2020 Public Service Employee Survey Results by Theme for Health Canada by Question 101. Do you work full-time or part-time?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 41 40 10 6 3 0 0 81 9 5022
2020 Part-time 39 40 13 6 2 0 1 80 8 180
2019 Full-time 38 40 11 7 4 0 0 78 11 5192
2019 Part-time 41 39 11 7 1 0 0 81 8 195
2017 Full-time 34 43 10 8 5 0 0 77 13 5703
2017 Part-time 40 40 10 6 3 0 0 80 10 294
2014 Full-time 30 44 11 10 6 0 0 74 15 6281
2014 Part-time 28 53 8 7 4 0 0 81 11 349

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 40 37 11 8 4 0 0 77 12 4992
2020 Part-time 42 41 10 3 3 0 1 84 6 181
2019 Full-time 36 37 12 9 5 0 0 73 15 5180
2019 Part-time 43 35 10 9 4 0 0 78 13 194
2017 Full-time 31 37 12 11 9 0 0 68 19 5697
2017 Part-time 31 36 10 13 10 0 0 67 23 290

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 55 33 9 3 1 0 0 87 4 4985
2020 Part-time 46 43 8 1 1 0 1 90 3 179
2019 Full-time 53 32 9 3 2 0 0 86 5 5165
2019 Part-time 49 38 9 4 1 0 0 87 4 195
2017 Full-time 52 35 9 3 2 0 0 86 5 5693
2017 Part-time 57 32 8 2 1 0 0 89 3 291
2014 Full-time 59 30 7 3 1 0 0 89 4 6280
2014 Part-time 59 32 5 3 1 0 0 91 3 347

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 47 37 9 5 2 0 0 84 7 5021
2020 Part-time 43 42 9 4 2 0 1 85 6 180
2019 Full-time 44 38 10 6 2 0 0 82 8 5197
2019 Part-time 46 42 8 4 1 0 0 88 4 195
2017 Full-time 40 39 11 5 4 0 0 80 9 5684
2017 Part-time 46 39 8 6 2 0 0 84 8 290
2014 Full-time 38 40 11 7 4 0 0 78 11 6281
2014 Part-time 40 43 7 8 2 0 0 83 10 349

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 47 32 12 5 3 1 0 79 8 4998
2020 Part-time 53 32 7 3 3 1 1 87 6 181
2019 Full-time 42 33 15 6 4 1 0 75 10 5182
2019 Part-time 47 34 11 5 3 0 0 81 8 193
2017 Full-time 35 34 17 8 6 1 0 69 14 5692
2017 Part-time 36 29 17 10 7 0 0 66 17 293
2014 Full-time 26 37 18 10 8 1 0 63 19 6282
2014 Part-time 28 39 18 11 3 0 0 67 15 349

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 46 34 12 5 3 0 0 80 8 4981
2020 Part-time 52 33 6 4 3 1 1 86 7 180
2019 Full-time 40 36 14 7 3 0 0 76 10 5147
2019 Part-time 49 33 10 5 2 0 0 82 8 193
2017 Full-time 34 37 15 8 5 0 0 71 14 5703
2017 Part-time 36 31 15 11 7 0 0 67 18 293
2014 Full-time 26 38 16 12 7 0 0 65 19 6282
2014 Part-time 29 40 16 12 4 0 0 68 16 349

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 41 25 17 8 5 3 0 69 13 5014
2020 Part-time 43 19 17 8 4 5 4 68 14 181
2019 Full-time 35 26 19 10 6 3 0 63 17 5199
2019 Part-time 42 29 13 7 5 3 1 74 12 192
2017 Full-time 30 26 18 12 9 4 0 59 22 5694
2017 Part-time 33 19 20 12 9 7 1 56 22 292
2014 Full-time 26 26 19 14 11 4 0 54 26 6286
2014 Part-time 25 30 15 13 8 8 1 60 23 348
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 53 25 12 4 2 1 3 82 6 5010
2020 Part-time 51 21 12 3 2 3 8 81 6 180
2019 Full-time 51 26 12 4 3 1 3 80 7 5192
2019 Part-time 52 24 12 5 2 1 3 80 7 193

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 53 29 9 6 3 0 0 82 9 5018
2020 Part-time 56 26 7 7 2 1 1 84 9 179
2019 Full-time 49 29 9 7 4 1 1 79 11 5177
2019 Part-time 52 29 8 6 2 2 0 83 9 191
2017 Full-time 45 31 9 8 6 1 0 77 14 5700
2017 Part-time 46 33 8 6 5 0 3 81 11 293
2014 Full-time 41 33 9 9 6 1 0 75 15 6279
2014 Part-time 45 30 12 9 4 0 0 75 13 349

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 60 24 8 5 3 0 0 85 7 5028
2020 Part-time 59 26 7 3 4 1 1 87 6 179
2019 Full-time 56 26 8 6 4 0 0 82 10 5196
2019 Part-time 58 26 9 5 1 0 0 84 6 193
2017 Full-time 52 26 10 7 5 0 0 78 12 5691
2017 Part-time 54 21 11 7 7 0 0 74 14 293
2014 Full-time 48 28 10 7 6 0 0 76 13 6278
2014 Part-time 51 29 7 7 4 1 0 81 12 349

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 42 30 12 5 3 8 0 78 9 5024
2020 Part-time 47 20 12 3 2 13 2 80 6 181
2019 Full-time 34 33 14 8 4 7 0 71 13 5188
2019 Part-time 34 30 15 7 2 10 1 72 11 194
2017 Full-time 26 32 16 10 7 8 1 64 19 5705
2017 Part-time 33 29 13 4 7 13 1 72 13 294
2014 Full-time 23 33 18 10 6 9 0 62 19 6278
2014 Part-time 26 27 18 7 3 17 0 65 13 349

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 38 34 14 7 4 2 0 74 12 5008
2020 Part-time 42 28 12 7 3 7 1 76 11 181
2019 Full-time 30 33 17 11 6 3 0 66 17 5173
2019 Part-time 29 38 15 11 3 3 0 70 15 193
2017 Full-time 23 33 18 13 9 3 0 58 24 5700
2017 Part-time 27 31 19 11 10 3 0 60 21 293
2014 Full-time 20 32 21 14 10 3 0 54 25 6271
2014 Part-time 22 27 24 13 7 7 0 53 21 349

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 27 35 17 11 5 5 0 65 17 5008
2020 Part-time 28 31 17 11 2 10 1 66 14 179
2019 Full-time 22 31 20 15 7 6 0 57 23 5169
2019 Part-time 20 33 23 10 7 8 0 57 18 194
2017 Full-time 16 30 20 17 10 7 0 49 29 5697
2017 Part-time 19 26 18 14 15 7 1 49 31 294
2014 Full-time 13 28 22 19 11 6 0 44 32 6278
2014 Part-time 15 23 22 18 10 11 0 43 33 349

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 25 37 16 13 6 2 0 64 20 5023
2020 Part-time 30 36 15 12 3 3 1 69 16 181
2019 Full-time 20 32 18 17 9 3 0 54 27 5181
2019 Part-time 25 33 19 15 4 4 0 61 20 194
2017 Full-time 16 31 18 18 13 4 0 49 32 5703
2017 Part-time 20 31 17 14 13 5 0 54 29 293
2014 Full-time 14 31 19 20 13 3 0 46 34 6274
2014 Part-time 15 26 20 21 10 6 0 44 34 349
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 38 37 11 9 5 0 0 75 14 5014
2020 Part-time 43 40 7 3 3 0 2 86 7 181
2019 Full-time 32 37 13 11 6 0 0 69 18 5192
2019 Part-time 37 37 13 9 4 0 1 74 13 195
2017 Full-time 27 36 15 12 9 0 0 64 22 5705
2017 Part-time 30 32 14 10 13 0 0 62 24 294
2014 Full-time 23 36 16 14 10 0 0 59 25 6282
2014 Part-time 23 38 15 16 7 0 0 61 24 349

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 40 41 9 8 3 0 0 81 10 4993
2020 Part-time 38 44 9 5 2 0 2 84 7 181
2019 Full-time 37 41 10 8 3 0 0 79 11 5171
2019 Part-time 37 46 9 6 2 0 1 83 8 191
2017 Full-time 33 42 10 10 5 0 0 75 15 5697
2017 Part-time 35 44 13 5 3 0 0 79 8 294

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 50 30 10 7 3 0 0 81 10 5006
2020 Part-time 50 34 6 2 5 1 2 86 8 181
2019 Full-time 46 31 10 7 4 1 0 78 11 5190
2019 Part-time 45 32 11 7 3 1 1 78 11 192
2017 Full-time 44 32 10 8 6 1 1 76 13 5704
2017 Part-time 42 32 13 4 8 1 1 76 12 294
2014 Full-time 40 34 11 9 5 1 0 75 14 6283
2014 Part-time 41 31 15 8 4 1 0 72 12 349

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 35 40 12 9 3 0 1 76 12 4996
2020 Part-time 42 37 7 9 1 1 3 82 10 179
2019 Full-time 31 40 12 13 4 0 0 71 17 5178
2019 Part-time 36 40 10 9 4 0 1 77 13 195
2017 Full-time 27 39 12 14 7 0 0 67 21 5702
2017 Part-time 26 40 10 15 7 0 1 67 23 294
2014 Full-time 22 39 13 17 8 0 0 62 25 6281
2014 Part-time 21 42 12 18 7 0 0 63 25 349

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 54 24 10 5 4 1 1 80 9 5002
2020 Part-time 54 21 11 2 4 3 6 82 6 180

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 26 35 18 11 7 2 0 62 19 4998
2020 Part-time 29 36 16 6 3 7 3 72 10 180
2019 Full-time 23 33 19 15 9 2 0 56 24 5186
2019 Part-time 22 34 21 11 6 7 0 60 18 192
2017 Full-time 22 32 15 16 11 2 0 56 28 5690
2017 Part-time 25 31 18 12 9 4 1 59 22 293
2014 Full-time 17 29 18 19 15 2 0 47 35 6282
2014 Part-time 20 27 18 18 9 5 2 51 29 349

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 24 28 15 15 13 3 2 54 30 5021
2020 Part-time 21 29 17 8 7 8 11 62 18 180
2019 Full-time 21 27 16 16 16 2 1 50 33 5199
2019 Part-time 17 32 19 12 12 5 4 53 26 192
2017 Full-time 19 24 14 17 21 3 1 45 40 5693
2017 Part-time 18 24 20 12 12 8 8 49 28 290
2014 Full-time 13 23 15 20 26 2 2 37 48 6283
2014 Part-time 12 21 19 19 15 6 9 39 39 346

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 46 24 14 7 5 1 4 73 12 5027
2020 Part-time 39 25 16 7 5 1 7 70 13 180
2019 Full-time 50 25 13 5 3 1 4 79 8 5186
2019 Part-time 45 26 15 5 5 0 5 74 10 193

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 46 26 15 6 4 1 3 74 10 5021
2020 Part-time 53 24 8 2 1 3 9 87 4 179
2019 Full-time 44 26 16 6 4 1 3 72 11 5184
2019 Part-time 47 28 11 3 4 1 6 81 7 192

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 74 9 4 2 2 4 4 90 5 5008
2020 Part-time 77 10 2 1 1 4 6 95 2 180
2019 Full-time 74 8 5 2 3 4 4 90 5 5172
2019 Part-time 80 8 2 0 1 3 6 96 2 193

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 73 11 4 1 1 2 8 93 3 5009
2020 Part-time 75 9 1 3 1 2 9 94 5 180
2019 Full-time 78 7 3 1 1 1 9 94 3 5182
2019 Part-time 78 5 3 2 1 2 9 93 3 189

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 37 39 11 8 4 0 0 77 12 4987
2020 Part-time 37 43 8 4 5 1 2 83 9 180
2019 Full-time 34 39 12 9 5 0 0 74 14 5166
2019 Part-time 33 43 10 10 3 0 1 77 13 194
2017 Full-time 31 41 11 10 6 0 0 72 16 5688
2017 Part-time 28 38 10 12 12 0 0 67 23 292
2014 Full-time 22 43 12 14 8 0 0 65 22 6286
2014 Part-time 20 42 14 15 9 0 0 62 24 349

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 41 35 13 7 4 0 0 76 11 5006
2020 Part-time 41 36 11 6 4 1 1 79 10 180
2019 Full-time 37 34 15 8 5 0 0 72 12 5186
2019 Part-time 38 40 10 7 3 0 1 79 11 194
2017 Full-time 35 35 14 10 6 0 0 70 16 5697
2017 Part-time 32 35 10 13 9 0 0 67 23 293
2014 Full-time 29 36 15 12 8 0 0 66 19 6285
2014 Part-time 24 39 16 14 7 0 0 64 20 349

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 38 41 11 7 2 0 0 79 10 4999
2020 Part-time 38 48 6 2 3 0 2 88 5 179
2019 Full-time 35 40 12 8 4 0 1 76 12 5114
2019 Part-time 37 40 12 6 3 2 0 79 8 191
2017 Full-time 34 36 14 10 5 0 0 71 16 5687
2017 Part-time 33 36 10 11 10 0 0 69 21 293
2014 Full-time 28 39 15 11 7 0 0 67 18 6280
2014 Part-time 24 41 16 12 6 1 0 66 18 349

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 24 44 17 7 3 4 0 71 10 5003
2020 Part-time 27 37 18 7 3 4 3 69 11 181
2019 Full-time 21 42 19 9 4 4 1 66 14 5188
2019 Part-time 25 42 16 6 4 7 1 72 10 193
2017 Full-time 20 36 20 12 7 5 0 59 19 5694
2017 Part-time 18 34 21 15 6 6 1 56 22 293

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 45 32 10 8 4 0 0 78 12 5002
2020 Part-time 59 20 7 9 3 1 2 81 12 181
2019 Full-time 49 30 9 6 4 0 0 80 11 5181
2019 Part-time 62 24 7 3 3 0 1 87 6 195
2017 Full-time 45 32 9 8 6 0 0 77 14 5695
2017 Part-time 47 22 9 11 12 0 0 69 22 294
2014 Full-time 38 35 11 9 6 0 0 74 16 6280
2014 Part-time 44 29 13 9 6 0 0 73 15 348

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 32 32 19 10 7 0 0 65 17 4995
2020 Part-time 40 39 10 5 3 1 1 81 9 178
2019 Full-time 38 33 17 7 4 0 0 71 12 5163
2019 Part-time 48 31 14 5 2 0 1 79 7 194
2017 Full-time 34 37 15 8 4 0 1 72 12 5703
2017 Part-time 34 28 20 12 6 0 0 62 18 293
2014 Full-time 32 37 18 7 5 0 1 70 12 6283
2014 Part-time 36 31 22 6 4 0 1 67 11 349

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 41 59 5027
2020 Part-time 51 49 180

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 59 17 7 2 1 4 9 89 3 5021
2020 Part-time 66 11 6 0 0 7 11 93 1 180

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Full-time 25 38 37 5027
2020 Part-time 28 32 41 180
2019 Full-time 30 33 36 5206
2019 Part-time 26 40 33 194
2017 Full-time 31 35 35 5699
2017 Part-time 32 36 32 293
2014 Full-time 30 34 36 6286
2014 Part-time 24 44 33 349

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Full-time 11 41 32 3 6 6 1242
2020 Part-time 19 20 9 9 40 3 48
2019 Full-time 9 37 34 3 11 7 1564
2019 Part-time 28 7 16 7 35 6 47
2017 Full-time 11 33 37 6 6 7 1773
2017 Part-time 23 8 8 24 23 14 85
2014 Full-time 10 31 40 9 9999 10 1896
2014 Part-time 29 16 10 26 9999 20 83
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 53 36 7 3 1 0 0 89 4 4990
2020 Part-time 50 40 5 2 1 0 2 91 4 180
2019 Full-time 47 38 8 5 2 0 0 85 6 5169
2019 Part-time 45 43 5 4 2 1 1 89 6 195
2017 Full-time 43 40 9 5 3 0 0 83 9 5698
2017 Part-time 39 42 9 6 3 0 1 82 9 293
2014 Full-time 39 41 11 5 3 0 0 80 9 6279
2014 Part-time 34 41 16 7 1 1 0 75 8 349

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 31 45 15 5 2 1 0 78 7 5021
2020 Part-time 31 45 15 3 1 3 2 80 4 181
2019 Full-time 28 43 17 8 2 2 0 72 11 5193
2019 Part-time 26 48 17 6 1 3 0 76 7 194
2017 Full-time 26 42 17 9 5 2 0 69 14 5695
2017 Part-time 24 42 21 7 4 3 0 68 11 294
2014 Full-time 23 42 19 9 5 2 0 67 14 6282
2014 Part-time 22 38 20 12 3 5 0 63 16 348

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 9 23 37 21 9 1 1 30 32 5020
2020 Part-time 3 18 37 25 13 1 2 39 22 181
2019 Full-time 9 23 37 21 9 1 1 30 32 5191
2019 Part-time 5 21 40 19 12 1 1 33 26 194
2017 Full-time 11 24 37 17 8 1 3 26 36 5679
2017 Part-time 9 19 36 22 11 1 3 34 29 291
2014 Full-time 11 28 37 16 6 1 2 22 40 6260
2014 Part-time 6 22 43 17 7 2 4 25 30 349

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 6 13 26 32 19 2 2 53 20 5002
2020 Part-time 4 9 25 32 25 3 2 61 13 179
2019 Full-time 8 15 29 28 17 3 2 46 24 5171
2019 Part-time 6 15 27 28 21 1 1 50 22 194
2017 Full-time 11 18 30 23 13 2 4 38 30 5666
2017 Part-time 12 17 23 23 18 3 4 44 31 291
2014 Full-time 13 22 30 20 9 2 2 31 37 6254
2014 Part-time 9 15 34 22 13 3 3 37 27 348

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 14 22 33 18 10 2 2 29 37 5004
2020 Part-time 7 21 31 21 14 4 3 37 30 181
2019 Full-time 18 24 29 16 9 2 2 26 44 5174
2019 Part-time 11 26 30 16 12 3 2 29 39 194
2017 Full-time 21 25 29 13 7 2 3 22 48 5677
2017 Part-time 17 27 22 15 10 3 6 28 48 290
2014 Full-time 27 28 25 11 4 2 2 16 57 6256
2014 Part-time 21 26 24 13 9 3 3 23 51 346

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 9 18 33 25 13 1 1 39 28 4995
2020 Part-time 3 9 30 32 22 2 1 56 13 180
2019 Full-time 9 16 33 25 14 1 2 41 25 5160
2019 Part-time 5 15 25 28 24 0 2 53 21 194
2017 Full-time 11 18 33 24 11 1 3 36 30 5651
2017 Part-time 10 10 28 30 14 2 5 47 22 289
2014 Full-time 11 20 35 23 8 1 2 32 32 6251
2014 Part-time 6 15 37 23 14 2 3 39 22 348

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 12 20 29 22 13 1 2 37 33 5012
2020 Part-time 2 17 21 34 17 2 6 56 21 181
2019 Full-time 13 21 27 21 14 1 2 36 35 5180
2019 Part-time 10 16 30 22 15 3 3 40 28 194
2017 Full-time 19 23 27 17 9 2 4 27 44 5675
2017 Part-time 15 22 25 17 13 4 4 33 40 291
2014 Full-time 23 27 27 14 6 1 2 21 51 6262
2014 Part-time 20 22 30 13 11 1 3 25 44 347

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 8 15 28 27 17 3 2 47 24 4984
2020 Part-time 4 13 20 27 28 5 2 59 19 180
2019 Full-time 10 17 28 24 16 3 3 42 28 5169
2019 Part-time 9 17 27 23 18 4 2 44 28 194
2017 Full-time 12 18 29 21 12 3 5 36 33 5677
2017 Part-time 17 19 21 19 14 5 5 36 40 290
2014 Full-time 12 17 28 25 12 2 4 39 31 6256
2014 Part-time 11 17 23 26 15 4 5 45 30 349

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 11 20 33 21 11 2 2 34 32 4994
2020 Part-time 5 15 36 24 14 4 2 40 21 180
2019 Full-time 14 22 32 18 10 2 2 29 38 5172
2019 Part-time 12 20 37 14 13 3 2 28 33 193
2017 Full-time 17 23 33 14 7 2 3 23 42 5680
2017 Part-time 17 24 23 16 9 5 6 29 46 290
2014 Full-time 21 26 30 13 6 2 3 20 49 6262
2014 Part-time 19 26 26 14 8 3 4 24 48 348

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 5 14 39 29 12 1 1 42 19 5012
2020 Part-time 3 10 42 30 13 2 0 44 14 181
2019 Full-time 8 19 36 23 12 1 2 35 28 5182
2019 Part-time 8 19 33 24 16 0 1 40 27 194

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 21 39 20 12 4 3 0 62 17 4979
2020 Part-time 28 30 19 10 4 8 1 64 15 180
2019 Full-time 16 35 22 17 6 4 0 53 24 5168
2019 Part-time 17 33 29 14 4 3 1 52 18 193

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 53 28 8 7 4 1 0 81 11 5009
2020 Part-time 51 30 5 4 4 3 2 85 9 180
2019 Full-time 48 28 8 9 6 1 0 77 15 5181
2019 Part-time 54 26 8 6 3 2 0 82 10 194
2017 Full-time 44 29 9 10 8 1 0 73 18 5701
2017 Part-time 41 28 10 13 7 1 0 70 21 293
2014 Full-time 42 29 9 11 8 1 0 72 19 6281
2014 Part-time 41 31 10 10 6 1 1 74 16 349

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 60 29 5 4 2 0 0 89 6 4991
2020 Part-time 67 25 2 1 3 1 1 95 4 180
2019 Full-time 54 31 6 7 3 0 0 84 9 5176
2019 Part-time 63 23 8 5 0 0 0 87 5 193
2017 Full-time 44 36 7 8 4 0 0 81 12 5700
2017 Part-time 47 30 10 10 3 0 0 77 13 291
2014 Full-time 41 38 8 8 4 0 0 80 12 6280
2014 Part-time 46 35 7 10 2 0 0 81 12 349

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 51 33 9 4 2 1 0 85 6 4976
2020 Part-time 55 30 5 4 3 3 1 88 7 179
2019 Full-time 47 35 10 5 2 1 0 83 7 5184
2019 Part-time 55 30 11 3 0 1 0 85 4 194

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 40 39 11 5 2 2 0 81 7 4995
2020 Part-time 38 38 12 3 2 6 1 81 6 180
2019 Full-time 39 39 13 5 2 2 0 79 8 5173
2019 Part-time 37 39 15 4 2 3 1 79 6 192
2017 Full-time 40 39 11 5 3 2 0 81 8 5699
2017 Part-time 39 39 9 5 3 4 0 82 9 293
2014 Full-time 40 38 12 5 3 2 0 80 8 6283
2014 Part-time 42 38 11 3 2 4 0 84 5 349

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 42 35 12 4 2 5 0 81 6 5008
2020 Part-time 44 34 8 4 2 7 2 85 6 180
2019 Full-time 46 33 12 3 2 3 0 82 5 5166
2019 Part-time 45 34 12 3 1 6 0 84 3 191
2017 Full-time 41 35 14 3 3 4 0 79 6 5693
2017 Part-time 40 35 15 2 3 5 1 80 4 292
2014 Full-time 44 35 12 3 2 4 0 82 5 6280
2014 Part-time 47 33 12 1 1 5 0 85 2 349

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 55 32 7 3 2 0 0 88 5 5008
2020 Part-time 58 31 4 3 2 1 2 91 5 181
2019 Full-time 52 33 9 4 2 0 0 85 6 5194
2019 Part-time 58 32 6 2 1 1 0 91 3 193
2017 Full-time 45 37 9 5 4 0 0 82 9 5700
2017 Part-time 49 32 8 5 6 1 0 81 11 292
2014 Full-time 45 37 9 5 3 0 0 82 8 6282
2014 Part-time 48 38 8 4 3 0 0 86 6 349

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 49 22 11 4 3 7 4 80 8 5017
2020 Part-time 48 24 9 3 4 9 5 83 7 180

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 37 33 15 5 2 7 1 76 7 5023
2020 Part-time 34 36 14 3 0 10 2 80 4 181

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 42 31 11 5 3 5 3 79 9 5006
2020 Part-time 41 30 11 6 3 5 4 78 9 180

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 29 30 17 7 4 8 5 68 13 5017
2020 Part-time 25 25 15 4 3 17 12 70 10 180
2019 Full-time 31 29 15 9 6 5 4 66 17 5183
2019 Part-time 35 22 17 8 5 8 5 66 15 194
2017 Full-time 26 31 15 11 8 5 4 63 21 5700
2017 Part-time 25 28 15 9 11 5 6 60 23 292
2014 Full-time 29 31 14 11 9 4 3 64 21 6281
2014 Part-time 23 35 11 12 8 4 6 64 23 349

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 32 39 14 8 3 3 1 74 12 5010
2020 Part-time 31 32 14 9 5 6 3 70 15 180
2019 Full-time 31 37 15 10 4 3 1 71 14 5183
2019 Part-time 36 31 16 12 2 2 0 69 14 193
2017 Full-time 34 37 11 8 5 3 1 75 14 5694
2017 Part-time 32 37 13 7 7 3 1 72 14 294
2014 Full-time 33 38 12 8 4 4 1 75 13 6284
2014 Part-time 28 40 12 8 6 6 1 72 15 349

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 36 38 17 5 2 2 0 75 7 4991
2020 Part-time 36 38 17 2 3 3 1 77 5 181
2019 Full-time 31 38 19 7 3 2 0 70 10 5182
2019 Part-time 35 33 22 6 2 2 0 70 7 192

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 22 24 20 12 9 11 3 53 25 5010
2020 Part-time 26 20 20 6 7 16 5 59 16 181
2019 Full-time 17 22 21 14 12 11 3 45 30 5182
2019 Part-time 17 21 23 13 5 16 4 48 24 194
2017 Full-time 16 22 17 15 16 11 3 44 36 5693
2017 Part-time 20 21 17 14 15 10 3 48 33 294
2014 Full-time 13 20 19 17 19 10 2 38 41 6281
2014 Part-time 14 20 20 15 13 14 4 41 34 349

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 38 46 4 10 2 0 0 85 12 5026
2020 Part-time 40 41 4 12 2 0 1 82 14 181

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 36 40 9 12 3 0 1 76 15 5020
2020 Part-time 38 36 12 10 2 0 2 76 12 181
2019 Full-time 44 34 6 10 5 0 0 78 15 5190
2019 Part-time 50 32 3 11 4 0 0 83 14 194
2017 Full-time 38 35 8 12 7 0 0 73 19 5704
2017 Part-time 36 35 5 13 9 0 0 72 23 293
2014 Full-time 37 34 7 13 8 0 0 72 21 6278
2014 Part-time 37 36 5 14 9 0 0 73 23 349

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 46 35 9 7 2 0 0 82 9 4980
2020 Part-time 49 33 10 5 2 0 1 83 7 177
2019 Full-time 49 34 9 6 2 0 0 83 8 5162
2019 Part-time 51 35 5 5 3 1 0 87 8 195
2017 Full-time 46 37 8 7 2 0 0 83 9 5686
2017 Part-time 42 34 7 10 5 0 1 77 15 293
2014 Full-time 41 38 10 7 3 0 0 80 10 6281
2014 Part-time 36 43 8 9 3 0 0 80 12 349

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 77 16 3 2 1 1 1 94 4 5005
2020 Part-time 78 14 2 1 1 2 2 95 3 181
2017 Full-time 68 21 5 3 2 1 1 90 5 5699
2017 Part-time 70 21 2 3 3 1 1 92 5 293
2014 Full-time 67 22 5 3 2 0 1 90 5 6284
2014 Part-time 62 24 4 4 3 1 1 88 8 349

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 48 27 14 4 2 4 1 79 6 5023
2020 Part-time 53 23 10 2 2 9 2 85 4 177
2019 Full-time 47 26 14 4 2 6 1 79 7 5201
2019 Part-time 49 25 8 4 2 10 2 84 7 193

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 9 91 5025
2020 Part-time 4 96 180
2019 Full-time 12 88 5194
2019 Part-time 5 95 194

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 50 50 607
2019 Part-time 46 54 11

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 62 38 607
2019 Part-time 55 45 11

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 9 91 607
2019 Part-time 0 100 11

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 4 96 607
2019 Part-time 0 100 11

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 47 53 597
2019 Part-time 45 55 11

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 41 59 597
2019 Part-time 45 55 11

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 53 47 597
2019 Part-time 55 45 11

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 54 46 592
2019 Part-time 54 46 11

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 6 94 592
2019 Part-time 0 100 11

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 4 96 592
2019 Part-time 0 100 11

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 10 90 592
2019 Part-time 0 100 11

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 8 92 562
2019 Part-time 0 100 11

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 8 92 562
2019 Part-time 0 100 11

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 1 99 562
2019 Part-time 0 100 11

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 3 97 562
2019 Part-time 0 100 11

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 17 15 17 5 3 34 10 56 14 5015
2020 Part-time 16 9 16 4 3 40 12 53 14 179
2019 Full-time 16 15 19 7 6 28 9 49 21 5197
2019 Part-time 9 12 19 4 5 37 14 42 19 193
2017 Full-time 15 17 18 7 8 27 8 49 23 5703
2017 Part-time 11 17 17 11 8 30 7 44 29 293
2014 Full-time 13 17 19 7 8 28 8 47 24 6285
2014 Part-time 12 14 20 7 4 32 12 46 18 348

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 33 31 17 4 3 12 1 73 8 5013
2020 Part-time 36 25 12 5 3 17 2 75 10 178
2019 Full-time 33 30 17 6 4 10 1 71 11 5199
2019 Part-time 30 33 17 4 1 13 1 74 7 193
2017 Full-time 29 31 17 6 6 10 1 67 14 5694
2017 Part-time 25 29 19 9 7 11 1 61 18 292
2014 Full-time 22 28 20 7 6 15 2 61 15 6283
2014 Part-time 20 28 20 5 4 21 2 62 12 348

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 6 94 5018
2020 Part-time 4 96 181
2019 Full-time 7 93 5193
2019 Part-time 5 95 194

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 40 60 354
2019 Part-time 55 45 10

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 76 24 354
2019 Part-time 47 53 10

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 2 98 354
2019 Part-time 0 100 10

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 6 94 347
2019 Part-time 0 100 10

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 16 84 347
2019 Part-time 0 100 10

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 0 100 347
2019 Part-time 0 100 10

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 11 89 338
2019 Part-time 0 100 10

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 3 97 338
2019 Part-time 0 100 10

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 5 95 338
2019 Part-time 0 100 10

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 4 96 338
2019 Part-time 0 100 10

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 7 93 338
2019 Part-time 0 100 10

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 5 95 306
2019 Part-time 0 100 10

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 2 98 306
2019 Part-time 0 100 10

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 3 97 306
2019 Part-time 0 100 10

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 41 59 306
2019 Part-time 52 48 10

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 2 98 306
2019 Part-time 0 100 10

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 60 40 306
2019 Part-time 51 49 10

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Full-time 3 97 306
2019 Part-time 0 100 10

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 18 15 17 3 2 37 8 60 10 5002
2020 Part-time 15 11 17 2 2 46 9 56 8 178
2019 Full-time 18 13 20 4 3 32 9 54 11 5187
2019 Part-time 10 9 18 2 2 44 16 46 9 194
2017 Full-time 16 16 20 3 4 34 8 55 11 5698
2017 Part-time 15 10 21 2 1 40 10 51 7 291
2014 Full-time 14 15 20 3 3 36 9 53 11 6278
2014 Part-time 14 14 22 2 1 36 11 52 6 348

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 34 31 16 4 2 12 1 76 6 5020
2020 Part-time 37 31 15 2 2 12 1 78 4 181
2019 Full-time 36 28 17 3 3 12 2 74 7 5184
2019 Part-time 33 30 13 3 1 18 2 79 5 194
2017 Full-time 31 32 16 3 3 13 2 73 8 5689
2017 Part-time 30 29 17 1 1 19 2 75 4 289
2014 Full-time 26 29 19 3 3 18 2 69 8 6281
2014 Part-time 25 23 22 3 0 22 4 65 4 349

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 10 90 5004
2020 Part-time 6 94 179

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 13 87 5016
2020 Part-time 15 85 180
2019 Full-time 19 81 5197
2019 Part-time 19 81 193
2017 Full-time 21 79 5695
2017 Part-time 16 84 289
2014 Full-time 17 83 6270
2014 Part-time 15 85 348

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 50 50 676
2020 Part-time 59 41 29

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 81 19 678
2020 Part-time 90 10 29
2019 Full-time 83 17 986
2019 Part-time 94 6 39
2017 Full-time 82 18 1170
2017 Part-time 81 19 45
2014 Full-time 80 20 1077
2014 Part-time 78 22 53

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 51 30 7 9 2 0 0 81 11 550
2020 Part-time 53 22 18 3 3 0 0 75 7 26
2019 Full-time 51 33 4 7 4 1 0 85 10 799
2019 Part-time 64 19 0 14 0 0 2 85 15 37
2017 Full-time 50 33 6 7 3 0 0 84 10 960
2017 Part-time 50 22 9 11 8 0 0 72 19 38
2014 Full-time 50 33 6 7 3 0 1 84 10 869
2014 Part-time 56 27 14 4 0 0 0 82 4 44

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 50 30 7 5 2 2 3 85 7 5027
2020 Part-time 45 33 7 3 3 3 6 87 6 179
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 37 34 13 9 4 3 0 74 13 4995
2020 Part-time 45 31 12 5 3 3 1 79 9 177

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 42 42 9 6 1 1 0 84 7 5025
2020 Part-time 48 41 5 2 0 3 1 92 2 181

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 43 40 10 6 1 1 0 83 7 5011
2020 Part-time 47 40 7 2 0 3 1 90 3 180

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 33 37 19 6 2 1 2 72 8 4995
2020 Part-time 37 35 17 5 1 3 3 76 6 180

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 47 34 12 3 1 1 2 84 4 5016
2020 Part-time 47 35 7 1 0 4 5 90 2 181

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 73 18 4 0 0 4 1 95 1 5014
2020 Part-time 73 15 4 0 0 6 2 95 0 181

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 58 32 6 2 1 1 0 91 3 4999
2020 Part-time 54 35 6 1 1 3 1 92 2 178

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 52 30 8 6 3 1 0 83 9 5003
2020 Part-time 53 22 9 10 3 2 1 77 14 179

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 58 28 8 3 1 1 1 87 4 5012
2020 Part-time 56 29 7 3 1 3 1 89 4 179

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 98 2 1244
2020 Part-time 100 0 10

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 21 34 19 17 8 0 1 56 25 1216
2020 Part-time 28 9 20 30 13 0 0 37 43 10

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 48 38 9 3 1 1 0 87 5 5011
2020 Part-time 46 41 9 2 1 1 1 88 3 181
2019 Full-time 39 39 12 6 2 2 0 80 8 5180
2019 Part-time 40 39 9 9 1 2 0 81 10 194
2017 Full-time 34 40 13 6 5 2 0 76 11 5697
2017 Part-time 24 39 14 8 10 4 0 67 18 293

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 40 30 10 10 7 1 1 72 17 5013
2020 Part-time 39 24 13 13 7 3 1 66 21 179

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 51 27 11 4 2 3 1 82 7 4989
2020 Part-time 52 26 11 3 2 5 1 83 5 180

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 36 35 15 8 4 2 0 72 13 5014
2020 Part-time 42 32 13 4 3 4 1 79 8 181
2019 Full-time 28 36 16 12 6 1 0 65 18 5193
2019 Part-time 34 38 18 6 4 0 0 72 10 193
2017 Full-time 20 40 15 14 9 2 0 61 24 5698
2017 Part-time 20 35 16 12 15 2 0 56 27 294

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 25 48 12 12 3 1 0 74 14 1244
2020 Part-time 19 49 9 13 9 0 0 68 23 10
2019 Full-time 25 48 12 9 3 1 1 75 13 1256
2019 Part-time 36 52 6 5 0 0 0 89 5 15

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 40 24 16 9 9 0 2 66 18 5023
2020 Part-time 47 24 12 6 5 0 5 76 12 180

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 34 31 19 8 6 0 1 66 15 4998
2020 Part-time 30 35 13 11 10 0 1 66 21 180
2019 Full-time 23 28 21 13 14 0 1 51 27 5196
2019 Part-time 22 30 15 17 14 0 1 53 32 194
2017 Full-time 18 24 20 15 20 1 2 43 36 5690
2017 Part-time 12 20 19 13 34 1 1 33 48 294

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 15 24 27 18 14 0 0 40 33 5016
2020 Part-time 28 28 25 8 9 1 2 57 17 181
2019 Full-time 19 30 25 15 10 0 1 49 25 5199
2019 Part-time 23 36 22 11 7 0 1 60 17 194
2017 Full-time 15 27 27 17 12 0 1 43 30 5689
2017 Part-time 20 29 20 12 18 0 0 49 30 294

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 23 29 23 14 10 0 1 52 24 5013
2020 Part-time 37 29 18 6 6 1 3 69 12 181
2019 Full-time 25 31 22 12 7 0 2 58 20 5177
2019 Part-time 34 32 21 8 3 1 1 68 11 192
2017 Full-time 21 30 24 14 9 1 2 52 24 5680
2017 Part-time 29 32 17 11 7 1 4 64 18 294

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 21 25 22 16 13 1 2 48 30 5001
2020 Part-time 36 25 20 7 7 1 4 64 14 180
2019 Full-time 24 25 23 14 12 1 1 50 26 5175
2019 Part-time 33 30 17 8 9 1 1 64 18 193
2017 Full-time 17 24 23 17 15 1 2 42 34 5688
2017 Part-time 23 23 20 11 20 2 2 47 32 294

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 36 25 17 10 9 0 3 63 19 4996
2020 Part-time 53 24 8 6 5 1 4 80 12 179
2019 Full-time 48 25 12 6 4 0 5 77 11 5174
2019 Part-time 55 27 8 1 2 1 6 88 4 193
2017 Full-time 39 25 15 6 5 1 9 71 12 5674
2017 Part-time 41 22 9 6 11 1 11 71 19 294

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 22 26 23 15 13 0 0 49 28 5010
2020 Part-time 29 25 18 13 13 1 2 55 27 181
2019 Full-time 32 30 19 10 8 0 1 63 18 5177
2019 Part-time 36 34 14 8 7 1 0 71 15 194
2017 Full-time 27 30 22 11 8 0 1 58 20 5679
2017 Part-time 28 33 16 11 11 0 0 62 22 292

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 28 22 18 11 11 0 9 55 25 5003
2020 Part-time 34 18 16 8 12 0 11 59 23 180

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 32 35 20 7 4 1 2 69 11 4993
2020 Part-time 44 33 14 2 3 1 3 80 6 179
2019 Full-time 28 36 21 8 5 1 1 66 14 5177
2019 Part-time 36 35 19 4 5 0 1 72 9 192
2017 Full-time 25 33 22 11 7 1 2 59 19 5675
2017 Part-time 30 32 14 11 12 0 1 63 22 293

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 24 34 23 11 6 0 1 59 17 4996
2020 Part-time 36 36 16 6 4 1 2 74 10 180
2019 Full-time 25 34 22 11 6 1 1 60 18 5171
2019 Part-time 27 39 22 7 3 0 2 67 10 191
2017 Full-time 21 32 24 14 8 1 2 53 23 5668
2017 Part-time 30 33 17 12 5 2 1 64 18 293

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 34 32 19 10 5 0 1 66 15 4997
2020 Part-time 41 34 13 7 3 1 1 77 10 179
2019 Full-time 32 31 19 10 6 0 1 64 16 5164
2019 Part-time 38 35 16 7 3 0 1 74 10 191
2017 Full-time 25 32 20 11 8 1 2 59 20 5671
2017 Part-time 39 33 15 7 6 1 1 72 13 293

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 46 26 14 7 5 0 1 74 12 4988
2020 Part-time 60 23 7 5 3 1 2 85 8 179
2019 Full-time 42 28 15 7 7 0 1 71 14 5164
2019 Part-time 55 23 13 5 4 0 0 78 9 192

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 26 32 24 11 6 0 1 59 17 5004
2020 Part-time 25 32 27 9 6 0 1 58 15 179

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 24 33 23 12 7 0 1 57 19 5001
2020 Part-time 26 37 26 6 3 1 1 65 9 180
2019 Full-time 34 32 19 8 5 0 1 68 13 5164
2019 Part-time 37 35 20 5 1 0 2 73 7 192
2017 Full-time 28 32 21 10 6 1 2 62 16 5661
2017 Part-time 31 34 16 8 10 0 1 66 18 291

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 45 30 15 5 3 0 1 76 8 4983
2020 Part-time 47 23 20 5 1 0 2 72 7 179
2019 Full-time 52 24 12 5 4 0 2 78 9 5160
2019 Part-time 58 21 13 3 3 0 2 80 6 191
2017 Full-time 49 25 13 6 4 0 2 76 10 5696
2017 Part-time 41 29 11 8 9 0 2 72 17 294

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 32 37 19 8 4 0 1 70 11 4986
2020 Part-time 32 40 19 6 3 0 1 72 9 180

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 67 17 6 2 2 1 5 90 4 4985
2020 Part-time 79 10 6 2 0 0 3 91 2 179
2019 Full-time 72 12 4 2 2 1 7 91 4 5161
2019 Part-time 75 12 3 2 1 0 7 94 3 191
2017 Full-time 68 13 6 4 4 1 4 85 9 5693
2017 Part-time 68 18 5 3 2 1 3 90 5 294

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 79 9 4 2 2 1 4 92 4 4976
2020 Part-time 85 6 0 2 4 1 2 94 6 181
2019 Full-time 72 11 6 3 4 1 3 87 7 5160
2019 Part-time 81 8 4 1 2 0 2 91 4 194
2017 Full-time 52 28 10 4 2 0 3 83 7 5697
2017 Part-time 55 27 7 3 5 0 2 83 9 291

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 69 19 6 2 1 0 2 91 3 4980
2020 Part-time 77 14 3 1 2 1 2 94 3 181
2019 Full-time 57 26 9 3 2 0 2 85 6 5146
2019 Part-time 69 20 6 0 2 0 1 91 3 194
2017 Full-time 56 21 10 6 5 0 3 79 11 5690
2017 Part-time 57 21 8 4 8 0 2 80 12 293

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 68 17 6 4 3 0 2 86 7 4990
2020 Part-time 76 12 4 1 4 1 1 90 5 181
2019 Full-time 60 19 9 5 5 0 2 81 10 5149
2019 Part-time 70 18 7 3 1 1 1 89 4 191
2017 Full-time 51 13 5 2 1 0 27 88 5 5688
2017 Part-time 52 13 4 4 0 0 27 89 6 293

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 59 11 4 1 1 0 23 92 3 4989
2020 Part-time 65 3 2 0 1 1 30 96 1 179
2019 Full-time 55 12 5 2 1 0 25 90 4 5127
2019 Part-time 58 7 3 0 1 0 31 96 1 193
2017 Full-time 62 20 7 2 1 1 7 89 4 5663
2017 Part-time 58 20 9 6 2 0 5 82 9 290

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 70 18 5 2 1 1 4 92 3 5013
2020 Part-time 78 14 3 1 1 1 4 96 1 179
2019 Full-time 69 17 6 2 1 0 6 91 3 5146
2019 Part-time 71 20 3 1 1 0 4 95 2 193
2017 Full-time 61 18 7 4 4 1 4 84 8 5695
2017 Part-time 64 16 8 3 5 1 4 83 9 294

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 65 18 7 4 4 0 2 85 8 5006
2020 Part-time 61 15 5 6 6 2 5 81 13 178
2019 Full-time 70 14 5 3 3 1 3 88 7 5164
2019 Part-time 78 7 3 2 5 0 4 89 8 194
2017 Full-time 48 30 12 4 2 0 3 81 6 5684
2017 Part-time 56 25 10 6 1 0 2 83 7 293

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 43 30 16 6 3 0 2 74 9 5019
2020 Part-time 44 28 17 5 3 1 2 74 9 179
2019 Full-time 52 27 12 4 2 0 2 82 6 5154
2019 Part-time 51 28 11 2 6 0 3 81 8 194

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 26 42 22 6 3 0 0 69 9 5023
2020 Part-time 27 42 22 5 2 1 2 70 7 180

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 11 32 36 14 6 0 0 44 20 5019
2020 Part-time 17 48 22 10 2 1 1 66 12 181
2019 Full-time 15 35 35 11 4 0 0 50 15 5201
2019 Part-time 19 45 26 8 1 0 1 64 9 194
2017 Full-time 10 31 38 13 7 0 0 41 20 5698
2017 Part-time 15 33 29 14 9 0 1 48 22 291

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 13 21 39 20 8 0 0 27 33 5007
2020 Part-time 9 14 33 33 10 0 1 43 23 180
2019 Full-time 9 16 40 24 10 0 0 34 26 5167
2019 Part-time 6 13 38 32 11 0 0 44 18 192
2017 Full-time 9 19 41 21 8 0 1 30 29 5695
2017 Part-time 10 22 34 26 8 0 0 34 32 293
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 27 51 20 1 66 34 5028
2020 Part-time 41 33 24 2 44 56 180

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 35 65 1384
2020 Part-time 25 75 75

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 42 20 12 7 6 1 10 71 15 5022
2020 Part-time 50 11 7 4 5 4 18 79 12 178
2019 Full-time 37 20 15 9 11 1 7 61 22 5102
2019 Part-time 48 16 14 7 7 0 8 70 15 191

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 11 22 17 21 23 1 5 35 47 1381
2020 Part-time 16 16 19 23 22 4 1 33 47 75

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 6 16 16 23 35 1 3 23 60 1383
2020 Part-time 4 18 11 27 34 5 1 23 65 75
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