2020 Public Service Employee Survey Results by Theme for Health Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 47 34 10 5 4 0 0 81 8 166
2020 CR-04 45 33 14 7 1 0 0 78 8 91
2020 CR-05 49 36 6 3 7 0 0 84 10 70
2019 CR 42 29 16 7 6 0 0 71 13 203
2019 CR-04 37 30 19 9 6 0 0 66 15 101
2019 CR-05 47 30 12 6 5 0 0 77 11 81
2018 CR 38 37 11 7 7 0 0 75 14 167
2018 CR-03 53 29 6 6 6 0 0 82 12 17
2018 CR-04 38 33 11 11 7 0 0 71 18 90
2018 CR-05 34 44 12 2 8 0 0 78 10 59
2017 CR 31 40 14 8 5 0 0 72 14 490
2017 CR-03 30 37 11 19 3 0 0 67 22 27
2017 CR-04 29 41 15 8 7 0 0 70 15 282
2017 CR-05 37 40 13 8 3 0 0 77 10 173
2014 CR 25 43 12 12 8 0 0 68 20 628
2014 CR-03 33 47 7 11 2 0 0 80 13 44
2014 CR-04 25 44 11 11 9 0 0 69 20 366
2014 CR-05 24 42 14 13 6 0 0 66 20 213

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 43 34 12 7 4 0 0 77 10 163
2020 CR-04 43 34 17 4 2 0 0 76 7 89
2020 CR-05 45 33 7 9 6 0 0 78 14 69
2019 CR 39 34 14 8 5 0 0 73 13 203
2019 CR-04 38 34 17 7 5 0 0 71 12 101
2019 CR-05 40 37 11 7 5 0 0 77 12 81
2018 CR 34 43 8 9 5 1 0 77 14 167
2018 CR-03 29 47 0 6 12 6 0 81 19 17
2018 CR-04 33 43 9 12 3 0 0 76 15 91
2018 CR-05 36 43 10 3 7 0 0 79 10 58
2017 CR 32 32 15 9 12 0 0 64 21 488
2017 CR-03 33 37 15 15 0 0 0 70 15 27
2017 CR-04 31 33 15 7 13 1 0 65 20 281
2017 CR-05 33 30 15 10 13 0 0 62 23 172

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 58 30 7 3 2 0 0 89 5 166
2020 CR-04 56 34 9 1 0 0 0 90 1 91
2020 CR-05 61 24 4 6 4 0 0 86 10 70
2019 CR 59 19 14 4 3 0 0 78 8 202
2019 CR-04 55 19 18 5 3 0 0 74 8 101
2019 CR-05 61 21 9 4 5 0 0 83 9 80
2018 CR 52 31 11 3 2 0 0 83 5 166
2018 CR-03 65 24 6 6 0 0 0 88 6 17
2018 CR-04 46 34 14 3 2 0 0 80 6 90
2018 CR-05 57 29 9 2 3 0 0 86 5 58
2017 CR 51 31 13 3 2 0 0 82 5 488
2017 CR-03 52 34 15 0 0 0 0 85 0 27
2017 CR-04 46 35 12 4 3 0 0 81 7 280
2017 CR-05 59 27 11 2 1 0 0 86 3 173
2014 CR 60 30 7 2 1 0 0 90 3 629
2014 CR-03 67 29 4 0 0 0 0 96 0 44
2014 CR-04 61 29 6 3 1 0 0 90 4 366
2014 CR-05 56 31 10 1 1 0 0 88 2 214

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 34 8 2 4 1 0 86 5 166
2020 CR-04 52 33 11 3 1 0 0 85 4 91
2020 CR-05 51 34 6 0 7 1 0 87 7 70
2019 CR 46 32 11 4 5 0 0 79 10 203
2019 CR-04 44 32 13 5 6 1 0 76 11 101
2019 CR-05 49 33 9 4 5 0 0 83 9 81
2018 CR 46 34 11 6 4 0 0 80 10 167
2018 CR-03 65 24 6 0 6 0 0 88 6 17
2018 CR-04 42 34 12 9 3 0 0 76 12 91
2018 CR-05 45 38 10 3 3 0 0 83 7 58
2017 CR 38 36 15 6 4 0 0 74 11 487
2017 CR-03 41 37 19 4 0 0 0 78 4 27
2017 CR-04 37 34 16 7 5 0 0 71 13 279
2017 CR-05 39 39 13 5 3 1 0 78 8 173
2014 CR 37 38 12 6 6 0 0 76 13 629
2014 CR-03 54 36 9 0 0 0 0 91 0 43
2014 CR-04 38 39 10 5 7 1 0 78 12 366
2014 CR-05 32 37 15 9 7 0 0 69 16 215

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 31 8 4 2 1 0 86 6 166
2020 CR-04 55 31 10 3 1 0 0 86 4 91
2020 CR-05 56 29 6 6 3 1 0 86 9 70
2019 CR 45 30 14 5 3 2 0 77 9 201
2019 CR-04 48 29 15 4 2 3 0 79 6 101
2019 CR-05 44 32 11 8 5 0 0 76 13 79
2018 CR 46 33 12 7 4 0 0 78 10 169
2018 CR-03 47 24 6 18 6 0 0 71 24 17
2018 CR-04 43 35 12 5 4 0 0 78 10 91
2018 CR-05 48 32 13 5 2 0 0 80 7 60
2017 CR 36 30 17 9 7 1 0 67 16 484
2017 CR-03 45 30 4 14 4 4 0 77 19 27
2017 CR-04 37 30 18 7 7 0 0 67 14 277
2017 CR-05 33 30 17 10 8 1 0 64 18 172
2014 CR 28 32 17 10 12 1 0 62 22 628
2014 CR-03 42 31 16 4 7 0 0 73 11 44
2014 CR-04 29 35 16 10 10 1 0 64 20 366
2014 CR-05 25 29 18 10 15 2 0 56 26 213

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 54 30 10 5 2 0 0 84 7 164
2020 CR-04 57 26 12 4 1 0 0 82 6 90
2020 CR-05 51 35 6 6 3 0 0 86 9 69
2019 CR 42 34 12 7 4 1 1 77 11 198
2019 CR-04 41 34 13 7 4 0 0 76 11 99
2019 CR-05 42 35 10 9 4 0 0 77 13 78
2018 CR 46 35 9 7 2 0 0 81 10 166
2018 CR-03 53 29 12 0 6 0 0 82 6 17
2018 CR-04 44 37 6 11 2 0 0 81 13 89
2018 CR-05 47 34 14 3 2 0 0 81 5 59
2017 CR 36 33 16 7 7 1 0 70 13 485
2017 CR-03 41 37 11 0 7 4 0 81 8 27
2017 CR-04 36 34 15 6 8 0 0 71 14 279
2017 CR-05 35 33 18 9 4 1 1 69 13 171
2014 CR 28 35 14 12 10 1 0 64 22 630
2014 CR-03 37 38 11 7 7 0 0 75 13 44
2014 CR-04 28 36 15 11 9 1 0 65 20 366
2014 CR-05 25 34 12 14 13 1 0 60 27 215

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 49 22 17 6 3 3 0 73 9 166
2020 CR-04 53 19 18 7 2 2 0 73 9 91
2020 CR-05 44 26 17 4 4 4 0 73 9 70
2019 CR 41 16 24 8 7 4 0 59 15 203
2019 CR-04 41 15 25 10 4 6 0 59 15 101
2019 CR-05 38 19 25 7 7 2 1 59 15 81
2018 CR 42 21 18 8 7 3 1 65 15 169
2018 CR-03 47 18 12 6 18 0 0 65 24 17
2018 CR-04 40 22 15 11 7 3 2 65 19 91
2018 CR-05 43 20 25 3 5 3 0 66 9 60
2017 CR 33 22 20 8 12 5 0 58 21 485
2017 CR-03 37 26 7 4 18 7 0 68 23 27
2017 CR-04 33 23 19 8 13 4 0 59 21 279
2017 CR-05 33 19 22 8 11 7 0 57 20 171
2014 CR 29 23 19 10 15 4 1 54 26 630
2014 CR-03 31 27 22 9 4 4 2 62 14 44
2014 CR-04 29 23 20 10 14 4 1 54 25 366
2014 CR-05 27 22 18 11 18 4 0 51 30 215
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 41 22 17 6 1 2 10 72 8 165
2020 CR-04 46 17 19 6 0 1 12 72 6 90
2020 CR-05 36 29 14 7 3 3 9 73 11 70
2019 CR 40 24 17 4 4 1 8 71 10 201
2019 CR-04 41 21 19 5 4 1 10 69 10 101
2019 CR-05 41 28 13 5 4 3 8 76 10 79

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 51 36 8 4 1 0 0 87 4 166
2020 CR-04 54 38 8 0 0 0 0 92 0 91
2020 CR-05 49 33 9 9 1 0 0 81 10 70
2019 CR 55 22 11 6 4 0 1 78 10 202
2019 CR-04 53 22 13 5 5 0 2 77 10 101
2019 CR-05 56 21 10 8 3 1 1 79 10 80
2018 CR 52 31 7 5 4 0 0 84 9 162
2018 CR-03 50 38 6 0 6 0 0 88 6 16
2018 CR-04 52 31 6 7 5 0 0 83 11 88
2018 CR-05 53 32 11 4 2 0 0 84 5 57
2017 CR 44 28 12 7 7 1 1 74 14 490
2017 CR-03 33 37 15 11 0 4 0 73 12 27
2017 CR-04 47 27 12 5 7 1 1 76 13 282
2017 CR-05 42 28 11 10 7 2 0 72 17 173
2014 CR 40 34 9 9 7 0 0 74 17 630
2014 CR-03 38 37 11 11 2 0 0 75 13 44
2014 CR-04 42 32 10 8 7 1 0 74 16 366
2014 CR-05 37 35 8 11 8 0 0 73 19 215

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 66 20 8 4 1 0 0 87 5 166
2020 CR-04 68 22 8 2 0 0 0 90 2 91
2020 CR-05 66 17 9 7 1 0 0 83 9 70
2019 CR 63 19 10 5 2 0 0 83 8 201
2019 CR-04 64 19 9 4 4 0 0 83 8 101
2019 CR-05 61 20 11 5 1 0 1 82 6 79
2018 CR 58 24 10 3 4 0 1 84 7 166
2018 CR-03 59 29 6 0 6 0 0 88 6 17
2018 CR-04 60 20 10 4 3 0 2 82 8 90
2018 CR-05 55 29 10 2 3 0 0 84 5 58
2017 CR 49 25 13 4 8 0 0 75 12 488
2017 CR-03 37 34 15 4 11 0 0 70 15 27
2017 CR-04 53 26 10 4 7 0 0 79 11 281
2017 CR-05 47 24 16 4 9 0 1 71 13 173
2014 CR 47 27 13 7 7 0 0 74 13 628
2014 CR-03 46 22 22 7 2 0 0 69 9 44
2014 CR-04 49 29 9 6 6 1 0 78 13 364
2014 CR-05 44 24 17 7 7 0 0 68 14 215

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 25 12 2 2 7 0 83 4 166
2020 CR-04 53 25 10 2 2 8 0 85 5 91
2020 CR-05 54 21 16 1 1 6 0 80 3 70
2019 CR 43 27 17 5 3 4 0 74 9 203
2019 CR-04 49 22 18 3 4 5 0 74 7 101
2019 CR-05 38 38 15 5 2 1 0 78 8 81
2018 CR 41 29 13 6 5 7 0 75 12 165
2018 CR-03 47 24 0 6 18 6 0 75 25 17
2018 CR-04 38 29 16 7 3 8 0 72 11 90
2018 CR-05 42 32 12 5 4 5 0 78 9 57
2017 CR 30 29 18 9 6 7 1 64 16 489
2017 CR-03 30 26 18 7 0 19 0 69 9 27
2017 CR-04 31 29 17 9 6 7 1 66 16 281
2017 CR-05 31 29 19 11 6 4 1 63 17 173
2014 CR 24 32 19 8 8 9 1 62 17 630
2014 CR-03 33 36 11 2 2 13 2 82 5 44
2014 CR-04 24 33 18 7 8 8 1 63 16 366
2014 CR-05 23 29 21 11 8 9 0 57 20 215

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 49 27 13 5 1 5 0 80 7 166
2020 CR-04 52 27 11 5 1 3 0 82 7 91
2020 CR-05 49 23 16 6 1 6 0 76 8 70
2019 CR 44 24 15 8 4 4 0 71 13 203
2019 CR-04 49 20 17 5 4 5 1 73 9 101
2019 CR-05 40 31 12 12 4 1 0 71 16 81
2018 CR 40 30 11 9 5 5 0 73 15 166
2018 CR-03 35 24 6 12 12 12 0 67 27 17
2018 CR-04 38 31 9 11 7 4 0 72 18 91
2018 CR-05 42 32 16 5 2 4 0 76 7 57
2017 CR 29 26 20 10 8 6 1 59 19 489
2017 CR-03 26 26 19 7 0 18 4 67 10 27
2017 CR-04 30 24 22 9 8 6 1 58 18 282
2017 CR-05 30 27 16 12 10 4 1 60 23 172
2014 CR 23 29 20 12 11 5 1 55 25 629
2014 CR-03 26 29 24 11 4 4 0 58 16 44
2014 CR-04 24 29 20 11 11 5 1 56 23 366
2014 CR-05 20 30 19 15 12 4 0 52 28 214

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 29 11 9 2 7 0 77 11 164
2020 CR-04 42 33 11 6 1 8 0 80 7 89
2020 CR-05 44 23 11 13 3 6 0 71 17 70
2019 CR 34 27 21 10 3 5 1 64 14 203
2019 CR-04 40 25 18 10 2 4 2 68 13 101
2019 CR-05 30 31 21 12 4 2 0 62 16 81
2018 CR 35 27 15 10 7 6 0 65 19 166
2018 CR-03 35 18 6 6 24 12 0 60 33 17
2018 CR-04 31 31 14 12 7 4 0 65 20 90
2018 CR-05 40 22 19 9 3 7 0 67 13 58
2017 CR 23 25 22 12 9 9 1 53 23 488
2017 CR-03 15 22 19 14 4 22 4 50 24 27
2017 CR-04 23 27 22 11 8 8 1 55 21 281
2017 CR-05 23 24 21 13 10 8 1 52 25 172
2014 CR 18 28 19 14 12 8 1 50 29 629
2014 CR-03 17 36 18 11 9 9 0 58 22 44
2014 CR-04 21 29 17 12 13 8 1 54 27 366
2014 CR-05 14 25 23 18 12 7 0 43 33 214

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 32 16 7 1 2 0 75 9 165
2020 CR-04 45 32 16 4 0 2 0 79 4 91
2020 CR-05 39 29 16 12 3 1 0 69 15 69
2019 CR 31 34 16 11 4 3 0 67 16 203
2019 CR-04 34 34 18 10 2 2 1 69 12 101
2019 CR-05 25 37 15 14 7 2 0 63 22 81
2018 CR 35 30 12 11 10 3 0 67 21 164
2018 CR-03 31 25 6 6 25 6 0 60 33 16
2018 CR-04 34 31 10 12 9 3 0 68 22 90
2018 CR-05 35 30 16 11 7 2 0 66 18 57
2017 CR 23 26 16 13 14 7 1 54 29 489
2017 CR-03 22 26 22 4 11 11 4 57 17 27
2017 CR-04 25 24 17 13 13 7 1 53 28 281
2017 CR-05 22 30 12 14 16 5 1 55 32 173
2014 CR 18 29 18 16 13 5 1 50 31 630
2014 CR-03 18 33 22 11 7 9 0 56 19 44
2014 CR-04 19 29 19 16 12 5 1 50 29 366
2014 CR-05 18 29 15 17 16 5 0 49 35 215
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 45 34 11 5 5 0 0 78 10 166
2020 CR-04 47 34 12 4 2 0 0 81 7 91
2020 CR-05 43 31 11 6 9 0 0 74 14 70
2019 CR 36 34 15 9 5 0 0 71 14 202
2019 CR-04 38 37 13 9 3 1 0 75 12 101
2019 CR-05 35 34 14 11 6 0 0 69 18 80
2018 CR 38 32 11 8 10 1 0 70 18 167
2018 CR-03 31 44 6 0 13 6 0 80 13 16
2018 CR-04 37 31 10 12 10 0 0 68 22 91
2018 CR-05 42 31 14 5 8 0 0 73 14 59
2017 CR 28 33 17 11 10 1 0 62 21 489
2017 CR-03 22 30 30 15 4 0 0 52 19 27
2017 CR-04 29 34 16 10 9 1 0 64 20 282
2017 CR-05 27 33 15 12 12 0 0 61 24 172
2014 CR 22 32 18 15 13 0 0 54 28 629
2014 CR-03 24 29 27 13 7 0 0 53 20 44
2014 CR-04 25 31 17 15 12 0 0 56 27 366
2014 CR-05 18 34 17 16 15 0 0 52 31 214

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 47 38 8 5 2 0 0 85 7 165
2020 CR-04 50 38 10 2 0 0 0 88 2 90
2020 CR-05 44 36 6 10 4 0 0 80 14 70
2019 CR 47 37 8 7 0 0 0 84 7 202
2019 CR-04 42 40 12 6 0 0 0 82 6 100
2019 CR-05 52 32 5 10 1 0 0 84 11 81
2018 CR 46 37 11 4 2 0 0 83 6 167
2018 CR-03 47 41 0 12 0 0 0 88 12 17
2018 CR-04 47 32 14 5 1 0 0 79 7 91
2018 CR-05 43 43 10 0 3 0 0 86 3 58
2017 CR 40 36 11 8 6 0 0 75 13 488
2017 CR-03 40 45 11 4 0 0 0 85 4 27
2017 CR-04 39 37 10 6 7 0 0 77 13 280
2017 CR-05 41 33 11 10 5 0 0 74 14 173

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 31 11 4 2 0 0 83 5 166
2020 CR-04 58 27 12 2 0 0 0 86 2 91
2020 CR-05 46 36 10 4 4 0 0 81 9 70
2019 CR 51 24 15 6 2 0 1 76 9 202
2019 CR-04 55 21 14 6 4 0 0 76 10 101
2019 CR-05 44 30 15 6 1 1 3 77 8 80
2018 CR 52 31 13 2 3 0 0 82 5 165
2018 CR-03 47 29 18 0 6 0 0 76 6 17
2018 CR-04 54 29 12 2 2 0 0 83 4 90
2018 CR-05 47 35 12 2 4 0 0 82 5 57
2017 CR 44 27 14 7 7 0 1 72 14 490
2017 CR-03 37 41 19 4 0 0 0 78 4 27
2017 CR-04 47 25 15 6 5 1 2 74 11 282
2017 CR-05 41 29 10 9 10 0 1 70 20 173
2014 CR 39 33 12 8 6 1 0 73 15 629
2014 CR-03 40 36 13 9 2 0 0 76 11 44
2014 CR-04 40 35 11 7 6 1 1 76 13 365
2014 CR-05 36 31 14 10 8 0 0 67 18 215

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 46 36 10 5 1 1 1 83 7 166
2020 CR-04 45 40 9 4 0 1 1 87 4 91
2020 CR-05 49 30 10 7 3 0 1 80 10 70
2019 CR 44 35 7 9 5 0 0 79 14 203
2019 CR-04 48 27 9 9 8 0 0 74 17 101
2019 CR-05 36 46 6 10 2 0 0 81 12 81
2018 CR 35 43 10 8 1 1 1 80 10 167
2018 CR-03 35 41 6 12 0 6 0 81 13 17
2018 CR-04 39 40 11 7 2 0 1 80 9 90
2018 CR-05 29 49 10 10 0 0 2 79 10 59
2017 CR 30 38 12 14 6 0 0 68 20 490
2017 CR-03 29 52 7 11 0 0 0 81 11 27
2017 CR-04 31 36 11 15 6 0 0 68 21 282
2017 CR-05 29 39 13 11 7 1 0 68 19 173
2014 CR 23 38 12 17 9 0 0 61 27 630
2014 CR-03 33 38 7 18 4 0 0 71 22 44
2014 CR-04 23 35 13 17 10 0 0 59 28 366
2014 CR-05 22 41 12 17 9 0 0 62 26 215

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 58 24 11 3 2 2 1 84 5 165
2020 CR-04 63 22 7 3 0 3 1 90 3 90
2020 CR-05 53 24 16 3 4 0 0 77 7 70

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 40 29 16 9 3 2 1 71 12 164
2020 CR-04 40 31 12 11 3 2 0 73 15 90
2020 CR-05 42 26 22 6 3 1 0 69 9 69
2019 CR 33 27 19 10 8 5 0 63 18 199
2019 CR-04 31 32 15 9 8 6 0 66 18 101
2019 CR-05 31 28 19 12 8 3 0 61 20 78
2018 CR 31 29 17 11 8 4 0 62 20 166
2018 CR-03 18 29 12 18 12 12 0 53 33 17
2018 CR-04 30 24 18 13 9 6 0 57 24 89
2018 CR-05 34 37 17 7 5 0 0 71 12 59
2017 CR 26 28 15 15 11 3 1 57 27 488
2017 CR-03 26 37 7 19 4 4 4 68 24 27
2017 CR-04 30 26 15 15 11 3 1 57 27 280
2017 CR-05 21 32 15 14 10 5 2 57 26 173
2014 CR 21 27 16 14 18 3 1 50 33 630
2014 CR-03 20 20 20 7 18 11 4 47 29 44
2014 CR-04 22 27 14 14 18 3 1 52 33 366
2014 CR-05 18 27 19 16 18 2 0 47 34 215

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 30 24 14 12 15 2 4 57 28 164
2020 CR-04 28 22 12 14 18 1 4 53 34 90
2020 CR-05 35 23 17 10 10 3 1 61 21 69
2019 CR 24 23 15 16 18 3 2 49 35 203
2019 CR-04 20 23 15 16 21 4 2 45 39 101
2019 CR-05 28 26 15 15 12 2 1 56 28 81
2018 CR 17 32 16 13 16 4 2 52 31 167
2018 CR-03 12 41 12 12 18 6 0 56 31 17
2018 CR-04 16 24 19 13 19 6 3 44 35 90
2018 CR-05 22 39 14 12 12 0 2 62 24 59
2017 CR 20 22 17 13 22 2 3 45 37 484
2017 CR-03 26 26 4 11 19 7 7 61 35 27
2017 CR-04 22 20 17 15 23 2 3 43 39 278
2017 CR-05 18 25 19 12 20 2 3 46 34 171
2014 CR 13 19 16 14 31 3 3 34 48 628
2014 CR-03 20 16 18 7 22 7 11 43 35 44
2014 CR-04 12 19 15 13 33 4 3 34 50 365
2014 CR-05 14 19 18 17 29 1 2 34 48 214

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 57 21 11 2 2 1 7 84 5 165
2020 CR-04 52 24 10 4 1 1 7 83 6 90
2020 CR-05 60 17 13 0 3 0 7 83 3 70
2019 CR 59 18 9 5 2 3 5 84 7 197
2019 CR-04 62 14 7 8 2 3 4 82 11 99
2019 CR-05 53 23 12 1 3 3 6 83 4 78

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 56 21 11 3 4 1 5 81 7 165
2020 CR-04 51 24 11 3 4 1 4 80 8 90
2020 CR-05 63 16 11 3 1 0 6 83 5 70
2019 CR 49 25 13 5 2 2 4 79 7 202
2019 CR-04 48 27 10 5 2 5 4 82 8 101
2019 CR-05 47 23 17 5 2 0 5 74 8 81

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 71 8 4 2 2 5 8 91 4 164
2020 CR-04 71 7 3 2 2 4 10 91 5 90
2020 CR-05 72 9 6 0 1 6 6 92 2 69
2019 CR 68 9 5 4 4 3 8 87 8 199
2019 CR-04 68 9 7 4 2 4 6 86 7 100
2019 CR-05 72 6 3 4 4 1 10 89 9 79

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 68 10 5 3 3 2 9 87 7 164
2020 CR-04 64 12 4 2 2 2 12 90 5 90
2020 CR-05 74 7 6 4 3 1 4 86 8 69
2019 CR 74 8 3 1 1 3 9 93 3 202
2019 CR-04 70 10 3 2 1 4 10 93 3 101
2019 CR-05 75 7 5 1 1 2 7 92 3 81

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 45 36 8 4 7 0 1 82 10 166
2020 CR-04 47 31 10 3 7 0 2 80 10 91
2020 CR-05 43 40 6 4 7 0 0 83 11 70
2019 CR 35 34 17 7 6 2 0 70 13 200
2019 CR-03 50 29 7 7 7 0 0 79 14 14
2019 CR-04 32 33 17 10 5 3 0 67 15 100
2019 CR-05 38 36 16 4 6 0 0 74 10 80
2018 CR 30 38 15 8 8 1 0 69 16 164
2018 CR-03 38 25 13 6 13 6 0 67 20 16
2018 CR-04 28 38 11 12 9 1 0 67 22 89
2018 CR-05 31 41 21 2 5 0 0 72 7 58
2017 CR 28 38 14 10 8 1 1 68 18 488
2017 CR-03 18 45 7 22 7 0 0 63 30 27
2017 CR-04 28 38 15 9 8 1 1 67 17 280
2017 CR-05 31 38 11 10 9 1 1 70 19 173
2014 CR 20 38 17 12 13 0 0 58 25 630
2014 CR-03 25 37 18 11 9 0 0 62 20 44
2014 CR-04 22 37 17 12 12 0 0 59 24 366
2014 CR-05 15 42 18 12 13 0 0 57 25 215

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 48 27 13 6 5 1 1 76 11 166
2020 CR-04 49 24 15 5 3 1 1 75 9 91
2020 CR-05 49 27 10 7 7 0 0 76 14 70
2019 CR 41 29 17 6 6 0 0 71 12 202
2019 CR-04 43 26 15 10 5 1 1 70 15 101
2019 CR-05 39 35 19 3 5 0 0 74 8 80
2018 CR 34 38 12 11 5 0 0 72 16 166
2018 CR-03 24 41 12 12 12 0 0 65 24 17
2018 CR-04 31 40 10 15 3 0 0 72 18 89
2018 CR-05 41 32 15 7 5 0 0 73 12 59
2017 CR 31 35 16 10 7 1 1 67 17 489
2017 CR-03 22 45 11 19 4 0 0 66 22 27
2017 CR-04 31 35 17 10 6 1 1 66 17 281
2017 CR-05 33 34 15 9 7 1 1 68 17 173
2014 CR 27 35 18 9 10 0 1 62 19 630
2014 CR-03 31 34 25 7 4 0 0 64 11 44
2014 CR-04 29 36 16 8 10 0 1 66 18 366
2014 CR-05 23 34 20 11 12 0 0 57 23 215

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 48 35 9 5 2 0 0 84 7 164
2020 CR-04 53 35 9 2 1 0 0 88 3 89
2020 CR-05 44 34 9 9 4 0 0 79 13 70
2019 CR 42 37 11 6 4 1 1 80 9 197
2019 CR-04 39 40 11 4 4 1 1 80 8 98
2019 CR-05 46 34 9 9 3 0 0 80 11 79
2018 CR 40 37 13 5 4 1 0 77 10 168
2018 CR-03 41 35 0 6 12 6 0 81 19 17
2018 CR-04 36 36 18 8 2 0 0 73 10 91
2018 CR-05 46 37 10 2 5 0 0 83 7 59
2017 CR 35 36 16 7 5 0 0 72 13 488
2017 CR-03 33 41 22 0 4 0 0 74 4 27
2017 CR-04 35 36 17 8 4 1 0 71 12 281
2017 CR-05 36 37 12 9 6 0 0 73 15 172
2014 CR 30 37 15 10 8 0 0 67 18 627
2014 CR-03 40 37 14 2 5 0 2 79 7 43
2014 CR-04 31 36 16 8 8 0 0 68 16 365
2014 CR-05 26 37 14 13 10 0 0 63 23 214

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 36 39 11 4 2 7 1 81 7 166
2020 CR-04 35 33 14 5 1 10 1 77 7 91
2020 CR-05 39 44 7 3 4 3 0 85 7 70
2019 CR 29 36 18 5 4 5 1 70 10 201
2019 CR-04 31 32 15 8 4 7 3 70 13 100
2019 CR-05 26 41 24 4 3 3 0 69 6 80
2018 CR 24 37 19 11 5 4 1 64 16 167
2018 CR-03 12 65 0 12 6 6 0 81 19 17
2018 CR-04 26 29 20 16 6 3 1 57 22 90
2018 CR-05 25 42 22 3 3 3 0 70 7 59
2017 CR 22 29 22 10 9 6 2 55 21 486
2017 CR-03 18 37 15 19 4 0 7 60 24 27
2017 CR-04 22 29 23 9 10 5 1 55 20 279
2017 CR-05 20 30 20 12 9 8 1 55 22 172

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 62 22 8 4 4 0 1 84 8 166
2020 CR-04 63 22 10 3 1 0 1 86 4 91
2020 CR-05 63 20 4 6 7 0 0 83 13 70
2019 CR 57 23 9 7 2 0 0 81 9 202
2019 CR-04 55 28 9 6 1 1 0 84 7 100
2019 CR-05 59 20 9 7 5 0 0 79 12 81
2018 CR 52 32 7 5 3 1 1 85 8 168
2018 CR-03 59 24 12 0 6 0 0 82 6 17
2018 CR-04 49 32 5 8 3 1 1 83 11 91
2018 CR-05 56 32 7 2 2 2 0 90 3 59
2017 CR 45 30 12 7 6 0 0 75 13 488
2017 CR-03 48 30 7 7 4 4 0 81 12 27
2017 CR-04 47 29 11 7 5 0 0 77 12 280
2017 CR-05 41 32 13 6 8 0 1 73 14 173
2014 CR 33 34 14 8 9 0 1 68 18 630
2014 CR-03 36 37 13 4 4 4 0 77 9 44
2014 CR-04 36 33 14 8 8 0 1 69 16 366
2014 CR-05 29 35 13 10 12 0 1 65 22 215

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 59 21 10 6 2 0 1 81 9 164
2020 CR-04 71 19 8 0 1 0 1 91 1 90
2020 CR-05 41 26 14 14 4 0 0 67 19 70
2019 CR 58 27 10 2 2 0 1 86 5 203
2019 CR-04 59 30 7 1 1 1 1 91 2 101
2019 CR-05 52 23 15 4 5 0 1 76 9 81
2018 CR 56 25 12 2 3 0 2 83 5 169
2018 CR-03 71 24 6 0 0 0 0 94 0 17
2018 CR-04 62 22 10 2 1 0 3 86 3 91
2018 CR-05 45 28 18 2 7 0 0 73 8 60
2017 CR 47 36 10 4 2 1 0 84 6 487
2017 CR-03 44 45 7 4 0 0 0 89 4 27
2017 CR-04 51 34 10 3 2 1 0 85 5 281
2017 CR-05 44 37 11 5 2 1 0 81 7 173
2014 CR 43 32 15 4 4 0 1 76 9 630
2014 CR-03 53 33 11 0 2 0 0 87 2 44
2014 CR-04 44 34 16 3 2 0 1 78 6 366
2014 CR-05 38 31 14 7 8 0 1 70 16 215

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 42 58 166
2020 CR-04 43 57 91
2020 CR-05 40 60 70

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 51 19 7 4 2 8 9 85 7 165
2020 CR-04 51 19 3 3 0 12 12 91 4 91
2020 CR-05 52 20 10 4 4 3 6 79 10 69

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 CR 26 44 30 166
2020 CR-04 26 44 30 91
2020 CR-05 26 43 31 70
2019 CR 31 31 38 203
2019 CR-04 35 29 37 101
2019 CR-05 30 30 41 81
2018 CR 29 34 37 166
2018 CR-03 29 41 29 17
2018 CR-04 32 29 39 90
2018 CR-05 24 40 36 58
2017 CR 32 31 37 487
2017 CR-03 18 45 37 27
2017 CR-04 38 27 35 281
2017 CR-05 25 36 40 173
2014 CR 31 31 37 630
2014 CR-03 11 51 38 44
2014 CR-04 34 29 37 366
2014 CR-05 31 30 39 215

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 CR 23 28 23 7 7 12 43
2020 CR-04 21 29 25 13 4 8 24
2019 CR 6 29 44 3 6 11 62
2019 CR-04 3 23 49 3 11 11 35
2019 CR-05 13 42 33 4 0 8 24
2018 CR 8 35 29 6 19 2 48
2018 CR-04 3 31 28 10 24 3 29
2017 CR 11 33 29 5 15 8 155
2017 CR-04 10 34 27 5 18 8 106
2017 CR-05 14 35 35 2 5 9 43
2014 CR 9 25 46 6 9999 14 196
2014 CR-04 10 25 44 6 9999 15 124
2014 CR-05 7 28 49 4 9999 12 66
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 59 32 4 3 2 0 0 91 5 165
2020 CR-04 56 36 5 2 0 0 0 92 2 91
2020 CR-05 62 26 3 4 4 0 0 88 9 69
2019 CR 53 33 8 4 2 0 0 86 6 202
2019 CR-04 47 34 12 5 3 0 0 80 8 101
2019 CR-05 58 31 5 4 3 0 0 89 6 80
2018 CR 51 33 10 4 2 1 0 84 6 168
2018 CR-03 53 35 6 6 0 0 0 88 6 17
2018 CR-04 54 29 11 4 1 1 0 83 6 91
2018 CR-05 46 39 8 3 3 0 0 85 7 59
2017 CR 42 42 8 3 4 1 0 85 8 490
2017 CR-03 48 45 7 0 0 0 0 93 0 27
2017 CR-04 40 42 7 3 5 2 0 84 9 282
2017 CR-05 45 41 7 4 3 1 0 86 6 173
2014 CR 36 42 12 6 3 1 0 78 9 628
2014 CR-03 57 29 9 0 2 2 0 89 2 44
2014 CR-04 37 42 11 6 2 1 0 80 9 365
2014 CR-05 29 44 15 8 3 0 0 74 11 214

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 39 14 4 1 0 0 81 5 165
2020 CR-04 40 40 18 2 0 0 0 80 2 90
2020 CR-05 46 36 10 6 3 0 0 81 9 70
2019 CR 38 39 14 3 2 3 0 79 6 202
2019 CR-04 34 45 14 3 3 1 1 80 6 101
2019 CR-05 40 33 17 4 1 5 0 77 5 81
2018 CR 38 33 17 7 3 2 0 72 10 167
2018 CR-03 29 29 24 6 6 6 0 63 13 17
2018 CR-04 39 31 17 7 4 1 0 72 11 89
2018 CR-05 38 35 17 8 0 2 0 75 8 60
2017 CR 29 36 18 7 7 3 0 67 14 490
2017 CR-03 18 56 15 7 0 4 0 77 8 27
2017 CR-04 32 34 17 7 7 3 0 68 14 282
2017 CR-05 28 36 19 7 7 3 1 66 14 173
2014 CR 24 40 18 6 6 4 1 67 13 630
2014 CR-03 26 54 9 4 2 4 0 84 7 44
2014 CR-04 26 39 19 5 7 4 1 68 12 366
2014 CR-05 21 39 20 9 7 4 0 63 16 215

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 4 19 29 26 18 1 3 45 25 165
2020 CR-04 2 18 28 26 22 0 4 50 21 90
2020 CR-05 7 21 31 24 13 1 1 38 29 70
2019 CR 6 15 30 26 20 2 1 47 22 203
2019 CR-04 6 14 23 25 28 4 1 55 21 101
2019 CR-05 5 19 36 28 11 0 1 40 24 81
2018 CR 5 14 33 28 16 2 3 46 20 169
2018 CR-03 6 24 35 29 0 6 0 31 31 17
2018 CR-04 5 12 30 31 18 2 2 51 18 91
2018 CR-05 5 13 35 23 18 0 5 44 19 60
2017 CR 11 17 30 22 13 1 5 38 30 484
2017 CR-03 8 12 27 23 23 4 4 50 21 26
2017 CR-04 12 14 30 24 12 1 7 40 27 278
2017 CR-05 10 23 30 19 13 1 4 34 35 172
2014 CR 10 24 35 18 8 1 3 27 36 629
2014 CR-03 7 27 37 16 9 2 2 26 35 44
2014 CR-04 9 24 33 20 8 2 4 30 35 365
2014 CR-05 13 24 37 16 8 0 1 24 38 215

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 5 10 21 26 32 3 3 61 16 163
2020 CR-04 4 7 21 26 34 3 4 65 12 90
2020 CR-05 6 15 22 24 29 3 1 55 22 68
2019 CR 6 10 25 26 28 5 2 57 17 200
2019 CR-04 6 7 21 23 34 6 2 63 14 99
2019 CR-05 6 13 30 28 20 1 3 49 19 80
2018 CR 6 11 24 25 26 4 4 55 19 168
2018 CR-03 6 18 35 6 24 12 0 33 27 17
2018 CR-04 8 12 24 23 26 3 3 53 21 91
2018 CR-05 3 7 22 34 25 3 5 65 11 59
2017 CR 13 14 26 20 16 5 6 40 30 482
2017 CR-03 4 19 19 15 31 8 4 52 26 26
2017 CR-04 12 12 26 23 15 5 8 43 27 277
2017 CR-05 14 17 27 18 15 4 5 36 34 171
2014 CR 14 24 24 18 11 4 4 32 42 627
2014 CR-03 8 32 16 16 16 9 2 36 46 43
2014 CR-04 13 24 24 19 11 4 5 33 41 364
2014 CR-05 18 24 25 18 11 2 2 30 44 215

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 9 19 21 23 22 2 4 47 30 164
2020 CR-04 10 17 21 22 21 1 7 48 29 89
2020 CR-05 9 21 21 21 23 3 1 46 31 70
2019 CR 6 21 21 22 19 5 5 46 31 203
2019 CR-04 8 21 19 19 23 7 4 47 32 101
2019 CR-05 4 23 22 27 16 0 7 47 29 81
2018 CR 6 17 29 20 18 2 7 42 26 166
2018 CR-03 7 33 33 7 7 13 0 15 46 15
2018 CR-04 8 18 29 18 19 2 8 40 28 91
2018 CR-05 3 12 29 29 20 0 7 53 16 59
2017 CR 16 19 23 18 13 4 7 35 39 480
2017 CR-03 8 23 12 19 27 8 4 52 35 26
2017 CR-04 19 19 20 17 13 4 7 34 43 276
2017 CR-05 13 18 28 21 11 2 7 35 33 170
2014 CR 20 24 25 15 7 3 6 24 48 621
2014 CR-03 14 25 21 19 9 5 7 32 45 43
2014 CR-04 21 25 25 14 6 3 6 22 50 363
2014 CR-05 18 23 25 17 8 3 6 27 45 210

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 3 10 21 30 33 2 2 65 13 164
2020 CR-04 0 4 19 38 33 2 3 75 5 89
2020 CR-05 7 17 23 17 34 1 0 52 25 70
2019 CR 3 5 23 30 33 3 6 68 8 200
2019 CR-04 4 3 13 31 37 4 7 77 8 99
2019 CR-05 0 8 36 28 26 1 1 55 8 80
2018 CR 2 6 27 30 30 1 5 63 8 167
2018 CR-03 0 0 35 24 35 6 0 63 0 17
2018 CR-04 2 8 22 30 32 0 7 66 11 91
2018 CR-05 2 5 33 31 26 0 3 59 7 58
2017 CR 7 9 23 31 21 3 7 57 18 475
2017 CR-03 4 8 12 38 31 4 4 75 13 26
2017 CR-04 6 9 23 31 20 3 8 58 17 274
2017 CR-05 9 11 23 30 21 1 5 55 21 167
2014 CR 6 17 29 27 14 2 5 45 24 628
2014 CR-03 2 11 25 28 21 7 7 56 15 43
2014 CR-04 5 18 27 30 13 1 6 46 25 366
2014 CR-05 7 16 33 24 16 1 4 41 25 214

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 6 15 19 28 27 2 3 58 22 164
2020 CR-04 3 13 19 30 28 2 4 62 18 90
2019 CR 10 9 19 22 33 1 4 59 21 201
2019 CR-04 10 8 15 18 43 3 3 65 19 100
2019 CR-05 11 13 25 23 24 0 5 49 25 80
2018 CR 8 14 24 27 21 2 4 51 23 168
2018 CR-03 0 18 24 47 6 6 0 56 19 17
2018 CR-04 9 12 27 19 25 3 4 48 23 91
2018 CR-05 8 17 19 34 20 0 2 55 26 59
2017 CR 15 17 19 21 17 3 7 43 36 482
2017 CR-03 8 19 12 31 23 4 4 58 29 26
2017 CR-04 14 17 19 20 18 3 9 43 35 277
2017 CR-05 18 17 21 23 14 3 5 40 37 171
2014 CR 21 22 26 15 9 2 5 25 47 626
2014 CR-03 17 29 13 22 9 2 7 34 51 44
2014 CR-04 20 22 28 13 9 2 6 24 45 363
2014 CR-05 24 22 24 17 8 0 4 26 49 214

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 9 12 23 20 29 4 4 53 22 164
2020 CR-04 7 12 20 22 31 2 6 58 20 90
2020 CR-05 12 12 25 16 26 7 3 47 26 69
2019 CR 9 16 24 18 25 5 2 47 27 202
2019 CR-04 8 16 22 16 30 7 1 50 26 100
2019 CR-05 10 19 26 17 22 4 2 42 30 81
2018 CR 11 14 22 26 19 4 5 49 27 167
2018 CR-03 18 0 35 29 12 6 0 44 19 17
2018 CR-04 11 18 19 25 18 4 5 48 32 91
2018 CR-05 9 12 24 26 22 3 3 52 22 58
2017 CR 14 17 23 18 16 5 7 39 35 482
2017 CR-03 12 15 15 19 23 8 8 50 32 26
2017 CR-04 14 16 22 17 16 6 9 39 35 278
2017 CR-05 13 19 26 21 15 2 4 38 34 170
2014 CR 17 18 24 19 11 3 7 34 39 627
2014 CR-03 14 21 21 14 19 5 7 37 40 43
2014 CR-04 16 19 24 18 12 3 8 34 39 364
2014 CR-05 19 16 26 21 8 3 7 33 38 215

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 6 15 25 18 30 4 2 51 22 164
2020 CR-04 8 13 20 19 31 4 4 55 23 90
2020 CR-05 4 17 32 16 28 3 0 45 22 69
2019 CR 6 13 25 23 24 6 2 51 21 201
2019 CR-04 7 13 25 17 27 8 3 49 22 100
2019 CR-05 5 18 24 30 19 4 1 51 24 80
2018 CR 4 14 30 20 20 4 7 46 20 167
2018 CR-03 0 12 24 35 12 18 0 57 14 17
2018 CR-04 7 14 29 19 19 4 8 43 24 90
2018 CR-05 2 12 34 19 25 0 8 48 15 59
2017 CR 13 14 29 19 13 4 7 37 31 484
2017 CR-03 4 12 15 31 15 12 12 60 20 26
2017 CR-04 15 15 29 18 12 4 8 34 33 278
2017 CR-05 12 13 31 20 15 2 6 38 28 172
2014 CR 14 25 28 15 8 3 7 26 44 628
2014 CR-03 4 20 26 9 22 11 7 38 30 44
2014 CR-04 16 27 25 15 6 3 7 24 49 365
2014 CR-05 12 23 34 16 8 1 6 26 38 214

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 8 16 27 27 20 1 2 48 24 164
2020 CR-04 8 7 32 29 22 0 3 52 15 91
2020 CR-05 9 26 24 24 16 1 0 40 36 68
2019 CR 6 14 30 24 21 2 2 48 21 201
2019 CR-04 5 16 29 20 23 4 3 46 23 100
2019 CR-05 6 14 33 28 19 0 1 47 20 80

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 32 39 17 7 1 4 0 74 8 166
2020 CR-04 35 38 20 4 0 2 0 75 4 91
2020 CR-05 30 37 16 10 1 6 0 71 12 70
2019 CR 27 36 13 11 7 4 1 66 19 201
2019 CR-04 29 38 12 9 6 5 2 71 16 101
2019 CR-05 25 30 18 16 8 3 0 57 25 79

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 58 25 7 5 4 1 0 84 9 165
2020 CR-04 60 24 7 7 2 0 0 84 9 90
2020 CR-05 57 23 9 4 6 1 0 81 10 70
2019 CR 51 23 10 11 5 0 0 74 16 203
2019 CR-04 55 19 10 10 6 0 0 74 16 101
2019 CR-05 48 28 7 12 4 0 0 77 16 81
2018 CR 48 29 7 10 6 1 0 78 16 166
2018 CR-03 44 31 6 6 13 0 0 75 19 16
2018 CR-04 48 26 7 12 7 1 0 74 19 90
2018 CR-05 49 34 7 7 3 0 0 83 10 59
2017 CR 39 30 12 8 11 1 0 69 18 487
2017 CR-03 25 26 22 15 7 4 0 54 23 27
2017 CR-04 40 31 11 6 10 1 0 72 17 280
2017 CR-05 40 28 12 9 11 0 0 68 20 173
2014 CR 35 29 11 12 11 1 0 65 24 629
2014 CR-03 46 29 7 11 2 2 2 78 14 43
2014 CR-04 35 29 11 13 11 0 0 64 24 366
2014 CR-05 33 31 12 12 12 1 0 64 24 215

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 61 31 2 4 2 0 0 93 6 163
2020 CR-04 64 31 1 3 1 0 0 94 5 88
2020 CR-05 60 30 3 4 3 0 0 90 7 70
2019 CR 57 25 6 9 3 0 0 82 12 201
2019 CR-04 59 24 5 9 3 0 0 83 12 100
2019 CR-05 56 26 5 9 4 0 0 83 13 80
2018 CR 50 31 8 7 4 0 0 82 11 169
2018 CR-03 41 29 6 18 6 0 0 71 24 17
2018 CR-04 48 30 11 8 3 0 0 78 11 91
2018 CR-05 55 35 3 3 3 0 0 90 7 60
2017 CR 38 34 10 11 6 0 0 72 17 488
2017 CR-03 25 45 15 15 0 0 0 70 15 27
2017 CR-04 41 33 9 11 6 0 0 74 16 280
2017 CR-05 35 36 11 10 8 0 0 71 18 173
2014 CR 35 38 10 9 7 0 0 73 16 630
2014 CR-03 43 35 11 4 4 2 0 80 9 44
2014 CR-04 37 39 8 11 6 0 0 75 17 366
2014 CR-05 30 39 14 8 9 0 0 69 17 215

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 54 29 12 2 2 1 1 83 5 164
2020 CR-04 57 23 13 2 2 1 1 82 5 90
2020 CR-05 51 36 9 1 3 0 0 87 4 69
2019 CR 45 32 14 6 2 1 0 78 9 203
2019 CR-04 45 24 19 9 2 1 1 70 11 101
2019 CR-05 46 40 7 4 2 1 0 86 6 81
2018 CR 41 36 14 4 4 1 0 78 8 168
2018 CR-03 29 47 12 6 0 6 0 81 6 17
2018 CR-04 44 32 14 5 4 0 0 76 10 91
2018 CR-05 39 39 15 0 5 2 0 79 5 59

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 56 32 5 3 1 3 0 91 4 164
2020 CR-04 53 32 6 4 1 3 0 89 6 90
2020 CR-05 62 29 4 1 1 1 0 93 3 69
2019 CR 43 36 12 2 3 4 1 83 5 198
2019 CR-04 45 35 11 3 2 4 1 83 5 101
2019 CR-05 40 39 13 1 4 3 0 81 5 77
2018 CR 50 32 13 3 2 1 0 82 5 168
2018 CR-03 47 29 12 6 6 0 0 76 12 17
2018 CR-04 48 31 14 4 2 0 0 79 7 91
2018 CR-05 53 34 10 0 2 2 0 88 2 59
2017 CR 44 31 14 4 5 2 1 77 9 483
2017 CR-03 52 26 7 4 4 7 0 84 8 27
2017 CR-04 45 32 13 3 4 1 1 79 8 278
2017 CR-05 41 30 14 5 6 3 1 73 12 171
2014 CR 41 35 13 5 4 2 1 78 9 629
2014 CR-03 46 25 16 5 2 7 0 76 7 43
2014 CR-04 43 34 12 3 5 1 1 79 8 366
2014 CR-05 36 38 13 7 3 1 1 76 10 215

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 26 10 1 1 5 1 87 2 166
2020 CR-04 52 27 10 2 0 7 2 87 2 91
2020 CR-05 63 23 10 0 1 3 0 88 1 70
2019 CR 50 29 10 3 4 5 1 83 6 200
2019 CR-04 45 35 8 3 3 6 1 85 6 101
2019 CR-05 56 21 12 3 5 4 0 80 8 78
2018 CR 49 27 16 2 4 3 0 78 6 167
2018 CR-03 41 29 6 6 6 12 0 80 13 17
2018 CR-04 51 20 21 2 4 1 0 72 7 90
2018 CR-05 46 37 12 0 2 3 0 86 2 59
2017 CR 41 27 17 4 4 5 2 73 9 486
2017 CR-03 33 34 19 4 0 7 4 75 4 27
2017 CR-04 44 23 18 4 5 4 2 71 10 279
2017 CR-05 40 33 14 3 4 5 1 77 7 172
2014 CR 43 30 14 3 4 4 1 78 8 629
2014 CR-03 51 27 4 7 2 9 0 85 10 44
2014 CR-04 44 30 15 2 5 4 1 77 7 366
2014 CR-05 42 31 15 4 3 4 1 76 7 214

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 63 28 4 4 1 0 0 91 5 166
2020 CR-04 66 23 5 4 1 0 0 89 5 91
2020 CR-05 61 31 3 4 0 0 0 93 4 70
2019 CR 60 24 11 2 1 1 0 85 4 202
2019 CR-04 56 28 14 1 0 1 0 85 1 101
2019 CR-05 64 22 7 4 2 0 0 86 6 81
2018 CR 58 31 7 2 2 0 0 88 4 165
2018 CR-03 59 29 6 0 6 0 0 88 6 17
2018 CR-04 51 35 9 2 2 0 0 86 5 88
2018 CR-05 66 25 5 2 2 0 0 92 3 59
2017 CR 48 31 10 5 6 1 0 79 11 485
2017 CR-03 52 34 7 7 0 0 0 85 7 27
2017 CR-04 48 31 10 4 6 1 0 79 10 278
2017 CR-05 48 31 8 6 5 1 0 80 12 172
2014 CR 44 36 9 6 4 0 0 81 10 629
2014 CR-03 55 31 2 4 2 2 2 91 7 44
2014 CR-04 46 34 10 7 3 1 0 80 10 365
2014 CR-05 42 38 11 5 4 0 0 80 9 215

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 42 21 18 3 2 8 5 73 6 165
2020 CR-04 48 22 11 4 2 7 6 80 8 90
2020 CR-05 36 19 24 1 3 11 6 66 5 70

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 49 24 12 2 1 9 2 82 4 165
2020 CR-04 48 26 12 2 1 7 3 83 4 91
2020 CR-05 52 20 12 3 1 12 0 82 5 69

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 45 24 14 3 2 5 5 78 6 166
2020 CR-04 51 19 10 2 3 9 7 82 6 91
2020 CR-05 39 30 20 4 1 1 4 73 6 70

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 32 38 12 4 3 7 4 79 8 164
2020 CR-04 37 36 10 4 2 8 2 81 8 89
2020 CR-05 27 37 16 3 4 7 6 74 8 70
2019 CR 35 26 17 10 6 3 2 65 17 203
2019 CR-04 42 23 20 4 5 4 3 69 10 101
2019 CR-05 28 30 17 14 6 2 2 61 21 81
2018 CR 32 34 15 8 6 1 4 69 15 168
2018 CR-03 29 35 6 12 12 0 6 69 25 17
2018 CR-04 32 34 13 10 7 1 3 69 17 91
2018 CR-05 32 32 22 5 3 2 3 68 9 59
2017 CR 24 27 19 12 10 4 4 55 24 487
2017 CR-03 19 30 7 22 7 4 11 57 34 27
2017 CR-04 25 26 19 11 8 5 4 57 22 280
2017 CR-05 24 27 18 13 13 3 3 54 27 172
2014 CR 24 28 16 11 15 3 3 56 27 630
2014 CR-03 31 38 11 7 4 4 4 76 12 44
2014 CR-04 25 29 16 10 14 2 4 58 25 366
2014 CR-05 21 24 19 13 17 4 1 48 32 215

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 33 36 15 7 4 4 1 73 12 165
2020 CR-04 34 40 11 6 3 3 2 79 9 90
2020 CR-05 31 30 19 10 4 6 0 65 15 70
2019 CR 36 32 12 12 2 4 2 72 15 202
2019 CR-04 37 32 10 15 2 2 3 72 18 101
2019 CR-05 33 35 14 10 1 5 2 73 12 81
2018 CR 34 43 7 7 5 1 4 81 13 167
2018 CR-03 41 41 0 12 6 0 0 82 18 17
2018 CR-04 37 39 7 7 7 1 3 79 14 90
2018 CR-05 27 51 8 7 2 2 3 82 9 59
2017 CR 35 34 12 7 7 4 2 73 14 489
2017 CR-03 48 30 7 7 4 4 0 81 12 27
2017 CR-04 36 36 11 6 6 4 2 76 12 281
2017 CR-05 34 31 13 9 7 4 1 69 18 173
2014 CR 31 37 14 7 6 4 2 72 14 629
2014 CR-03 37 43 7 4 0 7 2 88 5 44
2014 CR-04 33 35 15 8 5 4 1 71 13 365
2014 CR-05 26 40 13 7 7 5 2 70 16 215

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 45 32 17 2 2 2 0 79 4 166
2020 CR-04 49 32 11 3 1 3 0 84 5 91
2020 CR-05 41 31 24 0 3 0 0 73 3 70
2019 CR 40 34 15 5 4 2 1 75 9 200
2019 CR-04 38 34 14 6 4 3 1 75 10 100
2019 CR-05 37 41 14 4 4 1 0 78 8 79
2018 CR 39 36 12 5 5 2 0 77 11 165
2018 CR-03 41 18 12 12 12 6 0 63 25 17
2018 CR-04 38 39 10 8 5 1 0 77 13 88
2018 CR-05 41 39 15 0 3 2 0 81 3 59

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 32 22 23 6 5 9 3 61 13 164
2020 CR-04 33 26 16 7 6 11 2 68 14 90
2020 CR-05 30 16 33 4 4 7 4 52 10 69
2019 CR 19 26 21 10 8 12 5 53 21 203
2019 CR-04 15 28 20 8 8 15 7 54 20 101
2019 CR-05 21 27 21 12 7 7 4 54 22 81
2018 CR 22 29 23 8 7 8 4 57 17 167
2018 CR-03 18 29 29 12 6 6 0 50 19 17
2018 CR-04 20 26 22 10 8 9 6 53 21 90
2018 CR-05 25 34 20 5 5 7 3 66 11 59
2017 CR 21 22 16 11 18 9 3 48 33 488
2017 CR-03 22 15 22 11 18 11 0 42 33 27
2017 CR-04 23 22 14 11 18 9 3 51 34 281
2017 CR-05 17 23 18 11 17 9 4 46 33 173
2014 CR 15 18 19 17 19 11 2 37 41 628
2014 CR-03 24 13 13 18 18 11 2 43 41 44
2014 CR-04 15 19 18 17 19 11 2 39 41 365
2014 CR-05 12 18 22 16 20 10 2 34 41 214

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 54 33 4 7 2 0 0 87 9 166
2020 CR-04 54 34 3 5 3 0 0 88 9 91
2020 CR-05 53 31 6 9 1 0 0 84 10 70

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 49 31 7 10 3 0 1 81 13 166
2020 CR-04 49 34 4 9 2 0 1 84 11 91
2020 CR-05 47 27 10 11 4 0 0 74 16 70
2019 CR 54 31 2 10 3 0 0 85 13 201
2019 CR-04 56 27 1 13 3 0 0 83 16 100
2019 CR-05 51 34 4 8 4 0 0 85 11 80
2017 CR 43 34 8 9 7 0 0 77 15 490
2017 CR-03 41 30 7 18 4 0 0 71 22 27
2017 CR-04 44 35 10 5 6 0 0 79 11 282
2017 CR-05 42 33 5 11 8 0 0 76 19 173
2014 CR 42 35 7 11 5 0 0 77 16 628
2014 CR-03 43 37 11 2 7 0 0 79 9 43
2014 CR-04 43 37 7 9 5 0 0 79 14 365
2014 CR-05 40 32 7 15 6 0 0 72 22 215

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 57 25 10 5 2 1 0 83 7 163
2020 CR-04 56 29 11 2 1 0 0 85 3 89
2020 CR-05 58 20 9 9 3 1 0 79 12 69
2019 CR 55 31 8 4 2 0 0 86 6 202
2019 CR-04 50 35 8 4 3 0 0 85 7 101
2019 CR-05 60 28 6 5 1 0 0 88 6 80
2017 CR 44 34 11 8 3 0 0 78 10 486
2017 CR-03 40 52 0 4 4 0 0 93 7 27
2017 CR-04 43 36 10 8 2 0 0 79 10 279
2017 CR-05 47 29 12 8 4 0 1 76 12 172
2014 CR 36 38 12 9 4 0 0 75 13 630
2014 CR-03 44 36 7 7 4 2 0 82 11 44
2014 CR-04 37 39 11 10 3 0 0 76 12 366
2014 CR-05 34 37 15 8 6 0 0 71 14 215

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 77 18 1 1 2 0 1 96 3 166
2020 CR-04 79 15 1 1 2 0 1 96 3 91
2020 CR-05 76 20 1 0 3 0 0 96 3 70
2017 CR 71 22 3 2 2 0 0 93 4 489
2017 CR-03 74 22 4 0 0 0 0 96 0 27
2017 CR-04 71 22 4 2 1 0 0 93 3 282
2017 CR-05 72 22 2 2 2 0 1 94 4 172
2014 CR 69 20 5 3 1 0 1 91 4 630
2014 CR-03 67 28 0 4 0 0 0 96 4 44
2014 CR-04 70 19 6 3 1 0 2 91 3 366
2014 CR-05 70 20 5 2 3 0 0 90 5 215

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 57 21 8 2 2 7 2 86 5 165
2020 CR-04 62 11 12 3 2 4 4 80 6 90
2020 CR-05 53 33 3 1 1 9 0 94 3 70
2019 CR 52 20 9 4 3 9 2 82 8 202
2019 CR-04 50 18 10 5 2 12 3 80 8 101
2019 CR-05 60 19 10 4 3 4 1 83 7 80

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 7 93 164
2020 CR-05 11 89 70
2019 CR 10 90 201
2019 CR-04 9 91 100
2019 CR-05 11 89 80
2018 CR 9 91 168
2018 CR-04 10 90 90

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 55 45 20
2018 CR 67 33 15

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 70 30 20
2018 CR 60 40 15

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 12
2019 CR 0 100 20
2018 CR 0 100 15

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 12

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 20

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 0 100 15

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 35 65 20
2018 CR 40 60 15

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 58 42 12
2019 CR 45 55 20
2018 CR 60 40 15

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 45 55 20
2018 CR 60 40 15

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 42 58 12
2019 CR 50 50 20
2018 CR 60 40 15

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 30 70 20

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 50 50 20
2018 CR 67 33 15

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 47 53 15

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 12
2019 CR 0 100 20
2018 CR 0 100 15

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 12
2019 CR 0 100 20

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 20

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 58 42 12
2019 CR 35 65 20
2018 CR 60 40 15

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 25 75 20

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 45 55 20

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 12
2018 CR 0 100 15

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 0 100 12

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 0 100 15

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 40 60 20
2018 CR 47 53 15

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 0 100 15

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 40 60 15

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 67 33 15

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 0 100 15

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 47 53 15

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 0 100 15

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 33 13 15 1 2 26 10 72 5 165
2020 CR-04 34 12 16 1 1 24 11 72 3 90
2020 CR-05 33 13 14 0 3 29 9 73 5 70
2019 CR 25 16 15 5 5 23 10 62 16 202
2019 CR-04 20 20 14 4 5 25 12 63 14 100
2019 CR-05 30 12 15 9 5 21 9 60 19 81
2018 CR 29 17 19 4 3 22 6 64 9 167
2018 CR-03 41 24 12 6 6 12 0 73 13 17
2018 CR-04 32 11 24 4 1 20 7 59 8 90
2018 CR-05 22 24 14 2 5 27 7 69 10 59
2017 CR 19 16 23 6 10 20 6 47 22 489
2017 CR-03 19 30 15 7 7 22 0 62 19 27
2017 CR-04 20 17 20 6 10 20 7 50 22 281
2017 CR-05 19 12 26 7 10 20 6 41 24 173
2014 CR 16 18 19 7 10 24 7 49 24 630
2014 CR-03 22 20 20 2 4 22 9 61 10 44
2014 CR-04 16 18 19 7 8 23 8 50 22 366
2014 CR-05 15 17 19 8 13 24 4 44 29 215

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 51 22 11 2 1 13 1 83 3 166
2020 CR-04 51 22 11 2 0 14 0 85 3 91
2020 CR-05 53 20 11 3 1 10 1 82 5 70
2019 CR 45 20 16 5 1 11 1 74 7 201
2019 CR-04 46 20 15 3 0 14 2 79 4 100
2019 CR-05 43 21 16 9 1 10 0 71 11 80
2018 CR 43 32 12 2 4 6 1 81 7 165
2018 CR-03 53 18 6 6 12 6 0 75 19 17
2018 CR-04 44 34 10 3 2 4 2 83 6 89
2018 CR-05 38 34 16 0 3 9 0 79 4 58
2017 CR 31 27 19 6 9 7 2 63 16 489
2017 CR-03 37 30 15 4 7 7 0 72 11 27
2017 CR-04 31 27 19 5 8 8 2 64 15 281
2017 CR-05 30 28 19 6 9 6 2 62 17 173
2014 CR 26 27 17 7 8 13 2 62 18 630
2014 CR-03 35 22 20 7 2 13 0 67 10 44
2014 CR-04 26 28 15 9 6 13 3 64 18 366
2014 CR-05 24 26 19 5 12 12 1 58 19 215

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 4 96 164
2019 CR 5 95 202
2019 CR-03 0 100 14
2019 CR-04 7 93 100
2018 CR 10 90 167
2018 CR-04 11 89 90

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 10
2018 CR 0 100 16
2018 CR-04 0 100 10

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 10
2018 CR 0 100 16
2018 CR-04 0 100 10

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 10

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 10
2018 CR 0 100 16
2018 CR-04 0 100 10

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 10
2018 CR 0 100 16
2018 CR-04 0 100 10

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 0 100 16
2018 CR-04 0 100 10

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 10
2018 CR 0 100 16
2018 CR-04 0 100 10

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 31 69 16

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 10
2018 CR 0 100 16
2018 CR-04 0 100 10

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 0 100 16
2018 CR-04 0 100 10

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 31 69 16

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 0 100 16
2018 CR-04 0 100 10

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 0 100 10

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 38 63 16
2018 CR-04 50 50 10

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 0 100 16
2018 CR-04 0 100 10

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 0 100 16
2018 CR-04 0 100 10

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 44 56 16

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 50 50 16
2018 CR-04 50 50 10

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 0 100 16
2018 CR-04 0 100 10

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 56 44 16

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 0 100 16
2018 CR-04 0 100 10

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 37 10 15 1 2 29 7 73 4 165
2020 CR-04 38 10 14 1 2 26 8 73 5 91
2020 CR-05 36 9 13 0 1 33 7 76 2 69
2019 CR 26 11 17 6 1 27 10 60 12 202
2019 CR-03 36 7 0 0 7 43 7 86 14 14
2019 CR-04 22 15 17 5 2 28 12 61 11 101
2019 CR-05 31 7 20 7 0 25 10 58 11 81
2018 CR 29 21 19 2 4 20 6 67 8 167
2018 CR-03 35 29 12 0 18 6 0 69 19 17
2018 CR-04 30 18 21 2 2 21 6 65 6 90
2018 CR-05 25 24 17 2 3 22 7 69 7 59
2017 CR 21 15 26 2 5 24 7 52 10 486
2017 CR-03 41 22 19 4 0 14 0 74 4 27
2017 CR-04 21 15 26 2 4 25 7 53 10 280
2017 CR-05 20 12 27 1 6 26 8 49 11 172
2014 CR 18 17 24 3 5 27 6 52 13 630
2014 CR-03 24 13 20 2 2 29 9 61 7 44
2014 CR-04 18 19 22 3 5 27 7 55 12 366
2014 CR-05 18 14 26 3 7 27 6 46 15 215

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 48 24 10 2 1 13 1 85 4 165
2020 CR-04 49 26 9 4 0 11 1 85 5 90
2020 CR-05 50 21 11 0 1 14 1 85 2 70
2019 CR 46 22 15 2 1 13 1 79 3 201
2019 CR-04 44 23 15 2 1 12 2 79 4 99
2019 CR-05 46 23 16 2 0 12 0 79 3 81
2018 CR 41 31 16 1 4 6 1 78 5 168
2018 CR-03 47 12 18 0 18 6 0 63 19 17
2018 CR-04 42 32 14 1 3 5 2 80 5 91
2018 CR-05 37 36 19 0 2 7 0 78 2 59
2017 CR 34 26 18 2 5 11 3 71 9 487
2017 CR-03 52 22 15 0 0 11 0 83 0 27
2017 CR-04 33 26 18 3 5 12 3 70 9 280
2017 CR-05 35 27 17 2 6 9 4 71 9 173
2014 CR 29 26 20 3 4 16 2 67 9 629
2014 CR-03 35 25 22 2 2 13 0 69 5 44
2014 CR-04 30 28 18 2 4 15 2 71 8 365
2014 CR-05 28 22 24 5 5 16 0 60 12 215

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 13 87 164
2020 CR-04 10 90 89
2020 CR-05 17 83 70

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 18 82 165
2020 CR-04 16 84 90
2020 CR-05 20 80 70
2019 CR 22 78 202
2019 CR-04 24 76 101
2019 CR-05 19 81 80
2017 CR 21 79 485
2017 CR-03 19 81 27
2017 CR-04 21 79 279
2017 CR-05 21 79 173
2014 CR 19 81 629
2014 CR-03 13 87 44
2014 CR-04 18 82 366
2014 CR-05 21 79 214

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 59 41 29

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 97 3 29
2019 CR 84 16 43
2019 CR-04 83 17 23
2017 CR 77 23 101
2017 CR-04 79 21 58
2017 CR-05 70 30 36
2014 CR 78 22 117
2014 CR-04 78 22 65
2014 CR-05 80 20 45

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 46 32 7 7 7 0 0 79 14 28
2019 CR 47 36 3 11 3 0 0 83 14 36
2019 CR-04 42 37 5 11 5 0 0 79 16 19
2017 CR 45 33 9 9 4 0 0 78 13 78
2017 CR-04 48 33 7 11 2 0 0 80 13 46
2017 CR-05 44 40 4 8 4 0 0 84 12 25
2014 CR 46 30 7 12 4 0 1 77 17 91
2014 CR-04 51 31 6 8 2 0 2 84 10 51
2014 CR-05 36 28 8 20 8 0 0 64 28 36

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 27 5 4 1 4 4 90 5 166
2020 CR-04 56 27 4 3 1 4 3 90 5 91
2020 CR-05 57 24 6 4 0 4 4 89 5 70
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 51 29 10 4 1 5 0 85 5 165
2020 CR-04 57 26 8 2 1 7 0 88 4 90
2020 CR-05 46 31 13 6 1 3 0 79 7 70

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 51 36 7 4 2 1 0 87 5 166
2020 CR-04 51 38 7 3 1 0 0 89 4 91
2020 CR-05 54 30 7 4 3 1 0 86 7 70

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 56 33 7 2 1 1 0 90 3 165
2020 CR-04 55 37 4 2 0 1 0 93 2 91
2020 CR-05 59 26 9 1 3 1 0 87 4 69

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 41 28 18 5 5 2 2 71 10 166
2020 CR-04 42 31 20 3 2 2 0 74 6 91
2020 CR-05 41 21 16 7 9 1 4 67 17 70

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 52 31 11 2 2 1 1 85 4 166
2020 CR-04 54 35 8 2 0 0 1 90 2 91
2020 CR-05 53 26 14 1 4 1 0 80 6 70

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 77 15 4 0 0 2 2 96 0 166
2020 CR-04 76 18 4 0 0 0 2 96 0 91
2020 CR-05 80 10 3 0 0 4 3 97 0 70

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 61 27 7 2 1 1 1 90 3 166
2020 CR-04 64 22 10 1 1 0 2 88 2 91
2020 CR-05 61 30 3 4 0 1 0 93 4 70

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 57 26 7 5 3 2 0 85 9 165
2020 CR-04 63 25 5 4 1 1 0 89 6 91
2020 CR-05 52 25 9 6 6 3 0 79 12 69

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 62 27 4 6 1 1 0 90 7 166
2020 CR-04 63 25 4 8 0 0 0 88 8 91
2020 CR-05 63 29 3 3 1 1 0 93 4 70

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 57 30 7 3 0 4 0 90 3 166
2020 CR-04 56 29 8 2 0 5 0 90 2 91
2020 CR-05 57 31 6 4 0 1 0 90 4 70
2019 CR 47 34 9 4 3 2 0 83 7 202
2019 CR-04 40 35 12 6 4 3 1 77 10 101
2019 CR-05 54 34 9 3 0 1 0 89 3 80
2018 CR 46 32 15 3 2 2 0 79 5 168
2018 CR-03 35 24 24 12 0 6 0 63 13 17
2018 CR-04 45 32 13 3 3 3 0 80 7 91
2018 CR-05 50 33 15 0 2 0 0 83 2 60
2017 CR 32 34 17 7 6 3 0 68 14 487
2017 CR-03 33 19 37 4 4 4 0 54 8 27
2017 CR-04 32 36 19 5 5 3 0 70 11 280
2017 CR-05 34 32 12 10 8 4 0 69 19 173

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 48 24 11 8 5 2 1 75 14 164
2020 CR-04 53 24 8 7 6 2 0 80 13 90
2020 CR-05 45 23 13 9 6 3 1 71 15 69

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 59 21 12 2 1 4 1 84 4 165
2020 CR-04 67 17 11 0 0 4 1 88 0 90
2020 CR-05 53 26 10 6 3 3 0 81 9 70

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 47 32 13 5 1 1 1 80 6 165
2020 CR-04 52 31 10 4 0 2 1 85 5 91
2020 CR-05 42 32 17 6 3 0 0 74 9 69
2019 CR 35 36 13 7 5 2 1 73 13 202
2019 CR-04 34 38 11 7 6 4 1 75 14 101
2019 CR-05 35 35 15 9 4 1 1 72 13 80
2018 CR 32 40 14 10 3 2 0 73 13 168
2018 CR-03 18 29 24 18 6 6 0 50 25 17
2018 CR-04 29 45 11 12 2 1 0 74 14 91
2018 CR-05 41 36 15 3 3 2 0 78 7 59
2017 CR 22 35 18 12 10 2 0 59 23 488
2017 CR-03 7 41 30 11 11 0 0 48 22 27
2017 CR-04 23 36 17 11 9 3 1 61 21 280
2017 CR-05 24 33 16 14 13 1 0 57 27 173

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 31 26 23 5 13 1 2 58 19 166
2020 CR-04 27 25 30 5 11 0 1 53 17 91
2020 CR-05 36 27 13 4 16 1 3 66 21 70

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 43 21 19 8 9 1 0 64 17 163
2020 CR-04 40 21 22 8 8 0 0 62 16 89
2020 CR-05 48 19 13 9 10 1 0 68 19 69
2019 CR 35 26 18 11 9 1 2 62 20 200
2019 CR-04 36 27 18 8 8 1 1 65 16 99
2019 CR-05 38 21 15 16 6 0 4 61 23 80
2018 CR 35 17 19 13 12 1 4 54 26 167
2018 CR-03 47 6 18 18 6 0 6 56 25 17
2018 CR-04 37 15 20 13 8 1 5 56 22 91
2018 CR-05 28 22 17 10 19 2 2 52 30 58
2017 CR 18 21 22 13 22 2 2 41 36 486
2017 CR-03 35 8 19 12 23 4 0 44 36 26
2017 CR-04 16 21 22 13 24 2 3 39 38 280
2017 CR-05 17 25 23 13 19 1 1 43 33 172

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 33 30 21 9 7 0 0 63 16 165
2020 CR-04 37 31 23 7 2 0 0 68 9 91
2020 CR-05 29 28 16 13 14 0 0 57 28 69
2019 CR 42 25 17 9 6 0 0 68 15 203
2019 CR-04 51 23 13 8 5 0 0 74 13 101
2019 CR-05 28 31 20 11 9 0 1 60 20 81
2018 CR 34 30 24 8 2 2 1 65 10 166
2018 CR-03 41 29 24 0 0 0 6 75 0 17
2018 CR-04 40 27 21 8 2 2 0 69 10 91
2018 CR-05 23 33 28 11 4 2 0 57 14 57
2017 CR 24 30 21 13 10 0 2 55 24 484
2017 CR-03 34 22 22 18 4 0 0 56 22 27
2017 CR-04 27 29 20 10 11 1 2 57 22 279
2017 CR-05 18 33 21 18 10 0 1 51 28 171

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 47 22 15 7 5 1 2 72 13 165
2020 CR-04 52 23 14 4 1 2 3 79 6 91
2020 CR-05 41 20 14 12 12 0 1 62 24 69
2019 CR 53 24 12 5 1 1 3 81 7 203
2019 CR-04 58 23 11 2 1 2 3 85 3 101
2019 CR-05 43 30 12 9 2 0 4 76 12 81
2018 CR 43 27 17 7 2 1 3 73 9 166
2018 CR-03 47 35 12 0 0 0 6 88 0 17
2018 CR-04 48 22 18 5 2 1 3 74 8 91
2018 CR-05 33 32 19 11 2 2 2 67 13 57
2017 CR 37 30 15 7 7 1 3 70 14 487
2017 CR-03 48 30 11 11 0 0 0 78 11 27
2017 CR-04 39 28 15 7 6 2 4 71 14 280
2017 CR-05 32 33 16 6 9 1 4 68 16 173

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 40 24 18 7 8 1 1 66 15 166
2020 CR-04 48 26 14 4 3 1 2 77 8 91
2020 CR-05 30 20 23 11 14 1 0 51 26 70
2019 CR 40 26 14 8 11 1 2 67 19 200
2019 CR-04 47 26 5 9 10 1 1 75 20 99
2019 CR-05 28 23 25 9 12 0 2 53 22 81
2018 CR 33 26 19 9 8 1 3 62 18 167
2018 CR-03 41 29 18 0 6 0 6 75 6 17
2018 CR-04 37 25 14 9 9 1 4 66 19 91
2018 CR-05 24 26 28 12 9 2 0 51 21 58
2017 CR 26 25 17 11 17 2 2 53 29 488
2017 CR-03 29 37 19 4 7 0 4 69 12 27
2017 CR-04 28 24 18 10 15 3 2 55 26 281
2017 CR-05 21 23 17 16 21 1 1 45 37 172

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 62 14 10 4 4 1 5 81 8 164
2020 CR-04 70 14 7 1 1 1 6 90 2 90
2020 CR-05 51 13 13 7 9 1 6 69 17 69
2019 CR 68 13 4 1 2 0 11 92 4 202
2019 CR-04 71 11 4 1 0 1 12 94 1 100
2019 CR-05 63 17 4 1 6 0 9 88 8 81
2018 CR 63 16 6 1 1 1 12 91 2 166
2018 CR-03 71 18 0 0 0 0 12 100 0 17
2018 CR-04 63 15 8 1 1 0 12 89 3 91
2018 CR-05 63 18 5 2 0 2 11 92 2 57
2017 CR 55 17 7 2 2 1 16 87 5 481
2017 CR-03 59 15 4 0 0 0 22 95 0 27
2017 CR-04 57 15 6 3 3 1 16 86 7 275
2017 CR-05 51 21 8 1 2 1 16 87 3 171

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 41 25 12 11 8 1 2 68 20 166
2020 CR-04 36 34 7 13 5 1 3 74 20 91
2020 CR-05 47 14 17 10 11 0 0 61 21 70
2019 CR 48 25 11 9 6 0 2 73 15 199
2019 CR-04 47 29 9 10 5 0 0 76 15 100
2019 CR-05 49 22 12 8 9 0 1 71 17 78
2018 CR 51 18 16 7 3 1 4 72 11 165
2018 CR-03 59 18 12 6 0 0 6 81 6 17
2018 CR-04 50 20 14 10 2 0 3 72 13 90
2018 CR-05 49 16 21 4 5 2 4 69 9 57
2017 CR 37 29 18 7 8 0 2 67 15 487
2017 CR-03 52 34 4 4 7 0 0 85 11 27
2017 CR-04 36 28 18 7 9 1 3 66 16 280
2017 CR-05 35 30 20 6 7 0 2 66 14 172

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 43 18 10 10 10 0 9 68 21 166
2020 CR-04 42 23 12 10 9 0 4 68 20 91
2020 CR-05 47 11 6 10 11 0 14 68 25 70

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 58 22 10 4 4 1 1 82 8 165
2020 CR-04 58 20 12 4 3 1 1 80 8 91
2020 CR-05 57 26 6 4 4 1 1 85 9 69
2019 CR 46 24 15 5 3 3 4 75 9 202
2019 CR-04 48 23 13 5 4 2 5 76 10 100
2019 CR-05 41 28 17 6 1 2 4 74 8 81
2018 CR 37 32 13 5 3 4 5 76 9 164
2018 CR-03 56 19 25 0 0 0 0 75 0 16
2018 CR-04 33 35 11 8 3 5 5 75 13 88
2018 CR-05 39 31 14 3 3 5 5 77 8 59
2017 CR 33 28 17 9 7 3 3 65 17 484
2017 CR-03 40 37 15 7 0 0 0 78 7 27
2017 CR-04 31 28 16 10 7 3 5 65 18 277
2017 CR-05 35 27 19 7 7 3 1 65 15 172

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 50 22 17 6 2 2 1 73 9 166
2020 CR-04 57 18 19 3 1 2 0 76 4 91
2020 CR-05 41 26 16 10 4 1 1 69 15 70
2019 CR 45 26 14 5 3 2 5 76 9 201
2019 CR-04 49 24 10 5 4 1 7 79 10 100
2019 CR-05 37 30 20 6 1 2 4 71 8 81
2018 CR 38 31 15 7 3 3 3 74 10 166
2018 CR-03 50 44 6 0 0 0 0 94 0 16
2018 CR-04 40 26 17 9 3 2 3 69 13 90
2018 CR-05 32 37 14 5 3 5 3 76 9 59
2017 CR 33 28 16 11 7 2 3 65 18 483
2017 CR-03 52 26 7 11 4 0 0 78 15 27
2017 CR-04 32 30 15 12 5 3 3 66 18 278
2017 CR-05 33 26 18 9 10 1 3 62 20 170

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 56 26 12 2 2 1 0 83 5 165
2020 CR-04 58 27 13 1 0 1 0 85 1 90
2020 CR-05 53 27 10 4 6 0 0 80 10 70
2019 CR 52 25 13 5 1 1 4 81 6 199
2019 CR-04 54 20 14 4 2 1 5 79 6 100
2019 CR-05 47 30 13 6 0 1 3 80 7 79
2018 CR 48 29 13 3 2 4 2 81 5 165
2018 CR-03 75 19 6 0 0 0 0 94 0 16
2018 CR-04 42 31 13 4 3 3 2 77 8 89
2018 CR-05 51 29 12 2 0 5 2 85 2 59
2017 CR 35 26 18 9 7 2 3 65 17 483
2017 CR-03 63 19 15 0 4 0 0 81 4 27
2017 CR-04 34 27 18 10 7 2 3 64 17 276
2017 CR-05 34 27 18 9 9 2 3 64 18 172

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 62 19 9 5 4 1 0 81 10 166
2020 CR-04 60 20 13 3 3 0 0 80 7 91
2020 CR-05 64 17 3 9 6 1 0 83 14 70
2019 CR 48 21 12 9 6 2 3 73 15 199
2019 CR-04 50 17 13 8 5 1 5 72 14 98
2019 CR-05 48 25 10 10 4 2 1 76 14 81

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 46 29 13 5 6 0 1 75 12 164
2020 CR-04 46 32 11 7 3 0 1 79 10 91
2020 CR-05 44 25 16 4 10 0 0 69 15 68

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 36 31 14 13 5 1 1 68 18 166
2020 CR-04 41 31 14 10 3 1 0 72 13 91
2020 CR-05 30 30 14 17 7 0 1 61 25 70
2019 CR 48 26 14 7 2 1 4 76 9 200
2019 CR-04 52 21 13 4 4 1 4 77 9 98
2019 CR-05 40 31 14 11 0 1 4 74 12 81
2018 CR 38 36 14 4 1 4 3 79 6 166
2018 CR-03 75 25 0 0 0 0 0 100 0 16
2018 CR-04 34 34 18 6 2 3 2 73 8 90
2018 CR-05 34 41 14 3 0 5 3 81 4 59
2017 CR 33 31 16 9 6 2 4 68 15 482
2017 CR-03 59 22 7 4 7 0 0 81 11 27
2017 CR-04 32 32 17 9 5 2 3 67 15 276
2017 CR-05 31 30 16 9 7 2 5 66 17 171

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 57 20 12 7 1 0 2 80 8 166
2020 CR-04 53 19 14 9 1 0 4 75 10 91
2020 CR-05 61 24 9 4 1 0 0 86 6 70
2019 CR 63 14 10 3 4 0 5 82 8 202
2019 CR-04 61 17 9 2 5 0 6 83 7 100
2019 CR-05 65 12 10 4 4 1 4 82 8 81
2018 CR 58 21 8 3 2 3 4 85 6 165
2018 CR-03 81 13 0 0 6 0 0 94 6 16
2018 CR-04 54 22 11 4 3 2 2 80 8 89
2018 CR-05 59 22 7 2 0 5 5 91 2 59
2017 CR 54 21 11 6 5 1 3 78 11 489
2017 CR-03 70 11 11 4 4 0 0 81 7 27
2017 CR-04 54 22 10 6 4 1 3 79 10 281
2017 CR-05 51 21 12 5 6 1 3 75 12 173

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 44 28 15 8 4 0 1 73 12 165
2020 CR-04 44 32 14 6 1 0 2 78 7 90
2020 CR-05 44 23 16 10 7 0 0 67 17 70

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 73 10 7 2 2 1 4 87 5 165
2020 CR-04 67 12 9 1 2 2 7 87 4 91
2020 CR-05 80 9 4 4 3 0 0 88 7 69
2019 CR 74 9 5 1 1 1 7 91 3 201
2019 CR-04 74 8 6 2 1 1 8 90 3 100
2019 CR-05 70 13 6 1 1 3 6 90 3 80
2018 CR 71 15 4 1 2 3 5 93 3 165
2018 CR-03 75 13 0 0 6 6 0 93 7 16
2018 CR-04 73 16 2 2 1 1 4 94 4 89
2018 CR-05 68 14 7 0 2 5 5 91 2 59

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 82 9 2 1 0 2 2 96 1 164
2020 CR-04 81 10 0 1 0 4 3 99 1 91
2020 CR-05 85 7 4 1 0 0 1 94 1 68
2019 CR 75 9 6 4 2 1 4 88 6 198
2019 CR-04 75 10 3 4 2 1 5 91 6 101
2019 CR-05 76 7 12 1 1 0 3 85 3 76
2018 CR 67 10 8 3 4 4 4 84 7 166
2018 CR-03 59 24 0 0 12 6 0 88 13 17
2018 CR-04 69 9 9 4 3 2 3 82 8 90
2018 CR-05 67 9 9 2 2 7 5 86 4 58
2017 CR 63 14 8 5 5 2 4 82 10 485
2017 CR-03 63 22 4 4 7 0 0 85 11 27
2017 CR-04 67 11 7 5 4 2 3 83 9 278
2017 CR-05 56 17 9 4 6 2 5 79 11 172

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 79 12 5 2 0 0 2 93 2 165
2020 CR-04 82 11 3 1 0 0 2 95 1 90
2020 CR-05 77 13 4 3 0 0 3 93 3 70
2019 CR 61 23 9 5 1 1 2 86 6 200
2019 CR-04 63 23 7 4 1 0 2 88 5 101
2019 CR-05 58 24 12 4 0 0 3 84 4 78
2018 CR 60 23 9 4 1 2 1 86 4 169
2018 CR-03 71 12 6 6 0 6 0 88 6 17
2018 CR-04 59 26 10 3 1 0 0 86 4 91
2018 CR-05 60 20 10 3 0 5 2 86 4 60
2017 CR 49 26 11 5 5 1 3 78 10 486
2017 CR-03 59 22 7 4 7 0 0 81 11 27
2017 CR-04 53 22 11 4 5 1 3 79 10 279
2017 CR-05 40 34 12 5 5 0 4 77 10 172

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 81 10 5 2 2 0 0 91 4 164
2020 CR-04 82 9 4 3 1 0 0 91 4 90
2020 CR-05 80 10 7 0 3 0 0 90 3 69
2019 CR 66 17 9 4 3 1 2 85 6 199
2019 CR-04 71 16 8 1 3 0 1 88 4 100
2019 CR-05 64 19 8 4 3 0 3 86 7 78
2018 CR 67 14 4 6 3 4 2 86 9 168
2018 CR-03 41 35 0 12 0 12 0 87 13 17
2018 CR-04 68 12 6 6 4 1 3 84 10 90
2018 CR-05 72 12 3 5 2 5 2 89 7 60
2017 CR 58 19 8 5 6 1 4 81 11 485
2017 CR-03 63 11 7 7 7 0 4 77 15 27
2017 CR-04 60 20 7 4 5 1 3 83 10 278
2017 CR-05 56 19 9 4 7 1 4 79 12 172

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 64 3 0 0 1 0 32 99 1 165
2020 CR-04 56 2 0 0 0 0 42 100 0 91
2020 CR-05 74 4 0 0 1 0 20 98 2 69
2019 CR 62 5 2 1 1 1 30 95 2 200
2019 CR-04 56 4 0 0 0 1 39 100 0 100
2019 CR-05 68 5 4 1 1 0 20 92 3 79
2018 CR 61 7 2 1 0 3 26 97 1 163
2018 CR-03 69 6 0 0 0 13 13 100 0 16
2018 CR-04 64 5 3 0 0 0 28 95 0 86
2018 CR-05 57 8 0 2 0 5 28 98 3 60
2017 CR 59 7 2 1 1 1 30 95 3 487
2017 CR-03 59 7 0 0 4 0 30 95 5 27
2017 CR-04 60 7 1 0 1 1 30 97 2 279
2017 CR-05 58 6 3 1 1 0 31 93 3 173

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 76 14 5 0 1 1 4 94 1 165
2020 CR-04 78 16 2 0 0 0 4 98 0 90
2020 CR-05 73 13 9 0 1 1 3 90 1 70
2019 CR 76 9 1 2 0 0 10 96 3 201
2019 CR-04 76 7 1 2 1 1 12 95 3 101
2019 CR-05 75 13 3 3 0 0 8 95 3 79
2018 CR 68 16 4 1 1 3 8 95 1 167
2018 CR-03 76 6 0 0 0 6 12 100 0 17
2018 CR-04 68 19 6 0 0 0 8 94 0 90
2018 CR-05 66 15 2 2 2 7 7 94 4 59
2017 CR 61 20 6 2 2 1 9 89 5 481
2017 CR-03 74 7 4 0 4 0 11 92 4 27
2017 CR-04 63 19 4 2 1 1 9 92 4 276
2017 CR-05 55 22 9 2 3 1 8 84 6 170

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 62 15 8 6 4 0 4 81 11 165
2020 CR-04 54 18 11 7 6 0 4 76 13 90
2020 CR-05 71 13 6 4 3 0 3 87 7 70
2019 CR 63 14 7 7 4 2 5 82 11 200
2019 CR-04 61 16 8 6 4 1 4 81 10 101
2019 CR-05 65 12 4 9 3 1 6 83 13 78
2018 CR 59 19 9 2 5 2 4 83 8 167
2018 CR-03 71 12 6 0 6 6 0 88 6 17
2018 CR-04 53 21 10 2 8 0 6 79 11 90
2018 CR-05 63 17 8 3 0 5 3 87 4 59
2017 CR 49 20 11 6 6 2 5 75 13 487
2017 CR-03 67 4 7 15 3 0 4 74 19 27
2017 CR-04 48 21 9 5 8 3 6 75 14 279
2017 CR-05 50 23 13 6 3 1 5 77 10 173

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 45 28 16 5 4 1 2 75 9 165
2020 CR-04 38 33 12 8 4 1 3 74 13 90
2020 CR-05 51 23 21 1 3 0 0 74 4 70
2019 CR 55 22 10 6 1 0 5 81 8 201
2019 CR-04 49 25 12 8 2 0 5 77 10 101
2019 CR-05 61 19 9 5 1 0 5 84 7 79
2018 CR 53 29 9 4 2 2 2 85 6 168
2018 CR-03 76 12 0 6 0 6 0 94 6 17
2018 CR-04 56 27 7 6 3 0 2 84 9 90
2018 CR-05 43 37 13 0 0 3 3 86 0 60
2017 CR 49 29 11 5 1 1 3 81 7 483
2017 CR-03 48 34 11 7 0 0 0 81 7 27
2017 CR-04 51 28 11 5 1 1 4 82 6 276
2017 CR-05 48 31 12 4 2 1 3 81 6 172

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 34 39 17 7 4 0 0 73 10 166
2020 CR-04 25 46 18 7 4 0 0 71 11 91
2020 CR-05 44 30 16 7 3 0 0 74 10 70

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 22 36 28 10 2 1 1 60 12 165
2020 CR-04 22 37 34 3 1 1 1 60 5 90
2020 CR-05 23 34 20 19 4 0 0 57 23 70
2019 CR 32 28 29 8 2 0 0 60 11 202
2019 CR-04 31 30 25 12 3 0 0 60 15 101
2019 CR-05 30 26 36 5 3 0 0 56 8 80
2018 CR 28 39 26 2 3 0 1 68 5 168
2018 CR-03 53 24 18 6 0 0 0 76 6 17
2018 CR-04 23 42 28 2 2 0 2 67 5 90
2018 CR-05 28 40 25 2 5 0 0 68 7 60
2017 CR 18 28 37 9 7 1 1 47 16 487
2017 CR-03 15 52 26 4 4 0 0 66 7 27
2017 CR-04 22 25 35 9 8 0 1 48 17 280
2017 CR-05 12 28 42 10 5 1 1 42 16 173

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 6 16 31 28 18 1 1 46 22 166
2020 CR-04 4 13 33 27 21 0 1 49 18 91
2020 CR-05 9 19 30 27 14 1 0 42 28 70
2019 CR 7 13 31 26 21 0 1 48 21 203
2019 CR-04 7 17 28 22 25 1 1 47 24 101
2019 CR-05 9 11 36 30 14 0 1 44 20 81
2018 CR 5 5 37 30 20 0 1 51 11 166
2018 CR-03 0 6 35 29 29 0 0 59 6 17
2018 CR-04 8 6 39 26 20 0 2 47 14 90
2018 CR-05 3 5 34 38 19 0 0 57 9 58
2017 CR 10 14 39 23 13 0 1 37 24 485
2017 CR-03 4 7 48 22 19 0 0 41 11 27
2017 CR-04 10 14 36 23 14 1 1 38 24 279
2017 CR-05 9 15 41 23 10 0 2 34 25 171
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 16 59 22 2 79 21 165
2020 CR-04 19 51 27 3 73 27 91
2020 CR-05 12 70 17 1 86 14 69

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 31 69 26

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 46 10 10 7 5 4 17 71 16 165
2020 CR-04 46 11 9 7 4 4 19 74 14 91
2020 CR-05 48 9 12 7 7 3 14 68 18 69
2019 CR 43 15 14 7 13 1 7 63 22 197
2019 CR-04 51 7 14 4 13 2 9 65 19 100
2019 CR-05 34 24 14 10 14 0 5 61 25 80
2018 CR 40 19 12 11 7 2 10 67 20 167
2018 CR-03 71 0 6 12 0 12 0 80 13 17
2018 CR-04 38 23 8 11 8 1 11 70 22 90
2018 CR-05 36 17 20 10 7 0 10 58 19 59

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 12 31 12 27 12 0 8 46 42 26

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 12 27 19 31 8 0 4 40 40 26
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