2020 Public Service Employee Survey Results by Theme for Health Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - EN

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 45 45 10 0 0 0 0 90 0 20
2019 EN 61 33 6 0 0 0 0 94 0 18
2019 EN-04 60 30 10 0 0 0 0 90 0 10
2018 EN 24 71 0 0 6 0 0 94 6 17
2018 EN-04 20 70 0 0 10 0 0 90 10 10
2017 EN 25 65 5 5 0 0 0 90 5 20
2017 EN-04 20 70 10 0 0 0 0 90 0 10
2014 EN 33 56 0 5 5 0 0 89 11 18

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 45 40 10 0 5 0 0 85 5 20
2019 EN 44 50 0 6 0 0 0 94 6 18
2019 EN-04 20 70 0 10 0 0 0 90 10 10
2018 EN 29 47 6 6 12 0 0 76 18 17
2018 EN-04 20 50 10 0 20 0 0 70 20 10
2017 EN 35 35 15 5 10 0 0 70 15 20
2017 EN-04 20 41 30 0 10 0 0 60 10 10

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 60 25 10 5 0 0 0 85 5 20
2019 EN 76 18 6 0 0 0 0 94 0 17
2019 EN-04 60 30 10 0 0 0 0 90 0 10
2018 EN 53 41 6 0 0 0 0 94 0 17
2018 EN-04 60 30 10 0 0 0 0 90 0 10
2017 EN 61 25 15 0 0 0 0 85 0 20
2017 EN-04 70 20 10 0 0 0 0 90 0 10
2014 EN 51 38 5 5 0 0 0 89 5 18

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 50 45 5 0 0 0 0 95 0 20
2019 EN 67 33 0 0 0 0 0 100 0 18
2019 EN-04 60 40 0 0 0 0 0 100 0 10
2018 EN 47 41 12 0 0 0 0 88 0 17
2018 EN-04 50 30 20 0 0 0 0 80 0 10
2017 EN 40 55 5 0 0 0 0 95 0 20
2017 EN-04 30 60 10 0 0 0 0 90 0 10
2014 EN 38 51 5 5 0 0 0 89 5 18

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 50 45 0 0 5 0 0 95 5 20
2019 EN 39 33 22 0 6 0 0 72 6 18
2019 EN-04 40 30 20 0 10 0 0 70 10 10
2018 EN 35 35 12 12 6 0 0 71 18 17
2018 EN-04 30 30 20 10 10 0 0 60 20 10
2017 EN 40 20 20 15 5 0 0 60 20 20
2017 EN-04 30 10 31 20 10 0 0 40 30 10
2014 EN 11 67 16 5 0 0 0 78 5 18

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 45 45 5 0 5 0 0 90 5 20
2019 EN 39 39 17 0 6 0 0 78 6 18
2019 EN-04 40 40 10 0 10 0 0 80 10 10
2018 EN 35 47 6 6 6 0 0 82 12 17
2018 EN-04 40 40 10 0 10 0 0 80 10 10
2017 EN 35 35 10 10 10 0 0 70 20 20
2017 EN-04 30 31 20 10 10 0 0 60 20 10
2014 EN 16 56 16 11 0 0 0 73 11 18

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 35 35 15 5 0 10 0 78 6 20
2019 EN 17 44 22 6 0 11 0 69 6 18
2019 EN-04 10 30 40 0 0 20 0 50 0 10
2018 EN 29 41 12 6 0 12 0 80 7 17
2018 EN-04 30 30 20 0 0 20 0 75 0 10
2017 EN 30 15 25 20 5 5 0 48 26 20
2017 EN-04 20 0 40 21 10 10 0 22 34 10
2014 EN 16 38 23 16 5 0 0 55 22 18
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 75 15 5 5 0 0 0 90 5 20
2019 EN 71 18 0 0 6 0 6 94 6 17

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 45 40 5 10 0 0 0 85 10 20
2019 EN 50 39 6 0 6 0 0 89 6 18
2019 EN-04 50 30 10 0 10 0 0 80 10 10
2018 EN 35 29 0 18 12 6 0 69 31 17
2018 EN-04 30 30 0 10 20 10 0 67 33 10
2017 EN 35 35 5 5 20 0 0 70 25 20
2017 EN-04 30 31 10 10 20 0 0 60 30 10
2014 EN 49 23 16 5 5 0 0 73 11 18

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 65 20 10 5 0 0 0 85 5 20
2019 EN 61 28 6 0 6 0 0 89 6 18
2019 EN-04 70 20 0 0 10 0 0 90 10 10
2018 EN 53 29 0 6 12 0 0 82 18 17
2018 EN-04 60 20 0 0 20 0 0 80 20 10
2017 EN 50 30 0 10 10 0 0 80 20 20
2017 EN-04 50 20 0 20 10 0 0 70 30 10
2014 EN 45 27 5 16 5 0 0 73 22 18

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 45 30 5 0 5 15 0 88 6 20
2019 EN 33 28 11 6 6 17 0 73 13 18
2019 EN-04 30 20 10 10 10 20 0 63 25 10
2018 EN 35 29 12 12 6 6 0 69 19 17
2018 EN-04 40 30 0 20 10 0 0 70 30 10
2017 EN 25 35 15 0 10 15 0 71 12 20
2017 EN-04 20 41 10 0 10 20 0 75 12 10
2014 EN 11 33 22 5 0 29 0 62 8 18

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 35 40 15 0 5 5 0 79 5 20
2019 EN 28 28 33 6 6 0 0 56 11 18
2019 EN-04 40 10 30 10 10 0 0 50 20 10
2018 EN 29 35 6 18 6 6 0 69 25 17
2018 EN-04 40 20 0 20 10 10 0 67 33 10
2017 EN 20 25 20 20 15 0 0 45 34 20
2017 EN-04 20 0 31 40 10 0 0 20 50 10
2014 EN 11 27 22 5 16 18 0 47 27 18

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 25 35 25 5 5 5 0 63 11 20
2019 EN 11 39 28 6 6 11 0 56 13 18
2019 EN-04 10 40 20 0 10 20 0 63 13 10
2018 EN 6 35 18 18 6 18 0 50 29 17
2018 EN-04 10 20 10 20 10 30 0 43 43 10
2017 EN 15 21 5 25 25 10 0 40 55 20
2017 EN-04 10 21 0 30 30 10 0 34 66 10
2014 EN 11 27 0 22 11 29 0 54 46 18

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 15 45 15 15 5 5 0 63 21 20
2019 EN 11 33 17 28 6 6 0 47 35 18
2019 EN-04 10 20 20 30 10 10 0 33 44 10
2018 EN 12 41 12 18 6 12 0 60 27 17
2018 EN-04 20 30 10 10 10 20 0 63 25 10
2017 EN 10 30 25 20 15 0 0 40 35 20
2017 EN-04 10 10 40 31 10 0 0 20 41 10
2014 EN 5 34 27 27 5 0 0 40 33 18
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 50 40 10 0 0 0 0 90 0 20
2019 EN 39 44 17 0 0 0 0 83 0 18
2019 EN-04 30 50 20 0 0 0 0 80 0 10
2018 EN 18 35 29 6 12 0 0 53 18 17
2018 EN-04 20 30 30 0 20 0 0 50 20 10
2017 EN 15 50 15 5 15 0 0 66 20 20
2017 EN-04 0 60 10 10 20 0 0 60 30 10
2014 EN 34 27 27 5 5 0 0 62 11 18

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 45 45 10 0 0 0 0 90 0 20
2019 EN 39 50 11 0 0 0 0 89 0 18
2019 EN-04 20 60 20 0 0 0 0 80 0 10
2018 EN 12 59 12 12 6 0 0 71 18 17
2018 EN-04 10 50 20 10 10 0 0 60 20 10
2017 EN 20 45 15 20 0 0 0 65 20 20
2017 EN-04 10 40 31 20 0 0 0 50 20 10

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 75 15 5 5 0 0 0 90 5 20
2019 EN 56 28 0 11 6 0 0 83 17 18
2019 EN-04 50 30 0 10 10 0 0 80 20 10
2018 EN 24 41 12 12 12 0 0 65 24 17
2018 EN-04 20 40 10 10 20 0 0 60 30 10
2017 EN 40 30 5 10 15 0 0 70 25 20
2017 EN-04 41 20 10 20 10 0 0 60 30 10
2014 EN 38 29 16 11 5 0 0 67 16 18

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 40 50 10 0 0 0 0 90 0 20
2019 EN 33 33 22 11 0 0 0 67 11 18
2019 EN-04 40 20 20 20 0 0 0 60 20 10
2018 EN 18 47 18 18 0 0 0 65 18 17
2018 EN-04 10 50 30 10 0 0 0 60 10 10
2017 EN 20 25 5 35 15 0 0 45 50 20
2017 EN-04 10 20 10 41 20 0 0 30 60 10
2014 EN 11 44 23 22 0 0 0 55 22 18

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 68 16 5 5 0 0 5 89 6 19

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 35 35 5 10 10 0 5 74 21 20
2019 EN 28 28 17 0 17 11 0 63 19 18
2019 EN-04 30 30 0 0 20 20 0 75 25 10
2018 EN 29 18 18 12 18 6 0 50 31 17
2018 EN-04 20 20 20 0 30 10 0 44 33 10
2017 EN 20 15 15 15 30 5 0 37 47 20
2017 EN-04 10 20 21 10 40 0 0 30 50 10
2014 EN 16 29 11 22 22 0 0 45 44 18

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 15 30 15 15 25 0 0 45 40 20
2019 EN 17 6 28 11 33 6 0 24 47 18
2019 EN-04 20 0 20 0 50 10 0 22 56 10
2018 EN 6 29 29 6 29 0 0 35 35 17
2018 EN-04 10 30 20 0 40 0 0 40 40 10
2017 EN 10 10 10 26 44 0 0 20 70 20
2017 EN-04 10 0 0 21 69 0 0 10 90 10
2014 EN 11 18 5 38 27 0 0 29 66 18

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 65 15 15 0 5 0 0 80 5 20
2019 EN 72 22 0 6 0 0 0 94 6 18
2019 EN-04 90 10 0 0 0 0 0 100 0 10

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 60 20 15 5 0 0 0 80 5 20
2019 EN 44 39 11 0 0 6 0 88 0 18
2019 EN-04 40 40 10 0 0 10 0 89 0 10

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 90 5 0 0 5 0 0 95 5 20
2019 EN 83 0 0 0 0 6 11 100 0 18
2019 EN-04 80 0 0 0 0 10 10 100 0 10

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 85 5 5 0 0 0 5 95 0 20
2019 EN 72 6 6 0 0 0 17 93 0 18
2019 EN-04 60 10 10 0 0 0 20 88 0 10

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 50 30 5 15 0 0 0 80 15 20
2019 EN 22 56 11 11 0 0 0 78 11 18
2019 EN-04 10 60 20 10 0 0 0 70 10 10
2018 EN 24 35 29 0 12 0 0 59 12 17
2018 EN-04 30 10 40 0 20 0 0 40 20 10
2017 EN 20 51 10 20 0 0 0 70 20 20
2017 EN-04 10 50 20 20 0 0 0 60 20 10
2014 EN 29 38 5 16 11 0 0 67 27 18

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 50 25 10 10 5 0 0 75 15 20
2019 EN 33 44 17 0 6 0 0 78 6 18
2019 EN-04 20 60 10 0 10 0 0 80 10 10
2018 EN 29 29 24 6 12 0 0 59 18 17
2018 EN-04 20 30 20 10 20 0 0 50 30 10
2017 EN 20 50 5 10 15 0 0 70 25 20
2017 EN-04 21 40 10 10 20 0 0 60 30 10
2014 EN 27 40 5 11 16 0 0 67 27 18

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 50 30 10 5 5 0 0 80 10 20
2019 EN 17 72 6 0 6 0 0 89 6 18
2019 EN-04 10 70 10 0 10 0 0 80 10 10
2018 EN 35 24 12 12 12 0 6 63 25 17
2018 EN-04 20 30 10 10 20 0 10 56 33 10
2017 EN 25 50 5 10 10 0 0 75 20 20
2017 EN-04 21 50 10 10 10 0 0 70 20 10
2014 EN 16 56 5 22 0 0 0 73 22 18

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 35 40 15 5 5 0 0 75 10 20
2019 EN 11 67 11 0 6 6 0 82 6 18
2019 EN-04 10 70 0 0 10 10 0 89 11 10
2018 EN 12 65 0 12 6 0 6 81 19 17
2018 EN-04 10 60 0 10 10 0 10 78 22 10
2017 EN 25 41 5 15 15 0 0 66 30 20
2017 EN-04 10 41 10 20 20 0 0 50 40 10

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 80 10 5 5 0 0 0 90 5 20
2019 EN 67 33 0 0 0 0 0 100 0 18
2019 EN-04 70 30 0 0 0 0 0 100 0 10
2018 EN 35 41 12 12 0 0 0 76 12 17
2018 EN-04 30 40 20 10 0 0 0 70 10 10
2017 EN 31 50 0 15 5 0 0 80 20 20
2017 EN-04 20 60 0 20 0 0 0 80 20 10
2014 EN 45 33 16 5 0 0 0 78 5 18

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 40 35 5 20 0 0 0 75 20 20
2019 EN 22 39 17 17 6 0 0 61 22 18
2019 EN-04 30 40 10 20 0 0 0 70 20 10
2018 EN 29 24 29 6 12 0 0 53 18 17
2018 EN-04 40 30 30 0 0 0 0 70 0 10
2017 EN 10 40 34 10 5 0 0 51 15 20
2017 EN-04 10 41 50 0 0 0 0 50 0 10
2014 EN 11 40 27 16 5 0 0 51 22 18

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 EN 50 50 20

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 75 20 0 0 0 0 5 100 0 20

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 EN 5 60 35 20
2019 EN 0 61 39 18
2019 EN-04 0 60 40 10
2018 EN 18 59 24 17
2018 EN-04 10 50 40 10
2017 EN 35 39 26 20
2017 EN-04 41 40 20 10
2014 EN 34 38 27 18
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 55 30 15 0 0 0 0 85 0 20
2019 EN 39 56 6 0 0 0 0 94 0 18
2019 EN-04 30 60 10 0 0 0 0 90 0 10
2018 EN 47 35 12 6 0 0 0 82 6 17
2018 EN-04 50 30 10 10 0 0 0 80 10 10
2017 EN 35 45 5 10 5 0 0 80 15 20
2017 EN-04 40 31 10 10 10 0 0 70 20 10
2014 EN 22 56 5 11 5 0 0 78 16 18

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 25 45 20 5 5 0 0 70 10 20
2019 EN 17 50 22 6 6 0 0 67 11 18
2019 EN-04 20 40 20 10 10 0 0 60 20 10
2018 EN 6 41 29 18 6 0 0 47 24 17
2018 EN-04 10 40 10 30 10 0 0 50 40 10
2017 EN 20 36 10 25 10 0 0 56 34 20
2017 EN-04 10 31 10 30 20 0 0 41 50 10
2014 EN 11 40 22 11 16 0 0 51 27 18

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 0 20 35 35 10 0 0 45 20 20
2019 EN 6 50 17 28 0 0 0 28 56 18
2019 EN-04 10 40 20 30 0 0 0 30 50 10
2018 EN 12 24 41 12 12 0 0 24 35 17
2018 EN-04 10 20 40 10 20 0 0 30 30 10
2017 EN 0 25 34 36 5 0 0 41 25 20
2017 EN-04 0 20 40 41 0 0 0 41 20 10
2014 EN 16 22 34 27 0 0 0 27 38 18

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 0 5 25 40 30 0 0 70 5 20
2019 EN 0 18 24 41 12 6 0 56 19 17
2018 EN 12 24 24 18 24 0 0 41 35 17
2018 EN-04 10 20 10 20 40 0 0 60 30 10
2017 EN 5 15 35 30 10 5 0 42 21 20
2017 EN-04 0 0 50 41 10 0 0 50 0 10
2014 EN 11 11 22 44 5 7 0 53 24 18

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 15 25 40 15 5 0 0 20 40 20
2019 EN 44 17 28 11 0 0 0 11 61 18
2019 EN-04 30 20 40 10 0 0 0 10 50 10
2018 EN 29 35 18 18 0 0 0 18 65 17
2018 EN-04 20 40 20 20 0 0 0 20 60 10
2017 EN 25 44 16 15 0 0 0 15 69 20
2017 EN-04 30 50 11 10 0 0 0 10 79 10
2014 EN 27 56 11 5 0 0 0 5 84 18

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 0 25 20 30 25 0 0 55 25 20
2019 EN 6 17 39 39 0 0 0 39 22 18
2019 EN-04 10 10 30 50 0 0 0 50 20 10
2018 EN 12 24 29 0 35 0 0 35 35 17
2018 EN-04 10 20 20 0 50 0 0 50 30 10
2017 EN 5 45 25 26 0 0 0 26 50 20
2017 EN-04 10 30 40 21 0 0 0 21 40 10
2014 EN 5 11 44 40 0 0 0 40 16 18

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 0 25 20 40 15 0 0 55 25 20
2019 EN 11 22 22 33 11 0 0 44 33 18
2019 EN-04 10 0 30 40 20 0 0 60 10 10
2018 EN 0 24 24 24 18 12 0 47 27 17
2018 EN-04 0 10 20 20 30 20 0 63 13 10
2017 EN 15 25 30 26 0 0 5 27 41 20
2017 EN-04 10 30 30 31 0 0 0 31 40 10
2014 EN 27 11 16 27 7 5 5 38 43 18

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 0 0 35 30 35 0 0 65 0 20
2019 EN 6 0 33 22 39 0 0 61 6 18
2019 EN-04 10 0 30 20 40 0 0 60 10 10
2018 EN 0 6 29 29 29 6 0 63 6 17
2018 EN-04 0 10 20 20 40 10 0 67 11 10
2017 EN 5 25 40 20 5 0 5 26 31 20
2017 EN-04 0 30 30 31 10 0 0 41 30 10
2014 EN 5 22 16 33 18 5 0 54 29 18

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 10 20 35 15 15 5 0 32 32 20
2019 EN 17 28 28 22 6 0 0 28 44 18
2019 EN-04 10 30 30 20 10 0 0 30 40 10
2018 EN 24 29 12 12 18 6 0 31 56 17
2018 EN-04 20 20 10 10 30 10 0 44 44 10
2017 EN 15 35 35 10 5 0 0 15 50 20
2017 EN-04 20 20 50 10 0 0 0 10 40 10
2014 EN 22 23 49 0 5 0 0 5 45 18

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 5 10 50 35 0 0 0 35 15 20
2019 EN 11 22 28 28 11 0 0 39 33 18
2019 EN-04 10 40 20 20 10 0 0 30 50 10

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 25 40 25 0 5 5 0 68 5 20
2019 EN 11 33 44 0 6 6 0 47 6 18
2019 EN-04 10 40 30 0 10 10 0 56 11 10

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 65 25 5 0 5 0 0 90 5 20
2019 EN 67 11 11 6 6 0 0 78 11 18
2019 EN-04 70 0 20 0 10 0 0 70 10 10
2018 EN 47 29 12 0 12 0 0 76 12 17
2018 EN-04 50 10 20 0 20 0 0 60 20 10
2017 EN 50 20 0 10 15 5 0 74 26 20
2017 EN-04 41 20 0 10 20 10 0 67 33 10
2014 EN 49 23 5 22 0 0 0 73 22 18

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 75 15 10 0 0 0 0 90 0 20
2019 EN 61 22 6 6 6 0 0 83 11 18
2019 EN-04 70 0 10 10 10 0 0 70 20 10
2018 EN 53 35 6 0 6 0 0 88 6 17
2018 EN-04 70 10 10 0 10 0 0 80 10 10
2017 EN 70 15 0 5 10 0 0 85 15 20
2017 EN-04 70 10 0 10 10 0 0 80 20 10
2014 EN 56 38 5 0 0 0 0 95 0 18

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 70 20 5 5 0 0 0 90 5 20
2019 EN 56 39 6 0 0 0 0 94 0 18
2019 EN-04 60 30 10 0 0 0 0 90 0 10
2018 EN 47 41 6 0 6 0 0 88 6 17
2018 EN-04 40 40 10 0 10 0 0 80 10 10

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 50 40 5 0 5 0 0 90 5 20
2019 EN 39 44 6 0 11 0 0 83 11 18
2019 EN-04 30 40 10 0 20 0 0 70 20 10
2018 EN 53 35 0 0 6 6 0 94 6 17
2018 EN-04 50 30 0 0 10 10 0 89 11 10
2017 EN 60 25 0 5 5 5 0 90 10 20
2017 EN-04 60 20 0 0 10 10 0 89 11 10
2014 EN 60 40 0 0 0 0 0 100 0 18

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 55 30 10 0 0 5 0 89 0 20
2019 EN 44 39 6 0 6 6 0 88 6 18
2019 EN-04 40 40 0 0 10 10 0 89 11 10
2018 EN 41 41 0 6 6 6 0 88 13 17
2018 EN-04 50 30 0 0 10 10 0 89 11 10
2017 EN 58 32 5 0 0 5 0 95 0 19
2017 EN-04 50 31 10 0 0 10 0 89 0 10
2014 EN 55 34 5 0 0 5 0 94 0 18

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 65 25 0 10 0 0 0 90 10 20
2019 EN 50 33 6 6 6 0 0 83 11 18
2019 EN-04 40 40 0 10 10 0 0 80 20 10
2018 EN 44 38 13 0 6 0 0 81 6 16
2017 EN 45 35 5 10 5 0 0 80 15 20
2017 EN-04 40 41 10 10 0 0 0 80 10 10
2014 EN 33 51 11 5 0 0 0 84 5 18

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 80 15 0 0 0 5 0 100 0 20

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 65 15 10 0 0 10 0 89 0 20

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 55 35 0 0 5 5 0 95 5 20

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 40 25 10 10 0 15 0 76 12 20
2019 EN 39 22 11 11 6 11 0 69 19 18
2019 EN-04 50 0 20 10 10 10 0 56 22 10
2018 EN 18 35 18 6 12 12 0 60 20 17
2018 EN-04 20 20 10 10 20 20 0 50 38 10
2017 EN 15 50 0 10 20 0 5 69 31 20
2017 EN-04 10 50 0 10 30 0 0 60 40 10
2014 EN 38 22 11 16 0 7 5 69 19 18

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 30 45 10 15 0 0 0 75 15 20
2019 EN 22 56 6 0 11 6 0 82 12 18
2019 EN-04 20 40 10 0 20 10 0 67 22 10
2018 EN 24 47 18 0 12 0 0 71 12 17
2018 EN-04 20 50 10 0 20 0 0 70 20 10
2017 EN 40 30 15 0 10 5 0 74 10 20
2017 EN-04 30 50 10 0 10 0 0 80 10 10
2014 EN 33 29 22 11 0 0 5 65 12 18

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 60 20 15 0 5 0 0 80 5 20
2019 EN 33 50 6 0 6 0 6 88 6 18
2019 EN-04 30 50 0 0 10 0 10 89 11 10
2018 EN 24 53 18 0 6 0 0 76 6 17
2018 EN-04 30 40 20 0 10 0 0 70 10 10

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 40 10 10 5 15 20 0 63 25 20
2019 EN 22 11 22 0 22 22 0 43 29 18
2019 EN-04 20 0 20 0 30 30 0 29 43 10
2018 EN 18 24 18 12 12 18 0 50 29 17
2018 EN-04 20 30 20 0 20 10 0 56 22 10
2017 EN 15 5 25 20 15 20 0 25 44 20
2017 EN-04 10 0 10 41 20 20 0 12 75 10
2014 EN 11 16 5 22 22 23 0 36 57 18

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 50 30 0 20 0 0 0 80 20 20

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 30 30 20 15 0 0 5 63 16 20
2019 EN 61 33 0 6 0 0 0 94 6 18
2019 EN-04 60 40 0 0 0 0 0 100 0 10
2017 EN 45 25 10 20 0 0 0 70 20 20
2017 EN-04 30 31 10 30 0 0 0 60 30 10
2014 EN 51 27 5 16 0 0 0 78 16 18

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 60 15 20 5 0 0 0 75 5 20
2019 EN 67 28 6 0 0 0 0 94 0 18
2019 EN-04 70 20 10 0 0 0 0 90 0 10
2017 EN 60 25 15 0 0 0 0 85 0 20
2017 EN-04 50 41 10 0 0 0 0 90 0 10
2014 EN 51 38 5 5 0 0 0 89 5 18

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 75 15 0 5 0 5 0 95 5 20
2017 EN 70 20 0 0 0 10 0 100 0 20
2017 EN-04 70 10 0 0 0 20 0 100 0 10
2014 EN 73 16 5 0 5 0 0 89 5 18

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 60 20 10 10 0 0 0 80 10 20
2019 EN 61 33 0 0 0 6 0 100 0 18
2019 EN-04 70 20 0 0 0 10 0 100 0 10

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 35 5 0 10 5 45 0 73 27 20
2019 EN 17 17 6 6 11 44 0 60 30 18
2019 EN-04 10 0 0 10 20 60 0 25 75 10
2018 EN 6 12 18 0 12 41 12 38 25 17
2018 EN-04 10 0 10 0 20 50 10 25 50 10
2017 EN 15 0 10 5 10 55 5 38 38 20
2017 EN-04 10 0 0 10 10 70 0 33 67 10
2014 EN 22 0 16 5 0 34 22 50 13 18

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 55 20 5 10 5 5 0 79 16 20
2019 EN 44 28 6 11 6 6 0 76 18 18
2019 EN-04 30 30 10 10 10 10 0 67 22 10
2018 EN 29 35 12 6 6 12 0 73 13 17
2018 EN-04 30 30 0 10 10 20 0 75 25 10
2017 EN 25 20 20 5 10 20 0 56 18 20
2017 EN-04 20 10 21 10 10 30 0 42 28 10
2014 EN 22 45 16 0 0 16 0 80 0 18

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 EN 0 100 20
2019 EN 0 100 18
2019 EN-04 0 100 10
2018 EN 0 100 17
2018 EN-04 0 100 10

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 30 5 10 0 0 55 0 78 0 20
2019 EN 17 11 17 0 0 56 0 63 0 18
2019 EN-04 10 0 20 0 0 70 0 33 0 10
2018 EN 6 18 18 0 0 47 12 57 0 17
2018 EN-04 10 10 10 0 0 60 10 67 0 10
2017 EN 10 5 10 0 5 65 5 50 17 20
2017 EN-04 10 0 10 0 0 80 0 50 0 10
2014 EN 5 5 22 0 0 45 22 33 0 18

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 55 20 15 5 0 5 0 79 5 20
2019 EN 33 33 6 6 0 22 0 86 7 18
2019 EN-04 30 30 10 0 0 30 0 86 0 10
2018 EN 24 41 12 6 0 18 0 79 7 17
2018 EN-04 30 30 10 0 0 30 0 86 0 10
2017 EN 20 30 20 0 5 25 0 67 7 20
2017 EN-04 20 10 31 0 0 40 0 49 0 10
2014 EN 27 40 16 0 0 16 0 80 0 18

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 EN 0 100 20

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 EN 10 90 20
2019 EN 11 89 18
2019 EN-04 20 80 10

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 65 20 5 10 0 0 0 85 10 20
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 55 30 5 5 0 5 0 89 5 20

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 50 15 35 0 0 0 0 65 0 20

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 45 25 20 10 0 0 0 70 10 20

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 30 40 15 10 0 0 5 74 11 20

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 50 30 5 5 0 5 5 89 6 20

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 80 15 0 0 0 5 0 100 0 20

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 75 20 5 0 0 0 0 95 0 20

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 75 25 0 0 0 0 0 100 0 20

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 70 20 5 5 0 0 0 90 5 20

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 75 25 0 0 0 0 0 100 0 20
2019 EN 50 33 11 6 0 0 0 83 6 18
2019 EN-04 50 20 20 10 0 0 0 70 10 10
2018 EN 47 41 0 6 0 6 0 94 6 17
2018 EN-04 40 50 0 0 0 10 0 100 0 10
2017 EN 35 55 0 5 5 0 0 90 10 20
2017 EN-04 31 59 0 10 0 0 0 90 10 10

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 70 10 10 10 0 0 0 80 10 20

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 75 15 10 0 0 0 0 90 0 20

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 60 25 5 5 5 0 0 85 10 20
2019 EN 44 33 6 11 6 0 0 78 17 18
2019 EN-04 40 30 10 10 10 0 0 70 20 10
2018 EN 35 29 6 6 18 6 0 69 25 17
2018 EN-04 40 30 0 0 20 10 0 78 22 10
2017 EN 20 45 5 10 15 5 0 69 26 20
2017 EN-04 10 41 10 10 20 10 0 56 33 10

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 35 25 25 0 15 0 0 60 15 20

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 20 60 15 5 0 0 0 80 5 20
2019 EN 28 28 22 11 11 0 0 56 22 18
2019 EN-04 40 30 10 0 20 0 0 70 20 10
2018 EN 6 18 29 12 35 0 0 24 47 17
2018 EN-04 10 20 20 20 30 0 0 30 50 10
2017 EN 10 30 26 15 15 0 5 42 31 20
2017 EN-04 10 41 10 20 10 0 10 56 33 10

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 40 30 15 10 5 0 0 70 15 20
2019 EN 11 39 17 28 6 0 0 50 33 18
2019 EN-04 10 50 20 20 0 0 0 60 20 10
2018 EN 6 47 29 12 6 0 0 53 18 17
2018 EN-04 10 60 30 0 0 0 0 70 0 10
2017 EN 5 36 34 10 15 0 0 41 25 20
2017 EN-04 0 41 40 10 10 0 0 41 20 10

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 50 30 20 0 0 0 0 80 0 20
2019 EN 28 33 17 17 6 0 0 61 22 18
2019 EN-04 40 20 20 10 10 0 0 60 20 10
2018 EN 29 24 24 18 6 0 0 53 24 17
2018 EN-04 40 30 20 10 0 0 0 70 10 10
2017 EN 10 30 25 20 15 0 0 40 35 20
2017 EN-04 11 30 30 20 10 0 0 41 30 10

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 35 40 20 5 0 0 0 75 5 20
2019 EN 6 50 22 22 0 0 0 56 22 18
2019 EN-04 10 60 10 20 0 0 0 70 20 10
2018 EN 24 29 29 6 0 12 0 60 7 17
2018 EN-04 30 30 20 0 0 20 0 75 0 10
2017 EN 10 31 25 34 0 0 0 41 34 20
2017 EN-04 10 21 30 40 0 0 0 31 40 10

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 55 20 15 10 0 0 0 75 10 20
2019 EN 50 28 11 11 0 0 0 78 11 18
2019 EN-04 70 10 20 0 0 0 0 80 0 10
2018 EN 35 35 0 24 0 0 6 75 25 17
2018 EN-04 50 30 0 10 0 0 10 89 11 10
2017 EN 41 30 20 5 5 0 0 70 10 20
2017 EN-04 31 50 20 0 0 0 0 80 0 10

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 25 35 25 15 0 0 0 60 15 20
2019 EN 50 28 11 11 0 0 0 78 11 18
2019 EN-04 60 20 20 0 0 0 0 80 0 10
2018 EN 29 24 35 12 0 0 0 53 12 17
2018 EN-04 40 40 20 0 0 0 0 80 0 10
2017 EN 15 40 30 10 5 0 0 56 15 20
2017 EN-04 0 60 30 10 0 0 0 60 10 10

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 20 45 5 20 10 0 0 65 30 20

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 45 30 10 5 10 0 0 75 15 20
2019 EN 33 44 22 0 0 0 0 78 0 18
2019 EN-04 30 60 10 0 0 0 0 90 0 10
2018 EN 29 24 29 12 6 0 0 53 18 17
2018 EN-04 40 10 30 10 10 0 0 50 20 10
2017 EN 30 20 25 10 15 0 0 50 25 20
2017 EN-04 31 20 20 10 20 0 0 50 30 10

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 35 40 20 5 0 0 0 75 5 20
2019 EN 22 39 22 17 0 0 0 61 17 18
2019 EN-04 30 30 20 20 0 0 0 60 20 10
2018 EN 18 41 18 24 0 0 0 59 24 17
2018 EN-04 30 30 20 20 0 0 0 60 20 10
2017 EN 20 45 15 15 5 0 0 66 20 20
2017 EN-04 21 50 10 20 0 0 0 70 20 10

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 45 40 5 5 5 0 0 85 10 20
2019 EN 33 44 17 6 0 0 0 78 6 18
2019 EN-04 20 60 10 10 0 0 0 80 10 10
2018 EN 12 53 18 18 0 0 0 65 18 17
2018 EN-04 10 60 10 20 0 0 0 70 20 10
2017 EN 25 35 15 10 15 0 0 60 25 20
2017 EN-04 10 50 10 20 10 0 0 60 30 10

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 63 16 16 5 0 0 0 79 5 19
2019 EN 56 11 28 6 0 0 0 67 6 18
2019 EN-04 60 0 40 0 0 0 0 60 0 10

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 20 40 25 15 0 0 0 60 15 20

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 40 45 10 5 0 0 0 85 5 20
2019 EN 47 24 18 6 6 0 0 71 12 17
2019 EN-04 60 30 10 0 0 0 0 90 0 10
2018 EN 53 24 6 18 0 0 0 76 18 17
2018 EN-04 70 30 0 0 0 0 0 100 0 10
2017 EN 40 31 15 10 5 0 0 70 15 20
2017 EN-04 50 41 10 0 0 0 0 90 0 10

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 45 20 35 0 0 0 0 65 0 20
2019 EN 56 22 17 6 0 0 0 78 6 18
2019 EN-04 50 30 20 0 0 0 0 80 0 10
2018 EN 75 13 6 0 6 0 0 88 6 16
2017 EN 40 40 15 5 0 0 0 80 5 20
2017 EN-04 30 50 20 0 0 0 0 80 0 10

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 45 30 15 10 0 0 0 75 10 20

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 70 15 0 5 0 5 5 94 6 20
2019 EN 72 6 6 0 0 0 17 93 0 18
2019 EN-04 60 10 10 0 0 0 20 88 0 10
2018 EN 88 0 6 0 0 0 6 94 0 17
2018 EN-04 80 0 10 0 0 0 10 89 0 10

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 95 0 0 0 5 0 0 95 5 20
2019 EN 72 11 6 0 11 0 0 83 11 18
2019 EN-04 60 10 10 0 20 0 0 70 20 10
2018 EN 76 6 6 0 12 0 0 82 12 17
2018 EN-04 60 10 10 0 20 0 0 70 20 10
2017 EN 70 15 0 10 5 0 0 85 15 20
2017 EN-04 70 20 0 0 10 0 0 90 10 10

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 75 15 5 5 0 0 0 90 5 20
2019 EN 72 17 6 0 6 0 0 89 6 18
2019 EN-04 70 10 10 0 10 0 0 80 10 10
2018 EN 59 24 18 0 0 0 0 82 0 17
2018 EN-04 60 20 20 0 0 0 0 80 0 10
2017 EN 60 25 5 5 5 0 0 85 10 20
2017 EN-04 60 30 10 0 0 0 0 90 0 10

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 70 15 5 10 0 0 0 85 10 20
2019 EN 50 33 6 0 11 0 0 83 11 18
2019 EN-04 40 30 10 0 20 0 0 70 20 10
2018 EN 65 6 12 0 18 0 0 71 18 17
2018 EN-04 70 0 0 0 30 0 0 70 30 10
2017 EN 61 5 10 0 25 0 0 66 25 20
2017 EN-04 50 0 20 0 30 0 0 50 30 10

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 55 10 5 10 0 0 20 81 13 20
2019 EN 72 6 0 0 0 0 22 100 0 18
2019 EN-04 60 0 0 0 0 0 40 100 0 10
2018 EN 44 25 0 0 0 0 31 100 0 16
2017 EN 50 15 5 0 0 0 30 92 0 20
2017 EN-04 50 0 0 0 0 0 50 100 0 10

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 75 15 5 5 0 0 0 90 5 20
2019 EN 72 17 6 0 0 0 6 94 0 18
2019 EN-04 80 10 10 0 0 0 0 90 0 10
2018 EN 63 6 25 0 0 0 6 73 0 16
2017 EN 60 20 10 0 5 0 5 84 5 20
2017 EN-04 70 10 10 0 10 0 0 80 10 10

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 60 30 5 5 0 0 0 90 5 20
2019 EN 78 22 0 0 0 0 0 100 0 18
2019 EN-04 90 10 0 0 0 0 0 100 0 10
2018 EN 53 29 18 0 0 0 0 82 0 17
2018 EN-04 60 20 20 0 0 0 0 80 0 10
2017 EN 45 49 5 0 0 0 0 95 0 20
2017 EN-04 50 40 11 0 0 0 0 89 0 10

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 45 40 5 10 0 0 0 85 10 20
2019 EN 50 28 6 17 0 0 0 78 17 18
2019 EN-04 50 40 0 10 0 0 0 90 10 10
2018 EN 65 6 18 12 0 0 0 71 12 17
2018 EN-04 70 0 20 10 0 0 0 70 10 10
2017 EN 61 20 20 0 0 0 0 80 0 20
2017 EN-04 60 30 10 0 0 0 0 90 0 10

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 15 70 15 0 0 0 0 85 0 20

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 20 45 30 5 0 0 0 65 5 20
2019 EN 17 39 28 17 0 0 0 56 17 18
2019 EN-04 10 50 20 20 0 0 0 60 20 10
2018 EN 18 35 29 12 6 0 0 53 18 17
2018 EN-04 10 50 20 10 10 0 0 60 20 10
2017 EN 5 40 30 15 10 0 0 46 25 20
2017 EN-04 0 41 40 10 10 0 0 41 20 10

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 10 5 30 40 15 0 0 55 15 20
2019 EN 0 17 33 33 17 0 0 50 17 18
2019 EN-04 0 0 40 40 20 0 0 60 0 10
2018 EN 6 24 35 18 18 0 0 35 29 17
2018 EN-04 0 20 40 20 20 0 0 40 20 10
2017 EN 10 15 45 25 5 0 0 31 25 20
2017 EN-04 10 10 59 21 0 0 0 21 20 10
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 20 70 10 0 78 22 20

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 EN 50 40 5 0 0 0 5 95 0 20
2019 EN 56 11 22 6 6 0 0 67 11 18
2019 EN-04 70 10 10 0 10 0 0 80 10 10
2018 EN 41 29 18 0 12 0 0 71 12 17
2018 EN-04 40 30 20 0 10 0 0 70 10 10
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