2020 Public Service Employee Survey Results by Theme for Public Services and Procurement Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 36 12 4 2 0 0 82 6 559
2020 Non-shift worker 42 39 10 6 3 0 0 81 9 10536
2019 Shift worker 40 38 13 5 4 0 0 78 9 602
2019 Non-shift worker 38 40 12 7 4 0 0 77 11 9897
2018 Shift worker 37 38 15 6 4 1 0 75 10 392
2018 Non-shift worker 35 41 12 8 4 0 0 76 12 8341
2017 Shift worker 29 47 14 7 4 0 0 76 11 385
2017 Non-shift worker 32 44 11 8 5 0 0 77 12 7976
2014 Shift worker 28 43 14 9 6 0 0 72 15 673
2014 Non-shift worker 28 45 12 9 5 0 0 74 14 8234

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 36 15 5 3 1 0 77 8 558
2020 Non-shift worker 39 37 13 8 4 0 0 76 11 10530
2019 Shift worker 34 38 16 5 6 0 0 73 12 603
2019 Non-shift worker 33 37 14 9 6 0 0 70 15 9885
2018 Shift worker 29 44 14 6 7 0 0 73 13 388
2018 Non-shift worker 30 38 15 9 7 0 0 68 16 8346
2017 Shift worker 25 38 19 11 8 0 0 63 18 386
2017 Non-shift worker 29 37 15 10 8 0 0 66 19 7966

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 34 9 3 1 0 0 86 4 554
2020 Non-shift worker 55 32 8 3 1 0 0 87 4 10497
2019 Shift worker 50 33 12 3 3 0 0 83 5 597
2019 Non-shift worker 51 34 10 3 2 0 0 85 5 9849
2018 Shift worker 45 38 13 3 0 0 1 84 4 384
2018 Non-shift worker 49 35 10 4 2 0 0 85 6 8324
2017 Shift worker 43 44 9 2 1 1 0 87 4 386
2017 Non-shift worker 50 36 9 3 2 0 0 86 5 7959
2014 Shift worker 55 31 10 3 1 0 0 86 4 674
2014 Non-shift worker 57 30 8 3 1 0 0 88 4 8228

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 34 8 4 1 0 0 87 5 560
2020 Non-shift worker 48 36 9 4 2 0 0 85 6 10543
2019 Shift worker 50 35 8 4 2 0 0 85 6 600
2019 Non-shift worker 44 38 10 5 3 0 0 82 8 9906
2018 Shift worker 43 39 11 5 2 0 0 82 7 389
2018 Non-shift worker 40 40 12 5 3 0 0 80 9 8364
2017 Shift worker 37 42 12 5 4 0 0 79 9 386
2017 Non-shift worker 39 40 11 6 3 0 0 80 9 7940
2014 Shift worker 33 43 14 5 4 0 0 76 9 671
2014 Non-shift worker 37 42 12 6 3 0 0 78 9 8224

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 31 7 2 2 0 0 89 4 558
2020 Non-shift worker 48 31 13 5 3 1 0 80 8 10508
2019 Shift worker 49 31 12 4 4 0 0 81 7 601
2019 Non-shift worker 39 32 15 7 5 1 0 72 12 9891
2018 Shift worker 43 34 9 6 5 1 1 79 11 390
2018 Non-shift worker 35 33 17 8 6 1 0 68 14 8347
2017 Shift worker 37 35 16 7 5 1 0 73 11 385
2017 Non-shift worker 31 34 18 9 7 1 0 65 16 7956
2014 Shift worker 22 41 18 8 10 1 0 64 18 674
2014 Non-shift worker 24 38 20 11 7 1 0 62 18 8227

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 32 8 2 2 0 0 88 4 558
2020 Non-shift worker 47 33 12 5 3 0 0 81 7 10463
2019 Shift worker 47 32 12 4 4 0 0 80 8 599
2019 Non-shift worker 39 35 15 7 4 0 0 74 12 9865
2018 Shift worker 39 38 12 6 3 0 1 78 10 387
2018 Non-shift worker 33 36 16 9 5 0 0 70 14 8335
2017 Shift worker 36 35 16 8 5 1 0 72 12 386
2017 Non-shift worker 30 37 17 10 6 0 0 67 16 7960
2014 Shift worker 23 42 15 12 7 0 0 66 19 674
2014 Non-shift worker 24 40 19 10 6 0 0 64 16 8225

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 29 16 5 4 3 1 74 9 555
2020 Non-shift worker 41 25 17 8 5 3 1 69 13 10516
2019 Shift worker 38 25 17 6 8 5 1 67 15 601
2019 Non-shift worker 34 25 19 11 7 3 1 62 19 9903
2018 Shift worker 34 25 18 9 6 6 1 64 17 390
2018 Non-shift worker 30 26 21 11 8 3 1 58 20 8361
2017 Shift worker 31 31 17 10 6 5 1 65 16 386
2017 Non-shift worker 28 26 20 11 9 4 1 57 22 7968
2014 Shift worker 23 29 19 10 12 6 1 56 24 675
2014 Non-shift worker 25 27 21 13 9 4 1 54 24 8227
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 27 16 4 3 2 10 74 7 559
2020 Non-shift worker 51 25 13 3 2 1 4 81 5 10527
2019 Shift worker 34 28 19 5 2 2 10 71 8 602
2019 Non-shift worker 46 27 14 4 3 1 5 78 7 9916

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 27 9 3 3 1 0 84 7 558
2020 Non-shift worker 54 29 9 5 3 0 1 83 8 10527
2019 Shift worker 46 34 12 5 3 1 0 80 7 601
2019 Non-shift worker 47 32 10 6 4 1 1 80 10 9865
2018 Shift worker 42 35 11 5 4 3 0 80 9 387
2018 Non-shift worker 44 33 11 7 5 1 0 77 12 8319
2017 Shift worker 44 38 8 6 3 1 0 82 10 386
2017 Non-shift worker 43 34 10 8 5 1 0 78 13 7970
2014 Shift worker 36 39 13 6 5 1 0 76 11 674
2014 Non-shift worker 40 35 11 8 5 0 0 76 13 8229

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 25 7 2 3 0 0 88 5 558
2020 Non-shift worker 62 23 8 4 2 0 0 86 6 10552
2019 Shift worker 52 29 11 5 2 1 0 82 7 601
2019 Non-shift worker 54 28 9 5 4 0 0 82 9 9906
2018 Shift worker 45 33 14 3 4 0 0 78 7 389
2018 Non-shift worker 48 29 11 6 5 0 0 78 11 8341
2017 Shift worker 52 29 10 5 3 1 0 82 8 384
2017 Non-shift worker 51 27 10 6 5 0 0 79 11 7952
2014 Shift worker 40 36 12 6 6 0 0 76 12 673
2014 Non-shift worker 47 31 11 6 5 1 0 79 10 8225

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 30 9 2 2 10 0 85 5 560
2020 Non-shift worker 43 29 12 4 3 8 0 79 8 10551
2019 Shift worker 38 33 13 3 3 9 1 79 7 602
2019 Non-shift worker 33 32 16 7 4 7 0 71 12 9895
2018 Shift worker 28 42 14 4 4 7 1 75 9 392
2018 Non-shift worker 29 33 17 8 6 8 0 67 14 8385
2017 Shift worker 30 38 14 4 4 9 0 75 9 385
2017 Non-shift worker 26 34 17 9 6 8 0 66 16 7971
2014 Shift worker 24 35 16 8 5 11 1 68 14 675
2014 Non-shift worker 24 35 17 8 5 10 0 66 15 8226

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 37 8 3 4 3 0 84 7 558
2020 Non-shift worker 40 32 14 7 4 3 0 74 11 10526
2019 Shift worker 38 32 15 5 6 4 1 73 11 601
2019 Non-shift worker 30 32 18 11 6 3 0 64 17 9867
2018 Shift worker 29 38 13 6 8 5 1 70 16 392
2018 Non-shift worker 26 32 19 12 8 3 0 60 21 8361
2017 Shift worker 26 38 16 10 6 3 0 66 17 385
2017 Non-shift worker 22 33 20 13 10 3 0 57 23 7971
2014 Shift worker 21 33 20 10 12 4 1 56 23 675
2014 Non-shift worker 19 34 21 14 9 3 0 55 23 8226

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 34 13 5 3 7 0 77 9 556
2020 Non-shift worker 31 33 17 9 5 5 0 68 14 10523
2019 Shift worker 31 29 19 7 5 8 1 66 13 598
2019 Non-shift worker 22 31 22 13 7 6 0 57 20 9872
2018 Shift worker 22 35 16 9 7 9 1 64 18 391
2018 Non-shift worker 19 29 23 15 9 6 0 51 25 8362
2017 Shift worker 22 37 14 13 6 6 2 64 21 385
2017 Non-shift worker 16 30 22 16 11 6 0 48 28 7964
2014 Shift worker 15 29 23 15 12 6 1 46 29 674
2014 Non-shift worker 13 29 25 17 10 6 0 45 28 8225

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 35 12 5 3 3 1 79 9 556
2020 Non-shift worker 30 36 15 10 5 2 0 68 16 10546
2019 Shift worker 31 36 16 7 6 3 1 70 14 600
2019 Non-shift worker 21 34 19 15 8 3 0 57 24 9875
2018 Shift worker 23 38 17 9 6 5 1 65 16 392
2018 Non-shift worker 18 33 20 16 10 3 0 53 27 8372
2017 Shift worker 24 39 16 11 6 4 0 66 18 384
2017 Non-shift worker 17 34 19 16 11 3 0 53 27 7960
2014 Shift worker 16 32 21 14 14 3 0 49 29 675
2014 Non-shift worker 14 34 21 17 11 3 0 50 29 8221
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 38 11 9 3 1 1 76 12 559
2020 Non-shift worker 37 37 13 9 4 0 0 74 13 10547
2019 Shift worker 31 36 17 9 5 1 0 68 14 602
2019 Non-shift worker 29 38 16 11 6 0 0 68 17 9896
2018 Shift worker 29 36 19 8 7 1 0 66 15 392
2018 Non-shift worker 28 35 18 11 8 0 0 63 19 8366
2017 Shift worker 26 36 18 11 8 1 0 63 19 387
2017 Non-shift worker 26 36 17 12 9 0 0 62 21 7970
2014 Shift worker 18 36 21 13 11 0 0 54 24 674
2014 Non-shift worker 22 36 18 14 9 0 0 58 23 8231

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 38 11 5 2 0 0 82 7 557
2020 Non-shift worker 39 41 10 7 2 0 0 80 10 10493
2019 Shift worker 34 40 15 8 2 0 0 75 10 599
2019 Non-shift worker 32 43 12 10 4 0 0 75 14 9864
2018 Shift worker 33 41 16 7 2 0 0 74 9 393
2018 Non-shift worker 29 42 13 10 5 0 0 71 16 8375
2017 Shift worker 28 44 14 8 6 1 0 72 14 387
2017 Non-shift worker 28 42 13 11 6 0 0 70 16 7974

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 26 12 6 3 1 1 78 10 560
2020 Non-shift worker 49 30 11 6 3 0 1 80 9 10527
2019 Shift worker 41 32 15 7 4 0 1 74 11 602
2019 Non-shift worker 42 31 13 8 5 1 1 75 13 9896
2018 Shift worker 34 39 13 6 5 0 1 75 11 388
2018 Non-shift worker 38 35 13 8 5 1 1 74 13 8348
2017 Shift worker 35 40 12 7 4 1 0 77 11 385
2017 Non-shift worker 37 36 12 8 5 1 1 74 14 7974
2014 Shift worker 29 44 14 6 5 1 1 74 11 674
2014 Non-shift worker 37 37 12 8 5 1 0 75 13 8231

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 39 10 7 3 0 0 81 10 555
2020 Non-shift worker 38 39 11 9 3 0 1 77 12 10508
2019 Shift worker 30 39 16 11 4 0 0 70 14 600
2019 Non-shift worker 29 40 13 13 5 0 0 69 18 9874
2018 Shift worker 31 46 11 10 2 0 0 77 12 392
2018 Non-shift worker 25 44 11 13 6 0 0 70 19 8387
2017 Shift worker 27 40 14 10 8 0 0 68 18 387
2017 Non-shift worker 27 39 12 14 8 0 0 66 22 7971
2014 Shift worker 23 38 14 15 10 0 0 61 25 675
2014 Non-shift worker 25 38 13 15 9 0 0 64 23 8232

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 24 14 3 3 1 1 80 6 558
2020 Non-shift worker 54 23 12 4 3 2 2 80 7 10516

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 33 16 5 3 3 0 75 9 557
2020 Non-shift worker 33 35 17 9 5 2 0 69 14 10510
2019 Shift worker 30 38 16 7 6 3 0 70 13 597
2019 Non-shift worker 28 34 18 11 7 2 0 64 18 9882
2018 Shift worker 26 38 15 9 7 4 1 68 17 388
2018 Non-shift worker 24 35 19 12 8 2 0 60 21 8356
2017 Shift worker 29 37 17 6 6 5 0 69 13 386
2017 Non-shift worker 26 34 16 12 8 3 1 62 21 7956
2014 Shift worker 19 33 20 11 12 4 1 55 24 674
2014 Non-shift worker 20 32 17 16 12 2 0 54 29 8220

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 26 17 7 7 3 4 66 15 558
2020 Non-shift worker 28 31 15 11 9 3 2 62 22 10552
2019 Shift worker 30 30 14 10 8 5 2 65 19 602
2019 Non-shift worker 26 31 15 12 11 2 2 60 25 9907
2018 Shift worker 27 32 15 10 11 5 1 62 22 389
2018 Non-shift worker 23 31 16 14 13 2 2 55 28 8358
2017 Shift worker 24 36 17 10 7 4 2 63 18 386
2017 Non-shift worker 22 29 15 14 14 3 3 54 30 7967
2014 Shift worker 17 28 20 14 14 4 2 48 30 674
2014 Non-shift worker 15 26 16 18 20 2 3 43 40 8230

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 19 12 5 2 1 5 80 7 560
2020 Non-shift worker 53 22 12 5 3 1 4 79 8 10547
2019 Shift worker 60 18 10 4 2 1 5 82 7 602
2019 Non-shift worker 55 22 11 4 3 1 4 81 7 9902

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 22 12 5 3 1 5 79 8 559
2020 Non-shift worker 52 23 13 5 3 1 3 79 8 10537
2019 Shift worker 47 22 15 6 5 1 4 73 11 601
2019 Non-shift worker 50 22 14 5 4 1 3 76 9 9868

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 80 6 4 2 2 1 5 91 4 554
2020 Non-shift worker 77 8 4 2 2 3 4 92 4 10507
2019 Shift worker 72 10 5 3 4 2 4 87 8 600
2019 Non-shift worker 74 8 5 2 3 3 4 89 5 9859

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 13 4 2 2 2 7 92 4 555
2020 Non-shift worker 77 10 4 1 1 2 6 94 2 10518
2019 Shift worker 71 11 5 2 1 2 8 91 3 599
2019 Non-shift worker 78 6 3 1 1 2 8 94 2 9844

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 33 16 9 4 1 2 69 14 558
2020 Non-shift worker 37 37 13 9 4 0 0 74 13 10502
2019 Shift worker 29 33 21 8 7 0 1 63 16 599
2019 Non-shift worker 32 37 15 10 6 0 0 69 16 9859
2018 Shift worker 21 43 18 10 7 0 1 65 17 385
2018 Non-shift worker 29 38 15 11 7 0 0 68 17 8331
2017 Shift worker 19 41 19 11 7 1 2 62 18 386
2017 Non-shift worker 29 39 14 11 7 0 0 68 18 7950
2014 Shift worker 13 38 18 15 14 0 1 52 29 675
2014 Non-shift worker 22 41 14 13 9 0 0 64 22 8227

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 33 16 8 3 2 0 73 11 558
2020 Non-shift worker 42 33 14 7 4 0 0 75 11 10521
2019 Shift worker 34 33 18 9 5 0 0 67 14 603
2019 Non-shift worker 37 34 15 8 5 0 0 72 13 9879
2018 Shift worker 29 36 20 8 6 0 0 66 14 389
2018 Non-shift worker 34 35 16 9 6 0 0 69 15 8328
2017 Shift worker 26 38 18 11 6 1 0 64 17 386
2017 Non-shift worker 33 35 15 10 6 0 0 69 16 7954
2014 Shift worker 19 40 18 12 10 0 0 60 22 675
2014 Non-shift worker 28 38 16 11 7 0 0 66 18 8230

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 39 10 5 1 0 0 84 6 555
2020 Non-shift worker 40 39 11 7 2 0 0 80 9 10443
2019 Shift worker 38 42 13 5 2 0 0 80 7 599
2019 Non-shift worker 34 41 12 8 4 0 0 76 12 9764
2018 Shift worker 28 45 14 7 6 0 1 74 13 387
2018 Non-shift worker 32 36 15 10 6 0 0 68 16 8337
2017 Shift worker 28 39 15 10 6 1 0 68 17 386
2017 Non-shift worker 32 38 14 10 6 0 0 70 16 7952
2014 Shift worker 21 43 13 13 9 0 0 64 23 675
2014 Non-shift worker 28 40 16 10 6 0 0 69 16 8226

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 35 19 7 3 5 1 69 10 557
2020 Non-shift worker 27 41 18 7 3 4 0 71 10 10520
2019 Shift worker 22 37 23 7 3 7 2 64 11 599
2019 Non-shift worker 23 40 20 9 3 5 0 66 13 9899
2018 Shift worker 19 38 21 7 7 8 1 63 15 390
2018 Non-shift worker 21 37 23 9 6 4 0 61 15 8370
2017 Shift worker 19 39 20 8 6 6 1 63 15 385
2017 Non-shift worker 21 36 22 10 7 5 0 60 17 7964

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 30 9 5 3 0 1 83 8 554
2020 Non-shift worker 51 30 9 6 3 0 0 82 9 10525
2019 Shift worker 44 35 11 4 3 1 1 81 7 601
2019 Non-shift worker 50 32 9 6 3 0 1 82 9 9872
2018 Shift worker 42 34 11 7 4 1 1 78 11 393
2018 Non-shift worker 46 34 10 6 3 0 0 81 10 8369
2017 Shift worker 35 35 16 7 4 1 2 72 12 386
2017 Non-shift worker 43 35 10 7 4 0 0 79 11 7961
2014 Shift worker 30 32 15 11 10 0 2 64 21 675
2014 Non-shift worker 36 36 13 9 5 0 1 73 14 8227

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 32 8 2 2 0 0 88 4 558
2020 Non-shift worker 39 32 16 8 4 0 1 71 12 10505
2019 Shift worker 55 34 7 2 1 0 1 90 3 601
2019 Non-shift worker 38 33 17 7 4 0 1 72 11 9865
2018 Shift worker 54 29 9 3 2 0 3 86 5 393
2018 Non-shift worker 36 32 17 8 5 0 1 70 13 8393
2017 Shift worker 48 37 7 3 2 1 2 88 5 387
2017 Non-shift worker 34 35 16 8 5 0 1 70 13 7974
2014 Shift worker 40 28 13 8 9 0 2 69 17 675
2014 Non-shift worker 37 35 17 7 4 0 1 72 11 8234

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 43 57 558
2020 Non-shift worker 42 58 10552

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 19 9 1 3 5 10 84 5 558
2020 Non-shift worker 61 18 7 2 1 4 7 89 3 10547

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 20 48 32 559
2020 Non-shift worker 23 43 34 10555
2019 Shift worker 23 45 32 603
2019 Non-shift worker 27 38 35 9917
2018 Shift worker 20 44 36 392
2018 Non-shift worker 27 39 34 8391
2017 Shift worker 20 49 31 386
2017 Non-shift worker 28 39 32 7970
2014 Shift worker 23 47 30 673
2014 Non-shift worker 29 37 34 8229

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Shift worker 3 38 26 2 25 6 106
2020 Non-shift worker 15 38 32 2 5 7 2433
2019 Shift worker 1 31 17 7 36 7 135
2019 Non-shift worker 15 33 35 3 8 5 2671
2018 Shift worker 5 28 41 6 19 1 72
2018 Non-shift worker 17 32 35 4 5 7 2311
2017 Shift worker 14 29 24 6 23 5 75
2017 Non-shift worker 19 28 35 5 7 6 2244
2014 Shift worker 11 32 29 14 9999 13 158
2014 Non-shift worker 22 27 34 7 9999 11 2432
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 35 9 2 2 0 0 87 4 553
2020 Non-shift worker 50 37 8 3 1 0 0 87 5 10496
2019 Shift worker 43 39 10 5 3 1 0 82 8 600
2019 Non-shift worker 43 39 10 5 2 0 0 83 7 9856
2018 Shift worker 39 44 10 4 3 1 0 84 7 389
2018 Non-shift worker 43 42 9 4 2 0 0 85 6 8360
2017 Shift worker 35 44 10 4 5 1 0 80 10 387
2017 Non-shift worker 38 43 11 5 3 0 0 81 8 7967
2014 Shift worker 33 47 12 4 4 0 0 80 8 673
2014 Non-shift worker 36 42 12 6 3 1 0 79 9 8228

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 39 14 4 2 2 0 81 6 557
2020 Non-shift worker 32 43 15 6 2 1 0 77 8 10539
2019 Shift worker 32 44 15 4 3 2 0 78 7 603
2019 Non-shift worker 27 44 17 8 3 1 0 71 11 9894
2018 Shift worker 26 46 16 6 3 3 1 75 9 388
2018 Non-shift worker 23 43 19 9 4 1 0 67 13 8361
2017 Shift worker 25 47 15 6 5 2 0 74 11 384
2017 Non-shift worker 23 43 19 9 4 2 0 67 14 7965
2014 Shift worker 21 46 17 8 6 2 0 68 14 675
2014 Non-shift worker 23 43 19 9 4 2 0 67 14 8235

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 21 30 24 14 1 3 39 30 558
2020 Non-shift worker 8 23 36 22 10 1 1 32 31 10531
2019 Shift worker 10 23 30 19 14 2 3 35 34 600
2019 Non-shift worker 11 27 35 18 8 1 1 27 38 9895
2018 Shift worker 8 21 34 21 11 2 3 34 31 389
2018 Non-shift worker 12 27 35 17 7 1 2 24 40 8369
2017 Shift worker 9 20 38 17 9 2 6 28 31 385
2017 Non-shift worker 13 27 34 16 7 1 3 23 41 7938
2014 Shift worker 17 27 34 13 5 1 4 19 46 674
2014 Non-shift worker 11 30 35 15 6 1 2 21 42 8219

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 11 17 31 29 5 3 65 16 559
2020 Non-shift worker 5 13 25 32 20 3 2 54 19 10491
2019 Shift worker 9 15 24 23 20 6 3 47 26 600
2019 Non-shift worker 10 20 28 23 15 2 2 39 32 9861
2018 Shift worker 8 16 27 24 16 6 3 44 26 388
2018 Non-shift worker 12 21 29 21 12 2 2 34 35 8337
2017 Shift worker 10 16 32 18 14 5 6 36 29 382
2017 Non-shift worker 13 22 29 19 11 3 4 32 37 7923
2014 Shift worker 12 22 30 19 9 4 4 31 37 674
2014 Non-shift worker 12 22 31 21 9 3 3 32 36 8210

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 15 27 21 20 7 4 46 24 554
2020 Non-shift worker 11 20 31 21 12 2 3 35 33 10505
2019 Shift worker 10 16 31 16 16 5 6 36 29 595
2019 Non-shift worker 14 23 29 18 10 2 3 29 40 9867
2018 Shift worker 11 23 29 17 12 4 4 32 37 387
2018 Non-shift worker 16 26 29 15 8 2 4 25 45 8342
2017 Shift worker 15 20 23 16 11 5 10 32 41 383
2017 Non-shift worker 18 26 29 13 7 2 5 22 47 7929
2014 Shift worker 14 24 29 15 8 4 7 26 42 672
2014 Non-shift worker 22 27 27 12 6 2 4 20 52 8215

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 9 17 33 33 3 2 69 13 555
2020 Non-shift worker 6 16 31 29 16 1 1 46 23 10486
2019 Shift worker 5 10 24 30 24 3 4 58 16 602
2019 Non-shift worker 9 18 32 25 14 1 2 40 27 9838
2018 Shift worker 3 7 27 34 21 3 4 60 11 388
2018 Non-shift worker 10 19 33 24 11 1 2 36 30 8321
2017 Shift worker 6 11 24 28 18 5 8 53 19 385
2017 Non-shift worker 11 20 34 22 10 1 3 33 32 7908
2014 Shift worker 12 18 30 20 12 2 5 35 32 673
2014 Non-shift worker 10 22 36 21 8 1 2 30 33 8199

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 8 20 28 33 3 2 64 14 555
2020 Non-shift worker 10 18 27 24 17 1 2 43 29 10500
2019 Shift worker 6 11 22 24 28 3 6 56 19 598
2019 Non-shift worker 12 20 27 22 14 1 3 38 34 9868
2018 Shift worker 7 18 23 27 20 2 5 49 26 389
2018 Non-shift worker 15 24 29 18 10 1 3 29 41 8365
2017 Shift worker 10 18 24 22 15 5 7 42 31 379
2017 Non-shift worker 18 24 27 17 9 1 4 27 44 7922
2014 Shift worker 17 25 24 15 12 1 5 29 45 673
2014 Non-shift worker 21 27 27 14 7 1 3 22 49 8214

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 9 17 26 30 10 3 64 16 555
2020 Non-shift worker 7 14 24 27 21 4 3 52 22 10480
2019 Shift worker 12 17 18 20 21 7 4 47 33 596
2019 Non-shift worker 12 20 26 21 15 3 3 39 34 9840
2018 Shift worker 10 19 25 17 16 10 4 38 33 389
2018 Non-shift worker 14 21 27 21 12 3 3 34 37 8334
2017 Shift worker 14 15 17 23 15 9 7 45 34 383
2017 Non-shift worker 14 20 26 20 11 3 5 34 37 7942
2014 Shift worker 17 20 25 18 11 4 5 32 41 672
2014 Non-shift worker 10 19 27 23 13 3 5 39 32 8215

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 12 23 25 28 3 2 56 19 554
2020 Non-shift worker 11 21 32 20 12 2 2 34 32 10502
2019 Shift worker 7 17 27 20 19 6 3 43 27 598
2019 Non-shift worker 14 23 32 17 11 2 2 29 38 9873
2018 Shift worker 9 18 27 23 15 5 3 40 30 389
2018 Non-shift worker 17 25 32 15 7 2 2 23 44 8360
2017 Shift worker 10 18 27 18 13 8 7 36 33 383
2017 Non-shift worker 17 26 32 12 7 2 3 20 46 7938
2014 Shift worker 16 21 31 15 9 3 5 25 41 674
2014 Non-shift worker 18 26 33 12 7 2 3 20 46 8222

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 14 30 24 24 1 2 49 20 556
2020 Non-shift worker 7 20 37 23 11 1 1 34 28 10521
2019 Shift worker 7 18 30 23 17 2 3 42 26 600
2019 Non-shift worker 11 22 33 21 11 1 1 33 34 9889

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 37 15 7 3 2 0 75 10 556
2020 Non-shift worker 24 39 18 11 4 2 0 65 16 10482
2019 Shift worker 25 37 21 8 5 3 0 65 14 600
2019 Non-shift worker 17 35 21 17 7 3 0 54 25 9863

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 26 8 3 2 2 0 88 5 558
2020 Non-shift worker 55 27 8 6 3 1 0 83 9 10524
2019 Shift worker 54 30 8 5 3 1 0 85 7 601
2019 Non-shift worker 50 30 9 6 4 1 0 80 11 9877
2018 Shift worker 45 34 7 8 6 0 0 79 15 389
2018 Non-shift worker 44 32 10 8 5 1 0 77 14 8347
2017 Shift worker 44 37 8 3 6 1 1 82 9 387
2017 Non-shift worker 45 32 9 7 6 1 0 78 13 7959
2014 Shift worker 44 34 9 7 4 1 0 80 11 673
2014 Non-shift worker 43 32 10 8 6 1 0 76 14 8234

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 25 5 2 2 0 0 91 4 550
2020 Non-shift worker 60 29 5 4 2 0 0 89 5 10500
2019 Shift worker 58 28 8 5 1 0 0 86 6 602
2019 Non-shift worker 52 34 6 5 2 0 0 86 8 9888
2018 Shift worker 48 32 9 8 3 0 0 80 11 386
2018 Non-shift worker 47 37 8 6 2 0 0 84 8 8341
2017 Shift worker 43 39 9 4 4 0 1 83 8 385
2017 Non-shift worker 44 39 8 6 3 0 0 83 9 7963
2014 Shift worker 39 45 8 5 3 0 0 84 8 675
2014 Non-shift worker 41 41 8 6 3 0 0 83 9 8230

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 32 11 3 2 3 1 84 5 554
2020 Non-shift worker 49 34 10 3 2 1 0 85 5 10468
2019 Shift worker 44 35 13 4 2 2 1 81 6 602
2019 Non-shift worker 44 37 11 4 2 1 1 83 6 9896
2018 Shift worker 33 42 14 4 4 1 1 77 8 388
2018 Non-shift worker 39 40 12 5 2 1 0 81 7 8358

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 34 9 4 2 2 0 84 6 556
2020 Non-shift worker 44 37 11 4 2 2 0 83 6 10504
2019 Shift worker 43 37 10 4 2 3 1 83 7 598
2019 Non-shift worker 39 39 12 5 2 2 0 80 7 9860
2018 Shift worker 43 37 9 4 2 3 1 84 7 389
2018 Non-shift worker 42 39 11 4 2 2 0 82 6 8354
2017 Shift worker 39 43 10 3 2 3 0 85 5 385
2017 Non-shift worker 39 40 12 4 2 2 0 82 6 7961
2014 Shift worker 35 40 12 8 2 3 0 77 10 675
2014 Non-shift worker 38 39 13 4 2 3 0 80 7 8227

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 32 9 3 1 4 1 86 5 556
2020 Non-shift worker 47 34 11 3 1 4 0 84 4 10516
2019 Shift worker 44 34 12 2 3 4 1 82 5 603
2019 Non-shift worker 45 35 12 3 2 3 0 83 5 9866
2018 Shift worker 36 40 15 3 2 4 1 79 5 390
2018 Non-shift worker 42 36 13 3 2 4 0 82 5 8353
2017 Shift worker 38 37 13 2 2 5 2 81 5 386
2017 Non-shift worker 39 37 14 3 2 4 1 79 6 7961
2014 Shift worker 35 41 13 3 3 5 1 80 6 675
2014 Non-shift worker 40 37 13 3 2 5 1 82 5 8224

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 28 3 2 1 0 0 94 3 558
2020 Non-shift worker 59 30 7 3 1 0 0 89 4 10525
2019 Shift worker 58 29 8 3 1 0 0 88 4 603
2019 Non-shift worker 51 35 8 4 2 0 0 86 6 9896
2018 Shift worker 50 37 7 2 3 1 1 88 5 389
2018 Non-shift worker 47 37 10 4 2 0 0 84 6 8345
2017 Shift worker 45 42 7 3 2 1 0 88 6 386
2017 Non-shift worker 44 39 9 5 3 0 0 83 8 7963
2014 Shift worker 40 39 12 6 3 0 0 79 9 672
2014 Non-shift worker 42 39 11 4 3 0 0 82 7 8223

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 22 10 3 3 10 5 82 7 557
2020 Non-shift worker 51 23 11 3 3 6 4 82 6 10534

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 30 12 5 2 5 1 80 7 558
2020 Non-shift worker 42 32 14 3 2 6 1 80 5 10536

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 28 10 3 2 3 2 84 5 558
2020 Non-shift worker 48 30 10 4 2 4 2 83 6 10518

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 10 20 20 20 20 0 25 50 10
2020 Non-shift worker 1 7 30 14 29 18 1 11 53 135

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 27 16 4 3 10 6 73 9 559
2020 Non-shift worker 31 31 17 6 3 7 5 70 11 10539
2019 Shift worker 36 31 13 6 4 7 4 74 11 598
2019 Non-shift worker 31 31 16 7 5 6 4 68 14 9893
2018 Shift worker 22 36 15 6 7 7 6 67 16 389
2018 Non-shift worker 23 34 18 9 6 6 3 63 17 8357
2017 Shift worker 29 33 13 8 6 5 6 70 16 386
2017 Non-shift worker 27 32 16 9 7 6 4 65 17 7961
2014 Shift worker 24 35 18 8 6 5 3 64 16 675
2014 Non-shift worker 28 34 16 9 6 4 3 66 17 8231

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 34 14 7 4 4 1 74 12 555
2020 Non-shift worker 37 36 12 7 3 3 1 76 11 10529
2019 Shift worker 35 35 15 7 4 4 1 73 12 600
2019 Non-shift worker 33 38 14 8 4 2 1 73 13 9888
2018 Shift worker 27 38 15 12 3 3 2 69 15 390
2018 Non-shift worker 31 40 14 8 4 2 1 73 12 8365
2017 Shift worker 28 38 13 9 8 3 1 68 18 385
2017 Non-shift worker 33 39 12 9 4 3 1 75 13 7945
2014 Shift worker 28 40 14 8 4 4 1 72 13 673
2014 Non-shift worker 38 40 11 6 3 2 1 80 9 8228

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 35 13 3 1 3 0 82 5 556
2020 Non-shift worker 39 37 16 4 2 2 0 78 6 10507
2019 Shift worker 36 38 17 3 2 3 0 77 6 599
2019 Non-shift worker 32 39 19 5 3 2 0 73 8 9873
2018 Shift worker 26 42 21 4 4 2 1 70 8 390
2018 Non-shift worker 30 40 19 6 4 2 0 71 10 8341

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 29 15 6 5 8 3 71 12 552
2020 Non-shift worker 26 25 18 9 7 10 3 59 19 10519
2019 Shift worker 27 28 19 7 8 9 2 62 16 598
2019 Non-shift worker 21 25 21 12 10 9 3 53 24 9894
2018 Shift worker 20 28 23 10 7 10 4 55 19 388
2018 Non-shift worker 18 26 21 13 11 9 2 50 27 8368
2017 Shift worker 19 29 18 8 12 9 5 55 23 382
2017 Non-shift worker 16 24 19 14 13 10 3 47 31 7955
2014 Shift worker 13 28 19 17 12 10 2 47 32 672
2014 Non-shift worker 14 24 20 15 13 11 2 44 33 8224

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 40 3 4 1 0 0 92 5 558
2020 Non-shift worker 47 42 3 6 2 0 0 89 8 10551

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 38 6 5 2 0 0 86 8 558
2020 Non-shift worker 48 37 7 6 2 0 1 86 7 10529
2019 Shift worker 51 33 6 6 2 0 0 85 9 602
2019 Non-shift worker 46 35 7 8 4 0 0 81 12 9896
2017 Shift worker 36 41 10 8 5 1 0 78 13 387
2017 Non-shift worker 41 38 7 9 5 0 0 79 14 7969
2014 Shift worker 35 39 8 10 8 0 0 74 18 674
2014 Non-shift worker 43 38 7 8 4 0 0 81 12 8227

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 31 7 5 2 0 0 86 7 549
2020 Non-shift worker 53 34 7 4 1 0 0 87 6 10476
2019 Shift worker 46 38 10 4 2 0 0 84 5 597
2019 Non-shift worker 49 35 8 5 2 0 0 85 7 9837
2017 Shift worker 39 44 9 6 2 0 0 83 8 386
2017 Non-shift worker 48 38 7 5 2 0 0 86 7 7949
2014 Shift worker 37 42 9 7 5 0 0 79 12 675
2014 Non-shift worker 45 40 8 5 2 0 0 85 7 8224

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 20 2 1 1 0 0 96 2 559
2020 Non-shift worker 78 17 2 1 1 0 0 95 2 10509
2017 Shift worker 57 32 4 4 2 1 0 90 6 387
2017 Non-shift worker 65 25 4 3 1 0 1 92 4 7958
2014 Shift worker 62 28 4 5 2 0 0 89 6 674
2014 Non-shift worker 65 26 4 3 1 0 1 92 4 8230

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 18 6 3 1 3 3 89 4 559
2020 Non-shift worker 58 20 10 4 1 5 2 84 5 10550
2019 Shift worker 61 17 8 2 2 7 2 86 5 602
2019 Non-shift worker 54 22 10 4 2 6 2 83 6 9915

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 8 92 557
2020 Non-shift worker 8 92 10540
2019 Shift worker 8 92 602
2019 Non-shift worker 11 89 9900
2018 Shift worker 13 87 390
2018 Non-shift worker 13 87 8387

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 61 39 51
2020 Non-shift worker 44 56 843
2019 Shift worker 69 31 48
2019 Non-shift worker 44 56 1110
2018 Shift worker 58 42 46
2018 Non-shift worker 49 51 1066

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 45 55 51
2020 Non-shift worker 61 39 843
2019 Shift worker 51 49 48
2019 Non-shift worker 64 36 1110
2018 Shift worker 46 54 46
2018 Non-shift worker 59 41 1066

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 51
2020 Non-shift worker 8 92 843
2018 Shift worker 13 87 46
2018 Non-shift worker 7 93 1066

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 38 62 51
2020 Non-shift worker 35 65 843
2019 Shift worker 30 70 47
2019 Non-shift worker 36 64 1100
2018 Shift worker 39 61 46
2018 Non-shift worker 38 62 1064

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 47 53 51
2020 Non-shift worker 41 59 843
2019 Shift worker 52 48 47
2019 Non-shift worker 44 56 1100
2018 Shift worker 36 64 46
2018 Non-shift worker 40 60 1064

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 37 63 51
2020 Non-shift worker 46 54 843
2019 Shift worker 60 40 47
2019 Non-shift worker 46 54 1100
2018 Shift worker 44 56 46
2018 Non-shift worker 46 54 1064

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 46 54 51
2020 Non-shift worker 44 56 843
2019 Shift worker 52 48 47
2019 Non-shift worker 43 57 1100
2018 Shift worker 38 62 46
2018 Non-shift worker 43 57 1064

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 30 70 51
2020 Non-shift worker 34 66 843
2019 Shift worker 34 66 47
2019 Non-shift worker 33 67 1100
2018 Shift worker 19 81 46
2018 Non-shift worker 32 68 1064

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 59 41 51
2020 Non-shift worker 56 44 843
2019 Shift worker 68 32 47
2019 Non-shift worker 54 46 1100
2018 Shift worker 58 42 46
2018 Non-shift worker 54 46 1064

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 35 65 51
2020 Non-shift worker 34 66 843
2019 Shift worker 30 70 47
2019 Non-shift worker 34 66 1100
2018 Shift worker 33 67 46
2018 Non-shift worker 32 68 1064

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 46
2018 Non-shift worker 1 99 1064

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 11 89 47
2019 Non-shift worker 7 93 1100

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 20 80 51
2020 Non-shift worker 11 89 843
2019 Shift worker 15 85 47
2019 Non-shift worker 11 89 1100
2018 Shift worker 11 89 46
2018 Non-shift worker 10 90 1064

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 49 51 51
2020 Non-shift worker 51 49 843
2019 Shift worker 45 55 47
2019 Non-shift worker 48 52 1100
2018 Shift worker 60 40 46
2018 Non-shift worker 45 55 1064

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 27 73 51
2020 Non-shift worker 20 80 843
2019 Shift worker 30 70 47
2019 Non-shift worker 21 79 1100
2018 Shift worker 20 80 46
2018 Non-shift worker 22 78 1064

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 17 83 51
2020 Non-shift worker 14 86 843
2019 Shift worker 17 83 47
2019 Non-shift worker 15 85 1100
2018 Shift worker 24 76 46
2018 Non-shift worker 16 84 1064

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 59 41 51
2020 Non-shift worker 55 45 843
2019 Shift worker 68 32 47
2019 Non-shift worker 53 47 1096
2018 Shift worker 51 49 46
2018 Non-shift worker 56 44 1067

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 24 76 51
2020 Non-shift worker 28 72 843
2019 Shift worker 20 80 47
2019 Non-shift worker 27 73 1096
2018 Shift worker 15 85 46
2018 Non-shift worker 26 74 1067

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 51
2020 Non-shift worker 12 88 843
2019 Shift worker 15 85 47
2019 Non-shift worker 11 89 1096
2018 Shift worker 18 82 46
2018 Non-shift worker 9 91 1067

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 22 78 51
2020 Non-shift worker 16 84 843
2019 Shift worker 22 78 47
2019 Non-shift worker 16 84 1096
2018 Shift worker 23 77 46
2018 Non-shift worker 16 84 1067

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 9 91 46
2018 Non-shift worker 8 92 1067

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 16 84 46
2018 Non-shift worker 5 95 1067

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 14 86 51
2020 Non-shift worker 14 86 843
2018 Shift worker 14 86 46
2018 Non-shift worker 14 86 1067

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 51
2020 Non-shift worker 13 87 843

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 23 77 51
2020 Non-shift worker 24 76 843
2019 Shift worker 28 72 47
2019 Non-shift worker 24 76 1096
2018 Shift worker 31 69 46
2018 Non-shift worker 25 75 1067

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 17 83 40
2018 Non-shift worker 13 87 1013

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 25 75 40
2018 Non-shift worker 21 79 1013

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 25 75 40
2018 Non-shift worker 10 90 1013

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 12 88 40
2018 Non-shift worker 7 93 1013

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 12 88 40
2018 Non-shift worker 14 86 1013

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 14 86 40
2018 Non-shift worker 14 86 1013

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 16 84 40
2018 Non-shift worker 28 72 1013

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 34 66 40
2018 Non-shift worker 46 54 1013

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 40
2018 Non-shift worker 1 99 1013

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 42 58 40
2018 Non-shift worker 51 49 1013

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 40
2018 Non-shift worker 4 96 1013

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 16 84 40
2018 Non-shift worker 11 89 1013

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 16 12 3 3 30 7 72 9 559
2020 Non-shift worker 23 16 16 4 3 30 8 62 12 10542
2019 Shift worker 25 17 15 4 3 25 12 67 10 598
2019 Non-shift worker 20 16 18 6 5 26 9 55 17 9906
2018 Shift worker 23 21 16 5 5 20 10 63 14 392
2018 Non-shift worker 18 19 21 6 5 26 6 54 16 8379
2017 Shift worker 21 22 13 3 5 25 11 68 12 387
2017 Non-shift worker 15 19 19 6 6 27 8 53 18 7969
2014 Shift worker 15 19 20 5 5 27 9 53 16 674
2014 Non-shift worker 14 18 20 5 6 28 8 51 18 8232

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 28 10 1 3 12 1 83 5 556
2020 Non-shift worker 39 29 14 4 2 11 1 77 7 10518
2019 Shift worker 38 29 13 3 2 14 1 78 6 600
2019 Non-shift worker 35 30 16 5 3 9 1 73 9 9898
2018 Shift worker 32 37 13 4 4 9 1 76 9 392
2018 Non-shift worker 30 33 17 5 4 10 1 71 10 8368
2017 Shift worker 30 37 12 3 4 11 3 78 8 385
2017 Non-shift worker 28 33 17 5 4 12 1 70 11 7958
2014 Shift worker 22 33 19 6 4 15 1 65 12 673
2014 Non-shift worker 24 31 20 5 4 14 1 66 11 8232

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 556
2020 Non-shift worker 5 95 10528
2019 Shift worker 6 94 601
2019 Non-shift worker 6 94 9894
2018 Shift worker 6 94 391
2018 Non-shift worker 6 94 8373

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 45 55 29
2020 Non-shift worker 34 66 528
2019 Shift worker 44 56 36
2019 Non-shift worker 31 69 605
2018 Shift worker 36 64 21
2018 Non-shift worker 33 67 480

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 63 37 29
2020 Non-shift worker 74 26 528
2019 Shift worker 68 32 36
2019 Non-shift worker 77 23 605
2018 Shift worker 59 41 21
2018 Non-shift worker 79 21 480

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 29
2020 Non-shift worker 0 100 528

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 18 82 36
2019 Non-shift worker 10 90 605

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 34 66 29
2020 Non-shift worker 26 74 528
2019 Shift worker 38 62 35
2019 Non-shift worker 21 79 593
2018 Shift worker 19 81 21
2018 Non-shift worker 15 85 480

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 21 79 35
2019 Non-shift worker 17 83 593
2018 Shift worker 22 78 21
2018 Non-shift worker 15 85 480

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 17 83 29
2020 Non-shift worker 16 84 528
2019 Shift worker 26 74 35
2019 Non-shift worker 10 90 593

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 17 83 29
2020 Non-shift worker 28 72 528
2019 Shift worker 16 84 35
2019 Non-shift worker 32 68 593

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 22 78 21
2018 Non-shift worker 22 78 480

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 29
2020 Non-shift worker 4 96 528

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 29
2020 Non-shift worker 2 98 528
2018 Shift worker 0 100 21
2018 Non-shift worker 2 98 480

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 35
2019 Non-shift worker 4 96 593

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 23 77 29
2020 Non-shift worker 15 85 528

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 26 74 29
2020 Non-shift worker 19 81 528
2019 Shift worker 29 71 35
2019 Non-shift worker 27 73 593
2018 Shift worker 45 55 21
2018 Non-shift worker 26 74 480

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 35 65 29
2020 Non-shift worker 28 72 528
2019 Shift worker 31 69 35
2019 Non-shift worker 29 71 589
2018 Shift worker 46 54 21
2018 Non-shift worker 33 67 479

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 36 64 21
2018 Non-shift worker 14 86 479

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 29
2020 Non-shift worker 4 96 528
2018 Shift worker 30 70 21
2018 Non-shift worker 4 96 479

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 29
2020 Non-shift worker 10 90 528

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 14 86 35
2019 Non-shift worker 12 88 589

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 51 49 29
2020 Non-shift worker 48 52 528
2019 Shift worker 49 51 35
2019 Non-shift worker 48 52 589
2018 Shift worker 40 60 21
2018 Non-shift worker 46 54 479

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 16
2018 Non-shift worker 3 97 457

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 16
2018 Non-shift worker 6 94 457

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 17 83 29
2020 Non-shift worker 12 88 504
2018 Shift worker 0 100 16
2018 Non-shift worker 9 91 457

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 23 77 29
2020 Non-shift worker 13 87 504
2018 Shift worker 0 100 16
2018 Non-shift worker 12 88 457

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 20 80 29
2020 Non-shift worker 25 75 504
2018 Shift worker 34 66 16
2018 Non-shift worker 30 70 457

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 33 67 29
2020 Non-shift worker 42 58 504
2018 Shift worker 36 64 16
2018 Non-shift worker 45 55 457

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 16
2018 Non-shift worker 2 98 457

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 50 50 29
2020 Non-shift worker 60 40 504
2018 Shift worker 68 32 16
2018 Non-shift worker 63 37 457

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 19 12 1 2 30 5 77 5 557
2020 Non-shift worker 24 16 16 2 2 32 7 66 7 10519
2019 Shift worker 27 15 16 2 4 26 10 66 9 596
2019 Non-shift worker 22 16 20 3 3 29 8 60 9 9903
2018 Shift worker 26 19 17 3 4 24 8 66 9 388
2018 Non-shift worker 19 19 22 3 3 29 6 58 8 8359
2017 Shift worker 23 21 13 1 2 32 8 74 5 386
2017 Non-shift worker 16 19 19 2 3 33 8 60 9 7967
2014 Shift worker 16 18 22 3 2 30 8 57 8 675
2014 Non-shift worker 15 17 20 2 3 35 8 56 9 8227

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 29 9 1 2 13 1 86 3 560
2020 Non-shift worker 40 29 14 3 2 11 1 79 5 10521
2019 Shift worker 40 25 13 3 2 15 1 79 6 600
2019 Non-shift worker 37 28 17 3 2 12 2 75 6 9887
2018 Shift worker 34 32 16 4 2 11 1 75 7 390
2018 Non-shift worker 31 33 18 3 2 12 1 73 6 8358
2017 Shift worker 31 36 12 1 2 16 2 81 4 384
2017 Non-shift worker 30 33 15 3 2 14 2 75 6 7962
2014 Shift worker 23 35 20 3 2 17 1 70 6 675
2014 Non-shift worker 26 31 18 3 2 18 2 71 6 8230

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 11 89 555
2020 Non-shift worker 8 92 10502

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 554
2020 Non-shift worker 13 87 10517
2019 Shift worker 11 89 599
2019 Non-shift worker 15 85 9916
2017 Shift worker 15 85 386
2017 Non-shift worker 16 84 7964
2014 Shift worker 16 84 674
2014 Non-shift worker 15 85 8205

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 34 66 85
2020 Non-shift worker 46 54 1395

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 77 23 84
2020 Non-shift worker 82 18 1391
2019 Shift worker 67 33 69
2019 Non-shift worker 81 19 1454
2017 Shift worker 69 31 64
2017 Non-shift worker 78 22 1252
2014 Shift worker 79 21 107
2014 Non-shift worker 80 20 1195

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 33 4 2 0 1 1 93 2 63
2020 Non-shift worker 54 32 6 4 2 0 0 87 6 1133
2019 Shift worker 52 38 6 4 0 0 0 90 4 45
2019 Non-shift worker 52 30 6 8 2 1 0 83 10 1158
2017 Shift worker 35 45 11 6 2 2 0 81 8 45
2017 Non-shift worker 45 38 6 7 3 0 0 83 11 985
2014 Shift worker 38 38 8 9 6 0 1 77 15 84
2014 Non-shift worker 54 30 6 6 2 1 1 85 9 959

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 33 9 2 1 2 3 87 4 557
2020 Non-shift worker 55 29 7 3 1 2 3 88 5 10539
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 33 10 6 2 3 0 82 8 554
2020 Non-shift worker 44 32 12 7 3 2 0 78 10 10504

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 38 8 4 1 2 0 86 5 560
2020 Non-shift worker 45 40 9 5 1 1 0 85 6 10557

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 34 9 4 2 2 0 85 6 559
2020 Non-shift worker 44 37 11 5 1 1 0 82 7 10510

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 31 17 5 1 3 0 76 7 554
2020 Non-shift worker 39 37 16 4 1 1 1 77 6 10492

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 31 10 3 1 3 2 86 4 558
2020 Non-shift worker 50 33 11 3 1 1 1 85 4 10516

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 75 17 3 1 0 3 2 96 1 556
2020 Non-shift worker 74 18 4 1 0 3 1 95 1 10525

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 33 6 3 2 1 0 89 5 556
2020 Non-shift worker 59 30 6 2 1 1 0 90 3 10513

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 30 7 5 3 1 0 85 8 556
2020 Non-shift worker 55 28 8 5 3 1 0 83 8 10511

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 26 9 2 2 2 0 87 4 556
2020 Non-shift worker 61 27 7 2 1 1 0 89 4 10524

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 91 9 43
2020 Non-shift worker 96 4 2853

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 21 27 12 5 0 2 54 18 39
2020 Non-shift worker 25 35 18 15 6 0 0 60 21 2755

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 37 8 2 1 1 0 88 4 558
2020 Non-shift worker 50 36 8 3 1 1 0 87 5 10531
2019 Shift worker 38 39 12 4 3 3 0 80 7 599
2019 Non-shift worker 38 39 13 5 2 2 0 79 8 9873
2018 Shift worker 33 39 12 6 4 5 1 76 11 391
2018 Non-shift worker 34 41 14 6 3 2 0 77 9 8376
2017 Shift worker 21 37 18 10 3 10 0 65 15 385
2017 Non-shift worker 24 41 17 8 5 5 0 69 13 7959

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 28 11 6 5 3 0 77 11 558
2020 Non-shift worker 45 28 11 9 6 1 0 74 14 10523

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 28 11 2 1 5 1 85 3 558
2020 Non-shift worker 55 26 10 3 2 2 1 84 6 10489

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 31 13 5 3 1 0 79 8 558
2020 Non-shift worker 42 33 14 7 3 1 0 76 11 10526
2019 Shift worker 33 37 14 9 6 2 0 72 15 601
2019 Non-shift worker 28 36 17 11 6 1 0 65 17 9899
2018 Shift worker 28 35 17 7 9 2 1 66 16 392
2018 Non-shift worker 25 37 17 12 7 2 0 63 19 8386
2017 Shift worker 20 39 19 9 9 4 0 61 19 387
2017 Non-shift worker 17 40 19 13 9 2 0 58 23 7968

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 43 9 2 5 0 2 84 7 43
2020 Non-shift worker 29 46 13 9 2 1 1 76 11 2855
2019 Shift worker 15 43 16 4 6 8 8 69 11 35
2019 Non-shift worker 22 45 15 10 3 2 3 70 15 2565

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 16 17 10 9 0 3 63 19 557
2020 Non-shift worker 40 23 16 10 9 0 2 65 19 10549

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 30 18 10 7 0 1 65 17 557
2020 Non-shift worker 34 30 19 9 7 0 1 64 17 10523
2019 Shift worker 25 25 23 14 12 0 2 50 26 600
2019 Non-shift worker 23 27 22 13 14 0 1 51 27 9912
2018 Shift worker 18 20 27 16 18 1 1 39 34 392
2018 Non-shift worker 18 24 24 15 18 0 1 43 33 8379
2017 Shift worker 14 17 21 21 24 0 4 32 46 386
2017 Non-shift worker 19 23 20 15 20 0 3 43 36 7958

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 29 21 10 5 0 1 63 16 557
2020 Non-shift worker 21 27 26 15 10 0 0 49 25 10541
2019 Shift worker 37 28 20 8 5 0 1 66 13 602
2019 Non-shift worker 21 28 26 14 10 0 1 50 24 9899
2018 Shift worker 29 27 27 11 5 0 1 57 16 392
2018 Non-shift worker 17 25 29 16 11 0 1 43 28 8378
2017 Shift worker 23 32 27 10 6 0 2 56 16 386
2017 Non-shift worker 16 24 28 17 13 0 1 41 31 7965

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 24 16 7 5 0 3 72 11 558
2020 Non-shift worker 29 29 22 12 7 0 1 59 19 10515
2019 Shift worker 41 30 15 6 5 1 3 73 11 596
2019 Non-shift worker 27 29 22 12 8 0 1 57 21 9855
2018 Shift worker 36 33 17 7 4 0 3 71 11 389
2018 Non-shift worker 21 28 25 15 9 0 1 50 24 8352
2017 Shift worker 30 30 18 9 6 2 5 65 17 385
2017 Non-shift worker 20 27 25 15 11 0 2 48 27 7954

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 24 13 9 6 0 2 71 15 556
2020 Non-shift worker 29 25 21 13 10 1 1 55 23 10499
2019 Shift worker 39 25 15 10 7 2 1 66 18 602
2019 Non-shift worker 25 26 21 15 11 1 1 52 27 9866
2018 Shift worker 32 25 20 12 8 1 2 59 21 390
2018 Non-shift worker 20 24 24 17 13 1 1 44 31 8339
2017 Shift worker 30 27 19 11 9 2 2 59 21 386
2017 Non-shift worker 18 22 23 19 16 1 2 41 35 7957

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 19 6 2 3 0 3 88 5 556
2020 Non-shift worker 48 23 13 7 5 0 4 74 12 10499
2019 Shift worker 60 21 8 4 3 1 4 85 7 600
2019 Non-shift worker 50 23 12 6 4 0 4 77 11 9872
2018 Shift worker 53 22 13 3 4 1 4 79 7 392
2018 Non-shift worker 44 24 15 7 5 0 5 72 12 8362
2017 Shift worker 48 20 14 4 5 1 8 75 10 385
2017 Non-shift worker 39 24 15 7 6 1 8 69 14 7942

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 27 17 9 5 0 1 68 14 555
2020 Non-shift worker 31 27 21 12 8 0 1 59 20 10522
2019 Shift worker 48 22 15 8 6 0 1 71 14 596
2019 Non-shift worker 38 29 18 8 6 0 1 67 15 9872
2018 Shift worker 39 27 17 9 7 0 1 67 16 390
2018 Non-shift worker 33 27 22 10 8 0 1 60 18 8358
2017 Shift worker 34 28 19 8 9 1 2 63 17 383
2017 Non-shift worker 29 31 22 10 7 0 1 60 17 7948

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 21 14 9 6 1 5 69 16 558
2020 Non-shift worker 33 25 18 10 8 0 6 61 19 10531

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 24 15 7 2 1 3 76 9 559
2020 Non-shift worker 38 33 17 7 3 1 1 72 10 10513
2019 Shift worker 45 25 16 5 5 2 1 73 10 600
2019 Non-shift worker 32 34 20 8 5 1 1 67 13 9882
2018 Shift worker 34 30 21 10 3 0 2 66 13 386
2018 Non-shift worker 26 33 24 11 5 1 1 60 16 8343
2017 Shift worker 35 27 20 8 6 1 3 64 15 384
2017 Non-shift worker 26 33 22 11 6 1 2 60 17 7934

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 23 17 8 3 1 2 71 11 559
2020 Non-shift worker 30 33 21 10 5 1 1 64 15 10508
2019 Shift worker 39 28 17 8 5 2 0 69 13 602
2019 Non-shift worker 25 32 23 13 7 1 1 57 19 9876
2018 Shift worker 34 29 24 10 3 0 1 64 12 387
2018 Non-shift worker 21 30 25 15 8 1 1 51 23 8350
2017 Shift worker 31 28 17 12 6 2 3 63 20 385
2017 Non-shift worker 20 30 24 15 10 1 2 50 25 7945

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 26 14 8 3 0 2 74 11 559
2020 Non-shift worker 37 31 18 8 4 0 1 69 13 10519
2019 Shift worker 37 28 20 8 5 1 0 67 13 603
2019 Non-shift worker 31 30 21 11 6 0 1 62 17 9881
2018 Shift worker 35 28 21 12 2 0 2 64 14 385
2018 Non-shift worker 25 31 23 13 7 0 1 56 20 8341
2017 Shift worker 33 26 19 14 5 1 2 61 20 385
2017 Non-shift worker 26 31 21 13 8 1 2 58 21 7947

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 24 10 6 4 0 1 79 10 558
2020 Non-shift worker 48 26 14 6 4 1 1 75 11 10484
2019 Shift worker 48 23 16 7 5 1 1 72 12 598
2019 Non-shift worker 43 27 15 8 6 0 1 71 14 9875

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 28 21 8 5 0 1 66 13 560
2020 Non-shift worker 31 31 22 10 5 0 0 62 16 10521

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 28 17 9 5 0 1 69 14 559
2020 Non-shift worker 28 30 22 11 7 0 1 59 19 10506
2019 Shift worker 40 28 19 6 6 1 1 69 12 601
2019 Non-shift worker 30 30 22 11 7 0 1 61 17 9847
2018 Shift worker 34 29 22 9 3 0 3 64 12 384
2018 Non-shift worker 26 28 23 13 8 0 1 55 22 8320
2017 Shift worker 31 27 19 11 6 2 3 61 19 384
2017 Non-shift worker 24 29 22 14 9 1 2 54 23 7929

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 23 12 4 3 0 2 81 7 555
2020 Non-shift worker 56 25 12 3 2 0 2 83 5 10463
2019 Shift worker 60 19 12 3 3 1 1 81 6 602
2019 Non-shift worker 57 23 11 5 3 0 2 81 8 9867
2018 Shift worker 57 23 10 3 2 1 3 83 6 386
2018 Non-shift worker 52 23 12 5 4 0 2 78 9 8316
2017 Shift worker 56 21 12 5 3 1 3 80 8 387
2017 Non-shift worker 55 23 12 5 3 0 2 80 8 7951

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 33 17 7 4 0 1 71 11 557
2020 Non-shift worker 31 35 20 8 4 0 0 67 13 10485

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 19 8 2 1 0 3 88 4 554
2020 Non-shift worker 71 16 5 1 1 0 4 92 3 10476
2019 Shift worker 67 15 9 2 2 2 4 87 4 600
2019 Non-shift worker 73 12 5 2 1 1 6 91 3 9847
2018 Shift worker 68 17 7 3 1 1 5 89 4 388
2018 Non-shift worker 69 15 6 2 2 1 5 89 5 8321

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 80 8 4 2 3 0 3 91 5 555
2020 Non-shift worker 80 9 3 2 2 1 3 92 4 10461
2019 Shift worker 79 8 4 3 3 0 2 88 7 602
2019 Non-shift worker 73 11 5 4 3 1 3 87 7 9884
2018 Shift worker 70 11 6 4 4 1 4 85 9 386
2018 Non-shift worker 69 13 6 3 4 1 4 86 7 8322
2017 Shift worker 70 12 6 3 3 1 4 87 7 386
2017 Non-shift worker 70 12 6 3 3 1 5 87 7 7955

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 12 5 3 2 0 2 91 4 555
2020 Non-shift worker 72 17 6 2 1 0 2 91 3 10458
2019 Shift worker 70 16 7 3 2 0 2 88 5 601
2019 Non-shift worker 61 23 8 3 2 0 2 86 5 9855
2018 Shift worker 60 20 8 5 3 0 4 83 8 392
2018 Non-shift worker 57 24 10 4 2 0 2 83 7 8354
2017 Shift worker 56 22 9 3 3 2 4 84 7 387
2017 Non-shift worker 57 24 9 4 2 0 3 85 6 7952

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 79 9 4 3 3 0 2 89 7 552
2020 Non-shift worker 71 14 6 3 3 0 2 87 6 10480
2019 Shift worker 72 12 6 4 3 0 2 86 8 603
2019 Non-shift worker 64 17 8 5 4 0 2 83 9 9839
2018 Shift worker 64 17 5 4 5 0 4 84 10 392
2018 Non-shift worker 58 20 10 6 5 0 2 79 11 8333
2017 Shift worker 68 13 7 4 3 2 3 85 7 386
2017 Non-shift worker 61 18 8 5 5 0 3 81 10 7960

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 72 6 3 1 1 1 16 94 3 556
2020 Non-shift worker 64 11 4 2 1 0 18 92 3 10497
2019 Shift worker 72 7 3 1 1 1 15 94 3 598
2019 Non-shift worker 60 12 5 2 1 0 20 91 4 9837
2018 Shift worker 69 8 5 1 0 0 16 92 1 389
2018 Non-shift worker 55 12 6 2 1 0 23 88 4 8295
2017 Shift worker 66 11 2 2 1 1 17 94 3 386
2017 Non-shift worker 55 12 5 2 1 0 24 89 4 7952

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 75 13 5 1 3 0 3 91 4 559
2020 Non-shift worker 71 16 6 2 1 0 3 91 3 10524
2019 Shift worker 76 12 4 1 2 1 4 92 3 603
2019 Non-shift worker 69 16 6 2 1 0 5 90 3 9851
2018 Shift worker 70 14 6 1 1 1 6 90 3 388
2018 Non-shift worker 63 19 8 2 1 0 5 87 4 8320
2017 Shift worker 68 15 5 2 1 1 8 91 3 382
2017 Non-shift worker 64 18 7 3 1 0 7 88 4 7913

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 16 10 5 9 0 2 76 14 556
2020 Non-shift worker 69 15 6 3 3 0 2 87 7 10525
2019 Shift worker 59 15 9 5 9 1 2 76 15 604
2019 Non-shift worker 70 13 6 3 4 1 3 86 8 9880
2018 Shift worker 52 17 12 9 7 0 4 72 16 392
2018 Non-shift worker 65 15 7 4 5 1 4 84 9 8344
2017 Shift worker 50 17 15 6 7 1 5 71 14 386
2017 Non-shift worker 66 15 7 4 4 1 5 85 8 7962

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 23 16 7 2 0 1 74 9 557
2020 Non-shift worker 46 29 16 6 3 0 1 76 8 10538
2019 Shift worker 56 20 14 4 3 0 2 78 7 601
2019 Non-shift worker 56 25 11 4 2 0 2 83 6 9865
2018 Shift worker 53 22 13 7 1 1 4 79 8 391
2018 Non-shift worker 50 28 13 5 2 0 2 79 7 8342
2017 Shift worker 51 25 11 5 5 1 3 78 10 387
2017 Non-shift worker 50 27 12 4 2 0 3 81 6 7949

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 33 21 7 2 0 0 70 9 557
2020 Non-shift worker 31 40 20 6 3 0 0 72 8 10539

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 38 26 8 3 0 0 63 12 556
2020 Non-shift worker 16 34 34 11 4 0 0 51 15 10551
2019 Shift worker 25 38 24 10 2 0 0 64 12 603
2019 Non-shift worker 17 33 33 12 4 0 0 51 16 9904
2018 Shift worker 19 36 29 12 4 0 0 55 16 391
2018 Non-shift worker 13 31 36 14 5 0 0 45 19 8386
2017 Shift worker 14 32 36 12 5 1 0 47 17 385
2017 Non-shift worker 11 28 39 15 7 0 0 39 22 7972

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 14 32 32 16 0 0 47 20 559
2020 Non-shift worker 9 20 39 22 10 0 0 32 29 10517
2019 Shift worker 6 14 31 28 21 0 1 49 20 597
2019 Non-shift worker 9 18 37 24 12 0 0 36 27 9852
2018 Shift worker 6 14 33 31 16 0 0 47 20 387
2018 Non-shift worker 10 19 39 22 10 0 0 32 29 8264
2017 Shift worker 7 13 32 29 16 1 2 47 20 386
2017 Non-shift worker 9 21 38 21 10 0 1 31 30 7944
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 56 15 2 67 33 560
2020 Non-shift worker 30 55 14 1 65 35 10563

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 43 57 152
2020 Non-shift worker 33 67 3143

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 18 9 5 3 3 15 79 10 557
2020 Non-shift worker 45 18 13 7 6 1 9 71 15 10545
2019 Shift worker 49 16 13 6 5 2 7 73 13 598
2019 Non-shift worker 40 18 15 10 10 1 6 62 22 9817
2018 Shift worker 40 17 11 10 11 1 10 64 24 393
2018 Non-shift worker 37 16 15 10 13 1 8 58 25 8379

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 21 21 20 13 1 3 44 35 152
2020 Non-shift worker 12 21 17 19 24 1 5 35 46 3141

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 15 24 18 22 1 1 35 41 151
2020 Non-shift worker 9 18 16 21 34 1 2 28 56 3144
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