	61	18	207
2017	Internal audit	30	24	23	15	8	0	0	54	23	13
2017	Evaluation	19	31	27	17	5	0	0	50	23	35
2017	Data sciences	28	35	20	11	4	1	1	64	16	137
2017	Policy	14	25	30	18	12	0	1	40	30	396
2017	Project management	18	34	23	14	10	0	1	52	25	143
2017	Other services to the public	20	46	16	11	6	0	0	67	17	86
2017	None of the above	20	26	25	14	12	1	3	47	27	268

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	21	19	21	24	11	0	4	42	36	54
2020	Federal regulators	20	26	27	15	12	0	1	46	27	322
2020	Compliance, inspection and enforcement	22	25	21	14	18	1	0	47	32	228
2020	Communications or public affairs	12	19	29	30	8	1	0	32	39	96
2020	Security	20	15	25	20	11	6	3	38	35	28
2020	Science and technology	19	28	23	16	12	1	1	49	28	1322
2020	Administration and operations	28	29	18	15	9	0	0	58	24	454
2020	Human resources	19	24	25	20	10	1	1	44	31	215
2020	Financial management	19	26	26	16	13	0	0	46	29	138
2020	Procurement	18	17	21	22	18	0	4	36	41	28
2020	Real property	24	30	14	20	7	0	4	57	28	53
2020	Materiel management	49	20	25	6	0	0	0	69	6	21
2020	Information management	27	19	28	14	8	3	2	48	23	84
2020	Information technology	21	25	18	22	13	0	0	47	35	196
2020	Internal audit	9	31	32	19	9	0	0	41	28	15
2020	Evaluation	28	25	21	17	6	0	2	54	24	45
2020	Data sciences	27	21	23	15	13	0	2	49	28	138
2020	Policy	20	27	21	17	15	1	0	47	32	553
2020	Project management	15	24	27	15	18	0	0	40	33	208
2020	Other services to the public	25	28	21	12	14	0	0	53	26	76
2020	None of the above	19	25	23	15	15	0	2	45	31	217
2019	Client contact centre	24	33	24	12	4	0	2	58	17	60
2019	Federal regulators	21	25	25	18	11	1	1	47	28	363
2019	Compliance, inspection and enforcement	16	22	26	17	18	1	0	38	36	257
2019	Communications or public affairs	24	35	16	16	9	0	0	59	25	127
2019	Access to information and privacy	11	25	15	21	28	0	0	35	49	18
2019	Security	17	10	20	25	25	0	4	28	52	23
2019	Science and technology	19	23	25	17	16	0	1	42	33	1368
2019	Administration and operations	31	27	19	11	11	0	1	58	23	476
2019	Human resources	25	28	22	14	10	1	1	54	24	250
2019	Financial management	30	29	21	10	9	1	1	60	19	164
2019	Procurement	10	17	35	16	17	0	5	28	35	24
2019	Real property	14	26	29	15	14	0	3	41	29	34
2019	Materiel management	24	42	17	6	12	0	0	66	18	19
2019	Information management	25	23	24	13	15	0	1	48	28	101
2019	Information technology	29	25	24	13	7	0	1	55	21	236
2019	Internal audit	19	23	19	13	16	4	6	47	32	22
2019	Evaluation	18	24	25	21	9	0	3	44	31	39
2019	Data sciences	24	20	25	19	12	0	0	44	31	185
2019	Policy	26	27	22	14	9	1	1	54	24	565
2019	Project management	16	23	33	15	12	1	0	40	27	207
2019	Other services to the public	14	25	25	17	19	0	0	39	36	78
2019	None of the above	23	20	17	19	16	2	3	45	37	223
2018	Client contact centre	15	20	25	19	20	0	2	36	39	50
2018	Federal regulators	11	24	27	22	16	0	1	35	38	352
2018	Compliance, inspection and enforcement	13	16	28	20	22	1	0	29	43	207
2018	Communications or public affairs	17	28	20	18	16	1	0	46	34	126
2018	Access to information and privacy	17	17	17	17	33	0	0	34	49	18
2018	Security	0	14	23	23	40	0	0	14	63	15
2018	Science and technology	14	23	26	21	15	0	1	37	37	1386
2018	Library services	31	26	25	18	0	0	0	57	18	16
2018	Administration and operations	20	28	23	14	13	1	2	49	28	398
2018	Human resources	20	29	28	15	6	0	1	50	21	214
2018	Financial management	18	26	30	13	11	0	1	44	25	144
2018	Procurement	10	21	32	28	9	0	0	31	37	23
2018	Real property	16	28	21	14	21	0	0	44	35	32
2018	Materiel management	9	5	29	27	19	0	11	16	51	14
2018	Information management	22	31	20	16	12	0	1	53	28	90
2018	Information technology	22	24	25	19	9	1	1	46	29	173
2018	Internal audit	6	12	21	32	23	0	5	19	59	15
2018	Evaluation	16	42	25	11	5	0	0	58	17	36
2018	Data sciences	14	22	26	23	15	0	0	36	38	134
2018	Policy	14	24	31	17	12	1	1	39	30	471
2018	Project management	5	27	25	21	21	1	1	32	43	143
2018	Other services to the public	17	13	31	9	26	0	3	31	37	69
2018	None of the above	14	17	23	25	20	0	2	31	45	188
2017	Client contact centre	25	35	15	13	8	2	2	62	22	55
2017	Federal regulators	15	26	26	20	12	0	1	41	32	331
2017	Compliance, inspection and enforcement	14	20	26	19	20	1	0	34	39	226
2017	Communications or public affairs	10	27	15	22	24	0	2	38	47	103
2017	Access to information and privacy	0	17	22	22	33	0	6	18	59	18
2017	Security	6	17	23	11	45	0	0	22	55	18
2017	Science and technology	15	24	24	18	15	1	2	40	35	1582
2017	Library services	10	25	24	16	24	0	0	36	40	12
2017	Administration and operations	23	22	22	15	13	1	4	47	30	391
2017	Human resources	13	23	24	23	14	1	3	36	38	189
2017	Financial management	14	30	24	14	16	0	2	45	30	126
2017	Procurement	0	39	0	10	51	0	0	39	61	10
2017	Real property	17	16	24	27	9	5	2	35	39	40
2017	Materiel management	0	43	18	12	28	0	0	43	40	14
2017	Information management	24	18	23	15	18	0	2	43	33	97
2017	Information technology	18	25	26	17	12	0	1	44	30	207
2017	Internal audit	7	7	44	20	15	7	0	15	38	14
2017	Evaluation	15	23	34	17	8	0	3	39	26	35
2017	Data sciences	17	31	19	20	12	1	0	49	32	137
2017	Policy	16	22	28	16	15	1	2	39	32	397
2017	Project management	12	22	30	19	16	0	1	35	35	143
2017	Other services to the public	15	22	25	20	18	0	0	37	38	86
2017	None of the above	18	18	20	23	19	0	2	37	42	268

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	30	22	6	2	0	9	66	9	53
2020	Federal regulators	34	30	18	9	7	1	1	65	16	322
2020	Compliance, inspection and enforcement	53	26	10	6	2	0	3	81	8	228
2020	Communications or public affairs	33	25	20	20	2	0	0	58	22	95
2020	Security	35	27	15	11	3	0	9	68	16	28
2020	Science and technology	38	32	15	8	4	0	3	72	12	1326
2020	Administration and operations	49	22	14	7	5	0	2	73	12	453
2020	Human resources	43	26	14	10	3	0	3	71	14	214
2020	Financial management	33	32	17	10	6	0	3	66	16	138
2020	Procurement	39	32	18	7	4	0	0	71	11	28
2020	Real property	42	34	13	9	0	0	2	78	9	54
2020	Materiel management	76	11	3	0	0	3	6	96	0	20
2020	Information management	53	22	9	10	2	0	5	78	12	85
2020	Information technology	53	24	9	5	4	0	4	81	9	196
2020	Internal audit	35	25	34	6	0	0	0	60	6	15
2020	Evaluation	49	21	19	7	0	0	4	73	7	46
2020	Data sciences	41	27	15	10	5	0	2	70	15	138
2020	Policy	26	27	21	14	11	0	1	54	25	552
2020	Project management	32	28	15	14	7	0	3	63	22	207
2020	Other services to the public	47	24	16	9	4	0	0	71	13	76
2020	None of the above	39	24	17	9	6	0	5	67	16	216
2019	Client contact centre	56	24	3	5	4	0	8	87	9	61
2019	Federal regulators	41	30	13	8	4	0	3	74	13	361
2019	Compliance, inspection and enforcement	45	31	13	4	4	1	3	78	8	258
2019	Communications or public affairs	35	34	14	9	6	0	1	71	16	130
2019	Access to information and privacy	32	15	30	0	11	0	13	53	12	19
2019	Security	33	27	17	9	0	0	15	70	10	23
2019	Science and technology	38	32	15	7	4	0	4	74	11	1372
2019	Administration and operations	56	19	10	5	4	0	6	80	9	476
2019	Human resources	54	22	9	5	2	1	7	83	8	251
2019	Financial management	47	27	13	3	6	0	3	76	10	162
2019	Procurement	61	9	9	9	0	4	9	80	10	24
2019	Real property	45	36	12	0	0	0	7	87	0	34
2019	Materiel management	75	4	10	0	0	0	12	89	0	18
2019	Information management	52	19	12	4	5	1	6	77	10	102
2019	Information technology	62	18	10	3	1	0	5	85	4	237
2019	Internal audit	33	39	16	4	8	0	0	72	12	22
2019	Evaluation	39	41	2	6	2	2	7	89	9	41
2019	Data sciences	47	25	14	8	4	0	1	73	12	183
2019	Policy	41	30	13	8	6	0	2	73	14	563
2019	Project management	35	37	17	6	3	1	2	73	9	208
2019	Other services to the public	34	40	13	6	4	0	2	77	10	79
2019	None of the above	40	25	14	5	8	1	7	70	14	225
2018	Client contact centre	41	24	22	4	0	0	8	71	5	50
2018	Federal regulators	30	33	19	8	5	0	5	66	14	352
2018	Compliance, inspection and enforcement	41	30	18	6	3	0	2	72	10	207
2018	Communications or public affairs	31	21	14	15	15	1	3	54	31	127
2018	Access to information and privacy	55	17	17	6	5	0	0	72	11	18
2018	Security	29	32	14	0	14	0	12	69	15	16
2018	Science and technology	33	31	18	9	4	1	4	67	14	1385
2018	Library services	75	25	0	0	0	0	0	100	0	16
2018	Administration and operations	47	24	12	6	5	0	6	76	11	397
2018	Human resources	52	26	8	4	2	0	7	84	7	215
2018	Financial management	44	27	13	8	5	1	4	74	13	146
2018	Procurement	52	8	18	4	3	0	15	71	8	23
2018	Real property	52	28	9	3	4	4	0	83	7	31
2018	Materiel management	36	35	5	0	9	0	15	83	11	14
2018	Information management	53	23	10	4	3	0	7	82	8	90
2018	Information technology	58	17	12	4	2	1	7	81	6	173
2018	Internal audit	28	31	11	12	6	0	11	66	21	15
2018	Evaluation	57	27	5	5	3	0	3	86	8	37
2018	Data sciences	43	28	13	5	7	0	4	75	12	134
2018	Policy	30	27	17	14	8	1	2	59	23	477
2018	Project management	31	33	19	11	4	0	2	65	15	143
2018	Other services to the public	31	28	15	14	7	1	4	62	21	71
2018	None of the above	40	26	18	8	5	0	4	68	13	186
2017	Client contact centre	48	19	10	5	2	0	16	80	8	55
2017	Federal regulators	32	33	17	8	3	1	5	70	13	332
2017	Compliance, inspection and enforcement	38	39	11	4	2	0	5	82	6	226
2017	Communications or public affairs	30	22	12	10	20	0	5	55	32	103
2017	Access to information and privacy	32	29	11	5	5	0	17	74	13	18
2017	Security	59	6	16	5	9	0	5	68	15	19
2017	Science and technology	36	32	15	7	3	0	7	73	10	1580
2017	Library services	26	49	8	0	0	0	16	90	0	12
2017	Administration and operations	43	23	13	7	3	0	11	74	11	389
2017	Human resources	37	31	17	4	3	2	7	74	7	188
2017	Financial management	39	29	15	3	6	2	7	74	10	126
2017	Procurement	30	20	20	20	0	0	9	56	22	10
2017	Real property	54	20	6	0	5	0	16	88	5	41
2017	Materiel management	31	19	12	0	0	0	39	81	0	14
2017	Information management	45	18	12	7	2	1	15	75	11	97
2017	Information technology	54	22	6	4	1	0	12	87	6	207
2017	Internal audit	23	23	25	30	0	0	0	46	30	13
2017	Evaluation	44	22	23	3	3	0	5	70	6	35
2017	Data sciences	35	36	14	7	1	1	6	76	9	137
2017	Policy	28	31	19	10	8	1	3	61	19	396
2017	Project management	33	34	19	7	3	0	4	70	10	143
2017	Other services to the public	27	41	12	5	8	0	7	73	14	85
2017	None of the above	29	31	17	9	9	0	5	63	19	268

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	26	33	9	5	0	0	53	14	54
2020	Federal regulators	18	31	25	17	8	0	0	50	26	326
2020	Compliance, inspection and enforcement	29	31	24	12	5	0	0	60	17	227
2020	Communications or public affairs	22	23	34	13	8	0	0	45	21	96
2020	Security	15	17	40	15	12	2	0	32	27	28
2020	Science and technology	21	31	25	14	9	0	0	52	23	1328
2020	Administration and operations	31	31	18	12	8	0	0	62	20	457
2020	Human resources	33	24	26	12	5	0	0	57	17	214
2020	Financial management	28	27	25	14	6	0	1	55	20	139
2020	Procurement	36	17	21	22	4	0	0	53	26	28
2020	Real property	33	33	17	11	4	0	2	67	15	54
2020	Materiel management	48	28	6	15	0	3	0	79	16	21
2020	Information management	32	25	24	12	8	0	0	57	20	85
2020	Information technology	34	31	20	7	8	0	0	65	15	195
2020	Internal audit	19	25	35	21	0	0	0	44	21	15
2020	Evaluation	24	26	23	15	12	0	0	50	27	47
2020	Data sciences	23	26	25	14	11	0	0	49	25	139
2020	Policy	15	29	22	20	14	0	0	44	34	555
2020	Project management	22	30	19	19	10	0	0	52	29	207
2020	Other services to the public	26	25	30	13	6	0	0	51	19	76
2020	None of the above	26	25	22	16	10	0	1	52	26	216
2019	Client contact centre	47	15	26	6	6	0	0	62	12	61
2019	Federal regulators	23	32	23	14	7	0	1	56	21	365
2019	Compliance, inspection and enforcement	30	31	22	9	8	1	0	62	16	258
2019	Communications or public affairs	24	34	27	9	5	0	1	58	15	130
2019	Access to information and privacy	32	25	10	20	6	0	8	62	28	19
2019	Security	33	23	27	12	5	0	0	56	17	23
2019	Science and technology	26	32	23	12	6	0	0	58	19	1372
2019	Administration and operations	40	29	17	8	7	0	1	69	14	478
2019	Human resources	45	23	16	9	4	1	3	71	13	248
2019	Financial management	34	29	19	8	9	0	0	64	17	164
2019	Procurement	29	28	21	9	9	0	5	60	18	24
2019	Real property	43	42	4	8	3	0	0	85	11	34
2019	Materiel management	48	12	13	16	6	0	6	64	23	19
2019	Information management	39	25	18	10	8	0	0	64	18	102
2019	Information technology	40	34	18	4	3	0	1	75	7	237
2019	Internal audit	19	37	33	4	8	0	0	56	11	22
2019	Evaluation	38	38	7	12	5	0	0	76	17	41
2019	Data sciences	29	30	23	10	8	0	0	59	18	182
2019	Policy	27	33	23	10	7	0	0	60	17	562
2019	Project management	24	29	24	14	9	0	1	53	23	209
2019	Other services to the public	15	33	31	11	10	0	0	48	21	79
2019	None of the above	27	29	18	11	12	1	3	58	23	226
2018	Client contact centre	32	36	19	7	4	0	2	69	11	50
2018	Federal regulators	21	28	26	16	9	0	0	49	25	353
2018	Compliance, inspection and enforcement	23	33	22	17	6	0	0	55	23	208
2018	Communications or public affairs	22	23	24	12	17	2	1	46	30	127
2018	Access to information and privacy	16	27	35	0	22	0	0	43	22	18
2018	Security	26	23	25	12	14	0	0	49	25	16
2018	Science and technology	20	32	26	13	9	0	1	52	22	1388
2018	Library services	12	64	10	7	7	0	0	77	13	16
2018	Administration and operations	32	29	17	12	9	0	0	61	21	398
2018	Human resources	41	28	21	6	3	0	0	70	9	215
2018	Financial management	36	32	18	7	6	1	1	68	13	146
2018	Procurement	24	31	31	4	10	0	0	55	14	23
2018	Real property	30	27	27	6	10	0	0	57	16	32
2018	Materiel management	45	20	11	0	19	0	5	69	20	14
2018	Information management	33	30	26	6	4	0	1	64	10	90
2018	Information technology	36	33	21	5	4	0	1	70	10	174
2018	Internal audit	14	24	20	12	30	0	0	38	42	15
2018	Evaluation	43	25	22	3	5	2	0	69	8	37
2018	Data sciences	25	32	17	11	15	0	1	57	25	136
2018	Policy	22	24	28	14	11	0	0	47	25	479
2018	Project management	21	30	24	17	7	0	0	51	24	143
2018	Other services to the public	21	28	21	13	17	0	0	49	30	70
2018	None of the above	16	35	25	12	12	0	1	51	24	189
2017	Client contact centre	40	34	19	3	2	0	2	75	5	55
2017	Federal regulators	23	31	23	15	8	0	1	54	23	330
2017	Compliance, inspection and enforcement	27	33	24	8	6	0	1	60	15	224
2017	Communications or public affairs	21	24	22	16	18	0	0	45	33	103
2017	Access to information and privacy	22	34	23	16	5	0	0	56	21	18
2017	Security	32	26	32	5	4	0	0	58	9	19
2017	Science and technology	22	35	25	11	6	0	0	57	17	1579
2017	Library services	16	60	8	8	8	0	0	76	16	12
2017	Administration and operations	27	34	21	9	8	0	1	62	17	389
2017	Human resources	34	29	18	9	9	0	1	64	18	188
2017	Financial management	27	39	15	11	7	0	0	66	18	126
2017	Procurement	19	20	20	30	10	0	0	39	41	10
2017	Real property	35	43	16	5	2	0	0	77	7	41
2017	Materiel management	40	36	6	6	11	0	0	76	17	14
2017	Information management	36	33	19	8	4	0	0	69	12	96
2017	Information technology	37	33	20	7	2	0	1	71	9	207
2017	Internal audit	7	55	16	7	15	0	0	62	22	13
2017	Evaluation	29	11	37	17	5	0	0	40	23	35
2017	Data sciences	26	31	21	13	8	0	1	57	22	137
2017	Policy	20	30	24	17	9	0	0	50	26	393
2017	Project management	25	29	24	14	7	0	0	54	21	141
2017	Other services to the public	22	32	23	9	14	0	0	54	23	87
2017	None of the above	23	32	25	11	9	0	1	55	20	267

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	27	23	6	8	0	4	61	14	54
2020	Federal regulators	24	25	22	13	11	0	5	52	25	324
2020	Compliance, inspection and enforcement	30	27	18	10	8	0	7	61	19	228
2020	Communications or public affairs	35	23	17	10	7	0	9	64	18	96
2020	Access to information and privacy	43	14	14	14	7	0	7	62	23	14
2020	Security	30	10	43	3	10	0	3	41	14	28
2020	Science and technology	28	26	18	11	9	0	8	58	22	1325
2020	Library services	49	8	15	0	8	8	13	71	10	14
2020	Administration and operations	31	23	22	10	7	0	7	58	19	458
2020	Human resources	30	29	17	11	8	0	4	62	21	215
2020	Financial management	31	25	20	12	5	0	7	60	18	137
2020	Procurement	40	21	7	11	4	0	17	73	18	28
2020	Real property	36	19	13	20	4	0	8	60	26	54
2020	Materiel management	50	18	6	14	8	0	5	71	23	22
2020	Information management	33	19	21	6	14	0	8	56	22	84
2020	Information technology	32	26	19	10	5	0	9	63	16	195
2020	Internal audit	43	6	25	13	0	0	13	57	14	15
2020	Evaluation	38	19	20	13	4	0	6	60	18	47
2020	Data sciences	32	21	17	8	12	0	9	59	22	138
2020	Policy	32	17	16	12	12	0	11	55	27	555
2020	Project management	28	21	19	10	11	0	11	55	23	207
2020	Other services to the public	41	20	19	8	1	0	12	68	11	76
2020	None of the above	34	22	15	10	10	0	8	62	22	217

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	34	22	10	4	0	2	64	14	54
2020	Federal regulators	23	44	20	9	4	0	0	67	13	325
2020	Compliance, inspection and enforcement	30	29	24	10	6	0	0	59	17	227
2020	Communications or public affairs	24	37	29	8	2	0	0	61	9	96
2020	Security	19	13	29	22	8	7	2	35	32	28
2020	Science and technology	27	36	24	8	4	1	1	64	12	1328
2020	Administration and operations	43	34	11	7	2	1	2	80	9	458
2020	Human resources	39	35	18	6	1	0	1	75	7	214
2020	Financial management	33	39	17	6	1	2	0	74	8	138
2020	Procurement	38	39	11	7	0	0	4	81	7	28
2020	Real property	24	39	18	11	8	0	0	63	18	54
2020	Materiel management	51	25	17	0	0	3	5	82	0	22
2020	Information management	39	33	23	3	1	0	1	73	4	84
2020	Information technology	39	34	14	8	2	1	1	75	10	195
2020	Evaluation	37	40	13	2	4	0	4	80	6	47
2020	Data sciences	33	34	21	5	5	0	2	69	10	139
2020	Policy	31	35	23	7	3	0	0	67	10	553
2020	Project management	27	38	25	6	2	1	1	66	8	207
2020	Other services to the public	33	40	14	5	5	2	0	75	11	76
2020	None of the above	30	33	20	8	6	1	2	65	14	216
2019	Client contact centre	29	32	27	4	1	2	6	65	6	60
2019	Federal regulators	20	41	21	9	7	0	1	62	17	363
2019	Compliance, inspection and enforcement	25	35	23	11	6	0	0	60	17	258
2019	Communications or public affairs	26	37	20	12	4	1	0	63	17	129
2019	Access to information and privacy	40	13	27	5	15	0	0	53	20	19
2019	Security	17	35	27	14	8	0	0	51	22	23
2019	Science and technology	23	39	21	10	6	1	0	63	16	1375
2019	Administration and operations	41	31	16	7	3	1	1	74	9	477
2019	Human resources	43	33	12	4	5	2	1	79	9	250
2019	Financial management	30	41	16	9	2	0	3	73	11	164
2019	Procurement	31	35	22	5	9	0	0	65	13	24
2019	Real property	24	39	21	8	9	0	0	62	17	34
2019	Materiel management	66	22	13	0	0	0	0	87	0	19
2019	Information management	23	48	22	4	4	0	0	71	7	102
2019	Information technology	33	41	16	6	3	0	1	75	9	237
2019	Internal audit	39	45	13	4	0	0	0	83	4	22
2019	Evaluation	37	34	20	6	0	0	2	73	6	41
2019	Data sciences	30	32	22	9	6	1	0	63	16	184
2019	Policy	26	37	23	9	5	0	1	64	13	565
2019	Project management	22	36	30	10	2	1	0	58	12	208
2019	Other services to the public	27	36	21	7	8	0	0	63	15	79
2019	None of the above	27	32	25	7	4	2	2	62	12	225
2018	Client contact centre	21	30	37	7	4	0	0	51	12	49
2018	Federal regulators	18	38	26	10	8	0	0	56	18	350
2018	Compliance, inspection and enforcement	16	40	24	10	9	0	0	56	20	208
2018	Communications or public affairs	24	32	21	15	7	1	0	57	22	125
2018	Access to information and privacy	38	38	19	0	5	0	0	75	5	18
2018	Security	6	44	19	31	0	0	0	50	31	16
2018	Science and technology	18	37	27	11	6	1	0	56	16	1386
2018	Library services	19	49	32	0	0	0	0	68	0	16
2018	Administration and operations	32	31	23	7	3	1	2	65	11	394
2018	Human resources	37	29	22	8	1	0	2	68	10	214
2018	Financial management	29	35	23	5	5	1	1	66	10	143
2018	Procurement	34	22	27	9	8	0	0	56	17	22
2018	Real property	23	35	19	15	7	0	0	58	23	31
2018	Materiel management	10	54	11	10	15	0	0	63	25	13
2018	Information management	33	31	21	12	2	0	0	65	14	91
2018	Information technology	25	38	22	9	5	0	2	64	14	171
2018	Internal audit	16	34	39	6	6	0	0	50	11	16
2018	Evaluation	23	37	32	6	3	0	0	59	9	35
2018	Data sciences	22	35	32	6	3	0	1	58	10	135
2018	Policy	22	35	25	11	6	0	0	58	17	479
2018	Project management	13	37	34	10	5	0	0	51	15	141
2018	Other services to the public	15	30	35	14	4	0	2	46	19	71
2018	None of the above	18	31	28	14	6	1	2	50	21	190
2017	Client contact centre	47	28	12	5	1	1	5	80	7	55
2017	Federal regulators	19	36	30	12	4	0	0	55	16	330
2017	Compliance, inspection and enforcement	23	32	27	12	6	1	0	55	18	223
2017	Communications or public affairs	21	29	24	21	3	1	1	51	24	102
2017	Access to information and privacy	17	50	16	11	0	0	6	71	12	18
2017	Security	22	26	21	31	0	0	0	49	31	19
2017	Science and technology	24	33	26	11	5	1	1	57	16	1576
2017	Library services	18	50	16	16	0	0	0	68	16	12
2017	Administration and operations	29	34	19	9	5	1	3	66	14	389
2017	Human resources	28	32	23	7	4	1	3	63	12	188
2017	Financial management	23	39	17	10	7	1	2	64	18	124
2017	Procurement	10	30	41	0	10	0	9	44	11	10
2017	Real property	31	18	36	16	0	0	0	48	16	41
2017	Materiel management	29	19	19	12	11	0	11	54	25	14
2017	Information management	30	32	20	10	7	0	1	62	18	95
2017	Information technology	34	30	21	8	3	0	3	66	12	207
2017	Internal audit	20	23	43	0	7	7	0	46	8	14
2017	Evaluation	19	47	21	10	3	0	0	66	13	35
2017	Data sciences	23	38	20	11	7	0	1	62	17	137
2017	Policy	24	31	25	10	8	0	1	56	18	394
2017	Project management	22	30	31	8	7	0	2	53	15	141
2017	Other services to the public	18	41	15	17	9	0	0	59	26	86
2017	None of the above	20	34	24	15	6	0	2	55	20	268

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	28	43	17	3	6	0	2	73	9	54
2020	Federal regulators	21	43	20	11	5	0	0	64	16	323
2020	Compliance, inspection and enforcement	24	30	26	11	9	0	0	54	20	227
2020	Communications or public affairs	17	32	36	15	1	0	0	49	16	95
2020	Security	12	13	36	22	8	6	3	28	32	28
2020	Science and technology	24	38	23	9	5	0	1	63	14	1317
2020	Administration and operations	32	32	23	5	5	1	1	65	11	457
2020	Human resources	25	35	31	7	3	0	0	60	9	214
2020	Financial management	25	34	23	11	5	1	1	60	17	139
2020	Procurement	31	29	25	7	4	0	4	62	12	28
2020	Real property	23	32	26	14	4	0	2	56	18	54
2020	Materiel management	59	18	11	5	0	3	5	83	5	22
2020	Information management	29	39	17	10	3	1	0	69	13	84
2020	Information technology	30	32	21	10	7	0	1	63	17	196
2020	Internal audit	47	32	13	9	0	0	0	79	9	15
2020	Evaluation	36	31	22	9	2	0	0	67	11	46
2020	Data sciences	31	35	18	9	5	1	1	67	14	139
2020	Policy	23	38	23	12	4	0	0	61	16	554
2020	Project management	19	38	24	11	6	1	1	58	18	205
2020	Other services to the public	31	35	23	4	7	0	0	66	11	76
2020	None of the above	21	36	23	10	6	1	2	59	17	216
2019	Client contact centre	31	25	22	12	2	3	6	61	15	61
2019	Federal regulators	16	40	27	10	5	0	1	57	16	363
2019	Compliance, inspection and enforcement	24	29	24	13	10	0	0	53	23	258
2019	Communications or public affairs	20	36	16	20	8	1	0	56	28	129
2019	Access to information and privacy	26	38	20	11	5	0	0	64	16	19
2019	Security	12	26	32	26	4	0	0	38	30	23
2019	Science and technology	25	35	23	10	5	1	0	61	15	1374
2019	Administration and operations	33	34	18	9	4	0	1	68	13	478
2019	Human resources	26	41	19	8	4	1	1	68	12	249
2019	Financial management	30	35	18	9	5	1	2	67	14	163
2019	Procurement	26	36	30	8	0	0	0	62	8	24
2019	Real property	21	30	21	15	9	0	4	53	25	33
2019	Materiel management	40	27	10	12	6	6	0	71	19	19
2019	Information management	19	37	28	11	5	1	0	57	15	102
2019	Information technology	29	35	23	8	4	0	1	65	12	237
2019	Internal audit	38	35	8	19	0	0	0	73	19	22
2019	Evaluation	31	41	14	12	2	0	0	72	14	41
2019	Data sciences	34	29	18	11	6	0	2	64	17	183
2019	Policy	21	38	26	8	6	0	0	59	15	563
2019	Project management	15	34	29	13	8	0	0	50	22	208
2019	Other services to the public	18	41	21	15	5	0	0	59	20	79
2019	None of the above	27	30	23	10	7	1	2	59	18	225
2018	Client contact centre	22	29	19	22	4	3	2	53	27	48
2018	Federal regulators	13	41	24	14	7	0	1	55	21	351
2018	Compliance, inspection and enforcement	17	34	29	10	10	0	0	52	20	208
2018	Communications or public affairs	13	30	20	23	14	1	0	43	37	127
2018	Access to information and privacy	40	37	17	6	0	0	0	78	6	18
2018	Security	10	32	21	29	8	0	0	42	37	16
2018	Science and technology	17	37	26	13	6	1	1	55	19	1387
2018	Library services	14	73	7	0	6	0	0	87	6	15
2018	Legal services	10	44	29	0	8	10	0	59	9	10
2018	Administration and operations	23	35	24	11	5	1	1	59	17	394
2018	Human resources	27	34	24	10	3	0	2	62	13	215
2018	Financial management	25	36	21	9	9	1	0	61	18	145
2018	Procurement	34	8	25	21	12	0	0	42	33	22
2018	Real property	13	30	21	18	18	0	0	42	36	31
2018	Materiel management	16	32	37	6	10	0	0	48	16	13
2018	Information management	20	30	31	15	5	0	0	49	19	90
2018	Information technology	20	26	29	16	7	1	1	47	23	171
2018	Internal audit	17	25	35	23	0	0	0	42	23	16
2018	Evaluation	28	42	14	14	3	0	0	69	17	36
2018	Data sciences	17	31	30	14	6	0	1	49	21	135
2018	Policy	16	36	27	13	7	1	1	52	20	477
2018	Project management	10	33	26	21	10	0	0	43	31	140
2018	Other services to the public	16	25	32	19	8	0	0	41	27	71
2018	None of the above	19	32	24	14	11	0	0	51	25	188
2017	Client contact centre	43	25	19	7	2	0	4	71	9	53
2017	Federal regulators	15	41	24	15	5	0	0	56	20	329
2017	Compliance, inspection and enforcement	17	34	24	13	9	1	1	52	23	225
2017	Communications or public affairs	13	31	17	23	15	0	1	44	38	103
2017	Access to information and privacy	11	40	38	5	0	0	6	54	6	18
2017	Security	11	21	31	25	6	0	5	34	33	19
2017	Science and technology	22	35	24	11	6	1	1	59	17	1578
2017	Library services	8	51	33	8	0	0	0	59	8	12
2017	Administration and operations	22	35	22	13	6	0	3	58	19	388
2017	Human resources	20	29	27	11	10	1	3	51	21	188
2017	Financial management	20	35	22	15	5	1	2	57	21	126
2017	Procurement	29	10	20	41	0	0	0	39	41	10
2017	Real property	24	24	33	4	10	0	5	50	15	41
2017	Materiel management	12	30	25	6	16	0	11	46	25	14
2017	Information management	18	35	25	14	7	0	1	54	21	96
2017	Information technology	24	33	21	15	5	0	1	58	20	206
2017	Internal audit	22	23	25	23	8	0	0	45	31	13
2017	Evaluation	18	43	26	14	0	0	0	61	14	35
2017	Data sciences	18	36	27	14	4	1	1	55	18	136
2017	Policy	18	35	25	16	5	1	1	54	21	395
2017	Project management	18	31	28	12	10	1	0	49	22	141
2017	Other services to the public	25	28	20	15	9	0	2	54	25	87
2017	None of the above	19	30	25	14	9	1	2	50	24	268

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	36	19	5	8	0	2	68	13	54
2020	Federal regulators	33	34	19	9	5	0	0	67	14	323
2020	Compliance, inspection and enforcement	26	31	21	11	9	0	0	58	21	228
2020	Communications or public affairs	29	37	19	10	4	0	1	67	14	95
2020	Security	19	23	29	28	0	0	0	42	28	27
2020	Science and technology	29	38	19	9	5	0	1	68	14	1328
2020	Administration and operations	41	33	14	7	3	1	0	76	10	454
2020	Human resources	40	34	17	6	3	0	0	74	9	215
2020	Financial management	31	40	18	8	2	0	1	72	10	139
2020	Procurement	38	29	18	7	4	4	0	70	11	28
2020	Real property	30	36	20	11	2	0	2	66	13	54
2020	Materiel management	60	26	5	5	0	3	0	90	5	21
2020	Information management	32	33	21	9	4	1	0	66	13	84
2020	Information technology	36	31	20	7	5	0	1	68	12	194
2020	Internal audit	38	28	28	6	0	0	0	66	6	15
2020	Evaluation	42	33	10	7	4	0	4	78	12	47
2020	Data sciences	38	24	19	11	7	0	1	62	19	139
2020	Policy	30	37	18	10	5	0	0	67	15	552
2020	Project management	24	36	19	14	5	0	1	61	20	208
2020	Other services to the public	40	34	18	7	3	0	0	73	9	76
2020	None of the above	30	35	18	11	5	0	2	66	16	216
2019	Client contact centre	34	23	30	11	1	0	1	58	12	61
2019	Federal regulators	26	33	24	11	5	0	1	59	16	362
2019	Compliance, inspection and enforcement	27	31	24	11	7	0	0	58	18	256
2019	Communications or public affairs	27	30	20	15	7	1	0	58	22	128
2019	Access to information and privacy	29	41	15	15	0	0	0	70	15	19
2019	Security	17	18	26	31	8	0	0	35	39	23
2019	Science and technology	29	36	21	8	5	0	0	65	14	1370
2019	Administration and operations	35	34	16	9	5	0	1	70	14	477
2019	Human resources	41	31	17	8	3	0	0	73	11	248
2019	Financial management	31	38	19	9	2	0	1	70	11	163
2019	Procurement	24	24	31	13	4	0	5	50	18	24
2019	Real property	24	23	22	16	16	0	0	47	32	34
2019	Materiel management	32	47	3	12	6	0	0	79	18	19
2019	Information management	27	33	24	11	5	0	0	60	15	102
2019	Information technology	36	33	21	6	3	0	1	70	9	237
2019	Internal audit	38	39	15	0	8	0	0	77	8	22
2019	Evaluation	32	34	17	14	0	2	0	68	15	41
2019	Data sciences	32	26	20	13	9	0	0	58	22	183
2019	Policy	24	33	26	10	7	0	0	57	17	564
2019	Project management	18	32	25	15	9	0	0	51	24	207
2019	Other services to the public	26	25	36	9	5	0	0	51	14	79
2019	None of the above	27	34	18	10	7	2	2	63	18	224
2018	Client contact centre	26	30	20	14	7	3	0	57	22	49
2018	Federal regulators	18	36	22	13	9	0	1	55	23	352
2018	Compliance, inspection and enforcement	22	32	23	16	7	0	0	54	23	208
2018	Communications or public affairs	16	23	35	14	11	1	0	39	25	127
2018	Access to information and privacy	32	52	11	0	4	0	0	85	4	18
2018	Security	6	36	21	23	14	0	0	42	37	16
2018	Science and technology	23	36	25	10	5	0	1	59	16	1386
2018	Library services	26	56	13	0	5	0	0	81	5	16
2018	Administration and operations	28	30	24	12	5	1	0	59	17	392
2018	Human resources	38	26	20	12	3	0	1	65	15	214
2018	Financial management	28	30	29	5	7	0	1	59	12	144
2018	Procurement	40	20	27	14	0	0	0	60	14	22
2018	Real property	25	23	14	20	17	0	0	48	37	32
2018	Materiel management	22	31	21	15	10	0	0	54	25	13
2018	Information management	24	22	31	20	3	0	0	46	23	90
2018	Information technology	23	36	19	15	7	0	0	59	22	172
2018	Internal audit	25	24	22	18	11	0	0	49	29	16
2018	Evaluation	30	33	20	11	3	0	3	65	14	36
2018	Data sciences	25	32	22	12	8	0	1	57	20	135
2018	Policy	19	32	27	15	7	0	0	51	22	476
2018	Project management	15	33	28	13	11	0	0	48	24	141
2018	Other services to the public	10	32	32	20	4	0	3	43	24	71
2018	None of the above	20	35	18	18	9	0	0	54	28	189
2017	Client contact centre	44	35	6	9	2	0	4	82	11	54
2017	Federal regulators	25	32	26	12	4	0	1	57	17	330
2017	Compliance, inspection and enforcement	19	30	25	17	6	1	1	50	24	225
2017	Communications or public affairs	15	24	24	24	13	0	0	39	37	103
2017	Access to information and privacy	16	61	11	0	5	0	6	83	6	18
2017	Security	22	22	25	22	11	0	0	43	32	19
2017	Science and technology	27	34	22	10	5	1	1	62	16	1578
2017	Library services	8	67	9	16	0	0	0	75	16	12
2017	Administration and operations	28	32	21	10	7	0	3	61	17	389
2017	Human resources	26	34	19	10	6	2	3	63	17	188
2017	Financial management	24	37	21	7	9	0	2	63	16	126
2017	Procurement	10	30	30	20	0	0	9	44	22	10
2017	Real property	22	38	28	7	5	0	0	60	12	41
2017	Materiel management	33	19	13	17	18	0	0	52	35	14
2017	Information management	29	36	19	11	5	0	0	65	16	96
2017	Information technology	29	32	21	13	3	0	1	62	17	207
2017	Internal audit	14	21	38	14	7	7	0	37	23	14
2017	Evaluation	14	50	23	12	0	0	0	64	12	35
2017	Data sciences	28	29	22	11	7	1	2	58	19	137
2017	Policy	21	34	22	15	7	0	1	56	22	395
2017	Project management	23	31	23	13	9	0	1	55	22	141
2017	Other services to the public	17	36	24	6	14	0	2	55	20	87
2017	None of the above	24	30	20	13	10	1	2	56	24	268

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	32	12	7	3	0	0	78	10	53
2020	Federal regulators	47	27	13	7	5	0	0	74	12	322
2020	Compliance, inspection and enforcement	46	26	14	7	6	1	0	73	13	227
2020	Communications or public affairs	50	30	10	7	3	0	0	80	11	96
2020	Security	42	14	31	3	0	7	3	62	4	27
2020	Science and technology	44	29	14	8	4	0	1	74	12	1323
2020	Administration and operations	57	22	10	8	3	0	1	80	11	454
2020	Human resources	50	29	12	5	2	1	1	80	7	214
2020	Financial management	45	33	14	7	1	0	1	79	7	139
2020	Procurement	52	40	4	0	4	0	0	92	4	28
2020	Real property	54	28	10	5	1	0	2	83	7	54
2020	Materiel management	76	6	10	0	5	3	0	85	5	22
2020	Information management	56	22	12	3	5	2	0	80	8	83
2020	Information technology	50	28	10	5	5	1	1	80	10	194
2020	Internal audit	81	13	6	0	0	0	0	94	0	15
2020	Evaluation	49	21	11	6	7	0	6	74	14	47
2020	Data sciences	47	28	9	11	4	0	1	76	15	138
2020	Policy	51	28	10	6	4	0	0	80	10	554
2020	Project management	46	31	15	5	2	0	0	78	7	205
2020	Other services to the public	56	26	11	4	3	0	0	82	7	75
2020	None of the above	47	27	9	7	7	0	2	76	14	215
2019	Client contact centre	41	23	24	11	0	0	1	64	12	60
2019	Federal regulators	47	24	13	10	5	1	1	72	15	364
2019	Compliance, inspection and enforcement	49	27	14	6	5	0	0	76	10	258
2019	Communications or public affairs	56	21	14	6	2	1	0	77	8	128
2019	Access to information and privacy	63	27	0	10	0	0	0	90	10	18
2019	Security	21	32	21	14	12	0	0	53	26	23
2019	Science and technology	41	30	16	7	6	0	0	71	13	1368
2019	Administration and operations	53	23	11	5	4	0	3	79	9	479
2019	Human resources	53	27	8	6	5	0	0	81	10	249
2019	Financial management	43	27	18	6	4	1	1	71	11	163
2019	Procurement	37	30	14	0	14	0	5	71	14	23
2019	Real property	46	29	18	2	6	0	0	75	8	34
2019	Materiel management	52	27	3	6	6	6	0	84	12	19
2019	Information management	49	23	19	3	4	1	0	73	7	100
2019	Information technology	54	27	10	4	4	0	1	82	8	236
2019	Internal audit	51	30	4	10	4	0	0	81	15	22
2019	Evaluation	52	21	15	6	2	2	2	76	9	41
2019	Data sciences	44	28	13	8	6	0	1	73	14	183
2019	Policy	49	28	13	5	4	0	0	78	10	563
2019	Project management	46	28	19	3	5	0	0	74	7	207
2019	Other services to the public	36	33	21	5	5	0	0	69	10	78
2019	None of the above	45	26	11	8	5	2	2	74	14	224

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	34	25	11	0	0	0	65	11	54
2020	Federal regulators	31	34	20	10	5	0	0	65	15	324
2020	Compliance, inspection and enforcement	25	32	25	13	5	0	0	57	18	228
2020	Communications or public affairs	28	35	21	10	6	0	0	63	16	95
2020	Security	36	21	33	7	3	0	0	57	10	28
2020	Science and technology	26	33	23	12	6	0	0	59	18	1327
2020	Library services	54	5	21	15	5	0	0	59	21	14
2020	Legal services	42	29	22	7	0	0	0	71	7	14
2020	Administration and operations	37	29	21	10	3	0	0	66	13	456
2020	Human resources	36	34	17	10	3	0	1	71	12	215
2020	Financial management	29	36	22	10	3	0	0	65	13	139
2020	Procurement	24	50	8	7	7	0	4	77	15	28
2020	Real property	40	31	12	11	4	0	2	73	15	54
2020	Materiel management	45	31	21	0	0	3	0	79	0	22
2020	Information management	41	31	14	11	3	0	0	72	14	84
2020	Information technology	40	29	14	10	6	0	0	69	17	196
2020	Internal audit	25	50	19	6	0	0	0	75	6	15
2020	Evaluation	19	36	27	16	2	0	0	55	18	47
2020	Data sciences	31	30	19	12	8	0	0	60	21	138
2020	Policy	25	32	29	10	5	0	0	57	15	554
2020	Project management	26	32	23	13	5	0	0	59	18	206
2020	Other services to the public	33	38	19	9	2	0	0	71	10	76
2020	None of the above	31	28	22	11	6	0	2	60	17	216

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	36	15	10	10	0	4	63	21	54
2020	Federal regulators	26	30	24	12	7	0	0	56	20	325
2020	Compliance, inspection and enforcement	23	34	23	13	7	0	0	57	20	226
2020	Communications or public affairs	26	27	32	9	6	0	0	53	15	96
2020	Security	33	20	33	14	0	0	0	53	14	27
2020	Science and technology	24	36	24	10	5	0	1	61	15	1327
2020	Administration and operations	31	34	20	9	5	0	0	66	14	457
2020	Human resources	26	32	25	11	5	0	1	59	16	215
2020	Financial management	31	36	19	6	7	0	0	67	14	139
2020	Procurement	35	36	18	4	3	0	4	74	7	28
2020	Real property	32	25	24	17	0	0	2	58	18	54
2020	Materiel management	45	30	11	5	6	3	0	78	11	22
2020	Information management	31	31	24	8	6	0	0	62	14	84
2020	Information technology	39	32	12	12	4	0	0	72	16	195
2020	Internal audit	0	63	31	0	6	0	0	63	6	15
2020	Evaluation	25	39	28	2	4	0	2	65	6	47
2020	Data sciences	28	28	23	17	5	0	0	55	21	139
2020	Policy	22	39	24	11	3	0	1	61	15	554
2020	Project management	20	37	25	11	8	0	0	56	19	208
2020	Other services to the public	24	37	15	19	4	0	0	62	23	76
2020	None of the above	22	29	25	17	7	0	0	51	24	216
2019	Client contact centre	37	21	26	8	4	1	1	60	13	61
2019	Federal regulators	30	37	17	10	5	0	1	68	15	362
2019	Compliance, inspection and enforcement	28	31	22	11	7	0	0	59	19	257
2019	Communications or public affairs	36	36	20	5	3	0	0	72	8	127
2019	Access to information and privacy	15	63	5	17	0	0	0	78	17	18
2019	Security	17	24	34	12	8	0	4	43	22	23
2019	Science and technology	33	34	20	8	4	0	0	67	13	1370
2019	Administration and operations	35	35	17	8	4	0	1	71	12	475
2019	Human resources	30	38	18	9	5	0	0	68	15	246
2019	Financial management	37	32	21	7	2	0	2	70	9	162
2019	Procurement	33	17	31	12	3	0	5	52	16	24
2019	Real property	35	40	12	9	4	0	0	75	13	34
2019	Materiel management	41	18	17	18	0	6	0	62	19	19
2019	Information management	28	34	26	6	5	0	0	62	12	102
2019	Information technology	43	32	15	7	3	0	1	76	10	236
2019	Internal audit	45	35	8	4	8	0	0	79	12	22
2019	Evaluation	39	27	17	13	2	0	2	68	15	41
2019	Data sciences	37	31	17	10	4	1	0	69	14	181
2019	Policy	36	35	17	8	4	0	0	71	12	559
2019	Project management	31	27	27	11	4	0	0	58	15	208
2019	Other services to the public	27	37	20	12	4	0	0	64	16	79
2019	None of the above	33	29	16	12	7	2	2	64	19	221
2018	Client contact centre	25	36	19	13	6	0	2	62	19	49
2018	Federal regulators	21	37	24	12	6	0	0	58	18	350
2018	Compliance, inspection and enforcement	18	29	28	18	7	0	0	46	25	208
2018	Communications or public affairs	27	25	31	8	8	2	0	53	16	127
2018	Access to information and privacy	39	38	22	0	0	0	0	78	0	18
2018	Security	19	25	25	17	14	0	0	44	31	16
2018	Science and technology	24	35	25	9	6	1	1	60	15	1381
2018	Library services	38	39	11	12	0	0	0	77	12	16
2018	Administration and operations	28	31	25	10	6	1	1	59	16	388
2018	Human resources	34	28	24	11	2	0	0	63	13	213
2018	Financial management	32	32	21	9	6	0	0	64	15	144
2018	Procurement	20	34	16	21	9	0	0	53	30	22
2018	Real property	33	27	16	13	10	0	0	60	24	31
2018	Materiel management	31	25	21	16	7	0	0	56	22	13
2018	Information management	27	28	32	10	3	0	0	55	13	90
2018	Information technology	32	33	21	9	3	0	2	67	12	172
2018	Internal audit	22	47	25	6	0	0	0	69	6	16
2018	Evaluation	19	45	26	8	3	0	0	63	11	36
2018	Data sciences	31	31	24	10	4	0	1	62	14	135
2018	Policy	23	36	25	10	5	0	1	59	16	475
2018	Project management	18	31	30	13	8	0	1	50	21	138
2018	Other services to the public	16	34	24	18	9	0	0	50	26	71
2018	None of the above	26	32	21	11	9	0	0	58	20	186
2017	Client contact centre	37	26	15	13	2	3	4	67	16	55
2017	Federal regulators	28	38	20	8	6	0	0	67	13	330
2017	Compliance, inspection and enforcement	16	29	24	18	10	1	0	46	29	224
2017	Communications or public affairs	22	34	24	15	6	0	0	56	20	103
2017	Access to information and privacy	16	67	11	0	0	0	6	89	0	18
2017	Security	27	36	15	5	11	0	5	67	17	19
2017	Science and technology	27	35	23	9	4	1	1	63	14	1580
2017	Library services	19	55	9	17	0	0	0	74	17	11
2017	Administration and operations	24	33	20	11	8	1	3	59	20	389
2017	Human resources	25	31	21	13	8	1	1	57	22	187
2017	Financial management	30	31	23	8	4	1	3	64	12	125
2017	Procurement	10	51	20	0	10	0	9	67	11	10
2017	Real property	26	36	31	7	0	0	0	62	7	39
2017	Materiel management	35	30	13	17	5	0	0	65	22	14
2017	Information management	26	31	29	10	4	0	0	57	14	95
2017	Information technology	35	37	16	8	3	0	2	73	10	207
2017	Internal audit	14	29	37	6	8	7	0	46	15	14
2017	Evaluation	20	39	28	12	0	0	0	60	12	35
2017	Data sciences	27	43	19	5	4	0	2	71	10	137
2017	Policy	31	31	24	8	4	1	1	63	12	394
2017	Project management	20	33	24	14	8	1	1	53	22	141
2017	Other services to the public	23	42	16	7	11	0	1	66	19	87
2017	None of the above	25	39	17	10	6	0	3	66	17	268

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	23	15	2	9	0	0	74	11	54
2020	Federal regulators	44	35	13	5	3	0	0	79	8	323
2020	Compliance, inspection and enforcement	42	28	18	8	2	0	2	71	10	225
2020	Communications or public affairs	55	27	13	0	3	0	2	84	3	95
2020	Security	43	29	22	3	0	0	2	74	4	27
2020	Science and technology	41	35	16	6	2	0	1	76	8	1326
2020	Administration and operations	51	25	15	6	2	0	1	77	8	453
2020	Human resources	61	23	11	2	1	0	3	86	3	213
2020	Financial management	54	30	13	1	1	0	1	84	3	137
2020	Procurement	56	41	4	0	0	0	0	96	0	28
2020	Real property	48	28	21	2	1	0	0	75	3	54
2020	Materiel management	56	17	25	0	0	3	0	75	0	22
2020	Information management	47	31	12	4	5	0	2	79	9	85
2020	Information technology	57	25	11	3	2	1	1	84	4	192
2020	Internal audit	72	22	6	0	0	0	0	94	0	15
2020	Evaluation	50	30	14	0	2	0	3	83	2	47
2020	Data sciences	47	25	19	5	2	1	1	73	8	137
2020	Policy	44	33	14	5	2	0	1	78	7	552
2020	Project management	46	31	15	4	1	0	2	78	6	208
2020	Other services to the public	56	29	10	2	3	0	0	85	5	76
2020	None of the above	45	28	16	4	3	0	3	76	8	212
2019	Client contact centre	62	20	1	3	3	1	9	92	7	61
2019	Federal regulators	44	30	13	6	6	0	1	75	12	360
2019	Compliance, inspection and enforcement	46	30	10	9	5	0	1	76	14	258
2019	Communications or public affairs	63	23	8	2	4	0	1	87	6	129
2019	Access to information and privacy	52	13	36	0	0	0	0	64	0	19
2019	Security	54	24	8	5	4	0	4	82	10	23
2019	Science and technology	52	29	11	4	3	0	1	82	7	1371
2019	Administration and operations	63	19	10	3	3	1	2	84	6	478
2019	Human resources	61	20	11	4	2	0	1	82	7	248
2019	Financial management	63	19	9	5	2	1	1	83	7	162
2019	Procurement	70	13	13	4	0	0	0	83	4	24
2019	Real property	59	21	20	0	0	0	0	80	0	33
2019	Materiel management	70	12	7	6	0	6	0	87	6	19
2019	Information management	55	25	9	7	4	0	1	80	11	99
2019	Information technology	67	18	9	3	1	0	1	87	5	237
2019	Internal audit	56	27	8	4	4	0	0	83	8	22
2019	Evaluation	56	25	10	10	0	0	0	80	10	41
2019	Data sciences	52	25	12	7	3	0	1	78	10	183
2019	Policy	52	24	11	8	4	0	1	77	12	560
2019	Project management	46	31	15	5	3	0	0	77	7	208
2019	Other services to the public	41	32	19	4	4	0	0	73	8	79
2019	None of the above	53	20	14	4	5	2	2	76	9	222
2018	Client contact centre	46	36	10	4	2	0	2	84	6	49
2018	Federal regulators	43	33	14	5	3	0	2	77	8	350
2018	Compliance, inspection and enforcement	42	31	16	5	5	0	0	74	10	204
2018	Communications or public affairs	50	25	17	0	5	1	2	77	5	127
2018	Access to information and privacy	41	22	32	0	5	0	0	63	5	18
2018	Security	53	33	8	0	6	0	0	86	6	16
2018	Science and technology	48	29	13	6	2	0	1	78	9	1382
2018	Library services	57	25	13	5	0	0	0	82	5	16
2018	Administration and operations	56	24	10	4	3	1	2	82	7	392
2018	Human resources	63	20	8	4	2	0	2	84	7	215
2018	Financial management	64	19	10	3	1	0	4	86	4	143
2018	Procurement	59	30	5	5	0	0	0	89	5	22
2018	Real property	47	35	10	0	7	0	0	82	7	31
2018	Materiel management	56	21	17	6	0	0	0	78	6	13
2018	Information management	50	28	10	3	4	0	4	81	8	91
2018	Information technology	60	24	8	4	1	0	3	86	5	171
2018	Internal audit	46	26	16	6	6	0	0	72	12	16
2018	Evaluation	66	11	14	2	6	0	0	78	8	36
2018	Data sciences	55	27	12	2	3	0	1	83	5	134
2018	Policy	48	29	14	4	3	0	0	78	8	477
2018	Project management	49	28	11	5	6	0	1	78	11	140
2018	Other services to the public	46	32	7	9	3	0	2	80	13	71
2018	None of the above	43	26	18	5	3	1	3	72	9	189
2017	Client contact centre	71	17	5	3	0	0	3	91	3	55
2017	Federal regulators	54	25	13	4	2	0	1	80	6	332
2017	Compliance, inspection and enforcement	46	28	14	7	5	0	0	74	12	226
2017	Communications or public affairs	59	19	10	9	2	0	1	79	11	103
2017	Access to information and privacy	50	12	22	11	0	0	5	66	11	18
2017	Security	73	11	16	0	0	0	0	84	0	19
2017	Science and technology	55	28	11	4	1	0	1	84	5	1582
2017	Library services	68	24	0	8	0	0	0	92	8	12
2017	Administration and operations	60	21	10	5	2	0	2	83	7	390
2017	Human resources	59	19	13	3	3	0	4	81	6	188
2017	Financial management	61	20	10	3	3	1	2	83	6	125
2017	Procurement	51	10	10	0	20	0	9	67	22	10
2017	Real property	68	20	5	0	5	0	2	90	5	41
2017	Materiel management	31	47	17	5	0	0	0	78	5	14
2017	Information management	57	28	12	1	1	0	2	86	2	96
2017	Information technology	67	18	9	2	2	0	2	87	4	207
2017	Internal audit	54	31	15	0	0	0	0	85	0	13
2017	Evaluation	45	29	15	8	3	0	0	74	11	35
2017	Data sciences	54	26	16	2	1	0	1	81	2	137
2017	Policy	54	26	12	4	3	0	1	81	7	395
2017	Project management	57	24	10	2	4	0	2	83	6	143
2017	Other services to the public	47	35	7	1	5	1	2	86	7	86
2017	None of the above	49	29	11	4	5	0	2	79	9	267

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	51	10	7	0	0	0	83	7	54
2020	Federal regulators	18	38	26	10	8	0	0	57	17	323
2020	Compliance, inspection and enforcement	20	34	22	13	10	0	0	54	23	227
2020	Communications or public affairs	28	34	29	7	2	0	1	62	9	96
2020	Security	39	22	18	13	7	0	0	61	20	27
2020	Science and technology	21	41	24	8	5	0	0	63	13	1325
2020	Administration and operations	33	36	17	9	4	0	0	69	14	456
2020	Human resources	29	33	22	12	4	0	1	62	16	213
2020	Financial management	31	44	18	4	3	0	0	75	7	138
2020	Procurement	49	41	11	0	0	0	0	89	0	28
2020	Real property	36	36	17	7	4	0	0	73	10	52
2020	Materiel management	72	11	14	0	0	3	0	85	0	22
2020	Information management	25	38	25	7	4	0	0	64	11	84
2020	Information technology	39	35	14	6	4	0	1	75	10	195
2020	Internal audit	44	56	0	0	0	0	0	100	0	15
2020	Evaluation	19	52	12	11	4	0	2	72	15	46
2020	Data sciences	32	31	18	15	4	0	0	63	19	138
2020	Policy	26	37	24	9	4	0	0	63	13	549
2020	Project management	27	39	23	7	4	0	0	66	11	208
2020	Other services to the public	27	49	12	8	4	0	0	75	13	76
2020	None of the above	30	33	23	6	7	0	1	64	13	216

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	67	23	8	2	0	0	0	90	2	54
2020	Federal regulators	70	16	3	2	1	1	8	94	3	323
2020	Compliance, inspection and enforcement	66	16	8	2	2	1	5	87	4	227
2020	Communications or public affairs	76	15	4	2	0	1	2	94	2	96
2020	Security	62	18	14	7	0	0	0	80	7	28
2020	Science and technology	70	17	5	2	1	1	5	92	2	1324
2020	Administration and operations	68	15	10	2	1	0	5	87	2	452
2020	Human resources	69	18	6	3	1	0	4	90	4	215
2020	Financial management	64	21	7	1	0	2	4	91	2	138
2020	Procurement	79	10	4	0	0	7	0	96	0	28
2020	Real property	67	19	9	0	0	0	5	91	0	53
2020	Materiel management	77	5	6	0	0	8	5	93	0	22
2020	Information management	67	14	12	1	0	0	6	86	1	85
2020	Information technology	76	12	4	3	1	1	4	92	4	195
2020	Internal audit	85	6	0	9	0	0	0	91	9	15
2020	Evaluation	82	6	4	2	0	0	6	94	2	47
2020	Data sciences	70	17	3	1	3	0	4	92	5	138
2020	Policy	79	10	4	1	1	0	5	94	2	550
2020	Project management	67	16	5	2	1	0	8	91	4	205
2020	Other services to the public	73	17	6	3	0	1	0	92	3	76
2020	None of the above	71	13	7	2	1	1	6	89	3	215
2019	Client contact centre	68	17	0	0	0	3	13	100	0	61
2019	Federal regulators	72	12	3	3	1	1	8	93	4	364
2019	Compliance, inspection and enforcement	77	8	3	2	1	1	8	94	3	255
2019	Communications or public affairs	80	10	5	1	1	1	3	93	2	129
2019	Access to information and privacy	63	17	5	5	0	0	10	89	5	19
2019	Security	53	30	8	0	8	0	0	83	8	23
2019	Science and technology	77	11	4	1	1	1	6	94	2	1373
2019	Administration and operations	73	14	5	0	2	1	6	93	2	477
2019	Human resources	74	13	3	1	0	0	8	94	2	250
2019	Financial management	72	14	5	1	2	1	5	92	3	162
2019	Procurement	74	9	4	0	4	0	9	91	5	24
2019	Real property	79	0	9	0	0	0	11	89	0	34
2019	Materiel management	76	9	3	6	0	0	6	90	6	19
2019	Information management	71	14	5	2	0	0	8	93	2	102
2019	Information technology	81	9	2	2	0	1	6	96	2	235
2019	Internal audit	65	12	4	0	8	0	11	86	9	22
2019	Evaluation	61	9	6	2	3	2	16	86	7	41
2019	Data sciences	78	7	4	4	1	1	5	91	5	183
2019	Policy	79	9	3	2	1	0	6	94	3	561
2019	Project management	71	15	6	2	1	0	4	90	4	207
2019	Other services to the public	74	11	4	0	0	2	9	96	0	79
2019	None of the above	69	11	4	3	2	2	9	89	6	223
2018	Client contact centre	66	21	7	2	0	0	4	91	2	48
2018	Federal regulators	69	18	6	1	1	1	5	92	2	350
2018	Compliance, inspection and enforcement	68	20	5	5	1	0	2	89	6	208
2018	Communications or public affairs	67	17	5	1	2	1	6	91	3	126
2018	Access to information and privacy	62	17	21	0	0	0	0	79	0	18
2018	Security	80	12	8	0	0	0	0	92	0	16
2018	Science and technology	72	16	5	1	1	1	4	92	2	1385
2018	Library services	70	19	0	5	0	0	7	95	5	16
2018	Administration and operations	67	13	6	4	3	2	5	86	7	390
2018	Human resources	74	11	4	3	1	0	7	91	5	214
2018	Financial management	77	13	4	0	0	0	5	96	0	143
2018	Procurement	86	14	0	0	0	0	0	100	0	22
2018	Real property	69	12	9	0	7	4	0	83	7	32
2018	Materiel management	75	10	6	0	0	0	10	94	0	13
2018	Information management	67	13	7	3	1	0	9	88	5	91
2018	Information technology	77	13	2	0	0	0	8	98	0	172
2018	Internal audit	58	24	6	6	0	0	6	88	6	16
2018	Evaluation	78	11	5	3	0	0	2	92	3	36
2018	Data sciences	65	18	10	1	3	0	4	86	4	135
2018	Policy	71	14	5	2	2	0	5	90	5	477
2018	Project management	70	16	3	2	3	1	4	91	6	141
2018	Other services to the public	53	24	15	2	1	0	6	82	3	71
2018	None of the above	69	14	4	2	1	2	8	92	3	188

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	81	8	6	2	1	0	2	91	3	53
2020	Federal regulators	80	7	4	1	3	0	4	92	4	324
2020	Compliance, inspection and enforcement	77	10	3	2	5	0	2	89	7	225
2020	Communications or public affairs	78	12	5	2	1	0	1	91	3	95
2020	Access to information and privacy	86	14	0	0	0	0	0	100	0	14
2020	Security	79	7	5	3	0	3	3	91	4	28
2020	Science and technology	83	8	3	1	1	1	2	94	3	1325
2020	Legal services	100	0	0	0	0	0	0	100	0	14
2020	Administration and operations	80	10	2	2	2	1	3	94	4	453
2020	Human resources	83	7	4	1	2	0	4	93	3	213
2020	Financial management	83	7	2	1	2	0	4	94	3	138
2020	Procurement	81	11	0	0	0	7	0	100	0	28
2020	Real property	77	9	5	7	0	0	2	88	7	54
2020	Materiel management	92	0	5	0	0	3	0	95	0	22
2020	Information management	85	6	2	1	1	0	4	95	2	85
2020	Information technology	86	7	1	1	3	1	1	96	4	192
2020	Internal audit	91	9	0	0	0	0	0	100	0	15
2020	Evaluation	82	12	0	0	0	0	6	100	0	47
2020	Data sciences	83	12	2	1	1	0	1	96	2	139
2020	Policy	83	7	2	2	2	1	3	94	4	550
2020	Project management	83	5	3	2	2	1	4	94	3	207
2020	Other services to the public	80	10	5	0	2	0	2	92	2	75
2020	None of the above	79	9	2	2	2	1	5	93	4	212
2019	Client contact centre	62	16	6	3	1	1	9	88	5	62
2019	Federal regulators	72	10	8	2	4	1	3	86	6	366
2019	Compliance, inspection and enforcement	74	10	7	2	5	1	2	86	7	258
2019	Communications or public affairs	82	8	3	1	4	1	2	92	5	128
2019	Access to information and privacy	77	10	0	0	0	0	13	100	0	19
2019	Security	68	16	8	0	8	0	0	83	8	23
2019	Science and technology	77	11	4	2	3	0	1	90	6	1371
2019	Administration and operations	76	12	4	2	2	1	3	92	4	477
2019	Human resources	76	8	4	1	4	1	6	90	6	251
2019	Financial management	72	5	5	7	5	2	3	82	13	162
2019	Procurement	65	22	0	4	4	0	5	91	9	24
2019	Real property	61	14	9	6	3	0	7	80	10	34
2019	Materiel management	72	7	9	0	0	6	6	90	0	19
2019	Information management	78	11	3	3	2	0	3	92	5	102
2019	Information technology	85	6	3	0	2	2	2	95	2	236
2019	Internal audit	76	8	4	8	4	0	0	83	12	22
2019	Evaluation	74	11	8	2	2	0	2	88	4	40
2019	Data sciences	79	12	3	2	3	2	2	93	4	185
2019	Policy	81	9	2	3	3	1	2	92	6	563
2019	Project management	81	8	4	2	3	0	2	91	5	206
2019	Other services to the public	81	9	3	2	1	0	4	94	3	79
2019	None of the above	77	11	2	1	2	2	3	94	4	224
2018	Client contact centre	73	17	4	4	0	0	3	92	4	49
2018	Federal regulators	71	14	3	3	3	1	4	90	7	349
2018	Compliance, inspection and enforcement	68	16	8	2	4	0	1	85	6	207
2018	Communications or public affairs	66	12	4	3	6	2	6	86	10	127
2018	Access to information and privacy	83	0	17	0	0	0	0	83	0	18
2018	Security	65	16	7	0	12	0	0	81	12	16
2018	Science and technology	73	13	5	2	3	0	3	89	5	1383
2018	Library services	88	5	0	0	0	0	7	100	0	16
2018	Administration and operations	72	12	5	2	4	2	3	88	6	389
2018	Human resources	78	11	3	1	2	0	4	93	4	214
2018	Financial management	77	9	5	2	4	1	2	89	7	145
2018	Procurement	81	5	3	0	5	0	5	91	6	22
2018	Real property	60	9	9	7	15	0	0	69	22	32
2018	Materiel management	65	11	19	0	0	0	5	80	0	14
2018	Information management	74	10	3	2	3	0	7	90	6	91
2018	Information technology	82	8	2	1	1	1	5	95	2	171
2018	Internal audit	83	6	0	6	0	0	6	94	6	16
2018	Evaluation	71	12	9	6	0	0	3	85	6	35
2018	Data sciences	74	14	5	1	4	0	2	90	5	135
2018	Policy	81	9	3	2	3	0	2	91	5	479
2018	Project management	75	12	3	2	2	2	4	92	4	141
2018	Other services to the public	59	24	5	3	4	2	5	88	7	71
2018	None of the above	70	9	6	4	3	2	6	86	8	189
2017	Client contact centre	79	9	3	0	5	0	4	91	5	54
2017	Federal regulators	72	13	6	3	2	1	3	88	6	332
2017	Compliance, inspection and enforcement	70	16	4	4	3	1	3	90	7	226
2017	Communications or public affairs	66	17	6	5	3	0	3	86	8	103
2017	Access to information and privacy	72	17	0	0	0	0	11	100	0	18
2017	Security	63	26	0	11	0	0	0	89	11	19
2017	Science and technology	77	12	4	2	2	1	2	92	4	1580
2017	Library services	84	16	0	0	0	0	0	100	0	12
2017	Administration and operations	68	15	5	5	2	0	5	87	8	390
2017	Human resources	75	9	3	4	3	1	6	90	7	189
2017	Financial management	74	9	7	2	5	1	3	86	7	126
2017	Procurement	81	0	0	10	0	0	9	89	11	10
2017	Real property	62	14	19	2	2	0	0	77	5	41
2017	Materiel management	66	6	6	0	0	0	22	92	0	14
2017	Information management	75	12	5	1	3	0	4	90	5	96
2017	Information technology	85	4	2	0	3	0	5	95	3	207
2017	Internal audit	69	8	23	0	0	0	0	77	0	13
2017	Evaluation	71	8	15	3	3	0	0	79	6	35
2017	Data sciences	73	15	6	2	1	0	4	91	3	137
2017	Policy	81	9	3	3	2	0	1	91	5	397
2017	Project management	80	8	3	6	1	0	2	89	8	142
2017	Other services to the public	67	20	7	0	2	0	5	91	2	87
2017	None of the above	76	10	4	3	3	1	4	90	6	268

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	58	25	11	5	1	0	0	82	7	54
2020	Federal regulators	66	23	7	2	1	0	1	90	2	323
2020	Compliance, inspection and enforcement	70	17	6	2	3	0	2	89	5	223
2020	Communications or public affairs	67	17	11	1	3	0	1	85	4	95
2020	Security	52	26	15	0	0	3	3	84	0	28
2020	Science and technology	67	22	6	2	1	0	1	90	4	1323
2020	Administration and operations	70	20	4	2	1	0	2	93	3	450
2020	Human resources	70	20	5	1	1	0	2	93	3	214
2020	Financial management	66	20	8	1	1	0	4	90	2	134
2020	Procurement	60	33	4	0	0	4	0	96	0	28
2020	Real property	68	11	13	3	4	0	2	80	7	54
2020	Materiel management	86	5	5	0	0	0	5	95	0	22
2020	Information management	79	11	7	2	0	0	2	91	2	84
2020	Information technology	74	18	3	3	2	0	0	92	5	193
2020	Internal audit	94	6	0	0	0	0	0	100	0	15
2020	Evaluation	61	26	0	6	0	0	6	93	7	46
2020	Data sciences	67	18	9	1	3	0	2	86	4	139
2020	Policy	74	17	6	1	1	0	1	92	2	550
2020	Project management	67	20	7	1	1	1	2	90	3	208
2020	Other services to the public	66	28	5	1	0	0	0	94	1	76
2020	None of the above	69	15	7	3	3	0	3	86	7	212
2019	Client contact centre	43	35	13	4	2	0	3	80	6	62
2019	Federal regulators	56	28	9	3	1	0	2	87	4	361
2019	Compliance, inspection and enforcement	58	26	10	5	2	0	0	84	6	258
2019	Communications or public affairs	56	29	9	2	1	0	3	87	4	128
2019	Access to information and privacy	73	5	10	5	0	0	8	84	5	19
2019	Security	58	30	4	0	8	0	0	88	8	23
2019	Science and technology	57	29	8	4	2	0	1	86	6	1367
2019	Administration and operations	59	26	7	3	3	0	2	86	6	480
2019	Human resources	66	18	9	3	1	0	3	87	4	249
2019	Financial management	59	24	9	4	2	0	3	85	6	161
2019	Procurement	48	35	9	4	0	0	5	86	5	24
2019	Real property	36	28	17	13	3	0	4	67	16	33
2019	Materiel management	58	21	16	0	0	0	6	83	0	19
2019	Information management	70	17	7	3	2	0	2	88	5	102
2019	Information technology	69	22	7	0	1	0	1	92	1	235
2019	Internal audit	69	16	4	10	0	0	0	85	10	22
2019	Evaluation	64	27	2	5	0	0	2	93	5	40
2019	Data sciences	59	22	10	4	3	0	1	82	7	184
2019	Policy	64	22	9	2	2	0	1	87	4	562
2019	Project management	57	31	6	3	2	0	0	88	5	206
2019	Other services to the public	54	28	13	2	1	0	3	84	3	78
2019	None of the above	58	20	10	4	3	1	3	82	8	224
2018	Client contact centre	49	26	14	6	2	2	2	78	8	49
2018	Federal regulators	53	33	9	3	1	0	1	87	5	353
2018	Compliance, inspection and enforcement	50	28	15	5	1	0	0	79	7	208
2018	Communications or public affairs	53	27	10	5	2	1	2	82	7	126
2018	Access to information and privacy	72	0	22	0	0	0	5	76	0	18
2018	Security	56	0	19	20	6	0	0	56	25	16
2018	Science and technology	53	30	11	4	2	0	1	83	6	1391
2018	Library services	55	45	0	0	0	0	0	100	0	16
2018	Administration and operations	54	26	10	4	4	0	2	82	8	398
2018	Human resources	67	17	9	4	0	0	3	86	4	215
2018	Financial management	60	24	10	2	3	1	1	85	5	147
2018	Procurement	48	44	8	0	0	0	0	92	0	23
2018	Real property	39	36	13	4	6	0	3	77	10	32
2018	Materiel management	56	37	6	0	0	0	0	94	0	12
2018	Information management	55	32	8	1	1	0	2	90	2	91
2018	Information technology	61	25	8	4	0	0	2	88	4	172
2018	Internal audit	56	22	16	0	0	0	6	83	0	16
2018	Evaluation	49	27	13	8	0	0	3	78	8	37
2018	Data sciences	55	26	11	4	3	0	0	82	8	136
2018	Policy	67	23	7	2	2	0	1	90	3	477
2018	Project management	57	27	10	3	3	0	1	85	6	144
2018	Other services to the public	47	31	8	8	4	0	2	79	13	71
2018	None of the above	52	23	15	3	3	0	3	78	6	188
2017	Client contact centre	57	15	17	4	3	2	2	75	7	54
2017	Federal regulators	55	30	9	2	2	0	2	87	4	332
2017	Compliance, inspection and enforcement	52	31	11	4	2	0	1	83	6	225
2017	Communications or public affairs	54	27	9	3	4	0	3	84	7	103
2017	Access to information and privacy	67	17	5	0	0	0	11	94	0	18
2017	Security	52	21	5	22	0	0	0	74	22	19
2017	Science and technology	55	31	9	2	1	0	1	88	4	1578
2017	Library services	60	24	16	0	0	0	0	84	0	12
2017	Administration and operations	53	25	12	4	3	0	3	80	7	391
2017	Human resources	60	22	6	5	2	0	4	86	7	187
2017	Financial management	55	28	8	3	2	1	2	86	6	125
2017	Procurement	41	30	0	0	20	0	9	78	22	10
2017	Real property	50	33	13	2	0	0	2	85	2	40
2017	Materiel management	49	41	0	11	0	0	0	89	11	14
2017	Information management	55	29	8	7	1	1	0	84	8	96
2017	Information technology	64	21	8	1	2	0	4	89	3	207
2017	Internal audit	58	35	0	0	0	7	0	100	0	14
2017	Evaluation	46	25	17	11	0	0	0	71	11	35
2017	Data sciences	51	31	10	4	2	0	2	84	5	137
2017	Policy	62	26	8	1	1	0	1	89	3	397
2017	Project management	56	27	8	4	2	0	2	85	7	143
2017	Other services to the public	46	36	11	1	2	0	4	85	4	86
2017	None of the above	55	26	10	4	3	0	2	83	7	265

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	63	23	3	5	5	0	0	87	10	54
2020	Federal regulators	63	20	10	3	3	0	1	84	6	323
2020	Compliance, inspection and enforcement	62	18	4	6	8	1	2	82	14	226
2020	Communications or public affairs	66	14	10	5	4	0	1	81	9	94
2020	Access to information and privacy	72	14	0	7	7	0	0	86	14	14
2020	Security	49	31	10	7	0	3	0	83	7	28
2020	Science and technology	65	19	7	3	3	0	1	86	7	1326
2020	Legal services	86	14	0	0	0	0	0	100	0	14
2020	Administration and operations	74	12	6	2	4	0	2	89	6	451
2020	Human resources	69	20	4	2	3	0	2	91	5	214
2020	Financial management	65	20	7	4	2	0	3	87	6	137
2020	Procurement	78	11	7	4	0	0	0	89	4	28
2020	Real property	73	11	6	9	0	0	2	86	9	52
2020	Materiel management	84	11	5	0	0	0	0	95	0	22
2020	Information management	79	9	6	2	1	1	2	91	3	85
2020	Information technology	73	15	6	2	4	0	0	87	7	195
2020	Internal audit	75	25	0	0	0	0	0	100	0	15
2020	Evaluation	69	20	4	4	0	0	4	92	4	47
2020	Data sciences	71	15	6	4	3	0	1	87	7	139
2020	Policy	66	18	8	4	3	0	1	85	7	551
2020	Project management	66	17	10	3	2	1	1	85	5	208
2020	Other services to the public	70	15	8	3	4	0	0	85	7	75
2020	None of the above	63	19	6	4	6	0	2	83	10	216
2019	Client contact centre	58	17	13	5	3	0	3	77	9	61
2019	Federal regulators	56	22	10	6	4	0	2	80	10	365
2019	Compliance, inspection and enforcement	59	20	11	5	4	0	0	79	9	256
2019	Communications or public affairs	67	12	9	6	2	0	2	81	9	125
2019	Access to information and privacy	58	10	25	0	0	0	8	73	0	19
2019	Security	54	16	14	8	8	0	0	70	17	23
2019	Science and technology	61	21	9	4	4	0	1	83	8	1368
2019	Administration and operations	68	19	5	3	3	0	2	90	5	478
2019	Human resources	69	13	8	2	4	0	3	85	6	248
2019	Financial management	60	19	7	5	4	1	3	82	10	161
2019	Procurement	51	22	9	9	4	0	5	77	14	24
2019	Real property	49	34	11	0	6	0	0	84	6	34
2019	Materiel management	73	9	12	0	0	0	6	88	0	19
2019	Information management	63	22	8	3	2	0	2	87	4	103
2019	Information technology	74	15	5	3	2	0	1	90	5	234
2019	Internal audit	79	4	8	0	8	0	0	83	8	22
2019	Evaluation	66	18	5	5	2	2	2	88	7	40
2019	Data sciences	65	17	6	5	5	0	1	83	11	184
2019	Policy	61	20	10	4	5	0	0	81	9	563
2019	Project management	56	25	9	6	3	0	0	82	9	205
2019	Other services to the public	63	21	9	2	3	0	3	86	5	79
2019	None of the above	64	17	6	5	3	1	3	85	9	224
2018	Client contact centre	53	26	12	8	0	0	2	80	8	49
2018	Federal regulators	46	25	12	8	7	0	1	72	16	352
2018	Compliance, inspection and enforcement	44	24	15	7	10	0	0	69	17	208
2018	Communications or public affairs	48	29	9	7	5	1	2	79	12	127
2018	Access to information and privacy	66	11	11	6	0	0	5	82	6	18
2018	Security	57	12	19	6	6	0	0	69	12	16
2018	Science and technology	52	25	13	6	4	0	1	78	9	1387
2018	Library services	43	47	0	5	5	0	0	90	10	16
2018	Administration and operations	63	15	10	5	4	0	3	80	10	397
2018	Human resources	65	18	10	3	3	0	2	84	6	214
2018	Financial management	53	21	13	5	7	1	1	75	12	147
2018	Procurement	56	31	8	5	0	0	0	87	5	23
2018	Real property	40	28	6	3	20	0	3	70	23	31
2018	Materiel management	43	46	6	0	0	0	6	94	0	13
2018	Information management	53	25	15	1	4	0	2	79	6	91
2018	Information technology	62	15	10	7	5	0	2	78	11	170
2018	Internal audit	53	14	22	0	11	0	0	67	11	16
2018	Evaluation	65	11	17	5	0	0	3	77	6	37
2018	Data sciences	55	19	13	6	6	0	0	75	13	136
2018	Policy	60	19	10	5	5	0	1	80	10	478
2018	Project management	50	33	9	3	4	1	1	85	7	143
2018	Other services to the public	43	25	19	4	6	1	1	70	10	70
2018	None of the above	54	17	13	4	8	0	3	74	13	188
2017	Client contact centre	67	18	7	2	2	2	4	89	4	55
2017	Federal regulators	57	21	8	7	5	0	3	79	12	330
2017	Compliance, inspection and enforcement	51	19	14	8	4	1	2	73	13	225
2017	Communications or public affairs	52	20	7	8	10	0	3	75	18	103
2017	Access to information and privacy	55	18	16	0	0	0	11	82	0	18
2017	Security	54	15	16	16	0	0	0	69	16	19
2017	Science and technology	60	22	8	5	3	0	2	84	7	1582
2017	Library services	68	16	16	0	0	0	0	84	0	12
2017	Administration and operations	56	20	8	8	5	0	3	79	13	390
2017	Human resources	64	12	8	7	5	0	4	79	12	188
2017	Financial management	56	17	14	6	5	1	2	75	11	126
2017	Procurement	61	10	10	0	10	0	9	78	11	10
2017	Real property	60	17	11	7	4	0	0	78	11	41
2017	Materiel management	28	32	13	0	17	0	11	67	19	14
2017	Information management	68	21	7	2	2	0	0	89	4	96
2017	Information technology	67	16	7	2	4	0	4	86	7	207
2017	Internal audit	62	23	15	0	0	0	0	85	0	13
2017	Evaluation	54	22	9	12	3	0	0	76	16	35
2017	Data sciences	58	20	12	4	4	1	1	80	7	137
2017	Policy	59	20	9	6	4	0	1	80	10	397
2017	Project management	61	19	6	6	5	0	2	82	12	142
2017	Other services to the public	44	31	16	2	4	1	2	77	7	87
2017	None of the above	56	19	12	7	3	0	4	77	11	267

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	64	11	8	0	0	0	16	90	0	54
2020	Federal regulators	60	16	5	3	1	0	16	90	4	324
2020	Compliance, inspection and enforcement	57	11	6	1	1	0	24	89	3	226
2020	Communications or public affairs	52	16	6	3	0	0	22	88	4	94
2020	Security	45	17	11	0	0	3	24	84	0	28
2020	Science and technology	63	12	5	1	1	0	17	91	3	1329
2020	Administration and operations	64	11	4	1	0	0	19	93	2	456
2020	Human resources	62	15	3	1	1	0	18	94	2	214
2020	Financial management	61	14	4	1	1	0	17	91	4	137
2020	Procurement	64	11	7	4	0	0	15	87	4	28
2020	Real property	56	13	7	4	2	0	19	84	7	54
2020	Materiel management	63	9	5	5	0	0	18	88	6	22
2020	Information management	65	14	1	1	1	1	17	96	3	84
2020	Information technology	71	8	4	1	3	0	13	91	5	194
2020	Internal audit	72	15	13	0	0	0	0	87	0	15
2020	Evaluation	70	5	2	2	0	0	21	95	3	47
2020	Data sciences	64	8	3	2	1	0	22	92	4	138
2020	Policy	69	10	3	2	1	1	14	93	3	552
2020	Project management	66	14	5	2	0	0	14	93	2	208
2020	Other services to the public	62	15	1	2	0	0	20	96	3	76
2020	None of the above	63	9	7	2	1	0	19	88	4	216
2019	Client contact centre	67	7	1	0	2	1	21	96	3	61
2019	Federal regulators	54	17	7	3	1	0	19	87	5	363
2019	Compliance, inspection and enforcement	54	12	7	2	0	0	25	89	3	258
2019	Communications or public affairs	54	8	10	4	1	0	23	81	6	127
2019	Access to information and privacy	57	16	0	0	0	0	27	100	0	19
2019	Security	61	9	16	0	0	0	13	81	0	22
2019	Science and technology	62	15	5	1	1	0	16	92	2	1369
2019	Administration and operations	60	12	4	1	1	0	22	93	2	475
2019	Human resources	55	11	8	1	1	0	25	87	2	251
2019	Financial management	56	15	7	3	1	1	16	87	5	161
2019	Procurement	38	9	13	4	0	0	36	73	7	24
2019	Real property	46	20	9	2	0	0	22	85	3	33
2019	Materiel management	51	20	0	0	0	0	29	100	0	19
2019	Information management	64	12	3	2	0	0	20	94	2	100
2019	Information technology	68	13	1	1	1	0	16	97	2	234
2019	Internal audit	60	10	4	0	4	0	22	90	5	22
2019	Evaluation	44	5	12	2	0	0	37	78	3	38
2019	Data sciences	60	14	5	3	1	1	16	89	5	183
2019	Policy	65	10	5	1	1	0	18	92	2	560
2019	Project management	60	17	7	0	0	0	15	91	1	207
2019	Other services to the public	54	15	6	1	1	0	24	89	3	77
2019	None of the above	53	16	6	3	3	1	18	86	7	222
2018	Client contact centre	55	14	4	0	3	0	24	91	4	48
2018	Federal regulators	46	19	7	2	2	0	24	85	5	348
2018	Compliance, inspection and enforcement	47	13	9	1	1	0	29	84	4	208
2018	Communications or public affairs	47	12	5	3	1	2	31	86	6	127
2018	Access to information and privacy	71	0	6	0	0	0	23	92	0	17
2018	Security	52	12	17	0	6	0	13	73	7	16
2018	Science and technology	54	15	6	2	1	0	22	89	4	1387
2018	Library services	43	27	0	0	0	0	30	100	0	16
2018	Administration and operations	54	9	5	2	2	0	27	88	5	396
2018	Human resources	54	12	6	1	0	0	27	90	2	214
2018	Financial management	59	13	10	1	2	0	16	85	3	147
2018	Procurement	66	14	5	5	0	0	10	89	6	23
2018	Real property	43	18	10	3	3	0	23	79	8	31
2018	Materiel management	41	35	6	0	0	0	19	92	0	12
2018	Information management	52	14	4	0	1	0	29	93	2	91
2018	Information technology	58	14	4	3	0	0	21	91	4	172
2018	Internal audit	61	26	7	0	0	7	0	93	0	15
2018	Evaluation	54	6	5	5	0	0	29	85	8	37
2018	Data sciences	60	7	7	2	1	0	22	87	4	135
2018	Policy	58	14	5	2	1	0	20	90	3	477
2018	Project management	51	18	7	4	1	0	20	86	6	144
2018	Other services to the public	44	20	8	8	0	0	20	80	10	70
2018	None of the above	53	12	8	3	2	0	22	83	7	188
2017	Client contact centre	60	7	3	2	2	2	25	91	5	55
2017	Federal regulators	48	19	4	2	1	0	25	91	4	330
2017	Compliance, inspection and enforcement	52	9	6	2	1	0	29	87	4	226
2017	Communications or public affairs	47	17	6	0	1	0	30	90	1	102
2017	Access to information and privacy	50	12	0	0	0	0	39	100	0	18
2017	Security	53	15	6	5	5	0	16	80	13	19
2017	Science and technology	57	15	4	2	1	0	21	92	4	1578
2017	Library services	60	40	0	0	0	0	0	100	0	12
2017	Administration and operations	52	10	5	2	1	0	30	88	5	389
2017	Human resources	58	8	3	3	0	0	27	91	4	189
2017	Financial management	61	14	3	6	2	1	14	88	9	124
2017	Procurement	30	10	10	0	10	0	39	67	17	10
2017	Real property	46	8	11	2	0	0	33	80	4	41
2017	Materiel management	59	6	6	0	0	0	28	91	0	14
2017	Information management	55	15	4	1	1	0	24	92	3	96
2017	Information technology	62	10	4	3	0	0	21	91	4	207
2017	Internal audit	47	29	0	8	0	0	16	91	9	13
2017	Evaluation	41	19	3	3	0	3	31	92	4	35
2017	Data sciences	48	14	5	3	1	0	28	87	6	137
2017	Policy	62	12	4	2	0	0	19	92	3	395
2017	Project management	55	12	6	3	1	1	24	88	5	143
2017	Other services to the public	52	18	10	1	2	0	16	84	4	86
2017	None of the above	53	15	8	1	2	0	21	86	4	266

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	69	27	2	0	1	0	2	97	1	54
2020	Federal regulators	63	24	6	3	2	0	2	89	4	325
2020	Compliance, inspection and enforcement	61	22	10	3	1	0	2	86	4	227
2020	Communications or public affairs	71	19	7	1	0	0	3	92	1	96
2020	Security	79	8	7	0	0	3	3	93	0	28
2020	Science and technology	73	17	5	2	0	0	3	92	2	1329
2020	Administration and operations	80	12	3	1	1	0	3	95	2	456
2020	Human resources	80	13	3	0	0	0	5	97	0	215
2020	Financial management	73	17	2	1	1	0	6	96	2	139
2020	Procurement	60	22	14	0	0	0	4	85	0	28
2020	Real property	67	22	8	0	0	1	2	92	0	54
2020	Materiel management	70	18	5	0	0	3	5	95	0	22
2020	Information management	75	10	10	0	0	0	4	89	0	85
2020	Information technology	81	9	8	1	0	1	1	91	1	197
2020	Internal audit	100	0	0	0	0	0	0	100	0	15
2020	Evaluation	70	18	2	2	0	0	8	96	2	47
2020	Data sciences	72	20	5	1	0	0	2	95	1	139
2020	Policy	74	17	5	1	0	1	1	93	2	554
2020	Project management	63	22	8	3	0	0	4	89	3	207
2020	Other services to the public	73	20	4	1	0	0	2	95	1	76
2020	None of the above	67	16	5	3	1	1	7	91	4	216
2019	Client contact centre	72	18	1	0	2	1	5	96	2	62
2019	Federal regulators	60	25	8	2	1	0	5	89	3	365
2019	Compliance, inspection and enforcement	66	21	10	2	1	0	1	87	3	257
2019	Communications or public affairs	73	13	7	0	1	0	6	92	1	128
2019	Access to information and privacy	52	25	11	5	0	0	8	83	5	19
2019	Security	79	8	8	4	0	0	0	88	4	23
2019	Science and technology	72	18	5	1	0	0	4	93	2	1369
2019	Administration and operations	76	13	4	1	1	1	5	95	2	475
2019	Human resources	75	12	4	0	2	0	8	94	2	251
2019	Financial management	74	14	5	0	0	1	6	95	0	160
2019	Procurement	57	9	21	4	4	0	5	69	9	24
2019	Real property	54	24	16	0	0	0	6	83	0	33
2019	Materiel management	67	10	5	0	0	0	19	94	0	18
2019	Information management	70	16	7	1	2	1	3	90	3	102
2019	Information technology	79	10	4	1	0	0	5	94	1	234
2019	Internal audit	78	14	4	4	0	0	0	92	4	22
2019	Evaluation	66	17	10	2	2	0	2	85	5	40
2019	Data sciences	71	14	6	1	1	2	5	91	3	184
2019	Policy	76	14	5	2	0	0	4	93	2	560
2019	Project management	63	25	8	2	0	0	3	91	2	207
2019	Other services to the public	71	15	9	0	2	0	3	90	2	79
2019	None of the above	71	18	4	1	0	1	5	94	1	225
2018	Client contact centre	62	29	4	0	0	0	6	96	0	49
2018	Federal regulators	57	30	7	2	0	0	3	90	2	352
2018	Compliance, inspection and enforcement	57	25	14	1	0	0	2	84	1	206
2018	Communications or public affairs	68	17	5	1	2	1	5	91	3	127
2018	Access to information and privacy	61	17	11	5	0	0	5	83	6	18
2018	Security	61	19	8	6	0	0	6	85	6	16
2018	Science and technology	66	20	7	2	1	0	4	90	3	1384
2018	Library services	62	31	7	0	0	0	0	93	0	16
2018	Administration and operations	71	14	5	3	1	0	6	91	4	395
2018	Human resources	75	12	6	0	1	0	6	92	1	211
2018	Financial management	73	16	3	1	0	0	6	96	1	143
2018	Procurement	40	25	23	4	8	0	0	65	11	23
2018	Real property	54	30	13	4	0	0	0	84	4	31
2018	Materiel management	58	24	19	0	0	0	0	81	0	12
2018	Information management	60	16	10	3	1	0	9	84	5	90
2018	Information technology	69	18	5	1	0	1	8	94	1	170
2018	Internal audit	66	12	16	0	0	0	6	83	0	16
2018	Evaluation	72	8	3	5	5	0	6	86	12	37
2018	Data sciences	67	19	3	3	1	0	6	92	5	136
2018	Policy	72	20	4	1	0	0	3	95	1	477
2018	Project management	67	22	6	1	0	0	5	93	1	143
2018	Other services to the public	55	28	8	2	2	0	5	88	4	71
2018	None of the above	61	23	6	3	2	1	4	88	5	188
2017	Client contact centre	66	23	2	2	0	0	7	96	2	54
2017	Federal regulators	66	22	6	2	1	0	4	91	3	330
2017	Compliance, inspection and enforcement	58	25	8	3	0	1	4	88	4	224
2017	Communications or public affairs	73	11	4	2	2	0	8	92	4	103
2017	Access to information and privacy	51	44	0	0	0	0	5	100	0	18
2017	Security	67	6	5	6	6	0	12	82	13	18
2017	Science and technology	67	19	4	2	1	1	6	93	2	1574
2017	Library services	84	16	0	0	0	0	0	100	0	12
2017	Administration and operations	68	13	5	3	0	0	11	91	3	389
2017	Human resources	71	13	3	2	1	0	11	94	3	187
2017	Financial management	73	14	5	2	0	1	6	93	2	123
2017	Procurement	30	10	20	10	10	0	19	50	25	10
2017	Real property	61	17	12	5	0	2	2	82	5	41
2017	Materiel management	55	24	0	11	0	0	11	88	12	14
2017	Information management	68	17	5	3	3	1	3	89	6	96
2017	Information technology	72	13	4	1	0	0	9	94	2	206
2017	Internal audit	93	7	0	0	0	0	0	100	0	13
2017	Evaluation	48	23	9	3	3	0	15	83	7	34
2017	Data sciences	66	21	4	1	1	0	6	93	3	135
2017	Policy	76	16	4	0	0	0	3	95	1	396
2017	Project management	62	22	9	1	1	1	4	89	2	142
2017	Other services to the public	59	24	7	4	0	1	5	89	4	86
2017	None of the above	62	19	6	2	2	0	8	88	5	264

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	72	18	4	0	3	0	2	93	3	54
2020	Federal regulators	70	19	6	1	2	1	2	91	3	324
2020	Compliance, inspection and enforcement	67	23	5	1	1	1	2	93	3	228
2020	Communications or public affairs	70	19	8	2	1	0	0	89	3	96
2020	Security	79	15	3	0	0	0	3	97	0	28
2020	Science and technology	70	17	7	3	2	0	1	88	5	1330
2020	Administration and operations	72	14	7	3	2	0	2	88	5	453
2020	Human resources	75	12	4	4	2	0	3	90	6	213
2020	Financial management	76	14	3	2	1	3	1	94	3	139
2020	Procurement	76	8	5	4	0	4	4	91	4	27
2020	Real property	73	7	8	4	4	1	3	84	8	54
2020	Materiel management	76	16	5	0	0	3	0	95	0	22
2020	Information management	74	9	5	7	2	3	0	85	9	85
2020	Information technology	72	15	5	3	4	2	1	88	7	197
2020	Internal audit	94	6	0	0	0	0	0	100	0	15
2020	Evaluation	69	11	11	0	7	0	2	82	7	47
2020	Data sciences	70	18	7	3	2	0	1	88	5	139
2020	Policy	71	16	5	4	3	0	1	88	7	552
2020	Project management	64	17	6	6	4	0	3	84	10	208
2020	Other services to the public	66	17	8	3	5	0	2	84	8	75
2020	None of the above	60	19	8	5	4	1	4	83	9	217
2019	Client contact centre	70	15	6	1	2	1	4	90	3	62
2019	Federal regulators	72	16	4	2	2	1	4	92	4	366
2019	Compliance, inspection and enforcement	75	14	4	2	1	1	2	92	3	258
2019	Communications or public affairs	68	10	9	4	6	0	4	81	10	128
2019	Access to information and privacy	85	7	0	0	0	0	8	100	0	19
2019	Security	71	25	0	0	0	4	0	100	0	23
2019	Science and technology	71	16	5	2	3	0	2	89	6	1371
2019	Administration and operations	71	14	4	3	4	1	3	89	7	480
2019	Human resources	69	12	6	3	6	0	5	84	9	251
2019	Financial management	77	10	4	1	3	0	5	92	5	160
2019	Procurement	56	25	9	0	5	0	5	86	5	24
2019	Real property	63	18	3	2	7	4	3	87	9	34
2019	Materiel management	73	9	6	0	0	0	12	93	0	19
2019	Information management	62	20	5	4	4	0	5	87	8	102
2019	Information technology	72	15	4	2	4	1	2	90	6	236
2019	Internal audit	73	15	4	0	0	0	8	95	0	22
2019	Evaluation	61	24	11	2	0	0	2	87	2	40
2019	Data sciences	69	14	5	4	4	1	2	86	9	181
2019	Policy	72	14	6	3	3	0	2	88	6	565
2019	Project management	60	18	10	7	4	0	0	78	11	207
2019	Other services to the public	60	19	8	3	5	0	5	83	8	79
2019	None of the above	74	11	3	2	3	1	6	92	5	224
2018	Client contact centre	60	12	11	2	6	0	9	80	8	49
2018	Federal regulators	77	14	3	2	1	1	3	95	3	350
2018	Compliance, inspection and enforcement	69	15	6	4	3	0	2	86	7	208
2018	Communications or public affairs	61	16	6	4	9	1	4	80	13	126
2018	Access to information and privacy	83	12	0	0	0	0	5	100	0	18
2018	Security	69	11	8	6	0	0	6	85	6	16
2018	Science and technology	69	16	6	4	3	0	2	87	7	1390
2018	Library services	88	7	0	6	0	0	0	94	6	16
2018	Administration and operations	65	15	7	4	5	0	4	84	9	397
2018	Human resources	78	10	3	1	3	0	4	92	5	215
2018	Financial management	72	14	3	2	6	0	4	89	8	147
2018	Procurement	86	10	0	4	0	0	0	96	4	23
2018	Real property	58	9	13	7	6	4	4	73	13	32
2018	Materiel management	64	24	6	6	0	0	0	88	6	12
2018	Information management	58	24	9	4	2	1	3	84	6	90
2018	Information technology	69	18	5	2	3	0	3	90	5	172
2018	Internal audit	60	19	0	6	10	0	6	83	17	16
2018	Evaluation	56	24	8	3	3	0	5	85	6	37
2018	Data sciences	69	14	6	4	4	1	3	86	8	135
2018	Policy	73	12	7	3	3	0	2	87	6	476
2018	Project management	67	15	6	7	3	0	2	84	10	144
2018	Other services to the public	64	19	6	2	2	0	6	88	5	71
2018	None of the above	66	17	6	2	5	1	2	86	8	189
2017	Client contact centre	58	19	8	3	2	3	7	85	6	55
2017	Federal regulators	76	14	5	1	1	1	1	92	2	331
2017	Compliance, inspection and enforcement	69	16	7	4	1	0	3	88	5	226
2017	Communications or public affairs	54	19	6	5	14	0	2	75	19	103
2017	Access to information and privacy	95	0	0	0	0	0	5	100	0	18
2017	Security	69	21	5	0	0	0	5	95	0	19
2017	Science and technology	64	17	6	4	4	1	3	85	8	1583
2017	Library services	82	8	10	0	0	0	0	90	0	12
2017	Administration and operations	62	18	6	4	4	1	7	86	8	390
2017	Human resources	70	9	6	4	5	0	6	85	9	188
2017	Financial management	63	22	5	4	3	0	3	87	8	125
2017	Procurement	51	19	10	0	10	0	10	77	11	10
2017	Real property	76	8	9	2	0	2	2	88	3	41
2017	Materiel management	64	25	0	0	0	0	11	100	0	14
2017	Information management	65	14	6	2	10	2	1	82	12	97
2017	Information technology	64	16	7	5	1	1	5	85	7	207
2017	Internal audit	70	30	0	0	0	0	0	100	0	13
2017	Evaluation	62	24	8	4	3	0	0	85	7	35
2017	Data sciences	65	18	6	3	3	1	5	87	6	137
2017	Policy	75	12	4	4	2	0	3	89	6	397
2017	Project management	61	17	8	5	5	0	4	82	10	143
2017	Other services to the public	68	17	5	3	1	1	5	90	5	84
2017	None of the above	66	13	7	5	4	0	4	83	9	268

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	36	15	4	2	0	0	79	6	54
2020	Federal regulators	43	33	15	6	3	0	1	76	9	326
2020	Compliance, inspection and enforcement	44	30	19	4	2	0	1	75	6	228
2020	Communications or public affairs	46	22	19	12	1	0	0	68	13	96
2020	Security	43	28	19	3	0	0	6	76	4	28
2020	Science and technology	42	34	16	5	1	0	1	77	7	1328
2020	Administration and operations	44	29	15	6	4	0	1	74	11	456
2020	Human resources	47	30	15	3	3	0	1	79	6	215
2020	Financial management	42	30	20	5	2	1	1	73	7	139
2020	Procurement	42	34	21	0	0	0	4	78	0	28
2020	Real property	51	29	10	5	0	1	3	84	6	54
2020	Materiel management	46	27	19	0	0	0	8	79	0	22
2020	Information management	48	27	16	7	2	0	0	76	9	86
2020	Information technology	51	29	12	5	2	1	0	81	7	196
2020	Internal audit	50	43	6	0	0	0	0	94	0	15
2020	Evaluation	41	24	22	5	4	0	4	68	9	47
2020	Data sciences	46	20	22	8	3	0	1	67	11	137
2020	Policy	41	33	15	7	3	1	1	75	10	555
2020	Project management	45	30	15	5	3	0	1	77	8	208
2020	Other services to the public	41	36	14	5	4	0	0	77	9	76
2020	None of the above	40	29	17	6	5	0	2	71	12	217
2019	Client contact centre	40	39	11	2	5	0	3	82	7	62
2019	Federal regulators	48	29	17	3	2	0	1	78	5	365
2019	Compliance, inspection and enforcement	53	29	11	5	1	1	0	83	5	258
2019	Communications or public affairs	56	29	9	3	1	2	1	87	4	127
2019	Access to information and privacy	47	31	10	0	5	0	8	84	5	19
2019	Security	52	17	19	8	4	0	0	68	12	23
2019	Science and technology	51	31	12	3	2	0	1	84	5	1371
2019	Administration and operations	49	27	14	5	2	0	3	78	7	480
2019	Human resources	52	28	10	5	2	0	3	83	7	249
2019	Financial management	58	24	10	2	2	0	3	85	4	162
2019	Procurement	49	22	20	4	0	0	5	74	5	24
2019	Real property	42	42	12	0	0	4	0	88	0	34
2019	Materiel management	60	9	19	0	0	0	12	78	0	19
2019	Information management	48	28	15	3	3	1	3	79	6	101
2019	Information technology	61	23	11	3	0	0	1	85	4	235
2019	Internal audit	46	34	17	0	4	0	0	79	4	22
2019	Evaluation	59	25	14	0	2	0	0	84	2	40
2019	Data sciences	47	25	16	9	1	0	1	73	11	183
2019	Policy	50	30	13	3	2	0	2	82	5	562
2019	Project management	49	26	17	7	1	0	0	75	8	206
2019	Other services to the public	45	38	11	4	2	0	0	83	6	78
2019	None of the above	52	23	15	3	2	1	4	79	5	224
2018	Client contact centre	32	40	22	2	2	0	2	74	4	49
2018	Federal regulators	41	35	18	4	2	0	0	76	6	349
2018	Compliance, inspection and enforcement	42	37	14	3	2	0	1	80	5	208
2018	Communications or public affairs	42	32	16	4	3	1	2	76	7	127
2018	Access to information and privacy	61	11	11	0	11	0	5	77	12	18
2018	Security	44	31	14	0	6	0	6	79	6	16
2018	Science and technology	46	32	17	3	2	0	1	78	5	1389
2018	Library services	49	31	20	0	0	0	0	80	0	16
2018	Administration and operations	45	28	15	7	3	0	1	75	10	398
2018	Human resources	46	26	19	5	3	0	1	72	8	214
2018	Financial management	57	19	12	7	4	0	2	78	11	147
2018	Procurement	36	39	20	5	0	0	0	75	5	23
2018	Real property	37	46	10	7	0	0	0	83	7	32
2018	Materiel management	69	13	19	0	0	0	0	81	0	12
2018	Information management	46	27	17	4	3	0	2	75	8	91
2018	Information technology	48	30	13	3	1	0	5	82	5	171
2018	Internal audit	36	31	6	0	10	0	17	81	12	16
2018	Evaluation	36	35	19	8	0	0	3	72	8	37
2018	Data sciences	48	27	16	5	3	0	2	76	8	136
2018	Policy	48	31	15	3	1	0	2	80	4	479
2018	Project management	43	33	15	4	2	0	2	78	6	144
2018	Other services to the public	39	22	28	8	0	0	3	63	9	70
2018	None of the above	38	28	22	6	4	0	4	68	10	188
2017	Client contact centre	56	21	17	0	0	2	4	82	0	55
2017	Federal regulators	47	27	15	5	2	1	3	77	8	330
2017	Compliance, inspection and enforcement	48	31	14	3	2	0	3	81	5	226
2017	Communications or public affairs	48	37	11	3	1	0	0	85	4	103
2017	Access to information and privacy	45	27	17	0	0	0	11	81	0	18
2017	Security	41	26	16	6	5	0	5	71	12	19
2017	Science and technology	49	32	12	3	2	1	1	83	5	1579
2017	Library services	57	43	0	0	0	0	0	100	0	12
2017	Administration and operations	42	32	15	5	3	0	4	76	8	389
2017	Human resources	45	16	21	10	5	0	3	63	15	189
2017	Financial management	47	32	9	6	6	0	1	79	12	125
2017	Procurement	51	0	30	10	0	0	9	56	11	10
2017	Real property	55	33	7	0	0	0	5	93	0	40
2017	Materiel management	54	24	17	0	5	0	0	78	5	14
2017	Information management	41	37	11	7	2	0	1	79	9	95
2017	Information technology	54	26	9	5	2	0	4	83	7	207
2017	Internal audit	46	38	16	0	0	0	0	84	0	13
2017	Evaluation	25	55	15	0	5	0	0	80	5	35
2017	Data sciences	41	36	15	5	2	0	1	78	7	137
2017	Policy	50	31	12	4	2	0	1	82	6	397
2017	Project management	53	33	8	3	2	0	1	87	5	143
2017	Other services to the public	47	33	12	2	4	0	3	82	6	86
2017	None of the above	54	31	9	3	1	0	1	86	4	266

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	50	13	4	2	0	0	82	6	54
2020	Federal regulators	27	42	21	5	5	0	0	69	10	325
2020	Compliance, inspection and enforcement	21	32	30	11	6	0	0	53	17	228
2020	Communications or public affairs	33	44	19	3	1	0	0	77	4	96
2020	Security	17	45	27	3	7	0	0	63	10	28
2020	Science and technology	16	44	27	9	4	0	0	60	12	1331
2020	Administration and operations	35	37	20	5	2	0	0	72	7	458
2020	Human resources	27	44	23	5	1	0	0	71	6	214
2020	Financial management	32	43	21	1	1	1	1	77	2	139
2020	Procurement	24	58	18	0	0	0	0	82	0	28
2020	Real property	31	40	22	6	1	0	0	71	8	54
2020	Materiel management	56	29	10	6	0	0	0	84	6	22
2020	Information management	25	40	22	9	3	0	0	65	13	85
2020	Information technology	33	44	18	3	2	1	0	78	5	197
2020	Internal audit	25	56	19	0	0	0	0	81	0	15
2020	Evaluation	20	41	27	6	6	0	0	61	12	46
2020	Data sciences	25	41	20	11	3	0	0	66	13	139
2020	Policy	21	46	24	7	2	0	0	67	9	554
2020	Project management	24	45	23	5	1	0	0	70	6	208
2020	Other services to the public	23	46	16	12	1	0	0	70	14	76
2020	None of the above	21	43	26	7	3	0	0	64	10	217

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	15	43	31	9	2	0	0	58	11	54
2020	Federal regulators	10	31	38	18	2	0	0	41	21	326
2020	Compliance, inspection and enforcement	11	36	36	11	6	0	0	47	17	228
2020	Communications or public affairs	8	34	39	16	3	0	0	42	19	96
2020	Security	17	32	29	15	7	0	0	49	22	28
2020	Science and technology	11	36	37	13	3	0	0	47	16	1330
2020	Administration and operations	16	38	32	10	4	0	0	54	14	454
2020	Human resources	12	35	42	10	1	0	0	47	11	215
2020	Financial management	17	31	37	12	2	0	0	48	14	139
2020	Procurement	18	30	30	18	4	0	0	48	22	27
2020	Real property	16	37	33	14	0	0	0	52	14	54
2020	Materiel management	56	30	11	0	0	3	0	89	0	22
2020	Information management	15	36	37	9	3	0	0	51	12	86
2020	Information technology	18	34	34	10	4	0	0	52	14	197
2020	Internal audit	6	25	60	9	0	0	0	31	9	15
2020	Evaluation	26	20	45	6	2	0	0	46	8	46
2020	Data sciences	15	33	35	11	5	1	0	48	16	139
2020	Policy	9	29	43	14	6	0	0	37	20	555
2020	Project management	9	34	38	13	6	0	0	43	19	207
2020	Other services to the public	11	32	43	11	4	0	0	42	15	76
2020	None of the above	8	30	42	16	5	0	0	37	20	217
2019	Client contact centre	20	31	35	9	5	0	0	51	14	62
2019	Federal regulators	13	35	36	14	3	0	0	48	16	365
2019	Compliance, inspection and enforcement	13	34	37	13	3	0	0	47	16	257
2019	Communications or public affairs	12	42	27	13	5	0	1	55	18	130
2019	Access to information and privacy	15	34	16	20	16	0	0	49	36	19
2019	Security	12	17	35	23	8	4	0	30	33	23
2019	Science and technology	14	39	32	13	2	0	0	53	15	1375
2019	Administration and operations	23	35	30	10	2	0	0	58	12	480
2019	Human resources	21	36	30	10	3	0	0	56	13	250
2019	Financial management	17	40	30	10	3	0	0	57	13	163
2019	Procurement	20	24	30	22	4	0	0	44	26	24
2019	Real property	12	32	37	19	0	0	0	44	19	34
2019	Materiel management	26	42	32	0	0	0	0	68	0	19
2019	Information management	11	43	31	12	3	0	0	54	15	102
2019	Information technology	24	37	32	5	2	0	0	61	7	238
2019	Internal audit	25	29	38	0	8	0	0	54	8	22
2019	Evaluation	15	37	39	7	0	2	0	53	7	41
2019	Data sciences	21	29	39	10	1	0	0	50	11	185
2019	Policy	14	38	34	10	3	0	0	53	13	566
2019	Project management	9	33	42	14	2	0	0	42	16	209
2019	Other services to the public	12	37	35	10	4	2	0	50	14	79
2019	None of the above	13	29	36	16	4	0	1	43	20	226
2018	Client contact centre	9	34	45	6	6	0	0	43	12	49
2018	Federal regulators	7	26	47	16	4	0	0	32	20	353
2018	Compliance, inspection and enforcement	9	30	38	17	6	0	0	39	23	206
2018	Communications or public affairs	8	29	38	17	9	0	0	37	26	127
2018	Access to information and privacy	0	40	39	15	6	0	0	40	21	18
2018	Security	0	51	29	0	19	0	0	51	19	16
2018	Science and technology	9	35	38	14	3	0	0	44	18	1391
2018	Library services	19	38	38	5	0	0	0	57	5	16
2018	Administration and operations	17	35	31	14	3	0	0	52	17	399
2018	Human resources	13	35	42	8	2	0	0	48	10	213
2018	Financial management	15	30	38	12	6	0	0	45	18	146
2018	Procurement	15	25	33	23	4	0	0	40	27	23
2018	Real property	6	41	27	19	7	0	0	47	26	32
2018	Materiel management	5	43	52	0	0	0	0	48	0	14
2018	Information management	16	32	36	12	3	0	0	49	16	90
2018	Information technology	15	33	34	16	2	0	0	48	18	174
2018	Internal audit	0	50	33	6	12	0	0	50	17	16
2018	Evaluation	16	41	32	8	3	0	0	57	11	37
2018	Data sciences	16	27	38	13	6	0	0	43	19	136
2018	Policy	9	35	34	15	6	0	0	45	21	475
2018	Project management	4	31	44	16	4	0	0	35	20	142
2018	Other services to the public	12	27	31	25	6	0	0	39	30	70
2018	None of the above	7	27	42	17	7	0	0	34	24	189
2017	Client contact centre	17	29	42	10	2	0	0	47	12	55
2017	Federal regulators	6	30	44	15	6	0	0	35	21	332
2017	Compliance, inspection and enforcement	8	30	42	13	6	0	0	39	19	226
2017	Communications or public affairs	6	26	39	17	13	0	0	32	29	103
2017	Access to information and privacy	0	33	56	5	5	0	0	33	11	18
2017	Security	11	11	59	11	9	0	0	21	20	19
2017	Science and technology	7	36	40	12	4	0	0	43	16	1581
2017	Library services	0	40	60	0	0	0	0	40	0	12
2017	Administration and operations	14	28	37	13	7	0	0	42	21	392
2017	Human resources	10	30	41	15	4	0	0	40	20	188
2017	Financial management	11	26	51	9	4	0	0	37	13	126
2017	Procurement	9	10	51	20	10	0	0	19	30	10
2017	Real property	5	28	55	12	0	0	0	33	12	40
2017	Materiel management	11	24	43	22	0	0	0	35	22	14
2017	Information management	13	36	32	12	7	0	0	49	19	96
2017	Information technology	10	35	38	10	4	0	1	46	15	206
2017	Internal audit	7	30	56	0	8	0	0	36	8	14
2017	Evaluation	7	37	36	18	3	0	0	43	21	35
2017	Data sciences	13	34	38	10	5	1	0	47	15	137
2017	Policy	10	29	36	19	6	0	0	39	25	396
2017	Project management	6	35	39	15	6	0	0	41	20	143
2017	Other services to the public	5	38	34	16	6	1	0	44	22	87
2017	None of the above	9	27	39	16	9	0	0	36	25	268

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	11	11	44	24	11	0	0	34	21	54
2020	Federal regulators	11	22	37	21	9	0	0	30	33	325
2020	Compliance, inspection and enforcement	11	22	39	19	9	0	0	28	33	227
2020	Communications or public affairs	7	23	41	21	9	0	0	29	30	96
2020	Security	15	23	35	16	12	0	0	28	38	28
2020	Science and technology	7	18	42	25	8	0	0	33	25	1328
2020	Administration and operations	8	17	37	25	12	0	1	37	25	453
2020	Human resources	7	19	43	21	10	0	0	31	26	214
2020	Financial management	9	23	32	26	10	0	0	36	32	139
2020	Procurement	7	22	35	26	10	0	0	36	29	28
2020	Real property	2	24	35	28	10	0	0	38	26	54
2020	Materiel management	5	5	33	46	11	0	0	57	9	22
2020	Information management	9	17	39	25	10	0	0	35	26	86
2020	Information technology	10	23	32	21	13	1	0	34	34	196
2020	Internal audit	9	6	44	35	6	0	0	41	15	15
2020	Evaluation	0	15	46	24	15	0	0	39	15	47
2020	Data sciences	13	17	36	23	12	0	0	34	30	139
2020	Policy	10	28	36	20	5	0	0	25	38	551
2020	Project management	12	20	44	20	4	0	0	25	31	206
2020	Other services to the public	6	12	45	30	7	0	0	36	18	76
2020	None of the above	11	23	40	21	4	0	0	25	34	214
2019	Client contact centre	5	8	48	23	16	0	0	39	13	62
2019	Federal regulators	8	19	40	24	9	0	0	32	28	365
2019	Compliance, inspection and enforcement	8	17	39	26	10	0	0	35	25	255
2019	Communications or public affairs	9	19	34	25	13	1	0	38	28	129
2019	Access to information and privacy	22	21	25	26	5	0	0	31	44	18
2019	Security	9	34	37	16	4	0	0	20	43	23
2019	Science and technology	6	17	42	25	10	0	0	35	23	1368
2019	Administration and operations	6	16	34	26	17	0	0	43	23	477
2019	Human resources	7	17	35	28	12	0	0	40	24	249
2019	Financial management	6	16	43	23	12	0	0	35	22	162
2019	Procurement	13	22	25	32	8	0	0	40	35	24
2019	Real property	4	18	52	15	12	0	0	27	21	34
2019	Materiel management	6	6	32	29	26	0	0	56	12	19
2019	Information management	11	14	41	23	11	0	0	34	25	103
2019	Information technology	5	16	35	33	11	0	0	44	20	236
2019	Internal audit	16	6	35	28	15	0	0	42	23	22
2019	Evaluation	2	12	51	28	7	0	0	35	14	41
2019	Data sciences	7	16	41	22	14	0	0	36	23	185
2019	Policy	9	15	41	27	8	0	0	36	24	563
2019	Project management	7	19	40	29	5	0	0	34	26	207
2019	Other services to the public	2	22	42	24	10	0	0	34	24	79
2019	None of the above	13	19	37	20	11	0	1	31	32	224
2018	Client contact centre	10	16	35	26	14	0	0	40	25	50
2018	Federal regulators	9	21	43	21	5	0	0	26	31	350
2018	Compliance, inspection and enforcement	9	20	45	19	7	0	0	27	29	207
2018	Communications or public affairs	11	20	39	20	10	0	0	30	30	127
2018	Access to information and privacy	24	16	39	16	5	0	0	21	40	18
2018	Security	14	12	42	33	0	0	0	33	25	16
2018	Science and technology	6	20	39	26	9	0	0	35	26	1381
2018	Library services	0	25	31	26	18	0	0	43	25	16
2018	Administration and operations	7	21	35	25	12	0	1	37	28	395
2018	Human resources	4	19	42	21	14	0	0	36	23	213
2018	Financial management	8	19	41	22	10	0	1	32	27	147
2018	Procurement	17	14	41	25	4	0	0	29	30	23
2018	Real property	14	18	40	20	9	0	0	28	32	32
2018	Materiel management	6	20	26	29	19	0	0	48	27	14
2018	Information management	6	18	42	26	7	0	0	33	24	89
2018	Information technology	5	21	37	24	13	0	0	37	26	172
2018	Internal audit	0	25	43	32	0	0	0	32	25	16
2018	Evaluation	6	11	36	45	2	0	0	47	17	36
2018	Data sciences	12	18	33	24	13	0	0	37	30	135
2018	Policy	8	20	40	22	9	0	0	31	29	473
2018	Project management	9	25	39	22	5	0	0	27	34	143
2018	Other services to the public	10	26	39	19	6	0	0	26	35	68
2018	None of the above	11	25	38	17	8	0	1	25	37	188
2017	Client contact centre	4	16	26	35	19	0	0	54	20	54
2017	Federal regulators	8	18	45	23	5	0	0	28	26	331
2017	Compliance, inspection and enforcement	6	14	46	28	6	0	0	33	20	226
2017	Communications or public affairs	15	23	36	19	7	0	0	26	38	103
2017	Access to information and privacy	0	28	51	11	11	0	0	22	28	18
2017	Security	5	41	32	16	5	0	0	21	47	19
2017	Science and technology	5	18	42	26	9	0	0	35	23	1578
2017	Library services	0	0	43	49	8	0	0	57	0	12
2017	Administration and operations	7	23	36	22	11	1	0	34	30	389
2017	Human resources	6	22	40	20	11	0	1	31	28	189
2017	Financial management	7	16	48	20	9	0	0	29	23	126
2017	Procurement	10	41	30	10	9	0	0	19	51	10
2017	Real property	5	22	48	17	7	0	0	24	27	41
2017	Materiel management	12	11	36	19	12	0	11	34	25	14
2017	Information management	3	19	41	25	11	0	1	36	22	96
2017	Information technology	4	17	39	26	13	0	0	39	21	206
2017	Internal audit	7	8	49	23	14	0	0	37	14	14
2017	Evaluation	8	18	49	20	6	0	0	25	26	35
2017	Data sciences	5	15	41	31	9	0	0	40	20	137
2017	Policy	7	24	37	21	10	0	0	32	31	396
2017	Project management	10	16	45	21	8	0	0	28	26	142
2017	Other services to the public	7	15	44	25	7	1	1	33	22	87
2017	None of the above	10	25	38	16	12	0	0	27	35	268

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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	44	8	2	48	52	54
2020	Federal regulators	30	49	20	0	62	38	326
2020	Compliance, inspection and enforcement	36	48	15	1	57	43	228
2020	Communications or public affairs	19	61	20	0	77	23	96
2020	Security	45	52	3	0	54	46	28
2020	Science and technology	32	47	20	1	60	40	1332
2020	Administration and operations	34	51	15	0	60	40	458
2020	Human resources	31	61	7	1	66	34	215
2020	Financial management	28	62	10	1	69	31	139
2020	Procurement	19	56	25	0	75	25	28
2020	Real property	28	55	15	2	66	34	54
2020	Materiel management	29	37	23	11	56	44	22
2020	Information management	22	57	17	3	72	28	86
2020	Information technology	18	60	20	2	76	24	197
2020	Internal audit	34	50	6	9	60	40	15
2020	Evaluation	21	67	10	2	76	24	47
2020	Data sciences	33	44	23	0	57	43	139
2020	Policy	34	44	20	2	56	44	556
2020	Project management	31	45	23	1	60	40	208
2020	Other services to the public	28	46	25	1	62	38	76
2020	None of the above	32	42	23	3	56	44	217

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	29	71	24
2020	Federal regulators	24	76	99
2020	Compliance, inspection and enforcement	33	67	84
2020	Communications or public affairs	45	55	18
2020	Security	8	92	12
2020	Science and technology	32	68	419
2020	Administration and operations	40	60	154
2020	Human resources	40	60	66
2020	Financial management	34	66	39
2020	Real property	40	60	15
2020	Information management	45	55	20
2020	Information technology	50	50	37
2020	Evaluation	20	80	10
2020	Data sciences	34	66	46
2020	Policy	34	66	192
2020	Project management	30	70	63
2020	Other services to the public	14	86	20
2020	None of the above	32	68	70

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	18	11	10	9	0	9	66	22	54
2020	Federal regulators	44	23	10	7	5	2	9	75	13	326
2020	Compliance, inspection and enforcement	42	20	14	6	7	2	9	70	15	228
2020	Communications or public affairs	33	27	18	14	1	0	8	65	16	96
2020	Security	27	18	23	15	8	0	9	49	25	28
2020	Science and technology	47	19	11	6	4	2	12	76	11	1330
2020	Administration and operations	38	19	14	9	10	1	9	64	21	454
2020	Human resources	41	17	16	9	7	0	9	65	18	215
2020	Financial management	41	19	14	8	6	1	11	68	16	139
2020	Procurement	57	18	4	7	4	0	11	84	12	28
2020	Real property	46	18	7	4	5	4	17	80	12	54
2020	Materiel management	63	3	14	5	0	3	11	77	6	22
2020	Information management	57	15	8	6	2	1	11	82	9	85
2020	Information technology	53	21	9	6	4	2	6	80	10	197
2020	Internal audit	25	13	21	6	6	13	16	53	18	15
2020	Evaluation	39	29	12	6	0	0	14	79	7	47
2020	Data sciences	49	17	9	6	6	2	11	76	14	139
2020	Policy	45	21	11	6	4	1	12	76	11	555
2020	Project management	43	17	15	6	7	1	11	68	15	208
2020	Other services to the public	52	12	14	8	3	3	9	72	13	76
2020	None of the above	41	23	11	4	5	3	13	76	11	217
2019	Client contact centre	35	19	13	15	11	1	6	58	28	62
2019	Federal regulators	40	25	15	9	6	1	3	68	16	363
2019	Compliance, inspection and enforcement	33	21	16	10	13	0	7	58	25	256
2019	Communications or public affairs	39	22	17	8	5	1	7	67	14	130
2019	Access to information and privacy	30	15	21	10	10	0	15	53	23	19
2019	Security	39	4	4	37	4	6	4	49	47	22
2019	Science and technology	45	20	13	7	7	1	8	71	15	1373
2019	Administration and operations	44	14	12	11	11	1	7	63	24	476
2019	Human resources	32	14	21	14	12	0	7	50	28	249
2019	Financial management	40	16	14	10	12	1	7	61	24	164
2019	Procurement	48	13	4	5	9	0	21	78	17	24
2019	Real property	34	12	21	8	5	0	20	57	16	34
2019	Materiel management	67	12	3	12	0	0	6	84	12	19
2019	Information management	37	19	23	8	7	3	2	59	17	102
2019	Information technology	46	18	11	7	7	1	10	72	16	238
2019	Internal audit	55	8	19	0	4	0	15	74	4	22
2019	Evaluation	44	14	25	0	10	2	5	62	11	40
2019	Data sciences	42	19	12	7	9	1	10	69	18	185
2019	Policy	42	21	13	9	6	1	9	69	16	563
2019	Project management	35	23	18	9	9	0	6	62	19	206
2019	Other services to the public	35	20	15	10	6	1	12	64	20	78
2019	None of the above	37	18	11	10	10	1	13	64	23	226
2018	Client contact centre	33	15	19	15	12	0	6	51	29	50
2018	Federal regulators	39	16	14	10	10	2	8	61	23	354
2018	Compliance, inspection and enforcement	33	19	16	10	15	1	7	56	27	207
2018	Communications or public affairs	40	23	12	9	6	1	10	71	16	127
2018	Access to information and privacy	26	33	6	6	11	0	19	72	20	18
2018	Security	23	25	17	0	21	0	14	55	24	16
2018	Science and technology	42	19	11	8	8	1	10	70	18	1389
2018	Library services	25	27	6	5	0	0	38	84	7	16
2018	Administration and operations	33	21	12	9	16	1	8	59	27	393
2018	Human resources	37	20	13	13	10	0	7	62	24	213
2018	Financial management	43	16	18	9	8	1	5	63	18	146
2018	Procurement	55	18	9	0	10	3	5	80	11	23
2018	Real property	45	22	12	8	10	0	4	69	19	31
2018	Materiel management	50	21	5	9	15	0	0	71	24	14
2018	Information management	28	32	13	12	5	0	10	66	19	91
2018	Information technology	48	16	10	8	6	3	10	73	15	174
2018	Internal audit	52	0	11	20	0	0	17	63	24	16
2018	Evaluation	42	28	5	11	3	5	6	79	15	37
2018	Data sciences	34	20	19	6	10	1	9	60	18	136
2018	Policy	43	19	17	6	8	1	7	67	15	480
2018	Project management	37	10	18	16	8	2	9	53	27	141
2018	Other services to the public	36	19	15	20	6	2	3	58	27	71
2018	None of the above	24	17	14	11	15	3	15	51	32	188

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	13	11	48	17	0	4	22	67	24
2020	Federal regulators	5	11	17	23	38	2	4	17	65	99
2020	Compliance, inspection and enforcement	6	22	19	23	28	1	1	29	52	83
2020	Communications or public affairs	10	35	15	29	6	6	0	48	37	18
2020	Security	7	8	23	0	47	8	8	18	56	12
2020	Science and technology	7	18	15	23	31	1	4	27	57	419
2020	Administration and operations	18	20	20	16	17	0	8	42	36	154
2020	Human resources	20	29	18	9	15	1	7	53	27	66
2020	Financial management	13	10	18	17	23	3	16	28	49	39
2020	Real property	6	33	6	13	25	0	16	47	45	15
2020	Information management	14	31	9	24	22	0	0	45	46	20
2020	Information technology	12	25	24	6	29	2	3	38	36	37
2020	Evaluation	0	0	10	42	28	0	20	0	87	10
2020	Data sciences	6	15	16	28	33	0	2	21	62	46
2020	Policy	7	22	16	24	24	2	5	31	52	190
2020	Project management	8	16	15	30	27	2	3	25	60	63
2020	Other services to the public	15	18	0	8	58	0	0	33	67	20
2020	None of the above	7	14	14	27	35	1	3	21	64	70

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	5	13	8	37	37	0	0	18	74	24
2020	Federal regulators	2	11	11	28	43	2	3	14	75	99
2020	Compliance, inspection and enforcement	4	8	16	27	40	1	2	13	70	84
2020	Communications or public affairs	6	22	15	46	6	6	0	29	55	18
2020	Security	0	7	0	8	85	0	0	7	93	12
2020	Science and technology	6	13	12	23	43	1	3	19	68	419
2020	Administration and operations	7	21	18	20	32	1	2	29	53	154
2020	Human resources	8	15	20	24	30	0	3	24	56	66
2020	Financial management	8	8	21	22	36	5	0	16	61	39
2020	Real property	13	28	8	13	38	0	0	41	51	15
2020	Information management	5	27	22	17	31	0	0	31	47	20
2020	Information technology	3	14	13	36	34	0	0	17	70	37
2020	Evaluation	0	0	33	10	58	0	0	0	67	10
2020	Data sciences	4	6	18	20	48	0	5	10	71	46
2020	Policy	6	18	14	25	35	1	1	24	62	192
2020	Project management	3	12	11	39	33	0	2	15	73	63
2020	Other services to the public	0	14	17	18	52	0	0	14	70	20
2020	None of the above	3	9	19	26	43	0	0	12	69	70

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results by Theme for Environment and Climate Change Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 4. I get the training I need to do my job.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 37. I feel that change is managed well in my department or agency.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 49. Overall, my department or agency treats me with respect.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 1. I have the tools, technology and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark